SFG4042 V2 World Bank-financed Project World Bank-financed Jiangxi Integrated Rural and Urban Water Supply and Wastewater Management Project Beneficiary Participation Handbook Jiangxi PMO December 2017 Contents 1. Overview ....................................................................................................................... 1 1.1 Introduction to the Project ........................................................................................ 1 1.2 Purpose of preparing this Handbook ....................................................................... 1 1.3 Scope of beneficiaries.............................................................................................. 2 1.4 Current situation of local women ............................................................................. 3 1.5 Scope of beneficiary participation ............................................................................ 5 1.6 Participation process................................................................................................ 5 2. Beneficiary Participation Plan at the Design Stage .................................................. 8 2.1 Purpose of participation ........................................................................................... 8 2.2 Subjects of participation ........................................................................................... 8 2.3 Scope of participation .............................................................................................. 8 2.3.1 Public awareness ............................................................................................. 8 2.3.2 Project design disclosure, optimization and comparison ................................. 8 2.3.3 Demand and acceptance levels ....................................................................... 9 2.3.4 Construction site selection................................................................................ 9 2.3.5 Ability and willingness to pay............................................................................ 9 2.3.6 Publicity and education (project benefits)......................................................... 9 2.4 Modes of participation ............................................................................................ 10 2.5 Funding of participation and sources ..................................................................... 10 2.6 Effects of participation.............................................................................................11 3. Beneficiary Participation Plan at the Construction Stage...................................... 12 3.1 Purpose of participation ......................................................................................... 12 3.2 Subjects of participation ......................................................................................... 12 3.3 Scope of participation ............................................................................................ 12 3.3.1 Participation framework for social assessment .............................................. 12 3.3.2 Training on this Handbook.............................................................................. 12 3.3.3 Construction information disclosure ............................................................... 13 3.3.4 Successful house connection ......................................................................... 13 3.3.5 LA ................................................................................................................... 13 3.3.6 Reduction of construction impacts.................................................................. 14 3.3.7 Participation in construction: supervision teams—connection and installation quality 14 3.3.8 Employment of local labor (including women)................................................ 15 3.3.9 Management of migrant workers, and prevention of AIDS and other social risks 15 3.4 Modes of participation ............................................................................................ 15 3.5 Funding of participation and sources ..................................................................... 17 3.6 Effects of participation............................................................................................ 17 4. Beneficiary Participation Plan at the Operation Stage ........................................... 18 4.1 Purpose of participation ......................................................................................... 18 4.2 Subjects of participation ......................................................................................... 18 4.3 Scope of participation ............................................................................................ 18 4.3.1 Participation in water supply and wastewater management .......................... 18 4.3.2 Labor recruitment, training and safety education ........................................... 18 4.3.3 Improvement of public water conservation awareness, and payment of water charges 19 II 4.3.4 Supervision of water quality and pipeline protection ...................................... 19 4.4 Modes of participation ............................................................................................ 19 4.5 Funding of participation and sources ..................................................................... 20 4.6 Effects of participation............................................................................................ 21 5. Grievance Redress and M&E .................................................................................... 22 5.1 Grievance Redress ............................................................................................ 22 5.2 M&E ................................................................................................................... 22 Appendix 1: Public Opinion Questionnaire ................................................................. 23 List of Tables Table 1-1 Scope of project beneficiaries........................................................................... 2 Table 1-2 Summary of direct beneficiaries........................................................................ 3 Table 1-3 Basic information of local women (2015) .......................................................... 3 Table 1-4 Statistics of employees of local water supply companies ................................. 4 Table 1-5 Procedure of beneficiary participation............................................................... 5 Table 2-1 Beneficiary participation plan at the design stage .......................................... 10 Table 3-1 Beneficiary participation plan at the construction stage.................................. 15 Table 4-1 Beneficiary participation plan at the operation stage ...................................... 19 List of Figures Figure 5-1 Grievance Redress Flowchart ....................................................................... 22 III ABBREVIATIONS FGD - Focus Group Discussion M&E - Monitoring and Evaluation MLS - Minimum Living Security PMO - Project Management Office RAP - Resettlement Action Plan SA - Social Assessment Units Currency unit = Yuan (RMB) US$1.00 = RMB6.33 1 hectare = 15 mu IV 1. Overview 1.1 Introduction to the Project China has a large population, in which agricultural population accounts for 50.32% (6th national census). However, safe drinking water is not available to a large population of China. The Chinese government proposed water resources reform and development as a priority in 2011 for the first time, and state leaders also lay particular stress on the importance of drinking water safety, especially in rural areas. Wastewater management is closely associated with drinking water safety, because if rural wastewater is not collected and treated effectively, the water environment will be polluted directly. For this reason, it is proposed in the 13th Five-year Plan (2016-2020) of China that the issues of rural drinking water safety and water pollution control are addressed by improving infrastructure and management. The 13th Five-year Plan of Jiangxi Province proposes to build a strong modern agricultural province. Since drinking water safety and a healthy water environment are prerequisites to sustainable agriculture, the plan also proposes rural water supply and wastewater management as priorities, and province-level poverty alleviation measures. The plan proposes that tap water supply will cover about 90% of the province’s agricultural population, county-level wastewater treatment rate will reach 85%, and substantial improvement in wastewater treatment (current water quality is below Class V or worse) in rural areas below the county level will be realized by 2020. In order to help fulfill this goal, the Jiangxi Provincial Government has applied for a loan with the World Bank to implement the Jiangxi Integrated Rural and Urban Water Supply and Wastewater Management Project (hereinafter, the “Project”). 7 counties (districts) have been identified for the Project based on: 1) the urgency of the realistic demand for urban and rural water supply and wastewater treatment; 2) the willingness of the local government to participate in the Project, and its commitment to constructing the Project, offering counterpart funds, conducting operation and maintenance at the operation stage, and providing financial subsidies for rural water price; and 3) the cooperative relationship with Jiangxi Water Resources Investment Group. These 7 counties (districts) are Yongxin County, Ji’an City; Linchuan District, Dongxiang District, Jinxi County and Nanfeng County, Fuzhou City; Xiushui County, Jiujiang City; and Leping City, Jingdezhen City. The Rural Wastewater Management component is located in Zhajin Town, Xiushui County 1.2 Purpose of preparing this Handbook The Project involves administrative organizations at the county / district and township levels, and village autonomous organizations. Project beneficiaries participate through existing organizations and activities at the township and village levels, such as village committee, village congress and village group meeting. Township and village officials, and group heads should lead and mobilize local residents to learn more about and participate in the Project. The Project will be implemented in 4 stages, namely 1) preparation stage, including information disclosure, publicity and mobilization, organizational training, and establishment of village-level supervision committees1; 2) design stage, including project design and LA; ) construction stage, including construction information disclosure and participation in construction; and 4) operation 1 Village-level supervision committee is established to protect the rights and interests of beneficiaries, promote their participation, and assist in project management and supervision. It is composed of 3 or above village officials and/or villager representatives, including at least one woman (e.g., village women’s head), and is responsible for the participatory maintenance, management and supervision of the Project. 1 stage, including appointment of maintenance staff, and system operation and maintenance. In addition, an effective M&E and grievance redress mechanism will be established after project completion to collect comments and suggestions from the APs, and report and handle grievances and appeals arising from project implementation timely. Through participation through the above stages, local residents will further know, accept and participate in the Project, thereby ensuring successful construction and the effective realization of the expected project benefits, reducing social risks, and improving project sustainability. Therefore, this Handbook is prepared for the following purpose: 1) Guide the project staff to conduct project preparation, design, implementation, and operation and maintenance, improve local residents’ enthusiasm for project participation, and maximize the Project’s social benefits; 2) Drive local residents (especially women, poor people and other vulnerable groups) to participate in all project activities, including information disclosure, publicity and mobilization, project design, land use, construction, and operation and maintenance through township and village organizations, thereby giving full play to their self-organizing and self-managing capacity, ensuring their involvement and motivation, make them gradually realize the importance of integrated water supply and rural wastewater treatment, and ensure project sustainability. The Beneficiary Participation Plan is prepared to: 1) Guide project beneficiaries to participate in project preparation, design, implementation, and operation and maintenance, improve their participation level, and maximize the Project’s social benefits; 2) Drive local residents (especially women, poor people and other vulnerable groups) to participate in all project activities, including information disclosure, publicity and mobilization, project design, land use, construction, and operation and maintenance through township and village organizations, thereby giving full play to their self-organizing and self-managing capacity, ensuring their involvement and motivation, make them gradually realize the importance of integrated water supply and rural wastewater treatment, and ensure project sustainability. 1.3 Scope of beneficiaries This Handbook applies to all organizations and individuals related to project publicity and mobilization, project training, village selection, land use, project design, construction, and system operation and maintenance in the project townships and villages in the 7 project counties (districts) including township officials, village committees, village groups, residents, village-level supervision committees, and system operation and maintenance staff. Beneficiaries include residents, women, poor people, vulnerable groups, etc. in the project townships and villages in the 7 project counties (districts), as shown in Table 1-1: Table 1-1 Scope of project beneficiaries County (district) Beneficiaries Residents / villagers in the county town, Zhajin, Ma’ao, Shankou, Gangkou, Daqiao Xiushui County and Xigang Towns Nanfeng County Residents / villagers in the county town, Shishan, Qiawan and Laixi Towns Residents / villagers in the county town, Caifeng, Lianzhou and Yange Xiangs, Yongxin County Gaoqiaolou, Huaizhong, Shiqaio, Longyuankou and Wenzhu Towns Linchuan District Residents / villagers in the county town, and surrounding townships Residents / villagers in the county town, Shuangtang Market Town, Heshi Town, Jinxi County Huangtong Xiang and Chenfangji Xiang Dongxiang Residents / villagers in the county town, Bogan and Dengjia Xiangs, Xiaohuang, 2 District Weishangqiao, Xiaogang and Gangshangji Towns, Hongxing Farm Residents / villagers in the county town, Jiedu, Hougang, Mingkou, Gaojia, Hongyan, Leping City Zhongbu, Zhenqiao, Lilin, Yongshan, Lingang, Shiligang and Wukou Towns Source: Feasibility Study Report Specifically, direct beneficiaries of the Project are 2,992,357 urban and rural residents in the 534 villages in 47 townships and one farm (Hongxing) in the 7 counties (districts) served by Integrated Rural and Urban Water Supply, and urban and rural residents within the range of Rural Wastewater Management (Zhajin Town, Xiushui County). See Table 1-2. Table 1-2 Summary of direct beneficiaries Yongxin Linchuan Dongxiang Nanfeng Jinxi Leping Xiushui No. Indicator Total County District District County County City County Direct beneficiary 1 2992357 319684 326700 447900 247969 257795 859600 532709 population Female population 1497052 163740 171500 214067 127008 135342 402300 283095 Poor population 40132 4889 1566 6968 2315 3994 14901 5499 Urban population 1623426 180000 240000 287100 200000 150000 273800 292526 Rural population 1347131 139684 86700 160800 47969 107795 564000 240183 Additional water supply 2 3 248000 50000 50000 40000 0 3000 55000 50000 capacity (m /d) 3 Urban (m /d) 240000 50000 50000 40000 0 0 50000 50000 3 Rural (m /d) 8000 0 0 0 0 3000 5000 0 Source: Feasibility Study Report 1.4 Current situation of local women 1) Local female population At the end of 2015, Jiangxi had a resident population of 45.656 million, an increase of 234,700 or 5.2%from 2014, including 23.437 million males and 22.219 million females, with a gender ration of 105.5. The 7 project counties (districts) have a population of 4.611 million, including 2.173 million females, accounting for 47.1%, with a gender ratio of 112.2, higher than the provincial average by 6.6. Among the 7 project counties (districts), Jinxi County has the highest proportion of female population of 48.1%, and Leping City has the lowest proportion of 46.4%; Leping City has the highest gender ratio of 115.7, and Jinxi County has the lowest ratio of 107.8. See Table 1-3. Table 1-3 Basic information of local women (2015) HHs Population Males Females Percentage Gender ratio Division (0,000) (0,000) (0,000) (0,000) of females (female = 100) Jiangxi Province 1266.9 4565.6 2343.7 2221.9 48.7% 105.5 Project area 142.1 461.1 243.8 217.3 47.1% 112.2 Dongxiang District 11.5 43.8 23.1 20.7 47.3% 111.4 Jinxi County 10.3 31.8 16.5 15.3 48.1% 107.8 Leping City 27.5 93.2 50 43.2 46.4% 115.7 Linchuan District 40.7 121.1 64.6 56.5 46.7% 114.3 Nanfeng County 9.9 31.6 16.6 15 47.5% 110.7 Xiushui County 23.6 87.1 45.5 41.6 47.8% 109.4 Yongxin County 18.6 52.5 27.5 25 47.6% 110 th Source: Statistical Yearbook 2015 of Jiangxi Province, Data of the 6 National Census of Jiangxi th Province, Data of the 6 National Census of Dongxiang District, Statistical Yearbook 2016 of Leping City, Statistical Yearbook 2016 of Linchuan District, Statistical Yearbook 2014 of Nanfeng County, Statistical 3 Yearbook 2016 of Xiushui County, Statistical Yearbook 2015 of Yongxin County 2) Basic information of employees of local water supply companies (including women) There are 18 water supply companies in the 7 project counties (districts), all being state-owned, with a total workforce of 1,048, with an average educational level of secondary technical school / senior high school, an average monthly pay of 2,411.7 yuan, and an average age of 38.15 years. They are mostly middle-aged and young employees, including 434 female employees, accounting for 41.4%. The female employees deal with meter reading, charge collection, management, testing, purification, operation and pump handling mainly. See Table 1-4. Table 1-4 Statistics of employees of local water supply companies Ave. Ave. Main types of County Work Ave. pay Township Company Nature Females educational work of female (district) force age (yuan/ level employees month) Xiushui County Secondary Meter reading, Xiushui County State- Runquan Water Supply 88 26 35 technical 2800 charge collection, County town owned Co., Ltd. school management Meter reading, Nanfeng County Nanfeng County Water State- Senior high charge collection, 101 55 44 3000 County town Supply Company owned school purification, operation Office, testing, Dongxiang County Jixing Waterworks, State- Senior high 84 35 37 3400 meter reading, District town No.2 Waterworks owned school charge collection Linchuan District Linchuan County Xiushui County State- Senior high All types of work 185 77 40 3000 District town Runquan Water Supply owned school except installation Co., Ltd. Jinxi Xiugu Jinxi County No.2 State- Junior high Meter reading, 204 113 40 2800 County Town Water Supply Company owned school testing Yongxin County Xiushui Pump handling, Yongxin County State- Senior high County Runquan Water 118 54 40 3000 meter reading, County town owned school Supply Co., Ltd. charge collection Leping Hougang Leping City Runquan State- Senior high Meter reading, 197 65 35 3000 City Town Water Supply Co., Ltd. owned school operation, finance Lingang Waterworks of Lingang State- Senior high the Leping Runquan 6 1 32 2000 Operation Town owned school Rural Branch Wukou Waterworks of Wukou State- Junior high the Leping Runquan 6 1 47 2000 Operation Town owned school Rural Branch Xingfu Waterworks of Gaojia State- Senior high the Leping Runquan 10 / 31 2000 / Town owned school Rural Branch Dongfanghong Waterworks of the State- Junior high Luci Xiang 6 1 38 2000 Operation Leping Runquan Rural owned school Branch Yongshan State- Senior high Yongshan Waterworks 9 2 36 2000 Operation Town owned school Zhenqiao State- Junior high Zhenqiao Waterworks 9 1 33 2000 Operation Town owned school Nangang State- Junior high Nangang Waterworks 7 / 47 2000 / Town owned school Lilin Town Lilin Waterworks State- 7 1 35 Junior high 2000 Operation 4 owned school Zhongbu State- Senior high Zhongbu Waterworks 7 1 37 2000 Operation Town owned school Secondary Shuangtian State- Shuangtian Waterworks 4 1 41.5 technical 2000 Operation Town owned school 18 (8 county towns, 10 State- Total 1048 434 38.15 / 2411.7 / townships) owned 3) The Project’s impacts on women To learn local women’s development, the task force conducted a questionnaire survey, with 146 female respondents, accounting for 45.2% of all samples. It can be seen that local women’s social status is lower than that of men, women’s overall educational level is low and lower than that of men, and women’s participation level in and influence over public affairs are weaker than those of men. At the preparation stage, the Jiangxi and local PMOs, design agency, and task force learned local women’s needs and suggestions by means of FGD, interview, etc. Their needs for the Project are as follows: Their demand for wastewater treatment is stronger; their support for tap water supply is slightly weaker than that of men; they expect more employment and income growth opportunities from the Project; they have strong demand for public participation. The Project’s impacts on women include positive and negative impacts. The main positive impacts are increasing women’s job opportunities and income, encouraging women’s participation, and promoting women’s development, reducing women’s labor intensity and reducing waterborne diseases. The main negative impacts are as follows: Women’s participation level in the Project is low, and their needs are likely to be ignored; women’s rights in receiving compensation and getting employed can hardly be protected; women’s agricultural income is reduced due to LA; increased water and wastewater treatment charges will increase women’s financial burden. The Gender Action Plan and Social Action Plan of the Project have been developed in consultation with the PMOs, IAs, local women’s federations and other agencies concerned. See Table 9-1 in Chapter 9 “Social Action Plan and Implementation” of the Social Assessment Report. 1.5 Scope of beneficiary participation In order to ensure project beneficiaries’ enthusiasm for participating in and awareness of the Project, their participation runs through all stages of the project, including project information disclosure, project design, LA, construction, system operation and maintenance, and water rate hearing. 1.6 Participation process The Project can be divided into 4 stages, namely preparation, construction, design and operation, and the participation process can be divided accordingly. See Table 1-5. Table 1-5 Procedure of beneficiary participation Stage Scope of participation Participation activities Expected effects Public awareness Leaflet distribution, media coverage, village The project design is optimized and Demand and congress, etc.; completed, and project awareness Design acceptance levels Village congress, DMS, sampling survey; and local residents’ participation are Publicity and education Leaflet distribution, media coverage, village improved. (project benefits) congress, school and community publicity Establishment of Establishing village-level supervision Village-level supervision committees 5 village-level supervision committees, defining their duties, and are established, and function committees training them before construction; practically. Participating in and supervising construction; Ensuring the normal operation of the Project at the operation stage Ability and willingness Baseline survey, questionnaire survey, Local residents’ ability and to pay interview, FGD with villager reps.; willingness to pay is learned, and Learning local residents’ ability and solutions proposed for identified willingness to pay through a baseline survey, issues. and identifying potential issues Design comparison Communication and consultation in design; The project design is recognized by Construction site Collection of comments on the preliminary local residents for feasibility and selection design; rationality; Prior consultation and survey Construction sites are agreed on. Participation framework Disclosing the participation framework for The participation framework for for social assessment social assessment; social assessment is communicated Disclosing the procedure and mode of and implemented, and residents’ implementation; awareness is further improved. Breaking down tasks under the framework Training on this Training county and township officials on this Local officials and residents are Handbook Handbook; familiar with this Handbook; Training members of village supervision Village-level supervision committees committees on their rights and obligations, are able to act on this Handbook. project operation and maintenance, and supervision and management measures Construction Villager congress, construction information The construction agency reports information disclosure disclosure construction progress, site distribution and negative impacts regularly, and safety protection is ensured; Construction notices are posted in project villages, and villager awareness is high. Successful house Publicity, education, coordination, guidance, The set water supply pipeline / sewer connection quality supervision connection rates are reached. Construction LA Determining the scope and mode of Compensation agreements are compensation through consultation with APs entered into; Entering into compensation agreements, The acquired land is put into use; granting compensation, and acquiring land Residents receive full compensation. Reduction of Allowing for the passage of local residents The impact on the traffic of local construction impacts during road excavation; residents is minimum; Taking dust and noise reduction measures; The complaint rate on dust and noise Keeping away from residential areas where reduction is low; possible The complaint rate on pipeline direction is low. Participation in project Involving villagers in construction; Local laborers participate in project construction Supervision of construction construction, and are trained and paid; Connection quality is supervised and documented. Employment of local Involving local residents in construction, The percentage of local laborers is labor (including women) operation and maintenance; not less than 35%, including women Participation in employment training and poor people; Local laborers participate in employment training and construction, and are paid. Management of migrant Conducting education on public health and Public health and AIDS prevention workers AIDS prevention, and including this in are ensured; construction contracts; No cultural conflict occurs during Conducting physical checkups for construction. 6 construction workers; Strengthen publicity on local social and cultural customs for non-local workers Participation in water Participation of village-level supervision Water supply and wastewater supply and wastewater committees in routine system operation and treatment are normal; management maintenance; Villagers use tap water voluntarily; Education on villagers’ water use habits; Wastewater treatment systems Participation in the maintenance and operate normally; management of wastewater treatment A supervision and punishment systems mechanism for improper wastewater disposal is established in villages. Labor recruitment, Participation in the selection of village-level Village-level maintenance staff is training and safety system maintenance staff; trained on labor safety, health and Operation education Participation of workers in labor safety, skills. health and skills training and education Improvement of public Holding a water conservation workshop; Over 80% of villagers are trained on water conservation Training residents on water conservation; water conservation; awareness, and Communicating the necessity of paying Over 80% of users developed good payment of water water charges water-saving habits. charges Supervision of water Establishing a routine water quality and A routine water quality and quantity quality and pipeline quantity supervision and feedback supervision and feedback protection mechanism; conducting regular and irregular mechanism is established; issues inspection by village-level supervision can be handled timely; committees The sense of ownership of local residents is built up. Note: Village-level supervision committee is established to protect the rights and interests of beneficiaries, promote their participation, and assist in project management and supervision. It is composed of 3 or above village officials and/or villager representatives, including at least one woman (e.g., village women’s head), and is responsible for the participatory maintenance, management and supervision of the Project. 7 2. Beneficiary Participation Plan at the Design Stage 2.1 Purpose of participation Through project information disclosure and reportage (by media), local residents’ project awareness and approval rate are over 80%, and the PMOs can determine the project townships and villages based on their future plans and actual needs. Afterwards, the Project will enter the design stage, when the main purpose of participation is to collect comments on and inputs into the project design from local residents for design optimization, and also prepare for the next stage. 2.2 Subjects of participation Subjects of participation at this stage include the PMOs, design agency, consulting agencies, local governments, owners, township governments, village committees, village-level supervision committees, local residents, women, vulnerable groups, etc. 2.3 Scope of participation Beneficiary participation activities at this stage mainly include: Public awareness Project design disclosure, optimization and comparison Demand and acceptance levels Construction site selection Ability and willingness to pay Publicity and education (project benefits) 2.3.1 Public awareness Through project information disclosure, local residents’ project awareness and approval rate are over 80%, laying a solid foundation for optimizing the project design, and facilitating construction and operation. The specific implementation process is as follows: 1) Project information disclosure: Project information was disclosed extensively by means of leaflet, TV, township WeChat and micro-blogging platforms, congress of township and village officials, and resident representatives, and school and community publicity. 2) Involvement of local organizations: The local PMOs, township governments and village committees conducted information disclosure and publicity on the scope of construction and the village selection criteria by means of village congress, village information disclosure, notice, brochure, banner and wall slogan. 3) Further awareness improvement through the design and consulting agencies: The feasibility study, environmental impact assessment, resettlement planning and social assessment agencies were utilized to disclose project information, collect comments and suggestions, and strengthen public participation during the fieldwork, including site selection and pipeline routing. 2.3.2 Project design disclosure, optimization and comparison At the design stage, the local PMOs and design agency consulted with local residents as much as possible to collect comments and suggestions on the project design. This will ensure successful project construction and operation, and reduce potential issues. Such consultation includes water source selection, pipeline routing, terminal site selection, wastewater treatment process selection, indoor pipeline transformation, operation and maintenance costs, working requirements, etc. The main modes of consultation are interview, village congress, coordination meeting and 8 village disclosure. 2.3.3 Demand and acceptance levels A sampling survey was conducted on local residents’ demand for and acceptance of the Project, with focus on willingness for house connection and ability to pay water charges: 1) The PMOs, township governments and village committees conducted a survey on local residents’ daily water demand, water sources, water quality and quantity, drinking water safety, etc. by means of village congress, meeting of household heads, etc. to learn demand and acceptance levels preliminarily. 2) The feasibility study, environmental impact assessment, resettlement planning and social assessment agencies conducted a further survey on demand and acceptance levels, and collect attitudes and comments from local residents during public participation. 2.3.4 Construction site selection Land use for the Project mainly includes permanent land occupation for the new waterworks and wastewater treatment systems, and temporary land occupation for water supply and drainage pipelines. Since land use directly involves immediate interests of stakeholders, adequate consultation should be conducted in advance. The following procedure should be followed for site selection: 1) Each PMO organizes the township governments or village committees to determine the location and range of the waterworks or wastewater treatment system based on the design drawings provided by the design agency, and determines the construction site through extensive informed consultation with local residents. 2) After site selection, the site will be confirmed through consultation with the APs. 2.3.5 Ability and willingness to pay Before project construction, the PMOs, design agency, consulting agencies, township governments and village-level supervision committees conducted a baseline survey in the project area to learn local residents’ ability and willingness to pay by means of questionnaire survey, interview and FGD. Practical issues that may arise during project implementation (e.g., low willingness to pay of poor people, differences in ability and willingness to pay among different age groups, and differences in ability and willingness to pay due to water source and quality differences) will be identified, and solutions proposed accordingly to improve ability and willingness to pay. 2.3.6 Publicity and education (project benefits) Before project construction, staff of the provincial and local PMOs conducted publicity and education on the project benefits for local residents together with township and village officials. Such publicity and education was conducted by means of leaflet, TV, township WeChat and micro-blogging platforms, congress of township and village officials, and resident representatives, and school and community publicity, covering: 1) basic project information, modes of construction and water supply (uniform quality and price within the same network), and geographic coverage; 2) project benefits in improving water supply infrastructure, meeting local residents’ water demand, improving water quality, reducing waterborne diseases, and ensuring drinking water safety and physical health; 3) improving the local natural environment and water quality by improving rural wastewater treatment systems, enhancing local residents’ environmental protection awareness, and promoting local economic development and employment. 9 2.4 Modes of participation The main modes of beneficiary participation at the design stage are publicity and education, public participation, and willingness survey, including project information disclosure, village congress, stakeholder discussion, informed consultation, baseline survey, survey on ability and willingness to pay, and organizational training. Table 2-1 Beneficiary participation plan at the design stage Item Modes Actors Rules and measures Budget Indicator Public Leaflet PMOs Disseminating project information to 10,000 Public awareness distribution, media Local governments increase project awareness; yuan per awareness coverage, village Village committees Disclosing the scope of construction township and approval congress, etc. Design and and village selection criteria, and rate are over consulting agencies conducting a selection willingness 80%. survey; Strengthening public participation through the design and consulting agencies Project design Consultation PMOs Conducting a project coordination Feasibility Feedback disclosure, (FGD with villager Design agency meeting with the design agency, study records of optimization reps.), design Township township governments, and village budget design and disclosure governments, committees; disclosure, comparison Village committees, Discussing the feasibility of the project and site villager reps. design with village committees and selection villager reps.; results Disclosing the preliminary design at village bulletin boards for comments for not less than two weeks Demand and Village congress, PMOs Conducting a sampling survey on local 4,000 Demand and acceptance DMS, sampling Design and residents’ demand for and acceptance yuan per acceptance levels survey consulting agencies of the Project; township levels Village committees Strengthening communications with local residents, and learning their attitudes and comments Construction Prior consultation, PMOs Conducting extensive informed 4,000 Consultation site selection survey, interview, Design agency consultation with local residents based yuan per records and FGD, disclosure Township on the design drawings; township results on governments Determining construction sites and construction Village committees coverage site Local residents Ability and Baseline survey, PMOs Learning local residents’ ability and 4,000 Survey willingness to questionnaire Design agency willingness to pay water charges yuan per results of pay survey, interview, Township through a baseline survey; township ability and FGD with villager governments Identifying potential issues, and willingness reps. Village committees proposing pertinent suggestions and to pay, and Local residents measures solutions developed Publicity and Leaflet PMOs Giving publicity on the scope of 8,000 Frequency, education distribution, media Local governments construction and mode of water supply; yuan per mode and (project coverage, village Township Communicating the benefits of water township venue of benefits) congress, school governments supply; project and community Village committees Communicating the benefits of information publicity Local residents wastewater treatment disclosure 2.5 Funding of participation and sources Participation at this stage will be conducted according to the applicable rules and measures, and cover beneficiaries in the whole project area. Participation costs at this stage include publicity 10 costs, meeting costs, willingness survey costs, allowances for village-level supervision committees, etc. Participation costs of the water supply component are 30,000 yuan per township x 47 townships x 1 year = 1.41 million yuan. Since the wastewater treatment is a pilot component, its participation costs are 3 times those of the water supply component, namely: 90,000 yuan per township x 1 township x 1 year = 90,000 yuan. The participation budget of this stage is 1.5 million yuan. Such costs are included in the project budget, and from the Bank loan and domestic counterpart funds. 2.6 Effects of participation Participation at this stage is deemed effective, if after publicity and mobilization, local residents’ project awareness and approval rate are over 80%, there is no objection to the sites selected, and local residents’ willingness to pay is sufficient for project implementation. 11 3. Beneficiary Participation Plan at the Construction Stage 3.1 Purpose of participation The purpose of beneficiary participation at the construction stage is to establish a participation framework for social assessment, realize extensive informed participation, and offer training on this Handbook to promote the effective participation of project beneficiaries. In addition, house connection will be promoted, and construction impacts, progress and risks monitored during participation. 3.2 Subjects of participation Subjects of participation include PMOs, local governments, owners, construction agency, supervising agency, township governments, village-level supervision committees (including women’s representatives), resident representatives, vulnerable groups, etc. 3.3 Scope of participation Beneficiary participation activities at this stage mainly include: Participation framework for social assessment: extensive informed participation Training on this Handbook: covering the whole project area Successful house connection LA Reduction of construction impacts Participation in construction: supervision teams—connection and installation quality Employment of local labor (including women) Management of migrant workers, and prevention of AIDS and other social risks 3.3.1 Participation framework for social assessment In order to realize extensive informed participation, and protect beneficiaries’ rights and interests, the PMOs should break down the participation framework for social assessment into the project villages. 1) Information disclosure: The participation framework for social assessment will be disclosed at township and village bulletin boards for not less than 30 working days. 2) Public opinion creation and guidance: The key points of the participation framework for social assessment will be communicated to local PMOs staff, township and village officials, and residents by means to TV, broadcast, newspaper, leaflet, website, new media (WeChat / micro-blogging) and on-site publicity so that they know how to implement the framework, and participate effectively in project construction and supervision. 3) Framework breakdown: The tasks of the framework will be broken down to staff members of township governments and agencies concerned under the coordination of PMOs, and the supervision of village-level supervision committees. 3.3.2 Training on this Handbook In order to promote the effective participation of project beneficiaries at the construction and operation stages, and implement the Project more effectively, training on this Handbook should be offered in all the 534 villages in the project area. This is done in the following ways mainly: 1) Training organized by provincial PMO: The provincial PMO will offer training on this Handbook to the local PMOs, township officials, construction agency, etc. 2) Training organized by local PMOs: The local PMOs will offer training on this Handbook to 12 all village officials, members of village-level supervision committees and representatives of local residents, covering implementation rules and steps. 3) Members of village-level supervision committees will be trained on their rights and obligations. 3.3.3 Construction information disclosure Construction information should be disclosed by the construction agency before construction by means of village-level supervision committee meeting, village congress, village meeting, posting, banner and broadcast. Information disclosure mainly includes: Construction schedule; Construction site layout; Negative impacts of construction; Precautions during construction; Contact information of the construction agency The construction notice should be disclosed at village bulletin boards for not less than two weeks with the assistance of village committees. 3.3.4 Successful house connection Publicity and education on the project benefits will be conducted to ensure successful house connection, which is essential to the realization of the project benefits. 1) The PMOs, township governments and village committees should strengthen publicity on the Project to guide villagers to use tap water and treatment systems voluntarily; 2) Coordination on the house connection of water supply and drainage pipelines will be conducted with village committees and village-level supervision committees, which will solve issues arising from construction with the construction and supervising agencies through coordination. 3) Optimize the design of water supply and drainage pipelines in consultation with villagers to minimize the damage to interior decoration; for any inevitable damage, conduct functional restoration or offer compensation properly. 4) Local residents and village-level supervision committees will supervise house connection and installation quality. In addition, before house connection and indoor pipeline reconstruction, the construction agency should consult construction timing with villagers to minimize construction impacts on production and living activities. 3-5% of pipelines may be served for those working outside for subsequent connection. 3.3.5 LA LA at this stage is for terminal facilities mainly. The land acquired at this stage will be consolidated and used for construction purposes. Land use for the Project mainly includes permanent land occupation for the new waterworks and wastewater treatment systems, and temporary land occupation for water supply and drainage pipelines, involving state-owned land and collective land. For the occupation of collective land, adequate consultation should be conducted with stakeholders, and compensation granted according to local policies. For temporary land occupation, ground attachments will be compensated for, including young crops and trees. Land used for the Project should be collective unused land and collective construction land where possible. If collective farmland will be used, the local PMOs should handle land use 13 formalities according to the Land Administration Law of the PRC, village committees should conduct coordination and communication, and villagers should assist in agreement execution and land cleanup. The basic procedure of LA is as follows: The local PMO coordinates the township government or village committee to determine the location range of the waterworks or wastewater treatment system based on the design drawings provided by the design agency, and determines the construction site through consultation with local residents. After site determination, the village committee will determine the scope and mode of compensation in consultation with land contractors; After the local PMO and village committee have completed land use formalities, the village committee will enter into compensation agreements with the APs, and grant compensation as agreed on; The local PMO obtains land after completing land use formalities, and keep relevant documents on record. 3.3.6 Reduction of construction impacts Some negative impacts will arise during construction. Village-level supervision committees should assist the construction agency and PMOs in developing plans and take effective measures to reduce such negative impacts. Village-level supervision committees and village committees will ask the construction agency to minimize construction impacts, and allow for the passage of local residents during road excavation; Sprinkle access roads regularly to prevent flying dust; For potential noise pollution during construction, assist the construction agency in installing sound barriers and setting up isolation belts during construction, and ensure that construction is conducted in non-resting hours; Lay pipelines along flat terrains, and avoid living areas where possible; Assist the PMOs, and LA and HD management offices in identifying impacts of temporary land occupation, notify APs in advance, grant full compensation under prevailing policies, and establish a proper response mechanism for potential and sudden issues. 3.3.7 Participation in construction: supervision teams—connection and installation quality At the construction, local residents may participate in construction by providing compensated services to the construction agency and supervising construction. 1) Offering compensated services: During construction, some jobs will be available to local residents (in which not less than 30% should be women) through consultation between the construction agency and village committees as follows: Jobs available during construction and duties; Selection criteria for employees, and priority for poor people, women and other vulnerable groups; Remuneration, and skills and safety training for employees. 2) Construction supervision: During construction, village-level supervision committees will supervise house connection and installation, and sources of materials to ensure connection and installation quality, and solve issues arising from construction with the construction and supervising 14 agencies through coordination. House connection and installation will be managed by household files. A household file includes a group of photos before and after construction, a schematic construction drawing, the household head’s signature, and inspection information. House connection and installation will be inspected by the local PMO and supervising agency together. 3.3.8 Employment of local labor (including women) Local residents’ participation in construction, and subsequent operation and maintenance is a main form of public participation during project implementation, and a good opportunity to improve their environmental awareness, and sense of responsibility, and increase their income. At the construction and operation stages, the agencies concerned will make some unskilled jobs (catering, cleaning, maintenance, handling, safety supervision, etc.) to local laborers (especially women and poor people willing to do such jobs), including: Not less than 35% of workers should be local laborers, including women and the poor; Make unskilled jobs first available to vulnerable groups (including women); Grant pays not less than the local minimum wage standard; grant a certain subsidy for environmental supervision jobs; Water supply companies and maintenance agencies should employ local laborers where possible, such as meter reading, coordination, operation and maintenance, and charge collection; Offer employment training to local laborers. 3.3.9 Management of migrant workers, and prevention of AIDS and other social risks During construction, labor from other provinces, cities and counties will enter the 7 counties (districts). The inflow of migrant workers will lead to social and health risks, such as the dissemination of epidemic and infectious diseases (e.g., AIDS, influenza). Publicity on safety and health should be strengthened to prevent such risks, including: Strengthen publicity and education on public health and AIDS prevention, and include education on public health and AIDS prevention in construction contracts for effective performance; Establish a physical checkup mechanism for construction staff; Conduct diversified publicity on AIDS prevention (brochure, poster, album, etc.) Conduct publicity on local social and cultural customs to reduce potential conflicts. 3.4 Modes of participation Table 3-1 Beneficiary participation plan at the construction stage Item Modes Actors Rules and measures Budget Indicator Participation Information PMOs, township Disclosing the participation framework 10,000 yuan Disclosure venue framework disclosure, public governments for social assessment; per township and publicity time for social opinion creation Village Disclosing the procedure and mode of per annum of participation assessment and guidance, committees implementation; framework; framework Village-level Breaking down tasks under the public awareness finalization supervision framework committees, residents Training on Participation PMOs Training county and township officials 20,000 yuan Frequency of participation handbook training Township on the handbook; per township training; handbook by level and batch governments Training village and group officials on per annum Implementation Village the handbook; of this Handbook 15 committees Training members of village-level by village-level Village-level supervision committees on their rights supervision supervision and obligations; committees committees Training on operation and Local residents maintenance; Supervision and management measures Construction Villager congress, PMOs Regular reporting of construction Internal Venue of information construction Construction progress, site distribution and budgets of construction disclosure information agency negative impacts, and safety construction information disclosure Village protection by the construction agency agency disclosure; committees Posting construction notices with the Time and mode assistance of village committees for of publicity comments for not less than two weeks Successful Publicity, PMOs Guiding villagers to get connected 10,000 yuan House house education, Construction voluntarily; per township connection rate; connection coordination, agency Making water supply and drainage per annum Feedback guidance, quality Village-level connection arrangements properly; records and supervision supervision Consulting local residents on indoor solutions committees pipeline modification; Local residents Supervising connection and installation quality LA Execution of PMOs Determining sites of waterworks and RAP budget Execution of compensation Land and wastewater treatment plants; agreements; agreements, resources bureau Obtaining land use formalities; LA formalities; payment of funds, Township Entering into compensation Payment of land handover governments agreements with AHs, and granting compensation Village compensation accordingly; committees Completing land use formalities and APs obtaining land Reduction of Improving relevant PMOs Allowing for the passage of local 5,000 yuan Passage during construction programs, and Construction residents during road excavation; per township construction; impacts developing agency Taking dust and noise reduction per annum; Noise and dust effective Village-level measures; internal reduction mitigation supervision Keeping away from residential areas budgets of measures; measures committees where possible; construction Pipeline routing Identifying impacts of temporary land agency and complaints occupation Participation Offering PMOs Recruiting workers from local 10,000 yuan Local labor force in compensated Construction residents and training them; per township and frequency of construction services, and agency Supervising connection and per annum training; supervising house Village-level installation quality, and giving Records of connection and supervision feedback (by village-level supervision connection installation quality committees committees) quality Villagers supervision Employment Local residents’ PMOs Not less than 35% of workers being Internal Percentage of of local labor participation in Construction local laborers, including women and budgets of local laborers (incl. construction, agency poor population construction ≥35%; women) operation and Village-level Making unskilled jobs first available to agency Number of maintenance supervision vulnerable groups (including women), female and poor committees and granting pays not less than the laborers; Local residents local minimum wage standard; Venue and Offering employment training to local frequency of laborers training Managemen Expanding safety PMOs Conducting education on public 5,000 yuan Modes and t of migrant and health Construction health and AIDS prevention, and per township frequency of workers publicity, agency including this in construction per annum; public health regulating worker Health bureau contracts; internal education; education and Village-level Conducting physical checkups for budgets of Physical checkup 16 management supervision construction workers; construction records; committees Strengthen publicity on local social agency Frequency and Local residents and cultural customs for non-local records of workers to reduce potential conflicts education on local culture 3.5 Funding of participation and sources Participation costs at this stage include the participation framework for social assessment, training on this Handbook, house connection publicity, reduction of construction impacts, participation in project construction, management of migrant workers, construction information disclosure, reduction of construction impacts, employment of local labor (including women), management of migrant workers, and land compensation. Participation costs of the water supply component are 60,000 yuan per township x 47 townships x 3 years = 8.46 million yuan. Since the wastewater treatment is a pilot component, its participation costs are 3 times those of the water supply component, namely: 180,000 yuan per township x 1 township x 3 years = 540,000 yuan. The participation budget of this stage is 9 million yuan. Such costs are included in the project budget, and from the Bank loan and domestic counterpart funds. 3.6 Effects of participation At the construction stage, the effectiveness of beneficiary participation can be reflected in the implementation of the participation framework for social assessment, training on this Handbook, publicity and training on successful house connection, reduction of construction impacts, management of migrant workers, construction information disclosure, LA, etc. Participation at this stage is deemed effective if these indicators meet practical needs of beneficiary participation, and are sufficient for construction progress and quality. In addition, this can also be reflected in public participation rate, and the percentage of women and vulnerable groups. Participation at this stage is deemed effective if public participation rate is 80%, and not less than 30% of those participating in construction and supervision are women and vulnerable groups. 17 4. Beneficiary Participation Plan at the Operation Stage 4.1 Purpose of participation The purpose of beneficiary participation at the operation stage is to build up their sense of ownership, involve them in the project operation and maintenance, improve their water conservation awareness, and reduce system operation risks. 4.2 Subjects of participation Village-level supervision committees, local residents, women, vulnerable groups, etc. 4.3 Scope of participation Beneficiary participation activities at this stage mainly include: Participation in water supply and wastewater management, and development of new water use habits; Labor recruitment, training and education; Water conservation awareness and skills training; Supervision of water quality and pipeline protection 4.3.1 Participation in water supply and wastewater management At this stage, beneficiaries will participate in the operation and maintenance of water supply and wastewater treatment systems, and village-level supervision committees will assist in routine operation and maintenance. 1) Participation in water supply and wastewater management: Village-level supervision committees will participate in water supply and wastewater management in the following ways: A) Check water supply pipelines for leakage, blocking, abnormal water quality, etc., and drainage pipelines for leakage, blocking and operating abnormities through routine tour inspection; B) Report abnormities timely; C) Conduct grill cleanup and dredging for blocking. 2) Change of water use habits: A) Village-level supervision committees will explain the mode of tap water supply, and differences between well water and tap water in mode of supply, quality and quantity to local residents, thereby guiding them to use safe and stable tap water voluntarily; B) Guide local residents to install water supply pipelines while retaining their former water sources. 3) Maintenance of wastewater treatment systems: A) Village-level supervision committees, village committees and resident representatives will maintain existing drainage pipelines through regular tour inspection and effective feedback; B) Establish a supervision and punishment mechanism for improper wastewater disposal in villages. 4.3.2 Labor recruitment, training and safety education Some system maintenance staff will be recruited during system trial operation and operation, and labor safety and skills training offered to promote their effective participation, and their protection of their rights and interests. 1) Labor recruitment: System maintenance staff will be selected by the township government, village committee and village-level supervision committee from eligible local residents: A) The township government, village committee and village-level supervision committee release recruitment information; B) The township government, village committee and village-level supervision committee determine the final list of recruited employees based on requirements and eligibility (educational level, age, availability, etc.), and disclose it in the project area; C) The local PMO approve the list and put it on record. 18 2) Labor safety and skills training: A) Village-level supervision committees will assist local water supply and wastewater treatment companies, and contractors in labor safety training for employees, covering labor law, labor safety, clothing and labor protection, rights and obligations, etc.; B) Training on expertise and skills of operation and maintenance will be offered, covering operating regulations, key precautions and practical skills; C) Education on the sense of responsibility for employees will be strengthened. 3) Labor health publicity and education: A) An annual labor health education plan will be developed for employees; B) Labor health training and workshops will be conducted for employees to make them familiar with labor safety rules, precautions, and protection of rights and interests; C) Labor health education materials (leaflet, manual, tapes, DVD, etc.) will be distributed to villages, and village-level supervision committees will collect and keep relevant records; D) A labor health education bulletin board will be set up at each village health center, and updated at least every two months. 4.3.3 Improvement of public water conservation awareness, and payment of water charges 1) Conduct water conservation awareness training for local residents to improve their water conservation awareness and skills: A) Offer water conservation awareness training with the assistance of village committees; B) Give publicity on China’s water crisis and specific measures of water conservation by means of bulletin board, TV, broadcast and new media (WeChat / micro-blogging) to involve more people in water conservation; C) Train residents on how to save water, such as water reuse and avoidance of water waste; D) Issue a brochure on water conservation, including the importance of water resources, impacts of water shortage, relationship between water and daily life, and water law. 2) Make local residents more willing to pay water charges and promote timely payment: A) Give publicity on tap water as a special commodity in rural areas mainly; B) Establish a water rate hearing system to involve rural residents in water rate fixation; C) Open multiple payment channels for water charges, including business offices of township water supply companies, community supermarkets, Alipay and mobile banking, so that rural residents can pay water charges conveniently. 4.3.4 Supervision of water quality and pipeline protection 1) Establish a routine supervision and feedback mechanism on water quality and quantity using water supply hotlines of water supply companies and online platforms to handle and report water quality abnormities and threats timely, and reward reporters accordingly. 2) Village-level supervision committees will conduct regular and irregular tour inspection and testing on water supply and wastewater treatment systems to prevent damages. In addition, local residents’ sense of ownership will be strengthened to make them participate in system operation and maintenance voluntarily. 4.4 Modes of participation Table 4-1 Beneficiary participation plan at the operation stage Item Modes Actors Rules and measures Budget Indicator Participation Village-level PMOs Conducting inspection and reporting on 8,000 Inspection, in water supervision Village water supply and wastewater yuan per reporting and supply and committees’ committees management; township cleanup records; 19 wastewater participation in Village-level Guiding villagers to use safe and stable per Tap water use management habit education, supervision tap water; annum rate; and system committees Inspecting the operation of wastewater Establishment of maintenance and Residents treatment systems regularly, and giving supervision and management effective feedback; punishment Reporting identified issues timely, and mechanism establishing a supervision and punishment mechanism for improper wastewater disposal in villages Labor Selection of PMOs Selecting village-level maintenance staff 6,000 Village-level recruitment, village Water supply (by township governments and yuan per system training and maintenance company village-level supervision committees); township maintenance staff safety staff, labor safety, Village Providing labor safety and skills training per and composition; education health and skills committees to recruited system operation and annum Records of labor training and Village-level maintenance staff; safety and skills education supervision Developing an annual work plan for labor training, and labor committees and health knowledge publicity and health publicity Residents education, and organizing training and and education workshops for recruited laborers Improvement Training and Water supply Holding a water conservation workshop 10,000 Participation rate of public publicity on water company for local residents to help them develop yuan per of water water conservation Village good water-saving habits; township conservation conservation awareness, and committees Communicating the necessity of paying per awareness awareness, water charge Village-level water charges, and establishing a water annum training >80%; and payment payment supervision rate public hearing system, and offering >80% of users of water committees multiple convenient payment modes developing good charges Residents water-saving habits Supervision Establishing a Water supply Establishing a routine water quality and 6,000 Routine water of water routine water company quantity supervision and feedback yuan per quality and quality, quality and Village mechanism, and handling feedback township quantity pipeline quantity committees timely to motivate villagers; per supervision, protection supervision and Village-level Conducting regular and irregular annum feedback and feedback supervision inspection on local water supply and ward records; mechanism committees sewer networks to build up the sense of Inspection records Residents ownership of local residents and sense of ownership 4.5 Funding of participation and sources Participation costs at this stage include labor costs of water supply and wastewater management, and system operation and maintenance staff, labor recruitment, training and safety education, labor costs, publicity and education costs for improvement of public water conservation awareness and payment of water charges, labor costs and rewards for village-level supervision committees and residents for supervision of water quality and pipeline protection. In addition, allowances for village-level supervision committees may be disbursed from water charges paid by local residents. Participation costs of the water supply component are 30,000 yuan per township x 47 townships x 2 years = 2.82 million yuan. Since the wastewater treatment is a pilot component, its participation costs are 3 times those of the water supply component, namely: 90,000 yuan per township x 1 township x 2 years = 180,000 yuan. The participation budget of this stage is 3 million yuan. Such costs are included in the project budget, and from the Bank loan and domestic counterpart funds. 20 4.6 Effects of participation Local water supply and wastewater treatment systems operate normally, and problems are solved timely; village-level supervision committees guide villagers to use tap water voluntarily; a supervision and punishment mechanism for improper wastewater disposal is established in villages. Recruited system operation and maintenance staff is trained on labor safety, skills and health. Over 80% of local residents attend water conservation awareness training, and their water conservation awareness is improved; over 80% of users develop good water-saving habits. A routine water quality and quantity supervision and feedback mechanism is established, and local residents’ sense of ownership for water supply and wastewater treatment is built up. 21 5. Grievance Redress and M&E 5.1 Grievance Redress During the preparation and implementation of the Project, residents are a direct stakeholder and also direct participants. Since some unforeseeable issues may occur, a transparent and effective grievance redress mechanism should be established to ensure that residents participate actively and extensively. See Figure 5-1. Local residents may file grievances and appeals with village committees, township governments, PMOs or competent authorities, which have dedicated staff or departments for handling and feedback. Village-level supervision committee Stage 1: Proposing a grievance or suggestion Township government Water supply / sewerage company Local PMO or agency Stage 2: The accepting agency handles concerned and gives feedback within 15 days. Jiangxi PMO or agency concerned Stage 3: The disposition is registered if accepted, or an appeal is filed with the next higher level. Figure 5-1 Grievance Redress Flowchart 5.2 M&E To ensure that the Project is implemented as planned, an M&E mechanism has been established for the Project, including internal supervision and external M&E. Internal supervision is conducted by the PMO on project implementation progress, the implementation of the Social Action Plan, progress of information disclosure and public participation, fund use, the implementation of rules and regulations, etc. An internal supervision report will be submitted semiannually. The PMO will appoint an independent M&E agency to conduct external M&E on the implementation of the Social Action Plan. The external M&E agency will conduct regular M&E, give advice, and submit M&E reports to the Bank semiannually. 22 Appendix 1: Public Opinion Questionnaire Public Opinion Questionnaire of the Project Hello! Since there is serious water pollution in rural areas of Jiangxi Province, threatening the safety of drinking water, the Jiangxi Provincial Government has applied for a loan with the World Bank to implement the Jiangxi Integrated Rural and Urban Water Supply and Wastewater Management Project, which aims to improve the rural living environment and rural residents’ physical health. Jiangxi PMO Address: _____ Group, _____ Village / Community, _____ Town / Xiang/ Sub-district, _____ County / County-level City / District Head of household: _____ registered population: _____; resident population: _____ Part 1 1.1 Which serious pollution problems exist in your village? (Multiple choices allowed) 1) Solid waste; 2) air; 3) wastewater; 4) noise; 5) dust; 6) other, specify 1.2 Which aspects of your village need improvement? (Multiple choices allowed) 1) Road; 2) water supply; 3) power supply; 4) domestic wastewater treatment; 5) solid waste treatment; 6) river; 7) school; 8) hospital; 9) other, specify Part 2 2.1 How is domestic wastewater disposed of? 1) Pouring out of the collection pipe (skip to 2.2); 2) pouring into the sewer; 3) pouring into the toilet; 4) pouring into the ditch / river / lake; 5) draining out of the door; 6) other, specify _______ 2.1.1 Are you willing to be connected to the sewer network? 1) Yes; 2) no; 3) don’t know 2.2 Is your family’s domestic wastewater treated? 1) Yes; 2) no; 3) don’t know 2.3 Are you satisfied with the existing wastewater treatment system? 1) Satisfied; 2) neither, nor; 3) dissatisfied; 4) don’t know 2.4 Which member of your family disposes of domestic wastewater most often? 1) Young woman; 2) young man; 3) old woman; 4) old man; 5) child 2.5 Does your family pay wastewater treatment charges? 1) Yes; 2) no; 3) don’t know (skip to 2.6 if 2 or 3) 2.5.1 If yes, ______ yuan per month 2.6 For improved wastewater collection and treatment services, are you willing to pay ______ yuan/month (2, 5, 10, 15, 20)? 1) Yes; 2) no (skip to 2.6.2 if 2) 2.6.1 Why are you willing to pay? 1) It’s reasonable; 2) It’s not much; 3) I desire this service; 4) other, specify __________ 2.6.2 Why are you unwilling to get this service? 1) I cannot afford it; 2) It’s just worth so much; 3) I don’t want to pay for it; 4) It should be borne by the government; 5) other, specify _____________ 2.7 Are you willing to pay for sewer house collection? 1) Yes; 2) no Part 3 3.1 Your family’s main domestic water source is _____. 1) Tap water; 2) well water; 3) river / lake; 4) bottled water; 5) other, specify _________ 3.1.1 Is tap water paid for? 1) Yes; 2) no; 3) don’t know 3 3.1.2 If yes, _____ yuan/m and ______ yuan per month 3.2 What do you think of the quality of tap water? 1) Good; 2) ordinary; 3) bad; 4) don’t know 3.3 Are you willing to pay water charges of ______ yuan/month for routine maintenance (2, 5, 10, 15, 20)? 1) Yes; 2) no 3.3.1 Why are you willing to pay? 1) It’s reasonable; 2) It’s not much; 3) I desire this service; 4) other, specify __________ 3.3.2 Why are you unwilling to get this service? 1) I cannot afford it; 2) It’s just worth so much; 3) I don’t want to pay for it; 4) It should be borne by the government; 5) other, specify _____________ 23 3.4 Are you willing to pay for tap water house collection? 1) Yes; 2) no Part 4 4.1 Have you heard of the Project? 1) Yes; 2) no 4.2 How did you know it? 1) TV, broadcast, newspaper, Web; 2) government notice; 3) village committee; 4) others; 5) other, specify _________ 4.3 Is the Project important for your family? 1) Very important; 2) important; 3) a bit important; 4) unimportant; 5) don’t care 4.4 Do you support the Project? 1) Yes; 2) no; 3) don’t care 4.5 Are you willing to do jobs generated by the Project? 1) Yes; 2) no; 3) don’t know 4.6 Do you think local villagers will benefit directly from the Project? 1) Yes; 2) no; 3) not clear (skip to 4.7 if 2 or 3) 4.6.1 If yes, should local villagers participate in the routine operation and maintenance of wastewater treatment systems? 1) Yes; 2) no; 3) not clear 4.7 Are you willing to do operation and maintenance jobs? 1) Yes; 2) no; 3) don’t know 4.8 Are you willing to change your habits after project completion? 1. Very willing; 2) willing; 3) not quite willing; 4) unwilling; 5) don’t care 4.9 Which member of your family will attend meetings related to the Project? 1) Young woman; 2) young man; 3) old woman; 4) old man; 5) child; 6) whoever is free Part 5 5.1 Your age: _________ years 5.2 Your gender: ______ 1) male; 2) female 5.3 Type of your registered residence: _______ 1) agricultural; 2) nonagricultural 5.4 Are you the head of your household? 1) Yes; 2) No 5.5 Your educational level: ______ 1) Illiterate; 2) primary school; 3) junior high school; 4) Senior high school / secondary technical school; 5) junior college or above 5.6 Your occupation: ______ 1) Civil servant; 2) worker of public institution; 3) enterprise employee; 4) self-employer; 5) freelancer; 6) laid-off worker; 7) retiree; 8) student; 9) farmer; 10) migrant worker; 11) other, specify _________ 5.7 Your family’s average monthly income in 2016 1) 1,000 yuan or less; 2) 1,001-3,000 yuan; 3) 3,001-6,000 yuan; 4) 6,001-10,000 yuan; 5) 10,001-20,000 yuan; 6) 20,001-30,000 yuan; 7) 30,001 or above 5.8 Your family’s average monthly expenditure in 2016 1) 1,000 yuan or less; 2) 1,001-3,000 yuan; 3) 3,001-6,000 yuan; 4) 6,001-10,000 yuan; 5) 10,001-20,000 yuan; 6) 20,001-30,000 yuan; 7) 30,001 or above 5.9 Is your family an MLS household? 1) Yes; 2) no 24