Sitakhela Likusasa Impact Evaluation Evaluating the Effectiveness of Incentives to improve HIV Prevention Outcomes for Young Females in Eswatini Standard Operating Procedure - # # 13 Responding to media enquiries, communications and information dissemination for the Sitakhela Likusasa Impact Evaluation Document 13 in a series of 20 Standard Operating Procedures Version date 11 May 2017 Status Final © International Bank for Reconstruction and Development / The World Bank 1818 H Street NW, Washington DC 20433 Internet: www.worldbank.org; Telephone: 202 473 1000 This work is a product of the staff of The World Bank with external contributions. The findings, interpretations, and conclusions expressed in this work do not necessarily reflect the views of the Executive Directors of The World Bank or other partner institutions or the governments they represent. The World Bank does not guarantee the accuracy of the data included in this work. The boundaries, colors, denominations, and other information shown on any map in this work do not imply any judgment on the part of The World Bank concerning the legal status of any territory or the endorsement or acceptance of such boundaries. Nothing herein shall constitute or be considered to be a limitation upon or waiver of the privileges and immunities of The World Bank, all of which are specifically reserved. Rights and Permissions This work is available under the Creative Commons Attribution 4.0 International (CC BY 4.0) unported license https://creativecommons.org/licenses/by/4.0/. Under the Creative Commons Attribution license, you are free to copy, distribute and adapt this work, including for commercial purposes, under the following conditions: Attribution – Please cite the work as follows: Sitakhela Likusasa Impact Evaluation: Standard Operating Procedure 0 – Introduction. Washington DC: World Bank. License: Creative Commons Attribution CC BY 4.0 Translations – If you create a translation of this work, please add the following disclaimer along with the attribution: This translation was not created by The World Bank and should not be considered an official World Bank translation. The World Bank shall not be liable for any content or error in its translation. All queries on rights and licenses should be addressed to the Office of the Publisher, The World Bank, 1818 H Street NW, Washington DC, 20433, USA; fax: 202-522-2625; email: pubrights@worldbank.org. Page ii Standard Operating Procedure - # 0 Introduction Introduction to all the Standard Operating Procedures for the Sitakhela Likusasa Impact Evaluation NERCHA – National Emergency Research Council on HIV and AIDS authors: Khanyakwezwe Mabuza, Muziwethu Nkambule, Tengetile Dlamini and Mbuso Mabuza World Bank authors: Marelize Görgens, Damien de Walque and Andrew Longosz IHM Southern Africa authors: Vimbai Tsododo, Mthokozisi Dlamini, and Nontobeko Fakudze Independent authors: Futhi Dennis MINISTRY OF EDUCATION AND MINISTRY OF HEALTH TRAINING National Reference Laboratory, and Swaziland National AIDS Programme (SNAP) KINGDOM OF ESWATINI KINGDOM OF ESWATINI Main study implementation partner SGBV counselling and follow up For baseline survey For baseline survey Page iii Principles relating to communication for this impact evaluation a) This is an impact evaluation and as such, the confidentiality of participants and the impact evaluation results is paramount b) The impact evaluation is led by NERCHA and the World Bank (each party has a co-Principal Investigator appointed. Over and above the coPIs, there are also investigators appointed by each party c) Different organizations, including the WB, NERCHA, DFID, and the GF, co finances this impact evaluation. Any of these organizations d) The World Bank has contracted with the IHM Consortium for the implementation of the impact evaluation e) The IHM consortium needs to abide by the World Bank’s General Conditions of Contract, which states the following in terms of Confidentiality and sharing of information: Clause 3.3 Confidentiality (from World Bank General Conditions of Contract) (a) The Consultants, any Subconsultant, and the Personnel of either of them shall not, either during the term or within three (3) years after the termination or expiration for whatever reason of this Contract, disclose any information about the Client’s business or operations or any proprietary or confidential information relating to the assignment, the Services or this Contract without the prior written consent of the Client. Any public representation regarding the Client shall be made by the Client and any requests for information made to the Consultants or its Subconsultants or the Personnel of either of them by the news media, or others, shall be referred to the Client. In addition, the Consultants or the Subconsultants shall not reference the Client nor the work performed for the Client without the prior written consent of the Client, except that the Consultants may use the Client’s name, but without the Client’s logo and without discussion of the work performed by the Consultants for the Client, among its references and in its customer lists and resumes. (b) The obligation of the Consultants and its Subconsultants to obtain the C lient’s written approval before disclosing any information about the Client’s business or operations or relating to the assignment, the Services or this Contract, shall not apply to any information that was in the Consultants’ possession prior to commencement of work under this Contract, or which is or shall become available to the general public in a printed publication, but not one published by the Consultants, and provided further that this obligation shall in no way limit the Consultants’ internal use of such information in performing the Services under this Contract. f) The IHM Consortium leads will ensure all staff are oriented on the provisions of this agreement and adherence to its provisions is assured g) Because it is an impact evaluation that is active an ongoing, neither the WB nor NERCHA will actively ‘market’ or communicate with the media about the impact evaluation, as is the usual protocol concerning active and ongoing clinical research studies Page 1 h) However, because of the nature of the impact evaluation, there might be media interest in the impact evaluation. i) Such media interest may be directed at the World Bank, the IHM consortium members, any of the impact evaluation funders, other Government departments, other UN agencies, community members, or other stakeholders j) Over and above media enquiries (mostly reactive), the impact evaluation investigators may, at the end of the impact evaluation once results are ready, proactively share information via media events, web feature story on either the funders, NERCHA or WB websites; television, print, or radio interviews; outreach to specific reporters; news briefs; press release; or opinion stories. k) This SOP details how such reactive media enquiries or proactive sharing of information with the public will be managed within the context of the Sitakhela Likusasa impact evaluation Standard Operating Procedure for Handling Proactive Public Communications and Reactive Media Enquiries Reactive enquiry from media Proactive public communications Irrespective of who received the media enquiry Whilst the As is the protocol with clinical (NERCHA , World Bank, the IHM consortium impact trials, no proactive communication members, any of the impact evaluation evaluation is will be initiated by the WB or funders, other Government departments, other ongoing NERCHA during the period for UN agencies, community members, or other which the impact evaluation is stakeholders), such enquiry will be forwarded / active. directed to the NERCHA impact evaluation focal person (HIV Prevention Manager). The HIV Prevention Manger will reach out to the WB TTL, the WB Communications liaison and the NERCHA head of communications to jointly agree how to handle such communications. After the Irrespective of who received the media enquiry Any person, outside of the public impact (NERCHA , World Bank, the IHM consortium relations and directorate offices evaluation members, any of the impact evaluation wishing to make any formal public results have funders, other Government departments, other announcement or contribution to been UN agencies, community members, or other any public press article or to make a published stakeholders), such enquiry will be forwarded / press statement, comment on directed to the NERCHA impact evaluation matters involving the Sitakhela focal person (HIV Prevention Manager). The Likusasa impact evaluation must HIV Prevention Manager will reach out to the obtain written permission from the WB TTL, the WB Communications liaison and focal person at NERCHA. The the NERCHA head of communications to issuing of press statement will only jointly agree how to handle such be done by the National Director communications. and Communications office Page 2 Any queries related to the impact evaluation, received from the media/other stakeholders within the HIV response, whether local or international, will be attended to by NERCHA in consultation with the World Bank, after which a joint statement will be issued out. Any responses to external inquiries will reflect the views of both the World Bank and NERCHA. Members of the consortium and their staff will to refer all media enquiries to the NERCHA Communications office using these contacts: Phone: +268 2406 5171 Email: busi.dlamini@nercha.org.sz Responsibilities At NERCHA, the Head of Communications will receive any media queries related to the impact evaluation, and discuss these with the focal person at NERCHA as well as the World Bank . After a consensus has been reached, the HOC will issue out a statement, in liaison with the NERCHA focal person. For more general information partners and anyone may refer to the Sitakhela Likusasa Fact Sheet. Page 3