World Bank Group Country Opinion Survey 2016: Lebanon FY 2016 Lebanon Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 March 2017 World Bank Group Country Opinion Survey 2016: Lebanon Acknowledgements The Lebanon Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG). Jing Guo, Svetlana Markova, and Jessica Cameron oversaw design, reporting, and analysis. Calita Woods and Dania Mendoza provided data support. PORG acknowledges the significant contribution from the Lebanon country team and the local fielding agency Info Pro Research. In particular, PORG is grateful for the support from Zeina El Khalil (Communications Officer), who coordinated the survey related activities from Beirut, Lebanon. 1 World Bank Group Country Opinion Survey 2016: Lebanon Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................4 III. Demographics of the Sample.......................................................5 IV. General Issues Facing Lebanon ....................................................9 V. Overall Attitudes toward the World Bank Group .......................14 VI. Sectoral Effectiveness................................................................20 VII. How the World Bank Group Operates .......................................23 VIII. World Bank Group’s Knowledge and Instruments .....................30 IX. The Future Role of the World Bank Group in Lebanon ..............34 X. Citizen Voice ..............................................................................40 XI. Energy Subsidy Reform..............................................................42 XII. Private Sector ............................................................................44 XIII. Refugees....................................................................................45 XIV. Communication and Information Sharing..................................48 XV.Appendices ..................................................................................52 2 World Bank Group Country Opinion Survey 2016: Lebanon I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Lebanon perceive the WBG. The survey explored:  General Issues Facing Lebanon  Overall Attitudes toward the World Bank Group  World Bank Group’s Effectiveness and Results  The World Bank Group’s Knowledge Work and Activities  Working with the World Bank Group  The Future Role of the World Bank Group in Lebanon  Citizen Voice: Government Accountability  Citizen Voice: Service Delivery  Private Sector  Refugees  Communication and Information Sharing  Background Information II. Methodology From May to July 2016, 403 stakeholders of the WBG in Lebanon were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the Office of the President, Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/contractors working on WBG-supported projects/programs; local governments; bilateral/multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs/community based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 254 stakeholders participated in the survey (63% response rate). Respondents received and returned the questionnaires via courier or email. Respondents were asked about: general issues facing Lebanon; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Lebanon; citizen voice: government accountability; citizen voice: service delivery; private sector; refugees, and the WBG’s communication and information sharing. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. 3 World Bank Group Country Opinion Survey 2016: Lebanon II. Methodology (continued) The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’13 (response rate was 34%, N=196). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’13 COS report and the non- weighted data presented in appendices A, B, C, D, and F. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix E (page 113). 4 World Bank Group Country Opinion Survey 2016: Lebanon III. Demographics of the Sample Current Position  For further analyses, respondents from the Office of the President/Prime Minister were combined with respondents from the office of a minister; employees of a ministry and consultants working on WBG projects were combined, respondents from the financial sector/private banks and private sector organizations were combined; respondents from NGOs/CBOs, private foundations, trade unions, faith-based groups, and youth groups were combined in the “CSO” category; and the small number of respondents from the office of a parliamentarian, local governments, bilateral/multilateral agencies, the judiciary branch, and other organizations were included in the “Other” category. Percentage of Respondents (N=242) NGO/Community Based Organization 19% Academia/Research Institute/Think Tank 11% Other 11% Media 10% Private Sector Organization 10% Financial Sector/Private Bank 7% Employee of a Ministry, Ministerial Department or 7% Implementation Agency Office of Minister 5% Independent Government Institution 4% Office of the President, Prime Minister 3% PMU/Consultant/Contractor working on WBG 3% supported project Office of Parliamentarian 2% Local Government Office or Staff 2% Bilateral/Multilateral Agency 2% Trade Union 1% Youth Group 1% Judiciary Branch 1% Private Foundation <1% Faith-Based Group <1% “Which of the following best describes your current position?” (Respondents chose from a list.) 5 World Bank Group Country Opinion Survey 2016: Lebanon III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=231) Other 24% Finance and markets 12% Generalist (specialized in multiple sectors) 11% Macroeconomics and fiscal management 9% Education 6% Governance 6% Urban, rural, and social development 5% Transport and ICT 4% Social protection and labor 4% Environment and natural resources 3% Health, nutrition, and population 3% Jobs 3% Energy and extractives 2% Public-private partnerships 2% Water 1% Gender 1% Poverty 1% Fragility, conflict and violence 1% Trade and competitiveness 1% Agriculture 1% Climate Change <1% “Please identify the primary specialization of your work.” (Respondents chose from a list.) 6 World Bank Group Country Opinion Survey 2016: Lebanon III. Demographics of the Sample (continued) Geographic Locations  For further analyses, the small number of respondents from Bekaa, South, North, and Mount Lebanon were combined in the “Other” category. Geographic location comparisons can be found in Appendix C (page 103). Bekaa, 2% Percentage of Respondents (N=236) South, 3% North, 6% Mount Lebanon, 22% Beirut, 67% "Which best represents your geographic location?" (Respondents chose from a list.) Exposure to Agencies within the World Bank Group Percentage of Respondents (N=195) The Multilateral Investment Guarantee Agency Other, 15% (MIGA), 1% The International Finance Corporation The World Bank (IFC), 19% (IBRD), 65% "Which of the following agencies of the World Bank Group do you primarily engage with in Lebanon?" (Respondents chose from a list.) 7 World Bank Group Country Opinion Survey 2016: Lebanon III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Year comparison: Respondents in this year’s Country Survey and the FY’13 Country Survey had statistically similar levels of familiarity with the World Bank Group in Lebanon (weighted mean in FY’16 = 6.3; weighted mean in FY’13 = 6.3)1.  Respondents’ levels of familiarity with the WBG were significantly, strongly correlated with their ratings of the WBG’s overall effectiveness in Lebanon and the extent to which the WBG plays a relevant role in development in Lebanon, and significantly, moderately correlated with the extent to which the WBG contributes to the country’s development results. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.2 Independent Government Institution 7.8 Office of the President/ Prime Minister/ 7.7 Minister Employee of a Ministry/ Consultant 6.6 Private Sector Organization/ Financial Sector/ 6.4 Private Bank Academia/ Research Institute/ Think Tank 6.1 Other 6.1 Media 5.5 CSO 5.5 "How familiar are you with the work of the World Bank Group in Lebanon?" (1 - "Not familiar at all", 10 - "Extremely familiar") 1 Please refer to Appendix E (page 113) for more details on weighting. The means in the chart were calculated based on un-weighted data. 8 World Bank Group Country Opinion Survey 2016: Lebanon IV. General Issues Facing Lebanon Headed in the Right Direction2  Year comparison: respondents in this year’s Country Survey and the FY’13 Country Survey had statistically similar views of the direction in which Lebanon is headed. Percentage of Respondents (FY 2016 N=202; FY 2013 N=167) 3% The right direction 7% 72% The wrong direction 68% 25% FY 2016 Not sure 26% FY 2013 "In general, would you say that Lebanon is headed in ... ?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 2 Percentages presented in the chart were calculated based on weighted data from FY’16 and FY’13. 9 World Bank Group Country Opinion Survey 2016: Lebanon IV. General Issues Facing Lebanon (continued) Development Priority  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the most important development priorities in Lebanon were “public sector governance/reform” (53%), “social protection” (32%), and “job creation/employment” (28%). Percentage of Respondents (N=245) Public sector governance/reform 55% Security/stabilization/reconstruction 31% Anti corruption 28% Job creation/employment 21% Social protection 15% Economic growth 13% Energy 13% Law and justice 12% Poverty reduction 9% Environmental sustainability 8% Regional conflict and tensions 8% Education 8% Rural development 7% Water and sanitation 7% Transport 7% Natural resource management 6% Local governance and institutions 6% Private sector development 5% Food security 4% Information and communications technology 4% "Listed below are a number of development priorities in Lebanon. Please identify which of the following you consider the most important development priorities in Lebanon. (Choose no more than THREE)" (Respondents chose from a list. Responses combined. Top 20 of 35 response options shown.) 10 World Bank Group Country Opinion Survey 2016: Lebanon IV. General Issues Facing Lebanon (continued) What Would Contribute Most to Reducing Poverty  Year comparison: In the previous FY’13 Country Survey, respondents indicated that the greatest contributors to poverty reduction in Lebanon were “job creation/employment” (50%), “economic growth” (41%), “social protection” (34%), and “rural development” (34%). Percentage of Respondents (N=253) Job creation/employment 43% Economic growth 32% Rural development 30% Anti corruption 25% Education 24% Social protection 23% Public sector governance/reform 18% Security/stabilization/reconstruction 12% Equality of opportunity 9% Regional conflict and tensions 9% Law and justice 8% Local governance and institutions 8% Private sector development 7% Natural resource management 6% Agricultural development 6% Transport 5% Foreign direct investment 5% Urban development 4% Energy 4% Health 4% "The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Lebanon? (Choose no more than THREE)" (Respondents chose from a list. Responses combined. Top 20 of 34 response options shown.) 11 World Bank Group Country Opinion Survey 2016: Lebanon IV. General Issues Facing Lebanon (continued) Factors Contributing to “Shared Prosperity”  Year comparison: In the previous FY’13 Country Survey, respondents indicated that shared prosperity can be best illustrated in Lebanon by “a growing middle class” (39%), “consistent economic growth” (29%), and “better employment opportunities for young people” (23%). Percentage of Respondents (N=234) Consistent economic growth 25% A growing middle class 24% Better employment opportunities for young people 24% Education and training that better ensure job 24% opportunity More reliable social safety net 17% Better entrepreneurial opportunities 15% Better opportunity for the poor who live in rural areas 14% Greater access to micro-finance for the poor 13% Greater equity of fiscal policy 11% Greater voice and participation for citizens to help 8% ensure greater accountability Greater access to health and nutrition for citizens 8% Better quality public services 7% Better opportunity for the poor who live in urban 3% areas Better employment opportunities for women 2% Other 2% "The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Lebanon? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 12 World Bank Group Country Opinion Survey 2016: Lebanon IV. General Issues Facing Lebanon (continued) Gap between the Rich and the Poor Percentage of Respondents (N=254) Not a problem at all, 2% Don't know, 1% A small problem, 8% A very big problem, 48% A moderately big problem, 41% "Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Lebanon?" (Respondents chose from a list.) Global Climate Change Percentage of Respondents (N=254) Don't know, 1% Not a problem, 1% Not too serious problem, 10% A very serious A somewhat problem, 52% serious problem, 36% "In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem?" (Respondents chose from a list.) (Note: no respondents chose "Not a problem") 13 World Bank Group Country Opinion Survey 2016: Lebanon V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts  Year comparison: Respondents in the previous FY’13 Country Survey most often attributed failed or slow World Bank assisted reform efforts to “political pressures and obstacles” (57%), “inefficient Government” (46%), and “inadequate level of citizen/civil society participation” (26%). Percentage of Respondents (N=247) The Government works inefficiently 66% Political pressures and obstacles 50% Lack of/inadequate levels of capacity in 28% Government Ongoing conflict and instability 27% Reforms are not well thought out in light of 24% country challenges There is not an adequate level of citizen/civil 23% society participation The World Bank Group is not sensitive enough to 23% political/social realities on the ground Poor donor coordination 13% Inadequate funding 12% The World Bank Group does not do adequate 9% follow through/follow-up The World Bank Group works too slowly 7% Other <1% "When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 14 World Bank Group Country Opinion Survey 2016: Lebanon V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness3 (Indicator Question) Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 6.2 FY 2016 All Respondents 5.9 FY 2013 "Overall, please rate your impression of the World Bank Group's effectiveness in Lebanon." (1 - "Not effective at all", 10 - "Very effective") Achieving Development Results (Indicator Question) Mean Rating 1 2 3 4 5 6 7 8 9 10 6.0 FY 2016 All respondents 5.6 FY 2013 "To what extent does the World Bank Group’s work help to achieve development results in Lebanon?" (1-"To no degree at all", 10-"To a very significant degree") 3 Means presented in the charts on this page were calculated based on weighted data from FY’16 and FY’13. 15 World Bank Group Country Opinion Survey 2016: Lebanon V. Overall Attitudes toward the World Bank Group (continued) WBG Staff Preparedness4 Mean Rating 1 2 3 4 5 6 7 8 9 10 7.1 FY 2016 All Respondents 6.8 FY 2013 "To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Lebanon solve its most complicated development challenges?" (1-"To no degree at all", 10-"To a very significant degree") The World Bank and the IFC Working Together  Only those stakeholders who responded “Yes” to the question “Do your projects involve both the World Bank and the IFC?” provided their views on the working relationship between the World Bank and the IFC. Percentage of Respondents (N=41) The two institutions Don't know, do not work well 17% together, 2% The way the two The two institutions work institutions work together needs well together, improvement, 27% 54% "Which best represents your geographic location?" (Respondents chose from a list.) 4 Means presented in the chart were calculated based on weighted data. 16 World Bank Group Country Opinion Survey 2016: Lebanon V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups  Stakeholder groups: Respondents across stakeholder groups gave statistically similar mean ratings for the aggregated responses to the twenty eight COS indicator questions. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (see page 73).  Stakeholder groups: Respondents who collaborated with the WBG had significantly higher overall ratings for the twenty eight indicator questions than respondents who do not work with the WBG (mean ratings are 6.9 and 5.7 respectively). Mean Ratings 1 2 3 4 5 6 7 8 9 10 All Stakeholder Groups 6.2 Office of the President/ Prime Minister/ 6.9 Minister Employee of a Ministry/ Consultant 6.8 Independent Government Institution 6.6 Private Sector Organization/ Financial Sector/ 6.4 Private Bank Academia/ Research Institute/ Think Tank 6.3 Media 6.1 Other 6.0 CSO 5.8 Mean Ratings for All Indicator Questions by Stakeholder Groups on a Scale from 1 to 10 17 World Bank Group Country Opinion Survey 2016: Lebanon V. Overall Attitudes toward the World Bank Group (continued) Greatest Value  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank’s greatest value to Lebanon were its “financial resources: policy based lending/budget support to the Government” (38%) and “financial resources: investment lending” (37%). Percentage of Respondents (N=228) Financial resources 22% 12% 34% Policy advice, studies, analyses 16% 15% 31% Help to bring discipline/effective supervision to 28% 17% 11% implementation of investment projects Capacity development 13% 12% 25% Strategy formulation 9% 15% 24% Data and statistics 8% 9% 17% Technical assistance 7% 10% 17% Donor coordination 3% 8% 11% Mobilizing third party financial resources 2% 8% 10% Convening/Facilitating 2% Linkage to non-Bank expertise 2% Greatest value Second greatest value Other 2% "When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Lebanon?" (Respondents chose from a list.) 18 World Bank Group Country Opinion Survey 2016: Lebanon V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank’s greatest weakness in its work in Lebanon were “not enough public disclosure of its work” (25%), “not collaborating enough with non-state actors” (21%), and “not willing to honestly criticize policies and reform efforts in the country” (21%). Percentage of Respondents (N=246) Not collaborating enough with stakeholders outside the 25% Government Its advice and strategies do not lend themselves to 21% practical problem solving Not enough public disclosure of its work 19% Too influenced by developed countries 16% Not willing to honestly criticize policies and reform 13% efforts in the country Don’t know 11% Imposing technocratic solutions without regard to 10% political realities Not exploring alternative policy options 10% World Bank Group’s processes too slow 10% Not adequately sensitive to political/social realities in 8% Lebanon World Bank Group’s processes too complex 8% Not aligned with country priorities 5% Not focused enough on issues that are unique to post- 4% conflict countries Not aligned with other donors’ work 4% Other 3% The credibility of its knowledge/data 3% Inadequate number of World Bank Group staff members 3% located in the country Arrogant in its approach 2% Staff too inaccessible 1% Not client focused <1% "Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Lebanon? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 19 World Bank Group Country Opinion Survey 2016: Lebanon VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison5 Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Transport* 4.9 6.5 Water and sanitation* 5.6 6.4 Education* 5.4 6.4 Urban development* 5.3 6.2 Poverty reduction* 5.2 6.1 Gender equity* 5.1 6.1 Health* 4.9 6.1 Regulatory framework* 5.4 6.1 Environmental sustainability* 5.3 6.1 Information and communications technology 5.5 6.1 Economic growth* 5.3 6.0 Public sector governance/reform* 5.2 6.0 Foreign direct investment* 5.3 6.0 Agricultural development* 5.1 5.9 Rural development* 5.1 5.9 Security/stabilization/reconstruction 5.9 Private sector development* 5.1 5.9 Energy 5.2 5.8 Local governance and institutions 5.8 Financial markets* 4.9 5.6 Trade and exports* 4.7 5.5 Social protection* 4.8 5.5 Natural resource management* 4.2 5.4 Climate change* 4.4 5.3 Global/regional integration 4.85.2 Job creation/employment 4.75.2 Food security* 4.0 5.2 Equality of opportunity* 4.5 5.1 Disaster management* 4.0 5.1 Law and justice* 3.8 5.1 Anti corruption* 3.9 5.1 FY 2016 Communicable/non-communicable diseases 4.2 5.0 Regional conflict and tensions 4.8 FY 2013 Social cohesion 4.7 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Lebanon?" (1-"Not effective at all", 10-"Very effective") (*Significantly different between FY 2016 and FY 2013) 5 Means presented in this chart were calculated based on weighted data. See Appendix E for details. 20 World Bank Group Country Opinion Survey 2016: Lebanon VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration6 Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Education* 5.5 7.2 Water and sanitation* 5.7 7.2 Transport* 5.9 7.0 Gender equity* 5.4 6.9 Environmental sustainability* 5.4 6.8 Rural development* 5.3 6.8 Economic growth* 5.7 6.7 Poverty reduction* 5.5 6.7 Health* 5.5 6.7 Urban development* 5.6 6.6 Security/stabilization/reconstruction* 5.3 6.6 Agricultural development* 5.3 6.6 Energy* 5.1 6.5 Private sector development* 5.4 6.4 Public sector governance/reform* 5.4 6.4 Information and communications technology 5.6 6.3 Social protection* 4.6 6.3 Regulatory framework 5.86.2 Climate change* 4.8 6.1 Financial markets 5.2 6.0 Foreign direct investment 6.0 5.8 Trade and exports 5.4 6.0 Natural resource management 5.0 5.9 Local governance and institutions 5.9 5.5 Global/regional integration 5.1 5.8 Anti corruption* 4.6 5.8 Job creation/employment* 4.5 5.7 Equality of opportunity* 4.7 5.7 Food security 4.9 5.7 Disaster management 4.7 5.4 Collaborating Law and justice 4.8 5.4 with the WBG Social cohesion* 4.1 5.4 Not collaborating Regional conflict and tensions* 4.2 5.3 with the WBG Communicable/non-communicable diseases 5.1 4.9 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Lebanon?" (1-"Not effective at all", 10-"Very effective") (*Significantly different between collaborators and non-collaborators with the WBG) 6 Note in the Appendix on the sectoral effectiveness (Appendix A, page 53) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 21 World Bank Group Country Opinion Survey 2016: Lebanon VI. Sectoral Effectiveness (continued) The WBG Promoting Private Public Partnerships Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.4 “To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Lebanon?" (1 - "To no degree at all", 10 - "To a very significant degree") Helping the Poorest Percentage of Respondents (N=251) To a fully sufficient degree, 2% Don't know, To a somewhat 18% sufficient degree, 16% To a very insufficient To a somewhat degree, 24% insufficient degree, 41% “To what extent do you believe that the World Bank Group's work and support help the poorest in Lebanon?” (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 22 World Bank Group Country Opinion Survey 2016: Lebanon VII. How the World Bank Group Operates The World Bank Group’s Work in Lebanon: Year Comparison7 Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Overall the World Bank Group currently plays a 6.0 relevant role in development in Lebanon¹ 5.7 The World Bank Group’s work is aligned with 5.9 FY 2016 what I consider the development priorities for 5.8 FY 2013 Lebanon¹ "To what extent do you agree with the following statements about the World Bank Group’s work in Lebanon?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator Question The World Bank Group’s Work in Lebanon: Collaboration Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Overall the World Bank Group currently plays a 6.7 relevant role in development in Lebanon*¹ 5.1 The World Bank Group’s work is aligned with 6.5 what I consider the development priorities for Lebanon*¹ 5.1 Collaborating with the WBG Not collaborating with the WBG "To what extent do you agree with the following statements about the World Bank Group’s work in Lebanon?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 7 Means in the chart were calculated based on weighted data. 23 World Bank Group Country Opinion Survey 2016: Lebanon VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison8 Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Working with the World Bank Group increases 7.2 Lebanon’s institutional capacity 6.8 The World Bank Group effectively monitors and 7.1 evaluates the projects and programs it supports* 6.6 The World Bank Group provides effective 6.9 implementation support (i.e., supervision of 6.8 projects) Where country systems (e.g., procurement, financial 6.9 management, etc.) are adequate, the World Bank 6.9 Group makes appropriate use of them¹ The World Bank Group’s conditions on its lending 6.8 are reasonable* 6.1 The World Bank Group’s “Safeguard Policy” 6.7 requirements are reasonable* 6.2 The World Bank Group’s approvals and reviews are 6.5 done in a timely fashion 6.1 The World Bank Group takes decisions quickly in 5.7 Lebanon¹ 5.6 FY 2016 The World Bank Group disburses funds promptly 5.2 FY 2013 "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between FY 2016 and FY 2013) ¹Indicator Question 8 Means in the chart were calculated based on weighted data. 24 World Bank Group Country Opinion Survey 2016: Lebanon VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group provides effective 7.6 implementation support* 6.6 The World Bank Group effectively monitors and 7.6 evaluates the projects and programs it supports* 6.7 Working with the World Bank Group increases 7.4 Lebanon’s institutional capacity 7.0 The World Bank Group’s “Safeguard Policy” 7.1 requirements are reasonable* 6.4 Where country systems are adequate, the World 7.1 Bank Group makes appropriate use of them¹ 6.7 The World Bank Group’s conditions on its lending are 7.0 reasonable 6.5 The World Bank Group’s approvals and reviews are 6.8 done in a timely fashion 6.2 6.1 The World Bank Group disburses funds promptly* 5.2 The World Bank Group takes decisions quickly in 6.0 Lebanon¹ 5.5 Collaborating with the WBG Not collaborating with the WBG "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 25 World Bank Group Country Opinion Survey 2016: Lebanon VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison9 Mean Rating 1 2 3 4 5 6 7 8 9 10 Treating clients and stakeholders in Lebanon with 8.2 respect*¹ 7.7 Being a long-term partner¹ 8.0 Straightforwardness and honesty*¹ 7.7 7.3 Collaboration with the Government¹ 7.2 7.3 Collaboration with the UN¹ 6.8 Openness (sharing data and other information)¹ 6.7 6.7 Collaboration with other donors and development 6.6 partners¹ Staff accessibility¹ 6.3 6.5 Ease of access to the people at the World Bank Group 6.2 who are making decisions important to my work¹ Collaboration with the private sector¹ 6.0 Being inclusive¹ 5.9 6.0 Flexibility (in terms of the institution’s products and 5.7 services)¹ 5.9 Responsiveness to needs¹ 5.6 5.9 Collaboration with civil society¹ 5.6 The speed in which it gets things accomplished on the FY 2016 5.5 ground¹ 5.9 FY 2013 Flexibility (in terms of changing country 5.5 circumstances)¹ 5.6 "To what extent is the World Bank Group an effective development partner in Lebanon, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between FY 2016 and FY 2013) ¹Indicator Question 9 Means in the chart were calculated based on weighted data. 26 World Bank Group Country Opinion Survey 2016: Lebanon VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration Mean Rating 1 2 3 4 5 6 7 8 9 10 Treating clients and stakeholders in Lebanon with 8.5 respect*¹ 7.7 Being a long-term partner*¹ 8.2 7.6 Straightforwardness and honesty¹ 8.0 7.6 Collaboration with the Government*¹ 7.5 6.8 Openness (sharing data and other information)*¹ 7.3 5.9 Ease of access to the people at the World Bank Group 7.3 who are making decisions important to my work*¹ 5.0 Staff accessibility*¹ 7.2 5.4 Collaboration with other donors and development 6.9 partners¹ 6.3 Collaboration with the UN¹ 6.6 6.8 Responsiveness to needs*¹ 6.4 4.8 Being inclusive*¹ 6.4 5.3 Collaboration with the private sector*¹ 6.4 5.5 Collaboration with civil society*¹ 6.3 4.9 Flexibility (in terms of the institution’s products and 6.2 services)*¹ 4.8 Flexibility (in terms of changing country 6.0 circumstances)*¹ 4.8 The speed in which it gets things accomplished on the 6.0 ground*¹ 5.2 Collaborating with the WBG Not collaborating with the WBG "To what extent is the World Bank Group an effective development partner in Lebanon, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 27 World Bank Group Country Opinion Survey 2016: Lebanon VII. How the World Bank Group Operates (continued) Internal Measuring and Monitoring Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.1 "To what extent do you believe the World Bank Group measures and corrects its work in real time in Lebanon?" (1-"To no degree at all", 10-"To a very significant degree") Helping build existing country systems Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.7 "To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in Lebanon?" (1-"To no degree at all", 10-"To a very significant degree") Staffing in Lebanon Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.0 "To what extent do you beieve the World Bank Group is adequately staffed in Lebanon?" (1-"To no degree at all", 10-"To a very significant degree") 28 World Bank Group Country Opinion Survey 2016: Lebanon VII. How the World Bank Group Operates (continued) Collaboration between the UN and the WBG Percentage of Respondents (N=247) Don't know 48% The same level of effective collaboration 29% Less effective collaboration 13% More effective collaboration 10% "In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your country?" (Respondents chose from a list.) 29 World Bank Group Country Opinion Survey 2016: Lebanon VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities10  Year comparison: This year’s respondents consulted the WBG’s knowledge work and activities as frequently as the respondents in the previous FY’13 Country Survey. Percentage of Respondents (FY 2016 N=211; FY 2013 N=166) 9% Weekly 13% 18% Monthly 17% 36% A few times a year 40% 27% Rarely 20% 10% FY 2016 Never 9% FY 2013 "How frequently do you consult World Bank Group's knowledge work and activities in the work you do?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 10 Percentages in the chart were calculated based on weighted data. 30 World Bank Group Country Opinion Survey 2016: Lebanon VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Lebanon’ Knowledge Needs11 (Indicator Question) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 6.4 FY 2016 All Respondents 6.0 FY 2013 "The World Bank Group meets Lebanon's needs for knowledge services (e.g., research, analysis, data, technical assistance)." (1-"Strongly disagree", 10-"Strongly agree") Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 6.4 All Respondents FY 2016 6.0 FY 2013 "Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country?" (1-"Not significant at all", 10-"Very significant") Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 7.4 FY 2016 All Respondents 7.3 FY 2013 "Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?" (1-"Very low technical quality", 10-"Very high technical quality") 11 Means in the charts on this page were calculated based on weighted data. 31 World Bank Group Country Opinion Survey 2016: Lebanon VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities12 Mean Rating 1 2 3 4 5 6 7 8 9 10 Are source of relevant information on global 7.3 good practices 7.0 Are accessible (well written and easy to 7.1 understand) 7.0 6.7 Are translated enough into local language* 6.2 6.5 Are adequately disseminated 6.1 6.3 Are timely* 5.8 Include appropriate level of stakeholder 6.2 involvement during preparation 5.9 Are adaptable to Lebanon’s specific development 6.2 challenges and country circumstances¹ 6.0 6.1 FY 2016 Lead to practical solutions FY 2013 "In Lebanon, to what extent do you believe that the World Bank Group’s knowledge work and activities:" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between FY 2016 and FY 2013) ¹Indicator Question 12 Means in the chart were calculated based on weighted data. 32 World Bank Group Country Opinion Survey 2016: Lebanon VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Lebanon’s Needs for Financial Instruments13 (Indicator Question) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 5.7 All Respondents FY 2016 5.7 FY 2013 "The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program-for-Results, etc.) meet the needs of Lebanon." (1-"Strongly disagree", 10-"Strongly agree") 13 Means in the chart were calculated based on weighted data. 33 World Bank Group Country Opinion Survey 2016: Lebanon IX. The Future Role of the World Bank Group in Lebanon Making the World Bank Group of Greater Value  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank should “reach out more to groups outside of Government” (51%) and “reduce the complexity of obtaining World Bank financing” (34%) to make itself of greater value in Lebanon. Percentage of Respondents (N=242) Reach out more to groups outside of Government 43% Increase the level of capacity development in the 37% country Provide more adequate data/knowledge/statistics/figures on Lebanon’s 19% economy Reduce the complexity of obtaining World Bank Group 17% financing Offer more innovative financial products 15% Collaborate more effectively with Government clients 13% (e.g., national, state, local) Improve the quality of its experts as related to 11% Lebanon’s specific challenges Improve the competitiveness of its financing compared 11% to markets (e.g., cost, timeliness, other terms) Offer more innovative knowledge services 8% Ensure greater selectivity in its work 8% Work faster 5% Other 5% Increase the level of World Bank Group staffing in 4% Lebanon’s office Increase availability of Reimbursable Advisory Services 0% (RAS) "Which of the following SHOULD the World Bank Group do to make itself of greater value in Lebanon? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 34 World Bank Group Country Opinion Survey 2016: Lebanon IX. The Future Role of the WBG in Lebanon (continued) The World Bank Group Should Collaborate More with …  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank should work more with “NGOs” (45%), “private sector” (30%), and “local government” (29%) to ensure better development results in Lebanon. Percentage of Respondents (N=254) Local Government 33% NGOs/Community Based Organizations (CBOs) 32% Private sector 31% Academia/think tanks/research institutes 18% Youth/university groups 15% Donor community 12% Beneficiaries 12% Parliament 12% Media 7% UN agencies 6% Foundations 4% Other 3% Regional organizations 3% Emerging donors 2% Don’t know 1% UN and regional peace keeping forces <1% "In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country?" (Respondents chose from a list. Responses combined.) 35 World Bank Group Country Opinion Survey 2016: Lebanon IX. The Future Role of the WBG in Lebanon (continued) Where the World Bank Group Should Focus its Resources  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank should focus its resources on “public sector governance/reform”(48%), “social protection” (23%), “economic growth” (21%), and “job creation/employment” (18%). Percentage of Respondents (N=251) Public sector governance/reform 40% Economic growth 29% Job creation/employment 25% Anti corruption 18% Rural development 16% Poverty reduction 16% Transport 13% Education 13% Energy 12% Social protection 10% Natural resource management 9% Water and sanitation 9% Agricultural development 8% Local governance and institutions 8% Foreign direct investment 8% Law and justice 8% Environmental sustainability 8% Health 7% Security/stabilization/reconstruction 7% Equality of opportunity 5% “When thinking about how the World Bank Group can have the most impact on development results in Lebanon, in which sectoral areas do you believe the WBG should focus most of its resources in Lebanon? (Choose no more than THREE)” (Respondents chose from a list. Responses combined. Top 20 of 35 response options shown.) 36 World Bank Group Country Opinion Survey 2016: Lebanon IX. The Future Role of the WBG in Lebanon (continued) Future Combination of the WBG Services Percentage of Respondents (N=242) Convening services, 3% None of the above, 2% Don't know, 11% Knowledge products, 29% Financial services, 26% The combination is appropriate for Lebanon, 29% "When considering the combination of services that the World Bank Group offers in Lebanon, and taking into account its limited level of resources, which ONE of the following do you believe the WBG should offer more of in Lebanon?" (Respondents chose from a list.) 37 World Bank Group Country Opinion Survey 2016: Lebanon IX. The Future Role of the WBG in Lebanon (continued) World Bank Group and other donors’ roles in development Percentage of Respondents (N=241; N=224) Public financial management 57% 19% Capacity of state institutions 43% 20% Jobs 34% 22% Social safety nets 33% 23% Access to basic services 33% 28% Improving livelihoods 32% 29% Access to justice systems 18% 21% Stimulating dialogue to promote peace and stability 13% 33% Social cohesion 8% 29% Conflict resolution mechanisms 7% 18% Reducing violence 6% 19% Security mechanisms 4% 27% WBG playing a leading role Benefit more from other donors "Please answer the following questions: A. Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Lebanon? B. Which THREE areas below would benefit most from other donors in Lebanon?" (Respondents chose from a list. Responses combined.) 38 World Bank Group Country Opinion Survey 2016: Lebanon IX. The Future Role of the WBG in Lebanon (continued) WBG Collaboration with the UN Percentage of Respondents (N=244) Collaborate on analysis, assessments and planning, including on rapid assessments on 66% emerging crisis and changing circumstances when both institutions are engaged Develop joint or complementary projects with the UN, leveraging each organization’s 61% comparative advantages Develop guidelines, framework and tools to facilitate operational cooperation and cross- 41% financing Organize more joint meetings and missions with 31% the UN Involve UN experts to a greater degree in World 31% Bank Group activities Share more information about the World Bank 26% Group’s activities, products, and knowledge Other 5% "What should the World Bank Group do to improve collaboration with the UN in the field? (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) 39 World Bank Group Country Opinion Survey 2016: Lebanon X. Citizen Voice Governance Accountability Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 9.4 "How important is it for citizens in Lebanon to have greater ‘voice’ than they have now, in order to hold the state accountable?" (1-"Not important at all", 10-"Extremely important") Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.1 "Do you think that in the past year or so, citizens in Lebanon have obtained greater ‘voice’ to hold the state more accountable?" (1-"Far less voice", 10-"Much greater voice") 40 World Bank Group Country Opinion Survey 2016: Lebanon X. Citizen Voice (continued) Service Delivery Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 9.2 "How important is it for citizens in Lebanon to have greater ‘voice’ to ensure improved service delivery?" (1-"Not important at all", 10-"Extremely important") Percentage of Respondents (N=249) Corruption 70% Inefficient national government 51% Inadequate national government budget resources 30% Lack of accountability on the part of providers 30% Inadequate citizen participation and voice 18% Inefficient local government 15% Inadequate will on the part of national government 15% Inadequate skill set of providers 12% Too costly (price of services) 12% Inadequate local government budget resources 11% Inadequate will on the part of local government 9% Inadequate provider staff 8% Attitude of the service providers 7% None of the above <1% Don’t know <1% Prefer not to answer <1% "Which of the following are the greatest obstacles in Lebanon to improved service delivery? (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) 41 World Bank Group Country Opinion Survey 2016: Lebanon XI. Energy Subsidy Reform Importance of Energy Subsidy Reform in Sustainable Growth Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 8.0 "When thinking about Lebanon’s economy, to what extent do you believe subsidy reform in the energy sector is necessary to ensure sustainable growth?" (1-"Not necessary at all", 10-"Extremely necessary") Impact of Energy Subsidy Reform on the Poor Percentage of Respondents (N=229) A reduction in energy subsidies ultimately will help the 46% poor because it will lead to fiscal savings A reduction in energy subsidies will ultimately hurt the poor because it will lead to higher consumer prices of 54% energy "Which of the following statements best represent your views of energy subsidy reform in Lebanon?" (Respondents chose from a list.) 42 World Bank Group Country Opinion Survey 2016: Lebanon XI. Energy Subsidy Reform (continued) Benefits of Energy Subsidy Reform Percentage of Respondents (N=236) Energy subsidy reform could lead to fiscal savings and make funds available for more important social 50% spending (e.g., education, health, social protection) Energy subsidy reform could lead to greater efficiency, conservation and therefore have a positive impact on 30% climate change Energy subsidy reform could lead to smarter practices in industry and manufacturing (i.e., moving away from 26% capital intensive industry to light manufacturing) Energy subsidy reform could lead to lower traffic congestion and urban pollution (improving health of 16% cities) Energy subsidy reform could lead to smarter agriculture practices (particularly as related to 15% irrigation, water use, etc.) None of the statements above. I do not believe that energy subsidy reform in Lebanon will have a positive 13% impact on this country I don’t know 11% "When thinking about energy subsidy reform in Lebanon, which TWO of the following statements are most convincing? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 43 World Bank Group Country Opinion Survey 2016: Lebanon XII. Private Sector Obstacles to Private Sector Development in Lebanon Percentage of Respondents (N=245) Governance/government 31% Level of transparency in system 31% Lack of political will 29% Legal/judicial system 25% Access to finance 23% Labor market policies 14% The level of regulation 14% Mismatch of skills 11% Other 9% State owned enterprises 5% I don’t know 2% "Which of the following are the most significant obstacles to private sector development in Lebanon? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 44 World Bank Group Country Opinion Survey 2016: Lebanon XIII. Refugees Donor Community’s Support to the Government’s Efforts Related to Refugees Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 4.1 "To what extent do you believe that the donor community is doing enough to support the government’s efforts related to refugees in Lebanon?" (1-"To no degree at all", 10-"To a very signficant degree") The WBG’s Support to the Government’s Efforts Related to Refugees Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 4.3 "To what extent do you believe that the World Bank Group is doing enough to support the government’s efforts related to refugees in Lebanon?" (1-"To no degree at all", 10-"To a very signficant degree") 45 World Bank Group Country Opinion Survey 2016: Lebanon XIII. Refugees (continued) The WBG’s Support to the Refugee Crisis in Lebanon Percentage of Respondents (N=245) Education and health 49% Supporting poor and marginalized local communities 47% Infrastructure 36% Public services 16% Jobs 13% Macro issues (fiscal accounts, balance of payments, 9% etc.) Other 7% Social cohesion 6% Business development 5% Don’t know 3% "In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to the refugee crisis in Lebanon? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 46 World Bank Group Country Opinion Survey 2016: Lebanon XIII. Refugees (continued) Impact of Refugees Please rate how you feel when you think about the impact of the refugees in regards to... Lebanon's Economy (N=243) Social Cohesion (N=234) No impact at all, 1% No impact at all, 4% A somewhat A somewhat positive positive impact, 9% impact, 4% A very A very A somewhat negative A somewhat negative negative impact, 55% negative impact, 46% impact, 35% impact, 46% National security (N=240) Public Service Delivery (N=236) No impact at all, <1% No impact at all, 6% A somewhat A somewhat positive positive A somewhat impact, 2% impact, 5% negative A very impact, 30% negative A somewhat impact, 44% A very negative negative impact, 68% impact, 45% Lebanon's Poor and Marginalized (N=239) No impact at all, 1% A somewhat positive impact, 3% A somewhat negative impact, 30% A very negative impact, 66% 47 World Bank Group Country Opinion Survey 2016: Lebanon XIV. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 73) for all responses by stakeholder groups. General Information Sources  Year comparison: Respondents in the previous FY’13 Country Survey indicated that they got most of their information about economic and social development issues in Lebanon from “the Internet” (56%), and “local newspapers” (54%). Percentage of Respondents (N=246) Internet 58% Local newspapers 40% Periodicals 26% Local television 25% Social media (e.g., Facebook, blogs, Twitter, 17% YouTube, Flickr) International newspapers 13% Other 11% International television 5% Local radio 2% International radio 0% "How do you get most of your information about economic and social development issues in Lebanon? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 48 World Bank Group Country Opinion Survey 2016: Lebanon XIV. Communication and Outreach (continued) Preferred Information Sources  Year comparison: Respondents in the previous FY’13 Country Survey indicated that they would prefer to receive information from the World Bank through “World Bank seminars/workshops/conference” (43%) and its “website” (39%). Percentage of Respondents (N=251) World Bank Group’s 42% seminars/workshops/conferences Direct contact with World Bank Group (i.e., 37% face to face meetings/discussions) World Bank Group’s publications and other 32% written materials e-Newsletters 31% World Bank Group’s website 27% Social media (e.g., Facebook, blogs, Twitter, 13% YouTube, Flickr) Mobile phones 8% Other 2% "How would you prefer to receive information from the World Bank Group? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 49 World Bank Group Country Opinion Survey 2016: Lebanon XIV. Communication and Outreach (continued) Access to Information14 Percentage of Respondents (FY 2016 N=205; FY 2013 N=155) 24% FY 2016 Yes 26% FY 2013 76% No 74% "Are you aware of the World Bank Group's Access to Information Policies under which the WBG discloses any information in its possession that is not on a list of exceptions?" Access to the Internet Percentage of Respondents (FY 2016 N=177; FY 2013 N=158) 98% Yes 99% FY 2016 2% No FY 2013 1% "Do you have access to the Internet?" Percentage of Respondents (FY 2016 N=185; FY 2013 N=144) 92% High speed/WiFi 96% 8% FY 2016 Dial-up 4% FY 2013 "Which Internet connection do you use primarily when visiting a World Bank Group website?” (Respondents chose from a list.) 14 Percentages presented in the charts on this page were calculated based on weighted data. 50 World Bank Group Country Opinion Survey 2016: Lebanon XIV. Communication and Outreach (continued) The WBG Website Usage15 Percentage of Respondents (FY 2016 N=180; FY 2013 N=161) 72% Yes 73% 28% FY 2016 No 27% FY 2013 "Do you use/have you used the World Bank Group website?" Use of the WBG’s Social Media Channels Percentage of Respondents (N=208) Yes 19% No 81% "Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, Twitter, YouTube, Flickr) ?" 15 Percentages presented in the chart were calculated based on weighted data. 51 World Bank Group Country Opinion Survey 2016: Lebanon XV. Appendices A. Responses to All Questions across All Respondents...................... 53 B. Responses to All Questions by Stakeholder Groups ...................... 73 C. Responses to Indicator Questions by Geographic Location......... 103 D. Responses to Selected Questions by Level of Collaboration with the World Bank Group ...................................................................... 105 E. Responses to Selected Questions by Year................................... 113 F. Indicator Questions as a Function of Exposure to the WBG ........ 119 G. WBG Country Opinion Survey FY16 – Lebanon Questionnaire .. 120 Lebanon 52 World Bank Group Country Opinion Survey 2016: Lebanon Appendix A: Responses to All Questions across All Respondents (N=254) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Lebanon Percentage of Respondents 1. In general would you say that Lebanon is headed in ... ? (N=239) The right direction 3.8% The wrong direction 74.9% Not sure 21.3% 53 World Bank Group Country Opinion Survey 2016: Lebanon A. General Issues Facing Lebanon (continued) 2. Listed below are a number of development priorities in Lebanon. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Lebanon? (Choose no more than THREE) (Responses Combined; N=245) Public sector governance/reform (i.e., government effectiveness, public financial 54.7% management, public expenditure, fiscal system reform) Security/stabilization/reconstruction 31.0% Anti corruption 28.2% Job creation/employment 21.2% Social protection (e.g., pensions, targeted social assistance) 14.7% Economic growth 13.5% Energy 13.1% Law and justice (e.g., judicial system) 12.2% Poverty reduction 9.0% Environmental sustainability 8.2% Regional conflict and tensions 8.2% Education 7.8% Rural development 6.9% Water and sanitation 6.9% Transport (e.g., roads, bridges, transportation) 6.5% Natural resource management (e.g., oil, gas, mining) 6.1% Local governance and institutions 5.7% Private sector development 5.3% Food security 4.5% Information and communications technology 3.7% Social cohesion 3.7% Health 3.3% Agricultural development 2.9% Foreign direct investment 2.9% Equality of opportunity (i.e., equity) 2.9% Urban development 2.4% Regulatory framework 2.4% Global/regional integration 1.6% Gender equity 0.8% Trade and exports 0.8% Crime and violence 0.8% Disaster management 0.8% Financial markets 0.4% Climate change (e.g., mitigation, adaptation) 0.4% Communicable/non-communicable diseases 0.0% 54 World Bank Group Country Opinion Survey 2016: Lebanon A. General Issues Facing Lebanon (continued) 3. The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing Percentage of Respondents poverty in Lebanon? (Choose no more than THREE) (Responses Combined; N=253) Job creation/employment 43.1% Economic growth 32.4% Rural development 29.6% Anti corruption 24.5% Education 23.7% Social protection (e.g., pensions, targeted social assistance) 23.3% Public sector governance/reform (i.e., government effectiveness, public financial 17.8% management, public expenditure, fiscal system reform) Security/stabilization/reconstruction 11.9% Equality of opportunity (i.e., equity) 9.1% Regional conflict and tensions 8.7% Law and justice (e.g., judicial system) 8.3% Local governance and institutions 7.5% Private sector development 6.7% Natural resource management (e.g., oil, gas, mining) 6.3% Agricultural development 5.5% Transport (e.g., roads, bridges, transportation) 4.7% Foreign direct investment 4.7% Urban development 4.3% Energy 3.6% Health 3.6% Water and sanitation 2.8% Information and communications technology 2.4% Gender equity 2.4% Crime and violence 1.6% Trade and exports 1.2% Food security 1.2% Social cohesion 1.2% Climate change (e.g., mitigation, adaptation) 0.8% Environmental sustainability 0.8% Global/regional integration 0.4% Regulatory framework 0.4% Communicable/non-communicable diseases 0.0% Disaster management 0.0% Financial markets 0.0% 55 World Bank Group Country Opinion Survey 2016: Lebanon A. General Issues Facing Lebanon (continued) 4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Lebanon? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=234) Consistent economic growth 25.2% A growing middle class 24.4% Better employment opportunities for young people 24.4% Education and training that better ensure job opportunity 23.9% More reliable social safety net 16.7% Better entrepreneurial opportunities (i.e., to start small and medium sized 14.5% businesses) Better opportunity for the poor who live in rural areas 14.1% Greater access to micro-finance for the poor 12.8% Greater equity of fiscal policy 11.1% Greater voice and participation for citizens to help ensure greater accountability 8.1% Greater access to health and nutrition for citizens 8.1% Better quality public services 7.3% Better opportunity for the poor who live in urban areas 3.4% Better employment opportunities for women 2.1% Other 2.1% 5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Percentage of Respondents Lebanon? (Select only ONE response) (N=254) A very big problem 48.4% A moderately big problem 40.9% A small problem 7.9% Not a problem at all 2.4% Don’t know 0.4% 6. In your view, is global climate change a very serious problem, somewhat Percentage of Respondents serious, not too serious, or not a problem? (Select only ONE response) (N=254) A very serious problem 52.4% A somewhat serious problem 36.2% Not too serious problem 10.2% Not a problem 0.8% Don’t know 0.4% B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Lebanon? (1- 252 0 6.19 2.43 Not familiar at all, 10-Extremely familiar) 56 World Bank Group Country Opinion Survey 2016: Lebanon B. Overall Attitudes toward the World Bank Group (continued) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s effectiveness 209 43 6.09 2.04 in Lebanon. (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Lebanon solve its most complicated 173 77 7.16 1.84 development challenges? (1-To no degree at all, 10-To a very significant degree) 4. When thinking about how the World Bank Group can have the most impact on development results in Lebanon, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and Percentage of Respondents knowledge services) in Lebanon? (Choose no more than THREE) (Responses Combined; N=251) Public sector governance/reform (i.e., government effectiveness, public financial 40.2% management, public expenditure, fiscal system reform) Economic growth 28.7% Job creation/employment 25.1% Anti corruption 18.3% Rural development 15.5% Poverty reduction 15.5% Transport (e.g., roads, bridges, transportation) 13.1% Education 13.1% Energy 12.4% Social protection (e.g., pensions, targeted social assistance) 9.6% Natural resource management (e.g., oil, gas, mining) 9.2% Water and sanitation 8.8% Agricultural development 8.4% Local governance and institutions 8.4% Foreign direct investment 7.6% Law and justice (e.g., judicial system) 7.6% Environmental sustainability 7.6% Health 7.2% Security/stabilization/reconstruction 6.8% Equality of opportunity (i.e., equity) 5.2% Private sector development 5.2% Urban development 3.6% Regional conflict and tensions 3.2% Regulatory framework 3.2% Food security 2.4% Global/regional integration 1.6% Climate change (e.g., mitigation, adaptation) 1.6% Trade and exports 1.6% Information and communications technology 1.6% Financial markets 1.2% Crime and violence 1.2% Gender equity 0.8% Social cohesion 0.8% Disaster management 0.4% Communicable/non-communicable diseases 0.4% 57 World Bank Group Country Opinion Survey 2016: Lebanon B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=228) activity do you believe is of greatest VALUE and which activity Greatest 2nd Greatest is of second greatest value in Lebanon? Value Value Combined Financial resources 22.4% 12.4% 34.8% Policy advice, studies, analyses 15.8% 14.6% 30.4% Help to bring discipline/effective supervision to implementation of 16.7% 10.6% 27.3% investment projects Capacity development 12.7% 11.9% 24.7% Strategy formulation (e.g., PRSP assistance) 8.8% 14.6% 23.4% Data and statistics 7.9% 9.3% 17.2% Technical assistance 7.0% 9.7% 16.8% Donor coordination 3.1% 7.5% 10.6% Mobilizing third party financial resources 1.8% 7.5% 9.3% Convening/Facilitating 1.8% 0.4% 2.2% Linkage to non-Bank expertise (e.g., South-South knowledge 0.9% 0.9% 1.8% sharing) 6. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Lebanon? (Choose no more than TWO) (Responses Combined; N=246) Not collaborating enough with stakeholders outside the Government 24.8% Its advice and strategies do not lend themselves to practical problem solving 20.7% Not enough public disclosure of its work 19.1% Too influenced by developed countries 15.9% Not willing to honestly criticize policies and reform efforts in the country 13.4% Don’t know 11.4% Imposing technocratic solutions without regard to political realities 10.2% Not exploring alternative policy options 10.2% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational 10.2% policies and procedures) Not adequately sensitive to political/social realities in Lebanon 8.1% World Bank Group’s processes too complex 7.7% Not aligned with country priorities 4.9% Not focused enough on issues that are unique to post-conflict countries 4.5% Not aligned with other donors’ work 4.1% Other 3.3% The credibility of its knowledge/data 2.8% Inadequate number of World Bank Group staff members located in the country 2.8% Arrogant in its approach 1.6% Staff too inaccessible 0.8% Not client focused 0.4% 58 World Bank Group Country Opinion Survey 2016: Lebanon B. Overall Attitudes toward the World Bank Group (continued) 7. Which World Bank Group’s instruments do you believe are the MOST effective Percentage of Respondents in reducing poverty in Lebanon? (Choose no more than TWO) (Responses Combined; N=253) Capacity development 38.7% Investment lending (financing specific projects) 35.6% Technical assistance (advice, best practice, international experience, etc.) 20.2% Multi-sectoral approaches 15.0% Co-financing arrangements (i.e., with other donors) 14.2% Policy based lending/budget support to the Government 13.0% Knowledge products/services (analytical work, studies, surveys, etc.) 11.1% Don’t know 9.1% Emergency Recovery lending 8.3% Trust Fund management 5.9% Sector-wide approaches 5.1% Other 3.2% 8. To what extent do you believe that the World Bank Group’s work and Percentage of Respondents support help the poorest in Lebanon? (Select only ONE response) (N=251) To a fully sufficient degree 1.6% To a somewhat sufficient degree 16.3% To a somewhat insufficient degree 40.6% To a very insufficient degree 23.5% Don't know 17.9% 9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more Percentage of Respondents in your country? (Choose no more than TWO) (Responses Combined; N=254) Local Government 32.7% NGOs/Community Based Organizations (CBOs) 31.9% Private sector 31.1% Academia/think tanks/research institutes 17.7% Youth/university groups 15.0% Donor community 12.2% Beneficiaries 12.2% Parliament 12.2% Media 7.1% UN agencies 5.5% Foundations 3.9% Other 3.1% Regional organizations 2.8% Emerging donors 2.0% Don’t know 1.2% UN and regional peace keeping forces 0.4% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Lebanon? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. Overall the World Bank Group currently plays a relevant role in 216 35 5.85 2.02 development in Lebanon* 11. The World Bank Group’s work is aligned with what I consider the 214 37 5.71 1.98 development priorities for Lebanon* 59 World Bank Group Country Opinion Survey 2016: Lebanon B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Degree Lebanon, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 12. Responsiveness to needs* 214 29 5.52 2.05 13. Flexibility (in terms of the institution’s products and services)* 189 51 5.46 2.01 14. Flexibility (in terms of changing country circumstances)* 195 43 5.36 2.04 15. Being inclusive* 181 51 5.82 2.12 16. Openness (sharing data and other information)* 205 29 6.58 2.26 17. Collaboration with the Government* 203 36 7.13 1.85 18. The speed in which it gets things accomplished on the ground* 184 55 5.56 1.95 19. Ease of access to the people at the World Bank Group who are 185 52 6.09 2.50 making decisions important to my work* 20. Collaboration with civil society* 187 53 5.50 2.09 21. Collaboration with the UN* 139 99 6.76 1.88 22. Staff accessibility* 177 62 6.23 2.35 23. Collaboration with other donors and development partners* 143 98 6.64 1.84 24. Collaboration with the private sector* 162 77 5.90 1.96 25. Straightforwardness and honesty* 180 61 7.80 1.90 26. Treating clients and stakeholders in Lebanon with respect* 192 51 8.08 1.76 27. Being a long-term partner* 196 42 7.88 1.93 28. In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your Percentage of Respondents country? (Select only ONE response) (N=242) More effective collaboration 10.3% The same level of effective collaboration 28.9% Less effective collaboration 13.2% Don't know 47.5% 29. When World Bank Group assisted reform efforts fail or are slow to take place, which THREE of the following would you attribute this to? (Choose Percentage of Respondents no more than THREE) (Responses Combined; N=247) The Government works inefficiently 66.0% Political pressures and obstacles 50.2% Lack of/inadequate levels of capacity in Government 28.3% Ongoing conflict and instability 26.7% Reforms are not well thought out in light of country challenges 24.3% There is not an adequate level of citizen/civil society participation 23.5% The World Bank Group is not sensitive enough to political/social realities on the 23.5% ground Poor donor coordination 12.6% Inadequate funding 11.7% The World Bank Group does not do adequate follow through/follow-up 9.3% The World Bank Group works too slowly 6.9% Other 0.4% 60 World Bank Group Country Opinion Survey 2016: Lebanon C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Lebanon? (1-Not important at all, 10-Very important) N DK Mean SD 1. Crime and violence 193 38 4.39 2.82 2. Financial markets 211 21 6.94 2.30 3. Transport (e.g., roads, bridges, transportation) 231 7 7.83 2.03 4. Anti corruption 223 14 8.00 2.27 5. Regional conflict and tensions 205 26 5.91 2.74 6. Law and justice (e.g., judicial system) 214 21 7.00 2.56 7. Urban development 222 13 7.55 1.94 8. Environmental sustainability 220 13 7.74 1.99 9. Trade and exports 209 21 6.82 2.28 10. Information and communications technology 222 16 7.31 2.17 11. Poverty reduction 231 9 8.29 1.98 12. Gender equity 219 18 7.11 2.34 13. Private sector development 223 13 7.25 2.24 14. Foreign direct investment 208 26 7.62 2.01 15. Local governance and institutions 217 19 7.71 2.15 16. Water and sanitation 227 12 7.91 1.94 17. Regulatory framework 210 26 7.53 2.13 18. Economic growth 221 15 8.19 2.01 19. Energy 226 14 8.12 1.99 20. Disaster management 210 25 6.90 2.20 21. Public sector governance/reform (i.e., government effectiveness, public 218 17 8.17 2.18 financial management, public expenditure, fiscal system reform) 22. Job creation/employment 222 16 7.84 2.29 23. Social cohesion 202 31 6.54 2.32 24. Communicable/non-communicable diseases 196 38 5.88 2.45 25. Equality of opportunity (i.e., equity) 206 23 6.85 2.28 26. Social protection (e.g., pensions, targeted social assistance) 213 24 7.19 2.35 27. Rural development 228 8 7.80 2.13 28. Global/regional integration 200 30 6.75 2.25 29. Food security 214 19 6.53 2.47 30. Natural resource management (e.g., oil, gas, mining) 213 20 7.52 2.37 31. Security/stabilization/reconstruction 217 17 7.14 2.30 32. Health 218 18 7.36 2.28 33. Climate change (e.g., mitigation, adaptation) 211 26 7.03 2.42 34. Agricultural development 228 11 7.56 2.13 35. Education 230 9 7.83 2.04 61 World Bank Group Country Opinion Survey 2016: Lebanon C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the work Effectiveness it does in the following areas of development in Lebanon? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Gender equity 96 135 5.99 2.33 2. Information and communications technology 103 125 5.95 2.11 3. Transport (e.g., roads, bridges, transportation) 133 92 6.39 2.14 4. Regional conflict and tensions 93 132 4.60 2.48 5. Law and justice (e.g., judicial system) 87 138 5.01 2.41 6. Urban development 123 101 6.02 2.20 7. Environmental sustainability 132 91 5.98 2.27 8. Regulatory framework 117 102 6.01 2.12 9. Communicable/non-communicable diseases 64 158 4.98 2.63 10. Poverty reduction 155 72 6.00 2.34 11. Anti corruption 137 89 5.07 2.62 12. Private sector development 130 93 5.85 2.26 13. Foreign direct investment 108 116 5.91 2.12 14. Local governance and institutions 139 81 5.65 2.20 15. Water and sanitation 142 81 6.35 2.07 16. Trade and exports 98 125 5.62 2.42 17. Economic growth 153 72 6.16 2.23 18. Health 115 111 6.07 2.08 19. Disaster management 82 138 4.98 2.40 20. Public sector governance/reform (i.e., government effectiveness, public 144 80 5.84 2.51 financial management, public expenditure, fiscal system reform) 21. Job creation/employment 140 85 5.05 2.42 22. Social cohesion 97 124 4.62 2.26 23. Financial markets 104 117 5.57 2.53 24. Equality of opportunity (i.e., equity) 102 121 5.07 2.45 25. Energy 132 93 5.67 2.36 26. Rural development 131 96 5.90 2.23 27. Global/regional integration 86 136 5.37 2.33 28. Food security 88 136 5.18 2.55 29. Education 143 83 6.24 2.23 30. Security/stabilization/reconstruction 115 108 5.83 2.28 31. Social protection (e.g., pensions, targeted social assistance) 120 98 5.32 2.43 32. Climate change (e.g., mitigation, adaptation) 102 119 5.38 2.63 33. Agricultural development 121 104 5.81 2.25 34. Natural resource management (e.g., oil, gas, mining) 96 129 5.30 2.56 Achieving Development Results* N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development results in Lebanon? (1-To no degree at all, 10-To a very significant 212 36 5.99 1.85 degree) Building and Strengthening Country Systems* N DK Mean SD 4. To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in 182 68 5.71 2.10 Lebanon? (1-To no degree at all, 10-To a very significant degree) 62 World Bank Group Country Opinion Survey 2016: Lebanon C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Lebanon? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group's financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet the 189 54 5.69 1.95 needs of Lebanon* 6. The World Bank Group meets Lebanon’s needs for knowledge services (e.g., 197 45 6.34 2.00 research, analysis, data, technical assistance)* Measuring and Correcting the World Bank Group’s Work N DK Mean SD 7. To what extent do you believe the World Bank Group measures and corrects its work in real time in Lebanon? (1-To no degree at all, 10-To a very significant 138 109 6.07 2.04 degree) D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=250) Weekly 8.8% Monthly 18.0% A few times a year 32.8% Rarely 28.0% Never 12.4% In Lebanon, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 177 66 6.40 1.87 3. Include appropriate level of stakeholder involvement during preparation 167 75 6.13 2.00 4. Lead to practical solutions 189 49 5.93 1.84 5. Are accessible (well written and easy to understand) 195 42 6.97 1.97 6. Are source of relevant information on global good practices 197 45 7.28 1.80 7. Are adequately disseminated 186 50 6.44 2.19 8. Are translated enough into local language 168 72 6.63 2.28 9. Are adaptable to Lebanon’s specific development challenges and country 196 46 6.14 2.00 circumstances* Overall Evaluations N DK Mean SD 10. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your 215 33 6.36 1.96 country?* (1-Not significant at all, 10-Very significant) 11. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 205 45 7.38 1.78 technical quality) 63 World Bank Group Country Opinion Survey 2016: Lebanon E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 141 98 5.66 2.36 2. The World Bank Group effectively monitors and evaluates the projects and 194 50 7.11 1.89 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 158 82 6.53 2.05 4. The World Bank Group’s “Safeguard Policy” requirements are reasonable 130 103 6.74 1.75 5. The World Bank Group’s conditions on its lending are reasonable 151 86 6.72 1.86 6. The World Bank Group takes decisions quickly in Lebanon* 150 91 5.74 2.13 7. Working with the World Bank Group increases Lebanon's institutional 208 33 7.16 2.09 capacity 8. Where country systems (e.g., procurement, financial management, etc.) are 117 122 6.89 2.15 adequate, the World Bank Group makes appropriate use of them* 9. The World Bank Group provides effective implementation support (i.e., 178 63 7.01 2.02 supervision of projects) WBG Promoting PPP in Lebanon N DK Mean SD 10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Lebanon? (1-To no 186 64 6.44 2.06 degree at all, 10-To a very significant degree) 11. Which of the following best describes the World Bank Group’s support in Percentage of Respondents Lebanon? (Select only ONE response) (N=246) The World Bank Group is sufficiently selective and focuses on the most important 38.6% development challenges in Lebanon The World Bank Group is not sufficiently selective in Lebanon, and it is involved 26.8% in too many areas of development Don't know 34.6% WBG Staffing in Lebanon N DK Mean SD 12. To what extent do you believe the World Bank Group is adequately staffed in 115 136 6.04 2.21 Lebanon? (1-To no degree at all, 10-To a very significant degree) 64 World Bank Group Country Opinion Survey 2016: Lebanon F. The Future Role of the World Bank Group in Lebanon 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Lebanon? (Choose no more than TWO) (Responses Combined; N=242) Reach out more to groups outside of Government 42.6% Increase the level of capacity development in the country 36.8% Provide more adequate data/knowledge/statistics/figures on Lebanon’s economy 19.0% Reduce the complexity of obtaining World Bank Group financing 16.5% Offer more innovative financial products 14.9% Collaborate more effectively with Government clients (e.g., national, state, local) 12.8% Improve the quality of its experts as related to Lebanon’s specific challenges 10.7% Improve the competitiveness of its financing compared to markets (e.g., cost, 10.7% timeliness, other terms) Offer more innovative knowledge services 7.9% Ensure greater selectivity in its work 7.9% Work faster 5.0% Other 4.5% Increase the level of World Bank Group staffing in Lebanon’s office 4.1% Increase availability of Reimbursable Advisory Services (RAS) 0.0% 2. When considering the combination of services that the World Bank Group offers in Lebanon, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more Percentage of Respondents of in Lebanon? (Select only ONE response) (N=242) Knowledge products 28.9% The combination is appropriate for Lebanon 28.9% Financial services 26.0% Don't know 11.2% Convening services 3.3% None of the above 1.7% 3A. Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Lebanon? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=241) Public financial management 56.8% Capacity of state institutions 42.7% Jobs 34.4% Social safety nets 33.2% Access to basic services 33.2% Improving livelihoods 32.0% Access to justice systems 17.8% Stimulating dialogue to promote peace and stability 13.3% Social cohesion 7.9% Conflict resolution mechanisms 7.1% Reducing violence 6.2% Security mechanisms 3.7% 65 World Bank Group Country Opinion Survey 2016: Lebanon F. The Future Role of the World Bank Group in Lebanon (continued) 3B. Which THREE areas below would benefit most from other donors in Percentage of Respondents Lebanon? (Choose no more than THREE) (Responses Combined; N=224) Stimulating dialogue to promote peace and stability 33.5% Improving livelihoods 29.0% Social cohesion 28.6% Access to basic services 28.1% Security mechanisms 27.2% Social safety nets 22.8% Jobs 22.3% Access to justice systems 21.4% Capacity of state institutions 19.6% Reducing violence 18.8% Public financial management 18.8% Conflict resolution mechanisms 17.9% 4. What should the World Bank Group do to improve collaboration with the UN Percentage of Respondents in the field? (Choose no more than THREE) (Responses Combined; N=244) Collaborate on analysis, assessments and planning, including on rapid assessments on emerging crisis and changing circumstances when both institutions are 65.6% engaged Develop joint or complementary projects with the UN, leveraging each 61.5% organization’s comparative advantages Develop guidelines, framework and tools to facilitate operational cooperation and 41.0% cross-financing Organize more joint meetings and missions with the UN 31.1% Involve UN experts to a greater degree in World Bank Group activities 30.7% Share more information about the World Bank Group’s activities, products, and 25.8% knowledge Other 5.3% G. Citizen Voice: Government Accountability Importance of Greater Citizen Voice N DK Mean SD 1. How important is it for citizens in Lebanon to have greater ‘voice’ than they have now, in order to hold the state accountable? (1-Not important at all, 242 7 9.36 1.15 10-Extremely important) Obtaining Greater Citizen Voice N DK Mean SD 2. Do you think that in the past year or so, citizens in Lebanon have obtained greater ‘voice’ to hold the state more accountable? (1-Far less voice, 10- 240 8 5.08 2.60 Much greater voice) H. Citizen Voice: Service Delivery Importance of Greater Citizen Voice N DK Mean SD 1. How important is it for citizens in Lebanon to have greater ‘voice’ to ensure 245 5 9.21 1.25 improved service delivery? (1-Not important at all, 10-Extremely important) 66 World Bank Group Country Opinion Survey 2016: Lebanon H. Citizen Voice: Service Delivery (continued) 2. Which of the following are the greatest obstacles in Lebanon to improved Percentage of Respondents service delivery (i.e., education, healthcare)? (Choose no more than THREE) (Responses Combined; N=249) Corruption 69.9% Inefficient national government 51.0% Inadequate national government budget resources 29.7% Lack of accountability on the part of providers 29.7% Inadequate citizen participation and voice 17.7% Inefficient local government 15.3% Inadequate will on the part of national government 14.9% Inadequate skill set of providers (lack of technical expertise) 12.4% Too costly (price of services) 12.4% Inadequate local government budget resources 11.2% Inadequate will on the part of local government 8.8% Inadequate provider staff 8.0% Attitude of the service providers 6.8% None of the above 0.4% Don’t know 0.4% Prefer not to answer 0.4% I. Subsidy Reform Importance of Greater Citizen Voice N DK Mean SD 1. When thinking about Lebanon’s economy, to what extent do you believe subsidy reform in the energy sector is necessary to ensure sustainable 232 16 8.01 2.32 growth? (1-Not necessary at all, 10-Extremely necessary) 2. Which of the following statements best represents your views of energy Percentage of Respondents subsidy reform in Lebanon? (Choose only ONE response) (N=229) A reduction in energy subsidies ultimately will help the poor because it will lead 46.3% to fiscal savings which would generate resources for government social spending. A reduction in energy subsidies will ultimately hurt the poor because it will lead to higher consumer prices of energy, resulting in a larger portion of household 53.7% income spent on energy and other necessary household expenditures avoided. 3. When thinking about energy subsidy reform in Lebanon, which TWO of the Percentage of Respondents following statements are most convincing? (Choose no more than TWO) (Responses Combined; N=236) Energy subsidy reform could lead to fiscal savings and make funds available for 49.6% more important social spending (e.g., education, health, social protection) Energy subsidy reform could lead to greater efficiency, conservation and 30.1% therefore have a positive impact on climate change Energy subsidy reform could lead to smarter practices in industry and manufacturing (i.e., moving away from capital intensive industry to light 25.8% manufacturing) Energy subsidy reform could lead to lower traffic congestion and urban pollution 15.7% (improving health of cities) Energy subsidy reform could lead to smarter agriculture practices (particularly as 14.8% related to irrigation, water use, etc.) None of the statements above. I do not believe that energy subsidy reform in 13.1% Lebanon will have a positive impact on this country I don’t know 11.0% 67 World Bank Group Country Opinion Survey 2016: Lebanon J. Private Sector 1. Which of the following are the most significant obstacles to private sector Percentage of Respondents development in Lebanon? (Choose no more than TWO) (Responses Combined; N=245) Governance/government 31.0% Level of transparency in system 30.6% Lack of political will 29.4% Legal/judicial system 24.9% Access to finance 23.3% Labor market policies 14.3% The level of regulation 13.9% Mismatch of skills 10.6% Other 9.4% State owned enterprises 5.3% I don’t know 2.0% K. Refugees Donors Supporting Government Efforts N DK Mean SD 1. To what extent do you believe that the donor community is doing enough to support the government’s efforts related to refugees in Lebanon? (1-To no 230 18 4.13 2.19 degree at all, 10-To a very significant degree) WBG Supporting Government Efforts N DK Mean SD 2. To what extent do you believe that the World Bank Group is doing enough to support the government’s efforts related to refugees in Lebanon? (1-To no 187 61 4.32 2.28 degree at all, 10-To a very significant degree) 3. In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to the Percentage of Respondents refugee crisis in Lebanon? (Choose no more than TWO) (Responses Combined; N=245) Education and health 49.0% Supporting poor and marginalized local communities 46.9% Infrastructure 35.9% Public services 15.9% Jobs 12.7% Macro issues (fiscal accounts, balance of payments, etc.) 8.6% Other 6.5% Social cohesion 5.7% Business development 4.9% Don’t know 2.9% 4. Please rate how you feel when you think about the impact of the refugees in regards to… Percentage of Respondents (N=243) A very negative A somewhat A somewhat A very positive No impact impact negative impact positive impact impact at all Lebanon’s economy 55.1% 35.0% 9.1% 0.0% 0.8% Social cohesion 45.7% 46.2% 4.3% 0.0% 3.8% National security 67.9% 30.0% 1.7% 0.0% 0.4% Public service delivery 44.1% 44.9% 5.1% 0.0% 5.9% Lebanon’s poor and 66.1% 30.1% 2.5% 0.0% 1.3% marginalized 68 World Bank Group Country Opinion Survey 2016: Lebanon L. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Lebanon? (Choose no more than TWO) (Responses Combined; N=246) Internet 58.1% Local newspapers 39.8% Periodicals 25.6% Local television 25.2% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 17.1% International newspapers 12.6% Other 10.6% International television 5.3% Local radio 1.6% International radio 0.0% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=251) World Bank Group’s seminars/workshops/conferences 42.2% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 37.5% World Bank Group’s publications and other written materials 32.3% e-Newsletters 30.7% World Bank Group’s website 27.1% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 13.1% Mobile phones 8.0% Other 2.4% 3. Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its Percentage of Respondents possession that is not on a list of exceptions? (N=234) Yes 22.2% No 77.8% 4. If yes, from which of the following sources did you learn about the World Percentage of Respondents Bank Group's Access to Information Policies? (Select only ONE response) (N=43) World Bank Group's seminars/workshops/conferences 34.9% World Bank Group's website 32.6% Colleagues/Friends/Peer organizations 16.3% World Bank Group's e-Newsletters 7.0% Other 7.0% News/Media 2.3% 5. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=207) Yes 23.7% No 76.3% Percentage of Respondents 6. Were you able to obtain this information? (N=46) Yes 91.3% No 8.7% 69 World Bank Group Country Opinion Survey 2016: Lebanon L. Communication and Information Sharing (continued) Percentage of Respondents 7. Do you have access to the Internet? (N=208) Yes 97.1% No 2.9% Percentage of Respondents 8. Do you use/have you used the World Bank Group website? (N=207) Yes 70.5% No 29.5% 9. Do you currently consult the World Bank Group social media sites (e.g., Percentage of Respondents Facebook, blogs, Twitter, YouTube, and Flickr)? (N=208) Yes 19.2% No 80.8% 10. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=213) High speed/WiFi 89.7% Dial-up 10.3% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 11. I find the World Bank Group’s websites easy to navigate 170 46 7.16 1.75 12. I find the information on the World Bank Group’s websites useful 165 45 7.52 1.60 13. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, 79 131 6.85 1.94 YouTube, Flickr) are valuable sources of information about the institution 14. When I need information from the World Bank Group I know how to find it 182 44 7.03 2.03 (e.g., whom to call, where to reach them, etc.) 15. The World Bank Group is responsive to my information requests and inquiries 128 91 7.48 1.87 70 World Bank Group Country Opinion Survey 2016: Lebanon M. Background Information 1. Which of the following best describes your current position? (Select only ONE Percentage of Respondents response) (N=242) NGO/Community Based Organization 19.4% Academia/Research Institute/Think Tank 11.2% Other 11.2% Media (press, radio, TV, web, etc.) 10.3% Private Sector Organization 9.9% Financial Sector/Private Bank 7.4% Employee of a Ministry, Ministerial Department or Implementation Agency 7.0% Office of Minister 4.5% Independent Government Institution (i.e., Regulatory Agency, Central 4.1% Bank/oversight institution) Office of the President, Prime Minister 2.9% Project Management Unit (PMU) overseeing implementation of project/ 2.9% Consultant/Contractor working on World Bank Group supported project/program Office of Parliamentarian 2.1% Local Government Office or Staff 2.1% Bilateral/Multilateral Agency 1.7% Trade Union 0.8% Youth Group 0.8% Judiciary Branch 0.8% Private Foundation 0.4% Faith-Based Group 0.4% 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=231) Other 24.2% Finance and markets 11.7% Generalist (specialized in multiple sectors) 10.8% Macroeconomics and fiscal management 9.1% Education 5.6% Governance 5.6% Urban, rural, and social development 5.2% Transport and ICT 4.3% Social protection and labor 3.9% Environment and natural resources 3.0% Health, nutrition, and population 3.0% Jobs 2.6% Energy and extractives 2.2% Public-private partnerships 1.7% Water 1.3% Gender 1.3% Poverty 1.3% Fragility, conflict and violence 0.9% Trade and competitiveness 0.9% Agriculture 0.9% Climate Change 0.4% 71 World Bank Group Country Opinion Survey 2016: Lebanon M. Background Information (continued) 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents (IBRD, IFC, or MIGA) in your country? (Select only ONE response) (N=247) Yes 40.5% No 59.5% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Lebanon? (Select only ONE response) (N=195) The World Bank (IBRD) 65.1% The International Finance Corporation (IFC) 19.5% The Multilateral Investment Guarantee Agency (MIGA) 0.5% Other 14.9% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=208) Yes 20.2% No 79.8% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Lebanon? (Select only ONE response) (N=41) The two institutions work well together 53.7% The way the two institutions work together needs improvement 26.8% The two institutions do not work well together 2.4% Don't know 17.1% 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Lebanon? (Choose no more than TWO) (Responses Combined; N=223) Collaborate as part of my professional duties 41.7% Use World Bank Group reports/data 35.9% Engage in World Bank Group related/sponsored events/activities 30.5% Observer (i.e., follow in media, discuss in informal conversations, etc.) 26.9% Use World Bank Group website for information, data, research, etc. 22.9% Percentage of Respondents 8. What’s your gender? (N=248) Female 30.2% Male 69.8% Percentage of Respondents 9. Which best represents your geographic location? (N=236) Beirut 67.4% Mount Lebanon 21.6% North 5.5% South 3.4% Bekaa 2.1% 72 World Bank Group Country Opinion Survey 2016: Lebanon Appendix B: Responses to All Questions by Stakeholder Groups16  Office of President/Prime Minister/Minister N=18  Employee of a Ministry/PMU/Consultant on WBG-supported Project N=24  Private Sector/Financial Sector/Private Bank N=42  CSO N=53  Media N=25  Independent Government Institution N=10  Academia/Research Institute/Think Tank N=27  Other N=43 A. General Issues facing Lebanon In general, would you say that Lebanon is headed in ... ? Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other The right direction 12.5% 9.5% 2.4% 2.1% 0.0% 0.0% 0.0% 4.7% The wrong direction 62.5% 71.4% 73.2% 75.0% 87.5% 55.6% 88.9% 74.4% Not sure 25.0% 19.0% 24.4% 22.9% 12.5% 44.4% 11.1% 20.9% 16 Only 242 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 73 World Bank Group Country Opinion Survey 2016: Lebanon A. General Issues facing Lebanon (continued) Listed below are a number of development priorities in Lebanon. Please identify which of the following you consider the most important development priorities in Lebanon? (Choose no more than THREE) Office of Employee of a Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other Global/regional integration 5.9% 0.0% 2.4% 2.0% 0.0% 0.0% 0.0% 2.3% Food security 11.8% 4.3% 4.8% 0.0% 12.0% 0.0% 4.2% 4.7% Security/stabilization/reconstruction 47.1% 26.1% 35.7% 22.4% 40.0% 20.0% 16.7% 34.9% Public sector governance/reform 47.1% 60.9% 69.0% 46.9% 44.0% 50.0% 62.5% 58.1% Social protection 11.8% 17.4% 7.1% 20.4% 20.0% 10.0% 16.7% 11.6% Gender equity 0.0% 0.0% 0.0% 2.0% 0.0% 0.0% 0.0% 2.3% Private sector development 5.9% 13.0% 4.8% 4.1% 0.0% 0.0% 4.2% 9.3% Foreign direct investment 5.9% 0.0% 4.8% 4.1% 0.0% 10.0% 0.0% 2.3% Urban development 0.0% 4.3% 2.4% 6.1% 4.0% 0.0% 0.0% 0.0% Energy 11.8% 4.3% 4.8% 8.2% 12.0% 30.0% 25.0% 20.9% Regional conflict and tensions 0.0% 8.7% 14.3% 12.2% 4.0% 10.0% 12.5% 0.0% Job creation/employment 17.6% 13.0% 16.7% 24.5% 24.0% 30.0% 20.8% 25.6% Rural development 0.0% 4.3% 0.0% 16.3% 12.0% 0.0% 8.3% 7.0% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.2% 0.0% Water and sanitation 5.9% 8.7% 2.4% 0.0% 4.0% 20.0% 12.5% 7.0% Environmental sustainability 11.8% 13.0% 4.8% 12.2% 8.0% 10.0% 8.3% 4.7% Equality of opportunity 0.0% 0.0% 0.0% 6.1% 0.0% 0.0% 0.0% 7.0% Health 0.0% 0.0% 0.0% 4.1% 4.0% 0.0% 8.3% 4.7% Climate change 5.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Poverty reduction 17.6% 4.3% 2.4% 4.1% 20.0% 20.0% 12.5% 7.0% Transport 5.9% 8.7% 2.4% 6.1% 20.0% 10.0% 0.0% 4.7% Social cohesion 5.9% 4.3% 4.8% 6.1% 0.0% 0.0% 4.2% 2.3% Education 0.0% 8.7% 7.1% 14.3% 0.0% 10.0% 8.3% 7.0% Agricultural development 0.0% 8.7% 0.0% 6.1% 0.0% 0.0% 0.0% 4.7% Trade and exports 0.0% 0.0% 0.0% 2.0% 0.0% 0.0% 0.0% 2.3% Crime and violence 0.0% 0.0% 0.0% 2.0% 0.0% 0.0% 0.0% 0.0% Anti corruption 11.8% 30.4% 42.9% 22.4% 28.0% 10.0% 29.2% 27.9% Law and justice 17.6% 4.3% 14.3% 10.2% 8.0% 20.0% 20.8% 9.3% Regulatory framework 11.8% 8.7% 0.0% 0.0% 0.0% 0.0% 4.2% 2.3% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local governance and institutions 5.9% 8.7% 4.8% 10.2% 0.0% 0.0% 8.3% 4.7% Natural resource management 0.0% 17.4% 7.1% 4.1% 4.0% 20.0% 0.0% 7.0% Economic growth 11.8% 13.0% 23.8% 12.2% 16.0% 0.0% 8.3% 7.0% Disaster management 0.0% 0.0% 2.4% 0.0% 4.0% 0.0% 0.0% 0.0% Information and communications technology 11.8% 4.3% 2.4% 2.0% 4.0% 10.0% 0.0% 4.7% 74 World Bank Group Country Opinion Survey 2016: Lebanon A. General Issues facing Lebanon (continued) The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Lebanon? (Choose no more than THREE) Office of Employee of a Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other Water and sanitation 0.0% 4.3% 2.4% 3.8% 0.0% 0.0% 0.0% 4.7% Equality of opportunity 5.6% 0.0% 7.1% 9.4% 12.0% 20.0% 3.7% 11.6% Rural development 38.9% 30.4% 16.7% 34.0% 40.0% 30.0% 37.0% 23.3% Climate change 0.0% 0.0% 0.0% 3.8% 0.0% 0.0% 0.0% 0.0% Regional conflict and tensions 0.0% 8.7% 4.8% 11.3% 8.0% 0.0% 14.8% 11.6% Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.3% Gender equity 11.1% 0.0% 2.4% 3.8% 4.0% 0.0% 0.0% 0.0% Economic growth 33.3% 30.4% 42.9% 28.3% 44.0% 30.0% 29.6% 23.3% Urban development 0.0% 4.3% 0.0% 9.4% 4.0% 10.0% 0.0% 7.0% Regulatory framework 0.0% 0.0% 0.0% 1.9% 0.0% 0.0% 0.0% 0.0% Local governance and institutions 5.6% 8.7% 14.3% 7.5% 4.0% 10.0% 7.4% 4.7% Social protection 27.8% 30.4% 19.0% 13.2% 12.0% 30.0% 37.0% 27.9% Law and justice 5.6% 8.7% 16.7% 7.5% 8.0% 0.0% 11.1% 4.7% Transport 11.1% 0.0% 4.8% 11.3% 0.0% 10.0% 0.0% 0.0% Crime and violence 5.6% 4.3% 2.4% 1.9% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 5.6% 0.0% 4.8% 1.9% 0.0% 10.0% 3.7% 0.0% Security/stabilization/reconstruction* 33.3% 21.7% 7.1% 15.1% 4.0% 0.0% 3.7% 7.0% Anti corruption 22.2% 39.1% 26.2% 28.3% 32.0% 20.0% 11.1% 20.9% Education 16.7% 26.1% 23.8% 15.1% 32.0% 20.0% 40.7% 25.6% Foreign direct investment 0.0% 0.0% 7.1% 7.5% 8.0% 0.0% 7.4% 0.0% Energy 0.0% 0.0% 0.0% 3.8% 4.0% 0.0% 7.4% 4.7% Public sector governance/reform 11.1% 13.0% 11.9% 22.6% 20.0% 20.0% 14.8% 25.6% Social cohesion 0.0% 0.0% 0.0% 0.0% 4.0% 10.0% 0.0% 2.3% Private sector development* 5.6% 4.3% 21.4% 0.0% 8.0% 0.0% 7.4% 4.7% Natural resource management 0.0% 8.7% 4.8% 9.4% 8.0% 10.0% 0.0% 7.0% Environmental sustainability 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.7% 2.3% Health 0.0% 8.7% 2.4% 3.8% 4.0% 0.0% 3.7% 2.3% Agricultural development 5.6% 4.3% 2.4% 3.8% 4.0% 0.0% 11.1% 9.3% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 33.3% 43.5% 47.6% 37.7% 32.0% 50.0% 37.0% 55.8% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 5.6% 0.0% 0.0% 1.9% 4.0% 0.0% 0.0% 0.0% Food security 5.6% 0.0% 0.0% 1.9% 0.0% 0.0% 0.0% 2.3% *Significantly different between stakeholder groups 75 World Bank Group Country Opinion Survey 2016: Lebanon A. General Issues facing Lebanon (continued) The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Lebanon? (Choose no more than TWO) Office of Employee of a Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other Consistent economic growth* 11.8% 23.8% 47.5% 19.6% 23.8% 10.0% 37.5% 13.2% More reliable social safety net 29.4% 14.3% 12.5% 17.6% 19.0% 20.0% 8.3% 18.4% Greater access to micro-finance for the poor 11.8% 9.5% 7.5% 5.9% 23.8% 10.0% 20.8% 21.1% Greater voice and participation for citizens to help 5.9% 9.5% 12.5% 7.8% 0.0% 0.0% 16.7% 5.3% ensure greater accountability Greater access to health and nutrition for citizens 11.8% 4.8% 2.5% 9.8% 19.0% 10.0% 8.3% 7.9% Better entrepreneurial opportunities 5.9% 14.3% 12.5% 15.7% 9.5% 30.0% 16.7% 18.4% A growing middle class 17.6% 14.3% 25.0% 19.6% 33.3% 10.0% 20.8% 39.5% Better opportunity for the poor who live in rural areas 17.6% 19.0% 10.0% 13.7% 19.0% 30.0% 12.5% 10.5% Better opportunity for the poor who live in urban areas 5.9% 0.0% 2.5% 3.9% 0.0% 0.0% 0.0% 7.9% Better employment opportunities for young people 11.8% 38.1% 22.5% 39.2% 28.6% 10.0% 20.8% 15.8% Better employment opportunities for women 0.0% 0.0% 2.5% 5.9% 0.0% 0.0% 4.2% 0.0% Greater equity of fiscal policy 17.6% 9.5% 7.5% 11.8% 4.8% 10.0% 16.7% 13.2% Education and training that better ensure job 47.1% 28.6% 20.0% 23.5% 14.3% 30.0% 12.5% 23.7% opportunity Better quality public services 11.8% 9.5% 10.0% 5.9% 4.8% 10.0% 4.2% 2.6% Other 0.0% 4.8% 2.5% 2.0% 0.0% 10.0% 0.0% 0.0% *Significantly different between stakeholder groups Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Lebanon? (Select only ONE response) Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other A very big problem 44.4% 45.8% 31.0% 62.3% 48.0% 40.0% 66.7% 41.9% A moderately big problem 38.9% 37.5% 47.6% 34.0% 44.0% 50.0% 25.9% 53.5% A small problem 5.6% 8.3% 16.7% 3.8% 8.0% 10.0% 7.4% 4.7% Not a problem at all 11.1% 8.3% 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? (Select only ONE response) Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other A very serious problem 44.4% 58.3% 57.1% 60.4% 52.0% 40.0% 51.9% 34.9% A somewhat serious problem 38.9% 37.5% 26.2% 28.3% 36.0% 60.0% 40.7% 51.2% Not too serious problem 16.7% 4.2% 14.3% 11.3% 12.0% 0.0% 7.4% 11.6% Not a problem 0.0% 0.0% 2.4% 0.0% 0.0% 0.0% 0.0% 2.3% Don’t know 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 76 World Bank Group Country Opinion Survey 2016: Lebanon B. Overall Attitudes toward the World Bank Group Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank 18 7.72 2.49 24 6.58 2.38 42 6.38 2.38 51 5.47 2.24 25 5.52 3.24 10 7.80 1.69 27 6.11 2.06 43 6.07 2.12 Group in Lebanon?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World 17 6.71 1.76 22 6.36 1.84 32 6.00 2.08 38 5.39 2.11 19 6.05 2.20 10 6.90 2.13 21 5.95 1.96 38 6.26 2.08 Bank Group’s effectiveness in Lebanon. (1-Not effective at all, 10-Very effective) Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Lebanon solve 16 8.38 1.45 20 7.05 2.01 29 7.28 1.36 27 6.19 2.25 15 7.07 1.62 10 7.60 1.17 18 7.39 1.91 32 7.16 1.78 its most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 77 World Bank Group Country Opinion Survey 2016: Lebanon B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Lebanon, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Lebanon? (Choose no more than THREE) Office of Employee of a Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other Health 5.9% 4.2% 2.4% 7.5% 12.0% 0.0% 12.0% 11.6% Security/stabilization/reconstruction 5.9% 4.2% 9.5% 3.8% 16.0% 10.0% 4.0% 2.3% Crime and violence 0.0% 0.0% 2.4% 1.9% 0.0% 0.0% 0.0% 0.0% Transport 17.6% 12.5% 11.9% 9.4% 16.0% 20.0% 12.0% 16.3% Agricultural development 11.8% 12.5% 4.8% 7.5% 12.0% 0.0% 8.0% 11.6% Global/regional integration 0.0% 0.0% 4.8% 1.9% 0.0% 0.0% 4.0% 0.0% Job creation/employment 29.4% 25.0% 23.8% 18.9% 32.0% 30.0% 12.0% 30.2% Public sector governance/reform 47.1% 37.5% 45.2% 49.1% 24.0% 40.0% 40.0% 34.9% Social protection 17.6% 8.3% 4.8% 9.4% 12.0% 10.0% 8.0% 11.6% Rural development 5.9% 12.5% 11.9% 15.1% 20.0% 20.0% 24.0% 18.6% Foreign direct investment 0.0% 8.3% 11.9% 5.7% 4.0% 10.0% 4.0% 11.6% Education 11.8% 16.7% 11.9% 11.3% 12.0% 10.0% 24.0% 11.6% Energy 11.8% 16.7% 11.9% 1.9% 16.0% 20.0% 16.0% 14.0% Social cohesion 0.0% 0.0% 0.0% 3.8% 0.0% 0.0% 0.0% 0.0% Gender equity 0.0% 0.0% 0.0% 1.9% 0.0% 0.0% 4.0% 0.0% Financial markets 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 4.2% 2.4% 3.8% 0.0% 0.0% 0.0% 11.6% Environmental sustainability 11.8% 8.3% 2.4% 7.5% 4.0% 30.0% 8.0% 7.0% Economic growth 35.3% 20.8% 35.7% 28.3% 40.0% 10.0% 32.0% 23.3% Regional conflict and tensions 0.0% 0.0% 2.4% 5.7% 0.0% 10.0% 4.0% 2.3% Private sector development* 0.0% 0.0% 16.7% 0.0% 4.0% 0.0% 4.0% 7.0% Water and sanitation 0.0% 20.8% 9.5% 3.8% 4.0% 10.0% 16.0% 9.3% Food security 5.9% 4.2% 0.0% 1.9% 4.0% 0.0% 4.0% 0.0% Climate change 5.9% 0.0% 2.4% 1.9% 0.0% 0.0% 4.0% 0.0% Information and communications technology 5.9% 4.2% 0.0% 1.9% 0.0% 0.0% 0.0% 0.0% Trade and exports 0.0% 0.0% 0.0% 1.9% 0.0% 10.0% 4.0% 2.3% Equality of opportunity 0.0% 0.0% 0.0% 11.3% 8.0% 10.0% 4.0% 7.0% Law and justice 0.0% 12.5% 9.5% 11.3% 0.0% 0.0% 8.0% 4.7% Local governance and institutions 5.9% 16.7% 4.8% 18.9% 0.0% 0.0% 8.0% 4.7% Regulatory framework 5.9% 8.3% 4.8% 0.0% 4.0% 0.0% 0.0% 2.3% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 1.9% 0.0% 0.0% 0.0% 0.0% Natural resource management 11.8% 4.2% 19.0% 9.4% 4.0% 10.0% 0.0% 9.3% Poverty reduction 17.6% 12.5% 11.9% 15.1% 24.0% 30.0% 16.0% 16.3% Anti corruption 17.6% 25.0% 16.7% 20.8% 28.0% 10.0% 16.0% 14.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.3% *Significantly different between stakeholder groups 78 World Bank Group Country Opinion Survey 2016: Lebanon B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Lebanon? Office of Employee of a Private Sector/ Independent Academia/ Greatest Value President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other Policy advice, studies, analyses* 47.1% 5.6% 12.2% 15.6% 21.1% 20.0% 28.0% 0.0% Data and statistics 11.8% 11.1% 7.3% 6.7% 15.8% 0.0% 8.0% 4.8% Convening/Facilitating 5.9% 0.0% 0.0% 0.0% 0.0% 0.0% 4.0% 4.8% Financial resources* 11.8% 22.2% 22.0% 11.1% 10.5% 10.0% 24.0% 45.2% Capacity development 5.9% 11.1% 14.6% 13.3% 15.8% 10.0% 8.0% 19.0% Technical assistance 5.9% 22.2% 7.3% 2.2% 10.5% 20.0% 8.0% 2.4% Help to bring discipline/effective supervision to 0.0% 16.7% 22.0% 20.0% 15.8% 20.0% 16.0% 11.9% implementation of investment projects Mobilizing third party financial resources 5.9% 0.0% 0.0% 2.2% 0.0% 10.0% 0.0% 2.4% Donor coordination 0.0% 5.6% 2.4% 6.7% 0.0% 0.0% 4.0% 2.4% Linkage to non-Bank expertise (e.g., South-South 0.0% 0.0% 0.0% 4.4% 0.0% 0.0% 0.0% 0.0% knowledge sharing) Strategy formulation (e.g., PRSP assistance) 5.9% 5.6% 9.8% 15.6% 10.5% 10.0% 0.0% 7.1% Other 0.0% 0.0% 2.4% 2.2% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Office of Employee of a Private Sector/ Independent Academia/ 2nd Greatest Value President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other Policy advice, studies, analyses 23.5% 15.8% 17.9% 20.0% 11.1% 20.0% 4.0% 9.5% Data and statistics 17.6% 21.1% 10.3% 6.7% 11.1% 20.0% 8.0% 2.4% Convening/Facilitating 0.0% 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% 0.0% Financial resources 11.8% 26.3% 10.3% 13.3% 5.6% 0.0% 20.0% 7.1% Capacity development 5.9% 5.3% 12.8% 13.3% 11.1% 30.0% 8.0% 11.9% Technical assistance 11.8% 10.5% 7.7% 11.1% 0.0% 0.0% 12.0% 14.3% Help to bring discipline/effective supervision to 5.9% 0.0% 12.8% 13.3% 5.6% 0.0% 16.0% 14.3% implementation of investment projects Mobilizing third party financial resources* 0.0% 5.3% 17.9% 2.2% 5.6% 0.0% 0.0% 14.3% Donor coordination* 11.8% 10.5% 2.6% 4.4% 27.8% 10.0% 8.0% 2.4% Linkage to non-Bank expertise (e.g., South-South 0.0% 0.0% 0.0% 2.2% 0.0% 0.0% 4.0% 0.0% knowledge sharing) Strategy formulation (e.g., PRSP assistance) 11.8% 5.3% 5.1% 13.3% 22.2% 20.0% 20.0% 23.8% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 79 World Bank Group Country Opinion Survey 2016: Lebanon B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Lebanon? (Choose no more than TWO) Office of Employee of a Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other Too influenced by developed countries 6.3% 13.0% 9.8% 12.0% 28.0% 30.0% 22.2% 16.7% Not exploring alternative policy options 12.5% 13.0% 9.8% 8.0% 20.0% 20.0% 3.7% 7.1% Not collaborating enough with stakeholders outside the 12.5% 8.7% 29.3% 30.0% 20.0% 10.0% 33.3% 31.0% Government Its advice and strategies do not lend themselves to 37.5% 39.1% 19.5% 24.0% 16.0% 0.0% 11.1% 21.4% practical problem solving Not enough public disclosure of its work 6.3% 4.3% 31.7% 20.0% 12.0% 10.0% 25.9% 19.0% Arrogant in its approach 0.0% 0.0% 0.0% 6.0% 0.0% 0.0% 0.0% 0.0% Not client focused 0.0% 4.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% The credibility of its knowledge/data 6.3% 4.3% 0.0% 4.0% 4.0% 0.0% 0.0% 4.8% World Bank Group’s processes too complex 18.8% 17.4% 7.3% 4.0% 0.0% 0.0% 3.7% 11.9% Not willing to honestly criticize policies and reform 12.5% 13.0% 24.4% 6.0% 20.0% 10.0% 14.8% 4.8% efforts in the country Staff too inaccessible* 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 3.7% 0.0% Imposing technocratic solutions without regard to 6.3% 13.0% 7.3% 12.0% 12.0% 10.0% 14.8% 9.5% political realities World Bank Group’s processes too slow 31.3% 13.0% 7.3% 6.0% 8.0% 20.0% 7.4% 11.9% Not aligned with other donors’ work 6.3% 8.7% 0.0% 10.0% 0.0% 0.0% 0.0% 2.4% Not aligned with country priorities* 0.0% 8.7% 2.4% 0.0% 4.0% 0.0% 0.0% 16.7% Not adequately sensitive to political/social realities in 0.0% 13.0% 4.9% 10.0% 12.0% 10.0% 7.4% 7.1% Lebanon Not focused enough on issues that are unique to post- 0.0% 8.7% 4.9% 6.0% 4.0% 0.0% 7.4% 2.4% conflict countries Inadequate number of World Bank Group staff 6.3% 0.0% 4.9% 0.0% 0.0% 0.0% 3.7% 7.1% members located in the country Other 6.3% 0.0% 7.3% 2.0% 4.0% 0.0% 3.7% 2.4% Don’t know 6.3% 8.7% 7.3% 14.0% 8.0% 30.0% 14.8% 7.1% *Significantly different between stakeholder groups 80 World Bank Group Country Opinion Survey 2016: Lebanon B. Overall Attitudes toward the World Bank Group (continued) Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Lebanon? (Choose no more than TWO) Office of Employee of a Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other Trust Fund management 0.0% 16.7% 7.1% 3.8% 12.0% 0.0% 3.7% 4.7% Knowledge products/services 5.6% 4.2% 9.5% 17.3% 8.0% 10.0% 22.2% 7.0% Capacity development 33.3% 41.7% 35.7% 32.7% 48.0% 40.0% 25.9% 51.2% Technical assistance 16.7% 20.8% 28.6% 19.2% 8.0% 20.0% 25.9% 20.9% Investment lending 38.9% 37.5% 38.1% 19.2% 44.0% 50.0% 37.0% 44.2% Policy based lending/budget support to the 11.1% 16.7% 26.2% 13.5% 4.0% 10.0% 3.7% 11.6% Government Multi-sectoral approaches* 16.7% 12.5% 4.8% 32.7% 4.0% 10.0% 11.1% 14.0% Co-financing arrangements 22.2% 12.5% 14.3% 17.3% 20.0% 0.0% 3.7% 16.3% Sector-wide approaches 0.0% 4.2% 7.1% 7.7% 0.0% 10.0% 7.4% 2.3% Emergency Recovery lending 5.6% 4.2% 2.4% 7.7% 20.0% 10.0% 7.4% 9.3% Other 5.6% 0.0% 4.8% 3.8% 0.0% 10.0% 0.0% 2.3% Don’t know 11.1% 12.5% 7.1% 7.7% 12.0% 0.0% 18.5% 4.7% *Significantly different between stakeholder groups To what extent do you believe that the World Bank Group’s work and support help the poorest in Lebanon? (Select only ONE response) Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other To a fully sufficient degree 0.0% 0.0% 0.0% 1.9% 4.0% 0.0% 0.0% 2.5% To a somewhat sufficient degree 27.8% 25.0% 16.7% 9.4% 12.0% 20.0% 14.8% 17.5% To a somewhat insufficient degree 44.4% 45.8% 38.1% 32.1% 48.0% 40.0% 33.3% 50.0% To a very insufficient degree 11.1% 16.7% 19.0% 39.6% 12.0% 30.0% 25.9% 20.0% Don't know 16.7% 12.5% 26.2% 17.0% 24.0% 10.0% 25.9% 10.0% 81 World Bank Group Country Opinion Survey 2016: Lebanon B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Office of Employee of a Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other Parliament 33.3% 25.0% 7.1% 11.3% 12.0% 10.0% 3.7% 11.6% Donor community 33.3% 20.8% 7.1% 9.4% 8.0% 20.0% 7.4% 11.6% Media* 5.6% 4.2% 0.0% 3.8% 44.0% 10.0% 3.7% 2.3% Local Government 22.2% 45.8% 21.4% 37.7% 16.0% 40.0% 37.0% 41.9% Private sector* 33.3% 25.0% 61.9% 24.5% 28.0% 20.0% 25.9% 23.3% Academia/think tanks/research institutes* 16.7% 4.2% 23.8% 11.3% 12.0% 20.0% 48.1% 14.0% NGOs/Community Based Organizations* 11.1% 12.5% 33.3% 62.3% 20.0% 10.0% 29.6% 23.3% Youth/university groups 11.1% 16.7% 9.5% 13.2% 24.0% 20.0% 11.1% 18.6% Beneficiaries 5.6% 16.7% 14.3% 15.1% 12.0% 10.0% 11.1% 7.0% Foundations 0.0% 4.2% 0.0% 5.7% 8.0% 10.0% 3.7% 2.3% UN and regional peace keeping forces 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.3% Emerging donors 0.0% 4.2% 0.0% 1.9% 4.0% 0.0% 0.0% 4.7% UN agencies 11.1% 8.3% 0.0% 1.9% 4.0% 0.0% 3.7% 14.0% Regional organizations 5.6% 4.2% 4.8% 1.9% 0.0% 10.0% 0.0% 0.0% Other 0.0% 4.2% 4.8% 0.0% 0.0% 0.0% 0.0% 9.3% Don’t know 0.0% 0.0% 2.4% 0.0% 0.0% 0.0% 3.7% 2.3% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group’s work in Lebanon? (1-Strongly disagree, 10-Strongly agree) Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 16 6.87 1.75 23 6.35 1.77 33 6.27 1.92 42 5.05 2.15 19 5.37 1.83 10 6.10 2.42 23 5.70 1.87 38 5.84 2.10 relevant role in development in Lebanon* The World Bank Group’s work is aligned with what I 16 6.44 1.41 22 6.05 1.73 32 6.00 1.93 42 5.24 2.07 21 5.67 1.85 10 6.20 2.35 23 5.48 2.04 37 5.59 2.17 consider the development priorities for Lebanon *Significantly different between stakeholder groups 82 World Bank Group Country Opinion Survey 2016: Lebanon B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Lebanon, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs* 16 6.63 1.54 20 6.15 1.98 33 5.91 1.84 44 4.73 2.08 21 5.29 1.98 9 6.11 1.69 22 5.59 2.32 38 5.26 2.01 Flexibility (in terms of the institution’s products and 16 6.31 1.54 19 6.53 1.81 32 5.38 1.98 37 4.65 1.99 18 5.61 2.38 7 6.29 1.70 18 5.39 1.85 34 5.18 1.99 services)* Flexibility (in terms of changing country 16 5.44 1.79 20 5.90 1.97 33 5.45 2.05 39 4.82 2.10 18 4.83 2.28 7 6.00 1.91 20 5.55 2.28 34 5.47 1.94 circumstances) Being inclusive 15 6.13 1.55 18 6.56 2.15 27 5.59 2.00 40 5.53 2.41 21 6.00 2.19 7 6.29 2.29 19 5.95 2.17 27 5.52 1.95 Openness (sharing data and other information) 16 7.13 2.19 20 7.60 1.60 33 6.58 2.05 43 6.12 2.59 22 6.59 2.48 8 7.13 1.64 21 6.95 2.42 34 5.91 2.19 Collaboration with the Government 16 7.81 1.38 20 7.05 1.73 32 7.34 1.45 41 7.05 2.05 20 6.25 2.51 9 8.00 1.50 21 7.52 1.94 36 6.64 1.68 The speed in which it gets things accomplished on 16 5.87 1.67 19 5.74 2.05 30 5.50 1.80 35 5.09 2.01 18 5.50 2.12 6 6.83 1.94 19 6.16 2.22 35 5.29 1.90 the ground Ease of access to the people at the World Bank Group who are making decisions important to my 16 7.38 2.22 19 7.00 2.58 28 6.54 1.99 37 5.08 2.76 18 5.50 2.48 9 6.78 2.33 18 6.33 2.17 34 5.62 2.47 work* Collaboration with civil society 14 6.43 1.40 16 5.56 1.55 25 6.24 1.67 44 5.05 2.28 20 5.30 2.41 7 6.57 1.90 20 5.50 2.31 34 5.09 2.01 Collaboration with the UN 13 6.46 1.71 11 6.91 1.38 14 6.57 1.55 30 6.83 2.31 19 6.89 2.02 6 7.33 1.21 14 6.86 2.25 25 6.60 1.71 Staff accessibility* 13 7.23 1.88 20 7.00 2.32 27 6.85 1.68 36 5.78 2.49 20 5.80 2.57 8 6.63 2.07 18 6.56 2.12 30 5.23 2.58 Collaboration with other donors and development 13 6.54 1.76 15 7.13 1.60 18 6.94 1.43 28 6.04 2.17 15 6.40 2.23 5 6.80 1.64 17 6.82 2.32 26 6.65 1.47 partners Collaboration with the private sector 12 6.58 1.44 11 6.18 1.89 32 6.03 2.04 34 5.62 2.42 17 5.59 2.03 5 6.80 2.39 20 5.90 1.74 23 5.52 1.65 Straightforwardness and honesty 14 7.93 1.77 19 7.95 1.54 29 8.10 1.32 35 7.51 2.23 17 7.47 1.74 9 8.00 1.66 18 7.78 2.26 33 7.88 1.95 Treating clients and stakeholders in Lebanon with 16 8.69 1.01 21 8.33 1.49 29 8.83 1.10 40 7.60 2.10 18 7.83 1.34 9 8.56 1.13 19 7.79 2.15 35 7.74 2.08 respect Being a long-term partner 16 8.50 1.75 18 8.39 1.46 32 8.00 1.87 39 7.31 2.35 21 7.67 2.06 9 8.56 1.13 21 7.95 2.04 33 7.91 1.77 *Significantly different between stakeholder groups In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your country? (Select only ONE response) Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other More effective collaboration 22.2% 18.2% 5.1% 8.0% 8.3% 22.2% 3.8% 9.3% The same level of effective collaboration 27.8% 27.3% 15.4% 26.0% 45.8% 22.2% 42.3% 25.6% Less effective collaboration 11.1% 18.2% 7.7% 10.0% 16.7% 11.1% 11.5% 20.9% Don't know 38.9% 36.4% 71.8% 56.0% 29.2% 44.4% 42.3% 44.2% 83 World Bank Group Country Opinion Survey 2016: Lebanon B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which THREE of the following would you attribute this to? (Choose no more than THREE) Office of Employee of a Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other The Government works inefficiently 61.1% 52.2% 71.4% 72.5% 54.2% 60.0% 80.8% 60.5% Poor donor coordination 11.1% 8.7% 0.0% 17.6% 29.2% 20.0% 15.4% 11.6% The World Bank Group is not sensitive enough to 22.2% 26.1% 21.4% 13.7% 16.7% 30.0% 30.8% 37.2% political/social realities on the ground Lack of/inadequate levels of capacity in Government 27.8% 26.1% 28.6% 33.3% 12.5% 10.0% 34.6% 34.9% There is not an adequate level of citizen/civil society 5.6% 21.7% 19.0% 37.3% 20.8% 0.0% 26.9% 20.9% participation The World Bank Group works too slowly* 22.2% 13.0% 7.1% 0.0% 0.0% 0.0% 7.7% 7.0% The World Bank Group does not do adequate follow 5.6% 13.0% 11.9% 7.8% 12.5% 0.0% 3.8% 9.3% through/follow-up Political pressures and obstacles 61.1% 73.9% 54.8% 41.2% 54.2% 60.0% 46.2% 44.2% Reforms are not well thought out in light of country 16.7% 30.4% 26.2% 29.4% 16.7% 40.0% 11.5% 23.3% challenges Ongoing conflict and instability* 33.3% 8.7% 21.4% 33.3% 37.5% 70.0% 26.9% 16.3% Inadequate funding 11.1% 8.7% 7.1% 7.8% 29.2% 10.0% 7.7% 14.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.3% *Significantly different between stakeholder groups 84 World Bank Group Country Opinion Survey 2016: Lebanon C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Lebanon? (1-Not important at all, 10-Very important) Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Crime and violence 15 4.33 2.99 19 4.79 3.07 37 4.38 2.79 35 3.91 2.44 17 4.65 3.35 6 4.67 2.07 23 5.04 2.93 34 4.18 3.01 Financial markets 17 7.12 1.93 20 6.20 2.86 39 7.08 2.24 43 7.67 1.84 19 6.05 2.53 9 7.56 1.51 21 6.62 2.48 36 6.78 2.54 Transport 18 8.22 1.66 21 7.95 1.83 41 7.93 1.92 45 7.69 2.16 23 7.48 2.63 10 7.90 1.37 26 7.85 2.11 38 7.97 2.06 Anti corruption* 17 7.88 1.50 22 8.50 1.63 39 8.74 1.39 44 8.30 2.00 22 6.77 3.01 9 8.44 1.74 26 8.38 2.28 36 7.28 2.93 Regional conflict and tensions 13 5.85 2.70 20 6.05 2.61 41 6.24 2.70 34 5.88 2.77 20 6.10 2.49 8 6.25 2.92 24 5.96 3.09 36 5.50 2.86 Law and justice* 17 7.29 2.31 21 7.29 2.39 41 7.29 2.23 40 7.08 2.54 20 5.35 2.83 10 6.80 2.39 23 8.00 2.50 34 6.56 2.82 Urban development 17 7.76 1.60 20 7.55 1.73 40 8.10 1.32 43 7.60 1.93 21 6.62 2.22 10 7.40 1.65 25 7.68 2.27 37 7.27 2.40 Environmental sustainability 18 7.72 1.41 19 7.89 1.79 39 7.92 1.77 43 7.98 2.06 22 6.41 2.13 10 8.10 1.60 24 8.33 2.06 35 7.60 2.14 Trade and exports 16 7.69 1.62 19 6.58 2.43 39 7.00 2.14 41 7.27 2.15 21 5.76 2.57 9 7.67 1.80 24 6.42 2.22 33 6.55 2.68 Information and communications technology 18 7.89 1.28 21 6.95 2.91 40 7.27 2.00 44 7.50 2.10 21 6.57 2.27 10 7.10 1.60 25 7.48 2.55 35 7.29 2.26 Poverty reduction 18 8.72 1.53 22 8.86 1.52 40 8.20 1.94 44 8.27 1.98 23 7.52 2.27 10 8.70 1.42 25 8.68 1.89 39 8.10 2.31 Gender equity 16 7.44 2.03 20 7.60 1.54 40 6.85 2.20 44 7.41 2.22 22 6.27 2.47 10 6.10 2.69 23 8.26 2.16 36 6.75 2.85 Private sector development 17 7.65 1.93 19 7.53 2.34 40 7.60 2.10 47 6.94 2.25 23 6.91 2.52 10 6.20 2.53 24 7.17 2.55 36 7.56 2.09 Foreign direct investment 14 8.29 1.68 19 7.47 1.90 39 7.87 1.56 42 7.60 1.94 22 6.77 2.60 9 8.00 1.58 24 7.58 2.55 34 7.62 2.13 Local governance and institutions 17 7.94 2.28 20 7.95 1.50 40 7.88 1.81 42 7.81 2.10 21 6.43 2.29 10 7.60 2.37 25 8.36 2.06 34 7.76 2.40 Water and sanitation* 18 8.56 1.42 19 7.84 2.09 40 7.92 1.85 44 8.05 1.60 22 6.45 2.61 10 7.80 1.81 25 8.60 1.47 39 7.79 2.03 Regulatory framework* 17 7.94 1.43 20 7.80 1.85 38 7.61 2.10 42 7.86 1.80 19 5.68 2.26 8 6.75 1.83 24 8.29 2.05 35 7.40 2.60 Economic growth 17 8.71 1.40 22 8.91 1.48 40 8.28 1.88 42 8.45 1.52 22 7.05 2.46 8 7.75 1.91 25 8.44 2.22 37 7.89 2.51 Energy 17 8.76 1.35 20 8.10 2.05 41 8.32 1.46 43 7.88 1.79 22 7.41 2.65 10 8.30 1.70 25 8.48 1.87 38 8.03 2.47 Disaster management 15 7.20 1.97 19 6.89 1.73 37 6.97 1.99 40 7.25 1.93 20 6.15 2.78 9 7.78 1.39 23 7.09 2.25 38 6.63 2.56 Public sector governance/reform* 16 8.25 1.61 20 8.90 1.33 39 8.62 1.35 46 8.20 2.17 19 6.26 2.81 9 9.00 1.32 25 8.84 2.01 36 7.89 2.66 Job creation/employment 16 8.50 1.79 20 8.80 1.74 40 7.75 1.89 44 7.55 2.14 22 7.09 2.94 8 8.63 1.69 25 7.88 2.60 38 7.97 2.50 Social cohesion 15 7.33 1.88 19 7.11 2.21 37 6.46 2.24 36 6.61 2.00 20 5.40 2.41 9 6.44 2.40 23 6.74 2.80 34 6.76 2.30 Communicable/non-communicable diseases 16 5.75 2.29 17 5.82 2.16 37 5.70 2.41 35 5.89 2.37 18 6.17 2.62 9 5.89 2.42 23 6.39 2.98 34 5.71 2.32 Equality of opportunity 14 6.79 2.04 18 7.00 1.78 38 6.79 2.15 41 7.00 2.02 20 6.60 2.39 9 6.33 2.45 24 7.25 2.82 34 6.76 2.63 Social protection 16 7.75 2.05 19 7.26 2.68 39 6.67 2.13 44 7.20 2.41 19 7.11 2.42 10 6.40 2.41 24 7.75 2.35 35 7.11 2.54 Rural development 17 8.06 1.82 20 8.15 1.76 41 7.44 2.04 45 7.89 2.17 23 7.04 2.53 10 7.80 1.75 25 8.32 2.23 39 7.92 2.32 Global/regional integration 11 7.45 1.97 19 7.05 2.22 40 6.50 2.35 38 7.13 1.86 20 6.40 2.14 9 6.89 1.45 24 6.79 2.62 33 6.42 2.72 Food security 14 6.64 2.21 20 6.35 2.39 39 6.10 2.50 40 7.15 2.08 22 6.82 2.56 9 5.78 2.91 24 6.67 2.85 38 6.34 2.51 Natural resource management 16 7.50 1.86 20 7.60 2.44 39 7.56 2.11 40 7.35 2.69 23 7.04 2.50 9 7.78 1.86 25 7.76 2.55 36 7.69 2.40 Security/stabilization/reconstruction 15 7.73 1.87 21 7.48 2.11 39 7.18 2.25 42 7.36 2.27 21 6.43 2.52 9 6.78 1.30 25 6.84 2.39 38 7.18 2.77 Health 18 8.17 1.58 20 7.35 2.28 37 7.14 2.25 42 7.38 2.24 20 6.50 2.91 10 7.30 1.34 25 7.36 2.56 36 7.47 2.31 Climate change 16 7.06 2.14 18 6.94 2.46 40 6.68 2.36 40 7.68 2.13 19 6.26 2.62 9 8.11 0.93 24 7.62 2.65 37 6.43 2.67 Agricultural development 18 7.89 1.71 21 7.67 1.98 40 7.05 2.14 44 7.89 1.99 23 7.00 2.66 10 7.40 1.43 26 7.65 2.37 37 7.81 2.22 Education 18 8.22 1.59 22 8.00 2.16 40 7.65 1.98 45 8.04 1.97 23 6.52 2.54 10 8.00 1.05 25 7.96 2.28 38 8.18 1.86 *Significantly different between stakeholder groups 85 World Bank Group Country Opinion Survey 2016: Lebanon C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Lebanon? (1-Not effective at all, 10-Very effective) Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Gender equity 3 8.33 1.15 11 6.55 1.44 13 6.38 2.69 25 6.40 2.14 9 5.33 2.29 3 5.33 4.04 13 4.69 2.84 16 5.69 2.09 Information and communications technology 7 6.00 2.77 6 6.50 1.52 17 6.00 2.21 23 6.00 2.00 12 5.67 2.53 5 6.00 2.83 11 5.27 2.37 18 6.17 1.72 Transport 10 6.50 2.17 13 6.69 1.49 24 6.75 2.03 23 6.30 2.32 16 5.69 2.44 3 8.00 1.00 12 6.17 2.59 28 6.25 2.14 Regional conflict and tensions 3 4.33 3.06 9 5.56 2.01 15 4.60 2.72 15 4.00 2.65 15 4.73 2.46 3 6.67 1.15 12 4.67 2.74 20 4.40 2.33 Law and justice 3 5.00 3.61 8 5.88 3.04 17 5.47 2.29 17 5.06 2.33 9 4.22 2.54 3 4.67 0.58 13 4.77 2.98 16 4.56 1.86 Urban development 5 7.80 1.30 9 6.44 2.24 26 6.42 1.68 27 6.11 2.47 15 5.33 2.47 4 6.75 2.06 11 4.73 2.41 23 5.70 2.10 Environmental sustainability 7 7.00 2.77 13 6.69 1.75 24 5.83 2.30 26 6.31 2.28 14 6.14 2.11 5 7.00 1.22 14 5.21 2.36 26 5.54 2.40 Regulatory framework 5 7.80 0.84 11 6.27 2.10 23 6.09 2.02 24 6.46 2.21 11 5.36 2.25 4 6.75 0.96 13 5.38 2.50 23 5.48 2.17 Communicable/non-communicable diseases 1 9.00 - 4 5.00 2.94 11 5.45 2.07 13 5.92 2.72 9 4.78 2.28 2 3.00 2.83 9 3.67 2.18 14 5.00 3.06 Poverty reduction 10 7.60 1.84 16 7.06 2.14 22 6.05 2.06 32 5.47 2.61 15 6.13 2.45 7 7.00 1.83 18 5.39 2.35 30 5.47 2.27 Anti corruption 6 5.33 2.73 14 6.29 2.61 22 4.73 2.29 34 5.26 2.80 13 5.62 2.50 3 3.67 2.52 17 4.82 2.65 23 4.43 2.63 Private sector development 10 6.80 1.32 7 5.57 2.76 26 6.23 2.05 24 6.13 2.44 16 6.00 2.22 6 5.67 2.42 12 5.00 2.89 25 5.04 2.07 Foreign direct investment 6 4.33 2.73 9 6.00 2.29 22 5.55 2.20 17 6.18 1.70 13 6.46 1.81 4 7.00 0.82 14 6.29 2.02 21 5.48 2.40 Local governance and institutions 10 6.10 2.85 17 6.65 1.97 20 5.05 1.99 26 5.96 2.03 15 5.73 1.98 5 6.40 2.51 14 5.86 2.41 30 4.97 2.20 Water and sanitation* 9 8.33 0.87 15 6.60 1.64 25 6.76 1.69 27 5.85 2.14 16 6.06 2.38 5 7.80 1.79 14 5.64 2.13 27 5.74 2.16 Trade and exports 5 5.60 2.70 7 5.57 2.44 14 5.43 2.44 19 6.63 2.56 13 5.85 1.72 3 5.00 3.61 10 5.30 2.41 23 5.09 2.64 Economic growth 10 7.70 1.06 14 6.57 1.91 24 5.83 1.83 30 6.47 2.26 16 6.38 2.25 4 6.50 1.00 18 6.11 2.14 31 5.26 2.77 Health 7 8.00 1.15 10 6.70 1.16 17 5.94 1.95 20 6.10 2.27 14 5.79 2.29 4 6.50 1.91 14 5.64 2.21 25 5.48 2.14 Disaster management 5 5.40 3.21 4 5.25 2.63 15 5.07 2.46 14 5.57 1.91 9 5.11 2.76 5 6.40 2.30 9 4.56 2.46 19 4.26 2.35 Public sector governance/reform 9 7.22 1.72 14 6.79 2.42 23 5.39 2.39 31 6.19 2.39 12 6.33 2.35 5 7.00 2.55 15 4.87 2.80 31 5.23 2.55 Job creation/employment 9 6.67 1.41 12 6.42 2.71 21 4.86 2.20 29 5.21 2.34 15 5.13 2.67 5 5.40 1.52 16 4.13 2.45 30 4.57 2.50 Social cohesion 3 5.00 3.46 8 5.88 1.73 12 4.75 2.26 20 4.65 2.01 12 5.08 2.31 3 5.67 4.04 10 4.40 2.46 26 3.92 2.17 Financial markets 4 6.25 2.87 7 5.86 2.54 21 5.29 2.81 19 5.95 2.48 11 6.27 2.15 6 5.50 3.02 9 5.22 2.33 24 5.46 2.54 Equality of opportunity 1 7.00 - 9 6.00 2.00 18 5.28 2.22 22 5.77 2.56 11 5.18 2.52 5 4.60 2.70 11 4.45 2.50 22 4.23 2.54 Energy* 6 8.50 0.84 11 6.64 1.43 19 5.95 2.32 25 5.60 2.55 15 5.73 2.15 5 7.20 1.79 15 5.07 2.63 30 4.90 2.29 Rural development* 9 7.89 0.60 12 6.25 1.66 19 6.53 2.06 28 5.86 2.07 15 5.73 2.19 5 6.40 2.30 12 5.08 2.64 26 4.88 2.47 Global/regional integration* 2 7.50 0.71 5 4.80 2.17 17 5.00 2.24 16 6.63 2.13 12 5.50 2.32 3 8.00 2.00 9 5.11 2.09 20 4.30 2.30 Food security 2 9.00 0.00 7 5.43 2.64 13 5.15 2.41 16 5.00 2.90 13 6.00 2.55 3 4.67 3.21 12 4.67 2.61 20 4.85 2.16 Education* 9 8.44 0.53 17 7.35 1.87 21 6.05 1.96 25 5.76 2.05 14 6.50 2.65 6 6.00 2.83 16 5.44 2.66 29 5.69 2.16 Security/stabilization/reconstruction 7 7.29 2.81 11 6.73 2.49 19 5.32 1.80 21 5.81 2.11 13 6.38 2.22 4 7.00 0.82 13 5.08 2.81 25 5.36 2.22 Social protection* 8 7.38 2.77 14 6.64 1.86 16 4.87 1.82 23 4.30 2.40 12 5.75 2.49 4 5.50 1.29 14 5.57 2.65 26 4.58 2.40 Climate change 6 7.00 3.03 10 5.70 1.83 16 4.94 2.67 19 5.89 2.83 12 5.67 2.77 4 7.25 1.50 11 4.91 2.70 22 4.50 2.43 Agricultural development 7 8.00 0.58 12 5.92 2.02 18 6.22 1.99 26 5.54 2.53 15 5.80 2.11 5 6.80 1.64 12 5.25 2.56 24 5.13 2.33 Natural resource management 3 4.00 3.00 8 5.38 3.38 14 5.57 1.74 19 5.53 2.72 15 5.60 2.56 4 6.75 1.26 11 5.18 2.93 19 4.32 2.60 *Significantly different between stakeholder groups 86 World Bank Group Country Opinion Survey 2016: Lebanon C. World Bank Group’s Effectiveness and Results (continued) Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work 16 7.31 1.20 22 6.59 1.56 32 6.16 1.80 44 5.34 1.93 20 5.85 1.90 9 5.78 2.11 21 5.71 2.03 38 5.84 1.70 help to achieve development results in Lebanon?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group help to build/strengthen existing country systems in 14 6.93 2.02 20 6.85 1.81 31 5.97 1.99 32 5.41 2.17 18 4.83 2.15 7 5.86 1.95 18 5.61 2.06 33 5.15 1.89 Lebanon?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group in Lebanon? (1-Strongly disagree, 10-Strongly agree) Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments meet 14 6.36 1.34 18 5.78 1.63 32 6.16 1.69 37 5.30 2.31 19 5.47 2.04 8 6.13 1.89 16 5.31 2.12 38 5.42 1.95 the needs of Lebanon The World Bank Group meets Lebanon’s needs for 15 7.27 1.44 20 6.90 1.71 33 6.88 1.63 40 5.88 2.33 18 5.94 2.07 9 6.44 1.67 21 5.86 2.48 36 5.94 1.82 knowledge services Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and corrects its work in real time in 11 7.00 1.73 12 6.75 1.91 26 6.08 1.96 27 5.52 2.28 14 5.29 2.02 6 7.17 2.04 12 6.25 2.14 27 5.70 1.73 Lebanon? (1-To no degree at all, 10-To a very significant degree) 87 World Bank Group Country Opinion Survey 2016: Lebanon D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other Weekly 16.7% 18.2% 9.5% 5.7% 12.5% 0.0% 11.1% 2.3% Monthly 44.4% 22.7% 7.1% 11.3% 25.0% 30.0% 18.5% 16.3% A few times a year 5.6% 27.3% 38.1% 34.0% 33.3% 50.0% 37.0% 32.6% Rarely 16.7% 22.7% 33.3% 32.1% 12.5% 20.0% 25.9% 39.5% Never 16.7% 9.1% 11.9% 17.0% 16.7% 0.0% 7.4% 9.3% In Lebanon, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 15 7.00 1.69 17 6.71 1.86 30 6.60 1.59 35 6.09 2.11 18 5.83 2.53 8 6.38 1.77 17 6.24 1.64 32 6.25 1.63 Include appropriate level of stakeholder involvement 16 7.63 1.02 16 6.56 2.06 28 6.11 1.99 35 5.63 2.22 14 5.36 1.82 9 6.44 2.07 16 5.75 1.77 28 5.93 1.94 during preparation* Lead to practical solutions 15 6.67 1.84 17 6.59 1.46 31 5.97 1.82 38 5.58 1.87 19 6.00 2.33 10 6.00 1.83 18 5.67 1.78 35 5.69 1.68 Are accessible (well written and easy to understand) 16 7.94 1.77 18 7.50 1.95 33 7.12 1.98 39 6.56 2.07 16 6.81 1.97 10 7.30 1.49 22 6.91 2.31 37 6.49 1.80 Are source of relevant information on global good 14 8.43 1.02 18 7.72 1.60 34 7.41 1.84 41 6.95 1.95 16 7.56 1.79 10 7.40 1.43 22 7.27 2.16 34 6.65 1.69 practices Are adequately disseminated 16 7.69 2.15 15 6.80 1.86 30 6.67 2.38 37 6.19 2.05 17 6.53 2.32 9 7.00 1.41 21 6.14 2.59 35 5.71 2.07 Are translated enough into local language 13 6.92 1.85 14 6.57 1.95 22 6.86 2.14 37 6.22 2.30 18 6.78 2.62 8 7.13 1.55 18 6.83 2.48 31 6.39 2.64 Are adaptable to Lebanon’s specific development 16 7.13 1.36 18 6.50 1.86 30 6.10 1.90 36 5.78 2.02 19 6.00 2.52 9 6.11 1.54 22 6.14 2.12 37 5.78 2.06 challenges and country circumstances *Significantly different between stakeholder groups Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and 18 7.28 1.49 20 7.15 2.11 37 6.54 1.80 43 5.79 2.12 19 6.32 1.92 8 6.50 1.77 22 6.00 2.05 37 6.11 1.93 activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 16 8.44 0.96 21 7.86 1.35 32 7.47 1.76 37 7.19 1.96 18 6.50 2.15 10 7.70 1.06 24 7.62 1.81 38 7.03 1.85 activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups 88 World Bank Group Country Opinion Survey 2016: Lebanon E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds promptly 15 6.40 2.35 16 6.88 2.25 21 5.76 2.23 28 5.57 2.71 16 4.87 2.47 5 6.40 1.52 8 6.13 2.03 29 4.72 2.05 The World Bank Group effectively monitors and 15 8.13 1.46 19 7.63 1.74 27 7.52 1.81 40 6.68 2.14 22 6.95 1.73 7 6.71 1.80 15 7.20 2.04 38 6.71 1.86 evaluates the projects and programs it supports The World Bank Group’s approvals and reviews are 16 7.19 1.56 18 7.17 2.12 22 6.27 2.53 28 6.64 2.11 18 5.89 2.27 8 6.63 1.69 11 6.64 1.69 32 6.19 1.87 done in a timely fashion The World Bank Group’s “Safeguard Policy” 7 7.57 0.53 13 6.38 1.66 20 6.85 1.98 28 7.07 1.82 16 6.56 2.10 6 7.00 0.89 8 6.63 1.69 28 6.11 1.55 requirements are reasonable The World Bank Group’s conditions on its lending 10 7.90 1.37 13 7.00 1.87 26 6.73 1.99 27 6.19 2.45 18 6.78 1.63 8 6.63 0.92 12 6.50 1.51 32 6.69 1.71 are reasonable The World Bank Group takes decisions quickly in 15 6.07 1.87 16 6.50 2.31 27 5.70 2.07 23 5.39 2.44 17 5.29 2.47 6 5.50 2.66 10 6.00 1.33 31 5.65 1.92 Lebanon Working with the World Bank Group increases 16 7.81 1.68 19 7.63 1.50 36 7.53 1.95 39 6.79 2.27 20 6.65 2.35 10 7.20 1.48 22 6.82 2.38 38 7.29 2.07 Lebanon’s institutional capacity Where country systems are adequate, the World 8 7.38 1.06 15 6.47 2.03 19 7.37 2.27 20 6.85 2.54 14 6.14 1.92 6 7.17 0.98 9 6.33 3.08 23 7.17 2.17 Bank Group makes appropriate use of them The World Bank Group provides effective 16 8.44 1.15 17 7.06 1.82 30 7.23 1.81 36 6.72 2.13 15 6.67 2.32 9 6.22 2.44 12 7.42 1.83 35 6.74 2.17 implementation support Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote 16 6.56 2.13 15 7.20 2.18 33 6.09 2.39 38 6.68 1.93 18 6.17 2.33 6 5.83 2.48 19 6.63 1.83 33 6.30 1.94 private public partnerships in Lebanon? (1-To no degree at all, 10-To a very significant degree) 89 World Bank Group Country Opinion Survey 2016: Lebanon E. Working with the World Bank Group (continued) Which of the following best describes the World Bank Group’s support in Lebanon? (Select only ONE response) Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other The World Bank Group is sufficiently selective and focuses on the most important development challenges 61.1% 45.5% 42.9% 30.8% 34.8% 40.0% 30.8% 35.7% in Lebanon The World Bank Group is not sufficiently selective in Lebanon, and it is involved in too many areas of 16.7% 31.8% 21.4% 28.8% 30.4% 20.0% 19.2% 38.1% development Don’t know 22.2% 22.7% 35.7% 40.4% 34.8% 40.0% 50.0% 26.2% Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group 12 7.42 1.88 14 7.29 1.77 20 5.30 2.15 20 5.95 2.42 7 4.43 1.81 6 7.17 1.72 11 5.64 2.11 21 5.33 2.03 is adequately staffed in Lebanon?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 90 World Bank Group Country Opinion Survey 2016: Lebanon F. The Future Role of the World Bank Group in Lebanon Which of the following SHOULD the World Bank Group do to make itself of greater value in Lebanon? (Choose no more than TWO) Office of Employee of a Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other Offer more innovative financial products 5.6% 28.6% 17.5% 7.7% 13.0% 0.0% 14.8% 21.4% Ensure greater selectivity in its work 5.6% 4.8% 7.5% 3.8% 13.0% 0.0% 7.4% 11.9% Provide more adequate data/knowledge/statistics/figures on Lebanon’s 11.1% 19.0% 5.0% 21.2% 21.7% 60.0% 37.0% 11.9% economy* Improve the competitiveness of its financing compared to markets 16.7% 0.0% 22.5% 3.8% 8.7% 20.0% 3.7% 14.3% * Reach out more to groups outside of Government* 16.7% 9.5% 57.5% 65.4% 30.4% 0.0% 55.6% 33.3% Increase the level of capacity development in the 38.9% 47.6% 25.0% 38.5% 43.5% 40.0% 37.0% 38.1% country Improve the quality of its experts as related to 22.2% 14.3% 7.5% 11.5% 17.4% 20.0% 3.7% 4.8% Lebanon’s specific challenges Offer more innovative knowledge services 16.7% 4.8% 7.5% 9.6% 8.7% 0.0% 11.1% 4.8% Collaborate more effectively with Government clients* 22.2% 28.6% 5.0% 17.3% 0.0% 30.0% 11.1% 7.1% Work faster 11.1% 4.8% 7.5% 3.8% 8.7% 0.0% 0.0% 4.8% Reduce the complexity of obtaining World Bank Group 22.2% 23.8% 7.5% 9.6% 17.4% 20.0% 3.7% 35.7% financing* Increase availability of Reimbursable Advisory Services 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Increase the level of World Bank Group staffing in 5.6% 4.8% 7.5% 1.9% 4.3% 10.0% 0.0% 4.8% Lebanon’s office Other 0.0% 0.0% 12.5% 3.8% 4.3% 0.0% 0.0% 4.8% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in Lebanon, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Lebanon? (Select only ONE response) Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other Financial services 22.2% 21.7% 32.5% 21.6% 29.2% 22.2% 29.6% 29.3% Knowledge products 55.6% 30.4% 20.0% 23.5% 29.2% 33.3% 48.1% 19.5% Convening services 0.0% 0.0% 0.0% 7.8% 8.3% 0.0% 0.0% 4.9% None of the above 0.0% 0.0% 5.0% 2.0% 4.2% 0.0% 0.0% 0.0% The combination is appropriate for Lebanon 11.1% 34.8% 30.0% 33.3% 25.0% 33.3% 18.5% 31.7% Don’t know 11.1% 13.0% 12.5% 11.8% 4.2% 11.1% 3.7% 14.6% 91 World Bank Group Country Opinion Survey 2016: Lebanon F. The Future Role of the World Bank Group in Lebanon (continued) Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Lebanon? (Choose no more than THREE) Office of Employee of a Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other Social cohesion 5.9% 9.1% 2.4% 5.8% 18.2% 0.0% 11.1% 12.2% Public financial management 52.9% 63.6% 64.3% 48.1% 68.2% 60.0% 55.6% 53.7% Reducing violence 0.0% 0.0% 9.5% 7.7% 9.1% 20.0% 3.7% 4.9% Access to justice systems* 0.0% 31.8% 23.8% 21.2% 4.5% 0.0% 22.2% 12.2% Security mechanisms 0.0% 9.1% 4.8% 3.8% 9.1% 0.0% 0.0% 0.0% Conflict resolution mechanisms 0.0% 4.5% 9.5% 1.9% 4.5% 10.0% 14.8% 9.8% Access to basic services 52.9% 31.8% 23.8% 38.5% 27.3% 20.0% 25.9% 39.0% Capacity of state institutions 41.2% 54.5% 50.0% 51.9% 31.8% 50.0% 33.3% 29.3% Jobs 41.2% 40.9% 40.5% 19.2% 40.9% 40.0% 40.7% 36.6% Improving livelihoods 35.3% 18.2% 23.8% 32.7% 36.4% 30.0% 29.6% 41.5% Social safety nets 52.9% 22.7% 26.2% 36.5% 36.4% 60.0% 33.3% 29.3% Stimulating dialogue to promote peace and stability 0.0% 4.5% 11.9% 19.2% 9.1% 10.0% 14.8% 17.1% *Significantly different between stakeholder groups Which THREE areas below would benefit most from other donors in Lebanon? (Choose no more than THREE) Office of Employee of a Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other Social cohesion* 31.3% 19.0% 24.3% 47.9% 10.0% 20.0% 30.4% 24.4% Public financial management 18.8% 4.8% 37.8% 16.7% 10.0% 10.0% 17.4% 22.0% Reducing violence 18.8% 28.6% 16.2% 20.8% 25.0% 10.0% 4.3% 19.5% Access to justice systems 43.8% 4.8% 21.6% 18.8% 15.0% 40.0% 13.0% 26.8% Security mechanisms 31.3% 33.3% 27.0% 16.7% 30.0% 40.0% 26.1% 31.7% Conflict resolution mechanisms 25.0% 14.3% 10.8% 22.9% 25.0% 20.0% 13.0% 14.6% Access to basic services 12.5% 33.3% 27.0% 27.1% 25.0% 10.0% 34.8% 31.7% Capacity of state institutions 12.5% 14.3% 18.9% 20.8% 25.0% 20.0% 30.4% 17.1% Jobs 6.3% 23.8% 35.1% 22.9% 20.0% 30.0% 34.8% 12.2% Improving livelihoods 31.3% 28.6% 29.7% 31.3% 20.0% 30.0% 21.7% 29.3% Social safety nets 25.0% 28.6% 13.5% 22.9% 40.0% 20.0% 21.7% 22.0% Stimulating dialogue to promote peace and stability 25.0% 42.9% 27.0% 31.3% 40.0% 40.0% 39.1% 34.1% *Significantly different between stakeholder groups 92 World Bank Group Country Opinion Survey 2016: Lebanon F. The Future Role of the World Bank Group in Lebanon (continued) What should the World Bank Group do to improve collaboration with the UN in the field? (Choose no more than THREE) Office of Employee of a Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other Organize more joint meetings and missions with the UN 38.9% 40.9% 27.5% 28.8% 36.0% 40.0% 28.0% 27.9% Collaborate on analysis, assessments and planning, including on rapid assessments on emerging crisis and 83.3% 72.7% 50.0% 65.4% 56.0% 90.0% 60.0% 72.1% changing circumstances when both institutions are engaged Develop joint or complementary projects with the UN, 61.1% 54.5% 60.0% 63.5% 44.0% 70.0% 72.0% 67.4% leveraging each organization’s comparative advantages Develop guidelines, framework and tools to facilitate 27.8% 45.5% 42.5% 44.2% 40.0% 40.0% 40.0% 41.9% operational cooperation and cross-financing Share more information about the World Bank Group’s 5.6% 18.2% 25.0% 32.7% 36.0% 30.0% 24.0% 20.9% activities, products, and knowledge Involve UN experts to a greater degree in World Bank 50.0% 22.7% 37.5% 28.8% 36.0% 10.0% 28.0% 30.2% Group activities Other 5.6% 9.1% 10.0% 3.8% 0.0% 0.0% 4.0% 4.7% G. Citizen Voice: Government Accountability Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How important is it for citizens in Lebanon to have greater ‘voice’ than they have now, in order to hold 16 9.06 1.29 24 9.29 1.16 41 9.34 0.96 50 9.56 1.33 23 9.61 0.94 10 9.30 1.06 27 9.44 1.19 42 9.14 1.18 the state accountable? (1-Not important at all, 10-Extremely important) Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Do you think that in the past year or so, citizens in Lebanon have obtained greater ‘voice’ to hold the 16 5.13 2.63 23 5.74 2.56 42 5.02 2.68 50 4.66 2.72 24 4.04 2.27 9 5.44 2.46 27 5.37 2.40 40 5.48 2.55 state more accountable? (1-Far less voice, 10-Much greater voice) 93 World Bank Group Country Opinion Survey 2016: Lebanon H. Citizen Voice: Service Delivery Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How important is it for citizens in Lebanon to have 17 9.00 0.79 24 9.21 1.22 42 9.05 1.15 51 9.47 1.38 22 9.41 0.85 10 9.10 1.29 27 9.56 1.09 42 8.93 1.49 greater ‘voice’ to ensure improved service delivery? (1-Not important at all, 10-Extremely important) Which of the following are the greatest obstacles in Lebanon to improved service delivery (i.e., education, healthcare)? (Choose no more than THREE) Office of Employee of a Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other Inadequate national government budget resources 55.6% 33.3% 21.4% 31.4% 32.0% 10.0% 18.5% 32.6% Inadequate local government budget resources 5.6% 8.3% 7.1% 9.8% 12.0% 10.0% 14.8% 14.0% Inadequate provider staff 5.6% 4.2% 7.1% 11.8% 12.0% 0.0% 7.4% 9.3% Inadequate skill set of providers 11.1% 12.5% 4.8% 13.7% 20.0% 10.0% 0.0% 23.3% Inefficient national government 38.9% 54.2% 66.7% 51.0% 32.0% 60.0% 51.9% 51.2% Inefficient local government 16.7% 16.7% 19.0% 17.6% 20.0% 0.0% 14.8% 9.3% Attitude of the service providers 5.6% 4.2% 2.4% 13.7% 8.0% 10.0% 0.0% 7.0% Too costly* 5.6% 8.3% 9.5% 7.8% 40.0% 10.0% 7.4% 14.0% Inadequate will on the part of local government 16.7% 12.5% 9.5% 2.0% 8.0% 10.0% 14.8% 9.3% Inadequate will on the part of national government 11.1% 12.5% 23.8% 11.8% 16.0% 10.0% 22.2% 9.3% Corruption 55.6% 75.0% 85.7% 66.7% 64.0% 70.0% 74.1% 62.8% Inadequate citizen participation and voice 5.6% 20.8% 16.7% 29.4% 12.0% 10.0% 18.5% 14.0% Lack of accountability on the part of providers 44.4% 25.0% 14.3% 31.4% 24.0% 40.0% 48.1% 27.9% None of the above* 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% Don’t know 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Prefer not to answer 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.3% *Significantly different between stakeholder groups I. Subsidy Reform Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD When thinking about Lebanon’s economy, to what extent do you believe subsidy reform in the energy 17 7.88 2.67 22 7.73 2.19 38 7.79 2.28 51 7.88 2.57 24 8.38 2.24 8 8.00 2.93 23 7.61 2.52 40 8.45 1.78 sector is necessary to ensure sustainable growth? (1-Not necessary at all, 10-Extremely necessary) 94 World Bank Group Country Opinion Survey 2016: Lebanon I. Subsidy Reform (continued) Which of the following statements best represents your views of energy subsidy reform in Lebanon? (Choose only ONE response) Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other A reduction in energy subsidies ultimately will help the poor because it will lead to fiscal savings which would 73.3% 55.0% 52.5% 42.9% 34.8% 55.6% 39.1% 36.6% generate resources for government social spending. A reduction in energy subsidies will ultimately hurt the poor because it will lead to higher consumer prices of energy, resulting in a larger portion of household 26.7% 45.0% 47.5% 57.1% 65.2% 44.4% 60.9% 63.4% income spent on energy and other necessary household expenditures avoided. When thinking about energy subsidy reform in Lebanon, which TWO of the following statements are most convincing? (Choose no more than TWO) Office of Employee of a Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other Energy subsidy reform could lead to lower traffic congestion and urban pollution (improving health of 11.8% 22.7% 7.3% 20.8% 25.0% 11.1% 13.0% 14.0% cities) Energy subsidy reform could lead to smarter agriculture practices (particularly as related to irrigation, water use, 5.9% 9.1% 19.5% 14.6% 12.5% 22.2% 13.0% 16.3% etc.) Energy subsidy reform could lead to smarter practices in industry and manufacturing (i.e., moving away from 23.5% 22.7% 36.6% 27.1% 37.5% 11.1% 13.0% 23.3% capital intensive industry to light manufacturing) Energy subsidy reform could lead to greater efficiency, conservation and therefore have a positive impact on 35.3% 27.3% 31.7% 35.4% 20.8% 22.2% 30.4% 30.2% climate change Energy subsidy reform could lead to fiscal savings and make funds available for more important social 64.7% 31.8% 61.0% 43.8% 37.5% 33.3% 26.1% 67.4% spending (e.g., education, health, social protection)* None of the statements above. I do not believe that energy subsidy reform in Lebanon will have a positive 5.9% 18.2% 2.4% 16.7% 16.7% 22.2% 17.4% 14.0% impact on this country I don’t know* 17.6% 13.6% 14.6% 6.3% 8.3% 22.2% 30.4% 0.0% *Significantly different between stakeholder groups 95 World Bank Group Country Opinion Survey 2016: Lebanon J. Private Sector Which of the following are the most significant obstacles to private sector development in Lebanon? (Choose no more than TWO) Office of Employee of a Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other The level of regulation 27.8% 27.3% 7.1% 11.5% 8.7% 0.0% 14.8% 16.7% Labor market policies 22.2% 4.5% 9.5% 13.5% 17.4% 40.0% 14.8% 16.7% Access to finance 22.2% 22.7% 26.2% 17.3% 21.7% 40.0% 14.8% 31.0% Level of transparency in system* 44.4% 27.3% 19.0% 38.5% 43.5% 10.0% 48.1% 16.7% Governance/government 22.2% 40.9% 35.7% 32.7% 13.0% 30.0% 29.6% 33.3% Legal/judicial system 38.9% 13.6% 28.6% 25.0% 13.0% 30.0% 29.6% 23.8% State owned enterprises 0.0% 4.5% 4.8% 5.8% 8.7% 0.0% 3.7% 7.1% Mismatch of skills 5.6% 9.1% 16.7% 13.5% 8.7% 10.0% 3.7% 11.9% Lack of political will 16.7% 18.2% 28.6% 36.5% 52.2% 10.0% 22.2% 23.8% I don’t know 0.0% 4.5% 0.0% 0.0% 4.3% 0.0% 3.7% 4.8% Other* 0.0% 13.6% 21.4% 7.7% 0.0% 20.0% 11.1% 4.8% *Significantly different between stakeholder groups K. Refugees Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the donor community is doing enough to support the 16 3.63 2.36 20 4.25 2.47 39 3.56 1.85 47 4.51 2.00 23 4.04 2.36 9 3.67 1.87 26 4.62 2.25 40 3.95 2.21 government’s efforts related to refugees in Lebanon? (1-To no degree at all, 10-To a very significant degree) Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group is doing enough to support the government’s 12 4.08 2.02 19 5.00 2.43 33 3.97 2.23 32 4.25 1.90 18 3.94 2.18 7 3.57 2.57 22 4.77 2.72 36 4.17 2.31 efforts related to refugees in Lebanon? (1-To no degree at all, 10-To a very significant degree) 96 World Bank Group Country Opinion Survey 2016: Lebanon K. Refugees (continued) In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to the refugee crisis in Lebanon? (Choose no more than TWO) Office of Employee of a Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other Education and health 52.9% 30.4% 43.9% 58.8% 45.8% 70.0% 63.0% 37.2% Supporting poor and marginalized local communities 58.8% 30.4% 34.1% 49.0% 66.7% 50.0% 48.1% 48.8% Jobs 11.8% 13.0% 17.1% 11.8% 20.8% 10.0% 14.8% 7.0% Business development 5.9% 8.7% 4.9% 2.0% 4.2% 0.0% 11.1% 4.7% Infrastructure 29.4% 34.8% 36.6% 31.4% 20.8% 30.0% 33.3% 55.8% Social cohesion 5.9% 8.7% 2.4% 5.9% 0.0% 20.0% 7.4% 4.7% Public services 11.8% 17.4% 17.1% 19.6% 12.5% 0.0% 14.8% 20.9% Macro issues (fiscal accounts, balance of payments, etc.) 0.0% 8.7% 9.8% 5.9% 12.5% 0.0% 7.4% 11.6% Don’t know* 11.8% 13.0% 0.0% 3.9% 0.0% 0.0% 0.0% 0.0% Other 0.0% 8.7% 17.1% 3.9% 4.2% 10.0% 0.0% 4.7% *Significantly different between stakeholder groups Please rate how you feel when you think about the impact of the refugees in regards to…. Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other Lebanon’s economy A very negative impact 66.7% 68.2% 54.8% 46.9% 64.0% 70.0% 40.0% 60.5% A somewhat negative impact 27.8% 27.3% 28.6% 42.9% 20.0% 20.0% 48.0% 37.2% A somewhat positive impact 5.6% 4.5% 16.7% 10.2% 16.0% 0.0% 8.0% 2.3% A very positive impact 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% No impact at all 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 4.0% 0.0% Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other Social cohesion* A very negative impact 88.9% 52.4% 58.5% 44.4% 24.0% 40.0% 40.0% 32.6% A somewhat negative impact 11.1% 47.6% 31.7% 42.2% 60.0% 50.0% 56.0% 60.5% A somewhat positive impact 0.0% 0.0% 2.4% 8.9% 12.0% 0.0% 4.0% 2.3% A very positive impact 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% No impact at all 0.0% 0.0% 7.3% 4.4% 4.0% 10.0% 0.0% 4.7% *Significantly different between stakeholder groups 97 World Bank Group Country Opinion Survey 2016: Lebanon K. Refugees (continued) Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other National security A very negative impact 83.3% 72.7% 70.7% 75.0% 56.0% 70.0% 56.0% 67.4% A somewhat negative impact 16.7% 27.3% 29.3% 22.9% 40.0% 30.0% 36.0% 32.6% A somewhat positive impact 0.0% 0.0% 0.0% 2.1% 4.0% 0.0% 4.0% 0.0% A very positive impact 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% No impact at all 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.0% 0.0% Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other Public service delivery A very negative impact 61.1% 45.5% 58.5% 45.7% 41.7% 50.0% 28.0% 28.6% A somewhat negative impact 38.9% 40.9% 34.1% 34.8% 37.5% 30.0% 68.0% 64.3% A somewhat positive impact 0.0% 0.0% 2.4% 10.9% 12.5% 10.0% 4.0% 2.4% A very positive impact 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% No impact at all 0.0% 13.6% 4.9% 8.7% 8.3% 10.0% 0.0% 4.8% Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other Lebanon’s poor and marginalized A very negative impact 83.3% 77.3% 65.0% 64.6% 66.7% 80.0% 60.0% 60.5% A somewhat negative impact 16.7% 18.2% 30.0% 27.1% 25.0% 20.0% 40.0% 39.5% A somewhat positive impact 0.0% 4.5% 2.5% 6.3% 4.2% 0.0% 0.0% 0.0% A very positive impact 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% No impact at all 0.0% 0.0% 2.5% 2.1% 4.2% 0.0% 0.0% 0.0% 98 World Bank Group Country Opinion Survey 2016: Lebanon L. Communication and Information Sharing How do you get most of your information about economic and social development issues in Lebanon? (Choose no more than TWO) Office of Employee of a Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other Social media 17.6% 18.2% 19.5% 23.5% 16.0% 0.0% 14.8% 14.0% International newspapers 11.8% 22.7% 17.1% 9.8% 16.0% 0.0% 14.8% 9.3% Local radio 0.0% 0.0% 0.0% 2.0% 0.0% 0.0% 7.4% 2.3% International radio 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local television* 17.6% 27.3% 17.1% 23.5% 12.0% 30.0% 18.5% 46.5% International television 5.9% 13.6% 7.3% 3.9% 0.0% 10.0% 3.7% 0.0% Local newspapers 47.1% 22.7% 34.1% 37.3% 56.0% 30.0% 48.1% 41.9% Internet 47.1% 81.8% 65.9% 62.7% 52.0% 60.0% 48.1% 46.5% Periodicals 23.5% 9.1% 24.4% 25.5% 36.0% 50.0% 22.2% 30.2% Other 23.5% 4.5% 9.8% 7.8% 12.0% 20.0% 14.8% 7.0% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of Employee of a Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other Direct contact with World Bank Group 44.4% 41.7% 29.3% 35.8% 40.0% 50.0% 22.2% 46.5% Mobile phones 5.6% 20.8% 9.8% 3.8% 12.0% 0.0% 0.0% 9.3% World Bank Group’s seminars/workshops/conferences 55.6% 37.5% 36.6% 47.2% 20.0% 50.0% 44.4% 51.2% World Bank Group’s publications and other written 22.2% 25.0% 36.6% 26.4% 44.0% 20.0% 48.1% 34.9% materials World Bank Group’s website 27.8% 29.2% 29.3% 24.5% 24.0% 30.0% 37.0% 16.3% Social media 5.6% 12.5% 19.5% 15.1% 12.0% 0.0% 14.8% 9.3% e-Newsletters 27.8% 25.0% 29.3% 37.7% 36.0% 40.0% 29.6% 25.6% Other 0.0% 0.0% 4.9% 1.9% 0.0% 10.0% 0.0% 4.7% Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other Yes 38.9% 27.3% 14.3% 20.4% 17.4% 44.4% 26.9% 15.8% No 61.1% 72.7% 85.7% 79.6% 82.6% 55.6% 73.1% 84.2% 99 World Bank Group Country Opinion Survey 2016: Lebanon L. Communication and Information Sharing (continued) If yes, from which of the following sources did you learn about the World Bank Group's Access to Information Policies? (Select only ONE response) Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other World Bank Group's seminars/workshops/conferences 57.1% 20.0% 40.0% 25.0% 33.3% 33.3% 40.0% 20.0% World Bank Group's website 28.6% 60.0% 40.0% 37.5% 33.3% 33.3% 40.0% 0.0% World Bank Group's e-Newsletters 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% 20.0% 20.0% News/Media 0.0% 0.0% 0.0% 0.0% 33.3% 0.0% 0.0% 0.0% Colleagues/Friends/Peer organizations 14.3% 0.0% 0.0% 12.5% 0.0% 33.3% 0.0% 60.0% Other 0.0% 20.0% 20.0% 12.5% 0.0% 0.0% 0.0% 0.0% Have you requested information from the World Bank Group on its activities in the past year?* Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other Yes 61.5% 38.1% 15.8% 12.5% 35.0% 33.3% 36.4% 10.0% No 38.5% 61.9% 84.2% 87.5% 65.0% 66.7% 63.6% 90.0% *Significantly different between stakeholder groups Were you able to obtain this information? Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other Yes 87.5% 100.0% 100.0% 60.0% 100.0% 100.0% 85.7% 100.0% No 12.5% 0.0% 0.0% 40.0% 0.0% 0.0% 14.3% 0.0% Do you have access to the Internet? Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other Yes 93.8% 94.4% 100.0% 100.0% 90.0% 100.0% 100.0% 96.9% No 6.3% 5.6% 0.0% 0.0% 10.0% 0.0% 0.0% 3.1% Do you use/have you used the World Bank Group website? Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other Yes 75.0% 76.5% 77.1% 72.9% 66.7% 88.9% 73.9% 57.6% No 25.0% 23.5% 22.9% 27.1% 33.3% 11.1% 26.1% 42.4% 100 World Bank Group Country Opinion Survey 2016: Lebanon L. Communication and Information Sharing (continued) Do you currently consult the World Bank Group social media sites (e.g., Facebook, blogs, Twitter, YouTube, and Flickr)? Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other Yes 23.5% 17.6% 11.4% 16.3% 15.8% 22.2% 22.7% 21.9% No 76.5% 82.4% 88.6% 83.7% 84.2% 77.8% 77.3% 78.1% Which Internet connection do you use primarily when visiting a World Bank Group website? Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other High speed/WiFi 100.0% 89.5% 97.1% 83.3% 84.2% 90.0% 100.0% 83.8% Dial-up 0.0% 10.5% 2.9% 16.7% 15.8% 10.0% 0.0% 16.2% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s websites easy to 11 8.36 1.43 16 7.25 1.57 29 7.00 1.87 41 6.98 1.70 15 6.53 2.10 8 8.00 1.20 19 7.37 1.83 27 6.85 1.68 navigate I find the information on the World Bank Group’s 13 8.38 1.12 16 7.94 1.53 28 7.32 1.66 37 7.11 1.61 15 7.13 1.36 8 8.00 1.31 19 7.74 1.94 25 7.32 1.63 websites useful The World Bank Group’s social media channels are 5 8.00 1.87 6 5.83 2.40 7 7.43 1.40 21 6.67 1.85 10 6.20 2.44 3 7.00 1.00 8 6.25 2.25 17 7.35 1.77 valuable sources of information about the institution When I need information from the World Bank Group 13 8.62 0.96 16 7.81 1.42 28 6.64 1.97 41 6.34 2.09 19 7.05 2.04 10 7.20 2.15 22 6.82 2.46 27 7.04 1.79 I know how to find it* The World Bank Group is responsive to my 13 8.46 1.20 14 7.86 1.61 19 7.58 2.14 23 6.96 1.82 16 7.13 1.86 6 7.83 1.94 13 7.38 2.60 21 7.19 1.69 information requests and inquiries *Significantly different between stakeholder groups M. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country?* (Select only ONE response) Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other Yes 83.3% 65.2% 38.1% 26.9% 48.0% 60.0% 14.8% 31.0% No 16.7% 34.8% 61.9% 73.1% 52.0% 40.0% 85.2% 69.0% *Significantly different between stakeholder groups 101 World Bank Group Country Opinion Survey 2016: Lebanon M. Background Information (continued) Which of the following agencies of the World Bank Group do you primarily engage with in Lebanon?* (Select only ONE response) Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other The World Bank (IBRD) 84.6% 80.0% 29.4% 74.3% 73.7% 55.6% 90.0% 60.5% The International Finance Corporation (IFC) 15.4% 10.0% 58.8% 8.6% 10.5% 33.3% 5.0% 13.2% The Multilateral Investment Guarantee Agency (MIGA) 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 10.0% 11.8% 17.1% 15.8% 11.1% 5.0% 26.3% *Significantly different between stakeholder groups Do your projects involve both the World Bank and the IFC?* Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other Yes 64.3% 10.5% 22.2% 7.0% 15.8% 20.0% 4.8% 35.1% No 35.7% 89.5% 77.8% 93.0% 84.2% 80.0% 95.2% 64.9% *Significantly different between stakeholder groups If yes, what was your view of how the two institutions work together in Lebanon? (Select only ONE response) Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other The two institutions work well together 55.6% 0.0% 25.0% 33.3% 100.0% 100.0% 100.0% 58.3% The way the two institutions work together needs 33.3% 50.0% 50.0% 33.3% 0.0% 0.0% 0.0% 16.7% improvement The two institutions do not work well together 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% Don't know 11.1% 50.0% 25.0% 33.3% 0.0% 0.0% 0.0% 16.7% Which of the following describes most of your exposure to the World Bank Group in Lebanon? (Choose no more than TWO) Office of Employee of a Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other Observer 0.0% 25.0% 28.9% 22.7% 43.5% 11.1% 30.8% 30.6% Use World Bank Group reports/data 11.1% 50.0% 26.3% 38.6% 52.2% 44.4% 50.0% 30.6% Engage in World Bank Group related/sponsored 61.1% 25.0% 28.9% 38.6% 17.4% 22.2% 34.6% 19.4% events/activities* Collaborate as part of my professional duties* 88.9% 65.0% 34.2% 36.4% 17.4% 66.7% 15.4% 44.4% Use World Bank Group website for information, data, 0.0% 5.0% 26.3% 36.4% 26.1% 22.2% 26.9% 22.2% research, etc. *Significantly different between stakeholder groups What’s your gender? Office of Employee of a Private Sector/ Independent Academia/ President/Prime Ministry/PMU/ Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Consultant Private Bank CSO Media Institution Think Tank Other Female 38.9% 50.0% 19.5% 34.6% 32.0% 30.0% 19.2% 21.4% Male 61.1% 50.0% 80.5% 65.4% 68.0% 70.0% 80.8% 78.6% 102 World Bank Group Country Opinion Survey 2016: Lebanon Appendix C: Responses to Indicator Questions by Geographic Location17  Beirut N=159  Other N=77 B. Overall Attitudes toward the World Bank Group Beirut Other N Mean SD N Mean SD Overall, please rate your impression of the World Bank 131 6.29 1.98 63 5.84 2.12 Group’s effectiveness in Lebanon. (1-Not effective at all, 10-Very effective) To what extent do you agree with the following statements about the World Bank Group’s work in Lebanon? (1-Strongly disagree, 10-Strongly agree) Beirut Other N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role 135 6.23 1.88 66 5.33 2.15 in development in Lebanon* The World Bank Group’s work is aligned with what I 136 6.04 1.88 63 5.13 2.04 consider the development priorities for Lebanon* *Significantly different between geographic locations To what extent is the World Bank Group an effective development partner in Lebanon, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Beirut Other N Mean SD N Mean SD Responsiveness to needs* 138 5.82 1.96 65 4.92 2.09 Flexibility (in terms of the institution’s products and 123 5.84 1.95 57 4.61 1.90 services)* Flexibility (in terms of changing country circumstances) 128 5.53 2.02 57 4.91 2.01 Being inclusive 124 6.02 2.04 48 5.33 2.15 Openness (sharing data and other information)* 135 6.81 2.19 58 5.98 2.26 Collaboration with the Government* 128 7.30 1.87 62 6.69 1.80 The speed in which it gets things accomplished on the 116 5.73 1.92 59 5.24 2.05 ground Ease of access to the people at the World Bank Group who 122 6.53 2.38 54 5.20 2.48 are making decisions important to my work* Collaboration with civil society 118 5.59 1.97 58 5.26 2.26 Collaboration with the UN 89 6.66 1.85 40 6.88 1.92 Staff accessibility* 116 6.61 2.21 51 5.49 2.37 Collaboration with other donors and development partners 95 6.56 1.88 40 6.83 1.82 Collaboration with the private sector 108 6.06 1.82 46 5.43 2.19 Straightforwardness and honesty 120 7.82 1.80 52 7.65 2.17 Treating clients and stakeholders in Lebanon with respect 123 8.24 1.57 58 7.78 2.11 Being a long-term partner 131 8.04 1.79 54 7.59 2.19 *Significantly different between geographic locations 17236 respondents provided information about their geographic location. Only these respondents were included in the analysis presented in this appendix. 103 World Bank Group Country Opinion Survey 2016: Lebanon C. World Bank Group’s Effectiveness and Results Beirut Other N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 135 6.13 1.84 66 5.76 1.87 achieve development results in Lebanon? (1-To no degree at all, 10-To a very significant degree) Beirut Other N Mean SD N Mean SD To what extent does the World Bank Group help to 116 5.91 2.08 56 5.38 2.13 build/strengthen existing country systems in Lebanon? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Lebanon? (1-Strongly disagree, 10-Strongly agree) Beirut Other N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 122 5.83 1.94 56 5.41 2.01 needs of Lebanon The World Bank Group meets Lebanon’s needs for 130 6.35 2.05 58 6.17 1.92 knowledge services D. The World Bank Group’s Knowledge Work and Activities In Lebanon, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Beirut Other N Mean SD N Mean SD Are adaptable to Lebanon’s specific development 128 6.29 1.93 55 5.93 2.11 challenges and country circumstances Beirut Other N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make 136 6.52 2.00 66 6.14 1.89 to development results in your country? Overall, how would you rate the technical quality of the 134 7.42 1.82 57 7.25 1.75 World Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Beirut Other N Mean SD N Mean SD The World Bank Group takes decisions quickly in Lebanon 94 5.95 2.03 50 5.42 2.22 Where country systems are adequate, the World Bank 71 6.73 2.11 42 7.00 2.26 Group makes appropriate use of them 104 World Bank Group Country Opinion Survey 2016: Lebanon Appendix D: Responses to Selected Questions by Level of Collaboration with the World Bank Group18 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY16 Lebanon COS questionnaire: All 10-point scale questions and question B4 “When thinking about how the World Bank Group can have the most impact on development results in Lebanon, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Lebanon?” Collaborating with the WBG N=100 Not collaborating with the WBG N=147 B. Overall Attitudes toward the World Bank Group Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 100 7.51 1.89 145 5.36 2.35 Lebanon?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, please rate your impression of the World Bank 91 6.96 1.77 112 5.38 1.99 Group’s effectiveness in Lebanon.* (1-Not effective at all, 10-Very effective) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Lebanon solve its most complicated 84 7.65 1.47 85 6.73 1.98 development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators 18Only 247 respondents provided information about their level of collaboration with the World Bank Group (question H3 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 105 World Bank Group Country Opinion Survey 2016: Lebanon B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Lebanon, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Lebanon? (Choose no more than THREE) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Health 4.0% 9.7% Security/stabilization/reconstruction 5.1% 8.3% Crime and violence 0.0% 2.1% Transport 17.2% 11.0% Agricultural development* 3.0% 11.7% Global/regional integration 1.0% 2.1% Job creation/employment 29.3% 22.1% Public sector governance/reform 47.5% 35.2% Social protection 8.1% 10.3% Rural development 13.1% 16.6% Foreign direct investment 10.1% 6.2% Education 12.1% 14.5% Energy* 19.2% 8.3% Social cohesion 0.0% 1.4% Gender equity 0.0% 1.4% Financial markets 1.0% 0.7% Urban development 4.0% 2.8% Environmental sustainability* 12.1% 4.8% Economic growth 26.3% 29.7% Regional conflict and tensions 2.0% 4.1% Private sector development 8.1% 3.4% Water and sanitation 8.1% 9.7% Food security 1.0% 2.8% Climate change 1.0% 2.1% Information and communications technology 3.0% 0.7% Trade and exports 0.0% 2.8% Equality of opportunity 6.1% 4.8% Law and justice 4.0% 9.7% Local governance and institutions 6.1% 10.3% Regulatory framework 4.0% 2.1% Communicable/non-communicable diseases 0.0% 0.7% Natural resource management 11.1% 7.6% Poverty reduction 12.1% 18.6% Anti corruption 17.2% 19.3% Disaster management 1.0% 0.0% *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group’s work in Lebanon? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 95 6.71 1.74 115 5.12 2.01 development in Lebanon* The World Bank Group’s work is aligned with what I consider 92 6.48 1.52 117 5.09 2.09 the development priorities for Lebanon* *Significantly different between collaborators and non-collaborators 106 World Bank Group Country Opinion Survey 2016: Lebanon B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Lebanon, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs* 94 6.43 1.60 115 4.80 2.08 Flexibility (in terms of the institution’s products and services)* 87 6.21 1.78 99 4.78 1.95 Flexibility (in terms of changing country circumstances)* 89 6.01 1.77 103 4.77 2.08 Being inclusive* 82 6.40 1.73 97 5.34 2.28 Openness (sharing data and other information)* 91 7.33 1.85 110 5.93 2.40 Collaboration with the Government* 90 7.51 1.53 111 6.80 2.04 The speed in which it gets things accomplished on the 85 5.99 1.74 96 5.17 2.06 ground* Ease of access to the people at the World Bank Group who 89 7.27 1.94 93 4.95 2.44 are making decisions important to my work* Collaboration with civil society* 78 6.29 1.58 106 4.87 2.14 Collaboration with the UN 56 6.61 1.80 81 6.84 1.96 Staff accessibility* 82 7.18 1.88 93 5.40 2.38 Collaboration with other donors and development partners 70 6.87 1.68 70 6.34 1.96 Collaboration with the private sector* 73 6.37 1.72 87 5.46 2.07 Straightforwardness and honesty 89 7.98 1.72 89 7.58 2.05 Treating clients and stakeholders in Lebanon with respect* 91 8.51 1.42 98 7.67 1.95 Being a long-term partner* 92 8.23 1.65 101 7.56 2.13 *Significantly different between collaborators and non-collaborators 107 World Bank Group Country Opinion Survey 2016: Lebanon C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Lebanon? (1-Not important at all, 10-Very important) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Crime and violence 78 4.22 2.62 113 4.52 2.95 Financial markets 91 6.96 2.12 117 6.94 2.44 Transport 98 7.96 1.75 131 7.78 2.19 Anti corruption 91 8.08 1.77 130 8.02 2.52 Regional conflict and tensions 87 5.67 2.68 116 6.12 2.79 Law and justice 90 6.79 2.38 122 7.17 2.69 Urban development 94 7.49 1.85 126 7.62 2.00 Environmental sustainability 94 7.69 1.73 123 7.77 2.18 Trade and exports 90 6.94 1.99 117 6.74 2.49 Information and communications technology 94 7.33 2.00 125 7.31 2.32 Poverty reduction 100 8.50 1.59 128 8.14 2.24 Gender equity 93 7.33 1.92 124 6.95 2.61 Private sector development 95 7.45 1.92 126 7.12 2.44 Foreign direct investment 87 7.75 1.75 120 7.52 2.19 Local governance and institutions 92 7.72 1.78 123 7.74 2.39 Water and sanitation 95 7.91 1.77 129 7.93 2.06 Regulatory framework 90 7.72 1.86 119 7.39 2.33 Economic growth 93 8.44 1.55 126 8.03 2.27 Energy 94 8.41 1.68 129 7.93 2.14 Disaster management 89 6.97 1.97 118 6.87 2.36 Public sector governance/reform 93 8.23 1.83 123 8.16 2.42 Job creation/employment* 93 8.23 1.86 127 7.57 2.50 Social cohesion 84 6.82 1.99 115 6.35 2.50 Communicable/non-communicable diseases 79 5.86 2.23 114 5.92 2.59 Equality of opportunity 85 6.98 1.88 118 6.75 2.55 Social protection 87 7.44 2.03 124 7.01 2.56 Rural development 96 7.73 1.81 130 7.85 2.34 Global/regional integration 83 6.88 2.01 116 6.66 2.42 Food security 88 6.41 2.27 124 6.58 2.60 Natural resource management 88 7.61 2.11 124 7.43 2.54 Security/stabilization/reconstruction 90 6.93 2.10 126 7.29 2.45 Health 91 7.35 1.93 124 7.35 2.52 Climate change 85 6.88 2.26 124 7.10 2.53 Agricultural development 96 7.45 1.99 129 7.62 2.25 Education 97 7.77 1.91 130 7.90 2.14 *Significantly different between collaborators and non-collaborators 108 World Bank Group Country Opinion Survey 2016: Lebanon C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Lebanon? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Gender equity* 36 6.89 1.80 59 5.42 2.46 Information and communications technology 42 6.33 1.79 59 5.64 2.27 Transport* 59 6.98 1.60 72 5.89 2.40 Regional conflict and tensions* 35 5.29 1.87 58 4.19 2.72 Law and justice 29 5.38 1.72 57 4.77 2.68 Urban development* 50 6.62 1.31 71 5.56 2.58 Environmental sustainability* 57 6.82 1.63 74 5.35 2.50 Regulatory framework 54 6.24 1.62 63 5.81 2.47 Communicable/non-communicable diseases 20 5.10 2.20 44 4.93 2.83 Poverty reduction* 65 6.68 1.79 88 5.50 2.56 Anti corruption* 52 5.79 2.05 83 4.61 2.81 Private sector development* 58 6.41 1.81 71 5.39 2.50 Foreign direct investment 46 5.98 1.77 61 5.84 2.37 Local governance and institutions 62 5.85 1.74 77 5.49 2.51 Water and sanitation* 62 7.16 1.54 79 5.72 2.22 Trade and exports 39 5.95 1.57 58 5.41 2.86 Economic growth* 66 6.71 1.67 85 5.71 2.51 Health* 53 6.66 1.48 61 5.52 2.38 Disaster management 31 5.42 1.91 51 4.71 2.64 Public sector governance/reform* 63 6.41 2.25 80 5.40 2.64 Job creation/employment* 61 5.72 2.05 79 4.53 2.56 Social cohesion* 39 5.36 1.91 58 4.12 2.35 Financial markets 46 6.02 2.13 58 5.21 2.76 Equality of opportunity* 39 5.72 2.04 63 4.67 2.61 Energy* 58 6.52 1.71 72 5.08 2.58 Rural development* 54 6.81 1.65 75 5.25 2.38 Global/regional integration 30 5.80 1.52 56 5.14 2.65 Food security 32 5.66 2.36 55 4.87 2.64 Education* 62 7.23 1.68 79 5.47 2.34 Security/stabilization/reconstruction* 48 6.56 1.82 66 5.33 2.45 Social protection* 53 6.25 1.90 67 4.60 2.57 Climate change* 44 6.09 2.23 58 4.84 2.80 Agricultural development* 47 6.55 1.69 73 5.34 2.46 Natural resource management 36 5.86 1.88 59 4.97 2.88 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 92 6.71 1.44 115 5.37 1.94 achieve development results in Lebanon?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators 109 World Bank Group Country Opinion Survey 2016: Lebanon C. World Bank Group’s Effectiveness and Results (continued) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group help to 78 6.49 1.75 100 5.10 2.16 build/strengthen existing country systems in Lebanon?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group in Lebanon? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 88 6.27 1.65 98 5.13 2.05 needs of Lebanon* The World Bank Group meets Lebanon’s needs for 89 6.97 1.76 107 5.81 2.06 knowledge services* *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group 71 6.63 1.72 66 5.42 2.18 measures and corrects its work in real time in Lebanon?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators D. The World Bank Group’s Knowledge Work and Activities In Lebanon, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely* 87 6.87 1.71 89 5.93 1.92 Include appropriate level of stakeholder involvement during 80 6.78 1.68 85 5.48 2.09 preparation* Lead to practical solutions* 87 6.51 1.49 101 5.41 1.95 Are accessible (well written and easy to understand)* 90 7.59 1.61 104 6.41 2.10 Are source of relevant information on global good practices* 90 7.72 1.41 104 6.89 2.02 Are adequately disseminated* 87 7.32 1.62 97 5.65 2.34 Are translated enough into local language 71 6.99 1.78 94 6.34 2.57 Are adaptable to Lebanon’s specific development challenges 90 6.72 1.61 103 5.60 2.16 and country circumstances* *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to 93 6.98 1.57 117 5.81 2.05 development results in your country?* Overall, how would you rate the technical quality of the World 95 7.73 1.49 106 7.08 1.97 Bank Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between collaborators and non-collaborators 110 World Bank Group Country Opinion Survey 2016: Lebanon E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly* 73 6.08 2.03 67 5.18 2.63 The World Bank Group effectively monitors and evaluates the 88 7.57 1.68 102 6.70 1.99 projects and programs it supports* The World Bank Group’s approvals and reviews are done in a 80 6.80 1.98 75 6.20 2.11 timely fashion The World Bank Group’s “Safeguard Policy” requirements are 62 7.11 1.40 66 6.35 1.97 reasonable* The World Bank Group’s conditions on its lending are 68 6.97 1.70 82 6.49 1.98 reasonable The World Bank Group takes decisions quickly in Lebanon 70 6.00 2.01 78 5.45 2.20 Working with the World Bank Group increases Lebanon’s 91 7.41 1.84 115 6.97 2.27 institutional capacity Where country systems are adequate, the World Bank Group 53 7.09 1.47 63 6.70 2.59 makes appropriate use of them The World Bank Group provides effective implementation 79 7.61 1.62 95 6.55 2.18 support* *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public 80 6.70 1.88 102 6.19 2.17 partnerships in Lebanon? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group is 58 6.66 1.92 55 5.40 2.35 adequately staffed in Lebanon?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators G. Citizen Voice: Government Accountability Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How important is it for citizens in Lebanon to have greater ‘voice’ than they have now, in order to hold the state 96 9.32 1.02 140 9.37 1.25 accountable? (1-Not important at all, 10-Extremely important) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Do you think that in the past year or so, citizens in Lebanon have obtained greater ‘voice’ to hold the state more 97 5.29 2.51 138 4.95 2.66 accountable? (1-Far less voice, 10-Much greater voice) 111 World Bank Group Country Opinion Survey 2016: Lebanon H. Citizen Voice: Service Delivery Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How important is it for citizens in Lebanon to have greater 97 9.21 1.02 142 9.20 1.40 ‘voice’ to ensure improved service delivery? (1-Not important at all, 10-Extremely important) I. Subsidy Reform Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD When thinking about Lebanon’s economy, to what extent do you believe subsidy reform in the energy sector is necessary 93 8.14 2.09 134 7.84 2.48 to ensure sustainable growth? (1-Not necessary at all, 10-Extremely necessary) K. Refugees Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the donor community is doing enough to support the government’s efforts related to 91 4.51 2.24 133 3.91 2.13 refugees in Lebanon?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the World Bank Group is doing enough to support the government’s efforts related to 79 4.73 2.21 103 4.01 2.29 refugees in Lebanon?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators L. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate* 82 7.59 1.38 87 6.76 1.97 I find the information on the World Bank Group’s websites 82 7.87 1.37 82 7.16 1.75 useful* The World Bank Group’s social media channels are valuable 38 7.00 1.76 41 6.71 2.11 sources of information about the institution When I need information from the World Bank Group I know 87 7.75 1.57 93 6.37 2.19 how to find it* The World Bank Group is responsive to my information 70 8.10 1.42 57 6.70 2.09 requests and inquiries* *Significantly different between collaborators and non-collaborators 112 World Bank Group Country Opinion Survey 2016: Lebanon Appendix E: Responses to Selected Questions by Year19 All data presented in this appendix are weighted. As a result, means of the FY 2016 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2013 respondents and the total number of respondents indicated may differ from those reported in the FY 2013 COS report. FY 2013 Number of comparable respondents = 170  FY 2016 Number of comparable respondents = 215 By weighting, the FY 2013 and FY 2016 samples have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2016 FY 2013 Office of the President/ Prime Minister/ Minister 5.0% 5.0% Office of Parliamentarian 5.0% 5.0% Government Institutions 25.0% 25.0% Local Government 5.0% 5.0% Bilateral/Multilateral Agency 5.0% 5.0% Civil Society 20.0% 20.0% Private Sector 20.0% 20.0% Academia/Research Institute/Think Tank 5.0% 5.0% Media 10.0% 10.0% A. General Issues facing Lebanon In general would you say that Lebanon is headed in...? Percentage of Respondents FY 2016 FY 2013 The right direction 3.0% 6.6% The wrong direction 71.8% 67.7% Not sure 25.2% 25.7% B. Overall Attitudes toward the World Bank Group year FY 2016 FY 2013 N Mean SD N Mean SD How familiar are you with the work of 214 6.34 2.39 170 6.30 2.17 the World Bank Group in Lebanon? (1-Not familiar at all, 10-Extremely familiar) year FY 2016 FY 2013 N Mean SD N Mean SD Overall, pleas e rate your im pres s ion of the World Bank Group’s 179 6.17 1.96 148 5.93 1.87 effectivenes s in Lebanon. (1-Not effective at all, 10-Very effective) year FY 2016 FY 2013 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s s taff is well prepared (e.g., s kills and knowledge) 155 7.14 1.70 135 6.81 1.84 to help Lebanon s olve its m os t com plicated developm ent challenges ? (1-To no degree at all, 10-To a very significant degree) 19Only those questions that were asked in the FY 2013 and FY 2016 country opinion surveys, with similar response scales/options, are presented in this appendix. 113 World Bank Group Country Opinion Survey 2016: Lebanon B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Lebanon? (1-Strongly disagree, 10-Strongly agree) year FY 2016 FY 2013 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in developm ent in 185 5.96 1.96 151 5.72 2.16 Lebanon The World Bank Group’s work is aligned with what I cons ider the 185 5.86 1.92 146 5.77 1.88 developm ent priorities for Lebanon To what extent is the World Bank Group an effective development partner in Lebanon, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) year FY 2016 FY 2013 N Mean SD N Mean SD Responsiveness to needs 185 5.59 1.91 123 5.94 1.83 Flexibility (in terms of the institution’s 167 5.67 1.94 129 5.85 1.76 products and services) Flexibility (in terms of changing country 172 5.50 1.98 124 5.63 1.83 circumstances) Being inclusive 156 5.94 2.10 120 5.98 1.75 Openness (sharing data and other 176 6.71 2.14 135 6.69 1.83 information) Collaboration with the Government 180 7.18 1.79 129 7.27 1.54 The speed in which it gets things 164 5.54 1.90 106 5.89 1.89 accomplished on the ground Ease of access to the people at the World Bank Group who are making 164 6.21 2.41 decisions important to my work Collaboration with civil society 162 5.57 1.91 Collaboration with the UN 120 6.83 1.74 Staff accessibility 162 6.28 2.26 128 6.51 2.02 Collaboration with other donors and 125 6.59 1.76 development partners Collaboration with the private sector 138 6.03 1.92 Straightforwardness and honesty* 163 7.75 1.80 129 7.29 1.97 Treating clients and stakeholders in 175 8.16 1.57 140 7.69 1.67 Lebanon with respect* Being a long-term partner 174 7.95 1.81 *Significantly different between FY2016 and FY2013 114 World Bank Group Country Opinion Survey 2016: Lebanon C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Lebanon? (1-Not effective at all, 10-Very effective) year FY 2016 FY 2013 N Mean SD N Mean SD Gender equity* 83 6.15 2.24 100 5.14 2.10 Inform ation and com m unications 90 6.06 2.00 99 5.48 2.19 technology Transport* 120 6.54 2.02 104 4.94 2.25 Regional conflict and tensions 87 4.82 2.40 Law and justice* 75 5.11 2.42 86 3.78 2.20 Urban developm ent* 113 6.18 2.06 106 5.27 2.07 Environm ental sustainability* 123 6.08 2.14 116 5.29 2.18 Regulatory fram ework* 110 6.10 2.06 102 5.36 2.21 Com m unicable/non-com m unicable 52 4.96 2.44 70 4.20 2.16 diseases Poverty reduction* 140 6.15 2.23 119 5.24 2.12 Anti corruption* 116 5.08 2.63 117 3.89 2.29 Private sector developm ent* 111 5.90 2.20 99 5.13 2.11 Foreign direct investm ent* 94 5.95 2.03 91 5.25 2.16 Local governance and institutions 132 5.76 2.20 Water and sanitation* 129 6.41 1.88 111 5.55 2.10 Trade and exports* 86 5.50 2.36 76 4.74 2.12 Econom ic growth* 133 6.04 2.18 109 5.31 2.04 Health* 98 6.13 1.95 98 4.87 2.32 Disaster m anagem ent* 72 5.11 2.42 73 3.96 2.17 Public sector governance/reform * 130 6.03 2.41 127 5.20 2.36 Job creation/em ploym ent 125 5.20 2.32 119 4.71 2.23 Social cohesion 84 4.69 2.21 Financial m arkets* 94 5.64 2.46 91 4.92 2.38 Equality of opportunity* 94 5.11 2.37 98 4.46 2.17 Energy 113 5.84 2.27 99 5.22 2.41 Rural developm ent* 117 5.91 2.06 110 5.07 2.16 Global/regional integration 77 5.21 2.40 82 4.77 2.10 Food security* 76 5.19 2.50 84 4.05 2.12 Education* 129 6.36 2.07 114 5.45 2.26 Security/stabilization/reconstruction 100 5.90 2.21 Social protection* 110 5.45 2.22 107 4.81 2.30 Clim ate change* 89 5.30 2.55 95 4.40 2.36 Agricultural developm ent* 109 5.91 2.13 105 5.05 2.05 Natural resource m anagem ent* 77 5.43 2.52 85 4.15 2.39 *Significantly different between FY2016 and FY2013 year FY 2016 FY 2013 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 185 5.98 1.77 142 5.60 1.82 development results in Lebanon? (1-To no degree at all, 10-To a very significant degree) 115 World Bank Group Country Opinion Survey 2016: Lebanon C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Lebanon? (1-Strongly disagree, 10-Strongly agree) year FY 2016 FY 2013 N Mean SD N Mean SD The World Bank Group’s financial ins trum ents (i.e., inves tm ent lending, Developm ent Policy Loan, Trus t 168 5.74 1.84 138 5.70 1.91 Funds , Program 4 Res ult, etc.) m eet the needs of Lebanon The World Bank Group m eets Lebanon’s needs for knowledge 176 6.38 1.87 144 6.05 1.85 s ervices (e.g., res earch, analys is , data, technical as s is tance) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents FY 2016 FY 2013 Weekly 9.5% 13.3% Monthly 18.5% 17.5% A few times a year 35.5% 40.4% Rarely 26.5% 19.9% Never 10.0% 9.0% In Lebanon, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) year FY 2016 FY 2013 N Mean SD N Mean SD Are tim ely* 159 6.34 1.84 121 5.78 1.87 Include appropriate level of s takeholder involvem ent during 148 6.16 1.97 125 5.93 2.09 preparation Lead to practical s olutions 166 6.07 1.78 Are acces s ible (well written and eas y 172 7.11 1.81 138 7.00 1.77 to unders tand) Are s ource of relevant inform ation on 174 7.29 1.77 136 6.99 1.78 global good practices Are adequately dis s em inated 160 6.53 2.06 131 6.08 2.03 Are trans lated enough into local 144 6.74 2.16 119 6.16 2.10 language* Are adaptable to Lebanon’s s pecific developm ent challenges and country 166 6.16 1.97 136 5.97 1.84 circum s tances *Significantly different between FY2016 and FY2013 year FY 2016 FY 2013 N Mean SD N Mean SD Overall, how s ignificant a contribution do you believe the World Bank Group’s knowledge work and activities 186 6.43 2.00 144 6.03 1.99 m ake to developm ent res ults in your country? Overall, how would you rate the technical quality of the World Bank 179 7.40 1.67 146 7.34 1.60 Group's knowledge work and activities ? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 116 World Bank Group Country Opinion Survey 2016: Lebanon E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) year FY 2016 FY 2013 N Mean SD N Mean SD The World Bank Group dis burs es 132 5.56 2.41 111 5.21 2.39 funds prom ptly The World Bank Group effectively m onitors and evaluates the projects 165 7.07 1.85 130 6.58 1.94 and program s it s upports * The World Bank Group’s approvals and reviews are done in a tim ely 140 6.49 2.06 117 6.05 1.87 fas hion The World Bank Group’s “Safeguard 118 6.74 1.61 103 6.18 1.94 Policy” requirem ents are reas onable* The World Bank Group’s conditions 137 6.75 1.79 109 6.06 1.99 on its lending are reas onable* The World Bank Group takes 137 5.67 2.14 decis ions quickly in Lebanon Working with the World Bank Group increas es Lebanon’s ins titutional 183 7.17 1.96 138 6.80 1.98 capacity Where country s ys tem s (e.g., procurem ent, financial m anagem ent, 103 6.87 2.02 97 6.86 1.75 etc.) are adequate, the World Bank Group m akes appropriate us e of them The World Bank Group provides effective im plem entation s upport (i.e., 156 6.94 1.98 121 6.80 1.76 s upervis ion of projects ) *Significantly different between FY2016 and FY2013 G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policies under which the WBG discloses any information in its possession that is not a list of exceptions? Percentage of Respondents FY 2016 FY 2013 Yes 24.4% 25.8% No 75.6% 74.2% Have you requested information from the World Bank Group on its activities in the past year? Percentage of Respondents FY 2016 FY 2013 Yes 25.5% 18.2% No 74.5% 81.8% Were you able to obtain this information? Percentage of Respondents FY 2016 FY 2013 Yes 93.3% 90.6% No 6.7% 9.4% Do you have access to the Internet? Percentage of Respondents FY 2016 FY 2013 Yes 97.7% 99.4% No 2.3% .6% Do you use/have used the World Bank Group website? Percentage of Respondents FY 2016 FY 2013 Yes 71.7% 73.3% No 28.3% 26.7% 117 World Bank Group Country Opinion Survey 2016: Lebanon G. Communication and Information Sharing (continued) Which Internet connection do you use primarily when visiting a World Bank Group website? Percentage of Respondents FY 2016 FY 2013 High speed/WiFi 91.9% 95.8% Dial-up 8.1% 4.2% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) year FY 2016 FY 2013 N Mean SD N Mean SD I find the World Bank Group’s 147 7.11 1.68 119 6.72 1.82 websites easy to navigate I find the information on the World 141 7.54 1.48 117 7.23 1.49 Bank Group’s websites useful The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) are valuable 66 6.64 1.90 sources of information about the institution When I need information from the World Bank Group I know how to find it 157 7.00 1.94 136 6.40 2.31 (e.g., whom to call, where to reach them, etc.)* The World Bank Group is responsive to my information requests and 112 7.48 1.76 97 6.74 2.12 inquiries* *Significantly different between FY2016 and FY2013 118 World Bank Group Country Opinion Survey 2016: Lebanon Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in Lebanon? (Choose no more than TWO) collaborate/work with the World Indicator Question Bank Group in your country? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not collaborating Collaborating No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG with the WBG Overall, please rate your impression of the World Bank 5.38 6.96 6.34 5.54 6.17 6.04 6.04 6.33 5.89 6.41 6.13 6.11 Group’s effectiveness in Lebanon. Overall the World Bank Group currently plays a relevant role 5.12 6.71 6.13 5.45 6.07 5.75 5.86 6.13 5.63 6.37 6.00 5.77 in development in Lebanon The World Bank Group’s work is aligned with what I 5.09 6.48 5.97 5.30 5.79 5.80 5.74 5.90 5.54 6.13 5.88 5.51 consider the development priorities for Lebanon Responsiveness to needs 4.80 6.43 5.81 4.86 5.54 5.62 5.35 6.02 5.34 5.86 5.67 5.20 Flexibility (in terms of the institution’s products and services) 4.78 6.21 5.74 4.96 5.45 5.66 5.33 5.93 5.40 5.68 5.62 5.16 Flexibility (in terms of changing country circumstances) 4.77 6.01 5.59 4.70 5.40 5.28 5.20 5.66 5.15 5.64 5.46 5.02 Being inclusive 5.34 6.40 5.99 5.47 5.92 5.79 5.68 6.22 5.78 5.99 5.98 5.55 Openness (sharing data and other information) 5.93 7.33 6.90 5.86 6.61 6.67 6.55 6.80 6.37 6.95 6.60 6.74 Collaboration with the Government 6.80 7.51 7.41 6.39 7.04 7.32 7.02 7.40 7.11 7.18 7.07 7.44 The speed in which it gets things accomplished on the 5.17 5.99 5.78 5.13 5.56 5.68 5.69 5.45 5.47 5.77 5.58 5.71 ground Ease of access to the people at the World Bank Group who 4.95 7.27 6.55 5.03 6.20 6.19 5.96 6.64 5.71 6.78 6.38 5.58 are making decisions important to my work Collaboration with civil society 4.87 6.29 5.85 4.75 5.47 5.67 5.34 5.96 5.30 5.86 5.58 5.41 Collaboration with the UN 6.84 6.61 6.72 6.77 6.70 6.80 6.90 6.37 6.81 6.64 6.63 7.15 Staff accessibility 5.40 7.18 6.62 5.35 6.30 6.38 6.09 6.86 6.10 6.62 6.44 5.91 Collaboration with other donors and development partners 6.34 6.87 6.73 6.62 6.78 6.55 6.75 6.62 6.66 6.75 6.66 6.89 Collaboration with the private sector 5.46 6.37 6.11 5.64 5.98 6.00 5.87 6.19 5.89 6.11 6.00 5.94 Straightforwardness and honesty 7.58 7.98 7.79 7.71 7.90 7.53 7.84 7.62 7.66 7.89 7.72 7.94 Treating clients and stakeholders in Lebanon with respect 7.67 8.51 8.22 7.73 8.21 7.91 8.04 8.20 7.95 8.28 8.10 8.09 Being a long-term partner 7.56 8.23 8.04 7.57 7.93 7.91 7.84 8.08 7.91 7.94 7.84 8.23 To what extent does the World Bank Group’s work help to 5.37 6.71 6.23 5.37 6.18 5.74 5.95 6.13 5.66 6.45 6.03 5.95 achieve development results in Lebanon? To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., 5.10 6.49 6.00 5.14 5.88 5.58 5.68 5.98 5.43 6.25 5.76 5.81 procurement, financial management, etc.) in Lebanon? The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, 5.13 6.27 5.82 5.40 5.81 5.56 5.74 5.67 5.47 6.03 5.71 5.75 Program 4 Result, etc.) meet the needs of Lebanon The World Bank Group meets Lebanon’s needs for knowledge services (e.g., research, analysis, data, technical 5.81 6.97 6.49 5.89 6.29 6.44 6.22 6.59 6.15 6.59 6.35 6.32 assistance) The World Bank Group’s knowledge work and activities are adaptable to Lebanon’s specific development challenges 5.60 6.72 6.28 5.68 6.09 6.27 5.97 6.51 6.05 6.27 6.17 6.09 and country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 5.81 6.98 6.47 6.10 6.52 6.12 6.28 6.57 6.11 6.73 6.45 6.11 development results in your country? Overall, how would you rate the technical quality of the World 7.08 7.73 7.55 6.91 7.43 7.35 7.24 7.73 7.17 7.69 7.43 7.30 Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in Lebanon 5.45 6.00 6.01 5.21 5.88 5.71 5.77 5.93 5.86 5.78 5.68 6.28 Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group 6.70 7.09 6.86 7.04 7.09 6.58 6.95 6.77 6.83 7.00 6.83 7.10 makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 119 World Bank Group Country Opinion Survey 2016: Lebanon Appendix G: Lebanon FY 2016 Questionnaire World Bank Group Country Survey FY16 – Lebanon The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Lebanon or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Lebanon, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Lebanon. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING LEBANON A1. In general would you say that Lebanon is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 120 World Bank Group Country Opinion Survey 2016: Lebanon SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Lebanon. Please identify which of the following you consider the most important development priorities in Lebanon? (Choose no more than THREE) 1 Global/regional integration 19 Climate change (e.g., mitigation, adaptation) 2 Food security 20 Poverty reduction 3 Security/stabilization/reconstruction 21 Transport (e.g., roads, bridges, transportation) Public sector governance/ reform (i.e., government 4 effectiveness, public financial management, public 22 Social cohesion expenditure, fiscal system reform) Social protection (e.g., pensions, targeted social 5 23 Education assistance) 6 Gender equity 24 Agricultural development 7 Private sector development 25 Trade and exports 8 Foreign direct investment 26 Crime and violence 9 Urban development 27 Anti corruption 10 Energy 28 Law and justice (e.g., judicial system) 11 Regional conflict and tensions 29 Regulatory framework 12 Job creation/employment 30 Communicable/non-communicable diseases 13 Rural development 31 Local governance and institutions Natural resource management (e.g., oil, gas, 14 Financial markets 32 mining) 15 Water and sanitation 33 Economic growth 16 Environmental sustainability 34 Disaster management 17 Equality of opportunity (i.e., equity) 35 Information and communications technology 18 Health 121 World Bank Group Country Opinion Survey 2016: Lebanon SECTION A: GENERAL ISSUES A3. The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Lebanon? (Choose no more than THREE) 1 Water and sanitation 18 Security/stabilization/reconstruction 2 Equality of opportunity (i.e., equity) 19 Anti corruption 3 Rural development 20 Education 4 Climate change (e.g., mitigation, adaptation) 21 Foreign direct investment 5 Regional conflict and tensions 22 Energy Public sector governance/ reform (i.e., government 6 Global/regional integration 23 effectiveness, public financial management, public expenditure, fiscal system reform) 7 Gender equity 24 Social cohesion 8 Economic growth 25 Private sector development 9 Urban development 26 Natural resource management (e.g., oil, gas, mining) 10 Regulatory framework 27 Environmental sustainability 11 Local governance and institutions 28 Health Social protection (e.g., pensions, targeted 12 29 Agricultural development social assistance) 13 Law and justice (e.g., judicial system) 30 Disaster management 14 Transport (e.g., roads, bridges, transportation) 31 Job creation/employment 15 Crime and violence 32 Financial markets 16 Communicable/non-communicable diseases 33 Trade and exports 17 Information and communications technology 34 Food security A4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Lebanon? (Choose no more than TWO) 1 Consistent economic growth 2 More reliable social safety net 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Better employment opportunities for young people 11 Better employment opportunities for women 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Other (please specify):_____________________________________ 122 World Bank Group Country Opinion Survey 2016: Lebanon SECTION A: GENERAL ISSUES A5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Lebanon? (Select only ONE response) 1 A very big problem 2 A moderately big problem 3 A small problem 4 Not a problem at all 5 Don’t know A6. In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? (Select only ONE response) 1 A very serious problem 2 A somewhat serious problem 3 Not too serious problem 4 Not a problem 5 Don’t know 123 World Bank Group Country Opinion Survey 2016: Lebanon SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Lebanon? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Lebanon. 1 2 3 4 5 6 7 8 9 10  Not effective at all Very effective Don't know B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Lebanon solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree B4. When thinking about how the World Bank Group can have the most impact on development results in Lebanon, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Lebanon? (Choose no more than THREE) 1 Health 19 Economic growth 2 Security/stabilization/reconstruction 20 Regional conflict and tensions 3 Crime and violence 21 Private sector development 4 Transport (e.g., roads, bridges, transportation) 22 Water and sanitation 5 Agricultural development 23 Food security 6 Global/regional integration 24 Climate change (e.g., mitigation, adaptation) 7 Job creation/employment 25 Information and communications technology Public sector governance/ reform (i.e., government 8 effectiveness, public financial management, public 26 Trade and exports expenditure, fiscal system reform) Social protection (e.g., pensions, targeted social 9 27 Equality of opportunity (i.e., equity) assistance) 10 Rural development 28 Law and justice (e.g., judicial system) 11 Foreign direct investment 29 Local governance and institutions 12 Education 30 Regulatory framework 13 Energy 31 Communicable/non-communicable diseases 14 Social cohesion 32 Natural resource management (e.g., oil, gas, mining) 15 Gender equity 33 Poverty reduction 16 Financial markets 34 Anti corruption 17 Urban development 35 Disaster management 18 Environmental sustainability 124 World Bank Group Country Opinion Survey 2016: Lebanon SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Lebanon? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Policy advice, studies, analyses   2 Data and statistics   3 Convening/Facilitating   4 Financial resources   5 Capacity development   6 Technical assistance   Help to bring discipline/effective supervision to 7   implementation of investment projects 8 Mobilizing third party financial resources   9 Donor coordination   Linkage to non-Bank expertise (e.g., South-South 10   knowledge sharing) 11 Strategy formulation (e.g., PRSP assistance)   12 Other (please specify): ________________________   B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Lebanon? (Choose no more than TWO) 1 Too influenced by developed countries 2 Not exploring alternative policy options 3 Not collaborating enough with stakeholders outside the Government 4 Its advice and strategies do not lend themselves to practical problem solving 5 Not enough public disclosure of its work 6 Arrogant in its approach 7 Not client focused 8 The credibility of its knowledge/data 9 World Bank Group’s processes too complex 10 Not willing to honestly criticize policies and reform efforts in the country 11 Staff too inaccessible 12 Imposing technocratic solutions without regard to political realities 13 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 14 Not aligned with other donors’ work 15 Not aligned with country priorities 16 Not adequately sensitive to political/social realities in Lebanon 17 Not focused enough on issues that are unique to post-conflict countries 18 Inadequate number of World Bank Group staff members located in the country 19 Other (please specify): __________________________________________________ 20 Don’t know 125 World Bank Group Country Opinion Survey 2016: Lebanon SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B7. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Lebanon? (Choose no more than TWO) 1 Trust Fund management 2 Knowledge products/services (analytical work, studies, surveys, etc.) 3 Capacity development 4 Technical assistance (advice, best practice, international experience, etc.) 5 Investment lending (financing specific projects) 6 Policy based lending / budget support to the Government 7 Multi-sectoral approaches 8 Co-financing arrangements (i.e., with other donors) 9 Sector-wide approaches 10 Emergency Recovery lending 11 Other (please specify): __________________________________________________ 12 Don’t know B8. To what extent do you believe that the World Bank Group’s work and support help the poorest in Lebanon? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Parliament 9 Beneficiaries 2 Donor community 10 Foundations 3 Media 11 UN and regional peace keeping forces 4 Local Government 12 Emerging donors 5 Private sector 13 UN agencies 6 Academia/think tanks/research institutes 14 Regional organizations 7 NGOs/Community Based Organizations (CBOs) 15 Other (please specify): _______________________ 8 Youth/university groups 16 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Lebanon? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B10 1 2 3 4 5 6 7 8 9 10  relevant role in development in Lebanon The World Bank Group’s work is aligned with what I B11 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Lebanon 126 World Bank Group Country Opinion Survey 2016: Lebanon SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Lebanon, in terms of each of the following? To no To a very Don't degree at significant know all degree B12 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B13 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B14 1 2 3 4 5 6 7 8 9 10  circumstances) B15 Being inclusive 1 2 3 4 5 6 7 8 9 10  B16 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B17 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B18 1 2 3 4 5 6 7 8 9 10  the ground Ease of access to the people at the World Bank B19 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10  work B20 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B21 Collaboration with the UN 1 2 3 4 5 6 7 8 9 10  B22 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B23 partners [ONLY REQUIRED IF RELEVANT TO 1 2 3 4 5 6 7 8 9 10  COUNTRY CIRCUMSTANCES] B24 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B25 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Lebanon with B26 1 2 3 4 5 6 7 8 9 10  respect B27 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B28. In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your country? (Select only ONE response) More effective The same level of effective Less effective Don't know collaboration collaboration collaboration 127 World Bank Group Country Opinion Survey 2016: Lebanon SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B29. When World Bank Group assisted reform efforts fail or are slow to take place, which THREE of the following would you attribute this to? (Choose no more than THREE) 1 The Government works inefficiently 2 Poor donor coordination 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 There is not an adequate level of citizen/civil society participation 6 The World Bank Group works too slowly 7 The World Bank Group does not do adequate follow through/follow-up 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Ongoing conflict and instability 11 Inadequate funding 12 Other (please specify): ________________________________________ 128 World Bank Group Country Opinion Survey 2016: Lebanon SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Lebanon? Not important Very Don't at all important know 1 Crime and violence 1 2 3 4 5 6 7 8 9 10  2 Financial markets 1 2 3 4 5 6 7 8 9 10  3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  4 Anti corruption 1 2 3 4 5 6 7 8 9 10  5 Regional conflict and tensions 1 2 3 4 5 6 7 8 9 10  6 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  7 Urban development 1 2 3 4 5 6 7 8 9 10  8 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  9 Trade and exports 1 2 3 4 5 6 7 8 9 10  10 Information and communications technology 1 2 3 4 5 6 7 8 9 10  11 Poverty reduction 1 2 3 4 5 6 7 8 9 10  12 Gender equity 1 2 3 4 5 6 7 8 9 10  13 Private sector development 1 2 3 4 5 6 7 8 9 10  14 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  15 Local governance and institutions 1 2 3 4 5 6 7 8 9 10  16 Water and sanitation 1 2 3 4 5 6 7 8 9 10  17 Regulatory framework 1 2 3 4 5 6 7 8 9 10  18 Economic growth 1 2 3 4 5 6 7 8 9 10  19 Energy 1 2 3 4 5 6 7 8 9 10  20 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/ reform (i.e., government 21 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 22 Job creation/employment 1 2 3 4 5 6 7 8 9 10  23 Social cohesion 1 2 3 4 5 6 7 8 9 10  24 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10  25 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 26 1 2 3 4 5 6 7 8 9 10  assistance) 27 Rural development 1 2 3 4 5 6 7 8 9 10  28 Global/regional integration 1 2 3 4 5 6 7 8 9 10  29 Food security 1 2 3 4 5 6 7 8 9 10  30 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  31 Security/stabilization/reconstruction 1 2 3 4 5 6 7 8 9 10  32 Health 1 2 3 4 5 6 7 8 9 10  33 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  34 Agricultural development 1 2 3 4 5 6 7 8 9 10  35 Education 1 2 3 4 5 6 7 8 9 10  129 World Bank Group Country Opinion Survey 2016: Lebanon SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Lebanon? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know 1 Gender equity 1 2 3 4 5 6 7 8 9 10  2 Information and communications technology 1 2 3 4 5 6 7 8 9 10  3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  4 Regional conflict and tensions 1 2 3 4 5 6 7 8 9 10  5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  6 Urban development 1 2 3 4 5 6 7 8 9 10  7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  8 Regulatory framework 1 2 3 4 5 6 7 8 9 10  9 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10  10 Poverty reduction 1 2 3 4 5 6 7 8 9 10  11 Anti corruption 1 2 3 4 5 6 7 8 9 10  12 Private sector development 1 2 3 4 5 6 7 8 9 10  13 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  14 Local governance and institutions 1 2 3 4 5 6 7 8 9 10  15 Water and sanitation 1 2 3 4 5 6 7 8 9 10  16 Trade and exports 1 2 3 4 5 6 7 8 9 10  17 Economic growth 1 2 3 4 5 6 7 8 9 10  18 Health 1 2 3 4 5 6 7 8 9 10  19 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/ reform (i.e., government 20 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 21 Job creation/employment 1 2 3 4 5 6 7 8 9 10  22 Social cohesion 1 2 3 4 5 6 7 8 9 10  23 Financial markets 1 2 3 4 5 6 7 8 9 10  24 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  25 Energy 1 2 3 4 5 6 7 8 9 10  26 Rural development 1 2 3 4 5 6 7 8 9 10  27 Global/regional integration 1 2 3 4 5 6 7 8 9 10  28 Food security 1 2 3 4 5 6 7 8 9 10  29 Education 1 2 3 4 5 6 7 8 9 10  30 Security/stabilization/reconstruction 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 31 1 2 3 4 5 6 7 8 9 10  assistance) 32 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  33 Agricultural development 1 2 3 4 5 6 7 8 9 10  34 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  130 World Bank Group Country Opinion Survey 2016: Lebanon SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in Lebanon? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree C4. To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in Lebanon? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Lebanon? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C5 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Lebanon The World Bank Group meets Lebanon’s C6 needs for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10  analysis, data, technical assistance) C7. To what extent do you believe the World Bank Group measures and corrects its work in real time in Lebanon? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 131 World Bank Group Country Opinion Survey 2016: Lebanon SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Lebanon, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on D6 1 2 3 4 5 6 7 8 9 10  global good practices D7 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D8 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Lebanon’s specific D9 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D10. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D11. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low Very high technical Don't know technical quality quality 132 World Bank Group Country Opinion Survey 2016: Lebanon SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in Lebanon Working with the World Bank Group E7 1 2 3 4 5 6 7 8 9 10  increases Lebanon’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, E8 1 2 3 4 5 6 7 8 9 10  the World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) E10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Lebanon? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E11. Which of the following best describes the World Bank Group’s support in Lebanon? (Select only one response) The World Bank Group is sufficiently selective and focuses on the most important development challenges in 1 Lebanon The World Bank Group is not sufficiently selective in Lebanon, and it is involved in too many areas of 2 development 3 Don’t know E12. To what extent do you believe the World Bank Group is adequately staffed in Lebanon? 1 2 3 4 5 6 7 8 9 10  To a very To no degree at all Don't know significant degree 133 World Bank Group Country Opinion Survey 2016: Lebanon SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN LEBANON F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Lebanon? (Choose no more than TWO) 1 Offer more innovative financial products 2 Ensure greater selectivity in its work 3 Provide more adequate data/knowledge/statistics/figures on Lebanon’s economy 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Increase the level of capacity development in the country 7 Improve the quality of its experts as related to Lebanon’s specific challenges 8 Offer more innovative knowledge services 9 Collaborate more effectively with Government clients (e.g., national, state, local) 10 Work faster 11 Reduce the complexity of obtaining World Bank Group financing 12 Increase availability of Reimbursable Advisory Services (RAS) 13 Increase the level of World Bank Group staffing in Lebanon’s office 14 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Lebanon, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Lebanon? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Lebanon 6 Don’t know 134 World Bank Group Country Opinion Survey 2016: Lebanon SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN LEBANON F3. Please answer the following questions: (Choose no more than THREE for each column) A. Which THREE areas below would B. Which THREE areas benefit most from the World Bank below would benefit most Group playing a leading role among from other donors in international partners in Lebanon? Lebanon? 1 Social cohesion   2 Public financial management   3 Reducing violence   4 Access to justice systems   5 Security mechanisms   6 Conflict resolution mechanisms   7 Access to basic services   8 Capacity of state institutions   9 Jobs   10 Improving livelihoods   11 Social safety nets   Stimulating dialogue to promote peace and 12   stability F4. What should the World Bank Group do to improve collaboration with the UN in the field? (Choose no more than THREE) 1 Organize more joint meetings and missions with the Collaborate on analysis, assessments and planning, including on rapid assessments on emerging crisis and 2 changing circumstances when both institutions are engaged 3 Develop joint or complementary projects with the UN, leveraging each organization’s comparative advantage s 4 Develop guidelines, framework and tools to facilitate operational cooperation and cross-financing 5 UN Share more information about the World Bank Group’s activities, products, and knowledge. 6 Involve UN experts to a greater degree in World Bank Group activities 7 Other (please specify): ______________________________________________ 135 World Bank Group Country Opinion Survey 2016: Lebanon SECTION G: CITIZEN VOICE: GOVERNMENT ACCOUNTABILITY G1. How important is it for citizens in Lebanon to have greater ‘voice’ than they have now, in order to hold the state accountable? 1 2 3 4 5 6 7 8 9 10  Not important Extremely Don't know at all important G2. Do you think that in the past year or so, citizens in Lebanon have obtained greater ‘voice’ to hold the state more accountable? 1 2 3 4 5 6 7 8 9 10  Much greater Far less voice Don't know voice 136 World Bank Group Country Opinion Survey 2016: Lebanon SECTION H: CITIZEN VOICE: SERVICE DELIVERY H1. How important is it for citizens in Lebanon to have greater ‘voice’ to ensure improved service delivery? 1 2 3 4 5 6 7 8 9 10  Not important Extremely Don't know at all important H2. Which of the following are the greatest obstacles in Lebanon to improved service delivery (i.e., education, healthcare)? (Choose no more than THREE) 1 Inadequate national government budget resources 2 Inadequate local government budget resources 3 Inadequate provider staff 4 Inadequate skill set of providers (lack of technical expertise) 5 Inefficient national government 6 Inefficient local government 7 Attitude of the service providers 8 Too costly (price of services) 9 Inadequate will on the part of local government 10 Inadequate will on the part of national government 11 Corruption 12 Inadequate citizen participation and voice 13 Lack of accountability on the part of providers 14 None of the above 15 Don’t know 16 Prefer not to answer 137 World Bank Group Country Opinion Survey 2016: Lebanon SECTION I: SUBSIDY REFORM I1. When thinking about Lebanon’s economy, to what extent do you believe subsidy reform in the energy sector is necessary to ensure sustainable growth? 1 2 3 4 5 6 7 8 9 10  Not necessary Extremely Don't know at all necessary I2. Which of the following statements best represents your views of energy subsidy reform in Lebanon? (Choose only ONE response) A reduction in energy subsidies ultimately will help the poor because it will lead to fiscal savings which would 1 generate resources for government social spending. A reduction in energy subsidies will ultimately hurt the poor because it will lead to higher consumer prices of 2 energy, resulting in a larger portion of household income spent on energy and other necessary household expenditures avoided. I3. When thinking about energy subsidy reform in Lebanon, which TWO of the following statements are most convincing? (Choose no more than TWO) 1 Energy subsidy reform could lead to lower traffic congestion and urban pollution (improving health of cities). Energy subsidy reform could lead to smarter agriculture practices (particularly as related to irrigation, water 2 use, etc.) Energy subsidy reform could lead to smarter practices in industry and manufacturing (i.e., moving away from 3 capital intensive industry to light manufacturing). Energy subsidy reform could lead to greater efficiency, conservation and therefore have a positive impact on 4 climate change. Energy subsidy reform could lead to fiscal savings and make funds available for more important social spending 5 (e.g., education, health, social protection). None of the statements above. I do not believe that energy subsidy reform in Lebanon will have a positive 6 impact on this country. 7 I don’t know 138 World Bank Group Country Opinion Survey 2016: Lebanon SECTION J: PRIVATE SECTOR J1. Which of the following are the most significant obstacles to private sector development in Lebanon? (Choose no more than TWO) 1 The level of regulation 2 Labor market policies 3 Access to finance 4 Level of transparency in system 5 Governance/government 6 Legal/judicial system 7 State owned enterprises 8 Mismatch of skills 9 Lack of political will 10 I don’t know 11 Other (please specify:_____________________________) 139 World Bank Group Country Opinion Survey 2016: Lebanon SECTION K: REFUGEES K1. To what extent do you believe that the donor community is doing enough to support the government’s efforts related to refugees in Lebanon? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree K2. To what extent do you believe that the World Bank Group is doing enough to support the government’s efforts related to refugees in Lebanon? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree K3. In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to the refugee crisis in Lebanon? (Choose no more than TWO) 1 Education and health 2 Supporting poor and marginalized local communities 3 Jobs 4 Business development 5 Infrastructure 6 Social cohesion 7 Public services 8 Macro issues (fiscal accounts, balance of payments, etc.) 9 Don’t know 10 Other (please specify:_____________________________) K4. Please rate how you feel when you think about the impact of the refugees in regards to…. A very negative A somewhat A somewhat A very positive No impact impact negative impact positive impact impact at all 1 Lebanon’s economy      2 Social cohesion      3 National security      4 Public service delivery      Lebanon’s poor and 5      marginalized 140 World Bank Group Country Opinion Survey 2016: Lebanon SECTION L: COMMUNICATION AND INFORMATION SHARING L1. How do you get most of your information about economic and social development issues in Lebanon? (Choose no more than TWO) Social media (e.g., Facebook, blogs, Twitter, 1 6 International television YouTube, Flickr) 2 International newspapers 7 Local newspapers 3 Local radio 8 Internet 4 International radio 9 Periodicals 5 Local television 10 Other (please specify): ____________________ L2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Direct contact with World Bank Group (i.e., face 1 5 World Bank Group’s website to face meetings/discussions) Social media (e.g., Facebook, blogs, Twitter, 2 Mobile phones 6 YouTube, Flickr) World Bank Group’s 3 7 e-Newsletters seminars/workshops/conferences World Bank Group’s publications and other 4 8 Other (please specify): ____________________ written materials Are you aware of the World Bank Group's Access to Information Policies under which the L3 World Bank Group discloses any information in its possession that is not on a list of Yes No exceptions? (If YES please go to Question L4; if NO please go to L5) L4. If yes, from which of the following sources did you learn about the World Bank Group's Access to Information Policies? (Select only ONE response) 1 World Bank Group’s seminars/workshops/conferences 2 World Bank Group’s website 3 World Bank Group’s e-Newsletters 4 News/Media 5 Colleagues/Friends/Peer organizations 6 Other (please specify): _____________________ Have you requested information from the World Bank Group on its activities in the past L5 Yes No year? (If YES please go to Question L6; if NO please go to L7) L6 Were you able to obtain this information? Yes No L7 Do you have access to the Internet? Yes No L8 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., Facebook, blogs, L9 Yes No Twitter, YouTube, and Flickr)? 141 World Bank Group Country Opinion Survey 2016: Lebanon SECTION L: COMMUNICATION AND INFORMATION SHARING L10. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to L11 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s L12 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., L13 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution When I need information from the World Bank Group I L14 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group is responsive to my information L15 1 2 3 4 5 6 7 8 9 10  requests and inquiries 142 World Bank Group Country Opinion Survey 2016: Lebanon SECTION M: BACKGROUND INFORMATION M1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial 4 14 Trade Union Department or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________________ 10 Financial Sector/Private Bank M2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate Change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets M3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? (Select only ONE response) 1 Yes 2 No 143 World Bank Group Country Opinion Survey 2016: Lebanon SECTION M: BACKGROUND INFORMATION M4. Which of the following agencies of the World Bank Group do you primarily engage with in Lebanon? (Select only ONE response) 1 The World Bank (IBRD) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ M5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question M6; If NO please go to M7) 1 Yes 2 No M6. If yes, what was your view of how the two institutions work together in Lebanon? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know M7. Which of the following describes most of your exposure to the World Bank Group in Lebanon? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. M8. What’s your gender? 1 Female 2 Male M9. Which best represents your geographic location? 1 Beirut 2 Mount Lebanon 3 North 4 South 5 Bekaa Thank you for completing the survey! 144