World Bank Group Country Opinion Survey 2018: India FY 2018 India Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 April 2018 World Bank Group Country Opinion Survey 2018: India Acknowledgements The India Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG), led by Sharon Felzer (Senior Communications Officer, Head of PORG). Svetlana Markova, Jing Guo, and Jessica Cameron oversaw design, reporting, and analysis. Antonina Redko, Calita Woods, Dania Mendoza, and Noreen Wambui provided data support. PORG acknowledges the significant contribution from the India country team and the independent fielding agency Nielsen India. In particular, PORG is grateful for the support from Patsy D'Cruz (Communications Assistant) who coordinated the survey related activities from New Delhi, India. 1 World Bank Group Country Opinion Survey 2018: India Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing India .........................................................8 V. Overall Attitudes toward the World Bank Group .......................11 VI. Sectoral Effectiveness................................................................17 VII. How the World Bank Group Operates .......................................21 VIII. World Bank Group’s Knowledge and Instruments .....................26 IX. The Future Role of the World Bank Group in India ....................31 X. Communication and Outreach ..................................................35 XI. Appendices ................................................................................40 INDIA 2 World Bank Group Country Opinion Survey 2018: India I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in India perceive the WBG. The survey explored: ▪ General Issues Facing India ▪ Overall Attitudes toward the World Bank Group ▪ World Bank Group’s Effectiveness and Results ▪ The World Bank Group’s Knowledge Work and Activities ▪ Working with the World Bank Group ▪ The Future Role of the World Bank Group in India ▪ Communication and Information Sharing ▪ Background Information II. Methodology From January to March 2018, 998 stakeholders of the WBG in India were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the Office of the President, Prime Minister; office of a Minister; office of a Parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/ contractors working on WBG-supported projects/programs; local governments; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/ private banks; NGOs and community-based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 315 stakeholders participated in the survey (32% response rate). Respondents completed the questionnaires with a representative from the local fielding agency or received the questionnaires via the online survey platform Qualtrics. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’15 (response rate was 45%, N=263). Data were weighted to reach the same stakeholder composition in both years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’15 COS report and the non- weighted data presented in appendices A, B, C, D, and F. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix E (page 88). 3 World Bank Group Country Opinion Survey 2018: India III. Demographics of the Sample Current Position ▪ For further analyses, employees of ministries/ministerial departments/implementation agencies, respondents from PMUs, and consultants working on WBG projects were combined; respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from NGOs/community-based organizations, private foundations, trade unions, and youth groups were combined in the “CSO” category; and the small number of respondents from the Office of the President/ Prime Minister, the office of a minister, local government, independent government institutions, and the judiciary branch were included in the “Other” category. There were no respondents from the office of a parliamentarian and faith-based groups. 4 World Bank Group Country Opinion Survey 2018: India III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2018: India III. Demographics of the Sample (continued) Geographic Locations ▪ Geographic location comparisons can be found in Appendix C (page 79). Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2018: India III. Demographics of the Sample (continued) Familiarity with the World Bank Group ▪ Year comparison: Respondents in this year’s Country Survey had significantly lower levels of familiarity with the WBG than respondents in the FY’15 Country Survey (weighted mean in FY’18 = 6.2; weighted mean in FY’15 = 6.7)1. ▪ Respondents’ levels of familiarity with the WBG were significantly, strongly correlated with their ratings of the WBG’s overall effectiveness in India, and significantly, moderately correlated with their ratings of the extent to which the WBG plays a relevant role in development in India, and the extent to which the WBG contributes to the country’s development results. 1 Please refer to Appendix E (page 88) for more details on weighting. The means in the chart were calculated based on un-weighted data. 7 World Bank Group Country Opinion Survey 2018: India IV. General Issues Facing India (continued) Development Priority ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the most important development priorities in India were “education” (31%), “job creation/employment” (29%), “agricultural development” (29%), and “rural development” (28%). 8 World Bank Group Country Opinion Survey 2018: India IV. General Issues Facing India (continued) What Would Contribute Most to Reducing Poverty ▪ Year comparison: In the previous FY’15 Country Survey, respondents indicated that the greatest contributors to poverty reduction in India were “rural development” (44%), “education” (44%), and “job creation/employment” (40%). 9 World Bank Group Country Opinion Survey 2018: India IV. General Issues Facing India (continued) Factors Contributing to “Shared Prosperity” ▪ Year comparison: In the previous FY’15 Country Survey, respondents indicated that shared prosperity in India can be best achieved through “better opportunity for the poor who live in rural areas” (29%). 10 World Bank Group Country Opinion Survey 2018: India V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts 11 World Bank Group Country Opinion Survey 2018: India V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness2 (Indicator Question) Achieving Development Results (Indicator Question) 2 Means presented in the charts on this page were calculated based on weighted data. 12 World Bank Group Country Opinion Survey 2018: India V. Overall Attitudes toward the World Bank Group (continued) WBG Staff Preparedness3 The World Bank and the IFC Working Together ▪ Only those stakeholders who responded “Yes” to the question “Do your projects involve both the World Bank and the IFC?” provided their views on the working relationship between the World Bank and the IFC. 3 Means presented in the chart were calculated based on weighted data. 13 World Bank Group Country Opinion Survey 2018: India V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups ▪ Collaboration: Respondents who collaborate with the WBG had significantly higher mean ratings for the aggregated responses to the twenty-six COS indicator questions (mean rating = 7.1) compared to respondents who do not collaborate with the WBG (mean rating = 6.1). Responses for individual indicator questions by exposure to the WBG can be found in Appendix F (page 95). 14 World Bank Group Country Opinion Survey 2018: India V. Overall Attitudes toward the World Bank Group (continued) Greatest Value ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the WBG’s greatest value to India was its “financial resources” (55%). 15 World Bank Group Country Opinion Survey 2018: India V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the WBG’s greatest weakness in its work in India was “not collaborating enough with stakeholders outside the government” (32%). 16 World Bank Group Country Opinion Survey 2018: India VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison4 4 Means presented in this chart were calculated based on weighted data. See Appendix E for details. 17 World Bank Group Country Opinion Survey 2018: India VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration5 5 Note in the Appendix on the sectoral effectiveness (Appendix A, page 49) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 18 World Bank Group Country Opinion Survey 2018: India VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in India, bivariate correlational analyses were conducted using respondents’ ratings of the twenty-three specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results. ▪ Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in India. The areas determined to be key drivers from these analyses were: ➢ The WBG’s effectiveness at social protection; and ➢ The WBG’s effectiveness at equality of opportunity. ▪ Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in India, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The area determined to be key driver from these analyses was: ➢ The WBG’s effectiveness at equality of opportunity; ➢ The WBG’s effectiveness at social protection; ➢ The WBG’s effectiveness at anti-corruption; and ➢ The WBG’s effectiveness at agriculture and rural development. 19 World Bank Group Country Opinion Survey 2018: India VI. Sectoral Effectiveness (continued) Helping the Poorest 20 World Bank Group Country Opinion Survey 2018: India VII. How the World Bank Group Operates The World Bank Group’s Work in India: Year Comparison6 The World Bank Group’s Work in India: Collaboration 6 Means in the chart were calculated based on weighted data. 21 World Bank Group Country Opinion Survey 2018: India VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison7 7 Means in the chart were calculated based on weighted data. 22 World Bank Group Country Opinion Survey 2018: India VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration 23 World Bank Group Country Opinion Survey 2018: India VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison8 8 Means in the chart were calculated based on weighted data. 24 World Bank Group Country Opinion Survey 2018: India VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration 25 World Bank Group Country Opinion Survey 2018: India VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities9 9 Percentages presented in the chart were calculated based on weighted data. 26 World Bank Group Country Opinion Survey 2018: India VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting India’s Knowledge Needs10 (Indicator Question) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 10 Means in the charts on this page were calculated based on weighted data. 27 World Bank Group Country Opinion Survey 2018: India VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities11 11 Means in the charts on this page were calculated based on weighted data. 28 World Bank Group Country Opinion Survey 2018: India VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting India’s Needs for Financial Instruments12 (Indicator Question) Effectiveness of WBG’s Instruments 12 Means in the chart were calculated based on weighted data. 29 World Bank Group Country Opinion Survey 2018: India VIII. World Bank Group’s Knowledge and Instruments (continued) WBG’s Reimbursable Advisory Services 30 World Bank Group Country Opinion Survey 2018: India IX. The Future Role of the World Bank Group in India Making the World Bank Group of Greater Value ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the WBG should “reach out more to groups outside of the government” (35%) to make itself of greater value in India. 31 World Bank Group Country Opinion Survey 2018: India IX. The Future Role of the WBG in India (continued) The World Bank Group Should Collaborate More with … ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the WBG should work more with “local government” (49%) and “NGOs/CBOs” (45%) to ensure better development results in India. 32 World Bank Group Country Opinion Survey 2018: India IX. The Future Role of the WBG in India (continued) Where the World Bank Group Should Focus its Resources ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the WBG should focus its resources on “rural development” (47%), “education” (33%), and “agricultural development” (31%). 33 World Bank Group Country Opinion Survey 2018: India IX. The Future Role of the WBG in India (continued) Future Combination of the WBG Services13 ▪ Year comparison: This year’s respondents were significantly more likely to believe that the WBG should offer more of “knowledge products” in India, and significantly less likely to identify “financial services” compared to respondents in the FY’15 Country Survey. 13 Percentages presented in this chart were calculated based on weighted data. 34 World Bank Group Country Opinion Survey 2018: India X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 57) for all responses by stakeholder groups. General Information Sources ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that they got most of their information about economic and social development issues in India from “local newspapers” (61%) and “Internet” (51%). 35 World Bank Group Country Opinion Survey 2018: India X. Communication and Outreach (continued) Preferred Information Sources ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that they would prefer to receive information from the WBG through its “seminars/ workshops/conferences” (47%) and “WBG’s website” (45%). 36 World Bank Group Country Opinion Survey 2018: India X. Communication and Outreach (continued) Access to Information14 Access to the Internet ▪ 96 percent of respondents in this year’s Country Survey indicated that they had reliable access to the Internet. 14 Percentages presented in the charts on this page were calculated based on weighted data. 37 World Bank Group Country Opinion Survey 2018: India X. Communication and Outreach (continued) The WBG Website Usage15 Use of the WBG’s Social Media Channels 15 Percentages presented in the charts on this page were calculated based on weighted data. 38 World Bank Group Country Opinion Survey 2018: India X. Communication and Outreach (continued) WBG’s Flagship Reports 39 World Bank Group Country Opinion Survey 2018: India XI. Appendices A. Responses to All Questions across All Respondents...................... 42 B. Responses to All Questions by Stakeholder Groups ...................... 57 C. Responses to Indicator Questions by Geographic Location........... 79 D. Responses to Select Questions by Levels of Collaboration with the World Bank Group .......................................................... 81 E. Responses to Select Questions by Year......................................... 88 F. Indicator Questions as a Function of Exposure to the WBG .......... 95 G. WBG Country Opinion Survey FY 2018 – India .............................. 96 40 World Bank Group Country Opinion Survey 2018: India Appendix A: Responses to All Questions across All Respondents (N=315) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing India Percentage of Respondents 1. In general would you say that India is headed in ...? (N=302) The right direction 65.6% The wrong direction 9.6% Not sure 24.8% 2. Listed below are a number of development priorities in India. Please identify which of the following you consider the most important development priorities Percentage of Respondents in India? (Choose no more than THREE) (Responses Combined; N=305) Education and skills development 37.7% Job creation/employment 30.8% Agriculture and rural development 24.9% Poverty reduction 23.6% Health and sanitation 20.3% Economic growth 15.7% Natural resource management (e.g., environment, water, forests) 14.4% Public sector governance/reform (i.e., government effectiveness, public financial 13.8% management, public expenditure, fiscal system reform) Infrastructure – Transport (e.g., roads, bridges, transportation) 13.4% Equality of opportunity (i.e., social inclusion) 13.4% Food security 12.1% Anti corruption 12.1% Gender equity 10.8% Social protection (e.g., pensions, targeted social assistance) 8.9% Climate change (e.g., mitigation, adaptation) 7.5% Urban development 6.9% Private sector development (i.e., development of enterprises, ease of doing 4.9% business) Pollution 4.6% Regional integration 3.9% Infrastructure – Energy 3.9% Disaster risk management 3.6% Trade and exports 3.0% Financial markets 0.7% 41 World Bank Group Country Opinion Survey 2018: India A. General Issues Facing India (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in India? (Choose no more than THREE) (Responses Combined; N=305) Agriculture and rural development 49.2% Education and skills development 47.9% Job creation/employment 38.7% Economic growth 19.3% Equality of opportunity (i.e., social inclusion) 18.7% Health and sanitation 16.4% Natural resource management (e.g., environment, water, forests) 13.4% Social protection (e.g., pensions, targeted social assistance) 12.8% Food security 10.8% Anti corruption 10.5% Gender equity 10.2% Infrastructure – Transport (e.g., roads, bridges, transportation) 8.9% Public sector governance/reform (i.e., government effectiveness, public financial 7.5% management, public expenditure, fiscal system reform) Private sector development (i.e., development of enterprises, ease of doing 6.2% business) Climate change (e.g., mitigation, adaptation) 3.6% Regional integration 3.6% Infrastructure – Energy 3.0% Pollution 3.0% Trade and exports 2.6% Urban development 2.3% Disaster risk management 1.6% Financial markets 1.3% 4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in India? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=307) Better opportunity for the poor who live in rural areas 30.9% Education and training that better ensure job opportunity 28.0% Better entrepreneurial opportunities 18.6% Better employment opportunities for young people 17.9% Greater access to health and nutrition for citizens 15.3% Consistent economic growth 15.3% Better employment opportunities for women 13.7% More reliable social safety net 13.4% Greater access to micro-finance for the poor 13.4% Greater voice and participation for citizens to help ensure greater accountability 13.0% Better opportunity for the poor who live in urban areas 7.8% A growing middle class having access to better quality public services 7.2% Other 3.6% 42 World Bank Group Country Opinion Survey 2018: India B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in 306 n/a 6.14 2.16 India? (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s 281 23 6.57 1.95 effectiveness in India. (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help India solve its most 253 50 6.69 1.95 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 4. When thinking about how the World Bank Group can have the most impact on development results in India, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge Percentage of Respondents services) in India? (Choose no more than THREE) (Responses Combined; N=304) Education and skills development 32.6% Agriculture and rural development 32.6% Poverty reduction 23.7% Health and sanitation 19.1% Job creation/employment 18.8% Natural resource management (e.g., environment, water, forests) 16.4% Infrastructure – Transport (e.g., roads, bridges, transportation) 16.1% Economic growth 15.5% Public sector governance/reform (i.e., government effectiveness, public financial 14.8% management, public expenditure, fiscal system reform) Equality of opportunity (i.e., social inclusion) 14.5% Social protection (e.g., pensions, targeted social assistance) 10.2% Infrastructure – Energy 9.9% Urban development 9.9% Food security 8.9% Gender equity 7.6% Climate change (e.g., mitigation, adaptation) 6.3% Private sector development (i.e., development of enterprises, ease of doing 6.3% business) Pollution 5.3% Disaster risk management 4.6% Anti corruption 4.6% Trade and exports 3.6% Financial markets 2.3% Regional integration 2.0% 43 World Bank Group Country Opinion Survey 2018: India B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=281) activity do you believe is of greatest VALUE and which activity is Greatest 2nd Greatest of second greatest value in India? Value Value Combined Technical assistance for strengthening systems and institutions of 21.7% 13.9% 35.6% service delivery Financial resources 18.9% 13.5% 32.4% Policy advice, studies, analyses 13.9% 12.8% 26.7% Implementation support and project monitoring 10.0% 16.0% 26.0% Capacity development related to World Bank Group supported 12.5% 9.6% 22.1% projects Promoting knowledge sharing 6.8% 12.8% 19.6% Bringing together different groups of stakeholders 5.7% 7.8% 13.5% Data and statistics 3.9% 6.4% 10.3% Mobilizing third party financial resources 3.6% 5.0% 8.5% Donor coordination 2.5% 1.4% 3.9% Other 0.7% 0.7% 1.4% 6. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in India? (Choose no more than TWO) (Responses Combined; N=301) Not collaborating enough with civil society (including NGOs, CBOs, beneficiary 23.3% representatives) World Bank Group’s processes too complex and slow (e.g., too bureaucratic in its 20.6% operational policies and procedures) Not willing to honestly criticize policies and reform efforts in the country 16.6% Too influenced by developed countries 15.0% Not enough public disclosure of its work 14.3% Don’t know 10.3% Not collaborating enough with private sector 9.3% Its advice and strategies do not lend themselves to practical problem solving 9.0% Not adequately sensitive to political/social realities in India 7.6% Not exploring alternative policy options 6.6% Staff too inaccessible 6.3% Not aligned with country priorities 6.3% Not sufficiently focused on results 6.3% Not client focused 4.0% Not in it for the long term 3.7% Arrogant in its approach 3.0% Not aligned with other donors’ work 2.7% Other 2.7% The credibility of its knowledge/data 1.3% 7. To what extent do you believe that the World Bank Group’s work and support Percentage of Respondents help the poorest in India? (Select only ONE response) (N=300) To a fully sufficient degree 9.0% To a somewhat sufficient degree 37.3% To a somewhat insufficient degree 28.0% To a very insufficient degree 13.3% Don’t know 12.3% 44 World Bank Group Country Opinion Survey 2018: India B. Overall Attitudes toward the World Bank Group (continued) 8. How EFFECTIVE do you believe the following World Bank Group’s instruments Effectiveness are in supporting the India Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) N N/A Mean SD Investment Project Financing (IPF) 175 109 6.59 2.05 Development Policy Financing (DPF) 168 108 6.43 1.90 Program-for-Results Financing (PforR) 142 125 6.34 1.92 Trust funds and grants 150 119 6.24 2.14 MIGA Guarantees 109 152 6.22 2.12 IFC Investment Services 128 139 6.48 2.19 IFC Advisory Services 133 138 6.35 2.30 9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in Percentage of Respondents your country? (Choose no more than TWO) (Responses Combined; N=300) NGOs/Community Based Organizations 43.0% Local government 34.3% Beneficiaries 27.0% Academia/think tanks/research institutes 26.3% Private sector 17.0% Youth/university groups 16.7% Media 14.3% Foundations 8.0% Donor community 4.7% Don’t know 2.0% Parliament 1.7% Other 1.3% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in India? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. Overall the World Bank Group currently plays a relevant role in development 274 22 6.58 1.95 in India* 11. The World Bank Group’s work is aligned with what I consider the 272 24 6.47 1.98 development priorities for India* 45 World Bank Group Country Opinion Survey 2018: India B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Mean Rating India, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 12. Responsiveness to needs* 252 36 6.15 1.97 13. Flexibility (in terms of the institution’s products and services)* 238 48 5.67 2.01 14. Flexibility (in terms of changing country circumstances)* 237 49 5.89 1.97 15. Being inclusive* 244 41 6.23 2.13 16. Openness (sharing data and other information)* 255 29 6.53 2.10 17. Collaboration with the Government* 256 27 7.36 1.77 18. The speed in which it gets things accomplished on the ground* 240 45 5.86 2.00 19. Helping to bring discipline/effective supervision to implementation of 222 62 6.50 2.05 investment projects* 20. Collaboration with civil society* 238 44 5.42 2.29 21. Staff accessibility* 231 53 5.79 2.30 22. Collaboration with other donors and development partners* 205 78 6.04 2.09 23. Collaboration with the private sector* 190 88 5.88 2.18 24. Straightforwardness and honesty* 238 41 7.09 2.15 25. Treating clients and stakeholders in India with respect* 240 43 7.05 1.99 26. Being a long-term partner* 236 49 7.42 1.93 27. When World Bank Group assisted reform efforts fail or are slow to take place, Percentage of Respondents which of the following would you attribute this to? (Choose no more than TWO) (Responses Combined; N=296) There is not an adequate level of citizen/civil society participation 34.8% The World Bank Group is not sensitive enough to political/social realities on the 22.6% ground Reforms are not well thought out in light of country challenges 22.6% Lack of/inadequate levels of capacity in Government 21.6% Poor coordination within the Government 20.6% Political pressures and obstacles 19.9% Corruption 13.5% There is an inadequate level of private sector participation and support 11.8% The World Bank Group does not provide the government with consistent support 8.4% throughout the reform effort Poor donor coordination 6.4% Poor coordination within the World Bank Group 5.1% Other 4.1% 46 World Bank Group Country Opinion Survey 2018: India C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved Importance in the following areas of development in India? (1-Not important at all, 10-Very important) N DK Mean SD 1. Regional integration 237 35 5.72 2.74 2. Food security 267 19 7.24 2.36 3. Urban development 263 12 7.36 2.06 4. Social protection (e.g., pensions, targeted social assistance) 255 22 6.73 2.61 5. Gender equity 272 14 7.37 2.24 6. Education and skills development 279 6 8.19 1.92 7. Public sector governance/reform (i.e., government effectiveness, public 269 11 7.29 2.25 financial management, public expenditure, fiscal system reform) 8. Infrastructure – Energy 269 13 7.62 1.96 9. Infrastructure – Transport (e.g., roads, bridges, transportation) 265 9 7.76 2.02 10. Pollution 265 16 7.69 2.11 11. Job creation/employment 264 16 7.94 2.17 12. Health and sanitation 269 12 8.27 1.87 13. Climate change (e.g., mitigation, adaptation) 266 15 7.88 2.08 14. Poverty reduction 268 15 8.16 2.05 15. Anti corruption 249 28 7.04 2.56 16. Private sector development (i.e., development of enterprises, ease of doing 249 30 6.79 2.40 business) 17. Agriculture and rural development 265 18 8.22 1.89 18. Trade and exports 247 31 6.93 2.30 19. Natural resource management (e.g., environment, water, forests) 259 16 7.78 2.15 20. Economic growth 262 17 7.87 2.08 21. Disaster risk management 266 15 7.60 1.96 22. Equality of opportunity (i.e., social inclusion) 262 19 7.80 2.06 23. Financial markets 248 33 6.86 2.43 47 World Bank Group Country Opinion Survey 2018: India C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it Effectiveness does in the following areas of development in India? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Regional integration 146 138 5.40 2.34 2. Food security 186 91 6.16 2.16 3. Urban development 201 76 6.52 1.92 4. Social protection (e.g., pensions, targeted social assistance) 183 98 5.79 2.27 5. Gender equity 204 77 6.12 2.10 6. Education and skills development 212 67 6.45 2.03 7. Public sector governance/reform (i.e., government effectiveness, public 196 86 6.33 2.07 financial management, public expenditure, fiscal system reform) 8. Infrastructure – Energy 194 86 6.83 1.86 9. Infrastructure – Transport (e.g., roads, bridges, transportation) 213 68 7.05 1.90 10. Pollution 180 101 6.08 2.19 11. Job creation/employment 190 84 5.94 2.17 12. Health and sanitation 215 65 6.57 2.09 13. Climate change (e.g., mitigation, adaptation) 195 83 6.14 2.03 14. Poverty reduction 213 66 6.33 2.32 15. Anti corruption 178 103 5.49 2.45 16. Private sector development (i.e., development of enterprises, ease of doing 176 104 6.30 2.06 business) 17. Agriculture and rural development 221 63 6.35 2.19 18. Trade and exports 171 105 6.47 2.09 19. Natural resource management (e.g., environment, water, forests) 202 75 6.16 2.20 20. Economic growth 202 78 6.74 1.98 21. Disaster risk management 183 96 6.27 2.36 22. Equality of opportunity (i.e., social inclusion) 189 93 5.93 2.37 23. Financial markets 167 113 6.59 2.02 Achieving Development Results* N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development 265 25 6.45 1.82 results in India? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in India? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program-for-Results, etc.) meet the 252 42 6.19 1.97 needs of India * 5. The World Bank Group meets India’s needs for knowledge services (e.g., 259 31 6.44 1.98 research, analysis, data, technical assistance)* Reimbursable Advisory Services (RAS) N DK Mean SD 6. To what extent do you believe that India received value for money from the World Bank Group’s Reimbursable Advisory Services (RAS)? (1-To no degree at all, 147 143 6.76 1.95 10-To a very significant degree) 48 World Bank Group Country Opinion Survey 2018: India D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=296) Weekly 5.7% Monthly 22.3% A few times a year 46.3% Rarely 17.9% Never 7.8% In India, to what extent do you believe that the World Bank Group’s knowledge Degree work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 234 55 6.62 2.05 3. Include appropriate level of stakeholder involvement during preparation 238 48 6.24 2.02 4. Lead to practical solutions 244 40 6.20 1.98 5. Are accessible (well written and easy to understand) 255 32 6.89 2.09 6. Are source of relevant information on global good practices 239 41 7.29 1.75 7. Are relevant to country challenges 259 24 6.54 1.92 8. Are adequately disseminated 237 43 6.08 2.08 9. Are translated enough into local language 199 83 5.07 2.58 10. Are adaptable to India’s specific development challenges and country 243 40 6.13 2.07 circumstances* Overall Evaluations N DK Mean SD 11. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country?* 265 26 6.51 1.94 (1-Not significant at all, 10-Very significant) 12. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?* 264 23 7.29 1.69 (1-Very low technical quality, 10-Very high technical quality) 49 World Bank Group Country Opinion Survey 2018: India E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 195 95 6.95 2.00 2. The World Bank Group effectively monitors and evaluates the projects and 245 45 7.00 1.89 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 219 69 6.87 1.91 4. The World Bank Group’s “Safeguard Policy” requirements are reasonable 194 89 7.09 1.79 5. The World Bank Group’s conditions on its lending are reasonable 188 93 6.54 1.90 6. The World Bank Group takes decisions quickly in India* 198 89 6.33 1.98 7. Working with the World Bank Group increases India’s institutional capacity 244 44 6.93 1.98 8. Where country systems (e.g., procurement, financial management, etc.) are 197 88 6.67 1.91 adequate, the World Bank Group makes appropriate use of them* 9. The World Bank Group provides effective implementation support (i.e., 239 51 6.95 1.93 supervision of projects) 10. Help to bring discipline/effective supervision to implementation of investment 215 67 7.00 1.99 projects F. The Future Role of the World Bank Group in India 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in India? (Choose no more than TWO) (Responses Combined; N=292) Work more with civil society and beneficiary representatives 39.0% Increase the level of capacity development in the country 28.1% Collaborate more effectively with Government clients (e.g., national, state, local) 18.5% Offer more innovative knowledge services 14.7% Improve the quality of its experts as related to India’s specific challenges 14.0% Reduce the complexity of obtaining World Bank Group financing 11.6% Help to bring discipline/effective supervision to implementation of investment 11.6% projects Work faster 11.3% Work more with private sector 10.3% Provide more adequate data/knowledge/statistics/figures on India’s economy 9.6% Offer more innovative financial products 6.8% Ensure greater selectivity in its work 6.5% Improve the competitiveness of its financing compared to markets (e.g., cost, 4.8% timeliness, other terms) Increase availability of Reimbursable Advisory Services (RAS) 4.1% Other 2.7% 50 World Bank Group Country Opinion Survey 2018: India F. The Future Role of the World Bank Group in India (continued) 2. When considering the combination of services that the World Bank Group offers in India, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Percentage of Respondents India? (Select only ONE response) (N=287) Financial services 20.2% Knowledge products 34.1% Convening services 7.3% None of the above 1.7% The combination is appropriate for India 28.6% Don’t know 8.0% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in India? (Choose no more than TWO) (Responses Combined; N=293) Newspapers 70.6% Internet 59.0% Television 23.9% Magazines 14.0% Other 7.5% Twitter 6.1% Other social media (e.g., blogs, YouTube, Flickr) 4.8% Facebook 4.1% Radio 0.3% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=291) World Bank Group’s seminars/workshops/conferences 41.2% World Bank Group’s publications and other written materials 35.4% World Bank Group’s website 33.3% World Bank Group’s e-Newsletters 29.2% Direct contact with World Bank Group 21.3% Mobile phones 9.3% World Bank Group’s other social media channels (e.g., blogs, YouTube, Flickr) 8.6% World Bank Group’s Twitter 6.2% World Bank Group’s Facebook 5.8% Other 0.7% 3. Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession Percentage of Respondents that is not on a list of exceptions? (N=280) Yes 40.7% No 59.3% Percentage of Respondents 4. Do you have reliable access to the Internet? (N=290) Yes 96.2% No 3.8% 51 World Bank Group Country Opinion Survey 2018: India G. Communication and Information Sharing (continued) Percentage of Respondents 5. Do you use/have you used the World Bank Group website? (N=288) Yes 75.0% No 25.0% 6. Do you currently consult the World Bank Group social media sites (e.g., blogs, Percentage of Respondents Facebook, Twitter, YouTube, and Flickr)? (N=285) Yes 32.3% No 67.7% 7. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=276) High speed/WiFi 98.2% Dial-up 1.8% 8. How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for Percentage of Respondents information/knowledge that you can use in your work? (N=290) Weekly 10.3% Monthly 23.4% A few times a year 43.1% Rarely 17.6% Never 5.5% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 9. I find the World Bank Group’s websites easy to navigate. 222 37 7.29 1.87 10. I find the information on the World Bank Group’s websites useful. 222 34 7.53 1.85 11. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, 158 121 7.04 2.05 YouTube, Flickr) are valuable sources of information about the institution 12. Which of the following reports have you read either partially or fully? Percentage of Respondents (Select ALL that apply) (Responses Combined; N=288) World Development Report 2018 – Learning to Realize Education’s Promise 46.2% Doing Business Report 36.1% South Asia Economic Focus – Globalization Backlash 23.6% South Asia’s Turn: Policies to Boost Competitiveness and Create the Next Export 16.3% Powerhouse Stitches to Riches? Apparel Employment, Trade and Economic Development 14.9% None of the above 29.9% Other 4.2% 52 World Bank Group Country Opinion Survey 2018: India G. Communication and Information Sharing (continued) 13. If you selected a report(s) from the above list, where did you read or hear Percentage of Respondents about them? (Choose no more than TWO) (Responses Combined; N=228) Internet 43.9% World Bank Group’s website 32.9% Local newspapers 23.2% International sources (incl. newspapers, radio, TV, periodicals) 16.2% Discussion with colleagues 15.8% World Bank Group’s social media channels (e.g., Facebook, Twitter) 9.6% World Bank Group’s e-Newsletters 8.8% Other 6.6% Local broadcast (radio/TV) 3.9% Other social media 3.5% H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Select only ONE response) (N=310) NGO/Community Based Organization 31.6% Media 18.7% Academia/Research Institute/Think Tank 14.5% Employee of a Ministry, Ministerial Department or Implementation Agency 8.7% PMU/Consultant/Contractor working on World Bank Group supported 5.5% project/program Private Sector Organization 5.5% Bilateral/Multilateral Agency 3.5% Private Foundation 2.9% Other 2.9% Financial Sector/Private Bank 1.9% Independent Government Institution 1.9% Local Government Office or Staff 0.6% Office of the President, Prime Minister 0.3% Office of Minister 0.3% Trade Union 0.3% Youth Group 0.3% Judiciary Branch 0.3% Office of Parliamentarian 0.0% Faith-Based Group 0.0% 53 World Bank Group Country Opinion Survey 2018: India H. Background Information (continued) 2. Please identify the primary specialization of your work. Percentage of Respondents (Select only ONE response) (N=307) Urban, rural, and social development 13.4% Generalist (specialized in multiple sectors) 13.4% Other 12.7% Environment and natural resources 8.8% Education 7.5% Agriculture 7.5% Health, nutrition, and population 5.5% Governance 5.2% Social protection and labor 3.6% Finance and markets 3.6% Macroeconomics and fiscal management 2.6% Gender 2.6% Poverty 2.6% Water 2.3% Public-private partnerships 2.3% Trade and competitiveness 1.6% Transport and ICT 1.6% Energy and extractives 1.3% Fragility, conflict and violence 0.7% Jobs 0.7% Climate Change 0.7% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents (IBRD/IDA, IFC, or MIGA) in your country? (N=307) Yes 33.2% No 66.8% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in India? (Select only ONE response) (N=227) The World Bank (IBRD/IDA) 73.1% The International Finance Corporation (IFC) 7.5% The Multilateral Investment Guarantee Agency (MIGA) 4.4% Other 15.0% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=284) Yes 17.6% No 82.4% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents India? (Select only ONE response) (N=53) The two institutions work well together 62.3% The way the two institutions work together needs improvement 30.2% The two institutions do not work well together 0.0% Don’t know 7.5% 54 World Bank Group Country Opinion Survey 2018: India H. Background Information (continued) 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in India? (Choose no more than TWO) (Responses Combined; N=289) Observer (i.e., follow in media, discuss in informal conversations, etc.) 35.6% Collaborate as part of my professional duties 31.8% Use World Bank Group reports/data 30.8% Engage in World Bank Group related/sponsored events/activities 30.1% Use World Bank Group website for information, data, research, etc. 23.2% Percentage of Respondents 8. What’s your gender? (N=312) Female 22.8% Male 77.2% Percentage of Respondents 9. What’s your age? (N=313) 25 and under 0.6% 26-35 3.2% 36-45 22.4% 46-55 39.0% 56 and above 34.8% Percentage of Respondents 10. Which best represents your geographic location? (N=310) Delhi 33.9% Assam 16.8% Andhra Pradesh 16.8% Odhisha 14.5% Jharkhand 11.0% Maharashtra 7.1% 55 World Bank Group Country Opinion Survey 2018: India Appendix B: Responses to All Questions by Stakeholder Groups16 Employee of a Ministry/ PMU/ Consultant on WBG Project N=44  Bilateral/ Multilateral Agency N=11  Private Sector/ Financial Sector/ Private Bank N=23  CSO N=109  Media N=58  Academia/ Research Institute/ Think Tank N=45  Other N=20 A. General Issues facing India In general would you say that India is headed in ... ?* Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other The right direction 95.2% 63.6% 68.2% 46.7% 79.6% 56.8% 75.0% The wrong direction 0.0% 18.2% 4.5% 13.3% 5.6% 13.6% 15.0% Not sure 4.8% 18.2% 27.3% 40.0% 14.8% 29.5% 10.0% *Significantly different between stakeholder groups 16 Only 310 respondents provided their current position. Thus, only these respondents were included in the analysis presented in this Appendix. 56 World Bank Group Country Opinion Survey 2018: India A. General Issues facing India (continued) Listed below are a number of development priorities in India. Please identify which of the following you consider the most important development priorities in India. (Choose no more than THREE) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG Project Agency Private Bank CSO Media Think Tank Other Regional integration 0.0% 9.1% 4.3% 2.9% 3.6% 4.4% 10.5% Food security* 16.3% 0.0% 8.7% 11.4% 25.0% 4.4% 0.0% Urban development 2.3% 0.0% 8.7% 7.6% 8.9% 4.4% 10.5% Social protection 7.0% 9.1% 4.3% 10.5% 7.1% 8.9% 10.5% Gender equity* 0.0% 9.1% 0.0% 16.2% 10.7% 15.6% 5.3% Education and skills development 44.2% 27.3% 43.5% 33.3% 41.1% 35.6% 42.1% Public sector governance/reform 18.6% 18.2% 17.4% 7.6% 8.9% 24.4% 21.1% Infrastructure – Energy* 4.7% 0.0% 0.0% 1.0% 12.5% 2.2% 5.3% Infrastructure – Transport* 37.2% 18.2% 26.1% 3.8% 12.5% 8.9% 10.5% Pollution 0.0% 0.0% 0.0% 8.6% 5.4% 4.4% 0.0% Job creation/employment* 30.2% 27.3% 56.5% 17.1% 33.9% 44.4% 31.6% Health and sanitation 25.6% 27.3% 21.7% 17.1% 16.1% 28.9% 15.8% Climate change 4.7% 18.2% 0.0% 11.4% 5.4% 6.7% 5.3% Poverty reduction 20.9% 18.2% 8.7% 30.5% 16.1% 26.7% 31.6% Anti corruption* 0.0% 18.2% 8.7% 15.2% 16.1% 6.7% 26.3% Private sector development* 4.7% 9.1% 17.4% 4.8% 1.8% 0.0% 10.5% Agriculture and rural development 23.3% 36.4% 17.4% 27.6% 25.0% 22.2% 21.1% Trade and exports 4.7% 9.1% 0.0% 4.8% 0.0% 2.2% 0.0% Natural resource management* 16.3% 9.1% 21.7% 23.8% 3.6% 4.4% 10.5% Economic growth* 27.9% 27.3% 17.4% 5.7% 21.4% 17.8% 15.8% Disaster risk management 4.7% 0.0% 0.0% 4.8% 1.8% 4.4% 5.3% Equality of opportunity 4.7% 0.0% 13.0% 19.0% 7.1% 22.2% 10.5% Financial markets 0.0% 0.0% 4.3% 0.0% 1.8% 0.0% 0.0% *Significantly different between stakeholder groups 57 World Bank Group Country Opinion Survey 2018: India A. General Issues Facing India (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in India? (Choose no more than THREE) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG Project Agency Private Bank CSO Media Think Tank Other Agriculture and rural development 48.8% 54.5% 47.8% 46.7% 47.3% 51.1% 60.0% Trade and exports 0.0% 9.1% 0.0% 4.7% 0.0% 2.2% 5.0% Natural resource management 12.2% 0.0% 8.7% 16.8% 16.4% 8.9% 15.0% Economic growth* 24.4% 18.2% 30.4% 10.3% 32.7% 20.0% 10.0% Disaster risk management 2.4% 0.0% 0.0% 1.9% 3.6% 0.0% 0.0% Equality of opportunity 14.6% 27.3% 17.4% 21.5% 9.1% 22.2% 30.0% Financial markets 0.0% 0.0% 0.0% 0.9% 3.6% 2.2% 0.0% Climate change 4.9% 0.0% 0.0% 6.5% 0.0% 4.4% 0.0% Education and skills development 46.3% 36.4% 43.5% 43.0% 52.7% 62.2% 40.0% Anti corruption 12.2% 0.0% 17.4% 10.3% 7.3% 11.1% 10.0% Private sector development* 4.9% 27.3% 13.0% 5.6% 7.3% 0.0% 5.0% Public sector governance/reform 7.3% 0.0% 17.4% 6.5% 5.5% 8.9% 10.0% Infrastructure – Energy* 9.8% 0.0% 0.0% 1.9% 0.0% 2.2% 10.0% Infrastructure – Transport 17.1% 9.1% 4.3% 6.5% 9.1% 4.4% 15.0% Pollution 4.9% 0.0% 4.3% 3.7% 1.8% 2.2% 0.0% Job creation/employment 41.5% 27.3% 56.5% 30.8% 40.0% 40.0% 55.0% Health and sanitation* 22.0% 45.5% 8.7% 20.6% 7.3% 13.3% 10.0% Regional integration 0.0% 0.0% 4.3% 4.7% 5.5% 0.0% 10.0% Food security 9.8% 0.0% 4.3% 10.3% 16.4% 13.3% 10.0% Urban development 2.4% 0.0% 0.0% 3.7% 0.0% 2.2% 0.0% Social protection 12.2% 9.1% 17.4% 13.1% 12.7% 15.6% 0.0% Gender equity 2.4% 27.3% 4.3% 15.0% 5.5% 13.3% 5.0% *Significantly different between stakeholder groups 58 World Bank Group Country Opinion Survey 2018: India A. General Issues Facing India (continued) The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in India? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG Project Agency Private Bank CSO Media Think Tank Other More reliable social safety net 2.4% 18.2% 9.1% 17.0% 12.3% 15.9% 15.0% Greater access to micro-finance for the poor* 9.5% 0.0% 9.1% 17.9% 26.3% 2.3% 0.0% Greater access to health and nutrition for citizens 14.3% 9.1% 13.6% 13.2% 19.3% 15.9% 25.0% Better entrepreneurial opportunities 26.2% 18.2% 13.6% 17.0% 17.5% 18.2% 20.0% A growing middle class having access to better 4.8% 18.2% 22.7% 6.6% 3.5% 4.5% 10.0% quality public services Better opportunity for the poor who live in rural 28.6% 18.2% 13.6% 40.6% 31.6% 27.3% 20.0% areas Better opportunity for the poor who live in urban 11.9% 0.0% 0.0% 7.5% 5.3% 9.1% 15.0% areas Consistent economic growth* 28.6% 18.2% 31.8% 4.7% 19.3% 6.8% 25.0% Greater voice and participation for citizens to help 2.4% 27.3% 18.2% 15.1% 5.3% 20.5% 20.0% ensure greater accountability* Education and training that better ensure job 38.1% 18.2% 36.4% 22.6% 21.1% 40.9% 25.0% opportunity Better employment opportunities for young 19.0% 27.3% 22.7% 13.2% 21.1% 22.7% 5.0% people Better employment opportunities for women 9.5% 27.3% 9.1% 17.0% 12.3% 9.1% 15.0% Other 4.8% 0.0% 0.0% 1.9% 5.3% 6.8% 5.0% *Significantly different between stakeholder groups 59 World Bank Group Country Opinion Survey 2018: India B. Overall Attitudes toward the World Bank Group Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Academia/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Research Institute/ WBG Project Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank 42 7.00 2.01 11 6.18 2.18 21 6.14 2.31 109 5.74 2.12 55 6.45 2.11 44 6.18 2.18 20 5.85 2.28 Group in India? (1-Not familiar at all, 10-Extremely familiar) Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Academia/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Research Institute/ WBG Project Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World 42 7.19 1.93 8 7.13 1.46 19 6.68 1.45 99 6.28 2.07 53 6.74 1.94 37 6.32 2.01 19 6.68 1.70 Bank Group’s effectiveness in India. (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Academia/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Research Institute/ WBG Project Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help India solve its 39 7.13 1.84 8 6.38 1.60 18 6.33 2.06 88 6.56 2.02 45 6.84 1.97 33 6.70 2.04 18 6.67 1.91 most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 60 World Bank Group Country Opinion Survey 2018: India B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in India, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in India? (Choose no more than THREE) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG Project Agency Private Bank CSO Media Think Tank Other Infrastructure – Energy* 20.0% 0.0% 4.8% 5.6% 18.2% 6.7% 5.0% Infrastructure – Transport* 32.5% 9.1% 23.8% 8.3% 14.5% 13.3% 35.0% Pollution 2.5% 0.0% 0.0% 3.7% 9.1% 8.9% 5.0% Regional integration 0.0% 0.0% 9.5% 2.8% 1.8% 0.0% 0.0% Food security 10.0% 0.0% 9.5% 10.2% 12.7% 4.4% 5.0% Urban development 10.0% 18.2% 14.3% 6.5% 10.9% 8.9% 15.0% Social protection 2.5% 0.0% 9.5% 15.7% 7.3% 11.1% 5.0% Gender equity 0.0% 18.2% 9.5% 11.1% 1.8% 6.7% 10.0% Education and skills development 35.0% 45.5% 23.8% 27.8% 34.5% 46.7% 20.0% Public sector governance/reform 17.5% 27.3% 23.8% 12.0% 10.9% 20.0% 10.0% Job creation/employment 25.0% 18.2% 23.8% 13.9% 18.2% 22.2% 20.0% Health and sanitation 25.0% 0.0% 14.3% 13.0% 23.6% 26.7% 25.0% Economic growth 15.0% 9.1% 19.0% 9.3% 27.3% 17.8% 15.0% Disaster risk management 5.0% 0.0% 9.5% 5.6% 1.8% 0.0% 15.0% Equality of opportunity 5.0% 0.0% 9.5% 21.3% 12.7% 15.6% 15.0% Climate change 0.0% 9.1% 4.8% 10.2% 5.5% 4.4% 5.0% Poverty reduction 15.0% 9.1% 23.8% 30.6% 20.0% 26.7% 20.0% Anti corruption 0.0% 9.1% 4.8% 6.5% 5.5% 4.4% 0.0% Private sector development* 7.5% 27.3% 14.3% 3.7% 1.8% 2.2% 20.0% Agriculture and rural development 35.0% 27.3% 9.5% 37.0% 29.1% 33.3% 40.0% Trade and exports 7.5% 18.2% 0.0% 3.7% 1.8% 2.2% 0.0% Natural resource management 20.0% 9.1% 28.6% 22.2% 7.3% 11.1% 5.0% Financial markets 2.5% 9.1% 4.8% 0.9% 3.6% 0.0% 5.0% *Significantly different between stakeholder groups 61 World Bank Group Country Opinion Survey 2018: India B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in India? Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Greatest Value PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other Bringing together different groups of stakeholders 2.6% 0.0% 5.3% 8.2% 5.7% 2.3% 10.5% Capacity development related to World Bank 10.5% 10.0% 15.8% 9.3% 18.9% 11.6% 15.8% Group supported projects Technical assistance for strengthening systems 23.7% 30.0% 26.3% 23.7% 9.4% 18.6% 42.1% and institutions of service delivery Policy advice, studies, analyses* 5.3% 40.0% 10.5% 10.3% 13.2% 30.2% 5.3% Financial resources 28.9% 10.0% 0.0% 20.6% 22.6% 11.6% 15.8% Data and statistics 5.3% 0.0% 10.5% 2.1% 5.7% 2.3% 0.0% Promoting knowledge sharing 5.3% 0.0% 10.5% 6.2% 7.5% 7.0% 10.5% Implementation support and project monitoring 13.2% 10.0% 10.5% 11.3% 5.7% 14.0% 0.0% Mobilizing third party financial resources 2.6% 0.0% 0.0% 4.1% 9.4% 0.0% 0.0% Donor coordination 0.0% 0.0% 10.5% 4.1% 0.0% 2.3% 0.0% Other 2.6% 0.0% 0.0% 0.0% 1.9% 0.0% 0.0% *Significantly different between stakeholder groups Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ 2nd Greatest Value PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other Bringing together different groups of stakeholders 7.9% 0.0% 15.8% 7.2% 5.7% 11.6% 5.6% Capacity development related to World Bank 13.2% 10.0% 10.5% 10.3% 11.3% 4.7% 5.6% Group supported projects Technical assistance for strengthening systems 21.1% 10.0% 0.0% 14.4% 11.3% 16.3% 16.7% and institutions of service delivery Policy advice, studies, analyses 10.5% 20.0% 15.8% 12.4% 13.2% 14.0% 11.1% Financial resources 15.8% 10.0% 21.1% 8.2% 18.9% 16.3% 11.1% Data and statistics 5.3% 10.0% 0.0% 9.3% 3.8% 4.7% 5.6% Promoting knowledge sharing 2.6% 20.0% 0.0% 17.5% 13.2% 9.3% 22.2% Implementation support and project monitoring 13.2% 20.0% 26.3% 11.3% 15.1% 20.9% 22.2% Mobilizing third party financial resources 7.9% 0.0% 10.5% 6.2% 3.8% 2.3% 0.0% Donor coordination 2.6% 0.0% 0.0% 2.1% 1.9% 0.0% 0.0% Other 0.0% 0.0% 0.0% 1.0% 1.9% 0.0% 0.0% 62 World Bank Group Country Opinion Survey 2018: India B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in India? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG Project Agency Private Bank CSO Media Think Tank Other Arrogant in its approach 2.4% 0.0% 4.5% 0.9% 5.6% 4.5% 5.3% Not client focused 2.4% 10.0% 0.0% 4.7% 7.4% 0.0% 5.3% The credibility of its knowledge/data 0.0% 0.0% 0.0% 1.9% 1.9% 2.3% 0.0% World Bank Group’s processes too complex and 41.5% 10.0% 9.1% 17.8% 16.7% 11.4% 36.8% slow* Not willing to honestly criticize policies and reform 7.3% 10.0% 27.3% 15.0% 27.8% 11.4% 15.8% efforts in the country Staff too inaccessible 4.9% 10.0% 4.5% 7.5% 9.3% 2.3% 5.3% Not collaborating enough with private sector* 4.9% 10.0% 31.8% 9.3% 1.9% 4.5% 26.3% Not aligned with other donors’ work* 4.9% 20.0% 4.5% 1.9% 1.9% 0.0% 0.0% Not aligned with country priorities 9.8% 0.0% 4.5% 2.8% 7.4% 11.4% 10.5% Not collaborating enough with civil society* 7.3% 10.0% 13.6% 41.1% 9.3% 20.5% 21.1% Not enough public disclosure of its work* 14.6% 0.0% 9.1% 8.4% 25.9% 13.6% 26.3% Not adequately sensitive to political/social 7.3% 0.0% 13.6% 5.6% 7.4% 13.6% 5.3% realities in India Too influenced by developed countries 14.6% 10.0% 9.1% 11.2% 20.4% 25.0% 10.5% Not exploring alternative policy options 7.3% 0.0% 9.1% 7.5% 3.7% 6.8% 5.3% Not sufficiently focused on results 4.9% 0.0% 4.5% 6.5% 9.3% 9.1% 0.0% Not in it for the long term 2.4% 10.0% 4.5% 4.7% 1.9% 4.5% 0.0% Its advice and strategies do not lend themselves 7.3% 10.0% 13.6% 11.2% 9.3% 4.5% 5.3% to practical problem solving Other 2.4% 10.0% 4.5% 1.9% 1.9% 4.5% 0.0% Don’t know* 14.6% 40.0% 4.5% 6.5% 7.4% 15.9% 5.3% *Significantly different between stakeholder groups To what extent do you believe that the World Bank Group’s work and support help the poorest in India? (Select only ONE response) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other To a fully sufficient degree 12.8% 20.0% 4.8% 8.5% 11.1% 6.7% 5.0% To a somewhat sufficient degree 51.3% 40.0% 38.1% 34.9% 42.6% 24.4% 35.0% To a somewhat insufficient degree 23.1% 10.0% 19.0% 25.5% 35.2% 37.8% 35.0% To a very insufficient degree 7.7% 10.0% 23.8% 17.0% 7.4% 13.3% 10.0% Don’t know 5.1% 20.0% 14.3% 14.2% 3.7% 17.8% 15.0% 63 World Bank Group Country Opinion Survey 2018: India B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the India Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Academia/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Research Institute/ WBG Project Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Investment Project Financing (IPF) 29 6.86 2.31 3 7.00 1.73 13 5.92 1.71 66 6.58 2.13 35 6.77 1.97 14 6.79 1.48 12 6.17 2.08 Development Policy Financing (DPF) 23 6.48 2.02 2 5.50 3.54 14 6.36 1.74 67 6.16 1.85 34 6.85 1.86 16 6.88 1.45 9 6.33 2.06 Program-for-Results Financing (PforR) 15 6.27 2.05 2 6.00 2.83 13 5.77 1.74 58 6.28 1.93 26 6.50 2.27 17 6.88 1.58 9 6.22 1.79 Trust funds and grants 16 5.81 2.14 1 7.00 12 5.58 2.02 69 6.19 2.37 30 6.77 2.05 11 6.64 1.80 9 5.89 1.17 MIGA Guarantees 10 6.20 2.35 1 6.00 10 6.20 1.99 44 6.27 2.21 26 6.38 2.37 11 6.36 1.75 5 4.60 1.14 IFC Investment Services 12 5.92 2.68 2 4.50 2.12 13 6.38 1.89 51 6.53 2.10 27 6.85 2.40 12 6.75 2.01 9 6.22 2.49 IFC Advisory Services 11 5.64 2.94 1 8.00 13 6.38 2.22 56 6.14 2.20 31 6.71 2.33 12 6.83 2.25 7 6.14 2.73 In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG Project Agency Private Bank CSO Media Think Tank Other Beneficiaries* 41.5% 10.0% 19.0% 21.9% 50.9% 15.6% 5.0% Youth/university groups* 12.2% 20.0% 9.5% 9.5% 28.3% 26.7% 15.0% Private sector* 24.4% 50.0% 61.9% 9.5% 7.5% 6.7% 25.0% Local government* 58.5% 30.0% 33.3% 28.6% 26.4% 31.1% 50.0% Donor community 0.0% 10.0% 9.5% 3.8% 7.5% 4.4% 5.0% NGOs/Community Based Organizations* 29.3% 30.0% 19.0% 77.1% 13.2% 28.9% 30.0% Academia/think tanks/research institutes* 26.8% 30.0% 19.0% 15.2% 17.0% 60.0% 35.0% Parliament 2.4% 0.0% 9.5% 1.0% 1.9% 0.0% 0.0% Foundations 2.4% 10.0% 4.8% 14.3% 5.7% 4.4% 5.0% Media* 0.0% 10.0% 9.5% 13.3% 39.6% 2.2% 15.0% Other* 0.0% 0.0% 0.0% 0.0% 1.9% 2.2% 10.0% Don’t know 0.0% 0.0% 4.8% 1.9% 0.0% 6.7% 0.0% *Significantly different between stakeholder groups 64 World Bank Group Country Opinion Survey 2018: India B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in India? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Academia/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Research Institute/ WBG Project Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 38 6.92 1.82 10 6.90 1.85 16 6.19 1.80 98 6.27 1.91 51 7.27 2.11 40 6.30 1.91 18 6.44 2.01 relevant role in development in India The World Bank Group’s work is aligned with what I 39 7.10 2.10 9 6.89 1.90 18 6.28 1.96 94 6.23 1.86 50 6.70 2.18 40 6.08 1.77 18 6.50 2.07 consider the development priorities for India To what extent is the World Bank Group an effective development partner in India, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Academia/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Research Institute/ WBG Project Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs 39 6.46 1.96 7 6.86 1.21 15 5.93 2.15 90 5.87 1.96 46 6.28 2.27 35 6.11 1.83 17 6.71 1.57 Flexibility (in terms of the institution’s products and 34 6.00 2.07 7 6.71 1.11 18 4.89 1.91 87 5.72 1.95 42 6.02 2.21 33 5.21 1.90 15 5.47 1.64 services) Flexibility (in terms of changing country 34 6.15 2.08 7 7.29 1.80 17 5.65 1.77 84 5.76 1.99 43 5.86 2.14 34 5.47 1.91 15 6.73 1.33 circumstances) Being inclusive 34 6.71 2.11 8 7.63 0.74 17 6.29 1.61 84 5.93 2.06 45 6.56 2.24 37 5.86 2.36 17 6.24 2.25 Openness (sharing data and other information) 35 7.11 1.66 8 7.13 2.17 19 5.95 2.44 89 6.46 1.93 46 6.17 2.48 36 6.58 2.30 19 6.89 1.79 Collaboration with the Government 37 7.76 1.46 7 7.57 0.79 18 6.78 2.05 92 7.39 1.64 47 7.49 2.04 36 7.33 1.66 17 6.59 2.32 The speed in which it gets things accomplished on 38 5.58 1.90 7 5.71 2.29 19 5.63 2.50 82 5.88 2.05 45 5.91 1.89 30 6.17 1.93 17 6.06 1.85 the ground Helping to bring discipline/effective supervision to 34 7.18 1.62 5 6.00 2.12 17 5.18 1.88 77 6.25 2.13 42 6.52 2.27 31 7.23 1.63 15 6.27 2.02 implementation of investment projects* Collaboration with civil society 29 5.76 2.12 5 5.80 2.39 16 5.63 2.25 90 5.22 2.45 44 5.80 2.12 33 5.27 2.23 18 4.94 2.24 Staff accessibility 34 6.71 2.28 8 7.00 2.07 18 5.50 2.15 82 5.55 2.36 38 5.71 2.42 31 5.39 2.09 17 5.82 1.94 Collaboration with other donors and development 28 6.32 1.89 6 6.83 0.75 16 6.19 2.23 76 5.78 2.21 39 6.10 2.15 23 6.22 2.17 15 6.00 1.96 partners Collaboration with the private sector 24 6.33 2.22 5 5.80 1.79 17 5.65 2.12 67 5.76 2.13 38 6.13 2.48 20 5.70 2.23 16 5.56 1.97 Straightforwardness and honesty 37 8.19 2.04 5 6.80 0.84 17 6.82 1.98 87 6.79 2.16 45 6.93 2.33 29 7.17 1.91 16 6.94 2.29 Treating clients and stakeholders in India with respect 38 7.71 1.90 6 7.00 1.26 16 6.75 1.95 86 7.02 1.76 43 7.19 2.26 30 6.50 2.39 18 6.72 1.99 Being a long-term partner 38 8.05 1.97 6 7.17 2.23 18 6.78 1.93 79 7.16 1.78 47 7.62 2.05 31 7.55 1.80 15 7.33 2.19 *Significantly different between stakeholder groups 65 World Bank Group Country Opinion Survey 2018: India B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG Project Agency Private Bank CSO Media Think Tank Other Poor coordination within the Government 7.3% 20.0% 10.0% 17.5% 30.9% 27.3% 30.0% There is an inadequate level of private sector 14.6% 0.0% 10.0% 6.8% 16.4% 11.4% 25.0% participation and support Poor donor coordination 0.0% 20.0% 10.0% 7.8% 7.3% 4.5% 5.0% The World Bank Group is not sensitive enough to 29.3% 20.0% 20.0% 25.2% 20.0% 20.5% 10.0% political/social realities on the ground Lack of/inadequate levels of capacity in 31.7% 20.0% 35.0% 15.5% 20.0% 18.2% 35.0% Government There is not an adequate level of citizen/civil 36.6% 0.0% 20.0% 41.7% 30.9% 34.1% 40.0% society participation Corruption 7.3% 20.0% 10.0% 17.5% 18.2% 9.1% 0.0% Poor coordination within the World Bank Group* 2.4% 10.0% 25.0% 3.9% 1.8% 2.3% 10.0% The World Bank Group does not provide the government with consistent support throughout 12.2% 10.0% 20.0% 8.7% 3.6% 6.8% 0.0% the reform effort Political pressures and obstacles 14.6% 0.0% 10.0% 24.3% 25.5% 20.5% 15.0% Reforms are not well thought out in light of 26.8% 40.0% 25.0% 18.4% 14.5% 31.8% 30.0% country challenges Other 7.3% 20.0% 0.0% 2.9% 1.8% 6.8% 0.0% *Significantly different between stakeholder groups 66 World Bank Group Country Opinion Survey 2018: India C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in India? (1-Not important at all, 10-Very important) Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Academia/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Research Institute/ WBG Project Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Regional integration 30 5.03 2.46 9 5.89 2.20 21 5.86 3.02 79 6.11 2.54 44 6.05 2.64 34 5.26 3.11 16 5.25 3.28 Food security* 32 7.41 1.98 9 5.22 1.92 20 6.60 2.72 95 7.42 2.08 48 7.79 2.39 39 7.41 2.39 20 6.25 3.11 Urban development 33 7.64 1.82 9 7.33 0.87 19 7.21 2.70 92 7.29 1.96 48 7.65 2.15 41 7.22 2.21 17 7.29 2.08 Social protection 30 6.40 2.74 8 6.75 2.31 20 5.75 3.01 93 7.13 2.34 47 6.66 2.72 35 7.37 2.47 18 5.39 2.99 Gender equity 35 7.17 2.29 9 6.78 1.20 21 7.33 2.31 98 7.50 1.98 49 7.18 2.91 38 8.00 1.71 18 6.67 2.77 Education and skills development 36 8.92 1.30 9 7.11 0.60 21 7.67 2.89 98 8.22 1.85 53 8.32 1.80 40 8.28 1.87 19 7.63 2.34 Public sector governance/reform 35 7.40 2.52 10 7.00 2.00 19 7.58 2.24 95 7.14 2.12 49 7.41 2.33 40 7.70 2.16 17 6.76 2.46 Infrastructure – Energy 36 7.97 2.20 9 6.89 1.36 20 7.50 2.01 96 7.47 1.89 49 8.00 1.85 38 7.76 2.05 17 6.82 2.19 Infrastructure – Transport 35 7.94 2.25 9 6.89 1.96 19 7.89 2.05 92 7.61 2.03 49 8.33 1.63 40 7.85 2.17 17 6.88 2.12 Pollution* 34 7.82 2.12 9 5.78 2.05 21 7.24 2.59 96 7.86 1.97 45 8.11 2.17 39 7.77 1.84 17 6.71 2.37 Job creation/employment 33 8.27 2.02 8 7.25 1.91 20 7.60 2.82 94 8.01 1.96 47 8.09 2.05 40 7.98 2.34 19 7.11 2.77 Health and sanitation* 35 8.86 1.22 9 7.33 2.12 19 7.95 2.48 95 8.36 1.73 48 8.17 1.88 41 8.59 1.77 18 7.00 2.38 Climate change 33 8.24 1.87 9 7.56 1.13 20 8.40 1.27 97 7.90 2.04 46 7.46 2.63 41 7.98 2.01 16 7.31 2.47 Poverty reduction* 37 8.76 1.77 10 7.70 0.82 20 7.40 2.48 95 8.29 2.03 47 8.40 1.94 38 8.29 1.97 18 6.50 2.38 Anti corruption 37 7.70 2.49 7 6.57 1.90 18 6.67 2.97 88 7.20 2.36 45 7.27 2.60 32 6.38 2.69 19 6.47 2.84 Private sector development 33 7.36 2.40 8 6.63 1.77 20 7.35 2.74 86 6.69 2.29 47 6.79 2.45 35 6.23 2.41 18 6.94 2.65 Agriculture and rural development 34 8.71 1.62 8 7.75 1.28 20 7.90 2.07 93 8.22 1.88 48 8.27 1.97 41 8.29 1.81 18 7.72 2.44 Trade and exports 35 7.29 2.54 7 6.57 1.62 20 7.05 2.46 85 6.61 2.20 46 7.74 2.13 33 7.00 2.02 18 6.17 2.41 Natural resource management 33 8.12 2.26 8 7.25 1.67 21 7.95 2.01 93 7.81 1.92 45 8.00 2.08 38 7.66 2.63 18 6.78 2.60 Economic growth 36 8.36 2.06 8 7.63 0.92 19 7.42 2.55 93 7.68 1.98 48 8.19 2.07 37 8.16 2.13 18 7.22 2.32 Disaster risk management 34 7.76 2.13 9 6.11 2.37 21 7.48 2.02 93 7.63 1.76 48 7.73 2.01 39 7.74 1.89 19 7.42 2.34 Equality of opportunity 36 7.75 2.10 9 7.56 0.73 21 7.33 2.31 94 7.96 1.96 46 7.91 1.95 35 8.31 1.94 18 6.72 2.76 Financial markets 34 7.09 2.84 9 6.89 1.54 20 6.65 2.89 87 6.87 2.18 44 7.00 2.63 33 6.73 2.47 18 6.83 2.12 *Significantly different between stakeholder groups 67 World Bank Group Country Opinion Survey 2018: India C. World Bank Group Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in India? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Academia/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Research Institute/ WBG Project Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Regional integration 16 4.94 2.08 3 5.33 2.08 11 5.82 2.75 60 5.60 2.22 32 5.34 2.43 12 5.00 2.73 9 5.78 2.33 Food security 19 6.68 2.36 6 7.00 2.28 11 5.27 2.61 76 6.09 1.78 38 6.42 2.46 22 6.00 2.16 11 5.73 2.20 Urban development 26 6.38 2.00 5 6.40 2.61 13 6.15 2.38 74 6.27 1.75 40 7.13 1.88 26 6.69 2.02 14 6.43 1.70 Social protection 21 6.05 1.91 5 6.80 1.30 15 5.73 2.60 72 5.69 2.28 37 5.78 2.20 19 6.00 2.75 11 5.73 2.37 Gender equity 29 6.76 1.84 6 6.83 1.47 13 6.08 1.98 81 5.95 2.06 38 6.18 2.26 21 6.00 2.65 13 5.77 2.05 Education and skills development 26 6.62 1.79 5 6.40 1.52 15 6.13 2.20 81 6.19 2.06 39 6.90 2.12 27 6.41 2.02 15 6.40 1.88 Public sector governance/reform* 28 6.86 1.82 6 7.00 0.89 14 5.93 2.09 73 5.90 2.08 35 6.40 2.32 25 7.36 1.68 12 5.83 2.17 Infrastructure – Energy 25 6.68 2.15 5 6.80 1.79 13 6.46 2.30 70 6.70 1.67 39 7.18 1.99 24 6.88 1.57 14 6.71 2.05 Infrastructure – Transport 32 7.22 1.68 6 7.83 1.72 13 6.77 2.59 76 6.83 1.77 42 7.02 2.23 25 7.36 1.78 15 7.13 1.81 Pollution 25 6.28 2.25 4 8.25 0.96 13 6.00 2.45 67 6.00 2.04 40 5.88 2.30 18 6.06 2.53 10 5.70 2.00 Job creation/employment 26 5.92 2.31 5 6.80 0.84 14 5.79 2.26 69 5.91 2.08 38 5.87 2.32 22 6.23 2.45 13 5.62 1.80 Health and sanitation 30 7.13 1.96 5 7.80 1.30 14 6.07 1.98 79 6.25 1.87 43 6.74 2.37 24 6.75 2.42 17 6.18 2.13 Climate change 28 6.25 2.12 6 6.67 1.03 13 5.85 2.15 73 6.08 1.91 39 6.38 2.25 21 5.90 2.34 13 5.77 1.69 Poverty reduction 26 6.35 2.37 7 7.57 1.13 15 5.73 2.31 82 6.22 2.30 41 6.63 2.60 24 6.58 2.32 15 5.53 2.00 Anti corruption 25 6.20 2.35 4 6.50 0.58 14 6.07 2.64 65 5.28 2.34 37 5.19 2.57 18 5.89 2.70 12 4.92 2.50 Private sector development 24 5.79 2.11 4 6.25 1.50 13 6.38 2.33 65 6.23 2.16 38 6.45 2.01 17 6.65 1.77 13 6.54 2.18 Agriculture and rural development 31 6.71 2.07 7 6.86 1.21 14 6.29 2.09 86 6.00 2.12 43 6.70 2.51 24 5.96 2.24 13 6.69 2.02 Trade and exports 21 5.81 2.38 3 6.67 0.58 14 6.36 2.13 65 6.48 1.93 37 6.49 2.28 18 7.22 1.59 10 6.50 2.27 Natural resource management 26 6.46 2.21 6 6.67 1.37 15 5.73 2.28 81 5.91 2.10 39 6.44 2.39 19 6.37 2.27 13 5.92 2.50 Economic growth 28 6.50 2.38 4 7.50 0.58 13 6.00 2.31 76 6.49 1.86 40 7.13 2.08 23 7.48 1.59 14 6.43 1.65 Disaster risk management 22 6.23 2.27 4 7.00 2.71 14 5.29 2.49 66 6.23 2.49 40 6.55 2.39 20 6.60 2.04 13 5.69 2.10 Equality of opportunity 24 6.63 2.20 4 7.00 1.63 12 5.58 2.75 76 5.64 2.36 35 6.20 2.42 23 5.78 2.63 12 5.92 2.07 Financial markets 23 6.04 2.34 4 7.75 1.26 13 6.31 2.29 62 6.44 1.82 36 6.75 2.22 15 7.80 1.37 11 6.55 1.69 *Significantly different between stakeholder groups Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Academia/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Research Institute/ WBG Project Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in India? 39 6.74 1.71 9 6.56 0.88 18 6.89 2.00 92 6.26 1.70 48 6.81 2.00 37 6.14 1.95 18 6.22 1.86 (1-To no degree at all, 10-To a very significant degree) 68 World Bank Group Country Opinion Survey 2018: India C. World Bank Group Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in India? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Academia/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Research Institute/ WBG Project Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments meet 34 6.59 1.81 7 7.00 1.15 20 6.45 2.01 91 5.74 1.83 46 6.74 2.29 33 6.09 1.89 17 5.94 1.98 the needs of India The World Bank Group meets India’s needs for 36 6.75 1.81 8 6.75 1.16 20 6.25 1.94 88 6.15 1.96 47 6.79 2.13 38 6.50 1.98 18 6.22 1.93 knowledge services Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Academia/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Research Institute/ WBG Project Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that India received value for money from the World Bank Group’s 24 6.42 2.02 4 7.75 0.96 13 6.92 1.89 46 6.65 1.86 33 6.82 2.10 15 7.33 1.80 10 6.20 2.39 Reimbursable Advisory Services (RAS)? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other Weekly 12.5% 0.0% 5.3% 1.0% 7.5% 4.4% 20.0% Monthly 30.0% 40.0% 15.8% 26.7% 11.3% 17.8% 25.0% A few times a year 42.5% 50.0% 42.1% 38.1% 54.7% 60.0% 45.0% Rarely 12.5% 10.0% 26.3% 25.7% 13.2% 13.3% 5.0% Never 2.5% 0.0% 10.5% 8.6% 13.2% 4.4% 5.0% *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2018: India D. The World Bank Group’s Knowledge Work and Activities (continued) In India, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Academia/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Research Institute/ WBG Project Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 34 7.15 1.96 7 6.43 1.99 16 6.81 1.64 78 6.64 2.11 43 6.33 2.26 34 6.82 1.77 18 6.00 2.28 Include appropriate level of stakeholder involvement 33 6.94 1.95 9 6.33 1.32 18 6.50 2.20 86 5.95 1.96 40 6.20 1.88 30 6.33 2.62 18 6.06 1.76 during preparation Lead to practical solutions 36 6.53 1.93 9 6.67 1.87 19 5.84 2.03 84 6.10 2.00 43 6.16 1.96 34 6.38 2.19 16 5.81 1.91 Are accessible (well written and easy to understand) 37 7.24 1.94 9 7.22 1.48 19 6.74 2.33 85 6.66 2.02 46 6.78 2.29 39 7.36 2.06 17 6.47 2.50 Are source of relevant information on global good 32 7.78 1.48 7 7.57 1.27 16 7.38 1.63 81 6.90 1.68 44 7.30 2.06 37 7.68 1.86 18 7.06 1.59 practices Are relevant to country challenges 37 6.62 1.83 9 7.67 1.32 19 6.58 2.01 87 6.28 1.94 44 6.55 2.08 41 6.85 2.02 18 6.22 1.59 Are adequately disseminated 31 6.48 1.65 7 5.86 2.04 17 6.88 2.06 81 5.60 1.91 40 5.98 2.40 39 6.41 2.26 18 6.00 2.25 Are translated enough into local language 27 5.44 2.69 7 6.43 2.57 16 5.06 3.02 63 5.08 2.47 40 4.98 2.50 26 4.15 2.52 16 5.38 2.66 Are adaptable to India’s specific development 34 6.68 2.01 8 7.00 0.93 17 6.41 1.97 84 5.87 1.99 44 5.93 2.25 34 6.15 2.35 18 6.00 2.09 challenges and country circumstances Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Academia/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Research Institute/ WBG Project Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and 37 6.95 1.78 8 7.00 1.07 20 6.00 2.38 93 6.29 1.90 47 6.89 1.99 36 6.33 1.80 20 6.20 2.21 activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 39 7.13 1.75 8 7.75 1.28 19 7.32 1.63 88 7.07 1.76 48 7.60 1.75 40 7.58 1.66 19 7.11 1.49 activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 70 World Bank Group Country Opinion Survey 2018: India E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Academia/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Research Institute/ WBG Project Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds promptly 33 7.24 2.08 6 6.50 1.38 16 6.25 2.59 63 6.86 1.98 43 7.09 1.95 20 7.30 1.81 10 6.60 2.17 The World Bank Group effectively monitors and 40 7.53 1.87 7 7.00 1.83 18 6.61 2.06 84 6.75 1.82 46 7.17 1.97 31 7.00 1.93 15 7.13 1.92 evaluates the projects and programs it supports The World Bank Group’s approvals and reviews are 38 7.00 1.79 7 6.57 1.72 16 6.56 1.82 72 6.63 1.97 41 7.10 1.95 27 7.26 2.12 14 6.79 1.85 done in a timely fashion The World Bank Group’s “Safeguard Policy” 32 7.13 1.96 6 6.67 1.86 15 6.87 1.73 64 7.17 1.62 40 7.20 1.87 22 7.14 1.73 12 6.33 2.31 requirements are reasonable The World Bank Group’s conditions on its lending are 32 6.69 1.87 7 7.43 1.51 14 6.00 2.08 57 6.53 1.88 43 6.67 2.01 21 6.33 1.88 12 6.00 1.91 reasonable The World Bank Group takes decisions quickly in 36 6.31 1.80 7 6.86 2.04 14 5.86 2.07 64 6.31 1.92 41 6.34 2.25 20 6.50 1.61 13 6.08 2.56 India Working with the World Bank Group increases India’s 38 7.13 2.00 8 7.13 1.36 16 6.69 1.89 84 6.95 1.93 46 6.83 2.07 33 7.24 2.09 15 6.13 2.20 institutional capacity Where country systems are adequate, the World 36 6.58 1.96 7 7.00 0.82 15 6.33 1.99 68 6.69 1.73 36 6.92 1.99 20 6.65 2.01 12 6.67 2.39 Bank Group makes appropriate use of them The World Bank Group provides effective 36 7.53 1.75 6 7.00 1.67 17 6.12 2.12 85 6.56 1.87 46 7.22 1.80 30 7.47 2.03 16 6.69 2.27 implementation support* Help to bring discipline/effective supervision to 33 7.48 2.05 6 6.83 1.83 17 6.41 2.06 69 6.77 2.04 43 7.02 1.93 28 7.36 1.93 15 6.93 2.09 implementation of investment projects *Significantly different between stakeholder groups 71 World Bank Group Country Opinion Survey 2018: India F. The Future Role of the World Bank Group in India Which of the following SHOULD the World Bank Group do to make itself of greater value in India? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG Project Agency Private Bank CSO Media Think Tank Other Improve the competitiveness of its financing 2.5% 20.0% 5.0% 1.0% 13.0% 2.3% 5.0% compared to markets* Work more with civil society and beneficiary 15.0% 10.0% 20.0% 61.4% 35.2% 34.9% 25.0% representatives* Increase the level of capacity development in the 40.0% 10.0% 30.0% 18.8% 22.2% 46.5% 40.0% country* Improve the quality of its experts as related to 22.5% 20.0% 20.0% 9.9% 11.1% 18.6% 10.0% India’s specific challenges Work more with private sector 12.5% 0.0% 5.0% 12.9% 9.3% 4.7% 20.0% Offer more innovative knowledge services 10.0% 10.0% 20.0% 12.9% 16.7% 16.3% 25.0% Collaborate more effectively with Government 17.5% 10.0% 30.0% 13.9% 20.4% 25.6% 15.0% clients Work faster 7.5% 0.0% 10.0% 15.8% 11.1% 4.7% 5.0% Reduce the complexity of obtaining World Bank 20.0% 20.0% 20.0% 9.9% 5.6% 9.3% 15.0% Group financing Increase availability of Reimbursable Advisory 7.5% 10.0% 5.0% 6.9% 0.0% 0.0% 0.0% Services (RAS) Help to bring discipline/effective supervision to 20.0% 0.0% 10.0% 9.9% 14.8% 11.6% 5.0% implementation of investment projects Offer more innovative financial products* 12.5% 30.0% 5.0% 2.0% 13.0% 2.3% 5.0% Ensure greater selectivity in its work 0.0% 20.0% 10.0% 5.0% 9.3% 4.7% 10.0% Provide more adequate data/ 5.0% 0.0% 0.0% 13.9% 5.6% 14.0% 10.0% knowledge/statistics/figures on India’s economy Other* 0.0% 20.0% 0.0% 1.0% 5.6% 2.3% 5.0% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in India, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in India?* (Select only ONE response) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other Financial services 15.4% 10.0% 26.3% 22.5% 32.0% 4.7% 26.3% Knowledge products 35.9% 40.0% 42.1% 30.4% 34.0% 41.9% 21.1% Convening services 2.6% 10.0% 5.3% 13.7% 8.0% 0.0% 0.0% None of the above 0.0% 0.0% 5.3% 2.0% 0.0% 2.3% 0.0% The combination is appropriate for India 38.5% 20.0% 21.1% 25.5% 18.0% 37.2% 52.6% Don’t know 7.7% 20.0% 0.0% 5.9% 8.0% 14.0% 0.0% *Significantly different between stakeholder groups 72 World Bank Group Country Opinion Survey 2018: India G. Communication and Information Sharing How do you get most of your information about economic and social development issues in India? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG Project Agency Private Bank CSO Media Think Tank Other Radio 0.0% 0.0% 0.0% 1.0% 0.0% 0.0% 0.0% Magazines 12.2% 20.0% 15.0% 16.7% 1.9% 19.0% 20.0% Newspapers* 63.4% 60.0% 70.0% 63.7% 88.7% 73.8% 75.0% Television* 58.5% 10.0% 5.0% 20.6% 22.6% 16.7% 20.0% Internet* 41.5% 90.0% 70.0% 63.7% 50.9% 61.9% 70.0% Facebook 2.4% 0.0% 5.0% 6.9% 1.9% 2.4% 0.0% Twitter 0.0% 0.0% 20.0% 4.9% 7.5% 4.8% 5.0% Other social media (e.g., blogs, YouTube, Flickr) 4.9% 10.0% 0.0% 6.9% 7.5% 0.0% 0.0% Other 4.9% 0.0% 5.0% 7.8% 5.7% 14.3% 0.0% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG Project Agency Private Bank CSO Media Think Tank Other World Bank Group’s publications and other 19.5% 30.0% 20.0% 32.0% 37.7% 64.3% 35.0% written materials* World Bank Group’s e-Newsletters 31.7% 10.0% 40.0% 31.0% 24.5% 31.0% 20.0% World Bank Group’s 31.7% 40.0% 45.0% 52.0% 20.8% 50.0% 50.0% seminars/workshops/conferences* Mobile phones 17.1% 0.0% 10.0% 8.0% 9.4% 4.8% 10.0% Direct contact with World Bank Group 19.5% 50.0% 25.0% 19.0% 24.5% 16.7% 20.0% World Bank Group’s website* 48.8% 60.0% 35.0% 23.0% 39.6% 21.4% 45.0% World Bank Group’s Facebook 9.8% 0.0% 0.0% 6.0% 9.4% 0.0% 5.0% World Bank Group’s Twitter 2.4% 0.0% 10.0% 5.0% 9.4% 7.1% 10.0% World Bank Group’s other social media channels 2.4% 10.0% 5.0% 14.0% 13.2% 0.0% 0.0% (e.g., blogs, YouTube, Flickr)* Other 0.0% 0.0% 0.0% 1.0% 1.9% 0.0% 0.0% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other Yes 39.5% 70.0% 36.8% 41.4% 38.3% 32.6% 60.0% No 60.5% 30.0% 63.2% 58.6% 61.7% 67.4% 40.0% 73 World Bank Group Country Opinion Survey 2018: India G. Communication and Information Sharing (continued) Do you have reliable access to the Internet? Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other Yes 94.9% 100.0% 95.0% 95.1% 96.0% 100.0% 100.0% No 5.1% 0.0% 5.0% 4.9% 4.0% 0.0% 0.0% Do you use/have you used the World Bank Group website? Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other Yes 78.9% 80.0% 75.0% 71.3% 78.4% 75.0% 80.0% No 21.1% 20.0% 25.0% 28.7% 21.6% 25.0% 20.0% Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, Twitter, YouTube, and Flickr)? Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other Yes 39.5% 10.0% 25.0% 39.0% 30.0% 23.3% 35.0% No 60.5% 90.0% 75.0% 61.0% 70.0% 76.7% 65.0% Which Internet connection do you use primarily when visiting a World Bank Group website? Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other High speed/WiFi 100.0% 100.0% 100.0% 97.8% 97.9% 97.7% 100.0% Dial-up 0.0% 0.0% 0.0% 2.2% 2.1% 2.3% 0.0% How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for information/knowledge that you can use in your work?* Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other Weekly 15.0% 0.0% 5.3% 5.0% 13.2% 11.6% 30.0% Monthly 22.5% 20.0% 26.3% 27.7% 15.1% 23.3% 30.0% A few times a year 52.5% 70.0% 36.8% 34.7% 50.9% 46.5% 25.0% Rarely 7.5% 10.0% 15.8% 25.7% 17.0% 11.6% 15.0% Never 2.5% 0.0% 15.8% 6.9% 3.8% 7.0% 0.0% *Significantly different between stakeholder groups 74 World Bank Group Country Opinion Survey 2018: India G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ Private Sector/ Academia/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Research Institute/ WBG Project Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s websites easy to 36 7.36 1.94 8 7.00 0.9 14 7.79 1.58 75 6.89 1.82 39 7.44 1.82 33 7.82 1.70 14 7.07 2.84 navigate I find the information on the World Bank Group’s 35 7.69 2.05 8 7.63 1.06 15 7.80 1.42 75 6.92 1.80 38 7.82 1.66 34 8.09 1.76 14 7.71 2.52 websites useful* The World Bank Group’s social media channels are 20 7.75 1.37 3 6.67 1.53 13 7.08 2.06 63 6.86 1.83 30 7.10 2.44 15 7.33 2.50 12 6.25 2.70 valuable sources of information about the institution *Significantly different between stakeholder groups Which of the following reports have you read either partially or fully? (Select ALL that apply) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG Project Agency Private Bank CSO Media Think Tank Other World Development Report 2018 – Learning to 31.7% 40.0% 31.6% 50.5% 47.2% 53.5% 52.6% Realize Education’s Promise Doing Business Report* 24.4% 60.0% 63.2% 23.2% 47.2% 37.2% 47.4% South Asia Economic Focus – Globalization 22.0% 10.0% 15.8% 23.2% 24.5% 30.2% 21.1% Backlash South Asia’s Turn: Policies to Boost Competitiveness and Create the Next Export 24.4% 40.0% 15.8% 18.2% 9.4% 9.3% 15.8% Powerhouse Stitches to Riches? Apparel Employment, Trade 14.6% 20.0% 10.5% 15.2% 20.8% 7.0% 21.1% and Economic Development None of the above* 51.2% 20.0% 36.8% 27.3% 26.4% 25.6% 15.8% Other 2.4% 0.0% 5.3% 5.1% 1.9% 7.0% 5.3% *Significantly different between stakeholder groups 75 World Bank Group Country Opinion Survey 2018: India G. Communication and Information Sharing (continued) If you selected a report(s) from the above list, where did you read or hear about them? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG Project Agency Private Bank CSO Media Think Tank Other Discussion with colleagues 4.2% 0.0% 6.7% 17.3% 9.1% 25.0% 30.0% Local newspapers 20.8% 25.0% 33.3% 19.8% 34.1% 15.6% 25.0% Local broadcast (radio/TV) 4.2% 12.5% 6.7% 6.2% 2.3% 0.0% 0.0% International sources 16.7% 12.5% 20.0% 16.0% 20.5% 9.4% 15.0% Internet 41.7% 37.5% 40.0% 50.6% 38.6% 50.0% 30.0% World Bank Group’s website 33.3% 50.0% 40.0% 22.2% 29.5% 53.1% 40.0% World Bank Group’s e-Newsletters 4.2% 0.0% 20.0% 8.6% 13.6% 6.3% 5.0% World Bank Group’s social media channels (e.g., 12.5% 0.0% 0.0% 13.6% 13.6% 0.0% 10.0% Facebook, Twitter) Other social media 0.0% 0.0% 6.7% 6.2% 2.3% 0.0% 0.0% Other 12.5% 12.5% 0.0% 6.2% 2.3% 12.5% 5.0% *Significantly different between stakeholder groups H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country?* Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other Yes 67.4% 45.5% 45.0% 30.3% 10.5% 20.0% 50.0% No 32.6% 54.5% 55.0% 69.7% 89.5% 80.0% 50.0% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you primarily engage with in India?* (Select only ONE response) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other The World Bank (IBRD/IDA) 94.7% 100.0% 55.0% 64.3% 61.5% 90.6% 73.3% The International Finance Corporation (IFC) 0.0% 0.0% 30.0% 6.0% 11.5% 0.0% 13.3% The Multilateral Investment Guarantee Agency 2.6% 0.0% 0.0% 7.1% 3.8% 0.0% 6.7% (MIGA) Other 2.6% 0.0% 15.0% 22.6% 23.1% 9.4% 6.7% *Significantly different between stakeholder groups 76 World Bank Group Country Opinion Survey 2018: India H. Background Information (continued) Do your projects involve both the World Bank and the IFC? Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other Yes 23.8% 0.0% 26.1% 19.2% 10.6% 9.3% 27.8% No 76.2% 100.0% 73.9% 80.8% 89.4% 90.7% 72.2% If yes, what was your view of how the two institutions work together in India? (Select only ONE response) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other The two institutions work well together 70.0% 83.3% 50.0% 66.7% 50.0% 60.0% 70.0% The way the two institutions work together needs 30.0% 16.7% 35.0% 16.7% 50.0% 40.0% 30.0% improvement The two institutions do not work well together 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 15.0% 16.7% 0.0% 0.0% 0.0% Which of the following describes most of your exposure to the World Bank Group in India? (Choose no more than TWO) Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ Percentage of Respondents PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ (Responses combined) WBG Project Agency Private Bank CSO Media Think Tank Other Observer* 16.7% 33.3% 33.3% 36.0% 63.5% 25.6% 26.3% Use World Bank Group reports/data 19.0% 33.3% 19.0% 27.0% 40.4% 39.5% 42.1% Engage in World Bank Group related/sponsored 42.9% 22.2% 28.6% 37.0% 1.9% 44.2% 15.8% events/activities* Collaborate as part of my professional duties* 59.5% 55.6% 33.3% 27.0% 17.3% 23.3% 42.1% Use World Bank Group website for information, 16.7% 22.2% 33.3% 13.0% 28.8% 34.9% 36.8% data, research, etc.* *Significantly different between stakeholder groups What’s your gender?* Employee of a Ministry/ Bilateral/ Private Sector/ Academia/ PMU/ Consultant on Multilateral Financial Sector/ Research Institute/ Percentage of Respondents WBG Project Agency Private Bank CSO Media Think Tank Other Female 11.4% 45.5% 30.4% 22.0% 17.5% 37.8% 15.8% Male 88.6% 54.5% 69.6% 78.0% 82.5% 62.2% 84.2% *Significantly different between stakeholder groups 77 World Bank Group Country Opinion Survey 2018: India Appendix C: Responses to Indicator Questions by Geographic Location17  Delhi N=105  Odhisha N=45  Jharkhand N=34  Assam N=52  Andhra Pradesh N=52  Maharashtra N=22 B. Overall Attitudes toward the World Bank Group Which best represents your geographic location? Delhi Odhisha Jharkhand Assam Andhra Pradesh Maharashtra N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in India. 94 6.57 1.85 41 6.49 2.13 28 6.32 1.72 50 6.60 2.00 46 6.85 2.08 18 6.22 2.05 (1-Not effective at all, 10-Very effective) To what extent do you agree with the following statements about the World Bank Group’s work in India? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Delhi Odhisha Jharkhand Assam Andhra Pradesh Maharashtra N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 91 6.25 1.82 40 6.58 2.09 30 6.87 2.06 48 6.52 2.13 43 7.05 1.59 18 6.78 2.37 relevant role in development in India The World Bank Group’s work is aligned with what 91 6.29 1.86 40 6.38 2.05 28 6.32 2.42 48 6.38 2.13 44 7.09 1.43 18 6.33 2.30 I consider the development priorities for India To what extent is the World Bank Group an effective development partner in India, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Delhi Odhisha Jharkhand Assam Andhra Pradesh Maharashtra N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs 82 6.15 1.79 36 5.72 1.81 27 6.22 2.55 45 6.38 1.96 41 6.73 1.75 18 5.56 1.98 Flexibility (in terms of the institution’s products and 82 5.76 1.98 31 5.26 1.73 24 5.38 2.08 42 5.60 2.11 42 6.40 1.90 15 4.93 2.15 services) Flexibility (in terms of changing country 78 6.01 1.83 32 5.03 1.79 26 5.88 1.93 38 5.87 1.93 40 6.65 1.87 18 5.39 2.25 circumstances)* Being inclusive 83 6.18 1.96 33 5.70 2.17 27 6.44 2.03 46 5.85 2.23 35 6.77 1.96 16 7.25 2.29 Openness (sharing data and other information)* 85 6.66 1.87 35 6.54 1.90 27 5.48 2.59 45 6.13 2.02 42 7.36 1.95 16 7.13 2.28 Collaboration with the Government 85 7.42 1.49 36 7.50 1.66 29 6.76 2.57 44 7.16 1.58 42 7.81 1.77 16 7.31 2.09 The speed in which it gets things accomplished on 79 5.86 2.04 32 5.38 2.12 24 6.21 2.40 43 5.84 1.84 41 6.29 1.69 17 5.12 1.93 the ground Helping to bring discipline/effective supervision to 68 6.38 1.95 32 6.47 2.11 22 6.27 2.45 43 6.67 1.91 39 6.85 2.03 14 6.00 2.04 implementation of investment projects Collaboration with civil society 73 5.44 2.25 35 5.06 2.44 26 4.65 2.53 44 5.77 2.06 39 6.15 2.28 18 5.06 1.92 Staff accessibility 81 6.11 2.19 30 5.17 2.53 24 5.33 2.18 41 5.59 2.11 35 6.57 2.49 16 5.19 1.94 Collaboration with other donors and development 68 5.94 2.01 30 5.67 2.37 22 6.77 1.95 33 5.73 2.05 32 6.78 1.81 16 5.56 2.16 partners Collaboration with the private sector 59 6.00 1.93 29 5.07 2.36 20 5.40 2.46 33 6.18 2.02 32 6.34 2.31 13 5.69 2.18 Straightforwardness and honesty* 76 7.16 2.03 32 5.94 2.45 24 7.04 1.90 45 7.20 2.05 40 7.88 1.84 16 7.19 2.43 Treating clients and stakeholders in India with 80 6.99 1.94 32 6.56 2.12 24 6.96 1.99 45 6.96 1.98 38 7.79 1.66 17 7.47 2.10 respect Being a long-term partner 75 7.35 1.92 36 6.89 2.21 26 7.35 1.98 41 7.37 1.95 37 7.97 1.57 18 8.00 1.78 *Significantly different between geographic locations 17310 respondents provided information about their geographic location. Only these respondents were included in the analysis presented in this appendix. 78 World Bank Group Country Opinion Survey 2018: India C. World Bank Group’s Effectiveness and Results Which best represents your geographic location? Delhi Odhisha Jharkhand Assam Andhra Pradesh Maharashtra N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work 88 6.31 1.50 39 6.38 2.24 30 6.77 2.10 47 6.51 1.80 41 6.76 1.76 17 6.06 2.01 help to achieve development results in India? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in India? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Delhi Odhisha Jharkhand Assam Andhra Pradesh Maharashtra N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments 82 5.99 1.77 40 6.20 2.20 29 6.48 2.34 42 6.29 1.95 41 6.66 1.70 16 5.31 2.21 meet the needs of India The World Bank Group meets India’s needs for 91 6.27 1.93 40 6.25 2.10 29 7.00 1.98 42 6.17 1.81 39 7.13 2.00 15 5.93 2.09 knowledge services D. The World Bank Group’s Knowledge Work and Activities In India, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Delhi Odhisha Jharkhand Assam Andhra Pradesh Maharashtra N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are adaptable to India’s specific development 80 6.19 1.86 40 5.73 2.37 29 5.90 2.14 40 6.00 1.93 35 7.00 2.07 15 5.67 1.84 challenges and country circumstances Which best represents your geographic location? Delhi Odhisha Jharkhand Assam Andhra Pradesh Maharashtra N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work 88 6.19 1.89 41 6.61 2.06 33 6.70 2.08 43 6.74 1.83 41 6.80 1.82 15 6.20 1.97 and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 91 7.22 1.58 40 7.50 1.97 32 7.06 1.68 43 7.21 1.71 39 7.59 1.67 16 7.13 1.89 activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Delhi Odhisha Jharkhand Assam Andhra Pradesh Maharashtra N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group takes decisions quickly in 60 6.30 1.92 31 5.94 2.25 22 6.45 2.13 31 6.45 1.80 38 6.66 1.99 12 5.67 1.87 India Where country systems are adequate, the World 57 6.98 1.51 29 6.21 2.06 28 6.54 2.32 29 6.41 2.11 37 6.57 1.88 13 7.08 1.89 Bank Group makes appropriate use of them 79 World Bank Group Country Opinion Survey 2018: India Appendix D: Responses to Selected Questions by Levels of Collaboration18 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY18 India COS questionnaire: All 10-point scale questions and question B4 “When thinking about how the World Bank Group can have the most impact on development results in India, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in India?” Collaborating with the WBG N=102 Not collaborating with the WBG N=205 B. Overall Attitudes toward the World Bank Group Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in India?* 97 6.61 2.07 202 5.98 2.18 (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in India.* 91 7.30 1.74 183 6.25 1.97 (1-Not effective at all, 10-Very effective) *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help India solve its most complicated 89 7.42 1.61 157 6.30 2.01 development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators 18 Only 307 respondents provided information about whether they collaborated with the WBG, therefore, only responses from these individuals were analyzed. 80 World Bank Group Country Opinion Survey 2018: India B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in India, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in India? (Choose no more than THREE) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Infrastructure – Energy 8.3% 10.9% Infrastructure – Transport (e.g., roads, bridges, transportation) 19.8% 14.4% Pollution 6.3% 4.0% Regional integration* 5.2% 0.5% Food security 9.4% 8.0% Urban development 10.4% 9.0% Social protection (e.g., pensions, targeted social assistance) 8.3% 10.9% Gender equity 4.2% 8.5% Education and skills development 29.2% 33.8% Public sector governance/reform (i.e., government effectiveness, public financial 14.6% 15.4% management, public expenditure, fiscal system reform) Job creation/employment 17.7% 19.4% Health and sanitation 16.7% 20.4% Economic growth 11.5% 17.4% Disaster risk management* 8.3% 3.0% Equality of opportunity (i.e., social inclusion) 9.4% 16.9% Climate change (e.g., mitigation, adaptation) 5.2% 7.0% Poverty reduction 19.8% 26.4% Anti corruption 4.2% 5.0% Private sector development (i.e., development of enterprises, ease of doing business)* 12.5% 3.5% Agriculture and rural development 32.3% 32.8% Trade and exports 5.2% 3.0% Natural resource management (e.g., environment, water, forests) 20.8% 14.4% Financial markets 4.2% 1.5% *Significantly different between collaborators and non-collaborators How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the India Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Investment Project Financing (IPF)* 67 7.13 1.88 104 6.25 2.08 Development Policy Financing (DPF)* 60 6.87 1.71 105 6.17 1.93 Program-for-Results Financing (PforR)* 53 6.96 1.74 86 6.00 1.93 Trust funds and grants* 52 6.90 1.72 95 5.91 2.27 MIGA Guarantees* 38 6.95 1.82 69 5.81 2.21 IFC Investment Services 46 6.98 2.15 80 6.19 2.20 IFC Advisory Services 47 6.81 2.33 84 6.07 2.27 *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group’s work in India? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 89 6.99 1.81 179 6.36 2.00 development in India* The World Bank Group’s work is aligned with what I consider 89 7.10 1.78 177 6.21 1.97 the development priorities for India* *Significantly different between collaborators and non-collaborators 81 World Bank Group Country Opinion Survey 2018: India B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in India, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Responsiveness to needs* 85 6.73 1.64 161 5.87 2.03 Flexibility (in terms of the institution’s products and services)* 82 6.41 1.74 150 5.33 1.99 Flexibility (in terms of changing country circumstances)* 81 6.73 1.75 150 5.42 1.95 Being inclusive* 82 6.89 1.78 157 5.92 2.22 Openness (sharing data and other information)* 86 7.09 1.68 163 6.23 2.19 Collaboration with the Government* 83 7.73 1.46 167 7.20 1.82 The speed in which it gets things accomplished on the ground 84 6.19 1.89 151 5.70 2.01 Helping to bring discipline/effective supervision to 78 6.97 1.85 140 6.21 2.10 implementation of investment projects* Collaboration with civil society* 76 6.30 2.01 156 5.01 2.27 Staff accessibility* 75 6.83 2.03 151 5.26 2.23 Collaboration with other donors and development partners* 69 6.83 1.92 131 5.55 2.02 Collaboration with the private sector* 64 6.36 1.88 121 5.60 2.27 Straightforwardness and honesty* 82 7.77 1.70 150 6.73 2.30 Treating clients and stakeholders in India with respect* 85 7.58 1.74 149 6.73 2.07 Being a long-term partner 80 7.66 1.88 151 7.28 1.95 *Significantly different between collaborators and non-collaborators 82 World Bank Group Country Opinion Survey 2018: India C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in India? (1-Not important at all, 10-Very important) Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Regional integration* 78 6.37 2.30 154 5.43 2.86 Food security 86 7.52 1.95 175 7.14 2.50 Urban development 85 7.33 2.00 172 7.41 2.05 Social protection 82 7.01 2.44 167 6.65 2.65 Gender equity 88 7.63 1.82 178 7.24 2.41 Education and skills development 90 8.16 1.72 184 8.28 1.93 Public sector governance/reform 87 7.68 2.05 177 7.14 2.31 Infrastructure – Energy 87 7.62 1.94 176 7.66 1.99 Infrastructure – Transport 84 7.69 2.08 176 7.81 2.01 Pollution 84 7.92 1.69 175 7.64 2.24 Job creation/employment 81 7.90 1.86 177 7.97 2.26 Health and sanitation 86 8.21 1.80 177 8.33 1.87 Climate change 81 7.98 1.75 179 7.84 2.23 Poverty reduction 86 8.22 1.94 176 8.18 2.03 Anti corruption* 82 7.61 2.20 161 6.80 2.63 Private sector development* 80 7.36 2.11 164 6.62 2.45 Agriculture and rural development 83 8.08 1.92 176 8.32 1.81 Trade and exports 82 7.04 2.15 159 7.04 2.26 Natural resource management 83 7.83 1.99 170 7.79 2.20 Economic growth 85 7.94 2.00 171 7.93 2.05 Disaster risk management 88 7.88 1.72 172 7.51 2.01 Equality of opportunity 85 7.87 1.93 171 7.85 2.05 Financial markets* 85 7.56 2.10 159 6.55 2.47 *Significantly different between collaborators and non-collaborators 83 World Bank Group Country Opinion Survey 2018: India C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in India? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Regional integration* 51 6.29 2.04 89 4.96 2.28 Food security* 60 6.85 1.86 121 5.84 2.13 Urban development* 67 7.04 1.69 129 6.26 1.91 Social protection* 65 6.91 1.91 114 5.23 2.19 Gender equity* 72 7.06 1.73 127 5.61 2.12 Education and skills development* 70 7.16 1.65 137 6.08 2.05 Public sector governance/reform* 68 7.19 1.89 123 5.93 1.98 Infrastructure – Energy* 65 7.28 1.75 124 6.63 1.81 Infrastructure – Transport* 71 7.46 1.92 136 6.85 1.81 Pollution* 62 6.97 1.84 113 5.58 2.18 Job creation/employment* 66 6.71 1.82 119 5.55 2.19 Health and sanitation* 71 7.18 1.99 140 6.30 2.04 Climate change* 67 6.81 1.87 124 5.77 1.97 Poverty reduction* 71 6.93 2.09 137 6.04 2.35 Anti corruption* 63 6.48 2.12 110 4.98 2.40 Private sector development* 64 6.94 2.01 109 5.96 1.97 Agriculture and rural development* 72 6.94 1.81 144 6.03 2.25 Trade and exports* 60 6.97 1.91 106 6.27 2.03 Natural resource management* 68 6.96 2.09 129 5.77 2.13 Economic growth 68 7.10 1.87 128 6.56 1.97 Disaster risk management* 66 6.94 2.07 112 5.93 2.43 Equality of opportunity* 66 7.02 2.08 118 5.35 2.29 Financial markets 62 6.84 1.98 101 6.52 1.96 *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 89 7.06 1.72 169 6.13 1.77 achieve development results in India?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group in India? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs 84 6.75 1.93 161 5.90 1.91 of India* The World Bank Group meets India’s needs for knowledge 88 7.03 1.60 165 6.11 2.04 services* *Significantly different between collaborators and non-collaborators 84 World Bank Group Country Opinion Survey 2018: India C. World Bank Group’s Effectiveness and Results (continued) Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD To what extent do you believe that India received value for money from the World Bank Group’s Reimbursable Advisory 60 7.12 1.61 83 6.48 2.14 Services (RAS)? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities In India, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Are timely* 86 7.20 1.86 141 6.26 2.07 Include appropriate level of stakeholder involvement during 85 6.91 1.74 146 5.90 2.08 preparation* Lead to practical solutions* 85 6.81 1.80 154 5.89 1.98 Are accessible (well written and easy to understand) 84 7.25 1.93 165 6.76 2.12 Are source of relevant information on global good practices 79 7.57 1.56 153 7.12 1.81 Are relevant to country challenges 84 6.86 1.78 168 6.40 1.98 Are adequately disseminated* 81 6.89 1.85 150 5.60 2.09 Are translated enough into local language* 66 5.94 2.52 126 4.63 2.50 Are adaptable to India’s specific development challenges and 77 6.70 1.95 159 5.84 2.10 country circumstances* *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 88 7.18 1.73 170 6.15 1.92 development results in your country?* Overall, how would you rate the technical quality of the World 88 7.75 1.39 169 7.02 1.79 Bank Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between collaborators and non-collaborators 85 World Bank Group Country Opinion Survey 2018: India E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD The World Bank Group disburses funds promptly* 74 7.49 1.87 114 6.56 1.96 The World Bank Group effectively monitors and evaluates the 82 7.46 1.74 156 6.79 1.89 projects and programs it supports* The World Bank Group’s approvals and reviews are done in a 79 7.16 1.74 134 6.68 1.96 timely fashion The World Bank Group’s “Safeguard Policy” requirements are 71 7.39 1.70 118 6.85 1.81 reasonable* The World Bank Group’s conditions on its lending are 65 7.12 1.77 118 6.28 1.88 reasonable* The World Bank Group takes decisions quickly in India* 73 6.78 1.99 119 6.05 1.93 Working with the World Bank Group increases India’s 82 7.41 1.90 155 6.74 1.97 institutional capacity* Where country systems are adequate, the World Bank Group 75 7.15 1.71 116 6.41 1.88 makes appropriate use of them* The World Bank Group provides effective implementation 80 7.43 1.73 153 6.74 1.96 support* Help to bring discipline/effective supervision to implementation 74 7.55 1.87 134 6.67 1.97 of investment projects* *Significantly different between collaborators and non-collaborators G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate* 78 7.63 1.71 139 7.07 1.94 I find the information on the World Bank Group’s websites useful 79 7.82 1.67 138 7.35 1.93 The World Bank Group’s social media channels are valuable 59 7.56 1.80 96 6.67 2.13 sources of information about the institution* 86 World Bank Group Country Opinion Survey 2018: India Appendix E: Responses to Select Questions by Year19 All data presented in this appendix are weighted. As a result, means of the FY 2018 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2015 respondents and the total number of respondents indicated may differ from those reported in the FY 2015 COS report. • FY 2015 Number of comparable respondents N=250 • FY 2018 Number of comparable respondents N=301 By weighting, the FY 2018 and FY 2015 samples have the same stakeholder composition and thus are comparable. The stakeholder groups which do not have respondents in both years are not included in the comparison. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY15 FY18 Office of the President/ Prime Minister/ Minister 1% 1% Government Institutions 30% 30% Local Government 2% 2% Bilateral/Multilateral Agency 4% 4% Civil Society 30% 30% Private Sector 5% 5% Academia/Research Institute/Think Tank 13% 13% Media 15% 15% A. General Issues facing India In general would you say that India is headed in ... ? Percentage of Respondents FY15 FY18 The right direction 76.3% 70.3% The wrong direction 4.9% 8.3% Not sure 18.8% 21.4% B. Overall Attitudes toward the World Bank Group Year FY 2015 FY 2018 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 243 6.71 2.03 293 6.20 2.18 India?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between FY15 and FY18 respondents Year FY 2015 FY 2018 N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in India. 230 6.86 2.00 271 6.71 1.95 (1-Not effective at all, 10-Very effective) 19 Only those questions that were asked in the FY ‘15 and FY ‘18 country opinion surveys, with similar response scales/options, are presented. 87 World Bank Group Country Opinion Survey 2018: India B. Overall Attitudes toward the World Bank Group (continued) Year FY 2015 FY 2018 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help India solve its most complicated 219 7.24 1.89 244 6.77 1.93 development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY15 and FY18 respondents To what extent do you agree with the following statements about the World Bank Group’s work in India? (1-Strongly disagree, 10-Strongly agree) Year FY 2015 FY 2018 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in development in India 237 6.84 1.93 262 6.64 1.94 The World Bank Group’s work is aligned with what I consider 229 6.59 1.93 259 6.60 2.00 the development priorities for India To what extent is the World Bank Group an effective development partner in India, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Year FY 2015 FY 2018 N Mean SD N Mean SD Responsiveness to needs* 214 6.73 2.07 242 6.23 1.98 Flexibility (in terms of the institution’s products and services)* 215 6.21 1.99 225 5.75 1.99 Flexibility (in terms of changing country circumstances) 198 6.31 1.97 225 5.97 2.01 Being inclusive 207 6.62 1.96 232 6.32 2.14 Openness (sharing data and other information) 225 6.80 2.14 242 6.64 2.03 Collaboration with the Government* 222 8.12 1.58 246 7.32 1.86 The speed in which it gets things accomplished on the ground 203 6.04 2.11 231 5.84 1.99 Helping to bring discipline/effective supervision to 212 6.63 1.99 implementation of investment projects Collaboration with civil society* 210 5.99 2.27 222 5.49 2.26 Staff accessibility* 217 6.50 2.02 222 5.97 2.27 Collaboration with other donors and development partners* 194 6.77 1.82 193 6.11 2.07 Collaboration with the private sector 185 5.87 2.16 177 5.92 2.23 Straightforwardness and honesty 207 7.31 2.02 230 7.25 2.16 Treating clients and stakeholders in India with respect 224 7.18 1.99 232 7.14 2.02 Being a long-term partner 220 7.80 1.99 230 7.52 1.98 *Significantly different between FY15 and FY18 respondents 88 World Bank Group Country Opinion Survey 2018: India C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in India? (1-Not important at all, 10-Very important) Year FY 2015 FY 2018 N Mean SD N Mean SD Regional integration* 216 6.91 2.37 221 5.58 2.70 Food security* 232 8.16 2.04 251 7.22 2.33 Urban development* 233 7.88 1.94 247 7.35 2.03 Social protection* 226 7.95 2.15 237 6.70 2.65 Gender equity* 227 8.06 1.80 255 7.29 2.26 Education and skills development* ' 235 8.71 1.70 263 8.29 1.86 Public sector governance/reform* 229 8.13 2.30 254 7.27 2.29 Infrastructure – Energy*'' 233 8.45 1.79 256 7.64 2.05 Infrastructure – Transport*''' 236 8.52 1.63 250 7.77 2.09 Pollution 251 7.65 2.16 Job creation/employment* 238 8.57 1.73 248 7.87 2.21 Health and sanitation 253 8.32 1.83 Climate change 223 7.96 1.86 250 7.87 2.11 Poverty reduction 256 8.18 2.08 Anti corruption* 220 7.89 2.38 239 7.07 2.58 Private sector development* 219 7.34 2.10 237 6.84 2.39 Agriculture and rural development 249 8.26 1.89 Trade and exports 216 7.12 2.42 236 6.98 2.30 Natural resource management 243 7.79 2.20 Economic growth* 228 8.42 1.90 250 7.94 2.08 Disaster risk management 250 7.55 2.02 Equality of opportunity 250 7.76 2.08 Financial markets 237 6.92 2.43 *Significantly different between FY15 and FY18 respondents. ' In FY 2015, the category was “Education” '' In FY 2015, the category was “Energy” ''' In FY 2015, the category was “Transport (e.g., roads, bridges, transportation)” 89 World Bank Group Country Opinion Survey 2018: India C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in India? (1-Not effective at all, 10-Very effective) Year FY 2015 FY 2018 N Mean SD N Mean SD Regional integration 131 5.73 2.08 129 5.41 2.31 Food security 165 6.60 1.97 166 6.26 2.16 Urban development 162 6.24 1.94 190 6.50 1.94 Social protection 149 6.37 2.09 164 5.89 2.24 Gender equity 164 6.36 1.97 190 6.23 2.11 Education and skills development' 178 6.67 1.89 197 6.46 2.00 Public sector governance/reform 178 6.62 2.02 182 6.48 2.04 Infrastructure – Energy'' 142 6.71 1.90 181 6.76 1.93 Infrastructure – Transport''' 175 7.03 1.85 204 7.06 1.89 Pollution 164 6.10 2.24 Job creation/employment 169 6.13 1.89 176 5.97 2.17 Health and sanitation 202 6.68 2.07 Climate change 157 6.17 2.00 182 6.14 2.04 Poverty reduction 194 6.38 2.32 Anti corruption 163 5.69 2.43 Private sector development 139 5.82 2.04 165 6.24 2.07 Agriculture and rural development 210 6.40 2.15 Trade and exports 128 6.24 1.88 154 6.40 2.13 Natural resource management 186 6.22 2.21 Economic growth 164 6.96 1.94 190 6.72 2.01 Disaster risk management 165 6.26 2.35 Equality of opportunity 172 6.07 2.38 Financial markets 153 6.56 2.06 ' In FY 2015, the category was “Education” '' In FY 2015, the category was “Energy” ''' In FY 2015, the category was “Transport (e.g., roads, bridges, transportation)” Year FY 2015 FY 2018 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in India? 223 6.66 1.90 254 6.52 1.79 (1-To no degree at all, 10-To a very significant degree) 90 World Bank Group Country Opinion Survey 2018: India C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in India? (1-Strongly disagree, 10-Strongly agree) Year FY 2015 FY 2018 N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs 220 6.33 1.91 236 6.29 1.95 of India The World Bank Group meets India’s needs for knowledge 222 6.45 2.02 245 6.50 1.92 services D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents FY15 FY18 Weekly 7.3% 6.4% Monthly 25.4% 24.4% A few times a year 49.6% 45.9% Rarely 12.1% 17.0% Never 5.6% 6.4% In India, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Year FY 2015 FY 2018 N Mean SD N Mean SD Are timely 205 6.75 2.04 223 6.72 2.04 Include appropriate level of stakeholder involvement during 205 6.52 2.11 227 6.34 2.02 preparation Lead to practical solutions 217 6.66 2.08 231 6.30 1.98 Are accessible (well written and easy to understand) 223 7.05 2.13 242 6.89 2.13 Are source of relevant information on global good practices 224 7.51 1.89 225 7.32 1.72 Are relevant to country challenges 246 6.58 1.92 Are adequately disseminated 222 6.12 2.03 Are translated enough into local language 185 5.22 2.59 Are adaptable to India’s specific development challenges and 220 6.79 1.96 230 6.28 2.06 country circumstances* *Significantly different between FY15 and FY18 respondents. Year FY 2015 FY 2018 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 232 6.97 1.93 254 6.58 1.89 development results in your country?* Overall, how would you rate the technical quality of the World 234 7.67 1.64 255 7.28 1.71 Bank Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between FY15 and FY18 respondents. 91 World Bank Group Country Opinion Survey 2018: India E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Year FY 2015 FY 2018 N Mean SD N Mean SD The World Bank Group disburses funds promptly 188 7.36 1.91 185 7.01 2.01 The World Bank Group effectively monitors and evaluates the 227 7.49 1.82 234 7.12 1.89 projects and programs it supports* The World Bank Group’s approvals and reviews are done in a 199 7.41 1.83 210 6.92 1.90 timely fashion* The World Bank Group’s “Safeguard Policy” requirements are 174 7.41 1.82 185 7.09 1.86 reasonable The World Bank Group’s conditions on its lending are 178 7.02 1.94 179 6.58 1.91 reasonable* The World Bank Group takes decisions quickly in India* 188 6.76 1.87 191 6.35 1.93 Working with the World Bank Group increases India’s 227 7.53 2.02 232 7.00 1.96 institutional capacity* Where country systems are adequate, the World Bank Group 190 7.05 2.07 189 6.72 1.92 makes appropriate use of them The World Bank Group provides effective implementation 223 7.44 1.98 227 7.09 1.87 support Help to bring discipline/effective supervision to implementation 202 7.12 2.00 of investment projects *Significantly different between FY15 and FY18 respondents. F. The Future Role of the World Bank Group in India When considering the combination of services that the World Bank Group offers in India, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in India?* (Select only ONE response) Percentage of Respondents FY15 FY18 Financial services 50.4% 20.6% Knowledge products 18.4% 33.5% Convening services 7.4% 6.6% None of the above 0.4% 1.1% The combination is appropriate for India 19.7% 30.5% Don’t know 3.7% 7.7% *Significantly different between FY15 and FY18 respondents. G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Percentage of Respondents FY15 FY18 Yes 38.7% 41.3% No 61.3% 58.7% Do you have reliable access to the Internet?' Percentage of Respondents FY15 FY18 Yes 98.7% 96.4% No 1.3% 3.6% ' In FY 2015, the question was “Do you have access to the Internet?” 92 World Bank Group Country Opinion Survey 2018: India G. Communication and Information Sharing (continued) Do you use/have you used the World Bank Group website?* Percentage of Respondents FY15 FY18 Yes 82.5% 74.1% No 17.5% 25.9% *Significantly different between FY18 and FY16 respondents. Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, Twitter, YouTube, and Flickr)?* ' Percentage of Respondents FY15 FY18 Yes 23.4% 33.2% No 76.6% 66.8% *Significantly different between FY18 and FY16 respondents. ' In FY 2015, the question was “Do you follow World Bank Group India on its social media sites (e.g., Facebook, Twitter, etc.)” Which Internet connection do you use primarily when visiting a World Bank Group website?* Percentage of Respondents FY15 FY18 High speed/WiFi 90.8% 98.9% Dial-up 9.2% 1.1% *Significantly different between FY15 and FY18 respondents. Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Year FY 2015 FY 2018 N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate* 202 7.59 1.70 216 7.22 1.94 I find the information on the World Bank Group’s websites 200 7.78 1.60 214 7.52 1.94 useful The World Bank Group’s social media channels are valuable 94 6.65 2.19 146 7.14 2.08 sources of information about the institution *Significantly different between FY15 and FY18 respondents. 93 World Bank Group Country Opinion Survey 2018: India Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in India? (Choose no more than TWO) collaborate/work with the World Bank Indicator Question Group in your country? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not collaborating Collaborating with No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG the WBG Overall, please rate your impression of the World Bank 6.25 7.30 6.82 6.14 6.51 6.72 6.45 6.86 6.42 6.92 6.64 6.37 Group’s effectiveness in India. Overall the World Bank Group currently plays a relevant role 6.36 6.99 6.70 6.40 6.59 6.61 6.65 6.47 6.46 6.86 6.59 6.63 in development in India The World Bank Group’s work is aligned with what I consider 6.21 7.10 6.48 6.43 6.48 6.42 6.53 6.32 6.29 6.80 6.44 6.53 the development priorities for India Responsiveness to needs 5.87 6.73 6.34 5.80 6.04 6.39 6.14 6.16 5.96 6.49 6.19 5.98 Flexibility (in terms of the institution’s products and services) 5.33 6.41 5.74 5.34 5.52 5.81 5.61 5.57 5.51 5.78 5.69 5.34 Flexibility (in terms of changing country circumstances) 5.42 6.73 6.02 5.51 5.73 6.11 5.77 6.00 5.76 6.01 5.93 5.56 Being inclusive 5.92 6.89 6.35 5.96 6.24 6.13 6.20 6.21 6.08 6.49 6.22 6.16 Openness (sharing data and other information) 6.23 7.09 6.68 6.34 6.54 6.58 6.45 6.78 6.50 6.67 6.58 6.47 Collaboration with the Government 7.20 7.73 7.41 7.22 7.41 7.17 7.25 7.52 7.19 7.65 7.35 7.31 The speed in which it gets things accomplished on the 5.70 6.19 5.92 5.70 5.78 6.00 5.78 5.97 5.96 5.61 5.90 5.67 ground Helping to bring discipline/effective supervision to 6.21 6.97 6.70 6.16 6.60 6.28 6.33 6.87 6.44 6.63 6.65 6.04 implementation of investment projects Collaboration with civil society 5.01 6.30 5.38 5.35 5.46 5.13 5.46 5.17 5.16 5.80 5.49 4.98 Staff accessibility 5.26 6.83 5.91 5.47 5.77 5.70 5.63 6.01 5.50 6.23 5.96 5.08 Collaboration with other donors and development partners 5.55 6.83 6.15 5.79 5.99 6.09 5.98 6.11 5.90 6.29 6.06 5.89 Collaboration with the private sector 5.60 6.36 5.88 5.85 5.97 5.63 5.79 6.04 5.88 5.83 5.87 5.87 Straightforwardness and honesty 6.73 7.77 7.14 6.94 7.22 6.68 7.07 7.06 6.89 7.43 7.20 6.67 Treating clients and stakeholders in India with respect 6.73 7.58 7.15 6.90 7.17 6.79 7.04 7.11 6.94 7.31 7.19 6.70 Being a long-term partner 7.28 7.66 7.57 7.13 7.43 7.39 7.28 7.70 7.34 7.56 7.51 7.12 To what extent does the World Bank Group’s work help to achieve development results in India? 6.13 7.06 6.58 6.06 6.39 6.41 6.38 6.43 6.23 6.74 6.44 6.27 The World Bank Group’s financial instruments meet the 5.90 6.75 6.25 5.93 6.06 6.29 6.21 5.94 5.92 6.58 6.18 5.98 needs of India The World Bank Group meets India’s needs for knowledge 6.11 7.03 6.55 6.11 6.23 6.77 6.41 6.36 6.25 6.70 6.49 6.11 services World Bank Group’s knowledge work and activities are adaptable to India’s specific development challenges and 5.84 6.70 6.15 6.06 6.16 6.03 6.13 6.10 5.93 6.49 6.28 5.64 country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 6.15 7.18 6.57 6.29 6.39 6.68 6.55 6.29 6.30 6.81 6.59 6.10 development results in your country? Overall, how would you rate the technical quality of the World 7.02 7.75 7.29 7.26 7.19 7.49 7.29 7.26 7.33 7.18 7.26 7.34 Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in India 6.05 6.78 6.47 6.08 6.33 6.36 6.25 6.50 6.19 6.62 6.46 5.93 Where country systems are adequate, the World Bank 6.41 7.15 6.78 6.46 6.56 6.94 6.75 6.50 6.69 6.63 6.74 6.44 Group makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 94 World Bank Group Country Opinion Survey 2018: India Appendix G: India FY18 COS Questionnaire World Bank Group Country Survey FY 2018 – India The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in India or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in India, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in India. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING INDIA A1. In general would you say that India is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 95 World Bank Group Country Opinion Survey 2018: India SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in India. Please identify which of the following you consider the most important development priorities in India. (Choose no more than THREE) 1 Regional integration 13 Climate change (e.g., mitigation, adaptation) 2 Food security 14 Poverty reduction 3 Urban development 15 Anti corruption Social protection (e.g., pensions, targeted social Private sector development (i.e., development of 4 16 assistance) enterprises, ease of doing business) 5 Gender equity 17 Agriculture and rural development 6 Education and skills development 18 Trade and exports Public sector governance/reform (i.e., government Natural resource management (e.g., environment, 7 effectiveness, public financial management, public 19 water, forests) expenditure, fiscal system reform) 8 Infrastructure – Energy 20 Economic growth Infrastructure – Transport (e.g., roads, bridges, 9 21 Disaster risk management transportation) 10 Pollution 22 Equality of opportunity (i.e., social inclusion) 11 Job creation/employment 23 Financial markets 12 Health and sanitation A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in India? (Choose no more than THREE) Public sector governance/reform (i.e., government 1 Agriculture and rural development 12 effectiveness, public financial management, public expenditure, fiscal system reform) 2 Trade and exports 13 Infrastructure – Energy Natural resource management (e.g., environment, Infrastructure – Transport (e.g., roads, bridges, 3 14 water, forests) transportation) 4 Economic growth 15 Pollution 5 Disaster risk management 16 Job creation/employment 6 Equality of opportunity (i.e., social inclusion) 17 Health and sanitation 7 Financial markets 18 Regional integration 8 Climate change (e.g., mitigation, adaptation) 19 Food security 9 Education and skills development 20 Urban development Social protection (e.g., pensions, targeted social 10 Anti corruption 21 assistance) Private sector development (i.e., development of 11 22 Gender equity enterprises, ease of doing business) 96 World Bank Group Country Opinion Survey 2018: India SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in India? (Choose no more than TWO) 1 More reliable social safety net 2 Greater access to micro-finance for the poor 3 Greater access to health and nutrition for citizens 4 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 5 A growing middle class having access to better quality public services 6 Better opportunity for the poor who live in rural areas 7 Better opportunity for the poor who live in urban areas 8 Consistent economic growth 9 Greater voice and participation for citizens to help ensure greater accountability 10 Education and training that better ensure job opportunity 11 Better employment opportunities for young people 12 Better employment opportunities for women 13 Other (please specify):_____________________________________ 97 World Bank Group Country Opinion Survey 2018: India SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in India? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in India. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help India solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in India, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in India? (Choose no more than THREE) 1 Infrastructure – Energy 13 Economic growth Infrastructure – Transport (e.g., roads, bridges, 2 14 Disaster risk management transportation) 3 Pollution 15 Equality of opportunity (i.e., social inclusion) 4 Regional integration 16 Climate change (e.g., mitigation, adaptation) 5 Food security 17 Poverty reduction 6 Urban development 18 Anti corruption Social protection (e.g., pensions, targeted social Private sector development (i.e., development of 7 19 assistance) enterprises, ease of doing business) 8 Gender equity 20 Agriculture and rural development 9 Education and skills development 21 Trade and exports Public sector governance/reform (i.e., government Natural resource management (e.g., environment, 10 effectiveness, public financial management, public 22 water, forests) expenditure, fiscal system reform) 11 Job creation/employment 23 Financial markets 12 Health and sanitation 98 World Bank Group Country Opinion Survey 2018: India SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in India? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Bringing together different groups of stakeholders   Capacity development related to World Bank Group 2   supported projects Technical assistance for strengthening systems and 3   institutions of service delivery 4 Policy advice, studies, analyses   5 Financial resources   6 Data and statistics   7 Promoting knowledge sharing   8 Implementation support and project monitoring   9 Mobilizing third party financial resources   10 Donor coordination   11 Other (please specify): ________________________   B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in India? (Choose no more than TWO) 1 Arrogant in its approach 2 Not client focused 3 The credibility of its knowledge/data World Bank Group’s processes too complex and slow (e.g., too bureaucratic in its operational policies and 4 procedures) 5 Not willing to honestly criticize policies and reform efforts in the country 6 Staff too inaccessible 7 Not collaborating enough with private sector 8 Not aligned with other donors’ work 9 Not aligned with country priorities 10 Not collaborating enough with civil society (including NGOs, CBOs, beneficiary representatives) 11 Not enough public disclosure of its work 12 Not adequately sensitive to political/social realities in India 13 Too influenced by developed countries 14 Not exploring alternative policy options 15 Not sufficiently focused on results 16 Not in it for the long term 17 Its advice and strategies do not lend themselves to practical problem solving 18 Other (please specify): __________________________________________________ 19 Don’t know 99 World Bank Group Country Opinion Survey 2018: India SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B7. To what extent do you believe that the World Bank Group’s work and support help the poorest in India? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B8. How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the India Government’s efforts to reduce poverty? (If you have NO exposure to/experience with the instruments listed below, please select “N/A”) Not effective Very N/A at all effective 1 Investment Project Financing (IPF) 1 2 3 4 5 6 7 8 9 10  2 Development Policy Financing (DPF) 1 2 3 4 5 6 7 8 9 10  3 Program-for-Results Financing (PforR) 1 2 3 4 5 6 7 8 9 10  4 Trust funds and grants 1 2 3 4 5 6 7 8 9 10  5 MIGA Guarantees 1 2 3 4 5 6 7 8 9 10  6 IFC Investment Services 1 2 3 4 5 6 7 8 9 10  7 IFC Advisory Services 1 2 3 4 5 6 7 8 9 10  B9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Beneficiaries 7 Academia/think tanks/research institutes 2 Youth/university groups 8 Parliament 3 Private sector 9 Foundations 4 Local government 10 Media 5 Donor community 11 Other (please specify): _____________________ 6 NGOs/Community Based Organizations 12 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in India? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B10 1 2 3 4 5 6 7 8 9 10  relevant role in development in India The World Bank Group’s work is aligned with what I B11 1 2 3 4 5 6 7 8 9 10  consider the development priorities for India 100 World Bank Group Country Opinion Survey 2018: India SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in India, in terms of each of the following? To no degree To a very significant Don't at all degree know B12 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B13 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B14 1 2 3 4 5 6 7 8 9 10  circumstances) B15 Being inclusive 1 2 3 4 5 6 7 8 9 10  B16 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B17 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B18 1 2 3 4 5 6 7 8 9 10  the ground Helping to bring discipline/effective supervision to B19 1 2 3 4 5 6 7 8 9 10  implementation of investment projects B20 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B21 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B22 1 2 3 4 5 6 7 8 9 10  partners B23 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B24 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in India with B25 1 2 3 4 5 6 7 8 9 10  respect B26 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B27. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 Poor coordination within the Government 2 There is an inadequate level of private sector participation and support 3 Poor donor coordination 4 The World Bank Group is not sensitive enough to political/social realities on the ground 5 Lack of/inadequate levels of capacity in Government 6 There is not an adequate level of citizen/civil society participation 7 Corruption 8 Poor coordination within the World Bank Group 9 The World Bank Group does not provide the government with consistent support throughout the reform effort 10 Political pressures and obstacles 11 Reforms are not well thought out in light of country challenges 12 Other (please specify): ________________________________________ 101 World Bank Group Country Opinion Survey 2018: India SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in India? Not important Very Don't at all important know 1 Regional integration 1 2 3 4 5 6 7 8 9 10  2 Food security 1 2 3 4 5 6 7 8 9 10  3 Urban development 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 4 1 2 3 4 5 6 7 8 9 10  assistance) 5 Gender equity 1 2 3 4 5 6 7 8 9 10  6 Education and skills development 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 7 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 8 Infrastructure – Energy 1 2 3 4 5 6 7 8 9 10  Infrastructure – Transport (e.g., roads, bridges, 9 1 2 3 4 5 6 7 8 9 10  transportation) 10 Pollution 1 2 3 4 5 6 7 8 9 10  11 Job creation/employment 1 2 3 4 5 6 7 8 9 10  12 Health and sanitation 1 2 3 4 5 6 7 8 9 10  13 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  14 Poverty reduction 1 2 3 4 5 6 7 8 9 10  15 Anti corruption 1 2 3 4 5 6 7 8 9 10  Private sector development (i.e., development of 16 1 2 3 4 5 6 7 8 9 10  enterprises, ease of doing business) 17 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  18 Trade and exports 1 2 3 4 5 6 7 8 9 10  Natural resource management (e.g., environment, 19 1 2 3 4 5 6 7 8 9 10  water, forests) 20 Economic growth 1 2 3 4 5 6 7 8 9 10  21 Disaster risk management 1 2 3 4 5 6 7 8 9 10  22 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  23 Financial markets 1 2 3 4 5 6 7 8 9 10  102 World Bank Group Country Opinion Survey 2018: India SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in India? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know 1 Regional integration 1 2 3 4 5 6 7 8 9 10  2 Food security 1 2 3 4 5 6 7 8 9 10  3 Urban development 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 4 1 2 3 4 5 6 7 8 9 10  assistance) 5 Gender equity 1 2 3 4 5 6 7 8 9 10  6 Education and skills development 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 7 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 8 Infrastructure – Energy 1 2 3 4 5 6 7 8 9 10  Infrastructure – Transport (e.g., roads, bridges, 9 1 2 3 4 5 6 7 8 9 10  transportation) 10 Pollution 1 2 3 4 5 6 7 8 9 10  11 Job creation/employment 1 2 3 4 5 6 7 8 9 10  12 Health and sanitation 1 2 3 4 5 6 7 8 9 10  13 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  14 Poverty reduction 1 2 3 4 5 6 7 8 9 10  15 Anti corruption 1 2 3 4 5 6 7 8 9 10  Private sector development (i.e., development of 16 1 2 3 4 5 6 7 8 9 10  enterprises, ease of doing business) 17 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  18 Trade and exports 1 2 3 4 5 6 7 8 9 10  Natural resource management (e.g., environment, 19 1 2 3 4 5 6 7 8 9 10  water, forests) 20 Economic growth 1 2 3 4 5 6 7 8 9 10  21 Disaster risk management 1 2 3 4 5 6 7 8 9 10  22 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  23 Financial markets 1 2 3 4 5 6 7 8 9 10  103 World Bank Group Country Opinion Survey 2018: India SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in India? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in India? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C4 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, Program-for-Results, etc.) meet the needs of India The World Bank Group meets India’s needs for C5 knowledge services (e.g., research, analysis, data, 1 2 3 4 5 6 7 8 9 10  technical assistance) C6. To what extent do you believe that India received value for money from the World Bank Group’s Reimbursable Advisory Services (RAS)? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 104 World Bank Group Country Opinion Survey 2018: India SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In India, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on D6 1 2 3 4 5 6 7 8 9 10  global good practices D7 Are relevant to country challenges 1 2 3 4 5 6 7 8 9 10  D8 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D9 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to India’s specific D10 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D11. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D12. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 105 World Bank Group Country Opinion Survey 2018: India SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in India Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10  India’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) Help to bring discipline/effective supervision E10 1 2 3 4 5 6 7 8 9 10  to implementation of investment projects 106 World Bank Group Country Opinion Survey 2018: India SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN INDIA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in India? (Choose no more than TWO) 1 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 2 Work more with civil society and beneficiary representatives 3 Increase the level of capacity development in the country 4 Improve the quality of its experts as related to India’s specific challenges 5 Work more with private sector 6 Offer more innovative knowledge services 7 Collaborate more effectively with Government clients (e.g., national, state, local) 8 Work faster 9 Reduce the complexity of obtaining World Bank Group financing 10 Increase availability of Reimbursable Advisory Services (RAS) 11 Help to bring discipline/effective supervision to implementation of investment projects 12 Offer more innovative financial products 13 Ensure greater selectivity in its work 14 Provide more adequate data/knowledge/statistics/figures on India’s economy 15 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in India, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in India? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for India 6 Don’t know 107 World Bank Group Country Opinion Survey 2018: India SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in India? (Choose no more than TWO) 1 Radio 6 Facebook 2 Magazines 7 Twitter 3 Newspapers 8 Other social media (e.g., blogs, YouTube, Flickr) 4 Television 9 Other (please specify): ____________________ 5 Internet G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) World Bank Group’s publications and other written 1 6 World Bank Group’s website materials 2 World Bank Group’s e-Newsletters 7 World Bank Group’s Facebook World Bank Group’s 3 8 World Bank Group’s Twitter seminars/workshops/conferences World Bank Group’s other social media channels 4 Mobile phones 9 (e.g., blogs, YouTube, Flickr) Direct contact with World Bank Group (i.e., face to 5 10 Other (please specify): ____________________ face meetings/discussions) Are you aware of the World Bank Group's Access to Information Policies under which the World G3 Yes No Bank Group discloses any information in its possession that is not on a list of exceptions? G4 Do you have reliable access to the Internet? Yes No G5 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, G6 Yes No Twitter, YouTube, and Flickr)? G7. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up G8. How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for information/knowledge that you can use in your work? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never 108 World Bank Group Country Opinion Survey 2018: India SECTION G: COMMUNICATION AND INFORMATION SHARING Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G9 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G10 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G11 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution G12. Which of the following reports have you read either partially or fully? (Select ALL that apply) 1 World Development Report 2018 – Learning to Realize Education’s Promise 2 Doing Business Report 3 South Asia Economic Focus – Globalization Backlash 4 South Asia’s Turn: Policies to Boost Competitiveness and Create the Next Export Powerhouse 5 Stitches to Riches? Apparel Employment, Trade and Economic Development 6 None of the above 7 Other (please specify): ________________________ G13. If you selected a report(s) from the above list, where did you read or hear about them? (Choose no more than TWO) 1 Discussion with colleagues 6 World Bank Group’s website 2 Local newspapers 7 World Bank Group’s e-Newsletters World Bank Group’s social media channels (e.g., 3 Local broadcast (radio/TV) 8 Facebook, Twitter) International sources (incl. newspapers, radio, TV, 4 9 Other social media periodicals) 5 Internet 10 Other (please specify): ____________________ 109 World Bank Group Country Opinion Survey 2018: India SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial Department 4 14 Trade Union or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): _______________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you primarily engage with in India? (Select only ONE response) 1 The World Bank (IBRD/IDA) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ 110 World Bank Group Country Opinion Survey 2018: India SECTION H: BACKGROUND INFORMATION H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in India? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in India? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. What’s your age? 1 25 and under 2 26-35 3 36-45 4 46-55 5 56 and above H10. Which best represents your geographic location? 1 Delhi 2 Odhisha 3 Jharkhand 4 Assam 5 Andhra Pradesh 6 Maharashtra Thank you for completing the survey! 111