Documents & Reports

Strengthening the citizen-state compact through feedback : effective complaint management as a pathway to articulate citizen voice and improve state response (English)

Abstract

The Palestinian Authority is committed to improving state-citizen relations through various mechanisms including the complaints resolution. The objective of this technical assistance, which has been undertaken at the request of the DGC, is to strengthen... See More +

Details

  • Pfeil, Hélène; Kumagai, Saki; Agarwal, Sanjay; Gonzalez Briseno, Alfredo; Agarwal, Sanjay;
  • 2016/06/21 00:00:03
  • Working Paper
  • ACS18685
  • 1
  • 1
  • West Bank and Gaza
  • Middle East and North Africa
  • 2017/03/06 13:46:05
  • Disclosed
  • Strengthening the citizen-state compact through feedback : effective complaint management as a pathway to articulate citizen voice and improve state response
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