World Bank Group Country Opinion Survey 2017: Liberia FY 2017 Liberia Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 August 2017 World Bank Group Country Opinion Survey 2017: Liberia Acknowledgements The Liberia Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG), led by Sharon Felzer (Senior Communications Officer, Head of PORG). Svetlana Markova, Jing Guo, and Jessica Cameron oversaw design, reporting, and analysis. Calita Woods, Dania Mendoza, and Noreen Wambui provided data support. PORG acknowledges the significant contribution from the Liberia country team and the local fielding agency Liberia Media Center. In particular, PORG is grateful for the support from Michael Nyumah Sahr (Communications Associate) who coordinated the survey related activities from Monrovia, Liberia. 1 World Bank Group Country Opinion Survey 2017: Liberia Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 V. General Issues Facing Liberia .......................................................8 VI. Overall Attitudes toward the World Bank Group .......................14 VII. Sectoral Effectiveness................................................................21 VIII. How the World Bank Group Operates .......................................25 IX. World Bank Group’s Knowledge and Instruments .....................31 X. World Bank Group’s Response to Ebola and Refugee Crisis.......35 XI. The Future Role of the World Bank Group in Liberia .................40 XII. Communication and Outreach ..................................................44 XIII. Appendices ................................................................................48 2 World Bank Group Country Opinion Survey 2017: Liberia I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Liberia perceive the WBG. The survey explored: ▪ General Issues Facing Liberia ▪ Overall Attitudes toward the World Bank Group ▪ World Bank Group’s Effectiveness and Results ▪ The World Bank Group’s Knowledge Work and Activities ▪ Working with the World Bank Group ▪ The Future Role of the World Bank Group in Liberia ▪ Communication and Information Sharing ▪ Background Information II. Methodology From February to March 2017, 800 stakeholders of the WBG in Liberia were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the Office of the President, Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/ contractors working on WBG-supported projects/programs; local governments; bilateral/ multilateral agencies; private sector organizations; private foundations; the financial sector/ private banks; NGOs/community based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 635 stakeholders participated in the survey (79% response rate). Respondents completed the questionnaires with a representative from an independent fielding company. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’14 (response rate was 91%, N=639). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’14 COS report and the non- weighted data presented in appendices A, B, C, D, and F. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix E (page 105). 3 World Bank Group Country Opinion Survey 2017: Liberia III. Demographics of the Sample Current Position ▪ For further analyses, respondents from the Office of the President/Prime Minister were combined with respondents from the office of a minister; employees of ministries were combined with respondents from PMUs/consultants/contractors on WBG supported projects; respondents from the financial sector/private banks were combined with respondents from private sector organizations; and respondents from NGOs/community based organizations, faith-based groups, youth groups, private foundations, and trade unions were combined in the “CSO” category. 4 World Bank Group Country Opinion Survey 2017: Liberia III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2017: Liberia III. Demographics of the Sample (continued) Geographic Locations ▪ Geographic location comparisons can be found in Appendix C (page 95). Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2017: Liberia III. Demographics of the Sample (continued) Familiarity with the World Bank Group ▪ Year comparison: Respondents in this year’s Country Survey had significantly higher levels of familiarity with the WBG than respondents in the FY’14 Country Survey (weighted mean in FY’17 = 5.6; weighted mean in FY’14 = 5.2)1. ▪ Respondents’ levels of familiarity with the WBG were significantly, strongly correlated with their ratings of the WBG’s overall effectiveness in Liberia, and significantly, moderately correlated with the extent to which the WBG plays a relevant role in development in Liberia, and the extent to which the WBG contributes to the country’s development results. 1 Please refer to Appendix E (page 105) for more details on weighting. The means in the chart were calculated based on un-weighted data. 7 World Bank Group Country Opinion Survey 2017: Liberia IV. General Issues Facing Liberia Headed in the Right Direction2 ▪ Year comparison: This year’s respondents were significantly less likely to believe that Liberia is headed in the wrong direction compared to respondents in the FY’14 Country Survey. ▪ Stakeholder groups: In this year’s Country Survey, employees of ministries/PMUs/ consultants/contractors working on WBG supported projects were significantly more likely to indicate that Liberia is headed in the right direction, while respondents from academia/research institutes/think tanks and the media were significantly less positive about the prospect of Liberia. 2 Percentages presented in the chart were calculated based on weighted data from FY’17 and FY’14. 8 World Bank Group Country Opinion Survey 2017: Liberia IV. General Issues Facing Liberia (continued) Development Priority ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the most important development priorities in Liberia were “education” (50%), “energy” (36%), “job creation/employment” (29%), and “transport” (28%). 9 World Bank Group Country Opinion Survey 2017: Liberia IV. General Issues Facing Liberia (continued) What Would Contribute Most to Reducing Poverty ▪ Year comparison: In the previous FY’14 Country Survey, respondents indicated that the greatest contributors to poverty reduction in Liberia were “education” (30%), “energy” (29%), and “economic growth” (28%). 10 World Bank Group Country Opinion Survey 2017: Liberia IV. General Issues Facing Liberia (continued) Factors Contributing to “Shared Prosperity” ▪ Year comparison: In the previous FY’14 Country Survey, respondents indicated that shared prosperity in Liberia can be best achieved through “education and training that better ensure job opportunity” (34%) and “better employment opportunities for young people” (32%). 11 World Bank Group Country Opinion Survey 2017: Liberia IV. General Issues Facing Liberia (continued) Gap between the Rich and the Poor Global Climate Change 12 World Bank Group Country Opinion Survey 2017: Liberia IV. General Issues Facing Liberia (continued) Early Childhood Development 13 World Bank Group Country Opinion Survey 2017: Liberia V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts ▪ Year comparison: Respondents in the previous FY’14 Country Survey most often attributed failed or slow WBG assisted reform efforts to that “there is not an adequate level of citizen/civil society participation” (49%). 14 World Bank Group Country Opinion Survey 2017: Liberia V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness3 (Indicator Question) Achieving Development Results (Indicator Question) Building/Strengthening Existing Country Systems (Indicator Question) 3 Means presented in the charts on this page were calculated based on weighted data. 15 World Bank Group Country Opinion Survey 2017: Liberia V. Overall Attitudes toward the World Bank Group (continued) WBG Staff Preparedness4 WBG Staffing in Liberia 4 Means presented in the charts on this page were calculated based on weighted data. 16 World Bank Group Country Opinion Survey 2017: Liberia V. Overall Attitudes toward the World Bank Group (continued) The World Bank and the IFC Working Together ▪ Only those stakeholders who responded “Yes” to the question “Do your projects involve both the World Bank and the IFC?” provided their views on the working relationship between the World Bank and the IFC. 17 World Bank Group Country Opinion Survey 2017: Liberia V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups ▪ Stakeholder groups: Respondents from local government had the highest mean ratings for the aggregated responses to the twenty-eight COS indicator questions, whereas respondents from academia and bilateral/multilateral agencies had significantly lower mean ratings. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (see page 66). ▪ Collaboration: Respondents who collaborate with the WBG had significantly higher mean ratings for the aggregated responses to the twenty-eight COS indicator questions (mean rating = 7.2) compared to respondents who do not collaborate with the WBG (mean rating = 6.9). Responses for individual indicator questions by exposure to the WBG can be found in Appendix F (page 111). 18 World Bank Group Country Opinion Survey 2017: Liberia V. Overall Attitudes toward the World Bank Group (continued) Greatest Value ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG’s greatest values to Liberia were “capacity development” (47%) and “financial resources” (38%). 19 World Bank Group Country Opinion Survey 2017: Liberia V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG’s greatest weakness in its work in Liberia was “not enough public disclosure of its work” (42%). 20 World Bank Group Country Opinion Survey 2017: Liberia VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison5 5 Means presented in this chart were calculated based on weighted data. See Appendix E for details. 21 World Bank Group Country Opinion Survey 2017: Liberia VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration6 6 Note in the Appendix on the sectoral effectiveness (Appendix A, page 57) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 22 World Bank Group Country Opinion Survey 2017: Liberia VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Liberia, bivariate correlational analyses were conducted using respondents’ ratings of the thirty specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results. ▪ Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in Liberia. The areas determined to be key drivers from these analyses were: ➢ The WBG’s effectiveness at education; and ➢ The WBG’s effectiveness at security/stabilization/reconstruction. ▪ Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Liberia, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The area determined to be key driver from these analyses was: ➢ The WBG’s effectiveness at natural resource management/forestry; ➢ The WBG’s effectiveness at disaster risk management; and ➢ The WBG’s effectiveness at climate change. 23 World Bank Group Country Opinion Survey 2017: Liberia VI. Sectoral Effectiveness (continued) The WBG Promoting Private Public Partnerships Helping the Poorest 24 World Bank Group Country Opinion Survey 2017: Liberia VII. How the World Bank Group Operates The World Bank Group’s Work in Liberia: Year Comparison7 The World Bank Group’s Work in Liberia: Collaboration 7 Means in the chart were calculated based on weighted data. 25 World Bank Group Country Opinion Survey 2017: Liberia VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison8 8 Means in the chart were calculated based on weighted data. 26 World Bank Group Country Opinion Survey 2017: Liberia VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration 27 World Bank Group Country Opinion Survey 2017: Liberia VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison9 9 Means in the chart were calculated based on weighted data. 28 World Bank Group Country Opinion Survey 2017: Liberia VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration 29 World Bank Group Country Opinion Survey 2017: Liberia VII. How the World Bank Group Operates (continued) Collaboration between the UN and the WBG Internal Measuring and Monitoring 30 World Bank Group Country Opinion Survey 2017: Liberia VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities ▪ Year comparison: This year’s respondents were significantly more likely to consult the WBG’s knowledge work and activities “a few times a year” compared to respondents in the previous FY’14 Country Survey. ▪ Stakeholder groups: Respondents from the Office of the President/Prime Minister/ Minister indicated the most frequent usage (weekly/monthly) of the WBG’s knowledge work and activities compared to respondents from other stakeholder groups. 31 World Bank Group Country Opinion Survey 2017: Liberia VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Liberia’s Knowledge Needs10 (Indicator Question) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 10 Means in the charts on this page were calculated based on weighted data. 32 World Bank Group Country Opinion Survey 2017: Liberia VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities11 11 Means in the chart were calculated based on weighted data. 33 World Bank Group Country Opinion Survey 2017: Liberia VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Liberia’s Needs for Financial Instruments12 (Indicator Question) Effectiveness of WBG’s Instruments 12 Means in the chart were calculated based on weighted data. 34 World Bank Group Country Opinion Survey 2017: Liberia IX. World Bank Group’s Response to Ebola and Refugee Crisis The WBG’s Work in Response to the Ebola Outbreak in Liberia 35 World Bank Group Country Opinion Survey 2017: Liberia IX. WBG’s Response to Ebola and Refugee Crisis (continued) The WBG’s Activities Related to the Ebola Crisis 36 World Bank Group Country Opinion Survey 2017: Liberia IX. WBG’s Response to Ebola and Refugee Crisis (continued) The WBG Playing a Leading Role in Post-Ebola Recovery vs. Other Donors 37 World Bank Group Country Opinion Survey 2017: Liberia IX. WBG’s Response to Ebola and Refugee Crisis (continued) Response to the Refugee Crisis in Liberia Impact of the Refugee Crisis 38 World Bank Group Country Opinion Survey 2017: Liberia IX. WBG’s Response to Ebola and Refugee Crisis (continued) The WBG’s Support to the Refugee Crisis in Liberia 39 World Bank Group Country Opinion Survey 2017: Liberia X. The Future Role of the World Bank Group in Liberia Making the World Bank Group of Greater Value ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG should “reach out more to groups outside of Government” (39%) to make itself of greater value in Liberia. 40 World Bank Group Country Opinion Survey 2017: Liberia X. The Future Role of the WBG in Liberia (continued) The World Bank Group Should Collaborate More with … ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG should work more with “private sector” (29%) and “NGOs” (29%) to ensure better development results in Liberia. 41 World Bank Group Country Opinion Survey 2017: Liberia X. The Future Role of the WBG in Liberia (continued) Where the World Bank Group Should Focus its Resources ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG should focus its resources on “education” (43%), “health” (42%), and “energy” (40%). 42 World Bank Group Country Opinion Survey 2017: Liberia X. The Future Role of the WBG in Liberia (continued) Future Combination of the WBG Services 43 World Bank Group Country Opinion Survey 2017: Liberia XI. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 66) for all responses by stakeholder groups. General Information Sources ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that they got most of their information about economic and social development issues in Liberia from “local radio” (63%) and “local newspapers” (55%). 44 World Bank Group Country Opinion Survey 2017: Liberia XI. Communication and Outreach (continued) Preferred Information Sources ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that they would prefer to receive information from the WBG through its “seminars/ workshops/conferences” (32%) and “publications and other written materials” (32%). 45 World Bank Group Country Opinion Survey 2017: Liberia XI. Communication and Outreach (continued) Access to Information13 Access to the Internet ▪ 78 percent of respondents in this year’s Country Survey indicated that they had reliable access to the Internet. 13 Percentages presented in the charts on this page were calculated based on weighted data. 46 World Bank Group Country Opinion Survey 2017: Liberia XI. Communication and Outreach (continued) The WBG Website Usage14 Use of the WBG’s Social Media Channels 14 Percentages presented in the chart were calculated based on weighted data. 47 World Bank Group Country Opinion Survey 2017: Liberia XII. Appendices A. Responses to All Questions across All Respondents...................... 49 B. Responses to All Questions by Stakeholder Groups ...................... 66 C. Responses to Indicator Questions by Geographic Location........... 95 D. Responses to Selected Questions by Level of Collaboration with the World Bank Group ........................................................................ 97 E. Responses to Selected Questions by Year................................... 105 F. Indicator Questions as a Function of Exposure to the WBG ........ 111 G. WBG Country Opinion Survey FY17 – Liberia Questionnaire ..... 112 Liberia 48 World Bank Group Country Opinion Survey 2017: Liberia Appendix A: Responses to All Questions across All Respondents (N=635) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Liberia Percentage of Respondents 1. In general would you say that Liberia is headed in ... ? (N=611) The right direction 69.9% The wrong direction 8.3% Not sure 21.8% 2. Listed below are a number of development priorities in Liberia. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Liberia? (Choose no more than THREE) (Responses Combined; N=619) Education 63.0% Job creation/employment 32.5% Energy 29.2% Health 26.5% Transport (e.g., roads, bridges, transportation) 19.1% Agriculture/fisheries 17.3% Economic growth 16.5% Private sector development 12.1% Security/stabilization/reconstruction 11.5% Gender equity 8.7% Public sector governance/reform (i.e., government effectiveness, public financial 7.8% management, public expenditure, fiscal system reform) Social protection (e.g., pensions, targeted social assistance) 6.8% Poverty reduction 6.3% Natural resource management/forestry 5.7% Water and sanitation 5.2% Anti-corruption 4.5% Judiciary reform 3.9% Crime and violence 3.2% Urban development 2.7% Equality of opportunity (i.e., social inclusion) 2.3% Local governance and institutions 2.3% Trade and exports 2.1% Financial markets 1.8% Social cohesion 1.1% Information and communications technology 0.8% Regional conflict and tensions 0.6% Climate change (e.g., mitigation, adaptation) 0.6% Solid waste management/environment 0.5% Infectious disease surveillance and response 0.5% Pollution 0.5% Global/regional integration 0.3% Disaster risk management 0.2% 49 World Bank Group Country Opinion Survey 2017: Liberia A. General Issues Facing Liberia (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Liberia? (Choose no more than THREE) (Responses Combined; N=614) Economic growth 56.5% Job creation/employment 55.0% Education 26.7% Anti-corruption 17.3% Agriculture/fisheries 16.9% Energy 16.8% Equality of opportunity (i.e., social inclusion) 14.5% Transport (e.g., roads, bridges, transportation) 13.4% Private sector development 11.7% Health 11.6% Trade and exports 10.4% Natural resource management/forestry 7.2% Local governance and institutions 5.5% Public sector governance/reform (i.e., government effectiveness, public financial 4.7% management, public expenditure, fiscal system reform) Social protection (e.g., pensions, targeted social assistance) 3.7% Judiciary reform 3.6% Financial markets 3.6% Water and sanitation 3.3% Urban development 2.8% Security/stabilization/reconstruction 2.8% Information and communications technology 2.3% Crime and violence 2.1% Infectious disease surveillance and response 1.8% Gender equity 1.1% Solid waste management/environment 0.8% Social cohesion 0.8% Disaster risk management 0.7% Climate change (e.g., mitigation, adaptation) 0.5% Global/regional integration 0.2% Pollution 0.0% Regional conflict and tensions 0.0% 50 World Bank Group Country Opinion Survey 2017: Liberia A. General Issues Facing Liberia (continued) 4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Liberia? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=597) Education and training that better ensure job opportunity 46.1% A growing middle class 22.4% Better entrepreneurial opportunities (i.e., to start small and medium sized 21.3% businesses) Better opportunity for the poor who live in rural areas 20.6% Consistent economic growth 19.1% Greater access to health and nutrition for citizens 15.2% Better employment opportunities for young people 14.2% Greater access to micro-finance for the poor 11.6% Better opportunity for the poor who live in urban areas 8.0% Greater voice and participation for citizens to help ensure greater accountability 7.7% Better quality public services 5.9% Better employment opportunities for women 3.5% More reliable social safety net 3.4% Other 0.3% 5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Liberia? Percentage of Respondents (Select only ONE response) (N=629) A very big problem 85.1% A moderately big problem 9.7% A small problem 2.2% Not a problem at all 1.9% Don’t know 1.1% 6. In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in your country? (Select only ONE Percentage of Respondents response) (N=632) A very serious problem 57.3% A somewhat serious problem 27.1% Not too serious problem 13.0% Not a problem 1.6% Don’t know 1.1% 7. In your view, is early childhood development (i.e. nutrition, growth, Liberiae, and education) a very important, moderately important, slightly important, or not an important development priority in Liberia? (Select only ONE Percentage of Respondents response) (N=633) A very important development priority 88.5% A moderately important development priority 7.0% A slightly important development priority 2.4% Not an important development priority 1.9% Don’t know 0.3% 51 World Bank Group Country Opinion Survey 2017: Liberia B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Liberia? 610 0 5.59 3.15 (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s effectiveness 511 96 6.98 2.70 in Liberia. (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Liberia solve its most complicated 461 148 7.22 2.66 development challenges? (1-To no degree at all, 10-To a very significant degree) 4. When thinking about how the World Bank Group can have the most impact on development results in Liberia, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge Percentage of Respondents services) in Liberia? (Choose no more than THREE) (Responses Combined; N=624) Education 52.1% Energy 38.1% Job creation/employment 35.1% Economic growth 26.3% Health 25.8% Transport (e.g., roads, bridges, transportation) 22.0% Agriculture/fisheries 20.7% Water and sanitation 11.1% Poverty reduction 10.3% Private sector development 9.9% Natural resource management/forestry 7.1% Security/stabilization/reconstruction 5.1% Public sector governance/reform (i.e., government effectiveness, public financial 5.1% management, public expenditure, fiscal system reform) Judiciary reform 4.3% Anti-corruption 4.2% Financial markets 3.7% Equality of opportunity (i.e., social inclusion) 2.7% Regional conflict and tensions 1.9% Gender equity 1.8% Crime and violence 1.8% Local governance and institutions 1.8% Social protection (e.g., pensions, targeted social assistance) 1.6% Solid waste management/environment 1.0% Disaster risk management 0.8% Trade and exports 0.8% Information and communications technology 0.8% Climate change (e.g., mitigation, adaptation) 0.6% Global/regional integration 0.5% Urban development 0.5% Social cohesion 0.3% Infectious disease surveillance and response 0.2% Pollution 0.0% 52 World Bank Group Country Opinion Survey 2017: Liberia B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=582) activity do you believe is of greatest VALUE and which activity Greatest 2nd Greatest is of second greatest value in Liberia? Value Value Combined Capacity development related to World Bank Group supported 23.7% 14.0% 37.7% projects Technical assistance 17.9% 14.1% 32.0% Financial resources 17.5% 12.4% 29.9% Implementation support 6.9% 12.0% 18.9% Donor coordination 7.4% 9.0% 16.4% Policy advice, studies, analyses 5.0% 10.2% 15.2% Promoting knowledge sharing 6.4% 7.8% 14.1% Bringing together different groups of stakeholders 8.9% 3.9% 12.8% Mobilizing third party financial resources 2.9% 8.7% 11.6% Strategy formulation (e.g., PRSP assistance) 1.9% 3.9% 5.8% Data and statistics 1.2% 3.7% 4.9% Other 0.3% 0.2% 0.5% 6. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Liberia? (Choose no more than TWO) (Responses Combined; N=617) Not willing to honestly criticize policies and reform efforts in the country 23.2% World Bank Group’s processes too complex 21.2% Not enough public disclosure of its work 20.6% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational 19.4% policies and procedures) Not collaborating enough with stakeholders outside the Government 18.3% Don’t know 14.9% Staff too inaccessible 12.8% Too influenced by developed countries 12.2% Not adequately sensitive to political/social realities in Liberia 8.6% Not aligned with country priorities 7.9% Inadequate number of World Bank Group staff members located in the country 5.2% Not exploring alternative policy options 4.1% Not focused enough on issues that are unique to post-conflict countries 3.2% Not client focused 2.9% Its advice and strategies do not lend themselves to practical problem solving 2.6% Not aligned with other donors’ work 2.3% Other 1.5% The credibility of its knowledge/data 1.3% Arrogant in its approach 1.0% 7. To what extent do you believe that the World Bank Group’s work and suppor t Percentage of Respondents help the poorest in Liberia? (Select only ONE response) (N=622) To a fully sufficient degree 13.8% To a somewhat sufficient degree 42.4% To a somewhat insufficient degree 19.9% To a very insufficient degree 13.0% Don’t know 10.8% 53 World Bank Group Country Opinion Survey 2017: Liberia B. Overall Attitudes toward the World Bank Group (continued) 8. How EFFECTIVE do you believe the following World Bank Group’s Effectiveness instruments are in supporting the Liberia Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) N N/A Mean SD 1. Investment Project Financing (IPF) 309 226 6.64 2.52 2. Development Policy Financing (DPF) 306 204 6.87 2.49 3. Trust funds and grants 340 176 7.01 2.47 4. Guarantees 266 219 6.39 2.46 5. IFC Investment Services 218 269 6.77 2.35 6. IFC Advisory Services 215 277 6.89 2.32 9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more Percentage of Respondents in your country? (Choose no more than TWO) (Responses Combined; N=621) NGOs/Community Based Organizations 43.6% Private sector 33.7% Local government 31.4% Youth/university groups 19.8% Beneficiaries 14.3% Media 12.1% Academia/think tanks/research institutes 11.3% Donor community 7.9% Foundations 6.1% Regional organizations (e.g., African Union, ECOWAS, Africa Rice Center, Mano 5.2% River Union) UN agencies 3.5% Parliament 2.1% UN and regional peace keeping forces 1.8% Don’t know 1.6% Other 1.4% Emerging donors 0.8% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Liberia? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. Overall the World Bank Group currently plays a relevant role in 513 62 7.30 2.70 development in Liberia* 11. The World Bank Group’s work is aligned with what I consider the 456 71 7.23 2.52 development priorities for Liberia* 54 World Bank Group Country Opinion Survey 2017: Liberia B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Degree Liberia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 12. Responsiveness to needs* 450 105 6.71 2.43 13. Flexibility (in terms of the institution’s products and services)* 383 144 6.10 2.45 14. Flexibility (in terms of changing country circumstances)* 432 98 6.45 2.45 15. Being inclusive* 431 81 6.63 2.46 16. Openness (sharing data and other information)* 422 94 6.67 2.66 17. Collaboration with the Government* 475 69 8.07 2.17 18. The speed in which it gets things accomplished on the ground* 421 109 6.19 2.47 19. Helping to bring discipline/effective supervision to implementation of 438 96 6.82 2.44 investment projects* 20. Collaboration with civil society* 434 88 6.21 2.62 21. Staff accessibility* 411 113 5.69 2.83 22. Collaboration with other donors and development partners* 435 105 7.85 2.17 23. Collaboration with the private sector* 382 148 6.15 2.58 24. Collaboration with the UN* 417 106 8.49 2.05 25. Straightforwardness and honesty* 394 130 7.38 2.42 26. Treating clients and stakeholders in Liberia with respect* 424 102 7.34 2.29 27. Being a long-term partner* 475 66 8.51 2.01 28. In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your Percentage of Respondents country? (Select only ONE response) (N=586) More effective collaboration 27.8% The same level of effective collaboration 42.5% Less effective collaboration 7.8% Don't know 21.8% 29. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more Percentage of Respondents than THREE) (Responses Combined; N=622) Poor coordination within the Government 33.9% There is not an adequate level of citizen/civil society participation 33.0% The Government works inefficiently 32.2% The World Bank Group does not do adequate follow through/follow-up 29.6% Reforms are not well thought out in light of country challenges 27.0% Political pressures and obstacles 25.2% Lack of/inadequate levels of capacity in Government 21.7% Poor donor coordination 20.7% The World Bank Group is not sensitive enough to political/social realities on the 18.5% ground Poor coordination within the World Bank Group 13.5% The World Bank Group works too slowly 10.8% Inadequate funding 9.6% Ongoing conflict and instability 7.7% Other 1.8% 55 World Bank Group Country Opinion Survey 2017: Liberia C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Liberia? (1-Not important at all, 10-Very important) N DK Mean SD 1. Social protection (e.g., pensions, targeted social assistance) 509 38 8.11 2.41 2. Gender equity 501 41 7.86 2.56 3. Private sector development 515 30 8.86 1.96 4. Education 540 28 9.48 1.48 5. Public sector governance/reform (i.e., government effectiveness, public 520 29 9.13 1.54 financial management, public expenditure, fiscal system reform) 6. Global/regional integration 499 42 8.13 2.20 7. Agriculture/fisheries 529 29 9.22 1.54 8. Urban development 510 29 8.81 1.93 9. Energy 517 28 9.40 1.43 10. Water and sanitation 522 26 9.28 1.45 11. Pollution 502 32 8.69 1.99 12. Job creation/employment 515 32 9.38 1.42 13. Health 525 25 9.45 1.36 14. Financial markets 516 32 8.75 1.78 15. Transport (e.g., roads, bridges, transportation) 532 25 9.17 1.73 16. Solid waste management/environment 506 32 8.58 2.01 17. Trade and exports 509 31 8.20 2.24 18. Crime and violence 506 32 8.48 2.06 19. Natural resource management/forestry 505 32 8.97 1.58 20. Climate change (e.g., mitigation, adaptation) 508 33 8.68 1.95 21. Poverty reduction 523 26 9.33 1.41 22. Anti-corruption 518 30 8.99 1.79 23. Judiciary reform 517 27 8.95 1.84 24. Economic growth 516 28 9.28 1.39 25. Disaster risk management 501 32 8.59 2.09 26. Equality of opportunity (i.e., social inclusion) 507 30 8.84 1.76 27. Infectious disease surveillance and response 496 36 8.91 1.75 28. Information and communications technology 505 33 8.39 1.99 29. Security/stabilization/reconstruction 507 28 8.85 1.71 30. Regional conflict and tensions 500 33 8.34 2.08 31. Local governance and institutions 513 29 8.56 2.09 32. Social cohesion 502 40 8.27 2.10 56 World Bank Group Country Opinion Survey 2017: Liberia C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the work Effectiveness it does in the following areas of development in Liberia? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Social protection (e.g., pensions, targeted social assistance) 341 218 6.11 2.68 2. Gender equity 411 136 7.08 2.40 3. Private sector development 373 165 6.19 2.66 4. Education 447 111 7.42 2.41 5. Public sector governance/reform (i.e., government effectiveness, public 426 117 7.43 2.29 financial management, public expenditure, fiscal system reform) 6. Global/regional integration 365 174 6.91 2.35 7. Agriculture/fisheries 390 154 6.71 2.67 8. Urban development 410 125 7.10 2.41 9. Energy 399 137 7.26 2.63 10. Job creation/employment 417 118 6.55 2.72 11. Health 449 94 7.79 2.29 12. Financial markets 359 178 6.59 2.64 13. Transport (e.g., roads, bridges, transportation) 402 141 7.33 2.65 14. Rural development 418 121 6.41 2.57 15. Trade and exports 337 191 6.05 2.67 16. Solid waste management/environment 400 135 7.05 2.59 17. Natural resource management/forestry 359 181 6.54 2.55 18. Climate change (e.g., mitigation, adaptation) 369 164 6.50 2.66 19. Poverty reduction 413 127 6.29 2.79 20. Anti-corruption 363 180 5.76 2.88 21. Judiciary reform 363 173 6.71 2.74 22. Economic growth 424 113 6.84 2.53 23. Disaster risk management 341 188 6.83 2.70 24. Equality of opportunity (i.e., social inclusion) 396 144 6.45 2.57 25. Infectious disease surveillance and response 395 142 7.55 2.25 26. Information and communications technology 364 174 6.71 2.47 27. Security/stabilization/reconstruction 386 147 6.78 2.43 28. Land reform and administration 363 176 6.64 2.71 29. Local governance and institutions 398 142 6.62 2.64 30. Social cohesion 367 175 6.68 2.46 Achieving Development Results* N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development results in Liberia? (1-To no degree at all, 10-To a very significant 549 74 7.80 2.10 degree) Building and Strengthening Country Systems* N DK Mean SD 4. To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in Liberia? 518 92 7.59 2.18 (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Liberia? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group’s financial instruments (i.e., investment lending, 532 80 6.63 2.77 Development Policy Loan, Trust Funds, etc.) meet the needs of Liberia* 6. The World Bank Group meets Liberia’s needs for knowledge services (e.g., 474 104 6.65 2.54 research, analysis, data, technical assistance)* 57 World Bank Group Country Opinion Survey 2017: Liberia D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=596) Weekly 4.0% Monthly 8.9% A few times a year 26.8% Rarely 23.8% Never 36.4% In Liberia, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 402 166 6.42 2.47 3. Include appropriate level of stakeholder involvement during preparation 404 144 6.59 2.43 4. Lead to practical solutions 428 120 6.95 2.25 5. Are accessible (well written and easy to understand) 417 130 6.45 2.67 6. Are source of relevant information on global good practices 434 119 7.45 2.27 7. Are relevant to country challenges 460 92 7.43 2.35 8. Are adequately disseminated 419 126 5.82 2.80 9. Are translated enough into local language 399 146 4.57 2.91 10. Are adaptable to Liberia’s specific development challenges and country 436 119 6.86 2.43 circumstances* Overall Evaluations N DK Mean SD 11. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your 511 92 7.62 2.17 country?* (1-Not significant at all, 10-Very significant) 12. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 505 99 7.53 2.21 technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 378 204 6.34 2.85 2. The World Bank Group effectively monitors and evaluates the projects and 499 83 7.35 2.48 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 380 184 6.81 2.48 4. The World Bank Group’s “Safeguard Policy” requirements are reasonable 382 170 7.34 2.29 5. The World Bank Group’s conditions on its lending are reasonable 359 193 7.14 2.36 6. The World Bank Group takes decisions quickly in Liberia* 435 125 5.90 2.73 7. Working with the World Bank Group increases Liberia's institutional capacity 497 76 7.83 2.12 8. Where country systems (e.g., procurement, financial management, etc.) are 402 158 7.67 2.14 adequate, the World Bank Group makes appropriate use of them* 9. The World Bank Group provides effective implementation support (i.e., 484 87 7.61 2.23 supervision of projects) 58 World Bank Group Country Opinion Survey 2017: Liberia E. Working with the World Bank Group (continued) WBG Promoting PPP in Liberia N DK Mean SD 10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Liberia? (1-To no 470 135 7.32 2.24 degree at all, 10-To a very significant degree) WBG Staffing in Liberia N DK Mean SD 11. To what extent do you believe the World Bank Group is adequately staffed in 377 228 6.56 2.62 Liberia? (1-To no degree at all, 10-To a very significant degree) Measuring and Correcting the World Bank Group’s Work N DK Mean SD 12. To what extent do you believe the World Bank Group measures and corrects its work in real time in Liberia? (1-To no degree at all, 10-To a very significant 405 202 7.00 2.26 degree) Ebola Response To what extent do you agree with the following statements related to the Level of Agreement World Bank Group’s work in response to the Ebola outbreak in Liberia since March 2014? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 13. The level of the World Bank Group’s grant financing in response to the Ebola 518 81 8.26 2.23 outbreak in Liberia was appropriate. 14. The World Bank Group’s grant financing in response to the Ebola outbreak 488 77 7.72 2.41 was done at the appropriate speed. 15. The World Bank Group’s grant financing in response to the Ebola outbreak in 463 92 7.96 2.23 Liberia was flexible to address complex challenges in changing environment. 16. The World Bank Group’s grant financing in response to the Ebola outbreak in Liberia enabled the government to own and manage responses, rather than 472 90 7.96 2.24 creating parallel structure. 17. The World Bank Group’s work (advice, grant financing, etc.) in response to the Ebola outbreak helped engender institutional change to improve health 485 77 8.12 2.18 Liberiae service management and response in Liberia. 18. The World Bank Group’s work (advice, grant financing, etc.) is helping to build institutional capacity for future management of outbreaks of 472 89 8.00 2.13 pandemics and epidemics. 19. The World Bank Group role as convener and facilitator of other donors was 474 92 8.01 2.21 very effective in response to last year’s Ebola crisis. 20. When considering the World Bank Group’s Ebola crisis related work in Liberia, which of the following activities were most useful? (Choose no Percentage of Respondents more than TWO) (Responses Combined; N=582) Mobilizing donor support 50.3% Institutional capacity building 37.5% Knowledge exchange 35.6% World Bank Group’s grant financing 22.2% Building country ownership 21.1% Damage assessment (post-outbreak needs assessment) 16.0% Beneficiary targeting 12.2% Other 1.9% 59 World Bank Group Country Opinion Survey 2017: Liberia E. Working with the World Bank Group (continued) 21A. When considering post-Ebola recovery, which THREE areas below would benefit most from the World Bank Group playing a leading role among Percentage of Respondents international partners in Liberia? (Choose no more than THREE) (Responses Combined; N=593) Health (e.g., rapid response to epidemics such as Ebola) 84.0% Education (e.g., increased quality of school education) 49.9% Water and sanitation (e.g., improved access to clean water, solid waste 46.7% management) Social protection (e.g., social safety nets for the vulnerable, specifically in Ebola 40.8% affected areas) Energy (e.g., increased power generation and access to electricity) 34.6% Governance (e.g., government effectiveness, good governance) 20.2% Private sector development 19.1% 21B. Which THREE areas below would benefit most from other donors in Liberia? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=552) Education (e.g., increased quality of school education) 57.1% Private sector development 43.1% Energy (e.g., increased power generation and access to electricity) 41.7% Governance (e.g., government effectiveness, good governance) 41.7% Social protection (e.g., social safety nets for the vulnerable, specifically in Ebola 41.1% affected areas) Water and sanitation (e.g., improved access to clean water, solid waste 37.7% management) Health (e.g., rapid response to epidemics such as Ebola) 33.5% Refugee Crisis Donors Supporting Government Efforts N DK Mean SD 22. To what extent do you believe that the donor community is doing enough to support the Government’s efforts related to refugees in Liberia? (1-To no 470 122 7.90 2.09 degree at all, 10-To a very significant degree) 23. In which of the following areas do you believe the World Bank Group should provide resources when it comes to supporting the refugee crisis in Percentage of Respondents Liberia? (Choose no more than TWO) (Responses Combined; N=586) Education and health 77.5% Jobs 30.2% Supporting poor and marginalized local communities 21.3% Business development 20.0% Infrastructure 17.4% Macro issues (fiscal accounts, balance of payments, etc.) 14.3% Social cohesion 8.5% Public services 7.7% Don’t know 1.7% Other 0.3% 60 World Bank Group Country Opinion Survey 2017: Liberia E. Working with the World Bank Group (continued) 24. Please rate how you feel when you think about the impact of the refugees in regards to…. Percentage of Respondents (N=568) A very negative A somewhat A somewhat A very positive No impact impact negative impact positive impact impact at all Liberia’s economy 21.8% 37.1% 22.2% 14.4% 4.4% Social cohesion 17.5% 30.7% 30.9% 15.8% 5.1% National security 26.5% 35.4% 22.8% 11.9% 3.4% Public service delivery 14.7% 35.1% 29.2% 13.7% 7.3% Liberia’s poor and 19.9% 42.6% 20.8% 8.0% 8.7% marginalized F. The Future Role of the World Bank Group in Liberia 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Liberia? (Choose no more than TWO) (Responses Combined; N=603) Increase the level of capacity development in the country 32.8% Reach out more to groups outside of Government 30.7% Collaborate more effectively with Government clients (e.g., national, state, local) 27.4% Reduce the complexity of obtaining World Bank Group financing 20.4% Offer more innovative knowledge services 18.2% Work faster 15.8% Help to bring discipline/effective supervision to implementation of investment 14.4% projects Provide more adequate data/knowledge/statistics/figures on Liberia’s economy 10.8% Offer more innovative financial products 10.1% Improve the quality of its experts as related to Liberia’s specific challenges 7.8% Improve the competitiveness of its financing compared to markets (e.g., cost, 3.6% timeliness, other terms) Ensure greater selectivity in its work 3.3% Increase the level of World Bank Group staffing in Liberia’s office 3.0% Other 1.3% 2. When considering the combination of services that the World Bank Group offers in Liberia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more Percentage of Respondents of in Liberia? (Select only ONE response) (N=588) Financial services 38.4% Knowledge products 26.4% The combination is appropriate for Liberia 25.0% Don't know 4.9% Convening services 3.7% None of the above 1.5% 61 World Bank Group Country Opinion Survey 2017: Liberia G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Liberia? (Choose no more than TWO) (Responses Combined; N=610) Local radio 86.2% Local newspapers 42.0% Internet 23.1% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 15.7% International radio 14.8% Local television 6.1% International newspapers 2.5% Periodicals 1.8% International television 1.5% Other 1.3% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=602) World Bank Group’s publications and other written materials 44.7% World Bank Group’s seminars/workshops/conferences 40.4% World Bank Group’s website 31.9% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 22.6% Mobile phones 19.9% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 19.3% e-Newsletters 11.5% Other 4.2% 3. Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its Percentage of Respondents possession that is not on a list of exceptions? (N=580) Yes 19.0% No 81.0% Percentage of Respondents 4. Do you have reliable access to the Internet? (N=576) Yes 78.3% No 21.7% Percentage of Respondents 5. Do you use/have you used the World Bank Group website? (N=567) Yes 47.4% No 52.6% 6. Do you currently consult the World Bank Group social media sites (e.g., blogs, Percentage of Respondents Facebook, Twitter, YouTube, and Flickr)? (N=570) Yes 29.3% No 70.7% 7. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=424) High speed/WiFi 83.3% Dial-up 16.7% 62 World Bank Group Country Opinion Survey 2017: Liberia G. Communication and Information Sharing (continued) 8. How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for Percentage of Respondents information/knowledge that you can use in your work? (N=573) Weekly 15.0% Monthly 10.1% A few times a year 21.6% Rarely 19.2% Never 34.0% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 9. I find the World Bank Group’s websites easy to navigate 335 203 7.46 2.33 10. I find the information on the World Bank Group’s websites useful 336 183 7.97 2.25 11. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, 293 186 7.98 2.27 YouTube, Flickr) are valuable sources of information about the institution 12. When I need information from the World Bank Group I know how to find it 352 247 7.57 2.45 (e.g., whom to call, where to reach them, etc.) 13. The World Bank Group is responsive to my information requests and inquiries 252 288 7.40 2.76 H. Background Information 1. Which of the following best describes your current position? (Select only ONE Percentage of Respondents response) (N=590) Employee of a Ministry, Ministerial Department or Implementation Agency 15.6% NGO/Community Based Organization 13.6% Office of Parliamentarian 8.6% Local Government Office or Staff 7.3% Media (press, radio, TV, web, etc.) 7.3% Private Sector Organization 6.1% Faith-Based Group 4.7% Academia/Research Institute/Think Tank 4.7% Project Management Unit (PMU) overseeing implementation of project/ 4.4% Consultant/Contractor working on World Bank Group supported project/program Youth Group 4.4% Other 3.4% Office of Minister 3.1% Financial Sector/Private Bank 3.1% Judiciary Branch 2.9% Independent Government Institution (i.e., Regulatory Agency, Central 2.7% Bank/oversight institution) Private Foundation 2.2% Trade Union 2.2% Office of the President, Prime Minister 2.0% Bilateral/Multilateral Agency 1.7% 63 World Bank Group Country Opinion Survey 2017: Liberia H. Background Information (continued) 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=583) Education 20.4% Governance 12.7% Other 11.7% Agriculture 6.2% Generalist (specialized in multiple sectors) 6.0% Environment and natural resources 5.1% Finance and markets 4.5% Urban, rural, and social development 4.3% Social protection and labor 3.8% Health, nutrition, and population 3.8% Transport and ICT 3.6% Jobs 3.1% Public-private partnerships 2.7% Gender 2.6% Macroeconomics and fiscal management 2.4% Fragility, conflict and violence 1.9% Trade and competitiveness 1.7% Water 1.5% Energy and extractives 1.0% Poverty 0.9% Climate Change 0.2% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents (IDA, IFC, or MIGA) in your country? (N=561) Yes 32.4% No 67.6% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Liberia? (Select only ONE response) (N=379) The World Bank (IDA) 42.5% The International Finance Corporation (IFC) 20.3% The Multilateral Investment Guarantee Agency (MIGA) 6.1% Other 31.1% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=521) Yes 26.5% No 73.5% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Liberia? (Select only ONE response) (N=137) The two institutions work well together 41.6% The way the two institutions work together needs improvement 37.2% The two institutions do not work well together 8.8% Don't know 12.4% 64 World Bank Group Country Opinion Survey 2017: Liberia H. Background Information (continued) 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Liberia? (Choose no more than TWO) (Responses Combined; N=491) Observer (i.e., follow in media, discuss in informal conversations, etc.) 49.5% Use World Bank Group website for information, data, research, etc. 34.4% Collaborate as part of my professional duties 28.3% Use World Bank Group reports/data 27.7% Engage in World Bank Group related/sponsored events/activities 27.5% Percentage of Respondents 8. What’s your gender? (N=603) Female 27.4% Male 72.6% Percentage of Respondents 9. Which best represents your geographic location? (N=603) Western Liberia 13.9% Montserrado County (Monrovia and rural Montserrado) 48.6% South East 20.6% Northern Liberia 9.8% Central Liberia 7.1% 65 World Bank Group Country Opinion Survey 2017: Liberia Appendix B: Responses to All Questions by Stakeholder Groups15  Office of President/Prime Minister/Minister N=30  Office of Parliamentarian N=51  Employee of a Ministry/PMU/Consultant on a WBG-supported Project N=118  Local Government N=43  Bilateral/ Multilateral Agency N=10  Private Sector/Financial Sector/Private Bank N=54  CSO N=160  Media N=43  Independent Government Institution N=16  Academia/Research Institute/Think Tank N=28  Judiciary Branch N=17  Other N=20 A. General Issues facing Liberia In general, would you say that Liberia is headed in ... ?* Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Branch Other The right direction 73.3% 70.2% 86.1% 73.2% 60.0% 67.9% 70.3% 51.2% 81.3% 42.9% 60.0% 52.6% The wrong direction 3.3% 12.8% 3.5% 2.4% 0.0% 5.7% 8.2% 11.6% 0.0% 14.3% 6.7% 31.6% Not sure 23.3% 17.0% 10.4% 24.4% 40.0% 26.4% 21.5% 37.2% 18.8% 42.9% 33.3% 15.8% *Significantly different between stakeholder groups 15 Only 590 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 66 World Bank Group Country Opinion Survey 2017: Liberia A. General Issues facing Liberia (continued) Listed below are a number of development priorities in Liberia. Please identify which of the following you consider the most important development priorities in Liberia? (Choose no more than THREE) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary (Responses combined) Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Branch Other Social protection 0.0% 8.3% 4.3% 7.0% 10.0% 5.8% 10.8% 11.9% 0.0% 0.0% 0.0% 10.0% Gender equity* 10.3% 8.3% 3.5% 7.0% 0.0% 13.5% 12.7% 19.0% 0.0% 0.0% 0.0% 5.0% Private sector development* 10.3% 16.7% 18.3% 2.3% 20.0% 26.9% 7.6% 11.9% 20.0% 7.1% 17.6% 0.0% Education 69.0% 62.5% 62.6% 67.4% 100.0% 59.6% 63.3% 59.5% 60.0% 71.4% 41.2% 75.0% Security/stabilization/ 0.0% 16.7% 8.7% 9.3% 10.0% 9.6% 16.5% 7.1% 6.7% 10.7% 11.8% 10.0% reconstruction Public sector governance/reform 3.4% 12.5% 7.0% 7.0% 0.0% 3.8% 8.2% 4.8% 13.3% 14.3% 0.0% 10.0% Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.3% 0.0% 0.0% 0.0% 0.0% 0.0% Agriculture/fisheries* 34.5% 25.0% 14.8% 9.3% 0.0% 11.5% 13.3% 26.2% 20.0% 25.0% 23.5% 20.0% Urban development 0.0% 0.0% 4.3% 7.0% 0.0% 1.9% 3.8% 0.0% 0.0% 3.6% 0.0% 0.0% Energy* 51.7% 22.9% 25.2% 23.3% 40.0% 28.8% 32.3% 33.3% 26.7% 32.1% 41.2% 0.0% Water and sanitation 6.9% 4.2% 5.2% 11.6% 0.0% 1.9% 7.0% 2.4% 6.7% 0.0% 0.0% 5.0% Regional conflict and tensions 0.0% 2.1% 0.0% 0.0% 0.0% 1.9% 0.6% 0.0% 0.0% 0.0% 0.0% 0.0% Pollution 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.9% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 20.7% 29.2% 33.9% 34.9% 30.0% 40.4% 26.6% 31.0% 33.3% 46.4% 17.6% 50.0% Health 31.0% 20.8% 25.2% 34.9% 30.0% 17.3% 31.0% 14.3% 26.7% 25.0% 23.5% 40.0% Financial markets 0.0% 2.1% 1.7% 0.0% 0.0% 5.8% 2.5% 0.0% 6.7% 0.0% 0.0% 0.0% Transport* 10.3% 22.9% 31.3% 27.9% 10.0% 15.4% 9.5% 19.0% 13.3% 14.3% 35.3% 20.0% Solid waste 0.0% 2.1% 0.0% 2.3% 0.0% 0.0% 0.0% 2.4% 0.0% 0.0% 0.0% 0.0% management/environment Trade and exports 0.0% 0.0% 4.3% 2.3% 0.0% 3.8% 1.9% 0.0% 0.0% 3.6% 5.9% 0.0% Crime and violence 0.0% 8.3% 3.5% 7.0% 0.0% 3.8% 2.5% 0.0% 0.0% 0.0% 5.9% 0.0% Social cohesion 0.0% 0.0% 0.0% 7.0% 0.0% 0.0% 2.5% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management/ 0.0% 0.0% 7.0% 0.0% 10.0% 9.6% 7.0% 2.4% 13.3% 7.1% 5.9% 0.0% forestry Climate change 3.4% 0.0% 0.9% 2.3% 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% Poverty reduction 10.3% 10.4% 8.7% 7.0% 0.0% 9.6% 5.7% 4.8% 0.0% 0.0% 0.0% 0.0% Anti-corruption 3.4% 0.0% 7.0% 2.3% 10.0% 3.8% 4.4% 0.0% 6.7% 7.1% 5.9% 5.0% Judiciary reform* 3.4% 6.3% 2.6% 4.7% 0.0% 0.0% 2.5% 0.0% 6.7% 21.4% 17.6% 5.0% Economic growth 17.2% 12.5% 13.0% 11.6% 20.0% 19.2% 17.7% 21.4% 20.0% 7.1% 29.4% 30.0% Local governance and 10.3% 4.2% 0.9% 2.3% 0.0% 0.0% 0.6% 2.4% 6.7% 0.0% 11.8% 5.0% institutions* Disaster risk management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 0.0% 1.7% 0.0% 10.0% 3.8% 1.3% 7.1% 0.0% 3.6% 5.9% 5.0% Infectious disease surveillance 0.0% 0.0% 0.0% 2.3% 0.0% 1.9% 0.6% 0.0% 0.0% 0.0% 0.0% 0.0% and response Information and communications 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.3% 4.8% 0.0% 0.0% 0.0% 0.0% technology *Significantly different between stakeholder groups 67 World Bank Group Country Opinion Survey 2017: Liberia A. General Issues facing Liberia (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Liberia? (Choose no more than THREE) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary (Responses combined) Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Branch Other Economic growth 72.4% 59.2% 57.1% 58.1% 50.0% 56.9% 54.8% 51.2% 35.7% 46.4% 76.5% 60.0% Disaster risk management 0.0% 0.0% 0.9% 0.0% 0.0% 2.0% 0.6% 2.3% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 3.4% 12.2% 12.5% 20.9% 10.0% 21.6% 15.3% 20.9% 14.3% 14.3% 5.9% 10.0% Infectious disease surveillance 0.0% 4.1% 1.8% 2.3% 0.0% 3.9% 1.9% 0.0% 0.0% 0.0% 0.0% 0.0% and response Local governance and institutions 10.3% 2.0% 5.4% 7.0% 0.0% 3.9% 4.5% 7.0% 0.0% 0.0% 0.0% 0.0% Information and communications 0.0% 0.0% 2.7% 4.7% 0.0% 7.8% 1.9% 2.3% 0.0% 3.6% 0.0% 0.0% technology Social protection 3.4% 4.1% 2.7% 2.3% 10.0% 5.9% 3.8% 2.3% 0.0% 0.0% 0.0% 15.0% Solid waste management/ 0.0% 2.0% 0.0% 4.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% environment Trade and exports 13.8% 14.3% 9.8% 4.7% 10.0% 11.8% 7.0% 23.3% 7.1% 10.7% 0.0% 10.0% Crime and violence 3.4% 0.0% 1.8% 2.3% 0.0% 0.0% 3.8% 2.3% 0.0% 0.0% 5.9% 0.0% Climate change 0.0% 0.0% 1.8% 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Transport 10.3% 18.4% 17.9% 14.0% 0.0% 17.6% 12.7% 4.7% 14.3% 3.6% 5.9% 10.0% Social cohesion* 0.0% 0.0% 0.0% 7.0% 0.0% 0.0% 0.6% 0.0% 0.0% 0.0% 0.0% 0.0% Energy* 41.4% 8.2% 19.6% 7.0% 30.0% 9.8% 19.7% 14.0% 14.3% 21.4% 23.5% 5.0% Anti-corruption* 3.4% 20.4% 10.7% 11.6% 20.0% 21.6% 17.8% 32.6% 14.3% 25.0% 23.5% 30.0% Judiciary reform 0.0% 10.2% 2.7% 4.7% 0.0% 0.0% 2.5% 2.3% 0.0% 10.7% 0.0% 5.0% Water and sanitation* 0.0% 0.0% 1.8% 2.3% 20.0% 0.0% 7.6% 0.0% 7.1% 0.0% 0.0% 5.0% Pollution 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 55.2% 44.9% 53.6% 48.8% 60.0% 52.9% 58.6% 58.1% 21.4% 67.9% 64.7% 80.0% Health* 17.2% 14.3% 4.5% 11.6% 20.0% 13.7% 17.2% 2.3% 14.3% 7.1% 11.8% 0.0% Security/stabilization/ 0.0% 4.1% 2.7% 4.7% 0.0% 0.0% 3.2% 4.7% 0.0% 0.0% 0.0% 5.0% reconstruction Financial markets 0.0% 2.0% 3.6% 9.3% 0.0% 3.9% 3.2% 2.3% 7.1% 3.6% 0.0% 5.0% Public sector governance/reform 6.9% 6.1% 6.3% 9.3% 10.0% 3.9% 2.5% 7.0% 7.1% 0.0% 0.0% 5.0% Gender equity 0.0% 2.0% 0.9% 2.3% 0.0% 2.0% 1.3% 2.3% 0.0% 0.0% 0.0% 0.0% Private sector development 3.4% 12.2% 13.4% 9.3% 20.0% 11.8% 13.4% 9.3% 35.7% 17.9% 5.9% 5.0% Education 31.0% 26.5% 26.8% 32.6% 30.0% 29.4% 24.8% 23.3% 42.9% 32.1% 17.6% 20.0% Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.6% 0.0% 0.0% 0.0% 0.0% 0.0% Agriculture/fisheries* 10.3% 22.4% 25.0% 14.0% 10.0% 13.7% 8.9% 20.9% 35.7% 10.7% 52.9% 20.0% Regional conflict and tensions 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 6.9% 0.0% 7.1% 0.0% 0.0% 0.0% 2.5% 2.3% 0.0% 0.0% 0.0% 5.0% Natural resource management/ 3.4% 10.2% 5.4% 2.3% 0.0% 5.9% 6.4% 2.3% 28.6% 25.0% 5.9% 5.0% forestry* *Significantly different between stakeholder groups 68 World Bank Group Country Opinion Survey 2017: Liberia A. General Issues facing Liberia (continued) The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Liberia? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary (Responses combined) Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Branch Other Greater access to health and 33.3% 18.8% 7.7% 19.5% 10.0% 10.2% 19.2% 17.1% 14.3% 13.6% 11.8% 15.8% nutrition for citizens Better entrepreneurial 18.5% 18.8% 24.8% 9.8% 0.0% 36.7% 19.2% 28.6% 21.4% 18.2% 35.3% 10.5% opportunities A growing middle class 22.2% 20.8% 24.8% 19.5% 50.0% 28.6% 21.8% 31.4% 14.3% 22.7% 11.8% 10.5% Better opportunity for the poor 3.7% 31.3% 17.9% 39.0% 10.0% 10.2% 20.5% 20.0% 14.3% 22.7% 35.3% 5.3% who live in rural areas* Better opportunity for the poor 7.4% 0.0% 5.1% 9.8% 10.0% 6.1% 13.5% 8.6% 7.1% 13.6% 5.9% 5.3% who live in urban areas Consistent economic growth 25.9% 22.9% 18.8% 14.6% 20.0% 16.3% 16.0% 20.0% 21.4% 27.3% 11.8% 36.8% More reliable social safety net 0.0% 0.0% 3.4% 7.3% 0.0% 0.0% 3.8% 0.0% 7.1% 0.0% 0.0% 0.0% Greater access to micro-finance 11.1% 12.5% 8.5% 14.6% 0.0% 18.4% 7.1% 14.3% 21.4% 4.5% 41.2% 5.3% for the poor* Greater voice and participation for citizens to help ensure greater 7.4% 2.1% 12.0% 2.4% 0.0% 6.1% 9.6% 5.7% 0.0% 13.6% 0.0% 10.5% accountability Education and training that better 55.6% 54.2% 50.4% 43.9% 70.0% 49.0% 40.4% 22.9% 71.4% 45.5% 29.4% 47.4% ensure job opportunity* Better quality public services 0.0% 4.2% 6.0% 4.9% 20.0% 4.1% 5.8% 11.4% 0.0% 4.5% 0.0% 15.8% Better employment opportunities 7.4% 12.5% 17.9% 7.3% 10.0% 8.2% 18.6% 14.3% 7.1% 4.5% 11.8% 36.8% for young people Better employment opportunities 3.7% 2.1% 1.7% 7.3% 0.0% 6.1% 3.8% 5.7% 0.0% 4.5% 5.9% 0.0% for women Other 0.0% 0.0% 0.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% *Significantly different between stakeholder groups Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Liberia?* (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Branch Other A very big problem 60.0% 88.2% 89.7% 90.7% 90.0% 83.3% 85.4% 76.7% 100.0% 81.5% 94.1% 85.0% A moderately big problem 16.7% 7.8% 8.5% 2.3% 10.0% 9.3% 10.1% 23.3% 0.0% 18.5% 0.0% 5.0% A small problem 20.0% 3.9% 0.9% 0.0% 0.0% 3.7% 1.3% 0.0% 0.0% 0.0% 5.9% 0.0% Not a problem at all 0.0% 0.0% 0.9% 7.0% 0.0% 1.9% 1.9% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 3.3% 0.0% 0.0% 0.0% 0.0% 1.9% 1.3% 0.0% 0.0% 0.0% 0.0% 10.0% *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2017: Liberia A. General Issues facing Liberia (continued) In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in your country?* (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Branch Other A very serious problem 36.7% 60.8% 60.2% 76.7% 90.0% 48.1% 58.2% 58.1% 53.3% 39.3% 47.1% 40.0% A somewhat serious problem 40.0% 21.6% 30.5% 20.9% 0.0% 24.1% 24.1% 23.3% 46.7% 50.0% 52.9% 25.0% Not too serious problem 23.3% 13.7% 7.6% 2.3% 10.0% 25.9% 12.0% 16.3% 0.0% 10.7% 0.0% 25.0% Not a problem 0.0% 2.0% 0.8% 0.0% 0.0% 1.9% 3.8% 0.0% 0.0% 0.0% 0.0% 5.0% Don’t know 0.0% 2.0% 0.8% 0.0% 0.0% 0.0% 1.9% 2.3% 0.0% 0.0% 0.0% 5.0% *Significantly different between stakeholder groups In your view, is early childhood development (i.e. nutrition, growth, Liberiae, and education) a very important, moderately important, slightly important, or not an important development priority in Liberia?* (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Branch Other A very important development 86.7% 94.1% 89.0% 100.0% 80.0% 87.0% 90.6% 88.4% 100.0% 67.9% 64.7% 95.0% priority A moderately important 6.7% 5.9% 7.6% 0.0% 20.0% 11.1% 5.7% 9.3% 0.0% 7.1% 35.3% 0.0% development priority A slightly important development 6.7% 0.0% 1.7% 0.0% 0.0% 1.9% 1.3% 2.3% 0.0% 0.0% 0.0% 0.0% priority Not an important development 0.0% 0.0% 1.7% 0.0% 0.0% 0.0% 1.9% 0.0% 0.0% 25.0% 0.0% 0.0% priority Don’t know 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.6% 0.0% 0.0% 0.0% 0.0% 5.0% *Significantly different between stakeholder groups B. Overall Attitudes toward the World Bank Group Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Think Tank Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank 29 7.10 2.38 48 7.13 2.73 115 6.11 3.14 41 5.73 3.46 10 5.30 2.71 52 4.92 3.00 154 5.36 3.00 41 5.68 3.21 16 6.81 3.06 28 3.29 2.19 17 4.76 2.44 19 5.26 3.59 Group in Liberia?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups 70 World Bank Group Country Opinion Survey 2017: Liberia B. Overall Attitudes toward the World Bank Group (continued) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Think Tank Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World 28 7.36 2.08 43 7.42 2.36 102 7.34 2.69 31 8.10 2.79 10 6.10 2.56 42 7.29 2.42 132 6.57 2.66 36 6.17 2.75 13 7.77 2.71 19 5.79 2.82 13 6.77 2.42 13 7.23 2.55 Bank Group’s effectiveness in Liberia.* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Think Tank Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Liberia solve 27 6.63 2.19 35 7.74 2.01 92 7.92 2.53 30 8.27 2.50 8 6.25 2.55 37 7.05 2.58 119 6.55 2.75 31 7.55 1.86 13 8.92 1.32 17 5.65 2.64 12 5.92 3.60 12 7.92 2.39 its most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 71 World Bank Group Country Opinion Survey 2017: Liberia B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Liberia, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Liberia? (Choose no more than THREE) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary (Responses combined) Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Branch Other Energy* 53.6% 25.5% 44.0% 25.6% 40.0% 34.0% 42.1% 48.8% 50.0% 25.0% 64.7% 15.8% Water and sanitation* 28.6% 3.9% 12.1% 20.9% 10.0% 7.5% 10.1% 0.0% 12.5% 7.1% 11.8% 21.1% Pollution* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 10.7% 35.3% 29.3% 30.2% 50.0% 39.6% 41.5% 41.5% 12.5% 50.0% 17.6% 31.6% Health 32.1% 17.6% 21.6% 34.9% 20.0% 26.4% 27.0% 22.0% 12.5% 39.3% 11.8% 31.6% Regional conflict and tensions 0.0% 0.0% 4.3% 0.0% 0.0% 1.9% 3.1% 0.0% 0.0% 0.0% 0.0% 5.3% Financial markets 3.6% 3.9% 4.3% 2.3% 0.0% 5.7% 3.1% 2.4% 6.3% 0.0% 0.0% 0.0% Social protection 0.0% 2.0% 1.7% 2.3% 0.0% 3.8% 0.6% 2.4% 0.0% 0.0% 0.0% 0.0% Gender equity 3.6% 0.0% 0.0% 0.0% 0.0% 3.8% 3.1% 4.9% 0.0% 0.0% 0.0% 0.0% Private sector development* 7.1% 11.8% 13.8% 0.0% 40.0% 18.9% 5.7% 9.8% 18.8% 7.1% 17.6% 5.3% Education* 57.1% 49.0% 50.0% 69.8% 40.0% 66.0% 46.5% 39.0% 68.8% 71.4% 35.3% 73.7% Public sector governance/reform 3.6% 5.9% 6.0% 4.7% 0.0% 0.0% 3.1% 14.6% 6.3% 3.6% 5.9% 5.3% Security/stabilization/ 0.0% 7.8% 7.8% 9.3% 0.0% 0.0% 3.8% 2.4% 6.3% 3.6% 5.9% 15.8% reconstruction Global/regional integration 0.0% 0.0% 0.9% 0.0% 0.0% 0.0% 1.3% 0.0% 0.0% 0.0% 0.0% 0.0% Agriculture/fisheries 32.1% 37.3% 17.2% 23.3% 10.0% 18.9% 16.4% 26.8% 6.3% 14.3% 23.5% 15.8% Urban development 0.0% 0.0% 0.0% 2.3% 0.0% 1.9% 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% Judiciary reform* 0.0% 5.9% 3.4% 4.7% 10.0% 0.0% 4.4% 12.2% 0.0% 0.0% 23.5% 0.0% Economic growth 28.6% 23.5% 27.6% 20.9% 40.0% 32.1% 25.8% 41.5% 18.8% 17.9% 17.6% 21.1% Disaster risk management 0.0% 2.0% 0.0% 0.0% 0.0% 0.0% 0.6% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 3.9% 3.4% 0.0% 0.0% 1.9% 5.0% 2.4% 0.0% 0.0% 0.0% 5.3% Infectious disease surveillance 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.6% 0.0% 0.0% 0.0% 0.0% 0.0% and response Local governance and institutions 0.0% 0.0% 2.6% 2.3% 0.0% 0.0% 0.6% 2.4% 12.5% 3.6% 5.9% 0.0% Information and communications 3.6% 0.0% 0.0% 0.0% 0.0% 0.0% 1.3% 0.0% 0.0% 0.0% 0.0% 0.0% technology Transport* 17.9% 39.2% 21.6% 27.9% 20.0% 15.1% 23.3% 7.3% 18.8% 10.7% 29.4% 36.8% Solid waste management/ 0.0% 0.0% 0.0% 7.0% 0.0% 1.9% 1.3% 0.0% 0.0% 0.0% 0.0% 0.0% environment Trade and exports 0.0% 2.0% 0.9% 0.0% 10.0% 0.0% 1.3% 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 1.7% 0.0% 0.0% 0.0% 3.1% 2.4% 0.0% 0.0% 11.8% 0.0% Natural resource management/ 0.0% 3.9% 6.0% 0.0% 0.0% 7.5% 6.3% 2.4% 25.0% 35.7% 11.8% 5.3% forestry* Social cohesion 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.3% 0.0% 0.0% 0.0% 0.0% 0.0% Climate change 0.0% 2.0% 0.9% 4.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Poverty reduction 14.3% 9.8% 14.7% 7.0% 10.0% 9.4% 9.4% 9.8% 12.5% 7.1% 5.9% 10.5% Anti-corruption 3.6% 7.8% 3.4% 0.0% 0.0% 3.8% 5.0% 2.4% 6.3% 3.6% 0.0% 0.0% *Significantly different between stakeholder groups 72 World Bank Group Country Opinion Survey 2017: Liberia B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Liberia? Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ Greatest Value President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Branch Other Bringing together different 12.5% 4.8% 7.3% 9.8% 10.0% 15.7% 10.3% 5.1% 7.1% 7.7% 17.6% 5.3% groups of stakeholders Capacity development related to World Bank Group supported 25.0% 19.0% 20.9% 26.8% 10.0% 19.6% 25.3% 23.1% 21.4% 46.2% 11.8% 15.8% projects Technical assistance 20.8% 21.4% 20.9% 17.1% 0.0% 15.7% 18.5% 23.1% 28.6% 7.7% 17.6% 10.5% Policy advice, studies, analyses 8.3% 4.8% 2.7% 0.0% 20.0% 2.0% 8.2% 0.0% 0.0% 7.7% 5.9% 0.0% Financial resources* 12.5% 16.7% 20.0% 12.2% 50.0% 11.8% 14.4% 17.9% 28.6% 19.2% 17.6% 42.1% Data and statistics 0.0% 0.0% 2.7% 0.0% 0.0% 0.0% 1.4% 0.0% 0.0% 0.0% 0.0% 5.3% Promoting knowledge sharing 12.5% 7.1% 7.3% 2.4% 0.0% 5.9% 6.8% 10.3% 7.1% 0.0% 5.9% 5.3% Implementation support 4.2% 7.1% 9.1% 12.2% 0.0% 15.7% 2.7% 5.1% 0.0% 0.0% 0.0% 5.3% Mobilizing third party financial 0.0% 9.5% 1.8% 2.4% 10.0% 5.9% 3.4% 2.6% 0.0% 0.0% 0.0% 0.0% resources Donor coordination 4.2% 7.1% 4.5% 14.6% 0.0% 7.8% 8.9% 10.3% 7.1% 11.5% 0.0% 5.3% Strategy formulation* 0.0% 2.4% 1.8% 2.4% 0.0% 0.0% 0.0% 2.6% 0.0% 0.0% 23.5% 0.0% Other 0.0% 0.0% 0.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% *Significantly different between stakeholder groups Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ 2nd Greatest Value President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Branch Other Bringing together different 0.0% 0.0% 4.5% 5.3% 0.0% 0.0% 2.7% 13.5% 0.0% 0.0% 0.0% 15.8% groups of stakeholders* Capacity development related to World Bank Group supported 8.3% 17.5% 17.1% 13.2% 20.0% 13.3% 17.0% 8.1% 7.1% 7.7% 17.6% 15.8% projects Technical assistance 16.7% 17.5% 10.8% 18.4% 20.0% 8.9% 17.0% 5.4% 7.1% 15.4% 11.8% 5.3% Policy advice, studies, analyses 25.0% 15.0% 7.2% 5.3% 20.0% 11.1% 10.2% 18.9% 14.3% 3.8% 5.9% 5.3% Financial resources 8.3% 15.0% 19.8% 7.9% 0.0% 15.6% 10.9% 5.4% 7.1% 15.4% 5.9% 5.3% Data and statistics 4.2% 0.0% 4.5% 10.5% 0.0% 2.2% 1.4% 2.7% 0.0% 3.8% 5.9% 5.3% Promoting knowledge sharing 12.5% 7.5% 7.2% 2.6% 20.0% 8.9% 8.8% 5.4% 0.0% 0.0% 17.6% 5.3% Implementation support 12.5% 15.0% 9.9% 10.5% 0.0% 8.9% 10.9% 10.8% 35.7% 23.1% 23.5% 5.3% Mobilizing third party financial 8.3% 0.0% 9.9% 10.5% 0.0% 4.4% 8.8% 18.9% 14.3% 0.0% 5.9% 26.3% resources* Donor coordination* 0.0% 7.5% 3.6% 7.9% 20.0% 26.7% 6.1% 10.8% 7.1% 26.9% 5.9% 5.3% Strategy formulation 0.0% 5.0% 5.4% 7.9% 0.0% 0.0% 6.1% 0.0% 7.1% 0.0% 0.0% 5.3% Other* 4.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 73 World Bank Group Country Opinion Survey 2017: Liberia B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Liberia? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary (Responses combined) Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Branch Other World Bank Group’s processes 36.7% 20.8% 14.8% 19.0% 30.0% 19.2% 21.5% 33.3% 12.5% 50.0% 23.5% 5.3% too complex* Not willing to honestly criticize policies and reform efforts in the 30.0% 29.2% 20.0% 14.3% 20.0% 25.0% 26.6% 19.0% 37.5% 3.6% 23.5% 21.1% country Staff too inaccessible 10.0% 10.4% 9.6% 16.7% 20.0% 15.4% 14.6% 21.4% 6.3% 10.7% 5.9% 5.3% World Bank Group’s processes 30.0% 22.9% 18.3% 21.4% 10.0% 19.2% 15.2% 26.2% 25.0% 21.4% 11.8% 10.5% too slow Not aligned with other donors’ 3.3% 2.1% 0.9% 4.8% 0.0% 0.0% 3.8% 0.0% 0.0% 0.0% 0.0% 5.3% work Not aligned with country 3.3% 12.5% 13.9% 7.1% 10.0% 3.8% 5.1% 4.8% 6.3% 10.7% 11.8% 15.8% priorities Not adequately sensitive to 10.0% 14.6% 7.0% 0.0% 10.0% 7.7% 10.8% 7.1% 12.5% 3.6% 23.5% 5.3% political/social realities in Liberia Too influenced by developed 10.0% 27.1% 8.7% 9.5% 10.0% 7.7% 10.1% 14.3% 18.8% 21.4% 5.9% 15.8% countries Not exploring alternative policy 3.3% 2.1% 3.5% 0.0% 10.0% 1.9% 5.1% 2.4% 0.0% 7.1% 5.9% 21.1% options* Not collaborating enough with stakeholders outside the 13.3% 10.4% 26.1% 19.0% 20.0% 21.2% 20.9% 2.4% 25.0% 17.9% 17.6% 10.5% Government Its advice and strategies do not lend themselves to practical 0.0% 6.3% 4.3% 0.0% 0.0% 1.9% 2.5% 0.0% 0.0% 0.0% 0.0% 10.5% problem solving Not enough public disclosure of 6.7% 16.7% 26.1% 11.9% 20.0% 25.0% 18.4% 16.7% 31.3% 35.7% 35.3% 31.6% its work Arrogant in its approach 3.3% 2.1% 0.0% 0.0% 0.0% 0.0% 0.6% 0.0% 0.0% 0.0% 0.0% 5.3% Not client focused* 0.0% 0.0% 1.7% 2.4% 20.0% 9.6% 3.2% 2.4% 0.0% 3.6% 0.0% 0.0% The credibility of its knowledge/ 10.0% 2.1% 0.9% 2.4% 0.0% 0.0% 0.6% 0.0% 0.0% 0.0% 5.9% 0.0% data* Not focused enough on issues that are unique to post-conflict 0.0% 0.0% 3.5% 2.4% 0.0% 5.8% 3.2% 4.8% 12.5% 0.0% 5.9% 0.0% countries Inadequate number of World Bank Group staff members 3.3% 2.1% 2.6% 4.8% 0.0% 3.8% 5.7% 14.3% 0.0% 3.6% 0.0% 21.1% located in the country* Other 0.0% 4.2% 0.9% 2.4% 0.0% 0.0% 1.3% 2.4% 0.0% 0.0% 11.8% 0.0% Don’t know 13.3% 4.2% 15.7% 28.6% 10.0% 15.4% 15.2% 16.7% 6.3% 3.6% 5.9% 10.5% *Significantly different between stakeholder groups 74 World Bank Group Country Opinion Survey 2017: Liberia B. Overall Attitudes toward the World Bank Group (continued) To what extent do you believe that the World Bank Group’s work and support help the poorest in Liberia?* (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Branch Other To a fully sufficient degree 30.0% 10.0% 20.3% 10.0% 0.0% 7.8% 13.9% 7.1% 18.8% 0.0% 5.9% 25.0% To a somewhat sufficient degree 43.3% 50.0% 47.5% 52.5% 33.3% 49.0% 42.4% 33.3% 43.8% 14.3% 41.2% 25.0% To a somewhat insufficient 10.0% 12.0% 17.8% 12.5% 22.2% 33.3% 19.6% 28.6% 12.5% 35.7% 23.5% 25.0% degree To a very insufficient degree 6.7% 14.0% 8.5% 22.5% 33.3% 7.8% 16.5% 11.9% 6.3% 28.6% 5.9% 5.0% Don’t know 10.0% 14.0% 5.9% 2.5% 11.1% 2.0% 7.6% 19.0% 18.8% 21.4% 23.5% 20.0% *Significantly different between stakeholder groups How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Liberia Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Think Tank Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Investment Project Financing* 17 6.71 2.47 23 6.91 2.17 66 6.71 2.44 21 8.29 2.39 5 5.4 1.52 28 6.21 2.82 72 6.37 2.25 24 6.25 3.31 6 8.17 2.71 10 5.10 1.60 13 5.77 2.71 11 6.73 1.85 Development Policy Financing* 16 7.06 2.82 23 7.26 2.43 67 7.54 2.4 15 8.47 2.75 4 5.25 1.50 24 5.96 2.58 78 6.49 2.02 24 5.67 2.87 10 7.50 2.88 7 5.86 1.95 12 5.58 2.81 11 7.73 1.49 Trust funds and grants* 16 6.81 3.29 25 7.48 1.96 72 7.56 2.27 25 8.52 2.28 6 5.50 1.52 26 6.58 2.58 83 6.63 2.26 23 6.00 3.21 9 7.44 2.83 13 5.62 1.66 12 6.08 1.93 14 7.79 2.15 Guarantees 15 6.67 2.26 13 6.38 2.43 58 6.69 2.49 14 8.07 2.67 4 5.25 1.71 23 6.43 2.17 71 6.03 2.16 22 5.45 3.33 6 5.50 2.74 9 5.89 1.76 8 6.00 2.27 10 7.20 1.40 IFC Investment Services* 12 7.17 2.08 11 6.82 2.04 45 6.98 2.59 14 8.79 1.63 3 5.00 1.73 15 7.33 2.35 54 6.43 1.94 20 5.85 2.94 4 7.00 2.45 11 5.45 2.16 6 6.83 2.04 9 7.11 1.27 IFC Advisory Services* 12 6.50 2.32 11 7.64 1.63 42 7.14 2.31 13 8.92 1.32 3 4.67 1.53 18 7.00 2.45 51 6.43 1.95 21 5.52 3.30 3 7.00 3.00 8 6.50 1.93 8 6.63 1.69 11 7.36 1.43 *Significantly different between stakeholder groups 75 World Bank Group Country Opinion Survey 2017: Liberia B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary (Responses combined) Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Branch Other Beneficiaries 10.7% 16.7% 17.9% 7.1% 11.1% 11.3% 10.7% 19.5% 31.3% 17.9% 5.9% 30.0% Youth/university groups* 21.4% 29.2% 26.5% 4.8% 11.1% 13.2% 22.6% 19.5% 6.3% 14.3% 0.0% 30.0% Private sector* 42.9% 25.0% 29.1% 23.8% 55.6% 47.2% 29.6% 43.9% 31.3% 60.7% 58.8% 5.0% Local government* 42.9% 47.9% 28.2% 57.1% 33.3% 15.1% 34.0% 14.6% 37.5% 10.7% 23.5% 30.0% Donor community 7.1% 4.2% 9.4% 4.8% 0.0% 15.1% 8.2% 7.3% 6.3% 3.6% 0.0% 0.0% NGOs/Community Based 21.4% 20.8% 53.8% 52.4% 33.3% 49.1% 54.1% 19.5% 37.5% 39.3% 47.1% 25.0% Organizations* Academia/think tanks/research 3.6% 18.8% 6.8% 11.9% 11.1% 9.4% 9.4% 12.2% 12.5% 42.9% 23.5% 10.0% institutes* Parliament* 0.0% 18.8% 0.0% 2.4% 0.0% 1.9% 0.6% 0.0% 6.3% 0.0% 0.0% 0.0% Foundations 14.3% 0.0% 9.4% 7.1% 11.1% 7.5% 5.0% 0.0% 6.3% 7.1% 17.6% 5.0% Media* 7.1% 6.3% 3.4% 0.0% 11.1% 11.3% 15.7% 53.7% 0.0% 0.0% 11.8% 0.0% UN and regional peace keeping 0.0% 0.0% 2.6% 4.8% 0.0% 3.8% 0.6% 0.0% 0.0% 0.0% 5.9% 0.0% forces Emerging donors 0.0% 2.1% 0.9% 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% UN agencies* 0.0% 0.0% 4.3% 2.4% 0.0% 5.7% 3.1% 0.0% 6.3% 3.6% 0.0% 30.0% Regional organizations (e.g., African Union, ECOWAS, Africa 14.3% 4.2% 5.1% 9.5% 22.2% 5.7% 1.9% 2.4% 18.8% 0.0% 0.0% 0.0% Rice Center, Mano River Union)* Other* 0.0% 2.1% 0.9% 0.0% 0.0% 0.0% 0.6% 2.4% 0.0% 0.0% 5.9% 15.0% Don’t know* 7.1% 0.0% 0.0% 2.4% 0.0% 1.9% 0.6% 2.4% 0.0% 0.0% 0.0% 15.0% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group’s work in Liberia? (1-Strongly disagree, 10-Strongly agree) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Think Tank Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 23 7.04 2.85 40 7.58 2.22 105 7.52 2.62 38 8.89 2.02 8 4.88 2.64 41 7.41 2.38 125 6.94 2.75 33 8.09 2.05 16 8.38 2.09 23 5.13 2.74 17 6.41 1.80 17 6.06 3.72 relevant role in development in Liberia* The World Bank Group’s work is aligned with what I 22 6.55 2.76 34 6.56 2.13 98 7.58 2.62 30 8.30 1.97 8 5.75 2.31 33 7.00 2.14 111 7.03 2.67 31 7.77 2.20 14 6.93 3.00 16 6.94 2.14 17 5.53 2.18 18 8.11 2.19 consider the development priorities for Liberia* *Significantly different between stakeholder groups 76 World Bank Group Country Opinion Survey 2017: Liberia B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Liberia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Think Tank Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs* 23 6.96 2.08 35 7.17 2.39 100 7.16 2.62 27 8.07 2.27 8 4.75 1.28 40 6.23 2.28 108 6.19 2.26 31 7.23 1.65 13 6.92 3.07 16 5.13 1.71 13 5.77 1.92 12 6.75 2.60 Flexibility (in terms of the institution’s products and 23 6.48 2.00 24 5.29 2.61 78 6.55 2.63 25 8.04 2.34 7 4.00 1.29 30 5.77 2.14 99 5.56 2.05 26 5.96 2.47 10 7.20 2.57 12 5.58 1.73 13 5.77 2.42 14 5.71 2.79 services)* Flexibility (in terms of changing country 24 7.17 2.26 32 5.75 2.09 87 7.06 2.49 28 8.04 2.43 8 4.38 2.00 34 5.71 2.17 104 6.11 2.17 29 6.93 2.28 12 6.58 2.84 22 5.59 2.26 13 6.38 2.14 14 5.86 2.60 circumstances)* Being inclusive* 24 7.29 1.49 30 5.53 2.65 100 7.16 2.44 27 8.04 2.23 8 3.88 1.89 31 6.81 2.01 108 6.22 2.37 25 6.04 2.84 9 7.00 2.06 19 5.74 2.62 14 6.93 2.23 15 6.33 2.47 Openness (sharing data and other information)* 23 7.00 2.36 26 5.85 2.49 91 7.31 2.36 27 9.26 1.06 8 3.75 1.98 36 6.03 2.49 101 6.29 2.61 28 6.46 3.10 12 6.17 2.69 21 5.14 2.85 14 6.36 2.53 14 6.50 2.50 Collaboration with the Government* 25 7.72 2.53 35 7.69 2.48 104 8.56 2.00 33 9.21 1.67 9 6.33 2.74 39 7.90 2.37 114 7.84 1.99 30 7.77 2.19 13 8.00 2.80 19 7.26 1.79 15 7.93 2.05 15 7.87 1.92 The speed in which it gets things accomplished on 23 6.57 1.73 30 5.47 2.21 93 6.91 2.47 25 7.68 2.75 7 2.57 1.40 33 6.36 2.26 100 5.87 2.31 28 4.68 2.61 13 6.69 2.29 17 5.00 1.58 15 5.27 2.43 15 6.87 1.92 the ground* Helping to bring discipline/effective supervision to 24 6.50 2.13 30 6.43 2.03 98 7.36 2.46 28 8.75 1.99 8 4.38 2.50 30 6.23 2.46 103 6.37 2.28 32 7.44 2.42 10 8.10 1.20 23 5.22 2.63 15 6.60 2.26 13 6.38 2.66 implementation of investment projects* Collaboration with civil society* 24 6.88 2.17 32 6.59 2.43 95 6.67 2.56 24 7.92 2.48 8 3.00 1.20 34 6.12 2.61 108 5.86 2.58 26 5.65 2.67 11 5.36 3.17 22 4.45 2.28 15 5.80 1.90 14 6.64 2.31 Staff accessibility* 22 6.23 2.37 27 5.41 2.39 92 6.25 3.08 24 7.21 2.83 8 4.38 2.83 31 4.77 2.85 101 5.30 2.69 25 5.60 2.63 11 5.82 3.34 21 4.14 2.52 13 5.31 2.29 14 6.21 2.55 Collaboration with other donors and development 24 8.21 1.93 30 8.07 1.95 100 8.24 2.27 27 9.00 1.96 7 5.57 1.81 37 7.27 2.43 107 7.41 2.19 25 7.92 1.50 11 8.55 1.57 16 6.63 1.89 15 7.67 2.06 14 7.64 2.21 partners* Collaboration with the private sector* 24 6.63 2.00 24 5.50 2.25 88 6.40 2.56 20 8.10 2.38 7 2.43 1.62 34 5.79 2.65 93 5.96 2.43 23 5.61 2.68 9 6.00 3.32 15 6.07 2.37 14 5.57 2.71 10 7.10 2.81 Collaboration with the UN* 23 8.35 2.19 28 9.00 1.54 94 8.61 2.13 26 9.69 0.74 5 8.00 2.55 35 8.60 1.85 104 8.03 2.22 22 8.95 1.33 12 8.75 2.09 18 7.78 1.93 15 8.27 2.22 14 8.21 2.22 Straightforwardness and honesty* 22 7.50 2.13 27 7.15 2.28 91 7.76 2.44 24 8.92 1.86 7 6.14 2.91 33 7.18 2.54 90 6.90 2.33 24 7.75 1.80 11 7.55 2.42 14 6.21 2.52 13 7.46 2.07 14 7.21 2.52 Treating clients and stakeholders in Liberia with 21 6.95 2.27 30 7.80 1.94 98 7.37 2.51 26 9.08 1.26 7 6.57 2.51 40 7.30 2.38 94 6.86 2.20 27 8.07 1.27 12 6.67 3.11 22 5.95 2.17 13 7.38 2.40 12 7.67 2.35 respect* Being a long-term partner* 24 8.29 2.14 36 9.14 1.10 105 8.50 2.15 29 9.41 1.27 8 6.63 2.92 40 8.63 1.79 112 8.16 2.11 29 8.93 1.56 15 9.47 0.83 24 6.54 2.62 15 8.20 2.01 14 9.36 1.39 *Significantly different between stakeholder groups In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your country?* (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Branch Other More effective collaboration 43.3% 27.1% 32.4% 35.9% 0.0% 27.1% 26.2% 35.7% 43.8% 3.8% 17.6% 15.0% The same level of effective 40.0% 37.5% 46.3% 48.7% 55.6% 39.6% 44.1% 21.4% 43.8% 53.8% 35.3% 50.0% collaboration Less effective collaboration 0.0% 6.3% 8.3% 2.6% 0.0% 10.4% 11.0% 16.7% 6.3% 11.5% 5.9% 0.0% Don't know 16.7% 29.2% 13.0% 12.8% 44.4% 22.9% 18.6% 26.2% 6.3% 30.8% 41.2% 35.0% *Significantly different between stakeholder groups 77 World Bank Group Country Opinion Survey 2017: Liberia B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than THREE) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary (Responses combined) Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Branch Other The World Bank Group does not do adequate follow through/ 36.7% 26.5% 26.7% 18.6% 30.0% 30.2% 34.8% 30.2% 40.0% 28.6% 23.5% 25.0% follow-up Political pressures and obstacles 16.7% 32.7% 22.4% 39.5% 20.0% 32.1% 20.9% 20.9% 13.3% 25.0% 47.1% 25.0% Reforms are not well thought out 43.3% 30.6% 29.3% 20.9% 10.0% 13.2% 25.3% 34.9% 53.3% 32.1% 41.2% 5.0% in light of country challenges* Poor coordination within the 30.0% 28.6% 41.4% 37.2% 0.0% 35.8% 34.8% 27.9% 33.3% 17.9% 29.4% 25.0% Government The Government works 26.7% 26.5% 30.2% 23.3% 40.0% 49.1% 31.6% 44.2% 26.7% 39.3% 17.6% 30.0% inefficiently Poor donor coordination* 20.0% 26.5% 19.8% 27.9% 40.0% 17.0% 19.6% 11.6% 6.7% 7.1% 17.6% 45.0% The World Bank Group is not sensitive enough to 26.7% 26.5% 12.9% 16.3% 20.0% 15.1% 20.9% 18.6% 6.7% 25.0% 23.5% 15.0% political/social realities on the ground Lack of/inadequate levels of 13.3% 12.2% 34.5% 27.9% 20.0% 30.2% 17.7% 11.6% 26.7% 17.9% 11.8% 25.0% capacity in Government* There is not an adequate level of 26.7% 32.7% 27.6% 23.3% 40.0% 26.4% 40.5% 34.9% 60.0% 42.9% 58.8% 20.0% citizen/civil society participation* The World Bank Group works too 23.3% 12.2% 6.0% 7.0% 20.0% 7.5% 10.8% 30.2% 0.0% 10.7% 0.0% 10.0% slowly* Poor coordination within the 10.0% 8.2% 12.1% 14.0% 20.0% 17.0% 11.4% 7.0% 13.3% 25.0% 5.9% 30.0% World Bank Group Ongoing conflict and instability 3.3% 8.2% 9.5% 4.7% 0.0% 5.7% 6.3% 2.3% 6.7% 14.3% 0.0% 10.0% Inadequate funding 10.0% 8.2% 11.2% 9.3% 10.0% 9.4% 10.1% 11.6% 13.3% 0.0% 17.6% 5.0% Other 0.0% 2.0% 0.0% 2.3% 10.0% 1.9% 1.9% 4.7% 0.0% 0.0% 0.0% 10.0% *Significantly different between stakeholder groups 78 World Bank Group Country Opinion Survey 2017: Liberia C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Liberia? (1-Not important at all, 10-Very important) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Think Tank Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Social protection* 26 8.04 2.03 39 7.92 2.19 106 8.15 2.31 30 8.83 2.00 9 5.56 3.43 42 8.05 2.21 133 8.59 2.24 33 8.61 1.27 11 7.36 3.72 23 7.39 2.39 15 8.40 1.88 18 5.44 3.63 Gender equity* 26 8.00 2.21 36 7.64 2.31 99 7.96 2.39 29 8.90 1.70 9 6.44 3.78 41 7.54 2.55 134 8.16 2.55 34 7.56 2.39 13 8.62 2.50 23 6.52 2.86 15 8.40 1.68 19 5.47 3.88 Private sector development* 26 8.54 2.04 40 9.08 1.31 106 8.82 1.96 31 9.42 1.46 9 9.56 1.01 43 8.70 2.11 126 8.80 2.12 34 8.62 1.67 13 9.92 0.28 26 8.73 1.95 17 9.94 0.24 17 6.29 3.50 Education 27 9.00 2.40 43 9.30 1.64 111 9.53 1.44 34 9.82 0.87 9 9.56 1.33 44 9.66 0.91 138 9.51 1.42 35 9.06 1.94 16 10.00 0.00 20 9.10 1.94 17 10.00 0.00 19 9.42 1.64 Public sector governance/reform 26 8.42 1.96 39 9.31 0.98 107 9.20 1.59 30 9.60 1.40 9 8.67 1.80 41 9.02 1.54 134 9.18 1.58 35 8.86 1.17 14 9.29 1.38 26 8.85 1.78 16 9.88 0.34 18 8.89 2.17 Global/regional integration* 26 8.00 2.00 34 8.12 1.95 100 8.01 2.39 28 9.32 1.09 9 8.00 2.87 40 8.23 1.99 130 8.61 1.88 34 7.06 2.73 14 8.86 1.61 25 6.68 2.56 16 8.00 1.63 18 7.50 2.33 Agriculture/fisheries* 25 9.16 1.55 41 9.49 1.00 107 9.26 1.55 30 9.60 0.86 9 9.33 1.12 45 9.16 1.45 137 9.31 1.58 35 9.00 1.86 14 9.79 0.58 26 8.19 1.79 17 9.59 1.00 18 8.83 2.01 Urban development 26 8.73 2.20 37 8.81 2.01 105 8.91 1.69 29 9.31 1.11 9 8.33 2.92 40 9.00 1.55 131 8.90 1.83 34 8.68 1.87 14 9.50 1.34 25 7.76 2.13 17 9.76 0.56 18 8.83 1.92 Energy* 26 9.15 1.93 40 9.33 1.59 107 9.63 1.14 32 9.56 0.76 9 9.67 0.71 41 9.46 1.21 130 9.39 1.61 33 9.00 1.82 15 9.93 0.26 26 8.23 1.97 17 9.88 0.49 17 9.35 1.50 Water and sanitation 26 8.88 1.90 39 9.26 1.33 107 9.24 1.55 29 9.76 0.64 9 9.44 1.33 41 9.37 1.13 137 9.25 1.55 34 9.09 1.48 14 10.00 0.00 27 9.04 1.65 17 9.88 0.33 18 9.06 1.55 Pollution 26 8.19 1.86 38 8.58 1.55 104 8.70 2.18 30 9.40 0.89 9 7.56 3.57 39 8.85 1.98 131 8.98 1.80 32 8.16 1.89 13 8.69 2.72 25 8.32 1.99 17 8.94 1.56 16 8.06 2.77 Job creation/employment 27 9.04 1.63 37 9.30 1.39 106 9.38 1.53 30 9.83 0.46 9 9.78 0.67 41 9.51 1.00 135 9.32 1.56 32 8.91 2.22 13 9.85 0.55 26 9.46 0.99 17 9.65 1.00 17 9.71 0.47 Health* 27 9.00 2.35 36 9.47 1.16 107 9.50 1.23 31 9.77 0.80 9 9.67 1.00 41 9.63 0.83 139 9.52 1.34 35 9.17 1.50 15 9.73 1.03 26 8.62 2.02 17 10.00 0.00 17 8.94 1.95 Financial markets 26 8.19 1.67 35 8.60 1.67 108 8.87 1.65 30 9.13 1.36 9 8.33 2.69 44 9.02 1.58 134 8.93 1.87 32 8.56 1.70 13 7.92 2.84 25 7.84 1.72 17 8.76 1.99 18 8.61 1.91 Transport 27 8.67 2.22 38 9.21 1.17 111 9.19 1.76 31 9.84 0.58 9 9.22 2.33 42 8.95 2.14 135 9.25 1.73 36 8.67 1.62 14 9.57 1.34 27 8.74 2.19 17 9.88 0.49 18 9.06 1.80 Solid waste management/environment 25 8.20 2.31 37 8.38 1.85 104 8.76 1.79 29 9.48 1.12 9 7.22 3.35 40 8.43 2.04 132 8.69 2.25 31 8.19 2.12 13 9.31 1.32 27 8.22 1.55 17 8.94 1.25 18 7.94 2.15 Trade and exports* 26 8.12 1.93 35 8.06 2.01 106 7.77 2.31 30 8.97 1.52 9 7.67 2.83 41 8.02 2.66 133 8.66 2.22 32 7.59 2.54 12 8.58 2.61 27 7.48 2.17 17 8.71 1.49 17 7.82 2.30 Crime and violence* 25 7.88 2.22 36 8.36 1.69 103 8.39 2.06 29 9.24 1.50 9 7.11 3.41 41 7.78 2.56 133 8.94 1.81 33 8.09 2.23 12 8.08 2.91 27 7.37 2.27 17 9.41 1.06 17 8.82 1.51 Natural resource management/forestry 26 8.65 1.77 36 8.64 1.50 106 8.89 1.60 31 9.35 1.14 9 8.56 2.13 41 8.76 1.68 127 9.10 1.74 33 8.91 1.53 14 9.79 0.58 26 8.69 1.41 17 9.76 0.56 15 8.67 1.84 Climate change* 26 8.23 1.73 36 8.31 2.04 106 8.73 2.01 30 9.53 0.97 9 7.78 2.49 40 8.47 2.08 130 8.86 1.90 34 8.35 2.21 14 9.79 0.58 25 7.80 2.18 17 8.76 2.08 17 8.94 1.68 Poverty reduction* 26 8.69 2.04 38 9.18 1.63 109 9.26 1.64 31 9.74 0.58 9 10.00 0.00 42 9.71 0.64 132 9.30 1.46 35 9.03 1.29 14 10.00 0.00 27 8.63 1.67 17 9.53 1.12 19 9.58 1.17 Anti-corruption 26 8.50 2.18 37 9.00 1.63 106 8.68 2.04 29 9.69 1.07 9 8.67 1.73 43 9.09 1.91 132 9.08 1.71 36 8.97 2.08 14 9.71 0.61 26 8.58 1.58 17 9.18 1.70 18 8.94 2.07 Judiciary reform 26 8.27 2.11 40 8.85 1.89 106 9.09 1.68 31 9.55 1.34 9 9.11 1.36 40 9.30 1.54 133 8.97 1.88 33 8.61 2.18 13 9.62 0.77 26 8.23 1.97 17 9.35 1.50 18 8.72 2.24 Economic growth 28 8.57 2.33 38 9.39 0.86 107 9.12 1.66 30 9.80 0.48 9 9.44 1.01 43 9.37 1.53 131 9.36 1.31 34 9.32 0.91 12 9.58 0.67 26 8.92 1.06 17 9.65 1.06 18 8.94 1.83 Disaster risk management* 26 8.19 2.21 37 8.54 1.89 104 8.63 2.01 29 9.41 1.12 9 7.33 3.50 39 8.64 2.03 130 8.91 1.98 32 7.56 2.35 13 9.62 0.96 25 7.60 2.25 17 8.71 2.31 17 7.88 2.96 Equality of opportunity* 26 8.35 1.94 36 8.86 1.82 105 8.90 1.72 31 9.45 1.12 9 8.44 2.92 40 8.75 1.86 131 9.06 1.69 30 8.40 1.50 12 9.67 0.65 27 8.22 1.72 17 9.18 1.59 18 7.61 2.59 Infectious disease surveillance and response 25 8.56 2.29 34 8.76 1.63 99 8.89 1.85 31 9.65 1.05 9 8.11 2.93 40 8.88 1.86 128 8.99 1.84 34 8.53 1.42 13 9.62 0.77 27 8.56 1.53 17 9.18 1.19 16 8.44 2.00 Information and communications technology* 26 8.12 2.32 32 8.66 1.31 105 8.10 2.03 29 9.31 1.20 9 8.00 2.24 42 7.88 2.61 131 8.77 1.86 34 7.85 2.08 13 8.77 1.64 27 7.56 2.19 16 9.06 1.34 17 8.12 1.93 Security/stabilization/reconstruction* 25 8.48 1.92 36 9.03 1.52 107 8.50 1.78 29 9.69 1.00 9 8.11 3.06 40 8.42 2.22 129 9.09 1.67 33 8.67 1.47 13 9.69 0.63 27 8.52 1.60 17 9.24 1.35 18 8.39 1.75 Regional conflict and tensions* 26 8.31 2.09 35 8.66 1.71 102 8.04 2.02 29 9.28 1.60 9 7.22 3.11 40 7.85 2.48 128 8.74 1.98 35 8.11 2.10 13 7.92 2.87 26 7.81 2.15 17 8.53 1.66 17 7.59 2.48 Local governance and institutions* 25 8.28 2.76 38 8.82 1.71 106 8.60 1.69 31 9.32 1.33 9 7.44 2.92 41 8.07 2.25 130 8.84 2.08 33 7.85 2.00 15 8.80 2.31 26 8.88 1.66 17 8.76 1.75 16 7.44 3.08 Social cohesion* 26 7.62 2.52 34 8.21 1.75 106 8.37 1.88 27 9.00 1.54 9 7.89 2.98 39 8.13 2.12 129 8.57 2.11 34 7.12 2.68 13 8.31 2.72 27 8.19 1.57 17 8.59 1.97 17 7.53 2.40 *Significantly different between stakeholder groups 79 World Bank Group Country Opinion Survey 2017: Liberia C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Liberia? (1-Not effective at all, 10-Very effective) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Think Tank Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Social protection 15 7.20 1.97 26 6.42 3.02 78 6.38 2.50 17 7.59 2.48 5 4.00 2.45 29 5.86 2.55 83 5.61 2.66 26 5.38 2.59 8 5.63 3.74 10 5.60 2.91 11 6.91 1.76 11 5.73 2.90 Gender equity 16 7.50 2.28 28 7.00 2.37 91 7.14 2.29 27 8.15 2.16 5 5.60 1.14 35 7.17 2.19 102 7.19 2.40 27 6.59 2.34 9 6.33 3.77 23 5.96 2.25 15 7.67 1.63 11 6.27 2.61 Private sector development 15 6.33 2.13 26 6.15 2.84 80 6.34 2.30 23 7.74 2.72 5 4.60 2.88 32 5.88 2.81 88 5.94 2.73 28 5.32 2.74 11 6.36 3.41 19 5.53 1.98 13 6.00 3.03 11 6.91 2.51 Education* 19 7.42 2.43 35 7.20 2.23 93 7.91 1.97 32 8.31 2.26 5 5.20 1.79 38 7.47 2.31 108 7.04 2.70 29 6.45 2.53 14 7.43 2.95 18 6.33 2.22 16 7.19 1.91 14 8.21 2.33 Public sector governance/reform* 20 7.45 1.99 37 7.32 2.56 96 7.88 2.10 27 8.78 2.03 6 6.83 2.48 38 7.13 1.92 96 6.53 2.67 27 7.41 2.02 12 8.08 1.56 17 6.94 1.95 14 8.07 1.82 12 7.42 1.51 Global/regional integration 15 6.80 2.04 28 7.11 2.17 78 7.12 2.35 23 7.83 2.21 6 5.00 1.90 31 7.10 2.18 85 6.46 2.61 27 6.44 2.01 11 7.45 2.21 15 6.67 2.47 13 6.85 2.48 11 6.18 2.40 Agriculture/fisheries 17 7.29 2.05 29 6.28 2.99 84 7.07 2.35 22 8.18 2.30 5 4.80 1.48 31 6.45 2.55 94 6.39 2.93 29 6.21 2.54 11 7.00 3.49 20 6.20 2.40 13 6.54 3.10 13 6.00 2.55 Urban development* 20 7.70 1.95 30 7.03 2.59 87 7.79 2.02 25 8.12 2.20 6 5.50 2.66 34 6.97 2.29 97 6.60 2.49 28 6.79 1.99 12 7.58 2.64 22 6.32 2.10 14 6.71 3.10 13 6.69 2.25 Energy 17 7.59 2.21 30 7.53 2.79 84 7.61 2.25 28 8.11 2.79 4 5.50 2.08 31 7.23 2.72 94 6.76 2.91 29 6.55 2.64 11 7.09 3.39 21 6.90 1.92 14 6.64 3.15 12 8.58 1.56 Job creation/employment* 20 6.95 2.19 33 5.70 3.09 93 7.05 2.41 23 8.35 2.21 6 4.00 1.10 32 5.87 2.38 98 6.40 2.94 32 5.38 2.94 11 7.45 2.34 20 6.15 2.76 15 6.47 2.47 12 6.58 2.54 Health 20 7.65 2.68 32 7.63 2.32 98 8.13 1.95 29 8.66 1.78 6 6.83 2.56 39 7.77 2.10 105 7.59 2.53 32 6.91 2.86 14 8.29 2.49 23 7.00 2.32 14 7.57 2.34 13 8.46 1.51 Financial markets* 17 6.82 2.40 25 5.92 2.89 74 6.85 2.35 21 8.38 1.56 4 3.50 1.73 34 6.59 2.58 88 6.49 2.88 27 5.96 2.43 8 7.00 2.93 14 5.79 2.58 13 6.00 3.42 12 5.75 2.30 Transport* 18 6.83 3.07 31 7.16 2.53 81 7.91 2.30 26 9.12 1.37 4 5.50 3.87 35 7.14 2.65 92 6.95 2.82 31 7.16 2.71 12 7.58 2.75 20 5.75 2.47 14 6.93 2.81 13 7.54 2.44 Rural development 19 6.32 2.11 31 6.29 3.02 85 6.74 2.36 29 7.41 2.50 5 4.80 1.10 34 6.35 2.36 101 6.05 2.75 29 6.24 2.31 9 6.00 3.00 24 5.25 2.21 15 6.40 3.04 13 6.46 2.26 Trade and exports 17 5.59 2.87 26 5.54 2.87 72 6.61 2.49 19 7.47 2.50 3 5.33 0.58 28 6.25 2.34 83 5.76 2.82 27 5.19 2.18 6 5.67 3.50 12 5.58 2.75 10 5.80 3.12 12 5.50 2.32 Solid waste management/environment* 19 7.00 2.49 32 6.84 2.55 92 8.04 2.21 24 7.58 2.50 5 5.80 2.95 32 7.25 2.41 98 6.63 2.73 23 5.57 2.63 10 7.00 2.58 17 7.06 2.28 15 6.60 3.29 12 6.33 2.10 Natural resource management/forestry* 17 6.12 2.32 28 6.64 2.63 70 7.13 2.23 20 7.80 2.57 4 4.00 2.00 32 6.13 2.59 88 6.28 2.77 23 6.61 2.15 9 6.00 2.92 22 5.86 1.91 15 5.60 2.85 11 5.91 2.34 Climate change* 18 6.39 2.20 29 6.34 2.58 81 7.05 2.59 22 7.45 3.00 3 3.00 1.73 30 6.60 2.49 93 6.26 2.66 20 6.50 2.65 7 7.71 2.21 21 5.76 2.14 14 5.36 2.95 11 4.55 2.62 Poverty reduction 20 6.60 2.50 35 6.31 2.72 83 6.63 2.67 27 7.41 2.74 5 4.20 2.28 31 6.58 2.72 102 6.10 2.92 26 6.23 2.41 10 6.80 3.22 22 5.14 2.64 14 6.07 1.77 13 5.08 2.81 Anti-corruption* 15 5.93 2.15 27 5.48 2.93 71 6.38 2.76 20 7.70 2.74 4 4.00 2.45 30 4.97 2.89 90 5.44 2.99 28 6.00 2.33 9 5.11 3.52 22 5.05 2.57 11 4.45 3.11 13 5.31 2.66 Judiciary reform* 15 7.60 2.32 27 6.56 2.67 76 7.64 2.32 24 7.92 2.72 4 5.75 2.22 32 5.59 2.78 92 5.91 3.02 27 6.52 2.06 7 6.57 3.64 17 6.59 2.27 10 6.40 2.17 12 6.92 2.81 Economic growth* 18 6.11 2.54 32 6.72 2.69 83 7.59 2.39 27 8.48 1.76 6 4.67 2.34 37 6.78 2.31 104 6.38 2.66 27 6.22 2.24 13 7.54 2.47 24 5.67 2.48 16 6.94 1.69 14 6.71 2.23 Disaster risk management* 16 7.44 2.45 24 6.00 2.70 77 7.78 2.06 21 7.81 2.82 3 5.67 3.21 30 6.53 2.33 87 6.48 2.90 21 6.05 2.77 8 6.75 3.45 14 6.14 2.32 12 4.83 3.19 9 6.56 2.60 Equality of opportunity* 17 7.18 2.01 25 6.20 2.66 80 7.30 2.28 25 6.92 2.66 6 5.17 2.71 35 6.11 2.39 98 5.87 2.88 29 6.00 2.52 9 7.22 2.49 23 5.78 2.19 15 6.13 2.13 12 6.08 2.23 Infectious disease surveillance and response* 17 7.88 2.62 29 6.97 2.54 85 8.16 2.05 25 8.12 2.28 5 7.40 1.52 37 7.46 1.98 97 7.06 2.47 28 6.86 2.24 9 8.78 1.09 17 7.06 1.82 14 8.21 1.19 11 7.64 1.86 Information and communications technology 18 6.89 2.08 26 6.19 2.97 79 7.11 2.20 23 7.30 2.46 5 5.80 2.95 31 7.03 2.34 91 6.16 2.60 20 6.75 2.51 9 7.44 2.65 15 6.40 2.38 14 6.79 2.67 11 6.73 1.79 Security/stabilization/reconstruction* 19 6.79 2.12 31 7.55 2.26 76 7.24 2.26 22 8.73 1.91 5 4.80 0.45 34 6.53 2.09 96 6.05 2.68 22 6.64 2.01 11 6.64 2.73 22 5.68 2.82 14 6.93 1.49 12 7.33 1.67 Land reform and administration* 17 6.47 2.10 32 6.91 2.44 72 7.10 2.70 22 8.09 2.35 4 4.25 3.59 29 6.31 2.54 86 5.79 3.05 27 6.59 2.55 6 7.00 3.58 21 5.90 2.00 11 6.27 2.28 12 6.83 2.17 Local governance and institutions* 18 7.17 1.89 32 6.91 2.31 79 7.03 2.65 25 8.16 2.17 5 4.40 2.79 35 6.54 2.31 99 6.02 2.93 26 6.58 2.47 10 6.80 2.90 23 5.70 2.14 12 6.25 2.38 12 6.92 1.93 Social cohesion 16 6.81 2.32 29 6.59 2.63 75 7.11 2.43 21 8.14 1.80 5 6.20 2.17 35 6.54 2.32 95 6.09 2.68 24 6.33 2.24 9 7.22 2.28 14 6.43 2.44 14 7.07 1.64 9 6.00 2.06 *Significantly different between stakeholder groups 80 World Bank Group Country Opinion Survey 2017: Liberia C. World Bank Group’s Effectiveness and Results (continued) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Think Tank Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work 28 7.89 1.29 46 7.78 2.02 109 8.00 2.11 41 8.68 2.02 7 6.14 2.12 47 7.72 2.18 134 7.40 2.21 39 8.03 1.87 12 7.58 1.98 23 6.35 1.67 16 6.56 1.97 16 8.88 1.63 help to achieve development results in Liberia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Think Tank Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group help to build/strengthen existing country systems in 28 7.61 1.81 44 7.80 2.10 107 7.68 2.42 38 8.55 1.72 6 6.50 1.38 41 7.61 2.07 127 7.27 2.20 36 7.53 2.41 12 7.67 2.31 22 6.73 2.05 16 6.19 1.64 12 8.50 1.57 Liberia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group in Liberia? (1-Strongly disagree, 10-Strongly agree) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Think Tank Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments meet 25 5.92 2.81 46 7.20 2.54 110 7.09 2.54 38 7.79 2.86 8 4.13 2.23 43 6.58 2.67 124 6.08 2.86 41 6.54 2.92 13 8.00 2.04 27 4.78 2.36 16 5.06 2.02 11 7.64 2.20 the needs of Liberia* The World Bank Group meets Liberia’s needs for 24 6.13 2.17 39 7.15 2.31 103 7.05 2.43 35 8.20 2.29 7 4.86 1.21 36 6.14 2.70 108 6.13 2.63 31 6.58 2.43 12 7.67 1.83 25 5.04 2.26 16 6.13 1.86 10 7.80 2.30 knowledge services* *Significantly different between stakeholder groups D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Branch Other Weekly 10.3% 4.2% 4.3% 0.0% 0.0% 3.8% 2.7% 9.8% 6.3% 0.0% 5.9% 5.0% Monthly 27.6% 14.6% 8.6% 10.5% 0.0% 7.7% 8.7% 12.2% 0.0% 0.0% 0.0% 5.0% A few times a year 31.0% 35.4% 27.6% 39.5% 40.0% 23.1% 24.0% 12.2% 43.8% 14.3% 41.2% 15.0% Rarely 17.2% 29.2% 21.6% 26.3% 40.0% 30.8% 23.3% 22.0% 31.3% 32.1% 29.4% 5.0% Never 13.8% 16.7% 37.9% 23.7% 20.0% 34.6% 41.3% 43.9% 18.8% 53.6% 23.5% 70.0% *Significantly different between stakeholder groups 81 World Bank Group Country Opinion Survey 2017: Liberia D. The World Bank Group’s Knowledge Work and Activities (continued) In Liberia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Think Tank Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely* 19 5.95 2.17 37 6.49 2.39 94 6.41 2.43 26 7.69 2.33 4 4.75 3.10 33 6.42 2.46 94 6.26 2.59 23 6.09 2.43 11 7.36 1.91 15 4.73 2.43 15 5.87 2.17 7 7.00 2.65 Include appropriate level of stakeholder involvement 22 7.09 1.41 33 6.67 2.20 95 6.82 2.31 24 7.96 2.33 6 5.17 2.79 31 6.26 2.35 99 6.34 2.67 20 7.30 1.30 11 7.45 2.30 20 5.35 2.25 13 4.77 1.92 9 6.78 2.59 during preparation* Lead to practical solutions* 21 6.76 1.76 34 7.00 1.91 99 7.35 2.34 27 8.22 2.08 6 5.67 1.97 37 6.95 2.07 107 6.58 2.40 23 6.52 2.09 10 6.90 1.85 20 5.90 2.22 14 5.86 2.03 9 7.33 2.00 Are accessible (well written and easy to 20 7.50 1.40 36 6.67 2.23 98 6.69 2.96 23 7.78 2.88 5 6.60 1.67 37 6.32 2.84 105 6.01 2.61 21 6.76 1.84 11 6.64 2.84 16 4.81 2.26 16 5.06 2.52 9 6.89 2.57 understand)* Are source of relevant information on global good 22 7.23 1.54 35 7.86 1.73 98 7.42 2.53 26 8.65 1.87 7 6.57 2.37 41 7.66 2.15 105 7.29 2.36 23 7.52 2.31 12 7.42 2.15 18 5.28 2.47 15 7.47 2.00 10 8.30 1.77 practices* Are relevant to country challenges* 22 7.18 1.82 37 7.03 2.49 105 7.65 2.48 28 8.68 1.93 7 6.71 2.69 41 7.32 2.11 112 7.23 2.48 26 7.27 2.05 14 7.50 2.31 19 5.74 2.31 16 7.56 1.90 11 8.64 1.36 Are adequately disseminated* 21 6.57 1.36 34 5.79 2.29 96 6.04 2.78 25 7.32 2.98 6 4.17 3.06 35 6.06 2.92 104 5.68 2.88 23 5.26 3.00 11 5.45 3.36 18 3.78 2.21 16 4.69 2.41 8 6.75 2.55 Are translated enough into local language* 21 4.57 2.50 34 4.50 3.01 86 4.71 2.74 26 6.35 3.38 5 3.00 2.12 34 4.94 3.22 98 4.28 2.89 22 3.64 2.46 10 4.60 3.24 19 2.58 1.64 15 3.73 1.98 8 7.00 2.39 Are adaptable to Liberia’s specific development 22 7.05 1.96 34 6.32 2.48 101 7.40 2.53 24 8.21 2.00 5 5.00 2.00 38 7.05 2.35 109 6.38 2.43 22 6.14 2.70 14 7.57 2.03 19 5.00 2.21 16 6.38 1.71 10 7.70 2.00 challenges and country circumstances* *Significantly different between stakeholder groups Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Think Tank Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and 26 7.69 1.54 39 7.67 1.95 110 7.85 2.38 33 8.39 1.80 7 6.43 1.40 47 7.51 2.33 127 7.33 2.26 36 7.56 1.58 14 8.50 1.83 18 5.83 2.50 16 6.56 1.63 16 8.62 1.75 activities make to development results in your country?* Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 24 7.42 1.38 44 7.91 1.96 111 7.41 2.66 36 8.19 1.88 7 7.00 2.00 42 7.62 2.20 119 7.33 2.11 34 7.53 1.93 15 7.87 2.70 16 6.44 2.22 16 7.13 1.31 13 8.54 1.66 activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups 82 World Bank Group Country Opinion Survey 2017: Liberia E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Think Tank Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds promptly* 21 6.81 2.14 36 5.86 2.96 77 6.95 2.81 19 8.89 1.33 4 4.00 2.58 34 6.47 2.43 90 5.87 2.84 28 4.61 3.18 11 5.64 3.26 16 4.50 2.42 10 8.40 1.58 8 6.25 3.01 The World Bank Group effectively monitors and 25 7.80 1.73 35 6.74 2.44 106 7.81 2.24 33 8.73 1.91 6 6.17 2.40 42 7.21 2.75 122 7.30 2.42 33 6.52 2.56 16 6.88 3.03 24 5.46 2.48 14 7.36 2.59 16 8.44 2.16 evaluates the projects and programs it supports* The World Bank Group’s approvals and reviews are 20 6.50 2.04 31 5.90 2.72 83 7.36 2.30 24 8.37 2.34 4 6.00 1.41 30 6.83 2.34 90 6.36 2.59 26 6.42 2.23 10 6.80 3.05 18 5.11 2.63 11 7.27 1.95 9 7.22 1.92 done in a timely fashion* The World Bank Group’s “Safeguard Policy” 18 7.33 1.78 35 6.86 2.32 88 7.47 2.27 24 8.75 1.48 4 6.75 2.75 31 7.00 2.27 95 7.20 2.54 21 7.38 1.80 7 8.29 2.06 16 6.06 2.77 10 7.80 1.93 8 7.75 1.98 requirements are reasonable The World Bank Group’s conditions on its lending 21 7.05 1.66 32 6.41 2.54 80 7.16 2.20 23 9.09 1.12 4 6.50 2.52 31 6.90 2.27 85 7.05 2.65 16 7.63 1.75 9 6.78 2.99 16 4.88 2.31 12 7.50 2.07 8 7.62 2.07 are reasonable* The World Bank Group takes decisions quickly in 23 6.61 2.10 33 5.18 2.60 92 5.92 2.72 27 7.52 2.61 6 4.17 1.17 42 6.17 2.69 107 5.83 2.62 28 5.18 2.96 11 7.18 2.40 21 3.86 2.99 13 6.31 1.49 9 6.67 3.24 Liberia* Working with the World Bank Group increases 24 7.79 1.61 42 7.60 2.22 104 8.16 2.06 31 8.58 2.03 7 7.43 1.90 44 8.23 2.03 117 7.45 2.22 33 7.70 1.61 14 8.64 1.34 25 6.44 2.79 16 7.44 1.97 15 8.93 1.58 Liberia’s institutional capacity* Where country systems are adequate, the World 23 7.35 1.77 31 7.68 1.87 88 7.76 2.06 27 8.96 1.43 6 7.00 1.79 32 7.38 2.28 92 7.30 2.46 21 8.24 1.45 10 8.40 2.46 21 6.71 2.41 14 7.21 2.22 13 7.77 2.39 Bank Group makes appropriate use of them* The World Bank Group provides effective 25 7.64 1.63 37 7.05 2.33 101 8.03 2.07 32 8.75 1.78 8 7.63 1.92 42 6.98 2.61 111 7.54 2.12 32 7.44 2.14 15 8.73 1.79 24 6.00 2.48 16 7.44 2.00 16 8.44 2.22 implementation support* *Significantly different between stakeholder groups Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Think Tank Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote 27 7.59 1.47 41 6.90 2.22 102 7.43 2.42 32 7.94 2.27 6 5.17 1.72 41 7.46 2.09 118 7.27 2.18 25 7.40 1.55 13 8.08 2.33 16 5.81 2.40 15 6.27 1.83 13 8.15 2.82 private public partnerships in Liberia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Think Tank Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group 20 7.10 1.74 32 6.66 2.35 85 6.55 2.69 22 7.05 2.70 5 4.20 2.17 28 6.36 2.83 96 6.63 2.67 26 6.00 1.98 7 6.57 3.60 13 5.00 3.24 11 5.64 2.46 12 7.92 2.81 is adequately staffed in Liberia? (1-To no degree at all, 10-To a very significant degree) 83 World Bank Group Country Opinion Survey 2017: Liberia E. Working with the World Bank Group (continued) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Think Tank Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and corrects its work in real time in 25 6.76 1.56 31 6.68 2.43 92 7.22 2.31 25 7.84 2.48 6 5.50 2.17 34 7.03 2.19 100 6.94 2.07 22 6.91 1.77 7 7.86 2.85 16 5.06 2.67 13 5.92 1.61 11 8.09 2.51 Liberia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups Ebola Response To what extent do you agree with the following statements related to the World Bank Group’s work in response to the Ebola out break in Liberia since March 2014? (1-Strongly disagree, 10-Strongly agree) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Think Tank Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The level of the World Bank Group’s grant financing in response to the Ebola outbreak in Liberia was 24 8.25 2.11 46 8.70 2.31 100 8.02 2.30 34 9.24 1.54 6 7.50 1.76 46 7.96 2.28 130 8.11 2.31 34 8.62 1.63 11 9.09 1.81 27 7.33 2.92 14 8.14 2.32 18 8.83 1.79 appropriate.* The World Bank Group’s grant financing in response to the Ebola outbreak was done at the 22 8.23 1.82 39 8.13 2.34 99 7.65 2.23 29 8.45 2.71 6 6.50 1.64 50 7.56 2.48 120 7.66 2.56 32 8.00 1.93 12 8.08 2.84 26 5.92 2.46 15 7.73 2.58 12 8.25 2.01 appropriate speed.* The World Bank Group’s grant financing in response to the Ebola outbreak in Liberia was 21 7.95 2.09 36 8.50 1.66 100 8.01 2.25 28 8.96 1.69 5 6.80 2.59 41 7.88 2.15 116 7.97 2.28 32 7.25 2.34 10 8.40 2.37 25 6.24 2.26 14 8.00 2.54 12 8.17 2.08 flexible to address complex challenges in changing environment.* The World Bank Group’s grant financing in response to the Ebola outbreak in Liberia enabled 20 8.45 1.50 37 7.86 2.14 99 7.99 2.26 30 8.93 2.12 6 7.67 1.75 43 7.77 2.13 118 8.00 2.32 32 7.78 1.84 9 8.22 2.49 24 6.54 2.45 15 7.87 2.29 13 8.69 1.89 the government to own and manage responses, rather than creating parallel structure. The World Bank Group’s work in response to the Ebola outbreak helped engender institutional 21 8.43 1.80 39 8.41 1.82 99 8.14 2.03 31 8.74 2.39 6 7.33 2.16 47 7.83 2.15 121 8.16 2.18 32 8.09 2.28 11 8.64 2.25 26 7.35 2.59 15 7.47 2.56 12 8.58 1.83 change to improve health care service management and response in Liberia. The World Bank Group’s work is helping to build institutional capacity for future management of 20 8.20 1.82 38 8.00 2.16 99 7.87 2.14 31 9.00 1.86 6 7.17 1.83 42 7.81 1.99 118 7.86 2.24 32 7.72 2.16 11 8.64 2.16 26 7.46 2.55 15 7.67 2.29 13 8.46 1.85 outbreaks of pandemics and epidemics. The World Bank Group role as convener and facilitator of other donors was very effective in 20 8.70 1.45 40 8.55 1.40 102 7.81 2.23 31 9.19 1.66 6 6.67 2.25 41 7.93 2.22 119 7.93 2.36 31 8.00 1.53 12 8.50 2.35 25 5.28 2.65 14 8.00 2.29 12 8.25 2.05 response to last year’s Ebola crisis.* *Significantly different between stakeholder groups 84 World Bank Group Country Opinion Survey 2017: Liberia E. Working with the World Bank Group (continued) When considering the World Bank Group’s Ebola crisis related work in Liberia, which of the following activities were most useful? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary (Responses combined) Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Branch Other Damage assessment (post- 17.9% 13.0% 10.7% 20.0% 12.5% 9.6% 22.3% 15.8% 0.0% 32.1% 5.9% 10.0% outbreak needs assessment) Knowledge exchange 42.9% 34.8% 33.9% 27.5% 75.0% 34.6% 41.2% 21.1% 30.8% 50.0% 35.3% 15.0% Mobilizing donor support* 60.7% 58.7% 42.0% 50.0% 50.0% 42.3% 53.4% 65.8% 53.8% 17.9% 52.9% 65.0% World Bank Group’s grant 25.0% 26.1% 24.1% 20.0% 0.0% 30.8% 18.2% 28.9% 7.7% 25.0% 11.8% 25.0% financing Institutional capacity building 17.9% 41.3% 47.3% 40.0% 37.5% 30.8% 35.1% 34.2% 30.8% 42.9% 41.2% 45.0% Beneficiary targeting 14.3% 2.2% 14.3% 7.5% 0.0% 17.3% 8.8% 10.5% 30.8% 10.7% 23.5% 15.0% Building country ownership 17.9% 19.6% 24.1% 17.5% 25.0% 34.6% 20.9% 7.9% 23.1% 21.4% 17.6% 5.0% Other 3.6% 0.0% 1.8% 2.5% 0.0% 0.0% 0.0% 5.3% 7.7% 0.0% 5.9% 5.0% *Significantly different between stakeholder groups When considering post-Ebola recovery, which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Liberia? (Choose no more than THREE) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary (Responses combined) Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Branch Other Health (e.g., rapid response to 88.9% 81.3% 80.7% 83.3% 100.0% 90.4% 82.5% 94.9% 85.7% 85.7% 82.4% 78.9% epidemics such as Ebola) Education (e.g., increased quality 59.3% 43.8% 45.6% 42.9% 57.1% 34.6% 55.2% 66.7% 21.4% 53.6% 47.1% 47.4% of school education) Social protection (e.g., social safety nets for the vulnerable, 25.9% 41.7% 46.5% 45.2% 0.0% 44.2% 43.5% 28.2% 64.3% 25.0% 35.3% 52.6% specifically in Ebola affected areas)* Private sector development* 7.4% 18.8% 16.7% 14.3% 57.1% 15.4% 16.9% 30.8% 14.3% 25.0% 29.4% 36.8% Water and sanitation (e.g., improved access to clean water, 51.9% 50.0% 44.7% 64.3% 42.9% 53.8% 46.1% 23.1% 35.7% 53.6% 52.9% 42.1% solid waste management) Energy (e.g., increased power generation and access to 29.6% 31.3% 37.7% 31.0% 42.9% 36.5% 33.1% 28.2% 42.9% 57.1% 35.3% 31.6% electricity) Governance (e.g., government 25.9% 29.2% 26.3% 14.3% 0.0% 23.1% 16.9% 17.9% 35.7% 0.0% 17.6% 10.5% effectiveness, good governance)* *Significantly different between stakeholder groups 85 World Bank Group Country Opinion Survey 2017: Liberia E. Working with the World Bank Group (continued) Which THREE areas below would benefit most from other donors in Liberia? (Choose no more than THREE) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary (Responses combined) Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Branch Other Health (e.g., rapid response to 26.9% 45.0% 42.1% 27.0% 16.7% 34.0% 28.6% 32.5% 28.6% 32.1% 29.4% 47.4% epidemics such as Ebola) Education (e.g., increased quality 53.8% 65.0% 61.7% 59.5% 33.3% 72.0% 48.6% 47.5% 78.6% 57.1% 58.8% 63.2% of school education) Social protection (e.g., social safety nets for the vulnerable, 46.2% 32.5% 45.8% 43.2% 66.7% 30.0% 40.7% 42.5% 14.3% 46.4% 41.2% 47.4% specifically in Ebola affected areas) Private sector development* 65.4% 32.5% 38.3% 32.4% 33.3% 44.0% 54.3% 47.5% 28.6% 28.6% 47.1% 36.8% Water and sanitation (e.g., improved access to clean water, 11.5% 47.5% 31.8% 37.8% 50.0% 40.0% 40.7% 40.0% 42.9% 53.6% 29.4% 26.3% solid waste management) Energy (e.g., increased power generation and access to 69.2% 35.0% 41.1% 32.4% 33.3% 30.0% 49.3% 40.0% 50.0% 32.1% 58.8% 21.1% electricity)* Governance (e.g., government 23.1% 35.0% 37.4% 62.2% 66.7% 46.0% 32.1% 45.0% 57.1% 50.0% 35.3% 52.6% effectiveness, good governance)* *Significantly different between stakeholder groups Refugee Crisis Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Think Tank Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the donor community is doing enough to support the 23 7.70 1.36 36 7.78 2.11 94 8.03 2.16 29 8.90 1.78 8 7.50 1.41 43 8.05 2.31 111 7.79 2.13 35 7.77 1.50 14 8.21 2.46 23 5.83 2.37 15 7.27 1.71 15 8.73 1.67 Government’s efforts related to refugees in Liberia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 86 World Bank Group Country Opinion Survey 2017: Liberia E. Working with the World Bank Group (continued) In which of the following areas do you believe the World Bank Group should provide resources when it comes to supporting the refugee crisis in Liberia? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary (Responses combined) Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Branch Other Education and health 70.4% 88.6% 67.0% 85.7% 77.8% 79.6% 76.7% 88.1% 78.6% 85.2% 75.0% 84.2% Supporting poor and marginalized 22.2% 29.5% 22.6% 21.4% 11.1% 9.3% 26.0% 19.0% 28.6% 7.4% 31.3% 10.5% local communities Jobs* 40.7% 25.0% 21.7% 26.2% 44.4% 37.0% 37.7% 28.6% 21.4% 18.5% 0.0% 42.1% Business development 37.0% 13.6% 27.8% 11.9% 11.1% 24.1% 14.4% 19.0% 21.4% 22.2% 37.5% 21.1% Infrastructure 7.4% 22.7% 20.0% 26.2% 11.1% 20.4% 15.8% 4.8% 21.4% 14.8% 18.8% 15.8% Social cohesion 0.0% 4.5% 6.1% 11.9% 22.2% 5.6% 8.9% 14.3% 14.3% 11.1% 12.5% 5.3% Public services* 7.4% 9.1% 1.7% 7.1% 22.2% 3.7% 8.2% 19.0% 0.0% 0.0% 0.0% 10.5% Macro issues (fiscal accounts, 14.8% 6.8% 24.3% 9.5% 0.0% 18.5% 13.0% 2.4% 0.0% 33.3% 25.0% 5.3% balance of payments, etc.)* Don’t know 3.7% 0.0% 4.3% 0.0% 0.0% 0.0% 0.7% 2.4% 0.0% 3.7% 0.0% 0.0% Other* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.4% 7.1% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Please rate how you feel when you think about the impact of the refugees in regards to…. Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Branch Other Liberia’s economy A very negative impact 23.3% 18.2% 20.0% 18.4% 30.0% 20.0% 25.5% 21.1% 7.1% 35.7% 17.6% 21.1% A somewhat negative impact 36.7% 36.4% 39.1% 39.5% 50.0% 30.0% 40.7% 47.4% 42.9% 35.7% 41.2% 15.8% A somewhat positive impact 13.3% 29.5% 17.3% 28.9% 10.0% 32.0% 12.4% 21.1% 21.4% 25.0% 29.4% 36.8% A very positive impact 23.3% 13.6% 19.1% 13.2% 10.0% 10.0% 14.5% 10.5% 21.4% 3.6% 11.8% 15.8% No impact at all 3.3% 2.3% 4.5% 0.0% 0.0% 8.0% 6.9% 0.0% 7.1% 0.0% 0.0% 10.5% Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Branch Other Social cohesion* A very negative impact 29.2% 7.3% 17.3% 16.7% 33.3% 21.3% 21.1% 8.3% 0.0% 30.8% 11.8% 5.6% A somewhat negative impact 25.0% 34.1% 21.2% 26.7% 11.1% 14.9% 39.1% 30.6% 25.0% 57.7% 52.9% 27.8% A somewhat positive impact 25.0% 48.8% 35.6% 40.0% 22.2% 34.0% 21.1% 50.0% 41.7% 11.5% 23.5% 16.7% A very positive impact 20.8% 7.3% 22.1% 13.3% 11.1% 19.1% 11.7% 5.6% 33.3% 0.0% 11.8% 44.4% No impact at all 0.0% 2.4% 3.8% 3.3% 22.2% 10.6% 7.0% 5.6% 0.0% 0.0% 0.0% 5.6% *Significantly different between stakeholder groups 87 World Bank Group Country Opinion Survey 2017: Liberia E. Working with the World Bank Group (continued) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Branch Other National security* A very negative impact 44.0% 27.3% 22.0% 30.6% 40.0% 25.5% 31.4% 24.3% 15.4% 25.0% 29.4% 5.9% A somewhat negative impact 20.0% 36.4% 40.0% 25.0% 50.0% 36.2% 32.9% 18.9% 53.8% 64.3% 52.9% 29.4% A somewhat positive impact 24.0% 29.5% 20.0% 19.4% 10.0% 19.1% 18.6% 48.6% 23.1% 10.7% 5.9% 35.3% A very positive impact 8.0% 4.5% 14.0% 25.0% 0.0% 14.9% 11.4% 8.1% 7.7% 0.0% 11.8% 23.5% No impact at all 4.0% 2.3% 4.0% 0.0% 0.0% 4.3% 5.7% 0.0% 0.0% 0.0% 0.0% 5.9% *Significantly different between stakeholder groups Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Branch Other Public service delivery A very negative impact 37.5% 11.6% 10.9% 13.3% 30.0% 6.4% 19.8% 17.6% 7.1% 17.9% 5.9% 0.0% A somewhat negative impact 29.2% 34.9% 39.6% 40.0% 30.0% 27.7% 32.1% 38.2% 21.4% 57.1% 41.2% 47.1% A somewhat positive impact 20.8% 32.6% 26.7% 23.3% 10.0% 31.9% 31.3% 29.4% 35.7% 14.3% 41.2% 29.4% A very positive impact 8.3% 9.3% 14.9% 16.7% 20.0% 23.4% 8.4% 11.8% 21.4% 10.7% 11.8% 17.6% No impact at all 4.2% 11.6% 7.9% 6.7% 10.0% 10.6% 8.4% 2.9% 14.3% 0.0% 0.0% 5.9% Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Branch Other Liberia’s poor and marginalized* A very negative impact 24.0% 17.8% 15.0% 15.2% 30.0% 18.8% 24.8% 37.8% 8.3% 28.6% 0.0% 11.1% A somewhat negative impact 44.0% 37.8% 41.1% 42.4% 50.0% 45.8% 42.3% 24.3% 58.3% 53.6% 47.1% 61.1% A somewhat positive impact 16.0% 26.7% 20.6% 24.2% 10.0% 22.9% 14.6% 21.6% 25.0% 14.3% 52.9% 5.6% A very positive impact 12.0% 2.2% 15.0% 9.1% 0.0% 4.2% 6.6% 10.8% 8.3% 0.0% 0.0% 11.1% No impact at all 4.0% 15.6% 8.4% 9.1% 10.0% 8.3% 11.7% 5.4% 0.0% 3.6% 0.0% 11.1% *Significantly different between stakeholder groups 88 World Bank Group Country Opinion Survey 2017: Liberia F. The Future Role of the World Bank Group in Liberia Which of the following SHOULD the World Bank Group do to make itself of greater value in Liberia? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary (Responses combined) Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Branch Other Offer more innovative knowledge 35.7% 17.0% 13.8% 9.5% 0.0% 16.7% 21.6% 23.8% 12.5% 11.1% 17.6% 20.0% services Collaborate more effectively with 28.6% 27.7% 35.3% 21.4% 10.0% 25.9% 30.1% 16.7% 31.3% 22.2% 29.4% 15.0% Government clients Work faster* 25.0% 6.4% 5.2% 19.0% 30.0% 18.5% 20.9% 14.3% 6.3% 14.8% 0.0% 20.0% Reduce the complexity of obtaining World Bank Group 25.0% 27.7% 12.1% 14.3% 30.0% 16.7% 19.6% 28.6% 18.8% 51.9% 41.2% 5.0% financing* Help to bring discipline/effective supervision to implementation of 14.3% 17.0% 15.5% 26.2% 20.0% 16.7% 9.8% 19.0% 12.5% 0.0% 11.8% 15.0% investment projects Offer more innovative financial 0.0% 8.5% 9.5% 7.1% 0.0% 16.7% 7.8% 14.3% 25.0% 3.7% 5.9% 20.0% products Ensure greater selectivity in its 0.0% 4.3% 3.4% 4.8% 0.0% 1.9% 4.6% 2.4% 6.3% 0.0% 0.0% 5.0% work Provide more adequate data/knowledge/statistics/figures 10.7% 10.6% 23.3% 9.5% 10.0% 11.1% 7.2% 7.1% 6.3% 3.7% 0.0% 10.0% on Liberia’s economy* Improve the competitiveness of its financing compared to 0.0% 4.3% 6.0% 0.0% 10.0% 3.7% 5.2% 2.4% 0.0% 0.0% 5.9% 0.0% markets Reach out more to groups outside 10.7% 23.4% 32.8% 31.0% 30.0% 33.3% 27.5% 40.5% 43.8% 48.1% 52.9% 35.0% of Government Increase the level of capacity 25.0% 40.4% 35.3% 40.5% 50.0% 24.1% 33.3% 19.0% 37.5% 33.3% 23.5% 30.0% development in the country Improve the quality of its experts as related to Liberia’s specific 21.4% 10.6% 4.3% 14.3% 10.0% 9.3% 6.5% 4.8% 6.3% 7.4% 5.9% 5.0% challenges Increase the level of World Bank 3.6% 2.1% 2.6% 2.4% 0.0% 1.9% 2.6% 4.8% 0.0% 0.0% 0.0% 20.0% Group staffing in Liberia’s office* Other 0.0% 0.0% 0.9% 0.0% 0.0% 1.9% 3.3% 0.0% 0.0% 0.0% 5.9% 0.0% *Significantly different between stakeholder groups 89 World Bank Group Country Opinion Survey 2017: Liberia F. The Future Role of the World Bank Group in Liberia (continued) When considering the combination of services that the World Bank Group offers in Liberia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Liberia?* (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Branch Other Financial services 60.0% 37.5% 24.1% 33.3% 30.0% 44.0% 43.2% 38.1% 40.0% 59.3% 35.3% 25.0% Knowledge products 23.3% 27.1% 31.5% 26.2% 20.0% 18.0% 27.0% 33.3% 26.7% 14.8% 23.5% 20.0% Convening services 3.3% 8.3% 3.7% 2.4% 0.0% 2.0% 3.4% 0.0% 13.3% 7.4% 0.0% 5.0% None of the above 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.1% 4.8% 0.0% 3.7% 0.0% 0.0% The combination is appropriate 6.7% 18.8% 39.8% 31.0% 30.0% 36.0% 15.5% 23.8% 20.0% 14.8% 41.2% 45.0% for Liberia Don't know 6.7% 8.3% 0.9% 7.1% 20.0% 0.0% 6.8% 0.0% 0.0% 0.0% 0.0% 5.0% *Significantly different between stakeholder groups G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Liberia? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary (Responses combined) Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Branch Other Local radio* 70.0% 82.0% 83.8% 78.6% 90.0% 86.5% 92.4% 78.6% 86.7% 89.3% 100.0% 78.9% International radio 13.3% 4.0% 15.4% 26.2% 10.0% 7.7% 14.0% 19.0% 6.7% 7.1% 5.9% 21.1% Social media* 16.7% 20.0% 13.7% 14.3% 10.0% 13.5% 15.9% 14.3% 20.0% 46.4% 5.9% 5.3% International newspapers 3.3% 2.0% 4.3% 2.4% 0.0% 5.8% 1.9% 2.4% 0.0% 0.0% 0.0% 0.0% Local television 3.3% 12.0% 6.8% 4.8% 10.0% 5.8% 3.8% 11.9% 0.0% 3.6% 11.8% 10.5% Internet 23.3% 22.0% 26.5% 14.3% 40.0% 30.8% 21.0% 28.6% 20.0% 10.7% 23.5% 47.4% Periodicals* 6.7% 0.0% 0.0% 0.0% 0.0% 3.8% 1.3% 4.8% 0.0% 0.0% 17.6% 0.0% International television 6.7% 0.0% 1.7% 0.0% 0.0% 0.0% 1.9% 0.0% 6.7% 0.0% 0.0% 5.3% Local newspapers 50.0% 52.0% 44.4% 42.9% 40.0% 38.5% 40.8% 38.1% 53.3% 39.3% 35.3% 21.1% Other 3.3% 2.0% 0.0% 2.4% 0.0% 0.0% 2.5% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 90 World Bank Group Country Opinion Survey 2017: Liberia G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary (Responses combined) Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Branch Other World Bank Group’s publications 50.0% 62.0% 44.3% 26.8% 40.0% 56.9% 50.6% 39.5% 53.3% 28.6% 41.2% 15.8% and other written materials* e-Newsletters 10.0% 14.0% 5.2% 12.2% 0.0% 9.8% 13.6% 20.9% 13.3% 21.4% 0.0% 10.5% World Bank Group’s 36.7% 36.0% 40.0% 51.2% 50.0% 37.3% 35.1% 48.8% 33.3% 42.9% 58.8% 52.6% seminars/workshops/conferences Mobile phones* 6.7% 8.0% 23.5% 26.8% 10.0% 9.8% 26.6% 18.6% 6.7% 21.4% 5.9% 15.8% Direct contact with World Bank 10.0% 28.0% 20.9% 14.6% 20.0% 13.7% 20.8% 23.3% 26.7% 10.7% 23.5% 10.5% Group World Bank Group’s website* 23.3% 26.0% 40.0% 39.0% 40.0% 41.2% 23.4% 16.3% 40.0% 50.0% 52.9% 26.3% Social media* 46.7% 16.0% 17.4% 24.4% 20.0% 19.6% 20.8% 27.9% 20.0% 25.0% 5.9% 47.4% Other 3.3% 4.0% 2.6% 2.4% 10.0% 5.9% 5.2% 2.3% 0.0% 0.0% 5.9% 10.5% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Branch Other Yes 21.4% 23.9% 15.3% 19.5% 20.0% 16.3% 24.3% 24.4% 6.7% 7.1% 6.3% 5.3% No 78.6% 76.1% 84.7% 80.5% 80.0% 83.7% 75.7% 75.6% 93.3% 92.9% 93.8% 94.7% Do you have reliable access to the Internet?* Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Branch Other Yes 88.9% 72.9% 73.0% 55.0% 100.0% 90.2% 78.8% 86.5% 68.8% 92.9% 82.4% 77.8% No 11.1% 27.1% 27.0% 45.0% 0.0% 9.8% 21.2% 13.5% 31.3% 7.1% 17.6% 22.2% *Significantly different between stakeholder groups Do you use/have you used the World Bank Group website?* Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Branch Other Yes 50.0% 45.7% 65.1% 32.5% 50.0% 40.4% 47.3% 33.3% 53.3% 28.6% 64.7% 31.6% No 50.0% 54.3% 34.9% 67.5% 50.0% 59.6% 52.7% 66.7% 46.7% 71.4% 35.3% 68.4% *Significantly different between stakeholder groups 91 World Bank Group Country Opinion Survey 2017: Liberia G. Communication and Information Sharing (continued) Do you currently consult the World Bank Group social media sites?* Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Branch Other Yes 29.6% 25.5% 53.7% 17.5% 30.0% 20.8% 21.2% 21.6% 20.0% 25.0% 17.6% 10.5% No 70.4% 74.5% 46.3% 82.5% 70.0% 79.2% 78.8% 78.4% 80.0% 75.0% 82.4% 89.5% *Significantly different between stakeholder groups Which Internet connection do you use primarily when visiting a World Bank Group website? Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Branch Other High speed/WiFi 100.0% 70.0% 79.1% 87.0% 100.0% 80.0% 88.2% 80.6% 90.9% 83.3% 85.7% 92.3% Dial-up 0.0% 30.0% 20.9% 13.0% 0.0% 20.0% 11.8% 19.4% 9.1% 16.7% 14.3% 7.7% How frequently do you consult the World Bank Group’s website and/or social media channels for information/knowledge that you can use in your work?* Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Branch Other Weekly 20.0% 12.8% 19.8% 13.5% 0.0% 14.0% 11.4% 14.3% 6.7% 3.7% 5.9% 31.6% Monthly 13.3% 19.1% 8.5% 10.8% 11.1% 12.0% 8.1% 14.3% 13.3% 3.7% 5.9% 0.0% A few times a year 13.3% 17.0% 37.7% 16.2% 33.3% 20.0% 18.8% 4.8% 26.7% 25.9% 41.2% 10.5% Rarely 13.3% 29.8% 8.5% 16.2% 11.1% 32.0% 24.2% 16.7% 26.7% 22.2% 17.6% 5.3% Never 40.0% 21.3% 25.5% 43.2% 44.4% 22.0% 37.6% 50.0% 26.7% 44.4% 29.4% 52.6% *Significantly different between stakeholder groups Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Think Tank Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s websites easy to 18 7.94 1.73 28 7.07 2.67 80 7.86 2.04 17 8.41 2.43 5 7.60 2.07 26 6.81 2.48 82 7.24 2.62 18 8.00 1.14 8 6.75 2.92 14 5.86 2.63 11 7.45 1.92 10 7.10 1.97 navigate I find the information on the World Bank Group’s 17 8.76 1.30 28 7.32 2.98 81 8.14 1.88 18 9.28 0.96 5 8.40 1.52 32 8.03 2.67 77 7.94 2.35 18 8.06 1.76 9 7.56 2.96 12 6.33 2.71 11 7.64 1.21 11 7.91 1.76 websites useful The World Bank Group’s social media channels are valuable sources of information about the 15 8.53 1.68 27 7.81 2.80 68 8.32 2.00 16 8.69 2.47 2 7.50 3.54 28 7.93 2.21 75 7.52 2.42 16 7.87 1.67 6 7.50 3.21 13 6.15 2.38 4 9.00 0.82 8 9.63 0.74 institution* When I need information from the World Bank Group 18 7.61 2.20 28 6.79 2.51 79 8.18 2.14 23 8.04 2.72 6 7.83 1.17 34 7.38 2.69 87 7.29 2.73 17 7.88 1.32 9 7.11 2.80 17 6.82 2.58 11 7.27 2.41 6 8.50 1.38 I know how to find it The World Bank Group is responsive to my 12 7.92 1.73 26 6.54 2.97 49 7.10 2.65 20 7.50 3.47 2 8.50 0.71 26 6.50 3.17 55 7.91 2.49 14 7.93 1.33 6 6.33 3.93 10 5.10 3.21 5 8.00 3.39 9 8.67 2.06 information requests and inquiries 92 World Bank Group Country Opinion Survey 2017: Liberia H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country?* Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Branch Other Yes 62.1% 30.0% 57.0% 29.7% 50.0% 32.0% 17.7% 22.5% 40.0% 18.5% 29.4% 5.3% No 37.9% 70.0% 43.0% 70.3% 50.0% 68.0% 82.3% 77.5% 60.0% 81.5% 70.6% 94.7% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you primarily engage with in Liberia?* (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Branch Other The World Bank (IDA) 47.6% 47.6% 61.5% 45.8% 57.1% 20.6% 35.4% 25.9% 27.3% 41.7% 30.8% 30.0% The International Finance 33.3% 21.4% 23.1% 25.0% 14.3% 41.2% 13.4% 11.1% 27.3% 8.3% 7.7% 0.0% Corporation The Multilateral Investment 9.5% 0.0% 3.3% 0.0% 0.0% 2.9% 14.6% 7.4% 9.1% 0.0% 7.7% 0.0% Guarantee Agency Other 9.5% 31.0% 12.1% 29.2% 28.6% 35.3% 36.6% 55.6% 36.4% 50.0% 53.8% 70.0% *Significantly different between stakeholder groups Do your projects involve both the World Bank and the IFC?* Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Branch Other Yes 40.0% 24.4% 49.5% 44.1% 12.5% 29.2% 11.6% 18.2% 23.1% 7.7% 26.7% 0.0% No 60.0% 75.6% 50.5% 55.9% 87.5% 70.8% 88.4% 81.8% 76.9% 92.3% 73.3% 100.0% *Significantly different between stakeholder groups If yes, what was your view of how the two institutions work together in Liberia? (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Branch Other The two institutions work well 33.3% 40.0% 42.3% 46.7% 100.0% 28.6% 53.3% 50.0% 0.0% 100.0% 25.0% 0.0% together The way the two institutions work 16.7% 50.0% 38.5% 40.0% 0.0% 57.1% 20.0% 33.3% 66.7% 0.0% 75.0% 0.0% together needs improvement The two institutions do not work 25.0% 10.0% 9.6% 0.0% 0.0% 0.0% 13.3% 16.7% 0.0% 0.0% 0.0% 0.0% well together Don't know 25.0% 0.0% 9.6% 13.3% 0.0% 14.3% 13.3% 0.0% 33.3% 0.0% 0.0% 0.0% 93 World Bank Group Country Opinion Survey 2017: Liberia H. Background Information (continued) Which of the following describes most of your exposure to the World Bank Group in Liberia? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary (Responses combined) Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Branch Other Observer 32.1% 50.0% 42.3% 46.9% 28.6% 58.1% 58.7% 48.6% 40.0% 37.5% 53.3% 72.7% Use World Bank Group reports/ 25.0% 29.5% 19.2% 28.1% 85.7% 18.6% 29.4% 27.0% 53.3% 50.0% 20.0% 9.1% data* Engage in World Bank Group related/sponsored events/ 17.9% 15.9% 51.0% 34.4% 14.3% 34.9% 12.7% 37.8% 26.7% 12.5% 26.7% 9.1% activities* Collaborate as part of my 60.7% 29.5% 35.6% 25.0% 28.6% 20.9% 25.4% 16.2% 20.0% 25.0% 26.7% 9.1% professional duties* Use World Bank Group website for information, data, research, 28.6% 34.1% 31.7% 37.5% 28.6% 25.6% 38.1% 16.2% 33.3% 50.0% 46.7% 54.5% etc. *Significantly different between stakeholder groups What’s your gender?* Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Judiciary Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Branch Other Female 33.3% 12.2% 30.7% 34.9% 50.0% 25.9% 28.8% 18.6% 21.4% 21.4% 11.8% 52.6% Male 66.7% 87.8% 69.3% 65.1% 50.0% 74.1% 71.2% 81.4% 78.6% 78.6% 88.2% 47.4% *Significantly different between stakeholder groups 94 World Bank Group Country Opinion Survey 2017: Liberia Appendix C: Responses to Indicator Questions by Geographic Location16  Western Liberia N=84  Montserrado County (Monrovia and rural Montserrado) N=293  South East N=124  Northern Liberia N=59  Central Liberia N=43 B. Overall Attitudes toward the World Bank Group Western Liberia Montserrado County South East Northern Liberia Central Liberia N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank 58 7.22 3.39 242 6.75 2.42 105 7.03 2.68 48 7.04 2.88 36 7.28 3.16 Group’s effectiveness in Liberia. (1-Not effective at all, 10-Very effective) To what extent do you agree with the following statements about the World Bank Group’s work in Liberia? (1-Strongly disagree, 10-Strongly agree) Western Liberia Montserrado County South East Northern Liberia Central Liberia N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role 59 8.27 2.45 249 6.70 2.74 112 7.20 2.58 44 8.52 2.24 32 8.28 2.53 in development in Liberia* The World Bank Group’s work is aligned with what I 50 8.04 2.56 232 6.77 2.50 103 7.63 2.33 35 7.77 2.49 21 7.48 2.54 consider the development priorities for Liberia* *Significantly different between geographic locations To what extent is the World Bank Group an effective development partner in Liberia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Western Liberia Montserrado County South East Northern Liberia Central Liberia N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs* 46 8.22 1.94 231 6.12 2.25 97 7.26 2.39 38 6.53 2.90 29 7.52 2.35 Flexibility (in terms of the institution’s products and 44 7.70 2.50 202 5.54 2.17 79 6.51 2.59 29 5.55 2.60 18 6.78 2.10 services)* Flexibility (in terms of changing country circumstances)* 43 8.00 2.52 230 5.99 2.35 96 6.78 2.22 31 5.97 2.61 20 7.45 2.04 Being inclusive* 45 7.87 2.46 232 6.31 2.41 94 6.80 2.30 28 6.43 2.60 22 6.64 2.75 Openness (sharing data and other information)* 43 7.67 2.90 231 6.19 2.39 87 7.33 2.85 29 7.34 2.64 21 6.33 2.71 Collaboration with the Government* 55 9.11 1.33 243 7.71 2.24 99 8.40 1.93 36 8.03 2.42 27 7.96 2.36 The speed in which it gets things accomplished on the 47 7.38 2.79 220 5.74 2.17 92 6.53 2.58 32 6.06 2.87 19 6.63 2.73 ground* Helping to bring discipline/effective supervision to 46 8.35 2.17 223 6.39 2.31 104 7.25 2.36 33 5.91 2.87 20 7.00 2.66 implementation of investment projects* Collaboration with civil society* 50 7.84 2.24 228 5.61 2.44 89 6.45 2.51 35 6.40 3.09 23 6.91 2.89 Staff accessibility* 41 6.93 3.06 218 5.20 2.60 88 6.50 2.90 33 5.39 2.99 20 5.50 2.96 Collaboration with other donors and development 53 8.51 2.21 232 7.46 2.19 92 8.37 1.87 29 8.03 2.38 21 7.62 2.20 partners* Collaboration with the private sector* 42 7.33 2.70 211 5.55 2.47 74 6.95 2.28 27 6.15 2.76 18 6.67 2.77 Collaboration with the UN* 48 9.04 2.08 216 8.23 2.18 94 8.73 1.67 28 9.04 1.57 21 8.14 2.33 Straightforwardness and honesty* 43 8.70 2.10 213 6.77 2.35 79 7.84 2.31 29 8.41 1.90 19 7.21 2.86 Treating clients and stakeholders in Liberia with respect* 44 9.09 1.33 224 6.80 2.34 97 7.43 2.17 28 8.25 1.78 19 7.11 2.58 Being a long-term partner* 51 9.29 1.65 248 8.28 2.06 106 8.44 2.13 35 9.09 1.34 22 8.50 2.18 *Significantly different between geographic locations 16603 respondents provided information about their geographic location. Only these respondents were included in the analysis presented in this appendix. 95 World Bank Group Country Opinion Survey 2017: Liberia C. World Bank Group’s Effectiveness and Results Western Liberia Montserrado County South East Northern Liberia Central Liberia N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 67 8.63 1.88 258 7.44 2.06 117 7.79 1.95 48 8.17 2.12 38 8.03 2.59 achieve development results in Liberia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between geographic locations Western Liberia Montserrado County South East Northern Liberia Central Liberia N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group help to 59 8.53 1.93 247 7.24 2.12 115 7.63 2.01 43 7.65 2.48 35 8.03 2.47 build/strengthen existing country systems in Liberia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between geographic locations To what extent do you agree with the following statements about the World Bank Group in Liberia? (1-Strongly disagree, 10-Strongly agree) Western Liberia Montserrado County South East Northern Liberia Central Liberia N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 64 8.62 1.96 250 6.13 2.57 114 6.89 2.25 51 5.67 3.82 36 7.06 3.07 needs of Liberia* The World Bank Group meets Liberia’s needs for 56 8.34 2.09 243 6.02 2.43 106 6.94 2.44 29 7.41 2.53 25 6.40 2.87 knowledge services* *Significantly different between geographic locations D. The World Bank Group’s Knowledge Work and Activities In Liberia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Western Liberia Montserrado County South East Northern Liberia Central Liberia N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are adaptable to Liberia’s specific development 49 8.04 2.48 234 6.47 2.30 94 7.17 2.09 26 7.04 3.08 23 7.09 3.01 challenges and country circumstances* *Significantly different between geographic locations Western Liberia Montserrado County South East Northern Liberia Central Liberia N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make 59 8.39 1.98 261 7.25 2.17 104 7.93 1.83 38 7.97 2.24 33 8.12 2.52 to development results in your country?* Overall, how would you rate the technical quality of the 56 8.79 1.84 256 7.09 2.23 104 7.90 1.59 36 7.92 2.09 34 7.44 2.93 World Bank Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between geographic locations E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Western Liberia Montserrado County South East Northern Liberia Central Liberia N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group takes decisions quickly in Liberia* 48 7.83 2.75 224 5.77 2.46 99 5.76 2.67 33 4.70 2.93 20 5.70 3.26 Where country systems are adequate, the World Bank 40 9.08 1.64 209 7.17 2.25 92 8.20 1.48 31 7.32 2.57 20 8.30 2.08 Group makes appropriate use of them* *Significantly different between geographic locations 96 World Bank Group Country Opinion Survey 2017: Liberia Appendix D: Responses to Selected Questions by Level of Collaboration with the World Bank Group17 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY17 Liberia COS questionnaire: All 10-point scale questions and question B4 “When thinking about how the World Bank Group can have the most impact on development results in Liberia, in which sectors do you believe the World Bank Group should focus most of its resources in Liberia?” Collaborating with the WBG N=182 Not collaborating with the WBG N=379 B. Overall Attitudes toward the World Bank Group Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 180 6.34 2.91 362 5.44 3.12 Liberia?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, please rate your impression of the World Bank 170 7.31 2.36 296 6.97 2.70 Group’s effectiveness in Liberia. (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Liberia solve its most complicated 155 7.48 2.34 262 7.21 2.64 development challenges? (1-To no degree at all, 10-To a very significant degree) 17Only 561 respondents provided information about their level of collaboration with the World Bank Group (question H3 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 97 World Bank Group Country Opinion Survey 2017: Liberia B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Liberia, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Liberia? (Choose no more than THREE) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Energy 42.5% 36.6% Water and sanitation 11.2% 11.5% Pollution 0.0% 0.0% Job creation/employment 33.5% 35.0% Health* 16.8% 27.3% Regional conflict and tensions 3.4% 1.6% Financial markets 5.6% 2.7% Social protection 0.6% 1.9% Gender equity 2.2% 1.3% Private sector development* 16.2% 8.6% Education 49.2% 53.5% Public sector governance/reform 4.5% 4.8% Security/stabilization/reconstruction 4.5% 6.1% Global/regional integration 0.6% 0.5% Agriculture/fisheries 16.8% 22.5% Urban development 0.6% 0.5% Judiciary reform 2.8% 5.3% Economic growth 28.5% 23.5% Disaster risk management 0.0% 1.1% Equality of opportunity 3.9% 2.4% Infectious disease surveillance and response 0.0% 0.3% Local governance and institutions 2.2% 1.3% Information and communications technology* 1.7% 0.0% Transport 19.0% 25.4% Solid waste management/environment 0.6% 1.3% Trade and exports 0.6% 1.1% Crime and violence 0.6% 2.7% Natural resource management/forestry 8.9% 6.4% Social cohesion 0.0% 0.5% Climate change 0.6% 0.8% Poverty reduction* 17.3% 8.0% Anti-corruption 3.4% 4.0% *Significantly different between collaborators and non-collaborators How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Liberia Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Investment Project Financing 116 6.50 2.36 175 6.58 2.53 Development Policy Financing 109 7.00 2.42 177 6.66 2.45 Trust funds and grants 122 6.90 2.41 194 6.96 2.42 Guarantees 102 6.38 2.20 144 6.26 2.42 IFC Investment Services 78 6.90 2.20 120 6.53 2.21 IFC Advisory Services 76 6.72 2.18 118 6.77 2.23 98 World Bank Group Country Opinion Survey 2017: Liberia B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Liberia? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 166 7.15 2.48 303 7.21 2.79 development in Liberia The World Bank Group’s work is aligned with what I consider 159 7.11 2.40 258 7.14 2.59 the development priorities for Liberia To what extent is the World Bank Group an effective development partner in Liberia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs* 151 6.93 2.36 261 6.42 2.38 Flexibility (in terms of the institution’s products and services)* 125 6.41 2.35 222 5.61 2.33 Flexibility (in terms of changing country circumstances)* 144 6.69 2.34 250 6.10 2.40 Being inclusive* 154 7.06 2.29 242 6.17 2.46 Openness (sharing data and other information)* 140 6.96 2.45 247 6.33 2.70 Collaboration with the Government 158 8.01 2.24 277 8.02 2.15 The speed in which it gets things accomplished on the 147 6.28 2.36 238 5.89 2.44 ground Helping to bring discipline/effective supervision to 150 6.99 2.21 249 6.55 2.53 implementation of investment projects Collaboration with civil society 142 6.18 2.53 257 5.99 2.58 Staff accessibility* 143 6.03 2.89 231 5.20 2.61 Collaboration with other donors and development partners* 154 8.07 2.00 247 7.59 2.28 Collaboration with the private sector 139 6.21 2.56 209 5.88 2.46 Collaboration with the UN 142 8.68 1.86 242 8.34 2.13 Straightforwardness and honesty* 144 7.62 2.34 213 7.02 2.41 Treating clients and stakeholders in Liberia with respect 153 7.35 2.22 234 7.09 2.31 Being a long-term partner 161 8.61 1.71 275 8.34 2.21 *Significantly different between collaborators and non-collaborators 99 World Bank Group Country Opinion Survey 2017: Liberia C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Liberia? (1-Not important at all, 10-Very important) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Social protection 158 8.18 2.24 306 7.97 2.51 Gender equity 152 7.95 2.42 305 7.65 2.66 Private sector development 163 8.89 1.81 304 8.71 2.14 Education 164 9.50 1.45 326 9.42 1.59 Public sector governance/reform 161 9.02 1.58 313 9.14 1.56 Global/regional integration 150 8.13 2.05 304 8.06 2.27 Agriculture/fisheries 161 9.26 1.37 323 9.12 1.69 Urban development 159 8.82 1.89 307 8.80 1.86 Energy 159 9.54 1.19 313 9.27 1.61 Water and sanitation 162 9.25 1.43 315 9.24 1.50 Pollution 158 8.53 2.16 301 8.74 1.87 Job creation/employment 161 9.43 1.38 309 9.31 1.51 Health 162 9.44 1.42 317 9.40 1.41 Financial markets 160 8.60 1.78 312 8.72 1.85 Transport 166 9.11 1.68 320 9.13 1.80 Solid waste management/environment 158 8.75 1.83 307 8.45 2.07 Trade and exports 159 8.10 2.14 305 8.10 2.33 Crime and violence 156 8.24 2.12 307 8.53 2.01 Natural resource management/forestry 159 8.94 1.52 301 8.92 1.64 Climate change 160 8.53 1.93 304 8.64 2.00 Poverty reduction 162 9.23 1.57 316 9.31 1.39 Anti-corruption 159 8.87 1.76 313 8.96 1.89 Judiciary reform 161 8.92 1.81 310 8.91 1.91 Economic growth 159 9.21 1.47 313 9.23 1.42 Disaster risk management 159 8.69 2.01 300 8.49 2.12 Equality of opportunity 157 8.92 1.72 305 8.75 1.75 Infectious disease surveillance and response 149 8.93 1.66 303 8.88 1.76 Information and communications technology 160 8.28 2.05 301 8.32 1.97 Security/stabilization/reconstruction 157 8.62 1.77 305 8.90 1.64 Regional conflict and tensions 151 8.26 2.00 306 8.30 2.11 Local governance and institutions 159 8.50 2.11 307 8.52 2.07 Social cohesion 157 8.48 1.83 302 8.08 2.20 100 World Bank Group Country Opinion Survey 2017: Liberia C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Liberia? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Social protection 125 6.18 2.57 190 5.87 2.60 Gender equity 139 7.28 2.23 242 6.81 2.43 Private sector development 131 6.08 2.48 212 6.01 2.68 Education 154 7.52 1.99 256 7.24 2.60 Public sector governance/reform 150 7.57 1.98 245 7.24 2.42 Global/regional integration 128 6.98 2.10 207 6.65 2.41 Agriculture/fisheries 129 6.76 2.44 228 6.49 2.74 Urban development* 146 7.40 2.18 235 6.79 2.45 Energy 134 7.43 2.43 234 7.04 2.73 Job creation/employment* 149 6.93 2.52 236 6.10 2.77 Health 152 7.99 2.04 261 7.58 2.42 Financial markets 123 6.74 2.47 205 6.24 2.67 Transport 132 7.59 2.31 237 7.05 2.80 Rural development* 145 6.63 2.29 242 6.07 2.64 Trade and exports* 120 6.24 2.45 188 5.63 2.65 Solid waste management/environment* 145 7.72 2.23 226 6.50 2.65 Natural resource management/forestry 119 6.70 2.46 209 6.21 2.50 Climate change* 126 6.97 2.29 214 5.98 2.71 Poverty reduction* 137 6.82 2.51 242 5.79 2.82 Anti-corruption 115 5.96 2.74 216 5.39 2.83 Judiciary reform 119 6.97 2.59 212 6.43 2.73 Economic growth* 146 7.27 2.21 246 6.45 2.57 Disaster risk management* 116 7.30 2.39 196 6.44 2.74 Equality of opportunity* 138 6.85 2.36 227 6.04 2.53 Infectious disease surveillance and response* 142 7.89 1.86 222 7.27 2.37 Information and communications technology* 129 7.21 2.08 204 6.25 2.54 Security/stabilization/reconstruction 126 6.99 2.21 228 6.49 2.47 Land reform and administration* 118 6.92 2.50 212 6.27 2.75 Local governance and institutions* 136 6.88 2.50 230 6.31 2.62 Social cohesion* 134 7.20 2.22 203 6.19 2.44 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 172 7.73 1.93 328 7.72 2.19 achieve development results in Liberia? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group help to 168 7.67 2.07 305 7.48 2.22 build/strengthen existing country systems in Liberia? (1-To no degree at all, 10-To a very significant degree) 101 World Bank Group Country Opinion Survey 2017: Liberia C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Liberia? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 171 6.89 2.27 314 6.39 2.91 needs of Liberia* The World Bank Group meets Liberia’s needs for knowledge 165 6.75 2.15 272 6.48 2.71 services *Significantly different between collaborators and non-collaborators D. The World Bank Group’s Knowledge Work and Activities In Liberia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely 149 6.37 2.28 218 6.21 2.53 Include appropriate level of stakeholder involvement during 151 6.70 2.15 220 6.27 2.50 preparation Lead to practical solutions* 157 7.10 2.03 237 6.63 2.32 Are accessible (well written and easy to understand) 156 6.61 2.66 228 6.09 2.62 Are source of relevant information on global good practices 161 7.45 2.15 237 7.27 2.36 Are relevant to country challenges* 164 7.68 2.12 260 7.11 2.47 Are adequately disseminated 151 5.88 2.73 233 5.47 2.74 Are translated enough into local language 144 4.51 2.66 222 4.17 2.81 Are adaptable to Liberia’s specific development challenges 161 7.03 2.30 241 6.51 2.47 and country circumstances* *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to 170 7.79 1.98 301 7.44 2.26 development results in your country? Overall, how would you rate the technical quality of the World 170 7.93 1.72 292 7.20 2.39 Bank Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between collaborators and non-collaborators 102 World Bank Group Country Opinion Survey 2017: Liberia E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly* 128 6.59 2.84 214 5.95 2.82 The World Bank Group effectively monitors and evaluates the 163 7.56 2.33 295 7.10 2.55 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 134 6.69 2.43 210 6.62 2.48 timely fashion The World Bank Group’s “Safeguard Policy” requirements are 127 7.43 2.03 217 7.16 2.41 reasonable The World Bank Group’s conditions on its lending are 121 7.15 2.11 203 6.94 2.48 reasonable The World Bank Group takes decisions quickly in Liberia 152 5.99 2.51 245 5.68 2.72 Working with the World Bank Group increases Liberia’s 166 8.15 1.88 289 7.58 2.20 institutional capacity* Where country systems are adequate, the World Bank Group 148 7.41 2.20 218 7.67 2.13 makes appropriate use of them The World Bank Group provides effective implementation 163 7.91 2.00 281 7.33 2.35 support* *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public 164 7.55 1.97 267 7.09 2.31 partnerships in Liberia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group is 133 6.61 2.44 211 6.26 2.73 adequately staffed in Liberia? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group 157 6.96 2.12 213 6.78 2.31 measures and corrects its work in real time in Liberia? (1-To no degree at all, 10-To a very significant degree) 103 World Bank Group Country Opinion Survey 2017: Liberia E. Working with the World Bank Group (continued) To what extent do you agree with the following statements related to the World Bank Group’s work in response to the Ebola outbreak in Liberia since March 2014? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The level of the World Bank Group’s grant financing in 157 7.93 2.32 316 8.37 2.22 response to the Ebola outbreak in Liberia was appropriate.* The World Bank Group’s grant financing in response to the 155 7.53 2.22 288 7.69 2.54 Ebola outbreak was done at the appropriate speed. The World Bank Group’s grant financing in response to the Ebola outbreak in Liberia was flexible to address complex 145 7.86 2.27 275 7.93 2.23 challenges in changing environment. The World Bank Group’s grant financing in response to the Ebola outbreak in Liberia enabled the government to own and 151 8.03 2.03 276 7.88 2.33 manage responses, rather than creating parallel structure. The World Bank Group’s work in response to the Ebola outbreak helped engender institutional change to improve 152 8.06 2.01 288 8.09 2.28 health care service management and response in Liberia. The World Bank Group’s work is helping to build institutional capacity for future management of outbreaks of pandemics 154 7.73 2.08 276 8.02 2.20 and epidemics. The World Bank Group role as convener and facilitator of other donors was very effective in response to last year’s 150 7.88 2.09 281 7.91 2.34 Ebola crisis. *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the donor community is doing enough to support the Government’s efforts related to 143 7.85 2.09 285 7.83 2.10 refugees in Liberia? (1-To no degree at all, 10-To a very significant degree) G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate* 145 7.71 2.18 165 6.99 2.42 I find the information on the World Bank Group’s websites 145 8.17 1.85 166 7.71 2.43 useful The World Bank Group’s social media channels are valuable 114 8.01 2.13 155 7.77 2.40 sources of information about the institution When I need information from the World Bank Group I know 149 7.99 2.02 178 7.05 2.71 how to find it* The World Bank Group is responsive to my information 93 7.49 2.47 135 7.01 2.99 requests and inquiries *Significantly different between collaborators and non-collaborators 104 World Bank Group Country Opinion Survey 2017: Liberia Appendix E: Responses to Selected Questions by Year18 All data presented in this appendix are weighted. As a result, means of the FY 2017 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2014 respondents and the total number of respondents indicated may differ from those reported in the FY 2014 COS report. FY 2014 Number of comparable respondents = 582 FY 2017 Number of comparable respondents = 570 By weighting, the FY 2014 and FY 2017 samples have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2014 FY 2017 Office of the President/Prime Minister/Minister 5% 5% Office of Parliamentarian 5% 5% Government Institutions 23% 23% Local Government 8% 8% Bilateral/Multilateral Agencies 5% 5% Civil Society 29% 29% Private Sector 13% 13% Academia 6% 6% Media 6% 6% A. General Issues facing Liberia In general would you say that Liberia is headed in...?* Percentage of Respondents FY 2014 FY 2017 The right direction 65.0% 69.8% The wrong direction 14.2% 6.5% Not sure 20.7% 23.7% *Significantly different between FY2014 and FY2017 B. Overall Attitudes toward the World Bank Group FY 2014 FY 2017 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 559 5.19 2.71 552 5.55 3.06 Liberia?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between FY2014 and FY2017 FY 2014 FY 2017 N Mean SD N Mean SD Overall, please rate your impression of the World Bank 478 6.43 2.42 469 6.94 2.64 Group’s effectiveness in Liberia.* (1-Not effective at all, 10-Very effective) *Significantly different between FY2014 and FY2017 FY 2014 FY 2017 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Liberia solve its most complicated 452 7.12 2.48 420 7.11 2.63 development challenges? (1-To no degree at all, 10-To a very significant degree) 18Only those questions that were asked in the FY 2014 and FY 2017 country opinion surveys, with similar response scales/options, are presented in this appendix. 105 World Bank Group Country Opinion Survey 2017: Liberia B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Liberia? (1-Strongly disagree, 10-Strongly agree) FY 2014 FY 2017 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 517 6.81 2.53 467 7.20 2.67 development in Liberia* The World Bank Group’s work is aligned with what I consider 479 6.67 2.24 411 7.10 2.51 the development priorities for Liberia* *Significantly different between FY2014 and FY2017 To what extent is the World Bank Group an effective development partner in Liberia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY 2014 FY 2017 N Mean SD N Mean SD Responsiveness to needs 428 6.31 2.30 413 6.56 2.38 Flexibility (in terms of the institution’s products and services) 382 6.12 2.19 348 6.00 2.37 Flexibility (in terms of changing country circumstances) 394 6.24 2.25 394 6.36 2.40 Being inclusive 379 6.21 2.33 395 6.52 2.46 Openness (sharing data and other information) 428 6.14 2.47 391 6.49 2.69 Collaboration with the Government* 423 7.56 2.16 437 7.98 2.21 The speed in which it gets things accomplished on the 389 6.35 2.18 382 6.01 2.52 ground* Helping to bring discipline/effective supervision to 400 6.67 2.51 implementation of investment projects Collaboration with civil society* 379 6.64 2.19 400 6.00 2.65 Staff accessibility 410 5.65 2.47 377 5.52 2.85 Collaboration with other donors and development partners 391 7.40 2.10 398 7.69 2.23 Collaboration with the private sector 377 6.08 2.21 353 5.96 2.63 Collaboration with the UN* 359 7.39 2.29 379 8.46 2.04 Straightforwardness and honesty* 379 6.96 2.12 356 7.32 2.40 Treating clients and stakeholders in Liberia with respect* 429 6.90 2.27 391 7.23 2.32 Being a long-term partner* 418 7.37 2.25 437 8.32 2.14 *Significantly different between FY2014 and FY2017 In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your country?* (Select only ONE response) Percentage of Respondents FY 2014 FY 2017 More effective collaboration 30.1% 27.4% The same level of effective collaboration 29.9% 43.2% Less effective collaboration 15.7% 8.6% Don't know 24.3% 20.9% *Significantly different between FY2014 and FY2017 106 World Bank Group Country Opinion Survey 2017: Liberia C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Liberia? (1-Not effective at all, 10-Very effective) FY 2014 FY 2017 N Mean SD N Mean SD Social protection* 369 6.64 2.66 304 6.00 2.65 Gender equity 380 6.85 2.39 376 7.07 2.33 Private sector development* 373 6.61 2.49 338 6.06 2.66 Education 410 7.39 2.42 401 7.28 2.42 Public sector governance/reform 392 7.12 2.40 385 7.33 2.31 Global/regional integration 359 6.86 2.47 330 6.80 2.37 Urban development 410 6.95 2.43 373 7.04 2.37 Energy 402 7.02 2.54 357 7.13 2.65 Job creation/employment 391 6.67 2.59 377 6.43 2.71 Health* 402 7.24 2.42 410 7.72 2.33 Financial markets 367 6.73 2.51 322 6.51 2.67 Transport 429 7.20 2.39 358 7.24 2.69 Rural development* 387 6.80 2.51 378 6.27 2.53 Trade and exports* 362 6.60 2.55 296 6.04 2.64 Natural resource management/forestry 380 6.69 2.84 326 6.40 2.56 Climate change 367 6.73 2.59 332 6.45 2.64 Poverty reduction* 429 6.91 2.46 370 6.28 2.75 Anti-corruption* 386 6.17 2.83 324 5.65 2.87 Economic growth 423 7.03 2.43 387 6.73 2.53 Disaster risk management 353 6.62 2.49 308 6.78 2.68 Equality of opportunity 369 6.63 2.61 364 6.33 2.58 Information and communications technology 374 6.70 2.47 330 6.68 2.48 Security/stabilization/reconstruction* 388 7.19 2.46 351 6.62 2.44 Local governance and institutions* 389 6.96 2.30 362 6.50 2.64 Social cohesion 346 6.64 2.58 335 6.64 2.44 *Significantly different between FY2014 and FY2017 FY 2014 FY 2017 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 475 7.28 2.14 497 7.63 2.12 achieve development results in Liberia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY2014 and FY2017 FY 2014 FY 2017 N Mean SD N Mean SD To what extent does the World Bank Group help to 434 7.37 2.13 469 7.48 2.17 build/strengthen existing country systems in Liberia? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Liberia? (1-Strongly disagree, 10-Strongly agree) FY 2014 FY 2017 N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 460 6.42 2.38 486 6.40 2.80 needs of Liberia The World Bank Group meets Liberia’s needs for knowledge 434 6.48 2.22 431 6.48 2.52 services 107 World Bank Group Country Opinion Survey 2017: Liberia D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Percentage of Respondents FY 2014 FY 2017 Weekly 7.0% 3.7% Monthly 13.2% 8.6% A few times a year 18.7% 27.2% Rarely 24.4% 25.9% Never 36.7% 34.7% *Significantly different between FY2014 and FY2017 In Liberia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) FY 2014 FY 2017 N Mean SD N Mean SD Are timely* 406 5.73 2.16 361 6.30 2.50 Include appropriate level of stakeholder involvement during 412 5.90 2.00 370 6.51 2.43 preparation* Lead to practical solutions* 395 6.28 2.08 395 6.84 2.26 Are accessible (well written and easy to understand)* 421 5.85 2.23 382 6.40 2.66 Are source of relevant information on global good practices* 407 6.49 2.09 401 7.36 2.32 Are relevant to country challenges 424 7.34 2.37 Are adequately disseminated 380 5.84 2.12 385 5.73 2.83 Are translated enough into local language* 376 5.30 2.45 366 4.43 2.89 Are adaptable to Liberia’s specific development challenges 416 6.36 2.19 399 6.73 2.45 and country circumstances* *Significantly different between FY2014 and FY2017 FY 2014 FY 2017 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to 448 7.62 2.08 469 7.49 2.19 development results in your country? Overall, how would you rate the technical quality of the World 422 7.32 2.15 456 7.46 2.19 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 108 World Bank Group Country Opinion Survey 2017: Liberia E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2014 FY 2017 N Mean SD N Mean SD The World Bank Group disburses funds promptly 415 5.97 2.40 338 6.23 2.85 The World Bank Group effectively monitors and evaluates the 467 6.87 2.32 453 7.29 2.49 projects and programs it supports* The World Bank Group’s approvals and reviews are done in a 418 6.46 2.22 340 6.71 2.49 timely fashion The World Bank Group’s “Safeguard Policy” requirements are 403 6.53 2.13 342 7.30 2.33 reasonable* The World Bank Group’s conditions on its lending are 401 6.58 2.07 324 7.05 2.39 reasonable* The World Bank Group takes decisions quickly in Liberia 408 6.00 2.32 403 5.84 2.70 Working with the World Bank Group increases Liberia’s 427 7.10 2.07 453 7.78 2.14 institutional capacity* Where country systems are adequate, the World Bank Group 412 6.78 2.19 363 7.57 2.18 makes appropriate use of them* The World Bank Group provides effective implementation 443 7.07 2.17 443 7.57 2.22 support* *Significantly different between FY2014 and FY2017 FY 2014 FY 2017 N Mean SD N Mean SD To what extent do you believe the World Bank Group is 358 5.46 2.73 338 6.39 2.66 adequately staffed in Liberia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY2014 and FY2017 FY 2014 FY 2017 N Mean SD N Mean SD To what extent do you believe the World Bank Group 351 7.20 1.95 369 6.87 2.25 measures and corrects its work in real time in Liberia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY2014 and FY2017 F. The Future Role of the World Bank Group in Liberia When considering the combination of services that the World Bank Group offers in Liberia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Liberia?* (Select only ONE response) Percentage of Respondents FY 2014 FY 2017 Financial services 34.0% 39.5% Knowledge products 29.4% 25.5% Convening services 9.9% 3.4% None of the above 1.9% 1.7% The combination is appropriate for Liberia 20.7% 25.5% Don't know 4.1% 4.5% *Significantly different between FY2014 and FY2017 G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Percentage of Respondents FY 2014 FY 2017 Yes 20.2% 18.9% No 79.8% 81.1% 109 World Bank Group Country Opinion Survey 2017: Liberia G. Communication and Information Sharing (continued) Do you have reliable access to the Internet? Percentage of Respondents FY 2014 FY 2017 Yes 78.2% 79.9% No 21.8% 20.1% Do you use/have you used the World Bank Group website?* Percentage of Respondents FY 2014 FY 2017 Yes 33.5% 47.2% No 66.5% 52.8% *Significantly different between FY2014 and FY2017 Which Internet connection do you use primarily when visiting a World Bank Group website?* Percentage of Respondents FY 2014 FY 2017 High speed/WiFi 53.8% 84.7% Dial-up 46.2% 15.3% *Significantly different between FY2014 and FY2017 Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) FY 2014 FY 2017 N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate* 305 5.99 2.57 303 7.40 2.37 I find the information on the World Bank Group’s websites 299 6.66 2.55 305 8.02 2.22 useful* The World Bank Group’s social media channels are valuable 333 6.19 2.58 264 7.86 2.30 sources of information about the institution* When I need information from the World Bank Group I know 366 5.85 2.82 331 7.55 2.45 how to find it* The World Bank Group is responsive to my information 365 5.73 2.89 221 7.22 2.83 requests and inquiries* *Significantly different between FY2014 and FY2017 110 World Bank Group Country Opinion Survey 2017: Liberia Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in Liberia? (Choose no more than TWO) collaborate/work with the World Indicator Question Bank Group in your country? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not collaborating Collaborating No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG with the WBG Overall, please rate your impression of the World Bank 6.97 7.31 7.04 7.11 7.27 6.60 6.85 7.65 7.04 7.17 7.22 6.80 Group’s effectiveness in Liberia. Overall the World Bank Group currently plays a relevant role 7.21 7.15 7.16 7.19 7.36 6.68 6.93 7.79 7.18 7.16 7.43 6.72 in development in Liberia The World Bank Group’s work is aligned with what I 7.14 7.11 6.98 7.19 7.27 6.62 6.88 7.57 7.14 6.93 7.29 6.72 consider the development priorities for Liberia Responsiveness to needs 6.42 6.93 6.69 6.47 6.60 6.54 6.33 7.21 6.60 6.52 6.83 6.14 Flexibility (in terms of the institution’s products and services) 5.61 6.41 5.95 5.99 6.01 5.86 5.85 6.28 5.95 6.00 6.11 5.73 Flexibility (in terms of changing country circumstances) 6.10 6.69 6.54 6.26 6.38 6.47 6.39 6.44 6.34 6.56 6.62 6.02 Being inclusive 6.17 7.06 6.56 6.58 6.65 6.39 6.34 7.16 6.59 6.53 6.72 6.32 Openness (sharing data and other information) 6.33 6.96 6.77 6.44 6.73 6.35 6.34 7.30 6.65 6.51 6.77 6.36 Collaboration with the Government 8.02 8.01 8.11 7.84 8.06 7.78 7.74 8.61 8.05 7.82 8.05 7.86 The speed in which it gets things accomplished on the 5.89 6.28 5.95 6.18 6.13 5.90 5.89 6.49 6.12 5.93 6.17 5.86 ground Helping to bring discipline/effective supervision to 6.55 6.99 6.93 6.72 6.86 6.76 6.67 7.22 6.79 6.93 7.06 6.40 implementation of investment projects Collaboration with civil society 5.99 6.18 6.20 5.88 6.09 5.96 5.91 6.42 5.96 6.28 6.21 5.77 Staff accessibility 5.20 6.03 5.67 5.42 5.60 5.41 5.32 6.08 5.53 5.59 5.78 5.11 Collaboration with other donors and development partners 7.59 8.07 7.85 7.70 7.81 7.70 7.60 8.20 7.86 7.56 7.86 7.64 Collaboration with the private sector 5.88 6.21 5.92 6.06 6.14 5.61 5.78 6.52 6.12 5.68 6.05 5.88 Collaboration with the UN 8.34 8.68 8.56 8.45 8.58 8.35 8.26 9.15 8.64 8.14 8.54 8.45 Straightforwardness and honesty 7.02 7.62 6.96 7.61 7.42 6.96 7.15 7.61 7.42 6.96 7.44 6.98 Treating clients and stakeholders in Liberia with respect 7.09 7.35 7.13 7.33 7.30 7.05 7.18 7.34 7.31 7.02 7.36 6.97 Being a long-term partner 8.34 8.61 8.45 8.49 8.56 8.25 8.32 8.86 8.56 8.23 8.46 8.49 To what extent does the World Bank Group’s work help to 7.72 7.73 7.66 7.73 7.74 7.56 7.63 7.85 7.75 7.53 7.69 7.70 achieve development results in Liberia? To what extent does the World Bank Group help to 7.48 7.67 7.34 7.61 7.53 7.30 7.37 7.74 7.42 7.60 7.53 7.36 build/strengthen existing country systems in Liberia? The World Bank Group’s financial instruments meet the 6.39 6.89 6.68 6.57 6.70 6.44 6.42 7.17 6.79 6.18 6.68 6.53 needs of Liberia The World Bank Group meets Liberia’s needs for 6.48 6.75 6.55 6.58 6.62 6.43 6.33 7.11 6.68 6.25 6.66 6.39 knowledge services The World Bank Group’s knowledge work and activities are adaptable to Liberia’s specific development challenges and 6.51 7.03 6.59 7.00 6.88 6.56 6.58 7.28 6.93 6.42 6.85 6.66 country circumstances Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to 7.44 7.79 7.43 7.66 7.66 7.21 7.42 7.83 7.60 7.39 7.59 7.44 development results in your country? Overall, how would you rate the technical quality of the World 7.20 7.93 7.44 7.47 7.50 7.36 7.33 7.78 7.51 7.32 7.56 7.28 Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in Liberia 5.68 5.99 5.97 5.82 5.98 5.72 5.91 5.87 5.88 5.96 5.80 6.09 Where country systems are adequate, the World Bank Group 7.67 7.41 7.63 7.37 7.51 7.49 7.28 8.05 7.60 7.29 7.62 7.31 makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 111 World Bank Group Country Opinion Survey 2017: Liberia Appendix G: Liberia FY 2017 Questionnaire World Bank Group Country Survey FY 2017 – Liberia The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Liberia or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Liberia, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Liberia. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING LIBERIA A1. In general would you say that Liberia is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 112 World Bank Group Country Opinion Survey 2017: Liberia SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Liberia. Please identify which of the following you consider the most important development priorities in Liberia. (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 17 Transport (e.g., roads, bridges, transportation) assistance) 2 Gender equity 18 Solid waste management/environment 3 Private sector development 19 Trade and exports 4 Education 20 Crime and violence 5 Security/stabilization/reconstruction 21 Social cohesion Public sector governance/reform (i.e., government 6 effectiveness, public financial management, public 22 Natural resource management/forestry expenditure, fiscal system reform) 7 Global/regional integration 23 Climate change (e.g., mitigation, adaptation) 8 Agriculture/fisheries 24 Poverty reduction 9 Urban development 25 Anti-corruption 10 Energy 26 Judiciary reform 11 Water and sanitation 27 Economic growth 12 Regional conflict and tensions 28 Local governance and institutions 13 Pollution 29 Disaster risk management 14 Job creation/employment 30 Equality of opportunity (i.e., social inclusion) 15 Health 31 Infectious disease surveillance and response 16 Financial markets 32 Information and communications technology A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Liberia? (Choose no more than THREE) 1 Economic growth 17 Water and sanitation 2 Disaster risk management 18 Pollution 3 Equality of opportunity (i.e., social inclusion) 19 Job creation/employment 4 Infectious disease surveillance and response 20 Health 5 Local governance and institutions 21 Security/stabilization/reconstruction 6 Information and communications technology 22 Financial markets Public sector governance/reform (i.e., government Social protection (e.g., pensions, targeted social 7 23 effectiveness, public financial management, public assistance) expenditure, fiscal system reform) 8 Solid waste management/environment 24 Gender equity 9 Trade and exports 25 Private sector development 10 Crime and violence 26 Education 11 Climate change (e.g., mitigation, adaptation) 27 Global/regional integration 12 Transport (e.g., roads, bridges, transportation) 28 Agriculture/fisheries 13 Social cohesion 29 Regional conflict and tensions 14 Energy 30 Urban development 15 Anti-corruption 31 Natural resource management/forestry 16 Judiciary reform 113 World Bank Group Country Opinion Survey 2017: Liberia SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Liberia? (Choose no more than TWO) 1 Greater access to health and nutrition for citizens 2 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 3 A growing middle class 4 Better opportunity for the poor who live in rural areas 5 Better opportunity for the poor who live in urban areas 6 Consistent economic growth 7 More reliable social safety net 8 Greater access to micro-finance for the poor 9 Greater voice and participation for citizens to help ensure greater accountability 10 Education and training that better ensure job opportunity 11 Better quality public services 12 Better employment opportunities for young people 13 Better employment opportunities for women 14 Other (please specify):_____________________________________ 114 World Bank Group Country Opinion Survey 2017: Liberia SECTION A: GENERAL ISSUES A5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Liberia? (Select only ONE response) 1 A very big problem 2 A moderately big problem 3 A small problem 4 Not a problem at all 5 Don’t know A6. In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in your country? (Select only ONE response) 1 A very serious problem 2 A somewhat serious problem 3 Not too serious problem 4 Not a problem 5 Don’t know A7. In your view, is early childhood development (i.e. nutrition, growth, Liberiae, and education) a very important, moderately important, slightly important, or not an important development priority in Liberia? (Select only ONE response) 1 A very important development priority 2 A moderately important development priority 3 A slightly important development priority 4 Not an important development priority 5 Don’t know 115 World Bank Group Country Opinion Survey 2017: Liberia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Liberia? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Liberia. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Liberia solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in Liberia, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Liberia? (Choose no more than THREE) 1 Energy 17 Judiciary reform 2 Water and sanitation 18 Economic growth 3 Pollution 19 Disaster risk management 4 Job creation/employment 20 Equality of opportunity (i.e., social inclusion) 5 Health 21 Infectious disease surveillance and response 6 Regional conflict and tensions 22 Local governance and institutions 7 Financial markets 23 Information and communications technology Social protection (e.g., pensions, targeted social 8 24 Transport (e.g., roads, bridges, transportation) assistance) 9 Gender equity 25 Solid waste management/environment 10 Private sector development 26 Trade and exports 11 Education 27 Crime and violence Public sector governance/reform (i.e., government 12 effectiveness, public financial management, public 28 Natural resource management/forestry expenditure, fiscal system reform) 13 Security/stabilization/reconstruction 29 Social cohesion 14 Global/regional integration 30 Climate change (e.g., mitigation, adaptation) 15 Agriculture/fisheries 31 Poverty reduction 16 Urban development 32 Anti-corruption 116 World Bank Group Country Opinion Survey 2017: Liberia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Liberia? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Bringing together different groups of stakeholders   Capacity development related to World Bank Group 2   supported projects 3 Technical assistance   4 Policy advice, studies, analyses   5 Financial resources   6 Data and statistics   7 Promoting knowledge sharing   8 Implementation support   9 Mobilizing third party financial resources   10 Donor coordination   11 Strategy formulation (e.g., PRSP assistance)   12 Other (please specify): ________________________   B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Liberia? (Choose no more than TWO) 1 World Bank Group’s processes too complex 2 Not willing to honestly criticize policies and reform efforts in the country 3 Staff too inaccessible 4 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 5 Not aligned with other donors’ work 6 Not aligned with country priorities 7 Not adequately sensitive to political/social realities in Liberia 8 Too influenced by developed countries 9 Not exploring alternative policy options 10 Not collaborating enough with stakeholders outside the Government 11 Its advice and strategies do not lend themselves to practical problem solving 12 Not enough public disclosure of its work 13 Arrogant in its approach 14 Not client focused 15 The credibility of its knowledge/data 16 Not focused enough on issues that are unique to post-conflict countries 17 Inadequate number of World Bank Group staff members located in the country 18 Other (please specify): __________________________________________________ 19 Don’t know 117 World Bank Group Country Opinion Survey 2017: Liberia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B7. To what extent do you believe that the World Bank Group’s work and support help the poorest in Liberia? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B8. How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Liberia Government’s efforts to reduce poverty? (If you have NO exposure to/experience with the instruments listed below, please select “N/A”) Not effective Very N/A at all effective 1 Investment Project Financing (IPF) 1 2 3 4 5 6 7 8 9 10  2 Development Policy Financing (DPF) 1 2 3 4 5 6 7 8 9 10  3 Trust funds and grants 1 2 3 4 5 6 7 8 9 10  4 Guarantees 1 2 3 4 5 6 7 8 9 10  5 IFC Investment Services 1 2 3 4 5 6 7 8 9 10  6 IFC Advisory Services 1 2 3 4 5 6 7 8 9 10  B9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Beneficiaries 9 Foundations 2 Youth/university groups 10 Media 3 Private sector 11 UN and regional peace keeping forces 4 Local government 12 Emerging donors 5 Donor community 13 UN agencies Regional organizations (e.g., African Union, ECOWAS, 6 NGOs/Community Based Organizations 14 Africa Rice Center, Mano River Union) 7 Academia/think tanks/research institutes 15 Other (please specify): _____________________ 8 Parliament 16 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Liberia? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B10 1 2 3 4 5 6 7 8 9 10  relevant role in development in Liberia The World Bank Group’s work is aligned with what I B11 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Liberia 118 World Bank Group Country Opinion Survey 2017: Liberia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Liberia, in terms of each of the following? To no degree To a very significant Don't at all degree know B12 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B13 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B14 1 2 3 4 5 6 7 8 9 10  circumstances) B15 Being inclusive 1 2 3 4 5 6 7 8 9 10  B16 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B17 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B18 1 2 3 4 5 6 7 8 9 10  the ground Helping to bring discipline/effective supervision to B19 1 2 3 4 5 6 7 8 9 10  implementation of investment projects B20 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B21 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B22 1 2 3 4 5 6 7 8 9 10  partners B23 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B24 Collaboration with the UN 1 2 3 4 5 6 7 8 9 10  B25 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Liberia with B26 1 2 3 4 5 6 7 8 9 10  respect B27 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B28. In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your country? (Select only ONE response) More effective The same level of effective Less effective Don't know collaboration collaboration collaboration 119 World Bank Group Country Opinion Survey 2017: Liberia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B29. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than THREE) 1 The World Bank Group does not do adequate follow through/follow-up 2 Political pressures and obstacles 3 Reforms are not well thought out in light of country challenges 4 Poor coordination within the Government 5 The Government works inefficiently 6 Poor donor coordination 7 The World Bank Group is not sensitive enough to political/social realities on the ground 8 Lack of/inadequate levels of capacity in Government 9 There is not an adequate level of citizen/civil society participation 10 The World Bank Group works too slowly 11 Poor coordination within the World Bank Group 12 Ongoing conflict and instability 13 Inadequate funding 14 Other (please specify): ________________________________________ 120 World Bank Group Country Opinion Survey 2017: Liberia SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Liberia? Not important Very Don't at all important know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) 2 Gender equity 1 2 3 4 5 6 7 8 9 10  3 Private sector development 1 2 3 4 5 6 7 8 9 10  4 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 6 Global/regional integration 1 2 3 4 5 6 7 8 9 10  7 Agriculture/fisheries 1 2 3 4 5 6 7 8 9 10  8 Urban development 1 2 3 4 5 6 7 8 9 10  9 Energy 1 2 3 4 5 6 7 8 9 10  10 Water and sanitation 1 2 3 4 5 6 7 8 9 10  11 Pollution 1 2 3 4 5 6 7 8 9 10  12 Job creation/employment 1 2 3 4 5 6 7 8 9 10  13 Health 1 2 3 4 5 6 7 8 9 10  14 Financial markets 1 2 3 4 5 6 7 8 9 10  15 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  16 Solid waste management/environment 1 2 3 4 5 6 7 8 9 10  17 Trade and exports 1 2 3 4 5 6 7 8 9 10  18 Crime and violence 1 2 3 4 5 6 7 8 9 10  19 Natural resource management/forestry 1 2 3 4 5 6 7 8 9 10  20 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  21 Poverty reduction 1 2 3 4 5 6 7 8 9 10  22 Anti-corruption 1 2 3 4 5 6 7 8 9 10  23 Judiciary reform 1 2 3 4 5 6 7 8 9 10  24 Economic growth 1 2 3 4 5 6 7 8 9 10  25 Disaster risk management 1 2 3 4 5 6 7 8 9 10  26 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  27 Infectious disease surveillance and response 1 2 3 4 5 6 7 8 9 10  28 Information and communications technology 1 2 3 4 5 6 7 8 9 10  29 Security/stabilization/reconstruction 1 2 3 4 5 6 7 8 9 10  30 Regional conflict and tensions 1 2 3 4 5 6 7 8 9 10  31 Local governance and institutions 1 2 3 4 5 6 7 8 9 10  32 Social cohesion 1 2 3 4 5 6 7 8 9 10  121 World Bank Group Country Opinion Survey 2017: Liberia SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Liberia? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) 2 Gender equity 1 2 3 4 5 6 7 8 9 10  3 Private sector development 1 2 3 4 5 6 7 8 9 10  4 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 6 Global/regional integration 1 2 3 4 5 6 7 8 9 10  7 Agriculture/fisheries 1 2 3 4 5 6 7 8 9 10  8 Urban development 1 2 3 4 5 6 7 8 9 10  9 Energy 1 2 3 4 5 6 7 8 9 10  10 Job creation/employment 1 2 3 4 5 6 7 8 9 10  11 Health 1 2 3 4 5 6 7 8 9 10  12 Financial markets 1 2 3 4 5 6 7 8 9 10  13 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  14 Rural development 1 2 3 4 5 6 7 8 9 10  15 Trade and exports 1 2 3 4 5 6 7 8 9 10  16 Solid waste management/environment 1 2 3 4 5 6 7 8 9 10  17 Natural resource management/forestry 1 2 3 4 5 6 7 8 9 10  18 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  19 Poverty reduction 1 2 3 4 5 6 7 8 9 10  20 Anti-corruption 1 2 3 4 5 6 7 8 9 10  21 Judiciary reform 1 2 3 4 5 6 7 8 9 10  22 Economic growth 1 2 3 4 5 6 7 8 9 10  23 Disaster risk management 1 2 3 4 5 6 7 8 9 10  24 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  25 Infectious disease surveillance and response 1 2 3 4 5 6 7 8 9 10  26 Information and communications technology 1 2 3 4 5 6 7 8 9 10  27 Security/stabilization/reconstruction 1 2 3 4 5 6 7 8 9 10  28 Land reform and administration 1 2 3 4 5 6 7 8 9 10  29 Local governance and institutions 1 2 3 4 5 6 7 8 9 10  30 Social cohesion 1 2 3 4 5 6 7 8 9 10  122 World Bank Group Country Opinion Survey 2017: Liberia SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in Liberia? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree C4. To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in Liberia? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Liberia? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments C5 (i.e., investment lending, Development Policy 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, etc.) meet the needs of Liberia The World Bank Group meets Liberia’s needs for C6 knowledge services (e.g., research, analysis, data, 1 2 3 4 5 6 7 8 9 10  technical assistance) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 123 World Bank Group Country Opinion Survey 2017: Liberia SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Liberia, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D6 1 2 3 4 5 6 7 8 9 10  good practices D7 Are relevant to country challenges 1 2 3 4 5 6 7 8 9 10  D8 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D9 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Liberia’s specific D10 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D11. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D12. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 124 World Bank Group Country Opinion Survey 2017: Liberia SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in Liberia Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10  Liberia’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) E10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Liberia? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E11. To what extent do you believe the World Bank Group is adequately staffed in Liberia? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E12. To what extent do you believe the World Bank Group measures and corrects its work in real time in Liberia? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree 125 World Bank Group Country Opinion Survey 2017: Liberia SECTION E: WORKING WITH THE WORLD BANK GROUP ON EBOLA RESPONSE To what extent do you agree with the following statements related to the World Bank Group’s work in response to the Ebola outbreak in Liberia since March 2014? Strongly Strongly Don't disagree agree know The level of the World Bank Group’s grant financing in E13 response to the Ebola outbreak in Liberia was 1 2 3 4 5 6 7 8 9 10  appropriate. The World Bank Group’s grant financing in response to E14 1 2 3 4 5 6 7 8 9 10  the Ebola outbreak was done at the appropriate speed. The World Bank Group’s grant financing in response to E15 the Ebola outbreak in Liberia was flexible to address 1 2 3 4 5 6 7 8 9 10  complex challenges in changing environment. The World Bank Group’s grant financing in response to the Ebola outbreak in Liberia enabled the government E16 1 2 3 4 5 6 7 8 9 10  to own and manage responses, rather than creating parallel structure. The World Bank Group’s work (advice, grant financing, etc.) in response to the Ebola outbreak helped E17 1 2 3 4 5 6 7 8 9 10  engender institutional change to improve health Liberiae service management and response in Liberia. The World Bank Group’s work (advice, grant financing, etc.) is helping to build institutional capacity for future E18 1 2 3 4 5 6 7 8 9 10  management of outbreaks of pandemics and epidemics. The World Bank Group role as convener and facilitator E19 of other donors was very effective in response to last 1 2 3 4 5 6 7 8 9 10  year’s Ebola crisis. E20. When considering the World Bank Group’s Ebola crisis related work in Liberia, which of the following activities were most useful? (Choose no more than TWO) 1 Damage assessment (post-outbreak needs assessment) 2 Knowledge exchange 3 Mobilizing donor support 4 World Bank Group’s grant financing 5 Institutional capacity building 6 Beneficiary targeting 7 Building country ownership 8 Other (please specify): ______________________________________________ 126 World Bank Group Country Opinion Survey 2017: Liberia SECTION E: WORKING WITH THE WORLD BANK GROUP ON EBOLA RESPONSE E21. Please answer the following questions: (Choose no more than THREE for each column) A. When considering post-Ebola recovery, which THREE areas B. Which THREE areas below would benefit most from below would benefit the World Bank Group playing a most from other leading role among international donors in Liberia? partners in Liberia? Health (e.g., rapid response to epidemics such 1   as Ebola) Education (e.g., increased quality of school 2   education) Social protection (e.g., social safety nets for the 3   vulnerable, specifically in Ebola affected areas) 4 Private sector development   Water and sanitation (e.g., improved access to 5   clean water, solid waste management) Energy (e.g., increased power generation and 6   access to electricity) Governance (e.g., government effectiveness, 7   good governance) 127 World Bank Group Country Opinion Survey 2017: Liberia SECTION E: WORKING WITH THE WORLD BANK GROUP ON REFUGEE CRISIS E22. To what extent do you believe that the donor community is doing enough to support the Government’s efforts related to refugees in Liberia? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree E23. In which of the following areas do you believe the World Bank Group should provide resources when it comes to supporting the refugee crisis in Liberia? (Choose no more than TWO) 1 Education and health 2 Supporting poor and marginalized local communities 3 Jobs 4 Business development 5 Infrastructure 6 Social cohesion 7 Public services 8 Macro issues (fiscal accounts, balance of payments, etc.) 9 Don’t know 10 Other (please specify):_____________________________ E24. Please rate how you feel when you think about the impact of the refugees in regards to…. A very negative A somewhat A somewhat A very positive No impact impact negative impact positive impact impact at all 1 Liberia’s economy      2 Social cohesion      3 National security      4 Public service delivery      Liberia’s poor and 5      marginalized 128 World Bank Group Country Opinion Survey 2017: Liberia SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN LIBERIA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Liberia? (Choose no more than TWO) 1 Offer more innovative knowledge services 2 Collaborate more effectively with Government clients (e.g., national, state, local) 3 Work faster 4 Reduce the complexity of obtaining World Bank Group financing 5 Help to bring discipline/effective supervision to implementation of investment projects 6 Offer more innovative financial products 7 Ensure greater selectivity in its work 8 Provide more adequate data/knowledge/statistics/figures on Liberia’s economy 9 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 10 Reach out more to groups outside of Government 11 Increase the level of capacity development in the country 12 Improve the quality of its experts as related to Liberia’s specific challenges 13 Increase the level of World Bank Group staffing in Liberia’s office 14 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Liberia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Liberia? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Liberia 6 Don’t know 129 World Bank Group Country Opinion Survey 2017: Liberia SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Liberia? (Choose no more than TWO) 1 Local radio 6 Internet 2 International radio 7 Periodicals Social media (e.g., blogs, Facebook, Twitter, 3 8 International television YouTube, Flickr) 4 International newspapers 9 Local newspapers 5 Local television 10 Other (please specify): ____________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) World Bank Group’s publications and other written Direct contact with World Bank Group (i.e., face to 1 5 materials face meetings/discussions) 2 e-Newsletters 6 World Bank Group’s website World Bank Group’s Social media (e.g., blogs, Facebook, Twitter, 3 7 seminars/workshops/conferences YouTube, Flickr) 4 Mobile phones 8 Other (please specify): ____________________ Are you aware of the World Bank Group's Access to Information Policies under which the World G3 Yes No Bank Group discloses any information in its possession that is not on a list of exceptions? G4 Do you have reliable access to the Internet? Yes No G5 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, G6 Yes No Twitter, YouTube, and Flickr)? G7. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up G8. How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for information/knowledge that you can use in your work? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never 130 World Bank Group Country Opinion Survey 2017: Liberia SECTION G: COMMUNICATION AND INFORMATION SHARING Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G9 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G10 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G11 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution When I need information from the World Bank Group I G12 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group is responsive to my information G13 1 2 3 4 5 6 7 8 9 10  requests and inquiries 131 World Bank Group Country Opinion Survey 2017: Liberia SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial Department 4 14 Trade Union or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate Change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you primarily engage with in Liberia? (Select only ONE response) 1 The World Bank (IDA) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ 132 World Bank Group Country Opinion Survey 2017: Liberia SECTION H: BACKGROUND INFORMATION H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in Liberia? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Liberia? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. Which best represents your geographic location? 1 Western Liberia 2 Montserrado County (Monrovia and rural Montserrado) 3 South East 4 Northern Liberia 5 Central Liberia Thank you for completing the survey! 133