Documents & Reports

Quality perception in utility provision - A conceptual and empirical approach (English)

Abstract

The perspective of this study is not only academic but also practical. As regards the academic aspect, this work will explore the professional literature related to quality perception and, particularly, the conceptual discussion about the object of satisfaction... See More +

Details

  • 2012/01/01
  • Policy Note
  • 69749
  • 1
  • 1
  • Argentina
  • Latin America & Caribbean
  • 2012/06/20
  • Disclosed
  • Quality perception in utility provision - A conceptual and empirical approach
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