This note provides guidance on how investors can provide effective remedies to affected parties who perceive that their rights have been adversely affected by business activities. A grievance redress mechanism (GRM) is a set of arrangements that enable local communities, employees, out growers, and other affected stakeholders to raise grievances with the investor and seek redress when they perceive a negative impact arising from the investor’s activities...
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Grievance redress mechanisms (English). Responsible Agricultural Investment (RAI) Knowledge Into Action Note|no. 19 Washington, D.C. : World Bank Group. http://documents.worldbank.org/curated/en/145491521090890782