Stakeholder Engagement Plan This Stakeholder Engagement Plan (SEP) identifies the main project-affected and interested stakeholders of the Public Expenditures For Administrative Capacity Endurance (PEACE) In Ukraine (P177895) and its additional financing (P 179344) describes their interests and engagement needs in relation to the project. The SEP describes the emergency context under which relevant national law and World Bank requirements for stakeholder engagement and information disclosure are to be applied and proposes actionable engagement measures to be undertaken during project implementation. The SEP also describes a project-level Grievance Mechanism designed to facilitate receipt and response to feedback and concerns associated with the project. The SEP may be periodically updated during project implementation to ensure that information is consistent, that methods of engagement remain appropriate and effective, and that any major changes to project activities and schedule are reflected. Implementation arrangements for the SEP, including the monitoring of output and outcome results will be the responsibility of the Ministry of Finance (MoF). The MoF will monitor the SEP implementation in accordance with the requirements of the World Bank Environmental & Social Framework (ESF) and will ensure the collection of information for regular project reporting. This will include the component output measures on ESF risks and GRM reports. The SEP is to be implemented in conjunction with the project’s Environmental and Social Commitment Plan (ESCP) and provisions for labor management in the Project Operations Manual (POM). Prior consultation for the SEP and other project-related information will involve placing it in the public domain prior to appraisal with announcement of a public consultation period and opportunity to register comments and suggestions during the disclosure period. Since key interested and affected stakeholders are currently living and working under circumstances of extreme volitivity associated with the evolving Russian military invasion and continued spread of COVID-19 in Ukraine and around the world face-to-face consultations are not advisable. Alternative means of feedback explored by implementing entities include dissemination of project information and response via e-mail, letters, social media, operating local and national news agencies, radio, and other means. Given the nature of the project activity (provision of salaries for existing civil service positions) this means of engagement is considered sufficient. Project Summary Project Public Expenditures For Administrative Capacity Endurance (PEACE) In Ukraine (P178946) and its additional financing (P179344) Amount USD PDO Sustain institutional and civil service capacity for service delivery at the national and regional levels Activity Performance-based disbursement based on salaries paid to civil servants in non- security sectors and educational workers (pedagogical staff)to maintain core government functions. Beneficiaries 180,000 public servants (two thirds of civil service in Ukraine being female) and around 500,000 educational workers (pedagogical staff). Implementing Ministry of Finance, payroll managed by Single Treasury Account hosted by the State Agency Treasury Service, International Cooperation Department of the MoF will provide reports Project Ukraine is the country deeply affected by an ongoing war with Russia that started with Context Russian invasion on February 24, 2022. The war has incited extreme vulnerability and a complex set of political and social grievances that remain a threat to the country’s development in the future. According to the UN, war in Ukraine risks seeing 90 per cent of the country “freefall into poverty” and extreme vulnerability. This request for emergency support to sustain capacity for public service delivery is processed under the World Bank Policy for Investment Project Financing (IPF), section III, paragraph 12: Projects in Situations of Urgent Need of Assistance or Capacity Constraints and OP/BP 8.0: Rapid Response to Crises and Emergencies. It provides rapid response in support of preserving essential services (BP 8.0 4 c) and preserving institutional capital (BP 8.0 4 d). Environmental The Project’s environmental risk is classified as low. The activities supported by the risk Project and its additional financing have no adverse environmental risks or impacts. classification No specific environmental assessments or plans will be required. Social risk The Project’s social risk is classified as moderate. The activities supported by the classification Project and its addiitonal financing are not expected to have any direct adverse social risks or impacts but take place within a highly volatile context beyond the immediate control of the implementing agency. The Project and its additional financing is expected to bring social benefits directly to the families of approximately civil servants and educational workers (pedagogical staff) ensure continuity of vital government and educational services. However civil servants and educational workers (pedagogical staff) may be working in areas where occupational health, safety and security risks are posed by the Russian military invasion. These are highly contextual and beyond the immediate control of the project and not caused by the activities supported by the bank financing (salaries for existing positions paid against performance-based disbursement). Preventative measures able to be actioned under emergency conditions will be described in the project’s Environmental and Social Commitment Plan (ESCP) and Project Operations Manual (POM). These include principles for information disclosure and consultation, and grievance redress for the purpose of maintaining transparency in payroll distribution, and monitoring and reporting by designated environmental and social focal points. A negative list of sectors and roles that are not eligible for payroll support will be developed to ensure that only non-security functions are provided for. A Stakeholder Engagement Plan, analyzing affected and interested stakeholder needs and laying out principles for information disclosure and opportunity for feedback and access to redress for complaints and concerns associated with the disbursement of salaries will be described in the project’s ESCP. Further steps of stakeholder engagement activities including establishment of the multi-channel, accessible project Grievance Mechanism are to be described in the POM. Stakeholder Identification and Analysis Stakeholder group Interests Influence Interest Impact Project-affected parties Cabinet of Ministers of In order to maintain functioning government, H H Ukraine ensure that financing is paid on time to intended Ministry of Finance of Ukraine beneficiaries and is not diverted from State Treasury Service of designated accounts Ukraine National Agency of Ukraine for Civil Service Affairs Public servants (all categories Receive basic salaries in order to sustain their H H of staff, consultants, livelihoods and those of their dependents; need diplomats) working in- to understand their entitlements and who to country at national and local seek advice from in emergency circumstances levels Public servants (all categories Receive basic salaries in order to sustain their of staff, consultants, livelihoods and those of their dependents; need diplomats) working to understand their entitlements internationally Workers of educational Receive basic salaries in order to sustain their H H sector (pedagogical staff) livelihoods and those of their dependents; need including those who works to understand their entitlements remotely and left the country) Military and police personnel Salaries are not covered by the Bank financing M M excluded from receiving but have no impact on their existing payment salaries arrangements. Needs clear communication Other interested parties Trade unions and worker Concerned that receive support, and have M M organizations advice on how to operate in healthy and safe manner, and have access to information and redress under emergency circumstances Non-governmental and Concerned that financing is utilized for correct M L community-based purposes in transparent manner under organizations emergency circumstances National and local media Disseminating information about international L M support received during emergency circumstances. May report on misuse of finances. Proposed Strategy for Information Disclosure Stakeholder Group Project Information Shared Means of communication/ disclosure Cabinet of Ministers of Ukraine  Summary project objectives Disclosure on official websites, Ministry of Finance of Ukraine and general information; social networks and national State treasury service of Ukraine regular updates on media; Government and Public National Agency of Ukraine for implementation; notices. Electronic publications Civil Service Affairs Public servants at the national  Environmental and Social and press releases on the official and local levels Commitment Plan (ESCP); web sites Workers of educational sector  Stakeholder Engagement Trade Unions and worker Plan (SEP); organizations  Grievance redress Non-governmental and Mechanism (GRM) Public notices. Electronic community-based organizations publications and press releases on the project web-site. Public information according to the Law of Ukraine “On access to public information”. National and local media Summary project objectives and Public notices. Electronic general information publications and press releases Proposed Strategy for Consultation and Stakeholder Engagement Method / Tool Description/Use Contents Dissemination Target Groups Method Information Provision Publications on Used to convey Disclosure of Publication of All project official web sites information on official project information stakeholders and other official the Project and information and channels in social regular updates ESCP, SEP, GRM media on its progress submission channels, etc. Distribution of Informing of Information about Email Public servants, information via public servants health and safety educational staff, public servant`s under emergency and other directly email addresses working conditions affected parties and the size of wage according to national legislation Consultation and Participation Public Project Summary Announcement of All stakeholders dissemination of representatives, information on the public consultation information the affected activity and/or period, targeted through social public, facility in question, Invitations; Public and mass media authorities, including a disclosure of and provision of regulatory bodies presentation and Project materials in contact and other an interactive advance of information and stakeholders for Questions & consultation request for detailed Answers session period. Free access feedback discussion on a with the audience. to register response specific activity or comments and facility that is suggestions during planned by the disclosure period Project. Grievance Mechanism Objective: To strengthen transparency and accountability to beneficiaries and provide channels for project stakeholders to provide feedback and/or express grievances related to project supported activities. Aims: Identification and resolution of issues affecting the project; reduce the risk of the project inadvertently affecting citizens/beneficiaries; obtain feedback and learning to help improve project impact Activities: Receive, record, evaluate and address complaints and concerns from project affected parties and citizens at project level and escalate for further response as needed. Scope: GRM will be available for project stakeholders (especially project beneficiaries and those directly or indirectly affected, positively or negatively, by the project) and other interested parties to submit questions, comments, suggestions and/or complaints, or provide any form of feedback on all project-funded activities. Management: The GRM is managed by the MoF Legal basis: Citizens’ appeals, complaints and recommendations procedure is specified in the Law On Citizens’ Appeals and amendments to the latter through the 2015 amendment on Electronic Petitions. According to the mentioned law and Constitutional Article 40, the Project and its additional financing proposes the following channels through which ball interested parties can make complaints regarding project-funded activities Grievance Procedure Dissemination Information included in SEP and available at the MoF website, disseminated in of GRM communications with stakeholders. Channels for By Email: Project’s email addresses: infomf@minfin.gov.ua submitting In writing to MoF: 11 Mezhigirska str., Kyiv, 04071 complaints By e-mail via the website of the Education Ombudsman’s Office https://zvernennya.eo.gov.ua Governmental contact center: https://ukc.gov.ua/ In person: at the above addresses or at the addresses of delegated authority by the latter Anonymous complaints: may be submitted without personal details. Anonymous complaints will be investigated but the complaining party must initiate contact with the MoF to obtain a response to the complaint investigation. Confidentiality will be ensured in all instances, including when the person making the complaint is known. Receipt Submit to special dedicated GRM focal point at the MoF Entered immediately into tracking system for sorting and redirecting to appropriate department/staff responsible for investigating and addressing the complaint The Project Coordinator is responsible for determining who to direct the complaint to, whether a complain requires an investigation (or not), and the timeframe to respond to it. the Project Coordinator should ensure that there is no conflict of interest, i.e. all persons involved in the investigation process should not have any material, personal, or professional interest in the outcome and no personal or professional connection with complainants or witnesses. Recording Once the investigation process has been established, the person responsible for managing the GRM records and enters this data into the GRM log. The number and type of suggestions and questions should also be recorded and reported so that they can be analyzed to improve project communications. Investigation Appeals not requiring additional evaluation – response immediately and no later than 15 days after receipt appeals requiring additional evaluation are considered and resolved no later than 30 days after receipt (Article 20 of the Law of Ukraine on Citizens’ Appeals) Evaluation the person responsible for investigating the complaint will gather facts in order to generate a clear understanding of the circumstances surrounding the grievance. The investigation/follow-up can include site visits, review of documents and a meeting with those who could resolve the issue. results of investigation and the proposed response to the complainant will be presented for consideration to the Project Coordinator, who will decide on the course of action. Investigation deadline may be extended by 30 working days by the Project Coordinator, and the complainant informed about this fact, in the event that: a) additional consultations are needed to provide response to the complaint; b) the complaint refers to a complex volume of information and it is necessary to study additional materials for the response. Handling of Ensure (i) referral of survivors to support services (health, legal, psychosocial, security SEA/SH and other assistance), based on the consent, needs and wishes of survivors; (ii) linkage complaints to the domestic legal system (based on the consent of survivors unless the reporting to the law enforcement agencies is mandatory in Ukraine). Unlike other types of issues, SEA/SH Grievance Mechanisms do not conduct investigation, make any announcements, or judge the veracity of allegations; and (iii) determination of the likelihood that SEA/SH allegations relate to the Project and its additional financing. If a SEA/SH incident is confirmed, an employer is expected to take a corrective action against the perpetrator. Conclusion on a SEA/SH case is used to assess the overall effectiveness of SEA/SH preventive measures undertaken by the MoF. Escalation Appeals that cannot be resolved within one month referred to the head or deputy of the organization to define necessary time for its consideration, and report about it to the person who filed the appeal (entire term for resolving issues raised in the appeal may not exceed forty-five days). Response to The complainant will be informed about the results of verification via letter or email, complainant as received. The response shall be based on the materials of the investigation and, if appropriate, shall contain references to the national legislation. Monitoring Project coordinator will provide a monthly/quarterly snapshot of GRM results, and reporting including any suggestions and questions, to the project team and the management, and review the status of complaints to track which are not yet resolved and suggest any needed remedial action. Progress In the semi-annual project implementation reports submitted to the Bank, MoF will reports provide information on the following: submitted to  Status of establishment of the GRM (procedures, staffing, awareness building, etc.); the World  Quantitative data on the number of complaints received, the number that were Bank relevant, and the number resolved;  Qualitative data on the type of complaints and answers provided, issues that are unresolved;  Time taken to resolve complaints;  Number of grievances resolved at the lowest level, raised to higher levels;  Any particular issues faced with the procedures/staffing or use;  Factors that may be affecting the use of the GRM/beneficiary feedback system;  Any corrective measures adopted. Referral to Communities and individuals who believe that they are adversely affected by a WB World Bank supported project may submit complaints to the above project-level GRM or the WB’s GRS Grievance Redress Service (GRS). The GRS ensures that complaints received are promptly reviewed in order to address project-related concerns. Project affected communities and individuals may submit their complaint to the WB’s independent Inspection Panel which determines whether harm occurred, or could occur, as a result of WB non-compliance with its policies and procedures. Complaints may be submitted at any time after concerns have been brought directly to the World Bank’s attention, and Bank Management has been given an opportunity to respond. For information on how to submit complaints to the World Bank’s corporate Grievance Redress Service (GRS), please visit: http://www.worldbank.org/en/projects-operations/products-and- services/grievance-redress-service. Annex: glossary of terms Affected persons, groups and other entities within the Project Area of Influence (AoI) that are Parties directly influenced (actually or potentially) by the project and/or have been identified as most susceptible to change associated with the project, and who need to be closely engaged in identifying impacts and their significance, as well as in decision-making on mitigation and management measures; Other individuals/groups/entities that may not experience direct impacts from the Project Interested and its additional financing but who consider or perceive their interests as being Parties affected by the project and/or who could affect the project and the process of its implementation in some way; Vulnerable persons who may be disproportionately impacted or further disadvantaged by the Groups project(s) as compared with any other groups due to their vulnerable status and that may require special engagement efforts to ensure their equal representation in the consultation and decision-making process associated with the project(s). Consultation The process of providing stakeholders with opportunities to express their views on project opportunities, risks, impacts and mitigation measures by gathering information or advice from stakeholders and taking these views into account when making project decisions and/or setting targets and defining strategies. Disclosure The provision of information as a basis for consultation with project stakeholders. Involves prior disclosure and dissemination of relevant, transparent, objective, meaningful and easily accessible information in a timeframe that enables meaningful consultations with stakeholders in a culturally appropriate format, in relevant local language(s) and is understandable to stakeholders; Engagement A continuous two-way process in which an implementing agency, company or organization builds and maintains constructive and sustainable relationships with stakeholders impacted over the life of a project. This is part of a broader stakeholder engagement strategy, which also encompasses governments, civil society, employees, suppliers, and others with an interest in the Project and its additional financing. Principles for Openness and life-cycle approach: public consultations for the project(s) will be stakeholder arranged during the whole lifecycle, carried out in an open manner, free of external engagement: manipulation, interference, coercion or intimidation; Informed participation and feedback: information will be provided to and widely distributed among all stakeholders in an appropriate format; opportunities are provided for communicating stakeholders’ feedback, for analyzing and addressing comments and concerns; Inclusiveness and sensitivity: stakeholder identification is undertaken to support better communications and build effective relationships. The participation process for the projects(s) is inclusive. All stakeholders at all times encouraged to be involved in the consultation process. Equal access to information is provided to all stakeholders; Sensitivity to stakeholders’ needs is the key principle underlying the selection of engagement methods. Special attention is given to vulnerable groups, in particular women, youth, elderly including diverse ethnic groups.