Railway Improvement and Safety for Egypt Project (RISE) for Railway Corridor Alexandria - Nag Hammadi Project STAKEHOLDER ENGAGEMENT PLAN (SEP) Prepared by: Integral Consult© Cairo Office: 2075 El Mearaj City, Ring Road, Maadi – Cairo – Egypt Phone +202 2 25204515 Fax +202 2 25204514 A Member of Environmental Alliance December, 2020 Stakeholder Engagement Plan (SEP) ã Integral Consult Cairo Office 2075 El Mearaj City, Ring Road, Maadi – Cairo - Egypt Phone +202 25204515 • Fax +202 25204514 Doha Office 6th Floor Al Mana Tower B, Al Sadd, C-Ring Road, P.O Box. 55781 Tel: +974 4466 4203, +974 4455 0483 Fax +974 4466 7843 Email: info@integral-egypt.com Railway Improvement and Safety for Egypt Project (RISE) for Railway Corridor Alexandria - Nag Hammadi Project ii Contributors to the Study  Dr. Amr Osama, Integral Consult President  Dr. Anan Mohamed, Social Development Consultant TABLE OF CONTENTS ACRONYMS ....................................................................................................................... 1 1 Introduction ................................................................................................................... 2 1.1 Project Description ................................................................................................. 2 1.1.1 Component (1): Improvement of safety and operational efficiency on the entire railway line Alexandria – Cairo – Nag Hammadi ............................................... 2 1.1.2 Component (2): Introduction of a safe asset management system and station improvements to improve personal safety, within the same segments of the railway network. 3 1.2 Project Site Location .............................................................................................. 3 1.2.1 Segment (1): 165 Km Alexandria – Arab El Raml ........................................ 4 1.2.2 Segment (2): 45 Km Cairo - Benha ............................................................... 6 1.2.3 Segment (3): 120 Km Cairo - Giza – Beni Suef ............................................ 7 1.2.4 Segment (4): 250 Km Beni Suef – Asyut ...................................................... 8 1.2.5 Segment (5): 180 Km Asyut – Nag Hammadi ............................................... 9 2 Summary of Previous stakeholders Engagement Activities ....................................... 10 2.1 Public Consultations as part of previous ESIA processes .................................... 10 2.2 Stakeholder engagement with PAPs on land issues ............................................. 15 2.3 Community Outreach by Contractors ................................................................... 16 2.4 Lessons learned from ENRRP .............................................................................. 16 2.5 Consultations as Part of Project Preparation (OCT-NOV 2020) .......................... 18 3 Stakeholder identification and analysis ....................................................................... 20 4 Stakeholder Engagement Program .............................................................................. 30 4.1 Purpose and timing of stakeholder engagement program .................................... 30 4.2 Proposed strategy for information disclosure ....................................................... 30 4.3 Proposed strategy for consultation ....................................................................... 41 4.4 Proposed strategy to incorporate the view of vulnerable groups .......................... 46 Social Engagement Plan (SEP)_final iv 4.5 Timelines .............................................................................................................. 46 4.6 Review of Comments ........................................................................................... 47 5 Resources and Responsibilities for implementing stakeholder engagement activities 48 5.1 Resources .............................................................................................................. 48 5.2 Management functions and responsibilities ......................................................... 48 6 Grievance Mechanism (GM) ....................................................................................... 49 6.1 The project GM .................................................................................................... 49 6.1.1 Grievance Channels ..................................................................................... 49 6.2 Grievance Cycle ................................................................................................... 49 6.2.1 Grievances’ Tiers Composition ................................................................... 50 6.2.2 Response to Grievances ............................................................................... 50 6.2.3 Registration of Complaints .......................................................................... 51 6.2.4 Confidentiality ............................................................................................. 51 6.2.5 Management of GM ..................................................................................... 51 6.2.6 Monitoring of Grievances ............................................................................ 51 6.2.7 Disclosure of grievances .............................................................................. 52 6.3 Current GM Central/ Institution level utilized by ENR ....................................... 52 6.3.1 Grievance Channels at the central level ....................................................... 52 6.3.2 Gender-based Violence (GBV) Grievance mechanism ............................... 52 6.4 MONITORING AND REPORTING ................................................................... 53 Annex 1: Consultations Minutes and Attendance .......................................................... 54 Annex 2: Grievance Form .............................................................................................. 46 Annex 3: Grievance Log................................................................................................. 47 Social Engagement Plan (SEP)_final v LIST OF TABLES Table 2.1- Public Consultation of Previous ESIAs processes ........................................... 11 Table 2-2- Summary of the consultation activities that were conducted in project area ... 18 Table 3-1- Detailed list of stakeholders ............................................................................. 20 Table 4-1-Component 1 Disclosure Activities .................................................................. 32 Table 4-2- Component 2 Disclosure Activities ................................................................. 36 Table 4-3- Component 1 strategy for consultation ............................................................ 42 Table 4-4- Component 2 strategy for consultation ............................................................ 43 Social Engagement Plan (SEP)_final vi LIST OF FIGURE Figure 1-1- The train track is in agricultural land far from urban areas .............................. 4 Figure 1-2- Alexandria – Arab El Raml 165 Km Railway Line .......................................... 5 Figure 1-3- Banha – Cairo 45 km Railway Line.................................................................. 6 Figure 1-4- Cairo - Giza – Beni Suef 120 km Railway Line ............................................... 7 Figure 1-5- Beni Suef – Assuit 250 Railway km Line......................................................... 8 Figure 1-6- Asyut – Nag Hammadi 180 km Railway Line .................................................. 9 Social Engagement Plan (SEP)_final vii ACRONYMS Abbreviation Abbreviation Full wording CSOs Civil Society Organizations CTC Central Traffic Control Buildings ENR Egyptian National Railways ESF Environmental and Social Framework ESIA Environmental and Social Impact Assessment ESS Environmental and Social Standards FGDs Focus Group Discussions GM Grievance Mechanism MoT Ministry of Transport NGOs Non-Governmental Organization PAPs Project Affected Persons PMU Project Management Unit RF Resettlement Framework SDO Social Development Officer SEP Stakeholders Engagement Plan WB World Bank Social Engagement Plan (SEP)_final 1 1 INTRODUCTION Railway Improvement and Safety for Egypt (RISE) Project’s Stakeholder Engagement Plan lays out how the project will engage systematically with its stakeholders. It identifies which information will be public domain, the different stakeholders involved in the project, the timing, tools and methods of engagement along the lifecycle of the project and how those should be adapted to the numerous groups of stakeholders and most importantly, to the vulnerable groups. The SEP will also indicate the interest of each stakeholder and the type of information that they would need to know. As the SEP is a two-way communication, it also provides channels for stakeholders to share comments and concerns, and tools for the project team to close the feedback loop by disclosing how those comments were assessed and taken into account in the project. It also describes the project’s grievance mechanism and how to access it. 1.1 Project Description 1.1.1 Component (1): Improvement of safety and operational efficiency on the entire railway line Alexandria – Cairo – Nag Hammadi The Railway Improvement and Safety for Egypt project (RISE) covers a 760 km linear segment of Egypt National Railways (ENR)’s existing 5,000 km railway network. The 760 Km segment is divided into 5 sub-segments extending from Alexandria in the North, to Nag Hammadi in the South: 1. Alexandria – Arab El Raml of length 165 Km 2. Cairo - Benha of length 45 Km 3. Cairo - Giza – Beni Suef of length 120 Km (the new segment) 4. Beni Suef – Asyut of length 250 Km 5. Asyut – Nag Hammadi of length 180 Km Works planned for the modernization of signaling and upgrading of tracks include: • The upgrading of signaling installations along the five segments, the speed is upgraded to 160 Km/h: • Fully new automatic blocks (with contraflow signaling) with color light signals, • Creation of the track circuits, • Cancelling all mechanical interlocking and electrical relay interlocking installations, • Creation of new electronic interlocking systems according to the new track layout • Renewing all signaling ground installations, including laying cables and civil works (some sub-water line laying of cables), excluding track installations, • Installation of all the point motors for the switches controlled by the CTC, • Fully new automatic level crossings, not including the civil works. Creation or modification of all the buildings required for the operation of the line by CTC and local control & monitoring, including electromechanical equipment such as air conditioning for each building ventilation, dewatering, etc. Egypt National Rail (ENR) and Ministry of Transport (MoT) are the project owners. Social Engagement Plan (SEP)_final 2 1.1.2 Component (2): Introduction of a safe asset management system and station improvements to improve personal safety, within the same segments of the railway network. Component 2 activities are aimed at improving the safety of travelers via enhanced safety performance of railways based on improved diagnosis of rail operations, improved infrastructure of train stations to address accessibility and safety concerns that affect women and people with disability disproportionately, and improving safety culture geared towards user safety. The exact nature and physical location of interventions for Component 2 have not yet been identified; accordingly, an environmental and social management framework (ESMF) was developed as part of the Environmental and Social Assessment Process. The upgrade of IT system is expected to result in positive and negative impacts consisting of improved safety performance and potential generation of hazardous waste, respectively. During operation, if implemented inadequately, failure to identify risks from deteriorated assets etc. can result in negative impacts of low to very high significance (e.g., train delays and accidents, respectively.) Proposed mitigation measures consist of adequate training, well- defined operating/QA-QC procedures and associated institutional roles and responsibilities. With respect to rehabilitation of stations, construction works will be localized, be of small scale and conducted over a short time period; general negative impacts of low to medium significance include OHS, reduced air quality, waste generation, CHS due to temporary labor influx (e.g., risks of GBV, child labor and spread of COVID-19.) Positive impacts during operation due to improved facilities/services include increased user safety. General mitigation measures include use of PPE, implementing OH plan, code of conduct, plans for prevention of COVID-19, GBV, child labor, ESMP. A safety-first culture across all networks of ENR operation is expected to result in positive impact. Staffing requirements and capacity building needs/ training topics are described. Once project activities are defined, the environmental and social/exclusion screening should be performed to identify risks level and associated ES instruments to be developed. 1.2 Project Site Location This section includes a description of the social and environmental characteristics of the project areas, the project sites on maps, a description of the segments areas, and their sensitive receptors. The following description includes the names of the stations located in each segment; because they represent the areas closest to the project sites in each governorate. The descriptions of the environmental and social baseline apply to components 1 and 2. The socioeconomic features that are dominant in the project area vary significantly along the railway track. The surrounding communities vary from big urban cities of Cairo and Alexandria to poor informal areas and remote villages. The railway track passes through rural areas Social Engagement Plan (SEP)_final 3 where the main economic activity is agriculture. A great variety of crops are cultivated in that part of the valley but the most common are wheat, corn, cotton, and vegetables, as well as groves of citrus and other fruit trees. The line also cuts through urban areas with more diverse economic activities. Figure 1-1- The train track is in agricultural land far from urban areas The railway corridor forms a physical separator between two social-economically distinct sections. Railways were planned to run outside cities. However, informal encroachments of poorer sectors of the urban society took place gradually on the side of the track opposite from the formal part. That’s how informal neighborhoods appeared close to the formal city yet separated from it by the railway track. In most big towns, the area around the main train station is a local hub for economic activities. Businesses are formed to serve the passengers of the train whether in transportation, restaurants and coffee shops. Accordingly, some of these businesses directly depend on the operation of the railway service. The railway track is usually surrounded by built walls that allow traffic at relatively limited intervals. With highly dense population, these limited intervals weren’t sufficient and caused traffic bottlenecks. Therefore, informal crossings were created by breaking the protective walls. Informal crossings cause major hazards to the people and the passing trains. The site visits to the various project sites indicated that ENR has sufficient land near the construction sites (the Main Technical Buildings, which represent the main site for construction) that can be used as a storage area for tools and equipment, and area for temporary offices and facilities for workers and engineers (caravans). 1.2.1 Segment (1): 165 Km Alexandria – Arab El Raml This railway line extends from Arab El Raml to the train station of Alexandria. The line extends for a total of 165 km across central and western regions of the Nile Delta. Social Engagement Plan (SEP)_final 4 . links the provisional towns of Benha, Tanta, Kafr El Zaiet, Damanhur, Kafr El Dawaar, and others. Throughout most of its route, the line runs parallel to the Cairo – Alexandria highway and passes by numerous villages and other small, rural settlements. Figure 1-2- Alexandria – Arab El Raml 165 Km Railway Line The following table lists the stations along the segment Segment (1) : Alexandria - Arab Elraml Station Governorate 1 Alexandria Alexandria 2 Sidi Gaber Alexandria 3 Kafr Eldawar Beheira 4 Abo Hommos Beheira Social Engagement Plan (SEP)_final 5 5 Damanhour Beheira 6 Itay Elbaroud Beheira 7 Kafr Elzayat Gharbia 8 Tanta Gharbia 9 Berket El saba Menoufia 10 Quesna Menoufia 1.2.2 Segment (2): 45 Km Cairo - Benha This segment extends for 45 km from Banha to Cairo (Ramsis Railway Station). It links the provisional towns of Benha, Tukh, Qaha, Qalama, Qalyub, and finally Shubra El Khema and Cairo (Figure 1-3). Figure 1-3- Banha – Cairo 45 km Railway Line The following table lists the stations along the segment Segment 2 : Cairo - Benha Station Governorate 1 Benha Qalyubia 2 Sandanhour Qalyubia 3 Toukh Qalyubia 4 Qaha Qalyubia 5 Qaliub Qalyubia 6 Shoubra Qalyubia 7 ElTawdeeb Qalyubia 8 Cairo North Cairo 9 Farz Wabarat Cairo Social Engagement Plan (SEP)_final 6 1.2.3 Segment (3): 120 Km Cairo - Giza – Beni Suef This segment extends for 120 km from Cairo to Bani Suef passing through Giza Governorate, parallel to Cairo -Aswan agriculture road. This railway line starts at urban cities and as it extends to the south, it passes through agriculture areas (Figure 1-4). Figure 1-3 Figure 1-4- Cairo - Giza – Beni Suef 120 km Railway Line The following table lists the stations along the segment Segment (3) : Cairo Beni Suef Station Governorate Cairo South 1 Cairo (Ramsis) 2 Embaba Cairo 3 Old Basteel Giza 4 Boulak Eldakrour Giza 5 Giza Giza 6 Abu Elnomros Giza 7 Tamow Giza 8 El Hawamdia Giza 9 El Maraziq Giza 10 El Mazghouna Giza 11 El Balida Giza 12 El Ayyat Giza 13 Kafr Ammar Giza 14 El Reqa Giza 15 El Wasta Beni Suef 16 Bani hadid Beni Suef 17 Nasser Beni Suef Social Engagement Plan (SEP)_final 7 1.2.4 Segment (4): 250 Km Beni Suef – Asyut The Beni Suef to Assuit section is part of the Cairo - High Dam Line extends for a total of 250 km linking the three Middle Egypt governorates of Beni Suef, Minya and Assuit. (Figure 1-5). Throughout most of its route, the line runs parallel to the Cairo – Upper Egypt Rural Highway (Agricultural Highway) and across the Ibrahimiya Canal. It passes by numerous villages and other small, rural settlements. Figure 1-5- Beni Suef – Assuit 250 Railway km Line The following table lists the stations along the segment Segment (4): Beni Suef - Assiut Station Governorate 1 Beni Suef Beni Suef 2 Beba Beni Suef 3 Elfashn Beni Suef 4 Maghagha Minya 5 Beni Mazar Minya 6 Matai Minya 7 Samalout Minya 8 Minya Minya 9 Abu Qurqas Minya 10 El Roda Minya 11 Mallawi Minya 12 Dairut Assiut 13 El Qussia Assiut 14 Manfalout Assiut 15 Manqabad Assiut 16 Assiut Assiut Social Engagement Plan (SEP)_final 8 1.2.5 Segment (5): 180 Km Asyut – Nag Hammadi This segment extends for 180 km from Asyut to Nag Hammadi passing through Sohag Governorate, parallel to Cairo -Aswan agriculture road. This railway line starts at urban cities and as it extends to the south it passes through agriculture areas (Figure 1-6). Figure 1-3 Figure 1-6- Asyut – Nag Hammadi 180 km Railway Line The following table lists the stations along the segment Segment (5): Assiut - Nag Hammadi Station Governorate 1 El Mutia Assiut 2 Abu Tig Assiut 3 Sodfa Assiut 4 Tema Sohag 5 Tahta Sohag 6 El Maragha Sohag Gezerit 7 Sohag Shandaweel 8 Sohag Sohag 9 Balsafoura Sohag 10 El Monsha Sohag 11 El Usayrat Sohag 12 Girga Sohag 13 Bardis Sohag 14 El Balyana Sohag 15 Abo Shoucha Qena 16 Abo Tesht Qena 17 Farshout Qena Social Engagement Plan (SEP)_final 9 2 SUMMARY OF PREVIOUS STAKEHOLDERS ENGAGEMENT ACTIVITIES RISE is a continuation of the World Bank’s financed Egypt National Railways Restructuring Project (ENRRP) that has been ongoing since 2009 on segments 1, 2, 4 and 5. The ENRRP was implemented in various phases and at specific points underwent structured consultation activities during the preparation of environmental and social impact assessment studies (ESIAs) and Resettlement Policy Framework. Also of relevance, ENR is currently undertaking a project funded by the African Development Bank within the same railway corridor segments as RISE, and has conducted consultations in connection with the project’s ESIA study for two sections of the railway network, for which no previous ESIAs have been developed; namely: Cairo – Beni Suef (138 km) and Benha – Port Said (214 km). As this is a recent project and the geographic scope is almost similar, consultation activities during the preparation of the ESIA for the AfDB-funded project are also discussed in this section. As part of ENRRP and of relevance for RISE, consultation activities have been conducted with local communities, land users and project affected persons in the project areas by ENR’s Environment Affairs Department and by contractors before and during the construction. Previous consultation activities are outlined below. The Stakeholder Engagement Program outlined in Section 4, is designed to address the lessons-learned in section 2.3 from these previous activities. Finally, as part of the preparation of the ESF instruments for the RISE project, number of consultation activities were conducted. Scoping activities were conducted with rail users and neighboring communities as well as a public consultation to present the findings of the environmental and social assessments and related management plans, the updated resettlement framework and the stakeholder engagement plan. 2.1 Public Consultations as part of previous ESIA processes As mentioned above, the previous ESIA consultation activities conducted for the AFD and ENRRP projects are relevant to understanding the environmental and social concerns of stakeholders for RISE . Therefore, a brief summary of those activities is described below in table 2.1. Social Engagement Plan (SEP)_final 10 Table 2.1- Public Consultation of Previous ESIAs processes Location and Timing of Project Participants Public consultation Purpose Summary of issues raised References the session Government officers, Consult on the ESIA, as Pyramisa Hotel in well as the grievance Researchers from the Dokki, Cairo on mechanism. Environmental Research Monday 16th of March During the introductory Institutes, technical experts, (i) train delays; (ii) jobs 2020, at 10:30 am. session, the attendees consultants, media and NGO. created by the project Egypt National were informed with the Railway for local people; (iii) importance that they Modernization A number of key Core stakeholders who are safety measures taken clearly state their https://enr.g Project informant interviews likely to benefit from or to be during the project; (iv) opinions and identify ov.eg/ticketin ESIA Installation and focus group affected by the proposed information on the any impacts/risks that g/public/sma of Automatic discussions, development. It includes project: request for the project’s team may rtSearch.jsf Train Protection conducted via phone people who would be directly precision on the map to (ATP) System have omitted. It was also and/or remote served by the project or see the passage of the Cairo – Beni Suef clearly stated that their communication tools directly influenced by it, such line; start date and opinions will be taken due to the as residents along the duration of the project. into consideration and circumstances corridors, train users, villages the ESIA Study will be surrounding the and rail station and rail modified accordingly Covid-19 pandemic. workers. where applicable. Social Engagement Plan (SEP)_final 11 In these public consultation meetings, the project, its objects, components and The two meetings were activities were advertised in a newspaper introduced. Participants and the public at large was were provided with Information invited to attend the information on the To consult on the on the sessions. potential impacts of the expected positive and project as Egyptian project and its activities negative environmental well as a national railways 112 participants on existing and social impacts. summary of restructuring The Minya meeting representing different environmental Information on the the findings project ESIA for was Held at the sectors of the society, conditions at the project project as well as a of the ESIA modernizing the Cleopatra Hotel in representatives of relevant site, and the adjacent summary of the findings were posted signaling system Minya on 2 April, government officials influence areas. of the ESIA were posted on EQI's on the Arab El 2008. including the Egyptian The public review also Raml – on EQI's website for website for National Railways, the local allowed stakeholders to Alexandria Line public review prior to public review government of Minya and participate in the the consultation prior to the Beni Sueif, and the Egyptian identification of other meetings. consultation Environmental Affairs areas of concern if they meetings. Agency. Representatives of a have not already been number of NGOs also included in the study attended. scope. These concerns were then further investigated in the impact analysis section of the study Social Engagement Plan (SEP)_final 12 Location and Timing of Project Participants Public consultation Purpose Summary of issues raised References the session The Cairo public consultation meeting 72 individuals, representing was held in the a diverse group of Egyptian National stakeholders. Railway Club in Nasr City on 3 April 2008 Present the initial 63 Participants representing findings of the updated Sohag in October different sectors of the ESIA and the RPF and to The main (i) timeline and 2017 society, including social and Egyptian receive feedback on the details of the project economic class, gender, and national railways drafts and respond to implementation, (ii) affiliations. restructuring concerns and comments. importance of training of project Updated These include engineers and The initial impact train drivers, (iii) ESIA for Interviews were other representatives of the screening process has importance of having a modernizing the conducted with ENR, consulting engineering therefore identified the grievance mechanism in signaling system various https://enr.g team responsible for the following three target place as well as Beni Sueif - knowledgeable ov.eg/ticketin design of the signaling groups that might awareness raising Assiut individuals to g/public/sma system; train drivers, experience substantial activities, (iv) possible to include Assiut collected data on rtSearch.jsf – Nag’ Hammadi representatives of the EEAA socioeconomic impacts negative impacts due to the project and its segment (in relevant EEAA Branch as a result of the project construction and activities, as well as Resettlement Offices), local government have been identified. presence of a to assess public Policy officials, shopkeepers and - Train users environment and social perspectives on Framework (RPF) residents near expected - Local residents of management plan, and different issues for the ENRRP project activity areas, communities adjacent (v) compensation of related to its commuters and other users to the train corridor damages. positive and of the train line and other Frequent users of level negative impacts. stakeholders. crossings Social Engagement Plan (SEP)_final 13 2.2 Stakeholder engagement with PAPs on lan d issues During implementation of ENRRP, periodic consultation activities were conducted by ENR Environment Affairs Department (EAD) with people that are affected by land-related impacts on an as needed basis in accordance with the Project’s Resettlemen t Policy Framework. Land- related impacts for ENNRP and RISE are site specific and limited. Typically, PAPs are engaged at a household level or in small groups of households. The continuation of works for four segments of the ENRRP (Segment 1,2,4,5) will be rolled over to RISE. In those four segments, there are instances of non-compliance with the project’s RPF at 7 sites, affecting 67 PAPs that are relevant for RISE. Outstanding land issues from ENRRP, that will carry forward to RISE, include retroactive documentation, and corrective actions where necessary, for 3 sites out of 7 (i. SER 1 – Beba, ii SER 18 – Deirut, iii Manqabad EIS), for the economic displacement of approximately 53 land tenants (out of 67), who partially lost rented plots without adequate prior assessment and documentation of the livelihood impact in accordance with the ENRRP RPF. The World Bank has also received documentation for 3 other sites (SER 9 - Matai, ii. SER 3 – Fashn, iii. SER 11—Minya) for the economic displacement of 8 PAPs, and these are under review by the Bank, while issues at one site (Deirut LX - 6 PAPs) have been resolved and will not need further follow up during RISE. All remaining land issues under ENRRP will continue to be supervised beyond ENRRP closing date. The outstanding Resettlement Plans are also reflected as commitments in the ESCP for RISE. Engagement activities in relation to the remaining land issues will continue during implementation of RISE. In the course of preparing “land due diligence reports� with corrective actions (i.e. Resettlement Plans) for the seven sites, ENR EAD undertook about 20 engagement activities, using various methods (phone, meetings) with about 23 of the PAPs. Some PAPs have been consulted several times, others only one time, on an interview or in group discussions. In addition, ENR land property officers at the governorates level have met with 64 of the PAPs, at least twice, to notify them about the land taking and to adjust the land area remaining in the land registry (for rent payment). They are also the ones collecting the monthly fees for land usage and are in constant contact with land users. The three PAPs that were not consulted, are wealthy, and the modification in the land registry does not significantly impact them, as per ENR. Overall, consultation activities on land issues under ENRRP, were not considered systematic. However, over time, practices have improved and currently ENR EAD prepares master lists with information about each land plot for each segment, and ENR EAD has improved communication with the different departments and contractors to be able to intervene in land related issues before that they occur and in a more systematic manner. The revised RF documents these improved processes and offers clearer more practical processes for consultation and record-keeping. As land property officers of ENR at the governorates level are the ones in direct and constant communication with land users, capacity building will need to be conducted on ESS 5 and ESS 10, mainly. Social Engagement Plan (SEP)_final 15 2.3 Community Outreach by Contractors During ENRRP, Contractors usually engage with community members when they first arrive at a new construction site, primarily MTBs. These engagement activities consisted of informal focus group discussion with the aim of: ▪ Briefly presenting the project to the local community, ▪ Providing the project's resources needs and identifying possibilities for supplying those resources from local contractors, ▪ As per the needs of the project, job opportunities can be offered to the local communities, ▪ Build trust with the communities surrounding the project site. The consultation activities undertaken by contractors with local communities before and during construction work are very important to ensure acceptance of the project and smooth implementation. Those focus groups discussions are conducted in an informal manner, contractors reach out to the closest neighboring community members to the construction site, and as needed conduct meetings with the leaders of the village. The process for conducting those activities is not systematic, they differ from one contractor to another and from one construction site to another. 2.4 Lessons learned from ENRRP The process of consultation happens during the various stages of the project. The previous consultation activities during ENRRP reflected some lessons learned that guide the methodology of consultation in the next phase. Issues related to land impact did not appear at an early stage of the consultation activities, given that ENR carries out all construction work in its ownership, issues related to this began to appear with the beginning of the implementation and the selection of the construction contractor for the sites required for the project activities. Consequently, issues related to lands and the grievance mechanism were identified to be one of the important issues that must be addressed to support the continuity and stability of the project, through systematic consultation activities targeting the communities directly affected by the project. Moreover, contractors are the ones introducing the project activities to the neighboring communities in an informal manner, contractors reach out to the closest neighboring community members to the construction site, and as needed conduct meetings with the leaders of the village. Therefore, the process for conducting those activities is not systematic, they differ from one contractor to another and from one construction site to another. Lessons-learned for the implementation of RISE: Social Engagement Plan (SEP)_final 16 a) Specific engagement and preparation of Resettlement Plans where required in accordance with the RF, with land-users within the ROW, is required well in advance of works beginning. As part of ENRRP and the update of the RF, systems were developed to ensure that systematic project affected persons are consulted prior to land taking. Those tools include: - Master lists indicating the potential sites where land taking from farmers could take place are prepared for Segment 2, 3, 4 and 5; questionnaires to identify if resettlement instruments will be needed for the identified sites are prepared. - ENR Environment Department has started to participate in monthly project meeting to be kept in the loop of subproject (sites) developments and upcoming sites that will be handed over to contractor. - The ENR EAD sent official letters to the Central Directorate of Projects at ENR to confirm on restrictions on land use and the necessity to commit with ESS 5 in selecting plots required for projects, and that ENR EAD should be informed formally with any decision for land acquisition to be used in the projects. b) ENR should engage more systematically and consistently with project-affected communities and the broader public, instead of through isolated consultations on ESIA activities. ENR could make use of social media to support this effort. Information on the GRM should be well disseminated. All project engagements activities should be recorded in a systematic manner. c) Capacity building of Contractors to be able to conduct systematic and consistent consultations with community members. Those consultation activities should take place prior to construction works, and as needed during construction works, with enough notification period to ensure that community members will be able to attend. ENR should attend some of those small consultation activities, at least at the beginning to ensure that this is conducted in a satisfactory manner. Proper documentation of the event should take place. As needed, pamphlets could also be distributed to share key messages with neighboring communities. d) The above-mentioned consultations, should cover set topics, guided and monitored by the PMU. Examples of topics to be covered with the community include community health and safety risks arising from project activities, project details (i.e. construction timeline, where to find all relevant E&S assessments in Arabic), and the GM. Land related topics should be led by ENR as well as make available executive summaries at the local governorates’ units. e) The importance of ensuring that the project level GM that was established as part of ENRRP is well-functioning during RISE implementation and that it will also deal with land-related issues. Social Engagement Plan (SEP)_final 17 2.5 Consultations as Part of Project Preparation (OCT -NOV 2020) RISE Engagement activities have been conducted during the preparation of the environmental and social assessment and related-management plans for RISE (ESA, SEP, RF, LMP). The consultation activities are the following: ▪ Scoping Consultation Activities The Consultant carried out stakeholder engagement activities in October 2020, through the following methods: Interviews and Focus Group Discussions (FGDs) with: - Railway users on different lines in all stations visited during the site visits - Community members and shop owners surrounding the project area - Railway workers at different stations - Contractors The study team conducted multiple site visits to the project area. In addition, field observations were organized at project activities points to define various stakeholders, and the potential impacts of the project. The aim of the consultation activities was to receive feedback from railway users and local communities about the project as well as concerns, requirements, and recommendations . Table 2-2- Summary of the consultation activities that were conducted in project area Number Stakeholders Method Males Females Railway users 12 39 FGDs/ Interviews Residents in the surrounding project areas 6 8 Interviews Railway workers 13 2 Interviews /FGDs Contractors engineers 9 - Group meeting Total 40 49 Feedback from these sessions indicated an overall positive view that the train is the most appropriate means of transportation for men and women due to its low cost, ideal for families, and women feel safer because of the spaciousness of wagons and waiting areas, and business opportunities near stations. Concerns raised included train delays, overcrowding, and lack of facilities. The latter was also a concern expressed from rail workers. Interviewed members of neighboring communities did not raise any concerns about disturbances or negative interactions with ENRRP workers or work sites. For more details see Error! Reference source not found.. ▪ Public Consultation Session In view of the current conditions of the spread of the Corona virus and the commitment to social distancing, the public consultation session to present the findings of the environmental and social assessments and related management plans was held on November 19th through a video conference using the Zoom program, to ensure easy and safe participation from home Social Engagement Plan (SEP)_final 18 or workplace. The session was attended by about 30 participants, with 27% female participation. The following table shows the distribution of participants according to their affiliation. The limited nature of the consultation could be due to the COVID-19 restrictions and the use of virtual modes of communications. The SEP further builds on this through various means as set out in section 4. The invitees were informed of the date and method of holding the general consultative session one week prior to the meeting date through the invitation by both email and fax. The invitation included a link to disclosed draft instruments in Arabic and in English on ENR’s website. Table 2-3 Distribution of attendees according to their affiliation Distribution of participants according to their affiliation Number Percentage (%) Administrative officials from governorate level (ENR, MoT, 11 37% National Authority for Tunnels, ...) Private Sector (contractors, companies…) 7 23% multilateral organizations (EBRD) 1 3% Civil Society 6 20% Universities and Researchers 5 17% Total 30 100% The aim of the session was to present the results of the ESA, overview of the RF and SEP, with a focus on the environmental and social impacts resulting from the project, methods of mitigating negative impacts, maximizing the benefit from the positive effects, ensuring that the parties involved are satisfied and informed with the measures to reduce environmental impacts and management plan, and targeting stakeholders from different sectors concerned with railways safety and projects. In addition, this consultation session represents one of the main activities according to the Stakeholder Engagement Plan (SEP) that has been prepared for the project; which was developed to enable the participation of all parties and to ensure the implementation of the project and its activities in a participatory and inclusive manner, in ways that reduce potential environmental and social risks. Most of the attendees actively participated in the session. The main issues raised during this consultation included, recommendations for better outreach during project implementation (e.g. use of local NGOs, female village leader (ra’edat rifiyat), use of social media, if land will be needed for the project and resettlement process for encroachers, if any, accessibility for persons with disabilities, women inclusion and other broader topics including, cleanliness of wagon and of the rail corridor, alternatives of fuel used, and technology used, and reasons for delays of ENRRP. For more details on the findings of the consultations and how they were reflected in the different instruments are found in Error! Reference source not found.. Social Engagement Plan (SEP)_final 19 3 STAKEHOLDER IDENTIFICATION AND ANALYSIS The first step in the process of stakeholder engagement is stakeholder identification; that is, determining the various categories of project stakeholders, and their needs. According to the World Bank’s environmental and social standard (ESS) 10, stakeholder refer to “individuals or groups who: (a) are affected or likely to be affected by the project (those will be categorized below under project-affected parties); and (b) may have an interest in the project (those will be categorized below under other interested parties)�. Most importantly, identifying stakeholder representatives is key to carrying out effective stakeholder engagement activities. These representatives do not only inform the project with their valuable information, but they also serve as a communication channel to disseminate information to large numbers of groups and receive feedback from them. Stakeholder engagement is the basis for building strong, constructive, and responsive relationships that are essential for the successful management of a project's environmental and social impacts. Stakeholder engagement is an ongoing process that may involve, in varying degrees, the following elements: stakeholder analysis and planning, disclosure and dissemination of information, consultation and participation, grievance mechanism and ongoing reporting to the project-affected parties and other interested parties, etc.. The nature, frequency, and level of effort of stakeholder engagement may vary considerably and will be commensurate with the project’s risks and adverse impacts, and the project’s phase of development. This SEP is developed to enable participation of stakeholders and ensure that project design, approaches and activities are implemented in a participatory and inclusive manner, and in ways that minimize potential environmental and social risks. The stakeholders will be informed and consulted about the project at different level as described later in the document. The below table has been prepared at the preparation stage of RISE with the best information available, the table will be updated as needed if/when additional stakeholders are observed or if they are identified as part of future studies/assessments. The following table includes the key stakeholders who will be playing a direct role in the project and is presenting their anticipated roles as well as their expected needs. Consultation and community engagement activities should take place according to World Bank Environmental and Social Standards ESS10. The Stakeholder Engagement Plan SEP to be prepared by the ENR should include a consulting plan for groups affected by the land acquisition and displacement including potential vulnerable groups. As in the following table 3-1. Social Engagement Plan (SEP)_final 20 Table 3-1- Detailed list of stakeholders Specific needs Preferred notification Language (accessibility, large Stakeholder Groups Role means (e-mail, phone, Needs print, child care, radio, letter) daytime meetings) Project Affected Parties • Residents and commercial activities in the communities • Residents are more likely to be within project area adversely affected by • Local communities environmental and social near to the impacts. For example, due to rehabilitation of MTB, traffic during construction and Meeting in their location/ as it is the main other impacts relating to construction site /homes or Arabic Off working hours construction site. community health and safety. at the stations, local media, • Communities near the • Residents of local communities including radio programs main crossings. will also potentially benefit from Project Affected • People affected by the job opportunities or other Communities construction of STB positive economic outcomes, and access roads, as particularly, from safe crossings. well as trenching work (land related impact). Project awareness campaigns Train users are more likely to be Meeting in their location/or Train users adversely affected by social Arabic at the stations Off working hours impacts. For example, due to delays FGD in trains. Local media, including radio programs Social Engagement Plan (SEP)_final 20 Specific needs Preferred notification Language (accessibility, large Stakeholder Groups Role means (e-mail, phone, Needs print, child care, radio, letter) daytime meetings) Women living in neighboring areas to the construction sites may be Meeting in their location/or differently affected by the project if at the stations safety and security Women, including Female FGD concerns/mitigation measures are Arabic Off working hours Train Users Local media, including radio not considered. Moreover, if safety programs issues are not considered in the Satisfaction survey stations female rail users may not benefit as much from the project. Meeting in their location/ If accessibility concerns are not home or at the stations included in the stations, persons Persons with disabilities Arabic FGD Off working hours with disabilities may not benefit Local media, including radio from the project. programs In some cases, land user/tenants Meeting in their use the right of way of the railway location/ corridor against a monthly fee. construction site/ Some of those land users are paying homes or at the Land users and land monthly fee while the initial tenants along the right of Arabic stations. Fax Off working hours contract is not under their name way of the railway corridor Post Mail but the name of a parent. In many cases, this arrangement has been Local Media (newspapers, radio) ongoing for decades and this is their Construction signs and only source of livelihood. warnings Social Engagement Plan (SEP)_final 21 Specific needs Preferred notification Language (accessibility, large Stakeholder Groups Role means (e-mail, phone, Needs print, child care, radio, letter) daytime meetings) Meeting in their Those groups will not be significantly impacted as they are locations mostly at In the morning, can easily change their locations. level crossings and during market Street vendors Arabic Moreover, depending on the in smaller number at hours, during peak consumable they will be selling, the stations or hours. they could benefit from workers. around the stations Vulnerable groups may likely be Meeting in their adversely affected by location/ environmental and social impacts, construction site / while also being least likely to homes or at the benefit from the project. The Vulnerable groups vulnerable groups here include Arabic stations, Fax Off working hours persons with disabilities, women, Post Mail including female rail users, street Local Media (newspapers, vendors, service providers at radio) stations and land users of the right Construction signs and of way of the rail corridor. warnings Other interested parties • Responsible for developing public policies related to the protection Ministry of Environment - Arabic Environmental of environment and improving its Face-to-face meetings, Official working Egyptian Environmental and Sector quality. In addition, it is official communication hours Affairs Agency (EEAA) English responsible for issuing regulations for environmental Social Engagement Plan (SEP)_final 22 Specific needs Preferred notification Language (accessibility, large Stakeholder Groups Role means (e-mail, phone, Needs print, child care, radio, letter) daytime meetings) determinants and monitoring their implementation. • Reviewing and approving EIA, and monitoring implementation of the Environmental Management Plan. Fax Post Mail Responsible for monitoring Arabic Environmental Office Email Official working compliance to environmental and within the Governorates Local Media hours requirements. English Face-to-face meetings, official communication Fax Post Mail They are to cooperate with the WB Arabic and Official working Ministry of Finance Email in financing the project English hours Formal meetings, official communication Line ministries Fax Responsible for directing the Post Mail Ministry of International dealings with donors for Arabic and Official working Email Cooperation development projects in the English hours government sector. Formal meetings, official communication Social Engagement Plan (SEP)_final 23 Specific needs Preferred notification Language (accessibility, large Stakeholder Groups Role means (e-mail, phone, Needs print, child care, radio, letter) daytime meetings) Fax Qena, Sohag, Assiut, • Supporting the project by Post Mail Minya, Beni Sueif, Giza, providing requested services Email Cairo, Qalyoubia, Official working such as various permits required, • Arabic Menoufia, Gharbia, Formal meetings, hours and infrastructure maps, when Beheira, Alexandria official requested. Governorates communication • The main role of the Local Units authority is the provision of support to the project through Local giving permits for electricity Governmental installation and water supply and Fax Entities mobilizing people to gain Post Mail Local units in the information about the project. Governorates Email Official working • Permits for the lands needed for • Arabic Railway workers in the Formal meetings, hours the project, should be prepared local area official by the Governorate and approved by the LGU communication • Rehabilitation of roads, which is one of the major issues raised by the community near crossings will be performed by the LGU. • ENR serves as the implementing Email Project Owner Egyptian National Railways Bulletin boards Staff Official working agency of the project under the Arabic (ENR) hours oversight o f a Steering meetings Contracts Social Engagement Plan (SEP)_final 24 Specific needs Preferred notification Language (accessibility, large Stakeholder Groups Role means (e-mail, phone, Needs print, child care, radio, letter) daytime meetings) Committee, which mainly Company website combines Ministries of Transport, Fax Finance, Investment and Formal meetings, International Cooperation. official communication • Implementing agency overseeing activities of the Environmental and Social Management Plan • Manage and operate train traffic Fax Post Mail ENR is affiliated to the Ministry of Arabic and Official working Ministry of Transport Email Transport; English hours Formal meetings, official communication Fax General Authority for Responsible for permitting Post Mail Official working Roads, Bridges and Land related to any road work for the Arabic Email hours Transport Project (e.g., road cutting) Formal meetings, official Other communication Governmental • The Ministry of Irrigation, along Fax Entities with ENR, share some parts of Post Mail the RoW in terms of canals and Official working Ministry of Irrigation Arabic Email drains. Railway lines run long hours distances parallel to the canal or Formal meetings, official drain, and in both cases the RoW communication Social Engagement Plan (SEP)_final 25 Specific needs Preferred notification Language (accessibility, large Stakeholder Groups Role means (e-mail, phone, Needs print, child care, radio, letter) daytime meetings) is split between ENR and the Ministry of irrigation. • They should be involved in coordinating construction of the duplication. The Ministry is responsible for Fax Islamic houses of worship in Egypt. Post Mail Coordinate with the Ministry in the Email Official working Ministry of Awqaf case of demolition of mosques and Arabic Formal meetings, hours the establishment of other alternatives during expansion works official at the stations. communication Is responsible for determining the Fax prices of agricultural crops and Post Mail Agricultural Directorates in Official working trees. Coordinate with the Ministry Arabic Email the Governorates hours in the case of compensation for any Formal meetings, official agricultural lands. communication • Provides railway police offices in all stations; • Informs ENR about foreign Fax tourists and groups and Post Mail Ministry of Interior Official working Arabic Email provides security during hours Formal meetings, official travelling or when visiting the communication ENR Museum; Social Engagement Plan (SEP)_final 26 Specific needs Preferred notification Language (accessibility, large Stakeholder Groups Role means (e-mail, phone, Needs print, child care, radio, letter) daytime meetings) • Provides clearances for conducting surveys • Cooperating with the ENR in The National Council for Formal meetings, managing awareness campaigns Arabic Women official Official working and/or against harassment (Safe Rail hours English communication Campaign ‫)حملة السكة امان‬ Local NGOs in the regional and headquarter levels, as • Organizations with direct interest well as the local in the project and which may Community Development have useful data or insight into Associations (CDAs) in local issues of relevance to the general, and specifically project. These organizations can those working with women also influence the views of others as well as with persons regarding the project, nationally Arabic Working hours, Civil Society with disabilities and internationally. and/or Email, workshops, surveys flexible (ie. The New Woman • Responsible of sharing English Foundation, women information with the community development association, • In the case of this project it may and Community- be useful to engage specifically Kayan Association for with NGOs and CDAs focusing people with disabilities and women related issues as well Based Organizations as persons with disabilities. (CBOs) Social Engagement Plan (SEP)_final 27 Specific needs Preferred notification Language (accessibility, large Stakeholder Groups Role means (e-mail, phone, Needs print, child care, radio, letter) daytime meetings) • Television • Disclosure of information about • Newspaper the project Email, press conference, Working hours, Media Arabic • Websites editors • Publicize awareness raising field visits flexible • Online journalism campaigns • Mainly potential tenderers for Private companies the construction works. • Provide construction materials. Suppliers and • Provide fuels to cars and Traders Traders (small-scale stores) machineries. Arabic (unofficial suppliers) Official bidding websites, Working hours, • Provide workers with food and and face-to-face flexible amenities. English Existing contractors on • Civil subcontractor sites under construction • Modernization of signaling Contractors Future contractors not yet (related power supply/ identified telecommunications) International Financial • Provide financing and technical Face-to-face meetings, Official working Institutions, World Bank WB English assistance Emails hours Development partners Social Engagement Plan (SEP)_final 28 4 STAKEHOLDER ENGAGEMENT PROGRAM 4.1 Purpose and timing of stakeholder engagement program Stakeholder engagement is an inclusive process conducted throughout the project life cycle. Where properly designed and implemented, it supports the development of strong, constructive and responsive relationships that are important for successful management of project’s environmental and social risks. Stakeholder engagement is most effective when initiated at an early stage of the project, and is an integral part of early project decisions and the assessment, management and monitoring of the project’s environmental and social risks and impacts. Implementation of the stakeholder engagement plan will depend on a proactive approach; before implementation of each of the project components/activities. Appropriate engagement with stakeholders will be conducted whether through consultations, focus group discussions, surveys, dissemination of information through social media platforms, brochures, media, billboards at project location, etc. Stakeholder engagement will continue throughout the project life cycle in a regular manner. Due to the current COVID-19 crisis, the project will take the precautionary approach for as long as the risk exists, to minimize the risk of COVID-19 transmission during information disclosure, by disseminating information through digital platform (where available) and traditional means of communications. 4.2 Proposed strategy for information disclosure ENR will disclose project information to allow stakeholders to understand the risks and impacts of the project, and potential opportunities, and will provide stakeholders with access to the project information, including timeframe of construction, GM channels as well as findings of the citizen satisfaction survey that will be conducted during project implementation. Moreover, prior to public consultation, ESF instruments were and will be disclosed to ensure meaningful consultations with stakeholders on project activities. The proposed strategy applies to the remaining construction sites on segments 1, 2, 4 and 5 that will be rolled over from ENRRP, all activities that will be conducted on Segment 3 and any activity that will be implemented as part of component 2. All project engagements activities and recording should be done in a systematic manner. All World Bank Project Documentation including Project Appraisal Document, Environmental and Social Review Summary (ESRS) are available on the World Bank Website before project approval. Implementation Status Reports are posted throughout implementation period. In accordance with World Bank Policies, the following documents, will be disclosed on the World Bank website and ENR website prior to project approval: - Environmental and Social Assessment (ESA) Social Engagement Plan (SEP)_final 30 - Resettlement Framework (RF) - Labor Management Procedures (LMP) - Stakeholder Engagement Plan (SEP) - Environmental and Social Commitment Plan (ESCP) These documents will be available in English and Arabic. Details on the strategy proposed for information disclosure is provided below in table 4.1 (on Component 1) and 4.2 (on component 2). Social Engagement Plan (SEP)_final 31 Table 4-1-Component 1 Disclosure Activities Information to be disclosed & Target Groups Methods proposed Timeframe Responsibilities Objective Project Affected Parties Provide access to grievance mechanism ENR/ project website1 Premises of different Non-technical Summaries of ESF Project Management Unit entities at the central instruments (PMU) in ENR; and local levels, as Project implementation schedule, Residents and commercial Environmental Affairs well as in public places including any affected train stations or activities in the communities and local government Directorate (EAD) schedules within project area units Environmental and Social Subprojects activity details including Local communities near to the Construction signs and Specialists climate change mitigation benefits of construction site. warnings local governorates Before project railway Banners in stations cooperation with NGOs; appraisal Employment opportunities Local media, including Contractors Prior to and GBV hotline (Safe Rail Campaign ‫حملة‬ Project radio programs during ‫)السكة امان‬ Affected construction Provide access to grievance mechanism Communities Project Management Unit During Non-technical Summaries of ESF (PMU) in ENR; operation2 instruments ENR/ project website Environmental Affairs Project implementation schedule, Train users Construction signs and Directorate (EAD) including any affected train stations or warnings Environmental and Social schedules Banners in stations Specialists Subprojects activity details including local governorates climate change mitigation benefits of cooperation with NGOs railway. ENR/ project website Provide access to grievance mechanism Women, including Female Project Management Unit Construction signs and Non-technical Summaries of ESF Train Users (PMU) in ENR; warnings instruments 1 The consultant recommends creating a site/webpage for the project to share information, studies, and everything related to the project in terms of implementation schedule, project documents achievements, GRM channel etc 2 Consultation activities will continue during the operation phase according to the operational and follow-up phases, with no less than one time for each governorate at the start of the operation Social Engagement Plan (SEP)_final 32 Information to be disclosed & Target Groups Methods proposed Timeframe Responsibilities Objective Banners in stations Project implementation schedule Environmental Affairs including any affected train stations or Directorate (EAD) schedules Environmental and Social Subprojects activity details including Specialists climate change mitigation benefits of local governorates railway cooperation with NGOs ENR/ project website Provide access to grievance mechanism Premises of different Non-technical Summaries of ESF Project Management Unit entities at the central instruments (PMU) in ENR; Land users and land tenants and local levels, as Project implementation schedule Environmental Affairs along the right of way of the well as in public places Resettlement Plans prepared in Directorate (EAD) railway corridor and local government accordance with RF Environmental and Social units Specialists Employment opportunities Construction signs and GBV hotline (Safe Rail Campaign local governorates warnings ‫)حملة السكة امان‬ ENR/ project website Provide access to grievance mechanism Premises of different Non-technical Summaries of ESF Project Management Unit entities at the central instruments (PMU) in ENR; and local levels, as Project implementation schedule Environmental Affairs well as in public places and local government including any affected train stations or Directorate (EAD) Vulnerable groups units schedules Environmental and Social Construction signs and Resettlement Plans prepared in Specialists warnings accordance with RF local governorates Banners in stations Employment opportunities cooperation with NGOs; Local media, including GBV hotline (Safe Rail Campaign ‫حملة‬ Contractors radio programs ‫)السكة امان‬ Other interested parties Ministry of Environment - Environmental Before project ESA and related management plans Project Management Unit Egyptian Environmental Affairs ENR/ project website Sector appraisal Environmental register (PMU) in ENR Agency (EEAA) Social Engagement Plan (SEP)_final 33 Information to be disclosed & Target Groups Methods proposed Timeframe Responsibilities Objective Prior to and Environmental Affairs Environmental Office within during Directorate (EAD) the Governorates construction Environmental and Social Specialists Before project Ministry of Finance appraisal Prior to and Schedule of preparation and Project Management Unit Line ministries ENR/ project website during Ministry of International construction (PMU) in ENR construction Cooperation During operation Provide access to grievance mechanism Non-technical Summaries of ESF Governorates instruments Before project ENR/ project website Project implementation schedule Project Management Unit Premises of different appraisal including any affected train stations or (PMU) in ENR Local entities at the central Prior to and schedules Environmental Affairs Governmental and local levels, as during Subprojects activity details including Directorate (EAD) Entities Local units in the Governorates well as in public places construction and local government climate change mitigation benefits of Environmental and Social Railway workers in the local During units railway Specialists area operation Resettlement Plans prepared in accordance with RF Employment opportunities General Authority for Roads, Prior to and Non-technical Summaries of ESF Bridges and Land Transport Project Management Unit Other during instruments (PMU) in ENR Governmental Ministry of Irrigation ENR/project Website construction Project implementation schedule Environmental Affairs Entities During Resettlement Plans prepared in Directorate (EAD) Ministry of Awqaf operation accordance with RF Social Engagement Plan (SEP)_final 34 Information to be disclosed & Target Groups Methods proposed Timeframe Responsibilities Objective Agricultural Directorates in the Environmental and Social Governorates Specialists Ministry of Interior Project Management Unit Prior to and Non-technical Summaries of ESF (PMU) in ENR during The National Council for instruments and the full reports of the Environmental Affairs ENR/project website construction Women instruments Directorate (EAD) During Project implementation schedule Environmental and Social operation Specialists Provide access to grievance mechanism ENR/ project website Non-technical Summaries of ESF Premises of different instruments and the full reports of the entities at the central instruments and local levels, as Project Management Unit Prior to and Project implementation schedule Local NGOs well as in public places (PMU) in ENR during including any affected train stations or local Community Development and local government Environmental Affairs Civil Society construction schedules Associations (CDAs) units Directorate (EAD) During Subprojects activity details including Based Organizations (CBOs) Construction signs and Environmental and Social operation climate change mitigation benefits of warnings Specialists railway Banners in stations Resettlement Plans prepared in Local media, including accordance with RF radio programs Employment opportunities ENR/ project website Project Management Unit Premises of different • Television During (PMU) in ENR entities at the central • Newspaper construction Press Release Environmental Affairs Media and local levels, as • Websites editors During ESF instruments Directorate (EAD) well as in public places • Online journalism operation Environmental and Social and local government Specialists units Social Engagement Plan (SEP)_final 35 Information to be disclosed & Target Groups Methods proposed Timeframe Responsibilities Objective Project Management Unit Before project Existing contractors on sites Codes of conduct (PMU) in ENR appraisal under construction ESF instruments Environmental Affairs Contractors ENR/ project website Prior to and Future contractors not yet bidding documents Directorate (EAD) during identified awarded documents Environmental and Social construction Specialists Table 4-2- Component 2 Disclosure Activities Information to be disclosed & Target Groups Methods proposed Timeframe Responsibilities Objective Project Affected Parties Provide access to grievance mechanism ENR/project website Non-technical Summaries Findings of train users’ satisfaction Project Management Unit Public places and local government units survey (PMU) in ENR; Residents and commercial Environmental Affairs Construction signs and Project implementation schedule activities in the communities warnings Directorate (EAD) Project During design During including any affected stations within project area Environmental and Social Affected Meeting in their construction Subprojects activity details Local communities near to the Specialists Communities location/or at the During operation3 including climate change construction site. local governorates stations mitigation benefits of railway Local media, including Employment opportunities cooperation with NGOs; radio programs environmental and social GBV hotline (Safe Rail Campaign specialists; Awareness campaigns ‫)حملة السكة امان‬ Awareness Raising campaigns Train users 3 Consultation activities will continue during the operation phase according to the operational and follow-up phases, with no less than one time for each governorate at the start of the operation Social Engagement Plan (SEP)_final 36 Information to be disclosed & Target Groups Methods proposed Timeframe Responsibilities Objective Women, including Female Provide access to grievance Train Users mechanism Non-technical Summaries Persons with disabilities Findings of train users’ satisfaction surveys as well as engagement activities conducted as part of project design Project implementation schedule including any affected stations Subprojects activity details Vulnerable groups including climate change mitigation benefits of railway GBV hotline (Safe Rail Campaign ‫)حملة السكة امان‬ Citizen charters Awareness Raising Campaigns Provide access to grievance Street vendors mechanism Non-technical Summaries Other interested parties Ministry of Environment - Project Management Unit Egyptian Environmental Affairs Before project ESA and related management (PMU) in ENR Environmental Agency (EEAA) ENR/ project appraisal plans Environmental Affairs Sector website Prior to and during ESIAs to be prepared Directorate (EAD) Environmental Office within construction Environmental register Environmental and Social the Governorates Specialists Before project Schedule of preparation and Project Management Unit Line ministries Ministry of Finance ENR/ project website appraisal construction (PMU) in ENR Social Engagement Plan (SEP)_final 37 Information to be disclosed & Target Groups Methods proposed Timeframe Responsibilities Objective Prior to and during Ministry of International construction During Cooperation operation ENR/ project website Governorates Premises of Provide access to grievance different mechanism entities at the Non-technical Summaries of ESF Project Management Unit Before project central and instruments (PMU) in ENR Local appraisal local levels, Project implementation schedule Environmental Affairs Governmental Local units in the Governorates Prior to and during including affected train stations Directorate (EAD) Entities Railway workers in the local as well as in construction Employment opportunities Environmental and Social area public places During operation Subprojects activity details Specialists and local including climate change government mitigation benefits of railway units Project Management Unit (PMU) in ENR Prior to and during Non-technical Summaries Environmental Affairs Ministry of Interior ENR/project Website construction Schedule of preparation and Directorate (EAD) During operation construction Environmental and Social Other Specialists Governmental Entities Provide access to grievance Project Management Unit mechanism (PMU) in ENR The National Council for Prior to and during Non-technical Summaries of ESF Environmental Affairs Women ENR/project Website construction instruments Directorate (EAD) During operation Project implementation schedule Environmental and Social including affected train stations Specialists Social Engagement Plan (SEP)_final 38 Information to be disclosed & Target Groups Methods proposed Timeframe Responsibilities Objective Findings of train users’ satisfaction surveys as well as engagement activities conducted as part of project design Provide access to grievance mechanism ENR/ project website Non-technical Summaries Premises of different Findings of train users’ satisfaction entities at the central surveys as well as engagement and local levels, as activities conducted as part of Project Management Unit Local NGOs well as in public places project design (PMU) in ENR local Community Development and local government during construction Subprojects activity details Environmental Affairs Civil Society Associations (CDAs) units During operation including climate change Directorate (EAD) Based Organizations (CBOs) Construction signs and mitigation benefits of railway Environmental and Social warnings Project implementation schedule Specialists Banners in stations including any affected stations Local media, including GBV hotline (Safe Rail Campaign radio programs ‫)حملة السكة امان‬ Citizen charters Awareness campaigns ENR/ project website Project Management Unit Premises of different • Television (PMU) in ENR entities at the central Press Release • Newspaper During construction Environmental Affairs Media and local levels, as ESF instruments • Websites editors During operation Directorate (EAD) well as in public places Awareness campaigns • Online journalism Environmental and Social and local government Specialists units Social Engagement Plan (SEP)_final 39 Information to be disclosed & Target Groups Methods proposed Timeframe Responsibilities Objective Project Management Unit Before project Codes of conduct (PMU) in ENR Future contractors not yet appraisal ESF instruments Environmental Affairs Contractors ENR/ project website identified Prior to and during bidding documents Directorate (EAD) construction awarded documents Environmental and Social Specialists Social Engagement Plan (SEP)_final 40 4.3 Proposed strategy for consultation Engagement of stakeholders is an evolving process that commences from the preparation phase (ESA, ESIA, ESMF, SEP and RF) and continues along the project’s life. Each stage and phase have its specific objectives of engagement and results in specific outputs to be integrated in the design and implementation of the project. Various methods of engagement will be used along the life cycle of the project, depending on the identified needs of the stakeholders. All project engagements activities and recording should be in a systematic manner. Social Engagement Plan (SEP)_final 41 Table 4-3- Component 1 strategy for consultation Timetable: Project Topic of consultation Method used Location and Target stakeholders Responsibilities stage dates Overall project design, description of activities of the project, description of entry points to engage, GM details Depending on stakeholders, Project implementation schedule including the methods vary from any affected train stations or schedules workshops, focus groups, Employment opportunities public consultation Preparation Phase Environmental and social instruments Depending on stakeholders, This will include (ESMF, ESIA, RF) Resettlement Plans the methods vary from but will not be prepared in accordance with RF workshops, focus groups, All groups of affected Project limited to the Environmental and Social commitment Plan public consultations, social communities Management locations where (ESCP), SEP, Labor Management Procedures media platforms, ENR/project Line ministries Unit (PMU) in the activities are (LMP). website, meeting in their Agencies involved, ENR; taking place. location/or at the stations Civil societies environmental Subprojects activity details including climate Neighborhood change mitigation benefits of railway and Donors and social that the project grievance mechanism details (channels), Prior notification will be made Academics specialists activity will be through the social media Implementation phase description of entry points to engage covering platforms of the governorate Project implementation schedule including where construction works is any affected train stations or schedules taking place and any identified CSO that can relay the Updated ESF instruments, SEP, ESCP, LMP as information required Social Engagement Plan (SEP)_final 42 Timetable: Project Topic of consultation Method used Location and Target stakeholders Responsibilities stage dates Community health and Safety, GM details, Small public consultations, Neighboring Contractors and project details and timeline, employment focus groups discussions communities EAD ENR opportunities, etc. Land plot needed for the project Project activities or Management house of land Focus group discussions Unit (PMU) in Preparation of resettlement instruments or tenant or user Construction signs and ENR completing the land screening Should start prior Land tenants or users warnings EAD ENR, land questionnaires to land taking Meeting in their location officer of ENR at until completion the governorate of all level resettlement activities Table 4-4- Component 2 strategy for consultation Project Timetable: Target Topic of consultation Method used Responsibilities stage Location and dates stakeholders Overall project design, description of Depending on stakeholders, the All groups of This will include Preparation Phase activities of the project, description of methods vary from workshops, affected Project entry points to engage, GM details but will not be focus groups, public consultations, communities Management Unit Project implementation schedule limited to the social media platforms, ENR/project Line ministries (PMU) in ENR; locations where including any affected train stations or website, meeting in their location/or Agencies environmental and the activities are schedules at the stations involved, Civil social specialists taking place. Employment opportunities societies Social Engagement Plan (SEP)_final 43 Project Timetable: Target Topic of consultation Method used Responsibilities stage Location and dates stakeholders Environmental and social instruments Prior notification will be made Donors (ESMF, ESIA, RF) Resettlement Plans through the social media platforms Academics prepared in accordance with RF of the governorate where Environmental and Social commitment construction works is taking place Plan (ESCP), SEP, Labor Management and any identified CSO that can Procedures (LMP). relay the information Inclusion and safety improvements/needs to be considered as part of Components 2 Depending on stakeholders, the Affected methods vary from workshops, communities, Subprojects activity details including focus groups, surveys rail users, climate change mitigation benefits of Local media female, persons railway, and grievance mechanism Mainly in stations details (channels), description of entry Awareness campaigns with disabilities, on an ongoing Project points to engage Street vendors basis but will not Management Unit Project implementation schedule Prior notification will be made Civil societies, be limited to the (PMU) in ENR; including any affected train stations or through the social media platforms Line ministries, locations where environmental and schedules of the governorate where Agencies Implementation phase the activities are social specialists Updated ESF instruments, SEP as construction works is taking place involved, taking place. required and any identified CSO that can Local ESIAs to be prepared as per the ESA and relay the information governorates the related management plans and units framework Awareness Raising campaign will be Safety and inclusion related topics prepared Project Baseline, Midline Monitoring evaluation Conduct Citizen Satisfaction Survey Management Unit and Endline Impact of safety and inclusion of rail users at selected pilot stations Rail users (PMU) in ENR; At pilot stations of improvements under Component 2 under Component 2. environmental and and component 2 social specialists Social Engagement Plan (SEP)_final 44 4.4 Proposed strategy to incorporate the view of vulnerable groups The project will identify stakeholder groups, who can be engaged with throughout its lifecycle. As indicated above vulnerable groups identified at this stage of the project include persons with disabilities, land tenants and users, women, and in particular, female rail users. Efforts will be made to reach out to vulnerable groups, in organizing consultations adapted to their constraints (time, location, etc.) to ensure their concerns and comments are considered. Multiple tools and methods will be used to reach out to those groups, those include banners, pamphlets, women only focus group discussions, reaching out to CDAs and NGOs who can easily reach out to women and persons with disabilities, use of social media platforms of those CDAs and NGOs, etc. information will be shared using visual aids to facilitate reach out to illiterates. To reach out to a larger number of stakeholders, the project could also utilize representatives from community members, community leaders, CSOs and/or NGOs. If no representatives exist in the communities affected by the project, the project team will conduct ad-hoc surveys and consultations to integrate their views. The impacts of the project component 2 have to be assessed. Specifically, site visits have to be paid to the vulnerable groups in order to inform them about the project and its positive and adverse impacts. Additionally, they are to be informed about the grievance mechanism and given the contacts in order to get the needed information. The engagement process throughout the project lifecycle will make a difference because it helps strengthen the capacity of groups to work together. 4.5 Timelines Formal consultation timeline will be developed according to the project implementation timeline. Key decision points will require formal consultation and integration of citizen feedback, including of vulnerable groups. The schedule for consultation prior to construction work should begin with the development of the master list for land related issues, engagement activities and disclosure relevant to construction related activities, focus group discussions, as needed, etc. a per section 4. Those activities will depend on the works schedule on different segments 1,2,3,4,5 for component 1 and for the works schedule for the pilot stations, on segment 3. During implementation, ongoing engagement activities will take place, with a minimum of two activities per governorate. Moreover, after each satisfaction survey (baseline, midline and end line), findings will be shared with respondents and the public. To facilitate engagement activities a specific page will be created for the project on ENR website to include the various information as state in section 4. This page will be made available, the latest three months after effectiveness. Social Engagement Plan (SEP)_final 46 4.6 Review of Comments Stakeholder engagement activities will be implemented according to the SEP and the national laws and regulations. Activities are designed to consider a two-way communication and allowing for systematic collection of views of the different groups. Therefore, stakeholder groups will have the opportunity to provide comments. ENR will have the obligations to consider these comments and report back to its constituencies on the conducted assessment as well as comment on the design of components. ENR must maintain communication capabilities to ensure that comments received from various stakeholders are incorporated, in order to achieve communication goals. The received comments as part of consultations on the environmental and social assessments and related management plans have been carefully documented in relevant sections of the documents along with the responses to asked questions that were offered during the consultations with an indication on how the comment will be taken into consideration in the design of the project or in designing mitigation measures. If comments are not going to be taken into consideration, solid justification was offered (Annex 1 includes details on the findings of the consultations and how they were reflected in the different instruments). Disclosing the results of the consultation with documentation for the received feedback is also essential for closing the feedback loop. For further instruments that will be prepared during project implementation, the same approach will be considered to ensure that stakeholders views are responded to and taken into consideration in the design and implementation. Efforts will be made to reach out to vulnerable groups, in organizing consultations adapted to their constraints (time, location, translation) to ensure their comments are considered. As part of the indicator on the citizen satisfaction survey, the project will commit to close the feedback loop by sharing findings of the surveys with communities and explaining how those findings will be considered in the future steps. Social Engagement Plan (SEP)_final 47 5 RESOURCES AND RESPONSIBILITIES FOR IMPLEMENTING STAKE HOLDER ENGAGEMENT ACTIVITIES 5.1 Resources The PMU has overall responsibility for implementing the SEP. A project budget of 300,000 EGP has been allocated for stakeholder and citizen engagement activities under RISE. Contractors will support ENR/PMU under Component 1 in conducting outreach and engagement activities over the linear segment under their contracts. These outreach activities should be included in their contract budgets. 5.2 Management functions and responsibilities ENR under the Ministry of Transport is responsible for railway construction and operation. A dedicated unit, Station Management Unit, is responsible for management and maintenance of train stations. Information on the entity/unit within ENR responsible for current asset management database was not defined at the time of submission of the report. A dedicated Project Management Unit (PMU) will be established within ENR to coordinate and implement project activities and to liaise with the Bank. The PMU will be headed by a director, who reports directly to ENR’s Chairman and General Manager. The PMU will include a Social Specialist that will support implementation of the SEP. Under ENR, the EAD has already been set up and it was locally approved by the ENR. It is already practicing its tasks but still needs the final approval from the organization and management affairs. Currently, there are about six environmental specialists in EAD. Although the structure of EAD did not include any position for a staff member responsible for the social aspects related to the project nonetheless, this position has been now filled by ENR and two social specialists were assigned to the PMU in November 2017. The PMU has overall accountability for implementing and monitoring the SEP in accordance with the ESCP. The Social Specialist of the PMU will have responsibility for undertaking the activities such as reaching out to community members in the various locations, for ensuring that the grievance mechanism is operational and that complainants’ concerns are responded to in a timely manner, and reporting to the PMU Director on implementation. The World Bank is available for technical support to the assigned Social Specialist to implement the SEP. Social Engagement Plan (SEP)_final 48 6 GRIEVANCE MECHANISM (GM) The objective of a grievance mechanism is to ensure that all comments and complaints from any project stakeholder are considered and addressed in an appropriate and timely manner. Both ENR and contractors must be committed to avoiding, reducing, limiting and, if necessary, remedying any adverse impacts caused by their activities on local populations and on their social and physical environment. One of the tools for identifying, preventing and managing unanticipated impacts is a Grievance Mechanism (GM). The project will use the project GM (section 6.1) that was established as part of ENRRP and linkages to the institutional-level GM of ENR (section 6.3) will be established as per the ESCP. Moreover, the project has a separate GM that handles project workers complaints and grievances, including civil servants assigned to the project. The GM for project workers is outlined in the project’s Labor Management Procedures (LMP). 6.1 The project GM Under ENRRP, the project developed a mechanism for handling project-level complaints and grievances with the aim of ensuring that project related complaints are addressed in a timely and transparent manner. The project GM is designed to accept grievances from all project stakeholders. 6.1.1 Grievance Channels •Complaint boxes at the entrance of the construction site, with a complaints form (Annex 2 Complaints form that was developed for the project (; • Submit an oral complaint to the site manager or contractor official; • Two phone numbers: available on the project identification board at the entrance to the construction sites. 1) Contractor's official, and it changes from one site to another 2) ENR official (from ENR EAD). Grievance are documented through the grievance log, which is designed for this project to ensure documentation and follow-up (see Annex 3 Grievance Log). The contractor is responsible for receiving, following up and resolving complaints, and ENR is responsible for monitoring. However, during ENRRP implementation, no complaints have been recorded. 6.2 Grievance Cycle As part of the RISE implementation, project-level grievances will follow the following cycle. Complainants have the full right to submit their grievance to any of the project-level as well as institutional level channels. While the institutional GM (described below) has not been used by the project yet, linkages will be established, as per the ESCP. Social Engagement Plan (SEP)_final 49 6.2.1 Grievances’ Tiers Composition Various tiers of grievances will be adopted by the project. The complainant can target his/her complaint to one or more tiers at the same time. Following are the proposed tiers of grievances: • Tier 1: Local level: Contractor and/or site engineer during construction and station Manager during operation • Tier 2: The Social Specialist of the PMU at Headquarters in Cairo; • Tier 3: Through the Ministry of Transport website All complaints are anticipated to be solved on the site level; however, for those who want to escalate their complaint to a higher level, will also be able to do so as indicated above. Moreover, complainants will also be able to resort to the court, if they desire. One of the project’s functions is to provide aggrieved people with an avenue for amicable settlement without necessarily having to pursue a court case. The aggrieved person has to receive the response to his/her complaint within 10 days. If the grievance mechanism, was not properly re-solved, the aggrieved persons are entitles to raise their complaint to higher level. The following paragraphs describe a grievance mechanism that will be established as part of RISE and that is consistent with ESS10. 6.2.2 Response to Grievances A best practice standard is to acknowledge receipt of complaints within 2 calendar days and to respond complaints, within a maximum of 10 working days. This is also applicable for cases that do not need any corrective action. For complaints that will be resolved in a longer period due to their complexity, the following steps will be considered: - The aggrieved person has to be informed of the proposed corrective measure within a maximum of 10 days. - Implementation of the corrective measure and its follow up have to be communicated to the complainant and recorded in the grievance register. Response will be made either verbally or in writing, in accordance with the preferred method of communication specified by the complainant. All comments and complaints will be responded to either verbally or in writing, in accordance with the preferred method of communication specified by the complainant. Comments will be reviewed and taken into account in the project preparation; however, they may not receive an individual response (unless it is required).Complainant, through the use of the complaint tracking number, can follow up on their complaints through a range of methods including postal mail, e-mail, phone, customer service, and/or project location. Social Engagement Plan (SEP)_final 50 6.2.3 Registration of Complaints The project management will keep a grievance log and grievances and communications received by the PMU Social Specialist will be registered and appropriate documentation of the process will be kept. Proper administration and internal records of stakeholder complaints and communications are essential for transparency and quality of ENR responsiveness and reporting to stakeholders on the resolution of grievances. Comments will be reviewed and taken into account in the project preparation. Report on grievance management will be included as part of the quarter project progress reports and annual grievance management reports will also be prepared. 6.2.4 Confidentiality Individuals who submit their comments or grievances have the right to request anonymity. Communication with complainants, in those cases, will depend on the available information complainant has shared. Confidentiality should be declared during the process of disseminating GM information. 6.2.5 Management of GM During construction and operation phases, grievances in relation to construction activities will be managed by the social specialist of the PMU. With regard to complaints submitted through the Institution level channels, direct communication will take place with the social specialist of the PMU. 6.2.6 Monitoring of Grievances All grievances should be monitored by ENR in order to verify the process. Monitoring will be carried out for the following indicators: 1. Number of monthly received grievances (disaggregated by channel, gender, age); 2. Categories of grievance received; 3. Number of grievances resolved; 4. Number of unresolved complaints; 5. Timeframe for resolving complaints; 6. Number and type of dissemination activities implemented; 7. Number of complainants responded in a satisfactory manner; 8. Timeframe for responding to complaints; 9. Level of satisfaction with solutions; 10. Documentation efficiency. Quarterly Grievance Monitoring Report should be developed to keep track of all grievances submitted. The quarterly reports should include an analysis for the above-mentioned indicators. Moreover, main findings and analyses should be documented in annual report that will be disclosed as detailed in section 6.2.7 The report should be developed by the Monitoring and Evaluation staff at ENR headquarters. Social Engagement Plan (SEP)_final 51 6.2.7 Disclosure of grievances Grievance channels should be disclosed as well as an annual report analyzing the received complaints should be prepared. The annual report will include as indicated previously the above-mentioned indicators. Moreover, any disclosed grievances will be kept anonymous and/or only the annual report will be disclosed. 6.3 Current GM Central/ Institution level utilized by ENR In the meantime, ENR has a complaints system for passengers and the public. The management and operation of this institutional level GM are the responsibility of the Complaints and Customer Service Directorate, which is affiliated to the Presidential Affairs Central Directorate. ENR’s institutional GM is accessible to project beneficiaries and stakeholders so it is possible that project related complaints are submitted through the institutional channels. Therefore, linkages between the project GM and the institutional GM of ENR will be established as per the ESCP. 6.3.1 Grievance Channels at the central level Complaints could be submitted through multiple intake points, including submission by hand, telephone, or by email. Below are the main channels for grievance: • Complaint boxes in all railway stations; • An email address linked to the ENR website (support@enr.gov.eg); • A landline disclosed on the ENR website (+2 02 25748279); • A digital complaint form linked to the website of the Ministry of Transport; • Two telephone lines (01274422925 - 0225753555), and • A hotline (15047). Through those channels, ENR receives about 1-5 complaints per day, and about 70-80 complaints per month. For the period of September to November 2020, the GM has registered 203 complaints. Complaints are followed up until closure of the complaint. For each of those channels, employees are working to receive complaints, record them and transfer them to the competent departments.. Further assessment of ENR’s GM will be required. Further assessment of the functionality of the GM is required, as per the ESCP. 6.3.2 Gender-based Violence (GBV) Grievance mechanism ENR, in cooperation with the EBRD and the National Council for Women, launched the (Railway Safety‫ ) السككككة امان‬campaign on December 1, 2020, which is a campaign to develop awareness against harassment and encourage individuals who use railway services to submit their complaints through ENR's hotline (15047). The campaign was announced on the official website of the Ministry of Transport on December 2nd. The campaign operates in eight stations (that are not part of the RISE project) for a period of two weeks. Before launching the campaign, a survey was conducted on a sample of train Social Engagement Plan (SEP)_final 52 passengers to receive feedback on usage of the hotline to submit a GBV related complaint, and another evaluation survey will be conducted at the end of the campaign, to know their feedback on the campaign. Submitted complaints are recorded 1) through customer services who will register the details in a form that was specially prepared for the campaign, and 2) a form designed for complainants to register the details themselves. A limited number of employees work in the ENR customer service (four female employees work from 8 am until 3pm, and then only one employee work from 3pm until 8 am the next morning). In addition, transportation inspectors are present in trains and station entrances to respond to passenger’s complaints. ENR officials also explained that the devices customer service use to receive complaints only enable them to receive one call at a time. This enables them to track all complaints to resolve the complaint or take the necessary measures in a timely manner. Therefore, the role of the customer service staff is limited to: a) Receive contact b) Record the complaint in Form c) Direct the complainant to another party represented by the station or police overseer available in the stations or the train to take the necessary measures and deal with the complaint. For the RISE project, this campaign information will be made available at the project sites. However, further developments are needed to handle GBV complaints, as per ESS 4. Once lessons learned arise from the implementation of the campaign, the project will also take them into consideration as needed and as feasible. 6.4 MONITORING AND REPORTING This SEP shall be revised and updated, as necessary, during project implementation. This will help ensure the validity and adequacy of the information presented herein, and that the identified methods of engagement remain appropriate in relation to the legislative requirements, and the specific activities of ENR. Any major alterations to ENR activities shall be duly reflected in the SEP. The Social Specialist of the PMU will compile quarterly progress reports for the engagement activities held by ENR during the reporting period. The report will include: - Summary of engagement activities with local communities, entities and non- governmental organizations; - Summary of contacts with authorities and nature of such contacts; - Summary of press statements released and other contacts with media (e.g. interviews or TV entries regarding ENR); - Number of grievances received, their nature and progress on their resolution if appropriate corrective measure were agreed to be taken. ENR will also report quarterly on environmental and social performance progress, which will include a description of engagement activities and effectiveness of the grievance mechanism. Social Engagement Plan (SEP)_final 53 Annex 1: Consultations Minutes and Attendance Key comments and concerns raised during the scoping consultations activities Stakeholder Key Outcomes Railway users Railway users, both males and females, explained that the train is a major means of transportation for them. Despite the difficulties they sometimes face in getting on the train, it is the most appropriate means of transportation for them, due to: - The cost of the train ticket is low and suitable for a large number of individuals; School and university students, the elderly, women selling in the markets. - Some indicated that the train is suitable as a means of family transportation, given the average cost of transportation for all family members, - Many girls explained that the train is a safe means of transportation for them, as they can sit on the train without being harassed, as it happens in the microbus or the bus. Train stations also provide spacious and comfortable waiting area for them. Railway users suffer from major problems, foremost of which are: - Frequent delay in train times, which sometimes reaches an hour and a half, in some cases; this force them to take another high-cost means of transportation. - During peak hours the train is very crowded and the rush to ride the train becomes a danger, especially for the elderly and women; which makes them wait for another train to avoid the overcrowding. - Some women explained that crowded situations create an unsafe environment for them, whether they are at risk of being harassed or at risk of being robbed. Although they have never been robbed before. - Some male and female passengers indicated that many of the stations do not have suitable facilities (toilets) for use and in some cases they are closed. - Train users wish to improve the level of service and regularity of the train at the specified times, so that the service becomes excellent. Residents in the Many surrounding residents explained that the train does not represent any surrounding inconvenience to them as it is part of their daily life, and the train stations in some project areas areas represent a crossing point from one area to another. The shops near the train stations are among the best choices, due to their presence in vital areas. Trains for neighbouring communities represent a major means of transportation, even for schoolchildren. None of the residents or shop owners expressed facing any disturbance from the workers at the construction sites. On the contrary, they emphasized the commercial popularity of the restaurants and cafes in the area. Railway Workers None of the station workers expressed facing any problems or reported incidents of harassment. Rather, they emphasized that the stations are quiet and clean areas that suffer only from a lack of facilities due to it is old and worn out, and lack of regular maintenance. Social Engagement Plan (SEP)_final 54 Key questions and comments raised during the public consultation session Participant/ Reflection in Questions/Remarks Response or approach in ESMF affiliation the Study 1. Egyptian National Railways has numerous old Outside the semaphores (signaling towers at crossings) and scope of ESA conductor buildings that date back to more than 100 Dr Amr Osama Abdelaziz clarifies the scope of the years and should be registered/listed as architectural project and that it is mainly concerned with the signaling cultural heritage buildings. The history of visual modernization and crossings works in Component 1, and identity and architectural memory should be added as Component 2 is regarding stations rehabilitation and a contribution to Egyptian National Railways museum, asset management system. this aspect should be included as one of the social In reply to points 1-5: these activities although they are impacts. important, but are currently are not part of the project 2. One of the cultural heritage aspects is the ancient scope. However, these suggestions may be studied and Arabic font used to write station names signs, which is included in the activities scope later on at the detailed Khedewy font that should be preserved and well-kept design stage of component 2, since the activities are not Walid Mansour, or moved to the museum. The stations and trains’ defined yet, Program names are emphasizing on payment levels/tickets In reply to point 6: the fuel type is out of the project Manager Climate (VIP, economy…etc) rather than names relevant to the scope since the project is concerned with signaling works and Energy - country and heritage, and their names should be and crossings or stations, therefore renewing the train Friedrich Ebert changed. cars is not part of the project. Stiftung 3. Also, the visual identity of the stations is not well In reply to point 7: the project activities are not going to managed, and doesn’t have any relation to the culture impact agricultural lands since it is just modernizing and of the city where the station is. It should be upgrading signaling system along existing railway lines considered from the design stage and the cultural not new lines, and all activities are done within ENR right characteristics of the governorate should be of way. connected visually to the physical design. 4. Tickets: there’s a problem in the current ticketing system whether it’s through the internet or the tickets booth in the station. Only a small percentage of the tickets is available online through ENR website while the train car is half empty in reality, while there is a contractor who buys and sells tickets next to the railway station, making room for the black market. So, Social Engagement Plan (SEP)_final 55 Participant/ Reflection in Questions/Remarks Response or approach in ESMF affiliation the Study there’s a crucial need to develop a ticketing system that handles all these problems and facilitates user experience. 5. Suggestion for sound environmental management on the train: adopting a plastic free initiative, since it is possible through different ways by incentives and policies for vendors and food items, and enabled through the Waste law that was recently published by Ministry of Environment. 6. Will the type of fuel used in trains be changed from diesel, to eliminate negative environmental impacts associated with it? 7. Impact on agricultural lands: what will be done if any agricultural land is impacted by the project activities? 1. The number of people consulted during the project - Point 1, Dr Amr Osama: the stakeholders engagement Reflected in preparation is not enough to inform stakeholders of plan (SEP) prepared for the project, will include and SEP the project scope. There needs to be more define many consultations during and after the project engagement of the stakeholders implementation with all concerned stakeholder groups. 2. What are the roles of the environmental affairs This plan will be drafted and disclosed publicly through directorate (EAD) in the Egyptian National Railways different platforms. Emadeldin Adly, Authority, are their roles well defined Are they - Point 2, Dr Amr Osama: Concerning the waste, it is a Director of the complex problem arising from individual’s behavior, and New Waste concerned with waste management along the lines, Arab office for not related to the ENR management itself. However, the Law 202/2020 and what is their plan regarding that aspect, since mentioned in Youth and recently published waste law will have a major impact on the waste problem is increasing and it affects the Chapter 3 Environment the system and improve the management of the waste visuals alongside the moving trains? problem all over Egypt. Legal 3. Is there going to be involvement and consultation - Point 3: these suggestions might be included and Framework with different entities concerned with cultural considered in later stages related to Component 2 heritage, environmental management in terms of - In reply to Point 2, Dr Mahmoud Kamar (ENR): The the stations rehabilitation and their shapes to work Environmental Affairs department (EAD) in the ENR Outside the on the visual identity and environmental footprint? authority is a new department developed since 2011 and scope of ESA Social Engagement Plan (SEP)_final 56 Participant/ Reflection in Questions/Remarks Response or approach in ESMF affiliation the Study 4. What is the used technology in the signaling its establishment began with World Bank projects for a modernization? And have other alternatives been specific purpose, which is to study the impact of financed studies and analyzed regarding other available projects on the environmental and social conditions, technologies, and their efficiency in reducing train through the environmental and social management plan accidents? for each project, including its activities, impacts and mitigation measures. The EAD monitors the extent to which these measures are implemented in the ENR funded projects, and new members/specialists are added to the department when needed and they work in accordance with the requirements and laws. As for environmental management at the level of the ENR authority as a whole, a year and a half ago, work began on an environmental management system for all the activities of the authority and was applied to the workshops as a start, but the number available in environmental management is not sufficient to follow the activities and implementation of the railway Reflected in authority’s plans, but it is barely sufficient to follow-up project and management of currently funded projects. alternatives - Point 4, Dr Mahmoud Kamar: the different technologies for signaling modernization were considered and studied by specialized technical team, however, the main objective was to achieve overall safety and improve operational capacity and travel time. 1- The number of participants in the session is not big 1- The public consultation session was conducted online Details on enough for such a big project probably due to due to the current protective measures stipulated by the stakeholder Magdy Madany, conducting an online presentation, why is the World bank for social distancing during the ongoing activities National session conducted through Zoom not physical COVID-19 Pandemic, but as mentioned above the included Authority for consultation session? stakeholders’ engagement plan (SEP) prepared for the within SEP Tunnels project, will include and define many consultations during and after the project implementation with all Social Engagement Plan (SEP)_final 57 Participant/ Reflection in Questions/Remarks Response or approach in ESMF affiliation the Study 2- The alternatives presented for the project didn’t concerned stakeholder groups. This plan will be drafted include running the trains by electricity, isn’t there a and disclosed publicly through different platforms. future plan for Railway electrification? 2- Dr Amr Osama: the current project is concerned with modernizing signaling and level crossings only to improve Outside the safety which is not related to the power used to run the scope of ESA trains. The fuel used to run the trains (electricity or fossil fuels) is out of scope of the current project. Dr Mahmoud Kamar added that currently there’s no plan to change the fuel used for existing railway lines, they run on diesel, but there are environmental measures implemented (such as purchasing modern, efficient engines) to improve their efficiency and minimize their environmental impacts (air emissions). 1- For technical clarification, the current project is - In reply to point 2, Dr Anan: The compensation process Included concerned with modernization of signaling system is carried out by means of the World Bank regulations, within the along the railway corridor, while the railway which include all groups, whether they have a legal right Resettlement electrification is a different scope that requires or status (contract, ownership,…) or not (without a legal Framework investments, strategic planning, and wireless right or a lease contract, but a customary right) or document networks and this is not included in the current without any customary right, and each case is studied Abdelmeguid project. Upgrading the current signaling system is separately to determine the appropriate compensation Refaat, Professor important provided that it is well maintained and for it. at Railway preserved. - In reply to point 3, Dr Amr Osama: the timeline of Engineering 2- Regarding resettlement, if there were cases of project completion is out of ESA scope since it is out of department, encroachment on the ENR authority’s property or the consultant’s control. Cairo University land, do they have the right for resettlement or However, Eng. Basma Sobhi and Eng. Mahmoud Hanafy compensation? Or in this case resettlement is a clarified some points regarding project timeline as legalization of wrong situation? follows. 3- Why is there a severe delay in the implementation of The current project segments: Cairo/Benha, Included in these projects and there is still more than 50% left to Alexandria/Arab Elraml, and Beni Suef/Assiut lines are ESA, Chapter implement some phases? Is this delay included in expected to be completed by 2021, and Assiut/Nag 2: Project the study? Hammadi line is expected to be completed by 2022. description Social Engagement Plan (SEP)_final 58 Participant/ Reflection in Questions/Remarks Response or approach in ESMF affiliation the Study As for the new segment under RISE (Cairo/Giza/Beni Suef) the project completion documents, bidding process and proposals might be done within 10 months to start commencing the project activities. Dr Anan Mohamed, in reply to all points: Included 1- Ministry of agriculture and Ministry of Environment Indeed, both ministry of agriculture and ministry of within SEP need to be involved in consultations, since they are environment are included within the SEP scope as key document concerned with most of the works since the railway stakeholders for the project, since they are very essential crosses many agricultural lands, and affects several for the project and many lands are intersecting between environmental aspects. ministry of agriculture and ENR properties, therefore 2- The elected councils are important to be consulted collaboration and coordination between both entities is and engaged with as stakeholders (Parliament and important, which makes it a key stakeholder to be Senate councils). considered. 3- Youth and Women are two key stakeholder groups All mentioned stakeholders are included within the SEP Emadeldin Adly to be included within the scope of SEP. developed for the project, and they are identified within 4- If all the organizations and civil society groups are the project. Some consultations with women, hard to reach, it is still important to involve some of surrounding community have already been conducted, them and make sure all identified/concerned and future stakeholder activities are planned for all key parties are present and involved in all stakeholder groups to ensure the project disclosure and clarity. activities. All information on the project will be disclosed publicly 5- Media presence and coverage is important and an and made available online, as well as consultation asset to the project success, as well as project sessions/ engagement activities with different groups information availability through easy and accessible and concerned parties on fixed durations for creating platforms and means. more transparency and ensuring all stakeholders needs and concerns are addressed. 1- Providing solutions to any problems surrounding Considerations 1- These suggestions all have positive addition to the trains and not allowing chaos and street vendors in to gender- Safaa Habib, project, and they might be considered for train stations and on the train, but it is better to based violence National Council interventions planned for component 2. However, implement safe and organized markets for them to and for Women nothing is decided yet since component 2 is still in organize the sale and purchase process in a safe, accessibility the planning phase. sophisticated and better available way for all parties. issues included Social Engagement Plan (SEP)_final 59 Participant/ Reflection in Questions/Remarks Response or approach in ESMF affiliation the Study 2- Also, a separate train car for women might be a good 2- During project consultations with women in different within ESA in alternative for women safety on trains. train stations, most of the passengers observed were ESMF Chapter 3- People with special needs or disabilities: Will any women, and when asked if they would prefer a considerations be made for them in the project and separate car for them, they all mentioned that one the ongoing development in terms of properly car would not be enough for them, and it would equipping roads, platforms, train cars, and providing actually be unfair to women aboard trains, since their wheelchairs and ramps? As it is an issue that is deeply cars would be overcrowded and less convenient. intertwined with the issue of women in general; the 3- The accessibility concerns and safety for people with National Council for Women received many disabilities and women are main objectives of complaints from mothers of children with special component 2, however specific interventions have needs due to the difficulty of them using public not been planned or decided yet. But all the safety transport. Since 23% of Egyptian families are led by a concerns and accessibility issues will be included and woman and this number is increasing, and in addition, detailed under component 2. 75% of children with special needs come from a single 4- The awareness component and suggestions are mother household, so this issue is of a high concern important; however, it is out of the project scope, to the council and to the society in general. but the stakeholder engagement plan will take place 4- There needs to be a solid awareness/capacity building during all project phases, therefore some of these program (through knock on doors campaigns, initiatives might be implemented under the SEP. awareness messages on tickets on different issues) to raise people awareness on railway assets, safety, waste recycling and environment and the importance of maintaining the train assets in a well condition. Also, training and capacity building for ENR workers in stations (such as conductors or cleaning staff) regarding gender-based violence, safety concerns on trains and stations, to raise their awareness and increase their responsibility towards the railway assets and users. Social Engagement Plan (SEP)_final 60 List of Public consultation attendees Name Email Job title Entity/Organization Basma Sobhi bsobhi@integral-egypt.com Senior Environmental Specialist Integral Consult Abdel Meguid Refaat abdel_majeed_refaat@hotmail.com Assistant Professor of Railway Engineering Faculty of Engineering Cairo University Safaa Habib safaahabib0@gmail.com General Director of Public Relations National Council for Women Sara Makram nersara2000@yahoo.com University Student TU Munchen Mustafa Adel madel@integral-egypt.com Environmental Specialist Integral Consult Maysra Shamseldin mshamseldin@worldbank.org Environmental Specialist World Bank Ayman Masoud elmatadorMax@gmail.com Engineer ENR Mostafa Elbanawy m.elbanawy81@gmail.com Signaling Engineer Signaling & Telecom management Mai Ibrahim mibrahim@integral-egypt.com Technical team lead Integral consult Dr. Emadeldin Adly eadly@hotmail.com Chairperson of the Board AOYE Hammam Sayed Abosdera chemist_hammam@yahoo.com Environmental Specialist ENR Enas Mostafa enasgouda5@gmail.com Environmental Specialist Integral Consult Mina Habachi mina.daniel@thalesgroup.com HSE Manager Thales Mahmoud Kamar M_kamar90@yahoo.com GM of environment ENR cathie wissa cwissa@worldbank.org Social Specialist World Bank Anan Ali ananmohamed2012@gmail.com Social Development Expert Ain Shams University Mona Raafat monaraafat990@gmail.com Chemist in the Environmental Affairs ENR Department Ahmed Elsonbaty asonbaty@aun.edu.eg Professor and Head of the Civil Engineering Faculty of Engineering Assiut University Department Waleed Mansour waleed.mansour@fes-egypt.org Program Manager - Climate and Energy Friedrich Ebert Stiftung Mohamed Zaghloul Zag_micro2002@yahoo.com Environmental Specialist ENR Samir Taha samir.taha@thalesgroup.com HSE Coordinator Thales Mohamed Omar mohamed.ismail.omar76@gmail.com Public Relations Sp E.N.R Presidency management Salma Ibrahim Safattah@worldbank.org Transport Specialist World Bank Mostafa Elassiouty Melassiouty91@gmail.com Environmental and HSE Engineer Private Mahmoud Yosri Mahmoud.yosri@thalesgroup.com HSE Coordinator Thales Social Engagement Plan (SEP)_final 61 Enas Hamdy enashamdy87@gmail.com Gender Specialist HarassMap Mohamed Hussein mo_hussien@hotmail.com project manager Arab Office for Youth and Environment Reham Magdy Azmi rehammagdy300@gmail.com Environmental Specialist ENR Mahmoud Hanafy Eng.mahmoudhanafy@yahoo.com Engineer ENR Medhat Abdelhafez mabdelhafez@systra.com HSE Systra Mokhtar Hatem Mokhtar.Hatem@alstomgroup.com HSE Alstom Safaa Mahmoud safy_sa1987@yahoo.com Chemist ENR Ayman Masoud ayman.masoud.enr@gmail.com Risk Manager ENR Nermin Eltouny neltouny@integral-egypt.com Lead environmental Integral Consult magdy madany magdymadany@hotmail.com Engineer national authority for tunnels Essam Wahba emwahba@yahoo.com Vice Dean for Community Service and Faculty of Engineering Alexandria Environmental Development University Sama Singer sama.singer@masuliatna.org Training Coordinator Ibtikar Khana Derran Williams williamd@ebrd.com Safety EBRD Amr Osama amrosama@integral-egypt.com President Integral Consult Aby Hatem sets@intl.net Engineer Cairo University Social Engagement Plan (SEP)_final 62 Annex 2: Grievance Form Social Engagement Plan (SEP)_final 46 Annex 3: Grievance Log Social Engagement Plan (SEP)_final 47