Documents & Reports

Strengthening the citizen-state compact through feedback : effective complaint management as a pathway to articulate citizen voice and improve state response (English)


The Palestinian Authority is committed to improving state-citizen relations through various mechanisms including the complaints resolution. The objective of this technical assistance, which has been undertaken at the request of the DGC, is to strengthen...  See More +


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Complete Report in English

Official version of document (may contain signatures, etc)

*The text version is uncorrected OCR text and is included solely to benefit users with slow connectivity.