Documents & Reports

Are you satisfied? citizen feedback and delivery of urban services (English)

Abstract

Citizen feedback is considered an effective means for improving the performance of public utilities. But how well does such information reflect the actual quality of service delivery? Do so-called scorecards or report cards measure public service delivery... See More +

Details

  • Deichmann, Uwe; Lall, Somik V.;
  • 2003/06/30
  • Policy Research Working Paper
  • WPS3070
  • 1
  • 1
  • 2010/07/01
  • Are you satisfied? citizen feedback and delivery of urban services
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