Stakeholder Engagement Plan (SEP) for Indonesia Mass Transit Support Project (IMTPSP) in Bandung metropolitan area, West Java Province Prepared by The Provincial Government of West Java and the Government of Bandung as part of IMTSP pilot cities 1 To be updated once city level plan finalized October 2021 List of Acronyms Andalalin Analisis Dampak Lalu Lintas (Traffic Impact Assessment) Angkot Angkutan Kota (means ‘municipal transportation’ — usually in the form of minivans operated by private companies as common Indonesian public) Bappeda Badan Perencanaan Pembangunan Daerah (Regional Development Planning Agency) BAPPENAS Badan Perencanaan Pembangunan Nasional (National Development Planning Agency/ Ministry of National Development Planning) Bemo Minivans operated by private companies as common Indonesian public transportation modes BPS Indonesian Central Bureau of Statistics CBD Central Business District DAMRI Indonesian state-owned public transit bus company DEMU Diesel Electric Multiple Unit Dishub Dinas Perhubungan (Transportation Agency); could be at provincial/ city/ regency level DKI Daerah Khusus Ibukota (Special Capital Region) DLH Dinas Lingkungan Hidup (Environmental Agency) E&S Environment and Social EHSG Environmental, Health, and Safety Guidelines ESIA Environmental and Social Impact Assessment ESMF Environmental and Social Management Framework ESS Environmental and Social Standards FGD Focus Group Discussions FPIC Free, prior, and informed consent GESI Gender and social inclusion GOI Government of Indonesia GRM Grievance Redress Mechanism IMTPSP Indonesian Mass Transit Program Support Project IPF Investment Project Financing KLHK Ministry of Environment and Forestry KND National commission of disability LKPP National Public Procurement Agency LRT Light Rail Transit MoT Ministry of Transportation NGO Non-Governmental Organizations NPMU National Project Management Unit OHS Occupational Health and Safety OPD Organisasi Perangkat Daerah (Local Working Unit) ORGANDA Organisasi Angkutan Darat (Road/land transport organization) PAP project affected party PCN Project Concept Note PIU Project Implementation Unit PMU Project Management Unit PPE Personal Protective Equipment PPID Pejabat Pengelola Informasi dan Dokumentasi/ Information and Grievance Redress Officer PPP Public-Private Partnership PT INTI PT Industri Telekomunikasi Indonesia (Indonesian Communication Company) PT KAI PT Kereta Api Indonesia (Indonesian Railway Company) PU Dinas Pekerjaan Umum (Public Works Agency) PWD Persons with disabiities 2 RKL-RPL Environmental Management Plan (RKL), Environmental Monitoring Plan (RPL) RPJMD Regional Mid-Term Development Plan (5-year plan) RPJMN National Mid-Term Development Plan (5-year plan) RPJPD Regional Long-term development plan (20-year plan) RPJPN National Long-term development plan (20-year plan) Sekda Sekretariat Daerah (Regional Secretariat — the third highest-ranking official after the head and the deputy of at Province/ City/ Regency) SEP Stakeholder Engagement Plan SKPD Satuan Kerja Perangkat Daerah/ Local working unit (previous name of OPD) SPP Declaration Letter of Environmental Management and Monitoring ToR Terms of Reference UKL-UPL Environmental Management and Monitoring Efforts (for business/ activities that do not require AMDAL/ EIA) UU KIP Undang-Undang Keterbukaan Informasi Publik (Public Information Disclosure Law) WB World Bank 3 List of Figure Figure 1. Planned BRT Corridor (in blue) in bandung metropolitan area Error! Bookmark not defined. Figure 2 GRM Management Cycle ........................................................................................................ 29 Figure 3 organisational arrangement for grm ...................................................................................... 31 Figure 4 Institutional arrangement for sep implementation ................................................................ 32 List of Table Table 1. Relevant Governments Agencies ........................................................................................... 10 Table 2: Vulnerable Groups (some overlapped with paps) .................................................................. 12 Table 3. Identification of interested parties ......................................................................................... 14 Table 4 Summary of Engagement Activities to October 2021 .............................................................. 16 Table 5. public consultation plan .......................................................................................................... 21 Table 6. grm organisational arrangement ............................................................................................ 29 Table 7 proposed member of grievance committee at subnational level ............................................ 30 Table 8. financing needs .......................................................................... Error! Bookmark not defined. Table 9. Monitoring and reporting plan................................................................................................ 35 List of Text Box Text Box 1 What entails in brt bandung metropolitan ........................................................................... 9 Text Box 2 key stakeholders in bandung metropolitan ........................................................................ 15 Text Box 3. establishment of satker/ PIU at provincial level - key note ............................................... 32 4 Table of Contents List of Acronyms .................................................................................................................... 2 List of Figure 4 List of Table 4 List of Text Box ...................................................................................................................... 4 Executive Summary ............................................................................................................... 7 1. Introduction ............................................................................................................... 8 1.1 Project Background and Context .................................................................................................. 8 1.2 Regulations and protocol at city level........................................................................................... 9 2. Stakeholder Identification and Analysis .................................................................... 10 2.1 Key government agencies ........................................................................................................... 10 2.2 Project Affected Persons ............................................................................................................. 11 2.3 Vulnerable groups ....................................................................................................................... 11 3.3 Other interested parties, including private sector, academic, and CSOs ................................... 14 3.4 Stakeholder analysis ................................................................................................................... 14 3. Stakeholder Engagement Program ........................................................................... 15 3.1 Previous Consultations and Engagement ................................................................................... 15 3.2 Public Information Disclosure ..................................................................................................... 18 3.3 Public consultation plan .............................................................................................................. 20 3.4 Activities to incorporate views of vulnerable groups ................................................................. 26 4. Grievance Redress Mechanism ................................................................................. 26 4.1 GRM Channels ............................................................................................................................. 26 4.2 GRM Procedure and Organisational Arrangement ..................................................................... 27 5. Institutional arrangements ....................................................................................... 31 5.1 Institutional arrangement ........................................................................................................... 32 5.2 Financing Plan ............................................................................................................................. 33 6. Monitoring & Evaluation and Reporting Mechanisms ............................................... 34 ANNEXES 37 Annex 1- Documentation Template for Public Consultations/ Community meetings ..................... 37 5 Annex 2- Grievance Form.................................................................................................................. 38 Annex 3- Outline for GRM Report (from Satker/ PIU to DGLT/ PMU) .............................................. 40 Annex 4- Report of Public consultation in Bandung ......................................................................... 40 6 Executive Summary The Government of Indonesia (GOI), through the Ministry of Transport (MoT), with support of the World Bank (WB), is creating the Indonesian Mass Transit Program Support Project (IMTPSP) to increase financial, technical, and institutional capacities of subnational government (SNGs) to plan, implement and manage public transport. This project is in line with the Medium-Term National Development Plan (RPJMN) for 2020-2024, which has targeted mass transit development in six metropolitan areas, namely Jakarta, Surabaya, Medan, Bandung, Makassar, and Semarang. All projects supported by WB financing are subject to the policies on environmental and social risk management; this Stakeholder Engagement Plan for Medan Metropolitan City has been prepared to anticipate, prepare for and guide the involvement of stakeholders in project planning, implementation and in particular in relation to communication about the management of environmental and social impacts and risks associated with the IMTPSP. While Stakeholder Engagement Framework (SEF) outlines a guidance for the overall project engagement approach and plan at the national level and cities-level, this Stakeholder Engagement Plans (SEPs for participating cities) is required to guide how the West Java Province and the City Administration of Bandung, and the selected contractors, will provide information, grievance redressal, and engage stakeholders throughout the expansion of Bus Rapid Transport (BRT) project cycle. The SEP guides stakeholder engagement support as part of the assistance to MoT, and also a necessary safeguard instruments to manage social and environmental risks associated with the implementation of IMTPSP in the respective cities, in this case Bandung metropolitan, West Java Province. This SEP will also outline the existing Grievance Redress Mechanisms for complaint handling mechanism. For this project, several adjustments, and improvements, will be planned and implemented to ensure that GRM is able to capture, handle, record and report all complaints received by PIU/ Satker through several channels. The annual report of GRM implementation in Medan metropolitan, through the provincial task force (West Java working group), will compiled by the national level/ project task force (PMU) and included as part of the annual project progress report to Bappenas and the World Bank. 7 1. Introduction This document represents the city-level Stakeholder Engagement Plan (thereof ‘SEP’) for a project entitled Indonesian Mass Transit Program Support Project (IMTPSP), which will be implemented in Indonesia by the Indonesian Ministry of Transport (MoT). This project will be financed by the International Bank for Reconstruction and Development (IBRD) of the World Bank Group (WBG), Government of Indonesia (GOI) and Government of France (AFD). SEP, a city-level engagement plan, is required to support IMTPSP, and MoT, along with the Acceleration Team for Urban Transport Implementation at the national level. The Stakeholder Engagement Plan aims to provide technical plan and key steps to engage stakeholders throughout project cycle at the city level. It responds to the WB Environmental and Social Framework (ESF) for management of impacts, specifically to the Environmental and Social Standard (ESS 10) - Stakeholder Engagement and Information Disclosure. Development of SEP is to meet the the project appraisal requirements. SEP will first describe the project background and its relevance to Bandung metropolitan context. It then followed by identification of local stakeholders, analysis of them relative to the project, and plan for engagement activities include ways to incorporate views and needs of marginalised groups, including women, peoples with disabilities, elderly, children, and other relevant groups. The Grievance Redress Mechanism and institutional arrangement for SEP is provided in the later sections. The final section will briefly discuss monitoring and reporting mechanism within city level/ Project Implementing Unit (Hereafter ‘PIU’), and from city to the national task force/ Project Management Unit (Hereafter ‘PMU’). 1.1 Project Background and Context As part of the Medium-Term National Development Plan (RPJMN) 2020-2024, mass transit projects were prioritised in (growing) urban areas, including Jakarta, Surabaya, Medan, Bandung, Makassar and Semarang. While at the national level, the project task force will lead the overall project implementation, including stakeholder engagement at the national level, the task force at city level will be responsible to design, implement, monitor, and report the city level engagement activities. Component 2 of the IMTPS support the development of a BRT corridor which consist of 23 km of special bus lines, up to 12 direct service routes, and 27 bus stops. The BRT upgrade includes bus stops outside the corridor, an integrated ticketing system, information systems, good pedestrian facilities/ access facilities, good intermodal facilities, and others. Bandung Project context Profile of congestion in Bandung. Bandung has suffered from heavy congestion; with the absence of mass rapid transport modes, the number of trips per day has shown to increase 66% from 1995 to 2010, and it is estimated to become 193% by 2030 following the growth of urban population (Lubis et al. 2003 in Tarigan et al. 2016). Several mass transit proposals are presently under consideration by 8 the provincial and city authorities of the Greater Bandung area. A high-speed rail connection between Bandung and Jakarta is currently under construction and scheduled for completion in 2022. Bandung City has prepared and taken to market PPP projects comprising a North-South Monorail line and a circulatory people mover within the Central Business District (CBD). However, these projects failed to proceed beyond the bidding process due to, inter-alia, requirements from the preferred bidder for public sector revenue support that the city was unable to provide. West Java Province has developed a Mass Transit Master Plan. In 2013, AFD signed an MoU with the City of Bandung to upgrade the rail system. A US$157 loan was supposed to be pledged. In 2014, the detailed engineering plans and evaluation should have been completed, and the fiscal infrastructure development should have started in 2015 (Bandung 2016, AFD 2014). TEXT BOX 1 WHAT ENTAILS IN BRT BANDUNG METROPOLITAN What entails in BRT Project for Bandung City The BRT Bandung Metropolitan will have 23 km of special bus lines, up to 12 direct service routes, and 27 bus stops. The BRT upgrade includes bus stops outside the corridor, an integrated ticketing system, information systems, good pedestrian facilities/ access facilities, good intermodal facilities, and others. Governments regulations on social mobility restriction due to Covid-19 pandemic in many parts of country has significantly reduced the opportunity to have face-to-face interactions during preparation stage, including initial engagement with key stakeholders. There have been an ongoing discussion and meetings with relevant government officials at city of Bandung, West Bandung, Cimahi, and Sumedang districts, and provincial government, and other key government agencies (i.e. Regional Development Planning Agencies and the Secretary Office of the West Java and Bandung city), to discuss issues and concerns related to the development of city-level engagement plan (Please see Table 4 Summary of Engagement Activities to October 2021). In the future, while there is no certainty that we can conduct face-to-face engagement (in person public forum, face-to-face coordination meeting, etc), we design the engagement in a hybrid approach combing both virtual and electronic-based engagement with in- person activities/ meeting. 1.2 Regulations and protocol at city level There have been regulations and directives both at provincial and city-level pertaining public information disclosure and grievance redress mechanisms as implementation of the Information Disclosure Law (UU Keterbukan Informasi Publik) at subnational levels. Several relevant regulations are: • Local government regulation No. 11 of 2011 on Transparency, Participation and Accountability (Peraturan Pemerintah Provinsi Jawa Barat nomor 11 tahun 2011 tentang Transparansi, Partisipasi dan akuntabilitas dalam Penyelenggaran Pemerintah Daerah) • Governor Regulation No. 30 of 2014 on Technical Guideline for adopting Transparency- conduct in doing business within the government agencies of West Java Province (Peraturan 9 Gubernur Jawa Barat Nomor 30 tahun 2014 tentang Pentunjuk Pelaksana Transparasi dalam Penyelanggaran Pemerintah Daerah)1 • Perwal 1340 tahun 2017 on Public Information Disclosure under Bandung-city jurisdiction (Peraturan Walikota Bandung tentang Pejabat Pengelola Informasi dan Dokumentasi) These regulations have provided information on the legal framework, principles and code of conduct, procedure, and institutional arrangement for grievance redressal and providing information data to the public and Stakeholder Identification and Analysis. Having said this, both West Java and Bandung-city government are familiar and have established a mechanism of grievance redress resolution which will be adopted for the project. Project will undertake capacity development measure and refinement of implementation of existing public information and GRM system. 2. Stakeholder Identification and Analysis The first step of designing stakeholder engagement plan is identifying who and in what ways individual or groups of people would be affected by the project activities. This section will lay out three categories of stakeholders (key government agencies, project affected persons, vulnerable groups and other interested parties) and what are criteria of individuals or groups reside in each category. 2.1 Key government agencies Government agencies both at the city of Bandung and districts in West Java, which may be relevant for the project in anyways must be included in this table. Government agencies in this section refers to any agency or working unit (Organisasi Perangkat Daerah/ OPD, or previously known as Satuan Kerja Pengakat Daerah/SKPD such as dinas) at the city or provincial level which are crucial for subnational level coordination function, especially in terms of land acquisition, labor management procedure, and grievance redress mechanism. TABLE 1. RELEVANT GOVERNMENTS AGENCIES No Government 1 National level Key ministries and agencies, including MoT, BAPPENAS, PU and KLHK (Kementerian dan Lembaga/ K/L) MoT Land Transportation Regional 2 2 Provincial level Provincial Working Group/ Satuan Kerja (Satker) Bappeda Provinsi Jawa Barat Sekda Provinsi Jawa Barat Dishub Provinsi Jawa Barat PU Provinsi Jawa Barat Dinas Lingkungan Hidup Jawa Barat POLDA Jawa Barat 1 https://ppid.jabarprov.go.id/download/kategori/58-Dasar-Hukum 10 No Government 3 City level Key agencies will be part of the Satuan Kerja (Satker) at provincial level. The Satker will be the PIU for Component 2. For overall coordination – Bappeda, Sekda and Dishub Kota Bandung For land acquisition related issue – Road office, Dinas Pertanahan ATR/BPN For communication with public in coordination with Dinas Kominfo For technical in field in coordination with the Police Office and Satpol PP (and to avoid unnecessary physical contacts with PAPs) Dishub of Bandung Barat district, Cimahi district, Sumedang district Bappeda of Bandung Barat district, Cimahi district, Sumedang district 2.2 Project Affected Persons Project affected persons include persons impacted by involuntary resettlement2, for instances where project activities cause loss of assets and disruptions of livelihoods and other economic activities. This group is one of the key stakeholders that needs to be engaged genuinely and managed to enable a successful project implementation. Several identified Project Affected Persons are: 1. Ones that potentially have to be relocated once bus depot location is confirmed, including formal land users and informal land users. 2. Whose livelihoods will be disrupted due to Project activities and Project outcome, such as public transport operators (angkot drivers, metromini drivers, and night market vendors in Pasar Tumpah Ciroyom and Pasar Tumpah Andir/ Kosambi) and street vendors along the roads where construction are deemed to occur (Djuanda street, Ahmad Yani street, etc). 3. Road users, who will be affected during and post-construction, for instance increase in traffic jam due to construction activities in the main roads of Bandung. During BRT operation, private vehicles will have to share the space/ lanes in the main roads where BRT is operating, which may increase duration of road travel. Several risks identified to engage PAPs are including lack of meaningful consultation and lack of adequate and genuine offer/incentives to PAPs. Failure to effectively engage PAPs may lead to protests/ rejection/ public unfavourable opinions towards the Project. 2.3 Vulnerable groups Vulnerable groups refer to those who may be more likely to be adversely affected by the project impacts and/ or more limited than others in their ability to take advantage of a project’s benefits. Such an individual/ group is also more likely to be excluded from/ unable to participate fully in the mainstream consultation process and as such may require specific measures and/ or assistance to do 2 When land acquisition in that specific place/ plot of area is inevitable for the project to be able to roll out. 11 so (see ESMF for more details). Several Project Affected Persons above are also identified as vulnerable groups, including public transport operators, night market-sellers, and street vendors. Identification of the vulnerable stakeholders takes into account considerations of age, including the elderly and minors, and including in circumstances where they may be separated from their family, the community or other individuals upon whom they depend, resources and project benefits, particularly in the case of those who may be disadvantaged or vulnerable. Communters who are using or will be using public transport in greater Medan region and have criteria of social vulnerability is also considered as vulnerable groups. According to UU No. 8 of 2016 on People with Disability/ UU Penyandang Disabilitas, people with disability have the rights to be included in development plan. Ministry of Social Affairs organises a database of organisations working on and with people with disabilities: https://intelresos.kemensos.go.id/new/?module=Mitra+Lks&view=pd On the similar tone, UU No. 6 of 2014 on Village, suggests that inclusion of all community members, including women, must be prioritised in development efforts. This Law was supported by other Ministerial Regulations, including Presidential Regulations on Gender Mainstreaming; Minister for Child Protection and Women Empowerment of 2015 on Gender Mainstreaming’ and Ministry of Transportation on gender mainstreaming and promotion of adopting gender disaggregated data in transportation area.3 Project affected persons include are persons impacted by involuntary resettlement4, for instances where project activities cause loss of assets and disruptions of livelihoods and other economic activities; those who might experience other types of disruption or exclusion from project benefits such as angkot drivers, (formal land users) vendors/sellers in the night market Ciroyom and in the night market Kosambi, and (informal) street vendors. Some of these groups may also be vulnerable as they are likely to be adversely affected by the project impacts and/ or more limited than others in their ability to take advantage of a project’s benefits. Such an individual/ group is also more likely to be excluded from/ unable to participate fully in the mainstream consultation process and as such may require specific measures and/ or assistance to do so. TABLE 2: VULNERABLE GROUPS (SOME OVERLAPPED WITH PAPS) No Stakeholders Potential engagement challenges Groups’ representatives 1. This group of PAPs is Rejection towards consultation- ORGANDA is an association of typically from low- proposal from public transport public transport operators (usually income households, operators – when they see the Project also the vehicle owners) at and thus income will likely to affect them negatively, national level, which has branches disruption/reduction there may be challenges to have them in almost every city in Indonesia, or loss associated with consulted at the first place. including ORGANDA Bandung and the Project will make ORGANDA West Java. However, 4 When land acquisition in that specific place/ plot of area is inevitable for the project to be able to roll out. 12 them even more Public transport operators are varied in there also several semi-formal vulnerable. PAPs- nature, for instance drivers-and owner public transport operators’ groups, potential loss or of the car, only driver (pay rent to the which should be identified further reduction of income car owner), or temporary drivers (‘supir and be engaged by subnational such as public tembak’). There is a risk of exclusion of governments. transport operators ‘the less visible’ transport operators, such angkot drivers, such as the temporary drivers, in metromini drivers, etc consultation processes. that affected by the output of the project Due to the ‘sporadic’ nature of working (new route of mass hours of public transport drivers (and transit) or during the macro trend of informality of work construction phase I.e., having multiple precarious jobs), there is no guarantee that even when they are invited to consultation meeting/forum, they will/can attend it. Lack of meaningful consultation may lead to protests/ rejection towards the Project. 2. Micro vendors/ sellers Lack of meaningful consultation may For the night market sellers (legal of night markets lead to protests/ rejection towards the land-users) in Ciroyom and (vendor pasar tumpah Project. Kosambi, there are semi formal in Ciroyom market, Risk of exclusion of micro-sellers/ micro- groups consist of all street sellers Andir market and business owners, which are people from in the market (market shops- Kosambil market) low-income households and women association/ Asosiasi Pedagang Informal micro sellers from low-income households, during Pasar Tumpah Pasar Ciroyom and in the night market(s) consultation processes. Asosiasi Pedangan Pasar Tumpah Kosambi). 3. Marginalised groups- Women, women from low-income Several associations/ NGOs commuters include households, pregnant women, and representing people with persons with people with disabilities tend to be more disabilities in Bandung include: disabilities who are vulnerable in many respects, including Perhimpunan Penyandang frequent users of or as commuters or future-commuters. Disabilitas Indonesia (PPDI) Kota will be using public Lack of understanding or political Bandung transport in and commitment will impede engagement around the city of efforts. For instances, the risk of Persatuan Tuna Netra Indonesia Bandung. inadequate budget allocated for (Pertuni) Kota Bandung engagement activities; or risk of tokenistic consultation (to check the list Himpunan Wanita Penyandang of SEP requirement). Disabilitas (HWDI) Kota Bandung Risk of exclusion of the most Perkumpulan Tuna Netra Kristen marginalised individuals among Indonesia marginalised groups, for instance the “invisible” people with disability, which Ikatan Tuna Netra Muslim was not part of association or advocacy Indonesia Kota Bandung groups. Lack of information/ knowledge and skillsets on how to engage them through different modalities that are appropriate for specific vulnerable groups. 13 4. Elderly Similar to above (please refer to Associations of elderly in Bandung: marginalised groups) Persatuan Wredatama Republik Indonesia of Bandung Lembaga Lanjut Usia Indonesia based in Bandung 3.3 Other interested parties, including private sector, academic, and CSOs TABLE 3. IDENTIFICATION OF INTERESTED PARTIES No Other interested parties 1. Non-Government Forum Warga Peduli Lingkungan (FWPL) Bandung Organizations (NGOs) and Civil Bandung Tree Society Academics, including academics from local universities such as Institut Teknologi Bandung and Universitas Padjajaran. Academics with background expertise in urban development, urban mobility, gender-sensitive and inclusive public transport, green- transport system are more likely to be interested with the project. 2. Private sector Private transport drivers (Gojek and Grab drivers) Tourism (service providers, restaurants/ cafe owners) and Business owners along Pemuda and Ahmad Yani and other roads along the BRT routes. Private owners of service facilities such as hospitals, schools etc. 3. Media Mass media 3.4 Stakeholder analysis Based on the World Bank framework for conducting stakeholder analysis, we mapped each group interests on and influence over the project as follows: PMU Bappenas Relevant agencies at city/district-level ORGANDA (public transport operators, usually vehicle’ owners) Influence Public transport operators; NGOs/CSOs angkot drivers sellers in night market General public of Bandung Project workers – Micro business owners contractors Project workers – along construction consultants and office roads staffs Frequent commuters Project workers – Road users construction workers Interest 14 This analysis informs us that several groups have large interests on the project but limited influence on the project decision making, and thus specific and extra measures ought to be pursued to reach them. They are including: project affected persons (potentially must be relocated due to the plan of bus depo which intersect/ on the night marker area near the Plaza), public transport operators/ association of angkot drivers, and other micro businesses owners who are more likely negatively affected due to construction and new route (during operation – their area become less people transiting for bus) and potentially other sub-groups within them that only can be identified by conducting field observation. If relocation due to land acquisition is unavoidable, extra measures should be taken for ensuring a peaceful land-use transition. TEXT BOX 2 KEY STAKEHOLDERS IN BANDUNG METROPOLITAN KEY NOTE Public transport operators and micro business owners/ sellers in the night market are crucial stakeholders at subnational level that needs to be engaged at early stage of project preparation . For public transport operators, both during the construction stage, and later, operational stage of Bus Rapid Transit will more likely to reduce their income from reduction of passengers and an increase of production cost (less road lanes for public transports and more traffic, which may cause more fuel costs). Meanwhile for sellers at the night marker(s), if the bus depo was confirmed to be located in the night market area, relocation might be needed – and to think where and how to relocate this night market. (For instance, the existing proposal is to reduce the night market opening-hours to avoid conflicting with the construction work and/or operational BRT hours. However, this idea has not been discussed yet with the PAPs). Once the depo (bus pool) has been confirmed, we will know whether there would be relocation or not. Also, once the route and number of corridors are confirmed, we will be able to estimate numbers of micro sellers who will be affected by construction and presence of BRT. At this stage, this information has not available yet. As an important note, this analysis may change as the project develops and thus this should be updated at least to be revisited annually. 3. Stakeholder Engagement Program 3.1 Previous Consultations and Engagement Engagement with broad stakeholders including public transport operators/ angkot drivers, public transport association (ORGANDA), bus depot staffs, and street/ market vendors was conducted by DGLT MoT, provincial-level Transport agency, and city-level Transport agency in the Week 2nd of August in Bandung. Governments officials and consultants have had on-site discussions and interviews with approximately 15 people in several areas/ target streets and potential bus depot location (and in total 30 people including local- and field- government staffs). Based on these initial engagements, both public transport operators/ angkot drivers, Ciroyom market vendors, and street vendors were worried of losing their means of livelihoods, which will affect their income during construction and operation of the BRT. They are also concerned on availability and accessibility of 15 grievance redress channels if they want to complain or negotiate on the compensation/agreement. These main concerns have been captured and incorporated in the ESMF and the SEPs at city level. Formal public consultation at local level will be conducted during first year of Project implementation. PIUs will be responsible to lead and conduct consultations at local levels. It is crucial to note that implementation of SEP at city level is subject to adjustment according to Covid-19 and general public health situation and concerns. Hence, there may be some limitations in delivering/facilitating consultations as consequence of limited social mobility policy of national or local governments. In responding to this uncertainty (especially related to Covid-19 situation), PIUs and contractors should adjust modalities and platforms for engaging stakeholders as necessary, while ensuring to meet the engagement objectives. TABLE 4 SUMMARY OF ENGAGEMENT ACTIVITIES TO OCTOBER 2021 Project area Consultation event and Topics of Date Note who participated discussions/ outputs National level Environmental and Social Institutional October 2021 Data was used to Management discussion – arrangement and develop ESMF and institutional arrangement GRM SEP Medan for E&S implementation, metropolitan key concerns for E&S, and grievance redress mechanisms at subnational level Participants: The Ministry of Transport, The Transport agency of West Java Province, Transport agency of Bandung city, Transport agency of West Bandung district, Transport agency of Cimahi, and Transport agency of Sumedang district, and the Mayor Office-Public Relations unit of Bandung city. Greater Regular meetings where Urban Mobility Plan, Jan to Dec Notes of the Bandung held between the local Design plan, 2020 meeting Region consultant team and Dishub 16 Project area Consultation event and Topics of Date Note who participated discussions/ outputs On-site interviews with PAPs concerns August 2021 Insights were potential Project Affected related to the incorporated into Persons (PAPs) with project Project design, approximately 12 ESMF, and SEP individuals, including public transport operators (angkot drivers) and public transport operator association (ORGANDA), street vendors, night- market sellers (pedangan pasar tumpah). Weekly virtual meeting Urban Mobility plan March 2020 – Urban mobility plan with provincial transport for Bandung Jan 2021 report agency Metropolitan Area Finalisation of Urban October 2020 Urban Mobility plan Mobility Plan draft report Participants: The National Development Planning Agency, Ministry of Transport through DG Land Transport, West Java Development Planning Agency, West Java Transport Agency, and the World Bank. Discussion of initial FS for BRT Bandung Jan 2021 Feedback from city findings of the Feasibility government of Study with city Bandung and West government and Java government provincial government were incorporated into the Feasibility Participants: Study report West Java Development Planning Agency, West Java Transport Agency, Bandung city Development Planning Agency and Bandung city Transport Agency. Presentation of feasibility FS report Feb/March Feedback from city study report (conducted 2021 government, by GIZ) to city and district academics, governments, commuters, and 17 Project area Consultation event and Topics of Date Note who participated discussions/ outputs commuters, academics, NGOs were used to and NGOs in Bandung. fianlise FS and considered in the design of the project Gender and Social GESI Report March 2021 If there is any data Inclusion assessment in on how many regards to the Sustainable participants Urban Mobility Plan at disaggregated by provincial level in gender Bandung (GESI) Participants: West Java Transport agency and Bandung city Transport agency. Public consultation for Project design at 13 December Concerns and inputs the Project design and subnational level 2021 from participants/ ESMF draft and ESMF key stakeholders at subnational level were used to refine (please find the report preliminary social on the Annex) assessment, ESMF, and SEPs at city levels (i.e. for planning follow up consultation on specific topic as per each groups’ concern/ aspiration). 3.2 Public Information Disclosure Stakeholder Engagement Program will be designed and run under these principles, namely clear communication, accurate and timely; accessible and inclusive; transparent and measurable. Detailed Key principles for stakeholder engagement can be found in Stakeholder Engagement Framework (SEF) document on the Section 4 Stakeholder Engagement Program. While the details overall methods of engagement of the project could be found in the same section in SEF document. In this section, we will lay out the action plan and tactical program that will be undertaken in Bandung area following Component 2 subproject of extension of bus rapid transit in greater Bandung region. There are several means to disclose public information along the project cycle. These methods would be designed following several considerations 1) what appropriate for the target groups, 2) the situation in the field and 3) what type of information needs be disclosed. Following that, several anticipated form of information disclosure are such follows: 18 Type of information: Update of the project progress and receive complaints • Regular coordination meetings with relevant government agencies – subnational task force of Bandung will lead the coordination meeting which includes all relevant agencies at provincial, and district/municipality governments • Relevant information, poster or post on government website and social media accounts. For instance, informing the public via official Instagram, Facebook, and Twitter account that “there will be construction activities in X street in West Bandung from X day to X day during working hours – please avoid this road whenever possible and be careful”. We will add one landing page on Dishub Jabar and Dishub Bandung website to provide information about the project. We will put all relevant documents, such as project documents/ PowerPoint slides, summary of project activities, and ESMF on this landing page. Posters/ visual materials and information board – posters and visual materials can be put on the communities’ centres or public spaces need the construction sites (i.e. bus stop or shopping centres near the construction site, etc) • Dishub Jawa Barat website: http://dishub.jabarprov.go.id/ • Dishub Bandung Website: https://dishub.bandung.go.id/ • Through social media o Instagram: dishubjabar and dishubkotabandung o Twitter: dishub_kotabdg and @dishub_jabar and o Facebook: dishubkotabandung (to also include Dishub JABAR) • email address: dishub@bandung.go.id • Office address: o DISHUB JABAR: Jl. Sukabumi No.1, Kacapiring, Kec. Batununggal, Kota Bandung, Jawa Barat 40271 o DISHUB BANDUNG: Jl. Pendamping SOR GBLA, Rancabolang, Gedebage, Kota Bandung, Jawa Barat • Public information dissemination and disclosure through village chiefs and/or community leaders – the city of Bandung government, with assistance of sub-district chief, will conduct meeting or forum with representatives of communities that are affected by constructions to update and receive complaints related to the project activities Type of information: Feedback and complaints When the project construction commences, the city of Bandung government will conduct electronic/ survey to understand commuters and project affected persons’ concerns and aspirations (i.e., beneficiary-satisfaction check). Also, Grievances channels (via social media, letter, visit to office, LAPOR!) will be opened throughout the project cycle. Several other means of disseminating information area sharing of project briefs, regular updates, brochures, success stories over emails, mailing of hard copies, project website. Knowledge dissemination events are possibly conducted after the project is completed to enable experience- sharing with other four urban areas (Jakarta, Semarang, Surabaya and Makassar). 19 3.3 Public consultation plan Public consultations serve as one of the stakeholder engagement platforms for the project and generally take place for activities where stakeholders’ views are sought to enhance project technical design and implementation. Public consultation and 3.2 Public Information Disclosure are entangled and often inseparable. These consultations will likely take place in parallel with other engagement activities supported by the project, including community facilitation for planning and mobilization, day-to-day project stakeholder communication and monitoring, regular coordination meetings, ad- hoc consultations, and Grievance and Redress Mechanism (GRM) implementation. Hence, the following provides an initial sketch of the main consultations that are expected during the project preparation and implementation. 20 The public consultation plan will follow inclusive, participatory, and transparent principles, and is outlined in Table 5. public consultation plan. TABLE 5. PUBLIC CONSULTATION PLAN Project Stage Consultation Method Target Groups Timeframe Person in Charge topics Prior to Loan Overall project Public forum as part of the national-level All relevant agencies at Prior to loan effectiveness Project Effectiveness design and specific consultation; and complemented by city-level city level or during LARAP preparation Implementing Unit to infrastructure Focus Group Discussions (FGDs) with key (right after loan is effective) (Provincial working design and detailed government agencies group/ Satker), site-specific under the activities and supervision of locations national task force MoT Detailed site- • Field survey or field visit and impromptu Project Affected during LARAP finalisation PIU, under the specific interviews with local communities along the Persons – who more supervision of socioeconomic line of planned route/ construction site likely have to be national task force conditions of • Poster information to be put on community relocated MoT potential relocated centre and other community-strategic places PAPs (Mushola? Puskemas? If we get permission from the village chiefs and communities) • Summary of project design with communities- friendly language (and with visual aids) Environmental and Workshop and a series of small group meetings All relevant agencies at Prior to loan effectiveness PIU (Provincial Social Management city level working group/ Framework, Satker) including FGRMs Review of LARAP Coordination meeting, field investigation/ field All relevant agencies at Prior to loan effectiveness PIU (Provincial (or detailed assessment city level or during LARAP preparation working group/ identification of (right after loan is effective) Satker) under land needed for the supervision of PMU project implementation: size, location, etc) 21 Project Public consultation (this can be conducted in Key national and local Prior to loan effectiveness PIU consultation in several sessions if necessary) stakeholder general Project Infrastructural Public consultation, workshops All relevant local Early stage of project PIU implementatio design (ramp stakeholder implementation n access, etc) and Workshop with people with disability will (Year 1 and Year 2) and operational design consider appropriate platforms and modalities to follow up consultations/ (ticket price, FGDs or interviews enable meaningful consultation process. scheduling, etc) throughout the project cylce. Each consultation will lay out specific topic, for instance, disability-friendly bus station design, public service with disability- sensitivity, assistance for people with disability on the bus (on board service), etc. Project Public consultation (if the preliminary study Public transport Early stage of project PIU consultation with conducted by ITDP is ready, then to present it in operators, association implementation public transport this forum) to discuss options for integration plan and/or drivers association and/or and seek for ORGANDA feedback drivers and street vendors, such as with ORGANDA of ITDP: Institute for Transport and Development North Sumatera Policy and ORGANDA of Medan city, and ORGANDA of Deli Serdang, angkot drivers. 22 Consultation with To discuss the route plans and seek for their Angkot drivers Early stage of project PIU angkot drivers (in aspirations in details, and lay out options for implementation separate session restoring livelihoods/ mitigating severe with ORGANDA economic impacts Consultation with To lay out the detailed construction plan, Street vendors and Early stage of project PIU street vendors and how it may affect their businesses/ micro/small implementation, and and small livelihoods, and discuss options for businesses owners prior to construction business owners restoration of livelihoods (to mitigate severe along the route activities along the routes economic impacts) for livelihood restoration plan/ options Public consultation Public consultation with night market sellers/ Association and/or Early stage of project PIU with night market micro business owners that will be affected by sellers in the night implementation or once the sellers/ association the construction and operation of BRT if the market bus pool location is of the night market depo/bus pool location around their area. confirmed To lay out the detailed construction plan, and how it may affect their businesses/ livelihoods, and discuss options for restoration of livelihoods (to mitigate severe economic impacts) Development/finali Coordination meeting, community meetings All relevant agencies at Early stage of project PIU under the sation of LARAP city level implementation supervision of PMU 23 Land due diligence Workshops and field investigation Land Agency, sub- Prior to construction PIU with assistance national government (following proposal on from community agencies, NGOs/CSOs, locations as in LARAP) facilitators (under community the project) representatives LARAP intragovernmental coordination meeting, Key government PIUs with implementation agencies assistance from community meetings local facilitators Project Affected Persons (PAPs), Development of Workshops All relevant agencies at during first year of project PMU to lead manuals/technical city level implementation workshop with city guidelines i.e. task force as transport plan, participants financial management and procurement, reporting mechanism, etc at city level Socialisation/ Trainings/ workshops Relevant agency, for During first or second year PIU induction of the instance if the manual of project implementation, manuals or is for GRM, then all refreshment training can be technical guidelines related staffs handling conducted on the third and GRM (from the front fourth year desk to the office staff) will be invited to the meeting/ workshop. So does on SEA complaints on public transport, training should be conducted with relevant officers. 24 LARAP Community meeting Project Affected During the second or third PIU Implementation - Persons – who more year of implementation – revisit likely have to be how has it been, was there relocated any complaints on the land acquisition process Updates on project Coordination meeting, workshops, through Relevant sub-national Periodic (during project PIU Provincial West status websites and others as stated in 3.2 Public government agencies, implementation) Java government in Information Disclosure PMU, community coordination with representatives, city level PIU NGOs/CSOs Project/sub- Project completion, Workshops and FGDs Central government Periodic inspection PMU project monitoring and partners, sub-national completion evaluation government agencies, community representatives, NGOs/CSOs 25 3.4 Activities to incorporate views of vulnerable groups Below is the plan for increasing participation of vulnerable groups: • All community consultation sessions must invite and consider time and venue that increase the chance for these groups to participate in the session. They are including women, men, PWDs, people with limited mobility, socioeconomically disadvantaged, elderly, and students • Consult with persons with disabilities (PWDs) to garner feedback that can inform alignment and access consideration to improve mobility. This should be made explicit in the monitoring and reporting form: how many people with disabilities consulted, what feedback received, and other relevant information. • Consultation with people with disabilities will consider appropriate platforms and modalities to ensure meaningful consultation. For instance, it will be conducted in a safe environment, with adequate facilitator/ sign language interpreter, in a small group, and with other support needed. • In the monitoring and reporting form, task force at city level must include data on participants disaggregated by gender, for infrastructure designs of the bus stops, bus and train stations, at least: • 30% women’s participation • 20% elderly (male and female) • 10% people with disabilities (male and female) • In the monitoring and reporting form, task force at city level must include data on participants disaggregated by gender, economic profile (at least explaining that X persons are identified as Keluarga Penerima Manfaat Bantuan Sosial Pemerintah as proxy for the lowest quantile), disability status and other relevant information. This inclusion should be conducted for consultation of the operational systems design (e.g., affordability, security, peak and off-peak scheduling, intermodal links, and use of public space for vendors). Minimum of attendance of vulnerable groups is as follow: • 30% women’s participation • 20% economically disadvantaged group (lowest wealth quintile, this can be approached by inviting households that received bantuan sosial) • 10% people with disabilities (male and female) • 10% vendors (male and female) • 10% students (male and female) Please find the forms for reporting of meetings/ consultations in Annex 1- Documentation Template for Public Consultations/ Community meetings. 4. Grievance Redress Mechanism This section lays out Grievance Redress Mechanism; the procedure and flow; GRM Channels; and institutional arrangement for implementing, overseeing and reporting GRM activities. 4.1 GRM Channels We will use several channels for capturing grievances from Project Affected Parties and other stakeholders. To increase accessibility and ensure that communities have options for raising their grievances, we will have several channels to capture complaints as follows: 26 GRM Channels for communities: • Lapor! • Directly to local facilitator (on land acquisition and/or potential relocation issue) • Directly to site coordinator (on construction issue and/or around construction site) • Social media: • Phone: JABAR: 022-7207257 - 7272258 • Email: dishub@bandung.go.id and dishub@jabarprov.go.id • Visit to Dishub office BANDUNG: Jl. Pendamping SOR GBLA, Rancabolang, Gedebage, Kota Bandung, Jawa Barat and JAWA BARAT: Jl. Sukabumi No.1, Kacapiring, Kec. Batununggal, Kota Bandung, Jawa Barat 40271 Detailed Information on LAPOR! (an official platform for capturing grievances in Indonesian- government bodies): Level Available GRM West Official website of the Provincial Government. The website put the link to Lapor!, a national-wide Java GRM platform. ‘Contact Us’ is provided to inform the public how to reach them (via address, email, Province phone, fax of the Communication and Information Agency/ Dinas Kominfo, completed with a location map). Moreover, short cut icons for their social media, namely Facebook, Twitter, Instagram, Google+, and YouTube also available on the website5. Official website of the Provincial Dishub. The website put the link to Lapor!, a national-wide GRM platform. ‘Contact Us’ is provided to inform the public how to reach them (via address, email, phone, fax, completed with a location map). Moreover, short cut icons for their social media, namely Twitter, Instagram, and Youtube also available on the website 6. Dishub also provides the procedures and steps for getting information, and also how to send objections to the refusal of public information requests7. City of Official website of the City Government. The website put the link to Lapor! and their twitter for Bandung receiving the citizens’ grievances8. 4.2 GRM Procedure and Organisational Arrangement This section discusses the Grievance Redress Mechanism procedure and its institutional arrangement. Human Resources Manager/ Manager/ Grievance Officer is expected to become mediator in settling grievance or disputes, so that all issues encountered on site can be resolved immediately. In other words, settlement of issues is not delayed for too long, which can make them more complex and widen the scope. In general, the stages of GRM must involve the following: Grievance Report • Those who file complaints can be members of the community, people, a group of people, or institutions; 5 https://jabarprov.go.id/ - popup 6 http://www.dishub.jabarprov.go.id/ 7 http://dishub.jabarprov.go.id/content/view/589.html 8 https://bandung.go.id/ 27 • Complainants are those who have interest based on legal object entity of the complainants that can be proven with valid permit documents; Unless complainant request for confidentiality which will be respected by the Project and confidentiality of identities will be maintained. Provide options for confidentiality in complaining is a way to protect complainant’s (Sense of) safety and rights to complain. Thus, Project will respect one’s choice and protect confidentiality (and keep the anonymous identity). • When complainant agree to disclose one’s identity, the complainants complete Grievance Form (see Annex 2) that contains information about complainant’s identity and description of the grievance; • The complainants must list their identity, address, phone number that can be contacted to clarify their identity and communication, as well as correspondences regarding the handling of the complaints. Anonymous complaints (under Confidentiality) may be registered through the same mechanism, however follow up responses will be determined on a case by case basis; and • Grievance can be filed directly to the PIU or by completing grievance form available at Dishub office or on the project website/ communication portal. Grievance Documentation and Administration • Every complaint must be documented and filed in the database. At this stage, a registration number will be assigned to each filed complaint. The PIU will issue complaint receipt for each complainant; and • The complaint’s progress status can be monitored with the registration number. The process must be transparent, and the complainants must be well informed about it. Grievance Material Verification and Validation • Complaints will go through preliminary verification to determine whether complainants are eligible to file complaint and it is done through verification of complainant’s identity and other required documents; and • Further verification is conducted to determine if the material can be handled by PIU. If not, the decision and reasons must be submitted in writing to the complainants. Verification and validation must be conducted immediately, not more than 14 days after complaints are received. Grievance Handling • PIU can consult the provincial stakeholder to get inputs in handling grievance. If required, site investigation can be conducted to get further data and information about the filed complaint. The handling process must be done within 60 days since the complaints are received; and • All process must be documented well. Results of the handling and recommendations will be reported to the complainants. If a complaint is solved, a report/ record is filed in the database, and collated through regular monitoring. However, if a complaint has not been solved, further handling will be done by national level PMU. Grievance Redress Mechanism for workers in explained in Labor Management Procedure. 28 Figure 2 below shows the general overview of the community grievance tracking and resolution process which is outlined in more detail in the following section. FIGURE 1 GRM MANAGEMENT CYCLE Complainant 7. Feedback 1. Receive and Register 6. Track and Monitor 2. Screen for Eligibility 5. Select Grievance 3. Assess and Resolution Approach Assign 4. Formulate Respones The following worker grievance resolution hierarchy will be followed in cases where a worker grievance is raised. This means, whenever possible, grievances will be resolved at the lower-scale prior to escalating to the upper-level. It provides stages to help address the potential complexity and to enable the correct level of management to be involved. It is aimed at addressing concerns promptly, using and understandable and transparent process that provides timely feedback to those concerned, without any redistribution. TABLE 6. GRM ORGANISATIONAL ARRANGEMENT Who will: Anticipated Note duration Receive and register: Within 3 working In principle, if complaints can Local facilitator/ project site manager/ days be handled on site, to be social or environmental consultant/ resolved on site (by local Pejabat Pengelola Informasi dan facilitator/ konsultan sosial/ Dokumentasi/PPID Kota Bandung or GRM officer/ project site DISHUB (depends on from which channels manager or contractor). grievance received) When it is not possible, Screen eligibility: Within 3 working receiver/ project site manager days 29 Who will: Anticipated Note duration Local facilitator/ project site manager/ should pass it to relevant unit PPID/ Dishub (facilitated by Dishub) Assess and assigning to relevant unit: Max 7 working Please refer to Table 8 below. Local facilitator/ project site manager/ days after PPID/ Dishub complaint verified Formula responses: Max 10 working Project leader in consultation with relevant days after the unit (i.e. if the grievance is related with complaint verified traffic flow, then project leader to work with LMP and site coordinator to response) Select grievance resolution approach: Project leader in consultation with relevant unit Track and monitor: Social consultant Providing response: Max 15 working Local facilitator/ project site manager/ days after the social consultant complaint verified Follow of if there is an escalation of If response towards grievance grievances: Satker/ PIU was deemed inadequate by complainers, grievance can be escalated to higher level Relevant unit as suggested above can be seen in Table 8 below. TABLE 7 PROPOSED MEMBER OF GRIEVANCE COMMITTEE AT SUBNATIONAL LEVEL The Project Proponent / Position within the Role Project Proponent Head of Dinas Lingkungan Hidup Part of Grievance Committee Head of Transport Agency Part of Grievance Committee Head of Waste Management and Cleanliness Section Part of Grievance Committee Head of Environmental Compliance Sub-section Part of Grievance Committee Head of Environmental Enforcement Sub-section GRU Database Administrator Head of Waste Management Sub-section Part of Grievance Committee Head of UPTD GRU Field Team/Officer (Grievance Contact) Below is the protocol and its institutional arrangement for processing grievance redress mechanism, from receiving/ capturing complaints, verifying, assigning to responding (or escalating to Satker/PIU or PMU) and documenting. 30 FIGURE 2 ORGANISATIONAL ARRANGEMENT FOR GRM Level Coordination and Reporting Project Steering Commitee Project Committee National/ MoT Project Social Specialist GRM National Coordinator (DGLT) Complaints from stakeholders at national level PIUs Satker (West Java and city/district level agencies) Dishub to assign to relevant agency or escalate to Satker Konsultan supervisi/ social & enviro consultants/ local facilitator/ GRM officer (to receive, verify, assign/respond) Via LAPOR! Or other channels Complaints from communities, including but not limited to public transport operators, sellers in night market, micro businesses owners, broader public Reporting. As per ESMF (please refer to ESMF IMTSP), PIU must report GRM operation in annual basis (12 months period) to PMU. The template of report can be seen in ESMF IMTSP/ in Annex X. This report includes information on types of grievances, overall time takes to resolve grievances, whether there are unresolved/ escalated grievance, and etc. Financing. Grievance Redress Mechanism implementation and related capacity developement will be financed through fund sources from Component 1 and Component 2, and several activities that attached the work of contractors would be covered by contractors budget (such as consultations during development of DEDs, final LARAP, etc.). 5. Institutional arrangements In this section, we will discuss institutional arrangement for Stakeholder Engagement Plan and its financing plan. 31 5.1 Institutional arrangement Institutional arrangement for SEP is following the general E&S institutional arrangement. FIGURE 3 INSTITUTIONAL ARRANGEMENT FOR SEP IMPLEMENTATION National Project Steering Committee National PMU – DGLT National level MoT PIU – Satker at Provincial Subnational level level comprises relevant Key actor for implementing and agencies from provincial, overseeing subnational SEP, and reporting city and districts levels to NPMU Other agencies at city level/ Third Party/ Local facilitator/ and Contractors (working in the field) TEXT BOX 3. ESTABLISHMENT OF SATKER/ PIU AT PROVINCIAL LEVEL - KEY NOTE Key Note: PIU at provincial level, henceforth called ‘Satuan Kerja/ Satker’ consist of all relevant agencies at provincial, city and district levels. This should be legalised through Surat Keputusan Gubernur, which is substantiated by the Memorandum of Understanding (MoU)/ Nota Perjanjian between DGLT and subnational governments (provincial and city/ district level agencies). The head of PIU ought to be joint-Bappeda-Sekda and Dishub government Province of West Java (to be confirmed once all settled). 32 5.2 Financing Plan Project Implementation Unit (PIU), the city of Bandung task force, will be responsible for the day-to- day implementation activities of this SEP. A preliminary assessment of the financing needs is being undertaken, with the main elements listed below. TABLE 8. ESTIMATE FINANCING NEEDS Expenditure Items Est. Amount Source of funding Recruitment of environmental and social specialists, including community IDR 6 billion Component 1 engagement specialist, throghout the project implementation. (approximation IDR 1.2 billion per year) Public consultations, with all key stakheolders, at the provincial and city levels IDR 1.5 billion Component 2 ((may be delivered in hybrid mode due to the uncertainty of public health condition induced by Covid-19 Omicron variant). Annually to report progress, and update concerns/ feedback for the ongoing project operation. Stakeholder engagement with vulnerable groups at subnational levels IDR 1 billion (in separate sessions) throughout the project cycle, such as with people with disabilities, the elderly, pregnant women, and schoolchildren. Community facilitators (two persons) IDR 960 million (approximation IDR 480 million for 1 year) Community facilitators will be needed during prepration of construction and by the last year of projec implementation, to lead consultation with angkot drivers, street vendors, or market vendors that will be affected by the construction and the BRT operation when it is ready. Capacity building on community engagement for sub-national governments IDR 1 billion (may be delivered in hybrid mode due to the uncertainty of public health condition induced by Covid-19 Omicron variant) Stakeholder engagement and community awareness materials and campaign IDR 150 million (for year 1) Advertisement of the BRT project, via radio and local newspaper, IDR 2 billion several times (for instance, at the beginning, in the middle and at the end to promote the BRT) for the full cycle of the project GRM operationalization/ development of modules or SOP and trainings for IDR 650 million Component 1 Year 1 of project implementation (including hiring additional professional GRM trainers for assisting social specialist) GRM operationalization: Grievance Log/ database (IT based service) IDR 750 million throughout the project cycle Recruitment for Gender specialist for Sexual Exploitation and Abuse (SEA); city- IDR 600 million level mitigation measures and response/referral mechanisms Monitoring and Evaluation, and Reporting consultants (periodically as IDR 1.5 billion per engagement plan) 33 Expenditure Items Est. Amount Source of funding Sexual Exploitation and Abuse (SEA) complaints’ response mechanism TBD GRM implementation in and around construction site environment TBD Selected contractors’ budget Rough budget estimation IDR 16.1 billion Note: This is rough approximation of SEP implementation budget. The actual budget estimation for will be detailed further once the details action plan is confirmed at subnational level. The annual working plan includes detailed activities’ plan and budget-estimation for the following year (so annual working plan for 2023 will be developed and submitted to PMU in 2022). We, the Government of West Java, have to follow this budgeting cycle. 6. Monitoring & Evaluation and Reporting Mechanisms Monitoring and Evaluation will be conducted in regular basis to capture the progress, challenges, concerns and feedback from all stakeholders, including project affected persons, public transport operators and angkot drivers, sellers in the night market, and micro businesses that affected by project activities, variety of group commuters, and civil society organisations. While we proposed a rapid assessment, we also will have an annual M&E to capture any concerns as abovementioned. There are different ways to capture feedback, which can be seen as below 34 TABLE 9. MONITORING AND REPORTING PLAN Key elements Timeframe Methods Responsibilities Rapid feedback on consultation Periodic (during project preparation and Impromptu interview, observations, or mini PIUs with support from an processes: maintained throughout project survey. independent M&E consultant implementation) 1) Stakeholders’ access to project For instance, survey to 5-10% of the participants: information and consultations prepare a mini questionnaire to 10 participants of the meeting to fill in, if the meeting was 2) Acceptability and appropriateness of This also can be done right after consultation attended by 100 people. Questionnaire should consultation and engagement or meeting with key stakeholders; and in later not be longer than 5 minutes to complete. approaches stage of the project implementation, through an impromptu visit to the bus stations (spot check). If situation allows, M&E support can interview on 3) Accessibility and readability of public the spot several participants to gather feedback information dissemination materials on the appropriateness, clarity and other aspects of good communication practice during the consultation processes. For the annual M&E, the design should be clearly defined, including number of participants, inclusion of vulnerable groups, and methods of data collection. Community facilitators’ engagement Periodic (during project implementation) Interviews, observations, survey, score-card as PIUs with support from an with target beneficiaries relevant independent M&E consultant Public awareness of and satisfaction on Periodic (during project implementation) Spot checks, interviews, observations PIUs with support from a FGRM channels and their reliability communication specialist 35 If complainers file a complaint, the form may ask whether she/he/them is willing to be interviewed to improve GRM processes. Tones in social media and broader Periodic (during project implementation) Social media monitoring, interviews, PIUs with support from a public perceptions (including observations communication specialist NGOs/CSOs) Rate of grievances and complaints Periodic (during project implementation) Desk review, interviews, survey PIUs with support from an (reported and unreported) independent M&E consultant Workers’ protection (particularly Annually Ask contractors to submit a statement of PIUs with support of OHS construction workers on decent fulfilment of duty, and impromptu visit to site specialist and social specialist/ working conditions, for instances, if consultant they get paid on time and within the agreed amount by the contractors, if there is decent toilet and handwashing station) 36 ANNEXES Annex 1- Documentation Template for Public Consultations/ Community meetings Event : Date and time : Location/ Venue : Lead organiser : Number of : participants Women: Men: Peoples with Other disability: participants identified as vulnerable groups: Participants’ list : (for instances, from task force, communities in X village in Y subdistrict in West Bandung, association of angkot drivers Z, etc) Activity and note Documentations/ photos* Annexes (invitation letter, Q&As note, and other documentation) Note: Photographers/ organiser of the meeting must obtain participants consent before taking photograph. Whenever possible, to avoid taking a close-up photograph, particularly children, people with disability, and elderly. Thus, the strategy is usually taking the whole-room perspective. 37 Annex 2- Grievance Form COMPLAINT FORM Registration Number (will be filled by the grievance’s staff) Date of Complaint Reporter’s Name (not required, may be left blank) Cellular Phone Number Email Identity Number Request for Confidentiality  Yes  No Complaint Description Annex 38 FORMULIR PENGADUAN/ KELUHAN Nomor Registrasi Keluhan (akan diisi oleh petugas) Tanggal Pelaporan Keluhan Nama Pelapor (tidak harus diisi, dapat dikosongkan) Nomor Telpon/ HP Email/ Alamat Surat-Menyurat Nomor Identitas Permintaan untuk Merahasiakan  Ya  Tidak Laporan Deskripsi Keluhan (dapat dilengkapi dengan tanggal dan lokasi kejadian) Lampiran (data pendukung, dapat berupa dokumen, foto, dll.) 39 Annex 3- Outline for GRM Report (from Satker/ PIU to DGLT/ PMU) Grievance Redress Mechanism implementation’s annual report must include the following information: • Number of grievances received, proceed, resolved, and unresolved • What channels captured grievances (and which ones captured the most?) • How many days grievances was proceeded and then resolved? (Was is more than the anticipated processing days as per SOP?) • What are the common theme of grievances (typology of complaints) • What type of complaints that have to be escalated and/or unresolved as of reporting? • What are aspects that can be improved? Including if there are any specific resources needed to enable a more effective and efficient GRM implementation at subnational level • Lesson learnt Annex 4- Report of Public consultation in Bandung Prepared by: the Ministry of Transportation of the Republic of Indonesia, Directorate General of Land Transport. Date and time : Monday, 13 December 2021, 10.00 – 12.30 WIB Location : Pullman, Bandung Number of participants : (42 offline and 10 online participants) Women: Men: People with disability: - Participants are from: Transport Agency of Cimahi district, Development Planning Agency of Cimahi (Bappeda), Public Transport Regional Governing Body (Balai Transporasi Publik Daerah/BTPD Wilayah IX of West Java), Development Planning of Bandung City, Environmental Agency of Bandung City (DLH), West Bandung Transport Agency, Public Transport Operators of West Java and Bandung (ORGANDA DPC and DPP), the Land Transport Operator (a state-owned company, DAMRI), the Indonesian Railway Operator (a state-owned company, PT KAI), taxi driver, angkot drivers, Global Future Cities Program (GFCP). Hosts : DG Land Transport, Ministry of Transport Transport Agency of West Java Transport Agency of Bandung City Summary of key findings: • ORGANDA (public transport operators) of West Java Province concerns with their members businesses and welfare: What will happen with the angkots' owners and angkot drivers with these new proposed routes and "new" public transport arrangement in Bandung metropolitan? ORGANDA wishes to be engaged in the future. 40 • DAMRI (state-owned company for public land transport): what is the government plan to involve DAMRI in the project, and not to "kill its dying business"? • Cimahi district government and West Bandung district government wish to get involved on further meetings for discussing 1) impacts and technical routes, and 2) suggest to have the plan considered others' local government on-going/near future infrastructural projects on the roads, esp. on traffic management • Concern on the line of coordination among government agencies, both vertical and horizontal, and lack of consensus within the "local governments" (which are beyond transport agency). Despite having a legal agreement of roles and responsibilities, local agencies seem to have different understandings on what to contribute to the project. Also, to have a clear and accessible information for all related stakeholders. • Concerns on economic impact due to disturbance to livelihoods for angkot drivers, street vendors, and small business due to construction (and output of the project/ the BRT existence later on). Q&A sessions: Public Transport Operators Association (ORGANDA) of West Java (two times speaking from two different people): • We generally support the program, but we need to hear more about the detailed plan, and want to be involved for the integration plan development in the future. • We are concern about the future livelihoods of our members and angkot drivers i.e. economic impacts of BRT on angkot drivers. • We wish to see more tangible technical plan for integration of existing public transport system to the new BRT system, and to provide employment or business opportunities for operators and angkot drivers. City of Cimahi government: • We support the program as it’s aligned with the connectivity goal of Greater Bandung area • Please to look at the existing infrastructural plan in Cimahi, and work with that to avoid severe traffic jam, including developing and implementing road traffic management State-owned company for public transport (DAMRI): • We support BRT program in Bandung metropolitan. However, how to lessen the harm to our ‘dying’ businesses? • We wish the project design to include us as part of the service providers and/or operators • To include DAMRI in future project detailed plan consultation Transport Agency of West Bandung district: • To have a better line of coordination among government agencies involved in this project and to build the shared understanding on the expectation of roles and responsibilities of each party, both at local and national level, on this project • To have a more accessible information about the project • To develop a more detailed stakeholder engagement plan so all key stakeholders are included and no one felt left behind Bandung Development Planning Agency (Bappeda) • The affected micro businesses, such as street vendors along the proposed routes and wet market vendors in Pasar Andir and Pasar Ciroyom, are more likely to be concerned and interested with the mitigation plan for livelihood restoration • Please consider ways to compensate them economically/ financially so it would be easier for government to implement the project, and fairer for them Response from government: 41 We are developing plan for options of integration of existing public transport to BRT, in terms of routes and vehicles (armada). We have plan to include DAMRI in the system. We are still finalising the design plan, and we will inform you and seek for your feedback in the future. We have developed engagement plan with stakeholders, and please look forward to it. Closing remarks by Thanking for everyone’s feedback and time, government takes notes of all concerns and aspirations, and ask all key stakeholders attending the consultation to support the program implementation in Bandung metropolitan area. Photos and list of attendees: In person consultation 42 Due to regulation to limit number of people for indoor forum, several people participated in the forum and/or observed it via Zoom: 43 Photographs of list of attendees: 44 45 Stakeholder Engagement Plan (SEP) for Indonesia Mass Transit Support Project (IMTPSP) in Medan metropolitan area, North Sumatera Province Prepared by The Provincial Government of North Sumatera and the City Government of Medan as part of IMTSP pilot cities To be updated once city level plan finalised 1 October 2021 List of Acronyms Andalalin Analisis Dampak Lalu Lintas (Traffic Impact Assessment) Angkot Angkutan Kota (means ‘municipal transportation’ — usually in the form of minivans operated by private companies as common Indonesian public) Bappeda Badan Perencanaan Pembangunan Daerah (Regional Development Planning Agency) BAPPENAS Badan Perencanaan Pembangunan Nasional (National Development Planning Agency/ Ministry of National Development Planning) Bemo Minivans operated by private companies as common Indonesian public transportation modes BPS Indonesian Central Bureau of Statistics CBD Central Business District PMU Central Project Management Unit DAMRI Indonesian state-owned public transit bus company DEMU Diesel Electric Multiple Unit Dishub Dinas Perhubungan (Transportation Agency); could be at provincial/ city/ regency level DKI Daerah Khusus Ibukota (Special Capital Region) DLH Dinas Lingkungan Hidup (Environmental Agency) E&S Environment and Social EHSG Environmental, Health, and Safety Guidelines ESIA Environmental and Social Impact Assessment ESMF Environmental and Social Management Framework ESS Environmental and Social Standards FGD Focus Group Discussions FPIC Free, prior, and informed consent GESI Gender and social inclusion GOI Government of Indonesia GRM Grievance Redress Mechanism IMTPSP Indonesian Mass Transit Program Support Project IPF Investment Project Financing KLHK Ministry of Environment and Forestry KND National commission of disability LKPP National Public Procurement Agency LRT Light Rail Transit MoT Ministry of Transportation NGO Non-Governmental Organizations OHS Occupational Health and Safety OPD Organisasi Perangkat Daerah (Local Working Unit) ORGANDA Organisasi Angkutan Darat (Road Transport Organisation) PAP project affected party PCN Project Concept Note PIU Project Implementation Unit PMU Project Management Unit PPE Personal Protective Equipment PPID Pejabat Pengelola Informasi dan Dokumentasi/ Information and Grievance Redress Officer 2 PPP Public-Private Partnership PT INTI PT Industri Telekomunikasi Indonesia (Indonesian Communication Company) PT KAI PT Kereta Api Indonesia (Indonesian Railway Company) PU Dinas Pekerjaan Umum (Public Works Agency) PWD Persons with disabiities RKL-RPL Environmental Management Plan (RKL), Environmental Monitoring Plan (RPL) RPJMD Regional Mid-Term Development Plan (5-year plan) RPJMN National Mid-Term Development Plan (5-year plan) RPJPD Regional Long-term development plan (20-year plan) RPJPN National Long-term development plan (20-year plan) Sekda Sekretariat Daerah (Regional Secretariat — the third highest-ranking official after the head and the deputy of at Province/ City/ Regency) SEP Stakeholder Engagement Plan SKPD Satuan Kerja Perangkat Daerah/ Local working unit (previous name of OPD) SPP Declaration Letter of Environmental Management and Monitorin g ToR Terms of Reference UKL-UPL Environmental Management and Monitoring Efforts (for business/ activities that do not require AMDAL/ EIA) UU KIP Undang-Undang Keterbukaan Informasi Publik (Public Information Disclosure Law) WB World Bank 3 List of Figure Figure 1 Planned BRT corridor (blue) in the Greater Medan Area ......................................................... 8 Figure 2 GRM Management Cycle ........................................................................................................ 28 Figure 3 organisational arrangement for grm ...................................................................................... 30 Figure 4 Institutional arrangement for sep implementation ................................................................ 31 List of Tables Table 1. Relevant government agencies ............................................................................................... 10 Table 2 Vulnerable groups (some overlapped with paps) .................................................................... 12 Table 3. identification of interested parties ......................................................................................... 14 Table 4 Stakeholder Engagement Activities to October 2021 .............................................................. 17 Table 5. public consultation plan .......................................................................................................... 21 Table 6. ORGANISATIONAL ARRANGEMENT FOR GRM ........................................................................ 28 Table 7 proposed member of grievance committee at subnational level ............................................ 29 Table 8. financing needs ....................................................................................................................... 32 Table 9. Monitoring and reporting plan................................................................................................ 34 List of Text box Text Box 1. What entails in medan metropolitan brt ............................................................................. 8 Text Box 2 Key stakeholders in subnational level ................................................................................. 15 Text Box 3. establishment of satker/ piu at provincial level - key note ................................................ 31 4 Table of Contents List of Acronyms 2 List of Figure 4 List of Tables 4 List of Text box 4 Executive Summary 6 1. Introduction 7 1.1 Project Background and Context................................................................................... 7 1.2 Regulations and protocol at city level........................................................................................... 9 2 Stakeholder Identification and Analysis 9 2.1 Key government agencies ........................................................................................................... 10 2.2 Project Affected Persons ............................................................................................................. 11 2.3 Vulnerable groups ....................................................................................................................... 11 2.3 Other interested parties, including private sector, academic, CSOs, and media ...................... 14 2.5 Stakeholder analysis .................................................................................................... 15 3 Stakeholder Engagement Program 16 3.1 Previous engagement ................................................................................................................. 16 3.2. Public Information Disclosure .................................................................................................... 19 3.3 Public consultation plan .............................................................................................................. 20 3.4 Activities to incorporate views of vulnerable groups ................................................................. 25 4 Grievance Redress Mechanism 25 4.1 GRM Channels ............................................................................................................................ 26 4.2 GRM procedure and organisational arrangement ..................................................................... 26 5 Institutional arrangements 31 5.1 Institutional arrangement ........................................................................................................... 31 5.2 Financing Plan ............................................................................................................................. 32 6 Monitoring & Evaluation and Reporting Mechanisms 33 ANNEXES 36 Annex 1- Documentation Template for Public Consultations/ Community meetings ..................... 36 Annex 2- Grievance Form.................................................................................................................. 37 Annex 3- Outline for GRM Report (from Satker/ PIU to DGLT/ PMU) .............................................. 39 Annex 4- Report for Public Consultation in Medan City ................................................................... 39 5 Executive Summary The Government of Indonesia (GOI), through the Ministry of Transport (MoT), with support of the World Bank (WB), is creating the Indonesian Mass Transit Program Support Project (IMTPSP) to increase financial, technical, and institutional capacities of subnational government (SNGs) to plan, implement and manage public transport. This project is in line with the Medium-Term National Development Plan (RPJMN) for 2020-2024, which has targeted mass transit development in six metropolitan areas, namely Jakarta, Surabaya, Medan, Bandung, Makassar, and Semarang. All projects supported by WB financing are subject to the policies on environmental and social risk management; this Stakeholder Engagement Plan for Medan Metropolitan City has been prepared to anticipate, prepare for and guide the involvement of stakeholders in project planning, implementation and in particular in relation to communication about the management of environmental and social impacts and risks associated with the IMTPSP. While Stakeholder Engagement Framework (SEF) outlines a guidance for the overall project engagement approach and plan at the national level and cities-level, this Stakeholder Engagement Plans (SEPs for participating cities) is required to guide how the North Sumatera Province and the City Administration of Medan, and the selected contractors, will provide information, grievance redressal, and engage stakeholders throughout the expansion of Bus Rapid Transport (BRT) project cycle. The SEP guides stakeholder engagement support as part of the assistance to MoT, and also a necessary safeguard instruments to manage social and environmental risks associated with the implementation of IMTPSP in the respective cities, in this case Medan metropolitan, North Sumatera Province. This SEP will also outline the existing Grievance Redress Mechanisms for complaint handling mechanism. For this project, several adjustments, and improvements, will be planned and implemented to ensure that GRM is able to capture, handle, record and report all complaints received by PIU/ Satker through several channels. The annual report of GRM implementation in Medan metropolitan, through the provincial task force (North Sumatera working group), will compiled by the national level/ project task force (PMU) and included as part of the annual project progress report to Bappenas and the World Bank. 6 1. Introduction This document represents the city-level Stakeholder Engagement Plan (thereof ‘SEP’) for development of BRT in Medan as part of the Indonesian Mass Transit Program Support Project (IMTPSP), which will be implemented in Indonesia by the Indonesian Ministry of Transport (MoT). This project will be financed by the International Bank for Reconstruction and Development (IBRD) of the World Bank Group (WBG), Government of Indonesia (GOI) and Government of France (AFD). The Stakeholder Engagement Plan aims to provide technical plan and key steps to engage stakeholders throughout project cycle at the metropolitan level. It responds to the WB Environmental and Social Framework (ESF) for management of impacts, specifically to the Environmental and Social Standard (ESS 10) - Stakeholder Engagement and Information Disclosure. SEP will first describe the project background and its relevance to Medan metropolitan context. It then followed by identification of local stakeholders, analysis of them relative to the project, and plan for engagement activities include ways to incorporate views and needs of marginalised groups, including women, peoples with disabilities, elderly, and other relevant groups. The Grievance Redress Mechanism and institutional arrangement for SEP is provided in the later sections. The final section will briefly discuss monitoring and reporting mechanism within city level/ Project Implementing Unit (Hereafter ‘PIU’), and from city to the national task force/ Project Management Unit (Hereafter ‘PMU’). 1.1Project Background and Context As part of the Medium-Term National Development Plan (RPJMN) 2020-2024, mass transit projects were prioritised in growing urban areas, including Jakarta, Surabaya, Medan, Bandung, Makassar, and Semarang. While at the national level, the project task force/ PMU will lead the overall project implementation, including institutional capacity development and stakeholder engagement at the national level, the task force at city level will be responsible to design, implement, monitor, and report the city level engagement activities. Component 2 of the IMTPS support the development of a BRT corridor with a dedicated right of way (with an approximate length of 21 km, with 2 terminals and 31 stations, with 8 stations in one direction streets) between Pinang Baris in the west and Amplas Bus Terminals in the southeast of Mebidang. The BRT service proposes to connect to adjoining agglomerations of Sunggal/Binjai City in the west and Tanjung Morawa/Lubuk Pakam in the east. Medan Project Context Profile of Congestion in Medan. Motor vehicles comprise over 86 percent of the vehicle fleet. Medan City was ranked as the third most congested city (behind Jakarta Selatan and Bandung), out of the 38 cities tested in a recent big-data analysis of WB diagnostic. 7 FIGURE 1 PLANNED BRT CORRIDOR (BLUE) IN THE GREATER MEDAN AREA Bus Rapid Transport system from Terminal Amplas to terminal Pinang Baris (18.3 km, with 31 stations and two terminals) (US$70 Million). TEXT BOX 1. WHAT ENTAILS IN MEDAN METROPOLITAN BRT What entails in Medan BRT The proposed Medan Metropolitan BRT will have 24 km of dedicated bus lanes, 45 bus stops, 12 direct service routes, service with a headway of 5-10 minutes for 18 hours per day, with a speed of 22-60 km/hour. The route traverses key areas currently subject to high population movement and heavy traffic congestion. As it goes through the Medan city center, it traverses schools/ university campuses, hospitals, commercial areas, and residential buildings. Medan has an existing Indonesian common-style BRT running in mixed traffic operated by the national bus company, DAMRI. Service began on two routes in 2015/ 2016. Medan was slower to adopt BRT than other Indonesian cities due to objections by local transport (angkot) operators. Governments regulations on social mobility restriction due to Covid-19 pandemic in many parts of country has significantly reduced the opportunity to have face-to-face interactions during preparation stage, including initial engagement with key stakeholders. There have been an ongoing discussion and meetings with relevant government officials at city of Medan, Binjai and Deli Sedang districts, and provincial government, and other key government agencies (Regional Development Planning agencies at province and city level and so does the Secretary Office), to discuss issues and concerns related to the development of city-level engagement plan (please see 3.1 Previous engagement). In the future, 8 while there is no certainty that we can conduct face-to-face engagement (in person public forum, face- to-face coordination meeting, etc), we design the engagement in a hybrid approach combing both virtual and electronic-based engagement with in-person activities/ meeting. 1.2 Regulations and protocol at city level There have been regulations and directives both at provincial and city-level pertaining public information disclosure and grievance redress mechanisms as implementation of the Information Disclosure Law (UU Keterbukan Informasi Publik) at subnational levels. Several relevant regulations are: • Governor Regulation No. 71 of 2017 on Guideline for Implementation of Public Information Disclosure arrangement for the North Sumatera’s public institutions (Surat Keputusan Gubernur Provinsi Sumatera Utara No. 71 tahun 2017 tentang Pedoman Pengelolaan Pelayanan Informasi dan Dokumentasi Pemerintah Provinsi Sumatera Utara)1 • This regulation then was followed up by a Governor Directive No. 188.44/764/KPTS/2017 on task unit for public information disclosure (Surat Keputusan penunjukan Penjabat Pengelola Informasi dan Dokumentasi Provinsi Sumatera Utara) • After assigning civil servants as the Information and GRM-officers (PPID), the North Sumatera government has developed and introduced the Standard Operating Procedure for implementing public information disclosure and grievance redress mechanism within the North Sumatera provincial offices (Governor Directive No. 188.44/765/KPTS/2017 tentang Standar Operasional Prosedur untuk PPID)2. • Medan Mayor directive No. 821.2/1079.k/XII/2017 on Standard Operating Procedure for implementation of public information and grievance redress mechanism3 These regulations have provided information on the legal framework, principles and code of conduct, procedure, and institutional arrangement for grievance redressal and providing information data to the public and Stakeholder Identification and Analysis. Having said this, both North Sumatera and Medan-city government are familiar and have established a mechanism of grievance redress resolution which will be adopted for the project. Project will undertake capacity development measure and refinement of implementation of existing public information and GRM system. 2 Stakeholder Identification and Analysis The first step of designing stakeholder engagement plan is identifying who and in what ways individuals or groups of people would be affected by the project activities and project outcomes. This 1 https://sumutprov.go.id/artikel/halaman/profil-ppid 2 https://sumutprov.go.id/artikel/halaman/standar-operasional-prosedur-sop 3 https://www.sumutprov.go.id/images/SOP_PPID_PEMKO_MEDAN.pdf 9 section will lay out four categories of stakeholders, including key government agencies, project affected persons, vulnerable groups and other interested parties, and then followed by an initial stakeholder analysis i.e. the importance and urgency to engage each subgroup relative to the project objectives and activities. 2.1 Key government agencies Government agencies both at the city of Medan and districts in North Sumatera Province, which may be relevant for the project in anyways throughout the Medan Metropolitan BRT project cycle, were included in this table. Government agencies in this section refers to any agency or working unit (Organisasi Perangkat Daerah/ OPD, or previously known as Satuan Kerja Pengakat Daerah/SKPD such as dinas) at the city or provincial level which are crucial for subnational level coordination function, especially in terms of land acquisition, labor management procedure, grievance redress mechanism, inclusion of vulnerable groups, and institutional building for enabling operation of Medan Metropolitan BRT. TABLE 1. RELEVANT GOVERNMENT AGENCIES No Government 1 National level Key ministries and agencies, including MoT, BAPPENAS, PU, Ministry of Interior (Kementerian dan Affairs (Kemendagri), and KLHK Lembaga/ K/L) MoT Land Transportation Regional 2 2 Provincial level Provincial Working Group/ Satuan Kerja Bappeda Provinsi Sumut Sekda Provinsi Sumut Dishub Provinsi Sumut - division of road transport PU Provinsi Sumut Dinas Lingkungan Hidup Sumut POLDA Sumut Head of terminal Amplas Head of terminal Pinang Baris 3 City level Key agencies will be part of the Satuan Kerja (Satker) at provincial level. The Satker will be the PIU for Component 2. For overall coordination – Bappeda, Sekda, and Dishub Kota Medan as part of Satuan Kerja at Provincial level For land acquisition related issue – Road office; Dinas Pertanahan ATR/BPN For communication with public in coordination with Dinas Kominfo For technical in field in coordination with the Police Office/ POLDA and Satpol PP (and to avoid unnecessary physical contacts with PAPs) Dishub Binjai city and Dishub Deli Serdang district Bappeda Binjai city and Bappeda Deli Sedang district 10 2.2 Project Affected Persons Project affected persons include persons impacted by involuntary resettlement4, for instances where project activities cause loss of assets and disruptions of livelihoods and other economic activities. This group is one of the key stakeholders that needs to be engaged genuinely and managed to enable a successful project implementation. Several identified Project Affected Persons are: 1. Ones that potentially have to be relocated once bus depot location is confirmed, including formal land users (office buildings and small businesses) and informal land users (street vendors). Detailed information as per current stage: For instance, if the existing informal bus depot of Penang Baris will be expanded and used the land surrounding this depot, there may impact on street sellers and land-users in this aeras. Or, in the existing Terminal Amplas bus depot, there are several buildings and street vendors which may be need to be relocated if the final decision is to acquire this piece of land; There are several houses on Pemuda street (along the Ahmad Yani street), and based on the proposal there may be additional bus station in this spot and thus may require land acquisition (but it can’t be confirmed until the plan is finalised) . 2. Whose livelihoods will be disrupted due to Project activities and Project outcome, such as public transport operators (angkot drivers, metromini drivers, etc) and small business along the roads where construction are deemed to occur. 3. Commuters in and within Medan metropolitan areas, which have been using public transport frequently or potential new commuters (as BRT expanded and provides new routes and services) 4. Road users, who will be affected during and post-construction, for instance increase in traffic jam due to construction activities in the main roads of Medan. During BRT operation, private vehicles will have to share the space/ lanes in the main roads where BRT is operating, which may increase duration of road travel. Several risks identified to engage PAPs are including lack of meaningful consultation and lack of adequate and genuine offer/incentives to PAPs. Failure to effectively engage PAPs may lead to protests/ rejection/ public unfavourable opinions towards the Project. 2.3 Vulnerable groups Vulnerable groups refer to those who may be more likely to be adversely affected by the project impacts and/ or more limited than others in their ability to take advantage of a project’s benefits. Such an individual/ group is also more likely to be excluded from/ unable to participate fully in the mainstream consultation process and as such may require specific measures and/ or assistance to do so (see ESMF for more details). Several Project Affected Persons above are also identified as vulnerable groups, including public transport operators and street sellers/ micro business owners. Identification of the vulnerable stakeholders takes into account considerations of age, including the elderly and minors, and including in circumstances where they may be separated from their family, 4 When land acquisition in that specific place/ plot of area is inevitable for the project to be able to roll out. 11 the community or other individuals upon whom they depend, resources and project benefits, particularly in the case of those who may be disadvantaged or vulnerable. Communters who are using or will be using public transport in greater Medan region and have criteria of social vulnerability is also considered as vulnerable groups. According to UU No. 8 of 2016 on People with Disability/ UU Penyandang Disabilitas, people with disability have the rights to be included in development plan. Ministry of Social Affairs organises a database of organisations working on and with people with disabilities: https://intelresos.kemensos.go.id/new/?module=Mitra+Lks&view=pd On the similar tone, UU No. 6 of 2014 on Village, suggests that inclusion of all community members, including women, must be prioritised in development efforts. This Law was supported by other Ministerial Regulations, including Presidential Regulations on Gender Mainstreaming; Minister for Child Protection and Women Empowerment of 2015 on Gender Mainstreaming’ and Ministry of Transportation on gender mainstreaming and promotion of adopting gender disaggregated data in transportation area.5 TABLE 2 VULNERABLE GROUPS (SOME OVERLAPPED WITH PAPS) No Stakeholders Potential Engagement Challenges Group representatives This group of PAPs is Rejection towards consultation- ORGANDA is an association typically from low-income proposal from public transport of public transport operators households, and thus operators – when they see the Project (usually the owners of the income disruption/reduction will likely to affect them negatively, vehicles) at national level, or loss associated with the there may be challenges to have them which has branches in almost Project will make them even consulted at the first place. every province and city in more vulnerable. PAPs- Public transport operators are varied Indonesia, including potential loss or reduction of in nature, for instance drivers-and ORGANDA North Sumatera, income such as public owner of the car, only driver (pay rent ORGANDA Medan, and transport operators such to the car owner), or temporary ORGANDA Deli Serdang. angkot drivers, metromini drivers (‘supir tembak’). There is a risk drivers, etc that affected by of exclusion of ‘the less visible’ Other associations (need to the output of the project transport operators, such as the be sorted out, which ones (new route of mass transit) temporary drivers, in consultation are priority, during Project or during construction phase processes. implementation): Due to the ‘sporadic’ nature of Public transport operators: working hours of public transport Angkot drivers: drivers and drivers (and the macro trend of also the owners, driver (but informality of work I.e., having not owner of the car), and multiple precarious jobs), there is no freelance driver (supir guarantee that even when they are tembak) invited to consultation meeting/forum, they will/can attend Koperasi Pengangkutan it. Umum Medan (KPUM) Rahayu Medan Ceria (PT Lack of meaningful consultation may RMC) lead to protests/ rejection towards PT Medan Bus Transport the Project. PT National Meda Transport CV Desa Maju CV Hikma PTU Morina 12 FA Mekar Jaya PT Marijandi Suka CV Mampu Wini Koperasi Medan Raya Express PU Gajah Mada CV Mitra Private transport operator: Blue Bird – private taxi ToNS – private taxi Street sellers in Pinang Baris bus depot which can relocated or not, and also potentially can negatively get affected by construction Others: Rakyat Banting Tulang (BRT) group – bentor driver / motored jigsaw drivers’ Persatuan Sopir Angkotan Binjai – Medan (association of angkot drivers) Front Persatuan Nasional Pengemudi Becak Motor Indonesia – Medan (network of bentor driver) Asosiasi Pengusaha Becak Bersatu (Aspembembers) – owners of becak drivers (as the owners are not usually drivers themselves, to also include becak drivers) Another Vulnerable PAPs: Lack of meaningful consultation may To be identified during early Micro vendors/ Street sellers lead to protests/ rejection towards stage of Project (Pedagang Kaki Lima) the Project. implementation. Risk of exclusion of micro-sellers/ micro-business owners, which are people from low-income households and women from low- income households, during consultation processes. Marginalised groups- Women, women from low- Women – can be directly to commuters include persons income households, pregnant several peoples and also via with disabilities who are women, elderly, and people with CSOs such as Lingkar Peduli frequent users of or will be disabilities tend to be more Wanita and LSM Lingkar using public transport in and vulnerable in many respects, including Peduli Perempuan around the city of Medan as commuters or future-commuters. Lack of understanding or political Yayasan Abdhi Kasih commitment will impede engagement Yayasan Bakti Luhur 13 efforts. For instances, the risk of inadequate budget allocated for engagement activities; or risk of Associations of people and women with disabilities: tokenistic consultation (to check the Perkumpulan Penyandang list of SEP requirement). Disabilitas Indonesia – cabang Medan Yayasan Difabel Mandiri Risk of exclusion of the most Medan marginalised individuals among marginalised groups, for instance the PERTUNI MEDAN “invisible” people with disability, which was not part of association or advocacy groups. Lack of information/ knowledge and skillsets on how to engage them through different modalities that are appropriate for specific vulnerable groups 2.3 Other interested parties, including private sector, academic, CSOs, and media Other interested parties are all people/ groups who more likely have interest on the project, with certain level of influence, but was not categories as ‘vulnerable’ per se. This category is including academia, civil society organisations, non-governmental organisations, and media. When engaged genuinely and properly, they may bring positive feedback for the project technical infrastructural design and operational designs – and may be leveraged to support the overall project implementation. For instance, they can extend the information about the project through their roles in the communities (and universities). TABLE 3. IDENTIFICATION OF INTERESTED PARTIES No Other interested parties 1 Non-Government Academics, including from local universities such as Universitas Sumatera Utara. Organizations Academics with backgrounds expertise in gender-sensitive and inclusive public (NGOs) and Civil transport, green-transport system, urban mobility, and urban development, are Society some of the most likely to be interested with this project. Environment-based groups Aliansi Masyarakat Pemerhati Lingkungan Hidup Sumatera Utara dan Deli Serdang (Amphibi) 2 Private sector Private/online-platformed transport drivers (Gojek and Grab drivers) Tourism (service providers, restaurants/ cafe owners); Business owners, transport operators Private owners of service facilities such as hospitals, schools etc. 14 No Other interested parties 3 Media Mass media 2.5 Stakeholder analysis Based on the World Bank framework for conducting stakeholder analysis, we mapped each group interests on and influence over the project as follows: PMU Relevant agencies at Bappenas city-level ORGANDA-association of land transport operators (usually the owners) Public transport Influence operators/ drivers Micro business owners NGOs/CSOs General public Frequent commuters Project workers – Project affected persons contractors Project workers – (relocated) consultants and office staffs Commuters; Road users Project workers – construction workers Interest This analysis informs us that several groups have large interests on the project but low to moderate influence on the project decision making, and thus specific and extra measures ought to be pursued to reach them. They are including public transport operators, association of angkot drivers, and micro businesses owners, who are more likely to be negatively affected due to construction and new route (during operation – their area become less people transiting for bus). There also may be project affected persons, potentially involved relocation due to the design of the new route and/or construction of the bus pool (depo), and potentially other sub-groups within them that only can be identified by conducting field observations along the designed BRT route. If relocation due to land acquisition is unavoidable, extra measures should be taken for ensuring a peaceful land-use transition. TEXT BOX 2 KEY STAKEHOLDERS IN SUBNATIONAL LEVEL Key note Public transport operators are key stakeholders at subnational level that needs to be engaged at early stage of project preparation. Both during the construction stage, and later, operational stage of Bus Rapid 15 Transit will more likely to reduce their income from reduction of passengers and an increase of production cost (less road lanes for public transports and more traffic, which may cause more fuel costs). Once the depo (bus pool) has been confirmed, we will know whether there would be relocation or not. Also, once the route and number of corridors are confirmed, we will be able to estimate numbers of micro sellers who will be affected by construction and presence of BRT. At this stage, this information has not available yet. As an important note, this analysis may change as the project develops and thus this should be updated at least to be revisited annually. 3 Stakeholder Engagement Program 3.1 Previous engagement Engagement with broad stakeholders including public transport operators/ angkot drivers, public transport association (ORGANDA), bus depot staffs, and street/ market vendors was conducted by DGLT MoT, provincial-level Transport agency, and city-level Transport agency in the Week 2nd of August in Bandung. Governments officials and consultants have had on-site discussions and interviews with approximately 12 people in several areas/ target streets and potential bus depot location (and in total 36 people including public transport operator’ association/ORGANDA, local- and field- government staffs). Based on these initial engagements, both public transport operators/ angkot drivers and street vendors were worried of losing their means of livelihoods, which will affect their income during construction and operation of the BRT. They are also concerned on availability and accessibility of grievance redress channels if they want to complain or negotiate on the compensation/agreement. These main concerns have been captured and incorporated in the ESMF and the SEPs at city level. Formal public consultation at local level will be conducted during first year of Project implementation. PIUs will be responsible to lead and conduct consultations at local levels. It is crucial to note that implementation of SEP at city level is subject to adjustment according to Covid- 19 and general public health situation and concerns. Hence, there may be some limitations in delivering/facilitating consultations as consequence of limited social mobility policy of national or local governments. In responding to this uncertainty (especially related to Covid-19 situation), PIUs and contractors should adjust modalities and platforms for engaging stakeholders as necessary, while ensuring to meet the engagement objectives. While the details overall methods of engagement of the project could be found in the same section in SEF document. In this section, we will lay out the action plan and tactical program that will be undertaken in Bandung area following Component 2 subproject of extension of bus rapid transit in greater Medan region. 16 TABLE 4 STAKEHOLDER ENGAGEMENT ACTIVITIES TO OCTOBER 2021 Project area Consultation event and Topics of Date Note who participated discussions/ outputs National level Environmental and Social Institutional October 2021 Data was used to Management discussion – arrangement and develop ESMF and institutional arrangement GRM SEP Medan for E&S implementation, metropolitan key concerns for E&S, and grievance redress mechanisms at subnational level. Participants: The Ministry of Transport, The Transport agency of North Sumatera Province, Transport agency of Medan city, Transport agency of Binjai city, and Transport agency of Deli Serdang district, Greater Project concept 18th of March Medan socialization 2021 Region Regular meetings The Medan 2016 Initial Feasibility between Metropolitan BRT Study report Dishub/Transport agency system FS was of Medan city, Govt of completed in Medan city and PT Sarana February 2019 by Multi Infrastruktur (SMI of PT.SMI the Ministry of Finance) – feasibility study prep by PT SMI Presentation of feasibility FS report 2019 Feedback from city study report (conducted government, by PT SMI of Ministry of commuters, and Finance) to city and NGOs were district governments, considered in the commuters, and NGOs in design of the project Medan Participants: PT Sarana Multi Infrastruktur (Ministry of Finance), North Sumatera Development Planning Agency, North Sumatera Transport Agency, Medan city Transport Agency, Binjai city Transport Agency, and Deli Serdang district Transport Agency. Regular meetings The Medan Feb 2019 Feasibility study between Dishub Medan, Metropolitan BRT report 17 Govt of Medan city and system FS was PT SMI completed in February 2019 by PT.SMI AMDAL study Environmental 2018 AMDAL report – assessment study gaps identified and Participants of AMDAL needs to be filled consultation: Medan Transport Agency, Medan Environmental Agency, the Mayor office of Medan, and representatives of local community/ potential project affected persons. Weekly virtual meeting Urban Mobility plan Not finished with provincial transport for Medan yet agency Metropolitan Area Project concept Concept of Pilot Bus 18th of March Input for project socialization Rapid Transit 2021 concept Participants: project, as part of The National Indonesia Mass Development Planning Transit Support Agency, North Sumatera Project Development Planning Agency, North Sumatera Transport Agency, Medan Development Planning Agency and Medan Transport Agency. Recent On-site interviews with PAPs concerns August 2021 Insights were engagement potential Project Affected related to the incorporated into Persons (PAPs) in Medan project: reduction of Project design, and Deli Serdang existing income, losing ESMF, and SEP (informal) bus depot livelihoods sources, and having no Ministry of Transport channels to address staffs and consultants complain (and be interviewed heard). approximately 17 potential Project Affected Persons: public transport operators/ angkot drivers, public transport operators association (ORGANDA), and street vendors. Gender and Social GESI Report for April 2021 If there is any data Inclusion assessment in Medan city on how many regards to the Sustainable participants Urban Mobility Plan at disaggregated by provincial level in gender Bandung (GESI) GESI report was presented to North 18 Sumatera Transport Agency and Medan Transport Agency. Public consultation for the Project design at 9 December Concerns and inputs project design and ESMF subnational level 2021 from participants/ and ESMF key stakeholders at (please find the report on subnational level the Annex) were used to refine preliminary social assessment, ESMF, and SEPs at city levels (i.e. for planning follow up 3.2. Public Information Disclosure There are several means to disclose public information along the project cycle. These methods would be designed following several considerations 1) what appropriate for the target groups, 2) the situation in the field and 3) what type of information needs be disclosed. Following that, several anticipated form of information disclosure are such follows: Type of information: Update of the project progress and receive complaints • Regular coordination meetings with relevant government agencies – subnational task force of North Sumatera will lead the coordination meeting which includes all relevant agencies at provincial, and district/municipality governments • Relevant information, poster or post on government website and social media accounts. For instance, informing the public via official Instagram, Facebook, and Twitter account that “there will be construction activities in X street in South Medan from X day to X day during working hours – please avoid this road whenever possible and be careful”. We will add one landing page on Dishub North Sumatera and Dishub Medan website to provide information about the project. We will put all relevant documents, such as project documents/ PowerPoint slides, summary of project activities, and ESMF on this landing page. Posters/ visual materials and information board – posters and visual materials can be put on the communities’ centres or public spaces need the construction sites (i.e. bus stop or shopping centres near the construction site, etc). Transport Agency of Medan contacts are: • Website : https://dishub.pemkomedan.go.id/ and https://dishub.sumutprov.go.id/ • Social media o Instagram : @atcsmedan and @dishubmedan Twitter: pemko_medan • email address : bkp.medan@gmail.com and • phone : Medan (061) 8450542 or North Sumatera Province (061) 4568206) • visit to office: Kantor Dinas Perhubungan Sumatera Utara: Jl. Imam Bonjol No.61, Suka Damai, Kec. Medan Polonia, Kota Medan, Sumatera Utara 20157 Kantor Dinas Perhubungan Kota Medan, Jl. Pinang Baris, Lalang, Kecamatan Medan Sunggal, Medan, Sumatera Utara 20127. • Public information dissemination and disclosure through hamlet chiefs (Ketua RT and ketua RW) – the Medan metropolitan government, with assistance of sub-district chief, will conduct meeting 19 or forum with representatives of communities that are affected by constructions (if any) to update and receive complaints related to the project activities. Type of information: Feedback and complaints When the project construction commences, the provincial government in coordination with the city of Medan government will conduct electronic/ survey to understand commuters and project affected persons’ concerns and aspirations (i.e., beneficiary-satisfaction check). Also, Grievances channels (via social media, letter, visit to office, LAPOR!) will be opened throughout the project cycle. Several other means of disseminating information area sharing of project briefs, regular updates, brochures, success stories over emails, mailing of hard copies, project website. Knowledge dissemination events are possibly conducted after the project is completed to enable experience- sharing with other four urban areas (Jakarta, Semarang, Surabaya and Makassar). 3.3 Public consultation plan Public consultations serve as one of the stakeholder engagement platforms for the project and generally take place for activities where stakeholders’ views are sought to enhance project technical design and implementation. Public consultation and Table 4 Stakeholder Engagement Activities to October 2021 Project area Consultation event and Topics of Date Note who participated discussions/ outputs National level Environmental and Social Institutional October 2021 Data was used to Management discussion – arrangement and develop ESMF and institutional arrangement GRM SEP Medan for E&S implementation, metropolitan key concerns for E&S, and grievance redress mechanisms at subnational level. Participants: The Ministry of Transport, The Transport agency of North Sumatera Province, Transport agency of Medan city, Transport agency of Binjai city, and Transport agency of Deli Serdang district, Greater Project concept 18th of March Medan socialization 2021 Region 20 Regular meetings The Medan 2016 Initial Feasibility between Metropolitan BRT Study report Dishub/Transport agency system FS was of Medan city, Govt of completed in Medan city and PT Sarana February 2019 by Multi Infrastruktur (SMI of PT.SMI the Ministry of Finance) – feasibility study prep by PT SMI Presentation of feasibility FS report 2019 Feedback from city study report (conducted government, by PT SMI of Ministry of commuters, and Finance) to city and NGOs were district governments, considered in the commuters, and NGOs in design of the project Medan Participants: PT Sarana Multi Infrastruktur (Ministry of Finance), North Sumatera Development Planning Agency, North Sumatera Transport Agency, Medan city Transport Agency, Binjai city Transport Agency, and Deli Serdang district Transport Agency. Regular meetings The Medan Feb 2019 Feasibility study between Dishub Medan, Metropolitan BRT report Govt of Medan city and system FS was PT SMI completed in February 2019 by PT.SMI AMDAL study Environmental 2018 AMDAL report – assessment study gaps identified and Participants of AMDAL needs to be filled consultation: Medan Transport Agency, Medan Environmental Agency, the Mayor office of Medan, and representatives of local community/ potential project affected persons. Weekly virtual meeting Urban Mobility plan Not finished with provincial transport for Medan yet agency Metropolitan Area Project concept Concept of Pilot Bus 18th of March Input for project socialization Rapid Transit 2021 concept Participants: project, as part of The National Indonesia Mass Development Planning Transit Support Agency, North Sumatera Project Development Planning Agency, North Sumatera 21 Transport Agency, Medan Development Planning Agency and Medan Transport Agency. Recent On-site interviews with PAPs concerns August 2021 Insights were engagement potential Project Affected related to the incorporated into Persons (PAPs) in Medan project: reduction of Project design, and Deli Serdang existing income, losing ESMF, and SEP (informal) bus depot livelihoods sources, and having no Ministry of Transport channels to address staffs and consultants complain (and be interviewed heard). approximately 17 potential Project Affected Persons: public transport operators/ angkot drivers, public transport operators association (ORGANDA), and street vendors. Gender and Social GESI Report for April 2021 If there is any data Inclusion assessment in Medan city on how many regards to the Sustainable participants Urban Mobility Plan at disaggregated by provincial level in gender Bandung (GESI) GESI report was presented to North Sumatera Transport Agency and Medan Transport Agency. Public consultation for the Project design at 9 December Concerns and inputs project design and ESMF subnational level 2021 from participants/ and ESMF key stakeholders at (please find the report on subnational level the Annex) were used to refine preliminary social assessment, ESMF, and SEPs at city levels (i.e. for planning follow up 3.2. Public Information Disclosure are entangled and often inseparable. These consultations will likely take place in parallel with other engagement activities supported by the project, including community facilitation for planning and mobilization, day-to-day project stakeholder communication and monitoring, regular coordination meetings, ad-hoc consultations, and Grievance and Redress Mechanism (GRM) implementation. Hence, the following provides an initial sketch of the main consultations that are expected during the project preparation and implementation. 22 The public consultation plan will follow inclusive, participatory, and transparent principles, and is outlined in Table 5. public consultation plan. TABLE 5. PUBLIC CONSULTATION PLAN Project Stage Consultation topics Method Target Groups Timeframe Person in Charge Prior to Loan Overall project design and Public forum as part of the All relevant agencies at Prior to loan effectiveness Project Implementing Unit Effectiveness specific to infrastructure national-level consultation; and city level or during LARAP (Provincial working group/ design and detailed site- complemented by city-level finalisation (right after Satker), under the supervision specific activities and Focus Group Discussions (FGDs) loan is effective) of national task force MoT locations with key government agencies Detailed site-specific • Field survey or field visit and Project Affected Persons – during LARAP finalisation PIU (Provincial working socioeconomic conditions of impromptu interviews with who are more likely will be group/ Satker), under the potential relocated PAPs local communities along the relocated supervision of national task line of planned route/ force MoT construction site • Poster information to be put on community centre and other community-strategic places (Mushola? Puskemas? If we get permission from the village chiefs and communities) • Summary of project design with communities-friendly language (and with visual aids) Environmental and Social Workshop and a series of small All relevant agencies at Prior to loan effectiveness; PIU (Provincial working Management Framework, group meetings city level and Y1 of Project group/ Satker) including FGRMs implementation Review of LARAP (or detailed Coordination meeting, field All relevant agencies at during LARAP preparation PIU (Provincial working identification of land needed investigation/ field assessment city level (right after loan is group/ Satker) under the for the project effective) supervision of PMU implementation: size, location, etc) 23 Project consultation in Public consultation (this can be Key national stakeholder Prior to loan effectiveness PMU – PIU to support general conducted in several sessions if necessary) Project Project consultation in Public consultation Key subnational Prior to loan effectiveness PIU implementatio general stakeholder or early stage of Project n implementation Project consultation with Public consultation (if the Public transport operators, Early stage of project PIU public transport association preliminary study conducted by association and/or drivers implementation and/or drivers and street ITDP is ready, then to present it vendors, such as with in this forum) to discuss options ORGANDA of North Sumatera for integration plan and seek for and ORGANDA of Medan city, ORGANDA feedback and ORGANDA of Deli Serdang, angkot drivers. ITDP: Institute for Transport and Development Policy Consultation with angkot To discuss the route plans and Angkot drivers Early stage of project PIU drivers (in separate session seek for their aspirations in implementation with ORGANDA) details, and lay out options for restoring livelihoods/ mitigating severe economic impacts Consultation with street To lay out the detailed Street vendors and Early stage of project PIU vendors and small business construction plan, and how it micro/small businesses implementation, and owners along the routes may affect their businesses/ owners along the route prior to construction for livelihood restoration livelihoods, and discuss activities options/ plan options for restoration of livelihoods (to mitigate severe economic impacts) Development/finalisation of Coordination meeting, All relevant agencies at Early stage of project PIU LARAP community meetings city level implementation Land due diligence Workshops and field Land Agency, sub-national Prior to construction Relevant city agency in investigation government agencies, (following proposal on coordination with PIU/ Satker, locations as in LARAP) with assistance from 24 NGOs/CSOs, community community facilitators (under representatives the project) LARAP implementation intragovernmental coordination Key government agencies PIUs with assistance from meeting, local facilitators Project Affected Persons community meetings (PAPs), Infrastructural design (ramp Public consultation, workshops All relevant local Year 1 and Year 2 of PIUs access, etc) and operational stakeholder, please see project implementation, design (ticket price, Workshop with people with 2.3 Vulnerable groups and follow up consultation scheduling, etc) disability will consider (in workshop format or appropriate platforms and interviews) throughout modalities to enable meaningful the project cycle. consultation process. Development of Workshops All relevant agencies at during first year of project PMU to lead workshop with manuals/technical guidelines city level implementation city task force as participants i.e. transport plan, financial management and procurement, reporting mechanism, etc at city level Socialisation/ induction of the Trainings/ workshops Relevant agency, for During first or second year PIUs manuals or technical instance if the manual is of project implementation, guidelines for GRM, then all related refreshment training can staffs handling GRM (from be conducted on the third the front desk to the office and fourth year staff) will be invited to the meeting/ workshop. So does on SEA complaints on public transport, training should be conducted with relevant officers. LARAP Implementation - Community meeting Project Affected Persons – During the second or third PIUs revisit who more likely have to year of implementation – be relocated how has it been, was there any complaints on the land acquisition process 25 Updates on project status Coordination meeting, Relevant sub-national Periodic (during project workshops, through websites and government agencies, implementation) others as stated in PMU, community TABLE 4 STAKEHOLDER representatives, ENGAGEMENT ACTIVITIES TO NGOs/CSOs OCTOBER 2021 Project area Consultation event and Topics of Date Note who participated discussions/ outputs National level Environmental and Social Institutional October 2021 Data was used to Management discussion – arrangement and develop ESMF and institutional arrangement GRM SEP Medan for E&S implementation, metropolitan key concerns for E&S, and grievance redress mechanisms at subnational level. Participants: The Ministry of Transport, The Transport agency of North Sumatera Province, Transport agency of Medan city, Transport agency of Binjai city, and Transport agency of Deli Serdang district, Greater Project concept 18th of March Medan socialization 2021 Region Regular meetings The Medan 2016 Initial Feasibility between Metropolitan BRT Study report Dishub/Transport agency system FS was of Medan city, Govt of completed in Medan city and PT Sarana 26 Multi Infrastruktur (SMI of February 2019 by the Ministry of Finance) – PT.SMI feasibility study prep by PT SMI Presentation of feasibility FS report 2019 Feedback from city study report (conducted government, by PT SMI of Ministry of commuters, and Finance) to city and NGOs were district governments, considered in the commuters, and NGOs in design of the project Medan Participants: PT Sarana Multi Infrastruktur (Ministry of Finance), North Sumatera Development Planning Agency, North Sumatera Transport Agency, Medan city Transport Agency, Binjai city Transport Agency, and Deli Serdang district Transport Agency. Regular meetings The Medan Feb 2019 Feasibility study between Dishub Medan, Metropolitan BRT report Govt of Medan city and system FS was PT SMI completed in February 2019 by PT.SMI AMDAL study Environmental 2018 AMDAL report – assessment study gaps identified and Participants of AMDAL needs to be filled consultation: Medan Transport Agency, Medan Environmental Agency, the Mayor office 27 of Medan, and representatives of local community/ potential project affected persons. Weekly virtual meeting Urban Mobility plan Not finished with provincial transport for Medan yet agency Metropolitan Area Project concept Concept of Pilot Bus 18th of March Input for project socialization Rapid Transit 2021 concept Participants: project, as part of The National Indonesia Mass Development Planning Transit Support Agency, North Sumatera Project Development Planning Agency, North Sumatera Transport Agency, Medan Development Planning Agency and Medan Transport Agency. Recent On-site interviews with PAPs concerns August 2021 Insights were engagement potential Project Affected related to the incorporated into Persons (PAPs) in Medan project: reduction of Project design, and Deli Serdang existing income, losing ESMF, and SEP (informal) bus depot livelihoods sources, and having no Ministry of Transport channels to address staffs and consultants complain (and be interviewed heard). approximately 17 potential Project Affected Persons: public transport operators/ angkot drivers, public transport operators association (ORGANDA), and street vendors. 28 Gender and Social GESI Report for April 2021 If there is any data Inclusion assessment in Medan city on how many regards to the Sustainable participants Urban Mobility Plan at disaggregated by provincial level in gender Bandung (GESI) GESI report was presented to North Sumatera Transport Agency and Medan Transport Agency. Public consultation for the Project design at 9 December Concerns and inputs project design and ESMF subnational level 2021 from participants/ and ESMF key stakeholders at (please find the report on subnational level the Annex) were used to refine preliminary social assessment, ESMF, and SEPs at city levels (i.e. for planning follow up 3.2. Public Information Disclosure Project/sub- Project completion, Workshops and FGDs Central government Periodic inspection PMU project monitoring and evaluation partners, sub-national completion government agencies, community representatives, NGOs/CSOs 29 3.4 Activities to incorporate views of vulnerable groups Below is the plan for increasing participation of vulnerable groups: • All community consultation sessions must invite and consider time and venue that increase the chance for these groups to participate in the session. They are including women, men, PWDs, people with limited mobility, socioeconomically disadvantaged, elderly, and students • Consult with persons with disabilities (PWDs) to garner feedback that can inform alignment and access consideration to improve mobility. This should be made explicit in the monitoring and reporting form: how many people with disabilities consulted, what feedback received, and other relevant information. • Consultation with people with disabilities will consider appropriate platforms and modalities to ensure meaningful consultation. For instance, it will be conducted in safe environment, with adequate facilitator/ sign language interpreter, in a small group, and with other support needed. • In the monitoring and reporting form, task force at city level must include data on participants disaggregated by gender, for infrastructure designs of the bus stops, bus and train stations, at least: • 30% women’s participation • 20% elderly (male and female) • 10% people with disabilities (male and female) • In the monitoring and reporting form, task force at city level must include data on participants disaggregated by gender, economic profile (at least explaining that X persons are identified as Keluarga Penerima Manfaat Bantuan Sosial Pemerintah as proxy for the lowest quantile), disability status and other relevant information. This inclusion should be conducted for consultation of the operational systems design (e.g., affordability, security, peak and off-peak scheduling, intermodal links, and use of public space for vendors). Minimum of attendance of vulnerable groups is as follow: • 30% women’s participation • 20% economically disadvantaged group (lowest wealth quintile, this can be approached by inviting households that received bantuan sosial) • 10% people with disabilities (male and female) • 10% vendors (male and female) • 10% students (male and female) Please find the forms for reporting of meetings/ consultations in Annex 1- Documentation Template for Public Consultations/ Community meetings. 4 Grievance Redress Mechanism Grievance Redress Mechanism is one of the key aspect in Environmental and Social Management Framework, which will be implemented and coordinated by PIU in day-to-day basis, particularly for Component 2 activity (in this case, Medan BRT project). 30 4.1 GRM Channels We will use several channels for capturing grievances from Project Affected Parties and other stakeholders. To increase accessibility and ensure that communities have options for raising their grievances, we will have several channels to capture complaints as follows: GRM Channels for communities: • LAPOR! * • Directly to local facilitator (if relocation of street sellers/ buildings/ houses occur) • Directly to site coordinator (around construction area) • Social media: Instagram: @atcsmedan and @dishubmedan Twitter: pemko_medan • Phone: Medan (061) 8450542 or North Sumatera Province (061) 4568206) • Email: bkp.medan@gmail.com and (DISHUB SUMUT email address) • Visit to Dishub Province and Dishub City offices Detailed Information on LAPOR! (an official platform for capturing grievances in Indonesian- government bodies): Level LAPOR! North Lapor! page for the North Sumatra Province for receiving the grievances in the provinces6. Sumatra Official website of the Provincial Government. The website7 provides the provincial government Province office address and phone number. Official website of the Provincial Dishub. The website8 provides ‘contact us’ form. Medan Official website of the City Government. The website9 put the link to Lapor!. City Official website of the City Dishub. The website10 provides ‘contact us’ form and Dishub’s office address and phone number. 4.2 GRM procedure and organisational arrangement Human Resources Manager/ Manager/ Grievance Officer is expected to become mediator in settling grievance or disputes, so that all issues encountered on site can be resolved immediately. In other words, settlement of issues is not delayed for too long, which can make them more complex and widen the scope. In general, the stages of GRM must involve the following: Grievance Report • Those who file complaints can be members of the community, people, a group of people, or institutions; • Complainants are those who have interest based on legal object entity of the complainants that can be proven with valid permit documents; • The complainants complete Grievance Form (see Annex 2) that contains information about complainant’s identity and description of the grievance; Unless complainant request for confidentiality which will be respected by the Project and confidentiality of identities will be 6 https://www.lapor.go.id/instansi/pemerintah-provinsi-sumatera-utara 7 https://www.sumutprov.go.id/ 8 https://dishub.sumutprov.go.id/ 9 https://pemkomedan.go.id/ 10 https://dishub.pemkomedan.go.id/ 31 maintained. Provide options for confidentiality in complaining is a way to protect complainant’s (Sense of) safety and rights to complain. Thus, Project will respect one’s choice and protect confidentiality (and keep the anonymous identity). • When complainant agree to disclose one’s identity, the complainants must list their identity, address, phone number that can be contacted to clarify their identity and communication, as well as correspondences regarding the handling of the complaints. Anonymous complaints (under confidentiality) may be registered through the same mechanism, however follow up responses will be determined on a case by case basis; and • Grievance can be filed directly to the PIU or by completing grievance form available at Dishub office or on the project website/ communication portal. Grievance Documentation and Administration • Every complaint must be documented and filed in the database. At this stage, a registration number will be assigned to each filed complaint. The PIU will issue complaint receipt for each complainant; and • The complaint’s progress status can be monitored with the registration number. The process must be transparent, and the complainants must be well informed about it. Grievance Material Verification and Validation • Complaints will go through preliminary verification to determine whether complainants are eligible to file complaint and it is done through verification of complainant’s identity and other required documents; and • Further verification is conducted to determine if the material can be handled by PIU. If not, the decision and reasons must be submitted in writing to the complainants. Verification and validation must be conducted immediately, not more than 14 days after complaints are received. Grievance Handling • PIU can consult the provincial stakeholder to get inputs in handling grievance. If required, site investigation can be conducted to get further data and information about the filed complaint. The handling process must be done within 60 days since the complaints are received; and • All process must be documented well. Results of the handling and recommendations will be reported to the complainants. If a complaint is solved, a report/ record is filed in the database, and collated through regular monitoring. However, if a complaint has not been solved, further handling will be done by national level PMU. Grievance Redress Mechanism for workers can be found in Labor Management Procedure. Figure 2 below shows the general overview of the community grievance tracking and resolution process which is outlined in more detail in the following section. 32 FIGURE 2 GRM MANAGEMENT CYCLE Complainant 7. Feedback 1. Receive and Register 2. Screen for 6. Track and Monitor Eligibility 5. Select Grievance 3. Assess and Resolution Approach Assign 4. Formulate Respones The following worker grievance resolution hierarchy will be followed in cases where a worker grievance is raised. This means, whenever possible, grievances will be resolved at the lower-scale prior to escalating to the upper-level. It provides stages to help address the potential complexity and to enable the correct level of management to be involved. It is aimed at addressing concerns promptly, using and understandable and transparent process that provides timely feedback to those concerned, without any redistribution. TABLE 6. ORGANISATIONAL ARRANGEMENT FOR GRM Who will: Anticipated Note duration Receive and register: Within 3 working In principle, if complaints can Local facilitator/ project site manager/ days be handled on site, to be social or environmental consultant/ resolved on site (by local Pejabat Pengelola Informasi dan facilitator/ konsultan sosial/ Dokumentasi/PPID Kota Medan or DISHUB GRM officer/ project site (depends on from which channels manager or contractor). grievance received) When it is not possible, Screen eligibility: Within 3 working receiver/ project site manager Local facilitator/ project site manager/ days should pass it to relevant unit PPID/ Dishub (facilitated by Dishub) Assess and assigning to relevant unit: Max 7 working Please refer to Table 8 below. Local facilitator/ project site manager/ days after PPID/ Dishub complaint verified Formula responses: 33 Who will: Anticipated Note duration Project leader in consultation with relevant Max 10 working unit (i.e. if the grievance is related with days after the traffic flow, then project leader to work complaint verified with LMP and site coordinator to response) Select grievance resolution approach: Project leader in consultation with relevant unit Track and monitor: Social consultant Providing response: Max 15 working Local facilitator/ project site manager/ days after the social consultant complaint verified Follow of if there is an escalation of If response towards grievance grievances: Satker/ PIU was deemed inadequate by complainers, grievance can be escalated to higher level Relevant unit as suggested above can be seen in Table 8 below. TABLE 7 PROPOSED MEMBER OF GRIEVANCE COMMITTEE AT SUBNATIONAL LEVEL The Project Proponent / Position within the Role Project Proponent Head of Dinas Lingkungan Hidup Part of Grievance Committee Head of Transport Agency Part of Grievance Committee Head of Waste Management and Cleanliness Section Part of Grievance Committee Head of Environmental Compliance Sub-section Part of Grievance Committee Head of Environmental Enforcement Sub-section GRU Database Administrator Head of Waste Management Sub-section Part of Grievance Committee Head of UPTD GRU Field Team/Officer (Grievance Contact) 34 Below is the organisational arrangement for the Grievance Redress Mechanism: FIGURE 3 ORGANISATIONAL ARRANGEMENT FOR GRM Level Coordination and Reporting Project Steering Committee National/ MoT Project Social Specialist GRM National Coordinator (DGLT) Complaints from stakeholders at national level PIUs Satker (North Sumatera and city/district level agencies) Dishub to respond or assign to other relevant agencies or to escalate to Satker Konsultan supervise/ tenaga ahli sosial & lingkungan/ fasilitator/ GRM officer (to receive, verify and respond whenever possible) Via LAPOR! Or other channels Complaints from communities, including but not limited to public transport operators, micro businesses owners, road users, broader public Reporting. As per ESMF (please refer to ESMF IMTSP), PIU must report GRM operation in annual basis (12 months period) to PMU. The template of report can be seen in ESMF IMTSP/ in Annex X. This report includes information on types of grievances, overall time takes to resolve grievances, whether there are unresolved/ escalated grievance, and etc. Financing. Grievance Redress Mechanism implementation and related capacity development will be financed through fund sources from Component 1 and Component 2, and for several activities will embedded to contractors’ budget (for GRM in and around the construction site environment). 35 5 Institutional arrangements In this section, we will discuss institutional arrangement for Stakeholder Engagement Plan and its financing plan. 5.1 Institutional arrangement Institutional arrangement for SEP is following the general E&S institutional arrangement. FIGURE 4 INSTITUTIONAL ARRANGEMENT FOR SEP IMPLEMENTATION Project Steering Committee National level Central PMU – DGLT MoT PIU – Satker at Provincial Subnational National level comprises relevant Key actor for implementing and agencies from provincial, overseeing subnational SEP, and reporting city and districts levels to NPMU Other agencies at city level/ Third Party/ Local facilitator/ and Contractors (working in the field) TEXT BOX 3. ESTABLISHMENT OF SATKER/ PIU AT PROVINCIAL LEVEL - KEY NOTE Key Note: PIU at provincial level, henceforth called ‘Satuan Kerja/ Satker’ consist of all relevant agencies at provincial, city and district levels. This should be legalised through Surat Keputusan Gubernur, which is substantiated by the Memorandum of Understanding (MoU)/ Nota Perjanjian between DGLT and subnational governments (provincial and city/ district level agencies). The head of PIU ought to be joint-Bappeda-Sekda and Dishub government Province of North Sumatera (to be confirmed once all settled). 36 5.2 Financing Plan Project Implementation Unit (PIU), the city of Medan task force, will be responsible for the day-to-day implementation activities of this SEP. A preliminary assessment of the financing needs is being undertaken, with the main elements listed below. TABLE 8. FINANCING NEEDS Expenditure Items Est. Amount Source of funding Recruitment of environmental and social specialists, IDR 6 billion Component 1 including community engagement specialist, throghout the project implementation. (approximation IDR 1.2 billion per year) Public consultations, with all key stakheolders, at the IDR 1.5 billion provincial and city levels ((may be delivered in hybrid mode due to the uncertainty of public health condition induced by Covid-19 Omicron variant). Annually to report progress, and update concerns/ feedback for the ongoing project operation. Stakeholder engagement with vulnerable groups (in IDR 1 billion separate sessions) throughout the project cycle, such as with people with disabilities, the elderly, and pregnant women., and schoolchildren. Community facilitators (two persons) IDR 960 million (approximation IDR 480 million for 1 year) Community facilitators will be needed during prepration of construction and by the last year of projec implementation, to lead consultation with angkot drivers, street vendors that will be affected by the construction and the BRT operation when it is ready. Capacity building on community engagement for sub- IDR 1 billion national governments (may be delivered in hybrid mode due to the uncertainty of public health condition induced by Covid-19 Omicron variant) Stakeholder engagement and community awareness IDR 150 million materials and campaign (for year 1) Advertisement of the BRT project, via radio and local IDR 2 billion newspaper, several times (for instance, at the 37 beginning, in the middle and at the end to promote the BRT) for the full cycle of the project GRM operationalization/ development of modules or SOP TBDIDR 650 million and trainings for Year 1 of project implementation (including hiring additional professional GRM trainers for assisting social specialist) GRM operationalization: Grievance Log/ database (IT IDR 750 million based service) throughout the project cycle Recruitment for Gender specialist for Sexual Exploitation TBD IDR 600 million and Abuse (SEA); city-level mitigation measures and response/referral mechanisms Monitoring and Evaluation, and Reporting consultants IDR 1.5 billion (periodically as per engagement plan) Sexual Exploitation and Abuse (SEA) complaints’ response TBD mechanism GRM implementation in and around construction site TBD Selected environment contractors’ budget Rough budget estimation IDR 16.1 billion Note: This is rough approximation of SEP implementation budget. The actual budget estimation for will be detailed further once the details action plan is confirmed at subnational level. The annual working plan includes detailed activities’ plan and budget-estimation for the following year (so annual working plan for 2023 will be developed and submitted to PMU in 2022). We, the Government of North Sumatera, together with the Government of Medan city, have to follow this budgeting cycle. 6 Monitoring & Evaluation and Reporting Mechanisms Monitoring and Evaluation will be conducted in regular basis to capture the progress, challenges, concerns and feedback from all stakeholders, including project affected persons, angkot drivers and micro businesses that affected by project activities, variety of group commuters, and civil society organisations. While we proposed a rapid assessment, we also will have an annual M&E to capture any concerns as abovementioned. There are different ways to capture feedback, which can be seen as below. 38 TABLE 9. MONITORING AND REPORTING PLAN Key elements Timeframe Methods Responsibilities Rapid feedback on consultation Periodic (during project preparation Impromptu interview, observations, or mini survey. PIU with support from an processes: and maintained throughout project independent M&E consultant implementation) For instance, survey to 5-10% of the participants: prepare 1) Stakeholders’ access to project a mini questionnaire to 10 participants of the meeting to information and consultations fill in, if the meeting was attended by 100 people. Questionnaire should not be longer than 5 minutes to 2) Acceptability and This also can be done right after complete. appropriateness of consultation and consultation or meeting with key engagement approaches stakeholders; and in later stage of the project implementation, through an impromptu visit to the bus If situation allows, M&E support can interview on the spot stations (spot check). several participants to gather feedback on the 3) Accessibility and readability of appropriateness, clarity and other aspects of good public information dissemination communication practice during the consultation materials processes. For the annual M&E, the design should be clearly defined, including number of participants, inclusion of vulnerable groups, and methods of data collection. Community facilitators’ engagement Periodic (during project Interviews, observations, survey, score-card as relevant PIU with support from an with target beneficiaries implementation) independent M&E consultant Public awareness of and satisfaction Periodic (during project Spot checks, interviews, observations PIU with support from a on FGRM channels and their implementation) communication specialist reliability 39 Key elements Timeframe Methods Responsibilities If complainers file a complaint, the form may ask whether she/he/them is willing to be interviewed to improve GRM processes. Tones in social media and broader Periodic (during project Social media monitoring, interviews, observations PIU with support from a public perceptions (including implementation) communication specialist NGOs/CSOs) Rate of grievances and complaints Periodic (during project Desk review, interviews, survey PIU with support from an (reported and unreported) implementation) independent M&E consultant 40 ANNEXES Annex 1- Documentation Template for Public Consultations/ Community meetings Event : Date and time : Location/ Venue : Lead organiser : Number of : participants Women: Men: Peoples with Other disability: participants identified as vulnerable groups: Participants’ list : (for instances, from task force, communities in X village in Y subdistrict in Medan, association of angkot drivers Z, etc) Activity and note Documentations/ photos* Annexes (invitation letter, Q&As note, and other documentation) Note: Photographers/ organiser of the meeting must obtain participants consent before taking photograph. Whenever possible, to avoid taking a close-up photograph, particularly children, people with disability, and elderly. Thus, the strategy is usually taking the whole-room perspective. 41 Annex 2- Grievance Form COMPLAINT FORM Registration Number (will be filled by the grievance’s staff) Date of Complaint Reporter’s Name (not required, may be left blank) Cellular Phone Number Email Identity Number Request for Confidentiality  Yes  No Complaint Description Annex 42 FORMULIR PENGADUAN/ KELUHAN Nomor Registrasi Keluhan (akan diisi oleh petugas) Tanggal Pelaporan Keluhan Nama Pelapor (tidak harus diisi, dapat dikosongkan) Nomor Telpon/ HP Email/ Alamat Surat-Menyurat Nomor Identitas Permintaan untuk Merahasiakan  Ya  Tidak Laporan Deskripsi Keluhan (dapat dilengkapi dengan tanggal dan lokasi kejadian) Lampiran (data pendukung, dapat berupa dokumen, foto, dll.) 43 Annex 3- Outline for GRM Report (from Satker/ PIU to DGLT/ PMU) Grievance Redress Mechanism implementation’s annual report must include the following information: • Number of grievances received, proceed, resolved, and unresolved • What channels captured grievances (and which ones captured the most?) • How many days grievances was proceeded and then resolved? (Was is more than the anticipated processing days as per SOP?) • What are the common theme of grievances (typology of complaints) • What type of complaints that have to be escalated and/or unresolved as of reporting? • What are aspects that can be improved? Including if there are any specific resources needed to enable a more effective and efficient GRM implementation at subnational level • Lesson learnt Annex 4- Report for Public Consultation in Medan City Prepared by: the Ministry of Transportation of the Republic of Indonesia, Directorate General of Land Transport. Date and time : Friday, 9 December 2021, 14.00 – 17.15 WIB Location : Emerald Garden Hotel, Medan Number of : 32 (23 offline and 9 online participants) participants Women: 9 Men: 23 People with disability: - Participants are from: Transport Agency of Deli Serdang district, Public Work agency of Medan city, Medan Development Planning Agency (Bappeda), Communication and Information Agency of Medan city (Kominfo), Public transport operators of Medan city and North Sumatera (DPC and DPU ORGANDA), technical units of bus depots (BPTD Terminal Pinang Baris/ BTPD II North Sumatera), head of subdistrict of West Medan, angkot drivers, cultural heritage individual expert, and GESI individual expert. Hosts : DG Land Transport, Ministry of Transport Transport Agency of North Sumatera Transport Agency of Medan City Summary of key findings: • The Public and existing public transport users aspire for a more convenient, safe, and affordable public transport within Medan metropolitan area • Concerns related to social and economic impacts: 1) Potential impacts on angkot drivers’ livelihoods. There are 5.605 registered angkot vehicles, and 4.792 of them are operated by the owners. 2) Transfer of land assets (from one government agency to the other) is high likely to 44 happen for developing Bus Depot in Terminal Pinang Baris (approximately 10 ha) and in Terminal Amplas (approximately 5 ha), which requires reconstruction of existing government building, and thus is a subject of Indonesia 2021 Law on the Transfer of Assets among government agencies, and 3) land acquisition for development of 14 bus station along the BRT routes (approximately 8000 m2). • Concerns related to livelihoods disturbance on street vendors and/or micro/small businesses along the route and in/around bus depot Terminal Pinang Baris and Terminal Amplas. • Based on current BRT plan, including routes, bus stations, and bus depots, land acquisition/ purchasing land is not anticipated. Instead, transfer of assets according to the Government of Indonesia’s regulation 2021 Law on Assets Transfer will be undertaken to acquire state land. • Representatives from cooperatives, public transport operators’ association (ORGANDA), and angkot drivers concerns on income reduction or loss; and they wish to involve more in the project and wish the project design to provide businesses and/or employment opportunities. • Cultural heritage and gender experts did not raise any concerns at the forum. • Detailed Engineering Design (DED) for the bus depots has yet to be developed. Bus Depot in Terminal Baris is still under discussions (with three other alternatives). Q&A sessions: Existing public transport operators: Medan Bus Operator and Trans Metro Deli Operator • We support BRT program in Medan metropolitan. However, based on experience, the Deli Serdang district’ bus transit system in 5 routes (Trans Metro Deli/ TMD) has negatively affected existing public transports, such as angkots and minibuses. With the proposed 17 new routes, it more likely “kill” existing public transport operators and angkot drivers, without clear plan of integration and/or empowerment activities. • Angkot drivers only earn IDR 300.000 net income/ month (US 18/ month purchasing power parity), which is far from enough to cover daily needs. This financial hardship has affected their wellbeing, and road accidents seem to increase in the past few months. Based on information from public transport drivers- informal network, the driver drove the car under influence (of illicit drugs or alcohol), which consumption induced by stress out of economic hardship. • To provide employment opportunities for existing workers in public transport sector and involved public transport as feeders. Response from government: We are developing plan for options of integration of existing public transport to BRT, in terms of routes and vehicles (armada). The funding is from foreign loan from the World Bank approximately IDR. 1.7 billion. The Chief of Pinang Baris Bus Depot: As the construction more likely to change the traffic flow and increased jam during busy hours, we need to develop traffic management plan (i.e. ANDALIN in Bahasa Indonesia) Response from Government of Indonesia: Yes, we will. Public Transport Operators Association (ORGANDA) of Deli Serdang district: We support this program, please include public transport operators (ORGANDA) on the development of technical integration plan, and to provide economic and employment opportunities to local peoples. 45 Head of West Medan subdistrict: • We wish the BRT will reach our area (West Medan subdistrict). • We expected to have the information, such as ESMF and summary of the project design, a bit earlier so we had adequate time to read them through. Please make the information more accessible in the future. Response from the Government of Indonesia: We are still finalising the design plan, both for reach, routes and location of the bus depots, we will inform you and seek for your feedback in the future. We have developed engagement plan with stakeholders, and please look forward to it. Closing remarks by Head of Transport Agency of Medan city Thanking for everyone’s feedback and time, government takes notes of all concerns and aspirations, and ask all key stakeholders attending the consultation to support the program implementation in Medan metropolitan area. Photos and list of attendees: In person attendees 46 47 Due to limited number of people that are allowed to attend the in-person meeting, several people participated and/or observed via Zoom Photograph of list of attendees 48 49