Documents & Reports

Mainstreaming citizen feedback on service delivery using ICTs : findings and lessons from ICT-based feedback surveys on water supply and sanitation services in Indian cities (English)


The water and sanitation sector in Indian cities is characterized by weak accountability processes and lack of customer orientation. The institutional focus of service providers tends to be on creating new assets, rather than delivery of services and ...  See More +


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Complete Report in English

Official version of document (may contain signatures, etc)

*The text version is uncorrected OCR text and is included solely to benefit users with slow connectivity.