World Bank Group Country Opinion Survey 2016: Malawi FY 2016 Malawi Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 July 2016 World Bank Group Country Opinion Survey 2016: Malawi Acknowledgements The Malawi Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Svetlana Markova, Jessica Cameron, Jing Guo, Calita Woods, and Isabel Tepedino. Dania Mendoza and Noreen Wambui provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Malawi country team and the local independent consultants. In particular, PORG is grateful for the support from Zeria Banda (Communications Officer) who coordinated the survey related activities from Lilongwe, Malawi. 1 World Bank Group Country Opinion Survey 2016: Malawi Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Malawi ......................................................8 V. Overall Attitudes toward the World Bank Group .......................13 VI. Sectoral Effectiveness................................................................20 VII. How the World Bank Group Operates .......................................24 VIII. World Bank Group’s Knowledge and Instruments .....................30 IX. The Future Role of the World Bank Group in Malawi ................34 X. Communication and Outreach ..................................................37 XI. Appendices ................................................................................41 2 World Bank Group Country Opinion Survey 2016: Malawi I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Malawi perceive the WBG. The survey explored:  General Issues Facing Malawi  Overall Attitudes toward the World Bank Group  World Bank Group’s Effectiveness and Results  The World Bank Group’s Knowledge Work and Activities  Working with the World Bank Group  The Future Role of the World Bank Group in Malawi  Communication and Information Sharing  Background Information II. Methodology From April to May 2016, 500 stakeholders of the WBG in Malawi were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the Office of the President, Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/ contractors working on WBG-supported projects/programs; local governments; bilateral/ multilateral agencies; private sector organizations; private foundations; the financial sector/ private banks; NGOs/community based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 340 stakeholders participated in the survey (68% response rate). Some respondents received and returned the questionnaires via post or courier; others completed the questionnaire with the presence of an independent research consultant. Respondents were asked about: general issues facing Malawi; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Malawi; and the WBG’s communication and information sharing. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’13 (response rate is 71%, N=427). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’13 COS report and the non- weighted data presented in appendices A, B, C, D, and F. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix E (page 89). 3 World Bank Group Country Opinion Survey 2016: Malawi III. Demographics of the Sample Current Position  For further analyses, respondents from the Office of the President/Prime Minister were combined with respondents from the office of a minister; respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from NGOs/community based organizations, private foundations, faith-based groups, youth groups, and trade unions were combined in the “CSO” category. There were no respondents from the judiciary branch. 4 World Bank Group Country Opinion Survey 2016: Malawi III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2016: Malawi III. Demographics of the Sample (continued) Geographic Locations  For further analyses, the small number of respondents from towns and rural district areas were combined in the “Other” category. Geographic location comparisons can be found in Appendix C (page 80). Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2016: Malawi III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Year comparison: Respondents in this year’s Country Survey and the FY’13 Country Survey had statistically similar levels of familiarity with the WBG (weighted mean in FY’16 = 6.6; weighted mean in FY’13 = 6.6)1.  Respondents’ levels of familiarity with the WBG were significantly, strongly correlated with their ratings of the WBG’s overall effectiveness in Malawi, and significantly, moderately correlated with the extent to which the WBG plays a relevant role in development in Malawi, and the extent to which the WBG contributes to the country’s development results. 1 Please refer to Appendix E (page 89) for more details on weighting. The means in the chart were calculated based on un-weighted data. 7 World Bank Group Country Opinion Survey 2016: Malawi IV. General Issues Facing Malawi Headed in the Right Direction2  Year comparison: This year’s respondents were significantly less likely to believe that Malawi is headed in the right direction compared to respondents in the FY’13 Country Survey.  Stakeholder groups: In this year’s Country Survey, respondents from the Office of the President/Prime Minister/Minister were significantly more likely to indicate that Malawi is headed in the right direction, while respondents from CSOs were significantly less positive about the prospect of Malawi. 2 Percentages presented in the chart were calculated based on weighted data from FY’16 and FY’13. 8 World Bank Group Country Opinion Survey 2016: Malawi IV. General Issues Facing Malawi (continued) Development Priority  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the most important development priorities in Malawi were “food security” (41%) and “education” (32%). 9 World Bank Group Country Opinion Survey 2016: Malawi IV. General Issues Facing Malawi (continued) What Would Contribute Most to Reducing Poverty  Year comparison: In the previous FY’13 Country Survey, respondents indicated that the greatest contributors to poverty reduction in Malawi were “agricultural development/ commercialization” (42%), “education” (39%), and “economic growth” (37%). 10 World Bank Group Country Opinion Survey 2016: Malawi IV. General Issues Facing Malawi (continued) Factors Contributing to “Shared Prosperity”  Year comparison: In the previous FY’13 Country Survey, respondents indicated that the greatest contributors to “shared prosperity” in Malawi were “education and training that better ensure job opportunity” (34%) and “better entrepreneurial opportunities” (31%). 11 World Bank Group Country Opinion Survey 2016: Malawi IV. General Issues Facing Malawi (continued) Gap between the Rich and the Poor Global Climate Change 12 World Bank Group Country Opinion Survey 2016: Malawi V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts  Year comparison: Respondents in the previous FY’13 Country Survey most often attributed failed or slow World Bank assisted reform efforts to that “reforms are not well thought out in light of country challenges” (35%) and “the Government works inefficiently” (34%). 13 World Bank Group Country Opinion Survey 2016: Malawi V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness3 (Indicator Question) Achieving Development Results (Indicator Question) 3 Means presented in the charts on this page were calculated based on weighted data from FY’16 and FY’13. 14 World Bank Group Country Opinion Survey 2016: Malawi V. Overall Attitudes toward the World Bank Group (continued) WBG Staff Preparedness4 The World Bank and the IFC Working Together  Only those stakeholders who responded “Yes” to the question “Do your projects involve both the World Bank and the IFC?” provided their views on the working relationship between the World Bank and the IFC. 4 Means presented in the chart were calculated based on weighted data. 15 World Bank Group Country Opinion Survey 2016: Malawi V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups  Stakeholder groups: Respondents from PMUs/consultants/contractors on WBG- supported projects had the highest mean ratings for the aggregated responses to the twenty seven COS indicator questions, whereas respondents from the office of a parliamentarian had significantly lower mean ratings. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (see page 58).  Collaboration: Respondents who collaborate with the WBG had significantly higher mean ratings for the aggregated responses to the twenty seven COS indicator questions (mean rating = 6.9) compared to respondents who do not collaborate with the WBG (mean rating = 6.3). Responses for individual indicator questions by exposure to the WBG can be found in Appendix F (page 94). 16 World Bank Group Country Opinion Survey 2016: Malawi V. Overall Attitudes toward the World Bank Group (continued) Greatest Value  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank’s greatest value to Malawi was its “financial resources”: “policy based lending/budget support to the Government” (57%) and “investment lending” (41%). 17 World Bank Group Country Opinion Survey 2016: Malawi V. Overall Attitudes toward the World Bank Group (continued) Most Effective Instruments in Reducing Poverty  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the most effective World Bank’s instruments in reducing poverty in Malawi were “investment lending” (50%), “capacity development” (47%), and “policy based lending/ budget support to the Government” (47%). 18 World Bank Group Country Opinion Survey 2016: Malawi V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank’s greatest weakness in its work in the country was being “too influenced by developed countries” (31%). 19 World Bank Group Country Opinion Survey 2016: Malawi VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison5 5 All means presented in this chart are calculated based on weighted data. See Appendix E for details. 20 World Bank Group Country Opinion Survey 2016: Malawi VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration6 6 Note in the Appendix on the sectoral effectiveness (Appendix A, page 51) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 21 World Bank Group Country Opinion Survey 2016: Malawi VI. Sectoral Effectiveness (continued) The WBG Promoting Private Public Partnerships Helping the Poorest 22 World Bank Group Country Opinion Survey 2016: Malawi VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Malawi, bivariate correlational analyses were conducted using respondents’ ratings of the twenty specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in Malawi. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at food security;  The WBG’s effectiveness at poverty reduction;  The WBG’s effectiveness at education; and  The WBG’s effectiveness at financial sector development.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Malawi, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The area determined to be key driver from these analyses was:  The WBG’s effectiveness at poverty reduction;  The WBG’s effectiveness at communicable/non-communicable diseases;  The WBG’s effectiveness at agricultural development;  The WBG’s effectiveness at education; and  The WBG’s effectiveness at financial sector development. 23 World Bank Group Country Opinion Survey 2016: Malawi VII. How the World Bank Group Operates The World Bank Group’s Work in Malawi: Year Comparison7 The World Bank Group’s Work in Malawi: Collaboration 7 Means in the chart were calculated based on weighted data. 24 World Bank Group Country Opinion Survey 2016: Malawi VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison8 8 Means in the chart were calculated based on weighted data. 25 World Bank Group Country Opinion Survey 2016: Malawi VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration 26 World Bank Group Country Opinion Survey 2016: Malawi VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison9 9 Means in the chart were calculated based on weighted data. 27 World Bank Group Country Opinion Survey 2016: Malawi VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration 28 World Bank Group Country Opinion Survey 2016: Malawi VII. How the World Bank Group Operates (continued) Internal Measuring and Monitoring 29 World Bank Group Country Opinion Survey 2016: Malawi VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities10  Stakeholder groups: In this year’s Country Survey, respondents from bilateral/ multilateral agencies indicated the most frequent usage (weekly/monthly) of the WBG’s knowledge work and activities compared to respondents from other stakeholder groups. 10 Percentages in the chart were calculated based on weighted data. 30 World Bank Group Country Opinion Survey 2016: Malawi VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Malawi’ Knowledge Needs11 (Indicator Question) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 11 Means in the charts on this page were calculated based on weighted data. 31 World Bank Group Country Opinion Survey 2016: Malawi VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities12 12 Means in the chart were calculated based on weighted data. 32 World Bank Group Country Opinion Survey 2016: Malawi VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Malawi’s Needs for Financial Instruments13 (Indicator Question) 13 Means in the chart were calculated based on weighted data. 33 World Bank Group Country Opinion Survey 2016: Malawi IX. The Future Role of the World Bank Group in Malawi Making the World Bank Group of Greater Value  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank should “reach out more to groups outside of Government” (49%) and “reduce the complexity of obtaining World Bank financing” (47%) to make itself of greater value in Malawi. 34 World Bank Group Country Opinion Survey 2016: Malawi IX. The Future Role of the WBG in Malawi (continued) Where the World Bank Group Should Focus its Resources  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank should focus its resources on “education” (39%), “public sector governance/reform” (34%), and “agricultural development/commercialization” (28%). 35 World Bank Group Country Opinion Survey 2016: Malawi IX. The Future Role of the WBG in Malawi (continued) Future Combination of the WBG Services 36 World Bank Group Country Opinion Survey 2016: Malawi X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 58) for all responses by stakeholder groups. General Information Sources  Year comparison: Respondents in the previous FY’13 Country Survey indicated that they got most of their information about economic and social development issues in Malawi from “local newspapers” (85%), “Internet” (43%), and “local radio” (34%). 37 World Bank Group Country Opinion Survey 2016: Malawi X. Communication and Outreach (continued) Preferred Information Sources  Year comparison: Respondents in the previous FY’13 Country Survey indicated that they would prefer to receive information from the World Bank through “World Bank website” (46%) and “World Bank seminars/workshops/conference” (45%). 38 World Bank Group Country Opinion Survey 2016: Malawi X. Communication and Outreach (continued) Access to Information14 Access to the Internet  98 percent of respondents in this year’s Country Survey indicated that they had access to the Internet. 14 Percentages presented in the charts on this page were calculated based on weighted data. 39 World Bank Group Country Opinion Survey 2016: Malawi X. Communication and Outreach (continued) The WBG Website Usage15 Use of the WBG’s Social Media Channels 15 Percentages presented in the chart were calculated based on weighted data. 40 World Bank Group Country Opinion Survey 2016: Malawi XI. Appendices A. Responses to All Questions across All Respondents...................... 42 B. Responses to All Questions by Stakeholder Groups ...................... 56 C. Responses to Indicator Questions by Geographic Location........... 78 D. Responses to Selected Questions by Level of Collaboration with the World Bank Group ........................................................................ 80 E. Responses to Selected Questions by Year ..................................... 87 F. Indicator Questions as a Function of Exposure to the WBG .......... 92 G. WBG Country Opinion Survey FY16 – Malawi Questionnaire ....... 93 Malawi 41 World Bank Group Country Opinion Survey 2016: Malawi Appendix A: Responses to All Questions across All Respondents (N=340) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Malawi Percentage of Respondents 1. In general would you say that Malawi is headed in ... ? (N=329) The right direction 38.9% The wrong direction 45.3% Not sure 15.8% 2. Listed below are a number of development priorities in Malawi. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Malawi? (Choose no more than THREE) (Responses Combined; N=330) Public sector governance/reform (i.e., government effectiveness, public financial 45.8% management, public expenditure, fiscal system reform) Food security 42.4% Education 30.0% Irrigation development 23.9% Agricultural development 22.7% Transport infrastructure 22.1% Energy 17.0% Macroeconomic management and economic growth 12.4% Private sector development 12.1% Public health 11.8% Industrial development 10.9% Integrated rural development 9.4% Climate change (e.g., mitigation, adaptation) 7.6% Youth development and empowerment 4.8% Science and technology 4.2% Natural resource management (e.g., mining) 4.2% Environmental management 3.0% Communicable/non-communicable diseases (e.g., Malaria, HIV and AIDS 2.7% management) Tourism 2.4% Water and sanitation 2.4% Child development 2.1% 42 World Bank Group Country Opinion Survey 2016: Malawi A. General Issues Facing Malawi (continued) 3. The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing Percentage of Respondents poverty in Malawi? (Choose no more than THREE) (Responses Combined; N=336) Agricultural development 46.1% Education 36.9% Public sector governance/reform (i.e., government effectiveness, public financial 30.7% management, public expenditure, fiscal system reform) Irrigation development 25.0% Macroeconomic management and economic growth 21.1% Youth development and empowerment 19.6% Integrated rural development 14.9% Food security 14.9% Industrial development 14.0% Private sector development 13.1% Energy 12.8% Transport infrastructure 12.5% Science and technology 7.7% Public health 5.1% Climate change (e.g., mitigation, adaptation) 5.1% Natural resource management (e.g., mining) 4.8% Water and sanitation 3.3% Environmental management 3.3% Tourism 2.4% Child development 2.1% Communicable/non-communicable diseases (e.g., Malaria, HIV and AIDS 1.8% management) 43 World Bank Group Country Opinion Survey 2016: Malawi A. General Issues Facing Malawi (continued) 4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Malawi? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=323) Education and training that better ensure entrepreneurship 30.3% Consistent economic growth 29.1% Better entrepreneurial opportunities (i.e., to start small and medium sized 20.4% businesses) Better governance and public sector management 19.5% Greater voice and participation for citizens to help ensure greater accountability 18.6% Better opportunity for the poor who live in rural areas 13.9% Greater access to micro-finance for the poor 13.9% Better quality public services 7.7% A growing middle class 7.4% Education and training that better ensure job opportunity 7.1% Greater access to health and nutrition for citizens 6.8% Better employment opportunities for young people 6.2% Greater equity of fiscal policy 5.9% More reliable social safety net 5.9% Other 2.5% Better employment opportunities for women 2.5% Better opportunity for the poor who live in urban areas 0.6% 5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Malawi? Percentage of Respondents (Select only ONE response) (N=340) A very big problem 74.7% A moderately big problem 21.5% A small problem 2.4% Not a problem at all 1.2% Don’t know 0.3% 6. In your view, is global climate change a very serious problem, somewhat Percentage of Respondents serious, not too serious, or not a problem? (Select only ONE response) (N=340) A very serious problem 80.0% A somewhat serious problem 17.4% Not too serious problem 2.4% Not a problem 0.3% Don’t know 0.0% 44 World Bank Group Country Opinion Survey 2016: Malawi B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Malawi? 335 0 6.50 2.07 (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s effectiveness 318 18 6.43 2.04 in Malawi. (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Malawi solve its most complicated 291 43 6.68 2.08 development challenges? (1-To no degree at all, 10-To a very significant degree) 4. When thinking about how the World Bank Group can have the most impact on development results in Malawi, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and Percentage of Respondents knowledge services) in Malawi? (Choose no more than THREE) (Responses Combined; N=332) Public sector governance/reform (i.e., government effectiveness, public financial 33.4% management, public expenditure, fiscal system reform) Agricultural development 27.7% Education 27.1% Irrigation development 26.5% Energy 20.8% Transport infrastructure 20.5% Industrial development 19.0% Integrated rural development 17.2% Macroeconomic management and economic growth 16.0% Food security 14.5% Youth development and empowerment 13.9% Private sector development 12.7% Public health 9.3% Climate change (e.g., mitigation, adaptation) 7.8% Science and technology 6.3% Natural resource management (e.g., mining) 5.4% Environmental management 4.8% Water and sanitation 3.9% Tourism 3.0% Child development 2.4% Communicable/non-communicable diseases (e.g., Malaria, HIV and AIDS 2.4% management) 45 World Bank Group Country Opinion Survey 2016: Malawi B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=302) activity do you believe is of greatest VALUE and which activity Greatest 2nd Greatest is of second greatest value in Malawi? Value Value Combined Financial resources 34.1% 20.1% 54.2% Policy advice, studies, analyses 21.2% 16.4% 37.6% Capacity development 16.9% 14.4% 31.3% Technical assistance 8.3% 15.4% 23.7% Help to bring discipline/effective supervision to implementation of 9.6% 11.4% 21.0% investment projects Donor coordination 3.3% 8.7% 12.0% Mobilizing third party financial resources 3.3% 6.0% 9.3% Data and statistics 2.0% 3.3% 5.3% Convening/facilitating 0.7% 2.0% 2.7% Linkage to non-Bank expertise (i.e., South-South knowledge 0.3% 1.7% 2.0% sharing) Other 0.3% 0.7% 1.0% 6. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Malawi? (Choose no more than TWO) (Responses Combined; N=336) Too influenced by developed countries 37.8% Not collaborating enough with stakeholders outside the Government 20.8% Imposing technocratic solutions without regard to political realities 17.9% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational 14.0% policies and procedures) Not adequately sensitive to political/social realities in Malawi 13.4% Its advice and strategies do not lend themselves to practical problem solving 12.8% World Bank Group’s processes too complex 12.2% Not enough public disclosure of its work 11.3% Not exploring alternative policy options 9.2% Not willing to honestly criticize policies and reform efforts in the country 8.3% Too few staff to adequately interact with the client 7.7% Arrogant in its approach 5.1% Not aligned with country priorities 4.5% Don’t know 3.9% Other 2.7% Not client focused 2.4% Not aligned with other donors’ work 0.9% The credibility of its knowledge/data 0.3% 7. Which World Bank Group’s instruments do you believe are the MOST effective Percentage of Respondents in reducing poverty in Malawi? (Choose no more than TWO) (Responses Combined; N=336) Investment lending (financing specific projects) 46.7% Capacity development 41.4% Multi-sectoral approaches 28.3% Technical assistance (advice, best practice, international experience, etc.) 23.8% Policy based lending/budget support to the Government 22.3% Knowledge products/services (analytical work, studies, surveys, etc.) 13.1% Trust Fund management 6.3% Don’t know 3.3% Other 1.8% 46 World Bank Group Country Opinion Survey 2016: Malawi B. Overall Attitudes toward the World Bank Group (continued) 8. To what extent do you believe that the World Bank Group’s work and Percentage of Respondents support help the poorest in Malawi? (Select only ONE response) (N=337) To a fully sufficient degree 6.5% To a somewhat sufficient degree 51.6% To a somewhat insufficient degree 23.7% To a very insufficient degree 11.3% Don't know 6.8% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Malawi? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 9. Overall the World Bank Group currently plays a relevant role in 323 10 6.88 2.07 development in Malawi* 10. The World Bank Group’s work is aligned with what I consider the 312 14 6.44 2.25 development priorities for Malawi* To what extent is the World Bank Group an effective development partner in Degree Malawi, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 11. Responsiveness to needs* 317 12 6.16 2.00 12. Flexibility (in terms of the institution’s products and services)* 292 33 5.13 1.95 13. Flexibility (in terms of changing country circumstances)* 295 30 5.32 1.89 14. Being inclusive* 301 21 5.84 2.06 15. Openness (sharing data and other information)* 314 14 6.63 2.36 16. Collaboration with the Government* 319 13 7.74 1.85 17. The speed in which it gets things accomplished on the ground* 293 34 5.54 2.02 18. Ease of access to the people at the World Bank Group who are 290 39 5.72 2.41 making decisions important to my work* 19. Collaboration with civil society* 257 73 6.25 2.31 20. Staff accessibility* 284 43 5.87 2.35 21. Sufficient technical staff in the country office 251 75 6.01 2.22 22. Collaboration with other donors and development partners* 291 40 7.85 1.80 23. Collaboration with the private sector* 256 73 6.27 2.12 24. Straightforwardness and honesty* 292 39 7.14 2.32 25. Treating clients and stakeholders in Malawi with respect* 294 38 7.29 2.18 26. Being a long-term partner* 319 13 8.68 1.81 47 World Bank Group Country Opinion Survey 2016: Malawi B. Overall Attitudes toward the World Bank Group (continued) 27. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more Percentage of Respondents than TWO) (Responses Combined; N=329) The Government works inefficiently 41.6% Reforms are not well thought out in light of country challenges 32.2% The World Bank Group is not sensitive enough to political/social realities on the 25.2% ground Lack of/inadequate levels of capacity in Government 24.9% Political pressures and obstacles 22.8% There is not an adequate level of citizen/civil society participation 21.3% The World Bank Group works too slowly 7.6% Poor donor coordination 6.4% Not enough staff in the field to interact with stakeholders 5.2% The World Bank Group does not do adequate follow through/follow-up 4.6% Other 2.1% C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Malawi? (1-Not important at all, 10-Very important) N DK Mean SD 1. Transport infrastructure 324 3 8.52 1.87 2. Food security 326 3 8.36 2.03 3. Public sector governance/reform (i.e., government effectiveness, public 328 2 8.62 1.76 financial management, public expenditure, fiscal system reform) 4. Natural resource management (e.g., mining) 319 3 7.25 2.27 5. Private sector development 319 3 7.84 1.92 6. Irrigation development 330 2 8.72 1.68 7. Industrial development 317 5 8.07 1.96 8. Public health 323 5 7.83 2.18 9. Energy 322 4 8.58 1.81 10. Child development 320 5 6.98 2.38 11. Integrated rural development 321 4 7.79 2.15 12. Climate change (e.g., mitigation, adaptation) 320 5 7.96 2.21 13. Poverty reduction 325 3 8.59 1.92 14. Communicable/non-communicable diseases (e.g., Malaria, HIV and AIDS 322 7 7.15 2.40 management) 15. Education 325 1 8.65 1.93 16. Agricultural development 320 2 8.86 1.55 17. Macroeconomic management and economic growth 324 3 8.40 1.80 18. Youth development and empowerment 320 6 7.51 2.11 19. Science and technology 321 6 7.93 1.99 20. Water and sanitation 324 5 8.05 1.88 21. Environmental management 323 6 7.78 2.10 22. Tourism 323 6 6.84 2.49 48 World Bank Group Country Opinion Survey 2016: Malawi C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the work Effectiveness it does in the following areas of development in Malawi? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Energy 183 145 6.46 2.27 2. Child development 145 178 6.06 2.21 3. Integrated rural development 215 105 6.73 1.98 4. Transport infrastructure 211 108 6.87 2.00 5. Food security 243 78 7.13 2.04 6. Public sector governance/reform (i.e., government effectiveness, public 246 83 7.11 2.03 financial management, public expenditure, fiscal system reform) 7. Natural resource management (e.g., mining) 185 141 6.25 2.04 8. Trade and private sector development 195 125 6.61 2.01 9. Irrigation development 217 108 6.54 2.21 10. Youth development and empowerment 163 155 5.55 2.20 11. Macroeconomic management and economic growth 228 92 7.15 2.09 12. Water and sanitation 214 113 6.97 2.13 13. Environmental management 190 137 6.63 2.12 14. Tourism 140 182 4.73 2.22 15. Climate change (e.g., mitigation, adaptation) 195 125 6.53 2.11 16. Poverty reduction 262 62 6.95 2.26 17. Communicable/non-communicable diseases (e.g., Malaria, HIV and AIDS 176 147 6.53 2.33 management) 18. Education 244 81 7.34 1.99 19. Agricultural development 260 71 7.15 2.06 20. Financial sector development 232 94 7.28 1.91 Achieving Development Results* N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development results in Malawi? (1-To no degree at all, 10-To a very significant 315 16 6.88 1.87 degree) To what extent do you agree with the following statements about the World Bank Group in Malawi? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group's financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet the 294 37 6.15 2.13 needs of Malawi* 5. The World Bank Group meets Malawi’s needs for knowledge services (e.g., 291 37 6.62 1.96 research, analysis, data, technical assistance)* Measuring and Correcting the World Bank Group’s Work N DK Mean SD 6. To what extent do you believe the World Bank Group measures and corrects its work in real time in Malawi? (1-To no degree at all, 10-To a very significant 228 102 6.50 1.94 degree) 49 World Bank Group Country Opinion Survey 2016: Malawi D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=334) Weekly 4.8% Monthly 12.6% A few times a year 36.8% Rarely 24.0% Never 21.9% In Malawi, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 265 58 6.30 1.97 3. Include appropriate level of stakeholder involvement during preparation 274 49 6.46 1.97 4. Lead to practical solutions 285 40 6.24 2.04 5. Are accessible (well written and easy to understand) 286 37 6.73 2.13 6. Are source of relevant information on global good practices 293 30 7.68 1.85 7. Are adequately disseminated 284 38 6.14 2.29 8. Are adaptable to Malawi’s specific development challenges and country 294 31 6.11 2.19 circumstances* 9. Are useful for policy makers 294 32 7.63 1.91 Overall Evaluations N DK Mean SD 10. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your 310 21 6.94 2.06 country?* (1-Not significant at all, 10-Very significant) 11. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 296 35 7.67 1.68 technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 252 78 6.12 2.22 2. The World Bank Group effectively monitors and evaluates the projects and 291 38 7.74 1.80 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 258 72 6.43 2.05 4. The World Bank Group’s “Safeguard Policy” requirements are reasonable 220 106 6.80 2.17 5. The World Bank Group’s conditions on its lending are reasonable 243 77 6.11 2.26 6. The World Bank Group takes decisions quickly in Malawi* 254 65 5.94 2.16 7. Working with the World Bank Group increases Malawi's institutional 283 42 7.58 1.86 capacity 8. Where country systems (e.g., procurement, financial management, etc.) are 235 90 7.34 2.29 adequate, the World Bank Group makes appropriate use of them* 9. The World Bank Group provides effective implementation support (i.e., 283 41 7.50 1.99 supervision of projects) WBG Promoting PPP in Malawi N DK Mean SD 10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Malawi? (1-To no 261 69 6.65 1.99 degree at all, 10-To a very significant degree) 50 World Bank Group Country Opinion Survey 2016: Malawi E. Working with the World Bank Group (continued) 11. Which of the following best describes the World Bank Gro up’s support in Percentage of Respondents Malawi? (Select only ONE response) (N=332) The World Bank Group is sufficiently selective and focuses on the most important 57.8% development challenges in Malawi The World Bank Group is not sufficiently selective in Malawi, and it is involved in 20.5% too many areas of development Don't know 21.7% F. The Future Role of the World Bank Group in Malawi 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Malawi? (Choose no more than TWO) (Responses Combined; N=334) Increase the level of capacity development in the country 36.8% Reach out more to groups outside of Government 35.0% Reduce the complexity of obtaining World Bank Group financing 28.4% Offer more innovative financial products 20.7% Collaborate more effectively with Government clients (e.g., national, state, local) 18.0% Improve the quality of its experts as related to Malawi’s specific challenges 13.2% Ensure greater selectivity in its work 10.5% Provide more adequate data/knowledge/statistics/figures on Malawi’s economy 8.7% Improve the competitiveness of its financing compared to markets (e.g., cost, 6.6% timeliness, other terms) Offer more innovative knowledge services 6.3% Work faster 4.8% Other 4.2% 2. When considering the combination of services that the World Bank Group offers in Malawi, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more Percentage of Respondents of in Malawi? (Select only ONE response) (N=323) The combination is appropriate for Malawi 44.6% Financial services 34.1% Knowledge products 17.6% Don't know 2.2% None of the above 1.2% Convening services 0.3% 51 World Bank Group Country Opinion Survey 2016: Malawi G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Malawi? (Choose no more than TWO) (Responses Combined; N=329) Local newspapers 62.0% Internet 48.0% Local radio 24.9% Local television 12.8% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 12.5% International television 9.1% Periodicals 7.9% Other 4.6% International newspapers 3.6% International radio 1.5% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=327) World Bank Group’s website 43.7% World Bank Group’s publications and other written materials 42.2% World Bank Group’s seminars/workshops/conferences 41.3% e-Newsletters 27.5% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 21.4% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 8.9% Mobile phones 4.9% Other 2.1% 3. Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its Percentage of Respondents possession that is not on a list of exceptions? (N=311) Yes 17.4% No 82.6% 4. If yes, from which of the following sources did you learn about the World Percentage of Respondents Bank Group's Access to Information Policies? (Select only ONE response) (N=52) World Bank Group's website 55.8% World Bank Group's seminars/workshops/conferences 23.1% Colleagues/Friends/Peer organizations 9.6% News/Media 7.7% World Bank Group's e-Newsletters 1.9% Other 1.9% 5. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=292) Yes 20.9% No 79.1% Percentage of Respondents 6. Were you able to obtain this information? (N=60) Yes 88.3% No 11.7% 52 World Bank Group Country Opinion Survey 2016: Malawi G. Communication and Information Sharing (continued) Percentage of Respondents 7. Do you have access to the Internet? (N=280) Yes 97.5% No 2.5% Percentage of Respondents 8. Do you use/have you used the World Bank Group website? (N=274) Yes 63.9% No 36.1% 9. Do you currently consult the World Bank Group social media sites (e.g., Percentage of Respondents Facebook, blogs, Twitter, YouTube, and Flickr)? (N=273) Yes 9.5% No 90.5% 10. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=266) High speed/WiFi 82.7% Dial-up 17.3% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 11. I find the World Bank Group’s websites easy to navigate 213 72 7.81 2.00 12. I find the information on the World Bank Group’s websites useful 210 70 8.37 1.71 13. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, 93 187 7.26 2.34 YouTube, Flickr) are valuable sources of information about the institution 14. When I need information from the World Bank Group I know how to find it 233 65 7.14 2.76 (e.g., whom to call, where to reach them, etc.) 15. The World Bank Group is responsive to my information requests and inquiries 174 108 7.26 2.35 53 World Bank Group Country Opinion Survey 2016: Malawi H. Background Information 1. Which of the following best describes your current position? (Select only ONE Percentage of Respondents response) (N=334) Employee of a Ministry, Ministerial Department or Implementation Agency 25.1% NGO/Community Based Organization 16.2% Private Sector Organization 10.2% Local Government Office or Staff 9.6% Bilateral/Multilateral Agency 6.9% Academia/Research Institute/Think Tank 5.1% Other 4.2% Media (press, radio, TV, web, etc.) 3.9% Project Management Unit (PMU) overseeing implementation of project/ 3.6% Consultant/Contractor working on World Bank Group supported project/program Faith-Based Group 3.3% Independent Government Institution (i.e., Regulatory Agency, Central Bank/ 3.0% oversight institution) Office of Parliamentarian 2.7% Trade Union 1.5% Office of Minister 1.2% Private Foundation 1.2% Financial Sector/Private Bank 1.2% Office of the President, Prime Minister 0.9% Youth Group 0.3% 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=329) Education 16.1% Other 15.2% Governance 10.3% Urban, rural, and social development 9.1% Agriculture 8.2% Generalist (specialized in multiple sectors) 7.3% Health, nutrition, and population 5.5% Finance and markets 5.5% Macroeconomics and fiscal management 4.0% Trade and competitiveness 3.3% Energy and extractives 2.4% Poverty 2.4% Environment and natural resources 2.1% Transport and ICT 2.1% Water 1.8% Social protection and labor 1.5% Public-private partnerships 1.2% Gender 1.2% Fragility, conflict and violence 0.3% Climate change 0.3% 54 World Bank Group Country Opinion Survey 2016: Malawi H. Background Information (continued) 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents (IDA, IFC, or MIGA) in your country? (Select only ONE response) (N=327) Yes 47.4% No 52.6% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Malawi? (Select only ONE response) (N=261) The World Bank (IDA) 75.5% The International Finance Corporation (IFC) 5.4% The Multilateral Investment Guarantee Agency (MIGA) 1.9% Other 17.2% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=286) Yes 17.1% No 82.9% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Malawi? (Select only ONE response) (N=47) The two institutions work well together 59.6% The way the two institutions work together needs improvement 23.4% The two institutions do not work well together 0.0% Don't know 17.0% 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Malawi? (Choose no more than TWO) (Responses Combined; N=319) Engage in World Bank Group related/sponsored events/activities 36.4% Collaborate as part of my professional duties 35.4% Use World Bank Group reports/data 29.2% Observer (i.e., follow in media, discuss in informal conversations, etc.) 26.6% Use World Bank Group website for information, data, research, etc. 24.8% Percentage of Respondents 8. What’s your gender? (N=337) Female 23.4% Male 76.6% Percentage of Respondents 9. Which best represents your geographic location? (N=334) City (e.g., Blantyre, Zomba, Lilongwe, Mzuzu) 79.6% Town (e.g., Luchenza, Mponela, Bolero) 0.6% District Headquarters (Boma) 16.2% Rural District Area 3.6% 55 World Bank Group Country Opinion Survey 2016: Malawi Appendix B: Responses to All Questions by Stakeholder Groups16  Office of President/Prime Minister/Minister N=7  Office of Parliamentarian N=9  Employee of a Ministry N=84  PMU/Consultant on WBG-supported Project N=12  Local Government N=32  Bilateral/Multilateral Agency N=23  Private Sector/Financial Sector/Private Bank N=38  CSO N=75  Media N=13  Independent Government Institution N=10  Academia/Research Institute/Think Tank N=17  Other N=14 A. General Issues facing Malawi In general, would you say that Malawi is headed in ... ?* Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other The right direction 85.7% 22.2% 48.8% 54.5% 62.5% 34.8% 32.4% 20.8% 23.1% 40.0% 25.0% 42.9% The wrong direction 0.0% 77.8% 32.9% 27.3% 25.0% 52.2% 47.1% 68.1% 53.8% 30.0% 56.3% 42.9% Not sure 14.3% 0.0% 18.3% 18.2% 12.5% 13.0% 20.6% 11.1% 23.1% 30.0% 18.8% 14.3% *Significantly different between stakeholder groups 16 Only 334 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 56 World Bank Group Country Opinion Survey 2016: Malawi A. General Issues facing Malawi (continued) Listed below are a number of development priorities in Malawi. Please identify which of the following you consider the most important development priorities in Malawi? (Choose no more than THREE) Office of Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Transport infrastructure 33.3% 11.1% 28.9% 27.3% 35.5% 17.4% 19.4% 8.1% 30.8% 20.0% 18.8% 35.7% Food security 66.7% 22.2% 42.2% 36.4% 41.9% 26.1% 44.4% 48.6% 46.2% 50.0% 31.3% 50.0% Public sector governance/reform 83.3% 44.4% 36.1% 45.5% 45.2% 47.8% 47.2% 44.6% 46.2% 80.0% 31.3% 71.4% Natural resource management 0.0% 0.0% 1.2% 9.1% 0.0% 4.3% 2.8% 9.5% 7.7% 0.0% 6.3% 7.1% Private sector development* 16.7% 0.0% 7.2% 18.2% 9.7% 21.7% 22.2% 6.8% 15.4% 0.0% 18.8% 35.7% Irrigation development 33.3% 44.4% 28.9% 18.2% 32.3% 21.7% 11.1% 21.6% 30.8% 20.0% 25.0% 7.1% Industrial development* 0.0% 0.0% 8.4% 27.3% 6.5% 0.0% 25.0% 8.1% 23.1% 30.0% 12.5% 7.1% Public health* 16.7% 11.1% 12.0% 0.0% 0.0% 0.0% 11.1% 21.6% 15.4% 10.0% 25.0% 0.0% Energy 0.0% 11.1% 18.1% 27.3% 9.7% 13.0% 22.2% 18.9% 23.1% 0.0% 12.5% 28.6% Child development 0.0% 0.0% 1.2% 0.0% 0.0% 0.0% 0.0% 5.4% 0.0% 0.0% 6.3% 7.1% Integrated rural development* 0.0% 11.1% 8.4% 18.2% 41.9% 4.3% 0.0% 8.1% 0.0% 0.0% 6.3% 0.0% Climate change 0.0% 11.1% 7.2% 0.0% 12.9% 8.7% 2.8% 10.8% 0.0% 10.0% 12.5% 0.0% Education 33.3% 44.4% 37.3% 0.0% 19.4% 47.8% 19.4% 32.4% 15.4% 20.0% 37.5% 21.4% Communicable/non-communicable 0.0% 0.0% 1.2% 9.1% 0.0% 8.7% 0.0% 5.4% 0.0% 0.0% 6.3% 0.0% diseases Agricultural development 16.7% 44.4% 24.1% 18.2% 9.7% 30.4% 25.0% 24.3% 15.4% 20.0% 31.3% 14.3% Youth development and empowerment 0.0% 0.0% 4.8% 0.0% 6.5% 4.3% 2.8% 8.1% 0.0% 20.0% 0.0% 0.0% Macroeconomic management and 0.0% 11.1% 10.8% 18.2% 9.7% 39.1% 13.9% 10.8% 7.7% 10.0% 6.3% 7.1% economic growth Water and sanitation 0.0% 0.0% 3.6% 0.0% 0.0% 0.0% 5.6% 1.4% 15.4% 0.0% 0.0% 0.0% Environmental management 0.0% 11.1% 2.4% 9.1% 6.5% 0.0% 5.6% 1.4% 0.0% 0.0% 6.3% 0.0% Tourism 0.0% 11.1% 3.6% 0.0% 3.2% 0.0% 2.8% 1.4% 0.0% 10.0% 0.0% 0.0% Science and technology 0.0% 0.0% 7.2% 0.0% 9.7% 0.0% 8.3% 0.0% 0.0% 0.0% 6.3% 0.0% *Significantly different between stakeholder groups 57 World Bank Group Country Opinion Survey 2016: Malawi A. General Issues facing Malawi (continued) The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Malawi? (Choose no more than THREE) Office of Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Water and sanitation 0.0% 0.0% 7.1% 8.3% 0.0% 4.3% 5.4% 1.4% 0.0% 0.0% 0.0% 0.0% Youth development and empowerment 14.3% 44.4% 17.9% 0.0% 28.1% 17.4% 13.5% 24.3% 23.1% 20.0% 11.8% 14.3% Agricultural development 71.4% 55.6% 42.9% 41.7% 34.4% 56.5% 51.4% 48.6% 46.2% 50.0% 52.9% 35.7% Climate change 0.0% 0.0% 8.3% 0.0% 12.5% 8.7% 0.0% 5.4% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 8.1% 2.7% 0.0% 0.0% 0.0% 0.0% diseases Environmental management* 0.0% 0.0% 1.2% 25.0% 3.1% 0.0% 5.4% 2.7% 0.0% 0.0% 11.8% 0.0% Macroeconomic management and 0.0% 0.0% 20.2% 25.0% 21.9% 21.7% 21.6% 23.0% 30.8% 20.0% 11.8% 35.7% economic growth Education 42.9% 66.7% 38.1% 0.0% 28.1% 52.2% 45.9% 35.1% 38.5% 40.0% 29.4% 28.6% Science and technology 14.3% 0.0% 8.3% 0.0% 12.5% 4.3% 5.4% 6.8% 7.7% 10.0% 23.5% 0.0% Tourism* 0.0% 22.2% 2.4% 0.0% 3.1% 4.3% 2.7% 0.0% 0.0% 10.0% 0.0% 0.0% Transport infrastructure 0.0% 11.1% 14.3% 25.0% 25.0% 4.3% 13.5% 9.5% 0.0% 10.0% 17.6% 7.1% Irrigation development 42.9% 22.2% 31.0% 33.3% 34.4% 21.7% 10.8% 23.0% 30.8% 20.0% 17.6% 14.3% Industrial development 28.6% 0.0% 16.7% 16.7% 3.1% 8.7% 27.0% 6.8% 15.4% 30.0% 17.6% 21.4% Child development 0.0% 0.0% 1.2% 0.0% 3.1% 4.3% 2.7% 2.7% 0.0% 0.0% 0.0% 7.1% Energy* 0.0% 11.1% 13.1% 50.0% 6.3% 4.3% 18.9% 10.8% 30.8% 0.0% 5.9% 14.3% Public sector governance/reform 14.3% 33.3% 22.6% 25.0% 31.3% 17.4% 27.0% 39.2% 30.8% 50.0% 35.3% 50.0% Private sector development 28.6% 11.1% 11.9% 8.3% 9.4% 30.4% 16.2% 6.8% 0.0% 10.0% 23.5% 28.6% Natural resource management 0.0% 0.0% 4.8% 8.3% 9.4% 4.3% 0.0% 8.1% 0.0% 0.0% 0.0% 7.1% Public health 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% 9.5% 15.4% 10.0% 5.9% 14.3% Integrated rural development 28.6% 11.1% 17.9% 8.3% 18.8% 13.0% 5.4% 17.6% 7.7% 10.0% 11.8% 7.1% Food security 14.3% 0.0% 15.5% 16.7% 15.6% 17.4% 18.9% 12.2% 23.1% 10.0% 11.8% 7.1% *Significantly different between stakeholder groups 58 World Bank Group Country Opinion Survey 2016: Malawi A. General Issues facing Malawi (continued) The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Malawi? (Choose no more than TWO) Office of Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Consistent economic growth 42.9% 33.3% 30.1% 40.0% 41.4% 31.8% 29.7% 20.3% 25.0% 55.6% 18.8% 28.6% More reliable social safety net 0.0% 0.0% 6.0% 20.0% 6.9% 18.2% 0.0% 5.8% 8.3% 0.0% 0.0% 0.0% Greater access to micro-finance for the 14.3% 0.0% 19.3% 0.0% 3.4% 9.1% 18.9% 17.4% 16.7% 0.0% 18.8% 7.1% poor Greater voice and participation for citizens to help ensure greater 0.0% 33.3% 12.0% 10.0% 24.1% 9.1% 13.5% 29.0% 16.7% 22.2% 18.8% 21.4% accountability Greater access to health and nutrition 28.6% 11.1% 4.8% 0.0% 0.0% 4.5% 13.5% 7.2% 8.3% 0.0% 6.3% 14.3% for citizens Better entrepreneurial opportunities 14.3% 22.2% 21.7% 40.0% 20.7% 13.6% 29.7% 15.9% 25.0% 0.0% 6.3% 42.9% A growing middle class* 14.3% 22.2% 3.6% 0.0% 6.9% 18.2% 8.1% 2.9% 25.0% 11.1% 0.0% 14.3% Better governance and public sector 14.3% 22.2% 14.5% 60.0% 13.8% 9.1% 10.8% 24.6% 25.0% 22.2% 31.3% 28.6% management Better opportunity for the poor who live 0.0% 11.1% 18.1% 10.0% 24.1% 9.1% 5.4% 14.5% 8.3% 0.0% 25.0% 0.0% in rural areas Better opportunity for the poor who live 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.7% 0.0% 0.0% 0.0% 6.3% 0.0% in urban areas Better employment opportunities for 0.0% 0.0% 6.0% 10.0% 0.0% 13.6% 2.7% 8.7% 8.3% 11.1% 6.3% 7.1% young people Better employment opportunities for 14.3% 0.0% 4.8% 0.0% 0.0% 0.0% 2.7% 0.0% 0.0% 11.1% 6.3% 0.0% women Greater equity of fiscal policy 14.3% 0.0% 6.0% 0.0% 3.4% 0.0% 16.2% 5.8% 8.3% 11.1% 0.0% 0.0% Education and training that better 14.3% 22.2% 2.4% 0.0% 0.0% 22.7% 5.4% 10.1% 0.0% 0.0% 6.3% 7.1% ensure job opportunity* Education and training that better 14.3% 11.1% 42.2% 0.0% 41.4% 18.2% 32.4% 24.6% 25.0% 33.3% 37.5% 14.3% ensure entrepreneurship Better quality public services 0.0% 0.0% 8.4% 0.0% 10.3% 9.1% 8.1% 8.7% 0.0% 22.2% 6.3% 7.1% Other 0.0% 11.1% 0.0% 10.0% 3.4% 9.1% 0.0% 1.4% 0.0% 0.0% 6.3% 7.1% *Significantly different between stakeholder groups Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Malawi?* (Select only ONE response) Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other A very big problem 42.9% 88.9% 83.3% 41.7% 78.1% 56.5% 73.7% 80.0% 92.3% 50.0% 76.5% 57.1% A moderately big problem 57.1% 11.1% 14.3% 50.0% 15.6% 43.5% 18.4% 17.3% 7.7% 40.0% 23.5% 28.6% A small problem 0.0% 0.0% 2.4% 0.0% 3.1% 0.0% 2.6% 1.3% 0.0% 10.0% 0.0% 14.3% Not a problem at all 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 5.3% 1.3% 0.0% 0.0% 0.0% 0.0% Don't know 0.0% 0.0% 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 59 World Bank Group Country Opinion Survey 2016: Malawi A. General Issues facing Malawi (continued) In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? (Select only ONE response) Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other A very serious problem 100.0% 77.8% 86.9% 100.0% 71.9% 87.0% 71.1% 77.3% 69.2% 80.0% 64.7% 78.6% A somewhat serious problem 0.0% 22.2% 10.7% 0.0% 28.1% 8.7% 28.9% 17.3% 30.8% 10.0% 29.4% 21.4% Not too serious problem 0.0% 0.0% 2.4% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 10.0% 5.9% 0.0% Not a problem 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% B. Overall Attitudes toward the World Bank Group Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian a Ministry Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the 7 8.71 0.76 9 6.67 2.06 83 6.52 2.19 12 8.33 1.23 32 6.69 1.42 22 6.45 2.09 38 6.26 1.80 74 5.89 2.30 13 6.77 1.30 10 7.10 2.51 17 6.76 1.71 14 6.00 2.48 World Bank Group in Malawi?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian a Ministry Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the 7 7.43 1.40 8 5.50 2.33 79 6.72 2.11 12 7.67 2.74 31 6.71 2.25 19 6.68 1.86 36 5.89 1.65 70 6.00 2.02 13 6.69 2.02 10 6.50 1.90 17 6.24 1.86 12 6.58 1.08 World Bank Group’s effectiveness in Malawi. (1-Not effective at all, 10-Extremely effective) Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian a Ministry Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Malawi 7 8.29 1.50 9 5.78 2.28 73 6.66 2.19 12 7.67 1.44 26 6.88 2.01 19 7.68 1.70 36 6.22 1.90 57 6.47 2.15 13 7.31 1.55 9 7.11 2.37 14 5.93 1.49 12 6.58 1.98 solve its most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 60 World Bank Group Country Opinion Survey 2016: Malawi B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Malawi, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Malawi? (Choose no more than THREE) Office of Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Industrial development 14.3% 11.1% 20.2% 33.3% 16.7% 9.1% 28.9% 11.1% 30.8% 40.0% 29.4% 7.1% Public health 14.3% 0.0% 14.3% 0.0% 3.3% 0.0% 7.9% 13.9% 7.7% 0.0% 11.8% 7.1% Energy* 0.0% 11.1% 27.4% 50.0% 10.0% 27.3% 23.7% 18.1% 0.0% 0.0% 23.5% 28.6% Child development 14.3% 0.0% 1.2% 0.0% 3.3% 0.0% 0.0% 5.6% 0.0% 0.0% 5.9% 0.0% Integrated rural development* 28.6% 11.1% 15.5% 16.7% 46.7% 4.5% 5.3% 16.7% 23.1% 20.0% 17.6% 14.3% Transport infrastructure 28.6% 33.3% 19.0% 41.7% 26.7% 31.8% 21.1% 13.9% 15.4% 30.0% 11.8% 7.1% Food security 28.6% 0.0% 19.0% 16.7% 13.3% 9.1% 10.5% 13.9% 30.8% 10.0% 0.0% 7.1% Public sector governance/reform* 57.1% 44.4% 17.9% 16.7% 20.0% 54.5% 42.1% 36.1% 38.5% 60.0% 29.4% 71.4% Natural resource management 0.0% 0.0% 6.0% 16.7% 3.3% 13.6% 2.6% 4.2% 7.7% 0.0% 11.8% 0.0% Private sector development* 14.3% 0.0% 7.1% 25.0% 6.7% 9.1% 28.9% 9.7% 7.7% 0.0% 23.5% 35.7% Irrigation development 42.9% 22.2% 31.0% 16.7% 40.0% 27.3% 10.5% 26.4% 30.8% 10.0% 41.2% 7.1% Youth development and empowerment 0.0% 22.2% 9.5% 8.3% 20.0% 4.5% 7.9% 19.4% 23.1% 30.0% 11.8% 21.4% Water and sanitation 0.0% 11.1% 7.1% 8.3% 0.0% 9.1% 2.6% 2.8% 0.0% 0.0% 0.0% 0.0% Environmental management 0.0% 11.1% 4.8% 16.7% 10.0% 0.0% 5.3% 4.2% 0.0% 0.0% 5.9% 0.0% Tourism* 0.0% 22.2% 0.0% 0.0% 3.3% 0.0% 10.5% 2.8% 0.0% 10.0% 0.0% 0.0% Climate change 14.3% 0.0% 7.1% 0.0% 10.0% 4.5% 2.6% 13.9% 0.0% 10.0% 5.9% 7.1% Education 42.9% 33.3% 35.7% 0.0% 26.7% 18.2% 21.1% 23.6% 30.8% 10.0% 47.1% 21.4% Agricultural development 0.0% 44.4% 35.7% 25.0% 13.3% 13.6% 31.6% 34.7% 15.4% 30.0% 17.6% 21.4% Macroeconomic management and 0.0% 11.1% 9.5% 8.3% 16.7% 50.0% 21.1% 11.1% 15.4% 20.0% 5.9% 28.6% economic growth* Science and technology 0.0% 0.0% 7.1% 0.0% 10.0% 4.5% 5.3% 11.1% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable 0.0% 11.1% 1.2% 0.0% 0.0% 0.0% 2.6% 2.8% 7.7% 10.0% 0.0% 0.0% diseases *Significantly different between stakeholder groups 61 World Bank Group Country Opinion Survey 2016: Malawi B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest va lue in Malawi? Office of Bilateral/ Private Sector/ Independent Academia/ Greatest Value President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Policy advice, studies, analyses 28.6% 33.3% 15.2% 8.3% 12.0% 38.1% 27.3% 20.0% 15.4% 25.0% 28.6% 42.9% Data and statistics 0.0% 0.0% 3.8% 0.0% 0.0% 4.8% 3.0% 0.0% 0.0% 0.0% 0.0% 0.0% Convening/facilitating 0.0% 0.0% 1.3% 0.0% 0.0% 0.0% 3.0% 0.0% 0.0% 0.0% 0.0% 0.0% Financial resources 28.6% 33.3% 46.8% 41.7% 40.0% 33.3% 21.2% 26.2% 53.8% 25.0% 21.4% 21.4% Capacity development 28.6% 16.7% 15.2% 8.3% 16.0% 19.0% 21.2% 15.4% 0.0% 12.5% 35.7% 21.4% Technical assistance 14.3% 0.0% 6.3% 0.0% 12.0% 0.0% 6.1% 13.8% 23.1% 0.0% 7.1% 7.1% Help to bring discipline/effective supervision to implementation of 0.0% 0.0% 5.1% 25.0% 12.0% 0.0% 15.2% 16.9% 7.7% 25.0% 0.0% 0.0% investment projects Mobilizing third party financial resources 0.0% 0.0% 3.8% 16.7% 0.0% 4.8% 3.0% 3.1% 0.0% 12.5% 0.0% 0.0% Donor coordination 0.0% 16.7% 2.5% 0.0% 8.0% 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% 7.1% Linkage to non-Bank expertise (i.e., 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% South-South knowledge sharing)* Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.5% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Office of Bilateral/ Private Sector/ Independent Academia/ 2nd Greatest Value President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Policy advice, studies, analyses 0.0% 0.0% 14.1% 25.0% 12.0% 35.0% 12.1% 20.3% 15.4% 12.5% 21.4% 14.3% Data and statistics* 0.0% 16.7% 0.0% 8.3% 0.0% 15.0% 3.0% 1.6% 7.7% 12.5% 0.0% 7.1% Convening/facilitating 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.0% 3.1% 0.0% 0.0% 14.3% 0.0% Financial resources 28.6% 0.0% 16.7% 25.0% 28.0% 10.0% 21.2% 23.4% 7.7% 25.0% 35.7% 14.3% Capacity development 28.6% 16.7% 19.2% 8.3% 20.0% 5.0% 3.0% 17.2% 23.1% 12.5% 0.0% 7.1% Technical assistance 0.0% 0.0% 15.4% 8.3% 16.0% 20.0% 18.2% 14.1% 15.4% 37.5% 7.1% 21.4% Help to bring discipline/effective supervision to implementation of 28.6% 16.7% 10.3% 16.7% 12.0% 5.0% 18.2% 7.8% 23.1% 0.0% 14.3% 0.0% investment projects Mobilizing third party financial resources 14.3% 33.3% 10.3% 0.0% 8.0% 0.0% 3.0% 1.6% 7.7% 0.0% 0.0% 14.3% Donor coordination 0.0% 16.7% 12.8% 8.3% 4.0% 5.0% 12.1% 7.8% 0.0% 0.0% 7.1% 14.3% Linkage to non-Bank expertise (i.e., 0.0% 0.0% 1.3% 0.0% 0.0% 5.0% 6.1% 1.6% 0.0% 0.0% 0.0% 0.0% South-South knowledge sharing) Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.6% 0.0% 0.0% 0.0% 7.1% *Significantly different between stakeholder groups 62 World Bank Group Country Opinion Survey 2016: Malawi B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Malawi? (Choose no more than TWO) Office of Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Too influenced by developed countries 28.6% 44.4% 42.9% 41.7% 45.2% 13.0% 35.1% 37.8% 46.2% 60.0% 35.3% 28.6% Not exploring alternative policy options* 14.3% 33.3% 6.0% 0.0% 9.7% 21.7% 5.4% 5.4% 23.1% 30.0% 5.9% 7.1% Not collaborating enough with 0.0% 11.1% 7.1% 16.7% 9.7% 4.3% 35.1% 45.9% 23.1% 10.0% 11.8% 21.4% stakeholders outside the Government* Its advice and strategies do not lend 14.3% 22.2% 9.5% 16.7% 25.8% 4.3% 13.5% 8.1% 15.4% 10.0% 11.8% 21.4% themselves to practical problem solving Not enough public disclosure of its work 0.0% 22.2% 7.1% 8.3% 12.9% 4.3% 16.2% 17.6% 7.7% 0.0% 11.8% 14.3% Arrogant in its approach 0.0% 11.1% 7.1% 0.0% 3.2% 4.3% 5.4% 1.4% 15.4% 10.0% 5.9% 0.0% Not client focused 0.0% 0.0% 4.8% 0.0% 3.2% 0.0% 5.4% 0.0% 0.0% 0.0% 5.9% 0.0% The credibility of its knowledge/data 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% World Bank Group’s processes too 28.6% 0.0% 14.3% 0.0% 12.9% 21.7% 10.8% 10.8% 23.1% 0.0% 5.9% 7.1% complex Not willing to honestly criticize policies 0.0% 11.1% 3.6% 8.3% 0.0% 8.7% 16.2% 12.2% 0.0% 20.0% 5.9% 21.4% and reform efforts in the country Too few staff to adequately interact with 0.0% 0.0% 8.3% 25.0% 12.9% 13.0% 2.7% 8.1% 0.0% 10.0% 5.9% 0.0% the client Imposing technocratic solutions without 57.1% 22.2% 14.3% 25.0% 22.6% 30.4% 13.5% 13.5% 23.1% 10.0% 29.4% 7.1% regard to political realities World Bank Group’s processes too slow 28.6% 11.1% 21.4% 25.0% 3.2% 21.7% 10.8% 6.8% 7.7% 0.0% 17.6% 28.6% Not aligned with other donors’ work 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% 1.4% 0.0% 0.0% 0.0% 7.1% Not aligned with country priorities 0.0% 0.0% 2.4% 0.0% 16.1% 4.3% 5.4% 4.1% 0.0% 0.0% 11.8% 0.0% Not adequately sensitive to 14.3% 0.0% 14.3% 8.3% 16.1% 8.7% 5.4% 13.5% 15.4% 20.0% 29.4% 7.1% political/social realities in Malawi Other 0.0% 11.1% 1.2% 0.0% 3.2% 0.0% 8.1% 2.7% 0.0% 0.0% 0.0% 7.1% Don’t know 0.0% 0.0% 9.5% 8.3% 0.0% 4.3% 0.0% 1.4% 0.0% 0.0% 0.0% 7.1% *Significantly different between stakeholder groups Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Malawi? (Choose no more than TWO) Office of Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Trust Fund management 0.0% 0.0% 6.0% 8.3% 9.4% 8.7% 2.6% 8.3% 0.0% 0.0% 5.9% 7.1% Knowledge products/services* 14.3% 11.1% 6.0% 0.0% 9.4% 39.1% 13.2% 11.1% 15.4% 30.0% 17.6% 21.4% Capacity development 57.1% 66.7% 40.5% 33.3% 53.1% 21.7% 44.7% 34.7% 38.5% 50.0% 52.9% 42.9% Technical assistance 14.3% 11.1% 22.6% 25.0% 21.9% 34.8% 26.3% 31.9% 30.8% 10.0% 0.0% 21.4% Investment lending 57.1% 88.9% 40.5% 75.0% 46.9% 56.5% 52.6% 41.7% 38.5% 40.0% 35.3% 50.0% Policy based lending/budget support to 28.6% 0.0% 31.0% 8.3% 34.4% 8.7% 18.4% 15.3% 30.8% 20.0% 23.5% 14.3% the Government Multi-sectoral approaches 28.6% 22.2% 29.8% 33.3% 12.5% 17.4% 26.3% 29.2% 38.5% 40.0% 47.1% 42.9% Other 0.0% 0.0% 2.4% 0.0% 0.0% 0.0% 2.6% 4.2% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 6.0% 0.0% 3.1% 0.0% 2.6% 4.2% 0.0% 0.0% 5.9% 0.0% *Significantly different between stakeholder groups 63 World Bank Group Country Opinion Survey 2016: Malawi B. Overall Attitudes toward the World Bank Group (continued) To what extent do you believe that the World Bank Group’s work and support help the poorest in Malawi?* (Select only ONE response) Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other To a fully sufficient degree 14.3% 0.0% 6.0% 8.3% 9.4% 13.0% 5.3% 6.8% 0.0% 0.0% 0.0% 7.1% To a somewhat sufficient degree 71.4% 33.3% 59.0% 58.3% 75.0% 56.5% 28.9% 43.2% 92.3% 60.0% 41.2% 21.4% To a somewhat insufficient degree 0.0% 33.3% 19.3% 16.7% 12.5% 17.4% 44.7% 27.0% 0.0% 10.0% 29.4% 50.0% To a very insufficient degree 14.3% 33.3% 9.6% 8.3% 0.0% 0.0% 21.1% 14.9% 0.0% 0.0% 23.5% 7.1% Don't know 0.0% 0.0% 6.0% 8.3% 3.1% 13.0% 0.0% 8.1% 7.7% 30.0% 5.9% 14.3% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group’s work in Malawi? (1-Strongly disagree, 10-Strongly agree) Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian a Ministry Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 7 8.14 1.46 9 5.89 2.26 78 7.03 2.06 12 8.42 1.44 32 6.88 2.23 21 7.81 1.72 36 6.53 1.87 71 6.66 2.20 12 7.25 1.29 10 6.70 2.50 17 6.12 1.93 13 6.15 1.68 relevant role in development in Malawi* The World Bank Group’s work is aligned with what I consider the development priorities for 7 8.29 1.25 9 5.78 2.68 79 6.84 2.43 12 7.83 2.44 30 5.93 2.13 19 7.74 1.76 35 5.66 1.76 67 6.25 2.38 12 5.92 1.68 10 6.40 2.07 16 5.38 1.45 12 6.42 1.62 Malawi* *Significantly different between stakeholder groups 64 World Bank Group Country Opinion Survey 2016: Malawi B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Malawi, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian a Ministry Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs* 7 7.14 1.57 9 5.78 2.22 78 6.85 1.89 12 7.25 2.26 31 6.06 2.26 21 6.67 1.68 36 5.61 1.76 67 5.54 1.97 12 5.75 1.54 10 6.20 1.69 17 6.12 2.00 12 5.50 2.28 Flexibility (in terms of the institution’s products 7 5.86 1.77 8 4.88 2.47 74 5.72 1.85 12 7.33 1.72 29 4.55 1.53 20 5.20 1.54 33 4.76 1.60 56 4.54 2.18 11 4.91 1.51 10 5.80 2.57 16 4.69 1.78 12 4.25 1.29 and services)* Flexibility (in terms of changing country 7 6.29 2.06 9 4.56 2.13 71 5.75 1.94 12 6.75 1.60 30 4.60 1.77 18 5.89 1.49 34 5.26 1.29 60 5.15 2.21 12 4.75 0.97 9 4.44 1.42 17 5.18 1.91 11 4.64 1.57 circumstances)* Being inclusive* 7 7.14 1.86 8 5.38 2.45 73 6.55 1.86 11 7.91 1.14 29 5.76 2.03 19 5.95 1.47 35 5.20 1.78 64 5.13 2.43 12 5.75 0.87 10 6.30 2.16 16 5.44 1.67 12 5.50 2.07 Openness (sharing data and other 7 7.14 1.68 9 5.22 2.59 77 7.26 2.14 12 8.33 1.15 31 6.74 2.37 21 7.14 1.80 37 5.92 1.95 63 5.97 2.89 13 5.85 1.95 10 7.80 2.70 17 6.00 2.18 12 6.67 1.87 information)* Collaboration with the Government* 7 7.29 1.50 9 6.56 2.01 79 8.18 1.70 12 9.17 1.03 30 7.87 1.94 21 7.62 1.75 37 7.43 1.76 67 7.94 1.86 13 6.85 1.46 10 6.90 2.33 17 6.47 1.97 12 7.42 1.83 The speed in which it gets things 7 6.43 2.23 8 5.13 3.00 72 6.29 1.85 12 6.25 2.42 31 5.61 2.16 18 4.78 1.83 32 5.19 1.40 58 4.84 2.02 11 5.82 1.60 10 5.60 2.59 17 5.41 1.97 12 5.42 1.68 accomplished on the ground* Ease of access to the people at the World Bank Group who are making decisions 7 7.86 1.95 9 4.33 2.35 71 6.61 2.24 11 7.73 2.53 28 4.54 2.17 20 6.60 2.01 31 5.77 2.36 60 4.58 2.22 12 6.08 1.51 10 6.70 2.63 15 5.00 2.07 12 5.08 2.11 important to my work* Collaboration with civil society* 7 7.29 1.60 9 6.22 2.44 54 7.22 1.97 8 7.00 1.41 26 7.15 2.22 14 5.50 1.99 25 6.60 1.89 64 5.02 2.60 12 6.50 1.45 8 6.13 2.30 16 5.88 2.16 10 5.80 2.20 Staff accessibility* 7 7.57 1.72 8 4.38 1.60 71 6.72 2.00 11 7.82 2.04 27 4.89 2.01 19 7.16 2.34 28 5.96 2.20 60 4.47 2.10 12 6.50 1.98 10 6.90 2.88 14 5.57 2.03 13 5.31 2.43 Sufficient technical staff in the country office 7 7.14 2.04 8 5.13 1.81 61 6.38 2.15 12 6.50 2.39 25 5.92 2.36 18 6.22 2.32 26 6.23 2.14 53 5.34 2.43 12 6.00 1.65 8 6.75 1.49 11 5.09 1.97 7 6.57 1.27 Collaboration with other donors and 7 8.57 1.40 7 7.86 2.04 71 8.21 1.56 12 8.08 1.78 28 8.04 1.91 22 7.32 1.76 32 7.69 1.71 61 7.84 2.01 12 7.50 1.73 8 8.50 1.07 15 7.13 1.88 11 6.91 2.26 development partners Collaboration with the private sector 7 7.43 2.64 8 5.88 2.95 55 7.04 1.87 9 6.78 2.64 24 6.13 2.27 14 6.57 1.45 37 5.59 2.30 57 6.00 2.03 12 6.17 1.40 8 6.88 1.64 14 5.93 2.30 8 5.00 2.20 Straightforwardness and honesty 7 7.86 1.57 7 6.14 2.61 74 7.54 2.22 12 8.08 2.27 27 7.74 2.60 19 7.47 1.50 31 7.00 2.07 60 6.25 2.58 13 6.77 2.39 9 7.56 2.51 17 7.41 1.91 11 7.00 2.45 Treating clients and stakeholders in Malawi 7 7.71 2.14 9 5.89 2.15 76 7.63 2.13 12 8.42 1.83 25 7.28 1.95 19 7.79 1.72 37 7.05 2.12 56 6.98 2.32 13 7.38 2.18 9 7.67 2.50 15 7.00 2.10 12 6.92 2.61 with respect Being a long-term partner 7 9.00 1.00 9 7.67 2.29 80 8.89 1.88 12 9.33 0.78 31 9.16 1.61 22 8.23 1.88 36 8.17 2.02 66 8.89 1.67 13 8.46 1.56 9 8.56 2.01 17 8.24 1.95 12 8.00 2.09 *Significantly different between stakeholder groups 65 World Bank Group Country Opinion Survey 2016: Malawi B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Office of Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other The Government works inefficiently 28.6% 22.2% 33.3% 25.0% 36.7% 39.1% 56.8% 42.9% 69.2% 60.0% 46.7% 50.0% Poor donor coordination 28.6% 0.0% 7.1% 0.0% 6.7% 4.3% 5.4% 7.1% 0.0% 10.0% 0.0% 14.3% The World Bank Group is not sensitive enough to political/social realities on the 71.4% 22.2% 25.0% 16.7% 26.7% 30.4% 29.7% 21.4% 7.7% 30.0% 26.7% 14.3% ground Lack of/inadequate levels of capacity in 14.3% 33.3% 25.0% 41.7% 13.3% 47.8% 18.9% 22.9% 15.4% 20.0% 13.3% 50.0% Government There is not an adequate level of 0.0% 11.1% 13.1% 16.7% 23.3% 17.4% 10.8% 42.9% 30.8% 10.0% 20.0% 14.3% citizen/civil society participation* The World Bank Group works too slowly 0.0% 22.2% 6.0% 8.3% 10.0% 8.7% 10.8% 5.7% 7.7% 10.0% 13.3% 0.0% Not enough staff in the field to interact 0.0% 0.0% 10.7% 8.3% 3.3% 4.3% 0.0% 5.7% 0.0% 0.0% 6.7% 0.0% with stakeholders The World Bank Group does not do 0.0% 11.1% 3.6% 8.3% 6.7% 8.7% 2.7% 2.9% 7.7% 0.0% 0.0% 7.1% adequate follow through/follow-up Political pressures and obstacles 14.3% 22.2% 27.4% 41.7% 30.0% 21.7% 18.9% 11.4% 30.8% 20.0% 33.3% 21.4% Reforms are not well thought out in light 42.9% 33.3% 36.9% 25.0% 36.7% 4.3% 45.9% 31.4% 15.4% 30.0% 40.0% 21.4% of country challenges Other 0.0% 0.0% 3.6% 0.0% 3.3% 4.3% 0.0% 1.4% 0.0% 0.0% 0.0% 7.1% *Significantly different between stakeholder groups 66 World Bank Group Country Opinion Survey 2016: Malawi C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Malawi? (1-Not important at all, 10-Very important) Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian a Ministry Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Transport infrastructure 7 9.57 0.79 9 8.78 1.20 82 8.87 1.71 12 9.33 0.98 30 8.90 1.67 22 8.09 1.72 37 8.30 2.34 68 8.18 2.01 13 7.77 2.09 9 9.22 1.09 17 8.24 2.02 14 7.93 1.82 Food security 7 9.43 0.79 9 7.89 1.83 83 8.69 2.03 12 7.75 2.70 30 8.77 1.63 22 7.50 2.30 37 7.89 2.21 70 8.60 1.76 13 8.31 1.93 9 8.44 2.01 16 7.94 2.17 14 7.71 2.30 Public sector governance/reform 7 9.57 0.79 9 8.67 1.50 83 8.55 1.71 12 8.83 1.27 30 8.60 1.99 21 8.38 1.60 38 8.50 2.00 70 8.86 1.67 13 8.46 1.76 10 8.80 2.20 17 8.12 1.73 14 8.64 1.91 Natural resource management 7 7.86 2.19 9 7.11 2.80 79 7.44 2.08 11 7.45 2.34 30 7.77 1.92 20 6.50 1.96 38 7.32 2.30 69 7.13 2.53 13 6.77 2.42 9 6.89 2.98 16 7.94 1.65 14 6.21 2.72 Private sector development 7 9.43 1.13 9 7.22 2.54 80 7.63 2.01 12 8.42 1.88 30 7.97 1.71 21 7.86 1.90 37 8.22 1.69 67 7.90 2.02 12 8.00 1.54 9 8.33 1.66 17 7.12 1.96 14 7.86 1.51 Irrigation development 7 9.00 1.83 9 8.56 2.13 83 8.99 1.80 12 9.00 1.04 30 9.10 1.45 22 8.36 1.47 38 8.61 1.64 72 8.64 1.65 13 8.15 1.86 10 9.20 1.87 16 8.75 1.29 14 7.86 1.41 Industrial development* 7 9.57 0.79 8 7.00 1.85 81 8.41 1.81 11 8.27 1.90 30 7.90 1.92 20 7.30 2.11 37 8.08 2.27 68 7.97 1.93 13 8.08 1.61 9 9.00 1.50 15 8.73 1.10 14 6.93 2.37 Public health 7 8.43 2.07 9 8.78 2.05 83 7.98 2.38 11 7.55 1.92 29 8.10 2.02 20 6.20 1.79 37 7.70 2.20 71 8.17 1.95 13 7.54 2.76 9 7.78 2.54 16 7.50 2.10 14 7.36 1.82 Energy 7 9.57 0.79 9 9.22 1.09 84 8.88 1.86 12 9.00 1.48 30 8.87 1.78 22 8.23 1.31 37 8.41 2.29 67 8.25 1.75 12 8.17 1.85 9 8.44 1.59 16 8.38 1.54 13 8.54 1.56 Child development* 6 7.17 2.79 8 7.38 2.00 83 7.18 2.43 12 6.42 3.15 30 7.00 2.23 19 4.95 2.41 36 6.89 2.04 70 7.47 2.26 13 7.69 1.80 9 6.78 2.39 16 6.37 2.42 14 6.50 2.31 Integrated rural development* 7 8.14 2.27 9 7.22 1.56 83 8.23 2.08 12 7.42 2.97 30 8.53 1.93 20 6.45 2.11 37 6.95 2.19 69 7.96 2.03 12 8.33 1.23 9 7.78 2.28 15 8.27 1.03 14 6.57 2.65 Climate change* 7 8.29 2.36 9 7.78 2.17 79 8.16 2.22 12 8.50 1.45 30 8.30 1.91 20 7.30 2.41 36 7.11 2.41 72 8.54 1.88 13 7.54 2.18 9 7.33 2.55 15 8.00 1.96 14 6.57 3.06 Poverty reduction* 7 9.57 0.79 9 8.78 1.64 82 8.70 2.06 11 8.36 2.01 30 8.80 1.71 20 7.90 1.77 38 7.97 2.17 71 8.85 1.70 13 9.15 1.07 9 7.89 1.62 17 9.35 0.86 13 7.46 2.79 Communicable/non-communicable 7 8.29 1.70 9 7.89 2.15 81 7.47 2.51 12 7.25 2.01 30 7.63 1.65 20 5.45 2.16 36 7.06 2.14 72 7.15 2.57 13 7.31 3.01 9 7.00 2.92 16 7.00 2.10 13 5.77 2.42 diseases* Education* 7 9.29 0.95 9 9.56 0.88 83 8.92 1.91 12 8.58 1.62 30 8.97 1.65 22 7.36 2.04 37 8.27 2.06 70 8.70 1.99 13 8.69 1.55 9 8.67 2.18 16 9.38 0.89 13 7.62 2.33 Agricultural development 7 9.57 0.79 8 9.00 1.20 79 8.99 1.59 11 8.82 1.54 30 9.03 1.52 22 8.55 1.34 36 8.61 1.52 70 9.00 1.46 13 8.38 1.66 9 9.22 1.64 17 9.12 1.41 14 8.00 2.00 Macroeconomic management and economic 7 9.00 1.15 9 8.00 1.22 83 8.39 1.95 12 9.08 1.08 29 8.86 1.46 21 9.00 1.14 37 8.49 1.64 70 8.43 1.87 13 8.62 1.04 9 7.67 2.12 17 7.47 1.42 13 7.15 2.79 growth* Youth development and empowerment 7 8.86 1.07 9 7.89 1.83 80 7.60 2.20 12 6.25 2.49 30 7.43 1.99 20 6.70 2.34 36 7.25 1.93 70 7.96 2.00 13 8.08 1.66 9 7.44 2.55 17 7.24 2.08 13 6.85 2.08 Science and technology* 7 8.43 2.07 9 7.78 1.79 82 8.32 1.86 12 7.92 1.83 30 8.37 1.65 20 6.50 2.21 37 7.84 1.91 70 7.77 2.17 12 8.00 1.86 9 8.11 1.69 16 8.44 1.55 13 6.85 2.12 Water and sanitation 7 8.71 1.11 9 9.11 1.17 83 8.40 1.87 12 8.33 1.78 30 8.40 1.54 21 7.48 1.40 37 8.16 1.57 71 7.56 2.12 13 7.62 2.06 9 8.22 2.17 15 7.87 2.13 13 7.54 1.85 Environmental management 7 8.43 2.23 9 8.56 1.24 83 8.13 2.04 12 8.92 1.51 30 8.07 1.74 20 6.95 2.06 37 7.51 2.01 72 7.74 2.20 11 6.91 2.66 9 7.56 1.88 16 7.31 1.99 13 6.77 2.59 Tourism* 7 8.57 1.62 9 8.22 1.56 81 7.57 2.19 12 6.67 2.96 29 6.93 2.55 20 5.30 2.13 37 7.19 2.31 71 6.04 2.48 13 6.85 2.85 10 7.00 2.16 17 7.41 2.53 13 5.08 2.78 *Significantly different between stakeholder groups 67 World Bank Group Country Opinion Survey 2016: Malawi C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Malawi? (1-Not effective at all, 10-Very effective) Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian a Ministry Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Energy* 6 8.83 1.17 6 4.33 2.80 40 7.33 2.08 9 6.11 2.37 18 6.83 2.07 14 7.14 1.23 24 6.08 2.64 39 5.74 2.40 6 5.83 1.83 7 6.29 2.06 7 5.43 1.90 7 6.57 1.27 Child development 4 8.00 0.82 5 5.80 1.92 34 6.65 2.00 5 7.00 2.83 12 5.33 2.06 5 4.80 1.10 17 5.59 2.45 39 6.00 2.45 4 5.50 2.38 5 6.40 1.67 7 5.71 2.29 4 4.75 1.71 Integrated rural development 7 7.57 1.90 9 5.56 2.35 44 7.30 1.71 11 7.36 2.20 21 6.81 1.78 12 6.00 2.00 22 6.55 1.92 48 6.71 2.24 9 7.33 1.12 6 6.33 1.97 12 6.33 1.97 10 5.80 1.99 Transport infrastructure* 6 7.67 1.21 8 5.25 2.05 49 7.53 1.72 6 7.67 1.97 23 7.48 1.81 11 7.18 1.94 28 6.54 2.25 43 6.35 2.18 9 6.89 1.83 7 6.86 1.77 9 5.78 2.11 9 6.67 1.66 Food security* 7 8.00 1.15 7 5.57 2.57 60 7.73 1.89 11 8.27 2.61 23 7.61 1.31 18 7.17 1.65 25 6.56 1.94 52 6.62 2.37 9 7.11 1.45 6 6.33 1.75 13 6.92 1.89 8 6.62 1.77 Public sector governance/reform 7 7.86 0.69 8 6.38 1.85 56 7.43 2.13 10 7.80 1.48 22 7.27 1.91 20 7.55 1.76 27 6.70 2.00 53 6.92 2.34 11 7.27 2.33 7 6.29 1.98 12 6.75 1.96 9 6.67 1.58 Natural resource management* 7 7.43 1.99 6 4.50 2.74 43 7.00 1.95 9 7.11 1.05 18 6.61 1.69 14 7.14 1.41 20 5.85 1.98 41 5.61 2.30 6 5.00 1.10 6 5.50 1.38 9 5.89 1.69 5 5.20 2.17 Trade and private sector development 6 8.17 0.75 6 4.67 2.25 36 7.17 1.93 9 7.22 2.22 19 6.68 1.77 14 7.29 1.54 31 6.23 2.32 40 6.47 2.06 9 6.22 1.86 5 5.40 1.82 10 6.40 1.71 8 6.25 1.49 Irrigation development* 5 6.80 2.17 6 3.67 2.34 53 7.08 2.12 12 8.42 1.44 21 7.10 1.79 16 6.63 1.82 23 6.39 1.90 47 6.38 2.45 8 5.13 2.03 7 5.57 1.81 10 5.70 2.00 7 5.29 2.14 Youth development and empowerment 5 6.60 2.51 6 4.33 2.94 35 5.74 1.72 5 6.00 1.87 16 6.31 2.27 7 5.86 2.54 21 5.33 1.91 42 5.29 2.63 8 6.38 1.60 4 4.00 1.41 8 5.13 2.30 4 5.50 1.73 Macroeconomic management and economic 7 7.57 1.40 9 5.33 1.94 49 7.04 2.24 10 8.10 1.29 21 7.33 2.22 16 8.00 1.32 26 6.88 1.68 47 6.85 2.57 11 8.09 1.51 8 7.88 1.73 12 7.08 1.56 9 7.44 1.33 growth Water and sanitation* 6 7.83 0.98 9 5.44 2.65 50 7.80 1.64 12 8.33 1.37 22 6.95 2.15 10 7.80 1.23 25 6.92 1.93 45 5.98 2.49 7 6.57 2.37 4 6.50 2.38 14 6.79 2.04 7 7.43 1.51 Environmental management* 6 7.50 1.87 8 5.88 2.64 47 7.26 1.87 11 7.64 2.01 20 7.45 1.90 10 7.20 1.48 21 6.33 2.08 38 5.66 2.39 5 6.00 2.00 6 6.50 1.97 11 6.09 1.70 5 5.80 2.05 Tourism* 6 6.50 2.88 7 4.57 2.76 33 5.79 2.15 5 3.80 1.79 13 5.31 2.06 7 5.29 1.60 19 4.68 2.31 30 3.67 1.83 4 5.00 1.83 5 3.40 1.34 5 3.20 2.39 4 4.00 1.83 Climate change 6 7.00 2.28 8 5.13 2.36 46 6.85 1.97 8 7.25 2.38 22 6.91 1.54 11 6.73 1.95 21 6.38 1.91 43 6.44 2.41 7 6.86 1.68 4 6.00 2.45 10 6.00 1.83 7 5.14 2.73 Poverty reduction 7 7.57 1.51 9 5.11 2.20 58 7.26 2.22 11 7.36 2.54 26 7.85 2.03 19 7.37 1.67 30 6.33 2.41 54 6.59 2.53 11 7.73 1.35 7 6.43 1.99 16 7.13 1.82 10 6.40 2.32 Communicable/non-communicable diseases 6 7.33 1.37 7 6.14 2.48 38 6.84 2.27 8 7.50 1.20 18 6.94 1.89 7 6.57 1.90 21 7.00 2.05 41 6.22 2.73 5 6.40 2.88 6 6.83 2.64 9 4.89 2.71 7 5.29 1.98 Education 7 7.86 1.07 8 6.13 2.36 58 7.71 2.03 9 8.00 1.32 25 8.00 2.00 13 7.38 1.50 28 7.21 2.02 53 6.89 2.12 10 7.50 1.90 6 6.83 1.94 15 6.67 1.88 8 7.50 1.41 Agricultural development* 7 8.00 1.41 9 5.78 2.49 64 7.56 2.12 12 8.17 1.47 24 7.71 1.81 19 7.11 1.70 27 7.11 1.85 53 6.77 2.42 10 7.00 1.49 6 4.83 1.47 15 7.00 1.56 10 7.00 1.33 Financial sector development 6 7.50 1.38 9 6.00 1.80 49 7.45 1.73 10 8.60 1.43 22 7.05 2.01 16 7.50 1.83 28 7.32 1.70 50 7.10 2.33 9 7.67 2.00 7 7.14 1.21 13 6.85 2.03 9 7.89 1.27 *Significantly different between stakeholder groups 68 World Bank Group Country Opinion Survey 2016: Malawi C. World Bank Group’s Effectiveness and Results (continued) Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian a Ministry Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in 7 8.14 1.57 9 5.67 1.80 77 6.97 1.78 12 8.00 1.60 27 7.22 2.15 22 7.50 1.60 38 6.55 1.66 70 6.70 2.12 12 6.50 1.57 9 6.67 1.80 16 6.50 1.63 12 6.83 1.34 Malawi? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Malawi? (1-Strongly disagree, 10-Strongly agree) Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian a Ministry Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments 7 6.29 1.11 9 5.11 2.20 69 6.51 2.05 12 7.00 2.59 23 5.61 2.35 22 6.64 1.81 37 5.95 2.01 64 5.81 2.51 12 6.33 1.23 8 5.88 1.55 16 6.19 2.14 11 6.64 1.57 meet the needs of Malawi The World Bank Group meets Malawi’s needs 7 7.14 1.46 9 5.67 1.87 68 6.81 1.89 10 7.50 1.78 26 6.15 2.26 20 7.00 1.52 35 6.80 2.13 65 6.48 2.21 12 6.83 1.03 9 6.78 1.56 16 6.19 1.83 10 6.40 2.01 for knowledge services Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian a Ministry Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and corrects its work in real 5 6.60 1.34 7 4.57 1.90 61 7.02 1.92 9 6.89 1.36 22 6.68 1.96 15 6.33 1.95 25 6.28 1.81 48 6.13 2.23 9 6.89 1.76 8 6.38 1.30 10 6.60 2.27 6 6.17 0.98 time in Malawi? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Weekly 14.3% 0.0% 4.8% 16.7% 3.3% 17.4% 5.3% 0.0% 0.0% 10.0% 6.3% 0.0% Monthly 14.3% 0.0% 9.6% 16.7% 10.0% 30.4% 2.6% 6.7% 38.5% 20.0% 12.5% 35.7% A few times a year 57.1% 44.4% 33.7% 50.0% 30.0% 39.1% 36.8% 34.7% 46.2% 40.0% 43.8% 28.6% Rarely 0.0% 22.2% 30.1% 8.3% 16.7% 8.7% 31.6% 28.0% 15.4% 20.0% 31.3% 14.3% Never 14.3% 33.3% 21.7% 8.3% 40.0% 4.3% 23.7% 30.7% 0.0% 10.0% 6.3% 21.4% *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2016: Malawi D. The World Bank Group’s Knowledge Work and Activities (continued) In Malawi, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian a Ministry Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely* 6 7.50 2.07 9 4.89 2.57 68 6.40 1.81 10 7.10 2.02 20 6.90 2.05 19 6.89 1.70 30 6.20 1.99 52 5.63 2.08 12 6.17 1.27 9 6.78 1.79 15 6.67 2.06 12 5.92 2.07 Include appropriate level of stakeholder 5 7.60 1.82 8 5.38 2.20 70 6.81 1.87 11 7.73 2.24 22 6.77 1.82 18 7.06 1.76 30 6.30 1.86 58 5.83 2.21 13 6.08 1.61 9 6.89 1.83 15 6.07 1.79 11 5.55 1.57 involvement during preparation* Lead to practical solutions* 7 7.57 1.40 9 4.89 2.20 74 6.61 2.07 12 7.58 1.73 24 6.42 2.04 21 6.43 1.63 30 6.20 2.16 58 5.62 2.02 13 5.62 1.66 9 6.33 2.06 15 6.33 2.55 9 5.56 1.13 Are accessible (well written and easy to 7 8.14 1.68 9 6.00 2.29 72 6.67 1.98 12 8.00 1.76 24 6.38 2.26 21 8.00 1.30 30 6.57 2.30 59 6.24 2.31 12 5.83 1.70 9 7.44 2.30 15 6.93 2.22 12 6.83 1.99 understand)* Are source of relevant information on global 7 8.43 1.40 9 7.00 1.94 71 7.80 1.87 11 8.45 1.57 27 7.81 1.82 21 7.90 1.51 34 7.50 2.23 61 7.54 1.85 13 6.92 1.80 9 8.22 1.72 15 7.33 2.16 11 7.64 1.21 good practices Are adequately disseminated* 7 8.00 1.73 9 4.67 2.00 71 6.49 2.19 12 8.50 1.31 23 6.17 1.92 19 7.26 1.88 29 6.59 2.10 62 5.39 2.38 13 5.15 1.82 9 6.78 2.22 15 5.00 1.77 11 4.55 2.70 Are adaptable to Malawi’s specific development challenges and country 7 7.29 1.80 9 4.89 2.85 77 6.39 2.17 12 8.08 1.44 26 5.96 2.29 21 7.19 1.47 30 5.83 2.39 61 5.59 2.28 13 5.08 1.61 9 5.78 1.92 14 5.79 1.81 11 5.82 1.89 circumstances* Are useful for policy makers 7 8.14 1.57 8 6.38 2.45 76 7.61 2.09 12 8.08 1.78 27 7.78 1.72 20 8.10 1.68 32 7.38 1.95 62 7.90 1.81 13 7.38 1.94 9 7.56 1.88 14 6.86 1.88 10 7.30 1.83 *Significantly different between stakeholder groups Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian a Ministry Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge 7 8.43 1.51 9 5.67 2.00 75 7.19 1.95 12 8.08 1.98 29 7.24 1.92 20 6.85 2.41 35 6.69 2.04 69 6.67 2.29 13 7.08 2.10 9 6.33 2.00 16 6.50 1.71 12 6.75 1.22 work and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge 7 8.86 1.07 8 6.25 2.38 72 7.64 1.67 12 8.33 1.83 25 7.80 1.53 22 8.05 1.50 33 7.76 1.50 64 7.48 1.85 13 7.69 1.49 9 7.67 1.58 15 7.27 1.67 12 7.58 1.31 work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 70 World Bank Group Country Opinion Survey 2016: Malawi E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian a Ministry Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds 7 7.29 1.38 5 4.00 1.87 72 6.44 2.23 12 7.67 1.78 26 6.23 2.05 19 5.79 1.75 25 5.84 2.06 41 5.80 2.57 11 5.82 2.32 8 7.38 2.26 12 4.50 1.88 10 5.30 1.77 promptly* The World Bank Group effectively monitors and evaluates the projects and programs it 7 8.86 0.69 7 6.57 1.99 76 8.17 1.50 12 8.67 1.61 30 8.53 1.28 20 6.85 2.11 31 7.32 1.90 61 7.33 1.93 12 7.42 2.02 9 8.33 1.66 12 7.00 2.30 10 7.20 1.23 supports* The World Bank Group’s approvals and 7 7.14 1.07 7 4.71 3.04 74 6.64 1.79 12 7.42 1.83 26 6.69 2.15 16 6.00 1.86 25 6.16 1.99 47 6.17 2.50 11 6.73 1.74 9 7.56 2.30 11 5.18 1.40 9 6.00 1.12 reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” 6 7.67 1.21 6 6.00 2.45 61 6.77 2.25 10 8.00 1.49 23 7.17 2.06 10 7.00 1.94 20 6.90 2.05 48 6.73 2.60 9 6.22 1.92 7 7.14 2.19 10 5.90 1.60 8 6.13 1.36 requirements are reasonable The World Bank Group’s conditions on its 7 7.29 1.50 8 4.25 2.12 63 5.94 2.30 12 8.00 1.04 22 5.55 2.32 14 7.07 1.77 25 6.64 1.98 50 5.68 2.48 11 6.27 1.68 8 7.38 2.33 11 5.36 2.62 9 6.11 1.90 lending are reasonable* The World Bank Group takes decisions 6 6.17 1.83 7 5.29 2.14 61 6.30 2.16 12 7.25 1.71 26 6.15 2.07 18 5.61 1.82 29 5.90 2.16 52 5.19 2.42 12 6.42 1.78 8 7.38 2.50 12 5.33 1.67 9 5.56 1.81 quickly in Malawi Working with the World Bank Group increases 7 7.29 1.70 7 5.43 2.51 74 7.73 1.74 12 8.50 1.17 30 7.87 1.87 20 6.55 1.82 29 7.79 1.70 55 7.80 2.04 12 7.42 1.31 9 8.44 1.51 14 7.00 1.96 10 6.70 1.89 Malawi’s institutional capacity* Where country systems are adequate, the World Bank Group makes appropriate use of 7 7.29 2.56 6 6.50 2.43 66 7.61 2.27 12 8.92 1.44 26 7.12 2.49 15 7.33 1.59 23 7.26 2.43 42 7.02 2.56 8 7.63 1.60 7 8.00 2.08 13 6.15 1.91 7 6.71 2.87 them The World Bank Group provides effective 7 8.86 0.69 7 5.86 1.95 75 7.99 1.75 12 8.67 1.37 31 8.10 1.76 19 6.32 2.40 31 7.39 2.03 56 7.02 2.14 11 7.09 2.17 8 7.88 2.23 12 6.42 1.51 10 7.40 1.71 implementation support* *Significantly different between stakeholder groups Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian a Ministry Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that 6 8.50 1.38 8 6.13 2.23 63 7.14 1.51 8 7.63 2.97 22 6.41 2.26 17 6.24 1.82 30 6.43 2.06 64 6.44 2.29 12 6.42 1.73 7 6.57 1.51 13 6.69 1.75 8 5.25 1.28 promote private public partnerships in Malawi? (1-To no degree at all, 10-To a very significant degree) 71 World Bank Group Country Opinion Survey 2016: Malawi E. Working with the World Bank Group (continued) Which of the following best describes the World Bank Group’s support in Malawi? (Select only ONE response) Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other The World Bank Group is sufficiently selective and focuses on the most 83.3% 22.2% 56.6% 75.0% 54.8% 60.9% 44.7% 68.9% 76.9% 60.0% 43.8% 30.8% important development challenges in Malawi The World Bank Group is not sufficiently selective in Malawi, and it is involved in 16.7% 22.2% 21.7% 16.7% 32.3% 21.7% 21.1% 9.5% 15.4% 20.0% 37.5% 38.5% too many areas of development Don't know 0.0% 55.6% 21.7% 8.3% 12.9% 17.4% 34.2% 21.6% 7.7% 20.0% 18.8% 30.8% F. The Future Role of the World Bank Group in Malawi Which of the following SHOULD the World Bank Group do to make itself of greater value in Malawi? (Choose no more than TWO) Office of Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Offer more innovative financial products 71.4% 11.1% 21.7% 8.3% 23.3% 30.4% 18.4% 16.2% 23.1% 30.0% 11.8% 7.7% Ensure greater selectivity in its work* 0.0% 22.2% 9.6% 16.7% 3.3% 26.1% 15.8% 8.1% 0.0% 0.0% 0.0% 30.8% Provide more adequate data/knowledge/statistics/figures on 0.0% 0.0% 7.2% 0.0% 6.7% 21.7% 7.9% 12.2% 15.4% 10.0% 5.9% 0.0% Malawi’s economy Improve the competitiveness of its 0.0% 11.1% 6.0% 8.3% 6.7% 0.0% 7.9% 6.8% 0.0% 10.0% 23.5% 0.0% financing compared to markets Reach out more to groups outside of 14.3% 33.3% 12.0% 25.0% 16.7% 26.1% 55.3% 66.2% 53.8% 10.0% 35.3% 38.5% Government* Increase the level of capacity 71.4% 33.3% 42.2% 50.0% 50.0% 30.4% 26.3% 17.6% 46.2% 60.0% 52.9% 30.8% development in the country* Improve the quality of its experts as 0.0% 11.1% 19.3% 16.7% 10.0% 8.7% 5.3% 16.2% 0.0% 20.0% 17.6% 0.0% related to Malawi’s specific challenges Offer more innovative knowledge 0.0% 22.2% 8.4% 0.0% 10.0% 4.3% 0.0% 5.4% 7.7% 0.0% 11.8% 7.7% services Collaborate more effectively with 14.3% 11.1% 21.7% 16.7% 46.7% 8.7% 7.9% 9.5% 7.7% 40.0% 17.6% 23.1% Government clients* Work faster 0.0% 11.1% 4.8% 0.0% 0.0% 8.7% 5.3% 4.1% 15.4% 10.0% 0.0% 7.7% Reduce the complexity of obtaining 14.3% 22.2% 38.6% 25.0% 23.3% 17.4% 39.5% 21.6% 30.8% 10.0% 23.5% 38.5% World Bank Group financing Other 14.3% 11.1% 0.0% 16.7% 3.3% 4.3% 2.6% 6.8% 0.0% 0.0% 0.0% 15.4% *Significantly different between stakeholder groups 72 World Bank Group Country Opinion Survey 2016: Malawi F. The Future Role of the World Bank Group in Malawi (continued) When considering the combination of services that the World Bank Group offers in Malawi, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Malawi? (Select only ONE response) Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Financial services 28.6% 25.0% 38.8% 33.3% 32.3% 18.2% 25.7% 36.1% 50.0% 22.2% 35.3% 46.2% Knowledge products 0.0% 12.5% 12.5% 16.7% 22.6% 27.3% 28.6% 13.9% 25.0% 11.1% 35.3% 7.7% Convening services 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.9% 0.0% 0.0% 0.0% 0.0% 0.0% None of the above 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% 4.2% 0.0% 0.0% 0.0% 0.0% The combination is appropriate for 57.1% 50.0% 48.8% 41.7% 41.9% 45.5% 40.0% 45.8% 25.0% 66.7% 29.4% 38.5% Malawi Don't know 14.3% 12.5% 0.0% 0.0% 3.2% 9.1% 2.9% 0.0% 0.0% 0.0% 0.0% 7.7% G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Malawi? (Choose no more than TWO) Office of Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Social media (e.g., Facebook, blogs, 14.3% 11.1% 8.6% 0.0% 3.1% 22.7% 10.5% 18.9% 30.8% 0.0% 6.3% 14.3% Twitter, YouTube, Flickr) International newspapers 0.0% 0.0% 4.9% 18.2% 3.1% 0.0% 2.6% 1.4% 0.0% 11.1% 6.3% 7.1% Local radio 28.6% 0.0% 29.6% 18.2% 37.5% 9.1% 18.4% 32.4% 30.8% 11.1% 18.8% 7.1% International radio 0.0% 0.0% 0.0% 0.0% 3.1% 0.0% 5.3% 0.0% 0.0% 0.0% 6.3% 7.1% Local television* 0.0% 22.2% 19.8% 9.1% 28.1% 4.5% 10.5% 10.8% 0.0% 0.0% 6.3% 0.0% International television 0.0% 11.1% 11.1% 9.1% 15.6% 9.1% 7.9% 9.5% 0.0% 0.0% 6.3% 7.1% Local newspapers 71.4% 44.4% 60.5% 27.3% 68.8% 86.4% 57.9% 58.1% 69.2% 77.8% 68.8% 57.1% Internet 42.9% 66.7% 40.7% 72.7% 31.3% 40.9% 55.3% 51.4% 53.8% 66.7% 62.5% 42.9% Periodicals 14.3% 11.1% 9.9% 18.2% 3.1% 0.0% 5.3% 2.7% 15.4% 11.1% 12.5% 14.3% Other* 0.0% 22.2% 0.0% 9.1% 0.0% 13.6% 5.3% 4.1% 0.0% 0.0% 0.0% 28.6% *Significantly different between stakeholder groups 73 World Bank Group Country Opinion Survey 2016: Malawi G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Direct contact with World Bank Group 42.9% 55.6% 21.3% 0.0% 9.7% 39.1% 18.4% 17.8% 23.1% 22.2% 12.5% 42.9% (i.e., face to face meetings/discussions)* Mobile phones 14.3% 0.0% 2.5% 9.1% 6.5% 0.0% 15.8% 4.1% 7.7% 0.0% 0.0% 0.0% World Bank Group’s 14.3% 55.6% 45.0% 45.5% 48.4% 13.0% 28.9% 50.7% 30.8% 55.6% 50.0% 21.4% seminars/workshops/conferences* World Bank Group’s publications and 28.6% 22.2% 46.3% 36.4% 45.2% 43.5% 39.5% 37.0% 38.5% 44.4% 68.8% 42.9% other written materials World Bank Group’s website 42.9% 11.1% 50.0% 72.7% 45.2% 34.8% 39.5% 42.5% 30.8% 55.6% 31.3% 57.1% Social media (e.g., Facebook, blogs, 14.3% 0.0% 6.3% 0.0% 9.7% 13.0% 13.2% 11.0% 30.8% 0.0% 0.0% 0.0% Twitter, YouTube, Flickr) e-Newsletters 14.3% 33.3% 17.5% 27.3% 29.0% 39.1% 36.8% 31.5% 23.1% 11.1% 31.3% 28.6% Other 14.3% 11.1% 1.3% 0.0% 6.5% 4.3% 0.0% 0.0% 7.7% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Yes 28.6% 11.1% 15.1% 45.5% 11.1% 9.5% 13.5% 18.6% 30.8% 22.2% 17.6% 21.4% No 71.4% 88.9% 84.9% 54.5% 88.9% 90.5% 86.5% 81.4% 69.2% 77.8% 82.4% 78.6% If yes, from which of the following sources did you learn about the World Bank Group's Access to Information Policies? (Select only ONE response) Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other World Bank Group's 50.0% 100.0% 27.3% 0.0% 33.3% 0.0% 50.0% 16.7% 25.0% 0.0% 33.3% 0.0% seminars/workshops/conferences World Bank Group's website 50.0% 0.0% 45.5% 100.0% 66.7% 50.0% 25.0% 66.7% 25.0% 100.0% 33.3% 66.7% World Bank Group's e-Newsletters 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% News/Media 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% 8.3% 50.0% 0.0% 0.0% 0.0% Colleagues/Friends/Peer organizations 0.0% 0.0% 9.1% 0.0% 0.0% 50.0% 25.0% 8.3% 0.0% 0.0% 0.0% 33.3% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 33.3% 0.0% Have you requested information from the World Bank Group on its activities in the past year?* Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Yes 0.0% 11.1% 15.1% 60.0% 17.9% 45.0% 6.1% 15.9% 76.9% 12.5% 21.4% 23.1% No 100.0% 88.9% 84.9% 40.0% 82.1% 55.0% 93.9% 84.1% 23.1% 87.5% 78.6% 76.9% *Significantly different between stakeholder groups 74 World Bank Group Country Opinion Survey 2016: Malawi G. Communication and Information Sharing (continued) Were you able to obtain this information?* Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Yes 0.0% 100.0% 100.0% 100.0% 100.0% 88.9% 0.0% 70.0% 90.0% 100.0% 100.0% 100.0% No 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 100.0% 30.0% 10.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Do you have access to the Internet? Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Yes 100.0% 88.9% 98.6% 100.0% 100.0% 94.7% 96.8% 96.9% 100.0% 100.0% 100.0% 100.0% No 0.0% 11.1% 1.4% 0.0% 0.0% 5.3% 3.2% 3.1% 0.0% 0.0% 0.0% 0.0% Do you use/have you used the World Bank Group website? Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Yes 25.0% 55.6% 60.6% 88.9% 44.0% 77.8% 74.2% 62.9% 90.9% 66.7% 53.3% 80.0% No 75.0% 44.4% 39.4% 11.1% 56.0% 22.2% 25.8% 37.1% 9.1% 33.3% 46.7% 20.0% Do you currently consult the World Bank Group social media sites (e.g., Facebook, blogs, Twitter, YouTube, and Flickr)? Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Yes 0.0% 22.2% 8.5% 20.0% 8.0% 16.7% 6.7% 8.2% 18.2% 0.0% 13.3% 0.0% No 100.0% 77.8% 91.5% 80.0% 92.0% 83.3% 93.3% 91.8% 81.8% 100.0% 86.7% 100.0% Which Internet connection do you use primarily when visiting a World Bank Group website? Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other High speed/WiFi 85.7% 100.0% 70.5% 90.9% 76.5% 90.0% 97.1% 80.6% 84.6% 87.5% 66.7% 100.0% Dial-up 14.3% 0.0% 29.5% 9.1% 23.5% 10.0% 2.9% 19.4% 15.4% 12.5% 33.3% 0.0% 75 World Bank Group Country Opinion Survey 2016: Malawi G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian a Ministry Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s websites easy 4 9.50 0.58 6 7.50 2.07 50 8.26 1.65 11 8.73 1.35 14 7.21 2.39 18 8.00 1.97 25 8.20 1.78 46 6.93 2.36 11 7.00 1.48 8 8.75 1.04 8 7.13 3.04 10 8.40 1.26 to navigate* I find the information on the World Bank 3 9.67 0.58 5 7.80 2.05 51 8.75 1.38 11 9.09 1.14 13 8.15 2.54 18 8.28 1.84 25 8.56 1.39 46 7.74 2.07 11 7.91 0.94 8 9.38 1.19 7 8.57 1.40 10 7.90 1.52 Group’s websites useful The World Bank Group’s social media channels are valuable sources of information 3 7.67 2.52 3 6.00 1.00 22 8.18 2.02 3 7.67 0.58 6 6.00 3.35 3 8.00 2.65 9 7.22 2.22 30 7.20 2.64 8 6.50 1.85 2 6.50 0.71 2 5.00 1.41 1 5.00 - about the institution When I need information from the World Bank 5 9.20 1.10 7 7.14 2.73 57 7.21 2.76 12 8.75 1.71 11 6.00 3.07 18 7.61 2.12 25 6.64 2.91 53 6.21 2.98 12 8.83 1.47 8 9.38 0.92 11 6.27 3.47 11 7.55 2.11 Group I know how to find it* The World Bank Group is responsive to my 4 8.75 1.89 5 5.40 1.67 39 7.49 2.52 10 8.80 1.32 10 6.60 2.88 15 7.33 2.26 15 7.00 2.24 35 6.60 2.61 13 7.54 1.85 8 8.50 1.20 11 7.18 2.71 7 7.29 1.38 information requests and inquiries *Significantly different between stakeholder groups H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country?* (Select only ONE response) Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Yes 85.7% 11.1% 62.2% 91.7% 48.3% 77.3% 43.2% 14.9% 69.2% 60.0% 35.3% 50.0% No 14.3% 88.9% 37.8% 8.3% 51.7% 22.7% 56.8% 85.1% 30.8% 40.0% 64.7% 50.0% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you primarily engage with in Malawi?* (Select only ONE response) Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other The World Bank (IDA) 100.0% 57.1% 87.1% 91.7% 91.7% 81.0% 51.6% 53.1% 91.7% 87.5% 70.0% 80.0% The International Finance Corporation 0.0% 0.0% 2.9% 8.3% 0.0% 4.8% 29.0% 2.0% 0.0% 0.0% 0.0% 0.0% The Multilateral Investment Guarantee 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% 3.2% 0.0% 0.0% 0.0% 0.0% 10.0% Agency Other 0.0% 42.9% 5.7% 0.0% 8.3% 14.3% 16.1% 44.9% 8.3% 12.5% 30.0% 10.0% *Significantly different between stakeholder groups 76 World Bank Group Country Opinion Survey 2016: Malawi H. Background Information (continued) Do your projects involve both the World Bank and the IFC?* Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Yes 28.6% 33.3% 25.4% 25.0% 30.4% 22.7% 17.6% 3.1% 18.2% 11.1% 7.7% 7.1% No 71.4% 66.7% 74.6% 75.0% 69.6% 77.3% 82.4% 96.9% 81.8% 88.9% 92.3% 92.9% *Significantly different between stakeholder groups If yes, what was your view of how the two institutions work together in Malawi? (Select only ONE response) Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other The two institutions work well together 50.0% 50.0% 70.6% 100.0% 40.0% 60.0% 33.3% 50.0% 100.0% 100.0% 0.0% 0.0% The way the two institutions work 50.0% 50.0% 23.5% 0.0% 0.0% 0.0% 33.3% 50.0% 0.0% 0.0% 100.0% 100.0% together needs improvement The two institutions do not work well 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% together Don't know 0.0% 0.0% 5.9% 0.0% 60.0% 40.0% 33.3% 0.0% 0.0% 0.0% 0.0% 0.0% Which of the following describes most of your exposure to the World Bank Group in Malawi? (Choose no more than TWO) Office of Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Observer (i.e., follow in media, discuss in 28.6% 37.5% 16.0% 9.1% 25.9% 13.6% 43.2% 39.4% 15.4% 0.0% 23.5% 38.5% informal conversations, etc.)* Use World Bank Group reports/data 14.3% 50.0% 22.2% 27.3% 14.8% 31.8% 29.7% 35.2% 38.5% 44.4% 29.4% 38.5% Engage in World Bank Group 28.6% 37.5% 51.9% 36.4% 59.3% 22.7% 21.6% 28.2% 15.4% 44.4% 35.3% 23.1% related/sponsored events/activities* Collaborate as part of my professional 57.1% 0.0% 39.5% 54.5% 22.2% 77.3% 32.4% 19.7% 46.2% 44.4% 29.4% 46.2% duties* Use World Bank Group website for 28.6% 12.5% 11.1% 9.1% 11.1% 13.6% 32.4% 43.7% 38.5% 33.3% 29.4% 23.1% information, data, research, etc.* *Significantly different between stakeholder groups What’s your gender? Office of Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Employee of PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian a Ministry Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Female 14.3% 33.3% 20.2% 16.7% 18.8% 34.8% 18.4% 28.0% 23.1% 30.0% 11.8% 28.6% Male 85.7% 66.7% 79.8% 83.3% 81.3% 65.2% 81.6% 72.0% 76.9% 70.0% 88.2% 71.4% 77 World Bank Group Country Opinion Survey 2016: Malawi Appendix C: Responses to Indicator Questions by Geographic Location17  City N=266  District Headquarters N=54  Other N=14 B. Overall Attitudes toward the World Bank Group City District Headquarters Other N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank 247 6.35 2.05 52 6.87 2.00 13 6.62 1.89 Group’s effectiveness in Malawi. (1-Not effective at all, 10-Extremely effective) To what extent do you agree with the following statements about the World Bank Group’s work in Malawi? (1-Strongly disagree, 10-Strongly agree) City District Headquarters Other N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant 251 6.89 2.07 52 6.79 2.10 14 7.43 1.91 role in development in Malawi The World Bank Group’s work is aligned with what I 240 6.45 2.22 52 6.35 2.28 14 6.93 2.56 consider the development priorities for Malawi To what extent is the World Bank Group an effective development partner in Malawi, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) City District Headquarters Other N Mean SD N Mean SD N Mean SD Responsiveness to needs 247 6.15 2.00 51 6.12 1.98 13 7.15 2.03 Flexibility (in terms of the institution’s products and 227 5.14 2.02 49 5.00 1.65 12 5.50 1.98 services) Flexibility (in terms of changing country circumstances) 228 5.37 1.93 49 5.04 1.70 12 5.58 2.11 Being inclusive 234 5.86 2.12 49 5.78 1.81 12 6.17 1.90 Openness (sharing data and other information) 247 6.57 2.42 49 6.67 2.11 12 7.92 1.78 Collaboration with the Government 250 7.69 1.86 50 7.76 1.78 13 8.38 1.76 The speed in which it gets things accomplished on the 227 5.49 2.06 48 5.71 1.87 12 6.00 1.95 ground Ease of access to the people at the World Bank Group 228 5.92 2.46 47 5.13 2.05 11 4.73 2.45 who are making decisions important to my work* Collaboration with civil society 200 6.18 2.34 44 6.57 2.07 7 6.86 2.73 Staff accessibility 225 6.05 2.42 46 5.39 1.86 8 5.38 2.07 Collaboration with other donors and development 228 7.77 1.82 46 8.15 1.69 11 8.45 1.29 partners Collaboration with the private sector 203 6.31 2.14 40 6.17 2.07 8 6.00 2.51 Straightforwardness and honesty 231 7.10 2.34 44 7.66 2.19 11 7.09 2.39 Treating clients and stakeholders in Malawi with respect 232 7.31 2.24 46 7.50 1.76 12 6.92 2.11 Being a long-term partner 248 8.56 1.88 51 9.00 1.61 14 9.36 1.01 *Significantly different between geographic locations 17334 respondents provided information about their geographic location. Only these respondents were included in the analysis presented in this appendix. 78 World Bank Group Country Opinion Survey 2016: Malawi C. World Bank Group’s Effectiveness and Results City District Headquarters Other N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help 245 6.87 1.86 50 6.92 1.77 14 7.43 2.17 to achieve development results in Malawi? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Malawi? (1-Strongly disagree, 10-Strongly agree) City District Headquarters Other N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 233 6.12 2.12 43 6.19 2.14 12 6.83 2.59 needs of Malawi The World Bank Group meets Malawi’s needs for 228 6.71 1.96 44 6.23 1.76 13 7.00 2.45 knowledge services D. The World Bank Group’s Knowledge Work and Activities In Malawi, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) City District Headquarters Other N Mean SD N Mean SD N Mean SD Are adaptable to Malawi’s specific development 234 6.22 2.20 46 5.63 2.05 9 6.22 2.77 challenges and country circumstances City District Headquarters Other N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities 244 6.88 2.08 51 7.20 1.81 10 7.80 2.44 make to development results in your country? Overall, how would you rate the technical quality of the 232 7.66 1.68 48 7.65 1.48 11 8.36 2.29 World Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) City District Headquarters Other N Mean SD N Mean SD N Mean SD The World Bank Group takes decisions quickly in 198 5.91 2.17 40 6.00 1.91 13 6.31 2.90 Malawi Where country systems are adequate, the World Bank 182 7.30 2.34 40 7.30 2.20 10 8.50 1.78 Group makes appropriate use of them 79 World Bank Group Country Opinion Survey 2016: Malawi Appendix D: Responses to Selected Questions by Level of Collaboration with the World Bank Group18 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY16 Malawi COS questionnaire: All 10-point scale questions and question B4 “When thinking about how the World Bank Group can have the most impact on development results in Malawi, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Malawi?” Collaborating with the WBG N=155 Not collaborating with the WBG N=172 B. Overall Attitudes toward the World Bank Group Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How familiar are you with the work of the World Bank 153 7.14 1.83 170 5.90 2.14 Group in Malawi?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, please rate your impression of the World Bank 150 6.69 1.99 156 6.19 2.00 Group’s effectiveness in Malawi.* (1-Not effective at all, 10-Extremely effective) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Malawi solve its most 145 6.83 1.94 136 6.55 2.14 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 18Only 327 respondents provided information about their level of collaboration with the World Bank Group (question H3 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 80 World Bank Group Country Opinion Survey 2016: Malawi B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Malawi, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Malawi? (Choose no more than THREE) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Industrial development 20.1% 18.0% Public health 8.4% 10.8% Energy 26.0% 17.4% Child development 1.9% 3.0% Integrated rural development 17.5% 16.8% Transport infrastructure 24.0% 15.6% Food security 14.3% 13.2% Public sector governance/reform 33.8% 34.1% Natural resource management 6.5% 4.8% Private sector development 14.9% 11.4% Irrigation development 28.6% 22.8% Youth development and empowerment 11.0% 16.8% Water and sanitation 5.2% 3.0% Environmental management 5.8% 4.2% Tourism* 0.6% 5.4% Climate change 6.5% 7.8% Education 24.0% 31.1% Agricultural development 24.0% 32.3% Macroeconomic management and economic growth 16.2% 15.6% Science and technology 4.5% 7.8% Communicable/non-communicable diseases 1.9% 2.4% *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group’s work in Malawi? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant 152 7.11 2.02 159 6.68 2.11 role in development in Malawi The World Bank Group’s work is aligned with what I 150 6.99 2.15 152 5.91 2.21 consider the development priorities for Malawi* *Significantly different between collaborators and non-collaborators 81 World Bank Group Country Opinion Survey 2016: Malawi B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Malawi, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs* 148 6.48 1.92 158 5.90 2.06 Flexibility (in terms of the institution’s products and 146 5.45 1.86 137 4.81 1.99 services)* Flexibility (in terms of changing country circumstances)* 141 5.62 1.86 144 5.04 1.86 Being inclusive* 146 6.36 1.91 145 5.33 2.09 Openness (sharing data and other information)* 146 6.87 2.05 156 6.30 2.59 Collaboration with the Government* 148 7.97 1.73 159 7.49 1.95 The speed in which it gets things accomplished on the 141 5.70 1.97 141 5.35 2.05 ground Ease of access to the people at the World Bank Group 147 6.34 2.28 133 5.09 2.37 who are making decisions important to my work* Collaboration with civil society 111 6.51 2.09 137 5.99 2.46 Staff accessibility* 143 6.62 2.10 131 5.09 2.30 Sufficient technical staff in the country office* 130 6.55 2.05 113 5.45 2.23 Collaboration with other donors and development 138 8.07 1.59 141 7.60 1.97 partners* Collaboration with the private sector* 114 6.56 2.00 134 5.99 2.22 Straightforwardness and honesty 142 7.39 2.08 138 6.89 2.55 Treating clients and stakeholders in Malawi with 144 7.63 2.00 140 6.99 2.29 respect* Being a long-term partner 149 8.62 1.92 158 8.73 1.74 *Significantly different between collaborators and non-collaborators 82 World Bank Group Country Opinion Survey 2016: Malawi C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Malawi? (1-Not important at all, 10-Very important) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Transport infrastructure 151 8.61 1.70 164 8.47 2.01 Food security* 154 8.07 2.18 162 8.60 1.84 Public sector governance/reform 153 8.56 1.65 166 8.72 1.81 Natural resource management 150 7.17 2.15 159 7.31 2.42 Private sector development 149 7.97 1.79 161 7.81 2.01 Irrigation development 154 8.69 1.63 166 8.77 1.69 Industrial development 148 8.17 1.79 159 7.99 2.09 Public health* 152 7.34 2.24 161 8.27 2.05 Energy 151 8.52 1.85 161 8.66 1.73 Child development* 148 6.66 2.33 162 7.22 2.40 Integrated rural development 150 7.67 2.19 161 7.87 2.11 Climate change 149 7.71 2.20 161 8.19 2.20 Poverty reduction 152 8.44 1.94 163 8.73 1.86 Communicable/non-communicable diseases 151 6.93 2.35 161 7.31 2.45 Education 153 8.50 1.90 162 8.81 1.92 Agricultural development 151 8.74 1.60 159 9.00 1.46 Macroeconomic management and economic growth 152 8.43 1.78 162 8.38 1.79 Youth development and empowerment 149 7.40 1.98 161 7.59 2.23 Science and technology 150 7.79 1.91 161 8.02 2.04 Water and sanitation 153 7.99 1.75 161 8.08 1.97 Environmental management 150 7.72 1.99 163 7.83 2.18 Tourism 150 6.71 2.35 163 6.93 2.64 *Significantly different between collaborators and non-collaborators 83 World Bank Group Country Opinion Survey 2016: Malawi C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Malawi? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Energy* 97 6.96 1.95 84 5.92 2.45 Child development 64 6.13 2.14 74 5.92 2.30 Integrated rural development* 105 7.12 1.74 101 6.34 2.14 Transport infrastructure* 104 7.20 1.72 102 6.58 2.24 Food security 124 7.35 1.90 109 6.90 2.18 Public sector governance/reform* 124 7.42 1.89 113 6.78 2.16 Natural resource management* 95 6.56 1.95 85 5.91 2.11 Trade and private sector development 101 6.80 1.85 88 6.35 2.15 Irrigation development* 114 6.91 2.05 98 6.17 2.28 Youth development and empowerment 73 5.59 1.94 83 5.55 2.39 Macroeconomic management and economic growth* 117 7.45 1.88 103 6.85 2.24 Water and sanitation* 110 7.35 1.75 98 6.63 2.38 Environmental management 100 6.93 1.90 84 6.35 2.29 Tourism 70 5.06 2.09 66 4.42 2.33 Climate change 96 6.74 2.11 94 6.29 2.06 Poverty reduction* 131 7.26 1.92 121 6.66 2.55 Communicable/non-communicable diseases 86 6.90 2.10 85 6.21 2.51 Education 115 7.46 1.86 122 7.22 2.10 Agricultural development 128 7.38 1.95 123 6.92 2.14 Financial sector development* 110 7.60 1.71 113 6.98 2.07 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help 148 7.07 1.78 157 6.71 1.90 to achieve development results in Malawi? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Malawi? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 143 6.41 1.98 140 5.93 2.26 needs of Malawi The World Bank Group meets Malawi’s needs for 145 6.87 1.86 136 6.41 2.02 knowledge services* *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group 112 6.59 1.85 107 6.44 2.03 measures and corrects its work in real time in Malawi? (1-To no degree at all, 10-To a very significant degree) 84 World Bank Group Country Opinion Survey 2016: Malawi D. The World Bank Group’s Knowledge Work and Activities In Malawi, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely* 136 6.54 1.84 121 5.99 2.10 Include appropriate level of stakeholder involvement 139 6.90 1.72 127 5.94 2.15 during preparation* Lead to practical solutions* 142 6.60 1.99 134 5.84 2.06 Are accessible (well written and easy to understand)* 143 7.16 1.87 133 6.26 2.33 Are source of relevant information on global good 142 7.87 1.79 141 7.48 1.92 practices Are adequately disseminated* 139 6.76 2.11 136 5.49 2.31 Are adaptable to Malawi’s specific development 143 6.52 2.09 142 5.68 2.22 challenges and country circumstances* Are useful for policy makers 143 7.68 1.89 141 7.59 1.94 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities 146 7.18 1.92 154 6.68 2.19 make to development results in your country?* Overall, how would you rate the technical quality of the 147 7.88 1.53 139 7.37 1.79 World Bank Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between collaborators and non-collaborators E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly* 140 6.39 2.14 103 5.74 2.34 The World Bank Group effectively monitors and 147 8.01 1.68 134 7.42 1.93 evaluates the projects and programs it supports* The World Bank Group’s approvals and reviews are 137 6.59 1.85 111 6.20 2.28 done in a timely fashion The World Bank Group’s “Safeguard Policy” 120 7.06 1.90 91 6.42 2.47 requirements are reasonable* The World Bank Group’s conditions on its lending are 126 6.54 2.13 108 5.58 2.33 reasonable* The World Bank Group takes decisions quickly in 135 6.28 1.98 113 5.53 2.32 Malawi* Working with the World Bank Group increases Malawi’s 143 7.63 1.75 132 7.57 2.03 institutional capacity Where country systems are adequate, the World Bank 121 7.64 2.05 106 7.01 2.53 Group makes appropriate use of them* The World Bank Group provides effective 143 7.74 1.98 130 7.20 2.03 implementation support* *Significantly different between collaborators and non-collaborators 85 World Bank Group Country Opinion Survey 2016: Malawi E. Working with the World Bank Group (continued) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private 124 6.94 1.79 127 6.31 2.16 public partnerships in Malawi?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate* 118 8.14 1.61 88 7.34 2.40 I find the information on the World Bank Group’s 116 8.59 1.39 87 8.05 2.06 websites useful* The World Bank Group’s social media channels are 39 7.54 2.00 52 7.02 2.57 valuable sources of information about the institution When I need information from the World Bank Group I 120 7.88 2.24 107 6.32 3.02 know how to find it* The World Bank Group is responsive to my information 99 7.90 1.82 71 6.42 2.67 requests and inquiries* *Significantly different between collaborators and non-collaborators 86 World Bank Group Country Opinion Survey 2016: Malawi Appendix E: Responses to Selected Questions by Year19 All data presented in this appendix are weighted. As a result, means of the FY 2016 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2013 respondents and the total number of respondents indicated may differ from those reported in the FY 2013 COS report. FY 2013 Number of comparable respondents = 320  FY 2016 Number of comparable respondents = 395 By weighting, the FY 2013 and FY 2016 samples have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2013 FY 2016 Office of the President/Prime Minister/Minister 3% 3% Office of Parliamentarian 4% 4% Government institutions 34% 34% Local Government 10% 10% Bilateral/multilateral agencies 6% 6% Civil society 22% 22% Private sector 11% 11% Academia 6% 6% Media 4% 4% A. General Issues facing Malawi In general, would you say that Malawi is headed in...?* Percentage of Respondents FY 2013 FY 2016 The right direction 58.5% 39.0% The wrong direction 17.7% 45.2% Not sure 23.8% 15.8% *Significantly different between FY2016 and FY2013 B. Overall Attitudes toward the World Bank Group FY 2013 FY 2016 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 393 6.60 2.10 317 6.55 2.06 Malawi? (1-Not familiar at all, 10-Extremely familiar) FY 2013 FY 2016 N Mean SD N Mean SD Overall, please rate your impression of the World Bank 380 6.36 1.87 303 6.45 2.06 Group’s effectiveness in Malawi. (1-Not effective at all, 10-Very effective) FY 2013 FY 2016 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Malawi solve its most complicated 344 6.51 1.92 276 6.71 2.05 development challenges? (1-To no degree at all, 10-To a very significant degree) 19Only those questions that were asked in the FY ‘13 and FY ’16 country opinion surveys, with similar response scales/options, are presented. 87 World Bank Group Country Opinion Survey 2016: Malawi B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Malawi? (1-Strongly disagree, 10-Strongly agree) FY 2013 FY 2016 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 384 7.56 1.92 306 6.91 2.07 development in Malawi* The World Bank Group’s work is aligned with what I consider 378 6.68 2.24 297 6.44 2.27 the development priorities for Malawi *Significantly different between FY2016 and FY2013 To what extent is the World Bank Group an effective development partner in Malawi, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY 2013 FY 2016 N Mean SD N Mean SD Responsiveness to needs 362 6.53 1.98 301 6.21 1.99 Flexibility (in terms of the institution’s products and services) 350 5.36 2.16 277 5.18 1.97 Flexibility (in terms of changing country circumstances) 356 5.47 2.06 281 5.34 1.90 Being inclusive 347 5.88 2.07 285 5.89 2.06 Openness (sharing data and other information) 361 6.52 2.34 298 6.62 2.38 Collaboration with the Government* 376 8.23 1.63 303 7.72 1.86 The speed in which it gets things accomplished on the 344 5.79 2.07 278 5.58 2.05 ground Ease of access to the people at the World Bank Group who 275 5.76 2.42 are making decisions important to my work Collaboration with civil society 245 6.30 2.30 Staff accessibility 342 5.71 2.52 268 5.92 2.32 Sufficient technical staff in the country office 242 6.00 2.21 Collaboration with other donors and development partners* 344 8.33 1.66 275 7.90 1.77 Collaboration with the private sector 246 6.33 2.14 Straightforwardness and honesty 344 6.85 2.27 277 7.18 2.32 Treating clients and stakeholders in Malawi with respect* 345 6.82 2.21 279 7.33 2.15 Being a long-term partner 303 8.70 1.81 *Significantly different between FY2016 and FY2013 C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Malawi? (1-Not effective at all, 10-Very effective) FY 2013 FY 2016 N Mean SD N Mean SD Energy 317 6.09 2.23 177 6.46 2.33 Integrated rural development* 342 6.19 2.21 204 6.79 1.98 Transport infrastructure* 326 6.26 2.09 201 6.88 2.02 Food security* 343 6.77 2.00 232 7.16 2.04 Public sector governance/reform 347 6.80 2.16 234 7.14 2.04 Natural resource management* 298 5.19 2.33 180 6.29 2.05 Water and sanitation 327 7.00 1.92 207 6.98 2.14 Poverty reduction 352 6.65 2.17 250 6.98 2.24 Education 348 7.07 1.98 234 7.33 2.00 Agricultural development* 336 6.24 2.24 248 7.17 2.07 *Significantly different between FY2016 and FY2013 88 World Bank Group Country Opinion Survey 2016: Malawi C. World Bank Group’s Effectiveness and Results (continued) FY 2013 FY 2016 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 377 6.82 1.75 299 6.89 1.88 achieve development results in Malawi? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Malawi? (1-Strongly disagree, 10-Strongly agree) FY 2013 FY 2016 N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 361 6.12 2.00 279 6.13 2.15 needs of Malawi The World Bank Group meets Malawi’s needs for knowledge 352 6.19 2.01 278 6.63 1.96 services* *Significantly different between FY2016 and FY2013 D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * Percentage of Respondents FY 2013 FY 2016 Weekly 5.1% 5.1% Monthly 14.6% 11.1% A few times a year 32.3% 37.3% Rarely 33.6% 24.4% Never 14.4% 22.2% *Significantly different between FY2016 and FY2013 In Malawi, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) FY 2013 FY 2016 N Mean SD N Mean SD Are timely* 332 5.70 2.12 252 6.31 2.00 Include appropriate level of stakeholder involvement during 347 6.01 2.23 260 6.48 1.99 preparation* Lead to practical solutions 273 6.27 2.08 Are accessible (well written and easy to understand)* 347 6.31 2.36 271 6.72 2.14 Are source of relevant information on global good practices* 354 7.24 2.06 279 7.68 1.87 Are adequately disseminated* 343 5.44 2.33 270 6.19 2.25 Are adaptable to Malawi’s specific development challenges 358 5.57 2.26 280 6.10 2.22 and country circumstances* Are useful for policy makers 281 7.62 1.93 *Significantly different between FY2016 and FY2013 FY 2013 FY 2016 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 370 6.71 1.80 295 6.94 2.08 development results in your country? Overall, how would you rate the technical quality of the World 365 7.21 1.87 280 7.66 1.71 Bank Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between FY2016 and FY2013 89 World Bank Group Country Opinion Survey 2016: Malawi E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2013 FY 2016 N Mean SD N Mean SD The World Bank Group disburses funds promptly* 338 5.46 2.33 239 6.13 2.25 The World Bank Group effectively monitors and evaluates the 359 7.40 1.97 277 7.77 1.82 projects and programs it supports* The World Bank Group’s approvals and reviews are done in a 338 5.75 2.25 247 6.43 2.08 timely fashion* The World Bank Group’s “Safeguard Policy” requirements are 283 6.22 2.10 212 6.83 2.19 reasonable* The World Bank Group’s conditions on its lending are 319 5.53 2.33 233 6.09 2.30 reasonable* The World Bank Group takes decisions quickly in Malawi 243 5.96 2.17 Working with the World Bank Group increases Malawi’s 373 7.33 1.88 270 7.59 1.88 institutional capacity Where country systems are adequate, the World Bank Group 308 6.94 2.26 227 7.34 2.29 makes appropriate use of them* The World Bank Group provides effective implementation 350 7.31 1.97 270 7.51 2.00 support *Significantly different between FY2016 and FY2013 G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policies under which the WBG discloses any information in its possession that is not a list of exceptions? Percentage of Respondents FY 2013 FY 2016 Yes 17.5% 17.3% No 82.5% 82.7% Have you requested information from the World Bank Group on its activities in the past year? Percentage of Respondents FY 2013 FY 2016 Yes 21.2% 20.7% No 78.8% 79.3% Were you able to obtain this information?* Percentage of Respondents FY 2013 FY 2016 Yes 55.0% 89.1% No 45.0% 10.9% *Significantly different between FY2016 and FY2013 Do you have access to the Internet? Percentage of Respondents FY 2013 FY 2016 Yes 98.1% 97.7% No 1.9% 2.3% Do you use/have used the World Bank Group website? Percentage of Respondents FY 2013 FY 2016 Yes 66.5% 62.8% No 33.5% 37.2% 90 World Bank Group Country Opinion Survey 2016: Malawi G. Communication and Information Sharing (continued) Which Internet connection do you use primarily when visiting a World Bank Group website? Percentage of Respondents FY 2013 FY 2016 High speed/WiFi 83.0% 81.7% Dial-up 17.0% 18.3% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) FY 2013 FY 2016 N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate* 277 6.71 2.37 200 7.80 2.03 I find the information on the World Bank Group’s websites 272 7.50 2.12 196 8.40 1.71 useful* When I need information from the World Bank Group I know 324 5.93 3.07 219 7.15 2.79 how to find it* The World Bank Group is responsive to my information 256 6.10 2.68 166 7.27 2.39 requests and inquiries* *Significantly different between FY2016 and FY2013 91 World Bank Group Country Opinion Survey 2016: Malawi Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in Malawi? (Choose no more than TWO) collaborate/work with the World Bank Indicator Question Group in your country? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not collaborating Collaborating with No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG the WBG Overall effectiveness of the World Bank Group (WBG) 6.19 6.69 6.63 5.88 6.48 6.32 6.36 6.56 6.30 6.67 6.51 6.20 in Malawi Overall the World Bank Group currently plays a relevant 6.68 7.11 6.96 6.70 6.91 6.85 6.83 6.99 6.84 6.97 6.90 6.85 role in development in Malawi The World Bank Group’s work is aligned with what I 5.91 6.99 6.65 5.68 6.38 6.48 6.24 6.69 6.36 6.50 6.47 6.24 consider the development priorities for Malawi Responsiveness to needs 5.90 6.48 6.28 6.03 6.25 6.11 6.10 6.41 6.13 6.35 6.34 5.82 Flexibility (in terms of the institution’s products and 4.81 5.45 5.18 5.11 5.24 4.97 5.18 5.14 5.12 5.23 5.20 5.04 services) Flexibility (in terms of changing country circumstances) 5.04 5.62 5.43 5.08 5.24 5.60 5.38 5.26 5.39 5.24 5.37 5.24 Being inclusive 5.33 6.36 5.99 5.38 5.91 5.64 5.82 5.87 5.58 6.28 5.94 5.51 Openness (sharing data and other information) 6.30 6.87 6.81 6.24 6.58 6.88 6.63 6.73 6.54 6.91 6.70 6.58 Collaboration with the Government 7.49 7.97 7.92 7.28 7.70 7.87 7.64 7.95 7.76 7.73 7.70 7.89 The speed in which it gets things accomplished on the 5.35 5.70 5.55 5.55 5.65 5.31 5.52 5.59 5.47 5.67 5.65 5.24 ground Ease of access to the people at the World Bank Group 5.09 6.34 5.93 5.13 5.88 5.45 5.51 6.13 5.51 6.14 5.86 5.39 who are making decisions important to my work Collaboration with civil society 5.99 6.51 6.23 6.30 6.32 6.08 6.12 6.47 6.31 6.11 6.32 6.05 Staff accessibility 5.09 6.62 6.18 5.03 5.96 5.85 5.78 6.16 5.60 6.46 6.01 5.65 Collaboration with other donors and development 7.60 8.07 7.99 7.59 7.84 7.99 7.72 8.17 7.95 7.77 7.84 8.01 partners Collaboration with the private sector 5.99 6.56 6.34 6.03 6.18 6.43 6.14 6.49 6.23 6.31 6.31 6.14 Straightforwardness and honesty 6.89 7.39 7.27 6.75 7.28 6.82 7.08 7.25 7.09 7.24 7.13 7.17 Treating clients and stakeholders in Malawi with 6.99 7.63 7.43 7.01 7.36 7.24 7.24 7.46 7.34 7.28 7.29 7.41 respect Being a long-term partner 8.73 8.62 8.67 8.64 8.65 8.68 8.56 8.83 8.85 8.31 8.65 8.69 To what extent does the World Bank Group’s work help 6.71 7.07 7.01 6.53 6.80 7.08 6.85 6.93 6.77 7.07 6.91 6.81 to achieve development results in Malawi? The World Bank Group's financial instruments (i.e., investment lending, Development Policy Loan, Trust 5.93 6.41 6.40 5.64 6.11 6.41 6.16 6.27 6.01 6.54 6.22 6.13 Funds, Program 4 Result, etc.) meet the needs of Malawi The World Bank Group meets Malawi’s needs for knowledge services (e.g., research, analysis, data, 6.41 6.87 6.79 6.24 6.51 6.96 6.69 6.58 6.69 6.58 6.50 7.10 technical assistance) The World Bank Group’s knowledge work and activities are adaptable to Malawi’s specific 5.68 6.52 6.30 5.51 6.09 6.13 6.04 6.20 5.94 6.39 6.13 6.00 development challenges and country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities 6.68 7.18 7.08 6.57 6.87 7.14 6.89 7.04 6.84 7.13 6.98 6.86 make to development results in your country? Overall, how would you rate the technical quality of the 7.37 7.88 7.84 7.17 7.54 7.94 7.67 7.67 7.58 7.82 7.64 7.76 World Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in 5.53 6.28 6.10 5.44 5.79 6.28 5.86 6.07 5.96 5.91 6.02 5.69 Malawi Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank 7.01 7.64 7.59 6.46 7.23 7.47 6.96 7.87 7.49 6.99 7.29 7.35 Group makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 92 World Bank Group Country Opinion Survey 2016: Malawi Appendix G: Malawi FY 2016 Questionnaire World Bank Group Country Survey FY16 – Malawi The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Malawi or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Malawi, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Malawi. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING MALAWI A1. In general would you say that Malawi is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 93 World Bank Group Country Opinion Survey 2016: Malawi SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Malawi. Please identify which of the following you consider the most important development priorities in Malawi? (Choose no more than THREE) 1 Transport infrastructure 12 Climate change (e.g., mitigation, adaptation) 2 Food security 13 Education Public sector governance/reform (i.e., government Communicable/non-communicable diseases (e.g., 3 effectiveness, public financial management, public 14 Malaria, HIV and AIDS management) expenditure, fiscal system reform) 4 Natural resource management (e.g., mining) 15 Agricultural development 5 Private sector development 16 Youth development and empowerment Macroeconomic management and economic 6 Irrigation development 17 growth 7 Industrial development 18 Water and sanitation 8 Public health 19 Environmental management 9 Energy 20 Tourism 10 Child development 21 Science and technology 11 Integrated rural development A3. The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Malawi? (Choose no more than THREE) 1 Water and sanitation 12 Irrigation development 2 Youth development and empowerment 13 Industrial development 3 Agricultural development 14 Child development 4 Climate change (e.g., mitigation, adaptation) 15 Energy Public sector governance/reform (i.e., government Communicable/non-communicable diseases (e.g., 5 16 effectiveness, public financial management, public Malaria, HIV and AIDS management) expenditure, fiscal system reform) 6 Environmental management 17 Private sector development Macroeconomic management and economic 7 18 Natural resource management (e.g., mining) growth 8 Education 19 Public health 9 Science and technology 20 Integrated rural development 10 Tourism 21 Food security 11 Transport infrastructure 94 World Bank Group Country Opinion Survey 2016: Malawi SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Malawi? (Choose no more than TWO) 1 Consistent economic growth 2 More reliable social safety net 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better governance and public sector management 9 Better opportunity for the poor who live in rural areas 10 Better opportunity for the poor who live in urban areas 11 Better employment opportunities for young people 12 Better employment opportunities for women 13 Greater equity of fiscal policy 14 Education and training that better ensure job opportunity 15 Education and training that better ensure entrepreneurship 16 Better quality public services 17 Other (please specify):_____________________________________ A5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Malawi? (Select only ONE response) 1 A very big problem 2 A moderately big problem 3 A small problem 4 Not a problem at all 5 Don’t know A6. In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? (Select only ONE response) 1 A very serious problem 2 A somewhat serious problem 3 Not too serious problem 4 Not a problem 5 Don’t know 95 World Bank Group Country Opinion Survey 2016: Malawi SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Malawi? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Malawi. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Malawi solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in Malawi, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Malawi? (Choose no more than THREE) 1 Industrial development 12 Youth development and empowerment 2 Public health 13 Water and sanitation 3 Energy 14 Environmental management 4 Child development 15 Tourism 5 Integrated rural development 16 Climate change (e.g., mitigation, adaptation) 6 Transport infrastructure 17 Education 7 Food security 18 Agricultural development Public sector governance/reform (i.e., government Macroeconomic management and economic 8 effectiveness, public financial management, public 19 growth expenditure, fiscal system reform) 9 Natural resource management (e.g., mining) 20 Science and technology 10 Private sector development Communicable/non-communicable diseases (e.g., 21 11 Irrigation development Malaria, HIV and AIDS management) 96 World Bank Group Country Opinion Survey 2016: Malawi SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Malawi? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Policy advice, studies, analyses   2 Data and statistics   3 Convening/facilitating   4 Financial resources   5 Capacity development   6 Technical assistance   Help to bring discipline/effective supervision to 7   implementation of investment projects 8 Mobilizing third party financial resources   9 Donor coordination   Linkage to non-Bank expertise (i.e., South-South 10   knowledge sharing) 11 Other (please specify): ________________________   B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Malawi? (Choose no more than TWO) 1 Too influenced by developed countries 2 Not exploring alternative policy options 3 Not collaborating enough with stakeholders outside the Government 4 Its advice and strategies do not lend themselves to practical problem solving 5 Not enough public disclosure of its work 6 Arrogant in its approach 7 Not client focused 8 The credibility of its knowledge/data 9 World Bank Group’s processes too complex 10 Not willing to honestly criticize policies and reform efforts in the country 11 Too few staff to adequately interact with the client 12 Imposing technocratic solutions without regard to political realities 13 World Bank Group’s processes too slow (e.g., too bureau cratic in its operational policies and procedures) 14 Not aligned with other donors’ work 15 Not aligned with country priorities 16 Not adequately sensitive to political/social realities in Malawi 17 Other (please specify): __________________________________________________ 18 Don’t know 97 World Bank Group Country Opinion Survey 2016: Malawi SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B7. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Malawi? (Choose no more than TWO) 1 Trust Fund management 2 Knowledge products/services (analytical work, studies, surveys, etc.) 3 Capacity development 4 Technical assistance (advice, best practice, international experience, etc.) 5 Investment lending (financing specific projects) 6 Policy based lending / budget support to the Government 7 Multi-sectoral approaches 8 Other (please specify): __________________________________________________ 9 Don’t know B8. To what extent do you believe that the World Bank Group’s work and support help the poorest in Malawi? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Malawi? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B9 1 2 3 4 5 6 7 8 9 10  relevant role in development in Malawi The World Bank Group’s work is aligned with what I B10 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Malawi 98 World Bank Group Country Opinion Survey 2016: Malawi SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Malawi, in terms of each of the following? To no degree To a very significant Don't at all degree know B11 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B12 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B13 1 2 3 4 5 6 7 8 9 10  circumstances) B14 Being inclusive 1 2 3 4 5 6 7 8 9 10  B15 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B16 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B17 1 2 3 4 5 6 7 8 9 10  the ground Ease of access to the people at the World Bank B18 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10  work B19 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B20 Staff accessibility 1 2 3 4 5 6 7 8 9 10  B21 Sufficient technical staff in the country office 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B22 1 2 3 4 5 6 7 8 9 10  partners B23 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B24 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Malawi with B25 1 2 3 4 5 6 7 8 9 10  respect B26 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B27. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The Government works inefficiently 2 Poor donor coordination 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 There is not an adequate level of citizen/civil society participation 6 The World Bank Group works too slowly 7 Not enough staff in the field to interact with stakeholders 8 The World Bank Group does not do adequate follow through/follow-up 9 Political pressures and obstacles 10 Reforms are not well thought out in light of country challenges 11 Other (please specify): ________________________________________ 99 World Bank Group Country Opinion Survey 2016: Malawi SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Malawi? Not important Very Don't at all important know 1 Transport infrastructure 1 2 3 4 5 6 7 8 9 10  2 Food security 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 3 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 4 Natural resource management (e.g., mining) 1 2 3 4 5 6 7 8 9 10  5 Private sector development 1 2 3 4 5 6 7 8 9 10  6 Irrigation development 1 2 3 4 5 6 7 8 9 10  7 Industrial development 1 2 3 4 5 6 7 8 9 10  8 Public health 1 2 3 4 5 6 7 8 9 10  9 Energy 1 2 3 4 5 6 7 8 9 10  10 Child development 1 2 3 4 5 6 7 8 9 10  11 Integrated rural development 1 2 3 4 5 6 7 8 9 10  12 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  13 Poverty reduction 1 2 3 4 5 6 7 8 9 10  Communicable/non-communicable diseases (e.g., 14 1 2 3 4 5 6 7 8 9 10  Malaria, HIV and AIDS management) 15 Education 1 2 3 4 5 6 7 8 9 10  16 Agricultural development 1 2 3 4 5 6 7 8 9 10  17 Macroeconomic management and economic growth 1 2 3 4 5 6 7 8 9 10  18 Youth development and empowerment 1 2 3 4 5 6 7 8 9 10  19 Science and technology 1 2 3 4 5 6 7 8 9 10  20 Water and sanitation 1 2 3 4 5 6 7 8 9 10  21 Environmental management 1 2 3 4 5 6 7 8 9 10  22 Tourism 1 2 3 4 5 6 7 8 9 10  100 World Bank Group Country Opinion Survey 2016: Malawi SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Malawi? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know 1 Energy 1 2 3 4 5 6 7 8 9 10  2 Child development 1 2 3 4 5 6 7 8 9 10  3 Integrated rural development 1 2 3 4 5 6 7 8 9 10  4 Transport infrastructure 1 2 3 4 5 6 7 8 9 10  5 Food security 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 6 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 7 Natural resource management (e.g., mining) 1 2 3 4 5 6 7 8 9 10  8 Trade and private sector development 1 2 3 4 5 6 7 8 9 10  9 Irrigation development 1 2 3 4 5 6 7 8 9 10  10 Youth development and empowerment 1 2 3 4 5 6 7 8 9 10  11 Macroeconomic management and economic growth 1 2 3 4 5 6 7 8 9 10  12 Water and sanitation 1 2 3 4 5 6 7 8 9 10  13 Environmental management 1 2 3 4 5 6 7 8 9 10  14 Tourism 1 2 3 4 5 6 7 8 9 10  15 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  16 Poverty reduction 1 2 3 4 5 6 7 8 9 10  Communicable/non-communicable diseases (e.g., 17 1 2 3 4 5 6 7 8 9 10  Malaria, HIV and AIDS management) 18 Education 1 2 3 4 5 6 7 8 9 10  19 Agricultural development 1 2 3 4 5 6 7 8 9 10  20 Financial sector development 1 2 3 4 5 6 7 8 9 10  101 World Bank Group Country Opinion Survey 2016: Malawi SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in Malawi? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Malawi? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C4 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Malawi The World Bank Group meets Malawi’s needs C5 for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10  analysis, data, technical assistance) C6. To what extent do you believe the World Bank Group measures and corrects its work in real time in Malawi? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 102 World Bank Group Country Opinion Survey 2016: Malawi SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Malawi, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D6 1 2 3 4 5 6 7 8 9 10  good practices D7 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  Are adaptable to Malawi’s specific D8 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D9 Are useful for policy makers 1 2 3 4 5 6 7 8 9 10  D10. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D11. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 103 World Bank Group Country Opinion Survey 2016: Malawi SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in Malawi Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10  Malawi’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) E10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Malawi? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E11. Which of the following best describes the World Bank Group’s support in Malawi? (Select only one response) The World Bank Group is sufficiently selective and focuses on the most important development challenges in 1 Malawi The World Bank Group is not sufficiently selective in Malawi, and it is involved in too many areas of 2 development 3 Don’t know 104 World Bank Group Country Opinion Survey 2016: Malawi SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN MALAWI F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Malawi? (Choose no more than TWO) 1 Offer more innovative financial products 2 Ensure greater selectivity in its work 3 Provide more adequate data/knowledge/statistics/figures on Malawi’s economy 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Increase the level of capacity development in the country 7 Improve the quality of its experts as related to Malawi’s specific challenges 8 Offer more innovative knowledge services 9 Collaborate more effectively with Government clients (e.g., national, state, local) 10 Work faster 11 Reduce the complexity of obtaining World Bank Group financing 12 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Malawi, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Malawi? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Malawi 6 Don’t know 105 World Bank Group Country Opinion Survey 2016: Malawi SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Malawi? (Choose no more than TWO) Social media (e.g., Facebook, blogs, Twitter, 1 6 International television YouTube, Flickr) 2 International newspapers 7 Local newspapers 3 Local radio 8 Internet 4 International radio 9 Periodicals 5 Local television 10 Other (please specify): ____________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Direct contact with World Bank Group (i.e., face 1 5 World Bank Group’s website to face meetings/discussions) Social media (e.g., Facebook, blogs, Twitter, 2 Mobile phones 6 YouTube, Flickr) World Bank Group’s seminars/workshops/ 3 7 e-Newsletters conferences World Bank Group’s publications and other 4 8 Other (please specify): ____________________ written materials Are you aware of the World Bank Group's Access to Information Policies under which the G3 World Bank Group discloses any information in its possession that is not on a list of Yes No exceptions? (If YES please go to Question G4; if NO please go to G5) G4. If yes, from which of the following sources did you learn about the World Bank Group's Access to Information Policies? (Select only ONE response) 1 World Bank Group’s seminars/workshops/conferences 2 World Bank Group’s website 3 World Bank Group’s e-Newsletters 4 News/Media 5 Colleagues/Friends/Peer organizations 6 Other (please specify): _____________________ Have you requested information from the World Bank Group on its activities in the past G5 Yes No year? (If YES please go to Question G6; if NO please go to G7) G6 Were you able to obtain this information? Yes No G7 Do you have access to the Internet? Yes No G8 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., Facebook, blogs, G9 Yes No Twitter, YouTube, and Flickr)? 106 World Bank Group Country Opinion Survey 2016: Malawi SECTION G: COMMUNICATION AND INFORMATION SHARING G10. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G11 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G12 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G13 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution When I need information from the World Bank Group I G14 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group is responsive to my information G15 1 2 3 4 5 6 7 8 9 10  requests and inquiries 107 World Bank Group Country Opinion Survey 2016: Malawi SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial 4 14 Trade Union Department or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? (Select only ONE response) 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you primarily engage with in Malawi? (Select only ONE response) 1 The World Bank (IDA) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ 108 World Bank Group Country Opinion Survey 2016: Malawi SECTION H: BACKGROUND INFORMATION H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in Malawi? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Malawi? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. Which best represents your geographic location? 1 City (e.g., Blantyre, Zomba, Lilongwe, Mzuzu) 2 Town (e.g., Luchenza, Mponela, Bolero) 3 District Headquarters (Boma) 4 Rural District Area Thank you for completing the survey! 109