Documents & Reports

Europe - Resolving disputes between consumers and financial businesses : a practical guide based on experience in western Europe (English)

Abstract

This report outlines the fundamentals for the creation of an independent and effective financial ombudsman. These fundamentals comprise some basic principles and practical design issues. The report summarizes how financial ombudsmen increase consumer ... See More +

Details

  • Frizon, Francis; Thomas, Theo David;
  • 2012/01/01 00:00:00
  • Working Paper
  • 69916
  • 1
  • 2 (See all volumes)
  • EU Accession Countries
  • Europe and Central Asia
  • 2012/06/20 00:00:00
  • Disclosed
  • a practical guide based on experience in western Europe
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