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GovTech is one strategy that governments have adopted to more effectively respond to citizen needs and improve the effectiveness and efficiency of public service delivery. Yet, all too often a government’s information and communications technology (ICT) projects do not deliver on their promise, and the public sector has a history of projects falling short of expectations, going over time and budget and taking years to deliver on their potential. There...
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Andrews, Donna Louise; Colgan, Anne Marie; Deane, Arsala; Goldin, Nicole Renee; Hasnain, Zahid; Kim, Galileu; Van Acker, Wouter; Watkins, Joanna Alexandra; Zeid, Ramy Yasser Mohamed.

Tech Savvy : Advancing GovTech Reforms in Public Administration (English). Equitable Growth, Finance and Institutions Insight Washington, D.C. : World Bank Group. http://documents.worldbank.org/curated/en/099400004112257749

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