Mongolia The World Bank Country Survey FY 2011 Report of Findings September 2011 The World Bank Mongolia Country Survey 2011 Table of Contents I. Objectives ...................................................................................3 II. Methodology...............................................................................3 III. Demographics of the Sample.......................................................5 IV. Summary of Overall Findings.......................................................9 V. The General Environment in Mongolia......................................12 VI. Perceived Overall Value of the World Bank in Mongolia ...........18 VII. Overall Impressions of the World Bank .....................................30 VIII. The Future Role of the World Bank in Mongolia........................45 IX. Communication and Outreach ..................................................46 X. Appendices................................................................................54 2 The World Bank Mongolia Country Survey 2011 I. Objectives This survey was designed to achieve the following objectives: Assist the World Bank in gaining a better understanding of how stakeholders in Mongolia perceive the Bank; Obtain systematic feedback from stakeholders in Mongolia regarding: Their views regarding the general environment in Mongolia; Their perceived overall value of the World Bank in Mongolia; Overall impressions of the World Bank as related to programs, poverty reduction, personal relationships, effectiveness, knowledge base, collaboration, and its day-to-day operation; and Perceptions of the World Bank’s communication and outreach in Mongolia. Use data to help inform the Mongolia country team’s strategy. II. Methodology In June and July, 2011, 538 stakeholders of the World Bank in Mongolia were invited to provide their opinions on the Bank’s assistance to the country by participating in a country survey. Participants in the survey were drawn from among the office of the President, Prime Minister, Minister, or Parliamentarian; employees of a ministry, ministerial department, or implementation agency; local government officials or staff; bilateral or multilateral agencies; private sector organizations; NGOs (including CBOs); the media; independent government institutions; trade unions; faith-based groups; academia or research institutes; and the judiciary. A total of 312 stakeholders participated in the country survey (58%). Respondents received the questionnaire in the mail and mailed back the completed questionnaire. Respondents were asked to indicate: their overall attitudes toward the Bank; the importance of specific areas of the Bank’s work and the Bank’s effectiveness in those areas; and their level of agreement with a series of statements about the way the World Bank does business. Respondents were also asked about general issues facing Mongolia, the Bank’s future role in Mongolia, and the Bank’s communication and outreach efforts in Mongolia. 3 The World Bank Mongolia Country Survey 2011 II. Methodology (continued) The questionnaire was broken into eight sections: 1. Background Information: The first section asked respondents for their current position, specialization, familiarity and involvement with the Bank, and geographic location. 2. General Issues facing Mongolia: Respondents were asked to indicate what they thought were the most important development priorities and which areas would contribute most to poverty reduction and economic growth in Mongolia, as well as rating their optimism for the next generation in Mongolia and their priority rating for a variety of development challenges facing Mongolia. 3. Overall Attitudes toward the World Bank: Respondents were asked to rate the Bank’s overall effectiveness and their agreement with various statements regarding the Bank’s programs, poverty mission, relationships, and collaborations in Mongolia. Respondents were also asked to indicate the areas they perceive as the Bank’s priorities, the areas on which it would be most productive for the Bank to focus its resources and research, what the Bank’s level of involvement should be, what they felt were the Bank’s greatest values and greatest weaknesses in its work, and with which groups the Bank should work more. 4. The Work of the World Bank: Respondents were asked to rate their level of importance and the Bank’s level of effectiveness across twenty-one areas in which the Bank was involved, such as helping to reduce poverty and encouraging greater transparency in governance. 5. The Way the World Bank does Business: Respondents were asked to rate the Bank’s level of effectiveness in the way it does business, including the Bank’s knowledge, personal relationships, collaborations, and poverty mission. 6. Project/Program Related Issues: Respondents were asked to rate their level of agreement with a series of statements regarding the Bank’s programs, day-to-day operations, and collaborations in Mongolia. 7. The Future of the World Bank in Mongolia: Respondents were asked to indicate what actions would most improve Bank-supported programs. 8. Communication and Outreach: Respondents were asked to indicate where they get information about development issues and the Bank’s development activities in Mongolia. Respondents were asked their awareness of the Bank’s new Access to Information Policy and about their past information requests. Respondents were also asked to indicate their usage of the Bank’s website and PICs and to evaluate the Bank’s websites, PICs, and communication and outreach efforts. In addition, where possible, responses from respondents completing this year’s country survey were compared to responses from the 306 respondents (60% response rate) who completed the country survey in FY 2007 and the 282 respondents (58% response rate) who completed the country survey in FY 2003. Notations and/or charts are included when these comparisons were possible. 4 The World Bank Mongolia Country Survey 2011 III. Demographics of the Sample Current Position The majority of respondents were from NGOs, the office of the President/Prime Minister/ Parliamentarian1, ministries, and local government. Because of the small number of respondents from independent government institutions, academia, media, and trade unions, responses from these stakeholder groups are presented only in the Appendix2. Note there were no respondents from faith-based groups or the judiciary. 1 Note throughout the remainder of this report and the Appendix this stakeholder group will be referred to as “Office of the President/Prime Minister� even though respondents from offices of Parliamentarians are also included. 2 Whenever a stakeholder group has fewer than ten respondents, their responses are not included in the full report, but are presented in the Appendix. 5 The World Bank Mongolia Country Survey 2011 III. Demographics of the Sample (continued) Area of Primary Specialization 6 The World Bank Mongolia Country Survey 2011 III. Demographics of the Sample (continued) Involvement with the World Bank Half of all respondents indicated that they have been involved with or a close observer of World Bank activities for more than three years. Geographic Location Nearly three-quarters of all respondents indicated that they were located in Ulaanbaatar. Because of the small number of respondents from Aimags and provinces, the secondary cities, and other locations, these respondents were combined into an “Other Areas� category for all further analyses. 7 The World Bank Mongolia Country Survey 2011 III. Demographics of the Sample (continued) Familiarity with the World Bank Across all respondents, familiarity with the Bank received a mean rating of 6.8 on a 10-point scale with 1 being not familiar at all and 10 being extremely familiar. This was statistically similar to the FY ’07 survey, in which familiarity with the Bank received a mean rating of 6.6 across all respondents. Respondents in this year’s country survey; however, indicated significantly higher levels of familiarity compared to respondents in the FY ’03 country survey (6.0). Respondents from private sector and employees of ministries indicated the highest levels of familiarity with the Bank whereas and respondents from NGOs indicated significantly lower levels of familiarity. Respondents across all geographic locations indicated statistically similar levels of familiarity with the work of the Bank in Mongolia. 8 The World Bank Mongolia Country Survey 2011 IV. Summary of Overall Findings The FY 11 Mongolia Country Survey demonstrates a number of interesting findings related to current development priorities in the country, where the World Bank fits into this context, and how views of the Bank’s work in Mongolia have changed for the better (on the ground sectoral and knowledge work), and for the worse (collaboration, capacity building, priority alignment) since the last survey fielded in FY 07. Overall ratings of the Bank remain in the very positive range (7 point rating on a 10 point scale). It is worth reflecting on where ratings have come down, and determine whether these can be attributed to certain activities, interactions, etc., or may require further exploration to better understand. At the same time it is worth looking at where ratings have improved to consider ‘lessons learned’ and continue moving forward in similar fashion. Overall context The Country Survey suggests that stakeholders in Mongolia consider governance/government effectiveness the key development priority in the country. Private sector growth and mining are also seen as critical elements when considering poverty reduction and economic growth. The survey suggests a link between employment opportunity and private sector growth. Throughout the survey results, there is also a suggestion that infrastructure (basic) is a critical aspect of development in Mongolia. Within this context, there is far less optimism about government’s efforts to take responsibility for development in the country amongst opinion leaders in Ulaanbaatar, than outside the city. This is an important finding for the government in terms of how and where it builds support for its efforts related to development and growth. Within this country context, the Bank’s perceived priorities are not viewed as fully aligned with what stakeholders think would be most useful for the Bank to prioritize. While stakeholders believe that the top Bank priorities in the country are growth, poverty, and government effectiveness, they would like to see the Bank focus more on, in Mongolia, government effectiveness, infrastructure, and then to a less degree, a number of areas at about the same level (private sector growth, education, poverty, growth). It is important to note that ‘mining for sustainable development’ is an area that stakeholders do not believe the Bank should prioritize, necessarily. This finding is not to suggest that the Bank should NOT prioritize the mining sector; however, it might want to reflect on how it can better present the Bank’s work in this area as critical (or at least linked to priorities such as governance, private sector development, etc.) The question of Bank emphasis is particularly interesting because ratings on whether the Bank’s priorities are aligned with the development priorities of the country went down significantly from FY 07 (7.2 – 6.5). 9 The World Bank Mongolia Country Survey 2011 IV. Summary of Overall Findings (continued) The World Bank’s work in sectors The survey suggests, positively, that all sectorally related Bank effectiveness ratings have either remained the same or improved since FY 07. Often in country surveys we see many of these ratings diminish. Most interesting, ratings for the Bank’s effectiveness in governance (noted above as the top priority) have increased significantly since FY 07. In addition, effectiveness ratings have gone up in priority areas such as private sector development and infrastructure development. While “poverty reduction� is not identified as one of the top development priorities in Mongolia, it is viewed as an area where the Bank emphasizes (not surprising or unexpected considering the stated mission of the Bank). Survey results demonstrate that ratings of whether the Bank’s work reflects its mission of poverty reduction and whether the Bank is an effective catalyst for discussion on poverty have gone down since FY 07. How the Bank operates in Mongolia Respondents value the Bank’s advice (policy and economic) most in FY 11, followed by its technical assistance. Knowledge and financial resources are of much less importance. ‘Knowledge’ has appeared to have dropped in terms of its value to stakeholder since FY 07. It would be useful to better understand how stakeholders distinguish knowledge from advice; is the former (Bank ‘knowledge’) too cumbersome, too long, too theoretical? Whereas ‘advice’ which might be considered more real time, solution oriented, and perhaps, applicable and useful? Views of how the Bank ‘gets things done’ have diminished since fy 07 in a number of ways worth considering. Ratings of the Bank’s efficiency, the speed at which it disburses funds, and procurement requirements have all gone down significantly. In an environment where the World Bank is not the ‘only development player’ these findings are worth further discussion and exploration. Collaboration and capacity building The Bank’s ratings on capacity building across groups (institutional, government, communities, etc) have gone down significantly since fy 07. If capacity building is a priority for the Bank in Mongolia, these findings are worth considering further. Openness, outreach and communication At a time when the Bank is promoting openness, a number of interesting findings emerge from this year’s Country Survey. First, four out of ten respondents identify the Bank’s greatest weakness (chosen from a list) as “not enough public disclosure of its work.� Second, civil society itself believes very strongly that its ‘voice’ needs to play a larger role in the development discourse in the country (as do those in government, though to less of a degree). 10 The World Bank Mongolia Country Survey 2011 IV. Summary of Overall Findings (continued) Third, a top priority for stakeholders related to the Bank improving its efforts on the ground continues to relate to increasing dissemination and discussion of findings from its own analytical work. Having noted that, more than six out of ten respondents are not aware of the Bank’s Access to Information policy, and only a quarter has requested information from the Bank in the past year (with 95% reporting that if they requested information, they were able to obtain it.) In Mongolia, a far greater percentage of stakeholders have used/use the PIC (nearly four out of ten respondents) than in most countries where there is a much lower reported rate of useage/awareness. Finally, the survey findings demonstrate a clear shift among stakeholders to internet use for gathering information (not surprising), although a still significant number of respondents (more than a quarter) reported that they get their information about the World Bank activities from workshops and conferences. It is useful for the web team to learn that while usage of the Bank’s websites has increased significantly since fy 07, there is increased use of the Bank’s website and decreased use of the country website. This may have an impact on how specific resources are spent. In addition, while virtually all respondents have internet access, 75% have used the Bank websites. There is opportunity for growth. 11 The World Bank Mongolia Country Survey 2011 V. The General Environment in Mongolia Optimism When asked about perceptions of the future for the next generation in Mongolia, across all respondents, the overall mean rating was 7.5 on a 10-point scale of 1 being extremely pessimistic and 10 being extremely optimistic. This was statistically similar to the FY ’07 survey, in which optimism for the next generation also received a mean rating of 7.5 across all respondents. However, mean ratings of optimism for the next generation in this year’s country survey was significantly higher than in the FY ’03 survey (6.9). Respondents from the office of the President/Prime Minister had the highest ratings of optimism whereas respondents from NGOs and bilateral or multilateral agencies had significantly lower ratings. Respondents across all geographic locations had statistically similar ratings of optimism for the next generation in Mongolia. 12 The World Bank Mongolia Country Survey 2011 V. The General Environment in Mongolia (continued) Development Priority Respondents indicated that government effectiveness was the most important development priority in Mongolia. In the FY ’07 country survey, the most important development priority was also government effectiveness and policy (55%). In the FY ’03 country survey, respondents were asked to indicate what they felt were the greatest challenges facing Mongolia as well as the single most important development priority. These respondents felt that the economy, corruption, poverty, and education were the greatest challenges facing Mongolia. Reducing corruption and improving governance and strengthening the financial sector were considered the most important development priorities. 13 The World Bank Mongolia Country Survey 2011 V. The General Environment in Mongolia (continued) Development Priority (continued) When asked to give a priority rating for key development challenges facing Mongolia, improving basic infrastructure and improving governance received the highest mean priority ratings, 8.9 and 8.8, respectively, across all respondents on a 10-point scale of 1 being not a priority at all and 10 being a top priority. Respondents from NGOs and bilateral or multilateral agencies had the highest priority ratings for equity whereas employees of ministries and respondents from private sector had significantly lower ratings. In addition, respondents from NGOs, local government, and other organizations had the highest priority ratings for urban and rural development whereas respondents from private sector had significantly lower ratings. Respondents across all stakeholder groups had statistically similar priority ratings for the other development challenges. Respondents from Ulaanbaatar had significantly higher priority ratings for economic diversification compared to respondents from Other Areas. In contrast, respondents from Other Areas had significantly higher priority ratings for urban and rural development compared to respondents from Ulaanbaatar. Respondents across both geographic locations had statistically similar priority ratings for the other development challenges. 14 The World Bank Mongolia Country Survey 2011 V. The General Environment in Mongolia (continued) Poverty Reduction Respondents indicated that increasing employment and private sector growth would contribute most to poverty reduction in Mongolia. Improving governance and education were also considered key contributors to poverty reduction. In the FY ’07 country survey, respondents identified increasing employment (55%), education and capacity building (38%), improving governance (33%), and private sector development (27%) as key contributors to poverty reduction in Mongolia. 15 The World Bank Mongolia Country Survey 2011 V. The General Environment in Mongolia (continued) Economic Growth Nearly half of all respondents indicated that increasing mining for sustainable development would contribute most to generating faster economic growth in Mongolia. Improving governance and ensuring macro-economic stability were also identified as key to economic growth. Respondents across all stakeholder groups and all geographic locations indicated that mining for sustainable development and improving governance would contribute most to generating faster economic growth in Mongolia. 16 The World Bank Mongolia Country Survey 2011 V. The General Environment in Mongolia (continued) The Government Supports Development Efforts Across all respondents, agreement that the government supports and takes responsibility for development efforts in Mongolia received a mean rating of 6.6 on a 10-point scale, with 1 being strongly disagree and 10 being strongly agree. This was significantly lower than the mean ratings received in the FY ’07 and FY ’03 country surveys (7.3 and 7.2, respectively). Respondents from Other Areas had significantly higher levels of agreement that the government supports and takes responsibility for development efforts in Mongolia compared to respondents from Ulaanbaatar. Respondents across all stakeholder groups had statistically similar levels of agreement that the government supports and takes responsibility for development efforts in Mongolia. 17 The World Bank Mongolia Country Survey 2011 VI. Perceived Overall Value of the World Bank Perceived Bank Priorities Respondents indicated that they perceived the Bank’s priorities in Mongolia to be economic growth, reducing poverty and government effectiveness. 18 The World Bank Mongolia Country Survey 2011 VI. Perceived Overall Value of the World Bank (continued) Focusing Bank Resources Respondents indicated that it would be most productive for the Bank to focus most of its resources on government effectiveness, improving basic infrastructure, and private sector growth. In FY ’07, respondents indicated that the Bank should focus on increasing employment (29%), economic growth (21%), education (20%), human development (19%), and government effectiveness (18%). 19 The World Bank Mongolia Country Survey 2011 VI. Perceived Overall Value of the World Bank (continued) Focusing Bank Research Respondents indicated that it would be most valuable for the Bank to focus its research efforts on education, private sector development, governance, and poverty. In FY ’07, respondents indicated that the Bank should focus its research on education (43%), labor markets (41%), and private sector development (31%). 20 The World Bank Mongolia Country Survey 2011 VI. Perceived Overall Value of the World Bank (continued) Level of Bank Involvement Nearly half of all respondents indicated that the Bank should be more involved in Mongolia’s development strategies; 31% indicated that the Bank is currently involved at an optimum level. In the FY ’07 country survey, 41% of respondents indicated that the Bank should be more involved; 49% indicated that the Bank was currently involved at an optimum level. A plurality of respondents across most stakeholder groups indicated that the Bank should be more involved in Mongolia’s development strategies, except respondents from bilateral or multilateral agencies who were more likely to indicate that the Bank is currently involved at an optimum level. A plurality of respondents from Ulaanbaatar and Other Areas indicated that the Bank should be more involved in Mongolia’s development strategies. 21 The World Bank Mongolia Country Survey 2011 VI. Perceived Overall Value of the World Bank (continued) Collaborating in Mongolia Respondents indicated that the World Bank should work more closely with NGOs, private sector, local government, and academics to ensure better development results in Mongolia. 22 The World Bank Mongolia Country Survey 2011 VI. Perceived Overall Value of the World Bank (continued) Greatest Value Over half of all respondents indicated that the Bank’s greatest value to Mongolia was its policy and economic advice. In the FY ’07 country survey, respondents indicated that the Bank’s technical advice (59%) and knowledge (55%) were its greatest values. In the FY ’03 country survey, respondents indicated that policy advice (36%), financial resources (31%), donor coordination (28%), the Bank’s knowledge (28%), ability to build implementation capacity (26%), and lending when others won’t (23%) were the greatest values provided by the Bank to Mongolia. Respondents across all stakeholder groups and geographic locations indicated that the Bank’s policy and economic advice was its greatest value to Mongolia, except respondents from bilateral or multilateral agencies who indicated the Bank’s knowledge was its greatest value. 23 The World Bank Mongolia Country Survey 2011 VI. Perceived Overall Value of the World Bank (continued) Greatest Weakness Respondents indicated that the Bank’s greatest weaknesses in its work in Mongolia were not enough public disclosure of its work and not exploring alternative policy options. In the FY ’07 country survey, respondents were asked to indicate a single greatest weakness in the Bank’s work. These respondents indicated that the Bank’s greatest weakness was not exploring alternative policy options (30%). Respondents across most stakeholder groups and all geographic locations identified not enough public disclosure of its work and not exploring alternative policy options as the Bank’s greatest weaknesses in its work in Mongolia, except employees of ministries who identified being too bureaucratic in its operational policies and procedures and respondents from private sector who identified imposing technocratic solutions without regard to political realities and providing generic solutions not tailored to local conditions as the Bank’s greatest weakness in Mongolia. 24 The World Bank Mongolia Country Survey 2011 VI. Perceived Overall Value of the World Bank (continued) Civil Society Across all respondents, the extent to which raising the voice and influence of civil society would help improve development efforts received a mean rating of 7.7 on a 10-point scale with 1 being to no degree at all and 10 being to a great degree. Respondents from NGOs indicated the highest ratings for the extent to which an improved civil society would influence development in Mongolia whereas employees of ministries and respondents from bilateral or multilateral agencies and the office of the President/Prime Minister indicated significantly lower ratings. Respondents from Other Areas indicated significantly higher ratings for the extent to which an improved civil society would influence development in Mongolia compared to respondents from Ulaanbaatar. 25 The World Bank Mongolia Country Survey 2011 VI. Perceived Overall Value of the World Bank (continued) Importance Respondents indicated that it was most important for the Bank to help strengthen infrastructure development and encourage greater transparency in governance, receiving mean ratings of 8.6 and 8.5, respectively, on a 10-point scale with 1 being not at all and 10 being very important. 26 The World Bank Mongolia Country Survey 2011 VI. Perceived Overall Value of the World Bank (continued) Importance (continued) Respondents across all stakeholder groups had statistically similar ratings of importance across all twenty-one areas. Respondents from Other Areas had higher importance ratings across all twenty-one areas compared to respondents from Ulaanbaatar, significantly so for: “Helping to reduce poverty�; “Helping to strengthen the financial system�; “Helping to strengthen the education sector�; “Helping to strengthen the health sector�; “Helping to lay the foundation to integrate Mongolia into the global economy�; “Ensuring that attention is paid to the environmental impact of Bank supported programs and strategies�; “Ensuring that attention is paid to gender disparities�; “Helping to strengthen agricultural and livestock development�; “Helping to strengthen infrastructure development�; “Helping to strengthen the social protection sector�; “Helping to improve the quality of life in urban and rural areas�; and “Helping Mongolia adapt to/avert risk of climate change�. 27 The World Bank Mongolia Country Survey 2011 VI. Perceived Overall Value of the World Bank (continued) Importance (continued) The chart below displays importance ratings from respondents in this year’s survey compared to respondents from the FY ’07 and FY ’03 country surveys. 28 The World Bank Mongolia Country Survey 2011 VI. Perceived Overall Value of the World Bank (continued) Importance (continued) Respondents in this year’s country survey had significantly higher importance ratings for “Encouraging greater transparency in governance� and “Helping to strengthen the judicial system� compared to respondents from the FY ’07 and FY ’03 country surveys. Respondents in this year’s country survey had significantly lower importance ratings for “Helping to bring about strong equitable growth� compared to respondents from the FY ’07 and FY ’03 country surveys (note in the FY ’03 and FY ’07 country surveys, this item was “Helping to bring about economic growth�). Respondents in the FY ’07 country survey had significantly higher importance ratings for “Helping to strengthen the education sector�, “Helping to strengthen the health sector�, and “Helping to strengthen agricultural and livestock development� compared to respondents from this year’s and the FY ’03 country surveys. Respondents in the FY ’03 country survey had significantly lower importance ratings for “Helping to strengthen the regulatory framework� compared to respondents from this year’s and the FY ’07 country surveys. 29 The World Bank Mongolia Country Survey 2011 VII. Overall Impressions of the World Bank The Bank’s Overall Effectiveness in Mongolia Across all respondents, the Bank’s overall effectiveness in Mongolia received a mean rating of 7.2 on a 10-point scale, with 1 being not effective at all and 10 being very effective. This was statistically similar to the mean ratings received in the FY ’07 and FY ’03 country surveys (7.1 and 6.9, respectively). Respondents from local government had the highest ratings for the Bank’s overall effectiveness in Mongolia whereas respondents from private sector and NGOs had significantly lower ratings for the Bank’s overall effectiveness. Respondents from Other Areas had significantly higher ratings for the Bank’s overall effectiveness compared to respondents from Ulaanbaatar. 30 The World Bank Mongolia Country Survey 2011 VII. Overall Impressions of the World Bank (continued) Specific Areas of Effectiveness Respondents saw the Bank as most effective in helping to strengthen infrastructure development, receiving a mean rating of 7.7on a 10-point scale with 1 being not effective at all and 10 being very effective. 31 The World Bank Mongolia Country Survey 2011 VII. Overall Impressions of the World Bank (continued) Specific Areas of Effectiveness (continued) There were ten instances in which there were significant stakeholder differences in their ratings of the Bank’s effectiveness across these twenty-one areas. For the most part, respondents from local government tended to give the highest ratings for the Bank’s effectiveness whereas respondents from NGOs, private sector, and bilateral or multilateral agencies tended to give significantly lower ratings for the Bank’s effectiveness. Those areas for which there were significant stakeholder group differences were: “Helping to reduce poverty�; “Helping to bring about strong equitable growth�; “Helping to strengthen the private sector�; “Helping to strengthen the public sector�; “Helping to strengthen the education sector�; “Helping to strengthen the health sector�; “Helping to strengthen agricultural and livestock development�; “Helping to strengthen resource management�; “Helping to reduce corruption in the country with its advice and support�; and “Helping Mongolia adapt to/avert risk of climate change�. Respondents from Other Areas gave higher ratings for the Bank’s effectiveness across all twenty-one areas compared to respondents from Ulaanbaatar, significantly so for all but “Helping to reduce corruption in the country with its advice and support� and “Helping to empower communities to participate in their own development�. 32 The World Bank Mongolia Country Survey 2011 VII. Overall Impressions of the World Bank (continued) Specific Areas of Effectiveness (continued) Effectiveness ratings in this year’s survey either remained the same or were higher than in the FY ’07 country survey (no ratings of the Bank’s effectiveness declined significantly). Ratings which are significantly different between survey years are indicated in the chart. 33 The World Bank Mongolia Country Survey 2011 VII. Overall Impressions of the World Bank (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the Bank’s overall effectiveness in Mongolia, bivariate correlational analyses were conducted on respondents’ ratings of the Bank’s overall effectiveness in Mongolia with respondents’ ratings of the twenty-one specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the Bank’s overall effectiveness. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the Bank’s overall effectiveness increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the Bank’s overall effectiveness. Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the Bank’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank’s overall effectiveness. The areas determined to be key drivers from these analyses were: The Bank’s effectiveness at helping to lay the foundation to integrate Mongolia into the global economy; The Bank’s effectiveness at encouraging greater transparency in governance; and The Bank’s effectiveness at helping to bring about strong equitable growth. 34 The World Bank Mongolia Country Survey 2011 VII. Overall Impressions of the World Bank (continued) Importance versus Effectiveness – Sector Analysis By plotting respondents’ ratings of importance versus effectiveness, one can assess where respondents perceived the Bank to be performing well on priority issues in Mongolia, as well as areas in which respondents perceived the Bank to not be performing so well on priority issues, areas in which respondents perceived the Bank was performing well, but on lower priority issues, and areas in which respondents perceived the Bank to not be performing so well on lower priority issues. Bank relatively good and issue is a priority: Areas in this quadrant are those that respondents indicated a high level of importance and gave the Bank a relatively high rating of effectiveness (although it should be noted that ratings of effectiveness were more than a point lower than ratings of importance). It is important that the Bank continue to do well in these areas (in order of mean importance): Helping to strengthen the infrastructure development; Encouraging greater transparency in governance; Helping to reduce poverty; Helping to strengthen the private sector; Ensuring that attention is paid to the environmental impact of Bank supported programs and strategies; Helping to strengthen resource management; Helping to strengthen the education sector; 35 The World Bank Mongolia Country Survey 2011 VII. Overall Impressions of the World Bank (continued) Importance versus Effectiveness – Sector Analysis (continued) Bank relatively good and issue is a priority: (continued) Helping to strengthen the financial system; Helping to bring about strong equitable growth; Helping to strengthen the health sector; and Helping to lay the foundation to integrate Mongolia into the global economy. Bank not so good on priority issues: Areas in this quadrant were those for which respondents indicated a high level of importance, but gave the Bank a relatively low rating of effectiveness. There was just one area in this quadrant: Helping to reduce corruption in the country with its advice and support. Bank not so good, but issue not perceived to be a priority: Areas in this quadrant were those for which respondents gave the Bank a relatively low rating of effectiveness and a moderate level of importance. These areas were (in order of mean importance): Helping to empower communities to participate in their own development; Helping Mongolia adapt to/avert risk of climate change; Helping to strengthen the judicial system; Helping to strengthen the regulatory framework; Helping to strengthen the public sector; and Ensuring that attention is paid to gender disparities. Bank good, but issue not perceived to be a priority: Areas in this quadrant were those for which respondents indicated a moderate level of importance, but gave the Bank a relatively high rating of effectiveness. These areas were (in order of mean importance): Helping to improve the quality of life in urban and rural areas (although this is on the borderline of becoming more of a priority); Helping to strengthen the social protection sector (although this is on the borderline of the Bank being not so good); and Helping to strengthen agricultural and livestock development (although this is on the borderline of the Bank being not so good). 36 The World Bank Mongolia Country Survey 2011 VII. Overall Impressions of the World Bank (continued) Respondents were asked a variety of questions regarding the Bank’s programs, poverty mission, personal relationships, collaborations/partnerships, knowledge, and day-to-day operations. Overall attitudes toward these aspects of the Bank were fairly positive. The Bank did best on items related to its knowledge. Respondents in this year’s country survey had significantly higher ratings for “Producing knowledge and research that are useful� compared to respondents from the FY ’07 country survey. Respondents in this year’s country survey had significantly lower ratings compared to respondents from the FY ’07 country survey for: “The Bank’s work is aligned with what I consider the development priorities for this country�; “The Bank’s work reflects its own mission of poverty reduction�; “The World Bank treats clients and stakeholders in Mongolia with respect�; “The World Bank collaborates well with other donors here� (note in the FY ’03 and FY ’07 country surveys, the qualifier “well� was not included); “The Bank is an effective catalyst for discussion on issues related to poverty�; “The Bank’s work promotes the empowerment of poor people to participate in development�; “The World Bank imposes reasonable conditions on its lending�; “Promoting the inclusion of local communities in the development of strategies�; “Promoting the inclusion of local project experts in the development of strategies�; “Promoting the inclusion of private sector in the development of strategies�; “The Bank disburses funds promptly�; “The Bank works efficiently�; “The Bank helps to build capacity at the community level�; “The Bank and partners in government collaborate well together on Bank supported programs and projects in Mongolia�; and “The Bank helps to strengthen institutional capacity�; and “The Bank’s procurement requirements are reasonable�. 37 The World Bank Mongolia Country Survey 2011 VII. Overall Impressions of the World Bank (continued) There were several instances in which there were significant differences between stakeholder groups in their ratings of the Bank across these areas. For the most part, respondents from local government tended to have the highest ratings across these areas whereas respondents from private sector tended to have the lowest ratings. Those areas for which there were significant differences between stakeholder groups were: “Overall the Bank currently plays a relevant role in development in Mongolia�; “The Bank’s work is aligned with what I consider the development priorities for this country�; “The Bank’s work reflects its own mission of poverty reduction�; “The World Bank recommends programs and strategies that are realistic for Mongolia�; “The World Bank treats clients and stakeholders in Mongolia with respect�; “Overall I like to work/interact with Bank staff�; “In general, the strategies that the Bank recommends are sustainable over time�; “The World Bank’s work promotes country ownership of development strategies�; “Sharing knowledge about international best practices�; “Straightforwardness in its dealings with you�; “Maintaining consistent messages�; “Promoting the inclusion of local project experts in the development of strategies�; “Promoting the inclusion of private sector in the development of strategies�; “Giving appropriate priority to poverty reduction�; “Lending in a way that promotes effective development across the country� “The Bank is flexible in terms of adjusting to changing circumstances�; “The Bank effectively monitors and evaluates the projects and programs it supports�; “The Bank helps to build capacity at the community level�; and “The Bank’s procurement requirements are reasonable�. Respondents from Other Areas had higher ratings of the Bank across nearly all of these areas compared to respondents from Ulaanbaatar, significantly so far all but: “Sharing knowledge about international best practices�; “Promoting the inclusion of civil society in the development of strategies�; “Promoting the inclusion of private sector in the development of strategies�; “The Bank helps to build capacity of government officials�; “The Bank and partners in government collaborate well together on Bank supported programs and projects in Mongolia�; and “The Bank helps to strengthen institutional capacity�. 38 The World Bank Mongolia Country Survey 2011 Ratings for all stakeholder groups, both geographic locations, and across country surveys can be found in the appendix. 39 The World Bank Mongolia Country Survey 2011 VII. Overall Impressions of the World Bank (continued) Bank Programs in Mongolia In terms of the Bank’s programs in Mongolia, the Bank’s recommended strategies being generally sustainable over time received the highest mean level of agreement, 7.2, across all respondents, on a 10-point scale with 1 being strongly disagree and 10 being strongly agree. The Bank’s effectiveness at lending in a way that promotes effective development across Mongolia received a mean rating of 7.3 across all respondents on a 10-point scale with 1 being not at all effective and 10 being very effective. 40 The World Bank Mongolia Country Survey 2011 VII. Overall Impressions of the World Bank (continued) Poverty Mission In terms of the Bank’s poverty mission in Mongolia, the Bank’s work reflecting its mission of poverty reduction received the highest mean level of agreement, 6.5, across all respondents, on a 10-point scale with 1 being strongly disagree and 10 being strongly agree. The Bank’s effectiveness at giving appropriate priority to poverty reduction received a mean rating of 7.3 across all respondents on a 10-point scale with 1 being not at all effective and 10 being very effective. 41 The World Bank Mongolia Country Survey 2011 VII. Overall Impressions of the World Bank (continued) Personal Relationships In terms of the Bank’s personal relationships in Mongolia, the Bank treating clients and stakeholders in Mongolia with respect received the highest mean level of agreement, 7.6, across all respondents, on a 10-point scale with 1 being strongly disagree and 10 being strongly agree. In terms of maintaining relationships with clients and stakeholders in Mongolia, the Bank’s effectiveness at maintaining consistent messages received the highest mean rating, 7.2, across all respondents, on a 10-point scale with 1 being not at all effective and 10 being very effective. 42 The World Bank Mongolia Country Survey 2011 VII. Overall Impressions of the World Bank (continued) Collaboration/Partnerships In terms of the Bank’s collaborations in Mongolia, the Bank collaborating well with partners in government on Bank supported projects received the highest mean level of agreement, 7.3, across all respondents, on a 10-point scale with 1 being strongly disagree and 10 being strongly agree. The Bank’s effectiveness at promoting the inclusion of civil society in strategy development received the highest mean rating of 6.8 on a 10-point scale with 1 being not at all effective and 10 being very effective. 43 The World Bank Mongolia Country Survey 2011 VII. Overall Impressions of the World Bank (continued) Knowledge In terms of the Bank’s effectiveness at being a knowledge base in Mongolia, the Bank’s ability to produce knowledge and research that are useful received the highest mean rating, 8.0, across all respondents, on a 10-point scale with 1 being not at all effective and 10 being very effective. The Bank’s effectiveness at being able to adapt its knowledge to Mongolia’s needs received the lowest mean rating, 6.8, across all respondents. 44 The World Bank Mongolia Country Survey 2011 VII. Overall Impressions of the World Bank (continued) Day-to-Day Operations In terms of the Bank’s day-to-day operations in Mongolia, the Bank effectively monitoring and evaluating its projects received the highest mean level of agreement, 7.4, across all respondents, on a 10-point scale with 1 being strongly disagree and 10 being strongly agree. 45 The World Bank Mongolia Country Survey 2011 VIII. The Future Role of the World Bank in Mongolia Improving the Bank’s Impact Respondents indicated that World Bank’s impact would be improved the most by improving the quality of its experts as related to Mongolia’s specific challenges and by increasing dissemination/discussion on findings of its analytical work. Respondents in the FY ’07 country survey indicated that the Bank’s impact would be most improved by improving the quality of its analytical work (49%), increasing dissemination and discussion on the findings of its analytical work (44%), ensuring project beneficiaries have information on project objectives and activities (38%), and improving the timeliness of analytical work and technical assistance (36%). Respondents across most stakeholder groups, as well as those from Ulaanbaatar and Other Areas, indicated that the Bank’s impact would be most improved by improving the quality of its experts and by increasing dissemination of analytical findings, except respondents from bilateral or multilateral agencies who indicated that the Bank should offer more innovative knowledge services. 46 The World Bank Mongolia Country Survey 2011 IX. Communication and Outreach Information Sources Nearly two-thirds of all respondents indicated that they got most of their information about economic and social development issues in Mongolia from the Internet. Local television and local newspapers were also popular information sources. In the FY ’07 country survey, respondents indicated that they were most likely to utilize local newspapers (77%), local television (68%), and the Internet (46%) for information about economic and social development issues in Mongolia. 47 The World Bank Mongolia Country Survey 2011 IX. Communication and Outreach (continued) Information Sources (continued) Respondents were again most likely to utilize the Internet for information about the Bank’s development activities in Mongolia. World Bank conferences/seminars/ workshops, local newspapers, local television, and the World Bank website were also popular information sources. 48 The World Bank Mongolia Country Survey 2011 IX. Communication and Outreach (continued) Internet Access The vast majority of all respondents indicated that they had access to the Internet (99%). Website Usage Nearly three-quarters of all respondents indicated that they had used the Bank’s website, significantly more than respondents in the FY ’07 country survey. Respondents across all stakeholder groups and geographic locations had statistically similar rates of usage for the World Bank’s website. Of those respondents who used the Bank’s website, the majority indicated that they used the World Bank’s country website. This is statistically similar to the website usage reported by respondents in the FY ’07 country survey. Employees of ministries and respondents from bilateral or multilateral agencies were significantly more likely to use the World Bank’s main website compared to respondents from other stakeholder groups. Respondents from Other Areas were significantly more likely to use the World Bank’s country website compared to respondents from Ulaanbaatar. 49 The World Bank Mongolia Country Survey 2011 50 The World Bank Mongolia Country Survey 2011 IX. Communication and Outreach (continued) Website Evaluation Among those respondents who utilized the World Bank’s websites, respondents finding the Bank websites easy to navigate received the highest mean level of agreement, 7.6, across all respondents, on a 10-point scale with 1 being strongly disagree and 10 being strongly agree. Respondents from Other Areas had significantly higher levels of agreement that they find the information on the Bank’s websites useful compared to respondents from Ulaanbaatar. Respondents from Ulaanbaatar and Other Areas had statistically similar levels of agreement that they find the Bank websites easy to navigate. Respondents across all stakeholder groups had statistically similar levels of agreement that they find the information on the Bank’s websites useful and that they find the Bank websites easy to navigate. 51 The World Bank Mongolia Country Survey 2011 IX. Communication and Outreach (continued) Public Information Centers (PICs) More than a third of all respondents indicated that they had used the Bank’s PICs in Mongolia; however, 20% of all respondents were unaware of the Bank’s PICs. Respondents from local government and other organizations were significantly more likely to have used the Bank’s PICs compared to respondents from other stakeholder groups. Respondents from Other Areas were significantly more likely to have used the Bank’s PICs compared to respondents from Ulaanbaatar. Of those respondents who used the Bank’s PICs, it being a valuable source of information related to development in Mongolia received a mean level of agreement of 7.6, across all respondents, on a 10-point scale with 1 being strongly disagree and 10 being strongly agree. Respondents from Other Areas had significantly higher levels of agreement that the Bank’s PICs are a valuable source of information compared to respondents from Ulaanbaatar. Respondents across all stakeholder groups had statistically similar levels of agreement regarding the value of the Bank’s PICs. 52 The World Bank Mongolia Country Survey 2011 IX. Communication and Outreach (continued) Access to Information Over half of all respondents indicated that they were not aware of the Bank’s Access to Information Policy. Respondents across all stakeholder groups and geographic locations had statistically similar rates of awareness for the Bank’s Access to Information Policy. A quarter of all respondents indicated that they had requested information from the Bank in the past year. Respondents from bilateral or multilateral agencies were significantly more likely to have requested information from the Bank in the past year compared to respondents from other stakeholder groups. Respondents from Other Areas were significantly more likely to have requested information from the Bank in the past year compared to respondents from Ulaanbaatar. 53 The World Bank Mongolia Country Survey 2011 IX. Communication and Outreach (continued) Access to Information (continued) Of those who had requested information from the Bank in the past year, nearly all indicated that they were able to obtain this information. Respondents across all stakeholder groups and geographic locations had statistically similar likelihoods to have obtained their requested information from the Bank. 54 The World Bank Mongolia Country Survey 2011 IX. Communication and Outreach (continued) Communication and Outreach Efforts In terms of the Bank’s communication and outreach efforts in Mongolia, respondents had the highest levels of agreement that “When I need information from the World Bank I know how to find it�, receiving a mean rating of 7.6, across all respondents, on a 10-point scale with 1 being strongly disagree and 10 being strongly agree. Respondents across all stakeholder groups had statistically similar levels of agreement that “When I need information from the World Bank I know how to find it� and that “The Bank is appropriately responsive to my information requests and inquiries�. Respondents from Other Areas had higher levels of agreement regarding the Bank’s communication and outreach efforts compared to respondents from Ulaanbaatar, significantly so for “When I need information from the World Bank I know how to find it�. 55 The World Bank Mongolia Country Survey 2011 X. Appendices A. Responses to All Questions across All Respondents ..................... 55 B. Responses to All Questions by Stakeholder Groups ..................... 67 C. Responses to All Questions by Geographic Locations................... 82 D. Responses to All Questions by Year.............................................. 91 E. World Bank Client Survey 2011 – Mongolia Questionnaire ......... 97 MONGOLIA 56 The World Bank Mongolia Country Survey 2011 Appendix A: Responses to All Questions across All Respondents Total Response Number = 312 A. Background Information 1. Which of the following best describes your current position? Percentage of Respondents NGO 19.5% Office of the President/Prime Minister 17.8% Employee of a Ministry 17.2% Local Government 16.8% Private Sector 8.4% Other 7.7% Bilateral or Multilateral Agency 5.1% Independent Government Institution 2.4% Academia 2.0% Media 1.7% Trade Union 1.3% 2. Please identify the primary specialization of your work. Percentage of Respondents Other 22.4% Social Services 16.0% Economic Management 15.3% Legislature, Politics 11.2% Environment, Natural Resource Management 6.5% Law, Justice 6.5% Commerce, Trade and Manufacturing 5.8% Infrastructure 4.8% Communications, Information Services 4.1% Agriculture, Agribusiness, Forestry 3.7% Finance, Banking, Insurance 3.7% Familiarity with the World Bank N Mean SD 3. How familiar are you with the work of the World Bank in Mongolia on a scale of 298 6.85 2.17 1-10, 1 meaning “not familiar at all�, 10 meaning “extremely familiar�? 4. How long have you been involved with (or a close observer of) the World Bank's activities? Percentage of Respondents Less than one year 18.3% One to three years 32.0% More than three years 49.6% 5. Which best represents your geographic location? Percentage of Respondents Ulaanbaatar 71.1% Aimags and provinces 19.1% The secondary cities 7.7% Other 2.0% 57 The World Bank Mongolia Country Survey 2011 B. General Issues facing Mongolia Optimism N Mean SD 1. On a scale of 1-10, 1 meaning “extremely pessimistic�, 10 meaning “extremely optimistic�, please indicate your perspective on the future of the next generation 296 7.46 2.17 in Mongolia. Percentage of Respondents nd 2. Please identify which one of these you consider the first (second) Most 2 Most most important development priority. Important Important Combined Government effectiveness/governance 30.9% 12.6% 43.5% Economic growth 11.7% 6.3% 17.9% Improving basic infrastructure 7.2% 9.4% 16.6% Reducing corruption 9.0% 6.3% 15.2% Reducing poverty 4.5% 10.3% 14.8% Economic diversification 5.8% 7.6% 13.5% Improving the effectiveness of law and justice system 3.6% 9.4% 13.0% Increasing employment/ income generating opportunities 6.3% 4.5% 10.8% Mining for sustainable development 4.0% 5.4% 9.4% Increasing access to education 4.0% 3.6% 7.6% Environment protection 1.3% 4.5% 5.8% Enhancing the opportunity for private sector growth/investment 1.8% 4.0% 5.8% Improving natural resources management 4.0% 0.9% 4.9% Rural development 0.4% 3.6% 4.0% Increasing access to health services 1.8% 1.3% 3.1% Promote policies to stimulate foreign direct investment 0.9% 1.8% 2.7% Agriculture and livestock development 0.0% 2.2% 2.2% Equity (reaching poor and vulnerable) 0.9% 0.9% 1.8% Food security 0.0% 1.3% 1.3% Urban development 0.0% 1.3% 1.3% HIV/AIDS and other communicable diseases 0.0% 0.9% 0.9% Improving trade and exports 0.0% 0.9% 0.9% Climate change 0.9% 0.0% 0.9% Other 0.9% 0.0% 0.9% Strengthening regulatory framework 0.0% 0.4% 0.4% Strengthening financial institutions 0.0% 0.4% 0.4% 58 The World Bank Mongolia Country Survey 2011 B. General Issues facing Mongolia (continued) 3. Which TWO areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Mongolia? (Choose only TWO) (Responses Combined) Increasing income generating activities/ employment 40.3% Enhancing the opportunity for private sector growth/investment 34.0% Improving governance 22.1% Education 19.8% Agriculture and livestock development 14.2% Reducing corruption 13.2% Infrastructure development 13.2% Increasing economic growth 11.6% Managing natural resources 7.6% Increasing foreign direct investment 4.6% Health 4.3% Protecting the environment 3.0% Extracting mineral resources 2.3% Other 2.3% Food security 2.0% 4. Which TWO areas below do you believe would contribute most to Percentage of Respondents generating faster economic growth in Mongolia? (Choose only TWO) (Responses Combined) Mining for sustainable development 47.7% Improving governance 33.0% Ensuring macro economic stability 27.1% Increasing agricultural and livestock productivity 19.9% Reducing corruption 18.6% Improving access to and/or quality of education 16.0% Improving trade and exports 12.4% Enhancing the environment for increased foreign direct investment 9.2% Strengthening the regulatory framework 7.5% Other 3.6% Improving access to and/or quality of health care 1.3% Below are a number of development challenges that Mongolia faces. To what extent do you think each should be a priority for the country in the near future on a scale of 1-10, 1 meaning not a priority at all, 10 meaning a top priority? N Mean SD Improving Governance 288 8.84 1.82 Climate change adaption 255 6.16 2.39 Mining for sustainable development 271 8.03 1.92 Equity (reaching poor and vulnerable people) 266 7.48 2.19 Economic diversification 262 7.75 1.82 Urban and rural development 272 8.06 1.87 Improving basic infrastructure 277 8.92 1.45 C. Overall Attitudes toward the World Bank 59 The World Bank Mongolia Country Survey 2011 Overall Effectiveness N Mean SD Overall, please rate your impression of the World Bank’s effectiveness in Mongolia, 270 7.25 2.23 on a scale of 1-10, 1 being “Not effective at all�, 10 being “Very effective�. C. Overall Attitudes toward the World Bank (continued) 2a. Based on your observations of the World Bank in Mongolia, what do you think the Bank considers its top priorities in Mongolia? Percentage of Respondents (Choose only TWO) (Responses Combined) Economic growth 33.1% Reducing poverty 30.9% Government effectiveness/governance 26.2% Mining for sustainable development 10.9% Improving basic infrastructure 8.7% Environment protection 6.9% Increasing employment/ income generating opportunities 6.9% Strengthening financial institutions 6.5% Reducing corruption 6.2% Promote policies to stimulate foreign direct investment 6.2% Enhancing the opportunity for private sector growth/investment 6.2% Increasing access to education 5.8% Economic diversification 4.7% Improving the effectiveness of law and justice system 4.7% Increasing access to health services 4.4% Improving natural resources management 4.4% Strengthening regulatory framework 4.4% Rural development 4.0% Agriculture and livestock development 3.6% Equity (reaching poor and vulnerable) 3.3% Food security 1.8% Urban development 1.8% HIV/AIDS and other communicable diseases 1.5% Improving trade and exports 1.1% Climate change 0.7% Other 0.0% 60 The World Bank Mongolia Country Survey 2011 C. Overall Attitudes toward the World Bank (continued) 2b. Based on your observations of the World Bank in Mongolia, where would it be most productive for the Bank to focus most of its Percentage of Respondents resources? (Choose only TWO) (Responses Combined) Government effectiveness/governance 23.0% Improving basic infrastructure 18.6% Enhancing the opportunity for private sector growth/investment 14.2% Increasing access to education 11.7% Reducing poverty 11.7% Economic growth 10.6% Improving natural resources management 10.6% Increasing employment/ income generating opportunities 10.2% Reducing corruption 9.5% Mining for sustainable development 8.4% Economic diversification 8.0% Urban development 7.3% Environment protection 6.2% Increasing access to health services 5.8% Equity (reaching poor and vulnerable) 5.1% Rural development 5.1% Strengthening regulatory framework 4.7% Improving the effectiveness of law and justice system 3.6% Agriculture and livestock development 3.6% Strengthening financial institutions 3.3% Promote policies to stimulate foreign direct investment 2.6% Improving trade and exports 2.6% Food security 2.6% Climate change 2.2% Other 1.8% HIV/AIDS and other communicable diseases 0.7% 3. In your opinion, what should be the level of involvement of the World Bank in Mongolia's development strategies? Percentage of Respondents The Bank should be more involved 43.6% The Bank is currently involved at an optimum level 31.2% The Bank should be less involved 13.1% The Bank shouldn't be involved at all 2.0% Don't know 10.1% 61 The World Bank Mongolia Country Survey 2011 C. Overall Attitudes toward the World Bank (continued) Percentage of Respondents 4. In broad terms of economic and social development, what is nd the “greatest value� brought by the World Bank to Mongolia? Greatest 2 Greatest What is the “second greatest� value? Value Value Combined Policy and economic advice 31.8% 19.6% 51.4% Technical assistance 17.7% 13.5% 31.1% The Bank's knowledge 13.0% 9.8% 22.8% Donor coordination 9.7% 10.9% 20.7% Lending to fill gaps 9.4% 10.5% 19.9% Financial resources 5.1% 14.2% 19.2% Sharing and bringing other countries' experiences 5.4% 8.0% 13.4% Ability to mobilize resources 3.2% 5.8% 9.1% Ability to build implementation capacity 3.2% 5.5% 8.7% Convener/facilitator 1.1% 1.1% 2.2% Other 0.4% 1.1% 1.5% 5. Which of the following do you identify as the Bank’s greatest Percentage of Respondents weaknesses in its work in Mongolia? (Choose TWO only) (Combined Responses) Not enough public disclosure of its work 40.6% Not exploring alternative policy options 31.9% Providing generic solutions not tailored to local conditions 21.9% Too bureaucratic in its operational policies and procedures 18.4% Imposing technocratic solutions without regard to political realities 17.0% Too influenced by the US 14.2% Inadequately aligned with country priorities 11.8% Other 7.3% Is arrogant in its approach 5.6% Staff too inaccessible 4.2% 62 The World Bank Mongolia Country Survey 2011 C. Overall Attitudes toward the World Bank (continued) 6. Which TWO of the following areas do you think would be most valuable for the Bank to focus its research efforts on in the next few Percentage of Respondents years in Mongolia? (Choose TWO only) (Responses Combined) Education 22.8% Enhanced business environment for private sector development 20.5% Governance 16.8% Poverty 14.4% Energy and infrastructure 11.1% Labor markets/job creation 11.1% Mining for sustainable development 10.7% Anti-corruption 8.7% Environmental sustainability 8.4% Health 8.1% Natural resources management 7.4% Social protection 6.0% Rural development 6.0% Agriculture and livestock development 5.4% Food security 5.4% Economic diversification 5.4% Improving equality of opportunity 4.7% Financial markets 4.4% Water and sanitation 4.0% Monitoring and evaluation 4.0% Public expenditure 3.0% Public sector performance 2.7% Other 2.0% Urban development 1.3% Transport 0.3% 7. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank work with more in your country to ensure better development Percentage of Respondents results there? (Choose TWO only) (Combined Responses) NGOs 42.3% Private sector 36.5% Local government 32.9% Academics 25.7% Youth 14.3% Community based organizations (CBOs) 13.4% Beneficiaries 12.1% Parliament 8.8% Donor community 8.1% Other 2.0% Civil Society N Mean SD 8. In your opinion, to what degree would increasing the voice and influence of civil society in Mongolia help to improve development efforts, on a scale of 1-10, 285 7.73 2.38 meaning to no degree at all, 10 meaning to a great degree. 63 The World Bank Mongolia Country Survey 2011 C. Overall Attitudes toward the World Bank (continued) Level of Agreement On a scale of 1-10, with 1 meaning you strongly disagree, 10 meaning you strongly agree, please respond to the following statements about the World Bank in Mongolia. N Mean SD 9. Overall the Bank currently plays a relevant role in development in Mongolia 286 7.07 2.33 10. The Bank's work is aligned with what I consider the development priorities for this 266 6.47 2.11 country 11. The Bank's work reflects its own mission of poverty reduction 267 6.48 2.28 12. The World Bank recommends programs and strategies that are realistic for 277 7.06 2.17 Mongolia 13. The World Bank treats clients and stakeholders in Mongolia with respect. 261 7.62 2.12 14. The World Bank collaborates well with other donors here 231 7.18 2.14 15. Overall I like to work/interact with Bank staff 241 7.34 2.15 16. The Bank is an effective catalyst for discussion on issues related to poverty 255 6.42 2.38 17. In general, the strategies that the Bank recommends are sustainable over time 262 7.21 2.01 18. The World Bank's work promotes country ownership of development strategies 237 7.06 2.36 19. The Bank's work promotes the empowerment of poor people to participate in 242 5.67 2.43 development 20. The World Bank imposes reasonable conditions on its lending 223 6.36 2.41 21. The Bank gives appropriate priority to growth issues 251 7.15 2.05 64 The World Bank Mongolia Country Survey 2011 D. The Work of the World Bank How important is it for the World Bank to be involved in Importance Effectiveness that particular area of work in Mongolia? How effective do you believe the World Bank is in terms of having a positive impact on that area of development in Mongolia? (Asked on a 10-point importance/effectiveness scale, 1 being Not at all, 10 being Very.) N Mean SD N Mean SD 1. Helping to reduce poverty 277 8.43 2.04 259 6.83 2.48 2. Helping to bring about strong equitable growth 258 8.07 1.95 233 6.97 2.30 3. Encouraging greater transparency in governance 268 8.45 2.04 245 7.00 2.56 4. Helping to strengthen the private sector 267 8.24 2.08 238 7.03 2.56 5. Helping to strengthen the financial system 265 8.08 2.03 243 7.30 2.23 6. Helping to strengthen the regulatory framework 256 7.04 2.68 231 5.98 2.70 7. Helping to strengthen the judicial system 258 7.25 2.58 230 6.07 2.70 8. Helping to strengthen the public sector 254 6.81 2.60 235 6.03 2.59 9. Helping to strengthen the education sector 263 8.08 2.26 241 7.11 2.60 10. Helping to strengthen the health sector 259 8.07 2.27 237 7.07 2.63 11. Helping to lay the foundation to integrate Mongolia into 249 7.86 2.32 225 6.97 2.63 the global economy 12. Ensuring that attention is paid to the environmental 262 8.19 1.98 241 7.23 2.53 impact of Bank supported programs and strategies 13. Ensuring that attention is paid to gender disparities 242 6.01 2.85 222 5.50 2.78 14. Helping to strengthen agricultural and livestock 258 7.44 2.41 235 6.74 2.56 development 15. Helping to strengthen infrastructure development 256 8.57 1.75 234 7.68 2.21 16. Helping to strengthen resource management 254 8.15 2.06 232 6.92 2.41 17. Helping to strengthen the social protection sector 250 7.55 2.31 223 6.73 2.53 18. Helping to improve the quality of life in urban and rural 253 7.68 2.40 230 6.79 2.58 areas 19. Helping to reduce corruption in the country with its advice 257 7.79 2.44 231 6.23 2.89 and support 20. Helping to empower communities to participate in their 248 7.66 2.24 223 6.61 2.56 own development 21. Helping Mongolia adapt to/avert risk of climate change 247 7.37 2.54 220 6.24 2.74 65 The World Bank Mongolia Country Survey 2011 E. The Way the World Bank does Business Please rate the World Bank in terms of its effectiveness vis-à-vis the particular Level of Effectiveness attribute/activity listed below using a 1-10 scale, 1 meaning “Not effective at all�, 10 meaning “Very effective�. N Mean SD 1. Technical competence 232 7.41 2.02 2. Producing knowledge and research that are useful 262 7.96 1.90 3. Making the results of studies and analyses readily available 252 7.36 2.26 4. Sharing knowledge about international best practices 253 7.60 2.06 5. Ability to adapt its knowledge to your country's needs 235 6.78 2.28 6. Ensuring its staff is accessible 219 6.84 2.35 7. Providing sound policy and economic advice 247 7.20 2.07 8. Straightforwardness in its dealings with you 220 7.15 2.29 9. Maintaining consistent messages 245 7.23 2.14 10. Promoting the inclusion of local communities in the development of strategies 218 6.68 2.33 11. Promoting the inclusion of civil society in the development of strategies 236 6.76 2.38 12. Promoting the inclusion of local project experts in the development of strategies 208 6.63 2.29 13. Promoting the inclusion of private sector in the development of strategies 210 6.41 2.30 14. Giving appropriate priority to poverty reduction 246 7.33 2.28 15. Lending in a way that promotes effective development across the country 226 7.33 2.18 F. Project/Program Related Issues The following section should be filled out only by respondents who have/have had direct experience and/or involvement in the implementation of World Bank programs and/or projects. Level of Agreement Please rate how much you agree with the following statements on a 1-10 scale, 1 meaning you “Strongly Disagree�, 10 meaning you “Strongly Agree�. N Mean SD 1. The Bank is flexible in terms of adjusting to changing circumstances 190 6.56 2.26 2. The Bank disburses funds promptly 167 6.31 2.56 3. The Bank works efficiently 158 6.99 2.19 4. The Bank effectively monitors and evaluates the projects and programs it 188 7.42 2.17 supports 5. The Bank helps to build capacity at the community level 176 6.74 2.30 6. The Bank helps to build capacity of government officials 177 6.71 2.38 7. The Bank and partners in government collaborate well together on Bank 197 7.31 2.15 supported programs and projects in Mongolia 8. The Bank helps to strengthen institutional capacity 190 6.75 2.37 9. The Government supports and takes responsibility for development efforts in 180 6.58 2.46 Mongolia 10. The Bank's procurement requirements are reasonable 162 6.63 2.36 66 The World Bank Mongolia Country Survey 2011 67 The World Bank Mongolia Country Survey 2011 G. The Future Role of the World Bank in Mongolia 1. What actions would most improve the impact of World Bank- supported programs and activities? (Choose only TWO) Percentage of Respondents Improve the quality of its experts as related to Mongolia's specific 44.6% challenges Increasing dissemination and discussion on findings of analytical work 35.2% Improving timeliness of analytical work and technical assistance 23.0% Offer more innovative knowledge services 22.3% Offer more innovative financial products 20.9% Improving quality of analytical work 16.4% Ensuring project beneficiaries have information on project objectives and 13.9% activities Providing world class experts 13.6% Other 7% H. Communication and Outreach 1. Where do you get most of your information about economic and social Percentage of Respondents development issues in Mongolia? (Choose TWO at most) (Combined Responses) Internet 62.8% Local television 45.6% Local newspapers 44.9% Periodicals 22.3% Other 10.1% International newspapers 3.4% International television 3.0% Local radio 0.0% International radio 0.0% 2. From where do you get most of your information about the World Bank’s Percentage of Respondents development activities in Mongolia? (Choose TWO at most) (Combined Responses) Internet 38.8% World Bank conferences, seminars, workshops 27.7% Local newspapers 26.3% Local television 22.5% World Bank website 22.1% World Bank publications, materials 14.9% World Bank Public Information Center (PIC) 13.8% Direct contact/interaction with World Bank staff 12.8% Periodicals 7.3% Blogs 1.7% Other 1.7% International television 1.0% International newspapers 0.7% Local radio 0.3% International radio 0.0% 3. Do you have access to the Internet? Percentage of Respondents Yes 99.0% 68 The World Bank Mongolia Country Survey 2011 No 1.0% H. Communication and Outreach (continued) 4. I use/have used the World Bank website: Percentage of Respondents Yes 73.8% No 26.2% 5. I primarily use: Percentage of Respondents The World Bank's country website 67.2% The World Bank's main website 32.8% 6. I use/have used the World Bank’s Public Information Centers (PICs) that are managed and executed by local partner Institutions in Mongolia: Percentage of Respondents Yes 37.8% No 42.6% I don't know what PIC is 19.6% 7. Are you aware of the World Bank's Access to information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions? Percentage of Respondents Yes 38.1% No 61.9% 8. Have you requested information from the World Bank on its activities in the past year? Percentage of Respondents Yes 24.5% No 75.5% 9. Were you able to obtain this information? Percentage of Respondents Yes 62.5% No 37.5% Level of Agreement Please rate how much you agree with the following statements on a 1-10 scale, 1 meaning you “Strongly Disagree�, 10 meaning you “Strongly Agree� N Mean SD 10. The World Bank's PIC is a valuable source of information related to 133 7.56 2.29 development in Mongolia 11. I find the Bank websites easy to navigate 190 7.64 2.00 12. I find the information on the Bank's websites useful 190 7.54 2.04 13. When I need information from the World Bank I know how to find it 224 7.64 2.33 14. The Bank is appropriately responsive to my information requests and inquiries 155 7.04 2.56 69 The World Bank Mongolia Country Survey 2011 Appendix B: Responses to All Questions by Stakeholder Groups A. Background Information Background Information Which of the following best describes your current position? Office of the President/Prime Bilateral or Multilateral Independent Minister Employee of a Ministry Local Government Agency Private Sector NGO Media Government Institution Trade Union Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank in Mongolia on a scale of 1-10, 1 52 7.02 2.03 51 7.47 1.93 45 7.02 2.15 15 6.93 1.94 25 7.56 2.12 55 5.91 2.33 5 6.00 2.74 7 6.71 1.89 3 4.67 3.06 6 7.00 1.41 22 6.73 2.37 meaning "not familiar at all", 10 meaning "extremely familiar"? B. General Issues facing Mongolia General Issues facing Mongolia Which of the following best describes your current position? Office of the President/Prime Bilateral or Multilateral Independent Minister Employee of a Ministry Local Government Agency Private Sector NGO Media Government Institution Trade Union Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD On a scale of 1-10, 1 meaning "extremely pessimistic", 10 meaning "extremely optimistic", 49 8.37 1.72 49 7.71 1.78 44 7.93 2.20 15 6.40 1.24 25 7.36 1.50 57 6.70 2.50 5 9.20 .84 7 7.00 2.38 3 6.33 3.21 6 7.17 2.32 21 7.95 1.69 please indicate your perspective on the future of the next generation in Mongolia. 70 The World Bank Mongolia Country Survey 2011 B. General Issues facing Mongolia (continued) Please identify which one of these you consider the first most important development priority. Office of the Employee Bilateral or Independent President/ of a Local Multilateral Private Government Trade Percentage of Respondents Prime Minister Ministry Government Agency Sector NGO Media Institution Union Academia Other Government effectiveness/governance 25.7% 26.2% 31.3% 33.3% 35.0% 31.7% 0.0% 0.0% 50.0% 60.0% 47.1% HIV/AIDS and other communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Economic growth 14.3% 14.3% 9.4% 8.3% 10.0% 4.9% 0.0% 33.3% 50.0% 0.0% 17.6% Reducing corruption 14.3% 9.5% 3.1% 8.3% 0.0% 12.2% 0.0% 16.7% 0.0% 0.0% 11.8% Promote policies to stimulate foreign direct investment 0.0% 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Increasing access to education 2.9% 4.8% 9.4% 0.0% 0.0% 4.9% 0.0% 16.7% 0.0% 0.0% 0.0% Increasing access to health services 2.9% 0.0% 3.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% Reducing poverty 2.9% 2.4% 3.1% 8.3% 0.0% 9.8% 0.0% 16.7% 0.0% 0.0% 0.0% Mining for sustainable development 5.7% 7.1% 0.0% 0.0% 0.0% 4.9% 0.0% 0.0% 0.0% 20.0% 5.9% Economic diversification 5.7% 14.3% 3.1% 8.3% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% Improving the effectiveness of law and justice system 2.9% 0.0% 3.1% 8.3% 10.0% 4.9% 0.0% 16.7% 0.0% 0.0% 0.0% Improving basic infrastructure 5.7% 11.9% 12.5% 8.3% 10.0% 2.4% 0.0% 0.0% 0.0% 20.0% 0.0% Environment protection 0.0% 0.0% 9.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Improving natural resources management 5.7% 2.4% 3.1% 8.3% 5.0% 2.4% 0.0% 0.0% 0.0% 0.0% 5.9% Increasing employment/ income generating opportunities 2.9% 4.8% 6.3% 0.0% 10.0% 14.6% 100.0% 0.0% 0.0% 0.0% 0.0% Enhancing the opportunity for private sector growth/investment 2.9% 0.0% 0.0% 8.3% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agriculture and livestock development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Strengthening regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Improving trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Climate change 2.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Food security 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Strengthening financial institutions 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equity (reaching poor and vulnerable) 2.9% 0.0% 0.0% 0.0% 0.0% 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Rural development 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 4.9% 0.0% 0.0% 0.0% 0.0% 0.0% 71 The World Bank Mongolia Country Survey 2011 B. General Issues facing Mongolia (continued) Then identify which one you consider the second most important development priority. Office of the Employee Bilateral or Independent President/ of a Local Multilateral Private Government Trade Percentage of Respondents Prime Minister Ministry Government Agency Sector NGO Media Institution Union Academia Other Government effectiveness/governance 17.1% 9.5% 6.3% 16.7% 25.0% 9.8% 0.0% 0.0% 50.0% 20.0% 5.9% HIV/AIDS and other communicable diseases 2.9% 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Economic growth 5.7% 7.1% 12.5% 0.0% 0.0% 7.3% 0.0% 0.0% 0.0% 0.0% 11.8% Reducing corruption 8.6% 4.8% 6.3% 0.0% 0.0% 9.8% 0.0% 0.0% 0.0% 20.0% 5.9% Promote policies to stimulate foreign direct investment 0.0% 0.0% 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.8% Increasing access to education 2.9% 2.4% 6.3% 0.0% 0.0% 2.4% 0.0% 16.7% 0.0% 0.0% 5.9% Increasing access to health services 0.0% 2.4% 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Reducing poverty 5.7% 7.1% 9.4% 25.0% 10.0% 14.6% 100.0% 16.7% 0.0% 0.0% 5.9% Mining for sustainable development 5.7% 7.1% 3.1% 8.3% 5.0% 2.4% 0.0% 0.0% 0.0% 20.0% 11.8% Economic diversification 8.6% 14.3% 0.0% 0.0% 15.0% 9.8% 0.0% 0.0% 0.0% 20.0% 0.0% Improving the effectiveness of law and justice system 5.7% 9.5% 9.4% 0.0% 0.0% 14.6% 0.0% 0.0% 50.0% 0.0% 23.5% Improving basic infrastructure 8.6% 11.9% 15.6% 0.0% 15.0% 2.4% 0.0% 33.3% 0.0% 0.0% 5.9% Environment protection 2.9% 9.5% 0.0% 8.3% 5.0% 0.0% 0.0% 33.3% 0.0% 0.0% 0.0% Improving natural resources management 5.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Increasing employment/ income generating opportunities 11.4% 2.4% 3.1% 16.7% 5.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% Enhancing the opportunity for private sector growth/investment 0.0% 4.8% 6.3% 0.0% 10.0% 4.9% 0.0% 0.0% 0.0% 20.0% 0.0% Agriculture and livestock development 2.9% 2.4% 3.1% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Strengthening regulatory framework 0.0% 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Improving trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% 4.9% 0.0% 0.0% 0.0% 0.0% 0.0% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Food security 0.0% 0.0% 3.1% 0.0% 0.0% 4.9% 0.0% 0.0% 0.0% 0.0% 0.0% Strengthening financial institutions 0.0% 0.0% 0.0% 0.0% 5.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equity (reaching poor and vulnerable) 0.0% 0.0% 0.0% 0.0% 0.0% 2.4% 0.0% 0.0% 0.0% 0.0% 5.9% Urban development 2.9% 0.0% 0.0% 0.0% 0.0% 4.9% 0.0% 0.0% 0.0% 0.0% 0.0% Rural development 2.9% 0.0% 15.6% 0.0% 0.0% 4.9% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Which TWO areas of development listed below do you believe would contribute most to reducing poverty in Mongolia? (Choose only TWO) (Combined Responses) Office of the Employee Bilateral or Independent President/ of a Local Multilateral Private Government Trade Percentage of Respondents Prime Minister Ministry Government Agency Sector NGO Media Institution Union Academia Other Agriculture and livestock development 19.2% 18.0% 14.9% 0.0% 12.5% 10.7% 0.0% 28.6% 50.0% 0.0% 4.3% Reducing corruption 21.2% 6.0% 6.4% 20.0% 12.5% 17.9% 0.0% 14.3% 0.0% 16.7% 17.4% Improving governance 15.4% 16.0% 17.0% 40.0% 8.3% 42.9% 0.0% 14.3% 25.0% 0.0% 26.1% Enhancing the opportunity for private sector growth/investment 30.8% 38.0% 38.3% 33.3% 50.0% 25.0% 60.0% 42.9% 25.0% 33.3% 26.1% Infrastructure development 11.5% 14.0% 10.6% 13.3% 25.0% 8.9% 0.0% 28.6% 25.0% 33.3% 13.0% Education 25.0% 16.0% 21.3% 26.7% 29.2% 19.6% 0.0% 14.3% 0.0% 0.0% 21.7% Increasing economic growth 19.2% 20.0% 10.6% 0.0% 4.2% 7.1% 0.0% 14.3% 0.0% 33.3% 4.3% Health 1.9% 2.0% 2.1% 6.7% 8.3% 1.8% 20.0% 14.3% 0.0% 0.0% 13.0% Protecting the environment 3.8% 0.0% 10.6% 0.0% 0.0% 1.8% 0.0% 0.0% 0.0% 0.0% 0.0% Managing natural resources 15.4% 4.0% 8.5% 13.3% 4.2% 1.8% 0.0% 0.0% 0.0% 0.0% 17.4% Increasing income generating activities/ employment 28.8% 48.0% 40.4% 26.7% 33.3% 42.9% 60.0% 28.6% 25.0% 83.3% 39.1% Increasing foreign direct investment 0.0% 4.0% 6.4% 0.0% 4.2% 1.8% 40.0% 0.0% 0.0% 0.0% 13.0% Food security 0.0% 2.0% 4.3% 6.7% 0.0% 3.6% 0.0% 0.0% 0.0% 0.0% 0.0% Extracting mineral resources 1.9% 4.0% 2.1% 0.0% 0.0% 0.0% 20.0% 0.0% 25.0% 0.0% 4.3% Other 1.9% 0.0% 0.0% 6.7% 4.2% 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% 72 The World Bank Mongolia Country Survey 2011 B. General Issues facing Mongolia (continued) Which TWO areas below do you believe would contribute most to generating faster economic growth in Mongolia? (Choose only TWO) (Combined Responses) Office of the Employee Bilateral or Independent President/ of a Local Multilateral Private Government Trade Percentage of Respondents Prime Minister Ministry Government Agency Sector NGO Media Institution Union Academia Other Mining for sustainable development 48.1% 52.0% 65.3% 33.3% 48.0% 24.6% 60.0% 57.1% 75.0% 50.0% 59.1% Ensuring macro economic stability 34.6% 24.0% 28.6% 26.7% 12.0% 24.6% 0.0% 42.9% 50.0% 33.3% 18.2% Increasing agricultural and livestock productivity 25.0% 18.0% 28.6% 6.7% 4.0% 21.1% 40.0% 14.3% 50.0% 16.7% 9.1% Reducing corruption 13.5% 14.0% 16.3% 20.0% 28.0% 29.8% 0.0% 14.3% 0.0% 33.3% 18.2% Improving governance 36.5% 32.0% 14.3% 40.0% 44.0% 47.4% 40.0% 42.9% 0.0% 33.3% 27.3% Improving access to and/or quality of education 11.5% 18.0% 12.2% 20.0% 24.0% 21.1% 0.0% 28.6% 0.0% 0.0% 18.2% Improving access to and/or quality of health care 0.0% 0.0% 6.1% 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Strengthening the regulatory framework 7.7% 14.0% 4.1% 6.7% 8.0% 10.5% 0.0% 0.0% 0.0% 0.0% 4.5% Enhancing the environment for increased foreign direct investment 1.9% 12.0% 12.2% 0.0% 4.0% 7.0% 40.0% 0.0% 0.0% 0.0% 22.7% Improving trade and exports 17.3% 6.0% 10.2% 26.7% 24.0% 5.3% 20.0% 0.0% 0.0% 0.0% 13.6% Other 1.9% 4.0% 0.0% 6.7% 4.0% 5.3% 0.0% 0.0% 0.0% 16.7% 9.1% Below are a number of development challenges that Mongolia faces. To what extent do you think each should be a priority for the country in the near future on a scale of 1-10, 1 meaning not a priority at all, 10 meaning a top priority? General Issues facing Mongolia Which of the following best describes your current position? Office of the President/Prime Bilateral or Multilateral Independent Minister Employee of a Ministry Local Government Agency Private Sector NGO Media Government Institution Trade Union Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Improving Governance 47 8.49 1.83 46 9.09 1.35 44 8.39 2.28 15 9.53 .74 25 9.00 1.47 56 9.13 1.84 5 9.40 .89 6 8.67 1.51 3 8.33 2.89 5 8.80 1.64 23 8.52 2.02 Climate change adaption 43 6.70 2.29 42 5.69 2.15 39 6.33 2.17 14 6.71 1.77 22 5.45 2.44 45 6.44 2.88 5 7.20 2.17 5 6.40 1.52 2 4.50 .71 5 5.40 1.67 22 6.05 2.72 Mining for sustainable 44 8.30 1.77 44 7.91 1.71 43 8.19 1.97 14 7.57 1.70 24 8.38 1.50 47 7.26 2.30 5 9.20 .84 6 8.67 1.21 3 8.33 2.08 6 9.00 1.55 23 8.30 2.05 development Equity (reaching poor 40 7.93 1.86 42 7.02 2.31 43 7.19 2.30 14 8.21 1.67 24 6.46 2.08 47 8.38 1.71 5 8.80 1.79 6 5.50 .84 4 8.50 1.91 6 8.00 1.79 22 7.27 2.81 and vulnerable people) Economic diversification 41 7.98 1.41 46 7.98 1.94 43 6.98 1.78 14 8.21 1.48 25 7.96 1.70 43 7.86 2.05 5 8.40 1.52 6 7.17 1.72 3 8.33 1.53 5 8.80 1.30 20 7.65 1.87 Urban and rural 40 7.90 1.88 44 8.07 1.95 47 8.32 1.75 14 7.64 1.74 24 7.25 1.75 49 8.37 1.79 5 10.00 .00 7 6.00 2.31 3 7.67 2.52 4 7.25 .96 23 8.30 1.77 development Improving basic 43 8.86 1.26 46 8.78 1.63 43 9.28 1.45 15 8.80 1.52 24 8.75 1.54 50 8.98 1.32 5 9.80 .45 7 8.86 1.68 3 8.33 1.53 5 8.80 1.30 23 8.87 1.63 infrastructure C. Overall Attitudes toward the World Bank Overall Attitudes toward the World Bank Which of the following best describes your current position? Office of the President/Prime Bilateral or Multilateral Independent Minister Employee of a Ministry Local Government Agency Private Sector NGO Media Government Institution Trade Union Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank’s effectiveness in Mongolia, on a scale of 45 7.29 1.80 44 7.43 1.63 47 8.79 1.60 15 6.87 1.55 22 6.18 2.28 43 5.86 2.63 5 9.60 .89 7 6.00 2.16 2 9.00 1.41 6 6.33 1.37 21 7.81 2.23 1-10, 1 being “Not effective at all�, 10 being “Very effective�. 73 The World Bank Mongolia Country Survey 2011 C. Overall Attitudes toward the World Bank (continued) Based on your observations of the World Bank in Mongolia, what do you think the Bank considers its top priorities in Mongolia? (Choose only TWO) (Combined Responses) Office of the Employee Bilateral or Independent President/ of a Local Multilateral Private Government Trade Percentage of Respondents Prime Minister Ministry Government Agency Sector NGO Media Institution Union Academia Other Government effectiveness/governance 27.3% 33.3% 14.6% 7.1% 33.3% 34.0% 20.0% 33.3% 0.0% 33.3% 33.3% HIV/AIDS and other communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 2.1% 0.0% 0.0% 0.0% 0.0% 0.0% Economic growth 36.4% 27.1% 39.6% 71.4% 33.3% 27.7% 0.0% 50.0% 25.0% 16.7% 33.3% Reducing corruption 9.1% 6.3% 6.3% 0.0% 8.3% 6.4% 0.0% 0.0% 0.0% 0.0% 0.0% Promote policies to stimulate foreign direct investment 6.8% 2.1% 4.2% 0.0% 16.7% 6.4% 0.0% 16.7% 25.0% 16.7% 6.7% Increasing access to education 6.8% 2.1% 12.5% 0.0% 0.0% 2.1% 0.0% 16.7% 25.0% 0.0% 13.3% Increasing access to health services 2.3% 2.1% 10.4% 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% 0.0% 6.7% Reducing poverty 29.5% 29.2% 31.3% 50.0% 33.3% 31.9% 40.0% 33.3% 0.0% 66.7% 13.3% Mining for sustainable development 11.4% 10.4% 8.3% 14.3% 0.0% 14.9% 0.0% 16.7% 25.0% 16.7% 20.0% Economic diversification 9.1% 6.3% 2.1% 0.0% 4.2% 2.1% 20.0% 0.0% 25.0% 0.0% 0.0% Improving the effectiveness of law and justice system 4.5% 6.3% 2.1% 0.0% 12.5% 6.4% 0.0% 0.0% 0.0% 0.0% 0.0% Improving basic infrastructure 6.8% 14.6% 8.3% 0.0% 12.5% 2.1% 0.0% 0.0% 0.0% 0.0% 33.3% Environment protection 4.5% 4.2% 6.3% 7.1% 8.3% 12.8% 0.0% 16.7% 0.0% 0.0% 0.0% Improving natural resources management 6.8% 0.0% 10.4% 0.0% 4.2% 2.1% 20.0% 0.0% 0.0% 0.0% 6.7% Increasing employment/ income generating opportunities 9.1% 2.1% 6.3% 7.1% 0.0% 12.8% 20.0% 0.0% 25.0% 16.7% 6.7% Enhancing the opportunity for private sector growth/investment 4.5% 10.4% 4.2% 0.0% 8.3% 0.0% 0.0% 16.7% 0.0% 16.7% 13.3% Agriculture and livestock development 0.0% 4.2% 6.3% 0.0% 4.2% 4.3% 0.0% 0.0% 25.0% 0.0% 6.7% Strengthening regulatory framework 4.5% 4.2% 0.0% 14.3% 0.0% 4.3% 40.0% 0.0% 0.0% 16.7% 0.0% Improving trade and exports 2.3% 0.0% 2.1% 0.0% 4.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Climate change 0.0% 2.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% Food security 0.0% 4.2% 2.1% 0.0% 0.0% 2.1% 0.0% 0.0% 25.0% 0.0% 0.0% Strengthening financial institutions 4.5% 14.6% 2.1% 7.1% 0.0% 6.4% 40.0% 0.0% 0.0% 0.0% 0.0% Equity (reaching poor and vulnerable) 4.5% 4.2% 2.1% 0.0% 4.2% 6.4% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 2.1% 6.3% 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Rural development 2.3% 2.1% 8.3% 7.1% 0.0% 4.3% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 74 The World Bank Mongolia Country Survey 2011 C. Overall Attitudes toward the World Bank (continued) Based on your observations of the World Bank in Mongolia, where would it be most productive for the institution to focus most of its resources? (Choose only TWO) (Combined Responses) Office of the Employee Bilateral or Independent President/ of a Local Multilateral Private Government Trade Percentage of Respondents Prime Minister Ministry Government Agency Sector NGO Media Institution Union Academia Other Government effectiveness/governance 22.7% 25.0% 8.3% 35.7% 41.7% 26.1% 40.0% 33.3% 0.0% 33.3% 12.5% HIV/AIDS and other communicable diseases 0.0% 0.0% 2.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Economic growth 9.1% 14.6% 14.6% 0.0% 0.0% 8.7% 40.0% 16.7% 0.0% 16.7% 12.5% Reducing corruption 13.6% 0.0% 2.1% 28.6% 8.3% 19.6% 0.0% 0.0% 0.0% 16.7% 12.5% Promote policies to stimulate foreign direct investment 6.8% 2.1% 4.2% 0.0% 4.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Increasing access to education 15.9% 12.5% 10.4% 0.0% 12.5% 13.0% 20.0% 33.3% 0.0% 0.0% 6.3% Increasing access to health services 0.0% 4.2% 8.3% 14.3% 8.3% 4.3% 0.0% 0.0% 0.0% 0.0% 6.3% Reducing poverty 15.9% 6.3% 12.5% 14.3% 8.3% 13.0% 0.0% 0.0% 0.0% 0.0% 25.0% Mining for sustainable development 6.8% 6.3% 10.4% 14.3% 12.5% 4.3% 0.0% 0.0% 50.0% 0.0% 18.8% Economic diversification 6.8% 10.4% 2.1% 14.3% 16.7% 4.3% 0.0% 0.0% 25.0% 0.0% 18.8% Improving the effectiveness of law and justice system 2.3% 6.3% 0.0% 14.3% 0.0% 6.5% 0.0% 0.0% 0.0% 0.0% 0.0% Improving basic infrastructure 13.6% 25.0% 25.0% 21.4% 12.5% 4.3% 0.0% 50.0% 25.0% 50.0% 18.8% Environment protection 2.3% 4.2% 18.8% 0.0% 4.2% 4.3% 0.0% 0.0% 0.0% 0.0% 6.3% Improving natural resources management 15.9% 8.3% 4.2% 21.4% 8.3% 6.5% 40.0% 16.7% 0.0% 16.7% 6.3% Increasing employment/ income generating opportunities 15.9% 8.3% 12.5% 0.0% 12.5% 13.0% 0.0% 0.0% 0.0% 33.3% 0.0% Enhancing the opportunity for private sector growth/investment 13.6% 16.7% 18.8% 0.0% 8.3% 15.2% 0.0% 16.7% 0.0% 16.7% 25.0% Agriculture and livestock development 4.5% 2.1% 4.2% 0.0% 0.0% 4.3% 20.0% 0.0% 50.0% 0.0% 0.0% Strengthening regulatory framework 6.8% 6.3% 0.0% 7.1% 4.2% 6.5% 0.0% 0.0% 0.0% 16.7% 0.0% Improving trade and exports 0.0% 2.1% 2.1% 7.1% 8.3% 2.2% 0.0% 0.0% 0.0% 0.0% 0.0% Climate change 2.3% 0.0% 6.3% 0.0% 4.2% 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% Food security 4.5% 0.0% 2.1% 0.0% 0.0% 8.7% 0.0% 0.0% 0.0% 0.0% 0.0% Strengthening financial institutions 2.3% 10.4% 2.1% 0.0% 4.2% 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% Equity (reaching poor and vulnerable) 4.5% 8.3% 2.1% 0.0% 0.0% 8.7% 20.0% 0.0% 25.0% 0.0% 0.0% Urban development 4.5% 8.3% 12.5% 0.0% 0.0% 10.9% 20.0% 0.0% 0.0% 0.0% 0.0% Rural development 4.5% 6.3% 10.4% 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% 0.0% 12.5% Other 0.0% 0.0% 0.0% 0.0% 8.3% 6.5% 0.0% 0.0% 0.0% 0.0% 0.0% In your opinion, what should be the level of involvement of the World Bank in Mongolia's development strategies? Office of the Employee Bilateral or Independent President/ of a Local Multilateral Private Government Trade Percentage of Respondents Prime Minister Ministry Government Agency Sector NGO Media Institution Union Academia Other The Bank should be more involved 39.6% 44.0% 51.0% 21.4% 44.0% 47.4% 60.0% 50.0% 0.0% 33.3% 50.0% The Bank is currently involved at an optimum level 33.3% 38.0% 32.7% 50.0% 28.0% 21.1% 40.0% 16.7% 0.0% 33.3% 35.0% The Bank should be less involved 16.7% 10.0% 12.2% 7.1% 24.0% 5.3% 0.0% 33.3% 50.0% 16.7% 10.0% The Bank shouldn't be involved at all 2.1% 2.0% 0.0% 7.1% 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% 0.0% Don't know 8.3% 6.0% 4.1% 14.3% 4.0% 21.1% 0.0% 0.0% 50.0% 16.7% 5.0% 75 The World Bank Mongolia Country Survey 2011 C. Overall Attitudes toward the World Bank (continued) In broad terms of economic and social development, what is the “greatest value� brought by the World Bank to Mongolia? Office of the Employee Bilateral or Independent President/ of a Local Multilateral Private Government Trade Percentage of Respondents Prime Minister Ministry Government Agency Sector NGO Media Institution Union Academia Other The Bank's knowledge 14.3% 6.1% 10.2% 42.9% 8.3% 19.6% 20.0% 0.0% 25.0% 0.0% 11.1% Technical assistance 21.4% 22.4% 6.1% 7.1% 20.8% 21.7% 0.0% 28.6% 0.0% 16.7% 16.7% Policy and economic advice 31.0% 34.7% 32.7% 35.7% 20.8% 23.9% 20.0% 42.9% 25.0% 66.7% 44.4% Lending to fill gaps 4.8% 4.1% 18.4% 14.3% 16.7% 6.5% 20.0% 14.3% 0.0% 0.0% 5.6% Convener/facilitator 2.4% 0.0% 2.0% 0.0% 4.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Donor coordination 7.1% 14.3% 18.4% 0.0% 4.2% 8.7% 0.0% 0.0% 0.0% 0.0% 5.6% Ability to mobilize resources 2.4% 2.0% 2.0% 0.0% 4.2% 2.2% 0.0% 0.0% 50.0% 0.0% 5.6% Ability to build implementation capacity 0.0% 8.2% 2.0% 0.0% 0.0% 4.3% 40.0% 0.0% 0.0% 0.0% 0.0% Financial resources 4.8% 6.1% 6.1% 0.0% 12.5% 4.3% 0.0% 0.0% 0.0% 0.0% 5.6% Sharing and bringing other countries' experiences 11.9% 2.0% 2.0% 0.0% 8.3% 6.5% 0.0% 14.3% 0.0% 16.7% 5.6% Other 0.0% 0.0% 0.0% 0.0% 0.0% 2.2% 0.0% 0.0% 0.0% 0.0% 0.0% What is the “second greatest� value? Office of the Employee Bilateral or Independent President/ of a Local Multilateral Private Government Trade Percentage of Respondents Prime Minister Ministry Government Agency Sector NGO Media Institution Union Academia Other The Bank's knowledge 9.8% 10.2% 6.1% 21.4% 8.3% 10.9% 0.0% 14.3% 0.0% 16.7% 11.1% Technical assistance 14.6% 16.3% 16.3% 21.4% 16.7% 8.7% 0.0% 14.3% 50.0% 0.0% 0.0% Policy and economic advice 12.2% 26.5% 14.3% 21.4% 37.5% 15.2% 40.0% 28.6% 0.0% 0.0% 11.1% Lending to fill gaps 14.6% 8.2% 14.3% 0.0% 8.3% 10.9% 0.0% 0.0% 0.0% 50.0% 11.1% Convener/facilitator 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% 0.0% 0.0% 5.6% Donor coordination 9.8% 10.2% 12.2% 7.1% 8.3% 17.4% 0.0% 0.0% 0.0% 16.7% 11.1% Ability to mobilize resources 2.4% 8.2% 10.2% 0.0% 8.3% 2.2% 0.0% 0.0% 0.0% 0.0% 5.6% Ability to build implementation capacity 2.4% 2.0% 6.1% 0.0% 0.0% 4.3% 20.0% 14.3% 25.0% 0.0% 16.7% Financial resources 17.1% 12.2% 12.2% 28.6% 4.2% 17.4% 0.0% 28.6% 25.0% 0.0% 16.7% Sharing and bringing other countries' experiences 12.2% 6.1% 8.2% 0.0% 8.3% 8.7% 20.0% 0.0% 0.0% 16.7% 11.1% Other 2.4% 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% 0.0% 0.0% Which of the following do you identify as the Bank’s greatest weaknesses in its work in Mongolia? (Choose TWO only) (Combined Responses) Office of the Employee Bilateral or Independent President/ of a Local Multilateral Private Government Trade Percentage of Respondents Prime Minister Ministry Government Agency Sector NGO Media Institution Union Academia Other Imposing technocratic solutions without regard to political realities 22.9% 17.4% 13.0% 20.0% 28.0% 11.3% 0.0% 28.6% 0.0% 16.7% 10.5% Not exploring alternative policy options 35.4% 30.4% 39.1% 33.3% 16.0% 28.3% 20.0% 42.9% 33.3% 33.3% 26.3% Too bureaucratic in its operational policies and procedures 16.7% 34.8% 2.2% 13.3% 12.0% 30.2% 0.0% 14.3% 0.0% 16.7% 15.8% Staff too inaccessible 2.1% 2.2% 2.2% 20.0% 8.0% 3.8% 0.0% 0.0% 0.0% 0.0% 10.5% Is arrogant in its approach 6.3% 6.5% 4.3% 13.3% 8.0% 3.8% 0.0% 14.3% 0.0% 0.0% 5.3% Too influenced by the US 18.8% 13.0% 8.7% 0.0% 24.0% 18.9% 0.0% 14.3% 0.0% 16.7% 10.5% Not enough public disclosure of its work 33.3% 26.1% 63.0% 33.3% 24.0% 45.3% 100.0% 14.3% 100.0% 16.7% 42.1% Providing generic solutions not tailored to local conditions 20.8% 23.9% 21.7% 33.3% 28.0% 11.3% 40.0% 0.0% 0.0% 50.0% 21.1% Inadequately aligned with country priorities 16.7% 8.7% 6.5% 6.7% 20.0% 15.1% 0.0% 28.6% 0.0% 0.0% 15.8% Other 2.1% 6.5% 6.5% 6.7% 8.0% 13.2% 0.0% 14.3% 33.3% 16.7% 5.3% 76 The World Bank Mongolia Country Survey 2011 C. Overall Attitudes toward the World Bank (continued) Which TWO of the following areas do you think would be most valuable for the Bank to focus its research efforts on in the next few years in Mongolia? (Choose TWO only) (Combined Responses) Office of the Employee Bilateral or Independent President/ of a Local Multilateral Private Government Trade Percentage of Respondents Prime Minister Ministry Government Agency Sector NGO Media Institution Union Academia Other Education 28.6% 24.5% 27.1% 13.3% 20.0% 25.0% 0.0% 0.0% 0.0% 16.7% 19.0% Health 6.1% 8.2% 14.6% 6.7% 12.0% 3.6% 0.0% 0.0% 0.0% 0.0% 4.8% Social protection 4.1% 2.0% 6.3% 20.0% 4.0% 8.9% 0.0% 0.0% 0.0% 0.0% 9.5% Transport 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Poverty 14.3% 10.2% 20.8% 26.7% 8.0% 10.7% 0.0% 16.7% 0.0% 16.7% 14.3% Governance 20.4% 18.4% 8.3% 6.7% 20.0% 23.2% 0.0% 0.0% 0.0% 33.3% 28.6% Anti-corruption 6.1% 6.1% 8.3% 13.3% 4.0% 10.7% 0.0% 33.3% 0.0% 33.3% 9.5% Enhanced business environment for private sector development 18.4% 26.5% 14.6% 6.7% 36.0% 16.1% 40.0% 33.3% 50.0% 50.0% 4.8% Energy and infrastructure 8.2% 16.3% 6.3% 6.7% 16.0% 7.1% 20.0% 50.0% 25.0% 0.0% 9.5% Mining for sustainable development 16.3% 10.2% 8.3% 6.7% 20.0% 7.1% 0.0% 0.0% 25.0% 33.3% 9.5% Agriculture and livestock development 10.2% 4.1% 6.3% 6.7% 4.0% 5.4% 20.0% 0.0% 0.0% 0.0% 0.0% Water and sanitation 0.0% 4.1% 4.2% 6.7% 4.0% 3.6% 20.0% 0.0% 0.0% 0.0% 9.5% Monitoring and evaluation 2.0% 4.1% 4.2% 6.7% 0.0% 5.4% 0.0% 33.3% 25.0% 0.0% 0.0% Public expenditure 4.1% 2.0% 0.0% 13.3% 4.0% 3.6% 0.0% 0.0% 0.0% 0.0% 4.8% Public sector performance 0.0% 4.1% 4.2% 6.7% 0.0% 3.6% 0.0% 0.0% 0.0% 0.0% 4.8% Labor markets/job creation 12.2% 6.1% 16.7% 0.0% 12.0% 14.3% 20.0% 0.0% 25.0% 0.0% 9.5% Financial markets 4.1% 4.1% 2.1% 6.7% 4.0% 0.0% 0.0% 0.0% 25.0% 0.0% 14.3% Urban development 0.0% 2.0% 2.1% 0.0% 0.0% 3.6% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 6.1% 10.2% 8.3% 6.7% 8.0% 12.5% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resources management 10.2% 6.1% 2.1% 6.7% 4.0% 5.4% 60.0% 0.0% 0.0% 16.7% 19.0% Improving equality of opportunity 4.1% 6.1% 0.0% 0.0% 0.0% 12.5% 20.0% 0.0% 0.0% 0.0% 0.0% Rural development 4.1% 6.1% 18.8% 6.7% 4.0% 1.8% 0.0% 0.0% 0.0% 0.0% 4.8% Food security 2.0% 4.1% 8.3% 6.7% 0.0% 8.9% 0.0% 0.0% 0.0% 0.0% 9.5% Economic diversification 2.0% 12.2% 2.1% 13.3% 12.0% 0.0% 0.0% 16.7% 0.0% 0.0% 4.8% Other 2.0% 0.0% 2.1% 0.0% 4.0% 3.6% 0.0% 0.0% 0.0% 0.0% 0.0% In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank work with more in your country to ensure better development results there? (Choose TWO only) (Combined Responses) Office of the Employee Bilateral or Independent President/ of a Local Multilateral Private Government Trade Percentage of Respondents Prime Minister Ministry Government Agency Sector NGO Media Institution Union Academia Other NGOs 33.3% 24.0% 20.0% 46.7% 32.0% 89.5% 60.0% 42.9% 75.0% 33.3% 31.8% Local government 45.1% 28.0% 72.0% 33.3% 20.0% 15.8% 0.0% 14.3% 0.0% 16.7% 27.3% Beneficiaries 11.8% 16.0% 8.0% 20.0% 8.0% 10.5% 0.0% 14.3% 0.0% 0.0% 18.2% Private sector 39.2% 38.0% 18.0% 33.3% 72.0% 42.1% 0.0% 42.9% 50.0% 33.3% 22.7% Community based organizations (CBOs) 5.9% 18.0% 20.0% 6.7% 16.0% 7.0% 60.0% 14.3% 0.0% 16.7% 13.6% Donor community 5.9% 18.0% 6.0% 13.3% 0.0% 0.0% 0.0% 14.3% 25.0% 16.7% 18.2% Parliament 23.5% 8.0% 4.0% 6.7% 16.0% 1.8% 20.0% 0.0% 0.0% 0.0% 4.5% Academics 7.8% 40.0% 28.0% 13.3% 24.0% 22.8% 20.0% 57.1% 0.0% 83.3% 27.3% Youth 21.6% 8.0% 16.0% 13.3% 12.0% 7.0% 40.0% 0.0% 0.0% 0.0% 18.2% Other 2.0% 0.0% 2.0% 0.0% 0.0% 1.8% 0.0% 0.0% 25.0% 0.0% 9.1% 77 The World Bank Mongolia Country Survey 2011 C. Overall Attitudes toward the World Bank (continued) Overall Attitudes toward the World Bank Which of the following best describes your current position? Office of the President/Prime Bilateral or Multilateral Independent Minister Employee of a Ministry Local Government Agency Private Sector NGO Media Government Institution Trade Union Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD In your opinion, to what degree would increasing the voice and influence of civil society in Mongolia help to improve 46 7.00 2.39 49 7.14 2.40 48 7.79 2.48 15 7.20 2.40 21 8.00 2.39 52 8.73 1.88 5 9.40 .89 6 6.83 3.49 3 9.33 1.15 6 8.00 1.41 20 7.80 2.09 development efforts, on a scale of 1-10, meaning to no degree at all, 10 meaning to a great degree. On a scale of 1-10, 1 meaning you strongly disagree, 10 meaning you strongly agree, please respond to the following statements about the World Bank in Mongolia. Overall Attitudes toward the World Bank Which of the following best describes your current position? Office of the President/Prime Bilateral or Multilateral Independent Minister Employee of a Ministry Local Government Agency Private Sector NGO Media Government Institution Trade Union Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the Bank currently plays a relevant role in 50 6.52 2.12 49 7.31 2.24 46 8.46 1.62 14 6.71 1.90 23 6.30 2.30 50 6.62 2.72 5 8.80 1.79 7 6.43 2.82 3 5.67 1.15 6 5.50 2.07 19 7.26 2.26 development in Mongolia The Bank's work is aligned with what I 44 6.07 1.84 47 6.55 2.02 45 7.49 1.66 14 6.93 1.14 20 5.70 1.63 46 5.93 2.58 5 8.80 1.10 7 5.71 2.43 1 5.00 . 6 5.17 1.47 18 6.94 2.07 consider the development priorities for this country The Bank's work reflects its own mission of poverty 42 7.05 2.21 45 5.76 2.08 44 7.52 1.84 13 6.69 1.18 23 5.96 2.50 49 5.84 2.48 4 6.00 4.69 6 6.50 1.76 3 9.67 .58 6 6.17 1.83 19 7.05 1.84 reduction The World Bank recommends programs 46 7.11 2.07 48 7.00 2.01 45 8.04 1.82 14 6.86 1.66 23 5.96 2.34 45 6.33 2.38 5 9.20 1.79 7 7.14 2.19 3 6.67 1.53 6 6.17 1.47 21 7.71 1.87 and strategies that are realistic for Mongolia The World Bank treats clients and stakeholders 45 7.47 1.78 47 6.96 2.56 45 8.69 1.56 13 7.77 1.24 22 6.64 2.01 41 7.39 2.13 4 10.00 .00 6 8.67 1.97 3 6.00 1.00 4 5.75 2.50 21 8.14 2.06 in Mongolia with respect. The World Bank collaborates well with 40 6.93 1.70 43 7.37 2.53 39 7.69 1.70 13 6.69 2.36 15 6.33 1.68 38 6.71 2.50 5 9.20 1.10 5 7.40 2.30 3 6.67 2.89 5 6.00 2.00 17 7.88 1.65 other donors here Overall I like to work/ 43 6.98 1.96 45 6.87 2.50 39 8.23 1.56 14 7.64 2.27 17 6.41 2.09 38 7.24 2.32 4 9.50 1.00 6 7.83 2.32 3 6.00 1.73 5 6.80 .84 18 8.06 2.10 interact with Bank staff The Bank is an effective catalyst for discussion on 39 6.46 2.21 46 5.57 2.33 43 7.35 1.96 15 6.00 2.07 21 6.48 2.52 44 6.16 2.65 4 6.25 3.59 5 7.00 2.12 3 6.67 2.08 5 6.40 2.07 18 7.39 1.82 issues related to poverty In general, the strategies that the Bank 40 6.50 2.04 50 7.24 2.04 44 8.27 1.53 13 6.54 1.56 21 6.38 1.99 46 6.98 2.26 4 8.75 .96 7 7.71 1.70 3 7.00 2.65 5 5.80 1.48 18 8.00 1.41 recommends are sustainable over time The World Bank's work promotes country 41 6.49 2.17 44 6.57 2.50 42 8.29 1.84 12 6.67 2.46 22 6.50 2.35 34 6.56 2.22 4 8.50 1.29 7 7.86 1.95 3 7.00 2.65 2 5.00 1.41 17 8.47 1.81 ownership of development strategies The Bank's work promotes the empowerment of poor 39 5.77 2.19 43 4.95 2.44 39 6.59 2.17 15 5.47 1.46 22 5.32 2.06 42 5.50 2.84 3 6.67 4.93 6 6.00 1.26 3 4.33 3.06 3 6.00 3.46 16 6.00 1.83 people to participate in development The World Bank imposes reasonable conditions on 43 5.81 2.05 41 6.51 2.55 40 6.65 2.68 11 7.64 1.86 21 6.62 2.33 26 5.69 2.24 3 8.67 1.15 5 6.60 2.07 2 6.50 2.12 4 4.75 1.71 16 6.31 2.15 its lending The Bank gives appropriate priority to 43 6.70 1.95 45 7.24 1.97 44 7.59 2.28 12 7.50 1.51 22 6.68 1.94 40 6.90 1.98 4 9.25 .96 6 7.83 1.94 2 6.00 1.41 5 6.80 1.79 18 7.56 1.82 growth issues 78 The World Bank Mongolia Country Survey 2011 D. The Work of the World Bank How important is it for the World Bank to be involved in that particular area of work in Mongolia? (Asked on a 10-point importance scale, 1 being Not at all, 10 being Very.) The Work of the World Bank: Importance Which of the following best describes your current position? Office of the President/Prime Bilateral or Multilateral Independent Minister Employee of a Ministry Local Government Agency Private Sector NGO Media Government Institution Trade Union Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Helping to reduce poverty 44 8.39 1.67 49 8.14 1.99 46 8.59 1.69 12 8.17 1.95 22 8.64 2.40 51 8.59 2.23 5 8.80 2.68 7 7.43 2.70 3 9.33 1.15 6 7.33 2.50 20 8.60 2.28 Helping to bring about 38 7.84 1.78 45 8.11 1.92 44 8.05 1.83 12 8.17 1.53 21 7.48 2.48 50 8.66 1.66 5 8.60 2.61 7 8.00 1.91 3 9.67 .58 6 7.33 2.34 18 7.67 2.14 strong equitable growth Encouraging greater transparency in 39 7.95 2.33 50 8.40 2.23 43 8.67 1.60 12 8.17 1.80 22 8.41 2.22 52 8.67 1.91 5 8.60 2.61 7 8.43 2.57 4 8.75 2.50 5 8.80 2.17 19 8.42 2.09 governance Helping to strengthen the 38 7.50 2.32 50 8.26 2.07 45 8.56 1.65 11 6.73 1.95 20 8.80 1.51 50 8.26 2.18 5 8.80 2.68 7 8.43 2.57 4 9.00 2.00 5 9.60 .89 19 8.05 2.07 private sector Helping to strengthen the 39 7.79 1.95 49 8.06 2.05 44 8.16 2.03 13 7.77 1.64 21 8.10 2.17 47 8.00 2.21 5 8.80 2.68 7 7.86 2.73 4 8.75 1.89 5 8.00 1.22 20 8.10 2.07 financial system Helping to strengthen the 36 7.00 2.59 47 7.26 2.64 43 6.93 2.55 12 7.42 2.15 22 7.18 2.91 46 6.93 3.07 4 9.00 1.15 7 6.14 3.24 3 6.67 4.93 6 6.50 2.43 19 7.00 2.45 regulatory framework Helping to strengthen the 40 7.38 2.57 47 7.02 2.57 42 6.76 2.46 11 6.18 1.66 20 7.90 2.05 48 7.56 2.92 4 7.50 3.70 7 7.29 2.93 3 7.00 5.20 6 7.50 2.43 18 7.56 2.36 judicial system Helping to strengthen the 38 7.21 2.21 47 6.70 2.57 43 6.84 2.53 12 7.25 1.66 19 6.89 2.54 45 6.64 2.96 4 7.75 2.06 6 6.00 4.00 4 6.50 4.36 6 5.00 2.45 20 7.45 2.37 public sector Helping to strengthen the 38 7.82 2.17 47 7.94 2.47 43 8.84 1.53 10 7.80 1.62 22 8.59 1.92 49 8.04 2.41 5 8.60 2.07 7 6.14 3.44 3 7.00 5.20 5 8.00 2.00 21 8.29 1.93 education sector Helping to strengthen the 35 7.69 2.53 47 7.66 2.54 44 8.84 1.57 10 8.30 1.49 21 8.67 2.18 49 7.94 2.19 4 7.75 2.63 7 7.14 2.79 3 7.00 5.20 5 8.20 1.79 21 8.24 2.00 health sector Helping to lay the foundation to integrate 35 7.46 2.05 45 7.53 2.62 43 8.16 2.22 13 7.54 1.20 20 8.10 3.06 42 8.07 2.00 5 7.80 2.28 7 7.14 2.54 4 9.00 2.00 6 9.50 .55 17 8.24 2.54 Mongolia into the global economy Ensuring that attention is paid to the environmental 38 7.66 1.96 48 7.98 2.38 43 8.47 1.71 13 7.85 1.46 21 7.86 2.48 47 8.68 1.40 4 8.75 1.89 7 8.71 2.63 3 9.67 .58 6 8.83 2.04 19 7.53 2.17 impact of Bank supported programs and strategies Ensuring that attention is 34 6.47 2.33 44 5.68 2.69 42 6.29 2.74 12 6.42 3.06 18 5.44 2.83 45 6.07 3.39 3 6.33 3.79 7 4.29 2.43 3 7.00 5.20 5 6.60 1.95 17 6.35 2.26 paid to gender disparities Helping to strengthen agricultural and livestock 38 7.53 2.04 45 6.82 2.93 43 7.93 2.26 13 7.15 1.86 22 7.50 2.41 47 7.34 2.49 5 7.60 3.29 5 7.80 3.35 3 10.00 .00 5 8.00 .71 20 7.40 2.23 development Helping to strengthen infrastructure 36 8.56 1.21 46 8.52 1.86 44 8.93 1.62 13 7.62 1.66 21 8.76 1.61 48 8.69 1.61 4 7.00 2.58 6 8.33 3.20 3 10.00 .00 5 9.60 .55 20 8.55 1.82 development Helping to strengthen 36 8.06 1.62 45 8.49 1.95 43 7.91 2.07 14 7.86 1.96 20 7.70 2.87 48 8.40 2.00 4 7.75 2.06 6 6.83 2.71 4 8.75 2.50 6 8.33 3.14 20 8.75 1.55 resource management Helping to strengthen the 36 7.33 2.16 46 7.59 2.44 44 7.89 1.96 13 7.85 2.03 18 7.00 2.95 45 7.78 2.33 2 7.50 2.12 6 5.17 2.48 4 8.75 1.89 6 7.00 3.03 19 7.47 2.06 social protection sector Helping to improve the quality of life in urban and 37 7.51 1.89 45 7.87 2.49 44 8.23 2.32 12 7.83 1.11 20 6.75 3.09 45 7.62 2.44 4 7.50 2.38 7 6.57 3.05 3 10.00 .00 6 7.67 2.73 20 7.90 2.34 rural areas Helping to reduce corruption in the country 40 7.80 2.13 45 8.04 2.06 43 7.53 2.73 13 7.77 2.71 20 7.75 2.95 46 7.80 2.48 5 7.80 2.68 7 8.00 2.89 4 8.75 2.50 6 9.17 .98 19 7.37 2.63 with its advice and support Helping to empower communities to 37 7.59 1.95 43 7.81 2.30 42 7.48 2.30 12 7.33 1.92 20 7.15 3.01 47 7.91 2.02 3 9.00 1.00 7 6.57 3.26 3 10.00 .00 5 8.80 .84 17 7.18 2.27 participate in their own development Helping Mongolia adapt to/avert risk of climate 37 7.81 1.75 45 6.69 2.97 45 8.04 1.89 10 7.30 2.54 20 6.55 3.19 46 7.46 2.38 3 8.33 2.08 7 7.86 2.27 3 7.00 5.20 6 8.17 2.64 14 7.29 2.67 change 79 The World Bank Mongolia Country Survey 2011 D. The Work of the World Bank (continued) How effective do you believe the World Bank is in terms of having a positive impact on that area of development in Mongolia? (Asked on a 10-point effectiveness scale, 1 being Not at all, 10 being Very.) The Work of the World Bank: Effectiveness Which of the following best describes your current position? Office of the President/Prime Bilateral or Multilateral Independent Minister Employee of a Ministry Local Government Agency Private Sector NGO Media Government Institution Trade Union Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Helping to reduce poverty 39 6.64 1.94 47 6.19 2.56 46 8.11 1.88 11 5.36 2.11 21 6.10 2.84 47 6.74 2.89 5 8.60 3.13 7 6.57 2.70 3 9.33 1.15 6 5.17 1.72 16 6.69 1.58 Helping to bring about 35 6.60 2.09 45 6.62 2.20 41 7.85 2.06 10 6.90 1.79 19 5.68 2.50 41 7.07 2.60 5 7.80 2.86 6 7.67 2.58 2 10.00 .00 5 5.80 1.10 16 7.38 1.78 strong equitable growth Encouraging greater transparency in 37 6.30 2.36 48 6.77 2.70 40 8.03 1.85 12 6.50 2.11 20 6.70 2.23 44 6.30 3.11 5 8.20 2.49 7 7.00 3.42 3 8.33 2.89 4 7.00 2.16 16 7.88 1.93 governance Helping to strengthen the 31 6.61 2.38 48 6.58 2.66 40 8.20 1.60 10 5.50 1.72 19 6.47 2.76 45 6.56 2.97 5 9.00 2.24 6 7.67 3.01 3 8.67 2.31 4 7.00 2.00 15 7.07 2.40 private sector Helping to strengthen the 36 6.78 2.13 46 6.91 2.35 44 8.02 1.72 12 6.83 2.44 20 7.25 2.20 41 7.02 2.50 5 8.00 2.45 6 7.83 2.99 2 10.00 .00 4 6.75 .96 17 7.35 2.12 financial system Helping to strengthen the 33 5.73 2.34 47 5.96 2.64 37 6.59 2.66 10 6.00 2.11 21 5.90 2.30 40 5.10 3.07 4 9.00 1.15 6 5.67 3.83 3 6.33 4.73 5 5.40 2.70 15 6.27 2.89 regulatory framework Helping to strengthen the 33 6.00 2.75 47 5.77 2.46 38 6.24 2.59 10 5.50 1.58 19 5.47 2.57 42 5.71 3.13 4 7.50 3.70 5 6.40 3.36 2 5.50 6.36 5 6.40 2.88 14 7.57 2.06 judicial system Helping to strengthen the 33 6.39 2.22 46 5.67 2.41 40 6.85 2.53 11 6.18 1.40 18 5.56 2.87 42 4.88 2.66 4 8.25 2.22 5 6.80 3.42 3 6.33 4.73 6 6.00 2.76 17 7.06 2.19 public sector Helping to strengthen the 32 6.59 2.47 47 6.55 2.76 40 8.53 1.80 10 6.60 2.17 21 6.76 2.55 45 6.40 2.88 5 8.20 2.05 5 7.80 3.90 3 6.33 4.73 4 7.25 2.22 17 8.18 1.47 education sector Helping to strengthen the 32 6.50 2.59 46 6.30 2.76 41 8.46 1.89 10 6.70 2.67 20 6.80 2.57 41 6.44 2.99 4 8.00 2.16 5 8.40 2.30 3 6.33 4.73 5 7.20 1.92 17 8.06 1.52 health sector Helping to lay the foundation to integrate 29 6.79 2.29 44 6.34 2.74 38 7.76 2.24 12 6.33 2.10 19 6.32 3.27 36 7.06 2.74 5 7.80 2.28 5 8.00 2.12 4 9.00 2.00 6 6.83 1.83 15 8.00 2.67 Mongolia into the global economy Ensuring that attention is paid to the environmental 35 7.20 2.11 48 6.58 2.83 40 7.85 2.11 11 6.64 1.91 20 6.25 2.84 43 7.00 2.88 4 9.00 2.00 5 9.20 1.79 3 9.67 .58 4 7.50 3.00 15 7.67 1.63 impact of Bank supported programs and strategies Ensuring that attention is 31 5.65 2.32 44 5.32 2.62 37 6.22 2.60 11 5.45 2.54 17 5.35 2.62 42 4.93 3.40 3 6.33 3.79 5 4.60 2.07 3 7.00 5.20 4 7.25 2.22 14 6.07 2.27 paid to gender disparities Helping to strengthen agricultural and livestock 35 7.03 1.96 44 6.27 2.87 38 7.74 2.11 13 6.77 2.13 21 5.52 2.58 43 5.74 2.80 5 8.20 3.49 4 8.75 1.50 2 10.00 .00 3 8.00 2.00 15 7.13 2.07 development Helping to strengthen infrastructure 32 7.53 1.80 46 7.65 2.42 39 8.54 1.77 11 7.27 1.62 21 6.76 2.26 43 7.21 2.68 4 7.50 2.38 5 9.00 2.24 2 10.00 .00 4 8.25 1.71 17 8.18 1.63 development Helping to strengthen 34 7.03 1.87 45 7.02 2.46 39 7.31 2.21 13 6.85 1.91 19 5.37 2.48 41 6.27 2.84 4 7.75 2.06 4 7.75 2.06 3 8.33 2.89 5 6.60 3.44 17 8.29 1.57 resource management Helping to strengthen the 33 6.67 2.31 44 6.36 2.78 41 7.54 1.94 12 7.17 1.85 18 5.89 3.08 38 6.08 2.93 2 8.00 2.83 4 8.00 2.16 3 8.33 2.89 4 5.25 2.99 15 6.73 1.75 social protection sector Helping to improve the quality of life in urban and 33 6.79 1.98 44 6.52 2.47 41 7.73 2.49 12 6.33 2.27 19 5.63 2.61 41 6.37 3.04 4 8.25 2.36 5 7.20 2.59 2 10.00 .00 4 6.75 3.59 16 7.19 2.40 rural areas Helping to reduce corruption in the country 33 6.39 2.40 43 6.40 2.76 40 6.98 2.75 12 5.42 2.31 18 4.61 3.11 44 5.36 3.27 5 7.40 3.44 5 8.00 2.12 2 10.00 .00 5 6.40 2.61 15 6.80 2.40 with its advice and support Helping to empower communities to 33 6.79 2.22 42 6.62 2.74 39 7.18 2.16 12 6.08 1.98 18 5.39 3.05 42 6.10 2.84 3 8.67 2.31 5 7.20 1.92 2 10.00 .00 4 7.25 1.50 14 6.79 2.26 participate in their own development Helping Mongolia adapt to/avert risk of climate 32 7.19 1.87 45 5.64 2.69 41 7.63 2.07 10 5.00 1.76 18 5.11 2.95 41 5.20 3.04 3 9.00 1.00 5 7.40 1.95 2 5.50 6.36 4 8.00 1.83 10 6.60 2.59 change 80 The World Bank Mongolia Country Survey 2011 E. The Way the World Bank does Business Please rate the World Bank in terms of its effectiveness vis-à-vis the particular attribute/activity listed below using a 1-10 scale, 1 meaning “Not effective at all�, 10 meaning “Very effective�. The Way the World Bank does Business Which of the following best describes your current position? Office of the President/Prime Bilateral or Multilateral Independent Minister Employee of a Ministry Local Government Agency Private Sector NGO Media Government Institution Trade Union Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Technical competence 38 7.05 2.24 45 7.04 2.09 36 8.06 1.94 12 7.75 1.71 19 7.16 1.68 40 7.53 2.01 3 7.00 1.73 6 7.50 1.76 3 7.33 2.52 4 7.25 1.71 16 7.75 1.48 Producing knowledge and 38 7.50 1.59 49 7.61 1.93 44 8.45 1.84 13 8.08 1.44 20 7.75 2.36 47 7.79 2.25 5 9.00 1.00 7 7.57 2.23 4 7.75 2.22 6 8.67 .82 18 8.67 1.24 research that are useful Making the results of studies and analyses 39 6.77 2.36 47 7.21 2.16 44 8.30 1.89 13 7.23 2.52 21 7.29 2.35 42 6.95 2.34 3 9.00 1.00 5 6.20 2.77 4 8.25 2.36 6 8.17 1.17 18 7.72 2.11 readily available Sharing knowledge about international best 38 7.16 2.06 47 8.04 1.52 46 8.22 1.71 11 7.73 1.49 21 6.81 2.52 41 7.12 2.29 5 7.20 3.11 7 7.29 2.43 4 9.50 1.00 6 8.67 .82 17 7.82 1.81 practices Ability to adapt its knowledge to your 35 6.34 1.78 47 6.79 2.28 41 7.71 2.19 10 7.10 1.79 21 5.81 2.23 40 6.45 2.64 3 6.67 2.31 6 7.00 2.19 3 7.00 2.65 6 5.83 2.04 14 7.86 1.46 country's needs Ensuring its staff is 33 6.76 1.97 45 6.93 2.35 34 7.38 2.13 10 6.70 2.45 19 5.89 2.42 38 6.53 2.58 3 9.33 .58 6 6.50 2.43 2 10.00 .00 5 6.60 1.95 16 7.19 2.14 accessible Providing sound policy 40 6.80 1.90 48 7.25 1.97 41 7.80 1.71 12 7.08 1.83 19 6.63 2.69 39 6.85 2.35 5 8.60 1.67 6 7.17 2.48 4 9.00 1.15 6 6.67 1.21 17 7.59 1.94 and economic advice Straightforwardness in its 33 7.21 1.71 43 6.74 2.19 35 8.11 1.83 12 6.42 1.98 17 6.06 2.56 38 6.63 2.70 3 9.67 .58 7 7.43 2.37 3 8.67 2.31 5 6.40 2.19 15 7.93 2.49 dealings with you Maintaining consistent 37 6.81 1.93 47 7.06 1.94 44 7.86 1.76 13 6.92 2.06 17 6.00 2.81 40 6.90 2.38 2 10.00 .00 7 6.43 2.51 4 9.00 2.00 6 8.00 1.41 17 8.24 1.60 messages Promoting the inclusion of local communities in the 33 6.58 2.19 43 6.37 2.30 38 7.50 2.02 11 6.00 2.00 19 6.37 2.34 39 6.23 2.67 2 8.00 2.83 5 6.60 2.30 2 7.50 3.54 3 6.33 1.15 14 8.07 1.90 development of strategies Promoting the inclusion of civil society in the 38 7.13 1.92 45 6.38 2.17 35 7.11 2.17 11 6.00 2.10 19 6.37 2.69 48 6.52 2.91 4 8.25 2.06 4 7.00 2.45 2 10.00 .00 5 6.40 .89 15 7.40 2.53 development of strategies Promoting the inclusion of local project experts in the 34 6.82 2.02 42 6.36 2.18 39 7.31 2.13 9 6.00 2.18 18 5.72 2.35 29 6.31 2.36 3 8.00 2.00 6 7.17 1.94 2 10.00 .00 4 5.75 1.26 12 7.83 2.33 development of strategies Promoting the inclusion of private sector in the 31 7.06 1.91 43 6.51 2.20 36 6.83 1.99 8 5.50 1.85 18 4.89 2.42 36 5.89 2.56 2 8.00 2.83 6 6.83 1.94 2 10.00 .00 3 6.33 2.52 14 7.07 2.20 development of strategies Giving appropriate priority 38 7.58 1.76 45 7.47 1.94 43 8.28 1.84 13 6.31 2.53 19 6.84 2.52 42 6.29 2.88 4 8.75 2.50 7 7.57 2.51 4 8.75 1.89 5 8.00 1.58 16 7.75 1.61 to poverty reduction Lending in a way that promotes effective 35 7.31 2.01 44 6.86 2.15 41 8.32 1.85 7 7.57 1.90 19 6.47 2.72 38 6.74 2.39 5 8.00 2.12 4 7.50 2.08 4 8.75 2.50 3 7.00 1.73 16 7.88 1.71 development across the country 81 The World Bank Mongolia Country Survey 2011 F. Project/Program Related Issues The following section should be filled out only by respondents who have/have had direct experience and/or involvement in the implementation of World Bank programs and/or projects. Please rate how much you agree with the following statements on 1-10 scale, 1 meaning you “Strongly Disagree�, 10 meaning you “Strongly Agree�. Project/Program Related Issues Which of the following best describes your current position? Office of the President/Prime Bilateral or Multilateral Independent Minister Employee of a Ministry Local Government Agency Private Sector NGO Media Government Institution Trade Union Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The Bank is flexible in terms of adjusting to 34 6.09 1.99 38 6.45 2.18 31 7.61 1.98 8 6.88 1.55 14 5.29 2.76 32 6.06 2.55 2 10.00 .00 4 5.50 1.29 1 10.00 . 4 6.50 1.29 14 7.21 2.01 changing circumstances The Bank disburses 32 5.75 2.38 37 6.05 2.40 29 6.93 2.37 6 6.50 1.64 12 5.50 2.58 27 5.81 3.06 3 9.67 .58 4 5.50 3.11 1 10.00 . 2 7.50 .71 8 7.50 2.45 funds promptly The Bank works efficiently 31 6.74 1.83 32 6.81 1.96 29 7.83 1.97 7 6.86 1.57 13 5.77 2.77 23 6.57 2.76 3 8.67 1.15 4 6.75 2.75 2 8.50 2.12 1 7.00 . 8 8.13 1.36 The Bank effectively monitors and evaluates 31 7.03 1.82 39 7.21 2.10 34 8.29 2.05 8 6.13 1.25 14 6.79 1.81 30 7.17 2.60 3 9.33 1.15 4 7.00 2.58 2 9.00 1.41 3 8.00 1.00 11 8.36 1.75 the projects and programs it supports The Bank helps to build capacity at the community 29 6.34 2.04 38 6.42 2.14 31 7.68 2.29 6 6.17 1.60 13 5.92 2.50 32 6.38 2.71 2 9.00 1.41 3 5.67 2.08 1 10.00 . 4 6.75 .50 11 8.55 1.37 level The Bank helps to build capacity of government 30 6.73 1.86 38 7.05 2.30 30 6.37 2.67 9 6.67 1.80 14 5.79 2.08 26 6.62 2.77 3 9.00 1.00 6 4.50 3.83 1 10.00 . 3 8.33 1.53 10 8.00 1.33 officials The Bank and partners in government collaborate well together on Bank 35 7.43 1.61 41 7.27 2.12 33 7.67 2.38 8 7.63 1.19 15 6.60 1.76 32 6.91 2.58 2 8.50 .71 6 5.33 3.27 2 8.00 2.83 3 8.33 1.53 11 8.45 1.69 supported programs and projects in Mongolia The Bank helps to strengthen institutional 34 6.62 2.24 37 6.89 2.37 32 6.91 2.44 8 7.13 1.81 14 5.71 1.94 31 6.06 2.69 2 9.00 1.41 6 5.83 3.06 1 10.00 . 4 7.25 1.71 13 8.08 1.85 capacity The Government supports and takes responsibility 31 6.48 2.47 37 6.59 2.27 32 7.03 2.36 8 7.50 2.14 15 5.80 2.46 28 5.57 2.99 3 9.33 1.15 5 5.40 .55 1 10.00 . 3 7.33 2.52 10 7.80 1.87 for development efforts in Mongolia The Bank's procurement requirements are 30 5.97 2.08 35 5.97 2.66 30 7.90 2.07 6 7.33 1.51 11 4.91 2.34 22 6.50 2.20 3 9.33 1.15 5 7.40 2.07 1 10.00 . 2 3.50 .71 11 7.55 1.13 reasonable G. The Future Role of the World Bank in Mongolia What actions would most improve the impact of World Bank-supported programs and activities? (Choose only TWO) (Combined Responses) Office of the Employee Bilateral or Independent President/ of a Local Multilateral Private Government Trade Percentage of Respondents Prime Minister Ministry Government Agency Sector NGO Media Institution Union Academia Other Improving quality of analytical work 15.2% 22.0% 18.4% 14.3% 16.7% 5.9% 20.0% 0.0% 0.0% 33.3% 0.0% Providing world class experts 13.0% 18.0% 8.2% 28.6% 16.7% 11.8% 0.0% 33.3% 0.0% 0.0% 10.5% Increasing dissemination and discussion on findings of analytical work 28.3% 34.0% 32.7% 28.6% 25.0% 41.2% 20.0% 50.0% 66.7% 50.0% 47.4% Ensuring project beneficiaries have information on project objectives and 10.9% 14.0% 10.2% 14.3% 12.5% 21.6% 40.0% 0.0% 0.0% 0.0% 10.5% activities Improving timeliness of analytical work and technical assistance 32.6% 28.0% 26.5% 14.3% 12.5% 9.8% 20.0% 33.3% 0.0% 66.7% 26.3% Improve the quality of its experts as related to Mongolia's specific challenges 54.3% 46.0% 49.0% 14.3% 54.2% 39.2% 60.0% 66.7% 66.7% 0.0% 42.1% Offer more innovative financial products 17.4% 12.0% 32.7% 21.4% 25.0% 21.6% 40.0% 0.0% 33.3% 16.7% 26.3% Offer more innovative knowledge services 23.9% 22.0% 22.4% 35.7% 16.7% 21.6% 0.0% 16.7% 33.3% 33.3% 26.3% Other 2.2% 4.0% 0.0% 21.4% 12.5% 17.6% 0.0% 0.0% 0.0% 0.0% 5.3% 82 The World Bank Mongolia Country Survey 2011 H. Communication and Outreach From where do you get most of your information about economic and social development issues in Mongolia? (Choose TWO at most) (Combined Responses) Office of the Employee Bilateral or Independent President/ of a Local Multilateral Private Government Trade Percentage of Respondents Prime Minister Ministry Government Agency Sector NGO Media Institution Union Academia Other Local newspapers 37.3% 50.0% 46.0% 42.9% 45.8% 50.0% 25.0% 42.9% 66.7% 16.7% 55.0% International newspapers 3.9% 6.0% 2.0% 14.3% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local radio 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% International radio 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local television 29.4% 44.0% 60.0% 28.6% 54.2% 42.3% 50.0% 71.4% 0.0% 33.3% 75.0% International television 3.9% 0.0% 4.0% 0.0% 4.2% 1.9% 25.0% 0.0% 33.3% 0.0% 5.0% Periodicals 33.3% 16.0% 32.0% 21.4% 4.2% 15.4% 25.0% 28.6% 0.0% 50.0% 10.0% Internet 58.8% 64.0% 50.0% 78.6% 75.0% 67.3% 75.0% 57.1% 100.0% 100.0% 40.0% Other 19.6% 12.0% 2.0% 14.3% 8.3% 9.6% 0.0% 0.0% 0.0% 0.0% 10.0% From where do you get most of your information about the World Bank’s development activities in Mongolia? (Choose TWO at most) (Combined Responses) Office of the Employee Bilateral or Independent President/ of a Local Multilateral Private Government Trade Percentage of Respondents Prime Minister Ministry Government Agency Sector NGO Media Institution Union Academia Other Local newspapers 27.7% 20.8% 37.5% 0.0% 34.8% 29.6% 20.0% 28.6% 0.0% 16.7% 21.1% International newspapers 0.0% 0.0% 2.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local radio 0.0% 0.0% 0.0% 0.0% 0.0% 1.9% 0.0% 0.0% 0.0% 0.0% 0.0% International radio 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local television 8.5% 16.7% 43.8% 7.1% 21.7% 20.4% 40.0% 57.1% 0.0% 16.7% 26.3% International television 2.1% 0.0% 2.1% 0.0% 0.0% 0.0% 0.0% 0.0% 33.3% 0.0% 0.0% Periodicals 8.5% 6.3% 10.4% 0.0% 0.0% 7.4% 0.0% 28.6% 33.3% 0.0% 5.3% Blogs 0.0% 0.0% 0.0% 0.0% 8.7% 0.0% 0.0% 0.0% 33.3% 0.0% 0.0% Internet 31.9% 35.4% 45.8% 42.9% 34.8% 37.0% 60.0% 0.0% 100.0% 50.0% 31.6% World Bank conferences, seminars, workshops 29.8% 45.8% 12.5% 35.7% 34.8% 35.2% 0.0% 42.9% 0.0% 16.7% 0.0% World Bank publications, materials 29.8% 10.4% 4.2% 35.7% 13.0% 13.0% 20.0% 0.0% 0.0% 50.0% 15.8% World Bank website 25.5% 27.1% 14.6% 21.4% 21.7% 20.4% 0.0% 14.3% 0.0% 33.3% 36.8% World Bank Public Information Center (PIC) 6.4% 6.3% 22.9% 21.4% 17.4% 7.4% 0.0% 0.0% 0.0% 16.7% 36.8% Direct contact/interaction with World Bank staff 14.9% 25.0% 4.2% 35.7% 4.3% 9.3% 60.0% 14.3% 0.0% 0.0% 5.3% Other 0.0% 0.0% 0.0% 0.0% 0.0% 9.3% 0.0% 0.0% 0.0% 0.0% 0.0% Do you have access to the Internet: Office of the Employee Bilateral or Independent President/ of a Local Multilateral Private Government Trade Percentage of Respondents Prime Minister Ministry Government Agency Sector NGO Media Institution Union Academia Other Yes 100.0% 100.0% 97.7% 100.0% 100.0% 96.2% 100.0% 100.0% 100.0% 100.0% 100.0% No 0.0% 0.0% 2.3% 0.0% 0.0% 3.8% 0.0% 0.0% 0.0% 0.0% 0.0% I use/have used the World Bank website: Office of the Employee Bilateral or Independent President/ of a Local Multilateral Private Government Trade Percentage of Respondents Prime Minister Ministry Government Agency Sector NGO Media Institution Union Academia Other Yes 64.6% 79.2% 65.1% 92.9% 87.0% 66.7% 80.0% 66.7% 75.0% 100.0% 85.0% No 35.4% 20.8% 34.9% 7.1% 13.0% 33.3% 20.0% 33.3% 25.0% 0.0% 15.0% I primarily use: Office of the Employee Bilateral or Independent President/ of a Local Multilateral Private Government Trade Percentage of Respondents Prime Minister Ministry Government Agency Sector NGO Media Institution Union Academia Other 83 The World Bank Mongolia Country Survey 2011 The World Bank’s country website 58.1% 47.5% 80.6% 42.9% 61.1% 84.4% 100.0% 60.0% 100.0% 75.0% 80.0% The World Bank’s main website 41.9% 52.5% 19.4% 57.1% 38.9% 15.6% 0.0% 40.0% 0.0% 25.0% 20.0% H. Communication and Outreach (continued) I use/have used the World Bank’s Public Information Centers (PICs) that are managed and executed by local partner Institutions in Mongolia: Office of the Employee Bilateral or Independent President/ of a Local Multilateral Private Government Trade Percentage of Respondents Prime Minister Ministry Government Agency Sector NGO Media Institution Union Academia Other Yes 34.0% 33.3% 58.5% 21.4% 20.8% 21.3% 80.0% 28.6% 66.7% 50.0% 68.4% No 53.2% 48.9% 36.6% 28.6% 45.8% 46.8% 0.0% 28.6% 33.3% 50.0% 15.8% I don’t know what PIC is 12.8% 17.8% 4.9% 50.0% 33.3% 31.9% 20.0% 42.9% 0.0% 0.0% 15.8% Are you aware of the World Bank's Access to information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions? Office of the Employee Bilateral or Independent President/ of a Local Multilateral Private Government Trade Percentage of Respondents Prime Minister Ministry Government Agency Sector NGO Media Institution Union Academia Other Yes 35.4% 42.9% 52.3% 21.4% 27.3% 34.0% 40.0% 28.6% 25.0% 50.0% 44.4% No 64.6% 57.1% 47.7% 78.6% 72.7% 66.0% 60.0% 71.4% 75.0% 50.0% 55.6% Have you requested information from the World Bank on its activities in the past year? Office of the Employee Bilateral or Independent President/ of a Local Multilateral Private Government Trade Percentage of Respondents Prime Minister Ministry Government Agency Sector NGO Media Institution Union Academia Other Yes 20.0% 23.1% 33.3% 46.2% 12.5% 15.2% 100.0% 16.7% 33.3% 16.7% 33.3% No 80.0% 76.9% 66.7% 53.8% 87.5% 84.8% 0.0% 83.3% 66.7% 83.3% 66.7% Were you able to obtain this information? Office of the Employee Bilateral or Independent President/ of a Local Multilateral Private Government Trade Percentage of Respondents Prime Minister Ministry Government Agency Sector NGO Media Institution Union Academia Other Yes 100.0% 90.9% 100.0% 100.0% 66.7% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0% No 0.0% 9.1% 0.0% 0.0% 33.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Please rate how much you agree with the following statements on a 1-10 scale, 1 meaning you “Strongly Disagree�, 10 meaning you “Strongly Agree�. Communication and Outreach Which of the following best describes your current position? Office of the President/Prime Bilateral or Multilateral Independent Minister Employee of a Ministry Local Government Agency Private Sector NGO Media Government Institution Trade Union Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank's PIC is a valuable source of 25 7.44 1.96 23 6.83 2.33 29 8.41 2.10 2 10.00 .00 8 7.50 2.56 18 6.67 2.66 2 8.50 .71 2 5.00 2.83 1 5.00 . 4 6.75 1.89 11 8.18 2.18 information related to development in Mongolia I find the Bank websites 32 6.88 2.01 30 7.57 2.19 26 7.62 2.00 13 7.85 1.68 18 8.06 1.86 32 7.72 2.11 3 9.00 1.00 5 7.80 1.48 1 10.00 . 6 7.67 1.51 14 7.64 2.13 easy to navigate I find the information on the Bank's websites 32 6.72 1.82 29 7.38 2.34 25 8.16 2.19 14 8.00 1.47 17 8.24 1.79 35 7.06 2.31 3 8.33 .58 5 7.20 2.05 1 8.00 . 6 7.33 1.37 13 8.23 1.54 useful When I need information from the World Bank I 40 7.50 2.16 38 7.79 2.12 32 8.41 2.20 14 7.50 1.65 19 7.32 2.33 37 7.41 2.49 4 7.50 3.00 6 8.17 2.14 2 10.00 .00 6 7.17 1.83 15 8.07 2.46 know how to find it The Bank is appropriately responsive to my 35 6.83 2.38 28 7.18 2.23 20 7.65 2.50 12 7.17 2.86 11 5.82 2.82 24 6.54 2.59 3 9.00 1.00 4 6.50 4.04 2 4.50 3.54 11 8.45 2.34 information requests and inquiries 84 The World Bank Mongolia Country Survey 2011 85 The World Bank Mongolia Country Survey 2011 Appendix C: Responses to All Questions by Geographic Location A. Background Information Background Information Which best represents your current location? Ulaanbaatar Other Areas N Mean SD N Mean SD How familiar are you with the work of the World Bank in Mongolia on a scale 208 6.77 2.17 80 7.23 1.96 of 1-10, 1 meaning "not familiar at all", 10 meaning "extremely familiar"? B. General Issues facing Mongolia General Issues facing Mongolia Which best represents your current location? Ulaanbaatar Other Areas N Mean SD N Mean SD On a scale of 1-10, 1 meaning "extremely pessimistic", 10 meaning "extremely optimistic", please indicate your perspective on the future of the next generation 206 7.35 2.13 81 7.75 2.27 in Mongolia. Please identify which one of these you consider the first most important development priority. Percentage of Respondents Ulaanbaatar Other Areas Government effectiveness/governance 32.7% 26.3% HIV/AIDS and other communicable diseases 0.0% 0.0% Economic growth 12.6% 10.5% Reducing corruption 9.4% 7.0% Promote policies to stimulate foreign direct investment 0.6% 0.0% Increasing access to education 3.1% 5.3% Increasing access to health services 1.3% 3.5% Reducing poverty 3.8% 7.0% Mining for sustainable development 4.4% 3.5% Economic diversification 6.9% 1.8% Improving the effectiveness of law and justice system 3.8% 3.5% Improving basic infrastructure 7.5% 7.0% Environment protection 0.0% 5.3% Improving natural resources management 2.5% 7.0% Increasing employment/ income generating opportunities 6.3% 7.0% Enhancing the opportunity for private sector growth/investment 1.9% 1.8% Agriculture and livestock development 0.0% 0.0% Strengthening regulatory framework 0.0% 0.0% Improving trade and exports 0.0% 0.0% Climate change 0.6% 1.8% Food security 0.0% 0.0% Strengthening financial institutions 0.0% 0.0% Equity (reaching poor and vulnerable) 1.3% 0.0% Urban development 0.0% 0.0% Rural development 0.0% 1.8% Other 1.3% 0.0% 86 The World Bank Mongolia Country Survey 2011 B. General Issues facing Mongolia (continued) Then identify which one you consider the second most important development priority. Percentage of Respondents Ulaanbaatar Other Areas Government effectiveness/governance 13.8% 10.5% HIV/AIDS and other communicable diseases 1.3% 0.0% Economic growth 3.8% 12.3% Reducing corruption 5.7% 8.8% Promote policies to stimulate foreign direct investment 1.3% 3.5% Increasing access to education 3.1% 5.3% Increasing access to health services 1.3% 1.8% Reducing poverty 9.4% 12.3% Mining for sustainable development 7.5% 0.0% Economic diversification 10.1% 0.0% Improving the effectiveness of law and justice system 9.4% 7.0% Improving basic infrastructure 8.8% 12.3% Environment protection 5.7% 0.0% Improving natural resources management 1.3% 0.0% Increasing employment/ income generating opportunities 5.0% 3.5% Enhancing the opportunity for private sector growth/investment 3.1% 7.0% Agriculture and livestock development 2.5% 1.8% Strengthening regulatory framework 0.6% 0.0% Improving trade and exports 1.3% 0.0% Climate change 0.0% 0.0% Food security 0.6% 3.5% Strengthening financial institutions 0.6% 0.0% Equity (reaching poor and vulnerable) 1.3% 0.0% Urban development 1.3% 0.0% Rural development 1.3% 10.5% Other 0.0% 0.0% Which TWO areas of development listed below do you believe would contribute most to reducing poverty in Mongolia? (Choose only TWO) (Combined Responses) Percentage of Respondents Ulaanbaatar Other Areas Agriculture and livestock development 14.5% 14.3% Reducing corruption 14.0% 9.5% Improving governance 23.7% 16.7% Enhancing the opportunity for private sector growth/investment 32.4% 36.9% Infrastructure development 14.5% 11.9% Education 21.7% 14.3% Increasing economic growth 12.6% 9.5% Health 4.3% 4.8% Protecting the environment 1.4% 7.1% Managing natural resources 7.2% 8.3% Increasing income generating activities/ employment 37.7% 45.2% Increasing foreign direct investment 2.9% 9.5% Food security 1.4% 3.6% Extracting mineral resources 2.4% 2.4% Other 2.9% 1.2% Which TWO areas below do you believe would contribute most to generating faster economic growth in Mongolia? (Choose only TWO) (Combined Responses) Percentage of Respondents Ulaanbaatar Other Areas Mining for sustainable development 44.0% 58.1% Ensuring macro economic stability 27.5% 24.4% Increasing agricultural and livestock productivity 15.9% 29.1% Reducing corruption 17.4% 24.4% Improving governance 39.1% 18.6% Improving access to and/or quality of education 17.4% 11.6% Improving access to and/or quality of health care 0.5% 3.5% Strengthening the regulatory framework 9.7% 3.5% Enhancing the environment for increased foreign direct investment 7.2% 14.0% Improving trade and exports 12.6% 10.5% Other 4.3% 1.2% 87 The World Bank Mongolia Country Survey 2011 B. General Issues facing Mongolia (continued) Below are a number of development challenges that Mongolia faces. To what extent do you think each should be a priority for the country in the near future on a scale of 1-10, 1 meaning not a priority at all, 10 meaning a top priority? General Issues facing Mongolia Which best represents your current location? Ulaanbaatar Other Areas N Mean SD N Mean SD Improving Governance 196 8.94 1.66 80 8.68 1.96 Climate change adaption 170 6.18 2.42 73 6.22 2.43 Mining for sustainable development 181 7.90 1.96 78 8.27 1.80 Equity (reaching poor and vulnerable people) 174 7.49 2.09 79 7.59 2.33 Economic diversification 174 7.92 1.81 74 7.35 1.72 Urban and rural development 177 7.84 1.91 83 8.53 1.67 Improving basic infrastructure 185 8.87 1.41 79 9.11 1.48 C. Overall Attitudes toward the World Bank Overall Attitudes toward the World Bank Which best represents your current location? Ulaanbaatar Other Areas N Mean SD N Mean SD Overall, please rate your impression of the World Bank’s effectiveness in Mongolia, on a scale of 1-10, 1 being “Not effective at all�, 10 being “Very 181 6.61 2.15 77 8.62 1.72 effective�. Based on your observations of the World Bank in Mongolia, what do you think the Bank considers its top priorities in Mongolia? (Choose only TWO) (Combined Responses) Percentage of Respondents Ulaanbaatar Other Areas Government effectiveness/governance 31.2% 15.2% HIV/AIDS and other communicable diseases 0.5% 2.5% Economic growth 32.3% 32.9% Reducing corruption 7.0% 5.1% Promote policies to stimulate foreign direct investment 7.0% 5.1% Increasing access to education 3.2% 12.7% Increasing access to health services 2.7% 8.9% Reducing poverty 29.0% 34.2% Mining for sustainable development 12.9% 6.3% Economic diversification 6.5% 1.3% Improving the effectiveness of law and justice system 5.9% 1.3% Improving basic infrastructure 10.8% 5.1% Environment protection 5.4% 11.4% Improving natural resources management 2.7% 8.9% Increasing employment/ income generating opportunities 5.9% 7.6% Enhancing the opportunity for private sector growth/investment 6.5% 3.8% Agriculture and livestock development 2.7% 6.3% Strengthening regulatory framework 3.8% 5.1% Improving trade and exports 1.1% 1.3% Climate change 0.0% 2.5% Food security 2.2% 1.3% Strengthening financial institutions 8.1% 2.5% Equity (reaching poor and vulnerable) 3.2% 3.8% Urban development 0.5% 5.1% Rural development 3.2% 6.3% Other 0.0% 0.0% 88 The World Bank Mongolia Country Survey 2011 C. Overall Attitudes toward the World Bank (continued) Based on your observations of the World Bank in Mongolia, where would it be most productive for the institution to focus most of its resources? (Choose only TWO) (Combined Responses) Percentage of Respondents Ulaanbaatar Other Areas Government effectiveness/governance 25.4% 13.9% HIV/AIDS and other communicable diseases 0.0% 2.5% Economic growth 10.3% 10.1% Reducing corruption 7.6% 13.9% Promote policies to stimulate foreign direct investment 2.7% 2.5% Increasing access to education 14.6% 5.1% Increasing access to health services 3.2% 11.4% Reducing poverty 9.7% 13.9% Mining for sustainable development 8.6% 8.9% Economic diversification 9.7% 5.1% Improving the effectiveness of law and justice system 4.9% 1.3% Improving basic infrastructure 18.9% 19.0% Environment protection 4.3% 11.4% Improving natural resources management 11.4% 7.6% Increasing employment/ income generating opportunities 10.8% 10.1% Enhancing the opportunity for private sector growth/investment 13.0% 17.7% Agriculture and livestock development 3.2% 5.1% Strengthening regulatory framework 5.9% 2.5% Improving trade and exports 2.7% 2.5% Climate change 1.6% 3.8% Food security 3.2% 1.3% Strengthening financial institutions 3.8% 2.5% Equity (reaching poor and vulnerable) 4.9% 5.1% Urban development 5.9% 8.9% Rural development 3.2% 10.1% Other 2.7% 0.0% In your opinion, what should be the level of involvement of the World Bank in Mongolia's development strategies? Percentage of Respondents Ulaanbaatar Other Areas The Bank should be more involved 39.2% 51.8% The Bank is currently involved at an optimum level 32.4% 30.1% The Bank should be less involved 14.2% 10.8% The Bank shouldn't be involved at all 2.5% 1.2% Don't know 11.8% 6.0% In broad terms of economic and social development, what is the “greatest value� brought by the World Bank to Mongolia? Percentage of Respondents Ulaanbaatar Other Areas The Bank's knowledge 15.1% 8.6% Technical assistance 21.0% 11.1% Policy and economic advice 30.1% 35.8% Lending to fill gaps 7.0% 16.0% Convener/facilitator 1.1% 1.2% Donor coordination 7.5% 12.3% Ability to mobilize resources 2.7% 4.9% Ability to build implementation capacity 3.2% 3.7% Financial resources 5.9% 2.5% Sharing and bringing other countries' experiences 5.9% 3.7% Other 0.5% 0.0% What is the “second greatest� value? Percentage of Respondents Ulaanbaatar Other Areas The Bank's knowledge 9.8% 8.6% Technical assistance 14.7% 8.6% Policy and economic advice 20.7% 18.5% Lending to fill gaps 10.9% 11.1% Convener/facilitator 0.5% 2.5% Donor coordination 10.9% 9.9% Ability to mobilize resources 3.8% 11.1% Ability to build implementation capacity 5.4% 4.9% Financial resources 14.7% 14.8% Sharing and bringing other countries' experiences 7.1% 9.9% Other 1.6% 0.0% 89 The World Bank Mongolia Country Survey 2011 C. Overall Attitudes toward the World Bank (continued) Which of the following do you identify as the Bank’s greatest weaknesses in its work in Mongolia? (Choose TWO only) (Combined Responses) Percentage of Respondents Ulaanbaatar Other Areas Imposing technocratic solutions without regard to political realities 16.8% 15.9% Not exploring alternative policy options 30.1% 35.4% Too bureaucratic in its operational policies and procedures 24.5% 6.1% Staff too inaccessible 3.6% 6.1% Is arrogant in its approach 7.1% 2.4% Too influenced by the US 15.3% 11.0% Not enough public disclosure of its work 33.2% 57.3% Providing generic solutions not tailored to local conditions 23.0% 19.5% Inadequately aligned with country priorities 14.8% 6.1% Other 7.7% 7.3% Which TWO of the following areas do you think would be most valuable for the Bank to focus its research efforts on in the next few years in Mongolia? (Choose TWO only) (Combined Responses) Percentage of Respondents Ulaanbaatar Other Areas Education 22.4% 21.4% Health 7.0% 10.7% Social protection 6.0% 4.8% Transport 0.0% 0.0% Poverty 12.9% 16.7% Governance 19.4% 10.7% Anti-corruption 7.0% 14.3% Enhanced business environment for private sector development 22.4% 17.9% Energy and infrastructure 11.9% 9.5% Mining for sustainable development 12.4% 7.1% Agriculture and livestock development 5.5% 6.0% Water and sanitation 3.0% 6.0% Monitoring and evaluation 4.5% 3.6% Public expenditure 4.0% 1.2% Public sector performance 3.0% 1.2% Labor markets/job creation 10.4% 13.1% Financial markets 5.0% 2.4% Urban development 1.5% 1.2% Environmental sustainability 7.5% 10.7% Natural resources management 6.5% 8.3% Improving equality of opportunity 5.5% 3.6% Rural development 3.0% 14.3% Food security 4.5% 8.3% Economic diversification 6.5% 2.4% Other 2.5% 1.2% In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank work with more in your country to ensure better development results there? (Choose TWO only) (Combined Responses) Percentage of Respondents Ulaanbaatar Other Areas NGOs 43.1% 41.2% Local government 27.3% 47.1% Beneficiaries 13.4% 10.6% Private sector 38.8% 31.8% Community based organizations (CBOs) 12.0% 18.8% Donor community 10.0% 4.7% Parliament 10.5% 3.5% Academics 27.8% 18.8% Youth 11.5% 17.6% Other 1.9% 2.4% Overall Attitudes toward the World Bank Which best represents your current location? Ulaanbaatar Other Areas N Mean SD N Mean SD In your opinion, to what degree would increasing the voice and influence of civil society in Mongolia help to improve development efforts, on a scale of 1-10, 191 7.58 2.29 82 8.20 2.45 meaning to no degree at all, 10 meaning to a great degree. 90 The World Bank Mongolia Country Survey 2011 C. Overall Attitudes toward the World Bank (continued) On a scale of 1-10, 1 meaning you strongly disagree, 10 meaning you strongly agree, please respond to the following statements about the World Bank in Mongolia. Overall Attitudes toward the World Bank Which best represents your current location? Ulaanbaatar Other Areas N Mean SD N Mean SD Overall the Bank currently plays a relevant role in development in Mongolia 194 6.61 2.21 81 8.12 2.20 The Bank's work is aligned with what I consider the development priorities for 180 6.16 2.02 76 7.11 2.14 this country The Bank's work reflects its own mission of poverty reduction 181 6.19 2.19 75 7.12 2.30 The World Bank recommends programs and strategies that are realistic for 185 6.63 2.07 80 7.84 2.17 Mongolia The World Bank treats clients and stakeholders in Mongolia with respect. 172 7.11 2.16 77 8.55 1.71 The World Bank collaborates well with other donors here 158 6.91 2.21 63 7.81 1.83 Overall I like to work/interact with Bank staff 165 6.93 2.21 65 8.14 1.76 The Bank is an effective catalyst for discussion on issues related to poverty 169 6.05 2.36 75 7.13 2.22 In general, the strategies that the Bank recommends are sustainable over time 176 6.78 1.98 76 8.04 1.87 The World Bank's work promotes country ownership of development strategies 159 6.40 2.33 69 8.46 1.80 The Bank's work promotes the empowerment of poor people to participate in 162 5.20 2.32 70 6.61 2.39 development The World Bank imposes reasonable conditions on its lending 150 6.04 2.24 66 7.11 2.61 The Bank gives appropriate priority to growth issues 171 6.78 1.90 72 7.86 2.23 D. The Work of the World Bank How important is it for the World Bank to be involved in that particular area of work in Mongolia? (Asked on a 10-point importance scale, 1 being Not at all, 10 being Very.) The Work of the World Bank: Importance Which best represents your current location? Ulaanbaatar Other Areas N Mean SD N Mean SD Helping to reduce poverty 186 8.25 2.17 81 8.84 1.58 Helping to bring about strong equitable growth 174 8.03 1.96 73 8.05 1.99 Encouraging greater transparency in governance 183 8.32 2.19 76 8.67 1.69 Helping to strengthen the private sector 177 8.12 2.13 79 8.49 1.95 Helping to strengthen the financial system 178 7.86 2.10 77 8.44 1.91 Helping to strengthen the regulatory framework 172 6.97 2.78 74 7.04 2.50 Helping to strengthen the judicial system 178 7.17 2.69 73 7.44 2.37 Helping to strengthen the public sector 171 6.69 2.65 75 7.00 2.56 Helping to strengthen the education sector 175 7.72 2.46 78 8.95 1.41 Helping to strengthen the health sector 172 7.64 2.45 78 9.01 1.52 Helping to lay the foundation to integrate Mongolia into the global economy 164 7.61 2.34 74 8.31 2.26 Ensuring that attention is paid to the environmental impact of Bank supported 174 7.89 2.13 78 8.79 1.54 programs and strategies Ensuring that attention is paid to gender disparities 161 5.67 2.78 73 6.58 2.96 Helping to strengthen agricultural and livestock development 170 7.08 2.54 77 8.12 1.94 Helping to strengthen infrastructure development 171 8.42 1.81 76 8.96 1.43 Helping to strengthen resource management 170 8.06 2.13 74 8.35 1.92 Helping to strengthen the social protection sector 167 7.29 2.46 74 8.05 1.93 Helping to improve the quality of life in urban and rural areas 170 7.34 2.46 73 8.41 2.09 Helping to reduce corruption in the country with its advice and support 173 7.64 2.42 75 8.09 2.50 Helping to empower communities to participate in their own development 167 7.52 2.28 72 7.89 2.21 Helping Mongolia adapt to/avert risk of climate change 164 7.02 2.64 75 8.11 2.15 D. The Work of the World Bank (continued) 91 The World Bank Mongolia Country Survey 2011 How effective do you believe the World Bank is in terms of having a positive impact on that area of development in Mongolia? (Asked on a 10-point effectiveness scale, 1 being Not at all, 10 being Very.) The Work of the World Bank: Effectiveness Which best represents your current location? Ulaanbaatar Other Areas N Mean SD N Mean SD Helping to reduce poverty 170 6.34 2.51 79 7.80 2.13 Helping to bring about strong equitable growth 156 6.65 2.25 67 7.52 2.35 Encouraging greater transparency in governance 167 6.59 2.63 70 7.83 2.25 Helping to strengthen the private sector 157 6.65 2.56 71 7.73 2.47 Helping to strengthen the financial system 159 6.92 2.24 73 7.90 2.07 Helping to strengthen the regulatory framework 154 5.58 2.69 68 6.66 2.58 Helping to strengthen the judicial system 157 5.76 2.72 66 6.68 2.65 Helping to strengthen the public sector 158 5.66 2.58 70 6.74 2.51 Helping to strengthen the education sector 160 6.39 2.72 73 8.60 1.54 Helping to strengthen the health sector 157 6.41 2.69 71 8.44 2.00 Helping to lay the foundation to integrate Mongolia into the global economy 149 6.50 2.57 66 7.89 2.46 Ensuring that attention is paid to the environmental impact of Bank supported 157 6.76 2.60 74 8.08 2.19 programs and strategies Ensuring that attention is paid to gender disparities 148 5.14 2.66 67 6.09 2.95 Helping to strengthen agricultural and livestock development 156 6.17 2.61 68 7.88 2.01 Helping to strengthen infrastructure development 155 7.34 2.25 70 8.43 1.92 Helping to strengthen resource management 153 6.61 2.42 69 7.54 2.27 Helping to strengthen the social protection sector 147 6.36 2.67 67 7.45 2.05 Helping to improve the quality of life in urban and rural areas 154 6.34 2.53 67 7.70 2.49 Helping to reduce corruption in the country with its advice and support 155 5.95 2.82 68 6.66 3.03 Helping to empower communities to participate in their own development 151 6.39 2.57 64 7.05 2.61 Helping Mongolia adapt to/avert risk of climate change 148 5.76 2.70 64 7.25 2.61 E. The Way the World Bank does Business Please rate the World Bank in terms of its effectiveness vis-à-vis the particular attribute/activity listed below using a 1-10 scale, 1 meaning “Not effective at all�, 10 meaning “Very effective�. The Way the World Bank does Business Which best represents your current location? Ulaanbaatar Other Areas N Mean SD N Mean SD Technical competence 160 7.19 2.01 64 7.95 1.96 Producing knowledge and research that are useful 174 7.63 1.92 77 8.66 1.64 Making the results of studies and analyses readily available 166 6.86 2.29 75 8.33 1.79 Sharing knowledge about international best practices 167 7.43 2.04 75 7.91 2.04 Ability to adapt its knowledge to your country's needs 155 6.35 2.23 71 7.56 2.19 Ensuring its staff is accessible 152 6.54 2.34 58 7.52 2.23 Providing sound policy and economic advice 166 6.77 2.07 71 8.11 1.78 Straightforwardness in its dealings with you 153 6.64 2.26 58 8.40 1.90 Maintaining consistent messages 161 6.72 2.11 74 8.27 1.79 Promoting the inclusion of local communities in the development of strategies 144 6.15 2.21 65 7.69 2.23 Promoting the inclusion of civil society in the development of strategies 160 6.53 2.38 67 7.16 2.39 Promoting the inclusion of local project experts in the development of strategies 138 6.33 2.26 61 7.25 2.29 Promoting the inclusion of private sector in the development of strategies 140 6.21 2.31 61 6.80 2.27 Giving appropriate priority to poverty reduction 165 6.93 2.34 71 8.10 1.97 Lending in a way that promotes effective development across the country 149 6.79 2.13 69 8.46 1.78 F. Project/Program Related Issues 92 The World Bank Mongolia Country Survey 2011 The following section should be filled out only by respondents who have/have had direct experience and/or involvement in the implementation of World Bank programs and/or projects. Please rate how much you agree with the following statements on 1-10 scale, 1 meaning you “Strongly Disagree�, 10 meaning you “Strongly Agree�. Project/Program Related Issues Which best represents your current location? Ulaanbaatar Other Areas N Mean SD N Mean SD The Bank is flexible in terms of adjusting to changing circumstances 130 6.20 2.22 53 7.42 2.20 The Bank disburses funds promptly 112 5.84 2.47 50 7.20 2.59 The Bank works efficiently 112 6.63 2.14 39 8.03 2.08 The Bank effectively monitors and evaluates the projects and programs it 123 6.98 2.05 56 8.29 2.16 supports The Bank helps to build capacity at the community level 119 6.28 2.21 51 7.76 2.21 The Bank helps to build capacity of government officials 123 6.81 2.33 47 6.30 2.56 The Bank and partners in government collaborate well together on Bank 135 7.28 2.06 54 7.33 2.41 supported programs and projects in Mongolia The Bank helps to strengthen institutional capacity 127 6.54 2.40 53 6.98 2.28 The Government supports and takes responsibility for development efforts in 123 6.30 2.43 51 7.35 2.37 Mongolia The Bank's procurement requirements are reasonable 111 6.19 2.36 44 7.64 2.10 G. The Future Role of the World Bank in Mongolia What actions would most improve the impact of World Bank-supported programs and activities? (Choose only TWO) (Combined Responses) Percentage of Respondents Ulaanbaatar Other Areas Improving quality of analytical work 16.2% 15.5% Providing world class experts 16.8% 2.4% Increasing dissemination and discussion on findings of analytical work 33.0% 38.1% Ensuring project beneficiaries have information on project objectives and activities 13.1% 17.9% Improving timeliness of analytical work and technical assistance 22.5% 25.0% Improve the quality of its experts as related to Mongolia's specific challenges 46.6% 41.7% Offer more innovative financial products 16.8% 29.8% Offer more innovative knowledge services 23.0% 22.6% Other 7.9% 4.8% H. Communication and Outreach From where do you get most of your information about economic and social development issues in Mongolia? (Choose TWO at most) (Combined Responses) Percentage of Respondents Ulaanbaatar Other Areas Local newspapers 45.5% 43.4% International newspapers 4.0% 2.4% Local radio 0.0% 0.0% International radio 0.0% 0.0% Local television 35.5% 71.1% International television 3.5% 2.4% Periodicals 19.5% 27.7% Internet 70.0% 45.8% Other 13.0% 3.6% 93 The World Bank Mongolia Country Survey 2011 H. Communication and Outreach (continued) From where do you get most of your information about the World Bank’s development activities in Mongolia? (Choose TWO at most) (Combined Responses) Percentage of Respondents Ulaanbaatar Other Areas Local newspapers 24.0% 33.8% International newspapers 0.0% 2.5% Local radio 0.5% 0.0% International radio 0.0% 0.0% Local television 13.3% 45.0% International television 1.5% 0.0% Periodicals 6.1% 7.5% Blogs 1.5% 1.3% Internet 37.2% 38.8% World Bank conferences, seminars, workshops 36.2% 10.0% World Bank publications, materials 19.9% 2.5% World Bank website 26.0% 15.0% World Bank Public Information Center (PIC) 7.1% 31.3% Direct contact/interaction with World Bank staff 14.8% 7.5% Other 2.6% 0.0% Do you have access to the Internet: Percentage of Respondents Ulaanbaatar Other Areas Yes 99.5% 97.5% No .5% 2.5% I use/have used the World Bank website: Percentage of Respondents Ulaanbaatar Other Areas Yes 74.6% 71.1% No 25.4% 28.9% I primarily use: Percentage of Respondents Ulaanbaatar Other Areas The World Bank’s country website 60.4% 84.2% The World Bank’s main website 39.6% 15.8% I use/have used the World Bank’s Public Information Centers (PICs) that are managed and executed by local partner Institutions in Mongolia: Percentage of Respondents Ulaanbaatar Other Areas Yes 24.9% 69.3% No 50.3% 24.0% I don’t know what PIC is 24.9% 6.7% Are you aware of the World Bank's Access to information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions? Percentage of Respondents Ulaanbaatar Other Areas Yes 34.2% 46.8% No 65.8% 53.2% Have you requested information from the World Bank on its activities in the past year? Percentage of Respondents Ulaanbaatar Other Areas Yes 20.8% 32.9% No 79.2% 67.1% Were you able to obtain this information? Percentage of Respondents Ulaanbaatar Other Areas Yes 94.3% 95.7% No 5.7% 4.3% Please rate how much you agree with the following statements on a 1-10 scale, 1 meaning you “Strongly Disagree�, 10 meaning you “Strongly Agree�. 94 The World Bank Mongolia Country Survey 2011 Communication and Outreach Which best represents your current location? Ulaanbaatar Other Areas N Mean SD N Mean SD The World Bank's PIC is a valuable source of information related to 77 6.86 2.28 50 8.46 1.98 development in Mongolia I find the Bank websites easy to navigate 133 7.58 1.97 49 7.69 2.01 I find the information on the Bank's websites useful 135 7.36 2.05 47 8.13 1.88 When I need information from the World Bank I know how to find it 154 7.42 2.28 58 8.16 2.33 The Bank is appropriately responsive to my information requests and inquiries 111 6.81 2.58 37 7.73 2.29 Appendix D: Responses to All Questions by Year3 FY ’03 Response Number = 282 • FY ’07 Response Number = 306 • FY ’11 Response Number = 312 A. Background Information Which of the following best describes your current position? Percentage of Respondents FY 2007 FY 2011 Office of the President/Prime Minister 2.4% 17.8% Employee of a Ministry 22.1% 17.2% Local Government 21.1% 16.8% Bilateral or Multilateral Agency 8.5% 5.1% Private Sector 9.2% 8.4% NGO 7.5% 19.5% Media 3.7% 1.7% Independent Government Institution 5.8% 2.4% Trade Union .7% 1.3% Faith-based Group .7% 0.0% Academia 3.7% 2.0% Judiciary 1.4% 0.0% Other 13.3% 7.7% Please identify the primary specialization of your work. Percentage of Respondents FY 2007 FY 2011 Agriculture, Agribusiness, Forestry .3% 3.7% Commerce, Trade and Manufacturing 2.7% 5.8% Communications, Information Services 6.1% 4.1% Economic Management 13.1% 15.3% Environment, Natural Resource Management 3.4% 6.5% Finance, Banking, Insurance 8.4% 3.7% Infrastructure 9.4% 4.8% Law, Justice 5.1% 6.5% Legislature, Politics 1.0% 11.2% Social Services 42.8% 16.0% Other 7.7% 22.4% Background Information year FY 2003 FY 2007 FY 2011 N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank in Mongolia on a scale of 1-10, 1 meaning 279 6.04 2.25 295 6.57 2.14 298 6.85 2.17 "not familiar at all", 10 meaning "extremely familiar"? How long have you been involved with (or a close observer of) the World Bank's activities? Percentage of Respondents FY 2003 FY 2007 FY 2011 Less than one year 14.1% 23.2% 18.3% One to three years 38.3% 34.0% 32.0% More than three years 47.7% 42.8% 49.6% 3 Only those questions that were asked in the FY ’03, FY ’07 and FY ’11 country surveys, with similar response scales/options, are presented. 95 The World Bank Mongolia Country Survey 2011 Which best represents your geographic location? Percentage of Respondents FY 2007 FY 2011 Ulaanbaatar 62.5% 71.1% Aimags and provinces 35.1% 19.1% The secondary cities 2.1% 7.7% Other .4% 2.0% B. General Issues facing Mongolia General Issues facing Mongolia year FY 2003 FY 2007 FY 2011 N Mean SD N Mean SD N Mean SD On a scale of 1-10, 1 meaning "extremely pessimistic", 10 meaning "extremely optimistic", 247 6.89 2.11 286 7.52 1.91 296 7.46 2.17 please indicate your perspective on the future of the next generation in Mongolia. C. Overall Attitudes toward the World Bank Overall Attitudes toward the World Bank year FY 2003 FY 2007 FY 2011 N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank’s effectiveness in Mongolia, on a scale of 259 6.88 1.78 255 7.05 1.82 270 7.25 2.23 1-10, 1 being “Not effective at all�, 10 being “Very effective�. In your opinion, what should be the level of involvement of the World Bank in Mongolia’s development strategies? Percentage of Respondents FY 2007 FY 2011 The Bank should be more involved 41.4% 43.6% The Bank is currently involved at an optimum level 49.2% 31.2% The Bank should be less involved 8.6% 13.1% The Bank shouldn't be involved at all .8% 2.0% Don’t know 0.0% 10.1% On a scale of 1-10, 1 meaning you strongly disagree, 10 meaning you strongly agree, please respond to the following statements about the World Bank in Mongolia. 96 The World Bank Mongolia Country Survey 2011 Overall Attitudes toward the World Bank year FY 2003 FY 2007 FY 2011 N Mean SD N Mean SD N Mean SD Overall the Bank currently plays a relevant role in 266 7.62 2.12 285 7.26 1.98 286 7.07 2.33 development in Mongolia The Bank's work is aligned with what I consider the 253 6.88 2.37 283 7.24 2.06 266 6.47 2.11 development priorities for this country The Bank's work reflects its own mission of poverty 261 7.94 2.11 286 7.26 2.14 267 6.48 2.28 reduction The World Bank recommends programs and 252 6.93 2.28 275 7.20 2.02 277 7.06 2.17 strategies that are realistic for Mongolia The World Bank treats clients and stakeholders in 240 7.94 2.21 277 7.97 1.77 261 7.62 2.12 Mongolia with respect. The World Bank collaborates well with other donors 234 8.16 1.99 254 7.89 1.78 231 7.18 2.14 here* Overall I like to work/interact with Bank staff 237 8.28 2.19 260 7.69 2.08 241 7.34 2.15 The Bank is an effective catalyst for discussion on 241 7.68 2.18 260 7.24 2.12 255 6.42 2.38 issues related to poverty In general, the strategies that the Bank recommends 240 7.84 2.04 259 7.34 1.88 262 7.21 2.01 are sustainable over time The World Bank's work promotes country ownership 234 7.35 2.38 260 7.38 1.94 237 7.06 2.36 of development strategies The Bank's work promotes the empowerment of 232 7.01 2.47 264 7.02 2.21 242 5.67 2.43 poor people to participate in development The World Bank imposes reasonable conditions on 244 7.24 2.01 223 6.36 2.41 its lending * In the FY ’03 and FY ’07 surveys, this statement read “The World Bank collaborates with other donors here�. D. The Work of the World Bank: Importance How important is it for the World Bank to be involved in that particular area of work in Mongolia? (Asked on a 10-point** importance scale, 1 being Not at all, 10 being Very.) The Work of the World Bank: Importance year FY 2003 FY 2007 FY 2011 N Mean SD N Mean SD N Mean SD Helping to reduce poverty 265 8.34 1.61 276 8.17 1.92 277 8.43 2.04 Helping to bring about strong equitable growth* 263 8.59 1.56 270 8.50 1.70 258 8.07 1.95 Encouraging greater transparency in governance 241 8.08 1.78 261 7.88 2.16 268 8.45 2.04 Helping to strengthen the private sector 260 8.41 1.71 259 8.29 2.11 267 8.24 2.08 Helping to strengthen the financial system 252 8.46 1.68 266 8.24 1.83 265 8.08 2.03 Helping to strengthen the regulatory framework 231 6.66 2.36 238 7.21 2.05 256 7.04 2.68 Helping to strengthen the judicial system 220 6.51 2.49 245 6.91 2.39 258 7.25 2.58 Helping to strengthen the education sector 243 7.62 2.00 271 8.70 1.90 263 8.08 2.26 Helping to strengthen the health sector 243 7.62 1.86 270 8.45 2.05 259 8.07 2.27 Helping to lay the foundation to integrate Mongolia 243 7.96 2.08 249 7.86 2.32 into the global economy Ensuring that attention is paid to gender disparities 224 6.27 2.19 252 6.41 2.42 242 6.01 2.85 Helping to strengthen agricultural and livestock 246 7.66 2.02 260 8.16 1.98 258 7.44 2.41 development Helping to strengthen infrastructure development 254 8.64 1.50 258 8.52 1.80 256 8.57 1.75 Helping to strengthen resource management 251 8.14 2.00 254 8.15 2.06 Helping to strengthen the social protection sector 258 7.85 1.94 250 7.55 2.31 Helping to improve the quality of life in urban and 263 7.83 2.11 253 7.68 2.40 rural areas Helping to reduce corruption in the country with its 260 7.98 2.14 257 7.79 2.44 advice and support *In the FY ’03 and FY ’07 surveys, this item was “Helping to bring about economic growth�. ** Responses from the FY ’03 and FY ’07 surveys were converted from a 5-pt. scale to a 10-pt. scale for comparison. 97 The World Bank Mongolia Country Survey 2011 D. The Work of the World Bank: Effectiveness How effective do you believe the World Bank is in terms of having a positive impact on that area of development in Mongolia? (Asked on a 10-point** effectiveness scale, 1 being Not at all, 10 being Very.) The Work of the World Bank: Effectiveness year FY 2003 FY 2007 FY 2011 N Mean SD N Mean SD N Mean SD Helping to reduce poverty 252 7.04 2.08 259 6.67 2.23 259 6.83 2.48 Helping to bring about strong equitable growth* 245 7.52 1.96 254 6.94 1.93 233 6.97 2.30 Encouraging greater transparency in governance 226 6.62 2.30 249 5.97 2.39 245 7.00 2.56 Helping to strengthen the private sector 247 7.12 2.23 244 6.59 2.29 238 7.03 2.56 Helping to strengthen the financial system 232 7.45 2.02 247 6.95 2.16 243 7.30 2.23 Helping to strengthen the regulatory framework 210 5.74 2.43 214 6.17 2.02 231 5.98 2.70 Helping to strengthen the judicial system 192 5.50 2.39 215 5.29 2.45 230 6.07 2.70 Helping to strengthen the education sector 219 6.59 2.30 247 7.24 2.36 241 7.11 2.60 Helping to strengthen the health sector 219 6.67 2.30 245 6.95 2.35 237 7.07 2.63 Helping to lay the foundation to integrate Mongolia 221 6.44 2.43 225 6.97 2.63 into the global economy Ensuring that attention is paid to gender disparities 206 5.54 2.26 221 5.48 2.28 222 5.50 2.78 Helping to strengthen agricultural and livestock 232 6.52 2.28 239 6.66 2.25 235 6.74 2.56 development Helping to strengthen infrastructure development 241 7.65 2.04 238 7.09 2.11 234 7.68 2.21 Helping to strengthen resource management 225 6.54 2.46 232 6.92 2.41 Helping to strengthen the social protection sector 233 6.34 2.31 223 6.73 2.53 Helping to improve the quality of life in urban and 236 6.35 2.27 230 6.79 2.58 rural areas Helping to reduce corruption in the country with its 231 5.58 2.60 231 6.23 2.89 advice and support *In the FY ’03 and FY ’07 surveys, this item was “Helping to bring about economic growth�. ** Responses from the FY ’03 and FY ’07 surveys were converted from a 5-pt. scale to a 10-pt. scale for comparison. 98 The World Bank Mongolia Country Survey 2011 E. The Way the World Bank does Business Please rate the World Bank in terms of its effectiveness vis-à-vis the particular attribute/activity listed below. (Asked on a 10-point* effectiveness scale, 1 being Not at all, 10 being Very.) The Way the World Bank does Business year FY 2003 FY 2007 FY 2011 N Mean SD N Mean SD N Mean SD Technical competence 245 7.62 1.94 265 7.50 1.64 232 7.41 2.02 Producing knowledge and research that are useful 253 7.71 1.89 275 7.50 1.63 262 7.96 1.90 Making the results of studies and analyses readily 243 7.44 2.08 261 7.04 1.86 252 7.36 2.26 available Sharing knowledge about international best 242 7.56 2.07 266 7.36 1.81 253 7.60 2.06 practices Ability to adapt its knowledge to your country's needs 242 6.65 2.11 258 6.92 1.99 235 6.78 2.28 Ensuring its staff is accessible 246 7.47 2.17 249 7.22 2.04 219 6.84 2.35 Providing sound policy and economic advice 254 7.43 1.77 247 7.20 2.07 Straightforwardness in its dealings with you 241 7.03 2.37 237 7.13 1.92 220 7.15 2.29 Maintaining consistent messages 237 7.40 1.87 244 7.46 1.81 245 7.23 2.14 Promoting the inclusion of local communities in the 225 6.45 2.26 251 7.14 2.12 218 6.68 2.33 development of strategies Promoting the inclusion of civil society in the 219 6.42 2.29 240 6.82 2.13 236 6.76 2.38 development of strategies Promoting the inclusion of local project experts in the 238 7.24 2.15 250 7.29 2.00 208 6.63 2.29 development of strategies Promoting the inclusion of private sector in the 220 6.75 2.31 248 6.93 2.01 210 6.41 2.30 development of strategies Giving appropriate priority to poverty reduction 250 8.02 2.03 280 7.69 2.02 246 7.33 2.28 Lending in a way that promotes effective 232 7.36 2.22 246 7.70 2.08 226 7.33 2.177 development across the country * Responses from the FY ’03 and FY ’07 surveys were converted from a 5-pt. scale to a 10-pt. scale for comparison. F. Project/Program Related Issues The following section should be filled out only by respondents who have/have had direct experience and/or involvement in the implementation of World Bank programs and/or projects. Please rate how much you agree with the following statements on 1-10 scale, 1 meaning you “Strongly Disagree�, 10 meaning you “Strongly Agree�. 99 The World Bank Mongolia Country Survey 2011 Project/Program Related Issues year FY 2003 FY 2007 FY 2011 N Mean SD N Mean SD N Mean SD The Bank is flexible in terms of adjusting to changing 205 6.98 2.17 190 6.56 2.26 circumstances The Bank disburses funds promptly 179 7.56 2.10 191 7.84 1.94 167 6.31 2.56 The Bank works efficiently 191 7.36 1.77 180 7.69 2.01 158 6.99 2.19 The Bank effectively monitors and evaluates the 188 7.37 1.94 201 7.82 1.86 188 7.42 2.17 projects and programs it supports The Bank helps to build capacity at the community 187 6.89 2.13 203 7.30 2.16 176 6.74 2.30 level The Bank helps to build capacity of government 188 6.99 2.18 179 7.54 1.94 177 6.71 2.38 officials The Bank and partners in government collaborate well together on Bank supported programs and 185 7.53 1.78 193 7.93 1.85 197 7.31 2.15 projects in Mongolia The Bank helps to strengthen institutional capacity 186 7.24 1.90 194 7.46 1.96 190 6.75 2.37 The Government supports and takes responsibility 190 7.24 2.15 190 7.34 1.94 180 6.58 2.46 for development efforts in Mongolia The Bank's procurement requirements are 181 7.69 1.90 162 6.63 2.36 reasonable H. Communication and Outreach I use/have used the World Bank website: Percentage of Respondents FY 2007 FY 2011 Yes 54.3% 73.8% No 45.7% 26.2% I primarily use: Percentage of Respondents FY 2007 FY 2011 The World Bank’s country website 76.1% 67.2% The World Bank’s main website 23.9% 32.8% 100 The World Bank Mongolia Country Survey 2011 Appendix E: Mongolia Questionnaire World Bank Country Survey FY11 – Mongolia The World Bank is interested in gauging the views of clients and partners who are either involved in development in Mongolia or who observe activities related to social and economic development. The following survey is meant to give the Bank’s team that works in Mongolia, more in-depth insight into how the Bank’s work is perceived. This is one tool the Bank uses to assess the views of its critical stakeholders. With this understanding, the World Bank hopes to develop more effective strategies, outreach and programs that support development in Mongolia. The World Bank commissioned an independent firm to oversee the logistics of this effort in Mongolia. This ensures anonymity and confidentiality. We hope you’ll be candid. To complete the survey, please circle the number that most accurately reflects your answer. If you prefer not to answer a question, please leave it blank. SECTION A: BACKGROUND A1. Which of the following best describes your current position? (Please mark only one response) 1 Office of the President, Prime Minister, Minister, Parlimentarian 2 Employee of a Ministry, Ministerial Department or Implementation Agency 3 Local Government Office or Staff 4 Bilateral or Multilateral Agency 5 Private Sector Organization 6 NGOs (including CBOs) 7 Media (Press, Radio, TV, Web etc.) 8 Independent Government Institution (i.e., Regulatory Agency, Central Bank) 9 Trade Union 10 Faith-Based Groups 11 Academia or Research Institute 12 Judiciary 13 Other (please specify): ________________________ A2. Please identify the primary specialization of your work. (Please mark only one response) 1 Agriculture, Agribusiness, Forestry 2 Commerce, Trade and Manufacturing 3 Communications, Information Services 4 Economic Management 5 Environment, Natural Resource Management 6 Finance, Banking, Insurance 7 Infrastructure (e.g., Transport, Water, Energy, Telecommunications) 8 Law, Justice 9 Legislature, Politics 10 Social Services (e.g., Education, Health) 11 Other (please specify): ________________________ 101 The World Bank Mongolia Country Survey 2011 A3. How familiar are you with the work of the World Bank in Mongolia on a scale of 1-10, 1 meaning “not familiar at all�, 10 meaning “extremely familiar"? 1 2 3 4 5 6 7 8 9 10 Not Extremel y fa mi l i a r fa mi l i ar a t al l A4. How long have you been involved with (or a close observer of) the World Bank’s activities? 1 Less than one year 2 One to three years 3 More than three years A5. Which best represents your geographic location? 1 Ulaanbaatar 2 Aimags and provinces 3 The secondary cities 4 Other (please specify): ________________________ 102 The World Bank Mongolia Country Survey 2011 SECTION B: GENERAL ISSUES FACING MONGOLIA B1. On a scale of 1-10, 1 meaning “extremely pessimistic�, 10 meaning “extremely optimistic�, please indicate your perspective on the future of the next generation in Mongolia? 1 2 3 4 5 6 7 8 9 10 Extremel y Extremel y Don't Pes s i mi s ti c Opti mi s ti c Know B2. Listed below are a number of development priorities in Mongolia. Most Second Most Important Important Please identify which one of these you consider the first Most Development Development Important Development Priority. Then identify which one you priority priority consider the Second Most Important Development Priority. (Choose ONE) (Choose ONE) 1 Government effectiveness/governance 2 HIV/AIDS and other communicable diseases 3 Economic growth 4 Reducing corruption 5 Promote policies to stimulate foreign direct investment 6 Increasing access to education 7 Increasing access to health services 8 Reducing poverty 9 Mining for sustainable development 10 Economic diversification 11 Improving the effectiveness of law and justice system 12 Improving basic infrastructure 13 Environment protection 14 Improving natural resources management 15 Increasing employment/ income generating opportunities 16 Enhancing the opportunity for private sector growth/investment 17 Agriculture and livestock development 18 Strengthening regulatory framework 19 Improving trade and exports 20 Climate change 21 Food security 22 Strengthening financial institutions 23 Equity (reaching poor and vulnerable) 24 Urban development 25 Rural development 26 Other (please specify): ___________________ 103 The World Bank Mongolia Country Survey 2011 SECTION B: GENERAL ISSUES FACING MONGOLIA (CONTINUED) B3. Poverty reduction is a broad term that encompasses work in many different areas. Which TWO areas of development listed below do you believe would contribute most to reducing poverty in Mongolia? (Choose only TWO) 1 Agriculture and livestock development 2 Reducing corruption 3 Improving governance 4 Enhancing the opportunity for private sector growth/investment 5 Infrastructure development 6 Education 7 Increasing economic growth 8 Health 9 Protecting the environment 10 Managing natural resources 11 Increasing income generating activities/ employment 12 Increasing foreign direct investment 13 Food security 14 Extracting mineral resources 15 Other (please specify): _______________________ B4. Sustainable economic growth can be driven by a number of factors. Which TWO areas below do you believe would contribute most to generating faster economic growth in Mongolia? (Choose only TWO) 1 Mining for sustainable development 2 Ensuring macro economic stability 3 Increasing agricultural and livestock productivity 4 Reducing corruption 5 Improving governance 6 Improving access to and/or quality of education 7 Improving access to and/or quality of health care 8 Strengthening the regulatory framework 9 Enhancing the environment for increased foreign direct investment 10 Improving trade and exports 11 Other (please specify): _______________________ 104 The World Bank Mongolia Country Survey 2011 SECTION B: GENERAL ISSUES FACING MONGOLIA (CONTINUED) Below are a number of development challenges that Mongolia faces. To what extent do you think each should be a priority for the country in the near future on a scale of 1-10, 1 meaning not a priority at all, 10 meaning a top priority. Not a Top Don't Priority Priority Know B5. Improving Governance 1 2 3 4 5 6 7 8 9 10 B6. Climate change adaption 1 2 3 4 5 6 7 8 9 10 B7. Mining for sustainable development 1 2 3 4 5 6 7 8 9 10 B8. Equity (reaching poor and vulnerable people) 1 2 3 4 5 6 7 8 9 10 B9. Economic diversification 1 2 3 4 5 6 7 8 9 10 B10. Urban and rural development 1 2 3 4 5 6 7 8 9 10 B11. Improving basic infrastructure 1 2 3 4 5 6 7 8 9 10 105 The World Bank Mongolia Country Survey 2011 SECTION C: OVERALL ATTITUDES TOWARD THE WORLD BANK C1. Overall, please rate your impression of the World Bank’s effectiveness in Mongolia, on a scale of 1-10, 1 being “Not effective at all�, 10 being “Very effective�. 1 2 3 4 5 6 7 8 9 10 Not Very Don't effecti ve effecti ve Know at all C2. Based on your observations of the World Bank in Mongolia... 1. What do you think the Bank considers its top priorities in Mongolia? (Choose only TWO) 2. Where would it be most productive for the Bank to focus most of its resources? (Choose only TWO) Where would it be most What do you think the Bank productive for the Bank to considers its top priorities? focus most of its resources? (Choose TWO) (Choose TWO) 1 Government effectiveness/governance 2 HIV/AIDS and other communicable diseases 3 Economic growth 4 Reducing corruption 5 Promote policies to stimulate foreign direct investment 6 Increasing access to education 7 Increasing access to health services 8 Reducing poverty 9 Mining for sustainable development 10 Economic diversification 11 Improving the effectiveness of law and justice system 12 Improving basic infrastructure 13 Environmental protection 14 Improving natural resources management 15 Increasing employment/ income generating opportunities 16 Enhancing the opportunity for private sector growth/investment 17 Agriculture and livestock development 18 Strengthening regulatory framework 19 Improving trade and exports 20 Climate change 21 Food security 22 Strengthening financial institutions 23 Equity (reaching poor and vulnerable) 24 Urban development 25 Rural development 26 Other (please specify): ___________________ 106 The World Bank Mongolia Country Survey 2011 SECTION C: OVERALL ATTITUDES TOWARDS THE WORLD BANK (CONTINUED) C3. In your opinion, what should be the level of involvement of the World Bank in Mongolia’s development strategies? 1 The Bank should be more involved 2 The Bank is currently involved at an optimum level 3 The Bank should be less involved 4 The Bank shouldn’t be involved at all 5 Don’t know C4. In broad terms of economic and social development, what is the “greatest� value brought by the World Bank to MONGOLIA? What is the “second greatest� value? Greatest Value Second Greatest Value (Choose ONE) (Choose ONE) 1 The Bank’s knowledge (studies and analyses) 2 Technical assistance 3 Policy and economic advice 4 Lending to fill gaps 5 Convener/facilitator 6 Donor coordination 7 Ability to mobilize resources (from private sector, government, etc.) 8 Ability to build implementation capacity 9 Financial resources 10 Sharing and bringing other countries' experiences 11 Other (please specify): ___________________ C5. Which of the following do you identify as the Bank’s greatest weaknesses in its work in Mongolia? (Choose TWO only) 1 Imposing technocratic solutions without regard to political realities 2 Not exploring alternative policy options 3 Too bureaucratic in its operational policies and procedures 4 Staff too inaccessible 5 Is arrogant in its approach 6 Too influenced by the US 7 Not enough public disclosure of its work 8 Providing generic solutions not tailored to local conditions 9 Inadequately aligned with country priorities 10 Other (please specify): __________________________ 107 The World Bank Mongolia Country Survey 2011 SECTION C: OVERALL ATTITUDES TOWARD THE WORLD BANK (CONTINUED) C6. The World Bank wants to ensure that the knowledge and studies it produces are relevant. Which TWO of the following areas do you think would be most valuable for the Bank to focus its research efforts on in the next few years in Mongolia? (Choose TWO only) 1 Education 2 Health 3 Social protection 4 Transport 5 Poverty 6 Governance 7 Anti-corruption 8 Enhanced business environment for private sector development 9 Energy and infrastructure 10 Mining for sustainable development 11 Agriculture and livestock development 12 Water and sanitation 13 Monitoring and evaluation 14 Public expenditure 15 Public sector performance 16 Labor markets/job creation 17 Financial markets 18 Urban development 19 Environmental sustainability 20 Natural resources management 21 Improving equality of opportunity 22 Rural development 23 Food security 24 Economic diversification 25 Others (please specify): _________________________________________________ C7. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank work with more in your country to ensure better development results there? (Choose TWO only) 1 NGOs 2 Local Government 3 Beneficiaries 4 Private sector 5 Community Based Organizations (CBOs) 6 Donor community 7 Parliament 8 Academics 9 Youth 10 Other (please specify): ____________________________________ 108 The World Bank Mongolia Country Survey 2011 SECTION C: OVERALL ATTITUDES TOWARD THE WORLD BANK (CONTINUED) C8. In your opinion, to what degree would increasing the voice and influence of civil society in Mongolia help to improve development efforts, on a scale of 1-10, meaning to no degree at all, 10 meaning to a great degree. 1 2 3 4 5 6 7 8 9 10 No To a grea t degree a t degree al l On a scale of 1-10, 1 meaning you strongly disagree, 10 meaning you strongly agree, please respond to the following statements about the World Bank in Mongolia. Strongly Strongly Don't Disagree Agree Know Overall the Bank currently plays a relevant role in development in C9. 1 2 3 4 5 6 7 8 9 10 Mongolia The Bank’s work is aligned with what I consider the development C10. 1 2 3 4 5 6 7 8 9 10 priorities for this country C11. The Bank’s work reflects its own mission of poverty reduction 1 2 3 4 5 6 7 8 9 10 The World Bank supports programs and strategies that are realistic C12. 1 2 3 4 5 6 7 8 9 10 for Mongolia The World Bank treats clients and stakeholders in Mongolia with C13. 1 2 3 4 5 6 7 8 9 10 respect C14. The World Bank collaborates well with other donors here 1 2 3 4 5 6 7 8 9 10 C15. Overall, I like to work/interact with Bank staff 1 2 3 4 5 6 7 8 9 10 The Bank is an effective catalyst for discussion on issues related to C16. 1 2 3 4 5 6 7 8 9 10 poverty In general, the strategies that the Bank supports are sustainable over C17. 1 2 3 4 5 6 7 8 9 10 time The World Bank's work promotes country ownership of development C18. 1 2 3 4 5 6 7 8 9 10 strategies The Bank's work promotes the empowerment of poor people to C19. 1 2 3 4 5 6 7 8 9 10 participate in development C20. The World Bank imposes reasonable conditions on its lending 1 2 3 4 5 6 7 8 9 10 C21. The Bank gives appropriate priority to growth issues 1 2 3 4 5 6 7 8 9 10 109 The World Bank Mongolia Country Survey 2011 SECTION D: THE WORK OF THE WORLD BANK For each item in the following section, please provide two responses: first, importance, meaning, in your opinion, how important it is for the Bank to be involved in that particular area of work in Mongolia. Second, effectiveness, meaning, how effective do you believe the World Bank is in terms of having a positive impact on that area of development in Mongolia. Level of Importance Level of Effectiveness Not Not Know Know Don't Don't important Very effective Very at all important at all effective D1. Helping to reduce poverty 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 Helping to bring about strong equitable D2. 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 growth Encouraging greater transparency in D3. 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 governance D4. Helping to strengthen the private sector 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 Helping to strengthen the financial D5. 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 system Helping to strengthen the regulatory D6. 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 framework Helping to strengthen the judicial D7. 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 system D8. Helping to strengthen the public sector 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 Helping to strengthen the education D9. 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 sector D10. Helping to strengthen the health sector 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 Helping to lay the foundation to D11. integrate Mongolia into the global 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 economy Ensuring that attention is paid to the D12. 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 environmental impact (the physical Ensuring that land, water, air) of environment –attention is paid to Bank D13. 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 gender disparities Helping to strengthen agricultural and D14. 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 livestock development Helping to strengthen infrastructure D15. 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 development Heping to strengthen resource D16. 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 management.(e.g., mining) Helping to strengthen the social D17. 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 protection sector Helping to improve the quality of life in D18. 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 urban and rural areas Helping to reduce corruption in the D19. 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 country with its advice and support Helping to empower communities to D20. 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 participate in their own development Helping Mongolia adapt to/avert risk of D21. 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 climate change 110 The World Bank Mongolia Country Survey 2011 SECTION E: THE WAY THE WORLD BANK DOES BUSINESS Please rate the World Bank in terms of its effectiveness vis-à-vis the particular attribute/ activity listed below using a 1-10 scale, 1 meaning “Not effective at all�, 10 meaning “Very effective�. Not effective Very Don't at all effective Know E1. Technical competence 1 2 3 4 5 6 7 8 9 10 E2. Producing knowledge and research (studies, analyses) that are useful 1 2 3 4 5 6 7 8 9 10 E3. Making the results of studies and analyses readily available 1 2 3 4 5 6 7 8 9 10 E4. Sharing knowledge about international best practices 1 2 3 4 5 6 7 8 9 10 E5. Ability to adapt its knowledge to your country’s needs 1 2 3 4 5 6 7 8 9 10 E6. Ensuring its staff is accessible 1 2 3 4 5 6 7 8 9 10 E7. Providing sound policy and economic advice 1 2 3 4 5 6 7 8 9 10 E8. Straightforwardness in its dealings with you 1 2 3 4 5 6 7 8 9 10 E9. Maintaining consistent messages 1 2 3 4 5 6 7 8 9 10 Promoting the inclusion of local communities (beneficiaries) in the E10. 1 2 3 4 5 6 7 8 9 10 development of strategies Promoting the inclusion of civil society (NGOs, academics, religious E11. 1 2 3 4 5 6 7 8 9 10 groups, interest groups) in the development of strategies Promoting the inclusion of local project experts in the development E12. 1 2 3 4 5 6 7 8 9 10 of strategies Promoting the inclusion of private sector in the development of E13. 1 2 3 4 5 6 7 8 9 10 strategies E14. Giving appropriate priority to poverty reduction 1 2 3 4 5 6 7 8 9 10 E15. Lending in a way that promotes effective development 1 2 3 4 5 6 7 8 9 10 SECTION F: PROJECT/PROGRAM RELATED ISSUES The following section should be filled out only by respondents who have/have had direct experience and/or involvement in the implementation of World Bank programs and/or projects. Please rate how much you agree with the following statements on a 1-10 scale, 1 meaning you “Strongly Disagree�, 10 meaning you “Strongly Agree�. Strongly Strongly Don't Disagree Agree Know F1. The Bank is flexible in terms of adjusting to changing circumstances 1 2 3 4 5 6 7 8 9 10 F2. The Bank disburses funds promptly 1 2 3 4 5 6 7 8 9 10 F3. The Bank works efficiently 1 2 3 4 5 6 7 8 9 10 The Bank effectively monitors and evaluates the projects and F4. 1 2 3 4 5 6 7 8 9 10 programs it supports F5. The Bank helps to build capacity at the community level 1 2 3 4 5 6 7 8 9 10 F6. The Bank helps to build capacity of government officials 1 2 3 4 5 6 7 8 9 10 The Bank and partners in government collaborate well together on F7. 1 2 3 4 5 6 7 8 9 10 Bank supported programs and projects in Mongolia F8. The Bank helps to strengthen institutional capacity 1 2 3 4 5 6 7 8 9 10 The Government supports and takes responsibility for development F9. 1 2 3 4 5 6 7 8 9 10 efforts in Mongolia F10. The Bank’s procurement requirements are reasonable 1 2 3 4 5 6 7 8 9 10 111 The World Bank Mongolia Country Survey 2011 SECTION G: THE FUTURE ROLE OF THE WORLD BANK IN MONGOLIA G1. What actions would most improve the impact of World Bank-supported programs and activities? (choose only TWO ) 1 Improving quality of analytical work 2 Providing world class experts 3 Increasing dissemination and discussion on findings of analytical work 4 Ensuring project beneficiaries have information on project objectives and activities 5 Improving timeliness of analytical work and technical assistance 6 Improve the quality of its experts as related to Mongolia's specific challenges 7 Offer more innovative financial products 8 Offer more innovative knowledge services 9 Other (please specify): ___________________________________ SECTION H: COMMUNICATION AND OUTREACH H1. Where do you get most of your information about economic and social development issues in Mongolia? (Choose TWO at most) 1 Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Periodicals 8 Internet 9 Other (please specify): _________________________ 112 The World Bank Mongolia Country Survey 2011 SECTION H: COMMUNICATION AND OUTREACH (CONTINUED) H2. Where do you get most of your information about the World Bank’s development activities in Mongolia? (Choose TWO at most) 1 Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Periodicals 8 Blogs 9 Internet 10 World Bank conferences, seminars, workshops 11 World Bank publications, materials 12 World Bank website World Bank Public Information Centers that are managed and executed by local partner institutions (OSF - DIRC, 13 Central Library of NUM, Darkhan public library, Dalanzagad public library and the Parliament library) 14 Direct contact/interaction with World Bank staff 15 Other (please specify): _________________________ H3. Do you have access to the internet? H4. I use/have used the World Bank website: 1 Yes 1 Yes 2 No 2 No H5. I primarily use: 1 The World Bank’s country website (www.worldbank.org/mn) 2 The World Bank’s main website (www.worldbank.org) H6. I use/have used the World Bank’s Public Information Centers (PICs) that are managed and executed by local partner institutions in Mongolia: Yes (OSF - DIRC, Central library of NUM, Darkhan public library, Dalanzagad public library and the 1 Parliament library) 2 No 3 I don’t know what PIC is H7. Are you aware of the World Bank's Access to Information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions? 1 Yes 2 No H8. Have you requested information from the World Bank on its activities in the past year? If so, Please go to Question H8-A. If not go to Question H9. 1 Yes 2 No 113 The World Bank Mongolia Country Survey 2011 SECTION H: COMMUNICATION AND OUTREACH (CONTINUED) H8-A. Were you able to obtain this information? 1 Yes 2 No Please rate how much you agree with the following statements on a 1-10 scale, 1 meaning you “Strongly Disagree�, 10 meaning you “Strongly Agree�. Strongly Strongly Don't Disagree Agree Know The World Bank’s PIC is a valuable source of information related to H9. 1 2 3 4 5 6 7 8 9 10 development in Mongolia. (Only answer if you have used the PIC) I find the Bank websites easy to navigate. (Only answer if you have H10. 1 2 3 4 5 6 7 8 9 10 used a Bank website) I find the information on the Bank’s websites useful. (Only answer if H11. 1 2 3 4 5 6 7 8 9 10 you have used a Bank website) When I need information from the World Bank I know how to find it H12. 1 2 3 4 5 6 7 8 9 10 (e.g., whom to call, where to reach them, etc.) H13. The Bank is responsive to my information requests and inquiries 1 2 3 4 5 6 7 8 9 10 Thank you for completing the survey! 114