World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina FY 2017 Bosnia and Herzegovina Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 March 2018 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina Acknowledgements The Bosnia and Herzegovina Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG), led by Sharon Felzer (Senior Communications Officer, Head of PORG). Svetlana Markova, Jing Guo, Jessica Cameron, and Calita Woods oversaw design, reporting, and analysis. Dania Mendoza and Noreen Wambui provided data support. PORG acknowledges the significant contribution from the Bosnia and Herzegovina country team and the independent local fielding agency Prime Communications. In particular, PORG is grateful for the support from Jasmina Hadzic (Communications Officer) who coordinated the survey related activities from Sarajevo, Bosnia and Herzegovina. 1 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Bosnia and Herzegovina ...........................8 V. Overall Attitudes toward the World Bank Group .......................14 VI. Sectoral Effectiveness................................................................20 VII. How the World Bank Group Operates .......................................24 VIII. World Bank Group’s Knowledge and Instruments .....................30 IX. The Future Role of the World Bank Group in Bosnia and Herzegovina ..............................................................................34 X. Communication and Outreach ..................................................38 XI. Appendices ................................................................................42 2 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Bosnia and Herzegovina perceive the WBG. The survey explored: ▪ General Issues Facing Bosnia and Herzegovina ▪ Overall Attitudes toward the World Bank Group ▪ World Bank Group’s Effectiveness and Results ▪ The World Bank Group’s Knowledge Work and Activities ▪ Working with the World Bank Group ▪ The Future Role of the World Bank Group in Bosnia and Herzegovina ▪ Communication and Information Sharing ▪ Background Information II. Methodology From June to August 2017, 244 stakeholders of the WBG in Bosnia and Herzegovina were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the Office of the President, Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/contractors working on WBG-supported projects/programs; local governments; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs and community based organizations; the media; independent government institutions; trade unions; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 98 stakeholders participated in the survey (40% response rate). Respondents either received the questionnaires via courier or email and returned it accordingly, or completed the questionnaire via the online survey platform Qualtrics. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’14 (response rate was 36%, N=109). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’14 COS report and the non- weighted data presented in appendices A, B, C, D, and F. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix E (page 88). 3 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina III. Demographics of the Sample Current Position ▪ For further analyses, respondents from ministries/ministerial departments/implementation agencies were combined with respondents from PMUs overseeing implementation of WBG projects and consultants/contractors working on WBG-supported projects/ programs; respondents from NGOs/community based organizations and trade unions were combined in the “CSO” category; and the small number of respondents from the office of a parliamentarian and other organizations were included in the “Other” category. There were no respondents from the Office of the President/Prime Minister, private foundations, the financial sector/private banks, youth groups, and the judiciary branch. 4 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina III. Demographics of the Sample (continued) Geographic Locations ▪ There were no respondents from Brcko District. Due to the small number of respondents from outside of Federation of Bosnia and Herzegovina and Republika Srpska, only those two locations were included in comparisons of geographic locations. Geographic location comparisons can be found in Appendix C (page 79). Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina III. Demographics of the Sample (continued) Familiarity with the World Bank Group ▪ Year comparison: Respondents in this year’s Country Survey and the FY’14 Country Survey had statistically similar levels of familiarity with the WBG (weighted mean in FY’17 = 6.1; weighted mean in FY’14 = 6.0)1. ▪ Respondents’ levels of familiarity with the WBG were significantly, strongly correlated with their ratings of the WBG’s overall effectiveness in Bosnia and Herzegovina, and significantly, moderately correlated with their ratings of the extent to which the WBG plays a relevant role in development in Bosnia and Herzegovina. 1 Please refer to Appendix E (page 88) for more details on weighting. The means in the chart were calculated based on un-weighted data. 7 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina IV. General Issues Facing Bosnia and Herzegovina Headed in the Right Direction2 ▪ Year comparison: This year’s respondents and respondents in FY’14 had statistically similar views about the direction in which Bosnia and Herzegovina is headed. ▪ Stakeholder groups: In this year’s Country Survey, respondents from the Office of the Minister and bilateral/multilateral agencies were significantly more likely to indicate that Bosnia and Herzegovina is headed in the right direction, while respondents from the media and academia/research institutes/think tanks were significantly less positive about the prospects of Bosnia and Herzegovina. 2 Percentages presented in the chart were calculated based on weighted data from FY’17 and FY’14. 8 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina IV. General Issues Facing Bosnia and Herzegovina (continued) Development Priority ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the most important development priorities in Bosnia and Herzegovina were “job creation/ employment” (52%) and “public sector governance/reform” (36%). 9 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina IV. General Issues Facing Bosnia and Herzegovina (continued) What Would Contribute Most to Reducing Poverty ▪ Year comparison: In the previous FY’14 Country Survey, respondents indicated that the greatest contributors to poverty reduction in Bosnia and Herzegovina were “job creation/employment” (50%) and “economic growth” (50%). 10 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina IV. General Issues Facing Bosnia and Herzegovina (continued) Factors Contributing to “Shared Prosperity” ▪ Year comparison: In the previous FY’14 Country Survey, respondents indicated that shared prosperity in Bosnia and Herzegovina can be best achieved through “consistent economic growth” (44%), “better employment opportunities for young people” (41%), and “better entrepreneurial opportunities” (38%). 11 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina IV. General Issues Facing Bosnia and Herzegovina (continued) Gap between the Rich and the Poor Global Climate Change 12 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina IV. General Issues Facing Bosnia and Herzegovina (continued) Early Childhood Development 13 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts ▪ Year comparison: Respondents in the previous FY’14 Country Survey most often attributed failed or slow WBG assisted reform efforts to that “lack of/inadequate levels of capacity in Government” (45%) and “the World Bank Group is not sensitive enough to political/social realities on the ground” (43%). 14 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness3 (Indicator Question) Achieving Development Results (Indicator Question) 3 Means presented in the charts on this page were calculated based on weighted data. 15 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina V. Overall Attitudes toward the World Bank Group (continued) WBG Staff Preparedness4 The World Bank and the IFC Working Together ▪ Only those stakeholders who responded “Yes” to the question “Do your projects involve both the World Bank and the IFC?” provided their views on the working relationship between the World Bank and the IFC. 4 Means presented in the chart were calculated based on weighted data. 16 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups ▪ Collaboration: Respondents who collaborate with the WBG had significantly higher mean ratings for the aggregated responses to the twenty-six COS indicator questions (mean rating = 6.7) compared to respondents who do not collaborate with the WBG (mean rating = 5.7). Responses for individual indicator questions by exposure to the WBG can be found in Appendix F (page 93). 17 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina V. Overall Attitudes toward the World Bank Group (continued) Greatest Value ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG’s greatest values to Bosnia and Herzegovina were “financial resources” (52%), “capacity development” (33%), and “mobilizing third party financial resources” (30%). 18 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG’s greatest weakness in its work in Bosnia and Herzegovina was “not adequately sensitive to political/social realities in BH” (35%). 19 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison5 5 Means presented in this chart were calculated based on weighted data. Only those sectors comparable across both FY’14 and FY’17 are presented in this chart. See Appendix E for details. 20 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration6 6 Note in the Appendix on the sectoral effectiveness (Appendix A, page 43) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 21 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Bosnia and Herzegovina, bivariate correlational analyses were conducted using respondents’ ratings of the twenty-five specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results. ▪ Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in Bosnia and Herzegovina. The areas determined to be key drivers from these analyses were: ➢ The WBG’s effectiveness at social protection; ➢ The WBG’s effectiveness at job creation/employment; ➢ The WBG’s effectiveness at public sector governance/reform; and ➢ The WBG’s effectiveness at private sector development. ▪ Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Bosnia and Herzegovina, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The area determined to be key driver from these analyses was: ➢ The WBG’s effectiveness at job creation/employment; ➢ The WBG’s effectiveness at private sector development; and ➢ The WBG’s effectiveness at public sector governance/reform. 22 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina VI. Sectoral Effectiveness (continued) The WBG Promoting Private Public Partnerships Helping the Poorest 23 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina VII. How the World Bank Group Operates The World Bank Group’s Work in Bosnia and Herzegovina: Year Comparison7 The World Bank Group’s Work in Bosnia and Herzegovina: Collaboration 7 Means in the chart were calculated based on weighted data. 24 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison8 8 Means in the chart were calculated based on weighted data. 25 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration 26 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison9 9 Means in the chart were calculated based on weighted data. 27 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration 28 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina VII. How the World Bank Group Operates (continued) Internal Measuring and Monitoring 29 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities10 10 Percentages presented in this chart were calculated based on weighted data. 30 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Bosnia and Herzegovina’s Knowledge Needs11 (Indicator Question) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 11 Means in the charts on this page were calculated based on weighted data. 31 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities12 12 Means in the charts on this page were calculated based on weighted data. 32 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Bosnia and Herzegovina’s Needs for Financial Instruments13 (Indicator Question) Effectiveness of WBG’s Instruments 13 Means in the chart were calculated based on weighted data. 33 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina IX. The Future Role of the World Bank Group in Bosnia and Herzegovina Making the World Bank Group of Greater Value ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG should “increase the level of capacity development in the country” (31%) and “offer more innovative financial products” (29%) to make itself of greater value in Bosnia and Herzegovina. 34 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina IX. The Future Role of the WBG in Bosnia and Herzegovina (continued) The World Bank Group Should Collaborate More with … ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG should work more with “private sector” (50%), “local government” (37%), and “community of development partners” (32%) to ensure better development results in Bosnia and Herzegovina. 35 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina IX. The Future Role of the WBG in Bosnia and Herzegovina (continued) Where the World Bank Group Should Focus its Resources ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG should focus its resources on “job creation/employment” (38%) and “economic growth” (32%). 36 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina IX. The Future Role of the WBG in Bosnia and Herzegovina (continued) Future Combination of the WBG Services14 14 Percentages presented in this chart were calculated based on weighted data. 37 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 58) for all responses by stakeholder groups. General Information Sources ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that they got most of their information about economic and social development issues in Bosnia and Herzegovina from “Internet” (63%) and “local newspapers” (36%). 38 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina X. Communication and Outreach (continued) Preferred Information Sources ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that they would prefer to receive information from the WBG through its “seminars/ workshops/conferences” (46%) and “direct contact with the WBG” (40%). 39 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina X. Communication and Outreach (continued) Access to Information15 Access to the Internet 15 Percentages presented in the charts on this page were calculated based on weighted data. 40 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina X. Communication and Outreach (continued) The WBG Website Usage16 Use of the WBG’s Social Media Channels 16 Percentages presented in the chart were calculated based on weighted data. 41 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina XI. Appendices A. Responses to All Questions across All Respondents...................... 43 B. Responses to All Questions by Stakeholder Groups ...................... 58 C. Responses to Indicator Questions by Geographic Location........... 79 D. Responses to Selected Questions by Level of Collaboration with the World Bank Group ........................................................................ 81 E. Responses to Selected Questions by Year..................................... 88 F. Indicator Questions as a Function of Exposure to the WBG .......... 93 G. WBG Country Opinion Survey FY17 – Bosnia and Herzegovina Questionnaire .............................................................................. 94 Bosnia and Herzegovina 42 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina Appendix A: Responses to All Questions across All Respondents (N=98) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Bosnia and Herzegovina Percentage of Respondents 1. In general would you say that Bosnia and Herzegovina is headed in ... ? (N=96) The right direction 16.7% The wrong direction 41.7% Not sure 41.7% 2. Listed below are a number of development priorities in Bosnia and Herzegovina. Please identify which of the following you consider the most important development priorities in Bosnia and Herzegovina? (Choose no Percentage of Respondents more than THREE) (Responses Combined; N=97) Job creation/employment 44.3% Fighting corruption 39.2% Economic growth 34.0% Education 27.8% Public sector governance/reform (i.e., government effectiveness, public financial 25.8% management, public expenditure, fiscal system reform) European integration 16.5% Judiciary reform 15.5% Poverty reduction 14.4% Natural resource management 9.3% Private sector development 9.3% Agriculture and rural development 9.3% Health 9.3% Transport (e.g., roads, bridges, transportation) 8.2% Reducing crime and violence 7.2% Energy 6.2% Social protection (e.g., pensions, targeted social assistance) 6.2% Gender equity 3.1% Water and sanitation 2.1% Trade and exports 2.1% Reducing pollution 1.0% Financial markets 1.0% Equality of opportunity (i.e., social inclusion) 1.0% Climate change (e.g., mitigation, adaptation) 0.0% Urban development 0.0% Disaster risk management 0.0% Information and communications technology 0.0% 43 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina A. General Issues Facing Bosnia and Herzegovina (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Bosnia and Herzegovina? (Choose no Percentage of Respondents more than THREE) (Responses Combined; N=96) Job creation/employment 58.3% Economic growth 41.7% Fighting corruption 31.3% Private sector development 26.0% Education 26.0% Agriculture and rural development 22.9% Social protection (e.g., pensions, targeted social assistance) 13.5% European integration 11.5% Judiciary reform 10.4% Natural resource management 10.4% Public sector governance/reform (i.e., government effectiveness, public financial 10.4% management, public expenditure, fiscal system reform) Equality of opportunity (i.e., social inclusion) 7.3% Energy 4.2% Trade and exports 4.2% Reducing crime and violence 3.1% Information and communications technology 3.1% Health 3.1% Transport (e.g., roads, bridges, transportation) 3.1% Urban development 2.1% Disaster risk management 1.0% Gender equity 1.0% Climate change (e.g., mitigation, adaptation) 0.0% Water and sanitation 0.0% Reducing pollution 0.0% Financial markets 0.0% 44 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina A. General Issues Facing Bosnia and Herzegovina (continued) 4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Bosnia Percentage of Respondents and Herzegovina? (Choose no more than TWO) (Responses Combined; N=93) Political stability 41.9% Consistent economic growth 35.5% Education and training that better ensure job opportunity 26.9% Better employment opportunities for young people 25.8% Better entrepreneurial opportunities (i.e., to start small and medium sized 19.4% businesses) A growing middle class 15.1% Greater voice and participation for citizens to help ensure greater accountability 7.5% Better quality public services 6.5% Better opportunity for the poor who live in rural areas 6.5% More reliable social safety net 5.4% Other 2.2% Better opportunity for the poor who live in urban areas 2.2% Better employment opportunities for women 2.2% Greater access to health and nutrition for citizens 0.0% Greater access to micro-finance for the poor 0.0% 5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Bosnia Percentage of Respondents and Herzegovina? (Select only ONE response) (N=96) A very big problem 56.3% A moderately big problem 29.2% A small problem 7.3% Not a problem at all 5.2% Don’t know 2.1% 6. In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in your country? (Select only ONE Percentage of Respondents response) (N=96) A very serious problem 37.5% A somewhat serious problem 25.0% Not too serious problem 24.0% Not a problem 9.4% Don’t know 4.2% 7. In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in Bosnia and Herzegovina? (Select Percentage of Respondents only ONE response) (N=96) A very important development priority 78.1% A moderately important development priority 14.6% A slightly important development priority 6.3% Not an important development priority 0.0% Don’t know 1.0% 45 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Bosnia and 96 0 6.01 2.25 Herzegovina? (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s effectiveness 83 13 5.90 2.20 in Bosnia and Herzegovina. (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Bosnia and Herzegovina solve its most 78 18 6.73 2.27 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 4. When thinking about how the World Bank Group can have the most impact on development results in Bosnia and Herzegovina, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Bosnia and Herzegovina? (Choose no more than Percentage of Respondents THREE) (Responses Combined; N=96) Economic growth 46.9% Job creation/employment 43.8% Public sector governance/reform (i.e., government effectiveness, public financial 29.2% management, public expenditure, fiscal system reform) Private sector development 28.1% Education 20.8% Fighting corruption 19.8% Agriculture and rural development 16.7% Poverty reduction 12.5% Natural resource management 10.4% Transport (e.g., roads, bridges, transportation) 9.4% Judiciary reform 8.3% Social protection (e.g., pensions, targeted social assistance) 7.3% European integration 7.3% Health 6.3% Equality of opportunity (i.e., social inclusion) 5.2% Reducing pollution 3.1% Disaster risk management 3.1% Information and communications technology 3.1% Reducing crime and violence 3.1% Water and sanitation 3.1% Energy 3.1% Financial markets 2.1% Climate change (e.g., mitigation, adaptation) 1.0% Gender equity 0.0% Urban development 0.0% Trade and exports 0.0% 46 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=89) activity do you believe is of greatest VALUE and which activity Greatest 2nd Greatest is of second greatest value in Bosnia and Herzegovina? Value Value Combined Capacity development related to World Bank Group supported 39.3% 18.2% 57.5% projects Financial resources 23.6% 21.6% 45.2% Bringing together different groups of stakeholders 11.2% 11.4% 22.6% Policy advice, studies, analyses 9.0% 8.0% 16.9% Implementation support 2.2% 11.4% 13.6% Mobilizing third party financial resources 4.5% 5.7% 10.2% Stand-alone technical assistance (system oriented) 3.4% 5.7% 9.1% Promoting knowledge sharing 1.1% 6.8% 7.9% Data and statistics 2.2% 5.7% 7.9% Donor coordination 1.1% 3.4% 4.5% Other 2.2% 2.3% 4.5% 6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Bosnia and Herzegovina? (Choose no more than Percentage of Respondents TWO) (Responses Combined; N=93) Not willing to honestly criticize policies and reform efforts in the country 22.6% Not adequately sensitive to political/social realities in Bosnia and Herzegovina 19.4% Too influenced by developed countries 17.2% Not collaborating enough with stakeholders outside the Government 14.0% Not aligned with country priorities 14.0% World Bank Group’s processes too complex 14.0% Its advice and strategies do not lend themselves to practical problem solving 12.9% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational 10.8% policies and procedures) Don’t know 8.6% Not enough public disclosure of its work 7.5% Not exploring alternative policy options 6.5% Not aligned with other development partners’ work 5.4% Arrogant in its approach 3.2% Other 2.2% Staff too inaccessible 2.2% The credibility of its knowledge/data 1.1% 7. To what extent do you believe that the World Bank Group’s work and support help the poorest in Bosnia and Herzegovina? (Select only ONE Percentage of Respondents response) (N=96) To a fully sufficient degree 2.1% To a somewhat sufficient degree 19.8% To a somewhat insufficient degree 22.9% To a very insufficient degree 30.2% Don’t know 25.0% 47 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina B. Overall Attitudes toward the World Bank Group (continued) 8. How EFFECTIVE do you believe the following World Bank Group’s Effectiveness instruments are in supporting the Bosnia and Herzegovina Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) N N/A Mean SD 1. Investment Project Financing (IPF) 59 30 6.53 2.19 2. Development Policy Financing (DPF) 52 35 6.04 2.00 3. Program-for-Results Financing (PforR) 33 55 6.12 2.10 4. Trust funds and grants 45 44 6.16 2.19 5. Guarantees 35 53 5.97 2.13 6. IFC Investment Services 46 45 6.20 2.05 7. IFC Advisory Services 53 37 6.36 1.89 9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more Percentage of Respondents in your country? (Choose no more than TWO) (Responses Combined; N=94) Private sector 41.5% Beneficiaries 33.0% Academia/think tanks/research institutes 29.8% Local government 23.4% Youth/university groups 17.0% Media 12.8% NGOs/Community Based Organizations 8.5% Don’t know 6.4% Parliament 5.3% Other 5.3% Donor community 4.3% Foundations 1.1% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Bosnia and Herzegovina? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. Overall the World Bank Group currently plays a relevant role in 83 10 6.27 2.48 development in Bosnia and Herzegovina* 11. The World Bank Group’s work is aligned with what I consider the 76 15 5.91 2.26 development priorities for Bosnia and Herzegovina* 48 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Degree Bosnia and Herzegovina, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 12. Responsiveness to needs* 70 19 6.14 2.22 13. Flexibility (in terms of the institution’s products and services)* 63 23 5.56 2.03 14. Flexibility (in terms of changing country circumstances)* 63 23 5.65 2.15 15. Being inclusive* 62 24 6.16 2.17 16. Openness (sharing data and other information)* 72 14 7.11 2.02 17. Collaboration with the Government* 72 15 7.07 2.22 18. The speed in which it gets things accomplished on the ground* 64 22 6.11 2.12 19. Helping to bring discipline/effective supervision to implementation of 56 29 6.80 2.30 investment projects* 20. Collaboration with civil society* 55 29 5.51 2.31 21. Staff accessibility* 66 21 7.67 2.20 22. Collaboration with other donors and development partners* 54 32 6.59 2.16 23. Collaboration with the private sector* 53 32 5.75 2.07 24. Straightforwardness and honesty* 67 22 6.54 2.60 25. Treating clients and stakeholders in Bosnia and Herzegovina with respect* 61 27 7.03 2.60 26. Being a long-term partner* 66 24 7.29 2.52 27. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more Percentage of Respondents than TWO) (Responses Combined; N=91) Political pressures and obstacles 37.4% Reforms are not well thought out in light of country challenges 31.9% The Government works inefficiently 28.6% Poor coordination within the Government 18.7% Lack of/inadequate levels of capacity in Government 17.6% The World Bank Group is not sensitive enough to political/social realities on the 16.5% ground Poor coordination among development partners 11.0% There is not an adequate level of citizen/civil society participation 11.0% The World Bank Group does not do adequate follow through/follow-up 6.6% Poor coordination within the World Bank Group 3.3% The World Bank Group works too slowly 3.3% Other 0.0% 49 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Bosnia and Herzegovina? (1-Not important at all, 10-Very important) N DK Mean SD 1. Social protection (e.g., pensions, targeted social assistance) 77 7 7.35 2.44 2. Gender equity 75 8 5.24 2.32 3. Private sector development 80 4 8.36 1.89 4. Education 78 8 8.22 1.84 5. Public sector governance/reform (i.e., government effectiveness, public 79 8 8.46 2.07 financial management, public expenditure, fiscal system reform) 6. European integration 78 8 6.94 2.74 7. Urban development 72 11 6.68 2.12 8. Energy 73 13 6.92 2.36 9. Water and sanitation 75 11 6.92 2.32 10. Reducing pollution 74 9 7.28 2.31 11. Job creation/employment 81 7 8.72 1.83 12. Health 77 9 7.75 2.13 13. Financial markets 76 9 6.96 2.67 14. Transport (e.g., roads, bridges, transportation) 78 7 7.90 2.09 15. Agriculture and rural development 79 8 7.99 2.21 16. Trade and exports 76 10 7.16 2.37 17. Reducing crime and violence 72 13 6.69 2.65 18. Natural resource management 77 11 6.38 2.78 19. Climate change (e.g., mitigation, adaptation) 78 7 6.69 2.68 20. Poverty reduction 82 6 8.52 1.91 21. Fighting corruption 77 12 8.56 2.02 22. Judiciary reform 76 11 7.82 2.61 23. Economic growth 77 10 8.88 1.56 24. Disaster risk management 74 12 7.16 2.32 25. Equality of opportunity (i.e., social inclusion) 77 9 6.86 2.55 26. Information and communications technology 76 9 7.00 2.34 50 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the work Effectiveness it does in the following areas of development in Bosnia and Herzegovina? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Social protection (e.g., pensions, targeted social assistance) 42 42 5.40 2.37 2. Gender equity 29 55 5.00 2.58 3. Private sector development 44 39 5.70 2.35 4. Public sector governance/reform (i.e., government effectiveness, public 53 33 5.75 2.33 financial management, public expenditure, fiscal system reform) 5. European integration 39 45 5.56 2.40 6. Urban development 35 48 4.94 2.63 7. Energy 37 46 5.35 2.61 8. Water and sanitation 40 44 5.85 2.56 9. Reducing pollution 36 49 5.47 2.49 10. Job creation/employment 48 36 5.48 2.63 11. Health 41 43 5.63 2.65 12. Financial markets 41 43 5.66 2.77 13. Transport (e.g., roads, bridges, transportation) 45 41 6.49 2.36 14. Agriculture and rural development 41 43 5.68 2.66 15. Trade and exports 35 49 5.20 2.78 16. Reducing crime and violence 32 52 4.31 2.60 17. Natural resource management 33 49 4.45 2.84 18. Climate change (e.g., mitigation, adaptation) 36 48 4.94 2.74 19. Poverty reduction 45 38 5.44 2.75 20. Fighting corruption 43 40 4.81 2.82 21. Judiciary reform 36 48 4.22 2.68 22. Economic growth 45 38 5.96 2.58 23. Disaster risk management 36 48 5.44 2.96 24. Equality of opportunity (i.e., social inclusion) 34 50 5.44 2.60 25. Information and communications technology 34 51 5.09 2.77 Achieving Development Results* N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development results in Bosnia and Herzegovina? (1-To no degree at all, 68 22 6.31 2.23 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Bosnia and Herzegovina? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program-for-Results, etc.) meet the 69 21 5.64 2.32 needs of Bosnia and Herzegovina* 5. The World Bank Group meets Bosnia and Herzegovina’s needs for 67 22 6.13 2.28 knowledge services (e.g., research, analysis, data, technical assistance)* 51 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=91) Weekly 9.9% Monthly 15.4% A few times a year 41.8% Rarely 23.1% Never 9.9% In Bosnia and Herzegovina, to what extent do you believe that the World Bank Degree Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 54 26 6.28 2.14 3. Include appropriate level of stakeholder involvement during preparation 52 30 6.62 2.43 4. Lead to practical solutions 55 26 6.31 2.39 5. Are well written and easy to understand 56 25 6.91 2.17 6. Are source of relevant information on global good practices 58 24 7.48 1.96 7. Are relevant to country challenges 59 22 6.78 2.08 8. Are adequately disseminated 46 35 5.83 2.26 9. Are translated enough into local language 49 33 6.18 2.82 10. Are adaptable to Bosnia and Herzegovina’s specific development challenges 58 23 6.36 2.27 and country circumstances* Overall Evaluations N DK Mean SD 11. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities (both global and local) make to 67 23 6.33 2.16 development results in your country?* (1-Not significant at all, 10-Very significant) 12. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 66 23 7.11 1.83 technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 41 48 6.73 2.47 2. The World Bank Group effectively monitors and evaluates the projects and 53 36 7.58 1.96 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 46 44 7.48 2.04 4. The World Bank Group’s Safeguard Policy requirements are reasonable 43 46 7.21 2.14 5. The World Bank Group’s conditions on its lending are reasonable 46 43 7.04 2.46 6. The World Bank Group takes decisions quickly in Bosnia and Herzegovina* 48 38 6.65 1.90 7. Working with the World Bank Group increases Bosnia and Herzegovina's 60 29 7.02 2.13 institutional capacity 8. Where country systems (e.g., procurement, financial management, etc.) are 35 54 7.37 2.03 adequate, the World Bank Group makes appropriate use of them* 9. The World Bank Group provides effective implementation support (i.e., 46 43 7.74 2.10 supervision of projects) 52 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina E. Working with the World Bank Group (continued) WBG Promoting PPP in Bosnia and Herzegovina N DK Mean SD 10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote public private partnerships in Bosnia and 43 47 5.65 2.31 Herzegovina? (1-To no degree at all, 10-To a very significant degree) Measuring and Correcting the World Bank Group’s Work N DK Mean SD 11. To what extent do you believe the World Bank Group measures and corrects its work in real time in Bosnia and Herzegovina? (1-To no degree at all, 10-To a 43 47 6.09 2.18 very significant degree) F. The Future Role of the World Bank Group in Bosnia and Herzegovina 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Bosnia and Herzegovina? (Choose no more than TWO) (Responses Combined; N=89) Increase the level of capacity development in the country 24.7% Reduce the complexity of obtaining World Bank Group financing 22.5% Reach out more to groups outside of Government 21.3% Collaborate more effectively with Government clients (e.g., BiH Institutions, 20.2% entity, cantonal, municipal) Help to bring discipline/effective supervision to implementation of investment 15.7% projects Ensure greater selectivity in its work 15.7% Offer more innovative financial products 14.6% Improve the competitiveness of its financing compared to markets (e.g., cost, 14.6% timeliness, other terms) Improve the quality of its experts as related to Bosnia and Herzegovina’s specific 13.5% challenges Provide more adequate data/knowledge/statistics/figures on Bosnia and 10.1% Herzegovina’s economy Offer more innovative knowledge services 6.7% Work faster 4.5% Other 2.2% 2. When considering the combination of services that the World Bank Group offers in Bosnia and Herzegovina, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group Percentage of Respondents should offer more of in Bosnia and Herzegovina? (Select only ONE response) (N=89) Knowledge products 33.7% Financial services 28.1% Convening services 13.5% The combination is appropriate for Bosnia and Herzegovina 12.4% Don't know 11.2% None of the above 1.1% 53 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Bosnia and Herzegovina? (Choose no more than TWO) (Responses Combined; N=91) Internet 79.1% Local television 35.2% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 19.8% Periodicals 14.3% Local newspapers 13.2% Other 12.1% Local radio 1.1% International television 1.1% International radio 0.0% International newspapers 0.0% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=89) Direct contact with World Bank Group (i.e., face to face meetings/discussions) 39.3% World Bank Group’s seminars/workshops/conferences 33.7% World Bank Group’s publications and other written materials 30.3% World Bank Group’s website 30.3% e-Newsletters 29.2% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 11.2% Mobile phones (text messages) 2.2% Other 1.1% 3. Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its Percentage of Respondents possession that is not on a list of exceptions? (N=87) Yes 44.8% No 55.2% Percentage of Respondents 4. Do you have reliable access to the Internet? (N=87) Yes 98.9% No 1.1% Percentage of Respondents 5. Do you use/have you used the World Bank Group website? (N=88) Yes 75.0% No 25.0% 6. Do you currently consult the World Bank Group social media sites (e.g., Percentage of Respondents blogs, Facebook, Twitter, YouTube, and Flickr)? (N=88) Yes 19.3% No 80.7% 54 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina G. Communication and Information Sharing (continued) 7. How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for Percentage of Respondents information/knowledge that you can use in your work? (N=91) Weekly 6.6% Monthly 16.5% A few times a year 34.1% Rarely 24.2% Never 18.7% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 8. I find the World Bank Group’s websites easy to navigate 61 12 7.23 2.04 9. I find the information on the World Bank Group’s websites useful 59 10 7.97 1.64 10. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) are valuable sources of information about the 32 53 6.06 2.66 institution 11. When I need information from the World Bank Group I know how to find it 75 14 7.85 1.84 (e.g., whom to call, where to reach them, etc.) 12. The World Bank Group is responsive to my information requests and 50 35 8.56 1.59 inquiries H. Background Information 1. Which of the following best describes your current position? (Select only Percentage of Respondents ONE response) (N=96) Employee of a Ministry, Ministerial Department or Implementation Agency 26.0% Local Government Office or Staff 16.7% Bilateral/Multilateral Agency 10.4% Media (press, radio, TV, web, etc.) 10.4% NGO/Community Based Organization 8.3% Office of Minister 6.3% Independent Government Institution (i.e., Regulatory Agency, Central 5.2% Bank/oversight institution) Academia/Research Institute/Think Tank 5.2% Private Sector Organization 4.2% Office of Parliamentarian 2.1% Trade Union 2.1% Other 2.1% Project Management Unit (PMU) overseeing implementation of project/ Consultant/Contractor working on World Bank Group supported 1.0% project/program 55 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina H. Background Information (continued) 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=95) Generalist (specialized in multiple sectors) 23.2% Other 14.7% Macroeconomics and fiscal management 8.4% Urban, rural, and social development 7.4% Trade and competitiveness 6.3% Jobs 6.3% Finance and markets 5.3% Transport and ICT 5.3% Environment and natural resources 4.2% Education 3.2% Energy and extractives 3.2% Agriculture 3.2% Water 2.1% Social protection and labor 2.1% Governance 2.1% Public-private partnerships 1.1% Health, nutrition, and population 1.1% Poverty 1.1% 3. Currently, do you professionally collaborate/work with the World Bank Percentage of Respondents Group (IBRD, IFC, or MIGA) in your country? (N=91) Yes 49.5% No 50.5% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Bosnia and Herzegovina? (Select only ONE response) (N=70) The World Bank (IBRD) 68.6% The International Finance Corporation (IFC) 20.0% The Multilateral Investment Guarantee Agency (MIGA) 0.0% Other 11.4% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=91) Yes 34.1% No 65.9% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Bosnia and Herzegovina? (Select only ONE response) (N=31) The two institutions work well together 64.5% The way the two institutions work together needs improvement 22.6% The two institutions do not work well together 0.0% Don't know 12.9% 56 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina H. Background Information (continued) 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Bosnia and Herzegovina? (Choose no more than TWO) (Responses Combined; N=92) Collaborate as part of my professional duties 44.6% Use World Bank Group reports/data 33.7% Use World Bank Group website for information, data, research, etc. 26.1% Observer (i.e., follow in media, discuss in informal conversations, etc.) 25.0% Engage in World Bank Group related/sponsored events/activities 18.5% Percentage of Respondents 8. What’s your gender? (N=97) Female 47.4% Male 52.6% Percentage of Respondents 9. Which best represents your geographic location? (N=97) Federation of Bosnia and Herzegovina 56.7% Republika Srpska 41.2% Brcko District 0.0% Other 2.1% 57 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina Appendix B: Responses to All Questions by Stakeholder Groups17  Office of Minister N=6  Employee of a Ministry/PMU/Consultant N=26  Local Government N=16  Bilateral/Multilateral Agency N=10  Private Sector N=4  CSO N=10  Media N=10  Independent Government Institution N=5  Academia/Research Institute/Think Tank N=5  Other N=4 A. General Issues facing Bosnia and Herzegovina In general, would you say that Bosnia and Herzegovina is headed in ... ?* Employee of a Bilateral/ Independent Academia/ Ministry/PMU/ Local Multilateral Government Research Institute/ Percentage of Respondents Office of Minister Consultant Government Agency Private Sector CSO Media Institution Think Tank Other The right direction 33.3% 19.2% 13.3% 40.0% 0.0% 20.0% 0.0% 20.0% 0.0% 0.0% The wrong direction 33.3% 23.1% 26.7% 30.0% 50.0% 60.0% 100.0% 20.0% 80.0% 25.0% Not sure 33.3% 57.7% 60.0% 30.0% 50.0% 20.0% 0.0 60.0% 20.0% 75.0% *Significantly different between stakeholder groups 17 Only 96 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 58 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina A. General Issues facing Bosnia and Herzegovina (continued) Listed below are a number of development priorities in Bosnia and Herzegovina. Please identify which of the following you consider the most important development priorities in Bosnia and Herzegovina? (Choose no more than THREE) Employee of a Bilateral/ Independent Academia/ Percentage of Respondents Ministry/PMU/ Local Multilateral Government Research Institute/ (Responses combined) Office of Minister Consultant Government Agency Private Sector CSO Media Institution Think Tank Other Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Gender equity 0.0% 3.8% 12.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Private sector development 16.7% 3.8% 0.0% 10.0% 0.0% 30.0% 20.0% 0.0% 20.0% 0.0% Education 16.7% 19.2% 12.5% 40.0% 25.0% 40.0% 50.0% 80.0% 0.0% 25.0% Public sector governance/reform 16.7% 19.2% 25.0% 60.0% 50.0% 30.0% 10.0% 20.0% 0.0% 50.0% European integration 33.3% 23.1% 0.0% 10.0% 0.0% 10.0% 10.0% 20.0% 60.0% 25.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Energy 0.0% 7.7% 12.5% 0.0% 0.0% 0.0% 0.0% 0.0% 20.0% 25.0% Water and sanitation 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% Reducing pollution 0.0% 3.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 66.7% 46.2% 68.8% 40.0% 25.0% 50.0% 40.0% 20.0% 20.0% 0.0% Health 16.7% 11.5% 6.3% 10.0% 25.0% 10.0% 0.0% 0.0% 0.0% 25.0% Financial markets* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% 0.0% Transport 16.7% 3.8% 6.3% 0.0% 0.0% 0.0% 10.0% 20.0% 20.0% 50.0% Agriculture and rural development 16.7% 11.5% 18.8% 0.0% 0.0% 0.0% 10.0% 0.0% 20.0% 0.0% Trade and exports 0.0% 3.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% Reducing crime and violence 16.7% 7.7% 0.0% 10.0% 25.0% 0.0% 0.0% 0.0% 20.0% 0.0% Natural resource management 0.0% 11.5% 6.3% 0.0% 50.0% 20.0% 0.0% 20.0% 0.0% 0.0% Social protection 0.0% 11.5% 6.3% 0.0% 0.0% 20.0% 0.0% 0.0% 0.0% 0.0% Poverty reduction 0.0% 19.2% 25.0% 0.0% 0.0% 10.0% 30.0% 0.0% 0.0% 25.0% Fighting corruption 33.3% 26.9% 25.0% 70.0% 0.0% 40.0% 70.0% 40.0% 60.0% 25.0% Judiciary reform 0.0% 15.4% 12.5% 20.0% 25.0% 10.0% 20.0% 20.0% 20.0% 25.0% Economic growth 50.0% 38.5% 31.3% 30.0% 75.0% 20.0% 30.0% 40.0% 0.0% 25.0% Disaster risk management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 59 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina A. General Issues facing Bosnia and Herzegovina (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Bosnia and Herzegovina? (Choose no more than THREE) Employee of a Bilateral/ Independent Academia/ Percentage of Respondents Ministry/PMU/ Local Multilateral Government Research Institute/ (Responses combined) Office of Minister Consultant Government Agency Private Sector CSO Media Institution Think Tank Other Economic growth* 83.3% 34.6% 46.7% 10.0% 25.0% 80.0% 10.0% 60.0% 40.0% 50.0% Disaster risk management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 0.0% 6.7% 20.0% 0.0% 10.0% 20.0% 20.0% 0.0% 0.0% Information and communications technology 16.7% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social protection 0.0% 3.8% 20.0% 40.0% 0.0% 20.0% 10.0% 40.0% 0.0% 0.0% Health 0.0% 11.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 0.0% 7.7% 0.0% 0.0% 25.0% 0.0% 0.0% 0.0% 20.0% 0.0% Reducing crime and violence* 0.0% 3.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 40.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Transport* 33.3% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% Energy 16.7% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 25.0% Fighting corruption 33.3% 30.8% 6.7% 50.0% 25.0% 40.0% 60.0% 20.0% 20.0% 25.0% Judiciary reform 0.0% 11.5% 0.0% 10.0% 25.0% 20.0% 20.0% 0.0% 20.0% 0.0% Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Reducing pollution 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 66.7% 61.5% 73.3% 30.0% 100.0% 50.0% 50.0% 40.0% 40.0% 75.0% Agriculture and rural development 16.7% 26.9% 33.3% 20.0% 25.0% 0.0% 30.0% 40.0% 20.0% 0.0% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Public sector governance/reform 0.0% 11.5% 13.3% 20.0% 0.0% 0.0% 10.0% 20.0% 20.0% 0.0% Gender equity 0.0% 3.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Private sector development 16.7% 26.9% 33.3% 20.0% 25.0% 30.0% 20.0% 0.0% 40.0% 25.0% Education 16.7% 26.9% 13.3% 40.0% 0.0% 30.0% 30.0% 40.0% 20.0% 50.0% European integration 0.0% 11.5% 26.7% 30.0% 25.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 3.8% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 0.0% 7.7% 6.7% 0.0% 25.0% 10.0% 30.0% 0.0% 20.0% 25.0% *Significantly different between stakeholder groups 60 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina A. General Issues facing Bosnia and Herzegovina (continued) The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Bosnia and Herzegovina? (Choose no more than TWO) Employee of a Bilateral/ Independent Academia/ Percentage of Respondents Ministry/PMU/ Local Multilateral Government Research Institute/ (Responses combined) Office of Minister Consultant Government Agency Private Sector CSO Media Institution Think Tank Other Greater access to health and nutrition for 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% citizens Better quality public services 0.0% 8.0% 0.0% 20.0% 0.0% 0.0% 22.2% 0.0% 0.0% 0.0% A growing middle class 16.7% 8.0% 14.3% 30.0% 0.0% 10.0% 33.3% 0.0% 40.0% 0.0% Better opportunity for the poor who live in 16.7% 4.0% 14.3% 0.0% 0.0% 10.0% 11.1% 0.0% 0.0% 0.0% rural areas Better opportunity for the poor who live in 0.0% 4.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% urban areas Consistent economic growth* 50.0% 24.0% 42.9% 20.0% 75.0% 30.0% 33.3% 60.0% 0.0% 100.0% Political stability 16.7% 48.0% 28.6% 60.0% 50.0% 40.0% 22.2% 20.0% 80.0% 50.0% More reliable social safety net 0.0% 8.0% 0.0% 0.0% 0.0% 10.0% 22.2% 0.0% 0.0% 0.0% Greater access to micro-finance for the poor 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Greater voice and participation for citizens to 0.0% 8.0% 21.4% 10.0% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% help ensure greater accountability Education and training that better ensure job 33.3% 36.0% 0.0% 20.0% 25.0% 20.0% 22.2% 80.0% 40.0% 25.0% opportunity Better entrepreneurial opportunities 33.3% 24.0% 28.6% 10.0% 0.0% 30.0% 11.1% 0.0% 0.0% 0.0% Better employment opportunities for young 33.3% 24.0% 28.6% 20.0% 50.0% 30.0% 11.1% 40.0% 20.0% 25.0% people Better employment opportunities for women 0.0% 0.0% 7.1% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 20.0% 0.0% *Significantly different between stakeholder groups Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Bosnia and Herzegovina?* (Select only ONE response) Employee of a Bilateral/ Independent Academia/ Ministry/PMU/ Local Multilateral Government Research Institute/ Percentage of Respondents Office of Minister Consultant Government Agency Private Sector CSO Media Institution Think Tank Other A very big problem 16.7% 50.0% 75.0% 30.0% 25.0% 80.0% 88.9% 80.0% 40.0% 25.0% A moderately big problem 66.7% 30.8% 25.0% 30.0% 75.0% 20.0% 0.0% 20.0% 20.0% 50.0% A small problem 16.7% 7.7% 0.0% 30.0% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% Not a problem at all 0.0% 3.8% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% 40.0% 25.0% Don’t know 0.0% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 61 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina A. General Issues facing Bosnia and Herzegovina (continued) In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in your country? (Select only ONE response) Employee of a Bilateral/ Independent Academia/ Ministry/PMU/ Local Multilateral Government Research Institute/ Percentage of Respondents Office of Minister Consultant Government Agency Private Sector CSO Media Institution Think Tank Other A very serious problem 16.7% 26.9% 56.3% 50.0% 0.0% 40.0% 44.4% 40.0% 60.0% 25.0% A somewhat serious problem 33.3% 34.6% 6.3% 40.0% 25.0% 30.0% 22.2% 0.0% 20.0% 25.0% Not too serious problem 33.3% 23.1% 18.8% 0.0% 25.0% 30.0% 11.1% 60.0% 20.0% 50.0% Not a problem 16.7% 7.7% 18.8% 0.0% 50.0% 0.0% 11.1% 0.0% 0.0% 0.0% Don’t know 0.0% 7.7% 0.0% 10.0% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in Bosnia and Herzegovina? (Select only ONE response) Employee of a Bilateral/ Independent Academia/ Ministry/PMU/ Local Multilateral Government Research Institute/ Percentage of Respondents Office of Minister Consultant Government Agency Private Sector CSO Media Institution Think Tank Other A very important development priority 66.7% 84.6% 81.3% 20.0% 75.0% 90.0% 100.0% 100.0% 80.0% 100.0% A moderately important development priority 16.7% 15.4% 12.5% 50.0% 25.0% 0.0% 0.0% 0.0% 0.0% 0.0% A slightly important development priority 16.7% 0.0% 6.3% 20.0% 0.0% 10.0% 0.0% 0.0% 20.0% 0.0% Not an important development priority 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% B. Overall Attitudes toward the World Bank Group Employee of a Bilateral/ Independent Academia/ Ministry/PMU/ Local Multilateral Government Research Institute/ Office of Minister Consultant Government Agency Private Sector CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in Bosnia and 6 7.00 2.97 26 6.46 1.73 16 4.38 2.06 10 6.60 2.63 4 5.50 1.73 10 7.10 2.23 9 6.11 2.20 5 6.80 1.10 5 5.20 2.77 4 4.75 2.75 Herzegovina? (1-Not familiar at all, 10-Extremely familiar) Employee of a Bilateral/ Independent Academia/ Ministry/PMU/ Local Multilateral Government Research Institute/ Office of Minister Consultant Government Agency Private Sector CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in Bosnia 6 6.33 2.94 22 6.77 1.80 12 5.08 2.02 10 6.40 2.63 3 5.00 1.73 10 5.70 2.67 8 5.13 2.03 4 5.50 1.73 4 5.50 3.00 3 5.33 1.53 and Herzegovina. (1-Not effective at all, 10-Very effective) 62 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina B. Overall Attitudes toward the World Bank Group (continued) Employee of a Bilateral/ Independent Academia/ Ministry/PMU/ Local Multilateral Government Research Institute/ Office of Minister Consultant Government Agency Private Sector CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help 6 6.83 3.06 23 6.70 1.96 11 6.73 2.41 8 6.63 2.97 3 6.33 1.15 10 7.40 2.22 5 6.80 2.17 4 7.25 1.71 4 5.50 3.70 3 6.00 2.65 Bosnia and Herzegovina solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank Group can have the most impact on development results in Bosnia and Herzegovina, in which sectors do you believe the World Bank Group should focus most of its resources in Bosnia and Herzegovina? (Choose no more than THREE) Employee of a Bilateral/ Independent Academia/ Percentage of Respondents Ministry/PMU/ Local Multilateral Government Research Institute/ (Responses combined) Office of Minister Consultant Government Agency Private Sector CSO Media Institution Think Tank Other Economic growth 66.7% 50.0% 50.0% 30.0% 50.0% 50.0% 22.2% 40.0% 80.0% 25.0% Water and sanitation 0.0% 7.7% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Reducing pollution 0.0% 3.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 20.0% 25.0% Job creation/employment 66.7% 38.5% 62.5% 30.0% 50.0% 40.0% 44.4% 40.0% 20.0% 25.0% Health 16.7% 11.5% 6.3% 0.0% 25.0% 0.0% 0.0% 0.0% 0.0% 0.0% Financial markets 0.0% 3.8% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social protection 16.7% 3.8% 6.3% 10.0% 0.0% 10.0% 11.1% 20.0% 0.0% 0.0% Gender equity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Private sector development 16.7% 30.8% 25.0% 50.0% 25.0% 30.0% 22.2% 20.0% 40.0% 0.0% Education 16.7% 19.2% 12.5% 10.0% 25.0% 30.0% 11.1% 40.0% 40.0% 50.0% Public sector governance/reform 33.3% 26.9% 12.5% 50.0% 75.0% 30.0% 44.4% 20.0% 20.0% 0.0% European integration 0.0% 3.8% 12.5% 0.0% 0.0% 10.0% 11.1% 0.0% 40.0% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Judiciary reform 0.0% 15.4% 6.3% 0.0% 0.0% 20.0% 0.0% 0.0% 0.0% 25.0% Energy 16.7% 3.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 25.0% Disaster risk management 0.0% 3.8% 0.0% 10.0% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 3.8% 6.3% 10.0% 0.0% 10.0% 11.1% 0.0% 0.0% 0.0% Information and communications technology 16.7% 3.8% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Transport* 16.7% 0.0% 6.3% 30.0% 0.0% 0.0% 0.0% 20.0% 0.0% 50.0% Agriculture and rural development 16.7% 23.1% 31.3% 20.0% 0.0% 0.0% 11.1% 20.0% 0.0% 0.0% Trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Reducing crime and violence 0.0% 7.7% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 0.0% 11.5% 12.5% 0.0% 0.0% 10.0% 11.1% 20.0% 0.0% 50.0% Climate change 0.0% 3.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Poverty reduction 0.0% 11.5% 18.8% 10.0% 0.0% 20.0% 22.2% 20.0% 0.0% 0.0% Fighting corruption* 0.0% 11.5% 0.0% 30.0% 25.0% 40.0% 66.7% 20.0% 0.0% 25.0% *Significantly different between stakeholder groups 63 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Bosnia and Herzegovina? Employee of a Bilateral/ Independent Academia/ Greatest Value Ministry/PMU/ Local Multilateral Government Research Institute/ Percentage of Respondents Office of Minister Consultant Government Agency Private Sector CSO Media Institution Think Tank Other Bringing together different groups of 0.0% 13.0% 23.1% 11.1% 25.0% 0.0% 22.2% 0.0% 0.0% 0.0% stakeholders Capacity development related to World Bank 60.0% 34.8% 38.5% 22.2% 75.0% 30.0% 22.2% 40.0% 60.0% 50.0% Group supported projects Stand-alone technical assistance 20.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 20.0% 0.0% 0.0% Policy advice, studies, analyses* 0.0% 8.7% 0.0% 44.4% 0.0% 0.0% 11.1% 20.0% 0.0% 0.0% Financial resources 20.0% 26.1% 30.8% 11.1% 0.0% 30.0% 33.3% 20.0% 0.0% 50.0% Data and statistics 0.0% 0.0% 0.0% 11.1% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% Promoting knowledge sharing 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% Implementation support 0.0% 4.3% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% Mobilizing third party financial resources 0.0% 13.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% Donor coordination 0.0% 0.0% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 20.0% 0.0% *Significantly different between stakeholder groups Employee of a Bilateral/ Independent Academia/ 2nd Greatest Value Ministry/PMU/ Local Multilateral Government Research Institute/ Percentage of Respondents Office of Minister Consultant Government Agency Private Sector CSO Media Institution Think Tank Other Bringing together different groups of 0.0% 8.7% 8.3% 11.1% 0.0% 10.0% 33.3% 20.0% 20.0% 0.0% stakeholders Capacity development related to World Bank 40.0% 13.0% 25.0% 33.3% 25.0% 20.0% 0.0% 20.0% 0.0% 25.0% Group supported projects Stand-alone technical assistance (system 0.0% 4.3% 8.3% 0.0% 25.0% 10.0% 0.0% 20.0% 0.0% 0.0% oriented) Policy advice, studies, analyses 0.0% 8.7% 16.7% 0.0% 0.0% 20.0% 0.0% 0.0% 0.0% 0.0% Financial resources 40.0% 17.4% 33.3% 11.1% 0.0% 20.0% 11.1% 40.0% 40.0% 25.0% Data and statistics 0.0% 8.7% 0.0% 11.1% 25.0% 0.0% 0.0% 0.0% 0.0% 25.0% Promoting knowledge sharing 20.0% 8.7% 0.0% 0.0% 0.0% 10.0% 22.2% 0.0% 0.0% 0.0% Implementation support 0.0% 21.7% 8.3% 11.1% 0.0% 10.0% 11.1% 0.0% 0.0% 0.0% Mobilizing third party financial resources 0.0% 4.3% 0.0% 0.0% 25.0% 0.0% 22.2% 0.0% 0.0% 25.0% Donor coordination 0.0% 4.3% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% Other 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% 64 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Bosnia and Herzegovina? (Choose no more than TWO) Employee of a Bilateral/ Independent Academia/ Percentage of Respondents Ministry/PMU/ Local Multilateral Government Research Institute/ (Responses combined) Office of Minister Consultant Government Agency Private Sector CSO Media Institution Think Tank Other Not aligned with country priorities 33.3% 12.5% 20.0% 0.0% 25.0% 10.0% 25.0% 0.0% 0.0% 25.0% Not willing to honestly criticize policies and 33.3% 20.8% 13.3% 20.0% 50.0% 40.0% 25.0% 40.0% 0.0% 0.0% reform efforts in the country Staff too inaccessible 0.0% 4.2% 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% World Bank Group’s processes too slow 0.0% 16.7% 6.7% 30.0% 0.0% 10.0% 0.0% 20.0% 0.0% 0.0% Not aligned with other development partners’ 0.0% 8.3% 0.0% 20.0% 0.0% 0.0% 0.0% 20.0% 0.0% 0.0% work World Bank Group’s processes too complex 16.7% 8.3% 20.0% 20.0% 25.0% 0.0% 0.0% 40.0% 0.0% 50.0% Not adequately sensitive to political/social 33.3% 4.2% 33.3% 10.0% 0.0% 30.0% 50.0% 0.0% 0.0% 25.0% realities in Bosnia and Herzegovina Too influenced by developed countries 0.0% 25.0% 20.0% 0.0% 25.0% 10.0% 12.5% 0.0% 20.0% 50.0% Not exploring alternative policy options 0.0% 8.3% 0.0% 10.0% 0.0% 20.0% 12.5% 0.0% 0.0% 0.0% Not collaborating enough with stakeholders 16.7% 4.2% 26.7% 0.0% 25.0% 40.0% 25.0% 0.0% 0.0% 0.0% outside the Government Its advice and strategies do not lend 0.0% 20.8% 6.7% 10.0% 0.0% 20.0% 12.5% 0.0% 40.0% 0.0% themselves to practical problem solving Not enough public disclosure of its work 16.7% 12.5% 6.7% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Arrogant in its approach 0.0% 0.0% 0.0% 20.0% 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% The credibility of its knowledge/data* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% Other 0.0% 4.2% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 8.3% 6.7% 10.0% 0.0% 0.0% 0.0% 20.0% 40.0% 25.0% *Significantly different between stakeholder groups To what extent do you believe that the World Bank Group’s work and support help the poorest in Bosnia and Herzegovina? (Select only ONE response) Employee of a Bilateral/ Independent Academia/ Ministry/PMU/ Local Multilateral Government Research Institute/ Percentage of Respondents Office of Minister Consultant Government Agency Private Sector CSO Media Institution Think Tank Other To a fully sufficient degree 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% To a somewhat sufficient degree 0.0% 32.0% 12.5% 40.0% 25.0% 10.0% 11.1% 0.0% 0.0% 25.0% To a somewhat insufficient degree 66.7% 16.0% 12.5% 40.0% 25.0% 50.0% 11.1% 0.0% 0.0% 25.0% To a very insufficient degree 16.7% 28.0% 37.5% 10.0% 50.0% 20.0% 33.3% 40.0% 80.0% 25.0% Don’t know 16.7% 24.0% 31.3% 10.0% 0.0% 20.0% 44.4% 60.0% 20.0% 25.0% 65 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Bosnia and Herzegovina Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) Employee of a Bilateral/ Independent Academia/ Ministry/PMU/ Local Multilateral Government Research Institute/ Office of Minister Consultant Government Agency Private Sector CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Investment Project Financing 5 6.40 3.78 16 7.44 1.97 7 6.71 2.06 6 6.83 1.33 2 8.00 1.41 7 6.29 1.60 6 5.00 1.90 2 6.00 2.83 3 3.00 2.00 3 6.33 1.15 Development Policy Financing 4 7.50 2.89 13 6.38 1.71 4 5.50 2.38 7 7.29 0.95 2 6.00 0.00 9 5.56 2.07 5 5.20 1.48 2 5.50 2.12 3 2.67 2.08 1 7.00 - Program-for-Results Financing 3 7.67 3.21 10 6.50 1.43 3 4.67 2.08 4 7.75 1.89 1 6.00 - 5 5.60 1.82 3 5.33 2.52 2 3.00 2.83 1 6.00 - Trust funds and grants 2 7.00 2.83 15 6.87 2.17 3 5.00 1.73 6 6.33 1.63 2 8.00 1.41 6 5.83 2.04 4 4.75 2.63 3 3.00 2.00 2 6.00 0.00 Guarantees 3 5.67 0.58 10 7.20 1.99 3 4.33 1.15 5 6.60 2.30 2 6.00 0.00 4 5.25 1.71 3 4.00 2.65 2 4.50 4.95 2 7.00 1.41 IFC Investment Services 4 5.25 0.50 11 6.91 2.07 5 5.80 1.79 7 6.57 1.81 1 7.00 - 6 6.33 1.75 5 4.80 2.05 3 4.67 4.73 2 7.50 0.71 IFC Advisory Services* 4 5.50 0.58 13 7.00 1.68 5 6.40 1.95 7 7.00 1.53 3 6.67 1.15 6 6.33 2.07 6 5.67 1.75 3 6.00 2.65 2 1.50 0.71 2 8.00 0.00 *Significantly different between stakeholder groups In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Employee of a Bilateral/ Independent Academia/ Percentage of Respondents Ministry/PMU/ Local Multilateral Government Research Institute/ (Responses combined) Office of Minister Consultant Government Agency Private Sector CSO Media Institution Think Tank Other Beneficiaries 33.3% 29.2% 46.7% 20.0% 25.0% 10.0% 44.4% 60.0% 40.0% 50.0% Youth/university groups 16.7% 25.0% 6.7% 20.0% 25.0% 10.0% 33.3% 0.0% 20.0% 0.0% Private sector 50.0% 41.7% 40.0% 40.0% 100.0% 40.0% 33.3% 20.0% 20.0% 25.0% Local government 16.7% 25.0% 46.7% 10.0% 0.0% 10.0% 22.2% 40.0% 0.0% 50.0% Donor community 0.0% 4.2% 0.0% 20.0% 0.0% 0.0% 0.0% 20.0% 0.0% 0.0% NGOs/Community Based Organizations* 0.0% 4.2% 0.0% 0.0% 0.0% 60.0% 11.1% 0.0% 0.0% 0.0% Academia/think tanks/research institutes 16.7% 41.7% 40.0% 10.0% 25.0% 30.0% 0.0% 20.0% 60.0% 25.0% Parliament 16.7% 4.2% 0.0% 20.0% 0.0% 0.0% 0.0% 20.0% 0.0% 0.0% Foundations 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% Media 16.7% 8.3% 0.0% 40.0% 25.0% 0.0% 33.3% 20.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 20.0% 11.1% 0.0% 20.0% 0.0% Don’t know 16.7% 4.2% 6.7% 10.0% 0.0% 0.0% 0.0% 0.0% 20.0% 25.0% *Significantly different between stakeholder groups 66 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Bosnia and Herzegovina? (1-Strongly disagree, 10-Strongly agree) Employee of a Bilateral/ Independent Academia/ Ministry/PMU/ Local Multilateral Government Research Institute/ Office of Minister Consultant Government Agency Private Sector CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in development in Bosnia and 4 6.00 3.16 21 6.90 2.07 11 5.82 2.48 10 6.30 3.20 4 7.00 1.83 10 6.10 3.00 8 6.00 2.33 5 5.40 2.07 4 4.75 3.30 4 6.50 2.89 Herzegovina The World Bank Group’s work is aligned with what I consider the development priorities for 5 6.40 2.51 20 6.05 1.96 8 5.00 1.77 10 6.60 2.76 4 6.50 1.29 10 5.90 2.73 6 5.00 2.19 3 5.67 2.08 4 3.75 1.89 4 6.50 2.89 Bosnia and Herzegovina To what extent is the World Bank Group an effective development partner in Bosnia and Herzegovina, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Employee of a Bilateral/ Independent Academia/ Ministry/PMU/ Local Multilateral Government Research Institute/ Office of Minister Consultant Government Agency Private Sector CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs 4 6.00 2.58 19 6.89 1.63 8 4.88 1.81 10 6.2 2.66 2 8.50 0.71 9 5.56 2.55 7 5.57 2.23 2 5.00 0.00 4 4.50 2.89 3 8.00 2.00 Flexibility (in terms of the institution’s 4 5.25 1.71 17 6.35 1.77 6 4.33 1.75 10 5.20 2.62 2 7.50 0.71 8 5.50 2.20 7 5.14 1.95 2 5.50 0.71 4 4.00 2.16 1 8.00 - products and services) Flexibility (in terms of changing country 4 5.00 1.83 16 6.56 1.90 6 4.17 2.23 10 5.90 2.73 3 7.00 1.00 8 5.13 2.36 7 5.29 1.80 2 5.50 0.71 4 4.00 2.16 1 7.00 - circumstances) Being inclusive 4 5.50 2.38 16 7.06 1.77 8 4.63 2.00 9 6.11 3.22 1 7.00 - 8 6.13 1.73 7 6.71 1.38 2 6.50 2.12 3 4.33 2.89 2 5.50 2.12 Openness (sharing data and other 5 7.20 0.84 16 7.44 2.03 10 6.90 1.73 10 7.00 2.21 3 8.33 1.15 9 6.33 3.12 7 7.14 1.95 3 6.33 2.89 4 7.50 1.91 3 7.33 1.53 information) Collaboration with the Government 4 7.75 2.63 17 7.88 1.36 10 6.30 1.83 9 7.22 2.33 3 8.00 1.00 9 6.11 3.55 8 6.38 1.30 3 6.33 2.08 4 7.00 4.08 3 8.00 2.00 The speed in which it gets things 4 6.75 1.50 16 6.56 2.10 7 4.86 2.12 9 4.89 2.15 2 7.50 0.71 8 6.63 2.33 7 6.00 1.63 3 7.33 1.53 4 4.75 3.30 2 7.50 0.71 accomplished on the ground Helping to bring discipline/effective supervision to implementation of investment 4 6.75 1.50 15 7.20 2.08 8 6.50 2.39 6 6.17 2.56 2 9.00 0.00 6 6.00 3.10 6 7.00 2.28 2 9.00 1.41 3 4.33 3.51 2 7.50 0.71 projects Collaboration with civil society 4 5.75 1.50 14 6.64 1.78 8 4.00 2.39 6 5.17 2.56 1 8.00 - 8 4.13 2.30 5 6.20 1.30 2 5.00 0.00 3 3.33 2.08 2 7.00 2.83 Staff accessibility 4 7.75 2.63 17 8.29 1.76 9 6.78 2.49 9 8.00 2.60 2 8.00 0.00 5 7.80 1.92 8 7.38 1.92 4 8.00 2.16 3 4.00 2.65 3 8.33 2.08 Collaboration with other development 4 7.00 2.16 15 7.13 1.46 6 6.00 1.79 9 5.89 2.80 1 7.00 - 6 6.83 2.93 4 6.50 1.73 2 5.50 3.54 3 5.33 4.04 2 7.00 0.00 partners Collaboration with the private sector 4 5.25 1.89 14 6.64 1.82 5 4.20 1.92 6 5.50 2.43 3 5.67 1.15 7 5.57 2.44 6 5.67 1.86 1 5.00 - 3 4.67 3.21 2 5.50 2.12 Straightforwardness and honesty 4 7.00 2.94 17 7.12 1.76 9 4.89 2.85 10 6.80 3.16 2 7.50 0.71 8 6.37 3.29 7 6.71 1.89 2 6.50 2.12 4 4.75 4.11 2 7.00 1.41 Treating clients and stakeholders in Bosnia 4 7.25 3.10 15 7.53 2.10 8 4.88 2.80 10 7.50 3.17 2 8.50 0.71 7 7.43 2.37 4 6.75 2.06 3 7.67 1.53 3 3.67 2.52 3 8.00 1.73 and Herzegovina with respect Being a long-term partner 4 7.50 3.11 18 7.78 1.86 9 6.22 2.77 10 7.50 3.57 2 9.50 0.71 7 6.86 2.27 7 7.29 2.29 3 7.33 1.53 2 3.50 3.54 3 8.00 2.00 67 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Employee of a Bilateral/ Independent Academia/ Percentage of Respondents Ministry/PMU/ Local Multilateral Government Research Institute/ (Responses combined) Office of Minister Consultant Government Agency Private Sector CSO Media Institution Think Tank Other Lack of/inadequate levels of capacity in 0.0% 22.7% 13.3% 10.0% 75.0% 20.0% 0.0% 20.0% 0.0% 25.0% Government Political pressures and obstacles 80.0% 50.0% 6.7% 60.0% 25.0% 30.0% 33.3% 40.0% 20.0% 25.0% Reforms are not well thought out in light of 0.0% 31.8% 26.7% 10.0% 25.0% 30.0% 44.4% 80.0% 40.0% 25.0% country challenges Poor coordination within the Government 40.0% 22.7% 33.3% 20.0% 0.0% 0.0% 0.0% 0.0% 20.0% 50.0% The Government works inefficiently 40.0% 13.6% 20.0% 30.0% 50.0% 30.0% 66.7% 20.0% 40.0% 25.0% Poor coordination among development 20.0% 13.6% 20.0% 0.0% 0.0% 10.0% 0.0% 0.0% 20.0% 25.0% partners The World Bank Group is not sensitive enough 0.0% 9.1% 26.7% 0.0% 25.0% 30.0% 33.3% 20.0% 0.0% 25.0% to political/social realities on the ground The World Bank Group does not do adequate 0.0% 4.5% 13.3% 20.0% 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% follow through/follow-up There is not an adequate level of citizen/civil 0.0% 4.5% 13.3% 20.0% 0.0% 40.0% 11.1% 0.0% 0.0% 0.0% society participation The World Bank Group works too slowly 0.0% 4.5% 0.0% 20.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Poor coordination within the World Bank 0.0% 0.0% 6.7% 0.0% 0.0% 10.0% 0.0% 0.0% 20.0% 0.0% Group Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 68 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Bosnia and Herzegovina? (1-Not important at all, 10-Very important) Employee of a Bilateral/ Independent Academia/ Ministry/PMU/ Local Multilateral Government Research Institute/ Office of Minister Consultant Government Agency Private Sector CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Social protection* 5 6.40 3.29 20 7.15 2.46 11 7.18 2.40 8 8.50 0.93 4 8.75 1.89 9 7.89 1.62 9 8.33 1.58 3 7.33 3.06 4 2.75 3.50 2 7.50 0.71 Gender equity 3 3.67 1.53 20 5.75 2.45 12 4.92 2.35 7 6.00 1.83 4 6.00 2.58 9 5.00 2.18 8 5.88 2.59 2 6.00 2.83 4 3.25 2.63 4 3.25 1.71 Private sector development 4 7.75 2.06 20 8.30 1.75 12 7.83 2.17 9 8.56 1.51 4 9.50 0.58 10 9.10 1.60 9 9.00 1.41 4 8.25 1.26 4 7.00 4.08 2 6.00 2.83 Education 3 9.33 1.15 21 8.48 1.81 11 8.18 2.36 8 7.25 1.98 4 8.25 2.22 8 8.38 1.69 9 8.22 1.72 4 8.00 2.16 5 7.80 1.92 3 8.33 2.08 Public sector governance/reform 4 9.25 1.50 20 8.70 1.53 12 7.42 2.23 9 8.56 2.01 4 9.50 0.58 8 7.88 3.18 9 9.56 0.73 3 9.00 1.00 4 7.50 4.36 4 7.50 2.38 European integration 4 7.50 1.00 20 7.10 2.57 10 7.80 2.97 8 6.13 2.42 4 8.00 3.37 9 6.33 2.65 9 7.33 2.60 3 4.67 4.04 5 6.00 4.64 4 6.00 1.41 Urban development 4 6.00 1.41 18 7.06 1.80 11 8.09 1.97 7 4.57 1.90 4 7.00 1.83 8 6.75 1.49 8 6.00 2.33 3 6.33 3.21 3 5.67 4.16 4 6.50 1.29 Energy 4 4.50 3.00 19 7.21 2.32 9 7.00 2.29 8 5.37 1.77 4 8.75 0.96 9 7.11 2.26 8 6.88 2.03 4 7.00 2.16 3 6.67 4.93 3 7.67 1.53 Water and sanitation 4 5.00 3.46 19 7.79 2.18 10 7.70 1.64 8 6.00 2.33 4 6.25 2.75 8 6.25 1.75 8 7.00 2.88 4 7.25 1.26 4 5.75 3.77 4 6.75 1.50 Reducing pollution 4 4.50 3.51 19 7.68 2.24 9 7.56 2.01 8 7.88 1.81 4 6.50 3.11 9 7.67 1.73 9 7.33 2.78 3 6.00 1.00 3 8.00 2.65 4 6.00 2.45 Job creation/employment 4 8.50 1.91 21 8.19 1.97 14 8.79 1.76 8 8.88 1.36 4 10.00 0.00 8 10.00 0.00 9 9.22 0.83 5 8.40 2.61 4 7.00 4.08 3 8.00 1.00 Health* 4 7.25 2.99 20 8.15 2.03 11 7.82 2.36 8 8.50 1.07 4 8.25 2.22 8 8.25 1.04 8 8.13 1.73 4 6.75 1.71 4 3.50 3.00 4 7.50 1.73 Financial markets 4 6.25 2.87 19 7.05 2.22 11 6.73 2.57 8 6.38 3.78 4 7.75 1.50 8 6.50 2.98 9 7.33 2.65 4 8.50 2.38 4 4.50 4.04 3 8.67 0.58 Transport 4 8.50 1.29 19 7.53 2.61 10 8.00 2.11 9 8.00 1.87 4 8.25 1.50 9 7.78 2.44 9 8.33 1.80 4 8.50 1.29 4 6.75 2.63 4 7.50 2.38 Agriculture and rural development 4 8.50 1.29 20 8.40 2.06 12 7.92 1.88 8 5.63 3.02 4 8.50 1.29 9 8.56 1.74 8 8.75 1.67 4 8.75 1.50 4 6.75 4.03 4 7.00 2.16 Trade and exports 4 6.75 1.89 19 7.32 1.80 11 7.09 2.84 7 7.43 2.88 4 7.50 1.29 9 8.44 1.67 8 6.88 3.14 4 6.75 2.06 4 4.50 4.12 4 6.50 1.73 Reducing crime and violence 4 6.00 3.37 20 7.35 2.64 10 6.70 2.50 7 4.57 1.99 3 8.00 1.00 8 6.50 2.51 7 7.14 3.72 3 6.00 2.65 4 7.50 3.32 4 5.50 2.08 Natural resource management* 4 6.75 1.26 20 7.05 2.39 11 4.64 2.29 8 5.38 2.83 4 8.50 1.29 10 6.70 3.33 8 8.25 2.31 3 6.67 2.52 3 1.00 0.00 4 5.50 2.08 Climate change 4 4.75 2.63 20 7.30 2.79 10 6.40 2.99 8 6.25 2.76 4 6.75 2.63 9 5.44 2.74 9 7.44 2.96 4 6.25 2.06 4 8.75 1.50 4 5.50 0.58 Poverty reduction 4 7.75 2.06 21 8.95 1.40 14 8.21 2.04 8 8.00 2.93 4 9.75 0.50 8 8.75 2.19 9 9.00 0.87 5 8.80 0.84 4 6.50 3.87 3 7.33 0.58 Fighting corruption 4 7.25 2.99 21 8.19 2.44 11 8.82 1.89 7 9.14 0.90 4 9.75 0.50 9 8.78 1.39 8 8.63 2.77 4 8.50 2.38 4 8.25 2.06 3 8.00 0.00 Judiciary reform* 4 7.25 2.99 21 8.00 2.61 10 8.40 2.01 8 4.75 2.87 4 9.75 0.50 9 8.56 1.67 8 7.25 3.41 3 7.67 3.21 4 9.50 1.00 3 7.00 1.00 Economic growth 4 9.50 1.00 21 8.90 1.14 12 8.67 1.78 7 8.71 1.80 4 9.75 0.50 8 9.75 0.46 9 8.78 0.97 5 9.00 1.41 3 6.67 4.93 3 7.67 1.53 Disaster risk management 4 7.25 1.71 20 7.70 2.62 11 7.27 1.74 8 6.13 3.18 4 7.25 2.06 7 6.86 1.86 8 6.75 2.92 3 5.67 0.58 3 10.00 0.00 4 6.00 1.15 Equality of opportunity 4 7.00 1.63 20 6.60 2.64 11 7.18 2.32 8 7.50 2.14 4 6.25 2.75 9 7.11 2.76 9 7.44 2.65 3 7.00 2.65 3 6.67 4.93 4 4.00 1.83 Information and communications technology 4 5.50 3.42 21 7.38 2.36 9 7.56 2.13 8 5.25 2.60 4 6.50 2.52 9 7.44 2.19 9 8.22 1.20 3 7.00 2.65 3 5.67 2.89 4 5.50 1.00 *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Bosnia and Herzegovina? (1-Not effective at all, 10-Very effective) Office of the PMU/Consultant Bilateral/ Private Sector/ Academia/ President/Prime Employee of on a WBG- Multilateral Financial Sector/ Research Institute/ Judiciary Minister/Minister a Ministry supported Project Agency Private Bank CSO Media Think Tank Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Social protection 3 6.67 3.21 11 6.09 1.92 3 3.33 2.52 6 5.50 2.95 2 5.50 0.71 5 5.40 2.07 5 5.20 2.77 2 6.00 0.00 2 1.00 0.00 2 6.00 1.41 Gender equity 2 2.50 2.12 5 6.80 3.03 3 5.33 2.52 5 4.00 2.12 2 7.50 0.71 3 6.00 1.00 3 4.00 2.65 1 6.00 - 3 1.67 1.15 1 7.00 - Private sector development* 4 4.75 1.26 10 6.70 1.57 2 2.00 1.41 5 5.80 2.59 3 6.00 1.00 8 6.00 2.39 4 5.75 2.06 1 5.00 - 3 1.67 1.15 2 7.00 0.00 Public sector governance/reform 4 6.25 1.26 12 5.92 1.88 4 3.50 1.73 6 6.67 2.50 3 7.33 1.53 7 5.86 1.68 6 4.17 2.40 2 5.00 0.00 4 4.00 4.08 3 7.67 0.58 European integration 4 5.25 1.71 8 6.13 1.73 2 4.00 1.41 7 4.86 2.27 2 7.00 1.41 6 6.33 2.50 3 4.33 2.89 3 2.00 1.73 2 7.50 0.71 Urban development 4 3.50 2.89 9 6.44 1.88 3 3.33 1.53 3 4.00 3.00 2 6.00 0.00 4 4.25 2.99 4 5.50 2.52 3 1.33 0.58 1 7.00 - Energy 3 2.67 2.89 10 6.50 1.78 2 2.50 0.71 4 5.25 3.50 2 7.00 1.41 6 4.83 2.56 4 5.50 1.73 3 2.67 1.53 1 8.00 - Water and sanitation* 4 4.50 3.11 10 7.50 1.27 4 6.25 2.75 5 5.00 2.74 3 7.33 1.53 3 4.00 3.61 5 5.60 1.67 3 2.00 1.73 2 7.50 0.71 Reducing pollution 4 4.25 3.30 11 6.82 1.83 3 6.00 3.00 2 4.50 2.12 2 6.00 1.41 3 4.00 3.61 5 5.00 2.00 3 2.33 1.53 2 7.00 1.41 Job creation/employment 4 7.25 1.50 12 5.83 2.04 2 2.00 1.41 6 5.33 3.78 3 5.67 2.31 6 5.17 2.93 6 4.67 1.97 2 6.50 2.12 3 2.00 1.73 2 7.50 0.71 Health 4 6.50 3.11 11 6.73 1.35 2 2.00 1.41 6 6.17 3.06 2 5.00 4.24 5 5.00 2.74 5 5.60 2.70 3 1.67 1.15 1 6.00 - Financial markets 4 6.25 3.59 8 5.38 2.20 2 2.00 1.41 6 5.17 2.93 2 6.50 0.71 6 6.33 3.01 4 6.00 1.41 2 8.00 1.41 3 1.33 0.58 2 8.50 0.71 Transport 5 6.40 2.51 11 7.00 2.32 3 5.33 2.52 6 6.17 1.47 3 7.00 2.00 3 6.33 2.31 3 4.33 3.21 2 6.50 0.71 4 5.00 3.74 3 8.33 0.58 Agriculture and rural development 4 6.50 1.29 12 6.67 2.84 2 2.00 1.41 5 5.40 2.97 3 6.33 2.52 5 5.60 2.07 4 4.50 2.38 3 2.67 2.89 1 7.00 - Trade and exports 3 5.33 3.79 7 5.29 2.56 2 2.00 1.41 5 7.20 2.49 2 5.00 1.41 6 5.33 2.50 3 3.67 2.08 3 1.33 0.58 2 8.00 0.00 Reducing crime and violence 4 4.00 3.46 7 6.29 2.50 2 2.50 0.71 4 3.25 2.63 2 6.00 1.41 5 3.80 2.39 3 3.33 2.52 3 2.00 1.00 1 6.00 - Natural resource management 4 4.25 3.77 8 5.00 2.73 3 1.67 1.15 3 3.67 3.79 2 6.00 0.00 3 5.00 2.00 4 5.50 2.89 3 1.00 0.00 1 7.00 - Climate change 4 4.00 3.46 10 6.20 2.97 2 4.00 1.41 4 4.25 3.20 2 6.00 1.41 3 5.33 2.08 5 4.20 2.59 3 1.67 0.58 1 7.00 - Poverty reduction 4 5.00 2.94 11 6.09 2.66 2 2.00 1.41 6 6.33 3.08 2 4.50 0.71 7 5.14 3.02 5 5.40 2.19 1 7.00 - 3 1.67 1.15 2 7.50 0.71 Fighting corruption 4 4.00 3.56 9 6.22 1.86 3 2.33 1.15 6 5.83 3.97 3 5.33 1.53 6 4.00 2.97 5 3.20 1.79 3 2.00 1.00 2 7.00 0.00 Judiciary reform 3 5.00 3.61 8 5.50 2.67 2 2.50 0.71 5 3.20 2.77 3 5.33 1.53 6 4.00 2.97 4 2.75 1.26 3 1.67 1.15 1 7.00 - Economic growth* 3 7.67 0.58 11 6.45 1.75 3 1.67 1.15 6 6.50 3.27 3 5.67 2.52 5 7.20 2.05 6 5.50 1.64 1 7.00 - 3 1.67 0.58 2 8.00 1.41 Disaster risk management 3 5.00 3.61 8 6.25 3.01 2 2.00 1.41 5 6.40 3.13 3 7.33 1.53 5 4.80 2.86 4 5.50 3.32 3 1.67 0.58 1 7.00 - Equality of opportunity 3 7.67 1.53 8 5.63 2.56 2 4.00 1.41 6 5.83 3.06 2 5.50 0.71 4 4.50 2.89 4 6.25 2.36 3 1.67 1.15 1 7.00 - Information and communications technology 4 4.25 3.95 8 5.13 2.47 3 3.67 2.08 3 5.67 4.04 2 6.00 1.41 5 5.20 2.68 3 6.33 1.53 3 1.67 1.15 1 8.00 - *Significantly different between stakeholder groups Office of the PMU/Consultant Bilateral/ Private Sector/ Academia/ President/Prime Employee of on a WBG- Multilateral Financial Sector/ Research Institute/ Judiciary Minister/Minister a Ministry supported Project Agency Private Bank CSO Media Think Tank Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in 4 6.50 1.91 16 6.75 1.65 8 6.13 2.95 8 7.00 2.62 3 6.33 2.08 10 5.90 2.51 6 6.17 1.47 3 5.67 1.15 4 4.00 3.46 4 6.50 2.65 Bosnia and Herzegovina? (1-To no degree at all, 10-To a very significant degree) 70 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Bosnia and Herzegovina? (1-Strongly disagree, 10-Strongly agree) Office of the PMU/Consultant Bilateral/ Private Sector/ Academia/ President/Prime Employee of on a WBG- Multilateral Financial Sector/ Research Institute/ Judiciary Minister/Minister a Ministry supported Project Agency Private Bank CSO Media Think Tank Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of Bosnia and 4 6.00 1.41 18 6.28 1.78 6 2.83 1.83 7 7.00 2.00 2 7.00 2.83 10 5.70 2.00 7 4.57 1.51 5 5.40 1.95 4 3.50 4.36 4 6.75 2.87 Herzegovina* The World Bank Group meets Bosnia and 4 7.25 1.71 19 6.53 1.74 6 5.17 2.40 6 8.33 1.03 2 8.00 1.41 10 5.90 2.73 7 5.14 1.35 4 5.00 3.16 3 2.00 1.00 4 6.25 2.22 Herzegovina’s needs for knowledge services* *Significantly different between stakeholder groups D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Employee of a Bilateral/ Independent Academia/ Ministry/PMU/ Local Multilateral Government Research Institute/ Percentage of Respondents Office of Minister Consultant Government Agency Private Sector CSO Media Institution Think Tank Other Weekly 0.0% 17.4% 0.0% 28.6% 0.0% 10.0% 11.1% 0.0% 20.0% 0.0% Monthly 16.7% 8.7% 18.8% 28.6% 0.0% 30.0% 22.2% 0.0% 20.0% 0.0% A few times a year 50.0% 47.8% 12.5% 42.9% 75.0% 40.0% 44.4% 80.0% 40.0% 0.0% Rarely 16.7% 21.7% 37.5% 0.0% 25.0% 10.0% 22.2% 0.0% 20.0% 100.0% Never 16.7% 4.3% 31.3% 0.0% 0.0% 10.0% 0.0% 20.0% 0.0% 0.0% 71 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina D. The World Bank Group’s Knowledge Work and Activities (continued) In Bosnia and Herzegovina, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Office of the PMU/Consultant Bilateral/ Private Sector/ Academia/ President/Prime Employee of on a WBG- Multilateral Financial Sector/ Research Institute/ Judiciary Minister/Minister a Ministry supported Project Agency Private Bank CSO Media Think Tank Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 4 6.25 1.71 15 6.20 1.78 5 4.20 1.92 7 7.57 1.90 2 7.50 0.71 8 6.75 2.60 6 6.50 2.17 2 7.50 0.71 3 3.33 2.52 1 7.00 - Include appropriate level of stakeholder 5 7.00 1.22 15 6.93 2.37 5 5.00 3.08 6 7.33 2.58 2 8.00 1.41 7 6.29 3.09 5 6.40 2.61 2 7.50 0.71 2 3.50 3.54 1 7.00 - involvement during preparation Lead to practical solutions* 4 7.25 1.50 15 6.80 2.01 5 4.40 1.95 7 7.57 1.81 2 7.00 0.00 8 6.00 3.07 6 6.33 2.73 2 6.50 2.12 3 2.00 1.00 1 8.00 - Are well written and easy to understand 4 7.00 1.83 15 7.13 1.96 5 4.40 2.61 7 8.29 1.25 2 8.00 1.41 9 6.89 2.32 6 7.17 2.04 2 8.00 0.00 3 4.00 2.65 1 8.00 - Are source of relevant information on global 4 8.25 1.71 14 7.64 1.86 7 6.57 2.37 6 8.50 1.22 3 7.67 1.53 8 7.87 2.10 7 7.14 1.86 2 8.50 0.71 3 4.67 3.06 2 7.00 1.41 good practices Are relevant to country challenges 4 7.00 1.41 15 6.93 1.62 7 5.71 2.50 7 8.43 0.98 2 6.50 2.12 8 7.13 2.36 7 7.00 2.65 2 6.00 0.00 3 3.67 2.52 2 6.50 0.71 Are adequately disseminated 4 6.75 1.50 11 5.91 2.59 6 3.83 1.83 6 6.17 1.94 1 8.00 - 7 6.57 2.37 3 6.33 2.31 1 5.00 - 3 3.67 2.52 2 6.00 1.41 Are translated enough into local language 3 7.00 2.65 12 6.33 2.46 7 3.71 2.63 2 9.00 1.41 2 8.00 1.41 8 5.13 2.80 6 6.83 2.93 1 7.00 - 4 7.25 4.19 2 6.50 2.12 Are adaptable to Bosnia and Herzegovina’s specific development challenges and country 3 8.67 0.58 15 6.33 1.99 7 4.43 2.44 6 7.50 2.26 2 8.50 0.71 9 6.44 2.51 6 5.67 1.75 3 6.33 1.15 3 5.00 3.61 2 6.50 0.71 circumstances *Significantly different between stakeholder groups Office of the PMU/Consultant Bilateral/ Private Sector/ Academia/ President/Prime Employee of on a WBG- Multilateral Financial Sector/ Research Institute/ Judiciary Minister/Minister a Ministry supported Project Agency Private Bank CSO Media Think Tank Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge 4 6.75 1.89 19 6.84 1.89 8 4.63 2.33 7 7.57 1.13 1 8.00 - 10 6.40 2.37 6 5.67 1.63 4 7.00 0.82 4 4.25 2.99 2 4.50 3.54 work and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge 4 7.75 1.26 19 7.11 1.49 7 4.57 1.40 7 8.14 1.21 2 7.50 0.71 10 7.50 1.72 6 7.33 2.07 4 8.00 0.82 2 3.50 2.12 3 8.00 1.73 work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups 72 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Office of the PMU/Consultant Bilateral/ Private Sector/ Academia/ President/Prime Employee of on a WBG- Multilateral Financial Sector/ Research Institute/ Judiciary Minister/Minister a Ministry supported Project Agency Private Bank CSO Media Think Tank Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds 4 6.25 1.50 13 7.08 2.33 3 4.00 1.73 5 6.60 3.21 2 8.00 0.00 5 8.00 2.55 2 7.00 2.83 1 8.00 - 1 1.00 - 3 6.33 2.89 promptly The World Bank Group effectively monitors and evaluates the projects and programs it 4 7.75 1.50 14 7.57 1.55 6 7.67 2.16 6 6.83 2.64 3 9.00 1.00 6 7.50 1.76 4 8.00 2.16 4 7.75 1.89 2 5.50 6.36 2 8.00 0.00 supports The World Bank Group’s approvals and 5 7.80 1.10 14 7.79 1.63 3 8.33 2.08 6 6.67 3.01 3 8.33 0.58 4 7.25 2.75 3 7.33 2.08 1 7.00 - 2 5.50 6.36 3 7.00 1.00 reviews are done in a timely fashion The World Bank Group’s Safeguard Policy 4 6.50 1.91 13 7.54 1.85 3 8.33 2.08 4 8.50 0.58 3 8.00 1.00 5 6.40 3.58 3 7.00 1.73 2 6.50 2.12 2 4.50 4.95 2 6.00 1.41 requirements are reasonable The World Bank Group’s conditions on its 4 8.00 1.15 11 7.91 1.97 4 4.50 3.70 6 8.50 0.84 3 7.67 1.15 5 6.20 3.56 4 6.00 2.45 2 6.00 1.41 2 4.50 4.95 3 7.00 2.00 lending are reasonable The World Bank Group takes decisions 4 6.25 0.96 14 6.86 2.03 4 4.00 1.41 6 7.83 1.17 1 8.00 - 5 7.00 2.35 5 6.20 2.39 2 6.50 0.71 2 5.50 0.71 3 7.00 1.73 quickly in Bosnia and Herzegovina Working with the World Bank Group increases Bosnia and Herzegovina’s 4 7.25 1.50 14 7.50 1.70 6 5.00 2.10 6 7.17 2.14 3 8.33 1.53 9 7.56 2.65 7 6.86 1.68 3 6.67 0.58 3 5.33 4.51 3 6.33 1.15 institutional capacity Where country systems are adequate, the World Bank Group makes appropriate use of 3 7.33 1.53 11 7.64 1.69 3 6.67 3.06 4 8.00 0.82 1 7.00 - 3 7.33 2.89 2 7.00 2.83 1 6.00 - 2 5.50 6.36 3 7.33 0.58 them The World Bank Group provides effective 4 8.25 1.50 13 8.31 1.60 3 7.33 2.31 6 6.67 3.14 3 8.33 0.58 3 8.67 1.53 3 6.67 2.08 3 6.67 1.53 3 6.67 4.93 3 8.00 1.00 implementation support Office of the PMU/Consultant Bilateral/ Private Sector/ Academia/ President/Prime Employee of on a WBG- Multilateral Financial Sector/ Research Institute/ Judiciary Minister/Minister a Ministry supported Project Agency Private Bank CSO Media Think Tank Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions 4 5.75 0.96 8 6.25 2.43 4 2.75 1.71 4 6.50 1.29 3 7.00 0.00 7 6.00 2.52 5 5.80 2.49 1 6.00 - 3 2.67 1.53 3 6.00 2.65 that promote public private partnerships in Bosnia and Herzegovina? (1-To no degree at all, 10-To a very significant degree) 73 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina E. Working with the World Bank Group (continued) Office of the PMU/Consultant Bilateral/ Private Sector/ Academia/ President/Prime Employee of on a WBG- Multilateral Financial Sector/ Research Institute/ Judiciary Minister/Minister a Ministry supported Project Agency Private Bank CSO Media Think Tank Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and corrects its work 4 6.50 1.00 12 6.50 2.07 4 4.50 1.73 4 6.25 2.63 1 7.00 - 7 5.71 2.87 2 6.50 0.71 2 7.00 0.00 3 4.67 4.04 3 6.00 1.73 in real time in Bosnia and Herzegovina? (1-To no degree at all, 10-To a very significant degree) F. The Future Role of the World Bank Group in Bosnia and Herzegovina Which of the following SHOULD the World Bank Group do to make itself of greater value in Bosnia and Herzegovina? (Choose no more than TWO) Employee of a Bilateral/ Independent Academia/ Percentage of Respondents Ministry/PMU/ Local Multilateral Government Research Institute/ (Responses combined) Office of Minister Consultant Government Agency Private Sector CSO Media Institution Think Tank Other Ensure greater selectivity in its work* 33.3% 8.7% 0.0% 71.4% 25.0% 20.0% 0.0% 20.0% 0.0% 25.0% Collaborate more effectively with Government 16.7% 21.7% 42.9% 0.0% 0.0% 10.0% 0.0% 20.0% 20.0% 75.0% clients* Work faster 0.0% 8.7% 0.0% 0.0% 0.0% 0.0% 0.0% 20.0% 20.0% 0.0% Reduce the complexity of obtaining World 33.3% 17.4% 28.6% 14.3% 25.0% 20.0% 11.1% 20.0% 20.0% 50.0% Bank Group financing Help to bring discipline/effective supervision to 0.0% 26.1% 14.3% 14.3% 0.0% 0.0% 33.3% 20.0% 0.0% 0.0% implementation of investment projects Offer more innovative financial products 0.0% 26.1% 28.6% 14.3% 0.0% 10.0% 11.1% 0.0% 0.0% 0.0% Offer more innovative knowledge services 0.0% 4.3% 0.0% 14.3% 0.0% 20.0% 11.1% 20.0% 0.0% 0.0% Provide more adequate data/knowledge/statistics/figures on Bosnia 33.3% 4.3% 7.1% 0.0% 25.0% 0.0% 22.2% 0.0% 20.0% 25.0% and Herzegovina’s economy Improve the competitiveness of its financing 16.7% 21.7% 21.4% 0.0% 0.0% 0.0% 0.0% 0.0% 60.0% 0.0% compared to markets* Reach out more to groups outside of 0.0% 0.0% 14.3% 14.3% 50.0% 90.0% 44.4% 20.0% 0.0% 0.0% Government* Increase the level of capacity development in 33.3% 21.7% 21.4% 28.6% 50.0% 10.0% 22.2% 40.0% 40.0% 25.0% the country Improve the quality of its experts as related to 16.7% 21.7% 7.1% 14.3% 25.0% 10.0% 0.0% 0.0% 20.0% 0.0% Bosnia and Herzegovina’s specific challenges Other 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 11.1% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 74 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina F. The Future Role of the World Bank Group in Bosnia and Herzegovina (continued) When considering the combination of services that the World Bank Group offers in Bosnia and Herzegovina, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Bosnia and Herzegovina? (Select only ONE response) Employee of a Bilateral/ Independent Academia/ Ministry/PMU/ Local Multilateral Government Research Institute/ Percentage of Respondents Office of Minister Consultant Government Agency Private Sector CSO Media Institution Think Tank Other Financial services 50.0% 20.8% 33.3% 28.6% 25.0% 30.0% 22.2% 20.0% 50.0% 33.3% Knowledge products 33.3% 37.5% 20.0% 28.6% 25.0% 60.0% 33.3% 40.0% 25.0% 0.0% Convening services 16.7% 8.3% 20.0% 0.0% 50.0% 0.0% 33.3% 0.0% 0.0% 0.0% None of the above 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% The combination is appropriate for Bosnia and 0.0% 16.7% 6.7% 42.9% 0.0% 0.0% 11.1% 0.0% 0.0% 66.7% Herzegovina Don't know 0.0% 16.7% 20.0% 0.0% 0.0% 0.0% 0.0% 40.0% 25.0% 0.0% G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Bosnia and Herzegovina? (Choose no more than TWO) Employee of a Bilateral/ Independent Academia/ Percentage of Respondents Ministry/PMU/ Local Multilateral Government Research Institute/ (Responses combined) Office of Minister Consultant Government Agency Private Sector CSO Media Institution Think Tank Other Local radio 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% International radio 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social media* 0.0% 12.5% 26.7% 14.3% 75.0% 50.0% 11.1% 0.0% 0.0% 25.0% International newspapers 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local television 66.7% 41.7% 26.7% 14.3% 25.0% 30.0% 22.2% 20.0% 60.0% 50.0% Internet 50.0% 87.5% 86.7% 71.4% 75.0% 90.0% 66.7% 100.0% 80.0% 50.0% Periodicals 0.0% 12.5% 26.7% 0.0% 25.0% 0.0% 11.1% 20.0% 20.0% 25.0% International television 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% Local newspapers* 0.0% 12.5% 6.7% 57.1% 0.0% 10.0% 11.1% 0.0% 0.0% 25.0% Other* 50.0% 0.0% 13.3% 28.6% 0.0% 10.0% 33.3% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Employee of a Bilateral/ Independent Academia/ Percentage of Respondents Ministry/PMU/ Local Multilateral Government Research Institute/ (Responses combined) Office of Minister Consultant Government Agency Private Sector CSO Media Institution Think Tank Other World Bank Group’s publications and other 33.3% 29.2% 42.9% 33.3% 0.0% 40.0% 22.2% 40.0% 20.0% 25.0% written materials e-Newsletters 33.3% 29.2% 28.6% 0.0% 50.0% 20.0% 44.4% 20.0% 80.0% 0.0% World Bank Group’s 16.7% 33.3% 50.0% 0.0% 0.0% 20.0% 33.3% 60.0% 60.0% 75.0% seminars/workshops/conferences Mobile phones (text messages) 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% Direct contact with World Bank Group 16.7% 29.2% 35.7% 66.7% 25.0% 70.0% 55.6% 40.0% 0.0% 50.0% World Bank Group’s website 16.7% 45.8% 7.1% 33.3% 75.0% 10.0% 11.1% 40.0% 40.0% 50.0% Social media 0.0% 8.3% 14.3% 33.3% 0.0% 30.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 75 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina G. Communication and Information Sharing (continued) Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Employee of a Bilateral/ Independent Academia/ Ministry/PMU/ Local Multilateral Government Research Institute/ Percentage of Respondents Office of Minister Consultant Government Agency Private Sector CSO Media Institution Think Tank Other Yes 66.7% 30.4% 38.5% 42.9% 50.0% 60.0% 66.7% 40.0% 50.0% 0.0% No 33.3% 69.6% 61.5% 57.1% 50.0% 40.0% 33.3% 60.0% 50.0% 100.0% Do you have reliable access to the Internet? Employee of a Bilateral/ Independent Academia/ Ministry/PMU/ Local Multilateral Government Research Institute/ Percentage of Respondents Office of Minister Consultant Government Agency Private Sector CSO Media Institution Think Tank Other Yes 100.0% 95.7% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% No 0.0% 4.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Do you use/have you used the World Bank Group website? Employee of a Bilateral/ Independent Academia/ Ministry/PMU/ Local Multilateral Government Research Institute/ Percentage of Respondents Office of Minister Consultant Government Agency Private Sector CSO Media Institution Think Tank Other Yes 33.3% 82.6% 50.0% 85.7% 75.0% 90.0% 88.9% 100.0% 75.0% 50.0% No 66.7% 17.4% 50.0% 14.3% 25.0% 10.0% 11.1% 0.0% 25.0% 50.0% Do you currently consult the World Bank Group social media sites? Employee of a Bilateral/ Independent Academia/ Ministry/PMU/ Local Multilateral Government Research Institute/ Percentage of Respondents Office of Minister Consultant Government Agency Private Sector CSO Media Institution Think Tank Other Yes 0.0% 26.1% 7.1% 14.3% 25.0% 50.0% 33.3% 0.0% 0.0% 0.0% No 100.0% 73.9% 92.9% 85.7% 75.0% 50.0% 66.7% 100.0% 100.0% 100.0% How frequently do you consult the World Bank Group’s website and/or social media channels for information/knowledge that you can use in your work? Employee of a Bilateral/ Independent Academia/ Ministry/PMU/ Local Multilateral Government Research Institute/ Percentage of Respondents Office of Minister Consultant Government Agency Private Sector CSO Media Institution Think Tank Other Weekly 0.0% 8.3% 0.0% 0.0% 0.0% 10.0% 22.2% 0.0% 20.0% 0.0% Monthly 16.7% 16.7% 6.7% 28.6% 25.0% 30.0% 22.2% 20.0% 0.0% 0.0% A few times a year 16.7% 41.7% 20.0% 42.9% 0.0% 40.0% 22.2% 60.0% 40.0% 50.0% Rarely 33.3% 16.7% 26.7% 14.3% 50.0% 20.0% 33.3% 20.0% 0.0% 50.0% Never 33.3% 16.7% 46.7% 14.3% 25.0% 0.0% 0.0% 0.0% 40.0% 0.0% 76 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Office of the PMU/Consultant Bilateral/ Private Sector/ Academia/ President/Prime Employee of on a WBG- Multilateral Financial Sector/ Research Institute/ Judiciary Minister/Minister a Ministry supported Project Agency Private Bank CSO Media Think Tank Branch Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s websites easy 2 8.00 1.41 18 7.11 1.81 6 7.17 1.72 6 6.50 2.88 3 6.00 1.00 9 7.44 2.13 6 7.67 1.86 4 8.50 1.00 3 6.67 4.16 2 5.00 0.00 to navigate I find the information on the World Bank 1 8.00 - 18 7.44 1.54 6 7.67 0.82 6 7.00 2.28 2 6.50 2.12 9 8.22 1.30 7 8.86 1.46 4 9.50 0.58 3 8.00 2.65 1 10.00 - Group’s websites useful The World Bank Group’s social media channels are valuable sources of information 1 5.00 - 8 5.88 2.30 4 6.50 2.65 2 4.50 3.54 1 7.00 - 5 7.00 2.74 4 7.25 3.20 1 9.00 - 3 2.67 2.08 2 8.00 1.41 about the institution When I need information from the World Bank 5 7.20 1.30 19 7.63 1.80 8 6.88 1.64 6 8.67 1.21 4 7.50 2.52 10 8.00 1.63 8 9.00 1.77 5 9.00 1.22 4 6.75 2.36 4 7.25 3.10 Group I know how to find it The World Bank Group is responsive to my 4 8.25 1.50 14 8.21 1.85 4 6.75 2.75 6 9.00 1.10 1 8.00 - 7 9.00 1.15 7 9.57 0.79 2 9.50 0.71 1 8.00 - 2 8.00 1.41 information requests and inquiries H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country?* Employee of a Bilateral/ Independent Academia/ Ministry/PMU/ Local Multilateral Government Research Institute/ Percentage of Respondents Office of Minister Consultant Government Agency Private Sector CSO Media Institution Think Tank Other Yes 100.0% 69.2% 12.5% 90.0% 25.0% 11.1% 50.0% 100.0% 0.0% 0.0% No 0.0% 30.8% 87.5% 10.0% 75.0% 88.9% 50.0% 0.0% 100.0% 100.0% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you primarily engage with in Bosnia and Herzegovina? (Select only ONE response) Employee of a Bilateral/ Independent Academia/ Ministry/PMU/ Local Multilateral Government Research Institute/ Percentage of Respondents Office of Minister Consultant Government Agency Private Sector CSO Media Institution Think Tank Other The World Bank (IBRD) 83.3% 82.6% 37.5% 77.8% 0.0% 50.0% 83.3% 80.0% 50.0% 50.0% The International Finance Corporation 0.0% 17.4% 37.5% 22.2% 33.3% 33.3% 0.0% 20.0% 50.0% 0.0% The Multilateral Investment Guarantee Agency 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 16.7% 0.0% 25.0% 0.0% 66.7% 16.7% 16.7% 0.0% 0.0% 50.0% Do your projects involve both the World Bank and the IFC? Employee of a Bilateral/ Independent Academia/ Ministry/PMU/ Local Multilateral Government Research Institute/ Percentage of Respondents Office of Minister Consultant Government Agency Private Sector CSO Media Institution Think Tank Other Yes 40.0% 50.0% 25.0% 60.0% 25.0% 10.0% 22.2% 40.0% 25.0% 0.0% No 60.0% 50.0% 75.0% 40.0% 75.0% 90.0% 77.8% 60.0% 75.0% 100.0% 77 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina H. Background Information (continued) If yes, what was your view of how the two institutions work together in Bosnia and Herzegovina? (Select only ONE response) Employee of a Bilateral/ Independent Academia/ Ministry/PMU/ Local Multilateral Government Research Institute/ Percentage of Respondents Office of Minister Consultant Government Agency Private Sector CSO Media Institution Think Tank Other The two institutions work well together 50.0% 75.0% 50.0% 83.3% 0.0% 100.0% 100.0% 0.0% 0.0% 0.0% The way the two institutions work together 50.0% 25.0% 0.0% 16.7% 0.0% 0.0% 0.0% 50.0% 100.0% 0.0% needs improvement The two institutions do not work well together 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 50.0% 0.0% 100.0% 0.0% 0.0% 50.0% 0.0% 0.0% Which of the following describes most of your exposure to the World Bank Group in Bosnia and Herzegovina? (Choose no more than TWO) Employee of a Bilateral/ Independent Academia/ Percentage of Respondents Ministry/PMU/ Local Multilateral Government Research Institute/ (Responses combined) Office of Minister Consultant Government Agency Private Sector CSO Media Institution Think Tank Other Observer* 16.7% 8.0% 46.7% 10.0% 50.0% 22.2% 30.0% 0.0% 0.0% 100.0% Use World Bank Group reports/data* 0.0% 28.0% 20.0% 40.0% 0.0% 77.8% 50.0% 40.0% 66.7% 25.0% Engage in World Bank Group 0.0% 24.0% 40.0% 20.0% 25.0% 11.1% 0.0% 20.0% 0.0% 0.0% related/sponsored events/activities Collaborate as part of my professional duties* 83.3% 64.0% 13.3% 80.0% 0.0% 11.1% 30.0% 80.0% 66.7% 0.0% Use World Bank Group website for 0.0% 16.0% 20.0% 20.0% 25.0% 44.4% 60.0% 40.0% 33.3% 25.0% information, data, research, etc. *Significantly different between stakeholder groups What’s your gender? Employee of a Bilateral/ Independent Academia/ Ministry/PMU/ Local Multilateral Government Research Institute/ Percentage of Respondents Office of Minister Consultant Government Agency Private Sector CSO Media Institution Think Tank Other Female 50.0% 50.0% 56.3% 40.0% 50.0% 50.0% 40.0% 40.0% 60.0% 25.0% Male 50.0% 50.0% 43.8% 60.0% 50.0% 50.0% 60.0% 60.0% 40.0% 75.0% 78 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina Appendix C: Responses to Indicator Questions by Geographic Location18  Federation of Bosnia and Herzegovina N=55  Republika Srpska N=40 B. Overall Attitudes toward the World Bank Group Federation of Bosnia and Herzegovina Republika Srpska N Mean SD N Mean SD Overall, please rate your impression of the World Bank 49 5.98 2.30 32 5.91 2.08 Group’s effectiveness in Bosnia and Herzegovina. (1-Not effective at all, 10-Very effective) To what extent do you agree with the following statements about the World Bank Group’s work in Bosnia and Herzegovina? (1-Strongly disagree, 10-Strongly agree) Federation of Bosnia and Herzegovina Republika Srpska N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant 48 6.35 2.65 32 6.34 2.16 role in development in Bosnia and Herzegovina The World Bank Group’s work is aligned with what I consider the development priorities for Bosnia and 44 5.91 2.37 29 6.07 2.00 Herzegovina To what extent is the World Bank Group an effective development partner in Bosnia and Herzegovina, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Federation of Bosnia and Herzegovina Republika Srpska N Mean SD N Mean SD Responsiveness to needs 43 5.98 2.21 24 6.71 1.97 Flexibility (in terms of the institution’s products and 40 5.28 1.91 20 6.40 2.01 services)* Flexibility (in terms of changing country circumstances) 40 5.53 2.06 20 6.25 2.12 Being inclusive 39 6.05 2.26 20 6.75 1.77 Openness (sharing data and other information) 44 7.09 2.08 25 7.48 1.71 Collaboration with the Government 45 7.13 2.35 24 7.33 1.71 The speed in which it gets things accomplished on the 39 6.03 2.29 22 6.45 1.79 ground Helping to bring discipline/effective supervision to 35 6.80 2.51 18 7.17 1.76 implementation of investment projects Collaboration with civil society 35 5.37 2.22 18 5.78 2.49 Staff accessibility 44 7.64 2.29 21 7.71 2.10 Collaboration with other development partners 37 6.38 2.27 15 7.33 1.45 Collaboration with the private sector 33 5.55 2.11 18 6.17 1.95 Straightforwardness and honesty 42 6.62 2.64 23 6.57 2.41 Treating clients and stakeholders in Bosnia and 40 7.32 2.57 18 6.78 2.37 Herzegovina with respect Being a long-term partner 42 7.45 2.54 21 7.38 2.06 *Significantly different between geographic locations 1895 respondents provided information about their geographic location. Only these respondents were included in the analysis presented in this appendix. 79 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina C. World Bank Group’s Effectiveness and Results Federation of Bosnia and Herzegovina Republika Srpska N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in Bosnia and 43 6.30 2.35 23 6.39 2.02 Herzegovina? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Bosnia and Herzegovina? (1-Strongly disagree, 10-Strongly agree) Federation of Bosnia and Herzegovina Republika Srpska N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 44 5.73 2.29 23 5.52 2.45 needs of Bosnia and Herzegovina The World Bank Group meets Bosnia and Herzegovina’s 42 6.31 2.25 23 5.83 2.42 needs for knowledge services D. The World Bank Group’s Knowledge Work and Activities In Bosnia and Herzegovina, to what extent do you believe that the World Bank Group’s knowledge work and activities : (1-To no degree at all, 10-To a very significant degree) Federation of Bosnia and Herzegovina Republika Srpska N Mean SD N Mean SD Are adaptable to Bosnia and Herzegovina’s specific 37 6.46 2.35 19 6.37 2.14 development challenges and country circumstances Federation of Bosnia and Herzegovina Republika Srpska N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make 43 6.21 2.22 22 6.64 1.99 to development results in your country? Overall, how would you rate the technical quality of the 42 7.19 1.88 22 6.95 1.84 World Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Federation of Bosnia and Herzegovina Republika Srpska N Mean SD N Mean SD The World Bank Group takes decisions quickly in 30 6.83 1.66 17 6.24 2.28 Bosnia and Herzegovina Where country systems are adequate, the World Bank 21 7.24 2.23 13 7.54 1.81 Group makes appropriate use of them 80 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina Appendix D: Responses to Selected Questions by Level of Collaboration with the World Bank Group19 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY17 Bosnia and Herzegovina COS questionnaire: All 10-point scale questions and question B4 “When thinking about how the World Bank Group can have the most impact on development results in Bosnia and Herzegovina, in which sectors do you believe the World Bank Group should focus most of its resources in Bosnia and Herzegovina?” Collaborating with the WBG N=45 Not collaborating with the WBG N=46 B. Overall Attitudes toward the World Bank Group Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 45 7.00 1.78 45 5.20 2.32 Bosnia and Herzegovina?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 41 6.71 1.97 36 5.08 2.12 effectiveness in Bosnia and Herzegovina.* (1-Not effective at all, 10-Very effective) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Bosnia and Herzegovina solve its most 40 7.05 2.07 32 6.50 2.38 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 19Only 91 respondents provided information about their level of collaboration with the World Bank Group (question H3 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 81 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Bosnia and Herzegovina, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Bosnia and Herzegovina? (Choose no more than THREE) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Economic growth 44.4% 44.4% Water and sanitation 6.7% 0.0% Reducing pollution 2.2% 4.4% Job creation/employment 33.3% 53.3% Health 6.7% 6.7% Financial markets 2.2% 2.2% Social protection 8.9% 6.7% Gender equity 0.0% 0.0% Private sector development 35.6% 24.4% Education 13.3% 26.7% Public sector governance/reform 37.8% 24.4% European integration 4.4% 8.9% Urban development 0.0% 0.0% Judiciary reform 8.9% 6.7% Energy 4.4% 0.0% Disaster risk management 4.4% 2.2% Equality of opportunity 4.4% 6.7% Information and communications technology 2.2% 2.2% Transport 11.1% 6.7% Agriculture and rural development 22.2% 11.1% Trade and exports 0.0% 0.0% Reducing crime and violence 6.7% 0.0% Natural resource management 4.4% 15.6% Climate change 2.2% 0.0% Poverty reduction 15.6% 11.1% Fighting corruption 15.6% 24.4% How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Bosnia and Herzegovina Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Investment Project Financing 32 6.94 2.26 24 5.92 2.08 Development Policy Financing* 29 6.62 1.82 21 5.14 2.03 Program-for-Results Financing* 19 6.79 2.02 13 5.08 1.93 Trust funds and grants* 26 6.73 2.03 17 5.06 2.11 Guarantees* 20 6.75 1.92 14 4.86 2.07 IFC Investment Services 25 6.44 1.78 17 5.41 2.27 IFC Advisory Services 29 6.72 1.51 20 5.65 2.35 *Significantly different between collaborators and non-collaborators 82 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Bosnia and Herzegovina? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 42 6.62 2.54 36 5.83 2.47 development in Bosnia and Herzegovina The World Bank Group’s work is aligned with what I consider the 39 6.33 2.26 32 5.22 2.11 development priorities for Bosnia and Herzegovina* *Significantly different between collaborators and non-collaborators To what extent is the World Bank Group an effective development partner in Bosnia and Herzegovina, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs 37 6.46 2.18 30 5.57 2.24 Flexibility (in terms of the institution’s products and services) 36 5.86 2.11 24 5.00 1.93 Flexibility (in terms of changing country circumstances)* 35 6.09 2.13 25 4.92 2.10 Being inclusive* 35 6.63 2.10 25 5.40 2.12 Openness (sharing data and other information) 36 7.31 1.94 33 6.85 2.17 Collaboration with the Government* 35 7.63 1.82 34 6.47 2.51 The speed in which it gets things accomplished on the ground 35 6.29 1.90 26 5.73 2.46 Helping to bring discipline/effective supervision to implementation 28 7.14 2.09 25 6.32 2.59 of investment projects Collaboration with civil society* 27 6.33 1.94 26 4.38 2.12 Staff accessibility* 37 8.11 1.91 26 6.88 2.47 Collaboration with other development partners 29 6.79 2.13 22 6.09 2.22 Collaboration with the private sector* 27 6.26 1.97 24 4.96 1.92 Straightforwardness and honesty 35 6.91 2.32 28 5.71 2.80 Treating clients and stakeholders in Bosnia and Herzegovina with 31 7.58 2.42 27 6.19 2.69 respect* Being a long-term partner 36 7.75 2.49 28 6.64 2.53 *Significantly different between collaborators and non-collaborators 83 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Bosnia and Herzegovina? (1-Not important at all, 10-Very important) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Social protection 38 7.61 1.91 37 7.08 2.93 Gender equity 33 5.67 2.12 39 4.95 2.45 Private sector development 40 8.58 1.39 36 8.06 2.38 Education 39 8.23 1.74 36 8.17 2.04 Public sector governance/reform 39 8.79 1.58 37 8.19 2.47 European integration 38 6.50 2.78 36 7.22 2.71 Urban development 36 6.31 2.16 33 7.03 2.05 Energy 37 6.51 2.42 34 7.21 2.25 Water and sanitation 37 7.08 2.48 35 6.74 2.21 Reducing pollution 36 7.06 2.39 35 7.57 2.19 Job creation/employment 40 8.58 1.84 39 8.87 1.88 Health 38 8.13 1.82 36 7.42 2.43 Financial markets 39 7.03 2.50 35 6.77 2.90 Transport 37 8.16 1.94 37 7.65 2.26 Agriculture and rural development 38 8.11 2.39 37 7.89 2.08 Trade and exports 36 7.00 2.11 37 7.32 2.66 Reducing crime and violence 36 6.67 2.82 32 6.59 2.55 Natural resource management 38 6.53 2.40 35 6.03 3.19 Climate change 38 6.63 2.77 37 6.68 2.66 Poverty reduction 39 8.72 1.76 40 8.30 2.10 Fighting corruption 39 8.36 2.41 34 8.65 1.55 Judiciary reform* 38 7.05 3.08 36 8.53 1.78 Economic growth 39 8.79 1.32 36 8.97 1.83 Disaster risk management 36 7.08 2.63 35 7.26 2.05 Equality of opportunity 38 6.92 2.53 36 6.86 2.52 Information and communications technology 38 6.82 2.58 35 7.14 2.10 *Significantly different between collaborators and non-collaborators 84 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Bosnia and Herzegovina? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Social protection* 21 6.19 2.36 19 4.42 2.17 Gender equity 14 5.29 2.84 14 4.57 2.38 Private sector development* 22 6.23 1.85 20 4.75 2.43 Public sector governance/reform* 25 6.16 2.10 25 4.92 2.18 European integration 19 5.53 2.27 18 5.17 2.33 Urban development 18 5.33 2.63 15 4.00 2.33 Energy 19 5.89 2.60 16 4.25 2.18 Water and sanitation 21 6.29 2.41 18 5.22 2.69 Reducing pollution 19 6.00 2.40 16 4.69 2.47 Job creation/employment* 24 6.08 2.39 21 4.33 2.50 Health* 23 6.65 2.31 16 3.88 2.31 Financial markets 21 5.90 2.57 18 5.06 2.98 Transport 23 6.43 2.33 19 6.05 2.25 Agriculture and rural development* 22 6.36 2.52 17 4.53 2.58 Trade and exports 16 5.50 2.68 17 4.59 2.85 Reducing crime and violence 16 5.00 2.83 15 3.40 2.10 Natural resource management 17 4.82 3.05 14 3.57 2.44 Climate change 19 5.47 3.10 15 4.00 2.07 Poverty reduction* 23 6.22 2.65 20 4.25 2.49 Fighting corruption 21 5.43 3.14 20 3.80 2.07 Judiciary reform* 16 5.06 2.95 19 3.26 1.97 Economic growth 24 6.42 2.41 19 5.16 2.63 Disaster risk management 18 6.17 3.09 16 4.38 2.63 Equality of opportunity* 18 6.44 2.62 15 4.07 1.94 Information and communications technology 17 5.41 2.96 15 4.27 2.34 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 31 6.84 1.85 31 5.65 2.48 development results in Bosnia and Herzegovina?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group in Bosnia and Herzegovina? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of 34 6.03 2.10 29 4.93 2.43 Bosnia and Herzegovina The World Bank Group meets Bosnia and Herzegovina’s needs 33 6.61 2.05 29 5.59 2.51 for knowledge services 85 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina D. The World Bank Group’s Knowledge Work and Activities In Bosnia and Herzegovina, to what extent do you believe that the World Bank Group’s knowledge work and activities : (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely* 31 6.90 1.78 22 5.36 2.36 Include appropriate level of stakeholder involvement during 31 7.48 2.03 19 5.11 2.47 preparation* Lead to practical solutions* 31 7.16 1.77 22 5.05 2.70 Are well written and easy to understand* 31 7.55 1.61 23 6.00 2.59 Are source of relevant information on global good practices 29 7.90 1.59 26 6.96 2.31 Are relevant to country challenges 33 7.21 1.75 24 6.17 2.39 Are adequately disseminated* 24 6.42 2.08 20 4.95 2.26 Are translated enough into local language 22 6.73 2.37 24 5.46 3.09 Are adaptable to Bosnia and Herzegovina’s specific development 30 7.00 1.82 26 5.50 2.47 challenges and country circumstances* *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development 35 6.94 1.63 27 5.26 2.47 results in your country?* Overall, how would you rate the technical quality of the World 34 7.65 1.54 28 6.32 2.00 Bank Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between collaborators and non-collaborators E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly 24 6.83 2.32 14 6.64 2.82 The World Bank Group effectively monitors and evaluates the 30 7.63 1.71 19 7.42 2.48 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 27 7.56 1.80 16 7.38 2.58 timely fashion The World Bank Group’s Safeguard Policy requirements are 25 7.52 1.50 15 6.73 2.99 reasonable The World Bank Group’s conditions on its lending are reasonable 26 7.46 2.08 17 6.41 3.00 The World Bank Group takes decisions quickly in Bosnia and 29 6.97 1.88 16 6.00 1.90 Herzegovina Working with the World Bank Group increases Bosnia and 31 7.26 1.88 26 6.58 2.40 Herzegovina’s institutional capacity Where country systems are adequate, the World Bank Group 20 7.75 1.45 13 6.54 2.60 makes appropriate use of them The World Bank Group provides effective implementation support 27 7.78 2.03 15 7.53 2.47 86 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina E. Working with the World Bank Group (continued) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote public private partnerships in 18 6.56 1.76 22 4.82 2.40 Bosnia and Herzegovina?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group measures 20 7.00 1.52 18 4.78 2.24 and corrects its work in real time in Bosnia and Herzegovina?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate 31 7.48 1.96 26 6.69 2.09 I find the information on the World Bank Group’s websites useful 31 7.94 1.57 24 7.88 1.80 The World Bank Group’s social media channels are valuable 13 6.00 2.55 17 6.12 2.78 sources of information about the institution When I need information from the World Bank Group I know how 38 8.34 1.34 32 7.13 2.18 to find it* The World Bank Group is responsive to my information requests 29 8.97 1.05 17 7.88 2.18 and inquiries* *Significantly different between collaborators and non-collaborators 87 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina Appendix E: Responses to Selected Questions by Year20 All data presented in this appendix are weighted. As a result, means of the FY 2017 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2014 respondents and the total number of respondents indicated may differ from those reported in the FY 2014 COS report. FY 2014 Number of comparable respondents = 101 FY 2017 Number of comparable respondents = 94 By weighting, the FY 2014 and FY 2017 samples have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2014 FY 2017 Office of the President/Prime Minister/Minister 6% 6% Office of Parliamentarian 3% 3% Government Institutions 35% 35% Local Government 14% 14% Bilateral/Multilateral Agencies 7% 7% Civil Society 12% 12% Private Sector 7% 7% Academia 6% 6% Media 10% 10% A. General Issues facing Bosnia and Herzegovina In general would you say that Bosnia and Herzegovina is headed in ... ? Percentage of Respondents FY 2014 FY 2017 The right direction 10.9% 16.1% The wrong direction 46.5% 43.0% Not sure 42.6% 40.9% B. Overall Attitudes toward the World Bank Group FY 2014 FY 2017 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 101 6.00 2.28 93 6.10 2.20 Bosnia and Herzegovina? (1-Not familiar at all, 10-Extremely familiar) FY 2014 FY 2017 N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 88 5.70 2.10 81 5.91 2.20 effectiveness in Bosnia and Herzegovina. (1-Not effective at all, 10-Very effective) 20Only those questions that were asked in the FY 2014 and FY 2017 country opinion surveys, with similar response scales/options, are presented in this appendix. 88 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina B. Overall Attitudes toward the World Bank Group (continued) FY 2014 FY 2017 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Bosnia and Herzegovina solve its most 76 6.07 2.28 77 6.74 2.24 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group’s work in Bosnia and Herzegovina? (1-Strongly disagree, 10-Strongly agree) FY 2014 FY 2017 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 89 6.12 2.36 80 6.21 2.46 development in Bosnia and Herzegovina The World Bank Group’s work is aligned with what I consider the 84 5.50 2.21 73 5.76 2.18 development priorities for Bosnia and Herzegovina To what extent is the World Bank Group an effective development partner in Bosnia and Herzegovina, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY 2014 FY 2017 N Mean SD N Mean SD Responsiveness to needs 84 5.78 2.25 65 6.10 2.20 Flexibility (in terms of the institution’s products and services) 79 5.70 2.03 60 5.63 2.03 Flexibility (in terms of changing country circumstances) 77 5.08 2.29 61 5.67 2.11 Being inclusive 76 6.05 2.11 57 6.21 2.10 Openness (sharing data and other information) 79 6.83 2.38 67 7.17 2.08 Collaboration with the Government 79 7.33 1.71 68 7.07 2.25 The speed in which it gets things accomplished on the ground* 72 5.18 1.91 60 6.19 2.14 Helping to bring discipline/effective supervision to implementation 53 6.85 2.37 of investment projects Collaboration with civil society 65 5.62 2.18 51 5.47 2.27 Staff accessibility 84 7.31 2.21 61 7.63 2.18 Collaboration with other development partners 61 7.31 2.12 50 6.57 2.15 Collaboration with the private sector 63 5.54 1.85 51 5.73 2.01 Straightforwardness and honesty 78 6.67 2.49 63 6.51 2.57 Treating clients and stakeholders in Bosnia and Herzegovina with 83 7.43 2.18 56 7.00 2.55 respect Being a long-term partner 80 7.26 2.11 61 7.29 2.45 *Significantly different between FY 2014 and FY 2017 89 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Bosnia and Herzegovina? (1-Not effective at all, 10-Very effective) FY 2014 FY 2017 N Mean SD N Mean SD Social protection 49 6.06 2.15 40 5.33 2.32 Private sector development* 59 6.37 1.93 43 5.54 2.21 Public sector governance/reform* 66 6.44 2.10 50 5.62 2.27 Urban development 48 5.86 2.12 34 4.83 2.53 Energy* 57 6.71 2.02 36 5.26 2.48 Water and sanitation 57 6.65 1.91 39 5.84 2.57 Job creation/employment 59 5.68 2.27 46 5.33 2.52 Health 55 6.15 1.99 39 5.47 2.64 Financial markets 57 6.34 2.03 39 5.54 2.75 Transport 51 6.05 2.08 42 6.35 2.37 Trade and exports* 52 5.97 1.83 33 4.87 2.68 Natural resource management* 41 6.28 1.83 32 4.40 2.75 Climate change 46 5.31 2.30 35 4.93 2.72 Poverty reduction 64 6.04 2.21 43 5.22 2.71 Economic growth 64 6.29 2.13 43 5.87 2.53 Equality of opportunity 54 6.01 2.16 33 5.30 2.55 Information and communications technology* 34 6.61 2.00 33 4.92 2.66 *Significantly different between FY 2014 and FY 2017 FY 2014 FY 2017 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 86 6.14 2.05 65 6.16 2.23 development results in Bosnia and Herzegovina? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Bosnia and Herzegovina? (1-Strongly disagree, 10-Strongly agree) FY 2014 FY 2017 N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of 83 5.22 2.30 66 5.51 2.29 Bosnia and Herzegovina The World Bank Group meets Bosnia and Herzegovina’s needs 79 5.62 2.44 64 5.99 2.33 for knowledge services D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents FY 2014 FY 2017 Weekly 11.0% 10.2% Monthly 10.0% 14.8% A few times a year 32.0% 43.2% Rarely 31.0% 22.7% Never 16.0% 9.1% 90 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina D. The World Bank Group’s Knowledge Work and Activities (continued) In Bosnia and Herzegovina, to what extent do you believe that the World Bank Group’s knowledge work and activities : (1-To no degree at all, 10-To a very significant degree) FY 2014 FY 2017 N Mean SD N Mean SD Are timely 74 5.60 2.07 53 6.26 2.14 Include appropriate level of stakeholder involvement during 69 5.41 2.20 50 6.60 2.45 preparation* Lead to practical solutions 76 5.95 1.97 53 6.26 2.42 Are well written and easy to understand 76 6.45 2.05 54 6.89 2.18 Are source of relevant information on global good practices 78 7.13 1.75 56 7.48 1.98 Are relevant to country challenges 56 6.72 2.09 Are adequately disseminated 73 6.52 2.10 43 5.83 2.30 Are translated enough into local language 67 6.53 2.32 48 6.23 2.80 Are adaptable to Bosnia and Herzegovina’s specific development 74 6.39 1.87 56 6.35 2.25 challenges and country circumstances *Significantly different between FY 2014 and FY 2017 FY 2014 FY 2017 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development 80 6.15 1.86 62 6.32 2.12 results in your country? Overall, how would you rate the technical quality of the World 80 6.99 1.67 62 7.03 1.80 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2014 FY 2017 N Mean SD N Mean SD The World Bank Group disburses funds promptly 55 6.81 2.39 39 6.71 2.51 The World Bank Group effectively monitors and evaluates the 72 7.09 2.27 51 7.63 1.98 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 68 6.81 2.23 44 7.48 2.04 timely fashion The World Bank Group’s Safeguard Policy requirements are 52 7.17 1.90 43 7.11 2.19 reasonable The World Bank Group’s conditions on its lending are reasonable 66 6.82 1.91 44 6.92 2.47 The World Bank Group takes decisions quickly in Bosnia and 63 5.96 2.25 45 6.57 1.91 Herzegovina Working with the World Bank Group increases Bosnia and 82 7.07 2.28 57 7.07 2.14 Herzegovina’s institutional capacity Where country systems are adequate, the World Bank Group 59 6.81 2.05 31 7.22 2.12 makes appropriate use of them The World Bank Group provides effective implementation support 63 7.58 1.83 43 7.73 2.07 FY 2014 FY 2017 N Mean SD N Mean SD To what extent do you believe the World Bank Group measures 70 5.51 2.06 42 6.01 2.18 and corrects its work in real time in Bosnia and Herzegovina? (1-To no degree at all, 10-To a very significant degree) 91 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina F. The Future Role of the World Bank Group in Bosnia and Herzegovina When considering the combination of services that the World Bank Group offers in Bosnia and Herzegovina, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Bosnia and Herzegovina? (Select only ONE response) Percentage of Respondents FY 2014 FY 2017 Financial services 43.0% 28.7% Knowledge products 24.0% 34.5% Convening services 14.0% 13.8% None of the above 0.0% 1.1% The combination is appropriate for Bosnia and Herzegovina 11.0% 10.3% Don't know 8.0% 11.5% G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Percentage of Respondents FY 2014 FY 2017 Yes 38.8% 44.0% No 61.3% 56.0% Do you have reliable access to the Internet? Percentage of Respondents FY 2014 FY 2017 Yes 98.9% 98.8% No 1.1% 1.2% Do you use/have you used the World Bank Group website? Percentage of Respondents FY 2014 FY 2017 Yes 80.9% 75.3% No 19.1% 24.7% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) FY 2014 FY 2017 N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate 80 6.97 2.00 58 7.20 1.98 I find the information on the World Bank Group’s websites useful 80 7.78 1.98 57 7.88 1.62 The World Bank Group’s social media channels are valuable 50 5.77 2.47 31 6.10 2.61 sources of information about the institution When I need information from the World Bank Group I know how 91 7.33 2.46 73 7.85 1.80 to find it The World Bank Group is responsive to my information requests 67 7.39 2.04 47 8.51 1.60 and inquiries* *Significantly different between FY 2014 and FY 2017 92 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in Bosnia and Herzegovina? collaborate/work with the World Bank (Choose no more than TWO) Indicator Question Group in your country? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not collaborating Collaborating No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG with the WBG Overall, please rate your impression of the World Bank Group’s 5.08 6.71 6.34 5.05 5.80 6.54 6.03 6.06 5.67 6.46 6.25 5.43 effectiveness in Bosnia and Herzegovina. Overall the World Bank Group currently plays a relevant role in 5.83 6.62 6.25 6.56 6.36 6.24 6.27 6.50 6.12 6.56 6.58 5.64 development in Bosnia and Herzegovina The World Bank Group’s work is aligned with what I consider the 5.22 6.33 5.91 6.12 5.79 6.28 5.97 5.93 5.69 6.27 6.40 4.74 development priorities for Bosnia and Herzegovina Responsiveness to needs 5.57 6.46 6.00 6.81 6.23 6.15 6.19 6.20 6.08 6.33 6.61 4.88 Flexibility (in terms of the institution’s products and services) 5.00 5.86 5.37 6.36 5.65 5.42 5.59 5.43 5.42 5.69 5.93 4.29 Flexibility (in terms of changing country circumstances) 4.92 6.09 5.53 6.18 5.74 5.52 5.57 5.93 5.44 5.89 6.09 4.33 Being inclusive 5.40 6.63 6.17 5.92 6.18 6.04 6.09 6.25 5.68 6.61 6.52 4.93 Openness (sharing data and other information) 6.85 7.31 7.13 7.47 7.00 7.50 7.24 7.08 7.16 7.27 7.29 7.00 Collaboration with the Government 6.47 7.63 7.21 6.87 7.24 6.96 6.92 7.87 6.55 7.87 7.52 6.20 The speed in which it gets things accomplished on the ground 5.73 6.29 5.75 7.00 6.17 5.76 6.09 5.73 6.16 5.83 6.20 5.36 Helping to bring discipline/effective supervision to implementation 6.32 7.14 6.76 6.58 7.06 6.06 6.37 7.92 6.52 7.00 6.87 6.29 of investment projects Collaboration with civil society 4.38 6.33 5.43 5.69 5.85 4.90 5.29 6.17 5.19 5.95 5.91 4.67 Staff accessibility 6.88 8.11 7.66 7.79 7.89 7.38 7.45 8.47 7.15 8.30 8.26 6.22 Collaboration with other development partners 6.09 6.79 6.62 6.92 6.67 6.72 6.74 6.50 6.44 6.96 7.14 5.50 Collaboration with the private sector 4.96 6.26 5.69 6.09 5.71 5.89 5.70 6.10 5.76 5.81 6.30 4.76 Straightforwardness and honesty 5.71 6.91 6.54 7.14 6.79 6.50 6.72 6.50 6.37 7.03 6.98 5.82 Treating clients and stakeholders in Bosnia and Herzegovina 6.19 7.58 6.89 7.53 7.06 7.04 7.11 6.83 6.73 7.46 7.41 5.77 with respect Being a long-term partner 6.64 7.75 7.25 7.29 7.16 7.39 7.27 7.21 6.85 7.71 7.59 6.25 To what extent does the World Bank Group’s work help to 5.65 6.84 6.46 6.24 6.54 6.19 6.41 6.36 6.14 6.75 6.80 5.07 achieve development results in Bosnia and Herzegovina? The World Bank Group’s financial instruments meet the needs of 4.93 6.03 5.54 6.36 5.85 5.52 5.80 5.33 5.51 5.94 6.15 4.70 Bosnia and Herzegovina The World Bank Group meets Bosnia and Herzegovina’s needs 5.59 6.61 6.08 6.86 6.38 6.04 6.23 6.33 6.11 6.41 6.52 5.65 for knowledge services The World Bank Group’s knowledge work and activities are adaptable to Bosnia and Herzegovina’s specific development 5.50 7.00 6.30 6.75 6.63 6.12 6.50 6.08 6.19 6.70 6.67 5.75 challenges and country circumstances Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to 5.26 6.94 6.40 6.55 6.71 6.07 6.54 5.92 6.12 6.77 6.57 6.00 development results in your country? Overall, how would you rate the technical quality of the World 6.32 7.65 7.02 7.57 7.14 7.15 7.26 6.55 7.03 7.28 7.28 6.76 Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in Bosnia and 6.00 6.97 6.60 7.00 6.64 6.75 6.69 6.70 6.77 6.61 6.86 5.87 Herzegovina Where country systems are adequate, the World Bank Group 6.54 7.75 7.48 7.38 7.55 7.31 7.42 7.56 7.33 7.60 7.81 6.14 makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 93 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina Appendix G: Bosnia and Herzegovina FY 2017 Questionnaire World Bank Group Country Survey FY 2017 – Bosnia and Herzegovina The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Bosnia and Herzegovina or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Bosnia and Herzegovina, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Bosnia and Herzegovina. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know” . PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING BOSNIA AND HERZEGOVINA A1. In general would you say that Bosnia and Herzegovina is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 94 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Bosnia and Herzegovina. Please identify which of the following you consider the most important development priorities in Bosnia and Herzegovina. (Choose no more than THREE) 1 Climate change (e.g., mitigation, adaptation) 14 Transport (e.g., roads, bridges, transportation) 2 Gender equity 15 Agriculture and rural development 3 Private sector development 16 Trade and exports 4 Education 17 Reducing crime and violence Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 18 Natural resource management expenditure, fiscal system reform) Social protection (e.g., pensions, targeted social 6 European integration 19 assistance) 7 Urban development 20 Poverty reduction 8 Energy 21 Fighting corruption 9 Water and sanitation 22 Judiciary reform 10 Reducing pollution 23 Economic growth 11 Job creation/employment 24 Disaster risk management 12 Health 25 Equality of opportunity (i.e., social inclusion) 13 Financial markets 26 Information and communications technology A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Bosnia and Herzegovina? (Choose no more than THREE) 1 Economic growth 14 Water and sanitation 2 Disaster risk management 15 Reducing pollution 3 Equality of opportunity (i.e., social inclusion) 16 Job creation/employment 4 Information and communications technology 17 Agriculture and rural development Social protection (e.g., pensions, targeted social 5 18 Financial markets assistance) Public sector governance/reform (i.e., government 6 Health 19 effectiveness, public financial management, public expenditure, fiscal system reform) 7 Trade and exports 20 Gender equity 8 Reducing crime and violence 21 Private sector development 9 Climate change (e.g., mitigation, adaptation) 22 Education 10 Transport (e.g., roads, bridges, transportation) 23 European integration 11 Energy 24 Urban development 12 Fighting corruption 25 Natural resource management 13 Judiciary reform 95 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Bosnia and Herzegovina? (Choose no more than TWO) 1 Greater access to health and nutrition for citizens 2 Better quality public services 3 A growing middle class 4 Better opportunity for the poor who live in rural areas 5 Better opportunity for the poor who live in urban areas 6 Consistent economic growth 7 Political stability 8 More reliable social safety net 9 Greater access to micro-finance for the poor 10 Greater voice and participation for citizens to help ensure greater accountability 11 Education and training that better ensure job opportunity 12 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 13 Better employment opportunities for young people 14 Better employment opportunities for women 15 Other (please specify):_____________________________________ 96 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina SECTION A: GENERAL ISSUES A5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Bosnia and Herzegovina? (Select only ONE response) 1 A very big problem 2 A moderately big problem 3 A small problem 4 Not a problem at all 5 Don’t know A6. In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in your country? (Select only ONE response) 1 A very serious problem 2 A somewhat serious problem 3 Not too serious problem 4 Not a problem 5 Don’t know A7. In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in Bosnia and Herzegovina? (Select only ONE response) 1 A very important development priority 2 A moderately important development priority 3 A slightly important development priority 4 Not an important development priority 5 Don’t know 97 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Bosnia and Herzegovina? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Bosnia and Herzegovina. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Bosnia and Herzegovina solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in Bosnia and Herzegovina, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Bosnia and Herzegovina? (Choose no more than THREE) 1 Economic growth 14 Judiciary reform 2 Water and sanitation 15 Energy 3 Reducing pollution 16 Disaster risk management 4 Job creation/employment 17 Equality of opportunity (i.e., social inclusion) 5 Health 18 Information and communications technology 6 Financial markets 19 Transport (e.g., roads, bridges, transportation) Social protection (e.g., pensions, targeted social 7 20 Agriculture and rural development assistance) 8 Gender equity 21 Trade and exports 9 Private sector development 22 Reducing crime and violence 10 Education 23 Natural resource management Public sector governance/reform (i.e., government 11 effectiveness, public financial management, public 24 Climate change (e.g., mitigation, adaptation) expenditure, fiscal system reform) 12 European integration 25 Poverty reduction 13 Urban development 26 Fighting corruption 98 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Bosnia and Herzegovina? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Bringing together different groups of stakeholders   Capacity development related to World Bank Group 2   supported projects 3 Stand-alone technical assistance (system oriented)   4 Policy advice, studies, analyses   5 Financial resources   6 Data and statistics   7 Promoting knowledge sharing   8 Implementation support   9 Mobilizing third party financial resources   10 Donor coordination   11 Other (please specify): ________________________   B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Bosnia and Herzegovina? (Choose no more than TWO) 1 Not aligned with country priorities 2 Not willing to honestly criticize policies and reform efforts in the country 3 Staff too inaccessible 4 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 5 Not aligned with other development partners’ work 6 World Bank Group’s processes too complex 7 Not adequately sensitive to political/social realities in Bosnia and Herzegovina 8 Too influenced by developed countries 9 Not exploring alternative policy options 10 Not collaborating enough with stakeholders outside the Government 11 Its advice and strategies do not lend themselves to practical problem solving 12 Not enough public disclosure of its work 13 Arrogant in its approach 14 The credibility of its knowledge/data 15 Other (please specify): __________________________________________________ 16 Don’t know 99 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B7. To what extent do you believe that the World Bank Group’s work and support help the poorest in Bosnia and Herzegovina? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B8. How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Bosnia and Herzegovina Government’s efforts to reduce poverty? (If you have NO exposure to/experience with the instruments listed below, please select “N/A”) Not effective Very N/A at all effective 1 Investment Project Financing (IPF) 1 2 3 4 5 6 7 8 9 10  2 Development Policy Financing (DPF) 1 2 3 4 5 6 7 8 9 10  3 Program-for-Results Financing (PforR) 1 2 3 4 5 6 7 8 9 10  4 Trust funds and grants 1 2 3 4 5 6 7 8 9 10  5 Guarantees 1 2 3 4 5 6 7 8 9 10  6 IFC Investment Services 1 2 3 4 5 6 7 8 9 10  7 IFC Advisory Services 1 2 3 4 5 6 7 8 9 10  B9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Beneficiaries 7 Academia/think tanks/research institutes 2 Youth/university groups 8 Parliament 3 Private sector 9 Foundations 4 Local government 10 Media 5 Donor community 11 Other (please specify): _____________________ 6 NGOs/Community Based Organizations 12 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Bosnia and Herzegovina? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B10 relevant role in development in Bosnia and 1 2 3 4 5 6 7 8 9 10  Herzegovina The World Bank Group’s work is aligned with what I B11 consider the development priorities for Bosnia and 1 2 3 4 5 6 7 8 9 10  Herzegovina 100 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Bosnia and Herzegovina, in terms of each of the following? To no degree To a very significant Don't at all degree know B12 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B13 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B14 1 2 3 4 5 6 7 8 9 10  circumstances) B15 Being inclusive 1 2 3 4 5 6 7 8 9 10  B16 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B17 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B18 1 2 3 4 5 6 7 8 9 10  the ground Helping to bring discipline/effective supervision to B19 1 2 3 4 5 6 7 8 9 10  implementation of investment projects B20 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B21 Staff accessibility 1 2 3 4 5 6 7 8 9 10  B22 Collaboration with other development partners 1 2 3 4 5 6 7 8 9 10  B23 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B24 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Bosnia and B25 1 2 3 4 5 6 7 8 9 10  Herzegovina with respect B26 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B27. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 Lack of/inadequate levels of capacity in Government 2 Political pressures and obstacles 3 Reforms are not well thought out in light of country challenges 4 Poor coordination within the Government 5 The Government works inefficiently 6 Poor coordination among development partners 7 The World Bank Group is not sensitive enough to political/social realities on the ground 8 The World Bank Group does not do adequate follow through/follow-up 9 There is not an adequate level of citizen/civil society participation 10 The World Bank Group works too slowly 11 Poor coordination within the World Bank Group 12 Other (please specify): ________________________________________ 101 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Bosnia and Herzegovina? Not important Very Don't at all important know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) 2 Gender equity 1 2 3 4 5 6 7 8 9 10  3 Private sector development 1 2 3 4 5 6 7 8 9 10  4 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 6 European integration 1 2 3 4 5 6 7 8 9 10  7 Urban development 1 2 3 4 5 6 7 8 9 10  8 Energy 1 2 3 4 5 6 7 8 9 10  9 Water and sanitation 1 2 3 4 5 6 7 8 9 10  10 Reducing pollution 1 2 3 4 5 6 7 8 9 10  11 Job creation/employment 1 2 3 4 5 6 7 8 9 10  12 Health 1 2 3 4 5 6 7 8 9 10  13 Financial markets 1 2 3 4 5 6 7 8 9 10  14 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  15 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  16 Trade and exports 1 2 3 4 5 6 7 8 9 10  17 Reducing crime and violence 1 2 3 4 5 6 7 8 9 10  18 Natural resource management 1 2 3 4 5 6 7 8 9 10  19 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  20 Poverty reduction 1 2 3 4 5 6 7 8 9 10  21 Fighting corruption 1 2 3 4 5 6 7 8 9 10  22 Judiciary reform 1 2 3 4 5 6 7 8 9 10  23 Economic growth 1 2 3 4 5 6 7 8 9 10  24 Disaster risk management 1 2 3 4 5 6 7 8 9 10  25 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  26 Information and communications technology 1 2 3 4 5 6 7 8 9 10  102 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Bosnia and Herzegovina? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) 2 Gender equity 1 2 3 4 5 6 7 8 9 10  3 Private sector development 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 4 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 5 European integration 1 2 3 4 5 6 7 8 9 10  6 Urban development 1 2 3 4 5 6 7 8 9 10  7 Energy 1 2 3 4 5 6 7 8 9 10  8 Water and sanitation 1 2 3 4 5 6 7 8 9 10  9 Reducing pollution 1 2 3 4 5 6 7 8 9 10  10 Job creation/employment 1 2 3 4 5 6 7 8 9 10  11 Health 1 2 3 4 5 6 7 8 9 10  12 Financial markets 1 2 3 4 5 6 7 8 9 10  13 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  14 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  15 Trade and exports 1 2 3 4 5 6 7 8 9 10  16 Reducing crime and violence 1 2 3 4 5 6 7 8 9 10  17 Natural resource management 1 2 3 4 5 6 7 8 9 10  18 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  19 Poverty reduction 1 2 3 4 5 6 7 8 9 10  20 Fighting corruption 1 2 3 4 5 6 7 8 9 10  21 Judiciary reform 1 2 3 4 5 6 7 8 9 10  22 Economic growth 1 2 3 4 5 6 7 8 9 10  23 Disaster risk management 1 2 3 4 5 6 7 8 9 10  24 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  25 Information and communications technology 1 2 3 4 5 6 7 8 9 10  103 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in Bosnia and Herzegovina? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Bosnia and Herzegovina? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C4 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, Program-for-Results, etc.) meet the needs of Bosnia and Herzegovina The World Bank Group meets Bosnia and C5 Herzegovina’s needs for knowledge services (e.g., 1 2 3 4 5 6 7 8 9 10  research, analysis, data, technical assistance) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 104 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Bosnia and Herzegovina, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  D5 Are well written and easy to understand 1 2 3 4 5 6 7 8 9 10  Are source of relevant information on global D6 1 2 3 4 5 6 7 8 9 10  good practices D7 Are relevant to country challenges 1 2 3 4 5 6 7 8 9 10  D8 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D9 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Bosnia and Herzegovina’s D10 specific development challenges and 1 2 3 4 5 6 7 8 9 10  country circumstances D11. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities (both global and local) make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D12. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 105 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s Safeguard Policy E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in Bosnia and Herzegovina Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10  Bosnia and Herzegovina’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) E10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote public private partnerships in Bosnia and Herzegovina? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E11. To what extent do you believe the World Bank Group measures and corrects its work in real time in Bosnia and Herzegovina? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree 106 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN BOSNIA AND HERZEGOVINA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Bosnia and Herzegovina? (Choose no more than TWO) 1 Ensure greater selectivity in its work 2 Collaborate more effectively with Government clients (e.g., BiH Institutions, entity, cantonal, municipal) 3 Work faster 4 Reduce the complexity of obtaining World Bank Group financing 5 Help to bring discipline/effective supervision to implementation of investment projects 6 Offer more innovative financial products 7 Offer more innovative knowledge services 8 Provide more adequate data/knowledge/statistics/figures on Bosnia and Herzegovina’s economy 9 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 10 Reach out more to groups outside of Government 11 Increase the level of capacity development in the country 12 Improve the quality of its experts as related to Bosnia and Herzegovina’s specific challenges 13 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Bosnia and Herzegovina, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Bosnia and Herzegovina? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Bosnia and Herzegovina 6 Don’t know 107 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Bosnia and Herzegovina? (Choose no more than TWO) 1 Local radio 6 Internet 2 International radio 7 Periodicals Social media (e.g., blogs, Facebook, Twitter, 3 8 International television YouTube, Flickr) 4 International newspapers 9 Local newspapers 5 Local television 10 Other (please specify): ____________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) World Bank Group’s publications and other written Direct contact with World Bank Group (i.e., face to 1 5 materials face meetings/discussions) 2 e-Newsletters 6 World Bank Group’s website World Bank Group’s Social media (e.g., blogs, Facebook, Twitter, 3 7 seminars/workshops/conferences YouTube, Flickr) 4 Mobile phones (text messages) 8 Other (please specify): ____________________ Are you aware of the World Bank Group's Access to Information Policies under which the World G3 Yes No Bank Group discloses any information in its possession that is not on a list of exceptions? G4 Do you have reliable access to the Internet? Yes No G5 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, G6 Yes No Twitter, YouTube, and Flickr)? G7. How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for information/knowledge that you can use in your work? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never 108 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina SECTION G: COMMUNICATION AND INFORMATION SHARING Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G8 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G9 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G10 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution When I need information from the World Bank Group I G11 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group is responsive to my information G12 1 2 3 4 5 6 7 8 9 10  requests and inquiries 109 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) Office of the President, Prime Minister (BiH 1 10 Financial Sector/Private Bank Institutions, entity) 2 Office of Minister 11 NGO/Community Based Organization 3 Office of Parliamentarian 12 Media (press, radio, TV, web, etc.) Employee of a Ministry, Ministerial Department Independent Government Institution (i.e., Regulatory 4 13 or Implementation Agency Agency, Central Bank/oversight institution) Project Management Unit (PMU) overseeing implementation of project/ 5 14 Trade Union Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 15 Youth Group 7 Bilateral/Multilateral Agency 16 Academia/Research Institute/Think Tank 8 Private Sector Organization 17 Judiciary Branch 9 Private Foundation 18 Other (please specify): ________________________ H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate Change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you primarily engage with in Bosnia and Herzegovina? (Select only ONE response) 1 The World Bank (IBRD/IDA) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ 110 World Bank Group Country Opinion Survey 2017: Bosnia and Herzegovina SECTION H: BACKGROUND INFORMATION H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in Bosnia and Herzegovina? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Bosnia and Herzegovina? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. Which best represents your geographic location? 1 Federation of Bosnia and Herzegovina 2 Republika Srpska 3 Brcko District 4 Other Thank you for completing the survey! 111