The World Bank Implementation Status & Results Report Sint Maarten Digital Government Transformation Project (P172611) Sint Maarten Digital Government Transformation Project (P172611) LATIN AMERICA AND CARIBBEAN | St Maarten | Governance Global Practice | Recipient Executed Activities | Investment Project Financing | FY 2021 | Seq No: 3 | ARCHIVED on 29-Jun-2022 | ISR51908 | Implementing Agencies: Ministry of General Affairs, National Recovery Program Bureau Key Dates Key Project Dates Bank Approval Date: 18-Mar-2021 Effectiveness Date: 20-Jan-2022 Planned Mid Term Review Date: 01-Jun-2023 Actual Mid-Term Review Date: Original Closing Date: 30-May-2025 Revised Closing Date: 30-May-2025 pdoTable Project Development Objectives Project Development Objective (from Project Appraisal Document) To enhance the access, efficiency, and resilience of selected administrative public services for citizens and businesses. Has the Project Development Objective been changed since Board Approval of the Project Objective? No Components Table Name Strengthening the legal, regulatory and institutional environment:(Cost $4370000.00 M) Building digital platforms to enable service delivery:(Cost $5040000.00 M) User-centered public services:(Cost $2590000.00 M) Contingent Emergency Response Overall Ratings Name Previous Rating Current Rating Progress towards achievement of PDO Satisfactory Satisfactory Overall Implementation Progress (IP) Satisfactory Satisfactory Overall Risk Rating Moderate Moderate Implementation Status and Key Decisions The project is implementation ready. All elements of the implementation arrangement are now in place. The Project Oversight Committee (POC) chaired by the Prime Minister has had two meetings to date and the POC guidelines have been adopted. The DLT was established and is staffed with the Project Manager, ICT Lead and the Public Service Centers Lead. The DLT will commence recruitment of a full time Business Analysts. The management firm, NRD Companies has been onboarded. And the NRPB project coordinator (dedicated to the project), and staff assigned to support the project’s monitoring and evaluation, financial management, procurement and environment and social safeguards remains in place. Efforts are underway to commence the digitization of archived records. The DLT will confirm the scope of work in liaison with the Civil Registry, Department of Economic License, and Hoofd Afdeling Documentaire Informatievoorziening (DIV). NRD will support the preparation of the terms of reference for the engagement of a firm to complete the digitization and build the capacity of public sector workers and residents. At the 6/29/2022 Page 1 of 7 The World Bank Implementation Status & Results Report Sint Maarten Digital Government Transformation Project (P172611) Ministry of Public Health, Social Development and Labor, the mission agreed to support the backlog of data entry of vaccination records (Annex A - Request for Vaccination Certificate) into the EPI system to enable the request for vaccination certificate service. Risks Systematic Operations Risk-rating Tool Risk Category Rating at Approval Previous Rating Current Rating Political and Governance Substantial Substantial Substantial Macroeconomic Moderate Moderate Moderate Sector Strategies and Policies Moderate Moderate Moderate Technical Design of Project or Program Moderate Moderate Moderate Institutional Capacity for Implementation and Moderate Moderate Moderate Sustainability Fiduciary Substantial Substantial Moderate Environment and Social Low Low Low Stakeholders Low Low Low Other -- -- -- Overall Moderate Moderate Moderate Results PDO Indicators by Objectives / Outcomes Enhanced access to selected administrative public services IN01155045 ►Increase in Certificate of Good Conduct service transactions processed digitally (disaggreated by sex/vulnerable group) (cumulative) (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 10.00 Date 26-Mar-2020 06-Dec-2021 13-Jun-2022 30-Oct-2024 Certificate of Good Conduct service transactions processed using online portal, mobile devices, kiosks. The Certificate of Good Conduct is a document that indicates a citizen or resident’s good standing with the law in Sint Maarten. This service can be availed of at the Public Service Centers in Simpson Bay and Comments: Philipsburg. In 2019, 5,516 applications were filed with an average transaction time of 152 minutes or approximately 2.5 hours at the Public Service Center. Government processing time for each certificate is 2 weeks and a Certificate of Good Conduct is required for most other government transactions and employment. 6/29/2022 Page 2 of 7 The World Bank Implementation Status & Results Report Sint Maarten Digital Government Transformation Project (P172611) Enhanced efficiency of selected administrative public services IN01155042 ►Increase in economic license applications processed within a six week period (cumulative) (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 16.00 16.00 16.00 65.00 Date 26-Mar-2020 06-Dec-2021 13-Jun-2022 30-Oct-2024 Economic license applications processed (digitally or physically), from end to end, within a period of six weeks. Economic Licenses are a high-demand service in Sint Maarten. The process is necessary for all Comments: businesses but is an arduous process that can span multiple months. Economic licenses were analyzed by the General Audit Chamber and found that only 16% of applications were resolved in 6 weeks or less. IN01155044 ►Registries connected with the interoperability platform (cumulative) (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 5.00 Date 26-Mar-2020 06-Dec-2021 13-Jun-2022 30-Oct-2024 Comments: List of registries: Civil Registry, Address Registry, Cadastre (GIS/Land) Tax Registry, License Registry Enhanced resilience of selected administrative public services IN01155043 ►Increase in the time per year that the six selected public services are available to the public (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 15.00 15.00 15.00 99.00 Date 26-Mar-2020 06-Dec-2021 13-Jun-2022 30-Oct-2024 Comments: The percentage of time per year that all six selected public services are available to the public. Intermediate Results Indicators by Components Strengthening the legal, regulatory and institutional environment IN01155046 ►Citizen outreach activities carried out (cumulative) (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 50.00 Date 26-Mar-2020 06-Dec-2021 13-Jun-2022 30-Oct-2024 Comments: Outreach events, awareness building events, beneficiary feedback events, held in person and virtually. 6/29/2022 Page 3 of 7 The World Bank Implementation Status & Results Report Sint Maarten Digital Government Transformation Project (P172611) IN01155049 ►Civil servants trained in digital skills (cumulative) (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 80.00 Date 26-Mar-2020 06-Dec-2021 13-Jun-2022 30-Oct-2024 Comments: Training on new systems, platforms and other IT tools and methodologies provided to civil servants. IN01155052 ►Relevant policies reformed or developed (cumulative) (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 5.00 Date 26-Mar-2020 06-Dec-2021 13-Jun-2022 30-Oct-2024 Policies could include: cybersecurity, ICT procurement, interoperability, data protection and privacy, Comments: governance of registries Building digital platforms to enable service delivery IN01155048 ►Government payments that are being collected digitally (cumulative) (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 15.00 Date 26-Mar-2020 06-Dec-2021 13-Jun-2022 30-Oct-2024 Comments: Payments for services made digitally via credit and debit card and bank transfers IN01155050 ►Single sign-on is integrated and used with the online government portal (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No No No Yes Date 26-Mar-2020 06-Dec-2021 13-Jun-2022 30-Oct-2024 Single sign-on is an identity and access management solution based on open standards for accessing Comments: public sector services with appropriate security features and credential choice for users with different levels of assurance. IN01155054 ►Critical systems mirrored on the cloud (cumulative) (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 12.00 Date 26-Mar-2020 06-Dec-2021 13-Jun-2022 30-Oct-2024 6/29/2022 Page 4 of 7 The World Bank Implementation Status & Results Report Sint Maarten Digital Government Transformation Project (P172611) Comments: Critical systems could include registries, interoperability platform and other Microsoft systems. IN01155056 ►Public records digitized (cumulative) (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 0.00 0.00 1,000,000.00 Date 26-Mar-2020 06-Dec-2021 13-Jun-2022 30-Oct-2024 Comments: Public records could include tax records, title and land deeds User-centered public services IN01155047 ►Increase in public services offered through the Public Service Centers (cumulative) (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 74.00 74.00 74.00 110.00 Date 26-Mar-2020 06-Dec-2021 13-Jun-2022 30-Oct-2024 Comments: Number of public services offered through the Public Service Centers (PSC) IN01155051 ►Increase in public services that can be started online (cumulative) (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 2.00 2.00 2.00 25.00 Date 26-Mar-2020 06-Dec-2021 13-Jun-2022 30-Oct-2024 Comments: Number of services on the online government portal that can be initiated online (submission of application) IN01155053 ►Online government portal is operational (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No No No Yes Date 26-Mar-2020 06-Dec-2021 13-Jun-2022 30-Oct-2024 Comments: Design and launch of an online government portal IN01155055 ►Citizen feedback mechanism is established across all service delivery channels (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No No No Yes 6/29/2022 Page 5 of 7 The World Bank Implementation Status & Results Report Sint Maarten Digital Government Transformation Project (P172611) Date 26-Mar-2020 06-Dec-2021 13-Jun-2022 30-Oct-2024 Comments: Mechanism to capture citizen feedback on the services to help improve quality. Performance-Based Conditions Data on Financial Performance Disbursements (by loan) Project Loan/Credit/TF Status Currency Original Revised Cancelled Disbursed Undisbursed % Disbursed P172611 TF-B4218 Effective USD 12.00 12.00 0.00 0.76 11.24 6% Key Dates (by loan) Project Loan/Credit/TF Status Approval Date Signing Date Effectiveness Date Orig. Closing Date Rev. Closing Date P172611 TF-B4218 Effective 18-Mar-2021 25-Mar-2021 20-Jan-2022 30-May-2025 30-May-2025 Cumulative Disbursements 6/29/2022 Page 6 of 7 The World Bank Implementation Status & Results Report Sint Maarten Digital Government Transformation Project (P172611) Restructuring History There has been no restructuring to date. Related Project(s) There are no related projects. 6/29/2022 Page 7 of 7