World Bank Group Country Opinion Survey 2016: Jordan FY 2016 Jordan Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 April 2017 World Bank Group Country Opinion Survey 2016: Jordan Acknowledgements The Jordan Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG). Jing Guo, Svetlana Markova, and Jessica Cameron oversaw design, reporting, and analysis. Calita Woods and Dania Mendoza provided data support. PORG acknowledges the significant contribution from the Jordan country team and the local fielding agency To Excel. In particular, PORG is grateful for the support from Zeina El Khalil (Communications Officer), who coordinated the survey related activities from Beirut, Jordan. 1 World Bank Group Country Opinion Survey 2016: Jordan Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues Facing Jordan .......................................................9 V. Overall Attitudes toward the World Bank Group .......................14 VI. Sectoral Effectiveness................................................................20 VII. How the World Bank Group Operates .......................................23 VIII. World Bank Group’s Knowledge and Instruments .....................30 IX. The Future Role of the World Bank Group in Jordan .................34 X. Citizen Voice ..............................................................................40 XI. Energy Subsidy Reform..............................................................42 XII. Private Sector ............................................................................44 XIII. Refugees....................................................................................45 XIV. Communication and Information Sharing..................................48 XV.Appendices ..................................................................................52 2 World Bank Group Country Opinion Survey 2016: Jordan I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Jordan perceive the WBG. The survey explored: ▪ General Issues Facing Jordan ▪ Overall Attitudes toward the World Bank Group ▪ World Bank Group’s Effectiveness and Results ▪ The World Bank Group’s Knowledge Work and Activities ▪ Working with the World Bank Group ▪ The Future Role of the World Bank Group in Jordan ▪ Citizen Voice: Government Accountability ▪ Citizen Voice: Service Delivery ▪ Subsidy Reform ▪ Private Sector ▪ Refugees ▪ Communication and Information Sharing ▪ Demographic Information II. Methodology From June to August 2016, 318 stakeholders of the WBG in Jordan were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the Office of the President, Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/contractors working on WBG-supported projects/programs; local governments; bilateral/multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs/community based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 85 stakeholders participated in the survey (27% response rate). Respondents received and returned the questionnaires via mail or email. Respondents were asked about: general issues facing Jordan; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Jordan; citizen voice: government accountability; citizen voice: service delivery; subsidy reform; private sector; refugees, and the WBG’s communication and information sharing. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. 3 World Bank Group Country Opinion Survey 2016: Jordan II. Methodology (continued) The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’13 (response rate was 52%, N=132). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’13 COS report and the non- weighted data presented in appendices A, B, C, D, and F. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix E (page 111). 4 World Bank Group Country Opinion Survey 2016: Jordan III. Demographics of the Sample Current Position ▪ For further analyses, employees of a ministry and consultants working on WBG projects were combined, respondents from the financial sector/private banks and private sector organizations were combined; respondents from NGOs/CBOs, private foundations, trade unions, and faith-based groups were combined in the “CSO” category; and the small number of respondents from the office of a Minister, local governments, bilateral/multilateral agencies, the media, independent government institutions, and other organizations were included in the “Other” category. There were no respondents from the Office of the President/Prime Minister, Office of a Parliamentarian, youth groups, or the judiciary branch. Percentage of Respondents (N=79) NGO/Community Based Organization 20% Private Sector Organization 14% Academia/Research Institute/Think Tank 13% Employee of a Ministry, Ministerial Department or 11% Implementation Agency Other 10% Financial Sector/Private Bank 6% Project Management Unit 5% (PMU)/Consultant/Contractor Independent Government Institution 5% Office of Minister 4% Bilateral/Multilateral Agency 3% Media 3% Trade Union 3% Local Government Office or Staff 1% Private Foundation 1% Faith-Based Group 1% “Which of the following best describes your current position?” (Respondents chose from a list.) 5 World Bank Group Country Opinion Survey 2016: Jordan III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=80) Other 23% Education 21% Macroeconomics and fiscal management 11% Finance and markets 10% Trade and competitiveness 6% Transport and ICT 6% Generalist (specialized in multiple sectors) 6% Public-private partnerships 4% Gender 3% Poverty 3% Jobs 3% Health, nutrition, and population 1% Energy and extractives 1% Urban, rural, and social development 1% Agriculture 1% “Please identify the primary specialization of your work.” (Respondents chose from a list.) 6 World Bank Group Country Opinion Survey 2016: Jordan III. Demographics of the Sample (continued) Geographic Locations ▪ Geographic location comparisons can be found in Appendix C (page 101). Percentage of Respondents (N=81) Other cities, 12% Amman (Greater Amman Municipality) , 88% "Which best represents your geographic location?" (Respondents chose from a list.) Exposure to Agencies within the World Bank Group Percentage of Respondents (N=69) The Multilateral Other, 19% Investment Guarantee Agency (MIGA), 1% The World Bank (IBRD), 42% The International Finance Corporation (IFC), 38% "Which of the following agencies of the World Bank Group do you primarily engage with in Jordan?" (Respondents chose from a list.) 7 World Bank Group Country Opinion Survey 2016: Jordan III. Demographics of the Sample (continued) Familiarity with the World Bank Group ▪ Year comparison: Respondents in this year’s Country Survey and the FY’13 Country Survey had statistically similar levels of familiarity with the World Bank Group in Jordan (weighted mean in FY’16 = 6.6; weighted mean in FY’13 = 6.7)1. ▪ Respondents’ levels of familiarity with the WBG were significantly, strongly correlated with their ratings of the WBG’s overall effectiveness in Jordan and the extent to which the WBG plays a relevant role in development in Jordan, and significantly, moderately correlated with the extent to which the WBG contributes to the country’s development results. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All respondents 6.5 CSO 7.2 Employee of a Ministry/PMU/Consultant 6.6 Private Sector/Financial Sector/Private Bank 6.6 Other 6.6 Academia/Research Institute/Think Tank 5.4 "How familiar are you with the work of the World Bank Group in Jordan?" (1 - "Not familiar at all", 10 - "Extremely familiar") 1 Please refer to Appendix E (page 111) for more details on weighting. The means in the chart were calculated based on un-weighted data. 8 World Bank Group Country Opinion Survey 2016: Jordan IV. General Issues Facing Jordan Headed in the Right Direction2 ▪ Year comparison: respondents in this year’s Country Survey and the FY’13 Country Survey had statistically similar views of the direction in which Jordan is headed. Percentage of Respondents (FY 2016 N=61; FY 2013 N=103) 49% The right direction 43% 19% The wrong direction 26% 32% FY 2016 Not sure 31% FY 2013 "In general, would you say that Jordan is headed in ... ?" (Respondents chose from a list.) 2 Percentages presented in the chart were calculated based on weighted data from FY’16 and FY’13. 9 World Bank Group Country Opinion Survey 2016: Jordan IV. General Issues Facing Jordan (continued) Development Priority ▪ Year comparison: Respondents in the previous FY’13 Country Survey indicated that the most important development priorities in Jordan were “public sector governance/reform” (39%), “energy” (32%), “job creation/employment” (28%), and “anti-corruption” (27%). Percentage of Respondents (N=83) Public sector governance/reform 41% Job creation/employment 31% Private sector development 24% Economic growth 23% Poverty reduction 19% Energy 18% Security/stabilization/reconstruction 17% Education 16% Foreign direct investment 14% Transport 12% Anti corruption 12% Regional conflict and tensions 7% Rural development 5% Trade and exports 5% Law and justice 5% Water and sanitation 5% Equality of opportunity 5% Health 5% Information and communications technology 4% Food security 4% "Listed below are a number of development priorities in Jordan. Please identify which of the following you consider the most important development priorities in Jordan. (Choose no more than THREE)" (Respondents chose from a list. Responses combined. Top 20 of 35 response options shown.) 10 World Bank Group Country Opinion Survey 2016: Jordan IV. General Issues Facing Jordan (continued) What Would Contribute Most to Reducing Poverty ▪ Year comparison: In the previous FY’13 Country Survey, respondents indicated that the greatest contributors to poverty reduction in Jordan were “job creation/employment” (49%), “economic growth” (39%), “domestic private sector development” (24%), and “equality of opportunity” (23%). Percentage of Respondents (N=84) Job creation/employment 49% Economic growth 46% Private sector development 29% Education 24% Equality of opportunity 15% Anti corruption 15% Rural development 13% Foreign direct investment 13% Social protection 8% Public sector governance/reform 8% Law and justice 7% Agricultural development 7% Trade and exports 7% Security/stabilization/reconstruction 6% Gender equity 6% Transport 6% Global/regional integration 5% Energy 4% Local governance and institutions 2% Social cohesion 2% "The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Jordan? (Choose no more than THREE)" (Respondents chose from a list. Responses combined. Top 20 of 34 response options shown.) 11 World Bank Group Country Opinion Survey 2016: Jordan IV. General Issues Facing Jordan (continued) Factors Contributing to “Shared Prosperity” Percentage of Respondents (N=80) Consistent economic growth 36% A growing middle class 29% Education and training that better ensure job 25% opportunity Better entrepreneurial opportunities 21% Better employment opportunities for young people 16% Greater access to micro-finance for the poor 15% Better opportunity for the poor who live in rural areas 11% More reliable social safety net 9% Greater voice and participation for citizens to help 8% ensure greater accountability Better quality public services 8% Greater access to health and nutrition for citizens 6% Better employment opportunities for women 5% Greater equity of fiscal policy 5% Better opportunity for the poor who live in urban 4% areas Other 1% "The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Jordan? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 12 World Bank Group Country Opinion Survey 2016: Jordan IV. General Issues Facing Jordan (continued) Gap between the Rich and the Poor Percentage of Respondents (N=85) Don't know, 2% A small problem, 11% A very big problem, 35% A moderately big problem, 52% "Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Jordan?" (Respondents chose from a list.) Global Climate Change Percentage of Respondents (N=85) Not a problem, 2% Don't know, 2% A very serious Not too serious problem, 29% problem, 19% A somewhat serious problem, 47% "In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem?" (Respondents chose from a list.) (Note: Percengages may not total 100 due rounding) 13 World Bank Group Country Opinion Survey 2016: Jordan V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts ▪ Year comparison: Respondents in the previous FY’13 Country Survey most often attributed failed or slow World Bank assisted reform efforts to that “the Government works inefficiently” (44%), “reforms are not well thought out in light of country challenges” (39%), “political pressures and obstacles” (35%), and “the World Bank is not sensitive enough to political/social realities on the ground” (35%). Percentage of Respondents (N=84) The Government works inefficiently 39% There is not an adequate level of citizen/civil 32% society participation The World Bank Group is not sensitive enough to 32% political/social realities on the ground Reforms are not well thought out in light of 31% country challenges Political pressures and obstacles 31% Lack of/inadequate levels of capacity in 27% Government Poor donor coordination 21% Inadequate funding 19% The World Bank Group does not do adequate 14% follow through/follow-up Ongoing conflict and instability 12% The World Bank Group works too slowly 11% Other 2% "When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 14 World Bank Group Country Opinion Survey 2016: Jordan V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness3 (Indicator Question) Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 5.8 FY 2016 All Respondents 5.6 FY 2013 "Overall, please rate your impression of the World Bank Group's effectiveness in Jordan." (1 - "Not effective at all", 10 - "Very effective") Achieving Development Results (Indicator Question) Mean Rating 1 2 3 4 5 6 7 8 9 10 6.1 FY 2016 All respondents* 5.4 FY 2013 "To what extent does the World Bank Group’s work help to achieve development results in Jordan?" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between FY2016 and FY2013) 3 Means presented in the charts on this page were calculated based on weighted data from FY’16 and FY’13. 15 World Bank Group Country Opinion Survey 2016: Jordan V. Overall Attitudes toward the World Bank Group (continued) WBG Staff Preparedness4 Mean Rating 1 2 3 4 5 6 7 8 9 10 6.7 FY 2016 All Respondents 6.2 FY 2013 "To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Jordan solve its most complicated development challenges?" (1-"To no degree at all", 10-"To a very significant degree") The World Bank and the IFC Working Together ▪ Only those stakeholders who responded “Yes” to the question “Do your projects involve both the World Bank and the IFC?” provided their views on the working relationship between the World Bank and the IFC. Percentage of Respondents (N=15) The way the two institutions work together needs improvement, 33% The two institutions work well together, 67% "Which best represents your geographic location?" (Respondents chose from a list.) 4 Means presented in the chart were calculated based on weighted data. 16 World Bank Group Country Opinion Survey 2016: Jordan V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups ▪ Stakeholder groups: Respondents across stakeholder groups gave statistically similar mean ratings for the aggregated responses to the twenty eight COS indicator questions. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (see page 73). ▪ Collaboration: Respondents who collaborated with the WBG had significantly higher overall ratings for the twenty eight indicator questions than respondents who do not work with the WBG (mean ratings are 6.4 and 5.7 respectively). Mean Ratings 1 2 3 4 5 6 7 8 9 10 All Stakeholder Groups 6.0 Other 6.4 Employee of a Ministry/PMU/Consultant 6.0 CSO 6.0 Academia/Research Institute/Think Tank 5.7 Private Sector/Financial Sector/Private Bank 5.6 Mean Ratings for All Indicator Questions by Stakeholder Groups on a Scale from 1 to 10 17 World Bank Group Country Opinion Survey 2016: Jordan V. Overall Attitudes toward the World Bank Group (continued) Greatest Value ▪ Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank’s greatest value to Jordan were its “financial resources: policy based lending/budget support to the Government” (36%), “financial resources: investment lending” (34%), and “technical assistance” (29%). Percentage of Respondents (N=61) Financial resources 33% 8% 41% Policy advice, studies, analyses 23% 16% 39% Technical assistance 11% 20% 31% Help to bring discipline/effective supervision to 11% 8% 19% implementation of investment projects Capacity development 8% 8% 16% Strategy formulation 2% 10% 12% Data and statistics 3% 7% 10% Mobilizing third party financial resources 3% 7% 10% Donor coordination 8% 8% Convening/Facilitating 7% Linkage to non-Bank expertise 5% Greatest value Second greatest value Other 2% "When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Jordan?" (Respondents chose from a list.) 18 World Bank Group Country Opinion Survey 2016: Jordan V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness ▪ Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank’s greatest weakness in its work in Jordan were “not adequately sensitive to political/social realities in Jordan” (34%), “imposing technocratic solutions without regard to political realities” (29%), “not exploring alternative policy options” (17%), and “being too influenced by developed countries” (17%). Percentage of Respondents (N=80) Not adequately sensitive to political/social realities in 24% Jordan Not collaborating enough with stakeholders outside the 23% Government Too influenced by developed countries 19% Not enough public disclosure of its work 15% Its advice and strategies do not lend themselves to 13% practical problem solving Not exploring alternative policy options 10% Not willing to honestly criticize policies and reform 10% efforts in the country Imposing technocratic solutions without regard to 10% political realities World Bank Group’s processes too complex 9% Inadequate number of World Bank Group staff members 9% located in the country World Bank Group’s processes too slow 9% Don’t know 8% Not aligned with country priorities 6% Arrogant in its approach 5% Not focused enough on issues that are unique to post- 4% conflict countries Not client focused 4% Other 3% Staff too inaccessible 3% Not aligned with other donors’ work 3% The credibility of its knowledge/data 1% "Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Jordan? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 19 World Bank Group Country Opinion Survey 2016: Jordan VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison5 Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Water and sanitation* 5.7 6.7 Transport* 5.3 6.6 Environmental sustainability 5.9 6.5 Public sector governance/reform* 5.3 6.5 Poverty reduction* 5.1 6.3 Urban development 5.6 6.3 Regulatory framework 5.96.3 Economic growth* 5.3 6.1 Disaster management* 4.4 6.1 Law and justice 6.0 Food security* 4.7 6.0 Regional conflict and tensions 6.0 Energy* 5.0 5.9 Trade and exports 5.35.9 Local governance and institutions 5.8 Climate change 5.0 5.8 Communicable/non-communicable diseases 5.2 5.7 Job creation/employment* 4.6 5.7 Education 5.7 5.7 Gender equity 5.76.0 Private sector development 5.6 5.2 Global/regional integration 5.6 5.7 Natural resource management* 4.3 5.6 Information and communications technology 5.6 5.5 Security/stabilization/reconstruction 5.5 Health 5.4 5.7 Rural development 5.4 5.4 Anti corruption* 3.3 5.4 Equality of opportunity 4.7 5.4 Financial markets 4.8 5.4 Social protection 4.8 5.3 FY 2016 Agricultural development 4.5 5.3 Foreign direct investment 5.3 5.6 FY 2013 Social cohesion 5.1 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Jordan?" (1-"Not effective at all", 10-"Very effective") (*Significantly different between FY 2016 and FY 2013) 5 Means presented in this chart were calculated based on weighted data. See Appendix E for details. 20 World Bank Group Country Opinion Survey 2016: Jordan VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration6 Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Water and sanitation 6.5 7.3 Public sector governance/reform 6.3 6.9 Poverty reduction 6.0 6.7 Energy 5.5 6.6 Regulatory framework 6.5 6.4 Transport 6.5 6.6 Economic growth 5.96.3 Environmental sustainability 6.3 6.0 Communicable/non-communicable diseases 4.7 6.3 Private sector development 5.3 6.2 Job creation/employment 5.5 6.2 Urban development 6.1 6.1 Trade and exports 6.1 6.0 Education 5.4 6.1 Anti corruption 5.1 6.0 Local governance and institutions 5.0 6.0 Health 5.4 6.0 Disaster management 5.56.0 Climate change 5.0 6.0 Natural resource management 4.8 6.0 Food security 5.9 5.7 Gender equity 5.9 5.5 Foreign direct investment 5.3 5.9 Global/regional integration 5.1 5.9 Financial markets 5.8 5.6 Rural development 5.25.7 Social cohesion* 3.9 5.6 Information and communications technology 5.5 5.6 Regional conflict and tensions 5.45.8 Equality of opportunity 5.3 5.0 Collaborating Law and justice 5.3 6.3 with the WBG Security/stabilization/reconstruction 5.2 5.2 Not collaborating Agricultural development 5.2 4.9 with the WBG Social protection 5.15.6 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Jordan?" (1-"Not effective at all", 10-"Very effective") (*Significantly different between collaborators and non-collaborators with the WBG) 6 Note in the Appendix on the sectoral effectiveness (Appendix A, page 53) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 21 World Bank Group Country Opinion Survey 2016: Jordan VI. Sectoral Effectiveness (continued) The WBG Promoting Private Public Partnerships Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.1 “To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Jordan?" (1 - "To no degree at all", 10 - "To a very significant degree") Helping the Poorest Percentage of Respondents (N=83) To a fully sufficient degree, 2% Don't know, 10% To a somewhat sufficient degree, 18% To a very insufficient degree, 25% To a somewhat insufficient degree, 45% “To what extent do you believe that the World Bank Group's work and support help the poorest in Jordan?” (Respondents chose from a list.) 22 World Bank Group Country Opinion Survey 2016: Jordan VII. How the World Bank Group Operates The World Bank Group’s Work in Jordan: Year Comparison7 Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Overall the World Bank Group currently plays a 5.7 relevant role in development in Jordan¹ 5.8 The World Bank Group’s work is aligned with 5.7 FY 2016 what I consider the development priorities for Jordan¹ 5.5 FY 2013 "To what extent do you agree with the following statements about the World Bank Group’s work in Jordan?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator Question The World Bank Group’s Work in Jordan: Collaboration Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Overall the World Bank Group currently plays a 6.3 relevant role in development in Jordan¹ 5.5 The World Bank Group’s work is aligned with 6.1 what I consider the development priorities for Jordan¹ 5.5 Collaborating with the WBG Not collaborating with the WBG "To what extent do you agree with the following statements about the World Bank Group’s work in Jordan?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator Question 7 Means in the chart were calculated based on weighted data. 23 World Bank Group Country Opinion Survey 2016: Jordan VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison8 Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group effectively monitors and 6.6 evaluates the projects and programs it supports 6.1 Where country systems (e.g., procurement, financial 6.6 management, etc.) are adequate, the World Bank 6.3 Group makes appropriate use of them¹ Working with the World Bank Group increases 6.4 Jordan’s institutional capacity 6.3 The World Bank Group provides effective 6.3 implementation support (i.e., supervision of 6.4 projects) The World Bank Group’s approvals and reviews are 6.0 done in a timely fashion 5.5 The World Bank Group’s “Safeguard Policy” 5.9 requirements are reasonable 5.6 The World Bank Group takes decisions quickly in 5.5 Jordan¹ The World Bank Group’s conditions on its lending 5.4 are reasonable 5.3 5.3 FY 2016 The World Bank Group disburses funds promptly 4.8 FY 2013 "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator Question 8 Means in the chart were calculated based on weighted data. 24 World Bank Group Country Opinion Survey 2016: Jordan VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Working with the World Bank Group increases 6.8 Jordan’s institutional capacity 6.2 Where country systems are adequate, the World 6.8 Bank Group makes appropriate use of them¹ 6.5 The World Bank Group provides effective 6.4 implementation support 6.4 The World Bank Group effectively monitors and 6.3 evaluates the projects and programs it supports 6.8 The World Bank Group’s conditions on its lending are 5.9 reasonable 5.5 The World Bank Group’s “Safeguard Policy” 5.9 requirements are reasonable 6.3 The World Bank Group’s approvals and reviews are 5.8 done in a timely fashion 6.4 The World Bank Group takes decisions quickly in 5.8 Jordan¹ 5.6 5.6 The World Bank Group disburses funds promptly 5.7 Collaborating with the WBG Not collaborating with the WBG "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator Question 25 World Bank Group Country Opinion Survey 2016: Jordan VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison9 Mean Rating 1 2 3 4 5 6 7 8 9 10 Treating clients and stakeholders in Jordan with 7.6 respect¹ 7.6 Being a long-term partner¹ 7.3 Straightforwardness and honesty¹ 7.3 7.5 Collaboration with the Government*¹ 6.8 7.6 Openness (sharing data and other information)¹ 6.6 6.8 Collaboration with the UN¹ 6.6 Collaboration with other donors and development 5.9 partners*¹ 6.7 Flexibility (in terms of the institution’s products and 5.5 services)¹ 5.5 Responsiveness to needs¹ 5.5 6.1 The speed in which it gets things accomplished on the 5.5 ground¹ 5.8 Being inclusive¹ 5.4 5.9 Flexibility (in terms of changing country 5.4 circumstances)¹ 5.5 Staff accessibility*¹ 5.4 6.3 Collaboration with the private sector¹ 5.2 Ease of access to the people at the World Bank Group FY 2016 5.1 who are making decisions important to my work¹ FY 2013 Collaboration with civil society¹ 4.9 "To what extent is the World Bank Group an effective development partner in Jordan, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between FY 2016 and FY 2013) ¹Indicator Question 9 Means in the chart were calculated based on weighted data. 26 World Bank Group Country Opinion Survey 2016: Jordan VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration Mean Rating 1 2 3 4 5 6 7 8 9 10 Treating clients and stakeholders in Jordan with 8.1 respect¹ 7.2 Being a long-term partner¹ 8.0 7.0 Straightforwardness and honesty¹ 7.6 6.8 Collaboration with the Government¹ 7.2 6.8 Openness (sharing data and other information)¹ 7.1 6.5 Collaboration with other donors and development 6.6 partners¹ 5.7 Collaboration with the UN¹ 6.5 6.2 Responsiveness to needs*¹ 6.2 5.3 Being inclusive*¹ 6.2 5.1 Staff accessibility*¹ 6.2 4.8 Flexibility (in terms of the institution’s products and 6.1 services)¹ 5.2 Ease of access to the people at the World Bank Group 6.1 who are making decisions important to my work*¹ 4.7 Collaboration with the private sector*¹ 5.9 4.5 Flexibility (in terms of changing country 5.9 circumstances)¹ 5.0 The speed in which it gets things accomplished on the 5.7 ground¹ 5.3 Collaboration with civil society*¹ 5.6 4.5 Collaborating with the WBG Not collaborating with the WBG "To what extent is the World Bank Group an effective development partner in Jordan, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 27 World Bank Group Country Opinion Survey 2016: Jordan VII. How the World Bank Group Operates (continued) Internal Measuring and Monitoring Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.7 "To what extent do you believe the World Bank Group measures and corrects its work in real time in Jordan?" (1-"To no degree at all", 10-"To a very significant degree") Helping build existing country systems Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.0 "To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in Jordan?" (1-"To no degree at all", 10-"To a very significant degree") Staffing in Jordan Mean Ratings 1 2 3 4 5 6 7 8 9 10 All respondents 5.9 "To what extent do you believe the World Bank Group is adequately staffed in Jordan?" (1-"to no degree at all", 10-"To a very significant degree") 28 World Bank Group Country Opinion Survey 2016: Jordan VII. How the World Bank Group Operates (continued) Collaboration between the UN and the WBG Percentage of Respondents (N=78) Don't know 50% The same level of effective collaboration 26% Less effective collaboration 13% More effective collaboration 12% "In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your country?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 29 World Bank Group Country Opinion Survey 2016: Jordan VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities10 Percentage of Respondents (FY 2016 N=67; FY 2013 N=115) 4% Weekly 12% 10% Monthly 15% 46% A few times a year 47% 19% Rarely 15% 19% Never FY 2016 11% FY 2013 "How frequently do you consult World Bank Group's knowledge work and activities in the work you do?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 10 Percentages in the chart were calculated based on weighted data. 30 World Bank Group Country Opinion Survey 2016: Jordan VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Jordan’ Knowledge Needs11 (Indicator Question) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 6.2 FY 2016 All Respondents 5.9 FY 2013 "The World Bank Group meets Jordan's needs for knowledge services (e.g., research, analysis, data, technical assistance)." (1-"Strongly disagree", 10-"Strongly agree") Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 6.6 All Respondents FY 2016 6.1 FY 2013 "Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country?" (1-"Not significant at all", 10-"Very significant") Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 7.2 FY 2016 All Respondents 6.9 FY 2013 "Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?" (1-"Very low technical quality", 10-"Very high technical quality") 11 Means in the charts on this page were calculated based on weighted data. 31 World Bank Group Country Opinion Survey 2016: Jordan VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities12 Mean Rating 1 2 3 4 5 6 7 8 9 10 Are source of relevant information on global 7.1 good practices 6.8 Are accessible (well written and easy to 6.5 understand) 6.0 6.3 Are adequately disseminated 5.7 6.1 Are translated enough into local language 5.9 Are adaptable to Jordan’s specific development 6.0 challenges and country circumstances¹ 5.7 5.9 Are timely 5.3 5.6 Lead to practical solutions FY 2016 Include appropriate level of stakeholder 5.5 involvement during preparation 5.7 FY 2013 "In Jordan, to what extent do you believe that the World Bank Group’s knowledge work and activities:" (1-"To no degree at all", 10-"To a very significant degree") ¹Indicator Question 12 Means in the chart were calculated based on weighted data. 32 World Bank Group Country Opinion Survey 2016: Jordan VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Jordan’s Needs for Financial Instruments13 (Indicator Question) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 5.7 FY 2016 All Respondents 5.4 FY 2013 "The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program-for-Results, etc.) meet the needs of Jordan." (1-"Strongly disagree", 10-"Strongly agree") 13 Means in the chart were calculated based on weighted data. 33 World Bank Group Country Opinion Survey 2016: Jordan IX. The Future Role of the World Bank Group in Jordan Making the World Bank Group of Greater Value ▪ Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank should “reach out more to groups outside of Government” (47%) and “improve the quality of its experts as related to Jordan’s specific challenges” (31%) to make itself of greater value in Jordan. Percentage of Respondents (N=84) Reach out more to groups outside of Government 35% Increase the level of capacity development in the 29% country Offer more innovative financial products 23% Offer more innovative knowledge services 18% Improve the competitiveness of its financing compared 14% to markets (e.g., cost, timeliness, other terms) Improve the quality of its experts as related to Jordan’s 14% specific challenges Provide more adequate 13% data/knowledge/statistics/figures on Jordan’s economy Reduce the complexity of obtaining World Bank Group 13% financing Ensure greater selectivity in its work 11% Work faster 7% Collaborate more effectively with Government clients 7% (e.g., national, state, local) Increase the level of World Bank Group staffing in 7% Jordan’s office Other 2% Increase availability of Reimbursable Advisory Services 0% (RAS) "Which of the following SHOULD the World Bank Group do to make itself of greater value in Jordan? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 34 World Bank Group Country Opinion Survey 2016: Jordan IX. The Future Role of the WBG in Jordan (continued) The World Bank Group Should Collaborate More with … ▪ Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank should work more with “private sector” (39%), “NGOs” (32%), and “local government” (28%) to ensure better development results in Jordan. Percentage of Respondents (N=85) Private sector 46% NGOs/Community Based Organizations (CBOs) 25% Academia/think tanks/research institutes 25% Local Government 18% Parliament 14% Beneficiaries 14% Donor community 13% Youth/university groups 12% Media 11% Foundations 4% Don’t know 2% Emerging donors 2% UN agencies 2% Regional organizations 1% Other 1% UN and regional peace keeping forces 0% "In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country?" (Respondents chose from a list. Responses combined.) 35 World Bank Group Country Opinion Survey 2016: Jordan IX. The Future Role of the WBG in Jordan (continued) Where the World Bank Group Should Focus its Resources ▪ Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank should focus its resources on “public sector governance/reform”(37%), “job creation/employment” (28%), “poverty reduction” (28%), and “economic growth” (27%). Percentage of Respondents (N=84) Economic growth 37% Public sector governance/reform 32% Job creation/employment 27% Education 24% Poverty reduction 15% Private sector development 13% Energy 13% Rural development 12% Transport 12% Health 12% Foreign direct investment 10% Equality of opportunity 8% Trade and exports 7% Agricultural development 7% Anti corruption 7% Law and justice 6% Global/regional integration 5% Security/stabilization/reconstruction 5% Natural resource management 5% Local governance and institutions 5% “When thinking about how the World Bank Group can have the most impact on development results in Jordan, in which sectoral areas do you believe the WBG should focus most of its resources in Jordan? ( Choose no more than THREE)” (Respondents chose from a list. Responses combined. Top 20 of 35 response options shown.) 36 World Bank Group Country Opinion Survey 2016: Jordan IX. The Future Role of the WBG in Jordan (continued) Future Combination of the WBG Services Percentage of Respondents (N=85) Convening services, 4% Don't know, 2% None of the above, 8% Knowledge Financial services, products, 16% 41% The combination is appropriate for Jordan, 28% "When considering the combination of services that the World Bank Group offers in Jordan, and taking into account its limited level of resources, which ONE of the following do you believe the WBG should offer more of in Jordan?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 37 World Bank Group Country Opinion Survey 2016: Jordan IX. The Future Role of the WBG in Jordan (continued) World Bank Group and other donors’ roles in development Percentage of Respondents (N=75; N=71) Public financial management 55% 23% Capacity of state institutions 51% 16% Improving livelihoods 40% 31% Jobs 35% 32% Access to basic services 35% 34% Social safety nets 25% 34% Access to justice systems 19% 20% Social cohesion 12% 32% Stimulating dialogue to promote peace and stability 9% 24% Conflict resolution mechanisms 3% 9% Reducing violence 3% 14% Security mechanisms 1% 17% WBG playing a leading role Benefit more from other donors "Please answer the following questions: A. Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Jordan? B. Which THREE areas below would benefit most from other donors in Jordan?" (Respondents chose from a list. Responses combined.) 38 World Bank Group Country Opinion Survey 2016: Jordan IX. The Future Role of the WBG in Jordan (continued) WBG Collaboration with the UN Percentage of Respondents (N=80) Collaborate on analysis, assessments and planning, including on rapid assessments on 61% emerging crisis and changing circumstances when both institutions are engaged Develop joint or complementary projects with the UN, leveraging each organization’s 60% comparative advantages Develop guidelines, framework and tools to facilitate operational cooperation and cross- 39% financing Organize more joint meetings and missions with 38% the UN Involve UN experts to a greater degree in World 31% Bank Group activities Share more information about the World Bank 16% Group’s activities, products, and knowledge Other 6% "What should the World Bank Group do to improve collaboration with the UN in the field? (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) 39 World Bank Group Country Opinion Survey 2016: Jordan X. Citizen Voice Governance Accountability Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 8.6 "How important is it for citizens in Jordan to have greater ‘voice’ than they have now, in order to hold the state accountable?" (1-"Not important at all", 10-"Extremely important") Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.2 "Do you think that in the past year or so, citizens in Jordan have obtained greater ‘voice’ to hold the state more accountable?" (1-"Far less voice", 10-"Much greater voice") 40 World Bank Group Country Opinion Survey 2016: Jordan X. Citizen Voice (continued) Service Delivery Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 8.7 "How important is it for citizens in Jordan to have greater ‘voice’ to ensure improved service delivery?" (1-"Not important at all", 10-"Extremely important") Percentage of Respondents (N=83) Inadequate national government budget resources 54% Lack of accountability on the part of providers 42% Inadequate skill set of providers 25% Corruption 24% Inefficient national government 23% Inefficient local government 20% Inadequate local government budget resources 19% Too costly 19% Attitude of the service providers 12% Inadequate provider staff 10% Inadequate citizen participation and voice 8% Inadequate will on the part of local government 8% None of the above 6% Inadequate will on the part of national government 5% Don’t know 1% Prefer not to answer 1% "Which of the following are the greatest obstacles in Jordan to improved service delivery? (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) 41 World Bank Group Country Opinion Survey 2016: Jordan XI. Energy Subsidy Reform Importance of Energy Subsidy Reform in Sustainable Growth Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 8.0 "When thinking about Jordan’s economy, to what extent do you believe subsidy reform in the energy sector is necessary to ensure sustainable growth?" (1-"Not necessary at all", 10-"Extremely necessary") Impact of Energy Subsidy Reform on the Poor Percentage of Respondents (N=79) A reduction in energy subsidies ultimately will help the 47% poor because it will lead to fiscal savings A reduction in energy subsidies will ultimately hurt the poor because it will lead to higher consumer prices of 53% energy "Which of the following statements best represent your views of energy subsidy reform in Jordan?" (Respondents chose from a list.) 42 World Bank Group Country Opinion Survey 2016: Jordan XI. Energy Subsidy Reform (continued) Benefits of Energy Subsidy Reform Percentage of Respondents (N=79) Energy subsidy reform could lead to fiscal savings and make funds available for more important social 54% spending (e.g., education, health, social protection). Energy subsidy reform could lead to greater efficiency, conservation and therefore have a positive impact on 29% climate change. Energy subsidy reform could lead to smarter practices in industry and manufacturing (i.e., moving away from 23% capital intensive industry to light manufacturing). None of the statements above. I do not believe that energy subsidy reform in Jordan will have a positive 16% impact on this country. Energy subsidy reform could lead to smarter agriculture practices (particularly as related to 15% irrigation, water use, etc.) Energy subsidy reform could lead to lower traffic congestion and urban pollution (improving health of 13% cities). I don’t know 6% "When thinking about energy subsidy reform in Jordan, which TWO of the following statements are most convincing? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 43 World Bank Group Country Opinion Survey 2016: Jordan XII. Private Sector Obstacles to Private Sector Development in Jordan Percentage of Respondents (N=83) Access to finance 37% The level of regulation 29% Labor market policies 29% Mismatch of skills 28% Governance/government 18% Level of transparency in system 13% Lack of political will 10% Legal/judicial system 8% Other 4% I don’t know 4% State owned enterprises 4% "Which of the following are the most significant obstacles to private sector development in Jordan? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 44 World Bank Group Country Opinion Survey 2016: Jordan XIII. Refugees Donor Community’s Support to the Government’s Efforts Related to Refugees Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.1 "To what extent do you believe that the donor community is doing enough to support the government’s efforts related to refugees in Jordan?" (1-"To no degree at all", 10-"To a very signficant degree") The WBG’s Support to the Government’s Efforts Related to Refugees Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.0 "To what extent do you believe that the World Bank Group is doing enough to support the government’s efforts related to refugees in Jordan?" (1-"To no degree at all", 10-"To a very signficant degree") 45 World Bank Group Country Opinion Survey 2016: Jordan XIII. Refugees (continued) The WBG’s Support to the Refugee Crisis in Jordan Percentage of Respondents (N=82) Education and health 55% Infrastructure 34% Supporting poor and marginalized local communities 27% Jobs 27% Business development 20% Macro issues (fiscal accounts, balance of payments, 15% etc.) Public services 7% Social cohesion 4% Don’t know 0% Other 0% "In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to the refugee crisis in Jordan? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 46 World Bank Group Country Opinion Survey 2016: Jordan XIII. Refugees (continued) Impact of Refugees Please rate how you feel when you think about the impact of the refugees in regards to... Jordan's Economy (N=84) Social Cohesion (N=81) A very No impact A positive at all, 1% somewhat impact, 2% A positive somewhat A very impact, positive negative 11% impact, impact, A very 17% 25% A negative somewhat impact, 45% A negative somewhat impact, negative 42% impact, 57% National security (N=81) A very Public Service Delivery (N=84) No impact positive No impact at all, 1% A impact, 1% at all, 1% A somewhat somewhat positive positive impact, 1% impact, 4% A A very A very somewhat negative negative negative impact, A impact, impact, 43% somewhat 46% 54% negative impact, 48% Jordan's Poor and Marginalized (N=82) A Not somewhat impact at positive all, 5% impact, 1% A very A negative somewhat impact, negative 54% impact, 40% (Note: percentages may not total 100 due to rounding) 47 World Bank Group Country Opinion Survey 2016: Jordan XIV. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 73) for all responses by stakeholder groups. General Information Sources ▪ Year comparison: Respondents in the previous FY’13 Country Survey indicated that they got most of their information about economic and social development issues in Jordan from “the Internet” (74%), and “local newspapers” (48%). Percentage of Respondents (N=82) Internet 71% Local newspapers 34% Social media (e.g., Facebook, blogs, Twitter, 29% YouTube, Flickr) Periodicals 15% International newspapers 12% Local television 10% International television 7% Local radio 5% Other 5% International radio 4% "How do you get most of your information about economic and social development issues in Jordan? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 48 World Bank Group Country Opinion Survey 2016: Jordan XIV. Communication and Outreach (continued) Preferred Information Sources ▪ Year comparison: Respondents in the previous FY’13 Country Survey indicated that they would prefer to receive information from the World Bank through “World Bank website” (52%) and “world Bank seminars/workshops/conferences” (46%). Percentage of Respondents (N=82) World Bank Group’s 34% seminars/workshops/conferences Direct contact with World Bank Group (i.e., 33% face to face meetings/discussions) e-Newsletters 30% World Bank Group’s publications and other 29% written materials Social media (e.g., Facebook, blogs, Twitter, 23% YouTube, Flickr) World Bank Group’s website 23% Mobile phones 7% Other 4% "How would you prefer to receive information from the World Bank Group? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 49 World Bank Group Country Opinion Survey 2016: Jordan XIV. Communication and Outreach (continued) Access to Information14 Percentage of Respondents (FY 2016 N=56; FY 2013 N=107) 30% FY 2016 Yes 31% FY 2013 70% No 69% "Are you aware of the World Bank Group's Access to Information Policies under which the WBG discloses any information in its possession that is not on a list of exceptions?" Access to the Internet Percentage of Respondents (FY 2016 N=54; FY 2013 N=108) 91% Yes 96% FY 2016 9% No FY 2013 4% "Do you have access to the Internet?" Percentage of Respondents (FY 2016 N=73) High speed/WiFi 86% Dial-up 14% "Which Internet connection do you use primarily when visiting a World Bank Group website?” (Respondents chose from a list.) 14 Percentages presented in the first two charts on this page were calculated based on weighted data. 50 World Bank Group Country Opinion Survey 2016: Jordan XIV. Communication and Outreach (continued) The WBG Website Usage15 Percentage of Respondents (FY 2016 N=53; FY 2013 N=112) 75% Yes 86% 25% FY 2016 No 14% FY 2013 "Do you use/have you used the World Bank Group website?" Use of the WBG’s Social Media Channels Percentage of Respondents (N=66) Yes 32% No 68% "Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, Twitter, YouTube, Flickr) ?" 15 Percentages presented in the chart were calculated based on weighted data. 51 World Bank Group Country Opinion Survey 2016: Jordan XV. Appendices A. Responses to All Questions across All Respondents...................... 53 B. Responses to All Questions by Stakeholder Groups ...................... 73 C. Responses to Indicator Questions by Geographic Location......... 101 D. Responses to Selected Questions by Level of Collaboration with the World Bank Group ...................................................................... 103 E. Responses to Selected Questions by Year................................... 111 F. Indicator Questions as a Function of Exposure to the WBG ........ 117 G. WBG Country Opinion Survey FY16 – Jordan Questionnaire ..... 118 Jordan 52 World Bank Group Country Opinion Survey 2016: Jordan Appendix A: Responses to All Questions across All Respondents (N=85) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Jordan Percentage of Respondents 1. In general would you say that Jordan is headed in ... ? (N=78) The right direction 52.6% The wrong direction 17.9% Not sure 29.5% 53 World Bank Group Country Opinion Survey 2016: Jordan A. General Issues Facing Jordan (continued) 2. Listed below are a number of development priorities in Jordan. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Jordan? (Choose no more than THREE) (Responses Combined; N=83) Public sector governance/reform (i.e., government effectiveness, public financial 41.0% management, public expenditure, fiscal system reform) Job creation/employment 31.3% Private sector development 24.1% Economic growth 22.9% Poverty reduction 19.3% Energy 18.1% Security/stabilization/reconstruction 16.9% Education 15.7% Foreign direct investment 14.5% Transport (e.g., roads, bridges, transportation) 12.0% Anti corruption 12.0% Regional conflict and tensions 7.2% Rural development 4.8% Trade and exports 4.8% Law and justice (e.g., judicial system) 4.8% Water and sanitation 4.8% Equality of opportunity (i.e., equity) 4.8% Health 4.8% Information and communications technology 3.6% Food security 3.6% Social cohesion 3.6% Social protection (e.g., pensions, targeted social assistance) 3.6% Crime and violence 2.4% Urban development 2.4% Regulatory framework 2.4% Local governance and institutions 2.4% Global/regional integration 1.2% Natural resource management (e.g., oil, gas, mining) 1.2% Gender equity 1.2% Financial markets 1.2% Environmental sustainability 1.2% Climate change (e.g., mitigation, adaptation) 0.0% Agricultural development 0.0% Communicable/non-communicable diseases 0.0% Disaster management 0.0% 54 World Bank Group Country Opinion Survey 2016: Jordan A. General Issues Facing Jordan (continued) 3. The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing Percentage of Respondents poverty in Jordan? (Choose no more than THREE) (Responses Combined; N=84) Job creation/employment 48.8% Economic growth 46.4% Private sector development 28.6% Education 23.8% Equality of opportunity (i.e., equity) 15.5% Anti corruption 15.5% Rural development 13.1% Foreign direct investment 13.1% Social protection (e.g., pensions, targeted social assistance) 8.3% Public sector governance/reform (i.e., government effectiveness, public financial 8.3% management, public expenditure, fiscal system reform) Law and justice (e.g., judicial system) 7.1% Agricultural development 7.1% Trade and exports 7.1% Security/stabilization/reconstruction 6.0% Gender equity 6.0% Transport (e.g., roads, bridges, transportation) 6.0% Global/regional integration 4.8% Energy 3.6% Local governance and institutions 2.4% Social cohesion 2.4% Natural resource management (e.g., oil, gas, mining) 2.4% Financial markets 2.4% Urban development 2.4% Health 2.4% Climate change (e.g., mitigation, adaptation) 1.2% Information and communications technology 1.2% Water and sanitation 1.2% Regional conflict and tensions 1.2% Communicable/non-communicable diseases 1.2% Environmental sustainability 1.2% Food security 1.2% Regulatory framework 0.0% Crime and violence 0.0% Disaster management 0.0% 55 World Bank Group Country Opinion Survey 2016: Jordan A. General Issues Facing Jordan (continued) 4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Jordan? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=80) Consistent economic growth 36.3% A growing middle class 28.8% Education and training that better ensure job opportunity 25.0% Better entrepreneurial opportunities (i.e., to start small and medium sized 21.3% businesses) Better employment opportunities for young people 16.3% Greater access to micro-finance for the poor 15.0% Better opportunity for the poor who live in rural areas 11.3% More reliable social safety net 8.8% Greater voice and participation for citizens to help ensure greater accountability 7.5% Better quality public services 7.5% Greater access to health and nutrition for citizens 6.3% Better employment opportunities for women 5.0% Greater equity of fiscal policy 5.0% Better opportunity for the poor who live in urban areas 3.8% Other 1.3% 5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Jordan? Percentage of Respondents (Select only ONE response) (N=85) A very big problem 35.3% A moderately big problem 51.8% A small problem 10.6% Not a problem at all 0.0% Don’t know 2.4% 6. In your view, is global climate change a very serious problem, somewhat Percentage of Respondents serious, not too serious, or not a problem? (Select only ONE response) (N=85) A very serious problem 29.4% A somewhat serious problem 47.1% Not too serious problem 18.8% Not a problem 2.4% Don’t know 2.4% B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Jordan? 84 0 6.48 2.34 (1-Not familiar at all, 10-Extremely familiar) 56 World Bank Group Country Opinion Survey 2016: Jordan B. Overall Attitudes toward the World Bank Group (continued) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s effect iveness 80 5 5.95 1.99 in Jordan. (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Jordan solve its most complicated 66 19 6.68 2.08 development challenges? (1-To no degree at all, 10-To a very significant degree) 4. When thinking about how the World Bank Group can have the most impact on development results in Jordan, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and Percentage of Respondents knowledge services) in Jordan? (Choose no more than THREE) (Responses Combined; N=84) Economic growth 36.9% Public sector governance/reform (i.e., government effectiveness, public financial 32.1% management, public expenditure, fiscal system reform) Job creation/employment 27.4% Education 23.8% Poverty reduction 15.5% Private sector development 13.1% Energy 13.1% Rural development 11.9% Transport (e.g., roads, bridges, transportation) 11.9% Health 11.9% Foreign direct investment 9.5% Equality of opportunity (i.e., equity) 8.3% Trade and exports 7.1% Agricultural development 7.1% Anti corruption 7.1% Law and justice (e.g., judicial system) 6.0% Global/regional integration 4.8% Security/stabilization/reconstruction 4.8% Natural resource management (e.g., oil, gas, mining) 4.8% Local governance and institutions 4.8% Urban development 4.8% Social protection (e.g., pensions, targeted social assistance) 3.6% Water and sanitation 3.6% Information and communications technology 3.6% Crime and violence 3.6% Gender equity 3.6% Environmental sustainability 2.4% Regulatory framework 2.4% Financial markets 1.2% Social cohesion 1.2% Regional conflict and tensions 1.2% Food security 0.0% Climate change (e.g., mitigation, adaptation) 0.0% Communicable/non-communicable diseases 0.0% Disaster management 0.0% 57 World Bank Group Country Opinion Survey 2016: Jordan B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=61) activity do you believe is of greatest VALUE and which activity Greatest 2nd Greatest is of second greatest value in Jordan? Value Value Combined Financial resources 32.8% 8.2% 41.0% Policy advice, studies, analyses 23.0% 16.4% 39.3% Technical assistance 11.5% 19.7% 31.1% Help to bring discipline/effective supervision to implementation of 11.5% 8.2% 19.7% investment projects Capacity development 8.2% 8.2% 16.4% Strategy formulation (e.g., PRSP assistance) 1.6% 9.8% 11.5% Data and statistics 3.3% 6.6% 9.8% Mobilizing third party financial resources 3.3% 6.6% 9.8% Donor coordination 0.0% 8.2% 8.2% Convening/Facilitating 4.9% 1.6% 6.6% Linkage to non-Bank expertise (e.g., South-South knowledge 0.0% 4.9% 4.9% sharing) Other 0.0% 1.6% 1.6% 6. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Jordan? (Choose no more than TWO) (Responses Combined; N=80) Not adequately sensitive to political/social realities in Jordan 23.8% Not collaborating enough with stakeholders outside the Government 22.5% Too influenced by developed countries 18.8% Not enough public disclosure of its work 15.0% Its advice and strategies do not lend themselves to practical problem solving 12.5% Not exploring alternative policy options 10.0% Not willing to honestly criticize policies and reform efforts in the country 10.0% Imposing technocratic solutions without regard to political realities 10.0% World Bank Group’s processes too complex 8.8% Inadequate number of World Bank Group staff members located in the country 8.8% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational 8.8% policies and procedures) Don’t know 7.5% Not aligned with country priorities 6.3% Arrogant in its approach 5.0% Not focused enough on issues that are unique to post-conflict countries 3.8% Not client focused 3.8% Other 2.5% Staff too inaccessible 2.5% Not aligned with other donors’ work 2.5% The credibility of its knowledge/data 1.3% 58 World Bank Group Country Opinion Survey 2016: Jordan B. Overall Attitudes toward the World Bank Group (continued) 7. Which World Bank Group’s instruments do you believe are the MOST effective Percentage of Respondents in reducing poverty in Jordan? (Choose no more than TWO) (Responses Combined; N=81) Investment lending (financing specific projects) 44.4% Capacity development 29.6% Co-financing arrangements (i.e., with other donors) 21.0% Technical assistance (advice, best practice, international experience, etc.) 19.8% Multi-sectoral approaches 16.0% Policy based lending/budget support to the Government 14.8% Emergency Recovery lending 9.9% Knowledge products/services (analytical work, studies, surveys, etc.) 7.4% Don’t know 6.2% Sector-wide approaches 6.2% Other 3.7% Trust Fund management 2.5% 8. To what extent do you believe that the World Bank Group’s work and Percentage of Respondents support help the poorest in Jordan? (Select only ONE response) (N=83) To a fully sufficient degree 2.4% To a somewhat sufficient degree 18.1% To a somewhat insufficient degree 44.6% To a very insufficient degree 25.3% Don't know 9.6% 9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more Percentage of Respondents in your country? (Choose no more than TWO) (Responses Combined; N=85) Private sector 45.9% NGOs/Community Based Organizations (CBOs) 24.7% Academia/think tanks/research institutes 24.7% Local Government 17.6% Parliament 14.1% Beneficiaries 14.1% Donor community 12.9% Youth/university groups 11.8% Media 10.6% Foundations 3.5% Don’t know 2.4% Emerging donors 2.4% UN agencies 2.4% Regional organizations 1.2% Other 1.2% UN and regional peace keeping forces 0.0% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Jordan? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. Overall the World Bank Group currently plays a relevant role in 78 5 5.85 1.93 development in Jordan* 11. The World Bank Group’s work is aligned with what I consider the 76 7 5.75 1.91 development priorities for Jordan* 59 World Bank Group Country Opinion Survey 2016: Jordan B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Degree Jordan, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 12. Responsiveness to needs* 74 10 5.65 1.98 13. Flexibility (in terms of the institution’s products and services)* 72 11 5.54 1.96 14. Flexibility (in terms of changing country circumstances)* 71 9 5.35 2.03 15. Being inclusive* 68 12 5.47 1.86 16. Openness (sharing data and other information)* 77 6 6.64 2.10 17. Collaboration with the Government* 77 5 6.91 2.07 18. The speed in which it gets things accomplished on the ground* 71 11 5.46 1.79 19. Ease of access to the people at the World Bank Group who are 68 13 5.28 2.35 making decisions important to my work* 20. Collaboration with civil society* 69 14 4.97 2.01 21. Collaboration with the UN* 47 33 6.34 2.01 22. Staff accessibility* 62 18 5.44 2.29 23. Collaboration with other donors and development partners* 60 19 6.03 1.92 24. Collaboration with the private sector* 65 17 5.12 1.94 25. Straightforwardness and honesty* 65 15 7.18 2.11 26. Treating clients and stakeholders in Jordan with respect* 70 11 7.51 2.24 27. Being a long-term partner* 67 12 7.34 2.33 28. In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your Percentage of Respondents country? (Select only ONE response) (N=78) More effective collaboration 11.5% The same level of effective collaboration 25.6% Less effective collaboration 12.8% Don't know 50.0% 29. When World Bank Group assisted reform efforts fail or are slow to take place, which THREE of the following would you attribute this to? (Choose Percentage of Respondents no more than THREE) (Responses Combined; N=84) The Government works inefficiently 39.3% There is not an adequate level of citizen/civil society participation 32.1% The World Bank Group is not sensitive enough to political/social realities on the 32.1% ground Reforms are not well thought out in light of country challenges 31.0% Political pressures and obstacles 31.0% Lack of/inadequate levels of capacity in Government 27.4% Poor donor coordination 21.4% Inadequate funding 19.0% The World Bank Group does not do adequate follow through/follow-up 14.3% Ongoing conflict and instability 11.9% The World Bank Group works too slowly 10.7% Other 2.4% 60 World Bank Group Country Opinion Survey 2016: Jordan C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Jordan? (1-Not important at all, 10-Very important) N DK Mean SD 1. Crime and violence 71 8 4.08 2.53 2. Financial markets 77 3 6.45 2.64 3. Transport (e.g., roads, bridges, transportation) 76 3 7.41 2.25 4. Anti corruption 74 4 7.42 2.43 5. Regional conflict and tensions 70 7 5.81 2.86 6. Law and justice (e.g., judicial system) 72 5 6.53 2.51 7. Urban development 74 4 7.22 2.12 8. Environmental sustainability 73 6 7.08 1.96 9. Trade and exports 70 4 7.47 1.82 10. Information and communications technology 74 3 6.78 2.22 11. Poverty reduction 78 1 8.29 2.12 12. Gender equity 72 4 6.72 2.31 13. Private sector development 79 1 7.56 2.52 14. Foreign direct investment 77 1 7.79 2.39 15. Local governance and institutions 76 2 6.72 2.44 16. Water and sanitation 75 4 7.24 2.03 17. Regulatory framework 72 7 7.15 2.17 18. Economic growth 76 3 8.22 1.98 19. Energy 72 4 7.86 2.18 20. Disaster management 71 10 6.27 2.29 21. Public sector governance/reform (i.e., government effectiveness, public 77 2 7.81 2.40 financial management, public expenditure, fiscal system reform) 22. Job creation/employment 77 2 8.08 2.40 23. Social cohesion 70 8 5.39 2.69 24. Communicable/non-communicable diseases 67 12 5.25 2.50 25. Equality of opportunity (i.e., equity) 72 5 6.75 2.26 26. Social protection (e.g., pensions, targeted social assistance) 73 4 6.40 2.37 27. Rural development 69 10 7.10 2.24 28. Global/regional integration 67 10 6.67 2.54 29. Food security 70 8 6.51 2.38 30. Natural resource management (e.g., oil, gas, mining) 70 7 6.20 2.59 31. Security/stabilization/reconstruction 74 7 5.91 2.63 32. Health 74 6 6.54 2.37 33. Climate change (e.g., mitigation, adaptation) 73 5 6.25 2.57 34. Agricultural development 73 6 6.99 2.50 35. Education 78 3 7.90 2.16 61 World Bank Group Country Opinion Survey 2016: Jordan C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the work Effectiveness it does in the following areas of development in Jordan? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Gender equity 36 42 5.69 2.21 2. Information and communications technology 35 45 5.51 2.17 3. Transport (e.g., roads, bridges, transportation) 40 40 6.60 1.91 4. Regional conflict and tensions 31 49 5.81 2.07 5. Law and justice (e.g., judicial system) 28 50 5.86 2.34 6. Urban development 37 41 6.16 1.66 7. Environmental sustainability 42 37 6.17 1.82 8. Regulatory framework 45 34 6.44 1.50 9. Communicable/non-communicable diseases 26 53 5.46 2.20 10. Poverty reduction 51 26 6.33 1.56 11. Anti corruption 37 41 5.46 2.27 12. Private sector development 49 29 5.80 2.09 13. Foreign direct investment 48 31 5.50 2.08 14. Local governance and institutions 42 36 5.60 1.86 15. Water and sanitation 38 36 6.87 1.71 16. Trade and exports 41 37 6.07 1.85 17. Economic growth 55 24 6.20 1.77 18. Health 32 41 5.63 2.25 19. Disaster management 26 49 5.92 2.13 20. Public sector governance/reform (i.e., government effectiveness, public 50 27 6.62 1.86 financial management, public expenditure, fiscal system reform) 21. Job creation/employment 57 22 5.91 1.98 22. Social cohesion 35 41 4.77 2.00 23. Financial markets 36 41 5.64 2.18 24. Equality of opportunity (i.e., equity) 35 42 5.37 1.97 25. Energy 42 34 5.90 2.07 26. Rural development 34 41 5.35 1.72 27. Global/regional integration 33 44 5.39 1.77 28. Food security 28 49 5.79 2.25 29. Education 48 29 5.77 2.23 30. Security/stabilization/reconstruction 35 41 5.29 2.15 31. Social protection (e.g., pensions, targeted social assistance) 30 46 5.50 1.94 32. Climate change (e.g., mitigation, adaptation) 33 46 5.67 2.25 33. Agricultural development 33 44 5.30 2.32 34. Natural resource management (e.g., oil, gas, mining) 28 49 5.29 2.32 Achieving Development Results* N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development results in Jordan? (1-To no degree at all, 10-To a very significant 72 12 6.06 1.62 degree) Building and Strengthening Country Systems* N DK Mean SD 4. To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in Jordan? 68 16 6.00 1.80 (1-To no degree at all, 10-To a very significant degree) 62 World Bank Group Country Opinion Survey 2016: Jordan C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Jordan? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group's financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet the 72 11 5.75 1.86 needs of Jordan* 6. The World Bank Group meets Jordan’s needs for knowledge services (e.g., 73 10 6.32 2.19 research, analysis, data, technical assistance)* Measuring and Correcting the World Bank Group’s Work N DK Mean SD 7. To what extent do you believe the World Bank Group measures and corrects its work in real time in Jordan? (1-To no degree at all, 10-To a very significant 58 24 5.71 1.95 degree) D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=84) Weekly 8.3% Monthly 10.7% A few times a year 40.5% Rarely 20.2% Never 20.2% In Jordan, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 68 14 5.85 2.25 3. Include appropriate level of stakeholder involvement during preparation 71 12 5.72 1.85 4. Lead to practical solutions 70 11 5.70 1.71 5. Are accessible (well written and easy to understand) 74 8 6.46 2.01 6. Are source of relevant information on global good practices 74 9 7.03 1.82 7. Are adequately disseminated 71 9 6.38 2.04 8. Are translated enough into local language 70 13 6.09 2.39 9. Are adaptable to Jordan’s specific development challenges and country 71 10 6.01 2.25 circumstances* Overall Evaluations N DK Mean SD 10. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your 73 11 6.44 2.05 country?* (1-Not significant at all, 10-Very significant) 11. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 76 9 7.36 1.85 technical quality) 63 World Bank Group Country Opinion Survey 2016: Jordan E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 57 24 5.65 2.09 2. The World Bank Group effectively monitors and evaluates the projects and 72 10 6.64 2.02 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 61 21 6.10 1.70 4. The World Bank Group’s “Safeguard Policy” requirements are reasonable 59 23 6.14 1.94 5. The World Bank Group’s conditions on its lending are reasonable 64 16 5.63 2.28 6. The World Bank Group takes decisions quickly in Jordan* 62 19 5.66 1.77 7. Working with the World Bank Group increases Jordan's institutional capacity 74 9 6.39 2.28 8. Where country systems (e.g., procurement, financial management, etc.) are 51 30 6.65 1.62 adequate, the World Bank Group makes appropriate use of them* 9. The World Bank Group provides effective implementation support (i.e., 65 16 6.40 1.97 supervision of projects) WBG Promoting PPP in Jordan N DK Mean SD 10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Jordan? (1-To no 68 14 6.07 1.83 degree at all, 10-To a very significant degree) 11. Which of the following best describes the World Bank Group’s support in Percentage of Respondents Jordan? (Select only ONE response) (N=81) The World Bank Group is sufficiently selective and focuses on the most important 39.5% development challenges in Jordan The World Bank Group is not sufficiently selective in Jordan, and it is involved in 34.6% too many areas of development Don't know 25.9% WBG Staffing in Jordan N DK Mean SD 12. To what extent do you believe the World Bank Group is adequately staffed in 47 36 5.87 2.16 Jordan? (1-To no degree at all, 10-To a very significant degree) 64 World Bank Group Country Opinion Survey 2016: Jordan F. The Future Role of the World Bank Group in Jordan 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Jordan? (Choose no more than TWO) (Responses Combined; N=84) Reach out more to groups outside of Government 34.5% Increase the level of capacity development in the country 28.6% Offer more innovative financial products 22.6% Offer more innovative knowledge services 17.9% Improve the competitiveness of its financing compared to markets (e.g., cost, 14.3% timeliness, other terms) Improve the quality of its experts as related to Jordan’s specific challenges 14.3% Provide more adequate data/knowledge/statistics/figures on Jordan’s economy 13.1% Reduce the complexity of obtaining World Bank Group financing 13.1% Ensure greater selectivity in its work 10.7% Work faster 7.1% Collaborate more effectively with Government clients (e.g., national, state, local) 7.1% Increase the level of World Bank Group staffing in Jordan’s office 7.1% Other 2.4% Increase availability of Reimbursable Advisory Services (RAS) 0.0% 2. When considering the combination of services that the World Bank Group offers in Jordan, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more Percentage of Respondents of in Jordan? (Select only ONE response) (N=85) Financial services 41.2% The combination is appropriate for Jordan 28.2% Knowledge products 16.5% None of the above 8.2% Convening services 3.5% Don't know 2.4% 3A. Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Jordan? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=75) Public financial management 54.7% Capacity of state institutions 50.7% Improving livelihoods 40.0% Jobs 34.7% Access to basic services 34.7% Social safety nets 25.3% Access to justice systems 18.7% Social cohesion 12.0% Stimulating dialogue to promote peace and stability 9.3% Conflict resolution mechanisms 2.7% Reducing violence 2.7% Security mechanisms 1.3% 65 World Bank Group Country Opinion Survey 2016: Jordan F. The Future Role of the World Bank Group in Jordan (continued) 3B. Which THREE areas below would benefit most from other donors in Jordan? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=71) Access to basic services 33.8% Social safety nets 33.8% Jobs 32.4% Social cohesion 32.4% Improving livelihoods 31.0% Stimulating dialogue to promote peace and stability 23.9% Public financial management 22.5% Access to justice systems 19.7% Security mechanisms 16.9% Capacity of state institutions 15.5% Reducing violence 14.1% Conflict resolution mechanisms 8.5% 4. What should the World Bank Group do to improve collaboration with the UN Percentage of Respondents in the field? (Choose no more than THREE) (Responses Combined; N=80) Collaborate on analysis, assessments and planning, including on rapid assessments on emerging crisis and changing circumstances when both institutions are 61.3% engaged Develop joint or complementary projects with the UN, leveraging each 60.0% organization’s comparative advantages Develop guidelines, framework and tools to facilitate operational cooperation and 38.8% cross-financing Organize more joint meetings and missions with the UN 37.5% Involve UN experts to a greater degree in World Bank Group activities 31.3% Share more information about the World Bank Group’s activities, products, and 16.3% knowledge Other 6.3% G. Citizen Voice: Government Accountability Importance of Greater Citizen Voice N DK Mean SD 1. How important is it for citizens in Jordan to have greater ‘voice’ than they have now, in order to hold the state accountable? (1-Not important at all, 80 2 8.60 1.66 10-Extremely important) Obtaining Greater Citizen Voice N DK Mean SD 2. Do you think that in the past year or so, citizens in Jordan have obtained greater ‘voice’ to hold the state more accountable? (1-Far less voice, 10- 80 3 5.21 2.46 Much greater voice) H. Citizen Voice: Service Delivery Importance of Greater Citizen Voice N DK Mean SD 1. How important is it for citizens in Jordan to have greater ‘voice’ to ensure 81 2 8.72 1.53 improved service delivery? (1-Not important at all, 10-Extremely important) 66 World Bank Group Country Opinion Survey 2016: Jordan H. Citizen Voice: Service Delivery (continued) 2. Which of the following are the greatest obstacles in Jordan to improved Percentage of Respondents service delivery (i.e., education, healthcare)? (Choose no more than THREE) (Responses Combined; N=83) Inadequate national government budget resources 54.2% Lack of accountability on the part of providers 42.2% Inadequate skill set of providers (lack of technical expertise) 25.3% Corruption 24.1% Inefficient national government 22.9% Inefficient local government 20.5% Inadequate local government budget resources 19.3% Too costly (price of services) 19.3% Attitude of the service providers 12.0% Inadequate provider staff 9.6% Inadequate citizen participation and voice 8.4% Inadequate will on the part of local government 8.4% None of the above 6.0% Inadequate will on the part of national government 4.8% Don’t know 1.2% Prefer not to answer 1.2% I. Subsidy Reform Importance of Greater Citizen Voice N DK Mean SD 1. When thinking about Jordan’s economy, to what extent do you believe subsidy reform in the energy sector is necessary to ensure sustainable 77 5 8.03 2.13 growth? (1-Not necessary at all, 10-Extremely necessary) 2. Which of the following statements best represents your views of energy Percentage of Respondents subsidy reform in Jordan? (Choose only ONE response) (N=79) A reduction in energy subsidies ultimately will help the poor because it will lead 46.8% to fiscal savings which would generate resources for government social spending. A reduction in energy subsidies will ultimately hurt the poor because it will lead to higher consumer prices of energy, resulting in a larger portion of household 53.2% income spent on energy and other necessary household expenditures avoided. 3. When thinking about energy subsidy reform in Jordan, which TWO of the Percentage of Respondents following statements are most convincing? (Choose no more than TWO) (Responses Combined; N=79) Energy subsidy reform could lead to fiscal savings and make funds available for 54.4% more important social spending (e.g., education, health, social protection). Energy subsidy reform could lead to greater efficiency, conservation and 29.1% therefore have a positive impact on climate change. Energy subsidy reform could lead to smarter practices in industry and manufacturing (i.e., moving away from capital intensive industry to light 22.8% manufacturing). None of the statements above. I do not believe that energy subsidy reform in 16.5% Jordan will have a positive impact on this country. Energy subsidy reform could lead to smarter agriculture practices (particularly as 15.2% related to irrigation, water use, etc.) Energy subsidy reform could lead to lower traffic congestion and urban pollution 12.7% (improving health of cities). I don’t know 6.3% 67 World Bank Group Country Opinion Survey 2016: Jordan J. Private Sector 1. Which of the following are the most significant obstacles to private sector Percentage of Respondents development in Jordan? (Choose no more than TWO) (Responses Combined; N=83) Access to finance 37.3% The level of regulation 28.9% Labor market policies 28.9% Mismatch of skills 27.7% Governance/government 18.1% Level of transparency in system 13.3% Lack of political will 9.6% Legal/judicial system 8.4% Other 3.6% I don’t know 3.6% State owned enterprises 3.6% K. Refugees Donors Supporting Government Efforts N DK Mean SD 1. To what extent do you believe that the donor community is doing enough to support the government’s efforts related to refugees in Jordan? (1-To no 79 4 5.06 2.42 degree at all, 10-To a very significant degree) WBG Supporting Government Efforts N DK Mean SD 2. To what extent do you believe that the World Bank Group is doing enough to support the government’s efforts related to refugees in Jordan? (1-To no 64 19 4.97 2.31 degree at all, 10-To a very significant degree) 3. In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to the Percentage of Respondents refugee crisis in Jordan? (Choose no more than TWO) (Responses Combined; N=82) Education and health 54.9% Infrastructure 34.1% Supporting poor and marginalized local communities 26.8% Jobs 26.8% Business development 19.5% Macro issues (fiscal accounts, balance of payments, etc.) 14.6% Public services 7.3% Social cohesion 3.7% Don’t know 0.0% Other 0.0% 4. Please rate how you feel when you think about the impact of the refugees in regards to… Percentage of Respondents (N=84) A very negative A somewhat A somewhat A very positive No impact impact negative impact positive impact impact at all Jordan’s economy 45.2% 41.7% 10.7% 2.4% 0.0% Social cohesion 24.7% 56.8% 17.3% 0.0% 1.2% National security 43.2% 54.3% 1.2% 0.0% 1.2% Public service delivery 46.4% 47.6% 3.6% 1.2% 1.2% Jordan’s poor and 53.7% 40.2% 1.2% 0.0% 4.9% marginalized 68 World Bank Group Country Opinion Survey 2016: Jordan L. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Jordan? (Choose no more than TWO) (Responses Combined; N=82) Internet 70.7% Local newspapers 34.1% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 29.3% Periodicals 14.6% International newspapers 12.2% Local television 9.8% International television 7.3% Local radio 4.9% Other 4.9% International radio 3.7% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=82) World Bank Group’s seminars/workshops/conferences 34.1% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 32.9% e-Newsletters 30.5% World Bank Group’s publications and other written materials 29.3% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 23.2% World Bank Group’s website 23.2% Mobile phones 7.3% Other 3.7% 3. Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its Percentage of Respondents possession that is not on a list of exceptions? (N=70) Yes 31.4% No 68.6% 4. If yes, from which of the following sources did you learn about the World Percentage of Respondents Bank Group's Access to Information Policies? (Select only ONE response) (N=21) World Bank Group's website 33.3% World Bank Group's seminars/workshops/conferences 28.6% Colleagues/Friends/Peer organizations 28.6% News/Media 9.5% World Bank Group’s e-Newsletters 0.0% Other 0.0% 5. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=66) Yes 18.2% No 81.8% Percentage of Respondents 6. Were you able to obtain this information? (N=12) Yes 100.0% No 0.0% 69 World Bank Group Country Opinion Survey 2016: Jordan L. Communication and Information Sharing (continued) Percentage of Respondents 7. Do you have access to the Internet? (N=67) Yes 91.0% No 9.0% Percentage of Respondents 8. Do you use/have you used the World Bank Group website? (N=65) Yes 72.3% No 27.7% 9. Do you currently consult the World Bank Group social media sites (e.g., Percentage of Respondents Facebook, blogs, Twitter, YouTube, and Flickr)? (N=66) Yes 31.8% No 68.2% 10. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=73) High speed/WiFi 86.3% Dial-up 13.7% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 11. I find the World Bank Group’s websites easy to navigate 64 12 7.19 2.12 12. I find the information on the World Bank Group’s websites useful 64 12 7.77 1.54 13. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, 39 37 7.49 1.71 YouTube, Flickr) are valuable sources of information about the institution 14. When I need information from the World Bank Group I know how to find it 63 12 6.62 2.41 (e.g., whom to call, where to reach them, etc.) 15. The World Bank Group is responsive to my information requests and inquiries 39 35 7.74 1.74 70 World Bank Group Country Opinion Survey 2016: Jordan M. Background Information 1. Which of the following best describes your current position? (Select only ONE Percentage of Respondents response) (N=79) NGO/Community Based Organization 20.3% Private Sector Organization 13.9% Academia/Research Institute/Think Tank 12.7% Employee of a Ministry, Ministerial Department or Implementation Agency 11.4% Other 10.1% Financial Sector/Private Bank 6.3% Project Management Unit (PMU) overseeing implementation of project/ 5.1% Consultant/Contractor working on World Bank Group supported project/program Independent Government Institution (i.e., Regulatory Agency, Central 5.1% Bank/oversight institution) Office of Minister 3.8% Bilateral/Multilateral Agency 2.5% Media (press, radio, TV, web, etc.) 2.5% Trade Union 2.5% Local Government Office or Staff 1.3% Private Foundation 1.3% Faith-Based Group 1.3% 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=80) Other 22.5% Education 21.3% Macroeconomics and fiscal management 11.3% Finance and markets 10.0% Trade and competitiveness 6.3% Transport and ICT 6.3% Generalist (specialized in multiple sectors) 6.3% Public-private partnerships 3.8% Gender 2.5% Poverty 2.5% Jobs 2.5% Health, nutrition, and population 1.3% Energy and extractives 1.3% Urban, rural, and social development 1.3% Agriculture 1.3% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents (IBRD, IFC, or MIGA) in your country? (Select only ONE response) (N=80) Yes 40.0% No 60.0% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Jordan? (Select only ONE response) (N=69) The World Bank (IBRD) 42.0% The International Finance Corporation (IFC) 37.7% The Multilateral Investment Guarantee Agency (MIGA) 1.4% Other 18.8% 71 World Bank Group Country Opinion Survey 2016: Jordan M. Background Information (continued) Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=70) Yes 24.3% No 75.7% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Jordan? (Select only ONE response) (N=15) The two institutions work well together 66.7% The way the two institutions work together needs improvement 33.3% The two institutions do not work well together 0.0% Don't know 0.0% 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Jordan? (Choose no more than TWO) (Responses Combined; N=75) Collaborate as part of my professional duties 45.3% Use World Bank Group reports/data 34.7% Engage in World Bank Group related/sponsored events/activities 28.0% Use World Bank Group website for information, data, research, etc. 25.3% Observer (i.e., follow in media, discuss in informal conversations, etc.) 21.3% Percentage of Respondents 8. What’s your gender? (N=83) Female 42.2% Male 57.8% Percentage of Respondents 9. Which best represents your geographic location? (N=81) Amman (Greater Amman Municipality) 87.7% Other cities 12.3% Rural area 0.0% 72 World Bank Group Country Opinion Survey 2016: Jordan Appendix B: Responses to All Questions by Stakeholder Groups16  Employee of a Ministry/PMU/Consultant on WBG-supported Project N=13  Private Sector/Financial Sector/Private Bank N=16  CSO N=20  Academia/Research Institute/Think Tank N=10  Other N=20 A. General Issues facing Jordan In general, would you say that Jordan is headed in ... ? Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Private Bank CSO Think Tank Other The right direction 66.7% 56.3% 50.0% 30.0% 58.8% The wrong direction 11.1% 25.0% 20.0% 0.0% 17.6% Not sure 22.2% 18.8% 30.0% 70.0% 23.5% 16 Only 79 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 73 World Bank Group Country Opinion Survey 2016: Jordan A. General Issues facing Jordan (continued) Listed below are a number of development priorities in Jordan. Please identify which of the following you consider the most important development priorities in Jordan? (Choose no more than THREE) Employee of a Ministry/ Private Sector/ Academia/ Percentage of Respondents PMU/Consultant on Financial Sector/ Research Institute/ (Responses combined) WBG-supported Project Private Bank CSO Think Tank Other Global/regional integration 0.0% 0.0% 0.0% 10.0% 0.0% Food security* 7.7% 0.0% 0.0% 20.0% 0.0% Security/stabilization/reconstruction 7.7% 6.7% 20.0% 30.0% 20.0% Public sector governance/reform 46.2% 60.0% 40.0% 40.0% 25.0% Social protection 7.7% 0.0% 0.0% 0.0% 10.0% Gender equity 7.7% 0.0% 0.0% 0.0% 0.0% Private sector development 38.5% 26.7% 25.0% 0.0% 20.0% Foreign direct investment 30.8% 13.3% 5.0% 20.0% 15.0% Urban development 0.0% 6.7% 5.0% 0.0% 0.0% Energy 15.4% 20.0% 10.0% 10.0% 30.0% Regional conflict and tensions 0.0% 13.3% 5.0% 10.0% 5.0% Job creation/employment 46.2% 33.3% 35.0% 30.0% 20.0% Rural development 0.0% 6.7% 5.0% 0.0% 10.0% Financial markets 0.0% 6.7% 0.0% 0.0% 0.0% Water and sanitation 0.0% 6.7% 5.0% 0.0% 10.0% Environmental sustainability 0.0% 6.7% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 6.7% 10.0% 0.0% 5.0% Health 7.7% 0.0% 0.0% 20.0% 5.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% Poverty reduction 15.4% 20.0% 20.0% 30.0% 20.0% Transport 15.4% 6.7% 5.0% 0.0% 25.0% Social cohesion 0.0% 6.7% 10.0% 0.0% 0.0% Education 7.7% 6.7% 30.0% 30.0% 10.0% Agricultural development 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 0.0% 6.7% 5.0% 0.0% 5.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 5.0% Anti corruption 0.0% 6.7% 10.0% 30.0% 15.0% Law and justice 0.0% 6.7% 5.0% 0.0% 5.0% Regulatory framework 0.0% 6.7% 5.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% Local governance and institutions 0.0% 0.0% 10.0% 0.0% 0.0% Natural resource management 0.0% 0.0% 5.0% 0.0% 0.0% Economic growth 30.8% 13.3% 15.0% 20.0% 30.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 15.4% 0.0% 5.0% 0.0% 0.0% *Significantly different between stakeholder groups 74 World Bank Group Country Opinion Survey 2016: Jordan A. General Issues facing Jordan (continued) The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Jordan? (Choose no more than THREE) Employee of a Ministry/ Private Sector/ Academia/ Percentage of Respondents PMU/Consultant on Financial Sector/ Research Institute/ (Responses combined) WBG-supported Project Private Bank CSO Think Tank Other Water and sanitation 0.0% 0.0% 0.0% 0.0% 5.0% Equality of opportunity 7.7% 6.7% 30.0% 20.0% 10.0% Rural development 15.4% 26.7% 10.0% 0.0% 10.0% Climate change 0.0% 6.7% 0.0% 0.0% 0.0% Regional conflict and tensions 0.0% 6.7% 0.0% 0.0% 0.0% Global/regional integration* 0.0% 13.3% 0.0% 20.0% 0.0% Gender equity 0.0% 0.0% 5.0% 0.0% 15.0% Economic growth 53.8% 20.0% 50.0% 60.0% 55.0% Urban development 7.7% 6.7% 0.0% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% Local governance and institutions 0.0% 0.0% 10.0% 0.0% 0.0% Social protection 7.7% 6.7% 0.0% 10.0% 15.0% Law and justice 0.0% 13.3% 0.0% 0.0% 10.0% Transport 7.7% 6.7% 5.0% 10.0% 5.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 5.0% Information and communications technology 7.7% 0.0% 0.0% 0.0% 0.0% Security/stabilization/reconstruction 15.4% 6.7% 10.0% 0.0% 0.0% Anti corruption* 0.0% 6.7% 25.0% 40.0% 5.0% Education* 15.4% 13.3% 55.0% 20.0% 10.0% Foreign direct investment 23.1% 20.0% 0.0% 0.0% 25.0% Energy 7.7% 0.0% 0.0% 0.0% 5.0% Public sector governance/reform 7.7% 13.3% 10.0% 10.0% 0.0% Social cohesion 0.0% 6.7% 5.0% 0.0% 0.0% Private sector development 23.1% 20.0% 25.0% 30.0% 45.0% Natural resource management 7.7% 0.0% 5.0% 0.0% 0.0% Environmental sustainability 7.7% 0.0% 0.0% 0.0% 0.0% Health 7.7% 0.0% 0.0% 0.0% 5.0% Agricultural development 0.0% 6.7% 0.0% 10.0% 5.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 76.9% 53.3% 45.0% 40.0% 45.0% Financial markets 0.0% 6.7% 0.0% 10.0% 0.0% Trade and exports* 0.0% 26.7% 5.0% 0.0% 5.0% Food security 0.0% 0.0% 0.0% 0.0% 5.0% *Significantly different between stakeholder groups 75 World Bank Group Country Opinion Survey 2016: Jordan A. General Issues facing Jordan (continued) The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Jordan? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Academia/ Percentage of Respondents PMU/Consultant on Financial Sector/ Research Institute/ (Responses combined) WBG-supported Project Private Bank CSO Think Tank Other Consistent economic growth 38.5% 46.7% 26.3% 44.4% 38.9% More reliable social safety net 7.7% 6.7% 15.8% 11.1% 5.6% Greater access to micro-finance for the poor 30.8% 13.3% 5.3% 22.2% 11.1% Greater voice and participation for citizens to help ensure greater accountability 0.0% 13.3% 5.3% 0.0% 11.1% Greater access to health and nutrition for citizens 0.0% 6.7% 15.8% 0.0% 5.6% Better entrepreneurial opportunities 7.7% 13.3% 26.3% 22.2% 16.7% A growing middle class 23.1% 33.3% 26.3% 55.6% 16.7% Better opportunity for the poor who live in rural areas 23.1% 6.7% 5.3% 11.1% 16.7% Better opportunity for the poor who live in urban areas* 0.0% 20.0% 0.0% 0.0% 0.0% Better employment opportunities for young people 15.4% 13.3% 5.3% 11.1% 33.3% Better employment opportunities for women 15.4% 6.7% 0.0% 0.0% 0.0% Greater equity of fiscal policy 0.0% 6.7% 5.3% 0.0% 5.6% Education and training that better ensure job opportunity* 38.5% 6.7% 52.6% 22.2% 11.1% Better quality public services 0.0% 6.7% 5.3% 0.0% 22.2% Other 0.0% 0.0% 5.3% 0.0% 0.0% *Significantly different between stakeholder groups Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Jordan?* (Select only ONE response) Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Private Bank CSO Think Tank Other A very big problem 23.1% 37.5% 65.0% 10.0% 15.0% A moderately big problem 46.2% 43.8% 30.0% 90.0% 70.0% A small problem 30.8% 12.5% 5.0% 0.0% 10.0% Not a problem at all 0.0% 0.0% 0.0% 0.0% 0.0% Don't know 0.0% 6.3% 0.0% 0.0% 5.0% *Significantly different between stakeholder groups In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? (Select only ONE response) Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Private Bank CSO Think Tank Other A very serious problem 23.1% 12.5% 50.0% 20.0% 30.0% A somewhat serious problem 46.2% 50.0% 45.0% 50.0% 50.0% Not too serious problem 30.8% 31.3% 5.0% 10.0% 20.0% Not a problem 0.0% 0.0% 0.0% 10.0% 0.0% Don't know 0.0% 6.3% 0.0% 10.0% 0.0% 76 World Bank Group Country Opinion Survey 2016: Jordan B. Overall Attitudes toward the World Bank Group Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ WBG-supported Project Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank Group 13 6.62 2.53 15 6.60 2.20 20 7.15 1.95 10 5.40 2.17 20 6.55 2.37 in Jordan? (1-Not familiar at all, 10-Extremely familiar) Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ WBG-supported Project Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank 13 5.69 1.89 15 5.27 2.34 17 6.06 1.85 10 5.20 1.75 19 6.84 1.86 Group’s effectiveness in Jordan. (1-Not effective at all, 10-Very effective) Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ WBG-supported Project Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Jordan solve its most complicated 11 6.82 1.94 13 6.31 2.18 12 6.17 2.29 7 6.43 2.30 18 7.44 1.98 development challenges? (1-To no degree at all, 10-To a very significant degree) 77 World Bank Group Country Opinion Survey 2016: Jordan B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Jordan, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Jordan? (Choose no more than THREE) Employee of a Ministry/ Private Sector/ Academia/ Percentage of Respondents PMU/Consultant on Financial Sector/ Research Institute/ (Responses combined) WBG-supported Project Private Bank CSO Think Tank Other Health 0.0% 13.3% 10.0% 20.0% 15.0% Security/stabilization/reconstruction 7.7% 0.0% 10.0% 10.0% 0.0% Crime and violence 0.0% 0.0% 5.0% 10.0% 5.0% Transport 7.7% 26.7% 5.0% 0.0% 15.0% Agricultural development 15.4% 0.0% 5.0% 0.0% 10.0% Global/regional integration 15.4% 6.7% 0.0% 0.0% 5.0% Job creation/employment 38.5% 40.0% 5.0% 30.0% 30.0% Public sector governance/reform 38.5% 40.0% 30.0% 30.0% 25.0% Social protection 0.0% 0.0% 5.0% 10.0% 0.0% Rural development 15.4% 6.7% 10.0% 30.0% 5.0% Foreign direct investment 0.0% 20.0% 5.0% 10.0% 10.0% Education* 0.0% 20.0% 45.0% 30.0% 15.0% Energy 7.7% 6.7% 15.0% 20.0% 15.0% Social cohesion 0.0% 0.0% 5.0% 0.0% 0.0% Gender equity 0.0% 0.0% 5.0% 0.0% 10.0% Financial markets 0.0% 6.7% 0.0% 0.0% 0.0% Urban development 7.7% 0.0% 15.0% 0.0% 0.0% Environmental sustainability 7.7% 6.7% 0.0% 0.0% 0.0% Economic growth 61.5% 33.3% 30.0% 50.0% 35.0% Regional conflict and tensions 0.0% 6.7% 0.0% 0.0% 0.0% Private sector development 15.4% 20.0% 15.0% 10.0% 10.0% Water and sanitation 7.7% 0.0% 0.0% 10.0% 5.0% Food security 0.0% 0.0% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 7.7% 0.0% 5.0% 0.0% 5.0% Trade and exports 0.0% 20.0% 0.0% 0.0% 10.0% Equality of opportunity 0.0% 0.0% 15.0% 10.0% 10.0% Law and justice 0.0% 6.7% 10.0% 0.0% 5.0% Local governance and institutions 7.7% 0.0% 10.0% 0.0% 5.0% Regulatory framework 7.7% 0.0% 5.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 0.0% 6.7% 5.0% 0.0% 5.0% Poverty reduction 7.7% 6.7% 15.0% 0.0% 35.0% Anti corruption 0.0% 0.0% 10.0% 10.0% 15.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 78 World Bank Group Country Opinion Survey 2016: Jordan B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Jordan? Employee of a Ministry/ Private Sector/ Academia/ Greatest Value PMU/Consultant on Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Private Bank CSO Think Tank Other Policy advice, studies, analyses 14.3% 15.4% 26.7% 44.4% 20.0% Data and statistics 0.0% 0.0% 13.3% 0.0% 0.0% Convening/Facilitating 0.0% 0.0% 0.0% 11.1% 0.0% Financial resources 14.3% 46.2% 13.3% 33.3% 53.3% Capacity development* 28.6% 0.0% 20.0% 0.0% 0.0% Technical assistance 28.6% 7.7% 6.7% 11.1% 13.3% Help to bring discipline/effective supervision to implementation of investment 0.0% 23.1% 20.0% 0.0% 6.7% projects Mobilizing third party financial resources 14.3% 7.7% 0.0% 0.0% 0.0% Donor coordination 0.0% 0.0% 0.0% 0.0% 0.0% Linkage to non-Bank expertise 0.0% 0.0% 0.0% 0.0% 0.0% Strategy formulation 0.0% 0.0% 0.0% 0.0% 6.7% Other 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Employee of a Ministry/ Private Sector/ Academia/ 2nd Greatest Value PMU/Consultant on Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Private Bank CSO Think Tank Other Policy advice, studies, analyses 37.5% 21.4% 14.3% 12.5% 6.7% Data and statistics 0.0% 7.1% 0.0% 0.0% 20.0% Convening/Facilitating 0.0% 0.0% 7.1% 0.0% 0.0% Financial resources 25.0% 0.0% 14.3% 12.5% 0.0% Capacity development* 0.0% 0.0% 0.0% 37.5% 6.7% Technical assistance 0.0% 35.7% 21.4% 12.5% 20.0% Help to bring discipline/effective supervision to implementation of investment 12.5% 7.1% 0.0% 0.0% 20.0% projects Mobilizing third party financial resources 0.0% 7.1% 7.1% 0.0% 6.7% Donor coordination 0.0% 7.1% 7.1% 12.5% 13.3% Linkage to non-Bank expertise 12.5% 0.0% 7.1% 0.0% 6.7% Strategy formulation 12.5% 14.3% 14.3% 12.5% 0.0% Other 0.0% 0.0% 7.1% 0.0% 0.0% *Significantly different between stakeholder groups 79 World Bank Group Country Opinion Survey 2016: Jordan B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Jordan? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Academia/ Percentage of Respondents PMU/Consultant on Financial Sector/ Research Institute/ (Responses combined) WBG-supported Project Private Bank CSO Think Tank Other Too influenced by developed countries 16.7% 26.7% 21.1% 20.0% 11.1% Not exploring alternative policy options 8.3% 6.7% 10.5% 10.0% 11.1% Not collaborating enough with stakeholders outside the Government 0.0% 33.3% 26.3% 20.0% 33.3% Its advice and strategies do not lend themselves to practical problem solving 25.0% 13.3% 5.3% 10.0% 11.1% Not enough public disclosure of its work 25.0% 6.7% 21.1% 30.0% 5.6% Arrogant in its approach 8.3% 6.7% 10.5% 0.0% 0.0% Not client focused 0.0% 0.0% 5.3% 0.0% 0.0% The credibility of its knowledge/data 0.0% 0.0% 0.0% 0.0% 5.6% World Bank Group’s processes too complex 0.0% 6.7% 15.8% 10.0% 11.1% Not willing to honestly criticize policies and reform efforts in the country 0.0% 13.3% 21.1% 10.0% 5.6% Staff too inaccessible 0.0% 6.7% 0.0% 10.0% 0.0% Imposing technocratic solutions without regard to political realities 0.0% 6.7% 15.8% 20.0% 5.6% World Bank Group’s processes too slow 16.7% 20.0% 5.3% 0.0% 5.6% Not aligned with other donors’ work 8.3% 6.7% 0.0% 0.0% 0.0% Not aligned with country priorities 16.7% 0.0% 5.3% 0.0% 5.6% Not adequately sensitive to political/social realities in Jordan 8.3% 20.0% 15.8% 50.0% 22.2% Not focused enough on issues that are unique to post-conflict countries 8.3% 0.0% 0.0% 0.0% 0.0% Inadequate number of World Bank Group staff members located in the country 8.3% 13.3% 5.3% 0.0% 16.7% Other 8.3% 6.7% 0.0% 0.0% 0.0% Don’t know 8.3% 0.0% 5.3% 10.0% 16.7% Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Jordan? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Academia/ Percentage of Respondents PMU/Consultant on Financial Sector/ Research Institute/ (Responses combined) WBG-supported Project Private Bank CSO Think Tank Other Trust Fund management 7.7% 0.0% 0.0% 10.0% 0.0% Knowledge products/services 0.0% 0.0% 10.5% 0.0% 5.3% Capacity development 23.1% 28.6% 42.1% 40.0% 26.3% Technical assistance 23.1% 28.6% 10.5% 20.0% 26.3% Investment lending 53.8% 14.3% 42.1% 70.0% 52.6% Policy based lending/budget support to the Government 15.4% 14.3% 5.3% 10.0% 26.3% Multi-sectoral approaches* 15.4% 14.3% 42.1% 0.0% 5.3% Co-financing arrangements 38.5% 28.6% 15.8% 20.0% 15.8% Sector-wide approaches 0.0% 21.4% 5.3% 0.0% 5.3% Emergency Recovery lending 7.7% 7.1% 0.0% 0.0% 21.1% Other 0.0% 7.1% 5.3% 0.0% 5.3% Don’t know 0.0% 14.3% 5.3% 10.0% 0.0% *Significantly different between stakeholder groups 80 World Bank Group Country Opinion Survey 2016: Jordan B. Overall Attitudes toward the World Bank Group (continued) To what extent do you believe that the World Bank Group’s work and support help the poorest in Jordan? (Select only ONE response) Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Private Bank CSO Think Tank Other To a fully sufficient degree 0.0% 0.0% 0.0% 10.0% 5.3% To a somewhat sufficient degree 23.1% 13.3% 25.0% 10.0% 15.8% To a somewhat insufficient degree 69.2% 40.0% 35.0% 30.0% 57.9% To a very insufficient degree 7.7% 40.0% 30.0% 30.0% 10.5% Don't know 0.0% 6.7% 10.0% 20.0% 10.5% In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Academia/ Percentage of Respondents PMU/Consultant on Financial Sector/ Research Institute/ (Responses combined) WBG-supported Project Private Bank CSO Think Tank Other Parliament 7.7% 18.8% 5.0% 30.0% 20.0% Donor community* 15.4% 0.0% 10.0% 40.0% 10.0% Media 0.0% 6.3% 10.0% 20.0% 10.0% Local Government 30.8% 25.0% 20.0% 0.0% 10.0% Private sector 53.8% 50.0% 55.0% 40.0% 35.0% Academia/think tanks/research institutes 30.8% 25.0% 25.0% 20.0% 20.0% NGOs/Community Based Organizations* 7.7% 12.5% 50.0% 0.0% 35.0% Youth/university groups 7.7% 18.8% 10.0% 20.0% 0.0% Beneficiaries 15.4% 12.5% 5.0% 10.0% 30.0% Foundations 15.4% 0.0% 5.0% 0.0% 0.0% UN and regional peace keeping forces 0.0% 0.0% 0.0% 0.0% 0.0% Emerging donors 0.0% 0.0% 0.0% 0.0% 5.0% UN agencies 0.0% 6.3% 0.0% 10.0% 0.0% Regional organizations 0.0% 0.0% 0.0% 10.0% 0.0% Other 0.0% 6.3% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 0.0% 0.0% 10.0% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group’s work in Jordan? (1-Strongly disagree, 10-Strongly agree) Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ WBG-supported Project Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role 10 6.00 1.70 16 5.38 1.86 19 5.95 2.04 10 4.90 1.52 18 6.39 2.12 in development in Jordan The World Bank Group’s work is aligned with what I 10 6.10 1.66 16 5.81 2.07 18 5.78 1.93 9 4.78 1.48 18 6.00 2.20 consider the development priorities for Jordan 81 World Bank Group Country Opinion Survey 2016: Jordan B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Jordan, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ WBG-supported Project Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs 11 5.18 2.40 15 5.40 2.03 18 5.50 1.54 7 5.00 1.29 18 6.61 2.28 Flexibility (in terms of the institution’s products and services) 11 5.55 2.02 14 4.71 1.86 17 5.65 1.50 8 5.00 1.77 17 6.35 2.55 Flexibility (in terms of changing country circumstances) 10 5.90 2.13 14 4.64 1.78 18 5.06 1.73 7 5.14 1.46 17 6.06 2.66 Being inclusive 9 6.11 1.83 14 5.14 2.28 16 5.00 1.75 9 5.44 1.13 15 6.07 2.02 Openness (sharing data and other information) 11 6.36 2.25 15 6.27 1.87 19 6.42 2.01 9 7.11 2.15 18 7.00 2.45 Collaboration with the Government 11 6.73 1.95 15 6.33 1.63 20 6.70 2.13 9 6.89 2.15 17 7.65 2.40 The speed in which it gets things accomplished on the 11 5.64 1.69 14 4.79 1.76 16 5.50 1.59 7 6.00 1.83 18 5.94 2.07 ground Ease of access to the people at the World Bank Group who 11 5.64 1.91 12 4.50 1.45 16 5.31 2.55 6 3.67 2.16 18 6.44 2.55 are making decisions important to my work Collaboration with civil society 10 5.50 1.51 14 4.43 1.70 18 5.17 2.36 7 4.29 2.36 15 5.53 1.81 Collaboration with the UN 8 6.38 2.33 8 6.38 1.30 11 6.82 1.72 7 5.86 2.48 8 6.63 2.67 Staff accessibility 10 6.20 2.35 11 4.09 2.12 14 5.86 2.18 6 4.17 2.23 16 6.19 2.29 Collaboration with other donors and development partners 10 6.10 2.33 10 5.70 1.49 13 6.00 1.73 7 5.71 2.14 15 6.20 2.14 Collaboration with the private sector 10 6.10 2.33 13 4.85 2.41 13 5.62 1.50 8 4.25 1.28 16 4.88 1.93 Straightforwardness and honesty 10 7.30 2.26 11 7.00 1.55 16 6.88 2.13 8 7.62 1.69 15 7.27 2.81 Treating clients and stakeholders in Jordan with respect 10 7.60 2.22 12 7.08 2.50 17 7.59 1.87 9 7.67 2.18 17 7.65 2.71 Being a long-term partner 9 7.44 2.40 13 7.15 2.08 16 7.25 1.95 8 7.13 2.85 16 7.63 2.90 In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your country? (Select only ONE response) Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Private Bank CSO Think Tank Other More effective collaboration 8.3% 18.8% 12.5% 20.0% 5.6% The same level of effective collaboration 33.3% 12.5% 18.8% 20.0% 33.3% Less effective collaboration 16.7% 18.8% 18.8% 10.0% 5.6% Don't know 41.7% 50.0% 50.0% 50.0% 55.6% 82 World Bank Group Country Opinion Survey 2016: Jordan B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which THREE of the following would you attribute this to? (Choose no more than THREE) Employee of a Ministry/ Private Sector/ Academia/ Percentage of Respondents PMU/Consultant on Financial Sector/ Research Institute/ (Responses combined) WBG-supported Project Private Bank CSO Think Tank Other The Government works inefficiently 8.3% 50.0% 55.0% 40.0% 35.0% Poor donor coordination 16.7% 25.0% 15.0% 30.0% 30.0% The World Bank Group is not sensitive enough to political/social realities on the 33.3% 43.8% 10.0% 50.0% 30.0% ground Lack of/inadequate levels of capacity in Government 16.7% 37.5% 30.0% 10.0% 35.0% There is not an adequate level of citizen/civil society participation 16.7% 31.3% 45.0% 50.0% 25.0% The World Bank Group works too slowly 16.7% 6.3% 15.0% 0.0% 15.0% The World Bank Group does not do adequate follow through/follow-up 16.7% 18.8% 10.0% 20.0% 10.0% Political pressures and obstacles 41.7% 31.3% 35.0% 40.0% 25.0% Reforms are not well thought out in light of country challenges 33.3% 31.3% 45.0% 20.0% 10.0% Ongoing conflict and instability 33.3% 12.5% 5.0% 10.0% 5.0% Inadequate funding 33.3% 6.3% 20.0% 20.0% 20.0% Other 0.0% 0.0% 0.0% 0.0% 5.0% 83 World Bank Group Country Opinion Survey 2016: Jordan C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Jordan? (1-Not important at all, 10-Very important) Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ WBG-supported Project Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Crime and violence 10 4.30 2.83 15 3.80 2.76 16 3.94 2.57 9 4.22 2.91 16 4.37 2.33 Financial markets 13 5.62 2.69 15 7.53 2.26 16 6.19 3.25 10 6.90 2.23 18 5.83 2.48 Transport* 12 6.33 2.06 15 8.27 1.67 16 8.38 1.36 9 6.56 3.13 19 7.11 2.31 Anti corruption 11 6.36 2.29 15 8.33 1.88 18 8.06 1.80 9 6.78 3.46 16 7.31 2.63 Regional conflict and tensions 11 4.73 2.72 13 6.15 3.29 16 6.38 2.36 9 6.00 3.71 16 5.81 2.86 Law and justice 9 5.89 2.62 13 7.15 1.63 18 7.33 2.35 8 5.00 3.30 19 6.26 2.58 Urban development 11 6.82 2.14 14 7.36 1.55 18 8.22 1.99 9 6.78 2.82 17 6.47 2.27 Environmental sustainability 11 7.00 2.00 15 6.60 2.26 17 7.65 1.97 8 6.88 2.03 17 7.06 1.92 Trade and exports 12 7.08 1.93 12 7.75 1.82 16 8.06 1.77 8 7.38 1.51 17 6.82 1.98 Information and communications technology 11 7.00 1.73 14 6.36 2.21 18 7.83 1.92 9 6.56 3.00 17 6.06 2.41 Poverty reduction 13 8.00 1.63 13 9.15 0.69 19 8.68 1.89 10 7.10 3.35 18 8.06 2.46 Gender equity 10 6.90 2.88 14 6.57 1.95 18 7.56 1.72 9 5.89 3.41 17 6.00 1.97 Private sector development 12 7.75 2.34 15 7.87 2.17 19 8.84 1.46 10 6.60 3.24 18 6.89 2.72 Foreign direct investment 12 8.00 2.13 15 8.93 1.03 18 8.00 2.03 9 8.00 2.83 18 6.61 3.03 Local governance and institutions* 12 7.08 1.73 14 6.93 2.27 17 8.29 1.49 9 5.22 3.49 19 5.74 2.58 Water and sanitation 12 7.33 0.98 15 7.47 1.88 17 7.47 2.21 9 6.44 3.13 18 7.06 1.95 Regulatory framework* 12 7.67 2.19 15 6.40 2.03 18 8.06 1.51 8 5.63 2.72 15 7.53 2.23 Economic growth 13 8.15 1.77 14 8.50 1.83 18 8.67 1.41 9 8.22 2.86 18 7.89 2.25 Energy 13 7.38 2.43 15 7.80 1.78 18 8.50 1.65 7 7.71 3.50 16 7.50 2.37 Disaster management 11 6.27 1.62 15 5.87 2.20 18 6.89 2.65 9 6.22 3.11 14 6.14 1.46 Public sector governance/reform 11 7.64 2.62 15 8.40 2.10 18 8.44 2.18 9 6.78 3.53 19 7.58 1.92 Job creation/employment 12 7.92 2.31 15 8.40 1.96 19 8.63 2.03 8 7.63 3.02 18 7.72 2.87 Social cohesion 10 5.40 2.55 13 6.23 2.49 17 5.88 2.74 9 4.44 3.64 17 4.82 2.30 Communicable/non-communicable diseases 9 5.44 2.65 15 5.60 2.59 17 5.59 2.69 8 5.50 3.16 14 4.79 1.58 Equality of opportunity 10 6.00 2.36 15 7.53 2.00 17 7.35 2.06 9 6.11 2.80 17 6.41 2.24 Social protection 11 6.27 2.37 15 6.67 2.19 17 7.06 2.14 9 5.67 3.39 17 5.82 2.24 Rural development 11 6.00 2.37 15 7.40 2.06 16 7.87 1.75 9 7.44 2.60 14 6.86 2.28 Global/regional integration 11 6.64 2.87 14 7.00 2.08 16 6.81 2.76 9 7.33 2.60 13 6.23 2.59 Food security 10 5.40 2.91 15 5.80 2.08 17 7.59 2.00 9 7.56 1.81 16 6.06 2.69 Natural resource management 10 5.60 2.88 15 6.20 2.14 16 6.56 2.76 8 7.12 2.85 17 5.76 2.80 Security/stabilization/reconstruction 12 5.83 2.72 15 5.40 1.88 17 7.12 2.47 10 6.30 3.30 16 5.19 2.88 Health 11 5.64 2.34 15 6.87 2.17 17 7.12 2.32 10 6.90 2.38 17 6.24 2.54 Climate change 12 6.25 2.53 14 6.36 2.65 18 7.11 2.22 10 6.10 3.41 15 5.80 2.21 Agricultural development 13 6.00 2.52 15 8.07 1.83 17 6.76 2.44 9 7.44 2.96 15 6.80 2.62 Education 13 7.46 1.71 15 8.27 1.16 19 8.21 2.53 10 8.10 2.13 17 7.41 2.83 *Significantly different between stakeholder groups 84 World Bank Group Country Opinion Survey 2016: Jordan C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Jordan? (1-Not effective at all, 10-Very effective) Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ WBG-supported Project Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Gender equity 6 5.50 2.26 5 7.40 1.67 11 5.09 2.70 4 5.75 1.50 8 5.63 2.26 Information and communications technology 6 4.83 1.83 5 6.20 3.03 9 5.78 2.82 4 5.50 1.00 8 4.88 1.89 Transport 7 6.43 1.90 7 7.29 1.38 10 7.10 1.52 4 5.25 0.50 10 6.20 2.44 Regional conflict and tensions 4 4.50 3.51 6 6.00 2.00 9 6.44 1.67 3 6.33 1.53 7 5.43 2.30 Law and justice 4 3.75 2.87 6 7.00 0.89 8 6.63 2.62 3 6.33 1.53 5 5.00 2.74 Urban development 5 6.00 1.22 7 6.29 0.95 11 6.45 1.37 4 6.75 1.50 8 6.13 2.42 Environmental sustainability 6 6.17 1.17 8 6.50 1.51 8 6.50 2.00 4 6.50 1.29 13 5.85 2.41 Regulatory framework 6 5.50 1.87 8 6.25 0.71 10 6.50 1.51 3 5.00 1.00 14 7.21 1.58 Communicable/non-communicable diseases 3 6.33 2.08 4 5.25 2.22 5 5.60 1.95 5 5.40 1.95 7 5.86 2.67 Poverty reduction 7 5.86 1.68 9 6.56 1.59 13 6.46 1.39 5 6.00 2.45 14 6.36 1.50 Anti corruption 6 3.83 2.40 9 6.00 1.80 8 5.75 2.31 5 4.40 2.88 8 6.25 1.98 Private sector development 10 5.50 2.01 10 5.70 2.21 10 5.50 1.84 5 4.40 2.70 11 6.73 1.62 Foreign direct investment* 9 4.11 2.15 10 5.50 2.07 8 5.13 2.17 5 5.00 2.24 13 6.85 1.52 Local governance and institutions 7 5.57 1.90 9 6.11 2.03 10 6.00 1.15 5 4.60 1.67 9 5.89 1.96 Water and sanitation 6 6.50 1.38 7 6.71 2.06 9 7.33 1.73 4 5.25 2.36 10 7.40 1.26 Trade and exports 6 5.50 1.76 9 5.56 1.94 11 5.91 1.58 3 5.00 2.65 9 7.00 1.73 Economic growth 10 6.20 1.62 11 5.27 1.35 13 6.15 1.52 3 6.67 2.08 15 6.80 2.04 Health 7 5.29 2.21 4 5.00 1.41 6 6.33 1.97 4 3.75 2.75 10 6.10 2.28 Disaster management 4 6.50 2.65 4 5.00 1.83 7 7.14 1.68 3 4.33 2.52 7 5.57 2.23 Public sector governance/reform 8 6.00 1.93 8 6.37 1.30 12 6.67 2.23 4 5.50 2.65 16 7.56 1.26 Job creation/employment 10 5.50 2.17 10 5.20 2.35 13 6.23 2.28 4 5.25 2.22 17 6.35 1.46 Social cohesion 5 5.40 2.51 3 4.67 1.53 10 5.50 2.17 4 4.00 1.63 11 4.45 1.97 Financial markets 6 5.50 2.07 7 4.71 1.89 7 6.14 2.73 4 4.75 1.89 9 5.67 2.00 Equality of opportunity 6 5.33 2.94 3 4.67 1.53 10 6.10 1.60 4 4.50 1.73 10 5.30 2.16 Energy 7 5.71 2.75 9 5.44 1.33 8 6.25 1.39 5 5.40 2.70 11 6.00 2.28 Rural development 7 4.71 2.21 5 4.80 1.79 9 6.22 1.20 3 5.33 1.15 8 5.13 2.03 Global/regional integration 5 4.20 1.79 7 5.14 1.68 7 6.57 1.40 3 5.67 0.58 10 5.60 1.78 Food security 4 4.25 1.26 4 5.75 1.26 6 7.17 1.94 3 6.00 1.00 9 5.11 2.98 Education 7 5.86 2.04 7 4.86 1.46 15 6.00 2.36 4 5.25 2.87 12 5.83 2.48 Security/stabilization/reconstruction 7 4.57 1.62 5 4.60 1.14 8 6.25 2.31 4 4.75 2.63 10 6.00 2.11 Social protection 6 5.50 2.26 4 4.00 1.63 7 5.71 1.50 3 5.00 2.65 8 5.63 1.60 Climate change 5 6.00 1.22 7 7.00 1.91 6 4.50 2.26 3 5.00 2.65 10 5.90 2.33 Agricultural development 6 5.17 2.48 6 4.83 2.56 8 5.75 1.98 3 4.33 2.52 8 5.00 2.39 Natural resource management 3 4.00 2.65 5 4.80 2.77 6 6.83 1.72 3 4.67 2.52 9 4.89 2.42 *Significantly different between stakeholder groups 85 World Bank Group Country Opinion Survey 2016: Jordan C. World Bank Group’s Effectiveness and Results (continued) Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ WBG-supported Project Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 12 6.08 1.68 15 5.87 1.88 15 6.07 1.53 7 5.57 1.62 19 6.47 1.50 achieve development results in Jordan? (1-To no degree at all, 10-To a very significant degree) Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ WBG-supported Project Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group help to 11 5.45 1.75 16 5.94 1.57 13 6.54 1.81 8 4.75 2.49 17 6.53 1.62 build/strengthen existing country systems in Jordan? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Jordan? (1-Strongly disagree, 10-Strongly agree) Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ WBG-supported Project Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 11 6.09 1.70 14 5.79 0.89 19 5.32 1.80 8 4.75 2.71 17 6.41 2.18 needs of Jordan The World Bank Group meets Jordan’s needs for 12 6.00 2.41 12 6.00 1.81 19 6.68 2.31 8 5.38 2.83 19 6.74 2.02 knowledge services Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ WBG-supported Project Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group 9 6.00 1.87 12 5.50 2.20 16 5.62 2.03 6 5.17 1.94 12 6.08 2.11 measures and corrects its work in real time in Jordan? (1-To no degree at all, 10-To a very significant degree) 86 World Bank Group Country Opinion Survey 2016: Jordan D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Private Bank CSO Think Tank Other Weekly 7.7% 0.0% 10.0% 0.0% 15.0% Monthly 7.7% 12.5% 15.0% 10.0% 5.0% A few times a year 38.5% 56.3% 55.0% 10.0% 30.0% Rarely 23.1% 18.8% 10.0% 40.0% 25.0% Never 23.1% 12.5% 10.0% 40.0% 25.0% In Jordan, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ WBG-supported Project Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 10 6.50 1.72 12 4.75 2.05 17 6.12 2.26 7 5.00 3.21 17 6.47 2.37 Include appropriate level of stakeholder involvement during 11 5.82 1.54 14 4.93 1.82 17 5.29 1.40 8 5.25 2.82 16 6.75 1.73 preparation Lead to practical solutions* 10 5.60 1.26 14 4.36 1.39 17 5.65 1.54 7 6.57 2.07 17 6.71 1.69 Are accessible (well written and easy to understand) 11 6.64 2.01 14 6.21 1.53 18 6.56 2.23 8 5.88 2.36 18 6.67 2.22 Are source of relevant information on global good practices 11 6.73 2.05 15 6.53 1.88 18 7.39 1.61 8 7.38 0.92 17 7.06 2.30 Are adequately disseminated 11 6.09 1.64 12 5.67 1.56 18 6.39 2.45 9 6.44 2.07 16 6.81 2.34 Are translated enough into local language 11 5.09 1.81 13 5.77 2.28 15 6.53 2.56 10 6.40 2.84 17 6.24 2.54 Are adaptable to Jordan’s specific development challenges 10 5.30 2.16 12 5.33 2.39 18 6.00 2.43 8 6.13 2.42 18 6.72 2.08 and country circumstances *Significantly different between stakeholder groups Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ WBG-supported Project Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to 12 6.58 1.88 14 5.93 2.09 15 6.87 1.88 8 5.88 2.53 19 6.63 2.19 development results in your country? Overall, how would you rate the technical quality of the World 12 7.08 1.88 14 7.43 1.40 18 7.44 1.72 9 6.22 2.77 18 7.67 1.78 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 87 World Bank Group Country Opinion Survey 2016: Jordan E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ WBG-supported Project Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds promptly* 10 4.80 1.81 11 4.55 1.37 12 6.25 2.09 4 3.50 1.91 17 6.94 2.01 The World Bank Group effectively monitors and evaluates 10 6.40 2.41 14 6.36 1.45 19 6.95 1.51 6 6.33 3.01 19 6.84 2.57 the projects and programs it supports The World Bank Group’s approvals and reviews are done in 10 5.30 1.64 11 5.73 1.56 13 6.15 1.41 5 6.40 1.95 18 6.78 1.86 a timely fashion The World Bank Group’s “Safeguard Policy” requirements 9 6.00 1.66 12 5.17 1.75 12 5.83 1.75 6 6.00 2.00 16 7.06 2.26 are reasonable The World Bank Group’s conditions on its lending are 9 5.11 2.09 13 5.08 1.98 16 4.94 2.29 5 6.00 2.55 17 7.00 2.32 reasonable The World Bank Group takes decisions quickly in Jordan 11 5.09 1.22 13 5.54 1.61 14 5.36 1.82 4 6.00 1.83 17 6.24 2.17 Working with the World Bank Group increases Jordan’s 12 6.25 1.76 13 6.08 2.43 18 6.39 2.35 7 6.29 2.98 19 7.11 2.38 institutional capacity Where country systems are adequate, the World Bank 8 6.25 1.83 10 6.80 1.40 10 6.50 1.84 4 7.25 1.50 15 6.93 1.53 Group makes appropriate use of them The World Bank Group provides effective implementation 11 5.91 1.92 13 6.77 1.79 16 6.44 2.03 5 5.80 2.59 16 6.69 2.09 support *Significantly different between stakeholder groups Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ WBG-supported Project Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public 12 6.17 1.59 15 5.67 2.09 16 6.13 2.06 6 5.17 1.72 15 6.53 1.73 partnerships in Jordan? (1-To no degree at all, 10-To a very significant degree) 88 World Bank Group Country Opinion Survey 2016: Jordan E. Working with the World Bank Group (continued) Which of the following best describes the World Bank Group’s support in Jordan? (Select only ONE response) Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Private Bank CSO Think Tank Other The World Bank Group is sufficiently selective and focuses on the most 25.0% 37.5% 35.0% 30.0% 57.9% important development challenges in Jordan The World Bank Group is not sufficiently selective in Jordan, and it is involved in 33.3% 37.5% 45.0% 30.0% 26.3% too many areas of development Don't know 41.7% 25.0% 20.0% 40.0% 15.8% Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ WBG-supported Project Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group is 6 5.17 2.93 7 5.57 2.44 10 5.70 1.25 4 6.25 2.22 15 6.67 2.19 adequately staffed in Jordan? (1-To no degree at all, 10-To a very significant degree) F. The Future Role of the World Bank Group in Jordan Which of the following SHOULD the World Bank Group do to make itself of greater value in Jordan? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Academia/ Percentage of Respondents PMU/Consultant on Financial Sector/ Research Institute/ (Responses combined) WBG-supported Project Private Bank CSO Think Tank Other Offer more innovative financial products 15.4% 25.0% 25.0% 22.2% 20.0% Ensure greater selectivity in its work 7.7% 12.5% 10.0% 22.2% 10.0% Provide more adequate data/knowledge/statistics/figures on Jordan’s economy 0.0% 25.0% 15.0% 0.0% 15.0% Improve the competitiveness of its financing compared to markets* 7.7% 6.3% 5.0% 44.4% 20.0% Reach out more to groups outside of Government 38.5% 50.0% 35.0% 11.1% 35.0% Increase the level of capacity development in the country 23.1% 37.5% 30.0% 22.2% 25.0% Improve the quality of its experts as related to Jordan’s specific challenges 23.1% 6.3% 20.0% 22.2% 10.0% Offer more innovative knowledge services 30.8% 6.3% 20.0% 11.1% 15.0% Collaborate more effectively with Government clients 15.4% 0.0% 5.0% 22.2% 5.0% Work faster 7.7% 0.0% 10.0% 0.0% 10.0% Reduce the complexity of obtaining World Bank Group financing 30.8% 6.3% 5.0% 0.0% 25.0% Increase availability of Reimbursable Advisory Services 0.0% 0.0% 0.0% 0.0% 0.0% Increase the level of World Bank Group staffing in Jordan’s office 0.0% 18.8% 0.0% 0.0% 10.0% Other 0.0% 0.0% 5.0% 11.1% 0.0% *Significantly different between stakeholder groups 89 World Bank Group Country Opinion Survey 2016: Jordan F. The Future Role of the World Bank Group in Jordan (continued) When considering the combination of services that the World Bank Group offers in Jordan, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Jordan? (Select only ONE response) Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Private Bank CSO Think Tank Other Financial services 46.2% 37.5% 25.0% 60.0% 55.0% Knowledge products 7.7% 6.3% 20.0% 10.0% 15.0% Convening services 0.0% 12.5% 0.0% 0.0% 5.0% None of the above 15.4% 12.5% 10.0% 10.0% 0.0% The combination is appropriate for Jordan 30.8% 25.0% 45.0% 20.0% 20.0% Don't know 0.0% 6.3% 0.0% 0.0% 5.0% Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Jordan? (Choose no more than THREE) Employee of a Ministry/ Private Sector/ Academia/ Percentage of Respondents PMU/Consultant on Financial Sector/ Research Institute/ (Responses combined) WBG-supported Project Private Bank CSO Think Tank Other Social cohesion 9.1% 14.3% 5.9% 10.0% 20.0% Public financial management 54.5% 50.0% 52.9% 60.0% 60.0% Reducing violence 0.0% 0.0% 5.9% 0.0% 5.0% Access to justice systems 9.1% 21.4% 29.4% 0.0% 20.0% Security mechanisms 0.0% 0.0% 0.0% 0.0% 5.0% Conflict resolution mechanisms 9.1% 7.1% 0.0% 0.0% 0.0% Access to basic services* 0.0% 21.4% 52.9% 60.0% 40.0% Capacity of state institutions 81.8% 42.9% 58.8% 50.0% 30.0% Jobs 54.5% 42.9% 23.5% 30.0% 30.0% Improving livelihoods 72.7% 28.6% 35.3% 40.0% 35.0% Social safety nets 0.0% 28.6% 29.4% 20.0% 25.0% Stimulating dialogue to promote peace and stability 0.0% 7.1% 5.9% 20.0% 15.0% *Significantly different between stakeholder groups 90 World Bank Group Country Opinion Survey 2016: Jordan F. The Future Role of the World Bank Group in Jordan (continued) Which THREE areas below would benefit most from other donors in Jordan? (Choose no more than THREE) Employee of a Ministry/ Private Sector/ Academia/ Percentage of Respondents PMU/Consultant on Financial Sector/ Research Institute/ (Responses combined) WBG-supported Project Private Bank CSO Think Tank Other Social cohesion 9.1% 30.8% 50.0% 33.3% 31.6% Public financial management* 18.2% 53.8% 6.3% 11.1% 21.1% Reducing violence 0.0% 7.7% 25.0% 22.2% 15.8% Access to justice systems 45.5% 15.4% 18.8% 22.2% 10.5% Security mechanisms 18.2% 15.4% 18.8% 22.2% 15.8% Conflict resolution mechanisms 9.1% 7.7% 12.5% 0.0% 10.5% Access to basic services 54.5% 53.8% 18.8% 22.2% 21.1% Capacity of state institutions 9.1% 15.4% 6.3% 11.1% 31.6% Jobs 18.2% 23.1% 37.5% 44.4% 31.6% Improving livelihoods* 9.1% 7.7% 37.5% 55.6% 42.1% Social safety nets 63.6% 15.4% 31.3% 22.2% 36.8% Stimulating dialogue to promote peace and stability 27.3% 30.8% 25.0% 11.1% 21.1% *Significantly different between stakeholder groups What should the World Bank Group do to improve collaboration with the UN in the field? (Choose no more than THREE) Employee of a Ministry/ Private Sector/ Academia/ Percentage of Respondents PMU/Consultant on Financial Sector/ Research Institute/ (Responses combined) WBG-supported Project Private Bank CSO Think Tank Other Organize more joint meetings and missions with the UN 25.0% 46.7% 38.9% 20.0% 45.0% Collaborate on analysis, assessments and planning, including on rapid assessments on emerging crisis and changing circumstances when both 66.7% 60.0% 72.2% 60.0% 45.0% institutions are engaged Develop joint or complementary projects with the UN, leveraging each 58.3% 60.0% 66.7% 70.0% 60.0% organization’s comparative advantages Develop guidelines, framework and tools to facilitate operational cooperation 33.3% 33.3% 44.4% 30.0% 35.0% and cross-financing Share more information about the World Bank Group’s activities, products, and 16.7% 6.7% 16.7% 40.0% 15.0% knowledge Involve UN experts to a greater degree in World Bank Group activities 58.3% 13.3% 33.3% 40.0% 25.0% Other 0.0% 13.3% 5.6% 0.0% 10.0% 91 World Bank Group Country Opinion Survey 2016: Jordan G. Citizen Voice: Government Accountability Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ WBG-supported Project Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How important is it for citizens in Jordan to have greater ‘voice’ than they have now, in order to hold the state 11 7.45 1.81 16 8.94 1.18 20 9.10 1.41 8 7.75 2.87 20 8.45 1.28 accountable?* (1-Not important at all, 10-Extremely important) *Significantly different between stakeholder groups Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ WBG-supported Project Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Do you think that in the past year or so, citizens in Jordan have obtained greater ‘voice’ to hold the state more 12 5.67 2.50 15 5.40 2.85 20 4.70 2.49 9 4.44 2.46 20 5.95 2.04 accountable? (1-Far less voice, 10-Much greater voice) H. Citizen Voice: Service Delivery Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ WBG-supported Project Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How important is it for citizens in Jordan to have greater 12 8.33 1.50 16 8.44 1.21 20 9.05 1.82 9 8.33 2.29 20 8.75 1.12 ‘voice’ to ensure improved service delivery? (1-Not important at all, 10-Extremely important) 92 World Bank Group Country Opinion Survey 2016: Jordan H. Citizen Voice: Service Delivery (continued) Which of the following are the greatest obstacles in Jordan to improved service delivery (i.e., education, healthcare)? (Choose no more than THREE) Employee of a Ministry/ Private Sector/ Academia/ Percentage of Respondents PMU/Consultant on Financial Sector/ Research Institute/ (Responses combined) WBG-supported Project Private Bank CSO Think Tank Other Inadequate national government budget resources 61.5% 43.8% 45.0% 55.6% 70.0% Inadequate local government budget resources 30.8% 25.0% 10.0% 33.3% 10.0% Inadequate provider staff 23.1% 6.3% 5.0% 0.0% 10.0% Inadequate skill set of providers 46.2% 18.8% 30.0% 22.2% 20.0% Inefficient national government 7.7% 6.3% 35.0% 33.3% 30.0% Inefficient local government* 0.0% 50.0% 20.0% 33.3% 10.0% Attitude of the service providers 0.0% 25.0% 10.0% 0.0% 20.0% Too costly* 15.4% 6.3% 5.0% 22.2% 40.0% Inadequate will on the part of local government 7.7% 12.5% 15.0% 11.1% 0.0% Inadequate will on the part of national government 0.0% 6.3% 10.0% 0.0% 5.0% Corruption 0.0% 31.3% 25.0% 33.3% 25.0% Inadequate citizen participation and voice 15.4% 6.3% 5.0% 0.0% 0.0% Lack of accountability on the part of providers* 15.4% 37.5% 75.0% 44.4% 30.0% None of the above 23.1% 0.0% 5.0% 0.0% 5.0% Don’t know 0.0% 6.3% 0.0% 0.0% 0.0% Prefer not to answer 0.0% 0.0% 5.0% 0.0% 0.0% *Significantly different between stakeholder groups I. Subsidy Reform Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ WBG-supported Project Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD When thinking about Jordan’s economy, to what extent do you believe subsidy reform in the energy sector is necessary 11 8.18 1.25 14 7.71 2.09 19 8.26 1.91 8 8.00 3.16 20 8.00 2.51 to ensure sustainable growth? (1-Not necessary at all, 10-Extremely necessary) Which of the following statements best represents your views of energy subsidy reform in Jordan? (Choose only ONE response) Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Private Bank CSO Think Tank Other A reduction in energy subsidies ultimately will help the poor because it will lead to fiscal savings which would generate resources for government social 61.5% 53.3% 25.0% 37.5% 57.9% spending. A reduction in energy subsidies will ultimately hurt the poor because it will lead to higher consumer prices of energy, resulting in a larger portion of household 38.5% 46.7% 75.0% 62.5% 42.1% income spent on energy and other necessary household expenditures avoided. 93 World Bank Group Country Opinion Survey 2016: Jordan I. Subsidy Reform (continued) When thinking about energy subsidy reform in Jordan, which TWO of the following statements are most convincing? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Academia/ Percentage of Respondents PMU/Consultant on Financial Sector/ Research Institute/ (Responses combined) WBG-supported Project Private Bank CSO Think Tank Other Energy subsidy reform could lead to lower traffic congestion and urban pollution 15.4% 0.0% 21.1% 11.1% 15.0% (improving health of cities). Energy subsidy reform could lead to smarter agriculture practices (particularly as 7.7% 21.4% 26.3% 0.0% 10.0% related to irrigation, water use, etc.) Energy subsidy reform could lead to smarter practices in industry and manufacturing (i.e., moving away from capital intensive industry to light 30.8% 28.6% 10.5% 22.2% 30.0% manufacturing). Energy subsidy reform could lead to greater efficiency, conservation and 23.1% 28.6% 15.8% 44.4% 30.0% therefore have a positive impact on climate change. Energy subsidy reform could lead to fiscal savings and make funds available for 61.5% 42.9% 52.6% 77.8% 55.0% more important social spending (e.g., education, health, social protection). None of the statements above. I do not believe that energy subsidy reform in 0.0% 28.6% 26.3% 0.0% 15.0% Jordan will have a positive impact on this country. I don’t know 15.4% 7.1% 5.3% 0.0% 5.0% J. Private Sector Which of the following are the most significant obstacles to private sector development in Jordan? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Academia/ Percentage of Respondents PMU/Consultant on Financial Sector/ Research Institute/ (Responses combined) WBG-supported Project Private Bank CSO Think Tank Other The level of regulation 23.1% 13.3% 30.0% 10.0% 45.0% Labor market policies 46.2% 33.3% 35.0% 10.0% 25.0% Access to finance* 15.4% 33.3% 20.0% 40.0% 70.0% Level of transparency in system 15.4% 13.3% 15.0% 10.0% 5.0% Governance/government 7.7% 20.0% 35.0% 10.0% 15.0% Legal/judicial system 7.7% 13.3% 0.0% 20.0% 5.0% State owned enterprises 0.0% 0.0% 10.0% 10.0% 0.0% Mismatch of skills 38.5% 20.0% 30.0% 20.0% 30.0% Lack of political will 0.0% 13.3% 15.0% 10.0% 5.0% I don’t know 0.0% 13.3% 0.0% 10.0% 0.0% Other* 7.7% 0.0% 0.0% 20.0% 0.0% *Significantly different between stakeholder groups 94 World Bank Group Country Opinion Survey 2016: Jordan K. Refugees Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ WBG-supported Project Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the donor community is doing enough to support the government’s efforts related to 12 5.00 2.17 15 5.07 2.66 19 5.16 2.69 10 4.30 1.06 18 5.06 2.41 refugees in Jordan? (1-To no degree at all, 10-To a very significant degree) Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ WBG-supported Project Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group is doing enough to support the government’s efforts related to 10 4.80 2.49 12 4.92 2.54 14 5.21 2.67 9 4.11 1.76 15 5.53 2.17 refugees in Jordan? (1-To no degree at all, 10-To a very significant degree) In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to the refugee crisis in Jordan? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Academia/ Percentage of Respondents PMU/Consultant on Financial Sector/ Research Institute/ (Responses combined) WBG-supported Project Private Bank CSO Think Tank Other Education and health 38.5% 66.7% 45.0% 60.0% 70.0% Supporting poor and marginalized local communities 23.1% 26.7% 15.0% 30.0% 30.0% Jobs 23.1% 40.0% 20.0% 10.0% 25.0% Business development 0.0% 26.7% 35.0% 20.0% 15.0% Infrastructure 46.2% 33.3% 40.0% 30.0% 30.0% Social cohesion 7.7% 0.0% 10.0% 0.0% 0.0% Public services 15.4% 0.0% 10.0% 0.0% 10.0% Macro issues 30.8% 0.0% 10.0% 30.0% 10.0% Don’t know 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 95 World Bank Group Country Opinion Survey 2016: Jordan K. Refugees (continued) Please rate how you feel when you think about the impact of the refugees in regards to…. Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Private Bank CSO Think Tank Other Jordan’s economy A very negative impact 61.5% 37.5% 30.0% 60.0% 45.0% A somewhat negative impact 38.5% 43.8% 45.0% 40.0% 40.0% A somewhat positive impact 0.0% 18.8% 20.0% 0.0% 10.0% A very positive impact 0.0% 0.0% 5.0% 0.0% 5.0% No impact at all 0.0% 0.0% 0.0% 0.0% 0.0% Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Private Bank CSO Think Tank Other Social cohesion A very negative impact 30.8% 26.7% 22.2% 20.0% 20.0% A somewhat negative impact 69.2% 66.7% 38.9% 60.0% 65.0% A somewhat positive impact 0.0% 6.7% 38.9% 20.0% 15.0% A very positive impact 0.0% 0.0% 0.0% 0.0% 0.0% No impact at all 0.0% 0.0% 0.0% 0.0% 0.0% Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Private Bank CSO Think Tank Other National security A very negative impact 38.5% 28.6% 36.8% 80.0% 40.0% A somewhat negative impact 61.5% 71.4% 52.6% 20.0% 60.0% A somewhat positive impact 0.0% 0.0% 5.3% 0.0% 0.0% A very positive impact 0.0% 0.0% 0.0% 0.0% 0.0% No impact at all 0.0% 0.0% 5.3% 0.0% 0.0% Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Private Bank CSO Think Tank Other Public service delivery A very negative impact 38.5% 50.0% 40.0% 70.0% 45.0% A somewhat negative impact 53.8% 37.5% 60.0% 20.0% 50.0% A somewhat positive impact 7.7% 0.0% 0.0% 10.0% 5.0% A very positive impact 0.0% 6.3% 0.0% 0.0% 0.0% No impact at all 0.0% 6.3% 0.0% 0.0% 0.0% 96 World Bank Group Country Opinion Survey 2016: Jordan K. Refugees (continued) Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Private Bank CSO Think Tank Other Jordan’s poor and marginalized A very negative impact 61.5% 42.9% 40.0% 80.0% 50.0% A somewhat negative impact 15.4% 57.1% 50.0% 20.0% 50.0% A somewhat positive impact 0.0% 0.0% 5.0% 0.0% 0.0% A very positive impact 0.0% 0.0% 0.0% 0.0% 0.0% No impact at all 23.1% 0.0% 5.0% 0.0% 0.0% L. Communication and Information Sharing How do you get most of your information about economic and social development issues in Jordan? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Academia/ Percentage of Respondents PMU/Consultant on Financial Sector/ Research Institute/ (Responses combined) WBG-supported Project Private Bank CSO Think Tank Other Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 23.1% 31.3% 30.0% 30.0% 27.8% International newspapers 15.4% 6.3% 15.0% 10.0% 16.7% Local radio 0.0% 12.5% 10.0% 0.0% 0.0% International radio 0.0% 6.3% 5.0% 10.0% 0.0% Local television* 30.8% 6.3% 15.0% 0.0% 0.0% International television 0.0% 12.5% 5.0% 10.0% 11.1% Local newspapers 23.1% 37.5% 25.0% 50.0% 38.9% Internet 76.9% 68.8% 70.0% 70.0% 61.1% Periodicals 23.1% 6.3% 15.0% 20.0% 16.7% Other 0.0% 6.3% 10.0% 0.0% 5.6% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Academia/ Percentage of Respondents PMU/Consultant on Financial Sector/ Research Institute/ (Responses combined) WBG-supported Project Private Bank CSO Think Tank Other Direct contact with World Bank Group (i.e., face to face meetings/discussions) 38.5% 13.3% 40.0% 30.0% 35.0% Mobile phones 7.7% 13.3% 5.0% 0.0% 10.0% World Bank Group’s seminars/workshops/conferences 46.2% 13.3% 55.0% 30.0% 25.0% World Bank Group’s publications and other written materials 30.8% 40.0% 15.0% 40.0% 30.0% World Bank Group’s website 23.1% 33.3% 25.0% 40.0% 5.0% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 23.1% 33.3% 25.0% 0.0% 25.0% e-Newsletters 30.8% 33.3% 25.0% 40.0% 30.0% Other 0.0% 0.0% 5.0% 0.0% 10.0% 97 World Bank Group Country Opinion Survey 2016: Jordan L. Communication and Information Sharing (continued) Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Private Bank CSO Think Tank Other Yes 41.7% 23.1% 33.3% 11.1% 41.2% No 58.3% 76.9% 66.7% 88.9% 58.8% If yes, from which of the following sources did you learn about the World Bank Group's Access to Information Policies? (Select only ONE response) Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Private Bank CSO Think Tank Other World Bank Group's seminars/workshops/conferences 50.0% 66.7% 20.0% 0.0% 14.3% World Bank Group's website 0.0% 0.0% 60.0% 100.0% 28.6% World Bank Group’s e-Newsletters 0.0% 0.0% 0.0% 0.0% 0.0% News/Media 25.0% 0.0% 0.0% 0.0% 14.3% Colleagues/Friends/Peer organizations 25.0% 33.3% 20.0% 0.0% 42.9% Other 0.0% 0.0% 0.0% 0.0% 0.0% Have you requested information from the World Bank Group on its activities in the past year? Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Private Bank CSO Think Tank Other Yes 10.0% 16.7% 26.7% 10.0% 25.0% No 90.0% 83.3% 73.3% 90.0% 75.0% Were you able to obtain this information? Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Private Bank CSO Think Tank Other Yes 100.0% 100.0% 100.0% 100.0% 100.0% No 0.0% 0.0% 0.0% 0.0% 0.0% Do you have access to the Internet? Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Private Bank CSO Think Tank Other Yes 90.0% 100.0% 83.3% 88.9% 100.0% No 10.0% 0.0% 16.7% 11.1% 0.0% Do you use/have you used the World Bank Group website? Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Private Bank CSO Think Tank Other Yes 80.0% 83.3% 76.5% 55.6% 64.3% No 20.0% 16.7% 23.5% 44.4% 35.7% 98 World Bank Group Country Opinion Survey 2016: Jordan L. Communication and Information Sharing (continued) Do you currently consult the World Bank Group social media sites (e.g., Facebook, blogs, Twitter, YouTube, and Flickr)? Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Private Bank CSO Think Tank Other Yes 30.0% 25.0% 50.0% 33.3% 14.3% No 70.0% 75.0% 50.0% 66.7% 85.7% Which Internet connection do you use primarily when visiting a World Bank Group website? Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Private Bank CSO Think Tank Other High speed/WiFi 83.3% 92.3% 93.8% 71.4% 80.0% Dial-up 16.7% 7.7% 6.3% 28.6% 20.0% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ WBG-supported Project Private Bank CSO Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate 11 7.36 2.62 13 6.46 2.15 17 7.71 2.26 5 6.20 2.77 13 7.23 1.09 I find the information on the World Bank Group’s websites 12 7.42 1.62 13 7.15 1.68 18 8.28 1.32 5 7.60 2.19 11 8.00 1.00 useful The World Bank Group’s social media channels are 4 6.75 1.26 6 6.83 1.94 11 8.64 1.12 4 6.25 2.63 10 7.20 1.69 valuable sources of information about the institution When I need information from the World Bank Group I know 10 6.70 1.95 12 5.58 2.57 15 6.00 2.67 6 5.83 2.48 15 7.87 1.92 how to find it The World Bank Group is responsive to my information 6 8.33 1.37 6 8.17 1.17 7 6.86 2.19 3 6.67 3.06 13 8.00 1.47 requests and inquiries M. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country?* (Select only ONE response) Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Private Bank CSO Think Tank Other Yes 75.0% 46.7% 40.0% 0.0% 42.1% No 25.0% 53.3% 60.0% 100.0% 57.9% *Significantly different between stakeholder groups 99 World Bank Group Country Opinion Survey 2016: Jordan M. Background Information (continued) Which of the following agencies of the World Bank Group do you primarily engage with in Jordan?* (Select only ONE response) Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Private Bank CSO Think Tank Other The World Bank (IBRD) 69.2% 30.8% 35.3% 16.7% 41.2% The International Finance Corporation (IFC) 23.1% 69.2% 35.3% 0.0% 41.2% The Multilateral Investment Guarantee Agency (MIGA) 0.0% 0.0% 5.9% 0.0% 0.0% Other 7.7% 0.0% 23.5% 83.3% 17.6% *Significantly different between stakeholder groups Do your projects involve both the World Bank and the IFC? Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Private Bank CSO Think Tank Other Yes 38.5% 7.7% 23.5% 0.0% 42.9% No 61.5% 92.3% 76.5% 100.0% 57.1% If yes, what was your view of how the two institutions work together in Jordan? (Select only ONE response) Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Private Bank CSO Think Tank Other The two institutions work well together 75.0% 100.0% 33.3% 0.0% 66.7% The way the two institutions work together needs improvement 25.0% 0.0% 66.7% 0.0% 33.3% The two institutions do not work well together 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 0.0% 0.0% 0.0% Which of the following describes most of your exposure to the World Bank Group in Jordan? (Choose no more than TWO) Employee of a Ministry/ Private Sector/ Academia/ Percentage of Respondents PMU/Consultant on Financial Sector/ Research Institute/ (Responses combined) WBG-supported Project Private Bank CSO Think Tank Other Observer 7.7% 28.6% 16.7% 22.2% 23.5% Use World Bank Group reports/data 23.1% 57.1% 38.9% 33.3% 23.5% Engage in World Bank Group related/sponsored events/activities 30.8% 21.4% 22.2% 33.3% 35.3% Collaborate as part of my professional duties 69.2% 35.7% 44.4% 22.2% 47.1% Use World Bank Group website for information, data, research, etc. 7.7% 42.9% 33.3% 33.3% 17.6% What’s your gender?* Employee of a Ministry/ Private Sector/ Academia/ PMU/Consultant on Financial Sector/ Research Institute/ Percentage of Respondents WBG-supported Project Private Bank CSO Think Tank Other Female 23.1% 43.8% 75.0% 30.0% 26.3% Male 76.9% 56.3% 25.0% 70.0% 73.7% *Significantly different between stakeholder groups 100 World Bank Group Country Opinion Survey 2016: Jordan Appendix C: Responses to Indicator Questions by Geographic Location17  Amman N=71  Other N=10 B. Overall Attitudes toward the World Bank Group Amman Other N Mean SD N Mean SD Overall, please rate your impression of the World Bank 67 6.01 2.04 10 5.60 1.84 Group’s effectiveness in Jordan. (1-Not effective at all, 10-Very effective) To what extent do you agree with the following statements about the World Bank Group’s work in Jordan? (1-Strongly disagree, 10-Strongly agree) Amman Other N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role 66 5.95 1.79 8 5.00 2.88 in development in Jordan The World Bank Group’s work is aligned with what I 64 5.91 1.71 8 4.75 2.92 consider the development priorities for Jordan To what extent is the World Bank Group an effective development partner in Jordan, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Amman Other N Mean SD N Mean SD Responsiveness to needs* 62 5.77 1.93 8 4.13 2.17 Flexibility (in terms of the institution’s products and 60 5.72 1.80 9 4.00 2.55 services)* Flexibility (in terms of changing country circumstances) 60 5.43 1.93 8 4.25 2.60 Being inclusive 57 5.44 1.86 8 5.50 2.20 Openness (sharing data and other information) 64 6.78 2.03 9 5.56 2.65 Collaboration with the Government 64 6.97 1.99 9 6.11 2.85 The speed in which it gets things accomplished on the 61 5.48 1.75 8 5.38 2.39 ground Ease of access to the people at the World Bank Group who 57 5.19 2.28 8 5.13 3.00 are making decisions important to my work Collaboration with civil society 57 4.88 1.99 9 5.22 2.39 Collaboration with the UN 38 6.45 1.67 8 5.88 3.40 Staff accessibility 51 5.22 2.15 8 6.00 3.16 Collaboration with other donors and development partners 50 6.10 1.81 9 5.78 2.64 Collaboration with the private sector 54 5.06 1.88 9 5.22 2.49 Straightforwardness and honesty 53 7.19 2.09 9 6.89 2.57 Treating clients and stakeholders in Jordan with respect 60 7.62 2.18 6 6.67 3.27 Being a long-term partner* 57 7.58 2.17 7 5.71 3.35 *Significantly different between geographic locations 1781 respondents provided information about their geographic location. Only these respondents were included in the analysis presented in this appendix. 101 World Bank Group Country Opinion Survey 2016: Jordan C. World Bank Group’s Effectiveness and Results Amman Other N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 61 5.98 1.52 9 6.33 2.35 achieve development results in Jordan? (1-To no degree at all, 10-To a very significant degree) Amman Other N Mean SD N Mean SD To what extent does the World Bank Group help to 60 5.98 1.69 8 6.13 2.64 build/strengthen existing country systems in Jordan? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Jordan? (1-Strongly disagree, 10-Strongly agree) Amman Other N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 62 5.79 1.73 7 4.86 2.91 needs of Jordan The World Bank Group meets Jordan’s needs for 61 6.56 1.99 9 4.33 2.83 knowledge services* *Significantly different between geographic locations D. The World Bank Group’s Knowledge Work and Activities In Jordan, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Amman Other N Mean SD N Mean SD Are adaptable to Jordan’s specific development 59 6.00 2.21 9 6.00 2.87 challenges and country circumstances Amman Other N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make 62 6.52 1.84 9 5.89 3.41 to development results in your country? Overall, how would you rate the technical quality of the 64 7.53 1.62 9 6.00 2.96 World Bank Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between geographic locations E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Amman Other N Mean SD N Mean SD The World Bank Group takes decisions quickly in Jordan 54 5.78 1.73 7 4.57 1.90 Where country systems are adequate, the World Bank 43 6.72 1.58 6 5.83 2.04 Group makes appropriate use of them 102 World Bank Group Country Opinion Survey 2016: Jordan Appendix D: Responses to Selected Questions by Level of Collaboration with the World Bank Group18 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY16 Jordan COS questionnaire: All 10-point scale questions and question B4 “When thinking about how the World Bank Group can have the most impact on development results in Jordan, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Jordan?” Collaborating with the WBG N=32 Not collaborating with the WBG N=48 B. Overall Attitudes toward the World Bank Group Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 32 7.22 1.90 47 6.06 2.45 Jordan?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, please rate your impression of the World Bank 31 6.42 1.95 44 5.75 2.02 Group’s effectiveness in Jordan. (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Jordan solve its most complicated 25 7.24 1.71 36 6.39 2.35 development challenges? (1-To no degree at all, 10-To a very significant degree) 18Only 80 respondents provided information about their level of collaboration with the World Bank Group (question M3 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 103 World Bank Group Country Opinion Survey 2016: Jordan B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Jordan, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Jordan? (Choose no more than THREE) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Health 6.5% 14.6% Security/stabilization/reconstruction 3.2% 6.3% Crime and violence 3.2% 4.2% Transport 6.5% 16.7% Agricultural development 0.0% 8.3% Global/regional integration 9.7% 2.1% Job creation/employment 29.0% 25.0% Public sector governance/reform 29.0% 31.3% Social protection 0.0% 4.2% Rural development 3.2% 16.7% Foreign direct investment 6.5% 12.5% Education 12.9% 31.3% Energy 16.1% 10.4% Social cohesion 0.0% 2.1% Gender equity 0.0% 6.3% Financial markets 0.0% 2.1% Urban development 3.2% 6.3% Environmental sustainability 6.5% 0.0% Economic growth 45.2% 35.4% Regional conflict and tensions 0.0% 2.1% Private sector development 22.6% 8.3% Water and sanitation 0.0% 6.3% Food security 0.0% 0.0% Climate change 0.0% 0.0% Information and communications technology* 9.7% 0.0% Trade and exports 9.7% 4.2% Equality of opportunity 16.1% 4.2% Law and justice 6.5% 6.3% Local governance and institutions 9.7% 2.1% Regulatory framework 3.2% 2.1% Communicable/non-communicable diseases 0.0% 0.0% Natural resource management 3.2% 4.2% Poverty reduction 19.4% 14.6% Anti corruption 6.5% 8.3% Disaster management 0.0% 0.0% *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group’s work in Jordan? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 31 6.32 1.70 43 5.49 2.06 development in Jordan The World Bank Group’s work is aligned with what I consider 31 6.13 1.89 42 5.45 1.93 the development priorities for Jordan 104 World Bank Group Country Opinion Survey 2016: Jordan B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Jordan, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs* 29 6.24 1.99 41 5.32 1.81 Flexibility (in terms of the institution’s products and services) 28 6.14 1.69 41 5.22 2.08 Flexibility (in terms of changing country circumstances) 28 5.86 1.98 41 5.00 2.04 Being inclusive* 25 6.16 1.82 40 5.08 1.83 Openness (sharing data and other information) 30 7.13 1.94 44 6.45 2.15 Collaboration with the Government 31 7.19 1.83 42 6.79 2.26 The speed in which it gets things accomplished on the 27 5.74 1.46 41 5.29 1.98 ground Ease of access to the people at the World Bank Group who 29 6.14 2.17 35 4.66 2.36 are making decisions important to my work* Collaboration with civil society* 27 5.63 1.94 39 4.46 1.97 Collaboration with the UN 20 6.50 1.79 24 6.17 2.24 Staff accessibility* 25 6.16 2.10 33 4.76 2.25 Collaboration with other donors and development partners 25 6.56 1.71 32 5.66 2.03 Collaboration with the private sector* 24 5.92 2.00 38 4.50 1.59 Straightforwardness and honesty 26 7.62 1.68 35 6.83 2.33 Treating clients and stakeholders in Jordan with respect 27 8.11 1.78 40 7.18 2.50 Being a long-term partner 26 7.96 1.99 38 7.00 2.53 *Significantly different between collaborators and non-collaborators 105 World Bank Group Country Opinion Survey 2016: Jordan C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Jordan? (1-Not important at all, 10-Very important) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Crime and violence 25 4.20 2.35 42 4.00 2.66 Financial markets 28 6.18 2.61 45 6.51 2.63 Transport 27 7.22 1.95 45 7.53 2.48 Anti corruption 28 7.43 2.33 42 7.36 2.56 Regional conflict and tensions 25 6.04 2.61 41 5.51 2.98 Law and justice 27 6.74 2.23 42 6.24 2.69 Urban development 30 7.13 2.06 41 7.20 2.19 Environmental sustainability 29 7.14 2.05 41 7.02 1.96 Trade and exports 27 7.07 1.84 39 7.79 1.85 Information and communications technology 28 6.89 1.91 42 6.69 2.51 Poverty reduction 29 8.34 1.74 45 8.16 2.40 Gender equity 27 6.96 1.95 41 6.71 2.35 Private sector development 30 7.87 1.78 45 7.47 2.89 Foreign direct investment 29 7.86 2.10 44 7.84 2.56 Local governance and institutions 27 6.70 2.32 45 6.87 2.47 Water and sanitation 28 7.43 1.45 43 7.07 2.39 Regulatory framework 28 7.43 2.12 40 7.10 2.24 Economic growth 29 8.24 1.86 43 8.28 2.12 Energy 30 7.80 1.85 39 8.08 2.31 Disaster management 27 5.85 1.99 40 6.53 2.45 Public sector governance/reform 29 7.90 2.01 44 7.77 2.49 Job creation/employment 30 8.13 2.19 43 8.16 2.49 Social cohesion 24 5.46 2.25 42 5.55 2.86 Communicable/non-communicable diseases 25 5.00 1.98 39 5.31 2.76 Equality of opportunity 29 6.41 2.15 40 6.88 2.34 Social protection 28 6.18 2.20 41 6.39 2.54 Rural development* 27 6.15 2.01 39 7.64 2.24 Global/regional integration 25 5.92 2.68 39 7.00 2.43 Food security 26 5.96 2.65 40 6.75 2.22 Natural resource management 26 5.46 2.63 41 6.61 2.58 Security/stabilization/reconstruction 28 5.89 2.41 43 5.88 2.86 Health* 29 5.66 2.30 42 6.98 2.26 Climate change 27 5.96 2.56 42 6.38 2.56 Agricultural development* 29 6.14 2.28 40 7.48 2.61 Education* 30 7.03 2.06 44 8.39 2.12 *Significantly different between collaborators and non-collaborators 106 World Bank Group Country Opinion Survey 2016: Jordan C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Jordan? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Gender equity 15 5.87 2.17 18 5.50 2.07 Information and communications technology 15 5.53 2.33 18 5.56 2.20 Transport 15 6.47 1.96 22 6.64 2.01 Regional conflict and tensions 11 5.36 2.46 17 5.82 1.88 Law and justice 12 5.25 2.45 15 6.33 2.29 Urban development 16 6.06 1.29 19 6.11 1.91 Environmental sustainability 16 6.25 1.61 23 6.00 2.04 Regulatory framework 18 6.50 1.54 24 6.42 1.53 Communicable/non-communicable diseases 8 6.25 2.05 15 4.67 2.09 Poverty reduction 23 6.70 1.43 25 5.96 1.59 Anti corruption 15 6.00 2.00 19 5.11 2.31 Private sector development 24 6.17 2.01 22 5.27 2.21 Foreign direct investment 22 5.86 2.23 24 5.33 1.81 Local governance and institutions 17 6.00 1.27 22 5.00 2.09 Water and sanitation 17 7.29 1.26 20 6.45 1.99 Trade and exports 17 6.06 2.01 22 5.95 1.73 Economic growth 25 6.32 1.52 27 5.89 1.91 Health 13 6.00 1.41 17 5.41 2.48 Disaster management 7 6.00 1.41 16 5.50 2.28 Public sector governance/reform 20 6.90 1.71 28 6.32 1.96 Job creation/employment 25 6.16 1.75 29 5.45 2.06 Social cohesion* 12 5.58 2.02 20 3.90 1.52 Financial markets 12 5.75 1.76 21 5.57 2.52 Equality of opportunity 15 5.33 1.59 17 5.00 2.09 Energy 17 6.59 1.70 22 5.50 2.20 Rural development 15 5.67 1.68 16 5.19 1.52 Global/regional integration 14 5.86 1.66 17 5.12 1.83 Food security 8 5.88 1.64 17 5.71 2.62 Education 20 6.05 1.99 25 5.40 2.38 Security/stabilization/reconstruction 13 5.23 1.83 19 5.16 2.46 Social protection 14 5.14 1.66 14 5.57 2.14 Climate change 13 6.00 1.68 17 5.00 2.50 Agricultural development 11 5.18 2.04 19 4.89 2.35 Natural resource management 11 6.00 2.14 16 4.75 2.44 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 28 6.29 1.61 41 5.76 1.51 achieve development results in Jordan? (1-To no degree at all, 10-To a very significant degree) 107 World Bank Group Country Opinion Survey 2016: Jordan C. World Bank Group’s Effectiveness and Results (continued) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group help to 29 6.17 1.56 37 5.70 1.88 build/strengthen existing country systems in Jordan? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Jordan? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 29 6.17 1.61 41 5.44 2.01 needs of Jordan The World Bank Group meets Jordan’s needs for knowledge 28 6.93 1.86 42 6.07 2.23 services Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group 22 6.05 1.84 34 5.50 2.03 measures and corrects its work in real time in Jordan? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities In Jordan, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely 24 6.17 2.22 41 5.71 2.34 Include appropriate level of stakeholder involvement during 26 6.15 1.57 40 5.58 1.89 preparation Lead to practical solutions 25 5.84 1.65 41 5.66 1.80 Are accessible (well written and easy to understand) 28 6.93 1.80 41 6.32 2.13 Are source of relevant information on global good practices 27 7.26 1.97 42 7.00 1.77 Are adequately disseminated 27 6.56 1.97 39 6.23 2.21 Are translated enough into local language 27 5.96 2.21 38 6.29 2.57 Are adaptable to Jordan’s specific development challenges 26 6.23 2.30 41 6.00 2.19 and country circumstances Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to 27 6.85 1.59 42 6.12 2.25 development results in your country? Overall, how would you rate the technical quality of the World 28 7.64 1.37 44 7.32 2.00 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 108 World Bank Group Country Opinion Survey 2016: Jordan E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly 27 5.59 2.06 27 5.67 2.25 The World Bank Group effectively monitors and evaluates the 28 6.29 2.11 40 6.83 2.02 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 26 5.81 1.63 31 6.39 1.82 timely fashion The World Bank Group’s “Safeguard Policy” requirements are 23 5.91 1.59 32 6.28 2.23 reasonable The World Bank Group’s conditions on its lending are 26 5.92 1.85 34 5.50 2.60 reasonable The World Bank Group takes decisions quickly in Jordan 26 5.77 1.70 32 5.63 1.91 Working with the World Bank Group increases Jordan’s 30 6.80 1.99 40 6.15 2.49 institutional capacity Where country systems are adequate, the World Bank Group 21 6.76 1.84 26 6.54 1.53 makes appropriate use of them The World Bank Group provides effective implementation 29 6.41 2.04 33 6.39 2.00 support Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public 26 6.65 1.77 38 5.61 1.81 partnerships in Jordan?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group is 20 5.60 2.37 25 6.08 2.08 adequately staffed in Jordan? (1-To no degree at all, 10-To a very significant degree) G. Citizen Voice: Government Accountability Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How important is it for citizens in Jordan to have greater ‘voice’ than they have now, in order to hold the state 32 8.47 1.59 45 8.71 1.74 accountable? (1-Not important at all, 10-Extremely important) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Do you think that in the past year or so, citizens in Jordan have obtained greater ‘voice’ to hold the state more 32 5.41 2.30 45 5.20 2.48 accountable? (1-Far less voice, 10-Much greater voice) 109 World Bank Group Country Opinion Survey 2016: Jordan H. Citizen Voice: Service Delivery Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How important is it for citizens in Jordan to have greater 32 8.41 1.60 45 8.93 1.48 ‘voice’ to ensure improved service delivery? (1-Not important at all, 10-Extremely important) I. Subsidy Reform Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD When thinking about Jordan’s economy, to what extent do you believe subsidy reform in the energy sector is necessary to 32 8.16 1.76 42 7.93 2.42 ensure sustainable growth? (1-Not necessary at all, 10-Extremely necessary) K. Refugees Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the donor community is doing enough to support the government’s efforts related to 32 4.97 2.53 43 5.19 2.39 refugees in Jordan? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the World Bank Group is doing enough to support the government’s efforts related to 25 5.40 2.35 35 4.57 2.13 refugees in Jordan? (1-To no degree at all, 10-To a very significant degree) L. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate 28 7.46 1.64 32 7.38 2.14 I find the information on the World Bank Group’s websites 27 7.96 1.32 33 7.85 1.44 useful The World Bank Group’s social media channels are valuable 10 8.00 1.63 25 7.64 1.58 sources of information about the institution When I need information from the World Bank Group I know 27 6.81 2.29 32 6.59 2.54 how to find it The World Bank Group is responsive to my information 19 7.68 1.63 18 7.67 1.91 requests and inquiries 110 World Bank Group Country Opinion Survey 2016: Jordan Appendix E: Responses to Selected Questions by Year19 All data presented in this appendix are weighted. As a result, means of the FY 2016 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2013 respondents and the total number of respondents indicated may differ from those reported in the FY 2013 COS report. FY 2013 Number of comparable respondents = 117 • FY 2016 Number of comparable respondents = 67 By weighting, the FY 2013 and FY 2016 samples have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2016 FY 2013 Government institutions 25% 25% Bilateral/multilateral agencies 5% 5% Civil society 30% 30% Private sector 20% 20% Academia 15% 15% Media 5% 5% A. General Issues facing Jordan In general would you say that Jordan is headed in...? Percentage of Respondents FY 2016 FY 2013 The right direction 49.2% 42.7% The wrong direction 19.0% 26.2% Not sure 31.7% 31.1% B. Overall Attitudes toward the World Bank Group year FY 2016 FY 2013 N Mean SD N Mean SD How familiar are you with the work of the 66 6.58 2.24 115 6.74 2.18 World Bank Group in Jordan? (1-Not familiar at all, 10-Extremely familiar) year FY 2016 FY 2013 N Mean SD N Mean SD Overall, pleas e rate your im pres s ion of the 62 5.77 2.01 110 5.62 1.95 World Bank Group’s effectivenes s in Jordan. (1-Not effective at all, 10-Very effective) year FY 2016 FY 2013 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and 50 6.65 2.07 98 6.17 2.25 knowledge) to help Jordan solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 19Only those questions that were asked in the FY 2013 and FY 2016 country opinion surveys, with similar response scales/options, are presented in this appendix. 111 World Bank Group Country Opinion Survey 2016: Jordan B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Jordan? (1-Strongly disagree, 10-Strongly agree) year FY 2016 FY 2013 N Mean SD N Mean SD Overall the World Bank Group currently plays 60 5.74 1.87 108 5.78 2.10 a relevant role in development in Jordan The World Bank Group’s work is aligned with what I consider the development priorities for 58 5.74 1.83 108 5.52 2.21 Jordan To what extent is the World Bank Group an effective development partner in Jordan, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) year FY 2016 FY 2013 N Mean SD N Mean SD Responsiveness to needs 56 5.50 1.88 92 6.11 1.86 Flexibility (in terms of the institution’s 56 5.51 1.85 89 5.52 1.77 products and services) Flexibility (in terms of changing country 55 5.43 1.96 91 5.50 1.83 circumstances) Being inclusive 53 5.43 1.77 89 5.89 1.87 Openness (sharing data and other 61 6.58 2.01 100 6.78 2.05 information) Collaboration with the Government* 62 6.77 1.92 98 7.60 1.63 The speed in which it gets things 55 5.49 1.64 95 5.82 2.14 accomplished on the ground Ease of access to the people at the World Bank Group who are making decisions 52 5.11 2.18 important to my work Collaboration with civil society 55 4.92 1.97 Collaboration with the UN 37 6.58 1.89 Staff accessibility* 46 5.38 2.28 91 6.30 2.14 Collaboration with other donors and 46 5.91 1.81 81 6.71 2.01 development partners* Collaboration with the private sector 50 5.16 1.94 Straightforwardness and honesty 50 7.25 1.93 83 7.47 2.11 Treating clients and stakeholders in Jordan 55 7.57 2.06 94 7.64 1.91 with respect Being a long-term partner 52 7.33 2.13 *Significantly different between FY2016 and FY2013 112 World Bank Group Country Opinion Survey 2016: Jordan C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Jordan? (1-Not effective at all, 10-Very effective) year FY 2016 FY 2013 N Mean SD N Mean SD Gender equity 30 5.69 2.26 72 6.03 2.04 Information and communications technology 29 5.56 2.18 75 5.54 2.15 Transport* 32 6.61 1.65 68 5.27 2.01 Regional conflict and tensions 27 5.96 2.06 Law and justice 24 6.05 2.30 Urban development 30 6.29 1.35 69 5.65 2.06 Environmental sustainability 32 6.53 1.68 79 5.87 2.08 Regulatory framework 33 6.27 1.52 76 5.87 1.81 Communicable/non-communicable 21 5.75 1.83 51 5.19 2.43 diseases Poverty reduction* 41 6.33 1.54 91 5.10 2.16 Anti corruption* 32 5.39 2.31 71 3.31 2.01 Private sector development 40 5.60 2.00 81 5.20 2.00 Foreign direct investment 38 5.27 2.09 72 5.57 2.25 Local governance and institutions 35 5.83 1.69 Water and sanitation* 32 6.75 1.75 74 5.69 1.95 Trade and exports 35 5.87 1.77 69 5.35 2.09 Economic growth* 43 6.08 1.51 86 5.27 2.09 Health 27 5.41 2.14 66 5.73 2.11 Disaster management* 22 6.06 2.12 53 4.40 2.31 Public sector governance/reform* 39 6.49 1.96 83 5.30 2.40 Job creation/employment* 43 5.75 2.10 83 4.62 2.21 Social cohesion 27 5.08 2.14 Financial markets 28 5.37 2.12 64 4.83 2.06 Equality of opportunity 28 5.37 2.12 68 4.68 2.17 Energy* 34 5.92 1.89 80 4.98 2.23 Rural development 27 5.40 1.80 66 5.45 2.24 Global/regional integration 28 5.58 1.77 56 5.72 2.14 Food security* 22 5.98 2.11 62 4.65 2.29 Education 38 5.73 2.15 79 5.74 2.25 Security/stabilization/reconstruction 30 5.50 2.13 Social protection 25 5.34 1.96 65 4.76 2.31 Climate change 27 5.79 2.03 59 5.00 2.19 Agricultural development 26 5.31 2.16 68 4.52 2.27 Natural resource management* 22 5.58 2.17 58 4.26 2.32 *Significantly different between FY2016 and FY2013 year FY 2016 FY 2013 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in 55 6.09 1.67 110 5.40 1.77 Jordan?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY2016 and FY2013 113 World Bank Group Country Opinion Survey 2016: Jordan C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Jordan? (1-Strongly disagree, 10-Strongly agree) year FY 2016 FY 2013 N Mean SD N Mean SD The World Bank Group’s financial ins trum ents (i.e., inves tm ent lending, Developm ent Policy Loan, Trus t Funds , 58 5.67 1.83 105 5.38 2.00 Program 4 Res ult, etc.) m eet the needs of Jordan The World Bank Group m eets Jordan’s needs for knowledge s ervices (e.g., res earch, 58 6.25 2.23 109 5.94 2.09 analys is , data, technical as s is tance) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents FY 2016 FY 2013 Weekly 4.5% 12.2% Monthly 10.4% 14.8% A few times a year 46.3% 47.0% Rarely 19.4% 14.8% Never 19.4% 11.3% In Jordan, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) year FY 2016 FY 2013 N Mean SD N Mean SD Are timely 53 5.91 2.32 86 5.33 2.02 Include appropriate level of stakeholder 56 5.51 1.79 99 5.70 2.23 involvement during preparation Lead to practical solutions 55 5.63 1.69 Are accessible (well written and easy to 58 6.49 2.01 100 5.98 2.35 understand) Are source of relevant information on global 59 7.11 1.74 100 6.77 2.11 good practices Are adequately disseminated 57 6.28 2.04 99 5.74 2.61 Are translated enough into local language 56 6.05 2.39 93 5.86 2.55 Are adaptable to Jordan’s specific development challenges and country 55 5.99 2.34 102 5.74 2.08 circumstances year FY 2016 FY 2013 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge 56 6.56 2.03 113 6.08 2.00 work and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge 60 7.19 1.90 107 6.90 1.98 work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 114 World Bank Group Country Opinion Survey 2016: Jordan E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) year FY 2016 FY 2013 N Mean SD N Mean SD The World Bank Group dis burs es funds 44 5.28 2.01 81 4.79 2.56 prom ptly The World Bank Group effectively m onitors and evaluates the projects and program s it 56 6.64 1.91 102 6.11 2.14 s upports The World Bank Group’s approvals and 46 5.96 1.72 91 5.55 2.02 reviews are done in a tim ely fas hion The World Bank Group’s “Safeguard Policy” 44 5.91 1.81 84 5.57 2.11 requirem ents are reas onable The World Bank Group’s conditions on its 50 5.42 2.21 89 5.26 2.36 lending are reas onable The World Bank Group takes decis ions 49 5.52 1.59 quickly in Jordan Working with the World Bank Group 57 6.41 2.23 108 6.32 2.27 increas es Jordan’s ins titutional capacity Where country s ys tem s (e.g., procurem ent, financial m anagem ent, etc.) are adequate, 38 6.59 1.58 77 6.33 2.13 the World Bank Group m akes appropriate us e of them The World Bank Group provides effective im plem entation s upport (i.e., s upervis ion of 52 6.32 1.86 93 6.38 2.11 projects ) G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policies under which the WBG discloses any information in its possession that is not a list of exceptions? Percentage of Respondents FY 2016 FY 2013 Yes 30.4% 30.8% No 69.6% 69.2% Have you requested information from the World Bank Group on its activities in the past year? Percentage of Respondents FY 2016 FY 2013 Yes 17.0% 13.0% No 83.0% 87.0% Were you able to obtain this information? Percentage of Respondents FY 2016 FY 2013 Yes 100.0% 91.7% No 0.0% 8.3% Do you have access to the Internet? Percentage of Respondents FY 2016 FY 2013 Yes 90.7% 96.3% No 9.3% 3.7% Do you use/have used the World Bank Group website? Percentage of Respondents FY 2016 FY 2013 Yes 75.5% 85.7% No 24.5% 14.3% 115 World Bank Group Country Opinion Survey 2016: Jordan G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) year FY 2016 FY 2013 N Mean SD N Mean SD I find the World Bank Group’s websites easy 51 7.11 2.28 99 7.00 2.01 to navigate I find the information on the World Bank 52 7.75 1.60 96 7.28 1.93 Group’s websites useful The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, 28 7.52 1.90 YouTube, Flickr) are valuable sources of information about the institution When I need information from the World Bank Group I know how to find it (e.g., whom to call, 49 6.19 2.44 103 6.21 2.49 where to reach them, etc.) The World Bank Group is responsive to my 28 7.61 1.83 57 6.70 2.23 information requests and inquiries 116 World Bank Group Country Opinion Survey 2016: Jordan Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in Jordan? (Choose no more than TWO) collaborate/work with the World Indicator Question Bank Group in your country? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not collaborating Collaborating No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG with the WBG Overall, please rate your impression of the World Bank 5.75 6.42 6.02 5.20 5.38 6.68 5.72 6.15 5.76 5.94 6.06 5.22 Group’s effectiveness in Jordan. Overall the World Bank Group currently plays a relevant role 5.49 6.32 5.87 5.57 5.60 6.15 5.73 6.00 5.51 6.16 6.00 5.28 in development in Jordan The World Bank Group’s work is aligned with what I 5.45 6.13 5.90 5.21 5.44 6.28 5.59 6.24 5.49 6.06 5.96 5.18 consider the development priorities for Jordan Responsiveness to needs 5.32 6.24 5.84 4.93 5.56 5.73 5.47 6.06 5.21 6.22 5.75 5.29 Flexibility (in terms of the institution’s products and services) 5.22 6.14 5.59 5.20 5.44 5.60 5.37 5.83 5.29 5.81 5.67 5.00 Flexibility (in terms of changing country circumstances) 5.00 5.86 5.47 4.85 5.35 5.32 5.07 6.00 5.19 5.54 5.50 4.88 Being inclusive 5.08 6.16 5.65 4.64 5.26 5.62 5.45 5.33 5.14 5.87 5.55 5.06 Openness (sharing data and other information) 6.45 7.13 6.77 6.07 6.43 6.92 6.50 6.94 6.44 6.86 6.78 6.17 Collaboration with the Government 6.79 7.19 6.94 7.00 6.79 7.23 6.82 7.32 6.72 7.28 7.10 6.58 The speed in which it gets things accomplished on the 5.29 5.74 5.74 5.00 5.66 5.42 5.45 5.83 5.51 5.64 5.56 5.59 ground Ease of access to the people at the World Bank Group who 4.66 6.14 5.56 4.33 5.47 5.05 5.28 5.41 4.64 6.15 5.44 5.00 are making decisions important to my work Collaboration with civil society 4.46 5.63 5.38 4.31 5.00 5.36 5.36 4.59 4.76 5.75 5.20 5.00 Collaboration with the UN 6.17 6.50 6.33 6.50 6.48 6.20 6.32 6.56 6.10 6.65 6.44 6.13 Staff accessibility 4.76 6.16 5.71 4.64 5.32 5.79 5.20 6.38 5.07 6.00 5.69 5.06 Collaboration with other donors and development partners 5.66 6.56 6.07 6.25 6.00 6.30 6.11 6.13 5.84 6.50 6.39 5.40 Collaboration with the private sector 4.50 5.92 5.33 4.71 5.11 5.27 5.07 5.50 4.84 5.60 5.27 4.94 Straightforwardness and honesty 6.83 7.62 7.23 7.00 6.91 7.57 7.21 7.07 6.84 7.60 7.33 6.73 Treating clients and stakeholders in Jordan with respect 7.18 8.11 7.61 7.23 7.54 7.52 7.44 7.76 7.31 7.81 7.57 7.44 Being a long-term partner 7.00 7.96 7.36 6.92 7.03 7.58 7.12 7.69 7.18 7.40 7.28 7.25 To what extent does the World Bank Group’s work help to 5.76 6.29 6.08 5.77 5.87 6.24 5.91 6.28 5.86 6.22 6.15 5.60 achieve development results in Jordan? To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., 5.70 6.17 6.12 5.92 5.95 6.30 5.84 6.71 6.12 6.04 6.24 5.62 procurement, financial management, etc.) in Jordan? The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, 5.44 6.17 5.71 6.23 5.63 6.13 5.60 6.41 5.76 5.87 6.00 5.29 Program 4 Result, etc.) meet the needs of Jordan The World Bank Group meets Jordan’s needs for knowledge services (e.g., research, analysis, data, technical 6.07 6.93 6.48 6.29 6.27 6.74 6.30 6.82 6.20 6.72 6.67 5.75 assistance) The World Bank Group’s knowledge work and activities are adaptable to Jordan’s specific development challenges and 6.00 6.23 6.04 5.54 6.00 5.84 5.60 6.78 5.91 5.96 5.90 6.07 country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 6.12 6.85 6.53 6.29 6.33 6.71 6.32 6.84 6.28 6.74 6.67 5.87 development results in your country? Overall, how would you rate the technical quality of the World 7.32 7.64 7.48 6.93 7.21 7.62 7.13 7.95 7.47 7.23 7.24 7.80 Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in Jordan 5.63 5.77 5.64 5.67 5.56 5.80 5.44 6.06 5.86 5.40 5.57 5.92 Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group 6.54 6.76 6.65 6.89 6.67 6.75 6.61 6.87 6.87 6.52 6.66 6.82 makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 117 World Bank Group Country Opinion Survey 2016: Jordan Appendix G: Jordan FY 2016 Questionnaire World Bank Group Country Survey FY16 – Jordan The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Jordan or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Jordan, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Jordan. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING JORDAN A1. In general would you say that Jordan is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 118 World Bank Group Country Opinion Survey 2016: Jordan SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Jordan. Please identify which of the following you consider the most important development priorities in Jordan? (Choose no more than THREE) 1 Global/regional integration 19 Climate change (e.g., mitigation, adaptation) 2 Food security 20 Poverty reduction 3 Security/stabilization/reconstruction 21 Transport (e.g., roads, bridges, transportation) Public sector governance/ reform (i.e., government 4 effectiveness, public financial management, public 22 Social cohesion expenditure, fiscal system reform) Social protection (e.g., pensions, targeted social 5 23 Education assistance) 6 Gender equity 24 Agricultural development 7 Private sector development 25 Trade and exports 8 Foreign direct investment 26 Crime and violence 9 Urban development 27 Anti corruption 10 Energy 28 Law and justice (e.g., judicial system) 11 Regional conflict and tensions 29 Regulatory framework 12 Job creation/employment 30 Communicable/non-communicable diseases 13 Rural development 31 Local governance and institutions Natural resource management (e.g., oil, gas, 14 Financial markets 32 mining) 15 Water and sanitation 33 Economic growth 16 Environmental sustainability 34 Disaster management 17 Equality of opportunity (i.e., equity) 35 Information and communications technology 18 Health 119 World Bank Group Country Opinion Survey 2016: Jordan SECTION A: GENERAL ISSUES A3. The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Jordan? (Choose no more than THREE) 1 Water and sanitation 18 Security/stabilization/reconstruction 2 Equality of opportunity (i.e., equity) 19 Anti corruption 3 Rural development 20 Education 4 Climate change (e.g., mitigation, adaptation) 21 Foreign direct investment 5 Regional conflict and tensions 22 Energy Public sector governance/ reform (i.e., government 6 Global/regional integration 23 effectiveness, public financial management, public expenditure, fiscal system reform) 7 Gender equity 24 Social cohesion 8 Economic growth 25 Private sector development 9 Urban development 26 Natural resource management (e.g., oil, gas, mining) 10 Regulatory framework 27 Environmental sustainability 11 Local governance and institutions 28 Health Social protection (e.g., pensions, targeted 12 29 Agricultural development social assistance) 13 Law and justice (e.g., judicial system) 30 Disaster management 14 Transport (e.g., roads, bridges, transportation) 31 Job creation/employment 15 Crime and violence 32 Financial markets 16 Communicable/non-communicable diseases 33 Trade and exports 17 Information and communications technology 34 Food security A4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Jordan? (Choose no more than TWO) 1 Consistent economic growth 2 More reliable social safety net 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Better employment opportunities for young people 11 Better employment opportunities for women 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Other (please specify):_____________________________________ 120 World Bank Group Country Opinion Survey 2016: Jordan SECTION A: GENERAL ISSUES A5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Jordan? (Select only ONE response) 1 A very big problem 2 A moderately big problem 3 A small problem 4 Not a problem at all 5 Don’t know A6. In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? (Select only ONE response) 1 A very serious problem 2 A somewhat serious problem 3 Not too serious problem 4 Not a problem 5 Don’t know 121 World Bank Group Country Opinion Survey 2016: Jordan SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Jordan? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Jordan. 1 2 3 4 5 6 7 8 9 10  Not effective at all Very effective Don't know B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Jordan solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree B4. When thinking about how the World Bank Group can have the most impact on development results in Jordan, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Jordan? (Choose no more than THREE) 1 Health 19 Economic growth 2 Security/stabilization/reconstruction 20 Regional conflict and tensions 3 Crime and violence 21 Private sector development 4 Transport (e.g., roads, bridges, transportation) 22 Water and sanitation 5 Agricultural development 23 Food security 6 Global/regional integration 24 Climate change (e.g., mitigation, adaptation) 7 Job creation/employment 25 Information and communications technology Public sector governance/ reform (i.e., government 8 effectiveness, public financial management, public 26 Trade and exports expenditure, fiscal system reform) Social protection (e.g., pensions, targeted social 9 27 Equality of opportunity (i.e., equity) assistance) 10 Rural development 28 Law and justice (e.g., judicial system) 11 Foreign direct investment 29 Local governance and institutions 12 Education 30 Regulatory framework 13 Energy 31 Communicable/non-communicable diseases 14 Social cohesion 32 Natural resource management (e.g., oil, gas, mining) 15 Gender equity 33 Poverty reduction 16 Financial markets 34 Anti corruption 17 Urban development 35 Disaster management 18 Environmental sustainability 122 World Bank Group Country Opinion Survey 2016: Jordan SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Jordan? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Policy advice, studies, analyses   2 Data and statistics   3 Convening/Facilitating   4 Financial resources   5 Capacity development   6 Technical assistance   Help to bring discipline/effective supervision to 7   implementation of investment projects 8 Mobilizing third party financial resources   9 Donor coordination   Linkage to non-Bank expertise (e.g., South-South 10   knowledge sharing) 11 Strategy formulation (e.g., PRSP assistance)   12 Other (please specify): ________________________   B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Jordan? (Choose no more than TWO) 1 Too influenced by developed countries 2 Not exploring alternative policy options 3 Not collaborating enough with stakeholders outside the Government 4 Its advice and strategies do not lend themselves to practical problem solving 5 Not enough public disclosure of its work 6 Arrogant in its approach 7 Not client focused 8 The credibility of its knowledge/data 9 World Bank Group’s processes too complex 10 Not willing to honestly criticize policies and reform efforts in the country 11 Staff too inaccessible 12 Imposing technocratic solutions without regard to political realities 13 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 14 Not aligned with other donors’ work 15 Not aligned with country priorities 16 Not adequately sensitive to political/social realities in Jordan 17 Not focused enough on issues that are unique to post-conflict countries 18 Inadequate number of World Bank Group staff members located in the country 19 Other (please specify): __________________________________________________ 20 Don’t know 123 World Bank Group Country Opinion Survey 2016: Jordan SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B7. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Jordan? (Choose no more than TWO) 1 Trust Fund management 2 Knowledge products/services (analytical work, studies, surveys, etc.) 3 Capacity development 4 Technical assistance (advice, best practice, international experience, etc.) 5 Investment lending (financing specific projects) 6 Policy based lending / budget support to the Government 7 Multi-sectoral approaches 8 Co-financing arrangements (i.e., with other donors) 9 Sector-wide approaches 10 Emergency Recovery lending 11 Other (please specify): __________________________________________________ 12 Don’t know B8. To what extent do you believe that the World Bank Group’s work and support help the poorest in Jordan? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Parliament 9 Beneficiaries 2 Donor community 10 Foundations 3 Media 11 UN and regional peace keeping forces 4 Local Government 12 Emerging donors 5 Private sector 13 UN agencies 6 Academia/think tanks/research institutes 14 Regional organizations 7 NGOs/Community Based Organizations (CBOs) 15 Other (please specify): _______________________ 8 Youth/university groups 16 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Jordan? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B10 1 2 3 4 5 6 7 8 9 10  relevant role in development in Jordan The World Bank Group’s work is aligned with what I B11 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Jordan 124 World Bank Group Country Opinion Survey 2016: Jordan SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Jordan, in terms of each of the following? To no To a very Don't degree at significant know all degree B12 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B13 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B14 1 2 3 4 5 6 7 8 9 10  circumstances) B15 Being inclusive 1 2 3 4 5 6 7 8 9 10  B16 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B17 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B18 1 2 3 4 5 6 7 8 9 10  the ground Ease of access to the people at the World Bank B19 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10  work B20 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B21 Collaboration with the UN 1 2 3 4 5 6 7 8 9 10  B22 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B23 partners [ONLY REQUIRED IF RELEVANT TO 1 2 3 4 5 6 7 8 9 10  COUNTRY CIRCUMSTANCES] B24 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B25 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Jordan with B26 1 2 3 4 5 6 7 8 9 10  respect B27 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B28. In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your country? (Select only ONE response) More effective The same level of effective Less effective Don't know collaboration collaboration collaboration 125 World Bank Group Country Opinion Survey 2016: Jordan SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B29. When World Bank Group assisted reform efforts fail or are slow to take place, which THREE of the following would you attribute this to? (Choose no more than THREE) 1 The Government works inefficiently 2 Poor donor coordination 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 There is not an adequate level of citizen/civil society participation 6 The World Bank Group works too slowly 7 The World Bank Group does not do adequate follow through/follow-up 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Ongoing conflict and instability 11 Inadequate funding 12 Other (please specify): ________________________________________ 126 World Bank Group Country Opinion Survey 2016: Jordan SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Jordan? Not important Very Don't at all important know 1 Crime and violence 1 2 3 4 5 6 7 8 9 10  2 Financial markets 1 2 3 4 5 6 7 8 9 10  3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  4 Anti corruption 1 2 3 4 5 6 7 8 9 10  5 Regional conflict and tensions 1 2 3 4 5 6 7 8 9 10  6 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  7 Urban development 1 2 3 4 5 6 7 8 9 10  8 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  9 Trade and exports 1 2 3 4 5 6 7 8 9 10  10 Information and communications technology 1 2 3 4 5 6 7 8 9 10  11 Poverty reduction 1 2 3 4 5 6 7 8 9 10  12 Gender equity 1 2 3 4 5 6 7 8 9 10  13 Private sector development 1 2 3 4 5 6 7 8 9 10  14 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  15 Local governance and institutions 1 2 3 4 5 6 7 8 9 10  16 Water and sanitation 1 2 3 4 5 6 7 8 9 10  17 Regulatory framework 1 2 3 4 5 6 7 8 9 10  18 Economic growth 1 2 3 4 5 6 7 8 9 10  19 Energy 1 2 3 4 5 6 7 8 9 10  20 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/ reform (i.e., government 21 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 22 Job creation/employment 1 2 3 4 5 6 7 8 9 10  23 Social cohesion 1 2 3 4 5 6 7 8 9 10  24 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10  25 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 26 1 2 3 4 5 6 7 8 9 10  assistance) 27 Rural development 1 2 3 4 5 6 7 8 9 10  28 Global/regional integration 1 2 3 4 5 6 7 8 9 10  29 Food security 1 2 3 4 5 6 7 8 9 10  30 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  31 Security/stabilization/reconstruction 1 2 3 4 5 6 7 8 9 10  32 Health 1 2 3 4 5 6 7 8 9 10  33 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  34 Agricultural development 1 2 3 4 5 6 7 8 9 10  35 Education 1 2 3 4 5 6 7 8 9 10  127 World Bank Group Country Opinion Survey 2016: Jordan SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Jordan? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know 1 Gender equity 1 2 3 4 5 6 7 8 9 10  2 Information and communications technology 1 2 3 4 5 6 7 8 9 10  3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  4 Regional conflict and tensions 1 2 3 4 5 6 7 8 9 10  5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  6 Urban development 1 2 3 4 5 6 7 8 9 10  7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  8 Regulatory framework 1 2 3 4 5 6 7 8 9 10  9 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10  10 Poverty reduction 1 2 3 4 5 6 7 8 9 10  11 Anti corruption 1 2 3 4 5 6 7 8 9 10  12 Private sector development 1 2 3 4 5 6 7 8 9 10  13 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  14 Local governance and institutions 1 2 3 4 5 6 7 8 9 10  15 Water and sanitation 1 2 3 4 5 6 7 8 9 10  16 Trade and exports 1 2 3 4 5 6 7 8 9 10  17 Economic growth 1 2 3 4 5 6 7 8 9 10  18 Health 1 2 3 4 5 6 7 8 9 10  19 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/ reform (i.e., government 20 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 21 Job creation/employment 1 2 3 4 5 6 7 8 9 10  22 Social cohesion 1 2 3 4 5 6 7 8 9 10  23 Financial markets 1 2 3 4 5 6 7 8 9 10  24 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  25 Energy 1 2 3 4 5 6 7 8 9 10  26 Rural development 1 2 3 4 5 6 7 8 9 10  27 Global/regional integration 1 2 3 4 5 6 7 8 9 10  28 Food security 1 2 3 4 5 6 7 8 9 10  29 Education 1 2 3 4 5 6 7 8 9 10  30 Security/stabilization/reconstruction 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 31 1 2 3 4 5 6 7 8 9 10  assistance) 32 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  33 Agricultural development 1 2 3 4 5 6 7 8 9 10  34 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  128 World Bank Group Country Opinion Survey 2016: Jordan SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in Jordan? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree C4. To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in Jordan? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Jordan? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C5 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Jordan The World Bank Group meets Jordan’s needs C6 for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10  analysis, data, technical assistance) C7. To what extent do you believe the World Bank Group measures and corrects its work in real time in Jordan? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 129 World Bank Group Country Opinion Survey 2016: Jordan SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Jordan, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on D6 1 2 3 4 5 6 7 8 9 10  global good practices D7 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D8 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Jordan’s specific D9 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D10. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D11. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low Very high technical Don't know technical quality quality 130 World Bank Group Country Opinion Survey 2016: Jordan SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in Jordan Working with the World Bank Group E7 1 2 3 4 5 6 7 8 9 10  increases Jordan’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, E8 1 2 3 4 5 6 7 8 9 10  the World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) E10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Jordan? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E11. Which of the following best describes the World Bank Group’s support in Jordan? (Select only one response) The World Bank Group is sufficiently selective and focuses on the most important development challenges in 1 Jordan 2 The World Bank Group is not sufficiently selective in Jordan, and it is involved in too many areas of development 3 Don’t know E12. To what extent do you believe the World Bank Group is adequately staffed in Jordan? 1 2 3 4 5 6 7 8 9 10  To a very To no degree at all Don't know significant degree 131 World Bank Group Country Opinion Survey 2016: Jordan SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN JORDAN F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Jordan? (Choose no more than TWO) 1 Offer more innovative financial products 2 Ensure greater selectivity in its work 3 Provide more adequate data/knowledge/statistics/figures on Jordan’s economy 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Increase the level of capacity development in the country 7 Improve the quality of its experts as related to Jordan’s specific challenges 8 Offer more innovative knowledge services 9 Collaborate more effectively with Government clients (e.g., national, state, local) 10 Work faster 11 Reduce the complexity of obtaining World Bank Group financing 12 Increase availability of Reimbursable Advisory Services (RAS) 13 Increase the level of World Bank Group staffing in Jordan’s office 14 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Jordan, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Jordan? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Jordan 6 Don’t know 132 World Bank Group Country Opinion Survey 2016: Jordan SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN JORDAN F3. Please answer the following questions: (Choose no more than THREE for each column) A. Which THREE areas below would B. Which THREE areas benefit most from the World Bank below would benefit most Group playing a leading role among from other donors in international partners in Jordan? Jordan? 1 Social cohesion   2 Public financial management   3 Reducing violence   4 Access to justice systems   5 Security mechanisms   6 Conflict resolution mechanisms   7 Access to basic services   8 Capacity of state institutions   9 Jobs   10 Improving livelihoods   11 Social safety nets   Stimulating dialogue to promote peace and 12   stability F4. What should the World Bank Group do to improve collaboration with the UN in the field? (Choose no more than THREE) 1 Organize more joint meetings and missions with the Collaborate on analysis, assessments and planning, including on rapid assessments on emerging crisis and 2 changing circumstances when both institutions are engaged 3 Develop joint or complementary projects with the UN, leveraging each organization’s comparative advantages 4 Develop guidelines, framework and tools to facilitate operational cooperation and cross-financing 5 UN Share more information about the World Bank Group’s activities, products, and knowledge. 6 Involve UN experts to a greater degree in World Bank Group activities 7 Other (please specify): ______________________________________________ 133 World Bank Group Country Opinion Survey 2016: Jordan SECTION G: CITIZEN VOICE: GOVERNMENT ACCOUNTABILITY G1. How important is it for citizens in Jordan to have greater ‘voice’ than they have now, in order to hold the state accountable? 1 2 3 4 5 6 7 8 9 10  Not important Extremely Don't know at all important G2. Do you think that in the past year or so, citizens in Jordan have obtained greater ‘voice’ to hold the state more accountable? 1 2 3 4 5 6 7 8 9 10  Much greater Far less voice Don't know voice 134 World Bank Group Country Opinion Survey 2016: Jordan SECTION H: CITIZEN VOICE: SERVICE DELIVERY H1. How important is it for citizens in Jordan to have greater ‘voice’ to ensure improved service delivery? 1 2 3 4 5 6 7 8 9 10  Not important Extremely Don't know at all important H2. Which of the following are the greatest obstacles in Jordan to improved service delivery (i.e., education, healthcare)? (Choose no more than THREE) 1 Inadequate national government budget resources 2 Inadequate local government budget resources 3 Inadequate provider staff 4 Inadequate skill set of providers (lack of technical expertise) 5 Inefficient national government 6 Inefficient local government 7 Attitude of the service providers 8 Too costly (price of services) 9 Inadequate will on the part of local government 10 Inadequate will on the part of national government 11 Corruption 12 Inadequate citizen participation and voice 13 Lack of accountability on the part of providers 14 None of the above 15 Don’t know 16 Prefer not to answer 135 World Bank Group Country Opinion Survey 2016: Jordan SECTION I: SUBSIDY REFORM I1. When thinking about Jordan’s economy, to what extent do you believe subsidy reform in the energy sector is necessary to ensure sustainable growth? 1 2 3 4 5 6 7 8 9 10  Not necessary Extremely Don't know at all necessary I2. Which of the following statements best represents your views of energy subsidy reform in Jordan? (Choose only ONE response) A reduction in energy subsidies ultimately will help the poor because it will lead to fiscal savings which would 1 generate resources for government social spending. A reduction in energy subsidies will ultimately hurt the poor because it will lead to higher consumer prices of 2 energy, resulting in a larger portion of household income spent on energy and other necessary household expenditures avoided. I3. When thinking about energy subsidy reform in Jordan, which TWO of the following statements are most convincing? 1 Energy subsidy reform could lead to lower traffic congestion and urban pollution (improving health of cities). Energy subsidy reform could lead to smarter agriculture practices (particularly as related to irrigation, water 2 use, etc.) Energy subsidy reform could lead to smarter practices in industry and manufacturing (i.e., moving away from 3 capital intensive industry to light manufacturing). Energy subsidy reform could lead to greater efficiency, conservation and therefore have a positive impact on 4 climate change. Energy subsidy reform could lead to fiscal savings and make funds available for more important social spending 5 (e.g., education, health, social protection). None of the statements above. I do not believe that energy subsidy reform in Jordan will have a positive impact 6 on this country. 7 I don’t know 136 World Bank Group Country Opinion Survey 2016: Jordan SECTION J: PRIVATE SECTOR J1. Which of the following are the most significant obstacles to private sector development in Jordan? (Choose no more than TWO) 1 The level of regulation 2 Labor market policies 3 Access to finance 4 Level of transparency in system 5 Governance/government 6 Legal/judicial system 7 State owned enterprises 8 Mismatch of skills 9 Lack of political will 10 I don’t know 11 Other (please specify:_____________________________) 137 World Bank Group Country Opinion Survey 2016: Jordan SECTION K: REFUGEES K1. To what extent do you believe that the donor community is doing enough to support the government’s efforts related to refugees in Jordan? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree K2. To what extent do you believe that the World Bank Group is doing enough to support the government’s efforts related to refugees in Jordan? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree K3. In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to the refugee crisis in Jordan? (Choose no more than TWO) 1 Education and health 2 Supporting poor and marginalized local communities 3 Jobs 4 Business development 5 Infrastructure 6 Social cohesion 7 Public services 8 Macro issues (fiscal accounts, balance of payments, etc.) 9 Don’t know 10 Other (please specify:_____________________________) K4. Please rate how you feel when you think about the impact of the refugees in regards to…. A very negative A somewhat A somewhat A very positive No impact impact negative impact positive impact impact at all 1 Jordan’s economy      2 Social cohesion      3 National security      4 Public service delivery      Jordan’s poor and 5      marginalized 138 World Bank Group Country Opinion Survey 2016: Jordan SECTION L: COMMUNICATION AND INFORMATION SHARING L1. How do you get most of your information about economic and social development issues in Jordan? (Choose no more than TWO) Social media (e.g., Facebook, blogs, Twitter, 1 6 International television YouTube, Flickr) 2 International newspapers 7 Local newspapers 3 Local radio 8 Internet 4 International radio 9 Periodicals 5 Local television 10 Other (please specify): ____________________ L2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Direct contact with World Bank Group (i.e., face 1 5 World Bank Group’s website to face meetings/discussions) Social media (e.g., Facebook, blogs, Twitter, 2 Mobile phones 6 YouTube, Flickr) World Bank Group’s 3 7 e-Newsletters seminars/workshops/conferences World Bank Group’s publications and other 4 8 Other (please specify): ____________________ written materials Are you aware of the World Bank Group's Access to Information Policies under which the L3 World Bank Group discloses any information in its possession that is not on a list of Yes No exceptions? (If YES please go to Question L4; if NO please go to L5) L4. If yes, from which of the following sources did you learn about the World Bank Group's Access to Information Policies? (Select only ONE response) 1 World Bank Group’s seminars/workshops/conferences 2 World Bank Group’s website 3 World Bank Group’s e-Newsletters 4 News/Media 5 Colleagues/Friends/Peer organizations 6 Other (please specify): _____________________ Have you requested information from the World Bank Group on its activities in the past L5 Yes No year? (If YES please go to Question L6; if NO please go to L7) L6 Were you able to obtain this information? Yes No L7 Do you have access to the Internet? Yes No L8 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., Facebook, blogs, L9 Yes No Twitter, YouTube, and Flickr)? 139 World Bank Group Country Opinion Survey 2016: Jordan SECTION L: COMMUNICATION AND INFORMATION SHARING L10. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to L11 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s L12 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., L13 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution When I need information from the World Bank Group I L14 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group is responsive to my information L15 1 2 3 4 5 6 7 8 9 10  requests and inquiries 140 World Bank Group Country Opinion Survey 2016: Jordan SECTION M: BACKGROUND INFORMATION M1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial 4 14 Trade Union Department or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________________ 10 Financial Sector/Private Bank M2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate Change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets M3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? (Select only ONE response) 1 Yes 2 No 141 World Bank Group Country Opinion Survey 2016: Jordan SECTION M: BACKGROUND INFORMATION M4. Which of the following agencies of the World Bank Group do you primarily engage with in Jordan? (Select only ONE response) 1 The World Bank (IBRD/IDA) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ M5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question M6; If NO please go to M7) 1 Yes 2 No M6. If yes, what was your view of how the two institutions work together in Jordan? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know M7. Which of the following describes most of your exposure to the World Bank Group in Jordan? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. M8. What’s your gender? 1 Female 2 Male M9. Which best represents your geographic location? 1 Amman (Greater Amman Municipality) 2 Other cities 3 Rural area Thank you for completing the survey! 142