World Bank Group Country Opinion Survey 2017: Zimbabwe FY 2017 Zimbabwe Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 October 2017 World Bank Group Country Opinion Survey 2017: Zimbabwe Acknowledgements The Zimbabwe Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG), led by Sharon Felzer (Senior Communications Officer, Head of PORG). Svetlana Markova, Jing Guo, and Jessica Cameron oversaw design, reporting, and analysis. Calita Woods, Dania Mendoza, and Noreen Wambui provided data support. PORG acknowledges the significant contribution from the Zimbabwe country team and the local fielding agency Mass Public Opinion Institute. In particular, PORG is grateful for the support from Cheryl Khuphe (Consultant) who coordinated the survey related activities from Harare, Zimbabwe. 1 World Bank Group Country Opinion Survey 2017: Zimbabwe Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Zimbabwe .................................................8 V. Overall Attitudes toward the World Bank Group .......................13 VI. Sectoral Effectiveness................................................................20 VII. How the World Bank Group Operates .......................................24 VIII. World Bank Group’s Knowledge and Instruments .....................30 IX. The Zimbabwe Reconstruction Fund (ZIMREF) ..........................34 X. The Future Role of the World Bank Group in Zimbabwe ...........36 XI. Communication and Outreach ..................................................41 XII. Appendices ................................................................................45 2 World Bank Group Country Opinion Survey 2017: Zimbabwe I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Zimbabwe perceive the WBG. The survey explored: ▪ General Issues Facing Zimbabwe ▪ Overall Attitudes toward the World Bank Group ▪ World Bank Group’s Effectiveness and Results ▪ The World Bank Group’s Knowledge Work and Activities ▪ Working with the World Bank Group ▪ The Future Role of the World Bank Group in Zimbabwe ▪ Communication and Information Sharing ▪ Background Information II. Methodology From April to June 2017, 300 stakeholders of the WBG in Zimbabwe were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the Office of the President, Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/ contractors working on WBG-supported projects/programs; local governments; bilateral/ multilateral agencies; private sector organizations; private foundations; the financial sector/ private banks; NGOs/community based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 279 stakeholders participated in the survey (93% response rate). Respondents completed the questionnaires with a representative from an independent fielding company, or received and returned the questionnaires via email. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’14 (response rate was 74%, N=183). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’14 COS report and the non- weighted data presented in appendices A, B, C, D, and F. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix E (page 96). 3 World Bank Group Country Opinion Survey 2017: Zimbabwe III. Demographics of the Sample Current Position ▪ For further analyses, respondents from the Office of the President/Prime Minister were combined with respondents from the office of a minister; respondents from PMUs/ consultants/contractors on WBG supported projects were combined with employees of ministries; respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from NGOs/community based organizations, private foundations, trade unions, faith-based groups, and youth groups were combined in the “CSO” category; and the small number of respondents from the judiciary branch were included in the “Other” category. 4 World Bank Group Country Opinion Survey 2017: Zimbabwe III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2017: Zimbabwe III. Demographics of the Sample (continued) Geographic Locations ▪ Geographic location comparisons can be found in Appendix C (page 87). Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2017: Zimbabwe III. Demographics of the Sample (continued) Familiarity with the World Bank Group ▪ Year comparison: Respondents in this year’s Country Survey and the FY’14 Country Survey had statistically similar levels of familiarity with the WBG (weighted mean in FY’17 = 6.3; weighted mean in FY’14 = 6.3)1. ▪ Respondents’ levels of familiarity with the WBG were significantly, moderately correlated with their ratings of the WBG’s overall effectiveness in Zimbabwe, the extent to which the WBG plays a relevant role in development in Zimbabwe, and the extent to which the WBG contributes to the country’s development results. 1 Please refer to Appendix E (page 96) for more details on weighting. The means in the chart were calculated based on un-weighted data. 7 World Bank Group Country Opinion Survey 2017: Zimbabwe IV. General Issues Facing Zimbabwe Headed in the Right Direction ▪ Stakeholder groups: Pluralities of respondents across nearly all stakeholder groups tended to believe that Zimbabwe’s economy is headed in the wrong direction, while respondents from the Office of the President/Prime Minister/Minister and employees of ministries were significantly more positive about the prospect of Zimbabwe’s economy. 8 World Bank Group Country Opinion Survey 2017: Zimbabwe IV. General Issues Facing Zimbabwe (continued) Development Priority ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the most important development priorities in Zimbabwe were “public sector governance/ reform” (40%), “economic growth” (37%), and “domestic private sector development” (29%). 9 World Bank Group Country Opinion Survey 2017: Zimbabwe IV. General Issues Facing Zimbabwe (continued) What Would Contribute Most to Reducing Poverty ▪ Year comparison: In the previous FY’14 Country Survey, respondents indicated that the greatest contributors to poverty reduction in Zimbabwe were “economic growth” (67%), “agriculture and rural development” (37%), and “domestic private sector development” (31%). 10 World Bank Group Country Opinion Survey 2017: Zimbabwe IV. General Issues Facing Zimbabwe (continued) Factors Contributing to “Shared Prosperity” ▪ Year comparison: In the previous FY’14 Country Survey, respondents indicated that shared prosperity in Zimbabwe can be best achieved through “consistent economic growth” (32%), “greater voice and participation for citizens to help ensure greater accountability” (29%), and “better employment opportunities for young people” (27%). 11 World Bank Group Country Opinion Survey 2017: Zimbabwe IV. General Issues Facing Zimbabwe (continued) Gap between the Rich and the Poor State Fragility 12 World Bank Group Country Opinion Survey 2017: Zimbabwe V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts ▪ Year comparison: Respondents in the previous FY’14 Country Survey most often attributed failed or slow WBG assisted reform efforts to that “there is not an adequate level of citizen/civil society participation” (42%), “the WBG is not sensitive enough to political/social realities on the ground” (41%), and “political pressures and obstacles” (40%). 13 World Bank Group Country Opinion Survey 2017: Zimbabwe V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness2 (Indicator Question) Achieving Development Results (Indicator Question) Building/Strengthening Existing Country Systems (Indicator Question) 2 Means presented in the charts on this page were calculated based on weighted data. 14 World Bank Group Country Opinion Survey 2017: Zimbabwe V. Overall Attitudes toward the World Bank Group (continued) Preparedness of Country Systems for Project Implementation WBG Staff Preparedness3 WBG Staffing in Zimbabwe 3 Means presented in the second and third charts on this page were calculated based on weighted data. 15 World Bank Group Country Opinion Survey 2017: Zimbabwe V. Overall Attitudes toward the World Bank Group (continued) The World Bank and the IFC Working Together ▪ Only those stakeholders who responded “Yes” to the question “Do your projects involve both the World Bank and the IFC?” provided their views on the working relationship between the World Bank and the IFC. 16 World Bank Group Country Opinion Survey 2017: Zimbabwe V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups ▪ Stakeholder groups: Respondents across stakeholder groups had statistically similar ratings for the aggregated responses to the twenty-eight COS indicator questions. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (see page 62) and by respondent exposure to the WBG in Appendix F (page 102). 17 World Bank Group Country Opinion Survey 2017: Zimbabwe V. Overall Attitudes toward the World Bank Group (continued) Greatest Value ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG’s greatest values to Zimbabwe were “capacity development” (43%) and “financial resources” (43%). 18 World Bank Group Country Opinion Survey 2017: Zimbabwe V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG’s greatest weakness in its work in Zimbabwe was “not enough public disclosure of its work” (33%). 19 World Bank Group Country Opinion Survey 2017: Zimbabwe VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison4 4 Means presented in this chart were calculated based on weighted data. See Appendix E for details. 20 World Bank Group Country Opinion Survey 2017: Zimbabwe VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration5 5 Note in the Appendix on the sectoral effectiveness (Appendix A, page 53) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 21 World Bank Group Country Opinion Survey 2017: Zimbabwe VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Zimbabwe, bivariate correlational analyses were conducted using respondents’ ratings of the twenty specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results. ▪ Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in Zimbabwe. The areas determined to be key drivers from these analyses were: ➢ The WBG’s effectiveness at economic growth; and ➢ The WBG’s effectiveness at financial sector development. ▪ Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Zimbabwe, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The area determined to be key driver from these analyses was: ➢ The WBG’s effectiveness at poverty reduction; ➢ The WBG’s effectiveness at economic growth; and ➢ The WBG’s effectiveness at water and sanitation. 22 World Bank Group Country Opinion Survey 2017: Zimbabwe VI. Sectoral Effectiveness (continued) The WBG Promoting Private Public Partnerships Helping the Poorest 23 World Bank Group Country Opinion Survey 2017: Zimbabwe VII. How the World Bank Group Operates The World Bank Group’s Work in Zimbabwe: Year Comparison6 The World Bank Group’s Work in Zimbabwe: Collaboration 6 Means in the chart were calculated based on weighted data. 24 World Bank Group Country Opinion Survey 2017: Zimbabwe VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison7 7 Means in the chart were calculated based on weighted data. 25 World Bank Group Country Opinion Survey 2017: Zimbabwe VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration 26 World Bank Group Country Opinion Survey 2017: Zimbabwe VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison8 8 Means in the chart were calculated based on weighted data. 27 World Bank Group Country Opinion Survey 2017: Zimbabwe VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration 28 World Bank Group Country Opinion Survey 2017: Zimbabwe VII. How the World Bank Group Operates (continued) Collaboration between the UN and the WBG Internal Measuring and Monitoring 29 World Bank Group Country Opinion Survey 2017: Zimbabwe VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities9 ▪ Year comparison: This year’s respondents were significantly more likely to consult the WBG’s knowledge work and activities on a “weekly/monthly” basis compared to respondents in the previous FY’14 Country Survey. ▪ Stakeholder groups: Respondents from the Office of the President/Prime Minister/ Minister, bilateral/multilateral agencies, and the media indicated the most frequent usage (“weekly”) of the WBG’s knowledge work and activities compared to respondents from other stakeholder groups. 9 Percentages presented in this chart were calculated based on weighted data. 30 World Bank Group Country Opinion Survey 2017: Zimbabwe VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Zimbabwe’s Knowledge Needs10 (Indicator Question) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 10 Means in the charts on this page were calculated based on weighted data. 31 World Bank Group Country Opinion Survey 2017: Zimbabwe VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities11 11 Means in the chart were calculated based on weighted data. 32 World Bank Group Country Opinion Survey 2017: Zimbabwe VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Zimbabwe’s Needs for Financial Instruments12 (Indicator Question) Effectiveness of WBG’s Instruments 12 Means in the chart were calculated based on weighted data. 33 World Bank Group Country Opinion Survey 2017: Zimbabwe IX. The Zimbabwe Reconstruction Fund (ZIMREF) Familiarity with ZIMREF Operations of ZIMREF 34 World Bank Group Country Opinion Survey 2017: Zimbabwe IX. The Zimbabwe Reconstruction Fund (ZIMREF) (continued) The WBG’s Technical Assistance Channeled through ZIMREF 35 World Bank Group Country Opinion Survey 2017: Zimbabwe X. The Future Role of the World Bank Group in Zimbabwe Making the World Bank Group of Greater Value ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG should “reach out more to groups outside of Government” (38%) to make itself of greater value in Zimbabwe. 36 World Bank Group Country Opinion Survey 2017: Zimbabwe X. The Future Role of the WBG in Zimbabwe (continued) The World Bank Group Should Collaborate More with … ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG should work more with “NGOs” (31%) and “private sector” (27%) to ensure better development results in Zimbabwe. 37 World Bank Group Country Opinion Survey 2017: Zimbabwe X. The Future Role of the WBG in Zimbabwe (continued) Where the World Bank Group Should Focus its Resources ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that the WBG should focus its resources on “economic growth” (42%) and “public sector governance/reform” (41%). 38 World Bank Group Country Opinion Survey 2017: Zimbabwe X. The Future Role of the WBG in Zimbabwe (continued) Future Combination of the WBG Services13 13 Percentages presented in this chart were calculated based on weighted data. 39 World Bank Group Country Opinion Survey 2017: Zimbabwe X. The Future Role of the WBG in Zimbabwe (continued) The WBG Playing a Leading Role vs. Other Donors 40 World Bank Group Country Opinion Survey 2017: Zimbabwe XI. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 62) for all responses by stakeholder groups. General Information Sources ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that they got most of their information about economic and social development issues in Zimbabwe from “local newspapers” (70%) and “Internet, incl. social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr)” (56%). 41 World Bank Group Country Opinion Survey 2017: Zimbabwe XI. Communication and Outreach (continued) Preferred Information Sources ▪ Year comparison: Respondents in the previous FY’14 Country Survey indicated that they would prefer to receive information from the WBG through its “seminars/ workshops/conferences” (46%), “e-newsletters” (42%), and “publications and other written materials” (39%). 42 World Bank Group Country Opinion Survey 2017: Zimbabwe XI. Communication and Outreach (continued) Access to Information14 Access to the Internet ▪ 97 percent of respondents in this year’s Country Survey indicated that they had reliable access to the Internet. 14 Percentages presented in this chart were calculated based on weighted data. 43 World Bank Group Country Opinion Survey 2017: Zimbabwe XI. Communication and Outreach (continued) The WBG Website Usage15 Use of the WBG’s Social Media Channels 15 Percentages presented in the chart were calculated based on weighted data. 44 World Bank Group Country Opinion Survey 2017: Zimbabwe XII. Appendices A. Responses to All Questions across All Respondents...................... 46 B. Responses to All Questions by Stakeholder Groups ...................... 62 C. Responses to Indicator Questions by Geographic Location........... 87 D. Responses to Selected Questions by Level of Collaboration with the World Bank Group ........................................................................ 89 E. Responses to Selected Questions by Year..................................... 96 F. Indicator Questions as a Function of Exposure to the WBG ........ 102 G. WBG Country Opinion Survey FY17 – Zimbabwe Questionnaire 103 Zimbabwe 45 World Bank Group Country Opinion Survey 2017: Zimbabwe Appendix A: Responses to All Questions across All Respondents (N=279) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Zimbabwe Percentage of Respondents 1. In general would you say that Zimbabwe’s economy is headed in ... ? (N=266) The right direction 30.5% The wrong direction 56.0% Not sure 13.5% 2. Listed below are a number of development priorities in Zimbabwe. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Zimbabwe? (Choose no more than THREE) (Responses Combined; N=275) Public sector governance/reform (i.e., government effectiveness, public financial 40.0% management, public expenditure, fiscal system reform) Private sector development (e.g., investment climate, SME development) 26.9% Economic growth 22.5% Agriculture and rural development 21.1% Job creation/employment 20.0% Natural resource management (e.g., mining, forestry) 17.8% Food security 13.1% Local governance and institutions 12.7% Anti corruption 11.6% Trade and exports 9.1% Poverty reduction 8.7% Security/stabilization/reconstruction 8.0% Energy 8.0% Water and sanitation 7.6% Global/regional integration 7.3% Land policy and reform 6.9% Climate change (e.g., mitigation, adaptation) 6.2% Education 4.7% Social protection (e.g., pensions, targeted social assistance) 4.7% Health 4.4% Financial sector development 4.4% Social cohesion 3.3% Judiciary reform 2.9% Environmental management 2.9% Transport (e.g., roads, bridges, transportation) 2.9% Information and communications technology 2.5% Urban development 2.5% Gender equity 2.5% Equality of opportunity (i.e., social inclusion) 2.2% HIV/AIDS 1.5% Disaster risk management 1.1% Crime and violence prevention 0.4% 46 World Bank Group Country Opinion Survey 2017: Zimbabwe A. General Issues Facing Zimbabwe (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Zimbabwe? (Choose no more than Percentage of Respondents THREE) (Responses Combined; N=278) Job creation/employment 33.8% Economic growth 33.8% Agriculture and rural development 28.1% Public sector governance/reform (i.e., government effectiveness, public financial 26.6% management, public expenditure, fiscal system reform) Private sector development (e.g., investment climate, SME development) 25.2% Food security 14.4% Anti corruption 13.3% Social protection (e.g., pensions, targeted social assistance) 12.6% Trade and exports 12.2% Land policy and reform 12.2% Health 8.6% Natural resource management (e.g., mining, forestry) 7.2% Local governance and institutions 6.5% Equality of opportunity (i.e., social inclusion) 6.1% Global/regional integration 5.4% Education 5.4% Disaster risk management 5.0% Water and sanitation 5.0% HIV/AIDS 4.7% Financial sector development 4.3% Gender equity 4.3% Security/stabilization/reconstruction 3.6% Social cohesion 3.2% Judiciary reform 2.5% Climate change (e.g., mitigation, adaptation) 2.5% Transport (e.g., roads, bridges, transportation) 2.2% Energy 1.8% Urban development 1.4% Crime and violence prevention 1.4% Environmental management 1.1% Information and communications technology 1.1% 47 World Bank Group Country Opinion Survey 2017: Zimbabwe A. General Issues Facing Zimbabwe (continued) 4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Percentage of Respondents Zimbabwe? (Choose no more than TWO) (Responses Combined; N=263) Stable economic growth 43.0% Better entrepreneurial opportunities (i.e., to start small and medium sized 34.6% businesses) Greater voice and participation for citizens to help ensure greater accountability 22.1% Better opportunity for the poor who live in rural areas 16.7% Better employment opportunities for young people 14.8% A growing middle class 14.4% Better quality public services 11.8% Greater access to health and nutrition for citizens 8.7% Better education and training 8.7% Greater access to micro-finance for the poor 8.4% More reliable social safety net 7.2% Better opportunity for the poor who live in urban areas 4.6% Better employment opportunities for women 3.0% Other 1.5% 5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Percentage of Respondents Zimbabwe? (Select only ONE response) (N=276) A very big problem 55.1% A moderately big problem 26.4% A small problem 14.1% Not a problem at all 3.6% Don’t know 0.7% 6. When considering the characteristics of a fragile state, please identify which of the following best illustrate fragility in Zimbabwe. (Choose no more than Percentage of Respondents TWO) (Responses Combined; N=271) High levels of corruption 25.8% Political uncertainty 25.1% Policy inconsistency 25.1% Weak institutional capacity 19.2% None. I do not consider Zimbabwe a fragile state. 16.6% Debt unsustainability and lack of access to development finance 15.9% Weak accountability 14.8% Social vulnerability 8.5% Food insecurity 7.7% Weak social cohesion 5.2% High inequality 2.6% 48 World Bank Group Country Opinion Survey 2017: Zimbabwe B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Zimbabwe? 276 0 6.37 2.34 (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s effectiveness 262 14 6.23 2.02 in Zimbabwe. (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Zimbabwe solve its most complicated 242 33 6.58 2.12 development challenges? (1-To no degree at all, 10-To a very significant degree) 4. When thinking about how the World Bank Group can have the most impact on development results in Zimbabwe, in which sectors do you believe the World Bank Group should focus most of its resources (financial and Percentage of Respondents knowledge services) in Zimbabwe? (Choose no more than THREE) (Responses Combined; N=278) Public sector governance/reform (i.e., government effectiveness, public financial 39.2% management, public expenditure, fiscal system reform) Economic growth 37.8% Private sector development (e.g., investment climate, SME development) 28.4% Job creation/employment 16.2% Poverty reduction 14.4% Agriculture and rural development 14.0% Transport (e.g., roads, bridges, transportation) 11.2% Financial sector development 10.4% Water and sanitation 10.1% Energy 9.0% Health 9.0% Natural resource management (e.g., mining, forestry) 9.0% Local governance and institutions 8.3% Trade and exports 7.6% Food security 7.2% Anti corruption 6.1% HIV/AIDS 6.1% Land policy and reform 5.8% Global/regional integration 5.4% Equality of opportunity (i.e., social inclusion) 5.4% Information and communications technology 4.7% Education 4.7% Climate change (e.g., mitigation, adaptation) 4.0% Social protection (e.g., pensions, targeted social assistance) 3.6% Security/stabilization/reconstruction 3.6% Gender equity 3.2% Environmental management 2.9% Crime and violence prevention 2.5% Urban development 2.2% Social cohesion 1.8% Disaster risk management 0.7% Judiciary reform 0.0% 49 World Bank Group Country Opinion Survey 2017: Zimbabwe B. Overall Attitudes toward the World Bank Group (continued) 5. How EFFECTIVE do you believe the following World Bank Group’s Effectiveness instruments are in supporting the Zimbabwe Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) N N/A Mean SD 1. Donor funded trust funds and grants 237 26 5.96 2.33 2. Analytical studies and reports 244 21 6.46 2.07 3. Training and capacity building workshops 243 27 6.57 2.13 4. IFC Advisory Services 190 71 5.89 2.27 6. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=270) activity do you believe is of greatest VALUE and which activity Greatest 2nd Greatest is of second greatest value in Zimbabwe? Value Value Combined Policy advice, studies, analyses 22.6% 17.6% 40.2% Capacity development 19.6% 12.7% 32.4% Financial resources 18.9% 11.2% 30.1% Mobilizing third party financial resources 5.9% 13.1% 19.0% Strategy formulation (e.g., PRSP assistance) 6.7% 9.7% 16.4% Bringing together different groups of stakeholders 11.9% 3.7% 15.6% Data and statistics 5.9% 8.6% 14.5% Donor coordination 3.3% 8.2% 11.6% Implementation support 3.7% 7.5% 11.2% Promoting knowledge sharing 2.6% 7.5% 10.1% Other 0.4% 0.0% 0.4% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Zimbabwe? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 7. Overall the World Bank Group currently plays a relevant role in 261 9 6.27 2.33 development in Zimbabwe* 8. The World Bank Group’s work is aligned with what I consider the 252 17 6.31 2.13 development priorities for Zimbabwe* To what extent is the World Bank Group an effective development partner in Degree Zimbabwe, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 9. Responsiveness to needs* 254 18 5.39 1.83 10. Flexibility (in terms of the institution’s products and services)* 243 26 5.40 1.95 11. Flexibility (in terms of changing country circumstances)* 248 23 5.22 1.95 12. Being inclusive* 253 17 5.82 2.30 13. Openness (sharing data and other information)* 257 13 6.81 2.06 14. Collaboration with the Government* 252 16 6.70 2.04 15. The speed in which it gets things accomplished on the ground* 237 33 5.62 2.08 16. Helping to bring discipline/effective supervision to implementation of 233 36 6.28 2.16 investment projects* 17. Collaboration with civil society* 237 31 6.42 2.36 18. Staff accessibility* 238 28 6.16 2.16 19. Collaboration with other donors and development partners* 235 32 7.13 2.11 20. Collaboration with the private sector* 216 50 6.50 2.18 21. Collaboration with the UN* 217 50 7.30 2.20 22. Straightforwardness and honesty* 239 33 6.77 2.18 23. Treating clients and stakeholders in Zimbabwe with respect* 240 30 6.88 2.25 24. Being a long-term partner* 245 27 7.11 2.26 50 World Bank Group Country Opinion Survey 2017: Zimbabwe B. Overall Attitudes toward the World Bank Group (continued) 25. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Zimbabwe? (Choose no more than TWO) (Responses Combined; N=272) Too influenced by developed countries 24.6% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational 24.3% policies and procedures) Not willing to honestly criticize policies and reform efforts in the country 22.1% Not adequately sensitive to political/social realities in Zimbabwe 19.1% Not collaborating enough with stakeholders outside the Government 16.5% Not enough public disclosure of its work 15.4% World Bank Group’s processes too complex 13.2% Staff too inaccessible 7.0% Its advice and strategies do not lend themselves to practical problem solving 7.0% Not aligned with country priorities 7.0% Not exploring alternative policy options 6.6% Inadequate number of World Bank Group staff members located in the country 5.9% Not client focused 4.4% Don’t know 3.7% Not aligned with other donors’ work 3.3% Arrogant in its approach 2.6% The credibility of its knowledge/data 2.6% Other 0.7% 26. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more Percentage of Respondents than THREE) (Responses Combined; N=273) Political pressures and obstacles 29.3% Policy inconsistencies across the Government 28.2% Lack of/inadequate levels of capacity in the Government 26.4% The World Bank Group is not sensitive enough to political/social realities on the 26.0% ground Reforms are not well thought out in light of country challenges 24.2% Poor coordination within the Government 21.2% The Government works inefficiently 19.4% There is not an adequate level of citizen/civil society participation 16.5% Inadequate funding 13.9% Poor donor coordination 9.5% The World Bank Group does not do adequate follow through/follow-up 9.5% The World Bank Group works too slowly 9.2% Poor coordination within the World Bank Group 8.1% Other 3.3% 27. To what extent do you believe that the World Bank Group’s work and Percentage of Respondents support help the poorest in Zimbabwe? (Select only ONE response) (N=272) To a fully sufficient degree 9.6% To a somewhat sufficient degree 38.2% To a somewhat insufficient degree 32.4% To a very insufficient degree 12.1% Don’t know 7.7% 51 World Bank Group Country Opinion Survey 2017: Zimbabwe B. Overall Attitudes toward the World Bank Group (continued) 28. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with Percentage of Respondents more in your country? (Choose no more than TWO) (Responses Combined; N=272) Private sector 38.6% Local government 22.1% NGOs/Community Based Organizations 19.1% Beneficiaries 19.1% Academia/think tanks/research institutes 16.9% Parliament 14.7% Youth/university groups 10.7% Regional organizations (e.g., MEFMI, AU, SADC) 9.9% Political parties 8.5% Media 8.5% UN agencies 7.4% Donor community 5.5% Other 5.1% Emerging donors 3.3% Don’t know 1.1% Foundations 0.7% UN and regional peace keeping forces 0.7% 29. In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your Percentage of Respondents country? (Select only ONE response) (N=255) More effective collaboration 18.0% The same level of effective collaboration 45.1% Less effective collaboration 14.5% Don't know 22.4% 52 World Bank Group Country Opinion Survey 2017: Zimbabwe C. World Bank Group’s Effectiveness and Results 1. How EFFECTIVE do you believe the World Bank Group is in terms of the work Effectiveness it does in the following areas of development in Zimbabwe? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Social protection (e.g., pensions, targeted social assistance) 173 91 4.52 1.95 2. Private sector development (e.g., investment climate, SME development) 218 47 5.98 1.79 3. Education 201 61 6.00 1.97 4. Public sector governance/reform (i.e., government effectiveness, public 237 34 6.13 2.14 financial management, public expenditure, fiscal system reform) 5. Energy 185 77 5.64 1.97 6. Water and sanitation 222 45 6.54 1.96 7. Health 211 54 6.70 2.14 8. Financial sector development 219 49 6.49 2.14 9. Transport (e.g., roads, bridges, transportation) 184 83 5.07 2.11 10. Agriculture and rural development 200 66 5.05 2.13 11. Natural resource management (e.g., mining, forestry) 186 75 5.16 2.03 12. Climate change (e.g., mitigation, adaptation) 198 66 6.11 2.15 13. Poverty reduction 226 41 5.97 2.06 14. Economic growth 229 39 6.07 2.06 15. Disaster risk management 186 82 5.73 1.98 16. Equality of opportunity (i.e., social inclusion) 188 77 5.89 2.07 17. HIV/AIDS 199 63 6.57 2.15 18. Local governance and institutions 213 54 5.64 2.04 19. Social cohesion 189 76 5.53 1.87 20. Land policy and reform 190 78 4.53 2.23 Achieving Development Results* N DK Mean SD 2. To what extent does the World Bank Group’s work help to achieve development results in Zimbabwe? (1-To no degree at all, 10-To a very significant 258 17 6.31 1.91 degree) Preparation for Project Implementation N DK Mean SD 3. How prepared do you believe Zimbabwe’s government systems are for 256 0 5.36 2.34 eventual project implementation? (1-Not prepared at all, 10-Extremely prepared) Building and Strengthening Country Systems* N DK Mean SD 4. To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in 242 32 6.26 2.05 Zimbabwe? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Zimbabwe? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group’s financial instruments meet the needs of Zimbabwe * 244 27 4.66 2.08 6. The World Bank Group meets Zimbabwe’s needs for knowledge services 256 16 6.21 2.08 (e.g., research, analysis, data, technical assistance)* 53 World Bank Group Country Opinion Survey 2017: Zimbabwe D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=273) Weekly 16.5% Monthly 33.0% A few times a year 32.2% Rarely 15.0% Never 3.3% In Zimbabwe, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 229 36 5.39 1.75 3. Include appropriate level of stakeholder involvement during preparation 238 29 6.02 1.94 4. Lead to practical solutions 244 23 5.75 1.97 5. Are accessible (well written and easy to understand) 247 19 6.30 2.03 6. Are source of relevant information on global good practices 248 18 6.87 2.22 7. Are relevant to country challenges 249 18 6.06 2.13 8. Are adequately disseminated 241 26 5.40 2.14 9. Are translated enough into local language 214 54 4.06 2.20 10. Are adaptable to Zimbabwe’s specific development challenges and country 245 21 5.51 1.90 circumstances* Overall Evaluations N DK Mean SD 11. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your 258 14 6.36 1.91 country?* (1-Not significant at all, 10-Very significant) 12. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 247 25 7.03 1.93 technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 201 73 5.06 1.84 2. The World Bank Group effectively monitors and evaluates the projects and 242 32 6.72 1.74 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 218 55 5.63 1.98 4. The World Bank Group’s “Safeguard Policy” requirements are reasonable 190 79 5.99 2.10 5. The World Bank Group’s conditions on its lending are reasonable 198 75 5.57 2.30 6. The World Bank Group takes decisions quickly in Zimbabwe* 217 55 5.06 2.14 7. Working with the World Bank Group increases Zimbabwe's institutional 249 22 6.79 2.19 capacity 8. Where country systems (e.g., procurement, financial management, etc.) are 202 70 6.50 2.04 adequate, the World Bank Group makes appropriate use of them* 9. The World Bank Group provides effective implementation support (i.e., 235 35 6.43 2.02 supervision of projects) 54 World Bank Group Country Opinion Survey 2017: Zimbabwe E. Working with the World Bank Group (continued) WBG Promoting PPP in Zimbabwe N DK Mean SD 10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Zimbabwe? (1-To 241 30 6.62 2.03 no degree at all, 10-To a very significant degree) WBG Staffing in Zimbabwe N DK Mean SD 11. To what extent do you believe the World Bank Group is adequately staffed in 178 95 5.87 1.94 Zimbabwe? (1-To no degree at all, 10-To a very significant degree) Measuring and Correcting the World Bank Group’s Work N DK Mean SD 12. To what extent do you believe the World Bank Group measures and corrects its work in real time in Zimbabwe? (1-To no degree at all, 10-To a very significant 196 75 5.79 2.02 degree) The Zimbabwe Reconstruction Fund (ZIMREF) Familiarity with the Zimbabwe Reconstruction Fund N DK Mean SD 13. How familiar are you with the work of the Zimbabwe Reconstruction Fund 223 0 5.34 2.58 (ZIMREF)? (1-Not familiar at all, 10-Extremely familiar) 14. When considering the World Bank Group’s technical assistance that it provides through the Zimbabwe Reconstruction Fund (ZIMREF), which areas do you think the World Bank Group should focus on that would best support the Government’s efforts to build strong syste ms for eventual Percentage of Respondents project implementation? (Choose no more than THREE) (Responses Combined; N=205) Procurement processes and systems 35.1% Project management capacity 35.1% Monitoring and evaluation 29.8% Financial management processes 28.3% Resource mobilization and co-financing 26.8% Anticorruption mechanisms 26.8% Citizen engagement and public outreach 24.4% Donor coordination 15.1% Technical project design 12.7% Environment and social safeguards 10.2% Gender mainstreaming 9.8% Grievance mechanisms 6.8% Other 3.4% 55 World Bank Group Country Opinion Survey 2017: Zimbabwe E. Working with the World Bank Group (continued) To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 15. ZIMREF priorities are aligned with the key development priorities in 190 17 6.18 2.18 Zimbabwe. 16. ZIMREF distributes resources in a way that effectively supports the key 184 22 6.20 1.98 development priorities in Zimbabwe. 17. ZIMREF’s efforts are leading to sustainable results. 185 22 6.12 2.03 18. ZIMREF collaborates well with the Zimbabwean Government. 186 20 6.46 2.18 19. The World Bank Group collaborates well with ZIMREF donors. 169 37 6.61 2.21 20. There should be more oversight of how ZIMREF resources are spent. 187 19 6.81 2.37 21. There should be more public information available about the work of 191 15 7.43 2.32 ZIMREF. 22. ZIMREF is flexible and responds to changing conditions in Zimbabwe. 177 28 5.95 2.24 F. The Future Role of the World Bank Group in Zimbabwe 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Zimbabwe? (Choose no more than TWO) (Responses Combined; N=273) Collaborate more effectively with Government clients (e.g., national, state, local) 33.3% Reach out more to groups outside of Government 32.2% Increase the level of capacity development in the country 30.4% IFC investments in the private sector 20.1% Provide more adequate data/knowledge/statistics/figures on Zimbabwe’s 16.1% economy Offer more innovative financial products 13.6% Improve the quality of its experts as related to Zimbabwe’s specific challenges 12.5% Offer more innovative knowledge services 11.4% Work faster 7.7% Other 7.3% Ensure greater selectivity in its work 6.2% Increase the level of World Bank Group staffing in Zimbabwe’s office 4.8% 2. When considering the combination of services that the World Bank Group offers in Zimbabwe, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer Percentage of Respondents more of in Zimbabwe? (Select only ONE response) (N=269) Financial services 36.1% Knowledge products 23.8% The combination is appropriate for Zimbabwe 21.9% Convening services 12.6% Don't know 3.7% None of the above 1.9% 56 World Bank Group Country Opinion Survey 2017: Zimbabwe F. The Future Role of the World Bank Group in Zimbabwe (continued) 3A. Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Zimbabwe? (Choose no Percentage of Respondents more than THREE) (Responses Combined; N=274) Public financial management 58.0% Investment climate 46.7% Macroeconomic policy 45.6% Capacity of state institutions 44.5% Jobs 21.9% Improving livelihoods 19.3% Access to basic services 17.9% Social cohesion 14.2% Social safety nets 10.6% 3B. Which THREE areas below would benefit most from other donors in Percentage of Respondents Zimbabwe? (Choose no more than THREE) (Responses Combined; N=270) Access to basic services 55.6% Improving livelihoods 47.0% Social safety nets 36.3% Social cohesion 34.1% Jobs 31.1% Capacity of state institutions 25.2% Investment climate 15.6% Public financial management 15.2% Macroeconomic policy 14.1% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Zimbabwe? (Choose no more than TWO) (Responses Combined; N=269) Internet 59.1% Local newspapers 44.2% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 22.7% Local television 17.8% Periodicals 12.3% International television 10.8% Local radio 7.8% Other 5.2% International radio 5.2% International newspapers 4.8% 57 World Bank Group Country Opinion Survey 2017: Zimbabwe G. Communication and Information Sharing (continued) 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=273) World Bank Group’s website 36.3% e-Newsletters 36.3% World Bank Group’s seminars/workshops/conferences 30.8% World Bank Group’s publications and other written materials 26.7% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 24.5% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 18.3% Print media 7.0% Mobile phones 5.9% Other 1.8% 3. Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its Percentage of Respondents possession that is not on a list of exceptions? (N=268) Yes 47.4% No 52.6% Percentage of Respondents 4. Do you have reliable access to the Internet? (N=270) Yes 96.7% No 3.3% Percentage of Respondents 5. Do you use/have you used the World Bank Group website? (N=268) Yes 82.8% No 17.2% 6. Do you currently consult the World Bank Group social media sites (e.g., blogs, Percentage of Respondents Facebook, Twitter, YouTube, and Flickr)? (N=268) Yes 48.5% No 51.5% 7. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=261) High speed/WiFi 85.4% Dial-up 10.7% Mobile data 3.8% 8. How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for Percentage of Respondents information/knowledge that you can use in your work? (N=272) Weekly 23.5% Monthly 34.2% A few times a year 25.7% Rarely 9.6% Never 7.0% 58 World Bank Group Country Opinion Survey 2017: Zimbabwe G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 9. I find the World Bank Group’s websites easy to navigate 222 18 6.71 2.15 10. I find the information on the World Bank Group’s websites useful 217 7 7.61 1.60 11. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, 189 75 6.62 2.20 YouTube, Flickr) are valuable sources of information about the institution 12. When I need information from the World Bank Group I know how to find it 249 20 6.74 2.24 (e.g., whom to call, where to reach them, etc.) 13. The World Bank Group is responsive to my information requests and inquiries 213 51 6.45 2.21 H. Background Information 1. Which of the following best describes your current position? (Select only ONE Percentage of Respondents response) (N=272) Employee of a Ministry, Ministerial Department or Implementation Agency 15.1% NGO/Community Based Organization 12.9% Academia/Research Institute/Think Tank 9.9% Media (press, radio, TV, web, etc.) 9.2% Private Sector Organization 7.4% Local Government Office or Staff 6.6% Office of Parliamentarian 5.9% Bilateral/Multilateral Agency 5.9% Independent Government Institution (i.e., Regulatory Agency, Central 4.8% Bank/oversight institution) Other 4.4% Financial Sector/Private Bank 3.7% Project Management Unit (PMU) overseeing implementation of project/ 2.9% Consultant/Contractor working on World Bank Group supported project/program Office of the President, Prime Minister 2.6% Faith-Based Group 2.6% Office of Minister 2.2% Trade Union 2.2% Private Foundation 1.1% Youth Group 0.4% Judiciary Branch 0.4% 59 World Bank Group Country Opinion Survey 2017: Zimbabwe H. Background Information (continued) 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=271) Governance 17.0% Other 15.9% Generalist (specialized in multiple sectors) 11.1% Macroeconomics and fiscal management 8.1% Finance and markets 7.7% Education 6.3% Urban, rural, and social development 6.3% Energy and extractives 4.1% Agriculture 3.3% Environment and natural resources 3.0% Water 2.6% Social protection and labor 2.2% Poverty 2.2% Trade and competitiveness 1.8% Gender 1.8% Fragility, conflict and violence 1.5% Transport and ICT 1.5% Health, nutrition, and population 1.1% Jobs 1.1% Public-private partnerships 0.7% Climate Change 0.7% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents (IBRD/IDA or IFC) in your country? (N=268) Yes 61.6% No 38.4% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Zimbabwe? (Select only ONE response) (N=210) The World Bank (IBRD/IDA) 78.6% The International Finance Corporation (IFC) 12.4% Other 9.0% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=236) Yes 27.5% No 72.5% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Zimbabwe? (Select only ONE response) (N=65) The two institutions work well together 43.1% The way the two institutions work together needs improvement 40.0% The two institutions do not work well together 10.8% Don't know 6.2% 60 World Bank Group Country Opinion Survey 2017: Zimbabwe H. Background Information (continued) 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Zimbabwe? (Choose no more than TWO) (Responses Combined; N=272) Engage in World Bank Group related/sponsored events/activities 38.2% Use World Bank Group reports/data 33.5% Collaborate as part of my professional duties 31.3% Use World Bank Group website for information, data, research, etc. 21.7% Observer (i.e., follow in media, discuss in informal conversations, etc.) 21.0% Percentage of Respondents 8. What’s your gender? (N=276) Female 22.8% Male 77.2% Percentage of Respondents 9. Which best represents your geographic location? (N=276) Harare 91.3% Outside Harare 8.7% 61 World Bank Group Country Opinion Survey 2017: Zimbabwe Appendix B: Responses to All Questions by Stakeholder Groups16  Office of President/Prime Minister/Minister N=13  Office of Parliamentarian N=16  Employee of a Ministry/PMU/Consultant on a WBG-supported Project N=49  Local Government N=18  Bilateral/ Multilateral Agency N=16  Private Sector/Financial Sector/Private Bank N=30  CSO N=52  Media N=25  Independent Government Institution N=13  Academia/Research Institute/Think Tank N=27  Other N=13 A. General Issues facing Zimbabwe In general would you say that Zimbabwe’s economy is headed in ... ?* Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other The right direction 76.9% 43.8% 60.0% 35.3% 7.1% 10.3% 15.7% 28.0% 41.7% 11.5% 15.4% The wrong direction 23.1% 43.8% 22.2% 41.2% 85.7% 69.0% 76.5% 64.0% 41.7% 73.1% 69.2% Not sure 0.0% 12.5% 17.8% 23.5% 7.1% 20.7% 7.8% 8.0% 16.7% 15.4% 15.4% *Significantly different between stakeholder groups 16 Only 272 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 62 World Bank Group Country Opinion Survey 2017: Zimbabwe A. General Issues facing Zimbabwe (continued) Listed below are a number of development priorities in Zimbabwe. Please identify which of the following you consider the most important development priorities in Zimbabwe? (Choose no more than THREE) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Natural resource management 7.7% 43.8% 18.4% 11.1% 6.7% 3.3% 21.2% 20.0% 23.1% 23.1% 15.4% Gender equity 0.0% 6.3% 0.0% 0.0% 6.7% 3.3% 1.9% 4.0% 0.0% 3.8% 7.7% Private sector development 30.8% 43.8% 22.4% 11.1% 26.7% 33.3% 25.0% 24.0% 7.7% 38.5% 46.2% Local governance and institutions* 15.4% 12.5% 10.2% 50.0% 6.7% 10.0% 13.5% 12.0% 7.7% 3.8% 7.7% Security/stabilization/reconstruction 0.0% 0.0% 4.1% 5.6% 13.3% 13.3% 5.8% 12.0% 23.1% 3.8% 15.4% Public sector governance/reform* 30.8% 25.0% 20.4% 38.9% 46.7% 30.0% 53.8% 56.0% 30.8% 46.2% 61.5% Global/regional integration 7.7% 6.3% 6.1% 5.6% 13.3% 16.7% 1.9% 12.0% 15.4% 0.0% 0.0% Food security 7.7% 6.3% 22.4% 5.6% 26.7% 13.3% 5.8% 12.0% 23.1% 19.2% 0.0% Urban development* 7.7% 0.0% 4.1% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% Energy 15.4% 0.0% 16.3% 5.6% 6.7% 10.0% 0.0% 4.0% 0.0% 11.5% 15.4% Water and sanitation 7.7% 0.0% 16.3% 22.2% 0.0% 3.3% 3.8% 8.0% 7.7% 3.8% 7.7% Environmental management 0.0% 6.3% 2.0% 11.1% 0.0% 3.3% 1.9% 4.0% 0.0% 0.0% 7.7% Job creation/employment 7.7% 6.3% 20.4% 11.1% 13.3% 16.7% 28.8% 24.0% 0.0% 34.6% 23.1% Health 7.7% 0.0% 10.2% 11.1% 6.7% 0.0% 5.8% 0.0% 0.0% 0.0% 0.0% Financial sector development 7.7% 6.3% 4.1% 0.0% 0.0% 6.7% 5.8% 0.0% 7.7% 7.7% 0.0% Transport 0.0% 0.0% 6.1% 5.6% 0.0% 3.3% 0.0% 0.0% 0.0% 11.5% 0.0% Agriculture and rural development 30.8% 31.3% 32.7% 11.1% 20.0% 6.7% 19.2% 12.0% 23.1% 30.8% 7.7% Trade and exports* 38.5% 6.3% 8.2% 5.6% 0.0% 16.7% 5.8% 20.0% 7.7% 0.0% 0.0% Crime and violence prevention 0.0% 0.0% 0.0% 0.0% 0.0% 3.3% 0.0% 0.0% 0.0% 0.0% 0.0% Social cohesion 0.0% 0.0% 2.0% 5.6% 0.0% 6.7% 7.7% 0.0% 0.0% 3.8% 0.0% Land policy and reform 7.7% 18.8% 8.2% 11.1% 13.3% 6.7% 1.9% 0.0% 7.7% 0.0% 23.1% Social protection 7.7% 0.0% 6.1% 0.0% 13.3% 6.7% 7.7% 0.0% 7.7% 0.0% 0.0% Climate change 0.0% 6.3% 6.1% 5.6% 13.3% 6.7% 5.8% 0.0% 23.1% 7.7% 0.0% Poverty reduction 23.1% 0.0% 8.2% 0.0% 0.0% 10.0% 13.5% 16.0% 7.7% 3.8% 7.7% Anti corruption* 0.0% 18.8% 4.1% 5.6% 6.7% 6.7% 15.4% 24.0% 30.8% 7.7% 0.0% Judiciary reform* 0.0% 6.3% 0.0% 0.0% 0.0% 6.7% 3.8% 0.0% 23.1% 0.0% 0.0% Economic growth 30.8% 37.5% 22.4% 27.8% 20.0% 26.7% 15.4% 24.0% 7.7% 23.1% 23.1% Education 0.0% 0.0% 10.2% 0.0% 0.0% 6.7% 5.8% 0.0% 0.0% 7.7% 7.7% Disaster risk management 0.0% 6.3% 2.0% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% 7.7% 0.0% 0.0% HIV/AIDS 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% 1.9% 4.0% 0.0% 3.8% 0.0% Information and communications 7.7% 0.0% 2.0% 0.0% 0.0% 3.3% 1.9% 8.0% 0.0% 3.8% 0.0% technology *Significantly different between stakeholder groups 63 World Bank Group Country Opinion Survey 2017: Zimbabwe A. General Issues facing Zimbabwe (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Zimbabwe? (Choose no more than THREE) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Health 7.7% 18.8% 8.2% 0.0% 6.3% 10.0% 13.5% 12.0% 0.0% 0.0% 7.7% Disaster risk management 7.7% 0.0% 6.1% 11.1% 6.3% 10.0% 1.9% 0.0% 7.7% 7.4% 0.0% Equality of opportunity 15.4% 6.3% 8.2% 0.0% 0.0% 3.3% 11.5% 8.0% 0.0% 3.7% 0.0% HIV/AIDS 7.7% 0.0% 2.0% 5.6% 6.3% 3.3% 5.8% 4.0% 23.1% 0.0% 7.7% Local governance and institutions* 15.4% 0.0% 4.1% 33.3% 6.3% 0.0% 7.7% 8.0% 0.0% 0.0% 7.7% Information and communications 0.0% 0.0% 2.0% 0.0% 0.0% 3.3% 1.9% 0.0% 0.0% 0.0% 0.0% technology Land policy and reform 7.7% 12.5% 8.2% 16.7% 18.8% 10.0% 9.6% 12.0% 7.7% 14.8% 30.8% Social protection 0.0% 18.8% 20.4% 11.1% 12.5% 16.7% 11.5% 8.0% 0.0% 7.4% 23.1% Agriculture and rural development* 53.8% 37.5% 38.8% 33.3% 31.3% 3.3% 23.1% 24.0% 23.1% 29.6% 23.1% Trade and exports 15.4% 12.5% 10.2% 16.7% 0.0% 26.7% 1.9% 24.0% 15.4% 7.4% 15.4% Crime and violence prevention 7.7% 0.0% 0.0% 0.0% 0.0% 3.3% 3.8% 0.0% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 4.1% 0.0% 0.0% 6.7% 5.8% 0.0% 0.0% 0.0% 0.0% Transport 0.0% 0.0% 0.0% 0.0% 6.3% 3.3% 1.9% 4.0% 0.0% 7.4% 0.0% Social cohesion 0.0% 0.0% 2.0% 5.6% 6.3% 6.7% 3.8% 0.0% 7.7% 3.7% 0.0% Food security* 15.4% 31.3% 20.4% 0.0% 12.5% 6.7% 5.8% 32.0% 7.7% 14.8% 23.1% Anti corruption 7.7% 12.5% 6.1% 11.1% 6.3% 6.7% 21.2% 16.0% 23.1% 22.2% 7.7% Judiciary reform 0.0% 12.5% 2.0% 0.0% 0.0% 3.3% 1.9% 4.0% 7.7% 0.0% 0.0% Water and sanitation 0.0% 0.0% 6.1% 16.7% 6.3% 6.7% 0.0% 4.0% 15.4% 3.7% 0.0% Environmental management 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% 1.9% 4.0% 0.0% 0.0% 0.0% Job creation/employment 15.4% 25.0% 36.7% 33.3% 37.5% 33.3% 40.4% 40.0% 7.7% 44.4% 23.1% Economic growth 23.1% 37.5% 40.8% 38.9% 43.8% 30.0% 25.0% 24.0% 30.8% 48.1% 30.8% Security/stabilization/reconstruction 0.0% 18.8% 4.1% 0.0% 0.0% 0.0% 3.8% 8.0% 7.7% 0.0% 0.0% Financial sector development 7.7% 0.0% 2.0% 5.6% 0.0% 16.7% 1.9% 4.0% 7.7% 3.7% 0.0% Public sector governance/reform* 23.1% 12.5% 14.3% 5.6% 50.0% 30.0% 38.5% 20.0% 30.8% 25.9% 38.5% Gender equity 0.0% 0.0% 2.0% 11.1% 6.3% 0.0% 5.8% 8.0% 15.4% 0.0% 7.7% Private sector development* 53.8% 18.8% 24.5% 22.2% 0.0% 36.7% 30.8% 8.0% 23.1% 22.2% 30.8% Education 0.0% 0.0% 6.1% 0.0% 0.0% 3.3% 1.9% 12.0% 7.7% 14.8% 7.7% Global/regional integration 0.0% 6.3% 4.1% 0.0% 18.8% 10.0% 3.8% 8.0% 7.7% 3.7% 0.0% Energy 7.7% 0.0% 4.1% 0.0% 0.0% 0.0% 1.9% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 2.0% 5.6% 0.0% 0.0% 1.9% 0.0% 7.7% 0.0% 0.0% Natural resource management 0.0% 6.3% 8.2% 11.1% 12.5% 0.0% 7.7% 4.0% 7.7% 14.8% 0.0% *Significantly different between stakeholder groups 64 World Bank Group Country Opinion Survey 2017: Zimbabwe A. General Issues facing Zimbabwe (continued) The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Zimbabwe? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other More reliable social safety net 10.0% 18.8% 10.2% 0.0% 12.5% 7.1% 8.3% 4.2% 0.0% 4.0% 0.0% Better entrepreneurial opportunities 30.0% 50.0% 38.8% 43.8% 31.3% 42.9% 31.3% 20.8% 38.5% 28.0% 38.5% A growing middle class 0.0% 12.5% 14.3% 12.5% 6.3% 25.0% 8.3% 8.3% 23.1% 16.0% 38.5% Better opportunity for the poor who 20.0% 12.5% 20.4% 18.8% 31.3% 10.7% 14.6% 16.7% 15.4% 12.0% 7.7% live in rural areas Better opportunity for the poor who 0.0% 0.0% 6.1% 6.3% 0.0% 3.6% 8.3% 0.0% 23.1% 0.0% 0.0% live in urban areas Stable economic growth 40.0% 50.0% 38.8% 56.3% 37.5% 42.9% 35.4% 54.2% 15.4% 60.0% 46.2% Greater access to health and 10.0% 6.3% 16.3% 6.3% 25.0% 3.6% 8.3% 8.3% 0.0% 0.0% 7.7% nutrition for citizens Greater access to micro-finance for 10.0% 0.0% 8.2% 12.5% 0.0% 10.7% 4.2% 12.5% 30.8% 4.0% 7.7% the poor Greater voice and participation for citizens to help ensure greater 20.0% 18.8% 12.2% 25.0% 31.3% 10.7% 37.5% 33.3% 7.7% 28.0% 0.0% accountability* Better education and training 0.0% 25.0% 8.2% 0.0% 6.3% 10.7% 8.3% 4.2% 7.7% 16.0% 0.0% Better quality public services* 40.0% 0.0% 12.2% 12.5% 0.0% 7.1% 10.4% 16.7% 38.5% 8.0% 7.7% Better employment opportunities 10.0% 0.0% 12.2% 6.3% 12.5% 17.9% 20.8% 16.7% 0.0% 24.0% 30.8% for young people Better employment opportunities 10.0% 6.3% 2.0% 0.0% 0.0% 0.0% 2.1% 4.2% 0.0% 4.0% 7.7% for women Other 0.0% 0.0% 0.0% 0.0% 6.3% 3.6% 2.1% 0.0% 0.0% 0.0% 7.7% *Significantly different between stakeholder groups Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Zimbabwe?* (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other A very big problem 15.4% 75.0% 57.1% 61.1% 62.5% 30.0% 66.7% 76.0% 30.8% 55.6% 61.5% A moderately big problem 38.5% 18.8% 22.4% 11.1% 31.3% 33.3% 21.6% 20.0% 30.8% 37.0% 38.5% A small problem 46.2% 6.3% 12.2% 22.2% 6.3% 23.3% 9.8% 4.0% 30.8% 3.7% 0.0% Not a problem at all 0.0% 0.0% 8.2% 5.6% 0.0% 13.3% 0.0% 0.0% 0.0% 3.7% 0.0% Don’t know 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.0% 0.0% 7.7% 0.0% 0.0% *Significantly different between stakeholder groups 65 World Bank Group Country Opinion Survey 2017: Zimbabwe A. General Issues facing Zimbabwe (continued) When considering the characteristics of a fragile state, please identify which of the following best illustrate fragility in Zimbabwe. (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other None. I do not consider Zimbabwe a 58.3% 25.0% 33.3% 11.8% 6.7% 10.0% 5.9% 12.0% 15.4% 11.1% 7.7% fragile state.* Policy inconsistency 16.7% 25.0% 20.8% 41.2% 20.0% 30.0% 33.3% 16.0% 0.0% 18.5% 38.5% Weak social cohesion 16.7% 12.5% 2.1% 0.0% 6.7% 10.0% 2.0% 4.0% 7.7% 7.4% 0.0% Weak institutional capacity 0.0% 12.5% 14.6% 11.8% 26.7% 23.3% 23.5% 20.0% 23.1% 22.2% 7.7% Food insecurity 8.3% 0.0% 4.2% 11.8% 6.7% 23.3% 3.9% 8.0% 7.7% 7.4% 7.7% High levels of corruption 0.0% 18.8% 25.0% 29.4% 26.7% 13.3% 35.3% 28.0% 23.1% 22.2% 53.8% Weak accountability 0.0% 6.3% 10.4% 5.9% 20.0% 13.3% 21.6% 24.0% 7.7% 25.9% 7.7% Social vulnerability 8.3% 0.0% 4.2% 11.8% 26.7% 6.7% 9.8% 12.0% 15.4% 7.4% 0.0% Political uncertainty 8.3% 12.5% 16.7% 11.8% 20.0% 23.3% 29.4% 32.0% 38.5% 44.4% 38.5% High inequality 0.0% 0.0% 2.1% 0.0% 6.7% 3.3% 2.0% 8.0% 0.0% 0.0% 7.7% Debt unsustainability and lack of 8.3% 37.5% 18.8% 17.6% 13.3% 13.3% 13.7% 12.0% 7.7% 14.8% 23.1% access to development finance *Significantly different between stakeholder groups B. Overall Attitudes toward the World Bank Group Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the 13 6.38 2.29 16 6.06 2.59 49 6.78 2.12 18 6.28 2.11 16 6.81 2.69 30 5.87 2.00 51 5.41 2.55 25 7.32 1.75 12 4.92 2.23 27 7.30 2.28 13 7.23 2.31 World Bank Group in Zimbabwe?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in 13 5.69 1.89 13 5.46 2.15 49 6.24 1.85 17 7.06 2.14 14 6.64 1.65 29 6.48 2.01 45 5.80 2.14 24 6.21 1.98 12 5.83 1.99 27 6.78 2.14 13 6.46 2.07 Zimbabwe. (1-Not effective at all, 10-Very effective) 66 World Bank Group Country Opinion Survey 2017: Zimbabwe B. Overall Attitudes toward the World Bank Group (continued) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help 13 5.23 1.88 14 5.36 2.34 44 6.98 1.56 16 6.31 2.39 14 7.00 2.35 26 6.46 1.90 37 6.57 2.58 20 7.35 1.87 12 5.42 2.23 27 7.15 2.11 13 6.77 1.88 Zimbabwe solve its most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 67 World Bank Group Country Opinion Survey 2017: Zimbabwe B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s impact on development results in Zimbabwe, in which sectors do you believe the Wor ld Bank Group should focus most of its resources (financial and knowledge services) in Zimbabwe? (Choose no more than THREE) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Energy 7.7% 6.3% 14.3% 5.6% 6.3% 6.7% 5.8% 12.0% 15.4% 11.1% 7.7% Water and sanitation* 7.7% 0.0% 16.3% 33.3% 6.3% 3.3% 11.5% 4.0% 0.0% 7.4% 7.7% Environmental management 7.7% 0.0% 2.0% 0.0% 0.0% 10.0% 1.9% 4.0% 0.0% 0.0% 0.0% HIV/AIDS 7.7% 12.5% 2.0% 16.7% 18.8% 3.3% 5.8% 0.0% 0.0% 7.4% 7.7% Health 7.7% 0.0% 10.2% 22.2% 12.5% 3.3% 11.5% 4.0% 7.7% 3.7% 15.4% Financial sector development 7.7% 12.5% 6.1% 5.6% 6.3% 3.3% 15.4% 16.0% 15.4% 14.8% 7.7% Social protection 0.0% 6.3% 4.1% 0.0% 6.3% 3.3% 3.8% 4.0% 0.0% 3.7% 7.7% Gender equity 7.7% 6.3% 2.0% 0.0% 0.0% 3.3% 3.8% 8.0% 0.0% 3.7% 0.0% Private sector development 30.8% 31.3% 24.5% 22.2% 18.8% 36.7% 25.0% 24.0% 15.4% 33.3% 61.5% Education 0.0% 0.0% 4.1% 0.0% 0.0% 6.7% 7.7% 0.0% 7.7% 7.4% 7.7% Public sector governance/reform 38.5% 43.8% 34.7% 27.8% 37.5% 40.0% 38.5% 56.0% 15.4% 48.1% 53.8% Security/stabilization/reconstruction 0.0% 0.0% 0.0% 0.0% 6.3% 10.0% 3.8% 8.0% 0.0% 3.7% 0.0% Global/regional integration 0.0% 6.3% 8.2% 5.6% 18.8% 6.7% 1.9% 4.0% 7.7% 0.0% 7.7% Food security 15.4% 6.3% 10.2% 5.6% 0.0% 0.0% 9.6% 12.0% 0.0% 7.4% 7.7% Urban development* 0.0% 0.0% 2.0% 16.7% 0.0% 0.0% 0.0% 4.0% 0.0% 0.0% 7.7% Judiciary reform 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Economic growth 30.8% 50.0% 49.0% 27.8% 50.0% 36.7% 36.5% 28.0% 30.8% 40.7% 15.4% Disaster risk management 0.0% 6.3% 0.0% 0.0% 0.0% 3.3% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 0.0% 4.1% 0.0% 6.3% 3.3% 11.5% 4.0% 7.7% 7.4% 7.7% Job creation/employment 7.7% 6.3% 20.4% 5.6% 12.5% 13.3% 15.4% 24.0% 15.4% 18.5% 23.1% Local governance and institutions* 15.4% 12.5% 4.1% 33.3% 6.3% 10.0% 5.8% 4.0% 7.7% 7.4% 0.0% Information and communications 15.4% 6.3% 6.1% 5.6% 6.3% 3.3% 1.9% 4.0% 0.0% 3.7% 0.0% technology Transport* 0.0% 0.0% 8.2% 27.8% 18.8% 10.0% 9.6% 12.0% 38.5% 3.7% 7.7% Agriculture and rural development 30.8% 37.5% 16.3% 5.6% 6.3% 13.3% 13.5% 8.0% 7.7% 14.8% 0.0% Trade and exports 7.7% 6.3% 8.2% 0.0% 6.3% 20.0% 5.8% 12.0% 7.7% 0.0% 7.7% Crime and violence prevention 0.0% 0.0% 2.0% 0.0% 6.3% 0.0% 1.9% 0.0% 15.4% 3.7% 7.7% Natural resource management 7.7% 18.8% 12.2% 11.1% 6.3% 6.7% 9.6% 4.0% 15.4% 0.0% 0.0% Social cohesion 0.0% 0.0% 0.0% 0.0% 6.3% 3.3% 1.9% 8.0% 0.0% 0.0% 0.0% Climate change 7.7% 0.0% 4.1% 0.0% 0.0% 3.3% 5.8% 4.0% 0.0% 11.1% 0.0% Land policy and reform 15.4% 12.5% 6.1% 5.6% 6.3% 6.7% 7.7% 0.0% 0.0% 0.0% 7.7% Poverty reduction 23.1% 6.3% 16.3% 16.7% 25.0% 10.0% 13.5% 4.0% 23.1% 22.2% 7.7% Anti corruption 0.0% 6.3% 2.0% 0.0% 0.0% 0.0% 9.6% 16.0% 15.4% 7.4% 15.4% *Significantly different between stakeholder groups 68 World Bank Group Country Opinion Survey 2017: Zimbabwe B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Zimbabwe Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Donor funded trust funds and grants 13 5.08 2.33 14 5.86 2.28 41 6.37 2.36 16 6.13 2.28 15 5.20 1.42 26 5.38 1.98 37 6.38 2.56 23 6.65 1.85 11 4.55 2.34 25 6.16 2.67 12 5.75 2.99 Analytical studies and reports 13 5.23 2.35 13 6.08 2.47 44 6.82 2.07 14 6.50 1.79 15 6.07 1.28 28 6.18 1.66 39 6.26 2.36 23 7.00 1.98 12 6.08 1.98 26 6.96 2.18 13 6.85 2.12 Training and capacity building workshops 12 6.50 1.73 14 6.71 1.82 44 7.25 1.83 16 6.94 1.81 14 5.57 1.87 28 6.32 2.26 38 6.26 2.55 23 7.35 1.87 12 6.00 1.71 26 6.65 2.37 12 5.67 2.31 IFC Advisory Services 9 5.56 2.30 12 5.42 1.51 33 5.88 2.61 11 5.36 2.80 9 5.11 1.62 24 6.04 2.35 27 5.44 2.29 19 7.00 2.11 8 4.88 1.25 24 6.25 2.05 10 6.60 2.50 69 World Bank Group Country Opinion Survey 2017: Zimbabwe B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Zimbabwe? Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ Greatest Value President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Bringing together different groups of 23.1% 0.0% 8.3% 22.2% 0.0% 23.3% 12.2% 4.3% 8.3% 11.1% 7.7% stakeholders Capacity development 30.8% 18.8% 29.2% 33.3% 25.0% 10.0% 8.2% 17.4% 25.0% 25.9% 7.7% Policy advice, studies, analyses 15.4% 31.3% 25.0% 22.2% 25.0% 36.7% 16.3% 0.0% 16.7% 22.2% 46.2% Financial resources 7.7% 12.5% 20.8% 5.6% 25.0% 20.0% 18.4% 39.1% 25.0% 7.4% 23.1% Data and statistics 7.7% 6.3% 4.2% 11.1% 6.3% 0.0% 8.2% 13.0% 0.0% 3.7% 7.7% Promoting knowledge sharing 7.7% 6.3% 6.3% 0.0% 0.0% 0.0% 4.1% 0.0% 0.0% 0.0% 0.0% Implementation support 0.0% 6.3% 2.1% 0.0% 0.0% 0.0% 6.1% 4.3% 16.7% 7.4% 0.0% Mobilizing third party financial 15.4% 0.0% 4.2% 5.6% 0.0% 3.3% 8.2% 8.7% 0.0% 7.4% 7.7% resources Donor coordination 7.7% 12.5% 0.0% 0.0% 6.3% 3.3% 4.1% 0.0% 0.0% 7.4% 0.0% Strategy formulation 0.0% 6.3% 0.0% 0.0% 12.5% 3.3% 14.3% 13.0% 8.3% 7.4% 7.7% Other* 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ 2nd Greatest Value President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Bringing together different groups of 0.0% 12.5% 4.3% 0.0% 6.3% 0.0% 8.2% 0.0% 0.0% 0.0% 8.3% stakeholders Capacity development 0.0% 12.5% 10.6% 11.1% 6.3% 23.3% 18.4% 4.2% 0.0% 22.2% 8.3% Policy advice, studies, analyses* 36.4% 6.3% 12.8% 11.1% 25.0% 6.7% 18.4% 45.8% 8.3% 18.5% 8.3% Financial resources 27.3% 25.0% 14.9% 16.7% 6.3% 6.7% 4.1% 4.2% 8.3% 14.8% 0.0% Data and statistics 9.1% 0.0% 6.4% 5.6% 18.8% 6.7% 12.2% 4.2% 25.0% 3.7% 16.7% Promoting knowledge sharing 0.0% 0.0% 6.4% 16.7% 0.0% 13.3% 8.2% 4.2% 16.7% 3.7% 0.0% Implementation support 9.1% 6.3% 8.5% 16.7% 12.5% 13.3% 2.0% 4.2% 8.3% 3.7% 8.3% Mobilizing third party financial 0.0% 18.8% 17.0% 16.7% 0.0% 13.3% 10.2% 16.7% 8.3% 22.2% 8.3% resources Donor coordination 18.2% 12.5% 14.9% 5.6% 12.5% 3.3% 4.1% 8.3% 8.3% 0.0% 16.7% Strategy formulation 0.0% 6.3% 4.3% 0.0% 12.5% 13.3% 14.3% 8.3% 16.7% 11.1% 25.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 70 World Bank Group Country Opinion Survey 2017: Zimbabwe B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Zimbabwe? (1-Strongly disagree, 10-Strongly agree) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays 13 5.69 2.46 15 6.00 2.48 49 6.61 2.29 17 6.24 2.84 15 6.20 2.46 29 5.86 2.26 45 6.33 2.35 25 7.20 1.78 11 5.27 2.53 24 6.71 2.39 13 5.77 1.88 a relevant role in development in Zimbabwe The World Bank Group’s work is aligned with what I consider the development priorities for 13 5.85 1.68 14 5.71 2.27 47 6.47 2.32 17 6.88 2.03 14 6.29 1.77 29 6.28 1.67 42 6.17 2.11 25 6.72 1.97 10 5.80 1.87 25 6.28 2.88 12 6.50 2.35 Zimbabwe To what extent is the World Bank Group an effective development partner in Zimbabwe, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs 13 4.85 1.46 13 4.77 1.83 46 5.78 1.93 17 5.65 2.18 14 5.21 1.53 28 5.07 1.63 43 5.47 1.84 25 5.44 1.66 13 4.69 1.89 25 6.08 1.85 12 5.08 2.02 Flexibility (in terms of the institution’s 12 5.17 1.34 13 4.69 2.63 43 5.33 2.03 17 5.65 1.77 13 5.54 1.61 27 5.81 1.84 40 5.40 2.11 25 5.64 1.73 11 5.18 1.40 24 5.08 2.12 12 5.33 2.39 products and services) Flexibility (in terms of changing country 13 4.15 1.52 13 4.85 2.34 45 5.69 1.88 17 5.47 1.81 13 4.77 1.54 28 5.43 2.17 40 4.93 2.06 25 5.16 1.57 10 4.80 1.99 25 5.56 2.06 13 5.31 2.46 circumstances) Being inclusive 13 5.69 2.43 13 5.69 2.46 45 6.24 2.12 17 6.71 2.31 14 5.29 2.16 28 6.14 2.30 43 5.23 2.65 25 6.24 2.05 11 6.00 1.90 26 5.69 2.20 12 5.25 2.42 Openness (sharing data and other 13 6.38 1.56 13 6.54 1.98 48 7.00 2.15 17 7.47 2.10 14 6.93 2.20 28 6.61 2.06 43 6.98 2.10 24 7.00 2.06 12 6.58 2.02 26 6.58 2.28 13 6.62 2.06 information) Collaboration with the Government 13 5.92 2.25 12 6.33 2.19 46 6.78 1.92 17 7.29 2.31 13 6.92 1.89 29 6.34 1.99 41 6.63 2.19 25 6.76 1.69 11 6.64 2.20 26 7.04 2.18 13 6.54 2.30 The speed in which it gets things 12 4.42 1.68 13 5.31 2.81 44 6.11 1.91 16 5.44 2.31 13 4.85 1.21 27 5.93 1.82 34 5.71 2.20 24 6.00 2.28 12 5.33 2.77 24 5.63 1.93 12 5.33 2.10 accomplished on the ground Helping to bring discipline/effective supervision to implementation of investment 10 6.30 2.58 12 5.75 2.34 41 6.76 2.24 17 6.35 1.97 13 5.69 1.80 27 5.89 1.99 36 6.69 2.21 24 6.67 1.88 13 5.62 2.29 24 6.58 2.28 10 5.20 2.39 projects Collaboration with civil society* 11 5.73 2.00 11 6.00 2.37 36 7.08 2.05 17 7.06 1.71 13 4.77 2.71 27 6.70 2.09 44 5.82 2.69 24 7.58 2.22 12 6.33 2.46 24 6.67 2.37 12 5.67 2.31 Staff accessibility 11 5.91 1.76 13 5.77 2.45 44 6.73 1.82 17 6.47 2.35 13 7.31 2.25 27 6.00 2.02 38 5.63 2.32 24 6.00 2.36 12 5.83 2.44 20 5.85 2.01 13 6.38 2.36 Collaboration with other donors and 11 7.55 1.63 11 6.91 1.92 39 7.46 1.98 16 7.75 1.65 15 6.53 2.47 27 7.15 2.05 37 6.95 2.04 23 7.70 2.18 12 6.33 2.35 25 7.28 2.32 13 6.77 2.55 development partners Collaboration with the private sector 10 6.50 2.22 12 6.75 2.96 32 6.91 1.63 14 6.57 1.91 10 7.50 1.35 28 6.14 2.01 34 6.47 2.34 25 6.76 2.44 11 6.27 2.28 24 6.29 2.51 11 5.91 2.12 Collaboration with the UN 12 6.33 2.64 10 6.10 2.38 35 8.06 1.92 14 7.21 2.01 14 6.36 2.37 26 7.54 1.90 29 7.17 2.28 25 8.04 2.11 11 6.64 2.11 25 7.76 2.11 11 7.00 2.32 Straightforwardness and honesty* 13 5.08 2.56 13 5.85 2.12 44 7.09 2.08 15 7.40 2.35 15 6.80 1.90 27 6.26 1.81 36 7.11 2.05 24 7.54 2.02 11 5.73 2.15 23 7.26 2.65 12 6.42 2.02 Treating clients and stakeholders in 12 5.67 2.02 13 6.54 2.60 44 7.52 2.12 16 6.25 2.27 14 7.36 2.34 27 6.00 2.09 39 7.33 2.14 24 7.33 2.26 10 6.50 2.32 23 7.09 2.17 13 6.62 2.47 Zimbabwe with respect Being a long-term partner 11 6.45 1.69 13 6.92 2.40 46 7.24 2.51 16 7.75 1.77 14 7.07 2.23 29 6.79 2.14 39 7.64 1.86 25 7.44 2.40 11 5.73 2.49 24 7.25 2.47 11 6.91 2.47 *Significantly different between stakeholder groups 71 World Bank Group Country Opinion Survey 2017: Zimbabwe B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Zimbabwe? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Not client focused 0.0% 6.7% 8.5% 0.0% 0.0% 0.0% 0.0% 4.0% 7.7% 11.1% 15.4% Not willing to honestly criticize policies and reform efforts in the 7.7% 20.0% 10.6% 22.2% 20.0% 40.0% 31.4% 16.0% 0.0% 25.9% 38.5% country* Staff too inaccessible 0.0% 6.7% 4.3% 0.0% 6.7% 6.7% 9.8% 12.0% 23.1% 3.7% 0.0% World Bank Group’s processes too 53.8% 33.3% 31.9% 33.3% 26.7% 23.3% 9.8% 28.0% 23.1% 22.2% 7.7% slow Not aligned with other donors’ work 7.7% 0.0% 4.3% 0.0% 6.7% 3.3% 2.0% 4.0% 0.0% 0.0% 0.0% Not aligned with country priorities 15.4% 13.3% 12.8% 5.6% 6.7% 10.0% 2.0% 0.0% 7.7% 7.4% 0.0% Not adequately sensitive to 23.1% 26.7% 21.3% 16.7% 13.3% 3.3% 23.5% 28.0% 7.7% 22.2% 23.1% political/social realities in Zimbabwe Arrogant in its approach 7.7% 6.7% 2.1% 0.0% 6.7% 0.0% 2.0% 4.0% 7.7% 0.0% 0.0% Not exploring alternative policy 7.7% 0.0% 2.1% 5.6% 6.7% 6.7% 9.8% 8.0% 7.7% 11.1% 7.7% options Not collaborating enough with stakeholders outside the 0.0% 0.0% 2.1% 16.7% 20.0% 30.0% 25.5% 12.0% 7.7% 33.3% 23.1% Government* Its advice and strategies do not lend themselves to practical problem 0.0% 13.3% 6.4% 5.6% 13.3% 3.3% 9.8% 0.0% 7.7% 7.4% 0.0% solving Not enough public disclosure of its 7.7% 13.3% 14.9% 16.7% 6.7% 20.0% 21.6% 16.0% 15.4% 11.1% 15.4% work Too influenced by developed 38.5% 40.0% 40.4% 22.2% 6.7% 20.0% 11.8% 32.0% 23.1% 18.5% 7.7% countries* World Bank Group’s processes too 23.1% 0.0% 23.4% 22.2% 20.0% 13.3% 2.0% 16.0% 7.7% 11.1% 15.4% complex The credibility of its knowledge/data 0.0% 0.0% 2.1% 0.0% 0.0% 3.3% 2.0% 0.0% 15.4% 0.0% 7.7% Inadequate number of World Bank Group staff members located in the 0.0% 0.0% 2.1% 11.1% 20.0% 3.3% 3.9% 4.0% 7.7% 11.1% 15.4% country Other 0.0% 0.0% 0.0% 5.6% 0.0% 0.0% 0.0% 0.0% 0.0% 3.7% 0.0% Don’t know 0.0% 6.7% 2.1% 0.0% 0.0% 0.0% 11.8% 0.0% 7.7% 0.0% 7.7% *Significantly different between stakeholder groups 72 World Bank Group Country Opinion Survey 2017: Zimbabwe B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than THREE) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other The World Bank Group does not do 0.0% 25.0% 6.4% 0.0% 26.7% 10.0% 7.8% 8.0% 0.0% 14.8% 7.7% adequate follow through/follow-up Lack of/inadequate levels of capacity 7.7% 6.3% 23.4% 38.9% 26.7% 20.0% 25.5% 44.0% 38.5% 22.2% 38.5% in the Government Reforms are not well thought out in 53.8% 31.3% 29.8% 38.9% 33.3% 13.3% 13.7% 12.0% 7.7% 33.3% 23.1% light of country challenges* Poor coordination within the 15.4% 12.5% 23.4% 22.2% 13.3% 30.0% 15.7% 20.0% 30.8% 25.9% 30.8% Government The Government works inefficiently 7.7% 12.5% 10.6% 16.7% 20.0% 20.0% 29.4% 24.0% 23.1% 22.2% 23.1% Poor donor coordination 7.7% 25.0% 8.5% 5.6% 0.0% 20.0% 7.8% 8.0% 15.4% 3.7% 7.7% The World Bank Group is not sensitive enough to political/social 38.5% 25.0% 34.0% 22.2% 13.3% 23.3% 21.6% 20.0% 15.4% 29.6% 23.1% realities on the ground Political pressures and obstacles* 7.7% 6.3% 25.5% 11.1% 26.7% 33.3% 45.1% 52.0% 23.1% 29.6% 23.1% There is not an adequate level of 7.7% 12.5% 10.6% 11.1% 13.3% 10.0% 29.4% 12.0% 15.4% 25.9% 15.4% citizen/civil society participation The World Bank Group works too 23.1% 25.0% 12.8% 16.7% 13.3% 3.3% 0.0% 4.0% 23.1% 7.4% 0.0% slowly* Poor coordination within the World 15.4% 6.3% 10.6% 11.1% 0.0% 13.3% 5.9% 0.0% 15.4% 7.4% 7.7% Bank Group Policy inconsistencies across the 7.7% 25.0% 25.5% 22.2% 20.0% 30.0% 43.1% 24.0% 23.1% 25.9% 30.8% Government Inadequate funding 30.8% 18.8% 25.5% 22.2% 13.3% 3.3% 5.9% 4.0% 15.4% 14.8% 15.4% Other 0.0% 6.3% 2.1% 0.0% 13.3% 0.0% 3.9% 4.0% 7.7% 0.0% 7.7% *Significantly different between stakeholder groups To what extent do you believe that the World Bank Group’s work and support help the poorest in Zimbabwe? (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other To a fully sufficient degree 0.0% 0.0% 12.2% 18.8% 6.7% 13.3% 5.9% 16.7% 8.3% 3.7% 23.1% To a somewhat sufficient degree 46.2% 50.0% 36.7% 31.3% 33.3% 46.7% 39.2% 41.7% 41.7% 29.6% 15.4% To a somewhat insufficient degree 30.8% 31.3% 32.7% 37.5% 40.0% 20.0% 33.3% 29.2% 50.0% 37.0% 30.8% To a very insufficient degree 7.7% 12.5% 12.2% 12.5% 13.3% 3.3% 9.8% 12.5% 0.0% 25.9% 23.1% Don’t know 15.4% 6.3% 6.1% 0.0% 6.7% 16.7% 11.8% 0.0% 0.0% 3.7% 7.7% 73 World Bank Group Country Opinion Survey 2017: Zimbabwe B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Beneficiaries 23.1% 18.8% 27.1% 41.2% 20.0% 13.3% 20.0% 8.3% 15.4% 14.8% 7.7% Youth/university groups 7.7% 0.0% 10.4% 5.9% 13.3% 10.0% 12.0% 12.5% 7.7% 22.2% 0.0% Private sector* 53.8% 31.3% 37.5% 23.5% 26.7% 63.3% 26.0% 45.8% 30.8% 44.4% 61.5% Local government* 30.8% 6.3% 27.1% 76.5% 6.7% 23.3% 10.0% 12.5% 38.5% 22.2% 15.4% Donor community 0.0% 0.0% 6.3% 11.8% 20.0% 3.3% 6.0% 0.0% 15.4% 0.0% 0.0% NGOs/Community Based 0.0% 6.3% 6.3% 0.0% 26.7% 6.7% 56.0% 25.0% 0.0% 18.5% 15.4% Organizations* Academia/think tanks/research 0.0% 6.3% 20.8% 5.9% 13.3% 10.0% 20.0% 8.3% 0.0% 48.1% 23.1% institutes* Parliament* 38.5% 68.8% 16.7% 5.9% 6.7% 6.7% 10.0% 20.8% 15.4% 0.0% 0.0% Foundations 0.0% 0.0% 0.0% 0.0% 0.0% 3.3% 0.0% 0.0% 0.0% 0.0% 7.7% Media* 0.0% 0.0% 2.1% 5.9% 0.0% 3.3% 8.0% 50.0% 7.7% 3.7% 0.0% UN and regional peace keeping 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.0% 0.0% 0.0% 3.7% 0.0% forces Emerging donors 7.7% 0.0% 4.2% 5.9% 0.0% 3.3% 4.0% 0.0% 0.0% 7.4% 0.0% UN agencies* 0.0% 6.3% 10.4% 5.9% 33.3% 3.3% 2.0% 4.2% 0.0% 7.4% 15.4% Regional organizations (e.g., MEFMI, 15.4% 6.3% 14.6% 5.9% 6.7% 20.0% 6.0% 4.2% 30.8% 0.0% 7.7% AU, SADC) Political parties 7.7% 31.3% 6.3% 5.9% 6.7% 6.7% 6.0% 0.0% 7.7% 7.4% 15.4% Other 7.7% 18.8% 6.3% 0.0% 6.7% 0.0% 8.0% 0.0% 0.0% 0.0% 15.4% Don’t know 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.0% 0.0% 0.0% 0.0% 7.7% *Significantly different between stakeholder groups In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your country? (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other More effective collaboration 27.3% 14.3% 20.9% 11.8% 20.0% 16.7% 8.5% 33.3% 8.3% 24.0% 15.4% The same level of effective 45.5% 42.9% 44.2% 35.3% 46.7% 43.3% 44.7% 45.8% 66.7% 40.0% 53.8% collaboration Less effective collaboration 9.1% 14.3% 14.0% 29.4% 20.0% 13.3% 12.8% 16.7% 16.7% 8.0% 7.7% Don't know 18.2% 28.6% 20.9% 23.5% 13.3% 26.7% 34.0% 4.2% 8.3% 28.0% 23.1% 74 World Bank Group Country Opinion Survey 2017: Zimbabwe C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Zimbabwe? (1-Not effective at all, 10-Very effective) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Social protection 6 4.83 2.32 10 3.90 1.45 33 5.18 2.23 9 3.56 1.59 9 4.78 2.22 19 4.42 1.64 25 4.44 1.94 15 5.07 1.83 12 4.50 2.07 21 4.43 2.04 11 3.55 1.75 Private sector development 13 5.85 1.99 11 6.09 1.87 37 6.14 1.96 12 5.25 1.96 12 6.33 1.92 29 5.93 1.56 34 6.29 1.51 20 6.10 2.13 10 5.60 1.78 24 5.71 1.81 12 5.83 1.99 Education 10 5.30 1.95 10 4.70 1.64 33 6.36 1.97 12 5.17 2.17 9 6.00 2.24 24 6.25 1.62 35 6.34 1.91 20 6.40 1.98 11 5.64 2.38 23 6.26 2.18 11 5.00 1.61 Public sector governance/reform 13 6.08 2.10 12 6.00 2.52 43 6.88 2.03 16 6.87 2.09 13 5.62 1.89 28 5.36 1.77 38 6.16 2.11 22 6.14 2.27 10 5.40 2.32 24 6.08 2.30 13 5.31 2.18 Energy 8 5.38 1.30 10 6.10 2.08 33 6.03 2.14 11 5.09 1.76 9 4.89 2.03 23 5.87 1.98 27 5.70 1.98 18 5.72 2.22 9 5.22 1.56 23 5.83 1.70 10 5.30 2.26 Water and sanitation 10 6.00 1.56 11 5.64 2.25 42 6.57 1.93 15 7.67 1.59 12 5.33 1.87 27 6.63 1.90 33 6.97 1.78 21 6.67 1.62 12 7.00 2.17 23 6.26 2.30 12 6.08 2.19 Health 9 6.89 1.76 9 5.44 2.07 38 6.89 2.14 15 6.87 2.64 11 6.18 1.99 27 7.07 2.02 34 7.03 2.17 22 6.41 2.17 10 6.70 2.11 23 6.87 2.28 10 5.80 1.93 Financial sector development 11 7.18 1.25 11 6.73 2.00 38 6.61 1.92 12 7.00 2.56 12 5.25 2.45 29 6.24 1.90 35 6.71 2.22 22 6.59 2.46 11 6.73 1.85 22 6.50 2.46 12 6.00 1.86 Transport 8 4.13 1.81 9 6.78 0.97 35 5.29 2.24 10 4.20 2.15 7 5.43 2.64 26 4.96 2.11 26 4.69 2.46 18 5.06 1.70 10 5.60 2.01 21 5.57 1.86 11 4.09 1.92 Agriculture and rural development 12 5.08 2.11 10 5.10 2.18 34 5.59 2.16 12 3.92 1.98 9 4.22 2.54 24 4.54 1.53 31 5.45 2.55 21 5.33 2.06 11 4.64 1.86 20 5.30 1.98 11 4.27 2.00 Natural resource management 8 4.75 2.05 9 4.56 1.59 33 5.73 1.99 10 4.50 1.78 8 4.13 1.96 23 5.61 1.92 29 5.28 2.37 20 5.25 2.22 11 5.18 1.78 19 4.53 1.87 11 4.82 1.94 Climate change 9 5.22 1.99 10 6.00 2.21 32 6.25 2.21 13 6.92 1.98 10 6.20 2.20 26 6.23 1.95 32 6.31 2.21 19 6.68 2.06 11 6.55 2.25 21 5.38 2.27 11 4.91 1.97 Poverty reduction 12 5.17 1.70 10 5.80 1.87 41 6.02 2.19 14 6.00 1.96 11 5.36 2.69 27 5.52 1.72 39 6.31 2.23 22 6.41 2.15 11 5.82 1.94 24 6.21 2.15 11 5.73 1.74 Economic growth 11 5.36 1.69 12 6.67 2.23 39 5.92 1.94 14 7.00 1.88 13 5.54 2.11 29 6.14 1.68 38 6.18 2.19 22 6.36 2.42 11 5.91 2.43 25 5.96 2.23 11 5.55 2.02 Disaster risk management 8 5.25 1.83 9 5.56 1.33 32 6.09 2.13 12 6.42 2.39 10 5.80 1.87 22 5.73 1.83 27 5.59 2.29 20 5.70 2.32 11 6.27 1.01 20 5.10 1.80 11 5.45 2.16 Equality of opportunity 8 7.00 1.20 10 6.40 2.63 34 5.53 2.15 11 5.82 1.83 9 7.22 2.17 24 5.38 2.04 27 5.85 1.97 20 6.15 1.79 10 6.00 1.94 21 5.71 2.31 11 5.73 2.33 HIV/AIDS 8 7.25 2.19 10 7.00 2.83 35 6.34 2.26 13 6.62 1.66 8 6.00 2.51 24 6.75 2.21 33 7.09 1.94 21 6.52 2.02 11 5.82 2.23 22 6.73 2.12 11 5.45 2.34 Local governance and institutions 12 5.42 1.73 10 5.40 1.96 38 5.63 1.98 16 6.50 2.73 10 5.30 1.77 28 5.46 1.62 33 5.73 2.14 21 5.76 2.10 10 6.30 2.00 20 5.70 2.30 12 5.08 2.15 Social cohesion 8 5.88 1.96 10 5.50 1.72 33 5.91 2.05 12 5.42 2.15 8 5.75 0.89 25 5.12 1.36 28 5.50 1.84 20 5.70 2.08 10 5.40 2.27 21 5.57 2.18 11 4.91 1.81 Land policy and reform 10 3.80 1.32 11 4.09 3.11 30 4.50 2.40 11 4.73 2.15 11 4.73 1.56 27 4.11 1.97 25 4.44 2.58 18 4.56 2.20 10 4.20 1.99 21 5.14 2.31 12 4.67 2.10 Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in 13 5.46 1.76 14 5.50 2.59 49 6.31 2.06 17 6.76 2.08 15 6.53 1.60 27 6.48 1.37 43 6.63 1.65 25 6.72 1.90 11 6.64 1.69 25 5.96 2.26 13 5.62 1.85 Zimbabwe? (1-To no degree at all, 10-To a very significant degree) 75 World Bank Group Country Opinion Survey 2017: Zimbabwe C. World Bank Group’s Effectiveness and Results (continued) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How prepared do you believe Zimbabwe’s government systems are for eventual project 13 7.08 1.75 14 6.79 2.64 47 6.68 2.21 16 5.81 2.14 15 4.47 1.73 28 4.36 1.93 47 4.36 2.40 24 4.75 2.33 12 5.33 1.56 21 4.90 2.02 13 5.15 2.34 implementation?* (1-Not prepared at all, 10-Extremely prepared) *Significantly different between stakeholder groups Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group help to build/strengthen existing country 13 6.31 1.93 14 6.57 2.06 42 6.74 2.29 15 6.67 1.76 13 6.08 1.98 28 5.93 1.94 38 6.24 2.05 25 6.12 1.99 12 5.67 1.97 24 6.33 1.81 12 5.83 2.86 systems in Zimbabwe? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Zimbabwe? (1-Strongly disagree, 10-Strongly agree) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial 13 3.92 1.44 14 3.93 1.98 41 5.02 2.25 16 4.44 2.53 13 4.00 1.73 28 4.61 1.95 39 4.69 1.94 25 4.52 1.78 12 4.50 2.24 26 5.58 2.04 12 4.58 2.91 instruments meet the needs of Zimbabwe The World Bank Group meets Zimbabwe’s 13 5.77 1.36 14 5.64 2.65 46 6.37 2.28 17 6.18 1.81 15 6.73 1.22 28 6.25 1.97 43 6.56 2.28 25 5.92 1.93 11 6.64 1.91 27 6.00 2.13 12 6.08 2.23 needs for knowledge services D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Weekly 46.2% 0.0% 12.2% 11.1% 37.5% 20.0% 2.0% 36.0% 8.3% 22.2% 7.7% Monthly 15.4% 50.0% 32.7% 33.3% 31.3% 33.3% 28.6% 32.0% 41.7% 25.9% 53.8% A few times a year 23.1% 18.8% 44.9% 22.2% 18.8% 36.7% 40.8% 24.0% 25.0% 29.6% 38.5% Rarely 15.4% 18.8% 8.2% 27.8% 6.3% 6.7% 22.4% 8.0% 25.0% 22.2% 0.0% Never 0.0% 12.5% 2.0% 5.6% 6.3% 3.3% 6.1% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 76 World Bank Group Country Opinion Survey 2017: Zimbabwe D. The World Bank Group’s Knowledge Work and Activities (continued) In Zimbabwe, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 11 5.27 1.68 11 4.73 2.00 41 5.78 1.80 15 5.60 2.23 13 5.62 1.04 27 4.93 1.24 36 5.47 1.81 23 5.26 1.86 11 5.09 1.92 25 5.24 1.76 13 6.08 1.98 Include appropriate level of stakeholder 10 4.50 0.97 13 6.15 1.86 44 6.32 1.99 15 6.80 2.11 14 6.64 1.50 28 6.11 1.66 39 5.67 2.14 24 6.17 1.95 12 6.17 1.95 24 5.21 1.79 12 6.25 2.38 involvement during preparation Lead to practical solutions 11 5.09 2.47 13 5.08 1.98 45 6.42 1.91 17 6.41 2.18 14 5.64 1.39 28 5.25 1.94 41 5.80 1.99 24 5.67 1.69 11 6.09 2.02 25 5.56 1.96 12 5.33 2.10 Are accessible (well written and easy to 11 5.36 1.57 13 4.85 2.30 45 6.93 2.10 16 5.81 2.51 14 6.86 2.07 28 6.14 1.88 40 6.40 1.91 24 6.42 1.84 12 6.17 1.80 27 6.15 1.92 13 6.92 1.50 understand) Are source of relevant information on global 10 6.10 2.56 13 6.54 2.76 46 7.13 2.46 17 6.82 2.13 14 6.86 2.28 28 7.00 2.16 41 7.27 2.01 24 7.12 2.19 12 6.25 1.76 27 6.52 1.97 12 7.33 1.61 good practices Are relevant to country challenges 11 5.55 1.63 13 5.31 2.25 46 6.09 2.17 17 6.47 2.62 14 6.57 1.91 28 5.50 1.99 40 6.40 2.05 24 6.25 2.19 12 5.92 1.83 27 5.93 2.29 13 6.77 2.24 Are adequately disseminated 11 4.91 2.07 12 4.33 2.23 42 5.52 2.07 16 5.63 2.25 14 5.71 1.64 28 5.46 2.35 41 5.12 2.03 24 5.58 2.36 11 5.09 2.17 25 5.60 2.14 13 6.23 2.42 Are translated enough into local language 7 4.29 2.14 13 2.85 1.57 40 3.90 2.20 15 4.73 2.12 11 4.82 1.66 21 4.19 2.25 37 4.41 2.74 23 3.26 1.81 11 4.09 1.87 22 4.23 2.05 10 3.80 2.10 Are adaptable to Zimbabwe’s specific development challenges and country 10 4.80 1.55 13 5.62 1.80 45 5.69 1.92 17 6.12 2.00 14 5.93 1.77 27 4.85 1.96 41 5.54 1.91 24 5.29 1.97 12 6.08 1.73 26 5.50 2.02 12 5.42 1.98 circumstances Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge 13 5.77 1.79 14 6.43 1.50 47 6.68 1.71 17 6.82 1.88 15 6.60 1.24 28 6.71 1.70 44 6.14 2.27 24 6.33 1.86 12 5.83 2.08 27 6.07 2.29 12 6.42 2.19 work and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge 12 6.08 1.73 13 6.15 2.15 46 7.43 2.00 17 7.12 1.73 15 7.13 1.92 27 7.11 1.69 38 7.32 1.65 24 6.83 2.06 12 6.67 1.50 26 7.27 2.43 13 6.92 1.98 work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 77 World Bank Group Country Opinion Survey 2017: Zimbabwe E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds 13 4.54 1.33 13 4.23 1.83 38 5.37 1.98 16 5.50 2.31 11 5.36 1.03 20 4.70 1.84 26 5.35 1.74 18 4.94 1.43 11 4.64 1.36 20 5.70 2.25 11 4.64 1.96 promptly The World Bank Group effectively monitors and evaluates the projects and programs it 13 6.85 1.57 15 6.27 1.91 45 7.24 1.79 17 7.29 1.40 13 5.85 1.91 25 6.68 1.77 35 6.60 1.68 24 6.79 1.82 13 6.38 1.26 25 6.80 1.94 12 6.33 1.56 supports The World Bank Group’s approvals and 13 4.08 1.50 14 4.36 2.37 42 6.07 2.09 16 6.19 2.01 12 5.50 1.31 23 5.87 2.05 28 6.04 1.82 21 5.67 1.96 12 5.00 1.65 22 5.68 1.81 12 6.25 1.91 reviews are done in a timely fashion* The World Bank Group’s “Safeguard Policy” 8 5.50 1.77 12 6.00 2.04 38 6.13 2.21 14 6.21 2.29 8 6.00 2.67 18 6.17 2.07 27 5.74 2.05 19 6.58 1.87 12 6.00 1.71 21 5.81 2.29 10 6.30 1.64 requirements are reasonable The World Bank Group’s conditions on its 11 4.27 2.45 11 4.73 2.57 30 5.57 2.13 12 6.08 2.11 11 7.09 1.70 24 5.29 2.40 28 5.14 2.27 22 6.36 2.38 13 5.08 2.36 24 6.12 2.01 8 5.62 2.50 lending are reasonable The World Bank Group takes decisions 11 3.55 1.86 14 4.36 1.95 35 5.40 1.91 16 5.62 2.92 12 5.75 1.76 25 4.92 2.36 33 5.12 2.19 23 5.39 1.95 12 4.50 2.11 22 5.36 2.11 10 4.50 1.58 quickly in Zimbabwe Working with the World Bank Group 12 5.33 1.83 14 6.14 2.48 45 7.16 2.08 18 7.11 2.56 14 6.00 1.80 29 7.14 1.94 39 7.18 2.28 23 7.48 1.90 12 6.42 1.83 26 6.81 2.45 12 5.83 2.25 increases Zimbabwe’s institutional capacity Where country systems are adequate, the World Bank Group makes appropriate use of 10 6.20 1.81 12 5.33 1.72 37 6.65 1.81 14 6.57 2.85 12 7.00 1.41 25 6.36 2.18 25 6.48 2.16 23 7.17 1.72 11 6.18 1.47 20 6.90 2.17 9 6.22 2.82 them The World Bank Group provides effective 12 5.83 2.29 14 5.50 2.18 44 6.86 2.09 17 7.00 1.73 13 5.69 1.97 26 6.12 2.10 34 6.62 2.09 23 7.00 1.73 12 5.92 1.62 24 6.50 2.11 11 6.27 1.95 implementation support *Significantly different between stakeholder groups Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions 13 6.00 2.00 13 6.69 2.43 43 7.12 1.71 13 7.38 1.71 12 6.42 1.62 28 6.54 1.97 42 6.45 2.12 25 6.92 2.23 12 5.92 1.62 23 6.78 2.21 11 5.73 2.83 that promote private public partnerships in Zimbabwe? (1-To no degree at all, 10-To a very significant degree) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group is adequately staffed in 9 5.22 1.30 10 4.80 1.75 29 6.62 2.23 11 6.45 1.69 11 5.00 1.48 22 5.91 1.97 22 5.77 1.54 18 6.67 1.88 9 5.56 1.42 22 5.95 1.96 11 5.36 2.42 Zimbabwe? (1-To no degree at all, 10-To a very significant degree) 78 World Bank Group Country Opinion Survey 2017: Zimbabwe E. Working with the World Bank Group (continued) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and corrects its work 11 4.45 1.97 12 4.33 2.27 33 6.36 1.76 14 6.07 2.09 12 5.83 1.47 22 5.50 2.20 27 6.22 1.74 21 6.33 1.74 11 4.91 2.34 20 5.95 2.24 9 5.33 2.12 in real time in Zimbabwe?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups The Zimbabwe Reconstruction Fund (ZIMREF) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the 11 5.36 2.91 14 5.07 2.67 41 6.17 2.48 11 5.82 1.89 15 6.27 3.08 21 5.14 2.13 41 4.10 2.71 20 6.05 2.21 10 4.40 0.97 23 5.35 2.71 12 5.58 2.91 Zimbabwe Reconstruction Fund?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators When considering the World Bank Group’s technical assistance that it provides through the Zimbabwe Reconstruction Fund (ZIMREF), which areas do you think the World Bank Group should focus on that would best support the Government’s efforts to build strong systems for eventual project implementation? (Choose no more than THREE) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Procurement processes and systems 50.0% 50.0% 40.5% 18.2% 41.7% 25.0% 38.9% 35.0% 20.0% 27.3% 45.5% Financial management processes 30.0% 8.3% 13.5% 27.3% 58.3% 40.0% 25.0% 35.0% 30.0% 31.8% 45.5% Project management capacity 60.0% 50.0% 40.5% 18.2% 58.3% 20.0% 30.6% 45.0% 50.0% 18.2% 18.2% Donor coordination 10.0% 16.7% 18.9% 36.4% 0.0% 15.0% 11.1% 5.0% 0.0% 22.7% 27.3% Environment and social safeguards 10.0% 0.0% 10.8% 9.1% 8.3% 10.0% 13.9% 0.0% 0.0% 22.7% 9.1% Citizen engagement and public 30.0% 16.7% 16.2% 0.0% 8.3% 20.0% 44.4% 40.0% 30.0% 13.6% 27.3% outreach* Technical project design 30.0% 25.0% 18.9% 9.1% 8.3% 5.0% 13.9% 10.0% 0.0% 9.1% 9.1% Gender mainstreaming 0.0% 25.0% 13.5% 18.2% 8.3% 15.0% 2.8% 0.0% 0.0% 13.6% 9.1% Anticorruption mechanisms 20.0% 8.3% 10.8% 27.3% 16.7% 30.0% 30.6% 40.0% 50.0% 31.8% 27.3% Grievance mechanisms 10.0% 16.7% 0.0% 18.2% 8.3% 15.0% 2.8% 0.0% 20.0% 4.5% 9.1% Monitoring and evaluation 20.0% 16.7% 43.2% 27.3% 41.7% 20.0% 33.3% 15.0% 10.0% 45.5% 27.3% Resource mobilization and co- 10.0% 33.3% 35.1% 45.5% 8.3% 10.0% 22.2% 45.0% 30.0% 22.7% 18.2% financing Other 0.0% 0.0% 5.4% 0.0% 8.3% 5.0% 5.6% 0.0% 0.0% 4.5% 0.0% *Significantly different between stakeholder groups 79 World Bank Group Country Opinion Survey 2017: Zimbabwe E. Working with the World Bank Group (continued) To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD ZIMREF priorities are aligned with the key 10 5.20 1.32 11 5.64 2.50 36 7.33 2.00 11 6.27 2.97 14 6.07 2.06 19 5.84 1.77 28 5.68 2.09 18 6.50 1.47 9 4.67 1.22 20 6.65 2.52 11 6.00 2.49 development priorities in Zimbabwe.* ZIMREF distributes resources in a way that effectively supports the key development 10 4.90 1.66 10 5.20 2.49 33 7.09 1.81 11 6.55 2.02 13 6.08 1.66 19 5.74 1.85 28 6.25 1.92 18 6.28 1.81 9 4.22 1.48 19 6.79 2.15 11 6.45 1.86 priorities in ZIMBABWE.* ZIMREF’s efforts are leading to sustainable 10 4.60 1.58 11 4.64 2.11 32 7.09 1.84 11 7.09 1.92 14 6.00 1.47 19 5.74 1.88 28 5.86 2.29 18 6.39 2.20 9 5.44 1.51 19 6.37 2.09 11 6.36 1.63 results.* ZIMREF collaborates well with the 10 5.50 1.72 11 5.18 2.56 34 7.41 2.11 11 6.55 1.97 14 5.86 2.51 19 5.95 1.87 25 6.32 2.53 18 6.67 1.88 10 5.50 1.58 20 7.10 2.22 11 7.00 1.55 Zimbabwean Government.* The World Bank Group collaborates well with 6 6.17 2.04 8 5.38 2.00 30 7.53 2.21 10 6.40 2.32 14 6.71 1.98 19 6.26 2.51 21 6.10 2.43 18 7.39 1.50 10 5.70 1.42 20 6.65 2.35 10 6.10 2.73 ZIMREF donors. There should be more oversight of how 10 6.30 2.11 11 6.36 2.91 34 7.35 2.37 11 5.73 2.33 13 6.92 2.25 19 6.32 2.31 27 6.89 2.62 18 7.72 1.67 10 6.10 2.33 20 7.40 2.19 11 6.09 2.84 ZIMREF resources are spent. There should be more public information 10 6.90 2.28 11 7.27 2.76 36 8.00 1.99 11 6.91 2.07 14 6.36 2.13 19 6.26 2.81 28 8.07 2.14 18 8.56 1.29 10 6.70 2.11 20 7.75 2.57 11 7.36 2.54 available about the work of ZIMREF.* ZIMREF is flexible and responds to changing 10 4.80 1.14 11 4.73 2.65 29 6.90 2.23 10 5.70 2.98 12 5.08 1.62 18 5.72 2.32 25 5.76 2.31 18 6.11 1.81 10 6.00 2.31 20 6.60 2.37 11 6.27 2.15 conditions in Zimbabwe. *Significantly different between stakeholder groups 80 World Bank Group Country Opinion Survey 2017: Zimbabwe F. The Future Role of the World Bank Group in Zimbabwe Which of the following SHOULD the World Bank Group do to make itself of greater value in Zimbabwe? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Offer more innovative knowledge 0.0% 18.8% 8.3% 5.6% 6.7% 20.0% 9.8% 12.5% 15.4% 19.2% 0.0% services Collaborate more effectively with 61.5% 50.0% 47.9% 50.0% 13.3% 30.0% 21.6% 25.0% 23.1% 26.9% 38.5% Government clients* Work faster 7.7% 18.8% 12.5% 11.1% 6.7% 3.3% 0.0% 4.2% 15.4% 11.5% 0.0% Reach out more to groups outside of 7.7% 18.8% 12.5% 22.2% 20.0% 20.0% 68.6% 45.8% 38.5% 38.5% 15.4% Government* Offer more innovative financial 23.1% 6.3% 25.0% 16.7% 6.7% 10.0% 7.8% 12.5% 0.0% 19.2% 7.7% products Ensure greater selectivity in its work 15.4% 6.3% 8.3% 5.6% 6.7% 3.3% 3.9% 12.5% 7.7% 0.0% 0.0% Provide more adequate data/knowledge/statistics/figures on 7.7% 18.8% 6.3% 16.7% 26.7% 20.0% 21.6% 12.5% 7.7% 15.4% 38.5% Zimbabwe’s economy IFC investments in the private 7.7% 18.8% 22.9% 5.6% 26.7% 50.0% 5.9% 16.7% 23.1% 19.2% 30.8% sector* Increase the level of capacity 30.8% 31.3% 29.2% 50.0% 13.3% 20.0% 35.3% 41.7% 15.4% 30.8% 23.1% development in the country Improve the quality of its experts as related to Zimbabwe’s specific 15.4% 6.3% 10.4% 16.7% 33.3% 13.3% 11.8% 8.3% 23.1% 3.8% 7.7% challenges Increase the level of World Bank 0.0% 0.0% 8.3% 0.0% 6.7% 3.3% 5.9% 0.0% 7.7% 3.8% 15.4% Group staffing in Zimbabwe’s office Other 23.1% 0.0% 2.1% 0.0% 6.7% 36.7% 2.0% 0.0% 7.7% 3.8% 7.7% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in Zimbabwe, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Zimbabwe? (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Financial services 61.5% 46.7% 39.6% 61.1% 7.1% 37.9% 21.6% 50.0% 9.1% 44.4% 23.1% Knowledge products 23.1% 13.3% 22.9% 11.1% 35.7% 17.2% 29.4% 8.3% 18.2% 33.3% 38.5% Convening services 0.0% 6.7% 8.3% 22.2% 21.4% 24.1% 11.8% 8.3% 36.4% 3.7% 7.7% None of the above 7.7% 6.7% 0.0% 0.0% 0.0% 3.4% 2.0% 4.2% 0.0% 0.0% 0.0% The combination is appropriate for 7.7% 20.0% 27.1% 5.6% 28.6% 13.8% 27.5% 29.2% 36.4% 14.8% 23.1% Zimbabwe Don't know 0.0% 6.7% 2.1% 0.0% 7.1% 3.4% 7.8% 0.0% 0.0% 3.7% 7.7% 81 World Bank Group Country Opinion Survey 2017: Zimbabwe F. The Future Role of the World Bank Group in Zimbabwe (continued) Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Zimbabwe? (Choose no more than THREE) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Social cohesion 15.4% 31.3% 8.2% 33.3% 6.3% 13.3% 9.6% 17.4% 33.3% 7.4% 7.7% Public financial management 53.8% 56.3% 57.1% 38.9% 50.0% 53.3% 71.2% 69.6% 58.3% 44.4% 69.2% Access to basic services* 30.8% 0.0% 22.4% 44.4% 18.8% 6.7% 21.2% 4.3% 16.7% 11.1% 23.1% Capacity of state institutions 69.2% 56.3% 44.9% 38.9% 25.0% 46.7% 42.3% 52.2% 41.7% 51.9% 23.1% Jobs 23.1% 6.3% 22.4% 38.9% 12.5% 23.3% 23.1% 13.0% 25.0% 29.6% 23.1% Improving livelihoods 0.0% 37.5% 30.6% 22.2% 12.5% 10.0% 21.2% 17.4% 16.7% 14.8% 7.7% Social safety nets 15.4% 12.5% 14.3% 5.6% 18.8% 0.0% 13.5% 8.7% 8.3% 14.8% 0.0% Macroeconomic policy 30.8% 43.8% 44.9% 22.2% 56.3% 43.3% 42.3% 52.2% 41.7% 63.0% 69.2% Investment climate 46.2% 43.8% 46.9% 33.3% 50.0% 50.0% 40.4% 60.9% 33.3% 55.6% 53.8% *Significantly different between stakeholder groups Which THREE areas below would benefit most from other donors in Zimbabwe? (Choose no more than THREE) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Social cohesion 27.3% 43.8% 29.2% 22.2% 50.0% 26.7% 44.2% 22.7% 8.3% 44.4% 46.2% Public financial management 27.3% 31.3% 12.5% 33.3% 18.8% 13.3% 11.5% 22.7% 0.0% 11.1% 0.0% Access to basic services 63.6% 50.0% 56.3% 27.8% 37.5% 43.3% 55.8% 100.0% 75.0% 51.9% 61.5% Capacity of state institutions 27.3% 43.8% 16.7% 22.2% 31.3% 26.7% 23.1% 13.6% 33.3% 33.3% 30.8% Jobs 36.4% 18.8% 33.3% 38.9% 12.5% 33.3% 25.0% 45.5% 41.7% 29.6% 23.1% Improving livelihoods 45.5% 37.5% 56.3% 33.3% 50.0% 46.7% 46.2% 50.0% 50.0% 44.4% 46.2% Social safety nets 18.2% 25.0% 47.9% 50.0% 25.0% 30.0% 42.3% 40.9% 16.7% 29.6% 38.5% Macroeconomic policy 9.1% 6.3% 14.6% 11.1% 0.0% 13.3% 17.3% 22.7% 16.7% 22.2% 7.7% Investment climate 18.2% 18.8% 14.6% 33.3% 12.5% 6.7% 13.5% 18.2% 8.3% 18.5% 23.1% 82 World Bank Group Country Opinion Survey 2017: Zimbabwe G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Zimbabwe? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Local radio 0.0% 25.0% 14.6% 5.9% 6.7% 3.3% 3.9% 8.3% 0.0% 3.8% 15.4% International radio* 18.2% 0.0% 2.1% 11.8% 6.7% 6.7% 2.0% 0.0% 23.1% 0.0% 15.4% Social media* 9.1% 31.3% 12.5% 17.6% 13.3% 30.0% 41.2% 25.0% 15.4% 15.4% 7.7% International newspapers 0.0% 6.3% 6.3% 5.9% 0.0% 6.7% 3.9% 0.0% 0.0% 11.5% 7.7% Local television 27.3% 18.8% 20.8% 23.5% 6.7% 13.3% 17.6% 20.8% 38.5% 7.7% 7.7% Internet 54.5% 50.0% 52.1% 58.8% 53.3% 70.0% 60.8% 62.5% 38.5% 69.2% 69.2% Periodicals 9.1% 6.3% 14.6% 11.8% 6.7% 13.3% 5.9% 8.3% 15.4% 30.8% 7.7% International television* 27.3% 12.5% 4.2% 29.4% 13.3% 13.3% 2.0% 0.0% 23.1% 15.4% 15.4% Local newspapers 27.3% 37.5% 58.3% 35.3% 33.3% 33.3% 47.1% 62.5% 30.8% 38.5% 38.5% Other* 0.0% 0.0% 6.3% 0.0% 33.3% 3.3% 3.9% 4.2% 0.0% 0.0% 15.4% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other World Bank Group’s publications and 16.7% 6.3% 36.7% 27.8% 13.3% 20.0% 21.2% 41.7% 30.8% 42.3% 23.1% other written materials e-Newsletters 16.7% 18.8% 26.5% 38.9% 26.7% 40.0% 48.1% 41.7% 30.8% 46.2% 46.2% World Bank Group’s 58.3% 50.0% 40.8% 44.4% 0.0% 16.7% 28.8% 16.7% 38.5% 30.8% 15.4% seminars/workshops/conferences* Mobile phones 0.0% 6.3% 6.1% 0.0% 0.0% 10.0% 3.8% 12.5% 7.7% 7.7% 7.7% Print media 16.7% 6.3% 12.2% 5.6% 0.0% 3.3% 5.8% 0.0% 7.7% 3.8% 7.7% Direct contact with World Bank 41.7% 12.5% 26.5% 11.1% 66.7% 23.3% 17.3% 29.2% 30.8% 11.5% 38.5% Group* World Bank Group’s website 33.3% 56.3% 38.8% 50.0% 40.0% 43.3% 26.9% 29.2% 23.1% 30.8% 46.2% Social media 0.0% 25.0% 8.2% 5.6% 20.0% 26.7% 30.8% 12.5% 15.4% 23.1% 15.4% Other 0.0% 6.3% 0.0% 0.0% 6.7% 0.0% 1.9% 8.3% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Yes 54.5% 31.3% 46.9% 50.0% 71.4% 53.3% 32.0% 58.3% 75.0% 40.7% 38.5% No 45.5% 68.8% 53.1% 50.0% 28.6% 46.7% 68.0% 41.7% 25.0% 59.3% 61.5% 83 World Bank Group Country Opinion Survey 2017: Zimbabwe G. Communication and Information Sharing (continued) Do you have reliable access to the Internet? Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Yes 81.8% 87.5% 98.0% 94.4% 100.0% 100.0% 98.0% 95.8% 100.0% 96.3% 100.0% No 18.2% 12.5% 2.0% 5.6% 0.0% 0.0% 2.0% 4.2% 0.0% 3.7% 0.0% Do you use/have you used the World Bank Group website? Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Yes 72.7% 68.8% 89.6% 66.7% 92.9% 73.3% 80.0% 95.8% 91.7% 81.5% 92.3% No 27.3% 31.3% 10.4% 33.3% 7.1% 26.7% 20.0% 4.2% 8.3% 18.5% 7.7% Do you currently consult the World Bank Group social media sites? Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Yes 54.5% 31.3% 43.8% 44.4% 42.9% 60.0% 48.0% 66.7% 58.3% 44.4% 30.8% No 45.5% 68.8% 56.3% 55.6% 57.1% 40.0% 52.0% 33.3% 41.7% 55.6% 69.2% Which Internet connection do you use primarily when visiting a World Bank Group website? Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other High speed/WiFi 75.0% 66.7% 89.6% 68.8% 86.7% 86.2% 87.5% 91.7% 91.7% 88.0% 91.7% Dial-up 8.3% 0.0% 4.2% 12.5% 0.0% 10.3% 2.1% 0.0% 0.0% 4.0% 0.0% Mobile data 16.7% 33.3% 6.3% 18.8% 13.3% 3.4% 10.4% 8.3% 8.3% 8.0% 8.3% How frequently do you consult the World Bank Group’s website and/or social media channels for information/knowledge that you can use in your work?* Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Weekly 30.8% 6.3% 16.3% 11.8% 20.0% 30.0% 11.5% 50.0% 25.0% 46.2% 23.1% Monthly 46.2% 18.8% 44.9% 41.2% 40.0% 40.0% 19.2% 33.3% 58.3% 23.1% 38.5% A few times a year 7.7% 50.0% 26.5% 23.5% 13.3% 13.3% 42.3% 12.5% 16.7% 23.1% 23.1% Rarely 7.7% 0.0% 4.1% 5.9% 26.7% 13.3% 17.3% 4.2% 0.0% 7.7% 7.7% Never 7.7% 25.0% 8.2% 17.6% 0.0% 3.3% 9.6% 0.0% 0.0% 0.0% 7.7% *Significantly different between stakeholder groups 84 World Bank Group Country Opinion Survey 2017: Zimbabwe G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Minister/Minister Parliamentarian Consultant Government Agency Private Bank CSO Media Institution Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s websites easy 8 6.25 1.16 11 5.73 2.57 43 6.95 1.99 12 7.00 2.41 12 6.00 2.17 23 6.04 2.20 42 6.88 2.21 23 6.65 2.17 12 6.08 2.35 20 7.90 1.71 11 7.64 2.20 to navigate I find the information on the World Bank 8 6.00 1.31 11 7.64 1.63 43 7.74 1.51 11 8.00 1.67 13 7.54 1.61 23 7.17 2.01 38 7.76 1.53 22 7.55 1.63 11 7.18 1.89 21 8.14 1.11 11 8.27 1.42 Group’s websites useful The World Bank Group’s social media channels are valuable sources of information 6 5.83 1.47 11 6.36 2.87 30 7.30 2.09 13 6.77 1.79 11 6.27 1.95 24 6.25 2.31 38 6.79 2.35 21 6.33 2.18 8 5.37 1.69 17 7.18 2.46 6 6.33 2.34 about the institution When I need information from the World Bank 13 6.15 1.91 15 5.73 2.87 46 6.91 2.18 13 6.77 1.92 15 7.00 2.14 26 6.35 2.56 42 6.62 2.12 24 6.71 2.40 11 7.27 1.90 25 7.28 2.28 13 8.15 0.90 Group I know how to find it The World Bank Group is responsive to my 11 5.55 2.34 11 5.36 2.84 42 7.17 2.34 13 5.92 2.25 13 6.38 1.61 24 6.42 1.91 30 6.30 1.91 22 6.55 2.46 11 6.09 2.12 21 7.05 2.29 11 6.55 1.81 information requests and inquiries H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA or IFC) in your country?* Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Yes 69.2% 68.8% 77.1% 50.0% 87.5% 66.7% 38.8% 43.5% 76.9% 55.6% 69.2% No 30.8% 31.3% 22.9% 50.0% 12.5% 33.3% 61.2% 56.5% 23.1% 44.4% 30.8% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you primarily engage with in Zimbabwe? (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other The World Bank (IBRD/IDA) 80.0% 81.8% 92.3% 84.6% 86.7% 65.2% 71.9% 78.9% 75.0% 75.0% 66.7% The International Finance 10.0% 9.1% 2.6% 0.0% 6.7% 30.4% 9.4% 15.8% 16.7% 15.0% 25.0% Corporation Other 10.0% 9.1% 5.1% 15.4% 6.7% 4.3% 18.8% 5.3% 8.3% 10.0% 8.3% Do your projects involve both the World Bank and the IFC? Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Yes 44.4% 14.3% 20.9% 30.8% 35.7% 26.9% 23.8% 33.3% 54.5% 12.5% 38.5% No 55.6% 85.7% 79.1% 69.2% 64.3% 73.1% 76.2% 66.7% 45.5% 87.5% 61.5% 85 World Bank Group Country Opinion Survey 2017: Zimbabwe H. Background Information (continued) If yes, what was your view of how the two institutions work together in Zimbabwe? (Select only ONE response) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other The two institutions work well 75.0% 50.0% 33.3% 50.0% 80.0% 42.9% 40.0% 42.9% 33.3% 66.7% 20.0% together The way the two institutions work 25.0% 50.0% 44.4% 25.0% 20.0% 42.9% 30.0% 42.9% 50.0% 0.0% 80.0% together needs improvement The two institutions do not work 0.0% 0.0% 11.1% 25.0% 0.0% 14.3% 10.0% 0.0% 16.7% 33.3% 0.0% well together Don't know 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% 20.0% 14.3% 0.0% 0.0% 0.0% Which of the following describes most of your exposure to the World Bank Group in Zimbabwe? (Choose no more than TWO) Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ Percentage of Respondents President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ (Responses combined) Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Observer* 0.0% 37.5% 10.4% 29.4% 18.8% 30.0% 20.4% 45.8% 0.0% 18.5% 15.4% Use World Bank Group reports/data 30.8% 18.8% 27.1% 17.6% 31.3% 26.7% 42.9% 54.2% 46.2% 48.1% 15.4% Engage in World Bank Group 61.5% 56.3% 47.9% 47.1% 31.3% 43.3% 34.7% 8.3% 38.5% 22.2% 38.5% related/sponsored events/activities* Collaborate as part of my 61.5% 18.8% 60.4% 23.5% 56.3% 20.0% 10.2% 8.3% 15.4% 22.2% 61.5% professional duties* Use World Bank Group website for 7.7% 12.5% 16.7% 17.6% 0.0% 16.7% 26.5% 33.3% 30.8% 44.4% 23.1% information, data, research, etc.* *Significantly different between stakeholder groups What’s your gender? Office of Employee of a Bilateral/ Private Sector/ Independent Academia/ President/Prime Office of Ministry/PMU/ Local Multilateral Financial Sector/ Government Research Institute/ Percentage of Respondents Minister/Minister Parliamentarian Consultant Govt Agency Private Bank CSO Media Institution Think Tank Other Female 15.4% 31.3% 24.5% 16.7% 40.0% 16.7% 26.9% 12.0% 33.3% 25.9% 7.7% Male 84.6% 68.8% 75.5% 83.3% 60.0% 83.3% 73.1% 88.0% 66.7% 74.1% 92.3% 86 World Bank Group Country Opinion Survey 2017: Zimbabwe Appendix C: Responses to Indicator Questions by Geographic Location17  Harare N=252  Outside Harare N=24 B. Overall Attitudes toward the World Bank Group Harare Outside Harare N Mean SD N Mean SD Overall, please rate your impression of the World Bank 238 6.18 1.99 22 6.55 2.40 Group’s effectiveness in Zimbabwe. (1-Not effective at all, 10-Very effective) To what extent do you agree with the following statements about the World Bank Group’s work in Zimbabwe? (1-Strongly disagree, 10-Strongly agree) Harare Outside Harare N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant 237 6.24 2.28 22 6.59 2.68 role in development in Zimbabwe The World Bank Group’s work is aligned with what I 229 6.28 2.09 21 6.52 2.44 consider the development priorities for Zimbabwe To what extent is the World Bank Group an effective development partner in Zimbabwe, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Harare Outside Harare N Mean SD N Mean SD Responsiveness to needs 231 5.42 1.80 21 5.14 2.17 Flexibility (in terms of the institution’s products and 220 5.43 1.92 21 5.14 2.26 services) Flexibility (in terms of changing country circumstances) 225 5.21 1.98 21 5.24 1.76 Being inclusive 231 5.81 2.26 21 5.90 2.79 Openness (sharing data and other information) 234 6.76 2.06 21 7.33 2.03 Collaboration with the Government 229 6.64 2.03 21 7.48 2.04 The speed in which it gets things accomplished on the 215 5.63 2.06 20 5.55 2.42 ground Helping to bring discipline/effective supervision to 211 6.31 2.16 20 5.90 2.29 implementation of investment projects Collaboration with civil society 214 6.40 2.33 21 6.67 2.69 Staff accessibility 215 6.15 2.15 21 6.24 2.32 Collaboration with other donors and development partners 213 7.10 2.12 20 7.40 2.09 Collaboration with the private sector 198 6.56 2.15 17 5.88 2.42 Collaboration with the UN 200 7.28 2.23 16 7.62 1.96 Straightforwardness and honesty 218 6.74 2.15 19 7.05 2.48 Treating clients and stakeholders in Zimbabwe with 218 6.92 2.20 20 6.40 2.62 respect Being a long-term partner 223 7.05 2.25 20 7.85 1.95 17276 respondents provided information about their geographic location. Only these respondents were included in the analysis presented in this appendix. 87 World Bank Group Country Opinion Survey 2017: Zimbabwe C. World Bank Group’s Effectiveness and Results Harare Outside Harare N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 235 6.28 1.84 21 6.52 2.62 achieve development results in Zimbabwe? (1-To no degree at all, 10-To a very significant degree) Harare Outside Harare N Mean SD N Mean SD To what extent does the World Bank Group help to 218 6.23 2.02 22 6.55 2.24 build/strengthen existing country systems in Zimbabwe? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Zimbabwe? (1-Strongly disagree, 10-Strongly agree) Harare Outside Harare N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 221 4.68 2.06 21 4.43 2.40 needs of Zimbabwe The World Bank Group meets Zimbabwe’s needs for 232 6.20 2.06 22 6.23 2.35 knowledge services D. The World Bank Group’s Knowledge Work and Activities In Zimbabwe, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Harare Outside Harare N Mean SD N Mean SD Are adaptable to Zimbabwe’s specific development 223 5.46 1.88 20 6.05 2.11 challenges and country circumstances Harare Outside Harare N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make 234 6.38 1.90 22 6.27 1.80 to development results in your country? Overall, how would you rate the technical quality of the 224 6.98 1.97 21 7.48 1.47 World Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Harare Outside Harare N Mean SD N Mean SD The World Bank Group takes decisions quickly in 195 5.06 2.10 20 5.20 2.61 Zimbabwe Where country systems are adequate, the World Bank 181 6.49 1.98 19 6.58 2.61 Group makes appropriate use of them 88 World Bank Group Country Opinion Survey 2017: Zimbabwe Appendix D: Responses to Selected Questions by Level of Collaboration with the World Bank Group18 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY17 Zimbabwe COS questionnaire: All 10-point scale questions and question B4 “When thinking about the World Bank Group’s impact on development results in Zimbabwe, in which sectors do you believe the World Bank Group should focus most of its resources in Zimbabwe?” Collaborating with the WBG N=165 Not collaborating with the WBG N=103 B. Overall Attitudes toward the World Bank Group Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How familiar are you with the work of the World Bank 164 6.80 2.14 102 5.68 2.50 Group in Zimbabwe?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, please rate your impression of the World Bank 160 6.39 1.85 92 5.92 2.25 Group’s effectiveness in Zimbabwe. (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Zimbabwe solve its most 151 6.70 2.17 83 6.31 2.08 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 18Only 268 respondents provided information about their level of collaboration with the World Bank Group (question H3 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 89 World Bank Group Country Opinion Survey 2017: Zimbabwe B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s impact on development results in Zimbabwe, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Zimbabwe? (Choose no more than THREE) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Energy* 12.1% 2.9% Water and sanitation 9.1% 10.7% Environmental management 3.0% 1.9% HIV/AIDS 7.3% 4.9% Health 10.9% 6.8% Financial sector development 9.7% 11.7% Social protection 3.0% 3.9% Gender equity 2.4% 3.9% Private sector development 25.5% 34.0% Education 3.0% 6.8% Public sector governance/reform 37.0% 45.6% Security/stabilization/reconstruction 4.8% 1.0% Global/regional integration 6.7% 3.9% Food security 6.1% 8.7% Urban development 3.0% 1.0% Judiciary reform 0.0% 0.0% Economic growth 39.4% 35.0% Disaster risk management 1.2% 0.0% Equality of opportunity 4.8% 6.8% Job creation/employment 16.4% 15.5% Local governance and institutions 7.3% 9.7% Information and communications technology 3.6% 4.9% Transport 12.1% 9.7% Agriculture and rural development 17.6% 9.7% Trade and exports 7.9% 6.8% Crime and violence prevention 2.4% 2.9% Natural resource management 9.7% 8.7% Social cohesion 1.2% 1.9% Climate change 3.0% 5.8% Land policy and reform 4.2% 6.8% Poverty reduction 13.3% 16.5% Anti corruption 4.2% 8.7% *Significantly different between collaborators and non-collaborators How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Zimbabwe Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Donor funded trust funds and grants 150 6.01 2.30 82 5.80 2.37 Analytical studies and reports 156 6.59 1.95 82 6.12 2.19 Training and capacity building workshops 152 6.58 1.95 83 6.42 2.41 IFC Advisory Services 125 5.89 2.37 61 5.90 2.06 90 World Bank Group Country Opinion Survey 2017: Zimbabwe B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Zimbabwe? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant 160 6.34 2.27 92 6.16 2.39 role in development in Zimbabwe The World Bank Group’s work is aligned with what I 155 6.37 2.03 90 6.22 2.24 consider the development priorities for Zimbabwe To what extent is the World Bank Group an effective development partner in Zimbabwe, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs 157 5.45 1.87 90 5.26 1.65 Flexibility (in terms of the institution’s products and 151 5.54 1.93 84 5.15 1.93 services) Flexibility (in terms of changing country circumstances) 152 5.27 1.96 88 5.14 1.90 Being inclusive 153 5.96 2.22 91 5.58 2.38 Openness (sharing data and other information) 157 6.83 2.05 92 6.71 2.10 Collaboration with the Government 157 6.76 2.01 87 6.53 2.05 The speed in which it gets things accomplished on the 153 5.73 2.11 76 5.38 2.05 ground Helping to bring discipline/effective supervision to 145 6.31 2.19 81 6.15 2.14 implementation of investment projects Collaboration with civil society* 143 6.66 2.19 87 5.97 2.61 Staff accessibility* 149 6.50 2.11 81 5.46 2.14 Collaboration with other donors and development partners 146 7.19 2.11 82 6.94 2.13 Collaboration with the private sector* 128 6.76 2.06 82 6.06 2.26 Collaboration with the UN 137 7.34 2.16 74 7.08 2.28 Straightforwardness and honesty 148 6.74 2.20 84 6.70 2.16 Treating clients and stakeholders in Zimbabwe with 150 7.03 2.27 85 6.56 2.24 respect Being a long-term partner 151 7.15 2.23 86 6.93 2.34 *Significantly different between collaborators and non-collaborators 91 World Bank Group Country Opinion Survey 2017: Zimbabwe C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Zimbabwe? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Social protection* 117 4.84 1.94 52 3.94 1.84 Private sector development 134 6.08 1.81 77 5.94 1.63 Education 127 6.10 1.88 69 5.84 2.10 Public sector governance/reform* 150 6.31 2.11 80 5.66 2.15 Energy 122 5.67 1.97 58 5.60 2.04 Water and sanitation 141 6.57 2.04 76 6.41 1.83 Health 135 6.64 2.16 70 6.76 2.10 Financial sector development 139 6.58 2.04 73 6.25 2.38 Transport* 119 5.36 2.10 61 4.64 1.99 Agriculture and rural development 127 5.11 2.22 66 4.97 1.99 Natural resource management 121 5.37 2.00 59 4.76 2.04 Climate change 127 6.31 2.12 65 5.72 2.25 Poverty reduction 138 6.04 2.07 80 5.85 2.08 Economic growth 142 6.20 2.02 79 5.82 2.17 Disaster risk management 122 5.88 1.91 60 5.42 2.13 Equality of opportunity 121 5.93 2.14 62 5.69 1.96 HIV/AIDS 124 6.46 2.21 69 6.77 2.06 Local governance and institutions 137 5.59 1.97 69 5.61 2.17 Social cohesion 122 5.66 1.81 61 5.21 2.00 Land policy and reform 124 4.61 2.23 62 4.37 2.26 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 157 6.45 1.88 91 6.04 1.90 achieve development results in Zimbabwe? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How prepared do you believe Zimbabwe’s government 153 5.88 2.18 93 4.44 2.27 systems are for eventual project implementation?* (1-Not prepared at all, 10-Extremely prepared) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group help to 151 6.45 2.05 84 5.92 1.95 build/strengthen existing country systems in Zimbabwe? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Zimbabwe? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 152 4.82 2.10 83 4.35 1.98 needs of Zimbabwe The World Bank Group meets Zimbabwe’s needs for 156 6.44 2.05 91 5.79 2.06 knowledge services* *Significantly different between collaborators and non-collaborators 92 World Bank Group Country Opinion Survey 2017: Zimbabwe D. The World Bank Group’s Knowledge Work and Activities In Zimbabwe, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely 145 5.53 1.73 77 5.14 1.75 Include appropriate level of stakeholder involvement 147 6.20 1.89 85 5.61 1.93 during preparation* Lead to practical solutions 149 5.89 1.92 87 5.45 1.99 Are accessible (well written and easy to understand) 151 6.37 2.03 89 6.12 1.98 Are source of relevant information on global good 151 6.90 2.20 89 6.78 2.22 practices Are relevant to country challenges 152 6.14 2.10 89 5.94 2.16 Are adequately disseminated 147 5.57 2.15 87 5.07 2.10 Are translated enough into local language 131 4.24 2.14 77 3.81 2.26 Are adaptable to Zimbabwe’s specific development 149 5.62 1.83 88 5.32 1.97 challenges and country circumstances *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make 157 6.54 1.80 92 6.12 2.04 to development results in your country? Overall, how would you rate the technical quality of the 152 6.94 1.95 88 7.14 1.88 World Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly 133 5.07 1.88 62 5.03 1.72 The World Bank Group effectively monitors and evaluates 154 6.69 1.74 80 6.84 1.72 the projects and programs it supports The World Bank Group’s approvals and reviews are done 144 5.59 2.08 70 5.63 1.79 in a timely fashion The World Bank Group’s “Safeguard Policy” requirements 126 5.97 2.12 61 6.07 1.98 are reasonable The World Bank Group’s conditions on its lending are 123 5.62 2.29 71 5.54 2.34 reasonable The World Bank Group takes decisions quickly in 137 5.19 2.16 75 4.84 2.11 Zimbabwe Working with the World Bank Group increases 152 6.88 2.14 89 6.64 2.28 Zimbabwe’s institutional capacity Where country systems are adequate, the World Bank 131 6.48 1.94 66 6.52 2.19 Group makes appropriate use of them The World Bank Group provides effective implementation 150 6.43 2.08 77 6.49 1.96 support 93 World Bank Group Country Opinion Survey 2017: Zimbabwe E. Working with the World Bank Group (continued) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private 147 6.77 1.89 85 6.45 2.20 public partnerships in Zimbabwe? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group is 118 5.88 2.07 57 5.81 1.68 adequately staffed in Zimbabwe? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group 127 5.84 2.09 65 5.66 1.89 measures and corrects its work in real time in Zimbabwe? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How familiar are you with the work of the Zimbabwe 145 5.79 2.55 72 4.54 2.47 Reconstruction Fund?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD ZIMREF priorities are aligned with the key development 130 6.28 2.21 56 5.89 2.13 priorities in Zimbabwe. ZIMREF distributes resources in a way that effectively 125 6.20 2.06 55 6.33 1.81 supports the key development priorities in ZIMBABWE. ZIMREF’s efforts are leading to sustainable results. 126 6.16 2.02 55 6.05 2.09 ZIMREF collaborates well with the Zimbabwean 130 6.48 2.16 53 6.43 2.28 Government. The World Bank Group collaborates well with ZIMREF 115 6.69 2.17 51 6.41 2.31 donors. There should be more oversight of how ZIMREF 129 6.74 2.33 54 6.98 2.54 resources are spent. There should be more public information available about 130 7.21 2.35 57 7.93 2.20 the work of ZIMREF. ZIMREF is flexible and responds to changing conditions in 121 5.99 2.17 52 5.96 2.39 Zimbabwe. 94 World Bank Group Country Opinion Survey 2017: Zimbabwe G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate 144 6.59 2.18 71 6.92 2.12 I find the information on the World Bank Group’s websites 140 7.51 1.64 70 7.79 1.55 useful The World Bank Group’s social media channels are 124 6.64 2.12 60 6.57 2.33 valuable sources of information about the institution When I need information from the World Bank Group I 157 7.04 2.15 85 6.24 2.38 know how to find it* The World Bank Group is responsive to my information 140 6.59 2.30 67 6.19 2.06 requests and inquiries *Significantly different between collaborators and non-collaborators 95 World Bank Group Country Opinion Survey 2017: Zimbabwe Appendix E: Responses to Selected Questions by Year19 All data presented in this appendix are weighted. As a result, means of the FY 2017 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2014 respondents and the total number of respondents indicated may differ from those reported in the FY 2014 COS report. FY 2014 Number of comparable respondents = 176 FY 2017 Number of comparable respondents = 244 By weighting, the FY 2014 and FY 2017 samples have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2014 FY 2017 Office of the President/Prime Minister/Minister 5% 5% Government Institutions 25% 25% Local Government 10% 10% Bilateral/Multilateral Agencies 5% 5% Civil Society 25% 25% Private Sector 10% 10% Academia 10% 10% Media 10% 10% B. Overall Attitudes toward the World Bank Group FY 2014 FY 2017 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 176 6.25 2.31 242 6.29 2.34 Zimbabwe? (1-Not familiar at all, 10-Extremely familiar) FY 2014 FY 2017 N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 162 5.36 1.81 230 6.25 2.04 effectiveness in Zimbabwe.* (1-Not effective at all, 10-Very effective) *Significantly different between FY 2014 and FY 2017 FY 2014 FY 2017 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Zimbabwe solve its most complicated 144 6.46 1.75 208 6.64 2.15 development challenges? (1-To no degree at all, 10-To a very significant degree) 19Only those questions that were asked in the FY 2014 and FY 2017 country opinion surveys, with similar response scales/options, are presented in this appendix. 96 World Bank Group Country Opinion Survey 2017: Zimbabwe B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Zimbabwe? (1-Strongly disagree, 10-Strongly agree) FY 2014 FY 2017 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 158 5.88 2.18 228 6.36 2.35 development in Zimbabwe* The World Bank Group’s work is aligned with what I consider the 156 5.46 2.15 222 6.35 2.13 development priorities for Zimbabwe* *Significantly different between FY 2014 and FY 2017 To what extent is the World Bank Group an effective development partner in Zimbabwe, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY 2014 FY 2017 N Mean SD N Mean SD Responsiveness to needs 144 5.27 1.89 224 5.47 1.84 Flexibility (in terms of the institution’s products and services)* 147 4.78 1.91 212 5.42 1.89 Flexibility (in terms of changing country circumstances) 148 4.83 2.10 216 5.22 1.92 Being inclusive* 148 5.35 1.97 222 5.89 2.32 Openness (sharing data and other information)* 151 6.09 2.35 225 6.89 2.08 Collaboration with the Government* 148 6.20 2.15 221 6.73 2.05 The speed in which it gets things accomplished on the ground* 130 5.01 2.28 205 5.67 2.07 Helping to bring discipline/effective supervision to implementation 205 6.42 2.15 of investment projects* Collaboration with civil society* 138 5.96 1.74 209 6.50 2.40 Staff accessibility* 148 5.43 2.51 206 6.15 2.16 Collaboration with other donors and development partners 129 7.21 1.86 204 7.23 2.07 Collaboration with the private sector* 124 5.87 1.87 187 6.54 2.15 Collaboration with the UN 119 7.14 1.81 189 7.42 2.16 Straightforwardness and honesty 147 6.49 2.12 207 6.89 2.21 Treating clients and stakeholders in Zimbabwe with respect* 148 6.31 2.35 209 6.95 2.23 Being a long-term partner 147 7.06 2.09 214 7.21 2.23 *Significantly different between FY 2014 and FY 2017 In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your country? (Select only ONE response) Percentage of Respondents FY 2014 FY 2017 More effective collaboration 10.5% 17.4% The same level of effective collaboration 43.6% 44.2% Less effective collaboration 15.7% 15.2% Don't know 30.2% 23.2% 97 World Bank Group Country Opinion Survey 2017: Zimbabwe C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Zimbabwe? (1-Not effective at all, 10-Very effective) FY 2014 FY 2017 N Mean SD N Mean SD Social protection 119 4.65 2.10 148 4.62 1.99 Private sector development* 124 5.24 2.15 189 5.96 1.82 Education 124 5.79 2.07 177 6.11 1.99 Public sector governance/reform 137 5.86 2.18 207 6.20 2.13 Energy 118 5.32 2.22 160 5.66 1.93 Water and sanitation 132 6.56 2.57 194 6.68 1.90 Health 127 6.53 2.22 189 6.82 2.17 Transport 115 4.94 2.08 159 5.00 2.14 Agriculture and rural development 133 5.52 2.12 173 5.06 2.17 Natural resource management 126 5.02 2.45 160 5.16 2.07 Climate change 125 6.02 2.44 172 6.22 2.16 Poverty reduction 126 5.82 2.34 201 6.00 2.09 Economic growth 121 5.79 2.43 201 6.11 2.07 Equality of opportunity* 108 5.20 2.03 163 5.84 2.03 Local governance and institutions 126 5.63 2.26 188 5.74 2.09 *Significantly different between FY 2014 and FY 2017 FY 2014 FY 2017 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 160 5.91 2.01 225 6.42 1.87 development results in Zimbabwe?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY 2014 and FY 2017 FY 2014 FY 2017 N Mean SD N Mean SD To what extent does the World Bank Group help to 149 5.72 2.06 209 6.29 2.01 build/strengthen existing country systems in Zimbabwe?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY 2014 and FY 2017 To what extent do you agree with the following statements about the World Bank Group in Zimbabwe? (1-Strongly disagree, 10-Strongly agree) FY 2014 FY 2017 N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of 141 4.27 2.02 212 4.70 2.06 Zimbabwe The World Bank Group meets Zimbabwe’s needs for knowledge 154 5.99 2.38 225 6.28 2.04 services 98 World Bank Group Country Opinion Survey 2017: Zimbabwe D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Percentage of Respondents FY 2014 FY 2017 Weekly 4.7% 16.7% Monthly 18.0% 30.5% A few times a year 39.0% 33.9% Rarely 27.9% 15.9% Never 10.5% 2.9% *Significantly different between FY 2014 and FY 2017 In Zimbabwe, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) FY 2014 FY 2017 N Mean SD N Mean SD Are timely 144 5.46 1.71 201 5.40 1.76 Include appropriate level of stakeholder involvement during 151 5.71 1.73 209 5.97 1.98 preparation Lead to practical solutions* 152 5.42 1.94 216 5.86 1.97 Are accessible (well written and easy to understand)* 155 5.74 2.11 216 6.35 2.00 Are source of relevant information on global good practices 154 6.82 2.03 219 6.95 2.17 Are relevant to country challenges 219 6.10 2.14 Are adequately disseminated 150 5.33 2.36 212 5.39 2.12 Are translated enough into local language 125 3.93 2.45 188 4.14 2.24 Are adaptable to Zimbabwe’s specific development challenges and 154 5.45 2.35 216 5.53 1.92 country circumstances *Significantly different between FY 2014 and FY 2017 FY 2014 FY 2017 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development 161 6.01 1.82 227 6.37 1.95 results in your country? Overall, how would you rate the technical quality of the World 155 6.84 1.75 216 7.14 1.88 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 99 World Bank Group Country Opinion Survey 2017: Zimbabwe E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2014 FY 2017 N Mean SD N Mean SD The World Bank Group disburses funds promptly 110 4.89 2.32 173 5.20 1.83 The World Bank Group effectively monitors and evaluates the 137 6.95 1.84 210 6.81 1.73 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 124 5.73 2.04 188 5.74 1.93 timely fashion The World Bank Group’s “Safeguard Policy” requirements are 96 5.81 1.95 166 6.03 2.08 reasonable The World Bank Group’s conditions on its lending are reasonable 113 5.09 2.49 173 5.61 2.28 The World Bank Group takes decisions quickly in Zimbabwe 130 4.84 2.24 189 5.16 2.19 Working with the World Bank Group increases Zimbabwe’s 151 6.98 2.19 218 6.94 2.20 institutional capacity Where country systems are adequate, the World Bank Group 116 6.49 2.29 175 6.62 2.03 makes appropriate use of them The World Bank Group provides effective implementation support 130 6.60 1.89 205 6.55 2.01 FY 2014 FY 2017 N Mean SD N Mean SD To what extent do you believe the World Bank Group is 107 5.47 2.06 151 6.05 1.85 adequately staffed in Zimbabwe?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY 2014 and FY 2017 FY 2014 FY 2017 N Mean SD N Mean SD To what extent do you believe the World Bank Group measures 131 5.72 1.84 169 5.93 1.97 and corrects its work in real time in Zimbabwe? (1-To no degree at all, 10-To a very significant degree) F. The Future Role of the World Bank Group in Zimbabwe When considering the combination of services that the World Bank Group offers in Zimbabwe, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Zimbabwe?* Percentage of Respondents FY 2014 FY 2017 Financial services 16.1% 36.7% Knowledge products 13.7% 23.2% Convening services 1.8% 13.1% None of the above 0.6% 1.7% The combination is appropriate for Zimbabwe 65.5% 21.9% Don't know 2.4% 3.4% *Significantly different between FY 2014 and FY 2017 100 World Bank Group Country Opinion Survey 2017: Zimbabwe G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions?* Percentage of Respondents FY 2014 FY 2017 Yes 20.1% 47.5% No 79.9% 52.5% *Significantly different between FY 2014 and FY 2017 Do you have reliable access to the Internet? Percentage of Respondents FY 2014 FY 2017 Yes 97.0% 97.0% No 3.0% 3.0% Do you use/have you used the World Bank Group website?* Percentage of Respondents FY 2014 FY 2017 Yes 67.1% 82.1% No 32.9% 17.9% *Significantly different between FY 2014 and FY 2017 Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) FY 2014 FY 2017 N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate 125 6.60 2.09 195 6.78 2.13 I find the information on the World Bank Group’s websites useful* 125 7.11 2.04 188 7.62 1.61 The World Bank Group’s social media channels are valuable 80 5.63 2.75 168 6.67 2.18 sources of information about the institution* When I need information from the World Bank Group I know how 139 6.43 2.76 214 6.78 2.17 to find it The World Bank Group is responsive to my information requests 109 6.69 2.50 184 6.52 2.18 and inquiries *Significantly different between FY 2014 and FY 2017 101 World Bank Group Country Opinion Survey 2017: Zimbabwe Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in Zimbabwe? (Choose no more than TWO) collaborate/work with the World Bank Indicator Question Group in your country? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not collaborating Collaborating No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG with the WBG Overall, please rate your impression of the World Bank 5.92 6.39 6.33 5.88 6.25 6.22 6.06 6.50 6.27 6.16 6.32 5.93 Group’s effectiveness in Zimbabwe. Overall the World Bank Group currently plays a relevant role 6.16 6.34 6.17 6.61 6.35 6.06 6.22 6.31 6.16 6.46 6.20 6.45 in development in Zimbabwe The World Bank Group’s work is aligned with what I consider 6.22 6.37 6.29 6.24 6.45 5.98 6.23 6.37 6.21 6.45 6.37 5.98 the development priorities for Zimbabwe Responsiveness to needs 5.26 5.45 5.35 5.54 5.53 5.12 5.38 5.41 5.29 5.62 5.36 5.49 Flexibility (in terms of the institution’s products and services) 5.15 5.54 5.44 5.27 5.55 5.12 5.33 5.52 5.45 5.30 5.48 5.10 Flexibility (in terms of changing country circumstances) 5.14 5.27 5.23 5.20 5.39 4.89 5.22 5.22 5.14 5.41 5.23 5.18 Being inclusive 5.58 5.96 5.80 5.98 5.86 5.80 5.83 5.86 5.80 5.94 5.83 5.87 Openness (sharing data and other information) 6.71 6.83 6.78 6.83 6.96 6.45 6.67 6.98 6.79 6.79 6.76 6.89 Collaboration with the Government 6.53 6.76 6.70 6.73 6.90 6.34 6.69 6.73 6.56 7.03 6.71 6.69 The speed in which it gets things accomplished on the 5.38 5.73 5.72 5.22 5.64 5.59 5.59 5.67 5.63 5.62 5.60 5.72 ground Helping to bring discipline/effective supervision to 6.15 6.31 6.28 6.29 6.37 6.09 6.24 6.33 6.28 6.27 6.27 6.33 implementation of investment projects Collaboration with civil society 5.97 6.66 6.46 6.33 6.45 6.40 6.30 6.64 6.44 6.43 6.40 6.55 Staff accessibility 5.46 6.50 6.32 5.38 6.13 6.16 5.86 6.55 6.02 6.39 6.23 5.80 Collaboration with other donors and development partners 6.94 7.19 7.11 7.15 7.23 6.91 6.94 7.41 7.15 7.06 7.01 7.53 Collaboration with the private sector 6.06 6.76 6.45 6.63 6.43 6.62 6.43 6.58 6.48 6.51 6.55 6.29 Collaboration with the UN 7.08 7.34 7.25 7.57 7.37 7.21 7.26 7.41 7.32 7.32 7.24 7.58 Straightforwardness and honesty 6.70 6.74 6.74 6.77 6.85 6.54 6.77 6.71 6.65 6.95 6.69 6.96 Treating clients and stakeholders in Zimbabwe with respect 6.56 7.03 6.95 6.51 6.85 6.88 6.72 7.06 6.84 6.89 6.82 6.98 Being a long-term partner 6.93 7.15 7.13 7.00 7.26 6.78 7.05 7.18 7.00 7.32 7.04 7.30 To what extent does the World Bank Group’s work help to 6.04 6.45 6.39 5.88 6.39 6.09 6.16 6.48 6.29 6.29 6.35 6.05 achieve development results in Zimbabwe? To what extent does the World Bank Group help to 5.92 6.45 6.33 5.88 6.39 5.94 6.14 6.39 6.13 6.49 6.24 6.24 build/strengthen existing country systems in Zimbabwe? The World Bank Group’s financial instruments meet the 4.35 4.82 4.69 4.53 4.62 4.71 4.51 4.89 4.71 4.53 4.67 4.60 needs of Zimbabwe The World Bank Group meets Zimbabwe’s needs for 5.79 6.44 6.26 5.98 6.26 6.08 6.03 6.46 6.19 6.21 6.31 5.80 knowledge services The World Bank Group’s knowledge work and activities are adaptable to Zimbabwe’s specific development challenges 5.32 5.62 5.58 5.25 5.68 5.18 5.32 5.79 5.43 5.71 5.63 5.11 and country circumstances Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to 6.12 6.54 6.41 6.23 6.51 6.11 6.30 6.48 6.29 6.56 6.46 6.05 development results in your country? Overall, how would you rate the technical quality of the 7.14 6.94 7.05 6.96 7.17 6.77 7.02 7.05 6.92 7.27 7.03 7.06 World Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in Zimbabwe 4.84 5.19 5.14 4.80 5.06 5.11 5.14 4.98 5.04 5.16 5.10 4.98 Where country systems are adequate, the World Bank 6.52 6.48 6.48 6.46 6.41 6.62 6.50 6.44 6.54 6.34 6.42 6.75 Group makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 102 World Bank Group Country Opinion Survey 2017: Zimbabwe Appendix G: Zimbabwe FY 2017 Questionnaire World Bank Group Country Survey FY 2017 – Zimbabwe The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Zimbabwe or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Zimbabwe, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Zimbabwe. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 103 World Bank Group Country Opinion Survey 2017: Zimbabwe SECTION A: GENERAL ISSUES FACING ZIMBABWE A1. In general would you say that Zimbabwe’s economy is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure A2. Listed below are a number of development priorities in Zimbabwe. Please identify which of the following you consider the most important development priorities in Zimbabwe. (Choose no more than THREE) Natural resource management (e.g., mining, 1 17 Agriculture and rural development forestry) 2 Gender equity 18 Trade and exports Private sector development (e.g., investment 3 19 Crime and violence prevention climate, SME development) 4 Local governance and institutions 20 Social cohesion 5 Security/stabilization/reconstruction 21 Land policy and reform Public sector governance/reform (i.e., government Social protection (e.g., pensions, targeted social 6 effectiveness, public financial management, public 22 assistance) expenditure, fiscal system reform) 7 Global/regional integration 23 Climate change (e.g., mitigation, adaptation) 8 Food security 24 Poverty reduction 9 Urban development 25 Anti corruption 10 Energy 26 Judiciary reform 11 Water and sanitation 27 Economic growth 12 Environmental management 28 Education 13 Job creation/employment 29 Disaster risk management 14 Health 30 Equality of opportunity (i.e., social inclusion) 15 Financial sector development 31 HIV/AIDS 16 Transport (e.g., roads, bridges, transportation) 32 Information and communications technology 104 World Bank Group Country Opinion Survey 2017: Zimbabwe SECTION A: GENERAL ISSUES A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Zimbabwe? (Choose no more than THREE) 1 Health 17 Judiciary reform 2 Disaster risk management 18 Water and sanitation 3 Equality of opportunity (i.e., social inclusion) 19 Environmental management 4 HIV/AIDS 20 Job creation/employment 5 Local governance and institutions 21 Economic growth 6 Information and communications technology 22 Security/stabilization/reconstruction 7 Land policy and reform 23 Financial sector development Public sector governance/reform (i.e., government Social protection (e.g., pensions, targeted social 8 24 effectiveness, public financial management, public assistance) expenditure, fiscal system reform) 9 Agriculture and rural development 25 Gender equity Private sector development (e.g., investment 10 Trade and exports 26 climate, SME development) 11 Crime and violence prevention 27 Education 12 Climate change (e.g., mitigation, adaptation) 28 Global/regional integration 13 Transport (e.g., roads, bridges, transportation) 29 Energy 14 Social cohesion 30 Urban development 15 Food security Natural resource management (e.g., mining, 31 16 Anti corruption forestry) A4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Zimbabwe? (Choose no more than TWO) 1 More reliable social safety net 2 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 3 A growing middle class 4 Better opportunity for the poor who live in rural areas 5 Better opportunity for the poor who live in urban areas 6 Stable economic growth 7 Greater access to health and nutrition for citizens 8 Greater access to micro-finance for the poor 9 Greater voice and participation for citizens to help ensure greater accountability 10 Better education and training 11 Better quality public services 12 Better employment opportunities for young people 13 Better employment opportunities for women 14 Other (please specify):_____________________________________ 105 World Bank Group Country Opinion Survey 2017: Zimbabwe SECTION A: GENERAL ISSUES A5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Zimbabwe? (Select only ONE response) 1 A very big problem 2 A moderately big problem 3 A small problem 4 Not a problem at all 5 Don’t know A6. When considering the characteristics of a fragile state, please identify which of the following best illustrate fragility in Zimbabwe. (Choose no more than TWO) 1 None. I do not consider Zimbabwe a fragile state. 2 Policy inconsistency 3 Weak social cohesion 4 Weak institutional capacity 5 Food insecurity 6 High levels of corruption 7 Weak accountability 8 Social vulnerability 9 Political uncertainty 10 High inequality 11 Debt unsustainability and lack of access to development finance 106 World Bank Group Country Opinion Survey 2017: Zimbabwe SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Zimbabwe? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Zimbabwe. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Zimbabwe solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about the World Bank Group’s impact on development results in Zimbabwe, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Zimbabwe? (Choose no more than THREE) 1 Energy 17 Economic growth 2 Water and sanitation 18 Disaster risk management 3 Environmental management 19 Equality of opportunity (i.e., social inclusion) 4 HIV/AIDS 20 Job creation/employment 5 Health 21 Local governance and institutions 6 Financial sector development 22 Information and communications technology Social protection (e.g., pensions, targeted social 7 23 Transport (e.g., roads, bridges, transportation) assistance) 8 Gender equity 24 Agriculture and rural development Private sector development (e.g., investment 9 25 Trade and exports climate, SME development) 10 Education 26 Crime and violence prevention Public sector governance/reform (i.e., government Natural resource management (e.g., mining, 11 effectiveness, public financial management, public 27 forestry) expenditure, fiscal system reform) 12 Security/stabilization/reconstruction 28 Social cohesion 13 Global/regional integration 29 Climate change (e.g., mitigation, adaptation) 14 Food security 30 Land policy and reform 15 Urban development 31 Poverty reduction 16 Judiciary reform 32 Anti corruption 107 World Bank Group Country Opinion Survey 2017: Zimbabwe SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Zimbabwe Government’s efforts to reduce poverty? (If you have NO exposure to/experience with the instruments listed below, please select “N/A”) Not effective Very N/A at all effective 1 Donor funded trust funds and grants 1 2 3 4 5 6 7 8 9 10  2 Analytical studies and reports 1 2 3 4 5 6 7 8 9 10  3 Training and capacity building workshops 1 2 3 4 5 6 7 8 9 10  4 IFC Advisory Services 1 2 3 4 5 6 7 8 9 10  B6. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Zimbabwe? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Bringing together different groups of stakeholders   2 Capacity development   3 Policy advice, studies, analyses   4 Financial resources   5 Data and statistics   6 Promoting knowledge sharing   7 Implementation support   8 Mobilizing third party financial resources   9 Donor coordination   10 Strategy formulation (e.g., PRSP assistance)   11 Other (please specify): ________________________   To what extent do you agree with the following statements about the World Bank Group’s work in Zimbabwe? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B7 1 2 3 4 5 6 7 8 9 10  relevant role in development in Zimbabwe The World Bank Group’s work is aligned with what I B8 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Zimbabwe 108 World Bank Group Country Opinion Survey 2017: Zimbabwe SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Zimbabwe, in terms of each of the following? To no degree To a very significant Don't at all degree know B9 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B10 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B11 1 2 3 4 5 6 7 8 9 10  circumstances) B12 Being inclusive 1 2 3 4 5 6 7 8 9 10  B13 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B14 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B15 1 2 3 4 5 6 7 8 9 10  the ground Helping to bring discipline/effective supervision to B16 1 2 3 4 5 6 7 8 9 10  implementation of investment projects B17 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B18 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B19 1 2 3 4 5 6 7 8 9 10  partners B20 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B21 Collaboration with the UN 1 2 3 4 5 6 7 8 9 10  B22 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Zimbabwe with B23 1 2 3 4 5 6 7 8 9 10  respect B24 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  109 World Bank Group Country Opinion Survey 2017: Zimbabwe SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B25. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Zimbabwe? (Choose no more than TWO) 1 Not client focused 2 Not willing to honestly criticize policies and reform efforts in the country 3 Staff too inaccessible 4 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 5 Not aligned with other donors’ work 6 Not aligned with country priorities 7 Not adequately sensitive to political/social realities in Zimbabwe 8 Arrogant in its approach 9 Not exploring alternative policy options 10 Not collaborating enough with stakeholders outside the Government 11 Its advice and strategies do not lend themselves to practical problem solving 12 Not enough public disclosure of its work 13 Too influenced by developed countries 14 World Bank Group’s processes too complex 15 The credibility of its knowledge/data 16 Inadequate number of World Bank Group staff members located in the country 17 Other (please specify): __________________________________________________ 18 Don’t know B26. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than THREE) 1 The World Bank Group does not do adequate follow through/follow-up 2 Lack of/inadequate levels of capacity in the Government 3 Reforms are not well thought out in light of country challenges 4 Poor coordination within the Government 5 The Government works inefficiently 6 Poor donor coordination 7 The World Bank Group is not sensitive enough to political/social realities on the ground 8 Political pressures and obstacles 9 There is not an adequate level of citizen/civil society participation 10 The World Bank Group works too slowly 11 Poor coordination within the World Bank Group 12 Policy inconsistencies across the Government 13 Inadequate funding 14 Other (please specify): ________________________________________ 110 World Bank Group Country Opinion Survey 2017: Zimbabwe SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B27. To what extent do you believe that the World Bank Group’s work and support help the poorest in Zimbabwe? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B28. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Beneficiaries 10 Media 2 Youth/university groups 11 UN and regional peace keeping forces 3 Private sector 12 Emerging donors 4 Local government 13 UN agencies 5 Donor community 14 Regional organizations (e.g., MEFMI, AU, SADC) 6 NGOs/Community Based Organizations 15 Political parties 7 Academia/think tanks/research institutes 16 Other (please specify): _____________________ 8 Parliament 9 Foundations 17 Don’t know B29. In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your country? (Select only ONE response) More effective The same level of effective Less effective Don't know collaboration collaboration collaboration 111 World Bank Group Country Opinion Survey 2017: Zimbabwe SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Zimbabwe? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) Private sector development (e.g., investment climate, 2 1 2 3 4 5 6 7 8 9 10  SME development) 3 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 4 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 5 Energy 1 2 3 4 5 6 7 8 9 10  6 Water and sanitation 1 2 3 4 5 6 7 8 9 10  7 Health 1 2 3 4 5 6 7 8 9 10  8 Financial sector development 1 2 3 4 5 6 7 8 9 10  9 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  10 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  11 Natural resource management (e.g., mining, forestry) 1 2 3 4 5 6 7 8 9 10  12 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  13 Poverty reduction 1 2 3 4 5 6 7 8 9 10  14 Economic growth 1 2 3 4 5 6 7 8 9 10  15 Disaster risk management 1 2 3 4 5 6 7 8 9 10  16 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  17 HIV/AIDS 1 2 3 4 5 6 7 8 9 10  18 Local governance and institutions 1 2 3 4 5 6 7 8 9 10  19 Social cohesion 1 2 3 4 5 6 7 8 9 10  20 Land policy and reform 1 2 3 4 5 6 7 8 9 10  112 World Bank Group Country Opinion Survey 2017: Zimbabwe SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. To what extent does the World Bank Group’s work help to achieve development results in Zimbabwe? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree C3. How prepared do you believe Zimbabwe’s government systems are for eventual project implementation? 1 2 3 4 5 6 7 8 9 10   Do not have Not prepared Extremely Prefer not enough at all prepared to answer information C4. To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in Zimbabwe? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Zimbabwe? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments C5 1 2 3 4 5 6 7 8 9 10  meet the needs of Zimbabwe The World Bank Group meets Zimbabwe’s needs C6 for knowledge services (e.g., research, analysis, 1 2 3 4 5 6 7 8 9 10  data, technical assistance) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 113 World Bank Group Country Opinion Survey 2017: Zimbabwe SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Zimbabwe, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D6 1 2 3 4 5 6 7 8 9 10  good practices D7 Are relevant to country challenges 1 2 3 4 5 6 7 8 9 10  D8 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D9 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Zimbabwe’s specific D10 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D11. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D12. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 114 World Bank Group Country Opinion Survey 2017: Zimbabwe SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in Zimbabwe Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10  Zimbabwe’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) E10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Zimbabwe? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E11. To what extent do you believe the World Bank Group is adequately staffed in Zimbabwe? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E12. To what extent do you believe the World Bank Group measures and corrects its work in real time in Zimbabwe? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very significant Don't know all degree 115 World Bank Group Country Opinion Survey 2017: Zimbabwe SECTION E: WORKING WITH THE WORLD BANK GROUP : THE ZIMBABWE RECONSTRUCTION FUND (ZIMREF) If you have NO exposure to/experience in working with ZIMREF, please proceed to Section F (next page). E13. How familiar are you with the work of the Zimbabwe Reconstruction Fund (ZIMREF)? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar E14. When considering the World Bank Group’s technical assistance that it provides through the Zimbabwe Reconstruction Fund (ZIMREF), which areas do you think the World Bank Group should focus on that would best support the Government’s efforts to build strong systems for eventual project implementation? (Choose no more than THREE) 1 Procurement processes and systems 8 Gender mainstreaming 2 Financial management processes 9 Anticorruption mechanisms 3 Project management capacity 10 Grievance mechanisms 4 Donor coordination 11 Monitoring and evaluation 5 Environment and social safeguards 12 Resource mobilization and co-financing 6 Citizen engagement and public outreach Other (please specify): 13 7 Technical project design _____________________________________ To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know ZIMREF priorities are aligned with the key E15 1 2 3 4 5 6 7 8 9 10  development priorities in Zimbabwe. ZIMREF distributes resources in a way that E16 effectively supports the key development 1 2 3 4 5 6 7 8 9 10  priorities in ZIMBABWE. ZIMREF’s efforts are leading to sustainable E17 1 2 3 4 5 6 7 8 9 10  results. ZIMREF collaborates well with the E18 1 2 3 4 5 6 7 8 9 10  Zimbabwean Government. The World Bank Group collaborates well with E19 1 2 3 4 5 6 7 8 9 10  ZIMREF donors. There should be more oversight of how E20 1 2 3 4 5 6 7 8 9 10  ZIMREF resources are spent. There should be more public information E21 1 2 3 4 5 6 7 8 9 10  available about the work of ZIMREF. ZIMREF is flexible and responds to changing E22 1 2 3 4 5 6 7 8 9 10  conditions in Zimbabwe. 116 World Bank Group Country Opinion Survey 2017: Zimbabwe SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN ZIMBABWE F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Zimbabwe? (Choose no more than TWO) 1 Offer more innovative knowledge services 2 Collaborate more effectively with Government clients (e.g., national, state, local) 3 Work faster 4 Reach out more to groups outside of Government 5 Offer more innovative financial products 6 Ensure greater selectivity in its work 7 Provide more adequate data/knowledge/statistics/figures on Zimbabwe’s economy 8 IFC investments in the private sector 9 Increase the level of capacity development in the country 10 Improve the quality of its experts as related to Zimbabwe’s specific challenges 11 Increase the level of World Bank Group staffing in Zimbabwe’s office 12 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Zimbabwe, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Zimbabwe? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Zimbabwe 6 Don’t know F3. Please answer the following questions: (Choose no more than THREE for each column) A. Which THREE areas below would B. Which THREE areas benefit most from the World Bank below would benefit Group playing a leading role among most from other international partners in Zimbabwe? donors in Zimbabwe? 1 Social cohesion   2 Public financial management   3 Access to basic services   4 Capacity of state institutions   5 Jobs   6 Improving livelihoods   7 Social safety nets   8 Macroeconomic policy   9 Investment climate   117 World Bank Group Country Opinion Survey 2017: Zimbabwe SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Zimbabwe? (Choose no more than TWO) 1 Local radio 6 Internet 2 International radio 7 Periodicals Social media (e.g., blogs, Facebook, Twitter, 3 8 International television YouTube, Flickr) 4 International newspapers 9 Local newspapers 5 Local television 10 Other (please specify): ____________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) World Bank Group’s publications and other written Direct contact with World Bank Group (i.e., face to 1 6 materials face meetings/discussions) 2 e-Newsletters 7 World Bank Group’s website World Bank Group’s Social media (e.g., blogs, Facebook, Twitter, 3 8 seminars/workshops/conferences YouTube, Flickr) 4 Mobile phones 9 Other (please specify): ____________________ 5 Print media Are you aware of the World Bank Group's Access to Information Policies under which the World G3 Yes No Bank Group discloses any information in its possession that is not on a list of exceptions? G4 Do you have reliable access to the Internet? Yes No G5 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, G6 Yes No Twitter, YouTube, and Flickr)? G7. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up 3 Mobile data G8. How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for information/knowledge that you can use in your work? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never 118 World Bank Group Country Opinion Survey 2017: Zimbabwe SECTION G: COMMUNICATION AND INFORMATION SHARING Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G9 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G10 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G11 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution When I need information from the World Bank Group I G12 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group is responsive to my information G13 1 2 3 4 5 6 7 8 9 10  requests and inquiries 119 World Bank Group Country Opinion Survey 2017: Zimbabwe SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial Department 4 14 Trade Union or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate Change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA or IFC) in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you primarily engage with in Zimbabwe? (Select only ONE response) 1 The World Bank (IBRD/IDA) 2 The International Finance Corporation (IFC)  3 Other (please specify):___________________________ 120 World Bank Group Country Opinion Survey 2017: Zimbabwe SECTION H: BACKGROUND INFORMATION H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in Zimbabwe? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Zimbabwe? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. Which best represents your geographic location? 1 Harare 2 Outside Harare Thank you for completing the survey! 121