World Bank Group Country Opinion Survey 2015: The Gambia FY15 Country Opinion Survey Report for The Gambia THE WORLD BANK GROUP Public Opinion Research Group 1 April 2015 World Bank Group Country Opinion Survey 2015: The Gambia Acknowledgements The Country Opinion Survey for The Gambia is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Jing Guo, Svetlana Markova, and Jessica Cameron. Calita Woods, and Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the country team. In particular, PORG is grateful for the support from Gabriel Gomez (consultant) who coordinated the survey related activities from Banjul, The Gambia. 1 World Bank Group Country Opinion Survey 2015: The Gambia Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing The Gambia ..............................................8 V. Overall Attitudes toward the World Bank Group .......................13 VI. Sectoral Importance and Effectiveness......................................21 VII. How the World Bank Group Operates .......................................26 VIII. World Bank Group’s Knowledge and Instruments .....................33 IX. The Future Role of the World Bank Group in The Gambia .........37 X. Communication and Outreach ..................................................42 XI. Appendices ................................................................................50 2 World Bank Group Country Opinion Survey 2015: The Gambia I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in The Gambia perceive the WBG. The survey explored:  General Issues Facing The Gambia  Overall Attitudes toward the World Bank Group  World Bank Group’s Effectiveness and Results  The World Bank Group’s Knowledge Work and Activities  Working with the World Bank Group  The Future Role of the World Bank Group in The Gambia  Communication and Information Sharing  Background Information II. Methodology From June to September 2015, 657 stakeholders of the WBG in The Gambia were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the Office of the President/Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/contractors working on WBG-supported projects/ programs; local governments; bilateral/multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; non-profit organizations/community based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 274 stakeholders participated in the survey (42% response rate). Respondents received and completed the questionnaire either with the presence of an independent fielding consultant or via email. Respondents were asked about: general issues facing The Gambia; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in The Gambia; and the WBG’s communication and information sharing. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’12 (response rate is 60%, N=150). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other� stakeholder category were not included either. As a result, means of the FY’15 data and the total number of respondents in both years are slightly different from those of the original data reported in appendices A, B, C, D, and F. For the weighted stakeholder breakdown and year comparison results, please see appendix E (page 103). 3 World Bank Group Country Opinion Survey 2015: The Gambia III. Demographics of the Sample Current Position  For further analyses, respondents from the office of the President, Prime Minister and Office of a Minister were combined, respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from non-profit organizations/community based organizations, private foundations, faith-based groups, trade unions, and youth groups were combined in the “CSO� category. Few respondents from the office of a parliamentarian, the media, academia/research institute/think tanks, the judiciary branch, and other organizations were included in the “Other� category. Percentage of Respondents (N=226) Employee of a Ministry, Ministerial Department or Implementation Agency 17% Private Sector Organization 15% NGO/ Community-Based Organization 9% PMU /Consultant/Contractor working on WBG supported project/program 8% Other 8% Local Government Office or Staff 7% Independent Government Institution 7% Bilateral/ Multilateral Agency 6% Financial Sector/Private Bank 5% Office of the President/Prime Minister 4% Academia/Research Institute/Think Tank 4% Office of Minister 3% Media 2% Private Foundation 2% Trade Union 2% Youth Group 1% Faith-Based Group 1% Office of Parliamentarian <1% Judiciary Branch <1% “Which of the following best describes your current position?� (Respondents chose from a list.) 4 World Bank Group Country Opinion Survey 2015: The Gambia III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=244) Other 18% Finance and markets 10% Education 8% Health, nutrition, and population 7% Transport and ICT 7% Gender 6% Social protection and labor 6% Urban, rural, and social development 6% Governance 6% Agriculture 6% Generalist (specialized in multiple sectors) 4% Trade and competitiveness 4% Environment and natural resources 3% Energy and extractives 2% Water 2% Poverty 2% Fragility, conflict and violence 2% Public-private partnerships 2% Macroeconomics and fiscal management 1% Jobs <1% “Please identify the primary specialization of your work.� (Respondents chose from a list.) 5 World Bank Group Country Opinion Survey 2015: The Gambia III. Demographics of the Sample (continued) Geographic locations  For further analysis, respondents from West Coast, Lower River, North Bank, Upper River, Central River were combined as “Other.� For comparisons between geographic locations, please go to appendix C (page 93). Percentage of Respondents (N=262) North Bank, 1% Upper River, <1% Lower River, <1% West Coast, 24% Banjul, 75% "Which best represents your geographic location?" (Respondents chose from a list.) (Note: no respondents were from "Central River.") Exposure to Agencies within the World Bank Group Percentage of Respondents (N=196) Other, 4% The Multilateral Investment Guarantee Agency (MIGA), 6% The International Finance Corporation (IFC), 12% The World Bank (IDA), 79% "Which of the following agencies of the World Bank Group do you primarily engage with in The Gambia?" (Respondents chose from a list.) (Note: Percentages may not total 100 due to rounding) 6 World Bank Group Country Opinion Survey 2015: The Gambia III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Year comparison: Respondents in this year’s Country Survey and respondents in the FY’12 Country Survey had statistically similar levels of familiarity with the WBG (weighted mean in FY’15 = 5.3; weighted mean in FY’12 = 4.8)1.  Respondents’ levels of familiarity with the WBG were significantly, strongly correlated with their ratings of the WBG’s overall effectiveness in The Gambia, the extent to which the WBG plays a relevant role in development in The Gambia, and the extent to which the WBG contributes to the country’s development results. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.1 PMU/ Consultant 6.9 Private Sector/ Financial Sector/ Private Bank 6.0 CSO 5.8 Other 5.5 Local government 5.4 Bilateral/ Multilateral Agency 5.3 Employee of a Ministry 5.2 Independent Government Institution 4.5 Office of the President/ Prime Minister/ 4.1 Minister "How familiar are you with the work of the World Bank Group in The Gambia?" (1 - "Not familiar at all", 10 - "Extremely familiar") 1 Please refer to Appendix E (page 103) for more details on weighting. The means in the chart were calculated based on un-weighted data. 7 World Bank Group Country Opinion Survey 2015: The Gambia IV. General Issues Facing The Gambia Headed in the Right Direction Percentage of Respondents (N=252) Not sure, 34% The right direction, 31% The wrong direction, 35% "In general, would you say that The Gambia is headed in ...?" (Respondents chose from a list.) 8 World Bank Group Country Opinion Survey 2015: The Gambia IV. General Issues Facing The Gambia (continued) Development Priority  Year comparison: Respondents in the previous FY’12 Country Survey indicated that the following areas were the most important development areas in The Gambia: “agricultural development� (35%), “government effectiveness� (31%), “access to health services, quality of health care� (30%), and “skills development, employment and income generating opportunities, specifically for young people� (27%). Please note that, unlike it is in the current Country Survey, respondents in FY’12 were allowed to choose up to two top development priorities instead of three. Percentage of Respondents (N=268) Agricultural development 30% Job creation/employment 25% Food security 24% Private sector development 21% Public sector governance/reform 21% Education 21% Health 20% Poverty reduction 18% Energy 13% Law and justice 10% Rural development 10% Economic growth 10% Gender equity 8% Foreign direct investment 7% Environmental sustainability 6% Water and sanitation 6% Social protection 6% Anti corruption 6% Global/regional integration 5% Trade and exports 5% "Listed below are a number of development priorities in The Gambia. Please identify which of the following you consider the most important development priorities in The Gambia. (Choose no more than THREE)" (Respondents chose from a list. Responses combined. Top 20 of 31 response options shown.) 9 World Bank Group Country Opinion Survey 2015: The Gambia IV. General Issues Facing The Gambia (continued) What Would Contribute Most to Reducing Poverty  Year comparison: Respondents in the previous FY’12 Country Survey indicated that the following areas would contribute most to reducing poverty in The Gambia: “skills development, employment and income generating opportunities, specifically for young people� (43%), “agricultural development� (38%), “government effectiveness/governance� (24%), and “access to basic education, quality of basic education� (16%). Please note that, unlike it is in the current Country Survey, respondents in FY’12 were allowed to choose up to two development areas instead of three. Percentage of Respondents (N=271) Agricultural development 30% Rural development 29% Education 28% Job creation/employment 28% Economic growth 27% Public sector governance/reform 20% Energy 16% Food security 13% Gender equity 11% Private sector development 10% Health 10% Climate change 6% Trade and exports 6% Equality of opportunity 6% Anti corruption 6% Urban development 6% Social protection 6% Foreign direct investment 5% Natural resource management 4% Law and justice 4% "Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in The Gambia? (Choose no more than THREE)" (Respondents chose from a list. Responses combined. Top 20 of 30 response options shown.) 10 World Bank Group Country Opinion Survey 2015: The Gambia IV. General Issues Facing The Gambia (continued) Factors Contributing to “Shared Prosperity� Percentage of Respondents (N=249) Education and training that better ensure job 29% opportunity Better employment opportunities for young people 26% Better entrepreneurial opportunities (i.e., to start 24% small and medium sized businesses) Greater access to health and nutrition for citizens 20% Greater access to micro-finance for the poor 19% Better opportunity for the poor who live in rural areas 16% Consistent economic growth 15% Greater voice and participation for citizens to help 14% ensure greater accountability A growing middle class 12% Better quality public services 8% Better employment opportunities for women 6% More reliable social safety net 5% Better opportunity for the poor who live in urban 3% areas Greater equity of fiscal policy 2% Other <1% "The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in The Gambia? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 11 World Bank Group Country Opinion Survey 2015: The Gambia IV. General Issues Facing The Gambia (continued) Gap between the Rich and the Poor Percentage of Respondents (N=266) Not a problem at all, 2% Don’t know, 3% A small problem, 10% A very big problem, 47% A moderately big problem, 38% "Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in The Gambia?" (Respondents chose from a list.) Climate change Percentage of Respondents (N=272) Don’t know, 1% Not too serious Not a problem, 1% problem, 9% A somewhat serious problem, 23% A very serious problem, 65% "In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 12 World Bank Group Country Opinion Survey 2015: The Gambia V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts  Year comparison: Respondents in the previous FY’12 Country Survey indicated that they most often attributed failed or slow World Bank assisted reform efforts to the following: “lack of/inadequate levels of capacity in government� (41%), “reforms are not well thought out in light of country challenges� (33%), and “government works inefficiently/too slowly (32%).�  Stakeholder groups: Among this year’s respondents, respondents from local governments, CSOs, and the Office of President/Prime Minister/Minister were significantly more likely to attribute failed or slow WBG assisted reform efforts to that “inadequate level of citizen/civil society participation,� compared to respondents from other stakeholder groups. Percentage of Respondents (N=254) Lack of/inadequate levels of capacity in 35% Government There is not an adequate level of citizen/civil 31% society participation Political pressures and obstacles 26% Reforms are not well thought out in light of 21% country challenges The Government works inefficiently 19% The World Bank Group is not sensitive enough to 17% political/social realities on the ground Poor donor coordination 16% The World Bank Group does not do adequate 11% follow through/follow-up The World Bank Group works too slowly 10% Other 4% "When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 13 World Bank Group Country Opinion Survey 2015: The Gambia V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology� section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness2 (Indicator Question) Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 6.6 FY 2015 All respondents 6.4 FY 2012 "Overall, please rate your impression of the World Bank Group's effectiveness in The Gambia." (1 - "Not effective at all", 10 - "Very effective") Achieving Development Results (Indicator Question) Mean Rating 1 2 3 4 5 6 7 8 9 10 All respondents 6.5 "To what extent does the World Bank Group’s work help to achieve development results in The Gambia?" (1-"To no degree at all", 10-"To a very significant degree") WBG Staff Preparedness Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.8 "To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help The Gambia solve its most complicated development challenges?" (1-"To no degree at all", 10-"To a very significant degree") 2 All means presented in this chart were calculated based on weighted data from FY’15 and FY’12. 14 World Bank Group Country Opinion Survey 2015: The Gambia V. Overall Attitudes toward the World Bank Group (continued) The World Bank and the IFC Working Together  Only those stakeholders who responded “Yes� to the question “Do your projects involve both the World Bank and the IFC?� provided their views on the working relationship between the World Bank and the IFC. Percentage of Respondents (N=50) Don't know, 14% The two institutions do not work well together, 8% The two institutions work well together, 42% The way the two institutions work together needs improvement, 36% “If your projects involved both the World Bank and the IFC, what was your view on the two institutions working together in The Gambia?� (Respondents chose from a list.) 15 World Bank Group Country Opinion Survey 2015: The Gambia V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups3  Stakeholder groups: respondents from local governments gave significantly higher overall ratings for the twenty five indicator questions than respondents from other stakeholder groups.  Collaboration: respondents who do and do not collaborate with the WBG had statistically similar overall ratings for the twenty five indicator questions (mean = 5.9 and 6.3 respectively). Mean Ratings 1 2 3 4 5 6 7 8 9 10 All Stakeholder Groups 6.3 Local government 7.5 PMU/ Consultant 6.9 Employee of a Ministry 6.8 Private Sector/ Financial Sector/ Private Bank 6.4 Independent Government Institution 6.1 Bilateral/ Multilateral Agency 6.0 Other 5.9 CSO 5.8 Office of the President/ Prime Minister/ 5.1 Minister Mean Ratings for All Indicator Questions by Stakeholder Groups on a Scale from 1 to 10 3 Responses to all twenty five indicator questions by stakeholders’ levels of collaboration with the WBG can be found in Appendix F (page 108). 16 World Bank Group Country Opinion Survey 2015: The Gambia V. Overall Attitudes toward the World Bank Group (continued) Greatest Value  Year comparison: Respondents in the previous FY’12 Country Survey indicated that the World Bank‘s greatest value to The Gambia were its “financial resources� (52%), “policy and economic advice� (51%), and “technical advice� (35%). Percentage of Respondents (N=205) Financial resources 40% 7% 47% Capacity development 25% 22% 47% Technical assistance 8% 24% 32% Policy advice, studies, analyses 13% 16% 29% Donor coordination 4% 11% 15% Data 5% 6% 11% Mobilizing third party financial resources 1%7% 8% Convening/facilitating 5% Linkage to non-Bank expertise (i.e., South- 3% South knowledge sharing) Greatest value Second greatest value Other 2% "When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in The Gambia?" (Respondents chose from a list.) 17 World Bank Group Country Opinion Survey 2015: The Gambia V. Overall Attitudes toward the World Bank Group (continued) Most Effective Instruments in Reducing Poverty Percentage of Respondents (N=270) Capacity development 42% Investment lending (financing specific projects) 33% Multi-sectoral approaches 20% Policy based lending / budget support to the 20% Government Knowledge products/services (analytical work, 18% studies, surveys, etc.) Trust Fund management 18% Technical assistance (advice, best practice, 18% international experience, etc.) Don’t know 11% Other 4% “Which World Bank Group's instruments do you believe are the MOST effective in reducing poverty in The Gambia? (Choose no more than TWO)� (Respondents chose from a list. Responses combined.) 18 World Bank Group Country Opinion Survey 2015: The Gambia V. Overall Attitudes toward the World Bank Group (continued) Importance and Effectiveness of WBG’s Capacity Building Work Mean Rating 1 2 3 4 5 6 7 8 9 10 Policy design (for clarity and better incentives to 6.4 achieve development goals) 8.1 Project implementation (or other organizational 6.0 strengthening) 7.4 Citizen engagement (incorporating citizens' 5.0 voices into development) 7.5 Effectiveness Importance "How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in The Gambia?" (1 - "Not effective at all", 10 - "Very effective") "When thinking about how to improve capacity building in The Gambia to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building?" (1 - "Not important at all", 10 - "Very important") 19 World Bank Group Country Opinion Survey 2015: The Gambia V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Year comparison: Respondents in the previous FY’12 Country Survey indicated that the World Bank’s greatest weaknesses in its work in The Gambia were “being too bureaucratic in its operational policies and procedures� (43%), “its procedures being too slow and complex to show results on the ground in reasonable time� (28%), and “not enough public disclosure of its work� (25%). Percentage of Respondents (N=249) Not collaborating enough with stakeholders outside 20% the Government Not willing to honestly criticize policies and reform 17% efforts in the country Don’t know 15% World Bank Group’s processes too slow (e.g., too 15% bureaucratic in its operational policies and procedures) World Bank Group’s processes too complex 14% Not enough public disclosure of its work 13% Too influenced by developed countries 11% Imposing technocratic solutions without regard to 10% political realities Staff too inaccessible 9% Not adequately sensitive to political/social realities in 9% The Gambia The credibility of its knowledge/data 9% Not client focused 7% Not aligned with country priorities 6% Arrogant in its approach 6% Not exploring alternative policy options 4% Its advice and strategies do not lend themselves to 4% practical problem solving Not aligned with other donors’ work 4% Other 2% "Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in The Gambia? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 20 World Bank Group Country Opinion Survey 2015: The Gambia VI. Sectoral Importance and Effectiveness Importance of WBG’s Support in Sectoral Areas Mean Importance Rating 1 2 3 4 5 6 7 8 9 10 Agricultural development 8.5 Education 8.4 Poverty reduction 8.4 Economic growth 8.3 Energy 8.2 Food security 8.2 Health 8.1 Rural development 8.1 Public sector governance/reform 8.0 Job creation/employment 7.8 Transport 7.8 Water and sanitation 7.8 Private sector development 7.7 Climate change 7.6 Information and communications technology 7.6 Environmental sustainability 7.5 Trade and exports 7.5 Foreign direct investment 7.4 Law and justice 7.4 Urban development 7.4 Communicable/non-communicable diseases 7.4 Disaster management 7.3 Global/regional integration 7.3 Natural resource management 7.2 Social protection 7.2 Equality of opportunity 7.1 Regulatory framework 7.1 Financial markets 7.1 Anti corruption 6.9 Gender equity 6.9 Crime and violence 5.4 "In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in The Gambia?" (1-"Not important at all", 10-"important") 21 World Bank Group Country Opinion Survey 2015: The Gambia VI. Sectoral Importance and Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison4 Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Education 7.8 Agricultural development 7.4 Health 7.2 Economic growth 6.9 Water and sanitation 6.9 Poverty reduction 6.8 6.5 Food security 6.7 Gender equity 6.5 6.3 Public sector governance/reform 6.5 Rural development 6.4 Climate change* 6.4 5.6 Regulatory framework 6.4 Energy 6.3 Disaster management 6.3 Communicable/non-communicable diseases 6.3 Private sector development 6.2 Urban development 6.2 5.7 Transport 6.2 Environmental sustainability 6.2 Trade and exports 6.1 Foreign direct investment 6.0 Financial markets 5.8 Equality of opportunity 5.8 Job creation/employment 5.7 Information and communications technology 5.7 Global/regional integration 5.5 6.0 Social protection 5.5 Law and justice 5.5 FY 2015 Natural resource management 5.4 Crime and violence 4.8 FY 2012 Anti corruption* 4.4 5.3 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in The Gambia?" (1-"Not effective at all", 10-"Very effective") (*Significantly different between FY 2015 and FY 2012) 4 All means presented in this chart are calculated based on weighted data. See Appendix E for details. 22 World Bank Group Country Opinion Survey 2015: The Gambia VI. Sectoral Importance and Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration5 Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Agricultural development 7.3 7.2 Education 7.27.6 Economic growth 7.0 6.7 Poverty reduction 6.56.9 Water and sanitation 6.4 6.8 Rural development 6.4 6.6 Communicable/non-communicable diseases 6.3 6.3 Disaster management 6.3 6.3 Environmental sustainability 6.3 5.9 Health* 6.3 7.3 Food security 6.26.8 Private sector development 6.2 6.2 Gender equity 6.1 6.3 Energy 6.0 6.2 Urban development 6.0 6.0 Trade and exports 6.0 5.9 Transport 6.0 6.1 Equality of opportunity 6.0 5.9 Natural resource management 6.0 5.6 Social protection 5.2 5.9 Public sector governance/reform 5.9 6.6 Job creation/employment 5.8 5.6 Foreign direct investment 5.8 6.0 Regulatory framework 5.7 6.3 Climate change 5.7 6.3 Financial markets 5.7 5.6 Global/regional integration 5.6 5.5 Collaborating Information and communications technology 5.4 with the WBG 5.5 Law and justice 5.05.4 Not collaborating 4.9 with the WBG Crime and violence 4.9 Anti corruption* 3.5 4.4 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in The Gambia?" (1-"Not effective at all", 10-"Very effective") (*Significantly different between collaborators and non-collaborators with the WBG) 5 Note in the Appendix on the sectoral effectiveness (Appendix A, page 53) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know� if they did not have exposure to the WBG’s work in certain development areas. 23 World Bank Group Country Opinion Survey 2015: The Gambia VI. Sectoral Importance and Effectiveness (continued) The WBG Promoting Private Public Partnerships Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.8 “To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in The Gambia?" (1 - "To no degree at all", 10 - "To a very significant degree") Helping the Poorest Percentage of Respondents (N=263) Don't know, To a fully 15% sufficient To a very degree, 22% insufficient degree, 9% To a somewhat To a somewhat insufficient sufficient degree, degree, 21% 33% “To what extent do you believe that the World Bank Group's work and support help the poorest in The Gambia?� (Respondents chose from a list.) 24 World Bank Group Country Opinion Survey 2015: The Gambia VI. Sectoral Importance and Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in The Gambia, bivariate correlational analyses were conducted using respondents’ ratings of the thirty one specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in The Gambia. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at urban development;  The WBG’s effectiveness at education; and  The WBG’s effectiveness at private sector development.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in The Gambia, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at information and communications technology;  The WBG’s effectiveness at health; and  The WBG’s effectiveness at urban development. 25 World Bank Group Country Opinion Survey 2015: The Gambia VII. How the World Bank Group Operates The World Bank Group’s Work in The Gambia: Year Comparison6 Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Overall the World Bank Group currently plays a 6.7 relevant role in development in The Gambia¹ 7.1 The World Bank Group supports programs and 6.6 strategies that are realistic for The Gambia 6.2 FY 2015 The World Bank Group’s work is aligned with 6.3 FY 2012 what I consider the development priorities for The Gambia¹ 6.3 "To what extent do you agree with the following statements about the World Bank Group’s work in The Gambia?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator Question 6 Means in the chart were calculated based on weighted data. For more information about weighting, please see Appendix E. 26 World Bank Group Country Opinion Survey 2015: The Gambia VII. How the World Bank Group Operates (continued) The World Bank Group’s Work in The Gambia: Collaboration Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group supports programs and 6.3 strategies that are realistic for The Gambia 6.6 The World Bank Group’s work is aligned with 6.1 what I consider the development priorities for The Gambia¹ 6.2 Overall the World Bank Group currently plays a 5.5 relevant role in development in The Gambia*¹ 6.7 Collaborating with the WBG Not collaborating with the WBG "To what extent do you agree with the following statements about the World Bank Group’s work in The Gambia?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 27 World Bank Group Country Opinion Survey 2015: The Gambia VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison7  Year comparison: As indicated in the chart below, respondents in this year’s Country Survey had significantly lower levels of agreement with several statements below compared to respondents in the FY’12 Country Survey. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group effectively monitors and 7.4 evaluates the projects and programs it supports 7.1 The World Bank Group provides effective 7.1 implementation support Working with the World Bank Group increases The 7.0 Gambia’s institutional capacity 7.7 The World Bank Group treats clients and stakeholders 7.0 in The Gambia with respect* 7.7 Where country systems are adequate, the World 6.5 Bank Group makes appropriate use of them¹ The World Bank Group’s “Safeguard Policy� 6.5 requirements are reasonable The World Bank Group’s approvals and reviews are 6.1 done in a timely fashion The World Bank Group’s conditions on its lending are 5.3 reasonable* 6.0 The World Bank Group takes decisions quickly in The 5.1 Gambia¹ FY 2015 FY 2012 4.9 The World Bank Group disburses funds promptly* 6.0 "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between FY 2015 and FY 2012) ¹Indicator Question 7 Means in the chart were calculated based on weighted data. 28 World Bank Group Country Opinion Survey 2015: The Gambia VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration  Collaboration: As indicated in the chart below, respondents who collaborate with the WBG had significantly lower levels of agreement with several statements below, compared to respondents who do not collaborate with the WBG. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group provides effective 7.0 implementation support 7.1 Working with the World Bank Group increases The 6.7 Gambia’s institutional capacity 6.9 The World Bank Group treats clients and stakeholders 6.4 in The Gambia with respect 7.0 The World Bank Group effectively monitors and 6.0 evaluates the projects and programs it supports* 7.3 The World Bank Group’s approvals and reviews are 5.8 done in a timely fashion 6.1 Where country systems are adequate, the World 5.8 Bank Group makes appropriate use of them*¹ 6.7 The World Bank Group’s “Safeguard Policy� 5.5 requirements are reasonable* 6.4 The World Bank Group’s conditions on its lending are 5.1 reasonable 5.4 The World Bank Group takes decisions quickly in The 4.9 Gambia¹ 5.2 4.3 The World Bank Group disburses funds promptly 5.1 Collaborating with the WBG Not collaborating with the WBG "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 29 World Bank Group Country Opinion Survey 2015: The Gambia VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison8  Year comparison: As indicated in the chart below, respondents in this year’s Country Survey gave significantly lower ratings for a number of qualities below of the WBG as a development partner compared to respondents in the FY’12 Country Survey. Mean Rating 1 2 3 4 5 6 7 8 9 10 Being a long-term partner¹ 7.7 Collaboration with the Government¹ 7.4 Collaboration with other donors and development 7.0 partners¹ 7.4 Straightforwardness and honesty*¹ 6.6 7.4 Openness (sharing data and other information)¹ 6.5 Collaboration with civil society¹ 6.1 The speed in which it gets things accomplished on the 5.9 ground¹ Staff accessibility*¹ 5.9 6.7 Being inclusive¹ 5.8 Responsiveness*¹ 5.8 6.7 Collaboration with the private sector¹ 5.8 Ease of access to the people at the World Bank Group 5.8 who are making decisions important to my work¹ Flexibility (in terms of the institution’s products and 5.4 services)¹ FY 2015 Flexibility (in terms of changing country 5.3 6.0 FY 2012 circumstances)*¹ "To what extent is the World Bank Group an effective development partner in The Gambia, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between FY2015 and FY2012) ¹Indicator Question 8 All means in this chart were calculated based on weighted data. 30 World Bank Group Country Opinion Survey 2015: The Gambia VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration  Collaboration: As indicated in the chart below, respondents who collaborate with the WBG had significantly lower ratings for the WBG’s “responsiveness,� compared to respondents who do not collaborate with the institution. Mean Rating 1 2 3 4 5 6 7 8 9 10 Being a long-term partner¹ 7.8 7.5 Collaboration with the Government¹ 7.0 7.4 Straightforwardness and honesty¹ 6.7 6.4 Collaboration with other donors and development 6.6 partners¹ 7.0 Openness (sharing data and other information)¹ 6.1 6.3 The speed in which it gets things accomplished on the 6.0 ground¹ 5.8 Staff accessibility¹ 6.0 5.8 Collaboration with the private sector¹ 5.9 5.6 Collaboration with civil society¹ 5.6 5.9 Flexibility (in terms of changing country 5.5 circumstances)¹ 5.1 Ease of access to the people at the World Bank Group 5.4 who are making decisions important to my work¹ 5.6 Being inclusive¹ 5.4 5.8 Flexibility (in terms of the institution’s products and 5.2 services)¹ 5.3 Responsiveness*¹ 5.0 5.9 Collaborating with the WBG Not collaborating with the WBG "To what extent is the World Bank Group an effective development partner in The Gambia, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 31 World Bank Group Country Opinion Survey 2015: The Gambia VII. How the World Bank Group Operates (continued) Internal Measuring and Monitoring Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.8 "To what extent do you believe the World Bank Group measures and corrects its work in real time in The Gambia?" (1-"To no degree at all", 10-"To a very significant degree") 32 World Bank Group Country Opinion Survey 2015: The Gambia VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities Percentage of Respondents (N=262) Weekly, 9% Never, 25% Monthly, 19% A few times a year, Rarely, 25% 23% "How frequently do you consult World Bank Group's knowledge work and activities in the work you do?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 33 World Bank Group Country Opinion Survey 2015: The Gambia VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting The Gambia’s Knowledge Needs9 (Indicator Question) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 5.7 All Respondents FY 2015 5.8 FY 2012 "The World Bank Group meets The Gambia's needs for knowledge services (e.g., research, analysis, data, technical assistance)" (1-"Strongly disagree", 10-"Strongly agree") Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.4 "Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country?" (1-"Not significant at all", 10-"Very significant") Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.4 "Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?" (1-"Very low technical quality", 10-"Very high technical quality") 9 All means in this chart were calculated based on weighted data. 34 World Bank Group Country Opinion Survey 2015: The Gambia VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities10  Year comparison: As indicated in the chart below, respondents in this year’s Country Survey gave significantly lower ratings for the WBG’s knowledge work and activities’ “being adaptable to The Gambia’s specific development challenges and country circumstances,� compared to respondents in the FY’12 Country Survey. Mean Rating 1 2 3 4 5 6 7 8 9 10 Are source of relevant information on global 6.7 good practices Are accessible (well written and easy to 6.1 understand) Are adaptable to The Gambia’s specific 6.0 development challenges and country 6.7 circumstances*¹ Include appropriate level of stakeholder 5.7 involvement during preparation 5.7 Lead to practical solutions 5.5 Are adequately disseminated 5.0 Are timely FY 2015 FY 2012 3.6 Are translated enough into local language "In The Gambia, to what extent do you believe that the World Bank Group’s knowledge work and activities:" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between FY 2015 and FY 2012) ¹Indicator Question 10 All means in this chart were calculated based on weighted data. 35 World Bank Group Country Opinion Survey 2015: The Gambia VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting The Gambia’s Needs for Financial Instruments11 (Indicator Question) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 5.6 FY 2015 All Respondents 6.0 FY 2012 "The World Bank Group’s financial instruments meet the needs of The Gambia." (1-"Strongly disagree", 10-"Strongly agree") 11 Means in this chart were calculated based on weighted data. 36 World Bank Group Country Opinion Survey 2015: The Gambia IX. The Future Role of the WBG in The Gambia Selectivity of the World Bank Group’s Support Percentage of Respondents (N=264) Don’t know, 30% The World Bank Group is sufficiently selective and focuses on the most The World Bank Group is not important development sufficiently selective in The challenges in The Gambia, Gambia, and it is involved in 55% too many areas of development, 14% “Which of the following best describes the World Bank Group’s support in The Gambia?� (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 37 World Bank Group Country Opinion Survey 2015: The Gambia IX. The Future Role of the WBG in The Gambia (continued) Making the World Bank Group of Greater Value  Year comparison: Respondents in the previous FY’12 Country Survey indicated that the World Bank should “reduce the complexity of obtaining World Bank financing� (42%), “offer more innovative financial products� (14%), and “improve the quality of its experts as related to The Gambia’s specific challenges� (12%) to make itself of greater value in The Gambia. Percentage of Respondents (N=260) Reach out more to groups outside of Government 39% Increase the level of capacity development in the 32% country Collaborate more effectively with Government 20% clients (e.g., national, state, local) Reduce the complexity of obtaining World Bank 18% Group financing Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other 16% terms) Provide more adequate data/knowledge/statistics/figures on The Gambia’s 13% economy Offer more innovative financial products 12% Offer more innovative knowledge services 12% Improve the quality of its experts as related to The 11% Gambia’s specific challenges Work faster 10% Ensure greater selectivity in its work 8% Other 4% "Which of the following SHOULD the World Bank Group do to make itself of greater value in The Gambia? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 38 World Bank Group Country Opinion Survey 2015: The Gambia IX. The Future Role of the WBG in The Gambia (continued) The World Bank Group Should Collaborate More with …  Year comparison: Respondents in the previous FY’12 Country Survey indicated that the World Bank should work more with “private sector� (40%), “community based organizations� (36%), “NGOs� (36%), “beneficiaries� (31%), and “local governments� (22%) to ensure better development results in The Gambia. Percentage of Respondents (N=270) NGOs/Community-based organizations (CBOs) 37% Beneficiaries 34% Private sector 30% Local government 21% Academia/think tanks/research institutes 17% Donor community 16% Youth/university groups 14% Media 10% Foundations 6% Parliament 5% Don’t know 2% Other 2% "In addition to regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 39 World Bank Group Country Opinion Survey 2015: The Gambia IX. The Future Role of the WBG in The Gambia (continued) Where the World Bank Group Should Focus its Resources  Year comparison: Respondents in the previous FY’12 Country Survey indicated that the World Bank should focus its resources on “skills development, employment and income generating opportunities, specifically for young people� (33%), “agriculture development (crop production, processing)/ food security� (29%), “government effectiveness/governance� (15%), and “access to basic education, quality of basic education� (15%). Please note that, unlike it is in the current Country Survey, respondents in FY’12 were allowed to choose up to two development areas. Percentage of Respondents (N=269) Agricultural development 44% Education 25% Public sector governance/reform 23% Food security 21% Health 20% Economic growth 18% Poverty reduction 18% Job creation/employment 15% Energy 13% Private sector development 13% Rural development 12% Transport 9% Trade and exports 9% Gender equity 8% Foreign direct investment 6% Climate change 5% Environmental sustainability 5% Global/regional integration 4% Water and sanitation 4% Law and justice 4% “When thinking about how the World Bank Group can have the most impact on development results in The Gambia, in which sectoral areas do you believe the WBG should focus most of its resources in The Gambia? (Choose no more than THREE)� (Respondents chose from a list. Responses combined. Top 20 of 31 response options shown.) 40 World Bank Group Country Opinion Survey 2015: The Gambia IX. The Future Role of the WBG in The Gambia (continued) Future Combination of the WBG services Percentage of Respondents (N=259) None of the above, 2% Convening services, 2% Don't know, 6% Knowledge products, 10% The combination is Financial services, appropriate for 49% The Gambia, 31% "When considering the combination of services that the World Bank Group offers in The Gambia, and taking into account its limited level of resources, which ONE of the following do you believe the WBG should offer more of in The Gambia?" (Respondents chose from a list.) 41 World Bank Group Country Opinion Survey 2015: The Gambia X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 70) for all responses by stakeholder groups. General Information Sources  Year comparison: Respondents in the previous FY’12 Country Survey indicated that they got most of their information about economic and social development issues in The Gambia from “local newspapers� (66%), “the Internet� (37%), and “local television (31%)�. Percentage of Respondents (N=264) Local newspapers 50% Internet 45% Local television 20% Local radio 18% Periodicals 17% International newspapers 10% International television 10% Social media (blogs, Facebook, Twitter, 9% YouTube, Flickr) Other 5% International radio 4% "How do you get most of your information about economic and social development issues in The Gambia? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 42 World Bank Group Country Opinion Survey 2015: The Gambia X. Communication and Outreach (continued) Preferred Information Sources  Year comparison: Respondents in the previous FY’12 Country Survey indicated that they would prefer to receive information from the World Bank through “World Bank website� (56%), “e-Newsletters� (44%), “workshops/conferences (25%),� and “face to face meetings/discussions� (21%). Percentage of Respondents (N=264) World Bank Group’s website 47% World Bank Group’s publications and other 39% written materials World Bank Group’s seminars/workshops/ 34% conferences e-Newsletters 22% Direct contact with World Bank Group 19% Social media (blogs, Facebook, Twitter, 17% YouTube, Flickr) Mobile phones 9% Other 1% "How would you prefer to receive information from the World Bank Group? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 43 World Bank Group Country Opinion Survey 2015: The Gambia X. Communication and Outreach (continued) Access to Information12  Year comparison: This year’s respondents were significantly more likely to be aware of the WBG’s Access to Information Policies than respondents in FY’12. Percentage of Respondents (FY 2015 N=163; FY 2012 N=128) 28% Yes FY 2015 13% FY 2012 72% No 87% "Are you aware of the World Bank Group's Access to Information Policies under which the WBG will now disclose any information in its possession that is not on a list of exceptions?" 12 All percentages presented in the chart were calculated based on weighted data. 44 World Bank Group Country Opinion Survey 2015: The Gambia X. Communication and Outreach (continued) Access to Information (continued)13 Percentage of Respondents (FY 2015 N=164; FY 2012 N=125) 10% Yes FY 2015 13% FY 2012 90% No 87% "Have you requested information from the World Bank Group on its activities in the past year?" Percentage of Respondents (FY 2015 N=16; FY 2012 N=16) 69% Yes 94% 31% FY 2015 No 6% FY 2012 "Were you able to obtain this information?" 13 All percentages presented in the charts on this page were calculated based on weighted data. 45 World Bank Group Country Opinion Survey 2015: The Gambia X. Communication and Outreach (continued) Access to the Internet14 Percentage of Respondents (N=FY 2015 N=171; FY 2012 N=127) 88% Yes 94% FY 2015 12% No FY 2012 6% "Do you have access to the Internet?" Percentage of Respondents (FY 2015 N=124; FY 2012 N=90) 79% High speed/WiFi 70% FY 2015 FY 2012 21% Dial-up 30% "Which Internet connection do you use primarily when visiting a World Bank Group website?� (Respondents chose from a list.) 14 Percentages presented in this chart were calculated based on weighted data. 46 World Bank Group Country Opinion Survey 2015: The Gambia X. Communication and Outreach (continued) The WBG Website Usage15 Percentage of Respondents (N=FY 2015 N=166; FY 2012 N=120) 58% Yes 61% FY 2015 42% No FY 2012 39% "Do you use/have you used the World Bank Group website?"  Year comparison: This year’s respondents had significantly lower levels of agreement with the statement that “I find the WBG’s website easy to navigate,� compared to respondents in the FY’12 Country Survey. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I find the information on the World Bank 7.2 Group’s websites useful. 7.9 I find the World Bank Group’s websites easy 6.5 FY 2015 to navigate.* 7.7 FY 2012 "Please rate how much you agree with the following statements." (1-"Strongly disagree", 10-"Strongly agree�) (*Significantly different between FY 2015 and FY 2012) 15 All percentages and means presented in the charts on this page were calculated based on weighted data. 47 World Bank Group Country Opinion Survey 2015: The Gambia X. Communication and Outreach (continued) Use of the WBG’s Social Media Channels Percentage of Respondents (FY 2015 N=257) Yes 14% No 86% "Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, Twitter, YouTube, Flickr) ?" Evaluation of the WBG’s Social Media Channels Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, 6.4 YouTube, Flickr) are valuable sources of information about the institution "Please rate how much you agree with the following statements." (1-"Strongly disagree", 10-"Strongly agree�) 48 World Bank Group Country Opinion Survey 2015: The Gambia X. Communication and Outreach (continued) Information Sharing16  Year comparison: This year’s respondents had significantly lower levels of agreement with the statement that “the WBG is responsive to my information requests and inquiries,� compared to respondents in the FY’12 Country Survey. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 When I need information from the World Bank 5.9 Group I know how to find it 6.3 The World Bank Group is responsive to my 5.8 FY 2015 information requests and inquiries* 7.0 FY 2012 "Please rate how much you agree with the following statements." (1-"Strongly disagree", 10-"Strongly agree�) (*Significantly different between FY 2015 and FY 2012) 16 Means in the chart were calculated based on weighted data. 49 World Bank Group Country Opinion Survey 2015: The Gambia XI. Appendices A. Responses to All Questions across All Respondents...................... 51 B. Responses to All Questions by Stakeholder Groups ...................... 68 C. Responses to Indicator Questions by Geographic Locations ......... 91 D. Responses to Selected Questions by Level of Collaboration with the World Bank Group ........................................................................ 93 E. Responses to Selected Questions by Year................................... 101 F. Indicator Questions as a Function of Exposure to the WBG ........ 106 G. WBG Country Opinion Survey FY15 – The Gambia Questionnaire 107 The Gambia 50 World Bank Group Country Opinion Survey 2015: The Gambia Appendix A: Responses to All Questions across All Respondents (N=274) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know� (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing The Gambia Percentage of Respondents 1. In general would you say that The Gambia is headed in ... ? (N=252) The right direction 31.0% The wrong direction 34.9% Not sure 34.1% 2. Listed below are a number of development priorities in The Gambia. Please identify which of the following you consider the most important development Percentage of Respondents priorities in The Gambia? (Choose no more than THREE) (Responses Combined; N=268) Agricultural development 29.9% Job creation/employment 25.4% Food security 24.3% Private sector development 20.9% Public sector governance/reform (i.e., government effectiveness, public financial 20.9% management, public expenditure, fiscal system reform) Education 20.9% Health 20.1% Poverty reduction 18.3% Energy 13.1% Law and justice (e.g., judicial system) 10.4% Rural development 9.7% Economic growth 9.7% Gender equity 7.8% Foreign direct investment 7.5% Environmental sustainability 6.3% Water and sanitation 5.6% Social protection (e.g., pensions, targeted social assistance) 5.6% Anti corruption 5.6% Global/regional integration 4.9% Trade and exports 4.9% Climate change (e.g., mitigation, adaptation) 4.1% Transport (e.g., roads, bridges, transportation) 4.1% Equality of opportunity (i.e., equity) 3.4% Financial markets 3.0% Crime and violence 2.6% Communicable/non-communicable diseases 2.6% Natural resource management (e.g., oil, gas, mining) 1.9% Disaster management 1.5% Information and communications technology 1.5% Regulatory framework 0.7% Urban development 0.0% 51 World Bank Group Country Opinion Survey 2015: The Gambia A. General Issues Facing The Gambia (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in The Gambia? (Choose no more than THREE) (Responses Combined; N=271) Agricultural development 30.3% Rural development 28.8% Education 28.0% Job creation/employment 27.7% Economic growth 27.3% Public sector governance/reform (i.e., government effectiveness, public financial 20.3% management, public expenditure, fiscal system reform) Energy 16.2% Food security 13.3% Gender equity 11.1% Private sector development 10.3% Health 10.3% Climate change (e.g., mitigation, adaptation) 6.3% Trade and exports 6.3% Equality of opportunity (i.e., equity) 5.9% Anti corruption 5.9% Urban development 5.5% Social protection (e.g., pensions, targeted social assistance) 5.5% Foreign direct investment 5.2% Natural resource management (e.g., oil, gas, mining) 4.4% Law and justice (e.g., judicial system) 4.1% Transport (e.g., roads, bridges, transportation) 4.1% Water and sanitation 3.3% Global/regional integration 3.0% Environmental sustainability 3.0% Information and communications technology 2.6% Regulatory framework 2.2% Financial markets 2.2% Disaster management 1.8% Crime and violence 0.7% Communicable/non-communicable diseases 0.4% 52 World Bank Group Country Opinion Survey 2015: The Gambia A. General Issues Facing The Gambia (continued) 4. The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in The Gambia? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=249) Education and training that better ensure job opportunity 28.5% Better employment opportunities for young people 26.1% Better entrepreneurial opportunities (i.e., to start small and medium sized 24.5% businesses) Greater access to health and nutrition for citizens 19.7% Greater access to micro-finance for the poor 19.3% Better opportunity for the poor who live in rural areas 16.5% Consistent economic growth 14.9% Greater voice and participation for citizens to help ensure greater accountability 13.7% A growing middle class 11.6% Better quality public services 7.6% Better employment opportunities for women 5.6% More reliable social safety net 5.2% Better opportunity for the poor who live in urban areas 2.8% Greater equity of fiscal policy 2.4% Other 0.4% 5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in The Gambia? Percentage of Respondents (Select only ONE response) (N=266) A very big problem 46.6% A moderately big problem 38.3% A small problem 10.2% Not a problem at all 1.9% Don’t know 3.0% 6. In your view, is global climate change a very serious problem, somewhat Percentage of Respondents serious, not too serious, or not a problem? (Select only ONE response) (N=272) A very serious problem 65.4% A somewhat serious problem 23.2% Not too serious problem 9.2% Not a problem .7% Don’t know 1.5% 53 World Bank Group Country Opinion Survey 2015: The Gambia B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in The 271 0 5.10 2.65 Gambia? (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s 235 38 6.40 2.26 effectiveness in The Gambia? (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help The Gambia solve its most 212 61 6.82 2.33 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 54 World Bank Group Country Opinion Survey 2015: The Gambia B. Overall Attitudes toward the World Bank Group (continued) 4. When thinking about how the World Bank Group can have the most impact on development results in The Gambia, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and Percentage of Respondents knowledge services) in The Gambia? (Choose no more than THREE) (Responses Combined; N=269) Agricultural development 43.9% Education 24.9% Public sector governance/reform (i.e., government effectiveness, public financial 22.7% management, public expenditure, fiscal system reform) Food security 20.8% Health 19.7% Economic growth 18.2% Poverty reduction 17.8% Job creation/employment 14.9% Energy 13.4% Private sector development 13.4% Rural development 11.5% Transport (e.g., roads, bridges, transportation) 9.3% Trade and exports 8.9% Gender equity 8.2% Foreign direct investment 5.6% Climate change (e.g., mitigation, adaptation) 5.2% Environmental sustainability 4.8% Global/regional integration 4.1% Water and sanitation 4.1% Law and justice (e.g., judicial system) 3.7% Equality of opportunity (i.e., equity) 3.3% Social protection (e.g., pensions, targeted social assistance) 3.0% Crime and violence 2.2% Financial markets 2.2% Communicable/non-communicable diseases 1.9% Urban development 1.5% Natural resource management (e.g., oil, gas, mining) 1.5% Anti corruption 1.5% Information and communications technology 1.5% Regulatory framework 1.1% Disaster management 1.1% 55 World Bank Group Country Opinion Survey 2015: The Gambia B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=205) nd activity do you believe is of greatest VALUE and which activity is Greatest 2 Greatest of second greatest value in The Gambia? Value Value Combined Financial resources 39.5% 7.5% 47.0% Capacity development 24.9% 21.9% 46.8% Technical assistance 7.8% 23.9% 31.7% Policy advice, studies, analyses 13.2% 16.4% 29.6% Donor coordination 3.9% 10.9% 14.8% Data 4.9% 6.0% 10.8% Mobilizing third party financial resources 1.5% 7.5% 8.9% Convening/facilitating 2.9% 2.5% 5.4% Linkage to non-Bank expertise 1.0% 2.0% 3.0% Other 0.5% 1.5% 2.0% How EFFECTIVE do you believe the World Bank Group is in terms of the capacity Effectiveness building work it does in each of the following areas in The Gambia? (1-Not effective at all, 10-Very effective) N DK Mean SD 6. Project implementation (or other organizational strengthening) 190 77 5.98 2.73 7. Citizen engagement (incorporating citizens' voices into development) 160 90 4.95 2.18 8. Policy design (for clarity and better incentives to achieve development goals) 171 80 6.40 2.28 When thinking about how to improve capacity building in The Gambia to help Importance ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) N DK Mean SD 9. Project implementation (or other organizational strengthening) 226 37 7.44 2.82 10. Citizen engagement (incorporating citizens' voices into development) 205 47 7.51 2.63 11. Policy design (for clarity and better incentives to achieve development goals) 214 37 8.07 2.38 12. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in The Gambia? (Choose no more than TWO) (Responses Combined; N=249) Not collaborating enough with stakeholders outside the Government 19.7% Not willing to honestly criticize policies and reform efforts in the country 16.9% Don’t know 15.3% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational 14.9% policies and procedures) World Bank Group’s processes too complex 14.5% Not enough public disclosure of its work 13.3% Too influenced by developed countries 11.2% Imposing technocratic solutions without regard to political realities 9.6% Staff too inaccessible 9.2% Not adequately sensitive to political/social realities in The Gambia 9.2% The credibility of its knowledge/data 8.8% Not client focused 6.8% Not aligned with country priorities 6.4% Arrogant in its approach 5.6% Not exploring alternative policy options 4.4% Its advice and strategies do not lend themselves to practical problem solving 4.4% Not aligned with other donors’ work 4.0% Other 2.0% 56 World Bank Group Country Opinion Survey 2015: The Gambia B. Overall Attitudes toward the World Bank Group (continued) 13. Which World Bank Group’s instruments do you believe are the MOST Percentage of Respondents effective in reducing poverty in The Gambia? (Choose no more than TWO) (Responses Combined; N=270) Capacity development 41.9% Investment lending (financing specific projects) 32.6% Multi-sectoral approaches 20.4% Policy based lending / budget support to the Government 19.6% Knowledge products/services (analytical work, studies, surveys, etc.) 18.1% Trust Fund management 17.8% Technical assistance (advice, best practice, international experience, etc.) 17.8% Don’t know 10.7% Other 3.7% 14. To what extent do you believe that the World Bank Group’s work and support Percentage of Respondents help the poorest in The Gambia? (Choose only ONE response) (N=263) To a fully sufficient degree 22.1% To a somewhat sufficient degree 32.7% To a somewhat insufficient degree 20.9% To a very insufficient degree 9.1% Don't know 15.2% 15. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with Percentage of Respondents more in your country? (Choose no more than TWO) (Responses Combined; N=270) NGOs/Community-based organizations (CBOs) 37.3% Beneficiaries 33.6% Private sector 29.9% Local government 21.4% Academia/think tanks/research institutes 16.6% Donor community 15.9% Youth/university groups 14.4% Media 9.6% Foundations 6.3% Parliament 5.2% Don’t know 2.2% Other 1.8% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in The Gambia? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 16. Overall the World Bank Group currently plays a relevant role in development in 236 28 6.26 2.82 The Gambia* 17. The World Bank Group’s work is aligned with what I consider the development 229 30 6.18 2.37 priorities for The Gambia* 18. The World Bank Group supports programs and strategies that are realistic for 232 28 6.49 2.45 The Gambia 19. The World Bank Group treats clients and stakeholders in The Gambia with 210 48 6.73 2.48 respect 57 World Bank Group Country Opinion Survey 2015: The Gambia B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in The Degree Gambia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 20. Responsiveness* 213 46 5.60 2.37 21. Flexibility (in terms of the institution’s products and services)* 203 53 5.27 2.16 22. Flexibility (in terms of changing country circumstances)* 201 54 5.30 2.32 23. Being inclusive* 194 53 5.72 2.36 24. Openness (sharing data and other information)* 201 46 6.26 2.53 25. Staff accessibility* 204 42 5.87 2.50 26. Straightforwardness and honesty* 191 54 6.60 2.55 27. Ease of access to the people at the World Bank Group who are making decisions 198 55 5.55 2.54 important to my work* 28. Collaboration with civil society* 213 46 5.84 2.40 29. Collaboration with the Government* 226 32 7.33 2.29 30. Collaboration with other donors and development partners* 206 51 6.83 2.49 31. Collaboration with the private sector* 198 56 5.77 2.56 32. The speed in which it gets things accomplished on the ground* 209 48 5.94 2.28 33. Being a long-term partner* 230 33 7.70 2.39 34. To be a more effective development partner in The Gambia, do you believe Percentage of Respondents that the World Bank Group should have…? (Choose only ONE response) (N=268) More local presence 69.4% The current level of local presence is adequate 17.5% Less local presence 7.1% Don't know 6.0% 35. When World Bank Group assisted reform efforts fail or are slow to take place, Percentage of Respondents which of the following would you attribute to? (Choose no more than TWO) (Responses Combined; N=254) Lack of/inadequate levels of capacity in Government 34.6% There is not an adequate level of citizen/civil society participation 31.1% Political pressures and obstacles 25.6% Reforms are not well thought out in light of country challenges 20.9% The Government works inefficiently 19.3% The World Bank Group is not sensitive enough to political/social realities on the 16.5% ground Poor donor coordination 16.1% The World Bank Group does not do adequate follow through/follow-up 11.0% The World Bank Group works too slowly 10.2% Other 3.5% 58 World Bank Group Country Opinion Survey 2015: The Gambia C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in The Gambia? (1-Not important at all, 10-Very important) N DK Mean SD 1. Anti corruption 232 23 6.92 3.29 2. Information and communications technology 238 18 7.58 2.40 3. Transport (e.g., roads, bridges, transportation) 233 17 7.79 2.30 4. Crime and violence 221 28 5.44 2.67 5. Law and justice (e.g., judicial system) 226 25 7.37 2.53 6. Urban development 233 18 7.36 2.32 7. Environmental sustainability 235 17 7.51 2.33 8. Regulatory framework 226 23 7.12 2.35 9. Communicable/non-communicable diseases 231 18 7.36 2.42 10. Poverty reduction 245 12 8.40 2.08 11. Gender equity 237 16 6.89 2.55 12. Private sector development 243 16 7.67 2.27 13. Foreign direct investment 236 17 7.44 2.38 14. Water and sanitation 237 16 7.78 2.29 15. Trade and exports 240 12 7.46 2.27 16. Economic growth 247 9 8.30 2.14 17. Energy 242 14 8.20 2.24 18. Disaster management 244 12 7.34 2.32 19. Public sector governance/reform (i.e., government effectiveness, 241 10 7.95 2.43 public financial management, public expenditure, fiscal system reform) 20. Job creation/employment 243 13 7.81 2.42 21. Financial markets 232 20 7.07 2.48 22. Equality of opportunity (i.e., equity) 228 20 7.14 2.32 23. Health 245 12 8.11 2.13 24. Rural development 247 10 8.10 2.10 25. Global/regional integration 230 17 7.25 2.26 26. Food security 243 13 8.16 2.23 27. Education 245 10 8.44 2.01 28. Social protection (e.g., pensions, targeted social assistance) 240 14 7.23 2.38 29. Climate change (e.g., mitigation, adaptation) 236 14 7.64 2.35 30. Agricultural development 251 8 8.47 2.24 31. Natural resource management (e.g., oil, gas, mining) 242 14 7.24 2.61 59 World Bank Group Country Opinion Survey 2015: The Gambia C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness work it does in the following areas of development in The Gambia? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Anti corruption 146 108 4.04 2.51 2. Information and communications technology 166 82 5.51 2.45 3. Transport (e.g., roads, bridges, transportation) 172 71 6.05 2.42 4. Crime and violence 137 110 4.85 2.49 5. Law and justice (e.g., judicial system) 147 99 5.20 2.44 6. Urban development 180 67 6.04 2.35 7. Environmental sustainability 166 75 6.07 2.27 8. Regulatory framework 166 79 6.11 2.33 9. Communicable/non-communicable diseases 163 84 6.36 2.20 10. Poverty reduction 194 56 6.85 2.30 11. Gender equity 166 80 6.23 2.17 12. Private sector development 170 78 6.28 2.24 13. Foreign direct investment 156 86 5.97 2.31 14. Water and sanitation 169 76 6.69 2.32 15. Trade and exports 168 79 5.99 2.15 16. Economic growth 189 57 6.80 2.04 17. Energy 170 76 6.24 2.51 18. Disaster management 164 83 6.46 2.36 19. Public sector governance/reform (i.e., government effectiveness, public 187 60 6.35 2.49 financial management, public expenditure, fiscal system reform) 20. Job creation/employment 179 67 5.76 2.26 21. Financial markets 142 102 5.79 2.38 22. Equality of opportunity (i.e., equity) 152 94 6.01 2.14 23. Health 182 63 6.93 2.26 24. Rural development 177 69 6.49 2.36 25. Global/regional integration 153 88 5.71 2.46 26. Food security 171 73 6.60 2.23 27. Education 202 47 7.49 2.32 28. Social protection (e.g., pensions, targeted social assistance) 144 101 5.64 2.58 29. Climate change (e.g., mitigation, adaptation) 164 79 6.18 2.38 30. Agricultural development 193 55 7.21 2.21 31. Natural resource management (e.g., oil, gas, mining) 145 100 5.89 2.79 3. Where are the World Bank Group’s decisions made primarily that support the Percentage of Respondents program in The Gambia? (Choose only ONE response) (N=266) At the Headquarters (in Washington D.C.) 47.4% In the country 9.8% Don't know 42.9% Achieving Development Results* N DK Mean SD 4. To what extent does the World Bank Group’s work help to achieve development results in The Gambia? (1-To no degree at all, 10-To a very significant 225 46 6.45 2.32 degree) 60 World Bank Group Country Opinion Survey 2015: The Gambia C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in The Gambia? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group’s financial instruments meet the needs of The Gambia* 214 55 5.28 2.47 6. The World Bank Group meets The Gambia’s needs for knowledge services* 207 55 5.75 2.28 Measuring and Correcting Work N DK Mean SD 7. To what extent do you believe the World Bank Group measures and corrects its work in real time in The Gambia? (1-To no degree at all, 10-To a very significant 167 104 6.84 1.99 degree) D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=262) Weekly 8.8% Monthly 18.7% A few times a year 22.5% Rarely 25.2% Never 24.8% In The Gambia, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 181 74 4.71 2.41 3. Include appropriate level of stakeholder involvement during preparation 189 63 5.64 2.29 4. Lead to practical solutions 187 66 5.82 2.23 5. Are accessible (well written and easy to understand) 189 66 6.09 2.36 6. Are source of relevant information on global good practices 187 67 6.55 2.41 7. Are adequately disseminated 182 66 5.69 2.28 8. Are translated enough into local language 167 82 3.99 2.59 9. Are adaptable to The Gambia’s specific development challenges and country 187 69 6.09 2.34 circumstances* Overall Evaluations N DK Mean SD 10. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country?* 213 51 7.38 2.18 (1-Not significant at all, 10-Very significant) 11. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 213 48 7.41 1.89 technical quality) 61 World Bank Group Country Opinion Survey 2015: The Gambia E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 196 67 4.83 2.71 2. The World Bank Group effectively monitors and evaluates the projects and 217 47 6.79 2.41 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 193 71 6.05 2.18 4. The World Bank Group’s “Safeguard Policy� requirements are reasonable 173 82 6.09 2.43 5. The World Bank Group’s conditions on its lending are reasonable 183 74 5.28 2.17 6. The World Bank Group takes decisions quickly in The Gambia* 183 74 5.19 2.36 7. Working with the World Bank Group increases The Gambia’s institutional 211 48 6.87 2.32 capacity 8. Where country systems (e.g., procurement, financial management, etc.) are 181 78 6.41 2.29 adequate, the World Bank Group makes appropriate use of them* 9. The World Bank Group provides effective implementation support (i.e., 208 53 7.07 2.14 supervision of projects) WBG Promoting PPP in The Gambia N DK Mean SD 10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in The Gambia? (1-To no 206 59 6.77 2.35 degree at all, 10-To a very significant degree) 11. Which of the following best describes the way the World Bank Group operates Percentage of Respondents in The Gambia? (Select only one response) (N=265) The World Bank Group takes too much risk in The Gambia 17.4% The World Bank Group does not take enough risk in The Gambia 19.6% The World Bank Group’s approach to risk is appropriate 21.1% Don't know 41.9% 12. Which of the following best describes the World Bank Group’s support in The Percentage of Respondents Gambia? (Select only one response) (N=264) The World Bank Group is sufficiently selective and focuses on the most important 55.3% development challenges in The Gambia The World Bank Group is not sufficiently selective in The Gambia, and it is involved in 14.4% too many areas of development Don’t know 30.3% 62 World Bank Group Country Opinion Survey 2015: The Gambia F. The Future Role of the World Bank Group in The Gambia 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in The Gambia? (Choose no more than TWO) (Responses Combined; N=260) Reach out more to groups outside of Government 39.2% Increase the level of capacity development in the country 31.9% Collaborate more effectively with Government clients (e.g., national, state, local) 20.0% Reduce the complexity of obtaining World Bank Group financing 18.5% Improve the competitiveness of its financing compared to markets (e.g., cost, 15.8% timeliness, other terms) Provide more adequate data/knowledge/statistics/figures on The Gambia’s 13.5% economy Offer more innovative financial products 11.9% Offer more innovative knowledge services 11.5% Improve the quality of its experts as related to The Gambia’s specific challenges 11.2% Work faster 10.0% Ensure greater selectivity in its work 8.5% Other 3.8% 2. When considering the combination of services that the World Bank Group offers in The Gambia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer Percentage of Respondents more of in The Gambia? (Select only ONE response) (N=259) Financial services 49.4% The combination is appropriate for The Gambia 31.3% Knowledge products 9.7% Don't know 5.8% None of the above 2.3% Convening services 1.5% 63 World Bank Group Country Opinion Survey 2015: The Gambia G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in The Gambia? (Choose no more than TWO) (Responses Combined; N=264) Local newspapers 50.4% Internet 44.7% Local television 19.7% Local radio 17.8% Periodicals 17.4% International newspapers 10.2% International television 10.2% Social media (blogs, Facebook, Twitter, YouTube, Flickr) 9.1% Other 5.3% International radio 4.2% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=264) World Bank Group’s website 47.0% World Bank Group’s publications and other written materials 38.6% World Bank Group’s seminars/workshops/ conferences 33.7% e-Newsletters 22.0% Direct contact with World Bank Group 19.3% Social media (blogs, Facebook, Twitter, YouTube, Flickr) 16.7% Mobile phones 9.5% Other 1.1% 3. Are you aware of the World Bank Group’s Access to Information Policy under which the WBG will now disclose any information in its possession that is not on Percentage of Respondents a list of exceptions? (N=249) Yes 39.8% No 60.2% 4. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=249) Yes 10.8% No 89.2% Percentage of Respondents 5. Were you able to obtain this information? (N=27) Yes 70.4% No 29.6% Percentage of Respondents 6. Do you have access to the Internet? (N=259) Yes 79.5% No 20.5% Percentage of Respondents 7. Do you use/have you used the World Bank Group website? (N=253) Yes 61.3% No 38.7% 64 World Bank Group Country Opinion Survey 2015: The Gambia G. Communication and Information Sharing (continued) 8. Do you currently consult the World Bank Group social media sites (e.g., blogs, Percentage of Respondents Facebook, Twitter, YouTube, Flickr)? (N=257) Yes 13.6% No 86.4% 9. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=176) High speed/WiFi 76.7% Dial-up 23.3% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. I find the World Bank Group’s websites easy to navigate. 178 72 6.16 2.77 11. I find the information on the World Bank Group’s websites useful. 174 71 6.84 2.44 12. The World Bank Group’s social media channels are valuable sources of 111 130 6.43 2.73 information about the institution 13. When I need information from the World Bank Group I know how to 166 78 5.74 2.89 find it 14. The World Bank Group is responsive to my information requests and 136 106 5.74 2.50 inquiries 65 World Bank Group Country Opinion Survey 2015: The Gambia H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=226) Employee of a Ministry, Ministerial Department or Implementation Agency 17.3% Private Sector Organization 14.6% NGO/ Community-Based Organization 9.3% PMU overseeing implementation of project/Consultant/Contractor working on 8.4% WBG supported project/program Other 8.0% Local Government Office or Staff 6.6% Independent Government Institution 6.6% Bilateral/ Multilateral Agency 5.8% Financial Sector/Private Bank 4.9% Office of the President/Prime Minister 3.5% Academia/Research Institute/Think Tank 3.5% Office of Minister 2.7% Media 2.2% Private Foundation 1.8% Trade Union 1.8% Youth Group 1.3% Faith-Based Group .9% Office of Parliamentarian .4% Judiciary Branch .4% 2. Please identify the primary specialization of your work. Percentage of Respondents (Please mark only ONE response) (N=244) Other 17.6% Finance and markets 9.8% Education 7.8% Health, nutrition, and population 7.0% Transport and ICT 6.6% Gender 6.1% Social protection and labor 5.7% Urban, rural, and social development 5.7% Governance 5.7% Agriculture 5.7% Generalist (specialized in multiple sectors) 4.1% Trade and competitiveness 3.7% Environment and natural resources 3.3% Energy and extractives 2.5% Water 2.0% Poverty 2.0% Fragility, conflict and violence 1.6% Public-private partnerships 1.6% Macroeconomics and fiscal management .8% Jobs .4% 66 World Bank Group Country Opinion Survey 2015: The Gambia H. Background Information (continued) 3. Which one of the following best describes your level of interaction with the Percentage of Respondents World Bank Group in your country? (N=253) I currently collaborate with the World Bank Group 23.3% I have previously collaborated with the World Bank Group 28.5% Both of the above (I currently collaborate and previously have collaborated with 13.8% the World Bank Group) I have never collaborated with the World Bank Group 34.4% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in The Gambia? (Select only ONE response) (N=196) The World Bank (IDA) 78.6% The International Finance Corporation (IFC) 11.7% The Multilateral Investment Guarantee Agency (MIGA) 5.6% Other 4.1% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=281) Yes 23.4% No 76.6% 6. If yes, what was your view of how the two institutions work together in The Percentage of Respondents Gambia? (Select only ONE response) (N=50) The two institutions work well together 42.0% The way the two institutions work together needs improvement 36.0% The two institutions do not work well together 8.0% Don't know 14.0% 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in The Gambia? (Choose no more than TWO) (Responses Combined; N=245) Use World Bank Group website for information, data, research, etc. 35.9% Observer 30.6% Use World Bank Group reports/data 30.2% Collaborate as part of my professional duties 29.8% Engage in World Bank Group related/sponsored events/activities 26.1% Percentage of Respondents 8. What’s your gender? (N=263) Female 27.0% Male 73.0% Percentage of Respondents 9. Which best represents your geographic location? (N=262) Banjul 74.8% West Coast 23.7% North Bank .8% Lower River .4% Upper River .4% 67 World Bank Group Country Opinion Survey 2015: The Gambia Appendix B: Responses to All Questions by Stakeholder Groups17 Office of the President, Prime Minister, Minister N=14  Employee of a Ministry N=39  PMU/Consultant N=19  Local Government N=15 Bilateral/ Multilateral Agency N=13  Private Sector/Financial Sector/Private Bank N=44  CSO N=34  Independent Government Institution N=15 Other N=33 A. General Issues facing The Gambia In general, would you say that The Gambia is headed in...?* Office of Employee Bilateral/ Private Sector/ Independent President/ Prime of a PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Ministry Consultant Government Agency Private Bank CSO Institution Other The right direction 16.7% 48.6% 31.3% 69.2% 9.1% 21.4% 30.3% 38.5% 23.3% The wrong direction 33.3% 14.3% 43.8% 0.0% 54.5% 47.6% 18.2% 38.5% 50.0% Not sure 50.0% 37.1% 25.0% 30.8% 36.4% 31.0% 51.5% 23.1% 26.7% *Significantly different between stakeholder groups 17 Only 226 respondents provided the information about their current positions. Thus, only these respondents were included in the across-stakeholder analysis presented in this appendix. 68 World Bank Group Country Opinion Survey 2015: The Gambia A. General Issues facing The Gambia (continued) Listed below are a number of development priorities in The Gambia. Please identify which of the following you consider the most important development priorities in The Gambia? (Choose no more than THREE) Office of Employee Bilateral/ Private Sector/ Independent Percentage of Respondents President/ Prime of a PMU/ Local Multilateral Financial Sector/ Government (Responses combined) Minister/ Minister Ministry Consultant Government Agency Private Bank CSO Institution Other Gender equity* 0.0% 0.0% 5.3% 6.7% 8.3% 4.5% 27.3% 13.3% 6.3% Private sector development* 35.7% 15.4% 31.6% 0.0% 16.7% 40.9% 12.1% 13.3% 15.6% Foreign direct investment 0.0% 7.7% 5.3% 6.7% 8.3% 9.1% 6.1% 6.7% 3.1% Water and sanitation 0.0% 10.3% 5.3% 20.0% 0.0% 6.8% 3.0% 6.7% 0.0% Social protection (e.g., pensions, targeted 7.1% 2.6% 0.0% 6.7% 8.3% 6.8% 6.1% 0.0% 3.1% social assistance) Food security 28.6% 38.5% 26.3% 33.3% 50.0% 13.6% 18.2% 26.7% 12.5% Public sector governance/reform (i.e., government effectiveness, public financial 21.4% 25.6% 26.3% 20.0% 33.3% 34.1% 9.1% 26.7% 21.9% management, public expenditure, fiscal system reform) Global/regional integration 14.3% 0.0% 0.0% 0.0% 0.0% 6.8% 6.1% 0.0% 3.1% Anti corruption 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% 6.1% 6.7% 15.6% Job creation/employment 7.1% 23.1% 31.6% 46.7% 25.0% 22.7% 27.3% 40.0% 34.4% Rural development 7.1% 12.8% 15.8% 6.7% 25.0% 6.8% 15.2% 6.7% 6.3% Financial markets 7.1% 0.0% 0.0% 0.0% 0.0% 2.3% 6.1% 0.0% 9.4% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 10.3% 0.0% 13.3% 8.3% 0.0% 15.2% 0.0% 6.3% Equality of opportunity (i.e., equity) 7.1% 2.6% 5.3% 0.0% 0.0% 0.0% 6.1% 0.0% 3.1% Health 21.4% 35.9% 26.3% 26.7% 8.3% 9.1% 15.2% 33.3% 21.9% Climate change (e.g., mitigation, adaptation) 0.0% 0.0% 5.3% 6.7% 8.3% 0.0% 12.1% 0.0% 3.1% Agricultural development 21.4% 30.8% 36.8% 40.0% 16.7% 40.9% 27.3% 26.7% 15.6% Trade and exports 0.0% 5.1% 0.0% 0.0% 0.0% 4.5% 3.0% 6.7% 9.4% Crime and violence* 21.4% 0.0% 0.0% 0.0% 0.0% 0.0% 6.1% 0.0% 0.0% Education 28.6% 25.6% 21.1% 20.0% 16.7% 13.6% 12.1% 13.3% 21.9% Poverty reduction 7.1% 20.5% 21.1% 26.7% 25.0% 9.1% 21.2% 13.3% 25.0% Energy 14.3% 10.3% 5.3% 0.0% 8.3% 15.9% 6.1% 26.7% 28.1% Transport (e.g., roads, bridges, transportation) 7.1% 2.6% 0.0% 6.7% 0.0% 2.3% 0.0% 6.7% 3.1% Economic growth 14.3% 7.7% 5.3% 13.3% 16.7% 11.4% 9.1% 6.7% 9.4% Law and justice (e.g., judicial system)* 0.0% 7.7% 21.1% 0.0% 8.3% 22.7% 0.0% 13.3% 18.8% Regulatory framework 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% 3.0% 0.0% 0.0% Communicable/non-communicable diseases 14.3% 0.0% 0.0% 0.0% 0.0% 4.5% 3.0% 0.0% 0.0% Natural resource management (e.g., oil, gas, 7.1% 0.0% 0.0% 0.0% 8.3% 2.3% 3.0% 0.0% 3.1% mining) Disaster management 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% 3.0% 0.0% 0.0% Information and communications technology 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.1% 0.0% 0.0% *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2015: The Gambia A. General Issues facing The Gambia (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in The Gambia? (Choose no more than THREE) Office of Employee Bilateral/ Private Sector/ Independent Percentage of Respondents President/ Prime of a PMU/ Local Multilateral Financial Sector/ Government (Responses combined) Minister/ Minister Ministry Consultant Government Agency Private Bank CSO Institution Other Climate change (e.g., mitigation, adaptation)* 7.1% 2.6% 5.3% 6.7% 7.7% 2.3% 21.2% 0.0% 3.0% Global/regional integration 0.0% 2.6% 0.0% 13.3% 0.0% 4.5% 3.0% 0.0% 0.0% Gender equity 21.4% 2.6% 0.0% 0.0% 7.7% 4.5% 12.1% 13.3% 6.1% Rural development 35.7% 23.1% 21.1% 20.0% 23.1% 27.3% 30.3% 46.7% 33.3% Urban development 14.3% 2.6% 5.3% 6.7% 7.7% 0.0% 3.0% 6.7% 6.1% Water and sanitation 7.1% 5.1% 0.0% 6.7% 0.0% 4.5% 6.1% 0.0% 0.0% Equality of opportunity (i.e., equity) 0.0% 5.1% 5.3% 6.7% 0.0% 9.1% 6.1% 6.7% 6.1% Economic growth* 7.1% 20.5% 21.1% 73.3% 38.5% 34.1% 27.3% 20.0% 27.3% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.1% 0.0% 9.1% Social protection (e.g., pensions, targeted 14.3% 5.1% 0.0% 6.7% 7.7% 6.8% 12.1% 0.0% 3.0% social assistance) Law and justice (e.g., judicial system)* 14.3% 0.0% 0.0% 0.0% 7.7% 2.3% 0.0% 0.0% 21.2% Transport (e.g., roads, bridges, transportation) 0.0% 2.6% 5.3% 0.0% 7.7% 4.5% 9.1% 6.7% 6.1% Crime and violence 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.0% Communicable/non-communicable diseases 0.0% 2.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 0.0% 0.0% 10.5% 0.0% 0.0% 2.3% 3.0% 6.7% 3.0% Education 21.4% 30.8% 47.4% 33.3% 30.8% 29.5% 15.2% 20.0% 30.3% Energy* 28.6% 25.6% 5.3% 13.3% 23.1% 0.0% 9.1% 13.3% 18.2% Public sector governance/reform (i.e., government effectiveness, public financial 14.3% 25.6% 10.5% 13.3% 15.4% 18.2% 21.2% 33.3% 15.2% management, public expenditure, fiscal system reform) Natural resource management (e.g., oil, gas, 0.0% 2.6% 0.0% 0.0% 7.7% 0.0% 9.1% 6.7% 3.0% mining) Environmental sustainability 14.3% 0.0% 0.0% 0.0% 0.0% 2.3% 3.0% 0.0% 6.1% Anti corruption 14.3% 2.6% 5.3% 0.0% 0.0% 6.8% 3.0% 6.7% 6.1% Private sector development 0.0% 15.4% 10.5% 13.3% 7.7% 18.2% 3.0% 13.3% 9.1% Foreign direct investment 0.0% 10.3% 0.0% 0.0% 0.0% 9.1% 6.1% 6.7% 0.0% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.0% 0.0% 0.0% Health 14.3% 10.3% 10.5% 6.7% 7.7% 13.6% 9.1% 13.3% 3.0% Agricultural development* 28.6% 38.5% 73.7% 20.0% 23.1% 38.6% 24.2% 26.7% 33.3% Job creation/employment 14.3% 28.2% 31.6% 46.7% 46.2% 29.5% 24.2% 20.0% 30.3% Financial markets 7.1% 0.0% 0.0% 0.0% 0.0% 2.3% 6.1% 6.7% 3.0% Trade and exports 7.1% 10.3% 15.8% 6.7% 7.7% 0.0% 6.1% 6.7% 9.1% Food security 0.0% 20.5% 15.8% 6.7% 23.1% 25.0% 12.1% 13.3% 6.1% *Significantly different between stakeholder groups 70 World Bank Group Country Opinion Survey 2015: The Gambia A. General Issues facing The Gambia (continued) The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in The Gambia? (Choose no more than TWO) Office of Employee Bilateral/ Private Sector/ Independent Percentage of Respondents President/ Prime of a PMU/ Local Multilateral Financial Sector/ Government (Responses combined) Minister/ Minister Ministry Consultant Government Agency Private Bank CSO Institution Other Greater access to health and nutrition for 42.9% 25.7% 15.8% 20.0% 9.1% 10.5% 17.2% 15.4% 25.8% citizens Better entrepreneurial opportunities (i.e., to 35.7% 22.9% 26.3% 20.0% 9.1% 18.4% 24.1% 15.4% 9.7% start small and medium sized businesses) Better employment opportunities for young 21.4% 40.0% 21.1% 13.3% 9.1% 31.6% 20.7% 23.1% 38.7% people Better employment opportunities for women 0.0% 2.9% 0.0% 0.0% 0.0% 7.9% 17.2% 0.0% 3.2% Greater access to micro-finance for the poor* 7.1% 14.3% 26.3% 13.3% 9.1% 42.1% 20.7% 30.8% 6.5% Greater voice and participation for citizens to 14.3% 8.6% 0.0% 26.7% 27.3% 15.8% 27.6% 15.4% 9.7% help ensure greater accountability A growing middle class 7.1% 0.0% 5.3% 0.0% 18.2% 21.1% 10.3% 7.7% 9.7% Education and training that better ensure job 28.6% 31.4% 21.1% 66.7% 45.5% 18.4% 13.8% 30.8% 38.7% opportunity* Better quality public services 14.3% 5.7% 5.3% 6.7% 9.1% 0.0% 13.8% 7.7% 6.5% Better opportunity for the poor who live in 28.6% 17.1% 21.1% 0.0% 27.3% 13.2% 13.8% 30.8% 16.1% rural areas Better opportunity for the poor who live in 0.0% 2.9% 5.3% 0.0% 0.0% 0.0% 3.4% 0.0% 3.2% urban areas Consistent economic growth* 0.0% 14.3% 36.8% 33.3% 9.1% 18.4% 3.4% 15.4% 29.0% More reliable social safety net* 0.0% 8.6% 10.5% 0.0% 27.3% 0.0% 6.9% 0.0% 3.2% Greater equity of fiscal policy 0.0% 5.7% 0.0% 0.0% 0.0% 2.6% 0.0% 7.7% 0.0% Other 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in The Gambia? Office of Employee Bilateral/ Private Sector/ Independent President/ Prime of a PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Ministry Consultant Government Agency Private Bank CSO Institution Other A very big problem 71.4% 43.6% 5.6% 33.3% 50.0% 44.2% 47.1% 50.0% 50.0% A moderately big problem 21.4% 30.8% 77.8% 46.7% 50.0% 44.2% 44.1% 21.4% 28.1% A small problem 0.0% 20.5% 11.1% 13.3% 0.0% 4.7% 5.9% 28.6% 12.5% Not a problem at all 0.0% 2.6% 5.6% 0.0% 0.0% 0.0% 2.9% 0.0% 6.3% Don’t know 7.1% 2.6% 0.0% 6.7% 0.0% 7.0% 0.0% 0.0% 3.1% 71 World Bank Group Country Opinion Survey 2015: The Gambia A. General Issues facing The Gambia (continued) In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? Office of Employee Bilateral/ Private Sector/ Independent President/ Prime of a PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Ministry Consultant Government Agency Private Bank CSO Institution Other A very serious problem 71.4% 53.8% 63.2% 80.0% 69.2% 68.2% 61.8% 46.7% 63.6% A somewhat serious problem 21.4% 30.8% 26.3% 20.0% 30.8% 11.4% 23.5% 46.7% 21.2% Not too serious problem 7.1% 10.3% 5.3% 0.0% 0.0% 18.2% 14.7% 6.7% 9.1% Not a problem 0.0% 0.0% 0.0% 0.0% 0.0% 2.3% 0.0% 0.0% 3.0% Don’t know 0.0% 5.1% 5.3% 0.0% 0.0% 0.0% 0.0% 0.0% 3.0% B. Overall Attitudes toward the World Bank Group Which of the following best describes your current position? Office of the Bilateral/ Private Sector/ Independent President/ Prime Employee of a Local Multilateral Financial Sector/ Government Minister/ Minister Ministry PMU/ Consultant government Agency Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the 14 4.07 2.73 39 5.15 2.84 19 6.95 1.99 14 5.36 2.37 13 5.31 2.69 43 5.98 2.54 34 5.76 2.37 15 4.47 2.29 33 5.48 2.33 World Bank Group in The Gambia?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Which of the following best describes your current position? Office of the Bilateral/ Private Sector/ Independent President/ Prime Employee of a Local Multilateral Financial Sector/ Government Minister/ Minister Ministry PMU/ Consultant government Agency Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in The 14 5.43 2.44 28 6.71 2.07 19 6.89 2.23 11 8.36 2.42 10 6.10 .99 38 7.03 1.81 29 6.59 2.56 13 5.31 1.97 30 6.60 2.11 Gambia.* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups Which of the following best describes your current position? Office of the Bilateral/ Private Sector/ Independent President/ Prime Employee of a Local Multilateral Financial Sector/ Government Minister/ Minister Ministry PMU/ Consultant government Agency Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help The 13 5.77 2.49 26 7.08 2.15 17 7.82 1.42 8 7.00 3.34 10 6.00 1.25 32 7.44 1.78 27 7.07 2.63 11 6.73 2.24 27 7.04 2.14 Gambia solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 72 World Bank Group Country Opinion Survey 2015: The Gambia B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in The Gambia, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in The Gambia? (Choose no more than THREE) Office of Employee Bilateral/ Private Sector/ Independent Percentage of Respondents President/ Prime of a PMU/ Local Multilateral Financial Sector/ Government (Responses combined) Minister/ Minister Ministry Consultant Government Agency Private Bank CSO Institution Other Transport (e.g., roads, bridges, transportation) 0.0% 2.6% 16.7% 13.3% 25.0% 11.4% 8.8% 6.7% 12.5% Agricultural development* 35.7% 55.3% 66.7% 53.3% 33.3% 59.1% 23.5% 46.7% 50.0% Global/regional integration 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.1% Gender equity* 7.1% 0.0% 0.0% 0.0% 0.0% 2.3% 14.7% 0.0% 3.1% Public sector governance/reform (i.e., government effectiveness, public financial 42.9% 31.6% 16.7% 6.7% 25.0% 34.1% 8.8% 40.0% 6.3% management, public expenditure, fiscal system reform)* Social protection (e.g., pensions, targeted 7.1% 2.6% 0.0% 13.3% 0.0% 4.5% 0.0% 0.0% 6.3% social assistance) Crime and violence 7.1% 5.3% 5.6% 0.0% 0.0% 0.0% 0.0% 0.0% 3.1% Health 28.6% 21.1% 5.6% 20.0% 33.3% 11.4% 17.6% 33.3% 25.0% Education 21.4% 23.7% 33.3% 33.3% 50.0% 20.5% 17.6% 26.7% 34.4% Energy 14.3% 23.7% 11.1% 6.7% 16.7% 20.5% 17.6% 0.0% 12.5% Rural development 14.3% 10.5% 22.2% 26.7% 16.7% 9.1% 20.6% 6.7% 6.3% Foreign direct investment 0.0% 2.6% 0.0% 6.7% 0.0% 15.9% 2.9% 13.3% 9.4% Job creation/employment 0.0% 18.4% 16.7% 13.3% 16.7% 20.5% 23.5% 6.7% 21.9% Financial markets 0.0% 0.0% 5.6% 0.0% 0.0% 4.5% 2.9% 0.0% 6.3% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 6.8% 0.0% 0.0% 3.1% Environmental sustainability 0.0% 7.9% 5.6% 13.3% 0.0% 2.3% 8.8% 0.0% 6.3% Water and sanitation 7.1% 7.9% 0.0% 6.7% 0.0% 0.0% 2.9% 6.7% 0.0% Food security 42.9% 15.8% 11.1% 13.3% 16.7% 6.8% 20.6% 20.0% 18.8% Climate change (e.g., mitigation, adaptation)* 7.1% 0.0% 0.0% 0.0% 8.3% 0.0% 14.7% 0.0% 6.3% Poverty reduction 7.1% 21.1% 5.6% 20.0% 33.3% 18.2% 11.8% 33.3% 25.0% Trade and exports 7.1% 7.9% 5.6% 6.7% 0.0% 6.8% 20.6% 20.0% 3.1% Equality of opportunity (i.e., equity) 0.0% 2.6% 0.0% 0.0% 0.0% 2.3% 8.8% 0.0% 0.0% Private sector development 0.0% 13.2% 27.8% 0.0% 8.3% 11.4% 5.9% 26.7% 12.5% Economic growth 14.3% 15.8% 11.1% 33.3% 8.3% 18.2% 23.5% 6.7% 9.4% Communicable/non-communicable diseases 7.1% 0.0% 5.6% 0.0% 0.0% 0.0% 2.9% 0.0% 3.1% Natural resource management (e.g., oil, gas, 7.1% 0.0% 5.6% 0.0% 0.0% 0.0% 2.9% 0.0% 0.0% mining) Law and justice (e.g., judicial system) 14.3% 0.0% 11.1% 0.0% 0.0% 4.5% 0.0% 0.0% 9.4% Regulatory framework 0.0% 0.0% 5.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti corruption 0.0% 0.0% 0.0% 0.0% 0.0% 6.8% 2.9% 0.0% 0.0% Information and communications technology 0.0% 0.0% 0.0% 0.0% 0.0% 2.3% 8.8% 0.0% 0.0% Disaster management 0.0% 5.3% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 73 World Bank Group Country Opinion Survey 2015: The Gambia B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in The Gambia? Office of Employee Bilateral/ Private Sector/ Independent Greatest Value President/ Prime of a PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Ministry Consultant Government Agency Private Bank CSO Institution Other Convening/facilitating 0.0% 2.9% 5.6% 0.0% 0.0% 0.0% 0.0% 0.0% 10.3% Data* 16.7% 2.9% 11.1% 0.0% 18.2% 0.0% 3.4% 0.0% 0.0% Policy advice, studies, analyses 0.0% 14.7% 11.1% 16.7% 0.0% 17.9% 20.7% 10.0% 3.4% Financial resources 33.3% 41.2% 38.9% 25.0% 63.6% 41.0% 37.9% 50.0% 41.4% Capacity development 33.3% 26.5% 16.7% 33.3% 18.2% 28.2% 20.7% 40.0% 31.0% Technical assistance 0.0% 8.8% 5.6% 16.7% 0.0% 2.6% 6.9% 0.0% 10.3% Mobilizing third party financial resources 0.0% 0.0% 5.6% 8.3% 0.0% 2.6% 0.0% 0.0% 0.0% Donor coordination 16.7% 2.9% 5.6% 0.0% 0.0% 5.1% 3.4% 0.0% 3.4% Linkage to non-Bank expertise (i.e., South- 0.0% 0.0% 0.0% 0.0% 0.0% 2.6% 3.4% 0.0% 0.0% South knowledge sharing) Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.4% 0.0% 0.0% *Significantly different between stakeholder groups Office of Employee Bilateral/ Private Sector/ Independent nd 2 Greatest Value President/ Prime of a PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Ministry Consultant Government Agency Private Bank CSO Institution Other Convening/facilitating 0.0% 0.0% 11.1% 8.3% 0.0% 0.0% 6.7% 0.0% 0.0% Data 0.0% 3.0% 5.6% 0.0% 0.0% 2.4% 10.0% 10.0% 13.8% Policy advice, studies, analyses 0.0% 15.2% 11.1% 16.7% 27.3% 24.4% 13.3% 20.0% 13.8% Financial resources 0.0% 9.1% 5.6% 8.3% 9.1% 4.9% 6.7% 10.0% 6.9% Capacity development 0.0% 27.3% 33.3% 41.7% 36.4% 19.5% 10.0% 20.0% 13.8% Technical assistance 40.0% 30.3% 16.7% 8.3% 9.1% 22.0% 26.7% 30.0% 24.1% Mobilizing third party financial resources 40.0% 3.0% 0.0% 8.3% 18.2% 7.3% 3.3% 10.0% 10.3% Donor coordination 0.0% 6.1% 16.7% 8.3% 0.0% 17.1% 20.0% 0.0% 10.3% Linkage to non-Bank expertise (i.e., South- 0.0% 3.0% 0.0% 0.0% 0.0% 2.4% 3.3% 0.0% 3.4% South knowledge sharing) Other 20.0% 3.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.4% How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in The Gambia? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Office of the Bilateral/ Private Sector/ Independent President/ Prime Employee of a Local Multilateral Financial Sector/ Government Minister/ Minister Ministry PMU/ Consultant government Agency Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation (or other 12 4.50 3.15 23 7.22 2.09 18 7.78 1.56 7 8.71 1.50 8 6.13 1.36 28 6.89 1.91 26 5.38 2.45 11 5.27 2.53 23 6.09 2.70 organizational strengthening)* Citizen engagement (incorporating citizens' 11 4.91 1.70 16 5.81 2.46 12 4.67 1.78 7 7.14 2.27 5 4.20 1.48 26 5.54 1.61 28 4.18 2.52 7 4.86 2.61 16 4.13 2.25 voices into development)* Policy design (for clarity and better incentives 11 7.18 2.18 20 6.60 2.21 14 6.93 1.54 5 8.80 1.10 9 6.56 1.33 29 6.86 1.68 23 5.48 2.94 8 5.88 2.47 19 6.16 2.43 to achieve development goals) *Significantly different between stakeholder groups 74 World Bank Group Country Opinion Survey 2015: The Gambia B. Overall Attitudes toward the World Bank Group (continued) When thinking about how to improve capacity building in The Gambia to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) Which of the following best describes your current position? Office of the Bilateral/ Private Sector/ Independent President/ Prime Employee of a Local Multilateral Financial Sector/ Government Minister/ Minister Ministry PMU/ Consultant government Agency Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation (or other 12 4.92 3.40 34 8.41 2.36 18 8.44 2.23 11 9.00 1.10 11 7.45 1.81 38 8.29 1.68 28 7.43 2.95 11 7.18 2.86 29 7.86 2.75 organizational strengthening)* Citizen engagement (incorporating citizens' 11 5.82 2.14 30 8.30 2.34 17 7.06 2.38 12 9.58 .67 10 7.50 1.78 28 8.50 1.62 27 7.22 3.09 12 7.00 2.76 25 7.84 2.82 voices into development)* Policy design (for clarity and better incentives 11 5.73 2.83 32 8.94 1.46 18 8.06 2.29 12 9.42 1.00 12 8.83 1.64 34 8.62 1.50 26 7.62 2.61 11 7.91 2.74 26 7.73 3.09 to achieve development goals)* *Significantly different between stakeholder groups Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in The Gambia? (Choose no m ore than TWO) Office of Employee Bilateral/ Private Sector/ Independent Percentage of Respondents President/ Prime of a PMU/ Local Multilateral Financial Sector/ Government (Responses combined) Minister/ Minister Ministry Consultant Government Agency Private Bank CSO Institution Other Not client focused* 25.0% 2.7% 0.0% 0.0% 8.3% 0.0% 3.3% 0.0% 9.7% The credibility of its knowledge/data* 25.0% 5.4% 0.0% 0.0% 0.0% 0.0% 3.3% 13.3% 3.2% World Bank Group’s processes too complex 33.3% 27.0% 6.3% 6.7% 0.0% 10.0% 13.3% 13.3% 16.1% Not willing to honestly criticize policies and 0.0% 16.2% 37.5% 0.0% 8.3% 42.5% 13.3% 13.3% 12.9% reform efforts in the country* Staff too inaccessible 8.3% 10.8% 0.0% 6.7% 33.3% 5.0% 20.0% 0.0% 9.7% Not exploring alternative policy options 0.0% 5.4% 12.5% 13.3% 0.0% 2.5% 0.0% 0.0% 3.2% Not collaborating enough with stakeholders 8.3% 10.8% 31.3% 20.0% 50.0% 15.0% 43.3% 6.7% 16.1% outside the Government* Its advice and strategies do not lend 0.0% 8.1% 0.0% 0.0% 0.0% 5.0% 3.3% 13.3% 0.0% themselves to practical problem solving Not enough public disclosure of its work 8.3% 8.1% 6.3% 13.3% 8.3% 27.5% 10.0% 20.0% 19.4% Arrogant in its approach 8.3% 2.7% 0.0% 0.0% 0.0% 2.5% 3.3% 0.0% 3.2% Too influenced by developed countries 16.7% 8.1% 18.8% 6.7% 8.3% 15.0% 13.3% 13.3% 9.7% Imposing technocratic solutions without 8.3% 8.1% 12.5% 13.3% 0.0% 0.0% 13.3% 26.7% 16.1% regard to political realities World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and 25.0% 18.9% 31.3% 26.7% 0.0% 7.5% 3.3% 20.0% 22.6% procedures) Not aligned with other donors’ work* 8.3% 5.4% 0.0% 0.0% 25.0% 2.5% 0.0% 13.3% 3.2% Not aligned with country priorities 0.0% 8.1% 0.0% 0.0% 0.0% 17.5% 13.3% 0.0% 3.2% Not adequately sensitive to political/social 8.3% 2.7% 0.0% 13.3% 16.7% 10.0% 20.0% 13.3% 9.7% realities in The Gambia Other 0.0% 5.4% 6.3% 0.0% 0.0% 0.0% 3.3% 0.0% 3.2% Don’t know 8.3% 18.9% 12.5% 26.7% 8.3% 17.5% 6.7% 13.3% 16.1% *Significantly different between stakeholder groups 75 World Bank Group Country Opinion Survey 2015: The Gambia B. Overall Attitudes toward the World Bank Group (continued) Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in The Gambia? (Choose no more than TWO) Office of Employee Bilateral/ Private Sector/ Independent Percentage of Respondents President/ Prime of a PMU/ Local Multilateral Financial Sector/ Government (Responses combined) Minister/ Minister Ministry Consultant Government Agency Private Bank CSO Institution Other Trust Fund management 27.3% 15.4% 5.3% 6.7% 8.3% 9.1% 17.6% 26.7% 12.1% Knowledge products/services (analytical work, 45.5% 12.8% 10.5% 0.0% 16.7% 6.8% 26.5% 13.3% 18.2% studies, surveys, etc.)* Investment lending (financing specific 18.2% 28.2% 52.6% 26.7% 25.0% 59.1% 35.3% 20.0% 30.3% projects)* Technical assistance (advice, best practice, 18.2% 20.5% 21.1% 20.0% 41.7% 6.8% 20.6% 26.7% 24.2% international experience, etc.) Capacity development 18.2% 46.2% 47.4% 66.7% 33.3% 52.3% 32.4% 40.0% 51.5% Policy based lending / budget support to the 27.3% 20.5% 5.3% 13.3% 33.3% 9.1% 11.8% 40.0% 6.1% Government* Multi-sectoral approaches 27.3% 15.4% 31.6% 20.0% 25.0% 22.7% 29.4% 0.0% 21.2% Other 0.0% 12.8% 5.3% 0.0% 0.0% 0.0% 2.9% 0.0% 6.1% Don’t know 9.1% 10.3% 0.0% 13.3% 8.3% 15.9% 8.8% 13.3% 12.1% *Significantly different between stakeholder groups To what extent do you believe that the World Bank Group’s work and support help the poorest in The Gambia? * Office of Employee Bilateral/ Private Sector/ Independent President/ Prime of a PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Ministry Consultant Government Agency Private Bank CSO Institution Other To a fully sufficient degree 53.8% 10.5% 0.0% 20.0% 0.0% 7.1% 15.2% 20.0% 12.9% To a somewhat sufficient degree 15.4% 39.5% 63.2% 33.3% 41.7% 26.2% 30.3% 20.0% 45.2% To a somewhat insufficient degree 15.4% 21.1% 31.6% 13.3% 33.3% 21.4% 30.3% 33.3% 22.6% To a very insufficient degree 0.0% 5.3% 5.3% 0.0% 0.0% 23.8% 18.2% 13.3% 6.5% Don't know 15.4% 23.7% 0.0% 33.3% 25.0% 21.4% 6.1% 13.3% 12.9% *Significantly different between stakeholder groups 76 World Bank Group Country Opinion Survey 2015: The Gambia B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Office of Employee Bilateral/ Private Sector/ Independent Percentage of Respondents President/ Prime of a PMU/ Local Multilateral Financial Sector/ Government (Responses combined) Minister/ Minister Ministry Consultant Government Agency Private Bank CSO Institution Other Academia/think tanks/research institutes* 14.3% 20.5% 0.0% 0.0% 7.7% 15.9% 11.8% 13.3% 39.4% Donor community* 21.4% 7.7% 16.7% 0.0% 53.8% 11.4% 2.9% 6.7% 9.1% Media* 35.7% 2.6% 0.0% 0.0% 0.0% 2.3% 8.8% 6.7% 12.1% Local government* 14.3% 28.2% 22.2% 93.3% 23.1% 11.4% 17.6% 6.7% 15.2% Private sector* 7.1% 33.3% 55.6% 6.7% 30.8% 65.9% 23.5% 20.0% 30.3% Parliament 0.0% 7.7% 5.6% 13.3% 0.0% 6.8% 8.8% 6.7% 3.0% NGOs/Community-based organizations 7.1% 30.8% 27.8% 40.0% 46.2% 52.3% 61.8% 33.3% 45.5% (CBOs)* Youth/university groups 7.1% 7.7% 5.6% 13.3% 0.0% 11.4% 20.6% 13.3% 6.1% Beneficiaries* 50.0% 56.4% 38.9% 26.7% 23.1% 15.9% 23.5% 66.7% 36.4% Foundations 14.3% 0.0% 5.6% 0.0% 0.0% 2.3% 11.8% 0.0% 3.0% Other 7.1% 2.6% 0.0% 0.0% 7.7% 0.0% 2.9% 6.7% 0.0% Don’t know 7.1% 2.6% 5.6% 0.0% 0.0% 2.3% 2.9% 0.0% 0.0% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group’s work in The Gambia? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of the Bilateral/ Private Sector/ Independent President/ Prime Employee of a Local Multilateral Financial Sector/ Government Minister/ Minister Ministry PMU/ Consultant government Agency Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 12 4.00 2.95 35 6.94 2.34 18 8.00 2.20 11 7.55 2.66 11 7.73 1.62 38 7.34 1.81 31 6.26 2.97 14 6.43 2.71 30 5.90 2.66 relevant role in development in The Gambia* The World Bank Group’s work is aligned with what I consider the development priorities for 12 5.42 2.35 32 6.13 2.71 17 7.18 2.10 10 8.30 1.77 11 7.36 1.63 37 6.49 1.91 30 5.67 2.48 14 6.43 1.91 27 6.15 2.77 The Gambia* The World Bank Group supports programs and strategies that are realistic for The 12 4.67 3.06 35 6.77 2.14 18 7.28 2.14 10 8.00 2.05 10 7.30 1.64 39 7.10 1.90 33 6.21 2.77 14 6.14 2.51 26 5.77 2.66 Gambia* The World Bank Group treats clients and 13 6.31 3.40 31 7.26 2.42 17 7.53 1.37 8 7.25 2.43 9 6.44 1.88 30 7.57 1.98 30 5.50 2.52 12 8.00 1.21 27 6.70 2.28 stakeholders in The Gambia with respect* *Significantly different between stakeholder groups 77 World Bank Group Country Opinion Survey 2015: The Gambia B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in The Gambia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of the Bilateral/ Private Sector/ Independent President/ Prime Employee of a Local Multilateral Financial Sector/ Government Minister/ Minister Ministry PMU/ Consultant government Agency Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness* 13 3.46 2.50 29 6.79 2.06 16 6.94 1.57 9 7.44 2.51 10 6.40 1.65 34 5.97 1.66 28 4.75 2.19 11 5.09 2.17 27 5.81 2.29 Flexibility (in terms of the institution’s products 12 4.50 1.83 31 5.42 2.05 16 5.63 1.86 8 7.38 2.39 7 6.00 1.29 31 6.03 1.76 28 4.00 2.67 10 4.70 1.57 28 5.18 2.04 and services)* Flexibility (in terms of changing country 12 4.08 2.07 30 5.57 1.99 15 6.00 2.20 8 7.75 2.19 5 5.20 1.10 33 5.45 1.84 27 4.41 2.69 11 5.36 1.86 27 5.04 2.46 circumstances)* Being inclusive 12 4.33 2.99 29 6.00 2.15 13 6.38 2.40 8 7.38 2.00 8 6.38 1.85 31 6.10 2.12 28 5.82 2.45 9 4.78 2.28 25 5.12 1.81 Openness (sharing data and other 13 4.92 2.75 27 6.96 2.53 15 7.00 1.85 9 8.00 1.87 8 6.00 2.27 32 6.72 2.23 27 6.04 2.64 10 6.50 3.24 28 5.57 2.71 information) Staff accessibility* 12 5.75 2.63 27 6.33 1.94 15 7.33 2.06 8 8.38 2.00 10 4.70 2.31 31 5.94 2.32 28 5.18 2.28 12 5.75 2.96 29 5.31 2.63 Straightforwardness and honesty* 12 5.08 2.97 26 6.92 2.46 15 7.47 1.85 9 8.00 2.12 5 6.40 2.30 30 7.27 1.98 27 5.63 2.69 10 7.40 2.12 27 6.22 2.76 Ease of access to the people at the World Bank Group who are making decisions 11 4.18 2.23 25 6.76 2.31 16 6.00 2.07 9 7.11 2.67 6 5.17 2.99 30 5.90 2.09 28 4.79 2.83 10 5.60 2.95 28 5.00 2.58 important to my work* Collaboration with civil society* 12 5.17 2.25 33 6.64 2.26 15 6.33 1.68 9 7.67 1.94 6 5.83 1.83 35 6.80 1.66 30 4.73 2.95 9 5.33 2.24 29 5.69 2.38 Collaboration with the Government* 12 5.33 3.14 35 7.83 2.08 17 7.94 1.56 10 8.70 1.34 11 7.82 1.66 32 7.50 1.81 31 6.94 2.57 11 7.64 2.25 29 7.14 2.29 Collaboration with other donors and 12 5.17 2.72 32 7.66 2.06 14 7.43 1.55 8 9.00 1.41 10 5.50 2.17 33 7.27 2.02 28 6.46 3.18 8 6.25 1.98 25 7.08 2.23 development partners* Collaboration with the private sector* 11 5.00 3.07 28 6.32 2.37 18 6.33 1.94 8 8.13 2.30 5 4.60 1.67 33 5.61 2.66 27 4.78 2.72 9 6.00 2.18 23 5.74 2.03 The speed in which it gets things 13 4.85 2.23 29 6.17 2.38 16 5.75 1.44 9 7.67 2.18 6 6.67 1.37 31 6.10 2.06 27 5.44 2.47 12 5.25 2.22 29 5.52 2.53 accomplished on the ground Being a long-term partner* 13 6.38 3.40 36 8.36 2.13 17 8.06 2.38 12 8.42 1.68 9 8.11 1.36 37 8.00 1.55 29 6.31 3.02 12 8.17 2.37 29 7.55 2.50 *Significantly different between stakeholder groups To be a more effective development partner in The Gambia, do you believe that the World Bank Group should have…? (Choose only ONE response) Office of Employee Bilateral/ Private Sector/ Independent President/ Prime of a PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Ministry Consultant Government Agency Private Bank CSO Institution Other More local presence 42.9% 87.2% 83.3% 86.7% 92.3% 77.3% 61.8% 73.3% 78.1% The current level of local presence is 35.7% 5.1% 16.7% 0.0% 0.0% 15.9% 8.8% 13.3% 12.5% adequate Less local presence 14.3% 5.1% 0.0% 13.3% 0.0% 2.3% 14.7% 6.7% 3.1% Don't know 7.1% 2.6% 0.0% 0.0% 7.7% 4.5% 14.7% 6.7% 6.3% 78 World Bank Group Country Opinion Survey 2015: The Gambia B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Office of Employee Bilateral/ Private Sector/ Independent Percentage of Respondents President/ Prime of a PMU/ Local Multilateral Financial Sector/ Government (Responses combined) Minister/ Minister Ministry Consultant Government Agency Private Bank CSO Institution Other Lack of/inadequate levels of capacity in 33.3% 27.0% 46.7% 13.3% 58.3% 27.0% 27.3% 60.0% 28.1% Government There is not an adequate level of citizen/civil 50.0% 18.9% 20.0% 60.0% 33.3% 21.6% 51.5% 13.3% 37.5% society participation* The World Bank Group works too slowly 0.0% 10.8% 26.7% 6.7% 0.0% 0.0% 15.2% 13.3% 9.4% The World Bank Group does not do adequate 8.3% 10.8% 26.7% 6.7% 8.3% 5.4% 18.2% 0.0% 15.6% follow through/follow-up Poor donor coordination 25.0% 16.2% 0.0% 13.3% 16.7% 16.2% 15.2% 13.3% 6.3% The World Bank Group is not sensitive enough 41.7% 24.3% 6.7% 6.7% 8.3% 10.8% 15.2% 20.0% 18.8% to political/social realities on the ground The Government works inefficiently* 0.0% 8.1% 20.0% 0.0% 16.7% 43.2% 18.2% 20.0% 18.8% Political pressures and obstacles* 16.7% 13.5% 20.0% 26.7% 50.0% 43.2% 12.1% 26.7% 34.4% Reforms are not well thought out in light of 8.3% 45.9% 20.0% 20.0% 0.0% 18.9% 21.2% 20.0% 18.8% country challenges* Other* 8.3% 13.5% 6.7% 13.3% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 79 World Bank Group Country Opinion Survey 2015: The Gambia C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in The Gambia? (1-Not important at all, 10-Very important) Which of the following best describes your current position? Office of the Bilateral/ Private Sector/ Independent President/ Prime Employee of a Local Multilateral Financial Sector/ Government Minister/ Minister Ministry PMU/ Consultant government Agency Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption* 14 4.21 2.97 30 8.07 2.83 14 6.36 3.18 13 7.92 2.53 11 7.18 2.40 39 8.85 2.12 30 6.57 3.13 14 8.07 3.00 31 7.42 3.18 Information and communications technology* 12 6.58 2.71 35 8.40 2.12 16 8.06 2.29 13 8.85 1.52 11 6.73 2.28 40 8.58 1.71 30 7.73 1.76 14 6.86 2.18 31 7.87 2.14 Transport (e.g., roads, bridges, 11 6.09 2.84 34 8.35 1.86 16 8.06 1.98 13 7.92 2.69 13 8.38 1.89 41 8.85 1.49 26 7.58 2.40 12 7.50 2.24 31 7.42 2.60 transportation)* Crime and violence 12 5.50 3.09 32 6.44 2.54 14 5.29 2.20 13 6.38 3.50 11 5.00 1.00 35 5.37 2.70 26 5.54 2.64 14 3.86 2.44 28 5.25 2.65 Law and justice (e.g., judicial system)* 12 5.58 3.34 33 8.18 1.78 13 6.92 2.87 12 8.75 1.71 11 6.91 2.02 38 9.13 1.36 27 6.78 1.97 14 7.50 2.85 30 7.07 2.63 Urban development* 11 5.64 2.34 33 7.85 2.32 17 7.29 2.14 13 9.15 1.14 13 7.23 1.48 39 8.38 1.99 28 7.32 1.96 14 7.00 2.60 30 7.20 1.85 Environmental sustainability* 13 6.77 2.55 35 8.34 1.83 16 7.75 1.84 13 9.23 1.09 12 7.92 1.56 40 7.83 1.78 26 7.19 2.21 13 7.85 1.57 31 7.16 2.81 Regulatory framework* 13 5.85 2.23 32 7.81 2.36 15 7.47 1.81 13 8.54 2.03 11 6.91 1.45 37 8.24 1.59 27 6.70 2.51 13 7.00 2.38 29 6.34 2.44 Communicable/non-communicable 12 6.75 2.26 34 8.12 2.65 16 6.81 2.29 12 9.00 1.28 12 6.67 2.15 40 8.53 1.58 27 6.44 2.52 13 6.77 2.55 31 7.65 2.12 diseases* Poverty reduction* 14 6.86 2.38 35 9.40 1.44 18 8.00 1.94 14 9.00 1.36 13 8.62 1.66 41 9.24 1.39 30 8.43 1.99 14 8.93 1.38 31 8.19 2.52 Gender equity 13 5.69 3.01 33 7.73 2.27 16 6.31 2.60 14 7.71 2.43 12 7.92 1.62 40 7.58 2.11 29 7.38 2.34 14 6.43 2.21 31 6.61 2.86 Private sector development* 13 5.77 3.19 36 8.33 2.10 17 7.94 2.01 13 8.38 2.10 12 8.08 1.24 42 8.76 1.45 28 7.39 2.50 14 7.57 1.83 30 7.47 2.39 Foreign direct investment* 13 5.54 2.88 33 8.76 1.62 17 7.18 2.32 12 8.75 1.91 12 7.00 1.13 41 8.15 1.80 27 6.63 2.83 14 7.71 2.58 29 7.69 2.17 Water and sanitation* 13 6.54 2.90 35 8.46 2.03 14 8.86 1.29 12 9.42 .67 13 7.69 1.18 39 8.72 1.54 28 7.64 2.23 14 6.86 2.63 31 7.65 2.43 Trade and exports* 13 5.85 2.58 35 8.29 1.92 17 7.71 2.28 12 8.42 1.93 12 6.42 1.56 42 8.26 1.38 29 7.17 2.49 14 7.86 1.92 32 7.41 2.67 Economic growth* 13 6.15 2.38 36 8.94 1.67 19 8.00 2.60 14 9.36 1.34 13 8.08 1.71 42 9.10 1.30 28 7.86 2.24 14 9.36 1.01 32 8.09 2.36 Energy* 13 6.54 2.79 34 9.00 1.23 18 8.28 2.24 14 9.36 .84 13 8.69 1.60 41 9.12 1.35 28 7.68 2.54 14 8.93 2.16 30 8.03 2.50 Disaster management* 13 6.31 2.75 34 7.82 2.24 18 6.78 2.56 13 9.08 1.32 13 6.69 1.44 41 7.85 2.04 30 7.37 2.62 14 6.93 2.16 30 6.87 2.42 Public sector governance/reform (i.e., government effectiveness, public financial 14 5.57 2.53 35 8.83 1.90 16 7.75 2.44 13 8.77 1.92 13 9.00 1.47 39 9.33 1.28 31 7.77 2.62 14 8.43 2.06 31 7.84 2.33 management, public expenditure, fiscal system reform)* Job creation/employment* 12 5.92 3.09 37 8.57 2.14 16 7.94 2.38 14 8.57 2.03 13 8.00 2.00 41 8.66 1.32 29 7.59 2.82 14 8.43 1.99 30 8.00 2.36 Financial markets* 12 5.67 2.53 35 7.91 2.03 14 6.36 2.50 13 8.62 1.61 12 6.58 2.50 38 7.76 1.87 28 6.54 2.71 13 5.62 3.18 30 6.90 2.76 Equality of opportunity (i.e., equity) 11 5.55 2.98 36 7.47 2.20 15 6.40 2.29 13 8.62 1.71 10 7.60 1.43 37 7.70 1.85 27 7.26 2.80 14 7.14 1.92 30 7.33 2.45 Health* 13 6.54 2.37 35 9.03 1.38 18 7.89 2.08 14 9.36 1.15 13 7.62 1.98 40 8.78 1.66 31 7.84 2.03 14 8.43 2.10 31 8.26 2.10 Rural development* 12 6.67 2.67 38 8.74 1.97 18 8.06 2.10 13 9.38 .77 13 8.00 1.63 40 8.75 1.45 30 7.77 2.40 14 8.57 1.16 32 8.13 2.24 Global/regional integration 12 6.25 2.77 33 7.70 2.16 15 6.87 2.29 13 8.08 2.10 10 6.80 2.15 39 7.59 1.82 28 7.36 2.02 13 6.62 1.98 30 6.87 2.57 Food security* 14 6.14 2.93 34 9.03 1.55 19 8.00 2.31 14 8.93 1.73 11 8.91 1.51 42 9.05 1.17 29 7.62 2.27 14 9.07 1.14 31 8.26 2.14 Education* 12 7.00 2.76 37 9.11 1.29 19 8.26 2.05 14 9.43 1.16 12 8.58 1.83 40 9.23 1.10 30 7.93 2.23 14 8.79 2.12 31 8.35 2.33 Social protection (e.g., pensions, targeted 13 5.85 2.61 35 7.49 2.28 17 6.47 2.60 14 8.86 1.35 13 7.08 1.55 41 7.83 1.97 28 7.50 2.22 14 6.64 2.59 30 7.13 2.79 social assistance)* Climate change (e.g., mitigation, adaptation)* 14 5.93 2.76 33 7.94 1.92 18 6.72 3.03 14 9.43 .76 11 7.45 1.86 39 8.44 1.57 29 7.52 2.34 13 7.77 2.35 32 7.38 2.74 Agricultural development* 13 6.54 3.02 38 9.03 1.73 19 8.58 2.24 14 9.57 .65 13 8.69 1.44 42 9.48 .92 30 7.57 2.62 14 9.50 1.16 32 8.34 2.62 Natural resource management (e.g., oil, gas, 14 6.21 2.81 36 7.11 2.29 16 6.25 2.93 12 8.67 1.83 12 7.25 1.96 41 8.41 1.99 29 6.83 2.88 14 6.43 2.98 31 7.45 3.09 mining)* *Significantly different between stakeholder groups 80 World Bank Group Country Opinion Survey 2015: The Gambia C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in The Gambia? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Office of the Bilateral/ Private Sector/ Independent President/ Prime Employee of a Local Multilateral Financial Sector/ Government Minister/ Minister Ministry PMU/ Consultant government Agency Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption 11 2.55 1.57 15 4.93 2.49 12 4.58 1.98 5 5.60 2.51 4 3.75 1.26 17 4.47 2.79 21 4.38 2.44 7 4.43 3.10 20 4.20 2.97 Information and communications technology 11 4.45 1.57 18 6.39 2.93 12 6.58 2.50 6 6.83 2.23 4 4.50 1.00 25 5.60 3.25 25 5.84 2.17 8 6.13 2.10 23 5.35 2.29 Transport (e.g., roads, bridges, transportation) 12 5.50 2.24 17 5.59 2.72 13 5.62 2.87 8 7.88 2.53 4 4.75 2.36 26 6.81 2.47 25 5.80 2.52 10 6.20 2.44 21 6.05 2.64 Crime and violence 12 4.17 2.37 13 4.69 2.69 9 4.78 3.11 4 6.75 4.03 3 3.67 1.15 19 4.84 2.34 21 5.57 2.73 6 4.50 2.81 18 3.83 2.31 Law and justice (e.g., judicial system)* 12 4.00 1.76 14 4.64 2.47 10 5.90 2.02 7 7.57 2.15 3 3.67 1.15 20 6.70 2.30 22 4.86 2.62 8 6.13 2.10 18 4.17 2.38 Urban development 12 5.25 2.22 17 5.94 2.46 14 6.29 2.16 9 8.22 1.72 4 4.75 2.36 30 6.53 2.36 26 5.92 2.67 9 5.22 1.86 24 5.50 2.60 Environmental sustainability 11 5.55 1.92 16 5.81 2.23 13 7.00 1.91 7 7.86 1.95 5 5.40 2.51 26 6.12 2.29 25 5.56 2.42 8 7.13 1.55 23 5.57 2.71 Regulatory framework 12 5.42 2.68 16 5.88 2.13 12 7.00 1.95 6 8.17 2.40 5 5.40 1.52 26 6.77 2.07 25 5.64 2.22 10 6.70 2.41 21 6.38 2.75 Communicable/non-communicable diseases 12 5.58 1.93 19 6.53 2.34 10 7.40 1.78 7 7.86 2.19 4 4.50 2.65 24 6.33 2.32 24 6.13 2.27 8 6.13 2.64 22 6.23 2.22 Poverty reduction 12 5.92 2.23 24 6.33 2.39 16 7.44 2.03 8 7.63 2.33 8 7.38 1.41 30 7.10 2.64 26 6.92 2.38 10 6.20 2.86 25 7.20 1.91 Gender equity 12 5.67 1.87 20 6.10 2.34 11 6.27 2.41 6 8.17 1.94 6 6.00 1.26 25 6.88 2.32 25 6.04 2.15 7 7.86 1.57 21 5.90 2.02 Private sector development 12 5.25 2.42 17 5.53 2.24 16 7.06 1.81 6 7.67 2.42 4 6.00 1.83 30 6.93 2.66 21 5.67 2.35 9 5.67 2.50 21 6.38 1.72 Foreign direct investment 11 5.27 1.90 17 5.41 2.76 11 6.27 1.90 5 8.80 1.10 3 5.67 .58 29 6.14 2.52 23 5.91 2.45 6 6.17 2.32 19 5.63 1.86 Water and sanitation 12 6.17 2.37 19 6.84 2.43 12 7.33 2.39 8 8.50 1.93 5 6.20 2.17 28 7.11 1.99 23 6.30 2.79 7 7.00 2.52 23 6.48 1.83 Trade and exports 12 5.33 2.27 22 5.77 2.43 12 7.00 1.76 6 7.33 2.25 4 6.25 2.06 26 6.12 1.97 23 6.09 2.57 9 6.22 2.22 21 5.67 1.80 Economic growth 11 5.82 2.56 23 6.87 2.07 13 7.08 1.89 8 8.50 1.77 8 7.63 1.51 31 6.87 1.91 27 7.11 2.42 8 7.25 2.05 25 6.00 1.98 Energy* 11 4.64 1.69 20 6.10 2.61 13 6.54 2.11 6 8.83 1.60 5 5.40 2.88 26 6.15 2.65 26 6.73 2.39 7 7.00 2.24 22 5.41 2.65 Disaster management 12 5.75 2.45 18 5.94 2.29 10 5.40 2.46 8 8.38 1.69 6 5.67 2.94 25 6.16 1.84 23 6.57 2.64 7 6.71 2.36 21 6.19 2.18 Public sector governance/reform (i.e., government effectiveness, public financial 12 4.42 2.02 22 6.18 2.32 15 6.87 2.39 8 8.88 1.25 7 7.14 2.12 27 6.85 2.70 27 6.52 2.50 10 5.80 2.49 25 6.16 2.88 management, public expenditure, fiscal system reform)* Job creation/employment 12 4.67 2.15 19 5.68 2.91 12 6.00 2.37 6 7.33 2.66 4 5.50 .58 31 6.10 2.44 24 5.96 2.39 9 4.33 1.50 27 5.48 2.12 Financial markets 12 5.92 2.54 13 5.92 2.50 9 5.33 2.60 4 8.50 1.91 4 5.25 .50 21 5.52 2.06 23 5.39 2.64 4 6.00 2.00 19 5.95 2.15 Equality of opportunity (i.e., equity) 10 5.00 2.36 17 5.53 2.53 11 6.09 2.21 5 7.60 2.30 3 5.33 .58 23 6.09 1.68 23 5.83 2.77 5 5.00 2.92 21 5.95 1.86 Health 11 6.45 2.11 21 7.14 2.10 15 7.67 1.80 8 8.50 2.33 8 7.13 2.47 29 7.97 1.30 25 6.64 2.74 8 6.13 2.47 25 6.76 1.92 Rural development 11 4.91 1.87 21 6.62 2.84 13 6.77 2.20 9 8.67 1.41 5 6.00 2.24 28 6.50 2.35 27 6.44 2.72 7 5.71 1.98 23 6.22 2.45 Global/regional integration 11 5.36 2.42 16 6.06 2.59 10 5.80 2.66 5 8.20 1.79 5 6.20 2.39 25 4.88 2.32 21 5.33 2.46 6 4.83 2.71 22 5.95 2.52 Food security 10 6.00 2.49 21 6.86 2.94 13 6.69 2.14 8 7.75 1.58 4 5.50 1.29 23 7.00 1.83 25 6.68 2.30 10 6.20 2.04 23 6.00 2.37 Education 11 6.36 2.16 23 8.13 2.40 17 8.18 1.88 9 9.56 .73 10 8.50 1.78 31 7.42 2.41 27 7.48 2.36 12 7.42 2.47 28 7.54 2.17 Social protection (e.g., pensions, targeted 11 4.18 1.99 17 6.65 2.80 7 5.29 2.87 5 8.00 2.83 3 4.33 1.15 22 4.91 2.65 21 5.81 2.66 7 5.29 3.25 19 4.84 2.43 social assistance) Climate change (e.g., mitigation, adaptation) 12 6.17 2.29 19 6.37 2.73 11 5.82 2.36 6 7.83 1.72 6 6.33 1.51 25 7.04 1.81 24 5.25 2.09 7 6.14 2.19 23 6.17 2.57 Agricultural development 12 6.17 2.04 22 7.73 2.49 17 7.53 2.18 8 8.50 1.77 6 7.50 1.38 34 7.88 1.67 26 6.69 2.57 11 6.64 2.77 24 7.13 2.44 Natural resource management (e.g., oil, gas, 11 7.64 2.01 12 4.58 3.00 7 5.86 3.34 5 8.00 2.55 5 5.20 1.79 26 4.62 2.65 23 5.78 2.26 6 3.17 2.99 19 5.32 2.50 mining)* *Significantly different between stakeholder groups 81 World Bank Group Country Opinion Survey 2015: The Gambia C. World Bank Group’s Effectiveness and Results (continued) Where are the World Bank Group’s decisions made primarily that support the program in The Gambia? (Select only ONE response) Office of Employee Bilateral/ Private Sector/ Independent President/ Prime of a PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Ministry Consultant Government Agency Private Bank CSO Institution Other At the Headquarters (in Washington D.C.) 85.7% 48.7% 57.9% 20.0% 46.2% 52.4% 44.1% 46.7% 48.4% In the country 0.0% 5.1% 21.1% 6.7% 0.0% 4.8% 5.9% 13.3% 6.5% Don't know 14.3% 46.2% 21.1% 73.3% 53.8% 42.9% 50.0% 40.0% 45.2% Which of the following best describes your current position? Office of the Bilateral/ Private Sector/ Independent President/ Prime Employee of a Local Multilateral Financial Sector/ Government Minister/ Minister Ministry PMU/ Consultant government Agency Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in 14 4.50 2.65 32 7.41 2.14 17 7.82 1.74 11 8.18 1.83 11 6.36 1.29 34 6.85 1.56 28 6.79 2.08 11 7.09 1.81 26 6.08 2.35 The Gambia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group in The Gambia? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of the Bilateral/ Private Sector/ Independent President/ Prime Employee of a Local Multilateral Financial Sector/ Government Minister/ Minister Ministry PMU/ Consultant government Agency Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments (i.e., investment lending, Development Policy 13 3.69 1.49 27 6.30 2.35 17 6.06 1.82 10 7.40 2.50 8 6.25 1.83 34 5.62 2.05 26 6.19 2.68 13 4.62 2.06 30 4.53 2.54 Loan, Trust Funds, etc.) meet the needs of The Gambia* The World Bank Group meets The Gambia’s needs for knowledge services (e.g., research, 13 4.31 1.84 28 6.32 2.23 17 5.24 1.44 9 8.11 2.20 8 6.25 2.19 33 5.45 2.27 26 6.19 2.51 13 4.85 2.34 29 6.03 2.41 analysis, data, technical assistance)* *Significantly different between stakeholder groups Which of the following best describes your current position? Office of the Bilateral/ Private Sector/ Independent President/ Prime Employee of a Local Multilateral Financial Sector/ Government Minister/ Minister Ministry PMU/ Consultant government Agency Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and corrects its work in real 12 6.33 2.64 19 7.00 2.03 10 6.10 1.20 8 8.75 1.83 4 5.50 1.29 24 6.54 1.61 25 6.88 2.09 8 7.13 2.03 21 5.52 1.72 time in The Gambia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 82 World Bank Group Country Opinion Survey 2015: The Gambia D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * (Select only ONE response) Office of Employee Bilateral/ Private Sector/ Independent President/ Prime of a PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Ministry Consultant Government Agency Private Bank CSO Institution Other Weekly 23.1% 8.1% 21.1% 0.0% 0.0% 0.0% 8.8% 6.7% 6.3% Monthly 30.8% 10.8% 26.3% 0.0% 7.7% 2.3% 20.6% 13.3% 6.3% A few times a year 30.8% 27.0% 26.3% 20.0% 23.1% 23.3% 17.6% 40.0% 31.3% Rarely 7.7% 27.0% 15.8% 13.3% 38.5% 37.2% 32.4% 33.3% 25.0% Never 7.7% 27.0% 10.5% 66.7% 30.8% 37.2% 20.6% 6.7% 31.3% *Significantly different between stakeholder groups In The Gambia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of the Bilateral/ Private Sector/ Independent President/ Prime Employee of a Local Multilateral Financial Sector/ Government Minister/ Minister Ministry PMU/ Consultant government Agency Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely* 13 2.92 1.50 23 5.87 2.28 16 6.63 1.41 11 7.09 2.21 7 6.00 1.15 22 5.23 1.88 23 4.61 2.39 9 3.33 1.80 25 4.68 2.32 Include appropriate level of stakeholder 11 4.27 2.00 27 6.30 2.07 14 6.21 2.29 11 7.18 2.32 9 6.33 1.32 28 6.14 2.07 25 5.12 2.67 10 5.00 2.67 22 5.18 2.38 involvement during preparation* Lead to practical solutions* 13 4.46 1.81 25 6.36 2.22 15 6.73 2.09 10 7.90 1.97 7 5.86 1.21 27 5.59 1.76 25 5.36 2.56 10 5.10 2.60 23 5.52 2.56 Are accessible (well written and easy to 12 4.42 2.50 25 6.72 2.53 16 7.50 1.59 9 8.11 1.96 9 6.78 1.30 28 6.00 2.14 24 5.50 2.60 9 5.44 2.07 24 5.92 2.15 understand)* Are source of relevant information on global 12 4.67 1.97 27 7.67 2.20 13 7.23 1.92 10 8.10 2.02 7 6.57 1.40 28 7.14 2.05 26 5.65 2.80 9 7.22 2.11 23 5.96 2.70 good practices* Are adequately disseminated* 13 5.31 2.10 24 6.96 2.39 14 6.64 1.60 9 6.56 2.70 9 5.33 1.22 27 4.96 2.03 22 5.05 2.28 10 4.20 2.20 23 5.30 2.10 Are translated enough into local language 12 5.17 1.95 20 3.65 2.98 11 3.09 2.07 10 5.50 3.31 4 3.00 1.83 27 3.00 2.13 23 3.78 2.98 8 2.75 1.83 21 3.57 1.89 Are adaptable to The Gambia’s specific development challenges and country 13 4.08 2.02 27 6.63 2.15 14 6.64 1.82 10 7.60 2.12 7 6.14 1.35 27 6.04 1.74 24 6.21 2.77 9 6.22 2.17 24 4.96 2.61 circumstances* *Significantly different between stakeholder groups Which of the following best describes your current position? Office of the Bilateral/ Private Sector/ Independent President/ Prime Employee of a Local Multilateral Financial Sector/ Government Minister/ Minister Ministry PMU/ Consultant government Agency Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group’s knowledge 13 6.54 2.67 27 7.41 1.97 15 8.07 1.44 12 8.42 1.68 8 6.50 1.41 36 6.72 1.95 30 7.40 2.44 10 7.50 2.84 27 6.96 2.14 work and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge 12 6.83 1.99 27 7.41 1.85 16 8.19 1.28 10 8.80 1.23 9 6.89 1.54 35 7.29 1.58 27 7.22 2.29 11 8.00 1.34 28 6.93 1.82 work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 83 World Bank Group Country Opinion Survey 2015: The Gambia E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of the Bilateral/ Private Sector/ Independent President/ Prime Employee of a Local Multilateral Financial Sector/ Government Minister/ Minister Ministry PMU/ Consultant government Agency Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds 12 3.00 2.26 26 5.04 2.96 18 7.33 2.14 9 7.22 2.44 4 6.00 2.16 31 5.32 2.29 25 4.72 2.54 10 3.40 1.17 27 5.33 2.30 promptly* The World Bank Group effectively monitors and evaluates the projects and programs it 12 5.17 2.29 32 8.25 1.80 16 7.31 2.18 9 8.33 1.73 9 7.11 2.15 33 7.70 1.49 29 6.31 2.89 11 7.00 2.24 28 6.79 2.33 supports* The World Bank Group’s approvals and 13 5.23 2.01 25 6.84 2.15 17 6.18 2.01 7 8.14 2.48 5 6.20 1.79 28 6.21 2.02 28 5.57 2.46 9 5.33 1.66 28 5.86 2.27 reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy� 13 4.69 2.81 18 7.28 2.19 16 6.44 1.90 8 7.63 2.45 4 6.25 1.71 27 6.78 1.65 23 6.22 2.37 7 5.71 2.63 24 6.00 2.38 requirements are reasonable The World Bank Group’s conditions on its 13 4.23 2.31 23 5.13 2.34 15 6.07 1.91 7 7.43 2.23 5 5.00 2.55 28 5.93 1.86 23 4.87 2.22 10 5.30 2.21 25 4.76 2.28 lending are reasonable* The World Bank Group takes decisions 13 3.69 2.14 23 4.96 2.67 15 6.07 1.87 6 6.83 3.13 5 5.80 1.48 28 5.36 1.70 25 5.44 2.74 9 5.22 2.59 26 4.81 2.37 quickly in The Gambia Working with the World Bank Group increases 13 5.23 2.28 29 7.38 2.53 17 8.12 .86 8 8.50 1.60 9 6.44 1.74 36 7.89 1.49 27 6.00 2.53 9 7.22 2.59 27 6.52 2.36 The Gambia’s institutional capacity* Where country systems (e.g., procurement, financial management, etc.) are adequate, the 13 4.77 2.28 24 7.08 1.82 15 7.13 2.20 7 8.29 1.80 5 6.40 1.82 27 6.89 1.63 23 6.70 2.20 8 6.00 2.27 26 5.92 2.73 World Bank Group makes appropriate use of them* The World Bank Group provides effective implementation support (i.e., supervision of 13 5.62 2.47 31 7.74 1.73 18 7.72 1.60 9 8.89 1.05 8 7.38 1.69 31 7.42 1.63 26 6.54 2.55 10 7.30 1.89 28 6.50 2.49 projects)* *Significantly different between stakeholder groups Which of the following best describes your current position? Office of the Bilateral/ Private Sector/ Independent President/ Prime Employee of a Local Multilateral Financial Sector/ Government Minister/ Minister Ministry PMU/ Consultant government Agency Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that 13 6.00 2.42 25 7.08 2.34 14 6.43 2.21 12 8.00 2.00 6 6.67 1.21 33 5.79 2.12 28 6.79 2.53 9 5.89 2.47 28 6.29 2.59 promote private public partnerships in Gambia? (1-To no degree at all, 10-To a very significant degree) 84 World Bank Group Country Opinion Survey 2015: The Gambia E. Working with the World Bank Group (continued) Which of the following best describes the way the World Bank Group operates in The Gambia?* (Select only ONE response) Office of Employee Bilateral/ Private Sector/ Independent President/ Prime of a PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Ministry Consultant Government Agency Private Bank CSO Institution Other The World Bank Group takes too much risk in 42.9% 5.3% 5.3% 0.0% 0.0% 4.5% 14.7% 20.0% 9.4% The Gambia The World Bank Group does not take enough 28.6% 18.4% 26.3% 7.1% 7.7% 15.9% 23.5% 6.7% 34.4% risk in The Gambia The World Bank Group’s approach to risk is 7.1% 21.1% 52.6% 35.7% 30.8% 27.3% 26.5% 0.0% 21.9% appropriate Don't know 21.4% 55.3% 15.8% 57.1% 61.5% 52.3% 35.3% 73.3% 34.4% *Significantly different between stakeholder groups Which of the following best describes the World Bank Group’s support in The Gambia? (Select only ONE response) Office of Employee Bilateral/ Private Sector/ Independent President/ Prime of a PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Ministry Consultant Government Agency Private Bank CSO Institution Other The World Bank Group is sufficiently selective and focuses on the most important 57.1% 36.8% 78.9% 57.1% 61.5% 47.7% 45.5% 46.7% 56.3% development challenges in The Gambia The World Bank Group is not sufficiently selective in The Gambia, and it is involved in 14.3% 10.5% 5.3% 7.1% 0.0% 18.2% 30.3% 13.3% 21.9% too many areas of development Don’t know 28.6% 52.6% 15.8% 35.7% 38.5% 34.1% 24.2% 40.0% 21.9% 85 World Bank Group Country Opinion Survey 2015: The Gambia F. The Future Role of the World Bank Group in The Gambia Which of the following SHOULD the World Bank Group do to make itself of greater value in The Gambia? (Choose no more than TWO) Office of Employee Bilateral/ Private Sector/ Independent Percentage of Respondents President/ Prime of a PMU/ Local Multilateral Financial Sector/ Government (Responses combined) Minister/ Minister Ministry Consultant Government Agency Private Bank CSO Institution Other Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, 50.0% 13.2% 5.9% 7.7% 15.4% 11.9% 8.8% 13.3% 6.3% other terms)* Reach out more to groups outside of 28.6% 36.8% 47.1% 23.1% 53.8% 47.6% 58.8% 20.0% 37.5% Government Work faster 0.0% 7.9% 11.8% 0.0% 0.0% 4.8% 17.6% 6.7% 12.5% Provide more adequate data/knowledge/statistics/figures on The 28.6% 10.5% 5.9% 7.7% 23.1% 16.7% 20.6% 6.7% 6.3% Gambia’s economy Ensure greater selectivity in its work 14.3% 0.0% 0.0% 7.7% 0.0% 9.5% 8.8% 13.3% 9.4% Offer more innovative financial products* 0.0% 5.3% 23.5% 0.0% 15.4% 2.4% 14.7% 6.7% 21.9% Improve the quality of its experts as related to 21.4% 5.3% 11.8% 30.8% 7.7% 11.9% 2.9% 6.7% 12.5% The Gambia’s specific challenges Offer more innovative knowledge services* 35.7% 13.2% 5.9% 15.4% 0.0% 4.8% 23.5% 6.7% 6.3% Collaborate more effectively with Government clients (e.g., national, state, 21.4% 31.6% 11.8% 30.8% 7.7% 9.5% 11.8% 40.0% 12.5% local)* Increase the level of capacity development in 0.0% 42.1% 29.4% 38.5% 53.8% 45.2% 20.6% 46.7% 37.5% the country* Reduce the complexity of obtaining World 0.0% 26.3% 41.2% 15.4% 0.0% 31.0% 8.8% 26.7% 25.0% Bank Group financing* Other 0.0% 5.3% 5.9% 7.7% 7.7% 2.4% 0.0% 6.7% 9.4% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in The Gambia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in The Gambia? (Select only ONE response) Office of Employee Bilateral/ Private Sector/ Independent President/ Prime of a PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Ministry Consultant Government Agency Private Bank CSO Institution Other Financial services 57.1% 28.9% 61.1% 20.0% 36.4% 53.7% 39.4% 46.7% 36.7% Knowledge products 7.1% 15.8% 5.6% 26.7% 0.0% 4.9% 9.1% 6.7% 20.0% Convening services 7.1% 2.6% 0.0% 0.0% 0.0% 0.0% 3.0% 0.0% 3.3% None of the above 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 3.3% The combination is appropriate for The 14.3% 36.8% 33.3% 53.3% 54.5% 31.7% 36.4% 40.0% 36.7% Gambia Don't know 7.1% 15.8% 0.0% 0.0% 9.1% 9.8% 3.0% 6.7% 0.0% 86 World Bank Group Country Opinion Survey 2015: The Gambia G. Communication and Information Sharing How do you get most of your information about economic and social development issues in The Gambia? (Choose no more than TWO) Office of Employee Bilateral/ Private Sector/ Independent Percentage of Respondents President/ Prime of a PMU/ Local Multilateral Financial Sector/ Government (Responses combined) Minister/ Minister Ministry Consultant Government Agency Private Bank CSO Institution Other Periodicals 35.7% 7.9% 15.8% 14.3% 15.4% 16.3% 25.0% 13.3% 21.2% International newspapers 28.6% 5.3% 10.5% 14.3% 15.4% 9.3% 6.3% 6.7% 6.1% Local radio* 28.6% 13.2% 15.8% 35.7% 0.0% 4.7% 3.1% 20.0% 15.2% International radio 0.0% 2.6% 15.8% 0.0% 0.0% 2.3% 9.4% 0.0% 3.0% Local television 14.3% 31.6% 15.8% 42.9% 7.7% 16.3% 15.6% 40.0% 18.2% International television* 0.0% 5.3% 5.3% 0.0% 7.7% 7.0% 28.1% 6.7% 15.2% Local newspapers 28.6% 63.2% 36.8% 57.1% 69.2% 58.1% 46.9% 46.7% 51.5% Internet 42.9% 31.6% 42.1% 21.4% 53.8% 62.8% 43.8% 46.7% 39.4% Social media (blogs, Facebook, Twitter, 7.1% 10.5% 10.5% 0.0% 7.7% 11.6% 12.5% 0.0% 15.2% YouTube, Flickr) Other 7.1% 13.2% 10.5% 0.0% 15.4% 0.0% 3.1% 6.7% 6.1% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of Employee Bilateral/ Private Sector/ Independent Percentage of Respondents President/ Prime of a PMU/ Local Multilateral Financial Sector/ Government (Responses combined) Minister/ Minister Ministry Consultant Government Agency Private Bank CSO Institution Other Direct contact with World Bank Group* 42.9% 12.8% 5.3% 35.7% 30.8% 4.8% 18.8% 26.7% 21.2% e-Newsletters 14.3% 15.4% 15.8% 0.0% 30.8% 31.0% 28.1% 6.7% 18.2% World Bank Group’s seminars/workshops/ 21.4% 35.9% 31.6% 57.1% 15.4% 28.6% 40.6% 46.7% 27.3% conferences World Bank Group’s publications and other 35.7% 48.7% 52.6% 42.9% 61.5% 50.0% 31.3% 33.3% 45.5% written materials World Bank Group’s website* 28.6% 61.5% 73.7% 35.7% 53.8% 52.4% 31.3% 40.0% 45.5% Social media (blogs, Facebook, Twitter, 21.4% 7.7% 5.3% 0.0% 0.0% 14.3% 15.6% 20.0% 21.2% YouTube, Flickr) Mobile phones 21.4% 7.7% 5.3% 0.0% 0.0% 2.4% 18.8% 6.7% 9.1% Other 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not a list of exceptions?* Office of Employee Bilateral/ Private Sector/ Independent President/ Prime of a PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Ministry Consultant Government Agency Private Bank CSO Institution Other Yes 71.4% 33.3% 56.3% 8.3% 23.1% 7.1% 48.4% 33.3% 36.4% No 28.6% 66.7% 43.8% 91.7% 76.9% 92.9% 51.6% 66.7% 63.6% *Significantly different between stakeholder groups 87 World Bank Group Country Opinion Survey 2015: The Gambia G. Communication and Information Sharing (continued) Have you requested information from the World Bank Group on its activities in the past year?* Office of Employee Bilateral/ Private Sector/ Independent President/ Prime of a PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Ministry Consultant Government Agency Private Bank CSO Institution Other Yes 7.1% 17.1% 36.8% 0.0% 0.0% 6.8% 16.1% 7.1% 14.3% No 92.9% 82.9% 63.2% 100.0% 100.0% 93.2% 83.9% 92.9% 85.7% *Significantly different between stakeholder groups Were you able to obtain this information? Office of Employee Bilateral/ Private Sector/ Independent President/ Prime of a PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Ministry Consultant Government Agency Private Bank CSO Institution Other Yes 0.0% 83.3% 85.7% - - 66.7% 60.0% 100.0% 50.0% No 100.0% 16.7% 14.3% - - 33.3% 40.0% 0.0% 50.0% Do you have access to the Internet?* Office of Employee Bilateral/ Private Sector/ Independent President/ Prime of a PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Ministry Consultant Government Agency Private Bank CSO Institution Other Yes 42.9% 97.4% 100.0% 92.9% 100.0% 90.9% 80.0% 86.7% 84.4% No 57.1% 2.6% 0.0% 7.1% 0.0% 9.1% 20.0% 13.3% 15.6% *Significantly different between stakeholder groups Do you use/have used the World Bank Group website?* Office of Employee Bilateral/ Private Sector/ Independent President/ Prime of a PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Ministry Consultant Government Agency Private Bank CSO Institution Other Yes 71.4% 62.2% 78.9% 14.3% 76.9% 53.5% 58.6% 85.7% 48.4% No 28.6% 37.8% 21.1% 85.7% 23.1% 46.5% 41.4% 14.3% 51.6% *Significantly different between stakeholder groups Do you currently consult the World Bank Group social media sites? Office of Employee Bilateral/ Private Sector/ Independent President/ Prime of a PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Ministry Consultant Government Agency Private Bank CSO Institution Other Yes 35.7% 15.8% 21.1% 0.0% 0.0% 20.5% 12.9% 13.3% 12.9% No 64.3% 84.2% 78.9% 100.0% 100.0% 79.5% 87.1% 86.7% 87.1% Which Internet connection do you use primarily when visiting a World Bank Group website?* Office of Employee Bilateral/ Private Sector/ Independent President/ Prime of a PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Ministry Consultant Government Agency Private Bank CSO Institution Other High speed/WiFi 55.6% 87.1% 75.0% 75.0% 100.0% 90.9% 80.0% 50.0% 64.0% Dial-up 44.4% 12.9% 25.0% 25.0% 0.0% 9.1% 20.0% 50.0% 36.0% *Significantly different between stakeholder groups 88 World Bank Group Country Opinion Survey 2015: The Gambia G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of the Bilateral/ Private Sector/ Independent President/ Prime Employee of a Local Multilateral Financial Sector/ Government Minister/ Minister Ministry PMU/ Consultant government Agency Private Bank CSO Institution Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s websites easy 11 3.73 3.07 24 6.92 2.39 16 7.50 1.90 2 7.50 2.12 10 6.90 1.91 27 7.48 1.87 25 6.36 2.58 11 7.36 2.62 21 5.81 2.52 to navigate.* I find the information on the World Bank 11 4.82 2.52 22 7.86 2.17 15 8.07 1.94 2 7.00 2.83 9 8.11 1.54 27 7.89 1.58 24 6.71 2.60 11 7.55 2.42 21 6.38 2.42 Group’s websites useful.* The World Bank Group’s social media channels are valuable sources of information 10 5.20 1.93 13 7.00 2.65 6 7.17 2.40 3 9.00 1.00 - - - 18 8.39 1.91 16 5.94 3.15 5 5.80 3.35 13 5.69 2.87 about the institution* When I need information from the World Bank 10 3.90 2.13 21 6.33 2.94 15 7.93 1.94 3 8.67 1.53 6 6.00 2.37 27 6.44 2.68 25 5.24 3.02 9 5.67 3.32 20 5.40 2.87 Group I know how to find it* The World Bank Group is responsive to my 9 3.56 1.74 20 6.00 2.70 11 6.64 2.42 2 8.50 .71 2 6.00 2.83 21 6.86 1.82 17 4.59 2.79 8 7.00 2.14 16 4.94 2.29 information requests and inquiries* *Significantly different between stakeholder groups H. Background Information Which one of the following best describes your level of interaction with the World Bank Group in your country?* Office of Employee Bilateral/ Private Sector/ Independent President/ Prime of a PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Ministry Consultant Government Agency Private Bank CSO Institution Other I currently collaborate with the World Bank 28.6% 18.9% 43.8% 0.0% 7.7% 2.4% 14.7% 20.0% 12.5% Group I have previously collaborated with the World 50.0% 27.0% 31.3% 13.3% 46.2% 31.7% 35.3% 40.0% 28.1% Bank Group Both of the above (I currently collaborate and previously have collaborated with the World 7.1% 18.9% 25.0% 26.7% 15.4% 14.6% 5.9% 26.7% 12.5% Bank Group) I have never collaborated with the World 14.3% 35.1% 0.0% 60.0% 30.8% 51.2% 44.1% 13.3% 46.9% Bank Group *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you primarily engage with in The Gambia?* (Select only ONE response) Office of Employee Bilateral/ Private Sector/ Independent President/ Prime of a PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Ministry Consultant Government Agency Private Bank CSO Institution Other The World Bank (IDA) 61.5% 86.2% 94.1% 85.7% 100.0% 78.6% 59.1% 91.7% 78.9% The International Finance Corporation (IFC) 7.7% 3.4% 0.0% 7.1% 0.0% 21.4% 27.3% 0.0% 5.3% The Multilateral Investment Guarantee 15.4% 3.4% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 15.8% Agency (MIGA) Other 15.4% 6.9% 5.9% 7.1% 0.0% 0.0% 4.5% 8.3% 0.0% *Significantly different between stakeholder groups 89 World Bank Group Country Opinion Survey 2015: The Gambia H. Background Information (continued) Do your projects involve both the World Bank and the IFC?* Office of Employee Bilateral/ Private Sector/ Independent President/ Prime of a PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Ministry Consultant Government Agency Private Bank CSO Institution Other Yes 66.7% 21.4% 17.6% 54.5% 0.0% 7.9% 21.9% 10.0% 16.0% No 33.3% 78.6% 82.4% 45.5% 100.0% 92.1% 78.1% 90.0% 84.0% *Significantly different between stakeholder groups If yes, what was your view of how the two institutions work together in The Gambia? (Select only ONE response) Office of Employee Bilateral/ Private Sector/ Independent President/ Prime of a PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Ministry Consultant Government Agency Private Bank CSO Institution Other The two institutions work well together 37.5% 50.0% 50.0% 33.3% - 33.3% 28.6% 100.0% 25.0% The way the two institutions work together 50.0% 16.7% 0.0% 66.7% - 33.3% 42.9% 0.0% 0.0% needs improvement The two institutions do not work well 12.5% 0.0% 0.0% 0.0% - 0.0% 14.3% 0.0% 25.0% together Don't know 0.0% 33.3% 50.0% - 33.3% 14.3% 0.0% 50.0% Which of the following describes most of your exposure to the World Bank Group in The Gambia? (Choose no more than TWO) Office of Employee Bilateral/ Private Sector/ Independent Percentage of Respondents President/ Prime of a PMU/ Local Multilateral Financial Sector/ Government (Responses combined) Minister/ Minister Ministry Consultant Government Agency Private Bank CSO Institution Other Observer 15.4% 21.6% 16.7% 7.7% 16.7% 37.1% 31.3% 33.3% 41.9% Use World Bank Group reports/data* 46.2% 37.8% 0.0% 53.8% 41.7% 31.4% 34.4% 13.3% 19.4% Engage in World Bank Group 30.8% 37.8% 50.0% 38.5% 8.3% 17.1% 28.1% 26.7% 16.1% related/sponsored events/activities Collaborate as part of my professional duties* 15.4% 35.1% 38.9% 0.0% 58.3% 25.7% 31.3% 66.7% 32.3% Use World Bank Group website for 69.2% 24.3% 44.4% 7.7% 25.0% 51.4% 25.0% 26.7% 41.9% information, data, research, etc.* *Significantly different between stakeholder groups What’s your gender?* Office of Employee Bilateral/ Private Sector/ Independent President/ Prime of a PMU/ Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/ Minister Ministry Consultant Government Agency Private Bank CSO Institution Other Female 7.7% 17.9% 11.1% 33.3% 50.0% 16.3% 45.5% 6.7% 31.3% Male 92.3% 82.1% 88.9% 66.7% 50.0% 83.7% 54.5% 93.3% 68.8% *Significantly different between stakeholder groups 90 World Bank Group Country Opinion Survey 2015: The Gambia Appendix C: Responses to Indicator Questions by Geographic Locations18 Banjul N=196 Cross River N=66 B. Overall Attitudes toward the World Bank Group Which bes t repres ents your geographic location? Banjul Other N Mean SD N Mean SD Overall, pleas e rate your im pres s ion of the World Bank Group’s effectivenes s in The 172 6.24 2.21 54 6.80 2.44 Gam bia. (1-Not effective at all, 10-Very effective) To what extent do you agree with the following statements about the World Bank Group’s work in The Gambia? (1-Strongly disagree, 10-Strongly agree) Which bes t repres ents your geographic location? Banjul Other N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in developm ent in The 176 6.02 2.88 53 7.08 2.44 Gam bia* The World Bank Group’s work is aligned with what I cons ider the developm ent priorities for 172 6.22 2.34 51 6.20 2.51 The Gam bia *Significantly different between geographic locations To what extent is the World Bank Group an effective development partner in The Gambia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which bes t repres ents your geographic location? Banjul Other N Mean SD N Mean SD Res pons ivenes s * 165 5.42 2.41 43 6.42 2.05 Flexibility (in term s of the ins titution’s 155 5.25 2.22 42 5.36 2.02 products and s ervices ) Flexibility (in term s of changing country 155 5.10 2.39 40 5.90 1.82 circum s tances ) Being inclus ive* 145 5.48 2.32 43 6.60 2.23 Opennes s (sharing data and other 149 6.07 2.47 46 6.85 2.67 inform ation) Staff acces s ibility 153 5.80 2.47 43 6.12 2.54 Straightforwardnes s and hones ty 143 6.48 2.55 43 6.95 2.47 Eas e of acces s to the people at the World Bank Group who are m aking decis ions 149 5.35 2.50 41 6.46 2.50 im portant to m y work* Collaboration with civil s ociety* 156 5.59 2.28 50 6.56 2.67 Collaboration with the Governm ent* 168 7.07 2.40 51 8.02 1.81 Collaboration with other donors and 154 6.60 2.45 45 7.73 2.26 developm ent partners* Collaboration with the private s ector 146 5.66 2.49 45 5.87 2.79 The s peed in which it gets things 156 5.95 2.27 46 5.91 2.34 accom plis hed on the ground Being a long-term partner 171 7.63 2.38 52 7.87 2.51 *Significantly different between geographic locations 18 Only 262 respondents provided the information about their geographic locations. Thus, only these respondents were included in the analyses presented in this appendix. 91 World Bank Group Country Opinion Survey 2015: The Gambia C. World Bank Group’s Effectiveness and Results Which bes t repres ents your geographic location? Banjul Other N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve developm ent res ults in 161 6.27 2.26 58 6.93 2.41 The Gam bia? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in The Gambia? (1-Strongly disagree, 10-Strongly agree) Which bes t repres ents your geographic location? Banjul Other N Mean SD N Mean SD The World Bank Group’s financial ins trum ents (i.e., inves tm ent lending, 157 5.09 2.44 51 6.06 2.36 Developm ent Policy Loan, Trus t Funds , etc.) m eet the needs of The Gam bia* The World Bank Group m eets The Gam bia’s needs for knowledge s ervices (e.g., res earch, 153 5.61 2.28 49 6.16 2.25 analys is , data, technical as s is tance) *Significantly different between geographic locations D. The World Bank Group’s Knowledge Work and Activities In The Gambia, to what extent do you believe that the World Bank Group’s knowledge work and activities : (1-To no degree at all, 10-To a very significant degree) Which bes t repres ents your geographic location? Banjul Other N Mean SD N Mean SD Are adaptable to The Gam bia’s s pecific developm ent challenges and country 144 5.93 2.37 39 6.59 2.27 circum s tances Which bes t repres ents your geographic location? Banjul Other N Mean SD N Mean SD Overall, how s ignificant a contribution do you believe the World Bank Group’s knowledge 156 7.31 2.19 50 7.56 2.15 work and activities m ake to developm ent res ults in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge 156 7.42 1.81 51 7.31 2.12 work and activities ? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Banjul Other N Mean SD N Mean SD The World Bank Group takes decisions 142 5.31 2.43 37 4.62 2.00 quickly in The Gambia Where country systems (e.g., procurement, financial management, etc.) are adequate, 139 6.17 2.36 37 7.22 1.73 the World Bank Group makes appropriate use of them* *Significantly different between geographic locations 92 World Bank Group Country Opinion Survey 2015: The Gambia Appendix D: Responses to Selected Questions by Level of Collaboration with the World Bank Group19 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY15 The Gambia COS questionnaire: All 10-point scale questions and question B4 “When thinking about how the World Bank Group can have the most impact on development results in The Gambia, in which sectoral areas do you believe the World Bank Group should focus most of its resources in The Gambia?� Collaborating with the WBG N=94 Not collaborating with the WBG N=159 B. Overall Attitudes toward the World Bank Group Which one of the following best describes your level of interaction with the World Bank Group in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How familiar are you with the work of the World 93 4.81 2.89 157 5.29 2.52 Bank Group in The Gambia? (1-Not familiar at all, 10-Extremely familiar) Which one of the following best describes your level of interaction with the World Bank Group in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, please rate your impression of the World 86 6.21 2.23 129 6.56 2.21 Bank Group’s effectiveness in The Gambia. (1-Not effective at all, 10-Very effective) Which one of the following best describes your level of interaction with the World Bank Group in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help The Gambia 84 6.69 2.27 112 6.90 2.29 solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 19 Only 253 respondents provided the information about their levels of collaboration with the World Bank Group (question H3 in the questionnaire). Thus only these respondents were included in the analysis presented in this appendix. 93 World Bank Group Country Opinion Survey 2015: The Gambia B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in The Gambia, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in The Gambia? (Choose no more than THREE) Percentage of Respondents Collaborating Not collaborating (Responses combined) with the WBG with the WBG Transport (e.g., roads, bridges, transportation) 7.7% 10.8% Agricultural development 42.9% 44.9% Global/regional integration* 7.7% 0.6% Gender equity* 15.4% 3.8% Public sector governance/reform (i.e., government effectiveness, public financial management, 20.9% 24.1% public expenditure, fiscal system reform) Social protection (e.g., pensions, targeted social assistance) 3.3% 3.2% Crime and violence 2.2% 2.5% Health 14.3% 22.2% Education* 16.5% 29.7% Energy 11.0% 13.9% Rural development 9.9% 12.7% Foreign direct investment 4.4% 7.0% Job creation/employment 13.2% 17.7% Financial markets 2.2% 1.9% Urban development 0.0% 2.5% Environmental sustainability 1.1% 6.3% Water and sanitation 5.5% 3.8% Food security* 29.7% 16.5% Climate change (e.g., mitigation, adaptation) 5.5% 3.8% Poverty reduction 15.4% 18.4% Trade and exports 7.7% 9.5% Equality of opportunity (i.e., equity) 5.5% 2.5% Private sector development* 23.1% 8.2% Economic growth 18.7% 17.7% Communicable/non-communicable diseases 3.3% 0.6% Natural resource management (e.g., oil, gas, mining) 1.1% 1.9% Law and justice (e.g., judicial system) 1.1% 4.4% Regulatory framework 2.2% 0.0% Anti corruption 1.1% 1.9% Information and communications technology 2.2% 1.3% Disaster management 1.1% 1.3% *Significantly different between collaborators and non-collaborators How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in The Gambia? (1-Not effective at all, 10-Very effective) Which one of the following best describes your level of interaction with the World Bank Group in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Project implementation (or other organizational 81 5.19 2.88 95 6.52 2.40 strengthening)* Citizen engagement (incorporating citizens' 71 5.06 1.92 78 4.83 2.41 voices into development) Policy design (for clarity and better incentives to 73 6.33 2.35 84 6.57 2.28 achieve development goals) *Significantly different between collaborators and non-collaborators 94 World Bank Group Country Opinion Survey 2015: The Gambia B. Overall Attitudes toward the World Bank Group (continued) When thinking about how to improve capacity building in The Gambia to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) Which one of the following bes t des cribes your level of interaction with the World Bank Group in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Project im plem entation (or other organizational 80 6.30 2.96 126 8.12 2.41 s trengthening)* Citizen engagem ent (incorporating citizens ' 76 6.67 2.88 112 7.92 2.36 voices into developm ent)* Policy des ign (for clarity and better incentives to 78 7.51 2.63 119 8.28 2.24 achieve developm ent goals )* *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group’s work in The Gambia? (1-Strongly disagree, 10-Strongly agree) Which one of the following bes t des cribes your level of interaction with the World Bank Group in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a 85 5.53 3.05 135 6.73 2.58 relevant role in developm ent in The Gam bia* The World Bank Group’s work is aligned with what I cons ider the developm ent priorities for 84 6.11 2.39 128 6.19 2.40 The Gam bia The World Bank Group s upports program s and 86 6.29 2.52 132 6.60 2.41 s trategies that are realis tic for The Gam bia The World Bank Group treats clients and 81 6.42 2.53 118 6.99 2.39 s takeholders in The Gam bia with res pect *Significantly different between collaborators and non-collaborators To what extent is the World Bank Group an effective development partner in The Gambia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which one of the following best describes your level of interaction with the World Bank Group in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness* 79 5.04 2.50 120 5.87 2.17 Flexibility (in terms of the institution’s products 78 5.22 2.02 109 5.26 2.24 and services) Flexibility (in terms of changing country 78 5.53 2.32 108 5.08 2.20 circumstances) Being inclusive 73 5.37 2.44 108 5.81 2.25 Openness (sharing data and other information) 71 6.13 2.57 114 6.26 2.55 Staff accessibility 72 5.96 2.44 117 5.81 2.49 Straightforwardness and honesty 76 6.70 2.45 105 6.45 2.61 Ease of access to the people at the World Bank Group who are making decisions important to 76 5.41 2.58 109 5.56 2.51 my work Collaboration with civil society 79 5.65 2.47 120 5.94 2.37 Collaboration with the Government 81 7.00 2.34 127 7.39 2.23 Collaboration with other donors and 78 6.59 2.59 114 6.97 2.40 development partners Collaboration with the private sector 75 5.88 2.65 107 5.56 2.40 The speed in which it gets things accomplished 80 6.03 2.26 114 5.75 2.29 on the ground Being a long-term partner 85 7.79 2.29 129 7.53 2.43 *Significantly different between collaborators and non-collaborators 95 World Bank Group Country Opinion Survey 2015: The Gambia C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in The Gambia? (1-Not important at all, 10-Very important) Which one of the following best describes your level of interaction with the World Bank Group in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Anti corruption* 77 5.57 3.65 137 7.69 2.83 Information and communications technology* 81 6.60 2.66 140 8.10 2.04 Transport (e.g., roads, bridges, transportation)* 77 7.01 2.57 139 8.12 2.07 Crime and violence* 76 4.78 2.53 130 5.68 2.69 Law and justice (e.g., judicial system)* 75 6.61 2.50 135 7.79 2.41 Urban development* 79 6.49 2.62 137 7.76 1.99 Environmental sustainability* 81 6.91 2.51 137 7.74 2.15 Regulatory framework* 79 6.63 2.39 130 7.30 2.29 Communicable/non-communicable diseases* 80 6.69 2.48 135 7.64 2.33 Poverty reduction* 82 7.83 2.29 146 8.70 1.89 Gender equity 81 6.47 2.75 139 7.17 2.43 Private sector development* 82 7.12 2.36 143 8.03 2.17 Foreign direct investment* 81 6.69 2.60 137 7.85 2.13 Water and sanitation* 81 7.02 2.47 139 8.09 2.14 Trade and exports* 81 6.96 2.31 144 7.67 2.22 Economic growth 84 8.05 2.11 146 8.44 2.13 Energy* 81 7.43 2.47 145 8.61 2.00 Disaster management 84 7.12 2.47 142 7.39 2.28 Public sector governance/reform (i.e., government effectiveness, public financial 85 7.04 2.74 141 8.45 2.09 management, public expenditure, fiscal system reform)* Job creation/employment* 86 7.06 2.54 140 8.26 2.26 Financial markets* 82 6.38 2.60 135 7.34 2.38 Equality of opportunity (i.e., equity)* 82 6.50 2.42 131 7.60 2.15 Health* 83 7.13 2.57 144 8.59 1.68 Rural development* 86 7.44 2.26 144 8.40 1.94 Global/regional integration 79 6.78 2.37 134 7.34 2.15 Food security* 85 7.55 2.40 141 8.48 2.05 Education* 84 7.63 2.30 145 8.83 1.73 Social protection (e.g., pensions, targeted social 85 6.67 2.43 138 7.49 2.29 assistance)* Climate change (e.g., mitigation, adaptation)* 81 6.88 2.56 138 8.00 2.14 Agricultural development* 87 7.75 2.48 147 8.83 2.01 Natural resource management (e.g., oil, gas, 86 6.80 2.55 140 7.52 2.63 mining)* *Significantly different between collaborators and non-collaborators 96 World Bank Group Country Opinion Survey 2015: The Gambia C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in The Gambia? (1-Not effective at all, 10-Very effective) Which one of the following best describes your level of interaction with the World Bank Group in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Anti corruption* 64 3.52 2.40 73 4.41 2.59 Information and communications technology 72 5.38 2.36 84 5.51 2.51 Transport (e.g., roads, bridges, transportation) 71 5.96 2.12 89 6.06 2.60 Crime and violence 62 4.89 2.44 67 4.85 2.56 Law and justice (e.g., judicial system) 64 4.95 2.24 75 5.44 2.63 Urban development 70 5.97 2.27 96 5.98 2.47 Environmental sustainability 62 6.27 2.23 91 5.92 2.29 Regulatory framework 69 5.71 2.26 87 6.34 2.32 Communicable/non-communicable diseases 69 6.33 2.19 84 6.27 2.16 Poverty reduction 78 6.47 2.28 105 6.94 2.28 Gender equity 70 6.14 2.05 86 6.30 2.23 Private sector development 69 6.20 2.20 87 6.17 2.31 Foreign direct investment 65 5.77 2.07 82 6.05 2.38 Water and sanitation 67 6.42 2.30 92 6.76 2.34 Trade and exports 66 5.97 2.08 90 5.91 2.15 Economic growth 74 6.96 2.05 104 6.71 2.07 Energy 66 6.02 2.41 92 6.23 2.51 Disaster management 66 6.33 2.46 85 6.29 2.21 Public sector governance/reform (i.e., government effectiveness, public financial 73 5.88 2.47 101 6.58 2.45 management, public expenditure, fiscal system reform) Job creation/employment 70 5.79 2.23 96 5.61 2.30 Financial markets 56 5.66 2.37 76 5.63 2.29 Equality of opportunity (i.e., equity) 65 5.95 2.10 76 5.87 2.13 Health* 74 6.26 2.34 97 7.33 2.04 Rural development 71 6.35 2.43 94 6.61 2.36 Global/regional integration 61 5.64 2.30 82 5.50 2.44 Food security 69 6.25 2.43 91 6.79 2.05 Education 77 7.16 2.27 113 7.59 2.37 Social protection (e.g., pensions, targeted social 62 5.92 2.31 74 5.24 2.75 assistance) Climate change (e.g., mitigation, adaptation) 65 5.71 2.50 89 6.31 2.22 Agricultural development 79 7.30 2.05 102 7.16 2.37 Natural resource management (e.g., oil, gas, 60 5.95 2.90 78 5.62 2.66 mining) *Significantly different between collaborators and non-collaborators 97 World Bank Group Country Opinion Survey 2015: The Gambia C. World Bank Group’s Effectiveness and Results (continued) Which one of the following best describes your level of interaction with the World Bank Group in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in The 86 5.72 2.41 126 6.90 2.16 Gambia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group in The Gambia? (1-Strongly disagree, 10-Strongly agree) Which one of the following best describes your level of interaction with the World Bank Group in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s financial instruments (i.e., investment lending, Development Policy 82 4.67 2.33 117 5.68 2.49 Loan, Trust Funds, etc.) meet the needs of The Gambia* The World Bank Group meets The Gambia’s needs for knowledge services (e.g., research, 83 5.49 2.21 113 5.83 2.35 analysis, data, technical assistance) *Significantly different between collaborators and non-collaborators Which one of the following best describes your level of interaction with the World Bank Group in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and corrects its work in real 70 7.01 1.92 87 6.66 2.06 time in The Gambia? (1-To no degree at all, 10-To a very significant degree) 98 World Bank Group Country Opinion Survey 2015: The Gambia D. The World Bank Group’s Knowledge Work and Activities In The Gambia, to what extent do you believe that the World Bank Group’s knowledge work and activities : (1-To no degree at all, 10-To a very significant degree) Which one of the following bes t des cribes your level of interaction with the World Bank Group in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are tim ely 76 4.30 2.56 93 4.99 2.25 Include appropriate level of s takeholder 77 5.23 2.23 101 5.90 2.30 involvem ent during preparation Lead to practical s olutions 72 5.97 2.25 102 5.67 2.29 Are acces s ible (well written and eas y to 78 6.19 2.36 99 5.95 2.34 unders tand) Are s ource of relevant inform ation on global 75 6.56 2.22 101 6.48 2.59 good practices Are adequately dis s em inated 72 6.01 2.14 100 5.36 2.35 Are trans lated enough into local language* 66 4.53 2.48 91 3.57 2.59 Are adaptable to The Gam bia’s s pecific developm ent challenges and country 78 6.13 2.26 98 6.07 2.36 circum s tances *Significantly different between collaborators and non-collaborators Which one of the following bes t des cribes your level of interaction with the World Bank Group in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how s ignificant a contribution do you believe the World Bank Group’s knowledge 76 7.80 2.00 121 7.16 2.27 work and activities m ake to developm ent res ults in your country?* Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 79 7.43 1.77 120 7.33 1.96 activities ? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between collaborators and non-collaborators E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which one of the following bes t des cribes your level of interaction with the World Bank Group in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group dis burs es funds 77 4.34 2.85 107 5.10 2.53 prom ptly The World Bank Group effectively m onitors and evaluates the projects and program s it 82 6.02 2.51 120 7.34 2.22 s upports * The World Bank Group’s approvals and reviews 76 5.82 1.79 107 6.09 2.39 are done in a tim ely fas hion The World Bank Group’s “Safeguard Policy� 70 5.47 2.66 93 6.44 2.15 requirem ents are reas onable* The World Bank Group’s conditions on its 76 5.07 2.05 98 5.38 2.29 lending are reas onable The World Bank Group takes decis ions quickly 74 4.93 2.33 99 5.23 2.38 in The Gam bia Working with the World Bank Group increas es 83 6.65 2.24 112 6.91 2.36 The Gam bia’s ins titutional capacity Where country s ys tem s (e.g., procurem ent, financial m anagem ent, etc.) are adequate, the 73 5.78 2.49 95 6.74 2.01 World Bank Group m akes appropriate us e of them * The World Bank Group provides effective im plem entation s upport (i.e., s upervis ion of 82 7.00 2.17 113 7.09 2.11 projects ) *Significantly different between collaborators and non-collaborators 99 World Bank Group Country Opinion Survey 2015: The Gambia E. Working with the World Bank Group (continued) Which one of the following best describes your level of interaction with the World Bank Group in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that 77 6.97 2.14 115 6.49 2.43 promote private public partnerships in Gambia? (1-To no degree at all, 10-To a very significant degree) G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which one of the following best describes your level of interaction with the World Bank Group in your country? Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD I find the World Bank Group’s websites easy to 75 5.45 3.08 95 6.66 2.40 navigate.* I find the information on the World Bank Group’s 73 6.18 2.51 91 7.29 2.23 websites useful.* The World Bank Group’s social media channels are valuable sources of information about the 54 6.20 2.62 51 6.65 2.83 institution When I need information from the World Bank 70 5.71 2.94 86 5.83 2.77 Group I know how to find it The World Bank Group is responsive to my 65 6.26 2.37 62 5.40 2.56 information requests and inquiries *Significantly different between collaborators and non-collaborators 100 World Bank Group Country Opinion Survey 2015: The Gambia Appendix E: Responses to Selected Questions by Year20 *All data presented in this appendix are weighted. As a result, means of the FY 2015 data and the total number of respondents each year will be slightly different from those in FY 2012 appendices. FY ‘12 Number of comparable respondents = 138  FY ’15 Number of comparable respondents = 174 By weighting, the FY 2012 data has the same stakeholder composition as it is in FY 2015. Therefore, the two years are comparable. Respondents from PMU, private foundations, media, faith-based groups, youth groups, the judiciary branch, and the Federal/Central Government were not included in the year comparison analysis, because there were no respondents from the PMU, private foundations, media, faith-based groups, youth groups, and the judiciary branch in FY 2015 and no respondents from the media, faith-based groups, the judiciary branch and the Federal/Central Government in FY 2012. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY2012 FY2015 Office of the President, Prime Minister, Minister, Parliamentarian 8.6% 8.6% Employee of a Ministry 22.4% 22.4% Local Government 8.6% 8.6% Bilateral/ Multilateral Agency 7.5% 7.5% Private sector 25.3% 25.3% NGO/CBO 12.1% 12.1% Independent Government Institution 8.6% 8.6% Trade Union 2.3% 2.3% Academia/ Research Institute/ Think Tanks 4.6% 4.6% B. Overall Attitudes toward the World Bank Group year FY 2015 FY 2012 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 172 5.31 2.56 133 4.80 2.78 The Gambia? (1-Not familiar at all, 10-Extremely familiar) year FY 2015 FY 2012 N Mean SD N Mean SD Overall, please rate your impression of the World Bank 142 6.58 2.19 128 6.40 2.26 Group’s effectiveness in The Gambia. (1-Not effective at all, 10-Very effective) 20 Only those questions that were asked in the FY ‘12 and FY ’15 country opinion surveys, with similar response scales/options, are presented. 101 World Bank Group Country Opinion Survey 2015: The Gambia B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in The Gambia? (1-Strongly disagree, 10-Strongly agree) year FY 2015 FY 2012 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 152 6.72 2.51 126 7.09 2.35 development in The Gambia The World Bank Group’s work is aligned with what I consider 146 6.32 2.25 122 6.30 2.50 the development priorities for The Gambia The World Bank Group supports programs and strategies 152 6.61 2.34 114 6.22 2.63 that are realistic for The Gambia The World Bank Group treats clients and stakeholders in The 133 6.98 2.34 116 7.70 1.85 Gambia with respect* *Significantly different between FY2015 and FY2012 To what extent is the World Bank Group an effective development partner in The Gambia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) year FY 2015 FY 2012 N Mean SD N Mean SD Responsiveness* 133 5.76 2.25 118 6.73 2.55 Flexibility (in terms of the institution’s products and services) 126 5.41 2.06 Flexibility (in terms of changing country circumstances)* 124 5.32 2.11 61 6.03 2.46 Being inclusive 123 5.83 2.30 Openness (sharing data and other information) 124 6.52 2.53 Staff accessibility* 127 5.88 2.39 111 6.74 2.75 Straightforwardness and honesty* 119 6.61 2.49 108 7.38 2.49 Ease of access to the people at the World Bank Group who 119 5.76 2.49 are making decisions important to my work Collaboration with civil society 134 6.15 2.26 Collaboration with the Government 141 7.37 2.26 Collaboration with other donors and development partners 129 6.98 2.30 95 7.41 2.08 Collaboration with the private sector 119 5.76 2.58 The speed in which it gets things accomplished on the 127 5.92 2.28 ground Being a long-term partner 147 7.75 2.33 *Significantly different between FY2015 and FY2012 102 World Bank Group Country Opinion Survey 2015: The Gambia C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in The Gambia? (1-Not effective at all, 10-Very effective) year FY 2015 FY 2012 N Mean SD N Mean SD Anti corruption* 77 4.39 2.64 97 5.32 2.63 Inform ation and com m unications technology 96 5.70 2.58 Trans port (e.g., roads , bridges , trans portation) 101 6.20 2.57 Crim e and violence 74 4.80 2.60 Law and jus tice (e.g., judicial s ys tem ) 81 5.49 2.54 Urban developm ent 105 6.20 2.44 95 5.68 2.79 Environm ental s us tainability 97 6.15 2.25 Regulatory fram ework 98 6.37 2.31 Com m unicable/non-com m unicable dis eas es 96 6.27 2.31 Poverty reduction 118 6.85 2.36 114 6.47 2.43 Gender equity 99 6.54 2.17 96 6.26 2.30 Private s ector developm ent 97 6.21 2.52 Foreign direct inves tm ent 92 6.01 2.38 Water and s anitation 101 6.89 2.30 Trade and exports 100 6.08 2.17 Econom ic growth 114 6.89 2.11 Energy 99 6.32 2.54 Dis as ter m anagem ent 98 6.29 2.28 Public s ector governance/reform (i.e., governm ent effectivenes s , public financial m anagem ent, public 112 6.53 2.55 expenditure, fis cal s ys tem reform ) Job creation/em ploym ent 103 5.71 2.38 Financial m arkets 80 5.79 2.30 Equality of opportunity (i.e., equity) 84 5.76 2.28 Health 109 7.22 2.13 Rural developm ent 104 6.40 2.49 Global/regional integration 88 5.55 2.48 94 6.00 2.23 Food s ecurity 100 6.73 2.21 Education 122 7.77 2.27 Social protection (e.g., pens ions , targeted s ocial as s is tance) 85 5.49 2.69 Clim ate change (e.g., m itigation, adaptation)* 99 6.38 2.19 96 5.56 2.41 Agricultural developm ent 117 7.37 2.25 Natural res ource m anagem ent (e.g., oil, gas , m ining) 87 5.40 2.82 *Significantly different between FY2015 and FY2012 To what extent do you agree with the following statements about the World Bank Group in The Gambia? (1-Strongly disagree, 10-Strongly agree) year FY 2015 FY 2012 N Mean SD N Mean SD The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, 134 5.63 2.32 118 6.02 2.42 etc.) meet the needs of The Gambia The World Bank Group meets The Gambia’s needs for knowledge services (e.g., research, analysis, data, technical 132 5.65 2.32 119 5.78 2.50 assistance) 103 World Bank Group Country Opinion Survey 2015: The Gambia D. The World Bank Group’s Knowledge Work and Activities In The Gambia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) year FY 2015 FY 2012 N Mean SD N Mean SD Are timely 107 4.95 2.30 Include appropriate level of stakeholder involvement during 119 5.67 2.26 preparation Lead to practical solutions 115 5.65 2.25 Are accessible (well written and easy to understand) 114 6.07 2.36 Are source of relevant information on global good practices 117 6.68 2.35 Are adequately disseminated 113 5.53 2.35 Are translated enough into local language 104 3.64 2.52 Are adaptable to The Gambia’s specific development 117 6.03 2.27 105 6.70 2.66 challenges and country circumstances* *Significantly different between FY2015 and FY2012 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) year FY 2015 FY 2012 N Mean SD N Mean SD The World Bank Group disburses funds promptly* 116 4.88 2.52 64 5.97 3.22 The World Bank Group effectively monitors and evaluates the 135 7.38 2.08 59 7.10 2.47 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 115 6.10 2.20 timely fashion The World Bank Group’s “Safeguard Policy� requirements are 100 6.46 2.27 reasonable The World Bank Group’s conditions on its lending are 107 5.27 2.24 98 5.98 2.57 reasonable* The World Bank Group takes decisions quickly in The 107 5.07 2.39 Gambia Working with the World Bank Group increases The Gambia’s 131 7.00 2.34 63 7.65 2.00 institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group 106 6.55 2.10 makes appropriate use of them The World Bank Group provides effective implementation 128 7.13 2.11 support (i.e., supervision of projects) *Significantly different between FY2015 and FY2012 104 World Bank Group Country Opinion Survey 2015: The Gambia G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not a list of exceptions?* Percentage of Respondents FY 2015 FY 2012 Yes 28.2% 13.3% No 71.8% 86.7% *Significantly different between FY2015 and FY2012 Have you requested information from the World Bank Group on its activities in the past year? Percentage of Respondents FY 2015 FY 2012 Yes 9.8% 12.8% No 90.2% 87.2% Were you able to obtain this information? Percentage of Respondents FY 2015 FY 2012 Yes 68.8% 93.8% No 31.3% 6.3% Do you have access to the Internet? Percentage of Respondents FY 2015 FY 2012 Yes 87.7% 94.5% No 12.3% 5.5% Do you use/have used the World Bank Group website? Percentage of Respondents FY 2015 FY 2012 Yes 58.4% 60.8% No 41.6% 39.2% Which Internet connection do you use primarily when visiting a World Bank Group website? Percentage of Respondents FY 2015 FY 2012 High speed/WiFi 79.0% 70.0% Dial-up 21.0% 30.0% G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) year FY 2015 FY 2012 N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate.* 109 6.50 2.50 78 7.69 1.89 I find the information on the World Bank Group’s websites 105 7.21 2.30 84 7.87 2.32 useful. When I need information from the World Bank Group I know 100 5.89 2.86 77 6.29 2.98 how to find it The World Bank Group is responsive to my information 76 5.80 2.56 62 6.99 2.58 requests and inquiries* *Significantly different between FY2015 and FY2012 105 World Bank Group Country Opinion Survey 2015: The Gambia Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Not collaborating Collaborating with No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG the WBG Overall, please rate your impression of the World Bank 6.56 6.21 6.57 5.78 6.39 6.17 6.07 7.07 6.27 6.47 6.37 6.26 Group’s effectiveness in The Gambia. Overall the World Bank Group currently plays a relevant 6.73 5.53 6.71 5.26 6.37 5.98 5.88 7.33 5.99 6.83 6.65 5.57 role in development in The Gambia The World Bank Group’s work is aligned with what I 6.19 6.11 6.50 5.44 6.27 5.95 5.87 7.02 5.99 6.59 6.34 5.91 consider the development priorities for The Gambia Responsiveness 5.87 5.04 5.90 5.03 5.82 5.23 5.44 6.23 5.53 5.89 5.92 5.22 Flexibility (in terms of the institution’s products and 5.26 5.22 5.48 4.84 5.28 5.33 5.19 5.56 5.30 5.28 5.53 4.92 services) Flexibility (in terms of changing country circumstances) 5.08 5.53 5.53 4.70 5.45 4.91 5.08 5.88 5.27 5.32 5.48 5.00 Being inclusive 5.81 5.37 5.97 5.25 5.92 5.38 5.45 6.61 5.72 5.85 5.97 5.44 Openness (sharing data and other information) 6.26 6.13 6.69 5.22 6.31 6.09 5.84 7.32 6.22 6.32 6.41 6.01 Staff accessibility 5.81 5.96 6.17 5.19 5.93 5.74 5.51 6.92 5.91 5.78 6.11 5.49 Straightforwardness and honesty 6.45 6.70 6.83 6.05 6.77 6.18 6.32 7.35 6.60 6.56 6.73 6.36 Ease of access to the people at the World Bank Group 5.56 5.41 5.95 4.88 5.86 5.12 5.35 6.42 5.45 6.05 5.98 5.12 who are making decisions important to my work Collaboration with civil society 5.94 5.65 5.93 5.57 5.99 5.43 5.53 6.65 5.91 5.61 5.98 5.58 Collaboration with the Government 7.39 7.00 7.64 6.39 7.44 6.84 6.92 8.25 7.32 7.14 7.20 7.38 Collaboration with other donors and development 6.97 6.59 6.97 6.53 7.05 6.43 6.71 7.24 6.79 6.97 6.96 6.68 partners Collaboration with the private sector 5.56 5.88 6.16 4.75 5.71 5.72 5.49 6.37 5.88 5.33 5.53 6.00 The speed in which it gets things accomplished on the 5.75 6.02 5.96 5.97 6.09 5.65 5.93 6.04 5.79 6.32 6.19 5.59 ground Being a long-term partner 7.53 7.79 7.95 7.03 7.76 7.45 7.48 8.17 7.71 7.58 7.77 7.50 To what extent does the World Bank Group’s work help to 6.90 5.72 6.69 5.73 6.63 5.90 6.03 7.47 6.20 6.90 6.85 5.71 achieve development results in The Gambia? The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust 5.68 4.67 5.72 4.30 5.35 5.16 4.96 6.16 5.16 5.61 5.48 5.01 Funds, etc.) meet the needs of The Gambia The World Bank Group meets The Gambia’s needs for knowledge services (e.g., research, analysis, data, 5.83 5.49 6.06 5.00 5.94 5.30 5.50 6.41 5.56 6.17 5.96 5.46 technical assistance) The World Bank Group's knowledge work and activities are adaptable to The Gambia’s specific development 6.07 6.13 6.28 5.57 6.13 6.02 5.82 6.78 6.00 6.31 6.25 5.88 challenges and country circumstances Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make 7.16 7.80 7.39 7.34 7.36 7.40 7.28 7.63 7.27 7.65 7.51 7.16 to development results in your country? Overall, how would you rate the technical quality of the 7.33 7.43 7.53 7.18 7.57 7.13 7.30 7.81 7.33 7.69 7.44 7.42 World Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in The 5.23 4.93 5.38 4.60 5.25 4.95 4.96 5.65 4.94 5.70 5.65 4.49 Gambia Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group 6.74 5.78 6.59 5.74 6.51 6.02 6.05 7.17 6.39 6.27 6.34 6.37 makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 106 World Bank Group Country Opinion Survey 2015: The Gambia Appendix G: The Gambia FY 2015 Questionnaire World Bank Group Country Survey FY15 – The Gambia The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in The Gambia or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in The Gambia, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in The Gambia. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, I FC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know�. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING THE GAMBIA A1. In general would you say that The Gambia is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 107 World Bank Group Country Opinion Survey 2015: The Gambia SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in The Gambia. Please identify which of the following you consider the most important development priorities in The Gambia? (Choose no more than THREE) 1 Gender equity 17 Climate change (e.g., mitigation, adaptation) 2 Private sector development 18 Agricultural development 3 Foreign direct investment 19 Trade and exports 4 Water and sanitation 20 Crime and violence Social protection (e.g., pensions, targeted social 5 21 Education assistance) 6 Food security 22 Poverty reduction Public sector governance/reform (i.e., government 7 effectiveness, public financial management, public 23 Energy expenditure, fiscal system reform) 8 Global/regional integration 24 Transport (e.g., roads, bridges, transportation) 9 Anti corruption 25 Economic growth 10 Job creation/employment 26 Law and justice (e.g., judicial system) 11 Rural development 27 Regulatory framework 12 Financial markets 28 Communicable/non-communicable diseases 13 Urban development 29 Natural resource management (e.g., oil, gas, mining) 14 Environmental sustainability 30 Disaster management 15 Equality of opportunity (i.e., equity) 31 Information and communications technology 16 Health A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in The Gambia? (Choose no more than THREE) 1 Climate change (e.g., mitigation, adaptation) 16 Education 2 Global/regional integration 17 Energy Public sector governance/reform (i.e., government 3 Gender equity 18 effectiveness, public financial management, public expenditure, fiscal system reform) 4 Rural development 19 Natural resource management (e.g., oil, gas, mining) 5 Urban development 20 Environmental sustainability 6 Water and sanitation 21 Anti corruption 7 Equality of opportunity (i.e., equity) 22 Private sector development 8 Economic growth 23 Foreign direct investment 9 Regulatory framework 24 Disaster management Social protection (e.g., pensions, targeted social 10 25 Health assistance) 11 Law and justice (e.g., judicial system) 26 Agricultural development 12 Transport (e.g., roads, bridges, transportation) 27 Job creation/employment 13 Crime and violence 28 Financial markets 14 Communicable/non-communicable diseases 29 Trade and exports 15 Information and communications technology 30 Food security 108 World Bank Group Country Opinion Survey 2015: The Gambia SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in The Gambia? (Choose no more than TWO) 1 Greater access to health and nutrition for citizens 2 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 3 Better employment opportunities for young people 4 Better employment opportunities for women 5 Greater access to micro-finance for the poor 6 Greater voice and participation for citizens to help ensure greater accountability 7 A growing middle class 8 Education and training that better ensure job opportunity 9 Better quality public services 10 Better opportunity for the poor who live in rural areas 11 Better opportunity for the poor who live in urban areas 12 Consistent economic growth 13 More reliable social safety net 14 Greater equity of fiscal policy 15 Other (please specify):_____________________________________ A5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in The Gambia? (Select only ONE response) 1 A very big problem 2 A moderately big problem 3 A small problem 4 Not a problem at all 5 Don’t know A6. In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? (Select only ONE response) 1 A very serious problem 2 A somewhat serious problem 3 Not too serious problem 4 Not a problem 5 Don’t know 109 World Bank Group Country Opinion Survey 2015: The Gambia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in The Gambia? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in The Gambia. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help The Gambia solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in The Gambia, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in The Gambia? (Choose no more than THREE) 1 Transport (e.g., roads, bridges, transportation) 17 Water and sanitation 2 Agricultural development 18 Food security 3 Global/regional integration 19 Climate change (e.g., mitigation, adaptation) 4 Gender equity 20 Poverty reduction Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 21 Trade and exports expenditure, fiscal system reform) Social protection (e.g., pensions, targeted social 6 22 Equality of opportunity (i.e., equity) assistance) 7 Crime and violence 23 Private sector development 8 Health 24 Economic growth 9 Education 25 Communicable/non-communicable diseases 10 Energy 26 Natural resource management (e.g., oil, gas, mining) 11 Rural development 27 Law and justice (e.g., judicial system) 12 Foreign direct investment 28 Regulatory framework 13 Job creation/employment 29 Anti corruption 14 Financial markets 30 Information and communications technology 15 Urban development 31 Disaster management 16 Environmental sustainability 110 World Bank Group Country Opinion Survey 2015: The Gambia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in The Gambia? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Convening/facilitating   2 Data   3 Policy advice, studies, analyses   4 Financial resources   5 Capacity development   6 Technical assistance   7 Mobilizing third party financial resources   8 Donor coordination   Linkage to non-Bank expertise (i.e., South-South 9   knowledge sharing) 10 Other (please specify): ________________________   How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in The Gambia? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not effective Very Don't at all effective know Project implementation (or other organizational B6 1 2 3 4 5 6 7 8 9 10  strengthening) Citizen engagement (incorporating citizens' voices B7 1 2 3 4 5 6 7 8 9 10  into development) Policy design (for clarity and better incentives to B8 1 2 3 4 5 6 7 8 9 10  achieve development goals) When thinking about how to improve capacity building in The Gambia to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not important Very Don't at all important know Project implementation (or other organizational B9 1 2 3 4 5 6 7 8 9 10  strengthening) Citizen engagement (incorporating citizens' voices B10 1 2 3 4 5 6 7 8 9 10  into development) Policy design (for clarity and better incentives to B11 1 2 3 4 5 6 7 8 9 10  achieve development goals) 111 World Bank Group Country Opinion Survey 2015: The Gambia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B12. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in The Gambia? (Choose no more than TWO) 1 Not client focused 2 The credibility of its knowledge/data 3 World Bank Group’s processes too complex 4 Not willing to honestly criticize policies and reform efforts in the country 5 Staff too inaccessible 6 Not exploring alternative policy options 7 Not collaborating enough with stakeholders outside the Government 8 Its advice and strategies do not lend themselves to practical problem solving 9 Not enough public disclosure of its work 10 Arrogant in its approach 11 Too influenced by developed countries 12 Imposing technocratic solutions without regard to political realities 13 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 14 Not aligned with other donors’ work 15 Not aligned with country priorities 16 Not adequately sensitive to political/social realities in The Gambia 17 Other (please specify): __________________________________________________ 18 Don’t know B13. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in The Gambia? (Choose no more than TWO) 1 Trust Fund management 2 Knowledge products/services (analytical work, studies, surveys, etc.) 3 Investment lending (financing specific projects) 4 Technical assistance (advice, best practice, international experience, etc.) 5 Capacity development 6 Policy based lending / budget support to the Government 7 Multi-sectoral approaches 8 Other (please specify): __________________________________________________ 9 Don’t know B14. To what extent do you believe that the World Bank Group’s work and support help the poorest in The Gambia? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know 112 World Bank Group Country Opinion Survey 2015: The Gambia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B15. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Academia/think tanks/research institutes 7 NGOs/Community Based Organizations (CBOs) 2 Donor community 8 Youth/university groups 3 Media 9 Beneficiaries 4 Local Government 10 Foundations 5 Private sector 11 Other (please specify): _____________________ 6 Parliament 12 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in The Gambia? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B16 1 2 3 4 5 6 7 8 9 10  relevant role in development in The Gambia The World Bank Group’s work is aligned with what I B17 1 2 3 4 5 6 7 8 9 10  consider the development priorities for The Gambia The World Bank Group supports programs and B18 1 2 3 4 5 6 7 8 9 10  strategies that are realistic for The Gambia The World Bank Group treats clients and B19 1 2 3 4 5 6 7 8 9 10  stakeholders in The Gambia with respect To what extent is the World Bank Group an effective development partner in The Gambia, in terms of each of the following? To no degree at To a very significant Don't all degree know B20 Responsiveness 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B21 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B22 1 2 3 4 5 6 7 8 9 10  circumstances) B23 Being inclusive 1 2 3 4 5 6 7 8 9 10  B24 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B25 Staff accessibility 1 2 3 4 5 6 7 8 9 10  B26 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Ease of access to the people at the World Bank B27 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10  work B28 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B29 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B30 1 2 3 4 5 6 7 8 9 10  partners B31 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B32 1 2 3 4 5 6 7 8 9 10  the ground B33 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  113 World Bank Group Country Opinion Survey 2015: The Gambia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B34. To be a more effective development partner in The Gambia, do you believe that the World Bank Group should have… ? (Select only ONE response) The current level of local More local presence Less local presence Don't know presence is adequate B35. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 Lack of/inadequate levels of capacity in Government 2 There is not an adequate level of citizen/civil society participation 3 The World Bank Group works too slowly 4 The World Bank Group does not do adequate follow through/follow-up 5 Poor donor coordination 6 The World Bank Group is not sensitive enough to political/social realities on the ground 7 The Government works inefficiently 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Other (please specify): ________________________________________ 114 World Bank Group Country Opinion Survey 2015: The Gambia SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in The Gambia? Not important Very Don't at all important know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10  2 Information and communications technology 1 2 3 4 5 6 7 8 9 10  3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  4 Crime and violence 1 2 3 4 5 6 7 8 9 10  5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  6 Urban development 1 2 3 4 5 6 7 8 9 10  7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  8 Regulatory framework 1 2 3 4 5 6 7 8 9 10  9 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10  10 Poverty reduction 1 2 3 4 5 6 7 8 9 10  11 Gender equity 1 2 3 4 5 6 7 8 9 10  12 Private sector development 1 2 3 4 5 6 7 8 9 10  13 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  14 Water and sanitation 1 2 3 4 5 6 7 8 9 10  15 Trade and exports 1 2 3 4 5 6 7 8 9 10  16 Economic growth 1 2 3 4 5 6 7 8 9 10  17 Energy 1 2 3 4 5 6 7 8 9 10  18 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 19 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 20 Job creation/employment 1 2 3 4 5 6 7 8 9 10  21 Financial markets 1 2 3 4 5 6 7 8 9 10  22 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  23 Health 1 2 3 4 5 6 7 8 9 10  24 Rural development 1 2 3 4 5 6 7 8 9 10  25 Global/regional integration 1 2 3 4 5 6 7 8 9 10  26 Food security 1 2 3 4 5 6 7 8 9 10  27 Education 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 28 1 2 3 4 5 6 7 8 9 10  assistance) 29 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  30 Agricultural development 1 2 3 4 5 6 7 8 9 10  31 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  115 World Bank Group Country Opinion Survey 2015: The Gambia SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in The Gambia? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know�) Not effective Very Don't at all effective know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10  2 Information and communications technology 1 2 3 4 5 6 7 8 9 10  3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  4 Crime and violence 1 2 3 4 5 6 7 8 9 10  5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10  6 Urban development 1 2 3 4 5 6 7 8 9 10  7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10  8 Regulatory framework 1 2 3 4 5 6 7 8 9 10  9 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10  10 Poverty reduction 1 2 3 4 5 6 7 8 9 10  11 Gender equity 1 2 3 4 5 6 7 8 9 10  12 Private sector development 1 2 3 4 5 6 7 8 9 10  13 Foreign direct investment 1 2 3 4 5 6 7 8 9 10  14 Water and sanitation 1 2 3 4 5 6 7 8 9 10  15 Trade and exports 1 2 3 4 5 6 7 8 9 10  16 Economic growth 1 2 3 4 5 6 7 8 9 10  17 Energy 1 2 3 4 5 6 7 8 9 10  18 Disaster management 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 19 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 20 Job creation/employment 1 2 3 4 5 6 7 8 9 10  21 Financial markets 1 2 3 4 5 6 7 8 9 10  22 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10  23 Health 1 2 3 4 5 6 7 8 9 10  24 Rural development 1 2 3 4 5 6 7 8 9 10  25 Global/regional integration 1 2 3 4 5 6 7 8 9 10  26 Food security 1 2 3 4 5 6 7 8 9 10  27 Education 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social 28 1 2 3 4 5 6 7 8 9 10  assistance) 29 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  30 Agricultural development 1 2 3 4 5 6 7 8 9 10  31 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10  116 World Bank Group Country Opinion Survey 2015: The Gambia SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. Where are the World Bank Group’s decisions made primarily that support the program in The Gambia? (Select only ONE response) 1 At the Headquarters (in Washington D.C.) 2 In the country 3 Don’t know C4. To what extent does the World Bank Group’s work help to achieve development results in The Gambia? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in The Gambia? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C5 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, etc.) meet the needs of The Gambia The World Bank Group meets The Gambia’s C6 needs for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10  analysis, data, technical assistance) C7. To what extent do you believe the World Bank Group measures and corrects its work in real time in The Gambia? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 117 World Bank Group Country Opinion Survey 2015: The Gambia SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In The Gambia, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D6 1 2 3 4 5 6 7 8 9 10  good practices D7 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D8 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to The Gambia’s specific D9 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D10. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D11. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 118 World Bank Group Country Opinion Survey 2015: The Gambia SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy� E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in The Gambia Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10  The Gambia’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) E10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in The Gambia? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E11. Which of the following best describes the way the World Bank Group operates in The Gambia? (Select only one response) 1 The World Bank Group takes too much risk in The Gambia 2 The World Bank Group does not take enough risk in The Gambia 3 The World Bank Group’s approach to risk is appropriate 4 Don’t know E12. Which of the following best describes the WBG’s support in The Gambia? (Select only one response) The World Bank Group is sufficiently selective and focuses on the most important development challenges in 1 The Gambia The World Bank Group is not sufficiently selective in The Gambia, and it is involved in too many areas of 2 development 3 Don’t know 119 World Bank Group Country Opinion Survey 2015: The Gambia SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN THE GAMBIA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in The Gambia? (Choose no more than TWO) 1 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 2 Reach out more to groups outside of Government 3 Work faster 4 Provide more adequate data/knowledge/statistics/figures on The Gambia’s economy 5 Ensure greater selectivity in its work 6 Offer more innovative financial products 7 Improve the quality of its experts as related to The Gambia’s specific challenges 8 Offer more innovative knowledge services 9 Collaborate more effectively with Government clients (e.g., national, state, local) 10 Increase the level of capacity development in the country 11 Reduce the complexity of obtaining World Bank Group financing 12 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in The Gambia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in The Gambia? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for The Gambia 6 Don’t know 120 World Bank Group Country Opinion Survey 2015: The Gambia SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in The Gambia? (Choose no more than TWO) 1 Periodicals 6 International television 2 International newspapers 7 Local newspapers 3 Local radio 8 Internet 4 International radio 9 Social media (blogs, Facebook, Twitter, YouTube, Flickr) 5 Local television 10 Other (please specify): ___________________ G2. How would you prefer to obtain information from the World Bank Group? (Choose no more than TWO) Direct contact with World Bank Group (i.e., 1 5 World Bank Group’s website face to face meetings/discussions) 2 e-Newsletters 6 Social media (blogs, Facebook, Twitter, YouTube, Flickr) World Bank Group’s seminars/workshops/ 3 7 Mobile phones conferences World Bank Group’s publications and other 4 8 Other (please specify): ___________________ written materials Are you aware of the World Bank Group’s Access to Information Policy under which the G3 Yes No Bank will now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank Group on its activities in the past G4 Yes No year? (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, G8 Yes No Twitter, YouTube, Flickr)? G9. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G10 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G11 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G12 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution When I need information from the World Bank Group I G13 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group is responsive to my information G14 1 2 3 4 5 6 7 8 9 10  requests and inquiries 121 World Bank Group Country Opinion Survey 2015: The Gambia SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial 4 14 Trade Union Department or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Which one of the following best describes your level of interaction with the World Bank Group (IDA, IFC, or MIGA) in your country? (Select only ONE response) 1 I currently collaborate with the World Bank Group 2 I have previously collaborated with the World Bank Group 3 Both of the above (I currently collaborate and previously have collaborated with the World Bank Group) 4 I have never collaborated with the World Bank Group 122 World Bank Group Country Opinion Survey 2015: The Gambia SECTION H: BACKGROUND INFORMATION H4. Which of the following agencies of the World Bank Group do you primarily engage with in The Gambia? (Select only ONE response) 1 The World Bank (IDA) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in The Gambia? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in The Gambia? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. Which best represents your geographic location? 1 Banjul 2 Lower River 3 Central River 4 North Bank 5 Upper River 6 West Coast Thank you for completing the survey! 123