Documents & Reports

Europe - Resolving disputes between consumers and financial businesses : a practical guide based on experience in western Europe (English)


This report outlines the fundamentals for the creation of an independent and effective financial ombudsman. These fundamentals comprise some basic principles and practical design issues. The report summarizes how financial ombudsmen increase consumer ... See More +


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Complete Report in English

Official version of document (may contain signatures, etc)

*The text version is uncorrected OCR text and is included solely to benefit users with slow connectivity.