JORDAN SUPPORT TO PRIVATE SECTOR EMPLOYMENT AND SKILLS STAKEHOLDER ENGAGEMENT PLAN (SEP) NOVEMBER 2021 1 Official Use ABBREVIATIONS AND ACRONYMS BDC Business Development Center E&S Environmental and Social GoJ Government of Jordan GM Grievance Redress Mechanism ILO International Labor Organization MoA Ministry of Agriculture MODEE Ministry of Digital Economy and Entrepreneurship MoF Ministry of Finance MoITS Ministry of Industry, Trade, and Supply MoL Ministry of Labor MoPIC Ministry of Planning and International Cooperation NEP National Employment Program NET National for Employment and Training Company OTJT On the Job Training PMU Project Management Unit PSES Private Sector Employment and Skills PWD People with Disabilities SCs Sector Skills Council SEP Stakeholders Engagement Plan SSC Social Security Corporation TVSDC Technical and Vocational Skills Development Council VTC Vocational Training Corporation WBG World Bank Group 2 Official Use Contents 1. Introduction ................................................................................................................................................ 4 1.1. Project Description ............................................................................................................................. 4 1.2. Objective of the Stakeholders Engagement Plan ............................................................................... 5 2. Brief Summary of Previous Stakeholder Engagement Activities ................................................................ 5 3. Stakeholder identification and analysis .................................................................................................... 11 3.1. Affected parties ................................................................................................................................ 12 3.2. Other interested parties ................................................................................................................... 15 3.3. Summary of project stakeholder needs ........................................................................................... 18 4. Stakeholder Engagement Program........................................................................................................... 20 4.1. Purpose and timing of stakeholder engagement program .............................................................. 20 4.2. Proposed strategy for information disclosure.................................................................................. 21 4.3. Proposed strategy for consultation .................................................................................................. 23 4.4. Proposed strategy to incorporate the view of vulnerable groups ................................................... 26 4.5. Timelines........................................................................................................................................... 27 4.6. Review of Comments........................................................................................................................ 28 4.7. Future Phases of Project................................................................................................................... 28 5. Resources and Responsibilities for implementing stakeholder engagement activities ........................... 29 5.1. Resources ......................................................................................................................................... 29 5.2. Management functions and responsibilities .................................................................................... 29 6. Grievance Mechanism .............................................................................................................................. 30 6.1. Objective........................................................................................................................................... 30 6.2. Uptake channels: ................................................................................. Error! Bookmark not defined. 7. Communication Plan ................................................................................................................................ 34 8. Monitoring and Reporting ........................................................................................................................ 36 8.1. Involvement of stakeholders in monitoring activities ...................................................................... 37 8.2. Reporting back to stakeholder groups ............................................................................................. 37 3 Official Use 1. Introduction 1.1. Project Description Jordan's economy encountered numerous obstacles within the last decade, where despite the 3.2% GDP growth, the national economy's growth rate reduced and contracted by 1.8%, and unemployment reached 25% remaining unchanged in the year 2020, with females and youth being the most affected by the impact of those economic challenges. The challenge of reducing unemployment rates is a national responsibility, particularly in the context of the Corona Pandemic. Therefore, it is critical to ensure the integration of all employment programs and projects implemented by all parties, as well as work to institutionalize the public-private partnership in the areas of training and employment strategies. Accordingly, the Jordanian government approved the National Employment Program that aims to decrease the supply-demand gap and design training programs to meet the requirements of the local and international demand- driven labor market, resulting in providing fair employment prospects for qualified and trained individuals in the private sector. The Council of Ministers affirmed the 2022 National Employment Program as one of the government's priorities for 2022-2023, which involves providing $80 million to aid the National Employment Program, which includes stimulating the private sector to generate more jobs for Jordanians. This project will serve as an umbrella uniting all government institutions and agencies’ training and employment efforts and programs. National Employment Program endorses the areas of social security contributions and transportation stipend, professional and technical skills development, and wage subsidies. Developing. Developing a self-employment hub to ensure that domestic and international labor markets demands are fulfilled. The proposed Project will support the GOJ’s National Employment Program (NEP). It will finance support to selected jobseekers and firms to help increase formal employment in the private sector. The proposed Project will be demand-driven and include a combination of temporary wage subsidies and support to skills training. Target jobseekers will select the supported job opportunities they would like to be considered for, and these opportunities will be determined by the companies that are receiving financial support under the project. Interested companies will apply to receive support for on-the-job training with wage subsidies (subcomponent 1.1)). Skills training will be in the form of structured on-the-job training (OTJT), with or without in-class technical/vocational training prior to commencing employment. The target population of jobseekers will include jobseekers between the ages of 18 and 40 who are assessed to be most in need of employment support. The target population will include some priority groups, including women and selected NAF beneficiaries (close to the poverty line). Firms from all sectors will be eligible for support, although firms in sectors with the highest growth potential, sectors employing women 4 Official Use disproportionally (e.g., BPO, food processing), and firms located in disadvantaged areas will be particularly encouraged to apply through targeted communication. Interested jobseekers and firms will need to register in the national employment platform (Sajjil) to be considered for support. Sajjil is a digital platform that provides job-matching services to registered jobseekers based on job opportunities posted by private companies. Sajjil is being enhanced to support the implementation of NEP. It will be used to process the selection of supported job opportunities as well as the matching of these opportunities to jobseekers (see details under the implementation arrangements section). All registered job seekers will be directed through Sajjil to complete key personal development online courses to be considered for NEP support. These courses include, for example, communication skills, CV writing and interviewing, emotional intelligence, and are designed to help jobseekers with job search and job performance. 1.2. Objective of the Stakeholders Engagement Plan The Project “Jordan Support to Private Sector Employment and Skills� will be implemented under the World Bank’s Environment and Social Framework (ESF). As per the Environmental and Social Standard ESS 10 Stakeholders Engagement and Information Disclosure, the implementing agencies should provide stakeholders with timely, relevant, understandable and accessible information, and consult with them in a culturally appropriate manner, which is free of manipulation, interference, coercion, discrimination and intimidation. The overall objective of this SEP is to define a program for stakeholder engagement, including public information disclosure and consultation, throughout the entire project cycle. The SEP outlines the ways in which the project will communicate with stakeholders and includes a mechanism by which people can raise concerns, provide feedback, or make complaints about the project and any activities related to the project. The engagement of the local population is essential to the success of the project to ensure smooth collaboration between project and local communities and to minimize and mitigate environmental and social risks related to the proposed project activities. In the context of infectious diseases, broad, culturally appropriate, and adapted awareness raising activities are particularly important to properly sensitize the communities to the risks related to infectious diseases. 2. Brief Summary of Previous Stakeholder Engagement Activities GOJ only started the preparation of NEP in August 2021 with a decision to establish two committees that oversee and lead the program’s designing process. The “Jordan Support to Private Sector 5 Official Use Employment and Skills� project that supports NEP is preparing as an emergency operation. Therefore, engagement activities have been relatively limited to stakeholders that have immediate responsibility to the Program conception and development. The design framework was finalized following several meetings with stakeholders and representatives of various public and private sectors, international organizations, civil society institutions, representatives of sectorial skills councils and entrepreneurship institutions. All program related meetings are summarized in the Table below: Date Venue Stakeholder # of Discussions attendees/ # of Females Nov 9 MoL Jordanian Construction Contractors 8/4 Review the latest version of the 2021 Association concept paper for the program MoL TVSDC VTC Nov 1 MoL Jordan Chamber of Industry 17/7 • Went through the latest design 2021 Amman Chamber of Industry of the program Amman Chamber of Trade • Discussed the implementation Jordanian Construction Contractors mechanisms Association • Review the number of BDC beneficiaries under the different MoA windows of the program MoPIC MoL SSC TVSDC VTC Oct MoL Jordan Chamber of Industry 21/11 • The draft version of the program 27 Amman Chamber of Industry concept note was presented and 2021 Jordan Chamber of Trade discussed Amman Chamber of Trade • Implementation mechanisms Jordan River Foundation were discussed thoroughly ILO • Targets for each component NET were reviewed MoPIC MoL SCC TVSDC VTC Oct MoL Amman Chamber of Industry 15/5 • The draft version of the program 26 Amman Chamber of Trade concept note was presented and 2021 Jordanian Construction Contractors discussed Association • Implementation mechanisms MoL were presented 6 Official Use MoPIC MoA SCC TVSDC VTC Oct MoL Education for Employment 14/5 • An overview on the latest 25 Qantara Center for Human version of the program design 2021 Resources Development • The different training Jordan River Foundation mechanisms those will be used forsa.com in the program Luminus Technical University • The role of the private sector College training providers National Center for Human • The challenges facing youth Resources Development employment from the training Intaj providers point of view Injaz BDC MoL Oct MoL Jordan Chamber of Industry 20/8 The numbers of vacancies in 2022 14 Amman Chamber of Industry for each sector was presented and 2021 Jordan Chamber of Trade discussed Amman Chamber of Trade Jordanian Construction Contractors MoL presented the statics and Association figures of Jordanian workers above WB 15 years old and registered in the MoL SSC MoPIC MoA The draft concept note shall be SCC ready and shared with the TVSDC stakeholders and Prime Ministry in VTC a week Oct 5 MoL Jordan Chamber of Industry 22/11 • MoL presented the statics and 2021 Amman Chamber of Industry figures of Jordanian workers Jordan Chamber of Trade above 15 years old and Amman Chamber of Trade registered in the SSC Tourism sector skills council Jordan River Foundation • A presentation of the following BDC was discussed: MoITS - The budget of the program MoPIC MoL - The major components of TVSDC the program based on the VTC private sector recommendations and needs 7 Official Use - The implementation arrangements • The attendees listed some of the lessons learned from previous similar projects • The private sector representatives need to verify the number of vacancies provided Sep MoL Jordan Chamber of Industry 28/11 • MoL presented the statics and 30 Amman Chamber of Industry figures of Jordanian workers 2021 Jordan Chamber of Trade above 15 years old and Amman Chamber of Trade registered in the SSC Jordanian Construction Contractors Association • A presentation of the following Jordan Economic Forum was discussed: Iltizam for training and - The budget of the program development BDC - The major components of WB the program based on the MoA private sector MoITS recommendations and MoPIC needs MoL - The implementation SCC arrangements TVSDC VTC Sep MoL Leather and garment industries 22/8 • The meeting included 23 sector skills council representatives from the sectors 2021 Chemical industries sector skills skills councils. council IT sector skills council • MoL presented a draft of the Agriculture sector skills council initial concept of the program Logistics sector skills council Tourism sector skills council • The discussions included: Jordan Chamber of Industry - On the job training TVSDC - Technical and vocational ILO Training GIZ - Subsidies to social security WB MoL contribution and transportation stipend - The nationalization of the labor market - Self-employment 8 Official Use - The role of the sector skills councils - The importance of having details data of the labor market through a demand supply analysis • The sector representatives must start identifying the needs of each sector and the number of vacancies available Sep MoL Jordan Chamber of Industry 22/11 • MoL presented the initial 20 Amman Chamber of Industry concept of the program design 2021 Jordan Chamber of Trade developed by the technical Amman Chamber of Trade committee Forsa.com • A summary of the demand Jordan River Foundation analysis was also presented. The GIZ summary included: ILO • Vacancies expected for 2022 BDC • Projects that don’t have secured NET financing for 2022 MoF • The demand on the TVSDC fund MoITS • A comparison of the jobs created MoL by the private sector during 2019 SSC and 2020 TVSDC • MoL will share with the VTC members templates and surveys related to the sectors needs that need to be filled the soonest Sep MoL Jordan Chamber of Industry 23/7 • MoL presented the initial 16 Amman Chamber of Industry concept of the program design 2021 Jordan Chamber of Trade developed by the technical Amman Chamber of Trade committee Jordanian Construction Contractors • A summary of the demand Association analysis was also presented. The Jordan Economic Forum summary included: Jordan Strategy Forum • Vacancies expected for 2022 BDC • Projects that don’t have secured MoITS financing for 2022 MoPIC • The demand on the TVSDC fund MoL • A comparison of the jobs created SCC by the private sector during 2019 TVSDC and 2020 VTC Sep MoL Jordan Chamber of Industry 23/13 • MoL presented the program 14 Amman Chamber of Industry targeting mechanisms and major 2021 Jordan Chamber of Trade program components 9 Official Use Amman Chamber of Trade • The need to list all vacancies GIZ shall be available in the different BDC sectors in 2022 MoF • Sajjil platform shall be used as MoA the main registration platform MoITS for the program MoL • The selection criteria for the SCC beneficiaries should be TVSDC developed in partnership with VTC the different stakeholders • The initial identification of the target groups Sep MoL Jordan Chamber of Industry 23/12 • MoL introduced the idea of the 12 Amman Chamber of Industry program and the importance of 2021 Jordan Chamber of Trade it to address the high Amman Chamber of Trade unemployment GIZ • MoL presented the objectives, BDC target groups and mechanisms MoF suggested for the program MoA • Attendees highlighted the major MoITS role the private sector have in MoL this program SCC • The importance of the role of the TVSDC sectors skills councils to this VTC program • The committees need to carefully identify the private sector needs to design a program that responds to those needs • The need to adopt a monitoring and supervision mechanism for the training programs that will ensure proper utilization and benefit of these programs • Attendees suggested different alternatives for wages support • Selection mechanisms for beneficiaries Sep 9 MoL Jordan Chamber of Industry 17/7 • The partnership with the private 2021 Amman Chamber of Industry sector is the key to the success Jordan Chamber of Trade of this program Amman Chamber of Trade • The private sector BDC representatives need to be MoA committed to communicate with MoITS their sector and work on MoL providing the sectors needs and SCC 10 Official Use TVSDC ideas required to build the VTC design of the program • The training programs must address the actual needs of the employers Sep 2 Jordan Chamber of Industry 22/6 • The government introduced the 2021 Amman Chamber of Industry idea of the program and the Jordan Chamber of Trade importance of it to address the Amman Chamber of Trade high unemployment Jordanian Construction Contractors • MoL presented the objectives, Association target groups and mechanisms Jordan TV suggested for the program BDC • Attendees highlighted the major MoA role the private sector have in MoF this program MoITS • The committees need to MoPIC carefully identify the private MoL sector needs to design a program SCC that responds to those needs TVSDC VTC The National Employment Program has been developed with support from the World Bank and in consultation with other key development partners. On the Bank’s support, it builds on analytical and operational expertise in the country as well as globally on how to support private sector employment during recovery and how to connect youth to job opportunities in the private sector. Also, the NEP will be mostly delivered through the national employment platform (Sajjil), which has been developed and is being upgraded to support the implementation of NEP with technical assistance from the World Bank. On consultation with partners, it focused on soliciting complementary employment support. These partners include ILO, GIZ, and KFW. ILO support includes cash for work, employment services through regional employment offices and formalization. GIZ has been mainly supporting skills training. Both ILO and GIZ have been actively supporting the institutionalization of the TVSDC. KFW is exploring financing the new window under NEP to support self-employment through home-based businesses and online freelancing. 3. Stakeholder identification and analysis This section identifies key stakeholders who will be informed and consulted about the project, including individuals, groups, or communities that i) are affected or likely to be affected by the project (project-affected parties); and ii) may have an interest in the project (other interested parties). 11 Official Use To meet best practice approaches, the project will apply the following principles for stakeholder engagement: • Openness and life-cycle approach: targeted consultations for the project will be arranged during the preparation phase, carried out in an open manner, free of external manipulation, interference, coercion or intimidation. • Informed participation and feedback: information will be provided to and widely distributed among all stakeholders in an appropriate format; opportunities are provided for communicating stakeholders’ feedback, for analyzing and addressing comments and concerns. • Inclusiveness and sensitivity: stakeholder identification is undertaken to support better communication and build effective relationships. The participation process for the projects is inclusive. All stakeholders always encouraged to be involved in the consultation process. Access to key information about the project is provided to all stakeholders equally. Sensitivity to stakeholders’ needs is the key principle underlying the selection of engagement methods. Special attention is given to vulnerable groups women, youth, elderly and the cultural sensitivities of the target population. 3.1. Affected parties ESS10 defined that affected parties are “individuals or groups who are affected (or likely to be affected) by the project. In the context of the PSES, affected parties are divided to three sub-groups: Group (A) includes project beneficiaries (individual beneficiaries, private sector firms, and training service providers): who will benefit from - and partially implement- the subsidies and upskilling components. • Individual beneficiaries. The target population of jobseekers will include jobseekers who are (i) between the ages of 18 and 40; (ii) not active contributors to SSC (i.e. they are not formally employed); (iii) assessed not to be ‘market-ready’, that is jobseekers facing difficulties in finding a job, and thus benefit the most from support under NEP. This assessment will be based on a statistical profiling tool built in Sajjil that uses the information provided by jobseekers to categorize them into three groups: market ready, near market ready and hard to employ. All registered job seekers will be offered job- matching services as well as online job counseling resources. Interested jobseekers will need to register in Sajjil to be considered for support. The current database includes about 97,000 registered jobseekers. • Private sector firms. Similarly, to individual beneficiaries, firms will need to register in Sajjil to be considered for support. The current database includes about 736 registered firms. Interested companies will apply for funding under NEP through Sajjil. Proposals 12 Official Use will be reviewed by a selection committee after verifying the eligibility with the sectorial representative such as the chambers.. Agreements will be signed between awarded companies and MOL. • Training service providers. It includes the following subgroups: National Training and Employment Company, Community Colleges/Al-Balqa Applied University, Vocational Training Corporation, and Private Training Providers. The number of centers that provide vocational and technical training (below the diploma level) in Jordan is a total of (150) training centers, (97) of which are from the private sector, (17) centers affiliated with the National Employment and Training Company, and (36) centers under the umbrella of the Vocational Training Corporation. The number of community colleges that offer an intermediate diploma is 45, which are supervised by Al-Balqa Applied University. Group (B) includes stakeholders that are engaged in the preparation and implementation of the Government program – NEP, which is eventually financed by the Bank project. The high-level organization of the program include three entities: the National Council for Employment, the Steering Committee, and the Technical Committee. The National Council for Employment is headed by the Prime Minister and consist of the following members: o His Excellency the Minister of Labor o His Excellency the Secretary general of the Ministry of Labor o His Excellency the Chairman of the Civil Service Bureau o His Excellency the Chairman of the Economic and Social Council o His Excellency the Chairman of the Technical and vocational Skills Development Commission o His Excellency the Chairman of the Accreditation and Quality Assurance Commission for Higher Education Institutions o His Excellency the Chairman of the National Center for Human Resources Development o His Excellency the Chairman of the Jordan Chamber of Industry o His Excellency the Chairman of the Jordan Chamber of Commerce o His Excellency the Chairman of the General Federation of Trade Unions o His Excellency the Chairman of the Council of Professional Associations o Four representatives of the private sector to be named by the Chairman of the Council based on the recommendation of His Excellency the Minister of Labor. 13 Official Use The Steering Committee will be chaired by Minister of Labor and consists of representatives from the following entities: 1- Secretary General of MoPIC 8- Chairman of Jordan Chamber of Industry 2- Secretary General of MoITS 9- Chairman of the Jordan Chamber of Commerce 3- Secretary General of MoA 10- Chairman of the Amman Chamber of Industry 4- Secretary General of MoF 11- Chairman of the Amman Chamber of Commerce 5- General Director of SSC 12- CEO of the Jordan Strategy Forum 6- General Director of BDC 13- Chairman of the Administrative Board of the Jordan Economic Forum 7- The Jordanian Construction 14- And whoever the team Chairman deems Contractors Association appropriate The Technical Committee includes representatives from the public and private sectors, international organizations, civil society institutions, representatives of sectoral skills councils and entrepreneurship institutions. Group (C): includes stakeholders that will have implementation responsibilities but are not direct project beneficiaries. This will include the Social Security Corporation (SSC), which will be responsible of disbursing payments to the project beneficiaries, Technical and Vocational Skills Development Council (TVSDC) which will be responsible of ensuring that all trainings and training 14 Official Use providers are accredited and provide quality assurance around trainings implementation. Skills Development Councils (SCs) under TVSDC and sectorial representing entities such as the chambers will be given the choice to either allow member companies (indirect project beneficiaries) to submit proposals by themselves or aggregate individual proposals at the sector level. In addition, they will provide advice and quality assurance to member companies. It also includes all members of the technical and steering committees. This also includes the National Aid Fund which will be responsible of identifying households within its database that are close to the poverty threshold then referring them to the Ministry of Labor, so they could benefit from work and training opportunities, thus graduating out of poverty. 3.2. Other interested parties Other interested parties are Identified as broader stakeholders who may be interested in the project because of its location, its proximity to natural or other resources, or because of the sector or parties involved in the project. Within the context of the PSES, other interested parties includes trade unions, civil society organizations that are youth or employment focused, community based organizations that interact with the target population (unemployed youth), especially organizations that focus on vulnerable population including women-focused organizations such as The Jordanian National Commission For Women and organizations working with people with disabilities (PWDs) such as The Higher Council for the Rights of Persons with Disabilities. Some stakeholders in Groups C identified above such as the government agencies and international organizations may also be classified as “interested parties� because they will be the stakeholders who may have an interesting in the project but unlikely to be affected negatively or positively. These may be local government officials, community leaders, and civil society organizations, particularly those who work in or with the affected communities. While these groups may not be directly affected by the project, they may have a role in the project preparation (for example, government permitting) or be in a community affected by the project and have a broader concern than their individual household. Civil society and nongovernmental organizations may have in-depth knowledge about the environmental and social characteristics of the project area and the nearby populations, and can help play a role in identifying risks, potential impacts, and opportunities for the Borrower to consider and address in the assessment process. The Project will engage other interested parties in the consultation process and will make sure that they have access to publicly available information. 3.1. Disadvantaged / vulnerable individuals or groups 15 Official Use Identified as disadvantaged individuals or groups that might face limitations in participating and/or in understanding the project information or participating in the consultation process. The Project design aims to mitigate any exclusion risks that may fall upon disadvantaged population through i) engaging representatives of advantaged groups in project consultations; ii) ensure equitable access to information; iii) assign quotas in the project to secure benefits for vulnerable populations; and iv) include institutions that support vulnerable population in the outreach process for project applications. In specific, vulnerable population includes: - Women and Youth: Women and youth have structurally higher unemployment rates and they were also hit harder by the COVID-19 Pandemic. Female unemployment, which had been declining from 27.6 percent in Q4-2017 to 24.1 percent in Q4-2019, rose to 32.8 percent in Q4-2020, a much larger increase than for men (from 17.7 percent in Q4-2019 to 22.6 percent in Q4-2020). And the female labor force participation rate, 14 percent, is one of the lowest in the world. Youth unemployment jumped significantly from 40.6 percent in 2019 to an unprecedented 50 percent in Q4-2020. Additionally, women-owned businesses have been particularly struggling. In April 2020, a UNDP-ILO survey (in collaboration with Fafo) shows that many women-owned enterprises, the majority of which are home-based, did not have savings or cash reserves to continue business beyond one month. A majority (63 percent) of the 150 businesses surveyed indicated that they could pay salaries only for less than a month, and 24 percent - for 1 to 3 months. ➢ The project is addressing this structural vulnerability through setting youth as the target group of the project, and through assigning a quota of 30% for female beneficiaries. In addition, the Project will engage women-focused organizations and youth representatives in the project consultations. Communication messages by firms and service providers should be designed in a gender-neutral or gender inclusive language and the age group will be highlighted. The Project will monitor the adherence of all service providers to these methods. ➢ All service providers will sign a no-discrimination code of conduct which ensures a safe working and training environment, in line with the national labor law and the project’s labor management procedures (LMP). - Poor Households: prior to the pandemic, the National Social Protection Strategy stated that the unemployment rate among men in the poorest decile (24 percent) is twice as high as that for men in the richest decile. Additionally, informal workers, who accounted for more than half of workforce pre-COVID-19, have been more impacted than formal sector workers, particularly during the initial 16 Official Use lockdown. This is because informal workers were more concentrated in sectors that were more affected by the pandemic (e.g., services) and were not protected by Defense Order No.6, which prevented private companies from laying off formal sector workers and limited wage cuts to a maximum of 50 percent. Data from the COVID-19 MENA Monitor Household Survey (CMMHH), a nationally representative panel survey conducted among mobile phone users aged 18-64, shows that informal workers were indeed most affected compared to other types of workers, both through layoffs and reduced paid. Since informal workers were disproportionally concentrated in near-poor households before the pandemic, the pandemic pushed many of these households further into poverty. In response to the impact of the pandemic, the Government of Jordan provided cash transfers to poor households. Poor households might face the risk of exclusion from the project noting that most of them are not active in the formal labor market and might not apply to formal opportunities that will be announced by service providers. ➢ The project will provide a quota of 5% for beneficiaries and households coming from the National Aid Fund data base. The target population will be individuals who meet certain eligibility criteria and are from households that are close to the poverty line (as proxied by NAF eligibility threshold). These households can be immediately above the poverty line (and thus most vulnerable to falling below the poverty line) or immediately below (and thus more likely to move out of poverty than households further away from the poverty line). This means that the target population could in principle include individuals from NAF Cash Support “Takaful� households as well as individuals from households that are close to qualifying for Takaful. Households who have at least one member that meets the individual eligibility criteria will be selected through the NAF’s MIS (A new MIS module will be programmed to select beneficiaries for the Program). Then, NAF will contact the selected households, explaining the Program and the conditionality, and requesting that they nominate one member that meets the individual eligibility criteria and seeking their consent to share the data. Channeling communication messages to poor households through NAF is essential to showcase the complementarity between the Government’s direct cash support and the PSES as a national program, it is also important to use NAF channels since these individuals have an established trusting relationship with the entity. The NAF will refer the identified beneficiaries to the Ministry of Labor. Specifically, the data from the selected beneficiaries, including their personal information, educational level and current employment status, will be transferred from the NAF’s MIS to the NEP through an established linkage between the two systems. - People with disability: People with disability refrain from applying to announced opportunities, as they assume that they are not targeting them. The Project will reach out to the Higher Council for the 17 Official Use Rights of Persons with Disabilities (HCD), as part of the consultation process. The SEP will be amended in line with feedback from the HCD, to ensure and inclusive design and outreach process. During the selection process, firms that have an inclusive work environment that is disability friendly will be granted extra scores. Service providers will also be encouraged to highlight opportunities that are disability friendly, an icon will be added next to opportunities that are open for PWD. 3.3. Summary of project stakeholder needs Stakeholder Key characteristics Language Preferred Specific needs group needs notification means Affected parties - Individual Arabic for Online platform Constant Group (A) beneficiaries individual of the Ministry communication; includes project who will beneficiaries of Labor, Mass and clear beneficiaries receive wage will be used media, and messages about (Direct and subsidies, social media. the target group, indirect) unemployed project duration, youth with SMS and direct objective of diverse skills interaction project, and education through processes, and levels Employment grievance - private sector offices will also redress firms and be used as mechanisms training service needed to providers who communicate will benefit with individual from, and beneficiaries partially implement, the subsidies and upskilling components Affected parties Decision makers that / Regular Clear Group (B) are members of the meetings communication includes steering and technical messages stakeholders committees. Well around project 18 Official Use Stakeholder Key characteristics Language Preferred Specific needs group needs notification means that are engaged educated design and in the project representatives of implementation design public, private and international A consultative organizations and participatory communication method Affected parties Public and private Arabic when Regular Constant Group (C): organizations requested meetings, communication includes clearly drafted with the Ministry stakeholders ToRs. of Labor that will have implementation Clearly responsibilities communicated but are not responsibilities indirect project and beneficiaries. implementation processes 3.2. Other interested CSOs and active Arabic Meeting, Clear messages parties stakeholders in local printed about the target communities materials, mass group, project media duration, objective of project, processes, and grievance redress mechanisms Disadvantaged / Women, PWDs Poor Arabic, English, Targeted Clear messages vulnerable households facilitation of communication about the individuals or communication through inclusiveness of groups in line with the organizations the project, 3.1. disability type that work with facilitation of (e.g., verbal application 19 Official Use Stakeholder Key characteristics Language Preferred Specific needs group needs notification means when the vulnerable process (through interacting population specialized with individuals agencies that that have work with the challenges in vulnerable sight) population), and clear messages around grievance redress 4. Stakeholder Engagement Program 4.1. Purpose and timing of stakeholder engagement program The stakeholder engagement activities have been conducted as soon as the program conception take shape. Although its scope has been limited, a number of consultation, technical meetings have been organized on weekly or bi-weekly basis. In addition, there’ve been many consultation meetings with NGO’s and representatives from the private and public sector (see Section 2 for details). When the implementation process starts, stakeholder engagement and communication activities will be conducted at a larger scale, throughout the project cycles and tailed to specific needs of stakeholder groups. PMU will be responsible for planning, implementing, and overseeing such stakeholder engagement plan. For jobseekers, and interested employers, a large communication campaign will be conducted at the time of the program launch. All jobseekers will be invited to apply on a platform (Sajjil) under MoL to register, in addition to employers who will be seeking certain skills and occupations, both will be matched through and algorithm which was developed by MoL with the technical support of the WB. The filtration process of applications will occur by a technical team jointly from MoL and representatives from the private sector. Regular meetings will take place to oversee the process and to ensure overcoming any obstacles that will occur to enhance the process, and this was all agreed through a concept note developed by technical team and will be submitted to the Cabinet of the Prime Ministry Mid November signed by the steering committee mentioned above. 20 Official Use 4.2. Proposed strategy for information disclosure The proposed strategy for disclosing information will adopt a variety of means of communication to reach the majority of stakeholders and beneficiaries, and most importantly, lead the private sector for media promotion and under the supervision of the public sector, as they are a key partner in project design and implementation. The communication and information disclosure strategy will be implemented as part of the NEP’s communication campaign. The preliminary version of SEP will be disclosed before the project appraisal completion following the Bank’s review and clearance. The final version of SEP (with updated inclusive consultations plan and clear timeline) will be submitted and disclosed per ESS10 requirements Below is a list showing the media outlets that the Ministry of Labor will use for public information disclosure mechanisms for this project: - Ministerial Websites - Newspapers (Al Rai, Al Ghad, Addustoor, alarab alyoum) - TV (ALMamlakeh, Jordan TV, Amman TV, Royaa TV) - Radio (Rotana, Jbc Radio, Amen FM, Sawt alghad, husna, Jordan fm) - National Employment Platform (https://sajjil.gov.jo/). - Social Media platforms (electronic news (such as saraya news, Ammon, Al wakeel) sites, Podcast sites, public pages specialized in topics similar to the project on Facebook, twitter, Instagram) - The media channels of the project partners from the private sector, such as the Amman Chamber of Industry and the Jordan Chamber of Commerce - Media on the streets, such as billboards on street islands, on bridges, electronic screens, public transport such as buses, parking lots, and even electronic charging cards - Using short message services and messaging applications such as WhatsApp as creating official profiles to receive and send information quickly and accurately The project will be divided into several phases, and these stages need a well-formed media plan to ensure that the goals are communicated to the participants in the program: o The general awareness phase (targeting key stakeholders) o The initial outreach phase (targeting project beneficiaries) o Implementation phase o Evaluation phase 21 Official Use Project stage List of information to be Methods Timetable: Target Percentage disclosed proposed Locations/ stakeholders reached dates The stage of -Focusing on the importance Meetings Regular MoL 100% awareness and of vocational and technical meetings stakeholders guidance of the training for all levels (committees’ importance of the members) project's -Explanation of the basic objectives and project plan and objectives main themes -Highlight the project partners and the stages of its design The initial outreach -Presentation of the expected Mass One month Indirect N/A phase (targeting results from the program and media pre-launch beneficiaries project the expected return for all and (service beneficiaries) parties social providers and -Explain the affiliation media firms) mechanism and highlight the ease of the process and speed of response -Promote several tools for participation to suit all levels Implementation -A registration and Mass Throughout Jobseekers start phase information campaign in all media the Employers governorates of the Kingdom and implement in cooperation with all social ation phase partners from the public and media private sectors -The first announcement about the stages of selection and networking -Media follow-up to all parties to the project and highlight their steps at each stage 22 Official Use Project stage List of information to be Methods Timetable: Target Percentage disclosed proposed Locations/ stakeholders reached dates -Follow up on the most Mass Throughout Jobseekers Follow-up stage important success stories, media the Employers and highlight whether quickly and implement success stories implementation in selection, social ation phase networking and signing media contracts between all parties -Media follow-up to prepare participants at each stage for transparency and clarity 4.3. Proposed strategy for consultation During the design phase, and prior to project effectiveness, the borrower will conduct additional consultations with project stakeholders, through virtual or face to face meetings, in accordance with COVID-19 considerations. The consultations will be inclusive with the objective of the consultations is to share the final design parameters of the national employment program, to get feedback from stakeholders on the project design, implementation methods, and the stakeholders engagement plan. The consultation sessions will have representation of all stakeholder groups. A minimum of three consultation sessions will be held: one consultation session with the members of the steering committee, one consultation session with the technical committee, and one consultation session with representatives of the disadvantaged groups (including CSOs and NGOs that have the mandate to work with disadvantaged groups). Meeting invites will be shared by the Ministry of Labor and/or MoPIC with consultations participants, via email or any other suitable means. 4.3.1. Consultations Agenda Topic: Consultation Session - Jordan Support to Private Sector Employment and Skills Venue: Virtual Meeting (Zoom) with simultaneous interpretation and/or face to face based on COVID 19 considerations 23 Official Use Item Objective/ Guiding Duration Responsibility Questions Opening Remarks Welcoming notes and the 15 minutes MoPIC and MoL purpose of the session representatives Overview on PSES Present to the stakeholders 30 minutes Ministry of Labor, head of the project objective the project’s design technical committee who lead and background parameters, in addition to the design process the target group, outreach methods and grievance mechanisms. Discussion Session: ➢ How could the project 45 Minutes Moderator: MoL technical Feedback around tools and processes be team with support from WB implementation further strengthened to social team mechanisms and ensure equitable access tools for the target group and effectiveness in engaging all stakeholders? ➢ Do you have previous experience or lessons learnt from similar employment projects? What are they and how can the Government use them to enhance the PSES Project design ➢ What messages should be included in the communication campaign, for stakeholders? ➢ Do you think that the current grievance and complaints forms are comprehensive? ➢ What accountability ensuring measures 24 Official Use should the project add to the ToRs of its M&E team? Stakeholders Presenting the SEP to 20 Minutes Ministry of Planning: Social Engagement Plan: stakeholders Protection, Gender and Labor Overview of SEP Specialist Discuss the ➢ State the commitment 40 Minutes Ministry of Labor technical Project’s of the Government team commitment on towards engaging its engaging stakeholders stakeholders throughout the implementation phase and on using feedback to amend the SEP. Share the due date for sending the revised SEP. ➢ Guiding questions: What is your feedback regarding the proposed engagement methods with stakeholders; how frequent should discussions be with stakeholders? 4.3.2. Consultations Schedule Consultation Session Venue Due Date Participants Consultations with technical and steering Ministry of (Month to committee (Initial Design Phase) Labor Month) Consultation Session on Final Design and Virtual/MoL By Project Technical Social Documents (1) Effective Date Committee Consultation Session on Final Design and Virtual/MoL By Project Steering Social Documents (2) Effective Date committee Consultation Session on Final Design and Virtual/MoL By Project Target Social Documents (3) Effective Date population a- (Youth): 10 participants 25 Official Use (50% females), from all Governorates of Jordan. b- CSOs and institutions that work with disadvantaged population (PWD, women, poor households) 4.4. Proposed strategy to incorporate the view of vulnerable groups During the design phase, the project will conduct consultations with vulnerable groups represents and organizations that target vulnerable groups (poor households, women, and PWD). Consultations will be held either virtually or face to face, in line with COVID-19 considerations. The consultations agenda will for these groups will be expanded to capture the specific needs and views of these groups. Item Objective Overview on PSES project objective and Present to the stakeholders the project’s design background parameters, in addition to the target group, outreach methods and grievance mechanisms. Discussion Session: inclusion of vulnerable ➢ Guiding question for vulnerable groups: groups in the project design how should the project address the needs of vulnerable groups and make sure that they have equitable access to project benefits? ➢ Do you have previous experience or lessons learnt from similar employment projects? What are they and how can the Government use them to enhance the PSES Project design 26 Official Use ➢ How should the communication campaign be designed and rolled out in a method that ensures equal reach for target population, including vulnerable groups? ➢ What constrains might vulnerable groups have in relation to application process and participation in project components (on the job training and training for employment), how can these constraints be addressed and monitored ➢ Do you think that the current grievance and complaints forms are comprehensive in terms of addressing challenges that might face vulnerable groups? ➢ What accountability ensuring measures should the project add to the ToRs of its M&E team? Stakeholders Engagement Plan: Overview of Presenting the SEP to the vulnerable groups’ SEP representatives Discuss the Project’s commitment on engaging ➢ State the commitment of the Government stakeholders that represent vulnerable groups towards engaging representatives of vulnerable groups throughout the implementation phase and on using their feedback to amend the SEP. Share the date of sending the revised SEP. ➢ Guiding questions: What is your feedback regarding the proposed engagement methods with stakeholders; how frequent should discussions be with stakeholders? 4.5. Timelines A number of meeting and consultations activities have been organized at technical level during the project preparation. By project effectiveness, additional consultation will be organized, including the consultation of SEP and Project design with all stakeholders, representatives of vulnerable groups. The updated SEP based on the consultation outcome will be disclosed on MoL and MoPIC websites. 27 Official Use Once approved, the implementation of SEP will be maintained throughout the project cycles. 4.6. Review of Comments The consultations sessions will be recorded if stakeholders’ consent. For each discussion point, the Ministry of Labor will document stakeholders’ feedback using the below outline. Afterwards, an internal discussion will be held amongst MoL, MoPIC, SSC and with support from the Bank if requested; specific description will be provided on how each point will be addressed by the project. Discussion Feedback from Stakeholders Project Point Stakeholder Feedback Type Feedback point Response/Amendment category In line with (Group A, B, C) (Project Design, List specific How will this feedback the agenda Project feedback be taken into items Processes’ or consideration? Specify Tools, Project exact processes or GM, tools that will be Stakeholders’ amended engagement) The feedback around the design and implementation mechanisms will be reflected on the SEP, prior to project appraisal. This will include adding an executive summary of the consultations recommendations and how the project will be incorporating them in the SEP and the project design. The revised SEP will be shared with all stakeholders, including stakeholders that represent vulnerable groups, post consultations. 4.7. Future Phases of Project The SEP will be periodically revised and updated as necessary in the course of project implementation in order to ensure that the information presented herein is consistent and is the most recent, and that the identified methods of engagement remain appropriate and effective in relation to the project context and specific phases of the development. Any major changes to the project related activities and to its schedule will be duly reflected in the SEP. 28 Official Use Information on engagement activities undertaken by the Project during the year will be conveyed to the stakeholders through circulating quarterly report on the progress of the report, challenges, and achievement. The quarterly report will include a specific section on Environmental and Social Commitments. The Monitoring and Evaluation Officer and the Social Officer under the PMU will be responsible of drafting and submitting the final reports to MoL, SSC and MoPIC; they will also circulate a shorter version to key stakeholders (project progress, challenges, GM results and progress against social & environmental commitments. On GM, monthly summaries and internal reports on public grievances, enquiries and related incidents, together with the status of implementation of associated corrective/preventative actions will be collated by responsible staff and referred to the senior management of the project. The monthly summaries will provide a mechanism for assessing both the number and the nature of complaints and requests for information, along with the Project’s ability to address those in a timely and effective manner. Throughout implementation, a survey of satisfaction will be developed and shared with project stakeholders, the results will be reflected in the project’s annual report. The survey will evolve around satisfaction in the frequency and methods of engagement, and in the commitments towards social responsibilities. 5. Resources and Responsibilities for implementing stakeholder engagement activities 5.1. Resources The Social Officer, under the Project’s PMU will be responsible of overseeing the implementation of the SEP. S/He will liaise with the Monitoring and Evaluation Officer (PMU), to report on progress and challenges against the social and environmental commitments of the project, on quarterly basis. Stakeholders’ engagement will be covered under the administrative budget of the Project. Prior to hiring the PMU, the Head of the National Employment Program Technical Committee (MoL) and the Labor, Social Protection and Gender Specialist in the Reform Secretariat (MoPIC) will be the focal points for the social and environmental aspect of the project. 5.2. Management functions and responsibilities 29 Official Use Stakeholder engagement activities will be incorporated into the project’s communication campaign; awareness campaign meetings will be led by the private sector under the umbrella of a national program alongside with the public sector. Monitoring and implementation processes and will be a static agenda item in regular meetings of the project committees and the PMU, including the regular bi-weekly meetings for the technical team and the PMU team meeting with private sector and implementing entities. The Social Officer (PMU) will be responsible of overseeing the implementation of the SEP, as part of the overall social and environmental commitments. The Monitoring and Evaluation Officer (PMU) will be responsible of liaising with the social officer to report against the progress, in the quarterly report of the project. Reporting to stakeholders, against social commitments, in explained under section 7.2. 6. Grievance Mechanism 6.1. Objective The purpose of the grievance mechanism is to respond to concerns and grievances of project- affected parties related to the environmental and social performance of the project in a timely manner. The key objectives of the GM are: • Record, categorize and prioritize the grievances; • Settle the grievances via consultation with all stakeholders (and inform those stakeholders of the solutions) • Forward any unresolved cases to the relevant authority. The grievance mechanism described in this section includes both complaints and grievances (hereinafter referred to only as ‘grievances’). Grievances raised by stakeholders will be managed through a transparent process, readily acceptable to all segments of affected communities and other stakeholders, at no cost and without retribution. This grievance mechanism sets out the following steps to be taken to resolve grievances, the role of different staff members involved and timeframes to reach a decision on grievances. The GM works within existing legal and cultural frameworks, providing an additional opportunity to resolve grievances at the local, project level. This is a project level GM that open to any individual, communities having question, concern, grievance, complaint about the project. In addition, all firms, training centers will be required to establish and maintain a GM for their workers/employers (per ESS2 requirement). The latter (including referral mechanism, if necessary) will be further described in the project’s Labor Management Procedure (LMP). 30 Official Use The GM will include a specific channel to address GBV and SEA/SH-related grievances and complaints. Detailed arrangements will be discussed with the Bank’s Task Team and will be reflected in the updated SEP. 6.2. Grievance Redress Process It is critical that stakeholders understand that all grievances lodged, regardless of the project phase or activity being implemented, will follow one single mechanism. 1. Public communciation 2. 6. Uptake: Appeal Receiving complaints 5. 3. Registering Feedback complaints 4. Follow up FIGURE 1 - GRIEVANCE AND REDRESS MECHANISM KEY PROCESSES The process should include a clear way of informing the public and stakeholders where they can send their concerns (MoL’s technical team advertise this at their website, newspaper, application form, banners, etc.), stating how long it will take the MoL to respond (in a timely manner) and how it plans on responding to complaints (i.e., Face to face, meetings, etc.). During project startup inception workshops/community meetings, stakeholders should be informed that any concerns relating to the service delivery or relationship of a given stakeholder with the Project including social and environmental risks can be submitted through the Project grievance mechanism. Stakeholders can also be informed of the WB grievance mechanism. 31 Official Use 6.2.1. Uptake Channels The following platforms will be used to receive and record complaints/grievance: A. MoL’s grievance platforms “Himaya- ‫( �حماية‬accessible through the following link (https://hemayeh.jo/). B. The Prime Ministry’s platform of grievance and redress “(at your service)� “‫ “خدمتكم‬Please refer to this link for further elaboration on the process: https://portal.jordan.gov.jo/wps/portal/Home/CMU/CMU#/complaint C. Grievances and complaints could be lodged through the helpdesk of the Ministry of Labor Employment Offices. D. Hotline. MoL has a designated hotline for grievances (06-5008080), which is accessible 24/7 and monitored by the grievances department within MoL. 6.2.2. Review and Response The PMU will, on receipt of each complaint, note the date, time, name and contact details of the complainant, and the nature of the complaint in the Complaints Register. The PMU complaints division will inform the complainant of when to expect a response. Complainant will then endeavour to address it to the best of his/her abilities, as soon as possible. Should the PMU staff not be able to resolve the complaint to the satisfaction of the affected persons, he/she will then refer the complaint directly to the PMU Project Manager (PM). If the complaint is not resolved to the satisfaction of the aggrieved party, it will then be referred by the MoL’s head of technical team to the Steering Committee. The committee will be required to address the concern. The project level process can only act within its appropriate level of authority and where appropriate, complaints will be referred on to the relevant authority such as those indicated. There is a need to avoid the shortcomings of the current registration of the complaints in other government entities by ensuring the following: • Sex-disaggregation of complaints • Disaggregation by type of complaint (issue) 32 Official Use • Disaggregation by geographic location (governorate/directorate) • All complaints/information requests are recorded • Categorization of complainants by physical well-being (healthy or /special needs) The project level process will not impede affected persons access to the legal system. At any time, the complainant may take the matter to the appropriate legal or judicial authority as per the laws of Jordan. TABLE 1 - GRIEVANCE REDRESS PROCESS AT PROJECT LEVEL Stage Process Duration 1 The Aggrieved Party (AP) will take his/her grievance to the responsible officer Anytime who will endeavour to resolve it immediately. Where AP is not satisfied, the officer will refer the AP to the Project’s Contact Person (PCP). For complaints that were satisfactorily resolved by the officer, he/she will inform the PCP and the PCP will log the grievance and the actions that were taken. 2 On receipt of the complaint, the Project PCP will endeavour to resolve it Immediately immediately. If unsuccessful, he/she then notifies PMU Project Manager after logging grievance 3 The PMU Project Manager will endeavour to address and resolve the Any time complaint and inform the aggrieved party. 4 If the matter remains unresolved, or complainant is not satisfied with the 1 month outcome at the project level, the Project Manager, will then refer to MoL level for a resolution. 5 If the issue remains unresolved through the Minister’s decision, then the Anytime ultimate step will be for the Courts respectively to deliberate. Any such decisions are final. 33 Official Use 7. Communication Plan Objectives of the communication Campaign: � Promote the program and raise awareness of its nature, importance, and objectives. � Promote the components of the program and their impact on the targeted youth in achieving their goals. � Highlighting on the program’s outputs as young people with different personality, before undergoing training and guidance. � Inculcating a new culture and concept among young people when searching for work by highlighting the way the program follows in guiding and guiding young people. Communication Campaign Target Group: Target population (youth), private sector, training providers, civil society and the general public 34 Official Use Media Activities will include: • Holding interactive workshops in youth centers and vocational training schools for the groups expected to be attracted to enhance the identity of the program and introduce it to specialists in guidance. • Publishing flyers, brochures and symbolic gifts bearing a logo dedicated to the program. • Producing a group of patriotic songs that enhance the idea of the program. • Create a blog to publish the diaries of the trainees and their experiences from the grounds of the event. • Preparing for a TV show. • Preparing open days in colleges, universities and youth centers to talk about the program and its importance by (influential public figures accepted in the public street). • Posting media messages on social media. • Publishing videos about success stories in professional work and the possibility of developing micro-institutions. • Publishing radio audio clips. • Holding press interviews with the minister or project manager. • Arranging for a matrix of media appearances for the minister, spokesperson, and stakeholders in the various media Responsibility: The Ministry of Labor will be responsible of updating and executing the communication campaign, prior and throughout project implementation. The head of the Communication Unit in the Ministry of Labor will be responsible of adding a specific timeline to communication activities and monitoring the implementation with the M&E officer. The GoJ might decide to hire a third party to support the communication campaign execution. 35 Official Use 8. Monitoring and Reporting The stakeholder engagement and communication activities would cost an estimated budget of US$ 850,000. This number may change subject to the official approval of the Government of Jordan. M&E of project activities will be the responsibility of MOL and will be conducted by the PMU. Project activities will be monitored on an ongoing basis to support the achievement of the PDO. Monitoring reports covering key project indicators will be prepared according to the project results and monitoring framework. Narrative progress reports will be submitted to the Bank on a quarterly basis. The PMU will monitor the implementation of approved proposals, compliance of awarded companies with terms and conditions set forth in the grant agreements, and grievances. The PMU will be assisted by TVSDC for the monitoring of skills training activities, and by SSC for the monitoring of beneficiary jobseekers and payments to companies. Collection and analysis of data for M&E. Most of the data required for the monitoring and evaluation of project activities will be generated as part of the project, including sex-disaggregated profiles of 36 Official Use beneficiary jobseekers, information on the job opportunities and training they benefit from, and their ‘journeys’ through the support period and beyond (e.g., employment status and pay after the support period ends). Additional information on beneficiary feedback will be collected through SMS and phone surveys. Any consultancy services that will be required to monitor and evaluate project interventions will be financed by Component 2 of the project. The collection and analysis of data will be disaggregated by gender. 8.1. Involvement of stakeholders in monitoring activities TVSDC will be responsible of monitoring the compliance of training service providers with the national standards for on-the-job training provision. The Project Management Unit (PMU) under MoL, will be responsible of monitoring the payments disbursed by the Social Security Corporation (SSC) to firms. Despite not being directly engaged in monitoring activities, stakeholders should be aware of the overall project progress; MoL will report back to stakeholder groups as specified under section 7.2. 8.2. Reporting back to stakeholder groups The steering and technical committee have been working alongside with the MoL’s team in designing the program, and they will proceed to work together during the implementation process. This program will be led by the stakeholders, and they will be involved in the process by approving the design and the implementation which they will be leading. Regular meetings will take places for all technical aspects, implementation, grievance mechanism and most importantly awareness campaign to ensure the inclusion of all unemployment population in all geographical locations and employers looking for all set of skills, that either need specific trainings or financial support to create sustainable jobs. All meetings should be recorded through MoL’s and should be shared with stakeholders for their approval. Monthly summaries and internal reports on public grievances, enquiries and related incidents, together with the status of implementation of associated corrective/preventative actions will be collated by responsible staff and referred to the senior management of the project. The monthly 37 Official Use summaries will provide a mechanism for assessing both the number and the nature of complaints and requests for information, along with the Project’s ability to address those in a timely and effective manner. Information on engagement activities undertaken by the Project during the year may be conveyed to the stakeholders through circulating a bi-annual report on project’s interaction with the stakeholders and key achievements/ milestones met. 38 Official Use