Performance management can improve local services in developing countries : the service improvement action plan (English)

The Service Improvement Action Plan (SIAP) is a performance management tool developed to help local governments, especially those in developing or transition economies, improve their services. It has been used effectively by local governments with limited resources in a number of countries, including Albania, Honduras, Kosovo and Pakistan, among others. This note describes SIAP implementation to date, outlines some of the tool's advantages and limitations...

DETAILS

Author

Mark,Katharine;
Document Date
2014/01/01
Document Type
Brief
Report Number
84371
Volume No
1
Total Volume(s)
1
Country
World,
Region
Other,
Disclosure Date
2014/01/31
Disclosure Status
Disclosed
Doc Name
Performance management can improve local services in developing countries : the service improvement action plan
Keywords
Poverty Reduction & Economic Management

DOWNLOADS

COMPLETE REPORT

Official version of document (may contain signatures, etc)

Official PDF
TXT*
Download Stats
*The text version is uncorrected OCR text and is included solely to benefit users with slow connectivity.

Citation

Mark,Katharine.

Performance management can improve local services in developing countries : the service improvement action plan (English). PREM Notes|no. 29. Special series on The Nuts and Bolts of M&E Systems Washington DC ; World Bank Group. http://documents.worldbank.org/curated/en/147551468326697630

Performance management can improve local services in developing countries : the service improvement action plan (English)

DETAILS

DOWNLOADS

COMPLETE REPORT

Citation

SUBSCRIBE TO EMAIL ALERTS