Document of The World Bank FOR OFFICIAL USE ONLY Report No: ICR00004570 IMPLEMENTATION COMPLETION AND RESULTS REPORT (IDA-49380) ON A CREDIT IN THE AMOUNT OF SDR 123 MILLION (US$ 195 MILLION EQUIVALENT) TO THE PEOPLE’S REPUBLIC OF BANGLADESH FOR THE BANGLADESH: IDENTIFICATION SYSTEM FOR ENHANCING ACCESS TO SERVICES (IDEA) PROJECT (P121528) August 24, 2018 Governance Global Practice South Asia Region CURRENCY EQUIVALENTS (Exchange Rate Effective August 24, 2018) Currency Unit = Bangladesh Taka (BDT) BDT 84.75 = US$1 US$ 1 = SDR 0.70 FISCAL YEAR July 1 - June 30 ABBREVIATIONS AND ACRONYMS API Application Programming Interface BDT Bangladesh Taka BCC Bangladesh Computer Council BEC Bangladesh Election Commission CAS Country Assistance Strategy CPTU Central Procurement Technical Unit DRS Disaster Recovery Site e-ID electronic Identity e-KYC Electronic Know Your Customer GOB Government of Bangladesh ICT Information and Communication Technology IDA International Development Association IDEA Identification System for Enhancing Access to Services ISR Implementation Status and Results Report M&E Monitoring and Evaluation NBR National Board of Revenue NEA National Enterprise Architecture NID National Identification NIDW National Identity Registration Wing NIRA National Identity Registration Act, 2010 NPV Net Present Value PDO Project Development Objective PERP Preparation of Electoral Roll with Photographs PMC Project Management Consultancy firm TA Technical Assistance TTL Task Team Leader UNDP United Nations Development Program VPN Virtual Private Network Regional Vice President: Hartwig Schafer Country Director: Qimiao Fan Senior Global Practice Director: Deborah L. Wetzel Practice Manager: George Addo Larbi Task Team Leader(s): Syed Khaled Ahsan ICR Main Contributor: Sathyanadhan Achath TABLE OF CONTENTS DATA SHEET ....................................................................... ERROR! BOOKMARK NOT DEFINED. ABSTRACT ............................................................................................................................. 5 I. PROJECT CONTEXT AND DEVELOPMENT OBJECTIVES ....................................................... 8 A. CONTEXT AT APPRAISAL .................................................................................................... 8 B. SIGNIFICANT CHANGES DURING IMPLEMENTATION (IF APPLICABLE) ................................ 13 II. OUTCOME .................................................................................................................... 18 A. RELEVANCE OF PDOS ....................................................................................................... 18 B. ACHIEVEMENT OF PDOS (EFFICACY) ................................................................................. 18 C. EFFICIENCY ...................................................................................................................... 23 D. JUSTIFICATION OF OVERALL OUTCOME RATING .............................................................. 25 E. OTHER OUTCOMES AND IMPACTS.................................................................................... 26 III. KEY FACTORS THAT AFFECTED IMPLEMENTATION AND OUTCOME ................................ 27 A. KEY FACTORS DURING PREPARATION .............................................................................. 27 B. KEY FACTORS DURING IMPLEMENTATION........................................................................ 29 IV. BANK PERFORMANCE, COMPLIANCE ISSUES, AND RISK TO DEVELOPMENT OUTCOME .. 30 A. QUALITY OF MONITORING AND EVALUATION (M&E) ....................................................... 30 B. ENVIRONMENTAL, SOCIAL, AND FIDUCIARY COMPLIANCE ............................................... 31 C. BANK PERFORMANCE ...................................................................................................... 32 D. RISK TO DEVELOPMENT OUTCOME .................................................................................. 33 V. LESSONS AND RECOMMENDATIONS ............................................................................. 34 ANNEX 1. RESULTS FRAMEWORK AND KEY OUTPUTS ........................................................... 36 ANNEX 2. BANK LENDING AND IMPLEMENTATION SUPPORT/SUPERVISION ......................... 48 ANNEX 3. PROJECT COST BY COMPONENT ........................................................................... 50 ANNEX 4. EFFICIENCY ANALYSIS ........................................................................................... 51 ANNEX 5. BORROWER AND CO-FINANCIER COMMENTS ....................................................... 52 ANNEX 6. SUPPORTING DOCUMENTS .................................................................................. 55 ANNEX 7: SPLIT RATING CALCULATION ........................................................................................... 56 ANNEX 8: RISK ASSESSMENT ........................................................................................................... 57 APPENDIX 1: BORROWER’S REPORT ................................................................................................ 60 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) DATA SHEET BASIC INFORMATION Product Information Project ID Project Name BD Identification System for Enhancing Access to Services P121528 (IDEA) Project Country Financing Instrument Bangladesh Investment Project Financing Original EA Category Revised EA Category Not Required (C) Not Required (C) Organizations Borrower Implementing Agency Economic Relations Division Election Commission Secretariat Project Development Objective (PDO) Original PDO Establish a secure, accurate and reliable national ID system that serves as the basis for more efficient and transparent service delivery Page 1 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) FINANCING Original Amount (US$) Revised Amount (US$) Actual Disbursed (US$) World Bank Financing 195,000,000 170,042,060 113,738,163 IDA-49380 Total 195,000,000 170,042,060 113,738,163 Non-World Bank Financing Borrower 24,000,000 0 0 Total 24,000,000 0 0 Total Project Cost 219,000,000 170,042,060 113,738,163 KEY DATES Approval Effectiveness MTR Review Original Closing Actual Closing 10-May-2011 28-Aug-2011 18-Jan-2015 30-Jun-2016 28-Feb-2018 RESTRUCTURING AND/OR ADDITIONAL FINANCING Date(s) Amount Disbursed (US$M) Key Revisions 12-Aug-2013 3.36 Reallocation between Disbursement Categories 28-Jun-2015 65.63 Change in Results Framework Change in Components and Cost Change in Loan Closing Date(s) Change in Financing Plan Reallocation between Disbursement Categories Change in Implementation Schedule 29-Dec-2017 113.19 Change in Loan Closing Date(s) Cancellation of Financing Reallocation between Disbursement Categories KEY RATINGS Outcome Bank Performance M&E Quality Moderately Unsatisfactory Moderately Satisfactory Substantial Page 2 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) RATINGS OF PROJECT PERFORMANCE IN ISRs Actual No. Date ISR Archived DO Rating IP Rating Disbursements (US$M) 01 27-Sep-2011 Satisfactory Satisfactory 0 02 24-May-2012 Satisfactory Moderately Satisfactory .41 03 23-Dec-2012 Satisfactory Moderately Unsatisfactory .41 04 16-May-2013 Satisfactory Moderately Satisfactory 3.36 Moderately 05 25-Nov-2013 Unsatisfactory 3.36 Unsatisfactory Moderately 06 21-Jun-2014 Moderately Unsatisfactory 11.64 Unsatisfactory Moderately 07 30-Dec-2014 Moderately Unsatisfactory 19.26 Unsatisfactory Moderately 08 04-May-2015 Moderately Satisfactory 59.08 Unsatisfactory 09 09-Jul-2015 Moderately Satisfactory Moderately Satisfactory 65.63 10 20-Dec-2015 Moderately Satisfactory Moderately Satisfactory 79.45 Moderately 11 14-Jun-2016 Moderately Unsatisfactory 83.46 Unsatisfactory Moderately 12 22-Dec-2016 Moderately Unsatisfactory 87.08 Unsatisfactory Moderately 13 13-Jun-2017 Moderately Unsatisfactory 112.77 Unsatisfactory Moderately 14 05-Dec-2017 Moderately Unsatisfactory 113.19 Unsatisfactory SECTORS AND THEMES Sectors Major Sector/Sector (%) Public Administration 63 Other Public Administration 63 Page 3 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Information and Communications Technologies 37 Public Administration - Information and 5 Communications Technologies ICT Infrastructure 18 ICT Services 9 Other Information and Communications Technologies 5 Themes Major Theme/ Theme (Level 2)/ Theme (Level 3) (%) Private Sector Development 0 Business Enabling Environment 33 Innovation and Technology Policy 33 Public Sector Management 0 Public Administration 67 Transparency, Accountability and Good 67 Governance ADM STAFF Role At Approval At ICR Regional Vice President: Isabel M. Guerrero Hartwig Schafer Country Director: Ellen A. Goldstein Qimiao Fan Senior Global Practice Director: Ernesto May Deborah L. Wetzel Practice Manager: Joel Hellman George Addo Larbi Task Team Leader(s): Junghun Cho Syed Khaled Ahsan ICR Contributing Author: Sathyanadhan Achath Page 4 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) ABSTRACT The Identification System for Enhancing Access to Services (IDEA) Project (2011-2018) aimed at establishing a secure, accurate and reliable national identification system in Bangladesh that would serve as the basis for more efficient and transparent service delivery. The IDEA Project was completed in about 6.5 years at the total cost of $113.19 million. This included 1.8-year extension. Access to secure and reliable National Identification (NID) system and e-governance in the government bodies were considered critical to combating corruption and providing more efficient services. To achieve this objective, the Project supported the second phase of Bangladesh’s effort to build a NID scheme which was based on the existing voter registration lists. Specifically, the Project supported the Government of Bangladesh (GOB) in integrating the new identification system into a range of public and private services and issuing NID cards for the eligible citizens with robust security features. Four years into the implementation, the overall pace of the Project’s key activities was considerably lagging behind with limited progress achieved in its Project Development Objective. This was primarily due to project readiness issues, in particular regarding rules and regulations of the National Identity Registration Act, 2010. There was a withdrawal condition on effectiveness of the rules and regulations for the implementation of the NIRA 2010, resulting in the delayed commencement of procurement process in the Project. The Project finally turned around in early 2015 with noticeable progress. The Project has several achievements which left a huge impact on the following institutions: • Ministry of Finance is using the identity authentication services for over five million government employees and pensioners for the payment of their salaries and pensions respectively. The authentication service has enabled them to identify over 800,0001 ghost employees and pensioners. A survey would be planned to calculate the actual savings after the authentication process. • An Electronic Tax Identification Number system used by the National Board of Revenue has led to the removal of about 1.2 million false or duplicate taxpayer accounts which further created the scope for clamping down on tax evasion and providing additional tax revenue to the exchequer. • The National Identity Registration Wing is collecting BDT 1.15 per hit from public agencies and BDT 2.30 from private sector agencies for providing NID services. It is also collecting fees for various services such as for corrections and replacement of lost NID cards. As of June 30, 2018, a total of USD 17.10 million has been collected and deposited to the exchequer. 1 Bangladesh: Improving the Administration of Civil Service Pensions, the World Bank. Page 5 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) • Prior to the introduction of the identity authentication services by the Project, the Department of Immigration and Passports was going through a lengthy verification process for issuing passports due to multiple unreliable sources of identity proof. The applicant would also need to submit several documents to provide evidence of identity. By using NID services, the passports authority has been able to verify the identity of any applicant using his/her NID number which has improved the timeliness of issuing of passports. • The commercial banks and non-banking financial institutions are now using identity authentication services as part of their electronic Know Your Customer process. This has significantly reduced time for client verification and has enabled them to eliminate fake and duplicate accounts reducing money laundering activities and reducing default rate. Earlier, it would take at least three working days to conduct the Customer Due Diligence. At present, a bank can instantly verify the identity of a client using the NID database. • The mobile operators are now registering new SIM cards and replacing old SIM cards using a biometric identity authentication system, which has enabled them to contribute to the exchequer in collecting increased amount of revenue. • The NID system has significantly increased the capabilities of law enforcing agencies for better tracking of all types of criminal activities. As of June 2018, more than 66 million citizens have successfully re-registered nearly 121 million mobile SIM cards using biometric authentication from NID database, which helped track crime, reduce extortion using mobile phones, and money laundering activities. • The birth registration offices across the country are using NID numbers of the parents to issue a birth certificate to a child. This process will, in turn, augment the NID system in Bangladesh in the long run. The Project is rated ‘Moderately Unsatisfactory’ as it had shortcomings in fully meeting its development objective targets. The Project provided effective lessons that may be applicable for similar operations in the sector or in other countries. Some of the lessons are as follows: • Legal framework: Amendments to any Act to complete the legal framework is the responsibility of the parliament. Complying with a suitable legal framework is not a suitable condition for disbursement because the executive and the project do not have control over the actions of the parliament. As such, an investment project like this would benefit from not including a politically-linked condition outside the control of the project and its implementing agency. • Smart NID cards contract management: A comprehensive procurement strategy and risk identification during project preparation is important, especially when the implementing agency is new to the Bank. While Bangladesh Election Commission (BEC) had extensive experience establishing a national ID system, it did not have prior experience in handling large value IT contracts. BEC is yet to settle the outstanding payments for 77.3 million blank NID Page 6 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) smart cards with its international vendor. As the IDA financing is no longer available, the BEC has to mobilize resources for the GOB to pay outstanding fees due to the vendor. • Political environment: The success of a project depends a great deal on its leadership capacity and empowerment. Contrary to the expectation, the Project turned out to be politically sensitive. Project management as well as its steering committee were often constrained in making decisions based on available technical advice. In hindsight, the design for the implementation arrangements could have considered more robust mitigating measures for likely political interference in the implementation of the Project. • Communications strategy: The Project recruited a professional communications firm to implement strategic communication programs which was effective in the promotion of NID authentication services. It has also collected feedback from the citizens and users of NID services about their experience. There is continuing high demand for NID services by the citizens as well as different agencies, and it would be important for NIDW to further strengthen its communication strategy after closing of the Project. Page 7 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) I. PROJECT CONTEXT AND DEVELOPMENT OBJECTIVES A. Context at Appraisal Context 1. At appraisal, while Bangladesh had achieved sustained economic growth and progress towards the Millennium Development Goals, it continued to face challenges in providing services to its large population. The quality and quantity of services remained weak for many citizens, particularly, the poor. One contributing factor to this weakness was the inability of service providers to identify reliably and consistently the users or beneficiaries of their services in order to process transactions efficiently and, in the case of public sector benefits, determine and target beneficiaries. Procedures for compiling lists of beneficiaries was left to the discretion of the agency. Hence, the delivery of services to the intended persons was always difficult. Many citizens who qualified for benefits were excluded owing to this shortcoming. 2. The Government of Bangladesh (GOB) had made improvement in service delivery through the expanded use of information and communication technologies (ICT). The GOB adopted a vision for a “Digital Bangladesh by 2021” which involved transformation of the public sector through e - governance measures and more generally Bangladeshi society through improved connectivity. Digital Bangladesh envisaged mainstreaming ICT as a pro-poor tool to improve access to services, reduce poverty, establish good governance, ensure social equity, and prepare the country for climate change. When combined with other reforms to re-engineer business processes, ICT was expected to lay a foundation for greater efficiency and transparency as well as reduce opportunities for corruption. 3. A key element of the Digital Bangladesh agenda was to promote effective and efficient eservices through the development of a National Identification (NID) system as a foundational system. The NID system had improved the GOB’s capacity to identify citizens accurately, which in turn had assisted in compiling data to make better planning decisions and promote inclusion. The core information available through the system was to help track a wide range of transactions undertaken by the public sector, from the collection of tax revenue to delivery of social benefits, as well as systematize a wide range of record-keeping, from land cadasters to utility connections. 4. The NID system also provided a means for citizens to claim their benefits and combined access to information in line with the country’s Right to Information Act, 2009. With the reforms in the service sectors, the NID system had transformed the way in which citizens interact with the service providers in the public sector to receive services. At the same time, the NID system facilitates private sector development through lowering costs in the management of data as well as simplifying procedures for individuals applying for services. 5. Bangladesh’s system for citizens’ identification has emanated from the process of preparation of electoral roll with photographs for the national elections in 2008. The preparatory efforts, and subsequent maintenance of data, brought about greater transparency and reliability in Page 8 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) the identification of voters. With the support from a project titled, Preparation of Electoral Roll with Photographs (PERP), implemented by United Nations Development Programme (UNDP), a number of important building blocks for NID system were put in place. These included: development of a database comprising 87 million citizens above 18 years of age; introduction of biometric based de-duplication system for data entry; construction of basic IT infrastructure in nearly 500 upazilla2/-level offices; and associated management experience. The biometric based electoral roll was the key factor in ensuring the credibility of the elections in 2009 in Bangladesh. 6. The GOB was keen to develop a trusted system for identification of citizens using the electoral roll database. It continued to further develop the database of citizens through additions and multiple checking against possible duplications. A National Identity Registration Act (NIRA) was adopted in early 2010 which provided the legal basis for the NID System. Bangladesh Election Commission (BEC) was vested the responsibility of implementing the NID system through a dedicated office, i.e., National Identity Registration Wing (NIDW). Theory of Change (Results Chain) 7. Various aspects of the project design were considered, including similar program documents, talking to stakeholders, and analyzing data to understand what had worked before. During project design, the team described critical activities that would lead to long-term goal of establishing a secure, accurate and reliable NID system in Bangladesh that serves as the basis for more efficient and transparent service delivery. Consequently, a Results Framework was prepared which articulated the Project’s pathway from planned interventions to the intended outcomes. See diagram below (Diagram 1): 2 Sub-district Page 9 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Results Chain Intermediate Outcomes Long term 1. Activities Outcomes Outcomes Component 1 Component 1 - NID regulation for - Legal & operation and regulatory verification of the framework NID system drafted established for the management of NID system - Citizens access to Component 2 Component 2 secure and - Secure, - National ID - IT infrastructure reliable ID Accurate, Database, developed and system is and Datacenter and made operational enhanced Reliable Disaster Recovery - Coverage National - Reliable data Center established of national ID System communication Resources: US$ 194 million - Private ID card network through ID system - Efficient & production vendor virtual private for identity Transparen hired network created verification t Service service has Delivery - VPN linked - Cost recovery improved established with mechanism Datacenter implemented for the NID system - Usage of NID card by social services for authentication improved Component 3 Component 3 - Staff recruited and - Technical and trained to improve management technical capacity capacity of the NIDW - Necessary strengthened information system is built for the design - Citizen awareness and implementation is generated of cost recovery through effective mechanism communication mechanism - Comprehensive communication strategy prepared. Underlying Assumption: A reliable national ID system will serve as the basis for efficient and transparent service ➢ NID regulation for operation and verification of the NID system drafted Page 10 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Project Development Objective (PDO) 8. The PDO was to establish a secure, accurate and reliable NID system in Bangladesh that would serve as the basis for more efficient and transparent service delivery. The objective was designed to be measured through two indicators as given below: Key Expected Outcomes and Outcome Indicators Indicator Name Baseline End Target Outcome National ID card is used as Number of citizens having access to means of identification but At least 80 million citizens secure, reliable means of does not have reliable are issued secure NID cards identification to conduct private verification system and and a reliable verification transactions and access public low level of ID card system is in place. services (of which % of women) security Number of public/private At least 2 public and 2 No electronic identity institutions using electronic identity private agencies use NID verification services verification for their service system to verify available in the country delivery. client/beneficiary identity Components Component 1: Regulatory Framework for the National ID System and Integration into Service Delivery (Estimated cost: USD 9.06 million). 9. This component supported the development of regulatory framework of the NID system, including the issuance of NID numbers and the gathering, updating, and usage of NID data. 10. Sub-component 1.1 - Regulatory Framework for National ID System: Technical assistance (TA) would be provided to: (i) draft rules and regulations to address NID issues; (ii) reflect approved rules and regulations in the Operations Manual (OM); (iii) develop software to automate NIDW’s work processes; (iv) develop mechanisms to monitor NIDW’s compliance with established regulations; and (v) coordinate with entities on Information Policy. 11. Sub-component 1.2 - Integration of the National ID system into management of service delivery in selected agencies: The subcomponent would provide TA, capacity building and equipment to agencies outside the BEC to adjust their business processes and to support software systems to utilize e-ID verification services from the NID system. 12. Sub-component 1.3 - Provision of Electronic Identity Verification Services (E-ID) to public and private entities: The sub-component would finance software development and maintenance costs necessary to provide electronic identity verification services to service agencies. Page 11 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Component 2: Operations and Management of the NID System (Estimated cost: USD 145.97 million). 13. The component financed the design and deployment of technology infrastructure and facilities for the NID system. 14. Sub-component 2.1: - Datacenter & Disaster Recovery Site: The NID database is housed in the National Data Center of the Bangladesh Computer Council. The Disaster Recovery Site is temporarily housed in the NIDW as the GOB is yet to complete development of the National Disaster Recovery Site. 15. Sub-component 2.2 - Data Communications Network: The sub-component supported the preparation of a detailed network design based on the standard operating procedures of the NIDW. 16. Sub-component 2.3 - Decentralized Technology Infrastructure: BEC’s district, regional and upazilla offices were equipped with workstations and peripherals. The workstations were provided with a full complement of peripherals, including camera, fingerprint scanner, page scanner, signature pad, printer, and smart card reader. Client software licenses, email, and standard complement of browser, utilities and office suite software were also provided. 17. Sub-component 2.4 - Enhancement of Database Contents: The Project was built upon the existing electoral roll database of 87 million records which went through a rigorous process to detect duplicate records. The sub-component enhanced the contents of this database with better quality photographs, and birth registration numbers to enable future linkages with the Birth Registration system. Since 2011, enrolment in NID database requires the birth certificate, thereby ensuring some integration and prompting birth registration and/or correction of birth registration records. 18. Sub-component 2.5 - NID Card Production and Delivery to Citizens: The Project financed replacement of existing paper-laminated NID cards with digitized cards with more robust security features. This replacement was required to augment features of services of the NID system in Bangladesh. Component 3: Capacity Building, Communication, and Overall Project Management (Estimated cost: USD 39.96 million) 19. This component aimed at developing the capacity of the newly established NIDW of the BEC to serve as a high-performing, service-oriented, self-dependent public organization. The component financed TA, training and technology to achieve these objectives. 20. Sub-component 3.1 - Comprehensive Capacity Building Program for NIDW: The component financed a Project Management Consultancy (PMC) firm, which brought key experts on various aspects of the project management on long-term advisory basis. Page 12 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) 21. Sub-component 3.2 - Communications: The Project financed a professional communication firm to conduct far-reaching communication program. It has also collected feedback from the citizens and users of NID services about their experience of the NID system in Bangladesh. 22. Sub-component 3.3 - Business Process Management Systems: Under this subcomponent, the NID operating procedures were compiled into an Operations Manual. A business process management system was developed to automate the flow and documentation of work in NIDW. Additionally, necessary software was deployed in support of each of the functional areas of the organization, using specific-purpose and open-source software modules. B. Significant Changes during Implementation Revised PDOs and Outcome Targets 23. No changes were introduced in the PDO. 24. Revision of Results Framework: As recommended during the Mid Term Review3/, the Results Framework was revised to: (i) make monitoring indicators more measurable; (ii) strengthen link between project activities and progress towards achievement of the PDO; and (iii) reflect the revised target date. Revised PDO Indicators Original Revised Baseline End Target Indicator Indicator Value Value 1. Number of citizens having access Number of citizens having access to 0.00 80,000,000 to secure, reliable means of secure, reliable means of identification (% of women). identification 2. Number of public/private Number of public/private institutions 0.00 4 institutions regularly using using the ID verification service electronic identity verification for their service delivery 3. None existed Number of women among number of 0.00 40,000,000 citizens having access to secure reliable means of identification (target value separated from Indicator 1) 4. None existed. Number of public/private institutions 0 4 using off-line identity verification for their service delivery using smart NID cards (New) 5. None existed Number of citizens identity 0.00 7,000,000 electronically verified (New) 3 January 18 - February 16, 2015 Page 13 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Revised Intermediate Indicators Original Revised Baseline End Target Indicator Indicator Value Value 1. Operational procedures for NIDW No Change No Yes introduced 2. Regulatory and operational No Change Not Issued In Place guidelines for NIDW 3. Data center and disaster recovery No Change Not Center center of NIDW established Established Established 4. Personalization Center for Smart An addition 0.00 1 NID cards established 5. Number of upazilla server stations Number of upazilla server 0.00 Revised from capable of NID registration and stations connected through 230 to 516 update VPN and capable of NID registration and updating of information 6. Percent of social protection Number of social protection 0.00 5 program utilizes NID to verify the program utilizes NID to verify correct beneficiaries the correct beneficiaries 7. Staff trained in operation and Staff trained in operation and 0.00 Revised management of NIDW management of NIDW from 875 to 2240 8. Staff recruited for NID Wing No Change 0.00 71 9. Citizens' awareness about use of Deleted Yes Yes NID System 10. Orientation sessions organized for An addition 0.00 60 upazilla level staff of the Election Commission for community mobilization on NID system 11. A comprehensive nationwide Deleted No Yes communication strategy implemented 12. Agencies satisfied using the NID An addition 0.00 70% verification services 13. Information system in place to Deleted In Place Cost design and implement a cost Recovery recovery mechanism Mechanism Developed 14. Citizens satisfied smart cards An addition 0.00 70% Other Changes 25. Extension of Project Closing Date: The first extension was for 18 months from June 30, 2016 to December 31, 2017 to enable full achievement of the PDO. The second extension was for Page 14 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) two months, from December 31, 2017 to February 28, 2018, to allow completion of key activities related to the production and distribution of smart NID cards package. 26. Change of Financing Plan: At Board approval, the International Development Association (IDA) Credit was valued at USD 195 million. During the restructuring, dated June 28, 2015, this had declined to USD 171 million due to fluctuation in the SDR-USD exchange rate (loss in value of USD 24 million (12%)). The financing plan was accordingly updated to reflect the revised value in dollar terms of the International Development Association (IDA) Credit. On December 29, 2017, the IDA concurred with the request of the Project to cancel SDR 17.64 million (equivalent to USD 24.73 million). The cancellation became effective from December 14, 2017. At Appraisal As of June 28, 2015 Revised Source (Million) (Million)4/ (Million) GOB 24.00 24.00 2.01 IDA 195.00 195.00 171.00 219.00 219.00 173.01 27. Modification of Expenditure Categories and Withdrawal Condition5: The change included modification of expenditures categories and a withdrawal condition which prevented expenditures against all project categories until rules and regulations acceptable to the Association to implement the NIRA 2010 were in effect. The modification allowed for all expenditures, including consultants to help with the rules and regulations, except for the production and distribution of smart NID cards. This was achieved through dividing the expenditure category 1 into two sub-categories: 1 (a) & 1 (b) and shifting the withdrawal condition from entire expenditure categories (1 & 2) to sub-category 1 (b) only, which represents the production and distribution of smart NID cards described under component part 2 (e). The following tables describe the aforesaid restructuring exercise: Expenditure Category Description Category 1 Goods, works, non-consulting services, consultant’s services and Training: 1 (a) Parts 1, 2(a), 2 (b), 2(c), 2 (d) and 3 of the Project 1 (b) Part 2 (e) of the Project Category 2 Operating Costs Component Part Description Part 1 Regulatory Framework for the NID System and Integration into Service delivery Part 2 Operation and Management of the NID System Part 2(a) Data center and disaster recovery site Part 2(b) Data communication network Part 2(c) Workstations and peripherals Part 2(d) Electoral voter database Part 2(e) Production and distribution of smart NID cards Part 3 Capacity Building, Communications and Overall Project Management 4 June 2015 restructuring 5 April 2012 restructuring Page 15 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Expenditure Category Allocation (SDR) Disbursement % Original Revised Original Revised Category-1: Goods; Works; Non- 106,550,000 -- 100 -- consulting services; Consultant’s services and Training under: 1(a): Parts 1, 2(a), 2(b), 2(c), 2(d) and 3 -- 34,755,000 -- 100 1(b): Part 2(e) -- 71,795,000 -- 100 Category-2: Operating Costs 16,450,000 16,450,000 93 93 Total: 123,000,000 123,000,000 - - 28. Reallocation of Funds6: In order to increase the operating cost allocation under Category 2, the amounts allocated to Category 1(a) were reduced by SDR 1.25 million. This was done to streamline administration of payments by avoiding the need to process two bank checks - 93% from the IDA and 7% from the GOB. This change was made to increase the disbursement percentage for Category 2 and to reallocate funds among disbursement categories 1(a) and 2 as follows: Allocation (SDR) Disbursement % Expenditure Category Original Revised Original Revised Category-1: Goods; Works; Non- consulting services; Consultant’s services and Training under: 1(a): Parts 1, 2(a), 2(b), 2(c), 2(d) and 3 34.755,000 33,505,000 100 100 1(b): Part 2(e) 71,795,000 71,795,000 100 100 Category-2: Operating Costs 16,450,000 17,700,000 93 100 Total: 123,000,000 123,000,000 - - 29. Reallocation of Funds7: The maximum amount of taxes, including customs duties and value added taxes, to be considered as an eligible expenditure for IDA financing was USD 23.29 million according to the Country Financing Parameter of the Bank. Revisions to the disbursement categories and reallocations between them were introduced to reflect this condition in the revised schedule. This was achieved through dividing the sub-category 1(b) into two sub-categories 1(b) & 1(c), dedicate 1(c) with the aforesaid capped tax amount adjusting from category 1(a) & 2. All taxes related to component 2(e) were charged under category 1(c) and not to exceed USD14.7 million equivalent. The following table describes the aforesaid restructuring exercise: 6 August 2013 restructuring 7 June 2015 restructuring Page 16 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Expenditure Category Allocation (SDR) Disbursement % Original Revised Original Revised Category-1(a): 33,505,000 27,385,000 100 100 Goods; Works; Non-consulting service; Consultant’s Services and Training under Parts 1, 2(a), 2(b), 2(c), 2(d) and 3 of the Project Category-1(b): 71,795,000 71,795,000 100 100 Goods; Works; Non-consulting service; Consultant’s Services; and Training other than taxes under Part 2(e) of the Project Category-1(c): -- 10,450,000 -- 100 Taxes relating to Part 2(e) of the Project Category-2: 17,700,000 13,370,000 100 100 Operating Costs Total: 123,000,000 123,000,000 - - 30. The purchasing power of the IDA Credit expressed in US dollar terms, the cost of implementation was reviewed for realism. The Project had already awarded contracts for major procurement packages under Components 2 and 3, and it was expected that it would not be completed and results achieved within the revised financial envelope. Therefore, the IDA contribution at the component level was recalculated and revised as follows: Component Name Original Cost Revised Cost (In USD Million) (In USD Million) 1. Regulatory Framework for the National ID System 9.06 7.95 2. Operations and Management of the NID System 145.97 128.02 3. Capacity Building, Communication, and Project 39.96 35.03 Mgmt. Total: 194.99 171.00 31. Cancellation of Funds: The unutilized amount of USD 24.73 million8/ was cancelled effective December 14, 2017. 8 Equivalent to SDR 17,641,362 Page 17 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Implication on the Original Theory of Change 32. The above restructurings did not have any major implications on the theory of change; rather it provided more clarity in measuring the PDO because of the new and modified indicators and additional time to more effective linkage in the results chain. II. OUTCOME A. Relevance of PDOs Relevance of PDO is rated as High. 33. The Project was the second phase of GOB’s NID system initiative following the PERP project. The IDEA Project represents support from the Bank in the Public Administration sector. The successful creation of a biometric based electoral roll database of 87-million citizens and distribution of paper-laminated NID cards had provided a strong foundation and reference point for the Project’s design and implementation arrangements. 34. The PDO was relevant and reflected key priorities of the GOB as well as the Bank’s Country Assistance Strategy (CAS FY11-14) which aimed at strengthening governance and transparency of public systems. The PDO was also relevant to the Sixth Five Year Plan (FY 2011-15) which highlighted goal of improving participation, inclusion, and empowerment of the excluded, disempowered, and vulnerable members of the society. 35. The objective, vis-à-vis the project design, was realistic as it focused on the functionality of ID verification systems, which translates into more thorough tax collection and improved taxpayer information to banks. B. Achievement of PDOs (Efficacy) Assessment of Achievement of Each Objective/Outcome Overall Achievements before Restructuring: 36. From August 2011 (effectiveness) till June 2015 (restructuring), the implementation of the Project was limited due to its readiness issues that included a delayed finalization of the rules and regulations to implement the NIRA 2010. This contributed to delayed commencement of the procurement processes in the Project. The withdrawal condition as set forth in the Financing Agreement restricted the financing of all expenditures until the rules and regulations for implementation of the NIRA 2010 were approved. Consequently, only one PDO indicator had some progress as shown in the Table 1 and the Project achievements were limited as shown below. Page 18 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) PDO Indicators and Achievements Before Restructuring PDO Indicators Achievements End Actual % Target Number of public/private institutions using electronic 1 4 3 75% identity verification for their service delivery. Number of citizens having access to secure, reliable 2 means of identification to conduct private transactions 80 million 09/ 0% and access public services (of which % of women) • The Regulatory Framework was largely put in place with rules and regulations. The NIRA 2010 was amended in the Parliament in October 2013 to ensure that citizens’ data, preserved with the BEC, would remain confidential. • The management of the verification system progressed well. Several agencies were using NID database for verification purposes. The National Board of Revenue (NBR) started using the NID data to verify the identity of applicants registering for electronic income tax identification numbers. The Bangladesh Bank began using the NID database to verify data provided to the Credit Information Bureau, the Bangladesh Financial Intelligence Unit and for other purposes. The Department of Immigration and Passports was verifying the identity of applicants for national passports using the NID verification. The Project also issued Application Programming Interfaces (API) to Bangladesh Bureau of Statistics (for the poverty database), the Ministry of Social Welfare (for safety net schemes) and the Access to Information program of the Prime Minister's Office (for accessing the database for piloting innovations in electronic service delivery). • In 2014, a Project Management Consultancy (PMC) firm was appointed which assisted NIDW in processing the IT based procurement packages, including the smart NID cards package. Project Achievements after Restructuring: PDO Indicators and Achievements After Restructuring PDO Indicators Target Achievements Citizens are issued secure NID cards and a reliable 1 80 million 40.39 50.5% verification system is in place. At least two public and two private agencies use NID 2 4 agencies 85 agencies 2,125% system to verify client beneficiary identity. 3 Number of women securing reliable identification. 40 million 19.15 47.9% Number of public/private institutions using off-line ID 4 5 agencies No progress10 0% verification for service delivery using smart NID cards. 5 Number of citizens’ identity electronically verified. 7 million 70 million 1,000% 9The citizens who were registered in the system received the paper-laminated NID cards as an identity token. 10This is likely that a good number of agencies are doing offline identity verification using the paper laminated or smart NID cards. However, the Project could not gather data on the number of agencies who are doing offline identity verification. Page 19 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Out of the five PDO indicators, two indicators (Indicators 2 and 5) exceeded the target by 2,125% and 1,000% respectively. The 1st and 3rd indicators achieved 50.5% and 47.9% of the target respectively. No progress could be tracked for the 4th indicator. An incomplete production of smart NID cards has affected the achievements for Indicators 1, 3 and 4. The reasons are as follows: 37. Indicator 1: Procurement process for the smart NID cards contract was much delayed due to the withdrawal condition of the Project and the contract was signed on January 14, 2015. There were several challenges between the Project and its supplier of smart NID cards contract package which affected the implementation of smart NID cards contract. The Project denied contract extension after June 30, 2017 and started personalization of cards with the support of the Project’s own technical staff. The Supplier has provided a total of 77.3 million blank NID cards to the Project, 38.81 million blank NID cards are now in the process of personalization. 38. As of June 30, 2018, 40.39 million cards have been personalized and 29.79 million were distributed to the citizens. Meanwhile, the Project has distributed 87 million paper-laminated NID cards to citizens in FY14, which increased to 91 million by FY15. While these cards are accepted by service providers as valid identity tokens, they do not have adequate security features. Therefore, they meet the “reliable” criterion, but not the “secure” criterion. 39. The GOB has taken over the responsibility of financing the Project until December 31, 2018. It is likely that the Project would be able to complete personalization of the remaining blank NID cards by the new Closing date of the Project under the GOB’s financing. The Project has mobilized equipment to collect additional biometrics from the citizens while distributing the smart NID cards. Hence, the majority of 80 million citizens are also likely to receive secure NID cards by December 31, 2018. 40. A reliable identity verification system is in place. It is being effectively used by the agencies in both public and private sectors. This system has proven its capability in providing online and biometric identity verification services to 85 agencies till date. 41. Indicator 2: The delayed production and personalization of smart NID cards have also affected the women in securing reliable identification. The number of women who received paper- laminated NID cards during the same timeframe went from 41 million in FY14 to 45 million in FY15. It is likely that majority of women who are registered in the NID database would receive secure NID cards by December 31, 2018. 42. Indicator 4: The Project has been waiting for the completion of the distribution of smart NID cards to collect data on this indicator. Currently, several citizens have smart NID cards under their possession. Furthermore, citizens have received paper-laminated cards which are accepted by service providers as valid identity tokens. Therefore, it is likely that a good number of agencies are verifying identities offline using the paper laminated or smart NID cards. The data on the number of agencies using offline identity verification is not available. This is a shortcoming in the monitoring system rather than meeting the objective of the indicator. Page 20 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) 43. The long-term impact of the Project is expected to be transformational beyond the Project lifecycle resulting in improved service delivery as envisioned in the PDO. This is demonstrated by the following key achievements realized under the Project: IT infrastructure 44. The Project built an IT infrastructure facility for the NIDW to provide NID services. This facility includes a Central Data Center that contains a biographic and biometric data of approximately 104 million citizens; a Disaster Recovery Site; and a Data Communication Network. Over 98% of the population of 18 years of age and above has already been covered under the biometric database. In addition, the NIDW has started registering individuals of the 15-18 years age group since July 2015. 45. Further, a decentralized technological infrastructure has been established at the field level offices of the BEC. The Project has also ensured dedicated data connectivity in the NIDW and 516 field offices of the BEC through a Virtual Private Network (VPN). A Call Center for the NID related services has also been established. Identity verification services 46. The NIDW is currently providing identity verification services to public and private entities. While the target for providing identity verification services was four agencies (two public and two private), by the end of the Project, the number of agencies availing the services increased to 85 (17 public and 68 private) on a 24/7 basis. So far, over 325 million successful hits for identity authentication have been made by the user agencies. The Project’s impact 47. The following organizations/entities are benefiting from using NID services: (i) Ministry of Finance: The Finance Division of the Ministry of Finance used the identity authentication services to verify the payment of salaries and pensions of over five million government employees and pensioners. As a result, over 800,00011 ghost employees and pensioners were found. The savings resulting from identifying ghost employees and pensioners is substantial according to concerned officials. The GOB has yet to conduct a survey to calculate its savings after the authentication process. (ii) National Board of Revenue (NBR): The NBR has been a major user of the NID authentication services. An Electronic Tax Identification Number (e-TIN) system for the citizens was introduced with the help of the NIDW in 2015. This has led to the removal of about 1.2 million false or duplicate taxpayer accounts. The NBR has also linked the e-TIN database with the Income Tax, VAT and Customs systems. The NID service has created a scope for the NBR in clamping 11 Bangladesh: Improving the Administration of Civil Service Pensions, the World Bank. Page 21 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) down on tax evasion and providing additional tax revenue to the exchequer. To quantify the impact of the NID authentication service, a study needs to be initiated. (iii) Government exchequer: The NIDW is collecting BDT 1.15 per hit from public agencies and BDT 2.3 per hit from agencies in the private sector for providing NID services. In addition, the NIDW is also collecting fees from the citizens for various services such as for corrections and replacement of lost NID cards. As of June 30, 2018, a total of USD 17.10 million has been collected from these services and deposited to the exchequer. The details are in the table below: No. Name of the Services Total Revenue Deposited 1 Agreement Charges/Fees for user registration 1.28 2 Fees for Verification Services 11.20 3 NID Correction, Lost fees 4.62 Total 17.10 (iv) The Department of Immigration and Passports: Prior to the introduction of the identity authentication services by the Project, the Department of Immigration and Passports was going through a lengthy verification process for issuing passports, due to multiple unreliable sources of identity proof. The applicant would also need to submit several documents to provide evidence of identity. By using NID services, the passports authority has been able to verify the identity of an applicant using his/her NID number which has improved the timeliness of issuing of passport. The applicant does not need to submit other proofs of his /her identity. (v) Commercial Banks and Non-Banking Financial Institutions: The commercial banks and non-banking financial institutions have started using the identity authentication services as part of their electronic Know Your Customer (e-KYC) process. Further, with a reliable NID service, the time spent by commercial banks for client identity verification has been reduced significantly. Earlier it would take at least three working days to conduct the Customer Due Diligence. Now a bank can instantly verify the identity of a client using the NID database. Better identification process through the NID system has also enabled the financial institutions to eliminate fake and duplicate accounts and reduce money laundering activities. In the past, default rate was significantly high as these institutions were using multiple, unreliable sources of identity proof for lending. (vi) Mobile operators: The mobile operators are now registering new SIM cards and replacing old SIM cards using a biometric identity authentication system, which has enabled them to contribute to the exchequer in collecting increased amount of revenue. (vii) Law enforcing agencies: The NID system has significantly increased the capabilities of law enforcing agencies for better tracking of all types of criminal activities. As of June 2018, more than 66 million citizens have successfully re-registered nearly 121 million mobile SIM cards using biometric authentication from NID database, which helped track crime, reduce extortion using mobile phones, and money laundering etc. The law enforcing agencies are also using the NID verification service for proper authentication of unidentified dead bodies and accident victims. To Page 22 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) date, the law enforcing agencies have authenticated more than 70 beheaded bodies using biometric identification system of the NIDW. (viii) Office of the Registrar General: The birth registration offices across the country are using NID numbers of the parents to issue a birth certificate to a child. This process will augment the NID system in Bangladesh in the long run. Other benefits 48. Savings: The NID service has resulted in generating an increased amount of revenue for various entities. In the public sector, an accurate database of beneficiaries was developed through the identity authentication system for an agency to streamline services to the citizens. This has emerged as an effective system to operate social protection programs. In the private sector, the NID services has benefitted by reducing the incidence of identity fraud. The expanding mobile financial services in Bangladesh have also become a beneficiary of the NID system where the transactions have become more efficient and reliable. All the users could offset fees for verification services. Efficacy Rating Before Restructuring (August 28, 2011 – June 25, 2015): 49. Considering that only limited progress was achieved on two PDO indicators, efficacy before restructuring is rated Modest. Efficacy Rating After Restructuring (June 26, 2015 – February 28, 2018): 50. The efficacy after restructuring is substantial. While the Project did not meet three of the five indicators, as explained above, it has made significant achievements after restructuring. C. Efficiency Assessment of Efficiency and Rating Economic and Financial Analyses 51. The IDEA Project contributed to generating higher revenues by providing the NID services. One important revenue source has been the minimum charge of agencies using the NID services. For instance, public sector agencies are charged BDT 1.15 per hit from government agencies and BTD 2.30 per hit from private entities. There are also fees collected from citizens for correction and replacement of lost NID cards. As of June 30, 2018, a total of USD 17.10 million has been collected and deposited. 52. Given the immense potential of the NID system, it is expected that the number of users and hits are expected to grow significantly over the years. For the purpose of the analysis, the following assumptions are made: there will be a minimum of 10% increase of revenue every year, 10% increase of operating cost with a discount rate of 10% (based on the new discount rate in project Page 23 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) evaluation by the Government of Bangladesh12). Inflation rate is 6% (based on historical inflation rate trend) with initial investment of USD 113.19 million and timeframe of 2027 (10 years). The NPV will be USD 36.12 million. NPV= ∑ {C/ (1+r) ^t} - Initial Investment C=Cash Flow t= time r= Discount rate 53. The revenue generated to the government exchequer is only one of the many economic benefits. For the commercial banks, an area of significant savings has been on transaction costs associated with client information verification process. Before NID services, they would send a form to each customer via mail for verification which cost BDT 10 for postage, wait for at least 2 weeks to receive response, and at times send a bank staff to the location of the address to make sure the address was authentic. At present, the cost would be BDT 2.30 (user fee for the NID service) and receives real time authentication. Actual economic and financial benefits would be greater with gains from other agencies including the mobile industry, law enforcing agencies, department of immigration and passport, and birth and death registration authority. In light of data limitations, it was not possible to quantify these benefits. Efficiency Analysis 54. The efficiency of achieving the Project’s objectives is deemed to be Modest. On the one hand, there were positive efficiency gains through higher revenue for the exchequer, cost savings and risk mitigation especially for the commercial banks and telecom operators, and overall institutional strengthening in managing the NID system. On the other hand, efficiency was substantially reduced because of three years lost for implementation resulting from the delay in the finalization of the rules and regulations for the NIRA 2010 as mentioned below: • The Project was instrumental to the GOB in generating higher revenue because of NID services. For example, the NIDW is collecting BDT 1.15 per hit from public sector agencies and BDT 2.3 per hit from agencies in the private sector for providing NID services. In addition, the NIDW is also collecting fees from citizens for various services such as for corrections and replacement of lost NID cards. As of Jun 30, 2018, a total of USD 17.10 million has been collected and deposited. • The Ministry of Finance has identified 800,000 ghost government employees and pensioners. The savings resulting from identifying ghost employees and pensioners is certainly quite big according to the concerned officials. The GOB has not yet conducted a survey to calculate the its savings after the authentication process. 12 “Deciding Discount Rate for Bangladesh in Project Evaluation Implementing Five Year Plans” Government of Bangladesh Planning Commission General Economic Division Page 24 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) • Furthermore, with the reliable ID verification system in place, commercial banks are saving time and transaction costs in checking the authenticity of clients’ information and reducing fraudulent financial activities. • The number of citizens using mobile financial services has increased as citizens trust the system, bringing more revenue to the banks. The mobile operators have drastically reduced the number of fake mobile SIM cards. 55. There were four Task Team Leaders (TTLs) who managed the Project, the first three TTLs led the Project from identification to early years of implementation. The fourth TTL remained in this position for four years from July 15, 2013 until the close of the Project. The TTLs were based in Dhaka that enabled them to maintain regular contacts with the GOB and other stakeholders. This facilitated implementation of the Project effectively and contributed in enhancing efficiency. 56. For more than three years, implementation of the Project was limited. This was due to the delay in project readiness including finalization of the rules and regulations for the implementation NIRA 2010. The finalization of the rules and regulations required amendment of the NIRA to install data privacy and security clauses there. The NIRA was amended in the Parliament in October 2013. The rules and regulations were finalized immediately after the amendment of the NIRA and the implementation of the Project was in full swing and the overall disbursement rate started improving. Justification of Overall Outcome Rating 57. The overall outcome rating is considered Moderately Unsatisfactory. This is mainly because the progress towards achieving the PDO indicators was behind the schedule. While there was noticeable progress in advancing the identity authentication services to a large number of citizens’ service agencies, the implementation of the contract for the production and distribution of smart NID cards to 90 million citizens remained a key challenge for the Project and contributed to the Project’s overall outcome rating. 58. 85 service agencies in public and private sectors are now using online or biometric identity authentication services. There has been significant progress in expanding the internet connectivity across Bangladesh during the implementation of the Project. It has reduced the dependence on the physical NID cards for the service delivery. In particular, the biometric authentication is now being considered as the most secure, accurate and reliable system. Consequently, the NID system has proved its potential as the basis for efficient and transparent service delivery. Relevance Efficacy Efficiency Outcome Split Ratings of PDO Assessment Assessment Before Restructuring High Modest Modest Moderately Unsatisfactory After Restructuring High Modest Modest Moderately Unsatisfactory Overall Outcome Rating Moderately Unsatisfactory Page 25 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) E. Other Outcomes and Impacts Gender 59. The Project complied with the GOB’s policy of reducing gender gap and supported women by ensuring that they have equal access to reliable means of identification. The number of women who received an identity token increased from 41 million in FY14 to 45 million in FY15 to over 45 million by the time the project closed in February 2018. The women equally benefitted from the NID verification services and possess reliable means of identification. More specifically, the Project successfully trained a large number or female workers as enumerators, supervisors, data entry operators, and proofreaders throughout the country. They are now well acquainted with the different ICT equipment including finger printing scanners, web cameras and the use of lap tops etc. They are also trained in the collection and processing of data and using application software. This has changed their views; promoted innovative ideas and created opportunity for further employment. 60. Furthermore, as NID is required for registering marriages, the Project was instrumental in preventing early marriages and female child labor. Prevention of early marriage would also contribute to the reduction of maternal mortality in Bangladesh, which is one of the highest in the South Asia region (196 maternal deaths per 100,000 live births)13. Institutional Strengthening 61. The Project contained a robust capacity-building component which contributed substantially to the institutional strengthening of various agencies in the public sector. The Project developed capacity for the identification verification services and for the integration of the new NID system into a wide range of public and private services. 62. Improved capacity of NIDW: The administrative and technical capacity of the NIDW was improved as a decision-making authority. There is a large pool of technical experts made available under the Project, which satisfactorily managed the identity authentication services for the users. Due to improved technical capacity, the Ministry of Finance is using NID number as the primary means of identification of over five million government employees and the pensioners. In addition, the NBR, Bangladesh Bank and almost all commercial banks and non-banking financial institutions are also seamlessly using the identity authentication services. 63. Unique Identification Number: The 10-digit ID number has been introduced by the Cabinet Division of the Government as the unique identification number of a citizen which also complies with data privacy issues. There are 9 random numbers and a check sum number. The enrollment of new registrants to the database have 10-digit numbers. The replacement NID cards contains the 10- digit numbers. It augments implementation of the data privacy and security clauses of the amended Act. The earlier NID number had 13 (for the majority) or 17 (for some, with the year of birth) digits. The user/ functional databases have been advised to use this new number in their databases. 13 Bangladesh Maternal Mortality and Health Care Survey 2016, National Institute of Population Research and Training Page 26 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) 64. Orientation/Training Sessions: The Project organized 60 orientation sessions for the upazilla level officers of the BEC for community mobilization on NID system. The training for the newly recruited Data Entry Operators was also completed. A total of about 1,800 officials were trained, including officers, staff and operators of the BEC. Mobilizing Private Sector Financing (Not applicable) Poverty Reduction and Shared Prosperity (i) The poor people in Bangladesh remain largely outside the formal banking system and they constitute the largest user group of mobile financial service which is a growing market in the country. The NID authentication system has enabled them to access both the mobile and the traditional banking systems. (ii) The Project directly contributed in introducing e-governance in government bodies to combat corruption and provide more efficient services. Enhanced transparency and accessibility of public services through verification of NID of potential service users can significantly strengthen service delivery mechanisms and improve the overall trust of society for better governance. (iii) The introduction of a reliable NID system has allowed accurate and efficient identification of beneficiaries and give them easier access to services they are entitled to. Higher access to information has been facilitated through increased penetration of mobile phone and internet services with valid identity proofs. Other Unintended Outcomes and Impacts (iv) It was not expected that 85 agencies will be using NID system, while the original target was only four when the Project was formulated. A great number of agencies are now eager to use this system because of the opportunity for cost saving and time efficiency. This was not anticipated initially. (v) The NIDW has gained command over the personalization of smart NID cards. The Personalization Center is now up and running, and has engaged the technical staff of the Project. (vi) The potential of an effective NID services for generating revenue for the government, especially from user fees and others as mentioned in the above sections, was not anticipated. III KEY FACTORS THAT AFFECTED IMPLEMENTATION AND OUTCOME A. Key Factors during Preparation 65. In the context of weak public sector governance, the project preparation team recognized the implementation challenges and prepared the design with necessary background analysis and comprehensive assessment of the GOB’s commitment. As the Project was the second phase of Page 27 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Bangladesh’s NID initiative following support from the PERP, the lessons from the first phase were carefully reviewed and internalized. 66. The outcome indicators, however, were not clearly formulated and were revised during implementation. The legal infrastructure related to the national identification system was not adequately considered which caused delays in the implementation. Gender issues were not clearly addressed and the Project was designed without inclusion of baseline information, milestones and performance indicators. Hence, it was difficult to adequately monitor the performance. While there was limited technical capacity in the BEC, capacity building of the wing/section was not included in the original design. Positive Factors: 67. The successful creation of a 87-million electoral database and commencement of distribution of paper-laminated NID cards provided a strong foundation and reference point for the Project’s design and implementation arrangements. The design greatly benefited from an approved Master Plan14/ and the technical assistance provided by the UNDP under the PERP, including from IDA’s own embedded technical assistance during project preparation. The NID Master Plan provided a robust technical and procedural basis for the project design and implementation, including details of hardware, data center, decentralized server station arrangement, network requirements, NID card design and security features, staffing needs, and capacity building and training needs assessments. 68. The project design also benefited from the lessons from regional identification system projects, particularly in India and Pakistan. The highly successful Pakistan experience showed the importance of retaining competent staff, especially for IT functions. This led to a pairing arrangement of then newly appointed NIDW staff with a PMC firm during the entire duration of the Project and a delegation of functions such as data center management and NID card production to specialized agencies rather than in-house management. 69. The Project was structured to be fully consistent with the GOB’s vision to implement the NID system, and was designed to ensure maximum ownership by the GOB. The Project provided a broad vision, a sequenced strategy, and details of each department’s responsibility. The Project thus was rested on a solid foundation. 70. The Project design reflected the experience with e-governance reforms in various countries and Bank support for e-governance reforms. The project team, in particular reviewed the ongoing civil identification or NID system development in India and Pakistan as well as other countries in Southeast Asia. The key lessons included: • Institutional arrangements and foundation for the NID system are critical. The foundation of the NID system in Bangladesh is an electronic electoral roll database prepared by the BEC in 14 Approved Master Plan for the Decentralization of the Electronic Voter Identification System (UNDP), 2010 Page 28 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) 2006-2007. At its inception, the BEC was a more suitable institutional home for the NID system compared to other agencies. It had offices and staff across the country to support the NIDW in the process of registration of citizens and management of other NID services. Later the NIRA 2010 vested the responsibility of the NID system to the BEC. • Lack of system coordination can lead to duplication of efforts, incompatibility of technical solutions and compromise sustainability. Countries often develop NID systems parallel to other databases such as passport and tax identification, severely limiting NID system’s utility in providing an authentic verification service. While each service-provider will be responsible for data usage for their own services, the Project sought to ensure that these systems will be linked to the NID database, a foundational database with the intention of ensuring that a unique ID number is utilized for identification in all user or functional databases. Risks and Risk Mitigation Measures: 71. During project preparation, the Bank task team carried out extensive risk analysis and identified critical risks and risk mitigation measures. One of the risks identified was the weak implementation capacity of the main beneficiary, the BEC, and its unfamiliarity with the IDA operation. Given the large value and complicated IT contracts involved, and to reduce the risk of misprocurement and delays, the BEC was provided technical support through a PMC firm. In addition, technical and implementation arrangements complexity and sustainability risk after the project completion were other risks associated with the Project. The Project team adequately highlighted these and other risks along with mitigation measures. Annex 8 shows major risks and mitigation measures identified in the PAD along with an assessment of risks by the ICR team. Adequacy of GOB commitment: 72. The GOB demonstrated ownership and strong commitment in developing a more robust NID System among a broad range of counterparts. The Prime Minister had stressed the importance of developing the system and welcomed the Bank’s engagement. The BEC exercised strong stewardship of the system and demonstrated serious intent to carry out the improvements envisioned in this Project. Other public agencies involved with Digital Bangladesh and collection of biographic data also committed to work with the NID system. An Inter-ministerial committee on e-governance had already been established including a task team set up at the Prime Minister’s Office to coordinate and facilitate the overall implementation of e-governance across the public sector. During the mid-term review exercise, the BEC and Economic Relations Division, Ministry of Finance reaffirmed their commitment to the Project and fully appreciated the benefit of the NID system and its verification services. B. Key Factors during Implementation (i) After project effectiveness in August 2011, the Project implementation started only after 30 months because of the inordinate delay in the finalization of the rules and regulations for the Page 29 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) implementation of the NIRA 2010, and the consequent delay in the commencement of procurement processes. (ii) Frequent transfers of Project Director affected the implementation progress. There were four Project Directors during the project period. (iii) The BEC entered into a contract of approximately US$100 million equivalent with an international vendor for the provision of 90 million smart NID cards. The vendor supplied 77.3 million blank custom-made NID cards to BEC before the contract ending date of June 30, 2017. The vendor was not able to supply blank NID cards for personalization until it set up a second factory site in Shenzhen in China and delayed the personalization and distribution of cards. Furthermore, the implementation of smart NID cards contract was delayed due to a change of the hologram supplier for the cards. (iv) An extension of the smart cards contract with the condition to increase number of card personalization machines to enhance rate of progress was in discussion. The vendor imported eight additional personalization machines and ancillary between June 30 and Jul 8, 2017. However, the contract was not extended. (v) As of June 30, 2018, 40.39 million cards have been personalized and 29.79 million smart NID cards was distributed to the citizens out of targeted 80 million cards. The delayed mobilization of equipment for capturing enhanced biometrics affected the distribution of cards at the initial phase. Procurement of these equipment was successful only by the third attempt. IV BANK PERFORMANCE, COMPLIANCE ISSUES, AND RISK TO DEVELOPMENT OUTCOME A. Quality of Monitoring and Evaluation (M&E) 73. M&E Design: The Project’s Results Framework was prepared as per the Bank’s guidelines. The NIDW bore primary responsibility for project monitoring and evaluation. The monitoring system was based on key performance indicators and intermediate outcome indicators as included in Annex 1 of the PAD. Additional changes in the Results Framework were later introduced through project restructurings to augment results monitoring. 74. M&E Implementation: The Project was subject to eleven implementation support/supervision missions/ that monitored progress and provided extensive support. The progress and guidance was recorded in the Implementation Status and Results Reports (ISRs) and Aide-Memoires. The NIDW established standard formats, guidelines for data collection as well as preparation and submission of monitoring reports to the Project Implementation Committee and Project Steering Committee. The task team regularly collected data, updated current progress against the baseline, and highlighted issues for the Bank management’s attention. In addition, the PMC firm was recruited to support NIDW’s efforts on results monitoring and evaluation. Several reports, including quarterly and monthly fiscal reports were used to monitor the Project’s outcome Page 30 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) and results indicators. M&E training was provided by the Bank’s experts for various responsible agencies where the PMC covered the basics of: (i) monitoring and evaluation frameworks; (ii) different types of indicators, including impact and outcome indicators; (iii) collection efforts and; (iv) reporting requirements for the IDA. 75. M&E Utilization: Appropriate data collected from the progress reports, including the mid- term review report, was evaluated and used to inform decision-makers on certain activities. For example, all restructurings, reallocations, and closing date extensions were based on inputs from M&E and mission findings. Justification of Overall Rating of Quality of M&E 76. The overall quality of M&E is considered Substantial. The M&E design was flexible, which allowed the project team to restructure the Project and adjust indicators, including target values, during implementation. Timely M&E reports were prepared which kept track of implementation status at any given time. B. Environmental, Social, and Fiduciary Compliance 77. Environmental and Social Safeguards Compliance: The Project was classified under category C, as it did not involve any activities that impacted environmental or social safeguards. 78. Fiduciary Compliance: The Project complied with all fiduciary requirements during implementation. Internal control arrangements were in place and adequate financial management, procurement, and disbursement systems were maintained. 79. Financial Management (FM): The Project’s performance rating for the FM has been ‘Moderately Satisfactory’ throughout the whole implementation phase of the Project. The time bound FM action plan was followed up during regular supervision missions and there were no pending issues from the agreed FM action plan. The interim unaudited financial reports were submitted to the Bank on a timely manner and the Bank found them acceptable based on its desk reviews. The annual project financial statements were audited by the Foreign Aided Project Audit Directorate and the auditors expressed unqualified audit opinion in all the cases, though there were a number of audit observations reported in each year’s audit report. However, there are no pending material audit observations on any of the previous audit reports. Despite several attempts, the Project could not prepare a complete inventory registrar to record and physically verify all of its assets. The Customs Duty (CD) and Value Added Tax (VAT) issues on import (para 29 above) was resolved through restructuring of the Project in June 2015, where the IDA funds were allowed to be used for a maximum of USD 23.29 million for CD and VAT purposes. 80. Procurement: The procurement performance is rated ‘Moderately Satisfactory’. All procurement packages were completed as per the approved procurement plan and all prerequisites were put in place to help ensure successful procurement and implementation. The BEC had neither Page 31 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) experience with large value ICT procurement nor the IDA procurement guidelines. It was provided dedicated procurement personnel to handle procurement activities. C. Bank Performance Quality at Entry 81. The overall quality of the Bank’s performance in ensuring quality at entry was Moderately Satisfactory. During preparation, the Bank adequately considered the project design and relevant aspects including technical, financial, economic, institutional, and procurement. Major risk factors and lessons learned from earlier projects were incorporated into the design. The Project was well grounded on the realities of Bangladesh and its problems in the public sector. However, the finalization of the rules and regulations to implement the NIRA 2010 took almost four years. The preparation team could have identified this task as a readiness condition for the Project. Finalization of the rules and regulations needed amendments in the NIRA 2010, which was not under control of the BEC. 82. An experienced and committed task team was constituted to provide technical support to the Project. This was critically important, given that distribution of 80 million NID cards was complex and challenging. Quality of Supervision 83. The quality of supervision was Moderately Satisfactory. There were four TTLs who managed the Project at different times. From identification to early years of implementation, three TTLs were changed, which may have affected the Bank’s engagements with the client to an extent. Otherwise, the Bank’s full team included the TTL, technical experts, financial management and procurement specialists, and consultants who consistently engaged closely with the counterparts, particularly with the BEC Secretariat and the Project Steering Committee. The task team responded appropriately and timely to all reasonable requests of the GOB. The Bank’s technical and fiduciary teams provided regular support to focus on maximizing the Project's development impact, which resulted in adjustments, including project restructurings and extending the closing dates. With the inclusion of revised indicators, the project team utilized adequate resources, including technical experts with sectoral expertise. The task team conducted regular supervision missions, on average twice a year, to take stock of progress. The ISRs were candid, detailed, and well targeted to outline important events, and formulating clear and complete picture. The supervision team also produced clear and detailed aide-memoires. Justification of Overall Rating of Bank Performance Rating: Moderately Satisfactory 84. Based on the Moderately Satisfactory ratings for both the Quality at Entry and Quality of Supervision the overall rating of the Bank’s Performance is considered Moderately Page 32 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Satisfactory. Four years into the implementation, the overall pace of the Project’s key activities remained behind schedule with partial progress achieved in its PDO, though there were several achievements in terms usage of the NID as outlined earlier in this report. There was a withdrawal condition on effectiveness of the rules and regulations for the implementation of the NIRA 2010. The delayed finalization of necessary legal framework, amendment of NIRA 2010 and finalization of rules and regulations, which was outside the control of the project, affected the implementation of the Project. D. Risk to Development Outcome 85. Potential risks after the project closure are the following: • Institutional: The risk is limited. NIDW, headed by a Director General, has always been in place. Skilled work force is available at NIDW to operate information technology and manage trouble shooting. The BEC has plans for further expansion of NIDW if needed, and in that case, more staff will be recruited. • Political: All major political groups in Bangladesh recognize the authenticity of the NID database, which emanates from the electoral database. As a result, the concern for lack of political commitment due to the change in administration in the future is minimal. • Financial: The GOB is committed and has taken over the ownership of the Project. It is providing financial resources to BEC from its own source for sustaining the NID services after closing of the IDA financing. Besides, the NIDW generates revenue through various NID services. This revenue base is becoming stronger as the number of users of the NID services is increasing. • There is an ongoing dispute over the supply and payment for the NID cards between the BEC and its Supplier. As the IDA financing is not available anymore, the GOB will have to pay all outstanding fees due to the Supplier from its own resources. Hence, the cost of settling contractual disputes and any likely litigation over the supply and payment for the cards would potentially affect the revenue earned by the Project. • Technical. This risk is limited. The BEC is expected to increase the current storage capacity of the Data Center and the Disaster Recovery Site and ensure maintenance and support services of the IT systems by retaining skilled personnel of the Project. A new 5-year project is also being developed that would address the institutional capacity of NIDW to mitigate technical risks and sustain the outcomes of the Project. • The NIDW provides an Application Programming Interface (API) to its users to authenticate data of an individual. However, the system is yet to become interoperable in Bangladesh. It was beyond the scope of the Project. The National Enterprise Architecture (NEA) bus was launched by the Bangladesh Computer Council (BCC), but has not been implemented as the precondition for a functioning NEA bus is for all users beyond the BCC and NIDW to be Page 33 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) prepared and committed. Lack of an interoperable system would pose a risk to sustaining the development outcome of the NID system. V LESSONS AND RECOMMENDATIONS The Project offers several important lessons, some specific to Bangladesh and others that are broader and generally applicable. These are summarized as below: • Preparation of the Project: During the project preparation the Bank task team should engage a technical/sector lawyer. This is required to look into the technical aspects of a project which involves heavy investment in IT infrastructure and deals with citizens’ data. • Legal framework: Amendments to any Act to complete the legal framework is the responsibility of the parliament. Complying with a suitable legal framework is not a suitable condition for disbursement because the executive and the project do not have control over the actions of the parliament. An amendment to NIRA 2010 was needed to include data privacy and security clauses in the rules and regulations and this was delayed and outside the control of the project. As such, an investment project like this would benefit from not including a politically-linked condition outside the control of the project and its implementing agency. • IT procurement: At the beginning, NIDW did not have in-house capacity to prepare bidding documents for the procurement of IT equipment. This capacity issue was addressed when the withdrawal condition was lifted. The PMC came on board and prepared the technical documents of the bidding documents. This delayed the implementation of procurement packages. Procurement bidding documents should have been prepared ahead of effectiveness and prior to Board approval and then contract awarded and signed immediately after effectiveness. • Smart NID cards contract management: A comprehensive procurement strategy and risk identification during project preparation is important, especially when the implementing agency is new to the Bank. While Bangladesh Election Commission (BEC) had extensive experience establishing a national ID system, it did not have prior experience in handling large value IT contracts. BEC is yet to settle the outstanding payments for 77.3 million blank NID smart cards with its international vendor. As the IDA financing is no longer available, the BEC has to mobilize resources for the GOB to pay outstanding fees due to the vendor. • Political environment: The success of a project depends a great deal on its leadership capacity and empowerment. Contrary to the expectation, the Project turned out to be politically sensitive. Project management as well as its steering committee were often constrained in making decisions based on available technical advice. In hindsight, the design for the implementation arrangements could have considered more robust mitigating measures for likely political interference in the implementation of the Project. • Adequate skill sets: For an IT investment project, it is important to ensure adequate skill sets in project team throughout project cycle. Because of rapid technological changes, it is important to have the guidance and services of technical experts for a longer term. • Interoperability among databases: In Bangladesh, the National Enterprise Architecture (NEA) bus was launched by the Bangladesh Computer Council (BCC), but has not been implemented. Preparedness and commitment of all users beyond the BCC and NIDW is a Page 34 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) precondition for a functioning NEA bus. All would have to agree to share their databases with the NEA. An interoperable system would greatly benefit the institutional coordination among the users of NID services in Bangladesh. • Effectiveness of the communications strategy: The Project recruited a professional communications firm to implement strategic communication programs which was effective in the promotion of NID authentication services. It has also collected feedback from the citizens and users of NID services about their experience. There is continuing high demand for NID services by the citizens as well as different agencies, and it would be important for NIDW to further strengthen its communication strategy after closing of the Project. • Civil Registration and NID: The civil registration and NID systems do not yet constitute an integrated national identity management system. The civil registration system is based on self- reporting of an individual and can result in duplicate entries in the civil registration database. Data duplication technology of the NID system can benefit the civil registration system to develop a credible civil registration system. In the long run, it will also benefit the NID system itself. • Benefits of NID services: To take advantage of cost savings and time efficiency, a great number of agencies are now using the NID services. Necessary studies would help properly document and further analyze financial and economic impacts of various NID services to the users of the NID database. • Business model for the NID system: Significant investment is required to update and maintain a database for over 103 million registrants. The NID system has many busy users to conduct their essential Customer Due Diligence. The NIDW would need to further collect revenues to run the system on its own and be economically viable. Therefore, an effective business model would be important to diversify NID services. The private sector, in particular, would be willing to pay for the value-added services of the NID system. • Cyber security: Cyber security is a constant concern for the systems that heavily rely on the ICT infrastructure. The growing network of the NIDW may pose an even greater risk to the system. It would be critical for the Government to ensure that data of over 100 million citizens . remains secure in the server. Page 35 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) ANNEX 1. RESULTS FRAMEWORK AND KEY OUTPUTS A. RESULTS INDICATORS A.1 PDO Indicators Objective/Outcome: Citizens having access to secure, reliable means of identification to conduct private transactions and access public services (of which % of women). Formally Revised Actual Achieved at Indicator Name Unit of Measure Baseline Original Target Target Completion Number of citizens having Number 0.00 80000000.00 80000000.00 40390000.00 access to secure, reliable means of identification 30-Jun-2011 30-Jun-2011 31-Dec-2017 29-Jun-2018 Number of women among Number 0.00 0.00 40000000.00 19150000.00 number of citizens having access to secure reliable 30-Jun-2011 30-Jun-2011 31-Dec-2017 29-Jun-2018 means of identification Comments (achievements against targets): Procurement process for the smart NID cards contract was much delayed due to the withdrawal condition of the Project and the contract was signed only on January 14, 2015. Later the contract management with the supplier of smart NID cards has affected achieving the result. Objective/Outcome: Public/ private institutions using electronic identity verification for their service delivery. Page 36 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Formally Revised Actual Achieved at Indicator Name Unit of Measure Baseline Original Target Target Completion Number of public/private Number 0.00 0.00 4.00 85.00 institutions regularly using electronic identity 30-Jun-2011 30-Jun-2011 31-Dec-2017 15-May-2018 verification for their service delivery Comments (achievements against targets): The indicator far exceeded its original target. Implementation of the Project's communication strategy and government's commitment to use the NID system to authenticate identity of the citizens for delivery the major services have contributed to this achievement. Unlinked Indicators Formally Revised Actual Achieved at Indicator Name Unit of Measure Baseline Original Target Target Completion Number of public/private Number 0.00 0.00 5.00 0.00 institutions using off-line identity verification for their 30-Jun-2011 30-Jun-2011 31-Dec-2017 29-Dec-2017 service delivery using smart NID cards Comments (achievements against targets): Data on the number of agencies using offline identity verification is not available. This is a shortcoming in the monitoring system rather than meeting the objective of the indicator. Formally Revised Actual Achieved at Indicator Name Unit of Measure Baseline Original Target Target Completion Page 37 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Number of citizens' identity Number 0.00 0.00 7000000.00 70000000.00 electronically verified 30-Jun-2011 30-Jun-2011 31-Dec-2017 15-May-2018 Comments (achievements against targets): A.2 Intermediate Results Indicators Component: 1. Regulatory Framework for the National Identification System and Integration into Service Delivery Formally Revised Actual Achieved at Indicator Name Unit of Measure Baseline Original Target Target Completion Operational procedures for Yes/No N N Y Y the management of NID Wing introduced 30-Jun-2011 30-Jun-2011 30-Jun-2016 15-May-2018 Comments (achievements against targets): Formally Revised Actual Achieved at Indicator Name Unit of Measure Baseline Original Target Target Completion Regulatory and operational Text Not issued Fully completed. Fully completed. Fully completed guidelines for NID Wing and verification service issued 30-Jun-2011 30-Jun-2011 31-Dec-2017 15-May-2018 Comments (achievements against targets): Page 38 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Component: 2. Operations and Management of the National Identification System Formally Revised Actual Achieved at Indicator Name Unit of Measure Baseline Original Target Target Completion Data center and disaster Text Not established Established. Established Established recovery center of NID Wing of Bangladesh Election 30-Jun-2011 30-Jun-2011 30-Jun-2016 15-May-2018 Commission established Comments (achievements against targets): Formally Revised Actual Achieved at Indicator Name Unit of Measure Baseline Original Target Target Completion Personalization Center for Number 0.00 1.00 1.00 1.00 smart NID cards established 30-Jun-2011 30-Jun-2011 31-Dec-2017 15-May-2018 Comments (achievements against targets): Formally Revised Actual Achieved at Indicator Name Unit of Measure Baseline Original Target Target Completion Number of upazila server Number 0.00 230.00 230.00 516.00 stations connected through VPN and capable of NID 30-Jun-2011 30-Jun-2011 31-Dec-2017 15-May-2018 registration and updating of information Page 39 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Comments (achievements against targets): The Project has established the VPN to all upazilla offices of the BEC. It was necessary to have this to meet the growing demand of NID services by the citizens as well as the service providers. Formally Revised Actual Achieved at Indicator Name Unit of Measure Baseline Original Target Target Completion Number of social protection Number 0.00 5.00 5.00 3.00 programs utilizing NID to verify the correct 30-Jun-2011 30-Jun-2011 31-Dec-2017 15-May-2018 beneficiaries Comments (achievements against targets): Currently three social protection programs have started utilizing the NID authentication service. It is believed that some more agencies who are formally networked with the NIDW would use the NID system for delivering their social protection programs. Formally Revised Actual Achieved at Indicator Name Unit of Measure Baseline Original Target Target Completion Staff recruited for NID Wing Number 0.00 71.00 71.00 43.00 30-Jun-2011 30-Jun-2011 31-Dec-2017 15-May-2018 Comments (achievements against targets): The staff recruitment is centrally managed by the Public Service Commission (PSC). The PSC could not complete recruit staff against all 71 sanctioned positions yet. Component: 3. Capacity Building, Communication, and Overall project Management Formally Revised Actual Achieved at Indicator Name Unit of Measure Baseline Original Target Target Completion Staff trained in operation and Number 0.00 700.00 2240.00 4261.00 Page 40 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) management of NIDW 30-Jun-2011 30-Jun-2011 31-Dec-2017 15-May-2018 Comments (achievements against targets): Formally Revised Actual Achieved at Indicator Name Unit of Measure Baseline Original Target Target Completion Orientation sessions Number 0.00 60.00 60.00 0.00 organized for Upazila level staff of the Election 30-Jun-2011 30-Jun-2011 31-Dec-2017 15-May-2018 Commission for community mobilization on NID system Comments (achievements against targets): The Strategic Communication Approach consultancy firm couldn't commence this orientation sessions. The NIDW argued that the sessions would not be needed as the citizens' service providers are already making citizens to use the NID system to access various services. Formally Revised Actual Achieved at Indicator Name Unit of Measure Baseline Original Target Target Completion Agencies satisfied using the Percentage 0.00 70.00 70.00 71.00 NID verification services 30-Jun-2011 30-Jun-2011 31-Dec-2017 15-May-2018 Comments (achievements against targets): A survey was conducted in November-December 2017. The final report is available. Formally Revised Actual Achieved at Indicator Name Unit of Measure Baseline Original Target Target Completion Page 41 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Citizens satisfied using the Percentage 0.00 70.00 70.00 93.20 smart NID cards 30-Jun-2011 30-Jun-2011 31-Dec-2017 15-May-2018 Comments (achievements against targets): A survey was conducted in November-December 2017. The final report is available. Page 42 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) KEY OUTPUTS BY COMPONENT Component 1: Regulatory Framework for the National ID System & Integration into Service Delivery: 1. The regulatory framework was achieved in September 2014 when the rules and regulations under the NIRA 2010 were finalized. Prior to that, the Act was amended in October 2013 by the Parliament to declare that information and data preserved with the BEC will be confidential, and unauthorized disclosure will be a punishable offence. Component 2: Operations and Management of the NID System: 2. The outcomes of the identity authentication services for public and private sector agencies significantly exceeded the targets. As of close of the Project, 85 agencies are using the ID authentication services against the target of four agencies, of which 17 are public and 68 are private agencies. Among the private sector agencies 45 are private banks and 6 are mobile phone operators while 17 are non- banking financial institutions. The Finance Division, National Board of Revenue, Bangladesh Bank (central bank), Ministry of Social Welfare, Bangladesh Bureau of Statistics, mobile telephone operators and commercial banks are using the identity authentication services for their beneficiaries. The project responded to over 325 million ID authentication requests from the users of the NID database as of project closing. The table shows the details of the agencies and the services they provide: Name of Agency Purposes of ID Verification Services Government Agencies (17) Registration in Taxpayers’ Identification No. (TIN) 1 National Board of Revenue database; issuance of e-TIN. Authentication of ID for Credit Information Bureau 2 Bangladesh Bank and Financial Mgmt. Intelligence Unit. Passport and Immigration 3 Authentication of ID for issuance of passport Authority Finance Division, Ministry of Development of database for pensioners in civil 4 Finance service, Salary/Pay fixation for civil service. Online registration of hajj pilgrims at Union Information Service Centers/ hajj agencies/ Islamic 5 Ministry of Religious Affairs Foundation offices/ deputy commissioners’ offices/ hajj offices. Electronic Signature Certificate Authentication of the identity for electronic 6 Authority Controller Office signature. Authentication of the personnel. Macro-economic wing, Finance 7 Receiving data set for capacity development training Division, Ministry of Finance of the personnel. Receiving data set to list beneficiaries under social 8 Ministry of Social Welfare welfare program. 9 Special Branch, Bangladesh Police Detecting criminals, investigation, prevent forgery, Page 43 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) terrorism etc. 10 Prime Minister Office Authentication of identity for govt. services. 11 Police Bureau of Investigation Authentication of the victim, criminal etc. Bangladesh Bureau of Statistics Authentication Services for Household surveys and 12 (BBS) other surveys of BBS Detecting criminals, investigation, prevent forgery, 13 Rapid Action Battalion terrorism 14 Janata Bank Ltd. e-KYC15/ opening of account/ mobile banking. 15 Signal Intelligence Bureau Authentication of the victim, criminal etc. National Telecommunication n/a 16 Monitoring Cell 17 MIS Department of Health Authentication for providing health service Mobile operators (6) 18 Airtel Bangladesh Limited (Airtel) 19 Bangla Link Pacific Telecom Limited (City 20 Cell) SIM/ RIM registration/re-registration 21 Grameen Phone Limited 22 Robi Axiata Limited (Robi) 23 Teletalk Bangladesh Limited Private commercial banks (45) 24 BRAC Bank Limited 25 Dutch Bangla Bank Limited Bangladesh Commerce Bank 26 Limited 27 United Commercial Bank Limited 28 Southeast Bank Limited 29 Eastern Bank Limited 30 Export Import Bank Limited 31 AB Bank Limited 32 NRB Global Bank Limited e-KYC/ opening of account/ mobile banking. 33 NRB Commercial Bank Limited 34 Standard Chartered Bank Limited 35 IFIC Bank Limited 36 Al-Arafah Islami Bank 37 Mutual Trust Bank Ltd. 38 Prime Bank Ltd. 39 Sahajalal Islami Bank 40 Trust Bank Ltd 41 Jamuna Bank Ltd. 42 Islami Bank Bangladesh Ltd. 15 Know Your Customer Page 44 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) 43 NRB Bank Ltd. 44 BASIC Bank Ltd. 45 Bank Al Falah 46 Uttara Bank Limited 47 Dhaka Bank Limited 48 First Security Islami Bank Limited 49 One Bank Limited 50 Midland Bank Limited 51 Mercantile Bank Limited 52 The City Bank Limited 53 Bank Asia Limited 54 National Credit Commerce Bank 55 Pubali Bank Limited 56 Union Bank Limited 57 Social Islami Bank Limited 58 HSBC limited 59 Habib Bank Limited 60 Standard Bank Limited 61 The Premier Bank Limited 62 The Farmers Bank Ltd. 63 National Bank Ltd. 64 Madhumati Bank Ltd. 65 Rupali Bank Limited 66 Agrani Bank Limited 67 Shimanto Bank limited 68 Meghna Bank Limited Non-banking financial institutions (17) 69 IDLC Finance limited Industrial Promotion & 70 Development Company (IPDC) of Bangladesh Limited 71 MIDAS Financing Limited Phoenix Finance & Investment 72 Limited Prime Finance & Investment 73 Limited e-KYC 74 United Finance Ltd. 75 Lanka-Bangla Finance Ltd. 76 Infrastructure Development Ltd. Fareast Finance and Investment 77 Ltd. 78 Premier Leasing and Finance Ltd. 79 First Finance Limited 80 Meridian Finance and Investment Page 45 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Company Limited Bangladesh Finance and 81 Investment Company Limited 82 International Leasing Co. Limited 83 Union Capital Limited 84 B-kash Limited 85 National Finance Limited 3. The biometric data of over 100 million citizens has been added to the database. The NIDW has started registering individuals of 15-18 years of age since July 2015. 4. The 17-digit NID number containing year of birth and geographical information of a citizen has been replaced by a 10-digit unique identification number (UID). 5. Around 40.39 million cards have been personalized and 29.79 million cards have been distributed to the citizens. 6. Status of production, personalization and distribution of smart NID cards at a glance: Number of cards No Activity % (Million) 1 Total Number of Card 90.0016 100.00 2 Card Supplied 77.30 85.89 3 Card not supplied 12.70 14.11 4 Personalization Completed 40.39 44.88 5 Yet to personalize 49.61 55.12 6 Delivered to Thana/upazilla 36.67 44.08 7 Yet to deliver to upazilla 50.33 55.93 8 Distributed to citizens 29.79 33.10 9 Yet to distribute to citizens 60.21 66.90 Component 3: Capacity Building, Communication and Overall Project Management: The Project financed the following capacity building activities: Local Training # of Persons 1 Capacity Building Training for NIDW and Project Staff 4,261 2 Capacity Building Training for Enumerator/ Smart NID Distributor 1,000 Foreign Training 1 Study tour on smart card and service delivery (Malaysia, Singapore, 6 16The target set at the design stage was 80 million, another 10 million was added (based on availability of resources in the Project) while issuing the contract to the supplier of the smart NID cards contract. There were more than 100 million registrants in the database at that time. Page 46 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Thailand) 2 10th Government Discussion Forum on Electronic Identity 1 3 Visit to Oracle Headquarters in California, USA 3 4 Study Tour to Australia and Singapore 3 5 Study Tour to Germany and Switzerland 4 6 Study Tour to UK and France 4 7 Training on Procurement Management 1 8 Workshop on Result Monitoring and Evaluation 1 10 Training in Procurement Management 7 11 Conference on High-Security Printing –Asia 1 12 Impact Evaluation Workshop 1 13 Training on Foreign Aid Management System 4 15 Two visits to France 2 16 Visit China 1 Subtotal foreign tour/training/workshop 39 Page 47 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) ANNEX 2. BANK LENDING AND IMPLEMENTATION SUPPORT/SUPERVISION A. TASK TEAM MEMBERS Name Role Preparation Supervision/ICR Syed Khaled Ahsan Task Team Leader(s) Richard Olowo Procurement Specialist(s) Mohammad Reaz Uddin Chowdhury Financial Management Specialist Sabah Moyeen Social Safeguards Specialist Immanuel Frank Steinhilper Team Member Saw Young Min Team Member Iqbal Ahmed Environmental Safeguards Specialist Nusrat Mehzabeen Team Member Mir Mehbubur Rahman Team Member B. STAFF TIME AND COST Staff Time and Cost Stage of Project Cycle No. of staff weeks US$ (including travel and consultant costs) Preparation FY10 3.992 64,699.71 FY11 29.077 260,439.27 FY12 .190 - 55.82 Total 33.26 325,083.16 Page 48 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Supervision/ICR FY11 3.200 29,206.18 FY12 17.269 96,974.03 FY13 44.476 157,484.53 FY14 45.471 104,847.00 FY15 44.655 107,956.43 FY16 25.286 101,597.02 FY17 25.729 70,765.00 FY18 18.630 101,438.20 FY19 0 13,626.71 Total 224.72 783,895.10 Page 49 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) ANNEX 3. PROJECT COST BY COMPONENT Amount at Approval Actual at Project Percentage of Approval Components (US$M) Closing (US$M) (US$M) 1. Regulatory Framework for the National Identification 9.06 7.95 87.77 System and Integration into Service Delivery 2. Operation and Management of the National 145.97 128.02 87.70 Identification System 3. Capacity Building, Communication, and Overall 39.96 35.03 87.66 Project Management Total 194.99 171.00 87.70 Page 50 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) ANNEX 4. EFFICIENCY ANALYSIS The IDEA Project contributed to generating higher revenues by providing the NID services. One important revenue source has been the minimum charge from agencies using the NID services. For instance, government agencies are charged BDT 1.00 per hit from government agencies and BDT 2.3 per hit from private entities. There are also fees collected from citizens for correction and replacement of lost NID cards. As of June 30, 2018, a total of USD 17.10 million has been collected and deposited. Given the immense potential of the NID system, it is expected that the number of users and hits are expected to grow significantly over the years. For the purpose of the analysis, the following assumptions are made: there will be a minimum of 10% increase of revenue every year, 10% increase of operating cost with a discount rate of 10% (based on the new discount rate in project evaluation by the Government of Bangladesh17). Inflation rate is 6% (based on historical inflation rate trend) with initial investment of USD 113.19 million and timeframe of 2027 (10 years). The NPV will be USD 36.12 million. NPV= ∑ {C/ (1+r)^t} - Initial Investment C=Cash Flow t= time r= Discount rate The revenue generated to the government exchequer is only one of the many economic benefits. For banks, an area of significant savings has been on transaction costs associated with client information verification process. Before NID services, the banks would send a form to each customer via mail for verification which cost BDT 10 for postage, wait for at least two weeks to receive response, and at times send Bank staff to the location of the address to make sure the address was authentic. At present, it only takes BDT 2.3 and receives instant verification. Actual economic and financial benefits would be greater with gains from other agencies including the mobile industry, law enforcing agencies, department of immigration and passport, and birth and death registration authority. In light of data limitations, it was not possible to quantify these important benefits. 17“Deciding Discount Rate for Bangladesh in Project Evaluation Implementing Five Year Plans” Government of Bangladesh Planning Commission General Economic Division Page 51 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) ANNEX 5. BORROWER AND CO-FINANCIER COMMENTS Election Commission Bangladesh Election Commission Secretariat Identification System for Enhancing Access to Services (IDEA) Project Agargaon, Dhaka-1207 Tel: 55007571, Fax: 55007594, Website: www.ecs.gov.bd; www.nidw.gov.bd No. IDEA/OPS/M&E/009/2013/1618 Date: 16 August 2018 Subject: Comments on Implementation Completion and Result Report (ICR): Identification System for Enhancing Access to Services (IDEA) Project (P121528) [IDA Credit No. 4938- BD] The undersigned is informed you that the draft ICR on IDEA project has been reviewed by the Project Authority. The Project Authority has agreed almost on all assessment on implementation. However, the followings are the observations on the ICR: (1) In page 7, paragraph 7 “The National Identity Registration Wing is collecting BDT 1.00 per hit from public agencies and BDT 2.30 from private sector agencies for providing NID services” will be replaced by “The National Identity Registration Wing is collecting BDT 1.15 per hit from public agencies and BDT 2.30 including VAT from private sector agencies for providing NID services” (2) In page 8, paragraph 5, The Project is rated “Moderately Unsatisfactory” and page 27, serial 53; The overall outcome rating is considered “Moderately Unsatisfactory” must be replaced by “Satisfactory”. We strongly disagree with the rating of the project recorded in the ICR. The project has two development objective indicators, one is citizens having access to reliable means of identification and secure NID card are distributed to 80 million citizens; and the other is Number of public and private institutions using electronic identity verification for their service delivery and the target was 2 public and 2 private agencies. Regarding the 1st PDO indicator, the project received 77.3 million cards from the supplier and personalized 40.39 million cards up to June 2018 which are now reaching to the citizens. To ensure the distribution of 77.3 million cards by December 2018 the project requested the World Bank to extend the project period but WB refused. However, the project has been extended from the Government cost up to December 2018. The project will ensure distribution of 77.3 million smart NID cards to the citizen by December 18, which will achieve almost 97% of the target. Besides, there is now a fully reliable ID verification system in place. Even if for the argument sake the current achievement is more than 50%. Regarding the 2nd PDO indicator, number of public and private institutions using electronic identity verification for their service delivery. It is needless to say that there is already a reliable Page 52 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) verification system is in place and the proof of this reliable system is ongoing verification service to more than 85 public and private agencies. We appreciated that that you have recorded it properly. Given the above we are confident that the project should be rated satisfactory. (3) In page 21, Table 2 indicator 4 “Number of pub lic and private institutions using off- line identity verification for service delivery using smart NID cards, target 5; achievement- “No progress” The achievement no progress will be replaced by “5 institutions” So far a total of 5 institutions doing offli ne identity verification using laminated ID cards i.e. Anti-Corruption Commission, A2I Project of PM office, Dhaka Metro Politian Police (DMP), Police Bureau of Investigation (PBI), Dutch Bangla Bank. So far almost one million identities verified through offline. The project could not include this data in the completion report because the target was for smart NID cards. (4) In page 21, paragraph 37, Indicator 1: line 2 “The project and its supplier of smart cards contract package had never a good working relationship” will be replaced by – The project and its supplier of smart NID cards contract package had a very good working relationship and due to this relationship Project allowed one year extension of the contract period. The supplier significantly failed to complete their assigned tasks. Even then, Project authority wanted to extend the contract for the second time but due to repeated shifting of their position and violation of their own commitments the PSC and BEC decided not to extend the contract and the contract with the supplier was ended with the passes of time. It is to be noted that the supplier failed to submit the project plan; deploy a project manager to implement the project and carry out the planned training for the staff of NID Wing of BEC. (5) In page 22, after the end of paragraph 40, a line could be added as – So far 96 organizations is verifying identity using the database. (6) In page 25, part C Economic and Financial Analysis line 3 “For instance, public sector agencies are charged BDT 1.00 per hit from government agencies and BDT 2.30 from private entities” will be replaced by “For instance, public sector agencies are charged BDT 1.15 per hit from government agencies and BDT 2.30 from private entities that included VAT. (7) In page 33, line 7 & 8 “Despite several attempts, the Project could not prepare a complete inventory register to record and physically verif y all of its asset” will be replaced by-“To track and identify all the assets the Project prepared a complete inventory register both in electronic form and hard form (manual registers).All the assets procured for project purpose were properly marked with identification number as per advice of WB task team. Also several committees were formed to carry out physical verification of the assets both in project office and field offices. The committees carried out the physical verification and submitted reports to the Project authority. The compiled reports were duly shared with the WB’s task team members and the report was Page 53 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) appreciated by the respective task team members through email. Besides, Asset Branch is maintaining Goods and Service Receive Note (GSRN) to ensure that all the assets procured are recorded properly. (8) In page 36, Overall comments in between line 1 and 2 a new line could be added mentioning that “currently smart NID cards are being personalized and distributed to all 64 district headquarters and 42 upazila/thanas by the Project under direct supervision of BEC.” Over all comments of the project: Across the documents as we have reviewed the ICR, we have a strong impression that the ICR have a bias on supplier perspectives regarding the contract management. We tried all out to settle all issues with the supplier bur they did not cooperate properly. The project has consistently kept the WB informed about the issues created by the supplier. The project have done everything to solve the issues with the supplier but they did not cooperate the project. The project position has not been reflected properly in the ICR. Hence, we do not agree with the conclusion with the ICR about the smart NID cards. You are kindly requested to forward these comments to ERD requesting to forward the World Bank for incorporating into the ICR for finalizing the same. (MOHAMMED SAIDUL ISLAM) Brigadier General Project Director IDEA PROJECT Telephone: 55007571 E-mail: pd.idea.bd@gmail.com Secretary Election Commission Secretariat Nirbachan Bhaban Agargaon Dhaka-1207 Copy to: 1. Ms. Mahamuda Begum, Additional Secretary, ERD 2. Syed Khaled Ahsan, Senior Public Sector Specialist and Task Team Leader, IDEA 3. PS to CEC (for Hon’ble CEC), Bangladesh Election Commission Page 54 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) ANNEX 6. SUPPORTING DOCUMENTS 1. Project Appraisal Document, Report No.: 60607-BD, dated April 14, 2011 2. Project Paper, Report No. RES31045 3. Project Paper, Report No. 67650 4. Project Paper, Report No. RES11540, dated August 3, 2013 5. Project Paper, Report No.:RES18271, dated June 25, 2015 6. Implementation Status and Results Back to Office Reports/Aide-Memoires/Mission Notes –September 2011 through December 2017 7. Mid Term Review Reports, dated February 2015 8. Quarterly Progress Reports: January 2013 through December 2017 9. Report: Survey on Citizens’ Satisfaction about NID Services, November 2017 10. Report: Survey on Opinion of Service Providers about NID Authentication Services, November 2017 11. Memos regarding amendments to the Grant Agreements, and Restructuring Papers 12. Borrower’s Implementation Completion Report, dated May 15, 2018 Page 55 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) ANNEX 7. SPLIT RATING CALCULATION Before After Restructuring Restructuring Relevance of Objective High Efficacy (PDO) Modest Modest Efficiency Modest Modest Moderately Moderately 1 Outcome Ratings Unsatisfactory Unsatisfactory 3 3 2 Numerical Value of the outcome ratings 1/ $45.94 Million $67.25 Million 3 Disbursement 40.6 59.4 4 Share of Disbursement 1.22 1.78 5 Weighted value of outcome rating (Row 2 x Row 4) Moderately Unsatisfactory 6 Final Outcome Rating (1.22+1.78 = 3) Highly Unsatisfactory (1); Unsatisfactory (2); Moderately Unsatisfactory (3); Moderately Satisfactory (4); Satisfactory (5); Highly Satisfactory (6) Page 56 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) ANNEX 8. RISK ASSESSMENT Risks and Risk Mitigation Measures: The overall risk of the project was rated as Substantial in the Project Appraisal Document (PAD). The ICR team agrees with this assessment. The PAD had identified several potential risks and mitigation measures as deemed appropriate at the time. At project completion, some of these risks had materialized. The table below shows some of the major risks and mitigation measures identified in the PAD along with an assessment of the risks by the ICR team. Risks Risk Mitigation Measure ICR Assessment of the Risks Ratings 1 Planned at Appraisal Project Stakeholder Risks Medium This risk did not surface; Borrower Relations: The IA (Bangladesh Continuous dialogue with the IA is leadership of the Government was Election Commission) has been engaged taking place, informing them of each evidently visible in establishing with a similar donor funded project and step of project preparation and advance NID registration wing, relevant even a leadership change is not likely to procurement. Acts on data privacy & data affect Government’s desire to implement security, bringing citizens of age 0 national ID system under the registration system instead of 18 etc. This did not pose any risk; rather Donor Relations Risk: The ongoing A National ID Master Plan by UNDP project implementation delay UNDP Project to build overall ICT and was prepared with participation of the mainly occurred due to communication capacity of BEC and to Bank team and client’s input and establishment of a legal construct election offices at upazilla level technical specification of tendering framework (i.e. related acts and will impact on the IDEA project documents have been agreed with the rules on data privacy, data implementation schedule. Bank security) that was revealed after the kick-off of the project. Public Perception/Political Risk: A sizeable contingency fund was Updating of fields and utilization of the included to address any potential This risk was rather converted to NID database for ID verification may shortfalls; an opportunity for correcting the reveal minor inaccuracies/ inconsistencies large scale database containing Page 57 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) (e.g. spelling errors). Communications program notes various citizen-information. updating fields for purposes of new NID system including new cards; ID verification service protocols Project Risk High The project will develop a detailed This risk remained high until the Technical complexity: The project has operation manual and will pilot test key end of the project. several components which will be highly implementation aspects such as mass complicated from a logistical and distribution of new cards and providing technical standpoint: updating e-ID services to agencies. information and adding new entries for millions of individuals to the ID database; entering into a large IT related contract to handle new card production; and ensuring distribution to approximately 80 million persons in all regions of Bangladesh. Legal and IT arrangements for data utilization by other agencies will be complicated. Implementation/institutional arrangement High An implementation support consultancy A Strategic Communication complexity: there is one implementing will assist the NIDW to carry out all Approach (SCA) firm was hired agency, but support will be needed for functions and build capacity. and this risk was minimized other agencies to use the ID database, as well as ensure logical linkage of the birth A large communication strategy will be registration system and the national carried out to facilitate the data updating population registry. and distribution processes. Program and Donor Risk: The Low This did not pose any risk. The Project includes a sizeable NIDW/BEC will have software, contingency fund to address any equipment and upazilla offices provided potential shortcoming of UNDP projects earlier by the UNDP project. In the event Page 58 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) of shortcomings in this infrastructure, the project would need to adjust BEC and the Bank agreed on the issues implementation to overcome such that are not captured in the Master Plan problems. Medium BEC would hire ICT officials to Dependency on the hired Sustainability: The success and complement external consultants hired external consultants remained sustainability of the project critically under the Project. Intensive on-the-job until the end of the project. depends on the human capacity of the IA training will be provided during the (specifically National ID Department of project. BEC). The IT skills required to manage the tasks would require salaries matching market rate. If the initial skill set is supported by Bank finance, appropriate business model needs to be in place to ensure sustainability of the resources. The project management firm would A Project Management Contract management: Given the large IT help IA to manage all contracts Consultancy (PMC) firm was contracts involved, the IA would require throughout the implementation of the hired and the risk of handling significant support to handle the project large IT procurements and procurement and manage the contracts contract management was during implementation minimized to a large extent Substantial Technical and implementation After project completion, the Overall Risk (including Reputational arrangements complexity and residual risks remain in the form Risks) sustainability risk after the project of dependency on external hired completion are main risks associated consultants, lack of trained in- with the Project. The mitigation house staffs, adequacy of measures proposed are considered technical and financial resources effective and realistic. Overall, the for operation and maintenance project risk is rated low likelihood and of the procured equipment, high impact at both preparation and software, license etc. implementation stage. 1 Rating of risks on a four-point scale: High, Substantial, Moderate, Low - according to the likelihood of occurrence and magnitude of potential impact Page 59 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) APPENDIX 1: BORROWER’S REPORT Government of the People’s Republic of Bangladesh Ministry of Planning Implementation Monitoring and Evaluation Division PROJECT COMPLETION REPORT (Partial Report): IMED 04/2003 (Revised) A. PROJECT DESCRIPTION: 01. Name of the Project : Identification System for Enhancing Access to Services (IDEA) Project 02. Administrative Ministry/Division : Bangladesh Election Commission 03. Executing Agency : Election Commission Secretariat 04. Location of the Project : All over Bangladesh 05. The objective of the Project: The overall objectives are to establish a secured, accurate and reliable national ID system in Bangladesh that serves as the basis for more efficient and transparent service delivery to the citizen. Specific objectives: Specific objectives of the project are: ▪ Supporting the BEC in issuing NID cards with robust security features. ▪ Developing the capacity to provide identity verification services, and ▪ Developing capacity over the longer term to begin to integrate the new NID system into a wide range of both public and private services. 06. Estimated Cost : (In lakh Taka) Original Latest Revised (a) Total 137919.00 188330.00 (b) Taka 1419.00 67837.50 (c) Foreign Currency 123 million SDR 105.36 million SDR (195 million US$) (153 million US$) (d) Project Aid (e) RPA 136500.00 120492.50 07. Date of Approval : PCP DPP (a) Original : 04/10/2011 (b) 1st Revised 29/06/2016 (c) 2nd Revised : On process Page 60 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) 08. Implementation Period : Date of Commencement Date of Completion (a) Original 01 July 2011 30 June 2016 (b) 1st Revised 01 July 2011 31 December 2017 nd (c) 2 Revised 01 July 2011 31 December 2018 (d) Actual 01 July 2011 31 December 2018 09. Financing Arrangement (Source-wise): Financing Agreement signed on July 21, 2011, IDA Credit No. 4938-BD. 9.1 Status of Loan/Grant a) Foreign Financing : Source (s) Currency Amount Nature Date of Date of Date of Closing as per in US $ (Loan/Grant/ Agreement Effective- Agreement (Million) supplier's/ ness credit) Original Revised 1 2 3 4 5 6 7 8 28 IDA Credit SDR (123 21 July 28 August 30 June 195 Loan February (WB) million) 2011 2011 2016 2018 b) GOB: (In lakh Taka) Total amount Loan Grant Cash Foreign Exchange 1 2 3 4 Original 1419.00 1419.00 1st Revised 27199.00 27199.00 2nd Revised 67927.50 67837.50 9.2 Utilization of Project Aid: (Source wise) (As of February 28, 2018) (In million) Source (s) Total Amount Actual Expenditure Unutilized Amount In US $ In Local In US $ In Local In US $ In Local Currency Currency Currency 1 2 3 4 5 6 7 IDA Credit (WB) 153.56 12049.25 106.64 8530.78 46.36 3518.47 9.3 Reimbursable Project Aid (RPA) : (In lakh Taka) R P A Amount Amount Amount Amount Remarks As per DPP As per Agreement Spent Claimed Re-imbursed 1 2 3 4 5 6 136500.00 123 million SDR 85307.71 89249.50 89249.50 Page 61 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) IMPLEMENTATION POSITION 01. Implementation Period: Implementation Period Actual Time Over-run Remarks as per PP Implementation (% of the original Original Latest period implementation Revised period) 1 2 3 4 5 Implementation time overrun 50% due to the delay starting of the project as per the provisions of the Financing Agreement and the World Bank's observation on Rules and Regulations. 30 June 31 December 31 December 50 % The project needed almost 30 months 2016 2018 2018 to enact the NID rules and regulations and made satisfactory to the IDA, thus the project needed additional 30 months to implement the project's overall activities and achieved the objectives. 02. Cost of the Project: (In lakh Taka) Actual Cost over-run Remarks Estimated Cost Description Expenditure (% of original cost) up to February Original Latest revised 28, 2018 1 2 3 4 5 6 TOTAL 137919.00 188330.00 103128.35 (+) 36.56 % TAKA 1419.00 67837.50 19620.64 (+) 4781 % RPA 136500.00 120492.50 83507.71 (-) 11.73 % 03. Project Personnel: Manpower Manpower Status of the existing manpower Employed Sanctioned employed Manpower Existing strength as per DPP during requirement for manpower Others Male Female execution O&M as per DPP for O & M 1 2 3 4 5 6 7 Officer (s) 11 (GoB) 10 11 06 07 03 Staff (s) 11 (GoB) 10 11 09 09 01 Technical Expert 64 58 64 51 56 02 (RPA) Technical Support 32 31 32 24 30 01 (RPA) Associate 14 (RPA) 11 14 9 10 1 Data Entry Operator 1130 1130 1130 1012 118 1130 (RPA) for field Page 62 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Offices Total : 1250 1262 1229 1124 126 04. Training of Project Personnel (Foreign/Local): Field of Provision as per PP Actual Training /Study Number of Man - Number of Man - Remarks tour/workshop/Seminar etc. person months person months 1 2 3 4 5 6 Local Training The project provide capacity building Capacity Building Training for training more than 1240 N/A 4261 N/A the provisioned NIDW and Project Staff number with less cost. Capacity Building Training for Enumerator/ Smart NID 1000 N/A 1000 N/A Distributor Subtotal local training 2240 5261 Foreign Training Study tour on Smart Card and LS LS 6 2.22 Malaysia, service delivery Singapore, (June 2013) Thailand 10th Government Discussion LS LS 1 0.14 Cambodia Forum on Electronic Identity (December 2013) Visit Oracle Headquarters in LS LS 3 1.2 California, USA (March 2014) Study Tour to Australia, LS LS 3 1.2 Singapore (April 2014) Study Tour to Germany, LS LS 4 1.3 Switzerland (May 2014) Study Tour to UK, France LS LS 4 1.3 (May 2014) Training on Procurement LS LS 1 0.70 Management under CPTU (March-April 2014) Workshop on Result Monitoring LS LS 1 0.20 Beijing, China and Evaluation (October 2015) Training on Procurement LS LS 3 2.30 ITCILO, Turin, Management in the Public Italy Sector (October 2015) Training in Procurement LS LS 1 0.70 CPTU, Management Bangladesh (January-February 2016) Training on Procurement LS LS 3 1.90 ITCILO, Turin, Management in the Public Italy Page 63 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Field of Provision as per PP Actual Training /Study Number of Man - Number of Man - Remarks tour/workshop/Seminar etc. person months person months Sector (October 2016) Conference on High-Security LS LS 1 0.17 Singapore Printing –Asia (December 2016) ID4D Impact Evaluation LS LS 1 0.34 USA Workshop Training on Foreign Aid LS LS 2 0.14 ERD, Management System Bangladesh (November 2017) Training on Foreign Aid LS LS 2 0.07 ERD, Management System Bangladesh (March 2018) Visit France LS LS 1 0.17 (January 2015) Visit France LS LS 1 0.27 (April) Visit China LS LS 1 0.27 (May) Sub total foreign 39 tour/training/workshop a. Foreign: A total of 18 training, workshop and study tour program arranged by the IDEA project on February 28, 2018, and 39 participants attended those program. b. Local: Various Capacity Building Training has been provided to the NIDW and project staffs. List of the training courses with a number of participants is attached as annex- C 05. Component-wise Progress (As per latest approved DPP): (In lakh Taka) Target (as per 2nd Actual Progress up to Reasons Revised DPP) February 2018 for Items of work (as per DPP) Unit Physical Physical deviation Financial Financial (Quantity) (Quantity) (±) ** Revenue Cost - A Salary of Officers (PD-1, DPD-2, AD-6, Officer Salary LS 11 officers 11 officers Asst. Prog.-2) = Total- 159.89 121.89 (38.00) 11 LS Salary of Staff (Office Staff Salary Asstt. cum Data Entry LS 5 staffs 5 staffs 22.22 15.22 (7.00) Operator-5 Allowances Officer and Staff LS - - (Officer's & Staff) Allowances, LS 146.45 93.45 (53.00) Travel & other Travel Cost LS - - allowances, LS 76.02 31.02 (45.00) Overtime Overtime/other LS - - Allowances allowances, LS 30.87 25.88 (4.99) Project Office Lease Office Rent LS 1,734.13 90 months 1,062.02 90 months (GoB + RPA), LS (672.11) Postage & related Postage, LS LS - - expenditures 24.13 11.63 (12.50) Page 64 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Target (as per 2nd Actual Progress up to Reasons Revised DPP) February 2018 for Items of work (as per DPP) Unit Physical Physical deviation Financial Financial (Quantity) (Quantity) (±) ** Telephone Telephone expenses, LS - - expenses LS 8.50 6.51 (1.99) Telex/ Fax/ Telex/ Fax/ Internet, LS - - Internet LS 22.97 10.26 (12.71) Registration/Tax Registration/Tax Token & Fitness Token & Fitness etc. LS - - 45.96 39.96 (6.00) etc. LS Water & related Water & related utility LS - - utility charges charges, LS 1.99 0.93 (1.06) Electricity & Electricity & related related utility LS - - utility charges, LS 555.44 405.44 (150.00) charges Fuel/ Petrol/ Gas/ Fuel/ Petrol/ Gas/ LS - - CNG CNG, LS 303.66 223.75 (79.91) Insurance /Bank Insurance /Bank LS - - Charge Charge 117.44 116.96 (0.48) Production, Printing & personalization & Distribution of ID distribution (upazilla) number 90 million 90 million 85,593.30 47,199.01 (38,394.29) cards of 90 million smart NID Cards Printing & Printing & Distribution of Distribution of Paper number 10 million - 10 million 760.00 (760.00) NID cards laminated NID cards Stationary/ Seal/ Stamp/ (Computer Stationery/Seal/St consumables, - HQ, Year - - amp 215.19 155.19 (60.00) NID registration & others, LS Communication Advertising & campaign management LS - - publicity 979.87 634.87 (345.00) firm Training - as and Training LS - - when necessary, LS 652.48 462.48 (190.00) Meeting/ Meeting/Workshop/Se Seminar/ LS 104 batch 104 batch minar, LS 78.01 64.31 (13.70) Conference Entertainment Entertainment Cost for - - - Cost officers and staffs 19.00 (19.00) Internet Charge and 536 536 VPN management VPN for upazillas, number upazila/tha upazila/th service fee BCC, BEC, Printing 2,686.84 1,884.34 (802.50) na ana Facility, LS Consultancy Individual LS - - Service Consultants/Firms 2,633.19 2,404.51 (228.68) Distribution of NID Honorarium/ 90 cards to citizens = 90 90 million Remuneration/ fee number million million 11,543.48 cards 961.01 (10,582.47) for services cards @15BDT/cards Page 65 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Target (as per 2nd Actual Progress up to Reasons Revised DPP) February 2018 for Items of work (as per DPP) Unit Physical Physical deviation Financial Financial (Quantity) (Quantity) (±) ** Honorarium for Honorarium/ Technical Expert, 110 Remuneration/ fee Associate and person 110 person 1,751.15 1,384.07 person (367.08) for services Technical Support for Data Center HR Firm - to deliver data entry operators for Upazilas (please Honorarium/ see footnote for 1130 1130 Fees/ person explanation) 1130 6,855.57 Operators 4,649.79 Operators (2,205.78) Remuneration persons, (18500/month/operato r) Internal Audit by the Audit fee LS - - - Private firm, LS 23.21 23.21 Other Operational Supplies & Cost (salary of the LS - - services driver, MLSS and 935.33 525.77 (409.56) cleaning services etc.) Vehicle Vehicle maintenance, LS - - maintenance LS 87.17 62.67 (24.50) Repair & Repair & maintenance maintenance of of computer & office LS - - computer & office 56.68 41.68 (15.00) equipment, LS equipment Repair, Card production maintenance & facility-SPP (includes LS - - 210.88 10.88 (200.00) refurbishment all facility) 9000 sqf. Subtotal A Revenue Cost>>>>>> 118,331.03 62,628.71 Capital Component - B Vehicle - for Project Vehicle 12 12 12 Office 800.40 800.40 - 1 DC, 1 1 DC, 1 DRS, 1 DRS, 1 call call center, center, 2000 iris 2000 iris IT Equipment, scanner, scanner, Computer & Accessories and LS 2000 finger 2000 Accessories 25,847.00 15,746.17 (10,100.83) Maintenance print finger scanner, print 816 scanner, barcode 816 reader barcode reader AFIS, AFIS, Various Productivity ORACLE, ORACLE, Software Software and LS BVRS, BVRS, 12,623.41 123.41 (12,500.00) maintenance Windows Windows etc. etc. Page 66 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Target (as per 2nd Actual Progress up to Reasons Revised DPP) February 2018 for Items of work (as per DPP) Unit Physical Physical deviation Financial Financial (Quantity) (Quantity) (±) ** Various machinery & Various machinery & LS - - office office equipment’s 214.30 68.78 (205.67) equipment’s Various office furniture & related items, Installation and Various furniture Commissioning of LS - - & accessories 164.21 93.25 (100.96) Workstation NIDW office setup at ETI Bhaban, etc. LS Allocation for NID Block Allocation LS - - - - - Service fund, LS CD-VAT 29,849.07 23,586.07 (6,262.85) Subtotal B Capital>>>>>> 69,498.39 40,418.08 (29,170.31) C. Contingency Cost 500.51 81.55 (419.03) Total Cost (A+B+C) in Lakh Taka >> 188,330.00 103,128.34 (85,291.66) ** IDEA project will continue until December 2018 thus the item wise cost is yet to expenses. After completing the project the hopefully the item wise cost and expenditure will be the same line/level with few exceptions. 06. Information regarding Project Director (s): Name & Full Part Responsible Date of Remarks Designation with pay Scale. time time for more than Joining Transfer one project 1 2 3 4 5 6 7 Akhtaruzzaman Siddique Brigadier General  No 03.07.2011 14.03.2013 As per the Pay Scale- 38565/- Govt. pay Saleem Ahmad Khan Scale 2009 Brigadier General  No 14.03.2013 30.07.2013 Pay Scale-38565/- Sultanuzzaman Md Saleh Uddin Brigadier General  No 30.07.2013 22.01.2017 As per the Pay Scale- 76100/- Govt. pay Mohammed Saidul Islam Scale 2015 Brigadier General  No 22.01.2017 28.02.2018 Pay Scale-76100/- 07. Procurement of Transport (in Nos.): Type of Number Procured Transferred to Transferred Condemned/ transport as per with date Transport to damaged Remarks P.P. Pool with date O & M with with date date 1 2 3 4 5 6 7 Car N/A - - - - 11 Jeep on After completion BEC will Jeep 11 N/A N/A 22.02.2015 of the project transfer to Microbus 1 1 Microbus vehicles will N/A N/A Govt. Page 67 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) on transfer to BEC Transport 15.04.2015 Pool Minibus N/A - - - - Bus N/A - - - - Pick-up N/A - - - - Truck N/A - - - - Motor Cycle N/A - - - - By-cycle N/A - - - - Speed Boat N/A - - - - Launch N/A - - - - Others N/A - - - - with name 08. Procurement of Goods, Works and Consultancy Services: 08.1 Goods & Works of the Project costing above Tk. 200.00 lakh. and Consultancy above Tk. 100.00 lakh: Date of completion of Tender/Bid/Proposal Cost Tender/Bid/Proposal works/services and Description of (in crore Taka) supply of goods procurement Contract (goods/works signing/ /consultancy) As per Invitation As per Contracted value L.C Actual as per bid document PP date contract opening date 1 2 3 4 5 6 7 G2: Supply, Installation, 59.16 USD 7324628 + 20-Nov-13 07-Jul-14 30-Jun-15 30-Jun-15 and Maintenance of BDT 5680000 Disaster Recovery System for Bangladesh (Eqv BDT-57.51) Election Commission G4: Production and 796.76 USD 28-Apr-14 14-Jan-15 30-Jun-16 30-Jun-17 Distribution of Smart 20442603.09 + NID cards for Citizens of Euro 53043098.81 Bangladesh + BDT 763657945.37 (Eqv BDT- 796.27) G5: Supply, Installation, 38.76 USD 4232400 + 26-Dec-13 09-Jul-14 30-Jun-16 30-Sep-15 and Maintenance of BDT 13543680 Decentralized (Eqv BDT-34.25) Technology Infrastructure G7: Supply, Installation, 7.54 BDT 2.16 19-Mar-14 30-Dec-14 30-Jun-15 25-Jun-15 and Maintenance of VC System and Call Center for Bangladesh Election Commission G8: Utility vehicles for 6.909 BDT 7.62 09-Dec-14 22-Feb-15 30-Jun-16 20-May- project & regional 15 offices G11: Supply, 42.43 USD 3893149.84 17-Dec-13 11-Dec-14 30-Jun-16 30-Jun-16 installation, and + maintenance of AFIS BDT System for Disaster 38431935.40 Page 68 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Date of completion of Tender/Bid/Proposal Cost Tender/Bid/Proposal works/services and Description of (in crore Taka) supply of goods procurement Contract (goods/works signing/ /consultancy) As per Invitation As per Contracted value L.C Actual as per bid document PP date contract opening date Recovery System (Eqv BDT-34.11) G12: Oracle Support 29.56 BDT 28.12 19-Mar-14 30-Jun-16 30-Jun-16 Service for Data Center G13: AFIS Support 7.161 BDT 3.28 25-Aug-14 30-Jun-16 30-Jun-16 Service for Data Center G21: Supply of 10-Print 38.67 BDT 10.10 21-Sep-17 28-Nov-17 20-12-17 28-Feb-18 Fingerprint Scanners and 15-Mar- IRIS Scanners 18 G28: Procurement of 2.24 BDT 2.19 11-Oct-17 06-Dec-17 20-Dec- 20-Dec-17 Barcode Reader 17 NCS1: Establishment of 25.83 USD 18-Nov-15 29-May-16 31-Dec- 30-Nov- VPN and Maintenance 3,071,311.05 + 16 17 of VPN Service for BEC BDT 5,660,000.40 (Eqv BDT-24.67) NCS3: HR Firm- to 9.12 BDT 3.92 + 30-Jul-15 21-Dec-15 28.02.17 28.02.17 deliver Data-entry BDT 3.04 + 31.12.17 31.12.17 Operators for Upazillas BDT 0.61 28.02.18 28.02.18 (under Dhaka and Total: 7.56 Faridpur Regions) NCS4: HR Firm- to 9.42 BDT 4.19 + 30-Jul-15 21-Dec-15 28.02.17 28.02.17 deliver Data-entry BDT 3.38 + 31.12.17 31.12.17 Operators for Upazillas BDT 0.67 28.02.18 28.02.18 (under Barisal and Total: 8.24 Khulna Regions) NCS5: HR Firm- to 9.80 BDT 4.56 + 30-Jul-15 21-Dec-15 28.02.17 28.02.17 deliver Data-entry BDT 3.54 + 31.12.17 31.12.17 Operators for Upazilas BDT 0.70 28.02.18 28.02.18 (under Sylhet and Total: 8.79 Mymensingh Regions) NCS6: HR Firm- to 9.22 BDT 4.08 + 30-Jul-15 21-Dec-15 28.02.17 28.02.17 deliver Data-entry BDT 3.29 + 31.12.17 31.12.17 Operators for Upazilas BDT 0.56 28.02.18 28.02.18 (under Comilla and Total: 8.02 Chittagong Regions) NCS7: HR Firm- to 10.70 BDT 4.83 + 30-Jul-15 21-Dec-15 28.02.17 28.02.17 deliver Data-entry BDT 3.78 + 31.12.17 31.12.17 Operators for Upazillas BDT 0.75 28.02.18 28.02.18 (under Rajshahi and Total: 9.35 Rangpur Regions) S1: Project Management 21.872 USD 1377579 + 28-Jan-11 28-Jan-14 11-Sep- 11-Sep-16 Support Consultancy BDT111791148 16 (PMC) Firm S2: Strategic 21.872 BDT 143750000 28-Jan-11 26-Nov-13 30-Sep- 30-Nov- Communication 16 17 Approach (SCA) Firm S8: Procurement 2.934 02-Jun-11 01-Jan-12 31-Dec- 31-Oct-17 Consultant (national) 18 Page 69 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Date of completion of Tender/Bid/Proposal Cost Tender/Bid/Proposal works/services and Description of (in crore Taka) supply of goods procurement Contract (goods/works signing/ /consultancy) As per Invitation As per Contracted value L.C Actual as per bid document PP date contract opening date S11: Financial 1.288 02-Jun-11 01-Feb-13 31-Dec- 30-Apr-17 Management Specialist 18 S12: IT System 1.529 28-Jun-11 16-Nov-12 31-Dec- 28-Feb-18 Consultant 18 8.2 Use of Project Consultant (s) (Foreign/Local): Name of the Field Approved man month Actual man Remarks month utilized As per PP As per contract 1 2 3 4 5 Legal Consultant - Sr. 60 days 60 days 60 days Legal Consultant - Jr. 60 days 60 days 60 days Software development, LS - - Has not been procured maintenance & operations Cost Recovery Consultant 60 pm - - Has not been procured - national Consultancy Services for LS Has not been procured Db enhancement, Procurement Specialist 85 pm 63 pm 60 pm (national) Procurement Specialist 10 pm 10 pm 10 pm Service received 40 days (international) spread over 10 months M&E Specialist 2 pm - - Has not been procured FM Specialist 85 pm 71 pm 63 pm IT System Consultant 85 pm 69 pm 69 pm Database Expert 75 pm 48 pm 37 pm Hardware Engineer 85 pm 62 pm 62 pm 60 pm Procurement process has Networking Expert been frustrated three times Asset Management 85 pm 64 pm 64 pm Cosultant/ Jr. Consultant (national) HR Consultant/ Jr. 85 pm 68 pm 68 pm Consutant (national) M&E Consultant - Jr. 85 pm 68 pm 68 pm Local Communication 85 pm 68 pm 68 pm Consultant - Jr. Local Legal Consultnat 30 Days 2 pm 2 pm Service received 15 days (international) spread over 2 months a) Foreign: 2 Consultants Page 70 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) 1. Legal Consultant (International) 2. Procurement Consultant (International) b) Local : 11 Consultants in different periods 1. Legal Consultant - Sr. 2. Legal Consultant - Jr. 3. Procurement Specialist 4. FM Specialist 5. IT System Consultant 6. Database Expert 7. Hardware Engineer 8. Asset Management Cosultant/ Jr. Consultant 9. HR Consultant/ Jr. Consutant 10. M&E Consultant - Jr. Local 11. Communication Consultant - Jr. Local 08. Construction/Erection/Installation Tools & Equipment: Description of Quantity (as Quantity Transferred Disposed off as items per PP) procured to per rule with Balance Remarks with date O & M with date date 1 2 3 4 5 6 7 Workstation 1200 1200 1200 1187 13 25.08.2015 10/09/15-19/03/18 UPS 1200 1200 1200 1160 40 25.08.2015 10/09/15-19/03/18 Document 1200 1200 1200 1109 91 Scanner 25.08.2015 10/09/15-19/03/18 Digital Camera 1200 1200 1200 1041 159 25.08.2015 10/09/15-06/12/17 Finger print 1200 1200 1200 1038 162 Scanner 25.08.2015 10/09/15-06/12/17 Signature Pad 1200 1200 1200 1040 160 25.08.2015 10/09/15-06/12/17 Receipt Printer 1200 1200 1200 1037 163 25.08.2015 10/09/15-06/12/17 Mitsubishi Pajero 11 11 11 11 0 Sports Jeep 27/04/2015 27/04/2015 &13/05/2015 &13/05/2015 Microbus 1 1 1 1 0 26/04/2015 26/04/2015 10-Print Finger 2000 2000 2000 1626 374 Print Scanners 15/03/2018 16/04/2018- 19/04/2018 IRIS Scanners 2000 2000 2000 1626 374 15/03/2018 16/04/2018- 19/04/2018 Barcode Reader 816 816 816 710 106 20/12/2017 16/04/2018- 19/04/2018 Rack (PDU, Key, 590 590 590 590 0 Royal Bolt, Fan) 07/03/2017 07/03/2017 Page 71 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Description of Quantity (as Quantity Transferred Disposed off as items per PP) procured to per rule with Balance Remarks with date O & M with date date Router 590 590 590 590 0 07/03/2017 07/03/2017 SIM & SIM KIT 590 590 590 590 0 07/03/2017 07/03/2017 UPS Converter 590 590 590 590 0 07/03/2017 07/03/2017 Console Cable 590 590 590 590 0 07/03/2017 07/03/2017 UTP Patch Cord 590 590 590 590 0 07/03/2017 07/03/2017 Firewall 2 2 2 2 0 10/08/2015 10/08/2015 Call Center 1 1 1 1 0 System 27/05/2015 27/05/2015 Enterprise 1 1 1 1 0 Communication 27/05/2015 27/05/2015 System Soft IP Phone 10 10 10 10 0 27/05/2015 27/05/2015 Short Message 1 1 1 1 0 Service gateway 27/05/2015 27/05/2015 Software Video 1 1 1 1 0 Conferencing 27/05/2015 27/05/2015 Solution Software Call center 1 1 1 1 0 Application 27/05/2015 27/05/2015 Server Enterprise 2 2 2 2 0 Communication 27/05/2015 27/05/2015 Server SMS Application 2 2 2 2 0 Server 27/05/2015 27/05/2015 Video 1 1 1 1 0 Conferencing 27/05/2015 27/05/2015 Application server Head 20 20 20 20 0 Phones/Head Set 27/05/2015 27/05/2015 Web Camera 20 20 20 20 0 27/05/2015 27/05/2015 Television 2 2 2 2 0 27/05/2015 27/05/2015 Enterprise AFIS 1 1 1 1 0 Solution 22/07/2015 22/07/2015 Blade 3 3 3 3 0 Chassis/Enclosure 22/07/2015 22/07/2015 System Blade Server 48 48 48 48 0 22/07/2015 22/07/2015 Page 72 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Description of Quantity (as Quantity Transferred Disposed off as items per PP) procured to per rule with Balance Remarks with date O & M with date date Server Rack 1 1 1 1 0 22/07/2015 22/07/2015 Database & 1 1 1 1 0 Storage Solution 22/07/2015 22/07/2015 Smart Card 10 10 10 10 0 Printer (Software 31/03/15 31/03/15 Datacard Mx6100 System Card Mgt. System 1 1 1 1 0 20/04/2015 20/04/2015 Packaging & 1 1 1 1 0 Transportation 20/04/2015 20/04/2015 Module Inventory 1 1 1 1 0 Management 20/04/2015 20/04/2015 Module Key Mgt. System 1 1 1 1 0 20/04/2015 20/04/2015 Nid Citizens 1 1 1 1 0 Portal 20/04/2015 20/04/2015 Card 1 1 1 1 0 Personalization 20/04/2015 20/04/2015 System Desktop 14 14 14 14 0 Workstation 03/08/2015 03/08/2015 Workstation LCD 4 4 4 4 0 Display 03/08/2015 03/08/2015 Multi-Monitor 2 2 2 2 0 Desktop 03/08/2015 03/08/2015 Monitor for 18 18 18 18 0 Desktop 03/08/2015 03/08/2015 Bar Code Scanner 50 50 50 1 49 03/08/2015 03/08/2015 Bar Code Reader 2 2 2 2 0 03/08/2015 03/08/2015 Wireless 1D Bar 20 20 20 13 7 Code Scanner 03/08/2015 03/08/2015 Label Printer- 50 50 50 26 24 Zebra 03/08/2015 03/08/2015 Document 12 12 12 7 5 Printer-Epson 03/08/2015 03/08/2015 LCD Display 4 4 4 4 0 Unit-Samsung48" 03/08/2015 03/08/2015 Smartcard Reader 50 50 50 20 30 03/08/2015 03/08/2015 Load Balancer-HP 3 3 3 3 0 03/08/2015 03/08/2015 Page 73 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Description of Quantity (as Quantity Transferred Disposed off as items per PP) procured to per rule with Balance Remarks with date O & M with date date PKI & LDAP 2 2 2 2 0 Server-HP 03/08/2015 03/08/2015 DMZ Spare-HP 1 1 1 1 0 03/08/2015 03/08/2015 Signing Server- 2 2 2 2 0 ProLiant 03/08/2015 03/08/2015 Application 8 8 8 8 0 Server-HP 03/08/2015 03/08/2015 Mail/NTP Server 1 1 1 1 0 (DMZ)-HP 03/08/2015 03/08/2015 HSM Module for 2 2 2 2 0 KMS 03/08/2015 03/08/2015 Database Server- 2 2 2 2 0 HP 03/08/2015 03/08/2015 Rack Enclosure & 2 2 2 2 0 Accessories 03/08/2015 03/08/2015 Server Farm 2 2 2 2 0 Switch- Cisco 03/08/2015 03/08/2015 Management 1 1 1 1 0 Switch-Cisco 03/08/2015 03/08/2015 Perso Center 2 2 2 2 0 Switch-Cisco 03/08/2015 03/08/2015 DMZ Switch- 2 2 2 2 0 Cisco 03/08/2015 03/08/2015 Antivirus for 25 25 25 25 0 Workstations- 03/08/2015 03/08/2015 MEPS Inland 1 1 1 1 0 Transportation 03/08/2015 03/08/2015 Storage 1 1 1 1 0 VNX5100 06/08/2015 06/08/2015 Storage Backup 1 1 1 1 0 EMC DD160 06/08/2015 06/08/2015 Shredding System 5 5 5 5 0 HSM 450.2 08/12/2015 08/12/2015 Online UPS Railo 1 1 1 1 0 MPS200 200KVA 08/12/2015 08/12/2015 Power Generator 1 1 1 1 0 APD 275 08/12/2015 08/12/2015 275KVA AVR Tenzen 1 1 1 1 0 Brand 250KVA 08/12/2015 08/12/2015 SBW-250 Vault for Secure 1 1 1 1 0 Storage of Cards 20/11/2016 20/11/2016 Switch ( Sisco 1 1 1 1 0 Catalyst2960) 24/10/16 24/10/16 Page 74 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Description of Quantity (as Quantity Transferred Disposed off as items per PP) procured to per rule with Balance Remarks with date O & M with date date CCTV System- 1 1 1 1 0 Xenar CDI-650M 24/10/16 24/10/16 Customization of 1 1 1 1 0 Personalization 24/10/16 24/10/16 Center Cat 6UTP Cable 1 1 1 1 0 & Patch Cords, 24/10/16 24/10/16 Modular Jack, Etc. Access Control- 8 8 8 8 0 Anviz 24/10/16 24/10/16 Air Conditioner- 9 9 9 9 0 1 Unusable General 5 Ton 24/12/12 & 24/12/12 & 24/10/16 24/10/16 Air Conditioner- 2 2 2 2 0 General 4 Ton 07/02/2017 07/02/2017 Air Conditioner- 10 10 10 10 0 1 Unusable General 3 Ton 24/10/16 24/10/16 Air Conditioner- 1 1 1 1 0 General 2.5 Ton 03/09/2012 03/09/2012 Air Conditioner- 17 17 17 17 0 General 2 Ton 24/07/2013- 24/07/2013- 24/10/2016 24/10/2016 Air Conditioner- 6 6 6 6 0 1 Unusable General 1.5 Ton 24/07/2013- 24/07/2013- 16/05/2014 16/05/2014 Air Conditioner- 1 1 1 1 0 General 1Ton 16/05/14 16/02/17 Auto Fire 1 1 1 1 0 Fighting System 24/10/16 24/10/16 Grounding 2 2 2 2 0 24/10/16 24/10/16 Dehumidifier- 4 4 4 4 0 Whitehouse 24/10/16 24/10/16 Westing Disaster Recovery 01 package 01 package 01 package 01 package 0 Copy Attach System (Supply 20/11/14 20/11/14 installation and maintenance) Laptop 35 35 35 13 22 23/08/2015, 23/08/2015- 24/09/2016, 07/02/2017. 24/12/2017. Photocopier 4 4 4 4 0 Machine 02/11/2014 & 02/11/2014 & 24/12/2017 24/12/2017 Multimedia 11 11 10 1 10 Projector 22/05/2016 & 22/05/2016 24/12/2017 Sound System 10 10 10 0 10 24/12/2017 Page 75 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Description of Quantity (as Quantity Transferred Disposed off as items per PP) procured to per rule with Balance Remarks with date O & M with date date Laser Printer 14 14 10 6 8 11/05/2014- 11/05/2014- 24/12/2017 18/03/2018 Color Printer 6 6 6 6 0 11/05/2014- 11/05/2014- 20/09/2015 25/04/18 C. FINANCIAL AND PHYSICAL PROGRAMME: 01. (a) Original and revised schedule as per DPP: (In lakh Taka) Financial Financial provision & physical target as Financial provision & physical target as per Year per original DPP latest revised DPP Total Taka P.A. Physical Total Taka P.A. Physical % % 1 2 3 4 5 6 7 8 9 Year 1 July 2011- 13049.18 624.88 12424.30 9.47% 64.64 0.00 64.64 0.04% June 2012 Year 2 July 2012- 12254.42 183.71 12070.71 8.89% 714.09 122.48 591.61 0.38% June 2013 Year 3 July 2013- 38810.38 193.13 36817.25 28.14% 4338.77 156.32 4182.45 2.31% June 2014 Year 4 July 2014- 36916.09 203.23 36712.86 26.77% 31730.48 153.37 31577.11 16.84% June 2015 Year 5 July 2015- 36888.39 214.05 36674.88 26.75% 12735.02 175.53 12559.49 6.76% June 2016 Year 6 July 2016- 0.00 0.00 0.00 33242.81 10997.94 22244.87 17.65% June 2017 Year 7 July 2017- 0.00 0.00 0.00 64875.73 15603.00 49272.73 34.44% June 2018 Year 8 July 2018- 0.00 0.00 0.00 40718.86 40718.86 0.00 21.61% December 2018 Total 137919.00 1419.00 136500.00 100% 188420.40 67927.50 120492.90 100% Page 76 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) (b) Revised ADP (RADP) allocation and progress: (In lakh Taka) Financial Revised Allocation & target Taka Expenditure & physical progress Year Total Taka P.A. Physic release Total Taka P.A. Physic al % al % 1 2 3 4 5 6 7 8 9 10 Year 1 July 2011- 1229.00 15.00 1214.00 0.75 0.00 64.64 0.00 64.64 0.04 June 2012 Year 2 July 2012- 3218.00 184.00 3034.00 1.97 184.00 714.09 122.48 591.61 0.44 June 2013 Year 3 July 2013- 27920.00 328.00 27592.00 17.06 327.50 4338.77 156.32 4182.45 2.55 June 2014 Year 4 July 2014- 50220.00 220.00 50000.00 30.68 220.00 31730.48 153.37 31577.11 19.38 June 2015 Year 5 July 2015- 55157.00 4669.00 50488.00 33.69 4779.00 12735.02 175.53 12559.49 7.78 June 2016 Year 6 July 2016- 39027.00 11392.00 27635.00 23.84 11392.00 33242.81 10997.94 22244.87 20.31 June 2017 Year 7 July 2017- 60509.00 15603.00 44906.00 36.96 8198.67 16449.23 8035.00 8414.23 10.05 June 2018 Year 8 July 2018- December 2018 Page 77 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) D. ACHIEVEMENT OF OBJECTIVES OF THE PROJECT: Reasons for the Objectives as per PP Actual achievement shortfall, if any The Project Development The project established a secure, accurate and reliable The IDEA project Objective is to establish a national ID system in Bangladesh that serves as the basis for has not achieved secure, accurate and reliable more efficient and transparent service delivery. the production and national ID system in distribution of 90 Achievement of the Specific objectives are as under: Bangladesh that serves as the million card by the basis for more efficient and 1. Necessary IT infrastructure has been established for the initial extended transparent service delivery. NID services, which includes a data center (housed at project period 28 the Bangladesh Computer Council), a disaster recovery February 2018 due Specific objectives are: site (housed at the BEC). to the failure of its 2. Election Commission provided identity verification supplier Oberthur ▪ Supporting the BEC in services to 85 agencies (17 public and 68 private Technologies. The issuing ID cards with agencies) 24/7 basis where the target was 4 (2public and project period has robust security features 2 private). Over 325 million successful hits for identity been extended authentication have been made by the user agencies. further up to Detailed at Annex-A December 2018 to ▪ Developing the capacity to 3. Since September 1, 2015, fees for NID correction and complete the task. provide identity replacement of lost NID cards are being collected from Hopefully, by the verification services the citizens through the different banks which are being end of December deposited to the government exchequer. As of June 30, 2018, the project ▪ Developing capacity over 2018, a total of TK 136,73,06,802.35 has been collected will achieve the and deposited. target. the longer term to begin to 4. EC established a decentralized technological integrate the new ID infrastructure in the field level election offices (536 system into a wide range of UZ/Th election offices) through IDEA project. IDEA both public and private project also ensures dedicated data connectivity within services EC head Quarter and field offices (516 offices) through VPN. IDEA also established a call center for the EC and the call center is functioning regularly. 5. Issuance of 90 million ID cards with robust security features is going on as on June 30, 2018, a total of 40.39 million cards have been personalized and 39.67 million have been delivered up to upazila level and 29.79 million smart NID card has been distributed to citizens. Detailed at Annex-B 6. EC developed the capacity to integrate the new ID system into public and private services. IDEA project provided training in different level officers and staffs in different capacity development courses to ensure the development of the institutional capacity for service delivery. As of now, IDEA provided training to 4261 officials of EC, NIDW, and IDEA. Detailed at Annex- C 7. EC provided guidance and technical assistance to develop the capacity of the agencies to perform NID authentication services using EC database. Various agencies also develop their capacity for biometric verification ensuring NID authentication services. 8. A biometric dataset of over 104 million citizens has been developed. Over 98% of the population of 18 years of age and above have already been covered. Besides, the NIDW has started registering individuals of 15-18 years of age from July 2015. Page 78 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) 9. The legal and regulatory framework for the NID system has been established. E. BENEFIT ANALYSIS 01. Project Out-put: Target & Achievements Core Unit of Values PDO Level Results Indicators Baseline Measure Target Achievement Indicator 1: Number of citizens having access to secure, Number 0 80 40.39 reliable means of identification (Million) Indicator 2: Number of women among number of Number citizens having access to secure reliable means of 0 40 19.80 (Million) identification Indicator 3: Number of public/private institutions regularly using electronic identity verification for their Number 0 4 85 service delivery Indicator 4: Number of public/private institutions using off-line identity verification for their service delivery Number - 4 0 using smart NID cards Indicator 5: Number of citizens’ identity Number - 7 70 electronically verified (Million) Intermediate Results Indicators Component 1: National Identification System and Services Intermediate Result (Component 1.1): Legal & regulatory framework established for the management of the NID system Intermediate Result Indicator 1.1.1: Operational Yes/No None Yes Yes procedures for the management of NID Wing introduced Intermediate Result Indicator 1.1.2: Regulatory and operational guidelines for NID Wing and verification Text None Yes Yes service issued Component 2: IT Operations and Management Intermediate Result (Component 2.1): IT infrastructure for ID system developed and made operational Intermediate Result Indicator 2.1.1: Bangladesh Election Commission (BEC) Data Center (DC) and Yes/No None Yes Yes Disaster Recovery System established Intermediate Result Indicator 2.1.2: Personalization Number - 1 1 Center for smart NID cards established. Intermediate Result (Component 2.2): Reliable data communication network through created a virtual private network Intermediate Result Indicator 2.2.1: Number of Upazila server stations connected through VPN and capable of Number 0 516 516 NID registration and updating of information Intermediate Result (Component 2.3): Usage of NID card by social services for authentication improved Intermediate Result Indicator 2.3.1: Number of social protection programs utilizing NID to verify the correct Number 0 5 3 beneficiaries. Component 3: Capacity Building, Communication and Overall Project Management Intermediate Result (Component 3.1): Technical and management capacity of the NIDW strengthened Intermediate Result Indicator 3.1.1: Staff trained in Number 0 2240 4261 operation and management of NIDW. Intermediate Result Indicator 3.1.2: Staff recruited for NID Wing Number 0 71 43 Intermediate Result (Component 3.2): Citizen awareness is generated through an effective communication mechanism Page 79 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Target & Achievements Core Unit of Values PDO Level Results Indicators Baseline Measure Target Achievement Intermediate Result Indicator 3.2.1: Orientation sessions organized for Upazila level staff of the Election Number - 60 0 Commission for community mobilization on NID system Intermediate Result Indicator 3.2.2: Agencies satisfied using the NID verification services Percent - 70 71 Intermediate Result Indicator 3.2.3: Citizens satisfied using the smart NID cards Percent - 70 93.2 02. Cost / Benefit: Item Estimated Actual (1) Benefit cost ratio of the project (i) Financial N/A (ii) Economic (2) Internal Rate of Return (i) Financial N/A (ii) Economic 03. Please give reasons for the shortfall, if any, between the estimated and actual benefit: N/A Page 80 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) F. MONITORING AND AUDITING 0.1 Monitoring: (a) Ministry / Agency: As an executing agency Election Commission directly monitored the project. Secretary Election Commission Secretariat monitored the progress and activity regularly by reviewing the fortnightly, monthly, quarterly and annual reports. Secretary Election Commission secretariat also presided the ADP review meeting to monitor the progress and activity of the project. Project Steering Committee and Project Implementation Committee monitor and review the activity, progress of the project and provided various guidance for better implementation and strategic directions. (b) IMED: IMED reviewed monthly, quarterly and annual reports regularly to monitor the progress and activity of the project. Besides this IMED visited/monitored the project twice at the time of project extension. Name & designation Date of Identified of the Recommendations Project Initiatives Inspection Problems inspecting official 1 2 3 4 5 ▪ Immediately after approval of the ▪ The Project Amended the extension proposal project has to DPP and took approval make an inter-sectoral adjustment from the competent in DPP or amend the project authority document/DPP. ▪ To implement all the activities of ▪ The project revised the the project in the extended period, action plan and shared the action plan will be amended. with IMED as per RDPP. Sufia The revised action plan will be sent Zakaria, 16/09/2015 to all concerned including IMED. Director, ▪ Without the approval of the IMED appropriate authorities, the cost of any DPP cannot be extended beyond the authorized DPP. ▪ Project completion report will be submitted to IMED within 03 months of completion of the project. Page 81 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Name & designation Date of Identified of the Recommendations Project Initiatives Inspection Problems inspecting official ▪ Immediately after approval of the ▪ The project took initiative extension proposal project has to for the 2nd revision of the make an inter-sectoral adjustment DPP of IDEA project in DPP or amend the project which is under document/DPP. consideration of planning ▪ Before the eleventh parliamentary commission. elections, the production and ▪ The project took action to distribution of 9 crore smart ID complete the production cards for the citizens will have to be and distribution of 9 crore completed. If the smart ID card is smart ID cards for the not delivered within the stipulated citizens before the time, the Election Commission will eleventh parliamentary have to be informed the next action. elections. ▪ The following information ▪ The number of ID cards regarding smart cards to be delivered from France forwarded to IMED. How many and China has been Smart ID cards found from France informed the IMED under this project and how many ▪ The detailed information cards were imported from other regarding amount countries as the second source released by the World ▪ So far, the detailed information Bank and the amount of regarding amount released by the money spent from RPA World Bank and the amount of has been provided to money spent from RPA is to be IMED Dr. Md. provided to IMED ▪ Shifting information and Mashiur ▪ When the Personalization Center is dateline of the Rahman, being transferred from the Personalization Center 14/12/2017 Honorable Prime Minister's Tran from the Honorable Director General, Vander to the Nirbachon Bhaban is Prime Minister's Tran IMED to be informed. Vander to the Nirbachon ▪ The maintenance plan after the Bhaban has been warranty period has ended of the informed the IMED. Personal Machin which has been ▪ The maintenance plan procured under IDEA project for after the warranty period the personalization of smart ID has ended of the Personal cards is to be informed. Machin was informed to ▪ To implement all the activities of the IMED. the project in the extended period, ▪ The action plan has been the action plan will be amended. amended and the revised The revised action plan will be sent action plan has been to all concerned including IMED by forwarded to all one month. concerned including ▪ Without the approval of the IMED. appropriate authorities, the cost of ▪ Project Completion any DPP cannot be extended Report will be submitted beyond the authorized DPP. to IMED after completion ▪ Project completion report will be of the project. submitted to IMED within 03 months of completion of the project. (c) Others: (Please specify) Monitoring and Review of the IDEA project were undertaken by WB through different Implementation Page 82 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Support Mission. At the time of mission, WB team provided guidance, tracking the progress, monitor and supervised the activities, procurement process. So far 9 implementation support mission has been conducted by the WB task team. Page 83 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) 0.2. Auditing during and after Implementation: 2.1. Internal Audit: Period of Audit Date of submission Major findings/ Whether objections of Audit Report objections Resolved or not. 1 2 3 4 • No Internal Audit has been taken place during FY-2011-2012 to FY-2016-2017 2.2. External Audit: Audit Date of Major findings/ Whether objections period submission objections Resolved or not. of Audit Report 1 2 3 4 Bank interest not deposited in to govt. Bank interest deposited to govt. ex account tk. 3,76,938.00 chequer and the observation resolved FY- Value of P.O/bank draft/proposal Out of BDT 42,100.00, ECS deposited 2011-2012 26.11.2012 order from different applicants not yet BDT 24,200.00 and BDT 17,900.00 sent deposited in to govt. account tk. to senior Post master for encashment. As 42,100.00 such objection dropped. Expenditure incurred without The project obtained post-facto authorization letter tk. 65.44 lakh approval and authorization for the expenditure of FY 2011-2012 and the observation resolved FY- 23.12.2013 VAT was less deducted from the Project explained the reason including 2012-2013 consultant & supplier tk. 1,79,941.00 RADP authorization, procurement plan, and other activity. As such objection dropped. Loss of Govt. revenue due to non- Project replied with NBR clarification deduction of income tax from letter where mentioned that this was tax suppliers bill tk 1,22,28,157.00 exempted supply. But FAPAD did not FY- agree with NBR. Project requested to 2013-2014 31.12.2014 drop this objection. However, this objection is yet to settle. Undue privilege gave to the supplier The project paid 100% contract price as for 100% contract price paid in per the contract agreement and that was advance violating STD’s order tk explained to auditor and objection 28,12,47,631.00 dropped as well Expenditure incurred for Air Ticket Project explained the reason and given a without inviting open tender/verifying commitment that project will maintain competitive market price tk. in the future as per their suggestion. 39,83,429.00 After giving a reply, No further query was given and the objection was resolved Irregular advance payment of foreign Project replied that advance payment currency equivalent to the contractor was made against equivalent advance violating system of LC tk. payment guarantees as per contract and 126,88,18,857.00 project follow the world bank guideline for making the contract. As such objection dropped. Revenue loss due to less/non- Project deposited IT and VAT tk Page 84 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Audit Date of Major findings/ Whether objections period submission objections Resolved or not. of Audit Report realization of IT & VAT from the 26,46,998.20 and sent challan copy to Consultant tk. 26,46,998.20 the auditor. FY- Govt. revenue loss due to the non- Project deposited said VAT and IT 2014-2015 31.12.2015 realization of IT and Vat from C&F before the objection raised. After agent Commission tk. 14,14,881.00 showing the evidence i.e challan, the objection was dropped Expenditure incurred over Project replied that excess expense Development project proposal (DPP) incorporated into proposed DPP while provision expenditure made. Therefore objection dropped. VAT & IT not imposed upon the Project deposited VAT & IT Tk contractors/suppliers tk. 2,41,066.65 2,41,066.65 and sent challan copy to the auditor and the objection was dropped. FY- Excess payment was made for staying The project made payment as per 2015-2016 29.12.2016 excess time beyond Official order on official tour order. Project replied that to account of foreign tour tk. auditors with supporting documents. 2,36,724.00 Nevertheless, this objection yet to be resolved. Expenditure incurred in connection to In order to engagement of public and contract signing ceremony event at private organization, this was one of the RBDWG Hotel Radisson is not major milestones of the project. All justified tk 7,47,640.30 pront media and hogh officials were there. After explaining the reason, no further query raised. Misuse of project money by using of The project got post facto approval of (12-02)= 10 vehicles beyond the the incurred expense and broad sheet direction/provision of DPP and reply is being prepared for FAPAD. regional/field offices suffered for performing their normal activities tk 40,31,642.00 Expenditure incurred for repair& This is rendered advance in relation to maintenance of 05 no’s vehicle the distribution of smart NID card which FY- beyond the delegation of financial is being adjusted after the distribution of 2016-2017 19.12.2017 power of development project tk. the smart cards. However, broad sheet 3,45,954.00 reply is being prepared for FAPAD. Advance payment made for training Resolved purpose violation of the financial power tk. 24,55,200.00 Expenditure incurred for procuring Project explained the reason and Air ticket without inviting any emergency project also committed that Tender/Quotation tk. 10,80,800.00 project will maintain in the future as per their suggestion. No further query was given and the objection was resolved Expenditure incurred for procuring The project got post facto approval huge nos. stationary items (with through the revised RADP. The project computer accessories) beyond the described the fact and the objection was respective Economical Code & dropped. Allocated Budget tk. 21,35,380.00 Advance payment made for smart This is rendered advance payment to OT Card Distribution lying unadjusted till for smart NID card and the broad sheet date of audit tk. 1,26,87,855.00 reply is being prepared for FAPAD. Excess expenditure incurred for Project got post facto approval through purchasing fuel (Petrol, Gas/CNG) the revised RADP. The project Page 85 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Audit Date of Major findings/ Whether objections period submission objections Resolved or not. of Audit Report over the Budget provision tk. described the fact and the objection was 16,06,194.00 dropped. Page 86 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) G. DESCRIPTIVE REPORT 1. General Observations/Remarks of the Project on: 1.1 Background 1.1.1 The Government of Bangladesh has made improvement of service delivery, particularly through the expanded use of information and communication technologies, as a major thrust of its effort to improve governance and counter corruption. It is implementing a broad Digital Bangladesh agenda which has translated into a broad array of ICT applications being used in the public sector as well as the development of core technical capacity to support the utilization of ICT through the increase in connectivity. In particular, it has set up information centres in all 4501 Unions, the lowest administrative unit in the country, which has increased use of ICT by citizens in accessing public services. The gains through utilization of ICT have yielded perhaps the most prominent governance improvements in Bangladesh in recent years. The Digital Bangladesh agenda has enjoyed the wide public support and created high expectations for an improvement in the State’s performance, particularly in how it interfaces with citizens. 1.1.2 Increased use of ICT allows for greater efficiency and transparency as well as reduction of opportunities for corruption. The combination of these potential gains and the Government’s commitment make it an area of particular opportunity, particularly in the context of continuing sh ortcomings in the State’s overall performance in Bangladesh. Bangladesh’s impressive economic and social progress in the past decade has been mainly due to the industry of its people rather than the mobilization of the capacity of the State. Yet, as is noted in the current 2nd National Strategy for the Acceleration of Poverty Reduction, the State should play a more effective role in the delivery of essential services to sustain and accelerate these gains. In addition, confidence between Government and citizens in Bangladesh would improve insofar the former is able to achieve greater transparency and efficiency. 1.1.3 An important foundation for effective service delivery is the State’s capacity to identify citizens accurately and quickly and the ability of individual citizens to track what services they are entitled to receive from the State. A comprehensive nation-wide identification (NID) system is a powerful tool in achieving these goals. A NID system will assist public agencies in identifying and verifying the identities of citizens as well as compiling data to make better targeting decisions and promote inclusion. It also facilitates private sector transactions through lowering costs in the management of data and following know-your-client guidelines as well as simplifying procedures for individuals applying for services. In recognition of these benefits, particularly in conjunction with ever greater usage of ICT, many countries are enhancing the NID systems to obtain greater reliability and efficiency. Enhancements include both greater systematization in the issuance and maintenance of numbers as well as security improvements for ID cards and verification systems. 1.1.4 Bangladesh’s system for identification of individuals received a major boost as a result of a drive to improve the voter registry in preparation for the national elections in 2008. These preparatory efforts, and subsequent maintenance of data brought about greater transparency and reliability in the identification of voters. With support from several donors in a project implemented by Bangladesh Election Commission, a number of important building blocks for developing a National ID system were put in place. These include a database comprising 87 million voting-age citizens, experience with the issuance and updating of a simple National ID card, construction of nearly 500 Upazila-level offices, and associated management experience. 1.1.5 The successful development of an accurate and comprehensive voter list was seen as an opportunity by the new Government to expand the use of a reliable national ID system to improve services more broadly. This fits well with its overall commitment to the enhanced use of information technology to improve public services. It was recognized that an accurate, comprehensive and reliable ID system could support more effective targeting of social programs and other transfers, as well as provide a new foundation for interactions between citizens and the State. Moreover, such a system could have a range of private sector applications as well facilitating such services as mobile phones and banking transactions. Though not initially intended to perform such functions, there is an intense demand to use Page 87 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) the National ID cards which emerged from the sound voter registration procedures, demonstrating the strong demand for proper identification in many spheres of life. 1.1.6 Building on the success of the Electronic Voter Registration System, the Government decided to entrust the Bangladesh Election Commission to develop a full-fledged National Identification System on the foundation of the voter database. This system is to be utilized to provide verification services to core public and private sector organizations. A National Identity Registration Act was adopted in early 2010 which provided the legal framework for the NIS including the designation of a National Identity Registration Wing (NIRW) within the BEC with authority to administer the NID System. 1.1.7 A full-fledged NID system is expected to bring several benefits. The verification capacity of a system will counter leakage in the provision of a wide range of government benefits, particularly in a large number of social protection programs run in Bangladesh. Unique identification of citizens will allow all public service entities to build and maintain much more reliable databases regarding recipients which in turn will provide better grounds for policy making, targeting of benefits, and record-keeping in general, such as land records. Enhanced ID cards with chips will be able to be utilized directly in the delivery of benefits further guarding against leakage and improving targeting. 1.1.8 In addition, private sector service providers will have reduced transaction costs due to greater reliability and efficiency in identifying clients, maintaining their own databases of customers, and fulfilling know- your-customer legal requirements. Businesses note that the ability to build better databases of customers using their services has further business applications as well as providing for better internal controls. Finally, as evidenced by the success of the existing simple national ID cards, the distribution of quality ID cards and use by entities of a database that reliably identified persons is a tangible measure of recognition of individuals by the State and contributes to increased confidence among citizens in the State. 1.2 Justification/Adequacy 1.2.1 The proposed project contributes to the GoB higher-level objectives, envisaged in the National Strategy for Accelerated Poverty Reduction (NSAPR) II, the home-grown, comprehensive national development strategy for FY 09-11. In particular, the Project direc tly contributes to ‘introducing e -governance in government bodies to combat corruption and provide more efficient services’ Enhanced transparency and accessibility of public services through verification of National Identity of potential service users can significantly strengthen service delivery mechanisms and improve the overall trust of society for better governance. 1.2.2 There is a strong commitment to developing a more robust National ID System among a broad range of counterparts. The Prime Minister and senior officials from the Prime Minister’s Office have stressed the importance of developing the system and welcome the Bank’s financing. The Banglad esh Election Commission (BEC) has exercised strong stewardship of the existing system and has demonstrated serious intent to carry out the improvements envisaged in this project. Other public agencies involved with Digital Bangladesh and/or collection of biographic data have committed to work with the National ID System to be housed in the NIDW. An Inter-ministerial committee on e-governance and information sharing has been established and the Prime Minister’s Office has set up a task team to coordinate an d facilitate the overall implementation of e-governance. 1.3 Objectives The Project Development Objective is to establish a secure, accurate and reliable national ID system in Bangladesh that serves as the basis for more efficient and transparent service delivery. Specific objectives are: ▪ Supporting the BEC in issuing ID cards with robust security features ▪ Developing the capacity to provide identity verification services Page 88 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) ▪ Developing capacity over the longer term to begin to integrate the new ID system into a wide range of both public and private services 1.3 Project revision with reasons The main feature of revision with Justification for 1 st Revision (April-May 2016): The project, IDEA, was approved by ECNEC on October 04, 2011 at a total cost of Tk.137919.00 lakh including a projected aid of Tk.136500.00 lakh for a period of five years starting from July 2011. Due to conditionality imposed by World Bank to enact law, rules, and regulations [National Identity Registration (Amendment) Act, 2013, National Identity Registration Rules, 2014 and National Identity registration (data correction, verification, and supply) Regulations, 2014) project could not commence as scheduled. It took almost 30 months to enact law, rules, and regulations after which World Bank withdrew conditionality. Accordingly project lost 30 months’ time. So, to achieve the objectives the project period has been extended by 18 months without changing the cost of the project. At this stage of implementation, it needs to rationalize the quantity and price of the component based on the actual cost and the requirement in the future. Besides, some new subcomponents have also been proposed in this RDPP to achieve the targeted objectives. The major item wise justifications of revision of the project are mentioned below: Electricity and related Utility Charges: (4821) The initial provision of this item was 60.00 lakh in the original approved DPP. But due to some reasons, the project needs to be extended to 18 months. So, the estimated cost of this item has been increased from Tk. 60.00 lakh to Tk.493.65lakh with an increase of Tk. 433.65 lakh considering the expenditure to be born at the personalization center and the project office for the rest of the project period. Insurance/ Bank Charges: (4824) There was no provision for First Party Insurance of the vehicles in the approved DPP. Considering the safeguard of the vehicles ‘First Party Insurance Premium’ item has been incorporated newly in the revised DPP with a lump sum (LS) of Tk. 48.30 lakh for the entire project period and legitimate Bank charges& commissions. Production, Personalization &Distribution of NID Cards: (4827) The key component of the project is Production, Personalization & Distribution of 90 million NID Cards having robust security features to the citizens of the country. In the original approved DPP, the initial estimate for this item was Tk.78719.90 lakh. But work order has been awarded to the substantially lowest responsive bidder, through an International Competitive Bidding (ICB), for production, personalization & distribution of 90 million NID cards at a contract price of Tk.79627.49 lakh which is higher from the approved DPP provision by Tk.907.59 lakh. But initially, the provision of consumables for 70 million NID cards was made available in the bidding document and accordingly the contract has been signed without including the cost of consumables for 20 million NID cards. So an amount of Tk.1350.00 lakh needs to be added to this component. As a result, a total of Tk.2257.59 lakh (Tk.1350.00 lakh+ Tk.907.59 lakh) has been increased in this component in order to meet the requirement of the contract price and the target provision of NID cards, 90 million. It may be mentioned here that estimated cost of Production, Personalization & Distribution of 90 million cards was the US $ 112.74million, (in BDT 7891.80 million at a conversion rate of US $1=BDT 70.00). But the contract price for the same is US $102.00 million (in BDT 79627.49 lakh at a conversion rate of US $1=BDT 78.07). The total cost of this item including the consumables for 20 million cards is BDT 80977.49 lakh which is less than the estimated cost of US $ 112.74million (in BDT 88016.12 lakh at a conversion rate of US $1=BDT 78.07). Advertisement and Publicity: Page 89 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) This item includes the preparing of a communication strategy that helps ECB achieve the set objectives (Page 112: Original DPP). In order to accomplish this provision by deploying a Communication Campaign Management Firm was made in the DPP with an estimated cost of Tk. 2200.00 lakh in favor of the item ‘Advertisement and Publicity’. At this stage of implementation of the project, Communication Campaign Management Firm has been deployed through an ICB having a contract price of Tk. 1457.22 lakh making a surplus of Tk. 762.78 lakh in this item. So, the cost of Tk. 742.78 lakh has been reduced in this component. VPN Management Services fee: (4848) Dedicated uninterrupted network connectivity between the field offices and the NID & ECS is of prime concern to decentralize voter registration system across the country. In order to ensure this connectivity, a provision of setting up of a Virtual Private Network (VPN) with a Primary estimated cost was Tk. 4380.00 lakh was made in the original DPP. But due to technological advancement and creation of countrywide network connectivity by the INFOSARKER project, it is estimated that Tk. 2535.12lakhwill be required for establishing VPN Management Services. And for this reason Tk. 1844.88 lakh has been reduced at this time. Consultancy Services: (4874) Individual Consultants/Firms on different aspects were proposed in the approved DPP with an estimated cost of Tk.4726.65 lakh. In the proposed RDPP this amount has been reduced to Tk. 3300.14 lakh based on the actual contract price of the existing Individual Consultants/Firms and the estimate for Consultants/Firms under recruitment process/to be deployed. As a result of a total of Tk. 1426.51 lakh has been reduced in this item. Honorarium/Fees/Remuneration for Technical Expert/Technical Support/Associate (PA Funded Contractual Hire): (4883) In the original DPP, there was a provision of employing Technical Expert, Technical Support, and Associate under contractual hire and the estimated cost was Tk.1308.79 lakh. In the original DPP, it was also noted that starting salary of the Technical Expert (PA Funded Contractual Hire), Technical Support (PA Funded Contractual Hire) and Associate (PA Funded Contractual Hire) were Tk.20000.00, Tk.16000.00 and Tk.16000.00 respectively and in each case every two years there will be 10% increment. But the economic code for this expenditure head used in the original DPP is 4883 which is for Honorarium/Fees/Remuneration. In the revised DPP, as per the economic code, Honorarium/Fees/Remuneration for Technical Expert (PA Funded Contractual Hire), Technical Support (PA Funded Contractual Hire) and Associate (PA Funded Contractual Hire) has been proposed to Tk.35,000.00, Tk.27,000.00 and Tk.27,000.00 respectively and there will be no increment. As a result, a total 1304.77 lakh taka has been proposed and 4.02 lakh taka has been reduced in this item. This rate will be effective at the date of approval of RDPP. Honorarium/ Fees/ Remuneration for HR Firms: (4883) In the original approved DPP, there was a provision of Human Resources (HR) Firms to deliver Data Entry Operators (1130 Data Entry Operators: 2/3 for each Upazila) with an estimated cost of Tk.10129.00 lakh for five years period of the project up to June 2016. The project is now targeted to complete by December 2017. For this remaining period, it is estimated that an amount of Tk. 4163.04 lakh will be required to employ 1130 Data Entry Operators through deploying HR Firm. Based on this estimates Tk.5965.96 lakh has been reduced in this Item. Other Operational Cost: (4899) The provision of an estimated cost of Tk.2322.60 lakh was made in the original DPP to execute other operational activities like Integration of pilot social program, Scheduling charge - SMS/other scheduling method and other supply and services as and when required etc. This estimated cost has been reduced by Tk. 1906.73 lakh based on the actual expenditure made so far and the revised cost stands 480.09 lakh taka. Page 90 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) IT Equipment Accessories and Maintenance: (6815) In the original approved DPP, this item includes a set of components like DC Management, DRS management, Computer Accessories etc. with a total estimated cost of Tk. 9374.18 lakh. As per the requirement, some pertinent subcomponent has been included and the estimated cost of some existing component has been increased. As a result, a sum of Tk.18089.94 lakh was proposed in the revised DPP. The total increments for this code stand taka 8715.76 lakh. Subcomponent wise reasons for the increase of total Tk.8715.76 lakh in this item given below: Primarily for Datacenter Management, the estimated cost was Tk.1750.00 lakh. But due to the inclusion of Oracle Support Service and AFIS Support Service, the estimated cost has been increased by Tk. 1391.04lakh. Initially, ECB registers only eligible voters (18 and above years of age) with one biometric (Four Fingers print) for de-duplication of voters. But after passing the law by the parliament, ECB has been mandated to register and provide NID cards to all citizens. Now ECB has planned to register citizens having 0-18 years of age for NID cards. And hence ECB is planning to accommodate the need for the enhanced volume of the data center. Present registration software is used only for voter registration. Requirement increases every day that needs to be adjusted Since NID database stores highly sensitive information of the citizens of Bangladesh, IDEA was seeking to adopt all necessary systems that will ensure the high level of performance, reliability, and security. The Disaster Recovery Site (DRS) should also be capable of running full operations of NIDW including Enroll/update or deactivate voter information, Query voter information using National ID Number or other parameters, Verify voter using national ID and biometric data, NID card customization, Partner service, voter list generate and other services. Considering the sensitivity and security, it needs to ensure AFIS for DRS of the large volume of a database of 200million people and for this the cost of DRS management subcomponent has been increased from Tk.4200.00 lakh to Tk.9270.53 lakh with an increase of Tk. 5070.53 lakh. The ECB has planned to provide identification and verification services to external stakeholders, the AFIS in the DRS can help in load balancing to meet the increased identification/verification requests in future with fast response times. The AFIS system is included storage database and related server. The estimated cost has been increased from Tk.3424.18 lakh to Tk.7608.25 lakh for procurement of Computer & Accessories namely Work Stations, Scanner, Digital Camera, Finger Scanner, Signature Pad, ID Card Reader, Receipt Printer. Each item contains 1200 units for the purpose of Decentralization Technology and facilities at Upzila Election Offices across the country for voter registration, correction, migration etc. and Computer & Accessories (including Laptop, Desktop, Printer, UPS, Scanner or other accessories) for Project Office use. At present ECB registers only eligible voters (18 and above years of age) with one biometric feature (four fingerprints) for de-duplication of the voters. At this stage of implementation of the project, the ECB has decided to collect ‘ten fingerprint’ instead of four fingers and ‘Iris’ as a second biometric which is globally recognized verification system. On the other hand, the equipment’s were purchased during 2007-2008 for the Preparation of Electoral Roll with Photograph and Facilitating the Issuance of National Identity Card (PERP & FINIDC) Project are being used in the field for data collection. But these equipment’s are not functioning properly and a huge number of computers are out of function. So, considering the urgent need two items of Computer & Accessories Supply, Installation and Maintenance of NID Registration Software Integrated with 10 Finger Prints and Second Biometric (Iris) System Complete with necessary Equipment’s and Accessories a total Tk. 2500.00 has been proposed. Various Productivity Software and Maintenance: (6817) In the original DPP, this item was proposed with an estimated cost of Tk. 3223.50 lakh. But the cost has been decreased to Tk.124.41 lakh with a net reduction of Tk. 3099.09 lakh by dropping some office productivity software in the RDPP. This reduction has been made considering the actual requirement and Page 91 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) scope of implementation during the rest of the project period. Allocation for NID Service fund: (6600) There was a provision of using NID service fund of Tk. 3490.39 lakh in the original DPP by different agencies selected by the Project Steering Committee (PSC) for the Development of Systems. But after a wide circulation, no such agencies were found available with the proposal up to the revision of the DPP. So, at this of implementation of the project, the financial provision of cost in this item has been slashed down to Tk.2100.00 lakh anticipating the expenditure to be met for the remaining project period that makes a surplus of TK.1390.39 lakh in this item. CD VAT: (7901) The IDEA is an ICT based Project and it requires importing huge volume of machinery and equipment including computer hardware, software, and vehicle. Such imports are being done through ICB (International Competitive Bidding) award of contracts to suppliers and contractors. In the approved DPP, estimated cost provision for CD VAT for procuring goods through ICB has not been included from GoB fund. According to the financing agreement of SDR 123.00 million, The World Bank will share a fraction of CD VAT which was not mentioned in the original DPP. Now a total estimated CD VAT of Tk. 33211.15 lakh (GoB: Tk.25780.00 lakh + RPA: Tk. 7431.15 lakh) has been proposed in the revised DPP. Main Features of Revision with Justification for 2 nd Revision (March-April 2017): One of the main objectives of the project is to provide smart national identity card to the citizens and to ensure ID verification services to the citizens using the database being maintained by the project. The project distributed only 10.04 million smart NID card to the citizens as of 06 March 2018 out of targeted 90 million cards due to the failure of its Contractor, a French Company (Oberthur Technologies) who was supposed to produce, personalize and distribute 90 million cards within the Contract period, 30 June 2017. As of June 30, 2017, OT supplied 77.3 million blank cards, Personalized 12.9 million bank cards and delivered 10.9 million cards up to Upazila/Thana level for distribution to citizens. The project is being implemented with financial assistance from the World Bank. The duration of the current project period will end on 28th February 2018 and, the World Bank has informed that they will not continue funding support anymore after 28th February 2018 thus it is proposed to extend the project period for one year up to December 2018 with necessary funding assistance from the GOB. For the extended period, the GOB budget proposed to increase BDT 40728.50 lac. With this increase, the total budget in GOB of the project will be BDT 67927.50 lac. At this stage of the implementation, the project with direct support from the Election Commission has started producing, personalizing and distributing smart NID cards to citizens at their own management and existing manpower. The project has also planned to continue implementation of all other project activities during the extended period. Nearly all activities of the project-Supply Installation and Maintenance of Datacenter and Disaster Recovery System for Bangladesh Election Commission, Supply Installation and Maintenance of Decentralized Technology Infrastructure, Supply Installation and Maintenance of VC Systems and Call Center, Supply Installation and Maintenance of Oracle and AFIS support service for data center, Human Resources Firm for Data Entry Operators for Upazila/Thana Election Offices, establishment of Personalization Center including establishment of management of VPN all other activities are already almost fully implemented. Presently, NID verification service is being provided to 85 government and non- governmental organizations by signing a Memorandum of Understanding (MoU), and the government is collecting a huge amount of revenue from this sector. In order to personalize and distribute remaining smart NID cards to the citizens, provide all services related to National Identity Card, NID Verification Services, Maintenance of Data Center and Disaster Recovery Site, continue the activities of Virtual Private Network (VPN) up to Upazila/Thana election offices, Page 92 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) continue new Voter Enrollment in the registration system, Biometric Matching, preparation of draft and final voter list and provide comprehensive support to the Bangladesh Election Commission for preparing the voter list for the next Parliament Election. It is necessary to increase the duration of the project for another 12 months (up to 31 December 2018). Since there will be no RPA fund in the proposed extended period (01 March 2018 to 31 December 2018) of the project all expenditure will be incurred in GOB head. The major items of cost added in GOB are Salary for Assistant Programmer, Data Entry Control Supervisor, Deputy Assistant Director, Data Entry Operators and Honorarium for the consultants, Electricity and related utility charges, Personalization Center operations with necessary manpower, Distribution of smart NID cards, Fuel/CNG for vehicles and generator, DC & DRS management and up gradation, Supply and Service, Maintenances etc. The major item wise justifications of 2 nd revision of the project are given below: Office Rent: (4806) In the 1st revised DPP, the allocation was BDT 1240.65 lac (Gob- 585.73 lac and RPA- 654.92 lac) jointly with RPA and GOB head. So far BDT 1062.02 lac spent (GoB-418.87 lac, RPA- 643.15 lac) till December 2018. BDT 521.11 lac will be required for the rest of the project for 12 months up to December 2018. As there will be no RPA in the extended period March 2018 to December 2018 the whole additional cost will be incurred from GOB. In the 2nd revised DPP, a total of 1734.13 lac taka proposed to be allocated of which BDT 936.87 lac from GOB budget and 797.26 lac from RPA budget. Printing & Distribution of ID Cards: (4827) In the 1st revised DPP, the allocation was BDT 80977.86 lac. BDT 47199.01 lac spent till February 2018. In the 2nd RDPP a total of BDT 85593.30 lac is proposed of which BDT 8400.00 in GOB and BDT 77193.30 lac in RPA. In this head, there was no allocation from GOB. Since there will be no RPA from March - December 2018 BDT 3784.56 has been reduced from RPA and BDT 8400.00 has been proposed to include in the 2nd RDPP from GOB. The proposed allocation will be utilized for the salary of newly approved manpower for personalization center, Consumables for personalization machine, Software Support Service, Data Connectivity of perso, Hardware, Fuel, Rent of vehicle, Labor Cost and other operational costs. Advertising & Publicity: (4833) In the 1st revised DPP, the allocation in PA was BDT 1457.22 lac. BDT 634.87 lac was spent until February 2018 from PA. The amount has reduced by BDT 512.64 lac in RPA due to the closing of RPA from February 28, 2018. As there will be no RPA in the extended period BDT 330.00 lac proposed to be allocated in the 2nd revised DPP from GOB budget. Consultancy: (4874) In the 1st revised DPP, the allocation was BDT 3300.14 lac in RPA. BDT 2407.51 lac spent until February 2018. BDT 206.50 lac will be required for the extended period of the project for 12 months up to December 2018. As there will be no RPA from March 2018 a total 872.88 proposed to be reduced from RPA and in the extended period, BDT 2553.76 lac taka has been proposed of which BDT 206.50 lac from GOB and BDT 2427.26 lac from RPA to be allocated in the 2 nd revised DPP. Distribution of NID cards to Citizens = 90 million: (4883) In the 1st revised DPP, the allocation was BDT 9000.00 lac in RPA @ 10Tk/Card. BDT 961.01 lac spent till February 2018 in RPA. In the proposed 2 nd revision it is proposed to increase the rate of honorarium for distribution of smart NID card and fix 15Tk/card instead of 10 Tk/card for the undistributed cards. In the proposed 2nd revision BDT 7956.52 lac in RPA to be reduced and include BDT 10500.00 lac in GOB the total allocation stands at 11543.48 lac. As there will be no RPA in the extended period BDT 10500.00 lac proposed to be allocated in the 2nd revised DPP from GOB budget for the distribution of smart NID cards to citizens. Honorarium/Fees/Remuneration( HRM Firm- to deliver data Entry Operator 1130 persons): (4883) In the 1st revised DPP, the allocation was BDT 4163.04 lac in RPA budget. BDT 4649.79 lac spent till February 2018 in RPA. A total BDT 692.53 lac proposed to increase from RPA and BDT 2000.00 lac from Page 93 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) GOB will be required for the extended period of the project. In the Proposed 2nd revision the total allocation required for HR firms is BDT 6855.57 lac of which BDT 2000.00 in GOB and BDT 4855.57 lac in RPA. Procurement, Maintenance and Operation ICT equipment’s, DC & DRS (6815) : In the 1st revised DPP, the total allocation for Data Center Management and Disaster Recovery System Management was BDT 18089.94 lac in RPA budget. A total of BDT 15746.17 lac has been spent on this item as of February 2018. Since there will be no RPA in the proposed extended period a total of BDT 7757.06 lac (GOB-7290.00 and RPA-467.06) required to be included in the 2nd revised DPP. The allocation increased as per the decision of the meeting held on Budget wing of Ministry of Finance on 07 December 2017 between Ministry of Finance and Election Commission Secretariat for the following components Upgradation of the database, procurement of Laptop, 10 finger and IRIS scanners for distribution of smart NID cards etc. In the proposed 2nd revision a total 25847.00 lac is proposed to allocate in this item of which GOB-7290.00 and RPA 18557.00 lac. Software and Related Support Services (6817): In the 1st revised DPP, the total allocation for Software and Related Support Services was BDT 124.41 lac in RPA budget. BDT 123.41 lac has been spent until February 2018. A meeting was held with Finance Division on 7 December 2017 in the Secretariat regarding essential Upgradation and Support Services for ORACLE, AFIS and BVRS of the Data Center (DC) and Disaster Recovery Site (DRS). In the meeting, it was discussed that there is an urgent need to include a necessary budget for Upgradation and Maintenance Support Services for DC and DRS which were procured and installed in 2010. The Support Services were ended in 2015 and by this time Data has been increased to 1040.00 lac from 9000.00 lac. Both the increased Data and lack of Support Services make the DC and DRS vulnerable. Taking the vulnerable situation of DC and DRS into account, the meeting suggested making a necessary budgetary allocation for Upgradation and Support Services for ORACLE, AFIS, and BVRS of the DC and DRS. As per the recommendation, a total of 11750.00 lac additionally allocated in the proposed 2 nd RDPP for BVRS, ORACLE and AFIS support service. Thus the total allocation in this item stands at 12623.41 lac of which 12500.00 lac from GoB and 123.41 from RPA. CD-VAT: (7901) In the 1st revised DPP, the allocation was BDT 33211.15 lac of which GOB-25780.00 and RPA-7431.15 lac allocated. BDT 23586.07 lac (GOB-18867.92 and RPA 4718.15 lac) spent until February 2018. In the 2nd revision, BDT 29848.92 lac is proposed to be allocated to which BDT 22417.77 lacs from GOB and BDT 7431.15 lac is from RPA. The surplus amount BDT 3362.23 from GOB has been re-appropriated in different items. In the extended period an amount of additional GOB fund BDT 40728.41 lac will be required for the proposed extended period from 1st March – 31st December 2018. Besides, an amount of BDT 16007.10 will be reduced from RPA. The total cost of the project thus increased by BDT 24721.31 lac. Thus, the total cost of the IDEA project stands at BDT 188420.40 lac of which GOB- 67927.50 and RPA 120492.90 Lac). 2. The rationale of the project in respect of Concept, Design, Location, and Timing. 2.1 Benefits of a comprehensive and robust NID system clearly go beyond economic and financial boundaries. The increased capacity of a country in prudently formulating public policies, accurately targeting beneficiaries of specific programs and objectively verifying actual deliveries of such programs are primary benefits expected from the Project. In addition, there is the non-tangible benefit of building a sense of citizenship and national identity and associated rights as well as the positive interaction between State and citizen through the issuance of an enhanced NID Card; the prior distribution of even easily forged cards demonstrated this effect. In addition, two aspects of economic and financial analyses are provided below: financial viability of NID system itself and economic and financial savings of service agencies by NID’s verification services. Page 94 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) 2.2 On the financial viability of NID system, it is assessed that up-front investment needed to establish a NID system, i.e. data center, network, ID card personalization, and distribution, would be recovered by the service fees that NID system would generate through verification services. While inflow of service fees largely depends on volume of transaction which NID provides for verification services and unit fee for each service, the feasibility survey conducted as part of project preparation clearly signals that the break- even of up-front investment and service fees will be reached within the project period of five years and after the break-even point the NID system would be financially sustainable without government subsidy. 2.3 On economic/financial savings from service agencies, it is assessed that both public and private service agencies would generate significant savings. On the public sector side, the ability to construct more accurate listings and databases of recipients of services provides a tool to counter the mismanagement and inefficiency of social protection programs. This is a potentially substantial gain, insofar as the existing programs involve expenditures, totaling almost 2.5% of GDP is expected to be improved. On the private sector side, reducing the possibility of the loan and mobile payment defaulting are said to be significant enough to offset fees for verification services. 3. A brief description of planning and financing of the project and its applicability.  Project Identification A key element of the Digital Bangladesh agenda is to promote effective and efficient e-services through the development of a National ID (NID) system as a foundation. The NID system will improve the government’s capacity to identify citizens accurately which in turn will assist in compiling data to make better planning decisions and promote inclusion. The core information available through the system will help track a wide range of transactions undertaken by the public sector, from the collection of tax revenue to delivery of social benefits, as well as systematize a wide range of record-keeping, from land cadasters to utility connection. The Government is keen to build on the widely trusted system for identification of citizens that resulted from the elections. It has continued to develop the database of citizens through additions and multiple checking against possible duplication. A National ID and Registration Act was adopted in early 2010 which provided the legal framework for the NIS including the designation of a National ID and Registration Wing (NIRW) within the Bangladesh Election Commission (BEC) with authority to administer the NID System. A project to establish a robust, authoritative National ID system to underpin increased efficiency, inclusiveness and transparency of services corresponds to this approach to addressing governance challenges in Bangladesh.  Project Preparation Bangladesh’s system for identification of individuals received a major boost as a result of a drive to improve the voter registry in preparation for the national elections in 2008. These preparatory efforts, and subsequent maintenance of data brought about greater transparency and reliability in the identification of voters. With support from several donors in a project implemented by UNDP, a number of important building blocks for developing a NID system were put in place. These include a database comprising 87 million voting-age citizens, experience with the issuance and updating of a simple voter ID card, construction of nearly 500 Upazila-level offices, and associated management experience. The NID system was the key factor in ensuring the credibility of the elections which were subsequently lauded by many as by far the fairest and democratic in Bangladesh’s history. The World Bank Country Assistance Strategy (CAS) for FY 11-14 recognizes that weak governance in Bangladesh continues to pose challenges for the nation’s economic growth and social development. The CAS emphasizes the need to capitalize on opportunities for governance improvements through strong support of government-owned initiatives such as Digital Bangladesh and the implementation of a Right to Information regime. A project to establish a robust, authoritative National ID system to underpin increased efficiency, inclusiveness and transparency of services corresponds to this approach to addressing governance challenges in Bangladesh. The National ID system can also contribute to the enhanced effectiveness of other Bank projects to improve targeting of social services and facilitate private sector transactions. There is a strong commitment to developing a more robust NID System among a broad range of counterparts. Page 95 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) The Prime Minister and senior officials from the Prime Minister’s Office have stressed the importance of developing the system and welcome the Bank’s financing. The Bangladesh Election Commission (BEC) has exercised strong stewardship of the existing system and has demonstrated serious intent to carry out the improvements envisaged in this project. Other public agencies involved with Digital Bangladesh and/or collection of biographic data have committed to work with the National ID System. An Inter-ministerial committee on e-governance and Information Sharing has been established and the Prime Minister’s Office has set up a task team to coordinate and facilitate the overall implementation of e-governance.  Appraisal While it has achieved sustained economic growth and progress towards Millennium Development Goals, Bangladesh continues to face challenges in providing services to its large population. The quality and quantity of many services remain weak for many citizens, particularly the poor. One contributing factor to this weakness is the inability of service providers to identify reliably and consistently the users or beneficiaries of their services in order to process transactions efficiently and, in the case of public sector benefits, determine and target beneficiaries. Procedures for compiling lists of beneficiaries leave much to the discretion of a number of agencies which do not coordinate among themselves. Systems for tracking the delivery of benefits to the intended persons are also weak, relying on statements of multiple tiers of officials against the various lists. Many citizens who qualify for benefits are excluded owing to these shortcomings. The Government of Bangladesh has made improvement of service delivery, particularly through the expanded use of information and communication technologies (ICT). The Government has adopted a vision for a “Digital Bangladesh by 2021” which involves the transformation of the public sector through e-governance measures and more generally Bangladeshi society through improved connectivity. Digital Bangladesh envisages mainstreaming ICT as a pro-poor tool to reduce poverty, establish good governance, ensure social equity, and prepare the country for climate change. The gains through greater utilization of ICT, particularly among often inefficient public service sectors, are potentially substantial. When combined with other reforms to re-engineer business processes, ICT can lay a foundation for greater efficiency and transparency as well as reduce opportunities for corruption.  Credit Negotiation Negotiation for the IDA credit in the amount of SDR 123 million (US$ 195 million equivalent) for the Identification System for Enhancing Access to Services (IDEA) Project (the Project) were held between representatives of the People's Republic of Bangladesh (the Bangladesh delegation) and representative of the International Development Association (the IDA Representatives) at the World Bank’s Country Office in Dhaka on April 13, 2011. The Bangladesh delegation was led by Mr. Arastoo Khan, Additional Secretary, Economic Relation Division, Ministry of Finance and the IDA Representatives was led by Mr. Junghun Cho, Senior Public Sector Specialist, and Task Team Leader, South Asia Region. The meeting of negotiation summarize the agreements and understandings reached between the Bangladesh Delegation and IDA Representatives pertaining to the draft Financing Agreement dated March 22, 2011, the draft Project Appraisal Document (PAD) dated, April 12, 2011, and the draft Disbursement Letter for the IDEA project.  Credit Agreement Agreement dated July 21, 2011, entered into between PEOPLE’S REPUBLIC OF BAN GLADESH (“Recipient”) and INTERNATIONAL DEVELOPMENT ASSOCIATION (“Association”). The Recipient and the Association hereby agree as follows Article I- General Conditions; Definitions • The General Conditions constitute an integral part of this Agreement. • Unless the context requires otherwise, the capitalized terms used in this Agreement have the meaning ascribed to them in the General Conditions or in the Appendix to this Agreement. Page 96 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Article II- Financing  The Association agrees to extend to the recipient, on the terms and conditions set forth or refer to in this Agreement, A credit in an amount equivalent to one hundred twenty-three million Special Drawing Rights (SDR 123000000) (variously, “Credit” and “Financing”) to assist in financing the project described in Schedule 1 to this Agreement (“Project”.) Article III- Project Article IV- Effectiveness; Termination Article V- Representative Address  Credit Effectiveness The effectiveness deadline is the date ninety (90) days after the date of this Agreement For purpose of section 8.05 (b) of the general conditions, the date of which the obligation of the Recipient under this Agreement (other than those providing for payment obligations) shall terminate is twenty years after the date of this Agreement. Loan Disbursement Disbursement Arrangements (i) Disbursement Methods: the following Disbursement Methods may be used under the Financing: ▪ Reimbursement ▪ Advance ▪ Direct payment ▪ Special Commitment (ii) Disbursement Deadline Date: The disbursement Deadline date is four months after the Closing Date specified in the Financing Agreement. Any changes to this date will be notified by the Association  Loan Conditionalities For payment made prior to the date of this Agreement, except that with drawls up to an aggregate amount not exceed $1500000 equivalent may be made for payments made prior to this date but on or after January 1, 2011, for Eligible Expenditure; or Under Categories (1) and (2) unless the rules and regulations, satisfactory to the Association, for the implementation of National Identity Registration Act, 2010 have become effective.  Project Approval. Board Approval date: May 10, 2011 Effectiveness date: August 28, 2011 DPP approval date by ECNEC: October 04, 2011  Others (if any). 4. Analysis of the Post-Implementation situation and result of the project: 4.1 Whether the beneficiaries of the project have clear knowledge about the Target/ Objectives of the project. The beneficiaries of the project were Election Commission, Citizens of Bangladesh, Banking Sector, Government Agencies, Telcos, Birth Registration Authority, NBR, Passport authority and the Civil Society etc. All the beneficiaries had clear concept and knowledge about the target, objectives, and outcome of the project. The people’s participation in NID system process proved that all the beneficiaries and stake holder were well known for the objectives, activities, and outcome of the project. 4.2 Programme for use of created-facilities of the project Page 97 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) IDEA project created huge facilities for good governance, providing e-services, authentic verification service, decentralization of IT infrastructure and Services, database sharing, etc for the country. Election Commission established a dedicated data communication network across the country within Upazila/thana server station. NPR with the help of the NID database created under BBS. Election Commission provided NID authentication services to the public and private agencies through the database. So far 85 agencies using NID authentication services and over 325 million successful hits for identity authentication have been made by the user agencies. List of the agencies and number of authentications is attached as Annex- A. 4.3 O & M programme of the project. The Project implemented by the National ID and Registration Wing of the BEC, with a close technical partnership with the Local Government Division, and the Bangladesh Bureau of Statistics of the Ministry of Planning. A Project Steering Committee (PSC) was the highest body that provided strategic policy guidance and oversees the project implementation. The PSC was chaired by the Chief Election Commissioner and included secretaries of concerned ministries, with the NIDW served as a secretariat. The committee met 9 times during the implementation. The Committee provided strategic guidance and policy decision to implement the project. The PSC included members from public and private service agencies, an expert group on NID system, and citizens’ representatives. A Project Implementation Committee (PIC) handled operational issues of project implementation. The PIC chaired by Director General of NIDW and PD IDEA and included directors of operation, technology, administration/finance branches of NIDW and head of the Implementation Support Consultancy. It also included officials from the BBS, LGD, and other concerned agencies for better collaboration among related systems. The PIC determined the number, duration and the type of consultants hired under the project and also provided guidance for better implementation of the project. The NIDW supported by a comprehensive project Management Support Consultancy (PMC) which brought a number of international experts on various aspects of the NID System on a long-term residency basis. They paired with government officials who were newly recruited into the NIDW. This long-term pairing arrangement was considered as one of the most effective capacity building arrangements. In addition, the NIDW selectively carry-overed about one hundred data processing technicians and national ICT experts from the PERP project. BEC followed the required World Bank procurement policy and procedure ensuring competitiveness and value for money of project resources. A number of project staff and national consultants has been hired by the project during the peak period of ID card production and distribution. 4.4 Impact of the project - 4.4.1 Direct With the introduction of NID verification services and a smart card, Bangladesh stepped into a new era of digitization in identifying citizens. Newly introduced unique ID number empowers implementation of one man one ID concept effectively. A significant improvement in service delivery by identifying citizens have already been achieved in little less than a year time. The government now relying greatly on the NID system to render e-governance and good governance. In fact, NID system has been designated as the pivot and hub of all e-service deliveries in Bangladesh. The IDEA project reduced and saved a huge amount for authenticating the citizens through e-KYC. ▪ The legal and regulatory framework for the NID system has been established ▪ Issuance ID cards with robust security features are going on. As of June 30, 2018, a total of 40.39 million cards have been personalized, 39.67 have been delivered up to Upazila level and 29.79 million have been distributed to citizens. Details at Annex-B ▪ Necessary IT infrastructure has been established for the NID services, which includes a data center (housed at the Bangladesh Computer Council), a disaster recovery site (housed at the BEC) and a data communication network. Page 98 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) • Election Commission provided identity verification services to 85 agencies (17 public and 68 private agencies) 24/7 basis where the target was 4 (2public and 2 private). Over 325 million successful hits for identity authentication have been made by the user agencies. The commercial banks and non-banking financial institutions have started using the identity authentication services as part of their electronic Know Your Client (e-KYC) process. The Bangladesh Bank and World Bank organized a workshop, titled, leveraging the NID database for the streamlining and simplifying the Customer Due Diligence process using e-KYC from March 15-16, 2017. It was attended by the senior executives of the Bangladesh Bank, commercial banks, and mobile operators. The participants in the workshop conveyed their satisfaction of the quality of authentication services of the NIDW. Detailed list attached as Annex- A. ▪ EC established a decentralized technological infrastructure in the field level election offices (536 UZ/Th election offices) through IDEA project. IDEA project also ensures dedicated data connectivity within EC head Quarter and field offices (516 offices) through VPN. IDEA also established a call center for the EC and the call center is functioning regularly. ▪ IDEA project provided training in different level officers and staffs in different capacity development courses to ensure the development of the institutional capacity for service delivery. As of now, IDEA provided training to 4261 officials of EC, NIDW, and IDEA. ▪ A biometric dataset of over 104 million citizens has been developed. Over 98% of the population of 18 years of age and above have already been covered. Besides, the NIDW has started registering individuals of 15-18 years of age from July 2015 ▪ Since September 1, 2015, fees for NID correction and replacement of lost NID cards are being collected from the citizens through the different banks which are being deposited to the government exchequer. As of June 30, 2018, a total of TK 136,73,06,802.35 has been collected and deposited. Details are in the table below: Sl. Total Revenue Deposited Name of the Services In million USD No. in BDT Agreement Charges/Fees for user 1 10,24,27,966.00 1.28 registration 2 Fees for Verification Services 89,53,01,237.35 11.20 3 NID Correction, Lost fees 36,95,77,599.00 4.62 Total 136,73,06,802.35 17.10 4.4.2 Indirect ➢ Instilling a sense of pride in each citizen by issuing smart NID cards from the state. ➢ By providing NID verification services reduce cost and ensure trust to the service provider as well as to the service receivers. ➢ Creating an example by successful completion of large-scale ICT project entirely by domestic personnel. ➢ Ensure crime tracking, reduce extortion, mobile threat, money laundering etc. ➢ A cost-effective model for large-scale people’s registration integrating various government agencies’ effort. 4.5 Transfer of Technology and Institutional Building through the project A nationwide ICT infrastructure has been established and maintained through the project. The project upgraded EC’s Central Data Center in Bangladesh Computer Council (BCC) and a Disaster Recovery System in Project office. This ICT infrastructure enhanced the institutional strength of the BEC and has follow-on effects on other ministries and institution involved. Through NID system the project improved the institutional capacity of BEC, developed ICT infrastructure at the field level offices, processes ICT knowledge based on that BEC shared the knowledge among the ministries, department and other organization to identify the citizen’s identity for getting services. IDEA project also generated countrywide employment opportunity. 4.6 The possibility of Self employment The technical people who are engaged in this project as data entry operator, team leader, proofreader, Page 99 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) and data entry helper, technical expert/supports got huge training in ICT field especially data entry, data management, data processing etc. Besides this, the technical experts/supports got training on AFIS, Oracle Database management, Oracle database maintenance, CDCP, CDFOM, CDRP, CDCS, CITM, Oracle 10g, Oracle 11g, CHE etc. This training helps those to be self-employed in future. 4.7 The possibility of women-employment opportunity IDEA Project created a tremendous opportunity for women employment. During the citizen registration update program in 2012, 2013, 2015, 2016, and 2017 and thereafter Smart NID Card Distribution Program. IDEA project was engaged and trained a large number or female worker as an enumerator, supervisor, data entry operator, proofreader, technical expert, technical support throughout the country. They are now well acquainted with different ICT equipment like Laptop, Finger Print Scanner, Web camera, etc. They also trained in the collection and processing of various information and data and using various application software. They have gathered a lot of experience in using ICT equipment and handle the database. It changed their views; enrich their innovative ideas and created a big opportunity for women employment. 4.8 Women's participation in development: In Bangladesh context IDEA project achieved the largest number of women’s participation in development. During updatation program, a total of 25000 Data enumerator were working all over the country of which 35% enumerator were female. On the other hand, 30000 data entry operator and proofreader were engaged in updatation program of which 25% were female. More than 104 million citizens were registered as a voter of which 49% were female. From this static data, it is clearly understood that this project plays a significant role in women’s participation in development. They have proved their skill ness to work in any development sector. Women empowered having the National ID cards; also it helped to prevent early marriage and female child labor. 4.9 Probable Impact on Socio-Economic activity. Benefits of a comprehensive and robust NID system clearly go beyond economic and financial gains. The increased capacity of a country in formulating public policies based on the better identification of current services and beneficiaries in addition to non-tangible benefits of national ownership amongst others are expected from IDEA. The probable impact on socio-Economic activities are as follows: Enhanced Citizens’ Access to Services Currently, Bangladesh citizens hardly had a valid identity proof to avail services or apply for documents i.e. passport. Citizens are forced to go through the duress of collecting multiple identity proofs to validate their identity for various purposes. At the same time, many citizens were deprived of services/public goods they are entitled to owing to service agencies‟ incapacity to identify eligible clients/beneficiaries, leading to exclusion, leakage or duplication of resources. For instance, citizens are deprived of access to information following poor mobile phone and internet penetration rates, partly owing to lack to identity means for service installation. The introduction of a reliable NID system allowed accurate and efficient identification of beneficiaries (and clients of services) and make eligible citizens have easier access to services they are entitled to. At the same time, citizens have a single valid ID, eliminating the need for collecting multiple identity proof documents. On the other hand, higher access to information had been facilitated through increased penetration of mobile phone and internet services with valid identity proofs. Cost savings/risk mitigation Public and private service agencies have to bear considerable risks from unreliable identity proof and incur expenses to guard against it. Banks were using multiple, unreliable sources of identity proof for loans leading, resulted in a considerable loan default rate. The Department of Immigration and Passports gone through rigorous verification efforts before issuance of passports, due to multiple unreliable sources of identity proof. The telecommunication (telco) industry faced very high churning Page 100 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) rate with hardly any means of identifying churned users to direct appropriate communication. Churned customer’s value as much as US$ 0.45 million every month. In addition, the telco industry faced the risk of losing US$ 150 million owing to the potential barring of unregistered sim cards. With a reliable NID service, banks were better equipped to analyze clients before lending and this may reduce default rate. Passport issuance is been backed up by a valid identity proof, potentially reducing the lead time for delivery of passport to citizens. The telco industry had better means of retaining clients through identification of churned users and appropriate communication directed to them for retrieval and retention of existing vulnerable users. Besides, the telcos were better equipped with all 13 million sims registered using the new NID, the risk of losing clients through involuntary deactivation of sims by law enforcers had been reduced. Higher revenue for public and private service agencies Banks have administrative burdens of client verification through multiple documents to meet “know your client” requirements and focus on actual client service becomes diluted as a result. Lack of identity means also restricts mobile/electronic commerce. The telco industry loses out as much as US$ 17 million from new adults without a national ID and also others without a robust NID for verification during sim purchase. The National Board of Revenue is currently contributing only 9% to GDP out of tax receipts, lowest in the region, with about one million registered tax payers in a country of more than 160 million. Tax payer identification is recognized as a major deterrent to tapping the eligible taxpayers to boost tax revenue. The commercial banks and non-banking financial institutions have started using the identity authentication services as part of their electronic Know Your Client (eKYC) process. The Bangladesh Bank and World Bank organized a workshop, titled, leveraging the NID database for the streamlining and simplifying the Customer Due Diligence process using eKYC from March 15-16, 2017. It was attended by the senior executives of the Bangladesh Bank, commercial banks, and mobile operators. The participants in the workshop conveyed their satisfaction of the quality of authentication services of the NIDW. E TIN introduced with the help of NID instant verification services and resulted removal of hundreds and thousands of false or duplicate taxpayer accounts, clamped down on tax evasion and increased resources available for the financing public services. With a reliable NID service in place, banks‟ time spent on administrative chores of client identity verification will be significantly reduced, leaving time for actual, revenue generating client service with higher responsiveness to client and reduced lead time. Through better identification means and reduced fear of lack of tracking mechanism for money laundering, both m/e-commerce are likely to grow, potentially adding to the revenues of commercial banks and telco industry. Finally, linking tax payer identification with NID system will significantly improve the capacity of revenue authorities to increase tax net. The Finance Division is using the NID number as the primary means of identification of government employees and the pensioners for the payment of their salaries and pensions. Besides the National Board of Revenue (e-TIN) have emerged as important and regular users of the system. Since September 1, 2015, fees for NID correction and replacement of lost NID cards are being collected from the citizens through the different banks which are being deposited to the government exchequer. As of June 30, 2018, a total of TK 136,73,06,802.35 has been collected and deposited to the Govt. treasury. Improved crime tracking Law enforcing agencies hardly had a valid mechanism to verify identities of citizens in light of maintaining law and order. In addition, it gets difficult to track people when they use unregistered pre-paid sims for anti-social/criminal activities. NID system has significantly increased the capacities of law enforcing agencies for identification and tracking of criminal activities has enhanced. More than 70 million citizens have successfully re-registered nearly 160 million mobile sim cards using Page 101 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) biometric authentication from NID database between January and May 2016 which helped to track the crime reduce mobile extortion, mobile threat, money laundering, etc. Law enforcing agencies use offline NID verification for the proper authentication of unidentified dead body and crime tracking. So far the law enforcing agencies authenticated almost 72 beheaded dead body using biometric identification system from NID database. Beside this, IDEA project had created equal opportunity irrespective of sex, race, and religion thus impacted positively on our socio-economic condition. IDEA project established a Central Data Center that contains a database of 104 million voter’s data with biometric features. The project also established countrywide ICT infrastructure for Election Commission, providing NID related services not only for the citizens but also for public and private entities. This project introduced digital NID authentication system. IDEA project established and maintained a national database that strengthened the e-governance system in Bangladesh. Different government and non-government organization like Bank, Insurance, Education Institute, and Foreign mission etc. are using National ID Cards to identify the citizen and provide the services. It helped to ensure good governance that creates facilities for the socio-economic development. IDEA project engaged and trained a large number of Enumerator, Supervisor, Technical Expert/Support, Data Entry Operator, Proof Reader, Team leader etc. That helped to reduce unemployment, create a scope of self-employment. The silent features of the project were to change the mental state of the citizens, reduce digital dividation. People, who are related to the NID registration process were digitized in thinking. In the above-mentioned activities proved that the impact of IDEA project activity was significant upon socio-economic activity in Bangladesh. The successful establishment of NID System, including a reliable database, hard-to-fake ID cards, and network for verifying IDs at various service points, citizens, public and private sectors, and society in general build up a culture of trust and transparency in managing daily affairs of life by displaying their true and only identity. Any attempt to abuse the system through fake ID in a range of services, such as government social protection programs or mobile telephony and banking has made extremely difficult, and it turned greatly reduced social transactions costs. It helped reduce violence, abuse against women, crime tracking etc. The government now relying greatly on the NID system to render e-governance and good governance. In fact, NID system has been designated as the pivot and hub of all e-service deliveries in Bangladesh. 4 Impact on the environment: Not applicable 4.1 Sustainability of the project: IDEA project contracted with BRTC, BUET. To assess the NID system and recommend the future sustainability of the project. BRTC, BUET assessed the IT infrastructure and operations of the NIDW, as well as its skills and capacity of the IT contract management and submitted a report with recommendations which was shared with the WB. Bangladesh Election Commission has taken initiative to implement the BUET recommendation step by step to ensure sustainability of IDEA project. At first, BEC is rearranging its TO&E. EC is also preparing a project with completely GOB financing for taking the suggested technical manpower. 4.2 Contribution to poverty alleviation/reduction: Not applicable 4.3 The opinion of the public representatives, local elite, local administration, teachers, religious leaders, women's representatives etc. 4.4 The contribution of Micro-credit programmes and Comments on overlapping with any NGO activities: Not applicable 5. Problems encountered during Implementation (with duration & steps taken to remove those) 5.1 Project Management: The contract management with Oberthur Technologies was a big challenge for IDEA project. There were problems regarding the Project Management with Oberthur Technologies (OT), Page 102 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) especially on smart NID Card packages. The Project authority would take the challenge but unable to overcome successfully with OT. The project authority had to take the strict decision not to renew the contract after June 30, 2017, due to the continuous changed of OT’s position, shifted their condition and deviated from their commitment. OT was in clear breach of the terms of the Contract and officially accepted their failure in its letter dated 4 July 2017. OT also provided liquidated damage for their failure up to 30 June 2017. There were some problems which were not addressed by the OT in time, OT also did not pay enough attention to the contract implementation. The main lacking’s of OT were in taking much time to solve Hologram delamination problem, changing manufacturing site, fail to ensure maximum throughput of the perso machine, Noncompliance with contract documents, delay in submitting the project plan and failed to submit the recovery plan though the project issued fifteen (15) reminders for the submission of the revised project plan and recovery plan. 5.2 Project Director: Three Project Directors (PD) have been transferred for the project period and now the 4th Project Director is serving the duties. Project directors needed sometimes to understand the activities of a project and to determine its implementation method. It is a complex and gigantic task. When a PD prepare his work process, set a methodology for the implementation of the project, then the transfer of the project director is an obstacle for the smooth execution of the Project. The progress of this project was hampered due to the frequent transfer of the project director. 5.3 Land Acquisition: Not Applicable 5.4 Procurement: BEC has not been earlier involved in any Bank financed project. The agency neither has any procurement unit nor any dedicated procurement personnel within it to handle the procurement activities. BEC has been assessed by the web-based Procurement Risk Assessment Management System (P-RAMS) as significantly lacking in procurement capacity to handle such a project with such large valued international contracts of goods and consultancies. Time limitation and management of contract was the problems but it overcomes by the help of the executing agency and other stakeholders. In some cases, there was a contradiction in Govt. practices and WB international practices which confused the implementation team. In order to minimize procurement associated risks, the following measures have been agreed upon by IDA with the Government. Measures implemented under the project. BEC has nominated Deputy Director (Budget) NID wing as the procurement focal point (PFP) for the project. The appointed focal point has taken necessary training, both on PPR 2008 and Bank Procurement Guidelines. The focal person helped the NIDW in day-to-day procurement follow-up and preparation of periodic procurement reporting. An international and national procurement consultant with sound knowledge in international procurement has been hired to assist BEC for procurement of National ID cards and other related procurements. This international consultant was a member of the bid evaluation committee for large IT procurements. The consultant has been hired for a short period of time. Besides, a nat ional consultant has also been hired to assist the BEC in local procurement of goods and services. The consultant’s service was ben on a full time basis. Procurement of 10 finger and IRIS scanner needed 3 rd time bidding process which delayed the implementation process of the project. 5.5 Consultancy: There was no problem with consultancy. 5.6 Contractor: Bangladesh Election Commission represented by the Project Director IDEA project signed an agreement (package G4) with a French Company, Oberthur Technologies (OT) on 14/1/2015 for production, personalization, and distribution of NID smart cards up to Upazilla/Thane level. But OT failed to complete the following tasks as per agreement. Under the agreement, OT is obliged to import 90 million blank smart cards from Vitre, France and to personalize those cards in personalization (Perso) center located in Prime Minister’s Tran Vander by 30/06/2016. The problems were to implement the contract/project with the contractor as follows: Hologram delamination: Over the course of importing blank cards from Vitra, OT at one stage raised an Page 103 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) issue via e-mail dated October 21, 2015, of Hologram delamination. The problem of delamination of the hologram was causing decreased production. OT failed to solve the problem. Over the course of 5 months, no viable progress was seen nor were solutions broached. When OT requested to change supplier, BEC accepted OT’s proposal within one day. OT then spent four months processing this change. Change of manufacturing site: OT applied for a second manufacturing site in Shenzhen, China through an e-mail dated 1 August 2016 in order to avoid IDEA program any impact of the overall project completion date agreed with the Bangladesh Election Commission. BEC permitted this within two days for the sake of the project. The factory in China could not produce anything while the BEC team were visiting Shenzhen factory for acceptance. It was clear to BEC that OT was preparing to install machines; by this time, two years had passed. Ultimately, OT failed to supply 90 million blank cards as per the contractually obligated revised schedule, supplying only 77.3 million blank cards. Initial extension of contract: OT failed to complete production of 90 million cards even after getting permission to manufacture blank smart cards from Shenzhen, China, as per provisions of the contract OT sought an extension of the contract for one year up to 30 June 2017. Personalization of smart cards: As of 30 June 2017, OT completed personalization of only 12.9 million cards. Supply of Smart card was not according to the delivery schedule submitted with the tender and that resulted in no cards at perso center for a prolonged time and created a huge backlog. At one stage personalization of smart cards was put at a halt for about three months. Distribution of smart cards: OT is obliged to distribute personalized smart cards up to Thana/Upazilla level by 30 June 2017; as of 30 June 2017, OT have failed to execute the distribution, only 10.98 million personalized cards have been distributed Failure in maximum throughput: OT failed to demonstrate its contractual obligation to ensure maximum throughput of 5 million cards per month as there was lack of supply of cards at the beginning and then all 10 machines were never up and always few machines were down. Noncompliance with contract documents: In order to put the project on the right track, the project authority and the OT agreed to have a revised recovery plan to ensure the contracted tasks done as per time frame. The project issued fifteen (15) reminders to submit the revised recovery plan. At the fag end on the 5 July 2017, after the expiry of the Contract Period, OT submitted a recovery plan which was unrealistic and the terms of which were unacceptable. Noncompliance with contractual Obligations: OT failed to provide Technical Support as per agreement Clause- 2.5.1 Technical Support. OT failed to provide Hardware Support as per clause sl. 2.1. OT was not deployed experience and capable system repair and maintenance engineers for on-site support at the BEC premises. OT did not ensure the employment of required manpower employed to address the throughput of machines as per Clause -2.4.1 Project Management and Operations. OT have failed to provide all Fogra AGE FO2 Test report as per contract clause Inspection and Tests (GCC Claus 25) 5.7 Manpower: From beginning to end, the project suffered from lack of manpower. As per approved manpower setup, only 22 officers and staff were provisioned though huge number of manpower were included in the DPP under contractual hire the recruitment process and the salary structure was not suitable. Lack of support staff hampered the smooth functioning of the project activities. 5.8 Law & Order: Law & order situation during the implementation period was mostly good. 5.9 Natural calamity: There was no problem due to natural calamity. 5.10 Project financing, allocation, and Release: The withdrawal condition as set forth in the financing Agreement (FA) initially restricted the financing of all expenditures until the rules and regulations for implementation of NIRA, 2010 were duly approved and in effect. In April 2012 the FA was amended to allow consultancy services and operating cost to proceed, with only the production and delivery of smart NID cards remaining contingent upon the effectiveness of the rules and regulations. This restructuring allowed the implementation to advance, but processing of major procurement activities only started in December 2013. In this situation, National Legal Consultant was appointed to draft national identity registration rules and regulations. Legal Consultant reviewed the National Identity Registration Act 2010, consult with IDEA, NIDW, Election Commission Secretariat, and Hon’ble Commissioners and prepared draft National ID Registration rules and regulations. The draft prepared by the Legal Consultant was reviewed by the Election Commission and forwarded to the Banks Team for their review. The World Bank Legal Team Page 104 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) reviewed and made few comments with observations especially their observations were to the rules and regulations in data privacy and data security. After receiving the observation from the World Bank, the Election Commission present their own arguments on the draft rules and regulations. But the bank team is firm in their objections and requested for inclusion in the rules. They also suggested hiring International Legal Consultant to review and address this issue. In this context, the International Legal Consultant was appointed to review and finalize the laws, rules, and regulations. The International Legal Consultant Reviewed the draft rules, regulations prepared by the National Legal Consultant and also reviewed the NID registration Act 2010. They met and talked with the Hon’ble Election Commissioner, Legal Wing of Election Commission Secretariat, DG, NIDW & PD, IDEA, WB task team, WB legal team, National Legal Consultants etc. After the discussion with all concern and reviewed the existing rules and regulations in this regards they prepared a draft of the NID rules and regulations. At the same time, the International Legal Consultant recommended some amendments in the National Identity Registration Act-2010 The draft rules and regulations prepared and submitted by the International Legal Consultant approved by the Bangladesh Election Commission, with the necessary amendment. The NID rules and regulations were translated into bangle and submitted the draft to the Ministry of Law, Justice and Parliamentary Affairs and the Legislative Department for necessary actions. The National Identity Registration (Amendment) Act, 2013 was approved in the ninth session of the National Parliament and the Gazette was published on 9 October 2013 which boosted the implementation of the project. Subsequently, the adoption of the rules and regulations enabled the bank to lift the withdrawal condition in December 2014. For the first time in the history of Bangladesh, a fundamental law was amended to meet the requirements of the Financing Agreement. According to the provisions of the Financing Agreement and the World Bank's observation, the project delayed 30 months to implement the project's overall activities. 5.11 Design formulation/approval: No problems 5.12 Project aid disbursement and re-imbursement: No problems occurred in the disbursement and re- imbursement of the project aid. 5.14 The mission of the development partners: Mission of the development partners was friendly and cooperative, no problems arose during the mission period. Mission Team reviewed the framework, objectives, component, activities, procurement packages, financial aspects, disbursement, re- imbursement, contract management, consulting and non-consulting services. The mission team suggested few actions, implementation measures and also recommended the agreed actions with implementation time to be done. The project team worked to achieve the agreed actions, maximum actions were completed within stipulated time with some exception. The main actions and initiatives of the project were as under: Mission Suggested Actions Project Initiatives Sl period The hiring of a consultant to conduct an The Project proposed to hire a consultant for 1 assessment and design up gradation of the NID the assessment of NIDW to BEC. August 23-31, 2015 Wing by November 30, 2015 Organizing a consultation Session with key A consultation Session with key stakeholders regarding a policy framework to stakeholders regarding a policy framework augment measures aimed at ensuring to augment measures aimed at ensuring 2 information security and the quality of the information security and the quality of the identity verification service by December 31, identity verification service was held on 2015 February 4, 2016 Commencing the distribution of smart NID Distribution of smart NID cards was 3 cards to the citizens by December 31, 2015 commenced on October 2, 2016 Receive complete revised contract The Project send several reminders to June 8-21, Implementation Plan from the supplier of the Oberthur Technologies to submit the revised 2016 4 smart NID card package by September 20, contract Implementation Plan of the smart 2016 NID card package but the supplier has failed to submit. Page 105 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Share the terms of reference for the second The terms of reference for the second 5 performance audit with the Bank for performance audit has been shared with the concurrence by September 20, 2016 Bank. Conduct first round of survey on agencies and The Project conducted a final survey on citizen perceptions of the ID authentication agencies and citizen perceptions of the ID 6 service by October 30, 2016 authentication service and the report shared with World Bank. Receive complete revised contract The Project send several reminders to Implementation Plan from the supplier of the Oberthur Technologies to submit the revised 7 smart NID card package by December 20, contract Implementation Plan of the smart December 1-8, 2016 2016 NID card package but the supplier has failed to submit. Resume the personalization of blank smart The personalization of blank smart National 8 National ID cards by December 20, 2016 ID cards has been resumed on January 2017 Shift the personalization machine from Project The personalization machine was shifted 9 office to the personalization center by January from Project office to the personalization 15, 2017 center on January 2017 Hire a consultant to conduct an institutional BEC conducted the institutional assessment 10 assessment of the NID Wing by January 30, and up gradation plan of the NIDW by itself. 2017 Receive complete revised contract The Project requested and reminded March 19-23 and April 6, 2017 Implementation Plan from Oberthur Oberthur Technologies to submit the revised 11 Technologies, the supplier of the smart NID contract Implementation Plan of the smart card package by May 15, 2017 NID card package but the supplier has failed to submit. Starting the personalization of smart NID The Oberthur Technologies have failed to 12 cards in three shifts using 10 machines by May start the personalization of smart NID cards 15, 2017 in three shifts using 10 machines. Operating at least another 15 personalization OT have failed to bring and operating at least machines at the Bangladesh Election another 15 personalization machines 13 Commission (BEC) personalization center in three shifts by June 15, 2017 Refund encashed Advance Payment Advance Payment Guarantee had been 14 Guarantee to DA immediately refunded to DA on time November 6-23, 2017 Resolve the pending audit observation with the Except two all observation of the FAPAD 15 FAPAD by December 15, 2017 has been resolved by December 2017 Ensure transfer of IT assets (equipment, IT assets (equipment, software, and process) software, and process) from suppliers by has been transferred from suppliers to IDEA 16 December 26, 2017, and inform the Bank project and inform the Bank Accordingly Accordingly Complete and reconcile stocktaking of assets The Project complete and reconciled 17 of the Project by December 26, 2017 stocktaking of the assets by the agreed time 5.15 Time & Cost Over-run: According to the revised DPP there was no time or cost overrun. But according to the original DPP implementation time overrun 50% and cost overrun 136.62 % due to the delay starting of the project as per the provisions of the Financing Agreement and the World Bank's observation on Rules and Regulations. The project needed almost 30 months to enact the NID rules and regulations thus the project needed additional 30 months to implement the project's overall activities. The cost overrun due to the field and actual requirement of the project. 5.16 Project Supervision/Inspection: There was no problem regarding the project supervision and inspection but the Implementation Support Mission team drew attention to some action for the successful achievement of the project objectives. 5.17 Delay in Decision: There was a delay in a decision from the vendor side regarding the implementation of contract implementation for package G-4 which hampered the production and distribution of smart NID card and OT have failed to complete the task in time. OT did not made any decision in time. They always changed their position and changed their decisions. Page 106 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) 5.18 Transport: The transportation facilities was in adequate comparing with the actual manpower. 5.19 Training: There was no problem in training component of the project. 5.20 Approval: There was no approval related problem in the project. 5.21 Others: None 6. Remarks & Recommendations of the Project Director: The IDEA project with a focus on preparing smart NID cards with robust security features maintaining international standard was a massive undertaking. This nationwide project went from planning stage to personalization of smart NID card and delivered to the citizen was a huge task. Capturing 10 finger and iris at the time of card distribution was an outstanding decision by the EC. This gigantic task is going on by working together with Local Govt. Officials, Civil Society, and the Bangladesh Election Commission. Not only are the numbers of cards were impressive, but also is the NID authentication service was a challenge. Modern technology enabled the biometric authentication and digitized the NID verification services. NID authentication services were very user-friendly and easy. It resulted the service provider of Bangladesh can easily identify their clients. The project heartily congratulated all who contributed to this outstanding achievement, which would not had been possible without the strong leadership of Bangladesh Election Commission, the commitment of the men and women served enumerators and data entry operators across the country, the project personnel like consultant, officers, Technical Experts, Technical Supports, Associates, who worked at the central project office, the strong support & participation of the citizens of Bangladesh and the contribution of WB task team. The Task team reviewed the progress, made the queries recommend the corrective measures and suggested various international practices regarding implementation. To ensure and institutionalize the achievement of IDEA project Election Commission (EC) has taken several initiatives. EC established a Central Datacenter and a Disaster Recovery System. Standard procedure has been formalized through the development of Standard Operating Procedure (SOP). All procedure is being regularized through a legal framework. Election commission Bangladesh is now upgrading the biometric data of all registered citizens by collecting fingerprint of 10 fingers instead of 4 and capturing iris as second biometric for more authentication and maintain international standard. The smart NID card opens up the possibility of automation and machine verification of the physical document. On various situations the bearer would be able to verify his/her identity with confidence with the chip/machine readable data. Also on various occasions data can be read from the chip and can various forms can be filled out automatically and correctly. Considering the ever growing demand of NID, ECB firmly determine to implement followings in future: a. Registration of under aged citizens b. Use of enhanced biometrics in service delivery c. Ensure uninterrupted card supply chain d. Educate citizens in using Smart NID Card NEA e. Production of smart NID cards for under aged citizens f. Integration of NEA service bus with NID system g. Use of NID as Travel Card h. Registration of the expatriate citizen and issuance of smart NID cards Like many third world country Bangladesh lacked nationwide authentic identity document for citizens. The situation started improving with the issue of laminated paper ID cards to citizens on 2007-8. Despite some shortcomings the card became widely popular and regarded and accepted by citizens and various Page 107 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) authorities. Now the country is entered into a new era with the distribution of polycarbonate smart NID card. Success of this project will ensure nationwide distribution of authentic identity document for all citizens that is capable of machine communication and online and offline verification ensuring service delivery to all citizens of Bangladesh. I would like to convey my sincere and gratitude to all who contributed to the successful implementation of the project and creation of history in digital identification system in Bangladesh. Date: .................................. Signature and seal of the Project Director/Manager 7. Remarks/Comments of Agency Head Date: .................................. Signature and Seal 8. Remarks/Comments of the officer in- charge of the Ministry/Division Date: Signature and Seal Page 108 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Annex- A The progress of the MoU/Agreement for the NID Verification Services: NIDW has been offering verification services to eighty two (85) public and private sector agencies of which 17 public and 68 private agencies are using identity verification services. Among the 66 private sector agencies 45 are private banks and 6 are mobile phone operators and 17 are non-banking financial institutions. The table shows the details of the agencies and date of signing MoU/contract/agreements: Status of the MoU/Contract/Agreement for the NID Verification Services. Type of Date of signing Purposes of ID Verification Sl. Name of Agencies Agencies MoU/ Contracts Services Registration in Taxpayers’ 1. National Board of Revenue (NBR) 25-Jan-12 Identification No. (TIN) database; issuance of e TIN. Authentication of ID for Credit 2. Bangladesh Bank 26-Jan-12 Information Bureau and Financial Management Intelligence Unit. Authentication of ID for issuance of 3. Passport and Immigration Authority 4-Jul-13 passport Development/maintenance of database for pensioners in civil 4. Finance Division, Ministry of Finance 3-Dec-15 service, Salary/Pay fixation for civil service. Online registration of hajj pilgrims at Union Information Service 5. Ministry of Religious Affairs 10-Jan-16 Centers/ hajj agencies/ Islamic Foundation offices/ deputy commissioners’ offices/ hajj offices. Electronic Signature Certificate Authority Authentication of the identity for 6. 4-Feb-16 Controller (CCA) Office electronic signature. Government Authentication of the personnel. Macro-economic wing, Finance Division, agencies (17) Receiving data set for capacity 7. 24-Feb-16 Ministry of Finance development training of the personnel. Receiving data set to list 8. Ministry of Social Welfare 25-Feb-16 beneficiaries under social welfare program. Detecting criminals, investigation, 9. Special Branch, Bangladesh Police 24-May-16 prevent forgery, terrorism etc. Authentication of the identity for 10. Prime Minister Office (A2I) 18-July-16 various govt. services. Authentication of the victim, 11. Police Bureau of Investigation (PBI) 02-Nov-16 criminal etc. Authentication Services for 12. Bangladesh Bureau of Statistics (BBS) Household surveys and other 06-Feb-17 surveys of BBS Detecting criminals, investigation, 13. Rapid Action Battalion (RAB) prevent forgery, terrorism etc. eKYC/ opening of account/ mobile 14. Janata Bank Ltd. 19-Feb-17 banking. Authentication of the victim, 15. Signal Intelligence Bureau (SIB) 14 May 2017 criminal etc. 16. National Telecommunication Monitoring Page 109 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Type of Date of signing Purposes of ID Verification Sl. Name of Agencies Agencies MoU/ Contracts Services Cell Authentication for providing health 17. MIS Department of Health 22 Jan 18 service 18. Airtel Bangladesh Limited (Airtel) Bangladesh Link Digital Communications 19. Limited (Bangla Link) Mobile SIM/ RIM registration/re- operators 3-Nov-15 20. Pacific Telecom Limited (City Cell) registration (6) 21. Grameen Phone Limited (GP) 22. Robi Axiata Limited (Robi) 23. Teletalk Bangladesh Limited (Teletalk) eKYC/ opening of account/ mobile 24. BRAC Bank Limited banking, 19-Aug-15 eKYC/ opening of account/ mobile 25. Dutch Bangla Bank Limited banking, 26. Southeast Bank Limited eKYC/ opening of account 27. Eastern Bank Limited eKYC/ opening of account 28. Export Import Bank Limited 24-Nov-15 eKYC/ opening of account eKYC/ opening of account/ mobile 29. Bangladesh Commerce Bank Limited banking, 30. AB Bank Limited eKYC/ opening of account eKYC/ opening of account/ mobile 31. United Commercial Bank Limited banking/ 32. NRB Global Bank Limited eKYC/ opening of account 33. NRB Commercial Bank Limited 10-Dec-15 eKYC/ opening of account 34. Standard Chartered Bank Limited eKYC/ opening of account 35. IFIC Bank Limited eKYC/ opening of account 36. Al-Arafah Islami Bank eKYC/ opening of account Private 37. Mutual Trust Bank Ltd. commercial eKYC/ opening of account 38. Prime Bank Ltd. banks 14-Jan-16 eKYC/ opening of account (45) 39. Sahajalal Islami Bank eKYC/ opening of account 40. Trust Bank Ltd eKYC/ opening of account 41. Jamuna Bank Ltd. eKYC/ opening of account 42. Islami Bank Bangladesh Ltd. eKYC/ opening of account 4-Feb-16 43. NRB Bank Ltd. eKYC/ opening of account 44. BASIC Bank Ltd. eKYC/ opening of account 45. Bank Al Falah eKYC/ opening of account 46. Uttara Bank Limited eKYC/ opening of account 25-Feb-16 47. Dhaka Bank Limited eKYC/ opening of account 48. First Security Islami Bank Limited eKYC/ opening of account 49. One Bank Limited eKYC/ opening of account 50. Midland Bank Limited eKYC/ opening of account 11-Apr-16 51. Mercantile Bank Limited eKYC/ opening of account 52. The City Bank Limited eKYC/ opening of account Page 110 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Type of Date of signing Purposes of ID Verification Sl. Name of Agencies Agencies MoU/ Contracts Services 53. Bank Asia Limited eKYC/ opening of account National Credit and Commerce Bank eKYC/ opening of account 54. limited 6-June-19 55. Pubali Bank Limited eKYC/ opening of account 56. Union Bank Limited eKYC/ opening of account 57. Social Islami Bank Limited 27-July-16 eKYC/ opening of account The Honkong and Shanghai Banking eKYC/ opening of account 58. 4-Sep-16 Corporation limited (HSBC) 59. Habib Bank Limited eKYC/ opening of account 60. Standard Bank Limited 19 January 2017 eKYC/ opening of account 61. The Premier Bank Limited eKYC/ opening of account 62. The Farmers Bank Ltd. eKYC/ opening of account 63. National Bank Ltd. 19-Feb-17 eKYC/ opening of account 64. Modhumati Bank Ltd. eKYC/ opening of account 65. Rupali Bank Limited 15 June 2017 eKYC/ opening of account 66. Agroni Bank Limited eKYC/ opening of account 67. Simanto Bank limited eKYC/ opening of account 68. Megna Bank Limited 07 Nov 17 eKYC/ opening of account 69. IDLC Finance limited eKYC Industrial Promotion & Development 70. eKYC Company (IPDC) of Bangladesh Limited 71. MIDAS Financing Limited 21-Apr-16 eKYC 72. Phoenix Finance & Investment Limited eKYC 73. Prime Finance & Investment Limited eKYC 74. United Finance Ltd. eKYC 75. Lanka-Bangla Finance Ltd. eKYC 76. Infrastructure Development Ltd. Non-banking 10-May-16 eKYC 77. Fareast Finance and Investment Ltd. financial eKYC institutions 78. Premier Leasing and Finance Ltd. (17) eKYC 79. First Finance Limited eKYC Meridian Finance and Investment Company eKYC 80. 27-July-16 Limited Bangladesh Finance and Investment eKYC 81. Company Limited 82. International Lizing Co. Limited 07 Nov 17 eKYC 83. Union Capital Limited 08 Nov 17 eKYC 84. B-kash Limited eKYC 10 Dec 17 85. National Finance Limited eKYC The progress of the implementation of Online NID authentication services to the citizen by various agencies: By now 85 (Eighty Five) agencies are using the online identity verification services through NID database for proper authentications of the citizens in service delivery. The Banks and other agencies verify ID number through Database and the Mobile operators verify biometric (fingerprint) through the database. The status of the hit counted for NID authentication Page 111 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) services since inception to February 28, 2018 is as under: Status of the Online Identity Authentication Services Total NID Sl. Agencies Match Non Match Verified 1 National Board of Revenue (NBR) 8,708,966 7,330,523 1,378,443 2 Bangladesh Bank 15,946 10,581 5,365 3 Passport and Immigration Authority 0 0 0 4 Finance Division, Ministry of Finance 5,201,823 4,090,434 1,111,389 5 Ministry of Religious Affairs 798,194 728,752 69,442 Electronic Signature Certificate Authority 6 192 100 92 Controller (CCA) Office Macro-economic wing, Finance Division, 7 0 0 0 Ministry of Finance 8 Ministry of Social Welfare 0 0 0 9 Special Branch, Bangladesh Police 223,922 187,081 36,841 10 Prime Minister Office 25,989 21,161 4,828 11 Police Bureau of Investigation (PBI) 9,822 8,956 866 12 Airtel Bangladesh Limited (Airtel) 12,617,165 11,059,941 1,557,224 Bangladesh Link Digital Communications 13 69,364,371 49,587,153 19,777,218 Limited (Bangla Link) 14 Pacific Telecom Limited (City Cell) 230,902 200,316 30,586 15 Grameen Phone Limited (GP-Telco) 111,729,485 92,934,344 18,795,141 16 Robi Axiata Limited (Robi) 69,829,828 60,832,281 8,997,547 17 Teletalk Bangladesh Limited (Teletalk) 8,410,188 7,140,009 1,270,179 18 BRAC Bank Limited (NID) 1,835,031 1,512,683 322,348 19 Dutch Bangla Bank Limited 1,674,544 263,943 1,410,601 20 Southeast Bank Limited 654,160 528,646 125,514 21 Eastern Bank Limited 431,764 362,955 68,809 22 Export Import Bank Limited 951,506 748,890 202,616 23 Bangladesh Commerce Bank Limited 24,777 18,668 6,109 24 AB Bank Limited 177,343 149,952 27,391 25 United Commercial Bank Limited 667,579 541,397 126,182 26 NRB Global Bank Limited 85,008 71,066 13,942 27 NRB Commercial Bank Limited 112,371 87,586 24,785 28 Standard Chartered Bank Limited 219,657 186,626 33,031 29 IFIC Bank Limited 944,422 632,939 311,483 30 Al-Arafah Islami Bank 504,855 400,546 104,309 31 Mutual Trust Bank Ltd. 354,111 279,453 74,658 32 Prime Bank Ltd. 316,517 266,710 49,807 33 Sahajalal Islami Bank 213,419 166,312 47,107 34 Trust Bank Ltd 54,977 44,911 10,066 35 Jamuna Bank Ltd. 155,301 120,014 35,287 36 Islami Bank Bangladesh Ltd. 5,364,236 4,324,641 1,039,595 37 NRB Bank Ltd. 100,385 81,509 18,876 38 BASIC Bank Ltd. 45,075 34,189 10,886 39 Bank Al Falah 11,148 8,993 2,155 Page 112 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Total NID Sl. Agencies Match Non Match Verified 40 Uttara Bank Limited 879,213 739,548 139,665 41 Dhaka Bank Limited 16,157 14,200 1,957 42 First Security Islami Bank Limited 880,290 725,170 155,120 43 One Bank Limited 152,309 127,904 24,405 44 Midland Bank Limited 71,262 57,685 13,577 45 Mercantile Bank Limited 227,100 177,551 49,549 46 The City Bank Limited 365,670 306,914 58,756 47 Bank Asia Limited 415,532 346,758 68,774 National Credit and Commerce Bank 48 50,158 41,388 8,770 limited 49 Pubali Bank Limited 1,308,182 1,041,328 266,854 50 Union Bank Limited 36,584 27,585 8,999 51 Social Islami Bank Limited 196,306 153,942 42,364 The Honkong and Shanghai Banking 52 18,946 15,215 3,731 Corporation limited (HSBC) 53 IDLC Finance limited 157,633 125,413 32,220 Industrial Promotion & Development 54 19,183 14,311 4,872 Company (IPDC) of Bangladesh 55 MIDAS Financing Limited 16,734 12,634 4,100 56 Phoenix Finance & Investment Limited 201 154 47 57 Prime Finance & Investment Limited 1,763 1,438 325 58 United Finance Ltd. 41,835 33,594 8,241 59 Lanka-Bangla Finance Ltd. 91,264 79,132 12,132 60 Infrastructure Development Ltd. 0 0 0 61 Fareast Finance and Investment Ltd. 1,675 1,131 544 62 Premier Leasing and Finance Ltd. 1,701 1,420 281 63 First Finance Limited 5,921 4,944 977 Meridian Finance and Investment 64 2,447 2,027 420 Company Limited Bangladesh Finance and Investment 65 913 781 132 Company Limited 66 Habib Bank Limited 1,782 1,517 265 67 The Premier Bank Limited 22,377 16,966 5,411 68 Standard Bank Limited 10,976 8,981 1,995 69 Bangladesh Bureau Statistics 17,712,278 14,548,029 3,164,249 70 Rapid Action Batilian (RAB) 6,680 3,594 3,086 71 The Farmers Bank Ltd. 20,921 17,690 3,231 72 National Bank Ltd. 50,158 41,388 8,770 73 Modhumati Bank Ltd. 5,131 4,231 900 74 Janata Bank Ltd. 24,110 20,984 3,126 75 Signal Inteligence Bureau (SIB) 0 0 0 76 Rupali Bank Limited 53,401 46,755 6,646 77 International Lizing Co. Limited 157 84 73 78 Agroni Bank Limited 12,405 10,280 2,125 Page 113 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Total NID Sl. Agencies Match Non Match Verified 79 Simanto Bank limited 0 0 0 80 National Telecommunication Monitoring 48 35 13 81 Megna Bank Limited 56,941 49,827 7,114 82 Union Kipital Bank 526 435 91 83 B-kash Limited 158,034 151,466 6,568 84 National Finance Limited 94 87 7 85 MIS Department of Health 0 0 0 Total 325,159,977 263,938,777 61,221,200 Page 114 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Annex-B Production, Personalization and Distribution of smart NID cards at glance: Number of cards Sl. No Activity % of 90 million in million 1 Total Number of Card 90.00 100.00 2 Card Supplied 77.30 85.89 3 Card not supplied 12.70 14.11 4 Personalization Completed 40.39 44.88 5 Yet to personalize 49.61 55.12 6 Delivered to Thana/Upazila 39.67 44.08 7 Yet to deliver to Upazila 50.33 55.93 8 Distributed to citizens 29.79 33.10 9 Yet to distribute to citizens 60.21 66.90 Page 115 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Annex- C Local Training Details (List of Cources and number of participants) Serial Number of Name of the Training Courses Remarks No. Participants 1 2 3 4 1 VPN Training 15 Customized Training on Networking, 2 16 Troubleshooting & Security 3 AIFS Basic, Solution & Algorithm 15 4 Biometric System 6 5 Enterprise AFIS User Training 31 6 NOC Operations and Management 18 Enterprise AFIS Operation, Upgradation, 7 11 Integration, Customization & Maintenance 8 New Card Management Soft ware 34 9 New Card Management Soft ware 25 10 Certified Data Centre Professional -CDCP 10 Certified Data Centre Facilities Operations 11 8 Manager-CDFOM 12 Certified Data Center Risk Professional-CDRP 8 13 Certified Data Center Migration Professional 6 14 Certified Data Center Specialist-CDCS 9 15 Certified Data Center Expert-CDCE 6 16 Certified IT Manager-CITM 7 17 Oracle Access Manager 11g: Administration 8 Oracle B1 Applications 7.9: Develop a Data 18 6 Warehouse 19 Oracle Database 11g: Data Mining 8 20 Oracle Database 11g: Data Mining 8 Tally Software operations, Management and 21 4 reporting 22 Tally Software 6 23 Oracle Database 11g: Data Mining 8 Oracle Web Logic Server 11g: Monitor and Tune 24 6 Performance Oracle BI Discoverer Plus 11g: Analyze 25 5 Relational and OLAP Data 26 Oracle Service Bus 11g: System Administration 5 Oracle Enterprise Manager 11g: Grid control 27 4 Essentials Oracle Web Logic Server 11g: Advanced 28 8 Administration 29 Oracle BI 11g RI: Creat Analyses & Dashboards 5 Page 116 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Serial Number of Name of the Training Courses Remarks No. Participants Ed1.2 30 Oracle SOA Suite 11g: Essential Concepts 5 31 Oracle BI 11g RI: Build Repositories ED 1.2 9 Oracle Service Bus 11g: Design & Integrate 32 5 Service 33 Oracle Database 11g: RAC Administration Ed1.1 12 34 Oracle Oracle 11g: Administer a Data Warehouse 9 Oracle BI Application 7.9 Develop a Data 35 6 Warehouse Certified Data Centre Facilities Operations 36 8 Manager-CDFOM Web Component Development With Servlets & 37 10 JSPs, Java EE6 Oracle Grid Infrastructure 11g: Administer & 38 3 Disploy Oracle Grid Infrastructure 11g: Administer & 39 3 Disploy Cluster Oracle Weblogic Server 11g: Administration 40 7 Essentials Exadata Database Machine Administration 41 8 Workshop Oracle Exadata Storage Server V2 Overview 42 6 Seminer ED1 Certified Data Centre Facilities Operations 43 8 Manager-CDFOM 44 Oracle Grid Infrastructure 11g: Administer ASM 4 45 Oracle Database 11g: Data Guard Administration 10 Oracle Data Integrator : Administration and 46 5 Development Oracle Database 11g: Integration and 47 5 Administration Oracle Database 11g: RAC and Grid 48 7 Infrastructure Admin Accentials Oracle Database 11g: Manage Clusterware & 49 3 ASM 50 Certified Data Center Professional-CDC 10 51 Certified Data Center Specialist-CDCS 9 52 Tally Software 8 53 Tally Software 23 Oracle Database 11g: Implementing Database 54 8 Vault 55 Oracle Database 11g: Backup & Recovery 8 56 Oracle Database 11g: SQL Tuning 3 Page 117 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Serial Number of Name of the Training Courses Remarks No. Participants 57 Implementing Oracle Audit Vault 7 58 Oracle Database 11g: Security 9 59 Oracle Database 11g: Implementing Partitioning 3 60 Oracle Database 11g: Performance Tuning R2 9 61 Oracle Linux: System Administration 15 62 Oracle Database 11g: Admin Workshop-1 12 63 UNIX Linux Essentials 15 64 Oracle Database 11g: Performance Tuning R2 9 Oracle Database 11g: Implementing Database 65 8 Vault 66 Oracle Database 11g: SQL Tuning Workshop 3 67 Oracle Database 11g: Admin Workshop-2 12 68 Oracle Linux Fundamentals 15 69 Oracle Database 8 70 Oracle Database 11g: Managing Oracle On Linux 11 Oracle Database 11g: Data Warehousing 71 8 Fundamentals 72 Oracle Database 11g: Advanced PL/SQL 8 73 Oracle Database 11g: Advanced PL/SQL New 7 74 Java SE 7 Fundamentals 8 75 Oracle Database SQL Fundamentals 7 76 Oracle Database 15 77 VAT & TAX Training 31 78 Outsourcing Operator Training 88 79 Outsourcing Operator Training Field 1042 80 Certified Ethical Hacker (CEH) 7 81 NOC Team Training 18 82 New Card Management Software 2278 83 Personalization Center Training 30 84 VAT & TAX Training 25 85 Project Management Training 25 86 NOC Team Training (ATS) 20 Total 4261 Page 118 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Page 119 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Results Framework Project Development Objectives (PDO): To establish a secure, accurate and reliable national ID system in Bangladesh that serves as the basis for more efficient and transparent service delivery. Cumulative Target Values (Project Years) Unit of Baselin Core YR 1 YR 2 YR 3 YR 4 YR 5 YR 6 YR 7 PDO Level Results Indicators Measure e (FY 11- (FY 12- (FY 13- (FY 14- (FY 15- (FY 16- (FY 17- 12) 13) 14) 15) 16) 17) 18) Indicator 1: Number of citizens Numbe having access to secure, reliable r 0 0 0 20 50 50 65 80 (Millio means of identification n) Achievement** - - - - - 8.54 40.39 Indicator 2: Number of women Numbe among number of citizens r 0 0 0 10 25 25 30 40 having access to secure reliable (Millio means of identification n) Achievement - - - - - 2.57 19.80 Indicator 3: Number of public/private institutions Numbe regularly using electronic 0 0 0 1 2 4 4 4 r identity verification for their service delivery Achievement - - 2 3 4 74 85 Indicator 4: Number of Numbe public/private institutions using - - - - 0 2 4 5 r off-line identity verification for Page 120 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) their service delivery using smart NID cards Achievement - - - - 0 0 0 Numb Indicator 5: Number of er citizens’ identity - - - - 0 4 6 7 (Millio electronically verified n) Achievement - - - - 4 6.5 70 Intermediate Results Indicators Component 1: National Identification System and Services Intermediate Result (Component 1.1): Legal & regulatory framework established for management of the NID system Intermediate Result Indicator 1.1.1: Operational procedures Yes/N No Yes Yes Yes Yes Yes Yes Yes for the management of NID o Wing introduced Achievement No Yes Yes Yes Yes Yes Yes Intermediate Result Indicator 1.1.2: Regulatory and operational guidelines for NID Text None Yes Yes Yes Yes Yes Yes Yes Wing and verification service issued Partly Fully Fully Fully Fully Achievement - Drafted complete complete complete complete complete d d d d d Component 2: IT Operations and Management Page 121 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Intermediate Result (Component 2.1): IT infrastructure for ID system developed and made operational Intermediate Result Indicator 2.1.1: Bangladesh Election Commission (BEC) Data Center Yes/N None Yes Yes Yes Yes Yes Yes Yes (DC) and Disaster Recovery o System established DC (Yes) DRS DRS- In Achievement - (partly Yes Yes Yes Yes process establish ed) Intermediate Result Indicator 2.1.2: Personalization Center Numbe - - - - 0 1 1 1 for smart NID cards established r Achievement - - - - 1 1 1 Intermediate Result (Component 2.2): Reliable data communication network through virtual private network created Intermediate Result Indicator 2.2.1: Number of Upazila server Numbe stations connected through VPN 0 100 130 230 230 230 230 230 r and capable of NID registration and updating of information In In Achievement ** - - Off track Off track 516 process process Intermediate Result (Component 2.3): Usage of NID card by social services for authentication improved Intermediate Result Indicator Numbe 0 0 0 5 5 5 5 5 2.3.1: Number of social r Page 122 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) protection program utilizes NID to verify the correct beneficiaries Achievement - - 2 2 2 2 3 Component 3: Capacity Building, Communication and Overall Project Management Intermediate Result (Component 3.1): Technical and management capacity of the NIDW strengthened Intermediate Result Indicator 3.1.1: Staff trained in operation Numbe 0 700 700 700 700 700 700 700 and management of NIDW r Achievement - - 135 233 536 1603 4261 Intermediate Result Indicator Numbe 3.1.2: Staff recruited for NID 0 71 71 71 71 71 71 71 r Wing Achievement 31 31 31 31 31 35 37 Intermediate Result (Component 3.2): Citizen awareness is generated through an effective communication mechanism Intermediate Result Indicator 3.2.1: Orientation sessions organized for Upazila level staff Numbe - - - - 0 20 50 60 of the Election Commission for r community mobilization on NID system Achievement Orientati Orientati on on - - - - 0 sessions sessions is yet to is yet to start start Page 123 of 125 The World Bank BD Identification System for Enhancing Access to Services (IDEA) Project (P121528) Intermediate Result Indicator 3.2.2: Agencies satisfied using Percent - - - - 0 20 50 70 the NID verification services Achievement Survey is Requires - - - - yet to 71 a survey start Intermediate Result Indicator 3.2.3: Citizens satisfied using Percent - - - - 0 30 50 70 the smart NID cards Achievement Survey is Requires - - - - yet to 93.2 a survey start Page 124 of 125