Documents & Reports

Court user feedback : a Swedish case study (English)

Abstract

Courts in Sweden have developed an effective way to gauge user satisfaction and improve the court user experience through user feedback. Their results are impressive. This Case Study examines the Swedish approach, methodology, timeframes, costs, results... See More +

Details

See More +

Downloads

Complete Report in English

Official version of document (may contain signatures, etc)

*The text version is uncorrected OCR text and is included solely to benefit users with slow connectivity.

Citation