World Bank Group Country Opinion Survey 2016: Argentina FY16 Argentina Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 March 2016 World Bank Group Country Opinion Survey 2016: Argentina Acknowledgements The Argentina Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Jing Guo, Svetlana Markova, Jessica Cameron, and Calita Woods. Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Argentina country team and the local fielding agency Soto Magariños. In particular, PORG is grateful for the support from Shane Kimo Romig, who coordinated the survey related activities from Buenos Aires, Argentina. 1 World Bank Group Country Opinion Survey 2016: Argentina Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Argentina ..................................................9 V. Overall Attitudes toward the World Bank Group .......................14 VI. Sectoral Importance and Effectiveness......................................22 VII. How the World Bank Group Operates .......................................27 VIII. World Bank Group’s Knowledge and Instruments .....................33 IX. The Future Role of the World Bank Group in Argentina ............37 X. Communication and Outreach ..................................................41 XI. Appendices ................................................................................47 2 World Bank Group Country Opinion Survey 2016: Argentina I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Argentina perceive the WBG. The survey explored:  General Issues Facing Argentina  Overall Attitudes toward the World Bank Group  World Bank Group’s Effectiveness and Results  The World Bank Group’s Knowledge Work and Activities  Working with the World Bank Group  The Future Role of the World Bank Group in Argentina  Communication and Information Sharing  Background Information II. Methodology From November 2015 to January 2016, 208 stakeholders of the WBG in Argentina were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the Office of the President/Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/contractors working on WBG-supported projects/ programs; local governments; bilateral/multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; non-profit organizations/community based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 90 stakeholders participated in the survey (43% response rate). Respondents received and completed the questionnaire online. Respondents were asked about: general issues facing Argentina; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Argentina; and the WBG’s communication and information sharing. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’12 (response rate is 37%, N=104). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, means of the FY’16 data and the total number of respondents in both years are slightly different from those of the original data reported in appendices A, B, C, D, and F. For the weighted stakeholder breakdown and year comparison results, please see appendix E (page 93). 3 World Bank Group Country Opinion Survey 2016: Argentina III. Demographics of the Sample Current Position  For further analyses, respondents from the financial sector/private banks were combined with those from private sector organizations. Few respondents from the office of a minister, local governments, private foundations, and other organizations were included in the “Other” category. NGO/CBO was renamed as CSO in the analysis. There were no respondents from the Office of the President/Prime Minister, office of a parliamentarian, independent government institutions, trade unions, faith-based groups, youth groups, or the judiciary branch. Percentage of Respondents (N=89) NGO/Community Based Organization 28% PMU/Consultant/Contractor working on World Bank 18% Group supported project/program Private Sector Organization 9% Employee of a Ministry, Ministerial Department or 8% Implementation Agency Academia/Research Institute/Think Tank 8% Bilateral/Multilateral Agency 7% Media 7% Other 7% Office of Minister 4% Financial Sector/Private Bank 2% Local Government Office or Staff 1% Private Foundation 1% “Which of the following best describes your current position?” (Respondents chose from a list.) 4 World Bank Group Country Opinion Survey 2016: Argentina III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=88) Generalist (specialized in multiple sectors) 19% Other 14% Macroeconomics and fiscal management 7% Agriculture 7% Gender 6% Transport and ICT 6% Environment and natural resources 5% Education 5% Energy and extractives 5% Jobs 5% Water 3% Health, nutrition, and population 3% Trade and competitiveness 3% Urban, rural, and social development 3% Finance and markets 2% Governance 2% Poverty 2% Climate Change 2% Fragility, conflict and violence 1% “Please identify the primary specialization of your work.” (Respondents chose from a list.) 5 World Bank Group Country Opinion Survey 2016: Argentina III. Demographics of the Sample (continued) Geographic locations  For more details of the comparison between geographic locations, please go to appendix C (page 84). Percentage of Respondents (N=87) Provincias, 22% Ciudad de Buenos Aires, 78% "Which best represents your geographic location?" (Respondents chose from a list.) Exposure to Agencies within the World Bank Group Percentage of Respondents (N=77) The International Finance Corporation (IFC) , 4% Other, 9% The World Bank (IBRD), 87% "Which of the following agencies of the World Bank Group do you primarily engage with in Argentina?" (Respondents chose from a list.) 6 World Bank Group Country Opinion Survey 2016: Argentina III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Year comparison: Respondents in this year’s country survey and the FY’12 country survey had statistically similar levels of familiarity with the WBG (weighted mean in FY’16 = 6.7; weighted mean in FY’12 = 7.1)1.  Respondents’ levels of familiarity with the WBG were significantly, moderately correlated with their ratings of the WBG’s overall effectiveness in Argentina, the extent to which the WBG plays a relevant role in development in Argentina and the extent to which the WBG helps to achieve development results in the country. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.9 PMU/ Consultant 9.1 Employee of a Ministry 8.3 Other 8.1 Academia/ Research Institute/ Think Tank 6.9 Bilateral/ Multilateral Agency 6.5 Private Sector / Financial Sector/ Private Bank 6.2 CSO 5.0 Media 5.0 "How familiar are you with the work of the World Bank Group in Argentina?" (1 - "Not familiar at all", 10 - "Extremely familiar") 1 Please refer to Appendix E (page 93) for more details on weighting. The means in the chart were calculated based on un-weighted data. 7 World Bank Group Country Opinion Survey 2016: Argentina III. Demographics of the Sample (continued) Familiarity with the World Bank Group and Other Development Banks  Stakeholders in Argentina were significantly more familiar with the WBG than the Latin American Development Bank. Their levels of familiarity with the WBG and the Inter- American Development Bank were statistically similar. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 World Bank Group (WBG) 6.9 Inter-American Development Bank (IDB/BID) 6.7 Latin American Development Bank (CAF) 6.3 "How familiar are you with the work of these organizations in Argentina?" (1 - "Not familiar at all", 10 - "Extremely familiar") 8 World Bank Group Country Opinion Survey 2016: Argentina IV. General Issues Facing Argentina Headed in the Right Direction2 Percentage of Respondents (FY 2016 N=82; FY 2012 N=96) 49% The right direction 46% 22% The wrong direction 21% 29% FY 2016 Not sure 33% FY 2012 "In general, would you say that Argentina is headed in ...?" (Respondents chose from a list.) 2 All percentages presented in the chart were calculated based on weighted data from FY 2016 and FY 2012 country surveys. Please refer to Appendix E for more details on weighting. 9 World Bank Group Country Opinion Survey 2016: Argentina IV. General Issues Facing Argentina (continued) Development Priority  Year comparison: Respondents in the previous FY’12 Country Survey indicated that the most important development priorities in Argentina were “poverty reduction” (44%), “equality of opportunity” (38%), and “education” (27%). Percentage of Respondents (N=88) Education 45% Poverty reduction 36% Public sector governance/ reform 24% Job creation/employment 23% Economic growth 17% Equality of opportunity 16% Anti-corruption 16% Global/regional integration 15% Law and justice 10% Energy 10% Foreign direct investment 8% Transport 8% Environmental sustainability 7% Crime and violence 7% Health 6% Private sector development 6% Food security 6% Gender equity 6% Water and sanitation 6% Social protection 5% "Listed below are a number of development priorities in Argentina. Please identify which of the following you consider the most important development priorities in Argentina. (Choose no more than THREE)" (Respondents chose from a list. Responses combined. Top 20 of 31 response options shown.) 10 World Bank Group Country Opinion Survey 2016: Argentina IV. General Issues Facing Argentina (continued) What Would Contribute Most to Reducing Poverty  Year comparison: In the previous FY’12 Country Survey, respondents indicated that the greatest contributors to poverty reduction in Argentina were “environmental sustainability” (52%), “crime and violence” (42%), “trade and exports” (37%), and “transport” (35%). Percentage of Respondents (N=88) Education 57% Equality of opportunity 39% Job creation/employment 34% Economic growth 31% Water and sanitation 20% Public sector governance/ reform 16% Anti-corruption 16% Rural development 11% Law and justice 7% Environmental sustainability 6% Urban development 6% Social protection 6% Gender equity 6% Private sector development 6% Health 6% Global/regional integration 5% Crime and violence 5% Transport 5% Foreign direct investment 3% Energy 3% "The World Bank Group has committed itself to two goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Argentina? (Choose no more than THREE)" (Respondents chose from a list. Responses combined. Top 20 of 30 response options shown.) 11 World Bank Group Country Opinion Survey 2016: Argentina IV. General Issues Facing Argentina (continued) Factors Contributing to “Shared Prosperity” Percentage of Respondents (N=87) Education and training that better ensure job 59% opportunity Consistent economic growth 49% Better employment opportunities for young people 13% Better opportunity for the poor who live in urban 11% areas Greater voice and participation for citizens to help 10% ensure greater accountability Greater equity of fiscal policy 9% Better entrepreneurial opportunities (i.e., to start 9% small and medium sized businesses) More reliable social safety net 7% Better opportunity for the poor who live in rural areas 7% Better quality public services 6% Greater access to micro-finance for the poor 6% Greater access to health and nutrition for citizens 5% A growing middle class 3% Better employment opportunities for women 3% Other 2% "The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Argentina? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 12 World Bank Group Country Opinion Survey 2016: Argentina IV. General Issues Facing Argentina (continued) Gap between the Rich and the Poor Percentage of Respondents (N=86) Not a problem A small at all, 1% Don’t know, 1% problem, 1% A moderately big problem, 24% A very big problem, 72% "Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Argentina?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) Climate Change Percentage of Respondents (N=87) Not too serious problem, 6% A somewhat serious problem, 24% A very serious problem, 70% "In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem?" (Respondents chose from a list. ) 13 World Bank Group Country Opinion Survey 2016: Argentina V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts  Stakeholder groups: Among this year’s respondents, respondents from CSO and private sector/financial sector/private banks were significantly more likely to attribute failed or slow WBG assisted reform efforts to that “there is not an adequate level of citizen/civil society participation” compared to respondents from other stakeholder groups. Percentage of Respondents (N=74) The World Bank Group is not sensitive enough to 45% political/social realities on the ground There is not an adequate level of citizen/civil 34% society participation Political pressures and obstacles 26% Lack of/inadequate levels of capacity in 23% Government The Government works inefficiently 23% Reforms are not well thought out in light of 22% country challenges The World Bank Group works too slowly 9% Poor donor coordination 4% Other 3% The World Bank Group does not do adequate 1% follow through/follow-up "When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 14 World Bank Group Country Opinion Survey 2016: Argentina V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness3 (Indicator Question) Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 6.6 FY 2016 All respondents 6.2 FY 2012 "Overall, please rate your impression of the World Bank Group's effectiveness in Argentina." (1 - "Not effective at all", 10 - "Very effective") The Effectiveness of the World Bank Group and Other Development Banks4  Stakeholders gave significantly higher ratings for the WBG’s effectiveness than the effectiveness of the Inter-American Development Bank and the Latin American Development Bank. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 World Bank Group (WBG) 6.6 Inter-American Development Bank (IDB/BID) 6.8 Latin American Development Bank (CAF) 6.1 "Overall, please rate your impression of the effectiveness of these organizations?" (1 - "Not effective at all", 10 - "Very effective") 3 Both means presented in this chart were calculated based on weighted data from FY’16 and FY’12. 4 Means in the chart were calculated based on un-weighted data. 15 World Bank Group Country Opinion Survey 2016: Argentina V. Overall Attitudes toward the World Bank Group (continued) Achieving Development Results (Indicator Question)5 Mean Rating 1 2 3 4 5 6 7 8 9 10 5.7 FY 2016 All respondents FY 2012 5.9 "To what extent does the World Bank Group’s work help to achieve development results in Argentina?" (1-"To no degree at all", 10-"To a very significant degree") WBG Staff Preparedness Mean Rating 1 2 3 4 5 6 7 8 9 10 7.3 All Respondents FY 2016 7.0 FY 2012 "To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Argentina solve its most complicated development challenges?" (1-"To no degree at all", 10-"To a very significant degree") 5 All means presented in this page were calculated based on weighted dat a from FY’16 and FY’12. 16 World Bank Group Country Opinion Survey 2016: Argentina V. Overall Attitudes toward the World Bank Group (continued) The World Bank and the IFC Working Together  Only those stakeholders who responded “Yes” to the question “Do your projects involve both the World Bank and the IFC?” provided their views on the working relationship between the World Bank and the IFC. Percentage of Respondents (N=12) The two institutions work well together, 33% Don't know, 50% The way the two institutions work together needs improvement, 17% “If your projects involved both the World Bank and the IFC, what was your view on the two institutions working together in Argentina?” (Respondents chose from a list.) 17 World Bank Group Country Opinion Survey 2016: Argentina V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups6  Stakeholder groups: respondents across stakeholder groups gave statistically similar overall ratings for the twenty six indicator questions.  Collaboration: respondents who collaborate with the WBG had significantly higher overall ratings (mean=6.7) for the twenty six indicator questions than respondents who do not collaborate with the institution (mean=5.7). Mean Ratings 1 2 3 4 5 6 7 8 9 10 All Stakeholder Groups 6.0 Bilateral/ Multilateral Agency 6.9 Private Sector / Financial Sector/ Private Bank 6.5 PMU/ Consultant 6.5 Employee of a Ministry 6.3 Other 6.3 Academia/ Research Institute/ Think Tank 5.8 CSO 5.4 Media 5.2 Mean Ratings for All Indicator Questions by Stakeholder Groups on a Scale from 1 to 10 6 Responses to all twenty six indicator questions by stakeholder levels of collaboration with the WBG can be found in Appendix F (page 98). 18 World Bank Group Country Opinion Survey 2016: Argentina V. Overall Attitudes toward the World Bank Group (continued) Greatest Values  Year comparison: Respondents in the previous FY’12 Country Survey indicated that the World Bank‘s greatest value to Argentina was its “financial resources” (73%). Percentage of Respondents (N=85) Financial resources 55% 20% 75% Policy advice, studies, analyses 15% 15% 30% Technical assistance 5% 19% 24% Help to bring discipline/effective supervision to 24% 5% 19% implementation of investment projects Mobilizing third party financial resources 7% 11% 18% Capacity development 5% 9% 14% Data and statistics 9% Convening/Facilitating 4% Other 1% Linkage to non-Bank expertise (i.e., South- 1% South knowledge sharing) Greatest value Second greatest value Donor coordination 0% 0% "When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Argentina?" (Respondents chose from a list.) 19 World Bank Group Country Opinion Survey 2016: Argentina V. Overall Attitudes toward the World Bank Group (continued) Most Effective Instruments in Reducing Poverty  Year comparison: Respondents from the previous FY’12 Country Survey indicated that the most effective World Bank’s instruments in reducing poverty in Argentina were “investment lending” (83%), “policy based lending/ budget support to the Government” (34%), and “technical assistance” (31%). Percentage of Respondents (N=85) Investment lending (financing specific projects) 74% Technical assistance (advice, best practice, 22% international experience, etc.) Capacity development 22% Policy based lending / budget support to the 20% Government Multi-sectoral approaches 18% Knowledge products/services (analytical work, 11% studies, surveys, etc.) Trust Fund management 9% Don’t know 8% Other 0% “Which World Bank Group's instruments do you believe are the MOST effective in reducing poverty in Argentina? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 20 World Bank Group Country Opinion Survey 2016: Argentina V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Year comparison: Respondents in the previous FY’12 Country Survey indicated that the World Bank’s greatest weaknesses in its work in Argentina were “imposing technocratic solutions without regard to political realities,” (53%), “being too influenced by developed countries” (37%), and “its processes being too slow and complex” (31%). Percentage of Respondents (N=86) Too influenced by developed countries 29% World Bank Group’s processes too slow 21% Not collaborating enough with stakeholders outside 20% the Government Imposing technocratic solutions without regard to 15% political realities World Bank Group’s processes too complex 15% Not adequately sensitive to political/social realities 14% in Argentina Its advice and strategies do not lend themselves to 9% practical problem solving Not exploring alternative policy options 9% Not enough public disclosure of its work 9% Don’t know 8% Not aligned with country priorities 7% Not willing to honestly criticize policies and reform 7% efforts in the country Arrogant in its approach 3% Other 3% Not client focused 1% The credibility of its knowledge/data 1% Not aligned with other donors’ work 1% Staff too inaccessible 0% "Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Argentina? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 21 World Bank Group Country Opinion Survey 2016: Argentina VI. Sectoral Importance and Effectiveness Importance of WBG’s Support in Sectoral Areas Mean Importance Rating 1 2 3 4 5 6 7 8 9 10 Poverty reduction 8.3 Environmental sustainability 8.1 Water and sanitation 8.1 Energy 8.0 Education 7.8 Climate change 7.7 Transport 7.6 Economic growth 7.6 Urban development 7.6 Health 7.5 Rural development 7.4 Job creation/employment 7.3 Equality of opportunity 7.2 Natural resource management 7.2 Agricultural development 7.2 Information and communications technology 7.2 Foreign direct investment 7.1 Disaster management 7.0 Global/regional integration 7.0 Gender equity 6.9 Public sector governance/ reform 6.9 Anti-corruption 6.8 Food security 6.8 Social protection 6.8 Private sector development 6.7 Communicable/non-communicable diseases 6.5 Financial markets 6.4 Trade and exports 6.4 Regulatory framework 6.0 Law and justice 5.6 Crime and violence 4.9 "In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Argentina?" (1-"Not important at all", 10-"important") 22 World Bank Group Country Opinion Survey 2016: Argentina VI. Sectoral Importance and Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison7 Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Health 7.3 6.9 Transport 7.1 6.8 Water and sanitation 7.0 6.6 Energy* 6.9 5.8 Rural development 6.9 6.5 Agricultural development 6.9 5.9 Education 6.6 6.3 Food security 6.6 Communicable/non-communicable diseases 6.6 6.7 Global/regional integration 6.5 Disaster management* 6.5 5.3 Environmental sustainability 6.4 6.7 Urban development 6.3 6.2 Economic growth 6.3 6.0 Regulatory framework 6.2 Climate change 6.2 6.2 Private sector development 6.2 5.2 Equality of opportunity 6.1 5.4 Poverty reduction 6.1 5.8 Trade and exports 6.0 Social protection 5.9 5.2 Foreign direct investment 5.8 Job creation/employment 5.6 5.6 Natural resource management 5.5 5.3 Public sector governance/reform 5.5 Financial markets 5.4 FY 2016 Anti-corruption 5.3 FY 2012 Gender equity 5.2 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Argentina?" (1-"Not effective at all", 10-"Very effective") (*Significantly different between FY 2016 and FY 2012) 7 All means presented in this chart are calculated based on weighted data. See Appendix E for details. 23 World Bank Group Country Opinion Survey 2016: Argentina VI. Sectoral Importance and Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration8 Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Health 7.9 6.7 Water and sanitation* 7.7 6.3 Transport 7.6 6.6 Communicable/non-communicable diseases* 7.6 5.4 Energy 7.4 6.1 Agricultural development 7.3 6.2 Economic growth* 7.1 5.5 Rural development 7.1 6.6 Environmental sustainability* 7.0 5.6 Education 6.8 6.3 Gender equity* 6.6 4.7 Regulatory framework 6.5 5.9 Global/regional integration 6.5 5.8 Urban development 6.4 5.9 Poverty reduction 6.4 5.6 Climate change 6.4 5.8 Food security 6.4 6.3 Equality of opportunity 6.4 5.7 Private sector development 6.1 6.1 Foreign direct investment 6.1 5.8 Disaster management 6.1 6.4 Social protection 6.1 5.8 Job creation/employment 6.0 5.4 Financial markets 5.8 5.4 Collaborating Trade and exports 5.7 with the WBG 6.4 Natural resource management 5.7 4.8 Not collaborating 5.4 with the WBG Public sector governance/reform 5.6 Anti-corruption 5.1 5.3 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Argentina?" (1-"Not effective at all", 10-"Very effective") (*Significantly different between collaborators and non-collaborators with the WBG) 8 Note in the Appendix on the sectoral effectiveness (Appendix A, page 50) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 24 World Bank Group Country Opinion Survey 2016: Argentina VI. Sectoral Importance and Effectiveness (continued) The WBG Promoting Private Public Partnerships Mean Ratings 1 2 3 4 5 6 7 8 9 10 All respondents 6.1 "To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Argentina?" (1-"to no degree at all", 10-"To a very significant degree") Helping the Poorest Percentage of Respondents (N=85) To a fully sufficient degree, 1% Don't know, To a somewhat 15% sufficient degree, 20% To a very insufficient degree, 12% To a somewhat insufficient degree, 52% “To what extent do you believe that the World Bank Group's work and support help the poorest in Argentina?” (Respondents chose from a list.) 25 World Bank Group Country Opinion Survey 2016: Argentina VI. Sectoral Importance and Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Argentina, bivariate correlational analyses were conducted using respondents’ ratings of the twenty eight specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in Argentina. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at agricultural development;  The WBG’s effectiveness at foreign direct investment; and  The WBG’s effectiveness at transport.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Argentina, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at social protection;  The WBG’s effectiveness at gender equity; and  The WBG’s effectiveness at food security. 26 World Bank Group Country Opinion Survey 2016: Argentina VII. How the World Bank Group Operates The World Bank Group’s Work in Argentina: Year Comparison9 Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group’s work is aligned with 5.5 what I consider the development priorities for Argentina¹ 5.7 5.1 FY 2016 Overall the World Bank Group currently plays a relevant role in development in Argentina¹ FY 2012 5.4 "To what extent do you agree with the following statements about the World Bank Group’s work in Argentina?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator Question The World Bank Group’s Work in Argentina: Collaboration Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group’s work is aligned with 6.3 what I consider the development priorities for Argentina*¹ 5.1 Overall the World Bank Group currently plays a 5.6 relevant role in development in Argentina*¹ 4.8 Collaborating with the WBG Not collaborating with the WBG "To what extent do you agree with the following statements about the World Bank Group’s work Argentina?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 9 Means in the chart were calculated based on weighted data. For more information about weighting, please see Appendix E. 27 World Bank Group Country Opinion Survey 2016: Argentina VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison10 Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Where country systems (e.g., procurement, financial 6.9 management, etc.) are adequate, the World Bank Group makes appropriate use of them¹ 6.6 6.9 The World Bank Group disburses funds promptly 6.3 The World Bank Group effectively monitors and 6.8 evaluates the projects and programs it supports 6.9 The World Bank Group provides effective 6.7 implementation support (i.e., supervision of projects) 6.9 Working with the World Bank Group increases 6.7 Argentina's institutional capacity 6.5 The World Bank Group’s conditions on its lending are 6.6 reasonable 6.1 The World Bank Group’s approvals and reviews are 6.5 done in a timely fashion 6.0 The World Bank Group’s “Safeguard Policy” 6.1 requirements are reasonable 6.4 FY 2016 FY 2012 The World Bank Group takes decisions quickly in 5.9 Argentina¹ "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator Question 10 Means in the chart were calculated based on weighted data. 28 World Bank Group Country Opinion Survey 2016: Argentina VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group effectively monitors and 7.7 evaluates the projects and programs it supports* 6.0 7.7 The World Bank Group disburses funds promptly* 6.0 The World Bank Group provides effective 7.5 implementation support* 6.0 The World Bank Group’s approvals and reviews are 7.2 done in a timely fashion* 5.9 Where country systems are adequate, the World 7.0 Bank Group makes appropriate use of them¹ 6.5 The World Bank Group’s conditions on its lending are 7.0 reasonable 6.2 Working with the World Bank Group increases 6.6 Argentina's institutional capacity 6.8 The World Bank Group takes decisions quickly in 6.6 Argentina*¹ 5.1 The World Bank Group’s “Safeguard Policy” 6.5 requirements are reasonable 5.3 Collaborating with the WBG Not collaborating with the WBG "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 29 World Bank Group Country Opinion Survey 2016: Argentina VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison11  Year comparison: As indicated in the chart below, respondents in this year’s Country Survey gave significantly higher ratings for the WBG’s “straightforwardness and honesty,” compared to respondents in the FY’12 Country Survey. Mean Rating 1 2 3 4 5 6 7 8 9 10 Being a long-term partner¹ 7.3 Treating clients and stakeholders in Argentina with 7.3 respect¹ 7.6 Straightforwardness and honesty*¹ 7.1 6.2 Openness (sharing data and other information)¹ 7.0 6.5 Staff accessibility¹ 6.6 6.9 Collaboration with the Government¹ 6.5 6.7 Ease of access to the people at the World Bank Group 6.1 who are making decisions important to my work¹ Collaboration with the private sector¹ 5.9 Collaboration with other donors and development 5.9 partners¹ 6.2 Responsiveness to needs¹ 5.5 6.0 Being inclusive¹ 5.4 5.7 Collaboration with civil society¹ 5.4 The speed in which it gets things accomplished on the 5.3 ground¹ Flexibility (in terms of changing country 5.0 circumstances)¹ 5.2 FY 2016 Flexibility (in terms of the institution’s products and 4.7 FY 2012 services)¹ 5.1 "To what extent is the World Bank Group an effective development partner in Argentina, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between FY2016 and FY2012) ¹Indicator Question 11 All means in this chart were calculated based on weighted data. 30 World Bank Group Country Opinion Survey 2016: Argentina VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration Mean Rating 1 2 3 4 5 6 7 8 9 10 Treating clients and stakeholders in Argentina with 8.3 respect*¹ 6.5 Being a long-term partner*¹ 8.1 6.8 Straightforwardness and honesty*¹ 8.0 6.4 Ease of access to the people at the World Bank Group 7.5 who are making decisions important to my work*¹ 5.2 Staff accessibility*¹ 7.4 6.1 Openness (sharing data and other information)¹ 7.4 6.7 Collaboration with the Government¹ 6.7 6.4 Collaboration with civil society*¹ 6.4 5.0 Being inclusive*¹ 6.3 4.8 Collaboration with other donors and development 6.3 partners¹ 5.5 Responsiveness to needs*¹ 6.1 5.1 Collaboration with the private sector¹ 6.0 5.9 The speed in which it gets things accomplished on the 5.8 ground¹ 5.0 Flexibility (in terms of changing country 5.5 circumstances)*¹ 4.6 Flexibility (in terms of the institution’s products and 5.3 services)*¹ 4.3 Collaborating with the WBG Not collaborating with the WBG "To what extent is the World Bank Group an effective development partner in Argentina, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 31 World Bank Group Country Opinion Survey 2016: Argentina VII. How the World Bank Group Operates (continued) Internal Measuring and Monitoring Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.7 "To what extent do you believe the World Bank Group measures and corrects its work in real time in Argentina?" (1-"To no degree at all", 10-"To a very significant degree") Reimbursable Advisory Services Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.2 "To what extent do you believe that Argentina received value for money from the World Bank Group's Reimbursable Advisory Services (RAS)?" (1-"To no degree at all", 10-"To a very significant degree") 32 World Bank Group Country Opinion Survey 2016: Argentina VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities Percentage of Respondents (N=71) Never, Weekly, 4% 6% Rarely, 25% Monthly, 28% A few times a year, 37% "How frequently do you consult World Bank Group's knowledge work and activities in the work you do?" (Respondents chose from a list.) 33 World Bank Group Country Opinion Survey 2016: Argentina VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Argentina’s Knowledge Needs12 (Indicator Question) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 6.1 FY 2016 All Respondents 6.0 FY 2012 "The World Bank Group meets Argentina's needs for knowledge services (e.g., research, analysis, data, technical assistance)" (1-"Strongly disagree", 10-"Strongly agree") Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 6.4 All Respondents* FY 2016 5.8 FY 2012 "Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country?" (1-"Not significant at all", 10-"Very significant") (*Significantly different between FY 2016 and FY 2012) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 7.1 All Respondents FY 2016 7.3 FY 2012 "Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?" (1-"Very low technical quality", 10-"Very high technical quality") 12 All means in the charts on this page were calculated based on weighted data. 34 World Bank Group Country Opinion Survey 2016: Argentina VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities13  Year comparison: As indicated in the chart below, respondents in this year’s Country Survey gave significantly higher ratings for a number of qualities of the WBG’s knowledge work and activities compared to respondents in the FY’12 Country Survey, including “being translated enough into local language” and “being adaptable to Argentina’s specific development challenges and country circumstances.” Mean Rating 1 2 3 4 5 6 7 8 9 10 6.6 Are translated enough into local language* 5.6 6.4 Are timely 5.9 Are adaptable to Argentina’s specific 6.3 development challenges and country circumstances*¹ 5.4 Are accessible (well written and easy to 6.2 understand) 5.9 FY 2016 5.9 Lead to practical solutions FY 2012 "In Argentina, to what extent do you believe that the World Bank Group’s knowledge work and activities:" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between FY 2016 and FY 2012) ¹Indicator Question 13 All means in this chart were calculated based on weighted data. 35 World Bank Group Country Opinion Survey 2016: Argentina VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Argentina’s Needs for Financial Instruments14 (Indicator Question) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 6.0 FY 2016 All Respondents 5.8 FY 2012 "The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Argentina." (1-"Strongly disagree", 10-"Strongly agree") 14 Means in this chart were calculated based on weighted data. 36 World Bank Group Country Opinion Survey 2016: Argentina IX. The Future Role of the World Bank Group in Argentina Selectivity of the World Bank Group’s Support Percentage of Respondents (N=70) The World Bank Group is sufficiently selective and focuses on the most important development challenges in Don't know, 46% Argentina, 39% The World Bank Group is not sufficiently selective in Argentina, and it is involved in too many areas of development, 16% “Which of the following best describes the World Bank Group’s support in Argentina?” (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 37 World Bank Group Country Opinion Survey 2016: Argentina IX. The Future Role of the WBG in Argentina (continued) Making the World Bank Group of Greater Value  Year comparison: Respondents in the previous FY’12 Country Survey indicated that the World Bank should “reduce the complexity of obtaining World Bank financing” (39%) to make itself of greater value in Argentina. Percentage of Respondents (N=70) Reduce the complexity of obtaining World Bank Group 33% financing Reach out more to groups outside of Government 27% Collaborate more effectively with Government clients 26% (e.g., national, state, local) Offer more innovative financial products 23% Provide more adequate data/knowledge/statistics/figures on Argentina’s 21% economy Increase the level of capacity development in the 19% country Improve the quality of its experts as related to 14% Argentina’s specific challenges Work faster 9% Improve the competitiveness of its financing compared 7% to markets (e.g., cost, timeliness, other terms) Ensure greater selectivity in its work 3% Offer more innovative knowledge services 3% Other 1% Increase availability of Reimbursable Advisory Services 0% (RAS) "Which of the following SHOULD the World Bank Group do to make itself of greater value in Argentina? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 38 World Bank Group Country Opinion Survey 2016: Argentina IX. The Future Role of the WBG in Argentina (continued) Where the World Bank Group Should Focus its Resources  Year comparison: Respondents in the previous FY’12 Country Survey indicated that the World Bank should focus its resources on “job creation/employment” (33%) and “transport” (29%). Percentage of Respondents (N=88) Education 42% Poverty reduction 34% Job creation/employment 22% Water and sanitation 19% Equality of opportunity 19% Transport 16% Economic growth 16% Health 13% Anti-corruption 11% Public sector governance/ reform 11% Environmental sustainability 10% Energy 9% Law and justice 9% Urban development 7% Gender equity 7% Global/regional integration 6% Climate change 6% Crime and violence 6% Rural development 6% Agricultural development 5% “When thinking about how the World Bank Group can have the most impact on development results in Argentina, in which sectoral areas do you believe the WBG should focus most of its resources in Argentina? (Choose no more than THREE)” (Respondents chose from a list. Responses combined. Top 20 of 31 response options shown.) 39 World Bank Group Country Opinion Survey 2016: Argentina IX. The Future Role of the WBG in Argentina (continued) Future Combination of the WBG services Percentage of Respondents (N=71) Knowledge products, 7% Convening services, 8% Financial services, Don't know, 17% 49% The combination is appropriate for Argentina, 18% "When considering the combination of services that the World Bank Group offers in Argentina, and taking into account its limited level of resources, which ONE of the following do you believe the WBG should offer more of in Argentina?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 40 World Bank Group Country Opinion Survey 2016: Argentina X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 64) for all responses by stakeholder groups. General Information Sources  Year comparison: Respondents in the previous FY’12 Country Survey indicated that they got most of their information about economic and social development issues in Argentina from “local newspapers” (76%) and “the Internet (71%)”. Percentage of Respondents (N=70) Internet 61% Local newspapers 39% Periodicals 37% International newspapers 13% Social media (e.g., Facebook, blogs, Twitter, 13% YouTube, Flickr) Other 7% Local radio 3% Local television 3% International television 1% International radio 0% "How do you get most of your information about economic and social development issues in Argentina? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 41 World Bank Group Country Opinion Survey 2016: Argentina X. Communication and Outreach (continued) Preferred Information Sources  Year comparison: Respondents in the previous FY’12 Country Survey indicated that they would prefer to receive information from the World Bank through “World Bank seminars/workshops/conferences” (56%), “e-Newsletters” (44%), and “direct contact with the World Bank (35%)”. Percentage of Respondents (N=69) Direct contact with World Bank Group (i.e., 39% face to face meetings/discussions) e-Newsletters 39% World Bank Group’s 39% seminars/workshops/conferences World Bank Group’s publications and other 30% written materials World Bank Group’s website 28% Social media (e.g., Facebook, blogs, Twitter, 10% YouTube, Flickr) Mobile phones 1% Other 0% "How would you prefer to receive information from the World Bank Group? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 42 World Bank Group Country Opinion Survey 2016: Argentina X. Communication and Outreach (continued) Access to Information Percentage of Respondents (N=68) Yes 40% No 60% "Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not on a list of exceptions?" Percentage of Respondents (N=29) World Bank Group’s website 31% Colleagues/Friends/Peer organizations 28% World Bank Group’s 14% seminars/workshops/conferences Other 14% World Bank Group’s e-Newsletters 7% News/Media 7% "If yes, from which of the following sources did you learn about the World Bank Group's Access to Information Policies?" (Respondents choose from a list) 43 World Bank Group Country Opinion Survey 2016: Argentina X. Communication and Outreach (continued) Access to Information (continued) Percentage of Respondents (N=70) Yes 33% No 67% "Have you requested information from the World Bank Group on its activities in the past year?" Percentage of Respondents (N=24) Yes 96% No 4% "Were you able to obtain this information?" The WBG Website Usage Percentage of Respondents (N=71) Yes 87% No 13% "Do you use/have you used the World Bank Group website?" 44 World Bank Group Country Opinion Survey 2016: Argentina X. Communication and Outreach (continued) Use of the WBG’s Social Media Channels Percentage of Respondents (N=71) Yes 17% No 83% "Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, Twitter, YouTube, Flickr) ?" Evaluation of the WBG’s Social Media Channels 1 2 3 4 5 6 7 8 9 10 The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, 5.8 YouTube, Flickr) are valuable sources of information about the institution "Please rate how much you agree with the following statements." (1-"Strongly disagree", 10-"Strongly agree”) 45 World Bank Group Country Opinion Survey 2016: Argentina X. Communication and Outreach (continued) Information Sharing15 Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group is responsive to my 7.2 information requests and inquiries 7.0 When I need information from the World Bank 7.0 FY 2016 Group I know how to find it (e.g., whom to call, where to reach them, etc.)* 6.1 FY 2012 "Please rate how much you agree with the following statements." (1-"Strongly disagree", 10-"Strongly agree”) (*Significantly different between FY 2016 and FY 2012) 15 Means in the chart were calculated based on weighted data. 46 World Bank Group Country Opinion Survey 2016: Argentina XI. Appendices A. Responses to All Questions across All Respondents...................... 48 B. Responses to All Questions by Stakeholder Groups ...................... 62 C. Responses to Indicator Questions by Geographic Location........... 82 D. Responses to Selected Questions by Level of Collaboration with the World Bank Group ........................................................................ 84 E. Responses to Selected Questions by Year..................................... 91 F. Indicator Questions as a Function of Exposure to the WBG .......... 96 G. WBG Country Opinion Survey FY16 – Argentina Questionnaire ... 97 Argentina 47 World Bank Group Country Opinion Survey 2016: Argentina Appendix A: Responses to All Questions across All Respondents (N=90) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Argentina Percentage of Respondents 1. In general would you say that Argentina is headed in ... ? (N=88) The right direction 50.0% The wrong direction 20.5% Not sure 29.5% 2. Listed below are a number of development priorities in Argentina. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Argentina? (Choose no more than THREE) (Responses Combined; N=88) Education 45.5% Poverty reduction 36.4% Public sector governance/reform (i.e., government effectiveness, public financial 23.9% management, public expenditure, fiscal system reform) Job creation/employment 22.7% Economic growth 17.0% Equality of opportunity (i.e., equity) 15.9% Anti-corruption 15.9% Global/regional integration 14.8% Law and justice (e.g., judicial system) 10.2% Energy 10.2% Foreign direct investment 8.0% Transport (e.g., roads, bridges, transportation) 8.0% Environmental sustainability 6.8% Crime and violence 6.8% Health 5.7% Private sector development 5.7% Food security 5.7% Gender equity 5.7% Water and sanitation 5.7% Social protection (e.g., pensions, targeted social assistance) 4.5% Natural resource management (e.g., oil, gas, mining) 4.5% Rural development 3.4% Climate change (e.g., mitigation, adaptation) 3.4% Regulatory framework 2.3% Agricultural development 2.3% Urban development 1.1% Financial markets 1.1% Trade and exports 1.1% Information and communications technology 1.1% Communicable/non-communicable diseases 1.1% Disaster management 0.0% 48 World Bank Group Country Opinion Survey 2016: Argentina A. General Issues Facing Argentina (continued) 3. The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing Percentage of Respondents poverty in Argentina? (Choose no more than THREE) (Responses Combined; N=88) Education 56.8% Equality of opportunity (i.e., equity) 38.6% Job creation/employment 34.1% Economic growth 30.7% Water and sanitation 20.5% Public sector governance/reform (i.e., government effectiveness, public financial 15.9% management, public expenditure, fiscal system reform) Anti-corruption 15.9% Rural development 11.4% Law and justice (e.g., judicial system) 6.8% Environmental sustainability 5.7% Urban development 5.7% Social protection (e.g., pensions, targeted social assistance) 5.7% Gender equity 5.7% Private sector development 5.7% Health 5.7% Global/regional integration 4.5% Crime and violence 4.5% Transport (e.g., roads, bridges, transportation) 4.5% Foreign direct investment 3.4% Energy 3.4% Food security 2.3% Information and communications technology 1.1% Natural resource management (e.g., oil, gas, mining) 1.1% Climate change (e.g., mitigation, adaptation) 1.1% Regulatory framework 1.1% Trade and exports 1.1% Agricultural development 1.1% Communicable/non-communicable diseases 0.0% Disaster management 0.0% Financial markets 0.0% 49 World Bank Group Country Opinion Survey 2016: Argentina A. General Issues Facing Argentina (continued) 4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Percentage of Respondents Argentina? (Choose no more than TWO) (Responses Combined; N=87) Education and training that better ensure job opportunity 58.6% Consistent economic growth 49.4% Better employment opportunities for young people 12.6% Better opportunity for the poor who live in urban areas 11.5% Greater voice and participation for citizens to help ensure greater accountability 10.3% Greater equity of fiscal policy 9.2% Better entrepreneurial opportunities (i.e., to start small and medium sized 9.2% businesses) More reliable social safety net 6.9% Better opportunity for the poor who live in rural areas 6.9% Better quality public services 5.7% Greater access to micro-finance for the poor 5.7% Greater access to health and nutrition for citizens 4.6% A growing middle class 3.4% Better employment opportunities for women 3.4% Other 2.3% 5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Percentage of Respondents Argentina? (Select only ONE response) (N=86) A very big problem 72.1% A moderately big problem 24.4% A small problem 1.2% Not a problem at all 1.2% Don’t know 1.2% 6. In your view, is global climate change a very serious problem, somewhat Percentage of Respondents serious, not too serious, or not a problem? (Select only ONE response) (N=87) A very serious problem 70.1% A somewhat serious problem 24.1% Not too serious problem 5.7% Not a problem 0.0% Don’t know 0.0% B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Argentina? (1-Not Familiarity familiar at all, 10-Extremely familiar) N DK Mean SD 1. World Bank Group (WBG) 88 2 6.86 2.42 2. Inter-American Development Bank (IDB/BID) 88 2 6.73 2.61 3. Latin American Development Bank (CAF) 86 4 5.33 3.12 50 World Bank Group Country Opinion Survey 2016: Argentina B. Overall Attitudes toward the World Bank Group (continued) Overall, please rate your impression of the effectiveness of these organizations Effectiveness in Argentina. (1-Not effective at all, 10-Extremely effective) N DK Mean SD 4. World Bank Group (WBG)* 74 12 6.59 1.55 5. Inter-American Development Bank (IDB/BID) 74 11 6.81 1.71 6. Latin American Development Bank (CAF) 57 28 6.11 1.93 Staff Preparedness N DK Mean SD 7. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Argentina solve its most complicated 72 14 7.38 1.62 development challenges? (1-To no degree at all, 10-To a very significant degree) 8. When thinking about how the World Bank Group can have the most impact on development results in Argentina, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and Percentage of Respondents knowledge services) in Argentina? (Choose no more than THREE) (Responses Combined; N=88) Education 42.0% Poverty reduction 34.1% Job creation/employment 21.6% Water and sanitation 19.3% Equality of opportunity (i.e., equity) 19.3% Transport (e.g., roads, bridges, transportation) 15.9% Economic growth 15.9% Health 12.5% Anti-corruption 11.4% Public sector governance/reform (i.e., government effectiveness, public financial 11.4% management, public expenditure, fiscal system reform) Environmental sustainability 10.2% Energy 9.1% Law and justice (e.g., judicial system) 9.1% Urban development 6.8% Gender equity 6.8% Global/regional integration 5.7% Climate change (e.g., mitigation, adaptation) 5.7% Crime and violence 5.7% Rural development 5.7% Agricultural development 4.5% Foreign direct investment 4.5% Information and communications technology 3.4% Private sector development 3.4% Food security 2.3% Communicable/non-communicable diseases 2.3% Social protection (e.g., pensions, targeted social assistance) 1.1% Financial markets 1.1% Trade and exports 1.1% Regulatory framework 1.1% Natural resource management (e.g., oil, gas, mining) 1.1% Disaster management 0.0% 51 World Bank Group Country Opinion Survey 2016: Argentina B. Overall Attitudes toward the World Bank Group (continued) 9. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=85) activity do you believe is of greatest VALUE and which activity Greatest 2nd Greatest is of second greatest value in Argentina? Value Value Combined Financial resources 55.3% 20.0% 75.3% Policy advice, studies, analyses 15.3% 15.3% 30.6% Technical assistance 4.7% 18.8% 23.5% Help to bring discipline/effective supervision to implementation of 4.7% 18.8% 23.5% investment projects Mobilizing third party financial resources 7.1% 10.6% 17.6% Capacity development 4.7% 9.4% 14.1% Data and statistics 5.9% 3.5% 9.4% Convening/Facilitating 1.2% 2.4% 3.5% Other 1.2% 0.0% 1.2% Linkage to non-Bank expertise (i.e., South-South knowledge 0.0% 1.2% 1.2% sharing) Donor coordination 0.0% 0.0% 0.0% 10. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Argentina? (Choose no more than TWO) (Responses Combined; N=86) Too influenced by developed countries 29.1% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational 20.9% policies and procedures) Not collaborating enough with stakeholders outside the Government 19.8% Imposing technocratic solutions without regard to political realities 15.1% World Bank Group’s processes too complex 15.1% Not adequately sensitive to political/social realities in Argentina 14.0% Its advice and strategies do not lend themselves to practical problem solving 9.3% Not exploring alternative policy options 9.3% Not enough public disclosure of its work 9.3% Don’t know 8.1% Not aligned with country priorities 7.0% Not willing to honestly criticize policies and reform efforts in the country 7.0% Arrogant in its approach 3.5% Other 3.5% Not client focused 1.2% The credibility of its knowledge/data 1.2% Not aligned with other donors’ work 1.2% Staff too inaccessible 0.0% 11. Which World Bank Group’s instruments do you believe are the MOST Percentage of Respondents effective in reducing poverty in Argentina? (Choose no more than TWO) (Responses Combined; N=85) Investment lending (financing specific projects) 74.1% Technical assistance (advice, best practice, international experience, etc.) 22.4% Capacity development 22.4% Policy based lending/budget support to the Government 20.0% Multi-sectoral approaches 17.6% Knowledge products/services (analytical work, studies, surveys, etc.) 10.6% Trust Fund management 9.4% Don’t know 8.2% Other 0.0% 52 World Bank Group Country Opinion Survey 2016: Argentina B. Overall Attitudes toward the World Bank Group (continued) 12. To what extent do you believe that the World Bank Group’s work and Percentage of Respondents support help the poorest in Argentina? (Select only ONE response) (N=85) To a fully sufficient degree 1.2% To a somewhat sufficient degree 20.0% To a somewhat insufficient degree 51.8% To a very insufficient degree 11.8% Don't know 15.3% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Argentina? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 13. Overall the World Bank Group currently plays a relevant role in 78 7 5.10 1.76 development in Argentina* 14. The World Bank Group’s work is aligned with what I consider the 74 11 5.49 1.97 development priorities for Argentina* To what extent is the World Bank Group an effective development partner in Degree Argentina, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 15. Responsiveness to needs* 61 17 5.56 1.59 16. Flexibility (in terms of the institution’s products and services)* 59 19 4.78 1.62 17. Flexibility (in terms of changing country circumstances)* 63 15 5.05 1.61 18. Being inclusive* 59 18 5.41 1.79 19. Openness (sharing data and other information)* 65 13 6.95 1.94 20. Collaboration with the Government* 62 15 6.53 1.80 21. The speed in which it gets things accomplished on the ground* 55 22 5.33 1.88 22. Ease of access to the people at the World Bank Group who are 60 17 6.27 2.45 making decisions important to my work* 23. Collaboration with civil society* 54 23 5.48 2.05 24. Staff accessibility* 60 18 6.65 2.22 25. Collaboration with other donors and development partners* 44 32 5.84 1.67 26. Collaboration with the private sector* 38 37 5.95 1.59 27. Straightforwardness and honesty* 62 15 7.13 2.15 28. Treating clients and stakeholders in Argentina with respect* 46 29 7.28 2.08 29. Being a long-term partner* 52 24 7.31 1.93 30. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more Percentage of Respondents than TWO) (Responses Combined; N=74) The World Bank Group is not sensitive enough to political/social realities on the 44.6% ground There is not an adequate level of citizen/civil society participation 33.8% Political pressures and obstacles 25.7% Lack of/inadequate levels of capacity in Government 23.0% The Government works inefficiently 23.0% Reforms are not well thought out in light of country challenges 21.6% The World Bank Group works too slowly 9.5% Poor donor coordination 4.1% Other 2.7% The World Bank Group does not do adequate follow through/follow-up 1.4% 53 World Bank Group Country Opinion Survey 2016: Argentina C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Argentina? (1-Not important at all, 10-Very important) N DK Mean SD 1. Crime and violence 54 21 4.93 2.91 2. Financial markets 60 16 6.42 2.47 3. Transport (e.g., roads, bridges, transportation) 68 7 7.65 1.90 4. Anti-corruption 64 13 6.84 2.78 5. Law and justice (e.g., judicial system) 58 19 5.64 3.12 6. Urban development 66 9 7.56 1.82 7. Environmental sustainability 67 8 8.12 1.39 8. Trade and exports 59 17 6.39 2.12 9. Information and communications technology 63 14 7.17 2.16 10. Poverty reduction 71 5 8.25 1.90 11. Gender equity 65 11 6.92 2.43 12. Private sector development 57 19 6.70 2.03 13. Foreign direct investment 55 22 7.05 2.12 14. Water and sanitation 67 9 8.07 1.56 15. Regulatory framework 63 14 5.95 2.68 16. Economic growth 66 11 7.58 1.76 17. Energy 65 10 8.03 1.61 18. Disaster management 59 16 7.00 2.25 19. Public sector governance/reform (i.e., government effectiveness, public 63 14 6.87 2.79 financial management, public expenditure, fiscal system reform) 20. Job creation/employment 65 11 7.28 2.00 21. Communicable/non-communicable diseases 59 17 6.51 2.28 22. Equality of opportunity (i.e., equity) 65 10 7.23 2.16 23. Social protection (e.g., pensions, targeted social assistance) 64 11 6.75 2.48 24. Rural development 68 9 7.37 1.72 25. Global/regional integration 65 11 6.97 2.33 26. Food security 62 13 6.79 2.10 27. Natural resource management (e.g., oil, gas, mining) 68 8 7.22 1.96 28. Health 64 10 7.48 2.03 29. Climate change (e.g., mitigation, adaptation) 69 8 7.71 1.90 30. Agricultural development 66 10 7.18 1.87 31. Education 71 6 7.85 2.20 54 World Bank Group Country Opinion Survey 2016: Argentina C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness work it does in the following areas of development in Argentina? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Gender equity 20 51 5.35 1.76 2. Transport (e.g., roads, bridges, transportation) 36 36 7.06 1.67 3. Urban development 27 43 6.22 1.89 4. Environmental sustainability 37 35 6.32 1.93 5. Regulatory framework 25 46 6.12 2.32 6. Communicable/non-communicable diseases 17 55 6.35 2.32 7. Poverty reduction 44 29 5.95 2.02 8. Anti-corruption 25 46 5.28 2.30 9. Private sector development 21 50 6.24 2.02 10. Foreign direct investment 23 49 5.91 2.21 11. Water and sanitation 38 34 7.00 1.93 12. Trade and exports 18 54 5.94 2.10 13. Economic growth 29 43 6.24 1.57 14. Health 31 39 7.23 1.63 15. Disaster management 20 52 6.40 1.79 16. Public sector governance/reform (i.e., government effectiveness, public 35 36 5.49 2.43 financial management, public expenditure, fiscal system reform) 17. Job creation/employment 32 40 5.59 1.93 18. Financial markets 18 51 5.56 2.23 19. Equality of opportunity (i.e., equity) 27 44 6.04 2.03 20. Energy 33 40 6.79 1.98 21. Rural development 31 41 6.84 1.93 22. Global/regional integration 23 46 6.30 1.84 23. Food security 21 49 6.43 1.96 24. Education 34 37 6.53 2.06 25. Social protection (e.g., pensions, targeted social assistance) 19 49 6.11 1.76 26. Climate change (e.g., mitigation, adaptation) 32 39 6.25 2.34 27. Agricultural development 28 44 6.75 2.07 28. Natural resource management (e.g., oil, gas, mining) 18 51 5.39 2.20 Achieving Development Results* N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development results in Argentina? (1-To no degree at all, 10-To a very significant 59 13 5.71 1.55 degree) To what extent do you agree with the following statements about the World Bank Group in Argentina? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group's financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Result, etc.) meet the needs 60 12 6.05 1.75 of Argentina* 5. The World Bank Group meets Argentina’s needs for knowledge services (e.g., 60 12 6.13 1.89 research, analysis, data, technical assistance)* Reimbursable Advisory Services N DK Mean SD 6. To what extent do you believe that Argentina received value for money from the World Bank Group’s Reimbursable Advisory Services (RAS)? (1-To no degree 40 31 6.15 1.79 at all, 10-To a very significant degree) 55 World Bank Group Country Opinion Survey 2016: Argentina C. World Bank Group’s Effectiveness and Results (continued) Measuring The World Bank Group’s Work N DK Mean SD 7. To what extent do you believe the World Bank Group measures and corrects its 46 25 5.72 1.99 work in real time in Argentina? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=71) Weekly 5.6% Monthly 28.2% A few times a year 36.6% Rarely 25.4% Never 4.2% In Argentina, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 54 15 6.37 1.81 3. Lead to practical solutions 58 12 5.78 1.86 4. Are accessible (well written and easy to understand) 62 9 6.26 2.16 5. Are translated enough into local language 57 15 6.63 1.92 6. Are adaptable to Argentina’s specific development challenges and country 60 11 6.27 1.87 circumstances* Overall Evaluations N DK Mean SD 7. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country?* 58 14 6.38 1.77 (1-Not significant at all, 10-Very significant) 8. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 62 10 7.11 1.69 technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 44 27 6.89 2.17 2. The World Bank Group effectively monitors and evaluates the projects and 52 19 6.85 1.98 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 44 27 6.55 2.01 4. The World Bank Group’s “Safeguard Policy” requirements are reasonable 42 29 6.07 2.34 5. The World Bank Group’s conditions on its lending are reasonable 47 24 6.60 1.97 6. The World Bank Group takes decisions quickly in Argentina* 41 28 5.93 2.08 7. Working with the World Bank Group increases Argentina's institutional 50 21 6.70 2.10 capacity 8. Where country systems (e.g., procurement, financial management, etc.) are 36 35 6.78 2.13 adequate, the World Bank Group makes appropriate use of them* 9. The World Bank Group provides effective implementation support (i.e., 48 22 6.79 2.09 supervision of projects) 56 World Bank Group Country Opinion Survey 2016: Argentina E. Working with the World Bank Group (continued) WBG Promoting PPP in Argentina N DK Mean SD 10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Argentina? (1-To no 35 36 6.11 2.04 degree at all, 10-To a very significant degree) 11. Which of the following best describes the World Bank Group’s support in Percentage of Respondents Argentina? (Select only ONE response) (N=70) The World Bank Group is sufficiently selective and focuses on the most important 38.6% development challenges in Argentina The World Bank Group is not sufficiently selective in Argentina, and it is involved 15.7% in too many areas of development Don't know 45.7% F. The Future Role of the World Bank Group in Argentina 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Argentina? (Choose no more than TWO) (Responses Combined; N=70) Reduce the complexity of obtaining World Bank Group financing 32.9% Reach out more to groups outside of Government 27.1% Collaborate more effectively with Government clients (e.g., national, state, local) 25.7% Offer more innovative financial products 22.9% Provide more adequate data/knowledge/statistics/figures on Argentina’s economy 21.4% Increase the level of capacity development in the country 18.6% Improve the quality of its experts as related to Argentina’s specific challenges 14.3% Work faster 8.6% Improve the competitiveness of its financing compared to markets (e.g., cost, 7.1% timeliness, other terms) Ensure greater selectivity in its work 2.9% Offer more innovative knowledge services 2.9% Other 1.4% Increase availability of Reimbursable Advisory Services (RAS) 0.0% 2. When considering the combination of services that the World Bank Group offers in Argentina, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer Percentage of Respondents more of in Argentina? (Select only ONE response) (N=71) Financial services 49.3% The combination is appropriate for Argentina 18.3% Don't know 16.9% Convening services 8.5% Knowledge products 7.0% None of the above 0.0% 57 World Bank Group Country Opinion Survey 2016: Argentina G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Argentina? (Choose no more than TWO) (Responses Combined; N=70) Internet 61.4% Local newspapers 38.6% Periodicals 37.1% International newspapers 12.9% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 12.9% Other 7.1% Local radio 2.9% Local television 2.9% International television 1.4% International radio 0.0% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=69) Direct contact with World Bank Group (i.e., face to face meetings/discussions) 39.1% e-Newsletters 39.1% World Bank Group’s seminars/workshops/conferences 39.1% World Bank Group’s publications and other written materials 30.4% World Bank Group’s website 27.5% Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 10.1% Mobile phones 1.4% Other 0.0% 3. Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is Percentage of Respondents not on a list of exceptions? (N=68) Yes 39.7% No 60.3% 4. If yes, from which of the following sources did you learn about the World Bank Percentage of Respondents Group's Access to Information Policies? (Select only ONE response) (N=29) World Bank Group’s website 31.0% Colleagues/Friends/Peer organizations 27.6% World Bank Group’s seminars/workshops/conferences 13.8% Other 13.8% World Bank Group’s e-Newsletters 6.9% News/Media 6.9% 5. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=70) Yes 32.9% No 67.1% Percentage of Respondents 6. Were you able to obtain this information? (N=24) Yes 95.8% No 4.2% 58 World Bank Group Country Opinion Survey 2016: Argentina G. Communication and Information Sharing (continued) Percentage of Respondents 7. Do you use/have you used the World Bank Group website? (N=71) Yes 87.3% No 12.7% 8. Do you currently consult the World Bank Group social media sites (e.g., Percentage of Respondents Facebook, blogs, Twitter, YouTube, and Flickr)? (N=71) Yes 16.9% No 83.1% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 9. When I need information from the World Bank Group I know how to 68 3 6.97 2.21 find it (e.g., whom to call, where to reach them, etc.) 10. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) are valuable sources of information about the 37 33 5.78 2.52 institution 11. The World Bank Group is responsive to my information requests and 48 22 7.15 1.97 inquiries H. Background Information 1. Which of the following best describes your current position? (Select only ONE Percentage of Respondents response) (N=89) NGO/Community Based Organization 28.1% PMU overseeing implementation of project/Consultant/Contractor working on 18.0% World Bank Group supported project/program Private Sector Organization 9.0% Employee of a Ministry, Ministerial Department or Implementation Agency 7.9% Academia/Research Institute/Think Tank 7.9% Bilateral/Multilateral Agency 6.7% Media 6.7% Other 6.7% Office of Minister 4.5% Financial Sector/Private Bank 2.2% Local Government Office or Staff 1.1% Private Foundation 1.1% 59 World Bank Group Country Opinion Survey 2016: Argentina H. Background Information (continued) 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=88) Generalist (specialized in multiple sectors) 19.3% Other 13.6% Macroeconomics and fiscal management 6.8% Agriculture 6.8% Gender 5.7% Transport and ICT 5.7% Environment and natural resources 4.5% Education 4.5% Energy and extractives 4.5% Jobs 4.5% Water 3.4% Health, nutrition, and population 3.4% Trade and competitiveness 3.4% Urban, rural, and social development 3.4% Finance and markets 2.3% Governance 2.3% Poverty 2.3% Climate Change 2.3% Fragility, conflict and violence 1.1% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents (IBRD/IDA, IFC, or MIGA) in your country? (Select only ONE response) (N=87) Yes 31.0% No 69.0% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Argentina? (Select only ONE response) (N=77) The World Bank (IBRD) 87.0% The International Finance Corporation (IFC) 3.9% The Multilateral Investment Guarantee Agency (MIGA) 0.0% Other 9.1% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=86) Yes 11.6% No 88.4% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Argentina? (Select only ONE response) (N=12) The two institutions work well together 33.3% The way the two institutions work together needs improvement 16.7% The two institutions do not work well together 0.0% Don't know 50.0% 60 World Bank Group Country Opinion Survey 2016: Argentina H. Background Information (continued) 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Argentina? (Choose no more than TWO) (Responses Combined; N=88) Engage in World Bank Group related/sponsored events/activities 39.8% Use World Bank Group reports/data 35.2% Use World Bank Group website for information, data, research, etc. 34.1% Collaborate as part of my professional duties 25.0% Observer (i.e., follow in media, discuss in informal conversations, etc.) 23.9% Percentage of Respondents 8. What’s your gender? (N=88) Female 43.2% Male 56.8% Percentage of Respondents 9. Which best represents your geographic location? (N=87) Ciudad de Buenos Aires 78.2% Provincias 21.8% 61 World Bank Group Country Opinion Survey 2016: Argentina Appendix B: Responses to All Questions by Stakeholder Groups16  Employee of a Ministry N=7  PMU/Consultant on WBG-supported Project N=16  Bilateral/Multilateral Agency N=6  Private Sector/Financial Sector/Private Bank N=10  CSO N=25  Media N=6  Academia/Research Institute/Think Tank N=7  Other N=12 A. General Issues facing Argentina In general, would you say that Argentina is headed in ... ? Bilateral/ Private Sector/ Academia/ Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry Consultant Agency Private Bank CSO Media Think Tank Other The right direction 57.1% 68.8% 50.0% 60.0% 24.0% 66.7% 42.9% 63.6% The wrong direction 14.3% 18.8% 33.3% 20.0% 20.0% 16.7% 28.6% 18.2% Not sure 28.6% 12.5% 16.7% 20.0% 56.0% 16.7% 28.6% 18.2% 16 Only 89 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 62 World Bank Group Country Opinion Survey 2016: Argentina A. General Issues facing Argentina (continued) Listed below are a number of development priorities in Argentina. Please identify which of the following you consider the most important development priorities in Argentina? (Choose no more than THREE) Bilateral/ Private Sector/ Academia/ Percentage of Respondents Employee of PMU/ Multilateral Financial Sector/ Research Institute/ (Responses combined) a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Global/regional integration 0.0% 18.8% 16.7% 0.0% 8.3% 16.7% 42.9% 25.0% Food security 0.0% 12.5% 0.0% 0.0% 0.0% 16.7% 0.0% 16.7% Public sector governance/reform 14.3% 18.8% 16.7% 20.0% 29.2% 33.3% 42.9% 16.7% Social protection 0.0% 12.5% 16.7% 0.0% 4.2% 0.0% 0.0% 0.0% Gender equity 0.0% 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% 8.3% Private sector development 14.3% 6.3% 0.0% 10.0% 8.3% 0.0% 0.0% 0.0% Foreign direct investment* 0.0% 6.3% 16.7% 40.0% 0.0% 16.7% 0.0% 0.0% Urban development 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Energy 0.0% 18.8% 16.7% 20.0% 0.0% 16.7% 0.0% 16.7% Job creation/employment 42.9% 31.3% 16.7% 30.0% 16.7% 16.7% 14.3% 16.7% Rural development 14.3% 12.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% Water and sanitation 14.3% 12.5% 0.0% 0.0% 0.0% 0.0% 0.0% 16.7% Environmental sustainability 14.3% 0.0% 16.7% 0.0% 4.2% 16.7% 14.3% 8.3% Equality of opportunity 14.3% 12.5% 0.0% 0.0% 33.3% 0.0% 0.0% 25.0% Health 14.3% 6.3% 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% Climate change 0.0% 6.3% 0.0% 0.0% 0.0% 16.7% 14.3% 0.0% Poverty reduction* 14.3% 18.8% 16.7% 30.0% 62.5% 66.7% 28.6% 25.0% Transport 0.0% 12.5% 0.0% 30.0% 4.2% 0.0% 0.0% 8.3% Education 42.9% 31.3% 33.3% 70.0% 58.3% 33.3% 42.9% 33.3% Agricultural development 0.0% 6.3% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% Crime and violence* 28.6% 6.3% 0.0% 0.0% 0.0% 0.0% 28.6% 8.3% Anti-corruption 0.0% 12.5% 50.0% 20.0% 16.7% 33.3% 14.3% 0.0% Law and justice 0.0% 6.3% 16.7% 10.0% 16.7% 0.0% 0.0% 16.7% Regulatory framework 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% Communicable/non-communicable diseases* 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 0.0% 6.3% 0.0% 0.0% 4.2% 16.7% 0.0% 8.3% Economic growth 28.6% 12.5% 33.3% 20.0% 4.2% 0.0% 42.9% 25.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 63 World Bank Group Country Opinion Survey 2016: Argentina A. General Issues facing Argentina (continued) The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Argentina? (Choose no more than THREE) Bilateral/ Private Sector/ Academia/ Percentage of Respondents Employee of PMU/ Multilateral Financial Sector/ Research Institute/ (Responses combined) a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Water and sanitation 28.6% 31.3% 0.0% 40.0% 12.5% 16.7% 0.0% 25.0% Equality of opportunity 42.9% 43.8% 66.7% 20.0% 41.7% 66.7% 14.3% 25.0% Rural development 28.6% 25.0% 16.7% 0.0% 0.0% 16.7% 0.0% 16.7% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% Global/regional integration 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% 14.3% 16.7% Gender equity 0.0% 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% 8.3% Economic growth 42.9% 37.5% 33.3% 20.0% 12.5% 50.0% 42.9% 41.7% Urban development* 0.0% 0.0% 0.0% 0.0% 4.2% 0.0% 42.9% 8.3% Regulatory framework 0.0% 0.0% 0.0% 0.0% 4.2% 0.0% 0.0% 0.0% Social protection 0.0% 0.0% 16.7% 0.0% 8.3% 16.7% 0.0% 8.3% Law and justice 0.0% 6.3% 0.0% 10.0% 8.3% 0.0% 0.0% 16.7% Transport* 0.0% 6.3% 0.0% 10.0% 0.0% 33.3% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 10.0% 4.2% 16.7% 14.3% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 0.0% 0.0% 0.0% 0.0% 4.2% 0.0% 0.0% 0.0% Anti-corruption 0.0% 12.5% 0.0% 10.0% 29.2% 0.0% 42.9% 8.3% Education 57.1% 56.3% 50.0% 80.0% 58.3% 33.3% 42.9% 58.3% Foreign direct investment 0.0% 0.0% 0.0% 10.0% 4.2% 0.0% 14.3% 0.0% Energy 0.0% 6.3% 0.0% 0.0% 4.2% 0.0% 0.0% 8.3% Public sector governance/reform 14.3% 12.5% 16.7% 10.0% 25.0% 0.0% 14.3% 16.7% Private sector development 14.3% 12.5% 16.7% 10.0% 0.0% 0.0% 0.0% 0.0% Natural resource management* 0.0% 0.0% 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% Environmental sustainability 0.0% 6.3% 0.0% 0.0% 8.3% 16.7% 14.3% 0.0% Health 14.3% 18.8% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 28.6% 25.0% 50.0% 60.0% 45.8% 16.7% 28.6% 8.3% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% Food security 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% 8.3% *Significantly different between stakeholder groups 64 World Bank Group Country Opinion Survey 2016: Argentina A. General Issues facing Argentina (continued) The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Argentina? (Choose no more than TWO) Bilateral/ Private Sector/ Academia/ Percentage of Respondents Employee of PMU/ Multilateral Financial Sector/ Research Institute/ (Responses combined) a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Consistent economic growth 71.4% 50.0% 66.7% 55.6% 37.5% 66.7% 42.9% 41.7% More reliable social safety net 0.0% 12.5% 16.7% 0.0% 0.0% 16.7% 0.0% 16.7% Greater access to micro-finance for the poor 0.0% 6.3% 0.0% 0.0% 4.2% 33.3% 14.3% 0.0% Greater voice and participation for citizens to help ensure greater 0.0% 6.3% 0.0% 11.1% 25.0% 0.0% 0.0% 8.3% accountability Greater access to health and nutrition for citizens 0.0% 6.3% 0.0% 11.1% 0.0% 0.0% 0.0% 16.7% Better entrepreneurial opportunities 28.6% 12.5% 0.0% 11.1% 0.0% 0.0% 14.3% 16.7% A growing middle class 0.0% 0.0% 0.0% 11.1% 4.2% 0.0% 0.0% 8.3% Better opportunity for the poor who live in rural areas 14.3% 6.3% 33.3% 11.1% 4.2% 0.0% 0.0% 0.0% Better opportunity for the poor who live in urban areas 14.3% 12.5% 0.0% 11.1% 12.5% 0.0% 42.9% 0.0% Better employment opportunities for young people 0.0% 6.3% 16.7% 33.3% 16.7% 0.0% 0.0% 16.7% Better employment opportunities for women 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% Greater equity of fiscal policy 14.3% 12.5% 0.0% 0.0% 4.2% 16.7% 14.3% 16.7% Education and training that better ensure job opportunity 57.1% 62.5% 66.7% 44.4% 66.7% 50.0% 57.1% 50.0% Better quality public services 0.0% 6.3% 0.0% 0.0% 8.3% 0.0% 14.3% 8.3% Other 0.0% 0.0% 0.0% 0.0% 4.2% 16.7% 0.0% 0.0% Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Argentina?* (Select only ONE response) Bilateral/ Private Sector/ Academia/ Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry Consultant Agency Private Bank CSO Media Think Tank Other A very big problem 71.4% 50.0% 66.7% 62.5% 87.5% 66.7% 85.7% 75.0% A moderately big problem 28.6% 50.0% 33.3% 12.5% 12.5% 16.7% 14.3% 25.0% A small problem 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% Not a problem at all 0.0% 0.0% 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% Don’t know 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem?* (Select only ONE response) Bilateral/ Private Sector/ Academia/ Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry Consultant Agency Private Bank CSO Media Think Tank Other A very serious problem 14.3% 62.5% 83.3% 55.6% 95.8% 66.7% 71.4% 66.7% A somewhat serious problem 85.7% 18.8% 16.7% 33.3% 4.2% 16.7% 28.6% 33.3% Not too serious problem 0.0% 18.8% 0.0% 11.1% 0.0% 16.7% 0.0% 0.0% Not a problem 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 65 World Bank Group Country Opinion Survey 2016: Argentina B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Argentina? (1-Not familiar at all, 10-Extremely familiar) Private Sector/ Academia/ Employee of Bilateral/ Financial Sector/ Research Institute/ a Ministry PMU/Consultant Multilateral Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD World Bank Group (WBG)* 7 8.29 1.50 16 9.06 0.93 6 6.50 2.17 9 6.22 2.91 24 5.04 1.81 6 5.00 2.00 7 6.86 2.41 12 8.08 1.88 Inter-American Development Bank (IDB/BID)* 7 8.71 1.60 16 7.81 2.81 6 6.83 3.60 9 6.00 2.69 24 5.21 2.00 6 4.83 1.72 7 7.71 1.80 12 7.75 2.14 Latin American Development Bank (CAF)* 7 7.43 2.51 16 6.94 3.40 6 4.50 3.21 9 4.00 2.83 23 3.30 1.55 6 4.83 2.79 7 5.86 2.97 11 7.73 2.90 *Significantly different between stakeholder groups Overall, please rate your impression of the effectiveness of these organizations in Argentina. (1-Not effective at all, 10-Extremely effective) Private Sector/ Academia/ Employee of Bilateral/ Financial Sector/ Research Institute/ a Ministry PMU/Consultant Multilateral Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD World Bank Group (WBG)* 7 6.57 1.62 16 7.56 0.89 5 7.40 0.89 7 7.00 2.71 17 5.71 1.16 5 6.20 1.79 6 5.50 1.38 10 6.50 1.08 Inter-American Development Bank (IDB/BID)* 7 7.43 1.81 14 7.86 1.10 5 8.20 1.10 7 6.43 2.51 17 5.53 1.59 5 6.00 1.00 7 6.57 1.27 11 7.00 1.26 Latin American Development Bank (CAF) 6 6.33 1.63 12 7.00 2.04 3 6.67 2.08 4 5.75 2.99 13 4.85 1.21 4 5.75 1.50 5 6.00 2.00 10 6.70 2.06 *Significantly different between stakeholder groups Private Sector/ Academia/ Employee of Bilateral/ Financial Sector/ Research Institute/ a Ministry PMU/Consultant Multilateral Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help 6 6.33 2.34 16 7.56 1.41 4 8.00 0.82 8 8.13 1.81 17 7.06 1.39 4 7.25 1.50 6 6.67 1.97 10 7.70 1.70 Argentina solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 66 World Bank Group Country Opinion Survey 2016: Argentina B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Argentina, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Argentina? (Choose no more than THREE) Bilateral/ Private Sector/ Academia/ Percentage of Respondents Employee of PMU/ Multilateral Financial Sector/ Research Institute/ (Responses combined) a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Health 14.3% 18.8% 16.7% 22.2% 12.5% 16.7% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 8.3% 16.7% 28.6% 0.0% Transport 0.0% 18.8% 0.0% 44.4% 8.3% 16.7% 42.9% 8.3% Agricultural development 28.6% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% Global/regional integration 0.0% 0.0% 0.0% 0.0% 8.3% 16.7% 0.0% 16.7% Job creation/employment 42.9% 12.5% 33.3% 22.2% 29.2% 16.7% 0.0% 16.7% Public sector governance/reform 0.0% 12.5% 33.3% 11.1% 8.3% 0.0% 28.6% 8.3% Social protection 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Rural development* 0.0% 25.0% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% Foreign direct investment 0.0% 0.0% 0.0% 11.1% 4.2% 0.0% 14.3% 0.0% Education 42.9% 37.5% 50.0% 66.7% 54.2% 16.7% 42.9% 16.7% Energy 0.0% 18.8% 16.7% 0.0% 4.2% 16.7% 0.0% 8.3% Gender equity 0.0% 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% 16.7% Financial markets 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% Urban development* 0.0% 6.3% 0.0% 0.0% 4.2% 0.0% 42.9% 8.3% Environmental sustainability 0.0% 12.5% 0.0% 11.1% 4.2% 16.7% 14.3% 16.7% Economic growth* 57.1% 6.3% 33.3% 0.0% 4.2% 50.0% 0.0% 25.0% Private sector development* 28.6% 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% Water and sanitation 28.6% 37.5% 0.0% 22.2% 4.2% 33.3% 14.3% 25.0% Food security 0.0% 6.3% 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% Climate change 0.0% 6.3% 0.0% 0.0% 4.2% 0.0% 14.3% 16.7% Information and communications technology 0.0% 6.3% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% Trade and exports 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 14.3% 12.5% 33.3% 0.0% 25.0% 16.7% 14.3% 33.3% Law and justice 0.0% 6.3% 0.0% 11.1% 16.7% 0.0% 14.3% 8.3% Regulatory framework 0.0% 0.0% 0.0% 0.0% 4.2% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 8.3% Natural resource management 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Poverty reduction 42.9% 12.5% 50.0% 44.4% 41.7% 33.3% 14.3% 41.7% Anti-corruption 0.0% 12.5% 16.7% 11.1% 16.7% 16.7% 14.3% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 67 World Bank Group Country Opinion Survey 2016: Argentina B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Argentina? Bilateral/ Private Sector/ Academia/ Greatest Value Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Policy advice, studies, analyses* 0.0% 6.3% 66.7% 0.0% 20.8% 16.7% 0.0% 18.2% Data and statistics 14.3% 0.0% 16.7% 0.0% 8.3% 0.0% 20.0% 0.0% Convening/Facilitating 0.0% 0.0% 0.0% 0.0% 4.2% 0.0% 0.0% 0.0% Financial resources 85.7% 62.5% 16.7% 55.6% 50.0% 50.0% 60.0% 54.5% Capacity development 0.0% 6.3% 0.0% 0.0% 8.3% 0.0% 0.0% 9.1% Technical assistance 0.0% 0.0% 0.0% 11.1% 4.2% 16.7% 20.0% 0.0% Help to bring discipline/effective supervision to implementation of 0.0% 18.8% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% investment projects Mobilizing third party financial resources 0.0% 0.0% 0.0% 22.2% 4.2% 16.7% 0.0% 18.2% Donor coordination 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Linkage to non-Bank expertise 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Bilateral/ Private Sector/ Academia/ 2nd Greatest Value Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Policy advice, studies, analyses 14.3% 0.0% 16.7% 22.2% 12.5% 0.0% 60.0% 27.3% Data and statistics 0.0% 0.0% 0.0% 0.0% 8.3% 16.7% 0.0% 0.0% Convening/Facilitating 0.0% 6.3% 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% Financial resources 0.0% 18.8% 50.0% 44.4% 16.7% 0.0% 20.0% 18.2% Capacity development 14.3% 18.8% 0.0% 0.0% 4.2% 0.0% 0.0% 18.2% Technical assistance 28.6% 12.5% 16.7% 11.1% 20.8% 33.3% 0.0% 27.3% Help to bring discipline/effective supervision to implementation of 28.6% 43.8% 16.7% 11.1% 8.3% 16.7% 20.0% 9.1% investment projects Mobilizing third party financial resources* 14.3% 0.0% 0.0% 11.1% 29.2% 0.0% 0.0% 0.0% Donor coordination 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Linkage to non-Bank expertise 0.0% 0.0% 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 68 World Bank Group Country Opinion Survey 2016: Argentina B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Argentina? (Choose no more than TWO) Bilateral/ Private Sector/ Academia/ Percentage of Respondents Employee of PMU/ Multilateral Financial Sector/ Research Institute/ (Responses combined) a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Too influenced by developed countries 14.3% 18.8% 16.7% 22.2% 41.7% 50.0% 33.3% 27.3% Not exploring alternative policy options 28.6% 18.8% 0.0% 0.0% 8.3% 0.0% 0.0% 9.1% Not collaborating enough with stakeholders outside the Government* 0.0% 0.0% 50.0% 22.2% 41.7% 16.7% 0.0% 9.1% Its advice and strategies do not lend themselves to practical problem 0.0% 18.8% 0.0% 11.1% 8.3% 0.0% 33.3% 0.0% solving Not enough public disclosure of its work* 0.0% 0.0% 50.0% 22.2% 4.2% 0.0% 16.7% 0.0% Arrogant in its approach 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% Not client focused 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% The credibility of its knowledge/data 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% World Bank Group’s processes too complex 14.3% 18.8% 0.0% 11.1% 12.5% 33.3% 0.0% 18.2% Not willing to honestly criticize policies and reform efforts in the country 0.0% 6.3% 0.0% 0.0% 8.3% 33.3% 0.0% 9.1% Staff too inaccessible 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Imposing technocratic solutions without regard to political realities 42.9% 18.8% 16.7% 11.1% 12.5% 33.3% 0.0% 0.0% World Bank Group’s processes too slow 14.3% 25.0% 16.7% 11.1% 16.7% 0.0% 33.3% 45.5% Not aligned with other donors’ work 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Not aligned with country priorities 14.3% 6.3% 0.0% 22.2% 0.0% 0.0% 0.0% 18.2% Not adequately sensitive to political/social realities in Argentina 42.9% 12.5% 0.0% 11.1% 8.3% 16.7% 0.0% 27.3% Other 0.0% 6.3% 16.7% 0.0% 0.0% 0.0% 16.7% 0.0% Don’t know 0.0% 0.0% 0.0% 22.2% 12.5% 0.0% 16.7% 9.1% *Significantly different between stakeholder groups Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Argentina? (Choose no more than TWO) Bilateral/ Private Sector/ Academia/ Percentage of Respondents Employee of PMU/ Multilateral Financial Sector/ Research Institute/ (Responses combined) a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Trust Fund management 0.0% 0.0% 20.0% 11.1% 12.5% 16.7% 16.7% 9.1% Knowledge products/services 14.3% 6.3% 40.0% 22.2% 8.3% 16.7% 0.0% 0.0% Capacity development 28.6% 18.8% 0.0% 0.0% 29.2% 33.3% 0.0% 45.5% Technical assistance 57.1% 18.8% 0.0% 33.3% 25.0% 16.7% 0.0% 18.2% Investment lending 71.4% 93.8% 80.0% 88.9% 58.3% 50.0% 66.7% 81.8% Policy based lending/budget support to the Government 0.0% 12.5% 20.0% 33.3% 25.0% 16.7% 33.3% 9.1% Multi-sectoral approaches 28.6% 18.8% 20.0% 11.1% 12.5% 16.7% 0.0% 36.4% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 6.3% 20.0% 0.0% 8.3% 16.7% 33.3% 0.0% 69 World Bank Group Country Opinion Survey 2016: Argentina B. Overall Attitudes toward the World Bank Group (continued) To what extent do you believe that the World Bank Group’s work and support help the poorest in Argentina?* (Select only ONE r esponse) Bilateral/ Private Sector/ Academia/ Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry Consultant Agency Private Bank CSO Media Think Tank Other To a fully sufficient degree 14.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% To a somewhat sufficient degree 14.3% 31.3% 40.0% 44.4% 0% 33.3% 16.7% 18.2% To a somewhat insufficient degree 57.1% 56.3% 0.0% 33.3% 75.0% 33.3% 16.7% 54.5% To a very insufficient degree 0.0% 12.5% 0.0% 11.1% 4.2% 33.3% 66.7% 0.0% Don't know 14.3% 0.0% 60.0% 11.1% 20.8% 0.0% 0.0% 27.3% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group’s work in Argentina? (1-Strongly disagree, 10-Strongly agree) Private Sector/ Academia/ Employee of Bilateral/ Financial Sector/ Research Institute/ a Ministry PMU/Consultant Multilateral Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role 7 5.71 1.98 15 4.93 1.53 4 6.50 1.29 7 5.00 2.89 22 4.82 1.59 6 4.83 1.33 6 4.33 1.37 10 5.30 1.64 in development in Argentina The World Bank Group’s work is aligned with what I 7 5.71 2.29 16 5.75 2.02 2 7.50 0.71 7 5.14 2.79 20 5.30 1.92 6 4.83 2.04 5 5.60 2.30 10 5.50 1.43 consider the development priorities for Argentina 70 World Bank Group Country Opinion Survey 2016: Argentina B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Argentina, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Private Sector/ Academia/ Employee of Bilateral/ Financial Sector/ Research Institute/ a Ministry PMU/Consultant Multilateral Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs 5 6.00 1.58 15 5.87 1.41 3 5.67 1.15 8 5.25 2.76 15 5.40 1.40 2 4.00 1.41 3 4.33 0.58 9 5.89 1.17 Flexibility (in terms of the institution’s products and 5 6.00 2.74 14 5.29 1.54 3 5.33 0.58 7 4.57 1.99 14 4.07 1.33 2 3.50 0.71 3 4.00 1.00 10 4.80 1.32 services) Flexibility (in terms of changing country circumstances) 5 5.40 2.41 16 5.63 1.63 3 5.33 1.53 9 4.89 2.32 12 4.75 1.06 4 4.00 0.82 3 3.67 0.58 10 5.10 1.37 Being inclusive 5 5.80 2.28 15 6.07 1.79 3 6.67 2.08 8 5.38 2.13 13 4.69 1.44 4 4.25 2.63 2 4.50 0.71 9 5.44 1.01 Openness (sharing data and other information) 5 6.80 0.45 16 7.50 2.03 3 7.00 1.73 9 7.78 1.09 15 6.27 2.31 3 6.33 2.52 4 6.75 2.99 10 6.70 1.77 Collaboration with the Government 5 6.40 2.07 14 6.57 1.91 3 6.67 2.08 9 7.00 2.06 12 6.33 1.61 4 6.75 1.89 4 5.50 1.73 10 6.50 1.90 The speed in which it gets things accomplished on the 5 6.00 1.58 14 5.79 1.93 3 5.67 1.15 6 7.33 1.86 12 4.25 1.22 4 4.00 2.83 2 3.50 0.71 8 5.25 1.39 ground* Ease of access to the people at the World Bank Group who 4 5.75 2.06 16 7.75 1.34 3 6.00 3.61 6 7.00 1.67 14 4.36 2.27 3 5.33 3.21 3 4.67 3.06 10 6.80 2.35 are making decisions important to my work* Collaboration with civil society 3 5.67 0.58 10 6.40 1.84 2 5.50 0.71 8 5.88 1.96 16 4.38 1.86 4 5.00 3.46 3 5.00 2.65 7 6.43 1.99 Staff accessibility 5 6.60 1.14 16 7.50 1.97 4 6.00 3.16 7 7.29 1.80 11 5.45 2.16 3 6.00 3.46 4 5.75 2.75 10 7.00 2.26 Collaboration with other donors and development partners 4 6.25 1.50 11 6.73 1.49 3 6.00 1.00 7 5.86 1.57 10 4.90 1.66 1 4.00 - 2 4.00 0.00 6 6.33 1.97 Collaboration with the private sector 3 5.33 0.58 7 6.14 1.57 2 6.00 1.41 8 6.63 1.41 7 6.00 1.63 3 5.33 3.21 2 4.50 0.71 6 5.83 1.72 Straightforwardness and honesty* 5 8.20 1.10 16 7.31 1.89 3 7.33 1.53 8 8.75 1.28 13 6.15 2.27 2 3.50 0.71 4 6.50 3.51 10 6.90 1.91 Treating clients and stakeholders in Argentina with respect 5 8.60 1.67 12 7.92 1.16 3 6.67 2.08 6 8.00 1.41 6 5.67 2.94 1 4.00 - 3 5.67 3.79 9 7.22 1.72 Being a long-term partner 5 8.00 1.87 12 8.25 1.29 3 7.00 2.00 7 8.14 1.35 10 6.20 2.10 3 6.33 2.52 2 5.50 3.54 9 6.89 1.90 *Significantly different between stakeholder groups When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Bilateral/ Private Sector/ Academia/ Percentage of Respondents Employee of PMU/ Multilateral Financial Sector/ Research Institute/ (Responses combined) a Ministry Consultant Agency Private Bank CSO Media Think Tank Other The Government works inefficiently* 0.0% 20.0% 0.0% 33.3% 14.3% 80.0% 20.0% 22.2% Poor donor coordination 0.0% 6.7% 25.0% 0.0% 4.8% 0.0% 0.0% 0.0% The World Bank Group is not sensitive enough to political/social realities 60.0% 73.3% 25.0% 22.2% 28.6% 60.0% 80.0% 33.3% on the ground Lack of/inadequate levels of capacity in Government 20.0% 13.3% 50.0% 33.3% 28.6% 0.0% 40.0% 11.1% There is not an adequate level of citizen/civil society participation* 20.0% 6.7% 25.0% 33.3% 66.7% 0.0% 20.0% 33.3% The World Bank Group works too slowly 20.0% 6.7% 0.0% 11.1% 0.0% 20.0% 20.0% 22.2% The World Bank Group does not do adequate follow through/follow-up 0.0% 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% Political pressures and obstacles 40.0% 13.3% 50.0% 55.6% 23.8% 20.0% 0.0% 22.2% Reforms are not well thought out in light of country challenges* 40.0% 40.0% 0.0% 11.1% 4.8% 0.0% 20.0% 55.6% Other 0.0% 0.0% 0.0% 0.0% 9.5% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 71 World Bank Group Country Opinion Survey 2016: Argentina C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Argentina? (1-Not important at all, 10-Very important) Private Sector/ Academia/ Employee of Bilateral/ Financial Sector/ Research Institute/ a Ministry PMU/Consultant Multilateral Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Crime and violence 3 4.67 3.51 8 4.50 3.12 3 3.67 2.89 8 6.25 2.31 13 5.38 2.96 5 4.20 3.63 4 6.00 3.74 9 4.33 2.60 Financial markets 4 7.00 4.08 10 6.50 2.01 4 6.25 3.10 9 7.56 1.51 13 6.46 2.11 5 5.40 2.88 5 6.20 3.70 9 5.56 2.70 Transport* 4 7.50 1.73 15 7.93 1.16 4 6.75 3.30 9 8.89 1.05 16 6.69 2.21 5 6.40 2.19 5 9.00 1.00 9 7.78 1.56 Anti-corruption 5 5.60 2.97 13 7.31 2.75 4 6.75 3.40 9 8.33 1.41 15 7.00 2.54 5 6.00 3.39 3 7.33 4.62 9 5.11 2.76 Law and justice 4 4.75 3.30 8 5.50 3.42 4 4.75 3.20 9 7.11 2.89 15 6.33 2.77 5 5.00 4.18 3 5.67 4.51 9 4.56 3.00 Urban development 4 7.00 1.83 13 7.62 1.26 4 8.00 0.82 9 7.67 1.41 16 7.88 1.89 5 7.00 2.55 5 8.80 1.10 9 6.22 2.44 Environmental sustainability 5 8.00 1.73 16 8.50 1.03 4 8.00 0.82 9 8.11 1.27 13 8.08 1.50 5 7.00 2.55 5 9.00 1.00 9 7.56 1.01 Trade and exports 4 5.50 3.32 10 6.60 1.51 4 6.25 2.87 9 6.89 1.27 12 7.08 1.00 5 5.80 3.27 5 6.80 4.09 9 5.56 1.67 Information and communications technology 5 7.00 3.46 12 7.83 1.34 4 7.75 0.50 9 6.56 2.19 14 7.93 1.94 5 5.80 3.19 4 5.50 3.70 9 7.11 1.27 Poverty reduction 5 8.00 2.83 15 8.53 1.55 4 9.25 0.96 9 8.56 1.81 18 8.22 1.66 4 6.00 3.56 5 8.80 1.10 10 7.80 1.93 Gender equity 4 7.50 1.73 13 7.77 1.64 4 8.25 0.50 9 6.56 2.30 16 7.25 2.41 5 5.00 3.81 3 7.00 2.65 10 6.40 2.55 Private sector development 4 6.00 2.45 10 5.80 1.99 4 6.00 4.08 9 7.44 1.81 12 7.58 1.38 5 6.80 2.77 4 7.00 1.15 8 6.25 1.49 Foreign direct investment 4 6.25 2.75 9 6.22 1.99 4 7.00 3.56 9 8.11 1.76 11 7.64 1.43 5 6.80 2.39 3 7.67 1.53 9 6.22 2.33 Water and sanitation 4 7.50 1.73 16 8.31 0.79 4 7.25 2.87 9 8.78 1.30 16 7.81 1.91 4 7.75 1.71 4 8.25 1.71 9 7.89 1.45 Regulatory framework 5 5.80 2.95 11 6.45 2.42 4 5.50 2.38 9 6.44 2.13 16 6.50 2.80 5 3.80 2.59 3 7.33 3.79 9 5.44 2.74 Economic growth* 5 6.40 1.52 14 7.21 1.72 4 9.50 0.58 9 7.89 1.45 15 8.00 1.56 4 5.25 3.30 5 8.40 1.14 9 7.44 1.24 Energy 4 7.50 1.73 14 8.00 1.30 4 7.50 3.11 9 8.67 0.71 14 8.14 1.35 5 7.00 2.55 5 8.80 1.10 9 7.67 1.87 Disaster management 3 6.00 1.73 12 7.42 1.31 4 7.00 2.83 9 6.56 1.94 14 7.57 2.10 4 6.50 3.11 3 7.67 4.04 9 6.33 3.12 Public sector governance/reform 4 6.00 3.37 13 6.85 3.16 4 6.50 3.11 9 7.44 1.88 15 7.67 2.50 5 5.80 3.83 4 8.00 1.83 8 5.88 3.18 Job creation/employment 5 7.00 1.87 13 7.15 1.52 4 9.00 0.82 9 8.22 1.99 14 7.21 1.63 5 6.20 3.56 4 7.75 1.50 10 6.60 2.50 Communicable/non-communicable diseases 5 6.40 3.58 11 7.18 1.89 4 6.50 2.08 9 6.56 2.60 13 5.77 1.79 4 7.25 2.63 3 6.67 2.08 9 6.44 2.88 Equality of opportunity 5 7.60 1.82 13 7.08 1.98 4 9.00 0.00 8 7.25 1.49 16 7.38 2.28 4 6.75 3.30 4 6.75 2.22 10 6.80 2.94 Social protection 5 6.00 3.16 13 6.62 2.75 4 7.75 2.50 9 6.89 2.03 15 7.27 2.02 4 6.00 2.58 3 8.00 1.73 10 6.50 2.76 Rural development 5 7.20 1.64 16 7.81 1.05 4 8.75 0.50 9 6.89 1.96 15 6.93 2.09 5 7.00 2.00 4 7.25 1.50 9 7.33 2.12 Global/regional integration* 5 6.20 3.27 13 7.46 2.03 4 7.25 2.87 9 7.56 2.01 15 7.47 2.13 5 3.60 2.07 4 8.00 1.41 9 6.67 2.12 Food security 5 7.00 1.87 13 7.23 1.59 4 5.00 2.94 9 7.11 2.03 14 6.43 2.34 4 7.00 2.94 3 5.67 2.52 9 7.44 1.88 Natural resource management 5 7.20 2.05 14 7.50 1.51 4 8.00 1.15 9 7.22 1.72 16 7.63 1.89 5 6.40 2.51 5 6.20 3.42 9 6.56 2.13 Health 5 7.60 1.67 14 8.00 1.57 4 7.00 2.83 8 7.75 1.91 15 7.33 2.26 5 7.40 2.30 3 7.00 1.73 9 6.89 2.67 Climate change 5 7.00 1.87 16 8.00 1.55 4 7.75 1.50 9 7.56 2.07 15 7.93 2.02 5 6.80 2.59 5 8.00 1.87 9 7.44 2.24 Agricultural development 5 7.00 1.22 15 8.20 0.77 4 6.25 3.10 9 6.78 1.79 14 6.79 2.33 5 6.40 2.41 5 6.40 2.07 8 7.88 1.46 Education 5 7.60 1.82 16 8.19 1.28 4 8.50 1.91 9 9.00 1.00 17 7.82 2.48 5 6.40 3.36 4 8.50 2.38 10 7.20 2.44 *Significantly different between stakeholder groups 72 World Bank Group Country Opinion Survey 2016: Argentina C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Argentina? (1-Not effective at all, 10-Very effective) Private Sector/ Academia/ Employee of Bilateral/ Financial Sector/ Research Institute/ a Ministry PMU/Consultant Multilateral Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Gender equity 4 6.00 1.41 2 7.00 0.00 1 5.00 - 3 6.67 1.53 4 3.75 1.50 - - - - - - 6 4.83 1.83 Transport* 4 7.50 1.73 11 7.82 1.17 1 7.00 - 4 8.75 1.26 5 5.40 1.34 2 6.50 0.71 2 7.00 1.41 7 6.00 1.83 Urban development 3 7.33 2.08 6 6.67 2.25 1 6.00 - 3 7.00 2.00 5 6.40 1.82 2 6.00 1.41 1 6.00 - 6 4.83 1.83 Environmental sustainability 4 7.00 1.83 12 7.08 2.23 2 7.00 1.41 3 6.33 1.53 6 5.67 1.21 2 5.50 2.12 1 4.00 - 6 5.17 2.04 Regulatory framework 2 7.50 3.54 8 6.75 2.55 1 5.00 - 3 6.33 2.52 4 4.50 2.38 1 9.00 - 1 7.00 - 5 5.20 1.48 Communicable/non-communicable diseases* 3 7.33 2.08 3 9.00 0.00 1 7.00 - 2 6.00 2.83 2 2.50 0.71 1 7.00 - - - - 5 5.60 1.67 Poverty reduction 4 7.00 2.45 13 6.38 2.10 2 7.50 2.12 3 6.33 2.08 8 5.50 1.60 3 5.33 3.21 1 7.00 - 9 5.11 1.83 Anti-corruption 2 7.00 2.83 6 6.17 3.37 1 5.00 - 4 5.50 2.08 6 4.50 1.97 1 4.00 - - - - 4 5.00 1.63 Private sector development 2 4.50 0.71 3 7.00 2.00 1 6.00 - 3 8.33 2.89 5 5.60 0.89 1 7.00 - - - - 6 5.83 2.40 Foreign direct investment 3 6.00 1.73 2 6.50 3.54 1 6.00 - 3 7.33 2.52 6 4.50 1.64 2 8.00 1.41 - - - 6 5.67 2.58 Water and sanitation 5 7.40 1.52 11 7.27 1.79 1 6.00 - 3 8.00 1.00 7 6.00 2.58 2 6.00 4.24 - - - 8 6.88 1.36 Trade and exports 2 7.00 2.83 2 5.00 2.83 1 6.00 - 2 7.00 1.41 4 5.25 1.26 2 9.50 0.71 - - - 5 4.60 1.52 Economic growth 4 7.00 1.83 8 7.13 1.25 1 6.00 - 2 7.00 1.41 5 5.60 1.52 1 3.00 - - - - 7 5.71 1.38 Health 4 7.50 1.73 8 8.00 1.51 1 7.00 - 3 7.33 2.08 7 6.29 1.60 2 9.00 0.00 - - - 5 6.40 1.52 Disaster management 3 7.00 2.65 3 7.33 2.08 2 6.50 2.12 2 5.50 0.71 5 6.20 1.79 - - - - - - 5 6.00 1.87 Public sector governance/reform 3 4.67 3.51 11 6.55 2.16 1 4.00 - 2 7.50 2.12 7 3.86 2.48 2 7.00 2.83 1 7.00 - 7 5.14 1.95 Job creation/employment 4 6.00 1.83 7 5.86 2.12 1 6.00 - 3 5.33 4.04 7 5.43 1.72 1 6.00 - - - - 8 5.63 1.69 Financial markets 3 4.67 3.51 2 7.50 0.71 1 4.00 - 2 7.00 2.83 3 5.00 2.00 1 6.00 - - - - 6 5.33 2.25 Equality of opportunity 4 7.25 1.71 6 6.33 2.34 1 5.00 - 1 7.00 - 5 5.40 2.51 1 8.00 - - - - 8 5.75 1.75 Energy* 4 7.25 1.50 9 8.00 1.32 2 7.00 2.83 2 7.50 0.71 6 5.17 2.14 2 8.50 0.71 1 8.00 - 6 5.00 1.67 Rural development 4 7.50 1.73 8 7.25 2.19 2 8.00 1.41 1 7.00 - 5 5.00 2.45 2 7.50 2.12 1 9.00 - 7 6.57 1.27 Global/regional integration* 1 5.00 - 5 8.00 1.00 1 4.00 - 4 8.00 1.41 4 5.50 1.91 1 5.00 - - - - 7 5.29 1.25 Food security 3 7.67 2.52 3 8.33 1.15 1 5.00 - 3 7.00 1.73 5 5.40 1.52 - - - - - - 6 5.67 1.97 Education 4 7.00 1.83 8 7.38 2.00 1 7.00 - 3 6.67 3.21 7 5.14 2.04 2 10.00 0.00 1 7.00 - 7 5.43 0.79 Social protection 3 6.33 2.31 3 7.00 2.00 1 6.00 - 1 8.00 - 5 5.60 1.14 - - - - - - 6 5.67 2.16 Climate change 4 5.75 3.59 9 7.11 2.52 2 6.00 2.83 3 7.00 2.00 6 5.50 2.07 - - - 1 5.00 - 6 5.50 1.87 Agricultural development* 4 7.50 2.08 7 8.43 0.98 2 7.50 2.12 1 6.00 - 5 4.60 1.82 2 7.50 3.54 - - - 7 5.86 1.46 Natural resource management 2 5.50 0.71 2 9.00 0.00 1 4.00 - 1 7.00 - 5 4.60 2.61 - - - 1 3.00 - 6 5.17 1.72 *Significantly different between stakeholder groups 73 World Bank Group Country Opinion Survey 2016: Argentina C. World Bank Group’s Effectiveness and Results (continued) Private Sector/ Academia/ Employee of Bilateral/ Financial Sector/ Research Institute/ a Ministry PMU/Consultant Multilateral Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 5 6.20 1.79 16 5.81 1.56 2 6.50 2.12 6 6.67 2.07 14 5.14 0.77 3 4.00 2.65 3 5.67 1.15 9 5.67 1.32 achieve development results in Argentina? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Argentina? (1-Strongly disagree, 10-Strongly agree) Private Sector/ Academia/ Employee of Bilateral/ Financial Sector/ Research Institute/ a Ministry PMU/Consultant Multilateral Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group's financial instruments meet the 5 6.60 1.67 15 6.27 1.87 2 8.00 1.41 7 6.43 2.15 14 5.93 1.82 5 4.80 1.48 2 4.00 0.00 9 5.89 1.17 needs of Argentina The World Bank Group meets Argentina’s needs for 5 6.80 2.49 15 6.27 2.05 3 8.00 1.00 7 7.29 1.70 13 5.46 1.45 4 4.50 1.73 3 5.33 3.06 9 5.89 1.27 knowledge services Private Sector/ Academia/ Employee of Bilateral/ Financial Sector/ Research Institute/ a Ministry PMU/Consultant Multilateral Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that Argentina received value for money from the World Bank Group’s Reimbursable 3 7.00 2.00 13 6.77 1.17 2 7.50 2.12 3 7.00 2.00 6 6.00 2.10 4 4.25 2.63 2 4.50 0.71 6 5.17 0.75 Advisory Services (RAS)? (1-To no degree at all, 10-To a very significant degree) Private Sector/ Academia/ Employee of Bilateral/ Financial Sector/ Research Institute/ a Ministry PMU/Consultant Multilateral Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group 4 5.75 3.40 15 6.07 1.39 2 8.00 1.41 3 6.33 1.15 7 5.29 2.43 4 4.00 2.71 2 4.00 1.41 8 5.63 1.41 measures and corrects its work in real time in Argentina? (1-To no degree at all, 10-To a very significant degree) 74 World Bank Group Country Opinion Survey 2016: Argentina D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Bilateral/ Private Sector/ Academia/ Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Weekly 0.0% 18.8% 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% Monthly 25.0% 43.8% 100.0% 25.0% 5.0% 20.0% 0.0% 44.4% A few times a year 0.0% 25.0% 0.0% 37.5% 50.0% 40.0% 60.0% 44.4% Rarely 50.0% 6.3% 0.0% 25.0% 45.0% 40.0% 20.0% 11.1% Never 25.0% 6.3% 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups In Argentina, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Private Sector/ Academia/ Employee of Bilateral/ Financial Sector/ Research Institute/ a Ministry PMU/Consultant Multilateral Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 3 6.33 2.31 14 6.43 1.95 2 7.50 0.71 6 7.17 1.17 13 6.23 1.74 3 4.67 3.79 4 6.75 1.71 8 5.88 1.36 Lead to practical solutions 3 6.00 2.65 15 5.60 2.38 2 7.50 0.71 7 6.57 1.62 16 5.81 1.33 3 5.00 3.61 2 6.00 0.00 9 5.00 1.41 Are accessible (well written and easy to understand) 4 6.25 2.99 15 6.20 2.48 2 7.00 0.00 7 6.71 1.70 17 6.18 1.67 3 6.00 3.00 4 6.75 3.20 9 5.67 2.50 Are translated enough into local language 4 6.50 2.52 16 6.13 2.22 2 7.00 0.00 6 7.83 0.41 15 6.87 1.64 2 6.50 4.95 2 6.00 0.00 9 6.22 1.92 Are adaptable to Argentina’s specific development 4 7.50 2.08 15 6.07 2.12 2 6.50 0.71 7 7.29 1.11 16 6.31 1.66 3 4.67 2.08 3 7.00 2.65 9 5.22 1.64 challenges and country circumstances Private Sector/ Academia/ Employee of Bilateral/ Financial Sector/ Research Institute/ a Ministry PMU/Consultant Multilateral Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 4 6.75 2.22 16 6.25 1.57 2 8.00 0.00 6 7.50 1.38 14 6.21 1.67 3 5.00 2.65 3 5.67 2.52 9 5.89 1.45 development results in your country? Overall, how would you rate the technical quality of the World 3 8.67 1.53 15 6.67 1.59 3 8.33 0.58 7 7.57 1.62 17 7.12 1.58 3 5.00 2.65 4 7.50 1.73 9 6.78 1.39 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 75 World Bank Group Country Opinion Survey 2016: Argentina E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Private Sector/ Academia/ Employee of Bilateral/ Financial Sector/ Research Institute/ a Ministry PMU/Consultant Multilateral Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds promptly* 5 8.80 0.45 16 7.75 1.65 1 8.00 - 5 6.60 2.07 6 4.67 1.86 2 5.50 4.95 - - - 8 5.63 1.41 The World Bank Group effectively monitors and evaluates 5 8.00 1.87 16 7.44 1.55 2 7.50 0.71 6 6.83 1.72 9 5.67 2.24 4 4.25 2.22 1 7.00 - 8 7.00 1.60 the projects and programs it supports* The World Bank Group’s approvals and reviews are done in 5 7.40 2.19 16 6.56 1.90 - - - 4 7.50 1.73 6 6.00 2.00 4 4.25 2.22 1 7.00 - 7 6.57 1.51 a timely fashion The World Bank Group’s “Safeguard Policy” requirements 5 8.00 1.41 14 5.79 2.26 2 7.00 1.41 4 8.00 0.82 5 4.00 2.12 3 5.67 2.31 1 4.00 - 7 5.29 2.43 are reasonable The World Bank Group’s conditions on its lending are 5 7.80 1.48 15 6.67 1.54 2 8.00 1.41 5 8.00 1.00 5 4.80 2.77 3 8.00 1.73 2 4.50 0.71 9 5.44 1.74 reasonable* The World Bank Group takes decisions quickly in Argentina 4 7.00 1.83 15 6.13 2.20 1 8.00 - 3 7.00 1.00 5 5.00 2.55 4 4.25 2.22 - - - 8 5.38 1.30 Working with the World Bank Group increases Argentina's 5 7.00 1.87 14 6.36 2.37 2 8.00 1.41 6 8.33 0.52 9 6.33 2.35 3 7.00 3.46 2 4.50 0.71 8 6.13 1.55 institutional capacity Where country systems are adequate, the World Bank 5 8.20 0.84 14 6.14 2.41 1 8.00 - 3 8.33 0.58 4 6.75 1.26 2 7.50 0.71 1 7.00 - 5 5.80 3.27 Group makes appropriate use of them The World Bank Group provides effective implementation 5 7.80 1.64 16 6.75 1.98 2 7.50 2.12 4 8.00 0.82 8 5.75 2.49 3 5.00 3.00 1 7.00 - 8 6.75 1.98 support *Significantly different between stakeholder groups Private Sector/ Academia/ Employee of Bilateral/ Financial Sector/ Research Institute/ a Ministry PMU/Consultant Multilateral Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public 2 9.00 1.41 10 5.50 1.84 1 8.00 - 5 7.40 1.52 9 6.00 1.94 3 4.33 3.51 - - - 5 5.80 0.84 partnerships in Argentina? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes the World Bank Group’s support in Argentina? (Select only one response) Bilateral/ Private Sector/ Academia/ Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry Consultant Agency Private Bank CSO Media Think Tank Other The World Bank Group is sufficiently selective and focuses on the most 40.0% 56.3% 33.3% 37.5% 36.8% 20.0% 0.0% 33.3% important development challenges in Argentina The World Bank Group is not sufficiently selective in Argentina, and it is 40.0% 6.3% 33.3% 0.0% 15.8% 20.0% 0.0% 33.3% involved in too many areas of development Don't know 20.0% 37.5% 33.3% 62.5% 47.4% 60.0% 100.0% 33.3% 76 World Bank Group Country Opinion Survey 2016: Argentina F. The Future Role of the World Bank Group in Argentina Which of the following SHOULD the World Bank Group do to make itself of greater value in Argentina? (Choose no more than TWO) Bilateral/ Private Sector/ Academia/ Percentage of Respondents Employee of PMU/ Multilateral Financial Sector/ Research Institute/ (Responses combined) a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Offer more innovative financial products 60.0% 25.0% 33.3% 12.5% 15.8% 40.0% 25.0% 11.1% Ensure greater selectivity in its work 0.0% 0.0% 33.3% 0.0% 5.3% 0.0% 0.0% 0.0% Provide more adequate data/knowledge/statistics/figures on Argentina’s 0.0% 6.3% 33.3% 37.5% 42.1% 20.0% 0.0% 11.1% economy Improve the competitiveness of its financing compared to markets 0.0% 6.3% 0.0% 12.5% 10.5% 0.0% 0.0% 11.1% Reach out more to groups outside of Government* 20.0% 0.0% 33.3% 62.5% 42.1% 40.0% 25.0% 11.1% Increase the level of capacity development in the country 0.0% 25.0% 66.7% 12.5% 10.5% 0.0% 25.0% 33.3% Improve the quality of its experts as related to Argentina’s specific 20.0% 25.0% 0.0% 0.0% 10.5% 0.0% 25.0% 22.2% challenges Offer more innovative knowledge services 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Collaborate more effectively with Government clients 20.0% 25.0% 0.0% 37.5% 26.3% 20.0% 25.0% 33.3% Work faster 20.0% 18.8% 0.0% 12.5% 0.0% 20.0% 0.0% 0.0% Reduce the complexity of obtaining World Bank Group financing 60.0% 37.5% 0.0% 0.0% 21.1% 40.0% 25.0% 66.7% Increase availability of Reimbursable Advisory Services (RAS) 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in Argentina, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Argentina? (Select only ONE response) Bilateral/ Private Sector/ Academia/ Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Financial services 60.0% 56.3% 33.3% 62.5% 36.8% 20.0% 40.0% 66.7% Knowledge products 0.0% 6.3% 33.3% 12.5% 5.3% 20.0% 0.0% 0.0% Convening services 20.0% 0.0% 0.0% 0.0% 15.8% 20.0% 20.0% 0.0% None of the above 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% The combination is appropriate for Argentina 20.0% 31.3% 33.3% 12.5% 10.5% 20.0% 0.0% 22.2% Don't know 0.0% 6.3% 0.0% 12.5% 31.6% 20.0% 40.0% 11.1% 77 World Bank Group Country Opinion Survey 2016: Argentina G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Argentina? (Choose no more than TWO) Bilateral/ Private Sector/ Academia/ Percentage of Respondents Employee of PMU/ Multilateral Financial Sector/ Research Institute/ (Responses combined) a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Social media 20.0% 18.8% 0.0% 12.5% 21.1% 0.0% 0.0% 0.0% International newspapers 20.0% 18.8% 33.3% 0.0% 10.5% 20.0% 0.0% 12.5% Local radio 20.0% 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% International radio 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local television 0.0% 0.0% 0.0% 12.5% 5.3% 0.0% 0.0% 0.0% International television 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local newspapers 60.0% 50.0% 33.3% 25.0% 26.3% 60.0% 40.0% 25.0% Internet 40.0% 50.0% 33.3% 75.0% 68.4% 60.0% 80.0% 75.0% Periodicals 40.0% 18.8% 33.3% 25.0% 47.4% 0.0% 40.0% 75.0% Other 0.0% 12.5% 33.3% 12.5% 0.0% 20.0% 0.0% 0.0% How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Bilateral/ Private Sector/ Academia/ Percentage of Respondents Employee of PMU/ Multilateral Financial Sector/ Research Institute/ (Responses combined) a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Direct contact with World Bank Group 40.0% 62.5% 33.3% 50.0% 38.9% 20.0% 20.0% 12.5% Mobile phones 20.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% World Bank Group’s seminars/workshops/conferences 40.0% 37.5% 66.7% 25.0% 44.4% 40.0% 0.0% 62.5% World Bank Group’s publications and other written materials 20.0% 31.3% 66.7% 37.5% 38.9% 20.0% 20.0% 12.5% World Bank Group’s website 40.0% 6.3% 33.3% 12.5% 22.2% 40.0% 60.0% 50.0% Social media 0.0% 0.0% 0.0% 0.0% 22.2% 20.0% 20.0% 12.5% e-Newsletters 20.0% 37.5% 0.0% 75.0% 33.3% 40.0% 40.0% 37.5% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Bilateral/ Private Sector/ Academia/ Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Yes 60.0% 56.3% 33.3% 42.9% 31.6% 0.0% 40.0% 37.5% No 40.0% 43.8% 66.7% 57.1% 68.4% 100.0% 60.0% 62.5% If yes, from which of the following sources did you learn about the World Bank Group's Access to Information Policies? (Select only ONE response) Bilateral/ Private Sector/ Academia/ Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry Consultant Agency Private Bank CSO Media Think Tank Other World Bank Group’s seminars/workshops/conferences 0.0% 44.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% World Bank Group’s website 33.3% 44.4% 0.0% 25.0% 16.7% 0.0% 0.0% 66.7% World Bank Group’s e-Newsletters 0.0% 0.0% 0.0% 0.0% 16.7% 100.0% 0.0% 0.0% News/Media 0.0% 11.1% 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% Colleagues/Friends/Peer organizations 0.0% 0.0% 100.0% 50.0% 50.0% 0.0% 50.0% 33.3% Other 66.7% 0.0% 0.0% 25.0% 0.0% 0.0% 50.0% 0.0% 78 World Bank Group Country Opinion Survey 2016: Argentina G. Communication and Information Sharing (continued) Have you requested information from the World Bank Group on its activities in the past year? Bilateral/ Private Sector/ Academia/ Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Yes 40.0% 56.3% 100.0% 12.5% 20.0% 40.0% 0.0% 37.5% No 60.0% 43.8% 0.0% 87.5% 80.0% 60.0% 100.0% 62.5% Were you able to obtain this information? Bilateral/ Private Sector/ Academia/ Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Yes 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 0.0% 66.7% No 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 33.3% Do you use/have you used the World Bank Group website? Bilateral/ Private Sector/ Academia/ Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Yes 100.0% 93.8% 100.0% 75.0% 85.0% 60.0% 100.0% 87.5% No 0.0% 6.3% 0.0% 25.0% 15.0% 40.0% 0.0% 12.5% Do you currently consult the World Bank Group social media sites (e.g., Facebook, blogs, Twitter, YouTube, and Flickr)? Bilateral/ Private Sector/ Academia/ Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Yes 20.0% 12.5% 0.0% 0.0% 30.0% 20.0% 0.0% 25.0% No 80.0% 87.5% 100.0% 100.0% 70.0% 80.0% 100.0% 75.0% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Private Sector/ Academia/ Employee of Bilateral/ Financial Sector/ Research Institute/ a Ministry PMU/Consultant Multilateral Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD When I need information from the World Bank Group I know 5 8.80 1.30 16 7.88 1.59 3 6.33 3.79 8 7.13 2.42 18 5.44 2.33 4 7.25 2.75 5 6.80 1.30 8 7.63 1.30 how to find it* The World Bank Group’s social media channels are 2 5.00 5.66 8 5.38 3.25 3 7.67 1.53 5 5.40 2.61 12 5.50 1.83 3 6.67 4.04 - - - 4 6.25 0.96 valuable sources of information about the institution The World Bank Group is responsive to my information 5 8.20 2.05 14 7.50 1.51 2 8.50 0.71 5 7.80 1.64 12 6.58 2.02 3 6.33 3.79 1 7.00 - 5 5.40 1.82 requests and inquiries *Significantly different between stakeholder groups 79 World Bank Group Country Opinion Survey 2016: Argentina H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country?* (Select only ONE response) Bilateral/ Private Sector/ Academia/ Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Yes 57.1% 60.0% 50.0% 30.0% 8.3% 0.0% 14.3% 41.7% No 42.9% 40.0% 50.0% 70.0% 91.7% 100.0% 85.7% 58.3% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you primarily engage with in Argentina?* (Select only ONE response) Bilateral/ Private Sector/ Academia/ Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry Consultant Agency Private Bank CSO Media Think Tank Other The World Bank 100.0% 100.0% 80.0% 57.1% 81.8% 100.0% 60.0% 100.0% The International Finance Corporation 0.0% 0.0% 20.0% 28.6% 0.0% 0.0% 0.0% 0.0% The Multilateral Investment Guarantee Agency 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 14.3% 18.2% 0.0% 40.0% 0.0% *Significantly different between stakeholder groups Do your projects involve both the World Bank and the IFC? Bilateral/ Private Sector/ Academia/ Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Yes 0.0% 12.5% 20.0% 10.0% 8.3% 16.7% 0.0% 25.0% No 100.0% 87.5% 80.0% 90.0% 91.7% 83.3% 100.0% 75.0% If yes, what was your view of how the two institutions work together in Argentina? (Select only ONE response) Bilateral/ Private Sector/ Academia/ Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry Consultant Agency Private Bank CSO Media Think Tank Other The two institutions work well together 0.0% 50.0% 100.0% 0.0% 0.0% 100.0% 0.0% 33.3% The way the two institutions work together needs improvement 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 66.7% The two institutions do not work well together 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don't know 0.0% 50.0% 0.0% 100.0% 100.0% 0.0% 100.0% 0.0% Which of the following describes most of your exposure to the World Bank Group in Argentina? (Choose no more than TWO) Bilateral/ Private Sector/ Academia/ Percentage of Respondents Employee of PMU/ Multilateral Financial Sector/ Research Institute/ (Responses combined) a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Observer 16.7% 6.3% 16.7% 40.0% 40.0% 33.3% 28.6% 0.0% Use World Bank Group reports/data* 0.0% 18.8% 50.0% 50.0% 12.0% 83.3% 57.1% 66.7% Engage in World Bank Group related/sponsored events/activities 33.3% 50.0% 0.0% 40.0% 60.0% 0.0% 28.6% 33.3% Collaborate as part of my professional duties* 66.7% 56.3% 33.3% 30.0% 4.0% 0.0% 14.3% 16.7% Use World Bank Group website for information, data, research, etc. 16.7% 18.8% 66.7% 20.0% 40.0% 16.7% 57.1% 41.7% *Significantly different between stakeholder groups 80 World Bank Group Country Opinion Survey 2016: Argentina H. Background Information (continued) What’s your gender? Bilateral/ Private Sector/ Academia/ Employee of PMU/ Multilateral Financial Sector/ Research Institute/ Percentage of Respondents a Ministry Consultant Agency Private Bank CSO Media Think Tank Other Female 42.9% 43.8% 50.0% 20.0% 60.0% 50.0% 28.6% 27.3% Male 57.1% 56.3% 50.0% 80.0% 40.0% 50.0% 71.4% 72.7% 81 World Bank Group Country Opinion Survey 2016: Argentina Appendix C: Responses to Indicator Questions by Geographic Location17  Ciudad de Buenos Aires N=68  Provincias N=19 B. Overall Attitudes toward the World Bank Group Overall, please rate your impression of the effectiveness of these organizations in Argentina. (1-Not effective at all, 10-Extremely effective) Ciudad de Buenos Aires Provincias N Mean SD N Mean SD World Bank Group (WBG) 55 6.44 1.62 16 7.00 1.26 To what extent do you agree with the following statements about the World Bank Group’s work in Argentina? (1-Strongly disagree, 10-Strongly agree) Ciudad de Buenos Aires Provincias N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 58 4.91 1.72 18 5.56 1.69 development in Argentina The World Bank Group’s work is aligned with what I consider the 54 5.37 2.10 18 5.94 1.59 development priorities for Argentina To what extent is the World Bank Group an effective development partner in Argentina, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Ciudad de Buenos Aires Provincias N Mean SD N Mean SD Responsiveness to needs 45 5.49 1.74 15 5.67 1.05 Flexibility (in terms of the institution’s products and services) 43 4.65 1.65 15 5.07 1.58 Flexibility (in terms of changing country circumstances) 48 5.04 1.65 14 5.00 1.57 Being inclusive 44 5.45 1.85 15 5.27 1.67 Openness (sharing data and other information) 49 7.02 1.93 16 6.75 2.02 Collaboration with the Government 45 6.51 1.75 16 6.50 2.00 The speed in which it gets things accomplished on the ground 39 5.44 2.04 15 5.07 1.49 Ease of access to the people at the World Bank Group who are 45 6.33 2.43 14 5.79 2.42 making decisions important to my work Collaboration with civil society 42 5.55 2.12 11 5.09 1.87 Staff accessibility 45 6.49 2.32 15 7.13 1.85 Collaboration with other donors and development partners 33 5.67 1.78 11 6.36 1.21 Collaboration with the private sector 29 5.83 1.54 9 6.33 1.80 Straightforwardness and honesty 45 7.07 2.18 16 7.13 2.09 Treating clients and stakeholders in Argentina with respect 33 7.15 2.21 12 7.50 1.78 Being a long-term partner 39 7.10 1.98 12 7.83 1.70 17 87 respondents provided information about their geographic location. Only these respondents were included in the analysis presented in this appendix. 82 World Bank Group Country Opinion Survey 2016: Argentina C. World Bank Group’s Effectiveness and Results Ciudad de Buenos Aires Provincias N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 43 5.63 1.60 15 5.80 1.37 development results in Argentina? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Argentina? (1-Strongly disagree, 10-Strongly agree) Ciudad de Buenos Aires Provincias N Mean SD N Mean SD The World Bank Group's financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 44 5.84 1.75 15 6.60 1.72 Result, etc.) meet the needs of Argentina The World Bank Group meets Argentina’s needs for knowledge 45 6.16 1.99 14 6.00 1.66 services (e.g., research, analysis, data, technical assistance) D. The World Bank Group’s Knowledge Work and Activities In Argentina, to what extent do you believe that the World Bank Group’s knowledge work and activities : (1-To no degree at all, 10-To a very significant degree) Ciudad de Buenos Aires Provincias N Mean SD N Mean SD Are adaptable to Argentina’s specific development challenges 44 6.36 1.73 15 5.87 2.26 and country circumstances Ciudad de Buenos Aires Provincias N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 43 6.44 1.68 14 5.93 1.82 development results in your country? Overall, how would you rate the technical quality of the World Bank 47 7.15 1.64 14 6.79 1.76 Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Ciudad de Buenos Aires Provincias N Mean SD N Mean SD The World Bank Group takes decisions quickly in Argentina 28 5.96 1.95 12 5.58 2.31 Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group makes 24 7.42 1.53 11 5.45 2.73 appropriate use of them* *Significantly different between geographic locations 83 World Bank Group Country Opinion Survey 2016: Argentina Appendix D: Responses to Selected Questions by Level of Collaboration with the World Bank Group18 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY16 Argentina COS questionnaire: All 10-point scale questions and question B8 “When thinking about how the World Bank Group can have the most impact on development results in Argentina, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Argentina?” Collaborating with the WBG N=27 Not collaborating with the WBG N=60 B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Argentina? (1-Not familiar at all, 10-Extremely familiar) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD World Bank Group (WBG)* 26 8.54 1.50 59 6.03 2.35 Inter-American Development Bank (IDB/BID)* 26 7.81 2.53 59 6.17 2.49 Latin American Development Bank (CAF)* 26 6.73 3.46 57 4.70 2.71 *Significantly different between collaborators and non-collaborators Overall, please rate your impression of the effectiveness of these organizations in Argentina. (1-Not effective at all, 10-Extremely effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD World Bank Group (WBG)* 24 7.29 1.30 47 6.21 1.50 Inter-American Development Bank (IDB/BID)* 22 7.77 1.41 49 6.37 1.63 Latin American Development Bank (CAF) 19 6.63 2.22 37 5.78 1.73 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Argentina 23 7.96 1.40 46 7.00 1.66 solve its most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators 18Only 87 respondents provided information about their level of collaboration with the World Bank Group (question H3 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 84 World Bank Group Country Opinion Survey 2016: Argentina B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Argentina, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Argentina? (Choose no more than THREE) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Health 15.4% 10.2% Crime and violence 0.0% 8.5% Transport 19.2% 15.3% Agricultural development 7.7% 3.4% Global/regional integration 0.0% 8.5% Job creation/employment 23.1% 22.0% Public sector governance/reform 11.5% 11.9% Social protection 0.0% 1.7% Rural development* 15.4% 1.7% Foreign direct investment 0.0% 5.1% Education 34.6% 47.5% Energy 11.5% 5.1% Gender equity 3.8% 6.8% Financial markets 0.0% 1.7% Urban development 7.7% 6.8% Environmental sustainability 11.5% 8.5% Economic growth 15.4% 16.9% Private sector development 7.7% 1.7% Water and sanitation 30.8% 13.6% Food security 0.0% 3.4% Climate change 0.0% 8.5% Information and communications technology 3.8% 3.4% Trade and exports 0.0% 1.7% Equality of opportunity 23.1% 18.6% Law and justice 0.0% 11.9% Regulatory framework 0.0% 1.7% Communicable/non-communicable diseases* 7.7% 0.0% Natural resource management 3.8% 0.0% Poverty reduction 34.6% 33.9% Anti-corruption 3.8% 15.3% Disaster management 0.0% 0.0% *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group’s work in Argentina? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 24 5.63 1.74 51 4.76 1.61 development in Argentina* The World Bank Group’s work is aligned with what I consider 24 6.29 1.68 47 5.06 2.02 the development priorities for Argentina* *Significantly different between collaborators and non-collaborators 85 World Bank Group Country Opinion Survey 2016: Argentina B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Argentina, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs* 22 6.14 1.17 37 5.11 1.66 Flexibility (in terms of the institution’s products and services)* 23 5.30 1.49 34 4.29 1.53 Flexibility (in terms of changing country circumstances)* 24 5.54 1.61 37 4.62 1.48 Being inclusive* 21 6.29 1.74 37 4.84 1.59 Openness (sharing data and other information) 24 7.42 1.53 40 6.65 2.13 Collaboration with the Government 21 6.67 1.80 39 6.38 1.83 The speed in which it gets things accomplished on the 20 5.75 1.45 33 4.97 2.01 ground Ease of access to the people at the World Bank Group who 24 7.50 1.64 34 5.24 2.47 are making decisions important to my work* Collaboration with civil society* 16 6.38 1.67 36 4.97 2.08 Staff accessibility* 23 7.43 1.67 36 6.08 2.37 Collaboration with other donors and development partners 16 6.25 1.48 27 5.52 1.72 Collaboration with the private sector 13 6.00 1.53 25 5.92 1.66 Straightforwardness and honesty* 24 8.00 1.69 36 6.44 2.22 Treating clients and stakeholders in Argentina with respect* 18 8.28 1.07 26 6.50 2.35 Being a long-term partner* 18 8.06 1.70 32 6.81 1.96 *Significantly different between collaborators and non-collaborators 86 World Bank Group Country Opinion Survey 2016: Argentina C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Argentina? (1-Not important at all, 10-Very important) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Crime and violence 14 4.50 3.11 38 5.26 2.82 Financial markets 17 6.24 2.91 41 6.56 2.29 Transport 22 8.18 1.18 43 7.42 2.05 Anti-corruption 21 6.33 3.10 41 6.98 2.62 Law and justice 16 5.00 2.99 40 5.85 3.15 Urban development 20 7.55 1.99 43 7.44 1.74 Environmental sustainability 22 8.32 1.09 42 7.90 1.49 Trade and exports 19 6.32 2.03 38 6.45 2.19 Information and communications technology 18 7.06 1.76 43 7.19 2.35 Poverty reduction 22 8.27 1.83 46 8.17 1.98 Gender equity 22 7.45 1.92 41 6.71 2.49 Private sector development 18 6.61 2.15 37 6.78 2.04 Foreign direct investment 18 6.33 2.43 35 7.37 1.93 Water and sanitation 22 8.23 1.02 42 7.95 1.79 Regulatory framework 17 5.76 2.66 43 6.14 2.67 Economic growth 20 7.55 1.93 43 7.51 1.74 Energy 20 8.05 1.19 42 7.93 1.79 Disaster management 18 7.06 1.92 38 6.84 2.42 Public sector governance/reform 20 6.55 3.15 41 7.02 2.60 Job creation/employment 21 7.48 2.14 41 7.17 2.00 Communicable/non-communicable diseases 18 6.78 2.44 38 6.37 2.27 Equality of opportunity 20 6.95 2.39 42 7.29 2.06 Social protection 20 6.65 3.07 41 6.85 2.04 Rural development 21 7.67 1.15 44 7.11 1.92 Global/regional integration 19 6.84 2.29 43 6.93 2.38 Food security 18 7.44 1.58 41 6.44 2.27 Natural resource management 20 7.30 1.45 45 7.07 2.17 Health 20 7.75 2.00 41 7.27 2.10 Climate change 22 8.00 1.69 44 7.45 1.99 Agricultural development* 22 7.82 1.22 41 6.78 2.10 Education 24 7.58 1.98 44 8.14 2.17 *Significantly different between collaborators and non-collaborators 87 World Bank Group Country Opinion Survey 2016: Argentina C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Argentina? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Gender equity* 7 6.57 1.51 12 4.67 1.61 Transport 15 7.60 1.24 20 6.55 1.82 Urban development 9 6.44 1.67 16 5.94 2.02 Environmental sustainability* 14 7.00 1.75 20 5.60 1.88 Regulatory framework 8 6.50 2.27 15 5.93 2.28 Communicable/non-communicable diseases* 7 7.57 1.40 8 5.38 2.33 Poverty reduction 16 6.44 1.67 25 5.60 2.18 Anti-corruption 7 5.14 2.34 15 5.27 2.31 Private sector development 9 6.11 1.76 11 6.09 2.21 Foreign direct investment 9 6.11 1.83 12 5.75 2.38 Water and sanitation* 16 7.69 1.20 19 6.26 2.13 Trade and exports 9 5.67 1.41 8 6.38 2.83 Economic growth* 14 7.14 1.10 13 5.54 1.56 Health 12 7.92 1.24 16 6.69 1.78 Disaster management 9 6.11 1.45 9 6.44 2.13 Public sector governance/reform 13 5.38 2.33 19 5.58 2.52 Job creation/employment 13 6.00 1.87 17 5.41 2.00 Financial markets 8 5.75 2.55 9 5.44 2.19 Equality of opportunity 11 6.36 1.86 13 5.69 2.06 Energy 14 7.43 1.45 16 6.06 2.26 Rural development 12 7.08 1.88 16 6.56 2.10 Global/regional integration 10 6.50 1.58 11 5.82 2.04 Food security 8 6.38 1.69 11 6.27 2.24 Education 12 6.83 1.47 19 6.26 2.42 Social protection 9 6.11 1.62 8 5.75 1.91 Climate change 14 6.43 2.68 15 5.80 2.01 Agricultural development 12 7.33 1.56 14 6.21 2.36 Natural resource management 6 5.67 1.63 10 4.80 2.39 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 22 6.18 1.79 34 5.29 1.24 achieve development results in Argentina?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group in Argentina? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group's financial instruments meet the 21 6.14 1.80 36 5.89 1.77 needs of Argentina The World Bank Group meets Argentina’s needs for 21 6.62 1.88 36 5.81 1.89 knowledge services 88 World Bank Group Country Opinion Survey 2016: Argentina C. World Bank Group’s Effectiveness and Results (continued) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that Argentina received value for money from the World Bank Group’s Reimbursable Advisory 17 6.59 1.42 22 5.73 1.98 Services (RAS)? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group 19 6.26 1.73 26 5.23 2.07 measures and corrects its work in real time in Argentina? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities In Argentina, to what extent do you believe that the World Bank Group’s knowledge work and activities : (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely 20 6.40 1.79 31 6.26 1.84 Lead to practical solutions 21 5.81 2.23 34 5.68 1.59 Are accessible (well written and easy to understand) 21 6.14 2.01 38 6.24 2.27 Are translated enough into local language 21 6.52 2.20 33 6.70 1.78 Are adaptable to Argentina’s specific development 21 6.29 1.95 36 6.22 1.84 challenges and country circumstances Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 22 6.73 1.45 33 6.00 1.85 development results in your country? Overall, how would you rate the technical quality of the World 21 7.48 1.50 38 6.82 1.75 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 89 World Bank Group Country Opinion Survey 2016: Argentina E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly* 19 7.68 1.53 22 6.05 2.34 The World Bank Group effectively monitors and evaluates the 22 7.73 1.20 27 5.96 2.12 projects and programs it supports* The World Bank Group’s approvals and reviews are done in a 19 7.21 1.65 22 5.86 2.01 timely fashion* The World Bank Group’s “Safeguard Policy” requirements are 20 6.50 1.99 19 5.26 2.47 reasonable The World Bank Group’s conditions on its lending are 20 6.95 1.47 24 6.21 2.23 reasonable The World Bank Group takes decisions quickly in Argentina* 19 6.58 1.87 19 5.05 1.90 Working with the World Bank Group increases Argentina's 22 6.59 1.84 25 6.76 2.24 institutional capacity Where country systems are adequate, the World Bank Group 15 7.00 2.07 19 6.53 2.25 makes appropriate use of them The World Bank Group provides effective implementation 21 7.52 1.44 24 5.96 2.29 support* *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public 10 6.40 2.07 24 6.08 2.06 partnerships in Argentina? (1-To no degree at all, 10-To a very significant degree) G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD When I need information from the World Bank Group I know 23 8.13 1.32 42 6.29 2.37 how to find it* The World Bank Group’s social media channels are valuable 13 5.69 2.93 22 5.82 2.36 sources of information about the institution The World Bank Group is responsive to my information 22 7.32 1.84 23 6.91 2.11 requests and inquiries *Significantly different between collaborators and non-collaborators 90 World Bank Group Country Opinion Survey 2016: Argentina Appendix E: Responses to Selected Questions by Year19 *All data presented in this appendix are weighted. As a result, means of the FY 2016 data and the total number of respondents each year will be slightly different from those in FY 2012 appendices. FY 2012 Number of comparable respondents = 100  FY 2016 Number of comparable respondents = 83 By weighting the FY 2012 data against the FY 2016 data based on the question about current position (H1: stakeholder group), the two years’ data has the same stakeholder composition and thus is comparable. Only stakeholder groups which were present in both years were included in the weighting and analysis. Respondents from the “office of the president/Prime Minister,” “office of parliamentarian,” “independent government institutions,” “trade unions,” “faith -based groups,” “youth groups,” “the judiciary branch,” and “other” were therefore not included in the analysis below. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY2012 FY2016 Office of Minister 4.8% 4.8% Employee of a Ministry 8.4% 8.4% PMU/ Consultant 19.3% 19.3% Local government 1.2% 1.2% Bilateral/ Multilateral agency 7.2% 7.2% Private sector organization 9.6% 9.6% Private foundation 1.2% 1.2% Financial sector/ Private bank 2.4% 2.4% NGO/ CBO 30.1% 30.1% Media 7.2% 7.2% Academia/ Research institute/ Think tank 8.4% 8.4% A. General Issues Facing Argentina In general would you say that Argentina is headed in…? Percentage of Respondents FY2016 FY2012 The right direction 48.8% 45.8% The wrong direction 22.0% 20.8% Not sure 29.3% 33.3% B. Overall Attitudes toward the World Bank Group year FY 2016 FY 2012 N Mean SD N Mean SD How familiar are you with the World Bank 81 6.72 2.41 99 7.09 1.83 Group in Argentina? (1-Not familiar at all, 10-Extremely familiar) year FY 2016 FY 2012 N Mean SD N Mean SD Overall, pleas e rate your im pres s ion of te World Bank Group's effectivenes s in 69 6.57 1.56 93 6.23 1.85 Argentina? (1-Not effective at all, 10-Very effective) 19 Only those questions that were asked in the FY 2012 and FY 2016 country opinion surveys, with similar response scales/options, are presented. 91 World Bank Group Country Opinion Survey 2016: Argentina B. Overall Attitudes toward the World Bank Group (continued) year FY 2016 FY 2012 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and 66 7.30 1.65 89 6.97 2.10 knowledge) to help Argentina solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group’s work in Argentina? (1-Strongly disagree, 10-Strongly agree) year FY 2016 FY 2012 N Mean SD N Mean SD Overall the World Bank Group currently plays a 73 5.08 1.75 93 5.37 1.84 relevant role in development in Argentina The World Bank Group’s work is aligned with what I consider the development priorities for 69 5.48 1.99 92 5.71 1.98 Argentina To what extent is the World Bank Group an effective development partner in Argentina, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) year FY 2016 FY 2012 N Mean SD N Mean SD Responsiveness to needs 57 5.53 1.62 83 5.95 1.97 Flexibility (in terms of the institution’s products 54 4.72 1.63 78 5.12 1.98 and services) Flexibility (in terms of changing country 58 5.00 1.60 86 5.24 2.17 circumstances) Being inclusive 56 5.39 1.83 83 5.70 2.28 Openness (sharing data and other 61 6.95 1.97 88 6.50 2.37 information) Collaboration with the Government 57 6.54 1.83 88 6.74 2.10 The speed in which it gets things 52 5.31 1.93 accomplished on the ground Ease of access to the people at the World Bank Group who are making decisions 55 6.11 2.42 important to my work Collaboration with civil society 51 5.37 2.06 Staff accessibility 56 6.55 2.21 93 6.87 2.35 Collaboration with other donors and 42 5.86 1.68 58 6.23 2.22 development partners Collaboration with the private sector 36 5.89 1.55 Straightforwardness and honesty* 57 7.07 2.19 82 6.18 2.53 Treating clients and stakeholders in Argentina 42 7.29 2.11 92 7.55 2.25 with respect Being a long-term partner 48 7.33 1.95 *Significantly different between FY2016 and FY2012 92 World Bank Group Country Opinion Survey 2016: Argentina C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Argentina? (1-Not effective at all, 10-Very effective) year FY 2016 FY 2012 N Mean SD N Mean SD Gender equity 17 5.24 1.79 Trans port (e.g., roads , bridges , trans portation) 34 7.12 1.68 65 6.77 2.19 Urban developm ent 26 6.35 1.81 59 6.20 1.89 Environm ental s us tainability 34 6.41 1.89 79 6.65 2.15 Regulatory fram ework 24 6.17 2.35 Com m unicable/non-com m unicable dis eas es 16 6.56 2.22 51 6.69 1.53 Poverty reduction 40 6.05 2.01 73 5.79 1.81 Anti-corruption 23 5.30 2.32 Private s ector developm ent 19 6.16 2.01 65 5.17 1.97 Foreign direct inves tm ent 21 5.81 2.20 Water and s anitation 35 6.97 1.92 70 6.60 2.07 Trade and exports 17 6.00 2.15 Econom ic growth 27 6.33 1.59 61 5.96 2.08 Health 29 7.31 1.63 56 6.90 1.49 Dis as ter m anagem ent* 19 6.47 1.81 46 5.28 2.14 Public s ector governance/reform 33 5.45 2.39 Job creation/em ploym ent 28 5.61 1.89 57 5.56 1.92 Financial m arkets 17 5.35 2.12 Equality of opportunity (i.e., equity) 23 6.13 1.98 63 5.36 2.02 Energy* 31 6.87 1.91 58 5.80 2.09 Rural developm ent 29 6.86 2.00 53 6.53 1.53 Global/regional integration 21 6.52 1.75 Food s ecurity 20 6.60 1.85 Education 31 6.61 2.12 63 6.27 2.01 Social protection (e.g., pens ions , targeted 18 5.94 1.66 50 5.21 2.19 s ocial as s is tance) Clim ate change (e.g., m itigation, adaptation) 31 6.16 2.33 69 6.17 2.42 Agricultural developm ent 27 6.85 2.03 53 5.94 2.07 Natural res ource m anagem ent (e.g., oil, gas , 17 5.47 2.24 54 5.31 2.31 m ining) *Significantly different between FY2016 and FY2012 year FY 2016 FY 2012 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve developm ent res ults in 55 5.67 1.56 89 5.88 1.76 Argentina? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Argentina? (1-Strongly disagree, 10-Strongly agree) year FY 2016 FY 2012 N Mean SD N Mean SD The World Bank Group's financial ins trum ents (i.e., inves tm ent lending, Developm ent Policy 56 6.02 1.79 89 5.81 1.95 Loan, Trus t Funds , Program 4 Res ult, etc.) m eet the needs of Argentina The World Bank Group m eets Argentina’s needs for knowledge s ervices (e.g., res earch, 56 6.09 1.94 84 5.98 2.01 analys is , data, technical as s is tance) 93 World Bank Group Country Opinion Survey 2016: Argentina D. The World Bank Group’s Knowledge Work and Activities In Argentina, to what extent do you believe that the World Bank Group’s knowledge work and activities : (1-To no degree at all, 10-To a very significant degree) year FY 2016 FY 2012 N Mean SD N Mean SD Are timely 50 6.42 1.83 78 5.86 2.14 Lead to practical solutions 54 5.85 1.85 Are accessible (well written and easy to 58 6.22 2.18 77 5.88 2.18 understand) Are translated enough into local language* 53 6.62 1.89 74 5.65 2.34 Are adaptable to Argentina’s specific development challenges and country 56 6.34 1.85 77 5.37 2.00 circumstances* *Significantly different between FY2016 and FY2012 year FY 2016 FY 2012 N Mean SD N Mean SD Overall, how s ignificant a contribution do you believe the World Bank Group's knowledge 54 6.35 1.75 89 5.76 1.72 work and activities m ake to developm ent res ults in your country?* Overall, how would you rate the technical quality of the World Bank Group's knowledge 58 7.07 1.69 89 7.28 1.40 work and activities ? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between FY2016 and FY2012 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) year FY 2016 FY 2012 N Mean SD N Mean SD The World Bank Group dis burs es funds 41 6.88 2.17 71 6.29 2.58 prom ptly The World Bank Group effectively m onitors and evaluates the projects and program s it 49 6.80 1.93 86 6.87 2.00 s upports The World Bank Group’s approvals and 41 6.46 1.98 78 5.98 2.51 reviews are done in a tim ely fas hion The World Bank Group’s “Safeguard Policy” 39 6.08 2.25 71 6.36 2.57 requirem ents are reas onable The World Bank Group’s conditions on its 43 6.63 1.95 75 6.13 2.13 lending are reas onable The World Bank Group takes decis ions quickly 38 5.87 2.07 in Argentina Working with the World Bank Group increas es 47 6.70 2.13 85 6.54 2.32 Argentina's ins titutional capacity Where country s ys tem s (e.g., procurem ent, financial m anagem ent, etc.) are adequate, the 34 6.88 2.13 75 6.61 2.37 World Bank Group m akes appropriate us e of them The World Bank Group provides effective im plem entation s upport (i.e., s upervis ion of 45 6.71 2.06 80 6.87 2.15 projects ) 94 World Bank Group Country Opinion Survey 2016: Argentina G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) year FY 2016 FY 2012 N Mean SD N Mean SD When I need information from the World Bank Group I know how to find it (e.g., whom to call, 65 6.98 2.23 86 6.07 2.49 where to reach them, etc.)* The World Bank Group is responsive to my 46 7.15 1.97 68 7.00 2.70 information requests and inquiries *Significantly different between FY2016 and FY2012 95 World Bank Group Country Opinion Survey 2016: Argentina Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in Argentina? (Choose no more than TWO) collaborate/work with the World Bank Indicator Question Group in your country? Observer Use WB reports/data Engage in WB activities Collaborate Use WB website Not collaborating Collaborating with No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG the WBG Overall effectiveness of the World Bank Group (WBG) in 6.21 7.29 6.64 6.14 6.64 6.37 6.43 6.71 6.27 7.19 6.91 5.84 Argentina Overall the World Bank Group currently plays a relevant 4.76 5.63 5.10 4.81 5.10 4.92 5.07 5.00 4.91 5.42 5.08 4.96 role in development in Argentina The World Bank Group’s work is aligned with what I 5.06 6.29 5.77 4.38 5.59 5.14 5.38 5.56 5.12 6.35 5.51 5.33 consider the development priorities for Argentina Responsiveness to needs 5.11 6.14 5.73 4.79 5.63 5.26 5.38 5.67 5.23 6.05 5.64 5.13 Flexibility (in terms of the institution’s products and 4.29 5.30 4.78 4.36 4.74 4.63 4.52 4.92 4.54 5.06 4.78 4.50 services) Flexibility (in terms of changing country circumstances) 4.62 5.54 5.02 4.85 5.15 4.68 4.91 5.08 4.73 5.50 5.13 4.56 Being inclusive 4.84 6.29 5.61 4.42 5.38 5.33 5.33 5.40 5.08 6.00 5.55 4.88 Openness (sharing data and other information) 6.65 7.42 7.06 6.57 6.98 6.90 6.76 7.22 7.00 6.86 6.93 7.00 Collaboration with the Government 6.38 6.67 6.61 6.07 6.50 6.45 6.31 6.75 6.48 6.50 6.61 6.13 The speed in which it gets things accomplished on the 4.97 5.75 5.51 4.67 5.23 5.50 5.28 5.38 5.03 5.94 5.50 4.77 ground Ease of access to the people at the World Bank Group 5.24 7.50 6.59 4.75 6.18 6.26 6.16 6.27 5.68 7.20 6.44 5.53 who are making decisions important to my work Collaboration with civil society 4.97 6.38 5.76 4.57 5.35 5.61 5.53 5.32 5.16 6.13 5.68 4.79 Staff accessibility 6.08 7.43 6.83 5.82 6.67 6.60 6.61 6.69 6.33 7.25 6.82 6.13 Collaboration with other donors and development 5.52 6.25 5.82 6.00 5.79 6.00 5.86 5.86 5.78 6.00 5.94 5.56 partners Collaboration with the private sector 5.92 6.00 5.93 6.10 6.05 5.87 5.81 6.19 6.04 5.82 6.03 5.75 Straightforwardness and honesty 6.44 8.00 7.23 6.54 7.19 6.83 7.06 7.11 6.74 7.71 7.13 6.92 Treating clients and stakeholders in Argentina with 6.50 8.28 7.31 6.78 7.53 6.50 7.55 6.86 6.64 8.19 7.17 7.38 respect Being a long-term partner 6.81 8.06 7.50 6.20 7.39 6.94 7.00 7.57 7.06 7.56 7.46 6.62 To what extent does the World Bank Group’s work help 5.29 6.18 5.79 5.20 5.74 5.56 5.38 6.08 5.53 6.00 5.89 5.26 to achieve development results in Argentina? The World Bank Group's financial instruments (i.e., investment lending, Development Policy Loan, Trust 5.89 6.14 6.09 5.77 6.22 5.53 5.94 6.12 5.74 6.58 6.08 5.89 Funds, Program 4 Result, etc.) meet the needs of Argentina The World Bank Group meets Argentina’s needs for knowledge services (e.g., research, analysis, data, 5.81 6.62 6.13 6.00 6.26 5.79 5.97 6.28 5.84 6.60 6.25 5.78 technical assistance) The World Bank Group’s knowledge work and activities are adaptable to Argentina’s specific development 6.22 6.29 6.16 6.38 6.25 6.11 6.42 5.96 6.00 6.71 6.05 6.53 challenges and country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities 6.00 6.73 6.47 5.73 6.53 5.81 6.55 6.07 6.03 6.94 6.33 6.29 make to development results in your country? Overall, how would you rate the technical quality of the 6.82 7.48 7.19 6.46 7.12 6.84 7.09 6.96 6.79 7.61 7.05 7.00 World Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in 5.05 6.58 5.69 6.50 6.08 5.21 5.50 6.05 5.40 6.43 5.93 5.22 Argentina Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank 6.53 7.00 6.62 7.80 6.68 7.11 6.71 6.88 6.89 6.67 6.71 7.17 Group makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 96 World Bank Group Country Opinion Survey 2016: Argentina Appendix G: Argentina FY 2016 Questionnaire World Bank Group Country Survey FY16 – Argentina The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Argentina or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Argentina, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Argentina. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING ARGENTINA A1. In general would you say that Argentina is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 97 World Bank Group Country Opinion Survey 2016: Argentina SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Argentina. Please identify which of the following you consider the most important development priorities in Argentina? (Choose no more than THREE) 1 Global/regional integration 17 Climate change (e.g., mitigation, adaptation) 2 Food security 18 Poverty reduction Public sector governance/ reform (i.e., government 3 effectiveness, public financial management, public 19 Transport (e.g., roads, bridges, transportation) expenditure, fiscal system reform) Social protection (e.g., pensions, targeted social 4 20 Education assistance) 5 Gender equity 21 Agricultural development 6 Private sector development 22 Trade and exports 7 Foreign direct investment 23 Crime and violence 8 Urban development 24 Anti-corruption 9 Energy 25 Law and justice (e.g., judicial system) 10 Job creation/employment 26 Regulatory framework 11 Rural development 27 Communicable/non-communicable diseases 12 Financial markets 28 Natural resource management (e.g., oil, gas, mining) 13 Water and sanitation 29 Economic growth 14 Environmental sustainability 30 Disaster management 15 Equality of opportunity (i.e., equity) 31 Information and communications technology 16 Health A3. The World Bank Group has committed itself to twin goals: ending extreme poverty by 2030 and boosting shared prosperity. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Argentina? (Choose no more than THREE) 1 Water and sanitation 16 Anti-corruption 2 Equality of opportunity (i.e., equity) 17 Education 3 Rural development 18 Foreign direct investment 4 Climate change (e.g., mitigation, adaptation) 19 Energy Public sector governance/ reform (i.e., government 5 Global/regional integration 20 effectiveness, public financial management, public expenditure, fiscal system reform) 6 Gender equity 21 Private sector development 7 Economic growth 22 Natural resource management (e.g., oil, gas, mining) 8 Urban development 23 Environmental sustainability 9 Regulatory framework 24 Health Social protection (e.g., pensions, targeted 10 25 Agricultural development social assistance) 11 Law and justice (e.g., judicial system) 26 Disaster management 12 Transport (e.g., roads, bridges, transportation) 27 Job creation/employment 13 Crime and violence 28 Financial markets 14 Communicable/non-communicable diseases 29 Trade and exports 15 Information and communications technology 30 Food security 98 World Bank Group Country Opinion Survey 2016: Argentina SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Argentina? (Choose no more than TWO) 1 Consistent economic growth 2 More reliable social safety net 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Better employment opportunities for young people 11 Better employment opportunities for women 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Other (please specify):_____________________________________ A5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Argentina? (Select only ONE response) 1 A very big problem 2 A moderately big problem 3 A small problem 4 Not a problem at all 5 Don’t know A6. In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? (Select only ONE response) 1 A very serious problem 2 A somewhat serious problem 3 Not too serious problem 4 Not a problem 5 Don’t know 99 World Bank Group Country Opinion Survey 2016: Argentina SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP How familiar are you with the work of these organizations in Argentina? Not familiar Extremely familiar at all B1 World Bank Group (WBG) 1 2 3 4 5 6 7 8 9 10 B2 Inter-American Development Bank (IDB/BID) 1 2 3 4 5 6 7 8 9 10 B3 Latin American Development Bank (CAF) 1 2 3 4 5 6 7 8 9 10 Overall, please rate your impression of the effectiveness of these organizations in Argentina. Not effective Extremely Don't at all effective know B4 World Bank Group (WBG) 1 2 3 4 5 6 7 8 9 10 B5 Inter-American Development Bank (IDB/BID) 1 2 3 4 5 6 7 8 9 10 B6 Latin American Development Bank (CAF) 1 2 3 4 5 6 7 8 9 10 B7. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Argentina solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree B8. When thinking about how the World Bank Group can have the most impact on development results in Argentina, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Argentina? (Choose no more than THREE) 1 Health 17 Economic growth 2 Crime and violence 18 Private sector development 3 Transport (e.g., roads, bridges, transportation) 19 Water and sanitation 4 Agricultural development 20 Food security 5 Global/regional integration 21 Climate change (e.g., mitigation, adaptation) 6 Job creation/employment 22 Information and communications technology Public sector governance/ reform (i.e., government 7 effectiveness, public financial management, public 23 Trade and exports expenditure, fiscal system reform) Social protection (e.g., pensions, targeted social 8 24 Equality of opportunity (i.e., equity) assistance) 9 Rural development 25 Law and justice (e.g., judicial system) 10 Foreign direct investment 26 Regulatory framework 11 Education 27 Communicable/non-communicable diseases 12 Energy 28 Natural resource management (e.g., oil, gas, mining) 13 Gender equity 29 Poverty reduction 14 Financial markets 30 Anti-corruption 15 Urban development 31 Disaster management 16 Environmental sustainability 100 World Bank Group Country Opinion Survey 2016: Argentina SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B9. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Argentina? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Policy advice, studies, analyses   2 Data and statistics   3 Convening/Facilitating   4 Financial resources   5 Capacity development   6 Technical assistance   Help to bring discipline/effective supervision to 7   implementation of investment projects 8 Mobilizing third party financial resources   9 Donor coordination   Linkage to non-Bank expertise (i.e., South-South 10   knowledge sharing) 11 Other (please specify): ________________________   B10. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Argentina? (Choose no more than TWO) 1 Too influenced by developed countries 2 Not exploring alternative policy options 3 Not collaborating enough with stakeholders outside the Government 4 Its advice and strategies do not lend themselves to practical problem solving 5 Not enough public disclosure of its work 6 Arrogant in its approach 7 Not client focused 8 The credibility of its knowledge/data 9 World Bank Group’s processes too complex 10 Not willing to honestly criticize policies and reform efforts in the country 11 Staff too inaccessible 12 Imposing technocratic solutions without regard to political realities 13 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 14 Not aligned with other donors’ work 15 Not aligned with country priorities 16 Not adequately sensitive to political/social realities in Argentina 17 Other (please specify): __________________________________________________ 18 Don’t know 101 World Bank Group Country Opinion Survey 2016: Argentina SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B11. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Argentina? (Choose no more than TWO) 1 Trust Fund management 2 Knowledge products/services (analytical work, studies, surveys, etc.) 3 Capacity development 4 Technical assistance (advice, best practice, international experience, etc.) 5 Investment lending (financing specific projects) 6 Policy based lending / budget support to the Government 7 Multi-sectoral approaches 8 Other (please specify): __________________________________________________ 9 Don’t know B12. To what extent do you believe that the World Bank Group’s work and support help the poorest in Argentina? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Argentina? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B13 1 2 3 4 5 6 7 8 9 10  relevant role in development in Argentina The World Bank Group’s work is aligned with what I B14 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Argentina 102 World Bank Group Country Opinion Survey 2016: Argentina SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Argentina, in terms of each of the following? To no To a very Don't degree at significant know all degree B15 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B16 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B17 1 2 3 4 5 6 7 8 9 10  circumstances) B18 Being inclusive 1 2 3 4 5 6 7 8 9 10  B19 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B20 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B21 1 2 3 4 5 6 7 8 9 10  the ground Ease of access to the people at the World Bank B22 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10  work B23 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B24 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B25 1 2 3 4 5 6 7 8 9 10  partners B26 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B27 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Argentina with B28 1 2 3 4 5 6 7 8 9 10  respect B29 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B30. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The Government works inefficiently 2 Poor donor coordination 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 There is not an adequate level of citizen/civil society participation 6 The World Bank Group works too slowly 7 The World Bank Group does not do adequate follow through/follow-up 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Other (please specify): ________________________________________ 103 World Bank Group Country Opinion Survey 2016: Argentina SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Argentina? Not important Very Don't at all important know 1 Crime and violence 1 2 3 4 5 6 7 8 9 10  2 Financial markets 1 2 3 4 5 6 7 8 9 10  3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  4 Anti-corruption 1 2 3 4 5 6 7 8 9 10  5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  6 Urban development 1 2 3 4 5 6 7 8 9 10  7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  8 Trade and exports 1 2 3 4 5 6 7 8 9 10  9 Information and communications technology 1 2 3 4 5 6 7 8 9 10  10 Poverty reduction 1 2 3 4 5 6 7 8 9 10  11 Gender equity 1 2 3 4 5 6 7 8 9 10  12 Private sector development 1 2 3 4 5 6 7 8 9 10  13 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  14 Water and sanitation 1 2 3 4 5 6 7 8 9 10  15 Regulatory framework 1 2 3 4 5 6 7 8 9 10  16 Economic growth 1 2 3 4 5 6 7 8 9 10  17 Energy 1 2 3 4 5 6 7 8 9 10  18 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/ reform (i.e., government 19 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 20 Job creation/employment 1 2 3 4 5 6 7 8 9 10  21 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10  22 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 23 1 2 3 4 5 6 7 8 9 10  assistance) 24 Rural development 1 2 3 4 5 6 7 8 9 10  25 Global/regional integration 1 2 3 4 5 6 7 8 9 10  26 Food security 1 2 3 4 5 6 7 8 9 10  27 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  28 Health 1 2 3 4 5 6 7 8 9 10  29 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  30 Agricultural development 1 2 3 4 5 6 7 8 9 10  31 Education 1 2 3 4 5 6 7 8 9 10  104 World Bank Group Country Opinion Survey 2016: Argentina SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Argentina? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know 1 Gender equity 1 2 3 4 5 6 7 8 9 10  2 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  3 Urban development 1 2 3 4 5 6 7 8 9 10  4 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  5 Regulatory framework 1 2 3 4 5 6 7 8 9 10  6 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10  7 Poverty reduction 1 2 3 4 5 6 7 8 9 10  8 Anti-corruption 1 2 3 4 5 6 7 8 9 10  9 Private sector development 1 2 3 4 5 6 7 8 9 10  10 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  11 Water and sanitation 1 2 3 4 5 6 7 8 9 10  12 Trade and exports 1 2 3 4 5 6 7 8 9 10  13 Economic growth 1 2 3 4 5 6 7 8 9 10  14 Health 1 2 3 4 5 6 7 8 9 10  15 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/ reform (i.e., government 16 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 17 Job creation/employment 1 2 3 4 5 6 7 8 9 10  18 Financial markets 1 2 3 4 5 6 7 8 9 10  19 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  20 Energy 1 2 3 4 5 6 7 8 9 10  21 Rural development 1 2 3 4 5 6 7 8 9 10  22 Global/regional integration 1 2 3 4 5 6 7 8 9 10  23 Food security 1 2 3 4 5 6 7 8 9 10  24 Education 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 25 1 2 3 4 5 6 7 8 9 10  assistance) 26 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  27 Agricultural development 1 2 3 4 5 6 7 8 9 10  28 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  105 World Bank Group Country Opinion Survey 2016: Argentina SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in Argentina? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very significant Don't know all degree To what extent do you agree with the following statements about the World Bank Group in Argentina? Strongly Strongly Don't disagree agree know The World Bank Group's financial instruments (i.e., investment lending, C4 Development Policy Loan, Trust Funds, 1 2 3 4 5 6 7 8 9 10  Program 4 Result, etc.) meet the needs of Argentina The World Bank Group meets Argentina’s C5 needs for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10  analysis, data, technical assistance) C6. To what extent do you believe that Argentina received value for money from the World Bank Group’s Reimbursable Advisory Services (RAS)? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very significant Don't know all degree C7. To what extent do you believe the World Bank Group measures and corrects its work in real time in Argentina? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very significant Don't know all degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 106 World Bank Group Country Opinion Survey 2016: Argentina SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Argentina, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree at To a very Don't all significant degree know D2 Are timely 1 2 3 4 5 6 7 8 9 10  D3 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D4 1 2 3 4 5 6 7 8 9 10  understand) D5 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Argentina’s specific D6 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D7. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at Very significant Don't know all D8. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low Very high technical Don't know technical quality quality 107 World Bank Group Country Opinion Survey 2016: Argentina SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in Argentina Working with the World Bank Group E7 1 2 3 4 5 6 7 8 9 10  increases Argentina's institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, E8 1 2 3 4 5 6 7 8 9 10  the World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) E10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Argentina? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E11. Which of the following best describes the World Bank Group’s support in Argentina? (Select only one response) The World Bank Group is sufficiently selective and focuses on the most important development challenges in 1 Argentina The World Bank Group is not sufficiently selective in Argentina, and it is involved in too many areas of 2 development. 3 Don’t know 108 World Bank Group Country Opinion Survey 2016: Argentina SECTION F: RECENT TRENDS AND THE FUTURE ROLE OF THE WORLD BANK GROUP IN ARGENTINA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Argentina? (Choose no more than TWO) 1 Offer more innovative financial products 2 Ensure greater selectivity in its work 3 Provide more adequate data/knowledge/statistics/figures on Argentina’s economy 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Increase the level of capacity development in the country 7 Improve the quality of its experts as related to Argentina’s specific challenges 8 Offer more innovative knowledge services 9 Collaborate more effectively with Government clients (e.g., national, state, local) 10 Work faster 11 Reduce the complexity of obtaining World Bank Group financing 12 Increase availability of Reimbursable Advisory Services (RAS) 13 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Argentina, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Argentina? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Argentina 6 Don’t know 109 World Bank Group Country Opinion Survey 2016: Argentina SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Argentina? (Choose no more than TWO) Social media (e.g., Facebook, blogs, Twitter, 1 6 International television YouTube, Flickr) 2 International newspapers 7 Local newspapers 3 Local radio 8 Internet 4 International radio 9 Periodicals 5 Local television 10 Other (please specify): ____________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Direct contact with World Bank Group (i.e., face 1 5 World Bank Group’s website to face meetings/discussions) Social media (e.g., Facebook, blogs, Twitter, 2 Mobile phones 6 YouTube, Flickr) World Bank Group’s 3 7 e-Newsletters seminars/workshops/conferences World Bank Group’s publications and other 4 8 Other (please specify): ____________________ written materials Are you aware of the World Bank Group's Access to Information Policies under which the G3 World Bank Group discloses any information in its possession that is not on a list of Yes No exceptions? (If YES please go to Question G4; if NO please go to G5) G4. If yes, from which of the following sources did you learn about the World Bank Group's Access to Information Policies? (Select only ONE response) 1 World Bank Group’s seminars/workshops/conferences 2 World Bank Group’s website 3 World Bank Group’s e-Newsletters 4 News/Media 5 Colleagues/Friends/Peer organizations 6 Other (please specify): _____________________ Have you requested information from the World Bank Group on its activities in the past G5 Yes No year? (If YES please go to Question G6; if NO please go to G7) G6 Were you able to obtain this information? Yes No G7 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., Facebook, blogs, G8 Yes No Twitter, YouTube, and Flickr)? Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know When I need information from the World Bank Group I G9 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group’s social media channels (e.g., G10 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution The World Bank Group is responsive to my information G11 1 2 3 4 5 6 7 8 9 10  requests and inquiries 110 World Bank Group Country Opinion Survey 2016: Argentina SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., 3 Office of Parliamentarian 13 Regulatory Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial Department 4 14 Trade Union or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate Change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? (Select only ONE response) 1 Yes 2 No 111 World Bank Group Country Opinion Survey 2016: Argentina SECTION H: BACKGROUND INFORMATION H4. Which of the following agencies of the World Bank Group do you primarily engage with in Argentina? (Select only ONE response) 1 The World Bank (IBRD) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in Argentina? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Argentina? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. Which best represents your geographic location? 1 Ciudad de Buenos Aires 2 Provincias Thank you for completing the survey! 112