The World Bank Implementation Status & Results Report Digital Inclusion and Innovation in Public Services in Argentina (P174946) Digital Inclusion and Innovation in Public Services in Argentina (P174946) LATIN AMERICA AND CARIBBEAN | Argentina | Governance Global Practice | IBRD/IDA | Investment Project Financing | FY 2021 | Seq No: 1 | ARCHIVED on 23-Jun-2021 | ISR47287 | Implementing Agencies: Secretariat of Innovation, Chief of Cabinet of Ministers Office, Republic of Argentina Key Dates Key Project Dates Bank Approval Date: 30-Mar-2021 Effectiveness Date: -- Planned Mid Term Review Date: 03-Jul-2023 Actual Mid-Term Review Date: Original Closing Date: 30-Jun-2025 Revised Closing Date: 30-Jun-2025 pdoTable Project Development Objectives Project Development Objective (from Project Appraisal Document) To improve the efficiency of and access to selected digital administrative services Has the Project Development Objective been changed since Board Approval of the Project Objective? No Components Table Name Digital public services:(Cost $19.60 M) Cross-cutting management systems, data management and innovation:(Cost $20.38 M) Expansion of technological platforms:(Cost $45.20 M) Project management and evaluation:(Cost $3.72 M) Overall Ratings Name Previous Rating Current Rating Progress towards achievement of PDO -- Satisfactory Overall Implementation Progress (IP) -- Satisfactory Overall Risk Rating -- Moderate Implementation Status and Key Decisions The project was approved by the Board on March 30, 2021. The Government authorized the loan package signature in early May. The task team and the Borrower are working closely to complete the signing and effectiveness declaration, which is expected in Q1 FY22. 6/28/2021 Page 1 of 10 The World Bank Implementation Status & Results Report Digital Inclusion and Innovation in Public Services in Argentina (P174946) Risks Systematic Operations Risk-rating Tool Risk Category Rating at Approval Previous Rating Current Rating Political and Governance Moderate -- Moderate Macroeconomic High -- High Sector Strategies and Policies Moderate -- Moderate Technical Design of Project or Program Moderate -- Moderate Institutional Capacity for Implementation and Moderate -- Moderate Sustainability Fiduciary Moderate -- Moderate Environment and Social Moderate -- Moderate Stakeholders Moderate -- Moderate Other -- -- -- Overall Moderate -- Moderate Results PDO Indicators by Objectives / Outcomes Increased users registered on the argentina.gob.ar portal with a Citizen Digital profile IN01009585 ►Users registered on the argentina.gob.ar portal with a Citizen Digital profile (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 6,000,000.00 -- 6,000,000.00 12,000,000.00 Date 01-Jul-2021 -- 16-Jun-2021 01-Jul-2025 Number of users registered in the Citizen Digital Profile, that have used the service within a 12-month Comments: period. The information will be disaggregated by gender and, where possible, by location. Availability of digital services access centers around the country IN01009591 ►Digital service centers at the subnational level (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 570.00 -- 570.00 770.00 Date 01-Jul-2021 -- 16-Jun-2021 01-Jul-2025 Number of digital service centers at the subnational level that are operating in municipalities in the Comments: country. Digital service centers are public spaces managed by Municipalities with the supervision and 6/28/2021 Page 2 of 10 The World Bank Implementation Status & Results Report Digital Inclusion and Innovation in Public Services in Argentina (P174946) support of the Secretariat of Public Innovation (SIP) available free of charge to access digital services and provide dedicated services for citizens to access their digital ID profile. Efficiency gains in government services using e-filing systems IN01009592 ►Government digital procedures with reduced resolution times (Number, Custom, PBC) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 200.00 Date 01-Jul-2021 -- 16-Jun-2021 01-Jul-2025 Reduced resolution times will be measured in terms of reduction in the average time needed to resolve procedures (trámites) initiated by citizens and firms and reduction in the time needed to resolve internal Comments: administrative procedures carried out by the public administration, including public procurement processes. Intermediate Results Indicators by Components Digital public services IN01009593 ►Visitors to digital service centers (Number, Custom, PBC) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 3,000,000.00 Date 01-Jul-2021 -- 16-Jun-2021 30-Jun-2025 Number of visitors to Digital Points who have used services offered there on or after the Signature Date, including participating in training activities, knowledge seminars and/or using the digital services platforms Comments: in site, as further specified in the Operational Manual. The information will be disaggregated by gender and location. IN01009597 ►Women participating in digital service centers activities (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 33.00 -- 33.00 50.00 Date 01-Jul-2021 -- 16-Jun-2021 01-Jul-2025 Percentage of women participating in activities offered in the digital service center around the country, Comments: which include trainings offered, citizen participation and e-participation events facilitated, and digital citizen profile user access facilitated. IN01009600 ►Visitors to digital service centers located in vulnerable or remote areas. (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 500,000.00 6/28/2021 Page 3 of 10 The World Bank Implementation Status & Results Report Digital Inclusion and Innovation in Public Services in Argentina (P174946) Date 01-Jul-2021 -- 16-Jun-2021 30-Jul-2025 Number of persons in each digital service centers located in vulnerable or remote areas accessing Comments: services provided by the center, such as trainings or using the digital service center platforms in site. IN01009603 ►Citizen-oriented activities in digital service centers. (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 50.00 Date 01-Jul-2021 -- 16-Jun-2021 01-Jul-2025 Number of activities offered in the digital service centers around the country, include trainings offered, Comments: citizen participation and e-participation events facilitated, and digital citizen profile user access facilitated, that are a product of beneficiary feedback. IN01009606 ►Knowledge sharing and learning activities of subnational governments conducted (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 4.00 Date 01-Jul-2021 -- 16-Jun-2021 01-Jul-2025 Number of activities organized for knowledge sharing regarding the innovation implementation agenda Comments: with subnational governments involved IN01009608 ►Digital Country Assessment Platform implemented (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No -- No Yes Date 01-Jul-2021 -- 16-Jun-2021 01-Jul-2025 Comments: Design and implementation of the Digital Country Assessment Platform IN01009610 ►Persons trained in gender-focused activities, both implemented as part of the Open Government National Action Plan and in digital service centers (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 500,000.00 Date 01-Jul-2021 -- 16-Jun-2021 01-Jul-2025 Number of activities that support the following commitments: i) fight against human trafficking; (ii) capacity building on gender and violence against women; (iii) reducing gaps for women in the labor market through Comments: increased data availability; and (iv) federal observatory on the implementation of comprehensive sexual education. IN01009612 ►Users who evaluate Mi Argentina portal’s services satisfactorily (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 43.00 -- 43.00 70.00 6/28/2021 Page 4 of 10 The World Bank Implementation Status & Results Report Digital Inclusion and Innovation in Public Services in Argentina (P174946) Date 01-Jul-2021 -- 16-Jun-2021 01-Jul-2025 Comments: Percentage of users which evaluate satisfactorily government services for Argentina.gov.ar IN01009615 ►Users who evaluate TAD government services satisfactorily (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 40.00 -- 40.00 70.00 Date 01-Jul-2021 -- 16-Jun-2021 01-Jul-2025 Percentage of users which evaluate satisfactorily government services for the remote access platform Comments: (TAD). Cross-cutting systems, data management and innovation IN01009595 ►Women accessing the Mi Argentina platform (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 45.00 -- 45.00 50.00 Date 01-Jul-2021 -- 16-Jun-2021 01-Jul-2025 Percentage of women who have accessed and used in the Citizen Digital Profile, within a 12-month Comments: period. The information will be disaggregated where possible, by location. IN01009598 ►Women using the remote access platform (TAD - trámites a distancia) (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 35.00 -- 35.00 50.00 Date 01-Jul-2021 -- 16-Jun-2021 01-Jul-2025 Percentage of women who have accessed and used in the Remote Access Platform - TAD, within a 12- Comments: month period. The information will be disaggregated by location IN01009601 ►Administrative processes completed by women in the remote access platform (TAD) (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 24.50 -- 24.50 40.00 Date 01-Mar-2021 -- 16-Jun-2021 31-Jul-2025 Percentage of procedures completed by women in the remote access platform (TAD), out of the total of Comments: procedures processed through the TAD. IN01009604 ►Services that are specifically targeted to, and consider, women’s specific needs. (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target 6/28/2021 Page 5 of 10 The World Bank Implementation Status & Results Report Digital Inclusion and Innovation in Public Services in Argentina (P174946) Value 0.00 -- 0.00 10.00 Date 01-Jul-2021 -- 16-Jun-2021 01-Jul-2025 Number of services that have been designed and implemented to be accessed in digital platforms, such Comments: as Mi Argentina and Remote Access Platform, and include female beneficiaries’ feedback. IN01009607 ►Provinces using e-filing digital modules (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 8.00 -- 8.00 14.00 Date 01-Jul-2021 -- 16-Jun-2021 01-Jul-2025 Comments: Number of provinces where e-filing system is implemented and in use. IN01009609 ►Subnational governments that have implemented and are operating a digital government system (Number, Custom, PBC) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 20.00 Date 01-Jul-2021 -- 16-Jun-2021 01-Jul-2025 Number of Participating Provinces and/or Participating Municipalities that have implemented and are operating at least one digital government system, as further described in the Operational Manual. The PBC measures the number of local governments, including the Borrower’s Autonomous City of Buenos Aires, any Municipality or any Province which meets the eligibility criteria set forth in the Operational Comments: Manual to participate in the Project that have implemented at least one digital government system in their public administration, such as e-filing, e-procurement, civil registry system, digital signature, human resource management system with technical assistance and support from Secretariat of Public Innovation (SIP). This indicator shows the results of the design and coordination efforts among government entities to implement digital systems. IN01009611 ►Digital services reenginered using evidence from the Digital Government Observatory (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 50.00 Date 01-Jul-2021 -- 16-Jun-2021 01-Jul-2025 Results of the Digital Government Observatory regarding the number of services that have been Comments: reengineered. IN01009613 ►Portal with open procurement and contracting data following the Open Contracting Data Standard (OCDS) and the Open Contracting for Infrastructure Data Standard (OC4IDS) (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No -- No Yes Date 01-Jul-2021 -- 16-Jun-2021 01-Jul-2025 Implementation of the Open Contracting Data Standard (OCDS) and the Open Contracting for Comments: Infrastructure Data Standard (OC4IDS) in the e-procurement system IN01009614 6/28/2021 Page 6 of 10 The World Bank Implementation Status & Results Report Digital Inclusion and Innovation in Public Services in Argentina (P174946) ►Innovation Pilot implemented in sector (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 3.00 Date 01-Jul-2021 -- 16-Jun-2021 01-Jul-2025 Number of innovation pilots for improved service delivery implemented with selected sectors to showcase Comments: the benefits of digital systems and platforms in government services. Expansion of technological platforms IN01009596 ►Active users of the data analytics dashboards for digital platforms and services (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 1,000.00 Date 01-Jul-2021 -- 16-Jun-2021 01-Jul-2025 Number of active users of the data analytics dashboards for digital platforms and services that are Comments: designed and deployed by the Secretariat of Public Innovation (SIP). IN01009599 ►New racks for increased physical capacity in ARSAT's National Data Center (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 3.00 Date 01-Jul-2021 -- 16-Jun-2021 01-Jul-2025 Increase in ICT capacity of the National Data Center by number of new racks in use to support the Comments: Center’s services. IN01009602 ►Institutional units in the National Public Administration using ARSAT’s platform (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 27.00 -- 27.00 50.00 Date 01-Jun-2021 -- 16-Jun-2021 01-Jul-2025 Increase in ARSAT’s ICT capacity by the number of institutional units that use ARSAT’s services for the Comments: ICT needs IN01009605 ►Subnational governments using ARSAT's cloud computing services (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 55.00 -- 55.00 320.00 Date 01-Jul-2021 -- 16-Jun-2021 01-Jul-2025 Increases in ARSAT’s ICT capacity by the number of institutional units that use ARSAT’s services for the Comments: ICT needs. 6/28/2021 Page 7 of 10 The World Bank Implementation Status & Results Report Digital Inclusion and Innovation in Public Services in Argentina (P174946) Project management and evaluation IN01009594 ►Diagnostics or evaluations of the digital government initiatives (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 3.00 Date 01-Jul-2021 -- 16-Jun-2021 01-Jul-2025 Comments: Number of evaluations on digital government capacity, contributions and diagnostics conducted by SAE Performance-Based Conditions IN01009616 ►PBC 1 Government digital procedures with reduced resolution times (Number, Outcome, 3,000,000.00, 0.00%) Baseline Actual (Previous) Actual (Current) Target 4 Value 0.00 -- 0.00 -- Date -- -- 16-Jun-2021 -- IN01009617 ►PBC 2 Visitors to digital service centers (Number, Outcome, 6,000,000.00, 11.36%) Baseline Actual (Previous) Actual (Current) Target 4 Value 0.00 -- 0.00 -- Date -- -- 16-Jun-2021 -- IN01009618 ►PBC 3 Subnational governments that have implemented and are operating a digital government system (Number, Outcome, 3,000,000.00, 7.95%) Baseline Actual (Previous) Actual (Current) Target 4 Value 0.00 -- 0.00 -- Date -- -- 16-Jun-2021 -- 6/28/2021 Page 8 of 10 The World Bank Implementation Status & Results Report Digital Inclusion and Innovation in Public Services in Argentina (P174946) Data on Financial Performance Disbursements (by loan) Project Loan/Credit/TF Status Currency Original Revised Cancelled Disbursed Undisbursed % Disbursed Not P174946 IBRD-92240 USD 80.00 80.00 0.00 0.00 80.00 0% Effective Key Dates (by loan) Project Loan/Credit/TF Status Approval Date Signing Date Effectiveness Date Orig. Closing Date Rev. Closing Date Not P174946 IBRD-92240 30-Mar-2021 -- -- 30-Jun-2025 30-Jun-2025 Effective Cumulative Disbursements PBC Disbursement Achievement Disbursed amount in Disbursement % PBC ID PBC Type Description Coc PBC Amount Status Coc for PBC 6/28/2021 Page 9 of 10 The World Bank Implementation Status & Results Report Digital Inclusion and Innovation in Public Services in Argentina (P174946) Restructuring History There has been no restructuring to date. Related Project(s) There are no related projects. 6/28/2021 Page 10 of 10