World Bank Group Country Opinion Survey 2016: Rwanda FY 2016 Rwanda Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 September 2016 World Bank Group Country Opinion Survey 2016: Rwanda Acknowledgements The Rwanda Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG), led by Sharon Felzer (Senior Communications Officer, Head of PORG). Svetlana Markova, Jing Guo, and Jessica Cameron oversaw design, reporting, and analysis. Calita Woods, Isabel Tepedino, Dania Mendoza, and Noreen Wambui provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Rwanda country team and the local fielding agency FATE Consulting. In particular, PORG is grateful for the support from Rogers Kayihura (Communications Officer) who coordinated the survey related activities from Kigali, Rwanda. 1 World Bank Group Country Opinion Survey 2016: Rwanda Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Rwanda.....................................................8 V. Overall Attitudes toward the World Bank Group .......................12 VI. Sectoral Effectiveness................................................................19 VII. How the World Bank Group Operates .......................................23 VIII. World Bank Group’s Knowledge and Instruments .....................29 IX. The Future Role of the World Bank Group in Rwanda ...............33 X. Communication and Outreach ..................................................37 XI. Appendices ................................................................................41 2 World Bank Group Country Opinion Survey 2016: Rwanda I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Rwanda perceive the WBG. The survey explored:  General Issues Facing Rwanda  Overall Attitudes toward the World Bank Group  World Bank Group’s Effectiveness and Results  The World Bank Group’s Knowledge Work and Activities  Working with the World Bank Group  The Future Role of the World Bank Group in Rwanda  Communication and Information Sharing  Background Information II. Methodology From December 2015 to February 2016, 254 stakeholders of the WBG in Rwanda were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the Office of the President, Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/contractors working on WBG-supported projects/programs; local governments; bilateral/multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; CSOs/NGOs/community based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 400 stakeholders participated in the survey (64% response rate). Respondents completed the questionnaire with a representative from the fielding agency. Respondents were asked about: general issues facing Rwanda; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Rwanda; and the WBG’s communication and information sharing. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’13 (response rate was 96%, N=770). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’13 COS report and the non- weighted data presented in appendices A, B, C, D, and F. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix E (page 86). 3 World Bank Group Country Opinion Survey 2016: Rwanda III. Demographics of the Sample Current Position  For further analyses, respondents from SPIUs and consultants working on WBG- supported projects were combined with employees of ministries; respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from CSOs/NGOs/community based organizations, trade unions, youth groups, and faith-based groups were combined in the “CSO” category; and the small number of respondents from the office of parliamentarian and independent government institutions were included in the “Other” category. There were no respondents from the judiciary branch. 4 World Bank Group Country Opinion Survey 2016: Rwanda III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2016: Rwanda III. Demographics of the Sample (continued) Geographic Locations  For further analyses, the small number of respondents from the areas outside Kigali City were combined in the “Other” category. Geographic location comparisons can be found in Appendix C (page 77). Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2016: Rwanda III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Year comparison: Respondents in this year’s Country Survey were significantly less familiar with the WBG than respondents in the previous FY’13 Survey (weighted mean in FY’16 = 4.8; weighted mean in FY’13 = 5.5)1.  Respondents’ levels of familiarity with the WBG were significantly, strongly correlated with their ratings of the WBG’s overall effectiveness in Rwanda, and significantly, moderately correlated with the extent to which the WBG plays a relevant role in development in Rwanda, and the extent to which the WBG contributes to the country’s development results. 1 Please refer to Appendix E (page 86) for more details on weighting. The means in the chart were calculated based on un-weighted data. 7 World Bank Group Country Opinion Survey 2016: Rwanda IV. General Issues Facing Rwanda Development Priority  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the most important development priorities in Rwanda were “health” (42%), “education” (38%), and “poverty reduction” (28%). 8 World Bank Group Country Opinion Survey 2016: Rwanda IV. General Issues Facing Rwanda (continued) What Would Contribute Most to Reducing Poverty  Year comparison: In the previous FY’13 Country Survey, respondents indicated that the greatest contributors to poverty reduction in Rwanda were “education” (34%) and “rural development” (27%). 9 World Bank Group Country Opinion Survey 2016: Rwanda IV. General Issues Facing Rwanda (continued) Factors Contributing to “Shared Prosperity” 10 World Bank Group Country Opinion Survey 2016: Rwanda IV. General Issues Facing Rwanda (continued) Gap between the Rich and the Poor Global Climate Change 11 World Bank Group Country Opinion Survey 2016: Rwanda V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts  Year comparison: Respondents in the previous FY’13 Country Survey most often attributed failed or slow World Bank assisted reform efforts to that “there is not an adequate level of citizen/civil society participation” (34%). 12 World Bank Group Country Opinion Survey 2016: Rwanda V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness2 (Indicator Question) Achieving Development Results (Indicator Question) 2 Means presented in the charts on this page were calculated based on weighted data from FY’16 and FY’13. 13 World Bank Group Country Opinion Survey 2016: Rwanda V. Overall Attitudes toward the World Bank Group (continued) WBG Staff Preparedness3 The World Bank and the IFC Working Together  Only those stakeholders who responded “Yes” to the question “Do your projects involve both the World Bank and the IFC?” provided their views on the working relationship between the World Bank and the IFC. 3 Means presented in the chart were calculated based on weighted data. 14 World Bank Group Country Opinion Survey 2016: Rwanda V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups  Stakeholder groups: Respondents from the media had the highest mean ratings for the aggregated responses to the twenty six COS indicator questions, whereas respondents from the private sector/financial sector/private banks had significantly lower mean ratings. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (page 56). 15 World Bank Group Country Opinion Survey 2016: Rwanda V. Overall Attitudes toward the World Bank Group (continued) Greatest Value  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank’s greatest value to Rwanda was its “financial resources”: “investment lending” (65%) and “policy based lending/budget support to the Government” (54%). 16 World Bank Group Country Opinion Survey 2016: Rwanda V. Overall Attitudes toward the World Bank Group (continued) Most Effective Instruments in Reducing Poverty  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the most effective World Bank’s instruments in reducing poverty in Rwanda were “capacity development” (40%) and “policy based lending/budget support to the Government” (38%). 17 World Bank Group Country Opinion Survey 2016: Rwanda V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank’s greatest weakness in its work in the country was being “too bureaucratic in its operational policies and procedures” (30%). 18 World Bank Group Country Opinion Survey 2016: Rwanda VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison4 4 All means presented in this chart were calculated based on weighted data. See Appendix E for details. 19 World Bank Group Country Opinion Survey 2016: Rwanda VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration5 5 Note in the Appendix on the sectoral effectiveness (Appendix A, page 49) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 20 World Bank Group Country Opinion Survey 2016: Rwanda VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Rwanda, bivariate correlational analyses were conducted using respondents’ ratings of the twenty three specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in Rwanda. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at energy;  The WBG’s effectiveness at food security;  The WBG’s effectiveness at global/regional integration;  The WBG’s effectiveness at rural and agricultural development; and  The WBG’s effectiveness at health.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Rwanda, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The area determined to be key driver from these analyses was:  The WBG’s effectiveness at rural and agricultural development;  The WBG’s effectiveness at health;  The WBG’s effectiveness at environmental sustainability; and  The WBG’s effectiveness at food security. 21 World Bank Group Country Opinion Survey 2016: Rwanda VI. Sectoral Effectiveness (continued) The WBG Promoting Private Public Partnerships Helping the Poorest 22 World Bank Group Country Opinion Survey 2016: Rwanda VII. How the World Bank Group Operates The World Bank Group’s Work in Rwanda: Year Comparison6 The World Bank Group’s Work in Rwanda: Collaboration 6 Means in the chart were calculated based on weighted data. 23 World Bank Group Country Opinion Survey 2016: Rwanda VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison7 7 Means in the chart were calculated based on weighted data. 24 World Bank Group Country Opinion Survey 2016: Rwanda VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration 25 World Bank Group Country Opinion Survey 2016: Rwanda VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison8 8 Means in the chart were calculated based on weighted data. 26 World Bank Group Country Opinion Survey 2016: Rwanda VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration 27 World Bank Group Country Opinion Survey 2016: Rwanda VII. How the World Bank Group Operates (continued) Internal Measuring and Monitoring 28 World Bank Group Country Opinion Survey 2016: Rwanda VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities9  Year comparison: This year’s respondents were significantly less likely to consult the WBG’s knowledge work and activities on a “weekly” basis compared to respondents in the previous FY’13 Country Survey.  Stakeholder groups: In this year’s Country Survey, respondents from the media indicated the most frequent usage of the WBG’s knowledge work and activities compared to respondents from other stakeholder groups. 9 Percentages in the chart were calculated based on weighted data. 29 World Bank Group Country Opinion Survey 2016: Rwanda VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Rwanda’ Knowledge Needs10 (Indicator Question) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 10 Means in the charts on this page were calculated based on weighted data. 30 World Bank Group Country Opinion Survey 2016: Rwanda VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities11 11 Means in the chart were calculated based on weighted data. 31 World Bank Group Country Opinion Survey 2016: Rwanda VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Rwanda’s Needs for Financial Instruments12 (Indicator Question) 12 Means in the chart were calculated based on weighted data. 32 World Bank Group Country Opinion Survey 2016: Rwanda IX. The Future Role of the World Bank Group in Rwanda Making the World Bank Group of Greater Value  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank should “reach out more to groups outside of Government” (38%) and “reduce the complexity of obtaining World Bank financing” (37%) to make itself of greater value in Rwanda. 33 World Bank Group Country Opinion Survey 2016: Rwanda IX. The Future Role of the WBG in Rwanda (continued) The World Bank Group Should Collaborate More with …  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank should work more with “local government” (47%) and “private sector” (35%) to ensure better development results in Rwanda. 34 World Bank Group Country Opinion Survey 2016: Rwanda IX. The Future Role of the WBG in Rwanda (continued) Where the World Bank Group Should Focus its Resources  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank should focus its resources on “health” (41%) and “education” (39%). 35 World Bank Group Country Opinion Survey 2016: Rwanda IX. The Future Role of the WBG in Rwanda (continued) Future Combination of the WBG Services 36 World Bank Group Country Opinion Survey 2016: Rwanda X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 56) for all responses by stakeholder groups. General Information Sources  Year comparison: Respondents in the previous FY’13 Country Survey indicated that they got most of their information about economic and social development issues in Rwanda from “local newspapers” (45%), “Internet” (35%), and “local radio” (30%). 37 World Bank Group Country Opinion Survey 2016: Rwanda X. Communication and Outreach (continued) Preferred Information Sources  Year comparison: Respondents in the previous FY’13 Country Survey indicated that they would prefer to receive information from the World Bank through the “World Bank website” (52%). 38 World Bank Group Country Opinion Survey 2016: Rwanda X. Communication and Outreach (continued) Access to Information13 Access to the Internet  94 percent of respondents in this year’s Country Survey indicated that they had access to the Internet. 13 Percentages presented in the charts on this page were calculated based on weighted data. 39 World Bank Group Country Opinion Survey 2016: Rwanda X. Communication and Outreach (continued) The WBG Website Usage14 Use of the WBG’s Social Media Channels 14 Percentages presented in the chart were calculated based on weighted data. 40 World Bank Group Country Opinion Survey 2016: Rwanda XI. Appendices A. Responses to All Questions across All Respondents...................... 42 B. Responses to All Questions by Stakeholder Groups ...................... 56 C. Responses to Indicator Questions by Geographic Location........... 77 D. Responses to Selected Questions by Level of Collaboration with the World Bank Group ........................................................................ 79 E. Responses to Selected Questions by Year..................................... 86 F. Indicator Questions as a Function of Exposure to the WBG .......... 91 G. WBG Country Opinion Survey FY16 – Rwanda Questionnaire ...... 92 Rwanda 41 World Bank Group Country Opinion Survey 2016: Rwanda Appendix A: Responses to All Questions across All Respondents (N=254) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Rwanda 1. Listed below are a number of development priorities in Rwanda. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Rwanda? (Choose no more than THREE) (Responses Combined; N=249) Job creation/employment 33.3% Poverty reduction 32.1% Rural and agricultural development 26.5% Food security 24.1% Education 19.3% Energy 18.9% Social protection (e.g., pensions, targeted social assistance, Vision 2020 17.3% Umurenge Program (VUP)) Private sector development 16.1% Public sector governance/reform (i.e., government effectiveness, public financial 14.1% management, public expenditure, fiscal system reform) Economic growth 12.9% Gender equality 12.0% Health (incl. communicable/non-communicable diseases) 6.8% Water and sanitation 6.8% Urban development 6.8% Equality of opportunity (i.e., equity) 6.0% Anti corruption 4.8% Trade and exports 4.8% Transport (e.g., roads, bridges, transportation) 4.0% Information and communications technology 3.2% Law and justice (e.g., judicial system) 2.8% Environmental sustainability 2.8% Financial markets 2.4% Global/regional integration 2.4% Foreign direct investment 2.4% Disaster management 2.0% Natural resource management (e.g., oil, gas, mining) 2.0% Climate change (e.g., mitigation, adaptation) 0.8% 42 World Bank Group Country Opinion Survey 2016: Rwanda A. General Issues Facing Rwanda (continued) 2. The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing Percentage of Respondents poverty in Rwanda? (Choose no more than THREE) (Responses Combined; N=249) Rural and agricultural development 57.4% Job creation/employment 36.1% Economic growth 27.3% Education 25.3% Private sector development 17.7% Social protection (e.g., pensions, targeted social assistance, Vision 2020 16.5% Umurenge Program (VUP)) Equality of opportunity (i.e., equity) 12.4% Public sector governance/reform (i.e., government effectiveness, public financial 11.6% management, public expenditure, fiscal system reform) Energy 10.0% Anti corruption 8.8% Health (incl. communicable/non-communicable diseases) 8.0% Food security 7.2% Gender equality 6.4% Urban development 6.4% Foreign direct investment 6.0% Trade and exports 5.6% Transport (e.g., roads, bridges, transportation) 4.8% Global/regional integration 4.4% Water and sanitation 3.6% Law and justice (e.g., judicial system) 3.2% Information and communications technology 2.8% Environmental sustainability 2.4% Natural resource management (e.g., oil, gas, mining) 1.6% Financial markets 1.2% Climate change (e.g., mitigation, adaptation) 1.2% Disaster management 1.2% 43 World Bank Group Country Opinion Survey 2016: Rwanda A. General Issues Facing Rwanda (continued) 3. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Rwanda? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=239) Education and training that better ensure job opportunity 27.6% Greater access to micro-finance for the poor 26.8% Better opportunity for the poor who live in rural areas 22.2% Consistent economic growth 20.9% Better entrepreneurial opportunities (i.e., to start small and medium sized 19.2% businesses) Better employment opportunities for young people 18.8% More reliable social safety net 16.3% A growing middle class 11.3% Greater voice and participation for citizens to help ensure greater accountability 9.2% Greater access to health and nutrition for citizens 7.1% Better employment opportunities for women 6.7% Better opportunity for the poor who live in urban areas 4.2% Better quality public services 3.8% Other 1.7% Greater equity of fiscal policy 1.7% 4. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Rwanda? Percentage of Respondents (Select only ONE response) (N=253) A very big problem 41.1% A moderately big problem 36.0% A small problem 11.5% Not a problem at all 2.8% Don’t know 8.7% 5. In your view, is global climate change a very serious problem, somewhat Percentage of Respondents serious, not too serious, or not a problem? (Select only ONE response) (N=253) A very serious problem 65.2% A somewhat serious problem 22.9% Not too serious problem 7.1% Not a problem 0.8% Don’t know 4.0% B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Rwanda? 235 0 4.66 2.76 (1-Not familiar at all, 10-Extremely familiar) 44 World Bank Group Country Opinion Survey 2016: Rwanda B. Overall Attitudes toward the World Bank Group (continued) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s effectiveness 181 63 7.17 2.38 in Rwanda. (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Rwanda solve its most complicated 144 94 7.35 2.15 development challenges? (1-To no degree at all, 10-To a very significant degree) 4. When thinking about how the World Bank Group can have the most impact on development results in Rwanda, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and Percentage of Respondents knowledge services) in Rwanda? (Choose no more than THREE) (Responses Combined; N=244) Job creation/employment 42.6% Rural and agricultural development 40.6% Poverty reduction 29.5% Education 26.2% Private sector development 19.7% Social protection (e.g., pensions, targeted social assistance, Vision 2020 19.3% Umurenge Program (VUP)) Economic growth 16.8% Energy 16.4% Public sector governance/reform (i.e., government effectiveness, public financial 13.1% management, public expenditure, fiscal system reform) Transport (e.g., roads, bridges, transportation) 10.2% Food security 7.0% Water and sanitation 6.1% Natural resource management (e.g., oil, gas, mining) 6.1% Health (incl. communicable/non-communicable diseases) 5.7% Urban development 4.9% Trade and exports 4.9% Global/regional integration 3.7% Equality of opportunity (i.e., equity) 3.3% Financial markets 2.9% Foreign direct investment 2.9% Information and communications technology 2.9% Gender equality 2.5% Anti corruption 1.6% Climate change (e.g., mitigation, adaptation) 1.6% Environmental sustainability 0.8% Disaster management 0.8% Law and justice (e.g., judicial system) 0.8% 45 World Bank Group Country Opinion Survey 2016: Rwanda B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=214) activity do you believe is of greatest VALUE and which activity Greatest 2nd Greatest is of second greatest value in Rwanda? Value Value Combined Financial resources 31.3% 11.2% 42.5% Policy advice, studies, analyses 17.3% 18.9% 36.2% Capacity development 17.8% 13.6% 31.3% Data and statistics 10.7% 13.1% 23.9% Don't know 9.8% 9.7% 19.5% Technical assistance 5.1% 10.7% 15.8% Mobilizing third party financial resources 1.9% 9.7% 11.6% Donor coordination 2.8% 8.7% 11.5% Help to bring discipline/effective supervision to implementation of 2.8% 3.9% 6.7% investment projects Other 0.5% 0.5% 1.0% 6. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Rwanda? (Choose no more than TWO) (Responses Combined; N=239) Don’t know 33.5% Too influenced by developed countries 25.9% Not collaborating enough with stakeholders outside the Government 19.7% Not enough public disclosure of its work 18.4% World Bank Group’s processes too complex 9.2% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational 6.3% policies and procedures) Not adequately sensitive to political/social realities in Rwanda 6.3% Staff too inaccessible 6.3% Not willing to honestly criticize policies and reform efforts in the country 4.6% Not exploring alternative policy options 4.2% Not client focused 3.3% Imposing technocratic solutions without regard to political realities 2.5% The credibility of its knowledge/data 2.1% Not aligned with country priorities 1.7% Not aligned with other donors’ work 1.7% Its advice and strategies do not lend themselves to practical problem solving 1.3% Other 1.3% Arrogant in its approach 0.8% 7. Which World Bank Group’s instruments do you believe are the MOST effective Percentage of Respondents in reducing poverty in Rwanda? (Choose no more than TWO) (Responses Combined; N=244) Investment lending (financing specific projects) 31.6% Capacity development 28.3% Policy based lending/budget support to the Government 25.4% Don’t know 23.4% Technical assistance (advice, best practice, international experience, etc.) 20.9% Program for Results (PforR) 15.2% Knowledge products/services (analytical work, studies, surveys, etc.) 11.5% Trust Fund management 9.0% Other 0.4% 46 World Bank Group Country Opinion Survey 2016: Rwanda B. Overall Attitudes toward the World Bank Group (continued) 8. To what extent do you believe that the World Bank Group’s work and Percentage of Respondents support help the poorest in Rwanda? (Select only ONE response) (N=243) To a fully sufficient degree 8.6% To a somewhat sufficient degree 37.0% To a somewhat insufficient degree 21.4% To a very insufficient degree 6.2% Don't know 26.7% 9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with Percentage of Respondents more in your country? (Choose no more than TWO) (Responses Combined; N=247) Private sector 40.1% Local Government 35.6% NGOs/Community Based Organizations (CBOs) 25.5% Beneficiaries 21.9% Academia/think tanks/research institutes 19.4% Youth/university groups 19.0% Media 13.4% Parliament 5.3% Donor community 4.9% Don’t know 3.2% Other 2.0% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Rwanda? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. Overall the World Bank Group currently plays a relevant role in 206 34 7.68 2.02 development in Rwanda* 11. The World Bank Group’s work is aligned with what I consider the 195 42 7.63 1.99 development priorities for Rwanda* To what extent is the World Bank Group an effective development partner in Degree Rwanda, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 12. Responsiveness to needs* 141 50 6.68 2.10 13. Flexibility (in terms of the institution’s products and services)* 114 66 6.15 1.97 14. Flexibility (in terms of changing country circumstances)* 115 68 6.43 2.08 15. Being inclusive* 146 47 6.83 2.18 16. Openness (sharing data and other information)* 150 36 7.10 2.27 17. Collaboration with the Government* 165 32 8.25 1.82 18. The speed in which it gets things accomplished on the ground* 108 71 6.74 2.04 19. Ease of access to the people at the World Bank Group who are 116 58 5.67 2.61 making decisions important to my work* 20. Collaboration with civil society* 135 65 5.82 2.46 21. Staff accessibility* 115 62 5.58 2.52 22. Collaboration with other donors and development partners* 124 59 7.56 2.01 23. Collaboration with the private sector* 122 71 5.98 2.04 24. Straightforwardness and honesty* 100 73 7.13 2.10 25. Treating clients and stakeholders in Rwanda with respect* 126 58 7.84 1.96 26. Being a long-term partner* 172 37 8.58 1.83 47 World Bank Group Country Opinion Survey 2016: Rwanda B. Overall Attitudes toward the World Bank Group (continued) 27. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more Percentage of Respondents than TWO) (Responses Combined; N=226) Reforms are not well thought out in light of country challenges 30.1% There is not an adequate level of citizen/civil society participation 28.3% The World Bank Group is not sensitive enough to political/social realities on the 27.0% ground Poor donor coordination 24.8% Political pressures and obstacles 15.0% The World Bank Group does not do adequate follow through/follow-up 14.2% Lack of/inadequate levels of capacity in Government 11.9% The World Bank Group works too slowly 9.3% The Government works inefficiently 8.8% Other 4.4% C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Rwanda? (1-Not important at all, 10-Very important) N DK Mean SD 1. Financial markets 168 20 7.64 2.45 2. Transport (e.g., roads, bridges, transportation) 171 17 8.39 1.87 3. Anti corruption 172 21 7.28 2.85 4. Law and justice (e.g., judicial system) 159 28 6.57 2.82 5. Urban development 174 17 7.88 2.19 6. Environmental sustainability 168 19 8.06 1.92 7. Trade and exports 164 20 7.79 2.24 8. Information and communications technology 167 17 7.83 2.21 9. Poverty reduction 204 7 9.24 1.44 10. Gender equality 174 17 7.34 2.64 11. Private sector development 186 11 8.59 1.83 12. Foreign direct investment 165 20 8.02 2.23 13. Water and sanitation 175 18 8.29 1.90 14. Economic growth 193 11 8.96 1.59 15. Energy 174 13 8.67 1.65 16. Disaster management 165 24 7.30 2.34 17. Public sector governance/reform (i.e., government effectiveness, public 175 22 7.57 2.32 financial management, public expenditure, fiscal system reform) 18. Job creation/employment 194 11 8.93 1.62 19. Equality of opportunity (i.e., equity) 167 21 7.95 2.24 20. Social protection (e.g., pensions, targeted social assistance, Vision 2020 187 16 8.30 2.21 Umurenge Program (VUP)) 21. Rural and agricultural development 188 13 9.19 1.29 22. Global/regional integration 157 23 7.76 2.24 23. Food security 175 13 8.45 1.81 24. Natural resource management (e.g., oil, gas, mining) 165 21 7.25 2.49 25. Health (incl. communicable/non-communicable diseases) 167 18 8.30 1.93 26. Climate change (e.g., mitigation, adaptation) 164 22 8.07 2.08 27. Education 193 13 8.89 1.69 48 World Bank Group Country Opinion Survey 2016: Rwanda C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the work Effectiveness it does in the following areas of development in Rwanda? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Gender equality 66 133 7.39 2.25 2. Information and communications technology 60 131 7.25 2.18 3. Transport (e.g., roads, bridges, transportation) 85 106 7.79 2.04 4. Environmental sustainability 72 113 7.31 2.11 5. Poverty reduction 136 62 8.01 2.04 6. Anti corruption 61 127 6.56 2.54 7. Private sector development 85 108 6.55 2.37 8. Foreign direct investment 66 117 7.08 2.23 9. Trade and exports 73 116 6.82 2.51 10. Economic growth 123 75 7.73 1.86 11. Health (incl. communicable/non-communicable diseases) 79 113 7.70 2.11 12. Disaster management 54 132 6.96 2.45 13. Public sector governance/reform (i.e., government effectiveness, public 99 95 7.44 2.10 financial management, public expenditure, fiscal system reform) 14. Job creation/employment 92 102 6.68 2.53 15. Financial markets 71 119 7.46 1.87 16. Equality of opportunity (i.e., equity) 63 121 6.62 2.50 17. Energy 89 97 7.65 2.14 18. Rural and agricultural development 110 81 7.92 2.10 19. Global/regional integration 67 114 7.21 2.42 20. Food security 87 99 7.31 2.48 21. Education 87 104 7.54 2.31 22. Social protection (e.g., pensions, targeted social assistance, Vision 2020 114 89 7.78 2.26 Umurenge Program (VUP)) 23. Climate change (e.g., mitigation, adaptation) 59 132 7.17 2.31 Achieving Development Results* N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development results in Rwanda? (1-To no degree at all, 10-To a very significant 197 48 7.43 1.92 degree) To what extent do you agree with the following statements about the World Bank Group in Rwanda? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group's financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet the 157 83 7.03 2.12 needs of Rwanda* 5. The World Bank Group meets Rwanda’s needs for knowledge services (e.g., 151 83 6.91 2.06 research, analysis, data, technical assistance)* Measuring/Correcting the World Bank Group’s Work N DK Mean SD 6. To what extent do you believe the World Bank Group measures and corrects its work in real time in Rwanda? (1-To no degree at all, 10-To a very significant 114 127 7.11 2.07 degree) 49 World Bank Group Country Opinion Survey 2016: Rwanda D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=240) Weekly 5.8% Monthly 16.3% A few times a year 29.2% Rarely 26.3% Never 22.5% In Rwanda, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 123 97 6.81 2.22 3. Include appropriate level of stakeholder involvement during preparation 135 83 6.65 2.22 4. Lead to practical solutions 154 64 7.24 1.95 5. Are accessible (well written and easy to understand) 156 62 6.73 2.19 6. Are source of relevant information on global good practices 160 57 7.48 2.01 7. Are adequately disseminated 143 75 6.42 2.27 8. Are adaptable to Rwanda’s specific development challenges and country 155 70 7.10 2.08 circumstances* Overall Evaluations N DK Mean SD 9. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your 199 43 7.49 1.86 country?* (1-Not significant at all, 10-Very significant) 10. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 169 73 7.57 1.78 technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 67 137 6.51 2.77 2. The World Bank Group effectively monitors and evaluates the projects and 112 93 7.80 1.84 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 77 126 6.52 2.29 4. The World Bank Group’s “Safeguard Policy” requirements are reasonable 74 127 7.46 2.06 5. The World Bank Group’s conditions on its lending are reasonable 79 124 7.19 2.12 6. The World Bank Group takes decisions quickly in Rwanda* 73 127 6.67 2.17 7. Working with the World Bank Group increases Rwanda's institutional 126 79 7.85 1.98 capacity 8. Where country systems (e.g., procurement, financial management, etc.) are 77 124 7.42 2.21 adequate, the World Bank Group makes appropriate use of them* 9. The World Bank Group provides effective implementation support (i.e., 109 97 7.51 1.93 supervision of projects) WBG Promoting PPP in Rwanda N DK Mean SD 10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Rwanda? (1-To no 130 102 6.74 2.06 degree at all, 10-To a very significant degree) 50 World Bank Group Country Opinion Survey 2016: Rwanda E. Working with the World Bank Group (continued) 11. Which of the following best describes the World Bank Group’s support in Percentage of Respondents Rwanda? (Select only ONE response) (N=228) The World Bank Group is sufficiently selective and focuses on the most important 46.1% development challenges in Rwanda The World Bank Group is not sufficiently selective in Rwanda, and it is involved in 9.6% too many areas of development Don't know 44.3% F. The Future Role of the World Bank Group in Rwanda 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Rwanda? (Choose no more than TWO) (Responses Combined; N=234) Reach out more to groups outside of Government 37.6% Offer more innovative financial products 31.2% Increase the level of capacity development in the country 26.5% Offer more innovative knowledge services 14.5% Collaborate more effectively with Government clients (e.g., national, local) 14.5% Improve the quality of its experts as related to Rwanda’s specific challenges 13.7% Reduce the complexity of obtaining World Bank Group financing 13.2% Provide more adequate data/knowledge/statistics/figures on Rwanda’s economy 12.0% Improve the competitiveness of its financing compared to markets (e.g., cost, 10.3% timeliness, other terms) Ensure greater selectivity in its work 5.6% Work faster 5.6% Other 1.7% 2. When considering the combination of services that the World Bank Group offers in Rwanda, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more Percentage of Respondents of in Rwanda? (Select only ONE response) (N=238) The combination is appropriate for Rwanda 39.9% Financial services 29.0% Don't know 18.9% Knowledge products 10.9% None of the above 1.3% 51 World Bank Group Country Opinion Survey 2016: Rwanda G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Rwanda? (Choose no more than TWO) (Responses Combined; N=241) Internet 61.8% Local radio 27.0% Local television 21.6% Local newspapers 19.9% International newspapers 13.7% International television 9.1% Other 7.9% Mobile phones 5.4% Facebook 4.6% Twitter 4.6% International radio 4.1% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=243) World Bank Group’s seminars/workshops/conferences 37.4% World Bank Group’s publications and other written materials 36.6% World Bank Group’s website 28.0% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 23.0% Mobile phones 18.1% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 18.1% e-Newsletters 17.3% Other 1.6% 3. Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its Percentage of Respondents possession that is not on a list of exceptions? (N=209) Yes 16.7% No 83.3% 4. If yes, from which of the following sources did you learn about the World Percentage of Respondents Bank Group's Access to Information Policies? (Select only ONE response) (N=36) World Bank Group’s website 47.2% World Bank Group’s seminars/workshops/conferences 22.2% News/Media 16.7% Colleagues/Friends/Peer organizations 11.1% Other 2.8% World Bank Group’s e-Newsletters 0.0% 5. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=196) Yes 23.0% No 77.0% Percentage of Respondents 6. Were you able to obtain this information? (N=41) Yes 90.2% No 9.8% 52 World Bank Group Country Opinion Survey 2016: Rwanda G. Communication and Information Sharing (continued) Percentage of Respondents 7. Do you have access to the Internet? (N=207) Yes 94.2% No 5.8% Percentage of Respondents 8. Do you use/have you used the World Bank Group website? (N=196) Yes 54.6% No 45.4% 9. Do you currently consult the World Bank Group social media sites (e.g., Percentage of Respondents Facebook, blogs, Twitter, YouTube, and Flickr)? (N=195) Yes 23.1% No 76.9% 10. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=199) High speed/WiFi 87.9% Dial-up 12.1% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 11. I find the World Bank Group’s websites easy to navigate 152 50 7.50 2.26 12. I find the information on the World Bank Group’s websites useful 150 46 7.75 2.12 13. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, 94 99 7.38 2.51 YouTube, Flickr) are valuable sources of information about the institution 14. When I need information from the World Bank Group I know how to find it 135 57 6.79 2.82 (e.g., whom to call, where to reach them, etc.) 15. The World Bank Group is responsive to my information requests and inquiries 100 81 7.10 2.54 53 World Bank Group Country Opinion Survey 2016: Rwanda H. Background Information 1. Which of the following best describes your current position? (Select only ONE Percentage of Respondents response) (N=239) Employee of a Ministry, Ministerial Department or Implementation Agency 16.7% CSO/NGO/Community Based Organization 16.7% Academia/Research Institute/Think Tank 14.2% Private Sector Organization 9.2% Local Government Office or Staff 7.5% Media (press, radio, TV, web, etc.) 7.1% Bilateral/ Multilateral Agency 5.4% Office of the President/Prime Minister 5.0% Financial Sector/Private Bank 3.3% Other 3.3% Single Project Implementation Unit (SPIU) 2.5% Office of Parliamentarian 2.1% Independent Government Institution (i.e., Regulatory Agency, Central 1.7% Bank/oversight institution) Trade Union 1.7% Consultant/Contractor working on WBG-supported project/program 1.3% Office of Minister 0.8% Youth Group 0.8% Faith-Based Group 0.4% 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=239) Education 16.3% Other 13.0% Finance and markets 6.7% Governance 6.7% Health 5.4% Job creation/employment 5.4% Agriculture/food security 5.4% Generalist (specialized in multiple sectors) 5.4% Social protection and labor 5.0% Gender 4.6% Urban, rural, and social development 4.2% ICT 3.3% Private sector development 3.3% Youth development 3.3% Environment and natural resources 2.9% Macroeconomics and fiscal management 2.5% Trade and competitiveness 2.5% Energy and extractives 1.7% Transport 1.3% Water 0.8% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents (IDA, IFC, or MIGA) in your country? (Select only ONE response) (N=237) Yes 26.6% No 73.4% 54 World Bank Group Country Opinion Survey 2016: Rwanda H. Background Information (continued) 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Rwanda? (Select only ONE response) (N=117) The World Bank (IDA) 57.3% The International Finance Corporation 20.5% The Multilateral Investment Guarantee Agency 2.6% Other 19.7% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=172) Yes 17.4% No 82.6% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Rwanda? (Select only ONE response) (N=31) The two institutions work well together 41.9% The way the two institutions work together needs improvement 22.6% The two institutions do not work well together 6.5% Don't know 29.0% 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Rwanda? (Choose no more than TWO) (Responses Combined; N=224) Observer (i.e., follow in media, discuss in informal conversations, etc.) 40.2% Use World Bank Group reports/data 39.7% Use World Bank Group website for information, data, research, etc. 35.3% Collaborate as part of my professional duties (e.g., oversee/work on a WBG 17.9% project) Engage in World Bank Group related/sponsored events/activities 14.7% Percentage of Respondents 8. What’s your gender? (N=244) Female 31.1% Male 68.9% Percentage of Respondents 9. Which best represents your geographic location? (N=245) Kigali City 71.4% Northern Province 13.1% Eastern Province 1.2% Western Province 4.1% Southern Province 10.2% 55 World Bank Group Country Opinion Survey 2016: Rwanda Appendix B: Responses to All Questions by Stakeholder Groups15  Office of President/Prime Minister/Minister N=14  Employee of a Ministry/SPIU/Consultant on WBG-supported project N=49  Local Government N=18  Bilateral/Multilateral Agency N=13  Private Sector/Financial Sector/Private Bank N=30  CSO N=47  Media N=17  Academia/Research Institute/Think Tank N=34  Other N=17 A. General Issues facing Rwanda Listed below are a number of development priorities in Rwanda. Please identify which of the following you consider the most important development priorities in Rwanda? (Choose no more than THREE) Office of Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other Food security 50.0% 14.3% 12.5% 23.1% 28.6% 26.1% 29.4% 17.6% 35.3% Public sector governance/reform 0.0% 22.4% 12.5% 7.7% 7.1% 19.6% 23.5% 11.8% 0.0% Social protection 21.4% 26.5% 6.3% 15.4% 3.6% 21.7% 11.8% 20.6% 5.9% Gender equality 0.0% 14.3% 12.5% 0.0% 14.3% 17.4% 5.9% 11.8% 5.9% Private sector development* 28.6% 16.3% 0.0% 38.5% 14.3% 13.0% 29.4% 14.7% 0.0% Foreign direct investment 0.0% 4.1% 0.0% 7.7% 3.6% 0.0% 11.8% 0.0% 0.0% Urban development 0.0% 8.2% 12.5% 0.0% 3.6% 13.0% 11.8% 5.9% 0.0% Energy* 50.0% 16.3% 12.5% 23.1% 10.7% 8.7% 35.3% 5.9% 47.1% Job creation/employment 28.6% 28.6% 56.3% 38.5% 32.1% 28.3% 35.3% 32.4% 35.3% Rural and agricultural development 28.6% 20.4% 18.8% 7.7% 21.4% 30.4% 11.8% 44.1% 41.2% Financial markets 0.0% 6.1% 6.3% 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% Water and sanitation 14.3% 2.0% 6.3% 15.4% 7.1% 2.2% 0.0% 11.8% 17.6% Environmental sustainability 0.0% 6.1% 0.0% 7.7% 0.0% 2.2% 5.9% 0.0% 5.9% Equality of opportunity 7.1% 8.2% 0.0% 23.1% 10.7% 6.5% 0.0% 2.9% 0.0% Global/regional integration 0.0% 0.0% 6.3% 15.4% 3.6% 4.3% 0.0% 0.0% 0.0% Health* 0.0% 4.1% 0.0% 7.7% 21.4% 4.3% 0.0% 14.7% 0.0% Natural resource management 0.0% 0.0% 0.0% 0.0% 3.6% 4.3% 5.9% 2.9% 0.0% Poverty reduction 21.4% 42.9% 43.8% 38.5% 32.1% 23.9% 17.6% 32.4% 17.6% Transport 7.1% 2.0% 0.0% 7.7% 7.1% 4.3% 0.0% 5.9% 5.9% Education 7.1% 16.3% 31.3% 0.0% 28.6% 19.6% 11.8% 20.6% 23.5% Trade and exports 7.1% 4.1% 6.3% 7.7% 7.1% 2.2% 0.0% 5.9% 11.8% Anti corruption 0.0% 2.0% 0.0% 0.0% 7.1% 15.2% 0.0% 2.9% 5.9% Law and justice 0.0% 0.0% 0.0% 0.0% 3.6% 6.5% 0.0% 8.8% 0.0% Climate change 0.0% 4.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Economic growth 21.4% 14.3% 25.0% 15.4% 10.7% 6.5% 17.6% 17.6% 5.9% Disaster management 0.0% 2.0% 6.3% 0.0% 3.6% 2.2% 0.0% 0.0% 0.0% Information and communications technology 7.1% 2.0% 0.0% 0.0% 3.6% 2.2% 11.8% 0.0% 5.9% *Significantly different between stakeholder groups 15 Only 239 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 56 World Bank Group Country Opinion Survey 2016: Rwanda A. General Issues facing Rwanda (continued) The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Rwanda? (Choose no more than THREE) Office of Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other Water and sanitation 7.1% 2.0% 12.5% 0.0% 7.1% 2.2% 0.0% 5.9% 0.0% Equality of opportunity 7.1% 10.2% 6.3% 15.4% 7.1% 23.9% 17.6% 5.9% 17.6% Rural and agricultural development 78.6% 59.2% 37.5% 69.2% 42.9% 56.5% 47.1% 55.9% 82.4% Climate change 0.0% 4.1% 0.0% 0.0% 0.0% 0.0% 0.0% 2.9% 0.0% Global/regional integration* 0.0% 2.0% 18.8% 23.1% 0.0% 0.0% 5.9% 5.9% 0.0% Gender equality 0.0% 8.2% 6.3% 15.4% 10.7% 4.3% 0.0% 5.9% 0.0% Economic growth 21.4% 36.7% 50.0% 30.8% 14.3% 17.4% 35.3% 32.4% 23.5% Urban development 14.3% 4.1% 6.3% 7.7% 10.7% 4.3% 0.0% 8.8% 0.0% Health* 14.3% 4.1% 6.3% 0.0% 25.0% 4.3% 17.6% 5.9% 5.9% Law and justice 0.0% 2.0% 0.0% 7.7% 0.0% 2.2% 11.8% 5.9% 5.9% Transport 0.0% 2.0% 0.0% 7.7% 14.3% 4.3% 0.0% 5.9% 5.9% Information and communications technology 7.1% 0.0% 6.3% 0.0% 7.1% 2.2% 0.0% 2.9% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 2.2% 0.0% 5.9% 0.0% Anti corruption* 0.0% 0.0% 6.3% 0.0% 10.7% 21.7% 17.6% 2.9% 0.0% Education 14.3% 24.5% 18.8% 15.4% 28.6% 34.8% 23.5% 23.5% 29.4% Foreign direct investment 0.0% 6.1% 0.0% 7.7% 7.1% 0.0% 5.9% 8.8% 11.8% Energy* 0.0% 12.2% 6.3% 7.7% 10.7% 6.5% 5.9% 2.9% 41.2% Public sector governance/reform 0.0% 12.2% 0.0% 7.7% 17.9% 19.6% 0.0% 11.8% 11.8% Private sector development* 42.9% 8.2% 12.5% 23.1% 32.1% 13.0% 29.4% 23.5% 0.0% Natural resource management 0.0% 4.1% 0.0% 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 4.1% 6.3% 0.0% 0.0% 0.0% 0.0% 8.8% 0.0% Social protection 21.4% 30.6% 6.3% 15.4% 3.6% 17.4% 11.8% 17.6% 5.9% Job creation/employment 50.0% 36.7% 50.0% 38.5% 35.7% 32.6% 47.1% 26.5% 35.3% Financial markets* 0.0% 0.0% 12.5% 0.0% 3.6% 0.0% 0.0% 0.0% 0.0% Trade and exports 0.0% 4.1% 0.0% 0.0% 7.1% 4.3% 11.8% 8.8% 5.9% Food security 21.4% 10.2% 0.0% 0.0% 0.0% 2.2% 5.9% 8.8% 17.6% *Significantly different between stakeholder groups 57 World Bank Group Country Opinion Survey 2016: Rwanda A. General Issues facing Rwanda (continued) The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Rwanda? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other Consistent economic growth* 23.1% 36.2% 43.8% 15.4% 3.7% 8.5% 25.0% 21.9% 13.3% More reliable social safety net 15.4% 25.5% 12.5% 23.1% 11.1% 8.5% 18.8% 18.8% 20.0% Greater access to micro-finance for the poor 53.8% 25.5% 12.5% 15.4% 33.3% 27.7% 37.5% 18.8% 20.0% Greater voice and participation for citizens to help 7.7% 2.1% 0.0% 30.8% 14.8% 17.0% 0.0% 6.3% 6.7% ensure greater accountability* Greater access to health and nutrition for citizens* 0.0% 2.1% 6.3% 0.0% 3.7% 14.9% 0.0% 9.4% 26.7% Better entrepreneurial opportunities 15.4% 17.0% 12.5% 15.4% 18.5% 29.8% 31.3% 12.5% 13.3% A growing middle class 15.4% 19.1% 6.3% 0.0% 7.4% 12.8% 6.3% 6.3% 20.0% Better opportunity for the poor who live in rural areas 23.1% 19.1% 25.0% 38.5% 18.5% 12.8% 18.8% 34.4% 33.3% Better opportunity for the poor who live in urban areas 0.0% 6.4% 12.5% 0.0% 0.0% 6.4% 0.0% 6.3% 0.0% Better employment opportunities for young people 7.7% 12.8% 18.8% 30.8% 25.9% 17.0% 31.3% 25.0% 0.0% Better employment opportunities for women 0.0% 12.8% 0.0% 0.0% 14.8% 6.4% 0.0% 3.1% 0.0% Greater equity of fiscal policy 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 3.1% 6.7% Education and training that better ensure job 38.5% 17.0% 12.5% 23.1% 29.6% 36.2% 25.0% 34.4% 26.7% opportunity Better quality public services* 0.0% 0.0% 6.3% 0.0% 14.8% 2.1% 0.0% 0.0% 13.3% Other 0.0% 0.0% 0.0% 7.7% 3.7% 2.1% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Rwanda? (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other A very big problem 28.6% 34.7% 47.1% 30.8% 43.3% 51.1% 29.4% 50.0% 23.5% A moderately big problem 57.1% 38.8% 35.3% 53.8% 36.7% 23.4% 35.3% 23.5% 64.7% A small problem 7.1% 10.2% 5.9% 15.4% 3.3% 10.6% 23.5% 14.7% 11.8% Not a problem at all 7.1% 4.1% 5.9% 0.0% 6.7% 0.0% 5.9% 0.0% 0.0% Don’t know 0.0% 12.2% 5.9% 0.0% 10.0% 14.9% 5.9% 11.8% 0.0% 58 World Bank Group Country Opinion Survey 2016: Rwanda A. General Issues facing Rwanda (continued) In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other A very serious problem 85.7% 63.3% 82.4% 53.8% 53.3% 70.2% 64.7% 58.8% 76.5% A somewhat serious problem 7.1% 30.6% 11.8% 38.5% 30.0% 21.3% 11.8% 17.6% 23.5% Not too serious problem 7.1% 4.1% 5.9% 7.7% 10.0% 4.3% 17.6% 11.8% 0.0% Not a problem 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% Don’t know 0.0% 2.0% 0.0% 0.0% 6.7% 4.3% 5.9% 5.9% 0.0% B. Overall Attitudes toward the World Bank Group Office of the Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World 13 5.38 2.47 49 5.18 2.66 15 4.20 2.88 13 5.38 1.85 27 3.44 2.55 42 4.14 2.82 14 6.86 2.63 32 4.59 3.00 16 5.13 2.58 Bank Group in Rwanda?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Office of the Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World 10 7.90 1.29 38 7.53 1.97 11 6.36 3.07 11 6.82 1.78 22 5.59 2.84 31 7.71 2.18 12 7.83 1.85 23 7.39 2.78 14 6.79 2.26 Bank Group’s effectiveness in Rwanda.* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups Office of the Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Rwanda 5 7.00 1.41 33 7.52 1.46 11 6.36 3.01 12 7.42 1.83 15 6.33 2.74 24 8.33 1.83 10 7.40 2.32 18 7.72 2.42 10 7.30 1.89 solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 59 World Bank Group Country Opinion Survey 2016: Rwanda B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Rwanda, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Rwanda? (Choose no more than THREE) Office of Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other Natural resource management 0.0% 8.3% 20.0% 7.7% 3.4% 2.1% 11.8% 9.1% 0.0% Transport 15.4% 8.3% 0.0% 15.4% 3.4% 6.4% 23.5% 12.1% 25.0% Global/regional integration 0.0% 2.1% 6.7% 15.4% 6.9% 0.0% 5.9% 3.0% 0.0% Job creation/employment 53.8% 35.4% 46.7% 7.7% 41.4% 46.8% 64.7% 33.3% 56.3% Public sector governance/reform 0.0% 16.7% 6.7% 30.8% 20.7% 8.5% 5.9% 15.2% 0.0% Trade and exports* 7.7% 0.0% 26.7% 0.0% 6.9% 2.1% 5.9% 6.1% 6.3% Rural and agricultural development 38.5% 39.6% 33.3% 30.8% 41.4% 40.4% 35.3% 45.5% 62.5% Foreign direct investment 7.7% 2.1% 0.0% 15.4% 3.4% 0.0% 0.0% 6.1% 0.0% Education 15.4% 20.8% 26.7% 7.7% 34.5% 29.8% 11.8% 45.5% 31.3% Energy* 30.8% 10.4% 13.3% 23.1% 13.8% 10.6% 23.5% 6.1% 50.0% Food security 7.7% 6.3% 0.0% 0.0% 3.4% 2.1% 11.8% 15.2% 12.5% Financial markets 7.7% 0.0% 0.0% 7.7% 3.4% 4.3% 0.0% 3.0% 0.0% Urban development 7.7% 6.3% 13.3% 7.7% 3.4% 2.1% 5.9% 3.0% 0.0% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.1% 0.0% Health 0.0% 6.3% 6.7% 0.0% 10.3% 8.5% 0.0% 6.1% 6.3% Economic growth* 23.1% 35.4% 26.7% 46.2% 10.3% 10.6% 0.0% 9.1% 0.0% Private sector development 23.1% 25.0% 13.3% 23.1% 17.2% 17.0% 29.4% 21.2% 6.3% Water and sanitation 7.7% 2.1% 6.7% 0.0% 10.3% 6.4% 5.9% 3.0% 6.3% Social protection* 0.0% 33.3% 13.3% 30.8% 13.8% 27.7% 11.8% 6.1% 12.5% Climate change 0.0% 2.1% 6.7% 0.0% 0.0% 2.1% 0.0% 3.0% 0.0% Information and communications technology 7.7% 2.1% 6.7% 0.0% 6.9% 2.1% 0.0% 0.0% 0.0% Gender equality 0.0% 6.3% 0.0% 0.0% 0.0% 2.1% 5.9% 0.0% 0.0% Equality of opportunity 0.0% 0.0% 6.7% 0.0% 0.0% 10.6% 5.9% 0.0% 6.3% Law and justice 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.1% 0.0% Poverty reduction 30.8% 25.0% 20.0% 30.8% 31.0% 42.6% 17.6% 30.3% 18.8% Anti corruption 0.0% 0.0% 0.0% 0.0% 3.4% 6.4% 0.0% 0.0% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 3.4% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 60 World Bank Group Country Opinion Survey 2016: Rwanda B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Rwanda? Office of Employee of a Bilateral/ Private Sector/ Academia/ Greatest Value President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other Policy advice, studies, analyses 10.0% 23.3% 17.6% 25.0% 12.0% 13.2% 7.7% 20.7% 25.0% Data and statistics 0.0% 11.6% 17.6% 16.7% 4.0% 10.5% 15.4% 17.2% 0.0% Financial resources 50.0% 30.2% 11.8% 50.0% 24.0% 28.9% 46.2% 20.7% 50.0% Capacity development 10.0% 23.3% 5.9% 8.3% 24.0% 18.4% 15.4% 27.6% 0.0% Technical assistance 0.0% 7.0% 0.0% 0.0% 0.0% 7.9% 7.7% 3.4% 6.3% Help to bring discipline/effective supervision to 20.0% 0.0% 5.9% 0.0% 0.0% 2.6% 0.0% 3.4% 6.3% implementation of investment projects Mobilizing third party financial resources* 0.0% 2.3% 0.0% 0.0% 12.0% 0.0% 0.0% 0.0% 0.0% Donor coordination 10.0% 0.0% 5.9% 0.0% 4.0% 5.3% 0.0% 0.0% 0.0% Other 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don't know* 0.0% 2.3% 29.4% 0.0% 20.0% 13.2% 7.7% 6.9% 12.5% *Significantly different between stakeholder groups Office of Employee of a Bilateral/ Private Sector/ Academia/ 2nd Greatest Value President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other Policy advice, studies, analyses 36.4% 20.0% 5.6% 41.7% 26.1% 18.4% 10.0% 11.5% 12.5% Data and statistics 9.1% 20.0% 22.2% 8.3% 8.7% 13.2% 10.0% 7.7% 6.3% Financial resources 0.0% 10.0% 11.1% 25.0% 4.3% 13.2% 10.0% 15.4% 6.3% Capacity development 18.2% 12.5% 11.1% 8.3% 4.3% 7.9% 20.0% 15.4% 37.5% Technical assistance 9.1% 10.0% 0.0% 8.3% 13.0% 10.5% 30.0% 15.4% 6.3% Help to bring discipline/effective supervision to 0.0% 7.5% 11.1% 8.3% 0.0% 0.0% 0.0% 3.8% 6.3% implementation of investment projects Mobilizing third party financial resources 27.3% 7.5% 5.6% 0.0% 13.0% 10.5% 0.0% 15.4% 12.5% Donor coordination 0.0% 10.0% 5.6% 0.0% 8.7% 7.9% 20.0% 11.5% 0.0% Other 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% 0.0% Don't know* 0.0% 2.5% 27.8% 0.0% 17.4% 18.4% 0.0% 3.8% 12.5% *Significantly different between stakeholder groups 61 World Bank Group Country Opinion Survey 2016: Rwanda B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Rwanda? (Choose no more t han TWO) Office of Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other Too influenced by developed countries 53.8% 18.8% 11.8% 8.3% 25.9% 23.9% 33.3% 28.1% 41.2% Not exploring alternative policy options 0.0% 4.2% 5.9% 8.3% 3.7% 2.2% 6.7% 0.0% 17.6% Not collaborating enough with stakeholders outside the 0.0% 18.8% 0.0% 33.3% 18.5% 28.3% 26.7% 21.9% 11.8% Government Its advice and strategies do not lend themselves to 7.7% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% practical problem solving* Not enough public disclosure of its work 7.7% 14.6% 11.8% 25.0% 25.9% 30.4% 13.3% 12.5% 17.6% Arrogant in its approach 0.0% 2.1% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% Not client focused* 0.0% 0.0% 11.8% 0.0% 3.7% 0.0% 6.7% 12.5% 0.0% The credibility of its knowledge/data 7.7% 2.1% 11.8% 0.0% 3.7% 0.0% 0.0% 0.0% 0.0% World Bank Group’s processes too complex 15.4% 8.3% 5.9% 8.3% 3.7% 10.9% 20.0% 9.4% 11.8% Not willing to honestly criticize policies and reform 0.0% 2.1% 0.0% 25.0% 0.0% 2.2% 0.0% 6.3% 17.6% efforts in the country* Staff too inaccessible 0.0% 2.1% 11.8% 0.0% 7.4% 8.7% 6.7% 6.3% 17.6% Imposing technocratic solutions without regard to 7.7% 2.1% 5.9% 0.0% 3.7% 2.2% 0.0% 0.0% 5.9% political realities World Bank Group’s processes too slow 7.7% 12.5% 5.9% 8.3% 7.4% 2.2% 0.0% 0.0% 5.9% Not aligned with other donors’ work* 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% 6.7% 3.1% 0.0% Not aligned with country priorities 0.0% 0.0% 11.8% 0.0% 3.7% 2.2% 0.0% 0.0% 0.0% Not adequately sensitive to political/social realities in 23.1% 6.3% 11.8% 0.0% 0.0% 6.5% 0.0% 9.4% 5.9% Rwanda Other 0.0% 2.1% 0.0% 8.3% 0.0% 2.2% 0.0% 0.0% 0.0% Don’t know 30.8% 43.8% 41.2% 16.7% 37.0% 28.3% 26.7% 34.4% 17.6% *Significantly different between stakeholder groups Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Rwanda? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other Trust Fund management 7.1% 4.3% 5.9% 0.0% 14.3% 10.9% 12.5% 9.4% 12.5% Knowledge products/services* 0.0% 6.4% 11.8% 30.8% 3.6% 19.6% 12.5% 0.0% 12.5% Capacity development 42.9% 23.4% 35.3% 0.0% 32.1% 21.7% 12.5% 34.4% 43.8% Technical assistance 7.1% 17.0% 29.4% 38.5% 21.4% 21.7% 31.3% 25.0% 12.5% Investment lending 42.9% 23.4% 23.5% 30.8% 35.7% 23.9% 37.5% 34.4% 50.0% Policy based lending/budget support to the 57.1% 19.1% 17.6% 46.2% 14.3% 32.6% 37.5% 18.8% 18.8% Government* Program for Results (PforR) 21.4% 19.1% 5.9% 38.5% 10.7% 21.7% 6.3% 9.4% 6.3% Other 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 7.1% 36.2% 29.4% 0.0% 28.6% 19.6% 12.5% 31.3% 18.8% *Significantly different between stakeholder groups 62 World Bank Group Country Opinion Survey 2016: Rwanda B. Overall Attitudes toward the World Bank Group (continued) To what extent do you believe that the World Bank Group’s work and support help the poorest in Rwanda? (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other To a fully sufficient degree 0.0% 6.4% 6.3% 8.3% 6.9% 2.2% 29.4% 12.9% 11.8% To a somewhat sufficient degree 69.2% 40.4% 18.8% 41.7% 27.6% 50.0% 23.5% 29.0% 35.3% To a somewhat insufficient degree 15.4% 19.1% 31.3% 33.3% 20.7% 15.2% 29.4% 12.9% 35.3% To a very insufficient degree 0.0% 4.3% 6.3% 0.0% 13.8% 6.5% 11.8% 6.5% 5.9% Don't know 15.4% 29.8% 37.5% 16.7% 31.0% 26.1% 5.9% 38.7% 11.8% In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other Parliament 0.0% 2.1% 11.1% 7.7% 3.6% 0.0% 17.6% 3.1% 11.8% Donor community 0.0% 6.4% 5.6% 7.7% 0.0% 6.4% 0.0% 3.1% 5.9% Media* 0.0% 19.1% 22.2% 15.4% 3.6% 6.4% 35.3% 9.4% 5.9% Local Government* 53.8% 48.9% 66.7% 15.4% 28.6% 29.8% 29.4% 31.3% 17.6% Private sector* 61.5% 46.8% 16.7% 46.2% 64.3% 34.0% 35.3% 34.4% 35.3% Academia/think tanks/research institutes* 15.4% 14.9% 11.1% 0.0% 7.1% 25.5% 5.9% 43.8% 29.4% NGOs/Community-Based Organizations* 0.0% 12.8% 27.8% 61.5% 14.3% 42.6% 23.5% 15.6% 35.3% Youth/university groups 23.1% 17.0% 5.6% 15.4% 25.0% 25.5% 5.9% 37.5% 5.9% Beneficiaries 23.1% 27.7% 11.1% 0.0% 21.4% 25.5% 17.6% 15.6% 41.2% Other* 15.4% 2.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% Don’t know* 0.0% 0.0% 5.6% 15.4% 10.7% 0.0% 5.9% 0.0% 0.0% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group’s work in Rwanda? (1-Strongly disagree, 10-Strongly agree) Office of the Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 12 7.92 1.68 41 8.07 1.90 9 7.33 2.18 13 7.92 1.12 25 6.88 2.26 38 7.87 1.80 12 8.42 2.43 25 7.36 2.41 17 7.24 2.11 relevant role in development in Rwanda The World Bank Group’s work is aligned with what I 13 7.69 1.89 37 7.84 1.66 7 7.43 1.13 12 8.08 1.38 22 6.27 2.57 39 7.74 1.74 10 8.90 1.20 25 7.56 2.68 17 7.53 1.91 consider the development priorities for Rwanda* *Significantly different between stakeholder groups 63 World Bank Group Country Opinion Survey 2016: Rwanda B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Rwanda, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Office of the Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs 10 5.90 2.60 25 7.12 2.05 7 6.14 1.68 10 7.20 1.32 14 5.64 1.95 32 6.66 2.04 7 8.43 1.62 17 6.24 2.88 13 6.92 1.19 Flexibility (in terms of the institution’s products and 9 6.11 1.54 21 6.29 1.87 7 5.00 2.71 9 6.11 1.05 14 5.07 1.90 21 6.57 2.01 5 6.40 1.95 14 6.57 2.53 10 6.30 1.89 services) Flexibility (in terms of changing country 8 5.75 1.58 24 6.88 1.87 6 7.33 2.07 6 6.67 1.21 14 5.36 1.78 20 6.55 2.21 9 6.56 2.96 18 6.61 2.25 7 5.71 2.50 circumstances) Being inclusive 11 7.45 1.97 24 7.33 1.93 8 6.50 1.85 12 6.08 1.88 17 6.53 1.97 29 6.48 2.37 8 7.50 2.83 20 7.20 2.46 12 6.17 2.41 Openness (sharing data and other information) 12 6.83 2.44 27 7.63 2.02 8 6.75 2.43 11 5.82 2.27 14 6.71 1.94 27 7.04 2.07 8 7.75 2.76 20 7.55 2.42 15 6.40 2.69 Collaboration with the Government 11 8.27 1.35 28 8.07 2.29 9 7.00 2.60 11 8.36 1.29 17 7.59 1.70 28 8.14 2.10 11 9.27 0.90 25 8.92 1.55 15 8.07 0.96 The speed in which it gets things accomplished on 8 6.88 0.83 19 6.84 2.36 7 7.00 2.24 7 5.71 2.43 14 6.29 2.05 20 7.00 2.47 6 6.17 1.33 13 7.08 2.06 11 6.91 1.64 the ground Ease of access to the people at the World Bank Group who are making decisions important to my 7 6.43 1.51 20 6.00 2.88 8 6.00 3.16 12 6.67 3.06 15 4.47 2.33 19 5.74 2.66 6 5.00 2.19 14 5.14 2.57 11 5.55 2.30 work Collaboration with civil society 8 6.63 1.60 23 6.35 2.19 10 6.00 3.09 7 4.29 2.36 15 5.33 2.66 31 5.52 2.66 6 5.83 2.56 19 5.84 2.41 9 5.56 2.30 Staff accessibility 9 6.22 0.97 19 5.74 2.66 7 6.00 3.06 11 6.91 3.02 13 4.69 2.46 22 5.55 2.65 6 5.67 1.63 15 5.00 2.85 9 5.11 2.42 Collaboration with other donors and development 11 7.73 2.45 19 7.16 2.50 7 7.00 2.00 11 6.64 2.42 13 7.15 1.63 24 8.00 1.62 6 8.67 1.97 16 7.69 1.96 11 7.45 1.51 partners Collaboration with the private sector 8 6.25 1.49 24 5.42 2.00 7 7.00 1.83 4 5.75 2.87 15 5.47 2.10 23 6.87 1.69 9 6.67 2.35 17 5.24 2.05 11 5.73 2.37 Straightforwardness and honesty 9 6.44 1.67 20 7.30 2.41 6 5.00 2.76 8 6.63 2.45 10 6.90 1.73 17 7.29 2.08 6 7.67 1.51 12 7.92 1.88 10 7.90 1.52 Treating clients and stakeholders in Rwanda with 8 7.75 1.67 21 7.67 2.11 8 7.38 1.77 9 7.44 2.24 10 8.20 1.99 27 7.44 2.56 7 8.71 0.95 17 8.12 1.76 14 8.07 1.27 respect Being a long-term partner 12 8.08 1.98 32 8.66 1.98 10 8.00 2.49 12 8.67 0.78 18 8.44 1.72 31 8.19 2.23 11 9.27 0.90 21 9.00 1.67 16 8.81 1.11 64 World Bank Group Country Opinion Survey 2016: Rwanda B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other The Government works inefficiently* 0.0% 0.0% 25.0% 9.1% 14.8% 4.7% 7.1% 12.5% 18.8% Poor donor coordination 35.7% 26.7% 18.8% 9.1% 40.7% 18.6% 21.4% 12.5% 31.3% The World Bank Group is not sensitive enough to 35.7% 20.0% 25.0% 36.4% 33.3% 27.9% 21.4% 31.3% 25.0% political/social realities on the ground Lack of/inadequate levels of capacity in Government 7.1% 6.7% 6.3% 27.3% 7.4% 11.6% 14.3% 15.6% 12.5% There is not an adequate level of citizen/civil society 28.6% 26.7% 37.5% 36.4% 14.8% 39.5% 14.3% 25.0% 31.3% participation The World Bank Group works too slowly 0.0% 8.9% 6.3% 27.3% 11.1% 9.3% 14.3% 6.3% 6.3% The World Bank Group does not do adequate follow 0.0% 11.1% 6.3% 0.0% 14.8% 18.6% 35.7% 18.8% 18.8% through/follow-up Political pressures and obstacles 28.6% 6.7% 12.5% 27.3% 18.5% 16.3% 14.3% 12.5% 18.8% Reforms are not well thought out in light of country 50.0% 42.2% 31.3% 0.0% 14.8% 27.9% 35.7% 37.5% 12.5% challenges* Other 0.0% 6.7% 0.0% 0.0% 7.4% 4.7% 0.0% 9.4% 0.0% *Significantly different between stakeholder groups 65 World Bank Group Country Opinion Survey 2016: Rwanda C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Rwanda? (1-Not important at all, 10-Very important) Office of the Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Financial markets 12 8.42 1.83 30 8.20 2.28 10 7.40 3.20 11 7.09 1.97 19 6.42 3.01 31 7.97 2.23 14 8.36 1.82 21 7.29 2.85 13 7.08 2.56 Transport 12 8.33 1.56 33 8.70 1.49 11 7.82 3.46 9 7.22 1.79 17 8.59 1.28 31 8.48 1.93 13 8.62 1.56 22 7.91 2.29 15 8.73 1.49 Anti corruption* 12 4.83 2.59 32 7.75 2.57 11 5.36 3.07 9 6.44 2.40 18 7.11 3.08 36 8.50 2.24 12 7.92 2.64 22 7.09 3.25 13 6.92 3.01 Law and justice* 12 5.25 2.01 30 7.53 2.49 10 5.70 3.33 8 4.50 1.60 19 5.95 3.03 30 7.33 2.99 12 7.08 2.23 20 6.15 3.30 12 6.92 2.64 Urban development 13 7.38 1.61 33 8.70 1.69 11 7.36 3.29 10 7.10 1.60 18 6.89 2.42 30 7.97 2.30 13 8.62 1.45 24 7.75 2.69 14 7.79 2.04 Environmental sustainability 13 7.46 2.54 33 8.48 1.56 11 8.09 2.02 8 7.25 1.67 18 7.67 2.17 29 8.03 2.10 12 7.92 1.73 23 8.57 2.02 14 7.71 1.59 Trade and exports 12 8.08 1.78 30 8.17 2.32 10 7.40 3.31 9 7.89 0.93 19 7.37 2.43 27 7.56 2.50 14 8.14 1.66 24 7.75 2.51 12 7.75 1.82 Information and communications technology 13 7.69 2.02 33 8.18 1.84 10 7.60 3.17 7 5.57 2.30 19 7.16 2.19 28 7.68 2.61 13 8.15 2.08 25 8.20 2.02 12 8.17 1.75 Poverty reduction* 13 9.23 2.20 39 9.69 0.52 13 8.69 1.97 11 8.82 1.25 21 8.62 1.69 41 9.39 1.56 14 9.79 0.58 29 9.28 1.46 16 8.63 1.45 Gender equality* 12 6.33 2.31 35 7.91 2.39 11 6.18 2.89 10 7.60 1.78 17 5.24 2.49 32 7.88 2.74 12 8.67 1.37 25 7.80 2.69 13 6.62 2.66 Private sector development* 13 8.62 1.89 36 9.28 1.06 11 7.27 2.57 10 8.40 1.51 19 8.26 2.00 33 8.39 2.25 13 9.38 1.45 27 8.63 1.92 15 8.00 1.51 Foreign direct investment 13 8.54 1.76 33 8.91 1.59 10 7.40 3.41 9 8.22 1.79 19 7.05 2.39 29 7.62 2.38 10 8.60 1.51 23 8.17 2.29 12 6.92 2.81 Water and sanitation 13 7.92 1.85 35 8.69 1.86 10 8.10 2.38 6 7.00 1.10 21 7.81 1.86 34 8.38 1.86 13 7.23 2.86 25 8.72 1.57 12 8.75 1.29 Economic growth 13 9.15 0.90 41 9.49 1.00 14 8.21 2.52 10 8.70 1.77 19 8.47 1.74 35 8.80 1.81 12 8.67 2.31 26 9.42 0.86 15 8.47 1.64 Energy 12 9.67 0.65 35 8.83 1.52 9 8.56 2.35 10 8.20 1.14 20 8.20 1.40 31 8.48 1.98 13 8.15 2.15 24 9.00 1.59 14 8.57 1.55 Disaster management* 13 7.00 2.24 34 7.97 1.90 11 7.45 2.98 7 5.14 1.77 18 5.33 2.52 29 7.76 2.26 11 6.64 2.25 23 8.04 2.31 13 7.54 1.81 Public sector governance/reform 13 6.31 2.21 34 7.97 2.43 14 7.21 2.91 9 7.89 1.45 20 6.55 2.35 31 8.06 2.25 10 7.70 2.26 24 7.96 2.39 13 7.38 1.76 Job creation/employment 13 8.77 1.74 38 9.34 1.15 13 8.15 2.30 11 8.27 1.62 20 8.25 1.89 36 9.14 1.40 12 9.08 1.38 27 9.15 1.92 16 8.81 1.42 Equality of opportunity* 12 6.08 1.93 31 8.71 2.22 9 5.89 3.18 11 7.73 1.01 19 7.42 2.12 32 8.88 1.77 11 8.27 1.42 22 7.86 2.64 13 7.69 2.02 Social protection* 13 7.23 2.35 39 9.08 1.71 12 7.25 3.05 10 8.50 1.43 22 6.91 2.54 34 8.88 1.89 12 9.25 0.75 24 8.42 2.55 15 7.73 2.09 Rural and agricultural development* 13 9.31 0.85 38 9.50 0.83 14 8.29 2.58 9 8.11 0.93 21 8.57 1.54 33 9.36 1.08 13 9.69 0.85 25 9.60 1.08 15 9.07 0.88 Global/regional integration 12 6.92 2.50 31 8.06 2.21 9 7.00 3.32 8 8.38 2.26 20 7.35 2.23 26 7.77 2.44 12 7.50 2.07 21 8.38 1.96 12 7.75 1.54 Food security* 13 7.85 2.85 37 8.57 1.59 9 8.33 2.12 8 6.25 1.67 20 7.90 1.80 31 8.68 1.56 11 9.36 1.57 24 8.83 1.76 14 8.71 1.14 Natural resource management 13 6.85 2.67 30 7.57 2.22 11 6.55 3.21 9 6.22 2.28 19 6.58 2.46 29 7.34 2.62 13 6.54 2.90 22 7.68 2.44 12 8.25 1.71 Health* 12 8.75 1.06 32 8.63 1.41 9 8.44 2.01 7 4.14 1.35 19 7.47 2.37 32 8.28 2.14 12 9.17 0.94 23 8.57 1.83 13 8.62 0.87 Climate change 13 7.92 2.81 33 8.45 1.54 8 8.88 1.13 10 6.70 2.21 18 6.94 2.46 28 8.39 1.99 11 8.18 1.60 22 8.00 2.60 14 8.00 1.57 Education* 13 8.85 1.21 38 8.95 1.69 12 8.83 2.04 9 6.33 2.74 21 8.57 1.66 37 9.19 1.41 13 8.85 1.86 25 9.48 1.00 16 9.19 0.91 *Significantly different between stakeholder groups 66 World Bank Group Country Opinion Survey 2016: Rwanda C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Rwanda? (1-Not effective at all, 10-Very effective) Office of the Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Gender equality 3 6.33 1.53 10 7.90 1.45 8 7.50 3.25 4 4.25 1.89 5 8.80 1.30 14 7.29 2.70 6 7.83 1.72 10 7.50 1.78 4 7.50 2.38 Information and communications technology 4 5.50 1.29 4 8.00 1.15 8 7.75 1.91 - - - 8 6.63 3.07 10 8.20 1.48 6 8.17 1.60 13 6.54 2.73 5 7.40 1.67 Transport 6 9.17 0.41 9 8.22 0.83 8 8.25 1.83 3 6.33 2.08 10 6.30 3.13 14 7.86 2.18 8 7.88 1.64 13 7.62 2.43 11 8.45 1.29 Environmental sustainability 4 6.75 3.20 6 7.67 1.37 6 7.50 1.87 1 5.00 - 7 6.57 2.94 14 7.36 2.10 7 7.00 2.16 16 7.94 1.95 8 6.88 2.10 Poverty reduction 8 7.38 2.97 22 8.27 1.49 9 7.56 2.96 9 7.44 1.42 14 7.00 2.80 29 8.52 1.77 9 8.56 1.88 18 8.00 1.94 14 8.07 1.77 Anti corruption 2 7.50 2.12 3 7.00 1.73 6 5.50 2.74 - - - 7 7.14 2.27 17 6.82 2.90 6 6.50 2.51 9 6.11 2.47 8 6.38 3.16 Private sector development 2 8.50 0.71 5 6.00 1.87 8 6.63 2.26 5 6.80 1.64 12 5.92 2.87 18 7.06 1.95 5 7.80 2.28 14 6.29 2.89 10 6.50 2.46 Foreign direct investment 5 7.80 2.05 6 7.00 0.89 6 6.00 4.15 3 7.67 0.58 7 7.29 2.29 12 7.33 1.87 7 7.86 1.68 11 6.73 2.37 6 7.33 1.75 Trade and exports 4 7.00 1.15 6 7.33 1.03 7 5.71 4.46 5 5.80 2.05 11 6.73 2.72 14 7.00 2.11 5 7.40 1.95 11 7.27 2.76 7 7.29 1.98 Economic growth 7 7.71 2.29 18 7.72 1.74 10 7.10 2.81 5 8.20 0.45 14 7.07 2.34 23 8.30 1.66 8 8.25 1.28 22 7.64 1.94 13 7.62 1.45 Health 8 6.88 3.23 8 8.38 1.51 7 7.71 1.89 - - - 12 7.17 2.72 15 7.93 1.75 5 9.00 1.00 14 8.07 1.69 7 7.29 2.29 Disaster management 2 6.00 0.00 3 7.00 2.00 7 8.43 1.40 - - - 7 6.00 3.74 15 7.33 2.77 4 7.25 1.89 8 7.00 1.93 6 5.67 2.58 Public sector governance/reform 7 7.43 1.27 10 8.60 1.26 8 8.38 1.60 5 6.80 0.84 12 6.08 2.87 17 7.59 1.91 9 7.44 1.74 17 7.71 2.39 10 6.70 2.58 Job creation/employment 4 6.50 3.11 10 6.60 1.96 8 8.25 1.83 3 7.33 0.58 8 5.38 3.46 22 7.00 2.18 9 6.44 3.13 13 6.85 2.54 11 5.73 3.04 Financial markets 6 8.50 1.38 7 7.71 0.76 9 8.22 1.20 3 6.67 1.15 9 6.56 2.51 13 7.77 2.01 7 8.00 2.52 9 6.67 1.94 6 7.00 1.79 Equality of opportunity 3 5.33 2.52 3 7.33 2.08 8 7.13 2.90 4 6.25 1.71 7 6.00 2.71 14 7.43 2.24 7 6.57 3.36 10 6.40 2.12 5 6.20 3.56 Energy* 6 8.17 0.98 12 8.50 1.09 8 8.75 1.16 3 8.00 1.00 10 5.10 2.85 14 8.00 2.04 8 7.38 2.45 15 7.60 2.44 10 7.80 1.75 Rural and agricultural development 8 7.50 2.73 14 8.57 1.09 8 7.88 1.89 4 7.25 0.96 12 6.25 2.99 21 8.33 1.83 8 8.63 2.00 18 7.78 2.39 12 8.25 1.66 Global/regional integration 4 6.00 3.37 6 7.67 1.51 7 8.43 2.23 2 7.00 0.00 9 6.56 3.57 12 7.58 2.19 6 6.83 2.71 12 7.08 2.68 6 7.17 1.72 Food security 8 7.13 1.96 6 8.17 0.75 8 8.63 1.85 3 6.67 2.31 11 5.82 2.99 16 7.75 2.29 7 7.57 2.51 15 7.00 3.18 10 7.60 2.59 Education 6 6.83 1.83 7 7.43 1.51 8 8.75 1.16 1 8.00 - 10 7.10 2.81 19 8.11 2.18 7 8.14 1.86 15 7.07 2.89 11 7.45 2.46 Social protection 6 7.17 2.48 21 8.29 1.45 11 7.45 2.88 6 8.33 1.51 11 6.27 3.26 21 7.95 2.36 7 8.29 2.14 17 8.06 2.11 9 7.89 2.09 Climate change 6 7.67 1.21 4 7.00 2.31 8 7.75 3.15 1 7.00 - 7 5.57 2.94 11 7.73 2.41 5 7.60 1.95 8 7.88 1.81 7 6.29 2.06 *Significantly different between stakeholder groups 67 World Bank Group Country Opinion Survey 2016: Rwanda C. World Bank Group’s Effectiveness and Results (continued) Office of the Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work 14 7.64 2.17 42 7.55 1.76 11 6.91 1.87 12 7.75 0.97 21 6.62 2.01 33 7.42 2.14 13 9.15 1.21 25 7.20 2.12 15 7.13 1.46 help to achieve development results in Rwanda?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group in Rwanda? (1-Strongly disagree, 10-Strongly agree) Office of the Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments 11 7.27 2.00 24 7.75 1.87 9 6.56 3.05 11 7.45 1.21 22 5.77 1.88 29 6.93 2.14 12 7.92 2.19 19 7.05 2.22 13 7.38 1.56 meet the needs of Rwanda The World Bank Group meets Rwanda’s needs for 10 6.70 1.16 21 7.33 1.68 6 8.00 1.10 12 7.25 1.66 21 5.71 2.61 29 7.52 1.94 12 7.33 2.23 21 6.76 2.23 13 6.62 2.18 knowledge services Office of the Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and corrects its work in real time 9 6.67 1.50 20 7.85 1.57 9 7.56 2.19 6 5.67 1.75 16 6.56 2.22 18 7.94 2.18 9 6.56 2.19 15 7.13 2.36 9 6.56 2.24 in Rwanda? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other Weekly 7.7% 2.1% 5.9% 0.0% 0.0% 4.5% 35.3% 6.1% 5.9% Monthly 23.1% 17.0% 23.5% 38.5% 13.3% 13.6% 11.8% 12.1% 11.8% A few times a year 61.5% 25.5% 23.5% 53.8% 36.7% 29.5% 17.6% 18.2% 23.5% Rarely 0.0% 38.3% 17.6% 7.7% 23.3% 22.7% 29.4% 27.3% 35.3% Never 7.7% 17.0% 29.4% 0.0% 26.7% 29.5% 5.9% 36.4% 23.5% *Significantly different between stakeholder groups 68 World Bank Group Country Opinion Survey 2016: Rwanda D. The World Bank Group’s Knowledge Work and Activities (continued) In Rwanda, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Office of the Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 8 6.63 1.85 23 7.22 1.51 11 6.00 2.86 13 6.85 1.91 12 5.92 2.27 18 7.83 2.07 9 7.44 2.24 16 6.19 2.59 10 6.80 1.99 Include appropriate level of stakeholder 9 6.00 2.24 30 7.47 1.33 13 6.85 2.48 11 5.55 2.81 13 6.15 1.95 19 7.00 2.47 11 7.45 2.11 18 5.61 2.64 10 6.70 1.70 involvement during preparation Lead to practical solutions* 10 6.60 2.01 31 7.32 1.60 10 7.20 2.44 12 6.25 1.54 16 6.44 1.90 27 8.15 1.79 12 8.50 1.83 20 6.65 2.37 13 7.54 1.33 Are accessible (well written and easy to 11 6.73 2.37 33 7.15 1.48 12 6.17 3.04 13 7.77 1.83 15 6.13 2.03 24 7.17 2.18 12 6.83 2.48 20 6.10 2.38 14 6.43 2.21 understand) Are source of relevant information on global good 12 7.75 1.60 32 7.84 1.25 12 7.67 2.10 13 7.69 2.14 17 6.18 1.55 25 7.80 2.25 12 7.83 2.33 22 7.23 2.39 13 7.00 2.45 practices Are adequately disseminated 12 6.58 2.35 31 6.87 1.86 11 7.09 2.70 12 6.25 2.18 16 6.00 1.71 22 6.32 2.75 8 6.00 2.67 18 6.61 2.38 11 5.64 2.46 Are adaptable to Rwanda’s specific development 10 6.80 2.74 32 7.50 1.27 12 6.92 2.35 10 7.00 2.40 19 6.37 1.61 29 6.86 2.53 10 8.80 1.40 18 6.89 2.25 13 6.85 2.03 challenges and country circumstances *Significantly different between stakeholder groups Office of the Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work 11 7.91 1.70 36 7.69 1.69 14 7.64 2.21 12 7.25 1.66 25 6.60 1.66 35 7.69 1.57 13 8.31 2.18 27 7.19 2.27 16 7.38 1.93 and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 10 8.10 1.10 32 8.28 1.08 13 7.85 2.08 13 7.92 1.26 19 6.05 1.96 27 7.74 1.46 12 7.83 2.52 22 7.09 1.97 13 7.31 1.97 activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2016: Rwanda E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Office of the Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds promptly 6 6.17 2.32 15 7.93 1.83 6 6.17 3.43 6 6.67 2.07 6 5.50 1.64 6 5.17 4.17 3 9.00 1.73 10 6.00 2.79 5 5.80 2.59 The World Bank Group effectively monitors and 11 8.27 1.27 26 8.08 1.23 5 7.80 1.64 8 7.50 1.31 9 6.22 1.56 15 7.40 2.85 7 7.57 2.37 13 8.31 1.60 14 7.79 2.04 evaluates the projects and programs it supports The World Bank Group’s approvals and reviews 7 6.14 1.35 20 7.25 1.55 5 5.60 3.13 6 5.67 2.58 5 7.00 1.22 8 5.75 3.58 6 6.17 2.48 10 6.50 2.55 7 7.71 1.11 are done in a timely fashion The World Bank Group’s “Safeguard Policy” 7 6.86 1.35 17 8.12 1.36 4 7.50 2.38 4 5.00 2.45 6 7.00 1.41 14 6.79 2.55 4 8.50 1.91 8 7.88 2.36 7 8.00 2.00 requirements are reasonable The World Bank Group’s conditions on its lending 7 5.86 2.27 13 8.31 0.95 5 6.80 1.64 9 7.33 1.41 7 6.00 1.53 13 6.62 3.01 6 8.33 1.86 9 7.22 2.82 7 7.57 1.40 are reasonable The World Bank Group takes decisions quickly in 5 7.00 0.71 17 7.47 1.28 5 6.20 2.68 6 5.33 1.97 7 6.71 1.89 12 5.42 3.12 4 9.25 0.96 7 5.57 1.51 6 7.17 1.72 Rwanda* Working with the World Bank Group increases 9 6.78 1.92 28 8.43 1.37 7 8.29 2.36 7 7.29 1.50 13 6.85 2.23 22 7.82 2.28 7 8.71 1.89 16 8.19 1.97 13 7.23 2.09 Rwanda’s institutional capacity Where country systems are adequate, the World 8 8.00 1.31 15 7.87 2.07 6 7.00 1.10 6 7.67 0.52 8 6.38 2.26 10 6.20 3.26 5 7.60 2.07 10 7.50 2.99 7 8.29 1.80 Bank Group makes appropriate use of them The World Bank Group provides effective 9 7.33 1.22 28 7.93 1.27 7 8.43 1.81 7 7.29 1.50 10 5.80 1.69 17 7.59 2.43 6 7.33 2.66 14 7.71 2.33 8 7.50 2.20 implementation support *Significantly different between stakeholder groups Office of the Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote 8 7.00 1.60 24 7.00 1.89 10 7.00 2.49 6 6.33 2.66 20 6.15 2.16 21 7.10 1.89 8 6.50 1.93 15 6.93 2.05 12 6.67 2.61 private public partnerships in Rwanda? (1-To no degree at all, 10-To a very significant degree) 70 World Bank Group Country Opinion Survey 2016: Rwanda E. Working with the World Bank Group (continued) Which of the following best describes the World Bank Group’s support in Rwanda? (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other The World Bank Group is sufficiently selective and focuses on the most important development challenges 75.0% 51.1% 42.9% 46.2% 25.0% 46.5% 61.5% 29.0% 64.7% in Rwanda The World Bank Group is not sufficiently selective in Rwanda, and it is involved in too many areas of 8.3% 6.4% 14.3% 23.1% 21.4% 7.0% 0.0% 9.7% 5.9% development Don’t know 16.7% 42.6% 42.9% 30.8% 53.6% 46.5% 38.5% 61.3% 29.4% F. The Future Role of the World Bank Group in Rwanda Which of the following SHOULD the World Bank Group do to make itself of greater value in Rwanda? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other Offer more innovative financial products 28.6% 23.4% 29.4% 50.0% 42.9% 22.7% 50.0% 25.8% 41.2% Ensure greater selectivity in its work 7.1% 4.3% 5.9% 8.3% 3.6% 9.1% 0.0% 6.5% 5.9% Provide more adequate 0.0% 10.6% 11.8% 8.3% 3.6% 13.6% 21.4% 9.7% 23.5% data/knowledge/statistics/figures on Rwanda’s economy Improve the competitiveness of its financing compared 42.9% 10.6% 35.3% 0.0% 3.6% 2.3% 0.0% 3.2% 11.8% to markets* Reach out more to groups outside of Government* 7.1% 46.8% 17.6% 50.0% 42.9% 38.6% 64.3% 32.3% 35.3% Increase the level of capacity development in the country 28.6% 31.9% 11.8% 16.7% 25.0% 27.3% 14.3% 35.5% 23.5% Improve the quality of its experts as related to Rwanda’s 14.3% 12.8% 11.8% 8.3% 7.1% 20.5% 14.3% 22.6% 0.0% specific challenges Offer more innovative knowledge services 7.1% 14.9% 11.8% 8.3% 17.9% 11.4% 14.3% 19.4% 23.5% Collaborate more effectively with Government clients 21.4% 4.3% 17.6% 8.3% 17.9% 15.9% 0.0% 22.6% 11.8% Work faster 0.0% 6.4% 17.6% 0.0% 14.3% 2.3% 0.0% 0.0% 11.8% Reduce the complexity of obtaining World Bank Group 28.6% 12.8% 5.9% 25.0% 7.1% 15.9% 14.3% 12.9% 5.9% financing Other 0.0% 0.0% 0.0% 0.0% 3.6% 4.5% 0.0% 3.2% 0.0% *Significantly different between stakeholder groups 71 World Bank Group Country Opinion Survey 2016: Rwanda F. The Future Role of the World Bank Group in Rwanda When considering the combination of services that the World Bank Group offers in Rwanda, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Rwanda? (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other Financial services 42.9% 26.5% 47.1% 15.4% 33.3% 31.1% 56.3% 9.7% 11.8% Knowledge products 21.4% 10.2% 11.8% 30.8% 11.1% 6.7% 0.0% 16.1% 5.9% None of the above 0.0% 2.0% 0.0% 0.0% 3.7% 0.0% 0.0% 3.2% 0.0% The combination is appropriate for Rwanda 35.7% 40.8% 17.6% 30.8% 25.9% 42.2% 37.5% 41.9% 76.5% Don't know 0.0% 20.4% 23.5% 23.1% 25.9% 20.0% 6.3% 29.0% 5.9% G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Rwanda? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other Facebook 0.0% 4.1% 11.8% 0.0% 10.7% 6.5% 5.9% 0.0% 0.0% Twitter 7.1% 0.0% 5.9% 23.1% 3.6% 2.2% 5.9% 3.2% 5.9% International newspapers 14.3% 12.2% 5.9% 0.0% 10.7% 19.6% 23.5% 16.1% 5.9% Local radio 28.6% 26.5% 29.4% 7.7% 25.0% 21.7% 35.3% 32.3% 29.4% International radio 0.0% 4.1% 11.8% 0.0% 3.6% 4.3% 0.0% 3.2% 5.9% Local television* 28.6% 34.7% 35.3% 0.0% 21.4% 21.7% 5.9% 12.9% 5.9% International television 0.0% 16.3% 23.5% 7.7% 14.3% 4.3% 0.0% 6.5% 5.9% Local newspapers* 21.4% 20.4% 5.9% 46.2% 21.4% 8.7% 41.2% 22.6% 17.6% Internet 50.0% 51.0% 52.9% 69.2% 60.7% 78.3% 58.8% 61.3% 82.4% Mobile phones* 0.0% 4.1% 0.0% 0.0% 10.7% 2.2% 0.0% 19.4% 0.0% Other 21.4% 6.1% 0.0% 23.1% 3.6% 6.5% 5.9% 9.7% 11.8% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other Direct contact with World Bank Group (i.e., face to face 7.1% 24.5% 5.6% 38.5% 21.4% 30.4% 41.2% 21.9% 5.9% meetings/discussions) Mobile phones* 7.1% 14.3% 44.4% 0.0% 39.3% 17.4% 0.0% 21.9% 11.8% World Bank Group’s seminars/workshops/conferences* 42.9% 55.1% 27.8% 38.5% 32.1% 23.9% 11.8% 46.9% 52.9% World Bank Group’s publications and other written 57.1% 34.7% 22.2% 53.8% 10.7% 39.1% 41.2% 37.5% 47.1% materials World Bank Group’s website 42.9% 16.3% 11.1% 23.1% 25.0% 37.0% 41.2% 25.0% 41.2% Social media (e.g., Facebook, blogs, Twitter, YouTube, 21.4% 6.1% 38.9% 15.4% 17.9% 21.7% 35.3% 12.5% 5.9% Flickr)* e-Newsletters 7.1% 22.4% 27.8% 23.1% 21.4% 13.0% 11.8% 12.5% 23.5% Other 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% 5.9% *Significantly different between stakeholder groups 72 World Bank Group Country Opinion Survey 2016: Rwanda G. Communication and Information Sharing (continued) Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other Yes 16.7% 13.6% 10.0% 33.3% 20.0% 12.5% 30.8% 13.3% 12.5% No 83.3% 86.4% 90.0% 66.7% 80.0% 87.5% 69.2% 86.7% 87.5% If yes, from which of the following sources did you learn about the World Bank Group's Access to Information Policies? (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other World Bank Group’s seminars/workshops/conferences 0.0% 16.7% 0.0% 50.0% 16.7% 16.7% 0.0% 40.0% 50.0% World Bank Group’s website 100.0% 33.3% 0.0% 25.0% 50.0% 66.7% 50.0% 40.0% 50.0% World Bank Group’s e-Newsletters 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% News/Media 0.0% 0.0% 100.0% 0.0% 33.3% 0.0% 50.0% 20.0% 0.0% Colleagues/Friends/Peer organizations 0.0% 50.0% 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 25.0% 0.0% 0.0% 0.0% 0.0% 0.0% Have you requested information from the World Bank Group on its activities in the past year?* Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other Yes 18.2% 14.0% 15.4% 70.0% 22.2% 15.0% 50.0% 26.7% 25.0% No 81.8% 86.0% 84.6% 30.0% 77.8% 85.0% 50.0% 73.3% 75.0% *Significantly different between stakeholder groups Were you able to obtain this information? Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other Yes 100.0% 100.0% 100.0% 71.4% 100.0% 83.3% 100.0% 87.5% 100.0% No 0.0% 0.0% 0.0% 28.6% 0.0% 16.7% 0.0% 12.5% 0.0% Do you have access to the Internet? Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other Yes 100.0% 97.6% 86.7% 100.0% 91.3% 90.0% 100.0% 93.3% 100.0% No 0.0% 2.4% 13.3% 0.0% 8.7% 10.0% 0.0% 6.7% 0.0% 73 World Bank Group Country Opinion Survey 2016: Rwanda G. Communication and Information Sharing (continued) Do you use/have you used the World Bank Group website? Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other Yes 80.0% 56.1% 28.6% 90.0% 45.0% 48.6% 69.2% 51.6% 64.3% No 20.0% 43.9% 71.4% 10.0% 55.0% 51.4% 30.8% 48.4% 35.7% Do you currently consult the World Bank Group social media sites (e.g., Facebook, blogs, Twitter, YouTube, and Flickr)? Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other Yes 44.4% 17.1% 26.7% 40.0% 20.0% 16.2% 46.2% 27.6% 14.3% No 55.6% 82.9% 73.3% 60.0% 80.0% 83.8% 53.8% 72.4% 85.7% Which Internet connection do you use primarily when visiting a World Bank Group website? Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other High speed/WiFi 100.0% 93.3% 90.0% 100.0% 78.3% 97.2% 80.0% 77.8% 84.6% Dial-up 0.0% 6.7% 10.0% 0.0% 21.7% 2.8% 20.0% 22.2% 15.4% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Office of the Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s websites easy to 11 7.82 2.75 33 8.00 1.71 8 4.13 2.85 12 7.00 1.48 15 7.20 2.31 25 7.96 2.34 13 6.85 3.08 17 7.59 1.84 13 8.23 0.93 navigate* I find the information on the World Bank Group’s 11 8.00 2.68 33 8.21 1.69 10 5.70 3.50 11 8.00 1.26 15 6.60 2.16 25 7.88 2.15 12 8.67 1.37 16 7.94 1.88 12 7.75 1.71 websites useful* The World Bank Group’s social media channels are valuable sources of information about the 6 7.67 2.07 17 8.53 1.94 8 6.00 3.46 6 6.50 2.17 11 6.73 2.37 17 6.94 3.07 11 7.45 2.81 9 8.22 1.30 6 6.67 2.25 institution When I need information from the World Bank 8 7.63 2.33 28 7.32 2.58 9 5.22 3.11 11 6.00 3.03 14 6.14 2.28 23 6.96 2.98 14 7.93 3.32 15 6.07 3.01 10 7.00 1.94 Group I know how to find it The World Bank Group is responsive to my 6 8.50 1.38 19 8.05 2.01 9 4.44 2.83 8 7.38 2.33 14 6.14 2.60 13 7.38 3.04 10 8.30 1.49 10 6.80 2.78 8 6.88 1.55 information requests and inquiries* *Significantly different between stakeholder groups 74 World Bank Group Country Opinion Survey 2016: Rwanda H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country?* (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other Yes 15.4% 30.4% 33.3% 76.9% 26.7% 15.2% 37.5% 18.2% 25.0% No 84.6% 69.6% 66.7% 23.1% 73.3% 84.8% 62.5% 81.8% 75.0% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you primarily engage with in Rwanda?* (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other The World Bank (IDA) 33.3% 80.0% 66.7% 100.0% 14.3% 38.9% 70.0% 33.3% 81.8% The International Finance Corporation 16.7% 5.0% 11.1% 0.0% 57.1% 27.8% 20.0% 33.3% 0.0% The Multilateral Investment Guarantee Agency 16.7% 5.0% 11.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 33.3% 10.0% 11.1% 0.0% 28.6% 33.3% 10.0% 33.3% 18.2% *Significantly different between stakeholder groups Do your projects involve both the World Bank and the IFC?* Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other Yes 20.0% 24.0% 50.0% 15.4% 26.1% 5.6% 30.8% 4.3% 8.3% No 80.0% 76.0% 50.0% 84.6% 73.9% 94.4% 69.2% 95.7% 91.7% *Significantly different between stakeholder groups If yes, what was your view of how the two institutions work together in Rwanda? (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other The two institutions work well together 50.0% 0.0% 57.1% 100.0% 50.0% 0.0% 75.0% 0.0% 0.0% The way the two institutions work together needs 0.0% 66.7% 0.0% 0.0% 16.7% 50.0% 0.0% 100.0% 0.0% improvement The two institutions do not work well together 0.0% 16.7% 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don't know 50.0% 16.7% 28.6% 0.0% 33.3% 50.0% 25.0% 0.0% 100.0% 75 World Bank Group Country Opinion Survey 2016: Rwanda H. Background Information (continued) Which of the following describes most of your exposure to the World Bank Group in Rwanda? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other Observer* 28.6% 41.3% 66.7% 7.7% 35.7% 33.3% 62.5% 58.1% 18.8% Use World Bank Group reports/data 64.3% 41.3% 33.3% 61.5% 17.9% 46.2% 37.5% 35.5% 43.8% Engage in World Bank Group related/sponsored 14.3% 26.1% 6.7% 30.8% 17.9% 15.4% 0.0% 6.5% 6.3% events/activities Collaborate as part of my professional duties* 7.1% 23.9% 6.7% 69.2% 21.4% 12.8% 6.3% 6.5% 18.8% Use World Bank Group website for information, data, 50.0% 21.7% 13.3% 0.0% 35.7% 48.7% 56.3% 35.5% 50.0% research, etc.* *Significantly different between stakeholder groups What’s your gender? Office of Employee of a Bilateral/ Private Sector/ Academia/ President/Prime Ministry/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister SPIU/Consultant Government Agency Private Bank CSO Media Think Tank Other Female 14.3% 29.2% 22.2% 53.8% 33.3% 37.0% 23.5% 29.4% 35.3% Male 85.7% 70.8% 77.8% 46.2% 66.7% 63.0% 76.5% 70.6% 64.7% 76 World Bank Group Country Opinion Survey 2016: Rwanda Appendix C: Responses to Indicator Questions by Geographic Location16  Kigali City N=175  Other N=70 B. Overall Attitudes toward the World Bank Group Kigali City Other N Mean SD N Mean SD Overall, please rate your impression of the World Bank 127 7.27 2.31 48 6.85 2.63 Group’s effectiveness in Rwanda. (1-Not effective at all, 10-Very effective) To what extent do you agree with the following statements about the World Bank Group’s work in Rwanda? (1-Strongly disagree, 10-Strongly agree) Kigali City Other N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role 145 7.80 2.01 52 7.33 2.09 in development in Rwanda The World Bank Group’s work is aligned with what I 135 7.83 1.94 51 7.16 2.07 consider the development priorities for Rwanda* *Significantly different between geographic locations To what extent is the World Bank Group an effective development partner in Rwanda, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Kigali City Other N Mean SD N Mean SD Responsiveness to needs* 101 7.02 1.90 37 5.73 2.33 Flexibility (in terms of the institution’s products and 81 6.43 1.96 32 5.38 1.81 services)* Flexibility (in terms of changing country circumstances)* 82 6.72 2.07 31 5.55 1.84 Being inclusive 107 6.99 2.20 36 6.31 2.07 Openness (sharing data and other information) 106 7.27 2.06 40 6.45 2.72 Collaboration with the Government 119 8.28 1.74 42 8.07 2.10 The speed in which it gets things accomplished on the 79 6.71 2.08 28 6.82 1.98 ground Ease of access to the people at the World Bank Group who 85 6.00 2.59 28 4.57 2.36 are making decisions important to my work* Collaboration with civil society 93 5.75 2.47 37 5.92 2.49 Staff accessibility 84 5.83 2.47 30 4.83 2.60 Collaboration with other donors and development partners 94 7.69 1.89 28 6.96 2.33 Collaboration with the private sector* 89 6.26 2.07 31 5.19 1.80 Straightforwardness and honesty 74 7.12 2.05 25 7.12 2.30 Treating clients and stakeholders in Rwanda with respect 95 7.81 1.91 28 7.82 2.20 Being a long-term partner 123 8.56 1.77 44 8.64 1.87 *Significantly different between geographic locations 16245 respondents provided information about their geographic location. Only these respondents were included in the analysis presented in this appendix. 77 World Bank Group Country Opinion Survey 2016: Rwanda C. World Bank Group’s Effectiveness and Results Kigali City Other N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 144 7.58 1.79 47 7.02 2.26 achieve development results in Rwanda? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Rwanda? (1-Strongly disagree, 10-Strongly agree) Kigali City Other N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 114 7.26 2.04 40 6.30 2.22 needs of Rwanda* The World Bank Group meets Rwanda’s needs for 108 7.03 1.98 42 6.62 2.26 knowledge services *Significantly different between geographic locations D. The World Bank Group’s Knowledge Work and Activities In Rwanda, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Kigali City Other N Mean SD N Mean SD Are adaptable to Rwanda’s specific development 111 7.46 1.85 42 6.00 2.25 challenges and country circumstances* *Significantly different between geographic locations Kigali City Other N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make 146 7.50 1.79 47 7.40 2.09 to development results in your country? Overall, how would you rate the technical quality of the 126 7.79 1.74 38 6.87 1.79 World Bank Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between geographic locations E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Kigali City Other N Mean SD N Mean SD The World Bank Group takes decisions quickly in Rwanda 54 6.89 1.94 17 5.88 2.67 Where country systems are adequate, the World Bank 55 7.64 1.92 21 6.71 2.76 Group makes appropriate use of them 78 World Bank Group Country Opinion Survey 2016: Rwanda Appendix D: Responses to Selected Questions by Level of Collaboration with the World Bank Group17 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY16 Rwanda COS questionnaire: All 10-point scale questions and question B4 “When thinking about how the World Bank Group can have the most impact on development results in Rwanda, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Rwanda?” Collaborating with the WBG N=63 Not collaborating with the WBG N=174 B. Overall Attitudes toward the World Bank Group Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 56 5.75 2.67 163 4.31 2.73 Rwanda?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, please rate your impression of the World Bank 47 7.45 2.04 122 7.07 2.53 Group’s effectiveness in Rwanda (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Rwanda solve its most complicated 42 7.57 1.84 92 7.39 2.22 development challenges? (1-To no degree at all, 10-To a very significant degree) 17Only 237 respondents provided information about their level of collaboration with the World Bank Group (question H3 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 79 World Bank Group Country Opinion Survey 2016: Rwanda B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Rwanda, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Rwanda? (Choose no more than THREE) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Natural resource management 10.2% 5.3% Transport* 16.9% 7.6% Global/regional integration 6.8% 2.4% Job creation/employment* 27.1% 48.8% Public sector governance/reform 6.8% 13.5% Trade and exports 8.5% 4.1% Rural and agricultural development 39.0% 40.6% Foreign direct investment 3.4% 2.4% Education 27.1% 25.9% Energy* 23.7% 11.8% Food security 5.1% 7.1% Financial markets 3.4% 2.9% Urban development 6.8% 4.1% Environmental sustainability 0.0% 1.2% Health 8.5% 5.3% Economic growth 20.3% 16.5% Private sector development 18.6% 21.2% Water and sanitation 8.5% 5.9% Social protection 20.3% 20.0% Climate change 1.7% 1.8% Information and communications technology 3.4% 2.9% Gender equality 1.7% 1.8% Equality of opportunity 1.7% 4.1% Law and justice 0.0% 1.2% Poverty reduction 28.8% 30.0% Anti corruption 0.0% 2.4% Disaster management 0.0% 1.2% *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group’s work in Rwanda? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 52 7.81 2.05 138 7.59 2.01 development in Rwanda The World Bank Group’s work is aligned with what I consider 49 7.59 2.08 130 7.63 1.95 the development priorities for Rwanda 80 World Bank Group Country Opinion Survey 2016: Rwanda B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Rwanda, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs* 47 7.15 1.79 84 6.38 2.16 Flexibility (in terms of the institution’s products and services) 42 6.21 1.80 66 6.08 2.01 Flexibility (in terms of changing country circumstances)* 40 6.98 1.75 68 6.15 2.12 Being inclusive 44 7.20 1.87 95 6.71 2.24 Openness (sharing data and other information) 45 7.09 2.01 96 7.09 2.36 Collaboration with the Government 50 8.24 1.52 105 8.28 1.89 The speed in which it gets things accomplished on the 40 6.93 1.94 61 6.69 2.06 ground Ease of access to the people at the World Bank Group who 46 6.07 2.46 62 5.37 2.70 are making decisions important to my work Collaboration with civil society 39 5.44 2.11 86 6.05 2.62 Staff accessibility 40 6.10 2.49 68 5.32 2.57 Collaboration with other donors and development partners 44 7.68 1.85 73 7.52 2.02 Collaboration with the private sector 36 6.31 1.97 78 5.87 2.03 Straightforwardness and honesty 38 7.16 1.95 56 7.21 2.12 Treating clients and stakeholders in Rwanda with respect 45 7.87 1.56 74 7.86 2.09 Being a long-term partner 52 8.48 1.61 108 8.67 1.78 *Significantly different between collaborators and non-collaborators 81 World Bank Group Country Opinion Survey 2016: Rwanda C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Rwanda? (1-Not important at all, 10-Very important) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Financial markets 48 7.15 2.61 108 7.81 2.42 Transport 52 8.15 2.33 105 8.45 1.66 Anti corruption* 51 6.37 3.13 110 7.67 2.63 Law and justice* 49 5.73 2.68 100 7.00 2.83 Urban development 51 7.59 2.32 110 7.97 2.19 Environmental sustainability 47 7.79 1.85 108 8.17 1.93 Trade and exports 47 7.68 2.35 105 7.87 2.20 Information and communications technology 49 7.45 2.13 104 7.93 2.24 Poverty reduction 54 9.07 1.48 137 9.27 1.47 Gender equality 53 6.81 2.55 109 7.53 2.66 Private sector development 52 8.31 1.80 121 8.69 1.91 Foreign direct investment 50 7.66 2.37 102 8.13 2.23 Water and sanitation 49 7.98 2.04 114 8.39 1.87 Economic growth* 53 8.55 1.74 127 9.09 1.56 Energy 52 8.40 1.65 111 8.76 1.66 Disaster management* 46 6.59 2.26 108 7.54 2.40 Public sector governance/reform* 48 6.88 2.54 116 7.85 2.22 Job creation/employment 54 8.61 1.70 127 9.02 1.59 Equality of opportunity* 51 7.29 2.31 104 8.22 2.21 Social protection 53 7.85 2.43 123 8.50 2.15 Rural and agricultural development* 53 8.85 1.69 122 9.30 1.09 Global/regional integration 47 7.43 2.53 98 7.87 2.13 Food security 50 8.10 1.89 112 8.62 1.79 Natural resource management 51 6.75 2.76 102 7.43 2.40 Health 50 7.88 2.25 104 8.45 1.82 Climate change 51 7.63 1.95 101 8.17 2.19 Education* 53 8.25 2.18 127 9.13 1.42 *Significantly different between collaborators and non-collaborators 82 World Bank Group Country Opinion Survey 2016: Rwanda C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Rwanda? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Gender equality 23 7.17 2.52 39 7.54 2.16 Information and communications technology 22 6.77 2.00 34 7.53 2.33 Transport 33 7.33 2.31 45 8.11 1.89 Environmental sustainability 26 7.31 2.02 42 7.26 2.22 Poverty reduction 46 8.02 1.86 83 7.94 2.19 Anti corruption 19 6.42 2.32 37 6.70 2.76 Private sector development 28 7.04 2.10 52 6.31 2.55 Foreign direct investment 22 6.73 2.23 40 7.30 2.32 Trade and exports 29 6.79 2.29 40 6.70 2.75 Economic growth 38 7.84 1.85 80 7.66 1.93 Health 27 8.00 1.59 47 7.57 2.38 Disaster management 20 7.05 2.06 31 6.87 2.78 Public sector governance/reform 29 7.45 1.97 64 7.44 2.24 Job creation/employment 34 6.59 2.57 51 6.75 2.61 Financial markets 24 7.42 2.17 42 7.57 1.76 Equality of opportunity 25 6.56 2.52 35 6.80 2.56 Energy 33 7.70 2.16 50 7.58 2.23 Rural and agricultural development 40 8.00 1.97 63 7.83 2.25 Global/regional integration 25 7.04 2.15 37 7.27 2.74 Food security 31 7.42 2.39 51 7.27 2.64 Education 31 7.74 2.10 51 7.57 2.39 Social protection 30 7.77 2.34 77 7.82 2.26 Climate change 23 7.48 2.04 31 6.94 2.58 Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 53 7.57 1.65 131 7.34 2.04 achieve development results in Rwanda? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Rwanda? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 52 7.38 1.84 95 6.72 2.27 needs of Rwanda The World Bank Group meets Rwanda’s needs for 47 7.13 1.80 96 6.73 2.20 knowledge services Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group 40 7.28 1.80 68 7.04 2.26 measures and corrects its work in real time in Rwanda? (1-To no degree at all, 10-To a very significant degree) 83 World Bank Group Country Opinion Survey 2016: Rwanda D. The World Bank Group’s Knowledge Work and Activities In Rwanda, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely* 48 7.35 1.90 70 6.40 2.40 Include appropriate level of stakeholder involvement during 43 6.56 2.44 87 6.64 2.15 preparation Lead to practical solutions 51 7.06 2.05 96 7.29 1.95 Are accessible (well written and easy to understand) 48 7.25 1.82 101 6.50 2.30 Are source of relevant information on global good practices 49 7.90 1.97 105 7.24 2.04 Are adequately disseminated 45 6.93 2.16 92 6.18 2.34 Are adaptable to Rwanda’s specific development challenges 45 7.22 1.72 103 6.93 2.23 and country circumstances *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to 53 7.47 1.89 135 7.44 1.86 development results in your country? Overall, how would you rate the technical quality of the World 51 7.80 1.54 108 7.44 1.91 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly 31 7.00 2.24 31 6.06 2.98 The World Bank Group effectively monitors and evaluates the 40 7.68 1.79 66 7.79 1.92 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 31 7.06 1.65 41 6.20 2.55 timely fashion The World Bank Group’s “Safeguard Policy” requirements are 30 7.57 1.87 39 7.28 2.26 reasonable The World Bank Group’s conditions on its lending are 30 7.23 1.61 43 7.02 2.45 reasonable The World Bank Group takes decisions quickly in Rwanda 31 6.65 1.78 37 6.57 2.49 Working with the World Bank Group increases Rwanda’s 41 7.76 1.93 79 7.85 2.06 institutional capacity Where country systems are adequate, the World Bank Group 28 7.68 1.68 44 7.09 2.52 makes appropriate use of them The World Bank Group provides effective implementation 38 7.58 1.90 66 7.45 1.98 support 84 World Bank Group Country Opinion Survey 2016: Rwanda E. Working with the World Bank Group (continued) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public 39 6.69 1.92 85 6.73 2.14 partnerships in Rwanda? (1-To no degree at all, 10-To a very significant degree) G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate 48 7.77 2.13 95 7.37 2.20 I find the information on the World Bank Group’s websites 48 8.02 2.22 93 7.55 2.01 useful The World Bank Group’s social media channels are valuable 34 7.26 2.40 53 7.23 2.65 sources of information about the institution When I need information from the World Bank Group I know 48 6.96 2.79 79 6.59 2.85 how to find it The World Bank Group is responsive to my information 36 7.53 2.29 59 6.73 2.69 requests and inquiries 85 World Bank Group Country Opinion Survey 2016: Rwanda Appendix E: Responses to Selected Questions by Year18 All data presented in this appendix are weighted. As a result, means of the FY 2016 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2013 respondents and the total number of respondents indicated may differ from those reported in the FY 2013 COS report. FY 2013 Number of comparable respondents = 746  FY 2016 Number of comparable respondents = 231 By weighting, the FY 2013 and FY 2016 samples have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2013 FY 2016 Office of the President/Prime Minister/Minister 7.0% 7.0% Office of Parliamentarian 2.0% 2.0% Government institutions 19.0% 19.0% Local Government 8.0% 8.0% Bilateral/multilateral agencies 8.0% 8.0% Civil society 19.0% 19.0% Private sector 15.0% 15.0% Academia 14.0% 14.0% Media 8.0% 8.0% B. Overall Attitudes toward the World Bank Group FY 2013 FY 2016 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 739 5.52 2.29 213 4.77 2.75 Rwanda?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between FY2016 and FY2013 FY 2013 FY 2016 N Mean SD N Mean SD Overall, please rate your impression of the World Bank 702 6.47 1.77 166 7.14 2.37 Group’s effectiveness in Rwanda.* (1-Not effective at all, 10-Very effective) *Significantly different between FY2016 and FY2013 FY 2013 FY 2016 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Rwanda solve its most complicated 689 6.73 1.80 135 7.35 2.16 development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY2016 and FY2013 18Only those questions that were asked in the FY ‘13 and FY ’16 country opinion surveys, with similar response scales/options, are presented. 86 World Bank Group Country Opinion Survey 2016: Rwanda B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Rwanda? (1-Strongly disagree, 10-Strongly agree) FY 2013 FY 2016 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 701 6.41 1.72 185 7.67 2.01 development in Rwanda* The World Bank Group’s work is aligned with what I consider 656 6.57 1.61 174 7.60 2.02 the development priorities for Rwanda* *Significantly different between FY2016 and FY2013 To what extent is the World Bank Group an effective development partner in Rwanda, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY 2013 FY 2016 N Mean SD N Mean SD Responsiveness to needs 641 6.44 1.62 130 6.63 2.12 Flexibility (in terms of the institution’s products and services)* 640 6.66 1.71 108 6.08 1.97 Flexibility (in terms of changing country circumstances) 645 6.50 1.69 109 6.40 2.07 Being inclusive 609 6.59 1.69 137 6.84 2.15 Openness (sharing data and other information)* 611 6.55 1.79 136 7.06 2.22 Collaboration with the Government* 657 7.10 1.71 149 8.24 1.83 The speed in which it gets things accomplished on the 102 6.68 2.05 ground Ease of access to the people at the World Bank Group who 110 5.70 2.62 are making decisions important to my work Collaboration with civil society 123 5.74 2.46 Staff accessibility* 617 6.69 1.79 109 5.69 2.56 Collaboration with other donors and development partners* 636 7.07 1.66 117 7.49 2.03 Collaboration with the private sector 112 6.01 2.04 Straightforwardness and honesty 598 6.73 1.80 95 7.09 2.11 Treating clients and stakeholders in Rwanda with respect* 631 6.97 1.78 114 7.78 2.00 Being a long-term partner 156 8.54 1.80 *Significantly different between FY2016 and FY2013 87 World Bank Group Country Opinion Survey 2016: Rwanda C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Rwanda? (1-Not effective at all, 10-Very effective) FY 2013 FY 2016 N Mean SD N Mean SD Gender equality* 624 6.71 1.76 63 7.27 2.32 Information and communications technology 639 6.76 1.60 56 7.18 2.22 Transport* 628 6.62 1.78 79 7.76 2.14 Environmental sustainability* 615 6.83 1.81 65 7.30 2.13 Poverty reduction* 641 6.95 1.72 126 7.95 2.10 Anti corruption 657 6.44 1.89 55 6.62 2.50 Private sector development 621 6.72 1.83 76 6.66 2.36 Foreign direct investment 603 6.76 1.76 61 7.18 2.15 Trade and exports 626 6.91 1.80 68 6.79 2.46 Economic growth* 626 7.15 1.67 114 7.75 1.90 Health* 625 6.94 1.76 72 7.79 2.14 Public sector governance/reform* 579 6.96 1.57 92 7.46 2.06 Job creation/employment 592 6.63 1.97 82 6.77 2.51 Financial markets* 598 6.77 1.81 68 7.47 1.91 Equality of opportunity 575 6.71 1.88 61 6.66 2.41 Energy* 606 6.98 1.70 83 7.61 2.20 Global/regional integration 603 6.89 1.74 63 7.16 2.52 Food security* 606 6.80 1.84 82 7.31 2.52 Education* 639 7.01 1.73 79 7.63 2.27 Social protection* 615 6.67 1.77 106 7.77 2.30 Climate change 610 6.77 1.79 56 7.22 2.30 *Significantly different between FY2016 and FY2013 FY 2013 FY 2016 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 705 6.96 1.53 179 7.46 1.91 achieve development results in Rwanda?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY2016 and FY2013 To what extent do you agree with the following statements about the World Bank Group in Rwanda? (1-Strongly disagree, 10-Strongly agree) FY 2013 FY 2016 N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 670 6.23 1.66 148 7.03 2.09 needs of Rwanda* The World Bank Group meets Rwanda’s needs for 670 6.50 1.72 143 6.96 2.05 knowledge services* *Significantly different between FY2016 and FY2013 88 World Bank Group Country Opinion Survey 2016: Rwanda D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * Percentage of Respondents FY 2013 FY 2016 Weekly 17.1% 6.3% Monthly 9.9% 17.0% A few times a year 34.3% 31.4% Rarely 28.8% 24.2% Never 10.0% 21.1% *Significantly different between FY2016 and FY2013 In Rwanda, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) FY 2013 FY 2016 N Mean SD N Mean SD Are timely* 632 6.35 1.70 121 6.81 2.15 Include appropriate level of stakeholder involvement during 631 6.44 1.60 132 6.58 2.26 preparation Lead to practical solutions 147 7.19 1.97 Are accessible (well written and easy to understand) 630 6.66 1.64 151 6.84 2.16 Are source of relevant information on global good practices* 640 6.64 1.78 155 7.50 1.99 Are adequately disseminated 600 6.67 1.78 138 6.49 2.23 Are adaptable to Rwanda’s specific development challenges 637 6.84 1.63 149 7.11 2.08 and country circumstances *Significantly different between FY2016 and FY2013 FY 2013 FY 2016 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to 704 7.12 1.47 182 7.44 1.86 development results in your country?* Overall, how would you rate the technical quality of the World 696 7.00 1.57 158 7.58 1.78 Bank Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between FY2016 and FY2013 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2013 FY 2016 N Mean SD N Mean SD The World Bank Group disburses funds promptly 583 6.23 1.81 61 6.56 2.58 The World Bank Group effectively monitors and evaluates the 652 6.83 1.59 103 7.75 1.80 projects and programs it supports* The World Bank Group’s approvals and reviews are done in a 633 6.50 1.71 71 6.49 2.26 timely fashion The World Bank Group’s “Safeguard Policy” requirements are 571 6.66 1.62 68 7.33 2.06 reasonable* The World Bank Group’s conditions on its lending are 638 6.76 1.70 76 7.11 2.11 reasonable The World Bank Group takes decisions quickly in Rwanda 67 6.57 2.16 Working with the World Bank Group increases Rwanda’s 658 6.93 1.73 117 7.82 1.97 institutional capacity* Where country systems are adequate, the World Bank Group 558 6.66 1.80 74 7.38 2.16 makes appropriate use of them* The World Bank Group provides effective implementation 671 6.93 1.62 103 7.48 1.92 support* *Significantly different between FY2016 and FY2013 89 World Bank Group Country Opinion Survey 2016: Rwanda G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policies under which the WBG discloses any information in its possession that is not a list of exceptions?* Percentage of Respondents FY 2013 FY 2016 Yes 69.9% 17.6% No 30.1% 82.4% *Significantly different between FY2016 and FY2013 Have you requested information from the World Bank Group on its activities in the past year?* Percentage of Respondents FY 2013 FY 2016 Yes 36.2% 24.2% No 63.8% 75.8% *Significantly different between FY2016 and FY2013 Were you able to obtain this information? Percentage of Respondents FY 2013 FY 2016 Yes 89.4% 88.1% No 10.6% 11.9% Do you have access to the Internet?* Percentage of Respondents FY 2013 FY 2016 Yes 77.7% 94.3% No 22.3% 5.7% *Significantly different between FY2016 and FY2013 Do you use/have used the World Bank Group website?* Percentage of Respondents FY 2013 FY 2016 Yes 83.8% 56.6% No 16.2% 43.4% *Significantly different between FY2016 and FY2013 Which Internet connection do you use primarily when visiting a World Bank Group website?* Percentage of Respondents FY 2013 FY 2016 High speed/WiFi 62.4% 89.4% Dial-up 37.6% 10.6% *Significantly different between FY2016 and FY2013 Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) FY 2013 FY 2016 N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate* 612 6.66 1.62 143 7.41 2.33 I find the information on the World Bank Group’s websites 623 6.72 1.67 141 7.76 2.14 useful* When I need information from the World Bank Group I know 650 6.71 1.89 131 6.75 2.84 how to find it The World Bank Group is responsive to my information 660 6.71 1.97 96 7.11 2.55 requests and inquiries *Significantly different between FY2016 and FY2013 90 World Bank Group Country Opinion Survey 2016: Rwanda Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Yellow highlight indicates significant difference between Yes and No means. 91 World Bank Group Country Opinion Survey 2016: Rwanda Appendix G: Rwanda FY 2016 Questionnaire World Bank Group Country Survey FY16 – Rwanda The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Rwanda or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Rwanda, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Rwanda. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 92 World Bank Group Country Opinion Survey 2016: Rwanda SECTION A: GENERAL ISSUES FACING RWANDA A1. Listed below are a number of development priorities in Rwanda. Please identify which of the following you consider the most important development priorities in Rwanda? (Choose no more than THREE) 1 Food security 15 Global/regional integration Public sector governance/reform (i.e., government Health (incl. communicable/non-communicable 2 effectiveness, public financial management, public 16 diseases) expenditure, fiscal system reform) Social protection (e.g., pensions, targeted social Natural resource management (e.g., oil, gas, 3 17 assistance, Vision 2020 Umurenge Program (VUP)) mining) 4 Gender equality 18 Poverty reduction 5 Private sector development 19 Transport (e.g., roads, bridges, transportation) 6 Foreign direct investment 20 Education 7 Urban development 21 Trade and exports 8 Energy 22 Anti corruption 9 Job creation/employment 23 Law and justice (e.g., judicial system) 10 Rural and agricultural development 24 Climate change (e.g., mitigation, adaptation) 11 Financial markets 25 Economic growth 12 Water and sanitation 26 Disaster management 13 Environmental sustainability 27 Information and communications technology 14 Equality of opportunity (i.e., equity) A2. The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Rwanda? (Choose no more than THREE) 1 Water and sanitation 14 Anti corruption 2 Equality of opportunity (i.e., equity) 15 Education 3 Rural and agricultural development 16 Foreign direct investment 4 Climate change (e.g., mitigation, adaptation) 17 Energy Public sector governance/reform (i.e., government 5 Global/regional integration 18 effectiveness, public financial management, public expenditure, fiscal system reform) 6 Gender equality 19 Private sector development 7 Economic growth 20 Natural resource management (e.g., oil, gas, mining) 8 Urban development 21 Environmental sustainability Health (incl. communicable/non-communicable Social protection (e.g., pensions, targeted social 9 22 diseases) assistance, Vision 2020 Umurenge Program (VUP)) 10 Law and justice (e.g., judicial system) 23 Job creation/employment 11 Transport (e.g., roads, bridges, transportation) 24 Financial markets 12 Information and communications technology 25 Trade and exports 13 Disaster management 26 Food security 93 World Bank Group Country Opinion Survey 2016: Rwanda SECTION A: GENERAL ISSUES FACING RWANDA A3. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Rwanda? (Choose no more than TWO) 1 Consistent economic growth 2 More reliable social safety net 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Better employment opportunities for young people 11 Better employment opportunities for women 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Other (please specify):_____________________________________ A4. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Rwanda? (Select only ONE response) 1 A very big problem 2 A moderately big problem 3 A small problem 4 Not a problem at all 5 Don’t know A5. In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? (Select only ONE response) 1 A very serious problem 2 A somewhat serious problem 3 Not too serious problem 4 Not a problem 5 Don’t know 94 World Bank Group Country Opinion Survey 2016: Rwanda SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. B1. How familiar are you with the work of the World Bank Group in Rwanda? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Rwanda. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Rwanda solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in Rwanda, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Rwanda? (Choose no more than THREE) Natural resource management (e.g., oil, gas, Health (incl. communicable/non-communicable 1 15 mining) diseases) 2 Transport (e.g., roads, bridges, transportation) 16 Economic growth 3 Global/regional integration 17 Private sector development 4 Job creation/employment 18 Water and sanitation Public sector governance/reform (i.e., government Social protection (e.g., pensions, targeted social 5 effectiveness, public financial management, public 19 assistance, Vision 2020 Umurenge Program (VUP)) expenditure, fiscal system reform) 6 Trade and exports 20 Climate change (e.g., mitigation, adaptation) 7 Rural and agricultural development 21 Information and communications technology 8 Foreign direct investment 22 Gender equality 9 Education 23 Equality of opportunity (i.e., equity) 10 Energy 24 Law and justice (e.g., judicial system) 11 Food security 25 Poverty reduction 12 Financial markets 26 Anti corruption 13 Urban development 27 Disaster management 14 Environmental sustainability 95 World Bank Group Country Opinion Survey 2016: Rwanda SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Rwanda? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Policy advice, studies, analyses   2 Data and statistics   3 Financial resources   4 Capacity development   5 Technical assistance   Help to bring discipline/effective supervision to 6   implementation of investment projects 7 Mobilizing third party financial resources   8 Donor coordination   9 Other (please specify): ________________________   10 Don’t know   B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Rwanda? (Choose no more than TWO) 1 Too influenced by developed countries 2 Not exploring alternative policy options 3 Not collaborating enough with stakeholders outside the Government 4 Its advice and strategies do not lend themselves to practical problem solving 5 Not enough public disclosure of its work 6 Arrogant in its approach 7 Not client focused 8 The credibility of its knowledge/data 9 World Bank Group’s processes too complex 10 Not willing to honestly criticize policies and reform efforts in the country 11 Staff too inaccessible 12 Imposing technocratic solutions without regard to political realities 13 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 14 Not aligned with other donors’ work 15 Not aligned with country priorities 16 Not adequately sensitive to political/social realities in Rwanda 17 Other (please specify): __________________________________________________ 18 Don’t know 96 World Bank Group Country Opinion Survey 2016: Rwanda SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. B7. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Rwanda? (Choose no more than TWO) 1 Trust Fund management 2 Knowledge products/services (analytical work, studies, surveys, etc.) 3 Capacity development 4 Technical assistance (advice, best practice, international experience, etc.) 5 Investment lending (financing specific projects) 6 Policy based lending / budget support to the Government 7 Program for Results (PforR) 8 Other (please specify): __________________________________________________ 9 Don’t know B8. To what extent do you believe that the World Bank Group’s work and support help the poorest in Rwanda? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Parliament 7 NGOs/Community Based Organizations (CBOs) 2 Donor community 8 Youth/university groups 3 Media 9 Beneficiaries 4 Local Government Other (please specify): 10 5 Private sector __________________________________ 6 Academia/think tanks/research institutes 11 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Rwanda? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B10 1 2 3 4 5 6 7 8 9 10  relevant role in development in Rwanda The World Bank Group’s work is aligned with what I B11 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Rwanda 97 World Bank Group Country Opinion Survey 2016: Rwanda SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. To what extent is the World Bank Group an effective development partner in Rwanda, in terms of each of the following? To no To a very Don't degree at significant know all degree B12 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B13 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B14 1 2 3 4 5 6 7 8 9 10  circumstances) B15 Being inclusive 1 2 3 4 5 6 7 8 9 10  B16 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B17 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B18 1 2 3 4 5 6 7 8 9 10  the ground Ease of access to the people at the World Bank B19 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10  work B20 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B21 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B22 1 2 3 4 5 6 7 8 9 10  partners B23 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B24 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Rwanda with B25 1 2 3 4 5 6 7 8 9 10  respect B26 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B27. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The Government works inefficiently 2 Poor donor coordination 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 There is not an adequate level of citizen/civil society participation 6 The World Bank Group works too slowly 7 The World Bank Group does not do adequate follow through/follow-up 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Other (please specify): ________________________________________ 98 World Bank Group Country Opinion Survey 2016: Rwanda SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Rwanda? Not important Very Don't at all important know 1 Financial markets 1 2 3 4 5 6 7 8 9 10  2 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  3 Anti corruption 1 2 3 4 5 6 7 8 9 10  4 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  5 Urban development 1 2 3 4 5 6 7 8 9 10  6 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  7 Trade and exports 1 2 3 4 5 6 7 8 9 10  8 Information and communications technology 1 2 3 4 5 6 7 8 9 10  9 Poverty reduction 1 2 3 4 5 6 7 8 9 10  10 Gender equality 1 2 3 4 5 6 7 8 9 10  11 Private sector development 1 2 3 4 5 6 7 8 9 10  12 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  13 Water and sanitation 1 2 3 4 5 6 7 8 9 10  14 Economic growth 1 2 3 4 5 6 7 8 9 10  15 Energy 1 2 3 4 5 6 7 8 9 10  16 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 17 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 18 Job creation/employment 1 2 3 4 5 6 7 8 9 10  19 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 20 1 2 3 4 5 6 7 8 9 10  assistance, Vision 2020 Umurenge Program (VUP)) 21 Rural and agricultural development 1 2 3 4 5 6 7 8 9 10  22 Global/regional integration 1 2 3 4 5 6 7 8 9 10  23 Food security 1 2 3 4 5 6 7 8 9 10  24 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  Health (incl. communicable/non-communicable 25 1 2 3 4 5 6 7 8 9 10  diseases) 26 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  27 Education 1 2 3 4 5 6 7 8 9 10  99 World Bank Group Country Opinion Survey 2016: Rwanda SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Rwanda? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know 1 Gender equality 1 2 3 4 5 6 7 8 9 10  2 Information and communications technology 1 2 3 4 5 6 7 8 9 10  3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  4 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  5 Poverty reduction 1 2 3 4 5 6 7 8 9 10  6 Anti corruption 1 2 3 4 5 6 7 8 9 10  7 Private sector development 1 2 3 4 5 6 7 8 9 10  8 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  9 Trade and exports 1 2 3 4 5 6 7 8 9 10  10 Economic growth 1 2 3 4 5 6 7 8 9 10  Health (incl. communicable/non-communicable 11 1 2 3 4 5 6 7 8 9 10  diseases) 12 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 13 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 14 Job creation/employment 1 2 3 4 5 6 7 8 9 10  15 Financial markets 1 2 3 4 5 6 7 8 9 10  16 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  17 Energy 1 2 3 4 5 6 7 8 9 10  18 Rural and agricultural development 1 2 3 4 5 6 7 8 9 10  19 Global/regional integration 1 2 3 4 5 6 7 8 9 10  20 Food security 1 2 3 4 5 6 7 8 9 10  21 Education 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 22 1 2 3 4 5 6 7 8 9 10  assistance, Vision 2020 Umurenge Program (VUP)) 23 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  100 World Bank Group Country Opinion Survey 2016: Rwanda SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in Rwanda? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Rwanda? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C4 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Rwanda The World Bank Group meets Rwanda’s needs C5 for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10  analysis, data, technical assistance) C6. To what extent do you believe the World Bank Group measures and corrects its work in real time in Rwanda? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 101 World Bank Group Country Opinion Survey 2016: Rwanda SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Rwanda, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D6 1 2 3 4 5 6 7 8 9 10  good practices D7 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  Are adaptable to Rwanda’s specific D8 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D9. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D10. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 102 World Bank Group Country Opinion Survey 2016: Rwanda SECTION E: WORKING WITH THE WORLD BANK GROUP If you have NO exposure to/experience in working in any of the areas listed below, please respond “Don’t know”. To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in Rwanda Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10  Rwanda’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) E10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Rwanda? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E11. Which of the following best describes the World Bank Group’s support in Rwanda? (Select only one response) The World Bank Group is sufficiently selective and focuses on the most important development challenges in 1 Rwanda The World Bank Group is not sufficiently selective in Rwanda, and it is involved in too many areas of 2 development 3 Don’t know 103 World Bank Group Country Opinion Survey 2016: Rwanda SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN RWANDA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Rwanda? (Choose no more than TWO) 1 Offer more innovative financial products 2 Ensure greater selectivity in its work 3 Provide more adequate data/knowledge/statistics/figures on Rwanda’s economy 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Increase the level of capacity development in the country 7 Improve the quality of its experts as related to Rwanda’s specific challenges 8 Offer more innovative knowledge services 9 Collaborate more effectively with Government clients (e.g., national, local) 10 Work faster 11 Reduce the complexity of obtaining World Bank Group financing 12 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Rwanda, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Rwanda? (Select only ONE response) 1 Financial services 2 Knowledge products 3 None of the above 4 The combination is appropriate for Rwanda 5 Don’t know 104 World Bank Group Country Opinion Survey 2016: Rwanda SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Rwanda? (Choose no more than TWO) 1 Facebook 7 International television 2 Twitter 8 Local newspapers 3 International newspapers 9 Internet 4 Local radio 10 Mobile phones 5 International radio 11 Other (please specify): ____________________ 6 Local television G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Direct contact with World Bank Group (i.e., face 1 5 World Bank Group’s website to face meetings/discussions) Social media (e.g., Facebook, blogs, Twitter, 2 Mobile phones 6 YouTube, Flickr) World Bank Group’s seminars/workshops/ 3 7 e-Newsletters conferences World Bank Group’s publications and other 4 8 Other (please specify): ____________________ written materials Are you aware of the World Bank Group's Access to Information Policies under which the G3 World Bank Group discloses any information in its possession that is not on a list of Yes No exceptions? (If YES please go to Question G4; if NO please go to G5) G4. If yes, from which of the following sources did you learn about the World Bank Group's Access to Information Policies? (Select only ONE response) 1 World Bank Group’s seminars/workshops/conferences 2 World Bank Group’s website 3 World Bank Group’s e-Newsletters 4 News/Media 5 Colleagues/Friends/Peer organizations 6 Other (please specify): _____________________ Have you requested information from the World Bank Group on its activities in the past G5 Yes No year? (If YES please go to Question G6; if NO please go to G7) G6 Were you able to obtain this information? Yes No G7 Do you have access to the Internet? Yes No G8 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., Facebook, blogs, G9 Yes No Twitter, YouTube, and Flickr)? 105 World Bank Group Country Opinion Survey 2016: Rwanda SECTION G: COMMUNICATION AND INFORMATION SHARING G10. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G11 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G12 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G13 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution When I need information from the World Bank Group I G14 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group is responsive to my information G15 1 2 3 4 5 6 7 8 9 10  requests and inquiries 106 World Bank Group Country Opinion Survey 2016: Rwanda SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 CSO/NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial 4 14 Trade Union Department or Agency 5 Single Project Implementation Unit (SPIU) 15 Faith-Based Group Consultant/Contractor working on World Bank 6 16 Youth Group Group supported project/program 7 Local Government Office or Staff 17 Academia/Research Institute/Think Tank 8 Bilateral/Multilateral Agency 18 Judiciary Branch 9 Private Sector Organization 19 Other (please specify): ________________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water and sanitation 12 Gender 2 Social protection and labor 13 Transport 3 ICT 14 Urban, rural, and social development Environment and natural resource 4 15 Governance management 5 Private sector development 16 Youth development 6 Education 17 Job creation/employment 7 Health 18 Agriculture/food security 8 Energy and extractives 19 Climate change/disaster management 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? (Select only ONE response) 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you primarily engage with in Rwanda? (Select only ONE response) 1 The World Bank (IDA) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ 107 World Bank Group Country Opinion Survey 2016: Rwanda SECTION H: BACKGROUND INFORMATION H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in Rwanda? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Rwanda? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties (e.g., oversee/work on a WBG project) 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. Which best represents your geographic location? 1 Kigali City 2 Northern Province 3 Eastern Province 4 Western Province 5 Southern Province Thank you for completing the survey! 108