- Pfeil, Hélène; Kumagai, Saki; Agarwal, Sanjay; Gonzalez Briseno, Alfredo;
- 2016/06/21 00:00:03
- Working Paper;
- ACS18685
- 1
- 1
- West Bank and Gaza;
- Middle East and North Africa;
- 2017/03/06 13:46:05
- Disclosed
- Strengthening the citizen-state compact through feedback : effective complaint management as a pathway to articulate citizen voice and improve state response