World Bank Group Country Opinion Survey 2016: Costa Rica FY 2016 Costa Rica Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 June 2016 World Bank Group Country Opinion Survey 2016: Costa Rica Acknowledgements The Costa Rica Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Svetlana Markova, Jing Guo, Jessica Cameron, and Calita Woods. Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Costa Rica country team and the fielding agency IPSOS. In particular, PORG is grateful for the support from Cynthia Flores Mora (Communications Associate), who coordinated the survey related activities from San Jose, Costa Rica. 1 World Bank Group Country Opinion Survey 2016: Costa Rica Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Costa Rica .................................................9 V. Overall Attitudes toward the World Bank Group .......................14 VI. Sectoral Effectiveness................................................................22 VII. How the World Bank Group Operates .......................................26 VIII. World Bank Group’s Knowledge and Instruments .....................32 IX. The Future Role of the World Bank Group in Costa Rica............36 X. Communication and Outreach ..................................................39 XI. Appendices ................................................................................42 2 World Bank Group Country Opinion Survey 2016: Costa Rica I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Costa Rica perceive the WBG. The survey explored:  General Issues Facing Costa Rica  Overall Attitudes toward the World Bank Group  World Bank Group’s Effectiveness and Results  The World Bank Group’s Knowledge Work and Activities  Working with the World Bank Group  The Future Role of the World Bank Group in Costa Rica  Communication and Information Sharing  Background Information II. Methodology From February to March 2016, 475 stakeholders of the WBG in Costa Rica were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the Office of the President/Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/contractors working on WBG-supported projects/programs; local governments; bilateral/multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs/community based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 171 stakeholders participated in the survey (36% response rate). Some respondents received and returned the questionnaires via mail, email, or completed the survey with the presence of a representative of the independent fielding agency; other respondents received and completed the questionnaire online. Respondents were asked about: general issues facing Costa Rica; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Costa Rica; and the WBG’s communication and information sharing. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’14 (response rate is 41%, N=127). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, means of the FY’16 data and the total number of respondents in both years are slightly different from those of the original data reported in appendices A, B, C, and E. For the weighted stakeholder breakdown and year comparison results, please see appendix D (page 91). 3 World Bank Group Country Opinion Survey 2016: Costa Rica III. Demographics of the Sample Current Position  For further analyses, respondents from PMUs/consultants/contractors working on WBG supported projects/programs were combined with employees of ministries/ministerial departments/implementation agencies; respondents from the financial sector/private banks were combined with those from private sector organizations; and respondents from NGOs/community based organizations, private foundations, trade unions, and youth groups were combined in the “CSO” category. Few respondents from local governments, bilateral/multilateral agencies, and the judiciary branch were included in the “Other” category. Note that there were no respondents from the Office of the President/Prime Minister and faith-based groups. 4 World Bank Group Country Opinion Survey 2016: Costa Rica III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2016: Costa Rica III. Demographics of the Sample (continued) Geographic Locations  Note: Because of the small number of respondents from North and South, analyses comparing geographic locations would not be statistically reliable and, therefore, were not conducted. Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2016: Costa Rica III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Year comparison: Respondents in this year’s Country Survey and the FY’14 Country Survey indicated statistically similar levels of familiarity with the WBG (weighted mean in FY’16 = 6.7; weighted mean in FY’14 = 6.4)1.  Respondents’ levels of familiarity with the WBG were significantly, strongly correlated with their ratings of the WBG’s overall effectiveness in Costa Rica, and significantly, moderately correlated with the extent to which the WBG plays a relevant role in development in Costa Rica, and the extent to which the WBG contributes to the country’s development results. 1 Please refer to Appendix D (page 91) for more details on weighting. Means in the chart were calculated based on un-weighted data. 7 World Bank Group Country Opinion Survey 2016: Costa Rica III. Demographics of the Sample (continued) Familiarity with the World Bank Group and Other Development Banks  Year comparison: Respondents in this year’s Country Survey indicated statistically similar levels of familiarity with the IDB, the WBG, and the CABEI compared to respondents in the FY’14 Country Survey; and significantly higher levels of familiarity with the CAF compared to respondents in the FY’14 Country Survey2.  In this year’s Country Survey, stakeholders in Costa Rica were significantly more familiar with the WBG than with the CAF. Their levels of familiarity with the WBG, the IDB, and the CABEI were statistically similar. 2 Please refer to Appendix D (page 91) for more details on weighting. Means in the chart were calculated based on weighted data. 8 World Bank Group Country Opinion Survey 2016: Costa Rica IV. General Issues Facing Costa Rica Headed in the Right Direction3  Year comparison: This year’s respondents were significantly less likely to believe that Costa Rica is headed in the right direction compared to respondents in the FY’14 Country Survey.  Stakeholder groups: In this year’s Country Survey, respondents from the office of a minister were significantly more likely to indicate that Costa Rica is headed in the right direction, while respondents from the private sector/financial sector/private banks and the media were significantly less positive about the prospect of Costa Rica. 3 Percentages presented in the chart were calculated based on weighted data from the FY 2016 and FY 2014 Country Surveys. Please refer to Appendix D for more details on weighting. 9 World Bank Group Country Opinion Survey 2016: Costa Rica IV. General Issues Facing Costa Rica (continued) Development Priority  Year comparison: Respondents in the previous FY’14 Country Survey indicated that the most important development priorities in Costa Rica were “transport” (42%), “economic growth” (33%), and “public sector governance/reform” (32%). 10 World Bank Group Country Opinion Survey 2016: Costa Rica IV. General Issues Facing Costa Rica (continued) What Would Contribute Most to Reducing Poverty  Year comparison: In the previous FY’14 Country Survey, respondents indicated that the greatest contributors to poverty reduction in Costa Rica were “job creation/ employment” (44%), “education” (39%), and “transport” (33%). 11 World Bank Group Country Opinion Survey 2016: Costa Rica IV. General Issues Facing Costa Rica (continued) Factors Contributing to “Shared Prosperity”  Year comparison: In the previous FY’14 Country Survey, respondents indicated that the greatest contributors to shared prosperity in Costa Rica were “better entrepreneurial opportunities” (47%), “education and training that better ensure job opportunity” (40%), and “consistent economic growth” (31%). 12 World Bank Group Country Opinion Survey 2016: Costa Rica IV. General Issues Facing Costa Rica (continued) Gap between the Rich and the Poor Global Climate Change 13 World Bank Group Country Opinion Survey 2016: Costa Rica V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts  Year comparison: In the previous FY’14 Country Survey, respondents attributed failed or slow WBG assisted reform efforts to “the WBG not being sensitive enough to political/ social realities on the ground” (53%) and “political pressures and obstacles” (37%).  Stakeholder groups: In this year’s Country Survey, respondents from the private sector, CSOs, and the media were significantly more likely to attribute failed or slow WBG assisted reform efforts to “the Government working inefficiently”, whereas respondents from the office of a minister were significantly less likely to indicate this response option compared to respondents from other stakeholder groups. 14 World Bank Group Country Opinion Survey 2016: Costa Rica V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness4 (Indicator Question) Effectiveness of the World Bank Group and Other Development Banks5  Stakeholders gave significantly higher ratings for the WBG’s effectiveness than the effectiveness of the Latin American Development Bank. 4 Means presented in the chart were calculated based on weighted data from F Y’16 and FY’14. 5 Means in the chart were calculated based on un-weighted data from FY’16. 15 World Bank Group Country Opinion Survey 2016: Costa Rica V. Overall Attitudes toward the World Bank Group (continued) Achieving Development Results6 (Indicator Question) WBG Staff Preparedness 6 Means presented in the charts on this page were calculated based on weighted data. 16 World Bank Group Country Opinion Survey 2016: Costa Rica V. Overall Attitudes toward the World Bank Group (continued) The World Bank and the IFC Working Together  Only those stakeholders who responded “Yes” to the question “Do your projects involve both the World Bank and the IFC?” provided their views on the working relationship between the World Bank and the IFC. 17 World Bank Group Country Opinion Survey 2016: Costa Rica V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups  Stakeholder groups: Respondents from the office of a minister, the office of a parliamentarian, and academia had the highest mean ratings for the aggregated responses to the twenty six COS indicator questions, whereas respondents from the media had significantly lower mean ratings. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (see page 62).  Collaboration: Respondents who collaborate with the WBG had significantly higher mean ratings for the aggregated responses to the twenty six COS indicator questions (mean rating = 7.6) compared to respondents who do not collaborate with the WBG (mean rating = 6.8). Responses for individual indicator questions by exposure to the WBG can be found in Appendix E (see page 97). 18 World Bank Group Country Opinion Survey 2016: Costa Rica V. Overall Attitudes toward the World Bank Group (continued) Greatest Values  Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG‘s greatest value to Costa Rica was its “financial resources” (61%). 19 World Bank Group Country Opinion Survey 2016: Costa Rica V. Overall Attitudes toward the World Bank Group (continued) Most Effective Instruments in Reducing Poverty  Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG‘s most effective instrument in reducing poverty in Costa Rica was its “investment lending” (77%). 20 World Bank Group Country Opinion Survey 2016: Costa Rica V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG’s greatest weakness in its work in Costa Rica was “not enough public disclosure of its work” (48%). 21 World Bank Group Country Opinion Survey 2016: Costa Rica VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas: Collaboration7 7 Note in the Appendix on the sectoral effectiveness (Appendix A, page 55) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 22 World Bank Group Country Opinion Survey 2016: Costa Rica VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison8 8 Means presented in this chart were calculated based on weighted data. 23 World Bank Group Country Opinion Survey 2016: Costa Rica VI. Sectoral Effectiveness (continued) The WBG Promoting Private Public Partnerships Helping the Poorest 24 World Bank Group Country Opinion Survey 2016: Costa Rica VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Costa Rica, bivariate correlational analyses were conducted using respondents’ ratings of the thirty one specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in Costa Rica. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at equality of opportunity;  The WBG’s effectiveness at trade and exports; and  The WBG’s effectiveness at education.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Costa Rica, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at equality of opportunity;  The WBG’s effectiveness at anti-corruption; and  The WBG’s effectiveness at poverty reduction. 25 World Bank Group Country Opinion Survey 2016: Costa Rica VII. How the World Bank Group Operates The World Bank Group’s Work in Costa Rica: Year Comparison9 The World Bank Group’s Work in Costa Rica: Collaboration 9 Means in the chart were calculated based on weighted data. 26 World Bank Group Country Opinion Survey 2016: Costa Rica VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison10 10 Means in the chart were calculated based on weighted data. 27 World Bank Group Country Opinion Survey 2016: Costa Rica VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration 28 World Bank Group Country Opinion Survey 2016: Costa Rica VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison11 11 Means in the chart were calculated based on weighted data. 29 World Bank Group Country Opinion Survey 2016: Costa Rica VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration 30 World Bank Group Country Opinion Survey 2016: Costa Rica VII. How the World Bank Group Operates (continued) Internal Measuring and Monitoring12 12 Means in the chart were calculated based on weighted data. 31 World Bank Group Country Opinion Survey 2016: Costa Rica VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities  Stakeholder groups: Among this year’s respondents, respondents from the media and academia indicated the most frequent usage of the WBG’s knowledge work and activities compared to respondents from other stakeholder groups. 32 World Bank Group Country Opinion Survey 2016: Costa Rica VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Costa Rica’s Knowledge Needs13 (Indicator Question) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 13 Means in the charts on this page were calculated based on weighted data. 33 World Bank Group Country Opinion Survey 2016: Costa Rica VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities: Year Comparison14 14 Means in the chart were calculated based on weighted data. 34 World Bank Group Country Opinion Survey 2016: Costa Rica VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Costa Rica’s Needs for Financial Instruments15 (Indicator Question) The WBG’s Reimbursable Advisory Services 15 Means in the charts on this page were calculated based on weighted data. 35 World Bank Group Country Opinion Survey 2016: Costa Rica IX. The Future Role of the World Bank Group in Costa Rica Making the World Bank Group of Greater Value  Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG should “open a local office in Costa Rica” (45%) to make itself of greater value in the country. 36 World Bank Group Country Opinion Survey 2016: Costa Rica IX. The Future Role of the WBG in Costa Rica (continued) Where the World Bank Group Should Focus its Resources  Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG should focus its resources on “transport” (49%). 37 World Bank Group Country Opinion Survey 2016: Costa Rica IX. The Future Role of the WBG in Costa Rica (continued) Future Combination of the WBG Services 38 World Bank Group Country Opinion Survey 2016: Costa Rica X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 62) for all responses by stakeholder groups. General Information Sources  Year comparison: Respondents in the previous FY’14 Country Survey indicated that they got most of their information about economic and social development issues in Costa Rica from “local newspapers” (86%) and “Internet (58%)”. 39 World Bank Group Country Opinion Survey 2016: Costa Rica X. Communication and Outreach (continued) Preferred Information Sources  Year comparison: Respondents in the previous FY’14 Country Survey indicated that they would prefer to receive information from the WBG through “e-Newsletters” (48%), “World Bank Group’s seminars/workshops/conferences” (39%), and “direct contact with World Bank Group” (37%). 40 World Bank Group Country Opinion Survey 2016: Costa Rica X. Communication and Outreach (continued) Access to Information16 The WBG’s Website and Social Media Usage 16 Percentages presented in the charts on this page were calculated based on weighted data. 41 World Bank Group Country Opinion Survey 2016: Costa Rica XI. Appendices A. Responses to All Questions across All Respondents...................... 43 B. Responses to All Questions by Stakeholder Groups ...................... 60 C. Responses to Selected Questions by Level of Collaboration with the World Bank Group ........................................................................ 82 D. Responses to Selected Questions by Year..................................... 89 E. Indicator Questions as a Function of Exposure to the WBG .......... 95 F. WBG Country Opinion Survey FY16 – Costa Rica Questionnaire .. 96 Costa Rica 42 World Bank Group Country Opinion Survey 2016: Costa Rica Appendix A: Responses to All Questions across All Respondents (N=171) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Costa Rica Percentage of Respondents 1. In general would you say that Costa Rica is headed in ... ? (N=160) The right direction 40.6% The wrong direction 35.6% Not sure 23.8% 43 World Bank Group Country Opinion Survey 2016: Costa Rica A. General Issues Facing Costa Rica (continued) 2. Listed below are a number of development priorities in Costa Rica. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Costa Rica? (Choose no more than THREE) (Responses Combined; N=165) Public sector reform (i.e., public expenditure, fiscal system reform) 51.5% Job creation/employment 38.8% Economic growth 30.3% Transport (e.g., roads, bridges, transportation) 27.9% Poverty reduction 21.8% Education 19.4% Foreign direct investment 12.1% Anti corruption 10.3% Equality of opportunity (i.e., equity) 9.1% Food security 9.1% Global/regional integration 8.5% Private sector development 7.9% Social protection (e.g., pensions reform, targeted social assistance) 6.7% Rural development 6.1% Trade and exports 5.5% Environmental sustainability 4.8% Climate change (e.g., mitigation, adaptation, forest carbon partnerships) 4.2% Urban development 3.6% Energy (e.g., hydroelectric power, green energy) 3.6% Financial markets 3.6% Crime and violence 3.0% Water and sanitation (e.g., coastal sewerage and flood control) 2.4% Health (e.g., performance of universal health insurance) 2.4% Law and justice (e.g., judicial system) 1.8% Regulatory framework 1.2% Information and communications technology 1.2% Disaster risk management 1.2% Agricultural development 0.6% Gender equity 0.0% Communicable/non-communicable diseases 0.0% Natural resource management (e.g., rural productive landscapes, wealth 0.0% accounting and valuation of ecosystem services, mining) 44 World Bank Group Country Opinion Survey 2016: Costa Rica A. General Issues Facing Costa Rica (continued) 3. The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing Percentage of Respondents poverty in Costa Rica? (Choose no more than THREE) (Responses Combined; N=171) Education 51.5% Economic growth 41.5% Job creation/employment 38.6% Rural development 22.8% Transport (e.g., roads, bridges, transportation) 17.0% Equality of opportunity (i.e., equity) 17.0% Public sector reform (i.e., public expenditure, fiscal system reform) 16.4% Private sector development 13.5% Social protection (e.g., pensions reform, targeted social assistance) 12.9% Foreign direct investment 11.7% Trade and exports 9.9% Anti corruption 7.6% Water and sanitation (e.g., coastal sewerage and flood control) 5.3% Urban development 4.7% Agricultural development 4.1% Health (e.g., performance of universal health insurance) 2.9% Food security 2.3% Information and communications technology 2.3% Climate change (e.g., mitigation, adaptation, forest carbon partnerships) 2.3% Financial markets 1.8% Global/regional integration 1.8% Crime and violence 1.8% Natural resource management (e.g., rural productive landscapes, wealth 1.8% accounting and valuation of ecosystem services, mining) Gender equity 1.8% Regulatory framework 1.2% Law and justice (e.g., judicial system) 1.2% Environmental sustainability 0.6% Disaster risk management 0.6% Communicable/non-communicable diseases 0.0% Energy (e.g., hydroelectric power, green energy) 0.0% 45 World Bank Group Country Opinion Survey 2016: Costa Rica A. General Issues Facing Costa Rica (continued) 4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Costa Percentage of Respondents Rica? (Choose no more than TWO) (Responses Combined; N=150) Education and training that better ensure job opportunity 46.7% Consistent economic growth 36.7% Better entrepreneurial opportunities (i.e., to start small and medium sized 34.0% businesses) Better employment opportunities for young people 12.0% A growing middle class 11.3% Greater access to micro-finance for the poor 11.3% Greater equity of fiscal policy 10.7% Better quality public services 8.7% Better opportunity for the poor who live in rural areas 8.0% Better employment opportunities for women 6.0% Greater voice and participation for citizens to help ensure greater accountability 2.7% Other 2.7% More reliable social safety net 2.0% Greater access to health and nutrition for citizens 1.3% Better opportunity for the poor who live in urban areas 1.3% 5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Costa Percentage of Respondents Rica? (Select only ONE response) (N=167) A very big problem 60.5% A moderately big problem 34.1% A small problem 3.0% Not a problem at all 1.8% Don’t know 0.6% 6. In your view, is global climate change a very serious problem, somewhat Percentage of Respondents serious, not too serious, or not a problem? (Select only ONE response) (N=167) A very serious problem 83.2% A somewhat serious problem 14.4% Not too serious problem 2.4% Not a problem 0.0% Don’t know 0.0% 46 World Bank Group Country Opinion Survey 2016: Costa Rica B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Costa Rica? (1-Not Familiarity familiar at all, 10-Extremely familiar) N DK Mean SD 1. World Bank Group (WBG) 169 0 6.88 2.51 2. Inter-American Development Bank (IDB/BID) 168 0 7.09 2.39 3. Latin American Development Bank (CAF) 169 0 4.57 3.05 4. Central American Bank for Economic Integration (CABEI/BCiE) 169 0 6.62 2.65 Overall, please rate your impression of the effectiveness of these organizations Effectiveness in Costa Rica. (1-Not effective at all, 10-Extremely effective) N DK Mean SD 5. World Bank Group (WBG)* 145 24 6.95 1.85 6. Inter-American Development Bank (IDB/BID) 144 25 7.04 1.79 7. Latin American Development Bank (CAF) 95 74 5.51 2.61 8. Central American Bank for Economic Integration (CABEI/BCiE) 137 32 6.81 2.02 Staff Preparedness N DK Mean SD 9. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Costa Rica solve its most complicated 129 36 8.31 1.24 development challenges? (1-To no degree at all, 10-To a very significant degree) 47 World Bank Group Country Opinion Survey 2016: Costa Rica B. Overall Attitudes toward the World Bank Group (continued) 10. When thinking about how the World Bank Group can have the most impact on development results in Costa Rica, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and Percentage of Respondents knowledge services) in Costa Rica? (Choose no more than THREE) (Responses Combined; N=168) Transport (e.g., roads, bridges, transportation) 43.5% Economic growth 32.7% Public sector reform (i.e., public expenditure, fiscal system reform) 31.5% Job creation/employment 23.8% Poverty reduction 19.0% Education 19.0% Foreign direct investment 14.9% Trade and exports 13.7% Rural development 12.5% Equality of opportunity (i.e., equity) 10.7% Anti corruption 8.9% Agricultural development 8.9% Health (e.g., performance of universal health insurance) 6.5% Energy (e.g., hydroelectric power, green energy) 5.4% Climate change (e.g., mitigation, adaptation, forest carbon partnerships) 5.4% Private sector development 5.4% Natural resource management (e.g., rural productive landscapes, wealth 4.8% accounting and valuation of ecosystem services, mining) Financial markets 4.2% Environmental sustainability 3.6% Global/regional integration 3.6% Social protection (e.g., pensions reform, targeted social assistance) 3.6% Law and justice (e.g., judicial system) 3.0% Crime and violence 2.4% Water and sanitation (e.g., coastal sewerage and flood control) 2.4% Food security 2.4% Urban development 1.8% Gender equity 1.2% Information and communications technology 1.2% Regulatory framework 0.0% Communicable/non-communicable diseases 0.0% Disaster risk management 0.0% 48 World Bank Group Country Opinion Survey 2016: Costa Rica B. Overall Attitudes toward the World Bank Group (continued) 11. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=160) activity do you believe is of greatest VALUE and which activity Greatest 2nd Greatest is of second greatest value in Costa Rica? Value Value Combined Financial resources 31.3% 15.1% 46.3% Policy advice, studies, analyses 25.0% 18.2% 43.2% Technical assistance 13.8% 27.7% 41.4% Help to bring discipline/effective supervision to implementation of 10.0% 6.9% 16.9% investment projects Capacity development 6.3% 7.5% 13.8% Mobilizing third party financial resources 3.1% 10.1% 13.2% Data and statistics 6.9% 3.1% 10.0% Linkage to non-Bank expertise (i.e., South-South knowledge 1.3% 6.3% 7.5% sharing) Convening/Facilitating 1.3% 3.8% 5.0% Other 0.6% 1.3% 1.9% Donor coordination 0.6% 0.0% 0.6% 12. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Costa Rica? (Choose no more than TWO) (Responses Combined; N=164) Not enough public disclosure of its work 23.2% Not aligned with country priorities 22.0% World Bank Group’s processes too complex 20.1% Imposing technocratic solutions without regard to political realities 16.5% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational 14.0% policies and procedures) Too influenced by developed countries 14.0% Few staff assigned in the country 14.0% Not collaborating enough with stakeholders outside the Government 11.0% Don’t know 8.5% Not aligned with other donors’ work 7.3% Its advice and strategies do not lend themselves to practical problem solving 7.3% Not client focused 6.7% Not adequately sensitive to political/social realities in Costa Rica 5.5% Other 4.9% Not exploring alternative policy options 4.3% Arrogant in its approach 3.0% Not willing to honestly criticize policies and reform efforts in the country 2.4% The credibility of its knowledge/data 1.2% 49 World Bank Group Country Opinion Survey 2016: Costa Rica B. Overall Attitudes toward the World Bank Group (continued) 13. Which World Bank Group’s instruments do you believe are the MOST Percentage of Respondents effective in reducing poverty in Costa Rica? (Choose no more than TWO) (Responses Combined; N=169) Investment lending (financing specific projects) 61.5% Technical assistance (advice, best practice, international experience, etc.) 33.1% Policy based lending / budget support to the Government (Development Policy 25.4% Financing—DPL) Multi-sectoral approaches/Program Financing (Program for Results—PforR) 24.3% Knowledge products/services (analytical work, studies, surveys, etc.) 13.6% Capacity development 13.0% Don’t know 7.7% Trust Fund management 5.3% Other 1.2% 14. To what extent do you believe that the World Bank Group’s work and Percentage of Respondents support help the poorest in Costa Rica? (Select only ONE response) (N=169) To a fully sufficient degree 3.6% To a somewhat sufficient degree 13.0% To a somewhat insufficient degree 33.1% To a very insufficient degree 30.2% Don't know 20.1% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Costa Rica? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 15. Overall the World Bank Group currently plays a relevant role in 152 17 6.62 2.16 development in Costa Rica* 16. The World Bank Group’s work is aligned with what I consider the 147 22 6.41 2.03 development priorities for Costa Rica* 50 World Bank Group Country Opinion Survey 2016: Costa Rica B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Degree Costa Rica, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 17. Responsiveness to needs* 129 37 6.53 1.85 18. Flexibility (in terms of the institution’s products and services)* 127 39 6.35 1.81 19. Flexibility (in terms of changing country circumstances)* 131 35 6.11 1.83 20. Being inclusive* 132 34 6.74 1.88 21. Openness (sharing data and other information)* 141 25 7.35 1.76 22. Collaboration with the Government* 144 22 7.51 1.68 23. The speed in which it gets things accomplished on the ground* 135 29 6.16 1.80 24. Ease of access to the people at the World Bank Group who are 119 47 6.63 2.17 making decisions important to my work* 25. Collaboration with civil society* 124 42 6.41 2.15 26. Staff accessibility* 123 40 6.79 2.17 27. Collaboration with other donors and development partners* 111 55 6.70 2.04 28. Collaboration with the private sector* 120 46 6.92 1.91 29. Straightforwardness and honesty* 126 39 7.62 1.82 30. Treating clients and stakeholders in Costa Rica with respect* 132 34 7.82 1.87 31. Being a long-term partner* 140 26 8.11 1.96 32. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more Percentage of Respondents than TWO) (Responses Combined; N=165) The Government works inefficiently 47.3% Political pressures and obstacles 44.2% The World Bank Group is not sensitive enough to political/social realities on the 24.2% ground Lack of/inadequate levels of capacity in Government 24.2% The World Bank Group does not do adequate follow through/follow-up 14.5% Reforms are not well thought out in light of country challenges 12.1% The World Bank Group works too slowly 8.5% There is not an adequate level of citizen/civil society participation 5.5% Poor donor coordination 4.8% Other 3.6% 51 World Bank Group Country Opinion Survey 2016: Costa Rica C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Costa Rica? (1-Not important at all, 10-Very important) N DK Mean SD 1. Crime and violence 148 17 6.78 2.77 2. Financial markets 155 9 8.02 1.81 3. Transport (e.g., roads, bridges, transportation) 159 5 8.62 1.68 4. Anti corruption 155 11 7.71 2.36 5. Law and justice (e.g., judicial system) 154 12 7.30 2.36 6. Urban development 156 9 8.19 1.71 7. Environmental sustainability 159 4 8.23 1.67 8. Trade and exports 156 10 8.10 2.03 9. Information and communications technology 156 9 8.17 1.72 10. Poverty reduction 159 7 8.74 1.58 11. Gender equity 160 7 7.52 2.15 12. Private sector development 160 7 7.82 2.09 13. Foreign direct investment 158 8 8.10 2.04 14. Water and sanitation (e.g., coastal sewerage and flood control) 153 12 7.82 2.04 15. Regulatory framework 153 11 7.33 2.37 16. Economic growth 159 6 8.63 1.47 17. Energy (e.g., hydroelectric power, green energy) 154 10 7.93 2.09 18. Disaster management 155 12 7.47 2.10 19. Public sector reform (i.e., public expenditure, fiscal system reform) 158 8 8.18 1.93 20. Job creation/employment 158 8 8.42 1.82 21. Communicable/non-communicable diseases 154 12 7.08 2.35 22. Equality of opportunity (i.e., equity) 151 12 7.73 2.11 23. Social protection (e.g., pensions reform, targeted social assistance) 155 10 7.55 2.27 24. Rural development 158 7 8.09 1.93 25. Global/regional integration 159 7 7.78 2.24 26. Food security 156 8 7.44 2.33 27. Natural resource management (e.g., rural productive landscapes, wealth 157 9 7.53 2.14 accounting and valuation of ecosystem services, mining) 28. Health (e.g., performance of universal health insurance) 156 10 7.83 2.14 29. Climate change (e.g., mitigation, adaptation, forest carbon partnerships) 160 6 8.42 1.60 30. Agricultural development 158 8 7.91 2.01 31. Education 158 8 8.89 1.38 52 World Bank Group Country Opinion Survey 2016: Costa Rica C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness work it does in the following areas of development in Costa Rica? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Gender equity 53 112 6.64 1.55 2. Information and communications technology 75 92 7.16 1.34 3. Transport (e.g., roads, bridges, transportation) 86 81 7.01 1.84 4. Crime and violence 65 102 6.58 1.81 5. Law and justice (e.g., judicial system) 64 103 6.78 1.70 6. Urban development 73 92 7.01 1.56 7. Environmental sustainability 80 85 7.29 1.40 8. Regulatory framework 67 99 6.73 1.52 9. Communicable/non-communicable diseases 58 106 6.76 1.50 10. Poverty reduction 93 72 6.98 1.82 11. Anti corruption 72 93 6.61 2.15 12. Private sector development 86 79 7.28 1.49 13. Foreign direct investment 94 71 7.47 1.61 14. Water and sanitation (e.g., coastal sewerage and flood control) 72 93 7.49 1.59 15. Trade and exports 91 72 7.44 1.40 16. Economic growth 102 61 7.56 1.45 17. Health (e.g., performance of universal health insurance) 78 89 7.28 1.52 18. Disaster management 64 102 6.80 1.57 19. Public sector reform (i.e., public expenditure, fiscal system reform) 94 73 6.85 1.85 20. Job creation/employment 78 88 6.74 1.66 21. Financial markets 73 93 7.40 1.60 22. Equality of opportunity (i.e., equity) 64 101 6.89 1.66 23. Energy (e.g., hydroelectric power, green energy) 82 82 7.12 1.89 24. Rural development 79 88 6.99 1.71 25. Global/regional integration 84 83 7.38 1.62 26. Food security 71 95 6.96 1.53 27. Education 91 75 7.43 1.71 28. Social protection (e.g., pensions reform, targeted social assistance) 75 91 7.00 1.59 29. Climate change (e.g., mitigation, adaptation, forest carbon partnerships) 84 83 7.27 1.40 30. Agricultural development 77 90 6.38 1.75 31. Natural resource management (e.g., rural productive landscapes, wealth 75 92 6.55 1.80 accounting and valuation of ecosystem services, mining) 53 World Bank Group Country Opinion Survey 2016: Costa Rica C. World Bank Group’s Effectiveness and Results (continued) Achieving Development Results* N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development results in Costa Rica? (1-To no degree at all, 10-To a very significant 152 17 6.99 1.60 degree) To what extent do you agree with the following statements about the World Bank Group in Costa Rica? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group's financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet the needs 128 41 6.68 1.66 of Costa Rica* 5. The World Bank Group meets Costa Rica’s needs for knowledge services (e.g., 135 33 7.13 1.67 research, analysis, data, technical assistance)* Reimbursable Advisory Services N DK Mean SD 6. To what extent do you believe that Costa Rica received value for money from the World Bank Group’s Reimbursable Advisory Services (RAS)? (1-To no degree 123 46 7.30 1.48 at all, 10-To a very significant degree) Measuring The World Bank Group’s Work N DK Mean SD 7. To what extent do you believe the World Bank Group measures and corrects its 102 67 7.25 1.73 work in real time in Costa Rica? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=167) Weekly 3.0% Monthly 21.6% A few times a year 47.3% Rarely 18.6% Never 9.6% In Costa Rica, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 138 30 7.23 1.63 3. Lead to practical solutions 140 28 6.83 1.60 4. Are accessible (well written and easy to understand) 127 38 7.22 1.85 5. Are translated enough into local language 119 48 7.56 1.91 6. Are adaptable to Costa Rica’s specific development challenges and country 132 35 7.20 1.59 circumstances* Overall Evaluations N DK Mean SD 7. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country?* 148 20 7.61 1.60 (1-Not significant at all, 10-Very significant) 8. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 145 23 8.05 1.32 technical quality) 54 World Bank Group Country Opinion Survey 2016: Costa Rica E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 97 71 7.15 1.87 2. The World Bank Group effectively monitors and evaluates the projects and 121 47 7.63 1.55 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 104 65 7.16 1.67 4. The World Bank Group’s “Safeguard Policy” requirements are reasonable 94 75 7.07 1.84 5. The World Bank Group’s conditions on its lending are reasonable 115 54 7.08 1.67 6. The World Bank Group takes decisions quickly in Costa Rica* 99 70 6.98 1.67 7. Working with the World Bank Group increases Costa Rica's institutional 128 41 7.52 1.70 capacity 8. Where country systems (e.g., procurement, financial management, etc.) are 99 69 7.68 1.43 adequate, the World Bank Group makes appropriate use of them* 9. The World Bank Group provides effective implementation support (i.e., 108 61 7.46 1.62 supervision of projects) WBG Promoting PPP in Costa Rica N DK Mean SD 10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Costa Rica? (1-To no 124 45 6.99 1.67 degree at all, 10-To a very significant degree) 11. Which of the following best describes the World Bank Group’s support in Percentage of Respondents Costa Rica? (Select only ONE response) (N=169) The World Bank Group is sufficiently selective and focuses on the most important 35.5% development challenges in Costa Rica The World Bank Group is not sufficiently selective in Costa Rica, and it is involved 32.0% in too many areas of development Don't know 32.5% F. The Future Role of the World Bank Group in Costa Rica 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Costa Rica? (Choose no more than TWO) (Responses Combined; N=165) Reduce the complexity of obtaining World Bank Group financing 25.5% Offer more innovative financial products 23.6% Provide more adequate data/knowledge/statistics/figures on Costa Rica’s 22.4% economy Work faster 18.8% Reach out more to groups outside of Government 18.2% Improve the competitiveness of its financing compared to markets (e.g., cost, 17.6% timeliness, other terms) Collaborate more effectively with Government clients (e.g., national, state, local) 16.4% Improve the quality of its experts as related to Costa Rica’s specific challenges 13.3% Ensure greater selectivity in its work 12.7% Offer more innovative knowledge services 11.5% Increase the number of staff based in Costa Rica 8.5% Increase availability of Reimbursable Advisory Services (RAS) 3.6% Other 1.2% 55 World Bank Group Country Opinion Survey 2016: Costa Rica F. The Future Role of the World Bank Group in Costa Rica (continued) 2. When considering the combination of services that the World Bank Group offers in Costa Rica, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer Percentage of Respondents more of in Costa Rica? (Select only ONE response) (N=168) Financial services 39.9% Knowledge products 26.8% The combination is appropriate for Costa Rica 15.5% Don't know 10.7% Convening services 3.6% None of the above 3.6% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Costa Rica? (Choose no more than TWO) (Responses Combined; N=166) Online newspapers/media 53.0% Social media (e.g., Facebook, Twitter, YouTube, Flickr, Instagram, Snapshot) 42.2% Printed newspapers 34.9% Local television 19.9% Other 15.7% Cable television 6.6% Printed magazines 6.6% Radio 6.0% Mobile applications 3.0% Rumor mill 0.0% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=166) World Bank Group’s seminars/workshops/conferences 39.2% World Bank Group’s publications and other written materials 37.3% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 30.7% Social media (e.g., Facebook, blogs, Twitter, Instagram, YouTube, Flickr) 28.9% e-Newsletters 24.1% World Bank Group’s website 19.9% Mobile phones 4.2% Other 1.8% 3. Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is Percentage of Respondents not on a list of exceptions? (N=159) Yes 28.3% No 71.7% 56 World Bank Group Country Opinion Survey 2016: Costa Rica G. Communication and Information Sharing (continued) 4. If yes, from which of the following sources did you learn about the World Bank Percentage of Respondents Group's Access to Information Policies? (Select only ONE response) (N=37) World Bank Group’s website 54.1% Colleagues/Friends/Peer organizations 18.9% News/Media 13.5% World Bank Group’s seminars/workshops/conferences 8.1% World Bank Group’s e-Newsletters 2.7% Other 2.7% 5. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=158) Yes 32.9% No 67.1% Percentage of Respondents 6. Were you able to obtain this information? (N=52) Yes 96.2% No 3.8% Percentage of Respondents 7. Do you use/have you used the World Bank Group website? (N=158) Yes 76.6% No 23.4% 8. Do you currently consult the World Bank Group social media sites (e.g., Percentage of Respondents Facebook, blogs, Twitter, YouTube, and Flickr)? (N=158) Yes 42.4% No 57.6% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 9. When I need information from the World Bank Group I know how to 156 10 7.22 2.55 find it (e.g., whom to call, where to reach them, etc.) 10. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) are valuable sources of information about the 123 42 6.99 2.19 institution 11. The World Bank Group is responsive to my information requests and 97 58 7.76 2.21 inquiries 57 World Bank Group Country Opinion Survey 2016: Costa Rica H. Background Information 1. Which of the following best describes your current position? (Select only ONE Percentage of Respondents response) (N=168) Office of Parliamentarian 24.4% Office of Minister 10.7% Media (press, radio, TV, web, etc.) 10.7% Independent Government Institution (i.e., Regulatory Agency, Central 10.7% Bank/oversight institution) Other 8.9% Employee of a Ministry, Ministerial Department or Implementation Agency 8.3% Private Sector Organization 6.0% Project Management Unit (PMU) overseeing implementation of project/ 4.8% Consultant/Contractor working on World Bank Group supported project/program Academia/Research Institute/Think Tank 4.8% Local Government Office or Staff 2.4% Private Foundation 2.4% Financial Sector/Private Bank 1.8% Bilateral/Multilateral Agency 1.2% NGO/Community Based Organization 1.2% Trade Union 0.6% Youth group 0.6% Judiciary Branch 0.6% 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=166) Generalist (specialized in multiple sectors) 21.7% Trade and competitiveness 12.0% Finance and markets 10.8% Other 10.8% Transport and ICT 7.8% Education 6.6% Macroeconomics and fiscal management 6.0% Social protection and labor 3.6% Health, nutrition, and population 3.6% Urban, rural, and social development 3.6% Public-private partnerships 2.4% Agriculture 2.4% Environment and natural resources 1.8% Energy and extractives 1.8% Governance 1.8% Water 1.2% Fragility, conflict and violence 1.2% Poverty 0.6% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents (IBRD/IDA, IFC, or MIGA) in your country? (Select only ONE response) (N=165) Yes 11.5% No 88.5% 58 World Bank Group Country Opinion Survey 2016: Costa Rica H. Background Information (continued) 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Costa Rica? (Select only ONE response) (N=154) The World Bank (IBRD/IDA) 81.8% The International Finance Corporation (IFC) 7.8% The Multilateral Investment Guarantee Agency (MIGA) 0.0% Other 10.4% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=164) Yes 11.0% No 89.0% 6. If yes, what was your view of how the two institutions work together in Costa Percentage of Respondents Rica? (Select only ONE response) (N=18) The two institutions work well together 44.4% The way the two institutions work together needs improvement 22.2% The two institutions do not work well together 16.7% Don't know 16.7% 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Costa Rica? (Choose no more than TWO) (Responses Combined; N=155) Use World Bank Group reports/data 45.2% Use World Bank Group website for information, data, research, etc. 29.0% Observer (i.e., follow in media, discuss in informal conversations, etc.) 28.4% Engage in World Bank Group related/sponsored events/activities 21.9% Collaborate as part of my professional duties 16.8% Percentage of Respondents 8. What’s your gender? (N=169) Female 36.1% Male 63.9% Percentage of Respondents 9. Which best represents your geographic location? (N=166) Greater Metropolitan Area 92.8% North 3.6% South 3.6% 59 World Bank Group Country Opinion Survey 2016: Costa Rica Appendix B: Responses to All Questions by Stakeholder Groups17  Office of Minister N=18  Office of Parliamentarian N=41  Employee of a Ministry/PMU/Consultant on WBG-supported Project N=22  Private Sector/Financial Sector/Private Bank N=13  CSO N=8  Media N=18  Independent Government Institution N=18  Academia/Research Institute/Think Tank N=8  Other N=22 A. General Issues facing Costa Rica In general, would you say that Costa Rica is headed in ... ?* Employee of a Private Sector/ Independent Academia/ Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other The right direction 88.2% 29.3% 35.0% 25.0% 57.1% 22.2% 60.0% 50.0% 31.6% The wrong direction 11.8% 39.0% 30.0% 50.0% 28.6% 55.6% 33.3% 12.5% 42.1% Not sure 0.0% 31.7% 35.0% 25.0% 14.3% 22.2% 6.7% 37.5% 26.3% *Significantly different between stakeholder groups 17 Only 168 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 60 World Bank Group Country Opinion Survey 2016: Costa Rica A. General Issues facing Costa Rica (continued) Listed below are a number of development priorities in Costa Rica. Please identify which of the following you consider the most important development priorities in Costa Rica? (Choose no more than THREE) Employee of a Private Sector/ Independent Academia/ Percentage of Respondents Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ (Responses combined) Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other Global/regional integration* 31.3% 17.1% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% Food security 12.5% 12.2% 9.5% 0.0% 25.0% 12.5% 0.0% 12.5% 4.5% Public sector reform* 43.8% 48.8% 52.4% 53.8% 25.0% 87.5% 50.0% 12.5% 59.1% Social protection 6.3% 2.4% 0.0% 7.7% 0.0% 18.8% 11.1% 0.0% 13.6% Gender equity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Private sector development* 0.0% 4.9% 23.8% 15.4% 25.0% 6.3% 5.6% 0.0% 0.0% Foreign direct investment* 6.3% 19.5% 0.0% 7.7% 25.0% 6.3% 5.6% 62.5% 4.5% Urban development 0.0% 0.0% 4.8% 0.0% 12.5% 0.0% 16.7% 0.0% 4.5% Energy 0.0% 4.9% 0.0% 15.4% 0.0% 0.0% 0.0% 0.0% 9.1% Job creation/employment 56.3% 48.8% 33.3% 46.2% 50.0% 31.3% 27.8% 25.0% 22.7% Rural development* 0.0% 4.9% 4.8% 7.7% 0.0% 0.0% 0.0% 50.0% 4.5% Financial markets 0.0% 0.0% 0.0% 7.7% 12.5% 6.3% 11.1% 0.0% 4.5% Water and sanitation 0.0% 0.0% 9.5% 0.0% 0.0% 0.0% 5.6% 0.0% 4.5% Environmental sustainability 12.5% 0.0% 0.0% 7.7% 0.0% 0.0% 11.1% 25.0% 4.5% Equality of opportunity* 6.3% 2.4% 4.8% 7.7% 0.0% 25.0% 0.0% 12.5% 22.7% Health 0.0% 4.9% 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% 4.5% Climate change 6.3% 4.9% 9.5% 0.0% 0.0% 0.0% 5.6% 0.0% 4.5% Poverty reduction 18.8% 29.3% 33.3% 7.7% 12.5% 12.5% 27.8% 0.0% 22.7% Transport 31.3% 17.1% 19.0% 23.1% 37.5% 31.3% 50.0% 12.5% 36.4% Education 25.0% 9.8% 33.3% 15.4% 25.0% 6.3% 16.7% 12.5% 31.8% Agricultural development 0.0% 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 6.3% 12.2% 0.0% 7.7% 12.5% 0.0% 5.6% 0.0% 0.0% Crime and violence* 0.0% 0.0% 4.8% 23.1% 0.0% 0.0% 0.0% 0.0% 4.5% Anti corruption 0.0% 17.1% 4.8% 15.4% 0.0% 25.0% 11.1% 0.0% 4.5% Law and justice 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% 5.6% 0.0% 4.5% Regulatory framework 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Economic growth 31.3% 36.6% 33.3% 30.8% 37.5% 25.0% 16.7% 62.5% 18.2% Disaster risk management 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% Information and communications technology 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% 5.6% 0.0% 0.0% *Significantly different between stakeholder groups 61 World Bank Group Country Opinion Survey 2016: Costa Rica A. General Issues facing Costa Rica (continued) The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Costa Rica? (Choose no more than THREE) Employee of a Private Sector/ Independent Academia/ Percentage of Respondents Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ (Responses combined) Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other Water and sanitation 11.1% 4.9% 0.0% 7.7% 0.0% 0.0% 5.6% 25.0% 4.5% Equality of opportunity 27.8% 9.8% 22.7% 0.0% 0.0% 11.1% 16.7% 25.0% 31.8% Rural development 5.6% 26.8% 31.8% 7.7% 25.0% 44.4% 16.7% 25.0% 13.6% Climate change 0.0% 7.3% 4.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Global/regional integration* 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Gender equity* 0.0% 0.0% 13.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Economic growth 44.4% 46.3% 36.4% 30.8% 50.0% 50.0% 50.0% 25.0% 31.8% Urban development* 0.0% 4.9% 0.0% 0.0% 12.5% 27.8% 0.0% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% 7.7% 0.0% 0.0% 0.0% 0.0% 4.5% Social protection 16.7% 17.1% 4.5% 7.7% 12.5% 16.7% 11.1% 0.0% 18.2% Law and justice 0.0% 0.0% 0.0% 7.7% 0.0% 0.0% 0.0% 0.0% 4.5% Transport* 5.6% 14.6% 31.8% 0.0% 12.5% 0.0% 27.8% 25.0% 27.3% Crime and violence 0.0% 2.4% 0.0% 7.7% 0.0% 0.0% 0.0% 12.5% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 0.0% 2.4% 0.0% 7.7% 0.0% 5.6% 0.0% 0.0% 4.5% Anti corruption* 0.0% 0.0% 4.5% 15.4% 0.0% 22.2% 11.1% 0.0% 18.2% Education 38.9% 48.8% 50.0% 61.5% 50.0% 55.6% 61.1% 37.5% 54.5% Foreign direct investment* 5.6% 22.0% 0.0% 30.8% 37.5% 11.1% 5.6% 0.0% 0.0% Energy 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Public sector reform 22.2% 9.8% 9.1% 23.1% 0.0% 11.1% 27.8% 0.0% 31.8% Private sector development* 5.6% 12.2% 27.3% 23.1% 12.5% 5.6% 0.0% 62.5% 0.0% Natural resource management 5.6% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Health 5.6% 2.4% 4.5% 7.7% 0.0% 0.0% 0.0% 0.0% 4.5% Agricultural development 11.1% 2.4% 0.0% 0.0% 0.0% 11.1% 0.0% 12.5% 4.5% Disaster risk management 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment* 61.1% 51.2% 27.3% 30.8% 75.0% 16.7% 44.4% 0.0% 27.3% Financial markets 0.0% 2.4% 0.0% 7.7% 0.0% 0.0% 5.6% 0.0% 0.0% Trade and exports* 11.1% 9.8% 9.1% 15.4% 12.5% 5.6% 5.6% 50.0% 0.0% Food security 5.6% 0.0% 4.5% 0.0% 0.0% 5.6% 0.0% 0.0% 4.5% *Significantly different between stakeholder groups 62 World Bank Group Country Opinion Survey 2016: Costa Rica A. General Issues facing Costa Rica (continued) The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Costa Rica? (Choose no more than TWO) Employee of a Private Sector/ Independent Academia/ Percentage of Respondents Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ (Responses combined) Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other Consistent economic growth 43.8% 31.7% 15.8% 36.4% 71.4% 28.6% 43.8% 71.4% 38.9% More reliable social safety net 0.0% 2.4% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% 5.6% Greater access to micro-finance for the poor 0.0% 14.6% 5.3% 18.2% 0.0% 14.3% 12.5% 28.6% 5.6% Greater voice and participation for citizens to help ensure 0.0% 0.0% 15.8% 0.0% 0.0% 0.0% 0.0% 0.0% 5.6% greater accountability* Greater access to health and nutrition for citizens 0.0% 2.4% 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% Better entrepreneurial opportunities 25.0% 46.3% 36.8% 27.3% 28.6% 57.1% 18.8% 0.0% 27.8% A growing middle class* 12.5% 2.4% 0.0% 18.2% 14.3% 42.9% 6.3% 0.0% 22.2% Better opportunity for the poor who live in rural areas 12.5% 0.0% 10.5% 9.1% 0.0% 7.1% 12.5% 0.0% 16.7% Better opportunity for the poor who live in urban areas 0.0% 0.0% 5.3% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% Better employment opportunities for young people 12.5% 9.8% 5.3% 18.2% 42.9% 7.1% 12.5% 0.0% 16.7% Better employment opportunities for women 12.5% 7.3% 10.5% 0.0% 14.3% 0.0% 6.3% 0.0% 0.0% Greater equity of fiscal policy 18.8% 9.8% 10.5% 9.1% 14.3% 0.0% 12.5% 0.0% 16.7% Education and training that better ensure job opportunity 56.3% 56.1% 47.4% 36.4% 14.3% 35.7% 56.3% 57.1% 33.3% Better quality public services* 6.3% 9.8% 36.8% 0.0% 0.0% 0.0% 0.0% 0.0% 5.6% Other 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% 12.5% 0.0% 5.6% *Significantly different between stakeholder groups Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Costa Rica? (Select only ONE response) Employee of a Private Sector/ Independent Academia/ Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other A very big problem 61.1% 65.9% 59.1% 69.2% 75.0% 43.8% 29.4% 100.0% 63.6% A moderately big problem 33.3% 31.7% 40.9% 23.1% 25.0% 43.8% 52.9% 0.0% 31.8% A small problem 0.0% 0.0% 0.0% 7.7% 0.0% 12.5% 11.8% 0.0% 0.0% Not a problem at all 0.0% 2.4% 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% 4.5% Don’t know 5.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 63 World Bank Group Country Opinion Survey 2016: Costa Rica A. General Issues facing Costa Rica (continued) In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? (Select only ONE response) Employee of a Private Sector/ Independent Academia/ Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other A very serious problem 88.9% 85.4% 72.7% 76.9% 87.5% 87.5% 82.4% 87.5% 81.8% A somewhat serious problem 11.1% 14.6% 18.2% 15.4% 12.5% 6.3% 17.6% 12.5% 18.2% Not too serious problem 0.0% 0.0% 9.1% 7.7% 0.0% 6.3% 0.0% 0.0% 0.0% Not a problem 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 64 World Bank Group Country Opinion Survey 2016: Costa Rica B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Costa Rica? (1-Not familiar at all, 10-Extremely familiar) Employee of a Private Sector/ Independent Academia/ Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD World Bank Group (WBG)* 18 7.89 1.57 41 8.41 1.00 22 6.82 2.30 13 7.46 1.33 8 3.75 2.82 17 5.76 2.33 18 6.33 2.87 8 8.38 1.06 21 4.76 3.19 Inter-American Development Bank (IDB/BID)* 18 8.22 1.40 40 8.55 1.01 22 6.41 2.30 13 7.38 1.66 8 3.25 3.01 17 6.29 2.31 18 6.83 2.66 8 8.38 1.06 21 5.86 2.63 Latin American Development Bank (CAF)* 18 5.28 2.97 41 6.56 2.77 22 3.23 2.39 13 4.00 2.45 8 2.38 2.39 17 3.71 2.44 18 4.89 3.36 8 6.13 3.44 21 2.57 2.44 Central American Bank for Economic Integration 18 7.61 1.91 41 8.27 1.96 22 5.32 2.36 13 6.46 2.57 8 3.13 2.53 17 6.59 1.94 18 6.83 2.62 8 8.25 0.89 21 4.67 2.85 (CABEI/BCiE)* *Significantly different between stakeholder groups Overall, please rate your impression of the effectiveness of these organizations in Costa Rica. (1-Not effective at all, 10-Extremely effective) Employee of a Private Sector/ Independent Academia/ Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD World Bank Group (WBG)* 15 7.40 0.91 37 7.81 1.29 19 7.21 1.32 12 6.67 1.87 7 6.00 1.63 16 5.69 1.89 14 6.43 2.56 8 8.00 1.07 14 5.71 2.52 Inter-American Development Bank (IDB/BID)* 16 7.63 0.81 36 7.83 1.18 19 7.21 0.85 11 6.45 2.46 6 5.67 2.66 15 5.60 1.76 16 6.63 2.66 8 7.88 1.13 14 6.57 1.74 Latin American Development Bank (CAF)* 6 6.33 1.63 30 6.70 2.38 8 5.75 2.76 9 4.78 2.11 5 5.00 2.12 15 4.13 2.20 10 4.60 3.31 5 6.20 2.95 6 4.00 3.03 Central American Bank for Economic Integration 15 7.27 1.44 35 7.80 1.66 17 6.41 1.80 11 6.55 2.34 6 6.00 1.26 16 5.44 1.79 15 6.00 2.67 8 7.88 1.13 11 6.36 2.29 (CABEI/BCiE)* *Significantly different between stakeholder groups Employee of a Private Sector/ Independent Academia/ Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Costa Rica solve its most 16 8.31 0.87 38 8.71 1.11 21 7.86 1.06 10 7.80 1.81 5 8.60 1.52 8 7.50 1.51 12 8.83 0.83 8 8.50 1.20 8 7.75 1.49 complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 65 World Bank Group Country Opinion Survey 2016: Costa Rica B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Costa Rica, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Costa Rica? (Choose no more than THREE) Employee of a Private Sector/ Independent Academia/ Percentage of Respondents Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ (Responses combined) Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other Health 16.7% 0.0% 9.5% 0.0% 0.0% 17.6% 0.0% 0.0% 14.3% Crime and violence 5.6% 0.0% 0.0% 0.0% 0.0% 5.9% 5.6% 0.0% 4.8% Transport 44.4% 46.3% 42.9% 30.8% 12.5% 29.4% 61.1% 75.0% 47.6% Agricultural development 11.1% 12.2% 0.0% 0.0% 0.0% 11.8% 5.6% 12.5% 19.0% Global/regional integration 0.0% 2.4% 9.5% 7.7% 0.0% 0.0% 11.1% 0.0% 0.0% Job creation/employment* 16.7% 9.8% 14.3% 23.1% 50.0% 52.9% 33.3% 0.0% 33.3% Public sector reform 33.3% 29.3% 42.9% 38.5% 12.5% 23.5% 33.3% 0.0% 42.9% Social protection 5.6% 2.4% 4.8% 0.0% 0.0% 0.0% 5.6% 0.0% 9.5% Rural development* 0.0% 31.7% 23.8% 7.7% 0.0% 5.9% 0.0% 0.0% 4.8% Foreign direct investment* 16.7% 26.8% 0.0% 7.7% 25.0% 11.8% 5.6% 62.5% 0.0% Education* 5.6% 7.3% 38.1% 23.1% 0.0% 5.9% 27.8% 25.0% 33.3% Energy 5.6% 7.3% 4.8% 0.0% 0.0% 5.9% 0.0% 25.0% 4.8% Gender equity* 11.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Financial markets 5.6% 0.0% 4.8% 7.7% 25.0% 5.9% 5.6% 0.0% 0.0% Urban development 0.0% 0.0% 9.5% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 0.0% 15.4% 12.5% 5.9% 5.6% 0.0% 4.8% Economic growth 33.3% 51.2% 23.8% 38.5% 37.5% 17.6% 27.8% 0.0% 23.8% Private sector development 0.0% 0.0% 14.3% 15.4% 12.5% 0.0% 5.6% 0.0% 4.8% Water and sanitation 5.6% 0.0% 4.8% 0.0% 0.0% 0.0% 5.6% 0.0% 4.8% Food security 5.6% 4.9% 4.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Climate change 5.6% 2.4% 9.5% 0.0% 25.0% 0.0% 11.1% 12.5% 0.0% Information and communications technology 0.0% 0.0% 0.0% 7.7% 0.0% 0.0% 5.6% 0.0% 0.0% Trade and exports* 0.0% 22.0% 0.0% 23.1% 37.5% 5.9% 11.1% 50.0% 4.8% Equality of opportunity* 0.0% 2.4% 19.0% 15.4% 12.5% 35.3% 0.0% 0.0% 19.0% Law and justice* 0.0% 0.0% 0.0% 0.0% 0.0% 29.4% 0.0% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 5.6% 12.2% 9.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Poverty reduction* 50.0% 14.6% 4.8% 15.4% 25.0% 17.6% 22.2% 25.0% 9.5% Anti corruption 5.6% 14.6% 4.8% 7.7% 0.0% 5.9% 11.1% 12.5% 4.8% Disaster risk management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 66 World Bank Group Country Opinion Survey 2016: Costa Rica B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Costa Rica? Employee of a Private Sector/ Independent Academia/ Greatest Value Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other Policy advice, studies, analyses 16.7% 36.8% 31.8% 7.7% 0.0% 17.6% 12.5% 50.0% 26.3% Data and statistics 5.6% 5.3% 9.1% 0.0% 0.0% 23.5% 12.5% 0.0% 0.0% Convening/Facilitating 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% Financial resources 22.2% 28.9% 31.8% 61.5% 57.1% 41.2% 12.5% 25.0% 26.3% Capacity development 5.6% 0.0% 13.6% 7.7% 0.0% 0.0% 6.3% 12.5% 10.5% Technical assistance* 33.3% 15.8% 0.0% 0.0% 42.9% 5.9% 18.8% 12.5% 10.5% Help to bring discipline/effective supervision to implementation 11.1% 5.3% 9.1% 15.4% 0.0% 5.9% 18.8% 0.0% 21.1% of investment projects Mobilizing third party financial resources 5.6% 5.3% 4.5% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% Donor coordination 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% Linkage to non-Bank expertise 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% 6.3% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% *Significantly different between stakeholder groups Employee of a Private Sector/ Independent Academia/ 2nd Greatest Value Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other Policy advice, studies, analyses 33.3% 23.7% 0.0% 15.4% 0.0% 29.4% 20.0% 0.0% 21.1% Data and statistics 0.0% 2.6% 9.1% 0.0% 0.0% 5.9% 0.0% 0.0% 5.3% Convening/Facilitating 5.6% 2.6% 4.5% 0.0% 0.0% 11.8% 6.7% 0.0% 0.0% Financial resources 22.2% 15.8% 9.1% 15.4% 14.3% 5.9% 33.3% 12.5% 5.3% Capacity development 0.0% 0.0% 18.2% 7.7% 14.3% 5.9% 6.7% 0.0% 21.1% Technical assistance 16.7% 28.9% 27.3% 30.8% 28.6% 17.6% 13.3% 62.5% 36.8% Help to bring discipline/effective supervision to implementation 5.6% 0.0% 13.6% 15.4% 0.0% 17.6% 0.0% 0.0% 10.5% of investment projects Mobilizing third party financial resources 5.6% 21.1% 9.1% 7.7% 0.0% 5.9% 13.3% 12.5% 0.0% Donor coordination 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Linkage to non-Bank expertise* 11.1% 2.6% 9.1% 7.7% 42.9% 0.0% 0.0% 12.5% 0.0% Other 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% *Significantly different between stakeholder groups 67 World Bank Group Country Opinion Survey 2016: Costa Rica B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Costa Rica? (Choose no more than TWO) Employee of a Private Sector/ Independent Academia/ Percentage of Respondents Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ (Responses combined) Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other Too influenced by developed countries 0.0% 14.6% 9.1% 30.8% 14.3% 11.8% 12.5% 50.0% 10.0% Not exploring alternative policy options* 0.0% 0.0% 4.5% 23.1% 0.0% 0.0% 0.0% 25.0% 5.0% Not collaborating enough with stakeholders outside the 5.6% 2.4% 0.0% 46.2% 28.6% 41.2% 6.3% 0.0% 0.0% Government* Its advice and strategies do not lend themselves to practical 5.6% 4.9% 13.6% 0.0% 0.0% 5.9% 18.8% 12.5% 5.0% problem solving Not enough public disclosure of its work 33.3% 34.1% 18.2% 15.4% 14.3% 11.8% 18.8% 12.5% 25.0% Arrogant in its approach 0.0% 4.9% 0.0% 0.0% 14.3% 0.0% 6.3% 0.0% 0.0% Not client focused 5.6% 7.3% 4.5% 23.1% 14.3% 0.0% 12.5% 0.0% 0.0% The credibility of its knowledge/data 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% 5.0% World Bank Group’s processes too complex 44.4% 24.4% 22.7% 0.0% 14.3% 11.8% 12.5% 37.5% 10.0% Not willing to honestly criticize policies and reform efforts in the 0.0% 2.4% 9.1% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% country Few staff assigned in the country 16.7% 17.1% 18.2% 15.4% 0.0% 5.9% 18.8% 0.0% 15.0% Imposing technocratic solutions without regard to political 5.6% 29.3% 13.6% 23.1% 14.3% 17.6% 0.0% 0.0% 15.0% realities World Bank Group’s processes too slow* 11.1% 17.1% 27.3% 0.0% 0.0% 11.8% 0.0% 50.0% 10.0% Not aligned with other donors’ work 22.2% 9.8% 9.1% 0.0% 0.0% 0.0% 6.3% 0.0% 5.0% Not aligned with country priorities* 16.7% 17.1% 13.6% 15.4% 57.1% 47.1% 37.5% 0.0% 15.0% Not adequately sensitive to political/social realities in Costa Rica 5.6% 7.3% 13.6% 0.0% 0.0% 11.8% 0.0% 0.0% 0.0% Other 0.0% 4.9% 13.6% 0.0% 0.0% 5.9% 6.3% 12.5% 0.0% Don’t know* 5.6% 0.0% 4.5% 0.0% 14.3% 5.9% 12.5% 0.0% 35.0% *Significantly different between stakeholder groups Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Costa Rica? (Choose no more than TWO) Employee of a Private Sector/ Independent Academia/ Percentage of Respondents Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ (Responses combined) Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other Trust Fund management 0.0% 2.4% 18.2% 0.0% 0.0% 0.0% 5.6% 0.0% 14.3% Knowledge products/services 11.1% 9.8% 4.5% 30.8% 28.6% 27.8% 5.6% 25.0% 9.5% Capacity development* 16.7% 2.4% 31.8% 15.4% 14.3% 0.0% 11.1% 0.0% 23.8% Technical assistance* 5.6% 39.0% 27.3% 38.5% 28.6% 16.7% 61.1% 75.0% 23.8% Investment lending* 88.9% 80.5% 50.0% 69.2% 28.6% 55.6% 66.7% 37.5% 33.3% Policy based lending/budget support to the Government (DPL)* 44.4% 29.3% 27.3% 0.0% 0.0% 33.3% 11.1% 50.0% 23.8% Multi-sectoral approaches/Program Financing (PforR) 11.1% 26.8% 31.8% 30.8% 14.3% 44.4% 22.2% 12.5% 9.5% Other 0.0% 0.0% 0.0% 7.7% 0.0% 0.0% 5.6% 0.0% 0.0% Don’t know* 11.1% 0.0% 4.5% 0.0% 42.9% 5.6% 0.0% 0.0% 23.8% *Significantly different between stakeholder groups 68 World Bank Group Country Opinion Survey 2016: Costa Rica B. Overall Attitudes toward the World Bank Group (continued) To what extent do you believe that the World Bank Group’s work and support help the poorest in Costa Rica?* (Select only ONE response) Employee of a Private Sector/ Independent Academia/ Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other To a fully sufficient degree 0.0% 2.4% 4.5% 0.0% 0.0% 5.6% 11.1% 0.0% 4.8% To a somewhat sufficient degree 16.7% 9.8% 27.3% 15.4% 14.3% 11.1% 5.6% 0.0% 9.5% To a somewhat insufficient degree 16.7% 19.5% 36.4% 46.2% 14.3% 55.6% 44.4% 75.0% 23.8% To a very insufficient degree 27.8% 48.8% 27.3% 23.1% 57.1% 16.7% 22.2% 25.0% 14.3% Don't know 38.9% 19.5% 4.5% 15.4% 14.3% 11.1% 16.7% 0.0% 47.6% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group’s work in Costa Rica? (1-Strongly disagree, 10-Strongly agree) Employee of a Private Sector/ Independent Academia/ Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role 16 7.25 1.95 39 7.85 1.25 21 6.76 1.70 12 6.58 2.02 6 7.00 2.19 16 4.13 1.50 16 5.50 2.37 8 8.63 0.92 15 5.13 2.23 in development in Costa Rica* The World Bank Group’s work is aligned with what I 16 7.50 1.10 39 7.44 1.68 20 6.80 1.47 11 6.27 1.95 5 5.40 2.30 16 4.00 1.83 16 5.13 1.45 8 7.75 1.04 14 5.57 2.31 consider the development priorities for Costa Rica* *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2016: Costa Rica B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Costa Rica, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Employee of a Private Sector/ Independent Academia/ Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs* 16 7.44 1.41 40 7.08 1.51 20 6.60 1.47 8 6.12 1.81 3 6.67 1.53 9 4.67 1.66 12 5.25 2.09 8 7.50 1.77 12 5.67 2.46 Flexibility (in terms of the institution’s products and 16 7.19 1.22 40 7.07 1.61 20 6.20 1.51 8 5.88 1.89 2 5.50 2.12 9 4.89 1.83 12 5.08 2.19 7 6.86 1.35 12 5.58 2.02 services)* Flexibility (in terms of changing country circumstances)* 16 7.06 1.34 38 6.63 1.57 18 6.33 1.64 9 5.22 2.05 2 5.50 2.12 15 5.07 1.44 13 5.08 2.33 8 7.00 1.31 11 5.36 2.25 Being inclusive* 15 7.80 1.08 38 7.50 1.67 18 7.00 1.50 9 6.11 1.62 3 6.33 2.08 15 5.07 1.79 12 5.92 1.78 7 7.14 2.04 14 6.00 2.25 Openness (sharing data and other information) 16 8.19 0.54 40 7.63 1.29 21 7.10 1.55 10 7.10 1.37 3 5.33 3.79 15 7.00 2.17 12 7.42 2.54 8 7.75 1.39 15 6.80 2.43 Collaboration with the Government 16 8.50 0.97 40 7.90 1.60 21 6.95 1.69 12 7.58 1.08 4 7.00 0.82 14 7.07 1.90 14 7.14 2.03 8 7.87 1.46 14 6.86 2.14 The speed in which it gets things accomplished on the 15 7.20 1.37 38 7.18 1.67 20 5.55 1.10 11 5.82 2.04 2 6.50 0.71 14 4.79 1.37 13 5.23 1.79 8 7.13 0.99 13 4.92 1.80 ground* Ease of access to the people at the World Bank Group who 15 7.73 1.28 29 7.38 1.70 17 6.41 1.97 9 6.56 2.30 2 3.50 3.54 14 6.00 2.42 13 5.38 2.18 7 7.86 1.57 12 5.58 2.68 are making decisions important to my work* Collaboration with civil society* 13 6.92 1.85 32 7.41 1.64 16 6.06 1.81 11 6.00 2.41 3 5.00 3.46 14 5.21 2.12 13 6.46 2.44 8 6.88 1.25 13 5.38 2.75 Staff accessibility* 15 8.00 1.20 35 7.60 1.67 16 7.13 1.71 9 5.78 2.59 2 3.50 3.54 14 5.29 2.43 12 6.25 1.54 5 7.40 1.52 14 5.86 2.93 Collaboration with other donors and development 12 7.50 1.93 34 7.38 1.67 17 6.76 1.48 8 6.25 2.12 2 2.50 2.12 9 5.89 2.67 12 5.83 2.52 6 7.33 1.21 10 5.90 1.97 partners* Collaboration with the private sector 13 7.46 1.61 36 7.64 1.62 15 6.73 1.91 10 5.90 2.28 3 6.00 1.73 14 6.57 2.21 11 5.73 2.10 7 7.29 1.11 10 6.60 1.96 Straightforwardness and honesty 15 8.33 0.82 35 8.06 1.47 18 7.28 1.56 11 7.27 2.45 3 8.67 1.16 14 6.57 2.44 11 7.73 1.74 7 8.14 1.68 11 6.73 2.33 Treating clients and stakeholders in Costa Rica with 16 8.31 1.01 40 8.08 1.64 19 7.53 1.78 10 7.30 2.91 3 8.33 1.16 13 7.15 2.51 11 8.36 1.57 6 7.83 1.60 13 7.31 2.32 respect Being a long-term partner* 16 8.69 1.08 40 8.30 1.81 19 8.11 2.00 11 8.00 2.37 4 9.25 1.50 14 7.14 2.35 13 8.54 1.33 8 8.88 1.81 14 6.71 2.46 *Significantly different between stakeholder groups When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Employee of a Private Sector/ Independent Academia/ Percentage of Respondents Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ (Responses combined) Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other The Government works inefficiently* 11.1% 46.3% 50.0% 84.6% 62.5% 58.8% 47.1% 37.5% 40.0% Poor donor coordination* 22.2% 2.4% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% The World Bank Group is not sensitive enough to political/social 38.9% 36.6% 18.2% 15.4% 0.0% 23.5% 23.5% 25.0% 10.0% realities on the ground Lack of/inadequate levels of capacity in Government 22.2% 17.1% 27.3% 7.7% 37.5% 29.4% 23.5% 50.0% 30.0% There is not an adequate level of citizen/civil society 0.0% 2.4% 9.1% 7.7% 12.5% 0.0% 0.0% 0.0% 20.0% participation The World Bank Group works too slowly 11.1% 0.0% 13.6% 15.4% 12.5% 17.6% 5.9% 12.5% 5.0% The World Bank Group does not do adequate follow 16.7% 9.8% 27.3% 7.7% 25.0% 11.8% 23.5% 0.0% 10.0% through/follow-up Political pressures and obstacles 50.0% 61.0% 22.7% 38.5% 37.5% 41.2% 47.1% 62.5% 30.0% Reforms are not well thought out in light of country challenges 0.0% 12.2% 13.6% 15.4% 12.5% 11.8% 17.6% 0.0% 15.0% Other 11.1% 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% 12.5% 10.0% *Significantly different between stakeholder groups 70 World Bank Group Country Opinion Survey 2016: Costa Rica C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Costa Rica? (1-Not important at all, 10-Very important) Employee of a Private Sector/ Independent Academia/ Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Crime and violence* 13 7.38 1.76 36 7.56 2.37 16 6.62 2.63 12 5.83 2.82 7 8.00 3.32 18 6.17 3.01 15 5.60 3.14 8 8.75 1.83 20 5.70 3.06 Financial markets* 14 7.86 1.35 38 8.89 1.16 19 7.74 1.66 11 8.36 0.92 8 9.38 0.92 18 7.50 1.42 16 8.19 1.52 8 8.63 1.77 20 6.15 2.70 Transport 16 7.63 1.86 40 8.95 1.08 19 8.74 1.82 12 8.50 1.68 8 8.13 3.04 18 8.94 1.26 16 8.94 1.39 8 9.63 0.52 19 7.95 2.15 Anti corruption 14 7.86 1.66 38 8.42 2.07 18 7.11 2.30 12 8.08 2.07 8 8.00 3.16 18 7.94 1.89 16 6.94 3.00 8 8.63 1.77 20 6.55 2.86 Law and justice* 13 7.31 1.55 38 8.45 1.35 19 6.58 2.32 11 7.36 2.25 8 8.25 2.76 18 6.78 2.44 16 6.44 2.71 8 8.25 1.75 20 6.25 3.11 Urban development* 13 7.54 1.51 39 8.92 0.98 19 7.63 2.24 12 8.42 1.08 8 9.13 1.13 18 7.39 2.12 16 7.88 2.19 8 9.50 0.53 20 7.70 1.49 Environmental sustainability* 17 7.88 1.27 39 8.67 1.11 19 8.16 1.86 10 8.30 1.16 8 8.88 2.47 18 7.28 1.90 17 7.94 2.44 8 9.63 0.52 20 8.00 1.45 Trade and exports* 15 8.20 1.37 38 8.92 1.26 19 7.74 2.05 12 8.50 1.09 8 9.13 1.13 18 6.78 2.34 16 8.00 2.63 8 9.63 0.52 19 6.84 2.65 Information and communications technology* 15 8.13 1.30 37 8.76 1.12 19 7.68 2.43 12 8.58 1.00 8 9.13 1.13 18 7.00 2.09 16 8.13 1.89 8 9.63 0.52 20 7.55 1.57 Poverty reduction 15 8.53 1.46 40 9.08 1.07 19 8.58 1.71 12 7.58 2.71 8 8.75 1.91 18 8.67 1.53 16 8.62 1.75 8 9.63 0.52 20 8.90 1.45 Gender equity 15 7.53 1.55 40 8.23 1.64 19 7.37 2.14 12 6.75 1.82 8 8.50 2.14 18 7.00 2.40 17 6.82 3.23 8 8.25 1.67 20 7.15 2.18 Private sector development* 15 7.67 1.29 40 8.35 1.97 19 8.37 1.38 12 8.33 1.30 8 8.50 2.51 18 6.78 2.62 17 7.29 2.52 8 8.75 1.67 20 6.80 2.33 Foreign direct investment* 14 8.21 1.19 39 8.90 1.23 19 8.37 1.54 12 8.67 0.98 8 8.25 2.43 18 7.06 2.58 18 7.94 2.48 8 9.50 0.53 19 6.42 2.61 Water and sanitation* 15 7.47 1.51 37 8.54 1.24 17 7.82 1.85 11 7.55 2.77 8 8.50 2.39 18 6.44 2.41 16 8.13 2.03 8 9.25 1.04 20 7.10 2.36 Regulatory framework* 14 7.14 1.61 39 8.41 1.52 18 6.78 2.51 9 7.67 1.94 8 8.63 2.39 18 5.06 2.15 17 6.88 2.89 8 8.38 1.85 19 7.21 2.68 Economic growth* 15 8.67 1.29 40 8.98 1.07 19 8.47 1.65 12 8.17 2.04 8 9.13 1.25 18 7.89 1.81 17 9.00 0.79 8 9.63 0.52 19 8.16 1.77 Energy* 15 8.13 1.41 39 8.72 1.23 16 7.69 1.74 12 8.50 1.38 8 8.00 2.88 18 8.00 1.91 16 6.69 2.80 7 9.57 0.53 20 6.50 2.76 Disaster risk management* 15 7.73 1.49 39 8.31 1.45 17 7.29 2.14 10 7.50 1.84 8 8.50 2.33 18 5.50 2.43 17 6.71 2.34 8 8.75 1.67 20 7.25 1.97 Public sector reform 15 8.07 1.53 39 8.56 1.29 19 8.05 2.09 11 7.91 2.63 8 8.38 2.50 18 7.72 2.32 17 7.71 1.83 8 8.50 3.07 20 8.50 1.54 Job creation/employment 15 8.47 0.92 40 8.65 1.49 18 8.06 2.15 12 8.42 2.19 8 8.88 2.47 18 8.78 1.26 16 7.69 2.70 8 9.63 0.52 20 7.80 1.85 Communicable/non-communicable diseases* 15 7.13 1.55 40 8.23 1.59 19 7.00 2.31 9 5.89 2.32 8 7.88 2.53 17 6.71 2.42 17 5.65 2.94 7 8.14 1.86 19 6.05 2.74 Equality of opportunity* 15 7.47 1.41 37 8.59 1.21 18 7.33 2.35 10 7.60 1.58 7 9.57 0.79 17 7.35 2.18 16 6.31 2.98 8 8.38 1.85 20 7.35 2.58 Social protection 13 7.69 1.11 39 8.15 2.03 18 7.39 2.28 11 6.73 2.37 8 8.38 2.45 18 7.33 2.25 17 6.53 2.70 8 8.25 3.11 20 7.40 2.23 Rural development* 14 7.79 1.53 40 8.57 1.24 19 8.42 1.80 12 7.08 2.23 8 8.88 2.10 18 7.61 1.94 16 7.31 2.63 8 9.63 0.52 20 7.75 2.45 Global/regional integration* 15 8.00 1.77 40 8.60 1.35 18 7.72 1.96 12 7.75 2.26 8 9.38 1.19 18 6.39 2.73 17 7.12 2.87 8 9.12 1.13 20 6.75 2.71 Food security* 15 7.27 1.62 37 8.51 1.24 19 7.26 2.56 12 6.75 2.30 8 8.38 2.62 18 6.39 3.18 16 6.38 2.58 8 9.63 0.52 20 6.65 2.30 Natural resource management* 15 7.47 1.64 39 8.15 1.31 18 7.78 1.86 11 7.55 1.81 8 8.87 1.25 18 5.94 2.78 17 6.88 2.69 8 9.12 1.13 20 6.95 2.63 Health 13 8.15 0.80 40 8.58 1.22 19 7.74 2.16 11 6.91 2.63 8 8.12 2.53 18 7.39 2.59 16 6.81 3.04 8 9.00 1.69 20 7.50 2.12 Climate change 17 8.24 0.90 40 8.85 1.17 19 8.16 1.89 11 8.00 1.95 8 8.00 3.16 18 8.39 1.82 16 8.56 1.09 8 9.38 1.06 20 7.95 1.73 Agricultural development* 15 7.33 1.84 40 8.47 1.48 19 8.16 1.54 11 7.18 2.36 8 9.00 1.51 18 7.67 1.68 16 6.81 2.83 8 9.63 0.52 20 7.30 2.58 Education 14 8.71 1.14 40 8.85 1.48 20 9.05 1.28 11 8.73 1.79 8 8.88 1.46 18 8.78 1.77 16 9.06 1.06 8 9.75 0.46 20 8.85 1.09 *Significantly different between stakeholder groups 71 World Bank Group Country Opinion Survey 2016: Costa Rica C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Costa Rica? (1-Not effective at all, 10-Very effective) Employee of a Private Sector/ Independent Academia/ Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Gender equity 6 6.17 0.98 15 6.67 1.05 9 5.78 1.79 3 6.00 3.61 2 6.00 1.41 7 8.00 1.41 2 7.00 1.41 4 6.75 1.26 5 7.20 1.30 Information and communications technology 7 6.86 0.69 19 7.42 1.22 13 6.62 1.80 6 7.50 1.38 2 6.00 1.41 9 7.78 0.83 9 6.56 1.42 5 6.80 1.10 4 8.50 0.58 Transport* 10 6.40 1.71 24 7.46 1.67 13 6.69 1.38 9 7.67 1.50 3 4.33 3.06 6 8.50 2.35 11 6.36 2.11 6 6.83 0.98 3 6.67 1.53 Crime and violence 6 6.33 1.03 22 7.05 1.68 8 6.13 1.46 8 5.50 3.30 3 5.67 1.15 3 8.33 0.58 4 6.25 1.50 5 6.80 1.10 5 6.60 1.52 Law and justice 6 6.17 0.98 22 7.36 1.62 8 6.25 1.49 6 5.00 2.76 4 6.50 1.00 2 7.00 1.41 5 7.60 1.52 5 6.80 1.10 5 7.00 1.87 Urban development 6 6.50 0.84 22 7.82 1.50 10 7.30 1.49 7 6.14 2.54 3 6.00 1.00 10 6.30 1.64 6 6.83 0.75 6 6.83 0.98 3 7.33 0.58 Environmental sustainability 9 7.11 1.17 21 7.95 1.40 14 7.21 1.37 6 7.33 1.21 2 6.00 1.41 9 6.44 1.59 4 6.75 1.26 7 7.43 1.51 7 7.00 1.15 Regulatory framework 7 6.29 0.76 21 7.33 1.46 9 6.44 1.74 4 6.25 2.36 3 6.33 1.15 8 5.50 0.76 4 8.25 1.26 6 6.50 1.22 4 6.50 1.73 Communicable/non-communicable diseases 7 6.14 0.90 18 7.11 1.45 8 6.88 0.83 3 4.33 3.21 2 6.00 1.41 9 7.56 1.42 1 7.00 - 6 6.50 1.22 4 6.75 1.50 Poverty reduction 10 6.50 0.97 25 7.36 1.80 15 7.27 1.53 8 6.50 2.00 3 4.33 3.06 12 6.75 2.45 6 8.50 0.84 6 6.33 1.51 7 6.86 1.35 Anti corruption 5 7.00 0.71 24 7.21 2.13 10 6.20 0.79 4 5.75 2.63 4 5.50 1.91 9 5.22 3.67 4 7.75 1.26 6 6.33 1.51 5 7.40 1.95 Private sector development 7 6.43 0.79 27 7.93 1.44 14 7.14 1.17 6 7.00 2.53 2 6.00 1.41 11 7.73 1.35 10 6.80 1.48 5 6.80 1.10 4 6.50 1.73 Foreign direct investment 10 7.90 1.20 28 7.86 1.58 12 7.33 1.07 9 7.22 2.17 3 6.33 1.15 13 7.31 2.25 9 6.89 1.17 6 7.33 1.63 4 7.50 1.73 Water and sanitation 7 7.14 0.90 21 7.81 1.44 9 7.33 1.50 7 6.00 2.65 3 6.67 1.53 4 7.50 1.00 9 8.33 1.00 6 7.33 1.63 5 7.80 1.92 Trade and exports 12 7.33 0.89 29 7.93 1.46 11 7.36 1.12 9 7.22 2.05 2 6.00 1.41 7 7.71 1.25 9 6.89 1.45 6 6.83 0.98 5 7.20 1.64 Economic growth 13 7.38 0.77 31 8.06 1.41 11 7.55 0.82 10 8.00 1.70 3 6.00 1.00 10 6.60 2.27 11 7.82 0.98 7 7.29 1.50 6 6.83 1.33 Health 8 7.38 0.92 21 7.67 1.46 11 7.09 1.70 5 6.60 2.07 4 6.75 1.26 10 7.30 1.49 7 6.86 1.95 6 7.33 1.63 5 7.20 1.64 Disaster risk management 8 6.75 1.58 21 7.00 1.38 8 6.63 1.69 4 4.75 2.22 2 6.00 1.41 6 7.17 1.72 4 6.50 1.29 6 7.17 1.33 4 7.25 1.50 Public sector reform 13 7.46 0.66 27 7.44 1.50 14 6.43 1.74 6 6.17 2.99 3 6.00 1.00 6 6.83 3.06 10 5.90 2.51 7 6.43 1.40 7 6.86 1.77 Job creation/employment 8 6.50 1.07 22 7.27 1.12 13 7.08 1.04 7 7.14 2.61 2 6.00 1.41 7 6.14 2.91 8 6.13 1.96 6 6.33 1.51 5 6.00 1.87 Financial markets 7 7.14 0.38 23 8.09 1.31 8 6.88 1.25 9 7.11 2.47 3 6.67 1.53 5 6.20 2.77 8 7.63 1.06 6 7.00 1.10 4 7.75 1.89 Equality of opportunity 6 6.83 0.41 21 7.76 1.41 9 6.67 1.22 3 5.67 4.04 2 6.00 1.41 8 5.75 2.12 4 7.25 1.50 5 6.80 1.10 6 6.50 1.38 Energy 8 7.13 0.83 23 7.48 1.27 9 7.00 2.24 9 7.00 2.74 2 6.00 1.41 10 7.70 1.89 9 6.22 2.22 6 7.33 1.63 5 6.20 3.11 Rural development 7 6.43 0.79 25 7.36 1.93 13 6.85 1.57 6 7.17 2.56 2 6.00 1.41 11 6.64 1.91 3 7.33 0.58 6 7.33 1.63 5 6.40 1.34 Global/regional integration 10 8.00 1.25 26 8.00 1.52 11 7.45 0.93 7 6.57 2.88 2 6.00 1.41 10 7.20 1.69 8 6.38 1.51 5 6.80 1.10 5 7.00 1.22 Food security 7 6.57 0.53 23 7.61 1.23 10 6.50 1.51 5 5.40 2.88 2 6.00 1.41 9 7.67 0.50 6 6.17 2.23 5 6.80 1.10 3 7.00 1.73 Education 7 7.29 1.38 23 7.83 1.64 15 7.20 1.47 7 6.57 3.05 3 6.33 1.15 11 8.09 0.94 10 7.30 1.89 7 7.71 1.80 7 6.71 1.80 Social protection 7 6.71 0.49 22 7.55 1.14 9 6.56 1.59 6 6.33 2.58 2 6.00 1.41 6 7.83 1.17 9 6.67 2.45 6 7.33 1.63 7 6.29 1.38 Climate change 9 7.22 1.09 22 7.77 1.45 12 7.25 1.22 8 6.63 2.50 3 6.67 1.53 11 7.64 0.81 6 7.67 0.52 6 6.83 0.98 6 6.00 1.26 Agricultural development 8 6.38 0.74 24 6.46 1.96 12 6.83 1.59 6 6.00 2.76 2 6.00 1.41 11 5.55 2.07 4 7.00 1.41 6 6.83 0.98 4 6.25 1.50 Natural resource management 9 7.33 1.32 21 6.90 1.37 12 7.00 1.60 6 5.67 2.66 2 6.00 1.41 8 5.12 2.17 4 7.00 1.41 6 6.83 0.98 6 5.33 2.58 *Significantly different between stakeholder groups 72 World Bank Group Country Opinion Survey 2016: Costa Rica C. World Bank Group’s Effectiveness and Results (continued) Employee of a Private Sector/ Independent Academia/ Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 17 7.41 1.06 41 7.61 1.45 21 7.00 1.38 11 7.09 2.02 7 6.86 1.21 16 6.00 1.86 15 6.53 1.46 8 7.38 0.52 14 5.86 2.07 achieve development results in Costa Rica?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group in Costa Rica? (1-Strongly disagree, 10-Strongly agree) Employee of a Private Sector/ Independent Academia/ Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group's financial instruments meet the 13 7.23 0.83 32 7.47 0.98 19 7.21 1.36 10 5.90 2.51 4 6.25 0.50 15 5.20 1.86 14 6.00 1.71 7 7.43 0.53 13 6.08 1.93 needs of Costa Rica* The World Bank Group meets Costa Rica’s needs for 17 7.59 1.06 37 7.78 1.36 16 6.94 1.34 10 5.90 2.51 4 6.00 0.82 15 7.07 2.28 15 6.87 1.68 7 7.43 0.53 13 6.31 1.75 knowledge services* *Significantly different between stakeholder groups Employee of a Private Sector/ Independent Academia/ Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that Costa Rica received value for money from the World Bank Group’s 16 7.62 0.96 39 7.82 1.21 17 7.35 1.17 8 6.25 2.49 2 7.00 1.41 15 6.60 1.84 12 7.17 1.47 7 6.86 1.07 6 6.83 2.04 Reimbursable Advisory Services (RAS)? (1-To no degree at all, 10-To a very significant degree) Employee of a Private Sector/ Independent Academia/ Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and corrects its work in real time in Costa 12 7.00 1.13 29 8.03 1.32 18 7.44 1.20 7 6.29 3.04 3 7.00 1.73 9 6.89 2.09 10 6.20 2.10 5 7.80 0.45 8 6.38 2.07 Rica?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 73 World Bank Group Country Opinion Survey 2016: Costa Rica D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * Employee of a Private Sector/ Independent Academia/ Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other Weekly 0.0% 2.5% 9.1% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% Monthly 22.2% 25.0% 22.7% 23.1% 0.0% 33.3% 11.1% 50.0% 9.5% A few times a year 55.6% 67.5% 45.5% 38.5% 14.3% 38.9% 55.6% 12.5% 33.3% Rarely 16.7% 5.0% 18.2% 30.8% 14.3% 11.1% 11.1% 37.5% 42.9% Never 5.6% 0.0% 4.5% 7.7% 71.4% 5.6% 22.2% 0.0% 14.3% *Significantly different between stakeholder groups In Costa Rica, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Employee of a Private Sector/ Independent Academia/ Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely* 16 7.37 1.09 41 7.90 1.07 19 7.16 1.77 8 5.88 2.75 3 6.67 1.53 16 6.81 2.40 14 6.93 1.21 7 7.57 1.27 13 6.62 1.50 Lead to practical solutions* 16 7.06 0.85 41 7.71 1.10 20 6.75 1.45 9 5.67 2.24 1 4.00 - 16 5.69 1.82 14 6.57 1.87 8 7.50 1.41 13 6.08 1.32 Are accessible (well written and easy to understand) 15 7.07 1.10 38 7.87 0.93 17 7.18 1.63 6 5.67 3.50 2 6.00 2.83 16 6.81 2.83 12 7.42 2.19 7 7.71 1.11 13 6.46 1.90 Are translated enough into local language 14 7.21 1.42 32 8.00 1.41 17 7.24 1.99 8 7.25 2.76 2 7.50 0.71 15 7.87 2.56 12 7.42 2.57 6 8.33 1.37 12 6.75 1.54 Are adaptable to Costa Rica’s specific development 16 7.56 0.96 38 7.74 1.06 17 7.35 1.22 8 6.25 2.38 2 7.00 1.41 16 6.19 2.26 14 6.86 1.70 8 7.50 1.41 12 6.92 1.88 challenges and country circumstances* *Significantly different between stakeholder groups Employee of a Private Sector/ Independent Academia/ Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 17 7.88 1.17 41 8.02 0.88 20 7.50 1.79 12 7.33 3.03 5 7.60 2.07 16 7.62 1.71 13 7.00 1.47 8 7.50 1.07 15 7.07 1.83 development results in your country? Overall, how would you rate the technical quality of the 17 8.12 0.70 41 8.37 0.80 19 8.05 1.08 11 7.09 2.98 4 8.25 0.50 15 7.73 1.71 14 8.21 0.80 7 8.14 0.90 16 7.81 1.52 World Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 74 World Bank Group Country Opinion Survey 2016: Costa Rica E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Employee of a Private Sector/ Independent Academia/ Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds promptly 12 6.50 1.98 25 7.32 1.22 16 7.87 1.59 7 5.71 2.43 2 7.00 2.83 9 7.56 2.55 9 6.89 1.76 6 6.83 2.48 10 7.40 2.01 The World Bank Group effectively monitors and evaluates 14 7.43 0.94 35 8.20 0.93 19 7.68 1.06 10 6.60 2.76 3 7.00 2.00 11 8.00 1.84 12 7.25 1.29 6 8.33 1.37 10 6.50 2.22 the projects and programs it supports* The World Bank Group’s approvals and reviews are done 12 6.08 1.56 30 8.10 0.88 16 7.56 1.09 8 5.88 2.30 3 7.00 1.00 8 6.75 1.39 11 6.45 1.86 5 8.20 1.10 10 6.50 2.37 in a timely fashion* The World Bank Group’s “Safeguard Policy” requirements 8 7.12 1.55 28 7.93 0.90 18 6.94 2.07 7 4.43 2.64 3 7.67 1.15 7 6.57 1.27 10 7.50 1.35 5 7.40 2.19 7 5.71 1.89 are reasonable* The World Bank Group’s conditions on its lending are 13 6.69 1.11 32 7.69 1.23 17 7.12 1.76 9 5.67 2.50 3 7.33 0.58 11 7.09 1.97 12 7.75 1.29 7 7.00 1.63 10 5.90 1.79 reasonable* The World Bank Group takes decisions quickly in Costa 16 6.94 1.18 25 7.80 1.19 15 7.33 1.23 10 6.10 2.51 2 7.50 0.71 4 5.75 0.96 12 6.25 1.76 6 7.67 2.07 8 5.88 2.03 Rica* Working with the World Bank Group increases Costa 16 7.56 0.89 35 8.17 1.34 21 7.71 1.38 10 6.70 2.54 3 8.33 0.58 11 6.27 2.00 13 7.00 2.35 7 8.00 1.15 11 7.00 1.84 Rica's institutional capacity* Where country systems are adequate, the World Bank 13 7.62 0.96 29 8.41 0.68 14 8.00 1.36 9 6.00 2.92 3 7.33 1.15 8 6.88 0.35 9 7.22 1.56 5 8.00 1.22 8 7.63 0.92 Group makes appropriate use of them* The World Bank Group provides effective implementation 13 7.31 1.32 31 8.13 0.96 17 7.24 1.44 9 6.11 2.98 3 8.33 0.58 9 7.00 2.69 12 7.25 0.75 6 8.00 1.26 7 7.14 1.68 support *Significantly different between stakeholder groups Employee of a Private Sector/ Independent Academia/ Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public 12 6.75 1.42 34 7.82 1.11 15 7.13 1.25 11 6.27 2.83 5 7.20 0.84 15 6.20 1.32 12 6.08 2.15 7 6.86 1.07 11 7.00 2.00 partnerships in Costa Rica?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups Which of the following best describes the World Bank Group’s support in Costa Rica?* (Select only one response) Employee of a Private Sector/ Independent Academia/ Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other The World Bank Group is sufficiently selective and focuses on the 50.0% 46.3% 45.5% 30.8% 0.0% 27.8% 16.7% 25.0% 33.3% most important development challenges in Costa Rica The World Bank Group is not sufficiently selective in Costa Rica, 33.3% 31.7% 27.3% 53.8% 50.0% 5.6% 50.0% 50.0% 19.0% and it is involved in too many areas of development Don't know 16.7% 22.0% 27.3% 15.4% 50.0% 66.7% 33.3% 25.0% 47.6% *Significantly different between stakeholder groups 75 World Bank Group Country Opinion Survey 2016: Costa Rica F. The Future Role of the World Bank Group in Costa Rica Which of the following SHOULD the World Bank Group do to make itself of greater value in Costa Rica? (Choose no more than TWO) Employee of a Private Sector/ Independent Academia/ Percentage of Respondents Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ (Responses combined) Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other Offer more innovative financial products* 27.8% 29.3% 13.6% 23.1% 25.0% 55.6% 0.0% 12.5% 16.7% Ensure greater selectivity in its work 16.7% 17.1% 4.5% 15.4% 12.5% 5.6% 11.8% 12.5% 16.7% Provide more adequate data/knowledge/statistics/figures on 11.1% 14.6% 27.3% 0.0% 37.5% 22.2% 23.5% 50.0% 38.9% Costa Rica’s economy Improve the competitiveness of its financing compared to 11.1% 31.7% 27.3% 23.1% 0.0% 5.6% 11.8% 0.0% 11.1% markets Reach out more to groups outside of Government* 0.0% 9.8% 13.6% 38.5% 12.5% 61.1% 5.9% 25.0% 16.7% Increase the number of staff based in Costa Rica* 11.1% 0.0% 18.2% 15.4% 0.0% 5.6% 11.8% 37.5% 0.0% Improve the quality of its experts as related to Costa Rica’s 0.0% 14.6% 22.7% 23.1% 12.5% 5.6% 23.5% 12.5% 5.6% specific challenges Offer more innovative knowledge services* 22.2% 4.9% 4.5% 0.0% 0.0% 5.6% 23.5% 12.5% 27.8% Collaborate more effectively with Government clients 22.2% 12.2% 13.6% 7.7% 25.0% 16.7% 35.3% 0.0% 11.1% Work faster 11.1% 34.1% 22.7% 7.7% 25.0% 11.1% 11.8% 12.5% 11.1% Reduce the complexity of obtaining World Bank Group financing 33.3% 26.8% 18.2% 30.8% 37.5% 5.6% 23.5% 25.0% 33.3% Increase availability of Reimbursable Advisory Services (RAS) 16.7% 2.4% 0.0% 7.7% 0.0% 0.0% 5.9% 0.0% 0.0% Other 5.6% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in Costa Rica, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Costa Rica? (Select only ONE response) Employee of a Private Sector/ Independent Academia/ Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other Financial services 50.0% 51.2% 27.3% 53.8% 25.0% 27.8% 50.0% 37.5% 25.0% Knowledge products 22.2% 22.0% 27.3% 15.4% 37.5% 16.7% 33.3% 50.0% 35.0% Convening services 0.0% 0.0% 9.1% 0.0% 0.0% 16.7% 0.0% 0.0% 5.0% None of the above 0.0% 2.4% 4.5% 15.4% 0.0% 5.6% 0.0% 12.5% 0.0% The combination is appropriate for Costa Rica 11.1% 14.6% 27.3% 15.4% 12.5% 11.1% 16.7% 0.0% 20.0% Don't know 16.7% 9.8% 4.5% 0.0% 25.0% 22.2% 0.0% 0.0% 15.0% 76 World Bank Group Country Opinion Survey 2016: Costa Rica G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Costa Rica? (Choose no more than TWO) Employee of a Private Sector/ Independent Academia/ Percentage of Respondents Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ (Responses combined) Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other Social media (e.g., Facebook, Twitter, YouTube, Flickr, Instagram, 44.4% 62.5% 42.9% 38.5% 50.0% 5.6% 50.0% 50.0% 20.0% Snapshot)* Online newspapers/media 50.0% 52.5% 38.1% 61.5% 25.0% 72.2% 50.0% 62.5% 55.0% Printed newspapers 33.3% 45.0% 33.3% 15.4% 37.5% 33.3% 22.2% 62.5% 35.0% Printed magazines 11.1% 5.0% 14.3% 0.0% 0.0% 5.6% 16.7% 0.0% 0.0% Radio* 0.0% 0.0% 9.5% 7.7% 0.0% 27.8% 5.6% 0.0% 5.0% Local television* 11.1% 10.0% 9.5% 38.5% 50.0% 27.8% 16.7% 12.5% 35.0% Cable television 0.0% 7.5% 4.8% 7.7% 25.0% 0.0% 0.0% 0.0% 15.0% Mobile applications 5.6% 2.5% 4.8% 0.0% 0.0% 0.0% 5.6% 12.5% 0.0% Rumor mill 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 22.2% 10.0% 33.3% 7.7% 0.0% 16.7% 22.2% 0.0% 15.0% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Employee of a Private Sector/ Independent Academia/ Percentage of Respondents Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ (Responses combined) Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other Direct contact with World Bank Group (i.e., face to face 27.8% 30.0% 22.7% 7.7% 0.0% 64.7% 33.3% 37.5% 33.3% meetings/discussions)* Mobile phones* 5.6% 0.0% 0.0% 7.7% 0.0% 5.9% 0.0% 37.5% 4.8% World Bank Group’s seminars/workshops/conferences 22.2% 42.5% 54.5% 53.8% 0.0% 35.3% 44.4% 25.0% 38.1% World Bank Group’s publications and other written materials* 55.6% 52.5% 45.5% 23.1% 42.9% 47.1% 11.1% 0.0% 19.0% World Bank Group’s website 16.7% 27.5% 9.1% 15.4% 28.6% 11.8% 27.8% 25.0% 19.0% Social media (e.g., Facebook, blogs, Twitter, Instagram, YouTube, 38.9% 20.0% 22.7% 46.2% 57.1% 11.8% 38.9% 37.5% 23.8% Flickr) e-Newsletters 16.7% 15.0% 36.4% 23.1% 28.6% 17.6% 33.3% 37.5% 28.6% Other 5.6% 0.0% 4.5% 0.0% 0.0% 0.0% 5.6% 0.0% 0.0% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Employee of a Private Sector/ Independent Academia/ Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other Yes 17.6% 37.5% 40.0% 16.7% 14.3% 18.8% 22.2% 71.4% 20.0% No 82.4% 62.5% 60.0% 83.3% 85.7% 81.3% 77.8% 28.6% 80.0% 77 World Bank Group Country Opinion Survey 2016: Costa Rica G. Communication and Information Sharing (continued) If yes, from which of the following sources did you learn about the World Bank Group's Access to Information Policies?* (Select only ONE response) Employee of a Private Sector/ Independent Academia/ Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other World Bank Group’s seminars/workshops/conferences 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 33.3% 20.0% 25.0% World Bank Group’s website 33.3% 63.6% 100.0% 0.0% 0.0% 33.3% 33.3% 60.0% 50.0% World Bank Group’s e-Newsletters 0.0% 0.0% 0.0% 0.0% 100.0% 0.0% 0.0% 0.0% 0.0% News/Media 33.3% 27.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 25.0% Colleagues/Friends/Peer organizations 33.3% 9.1% 0.0% 100.0% 0.0% 66.7% 0.0% 20.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 33.3% 0.0% 0.0% *Significantly different between stakeholder groups Have you requested information from the World Bank Group on its activities in the past year?* Employee of a Private Sector/ Independent Academia/ Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other Yes 46.7% 46.3% 30.0% 9.1% 25.0% 41.2% 5.9% 62.5% 21.1% No 53.3% 53.7% 70.0% 90.9% 75.0% 58.8% 94.1% 37.5% 78.9% *Significantly different between stakeholder groups Were you able to obtain this information? Employee of a Private Sector/ Independent Academia/ Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other Yes 100.0% 100.0% 100.0% 100.0% 50.0% 85.7% 100.0% 100.0% 100.0% No 0.0% 0.0% 0.0% 0.0% 50.0% 14.3% 0.0% 0.0% 0.0% Do you use/have you used the World Bank Group website? Employee of a Private Sector/ Independent Academia/ Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other Yes 85.7% 82.9% 85.7% 66.7% 37.5% 76.5% 70.6% 87.5% 66.7% No 14.3% 17.1% 14.3% 33.3% 62.5% 23.5% 29.4% 12.5% 33.3% Do you currently consult the World Bank Group social media sites (e.g., Facebook, blogs, Twitter, YouTube, and Flickr)?* Employee of a Private Sector/ Independent Academia/ Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other Yes 53.3% 58.5% 33.3% 27.3% 12.5% 47.1% 29.4% 87.5% 15.8% No 46.7% 41.5% 66.7% 72.7% 87.5% 52.9% 70.6% 12.5% 84.2% *Significantly different between stakeholder groups 78 World Bank Group Country Opinion Survey 2016: Costa Rica G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Employee of a Private Sector/ Independent Academia/ Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD When I need information from the World Bank Group I 18 8.11 2.30 41 7.68 2.22 22 7.27 2.59 11 5.82 2.86 6 6.67 2.42 17 7.35 3.18 16 6.69 2.75 7 6.86 2.67 17 6.71 2.44 know how to find it The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) are valuable 10 7.00 2.31 34 7.65 1.54 16 7.25 2.57 11 7.09 1.58 5 7.80 1.92 14 5.57 2.06 12 6.50 2.50 8 7.88 0.64 11 6.09 3.14 sources of information about the institution The World Bank Group is responsive to my information 13 8.62 1.66 27 8.63 0.79 15 7.80 2.01 5 5.20 2.59 1 10.00 - 15 7.27 3.24 7 6.71 2.98 4 7.25 1.71 9 6.78 2.11 requests and inquiries* *Significantly different between stakeholder groups 79 World Bank Group Country Opinion Survey 2016: Costa Rica H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country?* (Select only ONE response) Employee of a Private Sector/ Independent Academia/ Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other Yes 35.3% 2.4% 28.6% 7.7% 0.0% 0.0% 5.6% 28.6% 9.1% No 64.7% 97.6% 71.4% 92.3% 100.0% 100.0% 94.4% 71.4% 90.9% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you primarily engage with in Costa Rica? (Select only ONE response) Employee of a Private Sector/ Independent Academia/ Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other The World Bank (IBRD/IDA) 76.5% 90.2% 70.0% 80.0% 50.0% 87.5% 82.4% 100.0% 75.0% The International Finance Corporation (IFC) 11.8% 9.8% 20.0% 10.0% 0.0% 0.0% 5.9% 0.0% 0.0% The Multilateral Investment Guarantee Agency (MIGA) 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 11.8% 0.0% 10.0% 10.0% 50.0% 12.5% 11.8% 0.0% 25.0% Do your projects involve both the World Bank and the IFC?* Employee of a Private Sector/ Independent Academia/ Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other Yes 18.8% 2.4% 18.2% 0.0% 0.0% 35.3% 12.5% 0.0% 4.8% No 81.3% 97.6% 81.8% 100.0% 100.0% 64.7% 87.5% 100.0% 95.2% *Significantly different between stakeholder groups If yes, what was your view of how the two institutions work together in Costa Rica?* (Select only ONE response) Employee of a Private Sector/ Independent Academia/ Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other The two institutions work well together 66.7% 100.0% 0.0% 0.0% 0.0% 50.0% 50.0% 0.0% 0.0% The way the two institutions work together needs improvement 0.0% 0.0% 100.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% The two institutions do not work well together 0.0% 0.0% 0.0% 0.0% 0.0% 33.3% 0.0% 0.0% 100.0% Don't know 33.3% 0.0% 0.0% 0.0% 0.0% 16.7% 50.0% 0.0% 0.0% *Significantly different between stakeholder groups 80 World Bank Group Country Opinion Survey 2016: Costa Rica H. Background Information (continued) Which of the following describes most of your exposure to the World Bank Group in Costa Rica? (Choose no more than TWO) Employee of a Private Sector/ Independent Academia/ Percentage of Respondents Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ (Responses combined) Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other Observer* 23.5% 35.0% 10.0% 41.7% 85.7% 6.3% 25.0% 60.0% 20.0% Use World Bank Group reports/data 41.2% 50.0% 45.0% 33.3% 0.0% 75.0% 50.0% 20.0% 40.0% Engage in World Bank Group related/sponsored 52.9% 10.0% 20.0% 8.3% 0.0% 25.0% 18.8% 40.0% 35.0% events/activities* Collaborate as part of my professional duties* 5.9% 5.0% 45.0% 8.3% 0.0% 12.5% 25.0% 0.0% 35.0% Use World Bank Group website for information, data, research, 23.5% 30.0% 30.0% 33.3% 14.3% 37.5% 37.5% 0.0% 25.0% etc. *Significantly different between stakeholder groups What’s your gender? Employee of a Private Sector/ Independent Academia/ Office of Office of Ministry/ PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister Parliamentarian Consultant Private Bank CSO Media Institution Think Tank Other Female 22.2% 39.0% 40.9% 23.1% 50.0% 44.4% 35.3% 12.5% 40.9% Male 77.8% 61.0% 59.1% 76.9% 50.0% 55.6% 64.7% 87.5% 59.1% 81 World Bank Group Country Opinion Survey 2016: Costa Rica Appendix C: Responses to Selected Questions by Level of Collaboration with the World Bank Group18 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY16 Costa Rica COS questionnaire: All 10-point scale questions and question B10 “When thinking about how the World Bank Group can have the most impact on development results in Costa Rica, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Costa Rica?” Collaborating with the WBG N=19 Not collaborating with the WBG N=146 B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Costa Rica? (1-Not familiar at all, 10-Extremely familiar) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD World Bank Group (WBG)* 19 7.95 2.07 144 6.73 2.55 Inter-American Development Bank (IDB/BID) 19 7.58 2.34 143 7.04 2.38 Latin American Development Bank (CAF) 19 4.26 3.11 144 4.67 3.07 Central American Bank for Economic Integration 19 6.47 2.67 144 6.64 2.67 (CABEI/BCiE) *Significantly different between collaborators and non-collaborators Overall, please rate your impression of the effectiveness of these organizations in Costa Rica. (1-Not effective at all, 10-Extremely effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD World Bank Group (WBG)* 17 8.18 0.88 122 6.75 1.88 Inter-American Development Bank (IDB/BID)* 17 7.82 0.88 121 6.90 1.86 Latin American Development Bank (CAF) 6 7.17 2.04 86 5.48 2.57 Central American Bank for Economic Integration 16 7.38 1.36 115 6.72 2.02 (CABEI/BCiE) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Costa Rica solve its most complicated 16 8.38 0.96 107 8.27 1.29 development challenges? (1-To no degree at all, 10-To a very significant degree) 18Only 165 respondents provided information about their level of collaboration with the World Bank Group (question H3 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 82 World Bank Group Country Opinion Survey 2016: Costa Rica B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Costa Rica, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Costa Rica? (Choose no more than THREE) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Health* 26.3% 4.2% Crime and violence* 10.5% 1.4% Transport 31.6% 45.8% Agricultural development 10.5% 9.0% Global/regional integration 0.0% 4.2% Job creation/employment 21.1% 24.3% Public sector reform 36.8% 31.3% Social protection 0.0% 4.2% Rural development 15.8% 12.5% Foreign direct investment 5.3% 16.7% Education* 36.8% 16.0% Energy 5.3% 4.2% Gender equity* 10.5% 0.0% Financial markets 5.3% 4.2% Urban development 0.0% 2.1% Environmental sustainability 5.3% 3.5% Economic growth 15.8% 34.7% Private sector development 0.0% 5.6% Water and sanitation 5.3% 1.4% Food security 0.0% 2.8% Climate change 5.3% 5.6% Information and communications technology 0.0% 1.4% Trade and exports 5.3% 14.6% Equality of opportunity 5.3% 11.8% Law and justice 0.0% 3.5% Regulatory framework 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% Natural resource management 5.3% 4.9% Poverty reduction 21.1% 18.8% Anti corruption 10.5% 8.3% Disaster risk management 0.0% 0.0% *Significantly different between collaborators and non-collaborators 83 World Bank Group Country Opinion Survey 2016: Costa Rica B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Costa Rica? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role 18 7.06 2.10 128 6.55 2.18 in development in Costa Rica The World Bank Group’s work is aligned with what I consider 17 7.35 1.41 125 6.27 2.10 the development priorities for Costa Rica* *Significantly different between collaborators and non-collaborators To what extent is the World Bank Group an effective development partner in Costa Rica, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs 17 7.00 1.77 108 6.42 1.86 Flexibility (in terms of the institution’s products and services) 17 6.59 1.28 106 6.29 1.91 Flexibility (in terms of changing country circumstances) 17 6.29 1.36 110 6.08 1.89 Being inclusive 15 7.27 1.33 113 6.64 1.93 Openness (sharing data and other information) 17 8.00 0.79 120 7.28 1.86 Collaboration with the Government 16 8.25 0.86 124 7.41 1.74 The speed in which it gets things accomplished on the 17 6.29 1.45 114 6.11 1.87 ground Ease of access to the people at the World Bank Group who 16 7.38 1.59 99 6.48 2.21 are making decisions important to my work Collaboration with civil society 15 7.00 1.07 105 6.32 2.26 Staff accessibility* 16 8.06 1.06 104 6.59 2.25 Collaboration with other donors and development partners* 12 7.83 1.11 95 6.56 2.12 Collaboration with the private sector* 13 7.92 1.32 103 6.78 1.97 Straightforwardness and honesty 17 8.24 1.03 106 7.49 1.91 Treating clients and stakeholders in Costa Rica with respect 17 8.59 0.80 111 7.67 1.97 Being a long-term partner 17 8.88 1.22 119 7.97 2.05 *Significantly different between collaborators and non-collaborators 84 World Bank Group Country Opinion Survey 2016: Costa Rica C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Costa Rica? (1-Not important at all, 10-Very important) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Crime and violence 17 6.94 2.25 125 6.70 2.87 Financial markets 17 7.24 1.60 132 8.14 1.81 Transport 18 8.06 2.13 135 8.68 1.62 Anti corruption 17 6.88 1.90 132 7.83 2.42 Law and justice 17 6.29 1.76 131 7.44 2.40 Urban development* 17 7.18 1.74 133 8.30 1.67 Environmental sustainability 18 8.28 1.53 135 8.20 1.71 Trade and exports 17 7.94 1.75 133 8.11 2.08 Information and communications technology 17 8.29 1.36 133 8.14 1.77 Poverty reduction 17 8.76 1.30 136 8.73 1.64 Gender equity 17 7.53 1.66 137 7.53 2.21 Private sector development 17 7.94 1.30 137 7.81 2.19 Foreign direct investment 17 7.94 1.48 135 8.12 2.10 Water and sanitation 17 7.71 1.69 130 7.81 2.10 Regulatory framework 16 7.44 1.75 131 7.31 2.45 Economic growth 17 8.59 1.37 136 8.63 1.49 Energy 16 7.94 1.57 133 7.92 2.15 Disaster risk management 17 7.65 1.73 132 7.44 2.15 Public sector reform 17 7.65 2.40 135 8.24 1.85 Job creation/employment 17 8.00 1.62 135 8.44 1.86 Communicable/non-communicable diseases 17 6.53 1.77 131 7.12 2.44 Equality of opportunity 16 7.38 1.63 129 7.78 2.17 Social protection 17 7.35 2.06 132 7.55 2.30 Rural development 17 8.12 1.36 135 8.06 2.02 Global/regional integration 16 7.81 1.83 137 7.75 2.30 Food security 16 6.81 1.64 134 7.46 2.42 Natural resource management 16 7.69 1.82 135 7.47 2.19 Health 17 7.53 1.84 133 7.86 2.17 Climate change 18 8.22 1.66 136 8.43 1.61 Agricultural development 17 7.65 1.69 135 7.90 2.07 Education 18 8.89 1.13 134 8.91 1.40 *Significantly different between collaborators and non-collaborators 85 World Bank Group Country Opinion Survey 2016: Costa Rica C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Costa Rica? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Gender equity 4 6.50 1.29 47 6.64 1.61 Information and communications technology 10 7.60 1.26 61 7.08 1.38 Transport 11 7.09 2.02 71 6.97 1.87 Crime and violence 7 6.43 2.30 55 6.56 1.80 Law and justice 7 6.29 2.29 54 6.81 1.67 Urban development 8 7.88 1.46 62 6.90 1.59 Environmental sustainability 13 7.85 1.41 63 7.11 1.36 Regulatory framework 8 7.00 1.77 56 6.64 1.51 Communicable/non-communicable diseases 6 6.50 2.07 50 6.78 1.47 Poverty reduction 15 7.33 1.76 75 6.89 1.87 Anti corruption 7 6.71 2.06 62 6.56 2.22 Private sector development 10 7.60 1.43 74 7.24 1.52 Foreign direct investment 10 7.80 1.32 81 7.41 1.65 Water and sanitation 7 7.57 1.62 61 7.43 1.61 Trade and exports 10 7.80 1.55 78 7.40 1.41 Economic growth 12 7.58 1.31 87 7.54 1.47 Health 11 7.55 1.44 63 7.17 1.53 Disaster risk management 9 7.44 2.07 52 6.63 1.47 Public sector reform 13 7.08 1.71 77 6.79 1.92 Job creation/employment 9 6.56 1.59 67 6.76 1.71 Financial markets 7 7.43 1.62 64 7.41 1.63 Equality of opportunity 6 6.67 1.21 56 6.91 1.74 Energy 9 7.44 1.42 69 7.01 1.96 Rural development 9 7.78 1.86 67 6.87 1.71 Global/regional integration 10 7.60 0.97 72 7.36 1.71 Food security 6 6.83 1.17 62 6.95 1.60 Education 12 8.25 1.42 75 7.25 1.73 Social protection 11 7.64 1.75 61 6.87 1.59 Climate change 10 8.10 1.60 70 7.16 1.38 Agricultural development 8 7.25 1.58 66 6.24 1.79 Natural resource management 9 7.44 1.88 62 6.37 1.80 86 World Bank Group Country Opinion Survey 2016: Costa Rica C. World Bank Group’s Effectiveness and Results (continued) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 17 7.59 1.37 130 6.87 1.63 achieve development results in Costa Rica? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Costa Rica? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group's financial instruments meet the 18 7.72 1.27 106 6.47 1.67 needs of Costa Rica* The World Bank Group meets Costa Rica’s needs for 17 7.53 1.23 114 7.06 1.75 knowledge services *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that Costa Rica received value for money from the World Bank Group’s Reimbursable 15 7.73 1.22 105 7.23 1.53 Advisory Services (RAS)? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group 16 7.44 1.31 83 7.16 1.81 measures and corrects its work in real time in Costa Rica? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities In Costa Rica, to what extent do you believe that the World Bank Group’s knowledge work and activities : (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely 16 7.75 1.44 118 7.13 1.65 Lead to practical solutions 16 7.06 1.06 119 6.76 1.66 Are accessible (well written and easy to understand) 16 7.06 1.44 108 7.21 1.91 Are translated enough into local language 15 7.47 1.36 100 7.50 1.98 Are adaptable to Costa Rica’s specific development 16 7.75 1.13 112 7.06 1.62 challenges and country circumstances Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 17 8.29 0.85 127 7.47 1.65 development results in your country?* Overall, how would you rate the technical quality of the World 16 8.50 0.82 125 7.97 1.37 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between collaborators and non-collaborators 87 World Bank Group Country Opinion Survey 2016: Costa Rica E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly 18 7.72 1.78 76 6.96 1.88 The World Bank Group effectively monitors and evaluates the 17 7.71 1.16 100 7.57 1.62 projects and programs it supports The World Bank Group’s approvals and reviews are done in 17 7.06 1.48 84 7.13 1.70 a timely fashion The World Bank Group’s “Safeguard Policy” requirements 15 6.27 2.31 75 7.15 1.71 are reasonable The World Bank Group’s conditions on its lending are 17 7.12 1.22 94 7.02 1.74 reasonable The World Bank Group takes decisions quickly in Costa Rica 17 7.18 1.42 78 6.88 1.73 Working with the World Bank Group increases Costa Rica's 17 7.59 1.18 107 7.45 1.78 institutional capacity Where country systems are adequate, the World Bank Group 14 7.50 1.29 81 7.64 1.46 makes appropriate use of them The World Bank Group provides effective implementation 15 7.47 1.13 89 7.42 1.70 support Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public 15 7.33 1.59 105 6.90 1.69 partnerships in Costa Rica? (1-To no degree at all, 10-To a very significant degree) G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD When I need information from the World Bank Group I know 18 8.06 2.36 134 7.07 2.58 how to find it The World Bank Group’s social media channels are valuable 16 6.88 2.36 102 6.99 2.13 sources of information about the institution The World Bank Group is responsive to my information 14 8.36 1.15 81 7.65 2.35 requests and inquiries 88 World Bank Group Country Opinion Survey 2016: Costa Rica Appendix D: Responses to Selected Questions by Year19 All data presented in this appendix are weighted. As a result, means of the FY 2016 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2014 respondents and the total number of respondents indicated may differ from those reported in the FY 2014 COS report. FY 2014 Number of comparable respondents = 97  FY 2016 Number of comparable respondents = 153 By weighting, the FY 2014 and FY 2016 samples have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2014 FY 2016 Office of the President/Prime Minister/Minister 10% 10% Office of Parliamentarian 10% 10% Government institutions 25% 25% Local Government 5% 5% Bilateral/multilateral agencies 5% 5% Civil society 15% 15% Private sector 15% 15% Academia 10% 10% Media 5% 5% A. General Issues Facing Costa Rica In general would you say that Costa Rica is headed in…?* Percentage of Respondents FY 2014 FY 2016 The right direction 71.0% 44.9% The wrong direction 2.2% 34.8% Not sure 26.9% 20.3% *Significantly different between FY2016 and FY2014 B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Costa Rica? (1-Not familiar at all, 10-Extremely familiar) FY 2014 FY 2016 N Mean SD N Mean SD World Bank Group (WBG) 96 6.40 1.79 153 6.66 2.66 Inter-American Development Bank (IDB/BID) 97 6.76 1.86 152 6.67 2.74 Latin American Development Bank (CAF)* 96 3.53 2.55 153 4.38 3.08 Central American Bank for Economic Integration 96 6.35 1.69 153 6.25 2.81 (CABEI/BCiE) *Significantly different between FY2016 and FY2014 Overall, please rate your impression of the effectiveness of these organizations in Costa Rica. (1-Not effective at all, 10-Very effective) FY 2014 FY 2016 N Mean SD N Mean SD World Bank Group (WBG)* 92 7.40 1.51 132 6.88 1.76 Inter-American Development Bank (IDB/BID)* 93 7.42 1.31 130 6.93 1.94 Latin American Development Bank (CAF) 54 5.42 2.20 89 5.34 2.45 Central American Bank for Economic Integration 83 7.12 1.34 126 6.65 2.01 (CABEI/BCiE) *Significantly different between FY2016 and FY2014 19 Only those questions that were asked in the FY 2014 and FY 2016 Country Surveys, with similar response scales/options, are presented. 89 World Bank Group Country Opinion Survey 2016: Costa Rica B. Overall Attitudes toward the World Bank Group (continued) FY 2014 FY 2016 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Costa Rica solve its most complicated 89 8.12 1.50 118 8.28 1.29 development challenges? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group’s work in Costa Rica? (1-Strongly disagree, 10-Strongly agree) FY 2014 FY 2016 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 91 7.35 1.89 136 6.79 2.08 development in Costa Rica* The World Bank Group’s work is aligned with what I consider 93 6.38 1.46 130 6.48 1.90 the development priorities for Costa Rica *Significantly different between FY2016 and FY2014 To what extent is the World Bank Group an effective development partner in Costa Rica, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY 2014 FY 2016 N Mean SD N Mean SD Responsiveness to needs* 84 6.05 1.75 111 6.64 1.80 Flexibility (in terms of the institution’s products and services) 83 6.04 1.54 106 6.29 1.74 Flexibility (in terms of changing country circumstances) 81 5.97 1.54 110 6.05 1.92 Being inclusive 75 6.76 1.36 113 6.74 1.77 Openness (sharing data and other information) 83 7.19 1.38 122 7.25 1.80 Collaboration with the Government 86 7.57 1.23 126 7.46 1.53 The speed in which it gets things accomplished on the 75 5.56 1.53 118 6.16 1.67 ground* Ease of access to the people at the World Bank Group who 53 6.31 1.86 103 6.54 2.22 are making decisions important to my work Collaboration with civil society* 76 7.09 1.60 114 6.38 2.08 Staff accessibility 67 6.51 1.73 100 6.61 2.17 Collaboration with other donors and development partners* 72 7.56 1.22 98 6.46 2.10 Collaboration with the private sector 75 6.68 1.46 104 6.75 1.88 Straightforwardness and honesty 82 7.97 1.36 111 7.68 1.80 Treating clients and stakeholders in Costa Rica with respect* 84 8.37 1.34 114 7.81 1.85 Being a long-term partner 73 8.46 1.55 125 8.32 1.85 *Significantly different between FY2016 and FY2014 90 World Bank Group Country Opinion Survey 2016: Costa Rica C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Costa Rica? (1-Not important at all, 10-Very important) FY 2014 FY 2016 N Mean SD N Mean SD Crime and violence 92 7.52 2.26 132 6.97 2.87 Financial markets 93 8.31 1.96 138 8.33 1.55 Transport* 94 9.10 0.78 141 8.67 1.80 Anti corruption 94 8.21 1.92 139 7.74 2.50 Law and justice 92 6.88 2.03 138 7.38 2.43 Urban development 93 8.58 1.36 140 8.41 1.61 Environmental sustainability* 94 7.83 1.73 140 8.46 1.75 Trade and exports 94 8.55 1.72 141 8.41 1.81 Information and communications technology* 95 7.87 1.43 141 8.43 1.68 Poverty reduction 95 8.90 1.35 142 8.72 1.74 Gender equity 94 7.47 1.82 143 7.73 2.11 Private sector development* 88 8.60 1.76 143 8.09 1.97 Foreign direct investment 91 8.61 1.87 142 8.37 1.82 Water and sanitation 94 7.94 1.19 137 7.94 2.20 Regulatory framework 91 7.80 1.91 135 7.71 2.30 Economic growth 93 8.93 1.06 142 8.82 1.38 Energy 94 8.30 1.36 137 8.12 2.02 Disaster risk management 91 7.56 1.60 137 7.80 2.05 Public sector reform 94 8.52 1.37 141 8.20 2.13 Job creation/employment 95 8.85 1.35 141 8.38 2.19 Equality of opportunity 93 7.79 1.75 133 8.02 1.99 Social protection 94 7.49 1.90 138 7.70 2.32 Rural development* 94 8.88 1.30 141 8.14 2.05 Global/regional integration 91 8.29 1.55 142 8.12 2.14 Natural resource management 94 8.14 2.27 140 7.84 2.01 Health 90 7.75 1.73 138 7.86 2.21 Climate change* 95 7.83 1.47 142 8.39 1.82 Agricultural development* 94 8.91 1.13 140 8.02 2.06 Education* 92 8.38 1.34 140 8.95 1.35 *Significantly different between FY2016 and FY2014 91 World Bank Group Country Opinion Survey 2016: Costa Rica C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Costa Rica? (1-Not effective at all, 10-Very effective) FY 2014 FY 2016 N Mean SD N Mean SD Transport* 64 5.66 2.09 84 6.79 1.90 Environmental sustainability* 56 5.99 2.10 73 7.26 1.32 Regulatory framework* 53 6.11 1.79 62 6.71 1.46 Poverty reduction* 60 5.71 2.01 84 6.76 1.94 Foreign direct investment* 61 5.99 1.90 88 7.37 1.55 Water and sanitation* 58 5.42 1.86 71 7.26 1.69 Trade and exports* 66 6.34 1.80 83 7.29 1.40 Economic growth* 65 6.32 1.98 95 7.52 1.37 Health* 54 5.76 1.62 74 7.18 1.51 Disaster risk management* 50 5.50 2.01 58 6.66 1.62 Public sector reform 55 6.15 1.97 85 6.67 1.82 Job creation/employment* 61 5.51 2.04 73 6.79 1.66 Equality of opportunity* 54 5.68 1.79 56 6.82 1.65 Energy* 57 5.71 1.97 76 7.09 1.89 Rural development* 58 5.86 1.77 69 7.01 1.65 Global/regional integration* 58 6.48 2.12 75 7.16 1.66 Education* 65 6.08 1.98 85 7.33 1.79 Social protection* 52 5.51 1.99 67 6.93 1.71 Climate change* 60 6.03 2.13 77 7.15 1.45 Agricultural development* 57 5.33 1.89 69 6.53 1.67 Natural resource management* 55 5.24 1.93 67 6.69 1.68 *Significantly different between FY2016 and FY2014 FY 2014 FY 2016 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 94 7.54 1.40 139 7.02 1.53 achieve development results in Costa Rica? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Costa Rica? (1-Strongly disagree, 10-Strongly agree) FY 2014 FY 2016 N Mean SD N Mean SD The World Bank Group's financial instruments meet the 86 6.04 1.83 117 6.77 1.63 needs of Costa Rica* The World Bank Group meets Costa Rica’s needs for 90 6.32 1.77 120 6.96 1.63 knowledge services* *Significantly different between FY2016 and FY2014 FY 2014 FY 2016 N Mean SD N Mean SD To what extent do you believe that Costa Rica received value for money from the World Bank Group’s Reimbursable 62 7.23 1.46 105 7.14 1.52 Advisory Services (RAS)? To what extent do you believe the World Bank Group 74 7.50 1.60 96 7.02 1.84 measures and corrects its work in real time in Costa Rica? (1-To no degree at all, 10-To a very significant degree) 92 World Bank Group Country Opinion Survey 2016: Costa Rica D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents FY 2014 FY 2016 Weekly 4.2% 2.0% Monthly 11.6% 22.0% A few times a year 41.1% 39.3% Rarely 31.6% 20.7% Never 11.6% 16.0% In Costa Rica, to what extent do you believe that the World Bank Group’s knowledge work and activities : (1-To no degree at all, 10-To a very significant degree) FY 2014 FY 2016 N Mean SD N Mean SD Are timely 76 6.86 1.78 113 7.10 1.69 Lead to practical solutions 76 6.45 1.44 112 6.74 1.70 Are accessible (well written and easy to understand) 66 6.77 1.51 101 7.12 1.96 Are translated enough into local language 40 7.78 1.91 103 7.51 1.89 Are adaptable to Costa Rica’s specific development 74 6.34 1.64 113 7.12 1.59 challenges and country circumstances* *Significantly different between FY2016 and FY2014 FY 2014 FY 2016 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 88 7.23 1.41 132 7.62 1.81 development results in your country? Overall, how would you rate the technical quality of the World 87 7.63 1.08 126 8.00 1.48 Bank Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between FY2016 and FY2014 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2014 FY 2016 N Mean SD N Mean SD The World Bank Group disburses funds promptly* 53 5.81 2.00 91 7.02 1.92 The World Bank Group effectively monitors and evaluates the 80 7.06 1.42 111 7.45 1.61 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 60 6.16 1.71 93 7.07 1.64 timely fashion* The World Bank Group’s “Safeguard Policy” requirements are 41 6.35 1.88 88 6.83 2.04 reasonable The World Bank Group’s conditions on its lending are 67 6.48 1.76 105 6.96 1.69 reasonable The World Bank Group takes decisions quickly in Costa Rica* 66 5.16 2.01 93 6.99 1.77 Working with the World Bank Group increases Costa Rica's 77 7.54 1.49 117 7.52 1.70 institutional capacity Where country systems are adequate, the World Bank Group 68 7.82 1.45 94 7.47 1.66 makes appropriate use of them The World Bank Group provides effective implementation 74 7.60 1.19 98 7.37 1.73 support *Significantly different between FY2016 and FY2014 93 World Bank Group Country Opinion Survey 2016: Costa Rica F. The Future Role of the World Bank Group in Costa Rica When considering the combination of services that the World Bank Group offers in Costa Rica, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Costa Rica? (Select only ONE response) Percentage of Respondents FY 2014 FY 2016 Financial services 59.8% 41.4% Knowledge products 23.9% 25.7% Convening services 2.2% 2.6% None of the above 2.2% 4.6% The combination is appropriate for Costa Rica 7.6% 16.4% Don't know 4.3% 9.2% G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Percentage of Respondents FY 2014 FY 2016 Yes 26.2% 32.4% No 73.8% 67.6% Do you use/have you used the World Bank Group website? Percentage of Respondents FY 2014 FY 2016 Yes 76.2% 74.1% No 23.8% 25.9% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) FY 2014 FY 2016 N Mean SD N Mean SD When I need information from the World Bank Group I know 81 7.25 1.91 140 6.99 2.61 how to find it The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) are valuable sources of 74 8.18 1.66 111 7.34 1.97 information about the institution* The World Bank Group is responsive to my information 41 5.34 3.31 76 7.65 2.28 requests and inquiries* *Significantly different between FY2016 and FY2014 94 World Bank Group Country Opinion Survey 2016: Costa Rica Appendix E: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in Costa Rica? (Choose no more than TWO) collaborate/work with the World Bank Indicator Question Group in your country? Observer Use WB reports/data Engage in WB activities Collaborate Use WB website Not collaborating Collaborating with No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG the WBG Overall effectiveness of the World Bank Group (WBG) in 6.75 8.18 7.03 6.73 6.86 7.05 6.74 7.71 6.88 7.27 7.07 6.68 Costa Rica Overall the World Bank Group currently plays a relevant role 6.55 7.06 6.51 6.77 6.55 6.63 6.66 6.34 6.72 5.91 6.59 6.56 in development in Costa Rica The World Bank Group’s work is aligned with what I 6.27 7.35 6.42 6.23 6.48 6.24 6.29 6.65 6.34 6.50 6.37 6.36 consider the development priorities for Costa Rica Responsiveness to needs 6.42 7.00 6.53 6.61 6.75 6.29 6.49 6.73 6.58 6.43 6.54 6.59 Flexibility (in terms of the institution’s products and services) 6.29 6.59 6.29 6.50 6.45 6.22 6.23 6.70 6.38 6.24 6.50 5.94 Flexibility (in terms of changing country circumstances) 6.08 6.29 6.00 6.31 6.42 5.71 5.89 6.75 6.11 6.00 6.12 6.00 Being inclusive 6.64 7.27 6.76 6.69 6.78 6.69 6.61 7.17 6.75 6.68 6.84 6.45 Openness (sharing data and other information) 7.28 8.00 7.43 7.31 7.26 7.56 7.13 8.26 7.49 6.96 7.54 7.03 Collaboration with the Government 7.41 8.25 7.63 7.36 7.61 7.50 7.25 8.56 7.62 7.27 7.62 7.41 The speed in which it gets things accomplished on the 6.11 6.29 6.14 6.17 6.30 5.96 6.10 6.31 6.28 5.57 6.14 6.17 ground Ease of access to the people at the World Bank Group who 6.48 7.38 6.70 6.54 6.83 6.46 6.24 7.77 6.71 6.48 6.79 6.31 are making decisions important to my work Collaboration with civil society 6.32 7.00 6.31 6.62 6.57 6.19 6.34 6.55 6.42 6.27 6.37 6.44 Staff accessibility 6.59 8.06 6.93 6.33 6.85 6.76 6.55 7.48 6.81 6.81 6.89 6.61 Collaboration with other donors and development partners 6.56 7.83 6.74 6.64 6.57 6.89 6.53 7.35 6.84 6.16 6.71 6.73 Collaboration with the private sector 6.78 7.92 6.97 6.91 6.80 7.14 6.85 7.33 6.89 7.26 7.04 6.76 Straightforwardness and honesty 7.49 8.24 7.69 7.59 7.51 7.85 7.47 8.23 7.70 7.52 7.95 7.00 Treating clients and stakeholders in Costa Rica with respect 7.67 8.59 7.93 7.68 7.84 7.91 7.70 8.39 7.93 7.59 8.02 7.50 Being a long-term partner 7.97 8.88 8.16 8.17 8.14 8.19 8.08 8.43 8.23 7.87 8.19 8.09 To what extent does the World Bank Group’s work help to 6.87 7.59 6.97 6.90 6.89 7.02 6.91 7.10 6.99 6.71 7.08 6.63 achieve development results in Costa Rica? The World Bank Group's financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, 6.47 7.72 6.74 6.50 6.67 6.67 6.53 7.15 6.67 6.70 6.78 6.42 Program 4 Result, etc.) meet the needs of Costa Rica The World Bank Group meets Costa Rica’s needs for knowledge services (e.g., research, analysis, data, technical 7.06 7.53 7.30 6.83 6.86 7.50 7.06 7.50 7.30 6.57 7.18 7.12 assistance) The World Bank Group’s knowledge work and activities are adaptable to Costa Rica’s specific development challenges 7.06 7.75 7.47 6.59 7.09 7.38 7.04 7.83 7.33 6.76 7.29 7.09 and country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 7.47 8.29 7.79 7.24 7.47 7.82 7.67 7.52 7.71 7.20 7.65 7.60 development results in your country? Overall, how would you rate the technical quality of the 7.97 8.50 8.26 7.54 8.00 8.16 7.97 8.41 8.04 8.24 8.10 8.02 World Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in Costa Rica 6.88 7.18 7.18 6.58 6.88 7.17 7.00 7.04 7.03 6.95 7.01 7.00 Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group 7.64 7.50 7.80 7.44 7.56 7.84 7.83 7.27 7.64 8.00 7.79 7.44 makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 95 World Bank Group Country Opinion Survey 2016: Costa Rica Appendix F: Costa Rica FY 2016 Questionnaire World Bank Group Country Survey FY16 – Costa Rica The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Costa Rica or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Costa Rica, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Costa Rica. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING COSTA RICA A1. In general would you say that Costa Rica is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 96 World Bank Group Country Opinion Survey 2016: Costa Rica SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Costa Rica. Please identify which of the following you consider the most important development priorities in Costa Rica? (Choose no more than THREE) Climate change (e.g., mitigation, adaptation, forest 1 Global/regional integration 17 carbon partnerships) 2 Food security 18 Poverty reduction Public sector reform (i.e., public expenditure, fiscal 3 19 Transport (e.g., roads, bridges, transportation) system reform) Social protection (e.g., pensions reform, targeted social 4 20 Education assistance) 5 Gender equity 21 Agricultural development 6 Private sector development 22 Trade and exports 7 Foreign direct investment 23 Crime and violence 8 Urban development 24 Anti corruption 9 Energy (e.g., hydroelectric power, green energy) 25 Law and justice (e.g., judicial system) 10 Job creation/employment 26 Regulatory framework 11 Rural development 27 Communicable/non-communicable diseases Natural resource management (e.g., rural productive 12 Financial markets 28 landscapes, wealth accounting and valuation of ecosystem services, mining) Water and sanitation (e.g., coastal sewerage and flood 13 29 Economic growth control) 14 Environmental sustainability 30 Disaster risk management 15 Equality of opportunity (i.e., equity) Health (e.g., performance of universal health 31 Information and communications technology 16 insurance) 97 World Bank Group Country Opinion Survey 2016: Costa Rica SECTION A: GENERAL ISSUES A3. The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Costa Rica? (Choose no more than THREE) Water and sanitation (e.g., coastal sewerage and 1 16 Anti corruption flood control) 2 Equality of opportunity (i.e., equity) 17 Education 3 Rural development 18 Foreign direct investment Climate change (e.g., mitigation, adaptation, 4 19 Energy (e.g., hydroelectric power, green energy) forest carbon partnerships) Public sector reform (i.e., public expenditure, fiscal 5 Global/regional integration 20 system reform) 6 Gender equity 21 Private sector development Natural resource management (e.g., rural productive 7 Economic growth 22 landscapes, wealth accounting and valuation of ecosystem services, mining) 8 Urban development 23 Environmental sustainability 9 Regulatory framework 24 Health (e.g., performance of universal health insurance) Social protection (e.g., pensions reform, targeted 10 25 Agricultural development social assistance) 11 Law and justice (e.g., judicial system) 26 Disaster risk management 12 Transport (e.g., roads, bridges, transportation) 27 Job creation/employment 13 Crime and violence 28 Financial markets 14 Communicable/non-communicable diseases 29 Trade and exports 15 Information and communications technology 30 Food security 98 World Bank Group Country Opinion Survey 2016: Costa Rica SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Costa Rica? (Choose no more than TWO) 1 Consistent economic growth 2 More reliable social safety net 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Better employment opportunities for young people 11 Better employment opportunities for women 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Other (please specify):_____________________________________ A5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Costa Rica? (Select only ONE response) 1 A very big problem 2 A moderately big problem 3 A small problem 4 Not a problem at all 5 Don’t know A6. In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? (Select only ONE response) 1 A very serious problem 2 A somewhat serious problem 3 Not too serious problem 4 Not a problem 5 Don’t know 99 World Bank Group Country Opinion Survey 2016: Costa Rica SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP How familiar are you with the work of these organizations in Costa Rica? Not familiar Extremely familiar at all B1 World Bank Group (WBG) 1 2 3 4 5 6 7 8 9 10 B2 Inter-American Development Bank (IDB/BID) 1 2 3 4 5 6 7 8 9 10 B3 Latin American Development Bank (CAF) 1 2 3 4 5 6 7 8 9 10 Central American Bank for Economic B4 1 2 3 4 5 6 7 8 9 10 Integration (CABEI/BCiE) Overall, please rate your impression of the effectiveness of these organizations in Costa Rica. Not effective Extremely Don't at all effective know B5 World Bank Group (WBG) 1 2 3 4 5 6 7 8 9 10 B6 Inter-American Development Bank (IDB/BID) 1 2 3 4 5 6 7 8 9 10 B7 Latin American Development Bank (CAF) 1 2 3 4 5 6 7 8 9 10 Central American Bank for Economic B8 1 2 3 4 5 6 7 8 9 10 Integration (CABEI/BCiE) B9. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Costa Rica solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree B10. When thinking about how the World Bank Group can have the most impact on development results in Costa Rica, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Costa Rica? (Choose no more than THREE) Health (e.g., performance of universal health 1 17 Economic growth insurance) 2 Crime and violence 18 Private sector development Water and sanitation (e.g., coastal sewerage and 3 Transport (e.g., roads, bridges, transportation) 19 flood control) 4 Agricultural development 20 Food security Climate change (e.g., mitigation, adaptation, forest 5 Global/regional integration 21 carbon partnerships) 6 Job creation/employment 22 Information and communications technology Public sector reform (i.e., public expenditure, fiscal 7 23 Trade and exports system reform) Social protection (e.g., pensions reform, targeted 8 24 Equality of opportunity (i.e., equity) social assistance) 9 Rural development 25 Law and justice (e.g., judicial system) 10 Foreign direct investment 26 Regulatory framework 11 Education 27 Communicable/non-communicable diseases Natural resource management (e.g., rural 12 Energy (e.g., hydroelectric power, green energy) 28 productive landscapes, wealth accounting and valuation of ecosystem services, mining) 13 Gender equity 29 Poverty reduction 14 Financial markets 30 Anti corruption 15 Urban development 31 Disaster risk management 16 Environmental sustainability 100 World Bank Group Country Opinion Survey 2016: Costa Rica SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B11. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Costa Rica? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Policy advice, studies, analyses   2 Data and statistics   3 Convening/Facilitating   4 Financial resources   5 Capacity development   6 Technical assistance   Help to bring discipline/effective supervision to 7   implementation of investment projects 8 Mobilizing third party financial resources   9 Donor coordination   Linkage to non-Bank expertise (i.e., South-South 10   knowledge sharing) 11 Other (please specify): ________________________   B12. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Costa Rica? (Choose no more than TWO) 1 Too influenced by developed countries 2 Not exploring alternative policy options 3 Not collaborating enough with stakeholders outside the Government 4 Its advice and strategies do not lend themselves to practical problem solving 5 Not enough public disclosure of its work 6 Arrogant in its approach 7 Not client focused 8 The credibility of its knowledge/data 9 World Bank Group’s processes too complex 10 Not willing to honestly criticize policies and reform efforts in the country 11 Few staff assigned in the country 12 Imposing technocratic solutions without regard to political realities 13 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 14 Not aligned with other donors’ work 15 Not aligned with country priorities 16 Not adequately sensitive to political/social realities in Costa Rica 17 Other (please specify): __________________________________________________ 18 Don’t know 101 World Bank Group Country Opinion Survey 2016: Costa Rica SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B13. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Costa Rica? (Choose no more than TWO) 1 Trust Fund management 2 Knowledge products/services (analytical work, studies, surveys, etc.) 3 Capacity development 4 Technical assistance (advice, best practice, international experience, etc.) 5 Investment lending (financing specific projects) 6 Policy based lending / budget support to the Government (Development Policy Financing —DPL) 7 Multi-sectoral approaches/Program Financing (Program for Results—PforR) 8 Other (please specify): __________________________________________________ 9 Don’t know B14. To what extent do you believe that the World Bank Group’s work and support help the poorest in Costa Rica? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Costa Rica? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B15 1 2 3 4 5 6 7 8 9 10  relevant role in development in Costa Rica The World Bank Group’s work is aligned with what I B16 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Costa Rica 102 World Bank Group Country Opinion Survey 2016: Costa Rica SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Costa Rica, in terms of each of the following? To no To a very Don't degree at significant know all degree B17 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B18 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B19 1 2 3 4 5 6 7 8 9 10  circumstances) B20 Being inclusive 1 2 3 4 5 6 7 8 9 10  B21 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B22 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B23 1 2 3 4 5 6 7 8 9 10  the ground Ease of access to the people at the World Bank B24 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10  work B25 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B26 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B27 1 2 3 4 5 6 7 8 9 10  partners B28 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B29 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Costa Rica with B30 1 2 3 4 5 6 7 8 9 10  respect B31 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B32. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The Government works inefficiently 2 Poor donor coordination 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 There is not an adequate level of citizen/civil society participation 6 The World Bank Group works too slowly 7 The World Bank Group does not do adequate follow through/follow-up 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Other (please specify): ________________________________________ 103 World Bank Group Country Opinion Survey 2016: Costa Rica SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Costa Rica? Not important Very Don't at all important know 1 Crime and violence 1 2 3 4 5 6 7 8 9 10  2 Financial markets 1 2 3 4 5 6 7 8 9 10  3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  4 Anti corruption 1 2 3 4 5 6 7 8 9 10  5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  6 Urban development 1 2 3 4 5 6 7 8 9 10  7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  8 Trade and exports 1 2 3 4 5 6 7 8 9 10  9 Information and communications technology 1 2 3 4 5 6 7 8 9 10  10 Poverty reduction 1 2 3 4 5 6 7 8 9 10  11 Gender equity 1 2 3 4 5 6 7 8 9 10  12 Private sector development 1 2 3 4 5 6 7 8 9 10  13 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  Water and sanitation (e.g., coastal sewerage and 14 1 2 3 4 5 6 7 8 9 10  flood control) 15 Regulatory framework 1 2 3 4 5 6 7 8 9 10  16 Economic growth 1 2 3 4 5 6 7 8 9 10  17 Energy (e.g., hydroelectric power, green energy) 1 2 3 4 5 6 7 8 9 10  18 Disaster risk management 1 2 3 4 5 6 7 8 9 10  Public sector reform (i.e., public expenditure, fiscal 19 1 2 3 4 5 6 7 8 9 10  system reform) 20 Job creation/employment 1 2 3 4 5 6 7 8 9 10  21 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10  22 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions reform, targeted 23 1 2 3 4 5 6 7 8 9 10  social assistance) 24 Rural development 1 2 3 4 5 6 7 8 9 10  25 Global/regional integration 1 2 3 4 5 6 7 8 9 10  26 Food security 1 2 3 4 5 6 7 8 9 10  Natural resource management (e.g., rural 27 productive landscapes, wealth accounting and 1 2 3 4 5 6 7 8 9 10  valuation of ecosystem services, mining) Health (e.g., performance of universal health 28 1 2 3 4 5 6 7 8 9 10  insurance) Climate change (e.g., mitigation, adaptation, forest 29 1 2 3 4 5 6 7 8 9 10  carbon partnerships) 30 Agricultural development 1 2 3 4 5 6 7 8 9 10  31 Education 1 2 3 4 5 6 7 8 9 10  104 World Bank Group Country Opinion Survey 2016: Costa Rica SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Costa Rica? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know 1 Gender equity 1 2 3 4 5 6 7 8 9 10  2 Information and communications technology 1 2 3 4 5 6 7 8 9 10  3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  4 Crime and violence 1 2 3 4 5 6 7 8 9 10  5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  6 Urban development 1 2 3 4 5 6 7 8 9 10  7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  8 Regulatory framework 1 2 3 4 5 6 7 8 9 10  9 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10  10 Poverty reduction 1 2 3 4 5 6 7 8 9 10  11 Anti corruption 1 2 3 4 5 6 7 8 9 10  12 Private sector development 1 2 3 4 5 6 7 8 9 10  13 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  Water and sanitation (e.g., coastal sewerage and 14 1 2 3 4 5 6 7 8 9 10  flood control) 15 Trade and exports 1 2 3 4 5 6 7 8 9 10  16 Economic growth 1 2 3 4 5 6 7 8 9 10  Health (e.g., performance of universal health 17 1 2 3 4 5 6 7 8 9 10  insurance) 18 Disaster risk management 1 2 3 4 5 6 7 8 9 10  Public sector reform (i.e., public expenditure, fiscal 19 1 2 3 4 5 6 7 8 9 10  system reform) 20 Job creation/employment 1 2 3 4 5 6 7 8 9 10  21 Financial markets 1 2 3 4 5 6 7 8 9 10  22 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  23 Energy (e.g., hydroelectric power, green energy) 1 2 3 4 5 6 7 8 9 10  24 Rural development 1 2 3 4 5 6 7 8 9 10  25 Global/regional integration 1 2 3 4 5 6 7 8 9 10  26 Food security 1 2 3 4 5 6 7 8 9 10  27 Education 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions reform, targeted 28 1 2 3 4 5 6 7 8 9 10  social assistance) Climate change (e.g., mitigation, adaptation, forest 29 1 2 3 4 5 6 7 8 9 10  carbon partnerships) 30 Agricultural development 1 2 3 4 5 6 7 8 9 10  Natural resource management (e.g., rural 31 productive landscapes, wealth accounting and 1 2 3 4 5 6 7 8 9 10  valuation of ecosystem services, mining) 105 World Bank Group Country Opinion Survey 2016: Costa Rica SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in Costa Rica? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very significant Don't know all degree To what extent do you agree with the following statements about the World Bank Group in Costa Rica? Strongly Strongly Don't disagree agree know The World Bank Group's financial instruments (i.e., investment lending, C4 Development Policy Loan, Trust Funds, 1 2 3 4 5 6 7 8 9 10  Program 4 Result, etc.) meet the needs of Costa Rica The World Bank Group meets Costa Rica’s C5 needs for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10  analysis, data, technical assistance) C6. To what extent do you believe that Costa Rica received value for money from the World Bank Group’s Reimbursable Advisory Services (RAS)? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very significant Don't know all degree C7. To what extent do you believe the World Bank Group measures and corrects its work in real time in Costa Rica? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very significant Don't know all degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 106 World Bank Group Country Opinion Survey 2016: Costa Rica SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Costa Rica, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree at To a very Don't all significant degree know D2 Are timely 1 2 3 4 5 6 7 8 9 10  D3 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D4 1 2 3 4 5 6 7 8 9 10  understand) D5 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Costa Rica’s specific D6 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D7.Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at Very significant Don't know all D8. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low Very high technical Don't know technical quality quality 107 World Bank Group Country Opinion Survey 2016: Costa Rica SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in Costa Rica Working with the World Bank Group E7 1 2 3 4 5 6 7 8 9 10  increases Costa Rica's institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, E8 1 2 3 4 5 6 7 8 9 10  the World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) E10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Costa Rica? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E11. Which of the following best describes the World Bank Group’s support in Costa Rica? (Select only one response) The World Bank Group is sufficiently selective and focuses on the most important development challenges in 1 Costa Rica The World Bank Group is not sufficiently selective in Costa Rica, and it is involved in too many areas of 2 development. 3 Don’t know 108 World Bank Group Country Opinion Survey 2016: Costa Rica SECTION F: RECENT TRENDS AND THE FUTURE ROLE OF THE WORLD BANK GROUP IN COSTA RICA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Costa Rica? (Choose no more than TWO) 1 Offer more innovative financial products 2 Ensure greater selectivity in its work 3 Provide more adequate data/knowledge/statistics/figures on Costa Rica’s economy 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Increase the number of staff based in Costa Rica 7 Improve the quality of its experts as related to Costa Rica’s specific challenges 8 Offer more innovative knowledge services 9 Collaborate more effectively with Government clients (e.g., national, state, local) 10 Work faster 11 Reduce the complexity of obtaining World Bank Group financing 12 Increase availability of Reimbursable Advisory Services (RAS) 13 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Costa Rica, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Costa Rica? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Costa Rica 6 Don’t know 109 World Bank Group Country Opinion Survey 2016: Costa Rica SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Costa Rica? (Choose no more than TWO) Social media (e.g., Facebook, Twitter, YouTube, 1 6 Local television Flickr, Instagram, Snapshot) 2 Online newspapers/media 7 Cable television 3 Printed newspapers 8 Mobile applications 4 Printed magazines 9 Rumor mill 5 Radio 10 Other (please specify): ____________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Direct contact with World Bank Group (i.e., face 1 5 World Bank Group’s website to face meetings/discussions) Social media (e.g., Facebook, blogs, Twitter, 2 Mobile phones 6 Instagram, YouTube, Flickr) World Bank Group’s 3 7 e-Newsletters seminars/workshops/conferences World Bank Group’s publications and other 4 8 Other (please specify): ____________________ written materials Are you aware of the World Bank Group's Access to Information Policies under which the G3 World Bank Group discloses any information in its possession that is not on a list of Yes No exceptions? (If YES please go to Question G4; if NO please go to G5) G4. If yes, from which of the following sources did you learn about the World Bank Group's Access to Information Policies? (Select only ONE response) 1 World Bank Group’s seminars/workshops/conferences 2 World Bank Group’s website 3 World Bank Group’s e-Newsletters 4 News/Media 5 Colleagues/Friends/Peer organizations 6 Other (please specify): _____________________ Have you requested information from the World Bank Group on its activities in the past G5 Yes No year? (If YES please go to Question G6; if NO please go to G7) G6 Were you able to obtain this information? Yes No G7 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., Facebook, blogs, G8 Yes No Twitter, YouTube, and Flickr)? Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know When I need information from the World Bank Group I G9 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group’s social media channels (e.g., G10 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution The World Bank Group is responsive to my information G11 1 2 3 4 5 6 7 8 9 10  requests and inquiries 110 World Bank Group Country Opinion Survey 2016: Costa Rica SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., 3 Office of Parliamentarian 13 Regulatory Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial Department 4 14 Trade Union or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate Change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? (Select only ONE response) 1 Yes 2 No 111 World Bank Group Country Opinion Survey 2016: Costa Rica SECTION H: BACKGROUND INFORMATION H4. Which of the following agencies of the World Bank Group do you primarily engage with in Costa Rica? (Select only ONE response) 1 The World Bank (IBRD/IDA) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in Costa Rica? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Costa Rica? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. Which best represents your geographic location? 1 Greater Metropolitan Area 2 North 3 South Thank you for completing the survey! 112