96134 Swaziland The World Bank Group Country Survey FY 2014 Report of Findings August 2014 The World Bank Group Swaziland Country Opinion Survey 2014 Acknowledgements The Swaziland Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Svetlana Markova, Jessica Cameron and Jing Guo. Calita Woods and Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Swaziland country team and the local fielding agency ACTIV QUEST. In particular, PORG is grateful to Nonhlahla Zindela (Senior Operations Officer), Callista Chen (Country Officer) and Mmenyane Seoposengwe (Public Information Associate) for their ongoing support throughout the Country Opinion Survey process. 1 The World Bank Group Swaziland Country Opinion Survey 2014 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues Facing Swaziland................................................11 V. Overall Attitudes toward the World Bank Group .......................16 VI. Sectoral Importance and Effectiveness......................................25 VII. How the World Bank Group Operates .......................................30 VIII. World Bank Group’s Knowledge and Instruments .....................35 IX. The Future Role of the World Bank Group in Swaziland ............40 X. Communication and Openness..................................................44 XI. Appendices ................................................................................50 2 The World Bank Group Swaziland Country Opinion Survey 2014 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank Group in gaining a better understanding of how stakeholders in Swaziland perceive the World Bank Group;  Obtain systematic feedback from stakeholders in Swaziland regarding:  Their views regarding the general environment in Swaziland;  Their overall attitudes toward the World Bank Group in Swaziland;  Overall impressions of the World Bank Group’s effectiveness and results, knowledge work and activities, and communication and information sharing in Swaziland;  Perceptions of the World Bank Group’s future role in Swaziland.  Use data to help inform Swaziland country team’s strategy. II. Methodology In April—May 2014, 300 stakeholders of the World Bank Group in Swaziland were invited to provide their opinions on the World Bank Group’s assistance to the country by participating in a country survey. Participants in the survey were drawn from the office of the President; the office of the Prime Minister; office of a minister; office of a parliamentarian; ministries, ministerial departments, or implementation agencies; consultants/contractors working on World Bank Group-supported projects/programs; project management units (PMUs) overseeing implementation of a project; central government officials; local government officials; bilateral and multilateral agencies; private sector companies; private foundations; the financial sector/private banks; NGOs; community based organizations; the media; independent government institutions; state-owned enterprises/parastatal organizations; trade unions; faith- based groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 142 stakeholders participated in the survey (47% response rate). Respondents either completed questionnaires with a representative of the fielding agency or they received the questionnaire via courier or email and returned it accordingly. Respondents were asked about: general issues facing Swaziland; their overall attitudes toward the World Bank Group (WBG); the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Swaziland; and the WBG’s communication and information sharing in Swaziland. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. A. General Issues Facing Swaziland: Respondents were asked to indicate whether Swaziland is headed in the right direction, what they thought were the top three most important development priorities in the country, which areas would contribute most to reducing poverty and generating economic growth in Swaziland, and how “shared prosperity� would be best achieved in Swaziland. 3 The World Bank Group Swaziland Country Opinion Survey 2014 II. Methodology (continued) B. Overall Attitudes toward the World Bank Group (WBG): Respondents were asked to rate their familiarity with the WBG, the WBG’s effectiveness in Swaziland, WBG staff preparedness to help Swaziland solve its development challenges, their agreement with various statements regarding the WBG’s work, and the extent to which the WBG is an effective development partner. Respondents were asked to indicate the WBG’s greatest values and weaknesses, the most effective instruments in helping reduce poverty in Swaziland, with which stakeholder groups the WBG should collaborate more, in which sectoral areas the WBG should focus most of its resources (financial and knowledge services), and to what reasons respondents attributed failed or slow reform efforts. C. World Bank Group’s Effectiveness and Results: Respondents were asked to rate the extent to which the WBG’s work helps achieve development results in Swaziland, the extent to which the WBG meets Swaziland’s needs for knowledge services and financial instruments, and the WBG’s level of effectiveness across fifteen development areas, such as economic growth, governance, private sector development, education, and job creation. D. The World Bank Group’s Knowledge Work and Activities: Respondents were asked to indicate how frequently they consult WBG’s knowledge work and activities and to rate the effectiveness and quality of the WBG’s knowledge, including how significant of a contribution it makes to development results and its technical quality. E. Working with the World Bank Group: Respondents were asked to rate their level of agreement with a series of statements regarding working with the WBG, such as the WBG’s “Safeguard Policy� requirements being reasonable, the WBG imposing reasonable conditions on its lending, disbursing funds promptly, and providing effective implementation support. F. The Future Role of the World Bank Group in Swaziland: Respondents were asked to indicate what the WBG should do to make itself of greater value in Swaziland, and which services the WBG should offer more of in the country. G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, and their usage and evaluation of the WBG’s websites and social media channels. Respondents were also asked about their awareness of the WBG’s Access to Information policy, past information requests from the WBG, and their level of agreement that they use more data from the WBG as a result of the WBG’s Open Data policy. H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the WBG, their exposure to the WBG in Swaziland, which WBG agencies they work with, and their geographic location. 4 The World Bank Group Swaziland Country Opinion Survey 2014 III. Demographics of the Sample Current Position  For further analyses, a small number of respondents from the office of a minister were combined with respondents from central government; respondents from PMUs and consultants/contractors working on WBG-supported projects/programs were combined with employees of ministries/ministerial departments/implementation agencies; respondents from bilateral agencies were combined with those from multilateral agencies; respondents from the financial sector/private banks were combined with those from private sector companies; respondents from NGOs, trade unions, and faith-based groups were combined into the “CSO� category; and the few respondents from the office of a parliamentarian and the judiciary branch were included in the “Other� category. There were no respondents from the office of the President, Prime Minister, independent government institutions, private foundations, and community based organizations. 5 The World Bank Group Swaziland Country Opinion Survey 2014 III. Demographics of the Sample (continued) Area of Primary Specialization When more than 15% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix H), analyses are done to see these respondents’ views about the development priorities in Swaziland, the areas of development that would contribute most to poverty reduction and economic growth, which areas the WBG should focus its attention and resources on, and importance and effectiveness of the WBG’s work in specific sectors. 6 The World Bank Group Swaziland Country Opinion Survey 2014 III. Demographics of the Sample (continued) Geographic Location  The majority of respondents indicated that they were located in the Hhohho region (which includes Mbabane and Lobamba). Because of the small number of respondents from other areas, these locations were combined under the “Other� category for all further analyses.  Responses across geographic locations for all country survey questions can be found in Appendix C (see page 92). Only significant differences between geographic locations in response to indicator questions will be discussed in the body of this report. 7 The World Bank Group Swaziland Country Opinion Survey 2014 III. Demographics of the Sample (continued) Collaboration with and Exposure to the World Bank Group  Differences in responses to the indicator questions, based on levels of collaboration and exposure to the World Bank Group in Swaziland, can be found in Appendix F (see page 128). Please note that where these two factors appear to have a significant relationship with overall views of the World Bank Group, it is highlighted in yellow in that table. 8 The World Bank Group Swaziland Country Opinion Survey 2014 III. Demographics of the Sample (continued) Exposure to Agencies and Collaboration within the World Bank Group 9 The World Bank Group Swaziland Country Opinion Survey 2014 III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Respondents from local governments, the office of a minister/central government, and employees of ministries/PMUs/consultants on WBG-supported projects had the highest levels of familiarity with the WBG whereas respondents from CSOs and academia/ research institutes/think tanks had significantly lower levels of familiarity.  Respondents who collaborated with the WBG had significantly higher levels of familiarity with the WBG than respondents who did not collaborate.  Respondents from the Hhohho region had significantly higher levels of familiarity with the WBG than respondents from other geographic locations in Swaziland.  Respondents’ ratings of familiarity with the WBG were significantly, strongly correlated with their perceptions of the overall effectiveness of the WBG in Swaziland, and significantly, moderately correlated with their perceptions of the WBG’s relevance to Swaziland’s development, and the WBG’s ability to help achieve development results in Swaziland. 10 The World Bank Group Swaziland Country Opinion Survey 2014 IV. General Issues Facing Swaziland Headed in the Right Direction  While a majority of respondents across most stakeholder groups indicated that Swaziland is headed in the right direction, respondents from CSOs and academia/research institutes/think tanks indicated that Swaziland is headed in the wrong direction, and respondents from bilateral/multilateral agencies tended to indicate that they were not sure whether Swaziland is headed in the right or wrong direction.  Respondents from the Hhohho region were significantly more likely to indicate that Swaziland is headed in the right direction than respondents from other geographic locations. 11 The World Bank Group Swaziland Country Opinion Survey 2014 IV. General Issues Facing Swaziland (continued) Development Priority  Respondents from the health sector were significantly more likely to indicate that health was the most important development priority in Swaziland. 12 The World Bank Group Swaziland Country Opinion Survey 2014 IV. General Issues Facing Swaziland (continued) Factors Contributing to Poverty Reduction 13 The World Bank Group Swaziland Country Opinion Survey 2014 IV. General Issues Facing Swaziland (continued) Factors Contributing to Economic Growth 14 The World Bank Group Swaziland Country Opinion Survey 2014 IV. General Issues Facing Swaziland (continued) Achieving “Shared Prosperity� 15 The World Bank Group Swaziland Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group Focusing World Bank Group Resources  Respondents who collaborate with the WBG and those who do not collaborate with the WBG both indicated that the WBG should focus most of its resources on public sector governance/reform in Swaziland.  Respondents from the health sector were significantly more likely to indicate that the WBG should focus on health compared to respondents from other sectors. 16 The World Bank Group Swaziland Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology� section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness (Indicator Question)  Respondents from local governments and the media gave the highest ratings for the World Bank Group’s overall effectiveness in Swaziland, whereas respondents from academia/research institutes/think tanks gave significantly lower ratings.  Respondents who collaborated with the WBG gave significantly higher ratings for the WBG’s overall effectiveness than respondents who indicated that they did not collaborate with the WBG in Swaziland. Achieving Development Results (Indicator Question)  Respondents across all stakeholder groups and geographic locations gave statistically similar ratings for the extent to which the WBG’s work helps to achieve development results in Swaziland.  Respondents who collaborated with the WBG gave significantly higher ratings than respondents who did not collaborate with the WBG. 17 The World Bank Group Swaziland Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Staff Preparedness (Indicator Question)  Respondents across all stakeholder groups and geographic locations gave statistically similar ratings for the extent to which the WBG’s staff is well prepared to help Swaziland solve its most complicated development challenges.  Respondents who collaborated with the WBG gave significantly higher ratings for the WBG’s staff preparedness than respondents who indicated that they did not collaborate with the WBG in Swaziland. 18 The World Bank Group Swaziland Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups*  There were no significant differences across stakeholder groups in their aggregated responses to twenty six indicator questions (responses to individual indicator questions across all stakeholder groups can be found in Appendix G, page 129). * Responses to all twenty six indicator questions can be found in Appendices F and G. 19 The World Bank Group Swaziland Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) WBG Activities: Greatest Value  Respondents who collaborate with the WBG were significantly more likely to indicate that the WBG’s greatest value to Swaziland was its financial resources compared to respondents who do not collaborate with the WBG. 20 The World Bank Group Swaziland Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) WBG Activities: Effectiveness  Respondents who professionally collaborate/work with the WBG gave significantly higher ratings for the effectiveness of the WBG’s policy advice/studies/analyses, technical assistance, financial resources, and data than respondents who do not collaborate with the WBG. 21 The World Bank Group Swaziland Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) WBG Activities: Capacity Building  Respondents who professionally collaborate/work with the WBG gave significantly higher ratings for the effectiveness of the WBG’s capacity building work in the area of citizen engagement in Swaziland than respondents who do not collaborate/work with the WBG. 22 The World Bank Group Swaziland Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness 23 The World Bank Group Swaziland Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Attributing Slow or Failed Reform Efforts  Respondents from CSOs, the media, and academia/research institutes/think tanks were significantly more likely to attribute slow or failed reform efforts to inadequate level of citizen/civil society participation compared to respondents from other stakeholder groups.  Respondents who collaborate with the WBG were significantly more likely to attribute slow or failed reform efforts to the lack of/inadequate levels of capacity in Government than respondents who do not collaborate with the WBG. 24 The World Bank Group Swaziland Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness Sectoral Importance 25 The World Bank Group Swaziland Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Sectoral Importance (continued)  There were statistically significant stakeholder group differences among seven of these thirty-one areas of development. Ratings across all areas by stakeholder groups can be found in Appendix B (see page 71). Those areas with significant stakeholder group differences were:  “Law and justice�;  “Environmental sustainability�;  “Water and sanitation�;  “Disaster management�;  “Financial markets�;  “Health�; and  “Global/regional integration�.  Respondents from the health sector gave statistically similar importance ratings for “Health� compared to respondents from other sectors. 26 The World Bank Group Swaziland Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Specific Areas of Effectiveness 27 The World Bank Group Swaziland Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Specific Areas of Effectiveness (continued)  There were statistically significant differences across stakeholder groups in their ratings of the WBG’s effectiveness across four of these fifteen development areas in Swaziland. Ratings across all areas by stakeholder groups can be found in Appendix B (see page 71). Those areas with significant stakeholder differences were:  “Health�;  “Local governance and institutions�;  “Public sector governance/reform�; and  “Education�.  Respondents who collaborate with the WBG gave significantly higher effectiveness ratings for “Regulatory framework�; “Public sector governance/reform�, “Education�, and “Social protection� compared to respondents who do not collaborate with the WBG. Ratings across all areas by collaboration can be found in Appendix D (see page 107).  Respondents from the health sector gave statistically similar effectiveness ratings for “Health� compared to respondents from other sectors. Ratings across all areas by sectors can be found in Appendix E (see page 122).  Note in the Appendix on the sectoral effectiveness (Appendix A, page 63) that primarily informed stakeholders responded to this question. 28 The World Bank Group Swaziland Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Swaziland, bivariate correlational analyses were conducted using respondents’ ratings of the fifteen specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the WBG’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in Swaziland. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at energy; and  The WBG’s effectiveness at job creation/employment.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Swaziland, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at poverty reduction;  The WBG’s effectiveness at economic growth; and  The WBG’s effectiveness at energy. 29 The World Bank Group Swaziland Country Opinion Survey 2014 VII. How the World Bank Group Operates The World Bank Group’s Work in Swaziland  Respondents who collaborate with the WBG had significantly higher levels of agreement that the WBG’s work is aligned with what they consider the development priorities for Swaziland compared to respondents who do not collaborate with the WBG.  Respondents across all stakeholder groups had statistically similar levels of agreement with these statements (including the indicator questions). 30 The World Bank Group Swaziland Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Overall Perceptions  Respondents across all stakeholder groups, geographic locations, and levels of collaboration with the WBG had statistically similar levels of agreement with the indicator questions. 31 The World Bank Group Swaziland Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner  There were significant stakeholder group differences in their ratings for four of these aspects of the WBG as an effective development partner: WBG’s collaboration with the Government, its straightforwardness and honesty, ease of access to the people at the WBG who are making decisions important to stakeholders’ work, and flexibility in terms of changing country circumstances (see Appendix B for details). 32 The World Bank Group Swaziland Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner (continued)  Respondents who professionally collaborate/work with the WBG had significantly higher ratings for a number of these aspects compared to respondents who do not collaborate with the WBG. Statistically significant differences are noted in the chart below. 33 The World Bank Group Swaziland Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Making Decisions about the WBG Program in Swaziland  Respondents who collaborate with the WBG were significantly more likely to indicate that the WBG’s decisions that support the program in Swaziland are made primarily at the Headquarters compared to respondents who do not collaborate with the WBG. The World Bank Group’s Approach to Risk in Swaziland 34 The World Bank Group Swaziland Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting World Bank Group’s Knowledge Work and Activities  Respondents who collaborate with the WBG were significantly more likely to indicate that they consulted WBG’s knowledge work and activities on a weekly and monthly basis than respondents who do not collaborate with the WBG. Meeting Swaziland’s Knowledge Needs (Indicator Question)  Respondents who collaborate with the WBG had significantly higher levels of agreement that the WBG meets Swaziland’s needs for knowledge services compared to respondents who do not collaborate with the WBG.  Respondents across all stakeholder groups and geographic locations had statistically similar levels of agreement. 35 The World Bank Group Swaziland Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities  Respondents who collaborate with the WBG gave significantly higher ratings for a number of these qualities of the WBG’s knowledge (including the indicator question) than respondents who do not collaborate with the WBG (see Appendix D for details).  Respondents across all stakeholder groups and geographic locations gave statistically similar ratings for the indicator question.  Respondents across all stakeholder groups, geographic locations, and levels of collaboration with the WBG gave statistically similar (low) ratings for the WBG’s knowledge being translated enough into local language. 36 The World Bank Group Swaziland Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question)  Respondents who collaborate with the WBG gave significantly higher ratings for the significance of the contribution that the WBG’s knowledge work and activities make to development results in Swaziland compared to respondents who do not collaborate with the WBG.  Respondents across all stakeholder groups and geographic locations gave statistically similar ratings. Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question)  Respondents across all stakeholder groups, geographic locations, and levels of collaboration with the WBG gave statistically similar ratings for the technical quality of the WBG’s knowledge work and activities. 37 The World Bank Group Swaziland Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Most Effective Instruments in Reducing Poverty Meeting Swaziland’s Needs for Financial Instruments (Indicator Question)  Respondents who collaborate with the WBG had significantly higher levels of agreement that the WBG’s financial instruments meet Swaziland’s needs compared to respondents who do not collaborate with the WBG.  Respondents across all stakeholder groups and geographic locations had statistically similar levels of agreement. 38 The World Bank Group Swaziland Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Contribution of the WBG’s Delivery Work The WBG’s Internal Monitoring Mechanisms 39 The World Bank Group Swaziland Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Swaziland World Bank Group’s Presence in Swaziland World Bank Group’s Services in Swaziland 40 The World Bank Group Swaziland Country Opinion Survey 2014 IX. The Future Role of the WBG in Swaziland (continued) Making the World Bank Group of Greater Value  Respondents from CSOs, academia/research institutes/think tanks, and the private sector/financial sector/private banks were significantly more likely to indicate that the WBG should reach out more to groups outside of the Government in order to make itself of greater value in Swaziland compared to respondents from other stakeholder groups. 41 The World Bank Group Swaziland Country Opinion Survey 2014 IX. The Future Role of the WBG in Swaziland (continued) Collaborating with Stakeholders in Swaziland  Respondents who collaborate with the WBG were significantly more likely to indicate that the WBG should work more closely with local governments to ensure better development results in Swaziland than respondents who do not collaborate with the WBG. 42 The World Bank Group Swaziland Country Opinion Survey 2014 IX. The Future Role of the WBG in Swaziland (continued) Capacity Building Support 43 The World Bank Group Swaziland Country Opinion Survey 2014 X. Communication and Openness General Information Sources 44 The World Bank Group Swaziland Country Opinion Survey 2014 X. Communication and Openness (continued) Preferred Information Sources 45 The World Bank Group Swaziland Country Opinion Survey 2014 X. Communication and Openness (continued) Access to Information  Respondents who collaborate with the WBG were significantly more likely to indicate that they were aware of the WBG’s Access to Information Policy and have requested information from the WBG on its activities than respondents who do not collaborate with the WBG. 46 The World Bank Group Swaziland Country Opinion Survey 2014 X. Communication and Openness (continued) Access to Information (continued) Internet Access 47 The World Bank Group Swaziland Country Opinion Survey 2014 X. Communication and Openness (continued) Website Usage Website Evaluation 48 The World Bank Group Swaziland Country Opinion Survey 2014 X. Communication and Openness (continued) Evaluation of WBG’s Social Media Channels Information Sharing 49 The World Bank Group Swaziland Country Opinion Survey 2014 XI. Appendices A. Responses to All Questions across All Respondents ..................... 51 B. Responses to All Questions by Stakeholder Groups ..................... 69 C. Responses to All Questions by Geographic Location .................... 90 D. Responses to All Questions by Levels of Collaboration ............... 105 E. Responses to Key Questions by Specializations/Sectors ............. 120 F. Indicator Questions as a Function of Exposure to the WBG ....... 126 G. Indicator Questions by Stakeholder Groups ............................... 127 H. WBG Country Survey FY 2014 – Swaziland Questionnaire .......... 128 Swaziland 50 The World Bank Group Swaziland Country Opinion Survey 2014 Appendix A: Responses to All Questions across All Respondents (N=142) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know� (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Swaziland Percentage of Respondents 1. In general would you say that Swaziland is headed in ... ? (N=120) The right direction 50.0% The wrong direction 22.5% Not sure 27.5% 2. Listed below are a number of development priorities in Swaziland. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Swaziland? (Choose no more than THREE) (Responses Combined; N=138) Education 37.0% Public sector governance/reform 34.1% Poverty reduction 34.1% Health 28.3% Job creation/employment 18.8% Economic growth 18.8% Law and justice 14.5% Agricultural development 13.8% Foreign direct investment 12.3% Social protection 10.9% Food security 10.1% Local governance and institutions 9.4% Gender equity 8.7% Anti corruption 8.7% Domestic private sector development 7.2% Rural development 6.5% Energy 6.5% Transport 3.6% Water and sanitation 2.9% Urban development 2.9% Environmental sustainability 2.2% Equality of opportunity 2.2% Information and communications technology 2.2% Climate change 1.4% Reduction of crime and violence 0.7% Regulatory framework 0.7% Global/regional integration 0.0% Financial markets 0.0% Trade and exports 0.0% Natural resource management 0.0% Disaster management 0.0% 51 The World Bank Group Swaziland Country Opinion Survey 2014 A. General Issues Facing Swaziland (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Swaziland? (Choose no more than Percentage of Respondents THREE) (Responses Combined; N=140) Economic growth 40.7% Job creation/employment 40.7% Education 30.0% Rural development 23.6% Agricultural development 19.3% Food security 19.3% Equality of opportunity 16.4% Public sector governance/reform 16.4% Health 14.3% Domestic private sector development 12.9% Water and sanitation 10.0% Social protection 8.6% Foreign direct investment 8.6% Gender equity 7.9% Local governance and institutions 7.1% Anti corruption 5.0% Regulatory framework 2.9% Transport 2.9% Energy 2.9% Law and justice 2.1% Information and communications technology 1.4% Natural resource management 1.4% Environmental sustainability 1.4% Climate change 0.7% Global/regional integration 0.7% Disaster management 0.7% Trade and exports 0.7% Urban development 0.0% Reduction of crime and violence 0.0% Financial markets 0.0% 52 The World Bank Group Swaziland Country Opinion Survey 2014 A. General Issues Facing Swaziland (continued) 4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Percentage of Respondents Swaziland? (Choose no more than THREE) (Responses Combined; N=140) Agricultural development 37.1% Foreign direct investment 32.9% Job creation/employment 30.0% Domestic private sector development 26.4% Public sector governance/reform 25.0% Education 22.1% Trade and exports 21.4% Anti corruption 13.6% Rural development 11.4% Information and communications technology 10.0% Energy 7.1% Natural resource management 7.1% Health 7.1% Equality of opportunity 6.4% Global/regional integration 4.3% Urban development 4.3% Local governance and institutions 4.3% Gender equity 3.6% Financial markets 3.6% Social protection 2.9% Regulatory framework 2.9% Food security 2.1% Transport 2.1% Environmental sustainability 2.1% Law and justice 2.1% Climate change 1.4% Water and sanitation 1.4% Reduction of crime and violence 1.4% Disaster management 0.0% 53 The World Bank Group Swaziland Country Opinion Survey 2014 A. General Issues Facing Swaziland (continued) 5. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Swaziland? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=117) Better entrepreneurial opportunities 31.6% Greater voice and participation for citizens to help ensure greater accountability 29.9% Consistent economic growth 25.6% Education and training that better ensure job opportunity 23.9% Better employment opportunities for young people 20.5% Greater equity of fiscal policy 13.7% Better opportunity for the poor who live in rural areas 12.0% Greater access to micro-finance for the poor 11.1% A growing middle class 7.7% Better employment opportunities for women 6.0% Greater access to health and nutrition for citizens 6.0% More reliable social safety net 4.3% Better quality public services 3.4% Other 2.6% Better opportunity for the poor who live in urban areas 0.9% B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in 139 0 5.94 2.41 Swaziland? (1-Not familiar at all, 10-Extremely familiar) Overall Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group's 114 24 6.08 2.16 effectiveness in Swaziland? (1-Not effective at all, 10-Very effective) Staff Preparedness* N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Swaziland solve its most 105 36 7.40 1.99 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 54 The World Bank Group Swaziland Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 4. When thinking about how the World Bank Group can have the most impact on development results in Swaziland, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge Percentage of Respondents services) in Swaziland? (Choose no more than THREE) (Responses Combined; N=140) Public sector governance/reform 42.1% Poverty reduction 27.1% Agricultural development 25.0% Economic growth 24.3% Job creation/employment 22.1% Education 21.4% Health 19.3% Social protection 11.4% Rural development 11.4% Domestic private sector development 7.1% Law and justice 7.1% Gender equity 5.7% Local governance and institutions 5.7% Regulatory framework 5.7% Anti corruption 5.7% Foreign direct investment 5.0% Energy 5.0% Urban development 5.0% Food security 5.0% Transport 4.3% Water and sanitation 4.3% Trade and exports 4.3% Financial markets 2.9% Environmental sustainability 2.9% Equality of opportunity 2.9% Climate change 2.9% Natural resource management 2.9% Information and communications technology 2.9% Global/regional integration 2.1% Disaster management 0.7% Reduction of crime and violence 0.0% 55 The World Bank Group Swaziland Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=125) nd activity do you believe is of greatest VALUE and which activity is Greatest 2 Greatest of second greatest value in Swaziland? Value Value Combined Policy advice, studies, analyses 31.2% 16.8% 48.0% Financial resources 26.4% 18.4% 44.8% Technical assistance 15.2% 27.2% 42.4% Capacity development 18.4% 14.4% 32.8% Mobilizing third party financial resources 2.4% 8.8% 11.2% Data 4.0% 2.4% 6.4% Linkage to non-Bank expertise (i.e., South-South knowledge 0.0% 4.8% 4.8% sharing) Convening/facilitating 0.8% 3.2% 4.0% Donor coordination 0.8% 3.2% 4.0% Other 0.8% 0.8% 1.6% How effectively do the World Bank Group’s activities below support Effectiveness Swaziland’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) N DK Mean SD 6. Convening/facilitating 97 31 5.90 2.37 7. Data 99 27 6.90 2.08 8. Policy advice, studies, analyses 102 27 7.58 2.01 9. Financial resources 111 18 7.01 2.32 10. Technical assistance 109 20 7.36 2.16 11. Mobilizing third party financial resources 74 50 6.42 2.27 12. Donor coordination 79 48 6.08 2.52 13. Linkage to non-Bank expertise (i.e., South-South knowledge sharing) 70 55 5.89 2.46 The World Bank Group can provide capacity building support in a number Degree of ways in Swaziland. To which degree would Swaziland benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 14. Groups outside of government to help them more effectively engage 130 8 8.03 2.22 and participate in development efforts 15. The public sector, related to implementation of specific development 139 1 8.15 1.82 projects on the ground 16. The public sector, related to changing institutions 130 5 7.90 2.05 17. The private sector, related to institutional and policy change 132 5 8.05 1.86 56 The World Bank Group Swaziland Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness capacity building work it does in each of the following areas in Swaziland? (1-Not effective at all, 10-Very effective) N DK Mean SD 18. Project implementation 91 44 7.15 1.96 19. Citizen engagement 69 64 5.71 2.54 20. Policy design 79 55 7.27 1.72 When thinking about how to improve capacity building in Swaziland to Importance help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) N DK Mean SD 21. Project implementation 110 21 8.36 1.79 22. Citizen engagement 105 27 8.45 1.68 23. Policy design 111 22 8.88 1.31 24. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Swaziland? (Choose no more than TWO) (Responses Combined; N=133) Not enough public disclosure of its work 38.3% Not adequately sensitive to political/social realities in Swaziland 21.1% Too influenced by developed countries 14.3% World Bank Group’s processes too complex 13.5% Not willing to honestly criticize policies and reform efforts in the country 12.0% Not collaborating enough with non-state actors 11.3% Don’t know 10.5% World Bank Group’s processes too slow 9.0% Staff too inaccessible 8.3% Too bureaucratic in its operational policies and procedures 8.3% Other 7.5% Imposing technocratic solutions without regard to political realities 6.8% Not focused enough on implementation of projects/programs 4.5% Not aligned with country priorities 3.0% Not exploring alternative policy options 2.3% Arrogant in its approach 2.3% The credibility of its knowledge/data 1.5% Not aligned with other donors’ work 0.8% Not client focused 0.8% 57 The World Bank Group Swaziland Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 25. Which World Bank Group’s instruments do you believe are the MOST Percentage of Respondents effective in reducing poverty in Swaziland? (Choose no more than TWO) (Responses Combined; N=138) Investment lending 46.4% Technical assistance 39.9% Capacity development 29.0% Policy based lending/budget support to the Government 24.6% Don’t know 14.5% Knowledge products/services 13.8% Reimbursable advisory services 2.2% Trust Fund management 2.2% Other 2.2% 26. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results Percentage of Respondents there? (Choose no more than TWO) (Responses Combined; N=139) Private sector 34.5% Academia/think tanks/research institutes 25.9% NGOs 24.5% Local Government 23.7% Donor community 21.6% Community Based Organizations 16.5% Parliament 12.9% Public enterprises/parastatal companies 9.4% Media 6.5% Beneficiaries 6.5% Other 3.6% Don’t know 2.9% Faith based organizations 2.2% Foundations 0.7% To what extent do you agree with the following statements about the Level of Agreement World Bank Group’s work in Swaziland? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 27. Overall the World Bank Group currently plays a relevant role in 121 15 7.08 2.05 development in Swaziland* 28. The World Bank Group’s work is aligned with what I consider the 118 18 6.83 2.09 development priorities for Swaziland* 29. The World Bank Group supports programs and strategies that are 114 19 7.00 2.13 realistic for Swaziland 30. The World Bank Group treats clients and stakeholders in Swaziland 103 29 7.58 2.00 with respect 58 The World Bank Group Swaziland Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner Degree in Swaziland, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 31. Responsiveness* 101 34 6.58 2.01 32. Flexibility (in terms of the institution’s products and services)* 92 43 5.61 2.01 33. Flexibility (in terms of changing country circumstances)* 87 45 5.75 2.12 34. Being inclusive* 92 40 6.38 2.07 35. Openness (sharing data and other information)* 101 29 6.78 2.39 36. Staff accessibility* 95 38 6.04 2.47 37. Straightforwardness and honesty* 105 28 7.18 2.16 38. Ease of access to the people at the World Bank Group who are making 83 49 6.23 2.55 decisions important to my work* 39. Collaboration with civil society* 77 57 5.44 2.60 40. Collaboration with the Government* 105 28 7.83 1.93 41. Collaboration with other donors and development partners* 85 48 7.21 1.78 42. Collaboration with the private sector* 74 59 5.62 2.33 43. The speed in which it gets things accomplished on the ground* 88 47 5.99 2.27 44. Being a long-term partner* 100 35 7.60 2.12 45. To be a more effective development partner in Swaziland, do you believe Percentage of Respondents that the World Bank Group should have … ? (Select only ONE response) (N=136) More local presence 81.6% The current level of local presence is adequate 11.0% Less local presence 2.2% Don't know 5.1% 46. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more Percentage of Respondents than TWO) (Responses Combined; N=126) There is not an adequate level of citizen/civil society participation 34.9% Lack of/inadequate levels of capacity in Government 34.9% The Government works inefficiently 27.8% Political pressures and obstacles 20.6% Reforms are not well thought out in light of country challenges 20.6% The World Bank Group is not sensitive enough to political/social realities on the 19.0% ground The World Bank Group does not do adequate follow through/follow-up 13.5% The World Bank Group works too slowly 7.1% Other 5.6% Poor donor coordination 4.0% 59 The World Bank Group Swaziland Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Swaziland? (1-Not important at all, 10-Very important) N DK Mean SD 1. Anti corruption 130 5 8.17 2.27 2. Information and communications technology 129 2 7.90 2.16 3. Transport 129 3 7.19 2.34 4. Reduction of crime and violence 125 4 5.91 2.68 5. Law and justice 126 5 7.44 2.86 6. Urban development 132 1 7.30 2.16 7. Environmental sustainability 130 1 7.52 2.24 8. Regulatory framework 129 4 8.55 1.68 9. Local governance and institutions 131 2 7.72 2.20 10. Poverty reduction 137 1 9.00 1.50 11. Gender equity 134 2 7.57 2.24 12. Domestic private sector development 131 2 8.27 1.76 13. Foreign direct investment 130 3 8.51 1.75 14. Water and sanitation 128 3 7.86 2.11 15. Trade and exports 129 5 8.00 1.71 16. Economic growth 134 0 8.92 1.51 17. Energy 132 1 7.94 2.00 18. Disaster management 130 2 6.65 2.49 19. Public sector governance/reform 130 1 8.95 1.50 20. Job creation/employment 133 2 8.33 2.12 21. Financial markets 122 6 7.71 1.93 22. Equality of opportunity 129 3 7.40 2.25 23. Health 135 1 8.45 1.89 24. Rural development 130 1 8.52 1.59 25. Global/regional integration 126 4 7.70 2.10 26. Food security 133 3 8.34 1.88 27. Education 131 1 8.53 1.95 28. Social protection 130 2 7.04 2.43 29. Climate change 132 2 7.23 2.36 30. Agricultural development 133 1 8.89 1.38 31. Natural resource management 129 5 7.43 2.40 60 The World Bank Group Swaziland Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness work it does in the following areas of development in Swaziland? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Transport 56 73 6.16 2.79 2. Local governance and institutions 77 56 6.91 2.25 3. Regulatory framework 79 53 7.19 2.01 4. Health 85 47 7.71 1.68 5. Poverty reduction 71 62 6.72 2.32 6. Domestic private sector development 60 74 5.87 2.38 7. Foreign direct investment 58 76 6.33 2.38 8. Trade and exports 57 74 6.49 2.15 9. Economic growth 74 59 6.76 2.43 10. Energy 49 82 5.45 2.52 11. Public sector governance/reform 85 48 6.86 2.30 12. Job creation/employment 58 73 5.43 2.41 13. Education 63 65 6.57 2.56 14. Social protection 62 70 6.19 2.41 15. Agricultural development 64 70 6.63 2.45 3. Where are the World Bank Group’s decisions made primarily that support Percentage of Respondents the program in Swaziland? (Select only ONE response) (N=137) At the Headquarters (in Washington D.C.) 34.3% In the country 7.3% At the regional office (in Pretoria) 11.7% Don’t know 46.7% Achieving Development Results* N DK Mean SD 4. To what extent does the World Bank Group’s work help to achieve development results in Swaziland? (1-To no degree at all, 10-To a very 108 30 6.67 1.96 significant degree) To what extent do you agree with the following statements about the World Bank Group in Swaziland? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group’s financial instruments (i.e., investment lending, 88 50 5.90 2.24 Trust Funds, etc.) meet the needs of Swaziland* 6. The World Bank Group meets Swaziland’s needs for knowledge services 102 36 6.47 1.97 (e.g., research, analysis, data, technical assistance)* Measuring Results N DK Mean SD 7. To what extent do you believe the World Bank Group measures and corrects its work in real time in Swaziland? (1-To no degree at all, 10-To 74 65 6.43 2.03 a very significant degree) 61 The World Bank Group Swaziland Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities (i.e., Analysis, Studies, Research, Data, Reports, Conferences) 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=136) Weekly 5.1% Monthly 9.6% A few times a year 40.4% Rarely 20.6% Never 24.3% In Swaziland, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 88 38 6.06 2.15 3. Include appropriate level of stakeholder involvement during 87 41 6.43 2.06 preparation 4. Are relevant to Swaziland’s development priorities 106 26 7.13 1.95 5. Lead to practical solutions 100 27 6.45 1.91 6. Are accessible (well written and easy to understand) 93 36 6.75 2.08 7. Are source of relevant information on global good practices 100 29 7.47 1.99 8. Enhance your knowledge and/or skills 103 26 7.34 2.18 9. Are adequately disseminated 96 34 5.57 2.27 10. Are translated enough into local language 81 48 3.41 2.82 11. Are adaptable to Swaziland’s specific development challenges and 101 28 6.54 2.16 country circumstances* Overall Evaluations N DK Mean SD 12. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in 107 25 6.92 2.02 your country?* (1-Not significant at all, 10-Very significant) 13. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10- 107 26 7.75 1.74 Very high technical quality) 62 The World Bank Group Swaziland Country Opinion Survey 2014 E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Degree Group’s technical assistance/advisory work contribute to solving Swaziland’s development challenges? (1- To no degree at all, 10-To a very significant degree) N DK Mean SD 1. Conceptualization (understanding and framing the problem) 100 33 7.20 2.05 2. Design (appraising and planning the solutions) 98 35 7.35 1.75 3. Implementation (executing, carrying out, monitoring and making 95 36 6.96 2.03 appropriate adjustments) 4. Evaluation (assessing the impact and results) 90 39 7.22 1.92 To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group disburses funds promptly 66 66 6.27 2.55 6. The World Bank Group effectively monitors and evaluates the projects 96 38 7.59 1.82 and programs it supports 7. The World Bank Group’s approvals and reviews are done in a timely 84 50 6.49 2.27 fashion 8. The World Bank Group’s “Safeguard Policy� requirements are 61 71 6.84 2.17 reasonable 9. The World Bank Group’s conditions on its lending are reasonable 76 57 6.54 2.27 10. The World Bank Group takes decisions quickly in Swaziland* 72 61 5.72 2.26 11. Working with the World Bank Group increases Swaziland’s institutional 98 34 7.60 1.93 capacity 12. The World Bank Group ensures consistency and continuity through 62 71 6.71 2.24 staff changes 13. Where country systems are adequate, the World Bank Group makes 55 79 6.73 2.47 appropriate use of them* 14. The World Bank Group provides effective implementation support 89 45 7.71 1.86 15. Which of the following best describes the way the World Bank Group Percentage of Respondents operates in Swaziland? (Select only ONE response) (N=118) Don’t know 42.4% The World Bank Group’s approach to risk is appropriate 29.7% The World Bank Group does not take enough risk in Swaziland 28.0% The World Bank Group takes too much risk in Swaziland 0.0% 63 The World Bank Group Swaziland Country Opinion Survey 2014 F. The Future Role of the World Bank Group in Swaziland 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Swaziland? (Choose no more than TWO) (Responses Combined; N=130) Reach out more to groups outside of Government 36.9% Collaborate more effectively with Government clients 28.5% Increase the level of capacity development in the country 26.2% Reduce the complexity of obtaining World Bank Group financing 25.4% Offer more innovative financial products 23.1% Provide more adequate data/knowledge/statistics/figures on Swaziland’s 20.8% economy Improve the quality of its experts as related to Swaziland’s specific challenges 11.5% Improve the competitiveness of its financing compared to markets 5.4% Other 5.4% Offer more innovative knowledge services 4.6% Work faster 3.8% Ensure greater selectivity in its work 0.8% 2. When considering the combination of services that the World Bank Group offers in Swaziland, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should Percentage of Respondents offer more of in Swaziland? (Select only ONE response) (N=126) Convening services 42.9% Financial services 27.8% Knowledge products 12.7% The combination is appropriate for Swaziland 8.7% Don't know 7.9% None of the above 0.0% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Swaziland? (Choose no more than TWO) (Responses Combined; N=138) Local newspapers 79.0% Internet 35.5% International television (incl. South African television) 14.5% Periodicals 13.0% Local radio 12.3% International newspapers (incl. South African newspapers) 9.4% Local television 9.4% Other 5.8% Social media (e.g., Facebook, Twitter, YouTube, Flickr) 2.2% International radio (incl. South African radio) 1.4% Blogs 0.7% Mobile phones 0.7% Instant messaging 0.0% 64 The World Bank Group Swaziland Country Opinion Survey 2014 G. Communication and Information Sharing (continued) 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=139) World Bank Group’s seminars/workshops/conferences 42.4% World Bank Group’s publications and other written materials 38.8% World Bank Group’s website 34.5% e-Newsletters 31.7% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 26.6% Instant messaging 3.6% Mobile phones 3.6% Blogs 2.9% Other 2.2% Social media (e.g., Facebook, Twitter, YouTube, Flickr) 1.4% 3. Are you aware of the World Bank Group’s Access to Information Policy under which the WBG will now disclose any information in its possession that is not Percentage of Respondents on a list of exceptions? (N=131) Yes 9.9% No 90.1% 4. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=131) Yes 19.8% No 80.2% Percentage of Respondents 5. Were you able to obtain this information? (N=26) Yes 88.5% No 11.5% Percentage of Respondents 6. Do you have access to the Internet? (N=133) Yes 97.7% No 2.3% Percentage of Respondents 7. Do you use/have used the World Bank Group’s website? (N=132) Yes 57.6% No 42.4% Percentage of Respondents 8. Which do you primarily use? (N=95) The World Bank Group’s country website 26.3% The World Bank Group’s main website 73.7% 9. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=103) High speed (i.e., ADSL) 82.5% USB dongle attached to laptop or desktop computer 12.6% Mobile device 4.9% 65 The World Bank Group Swaziland Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. I use/consult World Bank Group's data more often than I did a few years 111 17 4.89 2.76 ago 11. I find the World Bank Group's websites easy to navigate 92 24 6.84 2.34 12. I find the information on the World Bank Group's websites useful 89 26 7.58 2.06 13. The World Bank Group's social media channels are valuable sources of 34 82 5.68 3.05 information about the institution 14. When I need information from the World Bank Group I know how to 92 28 5.77 3.23 find it 15. The World Bank Group is responsive to my information requests and 61 55 7.08 2.44 inquiries H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Select only ONE response) (N=137) Employee of a Ministry, Ministerial Department, Implementation Agency 22.6% NGO 16.1% Academia/Research Institute/Think Tank 9.5% Multilateral Agency 8.0% State-owned enterprise/parastatal organization 7.3% Private Sector Company 6.6% Other 5.1% PMU 4.4% Local Government Office or Staff 4.4% Media 3.6% Central Government Office or Staff 2.9% Bilateral Agency 2.2% Office of Minister 1.5% Financial Sector/Private Bank 1.5% Trade Union 1.5% Office of Parliamentarian 0.7% Consultant/Contractor working on World Bank Group supported project/program 0.7% Faith-Based Group 0.7% Judiciary Branch 0.7% 66 The World Bank Group Swaziland Country Opinion Survey 2014 H. Background Information (continued) 2. Please identify the primary specialization of your work. Percentage of Respondents (Select only ONE response) (N=134) Health/communicable/non-communicable diseases 17.9% Other 12.7% Education 11.2% Public sector governance/public financial management/anti corruption 10.4% Agriculture/rural development/food security 7.5% Urban development 6.7% Social protection 5.2% Information and communications technology 4.5% Private sector development/foreign direct investment 4.5% Financial markets/banking 3.7% Generalist 3.7% Job creation/employment 3.0% Natural resource management/environmental sustainability 3.0% Energy 2.2% Gender equity/equality of opportunity 1.5% Law and justice/regulatory framework 1.5% Transport 0.7% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents (IBRD, IFC, or MIGA) in your country? (N=135) Yes 40.0% No 60.0% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Swaziland? (Select only ONE response) (N=93) The World Bank (IBRD) 66.7% The International Finance Corporation (IFC) 10.8% The Multilateral Investment Guarantee Agency (MIGA) 0.0% Other 22.6% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=108) Yes 10.2% No 89.8% 6. If yes, what was your view on the two institutions working together in Percentage of Respondents Swaziland? (Select only ONE response) (N=11) Working well together 63.6% Collaborating but needs improvement 27.3% Don’t know 9.1% In conflict 0.0% Other 0.0% 67 The World Bank Group Swaziland Country Opinion Survey 2014 H. Background Information (continued) 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Swaziland? (Choose no more than TWO) (Responses Combined; N=124) Collaborate as part of my professional duties 36.3% Use World Bank Group reports/data 30.6% Use World Bank Group website for information, data, research, etc. 29.0% Observer (i.e., follow in media, discuss in informal conversations, etc.) 24.2% Engage in World Bank Group related/sponsored events/activities 21.0% Percentage of Respondents 8. Which best represents your geographic location? (N=131) Hhohho Region 71.0% Manzini Region 26.0% Lubombo Region 2.3% Shiselweni Region 0.8% 68 The World Bank Group Swaziland Country Opinion Survey 2014 Appendix B: Responses to All Questions by Stakeholder Groups A. General Issues facing Swaziland In general would you say that Swaziland is headed in...?* Office of Employee of Ministry/ Local State-Owned Bilateral/ Private Sector/ Minister/Central PMU/Consultant on Gover- Enterprise/Paras- Multilateral Financial Sector/ Percentage of Respondents Government WBG project nment tatal organization Agency Private Bank CSO Media Academia Other The right direction 66.7% 62.5% 100.0% 60.0% 41.7% 77.8% 20.0% 60.0% 15.4% 42.9% The wrong direction 16.7% 6.3% 0.0% 0.0% 8.3% 0.0% 55.0% 0.0% 69.2% 42.9% Not sure 16.7% 31.3% 0.0% 40.0% 50.0% 22.2% 25.0% 40.0% 15.4% 14.3% *Significantly different between stakeholder groups Listed below are a number of development priorities in Swaziland. Please identify which of the following you consider the most important development priorities in Swaziland? (Select THREE) Office of Employee of Ministry/ Local State-Owned Bilateral/ Private Sector/ Percentage of Respondents Minister/Central PMU/Consultant on Gover- Enterprise/Paras- Multilateral Financial Sector/ (Responses Combined) Government WBG project nment tatal organization Agency Private Bank CSO Media Academia Other Social protection 0.0% 13.2% 16.7% 0.0% 7.1% 0.0% 18.2% 20.0% 0.0% 22.2% Transport 0.0% 7.9% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Public sector governance/reform 33.3% 28.9% 66.7% 55.6% 28.6% 18.2% 22.7% 20.0% 53.8% 55.6% Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Gender equity* 0.0% 0.0% 0.0% 0.0% 28.6% 0.0% 18.2% 0.0% 15.4% 0.0% Domestic private sector development 16.7% 7.9% 0.0% 0.0% 7.1% 9.1% 4.5% 0.0% 0.0% 22.2% Foreign direct investment 16.7% 18.4% 16.7% 22.2% 0.0% 18.2% 4.5% 20.0% 7.7% 11.1% Water and sanitation 16.7% 2.6% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% Anti corruption 16.7% 5.3% 0.0% 0.0% 0.0% 18.2% 4.5% 40.0% 15.4% 11.1% Job creation/employment 16.7% 13.2% 0.0% 22.2% 7.1% 36.4% 27.3% 20.0% 30.8% 22.2% Rural development 0.0% 5.3% 0.0% 0.0% 0.0% 18.2% 9.1% 0.0% 0.0% 22.2% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development* 0.0% 0.0% 50.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 2.6% 16.7% 11.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 2.6% 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% 7.7% 0.0% Health 16.7% 36.8% 0.0% 44.4% 28.6% 18.2% 36.4% 40.0% 7.7% 11.1% Education 33.3% 44.7% 0.0% 44.4% 50.0% 36.4% 36.4% 40.0% 38.5% 22.2% Poverty reduction 66.7% 28.9% 0.0% 22.2% 57.1% 27.3% 31.8% 20.0% 30.8% 44.4% Energy 16.7% 5.3% 0.0% 22.2% 7.1% 9.1% 4.5% 20.0% 0.0% 0.0% Food security 16.7% 7.9% 0.0% 22.2% 14.3% 18.2% 9.1% 0.0% 7.7% 11.1% Climate change* 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% 0.0% Agricultural development 0.0% 23.7% 0.0% 0.0% 21.4% 18.2% 4.5% 20.0% 15.4% 11.1% Trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Reduction of crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% Economic growth 33.3% 13.2% 50.0% 33.3% 21.4% 27.3% 13.6% 20.0% 0.0% 22.2% Law and justice 0.0% 7.9% 16.7% 0.0% 7.1% 18.2% 31.8% 0.0% 38.5% 11.1% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% Natural resource management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% Local governance and institutions 0.0% 15.8% 16.7% 0.0% 0.0% 0.0% 18.2% 0.0% 15.4% 0.0% *Significantly different between stakeholder groups 69 The World Bank Group Swaziland Country Opinion Survey 2014 A. General Issues facing Swaziland (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Swaziland? (Choose no more than THREE) Office of Employee of Ministry/ Local State-Owned Bilateral/ Private Sector/ Percentage of Respondents Minister/Central PMU/Consultant on Gover- Enterprise/Paras- Multilateral Financial Sector/ (Responses Combined) Government WBG project nment tatal organization Agency Private Bank CSO Media Academia Other Water and sanitation* 0.0% 26.3% 0.0% 11.1% 0.0% 0.0% 4.0% 0.0% 7.7% 0.0% Equality of opportunity 0.0% 15.8% 16.7% 0.0% 28.6% 10.0% 12.0% 0.0% 38.5% 22.2% Economic growth 66.7% 26.3% 66.7% 66.7% 50.0% 30.0% 36.0% 60.0% 30.8% 55.6% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% Gender equity 0.0% 5.3% 0.0% 0.0% 14.3% 10.0% 16.0% 0.0% 7.7% 11.1% Rural development 16.7% 28.9% 16.7% 0.0% 35.7% 40.0% 20.0% 0.0% 30.8% 22.2% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regulatory framework 0.0% 2.6% 0.0% 11.1% 0.0% 0.0% 4.0% 0.0% 0.0% 11.1% Social protection 0.0% 7.9% 16.7% 11.1% 14.3% 0.0% 12.0% 0.0% 0.0% 11.1% Law and justice 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% Transport 0.0% 7.9% 0.0% 0.0% 0.0% 0.0% 4.0% 0.0% 0.0% 0.0% Reduction of crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 20.0% 7.7% 0.0% Anti corruption 16.7% 0.0% 0.0% 11.1% 0.0% 10.0% 8.0% 20.0% 0.0% 0.0% Local governance and institutions 16.7% 7.9% 16.7% 0.0% 7.1% 0.0% 4.0% 0.0% 23.1% 0.0% Domestic private sector development 16.7% 7.9% 16.7% 0.0% 14.3% 30.0% 12.0% 0.0% 7.7% 33.3% Foreign direct investment 0.0% 15.8% 16.7% 22.2% 0.0% 20.0% 0.0% 0.0% 0.0% 0.0% Education 16.7% 34.2% 33.3% 22.2% 28.6% 30.0% 36.0% 20.0% 30.8% 33.3% Energy 16.7% 5.3% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Public sector governance/reform 16.7% 15.8% 16.7% 11.1% 14.3% 20.0% 16.0% 0.0% 23.1% 22.2% Natural resource management 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% 4.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 2.6% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Disaster management 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Health 33.3% 10.5% 0.0% 11.1% 21.4% 10.0% 20.0% 0.0% 15.4% 11.1% Agricultural development 33.3% 21.1% 0.0% 11.1% 7.1% 40.0% 12.0% 60.0% 15.4% 22.2% Job creation/employment 16.7% 34.2% 50.0% 66.7% 35.7% 50.0% 48.0% 60.0% 30.8% 33.3% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.0% 0.0% 0.0% 0.0% Food security 33.3% 15.8% 16.7% 33.3% 28.6% 0.0% 24.0% 40.0% 15.4% 11.1% *Significantly different between stakeholder groups 70 The World Bank Group Swaziland Country Opinion Survey 2014 A. General Issues facing Swaziland (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Swaziland? (Choose no more than THREE) Office of Employee of Ministry/ Local State-Owned Bilateral/ Private Sector/ Percentage of Respondents Minister/Central PMU/Consultant on Gover- Enterprise/Paras- Multilateral Financial Sector/ (Responses Combined) Government WBG project nment tatal organization Agency Private Bank CSO Media Academia Other Energy 0.0% 7.9% 0.0% 30.0% 7.1% 0.0% 4.3% 0.0% 7.7% 11.1% Gender equity 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% 23.1% 0.0% Equality of opportunity 0.0% 0.0% 0.0% 10.0% 14.3% 0.0% 13.0% 0.0% 23.1% 0.0% Social protection 0.0% 5.3% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Global/regional integration 16.7% 2.6% 0.0% 0.0% 0.0% 0.0% 8.7% 0.0% 7.7% 11.1% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% 0.0% 11.1% Anti corruption 0.0% 13.2% 16.7% 10.0% 0.0% 9.1% 26.1% 20.0% 15.4% 11.1% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Rural development 16.7% 7.9% 0.0% 20.0% 21.4% 9.1% 4.3% 0.0% 30.8% 11.1% Foreign direct investment 33.3% 36.8% 66.7% 30.0% 35.7% 45.5% 26.1% 60.0% 23.1% 11.1% Urban development 0.0% 10.5% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% Education 16.7% 21.1% 0.0% 30.0% 21.4% 27.3% 13.0% 40.0% 30.8% 33.3% Information and communications technology* 0.0% 26.3% 16.7% 0.0% 0.0% 0.0% 4.3% 20.0% 0.0% 0.0% Regulatory framework 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% 8.7% 0.0% 7.7% 0.0% Local governance and institutions 0.0% 10.5% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% Trade and exports 16.7% 21.1% 16.7% 20.0% 7.1% 45.5% 34.8% 40.0% 7.7% 11.1% Public sector governance/reform 16.7% 15.8% 50.0% 40.0% 42.9% 9.1% 34.8% 0.0% 15.4% 33.3% Domestic private sector development 50.0% 23.7% 16.7% 20.0% 35.7% 27.3% 13.0% 60.0% 23.1% 44.4% Job creation/employment 33.3% 13.2% 33.3% 40.0% 35.7% 54.5% 34.8% 0.0% 23.1% 33.3% Agricultural development 50.0% 47.4% 0.0% 20.0% 42.9% 45.5% 30.4% 20.0% 38.5% 44.4% Food security 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% 7.7% 0.0% Transport 0.0% 5.3% 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management* 0.0% 7.9% 0.0% 0.0% 0.0% 0.0% 26.1% 0.0% 0.0% 11.1% Environmental sustainability 0.0% 2.6% 16.7% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Health 16.7% 5.3% 0.0% 10.0% 21.4% 0.0% 0.0% 20.0% 0.0% 11.1% Law and justice 0.0% 2.6% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 7.7% 0.0% Reduction of crime and violence* 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 20.0% 0.0% 0.0% Financial markets 16.7% 5.3% 0.0% 0.0% 0.0% 0.0% 8.7% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 71 The World Bank Group Swaziland Country Opinion Survey 2014 A. General Issues facing Swaziland (continued) When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Swaziland? (Choose no more than TWO) Office of Employee of Ministry/ Local State-Owned Bilateral/ Private Sector/ Percentage of Respondents Minister/Central PMU/Consultant on Gover- Enterprise/Paras- Multilateral Financial Sector/ (Responses Combined) Government WBG project nment tatal organization Agency Private Bank CSO Media Academia Other Better employment opportunities for young people 60.0% 30.0% 16.7% 22.2% 20.0% 12.5% 9.1% 50.0% 7.7% 12.5% Better employment opportunities for women 0.0% 6.7% 0.0% 0.0% 10.0% 0.0% 9.1% 0.0% 7.7% 12.5% Greater access to micro-finance for the poor 20.0% 3.3% 16.7% 0.0% 0.0% 25.0% 9.1% 50.0% 15.4% 12.5% Greater voice and participation for citizens to help 20.0% 23.3% 16.7% 11.1% 20.0% 25.0% 40.9% 25.0% 61.5% 25.0% ensure greater accountability Greater access to health and nutrition for citizens 20.0% 3.3% 0.0% 0.0% 20.0% 0.0% 13.6% 0.0% 0.0% 0.0% Better entrepreneurial opportunities 20.0% 30.0% 50.0% 66.7% 10.0% 37.5% 22.7% 25.0% 30.8% 37.5% A growing middle class 20.0% 3.3% 16.7% 0.0% 10.0% 37.5% 4.5% 0.0% 7.7% 0.0% Better opportunity for the poor who live in rural areas 20.0% 6.7% 0.0% 11.1% 30.0% 12.5% 9.1% 0.0% 15.4% 25.0% Better opportunity for the poor who live in urban areas 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% Consistent economic growth 20.0% 33.3% 50.0% 55.6% 20.0% 0.0% 22.7% 25.0% 15.4% 12.5% More reliable social safety net 0.0% 10.0% 0.0% 0.0% 10.0% 0.0% 0.0% 25.0% 0.0% 0.0% Greater equity of fiscal policy 0.0% 16.7% 16.7% 11.1% 0.0% 25.0% 22.7% 0.0% 0.0% 12.5% Education and training that better ensure job 0.0% 23.3% 16.7% 11.1% 30.0% 12.5% 27.3% 0.0% 38.5% 50.0% opportunity Better quality public services 0.0% 6.7% 0.0% 11.1% 0.0% 12.5% 0.0% 0.0% 0.0% 0.0% Other 0.0% 3.3% 0.0% 0.0% 10.0% 0.0% 4.5% 0.0% 0.0% 0.0% B. Overall Attitudes toward the World Bank Group Employee of Ministry/ State-owned Private Sector/ Office of Minister/ PMU/ Consultant on Enterprise/Parastatal Bilateral/ Multilateral Financial Sector/ Academia/ Research Central Government WBG project Local Government Organization Agency Private Bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the 6 6.83 3.19 38 6.68 2.29 6 7.33 1.86 8 6.13 1.73 14 6.29 2.02 11 5.91 2.07 25 4.36 2.64 5 5.60 2.51 13 4.77 2.39 9 6.67 2.00 World Bank Group in Swaziland?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Employee of Ministry/ State-owned Private Sector/ Office of Minister/ PMU/ Consultant on Enterprise/Parastatal Bilateral/ Multilateral Financial Sector/ Academia/ Research Central Government WBG project Local Government Organization Agency Private Bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in 6 5.83 2.04 33 6.67 2.33 5 7.60 1.34 9 6.44 1.67 10 5.70 1.49 10 5.30 1.77 14 5.71 2.20 4 8.50 1.73 11 4.73 1.79 8 5.50 2.20 Swaziland.* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups 72 The World Bank Group Swaziland Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Employee of Ministry/ State-owned Private Sector/ Office of Minister/ PMU/ Consultant on Enterprise/Parastatal Bilateral/ Multilateral Financial Sector/ Academia/ Research Central Government WBG project Local Government Organization Agency Private Bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help 4 8.00 1.41 32 7.50 2.20 6 8.50 1.22 9 8.22 1.72 9 7.11 1.54 9 6.33 1.58 10 7.60 1.78 4 8.00 1.41 11 5.82 2.18 8 7.38 2.33 Swaziland solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank Group can have the most impact on development results in Swaziland, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Swaziland? (Choose no more than THREE) Office of Employee of Ministry/ Local State-Owned Bilateral/ Private Sector/ Percentage of Respondents Minister/Central PMU/Consultant on Gover- Enterprise/Paras- Multilateral Financial Sector/ (Responses Combined) Government WBG project nment tatal organization Agency Private Bank CSO Media Academia Other Social protection 16.7% 13.2% 0.0% 0.0% 14.3% 0.0% 20.0% 0.0% 0.0% 22.2% Public sector governance/reform 33.3% 36.8% 66.7% 44.4% 64.3% 45.5% 36.0% 20.0% 53.8% 44.4% Transport 0.0% 10.5% 0.0% 0.0% 7.1% 0.0% 0.0% 20.0% 0.0% 0.0% Poverty reduction 50.0% 23.7% 33.3% 0.0% 21.4% 36.4% 32.0% 20.0% 23.1% 33.3% Global/regional integration 0.0% 5.3% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Gender equity 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% 8.0% 0.0% 15.4% 11.1% Reduction of crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Domestic private sector development 0.0% 5.3% 0.0% 0.0% 14.3% 9.1% 12.0% 0.0% 0.0% 22.2% Rural development 0.0% 7.9% 0.0% 0.0% 21.4% 18.2% 8.0% 0.0% 30.8% 11.1% Foreign direct investment 0.0% 13.2% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 7.7% 0.0% Water and sanitation 0.0% 2.6% 16.7% 0.0% 0.0% 9.1% 8.0% 0.0% 0.0% 11.1% Energy 16.7% 2.6% 0.0% 22.2% 7.1% 9.1% 0.0% 20.0% 0.0% 0.0% Job creation/employment 0.0% 15.8% 0.0% 22.2% 21.4% 36.4% 36.0% 20.0% 23.1% 11.1% Financial markets 0.0% 2.6% 0.0% 11.1% 7.1% 0.0% 0.0% 20.0% 0.0% 0.0% Urban development* 0.0% 5.3% 50.0% 11.1% 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% Environmental sustainability 0.0% 5.3% 16.7% 11.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% 4.0% 0.0% 15.4% 0.0% Health 33.3% 23.7% 0.0% 11.1% 21.4% 18.2% 28.0% 20.0% 0.0% 22.2% Education 0.0% 31.6% 0.0% 22.2% 28.6% 9.1% 16.0% 40.0% 23.1% 22.2% Food security* 0.0% 0.0% 0.0% 0.0% 21.4% 9.1% 0.0% 0.0% 15.4% 0.0% Climate change 0.0% 2.6% 16.7% 11.1% 0.0% 0.0% 0.0% 20.0% 0.0% 0.0% Agricultural development 33.3% 28.9% 16.7% 44.4% 7.1% 45.5% 8.0% 40.0% 15.4% 44.4% Local governance and institutions 16.7% 5.3% 16.7% 0.0% 0.0% 0.0% 8.0% 0.0% 15.4% 0.0% Trade and exports 0.0% 5.3% 0.0% 11.1% 0.0% 18.2% 4.0% 0.0% 0.0% 0.0% Economic growth 50.0% 21.1% 33.3% 33.3% 21.4% 9.1% 28.0% 20.0% 23.1% 22.2% Law and justice 0.0% 5.3% 16.7% 11.1% 0.0% 0.0% 8.0% 0.0% 23.1% 11.1% Regulatory framework 33.3% 2.6% 0.0% 11.1% 0.0% 0.0% 8.0% 0.0% 7.7% 11.1% Natural resource management 0.0% 7.9% 0.0% 0.0% 0.0% 0.0% 4.0% 0.0% 0.0% 0.0% Anti corruption* 0.0% 2.6% 0.0% 0.0% 0.0% 18.2% 12.0% 40.0% 0.0% 0.0% Information and communications technology 0.0% 7.9% 0.0% 0.0% 0.0% 0.0% 4.0% 0.0% 0.0% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 73 The World Bank Group Swaziland Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Swaziland? Greatest Value Office of Employee of Ministry/ Local State-Owned Bilateral/ Private Sector/ Minister/Central PMU/Consultant on Gover- Enterprise/Paras- Multilateral Financial Sector/ Percentage of Respondents Government WBG project nment tatal organization Agency Private Bank CSO Media Academia Other Convening/facilitating 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% Data 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% 4.8% 0.0% 18.2% 0.0% Policy advice, studies, analyses 50.0% 23.3% 66.7% 10.0% 46.2% 30.0% 33.3% 50.0% 9.1% 44.4% Financial resources 16.7% 40.0% 16.7% 20.0% 23.1% 40.0% 28.6% 0.0% 9.1% 22.2% Capacity development 0.0% 16.7% 0.0% 30.0% 7.7% 10.0% 19.0% 25.0% 54.5% 22.2% Technical assistance 16.7% 6.7% 16.7% 40.0% 23.1% 20.0% 9.5% 0.0% 0.0% 11.1% Mobilizing third party financial resources 16.7% 3.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% Donor coordination* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 25.0% 0.0% 0.0% Linkage to non-Bank expertise (i.e., South-South 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% knowledge sharing) Other 0.0% 3.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups nd 2 Greatest Value Office of Employee of Ministry/ Local State-Owned Bilateral/ Private Sector/ Minister/Central PMU/Consultant on Gover- Enterprise/Paras- Multilateral Financial Sector/ Percentage of Respondents Government WBG project nment tatal organization Agency Private Bank CSO Media Academia Other Convening/facilitating 0.0% 3.2% 16.7% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% 11.1% Data 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 11.1% Policy advice, studies, analyses 0.0% 19.4% 16.7% 10.0% 16.7% 10.0% 19.0% 25.0% 27.3% 11.1% Financial resources 16.7% 16.1% 16.7% 30.0% 25.0% 20.0% 14.3% 0.0% 18.2% 11.1% Capacity development 0.0% 22.6% 16.7% 10.0% 8.3% 10.0% 14.3% 50.0% 0.0% 11.1% Technical assistance 66.7% 25.8% 33.3% 10.0% 33.3% 50.0% 23.8% 0.0% 18.2% 33.3% Mobilizing third party financial resources 16.7% 3.2% 0.0% 30.0% 0.0% 0.0% 19.0% 0.0% 18.2% 0.0% Donor coordination 0.0% 3.2% 0.0% 0.0% 8.3% 0.0% 4.8% 0.0% 0.0% 11.1% Linkage to non-Bank expertise (i.e., South-South 0.0% 6.5% 0.0% 10.0% 0.0% 0.0% 0.0% 25.0% 18.2% 0.0% knowledge sharing) Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% 74 The World Bank Group Swaziland Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) How effectively do the World Bank Group’s activities below support Swaziland’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) Employee of Ministry/ State-owned Private Sector/ Office of Minister/ PMU/ Consultant on Enterprise/Parastatal Bilateral/ Multilateral Financial Sector/ Academia/ Research Central Government WBG project Local Government Organization Agency Private Bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Convening/facilitating 4 6.50 2.65 31 5.94 2.39 6 6.50 3.02 9 6.44 1.88 8 3.63 1.92 6 6.67 2.34 13 5.92 2.33 3 8.33 1.53 9 5.89 2.03 7 5.29 2.56 Data 4 7.25 1.71 30 6.60 2.09 6 7.67 1.21 8 6.00 2.88 11 7.09 1.76 5 7.20 2.05 15 7.00 2.36 3 9.33 0.58 9 7.44 2.13 6 6.17 1.83 Policy advice, studies, analyses 5 9.20 0.84 30 7.10 2.12 6 8.33 1.63 8 7.75 1.58 11 7.64 1.21 6 7.50 1.64 14 7.36 2.53 4 9.00 0.82 9 7.67 2.12 7 6.71 2.87 Financial resources 5 6.40 2.07 31 7.65 2.21 6 7.00 2.10 10 7.00 2.45 12 5.83 2.29 7 6.14 1.77 16 7.25 2.65 5 8.20 2.49 9 6.56 2.30 8 6.75 2.38 Technical assistance 4 7.75 1.71 32 7.13 2.34 6 8.50 1.05 10 7.30 2.41 11 6.91 0.94 7 7.86 2.34 17 7.65 2.15 4 9.75 0.50 8 6.00 2.62 8 7.13 2.42 Mobilizing third party financial resources 3 7.00 2.00 25 6.40 2.75 4 6.75 1.50 8 6.00 2.00 6 5.33 2.66 5 6.20 1.92 10 7.10 2.08 2 8.50 0.71 6 6.17 1.94 4 5.50 1.73 Donor coordination 3 8.67 1.15 24 5.88 2.56 3 6.67 0.58 8 6.38 2.67 8 3.50 2.45 6 7.00 1.55 11 6.18 2.64 4 8.00 1.15 5 6.20 2.17 6 6.50 2.51 Linkage to non-Bank expertise (i.e., South- 2 7.00 0.00 25 5.96 2.62 3 5.67 0.58 8 6.13 3.14 6 5.17 1.72 5 5.40 1.52 7 5.43 2.15 4 7.75 2.06 5 6.60 3.05 4 4.25 3.95 South knowledge sharing) The World Bank Group can provide capacity building support in a number of ways in Swaziland. To which degree would Swaziland benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) Employee of Ministry/ State-owned Private Sector/ Office of Minister/ PMU/ Consultant on Enterprise/Parastatal Bilateral/ Multilateral Financial Sector/ Academia/ Research Central Government WBG project Local Government Organization Agency Private Bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Groups outside of government to help them more effectively engage and participate in 5 7.60 2.88 36 7.47 2.57 5 7.40 2.51 10 7.40 2.50 11 8.00 2.05 11 7.82 2.44 24 8.58 1.56 5 8.80 1.30 11 9.91 0.30 9 8.44 1.42 development efforts The public sector, related to implementation of specific development projects on the 6 8.83 1.47 38 8.34 1.63 6 8.17 2.14 10 9.50 0.97 13 8.15 1.52 11 7.64 1.80 25 7.60 2.06 5 8.80 1.30 13 7.54 2.33 9 8.33 2.00 ground The public sector, related to changing 5 9.00 1.00 36 8.11 1.94 6 9.00 1.55 10 7.90 2.23 12 7.67 1.61 11 6.09 2.47 22 7.68 2.36 5 8.40 2.07 12 8.33 2.15 9 7.89 1.62 institutions The private sector, related to institutional and 5 9.60 0.55 36 7.78 2.15 6 9.00 1.26 10 7.90 1.66 13 8.15 1.21 11 6.82 1.99 23 8.39 1.53 5 8.20 2.49 11 8.73 1.85 9 7.78 1.79 policy change How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Swaziland? (1-Not effective at all, 10-Very effective) Employee of Ministry/ State-owned Private Sector/ Office of Minister/ PMU/ Consultant on Enterprise/Parastatal Bilateral/ Multilateral Financial Sector/ Academia/ Research Central Government WBG project Local Government Organization Agency Private Bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation 6 7.83 2.48 27 7.11 1.93 6 8.17 1.17 8 7.63 2.13 7 6.71 1.70 6 6.33 1.75 12 7.17 2.12 4 9.25 0.96 6 5.33 1.63 7 7.43 1.62 Citizen engagement 5 7.20 2.49 19 6.21 2.39 4 7.50 2.08 6 5.33 3.27 4 4.75 2.50 7 4.14 1.46 9 5.44 2.24 3 8.33 1.15 6 4.00 2.68 4 4.50 2.38 Policy design 5 7.40 2.51 21 7.24 1.67 5 8.60 0.89 8 6.63 2.20 6 7.33 1.21 7 6.00 1.53 9 7.67 1.50 3 8.33 1.15 6 7.50 1.38 7 6.57 1.90 75 The World Bank Group Swaziland Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about how to improve capacity building in Swaziland to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Employee of Ministry/ State-owned Private Sector/ Office of Minister/ PMU/ Consultant on Enterprise/Parastatal Bilateral/ Multilateral Financial Sector/ Academia/ Research Central Government WBG project Local Government Organization Agency Private Bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation 6 9.50 0.84 37 8.16 1.79 6 8.83 1.33 8 8.88 1.46 9 7.11 2.37 8 7.88 2.70 16 8.31 1.66 3 9.67 0.58 8 8.88 1.13 7 9.29 0.95 Citizen engagement 5 9.00 1.41 34 8.03 1.83 6 8.67 1.51 6 9.17 1.17 9 7.56 1.59 8 7.88 2.17 16 9.00 1.21 3 9.33 0.58 8 9.75 0.46 6 8.83 1.60 Policy design 5 9.00 1.41 34 8.71 1.31 6 9.50 0.84 9 8.78 1.99 10 8.70 1.34 8 8.75 0.89 16 9.00 1.26 4 9.75 0.50 8 9.13 1.36 8 8.50 1.69 Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Swaziland? (Choose no more than TWO) Office of Employee of Ministry/ Local State-Owned Bilateral/ Private Sector/ Percentage of Respondents Minister/Central PMU/Consultant on Gover- Enterprise/Paras- Multilateral Financial Sector/ (Responses Combined) Government WBG project nment tatal organization Agency Private Bank CSO Media Academia Other Staff too inaccessible 33.3% 8.1% 0.0% 11.1% 7.1% 0.0% 0.0% 0.0% 16.7% 14.3% Not exploring alternative policy options 0.0% 5.4% 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% Not adequately sensitive to political/social realities in 0.0% 24.3% 16.7% 22.2% 14.3% 36.4% 22.7% 40.0% 8.3% 14.3% Swaziland Not enough public disclosure of its work 50.0% 32.4% 16.7% 44.4% 21.4% 36.4% 45.5% 80.0% 41.7% 57.1% Arrogant in its approach 0.0% 2.7% 16.7% 11.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Not aligned with country priorities 16.7% 2.7% 16.7% 0.0% 0.0% 0.0% 0.0% 20.0% 0.0% 0.0% The credibility of its knowledge/data 0.0% 2.7% 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% World Bank Group’s processes too complex 0.0% 27.0% 33.3% 0.0% 14.3% 9.1% 4.5% 20.0% 0.0% 14.3% Not willing to honestly criticize policies and reform 0.0% 8.1% 0.0% 0.0% 7.1% 18.2% 22.7% 0.0% 25.0% 28.6% efforts in the country Too influenced by developed countries* 16.7% 18.9% 16.7% 55.6% 0.0% 9.1% 9.1% 0.0% 16.7% 0.0% Imposing technocratic solutions without regard to 16.7% 2.7% 0.0% 11.1% 21.4% 9.1% 9.1% 0.0% 0.0% 0.0% political realities World Bank Group’s processes too slow 16.7% 5.4% 16.7% 11.1% 21.4% 0.0% 13.6% 0.0% 0.0% 0.0% Not focused enough on implementation of 0.0% 8.1% 0.0% 11.1% 0.0% 9.1% 4.5% 0.0% 0.0% 0.0% projects/programs Too bureaucratic in its operational policies and 16.7% 13.5% 50.0% 11.1% 0.0% 0.0% 0.0% 20.0% 0.0% 0.0% procedures* Not aligned with other donors’ work 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% Not collaborating enough with non-state actors 0.0% 10.8% 0.0% 0.0% 0.0% 27.3% 22.7% 0.0% 16.7% 14.3% Not client focused 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 16.7% 5.4% 0.0% 0.0% 14.3% 9.1% 9.1% 0.0% 8.3% 14.3% Don’t know 0.0% 5.4% 0.0% 0.0% 21.4% 9.1% 13.6% 0.0% 25.0% 14.3% *Significantly different between stakeholder groups 76 The World Bank Group Swaziland Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Swaziland? (Choose no more than TWO) Office of Employee of Ministry/ Local State-Owned Bilateral/ Private Sector/ Percentage of Respondents Minister/Central PMU/Consultant on Gover- Enterprise/Paras- Multilateral Financial Sector/ (Responses Combined) Government WBG project nment tatal organization Agency Private Bank CSO Media Academia Other Capacity development 16.7% 36.8% 16.7% 50.0% 14.3% 10.0% 16.7% 80.0% 33.3% 37.5% Policy based lending/budget support to the Government 66.7% 23.7% 16.7% 10.0% 21.4% 30.0% 16.7% 20.0% 25.0% 37.5% Knowledge products/services 0.0% 13.2% 0.0% 0.0% 14.3% 10.0% 25.0% 20.0% 16.7% 12.5% Investment lending 66.7% 55.3% 66.7% 40.0% 28.6% 40.0% 45.8% 0.0% 33.3% 62.5% Technical assistance 16.7% 36.8% 83.3% 50.0% 28.6% 70.0% 33.3% 60.0% 41.7% 12.5% Reimbursable advisory services 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% 8.3% 12.5% Trust Fund management* 0.0% 0.0% 0.0% 20.0% 0.0% 0.0% 0.0% 0.0% 0.0% 12.5% Other 0.0% 2.6% 0.0% 0.0% 7.1% 0.0% 4.2% 0.0% 0.0% 0.0% Don’t know 0.0% 13.2% 0.0% 10.0% 35.7% 10.0% 29.2% 0.0% 8.3% 0.0% *Significantly different between stakeholder groups In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Office of Employee of Ministry/ Local State-Owned Bilateral/ Private Sector/ Percentage of Respondents Minister/Central PMU/Consultant on Gover- Enterprise/Paras- Multilateral Financial Sector/ (Responses Combined) Government WBG project nment tatal organization Agency Private Bank CSO Media Academia Other Academia/think tanks/research institutes 0.0% 24.3% 16.7% 40.0% 14.3% 10.0% 29.2% 40.0% 53.8% 22.2% Donor community 33.3% 18.9% 16.7% 0.0% 50.0% 30.0% 8.3% 20.0% 15.4% 33.3% Media* 0.0% 5.4% 0.0% 10.0% 0.0% 0.0% 8.3% 60.0% 0.0% 11.1% NGOs* 0.0% 10.8% 16.7% 20.0% 14.3% 50.0% 54.2% 20.0% 23.1% 33.3% Local Government* 16.7% 37.8% 83.3% 10.0% 21.4% 10.0% 8.3% 40.0% 23.1% 0.0% Private sector 50.0% 40.5% 16.7% 40.0% 35.7% 60.0% 37.5% 0.0% 7.7% 44.4% Parliament 16.7% 16.2% 33.3% 0.0% 7.1% 10.0% 16.7% 0.0% 7.7% 11.1% Community Based Organizations* 50.0% 10.8% 0.0% 20.0% 0.0% 20.0% 4.2% 20.0% 53.8% 22.2% Beneficiaries 16.7% 10.8% 0.0% 10.0% 7.1% 0.0% 0.0% 0.0% 0.0% 22.2% Foundations 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% Faith based organizations 0.0% 2.7% 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% Public enterprises/parastatal companies* 16.7% 10.8% 0.0% 50.0% 0.0% 0.0% 4.2% 0.0% 7.7% 0.0% Other 0.0% 8.1% 0.0% 0.0% 7.1% 0.0% 4.2% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% 8.3% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 77 The World Bank Group Swaziland Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Swaziland? (1-Strongly disagree, 10-Strongly agree) Employee of Ministry/ State-owned Private Sector/ Office of Minister/ PMU/ Consultant on Enterprise/Parastatal Bilateral/ Multilateral Financial Sector/ Academia/ Research Central Government WBG project Local Government Organization Agency Private Bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 6 7.33 3.44 35 6.80 1.95 6 7.67 2.07 10 7.10 1.52 10 6.70 1.70 9 6.56 1.74 18 7.39 2.52 4 8.75 1.50 11 6.91 2.21 9 7.67 1.87 relevant role in development in Swaziland The World Bank Group’s work is aligned with what I consider the development priorities for 6 7.83 1.94 35 6.86 1.97 5 8.00 2.12 10 6.80 2.04 12 6.83 1.53 10 5.10 2.38 14 7.29 2.02 4 7.50 2.08 10 6.10 2.02 8 6.50 2.88 Swaziland The World Bank Group supports programs 6 8.17 2.64 35 7.20 2.03 5 7.00 2.55 10 6.10 2.47 10 7.10 1.29 9 5.78 2.39 14 6.86 1.92 4 9.00 1.41 10 6.10 2.18 8 7.63 2.13 and strategies that are realistic for Swaziland The World Bank Group treats clients and 6 7.67 3.01 32 7.72 2.10 5 7.60 1.82 10 7.20 1.75 7 7.71 1.38 8 7.25 1.75 14 7.86 1.79 4 8.50 1.73 8 5.50 1.93 7 8.57 1.90 stakeholders in Swaziland with respect To what extent is the World Bank Group an effective development partner in Swaziland, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Employee of Ministry/ State-owned Private Sector/ Office of Minister/ PMU/ Consultant on Enterprise/Parastatal Bilateral/ Multilateral Financial Sector/ Academia/ Research Central Government WBG project Local Government Organization Agency Private Bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness 6 7.33 2.80 32 6.66 1.96 6 8.17 1.47 9 6.00 2.45 9 6.56 1.33 5 5.40 1.14 11 6.64 2.01 4 7.25 2.06 8 5.75 1.98 8 6.13 2.17 Flexibility (in terms of the institution’s products 6 5.67 2.42 29 6.10 2.11 6 5.50 1.87 9 5.00 2.65 7 5.00 1.83 5 5.00 1.87 11 5.27 2.05 3 6.33 1.53 8 5.25 1.75 7 6.29 1.50 and services) Flexibility (in terms of changing country 5 5.40 2.30 26 6.27 1.91 6 6.83 1.47 8 5.25 2.19 7 5.14 1.95 4 3.75 1.50 11 4.82 2.40 4 7.75 2.63 9 4.78 1.48 6 7.50 1.64 circumstances)* Being inclusive 6 6.67 2.42 26 6.77 1.68 6 7.83 1.33 8 6.00 2.07 10 6.30 1.89 5 6.20 2.68 12 6.17 2.52 4 6.75 3.30 8 4.50 2.00 6 6.50 1.64 Openness (sharing data and other 6 6.83 2.71 29 7.10 2.08 6 9.17 1.17 9 6.44 2.74 11 5.64 2.20 7 6.14 2.41 14 6.71 3.15 4 7.25 2.06 8 5.88 2.23 6 7.33 1.97 information) Staff accessibility 6 6.33 3.08 30 6.97 2.25 5 6.60 2.70 9 5.56 2.70 9 5.33 1.66 6 4.83 2.32 11 6.45 3.11 3 5.00 2.65 8 4.50 1.41 7 5.86 2.79 Straightforwardness and honesty* 6 7.50 3.08 33 7.73 1.75 6 8.67 1.03 9 7.44 1.88 10 6.10 1.45 7 6.86 2.54 13 7.08 2.78 3 8.67 1.53 9 5.11 1.83 8 7.00 2.39 Ease of access to the people at the World Bank Group who are making decisions 6 7.83 2.93 29 7.21 2.32 5 7.60 2.88 8 5.75 2.92 8 5.25 1.28 4 3.75 1.71 9 6.00 2.74 2 5.00 1.41 6 4.17 0.75 5 5.60 2.88 important to my work* Collaboration with civil society 4 6.00 3.37 24 5.96 2.12 3 8.00 1.73 7 5.43 2.57 2 4.00 1.41 8 4.50 2.45 12 5.58 3.63 3 5.67 4.04 8 3.25 1.28 5 6.40 1.82 Collaboration with the Government* 6 8.67 1.97 33 7.94 1.85 6 8.33 1.63 9 7.33 2.06 10 7.50 1.35 7 8.71 1.11 11 8.91 1.22 4 9.25 1.50 9 5.11 2.15 8 7.88 1.64 Collaboration with other donors and 6 7.33 2.80 26 7.04 1.56 2 8.50 2.12 9 7.00 1.73 9 7.00 1.66 6 7.33 0.52 9 7.78 2.17 4 8.25 2.06 6 6.00 2.00 6 8.00 1.79 development partners Collaboration with the private sector 6 6.33 2.66 23 5.35 2.25 3 7.00 3.00 7 6.00 2.58 4 5.50 1.73 8 5.13 2.23 7 5.71 2.56 4 7.00 2.45 6 3.83 2.14 5 6.40 2.51 The speed in which it gets things 6 7.17 2.64 29 6.28 2.22 6 7.00 2.37 8 6.00 2.62 6 5.00 1.79 5 5.20 1.30 12 5.50 2.75 3 5.67 2.52 8 4.63 1.51 4 7.75 1.71 accomplished on the ground Being a long-term partner 6 8.00 2.68 31 7.94 2.02 5 8.20 1.10 8 6.88 2.30 9 7.00 2.18 7 8.00 1.53 13 7.38 2.60 4 9.50 1.00 9 6.44 2.60 7 7.43 1.40 *Significantly different between stakeholder groups 78 The World Bank Group Swaziland Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To be a more effective development partner in Swaziland, do you believe that the World Bank Group should have … ? (Select only ONE response) Office of Employee of Ministry/ Local State-Owned Bilateral/ Private Sector/ Minister/Central PMU/Consultant on Gover- Enterprise/Paras- Multilateral Financial Sector/ Percentage of Respondents Government WBG project nment tatal organization Agency Private Bank CSO Media Academia Other More local presence 83.3% 83.8% 83.3% 100.0% 85.7% 72.7% 68.2% 100.0% 76.9% 88.9% The current level of local presence is adequate 16.7% 13.5% 16.7% 0.0% 0.0% 9.1% 13.6% 0.0% 23.1% 11.1% Less local presence 0.0% 0.0% 0.0% 0.0% 7.1% 9.1% 4.5% 0.0% 0.0% 0.0% Don't know 0.0% 2.7% 0.0% 0.0% 7.1% 9.1% 13.6% 0.0% 0.0% 0.0% When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Office of Employee of Ministry/ Local State-Owned Bilateral/ Private Sector/ Percentage of Respondents Minister/Central PMU/Consultant on Gover- Enterprise/Paras- Multilateral Financial Sector/ (Responses Combined) Government WBG project nment tatal organization Agency Private Bank CSO Media Academia Other The World Bank Group does not do adequate follow 16.7% 25.0% 0.0% 12.5% 7.1% 12.5% 4.8% 20.0% 8.3% 12.5% through/follow-up There is not an adequate level of citizen/civil society 33.3% 19.4% 20.0% 37.5% 7.1% 37.5% 52.4% 80.0% 58.3% 37.5% participation* The World Bank Group is not sensitive enough to 0.0% 25.0% 20.0% 12.5% 7.1% 37.5% 9.5% 60.0% 16.7% 25.0% political/social realities on the ground Lack of/inadequate levels of capacity in Government 33.3% 41.7% 100.0% 12.5% 42.9% 37.5% 23.8% 0.0% 25.0% 37.5% Poor donor coordination 0.0% 5.6% 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% 8.3% 0.0% The World Bank Group works too slowly 16.7% 11.1% 0.0% 12.5% 7.1% 0.0% 9.5% 0.0% 0.0% 0.0% The Government works inefficiently 16.7% 16.7% 40.0% 50.0% 35.7% 25.0% 28.6% 20.0% 33.3% 37.5% Political pressures and obstacles* 16.7% 2.8% 0.0% 50.0% 28.6% 25.0% 42.9% 0.0% 25.0% 12.5% Reforms are not well thought out in light of country 16.7% 33.3% 20.0% 12.5% 21.4% 12.5% 9.5% 0.0% 25.0% 25.0% challenges Other 33.3% 5.6% 0.0% 0.0% 14.3% 0.0% 4.8% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 79 The World Bank Group Swaziland Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Swaziland? (1-Not important at all, 10-Very important) Employee of Ministry/ State-owned Private Sector/ Office of Minister/ PMU/ Consultant on Enterprise/Parastatal Bilateral/ Multilateral Financial Sector/ Academia/ Research Central Government WBG project Local Government Organization Agency Private Bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption 6 8.83 2.04 34 8.06 2.17 6 8.33 2.07 9 8.00 2.69 12 7.58 2.23 11 7.27 2.87 22 8.77 1.34 5 10.00 0.00 13 9.00 2.27 9 6.67 3.32 Information and communications technology 6 8.83 1.83 36 8.28 1.88 6 7.67 2.58 10 8.00 1.76 11 7.18 2.93 11 7.09 2.39 21 7.86 1.98 5 10.00 0.00 12 7.92 2.47 8 6.88 2.64 Transport 5 8.60 1.67 35 8.06 1.81 6 7.33 2.94 10 7.70 1.64 12 6.42 2.54 11 5.36 2.94 21 7.19 2.09 5 7.00 3.32 13 6.54 2.47 8 7.25 2.43 Reduction of crime and violence 5 6.20 3.03 36 6.75 2.29 6 6.17 2.14 8 6.00 2.33 12 3.67 2.57 10 4.70 3.16 21 6.24 2.49 4 6.75 3.77 12 6.00 2.89 8 5.63 2.92 Law and justice* 4 8.75 1.26 35 7.77 2.28 5 8.00 2.92 9 7.22 2.95 12 5.00 3.10 10 6.80 3.43 22 8.09 2.20 5 5.20 4.44 12 9.17 2.04 9 7.33 3.46 Urban development 5 8.00 2.83 37 7.76 2.14 6 8.83 1.33 9 7.33 1.87 12 6.17 1.80 11 6.45 2.21 22 6.95 2.28 5 6.40 3.05 13 7.92 1.93 9 6.56 2.13 Environmental sustainability* 4 7.50 3.70 37 8.16 1.76 6 8.83 1.83 9 7.78 1.64 12 5.67 2.57 11 6.64 2.91 22 7.27 2.14 5 7.80 2.28 13 8.62 1.50 9 6.11 2.03 Regulatory framework 6 8.33 2.66 35 8.66 1.41 6 7.83 1.17 9 8.00 2.12 13 8.23 1.54 10 7.80 1.87 21 8.95 1.66 5 8.20 3.03 12 9.58 0.67 9 9.00 1.32 Local governance and institutions 5 8.60 3.13 36 8.19 1.79 6 8.83 1.33 9 7.78 2.11 12 7.25 2.34 11 6.64 2.58 22 7.18 2.56 5 9.40 0.89 13 8.23 1.92 9 6.22 2.22 Poverty reduction 6 10.00 0.00 37 8.84 1.99 6 9.00 1.10 10 8.50 1.27 13 8.77 1.24 11 8.27 2.24 22 9.27 0.98 5 9.80 0.45 13 9.46 0.97 9 9.00 1.00 Gender equity 6 8.50 1.76 36 7.28 2.24 6 7.67 1.86 9 7.33 2.12 13 7.92 2.22 11 6.27 3.38 22 8.05 1.70 5 8.00 2.83 13 8.38 2.26 9 7.22 1.99 Domestic private sector development 5 9.40 0.89 36 8.36 1.64 6 7.67 1.21 9 8.67 1.22 13 8.23 1.79 11 7.82 1.72 22 8.32 1.89 5 6.80 3.63 12 8.08 1.98 9 8.67 1.58 Foreign direct investment 5 8.60 2.19 37 8.38 2.09 6 8.50 1.38 10 9.30 0.67 11 8.27 1.68 11 7.91 1.97 22 9.14 1.28 4 8.00 2.83 12 8.33 1.87 9 8.44 1.13 Water and sanitation* 6 8.67 1.51 37 8.81 1.45 6 7.83 1.83 9 8.33 1.50 11 7.00 1.84 11 6.09 2.55 20 7.55 2.48 5 6.60 3.85 12 8.25 1.82 8 6.88 1.81 Trade and exports 6 8.33 1.63 34 8.09 1.66 6 7.83 1.72 9 8.33 1.32 12 7.33 2.31 11 8.27 1.27 22 8.18 1.71 5 7.80 2.86 12 7.33 2.02 9 8.00 1.12 Economic growth 6 9.50 0.84 37 8.89 1.78 6 8.83 0.98 9 9.56 0.53 13 9.15 0.99 11 8.27 1.68 23 9.00 1.62 5 8.60 2.07 13 8.38 1.66 9 9.33 1.00 Energy 6 9.00 1.10 35 8.43 1.82 6 8.17 1.72 10 8.20 2.30 12 7.50 2.24 11 6.82 2.48 22 7.68 2.08 5 8.00 2.83 13 7.69 2.14 9 7.78 1.39 Disaster management* 5 7.80 2.49 37 7.43 2.15 6 8.33 1.86 9 6.67 2.78 12 5.25 2.34 11 4.45 2.54 22 6.36 2.56 5 8.00 2.55 12 6.25 2.05 8 6.50 2.45 Public sector governance/reform 6 9.83 0.41 36 8.61 1.87 6 8.83 1.33 9 8.44 2.13 12 8.75 1.54 11 8.82 1.25 22 9.00 1.31 5 9.80 0.45 12 9.75 0.62 9 9.11 1.17 Job creation/employment 5 9.00 2.24 36 8.44 2.10 6 8.00 1.41 10 8.40 2.17 13 8.23 1.74 11 8.18 2.44 22 8.82 1.79 5 6.40 4.51 13 8.23 2.28 8 8.13 1.46 Financial markets* 6 9.50 0.55 33 7.73 1.75 6 7.50 2.07 9 8.67 1.50 12 7.67 2.10 10 7.60 2.22 21 8.48 1.47 5 7.20 3.11 11 5.73 0.90 6 7.67 1.21 Equality of opportunity 5 8.20 2.05 35 7.23 2.10 6 8.00 1.90 9 7.56 2.40 12 7.08 2.71 11 6.45 2.94 21 8.14 1.93 5 7.40 3.29 13 7.54 2.22 9 7.44 1.42 Health* 6 8.50 2.51 36 9.03 1.50 6 8.50 1.76 9 8.44 1.59 13 7.38 2.47 11 7.00 2.61 24 8.67 1.63 5 9.40 0.89 13 8.92 1.26 9 7.78 1.92 Rural development 5 9.60 0.89 37 8.81 1.37 5 9.40 1.34 8 8.63 1.69 13 7.69 2.14 11 7.64 2.01 22 8.86 1.13 5 8.80 1.10 13 8.38 1.80 9 8.00 1.50 Global/regional integration* 5 10.00 0.00 34 7.88 2.10 6 7.67 2.07 9 8.78 1.39 12 5.92 2.31 11 7.00 2.00 20 8.80 1.32 4 8.75 1.89 13 6.23 2.35 9 7.22 1.20 Food security 6 9.83 0.41 36 8.50 1.63 6 8.50 1.76 10 8.00 2.62 12 8.00 1.65 10 7.00 2.16 23 8.17 2.12 5 9.40 1.34 13 9.08 1.50 9 7.78 1.99 Education 5 7.80 2.95 36 8.78 1.69 6 8.83 1.60 9 8.89 1.27 13 7.77 2.28 10 7.60 1.90 22 8.23 2.11 5 9.80 0.45 13 9.46 1.13 9 8.33 2.92 Social protection 5 8.60 1.52 36 7.53 2.14 6 6.50 1.76 9 7.22 2.49 12 7.33 2.31 11 5.45 2.62 21 7.52 2.42 5 6.80 3.03 13 6.46 2.79 9 6.11 2.67 Climate change 6 8.33 2.73 37 7.68 2.10 6 8.83 1.83 9 8.33 1.80 13 6.00 2.61 11 5.91 2.07 22 6.95 2.38 5 8.00 2.00 12 6.92 3.12 9 6.44 1.51 Agricultural development 6 9.50 1.22 37 9.08 1.26 5 9.20 1.30 9 8.89 1.36 13 8.69 1.18 11 8.45 1.29 22 8.59 1.82 5 9.80 0.45 13 9.23 0.93 9 8.11 1.83 Natural resource management 6 6.50 2.59 34 7.88 2.27 6 8.67 2.07 9 8.22 1.30 12 6.42 2.07 10 7.50 1.84 22 7.55 2.92 5 9.40 1.34 13 6.92 2.29 9 5.78 2.95 *Significantly different between stakeholder groups 80 The World Bank Group Swaziland Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Swaziland? (1-Not effective at all, 10-Very effective) Employee of Ministry/ State-owned Private Sector/ Office of Minister/ PMU/ Consultant on Enterprise/Parastatal Bilateral/ Multilateral Financial Sector/ Academia/ Research Central Government WBG project Local Government Organization Agency Private Bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Transport 4 3.75 4.19 18 5.50 2.57 4 8.75 1.89 5 7.60 2.30 5 6.60 2.51 9 7.44 3.00 2 7.00 0.00 5 4.00 2.35 2 6.50 0.71 Local governance and institutions* 5 8.20 1.64 27 7.67 2.00 5 7.80 1.48 7 6.71 2.81 4 5.25 0.96 4 5.25 2.06 10 5.50 2.27 3 8.67 2.31 7 5.00 2.16 2 8.50 0.71 Regulatory framework 4 8.25 0.96 21 7.43 2.09 4 8.25 1.26 9 7.22 2.59 6 7.50 2.17 4 6.25 1.89 11 7.27 1.56 3 8.33 1.53 9 5.00 1.50 6 7.33 1.86 Health* 5 9.00 1.00 25 8.00 1.38 3 7.67 2.08 7 8.29 1.38 9 6.89 1.36 5 6.40 1.67 13 7.85 1.82 4 8.25 2.36 8 6.13 1.81 5 8.80 1.30 Poverty reduction 5 5.60 2.88 17 6.88 2.15 3 7.67 2.08 7 7.29 2.29 5 7.40 0.55 5 6.20 2.05 12 5.92 2.54 3 8.67 2.31 7 5.00 2.52 5 8.20 2.05 Domestic private sector development 4 5.50 3.51 16 5.81 2.17 2 8.00 2.83 7 6.71 1.89 5 6.80 1.92 4 5.00 1.83 8 5.25 2.43 3 6.67 3.06 6 3.33 1.86 3 7.00 1.73 Foreign direct investment 4 4.75 3.86 18 6.28 2.11 2 8.00 2.83 6 7.50 2.43 3 7.33 2.08 3 4.67 1.53 8 7.00 2.00 4 7.00 2.58 6 4.33 2.25 2 6.00 0.00 Trade and exports 4 5.00 3.65 14 7.00 1.36 2 8.00 2.83 8 7.75 1.67 3 6.00 2.65 4 6.50 1.00 9 6.00 2.50 3 7.00 2.65 6 4.50 2.07 3 7.67 0.58 Economic growth 4 5.75 3.30 19 6.95 1.99 5 7.60 1.82 8 7.13 2.03 5 7.00 3.08 5 6.20 2.59 11 6.36 2.73 4 8.25 2.06 7 4.57 2.57 4 8.25 2.36 Energy 4 3.50 2.38 13 5.85 2.30 2 8.00 2.83 6 6.00 2.53 3 4.00 1.73 3 5.00 1.00 6 5.33 2.80 3 8.00 2.00 6 3.50 2.59 2 8.00 0.00 Public sector governance/reform* 4 6.00 2.94 24 7.29 2.03 5 8.60 1.34 8 7.25 2.05 6 6.83 1.17 6 5.50 2.88 11 7.00 1.84 4 9.00 1.41 9 4.22 2.59 6 7.17 2.32 Job creation/employment 4 4.25 3.59 15 5.53 2.03 4 7.00 2.00 8 6.25 2.82 3 4.67 2.52 5 4.60 2.30 6 6.00 2.28 3 6.33 4.04 6 3.67 1.86 3 6.00 1.73 Education* 4 6.50 3.79 21 7.14 2.08 2 8.00 2.83 7 6.29 2.75 5 7.00 1.58 4 5.25 2.22 7 6.71 2.63 3 9.00 1.73 6 3.17 2.14 3 8.00 2.65 Social protection 4 6.50 3.11 19 6.53 2.09 2 8.00 2.83 6 5.50 2.74 8 6.75 1.28 3 4.00 1.00 7 6.57 2.70 3 6.00 4.58 6 4.33 2.66 3 7.33 2.52 Agricultural development 4 5.00 4.08 15 6.47 2.50 3 7.33 2.31 7 6.43 1.90 5 6.60 2.07 3 6.67 1.53 7 6.71 1.98 4 8.75 2.50 9 5.33 2.65 5 8.20 2.05 *Significantly different between stakeholder groups Where are the World Bank Group’s decisions made primarily that support the program in Swaziland? (Select only ONE response)* Office of Employee of Ministry/ Local State-Owned Bilateral/ Private Sector/ Minister/Central PMU/Consultant on Gover- Enterprise/Paras- Multilateral Financial Sector/ Percentage of Respondents Government WBG project nment tatal organization Agency Private Bank CSO Media Academia Other At the Headquarters (in Washington D.C.) 16.7% 45.9% 83.3% 62.5% 28.6% 27.3% 17.4% 40.0% 15.4% 22.2% In the country 0.0% 8.1% 16.7% 0.0% 7.1% 18.2% 4.3% 20.0% 0.0% 0.0% At the regional office (in Pretoria) 66.7% 5.4% 0.0% 0.0% 28.6% 18.2% 4.3% 20.0% 0.0% 22.2% Don’t know 16.7% 40.5% 0.0% 37.5% 35.7% 36.4% 73.9% 20.0% 84.6% 55.6% *Significantly different between stakeholder groups Employee of Ministry/ State-owned Private Sector/ Office of Minister/ PMU/ Consultant on Enterprise/Parastatal Bilateral/ Multilateral Financial Sector/ Academia/ Research Central Government WBG project Local Government Organization Agency Private Bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in 6 7.33 2.94 32 7.09 2.08 6 7.50 1.52 9 6.11 2.26 10 6.10 1.45 9 6.56 1.51 13 5.85 1.82 4 8.25 2.06 9 5.89 1.45 7 6.86 1.95 Swaziland? (1-To no degree at all, 10-To a very significant degree) 81 The World Bank Group Swaziland Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Swaziland? (1-Strongly disagree, 10-Strongly agree) Employee of Ministry/ State-owned Private Sector/ Office of Minister/ PMU/ Consultant on Enterprise/Parastatal Bilateral/ Multilateral Financial Sector/ Academia/ Research Central Government WBG project Local Government Organization Agency Private Bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments 6 6.50 2.88 27 6.37 2.37 5 6.60 2.79 8 5.75 2.43 5 4.60 1.67 7 5.00 1.53 12 6.08 2.39 3 7.00 2.00 6 4.33 1.63 6 5.50 1.87 meet the needs of Swaziland The World Bank Group meets Swaziland’s 6 6.17 1.94 28 6.82 1.98 5 7.40 0.89 10 6.00 2.62 10 6.30 1.70 8 5.25 1.98 14 6.14 1.88 4 8.00 2.16 8 6.38 2.33 6 6.67 1.37 needs for knowledge services Employee of Ministry/ State-owned Private Sector/ Office of Minister/ PMU/ Consultant on Enterprise/Parastatal Bilateral/ Multilateral Financial Sector/ Academia/ Research Central Government WBG project Local Government Organization Agency Private Bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and corrects its work in real 6 6.83 2.86 28 6.46 2.13 5 5.80 1.48 8 6.25 1.83 4 5.75 2.06 2 5.50 2.12 8 6.50 2.07 2 8.50 0.71 4 5.75 2.50 4 6.50 1.91 time in Swaziland? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Office of Employee of Ministry/ Local State-Owned Bilateral/ Private Sector/ Minister/Central PMU/Consultant on Gover- Enterprise/Paras- Multilateral Financial Sector/ Percentage of Respondents Government WBG project nment tatal organization Agency Private Bank CSO Media Academia Other Weekly 0.0% 13.5% 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% 0.0% 11.1% Monthly 33.3% 13.5% 33.3% 11.1% 14.3% 0.0% 4.3% 0.0% 0.0% 0.0% A few times a year 66.7% 37.8% 33.3% 33.3% 64.3% 18.2% 26.1% 0.0% 61.5% 55.6% Rarely 0.0% 16.2% 33.3% 33.3% 14.3% 54.5% 17.4% 0.0% 15.4% 22.2% Never 0.0% 18.9% 0.0% 22.2% 7.1% 27.3% 47.8% 100.0% 23.1% 11.1% *Significantly different between stakeholder groups 82 The World Bank Group Swaziland Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities (continued) In Swaziland, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Employee of Ministry/ State-owned Private Sector/ Office of Minister/ PMU/ Consultant on Enterprise/Parastatal Bilateral/ Multilateral Financial Sector/ Academia/ Research Central Government WBG project Local Government Organization Agency Private Bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 5 6.60 2.70 27 6.37 2.19 5 7.40 1.67 8 5.75 2.25 7 5.14 1.68 5 4.80 2.39 11 5.73 1.62 4 5.75 3.77 9 6.22 2.11 6 6.00 2.28 Include appropriate level of stakeholder 5 7.20 1.48 29 7.07 1.69 5 7.20 1.10 7 6.43 2.70 8 6.50 1.07 6 5.17 2.14 11 5.18 2.60 4 7.50 2.52 5 4.80 2.17 6 6.00 2.28 involvement during preparation Are relevant to Swaziland’s development 6 7.33 2.66 32 7.31 1.65 5 8.60 1.34 9 6.56 1.88 11 7.09 1.30 6 6.17 2.40 13 6.23 2.59 4 8.50 1.91 10 7.10 2.13 7 7.57 1.72 priorities Lead to practical solutions* 5 7.60 3.21 32 6.88 1.74 5 8.00 1.87 9 5.78 2.05 10 6.40 1.90 7 6.43 1.40 13 5.38 1.71 4 7.50 1.00 9 5.22 1.86 5 6.40 1.34 Are accessible (well written and easy to 6 7.67 3.33 29 7.17 1.69 5 6.80 0.84 9 5.56 2.70 9 6.33 1.80 5 6.20 1.64 10 6.50 2.37 3 6.67 1.53 10 7.00 2.45 6 7.00 2.28 understand) Are source of relevant information on global 6 8.33 3.14 31 7.35 2.06 5 8.20 1.10 8 7.38 1.85 9 7.33 1.94 6 7.00 1.67 13 7.23 2.17 4 8.50 1.00 10 7.40 2.50 6 8.00 0.89 good practices Enhance your knowledge and/or skills 6 7.83 2.93 31 7.52 1.96 5 8.60 1.34 9 7.56 2.55 11 7.36 1.57 7 5.86 2.54 13 6.08 2.33 4 7.75 1.89 10 7.90 2.77 6 7.67 1.03 Are adequately disseminated 6 5.50 2.88 28 6.46 2.19 5 6.40 1.52 8 5.88 2.47 9 5.44 2.13 7 5.00 1.91 13 4.15 2.23 4 5.50 1.91 9 4.89 2.15 6 5.33 2.80 Are translated enough into local language 5 3.20 3.35 27 4.30 2.92 4 2.00 1.41 8 4.00 3.96 5 2.40 1.34 6 3.17 2.56 9 2.00 1.66 3 4.33 2.31 7 1.71 0.95 6 4.67 4.13 Are adaptable to Swaziland’s specific development challenges and country 6 7.50 3.02 31 6.84 2.03 5 7.20 1.10 9 5.89 2.03 9 6.56 1.24 7 5.86 1.86 12 5.33 3.11 4 8.50 1.73 11 5.82 1.99 6 7.67 1.03 circumstances *Significantly different between stakeholder groups Employee of Ministry/ State-owned Private Sector/ Office of Minister/ PMU/ Consultant on Enterprise/Parastatal Bilateral/ Multilateral Financial Sector/ Academia/ Research Central Government WBG project Local Government Organization Agency Private Bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge 5 7.20 3.56 31 7.26 2.29 6 7.33 2.16 9 7.00 1.41 11 7.18 1.47 8 7.00 1.69 14 6.00 2.00 4 8.50 1.29 10 5.50 1.43 7 7.14 1.77 work and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge 6 7.50 2.88 33 7.97 1.83 6 8.67 1.03 9 7.67 1.66 12 7.08 1.31 6 7.50 2.07 13 7.31 1.38 4 9.00 1.15 9 7.44 2.24 7 8.00 1.63 work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 83 The World Bank Group Swaziland Country Opinion Survey 2014 E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving Swaziland’s development challenges? (1-To no degree at all, 10-To a very significant degree) Employee of Ministry/ State-owned Private Sector/ Office of Minister/ PMU/ Consultant on Enterprise/Parastatal Bilateral/ Multilateral Financial Sector/ Academia/ Research Central Government WBG project Local Government Organization Agency Private Bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Conceptualization 6 8.50 3.21 28 7.68 1.94 6 7.50 2.07 10 7.20 2.25 10 6.50 1.58 7 6.71 1.50 13 6.54 2.30 4 6.00 0.82 10 7.10 2.18 5 7.60 1.95 Design 6 8.00 2.53 29 7.66 1.76 6 7.83 1.33 10 7.20 1.99 9 6.89 0.78 7 6.86 0.90 12 6.83 2.12 3 6.67 0.58 9 6.78 2.22 5 8.40 1.52 Implementation 6 7.67 2.88 29 7.24 1.96 6 8.17 1.17 10 6.80 2.20 8 6.50 1.20 5 7.00 1.41 13 6.54 2.37 3 5.33 1.15 10 6.00 2.31 4 8.25 1.71 Evaluation 6 7.50 2.88 25 7.16 1.99 6 7.50 1.38 9 7.11 2.03 6 6.83 0.98 5 6.80 2.05 14 7.50 2.10 4 7.75 1.71 9 6.67 2.24 5 8.00 1.41 To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Employee of Ministry/ State-owned Private Sector/ Office of Minister/ PMU/ Consultant on Enterprise/Parastatal Bilateral/ Multilateral Financial Sector/ Academia/ Research Central Government WBG project Local Government Organization Agency Private Bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds 5 7.00 3.54 25 6.92 2.74 5 5.80 0.84 8 5.75 2.05 4 4.25 1.71 3 5.33 2.31 5 6.80 2.39 3 4.33 2.52 4 5.25 3.40 2 8.00 1.41 promptly The World Bank Group effectively monitors and evaluates the projects and programs it 6 7.33 2.25 32 7.69 1.97 6 8.00 1.41 10 7.20 1.75 7 7.00 1.63 5 8.20 0.84 12 7.58 1.93 4 9.25 1.50 8 7.13 2.03 5 7.60 1.67 supports The World Bank Group’s approvals and 5 6.80 2.28 28 6.61 2.60 6 5.83 1.47 9 6.67 2.35 7 5.00 1.15 4 7.00 1.63 10 7.30 2.26 4 8.00 2.45 7 5.57 2.57 3 6.33 1.53 reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy� 6 6.33 2.16 22 7.18 2.17 5 6.80 1.92 7 6.29 2.21 2 6.00 1.41 4 6.00 0.82 6 6.83 2.79 3 8.33 1.53 2 5.00 5.66 3 8.33 1.53 requirements are reasonable The World Bank Group’s conditions on its 6 6.33 3.20 23 7.22 1.91 5 5.40 0.55 10 6.30 2.50 7 4.86 1.68 4 7.25 1.26 7 6.71 3.09 3 7.33 0.58 6 5.50 3.33 4 7.75 1.50 lending are reasonable The World Bank Group takes decisions 6 6.83 3.31 25 5.96 2.42 4 4.50 0.58 8 6.00 2.00 6 4.17 0.98 3 5.33 1.53 9 6.00 2.18 2 6.00 1.41 5 3.80 1.92 3 8.00 2.00 quickly in Swaziland Working with the World Bank Group increases 6 7.67 3.33 32 7.84 1.82 6 8.67 1.21 9 6.89 2.15 9 6.89 1.96 8 7.38 1.41 9 8.22 1.20 3 8.33 2.08 7 7.14 3.02 8 7.25 1.28 Swaziland’s institutional capacity The World Bank Group ensures consistency 6 6.33 3.39 24 6.79 2.52 3 6.67 1.53 8 6.38 1.92 4 6.75 0.96 2 7.00 1.41 4 7.75 1.71 3 6.67 3.51 3 4.33 1.15 4 7.75 0.96 and continuity through staff changes Where country systems are adequate, the World Bank Group makes appropriate use of 6 5.50 3.15 24 6.88 2.54 4 5.75 3.40 6 6.17 2.40 2 7.00 1.41 3 7.33 0.58 6 7.67 1.51 1 3.00 1 9.00 1 10.00 them The World Bank Group provides effective 5 8.00 3.39 32 7.88 1.95 5 8.40 2.07 9 6.89 1.62 7 7.00 0.82 6 7.67 1.03 8 8.25 1.75 3 8.33 1.53 7 6.71 2.36 6 8.33 1.21 implementation support 84 The World Bank Group Swaziland Country Opinion Survey 2014 E. Working with the World Bank Group (continued) Which of the following best describes the way the World Bank Group operates in Swaziland? (Select only ONE response) Office of Employee of Ministry/ Local State-Owned Bilateral/ Private Sector/ Minister/Central PMU/Consultant on Gover- Enterprise/Paras- Multilateral Financial Sector/ Percentage of Respondents Government WBG project nment tatal organization Agency Private Bank CSO Media Academia Other The World Bank Group takes too much risk in Swaziland 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% The World Bank Group does not take enough risk in 25.0% 38.7% 40.0% 50.0% 8.3% 27.3% 19.0% 0.0% 27.3% 33.3% Swaziland The World Bank Group’s approach to risk is appropriate 75.0% 29.0% 40.0% 50.0% 16.7% 18.2% 23.8% 25.0% 18.2% 33.3% Don’t know 0.0% 32.3% 20.0% 0.0% 75.0% 54.5% 57.1% 75.0% 54.5% 33.3% F. The Future Role of the World Bank Group in Swaziland Which of the following SHOULD the World Bank Group do to make itself of greater value in Swaziland? (Choose no more than TWO) Office of Employee of Ministry/ Local State-Owned Bilateral/ Private Sector/ Percentage of Respondents Minister/Central PMU/Consultant on Gover- Enterprise/Paras- Multilateral Financial Sector/ (Responses Combined) Government WBG project nment tatal organization Agency Private Bank CSO Media Academia Other Provide more adequate data/knowledge/statistics/ 0.0% 18.9% 33.3% 0.0% 21.4% 9.1% 31.8% 50.0% 0.0% 44.4% figures on Swaziland’s economy Collaborate more effectively with Government clients 40.0% 24.3% 33.3% 66.7% 28.6% 36.4% 4.5% 25.0% 45.5% 33.3% Offer more innovative financial products 60.0% 27.0% 33.3% 22.2% 14.3% 36.4% 18.2% 0.0% 0.0% 22.2% Improve the competitiveness of its financing compared 0.0% 10.8% 0.0% 0.0% 0.0% 9.1% 4.5% 0.0% 9.1% 0.0% to markets Reach out more to groups outside of Government* 0.0% 18.9% 16.7% 22.2% 14.3% 45.5% 77.3% 0.0% 81.8% 55.6% Improve the quality of its experts as related to 20.0% 21.6% 0.0% 11.1% 7.1% 9.1% 4.5% 25.0% 9.1% 0.0% Swaziland’s specific challenges Offer more innovative knowledge services* 20.0% 0.0% 0.0% 0.0% 14.3% 9.1% 0.0% 50.0% 0.0% 0.0% Ensure greater selectivity in its work 0.0% 0.0% 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Increase the level of capacity development in the country 40.0% 24.3% 16.7% 33.3% 21.4% 9.1% 22.7% 50.0% 27.3% 33.3% Reduce the complexity of obtaining World Bank Group 20.0% 32.4% 50.0% 33.3% 35.7% 18.2% 18.2% 0.0% 18.2% 11.1% financing Work faster 0.0% 5.4% 0.0% 0.0% 14.3% 0.0% 4.5% 0.0% 0.0% 0.0% Other 0.0% 5.4% 0.0% 0.0% 14.3% 0.0% 9.1% 0.0% 9.1% 0.0% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in Swaziland, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Swaziland? (Select only ONE response) Office of Employee of Ministry/ Local State-Owned Bilateral/ Private Sector/ Minister/Central PMU/Consultant on Gover- Enterprise/Paras- Multilateral Financial Sector/ Percentage of Respondents Government WBG project nment tatal organization Agency Private Bank CSO Media Academia Other Financial services 40.0% 35.3% 33.3% 44.4% 25.0% 20.0% 21.7% 25.0% 16.7% 22.2% Knowledge products 0.0% 8.8% 16.7% 11.1% 33.3% 10.0% 8.7% 0.0% 8.3% 22.2% Convening services 20.0% 32.4% 50.0% 44.4% 33.3% 50.0% 52.2% 50.0% 75.0% 22.2% None of the above 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% The combination is appropriate for Swaziland 40.0% 8.8% 0.0% 0.0% 0.0% 10.0% 8.7% 25.0% 0.0% 22.2% Don't know 0.0% 14.7% 0.0% 0.0% 8.3% 10.0% 8.7% 0.0% 0.0% 11.1% 85 The World Bank Group Swaziland Country Opinion Survey 2014 G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Swaziland? (Choose no more than TWO) Office of Employee of Ministry/ Local State-Owned Bilateral/ Private Sector/ Percentage of Respondents Minister/Central PMU/Consultant on Gover- Enterprise/Paras- Multilateral Financial Sector/ (Responses Combined) Government WBG project nment tatal organization Agency Private Bank CSO Media Academia Other Local newspapers 83.3% 78.9% 66.7% 70.0% 78.6% 90.9% 75.0% 80.0% 76.9% 100.0% International newspapers (incl. South African 33.3% 7.9% 0.0% 0.0% 14.3% 0.0% 12.5% 0.0% 23.1% 0.0% newspapers) Local radio 0.0% 18.4% 0.0% 20.0% 0.0% 9.1% 4.2% 40.0% 7.7% 33.3% International radio (incl. South African radio) 0.0% 2.6% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local television 0.0% 7.9% 0.0% 20.0% 14.3% 0.0% 8.3% 0.0% 0.0% 22.2% International television (incl. South African television) 16.7% 10.5% 16.7% 10.0% 0.0% 9.1% 29.2% 40.0% 15.4% 11.1% Periodicals 0.0% 13.2% 16.7% 10.0% 7.1% 27.3% 4.2% 0.0% 38.5% 11.1% Internet 50.0% 36.8% 50.0% 50.0% 42.9% 27.3% 33.3% 40.0% 38.5% 0.0% Social media (e.g., Facebook, Twitter, YouTube, Flickr) 0.0% 2.6% 0.0% 10.0% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% Blogs 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Mobile phones 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.2% 0.0% 0.0% 0.0% Instant messaging 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 14.3% 18.2% 8.3% 0.0% 0.0% 11.1% How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of Employee of Ministry/ Local State-Owned Bilateral/ Private Sector/ Percentage of Respondents Minister/Central PMU/Consultant on Gover- Enterprise/Paras- Multilateral Financial Sector/ (Responses Combined) Government WBG project nment tatal organization Agency Private Bank CSO Media Academia Other Blogs 0.0% 2.6% 0.0% 0.0% 7.1% 0.0% 4.0% 0.0% 7.7% 0.0% Direct contact with World Bank Group 33.3% 39.5% 16.7% 20.0% 35.7% 9.1% 32.0% 0.0% 0.0% 33.3% e-Newsletters 16.7% 23.7% 50.0% 40.0% 21.4% 45.5% 40.0% 40.0% 30.8% 33.3% Instant messaging 0.0% 5.3% 0.0% 0.0% 7.1% 0.0% 4.0% 20.0% 0.0% 0.0% World Bank Group’s seminars/workshops/conferences* 16.7% 55.3% 16.7% 20.0% 14.3% 72.7% 44.0% 60.0% 30.8% 44.4% World Bank Group’s publications and other written 66.7% 31.6% 33.3% 30.0% 50.0% 27.3% 20.0% 20.0% 84.6% 55.6% materials* Mobile phones 16.7% 2.6% 16.7% 10.0% 0.0% 0.0% 4.0% 0.0% 0.0% 0.0% Social media (e.g., Facebook, Twitter, YouTube, Flickr) 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% 4.0% 0.0% 0.0% 0.0% World Bank Group’s website 33.3% 28.9% 16.7% 40.0% 28.6% 27.3% 40.0% 60.0% 46.2% 33.3% Other* 0.0% 0.0% 0.0% 20.0% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not a list of exceptions? Office of Employee of Ministry/ Local State-Owned Bilateral/ Private Sector/ Minister/Central PMU/Consultant on Gover- Enterprise/Paras- Multilateral Financial Sector/ Percentage of Respondents Government WBG project nment tatal organization Agency Private Bank CSO Media Academia Other Yes 16.7% 23.7% 0.0% 11.1% 0.0% 9.1% 4.5% 0.0% 0.0% 0.0% No 83.3% 76.3% 100.0% 88.9% 100.0% 90.9% 95.5% 100.0% 100.0% 100.0% 86 The World Bank Group Swaziland Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Have you requested information from the World Bank Group on its activities in the past year? Office of Employee of Ministry/ Local State-Owned Bilateral/ Private Sector/ Minister/Central PMU/Consultant on Gover- Enterprise/Paras- Multilateral Financial Sector/ Percentage of Respondents Government WBG project nment tatal organization Agency Private Bank CSO Media Academia Other Yes 16.7% 31.6% 0.0% 11.1% 38.5% 0.0% 13.0% 0.0% 15.4% 25.0% No 83.3% 68.4% 100.0% 88.9% 61.5% 100.0% 87.0% 100.0% 84.6% 75.0% Were you able to obtain this information? Office of Employee of Ministry/ Local State-Owned Bilateral/ Private Sector/ Minister/Central PMU/Consultant on Gover- Enterprise/Paras- Multilateral Financial Sector/ Percentage of Respondents Government WBG project nment tatal organization Agency Private Bank CSO Media Academia Other Yes 100.0% 100.0% 0.0% 100.0% 60.0% 0.0% 100.0% 0.0% 100.0% 50.0% No 0.0% 0.0% 0.0% 0.0% 40.0% 0.0% 0.0% 0.0% 0.0% 50.0% Do you have access to the Internet? Office of Employee of Ministry/ Local State-Owned Bilateral/ Private Sector/ Minister/Central PMU/Consultant on Gover- Enterprise/Paras- Multilateral Financial Sector/ Percentage of Respondents Government WBG project nment tatal organization Agency Private Bank CSO Media Academia Other Yes 100.0% 97.3% 100.0% 100.0% 100.0% 90.9% 100.0% 100.0% 100.0% 88.9% No 0.0% 2.7% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% 11.1% Do you use/have used the World Bank Group’s website?* Office of Employee of Ministry/ Local State-Owned Bilateral/ Private Sector/ Minister/Central PMU/Consultant on Gover- Enterprise/Paras- Multilateral Financial Sector/ Percentage of Respondents Government WBG project nment tatal organization Agency Private Bank CSO Media Academia Other Yes 83.3% 64.9% 100.0% 66.7% 57.1% 27.3% 33.3% 40.0% 83.3% 50.0% No 16.7% 35.1% 0.0% 33.3% 42.9% 72.7% 66.7% 60.0% 16.7% 50.0% *Significantly different between stakeholder groups Which do you primarily use? Office of Employee of Ministry/ Local State-Owned Bilateral/ Private Sector/ Minister/Central PMU/Consultant on Gover- Enterprise/Paras- Multilateral Financial Sector/ Percentage of Respondents Government WBG project nment tatal organization Agency Private Bank CSO Media Academia Other The World Bank Group’s country website 40.0% 18.5% 0.0% 12.5% 33.3% 20.0% 46.7% 50.0% 8.3% 57.1% The World Bank Group’s main website 60.0% 81.5% 100.0% 87.5% 66.7% 80.0% 53.3% 50.0% 91.7% 42.9% Which Internet connection do you use primarily when visiting a World Bank Group website?* Office of Employee of Ministry/ Local State-Owned Bilateral/ Private Sector/ Minister/Central PMU/Consultant on Gover- Enterprise/Paras- Multilateral Financial Sector/ Percentage of Respondents Government WBG project nment tatal organization Agency Private Bank CSO Media Academia Other High speed (i.e., ADSL) 100.0% 96.6% 66.7% 77.8% 100.0% 100.0% 82.4% 50.0% 50.0% 57.1% USB dongle attached to laptop or desktop computer 0.0% 3.4% 33.3% 22.2% 0.0% 0.0% 5.9% 50.0% 41.7% 14.3% Mobile device 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.8% 0.0% 8.3% 28.6% *Significantly different between stakeholder groups 87 The World Bank Group Swaziland Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Employee of Ministry/ State-owned Private Sector/ Office of Minister/ PMU/ Consultant on Enterprise/Parastatal Bilateral/ Multilateral Financial Sector/ Academia/ Research Central Government WBG project Local Government Organization Agency Private Bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I use/consult World Bank Group's data more 5 6.00 2.92 30 6.43 2.81 5 5.40 1.52 8 4.63 2.83 13 4.38 2.33 9 3.56 1.51 20 4.15 2.91 3 2.67 1.53 11 4.64 2.98 7 3.57 2.44 often than I did a few years ago* I find the World Bank Group's websites easy 5 9.20 0.84 27 7.59 1.95 6 6.17 1.47 7 7.14 2.04 10 6.90 1.52 6 4.83 2.48 13 5.85 2.76 3 7.00 5.20 11 6.45 2.70 4 6.25 0.96 to navigate I find the information on the World Bank 5 9.20 0.84 27 8.00 1.52 6 8.17 1.60 7 8.00 1.83 10 6.70 1.77 4 6.75 2.36 13 6.54 2.67 3 7.00 5.20 10 7.50 2.17 4 8.25 0.96 Group's websites useful The World Bank Group's social media channels are valuable sources of information 3 6.67 4.16 13 7.38 2.10 1 7.00 3 6.67 2.89 1 2.00 2 4.50 2.12 6 5.00 3.29 1 1.00 2 3.00 0.00 2 1.00 0.00 about the institution* When I need information from the World Bank 5 9.80 0.45 25 6.96 2.98 5 4.60 2.61 7 5.43 2.94 11 6.09 2.74 4 5.50 2.65 17 4.59 3.68 2 5.50 6.36 11 3.82 2.71 5 5.40 3.21 Group I know how to find it* The World Bank Group is responsive to my 5 8.80 1.30 20 8.25 1.74 3 6.33 1.15 6 7.17 1.94 8 5.88 2.80 3 4.67 2.08 7 8.43 1.62 2 2.00 1.41 3 4.00 2.65 4 6.25 1.71 information requests and inquiries* *Significantly different between stakeholder groups H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country?* Office of Employee of Ministry/ Local State-Owned Bilateral/ Private Sector/ Minister/Central PMU/Consultant on Gover- Enterprise/Paras- Multilateral Financial Sector/ Percentage of Respondents Government WBG project nment tatal organization Agency Private Bank CSO Media Academia Other Yes 40.0% 52.6% 100.0% 33.3% 64.3% 9.1% 37.5% 0.0% 0.0% 33.3% No 60.0% 47.4% 0.0% 66.7% 35.7% 90.9% 62.5% 100.0% 100.0% 66.7% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you primarily engage with in Swaziland? (Select only ONE response)* Office of Employee of Ministry/ Local State-Owned Bilateral/ Private Sector/ Minister/Central PMU/Consultant on Gover- Enterprise/Paras- Multilateral Financial Sector/ Percentage of Respondents Government WBG project nment tatal organization Agency Private Bank CSO Media Academia Other The World Bank (IBRD) 80.0% 89.3% 100.0% 33.3% 90.9% 20.0% 57.1% 0.0% 14.3% 75.0% The International Finance Corporation (IFC) 20.0% 3.6% 0.0% 66.7% 0.0% 40.0% 7.1% 0.0% 0.0% 0.0% The Multilateral Investment Guarantee Agency (MIGA) 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 7.1% 0.0% 0.0% 9.1% 40.0% 35.7% 100.0% 85.7% 25.0% *Significantly different between stakeholder groups 88 The World Bank Group Swaziland Country Opinion Survey 2014 H. Background Information (continued) Do your projects involve both the World Bank and the IFC?* Office of Employee of Ministry/ Local State-Owned Bilateral/ Private Sector/ Minister/Central PMU/Consultant on Gover- Enterprise/Paras- Multilateral Financial Sector/ Percentage of Respondents Government WBG project nment tatal organization Agency Private Bank CSO Media Academia Other Yes 0.0% 12.5% 25.0% 60.0% 0.0% 0.0% 5.0% 0.0% 0.0% 11.1% No 100.0% 87.5% 75.0% 40.0% 100.0% 100.0% 95.0% 100.0% 100.0% 88.9% *Significantly different between stakeholder groups If yes, what was your view on the two institutions working together in Swaziland? (Select only ONE response) Office of Employee of Ministry/ Local State-Owned Bilateral/ Private Sector/ Minister/Central PMU/Consultant on Gover- Enterprise/Paras- Multilateral Financial Sector/ Percentage of Respondents Government WBG project nment tatal organization Agency Private Bank CSO Media Academia Other Working well together 0.0% 50.0% 100.0% 66.7% 0.0% 0.0% 0.0% 0.0% 0.0% 100.0% Collaborating but needs improvement 0.0% 25.0% 0.0% 33.3% 0.0% 0.0% 100.0% 0.0% 0.0% 0.0% In conflict 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 25.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Which of the following describes most of your exposure to the World Bank Group in Swaziland? (Choose no more than TWO) Office of Employee of Ministry/ Local State-Owned Bilateral/ Private Sector/ Percentage of Respondents Minister/Central PMU/Consultant on Gover- Enterprise/Paras- Multilateral Financial Sector/ (Responses Combined) Government WBG project nment tatal organization Agency Private Bank CSO Media Academia Other Observer (i.e., follow in media, discuss in informal 33.3% 17.6% 0.0% 33.3% 0.0% 36.4% 35.0% 100.0% 27.3% 11.1% conversations, etc.)* Use World Bank Group reports/data 33.3% 20.6% 16.7% 33.3% 30.8% 36.4% 25.0% 0.0% 72.7% 44.4% Engage in World Bank Group related/sponsored 0.0% 38.2% 66.7% 11.1% 7.7% 0.0% 20.0% 0.0% 0.0% 22.2% events/activities* Collaborate as part of my professional duties* 66.7% 44.1% 16.7% 22.2% 76.9% 36.4% 25.0% 0.0% 0.0% 33.3% Use World Bank Group website for information, data, 16.7% 11.8% 33.3% 44.4% 30.8% 27.3% 30.0% 50.0% 72.7% 22.2% research, etc.* *Significantly different between stakeholder groups 89 The World Bank Group Swaziland Country Opinion Survey 2014 Appendix C: Responses to All Questions by Geographic Location Hhohho Region N=93  Other Areas N=381 A. General Issues facing Swaziland In general would you say that Swaziland is headed in ...?* Percentage of Respondents Hhohho Region Other The right direction 56.8% 34.3% The wrong direction 13.6% 42.9% Not sure 29.6% 22.9% *Significantly different between locations Listed below are a number of development priorities in Swaziland. Please identify which of the following you consider the most important development priorities in Swaziland? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Hhohho Region Other Social protection 13.0% 5.6% Transport 4.3% 0.0% Public sector governance/reform 33.7% 36.1% Global/regional integration 0.0% 0.0% Gender equity 6.5% 11.1% Domestic private sector development 8.7% 2.8% Foreign direct investment 14.1% 11.1% Water and sanitation 2.2% 5.6% Anti corruption 6.5% 13.9% Job creation/employment 16.3% 27.8% Rural development 5.4% 5.6% Financial markets 0.0% 0.0% Urban development 2.2% 2.8% Environmental sustainability 2.2% 2.8% Equality of opportunity 1.1% 2.8% Health 31.5% 22.2% Education 42.4% 33.3% Poverty reduction 33.7% 27.8% Energy 7.6% 5.6% Food security 9.8% 11.1% Climate change* 0.0% 5.6% Agricultural development 16.3% 8.3% Trade and exports 0.0% 0.0% Reduction of crime and violence 1.1% 0.0% Economic growth 17.4% 16.7% Law and justice* 9.8% 27.8% Regulatory framework 1.1% 0.0% Natural resource management 0.0% 0.0% Disaster management 0.0% 0.0% Information and communications technology 2.2% 2.8% Local governance and institutions 8.7% 11.1% *Significantly different between locations 1 The Hhohho Region includes Mbabane and Lobamba; Other Areas include Manzini Region, Lubombo Region, and Shiselweni Region. 90 The World Bank Group Swaziland Country Opinion Survey 2014 A. General Issues facing Swaziland (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Swaziland? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Hhohho Region Other Water and sanitation 12.0% 5.3% Equality of opportunity 14.1% 18.4% Economic growth 42.4% 34.2% Climate change 0.0% 0.0% Global/regional integration 1.1% 0.0% Gender equity 6.5% 7.9% Rural development* 19.6% 36.8% Urban development 0.0% 0.0% Regulatory framework 3.3% 2.6% Social protection 9.8% 2.6% Law and justice 1.1% 2.6% Transport 4.3% 0.0% Reduction of crime and violence 0.0% 0.0% Information and communications technology 1.1% 2.6% Anti corruption 5.4% 2.6% Local governance and institutions 6.5% 10.5% Domestic private sector development 9.8% 21.1% Foreign direct investment 8.7% 7.9% Education 31.5% 34.2% Energy 4.3% 0.0% Public sector governance/reform 17.4% 13.2% Natural resource management 1.1% 2.6% Environmental sustainability 1.1% 2.6% Disaster management 1.1% 0.0% Health 14.1% 15.8% Agricultural development 20.7% 18.4% Job creation/employment 41.3% 36.8% Financial markets 0.0% 0.0% Trade and exports 0.0% 2.6% Food security 19.6% 18.4% *Significantly different between locations 91 The World Bank Group Swaziland Country Opinion Survey 2014 A. General Issues facing Swaziland (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Swaziland? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Hhohho Region Other Energy 9.8% 2.6% Gender equity 2.2% 5.3% Equality of opportunity 4.3% 10.5% Social protection 3.3% 0.0% Global/regional integration 4.3% 5.3% Climate change 1.1% 2.6% Anti corruption 10.9% 21.1% Disaster management 0.0% 0.0% Rural development 7.6% 18.4% Foreign direct investment 38.0% 26.3% Urban development 5.4% 0.0% Water and sanitation* 0.0% 5.3% Education 23.9% 18.4% Information and communications technology 13.0% 2.6% Regulatory framework 2.2% 5.3% Local governance and institutions 4.3% 5.3% Trade and exports 22.8% 18.4% Public sector governance/reform 22.8% 28.9% Domestic private sector development 25.0% 26.3% Job creation/employment 27.2% 31.6% Agricultural development 38.0% 34.2% Food security 1.1% 5.3% Transport 3.3% 0.0% Natural resource management 6.5% 10.5% Environmental sustainability 2.2% 2.6% Health 8.7% 2.6% Law and justice 2.2% 2.6% Reduction of crime and violence 1.1% 2.6% Financial markets 4.3% 2.6% *Significantly different between locations When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Swaziland? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Hhohho Region Other Better employment opportunities for young people 24.3% 11.1% Better employment opportunities for women 9.5% 0.0% Greater access to micro-finance for the poor 8.1% 16.7% Greater voice and participation for citizens to help ensure greater accountability* 21.6% 47.2% Greater access to health and nutrition for citizens 5.4% 8.3% Better entrepreneurial opportunities 28.4% 36.1% A growing middle class 9.5% 5.6% Better opportunity for the poor who live in rural areas 13.5% 8.3% Better opportunity for the poor who live in urban areas 1.4% 0.0% Consistent economic growth 25.7% 22.2% More reliable social safety net 5.4% 2.8% Greater equity of fiscal policy 16.2% 11.1% Education and training that better ensure job opportunity 21.6% 27.8% Better quality public services 5.4% 0.0% Other 2.7% 2.8% *Significantly different between locations 92 The World Bank Group Swaziland Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group Hhohho Region Other N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 92 6.28 2.28 38 5.00 2.66 Swaziland?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between locations Hhohho Region Other N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 77 6.19 2.10 29 5.79 2.35 effectiveness in Swaziland. (1-Not effective at all, 10-Very effective) Hhohho Region Other N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Swaziland solve its most complicated 72 7.47 1.92 26 6.85 2.22 development challenges? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank Group can have the most impact on development results in Swaziland, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Swaziland? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Hhohho Region Other Social protection 14.0% 5.3% Public sector governance/reform 39.8% 47.4% Transport 6.5% 0.0% Poverty reduction 25.8% 31.6% Global/regional integration 3.2% 0.0% Gender equity 5.4% 5.3% Reduction of crime and violence 0.0% 0.0% Domestic private sector development 6.5% 7.9% Rural development 10.8% 13.2% Foreign direct investment 6.5% 2.6% Water and sanitation 4.3% 5.3% Energy 7.5% 0.0% Job creation/employment 19.4% 21.1% Financial markets 3.2% 0.0% Urban development 6.5% 2.6% Environmental sustainability 3.2% 2.6% Equality of opportunity 2.2% 5.3% Health 21.5% 15.8% Education 23.7% 18.4% Food security* 2.2% 10.5% Climate change 2.2% 5.3% Agricultural development 25.8% 23.7% Local governance and institutions* 3.2% 13.2% Trade and exports 6.5% 0.0% Economic growth 23.7% 23.7% Law and justice 5.4% 13.2% Regulatory framework 5.4% 7.9% Natural resource management 3.2% 2.6% Anti corruption 4.3% 10.5% Information and communications technology 4.3% 0.0% Disaster management 0.0% 2.6% *Significantly different between locations 93 The World Bank Group Swaziland Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Swaziland? Greatest Value Percentage of Respondents Hhohho Region Other Convening/facilitating 0.0% 3.1% Data 2.4% 9.4% Policy advice, studies, analyses 32.9% 25.0% Financial resources 32.9% 15.6% Capacity development 17.1% 25.0% Technical assistance 11.0% 15.6% Mobilizing third party financial resources 2.4% 3.1% Donor coordination 0.0% 3.1% Linkage to non-Bank expertise (i.e., South-South knowledge sharing) 0.0% 0.0% Other 1.2% 0.0% nd 2 Greatest Value Percentage of Respondents Hhohho Region Other Convening/facilitating 4.9% 0.0% Data 2.4% 0.0% Policy advice, studies, analyses 14.6% 18.8% Financial resources 19.5% 9.4% Capacity development 13.4% 18.8% Technical assistance 29.3% 31.3% Mobilizing third party financial resources 7.3% 12.5% Donor coordination 3.7% 3.1% Linkage to non-Bank expertise (i.e., South-South knowledge sharing) 4.9% 6.3% Other 0.0% 0.0% How effectively do the World Bank Group’s activities below support Swaziland’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) Hhohho Region Other N Mean SD N Mean SD Convening/facilitating 71 5.80 2.45 22 6.41 2.13 Data 68 6.78 1.99 24 7.46 2.26 Policy advice, studies, analyses 71 7.62 1.98 24 7.50 2.25 Financial resources 78 7.21 2.33 27 6.63 2.32 Technical assistance 77 7.26 2.18 25 7.68 2.27 Mobilizing third party financial resources 55 6.36 2.44 16 6.38 1.75 Donor coordination 59 6.12 2.50 15 7.00 2.07 Linkage to non-Bank expertise (i.e., South-South knowledge 52 5.98 2.53 14 6.14 2.14 sharing) The World Bank Group can provide capacity building support in a number of ways in Swaziland. To which degree would Swaziland benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) Hhohho Region Other N Mean SD N Mean SD Groups outside of government to help them more effectively 88 7.83 2.28 34 8.88 1.72 engage and participate in development efforts* The public sector, related to implementation of specific 92 8.35 1.66 38 7.76 2.17 development projects on the ground The public sector, related to changing institutions 88 8.15 1.87 34 7.53 2.46 The private sector, related to institutional and policy change 89 8.07 1.88 34 8.24 1.83 *Significantly different between locations 94 The World Bank Group Swaziland Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Swaziland? (1-Not effective at all, 10-Very effective) Hhohho Region Other N Mean SD N Mean SD Project implementation 65 7.31 1.87 18 6.89 2.32 Citizen engagement 49 5.96 2.56 15 4.80 2.48 Policy design 56 7.23 1.81 18 7.28 1.64 When thinking about how to improve capacity building in Swaziland to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Hhohho Region Other N Mean SD N Mean SD Project implementation 80 8.46 1.84 22 8.45 1.65 Citizen engagement 74 8.38 1.63 23 9.09 1.65 Policy design 80 8.85 1.28 23 9.09 1.16 Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Swaziland? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Hhohho Region Other Staff too inaccessible 8.9% 5.9% Not exploring alternative policy options 3.3% 0.0% Not adequately sensitive to political/social realities in Swaziland 18.9% 26.5% Not enough public disclosure of its work 38.9% 32.4% Arrogant in its approach 1.1% 5.9% Not aligned with country priorities 2.2% 5.9% The credibility of its knowledge/data 1.1% 0.0% World Bank Group’s processes too complex 16.7% 8.8% Not willing to honestly criticize policies and reform efforts in the country 11.1% 17.6% Too influenced by developed countries 17.8% 8.8% Imposing technocratic solutions without regard to political realities 6.7% 5.9% World Bank Group’s processes too slow 8.9% 2.9% Not focused enough on implementation of projects/programs 5.6% 2.9% Too bureaucratic in its operational policies and procedures 8.9% 8.8% Not aligned with other donors’ work 1.1% 0.0% Not collaborating enough with non-state actors 13.3% 8.8% Not client focused 1.1% 0.0% Other 7.8% 5.9% Don’t know 7.8% 17.6% Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Swaziland? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Hhohho Region Other Capacity development 32.2% 26.3% Policy based lending/budget support to the Government 26.7% 15.8% Knowledge products/services 12.2% 13.2% Investment lending 46.7% 42.1% Technical assistance 34.4% 52.6% Reimbursable advisory services 3.3% 0.0% Trust Fund management 3.3% 0.0% Other 3.3% 0.0% Don’t know 14.4% 18.4% 95 The World Bank Group Swaziland Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Hhohho Region Other Academia/think tanks/research institutes 24.4% 31.6% Donor community 24.4% 13.2% Media 6.7% 7.9% NGOs* 18.9% 39.5% Local Government 28.9% 13.2% Private sector* 41.1% 21.1% Parliament 13.3% 13.2% Community Based Organizations* 8.9% 36.8% Beneficiaries 8.9% 2.6% Foundations 0.0% 2.6% Faith based organizations 2.2% 2.6% Public enterprises/parastatal companies 10.0% 5.3% Other 4.4% 2.6% Don’t know 2.2% 2.6% *Significantly different between locations To what extent do you agree with the following statements about the World Bank Group’s work in Swaziland? (1-Strongly disagree, 10-Strongly agree) Hhohho Region Other N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 84 7.11 1.93 28 7.00 2.49 development in Swaziland The World Bank Group’s work is aligned with what I consider 81 6.85 2.01 28 6.61 2.31 the development priorities for Swaziland The World Bank Group supports programs and strategies that 81 7.31 1.91 24 6.04 2.56 are realistic for Swaziland* The World Bank Group treats clients and stakeholders in 72 7.79 1.88 24 6.83 2.33 Swaziland with respect* *Significantly different between locations To what extent is the World Bank Group an effective development partner in Swaziland, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Hhohho Region Other N Mean SD N Mean SD Responsiveness 72 6.61 1.87 23 6.61 2.50 Flexibility (in terms of the institution’s products and services) 68 5.76 2.02 18 5.17 2.01 Flexibility (in terms of changing country circumstances) 61 5.89 2.12 22 5.45 2.15 Being inclusive 67 6.45 1.84 19 6.11 2.94 Openness (sharing data and other information) 73 6.79 2.27 23 6.96 2.82 Staff accessibility 69 6.17 2.36 20 5.45 2.76 Straightforwardness and honesty 76 7.34 1.98 23 6.61 2.71 Ease of access to the people at the World Bank Group who are 64 6.44 2.51 13 5.31 2.75 making decisions important to my work Collaboration with civil society 55 5.56 2.19 19 5.16 3.53 Collaboration with the Government 76 7.95 1.80 23 7.57 2.39 Collaboration with other donors and development partners 62 7.16 1.53 18 7.22 2.53 Collaboration with the private sector 55 5.56 2.17 16 5.81 3.04 The speed in which it gets things accomplished on the ground 65 6.08 2.22 18 6.17 2.53 Being a long-term partner 74 7.58 2.10 22 7.73 2.21 96 The World Bank Group Swaziland Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To be a more effective development partner in Swaziland, do you believe that the World Bank Group should have… ? (Select only ONE response) Percentage of Respondents Hhohho Region Other More local presence 79.1% 88.9% The current level of local presence is adequate 13.2% 5.6% Less local presence 2.2% 2.8% Don't know 5.5% 2.8% When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Hhohho Region Other The World Bank Group does not do adequate follow through/follow-up 16.1% 3.1% There is not an adequate level of citizen/civil society participation* 26.4% 56.3% The World Bank Group is not sensitive enough to political/social realities on the ground 20.7% 18.8% Lack of/inadequate levels of capacity in Government 37.9% 28.1% Poor donor coordination 5.7% 0.0% The World Bank Group works too slowly 8.0% 6.3% The Government works inefficiently 25.3% 34.4% Political pressures and obstacles 16.1% 28.1% Reforms are not well thought out in light of country challenges 24.1% 12.5% Other 6.9% 3.1% *Significantly different between locations 97 The World Bank Group Swaziland Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Swaziland? (1-Not important at all, 10-Very important) Hhohho Region Other N Mean SD N Mean SD Anti corruption 86 8.07 2.26 35 8.57 2.32 Information and communications technology 89 7.89 2.21 32 8.00 2.24 Transport 86 7.44 2.26 34 6.82 2.58 Reduction of crime and violence 83 6.19 2.59 33 5.85 2.84 Law and justice 84 7.57 2.60 33 7.94 3.09 Urban development 88 7.53 2.07 35 6.86 2.32 Environmental sustainability 87 7.47 2.26 35 7.89 2.22 Regulatory framework 86 8.58 1.51 34 8.68 2.07 Local governance and institutions 87 7.94 2.05 35 7.43 2.58 Poverty reduction 91 8.99 1.54 36 9.06 1.49 Gender equity 89 7.40 2.24 36 7.97 2.34 Domestic private sector development 87 8.34 1.74 35 8.00 1.91 Foreign direct investment 86 8.44 1.84 35 8.80 1.57 Water and sanitation 85 8.04 1.97 34 7.74 2.40 Trade and exports 86 8.15 1.60 34 7.59 2.08 Economic growth 90 8.99 1.51 36 8.69 1.58 Energy* 88 8.19 1.90 35 7.40 2.17 Disaster management 87 6.90 2.49 34 6.44 2.38 Public sector governance/reform 88 8.91 1.57 34 9.26 1.19 Job creation/employment 87 8.47 2.05 36 8.03 2.36 Financial markets 81 7.93 1.94 32 7.56 1.72 Equality of opportunity 85 7.34 2.24 35 7.83 2.22 Health 89 8.54 1.83 36 8.50 1.89 Rural development 87 8.57 1.58 35 8.49 1.70 Global/regional integration 84 7.88 2.09 33 7.45 2.15 Food security 88 8.24 1.89 36 8.86 1.62 Education 86 8.59 1.92 36 8.72 1.78 Social protection 87 7.23 2.27 34 6.76 2.65 Climate change 90 7.32 2.27 34 7.21 2.57 Agricultural development 89 8.96 1.43 36 8.89 1.26 Natural resource management 85 7.59 2.49 35 7.26 2.36 *Significantly different between locations 98 The World Bank Group Swaziland Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Swaziland? (1-Not effective at all, 10-Very effective) Hhohho Region Other N Mean SD N Mean SD Transport 39 5.95 2.82 15 6.80 2.88 Local governance and institutions 54 7.17 2.25 16 6.50 2.19 Regulatory framework 55 7.29 1.90 18 6.89 2.22 Health 63 7.87 1.58 17 7.24 2.02 Poverty reduction* 49 7.02 2.14 15 5.67 2.66 Domestic private sector development 40 6.05 2.22 15 5.00 2.70 Foreign direct investment 40 6.40 2.26 13 6.08 2.81 Trade and exports 39 6.87 2.00 15 5.87 2.45 Economic growth 50 6.90 2.30 19 6.37 2.87 Energy 35 5.66 2.39 12 5.00 3.07 Public sector governance/reform 58 6.98 2.18 21 6.52 2.82 Job creation/employment 42 5.48 2.42 13 5.38 2.72 Education 48 6.85 2.42 13 6.00 2.89 Social protection 45 6.49 2.32 13 5.31 2.63 Agricultural development 41 6.80 2.48 19 6.47 2.50 *Significantly different between locations Where are the World Bank Group’s decisions made primarily that support the program in Swaziland? (Select only ONE response)* Percentage of Respondents Hhohho Region Other At the Headquarters (in Washington D.C.) 37.4% 21.6% In the country 5.5% 13.5% At the regional office (in Pretoria) 14.3% 2.7% Don’t know 42.9% 62.2% *Significantly different between locations Hhohho Region Other N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 76 6.88 1.95 25 6.16 1.89 achieve development results in Swaziland? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Swaziland? (1-Strongly disagree, 10-Strongly agree) Hhohho Region Other N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs 63 6.00 2.24 18 5.67 2.52 of Swaziland The World Bank Group meets Swaziland’s needs for knowledge 71 6.48 1.97 23 6.61 2.02 services Hhohho Region Other N Mean SD N Mean SD To what extent do you believe the World Bank Group measures 54 6.41 2.02 13 6.08 2.29 and corrects its work in real time in Swaziland? (1-To no degree at all, 10-To a very significant degree) 99 The World Bank Group Swaziland Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Percentage of Respondents Hhohho Region Other Weekly 7.7% 0.0% Monthly 9.9% 5.3% A few times a year 40.7% 36.8% Rarely 23.1% 15.8% Never 18.7% 42.1% *Significantly different between locations In Swaziland, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Hhohho Region Other N Mean SD N Mean SD Are timely 64 5.91 2.21 18 6.50 2.15 Include appropriate level of stakeholder involvement during 66 6.52 1.99 15 5.93 2.58 preparation Are relevant to Swaziland’s development priorities 76 7.17 1.75 23 6.83 2.62 Lead to practical solutions 73 6.64 1.82 21 5.86 2.17 Are accessible (well written and easy to understand) 69 6.77 2.04 18 6.89 2.30 Are source of relevant information on global good practices 72 7.47 1.92 22 7.59 2.28 Enhance your knowledge and/or skills 75 7.39 2.04 22 7.00 2.78 Are adequately disseminated 71 5.79 2.30 20 4.80 2.28 Are translated enough into local language 61 3.75 3.02 16 2.31 1.89 Are adaptable to Swaziland’s specific development challenges 73 6.73 2.07 23 5.83 2.50 and country circumstances Hhohho Region Other N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 75 7.12 2.00 26 6.27 2.15 development results in your country? Overall, how would you rate the technical quality of the World 79 7.80 1.75 22 7.64 1.97 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving Swaziland’s development challenges? (1-To no degree at all, 10-To a very significant degree) Hhohho Region Other N Mean SD N Mean SD Conceptualization* 70 7.47 2.03 23 6.39 2.21 Design* 70 7.59 1.65 21 6.62 2.13 Implementation 67 7.27 1.90 21 6.33 2.22 Evaluation 62 7.42 1.80 21 7.14 2.17 *Significantly different between locations 100 The World Bank Group Swaziland Country Opinion Survey 2014 E. Working with the World Bank Group (continued) To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Hhohho Region Other N Mean SD N Mean SD The World Bank Group disburses funds promptly 47 6.45 2.64 14 6.07 2.62 The World Bank Group effectively monitors and evaluates the 68 7.54 1.76 21 7.81 2.11 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 59 6.42 2.28 19 7.00 2.31 timely fashion The World Bank Group’s “Safeguard Policy� requirements are 47 6.83 2.11 10 7.00 2.87 reasonable The World Bank Group’s conditions on its lending are 55 6.65 2.15 17 6.29 2.82 reasonable The World Bank Group takes decisions quickly in Swaziland 52 5.96 2.34 13 4.69 2.21 Working with the World Bank Group increases Swaziland’s 72 7.60 1.77 19 7.63 2.65 institutional capacity The World Bank Group ensures consistency and continuity 48 6.65 2.29 10 6.70 2.45 through staff changes Where country systems are adequate, the World Bank Group 41 6.61 2.53 9 7.00 2.87 makes appropriate use of them The World Bank Group provides effective implementation 65 7.71 1.79 18 7.83 2.36 support Which of the following best describes the way the World Bank Group operates in Swaziland? (Select only ONE response)* Percentage of Respondents Hhohho Region Other The World Bank Group takes too much risk in Swaziland 0.0% 0.0% The World Bank Group does not take enough risk in Swaziland 34.6% 9.1% The World Bank Group’s approach to risk is appropriate 28.2% 33.3% Don’t know 37.2% 57.6% *Significantly different between locations F. The Future Role of the World Bank Group in Swaziland (continued) Which of the following SHOULD the World Bank Group do to make itself of greater value in Swaziland? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Hhohho Region Other Provide more adequate data/knowledge/statistics/figures on Swaziland’s economy 19.3% 25.7% Collaborate more effectively with Government clients 28.4% 25.7% Offer more innovative financial products 23.9% 22.9% Improve the competitiveness of its financing compared to markets 5.7% 5.7% Reach out more to groups outside of Government* 29.5% 54.3% Improve the quality of its experts as related to Swaziland’s specific challenges 13.6% 8.6% Offer more innovative knowledge services 4.5% 5.7% Ensure greater selectivity in its work 1.1% 0.0% Increase the level of capacity development in the country 23.9% 28.6% Reduce the complexity of obtaining World Bank Group financing 29.5% 14.3% Work faster 4.5% 0.0% Other 5.7% 5.7% *Significantly different between locations 101 The World Bank Group Swaziland Country Opinion Survey 2014 F. The Future Role of the World Bank Group in Swaziland (continued) When considering the combination of services that the World Bank Group offers in Swaziland, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Swaziland? (Select only ONE response) Percentage of Respondents Hhohho Region Other Financial services 33.7% 11.1% Knowledge products 12.0% 16.7% Convening services 37.3% 55.6% None of the above 0.0% 0.0% The combination is appropriate for Swaziland 7.2% 11.1% Don't know 9.6% 5.6% G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Swaziland? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Hhohho Region Other Local newspapers* 84.9% 68.4% International newspapers (incl. South African newspapers) 8.6% 10.5% Local radio* 16.1% 2.6% International radio (incl. South African radio) 1.1% 2.6% Local television 9.7% 7.9% International television (incl. South African television) 12.9% 21.1% Periodicals 10.8% 18.4% Internet 32.3% 42.1% Social media (e.g., Facebook, Twitter, YouTube, Flickr) 2.2% 2.6% Blogs 1.1% 0.0% Mobile phones 0.0% 2.6% Instant messaging 0.0% 0.0% Other 4.3% 5.3% *Significantly different between locations How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Hhohho Region Other Blogs 3.2% 2.6% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 30.1% 15.8% e-Newsletters 28.0% 39.5% Instant messaging 4.3% 2.6% World Bank Group’s seminars/workshops/conferences 41.9% 44.7% World Bank Group’s publications and other written materials 38.7% 39.5% Mobile phones 5.4% 0.0% Social media (e.g., Facebook, Twitter, YouTube, Flickr) 2.2% 0.0% World Bank Group’s website 32.3% 39.5% Other 1.1% 2.6% Are you aware of the World Bank Group’s Access to Information Policy under which the WBG will now disclose any information in its possession that is not on a list of exceptions? Percentage of Respondents Hhohho Region Other Yes 12.4% 2.8% No 87.6% 97.2% 102 The World Bank Group Swaziland Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Have you requested information from the World Bank Group on its activities in the past year?* Percentage of Respondents Hhohho Region Other Yes 24.4% 5.7% No 75.6% 94.3% *Significantly different between locations Were you able to obtain this information? Percentage of Respondents Hhohho Region Other Yes 86.4% 100.0% No 13.6% 0.0% Do you have access to the Internet? Percentage of Respondents Hhohho Region Other Yes 97.8% 97.2% No 2.2% 2.8% Do you use/have you used the World Bank Group website? Percentage of Respondents Hhohho Region Other Yes 62.9% 45.9% No 37.1% 54.1% Which do you primarily use? Percentage of Respondents Hhohho Region Other The World Bank Group’s country website 26.5% 26.1% The World Bank Group’s main website 73.5% 73.9% Which Internet connection do you use primarily when visiting a World Bank Group website?* Percentage of Respondents Hhohho Region Other High speed (i.e., ADSL) 89.0% 65.4% USB dongle attached to laptop or desktop computer 8.2% 23.1% Mobile device 2.7% 11.5% *Significantly different between locations Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Hhohho Region Other N Mean SD N Mean SD I use/consult World Bank Group's data more often than I did a 78 4.96 2.81 28 4.50 2.63 few years ago I find the World Bank Group's websites easy to navigate 68 6.94 2.21 22 6.41 2.79 I find the information on the World Bank Group's websites useful 66 7.62 1.84 21 7.38 2.75 The World Bank Group's social media channels are valuable 27 6.11 3.02 7 4.00 2.77 sources of information about the institution When I need information from the World Bank Group I know how 67 6.12 3.18 21 4.38 3.26 to find it* The World Bank Group is responsive to my information requests 50 7.14 2.45 7 6.43 2.94 and inquiries *Significantly different between locations 103 The World Bank Group Swaziland Country Opinion Survey 2014 H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country?* Percentage of Respondents Hhohho Region Other Yes 46.2% 18.4% No 53.8% 81.6% *Significantly different between locations Which of the following agencies of the World Bank Group do you primarily engage with in Swaziland? (Select only ONE response)* Percentage of Respondents Hhohho Region Other The World Bank (IBRD) 73.6% 25.0% The International Finance Corporation (IFC) 11.1% 12.5% The Multilateral Investment Guarantee Agency (MIGA) 0.0% 0.0% Other 15.3% 62.5% *Significantly different between locations Do your projects involve both the World Bank and the IFC? Percentage of Respondents Hhohho Region Other Yes 12.7% 4.2% No 87.3% 95.8% If yes, what was your view on the two institutions working together in Swaziland? (Select only ONE response) Percentage of Respondents Hhohho Region Other Working well together 60.0% 100.0% Collaborating but needs improvement 30.0% 0.0% In conflict 0.0% 0.0% Other 0.0% 0.0% Don’t know 10.0% 0.0% Which of the following describes most of your exposure to the World Bank Group in Swaziland? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Hhohho Region Other Observer (i.e., follow in media, discuss in informal conversations, etc.)* 16.3% 46.9% Use World Bank Group reports/data 31.4% 34.4% Engage in World Bank Group related/sponsored events/activities 24.4% 12.5% Collaborate as part of my professional duties* 39.5% 18.8% Use World Bank Group website for information, data, research, etc. 27.9% 34.4% *Significantly different between locations 104 The World Bank Group Swaziland Country Opinion Survey 2014 Appendix D: Responses to All Questions by Levels of Collaboration Collaborators N=54  Non-Collaborators N=81 A. General Issues facing Swaziland In general would you say that Swaziland is headed in ...? Percentage of Respondents Collaborators Non-collaborators The right direction 50.0% 49.3% The wrong direction 14.3% 26.7% Not sure 35.7% 24.0% Listed below are a number of development priorities in Swaziland. Please identify which of the following you consider the most important development priorities in Swaziland? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Collaborators Non-collaborators Social protection* 18.5% 6.3% Transport 1.9% 3.8% Public sector governance/reform 40.7% 30.4% Global/regional integration 0.0% 0.0% Gender equity 7.4% 8.9% Domestic private sector development 5.6% 7.6% Foreign direct investment 9.3% 15.2% Water and sanitation 3.7% 2.5% Anti corruption 3.7% 11.4% Job creation/employment* 9.3% 26.6% Rural development 3.7% 7.6% Financial markets 0.0% 0.0% Urban development* 5.6% 0.0% Environmental sustainability* 5.6% 0.0% Equality of opportunity 3.7% 1.3% Health 35.2% 22.8% Education 38.9% 38.0% Poverty reduction 35.2% 31.6% Energy* 0.0% 10.1% Food security 11.1% 8.9% Climate change 1.9% 1.3% Agricultural development 11.1% 16.5% Trade and exports 0.0% 0.0% Reduction of crime and violence 0.0% 1.3% Economic growth 16.7% 20.3% Law and justice 13.0% 16.5% Regulatory framework 0.0% 1.3% Natural resource management 0.0% 0.0% Disaster management 0.0% 0.0% Information and communications technology 0.0% 3.8% Local governance and institutions 14.8% 6.3% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 105 The World Bank Group Swaziland Country Opinion Survey 2014 A. General Issues facing Swaziland (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Swaziland? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Collaborators Non-collaborators Water and sanitation 7.4% 11.3% Equality of opportunity* 24.1% 11.3% Economic growth 48.1% 36.3% Climate change 0.0% 0.0% Global/regional integration 0.0% 1.3% Gender equity 5.6% 10.0% Rural development 16.7% 30.0% Urban development 0.0% 0.0% Regulatory framework 5.6% 1.3% Social protection 9.3% 7.5% Law and justice 1.9% 1.3% Transport 3.7% 2.5% Reduction of crime and violence 0.0% 0.0% Information and communications technology 0.0% 2.5% Anti corruption 0.0% 6.3% Local governance and institutions 11.1% 5.0% Domestic private sector development 14.8% 11.3% Foreign direct investment* 16.7% 3.8% Education 27.8% 33.8% Energy 0.0% 3.8% Public sector governance/reform 16.7% 16.3% Natural resource management 0.0% 2.5% Environmental sustainability 1.9% 1.3% Disaster management 0.0% 1.3% Health 16.7% 13.8% Agricultural development 14.8% 22.5% Job creation/employment 40.7% 40.0% Financial markets 0.0% 0.0% Trade and exports 0.0% 1.3% Food security 16.7% 21.3% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 106 The World Bank Group Swaziland Country Opinion Survey 2014 A. General Issues facing Swaziland (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Swaziland? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Collaborators Non-collaborators Energy 3.8% 10.0% Gender equity 1.9% 5.0% Equality of opportunity 3.8% 8.8% Social protection 3.8% 1.3% Global/regional integration 3.8% 5.0% Climate change 1.9% 1.3% Anti corruption* 5.7% 17.5% Disaster management 0.0% 0.0% Rural development 9.4% 12.5% Foreign direct investment 39.6% 30.0% Urban development* 9.4% 0.0% Water and sanitation 1.9% 1.3% Education 17.0% 26.3% Information and communications technology 3.8% 13.8% Regulatory framework 3.8% 2.5% Local governance and institutions* 9.4% 1.3% Trade and exports 26.4% 18.8% Public sector governance/reform 28.3% 23.8% Domestic private sector development 26.4% 25.0% Job creation/employment 30.2% 27.5% Agricultural development 32.1% 41.3% Food security 1.9% 2.5% Transport 3.8% 1.3% Natural resource management 5.7% 7.5% Environmental sustainability* 5.7% 0.0% Health 9.4% 5.0% Law and justice 1.9% 2.5% Reduction of crime and violence 0.0% 2.5% Financial markets 3.8% 3.8% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Swaziland? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-collaborators Better employment opportunities for young people 18.2% 21.7% Better employment opportunities for women 2.3% 7.2% Greater access to micro-finance for the poor 11.4% 10.1% Greater voice and participation for citizens to help ensure greater accountability 25.0% 31.9% Greater access to health and nutrition for citizens 4.5% 7.2% Better entrepreneurial opportunities 36.4% 29.0% A growing middle class 4.5% 8.7% Better opportunity for the poor who live in rural areas 6.8% 15.9% Better opportunity for the poor who live in urban areas 0.0% 1.4% Consistent economic growth 31.8% 21.7% More reliable social safety net 4.5% 4.3% Greater equity of fiscal policy 18.2% 11.6% Education and training that better ensure job opportunity 25.0% 24.6% Better quality public services 4.5% 2.9% Other 4.5% 1.4% 107 The World Bank Group Swaziland Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group Currently, do you professionally collaborate/work with the Yes No World Bank Group in your country? N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 54 7.00 2.08 80 5.25 2.42 Swaziland?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Currently, do you professionally collaborate/work with the Yes No World Bank Group in your country? N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 45 6.89 1.89 65 5.62 2.18 effectiveness in Swaziland.* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Currently, do you professionally collaborate/work with the Yes No World Bank Group in your country? N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Swaziland solve its most complicated 47 7.85 1.72 55 6.96 2.13 development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally When thinking about how the World Bank Group can have the most impact on development results in Swaziland, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Swaziland? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Collaborators Non-collaborators Social protection 11.1% 11.1% Public sector governance/reform 40.7% 44.4% Transport 3.7% 4.9% Poverty reduction 25.9% 27.2% Global/regional integration 1.9% 2.5% Gender equity 7.4% 4.9% Reduction of crime and violence 0.0% 0.0% Domestic private sector development 5.6% 8.6% Rural development* 3.7% 16.0% Foreign direct investment 3.7% 6.2% Water and sanitation 5.6% 3.7% Energy* 0.0% 8.6% Job creation/employment 20.4% 22.2% Financial markets 1.9% 3.7% Urban development 9.3% 2.5% Environmental sustainability* 7.4% 0.0% Equality of opportunity 1.9% 3.7% Health* 29.6% 13.6% Education 22.2% 22.2% Food security 3.7% 4.9% Climate change 1.9% 3.7% Agricultural development 24.1% 25.9% Local governance and institutions 7.4% 4.9% Trade and exports 5.6% 3.7% Economic growth 29.6% 19.8% Law and justice 5.6% 7.4% Regulatory framework 3.7% 6.2% Natural resource management 1.9% 3.7% Anti corruption 1.9% 7.4% Information and communications technology 1.9% 3.7% Disaster management 1.9% 0.0% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 108 The World Bank Group Swaziland Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Swaziland? Greatest Value Percentage of Respondents Collaborators Non-collaborators Convening/facilitating 0.0% 1.4% Data 0.0% 6.9% Policy advice, studies, analyses 25.5% 34.7% Financial resources* 38.3% 19.4% Capacity development 12.8% 23.6% Technical assistance 17.0% 11.1% Mobilizing third party financial resources 4.3% 1.4% Donor coordination 0.0% 1.4% Linkage to non-Bank expertise (i.e., South-South knowledge sharing) 0.0% 0.0% Other 2.1% 0.0% nd 2 Greatest Value Percentage of Respondents Collaborators Non-collaborators Convening/facilitating 6.4% 1.4% Data 0.0% 2.8% Policy advice, studies, analyses 21.3% 13.9% Financial resources 12.8% 20.8% Capacity development 17.0% 13.9% Technical assistance 31.9% 25.0% Mobilizing third party financial resources* 2.1% 12.5% Donor coordination 4.3% 2.8% Linkage to non-Bank expertise (i.e., South-South knowledge sharing) 2.1% 6.9% Other 2.1% 0.0% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally How effectively do the World Bank Group’s activities below support Swaziland’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with the Yes No World Bank Group in your country? N Mean SD N Mean SD Convening/facilitating 42 6.36 2.52 53 5.57 2.23 Data* 44 7.41 1.74 52 6.50 2.29 Policy advice, studies, analyses* 41 8.17 1.26 57 7.11 2.30 Financial resources* 46 7.76 2.15 62 6.56 2.32 Technical assistance* 47 7.96 1.78 59 6.95 2.36 Mobilizing third party financial resources 31 6.94 2.22 40 5.95 2.29 Donor coordination 34 6.44 2.54 42 5.83 2.42 Linkage to non-Bank expertise (i.e., South-South knowledge 32 6.50 2.33 36 5.39 2.54 sharing) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally The World Bank Group can provide capacity building support in a number of ways in Swaziland. To which degree would Swaziland benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the Yes No World Bank Group in your country? N Mean SD N Mean SD Groups outside of government to help them more effectively 48 8.15 2.19 76 8.09 2.17 engage and participate in development efforts The public sector, related to implementation of specific 53 8.47 1.68 81 8.04 1.89 development projects on the ground The public sector, related to changing institutions 52 8.17 2.02 73 7.71 2.14 The private sector, related to institutional and policy change 51 8.14 1.67 75 8.04 1.98 109 The World Bank Group Swaziland Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Swaziland? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with the Yes No World Bank Group in your country? N Mean SD N Mean SD Project implementation 42 7.36 1.92 46 7.04 2.00 Citizen engagement* 30 6.70 2.00 37 4.84 2.60 Policy design 33 7.67 1.76 45 6.96 1.66 *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally When thinking about how to improve capacity building in Swaziland to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Currently, do you professionally collaborate/work with the Yes No World Bank Group in your country? N Mean SD N Mean SD Project implementation 48 8.46 1.44 59 8.37 2.02 Citizen engagement 45 8.51 1.42 56 8.52 1.82 Policy design 45 8.96 1.31 62 8.81 1.35 Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Swaziland? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-collaborators Staff too inaccessible 3.9% 10.5% Not exploring alternative policy options 2.0% 2.6% Not adequately sensitive to political/social realities in Swaziland 19.6% 22.4% Not enough public disclosure of its work 31.4% 44.7% Arrogant in its approach 3.9% 1.3% Not aligned with country priorities 3.9% 2.6% The credibility of its knowledge/data 3.9% 0.0% World Bank Group’s processes too complex 21.6% 9.2% Not willing to honestly criticize policies and reform efforts in the country 9.8% 14.5% Too influenced by developed countries 15.7% 14.5% Imposing technocratic solutions without regard to political realities 5.9% 7.9% World Bank Group’s processes too slow* 15.7% 3.9% Not focused enough on implementation of projects/programs 2.0% 6.6% Too bureaucratic in its operational policies and procedures* 17.6% 2.6% Not aligned with other donors’ work 0.0% 1.3% Not collaborating enough with non-state actors 7.8% 14.5% Not client focused 0.0% 1.3% Other 11.8% 3.9% Don’t know 5.9% 11.8% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Swaziland? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-collaborators Capacity development 26.4% 33.3% Policy based lending/budget support to the Government 26.4% 21.8% Knowledge products/services 11.3% 15.4% Investment lending 54.7% 41.0% Technical assistance 32.1% 44.9% Reimbursable advisory services 3.8% 1.3% Trust Fund management 1.9% 2.6% Other 3.8% 1.3% Don’t know 15.1% 14.1% 110 The World Bank Group Swaziland Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-collaborators Academia/think tanks/research institutes 20.4% 31.6% Donor community 22.2% 19.0% Media 1.9% 10.1% NGOs 31.5% 21.5% Local Government* 33.3% 17.7% Private sector 37.0% 32.9% Parliament 9.3% 15.2% Community Based Organizations* 9.3% 22.8% Beneficiaries 5.6% 7.6% Foundations 0.0% 1.3% Faith based organizations 3.7% 1.3% Public enterprises/parastatal companies 5.6% 10.1% Other 5.6% 2.5% Don’t know 3.7% 2.5% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally To what extent do you agree with the following statements about the World Bank Group’s work in Swaziland? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the Yes No World Bank Group in your country? N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 46 7.50 2.11 70 6.80 2.00 development in Swaziland The World Bank Group’s work is aligned with what I consider 47 7.53 1.98 66 6.27 2.09 the development priorities for Swaziland* The World Bank Group supports programs and strategies that 45 7.33 2.20 64 6.69 2.07 are realistic for Swaziland The World Bank Group treats clients and stakeholders in 44 8.14 1.77 56 7.18 2.12 Swaziland with respect* *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally To what extent is the World Bank Group an effective development partner in Swaziland, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the Yes No World Bank Group in your country? N Mean SD N Mean SD Responsiveness* 44 7.11 1.88 54 6.15 2.05 Flexibility (in terms of the institution’s products and services) 41 5.68 2.05 49 5.57 2.02 Flexibility (in terms of changing country circumstances) 39 6.05 2.13 46 5.54 2.14 Being inclusive* 40 6.98 1.83 50 5.88 2.17 Openness (sharing data and other information)* 44 7.55 2.30 55 6.16 2.33 Staff accessibility* 41 7.02 2.40 52 5.31 2.31 Straightforwardness and honesty* 46 7.85 1.78 57 6.65 2.33 Ease of access to the people at the World Bank Group who are 39 7.44 2.22 42 5.14 2.34 making decisions important to my work* Collaboration with civil society* 28 6.71 2.21 48 4.73 2.57 Collaboration with the Government* 44 8.43 1.37 58 7.43 2.19 Collaboration with other donors and development partners* 34 7.74 1.44 48 6.88 1.95 Collaboration with the private sector 26 5.96 2.54 46 5.43 2.27 The speed in which it gets things accomplished on the ground 41 6.22 2.23 45 5.78 2.35 Being a long-term partner 40 7.90 1.91 58 7.41 2.28 *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 111 The World Bank Group Swaziland Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To be a more effective development partner in Swaziland, do you believe that the World Bank Group should have… ? (Select only ONE response) Percentage of Respondents Collaborators Non-collaborators More local presence 80.0% 83.8% The current level of local presence is adequate 14.0% 10.0% Less local presence 4.0% 1.3% Don't know 2.0% 5.0% When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-collaborators The World Bank Group does not do adequate follow through/follow-up 16.3% 12.2% There is not an adequate level of citizen/civil society participation* 22.4% 43.2% The World Bank Group is not sensitive enough to political/social realities on the ground* 10.2% 25.7% Lack of/inadequate levels of capacity in Government* 46.9% 28.4% Poor donor coordination 6.1% 2.7% The World Bank Group works too slowly 12.2% 4.1% The Government works inefficiently 30.6% 25.7% Political pressures and obstacles 14.3% 24.3% Reforms are not well thought out in light of country challenges 20.4% 21.6% Other 8.2% 2.7% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 112 The World Bank Group Swaziland Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Swaziland? (1-Not important at all, 10-Very important) Currently, do you professionally collaborate/work with the Yes No World Bank Group in your country? N Mean SD N Mean SD Anti corruption 48 8.35 2.09 76 8.16 2.35 Information and communications technology 49 7.76 2.21 74 8.04 2.19 Transport 49 7.45 2.16 74 7.03 2.47 Reduction of crime and violence 49 5.65 2.46 71 6.13 2.79 Law and justice 48 7.35 2.71 73 7.58 2.92 Urban development 50 7.68 2.14 77 7.00 2.19 Environmental sustainability 50 7.34 2.37 76 7.63 2.17 Regulatory framework 49 8.63 1.45 74 8.55 1.82 Local governance and institutions 50 7.98 2.21 75 7.51 2.23 Poverty reduction 51 8.92 1.49 79 9.05 1.53 Gender equity 50 7.40 2.19 78 7.74 2.29 Domestic private sector development 50 8.22 1.81 75 8.28 1.78 Foreign direct investment 49 8.67 1.69 75 8.48 1.77 Water and sanitation 49 7.84 2.03 73 7.85 2.22 Trade and exports 48 8.06 1.81 75 7.95 1.68 Economic growth 50 9.16 1.13 79 8.75 1.71 Energy 48 7.79 1.89 78 7.99 2.14 Disaster management 50 6.70 2.47 74 6.55 2.53 Public sector governance/reform 51 9.06 1.26 74 8.89 1.63 Job creation/employment 49 8.49 1.92 77 8.26 2.25 Financial markets 45 7.93 1.94 71 7.69 1.87 Equality of opportunity 48 7.50 2.13 75 7.43 2.31 Health 51 8.61 1.87 78 8.33 1.91 Rural development 48 8.81 1.28 77 8.35 1.74 Global/regional integration 47 7.60 2.13 73 7.75 2.13 Food security 48 8.21 1.82 79 8.43 1.95 Education 50 8.32 2.04 76 8.66 1.89 Social protection 49 7.37 2.25 75 6.85 2.53 Climate change 50 7.10 2.38 77 7.26 2.37 Agricultural development 50 8.90 1.50 78 8.91 1.32 Natural resource management 48 7.44 2.27 75 7.52 2.52 113 The World Bank Group Swaziland Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Swaziland? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with the Yes No World Bank Group in your country? N Mean SD N Mean SD Transport 17 7.06 2.68 36 5.92 2.77 Local governance and institutions 37 7.22 2.08 36 6.44 2.42 Regulatory framework* 29 7.79 1.66 47 6.77 2.15 Health 35 8.03 1.46 48 7.44 1.80 Poverty reduction 25 7.40 1.71 43 6.33 2.51 Domestic private sector development 20 6.50 2.31 37 5.46 2.30 Foreign direct investment 18 7.11 1.97 37 6.00 2.36 Trade and exports 18 7.11 2.14 37 6.38 1.98 Economic growth 27 7.41 2.24 45 6.42 2.52 Energy 15 6.13 2.36 32 5.28 2.53 Public sector governance/reform* 32 7.63 1.76 50 6.34 2.54 Job creation/employment 20 6.30 2.23 36 5.08 2.37 Education* 23 7.87 2.01 38 5.97 2.51 Social protection* 23 7.43 1.80 37 5.38 2.49 Agricultural development 21 7.43 2.06 41 6.37 2.47 *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Where are the World Bank Group’s decisions made primarily that support the program in Swaziland? (Select only ONE response)* Percentage of Respondents Collaborators Non-collaborators At the Headquarters (in Washington D.C.) 49.0% 23.8% In the country 13.7% 3.8% At the regional office (in Pretoria) 13.7% 11.3% Don’t know 23.5% 61.3% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Currently, do you professionally collaborate/work with the Yes No World Bank Group in your country? N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 45 7.31 1.73 60 6.22 2.02 achieve development results in Swaziland?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally To what extent do you agree with the following statements about the World Bank Group in Swaziland? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the Yes No World Bank Group in your country? N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs 37 6.70 2.13 47 5.30 2.24 of Swaziland* The World Bank Group meets Swaziland’s needs for knowledge 40 6.95 1.75 57 6.05 2.07 services* *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Currently, do you professionally collaborate/work with the Yes No World Bank Group in your country? N Mean SD N Mean SD To what extent do you believe the World Bank Group measures 38 6.61 1.92 32 6.09 2.19 and corrects its work in real time in Swaziland? (1-To no degree at all, 10-To a very significant degree) 114 The World Bank Group Swaziland Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Percentage of Respondents Collaborators Non-collaborators Weekly 13.5% 0.0% Monthly 17.3% 3.7% A few times a year 48.1% 35.8% Rarely 15.4% 23.5% Never 5.8% 37.0% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally In Swaziland, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the Yes No World Bank Group in your country? N Mean SD N Mean SD Are timely 40 6.25 2.19 46 5.85 2.15 Include appropriate level of stakeholder involvement during 39 6.95 1.79 46 5.96 2.21 preparation* Are relevant to Swaziland’s development priorities 46 7.50 1.83 57 6.84 2.03 Lead to practical solutions 44 6.82 1.81 54 6.11 1.97 Are accessible (well written and easy to understand) 44 7.11 1.82 47 6.43 2.29 Are source of relevant information on global good practices* 44 7.93 1.66 53 7.11 2.16 Enhance your knowledge and/or skills* 46 8.00 1.55 55 6.76 2.49 Are adequately disseminated* 41 6.46 1.98 53 4.85 2.27 Are translated enough into local language 34 4.15 2.96 45 2.93 2.66 Are adaptable to Swaziland’s specific development challenges 44 7.18 2.03 55 6.04 2.18 and country circumstances* *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Currently, do you professionally collaborate/work with the Yes No World Bank Group in your country? N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 47 7.36 1.92 59 6.56 2.06 development results in your country?* Overall, how would you rate the technical quality of the World 49 8.06 1.56 56 7.48 1.89 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving Swaziland’s development challenges? (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the Yes No World Bank Group in your country? N Mean SD N Mean SD Conceptualization 44 7.57 1.62 53 6.87 2.33 Design* 46 7.78 1.33 49 6.96 2.04 Implementation* 44 7.41 1.76 48 6.52 2.23 Evaluation 40 7.35 1.66 47 7.15 2.17 *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 115 The World Bank Group Swaziland Country Opinion Survey 2014 E. Working with the World Bank Group (continued) To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the Yes No World Bank Group in your country? N Mean SD N Mean SD The World Bank Group disburses funds promptly 35 6.80 2.53 29 5.72 2.55 The World Bank Group effectively monitors and evaluates the 45 7.76 1.67 48 7.48 1.99 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 40 6.18 2.30 42 6.83 2.26 timely fashion The World Bank Group’s “Safeguard Policy� requirements are 30 6.97 2.14 28 6.82 2.31 reasonable The World Bank Group’s conditions on its lending are 32 6.25 2.05 41 6.78 2.49 reasonable The World Bank Group takes decisions quickly in Swaziland 35 5.83 2.42 34 5.62 2.22 Working with the World Bank Group increases Swaziland’s 43 7.74 1.77 52 7.52 2.10 institutional capacity The World Bank Group ensures consistency and continuity 34 7.09 2.02 25 6.36 2.41 through staff changes Where country systems are adequate, the World Bank Group 28 6.71 2.42 24 6.92 2.52 makes appropriate use of them The World Bank Group provides effective implementation 43 7.95 1.89 44 7.50 1.86 support Which of the following best describes the way the World Bank Group operates in Swaziland? (Select only ONE response) Percentage of Respondents Collaborators Non-collaborators The World Bank Group takes too much risk in Swaziland 0.0% 0.0% The World Bank Group does not take enough risk in Swaziland 31.8% 26.8% The World Bank Group’s approach to risk is appropriate 36.4% 23.9% Don’t know 31.8% 49.3% F. The Future Role of the World Bank Group in Swaziland Which of the following SHOULD the World Bank Group do to make itself of greater value in Swaziland? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-collaborators Provide more adequate data/knowledge/statistics/figures on Swaziland’s economy 15.4% 23.7% Collaborate more effectively with Government clients 26.9% 30.3% Offer more innovative financial products 30.8% 17.1% Improve the competitiveness of its financing compared to markets 3.8% 6.6% Reach out more to groups outside of Government 28.8% 43.4% Improve the quality of its experts as related to Swaziland’s specific challenges 13.5% 10.5% Offer more innovative knowledge services 3.8% 5.3% Ensure greater selectivity in its work 0.0% 1.3% Increase the level of capacity development in the country 25.0% 25.0% Reduce the complexity of obtaining World Bank Group financing 28.8% 23.7% Work faster 5.8% 2.6% Other 9.6% 2.6% 116 The World Bank Group Swaziland Country Opinion Survey 2014 F. The Future Role of the World Bank Group in Swaziland (continued) When considering the combination of services that the World Bank Group offers in Swaziland, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Swaziland? (Select only ONE response) Percentage of Respondents Collaborators Non-collaborators Financial services 35.4% 22.7% Knowledge products 10.4% 14.7% Convening services 33.3% 49.3% None of the above 0.0% 0.0% The combination is appropriate for Swaziland 12.5% 6.7% Don't know 8.3% 6.7% G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Swaziland? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-collaborators Local newspapers 73.6% 82.7% International newspapers (incl. South African newspapers) 9.4% 9.9% Local radio 17.0% 9.9% International radio (incl. South African radio) 3.8% 0.0% Local television 11.3% 6.2% International television (incl. South African television) 9.4% 18.5% Periodicals 9.4% 16.0% Internet 41.5% 30.9% Social media (e.g., Facebook, Twitter, YouTube, Flickr) 1.9% 2.5% Blogs 0.0% 1.2% Mobile phones 0.0% 1.2% Instant messaging 0.0% 0.0% Other 5.7% 4.9% How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-collaborators Blogs 0.0% 4.9% Direct contact with World Bank Group (i.e., face to face meetings/discussions)* 37.0% 21.0% e-Newsletters 29.6% 33.3% Instant messaging 7.4% 1.2% World Bank Group’s seminars/workshops/conferences 35.2% 46.9% World Bank Group’s publications and other written materials 37.0% 39.5% Mobile phones 5.6% 1.2% Social media (e.g., Facebook, Twitter, YouTube, Flickr) 1.9% 0.0% World Bank Group’s website 31.5% 37.0% Other 0.0% 3.7% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Are you aware of the World Bank Group’s Access to Information Policy under which the WBG will now disclose any information in its possession that is not on a list of exceptions?* Percentage of Respondents Collaborators Non-collaborators Yes 15.7% 5.1% No 84.3% 94.9% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 117 The World Bank Group Swaziland Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Have you requested information from the World Bank Group on its activities in the past year?* Percentage of Respondents Collaborators Non-collaborators Yes 29.4% 13.0% No 70.6% 87.0% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Were you able to obtain this information? Percentage of Respondents Collaborators Non-collaborators Yes 93.3% 80.0% No 6.7% 20.0% Do you have access to the Internet? Percentage of Respondents Collaborators Non-collaborators Yes 100.0% 96.2% No 0.0% 3.8% Do you use/have you used the World Bank Group website? Percentage of Respondents Collaborators Non-collaborators Yes 64.7% 52.6% No 35.3% 47.4% Which do you primarily use? Percentage of Respondents Collaborators Non-collaborators The World Bank Group’s country website 21.4% 30.8% The World Bank Group’s main website 78.6% 69.2% Which Internet connection do you use primarily when visiting a World Bank Group website? Percentage of Respondents Collaborators Non-collaborators High speed (i.e., ADSL) 88.9% 77.2% USB dongle attached to laptop or desktop computer 6.7% 17.5% Mobile device 4.4% 5.3% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the Yes No World Bank Group in your country? N Mean SD N Mean SD I use/consult World Bank Group's data more often than I did a 46 5.50 2.75 63 4.46 2.68 few years ago* I find the World Bank Group's websites easy to navigate 37 7.14 1.92 54 6.61 2.59 I find the information on the World Bank Group's websites useful 37 7.70 1.51 51 7.49 2.41 The World Bank Group's social media channels are valuable 13 7.15 2.61 21 4.76 3.00 sources of information about the institution* When I need information from the World Bank Group I know how 39 6.90 2.87 52 4.85 3.21 to find it* The World Bank Group is responsive to my information requests 29 7.97 2.03 31 6.23 2.57 and inquiries* *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 118 The World Bank Group Swaziland Country Opinion Survey 2014 H. Background Information Which of the following agencies of the World Bank Group do you primarily engage with in Swaziland? (Select only ONE response)* Percentage of Respondents Collaborators Non-collaborators The World Bank (IBRD) 90.0% 39.5% The International Finance Corporation (IFC) 6.0% 16.3% The Multilateral Investment Guarantee Agency (MIGA) 0.0% 0.0% Other 4.0% 44.2% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Do your projects involve both the World Bank and the IFC? Percentage of Respondents Collaborators Non-collaborators Yes 15.2% 6.6% No 84.8% 93.4% If yes, what was your view on the two institutions working together in Swaziland? (Select only ONE response) Percentage of Respondents Collaborators Non-collaborators Working well together 42.9% 100.0% Collaborating but needs improvement 42.9% 0.0% In conflict 0.0% 0.0% Don’t know 14.3% 0.0% Which of the following describes most of your exposure to the World Bank Group in Swaziland? (Choose no more than TWO) Percentage of Respondents (Responses combined) Collaborators Non-collaborators Observer (i.e., follow in media, discuss in informal conversations, etc.)* 1.9% 41.4% Use World Bank Group reports/data* 17.0% 40.0% Engage in World Bank Group related/sponsored events/activities* 37.7% 8.6% Collaborate as part of my professional duties* 62.3% 15.7% Use World Bank Group website for information, data, research, etc.* 13.2% 41.4% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 119 The World Bank Group Swaziland Country Opinion Survey 2014 Appendix E: Responses to Key Questions by Specializations/Sectors In instances where more than 15% of respondents come from a specific sector, additional analyses are conducted to further examine their perceptions as opposed to those from other sectors. In the case of Swaziland, there were 18% of respondents from the Health sector (incl. communicable/non- communicable diseases). Health Specialists vs. Others Health N=24  All Others N=110 A. General Issues facing Swaziland Listed below are a number of development priorities in Swaziland. Please identify which of the following you consider the most important development priorities in Swaziland? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Health All Others Social protection 8.7% 11.2% Transport 0.0% 3.7% Public sector governance/reform 21.7% 37.4% Global/regional integration 0.0% 0.0% Gender equity* 21.7% 4.7% Domestic private sector development 0.0% 8.4% Foreign direct investment 4.3% 15.0% Water and sanitation 0.0% 3.7% Anti corruption 0.0% 10.3% Job creation/employment 8.7% 20.6% Rural development 8.7% 5.6% Financial markets 0.0% 0.0% Urban development 0.0% 2.8% Environmental sustainability 0.0% 2.8% Equality of opportunity 4.3% 1.9% Health* 60.9% 20.6% Education 43.5% 37.4% Poverty reduction 30.4% 32.7% Energy 4.3% 7.5% Food security 13.0% 10.3% Climate change 0.0% 1.9% Agricultural development 13.0% 15.0% Trade and exports 0.0% 0.0% Reduction of crime and violence* 4.3% 0.0% Economic growth 8.7% 21.5% Law and justice 26.1% 12.1% Regulatory framework* 4.3% 0.0% Natural resource management 0.0% 0.0% Disaster management 0.0% 0.0% Information and communications technology 0.0% 2.8% Local governance and institutions 13.0% 8.4% *Significantly different between specializations 120 The World Bank Group Swaziland Country Opinion Survey 2014 A. General Issues facing Swaziland (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Swaziland? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Health All Others Water and sanitation 12.5% 9.3% Equality of opportunity 20.8% 13.9% Economic growth 33.3% 43.5% Climate change 0.0% 0.0% Global/regional integration 0.0% 0.9% Gender equity 16.7% 5.6% Rural development 20.8% 25.9% Urban development 0.0% 0.0% Regulatory framework 4.2% 2.8% Social protection 8.3% 8.3% Law and justice 4.2% 0.9% Transport 4.2% 2.8% Reduction of crime and violence 0.0% 0.0% Information and communications technology 0.0% 1.9% Anti corruption 4.2% 4.6% Local governance and institutions 8.3% 6.5% Domestic private sector development 16.7% 12.0% Foreign direct investment 0.0% 10.2% Education 33.3% 30.6% Energy 0.0% 3.7% Public sector governance/reform 16.7% 15.7% Natural resource management 4.2% 0.9% Environmental sustainability 0.0% 1.9% Disaster management 0.0% 0.9% Health* 37.5% 9.3% Agricultural development 16.7% 20.4% Job creation/employment* 20.8% 44.4% Financial markets 0.0% 0.0% Trade and exports 0.0% 0.9% Food security 16.7% 20.4% *Significantly different between specializations 121 The World Bank Group Swaziland Country Opinion Survey 2014 A. General Issues facing Swaziland (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Swaziland? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Health All Others Energy 9.1% 6.4% Gender equity 4.5% 3.6% Equality of opportunity 9.1% 6.4% Social protection 0.0% 2.7% Global/regional integration 0.0% 5.5% Climate change 0.0% 1.8% Anti corruption 13.6% 13.6% Disaster management 0.0% 0.0% Rural development 4.5% 13.6% Foreign direct investment 31.8% 35.5% Urban development 0.0% 4.5% Water and sanitation 0.0% 0.9% Education 27.3% 21.8% Information and communications technology 0.0% 11.8% Regulatory framework 4.5% 2.7% Local governance and institutions 9.1% 2.7% Trade and exports* 40.9% 18.2% Public sector governance/reform 22.7% 25.5% Domestic private sector development 27.3% 26.4% Job creation/employment 27.3% 28.2% Agricultural development* 18.2% 40.9% Food security 0.0% 1.8% Transport 0.0% 2.7% Natural resource management 13.6% 6.4% Environmental sustainability 0.0% 2.7% Health* 18.2% 4.5% Law and justice* 9.1% 0.9% Reduction of crime and violence 4.5% 0.9% Financial markets 4.5% 3.6% *Significantly different between specializations 122 The World Bank Group Swaziland Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group When thinking about how the World Bank Group can have the most impact on development results in Swaziland, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Swaziland? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Health All Others Social protection 12.5% 11.0% Public sector governance/reform 41.7% 44.0% Transport 0.0% 4.6% Poverty reduction 25.0% 26.6% Global/regional integration 0.0% 2.8% Gender equity 12.5% 3.7% Reduction of crime and violence 0.0% 0.0% Domestic private sector development 4.2% 8.3% Rural development 12.5% 11.0% Foreign direct investment 4.2% 5.5% Water and sanitation* 12.5% 2.8% Energy 0.0% 6.4% Job creation/employment 20.8% 21.1% Financial markets 0.0% 3.7% Urban development 0.0% 6.4% Environmental sustainability 0.0% 3.7% Equality of opportunity 0.0% 2.8% Health* 41.7% 14.7% Education 25.0% 22.0% Food security 4.2% 4.6% Climate change 0.0% 3.7% Agricultural development 20.8% 26.6% Local governance and institutions 12.5% 3.7% Trade and exports 4.2% 4.6% Economic growth 20.8% 24.8% Law and justice 8.3% 6.4% Regulatory framework 8.3% 5.5% Natural resource management 0.0% 3.7% Anti corruption 4.2% 6.4% Information and communications technology 0.0% 3.7% Disaster management 0.0% 0.0% *Significantly different between specializations 123 The World Bank Group Swaziland Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Swaziland? (1-Not important at all, 10-Very important) Health All Others N Mean SD N Mean SD Anti corruption 21 8.10 2.39 103 8.18 2.29 Information and communications technology 20 7.35 2.62 104 8.02 2.09 Transport 20 7.05 2.68 104 7.22 2.28 Reduction of crime and violence 19 5.53 2.89 100 5.94 2.64 Law and justice 20 7.25 3.04 100 7.45 2.81 Urban development 21 6.62 2.22 105 7.39 2.17 Environmental sustainability 21 7.10 2.64 104 7.61 2.18 Regulatory framework 19 8.84 1.42 104 8.50 1.72 Local governance and institutions 21 7.90 2.05 104 7.65 2.27 Poverty reduction 21 8.81 1.63 108 9.01 1.49 Gender equity 22 7.09 2.67 105 7.71 2.14 Domestic private sector development 20 8.45 1.64 105 8.24 1.82 Foreign direct investment 20 8.40 2.04 104 8.58 1.70 Water and sanitation 19 7.84 2.03 103 7.86 2.15 Trade and exports 21 7.95 1.99 102 8.00 1.69 Economic growth 21 8.90 1.73 108 8.90 1.48 Energy 21 7.76 2.36 105 7.91 1.96 Disaster management 21 5.71 2.80 103 6.83 2.42 Public sector governance/reform 21 9.29 1.01 104 8.86 1.59 Job creation/employment 20 8.25 1.94 106 8.34 2.18 Financial markets* 19 8.68 1.29 97 7.64 1.94 Equality of opportunity 21 7.52 2.62 102 7.40 2.17 Health 23 8.74 1.74 106 8.38 1.92 Rural development 22 8.91 1.31 103 8.45 1.64 Global/regional integration 19 7.79 2.51 101 7.74 2.05 Food security 20 8.40 2.01 107 8.33 1.89 Education 21 8.33 2.37 104 8.57 1.86 Social protection 20 6.50 2.59 104 7.19 2.40 Climate change 22 6.68 2.68 105 7.35 2.29 Agricultural development 22 8.77 1.97 105 8.90 1.25 Natural resource management 21 7.71 2.90 102 7.37 2.32 *Significantly different between specializations 124 The World Bank Group Swaziland Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Swaziland? (1-Not effective at all, 10-Very effective) Health All Others N Mean SD N Mean SD Transport 6 7.00 3.22 46 6.13 2.73 Local governance and institutions 6 6.17 2.93 66 7.00 2.13 Regulatory framework 8 8.13 1.89 67 7.06 2.02 Health 16 7.31 1.70 67 7.81 1.70 Poverty reduction 8 6.25 2.38 60 6.78 2.30 Domestic private sector development 6 5.33 2.16 51 5.92 2.31 Foreign direct investment 3 7.67 0.58 52 6.19 2.43 Trade and exports 4 6.50 1.73 51 6.55 2.21 Economic growth 7 6.14 3.13 64 6.81 2.37 Energy 3 5.00 2.65 44 5.59 2.50 Public sector governance/reform 9 6.67 2.65 71 6.94 2.24 Job creation/employment 3 4.00 2.65 52 5.52 2.45 Education 4 7.50 1.29 56 6.61 2.57 Social protection 4 7.00 2.16 56 6.21 2.38 Agricultural development 4 8.50 1.00 57 6.46 2.49 125 The World Bank Group Swaziland Country Opinion Survey 2014 Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Overall, please rate your impression of the WBG’s effectiveness 5.62 6.89 6.35 5.35 6.24 5.88 5.76 7.28 6.02 6.31 6.24 5.88 in Swaziland. To what extent do you believe the WBG’s staff is well prepared to help Swaziland solve its most complicated development 6.96 7.85 7.54 6.95 7.68 6.87 7.07 8.50 7.25 7.72 7.38 7.52 challenges? Overall the WBG currently plays a relevant role in development in 6.80 7.50 7.18 6.80 7.15 6.97 6.92 7.74 7.01 7.23 7.16 6.94 Swaziland The WBG’s work is aligned with what I consider the 6.27 7.53 7.06 5.80 6.93 6.39 6.43 7.96 6.44 7.30 6.82 6.63 development priorities for Swaziland Responsiveness 6.15 7.11 6.73 6.25 6.54 6.82 6.39 7.29 6.71 6.49 6.67 6.52 Flexibility (in terms of the institution’s products and services) 5.57 5.68 5.62 5.63 5.55 5.77 5.47 6.05 5.56 5.72 5.77 5.25 Flexibility (in terms of changing country circumstances) 5.54 6.05 5.85 5.76 5.93 5.64 5.63 6.45 5.75 6.00 5.87 5.76 Being inclusive 5.88 6.98 6.49 6.06 6.46 6.29 6.14 7.19 6.28 6.61 6.54 6.16 Openness 6.16 7.55 6.99 6.28 6.61 7.32 6.58 7.80 6.84 6.86 6.97 6.60 Staff accessibility 5.31 7.02 6.33 4.88 5.93 6.33 5.66 7.45 5.96 6.24 6.37 5.35 Straightforwardness and honesty 6.65 7.85 7.15 7.11 7.20 7.03 6.90 7.88 7.18 7.10 7.27 6.87 Ease of access to the people at the WBG who are making 5.14 7.44 6.42 5.50 6.29 6.25 5.81 7.78 6.02 6.63 6.62 5.54 decisions important to my work Collaboration with civil society 4.73 6.71 5.68 4.15 5.40 5.40 4.91 6.94 5.47 5.26 5.54 5.13 Collaboration with the Government 7.43 8.43 7.88 7.65 7.95 7.59 7.65 8.43 7.62 8.19 8.06 7.33 Collaboration with other donors and development partners 6.88 7.74 7.21 7.25 7.11 7.46 7.11 7.63 7.22 7.23 7.29 7.05 Collaboration with the private sector 5.43 5.96 5.58 5.69 5.36 6.09 5.35 6.44 6.31 4.46 5.47 5.90 The speed in which it gets things accomplished on the ground 5.78 6.22 6.04 5.77 5.80 6.42 5.81 6.50 6.13 5.81 6.18 5.60 Being a long-term partner 7.41 7.90 7.59 7.74 7.51 7.84 7.49 8.05 7.65 7.57 7.63 7.60 To what extent does the WBG’s work help to achieve 6.22 7.31 6.77 6.00 6.78 6.21 6.32 7.48 6.40 6.92 6.66 6.44 development results in Swaziland? The WBG’s financial instruments meet the needs of Swaziland 5.30 6.70 5.95 5.41 5.93 5.63 5.55 6.59 5.82 5.86 6.08 5.37 The WBG meets Swaziland’s needs for knowledge services 6.05 6.95 6.46 6.41 6.38 6.63 6.38 6.70 6.58 6.24 6.58 6.24 The WBG's knowledge work and activities are adaptable to Swaziland’s specific development challenges and country 6.04 7.18 6.56 6.30 6.44 6.63 6.39 6.87 6.40 6.69 6.61 6.32 circumstances Overall, how significant a contribution do you believe the WBG's knowledge work and activities make to development results in 6.56 7.36 7.05 6.17 6.87 6.93 6.75 7.28 6.74 7.14 7.00 6.69 your country? Overall, how would you rate the technical quality of the WBG's 7.48 8.06 7.78 7.56 7.58 8.06 7.64 8.04 7.82 7.62 7.77 7.68 knowledge work and activities? The WBG takes decisions quickly in Swaziland 5.62 5.83 5.66 5.62 5.51 6.06 5.51 6.00 5.93 5.23 5.65 5.65 Where country systems are adequate, the WBG makes 6.92 6.71 6.75 5.83 6.57 6.80 6.50 7.00 6.96 6.23 6.73 6.38 appropriate use of them Yellow highlight indicates significant difference between Yes and No mean. 126 The World Bank Group Swaziland Country Opinion Survey 2014 Appendix G: Indicator Questions by Stakeholder Groups Employee of Ministry/ State-owned Private Sector/ Office of Minister/ PMU/ Consultant on Enterprise/Parastatal Bilateral/ Multilateral Financial Sector/ Academia/ Research Indicator Question Central Government WBG project Local Government Organization Agency Private Bank CSO Media Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the 6 5.83 2.04 33 6.67 2.33 5 7.60 1.34 9 6.44 1.67 10 5.70 1.49 10 5.30 1.77 14 5.71 2.20 4 8.50 1.73 11 4.73 1.79 8 5.50 2.20 WBG’s effectiveness in Swaziland.* To what extent do you believe the WBG’s staff is well prepared to help Swaziland solve its 4 8.00 1.41 32 7.50 2.20 6 8.50 1.22 9 8.22 1.72 9 7.11 1.54 9 6.33 1.58 10 7.60 1.78 4 8.00 1.41 11 5.82 2.18 8 7.38 2.33 most complicated development challenges? Overall the WBG currently plays a relevant role 6 7.33 3.44 35 6.80 1.95 6 7.67 2.07 10 7.10 1.52 10 6.70 1.70 9 6.56 1.74 18 7.39 2.52 4 8.75 1.50 11 6.91 2.21 9 7.67 1.87 in development in Swaziland The WBG’s work is aligned with what I consider the development priorities for 6 7.83 1.94 35 6.86 1.97 5 8.00 2.12 10 6.80 2.04 12 6.83 1.53 10 5.10 2.38 14 7.29 2.02 4 7.50 2.08 10 6.10 2.02 8 6.50 2.88 Swaziland Responsiveness 6 7.33 2.80 32 6.66 1.96 6 8.17 1.47 9 6.00 2.45 9 6.56 1.33 5 5.40 1.14 11 6.64 2.01 4 7.25 2.06 8 5.75 1.98 8 6.13 2.17 Flexibility (in terms of the institution’s products 6 5.67 2.42 29 6.10 2.11 6 5.50 1.87 9 5.00 2.65 7 5.00 1.83 5 5.00 1.87 11 5.27 2.05 3 6.33 1.53 8 5.25 1.75 7 6.29 1.50 and services) Flexibility (in terms of changing country 5 5.40 2.30 26 6.27 1.91 6 6.83 1.47 8 5.25 2.19 7 5.14 1.95 4 3.75 1.50 11 4.82 2.40 4 7.75 2.63 9 4.78 1.48 6 7.50 1.64 circumstances)* Being inclusive 6 6.67 2.42 26 6.77 1.68 6 7.83 1.33 8 6.00 2.07 10 6.30 1.89 5 6.20 2.68 12 6.17 2.52 4 6.75 3.30 8 4.50 2.00 6 6.50 1.64 Openness 6 6.83 2.71 29 7.10 2.08 6 9.17 1.17 9 6.44 2.74 11 5.64 2.20 7 6.14 2.41 14 6.71 3.15 4 7.25 2.06 8 5.88 2.23 6 7.33 1.97 Staff accessibility 6 6.33 3.08 30 6.97 2.25 5 6.60 2.70 9 5.56 2.70 9 5.33 1.66 6 4.83 2.32 11 6.45 3.11 3 5.00 2.65 8 4.50 1.41 7 5.86 2.79 Straightforwardness and honesty* 6 7.50 3.08 33 7.73 1.75 6 8.67 1.03 9 7.44 1.88 10 6.10 1.45 7 6.86 2.54 13 7.08 2.78 3 8.67 1.53 9 5.11 1.83 8 7.00 2.39 Ease of access to the people at the WBG who 6 7.83 2.93 29 7.21 2.32 5 7.60 2.88 8 5.75 2.92 8 5.25 1.28 4 3.75 1.71 9 6.00 2.74 2 5.00 1.41 6 4.17 0.75 5 5.60 2.88 are making decisions important to my work* Collaboration with civil society 4 6.00 3.37 24 5.96 2.12 3 8.00 1.73 7 5.43 2.57 2 4.00 1.41 8 4.50 2.45 12 5.58 3.63 3 5.67 4.04 8 3.25 1.28 5 6.40 1.82 Collaboration with the Government* 6 8.67 1.97 33 7.94 1.85 6 8.33 1.63 9 7.33 2.06 10 7.50 1.35 7 8.71 1.11 11 8.91 1.22 4 9.25 1.50 9 5.11 2.15 8 7.88 1.64 Collaboration with other donors and 6 7.33 2.80 26 7.04 1.56 2 8.50 2.12 9 7.00 1.73 9 7.00 1.66 6 7.33 0.52 9 7.78 2.17 4 8.25 2.06 6 6.00 2.00 6 8.00 1.79 development partners Collaboration with the private sector 6 6.33 2.66 23 5.35 2.25 3 7.00 3.00 7 6.00 2.58 4 5.50 1.73 8 5.13 2.23 7 5.71 2.56 4 7.00 2.45 6 3.83 2.14 5 6.40 2.51 The speed in which it gets things 6 7.17 2.64 29 6.28 2.22 6 7.00 2.37 8 6.00 2.62 6 5.00 1.79 5 5.20 1.30 12 5.50 2.75 3 5.67 2.52 8 4.63 1.51 4 7.75 1.71 accomplished on the ground Being a long-term partner 6 8.00 2.68 31 7.94 2.02 5 8.20 1.10 8 6.88 2.30 9 7.00 2.18 7 8.00 1.53 13 7.38 2.60 4 9.50 1.00 9 6.44 2.60 7 7.43 1.40 To what extent does the WBG’s work help to 6 7.33 2.94 32 7.09 2.08 6 7.50 1.52 9 6.11 2.26 10 6.10 1.45 9 6.56 1.51 13 5.85 1.82 4 8.25 2.06 9 5.89 1.45 7 6.86 1.95 achieve development results in Swaziland? The WBG’s financial instruments meet the 6 6.50 2.88 27 6.37 2.37 5 6.60 2.79 8 5.75 2.43 5 4.60 1.67 7 5.00 1.53 12 6.08 2.39 3 7.00 2.00 6 4.33 1.63 6 5.50 1.87 needs of Swaziland The WBG meets Swaziland’s needs for 6 6.17 1.94 28 6.82 1.98 5 7.40 0.89 10 6.00 2.62 10 6.30 1.70 8 5.25 1.98 14 6.14 1.88 4 8.00 2.16 8 6.38 2.33 6 6.67 1.37 knowledge services The WBG's knowledge work and activities are adaptable to Swaziland’s specific 6 7.50 3.02 31 6.84 2.03 5 7.20 1.10 9 5.89 2.03 9 6.56 1.24 7 5.86 1.86 12 5.33 3.11 4 8.50 1.73 11 5.82 1.99 6 7.67 1.03 development challenges and country circumstances Overall, how significant a contribution do you believe the WBG's knowledge work and 5 7.20 3.56 31 7.26 2.29 6 7.33 2.16 9 7.00 1.41 11 7.18 1.47 8 7.00 1.69 14 6.00 2.00 4 8.50 1.29 10 5.50 1.43 7 7.14 1.77 activities make to development results in your country? Overall, how would you rate the technical quality of the WBG's knowledge work and 6 7.50 2.88 33 7.97 1.83 6 8.67 1.03 9 7.67 1.66 12 7.08 1.31 6 7.50 2.07 13 7.31 1.38 4 9.00 1.15 9 7.44 2.24 7 8.00 1.63 activities? The WBG takes decisions quickly in 6 6.83 3.31 25 5.96 2.42 4 4.50 0.58 8 6.00 2.00 6 4.17 0.98 3 5.33 1.53 9 6.00 2.18 2 6.00 1.41 5 3.80 1.92 3 8.00 2.00 Swaziland Where country systems are adequate, the 6 5.50 3.15 24 6.88 2.54 4 5.75 3.40 6 6.17 2.40 2 7.00 1.41 3 7.33 0.58 6 7.67 1.51 1 3.00 1 9.00 1 10.00 WBG makes appropriate use of them *Significantly different between stakeholder groups 127 The World Bank Group Swaziland Country Opinion Survey 2014 Appendix H: Swaziland FY 2014 Questionnaire World Bank Group Country Survey FY14 – Swaziland The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Swaziland or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Swaziland, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Swaziland. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know�. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING SWAZILAND A1. In general would you say that Swaziland is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 128 The World Bank Group Swaziland Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Swaziland. Please identify which of the following you consider the most important development priorities in Swaziland? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 17 Education assistance) 2 Transport (e.g., roads, bridges, transportation) 18 Poverty reduction Public sector governance/ reform (i.e., government 3 effectiveness, public financial management, public 19 Energy expenditure, fiscal system reform) 4 Global/regional integration 20 Food security 5 Gender equity 21 Climate change (e.g., mitigation, adaptation) 6 Domestic private sector development 22 Agricultural development 7 Foreign direct investment 23 Trade and exports (incl. customs) 8 Water and sanitation 24 Reduction of crime and violence 9 Anti corruption 25 Economic growth 10 Job creation/employment 26 Law and justice (e.g., judicial system) Regulatory framework (e.g., in public financial 11 Rural development 27 management, health sector) 12 Financial markets 28 Natural resource management (e.g., oil, gas, mining) 13 Urban development 29 Disaster management 14 Environmental sustainability 30 Information and communications technology 15 Equality of opportunity (i.e., equity) 31 Local governance and institutions 16 Health A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Swaziland? (Choose no more than THREE) 1 Water and sanitation 16 Local governance and institutions 2 Equality of opportunity (i.e., equity) 17 Domestic private sector development 3 Economic growth 18 Foreign direct investment 4 Climate change (e.g., mitigation, adaptation) 19 Education 5 Global/regional integration 20 Energy Public sector governance/ reform (i.e., government 6 Gender equity 21 effectiveness, public financial management, public expenditure, fiscal system reform) 7 Rural development 22 Natural resource management (e.g., oil, gas, mining) 8 Urban development 23 Environmental sustainability Regulatory framework (e.g., in public financial 9 24 Disaster management management, health sector) Social protection (e.g., pensions, targeted social 10 25 Health assistance) 11 Law and justice (e.g., judicial system) 26 Agricultural development 12 Transport (e.g., roads, bridges, transportation) 27 Job creation/employment 13 Reduction of crime and violence 28 Financial markets 14 Information and communications technology 29 Trade and exports (incl. customs) 15 Anti corruption 30 Food security 129 The World Bank Group Swaziland Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Swaziland? (Choose no more than THREE) 1 Energy 16 Local governance and institutions 2 Gender equity 17 Trade and exports (incl. customs) Public sector governance/ reform (i.e., government 3 Equality of opportunity (i.e., equity) 18 effectiveness, public financial management, public expenditure, fiscal system reform) Social protection (e.g., pensions, targeted social 4 19 Domestic private sector development assistance) 5 Global/regional integration 20 Job creation/employment 6 Climate change (e.g., mitigation, adaptation) 21 Agricultural development 7 Anti corruption 22 Food security 8 Disaster management 23 Transport (e.g., roads, bridges, transportation) 9 Rural development 24 Natural resource management (e.g., oil, gas, mining) 10 Foreign direct investment 25 Environmental sustainability 11 Urban development 26 Health 12 Water and sanitation 27 Law and justice (e.g., judicial system) 13 Education 28 Reduction of crime and violence 14 Information and communications technology Regulatory framework (e.g., in public financial 29 Financial markets 15 management, health sector) A5. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Swaziland? (Choose no more than TWO) 1 Better employment opportunities for young people 2 Better employment opportunities for women 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Consistent economic growth 11 More reliable social safety net 12 Greater equity of fiscal policy (e.g., cash transfers for the poor and/or vulnerable; free secondary education) 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Other (please specify):_____________________________________ 130 The World Bank Group Swaziland Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Swaziland? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Swaziland. 1 2 3 4 5 6 7 8 9 10 Very Not effective at all Don't know effective B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Swaziland solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree B4. When thinking about how the World Bank Group can have the most impact on development results in Swaziland, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Swaziland? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 17 Equality of opportunity (i.e., equity) assistance) Public sector governance/ reform (i.e., government 2 effectiveness, public financial management, public 18 Health expenditure, fiscal system reform) 3 Transport (e.g., roads, bridges, transportation) 19 Education 4 Poverty reduction 20 Food security 5 Global/regional integration 21 Climate change (e.g., mitigation, adaptation) 6 Gender equity 22 Agricultural development 7 Reduction of crime and violence 23 Local governance and institutions 8 Domestic private sector development 24 Trade and exports (incl. customs) 9 Rural development 25 Economic growth 10 Foreign direct investment 26 Law and justice (e.g., judicial system) Regulatory framework (e.g., in public financial 11 Water and sanitation 27 management, health sector) 12 Energy 28 Natural resource management (e.g., oil, gas, mining) 13 Job creation/employment 29 Anti corruption 14 Financial markets 30 Information and communications technology 15 Urban development 31 Disaster management 16 Environmental sustainability 131 The World Bank Group Swaziland Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Swaziland? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Convening/Facilitating 2 Data 3 Policy advice, studies, analyses 4 Financial resources Capacity development (e.g., training government 5 economists or statisticians in methods of analysis) 6 Technical assistance 7 Mobilizing third party financial resources 8 Donor coordination Linkage to non-Bank expertise (i.e., South-South 9 knowledge sharing) 10 Other (please specify): ________________________ How effectively do the World Bank Group’s activities below support Swaziland’s efforts to achieve development results? Not effective Very Don't at all effective know B6 Convening/Facilitating 1 2 3 4 5 6 7 8 9 10 B7 Data 1 2 3 4 5 6 7 8 9 10 B8 Policy advice, studies, analyses 1 2 3 4 5 6 7 8 9 10 B9 Financial resources 1 2 3 4 5 6 7 8 9 10 B10 Technical assistance 1 2 3 4 5 6 7 8 9 10 B11 Mobilizing third party financial resources 1 2 3 4 5 6 7 8 9 10 B12 Donor coordination 1 2 3 4 5 6 7 8 9 10 Linkage to non-Bank expertise (i.e., South-South B13 1 2 3 4 5 6 7 8 9 10 knowledge sharing) The World Bank Group can provide capacity building support in a number of ways in Swaziland. To which degree would Swaziland benefit, if capacity building were to support...? To no To a very Don't degree significant know at all degree Groups outside of government (e.g., civil society, B14 media) to help them more effectively engage and 1 2 3 4 5 6 7 8 9 10 participate in development efforts The public sector, related to implementation of B15 1 2 3 4 5 6 7 8 9 10 specific development projects on the ground The public sector, related to changing institutions B16 1 2 3 4 5 6 7 8 9 10 (organizations or sociopolitical conditions) The private sector, related to institutional and B17 1 2 3 4 5 6 7 8 9 10 policy change 132 The World Bank Group Swaziland Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Swaziland? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not effective Very Don't at all effective know Project implementation (or other organizational B18 1 2 3 4 5 6 7 8 9 10 strengthening) Citizen engagement (incorporating citizens' voices B19 1 2 3 4 5 6 7 8 9 10 into development) Policy design (for clarity and better incentives to B20 1 2 3 4 5 6 7 8 9 10 achieve development goals) When thinking about how to improve capacity building in Swaziland to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not important Very Don't at all important know Project implementation (or other organizational B21 1 2 3 4 5 6 7 8 9 10 strengthening) Citizen engagement (incorporating citizens' voices B22 1 2 3 4 5 6 7 8 9 10 into development) Policy design (for clarity and better incentives to B23 1 2 3 4 5 6 7 8 9 10 achieve development goals) B24. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Swaziland? (Choose no more than TWO) 1 Staff too inaccessible 2 Not exploring alternative policy options 3 Not adequately sensitive to political/social realities in Swaziland 4 Not enough public disclosure of its work 5 Arrogant in its approach 6 Not aligned with country priorities 7 The credibility of its knowledge/data 8 World Bank Group’s processes too complex 9 Not willing to honestly criticize policies and reform efforts in the country 10 Too influenced by developed countries 11 Imposing technocratic solutions without regard to political realities 12 World Bank Group’s processes too slow 13 Not focused enough on implementation of projects/programs 14 Too bureaucratic in its operational policies and procedures 15 Not aligned with other donors’ work 16 Not collaborating enough with non-state actors 17 Not client focused 18 Other (please specify): __________________________________________________ 19 Don’t know 133 The World Bank Group Swaziland Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B25. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Swaziland? (Choose no more than TWO) 1 Capacity development (e.g., training government economists or statisticians in methods of analysis) 2 Policy based lending / budget support to the Government 3 Knowledge products/services (analytical work, studies, surveys, etc.) Investment lending (financing specific projects, such as the ongoing Health, HIV/AIDS and TB Project and the 4 Swaziland Local Government Project) 5 Technical assistance (advice, best practice, international experience, etc.) 6 Reimbursable advisory services (i.e., reimbursing the World Bank for its costs in delivering advisory services) 7 Trust Fund management 8 Other (please specify): __________________________________________________ 9 Don’t know B26. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) 1 Academia/think tanks/research institutes 2 Donor community 3 Media 4 NGOs 5 Local Government 6 Private sector 7 Parliament 8 Community Based Organizations (CBOs) 9 Beneficiaries 10 Foundations 11 Faith based organizations 12 Public enterprises / parastatal companies 13 Other (please specify): __________________________ 14 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Swaziland? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B27 1 2 3 4 5 6 7 8 9 10 relevant role in development in Swaziland The World Bank Group’s work is aligned with what I B28 1 2 3 4 5 6 7 8 9 10 consider the development priorities for Swaziland The World Bank Group supports programs and B29 1 2 3 4 5 6 7 8 9 10 strategies that are realistic for Swaziland The World Bank Group treats clients and B30 1 2 3 4 5 6 7 8 9 10 stakeholders in Swaziland with respect 134 The World Bank Group Swaziland Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Swaziland, in terms of each of the following? To no To a very Don't degree at significant know all degree B31 Responsiveness 1 2 3 4 5 6 7 8 9 10 Flexibility (in terms of the institution’s products and B32 1 2 3 4 5 6 7 8 9 10 services) Flexibility (in terms of changing country B33 1 2 3 4 5 6 7 8 9 10 circumstances) B34 Being inclusive 1 2 3 4 5 6 7 8 9 10 B35 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10 B36 Staff accessibility 1 2 3 4 5 6 7 8 9 10 B37 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10 Ease of access to the people at the World Bank B38 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10 work B39 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10 B40 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10 Collaboration with other donors and development B41 1 2 3 4 5 6 7 8 9 10 partners B42 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10 The speed in which it gets things accomplished on B43 1 2 3 4 5 6 7 8 9 10 the ground B44 Being a long-term partner 1 2 3 4 5 6 7 8 9 10 B45. To be a more effective development partner in Swaziland, do you believe that the World Bank Group should have… ? (Select only ONE response) The current level of local presence is More local presence Less local presence Don't know adequate B46. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank Group does not do adequate follow through/follow-up 2 There is not an adequate level of citizen/civil society participation 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 Poor donor coordination 6 The World Bank Group works too slowly 7 The Government works inefficiently 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Other (please specify): ________________________________________ 135 The World Bank Group Swaziland Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Swaziland? Not important Very Don't at all important know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10 2 Information and communications technology 1 2 3 4 5 6 7 8 9 10 3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10 4 Reduction of crime and violence 1 2 3 4 5 6 7 8 9 10 5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10 6 Urban development 1 2 3 4 5 6 7 8 9 10 7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10 Regulatory framework (e.g., in public financial 8 1 2 3 4 5 6 7 8 9 10 management, health sector) 9 Local governance and institutions 1 2 3 4 5 6 7 8 9 10 10 Poverty reduction 1 2 3 4 5 6 7 8 9 10 11 Gender equity 1 2 3 4 5 6 7 8 9 10 12 Domestic private sector development 1 2 3 4 5 6 7 8 9 10 13 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 14 Water and sanitation 1 2 3 4 5 6 7 8 9 10 15 Trade and exports (incl. customs) 1 2 3 4 5 6 7 8 9 10 16 Economic growth 1 2 3 4 5 6 7 8 9 10 17 Energy 1 2 3 4 5 6 7 8 9 10 18 Disaster management 1 2 3 4 5 6 7 8 9 10 Public sector governance/ reform (i.e., government 19 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) 20 Job creation/employment 1 2 3 4 5 6 7 8 9 10 21 Financial markets 1 2 3 4 5 6 7 8 9 10 22 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10 23 Health 1 2 3 4 5 6 7 8 9 10 24 Rural development 1 2 3 4 5 6 7 8 9 10 25 Global/regional integration 1 2 3 4 5 6 7 8 9 10 26 Food security 1 2 3 4 5 6 7 8 9 10 27 Education 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social 28 1 2 3 4 5 6 7 8 9 10 assistance) 29 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10 30 Agricultural development 1 2 3 4 5 6 7 8 9 10 31 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10 136 The World Bank Group Swaziland Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Swaziland? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know�) Not effective Very Don't at all effective know 1 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10 2 Local governance and institutions 1 2 3 4 5 6 7 8 9 10 Regulatory framework (e.g., in public financial 3 1 2 3 4 5 6 7 8 9 10 management, health sector) 4 Health 1 2 3 4 5 6 7 8 9 10 5 Poverty reduction 1 2 3 4 5 6 7 8 9 10 6 Domestic private sector development 1 2 3 4 5 6 7 8 9 10 7 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 8 Trade and exports (incl. customs) 1 2 3 4 5 6 7 8 9 10 9 Economic growth 1 2 3 4 5 6 7 8 9 10 10 Energy 1 2 3 4 5 6 7 8 9 10 Public sector governance/reform (i.e., government 11 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) 12 Job creation/employment 1 2 3 4 5 6 7 8 9 10 13 Education 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social 14 1 2 3 4 5 6 7 8 9 10 assistance) 15 Agricultural development 1 2 3 4 5 6 7 8 9 10 C3. Where are the World Bank Group’s decisions made primarily that support the program in Swaziland? (Select only ONE response) 1 At the Headquarters (in Washington D.C.) 2 In the country 3 At the regional office (in Pretoria) 4 Don’t know C4. To what extent does the World Bank Group’s work help to achieve development results in Swaziland? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree 137 The World Bank Group Swaziland Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS To what extent do you agree with the following statements about the World Bank Group in Swaziland? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments C5 (i.e., investment lending, Trust Funds, etc.) 1 2 3 4 5 6 7 8 9 10 meet the needs of Swaziland The World Bank Group meets Swaziland’s C6 needs for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10 analysis, data, technical assistance) C7. To what extent do you believe the World Bank Group measures and corrects its work in real time in Swaziland? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 138 The World Bank Group Swaziland Country Opinion Survey 2014 SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Swaziland, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10 Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10 involvement during preparation Are relevant to Swaziland’s development D4 1 2 3 4 5 6 7 8 9 10 priorities D5 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10 Are accessible (well written and easy to D6 1 2 3 4 5 6 7 8 9 10 understand) Are source of relevant information on global D7 1 2 3 4 5 6 7 8 9 10 good practices D8 Enhance your knowledge and/or skills 1 2 3 4 5 6 7 8 9 10 D9 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10 D10 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10 Are adaptable to Swaziland’s specific D11 development challenges and country 1 2 3 4 5 6 7 8 9 10 circumstances D12. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10 Not significant at all Very significant Don't know D13. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10 Very low Very high technical Don't know technical quality quality 139 The World Bank Group Swaziland Country Opinion Survey 2014 SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent does each of the following aspects of the World Bank Group’s technical assistance/ advisory work contribute to solving Swaziland’s development challenges? To no To a very Don't degree at significant know all degree Conceptualization (understanding and framing E1 1 2 3 4 5 6 7 8 9 10 the problem) E2 Design (appraising and planning the solutions) 1 2 3 4 5 6 7 8 9 10 Implementation (Executing, carrying out, E3 monitoring and making appropriate 1 2 3 4 5 6 7 8 9 10 adjustments) E4 Evaluation (assessing the impact and results) 1 2 3 4 5 6 7 8 9 10 To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E5 1 2 3 4 5 6 7 8 9 10 promptly The World Bank Group effectively monitors E6 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10 supports The World Bank Group’s approvals and E7 1 2 3 4 5 6 7 8 9 10 reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy� E8 1 2 3 4 5 6 7 8 9 10 requirements are reasonable The World Bank Group’s conditions on its E9 1 2 3 4 5 6 7 8 9 10 lending are reasonable The World Bank Group takes decisions quickly E10 1 2 3 4 5 6 7 8 9 10 in Swaziland Working with the World Bank Group E11 1 2 3 4 5 6 7 8 9 10 increases Swaziland’s institutional capacity The World Bank Group ensures consistency E12 1 2 3 4 5 6 7 8 9 10 and continuity through staff changes Where country systems (e.g., procurement, financial management, etc.) are adequate, E13 1 2 3 4 5 6 7 8 9 10 the World Bank Group makes appropriate use of them The World Bank Group provides effective E14 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10 projects) E15. Which of the following best describes the way the World Bank Group operates in Swaziland? (Select only ONE response) 1 The World Bank Group takes too much risk in Swaziland 2 The World Bank Group does not take enough risk in Swaziland 3 The World Bank Group’s approach to risk is appropriate 4 Don’t know 5 Prefer not to answer 140 The World Bank Group Swaziland Country Opinion Survey 2014 SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN SWAZILAND F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Swaziland? (Choose no more than TWO) 1 Provide more adequate data/knowledge/statistics/figures on Swaziland’s economy 2 Collaborate more effectively with Government clients (e.g., national, state, local) 3 Offer more innovative financial products 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Improve the quality of its experts as related to Swaziland’s specific challenges 7 Offer more innovative knowledge services 8 Ensure greater selectivity in its work Increase the level of capacity development in the country (e.g., training government economists or 9 statisticians in methods of analysis) 10 Reduce the complexity of obtaining World Bank Group financing 11 Work faster 12 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Swaziland, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Swaziland? (Select only ONE response) 1 Financial services (i.e., loans) 2 Knowledge products (i.e., reports, studies, assessments) Convening services (i.e., bringing development partners, private sector, civil society, and/or Government 3 together) 4 None of the above 5 The current combination is appropriate for Swaziland 6 Don’t know 141 The World Bank Group Swaziland Country Opinion Survey 2014 SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Swaziland? (Choose no more than TWO) 1 Local newspapers 2 International newspapers (incl. South African newspapers) 3 Local radio 4 International radio (incl. South African radio) 5 Local television 6 International television (incl. South African television) 7 Periodicals 8 Internet 9 Social media (e.g., Facebook, Twitter, YouTube, Flickr) 10 Blogs 11 Mobile phones 12 Instant messaging 13 Other (please specify): ______________________________________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) 1 Blogs 2 Direct contact with World Bank Group (i.e., face to face meetings/discussions) 3 e-Newsletters 4 Instant messaging 5 World Bank Group’s seminars/workshops/conferences 6 World Bank Group’s publications and other written materials 7 Mobile phones 8 Social media (e.g., Facebook, Twitter, YouTube, Flickr) 9 World Bank Group’s website 10 Other (please specify): ______________________________________________ Are you aware of the World Bank Group’s Access to Information Policy under which the G3 Yes No Bank will now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank Group on its activities in the past G4 Yes No year? (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank Group website? Yes No 142 The World Bank Group Swaziland Country Opinion Survey 2014 SECTION G: COMMUNICATION AND INFORMATION SHARING G8. Which do you primarily use? (Select only ONE response) 1 The World Bank Group’s country website (www.worldbank.org/swaziland) 2 The World Bank Group’s main website (www.worldbank.org) G9. Which Internet connection do you use primarily when visiting a World Bank Group website? (Select only ONE response) 1 High speed (i.e., ADSL) 2 USB dongle attached to laptop or desktop computer 3 Mobile device Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I use/consult World Bank Group’s data more often than G10 1 2 3 4 5 6 7 8 9 10 I did a few years ago I find the World Bank Group’s websites easy to G11 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10 Group website) I find the information on the World Bank Group’s G12 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10 Bank Group website) The World Bank Group’s social media channels (e.g., G13 Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10 sources of information about the institution When I need information from the World Bank Group I G14 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10 them, etc.) The World Bank Group is responsive to my information G15 1 2 3 4 5 6 7 8 9 10 requests and inquiries PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 143 The World Bank Group Swaziland Country Opinion Survey 2014 SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 2 Office of Minister 3 Office of Parliamentarian 4 Employee of a Ministry, Ministerial Department or Implementation Agency 5 Consultant/Contractor working on World Bank Group supported project/program 6 Project Management Unit (PMU) overseeing implementation of project 7 Central Government Office or Staff 8 Local Government Office or Staff 9 Bilateral Agency 10 Multilateral Agency 11 Private Sector Company 12 Private Foundation 13 Financial Sector/Private Bank 14 NGO 15 Community Based Organization 16 Media (Press, Radio, TV, Web, etc.) 17 Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 18 State-owned enterprise/parastatal organization 19 Trade Union 20 Faith-Based Group 21 Academia/Research Institute/Think Tank 22 Judiciary Branch 23 Other (please specify): ________________________ H2. Please identify the primary specialization of your work. (Select only ONE response) Natural resource management / environmental 1 Agriculture/ rural development / food security 11 sustainability Private sector development / foreign direct 2 Climate change / disaster management 12 investment Public sector governance / public financial 3 Education 13 management / anti corruption 4 Energy 14 Social protection 5 Financial markets / banking 15 Transport 6 Gender equity / equality of opportunity 16 Urban development Health / communicable/non-communicable 7 17 Water and sanitation diseases 8 Information and communications technology 18 Generalist 9 Job creation/employment 19 Other (please specify): _________________________ 10 Law and justice / regulatory framework 144 The World Bank Group Swaziland Country Opinion Survey 2014 SECTION H: BACKGROUND INFORMATION H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IDA, IFC, or MIGA) in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you primarily engage with in Swaziland? (Select only ONE response) 1 The World Bank (IBRD) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify): _________________________ H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view on the two institutions working together in Swaziland? (Select only ONE response) 1 Working well together 2 Collaborating but needs improvement 3 In conflict 4 Other 5 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Swaziland? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. Which best represents your geographic location? 1 Hhohho Region 2 Manzini Region 3 Lubombo Region 4 Shiselweni Region Thank you for completing the survey! 145