World Bank Group Country Opinion Survey 2019: Paraguay FY 2019 Paraguay Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 August 2019 World Bank Group Country Opinion Survey 2019: Paraguay Acknowledgements The Paraguay Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG), led by Sharon Felzer (Senior Communications Officer, Head of PORG). Svetlana Markova, Jessica Cameron, Antonina Redko, and Yulia Danilina oversaw design, reporting, and analysis. Dania Mendoza, Noreen Wambui, and Irina Popova provided data support. PORG acknowledges the significant contribution from the Paraguay country team and the independent fielding agency De Broca. In particular, PORG is grateful for the support from Ruth Gonzalez Llamas (Communications Officer) who coordinated the survey related activities from Asuncion, Paraguay. 1 World Bank Group Country Opinion Survey 2019: Paraguay Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Paraguay ...................................................9 V. Overall Attitudes toward the World Bank Group .......................17 VI. Sectoral Effectiveness................................................................22 VII. How the World Bank Group Operates .......................................25 VIII. World Bank Group’s Knowledge and Instruments .....................30 IX. The Future Role of the World Bank Group in Paraguay .............34 X. Communication and Outreach ..................................................38 XI. Appendices ................................................................................42 PARAGUAY 2 World Bank Group Country Opinion Survey 2019: Paraguay I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Paraguay perceive the WBG. The survey explored: ▪ General Issues Facing Paraguay ▪ Overall Attitudes toward the World Bank Group ▪ World Bank Group’s Effectiveness and Results ▪ The World Bank Group’s Knowledge Work and Activities ▪ Working with the World Bank Group ▪ The Future Role of the World Bank Group in Paraguay ▪ Communication and Information Sharing ▪ Background Information II. Methodology From March to May 2019, 563 stakeholders of the WBG in Paraguay were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the Office of the President, Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/ contractors working on WBG-supported projects/programs; local governments; bilateral and multilateral agencies; private sector organizations; the financial sector/private banks; private foundations; NGOs and community-based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; judiciary branch; and other organizations. A total of 260 stakeholders participated in the survey (46% response rate). Respondents received the questionnaires via courier or the online survey platform Qualtrics. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’16 (response rate was 61%, N=184). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’16 COS report and the non- weighted data presented in appendices A, B, C, and E. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix D (page 77). Note that the body of the report presents data on selected questions of the survey questionnaire. Please refer to Appendix A for data on all survey questions. Appendices B, C, D and E present data on selected questions. Additional data breakdowns are available upon request. 3 World Bank Group Country Opinion Survey 2019: Paraguay III. Demographics of the Sample Current Position ▪ For further analyses, some respondent groups were combined1. 1 Respondents from bilateral agencies were combined with respondents from multilateral agencies; respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from NGOs/ community-based organizations, private foundations, trade unions, and youth groups were combined in the “CSO” category; and the small number of respondents from the office of the President/Prime Minister, the office of a minister, the office of a parliamentarian, local government, independent government institutions, and the judiciary branch were included in the “Other” category. There were no respondents from faith-based groups. 4 World Bank Group Country Opinion Survey 2019: Paraguay III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2019: Paraguay III. Demographics of the Sample (continued) Geographic Locations ▪ Because of the small number of respondents from Eastern Region and Western Region, comparisons of geographic locations were not conducted. Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2019: Paraguay III. Demographics of the Sample (continued) Familiarity with the World Bank Group ▪ Impact of familiarity: Respondents’ ratings of familiarity with the WBG were significantly, moderately correlated with their ratings of the WBG’s overall effectiveness in Paraguay, with their ratings of the extent to which the WBG plays a relevant role in development in Paraguay, and the extent to which the WBG contributes to the country’s development results. 7 World Bank Group Country Opinion Survey 2019: Paraguay III. Demographics of the Sample (continued) Familiarity with the WBG vs. Other Development Banks2 ▪ Year comparison: Respondents in this year’s Country Survey and respondents in the FY’16 Country Survey had statistically similar levels of familiarity with the World Bank Group (WBG), the Inter-American Development Bank (IDB/BID), and the Latin American Development Bank (CAF). 2 Means presented in the chart were calculated based on weighted data. See Appendix D (page 79) for details. 8 World Bank Group Country Opinion Survey 2019: Paraguay IV. General Issues Facing Paraguay Optimism for the Future of Paraguay Perceptions of Economic Opportunity 9 World Bank Group Country Opinion Survey 2019: Paraguay IV. General Issues Facing Paraguay (continued) Perceptions of Improvement and Decline in Specific Areas 10 World Bank Group Country Opinion Survey 2019: Paraguay IV. General Issues Facing Paraguay (continued) Development Priority ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that the most important development priorities in Paraguay were “public sector governance/ reform” (42%), “poverty reduction” (32%), and “education” (31%). 11 World Bank Group Country Opinion Survey 2019: Paraguay IV. General Issues Facing Paraguay (continued) What Would Contribute Most to Reducing Poverty ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that the biggest contributors to poverty reduction in Paraguay were “education” (46%) and “anti-corruption” (31%). 12 World Bank Group Country Opinion Survey 2019: Paraguay IV. General Issues Facing Paraguay (continued) The Impact of Global Challenges on Paraguay 13 World Bank Group Country Opinion Survey 2019: Paraguay IV. General Issues Facing Paraguay (continued) Trust in Institutions 14 World Bank Group Country Opinion Survey 2019: Paraguay IV. General Issues Facing Paraguay (continued) Civil Society Engagement 15 World Bank Group Country Opinion Survey 2019: Paraguay IV. General Issues Facing Paraguay (continued) Attributions for Slow/Failed Reform Efforts 16 World Bank Group Country Opinion Survey 2019: Paraguay V. Overall Attitudes toward the World Bank Group Overall Effectiveness of the World Bank Group vs. Other Development Banks3 (Indicator Question) Achieving Development Results (Indicator Question) 3 Means presented in the charts on this page were calculated based on weighted data. 17 World Bank Group Country Opinion Survey 2019: Paraguay V. Overall Attitudes toward the World Bank Group (continued) Influence on Paraguay’s Development Agenda (Indicator Question) WBG Staff Preparedness4 4 Means presented in the chart were calculated based on weighted data. 18 World Bank Group Country Opinion Survey 2019: Paraguay V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups ▪ Stakeholder groups: Respondents from bilateral/multilateral agencies had the highest mean ratings for the aggregated responses to the twenty-eight COS indicator questions, whereas respondents from academia had significantly lower mean ratings. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (page 58). ▪ Collaboration: Respondents who collaborate with the WBG had significantly higher mean ratings for the aggregated responses to the twenty-eight COS indicator questions (mean rating = 7.5) compared to respondents who do not collaborate with the WBG (mean rating = 6.3). Responses for individual indicator questions by exposure to the WBG can be found in Appendix E (page 82). 19 World Bank Group Country Opinion Survey 2019: Paraguay V. Overall Attitudes toward the World Bank Group (continued) Greatest Value ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that the WBG’s greatest values to Paraguay were its “financial resources” (53%), “policy advice, studies, analyses” (44%), and “technical assistance” (36%). 20 World Bank Group Country Opinion Survey 2019: Paraguay V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that the WBG’s greatest weaknesses in its work in Paraguay were “World Bank Group’s processes too slow” (26%) and “not enough public disclosure of its work” (22%). 21 World Bank Group Country Opinion Survey 2019: Paraguay VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison5 5 Means presented in this chart were calculated based on weighted data. 22 World Bank Group Country Opinion Survey 2019: Paraguay VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration6 6Note in the Appendix on the sectoral effectiveness (Appendix A, page 43) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 23 World Bank Group Country Opinion Survey 2019: Paraguay VI. Sectoral Effectiveness (continued) Helping the Poorest7 The WBG’s Human Capital Investment 7 Percentages in the chart were calculated based on weighted data. 24 World Bank Group Country Opinion Survey 2019: Paraguay VII. How the World Bank Group Operates The World Bank Group’s Work in Paraguay: Year Comparison8 The World Bank Group’s Work in Paraguay: Collaboration 8 Means in the chart were calculated based on weighted data. 25 World Bank Group Country Opinion Survey 2019: Paraguay VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison9 9 Means in the chart were calculated based on weighted data. 26 World Bank Group Country Opinion Survey 2019: Paraguay VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration 27 World Bank Group Country Opinion Survey 2019: Paraguay VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison10 10 Means in the chart were calculated based on weighted data. 28 World Bank Group Country Opinion Survey 2019: Paraguay VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration 29 World Bank Group Country Opinion Survey 2019: Paraguay VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities 30 World Bank Group Country Opinion Survey 2019: Paraguay VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Paraguay’s Knowledge Needs11 (Indicator Question) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 11 Means in the charts on this page were calculated based on weighted data. 31 World Bank Group Country Opinion Survey 2019: Paraguay VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities12 12 Means in the chart were calculated based on weighted data. 32 World Bank Group Country Opinion Survey 2019: Paraguay VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Paraguay’s Needs for Financial Instruments13 (Indicator Question) WBG’s Reimbursable Advisory Services 13 Means in the chart were calculated based on weighted data. 33 World Bank Group Country Opinion Survey 2019: Paraguay IX. The Future Role of the WBG in Paraguay Making the World Bank Group of Greater Value ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that the WBG should “increase the level of capacity development in the country” (30%) and “support the capacity building at the operational level of the Government” (30%). 34 World Bank Group Country Opinion Survey 2019: Paraguay IX. The Future Role of the WBG in Paraguay (continued) The World Bank Group Should Collaborate More with … ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that the WBG should collaborate more with “local government” (51%), “academia/think tanks/research institutes” (32%), and “NGOs/Community Based Organizations” (31%) to ensure better development results in Paraguay. 35 World Bank Group Country Opinion Survey 2019: Paraguay IX. The Future Role of the WBG in Paraguay (continued) Where the World Bank Group Should Focus its Resources ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that the WBG should focus its resources on “public sector governance/reform” (35%), “education” (29%), and “poverty reduction” (25%). 36 World Bank Group Country Opinion Survey 2019: Paraguay IX. The Future Role of the WBG in Paraguay (continued) Future Combination of the WBG Services 37 World Bank Group Country Opinion Survey 2019: Paraguay X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 58) for all responses by stakeholder groups. General Information Sources ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that they got most of their information about economic and social development issues in Paraguay from “Internet” (54%), “periodicals” (34%), and “local newspapers” (29%). 38 World Bank Group Country Opinion Survey 2019: Paraguay X. Communication and Outreach (continued) Preferred Information Sources ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that they would prefer to receive information from the WBG through the “World Bank Group’s seminars/workshops/conferences/thematic round table discussions” (53%), “e- Newsletters” (40%), and “direct contact with World Bank Group” (35%). 39 World Bank Group Country Opinion Survey 2019: Paraguay X. Communication and Outreach (continued) Access to the Internet14 WBG Interaction Frequency 14 Percentages presented in the chart were calculated based on weighted data. 40 World Bank Group Country Opinion Survey 2019: Paraguay X. Communication and Outreach (continued) Frequency of Specific WBG Interactions 41 World Bank Group Country Opinion Survey 2019: Paraguay XI. Appendices A. Responses to All Questions across All Respondents...................... 43 B. Responses to Selected Questions by Stakeholder Groups ............ 58 C. Responses to Selected Questions by Levels of Collaboration with the World Bank Group .......................................................... 70 D. Responses to Selected Questions by Year..................................... 77 E. Indicator Questions as a Function of Exposure to the WBG .......... 82 F. Paraguay FY 2019 COS Questionnaire ........................................... 83 PARAGUAY 42 World Bank Group Country Opinion Survey 2019: Paraguay Appendix A: Responses to All Questions across All Respondents (N=260) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Paraguay Percentage of Respondents 1. When you think about the future in Paraguay, are you … ? (N=258) Very pessimistic 1.6% Somewhat pessimistic 13.6% Somewhat optimistic 48.1% Very optimistic 33.7% Not sure 3.1% Percentage of Respondents 2. Do you think that economic opportunity for citizens in Paraguay is … ? (N=258) Increasing 54.7% Decreasing 15.5% Staying about the same 29.8% 43 World Bank Group Country Opinion Survey 2019: Paraguay A. General Issues Facing Paraguay (continued) 3. Listed below are a number of development priorities in Paraguay. Please identify which of the following you consider the most important development Percentage of Respondents priorities in Paraguay. (Choose no more than THREE) (Responses Combined; N=256) Education 67.2% Health 28.9% Public sector governance/reform (i.e., government effectiveness, public financial 27.7% management, public expenditure) Judiciary reform 20.3% Public sector transparency/anti-corruption 19.5% Poverty reduction 15.6% Fiscal system reform 11.7% Transport (e.g., roads, bridges, transportation) 11.7% Job creation/employment 11.3% Agriculture and rural development 8.2% Equality of opportunity (i.e., social inclusion) 7.4% Social protection 7.0% Economic growth 6.6% Energy 6.3% Private sector development 5.9% Water and sanitation 5.5% Urban development 4.7% Innovation in information and communications technology 4.7% Crime and violence 4.3% Citizen engagement 3.9% Gender equity (closing the gap between women and men, and boys and girls) 3.5% Natural resource management (renewable and non-renewable) 3.5% Disaster risk management (e.g., floods) 2.3% Trade and exports 2.0% Climate change (e.g., mitigation, adaptation) 2.0% Financial markets 1.2% Food security 0.8% Catastrophic disease (e.g., cancer, heart attack, stroke) 0.4% 44 World Bank Group Country Opinion Survey 2019: Paraguay A. General Issues Facing Paraguay (continued) 4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Paraguay? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=256) Education 57.8% Job creation/employment 35.2% Agriculture and rural development 25.8% Equality of opportunity (i.e., social inclusion) 19.9% Public sector governance/reform (i.e., government effectiveness, public financial 18.8% management, public expenditure) Health 18.4% Social protection 18.0% Public sector transparency/anti-corruption 17.6% Economic growth 15.2% Judiciary reform 11.3% Transport (e.g., roads, bridges, transportation) 7.0% Urban development 6.6% Private sector development 6.6% Fiscal system reform 5.9% Food security 5.9% Energy 4.7% Water and sanitation 3.9% Gender equity (closing the gap between women and men, and boys and girls) 3.5% Citizen engagement 2.7% Innovation in information and communications technology 2.3% Trade and exports 2.3% Financial markets 1.6% Natural resource management (renewable and non-renewable) 1.6% Crime and violence 1.2% Climate change (e.g., mitigation, adaptation) 1.2% Disaster risk management (e.g., floods) 0.4% Catastrophic disease (e.g., cancer, heart attack, stroke) 0.4% 5. When economic and/or social reform efforts fail or are slow to take place in Paraguay, which of the following would you attribute this to? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=225) Corruption 50.7% Inadequate level of capacity in the government (e.g., institutional weaknesses, 48.0% limited capacity for project implementation) Political pressures and obstacles 24.9% Poor coordination within the government 20.0% Reforms are not well thought out in light of country challenges 16.4% Weakness of the justice system (e.g., inadequate application of the Law) 16.0% Inadequate level of citizen/civil society participation 12.0% Private sector involvement and/or influence 3.6% Inadequate level of private sector participation 2.2% Other 1.8% Inadequate level of government accountability 1.3% Inadequate level of donor coordination 0.9% 45 World Bank Group Country Opinion Survey 2019: Paraguay A. General Issues Facing Paraguay (continued) 6. To what extent do you trust each of the following groups to do what is right? Degree (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 1. The national/federal government 229 1 5.00 1.96 2. Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) 212 24 6.80 1.70 3. The World Bank Group* 228 14 7.08 1.76 4. The International Monetary Fund 213 27 6.49 2.03 5. UN 215 23 6.66 1.99 6. Regional development banks 203 31 6.59 1.76 7. Paraguay’s Central Bank 230 9 7.12 1.98 8. International private sector 186 47 6.02 1.92 9. Domestic private sector 230 8 5.77 1.92 10. International civil society (e.g., NGOs, CBOs) 229 13 6.14 1.90 11. Domestic civil society (e.g., NGOs, CBOs) 235 5 6.05 1.87 12. Faith-based institutions 227 14 5.30 2.23 13. Domestic traditional media and their web presence (e.g., newspapers, TV 240 3 5.21 2.00 stations, radio) 14. International media and their web presence 223 21 5.86 1.96 15. Web based media (i.e., blogs, social media, other web-based news and 228 15 5.84 1.96 information sources) Direction Getting Getting Getting Getting 7. Please describe the direction Paraguay is much somewhat Staying somewhat much moving in, when considering … ? worse worse the same better better 1. Human development (e.g., health, education, 12.8% 12.8% 37.2% 35.6% 1.6% and social protection) (N=250) 2. Equal opportunity for girls and boys, men and 6.8% 8.4% 34.8% 49.2% 0.8% women (N=250) 3. Growing Paraguay’s economy in a way that 6.0% 12.4% 28.1% 47.4% 6.0% leads to jobs and employment (N=249) 4. The gap between the rich and the poor 22.6% 31.5% 30.6% 13.3% 2.0% (N=248) 5. Making government more effective (N=249) 9.6% 23.7% 39.8% 24.5% 2.4% 6. Anti-corruption (N=246) 8.5% 19.5% 39.0% 31.3% 1.6% 7. Attracting new sources of foreign investment 3.3% 11.4% 33.7% 44.7% 6.9% (N=246) 8. Listed below are global challenges. Which do you think have the most serious Percentage of Respondents impact on Paraguay? (Choose no more than TWO) (Responses Combined; N=243) The gap between the rich and the poor 42.0% Jobs/employment 36.2% Environmental degradation 29.6% Fragility in Paraguay or neighboring countries 27.2% Trade constraints 18.1% Climate change 16.0% Technology based disruption 14.4% Geo political uncertainty 7.4% Terrorism 4.1% Migrants and refugees 2.9% 46 World Bank Group Country Opinion Survey 2019: Paraguay A. General Issues Facing Paraguay (continued) 9. When thinking about development efforts in Paraguay, do you think that civil Percentage of Respondents society (e.g., NGOs, CBOs) should … ? (N=251) Engage significantly less 3.6% Engage somewhat less 1.6% Engage somewhat more 18.7% Engage significantly more 66.9% Engage at the same level it does currently 4.8% Don't know 4.4% B. Overall Attitudes toward the World Bank Group 1. How familiar are you with the work of these organizations in Paraguay? Familiarity (1-Not familiar at all, 10-Extremely familiar) N Mean SD 1. World Bank Group (WBG) 247 6.46 2.44 2. Inter-American Development Bank (IDB/BID) 248 6.83 2.38 3. Latin American Development Bank (CAF) 246 5.46 2.75 2. Overall, please rate your impression of the effectiveness of these Effectiveness organizations in Paraguay. (1-Not effective at all, 10-Very effective) N DK Mean SD 1. World Bank Group (WBG)* 213 33 6.85 1.98 2. Inter-American Development Bank (IDB/BID) 222 26 6.84 2.01 3. Latin American Development Bank (CAF) 177 68 6.43 2.07 Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Paraguay solve its most complicated 199 51 7.69 1.81 development challenges? (1-To no degree at all, 10-To a very significant degree) 47 World Bank Group Country Opinion Survey 2019: Paraguay B. Overall Attitudes toward the World Bank Group (continued) 4. When thinking about how the World Bank Group can have the most impact on development results in Paraguay, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge Percentage of Respondents services) in Paraguay? (Choose no more than THREE) (Responses Combined; N=247) Education 49.8% Public sector governance/reform (i.e., government effectiveness, public financial 27.9% management, public expenditure) Health 27.5% Poverty reduction 18.2% Public sector transparency/anti-corruption 16.6% Transport (e.g., roads, bridges, transportation) 15.8% Agriculture and rural development 15.0% Fiscal system reform 12.1% Judiciary reform 11.3% Water and sanitation 10.1% Job creation/employment 9.7% Equality of opportunity (i.e., social inclusion) 8.5% Economic growth 8.5% Social protection (e.g., pensions, targeted social assistance) 8.1% Innovation in information and communications technology 8.1% Private sector development 6.1% Natural resource management (renewable and non-renewable) 6.1% Energy 5.3% Urban development 4.9% Citizen engagement 4.9% Climate change (e.g., mitigation, adaptation) 4.5% Food security 3.6% Gender equity (closing the gap between women and men, and boys and girls) 3.6% Trade and exports 3.6% Financial markets 2.4% Crime and violence 1.6% Catastrophic disease (e.g., cancer, heart attack, stroke) 1.6% Disaster risk management 0.8% 48 World Bank Group Country Opinion Survey 2019: Paraguay B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=230) activity do you believe is of greatest VALUE and which Greatest Second Greatest activity is of second greatest value in Paraguay? Value Value Combined Policy advice, studies, analyses 26.1% 14.2% 40.2% Financial resources 20.0% 18.1% 38.1% Technical assistance 17.0% 17.3% 34.2% Capacity development related to World Bank Group 12.2% 11.5% 23.7% supported projects Implementation support 5.2% 8.4% 13.6% Promoting knowledge sharing 4.3% 8.8% 13.2% Promote participatory dialogue platforms to discuss the country's development challenges (e.g., Ask the Economist 3.5% 7.5% 11.0% series) Data and statistics 3.0% 5.8% 8.8% Bringing together different groups of stakeholders 4.3% 4.0% 8.3% Mobilizing third party financial resources 1.7% 2.7% 4.4% Other 2.2% 0.4% 2.6% Donor coordination 0.4% 1.3% 1.8% 6. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Paraguay? (Choose no more than TWO) (Responses Combined; N=245) Not enough public disclosure of its work 24.9% Not adequately sensitive to political/social realities in Paraguay 18.4% World Bank Group’s processes too slow and complex 16.3% Don’t know 14.7% Not collaborating enough with civil society (e.g., NGOs, CBOs) 13.1% Not adequately flexible 12.2% Inadequate World Bank Group’s staffing in Paraguay 11.8% Not willing to honestly criticize policies and reform efforts in the country 9.8% Too influenced by developed countries 9.0% Not sufficiently focused on sustainable results 9.0% Not collaborating enough with private sector 8.6% Not aligned with country priorities 8.2% Not collaborating enough with partners such as bilaterals, multilaterals, trust 6.5% funds, UN Other 5.3% Staff too inaccessible 4.1% Arrogant in its approach 2.4% 7. To what extent do you believe that the World Bank Group’s work and Percentage of Respondents support help the poorest in Paraguay? (Select only ONE response) (N=245) To a fully sufficient degree 4.1% To a somewhat sufficient degree 28.2% To a somewhat insufficient degree 30.6% To a very insufficient degree 11.0% Don’t know 26.1% 49 World Bank Group Country Opinion Survey 2019: Paraguay B. Overall Attitudes toward the World Bank Group (continued) 8. From your perspective, which of the following best describes the World Bank Group’s current emphasis on investing in human capital (e.g., education, Percentage of Respondents health, social protection)? (N=243) Increased its emphasis recently 27.2% Decreased its emphasis recently 6.2% Emphasis has remained pretty consistent over time 29.6% Don’t know 37.0% 9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in Percentage of Respondents your country? (Choose no more than TWO) (Responses Combined; N=245) Academia/think tanks/research institutes 43.7% Local government 37.6% Private sector 26.5% NGOs/Community Based Organizations 22.9% Youth/university groups 15.5% Parliament 11.0% Beneficiaries 10.6% Donor community 6.9% Foundations 6.9% Media 6.1% Other 2.4% Don’t know 2.4% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Paraguay? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. Overall the World Bank Group currently plays a relevant role in development 220 23 6.44 1.95 in Paraguay* 11. The World Bank Group’s work is aligned with what I consider the 211 31 6.59 2.08 development priorities for Paraguay* To what extent is the World Bank Group an effective development partner in Degree Paraguay, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 12. Responsiveness to needs* 201 32 6.41 1.82 13. Flexibility (in terms of the institution’s products and services)* 187 46 5.93 1.82 14. Flexibility (in terms of changing country circumstances)* 186 47 6.11 1.68 15. Being inclusive* 179 51 6.57 1.88 16. Openness (sharing data and other information)* 199 32 7.07 1.79 17. Collaboration with the Government* 202 32 7.31 1.70 18. The speed in which it gets things accomplished on the ground* 181 52 5.80 1.85 19. Helping to bring discipline/effective supervision to implementation of 179 54 6.51 1.75 investment projects* 20. Collaboration with civil society* 186 49 5.76 1.95 21. Staff accessibility* 185 47 6.67 2.09 22. Collaboration with other donors and development partners* 152 82 6.16 1.88 23. Collaboration with the private sector* 149 83 5.85 1.94 24. Straightforwardness and honesty* 191 41 7.46 1.92 25. Treating clients and stakeholders in Paraguay with respect* 183 49 8.04 1.80 26. Being a long-term partner* 188 46 7.81 1.95 50 World Bank Group Country Opinion Survey 2019: Paraguay C. World Bank Group’s Effectiveness and Results 1. How EFFECTIVE do you believe the World Bank Group is in terms of the work Effectiveness it does in the following areas of development in Paraguay? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Social protection (e.g., pensions, targeted social assistance) 108 124 6.19 1.96 2. Gender equity (closing the gap between women and men, and boys and 106 124 6.46 1.96 girls) 3. Private sector development 104 125 5.89 1.94 4. Education 149 80 6.34 2.02 5. Public sector governance/reform (i.e., government effectiveness, public 162 68 6.56 1.89 financial management, public expenditure) 6. Fiscal system reform 119 112 6.29 2.12 7. Public sector transparency/anti-corruption 145 87 6.39 2.08 8. Catastrophic disease (e.g., cancer, heart attack, stroke) 57 170 5.02 2.13 9. Urban development 102 128 5.97 1.99 10. Energy 93 136 6.17 2.05 11. Water and sanitation 125 102 6.50 1.80 12. Health 117 114 6.34 2.01 13. Transport (e.g., roads, bridges, transportation) 122 108 6.52 1.89 14. Agriculture and rural development 126 103 6.21 2.44 15. Natural resource management (renewable and non-renewable) 98 128 6.13 2.38 16. Climate change (e.g., mitigation, adaptation) 100 130 6.14 2.43 17. Poverty reduction 165 66 6.38 2.02 18. Economic growth 148 79 7.01 1.81 19. Disaster risk management (e.g., floods) 76 153 5.96 2.22 Achieving Development Results N DK Mean SD 2. To what extent does the World Bank Group’s work help to achieve development results in Paraguay?* (1-To no degree at all, 10-To a very significant 200 34 6.58 1.85 degree) Influencing the Development Agenda N DK Mean SD 3. To what extent does the World Bank Group influence the development 203 31 6.67 1.77 agenda in Paraguay?* (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Paraguay? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Reimbursable Advisory Services) 190 44 6.45 1.90 meet the needs of Paraguay* 5. The World Bank Group meets Paraguay’s needs for knowledge services (e.g., 195 37 6.70 2.07 research, analysis, data, technical assistance)* Reimbursable Advisory Services (RAS) N DK Mean SD 6. To what extent do you believe that Paraguay received value for money from the World Bank Group’s Reimbursable Advisory Services (RAS)? 140 94 6.38 1.96 (1-To no degree at all, 10-To a very significant degree) 51 World Bank Group Country Opinion Survey 2019: Paraguay D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=235) Weekly 4.3% Monthly 17.9% A few times a year 52.8% Rarely 17.9% Never 7.2% In Paraguay, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 190 41 7.17 1.89 3. Include appropriate level of stakeholder involvement during preparation 163 68 6.67 1.84 4. Lead to practical solutions 182 50 6.65 1.82 5. Are source of relevant information on global good practices 198 33 7.64 1.81 6. Are adequately disseminated 197 35 6.41 2.10 7. Are translated enough into local language 187 43 6.97 2.20 8. Are adaptable to Paraguay’s specific development challenges and country 188 45 7.18 1.81 circumstances* Overall Evaluations N DK Mean SD 9. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your 202 32 7.03 1.73 country?* (1-Not significant at all, 10-Very significant) 10. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?* (1-Very low technical quality, 10-Very high 206 29 7.84 1.62 technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 130 103 7.08 1.94 2. The World Bank Group effectively monitors and evaluates the projects and 164 69 7.09 2.00 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fash ion 139 93 6.90 2.05 4. The World Bank Group’s Environmental and Social Framework requirements 136 95 7.21 1.95 are reasonable 5. The World Bank Group’s conditions on its lending are reasonable 141 90 7.13 1.83 6. The World Bank Group takes decisions quickly in Paraguay* 129 99 6.39 1.91 7. Working with the World Bank Group increases Paraguay’s institutional 181 51 7.16 1.96 capacity 8. Where country systems (e.g., procurement, financial management, etc.) are 120 112 7.25 1.95 adequate, the World Bank Group makes appropriate use of them* 52 World Bank Group Country Opinion Survey 2019: Paraguay F. The Future Role of the World Bank Group in Paraguay 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Paraguay? (Choose no more than TWO) (Responses Combined; N=230) Provide more adequate data/knowledge/statistics/figures on Paraguay’s 30.4% economy Increase the level of capacity development in the country 20.9% Reduce the complexity of obtaining World Bank Group financing 18.7% Offer more innovative financial products 17.0% Engage more effectively with private sector 14.8% Ensure greater selectivity in its work 14.3% Collaborate more effectively with Government clients (e.g., national, state, local) 13.0% Work faster 13.0% Help to bring discipline/effective supervision to implementation of World Bank 12.2% Group projects Engage more directly with beneficiaries 11.3% Improve the quality of its experts as related to Paraguay’s specific challenges 7.4% Increase availability of Reimbursable Advisory Services (RAS) 6.5% Offer more innovative knowledge services 6.1% Engage more effectively with civil society (e.g., NGOs, CBOs) 4.3% Other 3.0% Engage more effectively with partners such as bilaterals, multilaterals, trust 2.2% funds, UN 2. When considering the combination of services that the World Bank Group offers in Paraguay, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more Percentage of Respondents of in Paraguay? (Select only ONE response) (N=222) Financial services 18.9% Reimbursable Advisory Services (RAS) 2.3% Knowledge products 49.5% Convening services 1.4% None of the above 0.0% The combination is appropriate for Paraguay 20.7% Don’t know 7.2% 53 World Bank Group Country Opinion Survey 2019: Paraguay G. Communication and Information Sharing 1. How frequently do you interact with the World Bank Group now in Percentage of Respondents Paraguay? (N=233) Never 13.7% Less than once a year 12.4% Once a year to a few times a year 48.9% Less than once a month 8.2% At least once a month 13.7% At least once a week 3.0% 2. How do you get most of your information about economic and social Percentage of Respondents development issues in Paraguay? (Choose no more than TWO) (Responses Combined; N=234) Periodicals 40.2% Internet 38.9% Public conferences and debates 31.6% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 24.8% Local newspapers 19.7% Other 12.4% Local television 7.3% International newspapers 5.1% International television 4.3% Local radio 3.8% International radio 0.0% 3. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=231) e-Newsletters 45.5% World Bank Group’s seminars/workshops/conferences 37.7% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 32.0% World Bank Group’s website 29.0% World Bank Group’s publications and other written materials 26.0% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 19.5% 4. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=221) High speed/WiFi 94.6% Dial-up 5.4% 54 World Bank Group Country Opinion Survey 2019: Paraguay G. Communication and Information Sharing (continued) 5. Over the past SIX MONTHS, on average how often did Percentage of Respondents you do any of the following related to the World Bank Every few Every few Every few Group (WBG)? days weeks months Not at all Read, viewed or heard a story about the WBG in local media 10.0% 33.8% 47.6% 8.7% (newspaper, magazine, TV, radio) (N=231) Read, viewed or heard a story about the WBG in global 8.9% 30.8% 43.3% 17.0% media (newspaper, magazine, TV, radio) (N=224) Interacted with the WBG on Social Media (e.g., read a post 7.4% 18.8% 31.9% 41.9% or tweet, liked, commented, shared, retweeted) (N=229) Visited a WBG website (e.g., read a blog, used data) (N=226) 7.5% 23.5% 48.2% 20.8% Attended an event/conference hosted by the WBG (N=228) 2.2% 15.4% 59.6% 22.8% Watched a webinar or online event hosted by the WBG 1.8% 7.6% 29.8% 60.9% (N=225) Read some or all of a WBG research paper or publication 4.8% 17.0% 56.3% 21.8% (N=229) Met professionally with WBG staff (N=228) 3.9% 11.8% 41.7% 42.5% H. Background Information 1. Which of the following best describes your current affiliation? Percentage of Respondents (Select only ONE response) (N=255) Employee of a Ministry, Ministerial Department or Implementation Agency 28.2% Private Sector Organization 14.5% NGO/Community Based Organization 12.5% Media 8.6% PMU overseeing implementation of project/ Consultant/Contractor working on 4.7% World Bank Group supported project/program Private Foundation 4.3% Multilateral Agency 3.9% Academia/Research Institute/Think Tank 3.9% Local Government Office or Staff 3.1% Financial Sector/Private Bank 3.1% Office of Parliamentarian 2.7% Independent Government Institution 2.7% Other 2.4% Office of Minister 1.6% Bilateral Agency 1.6% Office of the President, Prime Minister 0.8% Trade Union 0.4% Youth Group 0.4% Judiciary Branch 0.4% Faith-Based Group 0.0% 55 World Bank Group Country Opinion Survey 2019: Paraguay H. Background Information (continued) 2. Please identify the primary specialization of your work. Percentage of Respondents (Select only ONE response) (N=254) Other 13.4% Education 9.8% Macroeconomics and fiscal management 8.3% Trade and competitiveness 7.5% Governance 7.5% Social protection and labor 7.1% Generalist (specialized in multiple sectors) 7.1% Urban, rural, and social development 6.7% Finance and markets 5.5% Transport and ICT 4.7% Poverty 4.7% Health, nutrition, and population 3.5% Environment and natural resources 3.1% Water 2.8% Agriculture 2.8% Energy and extractives 2.4% Gender 1.6% Jobs 1.2% Public-private partnerships 0.4% Fragility, conflict and violence 0.0% Climate change 0.0% 3. Currently, do you professionally collaborate/work with the World Bank Percentage of Respondents Group (IBRD, IFC, MIGA, ICSID) in your country? (N=257) Yes 25.7% No 74.3% 4. If yes, which of the following agencies of the World Bank Group do you Percentage of Respondents primarily collaborate/work with in Paraguay? (Select only ONE response) (N=65) The World Bank (IBRD) 95.4% The International Finance Corporation (IFC) 4.6% The Multilateral Investment Guarantee Agency (MIGA) 0.0% International Centre for Settlement of Investment Disputes (ICSID) 0.0% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=138) Yes 21.7% No 78.3% 6. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Paraguay? (Choose no more than TWO) (Responses Combined; N=246) Engage in World Bank Group related/sponsored events/activities 48.4% Use World Bank Group reports/data 39.8% Collaborate as part of my professional duties 28.5% Use World Bank Group website for information, data, research, etc. 24.0% Observer (i.e., follow in media, discuss in informal conversations, etc.) 22.0% 56 World Bank Group Country Opinion Survey 2019: Paraguay H. Background Information (continued) Percentage of Respondents 7. What’s your gender? (N=257) Female 40.9% Male 59.1% Percentage of Respondents 8. What’s your age? (N=257) 25 and under 0.8% 26-35 15.6% 36-45 24.9% 46-55 31.1% 56 and above 27.6% Percentage of Respondents 9. Which best represents your geographic location? (N=256) Capital and Central Department 90.6% Eastern Region 6.6% Western Region 2.7% 57 World Bank Group Country Opinion Survey 2019: Paraguay Appendix B: Responses to Selected Questions by Stakeholder Groups15  Employee of a Ministry N=72  PMU/Consultant on WBG Project N= 12  Bilateral/Multilateral Agency N=14  Private Sector/Financial Sector/Private Bank N=45  CSO N=45  Media N=22  Academia N=10  Other16 N=35 A. General Issues facing Paraguay When you think about the future in Paraguay, are you … ?* Private Sector/ Employee of a PMU/Consultant Bilateral/Multilateral Financial Sector/ Percentage of Respondents Ministry on WBG Project Agency Private Bank CSO Media Academia Other Very pessimistic 0.0% 0.0% 0.0% 2.2% 2.2% 4.8% 0.0% 2.9% Somewhat pessimistic 8.3% 0.0% 0.0% 11.1% 17.8% 38.1% 10.0% 20.6% Somewhat optimistic 40.3% 58.3% 78.6% 42.2% 55.6% 47.6% 60.0% 41.2% Very optimistic 47.2% 33.3% 14.3% 44.4% 22.2% 9.5% 20.0% 32.4% Not sure 4.2% 8.3% 7.1% 0.0% 2.2% 0.0% 10.0% 2.9% *Significantly different between stakeholder groups 15 Only 255 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 16 Includes the following categories: Office of the President, Prime Minister (N=2), Office of Minister (N=4), Office of Parliamentarian (N=7), Local Government Office or Staff (N=8), Independent Government Institution (N=7), Judiciary Branch (N=1), and Other (N=6). 58 World Bank Group Country Opinion Survey 2019: Paraguay A. General Issues facing Paraguay (continued) Listed below are a number of development priorities in Paraguay. Please identify which of the following you consider the most important development priorities in Paraguay. (Choose no more than THREE) Private Sector/ Percentage of Respondents Employee of a PMU/Consultant Bilateral/Multilateral Financial Sector/ (Responses combined) Ministry on WBG Project Agency Private Bank CSO Media Academia Other Private sector development 5.6% 8.3% 7.1% 8.9% 6.7% 4.8% 0.0% 3.1% Education 68.1% 66.7% 78.6% 60.0% 68.9% 71.4% 60.0% 68.8% Public sector governance/reform 30.6% 16.7% 35.7% 33.3% 31.1% 14.3% 30.0% 21.9% Fiscal system reform* 18.1% 0.0% 0.0% 2.2% 13.3% 19.0% 30.0% 9.4% Public sector transparency/anti-corruption 20.8% 16.7% 28.6% 11.1% 26.7% 14.3% 0.0% 25.0% Citizen engagement* 0.0% 16.7% 0.0% 0.0% 11.1% 0.0% 10.0% 6.3% Food security 1.4% 0.0% 0.0% 0.0% 2.2% 0.0% 0.0% 0.0% Urban development* 4.2% 0.0% 7.1% 0.0% 2.2% 28.6% 0.0% 3.1% Health* 34.7% 8.3% 14.3% 35.6% 13.3% 42.9% 20.0% 34.4% Social protection 13.9% 8.3% 14.3% 0.0% 6.7% 0.0% 0.0% 6.3% Gender equity (closing the gap between women 1.4% 0.0% 7.1% 0.0% 6.7% 9.5% 0.0% 6.3% and men, and boys and girls) Energy 4.2% 8.3% 0.0% 11.1% 4.4% 14.3% 0.0% 3.1% Water and sanitation 5.6% 16.7% 7.1% 6.7% 0.0% 0.0% 0.0% 12.5% Job creation/employment 8.3% 25.0% 0.0% 11.1% 8.9% 9.5% 20.0% 18.8% Crime and violence 5.6% 8.3% 0.0% 8.9% 0.0% 4.8% 0.0% 3.1% Trade and exports 1.4% 8.3% 7.1% 2.2% 2.2% 0.0% 0.0% 0.0% Agriculture and rural development 4.2% 25.0% 7.1% 6.7% 4.4% 19.0% 10.0% 9.4% Natural resource management (renewable and 2.8% 8.3% 7.1% 6.7% 2.2% 0.0% 0.0% 3.1% non-renewable) Climate change* 0.0% 0.0% 0.0% 0.0% 8.9% 0.0% 0.0% 0.0% Poverty reduction 15.3% 16.7% 35.7% 11.1% 17.8% 9.5% 20.0% 12.5% Judiciary reform 19.4% 16.7% 21.4% 31.1% 17.8% 19.0% 40.0% 6.3% Economic growth 5.6% 0.0% 0.0% 6.7% 13.3% 0.0% 10.0% 6.3% Innovation in information and communications 6.9% 0.0% 7.1% 4.4% 4.4% 0.0% 0.0% 6.3% technology Financial markets 1.4% 0.0% 0.0% 2.2% 0.0% 0.0% 0.0% 0.0% Transport 9.7% 16.7% 14.3% 17.8% 2.2% 9.5% 10.0% 18.8% Disaster risk management 4.2% 8.3% 0.0% 2.2% 0.0% 0.0% 0.0% 3.1% Equality of opportunity* 4.2% 0.0% 0.0% 11.1% 20.0% 0.0% 0.0% 3.1% Catastrophic disease 1.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 59 World Bank Group Country Opinion Survey 2019: Paraguay A. General Issues facing Paraguay (continued) When economic and/or social reform efforts fail or are slow to take place in Paraguay, which of the following would you attribute this to? (Choose no more than TWO) Private Sector/ Percentage of Respondents Employee of a PMU/Consultant Bilateral/Multilateral Financial Sector/ (Responses combined) Ministry on WBG Project Agency Private Bank CSO Media Academia Other Poor coordination within the government 24.6% 41.7% 16.7% 15.0% 21.1% 5.9% 10.0% 19.4% Inadequate level of donor coordination 1.6% 0.0% 0.0% 2.5% 0.0% 0.0% 0.0% 0.0% Reforms are not well thought out in light of 19.7% 16.7% 0.0% 12.5% 15.8% 17.6% 40.0% 9.7% country challenges Inadequate level of capacity in the government 44.3% 58.3% 75.0% 47.5% 50.0% 35.3% 60.0% 48.4% Inadequate level of government accountability 1.6% 0.0% 8.3% 2.5% 0.0% 0.0% 0.0% 0.0% Corruption 42.6% 50.0% 41.7% 47.5% 52.6% 88.2% 30.0% 54.8% Private sector involvement and/or influence 8.2% 0.0% 8.3% 2.5% 0.0% 5.9% 0.0% 0.0% Inadequate level of citizen/civil society 13.1% 16.7% 33.3% 10.0% 18.4% 0.0% 10.0% 3.2% participation Weakness of the justice system 8.2% 0.0% 16.7% 17.5% 13.2% 11.8% 30.0% 32.3% Political pressures and obstacles 26.2% 8.3% 0.0% 35.0% 18.4% 35.3% 20.0% 32.3% Inadequate level of private sector participation 4.9% 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% 0.0% Other 1.6% 0.0% 0.0% 2.5% 5.3% 0.0% 0.0% 0.0% Bilateral/ Private Sector/ Employee of a PMU/Consultant on Multilateral Financial Sector/ Ministry WBG Project Agency Private Bank CSO Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you trust the World Bank Group to do what 66 7.35 1.50 11 7.18 1.17 13 7.38 1.85 37 7.05 2.01 39 6.54 1.94 20 7.40 1.57 6 6.17 1.47 32 7.00 2.02 is right? (1-To no degree at all, 10-To a very significant degree) B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Paraguay? Bilateral/ Private Sector/ Employee of a PMU/Consultant on Multilateral Financial Sector/ Ministry WBG Project Agency Private Bank CSO Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD World Bank Group (WBG) 70 6.87 2.38 11 7.64 1.63 13 6.62 2.63 42 6.24 2.50 42 5.98 2.43 22 5.45 2.06 9 6.67 3.43 34 6.53 2.51 Inter-American Development Bank (IDB/BID) 71 7.15 2.36 11 6.09 2.34 13 7.15 2.15 41 6.80 2.66 43 6.91 2.17 22 6.05 1.94 9 7.11 2.98 34 6.76 2.51 Latin American Development Bank (CAF) 70 5.56 2.80 11 5.27 2.20 13 5.46 2.47 41 5.80 3.03 42 4.88 2.61 22 4.77 2.31 9 6.22 3.70 34 5.91 2.81 (1-Not familiar at all, 10-Extremely familiar) 60 World Bank Group Country Opinion Survey 2019: Paraguay B. Overall Attitudes toward the World Bank Group (continued) Overall, please rate your impression of the effectiveness of these organizations in Paraguay. Bilateral/ Private Sector/ Employee of a PMU/Consultant on Multilateral Financial Sector/ Ministry WBG Project Agency Private Bank CSO Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD World Bank Group (WBG)* 60 7.37 1.94 11 7.36 1.50 10 6.80 1.87 35 6.71 1.89 36 6.00 2.12 19 6.68 2.19 7 5.71 1.80 31 7.06 1.95 Inter-American Development Bank (IDB/BID) 63 7.17 2.06 9 7.22 1.48 12 6.33 2.27 37 7.08 1.89 39 6.41 2.04 20 6.50 2.14 8 6.25 2.66 31 6.81 1.90 Latin American Development Bank (CAF) 50 6.56 2.20 8 6.63 1.77 10 6.20 1.93 30 6.83 2.10 25 5.76 2.09 15 6.13 1.88 7 6.00 2.24 29 6.62 2.13 (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups 61 World Bank Group Country Opinion Survey 2019: Paraguay B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Paraguay, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Paraguay? (Choose no more than THREE) Private Sector/ Percentage of Respondents Employee of a PMU/Consultant Bilateral/Multilateral Financial Sector/ (Responses combined) Ministry on WBG Project Agency Private Bank CSO Media Academia Other Health 39.4% 8.3% 7.7% 32.5% 20.9% 22.7% 22.2% 27.3% Fiscal system reform 7.0% 8.3% 7.7% 7.5% 18.6% 22.7% 22.2% 15.2% Food security 5.6% 0.0% 0.0% 0.0% 0.0% 13.6% 11.1% 3.0% Gender equity (closing the gap between women 2.8% 0.0% 7.7% 2.5% 4.7% 9.1% 0.0% 3.0% and men, and boys and girls) Private sector development 2.8% 0.0% 7.7% 12.5% 7.0% 4.5% 11.1% 3.0% Social protection 11.3% 16.7% 23.1% 0.0% 7.0% 0.0% 11.1% 9.1% Education 59.2% 16.7% 53.8% 55.0% 48.8% 36.4% 55.6% 45.5% Public sector governance/reform 19.7% 16.7% 61.5% 30.0% 37.2% 22.7% 22.2% 24.2% Financial markets 2.8% 0.0% 0.0% 5.0% 2.3% 0.0% 0.0% 3.0% Urban development* 8.5% 0.0% 7.7% 0.0% 2.3% 18.2% 0.0% 0.0% Job creation/employment* 8.5% 33.3% 0.0% 5.0% 7.0% 0.0% 11.1% 21.2% Citizen engagement 0.0% 8.3% 0.0% 2.5% 11.6% 4.5% 0.0% 12.1% Energy 4.2% 8.3% 0.0% 5.0% 9.3% 0.0% 11.1% 6.1% Water and sanitation 11.3% 16.7% 0.0% 17.5% 2.3% 13.6% 0.0% 9.1% Transport 14.1% 33.3% 15.4% 20.0% 9.3% 18.2% 22.2% 15.2% Natural resource management (renewable and 8.5% 16.7% 0.0% 5.0% 7.0% 4.5% 11.1% 0.0% non-renewable) Climate change 2.8% 0.0% 0.0% 7.5% 7.0% 4.5% 0.0% 3.0% Equality of opportunity 8.5% 0.0% 0.0% 10.0% 14.0% 9.1% 0.0% 9.1% Agriculture and rural development 14.1% 25.0% 15.4% 22.5% 4.7% 13.6% 22.2% 12.1% Innovation in information and communications 8.5% 0.0% 0.0% 7.5% 9.3% 9.1% 11.1% 12.1% technology Trade and exports 1.4% 0.0% 7.7% 0.0% 7.0% 9.1% 11.1% 3.0% Crime and violence 1.4% 0.0% 0.0% 2.5% 0.0% 4.5% 0.0% 3.0% Catastrophic disease 4.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.0% Poverty reduction 23.9% 16.7% 23.1% 7.5% 20.9% 22.7% 33.3% 9.1% Disaster risk management 1.4% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Public sector transparency/anti-corruption 5.6% 33.3% 30.8% 17.5% 18.6% 22.7% 11.1% 21.2% Judiciary reform 8.5% 8.3% 15.4% 17.5% 11.6% 4.5% 0.0% 18.2% Economic growth 14.1% 16.7% 7.7% 7.5% 4.7% 4.5% 0.0% 6.1% *Significantly different between stakeholder groups 62 World Bank Group Country Opinion Survey 2019: Paraguay B. Overall Attitudes toward the World Bank Group (continued) From your perspective, which of the following best describes the World Bank Group’s current emphasis on investing in human ca pital (e.g., education, health, social protection)? Private Sector/ Employee of a PMU/Consultant Bilateral/Multilateral Financial Sector/ Percentage of Respondents Ministry on WBG Project Agency Private Bank CSO Media Academia Other Increased its emphasis recently 37.1% 50.0% 33.3% 19.5% 30.0% 13.6% 12.5% 14.7% Decreased its emphasis recently 4.3% 0.0% 0.0% 7.3% 10.0% 0.0% 12.5% 8.8% Emphasis has remained pretty consistent over 20.0% 41.7% 25.0% 31.7% 32.5% 45.5% 50.0% 29.4% time Don’t know 38.6% 8.3% 41.7% 41.5% 27.5% 40.9% 25.0% 47.1% In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Private Sector/ Percentage of Respondents Employee of a PMU/Consultant Bilateral/Multilateral Financial Sector/ (Responses combined) Ministry on WBG Project Agency Private Bank CSO Media Academia Other Local government* 55.7% 50.0% 33.3% 22.0% 16.7% 27.3% 12.5% 52.9% Donor community* 8.6% 0.0% 33.3% 4.9% 0.0% 9.1% 12.5% 5.9% Youth/university groups 14.3% 16.7% 16.7% 17.1% 9.5% 36.4% 12.5% 8.8% Private sector* 18.6% 33.3% 33.3% 51.2% 11.9% 13.6% 12.5% 38.2% NGOs/Community Based Organizations* 7.1% 25.0% 8.3% 14.6% 71.4% 22.7% 25.0% 5.9% Beneficiaries 14.3% 0.0% 33.3% 7.3% 7.1% 13.6% 12.5% 5.9% Academia/think tanks/research institutes 41.4% 41.7% 25.0% 48.8% 38.1% 45.5% 100.0% 41.2% Parliament 21.4% 0.0% 8.3% 4.9% 7.1% 4.5% 12.5% 11.8% Foundations* 7.1% 8.3% 0.0% 0.0% 21.4% 4.5% 0.0% 2.9% Media 7.1% 0.0% 0.0% 7.3% 11.9% 4.5% 0.0% 2.9% Other 0.0% 0.0% 0.0% 7.3% 2.4% 0.0% 0.0% 5.9% Don’t know 0.0% 0.0% 0.0% 4.9% 2.4% 9.1% 0.0% 2.9% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group’s work in Paraguay? (1-Strongly disagree, 10-Strongly agree) Bilateral/ Private Sector/ Employee of a PMU/Consultant on Multilateral Financial Sector/ Ministry WBG Project Agency Private Bank CSO Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 66 6.74 1.96 12 6.92 1.56 11 7.73 2.00 35 6.31 2.17 36 6.00 1.53 18 6.00 2.20 7 5.29 2.06 31 6.13 1.89 development in Paraguay The World Bank Group’s work is aligned with what I consider 62 6.90 1.90 12 7.33 1.83 11 7.64 2.25 32 6.59 2.17 38 6.05 2.12 17 6.59 1.84 6 5.50 2.07 29 5.93 2.31 the development priorities for Paraguay 63 World Bank Group Country Opinion Survey 2019: Paraguay B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Paraguay, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Bilateral/ Private Sector/ Employee of a PMU/Consultant on Multilateral Financial Sector/ Ministry WBG Project Agency Private Bank CSO Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs* 61 6.97 1.77 12 7.00 1.41 11 6.73 1.74 31 5.71 2.15 31 5.97 1.68 20 6.40 1.57 6 5.67 1.97 27 6.22 1.78 Flexibility (in terms of the institution’s products and services)* 60 6.60 1.63 12 6.00 1.54 9 6.00 1.73 27 5.33 1.96 31 5.13 1.77 16 6.44 2.03 4 5.00 1.41 26 5.69 1.85 Flexibility (in terms of changing country circumstances)* 60 6.60 1.49 12 6.33 1.56 10 6.00 2.00 25 5.72 1.65 31 5.32 1.78 16 6.50 1.79 4 5.75 2.22 27 6.07 1.59 Being inclusive* 54 7.11 1.67 11 7.09 1.22 10 6.50 2.27 26 5.58 2.28 30 6.30 1.99 15 7.07 1.75 5 6.00 1.22 25 6.24 1.67 Openness (sharing data and other information) 59 7.36 1.57 11 6.82 1.78 12 7.50 1.93 29 7.28 1.60 34 6.79 2.07 16 7.19 1.94 6 6.83 2.56 30 6.43 1.77 Collaboration with the Government 61 7.77 1.50 11 7.64 1.21 11 7.45 2.16 27 7.26 1.70 35 7.06 1.81 18 7.22 1.99 6 6.50 1.52 31 6.77 1.73 The speed in which it gets things accomplished on the 56 6.59 1.79 12 5.67 1.50 9 5.00 0.71 24 5.13 1.90 29 5.24 2.01 17 6.12 1.65 3 4.00 0.00 28 5.64 1.87 ground* Helping to bring discipline/effective supervision to 53 6.89 1.68 12 7.00 1.41 9 5.67 1.32 27 6.52 2.01 27 5.89 1.91 17 6.47 1.74 5 5.80 1.30 28 6.54 1.64 implementation of investment projects Collaboration with civil society 49 6.10 1.73 12 6.25 1.48 9 5.56 1.42 28 5.57 2.32 34 5.06 2.16 17 6.47 2.03 6 5.83 2.14 28 5.54 1.82 Staff accessibility 57 7.16 1.84 12 7.00 1.91 11 6.91 2.21 26 6.19 2.35 27 6.19 2.39 16 6.50 2.22 5 6.00 2.55 28 6.57 1.97 Collaboration with other donors and development partners 43 6.47 1.75 9 6.33 0.87 12 6.42 2.43 22 6.32 1.86 26 5.73 2.03 13 6.85 2.15 3 4.33 1.53 23 5.52 1.65 Collaboration with the private sector 38 6.26 1.81 9 6.00 1.32 7 5.43 1.27 28 5.29 2.42 24 5.79 1.91 14 6.64 2.27 5 4.80 1.48 23 5.61 1.59 Straightforwardness and honesty 59 7.64 1.74 11 7.45 1.51 12 8.00 2.30 26 7.50 1.70 30 6.90 2.48 17 7.65 2.23 6 7.50 0.84 27 7.19 1.88 Treating clients and stakeholders in Paraguay with respect 57 8.47 1.64 11 7.73 1.56 11 8.36 2.01 26 8.27 1.48 29 7.45 2.28 17 8.00 2.12 5 7.40 1.52 24 7.58 1.64 Being a long-term partner 57 8.16 1.86 11 7.91 1.22 12 8.00 2.17 26 8.35 1.32 31 7.35 2.32 15 7.93 2.46 6 7.17 1.17 27 6.96 2.07 *Significantly different between stakeholder groups C. World Bank Group’s Effectiveness and Results Bilateral/ Private Sector/ Employee of a PMU/Consultant on Multilateral Financial Sector/ Ministry WBG Project Agency Private Bank CSO Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 62 6.95 1.96 12 7.42 1.16 11 7.00 1.95 33 6.27 1.89 32 5.88 1.83 15 6.47 1.64 5 5.20 1.30 28 6.64 1.73 achieve development results in Paraguay?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups Bilateral/ Private Sector/ Employee of a PMU/Consultant on Multilateral Financial Sector/ Ministry WBG Project Agency Private Bank CSO Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group influence the 62 6.92 1.94 12 7.08 1.24 12 7.33 1.67 32 6.63 1.66 33 6.21 2.03 17 6.82 1.24 4 5.25 1.26 28 6.32 1.68 development agenda in Paraguay? (1-To no degree at all, 10-To a very significant degree) 64 World Bank Group Country Opinion Survey 2019: Paraguay C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Paraguay? (1- Strongly disagree, 10- Strongly agree) Bilateral/ Private Sector/ Employee of a PMU/Consultant on Multilateral Financial Sector/ Ministry WBG Project Agency Private Bank CSO Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 61 6.80 1.82 10 6.30 1.70 9 6.44 2.19 30 6.47 1.66 33 5.52 1.92 15 7.60 1.68 3 5.67 1.15 26 6.27 2.18 needs of Paraguay* The World Bank Group meets Paraguay’s needs for 61 7.13 1.94 9 6.44 1.51 12 7.83 1.40 30 6.57 2.05 32 5.88 2.39 15 7.20 1.90 6 6.67 1.63 27 6.15 2.32 knowledge services* *Significantly different between stakeholder groups D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Private Sector/ Employee of a PMU/Consultant Bilateral/Multilateral Financial Sector/ Percentage of Respondents Ministry on WBG Project Agency Private Bank CSO Media Academia Other Weekly 9.0% 8.3% 7.7% 0.0% 0.0% 9.1% 0.0% 0.0% Monthly 17.9% 33.3% 15.4% 13.2% 20.0% 9.1% 28.6% 18.2% A few times a year 52.2% 58.3% 53.8% 55.3% 55.0% 45.5% 57.1% 51.5% Rarely 13.4% 0.0% 15.4% 23.7% 15.0% 22.7% 14.3% 27.3% Never 7.5% 0.0% 7.7% 7.9% 10.0% 13.6% 0.0% 3.0% In Paraguay, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Bilateral/ Private Sector/ Employee of a PMU/Consultant on Multilateral Financial Sector/ Ministry WBG Project Agency Private Bank CSO Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are adaptable to Paraguay’s specific development challenges 57 7.51 1.55 12 6.58 1.44 11 8.00 1.61 26 7.08 1.57 32 6.56 2.41 17 7.29 1.76 6 6.83 2.56 24 7.21 1.79 and country circumstances 65 World Bank Group Country Opinion Survey 2019: Paraguay D. The World Bank Group’s Knowledge Work and Activities (continued) Bilateral/ Private Sector/ Employee of a PMU/Consultant on Multilateral Financial Sector/ Ministry WBG Project Agency Private Bank CSO Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 58 7.55 1.47 12 6.75 1.36 11 7.73 1.74 30 6.90 1.83 33 6.42 1.97 18 6.61 1.61 6 6.83 1.60 31 6.94 1.91 development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 60 8.15 1.47 12 7.75 1.06 10 8.60 1.07 30 7.77 1.59 36 7.08 2.05 18 8.22 1.86 6 8.17 1.17 31 7.68 1.45 (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1- Strongly disagree, 10- Strongly agree) Bilateral/ Private Sector/ Employee of a PMU/Consultant on Multilateral Financial Sector/ Ministry WBG Project Agency Private Bank CSO Media Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group takes decisions quickly in Paraguay 40 7.10 1.95 11 6.18 1.40 5 6.20 1.10 18 6.28 1.96 19 5.42 2.04 12 6.42 2.19 3 6.00 2.00 19 6.21 1.72 Where country systems are adequate, the World Bank Group 40 7.93 1.70 11 7.45 1.13 7 6.86 1.57 12 7.25 1.66 16 6.25 2.49 11 7.55 2.16 4 6.50 1.73 17 6.53 2.32 makes appropriate use of them 66 World Bank Group Country Opinion Survey 2019: Paraguay F. The Future Role of the World Bank Group in Paraguay Which of the following SHOULD the World Bank Group do to make itself of greater value in Paraguay? (Choose no more than TWO) Private Sector/ Percentage of Respondents Employee of a PMU/Consultant Bilateral/Multilateral Financial Sector/ (Responses combined) Ministry on WBG Project Agency Private Bank CSO Media Academia Other Offer more innovative financial products 23.1% 16.7% 15.4% 7.9% 7.9% 9.1% 16.7% 30.3% Ensure greater selectivity in its work 23.1% 25.0% 15.4% 5.3% 5.3% 18.2% 0.0% 15.2% Engage more effectively with civil society 3.1% 16.7% 0.0% 5.3% 2.6% 0.0% 0.0% 9.1% Increase the level of capacity development in the 15.4% 50.0% 15.4% 13.2% 26.3% 22.7% 0.0% 27.3% country Offer more innovative knowledge services 4.6% 0.0% 7.7% 13.2% 5.3% 4.5% 0.0% 6.1% Collaborate more effectively with Government 9.2% 16.7% 7.7% 10.5% 23.7% 22.7% 33.3% 3.0% clients Increase availability of Reimbursable Advisory 3.1% 0.0% 38.5% 2.6% 5.3% 9.1% 16.7% 6.1% Services (RAS)* Help to bring discipline/effective supervision to 15.4% 8.3% 7.7% 7.9% 5.3% 13.6% 0.0% 18.2% implementation of World Bank Group projects Engage more effectively with partners such as 1.5% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% 6.1% bilaterals, multilaterals, trust funds, UN Work faster* 18.5% 0.0% 15.4% 0.0% 5.3% 27.3% 33.3% 18.2% Reduce the complexity of obtaining World Bank 6.2% 16.7% 0.0% 18.4% 55.3% 4.5% 66.7% 12.1% Group financing* Provide more adequate data/knowledge/ 41.5% 25.0% 38.5% 36.8% 18.4% 18.2% 33.3% 21.2% statistics/figures on Paraguay’s economy Engage more directly with beneficiaries 15.4% 8.3% 15.4% 7.9% 7.9% 27.3% 0.0% 3.0% Improve the quality of its experts as related to 7.7% 8.3% 0.0% 13.2% 5.3% 9.1% 0.0% 6.1% Paraguay’s specific challenges Engage more effectively with private sector* 7.7% 0.0% 15.4% 39.5% 13.2% 4.5% 0.0% 15.2% Other* 0.0% 8.3% 0.0% 13.2% 2.6% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 67 World Bank Group Country Opinion Survey 2019: Paraguay G. Communication and Information Sharing How frequently do you interact with the World Bank Group now in Paraguay?* Private Sector/ Employee of a PMU/Consultant Bilateral/Multilateral Financial Sector/ Percentage of Respondents Ministry on WBG Project Agency Private Bank CSO Media Academia Other Never 6.3% 0.0% 0.0% 25.6% 14.6% 23.8% 0.0% 20.6% Less than once a year 15.6% 0.0% 7.7% 7.7% 12.2% 14.3% 16.7% 17.6% Once a year to a few times a year 40.6% 41.7% 53.8% 53.8% 53.7% 52.4% 83.3% 44.1% Less than once a month 10.9% 8.3% 15.4% 5.1% 9.8% 4.8% 0.0% 2.9% At least once a month 25.0% 25.0% 15.4% 7.7% 9.8% 0.0% 0.0% 11.8% At least once a week 1.6% 25.0% 7.7% 0.0% 0.0% 4.8% 0.0% 2.9% *Significantly different between stakeholder groups How do you get most of your information about economic and social development issues in Paraguay? (Choose no more than TWO) Private Sector/ Percentage of Respondents Employee of a PMU/Consultant Bilateral/Multilateral Financial Sector/ (Responses combined) Ministry on WBG Project Agency Private Bank CSO Media Academia Other International newspapers 3.1% 0.0% 7.7% 7.9% 2.4% 19.0% 14.3% 0.0% Local television 7.7% 8.3% 0.0% 7.9% 7.3% 4.8% 0.0% 11.8% International radio 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social media 29.2% 33.3% 15.4% 15.8% 26.8% 19.0% 0.0% 32.4% Periodicals 40.0% 41.7% 30.8% 39.5% 36.6% 47.6% 85.7% 35.3% International television 3.1% 0.0% 0.0% 0.0% 7.3% 9.5% 0.0% 8.8% Local radio 1.5% 8.3% 0.0% 0.0% 7.3% 0.0% 0.0% 11.8% Public conferences and debates 26.2% 33.3% 53.8% 47.4% 31.7% 19.0% 14.3% 26.5% Internet 47.7% 33.3% 38.5% 34.2% 43.9% 19.0% 57.1% 32.4% Local newspapers 15.4% 25.0% 38.5% 23.7% 19.5% 23.8% 0.0% 14.7% Other 12.3% 8.3% 15.4% 10.5% 7.3% 23.8% 28.6% 11.8% How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Private Sector/ Percentage of Respondents Employee of a PMU/Consultant Bilateral/Multilateral Financial Sector/ (Responses combined) Ministry on WBG Project Agency Private Bank CSO Media Academia Other Direct contact with World Bank Group 23.4% 33.3% 53.8% 45.9% 22.0% 20.0% 28.6% 38.2% World Bank Group’s website* 34.4% 16.7% 15.4% 8.1% 29.3% 45.0% 42.9% 41.2% Social media 20.3% 16.7% 7.7% 10.8% 31.7% 30.0% 0.0% 17.6% e-Newsletters 54.7% 41.7% 53.8% 54.1% 36.6% 40.0% 42.9% 32.4% World Bank Group’s seminars/workshops/ 39.1% 75.0% 15.4% 37.8% 39.0% 35.0% 42.9% 29.4% conferences World Bank Group’s publications and other written 21.9% 8.3% 46.2% 32.4% 24.4% 20.0% 42.9% 26.5% materials *Significantly different between stakeholder groups 68 World Bank Group Country Opinion Survey 2019: Paraguay G. Communication and Information Sharing (continued) Which Internet connection do you use primarily when visiting a World Bank Group website? Private Sector/ Employee of a PMU/Consultant Bilateral/Multilateral Financial Sector/ Percentage of Respondents Ministry on WBG Project Agency Private Bank CSO Media Academia Other High speed/WiFi 93.8% 100.0% 100.0% 97.2% 92.5% 100.0% 100.0% 85.7% Dial-up 6.3% 0.0% 0.0% 2.8% 7.5% 0.0% 0.0% 14.3% H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, MIGA, ICSID) in your country?* Private Sector/ Employee of a PMU/Consultant Bilateral/Multilateral Financial Sector/ Percentage of Respondents Ministry on WBG Project Agency Private Bank CSO Media Academia Other Yes 43.7% 83.3% 42.9% 8.9% 13.3% 4.5% 10.0% 20.0% No 56.3% 16.7% 57.1% 91.1% 86.7% 95.5% 90.0% 80.0% *Significantly different between stakeholder groups If yes, which of the following agencies of the World Bank Group do you primarily collaborate/work with in Paraguay?* (Select only ONE response) Private Sector/ Employee of a PMU/Consultant Bilateral/Multilateral Financial Sector/ Percentage of Respondents Ministry on WBG Project Agency Private Bank CSO Media Academia Other The World Bank (IBRD) 100.0% 100.0% 100.0% 50.0% 100.0% 100.0% 100.0% 85.7% The International Finance Corporation (IFC) 0.0% 0.0% 0.0% 50.0% 0.0% 0.0% 0.0% 14.3% The Multilateral Investment Guarantee Agency 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% (MIGA) International Centre for Settlement of Investment 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Disputes (ICSID) *Significantly different between stakeholder groups Which of the following describes most of your exposure to the World Bank Group in Paraguay? (Choose no more than TWO) Private Sector/ Percentage of Respondents Employee of a PMU/Consultant Bilateral/Multilateral Financial Sector/ (Responses combined) Ministry on WBG Project Agency Private Bank CSO Media Academia Other Observer 19.7% 0.0% 14.3% 23.8% 29.5% 21.1% 0.0% 28.1% Use World Bank Group reports/data 32.4% 8.3% 42.9% 42.9% 47.7% 63.2% 44.4% 40.6% Engage in World Bank Group related/sponsored 50.7% 50.0% 28.6% 64.3% 59.1% 10.5% 66.7% 34.4% events/activities* Collaborate as part of my professional duties* 43.7% 75.0% 42.9% 19.0% 11.4% 0.0% 11.1% 28.1% Use World Bank Group website for information, 19.7% 16.7% 21.4% 21.4% 20.5% 57.9% 55.6% 18.8% data, research, etc.* *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2019: Paraguay Appendix C: Responses to Selected Questions by Level of Collaboration with the World Bank Group17 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY19 Paraguay COS questionnaire: All 10-point scale questions and questions B4, B6, B7 and F1 from the questionnaire. Collaborating with the WBG N=66 Not collaborating with the WBG N=191 A. General Issues Facing Paraguay To what extent do you trust each of the following groups to do what is right? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The national/federal government* 57 5.79 1.85 169 4.70 1.93 Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) 54 6.96 1.52 155 6.73 1.77 The World Bank Group* 61 7.52 1.43 164 6.90 1.85 The International Monetary Fund* 55 7.11 1.62 156 6.25 2.12 UN 56 6.84 1.58 157 6.59 2.12 Regional development banks 53 6.92 1.58 147 6.46 1.83 Paraguay’s Central Bank 58 7.53 1.85 169 6.97 2.02 International private sector 49 6.02 1.87 134 6.00 1.96 Domestic private sector 62 5.73 1.80 165 5.78 1.97 International civil society 57 6.07 1.76 169 6.14 1.95 Domestic civil society 60 5.83 1.75 172 6.10 1.91 Faith-based institutions 59 5.66 2.17 166 5.18 2.25 Domestic traditional media and their web presence 61 4.95 2.19 176 5.32 1.93 International media and their web presence 56 5.91 1.94 164 5.83 1.98 Web based media 58 5.84 1.95 167 5.83 1.98 *Significantly different between collaborators and non-collaborators B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Paraguay? (1-Not familiar at all, 10-Extremely familiar) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD World Bank Group (WBG)* 63 7.67 2.06 181 6.03 2.44 Inter-American Development Bank (IDB/BID) 64 7.22 2.41 181 6.66 2.37 Latin American Development Bank (CAF) 63 5.95 2.73 180 5.26 2.76 *Significantly different between collaborators and non-collaborators 17 Only 257 respondents provided information about their level of collaboration with the World Bank Group (question H3 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 70 World Bank Group Country Opinion Survey 2019: Paraguay B. Overall Attitudes toward the World Bank Group (continued) Overall, please rate your impression of the effectiveness of these organizations in Paraguay. (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD World Bank Group (WBG)* 59 7.69 1.62 151 6.50 2.03 Inter-American Development Bank (IDB/BID)* 56 7.41 1.90 163 6.63 2.04 Latin American Development Bank (CAF)* 44 6.95 1.76 130 6.24 2.16 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help 58 8.40 1.62 139 7.37 1.80 Paraguay solve its most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators When thinking about how the World Bank Group can have the most impact on development results in Paraguay, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Paraguay? (Choose no more than THREE) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Health 27.0% 27.6% Fiscal system reform* 3.2% 15.5% Food security 4.8% 3.3% Gender equity (closing the gap between women and men, and boys and girls) 0.0% 5.0% Private sector development* 0.0% 8.3% Social protection 11.1% 7.2% Education 47.6% 50.3% Public sector governance/reform 27.0% 27.6% Financial markets 1.6% 2.8% Urban development 6.3% 4.4% Job creation/employment 12.7% 8.8% Citizen engagement 4.8% 5.0% Energy 1.6% 6.6% Water and sanitation 11.1% 9.4% Transport 20.6% 14.4% Natural resource management (renewable and non-renewable) 9.5% 5.0% Climate change 3.2% 4.4% Equality of opportunity 6.3% 9.4% Agriculture and rural development 12.7% 16.0% Innovation in information and communications technology 7.9% 8.3% Trade and exports 6.3% 2.8% Crime and violence 1.6% 1.7% Catastrophic disease 1.6% 1.7% Poverty reduction 22.2% 17.1% Disaster risk management 1.6% 0.6% Public sector transparency/anti-corruption 15.9% 16.6% Judiciary reform 14.3% 10.5% Economic growth 12.7% 6.6% *Significantly different between collaborators and non-collaborators 71 World Bank Group Country Opinion Survey 2019: Paraguay B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Paraguay? (Choose no more than TWO) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Not adequately sensitive to political/social realities in Paraguay 17.7% 18.9% Not aligned with country priorities 4.8% 9.4% Too influenced by developed countries 6.5% 10.0% Not adequately flexible* 19.4% 9.4% Not sufficiently focused on sustainable results 8.1% 9.4% Not collaborating enough with civil society 12.9% 12.8% World Bank Group’s processes too slow and complex 22.6% 13.9% Not enough public disclosure of its work 25.8% 24.4% Arrogant in its approach 3.2% 2.2% Inadequate World Bank Group’s staffing in Paraguay* 19.4% 9.4% Not willing to honestly criticize policies and reform efforts in the country* 3.2% 12.2% Staff too inaccessible 1.6% 5.0% Not collaborating enough with private sector 4.8% 10.0% Not collaborating enough with partners such as bilaterals, multilaterals, trust 12.9% 4.4% funds, UN* Other 6.5% 5.0% Don’t know 9.7% 16.1% *Significantly different between collaborators and non-collaborators To what extent do you believe that the World Bank Group’s work and support help the poorest in Paraguay? (Select only ONE response) Collaborating with Not collaborating Percentage of Respondents the WBG with the WBG To a fully sufficient degree 1.6% 5.0% To a somewhat sufficient degree 39.7% 24.6% To a somewhat insufficient degree 22.2% 33.0% To a very insufficient degree 11.1% 11.2% Don’t know 25.4% 26.3% To what extent do you agree with the following statements about the World Bank Group’s work in Paraguay? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant 61 7.51 1.69 156 6.00 1.89 role in development in Paraguay* The World Bank Group’s work is aligned with what I 58 7.52 1.91 150 6.21 2.04 consider the development priorities for Paraguay* *Significantly different between collaborators and non-collaborators 72 World Bank Group Country Opinion Survey 2019: Paraguay B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Paraguay, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs* 56 7.41 1.41 143 6.03 1.83 Flexibility (in terms of the institution’s products and 55 6.69 1.54 131 5.60 1.85 services)* Flexibility (in terms of changing country circumstances)* 55 6.91 1.51 130 5.78 1.65 Being inclusive* 52 7.37 1.53 125 6.24 1.93 Openness (sharing data and other information)* 59 7.71 1.65 139 6.78 1.79 Collaboration with the Government* 57 8.25 1.14 143 6.94 1.76 The speed in which it gets things accomplished on the 53 6.55 1.69 126 5.50 1.84 ground* Helping to bring discipline/effective supervision to 52 7.27 1.52 126 6.19 1.75 implementation of investment projects* Collaboration with civil society 47 6.17 1.49 137 5.63 2.08 Staff accessibility* 57 7.42 1.69 126 6.34 2.18 Collaboration with other donors and development partners 44 6.61 1.74 106 5.95 1.92 Collaboration with the private sector 39 6.23 1.53 109 5.71 2.06 Straightforwardness and honesty* 56 8.11 1.40 133 7.17 2.05 Treating clients and stakeholders in Paraguay with 53 8.64 1.37 128 7.78 1.91 respect* Being a long-term partner* 53 8.57 1.49 133 7.49 2.04 *Significantly different between collaborators and non-collaborators 73 World Bank Group Country Opinion Survey 2019: Paraguay C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Paraguay? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Social protection* 32 6.94 1.66 75 5.87 2.01 Gender equity (closing the gap between women and men, 26 6.92 1.70 80 6.31 2.02 and boys and girls) Private sector development 21 5.76 1.70 82 5.94 2.01 Education* 39 7.18 1.86 108 6.05 2.01 Public sector governance/reform* 48 7.54 1.65 112 6.13 1.86 Fiscal system reform* 29 7.41 1.68 89 5.94 2.13 Public sector transparency/anti-corruption* 40 7.35 1.64 103 5.99 2.12 Catastrophic disease 11 4.82 2.23 46 5.07 2.13 Urban development* 28 6.75 1.71 73 5.67 2.03 Energy* 27 7.15 1.54 65 5.75 2.12 Water and sanitation* 39 7.18 1.62 85 6.19 1.81 Health* 34 6.94 1.87 82 6.09 2.04 Transport 30 6.93 1.91 91 6.38 1.89 Agriculture and rural development* 40 7.10 2.27 85 5.80 2.43 Natural resource management (renewable and non- 30 7.20 1.90 68 5.66 2.43 renewable)* Climate change* 31 6.97 2.07 69 5.77 2.50 Poverty reduction* 47 7.09 1.89 116 6.10 2.02 Economic growth* 39 7.79 1.56 108 6.73 1.83 Disaster risk management* 23 6.96 1.89 53 5.53 2.23 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 55 7.47 1.59 143 6.24 1.84 achieve development results in Paraguay?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group influence the 58 7.24 1.60 143 6.44 1.79 development agenda in Paraguay?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group in Paraguay? (1- Strongly disagree, 10- Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 52 6.94 1.85 136 6.24 1.90 needs of Paraguay* The World Bank Group meets Paraguay’s needs for 51 7.45 1.92 142 6.41 2.06 knowledge services* *Significantly different between collaborators and non-collaborators 74 World Bank Group Country Opinion Survey 2019: Paraguay C. World Bank Group’s Effectiveness and Results (continued) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that Paraguay received value for money from the World Bank Group’s Reimbursable 39 7.44 1.27 99 5.98 2.05 Advisory Services (RAS)?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators D. The World Bank Group’s Knowledge Work and Activities In Paraguay, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1- To no degree at all, 10- To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely* 54 8.02 1.60 134 6.81 1.89 Include appropriate level of stakeholder involvement during 50 7.64 1.38 111 6.23 1.88 preparation* Lead to practical solutions* 54 7.41 1.52 126 6.33 1.86 Are source of relevant information on global good 55 8.36 1.28 141 7.35 1.91 practices* Are adequately disseminated 57 6.79 1.98 138 6.24 2.13 Are translated enough into local language* 54 7.54 1.95 132 6.71 2.26 Are adaptable to Paraguay’s specific development 54 7.85 1.51 132 6.89 1.86 challenges and country circumstances* *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make 54 7.91 1.43 146 6.70 1.73 to development results in your country?* (1- Not significant at all, 10- Very significant) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how would you rate the technical quality of the 57 8.51 1.31 147 7.56 1.65 World Bank Group's knowledge work and activities?* (1- Very low technical quality, 10- Very high technical quality) *Significantly different between collaborators and non-collaborators 75 World Bank Group Country Opinion Survey 2019: Paraguay F. The Future Role of the World Bank Group in Paraguay Which of the following SHOULD the World Bank Group do to make itself of greater value in Paraguay? (Choose no more than TWO) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Offer more innovative financial products 15.3% 17.8% Ensure greater selectivity in its work 13.6% 14.2% Engage more effectively with civil society 5.1% 4.1% Increase the level of capacity development in the country 22.0% 20.1% Offer more innovative knowledge services 6.8% 5.9% Collaborate more effectively with Government clients 11.9% 13.6% Increase availability of Reimbursable Advisory Services (RAS) 6.8% 6.5% Help to bring discipline/effective supervision to implementation of World Bank 11.9% 11.8% Group projects Engage more effectively with partners such as bilaterals, multilaterals, trust 0.0% 3.0% funds, UN Work faster 10.2% 14.2% Reduce the complexity of obtaining World Bank Group financing 13.6% 20.7% Provide more adequate data/knowledge/statistics/figures on Paraguay’s 44.1% 25.4% economy* Engage more directly with beneficiaries 8.5% 12.4% Improve the quality of its experts as related to Paraguay’s specific challenges 11.9% 5.9% Engage more effectively with private sector 8.5% 17.2% Other 3.4% 3.0% *Significantly different between collaborators and non-collaborators E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly* 40 7.83 1.66 89 6.78 1.96 The World Bank Group effectively monitors and evaluates 49 8.00 1.67 114 6.68 2.01 the projects and programs it supports* The World Bank Group’s approvals and reviews are done 39 7.74 1.89 98 6.57 2.04 in a timely fashion* The World Bank Group’s Environmental and Social 39 7.92 1.49 95 6.91 2.05 Framework requirements are reasonable* The World Bank Group’s conditions on its lending are 39 7.92 1.40 100 6.80 1.90 reasonable* The World Bank Group takes decisions quickly in 35 7.40 1.70 93 6.03 1.85 Paraguay* Working with the World Bank Group increases Paraguay’s 51 8.16 1.64 128 6.76 1.96 institutional capacity* Where country systems are adequate, the World Bank 39 8.10 1.65 80 6.83 1.97 Group makes appropriate use of them* *Significantly different between collaborators and non-collaborators 76 World Bank Group Country Opinion Survey 2019: Paraguay Appendix D: Responses to Selected Questions by Year18 All data presented in this appendix are weighted. As a result, means of the FY 2019 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2016 respondents and the total number of respondents indicated may differ from those reported in the FY 2016 COS report. FY 2016 Number of comparable respondents = 164 FY 2019 Number of comparable respondents = 249 By weighting, the FY 2016 and FY 2019 samples have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2016 FY 2019 Office of the President/Prime Minister/Minister 5.0% 5.0% Office of Parliamentarian 1.5% 1.5% Government Institutions 42.0% 42.0% Local Government 3.0% 3.0% Bilateral/Multilateral Agencies 6.0% 6.0% Civil Society 16.0% 16.0% Private Sector 14.0% 14.0% Academia 4.0% 4.0% Media 8.5% 8.5% B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Paraguay? (1-Not familiar at all, 10-Extremely familiar) FY 2016 FY 2019 N Mean SD N Mean SD World Bank Group (WBG) 155 6.94 2.01 238 6.49 2.45 Inter-American Development Bank (IDB/BID) 153 6.81 2.06 239 6.87 2.36 Latin American Development Bank (CAF) 150 5.05 2.65 237 5.49 2.77 Overall, please rate your impression of the effectiveness of these organizations in Paraguay. (1-Not effective at all, 10-Very effective) FY 2016 FY 2019 N Mean SD N Mean SD World Bank Group (WBG) 142 6.82 1.74 205 6.88 2.00 Inter-American Development Bank (IDB/BID) 139 6.95 1.77 214 6.86 2.02 Latin American Development Bank (CAF)* 102 5.85 2.04 170 6.47 2.10 *Significantly different between FY 2016 and FY 2019 FY 2016 FY 2019 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Paraguay solve its 136 7.74 1.75 195 7.71 1.80 most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 18Only those questions that were asked in the FY 2016 and FY 2019 country opinion surveys, with similar response scales/options, are presented in this appendix. 77 World Bank Group Country Opinion Survey 2019: Paraguay B. Overall Attitudes toward the World Bank Group (continued) To what extent do you believe that the World Bank Group’s work and support help the poorest in Paraguay? * (Select only ONE response) Percentage of Respondents FY 2016 FY 2019 To a fully sufficient degree 3.9% 3.4% To a somewhat sufficient degree 27.0% 28.1% To a somewhat insufficient degree 48.0% 31.1% To a very insufficient degree 6.6% 10.6% Don’t know 14.5% 26.8% *Significantly different between FY 2016 and FY 2019 To what extent do you agree with the following statements about the World Bank Group’s work in Paraguay? (1-Strongly disagree, 10-Strongly agree) FY 2016 FY 2019 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 144 6.49 1.91 212 6.42 1.98 development in Paraguay The World Bank Group’s work is aligned with what I consider the 145 6.74 1.94 203 6.64 2.05 development priorities for Paraguay To what extent is the World Bank Group an effective development partner in Paraguay, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY 2016 FY 2019 N Mean SD N Mean SD Responsiveness to needs 119 6.53 1.93 195 6.49 1.82 Flexibility (in terms of the institution’s products and services) 115 6.28 1.81 183 6.00 1.82 Flexibility (in terms of changing country circumstances) 114 6.44 1.80 184 6.18 1.68 Being inclusive 113 6.78 1.82 174 6.65 1.84 Openness (sharing data and other information) 122 7.30 2.08 194 7.03 1.81 Collaboration with the Government* 130 7.74 1.65 196 7.37 1.69 The speed in which it gets things accomplished on the ground 114 5.99 1.83 177 5.91 1.83 Helping to bring discipline/effective supervision to implementation 176 6.54 1.73 of investment projects ' Collaboration with civil society 113 5.87 2.21 179 5.82 1.91 Staff accessibility 127 6.50 2.30 181 6.76 2.06 Collaboration with other donors and development partners* 94 6.92 1.96 148 6.18 1.87 Collaboration with the private sector* 88 6.57 1.87 144 5.90 1.91 Straightforwardness and honesty 111 7.78 1.95 187 7.52 1.90 Treating clients and stakeholders in Paraguay with respect 110 7.69 1.92 179 8.09 1.80 Being a long-term partner 109 7.75 2.16 183 7.86 1.89 *Significantly different between FY 2016 and FY 2019 ' Only FY 2019 questionnaire had this response option 78 World Bank Group Country Opinion Survey 2019: Paraguay C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Paraguay? (1-Not effective at all, 10-Very effective) FY 2016 FY 2019 N Mean SD N Mean SD Social protection* 44 7.32 1.93 109 6.25 1.91 Gender equity (closing the gap between women and men, and 29 5.73 2.26 101 6.48 1.93 boys and girls) Private sector development* 31 7.32 1.89 101 5.93 1.92 Education* 53 7.42 1.87 150 6.47 1.98 Public sector governance/reform* 71 7.42 1.66 162 6.63 1.89 Fiscal system reform ' 116 6.39 2.10 Public sector transparency/anti-corruption* '' 79 7.30 1.71 143 6.46 2.08 Catastrophic disease ' 56 5.06 2.13 Urban development* 40 7.45 1.70 104 5.98 1.93 Energy* 47 7.54 1.77 91 6.20 2.03 Water and sanitation* 77 7.65 1.67 121 6.51 1.80 Health* 42 7.34 1.73 117 6.39 2.02 Transport* 75 7.27 1.81 117 6.49 1.92 Agriculture and rural development* ''' 62 7.15 1.88 123 6.30 2.40 Natural resource management (renewable and non-renewable) 29 6.79 2.41 96 6.22 2.31 Climate change 42 6.90 2.41 99 6.20 2.41 Poverty reduction* 85 7.34 1.91 162 6.42 1.99 Economic growth '''' 49 7.30 1.79 143 7.05 1.81 Disaster risk management ''''' 30 6.96 2.09 75 6.06 2.15 *Significantly different between FY 2016 and FY 2019 ' Only FY 2019 questionnaire had this response option. " In FY 2016, there were two categories related to pubic sector transparency and anti-corruption: “Public transparency (e.g., access to public information)” and “Anti corruption.” A mean score of responses to these two categories was calculated and included in a separate variable that then was compared to FY 2019 “Public sector transparency/anti-corruption” category. "' In FY 2016, there were two categories related to agriculture and rural development: “Agricultural development/Agricultural ri sk management” and “Rural development.” A mean score of responses to these two categories was calculated and included in a separate variable that then was compared to FY 2019 “Agriculture and rural development” category. "" In FY 2016, the category was “Economic and sustainable growth.” ''''' In FY 2016, the category was “Disaster management.” FY 2016 FY 2019 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 134 6.73 1.76 195 6.61 1.86 development results in Paraguay? (1-To no degree at all, 10-To a very significant degree) 79 World Bank Group Country Opinion Survey 2019: Paraguay C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Paraguay? (1-Strongly disagree, 10-Strongly agree) FY 2016 FY 2019 N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of 129 6.68 1.87 185 6.50 1.88 Paraguay The World Bank Group meets Paraguay’s needs for knowledge 130 6.76 1.89 190 6.76 2.03 services FY 2016 FY 2019 N Mean SD N Mean SD To what extent do you believe that Paraguay received value for money from the World Bank Group’s Reimbursable Advisory 91 7.33 1.61 138 6.44 1.95 Services (RAS)?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY 2016 and FY 2019 D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * Percentage of Respondents FY 2016 FY 2019 Weekly 11.5% 4.8% Monthly 20.9% 18.0% A few times a year 41.9% 52.2% Rarely 24.3% 17.1% Never 1.4% 7.9% *Significantly different between FY 2016 and FY 2019 In Paraguay, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) FY 2016 FY 2019 N Mean SD N Mean SD Are timely 113 7.32 1.68 182 7.26 1.84 Include appropriate level of stakeholder involvement during 92 6.64 2.15 159 6.75 1.80 preparation Lead to practical solutions 108 6.79 2.08 178 6.72 1.80 Are source of relevant information on global good practices* 116 7.19 2.20 192 7.72 1.79 Are adequately disseminated 110 6.39 2.37 190 6.46 2.06 Are translated enough into local language 118 6.78 2.35 182 6.99 2.18 Are adaptable to Paraguay’s specific development challenges and 114 7.11 2.15 182 7.19 1.80 country circumstances *Significantly different between FY 2016 and FY 2019 FY 2016 FY 2019 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 126 7.26 1.83 195 7.08 1.71 development results in your country? Overall, how would you rate the technical quality of the World 126 7.86 1.51 200 7.89 1.60 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 80 World Bank Group Country Opinion Survey 2019: Paraguay E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2016 FY 2019 N Mean SD N Mean SD The World Bank Group disburses funds promptly 88 6.98 2.09 126 7.15 1.92 The World Bank Group effectively monitors and evaluates the 111 7.13 2.10 159 7.12 2.01 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 92 6.76 2.06 135 6.98 2.04 timely fashion The World Bank Group’s Environmental and Social Framework 76 7.26 2.10 131 7.25 1.93 requirements are reasonable ' The World Bank Group’s conditions on its lending are reasonable 92 7.20 1.72 137 7.19 1.80 The World Bank Group takes decisions quickly in Paraguay 95 6.49 2.23 126 6.47 1.92 Working with the World Bank Group increases Paraguay’s 114 7.53 1.74 174 7.25 1.93 institutional capacity Where country systems are adequate, the World Bank Group 76 7.66 1.67 121 7.27 1.99 makes appropriate use of them ' In FY 2016, the category was “The World Bank Group’s “Safeguard Policy” requirements are reasonable.” G. Communication and Information Sharing Which Internet connection do you use primarily when visiting a World Bank Group website? Percentage of Respondents FY 2016 FY 2019 High speed/WiFi 92.1% 94.4% Dial-up 7.9% 5.6% 81 World Bank Group Country Opinion Survey 2019: Paraguay Appendix E: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in Paraguay? collaborate/work with the World Bank (Choose no more than TWO) Indicator Question Group in your country? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not collaborating Collaborating No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG with the WBG To what extent do you trust the World Bank Group to do what is 6.90 7.52 7.12 7.05 7.14 7.05 7.06 7.14 7.00 7.34 7.13 7.02 right? Overall, please rate your impression of the World Bank Group’s 6.50 7.69 6.93 6.51 6.88 6.80 6.69 7.01 6.62 7.37 6.84 6.86 effectiveness in Paraguay. Overall the World Bank Group currently plays a relevant role in 6.00 7.51 6.54 5.90 6.59 6.16 6.22 6.61 6.09 7.17 6.48 6.20 development in Paraguay The World Bank Group’s work is aligned with what I consider the 6.21 7.52 6.77 5.88 6.76 6.35 6.51 6.68 6.24 7.39 6.67 6.36 development priorities for Paraguay Responsiveness to needs 6.03 7.41 6.48 6.08 6.53 6.23 6.25 6.58 6.13 7.05 6.47 6.23 Flexibility (in terms of the institution’s products and services) 5.60 6.69 5.97 5.71 5.94 5.88 5.85 5.99 5.74 6.32 5.96 5.80 Flexibility (in terms of changing country circumstances) 5.78 6.91 6.18 5.61 6.21 5.87 6.05 6.10 5.82 6.63 6.10 6.00 Being inclusive 6.24 7.37 6.67 6.18 6.64 6.47 6.59 6.56 6.32 7.13 6.60 6.51 Openness (sharing data and other information) 6.78 7.71 7.13 6.71 6.97 7.17 6.92 7.18 6.89 7.40 7.05 7.04 Collaboration with the Government 6.94 8.25 7.38 7.03 7.30 7.32 7.18 7.45 7.11 7.75 7.34 7.20 The speed in which it gets things accomplished on the ground 5.50 6.55 5.89 5.35 5.88 5.67 5.62 6.01 5.58 6.22 5.91 5.47 Helping to bring discipline/effective supervision to implementation 6.19 7.27 6.62 6.00 6.59 6.41 6.33 6.70 6.31 6.93 6.58 6.31 of investment projects Collaboration with civil society 5.63 6.17 5.83 5.39 5.70 5.80 5.76 5.72 5.59 6.14 5.77 5.66 Staff accessibility 6.34 7.42 6.76 6.39 6.79 6.53 6.60 6.78 6.38 7.28 6.89 6.02 Collaboration with other donors and development partners 5.95 6.61 6.30 5.67 6.37 5.88 5.97 6.39 5.95 6.71 6.19 6.11 Collaboration with the private sector 5.71 6.23 5.87 5.78 5.91 5.76 5.91 5.78 5.77 6.05 5.75 6.13 Straightforwardness and honesty 7.17 8.11 7.48 7.39 7.44 7.48 7.20 7.74 7.40 7.59 7.55 7.18 Treating clients and stakeholders in Paraguay with respect 7.78 8.64 8.09 7.83 7.96 8.15 7.78 8.33 7.86 8.41 8.21 7.52 Being a long-term partner 7.49 8.57 7.93 7.49 7.86 7.82 7.62 8.08 7.64 8.29 7.93 7.59 To what extent does the World Bank Group’s work help to 6.24 7.47 6.72 5.97 6.71 6.42 6.51 6.67 6.27 7.40 6.62 6.49 achieve development results in Paraguay? To what extent does the World Bank Group influence the 6.44 7.24 6.81 6.11 6.60 6.82 6.49 6.90 6.53 7.05 6.77 6.46 development agenda in Paraguay? The World Bank Group’s financial instruments meet the needs of 6.24 6.94 6.57 5.83 6.53 6.28 6.23 6.63 6.32 6.69 6.42 6.45 Paraguay The World Bank Group meets Paraguay’s needs for knowledge 6.41 7.45 6.79 6.24 6.55 6.86 6.40 6.98 6.58 6.94 6.71 6.60 services The World Bank Group’s knowledge work and activities are adaptable to Paraguay’s specific development challenges and 6.89 7.85 7.26 6.92 7.19 7.19 7.09 7.30 7.05 7.55 7.27 6.96 country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 6.70 7.91 7.12 6.70 7.05 7.02 6.91 7.17 6.87 7.46 7.09 6.88 development results in your country? Overall, how would you rate the technical quality of the World 7.56 8.51 8.01 7.32 7.86 7.87 7.72 8.02 7.74 8.16 7.89 7.78 Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in Paraguay 6.03 7.40 6.58 5.64 6.60 6.10 6.30 6.51 6.02 7.36 6.37 6.46 Where country systems are adequate, the World Bank Group 6.82 8.10 7.34 6.77 7.43 6.94 7.02 7.49 6.88 8.09 7.37 6.91 makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 82 World Bank Group Country Opinion Survey 2019: Paraguay Appendix F: Paraguay FY 2019 COS Questionnaire World Bank Group Country Survey FY 2019 – Paraguay The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Paraguay or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Paraguay, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Paraguay. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 83 World Bank Group Country Opinion Survey 2019: Paraguay SECTION A: GENERAL ISSUES FACING PARAGUAY A1. When you think about the future in Paraguay, are you … ? 1 Very pessimistic 2 Somewhat pessimistic 3 Somewhat optimistic 4 Very optimistic 5 Not sure A2. Do you think that economic opportunity for citizens in Paraguay is … ? 1 Increasing 2 Decreasing 3 Staying about the same A3. Listed below are a number of development priorities in Paraguay. Please identify which of the following you consider the most important development priorities in Paraguay. (Choose no more than THREE) 1 Private sector development 15 Crime and violence 2 Education 16 Trade and exports Public sector governance/reform (i.e., government 3 effectiveness, public financial management, public 17 Agriculture and rural development expenditure) Natural resource management (renewable and 4 Fiscal system reform 18 non-renewable) 5 Public sector transparency/anti-corruption 19 Climate change (e.g., mitigation, adaptation) 6 Citizen engagement 20 Poverty reduction 7 Food security 21 Judiciary reform 8 Urban development 22 Economic growth Innovation in information and communications 9 Health 23 technology Social protection (e.g., pensions, targeted social 10 24 Financial markets assistance) Gender equity (closing the gap between women 11 25 Transport (e.g., roads, bridges, transportation) and men, and boys and girls) 12 Energy 26 Disaster risk management (e.g., floods) 13 Water and sanitation 27 Equality of opportunity (i.e., social inclusion) Catastrophic disease (e.g., cancer, heart attack, 14 Job creation/employment 28 stroke) 84 World Bank Group Country Opinion Survey 2019: Paraguay SECTION A: GENERAL ISSUES A4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Paraguay? (Choose no more than THREE) 1 Energy 15 Urban development Social protection (e.g., pensions, targeted social 2 16 Public sector transparency/anti-corruption assistance) 3 Agriculture and rural development 17 Citizen engagement 4 Disaster risk management (e.g., floods) 18 Health 5 Equality of opportunity (i.e., social inclusion) 19 Financial markets Public sector governance/reform (i.e., government Catastrophic disease (e.g., cancer, heart attack, 6 20 effectiveness, public financial management, public stroke) expenditure) Innovation in information and communications 7 21 Fiscal system reform technology Natural resource management (renewable and 8 Trade and exports 22 non-renewable) 9 Economic growth 23 Job creation/employment 10 Crime and violence 24 Private sector development 11 Climate change (e.g., mitigation, adaptation) 25 Education 12 Transport (e.g., roads, bridges, transportation) 26 Food security 13 Judiciary reform Gender equity (closing the gap between women 27 14 Water and sanitation and men, and boys and girls) A5. When economic and/or social reform efforts fail or are slow to take place in Paraguay, which of the following would you attribute this to? (Choose no more than TWO) 1 Poor coordination within the government 2 Inadequate level of donor coordination 3 Reforms are not well thought out in light of country challenges Inadequate level of capacity in the government (e.g., institutional weaknesses, limited capacity for project 4 implementation) 5 Inadequate level of government accountability 6 Corruption 7 Private sector involvement and/or influence 8 Inadequate level of citizen/civil society participation 9 Weakness of the justice system (e.g., inadequate application of the Law) 10 Political pressures and obstacles 11 Inadequate level of private sector participation 12 Other (please specify): ________________________________________ 85 World Bank Group Country Opinion Survey 2019: Paraguay SECTION A: GENERAL ISSUES A6. To what extent do you trust each of the following groups to do what is right? To no degree To a very significant Don't at all degree know 1 The national/federal government 1 2 3 4 5 6 7 8 9 10  2 Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) 1 2 3 4 5 6 7 8 9 10  3 The World Bank Group 1 2 3 4 5 6 7 8 9 10  4 The International Monetary Fund 1 2 3 4 5 6 7 8 9 10  5 UN 1 2 3 4 5 6 7 8 9 10  6 Regional development banks 1 2 3 4 5 6 7 8 9 10  7 Paraguay’s Central Bank 1 2 3 4 5 6 7 8 9 10  8 International private sector 1 2 3 4 5 6 7 8 9 10  9 Domestic private sector 1 2 3 4 5 6 7 8 9 10  10 International civil society (e.g., NGOs, CBOs) 1 2 3 4 5 6 7 8 9 10  11 Domestic civil society (e.g., NGOs, CBOs) 1 2 3 4 5 6 7 8 9 10  12 Faith-based institutions 1 2 3 4 5 6 7 8 9 10  Domestic traditional media and their web presence 13 1 2 3 4 5 6 7 8 9 10  (e.g., newspapers, TV stations, radio) 14 International media and their web presence 1 2 3 4 5 6 7 8 9 10  Web based media (i.e., blogs, social media, other 15 1 2 3 4 5 6 7 8 9 10  web-based news and information sources) A7. Please describe the direction Paraguay is moving in, when considering … ? Getting Getting Staying Getting Getting much somewhat the somewhat much worse worse same better better Human development (e.g., health, education, and 1      social protection) 2 Equal opportunity for girls and boys, men and women      Growing Paraguay’s economy in a way that leads to 3      jobs and employment 4 The gap between the rich and the poor      5 Making government more effective      6 Anti-corruption      7 Attracting new sources of foreign investment      86 World Bank Group Country Opinion Survey 2019: Paraguay SECTION A: GENERAL ISSUES A8. Listed below are global challenges. Which do you think have the most serious impact on Paraguay? (Choose no more than TWO) 1 Trade constraints 6 Jobs/employment 2 The gap between the rich and the poor 7 Fragility in Paraguay or neighboring countries 3 Environmental degradation 8 Technology based disruption 4 Terrorism 9 Geo political uncertainty 5 Migrants and refugees 10 Climate change A9. When thinking about development efforts in Paraguay, do you think that civil society (e.g., NGOs, CBOs) should … ? 1 Engage significantly less 2 Engage somewhat less 3 Engage somewhat more 4 Engage significantly more 5 Engage at the same level it does currently 6 Don't know 87 World Bank Group Country Opinion Survey 2019: Paraguay SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of these organizations in Paraguay? Not familiar Extremely at all familiar 1 World Bank Group (WBG) 1 2 3 4 5 6 7 8 9 10 2 Inter-American Development Bank (IDB/BID) 1 2 3 4 5 6 7 8 9 10 3 Latin American Development Bank (CAF) 1 2 3 4 5 6 7 8 9 10 B2. Overall, please rate your impression of the effectiveness of these organizations in Paraguay. Not effective Very Don't at all effective know 1 World Bank Group (WBG) 1 2 3 4 5 6 7 8 9 10 2 Inter-American Development Bank (IDB/BID) 1 2 3 4 5 6 7 8 9 10 3 Latin American Development Bank (CAF) 1 2 3 4 5 6 7 8 9 10 B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Paraguay solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in Paraguay, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Paraguay? (Choose no more than THREE) 1 Health 15 Transport (e.g., roads, bridges, transportation) Natural resource management (renewable and 2 Fiscal system reform 16 non-renewable) 3 Food security 17 Climate change (e.g., mitigation, adaptation) Gender equity (closing the gap between women 4 18 Equality of opportunity (i.e., social inclusion) and men, and boys and girls) 5 Private sector development 19 Agriculture and rural development Social protection (e.g., pensions, targeted social Innovation in information and communications 6 20 assistance) technology 7 Education 21 Trade and exports Public sector governance/reform (i.e., government 8 effectiveness, public financial management, public 22 Crime and violence expenditure) Catastrophic disease (e.g., cancer, heart attack, 9 Financial markets 23 stroke) 10 Urban development 24 Poverty reduction 11 Job creation/employment 25 Disaster risk management (e.g., floods) 12 Citizen engagement 26 Public sector transparency/anti-corruption 13 Energy 27 Judiciary reform 14 Water and sanitation 28 Economic growth 88 World Bank Group Country Opinion Survey 2019: Paraguay SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Paraguay? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Bringing together different groups of stakeholders   Capacity development related to World Bank Group 2   supported projects 3 Technical assistance   4 Policy advice, studies, analyses   5 Financial resources   6 Data and statistics   7 Promoting knowledge sharing   8 Implementation support   9 Mobilizing third party financial resources   10 Donor coordination   Promote participatory dialogue platforms to discuss 11 the country's development challenges (e.g., Ask the   Economist series) 12 Other (please specify): ________________________   B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Paraguay? (Choose no more than TWO) 1 Not adequately sensitive to political/social realities in Paraguay 2 Not aligned with country priorities 3 Too influenced by developed countries 4 Not adequately flexible 5 Not sufficiently focused on sustainable results 6 Not collaborating enough with civil society (e.g., NGOs, CBOs) 7 World Bank Group’s processes too slow and complex 8 Not enough public disclosure of its work 9 Arrogant in its approach 10 Inadequate World Bank Group’s staffing in Paraguay 11 Not willing to honestly criticize policies and reform efforts in the country 12 Staff too inaccessible 13 Not collaborating enough with private sector 14 Not collaborating enough with partners such as bilaterals, multilaterals, trust funds, UN 15 Other (please specify): __________________________________________________ 16 Don’t know 89 World Bank Group Country Opinion Survey 2019: Paraguay SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B7. To what extent do you believe that the World Bank Group’s work and support help the poorest in Paraguay? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B8. From your perspective, which of the following best describes the World Bank Group’s current emphasis on investing in human capital (e.g., education, health, social protection)? 1 Increased its emphasis recently 2 Decreased its emphasis recently 3 Emphasis has remained pretty consistent over time 4 Don’t know B9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Local government 7 Academia/think tanks/research institutes 2 Donor community 8 Parliament 3 Youth/university groups 9 Foundations 4 Private sector 10 Media 5 NGOs/Community Based Organizations 11 Other (please specify): _____________________ 6 Beneficiaries 12 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Paraguay? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B10 1 2 3 4 5 6 7 8 9 10  relevant role in development in Paraguay The World Bank Group’s work is aligned with what I B11 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Paraguay 90 World Bank Group Country Opinion Survey 2019: Paraguay SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Paraguay, in terms of each of the following? To no degree To a very significant Don't at all degree know B12 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B13 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B14 1 2 3 4 5 6 7 8 9 10  circumstances) B15 Being inclusive 1 2 3 4 5 6 7 8 9 10  B16 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B17 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B18 1 2 3 4 5 6 7 8 9 10  the ground Helping to bring discipline/effective supervision to B19 1 2 3 4 5 6 7 8 9 10  implementation of investment projects B20 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B21 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B22 1 2 3 4 5 6 7 8 9 10  partners B23 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B24 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Paraguay with B25 1 2 3 4 5 6 7 8 9 10  respect B26 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  91 World Bank Group Country Opinion Survey 2019: Paraguay SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Paraguay? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) Gender equity (closing the gap between women and 2 1 2 3 4 5 6 7 8 9 10  men, and boys and girls) 3 Private sector development 1 2 3 4 5 6 7 8 9 10  4 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure) 6 Fiscal system reform 1 2 3 4 5 6 7 8 9 10  7 Public sector transparency/anti-corruption 1 2 3 4 5 6 7 8 9 10  Catastrophic disease (e.g., cancer, heart attack, 8 1 2 3 4 5 6 7 8 9 10  stroke) 9 Urban development 1 2 3 4 5 6 7 8 9 10  10 Energy 1 2 3 4 5 6 7 8 9 10  11 Water and sanitation 1 2 3 4 5 6 7 8 9 10  12 Health 1 2 3 4 5 6 7 8 9 10  13 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  14 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  Natural resource management (renewable and non- 15 1 2 3 4 5 6 7 8 9 10  renewable) 16 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  17 Poverty reduction 1 2 3 4 5 6 7 8 9 10  18 Economic growth 1 2 3 4 5 6 7 8 9 10  19 Disaster risk management (e.g., floods) 1 2 3 4 5 6 7 8 9 10  92 World Bank Group Country Opinion Survey 2019: Paraguay SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. To what extent does the World Bank Group’s work help to achieve development results in Paraguay? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree C3. To what extent does the World Bank Group influence the development agenda in Paraguay? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Paraguay? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C4 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, Reimbursable Advisory Services) meet the needs of Paraguay The World Bank Group meets Paraguay’s needs C5 for knowledge services (e.g., research, analysis, 1 2 3 4 5 6 7 8 9 10  data, technical assistance) C6. To what extent do you believe that Paraguay received value for money from the World Bank Group’s Reimbursable Advisory Services (RAS)? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree 93 World Bank Group Country Opinion Survey 2019: Paraguay SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Paraguay, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are source of relevant information on global D5 1 2 3 4 5 6 7 8 9 10  good practices D6 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D7 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Paraguay’s specific D8 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D9. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D10. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 94 World Bank Group Country Opinion Survey 2019: Paraguay SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and reviews E3 1 2 3 4 5 6 7 8 9 10  are done in a timely fashion The World Bank Group’s Environmental and E4 1 2 3 4 5 6 7 8 9 10  Social Framework requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in Paraguay Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10  Paraguay’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them 95 World Bank Group Country Opinion Survey 2019: Paraguay SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN PARAGUAY F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Paraguay? (Choose no more than TWO) 1 Offer more innovative financial products 2 Ensure greater selectivity in its work 3 Engage more effectively with civil society (e.g., NGOs, CBOs) 4 Increase the level of capacity development in the country 5 Offer more innovative knowledge services 6 Collaborate more effectively with Government clients (e.g., national, state, local) 7 Increase availability of Reimbursable Advisory Services (RAS) 8 Help to bring discipline/effective supervision to implementation of World Bank Group projects 9 Engage more effectively with partners such as bilaterals, multilaterals, trust funds, UN 10 Work faster 11 Reduce the complexity of obtaining World Bank Group financing 12 Provide more adequate data/knowledge/statistics/figures on Paraguay’s economy 13 Engage more directly with beneficiaries 14 Improve the quality of its experts as related to Paraguay’s specific challenges 15 Engage more effectively with private sector 16 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Paraguay, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Paraguay? (Select only ONE response) 1 Financial services 2 Reimbursable Advisory Services (RAS) 3 Knowledge products 4 Convening services 5 None of the above 6 The combination is appropriate for Paraguay 7 Don’t know 96 World Bank Group Country Opinion Survey 2019: Paraguay SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How frequently do you interact with the World Bank Group now in Paraguay? 1 Never 2 Less than once a year 3 Once a year to a few times a year 4 Less than once a month 5 At least once a month 6 At least once a week G2. How do you get most of your information about economic and social development issues in Paraguay? (Choose no more than TWO) 1 International newspapers 7 Local radio 2 Local television 8 Public conferences and debates 3 International radio 9 Internet Social media (e.g., blogs, Facebook, Twitter, 4 10 Local newspapers YouTube, Flickr) 5 Periodicals 11 Other (please specify): ____________________ 6 International television G3. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Direct contact with World Bank Group (i.e., face to 1 4 e-Newsletters face meetings/discussions) World Bank Group’s 2 World Bank Group’s website 5 seminars/workshops/conferences Social media (e.g., blogs, Facebook, Twitter, World Bank Group’s publications and other 3 6 YouTube, Flickr) written materials G4. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up 97 World Bank Group Country Opinion Survey 2019: Paraguay SECTION G: COMMUNICATION AND INFORMATION SHARING G5. Over the past SIX MONTHS, on average how often did you do any of the following related to the World Bank Group (WBG)? Every few Every few Every few Not days weeks months at all Read, viewed or heard a story about the WBG in local media 1     (newspaper, magazine, TV, radio) Read, viewed or heard a story about the WBG in global media 2     (newspaper, magazine, TV, radio) Interacted with the WBG on Social Media (e.g., read a post or 3     tweet, liked, commented, shared, retweeted) 4 Visited a WBG website (e.g., read a blog, used data)     5 Attended an event/conference hosted by the WBG     6 Watched a webinar or online event hosted by the WBG     7 Read some or all of a WBG research paper or publication     8 Met professionally with WBG staff     98 World Bank Group Country Opinion Survey 2019: Paraguay SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current affiliation? (Select only ONE response) 1 Office of the President, Prime Minister 11 Private Foundation 2 Office of Minister 12 NGO/Community Based Organization 3 Office of Parliamentarian 13 Media (press, radio, TV, web, etc.) Employee of a Ministry, Ministerial Department Independent Government Institution (i.e., Regulatory 4 14 or Implementation Agency Agency, Central Bank/oversight institution) Project Management Unit (PMU) overseeing implementation of project/ 5 15 Trade Union Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Faith-Based Group 7 Bilateral Agency 17 Youth Group 8 Multilateral Agency 18 Academia/Research Institute/Think Tank 9 Private Sector Organization 19 Judiciary Branch 10 Financial Sector/Private Bank 20 Other (please specify): ________________________ H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, MIGA, ICSID) in your country? 1 Yes 2 No H4. If yes, which of the following agencies of the World Bank Group do you primarily collaborate/work with in Paraguay? (Select only ONE response) 1 The World Bank (IBRD) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) 4 International Centre for Settlement of Investment Disputes (ICSID) 99 World Bank Group Country Opinion Survey 2019: Paraguay SECTION H: BACKGROUND INFORMATION H5. Do your projects involve both the World Bank and the IFC? 1 Yes 2 No H6. Which of the following describes most of your exposure to the World Bank Group in Paraguay? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H7. What’s your gender? 1 Female 2 Male H8. What’s your age? 1 25 and under 2 26-35 3 36-45 4 46-55 5 56 and above H9. Which best represents your geographic location? 1 Capital and Central Department 2 Western Region 3 Eastern Region Thank you for completing the survey! 100