World Bank Group Country Opinion Survey 2017: Macedonia FY 2017 Macedonia Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 February 2017 World Bank Group Country Opinion Survey 2017: Macedonia Acknowledgements The Macedonia Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG), led by Sharon Felzer (Senior Communications Officer, Head of PORG). Svetlana Markova, Jing Guo, and Jessica Cameron oversaw design, reporting, and analysis. Calita Woods and Dania Mendoza provided data support. PORG acknowledges the significant contribution from the Macedonia country team and the local fielding agency PUBLIK CTS. In particular, PORG is grateful for the support from Anita Bozinovska (Program Assistant) who coordinated the survey related activities from Skopje, Macedonia. 1 World Bank Group Country Opinion Survey 2017: Macedonia Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Macedonia ................................................8 V. Overall Attitudes toward the World Bank Group .......................13 VI. Sectoral Effectiveness................................................................20 VII. How the World Bank Group Operates .......................................24 VIII. World Bank Group’s Knowledge and Instruments .....................30 IX. The Future Role of the World Bank Group in Macedonia ..........34 X. Communication and Outreach ..................................................38 XI. Appendices ................................................................................42 2 World Bank Group Country Opinion Survey 2017: Macedonia I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Macedonia perceive the WBG. The survey explored:  General Issues Facing Macedonia  Overall Attitudes toward the World Bank Group  World Bank Group’s Effectiveness and Results  The World Bank Group’s Knowledge Work and Activities  Working with the World Bank Group  The Future Role of the World Bank Group in Macedonia  Communication and Information Sharing  Background Information II. Methodology From November to December 2016, 398 stakeholders of the WBG in Macedonia were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the Office of the President, Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/contractors working on WBG-supported projects/programs; local governments; bilateral/multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs/community based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 206 stakeholders participated in the survey (52% response rate). Respondents received and responded to the questionnaires via the online survey platform Qualtrics. Respondents were asked about: general issues facing Macedonia; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Macedonia; and the WBG’s communication and information sharing. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’14 (N=208). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’14 COS report and the non-weighted data presented in appendices A, B, C, D, and F. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix E (page 88). 3 World Bank Group Country Opinion Survey 2017: Macedonia III. Demographics of the Sample Current Position  For further analyses, respondents from the Office of the President/Prime Minister were combined with respondents from the office of a minister; respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from NGOs/community based organizations, private foundations, trade unions, and youth groups were combined in the “CSO” category; and the small number of respondents from independent government institutions and the office of a parliamentarian were included in the “Other” category. There were no respondents from faith-based groups and the judiciary branch. 4 World Bank Group Country Opinion Survey 2017: Macedonia III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2017: Macedonia III. Demographics of the Sample (continued) Geographic Locations  Geographic location comparisons can be found in Appendix C (page 79). Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2017: Macedonia III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Year comparison: Respondents in this year’s Country Survey indicated significantly lower levels of familiarity with the WBG compared to respondents from the FY’14 Country Survey (weighted mean in FY’17 = 6.1; weighted mean in FY’14 = 6.5)1.  Respondents’ levels of familiarity with the WBG were significantly, strongly correlated with their ratings of the WBG’s overall effectiveness in Macedonia, and significantly, moderately correlated with the extent to which the WBG plays a relevant role in development in Macedonia, and the extent to which the WBG contributes to the country’s development results. 1 Please refer to Appendix E (page 88) for more details on weighting. The means in the chart were calculated based on un-weighted data. 7 World Bank Group Country Opinion Survey 2017: Macedonia IV. General Issues Facing Macedonia Headed in the Right Direction2  Year comparison: This year’s respondents were significantly less likely to believe that Macedonia is headed in the right direction compared to respondents in the FY’14 Country Survey.  Stakeholder groups: In this year’s Country Survey, respondents from the Office of the President/Prime Minister/Minister were significantly more likely to indicate that Macedonia is headed in the right direction, while respondents from academia/research institutes/think tanks were significantly less positive about the prospect of Macedonia. 2 Percentages presented in the chart were calculated based on weighted data from FY’17 and FY’14. 8 World Bank Group Country Opinion Survey 2017: Macedonia IV. General Issues Facing Macedonia (continued) Development Priority  Year comparison: Respondents in the previous FY’14 Country Survey indicated that the most important development priorities in Macedonia were “job creation/employment” (32%), “economic growth” (28%), and “EU integration” (27%). 9 World Bank Group Country Opinion Survey 2017: Macedonia IV. General Issues Facing Macedonia (continued) What Would Contribute Most to Reducing Poverty  Year comparison: In the previous FY’14 Country Survey, respondents indicated that the greatest contributors to poverty reduction in Macedonia were “economic growth” (52%), “job creation/employment” (43%), and “foreign direct investment” (32%). 10 World Bank Group Country Opinion Survey 2017: Macedonia IV. General Issues Facing Macedonia (continued) Factors Contributing to “Shared Prosperity”  Year comparison: In the previous FY’14 Country Survey, respondents indicated that “better employment opportunities for young people” (42%) and “consistent economic growth” (36%) would best illustrate how “shared prosperity” would be achieved in Macedonia. 11 World Bank Group Country Opinion Survey 2017: Macedonia IV. General Issues Facing Macedonia (continued) Gap between the Rich and the Poor Global Climate Change 12 World Bank Group Country Opinion Survey 2017: Macedonia V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts  Year comparison: Respondents in the previous FY’14 Country Survey most often attributed failed or slow WBG assisted reform efforts to that “the WBG is not sensitive enough to political/social realities on the ground” (29%), “reforms are not well thought out in light of country challenges” (26%), “lack of/inadequate levels of capacity in Government” (26%), and “political pressures and obstacles” (25%). 13 World Bank Group Country Opinion Survey 2017: Macedonia V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness3 (Indicator Question) Achieving Development Results (Indicator Question) 3 Means presented in the charts on this page were calculated based on weighted data from FY’17 and FY’14. 14 World Bank Group Country Opinion Survey 2017: Macedonia V. Overall Attitudes toward the World Bank Group (continued) WBG Staff Preparedness4 The World Bank and the IFC Working Together  Only those stakeholders who responded “Yes” to the question “Do your projects involve both the World Bank and the IFC?” provided their views on the working relationship between the World Bank and the IFC. 4 Means presented in the chart were calculated based on weighted data. 15 World Bank Group Country Opinion Survey 2017: Macedonia V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups  Stakeholder groups: Respondents from the Office of the President/Prime Minister/ Minister had the highest mean ratings for the aggregated responses to the twenty six COS indicator questions, whereas respondents from the private sector and academia had significantly lower mean ratings. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (see page 58).  Collaboration: Respondents who collaborate with the WBG had significantly higher mean ratings for the aggregated responses to the twenty six COS indicator questions (mean rating = 7.2) compared to respondents who do not collaborate with the WBG (mean rating = 6.0). Responses for individual indicator questions by exposure to the WBG can be found in Appendix F (page 94). 16 World Bank Group Country Opinion Survey 2017: Macedonia V. Overall Attitudes toward the World Bank Group (continued) Greatest Value  Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG’s greatest values to Macedonia were “financial resources” (57%), “policy advice, studies, analyses” (38%), and “mobilizing third party financial resources” (31%). 17 World Bank Group Country Opinion Survey 2017: Macedonia V. Overall Attitudes toward the World Bank Group (continued) Most Effective Instruments in Reducing Poverty 18 World Bank Group Country Opinion Survey 2017: Macedonia V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG’s greatest weakness in its work in Macedonia was being “not adequately sensitive to political/social realities in Macedonia” (23%). 19 World Bank Group Country Opinion Survey 2017: Macedonia VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison5 5 Means presented in this chart were calculated based on weighted data. See Appendix E for details. 20 World Bank Group Country Opinion Survey 2017: Macedonia VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration6 6 Note in the Appendix on the sectoral effectiveness (Appendix A, page 43) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 21 World Bank Group Country Opinion Survey 2017: Macedonia VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Macedonia, bivariate correlational analyses were conducted using respondents’ ratings of the twenty seven specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in Macedonia. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at job creation/employment; and  The WBG’s effectiveness at health.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Macedonia, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The area determined to be key driver from these analyses was:  The WBG’s effectiveness at urban development;  The WBG’s effectiveness at economic growth;  The WBG’s effectiveness at health; and  The WBG’s effectiveness at job creation/employment. 22 World Bank Group Country Opinion Survey 2017: Macedonia VI. Sectoral Effectiveness (continued) The WBG Promoting Private Public Partnerships Helping the Poorest 23 World Bank Group Country Opinion Survey 2017: Macedonia VII. How the World Bank Group Operates The World Bank Group’s Work in Macedonia: Year Comparison7 The World Bank Group’s Work in Macedonia: Collaboration 7 Means in the chart were calculated based on weighted data. 24 World Bank Group Country Opinion Survey 2017: Macedonia VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison8 8 Means in the chart were calculated based on weighted data. 25 World Bank Group Country Opinion Survey 2017: Macedonia VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration 26 World Bank Group Country Opinion Survey 2017: Macedonia VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison9 9 Means in the chart were calculated based on weighted data. 27 World Bank Group Country Opinion Survey 2017: Macedonia VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration 28 World Bank Group Country Opinion Survey 2017: Macedonia VII. How the World Bank Group Operates (continued) Internal Measuring and Monitoring 29 World Bank Group Country Opinion Survey 2017: Macedonia VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities10  Stakeholder groups: In this year’s Country Survey, respondents from the Office of the President/Prime Minister/Minister, PMUs/consultants on WBG-supported projects, and academia indicated the most frequent usage (weekly/monthly) of the WBG’s knowledge work and activities compared to respondents from other stakeholder groups. 10 Percentages in the chart were calculated based on weighted data. 30 World Bank Group Country Opinion Survey 2017: Macedonia VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Macedonia’ Knowledge Needs11 (Indicator Question) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 11 Means in the charts on this page were calculated based on weighted data. 31 World Bank Group Country Opinion Survey 2017: Macedonia VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities12 12 Means in the chart were calculated based on weighted data. 32 World Bank Group Country Opinion Survey 2017: Macedonia VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Macedonia’s Needs for Financial Instruments13 (Indicator Question) 13 Means in the chart were calculated based on weighted data. 33 World Bank Group Country Opinion Survey 2017: Macedonia IX. The Future Role of the World Bank Group in Macedonia Making the World Bank Group of Greater Value  Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG should “offer more innovative financial products” (32%) and “reach out more to groups outside of Government” (31%) to make itself of greater value in Macedonia. 34 World Bank Group Country Opinion Survey 2017: Macedonia IX. The Future Role of the WBG in Macedonia (continued) The World Bank Group Should Collaborate More with …  Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG should collaborate more with “private sector” (47%) and “local government” (33%) to ensure better development results in Macedonia. 35 World Bank Group Country Opinion Survey 2017: Macedonia IX. The Future Role of the WBG in Macedonia (continued) Where the World Bank Group Should Focus its Resources  Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG should focus its resources on “transport” (29%) and “economic growth” (26%). 36 World Bank Group Country Opinion Survey 2017: Macedonia IX. The Future Role of the WBG in Macedonia (continued) Future Combination of the WBG Services 37 World Bank Group Country Opinion Survey 2017: Macedonia X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 58) for all responses by stakeholder groups. General Information Sources  Year comparison: Respondents in the previous FY’14 Country Survey indicated that they got most of their information about economic and social development issues in Macedonia from “local television” (41%) and “local newspapers” (34%). 38 World Bank Group Country Opinion Survey 2017: Macedonia X. Communication and Outreach (continued) Preferred Information Sources  Year comparison: Respondents in the previous FY’14 Country Survey indicated that they would prefer to receive information from the WBG through its “seminars/ workshops/conference” (40%), “e-Newsletters” (35%), and “direct contact with World Bank Group” (30%). 39 World Bank Group Country Opinion Survey 2017: Macedonia X. Communication and Outreach (continued) Access to Information14 Access to the Internet  97 percent of respondents in this year’s Country Survey indicated that they had reliable access to the Internet. 14 Percentages presented in the charts on this page were calculated based on weighted data. 40 World Bank Group Country Opinion Survey 2017: Macedonia X. Communication and Outreach (continued) The WBG Website Usage15 Use of the WBG’s Social Media Channels 15 Percentages presented in the chart were calculated based on weighted data. 41 World Bank Group Country Opinion Survey 2017: Macedonia XI. Appendices A. Responses to All Questions across All Respondents...................... 43 B. Responses to All Questions by Stakeholder Groups ...................... 58 C. Responses to Indicator Questions by Geographic Location........... 79 D. Responses to Selected Questions by Level of Collaboration with the World Bank Group ........................................................................ 81 E. Responses to Selected Questions by Year..................................... 88 F. Indicator Questions as a Function of Exposure to the WBG .......... 94 G. WBG Country Opinion Survey FY17 – Macedonia Questionnaire 95 Macedonia 42 World Bank Group Country Opinion Survey 2017: Macedonia Appendix A: Responses to All Questions across All Respondents (N=206) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Macedonia Percentage of Respondents 1. In general would you say that Macedonia is headed in ... ? (N=198) The right direction 33.3% The wrong direction 33.3% Not sure 33.3% 2. Listed below are a number of development priorities in Macedonia. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Macedonia? (Choose no more than THREE) (Responses Combined; N=204) Economic growth 36.8% EU integration 32.8% Job creation/employment 28.9% Education 25.0% Public sector governance/reform (i.e., government effectiveness, public financial 23.0% management, public expenditure, fiscal system reform) Anti corruption 19.1% Judiciary reform 18.1% Poverty reduction 17.6% Private sector development 17.2% Agriculture and rural development 9.3% Pollution 8.8% Health 8.8% Energy (including renewable energy) 6.9% Transport (e.g., roads, bridges, transportation) 5.4% Social protection (e.g., pensions, targeted social assistance) 4.4% Information and communications technology 3.9% Global/regional integration 3.9% Equality of opportunity (i.e., social inclusion) 3.4% Crime and violence 3.4% Urban development 2.9% Trade and exports 2.9% Water and sanitation 2.5% Financial markets 2.5% Natural resource management 2.0% Climate change (e.g., mitigation, adaptation) 2.0% Disaster risk management 1.5% Food safety 1.0% Gender equity 0.0% Disease (e.g., HIV/AIDS) 0.0% 43 World Bank Group Country Opinion Survey 2017: Macedonia A. General Issues Facing Macedonia (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Macedonia? (Choose no more than Percentage of Respondents THREE) (Responses Combined; N=205) Job creation/employment 52.2% Economic growth 43.9% Private sector development 39.0% Education 29.3% EU integration 20.5% Agriculture and rural development 19.0% Anti corruption 15.6% Public sector governance/reform (i.e., government effectiveness, public financial 14.1% management, public expenditure, fiscal system reform) Equality of opportunity (i.e., social inclusion) 12.7% Social protection (e.g., pensions, targeted social assistance) 10.7% Judiciary reform 7.3% Trade and exports 4.9% Energy (including renewable energy) 4.4% Global/regional integration 4.4% Transport (e.g., roads, bridges, transportation) 3.9% Health 3.4% Information and communications technology 2.9% Natural resource management 2.4% Financial markets 1.5% Crime and violence 1.0% Water and sanitation 1.0% Pollution 1.0% Urban development 0.5% Disaster risk management 0.0% Disease (e.g., HIV/AIDS) 0.0% Climate change (e.g., mitigation, adaptation) 0.0% Gender equity 0.0% Food safety 0.0% 44 World Bank Group Country Opinion Survey 2017: Macedonia A. General Issues Facing Macedonia (continued) 4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Percentage of Respondents Macedonia? (Choose no more than TWO) (Responses Combined; N=203) Consistent economic growth 39.9% Education and training that better ensure job opportunity 33.0% A growing middle class 29.6% Better employment opportunities for young people 26.1% Better entrepreneurial opportunities (i.e., to start small and medium sized 23.2% businesses) Greater voice and participation for citizens to help ensure greater accountability 9.9% Better opportunity for the poor and the vulnerable who live in rural areas 9.9% Better quality public services 7.9% Greater access to micro-finance for the poor 4.4% More reliable social safety net 4.4% Better opportunity for the poor and the vulnerable who live in urban areas 3.9% Equal economic opportunities for ethnic minorities 3.9% Greater access to health and nutrition for citizens 2.0% Other 1.0% Better employment opportunities for women 0.5% 5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Percentage of Respondents Macedonia? (Select only ONE response) (N=203) A very big problem 40.9% A moderately big problem 45.8% A small problem 7.9% Not a problem at all 1.5% Don’t know 3.9% 6. In your view, is global climate change a very serious problem, somewhat Percentage of Respondents serious, not too serious, or not a problem? (Select only ONE response) (N=203) A very serious problem 40.9% A somewhat serious problem 41.4% Not too serious problem 13.8% Not a problem 1.5% Don’t know 2.5% B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Macedonia? 201 0 6.07 2.25 (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s effectiveness 177 22 6.55 2.04 in Macedonia. (1-Not effective at all, 10-Very effective) 45 World Bank Group Country Opinion Survey 2017: Macedonia B. Overall Attitudes toward the World Bank Group (continued) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Macedonia solve its most complicated 173 27 7.35 1.92 development challenges? (1-To no degree at all, 10-To a very significant degree) 4. When thinking about how the World Bank Group can have the most impact on development results in Macedonia, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and Percentage of Respondents knowledge services) in Macedonia? (Choose no more than THREE) (Responses Combined; N=198) Economic growth 35.4% Private sector development 29.3% Public sector governance/reform (i.e., government effectiveness, public financial 27.8% management, public expenditure, fiscal system reform) Job creation/employment 27.3% Education 18.2% EU integration 15.7% Poverty reduction 15.2% Agriculture and rural development 14.6% Energy (including renewable energy) 14.6% Anti corruption 14.1% Transport (e.g., roads, bridges, transportation) 13.1% Judiciary reform 11.6% Health 6.6% Financial markets 6.1% Pollution 6.1% Global/regional integration 5.1% Natural resource management 5.1% Equality of opportunity (i.e., social inclusion) 4.5% Social protection (e.g., pensions, targeted social assistance) 4.5% Climate change (e.g., mitigation, adaptation) 4.0% Trade and exports 4.0% Urban development 3.5% Water and sanitation 2.0% Information and communications technology 2.0% Crime and violence 0.5% Food safety 0.5% Gender equity 0.0% Disaster risk management 0.0% Disease (e.g., HIV/AIDS) 0.0% 46 World Bank Group Country Opinion Survey 2017: Macedonia B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=195) activity do you believe is of greatest VALUE and which activity Greatest 2nd Greatest is of second greatest value in Macedonia? Value Value Combined Financial resources 25.1% 14.9% 40.0% Capacity development related to World Bank Group supported 20.0% 13.3% 33.3% projects Policy advice, studies, analyses 14.4% 16.4% 30.8% Implementation support 10.8% 14.4% 25.1% Technical assistance 4.6% 10.8% 15.4% Mobilizing third party financial resources 6.2% 8.2% 14.4% Data and statistics 5.6% 6.7% 12.3% Promoting knowledge sharing 3.6% 3.6% 7.2% Regional work in the Western Balkans 2.1% 4.6% 6.7% Bringing together different groups of stakeholders 3.6% 2.6% 6.2% Donor coordination 2.6% 3.1% 5.6% Other 1.5% 1.5% 3.1% 6. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Macedonia? (Choose no more than TWO) (Responses Combined; N=194) Not willing to honestly criticize policies and reform efforts in the country 23.2% Don’t know 18.6% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational 17.5% policies and procedures) Not enough public disclosure of its work 16.5% Not collaborating enough with stakeholders outside the Government 13.9% Not adequately sensitive to political/social realities in Macedonia 10.8% World Bank Group’s processes too complex 9.8% Its advice and strategies do not lend themselves to practical problem solving 7.2% Too influenced by developed countries 7.2% Not exploring alternative policy options 6.2% Not aligned with other donors’ work 4.1% Not aligned with country priorities 4.1% Other 2.6% Politically biased 2.1% Staff too inaccessible 0.5% The credibility of its knowledge/data 0.5% Arrogant in its approach 0.0% Not client focused 0.0% 7. To what extent do you believe that the World Bank Group’s work and Percentage of Respondents support help the poorest in Macedonia? (Select only ONE response) (N=190) To a fully sufficient degree 4.7% To a somewhat sufficient degree 37.4% To a somewhat insufficient degree 22.6% To a very insufficient degree 10.5% Don’t know 24.7% 47 World Bank Group Country Opinion Survey 2017: Macedonia B. Overall Attitudes toward the World Bank Group (continued) 8. How EFFECTIVE do you believe the following World Bank Group’s Effectiveness instruments are in supporting the Macedonia Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) N N/A Mean SD 1. Investment Project Financing (IPF) 115 65 6.63 2.37 2. Development Policy Financing (DPF) 112 65 6.27 2.30 3. Trust funds and grants 98 76 6.30 2.51 4. Guarantees 80 93 5.86 2.46 5. IFC Investment Services 84 87 5.58 2.26 6. IFC Advisory Services 94 80 5.71 2.40 9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more Percentage of Respondents in your country? (Choose no more than TWO) (Responses Combined; N=190) Private sector 55.3% Local government 23.7% NGOs/Community Based Organizations 19.5% Academia/think tanks/research institutes 19.5% Youth/university groups 18.9% Beneficiaries 16.3% Media 14.2% Donor community 11.1% Don’t know 3.2% Parliament 2.1% Other 2.1% Foundations 1.6% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Macedonia? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. Overall the World Bank Group currently plays a relevant role in 171 20 6.53 2.09 development in Macedonia* 11. The World Bank Group’s work is aligned with what I consider the 172 18 6.53 2.18 development priorities for Macedonia* 48 World Bank Group Country Opinion Survey 2017: Macedonia B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Degree Macedonia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 12. Responsiveness to needs* 124 51 6.50 2.10 13. Flexibility (in terms of the institution’s products and services)* 128 47 6.13 2.20 14. Flexibility (in terms of changing country circumstances)* 123 49 5.93 2.18 15. Being inclusive* 130 43 6.51 2.21 16. Openness (sharing data and other information)* 137 31 7.01 2.26 17. Collaboration with the Government* 123 51 7.21 2.10 18. The speed in which it gets things accomplished on the ground* 124 49 6.07 2.17 19. Helping to bring discipline/effective supervision to implementation of 113 56 6.69 2.30 investment projects* 20. Collaboration with civil society* 112 61 6.01 2.38 21. Staff accessibility* 139 32 7.37 2.39 22. Collaboration with other donors and development partners* 103 68 6.73 2.24 23. Collaboration with the private sector* 100 71 5.79 2.34 24. Straightforwardness and honesty* 131 42 7.33 2.13 25. Treating clients and stakeholders in Macedonia with respect* 135 39 7.77 2.28 26. Being a long-term partner* 139 36 8.15 2.13 27. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more Percentage of Respondents than TWO) (Responses Combined; N=173) Reforms are not well thought out in light of country challenges 26.6% Political pressures and obstacles 22.5% Lack of/inadequate levels of capacity in Government 22.0% There is not an adequate level of citizen/civil society participation 19.7% The World Bank Group is not sensitive enough to political/social realities on the 17.9% ground The Government works inefficiently 13.9% Poor coordination within the Government 13.3% The World Bank Group works too slowly 10.4% Poor donor coordination 8.7% Other 6.4% The World Bank Group does not do adequate follow through/follow-up 6.4% Poor coordination within the World Bank Group 3.5% 49 World Bank Group Country Opinion Survey 2017: Macedonia C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Macedonia? (1-Not important at all, 10-Very important) N DK Mean SD 1. Social protection (e.g., pensions, targeted social assistance) 154 13 6.99 2.51 2. Gender equity 145 16 5.96 2.51 3. Private sector development 157 7 8.35 1.83 4. Education 157 7 8.52 1.91 5. Public sector governance/reform (i.e., government effectiveness, public 158 9 8.49 1.87 financial management, public expenditure, fiscal system reform) 6. Global/regional integration 155 7 7.68 2.09 7. Food safety 145 16 6.79 2.51 8. Urban development 144 16 7.10 2.20 9. Energy (including renewable energy) 154 8 8.21 1.91 10. Water and sanitation 152 10 7.62 2.12 11. EU integration 155 7 7.72 2.42 12. Pollution 152 9 8.28 2.05 13. Job creation/employment 156 6 8.46 2.02 14. Health 151 9 7.99 2.20 15. Financial markets 148 11 8.02 1.97 16. Transport (e.g., roads, bridges, transportation) 156 6 8.36 1.91 17. Agriculture and rural development 153 10 7.90 1.97 18. Trade and exports 145 14 7.52 2.19 19. Crime and violence 144 18 6.74 2.64 20. Natural resource management 148 13 7.22 2.38 21. Climate change (e.g., mitigation, adaptation) 148 13 7.57 2.44 22. Poverty reduction 156 5 8.44 1.85 23. Anti corruption 150 11 8.23 2.14 24. Judiciary reform 152 12 8.24 2.14 25. Economic growth 163 2 8.70 1.87 26. Disaster risk management 143 19 7.08 2.26 27. Equality of opportunity (i.e., social inclusion) 144 18 7.60 2.42 28. Disease (e.g., HIV/AIDS) 143 19 6.52 2.60 29. Information and communications technology 147 15 7.25 2.55 50 World Bank Group Country Opinion Survey 2017: Macedonia C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the work Effectiveness it does in the following areas of development in Macedonia? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Social protection (e.g., pensions, targeted social assistance) 65 102 6.15 2.30 2. Gender equity 64 102 5.88 1.99 3. Private sector development 88 73 6.40 2.09 4. Education 83 82 6.49 2.10 5. Public sector governance/reform (i.e., government effectiveness, public 84 80 6.26 2.27 financial management, public expenditure, fiscal system reform) 6. Global/regional integration 60 102 6.43 2.02 7. Food safety 44 118 5.73 2.12 8. Urban development 63 99 6.65 2.24 9. Energy (including renewable energy) 74 89 6.47 2.25 10. Water and sanitation 68 93 6.50 2.15 11. EU integration 62 99 6.26 2.30 12. Pollution 64 98 5.80 2.53 13. Job creation/employment 83 79 6.63 2.27 14. Health 62 99 6.31 2.39 15. Financial markets 69 92 6.64 2.09 16. Transport (e.g., roads, bridges, transportation) 82 79 7.21 2.25 17. Agriculture and rural development 68 93 6.74 2.31 18. Trade and exports 64 98 6.34 2.27 19. Natural resource management 48 115 5.73 2.45 20. Climate change (e.g., mitigation, adaptation) 63 98 6.06 2.46 21. Poverty reduction 85 77 6.36 2.47 22. Judiciary reform 57 104 5.56 2.56 23. Economic growth 90 72 6.92 2.28 24. Disaster risk management 53 106 5.62 2.49 25. Equality of opportunity (i.e., social inclusion) 66 96 6.36 2.58 26. Disease (e.g., HIV/AIDS) 44 117 5.64 2.51 27. Information and communications technology 60 102 6.62 2.34 Achieving Development Results* N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development results in Macedonia? (1-To no degree at all, 10-To a very 151 23 6.48 2.04 significant degree) To what extent do you agree with the following statements about the World Bank Group in Macedonia? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group's financial instruments (i.e., investment lending, 141 31 6.24 2.23 Development Policy Loan, Trust Funds, etc.) meet the needs of Macedonia* 5. The World Bank Group meets Macedonia’s needs for knowledge services 147 24 6.56 2.28 (e.g., research, analysis, data, technical assistance)* 51 World Bank Group Country Opinion Survey 2017: Macedonia D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=174) Weekly 6.9% Monthly 19.5% A few times a year 39.1% Rarely 23.0% Never 11.5% In Macedonia, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 116 47 6.84 2.07 3. Include appropriate level of stakeholder involvement during preparation 125 38 6.74 2.10 4. Lead to practical solutions 127 36 6.87 2.07 5. Are accessible (well written and easy to understand) 132 30 7.23 2.11 6. Are source of relevant information on global good practices 133 29 7.78 1.92 7. Are relevant to country challenges 130 30 7.23 2.01 8. Are adequately disseminated 125 37 6.70 2.36 9. Are translated enough into local language 116 48 6.69 2.39 10. Are adaptable to Macedonia’s specific development challenges and country 123 38 6.65 2.20 circumstances* Overall Evaluations N DK Mean SD 11. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your 146 22 7.12 2.15 country?* (1-Not significant at all, 10-Very significant) 12. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 141 28 7.50 1.91 technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 89 77 7.51 2.05 2. The World Bank Group effectively monitors and evaluates the projects and 124 42 7.77 1.76 programs it supports 3. The World Bank Group’s approvals and reviews are done i n a timely fashion 104 61 7.40 2.06 4. The World Bank Group’s “Safeguard Policy” requirements are reasonable 92 73 7.40 1.97 5. The World Bank Group’s conditions on its lending are reasonable 95 67 7.32 2.07 6. The World Bank Group takes decisions quickly in Macedonia* 103 59 6.70 2.27 7. Working with the World Bank Group increases Macedonia's institutional 119 42 7.59 2.17 capacity 8. Where country systems (e.g., procurement, financial management, etc.) are 83 77 7.43 2.24 adequate, the World Bank Group makes appropriate use of them* 9. The World Bank Group provides effective implementation support (i.e., 109 52 7.79 1.99 supervision of projects) 52 World Bank Group Country Opinion Survey 2017: Macedonia E. Working with the World Bank Group (continued) WBG Promoting PPP in Macedonia N DK Mean SD 10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Macedonia? (1-To 102 64 6.02 2.29 no degree at all, 10-To a very significant degree) Measuring/Correcting the World Bank Group’s Work N DK Mean SD 11. To what extent do you believe the World Bank Group measures and corrects its work in real time in Macedonia? (1-To no degree at all, 10-To a very significant 105 59 6.42 2.35 degree) F. The Future Role of the World Bank Group in Macedonia 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Macedonia? (Choose no more than TWO) (Responses Combined; N=165) Reach out more to groups outside of Government 32.7% Increase the level of capacity development in the country 23.0% Offer more innovative financial products 22.4% Reduce the complexity of obtaining World Bank Group financing 18.8% Help to bring discipline/effective supervision to implementation of investment 17.6% projects Provide more adequate data/knowledge/statistics/figures on Macedonia’s 15.8% economy Offer more innovative knowledge services 13.9% Improve the quality of its experts as related to Macedonia’s specific challenges 12.1% Collaborate more effectively with Government clients (e.g., national, state, local) 10.9% Work faster 7.3% Other 6.7% Improve the competitiveness of its financing compared to markets (e.g., cost, 4.8% timeliness, other terms) Ensure greater selectivity in its work 3.6% 2. When considering the combination of services that the World Bank Group offers in Macedonia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer Percentage of Respondents more of in Macedonia? (Select only ONE response) (N=168) Financial services 39.3% Knowledge products 23.2% The combination is appropriate for Macedonia 21.4% Don't know 12.5% Convening services 2.4% None of the above 1.2% 53 World Bank Group Country Opinion Survey 2017: Macedonia G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Macedonia? (Choose no more than TWO) (Responses Combined; N=167) Internet 83.8% Local television 25.1% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 21.0% Local newspapers 10.8% Periodicals 10.2% International newspapers 6.0% Other 4.8% International television 3.0% Local radio 0.6% International radio 0.6% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=166) World Bank Group’s seminars/workshops/conferences 44.0% World Bank Group’s website 33.7% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 30.7% World Bank Group’s publications and other written materials 28.9% e-Newsletters 25.3% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 18.7% Mobile phones 6.0% Other 0.6% 3. Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its Percentage of Respondents possession that is not on a list of exceptions? (N=165) Yes 23.6% No 76.4% Percentage of Respondents 4. Do you have reliable access to the Internet? (N=167) Yes 97.0% No 3.0% Percentage of Respondents 5. Do you use/have you used the World Bank Group website? (N=164) Yes 80.5% No 19.5% 6. Do you currently consult the World Bank Group social media sites (e.g., blogs, Percentage of Respondents Facebook, Twitter, YouTube, and Flickr)? (N=165) Yes 27.9% No 72.1% 7. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=160) High speed/WiFi 95.0% Dial-up 5.0% 54 World Bank Group Country Opinion Survey 2017: Macedonia G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 8. I find the World Bank Group’s websites easy to navigate 135 26 7.40 2.05 9. I find the information on the World Bank Group’s websites useful 135 22 7.90 1.90 10. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, 85 73 6.68 2.36 YouTube, Flickr) are valuable sources of information about the institution 11. When I need information from the World Bank Group I know how to find it 138 20 7.44 2.31 (e.g., whom to call, where to reach them, etc.) 12. The World Bank Group is responsive to my information requests and inquiries 108 49 7.89 2.10 H. Background Information 1. Which of the following best describes your current position? (Select only ONE Percentage of Respondents response) (N=200) Employee of a Ministry, Ministerial Department or Implementation Agency 21.5% Media (press, radio, TV, web, etc.) 11.0% Local Government Office or Staff 10.5% Project Management Unit (PMU) overseeing implementation of project/ 8.0% Consultant/Contractor working on World Bank Group supported project/program Financial Sector/Private Bank 8.0% Academia/Research Institute/Think Tank 8.0% Bilateral/Multilateral Agency 7.0% NGO/Community Based Organization 7.0% Private Sector Organization 4.5% Office of Minister 4.0% Independent Government Institution (i.e., Regulatory Agency, Central 3.5% Bank/oversight institution) Office of the President, Prime Minister 2.5% Trade Union 2.5% Office of Parliamentarian 0.5% Private Foundation 0.5% Youth Group 0.5% Other 0.5% 55 World Bank Group Country Opinion Survey 2017: Macedonia H. Background Information (continued) 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=200) Finance and markets 15.0% Macroeconomics and fiscal management 12.5% Generalist (specialized in multiple sectors) 12.0% Other 11.0% Education 10.0% Trade and competitiveness 7.5% Social protection and labor 5.5% Transport and ICT 5.5% Urban, rural, and social development 5.0% Energy and extractives 3.5% Governance 3.0% Environment and natural resources 2.0% Poverty 2.0% Water 1.5% Jobs 1.5% Agriculture 1.0% Public-private partnerships 0.5% Gender 0.5% Climate Change 0.5% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents (IBRD, IFC, or MIGA) in your country? (Select only ONE response) (N=199) Yes 64.3% No 35.7% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Macedonia? (Select only ONE response) (N=176) The World Bank (IBRD) 83.5% The International Finance Corporation (IFC) 6.8% The Multilateral Investment Guarantee Agency (MIGA) 0.0% Other 9.7% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=196) Yes 37.8% No 62.2% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Macedonia? (Select only ONE response) (N=74) The two institutions work well together 48.6% The way the two institutions work together needs improvement 27.0% The two institutions do not work well together 1.4% Don't know 23.0% 56 World Bank Group Country Opinion Survey 2017: Macedonia H. Background Information (continued) 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Macedonia? (Choose no more than TWO) (Responses Combined; N=200) Collaborate as part of my professional duties 46.5% Use World Bank Group reports/data 35.5% Engage in World Bank Group related/sponsored events/activities 25.0% Use World Bank Group website for information, data, research, etc. 22.0% Observer (i.e., follow in media, discuss in informal conversations, etc.) 18.0% Percentage of Respondents 8. What’s your gender? (N=204) Female 53.4% Male 46.6% Percentage of Respondents 9. Which best represents your geographic location? (N=204) Skopje 81.9% Outside Skopje 18.1% 57 World Bank Group Country Opinion Survey 2017: Macedonia Appendix B: Responses to All Questions by Stakeholder Groups16  Office of President/Prime Minister/Minister N=13  Employee of a Ministry N=43  PMU/Consultant on WBG-supported Project N=16  Local Government N=21  Bilateral/Multilateral Agency N=14  Private Sector/Financial Sector/Private Bank N=25  CSO N=21  Media N=22  Academia/Research Institute/Think Tank N=16  Other N=9 A. General Issues facing Macedonia In general, would you say that Macedonia is headed in ... ?* Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other The right direction 76.9% 43.9% 50.0% 61.1% 0.0% 12.0% 25.0% 13.6% 6.7% 50.0% The wrong direction 7.7% 19.5% 6.3% 11.1% 64.3% 32.0% 45.0% 63.6% 86.7% 0.0% Not sure 15.4% 36.6% 43.8% 27.8% 35.7% 56.0% 30.0% 22.7% 6.7% 50.0% *Significantly different between stakeholder groups 16 Only 200 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 58 World Bank Group Country Opinion Survey 2017: Macedonia A. General Issues facing Macedonia (continued) Listed below are a number of development priorities in Macedonia. Please identify which of the following you consider the most important development priorities in Macedonia? (Choose no more than THREE) Office of Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other Social protection 7.7% 7.0% 13.3% 0.0% 7.1% 0.0% 9.5% 0.0% 0.0% 0.0% Gender equity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Private sector development* 30.8% 7.0% 33.3% 10.0% 21.4% 36.0% 28.6% 0.0% 6.3% 11.1% Education 30.8% 30.2% 40.0% 10.0% 28.6% 28.0% 23.8% 18.2% 25.0% 11.1% Public sector governance/reform* 23.1% 11.6% 13.3% 10.0% 28.6% 36.0% 14.3% 27.3% 62.5% 22.2% EU integration 38.5% 32.6% 26.7% 35.0% 28.6% 24.0% 28.6% 31.8% 56.3% 11.1% Global/regional integration 0.0% 7.0% 0.0% 0.0% 7.1% 0.0% 4.8% 4.5% 12.5% 0.0% Food safety 0.0% 2.3% 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 2.3% 0.0% 15.0% 7.1% 0.0% 0.0% 4.5% 0.0% 0.0% Energy 0.0% 11.6% 6.7% 15.0% 0.0% 0.0% 0.0% 9.1% 12.5% 0.0% Water and sanitation 0.0% 0.0% 13.3% 5.0% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% Pollution* 7.7% 7.0% 6.7% 5.0% 0.0% 4.0% 14.3% 13.6% 0.0% 44.4% Job creation/employment 38.5% 34.9% 13.3% 45.0% 21.4% 24.0% 28.6% 18.2% 25.0% 44.4% Health 15.4% 9.3% 6.7% 5.0% 7.1% 12.0% 14.3% 9.1% 0.0% 0.0% Financial markets 7.7% 0.0% 0.0% 0.0% 0.0% 12.0% 4.8% 0.0% 0.0% 0.0% Transport 0.0% 9.3% 13.3% 15.0% 0.0% 0.0% 4.8% 0.0% 0.0% 11.1% Agriculture and rural development* 0.0% 4.7% 20.0% 30.0% 7.1% 8.0% 4.8% 18.2% 0.0% 0.0% Trade and exports 0.0% 4.7% 6.7% 0.0% 7.1% 4.0% 4.8% 0.0% 0.0% 0.0% Crime and violence 0.0% 4.7% 0.0% 0.0% 7.1% 4.0% 0.0% 4.5% 6.3% 11.1% Natural resource management 0.0% 0.0% 6.7% 10.0% 0.0% 4.0% 0.0% 0.0% 0.0% 0.0% Climate change 7.7% 4.7% 0.0% 5.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Poverty reduction 23.1% 16.3% 6.7% 10.0% 7.1% 16.0% 28.6% 27.3% 12.5% 33.3% Anti corruption 7.7% 16.3% 13.3% 15.0% 35.7% 24.0% 19.0% 27.3% 12.5% 22.2% Judiciary reform 0.0% 14.0% 20.0% 10.0% 21.4% 28.0% 14.3% 27.3% 37.5% 11.1% Economic growth 23.1% 46.5% 33.3% 40.0% 50.0% 32.0% 42.9% 31.8% 12.5% 33.3% Disaster risk management 0.0% 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% 11.1% Equality of opportunity 0.0% 2.3% 6.7% 0.0% 0.0% 4.0% 9.5% 0.0% 12.5% 0.0% Disease 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology* 15.4% 4.7% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% 22.2% *Significantly different between stakeholder groups 59 World Bank Group Country Opinion Survey 2017: Macedonia A. General Issues facing Macedonia (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Macedonia? (Choose no more than THREE) Office of Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other Economic growth 15.4% 48.8% 31.3% 55.0% 42.9% 56.0% 47.6% 40.9% 25.0% 44.4% Disaster risk management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 23.1% 7.0% 18.8% 0.0% 28.6% 4.0% 14.3% 9.1% 31.3% 11.1% Disease 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 7.7% 4.7% 0.0% 0.0% 0.0% 4.0% 0.0% 4.5% 0.0% 11.1% Social protection 7.7% 14.0% 25.0% 5.0% 7.1% 0.0% 9.5% 9.1% 25.0% 11.1% Agriculture and rural development 30.8% 16.3% 25.0% 40.0% 7.1% 12.0% 28.6% 13.6% 6.3% 11.1% Trade and exports 0.0% 7.0% 6.3% 5.0% 7.1% 8.0% 9.5% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% 6.3% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Transport 7.7% 7.0% 6.3% 5.0% 0.0% 4.0% 4.8% 0.0% 0.0% 0.0% Energy 0.0% 4.7% 0.0% 10.0% 0.0% 12.0% 0.0% 4.5% 6.3% 0.0% Anti corruption 15.4% 9.3% 12.5% 10.0% 28.6% 16.0% 14.3% 31.8% 25.0% 0.0% Judiciary reform 0.0% 7.0% 12.5% 10.0% 0.0% 0.0% 4.8% 13.6% 25.0% 0.0% Water and sanitation 0.0% 2.3% 0.0% 5.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% EU integration 15.4% 32.6% 12.5% 20.0% 7.1% 24.0% 14.3% 27.3% 12.5% 0.0% Pollution 0.0% 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% Job creation/employment 53.8% 44.2% 50.0% 45.0% 57.1% 56.0% 57.1% 54.5% 43.8% 100.0% Health 7.7% 4.7% 6.3% 5.0% 0.0% 4.0% 0.0% 0.0% 6.3% 0.0% Financial markets 0.0% 0.0% 6.3% 0.0% 0.0% 4.0% 0.0% 4.5% 0.0% 0.0% Public sector governance/reform 0.0% 16.3% 18.8% 20.0% 7.1% 8.0% 9.5% 13.6% 31.3% 0.0% Gender equity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Private sector development 53.8% 25.6% 56.3% 40.0% 42.9% 40.0% 42.9% 45.5% 25.0% 44.4% Education 46.2% 30.2% 12.5% 15.0% 50.0% 36.0% 33.3% 18.2% 18.8% 44.4% Global/regional integration 7.7% 7.0% 0.0% 5.0% 14.3% 4.0% 4.8% 0.0% 0.0% 0.0% Food safety 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 0.0% 4.7% 0.0% 5.0% 0.0% 4.0% 0.0% 0.0% 0.0% 11.1% 60 World Bank Group Country Opinion Survey 2017: Macedonia A. General Issues facing Macedonia (continued) The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Macedonia? (Choose no more than TWO) Office of Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other Greater access to health and nutrition for citizens 7.7% 4.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% Better entrepreneurial opportunities 7.7% 14.0% 25.0% 40.0% 50.0% 25.0% 25.0% 22.7% 12.5% 22.2% A growing middle class 30.8% 20.9% 31.3% 30.0% 28.6% 33.3% 20.0% 63.6% 25.0% 11.1% Better opportunity for the poor and the vulnerable 30.8% 7.0% 12.5% 10.0% 7.1% 12.5% 15.0% 0.0% 0.0% 22.2% who live in rural areas Better opportunity for the poor and the vulnerable 0.0% 2.3% 0.0% 5.0% 0.0% 8.3% 10.0% 4.5% 0.0% 11.1% who live in urban areas Consistent economic growth* 46.2% 44.2% 68.8% 45.0% 14.3% 41.7% 10.0% 31.8% 25.0% 55.6% More reliable social safety net 0.0% 2.3% 0.0% 0.0% 7.1% 0.0% 15.0% 4.5% 12.5% 0.0% Equal economic opportunities for ethnic minorities 0.0% 9.3% 0.0% 0.0% 7.1% 0.0% 10.0% 0.0% 6.3% 0.0% Greater access to micro-finance for the poor 0.0% 2.3% 6.3% 0.0% 0.0% 4.2% 5.0% 13.6% 12.5% 0.0% Greater voice and participation for citizens to help 7.7% 7.0% 6.3% 10.0% 14.3% 20.8% 15.0% 0.0% 18.8% 0.0% ensure greater accountability Education and training that better ensure job 38.5% 37.2% 31.3% 25.0% 50.0% 29.2% 50.0% 13.6% 25.0% 44.4% opportunity Better quality public services 23.1% 9.3% 6.3% 5.0% 0.0% 0.0% 5.0% 18.2% 12.5% 0.0% Better employment opportunities for young people 7.7% 37.2% 12.5% 30.0% 21.4% 16.7% 20.0% 27.3% 37.5% 33.3% Better employment opportunities for women 0.0% 2.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 4.2% 0.0% 0.0% 6.3% 0.0% *Significantly different between stakeholder groups Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Macedonia?* (Select only ONE response) Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other A very big problem 30.8% 27.9% 31.3% 45.0% 42.9% 25.0% 55.0% 81.8% 50.0% 11.1% A moderately big problem 69.2% 41.9% 50.0% 55.0% 57.1% 58.3% 40.0% 13.6% 31.3% 77.8% A small problem 0.0% 23.3% 6.3% 0.0% 0.0% 4.2% 5.0% 4.5% 12.5% 0.0% Not a problem at all 0.0% 0.0% 6.3% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 7.0% 6.3% 0.0% 0.0% 4.2% 0.0% 0.0% 6.3% 11.1% *Significantly different between stakeholder groups 61 World Bank Group Country Opinion Survey 2017: Macedonia A. General Issues facing Macedonia (continued) In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? (Select only ONE response) Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other A very serious problem 53.8% 41.9% 31.3% 50.0% 21.4% 20.8% 55.0% 77.3% 25.0% 22.2% A somewhat serious problem 30.8% 34.9% 43.8% 35.0% 71.4% 50.0% 25.0% 18.2% 62.5% 55.6% Not too serious problem 15.4% 18.6% 12.5% 10.0% 7.1% 25.0% 10.0% 4.5% 12.5% 22.2% Not a problem 0.0% 2.3% 0.0% 5.0% 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% Don’t know 0.0% 2.3% 12.5% 0.0% 0.0% 4.2% 5.0% 0.0% 0.0% 0.0% B. Overall Attitudes toward the World Bank Group Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World 13 5.85 2.88 43 6.67 2.43 16 6.94 1.65 20 5.35 1.76 14 7.36 1.28 23 5.61 2.35 20 4.75 1.80 22 5.95 2.28 16 6.44 2.25 8 5.88 2.85 Bank Group in Macedonia?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World 11 7.09 1.92 42 7.10 2.14 16 7.25 2.05 18 6.89 1.68 12 6.92 1.44 18 6.06 1.80 14 5.07 1.64 21 6.05 2.13 14 5.50 2.31 6 7.67 1.03 Bank Group’s effectiveness in Macedonia.* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Macedonia 10 7.40 1.84 41 7.49 2.03 14 7.50 2.14 19 7.63 1.89 13 8.38 1.12 15 6.80 1.82 15 6.40 1.59 20 7.30 2.03 15 7.07 2.15 6 7.50 1.97 solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 62 World Bank Group Country Opinion Survey 2017: Macedonia B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Macedonia, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Macedonia? (Choose no more than THREE) Office of Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other Energy* 8.3% 9.3% 12.5% 40.0% 21.4% 0.0% 15.8% 9.1% 12.5% 25.0% Water and sanitation* 0.0% 0.0% 12.5% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Pollution 0.0% 9.3% 0.0% 10.0% 7.1% 0.0% 0.0% 13.6% 0.0% 12.5% Job creation/employment 16.7% 32.6% 37.5% 30.0% 14.3% 17.4% 31.6% 27.3% 25.0% 37.5% Health 0.0% 4.7% 0.0% 10.0% 7.1% 17.4% 5.3% 9.1% 6.3% 0.0% Financial markets* 16.7% 2.3% 6.3% 0.0% 7.1% 26.1% 0.0% 0.0% 0.0% 12.5% Social protection 0.0% 4.7% 12.5% 0.0% 7.1% 4.3% 5.3% 0.0% 6.3% 0.0% EU integration 16.7% 18.6% 0.0% 30.0% 0.0% 17.4% 15.8% 18.2% 6.3% 25.0% Gender equity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Private sector development 50.0% 23.3% 31.3% 20.0% 42.9% 30.4% 31.6% 40.9% 12.5% 25.0% Education 16.7% 25.6% 18.8% 5.0% 21.4% 13.0% 15.8% 18.2% 18.8% 37.5% Public sector governance/reform* 16.7% 25.6% 31.3% 5.0% 35.7% 30.4% 15.8% 40.9% 68.8% 12.5% Global/regional integration 8.3% 2.3% 6.3% 5.0% 0.0% 4.3% 15.8% 4.5% 0.0% 0.0% Food safety 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% Urban development 0.0% 7.0% 6.3% 15.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Judiciary reform 8.3% 7.0% 6.3% 0.0% 0.0% 26.1% 21.1% 13.6% 25.0% 12.5% Economic growth 33.3% 39.5% 25.0% 45.0% 21.4% 52.2% 31.6% 9.1% 37.5% 37.5% Disaster risk management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 4.7% 18.8% 0.0% 7.1% 4.3% 0.0% 4.5% 6.3% 0.0% Disease 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 16.7% 2.3% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Transport 25.0% 9.3% 18.8% 20.0% 28.6% 8.7% 10.5% 9.1% 12.5% 0.0% Agriculture and rural development 16.7% 9.3% 0.0% 30.0% 14.3% 17.4% 21.1% 13.6% 6.3% 25.0% Trade and exports 8.3% 7.0% 0.0% 0.0% 7.1% 4.3% 10.5% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% Natural resource management 8.3% 7.0% 6.3% 0.0% 0.0% 8.7% 10.5% 0.0% 0.0% 12.5% Climate change 0.0% 7.0% 6.3% 10.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% Poverty reduction 16.7% 14.0% 31.3% 10.0% 14.3% 13.0% 15.8% 13.6% 12.5% 0.0% Anti corruption 8.3% 16.3% 6.3% 5.0% 21.4% 4.3% 26.3% 27.3% 18.8% 0.0% *Significantly different between stakeholder groups 63 World Bank Group Country Opinion Survey 2017: Macedonia B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Macedonia? Office of Bilateral/ Private Sector/ Academia/ Greatest Value President/Prime Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other Bringing together different groups of stakeholders 0.0% 4.8% 0.0% 5.3% 0.0% 0.0% 0.0% 13.6% 6.7% 0.0% Capacity development related to World Bank Group 8.3% 23.8% 31.3% 21.1% 7.1% 13.0% 21.1% 31.8% 13.3% 11.1% supported projects Technical assistance* 0.0% 0.0% 6.3% 5.3% 14.3% 0.0% 10.5% 0.0% 0.0% 33.3% Policy advice, studies, analyses* 0.0% 9.5% 6.3% 5.3% 42.9% 21.7% 31.6% 4.5% 13.3% 11.1% Financial resources 25.0% 23.8% 31.3% 26.3% 28.6% 34.8% 15.8% 27.3% 6.7% 22.2% Regional work in the Western Balkans 8.3% 0.0% 0.0% 0.0% 0.0% 8.7% 0.0% 0.0% 0.0% 11.1% Data and statistics 16.7% 4.8% 0.0% 0.0% 0.0% 4.3% 10.5% 4.5% 20.0% 0.0% Promoting knowledge sharing 0.0% 4.8% 6.3% 0.0% 0.0% 0.0% 5.3% 0.0% 20.0% 0.0% Implementation support 25.0% 21.4% 6.3% 5.3% 0.0% 17.4% 5.3% 9.1% 0.0% 0.0% Mobilizing third party financial resources* 8.3% 4.8% 6.3% 26.3% 7.1% 0.0% 0.0% 4.5% 0.0% 11.1% Donor coordination 0.0% 2.4% 6.3% 5.3% 0.0% 0.0% 0.0% 0.0% 13.3% 0.0% Other 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% 6.7% 0.0% *Significantly different between stakeholder groups Office of Bilateral/ Private Sector/ Academia/ 2nd Greatest Value President/Prime Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other Bringing together different groups of stakeholders 0.0% 4.8% 0.0% 0.0% 0.0% 8.7% 5.3% 0.0% 0.0% 0.0% Capacity development related to World Bank Group 8.3% 7.1% 6.3% 26.3% 14.3% 13.0% 10.5% 9.1% 13.3% 44.4% supported projects Technical assistance 8.3% 14.3% 12.5% 10.5% 14.3% 8.7% 5.3% 9.1% 6.7% 11.1% Policy advice, studies, analyses 25.0% 9.5% 25.0% 5.3% 14.3% 13.0% 21.1% 27.3% 26.7% 11.1% Financial resources 16.7% 19.0% 0.0% 21.1% 21.4% 0.0% 10.5% 18.2% 26.7% 11.1% Regional work in the Western Balkans 0.0% 2.4% 6.3% 5.3% 7.1% 4.3% 10.5% 9.1% 0.0% 0.0% Data and statistics 0.0% 7.1% 0.0% 0.0% 7.1% 4.3% 15.8% 9.1% 13.3% 11.1% Promoting knowledge sharing 8.3% 4.8% 0.0% 0.0% 0.0% 8.7% 0.0% 0.0% 6.7% 0.0% Implementation support 16.7% 26.2% 31.3% 10.5% 14.3% 13.0% 5.3% 9.1% 0.0% 0.0% Mobilizing third party financial resources 8.3% 2.4% 12.5% 15.8% 7.1% 13.0% 10.5% 9.1% 0.0% 11.1% Donor coordination 0.0% 2.4% 6.3% 5.3% 0.0% 13.0% 0.0% 0.0% 0.0% 0.0% Other 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 6.7% 0.0% 64 World Bank Group Country Opinion Survey 2017: Macedonia B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Macedonia? (Choose no more than TWO) Office of Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other World Bank Group’s processes too complex* 33.3% 9.8% 13.3% 21.1% 0.0% 13.0% 10.0% 0.0% 0.0% 0.0% Not willing to honestly criticize policies and reform 8.3% 9.8% 13.3% 10.5% 57.1% 17.4% 20.0% 40.9% 60.0% 0.0% efforts in the country* Staff too inaccessible 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% World Bank Group’s processes too slow 25.0% 17.1% 40.0% 36.8% 7.1% 13.0% 20.0% 9.1% 0.0% 11.1% Not aligned with other donors’ work 8.3% 2.4% 0.0% 5.3% 7.1% 0.0% 5.0% 0.0% 20.0% 0.0% Not aligned with country priorities 8.3% 4.9% 6.7% 5.3% 0.0% 8.7% 5.0% 0.0% 0.0% 0.0% Not adequately sensitive to political/social realities 0.0% 2.4% 6.7% 15.8% 7.1% 17.4% 10.0% 13.6% 20.0% 22.2% in Macedonia Too influenced by developed countries 8.3% 4.9% 20.0% 10.5% 0.0% 4.3% 5.0% 9.1% 6.7% 0.0% Politically biased 0.0% 2.4% 6.7% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% Not exploring alternative policy options 8.3% 14.6% 0.0% 0.0% 0.0% 0.0% 5.0% 4.5% 13.3% 11.1% Not collaborating enough with stakeholders outside 0.0% 0.0% 0.0% 10.5% 21.4% 26.1% 30.0% 9.1% 53.3% 0.0% the Government* Its advice and strategies do not lend themselves to 16.7% 9.8% 6.7% 5.3% 0.0% 8.7% 5.0% 9.1% 0.0% 11.1% practical problem solving Not enough public disclosure of its work 8.3% 17.1% 6.7% 15.8% 21.4% 13.0% 20.0% 36.4% 0.0% 11.1% Arrogant in its approach 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Not client focused 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% The credibility of its knowledge/data 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% Other 0.0% 4.9% 0.0% 0.0% 7.1% 0.0% 5.0% 0.0% 0.0% 11.1% Don’t know 25.0% 26.8% 13.3% 21.1% 7.1% 30.4% 20.0% 4.5% 0.0% 22.2% *Significantly different between stakeholder groups To what extent do you believe that the World Bank Group’s work and support help the poorest in Macedonia?* (Select only ONE response) Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other To a fully sufficient degree 20.0% 7.1% 6.3% 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% 12.5% To a somewhat sufficient degree 50.0% 42.9% 37.5% 73.7% 35.7% 23.8% 22.2% 36.4% 26.7% 0.0% To a somewhat insufficient degree 20.0% 16.7% 31.3% 10.5% 21.4% 19.0% 22.2% 27.3% 53.3% 25.0% To a very insufficient degree 10.0% 11.9% 0.0% 0.0% 21.4% 4.8% 22.2% 18.2% 13.3% 0.0% Don’t know 0.0% 21.4% 25.0% 15.8% 14.3% 52.4% 33.3% 18.2% 6.7% 62.5% *Significantly different between stakeholder groups 65 World Bank Group Country Opinion Survey 2017: Macedonia B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Macedonia Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Investment Project Financing (IPF)* 7 7.14 2.19 26 7.35 2.61 11 8.09 2.07 16 7.44 1.90 7 6.57 1.62 11 5.18 1.72 7 6.00 1.63 13 5.69 2.21 12 5.33 3.08 3 7.00 1.73 Development Policy Financing (DPF)* 7 7.14 2.12 27 7.00 2.39 10 8.00 1.49 13 6.38 2.06 8 5.25 1.98 12 5.75 2.18 7 5.43 1.90 11 5.55 2.30 11 4.82 2.75 3 6.67 2.31 Trust funds and grants* 7 8.00 1.53 23 6.74 2.68 10 8.20 1.14 13 7.54 1.98 5 5.80 1.92 11 5.09 2.51 5 4.80 2.28 9 4.89 2.03 11 4.45 2.70 2 7.00 2.83 Guarantees 6 7.17 2.40 19 6.26 2.60 5 7.40 1.52 11 6.73 2.49 4 4.00 1.15 8 5.13 1.89 3 5.33 1.15 10 5.20 2.35 9 4.44 3.00 3 7.00 3.46 IFC Investment Services 6 6.33 2.07 15 5.20 2.08 4 7.75 1.71 11 7.00 2.41 5 4.80 1.92 12 5.00 1.76 6 5.83 1.72 11 5.64 2.50 10 4.50 2.92 2 4.50 2.12 IFC Advisory Services 7 6.43 2.23 22 5.50 2.41 5 7.00 2.24 11 7.27 2.05 6 5.00 2.10 11 5.09 1.92 7 5.57 1.72 9 5.56 2.88 10 4.90 3.35 4 5.50 2.89 *Significantly different between stakeholder groups In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Office of Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other Beneficiaries* 0.0% 33.3% 28.6% 10.5% 7.1% 9.1% 11.1% 4.5% 20.0% 0.0% Youth/university groups* 30.0% 26.2% 7.1% 5.3% 14.3% 18.2% 0.0% 13.6% 60.0% 12.5% Private sector* 60.0% 52.4% 71.4% 42.1% 57.1% 90.9% 55.6% 45.5% 20.0% 75.0% Local government* 0.0% 19.0% 35.7% 73.7% 28.6% 22.7% 11.1% 13.6% 0.0% 37.5% Donor community* 30.0% 7.1% 35.7% 0.0% 28.6% 4.5% 5.6% 4.5% 6.7% 12.5% NGOs/Community Based Organizations* 10.0% 14.3% 7.1% 31.6% 21.4% 4.5% 77.8% 13.6% 6.7% 0.0% Academia/think tanks/research institutes* 20.0% 14.3% 7.1% 10.5% 28.6% 22.7% 11.1% 13.6% 66.7% 12.5% Parliament 10.0% 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% 6.7% 0.0% Foundations 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% Media* 0.0% 4.8% 0.0% 0.0% 7.1% 18.2% 5.6% 68.2% 13.3% 12.5% Other* 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% Don’t know 10.0% 4.8% 0.0% 5.3% 0.0% 4.5% 0.0% 0.0% 0.0% 12.5% *Significantly different between stakeholder groups 66 World Bank Group Country Opinion Survey 2017: Macedonia B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Macedonia? (1-Strongly disagree, 10-Strongly agree) Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 9 7.00 2.18 38 6.66 2.37 16 7.69 1.58 16 6.75 1.88 14 7.21 1.31 17 5.41 1.62 15 5.60 1.80 20 6.70 2.13 15 5.53 2.23 5 7.60 1.52 relevant role in development in Macedonia* The World Bank Group’s work is aligned with what I 8 7.25 2.38 41 7.05 2.34 15 7.53 1.81 17 6.76 1.64 14 7.07 1.49 17 5.82 1.78 14 5.14 1.92 20 6.75 2.20 15 4.87 2.50 5 6.80 1.10 consider the development priorities for Macedonia* *Significantly different between stakeholder groups To what extent is the World Bank Group an effective development partner in Macedonia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs* 7 7.29 1.38 27 7.22 2.12 14 7.43 1.40 11 6.91 1.92 11 6.73 1.27 13 5.31 1.84 8 5.88 2.23 12 6.33 2.42 13 4.38 2.29 5 7.40 1.52 Flexibility (in terms of the institution’s products and 7 7.29 2.36 28 6.96 2.20 16 7.00 1.86 11 5.64 2.11 11 6.36 1.21 12 5.25 1.60 8 4.13 1.13 13 6.31 2.56 12 4.25 2.45 6 6.50 2.07 services)* Flexibility (in terms of changing country 6 7.17 2.56 27 6.96 2.14 15 7.20 1.78 10 6.20 2.30 12 6.33 1.50 11 4.82 1.47 9 4.67 1.41 12 4.75 1.96 13 4.00 2.24 5 6.00 1.87 circumstances)* Being inclusive* 7 7.71 2.43 27 7.37 2.00 15 7.73 1.91 11 6.82 1.83 14 6.50 1.70 10 5.80 2.15 11 4.91 1.81 13 6.15 2.64 15 5.13 2.45 4 6.25 0.96 Openness (sharing data and other information) 7 7.57 3.10 27 7.41 2.27 15 7.40 1.99 12 7.42 1.56 13 7.31 1.97 13 5.92 2.14 12 6.33 2.64 14 6.50 2.65 15 6.87 2.61 6 8.00 1.10 Collaboration with the Government* 7 8.14 1.68 28 7.89 2.01 14 7.64 1.74 9 7.67 1.66 13 7.92 1.89 12 6.00 2.04 11 5.73 2.41 12 6.67 2.64 13 6.85 1.86 2 7.00 1.41 The speed in which it gets things accomplished on 7 6.43 2.30 27 6.70 2.32 15 6.53 2.42 13 5.77 1.48 8 6.50 1.60 11 5.36 2.11 8 5.38 2.56 12 5.42 2.47 14 5.43 2.14 5 7.00 1.87 the ground Helping to bring discipline/effective supervision to 7 7.14 2.73 27 7.26 2.49 13 7.54 1.98 13 7.69 1.65 8 6.50 1.69 11 5.18 2.04 7 6.00 2.16 11 6.09 2.88 10 5.50 2.17 4 6.75 1.71 implementation of investment projects Collaboration with civil society 6 7.00 2.97 24 6.75 2.33 11 6.91 1.97 12 6.67 2.10 8 6.00 1.31 11 5.36 1.69 12 4.42 2.64 13 5.77 2.95 10 4.70 2.41 2 7.50 0.71 Staff accessibility 7 7.57 2.88 34 8.03 2.38 13 7.77 2.17 13 7.23 1.64 13 8.08 1.71 14 6.29 2.27 10 5.90 2.77 11 6.55 2.88 15 7.27 2.84 6 8.33 1.03 Collaboration with other donors and development 6 7.33 1.97 25 7.60 2.27 11 6.73 1.62 9 7.56 2.07 12 7.58 2.23 12 5.50 2.07 5 5.80 2.59 9 4.89 2.57 9 5.67 1.73 2 7.50 0.71 partners* Collaboration with the private sector 5 6.60 3.05 20 6.80 2.82 9 5.78 1.48 7 6.43 1.81 8 6.75 1.58 14 5.36 2.31 9 4.67 2.06 11 5.18 2.60 12 4.75 2.26 2 6.00 1.41 Straightforwardness and honesty 6 7.67 2.07 28 7.75 2.29 15 8.00 1.56 11 7.73 1.49 11 6.55 1.75 13 6.85 2.19 10 6.60 2.80 15 6.93 2.58 14 7.14 2.35 5 8.00 1.58 Treating clients and stakeholders in Macedonia with 7 8.29 1.80 29 7.93 2.34 15 8.00 2.04 10 7.40 1.96 11 8.18 1.99 14 7.29 2.33 12 7.58 2.61 14 7.21 2.91 15 7.80 2.68 5 8.80 1.30 respect Being a long-term partner 7 8.71 1.80 31 8.65 2.11 12 9.08 0.79 12 7.92 1.62 12 8.67 1.92 13 7.15 2.34 13 7.08 2.75 16 7.69 2.91 15 8.13 1.77 5 8.60 1.14 *Significantly different between stakeholder groups 67 World Bank Group Country Opinion Survey 2017: Macedonia B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Office of Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other The World Bank Group does not do adequate 11.1% 10.8% 0.0% 6.3% 7.1% 5.9% 5.6% 4.8% 6.7% 0.0% follow through/follow-up Political pressures and obstacles* 22.2% 16.2% 13.3% 12.5% 14.3% 47.1% 16.7% 23.8% 53.3% 0.0% Reforms are not well thought out in light of country 33.3% 27.0% 26.7% 25.0% 14.3% 35.3% 38.9% 23.8% 13.3% 37.5% challenges Poor coordination within the Government 0.0% 16.2% 20.0% 12.5% 21.4% 11.8% 5.6% 9.5% 13.3% 12.5% The Government works inefficiently* 0.0% 10.8% 0.0% 0.0% 21.4% 0.0% 16.7% 33.3% 33.3% 0.0% Poor donor coordination 22.2% 8.1% 6.7% 25.0% 0.0% 11.8% 0.0% 4.8% 6.7% 12.5% The World Bank Group is not sensitive enough to 11.1% 13.5% 26.7% 25.0% 21.4% 11.8% 16.7% 28.6% 13.3% 12.5% political/social realities on the ground Lack of/inadequate levels of capacity in 33.3% 16.2% 6.7% 6.3% 71.4% 5.9% 11.1% 42.9% 26.7% 12.5% Government* There is not an adequate level of citizen/civil 11.1% 18.9% 20.0% 25.0% 7.1% 35.3% 38.9% 9.5% 13.3% 12.5% society participation The World Bank Group works too slowly* 11.1% 13.5% 33.3% 18.8% 0.0% 5.9% 11.1% 0.0% 0.0% 0.0% Poor coordination within the World Bank Group 11.1% 2.7% 6.7% 0.0% 0.0% 5.9% 5.6% 4.8% 0.0% 0.0% Other 11.1% 10.8% 6.7% 6.3% 0.0% 0.0% 11.1% 0.0% 0.0% 25.0% *Significantly different between stakeholder groups 68 World Bank Group Country Opinion Survey 2017: Macedonia C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Macedonia? (1-Not important at all, 10-Very important) Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Social protection 8 5.62 3.34 30 7.83 1.86 14 7.07 2.40 11 5.82 2.64 13 7.31 2.06 18 7.11 2.32 17 6.00 3.18 20 7.50 2.59 14 7.43 2.41 5 6.20 3.56 Gender equity 5 5.60 3.58 27 6.48 2.44 12 6.08 3.23 12 5.67 2.27 12 6.42 1.98 18 5.50 2.28 17 5.71 3.18 19 6.58 2.34 14 5.64 1.98 5 4.80 2.59 Private sector development* 7 9.71 0.76 32 8.69 1.33 13 8.69 1.25 12 7.08 1.68 12 8.50 1.38 18 8.28 1.84 18 8.33 2.28 20 8.55 1.88 14 7.29 2.73 7 9.00 1.15 Education 8 8.00 3.30 33 9.00 1.35 13 8.23 1.74 12 7.50 2.50 13 8.38 1.89 17 8.24 1.99 18 8.67 1.81 19 8.74 1.88 14 8.64 1.98 7 9.14 1.21 Public sector governance/reform 8 8.75 1.16 32 8.69 1.55 14 8.43 1.65 12 7.83 2.41 13 8.15 2.34 17 7.88 2.23 17 8.59 2.06 20 9.05 1.64 14 8.86 1.88 7 8.14 1.46 Global/regional integration 6 7.83 1.94 33 8.73 1.26 13 7.85 2.23 13 7.85 1.86 12 7.00 2.09 17 7.24 1.99 18 7.17 2.57 20 7.45 2.11 14 6.79 2.99 6 8.33 1.21 Food safety 6 6.67 2.94 28 8.00 1.76 11 7.09 3.02 13 6.62 2.57 12 5.50 2.65 17 6.76 1.89 18 6.67 2.95 19 7.05 2.68 13 5.15 2.15 5 7.00 3.00 Urban development* 6 8.67 1.51 29 8.48 1.45 10 7.50 2.17 14 7.71 1.77 12 6.17 2.04 17 6.76 1.71 17 6.29 2.73 18 7.06 2.55 13 5.54 2.18 5 6.20 1.64 Energy 7 9.43 1.13 31 8.65 1.33 12 8.92 1.44 15 7.80 1.90 13 8.15 1.63 16 7.31 2.24 18 8.00 2.30 19 8.26 2.45 13 8.23 1.83 7 7.71 2.06 Water and sanitation 6 8.17 2.14 29 8.38 1.68 12 7.42 2.68 15 8.27 1.53 13 7.15 2.34 18 6.67 1.46 18 7.83 2.43 19 7.89 2.21 13 6.31 2.36 6 7.33 2.34 EU integration 8 7.75 2.31 32 8.00 2.20 11 7.00 3.19 14 7.79 1.81 12 6.92 2.50 17 7.65 2.40 18 7.89 2.68 20 8.55 2.31 13 7.08 3.01 6 6.83 1.83 Pollution* 6 8.83 1.17 32 8.88 1.34 12 7.92 2.75 13 7.85 2.34 13 7.15 1.57 17 7.94 1.92 17 8.00 2.72 19 9.37 1.34 13 7.31 2.66 7 9.14 1.21 Job creation/employment 7 9.43 0.79 33 8.79 1.88 12 8.42 1.83 13 7.77 2.28 13 8.38 1.33 17 7.53 2.35 17 8.71 2.26 19 8.53 2.04 15 8.20 2.54 7 9.43 0.79 Health 7 8.43 1.81 29 8.52 1.74 12 7.92 1.68 13 7.54 2.22 13 7.15 2.76 16 7.44 2.37 17 7.82 2.90 19 8.84 1.64 15 7.33 2.61 7 8.71 1.50 Financial markets 9 9.00 1.58 28 8.54 1.43 13 8.15 1.72 12 7.42 1.78 13 7.54 2.63 17 7.35 2.06 17 8.41 2.12 18 8.33 1.81 13 6.92 2.43 6 8.67 1.63 Transport 7 9.57 0.79 33 8.70 1.55 13 8.23 2.42 14 8.64 1.39 13 8.62 1.33 17 7.53 2.29 17 8.12 2.32 18 8.67 2.20 14 7.64 1.86 7 8.43 1.90 Agriculture and rural development 8 8.75 1.28 30 8.53 1.55 13 7.46 2.40 13 8.00 1.78 13 7.46 1.45 17 6.82 2.16 18 7.83 2.18 19 8.21 2.18 13 7.54 2.26 6 8.50 1.87 Trade and exports 7 8.00 1.53 29 8.28 1.98 11 6.91 3.02 12 7.42 1.78 11 7.64 2.11 17 6.59 1.91 17 7.71 2.37 19 7.63 2.54 13 6.85 2.03 6 8.17 2.23 Crime and violence 6 6.33 3.20 28 7.39 2.36 12 6.75 2.93 13 6.15 2.54 13 5.00 2.74 17 6.82 2.24 17 6.41 2.72 19 7.84 2.48 13 6.92 3.01 3 5.67 3.51 Natural resource management 6 7.50 1.87 29 8.14 1.36 13 7.00 2.83 13 6.62 2.66 12 5.58 2.78 17 7.00 2.62 17 7.35 2.69 19 7.84 2.09 13 6.31 2.59 6 8.33 1.63 Climate change* 6 8.83 1.60 29 8.62 1.68 12 8.33 2.50 12 6.83 2.33 13 7.15 1.21 16 5.94 2.89 18 7.11 2.95 19 7.79 2.66 14 7.43 2.38 6 7.50 2.95 Poverty reduction 8 9.12 0.99 30 8.77 1.63 13 8.54 1.71 13 7.77 2.24 13 7.92 1.66 17 7.53 1.87 18 8.83 2.09 20 8.70 1.75 14 8.36 2.37 6 9.33 0.52 Anti corruption 8 8.38 2.20 30 8.23 2.01 13 7.54 2.85 12 7.67 2.31 13 7.92 1.50 16 8.25 2.24 18 8.94 1.95 17 8.71 1.83 13 8.31 2.84 7 7.86 1.77 Judiciary reform 7 7.71 2.63 30 8.40 1.99 13 7.62 2.57 12 7.42 2.47 13 7.69 1.60 18 8.39 2.00 16 8.63 2.28 19 8.95 1.68 14 8.36 2.76 6 8.50 1.87 Economic growth 9 8.78 1.72 35 8.89 1.73 11 9.27 1.01 16 8.38 1.96 13 8.46 1.90 18 8.39 1.82 18 8.56 2.20 19 8.84 2.01 14 8.29 2.46 7 9.71 0.49 Disaster risk management 6 7.67 2.25 28 8.14 1.43 11 7.00 2.53 12 7.00 2.22 13 6.54 1.76 16 6.06 2.54 17 6.29 2.69 19 7.74 2.13 13 6.77 2.52 4 7.75 2.63 Equality of opportunity 6 8.00 1.90 29 8.34 2.04 12 7.50 3.09 12 6.50 2.71 12 7.42 1.51 15 6.60 2.32 18 8.06 2.67 19 8.26 2.38 14 7.57 2.62 4 6.75 2.22 Disease 6 7.50 2.43 25 7.52 2.08 12 6.58 3.03 12 5.50 2.15 13 5.69 2.21 16 5.69 2.47 18 6.89 3.07 19 7.37 2.41 14 6.07 2.81 4 4.50 3.79 Information and communications technology* 7 8.00 1.73 29 8.38 1.76 13 5.77 3.37 11 7.45 2.38 13 6.08 2.14 16 5.94 2.43 18 7.50 2.83 20 8.40 1.85 13 6.23 2.95 4 9.50 0.58 *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2017: Macedonia C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Macedonia? (1-Not effective at all, 10-Very effective) Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Social protection 2 8.50 0.71 12 7.50 2.20 8 6.50 2.83 2 7.00 1.41 9 6.22 1.56 6 5.33 2.25 4 5.25 3.30 9 5.00 1.94 9 5.78 2.64 2 5.50 2.12 Gender equity 1 6.00 - 11 6.73 2.45 10 6.80 2.20 3 7.00 1.00 6 5.50 1.05 7 5.57 0.98 5 5.80 2.59 9 4.67 2.00 8 5.38 2.07 2 5.50 2.12 Private sector development 4 7.75 1.26 17 7.82 1.70 9 5.67 1.73 4 6.75 1.50 9 6.11 1.90 11 6.00 2.19 6 5.83 1.72 10 6.00 2.79 12 5.58 2.35 3 7.00 2.00 Education* 3 7.00 1.00 20 7.95 2.09 9 6.22 1.99 5 7.40 1.67 8 6.50 1.31 9 5.33 1.94 5 4.60 2.51 9 6.00 2.40 10 6.10 1.79 2 5.50 2.12 Public sector governance/reform* 3 7.33 1.53 15 7.73 2.02 10 6.00 2.45 5 6.20 1.79 11 7.45 1.57 9 5.22 2.68 5 5.60 2.88 10 5.60 2.07 10 4.80 2.25 3 6.67 0.58 Global/regional integration - - - 13 7.38 1.80 5 6.20 2.95 5 6.80 1.10 7 7.00 1.83 9 5.89 2.15 3 6.33 2.52 8 5.50 2.27 6 6.33 2.16 2 6.50 0.71 Food safety 1 9.00 - 9 7.22 1.92 3 4.33 3.06 3 6.00 1.73 3 5.00 1.00 7 6.00 1.73 2 3.50 2.12 8 4.75 2.12 5 5.80 2.28 1 7.00 - Urban development* 2 8.00 1.41 13 8.00 1.29 5 7.40 2.07 9 8.22 1.72 5 5.80 1.30 8 5.88 1.96 2 4.00 1.41 8 4.62 2.26 8 6.00 2.51 1 10.00 - Energy* 2 9.50 0.71 13 7.62 2.02 7 6.57 2.44 5 7.20 1.30 10 7.30 1.77 10 6.10 1.91 3 4.00 1.00 10 5.80 2.10 10 5.00 2.67 2 8.00 2.83 Water and sanitation* 1 9.00 - 10 7.80 1.40 7 7.14 2.34 9 8.11 1.76 9 6.89 1.27 9 6.00 1.73 5 4.20 1.30 9 5.56 2.40 7 5.14 2.48 - - - EU integration - - - 14 7.86 1.83 5 5.00 2.55 4 6.25 2.06 7 6.00 2.52 8 5.88 2.30 4 6.75 3.30 8 5.25 1.98 7 5.43 2.23 3 7.67 1.15 Pollution 1 8.00 - 12 6.58 2.54 8 6.00 3.16 6 7.67 1.37 6 4.50 2.07 7 5.71 2.29 3 3.67 2.08 8 5.25 2.25 9 5.22 2.86 2 7.50 3.54 Job creation/employment* 3 8.00 1.00 18 7.83 2.23 10 7.30 1.70 6 7.00 2.00 9 7.00 1.22 9 5.78 2.11 4 6.00 2.83 9 5.56 2.55 11 5.18 2.52 2 8.00 1.41 Health* 1 9.00 - 12 8.08 1.68 3 6.00 1.00 6 7.67 2.16 6 6.33 1.21 10 6.40 2.55 3 4.00 1.73 8 5.25 2.38 9 4.56 2.51 2 7.50 3.54 Financial markets 1 7.00 - 13 7.92 1.61 6 7.00 1.26 7 7.14 2.27 7 6.86 2.04 9 6.67 1.66 3 5.33 1.53 10 5.70 2.58 7 5.29 2.56 4 7.25 2.06 Transport* 3 9.33 0.58 12 8.42 1.38 8 7.25 2.19 12 8.17 1.90 12 8.25 1.48 9 6.78 1.79 3 4.00 1.00 9 5.56 2.55 10 5.80 2.49 2 8.50 2.12 Agriculture and rural development 1 9.00 - 11 7.91 1.81 8 7.25 2.05 10 8.20 1.87 5 6.20 1.10 8 6.50 2.00 4 4.75 1.26 9 5.89 2.57 8 5.50 3.02 2 7.00 4.24 Trade and exports 3 8.67 0.58 13 7.31 1.93 6 5.33 2.34 6 6.83 1.94 6 7.00 1.10 8 7.12 2.23 4 5.25 2.06 8 4.62 2.07 6 5.33 2.94 2 6.50 4.95 Natural resource management - - - 10 7.60 2.01 4 5.50 3.11 5 7.00 2.12 4 5.50 1.29 7 5.00 1.73 1 3.00 - 8 4.75 1.83 5 4.60 3.21 2 5.50 6.36 Climate change 2 9.00 0.00 14 7.00 2.29 5 5.80 3.42 5 6.40 1.82 8 6.00 1.77 9 6.00 2.29 2 2.50 0.71 8 5.50 2.39 6 5.67 2.66 2 5.50 6.36 Poverty reduction 3 7.67 1.15 17 7.65 2.12 10 6.30 2.79 5 6.60 2.07 8 6.63 1.41 10 6.60 2.37 6 4.17 1.83 10 5.90 2.85 12 5.17 2.86 2 9.00 1.41 Judiciary reform - - - 12 7.25 2.38 4 4.50 2.89 4 7.00 2.94 4 5.25 0.50 8 5.37 2.39 4 4.00 2.94 8 5.00 2.39 9 4.56 2.96 2 7.00 1.41 Economic growth* 3 8.00 1.73 20 8.00 1.69 8 7.25 1.83 6 7.17 2.32 10 7.10 1.60 11 6.82 2.44 4 5.50 3.42 9 6.22 2.44 12 5.25 2.70 5 8.40 1.52 Disaster risk management - - - 10 6.90 2.13 4 5.50 3.42 5 6.00 2.00 5 6.40 1.82 7 4.71 1.89 2 3.50 0.71 8 4.62 2.26 7 5.29 3.55 3 7.33 3.79 Equality of opportunity - - - 11 7.91 1.92 10 7.10 2.60 6 7.17 2.14 3 5.33 1.53 9 6.00 2.78 6 5.17 3.31 8 4.75 2.60 9 5.78 2.54 2 9.00 1.41 Disease - - - 9 7.22 2.49 4 5.50 3.11 5 5.40 2.41 2 4.50 0.71 8 6.00 2.14 1 2.00 - 8 4.25 2.12 4 5.50 3.00 1 10.00 - Information and communications technology 3 7.67 1.53 14 7.71 2.05 7 7.14 3.08 5 7.20 2.17 4 6.00 1.83 8 7.38 1.92 2 4.50 3.54 8 4.62 1.92 5 5.20 2.59 2 7.50 0.71 *Significantly different between stakeholder groups 70 World Bank Group Country Opinion Survey 2017: Macedonia C. World Bank Group’s Effectiveness and Results (continued) Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work 9 7.33 2.69 30 7.17 1.84 15 7.93 1.58 16 6.44 1.97 14 6.43 1.74 13 5.62 1.85 14 5.07 2.02 20 6.00 1.95 13 5.77 2.13 3 7.33 2.08 help to achieve development results in Macedonia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group in Macedonia? (1-Strongly disagree, 10-Strongly agree) Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments meet 9 7.11 3.22 28 6.93 2.26 14 7.21 1.89 16 6.56 1.93 11 6.73 2.28 14 5.64 1.39 12 4.42 1.56 17 5.82 1.98 12 4.92 2.61 4 7.00 2.58 the needs of Macedonia* The World Bank Group meets Macedonia’s needs 9 7.44 3.00 31 6.84 2.42 15 7.40 1.72 14 6.21 1.72 13 7.15 1.82 13 6.00 2.08 14 5.86 2.60 17 6.65 2.67 12 5.50 1.78 5 7.20 2.68 for knowledge services *Significantly different between stakeholder groups D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other Weekly 11.1% 11.1% 18.8% 0.0% 7.7% 0.0% 0.0% 14.3% 0.0% 0.0% Monthly 33.3% 11.1% 18.8% 15.8% 23.1% 16.7% 25.0% 14.3% 50.0% 14.3% A few times a year 11.1% 52.8% 50.0% 26.3% 61.5% 27.8% 18.8% 47.6% 35.7% 42.9% Rarely 11.1% 19.4% 12.5% 36.8% 7.7% 50.0% 37.5% 19.0% 14.3% 14.3% Never 33.3% 5.6% 0.0% 21.1% 0.0% 5.6% 18.8% 4.8% 0.0% 28.6% *Significantly different between stakeholder groups 71 World Bank Group Country Opinion Survey 2017: Macedonia D. The World Bank Group’s Knowledge Work and Activities (continued) In Macedonia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely* 7 7.86 1.68 23 7.65 1.70 13 6.46 2.57 10 7.10 1.73 11 8.00 1.73 11 5.91 1.58 7 5.14 1.95 16 6.25 2.29 12 6.42 2.31 3 8.33 0.58 Include appropriate level of stakeholder involvement 8 8.00 2.56 27 7.59 1.78 14 7.50 1.79 10 6.70 1.83 10 7.10 1.52 11 5.73 1.74 11 5.36 2.20 15 5.87 2.29 13 6.00 2.31 3 8.33 1.53 during preparation* Lead to practical solutions 8 7.38 2.56 26 7.35 1.87 14 7.07 1.90 10 7.30 1.83 11 7.36 1.96 11 6.00 1.55 11 5.64 2.69 17 6.18 2.43 13 7.00 1.73 3 8.67 0.58 Are accessible (well written and easy to 8 7.75 2.60 25 7.76 1.71 15 7.53 1.92 11 6.73 2.00 12 7.83 1.80 11 6.45 1.86 13 6.31 2.36 18 6.39 2.79 13 7.85 1.63 3 9.00 1.73 understand) Are source of relevant information on global good 8 8.63 1.30 25 8.00 1.73 15 7.87 1.64 11 7.64 1.86 12 8.17 1.34 11 6.82 1.99 14 7.14 2.54 18 7.39 2.59 13 8.38 1.39 3 8.67 1.15 practices Are relevant to country challenges 8 8.25 1.75 25 7.32 1.89 12 6.83 2.12 11 7.09 1.81 12 8.33 1.23 12 6.50 1.93 13 6.00 2.27 18 7.11 2.40 13 7.31 1.84 3 9.33 1.15 Are adequately disseminated* 8 7.25 2.60 21 7.38 1.91 14 7.14 2.21 10 7.30 1.70 12 7.58 1.93 11 5.82 2.56 13 4.85 2.51 17 6.29 2.57 13 6.23 2.45 3 9.00 1.73 Are translated enough into local language 7 8.00 2.00 19 7.16 2.01 14 6.14 3.23 11 7.09 2.12 8 6.75 2.12 11 6.36 1.75 13 5.69 2.63 16 6.63 2.53 12 6.50 2.71 2 8.50 2.12 Are adaptable to Macedonia’s specific development 8 7.88 2.59 22 7.36 2.26 14 6.50 2.03 11 6.64 1.96 12 7.50 1.73 11 5.82 1.47 11 5.45 2.07 16 6.31 2.30 12 5.67 2.61 3 8.67 1.15 challenges and country circumstances* *Significantly different between stakeholder groups Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work 9 8.56 1.24 31 7.19 2.15 15 8.00 1.69 16 6.69 1.99 11 7.36 1.91 13 7.15 1.95 13 5.62 2.36 18 7.17 2.36 13 6.15 2.44 3 9.00 0.00 and activities make to development results in your country?* Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 8 9.00 1.41 30 7.37 2.04 15 7.93 1.53 16 7.19 2.01 12 8.25 1.42 12 6.42 1.88 10 6.70 2.06 16 7.50 2.10 13 7.54 1.66 5 8.00 1.73 activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups 72 World Bank Group Country Opinion Survey 2017: Macedonia E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds promptly* 5 9.00 1.22 23 8.52 1.31 12 8.25 2.18 14 8.00 1.41 5 7.00 0.71 6 6.67 1.37 5 6.40 2.88 6 5.17 2.04 8 5.63 2.45 3 7.67 2.08 The World Bank Group effectively monitors and 9 8.78 1.64 30 7.93 1.39 15 8.20 1.74 17 8.71 1.21 9 7.22 0.83 9 6.89 1.83 9 7.56 1.88 10 6.10 2.47 10 7.40 1.96 4 8.25 1.26 evaluates the projects and programs it supports* The World Bank Group’s approvals and reviews are 7 7.86 1.95 29 7.76 1.77 14 7.71 2.30 16 8.00 2.07 5 7.40 1.14 8 6.63 2.33 6 7.00 2.37 7 5.00 1.73 8 6.88 1.96 2 8.50 2.12 done in a timely fashion The World Bank Group’s “Safeguard Policy” 7 8.29 1.70 24 7.96 1.46 15 8.07 1.53 14 6.86 2.32 4 7.50 1.29 6 6.83 1.60 3 5.33 2.52 8 5.25 2.12 7 7.71 2.14 2 8.50 2.12 requirements are reasonable* The World Bank Group’s conditions on its lending 6 8.17 2.14 23 7.52 1.93 10 7.70 2.21 16 7.81 2.10 7 7.43 1.13 9 6.56 1.59 4 5.25 2.06 8 5.75 2.87 8 7.38 1.51 2 9.50 0.71 are reasonable The World Bank Group takes decisions quickly in 6 7.00 2.68 26 7.35 1.96 14 6.64 2.47 16 6.75 2.24 6 6.50 2.07 6 6.17 2.14 6 5.33 1.86 10 5.20 2.62 8 7.13 2.42 3 8.33 1.15 Macedonia Working with the World Bank Group increases 7 7.71 2.75 28 7.68 2.28 14 8.21 1.76 16 7.88 1.45 9 6.78 2.54 10 7.10 2.18 10 7.00 2.71 9 6.00 2.45 10 8.50 1.35 4 9.25 0.50 Macedonia’s institutional capacity Where country systems are adequate, the World 5 8.60 1.52 22 8.09 1.97 11 8.09 2.07 11 6.64 2.46 4 6.50 1.29 6 6.00 1.55 6 6.83 2.64 7 5.29 2.69 8 8.63 1.41 1 10.00 - Bank Group makes appropriate use of them* The World Bank Group provides effective 7 8.14 1.77 29 7.79 2.04 13 8.54 1.45 17 8.35 1.73 7 7.00 1.53 8 6.38 1.77 8 7.00 2.51 8 7.00 3.02 8 8.63 1.30 2 8.50 0.71 implementation support *Significantly different between stakeholder groups Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote 4 6.25 4.50 19 6.16 2.19 12 7.17 1.53 7 5.29 1.38 9 5.78 2.22 10 5.90 1.79 12 5.92 2.68 12 5.42 1.93 11 5.09 3.02 3 8.67 1.15 private public partnerships in Macedonia? To what extent do you believe the World Bank Group measures and corrects its work in real time 7 6.86 3.24 19 6.21 2.68 12 7.67 2.10 10 6.10 1.85 10 6.60 1.58 9 5.78 1.56 10 6.20 2.66 13 5.69 2.36 10 6.40 2.91 3 7.33 1.15 in Macedonia? (1-To no degree at all, 10-To a very significant degree; 1-To no degree at all, 10-To a very significant degree) 73 World Bank Group Country Opinion Survey 2017: Macedonia F. The Future Role of the World Bank Group in Macedonia Which of the following SHOULD the World Bank Group do to make itself of greater value in Macedonia? (Choose no more than TWO) Office of Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other Offer more innovative knowledge services 22.2% 17.1% 28.6% 5.9% 23.1% 16.7% 12.5% 5.3% 0.0% 12.5% Collaborate more effectively with Government 0.0% 17.1% 7.1% 41.2% 7.7% 5.6% 6.3% 5.3% 0.0% 0.0% clients* Work faster 22.2% 8.6% 21.4% 11.8% 0.0% 0.0% 0.0% 5.3% 0.0% 12.5% Reduce the complexity of obtaining World Bank 33.3% 8.6% 21.4% 35.3% 0.0% 22.2% 6.3% 36.8% 16.7% 12.5% Group financing Help to bring discipline/effective supervision to 22.2% 20.0% 14.3% 17.6% 15.4% 16.7% 18.8% 21.1% 16.7% 0.0% implementation of investment projects Offer more innovative financial products 33.3% 28.6% 0.0% 23.5% 23.1% 33.3% 6.3% 21.1% 25.0% 12.5% Ensure greater selectivity in its work* 22.2% 2.9% 0.0% 0.0% 15.4% 0.0% 6.3% 0.0% 0.0% 0.0% Provide more adequate data/knowledge/statistics/figures on Macedonia’s 22.2% 11.4% 28.6% 0.0% 15.4% 11.1% 31.3% 21.1% 8.3% 12.5% economy Improve the competitiveness of its financing 0.0% 2.9% 7.1% 5.9% 0.0% 0.0% 6.3% 15.8% 0.0% 12.5% compared to markets Reach out more to groups outside of Government 11.1% 20.0% 14.3% 29.4% 38.5% 50.0% 56.3% 42.1% 33.3% 25.0% Increase the level of capacity development in the 11.1% 14.3% 28.6% 29.4% 30.8% 16.7% 37.5% 10.5% 50.0% 25.0% country Improve the quality of its experts as related to 0.0% 20.0% 21.4% 0.0% 7.7% 16.7% 0.0% 5.3% 16.7% 37.5% Macedonia’s specific challenges Other 0.0% 11.4% 0.0% 0.0% 7.7% 0.0% 6.3% 5.3% 25.0% 12.5% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in Macedonia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Macedonia? (Select only ONE response) Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other Financial services 44.4% 36.1% 40.0% 64.7% 15.4% 61.1% 25.0% 42.1% 33.3% 25.0% Knowledge products 22.2% 25.0% 20.0% 11.8% 30.8% 22.2% 31.3% 15.8% 25.0% 37.5% Convening services 0.0% 2.8% 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% 8.3% 0.0% None of the above 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% 8.3% 0.0% The combination is appropriate for Macedonia 22.2% 30.6% 13.3% 17.6% 38.5% 16.7% 18.8% 21.1% 16.7% 0.0% Don't know 11.1% 5.6% 26.7% 5.9% 15.4% 0.0% 6.3% 21.1% 8.3% 37.5% 74 World Bank Group Country Opinion Survey 2017: Macedonia G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Macedonia? (Choose no more than TWO) Office of Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other Local radio 0.0% 2.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% International radio 0.0% 2.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social media* 11.1% 19.4% 33.3% 17.6% 8.3% 11.1% 50.0% 5.0% 45.5% 25.0% International newspapers 11.1% 5.6% 6.7% 5.9% 8.3% 5.6% 6.3% 5.0% 0.0% 0.0% Local television* 0.0% 41.7% 40.0% 17.6% 50.0% 27.8% 12.5% 10.0% 18.2% 12.5% Internet 77.8% 77.8% 80.0% 94.1% 83.3% 94.4% 100.0% 85.0% 63.6% 62.5% Periodicals 11.1% 8.3% 0.0% 11.8% 16.7% 27.8% 12.5% 0.0% 9.1% 12.5% International television 0.0% 5.6% 6.7% 0.0% 0.0% 0.0% 0.0% 5.0% 9.1% 0.0% Local newspapers* 44.4% 5.6% 13.3% 0.0% 8.3% 5.6% 12.5% 15.0% 18.2% 0.0% Other 11.1% 2.8% 0.0% 0.0% 8.3% 0.0% 0.0% 10.0% 9.1% 25.0% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other World Bank Group’s publications and other written 44.4% 30.6% 33.3% 11.8% 36.4% 44.4% 18.8% 10.0% 41.7% 37.5% materials e-Newsletters* 0.0% 25.0% 6.7% 17.6% 36.4% 44.4% 50.0% 15.0% 25.0% 25.0% World Bank Group’s 33.3% 47.2% 73.3% 58.8% 36.4% 27.8% 43.8% 40.0% 25.0% 37.5% seminars/workshops/conferences Mobile phones 22.2% 2.8% 6.7% 5.9% 0.0% 5.6% 0.0% 15.0% 8.3% 0.0% Direct contact with World Bank Group 22.2% 38.9% 20.0% 47.1% 27.3% 5.6% 18.8% 50.0% 33.3% 25.0% World Bank Group’s website 44.4% 25.0% 26.7% 17.6% 45.5% 38.9% 31.3% 35.0% 50.0% 37.5% Social media 22.2% 13.9% 13.3% 23.5% 18.2% 11.1% 37.5% 25.0% 8.3% 25.0% Other* 11.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other Yes 44.4% 26.5% 40.0% 11.8% 25.0% 16.7% 6.3% 42.1% 16.7% 0.0% No 55.6% 73.5% 60.0% 88.2% 75.0% 83.3% 93.8% 57.9% 83.3% 100.0% 75 World Bank Group Country Opinion Survey 2017: Macedonia G. Communication and Information Sharing (continued) Do you have reliable access to the Internet? Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other Yes 100.0% 94.3% 93.3% 94.1% 91.7% 100.0% 100.0% 100.0% 100.0% 100.0% No 0.0% 5.7% 6.7% 5.9% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% Do you use/have you used the World Bank Group website? Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other Yes 66.7% 76.5% 100.0% 70.6% 100.0% 72.2% 68.8% 89.5% 100.0% 62.5% No 33.3% 23.5% 0.0% 29.4% 0.0% 27.8% 31.3% 10.5% 0.0% 37.5% Do you currently consult the World Bank Group social media sites? Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other Yes 22.2% 22.9% 26.7% 29.4% 50.0% 16.7% 13.3% 30.0% 58.3% 14.3% No 77.8% 77.1% 73.3% 70.6% 50.0% 83.3% 86.7% 70.0% 41.7% 85.7% Which Internet connection do you use primarily when visiting a World Bank Group website? Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other High speed/WiFi 100.0% 91.4% 93.3% 93.3% 91.7% 94.4% 100.0% 94.4% 100.0% 100.0% Dial-up 0.0% 8.6% 6.7% 6.7% 8.3% 5.6% 0.0% 5.6% 0.0% 0.0% 76 World Bank Group Country Opinion Survey 2017: Macedonia G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Minister/Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s websites easy to 6 7.67 1.03 30 7.17 2.15 14 7.71 1.73 12 8.00 1.65 12 8.00 1.95 14 7.00 1.57 9 6.67 3.32 19 6.63 2.22 11 8.27 1.35 5 7.80 2.68 navigate I find the information on the World Bank Group’s 6 9.00 0.89 30 7.70 1.97 14 8.36 1.45 11 8.00 1.34 12 8.25 1.54 14 7.21 1.67 9 7.22 2.68 20 7.30 2.45 11 9.00 0.89 5 8.60 2.07 websites useful The World Bank Group’s social media channels are 3 8.67 0.58 19 6.32 2.19 9 6.22 1.86 8 7.63 2.13 7 6.57 2.64 9 6.44 2.74 4 5.00 2.94 16 6.06 2.62 6 8.00 1.41 2 8.00 1.41 valuable sources of information about the institution When I need information from the World Bank 6 8.83 1.60 29 7.59 2.31 14 7.50 2.28 15 7.20 2.65 12 7.92 1.83 13 6.69 2.18 10 6.60 2.41 20 7.45 2.48 11 7.73 2.24 5 7.20 2.39 Group I know how to find it The World Bank Group is responsive to my 5 8.40 2.19 27 7.78 2.34 11 8.36 1.50 10 7.70 2.26 11 8.45 1.69 9 6.89 1.96 4 7.25 3.59 19 7.89 2.08 7 7.86 1.86 2 9.00 0.00 information requests and inquiries H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country?* (Select only ONE response) Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other Yes 76.9% 74.4% 100.0% 85.0% 78.6% 52.0% 10.0% 71.4% 18.8% 88.9% No 23.1% 25.6% 0.0% 15.0% 21.4% 48.0% 90.0% 28.6% 81.3% 11.1% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you primarily engage with in Macedonia?* (Select only ONE response) Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other The World Bank (IBRD) 76.9% 95.2% 93.8% 94.4% 100.0% 44.4% 66.7% 86.4% 83.3% 66.7% The International Finance Corporation (IFC) 0.0% 2.4% 0.0% 0.0% 0.0% 50.0% 0.0% 0.0% 0.0% 22.2% The Multilateral Investment Guarantee Agency 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% (MIGA) Other 23.1% 2.4% 6.3% 5.6% 0.0% 5.6% 33.3% 13.6% 16.7% 11.1% *Significantly different between stakeholder groups 77 World Bank Group Country Opinion Survey 2017: Macedonia H. Background Information (continued) Do your projects involve both the World Bank and the IFC?* Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other Yes 61.5% 51.2% 31.3% 45.0% 57.1% 20.8% 0.0% 42.9% 20.0% 55.6% No 38.5% 48.8% 68.8% 55.0% 42.9% 79.2% 100.0% 57.1% 80.0% 44.4% *Significantly different between stakeholder groups If yes, what was your view of how the two institutions work together in Macedonia?* (Select only ONE response) Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other The two institutions work well together 37.5% 50.0% 0.0% 66.7% 50.0% 40.0% 0.0% 77.8% 33.3% 40.0% The way the two institutions work together needs 50.0% 40.9% 80.0% 0.0% 12.5% 40.0% 0.0% 0.0% 0.0% 0.0% improvement The two institutions do not work well together 0.0% 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% 0.0% 0.0% 0.0% Don’t know 12.5% 9.1% 20.0% 33.3% 37.5% 0.0% 0.0% 22.2% 66.7% 60.0% *Significantly different between stakeholder groups Which of the following describes most of your exposure to the World Bank Group in Macedonia? (Choose no more than TWO) Office of Bilateral/ Private Sector/ Academia/ Percentage of Respondents President/Prime Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister/Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other Observer* 23.1% 9.5% 6.3% 15.0% 0.0% 16.0% 57.1% 18.2% 20.0% 11.1% Use World Bank Group reports/data* 38.5% 26.2% 12.5% 10.0% 64.3% 48.0% 28.6% 63.6% 40.0% 44.4% Engage in World Bank Group related/sponsored 38.5% 40.5% 50.0% 25.0% 14.3% 16.0% 14.3% 0.0% 20.0% 11.1% events/activities* Collaborate as part of my professional duties* 38.5% 66.7% 62.5% 65.0% 71.4% 36.0% 19.0% 18.2% 20.0% 77.8% Use World Bank Group website for information, 0.0% 14.3% 0.0% 10.0% 28.6% 24.0% 28.6% 31.8% 66.7% 22.2% data, research, etc.* *Significantly different between stakeholder groups What’s your gender? Office of Bilateral/ Private Sector/ Academia/ President/Prime Employee of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister/Minister a Ministry Consultant Government Agency Private Bank CSO Media Think Tank Other Female 61.5% 58.1% 68.8% 40.0% 71.4% 36.0% 42.9% 54.5% 43.8% 66.7% Male 38.5% 41.9% 31.3% 60.0% 28.6% 64.0% 57.1% 45.5% 56.3% 33.3% 78 World Bank Group Country Opinion Survey 2017: Macedonia Appendix C: Responses to Indicator Questions by Geographic Location17  Skopje N=167  Outside Skopje N=37 B. Overall Attitudes toward the World Bank Group Skopje Outside Skopje N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 148 6.54 2.08 28 6.54 1.79 effectiveness in Macedonia. (1-Not effective at all, 10-Very effective) To what extent do you agree with the following statements about the World Bank Group’s work in Macedonia? (1-Strongly disagree, 10-Strongly agree) Skopje Outside Skopje N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 140 6.49 2.12 30 6.60 1.90 development in Macedonia The World Bank Group’s work is aligned with what I consider the 140 6.54 2.25 31 6.42 1.86 development priorities for Macedonia To what extent is the World Bank Group an effective development partner in Macedonia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Skopje Outside Skopje N Mean SD N Mean SD Responsiveness to needs 104 6.50 2.15 19 6.42 1.87 Flexibility (in terms of the institution’s products and services) 109 6.19 2.24 18 5.72 1.99 Flexibility (in terms of changing country circumstances) 105 5.93 2.22 17 5.88 2.09 Being inclusive 109 6.50 2.30 20 6.65 1.73 Openness (sharing data and other information) 114 6.95 2.34 22 7.41 1.82 Collaboration with the Government 105 7.22 2.16 18 7.17 1.72 The speed in which it gets things accomplished on the ground 103 6.20 2.24 20 5.45 1.73 Helping to bring discipline/effective supervision to implementation 93 6.59 2.33 20 7.15 2.16 of investment projects Collaboration with civil society 93 6.01 2.35 18 6.11 2.59 Staff accessibility 116 7.41 2.44 22 7.05 2.17 Collaboration with other donors and development partners 86 6.71 2.23 16 6.75 2.41 Collaboration with the private sector 84 5.92 2.36 15 5.20 2.27 Straightforwardness and honesty 111 7.24 2.17 19 7.79 1.90 Treating clients and stakeholders in Macedonia with respect 115 7.79 2.35 19 7.58 1.89 Being a long-term partner 118 8.16 2.19 20 8.00 1.84 17204 respondents provided information about their geographic location. Only these respondents were included in the analysis presented in this appendix. 79 World Bank Group Country Opinion Survey 2017: Macedonia C. World Bank Group’s Effectiveness and Results Skopje Outside Skopje N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 123 6.42 2.06 26 6.58 1.96 development results in Macedonia? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Macedonia? (1-Strongly disagree, 10-Strongly agree) Skopje Outside Skopje N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of 113 6.26 2.23 26 6.00 2.23 Macedonia The World Bank Group meets Macedonia’s needs for knowledge 120 6.63 2.30 25 6.28 2.07 services D. The World Bank Group’s Knowledge Work and Activities In Macedonia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Skopje Outside Skopje N Mean SD N Mean SD Are adaptable to Macedonia’s specific development challenges and 99 6.76 2.22 22 6.14 2.08 country circumstances Skopje Outside Skopje N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development 116 7.12 2.20 28 6.93 1.96 results in your country? Overall, how would you rate the technical quality of the World Bank 114 7.55 1.92 25 7.12 1.90 Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Skopje Outside Skopje N Mean SD N Mean SD The World Bank Group takes decisions quickly in Macedonia 79 6.65 2.23 23 6.74 2.42 Where country systems are adequate, the World Bank Group 64 7.45 2.26 18 7.22 2.21 makes appropriate use of them 80 World Bank Group Country Opinion Survey 2017: Macedonia Appendix D: Responses to Selected Questions by Level of Collaboration with the World Bank Group18 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY16 Macedonia COS questionnaire: All 10-point scale questions and question B4 “When thinking about how the World Bank Group can have the most impact on development results in Macedonia, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Macedonia?” Collaborating with the WBG N=128 Not collaborating with the WBG N=71 B. Overall Attitudes toward the World Bank Group Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 125 6.62 2.08 70 5.14 2.32 Macedonia?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 118 7.07 1.90 53 5.45 1.87 effectiveness in Macedonia.* (1-Not effective at all, 10-Very effective) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Macedonia solve its most complicated 113 7.68 1.85 54 6.67 1.89 development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators 18199 respondents provided information about their level of collaboration with the World Bank Group (question H3 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 81 World Bank Group Country Opinion Survey 2017: Macedonia B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Macedonia, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Macedonia? (Choose no more than THREE) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Energy 17.1% 8.7% Water and sanitation 3.3% 0.0% Pollution 4.9% 7.2% Job creation/employment* 34.1% 14.5% Health 6.5% 7.2% Financial markets 4.1% 10.1% Social protection 4.1% 4.3% EU integration 13.0% 18.8% Gender equity 0.0% 0.0% Private sector development 26.8% 31.9% Education 18.7% 18.8% Public sector governance/reform 27.6% 30.4% Global/regional integration 4.1% 7.2% Food safety 0.8% 0.0% Urban development 4.9% 1.4% Judiciary reform* 7.3% 18.8% Economic growth 34.1% 36.2% Disaster risk management 0.0% 0.0% Equality of opportunity 4.9% 4.3% Disease 0.0% 0.0% Information and communications technology 3.3% 0.0% Transport 13.8% 13.0% Agriculture and rural development 13.8% 15.9% Trade and exports 2.4% 7.2% Crime and violence 0.0% 1.4% Natural resource management 4.9% 5.8% Climate change* 6.5% 0.0% Poverty reduction 17.1% 11.6% Anti corruption 12.2% 17.4% *Significantly different between collaborators and non-collaborators How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Macedonia Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Investment Project Financing* 76 7.28 2.11 37 5.41 2.42 Development Policy Financing* 73 6.86 2.14 36 5.11 2.26 Trust funds and grants* 67 7.03 2.29 29 4.69 2.33 Guarantees* 52 6.56 2.42 26 4.54 2.08 IFC Investment Services* 51 6.18 2.14 31 4.65 2.23 IFC Advisory Services* 57 6.32 2.35 35 4.77 2.26 *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group’s work in Macedonia? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 108 7.15 1.81 58 5.45 2.07 development in Macedonia* The World Bank Group’s work is aligned with what I consider the 111 7.22 1.87 57 5.25 2.13 development priorities for Macedonia* *Significantly different between collaborators and non-collaborators 82 World Bank Group Country Opinion Survey 2017: Macedonia B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Macedonia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs* 79 7.13 1.77 41 5.32 2.24 Flexibility (in terms of the institution’s products and services)* 86 6.78 1.97 37 4.59 2.07 Flexibility (in terms of changing country circumstances)* 81 6.58 2.02 38 4.55 1.98 Being inclusive* 84 7.15 1.95 42 5.31 2.26 Openness (sharing data and other information)* 87 7.55 1.85 46 6.04 2.68 Collaboration with the Government* 79 7.71 1.83 41 6.37 2.33 The speed in which it gets things accomplished on the ground* 79 6.46 1.99 40 5.35 2.42 Helping to bring discipline/effective supervision to implementation 75 7.55 1.85 36 4.94 2.20 of investment projects* Collaboration with civil society* 72 6.83 2.13 36 4.44 2.14 Staff accessibility* 91 7.91 1.90 44 6.25 2.91 Collaboration with other donors and development partners* 71 7.31 1.96 29 5.28 2.36 Collaboration with the private sector* 62 6.37 2.20 34 4.79 2.37 Straightforwardness and honesty* 85 7.66 1.94 42 6.62 2.39 Treating clients and stakeholders in Macedonia with respect* 87 8.24 1.87 44 6.82 2.74 Being a long-term partner* 88 8.67 1.67 47 7.17 2.56 *Significantly different between collaborators and non-collaborators 83 World Bank Group Country Opinion Survey 2017: Macedonia C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Macedonia? (1-Not important at all, 10-Very important) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Social protection 94 7.26 2.41 55 6.58 2.69 Gender equity* 86 6.34 2.53 54 5.46 2.42 Private sector development 97 8.45 1.70 55 8.16 2.02 Education 96 8.59 1.83 56 8.37 2.05 Public sector governance/reform 97 8.61 1.82 56 8.25 1.93 Global/regional integration* 94 7.99 1.91 56 7.12 2.32 Food safety* 85 7.09 2.51 55 6.24 2.47 Urban development* 84 7.50 2.11 55 6.55 2.24 Energy* 95 8.57 1.74 54 7.61 2.07 Water and sanitation 93 7.81 2.16 54 7.20 2.01 EU integration 94 7.86 2.30 56 7.37 2.60 Pollution 96 8.45 1.94 51 7.92 2.23 Job creation/employment 96 8.68 1.88 55 8.02 2.20 Health 91 8.24 2.12 55 7.51 2.29 Financial markets 91 8.18 1.91 53 7.72 2.05 Transport 96 8.55 1.85 55 8.02 1.99 Agriculture and rural development 97 8.00 1.99 51 7.65 1.93 Trade and exports 86 7.77 2.17 54 7.09 2.17 Crime and violence 85 6.91 2.77 54 6.39 2.44 Natural resource management 89 7.26 2.42 54 7.11 2.34 Climate change* 90 8.02 2.18 53 6.72 2.66 Poverty reduction 95 8.57 1.88 56 8.21 1.79 Anti corruption 91 8.19 2.14 54 8.26 2.17 Judiciary reform 93 8.24 2.14 54 8.22 2.19 Economic growth 101 8.87 1.83 57 8.37 1.90 Disaster risk management* 86 7.44 2.19 52 6.50 2.22 Equality of opportunity 87 7.79 2.39 52 7.37 2.43 Disease 85 6.67 2.60 53 6.25 2.59 Information and communications technology 88 7.52 2.53 54 6.85 2.53 *Significantly different between collaborators and non-collaborators 84 World Bank Group Country Opinion Survey 2017: Macedonia C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Macedonia? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Social protection* 43 6.60 2.31 20 5.30 2.15 Gender equity* 40 6.27 1.92 22 5.23 2.05 Private sector development* 56 6.73 2.18 28 5.75 1.86 Education* 55 7.15 1.91 25 5.16 1.97 Public sector governance/reform* 55 6.96 2.16 26 4.88 1.90 Global/regional integration* 39 6.87 1.94 18 5.56 1.92 Food safety 30 6.17 2.25 12 4.83 1.59 Urban development* 45 7.13 2.02 15 5.27 2.25 Energy* 51 7.18 2.02 21 4.95 2.06 Water and sanitation* 45 7.16 2.00 20 5.05 1.67 EU integration* 43 6.84 2.22 17 5.00 2.03 Pollution* 44 6.36 2.49 18 4.61 2.28 Job creation/employment* 57 7.40 1.91 24 5.00 2.13 Health* 40 7.10 2.17 20 4.90 2.22 Financial markets* 49 7.18 1.92 18 5.39 1.97 Transport* 56 7.80 2.06 24 6.04 2.18 Agriculture and rural development* 46 7.43 2.02 19 5.11 2.11 Trade and exports* 45 6.80 2.23 16 5.13 2.09 Natural resource management* 32 6.37 2.54 14 4.36 1.78 Climate change 45 6.44 2.50 16 5.19 2.23 Poverty reduction* 55 7.15 2.21 28 4.96 2.38 Judiciary reform* 35 6.51 2.38 20 4.00 2.20 Economic growth* 61 7.59 1.96 27 5.59 2.36 Disaster risk management 34 6.15 2.61 17 4.71 2.11 Equality of opportunity* 42 7.10 2.47 22 5.09 2.41 Disease 29 6.03 2.72 13 4.92 2.02 Information and communications technology* 43 7.14 2.24 15 5.33 2.26 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 97 6.95 1.78 47 5.51 2.27 development results in Macedonia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group in Macedonia? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of 90 6.86 1.98 44 4.98 2.28 Macedonia* The World Bank Group meets Macedonia’s needs for knowledge 94 7.15 1.96 46 5.37 2.43 services* *Significantly different between collaborators and non-collaborators 85 World Bank Group Country Opinion Survey 2017: Macedonia D. The World Bank Group’s Knowledge Work and Activities In Macedonia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely* 75 7.24 1.94 36 6.08 2.14 Include appropriate level of stakeholder involvement during 78 7.22 1.91 43 5.88 2.22 preparation* Lead to practical solutions* 81 7.26 1.89 41 6.00 2.18 Are accessible (well written and easy to understand)* 84 7.50 2.02 43 6.63 2.24 Are source of relevant information on global good practices* 84 8.12 1.59 44 7.07 2.29 Are relevant to country challenges* 81 7.67 1.81 44 6.30 2.12 Are adequately disseminated* 78 7.24 2.05 42 5.71 2.63 Are translated enough into local language 72 6.93 2.32 39 6.21 2.54 Are adaptable to Macedonia’s specific development challenges and 77 7.01 2.05 41 5.95 2.37 country circumstances* *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development 93 7.57 1.83 48 6.19 2.44 results in your country?* Overall, how would you rate the technical quality of the World Bank 94 7.84 1.67 41 6.63 2.12 Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between collaborators and non-collaborators E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly* 58 8.00 1.70 28 6.57 2.33 The World Bank Group effectively monitors and evaluates the 84 7.99 1.62 36 7.36 1.88 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 70 7.61 2.05 30 6.90 1.99 timely fashion The World Bank Group’s “Safeguard Policy” requirements are 66 7.70 1.83 24 6.58 2.10 reasonable* The World Bank Group’s conditions on its lending are reasonable* 62 7.73 1.98 30 6.37 1.92 The World Bank Group takes decisions quickly in Macedonia 72 6.85 2.25 27 6.22 2.22 Working with the World Bank Group increases Macedonia’s 77 7.87 1.81 38 6.89 2.65 institutional capacity* Where country systems are adequate, the World Bank Group 54 7.80 2.07 26 6.58 2.37 makes appropriate use of them* The World Bank Group provides effective implementation support* 76 8.18 1.59 29 6.79 2.48 *Significantly different between collaborators and non-collaborators 86 World Bank Group Country Opinion Survey 2017: Macedonia E. Working with the World Bank Group (continued) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in 60 6.4 2.13 38 5.26 2.37 Macedonia?* To what extent do you believe the World Bank Group measures 66 6.67 2.19 35 5.83 2.53 and corrects its work in real time in Macedonia? (1-To no degree at all, 10-To a very significant degree; 1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate* 91 7.70 1.80 39 6.54 2.33 I find the information on the World Bank Group’s websites useful* 92 8.16 1.65 38 7.18 2.25 The World Bank Group’s social media channels are valuable 61 7.02 2.16 22 5.45 2.44 sources of information about the institution* When I need information from the World Bank Group I know how to 94 7.74 2.16 39 6.79 2.21 find it* The World Bank Group is responsive to my information requests 80 8.15 1.94 24 6.92 2.26 and inquiries* *Significantly different between collaborators and non-collaborators 87 World Bank Group Country Opinion Survey 2017: Macedonia Appendix E: Responses to Selected Questions by Year19 All data presented in this appendix are weighted. As a result, means of the FY 2017 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2014 respondents and the total number of respondents indicated may differ from those reported in the FY 2014 COS report.  FY 2014 Number of comparable respondents = 205  FY 2017 Number of comparable respondents = 200 By weighting, the FY 2014 and FY 2017 samples have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2014 FY 2017 Office of the President/Prime Minister/Minister 6.0% 6.0% Office of Parliamentarian 1.0% 1.0% Government institutions 33.0% 33.0% Local Government 14.0% 14.0% Bilateral/multilateral agencies 8.0% 8.0% Civil society 10.0% 10.0% Private sector 14.0% 14.0% Academia 8.0% 8.0% Media 6.0% 6.0% A. General Issues facing Macedonia In general would you say that Macedonia is headed in...?* Percentage of Respondents FY 2014 FY 2017 The right direction 49.5% 34.2% The wrong direction 26.0% 32.1% Not sure 24.5% 33.7% *Significantly different between FY2017 and FY2014 B. Overall Attitudes toward the World Bank Group FY 2014 FY 2017 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 201 6.50 1.85 194 6.08 2.27 Macedonia?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between FY2017 and FY2014 FY 2014 FY 2017 N Mean SD N Mean SD Overall, please rate your impression of the World Bank 194 6.71 2.04 169 6.60 2.01 Group’s effectiveness in Macedonia. (1-Not effective at all, 10-Very effective) FY 2014 FY 2017 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Macedonia 191 7.16 1.86 166 7.38 1.91 solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 19Only those questions that were asked in the FY 2014 and FY 2017 country opinion surveys, with similar response scales/options, are presented in this appendix. 88 World Bank Group Country Opinion Survey 2017: Macedonia B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Macedonia? (1-Strongly disagree, 10-Strongly agree) FY 2014 FY 2017 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 189 7.01 2.04 162 6.54 2.05 development in Macedonia* The World Bank Group’s work is aligned with what I consider 187 6.82 1.90 164 6.55 2.14 the development priorities for Macedonia *Significantly different between FY2017 and FY2014 To what extent is the World Bank Group an effective development partner in Macedonia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY 2014 FY 2017 N Mean SD N Mean SD Responsiveness to needs* 171 7.53 1.88 120 6.51 2.09 Flexibility (in terms of the institution’s products and services)* 170 7.08 1.83 122 6.10 2.19 Flexibility (in terms of changing country circumstances)* 171 7.11 2.02 118 6.00 2.20 Being inclusive* 167 7.23 1.94 125 6.56 2.19 Openness (sharing data and other information) 186 7.19 2.15 132 7.07 2.24 Collaboration with the Government* 178 8.18 1.62 119 7.28 2.07 The speed in which it gets things accomplished on the 176 7.47 1.80 119 6.10 2.15 ground* Helping to bring discipline/effective supervision to 110 6.75 2.28 implementation of investment projects Collaboration with civil society 107 6.05 2.35 Staff accessibility 176 7.34 2.19 136 7.41 2.35 Collaboration with other donors and development partners* 156 7.55 1.89 100 6.81 2.24 Collaboration with the private sector 95 5.87 2.34 Straightforwardness and honesty 168 7.66 1.96 125 7.37 2.11 Treating clients and stakeholders in Macedonia with respect 185 7.62 1.91 129 7.80 2.26 Being a long-term partner 183 8.21 1.75 133 8.19 2.08 *Significantly different between FY2017 and FY2014 89 World Bank Group Country Opinion Survey 2017: Macedonia C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Macedonia? (1-Not effective at all, 10-Very effective) FY 2014 FY 2017 N Mean SD N Mean SD Social protection 183 7.30 2.30 146 6.98 2.53 Gender equity* 182 6.74 2.49 137 5.95 2.50 Private sector development 191 8.41 1.72 149 8.33 1.82 Education* 187 8.02 1.92 150 8.50 1.92 Public sector governance/reform* 188 7.86 1.86 150 8.44 1.90 Global/regional integration 148 7.70 2.10 Food safety 138 6.75 2.52 Urban development 138 7.16 2.17 Energy 189 8.39 1.75 148 8.21 1.87 Water and sanitation 186 7.83 1.94 146 7.60 2.11 EU integration 190 7.29 2.54 147 7.65 2.41 Pollution 146 8.20 2.07 Job creation/employment 192 8.29 1.83 149 8.41 2.03 Health 188 7.90 1.97 144 7.91 2.24 Financial markets 143 7.98 1.99 Transport 192 8.59 1.73 150 8.36 1.89 Agriculture and rural development 146 7.86 1.96 Trade and exports 185 7.55 2.05 138 7.51 2.17 Crime and violence 139 6.65 2.66 Natural resource management 142 7.16 2.43 Climate change 190 7.42 2.22 141 7.51 2.44 Poverty reduction 191 8.32 1.76 149 8.40 1.87 Anti corruption* 179 7.40 2.44 144 8.19 2.16 Judiciary reform 145 8.18 2.17 Economic growth 194 8.57 1.58 157 8.68 1.86 Disaster risk management* 181 6.54 2.34 136 7.06 2.26 Equality of opportunity* 181 6.95 2.38 138 7.58 2.41 Disease 136 6.44 2.61 Information and communications technology 187 7.25 2.11 140 7.20 2.56 *Significantly different between FY2017 and FY2014 90 World Bank Group Country Opinion Survey 2017: Macedonia C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Macedonia? (1-Not effective at all, 10-Very effective) FY 2014 FY 2017 N Mean SD N Mean SD Social protection 101 6.38 2.56 61 6.27 2.31 Gender equity 83 6.16 2.61 60 6.00 1.96 Private sector development 117 6.59 2.21 83 6.44 2.06 Education 114 6.52 2.51 79 6.56 2.10 Public sector governance/reform 122 6.59 2.22 80 6.34 2.29 Global/regional integration 58 6.57 1.97 Food safety 40 5.88 2.10 Urban development 61 6.89 2.17 Energy* 117 7.30 2.28 71 6.60 2.23 Water and sanitation 117 7.01 2.21 67 6.69 2.11 EU integration 103 5.90 2.59 59 6.37 2.31 Pollution 62 5.93 2.54 Job creation/employment 121 6.26 2.48 80 6.75 2.20 Health 108 6.54 2.33 60 6.48 2.38 Financial markets 66 6.79 2.03 Transport 136 7.36 1.94 82 7.42 2.16 Agriculture and rural development 66 6.92 2.27 Trade and exports 99 6.36 2.39 61 6.52 2.24 Natural resource management 45 5.87 2.50 Climate change 104 6.76 2.43 61 6.15 2.45 Poverty reduction 121 6.36 2.45 82 6.45 2.44 Judiciary reform 54 5.67 2.61 Economic growth 119 7.08 2.22 88 7.02 2.25 Disaster risk management 80 6.11 2.46 50 5.75 2.50 Equality of opportunity 85 5.91 2.63 63 6.52 2.56 Disease 41 5.81 2.52 Information and communications technology 87 6.40 2.40 57 6.82 2.31 *Significantly different between FY2017 and FY2014 FY 2014 FY 2017 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 189 6.67 1.86 145 6.51 2.05 achieve development results in Macedonia? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Macedonia? (1-Strongly disagree, 10-Strongly agree) FY 2014 FY 2017 N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 184 6.49 2.02 136 6.29 2.25 needs of Macedonia The World Bank Group meets Macedonia’s needs for 181 6.51 2.08 141 6.59 2.23 knowledge services 91 World Bank Group Country Opinion Survey 2017: Macedonia D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents FY 2014 FY 2017 Weekly 3.9% 6.5% Monthly 19.7% 20.1% A few times a year 39.4% 38.5% Rarely 29.1% 24.3% Never 7.9% 10.7% In Macedonia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) FY 2014 FY 2017 N Mean SD N Mean SD Are timely 164 7.02 1.99 111 6.93 2.05 Include appropriate level of stakeholder involvement during 167 6.73 2.04 120 6.80 2.08 preparation Lead to practical solutions 171 7.37 1.92 121 6.93 2.04 Are accessible (well written and easy to understand) 178 7.22 1.96 126 7.28 2.06 Are source of relevant information on global good practices 174 7.69 1.90 127 7.80 1.86 Are relevant to country challenges 124 7.22 1.98 Are adequately disseminated 164 6.81 2.29 119 6.77 2.34 Are translated enough into local language 158 6.71 2.20 110 6.69 2.38 Are adaptable to Macedonia’s specific development 169 7.14 2.10 118 6.67 2.18 challenges and country circumstances FY 2014 FY 2017 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 193 7.49 1.85 140 7.10 2.13 development results in your country? Overall, how would you rate the technical quality of the World 178 7.38 1.77 136 7.49 1.89 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2014 FY 2017 N Mean SD N Mean SD The World Bank Group disburses funds promptly 138 7.59 1.92 89 7.64 1.95 The World Bank Group effectively monitors and evaluates the 176 7.56 1.95 124 7.88 1.66 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 157 7.51 1.96 104 7.50 2.02 timely fashion The World Bank Group’s “Safeguard Policy” requirements are 143 7.36 1.95 91 7.45 1.92 reasonable The World Bank Group’s conditions on its lending are 158 7.40 1.98 96 7.39 2.00 reasonable The World Bank Group takes decisions quickly in Macedonia 151 7.18 2.04 102 6.76 2.21 Working with the World Bank Group increases Macedonia’s 181 7.59 1.96 119 7.64 2.11 institutional capacity Where country systems are adequate, the World Bank Group 142 7.34 1.97 82 7.46 2.19 makes appropriate use of them The World Bank Group provides effective implementation 170 7.73 1.88 110 7.83 1.93 support 92 World Bank Group Country Opinion Survey 2017: Macedonia F. The Future Role of the World Bank Group in Macedonia When considering the combination of services that the World Bank Group offers in Macedonia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Macedonia? Percentage of Respondents FY 2014 FY 2017 Financial services 43.6% 40.2% Knowledge products 26.2% 23.2% Convening services 5.4% 2.4% None of the above 3.5% 1.2% The combination is appropriate for Macedonia 12.9% 21.3% Don't know 8.4% 11.6% G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policies under which the WBG discloses any information in its possession that is not a list of exceptions? Percentage of Respondents FY 2014 FY 2017 Yes 25.1% 22.0% No 74.9% 78.0% Do you have access to the Internet? Percentage of Respondents FY 2014 FY 2017 Yes 99.5% 96.9% No 0.5% 3.1% Do you use/have used the World Bank Group website? Percentage of Respondents FY 2014 FY 2017 Yes 85.3% 79.4% No 14.7% 20.6% Which Internet connection do you use primarily when visiting a World Bank Group website? Percentage of Respondents FY 2014 FY 2017 High speed/WiFi 95.4% 94.9% Dial-up 4.6% 5.1% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) FY 2014 FY 2017 N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate 170 7.22 1.88 129 7.46 2.00 I find the information on the World Bank Group’s websites 169 7.82 1.83 128 7.94 1.82 useful The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) are valuable sources of 142 6.44 2.42 80 6.68 2.30 information about the institution When I need information from the World Bank Group I know 198 7.38 2.25 133 7.42 2.27 how to find it (e.g., whom to call, where to reach them, etc.) The World Bank Group is responsive to my information 173 7.61 2.28 101 7.88 2.08 requests and inquiries 93 World Bank Group Country Opinion Survey 2017: Macedonia Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in Macedonia? (Choose no more than TWO) collaborate/work with the World Bank Indicator Question Group in your country? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not collaborating Collaborating with No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG the WBG Overall, please rate your impression of the World Bank 5.45 7.07 6.73 5.52 6.68 6.31 6.49 6.69 6.02 7.11 6.54 6.56 Group’s effectiveness in Macedonia. Overall the World Bank Group currently plays a relevant role 5.45 7.15 6.72 5.52 6.51 6.53 6.53 6.48 6.20 6.87 6.52 6.51 in development in Macedonia The World Bank Group’s work is aligned with what I consider 5.25 7.22 6.75 5.22 6.39 6.72 6.53 6.43 6.14 6.91 6.59 6.23 the development priorities for Macedonia Responsiveness to needs 5.32 7.13 6.62 5.83 6.53 6.45 6.40 6.81 6.29 6.73 6.55 6.35 Flexibility (in terms of the institution’s products and services) 4.59 6.78 6.32 5.06 6.05 6.33 6.06 6.38 5.81 6.47 6.29 5.72 Flexibility (in terms of changing country circumstances) 4.55 6.58 6.12 4.76 5.99 5.83 5.79 6.34 5.38 6.48 6.13 5.38 Being inclusive 5.31 7.15 6.81 5.00 6.26 7.02 6.39 6.97 6.25 6.83 6.77 5.89 Openness (sharing data and other information) 6.04 7.55 7.20 6.14 6.66 7.68 6.93 7.35 6.96 7.13 7.08 6.91 Collaboration with the Government 6.37 7.71 7.48 5.56 7.20 7.19 7.03 7.68 6.68 7.75 7.33 6.80 The speed in which it gets things accomplished on the 5.35 6.46 6.32 4.65 5.92 6.40 5.98 6.39 5.84 6.36 6.18 5.79 ground Helping to bring discipline/effective supervision to 4.94 7.55 6.92 5.33 6.65 6.83 6.72 6.67 6.13 7.26 6.75 6.56 implementation of investment projects Collaboration with civil society 4.44 6.83 6.23 5.06 5.92 6.26 5.94 6.31 5.67 6.49 6.04 6.03 Staff accessibility 6.25 7.91 7.58 6.00 7.03 7.98 7.17 7.89 6.91 7.75 7.58 6.68 Collaboration with other donors and development partners 5.28 7.31 6.88 5.71 6.63 6.89 6.54 7.23 6.18 7.23 6.91 6.15 Collaboration with the private sector 4.79 6.37 6.04 5.00 5.69 6.08 5.58 6.60 5.53 6.23 6.14 5.00 Straightforwardness and honesty 6.62 7.66 7.46 6.55 6.99 7.93 7.08 7.97 7.45 7.18 7.38 7.16 Treating clients and stakeholders in Macedonia with respect 6.82 8.24 7.91 6.90 7.33 8.55 7.67 8.00 7.61 7.92 7.74 7.82 Being a long-term partner 7.17 8.67 8.38 6.80 7.80 8.71 7.98 8.63 8.08 8.21 8.08 8.36 To what extent does the World Bank Group’s work help to 5.51 6.95 6.55 6.08 6.56 6.30 6.39 6.66 6.27 6.70 6.48 6.42 achieve development results in Macedonia? The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, 4.98 6.86 6.40 5.41 6.24 6.24 6.30 6.10 5.76 6.82 6.23 6.29 etc.) meet the needs of Macedonia The World Bank Group meets Macedonia’s needs for knowledge services (e.g., research, analysis, data, technical 5.37 7.15 6.69 6.13 6.34 7.04 6.84 5.98 6.25 7.00 6.54 6.78 assistance) The World Bank Group’s knowledge work and activities are adaptable to Macedonia’s specific development challenges 5.95 7.01 6.78 5.89 6.37 7.09 6.64 6.66 6.60 6.70 6.60 6.77 and country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 6.19 7.57 7.12 6.88 6.94 7.35 7.11 7.00 7.01 7.16 7.05 7.16 development results in your country? Overall, how would you rate the technical quality of the World 6.63 7.84 7.48 7.42 7.39 7.63 7.51 7.40 7.49 7.46 7.41 7.72 Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in Macedonia 6.22 6.85 6.65 6.79 6.76 6.41 6.80 6.32 6.24 7.00 6.74 6.41 Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group 6.58 7.80 7.48 6.91 7.29 7.79 7.34 7.54 7.11 7.66 7.33 7.62 makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 94 World Bank Group Country Opinion Survey 2017: Macedonia Appendix G: Macedonia FY 2017 Questionnaire World Bank Group Country Survey FY 2017 – Macedonia The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Macedonia or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Macedonia, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Macedonia. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING MACEDONIA A1. In general would you say that Macedonia is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 95 World Bank Group Country Opinion Survey 2017: Macedonia SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Macedonia. Please identify which of the following you consider the most important development priorities in Macedonia. (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 16 Transport (e.g., roads, bridges, transportation) assistance) 2 Gender equity 17 Agriculture and rural development 3 Private sector development 18 Trade and exports 4 Education 19 Crime and violence Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 20 Natural resource management expenditure, fiscal system reform) 6 EU integration 21 Climate change (e.g., mitigation, adaptation) 7 Global/regional integration 22 Poverty reduction 8 Food safety 23 Anti corruption 9 Urban development 24 Judiciary reform 10 Energy (incl. renewable energy) 25 Economic growth 11 Water and sanitation 26 Disaster risk management 12 Pollution 27 Equality of opportunity (i.e., social inclusion) 13 Job creation/employment 28 Disease (e.g., HIV/AIDS) 14 Health 29 Information and communications technology 15 Financial markets A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Macedonia? (Choose no more than THREE) 1 Economic growth 15 Water and sanitation 2 Disaster risk management 16 EU integration 3 Equality of opportunity (i.e., social inclusion) 17 Pollution 4 Disease (e.g., HIV/AIDS) 18 Job creation/employment 5 Information and communications technology 19 Health Social protection (e.g., pensions, targeted social 6 20 Financial markets assistance) Public sector governance/reform (i.e., government 7 Agriculture and rural development 21 effectiveness, public financial management, public expenditure, fiscal system reform) 8 Trade and exports 22 Gender equity 9 Crime and violence 23 Private sector development 10 Climate change (e.g., mitigation, adaptation) 24 Education 11 Transport (e.g., roads, bridges, transportation) 25 Global/regional integration 12 Energy (incl. renewable energy) 26 Food safety 13 Anti corruption 27 Urban development 14 Judiciary reform 28 Natural resource management 96 World Bank Group Country Opinion Survey 2017: Macedonia SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Macedonia? (Choose no more than TWO) 1 Greater access to health and nutrition for citizens 2 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 3 A growing middle class 4 Better opportunity for the poor who live in rural areas 5 Better opportunity for the poor who live in urban areas 6 Consistent economic growth 7 More reliable social safety net 8 Equal economic opportunities for ethnic minorities 9 Greater access to micro-finance for the poor 10 Greater voice and participation for citizens to help ensure greater accountability 11 Education and training that better ensure job opportunity 12 Better quality public services 13 Better employment opportunities for young people 14 Better employment opportunities for women 15 Other (please specify):_____________________________________ A5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Macedonia? (Select only ONE response) 1 A very big problem 2 A moderately big problem 3 A small problem 4 Not a problem at all 5 Don’t know A6. In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in your country? (Select only ONE response) 1 A very serious problem 2 A somewhat serious problem 3 Not too serious problem 4 Not a problem 5 Don’t know 97 World Bank Group Country Opinion Survey 2017: Macedonia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Macedonia? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Macedonia. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Macedonia solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in Macedonia, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Macedonia? (Choose no more than THREE) 1 Energy (incl. renewable energy) 16 Judiciary reform 2 Water and sanitation 17 Economic growth 3 Pollution 18 Disaster risk management 4 Job creation/employment 19 Equality of opportunity (i.e., social inclusion) 5 Health 20 Disease (e.g., HIV/AIDS) 6 Financial markets 21 Information and communications technology Social protection (e.g., pensions, targeted social 7 22 Transport (e.g., roads, bridges, transportation) assistance) 8 EU integration 23 Agriculture and rural development 9 Gender equity 24 Trade and exports 10 Private sector development 25 Crime and violence 11 Education 26 Natural resource management Public sector governance/reform (i.e., government 12 effectiveness, public financial management, public 27 Climate change (e.g., mitigation, adaptation) expenditure, fiscal system reform) 13 Global/regional integration 28 Poverty reduction 14 Food safety 29 Anti corruption 15 Urban development 98 World Bank Group Country Opinion Survey 2017: Macedonia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Macedonia? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Bringing together different groups of stakeholders   Capacity development related to World Bank Group 2   supported projects 3 Technical assistance   4 Policy advice, studies, analyses   5 Financial resources   6 Regional work in the Western Balkans   7 Data and statistics   8 Promoting knowledge sharing   9 Implementation support   10 Mobilizing third party financial resources   11 Donor coordination   12 Other (please specify): ________________________   B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Macedonia? (Choose no more than TWO) 1 World Bank Group’s processes too complex 2 Not willing to honestly criticize policies and reform efforts in the country 3 Staff too inaccessible 4 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 5 Not aligned with other donors’ work 6 Not aligned with country priorities 7 Not adequately sensitive to political/social realities in Macedonia 8 Too influenced by developed countries 9 Politically biased 10 Not exploring alternative policy options 11 Not collaborating enough with stakeholders outside the Government 12 Its advice and strategies do not lend themselves to practical problem solving 13 Not enough public disclosure of its work 14 Arrogant in its approach 15 Not client focused 16 The credibility of its knowledge/data 17 Other (please specify): __________________________________________________ 18 Don’t know 99 World Bank Group Country Opinion Survey 2017: Macedonia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B7. To what extent do you believe that the World Bank Group’s work and support help the poorest in Macedonia? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B8. How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Macedonia Government’s efforts to reduce poverty? (If you have NO exposure to/experience with the instruments listed below, please select “N/A”) Not effective Veny at all 100 World Bank Group Country Opinion Survey 2017: Macedonia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Macedonia, in terms of each of the following? To no degree To a very significant Don't at all degree know B12 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B13 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B14 1 2 3 4 5 6 7 8 9 10  circumstances) B15 Being inclusive 1 2 3 4 5 6 7 8 9 10  B16 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B17 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B18 1 2 3 4 5 6 7 8 9 10  the ground Helping to bring discipline/effective supervision to B19 1 2 3 4 5 6 7 8 9 10  implementation of investment projects B20 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B21 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B22 1 2 3 4 5 6 7 8 9 10  partners B23 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B24 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Macedonia with B25 1 2 3 4 5 6 7 8 9 10  respect B26 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B27. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank Group does not do adequate follow through/follow-up 2 Political pressures and obstacles 3 Reforms are not well thought out in light of country challenges 4 Poor coordination within the Government 5 The Government works inefficiently 6 Poor donor coordination 7 The World Bank Group is not sensitive enough to political/social realities on the ground 8 Lack of/inadequate levels of capacity in Government 9 There is not an adequate level of citizen/civil society participation 10 The World Bank Group works too slowly 11 Poor coordination within the World Bank Group 12 Other (please specify): ________________________________________ 101 World Bank Group Country Opinion Survey 2017: Macedonia SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Macedonia? Not important Very Don't at all important know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) 2 Gender equity 1 2 3 4 5 6 7 8 9 10  3 Private sector development 1 2 3 4 5 6 7 8 9 10  4 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 6 Global/regional integration 1 2 3 4 5 6 7 8 9 10  7 Food safety 1 2 3 4 5 6 7 8 9 10  8 Urban development 1 2 3 4 5 6 7 8 9 10  9 Energy (incl. renewable energy) 1 2 3 4 5 6 7 8 9 10  10 Water and sanitation 1 2 3 4 5 6 7 8 9 10  11 EU integration 1 2 3 4 5 6 7 8 9 10  12 Pollution 1 2 3 4 5 6 7 8 9 10  13 Job creation/employment 1 2 3 4 5 6 7 8 9 10  14 Health 1 2 3 4 5 6 7 8 9 10  15 Financial markets 1 2 3 4 5 6 7 8 9 10  16 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  17 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  18 Trade and exports 1 2 3 4 5 6 7 8 9 10  19 Crime and violence 1 2 3 4 5 6 7 8 9 10  20 Natural resource management 1 2 3 4 5 6 7 8 9 10  21 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  22 Poverty reduction 1 2 3 4 5 6 7 8 9 10  23 Anti corruption 1 2 3 4 5 6 7 8 9 10  24 Judiciary reform 1 2 3 4 5 6 7 8 9 10  25 Economic growth 1 2 3 4 5 6 7 8 9 10  26 Disaster risk management 1 2 3 4 5 6 7 8 9 10  27 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  28 Disease (e.g., HIV/AIDS) 1 2 3 4 5 6 7 8 9 10  29 Information and communications technology 1 2 3 4 5 6 7 8 9 10  102 World Bank Group Country Opinion Survey 2017: Macedonia SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Macedonia? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) 2 Gender equity 1 2 3 4 5 6 7 8 9 10  3 Private sector development 1 2 3 4 5 6 7 8 9 10  4 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 6 Global/regional integration 1 2 3 4 5 6 7 8 9 10  7 Food safety 1 2 3 4 5 6 7 8 9 10  8 Urban development 1 2 3 4 5 6 7 8 9 10  9 Energy (incl. renewable energy) 1 2 3 4 5 6 7 8 9 10  10 Water and sanitation 1 2 3 4 5 6 7 8 9 10  11 EU integration 1 2 3 4 5 6 7 8 9 10  12 Pollution 1 2 3 4 5 6 7 8 9 10  13 Job creation/employment 1 2 3 4 5 6 7 8 9 10  14 Health 1 2 3 4 5 6 7 8 9 10  15 Financial markets 1 2 3 4 5 6 7 8 9 10  16 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  17 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  18 Trade and exports 1 2 3 4 5 6 7 8 9 10  19 Natural resource management 1 2 3 4 5 6 7 8 9 10  20 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  21 Poverty reduction 1 2 3 4 5 6 7 8 9 10  22 Judiciary reform 1 2 3 4 5 6 7 8 9 10  23 Economic growth 1 2 3 4 5 6 7 8 9 10  24 Disaster risk management 1 2 3 4 5 6 7 8 9 10  25 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  26 Disease (e.g., HIV/AIDS) 1 2 3 4 5 6 7 8 9 10  27 Information and communications technology 1 2 3 4 5 6 7 8 9 10  103 World Bank Group Country Opinion Survey 2017: Macedonia SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in Macedonia? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Macedonia? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C4 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, etc.) meet the needs of Macedonia The World Bank Group meets Macedonia’s needs C5 for knowledge services (e.g., research, analysis, 1 2 3 4 5 6 7 8 9 10  data, technical assistance) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 104 World Bank Group Country Opinion Survey 2017: Macedonia SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Macedonia, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D6 1 2 3 4 5 6 7 8 9 10  good practices D7 Are relevant to country challenges 1 2 3 4 5 6 7 8 9 10  D8 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D9 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Macedonia’s specific D10 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D11. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D12. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 105 World Bank Group Country Opinion Survey 2017: Macedonia SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in Macedonia Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10  Macedonia’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) E10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Macedonia? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E11. To what extent do you believe the World Bank Group measures and corrects its work in real time in Macedonia? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree 106 World Bank Group Country Opinion Survey 2017: Macedonia SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN MACEDONIA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Macedonia? (Choose no more than TWO) 1 Offer more innovative knowledge services 2 Collaborate more effectively with Government clients (e.g., national, state, local) 3 Work faster 4 Reduce the complexity of obtaining World Bank Group financing 5 Help to bring discipline/effective supervision to implementation of investment projects 6 Offer more innovative financial products 7 Ensure greater selectivity in its work 8 Provide more adequate data/knowledge/statistics/figures on Macedonia’s economy 9 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 10 Reach out more to groups outside of Government 11 Increase the level of capacity development in the country 12 Improve the quality of its experts as related to Macedonia’s specific challenges 13 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Macedonia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Macedonia? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Macedonia 6 Don’t know 107 World Bank Group Country Opinion Survey 2017: Macedonia SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Macedonia? (Choose no more than TWO) 1 Local radio 6 Internet 2 International radio 7 Periodicals Social media (e.g., blogs, Facebook, Twitter, 3 8 International television YouTube, Flickr) 4 International newspapers 9 Local newspapers 5 Local television 10 Other (please specify): ____________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) World Bank Group’s publications and other written Direct contact with World Bank Group (i.e., face to 1 5 materials face meetings/discussions) 2 e-Newsletters 6 World Bank Group’s website World Bank Group’s Social media (e.g., blogs, Facebook, Twitter, 3 7 seminars/workshops/conferences YouTube, Flickr) 4 Mobile phones 8 Other (please specify): ____________________ Are you aware of the World Bank Group's Access to Information Policies under which the World G3 Yes No Bank Group discloses any information in its possession that is not on a list of exceptions? G4 Do you have reliable access to the Internet? Yes No G5 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, G6 Yes No Twitter, YouTube, and Flickr)? G7. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G8 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G9 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G10 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution When I need information from the World Bank Group I G11 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group is responsive to my information G12 1 2 3 4 5 6 7 8 9 10  requests and inquiries 108 World Bank Group Country Opinion Survey 2017: Macedonia SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial Department 4 14 Trade Union or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate Change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you primarily engage with in Macedonia? (Select only ONE response) 1 The World Bank (IBRD) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ 109 World Bank Group Country Opinion Survey 2017: Macedonia SECTION H: BACKGROUND INFORMATION H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in Macedonia? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Macedonia? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. Which best represents your geographic location? 1 Skopje 2 Outside Skopje Thank you for completing the survey! 110