Documents & Reports

Europe and Central Asia - Development of EU governance indicators : indicators of citizen-centric public service delivery – final report : Citizen-Centric Governance Indicators Final Report (English)


The report is structured into five parts. Part one presents the conceptual framework that forms the backdrop for developing citizen-centric service delivery indicators and summarizes what citizen-centric service delivery entails. Part two introduces two... See More +


  • Pfeil, Hélène; Agarwal, Sanjay; Recanatini, Francesca; Knack, Stephen; Ladegaard, Peter Farup; Bernstein, David S.;
  • 2018/03/16 01:48:01
  • Working Paper
  • AUS0000222
  • 1
  • 1
  • Europe and Central Asia
  • Europe and Central Asia
  • 2018/06/15 01:37:07
  • Disclosed
  • Citizen-Centric Governance Indicators Final Report
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Complete Report in English

Official version of document (may contain signatures, etc)

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