World Bank Group Country Opinion Survey 2016: Belarus FY16 Belarus Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 January 2016 World Bank Group Country Opinion Survey 2016: Belarus Acknowledgements The Belarus Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Jing Guo, Svetlana Markova, and Jessica Cameron. Calita Woods and Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Belarus country team and the local fielding agency Center of System Business Technologies (SATIO). In particular, PORG is grateful for the support from Irina Oleinik (Operations Officer) who coordinated the survey related activities from Minsk, Belarus. 1 World Bank Group Country Opinion Survey 2016: Belarus Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Belarus......................................................8 V. Overall Attitudes toward the World Bank Group .......................13 VI. Sectoral Importance and Effectiveness......................................20 VII. How the World Bank Group Operates .......................................25 VIII. World Bank Group’s Knowledge and Instruments .....................32 IX. The Future Role of the World Bank Group in Belarus ................36 X. Communication and Outreach ..................................................41 XI. Appendices ................................................................................49 2 World Bank Group Country Opinion Survey 2016: Belarus I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Belarus perceive the WBG. The survey explored:  General Issues Facing Belarus  Overall Attitudes toward the World Bank Group  World Bank Group’s Effectiveness and Results  The World Bank Group’s Knowledge Work and Activities  Working with the World Bank Group  The Future Role of the World Bank Group in Belarus  Communication and Information Sharing  Background Information II. Methodology From November to December 2015, 248 stakeholders of the WBG in Belarus were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the presidential administration; cabinet of ministers; parliament; ministries/committees; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/contractors working on WBG-supported projects/ programs; local governments; bilateral/multilateral agencies; private sector organizations; the financial sector/commercial banks; non-profit organizations/community based organizations; the media; trade unions; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 142 stakeholders participated in the survey (57% response rate). Respondents received and returned the questionnaires either via email or mail. Respondents were asked about: general issues facing Belarus; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Belarus; and the WBG’s communication and information sharing. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’13 (response rate is 61%, N=115). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, means of the FY’16 data and the total number of respondents in both years are slightly different from those of the original data reported in appendices A, B, C, D, and F. For the weighted stakeholder breakdown and year comparison results, please see appendix E (page 95). 3 World Bank Group Country Opinion Survey 2016: Belarus III. Demographics of the Sample Current Position  For further analyses, respondents from the financial sector/commercial banks were combined with those from private sector organizations. Few respondents from the presidential administration, cabinet of ministers, parliament, bilateral/multilateral agencies, media, and other organizations were included in the “Other” category. There were no respondents from the trade unions or the judiciary branch. Percentage of Respondents (N=141) Employee of a Ministry, Committee 27% NGO/ Community-Based Organization 16% Academia/Research Institute/Think Tank 13% PMU/Consultant/Contractor working on WBG 12% supported project/program Financial Sector/Commercial Bank 9% Local Government Office or Staff 7% Other 6% Bilateral/ Multilateral Agency 3% Presidential Administration 1% Parliament 1% Media 1% Cabinet of Ministers 1% Private Sector Organization 1% “Which of the following best describes your current position?” (Respondents chose from a list.) 4 World Bank Group Country Opinion Survey 2016: Belarus III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=139) Governance 15% Education 12% Finance and markets 12% Other 9% Energy and energy efficiency 9% Environment and natural resources 7% Generalist (specialized in multiple sectors) 7% Macroeconomics and fiscal management 6% Transport and ICT 5% Social protection and labor 4% Health, nutrition, and population 4% Trade and competitiveness 4% Urban, rural, and social development 3% Water 2% “Please identify the primary specialization of your work.” (Respondents chose from a list.) 5 World Bank Group Country Opinion Survey 2016: Belarus III. Demographics of the Sample (continued) Geographic locations  For more details of the comparison between geographic locations, please go to appendix C (page 87). Percentage of Respondents (N=142) Region, 1% Oblast capital, 13% Minsk, 86% "Which best represents your geographic location?" (Respondents chose from a list.) Exposure to Agencies within the World Bank Group Percentage of Respondents (N=128) The International Finance Corporation Other, 2% (IFC), 9% The World Bank (IBRD), 89% "Which of the following agencies of the World Bank Group do you primarily engage with in Belarus?" (Respondents chose from a list.) 6 World Bank Group Country Opinion Survey 2016: Belarus III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Year comparison: Respondents in this year’s country survey were significantly more familiar with the World Bank Group than those in the FY’13 country survey (weighted mean in FY’16 = 7.2 weighted mean in FY’13 = 6.6)1.  Respondents’ levels of familiarity with the WBG were significantly, moderately correlated with their ratings of the WBG’s overall effectiveness in Belarus, the extent to which the WBG plays a relevant role in development in Belarus and the extent to which the WBG’s work helps to achieve development results in the country. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.2 PMU/ Consultant 8.1 Employee of Ministry 7.5 Private Sector/ Financial Sector/ Commercial 7.2 Bank NGO/ CBO 7.1 Academia/ Research/ Think tank 7.0 Other 6.6 Local government 5.9 "How familiar are you with the work of the World Bank Group in Belarus?" (1 - "Not familiar at all", 10 - "Extremely familiar") 1 Please refer to Appendix E (page 95) for more details on weighting. The means in the chart were calculated based on un-weighted data. 7 World Bank Group Country Opinion Survey 2016: Belarus IV. General Issues Facing Belarus Headed in the Right Direction Percentage of Respondents (N=129) Not sure, 19% The wrong direction, 12% The right direction, 69% "In general, would you say that Belarus is headed in ...?" (Respondents chose from a list.) 8 World Bank Group Country Opinion Survey 2016: Belarus IV. General Issues Facing Belarus (continued) Development Priority  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the most important development priorities in Belarus were “private sector development” (44%), “public sector reform” (32%), and “economic growth” (23%). Percentage of Respondents (N=142) Public sector governance/reform 51% Economic growth 46% Private sector development 39% Foreign direct investment 25% Social protection 21% Health 19% Energy/energy efficiency 15% Global/regional integration 14% Education 13% Job creation/employment 11% Information and communications technology 7% Environmental sustainability/climate change 6% Trade and exports 6% Food security 4% Financial markets 4% Transport 4% Urban development 4% Agriculture/rural development 3% Anti corruption 3% Regulatory framework 2% "Listed below are a number of development priorities in Belarus. Please identify which of the following you consider the most important development priorities in Belarus. (Choose no more than THREE)" (Respondents chose from a list. Responses combined. Top 20 of 31 response options shown.) 9 World Bank Group Country Opinion Survey 2016: Belarus IV. General Issues Facing Belarus (continued) What Would Contribute Most to Reducing Poverty Percentage of Respondents (N=142) Economic growth 65% Private sector development 41% Social protection 33% Job creation/employment 32% Public sector governance/reform 30% Trade and exports 15% Foreign direct investment 15% Education 14% Agriculture/rural development 11% Global/regional integration 7% Energy/energy efficiency 7% Urban development 7% Information and communications technology 3% Equality of opportunity/gender equity 3% Anti corruption 3% Environmental sustainability/climate change 3% Health 2% Financial markets 1% Transport 1% Food security 1% "The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Belarus? (Choose no more than THREE)" (Respondents chose from a list. Responses combined. Top 20 of 30 response options shown.) 10 World Bank Group Country Opinion Survey 2016: Belarus IV. General Issues Facing Belarus (continued) Factors Contributing to “Shared Prosperity” Percentage of Respondents (N=139) Consistent economic growth 70% Better entrepreneurial opportunities 40% More reliable social safety net 22% A growing middle class 18% Education and training that better ensure job 17% opportunity Better opportunity for the poor who live in rural areas 9% Better employment opportunities for young people 5% Greater voice and participation for citizens to help 4% ensure greater accountability Greater access to micro-finance for the poor 4% Better quality public services 4% Greater equity of fiscal policy 4% Other 1% Greater access to health and nutrition for citizens 0% Better opportunity for the poor who live in urban 0% areas Better employment opportunities for women 0% "The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Belarus? (Choose no more than TWO)" 11 World Bank Group Country Opinion Survey 2016: Belarus IV. General Issues Facing Belarus (continued) Gap between the Rich and the Poor Percentage of Respondents (N=142) A very big problem, 2% Don't know, 8% A moderately big problem, 19% Not a problem at all, 22% A small problem, 49% "Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Belarus?" (Respondents chose from a list.) Global Climate Change Percentage of Respondents (N=142) Not a problem, 4% Not too serious problem, 15% A very serious problem, 25% A somewhat serious problem, 56% "In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem?" (Respondents chose from a list. ) 12 World Bank Group Country Opinion Survey 2016: Belarus V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts  Year comparison: Respondents in the previous FY’13 Country Survey indicated that they most often attributed failed or slow World Bank assisted reform efforts to the following: “the World Bank is not sensitive enough to political/social realities on the ground” (32%) and “lack of/inadequate levels of capacity in Government” (30%).  Stakeholder groups: Among this year’s respondents, respondents from PMUs and consultants on the WBG projects were significantly more likely to attribute failed or slow WBG assisted reform efforts to that “the World Bank Group is not sensitive enough to political/social realities on the ground” compared to respondents from other stakeholder groups. Percentage of Respondents (N=132) The World Bank Group is not sensitive enough to 52% political/social realities on the ground Reforms are not well thought out in light of 33% country challenges Political pressures and obstacles 19% Lack of/inadequate levels of capacity in 17% Government The Government works inefficiently 15% There is not an adequate level of citizen/civil 14% society participation Poor donor coordination 8% Other 7% The World Bank Group works too slowly 2% The World Bank Group does not do adequate 2% follow through/follow-up "When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 13 World Bank Group Country Opinion Survey 2016: Belarus V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness2 (Indicator Question) Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 7.4 FY 2016 All respondents FY 2013 7.0 "Overall, please rate your impression of the World Bank Group's effectiveness in Belarus." (1 - "Not effective at all", 10 - "Very effective") Achieving Development Results (Indicator Question) Mean Rating 1 2 3 4 5 6 7 8 9 10 6.7 FY 2016 All respondents FY 2013 6.5 "To what extent does the World Bank Group’s work help to achieve development results in Belarus?" (1-"To no degree at all", 10-"To a very significant degree") WBG Staff Preparedness Mean Rating 1 2 3 4 5 6 7 8 9 10 8.2 FY 2016 All Respondents 7.8 FY 2013 "To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Belarus solve its most complicated development challenges?" (1-"To no degree at all", 10-"To a very significant degree") 2 All means presented in the charts in this page were calculated based on weighted data from FY’16 and FY’13. 14 World Bank Group Country Opinion Survey 2016: Belarus V. Overall Attitudes toward the World Bank Group (continued) The World Bank and the IFC Working Together  Only those stakeholders who responded “Yes” to the question “Do your projects involve both the World Bank and the IFC?” provided their views on the working relationship between the World Bank and the IFC. Percentage of Respondents (N=52) The two institutions do The way the two not work well together, institutions work 2% together needs improvement, 12% Don't know, 23% The two institutions work well together, 63% “If your projects involved both the World Bank and the IFC, what was your view on the two institutions working together in Belarus?” (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding.) 15 World Bank Group Country Opinion Survey 2016: Belarus V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups3  Stakeholder groups: respondents across stakeholder groups gave statistically similar overall ratings for the twenty six indicator questions.  Collaboration: respondents who professionally collaborate with the WBG gave significantly higher overall ratings (mean = 7.5) for the twenty six indicator questions than respondents who do not work with the institution (mean = 6.9). Mean Ratings 1 2 3 4 5 6 7 8 9 10 All Stakeholder Groups 7.3 PMU/ Consultant 7.9 Academia/ Research/ Think tank 7.6 Employee of Ministry 7.5 Other 7.3 NGO/ CBO 7.0 Private Sector/ Financial Sector/ Private Bank 6.9 Local government 6.7 Mean Ratings for All Indicator Questions by Stakeholder Groups on a Scale from 1 to 10 3 Responses to all twenty six indicator questions by stakeholder levels of collaboration with the WBG can be found in Appendix F (page 100). 16 World Bank Group Country Opinion Survey 2016: Belarus V. Overall Attitudes toward the World Bank Group (continued) Greatest Value  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank‘s greatest value to Belarus was its “financial resources: investment lending” (55%). Percentage of Respondents (N=133) Financial resources 50% 19% 69% Policy advice, studies, analyses 11% 25% 36% Capacity development 22% 11% 33% Technical assistance 8% 24% 32% Mobilizing third party financial resources 3% 6% 9% Data and statistics 7% 8% Help to bring discipline/effective supervision to 4% 6% implementation of investment projects Donor coordination 3% Convening/facilitating 3% Linkage to non-Bank expertise 2% Greatest value Second greatest value Other 0% 0% "When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Belarus?" (Respondents chose from a list.) 17 World Bank Group Country Opinion Survey 2016: Belarus V. Overall Attitudes toward the World Bank Group (continued) Most Effective Instruments in Reducing Poverty  Year comparison: Respondents from the previous FY’13 Country Survey indicated that the most effective World Bank’s instruments in reducing poverty in Belarus were “investment lending” (64%) and “technical assistance” (49%). Percentage of Respondents (N=138) Investment lending 68% Technical assistance 40% Capacity development 27% Multi-sectoral approaches 22% Policy based lending / budget support to the 14% Government Knowledge products/services 9% Don’t know 4% Trust Fund management 1% Other 1% “Which World Bank Group's instruments do you believe are the MOST effective in reducing poverty in Belarus? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 18 World Bank Group Country Opinion Survey 2016: Belarus V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank’s greatest weaknesses in its work in Belarus were being “not adequately sensitive to political/social realities in Belarus” (32%) and “its processes being too slow and complex” (22%). Percentage of Respondents (N=140) Don’t know 29% World Bank Group’s processes too complex 26% World Bank Group’s processes too slow 19% Too influenced by developed countries 17% Not adequately sensitive to political/social realities 12% in Belarus Not collaborating enough with stakeholders outside 11% the Government Not enough public disclosure of its work 9% Its advice and strategies do not lend themselves to 7% practical problem solving Not exploring alternative policy options 6% Imposing technocratic solutions without regard to 6% political realities Not willing to honestly criticize policies and reform 4% efforts in the country Not aligned with other donors’ work 4% Not client focused 2% Staff too inaccessible 2% Other 1% The credibility of its knowledge/data 1% Not aligned with country priorities 1% Arrogant in its approach 0% "Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Belarus? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 19 World Bank Group Country Opinion Survey 2016: Belarus VI. Sectoral Importance and Effectiveness Importance of WBG’s Support in Sectoral Areas Mean Importance Rating 1 2 3 4 5 6 7 8 9 10 Economic growth 8.8 Energy/energy efficiency 8.4 Private sector development 8.4 Foreign direct investment 8.4 Health 8.2 Education 8.2 Public sector governance/reform 8.0 Job creation/employment 7.9 Environmental sustainability/climate change 7.6 Financial markets 7.6 Urban development 7.4 Information and communications technology 7.4 Social protection 7.4 Transport 7.3 Poverty reduction 7.2 Trade and exports 7.2 Agriculture/rural development 7.0 Water and sanitation 6.9 Regulatory framework 6.8 Global/regional integration 6.8 Food security 6.3 Equality of opportunity/gender equity 5.6 Anti corruption 5.4 "In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Belarus?" (1-"Not important at all", 10-"important") 20 World Bank Group Country Opinion Survey 2016: Belarus VI. Sectoral Importance and Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison4 Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Energy/energy efficiency 8.0 7.5 Water and sanitation* 7.7 6.7 Transport* 7.6 6.9 Environmental sustainability/climate change 7.4 Health* 6.8 5.5 Education* 6.8 5.7 Foreign direct investment 6.7 6.2 Private sector development 6.5 Economic growth* 6.3 7.1 Public sector governance/reform 6.2 6.9 Regulatory framework 6.1 6.4 Information and communications technology 5.9 6.0 Urban development 5.9 5.6 Global/regional integration 5.8 5.4 Financial markets 5.8 5.7 Social protection 5.8 6.2 Poverty reduction 5.5 6.4 Job creation/employment 5.4 6.1 Equality of opportunity/gender equity* 5.1 6.3 Trade and exports* 5.1 6.5 Agriculture/rural development 5.1 5.3 FY 2016 Food security 5.0 4.8 FY 2013 Anti corruption 4.7 5.0 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Belarus?" (1-"Not effective at all", 10-"Very effective") (*Significantly different between FY 2016 and FY 2013) 4 All means presented in this chart are calculated based on weighted data. See Appendix E for details. 21 World Bank Group Country Opinion Survey 2016: Belarus VI. Sectoral Importance and Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration5 Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Energy/energy efficiency* 8.3 7.6 Water and sanitation 8.0 7.6 Transport* 7.9 6.9 Environmental sustainability/climate change 7.5 7.4 Health* 7.4 6.1 Education* 7.3 6.0 Private sector development* 7.2 5.7 Foreign direct investment 6.9 6.3 Public sector governance/reform 6.6 5.3 Economic growth 6.4 6.1 Financial markets 6.0 4.8 Regulatory framework 6.0 6.1 Social protection 5.6 5.5 Information and communications technology 5.5 5.8 Urban development* 5.4 6.4 Global/regional integration 5.3 6.0 Poverty reduction 5.1 5.4 Job creation/employment 5.1 5.2 Trade and exports 5.0 5.3 Agriculture/rural development 4.9 Collaborating 5.3 with the WBG Equality of opportunity/gender equity 4.4 5.8 Not collaborating Food security 4.3 with the WBG 5.4 Anti corruption 4.2 5.1 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Belarus?" (1-"Not effective at all", 10-"Very effective") (*Significantly different between collaborators and non-collaborators with the WBG) 5 Note in the Appendix on the sectoral effectiveness (Appendix A, page 52) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 22 World Bank Group Country Opinion Survey 2016: Belarus VI. Sectoral Importance and Effectiveness (continued) The WBG Promoting Private Public Partnerships Mean Ratings 1 2 3 4 5 6 7 8 9 10 All respondents 6.6 "To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Belarus?" (1-"to no degree at all", 10-"To a very significant degree") Helping the Poorest Percentage of Respondents (N=137) To a somewhat sufficient degree, 11% Don't know, 36% To a somewhat insufficient degree, 39% To a very insufficient degree, 13% “To what extent do you believe that the World Bank Group's work and support help the poorest in Belarus?” (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 23 World Bank Group Country Opinion Survey 2016: Belarus VI. Sectoral Importance and Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Belarus, bivariate correlational analyses were conducted using respondents’ ratings of the twenty three specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in Belarus. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at education;  The WBG’s effectiveness at private sector development; and  The WBG’s effectiveness at urban development.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Belarus, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at private sector development;  The WBG’s effectiveness at public sector governance/reform; and  The WBG’s effectiveness at education. 24 World Bank Group Country Opinion Survey 2016: Belarus VII. How the World Bank Group Operates The World Bank Group’s Work in Belarus: Year Comparison6  Year comparison: Respondents in this year’s Country Survey had significantly higher levels of agreement with the statement that “the WBG’s work is aligned with what I consider the development priorities for Belarus,” compared to respondents in the FY13 Country Survey. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group’s work is aligned with 7.1 what I consider the development priorities for Belarus*¹ 6.6 6.4 FY 2016 Overall the World Bank Group currently plays a relevant role in development in Belarus¹ FY 2013 6.0 "To what extent do you agree with the following statements about the World Bank Group’s work in Belarus?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between FY 2016 and FY 2013) ¹Indicator Question 6 Means in the chart were calculated based on weighted data. For more information about weighting, please see Appendix E. 25 World Bank Group Country Opinion Survey 2016: Belarus VII. How the World Bank Group Operates (continued) The World Bank Group’s Work in Belarus: Collaboration  Collaboration: Respondents who collaborate with the WBG had significantly higher levels of agreement with the following two statements about the WBG compared to respondents who do not professionally work with the institution. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group’s work is aligned with 7.2 what I consider the development priorities for Belarus*¹ 6.6 Overall the World Bank Group currently plays a 6.7 relevant role in development in Belarus*¹ 5.7 Collaborating with the WBG Not collaborating with the WBG "To what extent do you agree with the following statements about the World Bank Group’s work Belarus?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 26 World Bank Group Country Opinion Survey 2016: Belarus VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison7  Year comparison: As indicated in the chart below, respondents in this year’s Country Survey had significantly higher levels of agreement with a number statements below compared to respondents in the FY’13 Country Survey. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group effectively monitors and 8.5 evaluates the projects and programs it supports* 7.5 8.4 The World Bank Group disburses funds promptly* 7.0 The World Bank Group’s conditions on its lending are 8.4 reasonable* 7.6 The World Bank Group provides effective 8.2 implementation support 8.1 Working with the World Bank Group increases 8.2 Belarus’s institutional capacity* 7.4 The World Bank Group’s approvals and reviews are 7.9 done in a timely fashion 8.0 The World Bank Group’s “Safeguard Policy” 7.5 requirements are reasonable 7.5 Where country systems are adequate, the World 6.9 Bank Group makes appropriate use of them¹ 7.3 FY 2016 The World Bank Group takes decisions quickly in 6.9 FY 2013 Belarus¹ "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between FY 2016 and FY 2013) ¹Indicator Question 7 Means in the chart were calculated based on weighted data. 27 World Bank Group Country Opinion Survey 2016: Belarus VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 8.6 The World Bank Group disburses funds promptly 8.4 The World Bank Group effectively monitors and 8.6 evaluates the projects and programs it supports 8.3 The World Bank Group’s conditions on its lending are 8.4 reasonable 8.3 The World Bank Group provides effective 8.3 implementation support 8.1 Working with the World Bank Group increases 8.1 Belarus’s institutional capacity 8.1 The World Bank Group’s approvals and reviews are 7.9 done in a timely fashion 7.8 The World Bank Group’s “Safeguard Policy” 7.3 requirements are reasonable 8.1 The World Bank Group takes decisions quickly in 7.1 Belarus¹ 6.7 Where country systems are adequate, the World 6.6 Bank Group makes appropriate use of them¹ 7.5 Collaborating with the WBG Not collaborating with the WBG "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator Question 28 World Bank Group Country Opinion Survey 2016: Belarus VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison8  Year comparison: As indicated in the chart below, respondents in this year’s Country Survey gave significantly lower ratings for the WBG’s “flexibility in terms of the institution’s products and services” compared to respondents in the FY’13 Country Survey. Mean Rating 1 2 3 4 5 6 7 8 9 10 Treating clients and stakeholders in Belarus with 8.7 respect¹ 8.5 Being a long-term partner¹ 8.6 Staff accessibility¹ 8.3 7.9 Ease of access to the people at the World Bank Group 8.1 who are making decisions important to my work¹ Straightforwardness and honesty¹ 8.1 7.7 Collaboration with the Government¹ 7.9 8.0 Openness (sharing data and other information)¹ 7.5 7.4 The speed in which it gets things accomplished on the 6.9 ground¹ Collaboration with other donors and development 6.9 partners¹ 6.9 Being inclusive¹ 6.6 6.9 Responsiveness to needs¹ 6.6 7.0 Collaboration with the private sector¹ 6.6 Collaboration with civil society¹ 6.5 Flexibility (in terms of changing country 6.4 circumstances)¹ 6.3 FY 2016 Flexibility (in terms of the institution’s products and 6.1 FY 2013 services)*¹ 6.7 "To what extent is the World Bank Group an effective development partner in Belarus, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between FY 2016 and FY 2013) ¹Indicator Question 8 All means in this chart were calculated based on weighted data. 29 World Bank Group Country Opinion Survey 2016: Belarus VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration Mean Rating 1 2 3 4 5 6 7 8 9 10 Being a long-term partner*¹ 8.8 8.1 Staff accessibility*¹ 8.7 7.7 Ease of access to the people at the World Bank Group 8.7 who are making decisions important to my work*¹ 7.1 Treating clients and stakeholders in Belarus with 8.6 respect¹ 8.5 Collaboration with the Government¹ 8.2 7.6 Straightforwardness and honesty¹ 8.1 7.9 Openness (sharing data and other information)*¹ 7.7 6.9 The speed in which it gets things accomplished on the 7.2 ground*¹ 6.3 Collaboration with other donors and development 7.2 partners¹ 6.5 Responsiveness to needs*¹ 6.9 5.9 Collaboration with the private sector¹ 6.9 6.2 Being inclusive¹ 6.8 6.1 Collaboration with civil society¹ 6.7 6.2 Flexibility (in terms of changing country 6.4 circumstances)¹ 6.2 Flexibility (in terms of the institution’s products and 6.2 services)¹ 5.5 Collaborating with the WBG Not collaborating with the WBG "To what extent is the World Bank Group an effective development partner in Belarus, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 30 World Bank Group Country Opinion Survey 2016: Belarus VII. How the World Bank Group Operates (continued) Internal Measuring and Monitoring Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.0 "To what extent do you believe the World Bank Group measures and corrects its work in real time in Belarus?" (1-"To no degree at all", 10-"To a very significant degree") 31 World Bank Group Country Opinion Survey 2016: Belarus VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities Percentage of Respondents (FY16 N=126; FY13 N=98) 10% Weekly 3% 17% Monthly 22% 51% A few times a year 41% 19% Rarely 28% FY 2016 3% FY 2013 Never 6% "How frequently do you consult World Bank Group's knowledge work and activities in the work you do?" (Respondents chose from a list.) 32 World Bank Group Country Opinion Survey 2016: Belarus VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Belarus’s Knowledge Needs9 (Indicator Question) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 7.1 FY 2016 All Respondents 7.2 FY 2013 "The World Bank Group meets Belarus's needs for knowledge services (e.g., research, analysis, data, technical assistance)" (1-"Strongly disagree", 10-"Strongly agree") Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 7.8 All Respondents* FY 2016 6.6 FY 2013 "Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country?" (1-"Not significant at all", 10-"Very significant") (*Significantly different between FY 2016 and FY 2013) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 7.7 All Respondents 7.4 FY 2016 FY 2013 "Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?" (1-"Very low technical quality", 10-"Very high technical quality") 9 All means in the charts on this page were calculated based on weighted data. 33 World Bank Group Country Opinion Survey 2016: Belarus VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities10  Year comparison: As indicated in the chart below, respondents in this year’s Country Survey gave significantly higher ratings for how adequately the WBG’s knowledge work was disseminated compared to respondents in the FY’13 Country Survey. Mean Rating 1 2 3 4 5 6 7 8 9 10 Are source of relevant information on global 7.8 good practices¹ 7.4 7.6 Are translated enough into local language¹ 7.9 Are accessible (well written and easy to 7.5 understand)¹ 7.7 7.4 Are adequately disseminated*¹ 6.6 7.4 Are timely¹ 7.1 Include appropriate level of stakeholder 7.2 involvement during preparation¹ 7.0 Are adaptable to Belarus’s specific development 7.2 challenges and country circumstances¹ 7.6 FY 2016 6.6 Lead to practical solutions¹ FY 2013 "In Belarus, to what extent do you believe that the World Bank Group’s knowledge work and activities:" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between FY 2016 and FY 2013) ¹Indicator Question 10 All means in this chart were calculated based on weighted data. 34 World Bank Group Country Opinion Survey 2016: Belarus VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Belarus’s Needs for Financial Instruments11 (Indicator Question) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 7.6 All Respondents FY 2016 7.2 FY 2013 "The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Belarus." (1-"Strongly disagree", 10-"Strongly agree") 11 Means in this chart were calculated based on weighted data. 35 World Bank Group Country Opinion Survey 2016: Belarus IX. The Future Role of the World Bank Group in Belarus Selectivity of the World Bank Group’s Support Percentage of Respondents (N=137) Don’t know, 21% The World Bank Group is sufficiently The World Bank selective and Group is not focuses on the sufficiently selective most important in Belarus, and it is development involved in too many challenges in areas of Belarus, 63% development, 16% “Which of the following best describes the World Bank Group’s support in Belarus?” (Respondents chose from a list.) 36 World Bank Group Country Opinion Survey 2016: Belarus IX. The Future Role of the WBG in Belarus (continued) Making the World Bank Group of Greater Value  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank should “reach out more to groups outside of government” (41%) and “reduce the complexity of obtaining World Bank financing” (37%) to make itself of greater value in Belarus. Percentage of Respondents (N=140) Reduce the complexity of obtaining World Bank Group financing 36% Collaborate more effectively with Government clients 32% Offer more innovative financial products 24% Reach out more to groups outside of Government 19% Increase the level of capacity development in the country 18% Ensure greater selectivity in its work 11% Offer more innovative knowledge services 10% Improve the competitiveness of its financing compared to markets 10% Improve the quality of its experts as related to Belarus’s specific challenges 7% Other 6% Work faster 5% Provide more adequate data/knowledge/statistics/figures on Belarus’s economy 3% "Which of the following SHOULD the World Bank Group do to make itself of greater value in Belarus? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 37 World Bank Group Country Opinion Survey 2016: Belarus IX. The Future Role of the WBG in Belarus (continued) The World Bank Group Should Collaborate More with …  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank should work more with “local governments” (49%), “presidential administration” (37%), and “private sector” (34%) to ensure better development results in Belarus. Percentage of Respondents (N=139) Local Government 47% Private sector 35% Academia/think tanks/research institutes 28% NGOs/Community Based Organizations (CBOs) 14% Beneficiaries 13% Parliament 11% Youth/university groups 10% Donor community 10% Media 7% Don’t know 3% Foundations 3% Other 1% "In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country?" (Respondents chose from a list. Responses combined.) 38 World Bank Group Country Opinion Survey 2016: Belarus IX. The Future Role of the WBG in Belarus (continued) Where the World Bank Group Should Focus its Resources  Year comparison: Respondents in the previous FY’13 Country Survey indicated that the World Bank should focus its resources on “public sector reform” (32%) and “private sector development” (32%). Percentage of Respondents (N=142) Public sector governance/reform 37% Economic growth 33% Energy/energy efficiency 32% Private sector development 27% Foreign direct investment 24% Job creation/employment 22% Environmental sustainability/climate change 19% Health 18% Education 18% Transport 12% Financial markets 10% Information and communications technology 10% Water and sanitation 8% Poverty reduction 5% Social protection 4% Agriculture/rural development 4% Urban development 4% Global/regional integration 3% Trade and exports 3% Regulatory framework 3% “When thinking about how the World Bank Group can have the most impact on development results in Belarus, in which sectoral areas do you believe the WBG should focus most of its resources in Belarus? (Choose no more than THREE)” (Respondents chose from a list. Responses combined. Top 20 of 31 response options shown.) 39 World Bank Group Country Opinion Survey 2016: Belarus IX. The Future Role of the WBG in Belarus (continued) Future Combination of the WBG services Percentage of Respondents (N=141) Don't know, 9% The combination is appropriate for Belarus, 14% Financial services, 53% Knowledge products, 23% "When considering the combination of services that the World Bank Group offers in Belarus, and taking into account its limited level of resources, which ONE of the following do you believe the WBG should offer more of in Belarus?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 40 World Bank Group Country Opinion Survey 2016: Belarus X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 66) for all responses by stakeholder groups. General Information Sources  Year comparison: Respondents in the previous FY’13 Country Survey indicated that they got most of their information about economic and social development issues in Belarus from “the Internet” (88%) and “periodicals (22%)”. Percentage of Respondents (N=139) Internet 89% Local television 27% Periodicals 18% International television 15% Social media 9% Other 9% Local newspapers 4% International newspapers 4% Local radio 1% International radio 0% "How do you get most of your information about economic and social development issues in Belarus? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 41 World Bank Group Country Opinion Survey 2016: Belarus X. Communication and Outreach (continued) Preferred Information Sources  Year comparison: Respondents in the previous FY’13 Country Survey indicated that they would prefer to receive information from the World Bank through “World Bank seminars/workshops/conferences” (53%), and “World Bank website (41%)”. Percentage of Respondents (N=136) World Bank Group’s seminars/workshops/ 55% conferences Direct contact with World Bank Group 45% World Bank Group’s publications and other 37% written materials e-Newsletters 28% World Bank Group’s website 18% Social media (e.g., blogs, Facebook, Twitter, 9% YouTube, Flickr) Other 1% "How would you prefer to receive information from the World Bank Group? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 42 World Bank Group Country Opinion Survey 2016: Belarus X. Communication and Outreach (continued) Access to Information12  Year comparison: This year’s respondents were significantly more likely to be aware of the WBG’s Access to Information Policy than the respondents in the FY’13 Country Survey. Percentage of Respondents (FY 2016 N=121; FY 2013 N=92) 39% Yes 23% FY 2016 FY 2013 61% No 77% "Are you aware of the World Bank Group's Access to Information Policies under which the WBG will now disclose any information in its possession that is not on a list of exceptions?" Percentage of Respondents (N=56) Other, 9% Colleagues/Friends/Peer organizations, 7% World Bank Group's News/Media, 5% seminars/workshops /conferences, 32% World Bank Group's e- Newsletters, 20% World Bank Group's website, 27% "If you are aware of the Access to Information Policies, from which of the following sources did you learn about them?" (Respondents chose from a list.) 12 All percentages presented in this chart were calculated based on weighted data. 43 World Bank Group Country Opinion Survey 2016: Belarus X. Communication and Outreach (continued) Access to Information13  Year comparison: This year’s respondents were significantly less likely to have requested information from the WBG than the respondents in the FY’13 Country Survey. Percentage of Respondents (FY 2016 N=98; FY 2013 N=99) 18% Yes 38% FY 2016 FY 2013 82% No 62% "Have you requested information from the World Bank Group on its activities in the past year?"  Year comparison: This year’s respondents were significantly less likely to be able to obtain the information they requested from the WBG than the respondents in the FY’13 Country Survey. Percentage of Respondents (FY 2016 N=15; FY 2013 N=38) 80% Yes 100% 20% FY 2016 No 0% FY 2013 "Were you able to obtain this information?" 13 All percentages presented in the charts on this page were calculated based on weighted data. 44 World Bank Group Country Opinion Survey 2016: Belarus X. Communication and Outreach (continued) Access to the Internet14 Percentage of Respondents (FY 2016 N=95; FY 2013 N=94) 97% Yes 99% 3% FY 2016 No FY 2013 1% "Do you have access to the Internet?" Percentage of Respondents (FY 2016 N=123) High speed/WiFi 75% Dial-up 25% "Which Internet connection do you use primarily when visiting a World Bank Group website?” (Respondents chose from a list.) 14 Percentages presented in this chart were calculated based on weighted data. 45 World Bank Group Country Opinion Survey 2016: Belarus X. Communication and Outreach (continued) The WBG Website Usage15  Stakeholders: Among this year’s respondents, those from local governments were significantly less likely to have used the WBG website than respondents from other stakeholder groups. Percentage of Respondents (FY 2016 N=89; FY 2013 N=98) 73% Yes 80% 27% FY 2016 No 20% FY 2013 "Do you use/have you used the World Bank Group website?" Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I find the information on the World Bank 8.1 Group’s websites useful 7.8 I find the World Bank Group’s websites easy 7.5 FY 2016 to navigate. 7.3 FY 2013 "Please rate how much you agree with the following statements." (1-"Strongly disagree", 10-"Strongly agree”) 15 All percentages and means presented in the charts on this page were calculated based on weighted data. 46 World Bank Group Country Opinion Survey 2016: Belarus X. Communication and Outreach (continued) Use of the WBG’s Social Media Channels Percentage of Respondents (FY 2016 N=92) Yes 13% No 87% "Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, Twitter, YouTube, Flickr)?" Evaluation of the WBG’s Social Media Channels Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group’s social media channels are valuable sources of information 5.3 about the institution "Please rate how much you agree with the following statements." 47 World Bank Group Country Opinion Survey 2016: Belarus X. Communication and Outreach (continued) Information Sharing16 Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group is responsive to my 8.5 information requests and inquiries 8.4 When I need information from the World Bank 8.1 FY 2016 Group I know how to find it FY 2013 8.1 "Please rate how much you agree with the following statements." (1-"Strongly disagree", 10-"Strongly agree”) 16 Means in the chart were calculated based on weighted data. 48 World Bank Group Country Opinion Survey 2016: Belarus XI. Appendices A. Responses to All Questions across All Respondents...................... 50 B. Responses to All Questions by Stakeholder Groups ...................... 64 C. Responses to Indicator Questions by Geographic Locations ......... 85 D. Responses to Selected Questions by Level of Collaboration with the World Bank Group ........................................................................ 87 E. Responses to Selected Questions by Year..................................... 93 F. Indicator Questions as a Function of Exposure to the WBG .......... 98 G. WBG Country Opinion Survey FY16 – Belarus Questionnaire ....... 99 Belarus 49 World Bank Group Country Opinion Survey 2016: Belarus Appendix A: Responses to All Questions across All Respondents (N=142) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Belarus Percentage of Respondents 1. In general would you say that Belarus is headed in ... ? (N=129) The right direction 69.0% The wrong direction 11.6% Not sure 19.4% 2. Listed below are a number of development priorities in Belarus. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Belarus? (Choose no more than THREE) (Responses Combined; N=142) Public sector governance/reform 50.7% Economic growth 45.8% Private sector development 39.4% Foreign direct investment 24.6% Social protection 21.1% Health 19.0% Energy/energy efficiency 14.8% Global/regional integration 14.1% Education 12.7% Job creation/employment 10.6% Information and communications technology 7.0% Environmental sustainability/climate change 6.3% Trade and exports 5.6% Food security 4.2% Financial markets 4.2% Transport 4.2% Urban development 3.5% Agriculture/rural development 2.8% Anti corruption 2.8% Regulatory framework 2.1% Poverty reduction 0.7% Water and sanitation 0.7% Equality of opportunity/gender equity 0.0% 50 World Bank Group Country Opinion Survey 2016: Belarus A. General Issues Facing Belarus (continued) 3. The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing Percentage of Respondents poverty in Belarus? (Choose no more than THREE) (Responses Combined; N=142) Economic growth 65.5% Private sector development 40.8% Social protection 33.1% Job creation/employment 31.7% Public sector governance/reform 29.6% Trade and exports 15.5% Foreign direct investment 14.8% Education 14.1% Agriculture/rural development 10.6% Global/regional integration 7.0% Energy/energy efficiency 7.0% Urban development 7.0% Information and communications technology 2.8% Equality of opportunity/gender equity 2.8% Anti corruption 2.8% Environmental sustainability/climate change 2.8% Health 2.1% Financial markets 1.4% Transport 0.7% Food security 0.7% Water and sanitation 0.0% Regulatory framework 0.0% 4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Belarus? (Choose no Percentage of Respondents more than TWO) (Responses Combined; N=139) Consistent economic growth 69.8% Better entrepreneurial opportunities 40.3% More reliable social safety net 22.3% A growing middle class 18.0% Education and training that better ensure job opportunity 17.3% Better opportunity for the poor who live in rural areas 9.4% Better employment opportunities for young people 5.0% Greater voice and participation for citizens to help ensure greater accountability 4.3% Greater access to micro-finance for the poor 4.3% Better quality public services 4.3% Greater equity of fiscal policy 3.6% Other 0.7% Greater access to health and nutrition for citizens 0.0% Better opportunity for the poor who live in urban areas 0.0% Better employment opportunities for women 0.0% 51 World Bank Group Country Opinion Survey 2016: Belarus A. General Issues Facing Belarus (continued) 5. Do you think the gap between the rich and the poor is a very big problem, a Percentage of Respondents moderately big problem, a small problem or not a problem at all in Belarus? (N=142) A very big problem 2.1% A moderately big problem 19.0% A small problem 48.6% Not a problem at all 21.8% Don't know 8.5% 6. In your view, is global climate change a very serious problem, somewhat Percentage of Respondents serious, not too serious, or not a problem? (N=142) A very serious problem 25.4% A somewhat serious problem 56.3% Not too serious problem 14.8% Not a problem 3.5% Don’t know 0.0% B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in 140 0 7.16 1.84 Belarus? (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group ’s 121 19 7.50 1.53 effectiveness in Belarus? (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Belarus solve its most 110 29 8.21 1.18 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 52 World Bank Group Country Opinion Survey 2016: Belarus B. Overall Attitudes toward the World Bank Group (continued) 4. When thinking about how the World Bank Group can have the most impact on development results in Belarus, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge Percentage of Respondents services) in Belarus? (Choose no more than THREE) (Responses Combined; N=142) Public sector governance/reform 37.3% Economic growth 33.1% Energy/energy efficiency 31.7% Private sector development 27.5% Foreign direct investment 23.9% Job creation/employment 21.8% Environmental sustainability/climate change 19.0% Health 18.3% Education 17.6% Transport 12.0% Financial markets 9.9% Information and communications technology 9.9% Water and sanitation 8.5% Poverty reduction 4.9% Social protection 4.2% Agriculture/rural development 3.5% Urban development 3.5% Global/regional integration 2.8% Trade and exports 2.8% Regulatory framework 2.8% Equality of opportunity/gender equity 0.7% Anti corruption 0.7% Food security 0.0% 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=133) activity do you believe is of greatest VALUE and which activity is Greatest 2nd Greatest of second greatest value in Belarus? Value Value Combined Financial resources 49.6% 18.8% 68.4% Policy advice, studies, analyses 11.3% 24.8% 36.1% Capacity development 21.8% 10.5% 32.3% Technical assistance 8.3% 24.1% 32.3% Mobilizing third party financial resources 3.0% 6.0% 9.0% Data and statistics 0.8% 6.8% 7.5% Help to bring discipline/effective supervision to implementation of 2.3% 3.8% 6.0% investment projects Donor coordination 0.8% 2.3% 3.0% Convening/facilitating 1.5% 1.5% 3.0% Linkage to non-Bank expertise 0.0% 1.5% 1.5% Other 0.0% 0.0% 0.0% 53 World Bank Group Country Opinion Survey 2016: Belarus B. Overall Attitudes toward the World Bank Group (continued) 6. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Belarus? (Choose no more than TWO) (Responses Combined; N=140) Don’t know 28.6% World Bank Group’s processes too complex 26.4% World Bank Group’s processes too slow 18.6% Too influenced by developed countries 17.1% Not adequately sensitive to political/social realities in Belarus 12.1% Not collaborating enough with stakeholders outside the Government 11.4% Not enough public disclosure of its work 8.6% Its advice and strategies do not lend themselves to practical problem solving 7.1% Not exploring alternative policy options 6.4% Imposing technocratic solutions without regard to political realities 6.4% Not willing to honestly criticize policies and reform efforts in the country 3.6% Not aligned with other donors’ work 3.6% Not client focused 2.1% Staff too inaccessible 2.1% Other 1.4% The credibility of its knowledge/data 0.7% Not aligned with country priorities 0.7% Arrogant in its approach 0.0% 7. Which World Bank Group’s instruments do you believe are the MOST effective Percentage of Respondents in reducing poverty in Belarus? (Choose no more than TWO) (Responses Combined; N=138) Investment lending 68.1% Technical assistance 39.9% Capacity development 26.8% Multi-sectoral approaches 21.7% Policy based lending / budget support to the Government 14.5% Knowledge products/services 9.4% Don’t know 4.3% Trust Fund management 0.7% Other 0.7% 8. To what extent do you believe that the World Bank Group’s work and support Percentage of Respondents help the poorest in Belarus? (Choose only ONE response) (N=137) To a fully sufficient degree 0.0% To a somewhat sufficient degree 10.9% To a somewhat insufficient degree 39.4% To a very insufficient degree 13.1% Don't know 36.5% 54 World Bank Group Country Opinion Survey 2016: Belarus B. Overall Attitudes toward the World Bank Group (continued) 9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in Percentage of Respondents your country? (Choose no more than TWO) (Responses Combined; N=139) Local Government 47.5% Private sector 34.5% Academia/think tanks/research institutes 28.1% NGOs/Community Based Organizations (CBOs) 14.4% Beneficiaries 12.9% Parliament 10.8% Youth/university groups 10.1% Donor community 10.1% Media 7.2% Don’t know 2.9% Foundations 2.9% Other 1.4% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Belarus? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. Overall the World Bank Group currently plays a relevant role in development in 130 8 6.44 1.88 Belarus* 11. The World Bank Group’s work is aligned with what I consider the development 121 17 7.02 1.55 priorities for Belarus* To what extent is the World Bank Group an effective development partner in Degree Belarus, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 12. Responsiveness to needs* 121 16 6.66 1.97 13. Flexibility (in terms of the institution’s products and services)* 105 27 6.05 1.64 14. Flexibility (in terms of changing country circumstances)* 110 24 6.35 1.69 15. Being inclusive* 89 41 6.58 1.72 16. Openness (sharing data and other information)* 122 12 7.52 1.67 17. Collaboration with the Government* 115 22 8.03 1.44 18. The speed in which it gets things accomplished on the ground* 117 16 6.96 1.84 19. Ease of access to the people at the World Bank Group who are making decisions 124 13 8.29 1.73 important to my work* 20. Collaboration with civil society* 61 71 6.54 1.72 21. Staff accessibility* 124 13 8.48 1.56 22. Collaboration with other donors and development partners* 71 63 6.96 1.48 23. Collaboration with the private sector* 71 61 6.62 1.54 24. Straightforwardness and honesty* 112 25 8.07 1.70 25. Treating clients and stakeholders in Belarus with respect* 118 20 8.59 1.60 26. Being a long-term partner* 112 24 8.63 1.29 55 World Bank Group Country Opinion Survey 2016: Belarus B. Overall Attitudes toward the World Bank Group (continued) 27. When World Bank Group assisted reform efforts fail or are slow to take place, Percentage of Respondents which of the following would you attribute to? (Choose no more than TWO) (Responses Combined; N=132) The World Bank Group is not sensitive enough to political/social realities on the 52.3% ground Reforms are not well thought out in light of country challenges 32.6% Political pressures and obstacles 18.9% Lack of/inadequate levels of capacity in Government 17.4% The Government works inefficiently 15.2% There is not an adequate level of citizen/civil society participation 14.4% Poor donor coordination 8.3% Other 6.8% The World Bank Group works too slowly 2.3% The World Bank Group does not do adequate follow through/follow-up 1.5% C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Belarus? (1-Not important at all, 10-Very important) N DK Mean SD 1. Financial markets 117 17 7.64 2.16 2. Transport 125 8 7.27 2.02 3. Anti corruption 110 23 5.35 2.84 4. Urban development 124 10 7.44 1.98 5. Environmental sustainability/climate change 124 9 7.65 1.90 6. Trade and exports 116 17 7.17 1.84 7. Information and communications technology 118 15 7.39 1.76 8. Poverty reduction 124 7 7.20 2.27 9. Equality of opportunity/gender equity 113 20 5.59 2.67 10. Private sector development 122 13 8.39 1.64 11. Foreign direct investment 131 5 8.37 1.62 12. Water and sanitation 125 9 6.92 2.13 13. Regulatory framework 121 12 6.83 2.44 14. Economic growth 126 5 8.83 1.37 15. Energy/energy efficiency 130 7 8.45 1.45 16. Public sector governance/reform 123 12 8.02 1.96 17. Job creation/employment 126 9 7.94 1.92 18. Social protection 125 9 7.35 2.14 19. Agriculture/rural development 127 7 6.99 2.34 20. Global/regional integration 121 10 6.75 2.29 21. Food security 125 7 6.30 2.23 22. Health 128 5 8.23 1.50 23. Education 129 4 8.22 1.43 56 World Bank Group Country Opinion Survey 2016: Belarus C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness work it does in the following areas of development in Belarus? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Equality of opportunity/gender equity 33 100 5.00 2.57 2. Information and communications technology 40 93 5.60 2.46 3. Transport 83 51 7.69 1.61 4. Urban development 35 98 5.83 1.50 5. Environmental sustainability/climate change 70 63 7.46 1.46 6. Regulatory framework 56 78 6.05 2.19 7. Poverty reduction 42 90 5.24 2.39 8. Anti corruption 31 102 4.55 2.11 9. Private sector development 57 76 6.74 1.69 10. Foreign direct investment 57 76 6.74 1.72 11. Water and sanitation 80 54 7.94 1.55 12. Trade and exports 40 92 5.25 2.48 13. Economic growth 64 70 6.38 2.17 14. Health 58 74 7.00 1.77 15. Public sector governance/reform 68 65 6.21 2.50 16. Job creation/employment 38 95 5.13 2.15 17. Financial markets 48 86 5.73 2.88 18. Energy/energy efficiency 98 42 8.12 1.58 19. Global/regional integration 43 91 5.56 2.15 20. Food security 32 100 4.81 2.05 21. Education 64 69 6.88 1.66 22. Social protection 40 93 5.70 2.71 23. Agriculture/rural development 38 95 5.16 2.43 Achieving Development Results* N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development results in Belarus? (1-To no degree at all, 10-To a very significant 122 17 6.81 1.48 degree) To what extent do you agree with the following statements about the World Bank Group in Belarus? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet the needs 130 11 7.52 1.78 of Belarus* 5. The World Bank Group meets Belarus’s needs for knowledge services (e.g., 116 21 7.18 1.52 research, analysis, data, technical assistance)* Measuring and Correcting Work N DK Mean SD 6. To what extent do you believe the World Bank Group measures and corrects its work in real time in Belarus? (1-To no degree at all, 10-To a very significant 104 37 7.01 1.79 degree) 57 World Bank Group Country Opinion Survey 2016: Belarus D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=139) Weekly 7.9% Monthly 14.4% A few times a year 53.2% Rarely 18.7% Never 5.8% In Belarus, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 114 18 7.32 1.60 3. Include appropriate level of stakeholder involvement during preparation 109 23 7.09 1.87 4. Lead to practical solutions 109 23 6.43 2.24 5. Are accessible (well written and easy to understand) 112 21 7.50 1.57 6. Are source of relevant information on global good practices 120 16 7.67 1.67 7. Are adequately disseminated 110 22 7.29 1.86 8. Are translated enough into local language 113 20 7.59 1.83 9. Are adaptable to Belarus’s specific development challenges and country 108 25 7.04 1.53 circumstances* Overall Evaluations N DK Mean SD 10. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country?* 129 9 7.73 1.63 (1-Not significant at all, 10-Very significant) 11. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 118 21 7.69 1.37 technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 88 50 8.58 1.35 2. The World Bank Group effectively monitors and evaluates the projects and 109 28 8.55 1.23 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 94 43 7.91 1.54 4. The World Bank Group’s “Safeguard Policy” requirements are reasonable 77 60 7.48 2.03 5. The World Bank Group’s conditions on its lending are reasonable 102 36 8.36 1.50 6. The World Bank Group takes decisions quickly in Belarus* 102 35 6.99 1.89 7. Working with the World Bank Group increases Belarus’s institutional capacity 119 22 8.09 1.83 8. Where country systems (e.g., procurement, financial management, etc.) are 89 48 6.76 2.55 adequate, the World Bank Group makes appropriate use of them* 9. The World Bank Group provides effective implementation support (i.e., 111 28 8.23 1.37 supervision of projects) 58 World Bank Group Country Opinion Survey 2016: Belarus E. Working with the World Bank Group (continued) WBG Promoting PPP in Belarus N DK Mean SD 10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Belarus? (1-To no degree 79 60 6.56 1.97 at all, 10-To a very significant degree) 11. Which of the following best describes the World Bank Group’s support in Percentage of Respondents Belarus? (Select only one response) (N=137) The World Bank Group is sufficiently selective and focuses on the most important 62.8% development challenges in Belarus The World Bank Group is not sufficiently selective in Belarus, and it is involved in too 16.1% many areas of development Don’t know 21.2% F. The Future Role of the World Bank Group in Belarus 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Belarus? (Choose no more than TWO) (Responses Combined; N=140) Reduce the complexity of obtaining World Bank Group financing 36.4% Collaborate more effectively with Government clients (e.g., national, state, local) 32.1% Offer more innovative financial products 24.3% Reach out more to groups outside of Government 18.6% Increase the level of capacity development in the country 17.9% Ensure greater selectivity in its work 10.7% Offer more innovative knowledge services 10.0% Improve the competitiveness of its financing compared to markets (e.g., cost, 10.0% timeliness, other terms) Improve the quality of its experts as related to Belarus’s specific challenges 7.1% Other 5.7% Work faster 5.0% Provide more adequate data/knowledge/statistics/figures on Belarus’s economy 2.9% 2. When considering the combination of services that the World Bank Group offers in Belarus, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of Percentage of Respondents in Belarus? (Select only ONE response) (N=141) Financial services 53.2% Knowledge products 23.4% The combination is appropriate for Belarus 14.2% Don't know 9.2% Convening services 0.0% None of above 0.0% 59 World Bank Group Country Opinion Survey 2016: Belarus G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Belarus? (Choose no more than TWO) (Responses Combined; N=139) Internet 89.2% Local television 26.6% Periodicals 18.0% International television 15.1% Social media 9.4% Other 9.4% Local newspapers 4.3% International newspapers 3.6% Local radio 1.4% International radio 0.0% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=136) World Bank Group’s seminars/workshops/ conferences 55.1% Direct contact with World Bank Group 44.9% World Bank Group’s publications and other written materials 36.8% e-Newsletters 27.9% World Bank Group’s website 18.4% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 8.8% Other 1.5% 3. Are you aware of the World Bank Group’s Access to Information Policy under which the WBG will now disclose any information in its possession that is not on Percentage of Respondents a list of exceptions? (N=133) Yes 44.4% No 55.6% 4. If yes, from which of the following sources did you learn about the World Percentage of Respondents Bank Group’s Access to Information Policies? (N=56) World Bank Group's seminars/workshops/conferences 32.1% World Bank Group's website 26.8% World Bank Group's e-Newsletters 19.6% News/Media 5.4% Colleagues/Friends/Peer organizations 7.1% Other 8.9% 5. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=113) Yes 14.2% No 85.8% Percentage of Respondents 6. Were you able to obtain this information? (N=12) Yes 83.3% No 16.7% 60 World Bank Group Country Opinion Survey 2016: Belarus G. Communication and Information Sharing (continued) Percentage of Respondents 7. Do you have access to the Internet? (N=101) Yes 97.0% No 3.0% Percentage of Respondents 8. Do you use/have you used the World Bank Group website? (N=94) Yes 71.3% No 28.7% 9. Do you currently consult the World Bank Group social media sites (e.g., blogs, Percentage of Respondents Facebook, Twitter, YouTube, Flickr)? (N=92) Yes 13.0% No 87.0% 10. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=123) High speed/WiFi 74.8% Dial-up 25.2% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 11. I find the World Bank Group’s websites easy to navigate. 93 28 7.60 1.82 12. I find the information on the World Bank Group’s websites useful 96 23 8.33 1.37 13. The World Bank Group’s social media channels are valuable sources of 66 59 5.27 2.79 information about the institution 14. When I need information from the World Bank Group I know how to 120 13 8.22 1.60 find it 15. The World Bank Group is responsive to my information requests and 98 31 8.72 1.41 inquiries H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=141) Employee of a Ministry, Committee 27.0% NGO/ Community-Based Organization 16.3% Academia/Research Institute/Think Tank 13.5% PMU overseeing implementation of project/Consultant/Contractor working on 12.1% WBG supported project/program Financial Sector/Commercial Bank 9.2% Local Government Office or Staff 7.1% Other 6.4% Bilateral/ Multilateral Agency 2.8% Presidential Administration 1.4% Parliament 1.4% Media 1.4% Cabinet of Ministers .7% Private Sector Organization .7% 61 World Bank Group Country Opinion Survey 2016: Belarus H. Background Information (continued) 2. Please identify the primary specialization of your work. Percentage of Respondents (Please mark only ONE response) (N=139) Governance 15.1% Education 12.2% Finance and markets 11.5% Other 9.4% Energy and energy efficiency 8.6% Environment and natural resources 7.2% Generalist (specialized in multiple sectors) 7.2% Macroeconomics and fiscal management 5.8% Transport and ICT 5.0% Social protection and labor 4.3% Health, nutrition, and population 4.3% Trade and competitiveness 4.3% Urban, rural, and social development 2.9% Water 2.2% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents (IBRD, IFC, or MIGA) in your country? (Select only ONE response) (N=141) Yes 70.2% No 29.8% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Belarus? (Select only ONE response) (N=128) The World Bank (IBRD) 89.1% The International Finance Corporation (IFC) 8.6% The Multilateral Investment Guarantee Agency (MIGA) 0.0% Other 2.3% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=132) Yes 39.4% No 60.6% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Belarus? (Select only ONE response) (N=52) The two institutions work well together 63.5% Don't know 23.1% The way the two institutions work together needs improvement 11.5% The two institutions do not work well together 1.9% 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Belarus? (Choose no more than TWO) (Responses Combined; N=136) Collaborate as part of my professional duties 63.2% Engage in World Bank Group related/sponsored events/activities 38.2% Use World Bank Group reports/data 30.1% Use World Bank Group website for information, data, research, etc. 20.6% Observer (i.e., follow in media, discuss in informal conversations, etc.) 5.9% 62 World Bank Group Country Opinion Survey 2016: Belarus H. Background Information (continued) Percentage of Respondents 8. What’s your gender? (N=142) Female 44.4% Male 55.6% Percentage of Respondents 9. Which best represents your geographic location? (N=142) Minsk 85.9% Oblast capital 12.7% Region 1.4% 63 World Bank Group Country Opinion Survey 2016: Belarus Appendix B: Responses to All Questions by Stakeholder Groups17 Employee of a Ministry N=38 PMU/ Consultant N=17 Local government N=10  Private Sector/Financial Sector/Commercial Bank N=14 NGO/ CBO N=23 Academia/Research Institute/Think Tank N=19 Other N=20 A. General Issues facing Belarus In general, would you say that Belarus is headed in...?* Private Sector/ Academia/ Employee PMU/ Local Financial Sector/ NGO/ Research/ Percentage of Respondents of Ministry Consultant government Commercial Bank CBO Think tank Other The right direction 82.9% 63.6% 100.0% 78.6% 33.3% 73.7% 55.6% The wrong direction 8.6% 0.0% 0.0% 0.0% 28.6% 5.3% 27.8% Not sure 8.6% 36.4% 0.0% 21.4% 38.1% 21.1% 16.7% *Significantly different between stakeholder groups 17 Only 141 respondents provided the information about their current positions. Thus, only these respondents were included in the across-stakeholder analysis presented in this appendix. 64 World Bank Group Country Opinion Survey 2016: Belarus A. General Issues facing Belarus (continued) Listed below are a number of development priorities in Belarus. Please identify which of the following you consider the most important development priorities in Belarus? (Choose no more than THREE) Private Sector/ Academia/ Percentage of Respondents Employee PMU/ Local Financial Sector/ NGO/ Research/ (Responses combined) of Ministry Consultant government Commercial Bank CBO Think tank Other Global/regional integration 15.8% 11.8% 10.0% 7.1% 26.1% 10.5% 10.0% Food security 5.3% 0.0% 0.0% 7.1% 0.0% 5.3% 10.0% Public sector governance/reform* 60.5% 41.2% 0.0% 50.0% 56.5% 47.4% 65.0% Social protection* 18.4% 47.1% 40.0% 0.0% 17.4% 26.3% 10.0% Equality of opportunity/gender equity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Private sector development* 36.8% 23.5% 30.0% 71.4% 43.5% 21.1% 55.0% Foreign direct investment 28.9% 5.9% 30.0% 35.7% 8.7% 31.6% 30.0% Urban development 2.6% 0.0% 10.0% 0.0% 8.7% 5.3% 0.0% Energy/energy efficiency 15.8% 11.8% 50.0% 7.1% 17.4% 5.3% 10.0% Job creation/employment 5.3% 11.8% 20.0% 21.4% 4.3% 10.5% 15.0% Agriculture/rural development 2.6% 0.0% 10.0% 0.0% 8.7% 0.0% 0.0% Financial markets 2.6% 0.0% 0.0% 14.3% 4.3% 0.0% 5.0% Water and sanitation 2.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability/climate change 5.3% 0.0% 0.0% 0.0% 21.7% 5.3% 5.0% Health* 15.8% 47.1% 10.0% 7.1% 0.0% 31.6% 25.0% Poverty reduction 2.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Transport* 0.0% 23.5% 0.0% 0.0% 4.3% 5.3% 0.0% Education 13.2% 11.8% 0.0% 7.1% 26.1% 15.8% 5.0% Trade and exports 2.6% 5.9% 10.0% 7.1% 4.3% 10.5% 5.0% Anti corruption 2.6% 0.0% 0.0% 0.0% 8.7% 5.3% 0.0% Regulatory framework 0.0% 0.0% 0.0% 7.1% 4.3% 0.0% 5.0% Economic growth 50.0% 52.9% 70.0% 28.6% 34.8% 47.4% 40.0% Information and communications technology* 7.9% 0.0% 0.0% 28.6% 0.0% 15.8% 0.0% *Significantly different between stakeholder groups 65 World Bank Group Country Opinion Survey 2016: Belarus A. General Issues facing Belarus (continued) The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Belarus? (Choose no more than THREE) Private Sector/ Academia/ Percentage of Respondents Employee PMU/ Local Financial Sector/ NGO/ Research/ (Responses combined) of Ministry Consultant government Commercial Bank CBO Think tank Other Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity/gender equity 0.0% 0.0% 10.0% 0.0% 8.7% 5.3% 0.0% Agriculture/rural development 15.8% 0.0% 20.0% 7.1% 13.0% 5.3% 10.0% Environmental sustainability/climate change 5.3% 0.0% 0.0% 0.0% 4.3% 0.0% 5.0% Global/regional integration 0.0% 5.9% 10.0% 14.3% 13.0% 5.3% 10.0% Economic growth* 57.9% 88.2% 90.0% 50.0% 52.2% 78.9% 60.0% Urban development* 21.1% 0.0% 0.0% 0.0% 4.3% 5.3% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social protection 23.7% 58.8% 50.0% 14.3% 34.8% 26.3% 35.0% Transport 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% Information and communications technology 2.6% 0.0% 0.0% 0.0% 8.7% 5.3% 0.0% Anti corruption 2.6% 0.0% 0.0% 0.0% 4.3% 5.3% 5.0% Education 13.2% 11.8% 0.0% 14.3% 21.7% 15.8% 15.0% Foreign direct investment 10.5% 11.8% 10.0% 35.7% 4.3% 21.1% 20.0% Energy/energy efficiency 7.9% 5.9% 10.0% 0.0% 13.0% 10.5% 0.0% Public sector governance/reform 31.6% 23.5% 10.0% 28.6% 39.1% 15.8% 45.0% Private sector development* 39.5% 17.6% 50.0% 85.7% 34.8% 26.3% 50.0% Health 2.6% 5.9% 0.0% 0.0% 0.0% 0.0% 5.0% Job creation/employment 28.9% 35.3% 10.0% 35.7% 39.1% 36.8% 25.0% Financial markets 2.6% 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% Trade and exports 26.3% 23.5% 0.0% 7.1% 4.3% 26.3% 5.0% Food security 2.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 66 World Bank Group Country Opinion Survey 2016: Belarus A. General Issues facing Belarus (continued) The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Belarus? (Choose no more than TWO) Private Sector/ Academia/ Percentage of Respondents Employee PMU/ Local Financial Sector/ NGO/ Research/ (Responses combined) of Ministry Consultant government Commercial Bank CBO Think tank Other Consistent economic growth* 56.8% 88.2% 100.0% 66.7% 43.5% 100.0% 65.0% More reliable social safety net* 40.5% 47.1% 0.0% 0.0% 13.0% 21.1% 0.0% Greater access to micro-finance for the poor 2.7% 0.0% 20.0% 0.0% 8.7% 0.0% 5.0% Greater voice and participation for citizens to help 2.7% 0.0% 0.0% 0.0% 21.7% 0.0% 0.0% ensure greater accountability* Greater access to health and nutrition for citizens 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Better entrepreneurial opportunities 37.8% 17.6% 40.0% 66.7% 52.2% 36.8% 40.0% A growing middle class 8.1% 5.9% 20.0% 33.3% 21.7% 26.3% 25.0% Better opportunity for the poor who live in rural areas* 10.8% 5.9% 10.0% 0.0% 4.3% 0.0% 30.0% Better opportunity for the poor who live in urban areas 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Better employment opportunities for young people 5.4% 17.6% 0.0% 0.0% 4.3% 0.0% 5.0% Better employment opportunities for women 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Greater equity of fiscal policy 8.1% 0.0% 0.0% 0.0% 4.3% 5.3% 0.0% Education and training that better ensure job 18.9% 17.6% 10.0% 16.7% 21.7% 5.3% 25.0% opportunity Better quality public services 5.4% 0.0% 0.0% 16.7% 0.0% 5.3% 5.0% Other 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% 0.0% *Significantly different between stakeholder groups Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Belarus?* (Select only ONE response) Private Sector/ Academia/ Employee PMU/ Local Financial Sector/ NGO/ Research/ Percentage of Respondents of Ministry Consultant government Commercial Bank CBO Think tank Other A very big problem 2.6% 0.0% 0.0% 0.0% 4.3% 0.0% 5.0% A moderately big problem 18.4% 11.8% 10.0% 21.4% 26.1% 15.8% 25.0% A small problem 42.1% 29.4% 60.0% 64.3% 52.2% 63.2% 45.0% Not a problem at all 36.8% 17.6% 10.0% 14.3% 17.4% 10.5% 20.0% Don't know 0.0% 41.2% 20.0% 0.0% 0.0% 10.5% 5.0% *Significantly different between stakeholder groups In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem?* (Select only ONE response) Private Sector/ Academia/ Employee PMU/ Local Financial Sector/ NGO/ Research/ Percentage of Respondents of Ministry Consultant government Commercial Bank CBO Think tank Other A very serious problem 18.4% 29.4% 10.0% 21.4% 43.5% 31.6% 20.0% A somewhat serious problem 76.3% 64.7% 80.0% 35.7% 30.4% 47.4% 50.0% Not too serious problem 5.3% 5.9% 10.0% 28.6% 26.1% 15.8% 20.0% Not a problem 0.0% 0.0% 0.0% 14.3% 0.0% 5.3% 10.0% Don't know 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 67 World Bank Group Country Opinion Survey 2016: Belarus B. Overall Attitudes toward the World Bank Group Which of the following best describes your current position? Private Sector/ Academia/ Employee of PMU/ Local Financial Sector/ Research/ Ministry Consultant government Commercial Bank NGO/ CBO Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of 38 7.47 1.77 16 8.06 1.00 10 5.90 2.42 14 7.21 2.01 23 7.13 1.63 18 7.00 1.75 20 6.55 2.06 the World Bank Group in Belarus? (1-Not familiar at all, 10-Extremely familiar) Which of the following best describes your current position? Private Sector/ Academia/ Employee of PMU/ Local Financial Sector/ Research/ Ministry Consultant government Commercial Bank NGO/ CBO Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 36 7.81 1.26 14 8.14 1.41 5 7.40 .55 12 6.25 1.71 22 7.32 1.89 15 7.33 1.45 16 7.44 1.31 effectiveness in Belarus.* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups Which of the following best describes your current position? Private Sector/ Academia/ Employee of PMU/ Local Financial Sector/ Research/ Ministry Consultant government Commercial Bank NGO/ CBO Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) 35 8.31 .99 12 8.67 .98 6 7.50 1.38 12 8.08 1.56 15 8.13 1.06 15 7.93 1.49 14 8.29 1.14 to help Belarus solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 68 World Bank Group Country Opinion Survey 2016: Belarus B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Belarus, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Belarus? (Choose no more than THREE) Private Sector/ Academia/ Percentage of Respondents Employee PMU/ Local Financial Sector/ NGO/ Research/ (Responses combined) of Ministry Consultant government Commercial Bank CBO Think tank Other Health 18.4% 23.5% 20.0% 7.1% 8.7% 26.3% 25.0% Transport* 2.6% 41.2% 40.0% 0.0% 13.0% 0.0% 10.0% Global/regional integration 2.6% 0.0% 0.0% 0.0% 13.0% 0.0% 0.0% Job creation/employment 23.7% 5.9% 40.0% 21.4% 30.4% 10.5% 25.0% Public sector governance/reform* 42.1% 17.6% 0.0% 57.1% 34.8% 47.4% 45.0% Social protection 7.9% 5.9% 0.0% 0.0% 4.3% 5.3% 0.0% Agriculture/rural development* 0.0% 0.0% 20.0% 0.0% 8.7% 5.3% 0.0% Foreign direct investment 15.8% 23.5% 30.0% 42.9% 17.4% 26.3% 25.0% Education* 7.9% 17.6% 0.0% 0.0% 30.4% 36.8% 25.0% Energy/energy efficiency 44.7% 52.9% 20.0% 21.4% 26.1% 21.1% 20.0% Financial markets* 5.3% 5.9% 0.0% 50.0% 4.3% 5.3% 10.0% Urban development 5.3% 0.0% 0.0% 0.0% 4.3% 0.0% 10.0% Economic growth 39.5% 29.4% 30.0% 28.6% 21.7% 52.6% 20.0% Private sector development* 18.4% 5.9% 30.0% 64.3% 26.1% 26.3% 35.0% Water and sanitation 18.4% 11.8% 0.0% 0.0% 4.3% 0.0% 10.0% Food security 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability/climate change 15.8% 41.2% 20.0% 0.0% 26.1% 15.8% 15.0% Information and communications technology 10.5% 11.8% 20.0% 0.0% 13.0% 10.5% 5.0% Trade and exports 2.6% 0.0% 10.0% 7.1% 0.0% 0.0% 5.0% Equality of opportunity/gender equity 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% 0.0% Regulatory framework 2.6% 0.0% 10.0% 0.0% 0.0% 5.3% 5.0% Poverty reduction 10.5% 0.0% 10.0% 0.0% 4.3% 5.3% 0.0% Anti corruption 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% *Significantly different between stakeholder groups When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Belarus? Private Sector/ Academia/ Greatest Value Employee PMU/ Local Financial Sector/ NGO/ Research/ Percentage of Respondents of Ministry Consultant government Commercial Bank CBO Think tank Other Policy advice, studies, analyses* 5.4% 0.0% 0.0% 30.8% 23.8% 5.9% 17.6% Data and statistics 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% Convening/facilitating 0.0% 5.9% 0.0% 0.0% 0.0% 0.0% 5.9% Financial resources 62.2% 52.9% 40.0% 61.5% 33.3% 47.1% 41.2% Capacity development 18.9% 35.3% 10.0% 0.0% 28.6% 23.5% 29.4% Technical assistance 10.8% 5.9% 20.0% 0.0% 9.5% 5.9% 0.0% Help to bring discipline/effective supervision to 0.0% 0.0% 10.0% 0.0% 4.8% 0.0% 5.9% implementation of investment projects Mobilizing third party financial resources 2.7% 0.0% 10.0% 7.7% 0.0% 5.9% 0.0% Donor coordination 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% Linkage to non-Bank expertise 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2016: Belarus B. Overall Attitudes toward the World Bank Group (continued) Private Sector/ Academia/ 2nd Greatest Value Employee PMU/ Local Financial Sector/ NGO/ Research/ Percentage of Respondents of Ministry Consultant government Commercial Bank CBO Think tank Other Policy advice, studies, analyses 35.1% 11.8% 20.0% 23.1% 23.8% 29.4% 11.8% Data and statistics 2.7% 23.5% 10.0% 0.0% 0.0% 11.8% 5.9% Convening/facilitating 0.0% 0.0% 0.0% 0.0% 4.8% 0.0% 5.9% Financial resources 16.2% 5.9% 30.0% 15.4% 23.8% 17.6% 29.4% Capacity development 5.4% 17.6% 20.0% 15.4% 4.8% 5.9% 17.6% Technical assistance 29.7% 23.5% 10.0% 38.5% 14.3% 23.5% 23.5% Help to bring discipline/effective supervision to 0.0% 11.8% 0.0% 0.0% 9.5% 5.9% 0.0% implementation of investment projects Mobilizing third party financial resources 2.7% 5.9% 10.0% 7.7% 9.5% 5.9% 5.9% Donor coordination 2.7% 0.0% 0.0% 0.0% 9.5% 0.0% 0.0% Linkage to non-Bank expertise 5.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Belarus? (Choose no more than TWO) Private Sector/ Academia/ Percentage of Respondents Employee PMU/ Local Financial Sector/ NGO/ Research/ (Responses combined) of Ministry Consultant government Commercial Bank CBO Think tank Other Too influenced by developed countries 10.8% 11.8% 20.0% 28.6% 17.4% 31.6% 10.5% Not exploring alternative policy options 2.7% 0.0% 20.0% 7.1% 13.0% 5.3% 5.3% Not collaborating enough with stakeholders outside 5.4% 0.0% 0.0% 28.6% 30.4% 0.0% 15.8% the Government* Its advice and strategies do not lend themselves to 5.4% 5.9% 0.0% 7.1% 4.3% 15.8% 10.5% practical problem solving Not enough public disclosure of its work* 2.7% 0.0% 40.0% 0.0% 13.0% 10.5% 10.5% Arrogant in its approach 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Not client focused 2.7% 11.8% 0.0% 0.0% 0.0% 0.0% 0.0% The credibility of its knowledge/data 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% World Bank Group’s processes too complex 32.4% 47.1% 30.0% 14.3% 13.0% 21.1% 26.3% Not willing to honestly criticize policies and reform 2.7% 0.0% 0.0% 0.0% 17.4% 0.0% 0.0% efforts in the country* Staff too inaccessible 0.0% 0.0% 0.0% 0.0% 4.3% 5.3% 5.3% Imposing technocratic solutions without regard to 16.2% 0.0% 0.0% 7.1% 0.0% 10.5% 0.0% political realities World Bank Group’s processes too slow 16.2% 35.3% 30.0% 0.0% 8.7% 15.8% 31.6% Not aligned with other donors’ work 0.0% 0.0% 0.0% 0.0% 0.0% 10.5% 10.5% Not aligned with country priorities 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% Not adequately sensitive to political/social realities in 16.2% 23.5% 0.0% 7.1% 8.7% 21.1% 0.0% Belarus Other 2.7% 0.0% 0.0% 0.0% 4.3% 0.0% 0.0% Don’t know 35.1% 29.4% 20.0% 42.9% 26.1% 15.8% 26.3% *Significantly different between stakeholder groups 70 World Bank Group Country Opinion Survey 2016: Belarus B. Overall Attitudes toward the World Bank Group (continued) Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Belarus? (Choose no more than TWO) Private Sector/ Academia/ Percentage of Respondents Employee PMU/ Local Financial Sector/ NGO/ Research/ (Responses combined) of Ministry Consultant government Commercial Bank CBO Think tank Other Trust Fund management 2.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Knowledge products/services* 2.6% 0.0% 0.0% 35.7% 19.0% 15.8% 0.0% Capacity development 21.1% 37.5% 10.0% 7.1% 38.1% 31.6% 36.8% Technical assistance 50.0% 12.5% 40.0% 35.7% 23.8% 52.6% 47.4% Investment lending 71.1% 87.5% 80.0% 78.6% 52.4% 63.2% 57.9% Policy based lending / budget support to the 5.3% 25.0% 20.0% 21.4% 14.3% 10.5% 15.8% Government Multi-sectoral approaches 28.9% 18.8% 10.0% 7.1% 28.6% 21.1% 21.1% Other 2.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 7.9% 0.0% 0.0% 7.1% 9.5% 0.0% 0.0% *Significantly different between stakeholder groups To what extent do you believe that the World Bank Group’s work and support help the poorest in Belarus? Private Sector/ Academia/ Employee PMU/ Local Financial Sector/ NGO/ Research/ Percentage of Respondents of Ministry Consultant government Commercial Bank CBO Think tank Other To a fully sufficient degree 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% To a somewhat sufficient degree 13.5% 12.5% 10.0% 21.4% 0.0% 10.5% 10.0% To a somewhat insufficient degree 37.8% 25.0% 50.0% 28.6% 42.9% 52.6% 40.0% To a very insufficient degree 16.2% 12.5% 0.0% 35.7% 14.3% 0.0% 10.0% Don't know 32.4% 50.0% 40.0% 14.3% 42.9% 36.8% 40.0% In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Private Sector/ Academia/ Percentage of Respondents Employee PMU/ Local Financial Sector/ NGO/ Research/ (Responses combined) of Ministry Consultant government Commercial Bank CBO Think tank Other Parliament 10.5% 0.0% 0.0% 14.3% 23.8% 10.5% 10.0% Donor community 13.2% 12.5% 0.0% 7.1% 4.8% 21.1% 5.0% Media 5.3% 6.3% 10.0% 7.1% 4.8% 10.5% 5.0% Local Government* 57.9% 68.8% 70.0% 14.3% 28.6% 47.4% 45.0% Private sector* 44.7% 6.3% 60.0% 64.3% 23.8% 15.8% 35.0% Academia/think tanks/research institutes 26.3% 18.8% 20.0% 28.6% 14.3% 52.6% 35.0% NGOs/Community Based Organizations (CBOs)* 5.3% 12.5% 0.0% 0.0% 61.9% 5.3% 10.0% Youth/university groups 5.3% 31.3% 20.0% 7.1% 4.8% 5.3% 10.0% Beneficiaries 18.4% 12.5% 0.0% 21.4% 14.3% 5.3% 10.0% Foundations 2.6% 0.0% 10.0% 7.1% 0.0% 0.0% 5.0% Other 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% 5.0% Don’t know 2.6% 6.3% 0.0% 0.0% 4.8% 0.0% 5.0% *Significantly different between stakeholder groups 71 World Bank Group Country Opinion Survey 2016: Belarus B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Belarus? (1-Strongly disagree, 10-Strongly agree) Which of the following bes t des cribes your current pos ition? Private Sector/ Academia/ Employee of PMU/ Local Financial Sector/ Res earch/ Minis try Cons ultant government Commercial Bank NGO/ CBO Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 37 6.84 1.77 16 7.00 1.93 7 5.71 .95 14 5.86 2.21 19 5.63 2.09 18 6.61 1.61 18 6.50 1.95 development in Belarus The World Bank Group’s work is aligned with what I cons ider the 35 7.20 1.55 11 7.45 1.81 6 6.50 1.38 14 7.00 1.52 19 6.21 1.65 17 7.65 1.06 18 6.89 1.60 development priorities for Belarus To what extent is the World Bank Group an effective development partner in Belarus, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following bes t des cribes your current pos ition? Private Sector/ Academ ia/ Em ployee of PMU/ Local Financial Sector/ Res earch/ Minis try Cons ultant governm ent Com m ercial Bank NGO/ CBO Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Res pons ivenes s to needs 35 6.94 1.78 15 7.00 1.93 7 5.71 1.98 12 5.50 2.24 17 5.94 2.22 18 7.39 1.82 16 6.88 1.71 Flexibility (in term s of the ins titution’s 32 6.38 1.60 12 6.25 1.86 5 6.20 .84 10 5.30 1.49 16 4.88 .96 15 6.73 1.33 14 6.14 2.14 products and s ervices )* Flexibility (in term s of changing 31 6.58 1.89 13 6.31 .95 5 7.20 .84 11 5.64 1.91 16 5.69 1.70 18 6.72 1.71 15 6.40 1.68 country circum s tances ) Being inclus ive 26 6.73 2.18 6 7.00 .63 4 6.00 0.00 9 6.44 1.42 17 6.00 1.66 17 6.76 1.56 10 7.00 1.76 Opennes s (s haring data and other 35 8.29 1.34 13 7.62 1.19 7 5.71 1.80 14 7.29 1.82 17 7.00 2.00 18 7.44 1.69 17 7.41 1.46 inform ation)* Collaboration with the Governm ent 35 8.51 1.36 12 8.17 1.03 7 8.00 1.15 12 7.50 1.93 19 7.47 1.87 14 7.93 1.07 15 8.00 1.13 The s peed in which it gets things 36 7.81 1.60 14 6.93 1.49 7 6.57 1.40 12 5.75 1.91 15 6.40 2.06 16 6.81 2.14 16 6.81 1.76 accom plis hed on the ground* Eas e of acces s to the people at the World Bank Group who are m aking 35 9.03 1.38 17 8.94 1.09 7 7.00 1.91 12 7.58 1.78 19 7.58 2.27 18 8.00 1.78 15 8.20 1.32 decis ions im portant to m y work* Collaboration with civil s ociety 15 7.47 1.60 4 6.50 1.73 3 7.00 1.73 5 5.80 1.48 15 6.07 2.22 11 6.64 1.29 8 5.88 1.13 Staff acces s ibility* 36 9.19 1.26 17 8.82 1.07 7 8.00 1.00 12 7.67 1.67 20 8.15 1.93 16 7.94 2.02 15 8.27 1.16 Collaboration with other donors and 20 7.90 .91 3 7.67 .58 4 5.75 2.06 7 6.86 1.68 14 6.64 1.50 14 6.36 1.55 8 6.63 1.41 developm ent partners * Collaboration with the private s ector 17 7.24 .97 4 7.25 .96 5 6.60 2.51 10 5.90 1.91 13 5.69 1.44 11 6.73 1.68 10 7.10 1.10 Straightforwardnes s and hones ty 33 7.73 2.32 14 8.36 1.34 6 7.17 1.47 11 8.27 1.56 16 8.25 1.53 16 8.56 1.15 15 8.00 1.13 Treating clients and s takeholders in 33 8.36 2.52 16 8.63 .96 7 8.43 .98 13 9.00 .82 16 8.31 1.49 18 8.94 .80 14 8.64 1.08 Belarus with res pect Being a long-term partner 33 9.15 1.15 14 8.71 .83 7 8.14 .69 10 8.50 1.58 17 8.00 1.90 17 8.59 .71 13 8.46 1.45 *Significantly different between stakeholder groups 72 World Bank Group Country Opinion Survey 2016: Belarus B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Private Sector/ Academia/ Percentage of Respondents Employee PMU/ Local Financial Sector/ NGO/ Research/ (Responses combined) of Ministry Consultant government Commercial Bank CBO Think tank Other The Government works inefficiently* 8.8% 6.7% 0.0% 35.7% 23.8% 5.3% 27.8% Poor donor coordination 14.7% 6.7% 20.0% 0.0% 4.8% 10.5% 0.0% The World Bank Group is not sensitive enough to 52.9% 93.3% 70.0% 42.9% 38.1% 47.4% 38.9% political/social realities on the ground* Lack of/inadequate levels of capacity in Government 17.6% 6.7% 10.0% 14.3% 9.5% 26.3% 33.3% There is not an adequate level of citizen/civil society 8.8% 13.3% 0.0% 0.0% 42.9% 26.3% 0.0% participation* The World Bank Group works too slowly 0.0% 6.7% 10.0% 7.1% 0.0% 0.0% 0.0% The World Bank Group does not do adequate follow 0.0% 0.0% 0.0% 7.1% 4.8% 0.0% 0.0% through/follow-up Political pressures and obstacles* 5.9% 0.0% 20.0% 21.4% 23.8% 31.6% 38.9% Reforms are not well thought out in light of country 32.4% 40.0% 40.0% 21.4% 33.3% 36.8% 22.2% challenges Other 8.8% 0.0% 0.0% 14.3% 4.8% 5.3% 11.1% *Significantly different between stakeholder groups 73 World Bank Group Country Opinion Survey 2016: Belarus C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Belarus? (1-Not important at all, 10-Very important) Which of the following best describes your current position? Private Sector/ Academia/ Employee of PMU/ Local Financial Sector/ Research/ Ministry Consultant government Commercial Bank NGO/ CBO Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Financial markets 30 6.97 3.07 12 7.92 1.51 10 7.00 2.00 14 9.07 .92 15 7.40 1.45 18 7.44 2.20 17 8.18 1.29 Transport* 31 7.65 1.28 14 8.07 1.38 10 6.70 2.50 14 7.14 1.83 18 5.89 2.68 18 7.61 1.69 19 7.37 2.43 Anti corruption* 26 4.31 2.92 14 6.86 2.80 9 3.89 2.15 12 4.67 2.71 18 6.39 2.62 16 5.50 2.58 15 5.80 2.93 Urban development 31 7.94 1.61 13 8.38 1.80 10 6.80 1.99 14 6.36 2.27 19 7.47 1.90 17 7.18 2.04 19 7.32 2.21 Environmental sustainability/climate 32 7.53 1.59 13 8.77 1.69 10 7.10 1.79 13 6.23 2.13 19 8.16 1.74 19 7.68 2.11 18 7.78 1.90 change* Trade and exports* 27 7.00 1.52 13 7.77 1.59 10 6.80 2.53 13 8.23 1.42 16 5.75 1.84 18 7.78 1.73 18 7.00 1.71 Information and communications 27 7.15 2.14 14 8.14 .77 10 8.00 1.25 13 7.31 1.49 16 7.25 1.91 19 7.63 1.34 19 6.79 2.20 technology Poverty reduction 32 6.88 2.73 14 7.21 1.67 10 8.50 .97 14 7.07 2.02 16 7.44 2.25 19 7.58 2.12 19 6.58 2.52 Equality of opportunity/gender equity 27 4.52 2.69 11 6.55 2.98 10 5.50 2.80 13 5.00 3.03 16 6.38 2.13 17 5.88 2.55 19 6.11 2.45 Private sector development 28 8.50 1.64 14 7.93 2.20 10 8.10 1.20 13 9.00 1.35 18 8.44 1.38 19 8.00 1.53 19 8.58 1.92 Foreign direct investment 34 8.26 1.48 15 8.73 .80 10 9.10 .88 14 9.00 .96 19 7.74 2.02 19 8.74 .99 19 7.68 2.54 Water and sanitation 32 7.56 2.20 12 7.75 .97 10 6.40 1.65 14 6.36 2.50 18 6.83 2.15 19 6.53 2.29 19 6.42 2.19 Regulatory framework 32 6.19 3.02 12 7.17 3.01 10 5.20 2.39 14 7.29 2.02 17 7.29 1.05 18 7.28 2.32 17 7.29 1.93 Economic growth 33 8.76 1.39 14 9.29 .83 10 8.70 1.57 14 9.29 .83 17 8.18 2.01 19 9.11 .94 18 8.56 1.42 Energy/energy efficiency 33 8.70 1.61 14 9.00 .88 10 8.60 1.07 14 8.14 1.23 20 8.45 1.39 19 8.32 1.25 19 7.84 1.95 Public sector governance/reform 27 7.96 1.97 15 8.13 1.64 10 6.30 2.00 13 8.38 1.66 19 7.74 2.28 19 8.21 1.93 19 8.68 1.80 Job creation/employment 32 7.31 2.53 14 8.29 2.05 10 8.40 1.17 14 8.50 1.45 20 7.55 1.57 18 8.33 1.61 17 8.12 1.73 Social protection 32 7.16 2.57 13 8.15 1.68 10 6.90 2.08 14 7.43 1.50 18 6.78 2.53 19 7.47 2.04 18 7.67 1.78 Agriculture/rural development 31 6.19 3.13 14 7.36 1.82 10 6.90 2.42 14 7.29 1.82 19 7.05 2.30 19 7.79 1.93 19 6.89 1.73 Global/regional integration 32 5.91 2.86 13 6.92 1.98 10 7.20 1.32 14 7.14 1.75 18 7.17 2.15 17 7.00 2.24 16 6.75 2.18 Food security 32 5.72 2.90 14 6.29 1.59 10 6.60 2.27 14 6.50 2.03 19 6.26 2.26 18 7.06 1.83 17 6.18 1.74 Health 33 8.42 1.32 15 9.00 1.36 10 8.20 1.32 14 7.57 1.99 19 7.95 1.35 18 8.33 1.41 19 8.00 1.70 Education 33 8.30 1.51 15 8.60 1.12 10 7.80 1.55 14 7.79 1.48 19 8.11 1.63 19 8.42 1.12 19 8.21 1.55 *Significantly different between stakeholder groups 74 World Bank Group Country Opinion Survey 2016: Belarus C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Belarus? (1-Not effective at all, 10-Very effective) Which of the following bes t des cribes your current pos ition? Private Sector/ Academ ia/ Em ployee of PMU/ Local Financial Sector/ Res earch/ Minis try Cons ultant governm ent Com m ercial Bank NGO/ CBO Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Equality of opportunity/gender equity 8 2.88 2.75 - - - 2 7.00 2.83 3 5.33 3.21 10 5.30 1.49 5 6.00 3.39 5 5.80 1.64 Inform ation and com m unications 11 3.91 3.02 2 7.50 .71 2 8.00 1.41 3 5.33 .58 10 5.50 1.51 7 6.71 2.87 5 6.40 1.52 technology Trans port* 23 8.35 1.37 13 8.15 .80 4 7.25 1.71 7 7.71 1.80 12 6.33 1.97 13 7.54 1.33 10 7.50 1.96 Urban developm ent 7 4.57 1.13 2 7.00 0.00 2 5.00 1.41 2 6.50 2.12 11 6.18 1.72 5 6.80 .84 6 5.50 1.22 Environm ental s us tainability/clim ate 18 7.67 1.28 9 8.00 1.41 4 6.00 2.16 4 8.00 .82 15 6.93 1.62 10 8.10 .74 10 7.10 1.60 change Regulatory fram ework 18 5.28 2.93 2 7.00 1.41 1 7.00 0 10 6.40 1.65 10 5.60 1.71 6 7.00 1.26 8 6.50 1.93 Poverty reduction 10 3.90 3.18 2 7.00 1.41 2 6.00 2.83 4 4.50 1.29 10 5.00 1.94 7 6.29 2.50 7 6.14 1.57 Anti corruption 8 2.75 2.49 1 6.00 0 1 6.00 0 3 4.33 2.08 9 4.78 1.64 5 6.40 1.14 4 4.75 1.50 Private s ector developm ent* 11 7.36 1.03 6 8.50 .84 3 7.00 2.00 7 5.57 1.81 11 5.73 1.49 8 6.38 1.92 11 7.09 1.51 Foreign direct inves tm ent 17 6.65 1.58 5 8.20 .84 2 6.50 2.12 10 6.50 2.42 9 6.67 1.80 8 7.25 1.04 6 5.67 1.51 Water and s anitation* 24 8.75 1.19 12 7.75 1.36 5 7.40 1.34 3 9.00 1.00 15 7.27 1.75 9 8.22 1.39 11 7.00 1.79 Trade and exports 11 4.36 3.44 3 8.67 .58 2 4.50 .71 4 4.50 1.91 9 5.56 1.51 6 5.17 2.56 5 5.60 1.52 Econom ic growth 22 6.45 2.22 4 6.75 2.63 2 6.00 2.83 8 5.88 2.36 11 5.55 2.16 8 6.88 2.53 8 7.00 1.51 Health* 19 8.05 1.22 4 7.25 .50 3 7.33 1.53 2 8.50 .71 11 5.36 1.96 10 6.70 1.83 9 6.56 1.51 Public s ector governance/reform 17 5.65 3.64 9 7.22 1.30 2 8.00 0.00 8 6.00 2.56 14 5.21 1.72 7 6.29 2.69 10 7.10 1.20 Job creation/em ploym ent 9 3.67 3.28 2 5.50 .71 2 6.50 3.54 5 5.20 1.48 8 5.00 1.31 6 5.83 .98 6 6.17 1.60 Financial m arkets 16 5.25 3.47 2 7.50 .71 1 7.00 0 10 5.80 3.58 7 6.00 1.15 5 5.20 2.95 6 5.67 2.25 Energy/energy efficiency 28 8.64 1.22 14 8.50 1.34 4 8.00 1.41 7 7.43 3.05 20 7.80 1.67 12 8.25 1.14 13 7.38 1.50 Global/regional integration 11 4.09 3.05 3 5.67 1.53 1 5.00 0 5 6.60 2.07 10 6.00 1.49 5 6.00 1.58 7 5.86 1.35 Food s ecurity 8 2.88 2.64 1 6.00 0 1 7.00 0 3 5.33 2.31 10 5.40 1.43 4 5.50 .58 5 5.20 1.48 Education* 20 7.60 1.43 5 7.80 .84 3 7.33 2.08 5 6.20 2.17 12 5.75 1.48 9 7.00 1.80 10 6.40 1.43 Social protection 13 5.46 3.84 1 7.00 0 1 8.00 0 4 5.00 2.94 11 5.82 1.60 5 6.00 3.00 5 5.60 1.67 Agriculture/rural developm ent 10 4.20 3.58 2 8.00 0.00 2 5.50 .71 4 4.75 1.71 10 5.00 1.70 5 5.80 2.77 5 5.80 1.30 *Significantly different between stakeholder groups Which of the following best describes your current position? Private Sector/ Academia/ Employee of PMU/ Local Financial Sector/ Research/ Ministry Consultant government Commercial Bank NGO/ CBO Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 35 6.89 1.16 14 7.57 1.16 7 5.43 1.99 13 6.69 1.65 20 5.95 1.50 16 7.38 1.50 16 7.13 1.26 development results in Belarus?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 75 World Bank Group Country Opinion Survey 2016: Belarus C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Belarus? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Private Sector/ Academia/ Employee of PMU/ Local Financial Sector/ Research/ Ministry Consultant government Commercial Bank NGO/ CBO Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of 32 7.66 1.49 17 7.88 1.65 8 6.50 2.07 14 7.64 1.98 21 6.71 2.26 19 8.11 1.33 18 7.56 1.72 Belarus The World Bank Group meets Belarus’s needs for knowledge 33 7.64 1.64 13 7.69 .85 6 6.67 .82 13 6.85 1.68 17 5.94 1.39 17 7.29 1.16 16 7.38 1.63 services * *Significantly different between stakeholder groups Which of the following best describes your current position? Private Sector/ Academia/ Employee of PMU/ Local Financial Sector/ Research/ Ministry Consultant government Commercial Bank NGO/ CBO Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and 30 6.70 2.20 14 7.36 1.08 6 7.17 .75 10 6.50 2.27 16 6.88 2.19 14 7.64 1.22 13 7.15 1.28 corrects its work in real time in Belarus? (1-To no degree at all, 10-To a very significant degree) 76 World Bank Group Country Opinion Survey 2016: Belarus D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? (Select only ONE respons e) Private Sector/ Academia/ Employee PMU/ Local Financial Sector/ NGO/ Research/ Percentage of Respondents of Ministry Consultant government Commercial Bank CBO Think tank Other Weekly 5.3% 6.3% 20.0% 21.4% 0.0% 10.5% 5.0% Monthly 18.4% 12.5% 0.0% 7.1% 4.8% 21.1% 20.0% A few times a year 57.9% 62.5% 20.0% 50.0% 66.7% 47.4% 50.0% Rarely 10.5% 18.8% 40.0% 21.4% 28.6% 21.1% 10.0% Never 7.9% 0.0% 20.0% 0.0% 0.0% 0.0% 15.0% In Belarus, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which of the following bes t des cribes your current pos ition? Private Sector/ Academ ia/ Em ployee of PMU/ Local Financial Sector/ Res earch/ Minis try Cons ultant governm ent Com m ercial Bank NGO/ CBO Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are tim ely 32 7.78 1.34 15 7.00 1.51 5 7.40 .55 12 6.83 2.29 18 6.78 1.70 16 7.56 1.71 15 7.47 1.51 Include appropriate level of s takeholder involvem ent during 33 7.06 2.25 13 7.23 1.83 5 7.60 .89 10 7.20 1.87 15 6.47 1.73 17 7.12 1.83 15 7.40 1.64 preparation Lead to practical s olutions 33 5.97 2.82 13 6.77 1.88 6 7.33 1.21 12 6.92 2.31 16 5.88 1.71 15 6.73 2.28 13 6.77 1.79 Are acces s ible (well written and eas y 34 7.82 1.59 13 7.85 .99 6 6.50 1.05 12 7.58 1.44 17 6.59 1.77 15 7.73 1.22 14 7.71 1.98 to unders tand) Are s ource of relevant inform ation on 35 7.63 1.91 13 7.69 1.55 6 7.17 .75 12 8.08 1.16 20 7.55 1.54 17 7.94 1.14 16 7.44 2.45 global good practices Are adequately dis s em inated 31 7.81 1.83 13 7.77 1.59 6 6.50 .84 11 7.18 2.09 14 7.29 1.77 17 7.00 1.66 17 6.65 2.37 Are trans lated enough into local 33 8.52 1.50 14 7.50 .85 6 7.50 1.05 11 7.36 2.16 18 6.33 2.11 16 7.31 1.85 14 7.79 1.97 language* Are adaptable to Belarus ’s s pecific developm ent challenges and country 31 7.00 1.71 12 6.67 1.30 5 7.60 1.14 10 7.20 2.15 18 7.06 1.59 16 7.25 1.13 15 6.87 1.46 circum s tances *Significantly different between stakeholder groups Which of the following bes t des cribes your current pos ition? Private Sector/ Academ ia/ Em ployee of PMU/ Local Financial Sector/ Res earch/ Minis try Cons ultant governm ent Com m ercial Bank NGO/ CBO Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how s ignificant a contribution do you believe the World Bank Group's knowledge work and 36 7.78 1.61 15 7.73 1.67 8 6.88 1.73 13 7.38 1.98 20 7.95 1.67 18 7.94 1.63 18 7.78 1.44 activities m ake to developm ent res ults in your country? Overall, how would you rate the technical quality of the World Bank 34 7.68 1.34 14 8.00 1.24 6 7.67 1.21 12 7.08 1.73 20 7.65 1.23 17 7.53 1.66 14 8.14 1.17 Group's knowledge work and activities ? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 77 World Bank Group Country Opinion Survey 2016: Belarus E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which of the following bes t des cribes your current pos ition? Private Sector/ Academia/ Employee of PMU/ Local Financial Sector/ Res earch/ Minis try Cons ultant government Commercial Bank NGO/ CBO Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group dis burses 25 9.20 1.22 16 8.88 .81 3 6.67 1.15 8 8.63 .74 12 8.25 2.05 10 8.30 .95 13 8.00 1.35 funds promptly* The World Bank Group effectively monitors and evaluates the projects 28 9.04 1.10 17 8.59 1.00 4 8.00 .82 8 8.50 .93 18 8.06 1.63 18 8.44 .98 15 8.47 1.51 and programs it s upports The World Bank Group’s approvals and reviews are done in a timely 29 7.59 1.52 17 8.29 1.61 3 7.00 1.73 6 7.83 1.17 13 7.85 1.52 13 8.38 1.50 12 8.00 1.81 fas hion The World Bank Group’s “Safeguard 24 6.96 2.79 14 8.07 1.38 4 7.50 1.73 6 8.00 2.19 10 7.80 1.48 10 7.60 1.65 8 7.00 1.51 Policy” requirements are reas onable The World Bank Group’s conditions 26 9.04 1.15 15 8.40 1.18 6 6.83 1.47 9 8.56 1.59 13 8.62 1.71 17 8.24 1.60 15 7.60 1.50 on its lending are reas onable* The World Bank Group takes 30 7.30 1.44 15 7.67 1.23 6 6.33 2.16 10 5.90 2.33 13 6.69 2.18 14 7.00 2.51 13 6.92 1.89 decis ions quickly in Belarus Working with the World Bank Group increas es Belarus ’s ins titutional 33 7.61 2.73 15 8.73 .80 4 7.75 1.50 12 8.42 1.08 22 8.36 1.29 18 8.17 1.62 14 7.86 1.51 capacity Where country s ys tems are adequate, the World Bank Group makes 24 5.75 3.08 15 7.80 2.11 5 7.40 1.52 5 6.00 3.32 11 5.73 2.65 15 7.87 1.73 13 7.08 2.06 appropriate us e of them The World Bank Group provides 29 8.59 1.02 17 8.29 1.05 5 7.20 1.30 10 7.50 1.78 18 8.22 1.73 15 8.67 1.05 16 8.00 1.59 effective implementation s upport *Significantly different between stakeholder groups Which of the following best describes your current position? Private Sector/ Academia/ Employee of PMU/ Local Financial Sector/ Research/ Ministry Consultant government Commercial Bank NGO/ CBO Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to 19 5.68 3.09 7 7.71 1.25 4 6.75 1.26 10 6.00 1.70 17 6.76 .97 11 7.00 1.67 10 7.00 1.33 find solutions that promote private public partnerships in Belarus? (1-To no degree at all, 10-To a very significant degree) 78 World Bank Group Country Opinion Survey 2016: Belarus E. Working with the World Bank Group (continued) Which of the following best describes the World Bank Group’s support in Belarus? (Select only ONE response) Private Sector/ Academia/ Employee PMU/ Local Financial Sector/ NGO/ Research/ Percentage of Respondents of Ministry Consultant government Commercial Bank CBO Think tank Other The World Bank Group is sufficiently selective and focuses on the most important development 59.5% 75.0% 44.4% 64.3% 61.9% 68.4% 60.0% challenges in Belarus The World Bank Group is not sufficiently selective in Belarus, and it is involved in too many areas of 18.9% 6.3% 11.1% 21.4% 23.8% 15.8% 10.0% development Don’t know 21.6% 18.8% 44.4% 14.3% 14.3% 15.8% 30.0% F. The Future Role of the World Bank Group in Belarus Which of the following SHOULD the World Bank Group do to make itself of greater value in Belarus? (Choose no more than TWO) Private Sector/ Academia/ Percentage of Respondents Employee PMU/ Local Financial Sector/ NGO/ Research/ (Responses combined) of Ministry Consultant government Commercial Bank CBO Think tank Other Offer more innovative financial products 16.7% 41.2% 30.0% 21.4% 30.4% 15.8% 20.0% Ensure greater selectivity in its work 8.3% 0.0% 0.0% 14.3% 17.4% 21.1% 10.0% Provide more adequate data/knowledge/statistics/figures on Belarus’s 2.8% 0.0% 0.0% 14.3% 0.0% 0.0% 5.0% economy Improve the competitiveness of its financing 2.8% 5.9% 30.0% 21.4% 17.4% 0.0% 5.0% compared to markets* Reach out more to groups outside of Government* 5.6% 11.8% 10.0% 21.4% 47.8% 26.3% 10.0% Increase the level of capacity development in the 8.3% 23.5% 0.0% 7.1% 4.3% 36.8% 45.0% country* Improve the quality of its experts as related to 2.8% 11.8% 20.0% 7.1% 4.3% 10.5% 5.0% Belarus’s specific challenges Offer more innovative knowledge services 13.9% 5.9% 0.0% 14.3% 8.7% 10.5% 10.0% Collaborate more effectively with Government clients 50.0% 35.3% 30.0% 14.3% 26.1% 15.8% 35.0% Work faster 5.6% 11.8% 10.0% 14.3% 0.0% 0.0% 0.0% Reduce the complexity of obtaining World Bank Group 41.7% 35.3% 50.0% 50.0% 26.1% 42.1% 20.0% financing Other* 16.7% 0.0% 0.0% 0.0% 8.7% 0.0% 0.0% *Significantly different between stakeholder groups 79 World Bank Group Country Opinion Survey 2016: Belarus F. The Future Role of the World Bank Group in Belarus (continued) When considering the combination of services that the World Bank Group offers in Belarus, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Belarus?* (Select only ONE response) Private Sector/ Academia/ Employee PMU/ Local Financial Sector/ NGO/ Research/ Percentage of Respondents of Ministry Consultant government Commercial Bank CBO Think tank Other Financial services 56.8% 52.9% 80.0% 64.3% 34.8% 42.1% 55.0% Knowledge products 5.4% 23.5% 0.0% 14.3% 52.2% 47.4% 20.0% Convening services 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% None of the above 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% The combination is appropriate for Belarus 29.7% 11.8% 0.0% 21.4% 0.0% 10.5% 10.0% Don't know 8.1% 11.8% 20.0% 0.0% 13.0% 0.0% 15.0% *Significantly different between stakeholder groups G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Belarus? (Choose no more than TWO) Private Sector/ Academia/ Percentage of Respondents Employee PMU/ Local Financial Sector/ NGO/ Research/ (Responses combined) of Ministry Consultant government Commercial Bank CBO Think tank Other Social media 13.2% 0.0% 0.0% 14.3% 21.7% 0.0% 5.0% International newspapers 0.0% 0.0% 0.0% 7.1% 4.3% 0.0% 15.0% Local radio* 0.0% 0.0% 20.0% 0.0% 0.0% 0.0% 0.0% International radio* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local television 39.5% 58.8% 10.0% 14.3% 8.7% 11.8% 25.0% International television 13.2% 29.4% 20.0% 0.0% 21.7% 23.5% 0.0% Local newspapers 0.0% 5.9% 20.0% 7.1% 4.3% 0.0% 5.0% Internet* 84.2% 94.1% 60.0% 100.0% 82.6% 100.0% 100.0% Periodicals* 5.3% 5.9% 20.0% 21.4% 26.1% 41.2% 20.0% Other* 28.9% 0.0% 20.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Private Sector/ Academia/ Percentage of Respondents Employee PMU/ Local Financial Sector/ NGO/ Research/ (Responses combined) of Ministry Consultant government Commercial Bank CBO Think tank Other Direct contact with World Bank Group 44.7% 70.6% 12.5% 50.0% 26.1% 40.0% 55.0% World Bank Group’s seminars/workshops/ conferences 55.3% 64.7% 75.0% 28.6% 52.2% 73.3% 45.0% World Bank Group’s publications and other written 36.8% 17.6% 62.5% 21.4% 30.4% 40.0% 60.0% materials World Bank Group’s website* 7.9% 23.5% 25.0% 50.0% 21.7% 6.7% 15.0% Social media 10.5% 5.9% 0.0% 14.3% 21.7% 0.0% 0.0% e-Newsletters 28.9% 17.6% 25.0% 35.7% 34.8% 40.0% 15.0% Other 5.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 80 World Bank Group Country Opinion Survey 2016: Belarus G. Communication and Information Sharing (continued) Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not a list of exceptions?* Private Sector/ Academia/ Employee PMU/ Local Financial Sector/ NGO/ Research/ Percentage of Respondents of Ministry Consultant government Commercial Bank CBO Think tank Other Yes 62.9% 75.0% 10.0% 35.7% 27.3% 52.9% 16.7% No 37.1% 25.0% 90.0% 64.3% 72.7% 47.1% 83.3% *Significantly different between stakeholder groups Have you requested information from the World Bank Group on its activities in the past year?* Private Sector/ Academia/ Employee PMU/ Local Financial Sector/ NGO/ Research/ Percentage of Respondents of Ministry Consultant government Commercial Bank CBO Think tank Other World Bank Group's seminars/workshops/conferences 28.6% 66.7% 100.0% 0.0% 33.3% 0.0% 33.3% World Bank Group's website 14.3% 8.3% 0.0% 60.0% 16.7% 62.5% 66.7% World Bank Group's e-Newsletters 28.6% 16.7% 0.0% 0.0% 16.7% 25.0% 0.0% News/Media 0.0% 8.3% 0.0% 20.0% 0.0% 12.5% 0.0% Colleagues/Friends/Peer organizations 4.8% 0.0% 0.0% 20.0% 33.3% 0.0% 0.0% Other 23.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Have you requested information from the World Bank Group on its activities in the past year? Private Sector/ Academia/ Employee PMU/ Local Financial Sector/ NGO/ Research/ Percentage of Respondents of Ministry Consultant government Commercial Bank CBO Think tank Other Yes 3.7% 23.1% 0.0% 23.1% 27.3% 7.1% 14.3% No 96.3% 76.9% 100.0% 76.9% 72.7% 92.9% 85.7% Were you able to obtain this information? Private Sector/ Academia/ Employee PMU/ Local Financial Sector/ NGO/ Research/ Percentage of Respondents of Ministry Consultant government Commercial Bank CBO Think tank Other 100.0 Yes 100.0% 100.0% 0.0% 100.0% 0.0% 50.0% % No 0.0% 0.0% 0.0% 0.0% 0.0% 100.0% 50.0% Do you have access to the Internet? Private Sector/ Academia/ Employee PMU/ Local Financial Sector/ NGO/ Research/ Percentage of Respondents of Ministry Consultant government Commercial Bank CBO Think tank Other Yes 95.0% 100.0% 100.0% 100.0% 87.5% 100.0% 100.0% No 5.0% 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% 81 World Bank Group Country Opinion Survey 2016: Belarus G. Communication and Information Sharing (continued) Do you use/have used the World Bank Group website?* Private Sector/ Academia/ Employee PMU/ Local Financial Sector/ NGO/ Research/ Percentage of Respondents of Ministry Consultant government Commercial Bank CBO Think tank Other Yes 63.2% 84.6% 11.1% 70.0% 75.0% 100.0% 78.6% No 36.8% 15.4% 88.9% 30.0% 25.0% 0.0% 21.4% *Significantly different between stakeholder groups Do you currently consult the World Bank Group social media sites? Private Sector/ Academia/ Employee PMU/ Local Financial Sector/ NGO/ Research/ Percentage of Respondents of Ministry Consultant government Commercial Bank CBO Think tank Other Yes 16.7% 15.4% 0.0% 10.0% 26.7% 8.3% 7.1% No 83.3% 84.6% 100.0% 90.0% 73.3% 91.7% 92.9% Which Internet connection do you use primarily when visiting a World Bank Group website? Private Sector/ Academia/ Employee PMU/ Local Financial Sector/ NGO/ Research/ Percentage of Respondents of Ministry Consultant government Commercial Bank CBO Think tank Other High speed/WiFi 69.0% 56.3% 57.1% 84.6% 71.4% 82.4% 94.7% Dial-up 31.0% 43.8% 42.9% 15.4% 28.6% 17.6% 5.3% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Private Sector/ Academia/ Employee of PMU/ Local Financial Sector/ Research/ Ministry Consultant government Commercial Bank NGO/ CBO Think tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s 22 8.36 1.76 14 8.36 1.15 2 9.00 0.00 9 6.78 1.39 15 7.07 2.22 15 7.27 2.22 16 7.00 1.37 websites easy to navigate.* I find the information on the World 23 8.91 1.00 14 8.50 1.02 2 8.00 0.00 9 8.11 .78 15 7.60 2.16 15 8.73 1.28 17 7.94 1.30 Bank Group’s websites useful The World Bank Group’s social media channels are valuable sources of 17 4.53 3.24 6 7.67 1.03 2 4.50 3.54 9 5.56 2.92 15 5.07 2.71 10 5.40 2.27 7 5.14 3.02 information about the institution When I need information from the World Bank Group I know how to find 33 9.03 1.07 17 8.47 .94 4 7.75 .96 12 7.67 2.31 21 8.14 1.82 14 7.50 1.51 19 7.63 1.77 it* The World Bank Group is responsive to my information requests and 30 9.37 .93 17 8.82 .81 3 7.67 1.53 5 8.00 1.73 13 8.92 1.75 13 8.38 1.33 16 8.00 1.86 inquiries* *Significantly different between stakeholder groups 82 World Bank Group Country Opinion Survey 2016: Belarus H. Background Information Currently, do you professionally collaborate/work with the World Bank Group in your country?* (Select only ONE response) Private Sector/ Academia/ Employee PMU/ Local Financial Sector/ NGO/ Research/ Percentage of Respondents of Ministry Consultant government Commercial Bank CBO Think tank Other Yes 86.5% 100.0% 50.0% 78.6% 21.7% 68.4% 75.0% No 13.5% 0.0% 50.0% 21.4% 78.3% 31.6% 25.0% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you primarily engage with in Belarus?* (Select only ONE response) Private Sector/ Academia/ Employee PMU/ Local Financial Sector/ NGO/ Research/ Percentage of Respondents of Ministry Consultant government Commercial Bank CBO Think tank Other The World Bank (IBRD) 94.4% 100.0% 100.0% 66.7% 76.2% 88.9% 88.9% The International Finance Corporation (IFC) 5.6% 0.0% 0.0% 33.3% 9.5% 11.1% 11.1% The Multilateral Investment Guarantee Agency (MIGA) 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% *Significantly different between stakeholder groups Do your projects involve both the World Bank and the IFC? Private Sector/ Academia/ Employee PMU/ Local Financial Sector/ NGO/ Research/ Percentage of Respondents of Ministry Consultant government Commercial Bank CBO Think tank Other Yes 43.2% 37.5% 40.0% 58.3% 31.6% 26.3% 38.9% No 56.8% 62.5% 60.0% 41.7% 68.4% 73.7% 61.1% If yes, what was your view of how the two institutions work together in Belarus?* (Select only ONE response) Private Sector/ Academia/ Employee PMU/ Local Financial Sector/ NGO/ Research/ Percentage of Respondents of Ministry Consultant government Commercial Bank CBO Think tank Other The two institutions work well together 68.8% 100.0% 0.0% 71.4% 0.0% 80.0% 85.7% The way the two institutions work together needs 6.3% 0.0% 25.0% 14.3% 33.3% 0.0% 14.3% improvement The two institutions do not work well together 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% Don't know 25.0% 0.0% 75.0% 0.0% 66.7% 20.0% 0.0% *Significantly different between stakeholder groups 83 World Bank Group Country Opinion Survey 2016: Belarus H. Background Information (continued) Which of the following describes most of your exposure to the World Bank Group in Belarus? (Choose no more than TWO) Private Sector/ Academia/ Percentage of Respondents Employee PMU/ Local Financial Sector/ NGO/ Research/ (Responses combined) of Ministry Consultant government Commercial Bank CBO Think tank Other Observer (i.e., follow in media, discuss in informal 5.3% 0.0% 0.0% 14.3% 5.0% 11.1% 5.0% conversations, etc.) Use World Bank Group reports/data* 10.5% 11.8% 37.5% 42.9% 50.0% 38.9% 45.0% Engage in World Bank Group related/sponsored 39.5% 35.3% 12.5% 21.4% 65.0% 50.0% 25.0% events/activities* Collaborate as part of my professional duties* 84.2% 76.5% 62.5% 57.1% 35.0% 50.0% 55.0% Use World Bank Group website for information, data, 2.6% 23.5% 12.5% 21.4% 30.0% 33.3% 35.0% research, etc.* *Significantly different between stakeholder groups What’s your gender? Private Sector/ Academia/ Employee PMU/ Local Financial Sector/ NGO/ Research/ Percentage of Respondents of Ministry Consultant government Commercial Bank CBO Think tank Other Female 52.6% 58.8% 50.0% 28.6% 34.8% 57.9% 25.0% Male 47.4% 41.2% 50.0% 71.4% 65.2% 42.1% 75.0% 84 World Bank Group Country Opinion Survey 2016: Belarus Appendix C: Responses to Indicator Questions by Geographic Locations Minsk N=122 Oblast capital N=18 Oblast capital N=2 B. Overall Attitudes toward the World Bank Group Which best represents your geographic location? Minsk Oblast capital Region N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank 106 7.46 1.51 13 7.92 1.61 2 6.50 2.12 Group’s effectiveness in Belarus. (1-Not effective at all, 10-Very effective) To what extent do you agree with the following statements about the World Bank Group’s w ork in Belarus? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Minsk Oblast capital Region N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 116 6.50 1.88 13 6.00 2.00 1 5.00 - development in Belarus The World Bank Group’s work is aligned with what I consider 109 7.11 1.48 10 6.10 2.13 2 7.00 1.41 the development priorities for Belarus To what extent is the World Bank Group an effective development partner in Belarus, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Minsk Oblast capital Region N Mean SD N Mean SD N Mean SD Responsiveness to needs 107 6.73 1.94 13 6.15 2.27 1 6.00 Flexibility (in terms of the institution’s products and services) 94 6.13 1.68 10 5.50 .97 1 4.00 Flexibility (in terms of changing country circumstances) 99 6.42 1.70 10 5.80 1.40 1 4.00 Being inclusive 80 6.61 1.78 8 6.13 .99 1 8.00 Openness (sharing data and other information) 110 7.62 1.63 12 6.67 1.87 Collaboration with the Government 102 8.12 1.42 12 7.42 1.44 1 6.00 The speed in which it gets things accomplished on the 107 7.03 1.87 10 6.20 1.40 ground Ease of access to the people at the World Bank Group who 110 8.38 1.64 14 7.57 2.24 are making decisions important to my work Collaboration with civil society 53 6.58 1.75 7 5.86 1.21 1 9.00 Staff accessibility 108 8.52 1.60 15 8.20 1.26 1 9.00 Collaboration with other donors and development partners 65 7.00 1.44 6 6.50 1.97 Collaboration with the private sector 64 6.69 1.47 7 6.00 2.16 Straightforwardness and honesty 103 8.07 1.72 9 8.11 1.54 Treating clients and stakeholders in Belarus with respect 108 8.58 1.63 10 8.70 1.25 Being a long-term partner 100 8.72 1.20 11 7.91 1.92 1 8.00 85 World Bank Group Country Opinion Survey 2016: Belarus C. World Bank Group’s Effectiveness and Results Which best represents your geographic location? Minsk Oblast capital Region N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 107 6.93 1.39 13 5.92 1.98 2 6.50 .71 achieve development results in Belarus? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Belarus? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Minsk Oblast capital Region N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 113 7.62 1.65 15 6.60 2.50 2 8.50 .71 needs of Belarus The World Bank Group meets Belarus’s needs for knowledge 104 7.30 1.51 10 6.20 1.32 2 6.00 1.41 services* *Significantly different between geographic locations D. The World Bank Group’s Knowledge Work and Activities In Belarus, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Minsk Oblast capital Region N Mean SD N Mean SD N Mean SD Are adaptable to Belarus’s specific development challenges 98 7.00 1.55 9 7.22 1.30 1 9.00 and country circumstances Which best represents your geographic location? Minsk Oblast capital Region N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 113 7.80 1.59 14 7.00 1.80 2 9.00 1.41 development results in your country? Overall, how would you rate the technical quality of the World 105 7.70 1.38 11 7.45 1.21 2 8.50 2.12 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Minsk Oblast capital Region N Mean SD N Mean SD N Mean SD The World Bank Group takes decisions quickly in Belarus 89 7.01 1.88 13 6.85 2.03 Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group 79 6.86 2.43 9 5.56 3.32 1 10.00 makes appropriate use of them 86 World Bank Group Country Opinion Survey 2016: Belarus Appendix D: Responses to Selected Questions by Level of Collaboration with the World Bank Group18 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY16 Belarus COS questionnaire: All 10-point scale questions and question B4 “When thinking about how the World Bank Group can have the most impact on development results in Belarus, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Belarus?” Collaborating with the WBG N=99 Not collaborating with the WBG N=42 B. Overall Attitudes toward the World Bank Group Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 98 7.49 1.55 41 6.32 2.18 Belarus?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Overall, please rate your impression of the World Bank 88 7.72 1.34 32 6.81 1.79 Group’s effectiveness in Belarus.* (1-Not effective at all, 10-Very effective) *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Belarus 84 8.35 1.19 25 7.76 1.09 solve its most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators 18Only 141 respondents provided the information about whether they collaborate with the World Bank Group (question H3 in the questionnaire). Thus only these respondents were included in the analysis presented in this appendix. 87 World Bank Group Country Opinion Survey 2016: Belarus B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Belarus, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Belarus? (Choose no more than THREE) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Health 17.2% 19.0% Transport 15.2% 4.8% Global/regional integration* 0.0% 9.5% Job creation/employment 19.2% 28.6% Public sector governance/reform 38.4% 33.3% Social protection 5.1% 0.0% Agriculture/rural development 2.0% 7.1% Foreign direct investment 24.2% 23.8% Education 14.1% 26.2% Energy/energy efficiency* 37.4% 19.0% Financial markets 11.1% 7.1% Urban development 2.0% 7.1% Economic growth 32.3% 35.7% Private sector development 26.3% 31.0% Water and sanitation 10.1% 4.8% Food security 0.0% 0.0% Environmental sustainability/climate change 21.2% 14.3% Information and communications technology 11.1% 7.1% Trade and exports 3.0% 2.4% Equality of opportunity/gender equity 0.0% 2.4% Regulatory framework 2.0% 4.8% Poverty reduction 4.0% 7.1% Anti corruption 1.0% 0.0% *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group’s work in Belarus? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 94 6.66 1.78 35 5.74 1.95 development in Belarus* The World Bank Group’s work is aligned with what I consider 85 7.18 1.47 35 6.57 1.63 the development priorities for Belarus* *Significantly different between collaborators and non-collaborators 88 World Bank Group Country Opinion Survey 2016: Belarus B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Belarus, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Responsiveness to needs* 90 6.91 1.97 30 5.90 1.83 Flexibility (in terms of the institution’s products and services) 78 6.22 1.62 26 5.50 1.61 Flexibility (in terms of changing country circumstances) 79 6.38 1.61 30 6.23 1.92 Being inclusive 59 6.81 1.75 29 6.14 1.62 Openness (sharing data and other information)* 88 7.74 1.49 33 6.88 1.93 Collaboration with the Government 80 8.18 1.32 34 7.62 1.63 The speed in which it gets things accomplished on the 85 7.18 1.75 31 6.32 1.99 ground* Ease of access to the people at the World Bank Group who 93 8.67 1.41 30 7.07 2.07 are making decisions important to my work* Collaboration with civil society 38 6.71 1.61 22 6.18 1.89 Staff accessibility* 93 8.71 1.35 30 7.73 1.93 Collaboration with other donors and development partners 46 7.17 1.35 24 6.50 1.64 Collaboration with the private sector 46 6.87 1.34 24 6.17 1.83 Straightforwardness and honesty 82 8.10 1.82 29 7.93 1.28 Treating clients and stakeholders in Belarus with respect 89 8.60 1.72 28 8.54 1.14 Being a long-term partner* 84 8.77 1.15 27 8.15 1.59 *Significantly different between collaborators and non-collaborators C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Belarus? (1-Not important at all, 10-Very important) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Financial markets 84 7.57 2.25 32 7.75 1.92 Transport* 88 7.70 1.64 36 6.14 2.40 Anti corruption 73 5.47 2.85 36 5.25 2.78 Urban development* 86 7.73 1.80 37 6.81 2.25 Environmental sustainability/climate change 86 7.71 1.83 37 7.54 2.06 Trade and exports 81 7.25 1.83 34 6.97 1.90 Information and communications technology 82 7.48 1.77 35 7.11 1.73 Poverty reduction 88 7.27 2.14 35 7.20 2.39 Equality of opportunity/gender equity 78 5.54 2.80 34 5.65 2.40 Private sector development 84 8.39 1.61 37 8.32 1.72 Foreign direct investment 91 8.48 1.36 39 8.08 2.11 Water and sanitation* 86 7.17 2.04 38 6.26 2.20 Regulatory framework 85 6.68 2.66 35 7.11 1.79 Economic growth 89 8.87 1.29 36 8.69 1.56 Energy/energy efficiency* 91 8.66 1.35 38 7.89 1.56 Public sector governance/reform 84 8.11 1.84 38 7.76 2.21 Job creation/employment 87 7.93 2.08 38 7.92 1.51 Social protection 87 7.53 2.05 37 6.86 2.28 Agriculture/rural development 88 7.07 2.43 38 6.74 2.10 Global/regional integration 84 6.75 2.31 36 6.69 2.25 Food security 87 6.23 2.30 37 6.38 2.06 Health 90 8.30 1.58 37 8.03 1.28 Education 90 8.31 1.37 38 7.95 1.54 *Significantly different between collaborators and non-collaborators 89 World Bank Group Country Opinion Survey 2016: Belarus C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Belarus? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Equality of opportunity/gender equity 19 4.42 2.76 14 5.79 2.15 Information and communications technology 25 5.48 2.74 14 5.79 2.04 Transport* 60 7.93 1.42 22 6.91 1.82 Urban development* 20 5.40 1.43 15 6.40 1.45 Environmental sustainability/climate change 50 7.48 1.52 20 7.40 1.35 Regulatory framework 38 6.03 2.39 18 6.11 1.78 Poverty reduction 24 5.08 2.57 18 5.44 2.18 Anti corruption 18 4.17 2.38 13 5.08 1.61 Private sector development* 38 7.24 1.30 19 5.74 1.94 Foreign direct investment 39 6.92 1.49 18 6.33 2.11 Water and sanitation 59 8.02 1.55 20 7.60 1.54 Trade and exports 24 5.00 2.69 15 5.33 1.88 Economic growth 41 6.41 2.11 22 6.14 2.23 Health* 38 7.39 1.33 19 6.05 2.12 Public sector governance/reform 45 6.56 2.51 22 5.32 2.21 Job creation/employment 24 5.08 2.47 14 5.21 1.53 Financial markets 32 6.03 2.95 15 4.80 2.48 Energy/energy efficiency* 68 8.31 1.40 29 7.62 1.88 Global/regional integration 28 5.32 2.45 15 6.00 1.41 Food security 17 4.29 2.37 15 5.40 1.50 Education* 41 7.29 1.40 22 5.95 1.68 Social protection 22 5.64 3.09 17 5.53 2.03 Agriculture/rural development 21 4.86 2.52 16 5.25 2.11 *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 86 7.05 1.34 35 6.23 1.68 achieve development results in Belarus?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group in Belarus? (1-Strongly disagree, 10-Strongly agree) Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD The World Bank Group’s financial ins truments (i.e., inves tment lending, Development Policy Loan, Trus t Funds , 95 7.74 1.63 34 6.88 2.07 Program 4 Res ult, etc.) meet the needs of Belarus * The World Bank Group meets Belarus ’s needs for knowledge s ervices (e.g., res earch, analys is , data, technical 82 7.44 1.41 33 6.52 1.64 as s is tance)* *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and corrects its work in real time in Belarus? 76 7.12 1.75 27 6.70 1.92 (1-To no degree at all, 10-To a very significant degree) 90 World Bank Group Country Opinion Survey 2016: Belarus D. The World Bank Group’s Knowledge Work and Activities In Belarus, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Are timely 80 7.49 1.51 33 6.94 1.78 Include appropriate level of stakeholder involvement during 80 7.15 2.03 28 6.96 1.40 preparation Lead to practical solutions 77 6.56 2.39 31 6.13 1.88 Are accessible (well written and easy to understand) 79 7.67 1.60 32 7.06 1.46 Are source of relevant information on global good practices 83 7.69 1.70 36 7.56 1.59 Are adequately disseminated* 78 7.53 1.80 31 6.61 1.84 Are translated enough into local language* 82 7.80 1.66 30 6.93 2.10 Are adaptable to Belarus’s specific development challenges 75 7.04 1.58 32 7.03 1.45 and country circumstances *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 91 7.66 1.51 37 7.92 1.91 development results in your country? Overall, how would you rate the technical quality of the World 82 7.80 1.28 35 7.40 1.56 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD The World Bank Group disburses funds promptly 72 8.63 1.28 16 8.38 1.63 The World Bank Group effectively monitors and evaluates the 83 8.61 1.19 25 8.28 1.34 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 78 7.94 1.59 16 7.81 1.33 timely fashion The World Bank Group’s “Safeguard Policy” requirements are 60 7.30 2.17 17 8.12 1.27 reasonable The World Bank Group’s conditions on its lending are 79 8.39 1.44 23 8.26 1.74 reasonable The World Bank Group takes decisions quickly in Belarus 81 7.06 1.75 20 6.70 2.45 Working with the World Bank Group increases Belarus’s 85 8.11 1.93 33 8.06 1.58 institutional capacity Where country systems are adequate, the World Bank Group 71 6.62 2.70 17 7.47 1.77 makes appropriate use of them The World Bank Group provides effective implementation 85 8.26 1.34 25 8.12 1.51 support Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public 53 6.57 2.23 26 6.54 1.33 partnerships in Belarus? (1-To no degree at all, 10-To a very significant degree) 91 World Bank Group Country Opinion Survey 2016: Belarus G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate. 65 7.63 1.75 28 7.54 2.03 I find the information on the World Bank Group’s websites 68 8.40 1.08 28 8.18 1.93 useful The World Bank Group’s social media channels are valuable 42 5.14 3.10 24 5.50 2.19 sources of information about the institution When I need information from the World Bank Group I know 88 8.49 1.37 32 7.47 1.95 how to find it* The World Bank Group is responsive to my information 82 8.77 1.33 16 8.50 1.79 requests and inquiries *Significantly different between collaborators and non-collaborators 92 World Bank Group Country Opinion Survey 2016: Belarus Appendix E: Responses to Selected Questions by Year19 *All data presented in this appendix are weighted. As a result, means of the FY 2016 data and the total number of respondents each year will be slightly different from those in FY 2012 appendices. FY ’13 Number of comparable respondents = 101  FY ’16 Number of comparable respondents = 130 By weighting, FY 2013 and FY 2016 have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY2013 FY2016 Office of the President; Office of the Prime Minister; Office of Minister 5.00% 5.00% Government institutions 25.00% 25.00% Local government 10.00% 10.00% Bilateral/multilateral agencies 5.00% 5.00% Civil society 20.00% 20.00% Private sector 15.00% 15.00% Academia 15.00% 15.00% Media 5.00% 5.00% B. Overall Attitudes toward the World Bank Group year FY 2016 FY 2013 N Mean SD N Mean SD How familiar are you with the work of the World 128 7.23 1.78 99 6.56 1.95 Bank Group in Belarus?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between FY2016 and FY2013 year FY 2016 FY 2013 N Mean SD N Mean SD Overall, please rate your impression of the World 113 7.40 1.55 84 7.03 1.62 Bank Group’s effectiveness in Belarus. (1-Not effective at all, 10-Very effective) year FY 2016 FY 2013 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and 103 8.19 1.24 73 7.84 1.73 knowledge) to help Belarus solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 19 Only those questions that were asked in the FY ’13 and FY ’16 country opinion surveys, with similar response scales/options, are presented. 93 World Bank Group Country Opinion Survey 2016: Belarus B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Belarus? (1-Strongly disagree, 10-Strongly agree) year FY 2016 FY 2013 N Mean SD N Mean SD Overall the World Bank Group currently plays a 119 6.42 1.87 92 6.04 2.26 relevant role in development in Belarus The World Bank Group’s work is aligned with what I consider the development priorities for 113 7.05 1.56 94 6.58 1.84 Belarus* *Significantly different between FY2016 and FY2013 To what extent is the World Bank Group an effective development partner in Belarus, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) year FY 2016 FY 2013 N Mean SD N Mean SD Res pons ivenes s to needs 111 6.61 2.00 86 6.96 1.76 Flexibility (in term s of the ins titution’s products 95 6.11 1.70 84 6.67 1.71 and s ervices )* Flexibility (in term s of changing country 99 6.40 1.70 82 6.33 1.75 circum s tances ) Being inclus ive 86 6.65 1.71 82 6.92 1.84 Opennes s (sharing data and other inform ation) 114 7.46 1.70 85 7.37 1.74 Collaboration with the Governm ent 105 7.94 1.51 82 8.02 1.51 The s peed in which it gets things accom plis hed 103 6.89 1.90 on the ground Eas e of acces s to the people at the World Bank Group who are m aking decis ions im portant to 116 8.14 1.79 m y work Collaboration with civil s ociety 59 6.55 1.71 Staff acces s ibility 114 8.31 1.62 84 7.93 1.82 Collaboration with other donors and 69 6.89 1.55 63 6.89 1.76 developm ent partners Collaboration with the private s ector 73 6.57 1.63 Straightforwardnes s and hones ty 105 8.13 1.58 80 7.69 1.90 Treating clients and s takeholders in Belarus 109 8.67 1.46 91 8.51 1.59 with res pect Being a long-term partner 104 8.57 1.31 *Significantly different between FY2016 and FY2013 94 World Bank Group Country Opinion Survey 2016: Belarus C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Belarus? (1-Not effective at all, 10-Very effective) year FY 2016 FY 2013 N Mean SD N Mean SD Equality of opportunity/gender equity* 32 5.13 2.47 43 6.29 1.77 Information and communications technology 40 5.89 2.28 44 6.05 1.87 Transport* 76 7.57 1.76 51 6.85 1.86 Urban development 34 5.87 1.56 42 5.60 1.94 Environmental sustainability/climate change 63 7.38 1.55 Regulatory framework 55 6.13 1.97 58 6.39 1.87 Poverty reduction 42 5.52 2.26 52 6.36 1.98 Anti corruption 30 4.74 1.97 37 4.95 2.15 Private sector development 57 6.49 1.67 Foreign direct investment 54 6.65 1.77 60 6.18 1.94 Water and sanitation* 72 7.74 1.68 59 6.73 2.05 Trade and exports* 37 5.11 2.25 44 6.50 1.86 Economic growth* 58 6.28 2.15 57 7.12 1.45 Health* 52 6.81 1.79 32 5.54 2.29 Public sector governance/reform 65 6.20 2.36 54 6.88 1.86 Job creation/employment 38 5.38 1.98 49 6.09 1.98 Financial markets 46 5.83 2.75 45 5.71 2.00 Energy/energy efficiency 87 8.00 1.67 64 7.49 1.74 Global/regional integration 42 5.83 1.96 35 5.42 2.23 Food security 30 5.04 1.82 30 4.84 2.31 Education* 58 6.78 1.73 36 5.73 2.26 Social protection 36 5.78 2.51 46 6.17 2.46 Agriculture/rural development 35 5.08 2.16 37 5.30 2.11 *Significantly different between FY2016 and FY2013 year FY 2016 FY 2013 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in 113 6.73 1.53 94 6.52 1.80 Belarus? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Belarus? (1-Strongly disagree, 10-Strongly agree) year FY 2016 FY 2013 N Mean SD N Mean SD The World Bank Group’s financial instruments (i.e., investment lending, Development Policy 122 7.55 1.82 93 7.18 1.91 Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Belarus The World Bank Group meets Belarus’s needs for knowledge services (e.g., research, analysis, 109 7.14 1.53 90 7.18 1.96 data, technical assistance) 95 World Bank Group Country Opinion Survey 2016: Belarus D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents FY 2013 FY 2016 Weekly 3.1% 10.3% Monthly 22.4% 16.7% A few times a year 40.8% 50.8% Rarely 27.6% 19.0% Never 6.1% 3.2% In Belarus, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) year FY 2016 FY 2013 N Mean SD N Mean SD Are tim ely 106 7.38 1.67 87 7.06 1.75 Include appropriate level of s takeholder 102 7.23 1.82 81 6.99 1.89 involvem ent during preparation Lead to practical s olutions 100 6.57 2.19 Are acces s ible (well written and eas y to 105 7.53 1.63 89 7.70 1.90 unders tand) Are s ource of relevant inform ation on global 111 7.78 1.54 85 7.40 1.81 good practices Are adequately dis s em inated* 102 7.42 1.85 82 6.64 1.79 Are trans lated enough into local language 106 7.57 1.93 80 7.90 1.64 Are adaptable to Belarus ’s s pecific developm ent 101 7.21 1.56 85 7.57 1.68 challenges and country circum s tances *Significantly different between FY2016 and FY2013 year FY 2016 FY 2013 N Mean SD N Mean SD Overall, how s ignificant a contribution do you believe the World Bank Group's knowledge work 119 7.79 1.64 90 6.64 2.04 and activities m ake to developm ent res ults in your country?* Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 109 7.69 1.41 87 7.43 1.66 activities ? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between FY2016 and FY2013 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) year FY 2016 FY 2013 N Mean SD N Mean SD The World Bank Group dis burs es funds 74 8.42 1.41 70 6.97 1.96 prom ptly* The World Bank Group effectively m onitors and evaluates the projects and program s it 96 8.48 1.30 81 7.46 1.93 s upports * The World Bank Group’s approvals and reviews 81 7.86 1.56 68 7.97 1.60 are done in a tim ely fas hion The World Bank Group’s “Safeguard Policy” 64 7.46 1.95 47 7.50 1.59 requirem ents are reas onable The World Bank Group’s conditions on its 93 8.35 1.59 70 7.60 1.78 lending are reas onable* The World Bank Group takes decis ions quickly 90 6.90 2.03 in Belarus Working with the World Bank Group increas es 108 8.23 1.71 84 7.43 1.90 Belarus ’s ins titutional capacity* Where country s ys tem s are adequate, the World 74 6.91 2.53 48 7.30 1.74 Bank Group m akes appropriate us e of them The World Bank Group provides effective 100 8.24 1.51 69 8.12 1.55 im plem entation s upport *Significantly different between FY2016 and FY2013 96 World Bank Group Country Opinion Survey 2016: Belarus G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not a list of exceptions?* Percentage of Respondents FY 2013 FY 2016 Yes 22.8% 38.8% No 77.2% 61.2% *Significantly different between FY2016 and FY2013 Have you requested information from the World Bank Group on its activities in the past year?* Percentage of Respondents FY 2013 FY 2016 Yes 38.4% 18.4% No 61.6% 81.6% *Significantly different between FY2016 and FY2013 Were you able to obtain this information?* Percentage of Respondents FY 2013 FY 2016 Yes 100.0% 80.0% No 0.0% 20.0% *Significantly different between FY2016 and FY2013 Do you have access to the Internet? Percentage of Respondents FY 2013 FY 2016 Yes 98.9% 96.8% No 1.1% 3.2% Do you use/have used the World Bank Group website? Percentage of Respondents FY 2013 FY 2016 Yes 79.6% 73.0% No 20.4% 27.0% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) year FY 2016 FY 2013 N Mean SD N Mean SD I find the World Bank Group’s websites easy to 88 7.48 1.79 74 7.32 1.72 navigate. I find the information on the World Bank Group’s 89 8.12 1.43 73 7.79 1.59 websites useful When I need information from the World Bank 109 8.06 1.62 92 8.08 1.91 Group I know how to find it The World Bank Group is responsive to my 86 8.54 1.65 67 8.38 1.87 information requests and inquiries 97 World Bank Group Country Opinion Survey 2016: Belarus Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in Belarus? (Choose no more than TWO) collaborate/work with the World Bank Indicator Question Group in your country? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not collaborating Collaborating with No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG the WBG Overall, please rate your impression of the World Bank 6.81 7.72 7.50 7.29 7.63 7.17 7.44 7.58 7.24 7.64 7.53 7.35 Group’s effectiveness in Belarus. Overall the World Bank Group currently plays a relevant 5.74 6.66 6.43 6.75 6.64 6.00 6.48 6.40 5.91 6.75 6.50 6.25 role in development in Belarus The World Bank Group’s work is aligned with what I 6.57 7.18 7.04 7.14 6.95 7.23 6.97 7.16 7.13 6.99 7.13 6.67 consider the development priorities for Belarus Responsiveness to needs 5.90 6.91 6.66 7.00 6.89 6.20 6.63 6.75 6.22 6.93 6.70 6.59 Flexibility (in terms of the institution’s products and 5.50 6.22 6.04 6.33 6.11 5.93 6.20 5.85 5.79 6.20 6.18 5.62 services) Flexibility (in terms of changing country circumstances) 6.23 6.38 6.34 6.38 6.34 6.37 6.32 6.38 6.19 6.43 6.52 5.67 Being inclusive 6.14 6.81 6.56 7.00 6.60 6.57 6.39 6.84 6.77 6.46 6.55 6.79 Openness (sharing data and other information) 6.88 7.74 7.59 6.88 7.70 7.19 7.65 7.38 7.27 7.69 7.55 7.50 Collaboration with the Government 7.62 8.18 8.02 7.83 8.16 7.69 7.93 8.14 7.66 8.19 7.99 8.09 The speed in which it gets things accomplished on the 6.32 7.18 6.95 7.29 7.17 6.48 6.91 7.07 6.73 7.11 6.99 6.90 ground Ease of access to the people at the World Bank Group 7.07 8.67 8.43 7.14 8.62 7.67 8.36 8.35 7.77 8.64 8.35 8.38 who are making decisions important to my work Collaboration with civil society 6.18 6.71 6.54 6.80 6.86 6.09 6.68 6.42 6.14 6.97 6.56 6.58 Staff accessibility 7.73 8.71 8.54 8.00 8.67 8.09 8.41 8.66 8.16 8.67 8.60 8.09 Collaboration with other donors and development 6.50 7.17 7.07 6.33 7.20 6.67 7.00 7.00 6.81 7.13 6.96 7.20 partners Collaboration with the private sector 6.17 6.87 6.69 6.33 6.66 6.66 6.67 6.64 6.40 6.86 6.69 6.50 Straightforwardness and honesty 7.93 8.10 8.09 8.25 8.19 7.88 8.00 8.26 8.24 8.03 7.98 8.59 Treating clients and stakeholders in Belarus with respect 8.54 8.60 8.60 8.63 8.59 8.64 8.38 8.90 8.73 8.53 8.61 8.57 Being a long-term partner 8.15 8.77 8.71 7.83 8.79 8.30 8.72 8.57 8.30 8.85 8.71 8.45 To what extent does the World Bank Group’s work help to 6.23 7.05 6.84 6.86 6.97 6.57 6.83 6.86 6.58 6.99 6.78 7.04 achieve development results in Belarus? The World Bank Group’s financial instruments meet the 6.88 7.74 7.62 7.33 7.69 7.43 7.55 7.69 7.51 7.66 7.60 7.64 needs of Belarus The World Bank Group meets Belarus’s needs for 6.52 7.44 7.25 7.43 7.32 7.15 7.36 7.08 7.12 7.35 7.25 7.31 knowledge services The World Bank Group's knowledge work and activities are adaptable to Belarus’s specific development 7.03 7.04 7.05 6.20 6.96 7.12 6.88 7.19 6.92 7.06 6.95 7.22 challenges and country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make 7.92 7.66 7.77 7.14 7.65 7.92 7.64 7.89 7.58 7.82 7.70 7.88 to development results in your country? Overall, how would you rate the technical quality of the 7.40 7.80 7.74 7.29 7.79 7.57 7.59 7.93 7.68 7.73 7.62 8.09 World Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in Belarus 6.70 7.06 6.96 7.75 7.20 6.33 6.95 7.05 6.93 7.01 6.88 7.53 Where country systems are adequate, the World Bank 7.47 6.62 6.61 9.00 6.59 7.17 6.79 6.69 7.31 6.51 6.58 7.50 Group makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 98 World Bank Group Country Opinion Survey 2016: Belarus Appendix G: Belarus FY 2016 Questionnaire World Bank Group Country Survey FY16 – Belarus The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Belarus or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Belarus, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Belarus. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING BELARUS A1. In general would you say that Belarus is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 99 World Bank Group Country Opinion Survey 2016: Belarus SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Belarus. Please identify which of the following you consider the most important development priorities in Belarus? (Choose no more than THREE) 1 Global/regional integration 13 Water and sanitation 2 Food security 14 Environmental sustainability/climate change Public sector governance/reform (i.e., government 3 effectiveness, public financial management, public 15 Health expenditure, fiscal system reform) Social protection (e.g., pensions, targeted social 4 16 Poverty reduction assistance) 5 Equality of opportunity/gender equity 17 Transport (e.g., roads, bridges, transportation) 6 Private sector development 18 Education 7 Foreign direct investment 19 Trade and exports 8 Urban development 20 Anti corruption 9 Energy/energy efficiency 21 Regulatory framework 10 Job creation/employment 22 Economic growth 11 Agriculture/rural development 23 Information and communications technology 12 Financial markets A3. The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to avoiding threat of poverty in Belarus? (Choose no more than THREE) 1 Water and sanitation 12 Anti corruption 2 Equality of opportunity/gender equity 13 Education 3 Agriculture/rural development 14 Foreign direct investment 4 Environmental sustainability/climate change 15 Energy/energy efficiency Public sector governance/reform (i.e., government 5 Global/regional integration 16 effectiveness, public financial management, public expenditure, fiscal system reform) 6 Economic growth 17 Private sector development 7 Urban development 18 Health 8 Regulatory framework 19 Job creation/employment Social protection (e.g., pensions, targeted social 9 20 Financial markets assistance) 10 Transport (e.g., roads, bridges, transportation) 21 Trade and exports 11 Information and communications technology 22 Food security 100 World Bank Group Country Opinion Survey 2016: Belarus SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Belarus? (Choose no more than TWO) 1 Consistent economic growth 2 More reliable social safety net 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Better employment opportunities for young people 11 Better employment opportunities for women 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Other (please specify):_____________________________________ A5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Belarus? (Select only ONE response) 1 A very big problem 2 A moderately big problem 3 A small problem 4 Not a problem at all 5 Don’t know A6. In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? (Select only ONE response) 1 A very serious problem 2 A somewhat serious problem 3 Not too serious problem 4 Not a problem 5 Don’t know 101 World Bank Group Country Opinion Survey 2016: Belarus SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Belarus? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Belarus. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Belarus solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in Belarus, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Belarus? (Choose no more than THREE) 1 Health 13 Economic growth 2 Transport (e.g., roads, bridges, transportation) 14 Private sector development 3 Global/regional integration 15 Water and sanitation 4 Job creation/employment 16 Food security Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 17 Environmental sustainability/climate change expenditure, fiscal system reform) Social protection (e.g., pensions, targeted social 6 18 Information and communications technology assistance) 7 Agriculture/rural development 19 Trade and exports 8 Foreign direct investment 20 Equality of opportunity/gender equity 9 Education 21 Regulatory framework 10 Energy/energy efficiency 22 Poverty reduction 11 Financial markets 23 Anti corruption 12 Urban development 102 World Bank Group Country Opinion Survey 2016: Belarus SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Belarus? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Policy advice, studies, analyses   2 Data and statistics   3 Convening/facilitating   4 Financial resources   5 Capacity development   6 Technical assistance   Help to bring discipline/effective supervision to 7   implementation of investment projects 8 Mobilizing third party financial resources   9 Donor coordination   Linkage to non-Bank expertise (i.e., South-South 10   knowledge sharing) 11 Other (please specify): ________________________   B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Belarus? (Choose no more than TWO) 1 Too influenced by developed countries 2 Not exploring alternative policy options 3 Not collaborating enough with stakeholders outside the Government 4 Its advice and strategies do not lend themselves to practical problem solving 5 Not enough public disclosure of its work 6 Arrogant in its approach 7 Not client focused 8 The credibility of its knowledge/data 9 World Bank Group’s processes too complex 10 Not willing to honestly criticize policies and reform efforts in the country 11 Staff too inaccessible 12 Imposing technocratic solutions without regard to political realities 13 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational pol icies and procedures) 14 Not aligned with other donors’ work 15 Not aligned with country priorities 16 Not adequately sensitive to political/social realities in Belarus 17 Other (please specify): __________________________________________________ 18 Don’t know 103 World Bank Group Country Opinion Survey 2016: Belarus SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B7. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Belarus? (Choose no more than TWO) 1 Trust Fund management 2 Knowledge products/services (analytical work, studies, surveys, etc.) 3 Capacity development 4 Technical assistance (advice, best practice, international experience, etc.) 5 Investment lending (financing specific projects) 6 Policy based lending / budget support to the Government 7 Multi-sectoral approaches 8 Other (please specify): __________________________________________________ 9 Don’t know B8. To what extent do you believe that the World Bank Group’s work and support help the poorest in Belarus? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Parliament 7 NGOs/Community Based Organizations (CBOs) 2 Donor community 8 Youth/university groups 3 Media 9 Beneficiaries 4 Local Government 10 Foundations 5 Private sector 11 Other (please specify): _____________________ 6 Academia/think tanks/research institutes 12 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Belarus? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B10 1 2 3 4 5 6 7 8 9 10  relevant role in development in Belarus The World Bank Group’s work is aligned with what I B11 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Belarus 104 World Bank Group Country Opinion Survey 2016: Belarus SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Belarus, in terms of each of the following? To no To a very Don't degree at significant know all degree B12 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B13 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B14 1 2 3 4 5 6 7 8 9 10  circumstances) B15 Being inclusive 1 2 3 4 5 6 7 8 9 10  B16 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B17 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B18 1 2 3 4 5 6 7 8 9 10  the ground Ease of access to the people at the World Bank B19 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10  work B20 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B21 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B22 1 2 3 4 5 6 7 8 9 10  partners B23 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B24 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Belarus with B25 1 2 3 4 5 6 7 8 9 10  respect B26 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B27. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The Government works inefficiently 2 Poor donor coordination 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 There is not an adequate level of citizen/civil society participation 6 The World Bank Group works too slowly 7 The World Bank Group does not do adequate follow through/follow-up 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Other (please specify): ________________________________________ 105 World Bank Group Country Opinion Survey 2016: Belarus SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Belarus? Not important Very Don't at all important know 1 Financial markets 1 2 3 4 5 6 7 8 9 10  2 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  3 Anti corruption 1 2 3 4 5 6 7 8 9 10  4 Urban development 1 2 3 4 5 6 7 8 9 10  5 Environmental sustainability/climate change 1 2 3 4 5 6 7 8 9 10  6 Trade and exports 1 2 3 4 5 6 7 8 9 10  7 Information and communications technology 1 2 3 4 5 6 7 8 9 10  8 Poverty reduction 1 2 3 4 5 6 7 8 9 10  9 Equality of opportunity/gender equity 1 2 3 4 5 6 7 8 9 10  10 Private sector development 1 2 3 4 5 6 7 8 9 10  11 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  12 Water and sanitation 1 2 3 4 5 6 7 8 9 10  13 Regulatory framework 1 2 3 4 5 6 7 8 9 10  14 Economic growth 1 2 3 4 5 6 7 8 9 10  15 Energy/energy efficiency 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 16 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 17 Job creation/employment 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 18 1 2 3 4 5 6 7 8 9 10  assistance) 19 Agriculture/rural development 1 2 3 4 5 6 7 8 9 10  20 Global/regional integration 1 2 3 4 5 6 7 8 9 10  21 Food security 1 2 3 4 5 6 7 8 9 10  22 Health 1 2 3 4 5 6 7 8 9 10  23 Education 1 2 3 4 5 6 7 8 9 10  106 World Bank Group Country Opinion Survey 2016: Belarus SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Belarus? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know 1 Equality of opportunity/gender equity 1 2 3 4 5 6 7 8 9 10  2 Information and communications technology 1 2 3 4 5 6 7 8 9 10  3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  4 Urban development 1 2 3 4 5 6 7 8 9 10  5 Environmental sustainability/climate change 1 2 3 4 5 6 7 8 9 10  6 Regulatory framework 1 2 3 4 5 6 7 8 9 10  7 Poverty reduction 1 2 3 4 5 6 7 8 9 10  8 Anti corruption 1 2 3 4 5 6 7 8 9 10  9 Private sector development 1 2 3 4 5 6 7 8 9 10  10 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  11 Water and sanitation 1 2 3 4 5 6 7 8 9 10  12 Trade and exports 1 2 3 4 5 6 7 8 9 10  13 Economic growth 1 2 3 4 5 6 7 8 9 10  14 Health 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 15 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 16 Job creation/employment 1 2 3 4 5 6 7 8 9 10  17 Financial markets 1 2 3 4 5 6 7 8 9 10  18 Energy/energy efficiency 1 2 3 4 5 6 7 8 9 10  19 Global/regional integration 1 2 3 4 5 6 7 8 9 10  20 Food security 1 2 3 4 5 6 7 8 9 10  21 Education 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 22 1 2 3 4 5 6 7 8 9 10  assistance) 23 Agriculture/rural development 1 2 3 4 5 6 7 8 9 10  107 World Bank Group Country Opinion Survey 2016: Belarus SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in Belarus? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Belarus? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C4 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Belarus The World Bank Group meets Belarus’s needs C5 for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10  analysis, data, technical assistance) C6. To what extent do you believe the World Bank Group measures and corrects its work in real time in Belarus? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 108 World Bank Group Country Opinion Survey 2016: Belarus SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Belarus, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D6 1 2 3 4 5 6 7 8 9 10  good practices D7 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D8 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Belarus’s specific D9 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D10. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D11. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 109 World Bank Group Country Opinion Survey 2016: Belarus SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in Belarus Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10  Belarus’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) E10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Belarus? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E11. Which of the following best describes the World Bank Group’s support in Belarus? (Select only one response) The World Bank Group is sufficiently selective and focuses on the most important development challenges in 1 Belarus The World Bank Group is not sufficiently selective in Belarus, and it is involved in too many areas of 2 development 3 Don’t know 110 World Bank Group Country Opinion Survey 2016: Belarus SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN BELARUS F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Belarus? (Choose no more than TWO) 1 Offer more innovative financial products 2 Ensure greater selectivity in its work 3 Provide more adequate data/knowledge/statistics/figures on Belarus’s economy 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Increase the level of capacity development in the country 7 Improve the quality of its experts as related to Belarus’s specific challenges 8 Offer more innovative knowledge services 9 Collaborate more effectively with Government clients (e.g., national, state, local) 10 Work faster 11 Reduce the complexity of obtaining World Bank Group financing 12 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Belarus, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Belarus? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Belarus 6 Don’t know 111 World Bank Group Country Opinion Survey 2016: Belarus SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Belarus? (Choose no more than TWO) Social media (e.g., blogs, Facebook, Twitter, 1 6 International television YouTube, Flickr) 2 International newspapers 7 Local newspapers 3 Local radio 8 Internet 4 International radio 9 Periodicals 5 Local television 10 Other (please specify): ____________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Direct contact with World Bank Group (i.e., face Social media (e.g., blogs, Facebook, Twitter, 1 5 to face meetings/discussions) YouTube, Flickr) World Bank Group’s seminars/workshops/ 2 6 e-Newsletters conferences World Bank Group’s publications and other 3 written materials 7 Other (please specify): ____________________ 4 World Bank Group’s website Are you aware of the World Bank Group's Access to Information Policies under which the G3 World Bank Group discloses any information in its possession that is not on a list of Yes No exceptions? (If YES please go to Question G4; if NO please go to G5) G4. If yes, from which of the following sources did you learn about the World Bank Group's Access to Information Policies? (Select only ONE response) 1 World Bank Group’s seminars/workshops/conferences 2 World Bank Group’s website 3 World Bank Group’s e-Newsletters 4 News/Media 5 Colleagues/Friends/Peer organizations 6 Other (please specify): _____________________ Have you requested information from the World Bank Group on its activities in the past G5 Yes No year? (If YES please go to Question G6; if NO please go to G7) G6 Were you able to obtain this information? Yes No G7 Do you have access to the Internet? Yes No G8 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, G9 Yes No Twitter, YouTube, and Flickr)? 112 World Bank Group Country Opinion Survey 2016: Belarus SECTION G: COMMUNICATION AND INFORMATION SHARING G10. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G11 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G12 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G13 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution When I need information from the World Bank Group I G14 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group is responsive to my information G15 1 2 3 4 5 6 7 8 9 10  requests and inquiries 113 World Bank Group Country Opinion Survey 2016: Belarus SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Presidential Administration 9 Financial Sector/Commercial Bank 2 Cabinet of Ministers 10 NGO/Community Based Organization 3 Parliament 11 Media (press, radio, TV, web, etc.) 4 Employee of a Ministry, Committee 12 Trade Union Project Management Unit (PMU) overseeing implementation of project/ 5 13 Academia/Research Institute/Think Tank Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 14 Judiciary Branch 7 Bilateral/Multilateral Agency Other (please specify): 15 8 Private Sector Organization ________________________ H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 11 Gender 2 Social protection and labor 12 Transport and ICT 3 Environment and natural resources 13 Urban, rural, and social development 4 Public-private partnerships 14 Governance 5 Education 15 Poverty 6 Health, nutrition, and population 16 Jobs 7 Energy and energy efficiency 17 Agriculture 8 Macroeconomics and fiscal management 18 Climate Change 9 Trade and competitiveness 19 Generalist (specialized in multiple sectors) 10 Finance and markets 20 Other (please specify): ____________________ H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? (Select only ONE response) 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you primarily engage with in Belarus? (Select only ONE response) 1 The World Bank (IBRD) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ 114 World Bank Group Country Opinion Survey 2016: Belarus SECTION H: BACKGROUND INFORMATION H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in Belarus? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Belarus? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. Which best represents your geographic location? 1 Minsk 2 Oblast capital 3 Region Thank you for completing the survey! 115