37284 PHILIPPINES SMALL TOWNS WATER UTILITIES DATA BOOK ABBREVIATIONS AND ACRONYMS AusAID Australian Agency for International Development BRWSAMPC Buhi Rural Waterworks and Sanitation Multi-Purpose Cooperative BWD Bansalan Water District CO cooperative COWASSCO Community Water and Sanitation Service Cooperative (Argao) CWSDC Calapan Waterworks System and Development Corporation DILG Department of the Interior and Local Government DRWSA Darasa Rural Waterworks and Sanitation Association GOP Government of the Philippines GWD Guimba Water District HC house connection JWS Jagna Waterworks System LWUA Local Water Utilities Administration LGU local government unit MCWD Metro Carigara Water District MWD Muñoz Water District NRW non-revenue water NWRB National Water Resources Board O&M operation and maintenance PAWASCO Padada Water System Cooperative PAWD Philippine Association of Water Districts Php Philippine Peso PT public tap PWS Provincial Waterworks System RUWASA Tibal-og Rural Waterworks and Sanitation Association RWSA rural waterworks and sanitation association SFWD San Francisco Water District SICIWA Silay City Water District SPMPC San Pedro Multi-Purpose Cooperative, Inc. SPRACI San Pedro Resettlement Area Cooperative, Inc. SRWD Santa Rosa (NE) Water District TCWS Tagbilaran City Waterworks System TWD Tandag Water District UFW unaccounted-for water VWD Victorias Water District WD water district WPEP Water Supply and Sanitation Performance Enhancement Project WSP Water and Sanitation Program WSSPMO Water Supply and Sanitation Project Management Office Philippines Small Towns Water Utilities Data Book i MEASUREMENT UNITS AND SYMBOLS km kilometer km2 square kilometer l/c/d or lpcd liters per capita per day m meter m3 cubic meter m3/d cubic meter per day m3/d/c cubic meter per day per capita mm millimeter n.a. not available or not applicable % percent " inch ii FOREWORD Sustainable access to water supply for all Filipinos has always been a priority of the Government of the Philippines. Yet, despite many government-supported water supply investment programs over the last three decades, a significant number of our people, especially the poor, continue to rely on unsafe sources of water supply or suffer inadequate service. During the National Water Forum in March 2004, government extended an invitation to civil society groups and the international community to help it define priority actions and policies and elicit parallel commitments for progressing towards sustainable universal access. It was clear from the Forum's results that stakeholders understood the underlying causes of poor sector performance not simply to be inadequate investments, but institutional limitations that have generated perverse incentives and discouraged improved performance by water service providers. Much effort has been initiated under the present Administration to tackle the difficult issues in the sector, including improving economic regulation comprehensively across different types of providers, rationalizing public financing in the sector to encourage best use of subsidies, and enhancing participation of consumers and the private sector as counter balance to a dominant public sector. These reforms are underway, albeit slowly. The Performance Improvement and Benchmarking of Philippines Small Towns Water Supply Project forms an important foundation for these reforms as it initiates a performance-based system for assessing the grant of water supply franchises as well as a means to support utilities in evaluating and improving their own performance by learning from others. This Data Book presents the results of the performance data collection and analysis undertaken for 20 utilities in the last 14 months of the project. The Project has been unique in its simplicity and also because it has encouraged multi-lateral working partnerships among the Department of the Interior and Local Government, the Local Water Utilities Administration and the National Water Resources Board; and between government agencies and utilities, through the Philippine Association of Water Districts and the direct participation by and dialogues with utilities themselves. In pursuing with these difficult reforms, the Government of the Philippines has been supported by the Water and Sanitation Program ­ East Asia and the Pacific of the World Bank and the Government of Australia, through the Water Supply and Sanitation Performance Enhancement Project. We, the agencies that have worked on this Project, have been very encouraged by the reception of participating utilities and stakeholders to this piloting of a performance monitoring and improvement system. Utilities have shown keen interest in improving their own performance and in taking up their responsibility for promoting access to water supply service for all Filipinos. Angelo T. Reyes Ramon B. Alikpala Lorenzo H. Jamora Secretary Executive Director Administrator Department of the Interior National Water Resources Local Water Utilities and Local Government Board Administration Philippines Small Towns Water Utilities Data Book iii FOREWORD The Philippines appears to offer many of the comforts (and occasional inconveniences) of infrastructure services found in rapidly urbanizing and developing countries in East Asia, but the relatively high rates of access belies the quality of these services. Particular to water supply, less than half of its population has water piped into homes. Many, even those in urban and peri-urban areas, are not reached by water supply network services and rely on communal systems, self-provisioning or water vendors. This poor quality of service contributes to a reduced quality of life for the poor. The Philippines water supply market is highly fragmented. Many major network providers service less than 5,000 connections and are able to reach only a small portion of their service areas. Constraints to water supply system expansion and overall performance stem from internal and external factors. Internal factors relate to systems operations that are within the control of utility management, such as network repairs and maintenance, billings and collection, management of production and distribution. External factors relate to the institutional environment in which these water enterprises operate, which is characterized by a reliance on subsidies. The Water Supply and Sanitation Performance Enhancement Project has been a key resource in supporting the Government of the Philippines to review sector performance and direct its future course of action in water and sanitation since it began in 2000. In the Project's latter years, a sub-project on Performance Improvement and Benchmarking of Small Towns Water Utilities was implemented to introduce a transparent and systematic review of utility performance with the aim of helping utilities benchmark their results with their peers and evaluate the internal processes that are affecting those results. At the same time, it helped institutionalize systems for regulating utilities and generating information for policy- and decision-makers to address the external factors. This Philippines Small Towns Water Utilities Data Book is a major final output of the benchmarking project. It features data from 20 participating small utilities and compares their performance through selected indicators that have been agreed and understood by stakeholders here and around the world. The Water and Sanitation Program ­ East Asia and the Pacific of the World Bank and the Australian Government have been privileged to work in partnership with an active team from the Philippine Government and an enthusiastic group of small water utilities to implement this pilot project. We hope that this report will enhance understanding, by national and local government decision-makers, utilities and consumers, of the constraints faced by water service providers in taking advantage of the opportunities of increasing demand of water supply and lead to pragmatic approaches and concerted efforts to address these constraints. Angus Macdonald Richard W. Pollard Counsellor Regional Team Leader Development Cooperation Water and Sanitation Program ­ East Asia Government of Australia and the Pacific, the World Bank iv ACKNOWLEDGMENTS The Philippines Small Towns Water Utilities Data Book was prepared through collaboration between the Government of the Philippines and the World Bank, led by the Water and Sanitation Program ­ East Asia and the Pacific. The Benchmarking Project Team members are: Fe Banluta, Jessie Gabayno, and Josephine Ramos (Department of the Interior and Local Government - DILG); Petronila Conti, Elvira de Leon and Marie Santos (Local Water Utilities Administration - LWUA); Nathaniel Santos, Belen Juarez and Edsie Peñaranda (National Water Resources Board - NWRB); Ranulfo Feliciano and Romeo Calara (Philippine Association of Water Districts - PAWD); Leila Elvas, Jema Sy (Task Team Leader) and Cesar Yñiguez (Adviser) (Water and Sanitation Program ­ East Asia and the Pacific - WSP-EAP, the World Bank). Valuable inputs were provided by a Peer Review Panel composed of: Charles Andrews (Asian Development Bank); Ranulfo Garcia (DILG); Manuel Yoingco (LWUA); Ramon Alikpala (NWRB); William Kingdom, Luiz Claudio Martins Tavarez, Ming Zhang, and Caroline Van den Berg (World Bank), Anumpam Sharma (WSP- South Asia), and Simon Gordon Walker (Water Resources Center, UK). The Benchmarking Project was supported by an administrative and publishing team: Sylvia de Ocampo (late), Rosario Nolasco (Editor), Emma Sacote, Gilbert Villarin and Yosa Yuliarsa (WSP-EAP Communications Specialist). The Team would like to acknowledge the contribution of the water supply utilities that participated in this project and the Government of Australia. Philippines Small Towns Water Utilities Data Book v CONTENTS ABBREVIATIONS AND ACRONYMS i MEASUREMENT UNITS AND SYMBOLS ii FOREWORD iii ACKNOWLEDGMENTS v PART I EXECUTIVE SUMMARY I. OVERVIEW OF THE SECTOR 2 INCREASING DEMAND FOR URBAN WATER SUPPLY 2 URBAN WATER SUPPLY MARKET SEGMENTATION 2 FRAGMENTATION IN THE REGULATION OF UTILITY PERFORMANCE 3 PROLIFERATION OF SMALL UTILITIES 3 II. PERFORMANCE IMPROVEMENT AND BENCHMARKING OF SMALL TOWNS UTILITIES IN THE PHILIPPINES ­ THE PROJECT 5 III. METHODOLOGY 6 PARTICIPATING UTILITIES AND THEIR SELECTION 6 INDICATORS OF PERFORMANCE 7 WHAT CONSTITUTES GOOD PERFORMANCE? 8 OTHER TOOLS TO ASSESS PERFORMANCE 8 IV. SUMMARY OF PERFORMANCE BY INDICATORS 10 WATER SUPPLY COVERAGE 11 WATER AVAILABILITY 11 CONSUMPTION 11 PRODUCTION PER PERSON 11 UNACCOUNTED-FOR WATER 11 CONNECTIONS METERED 11 OPERATING RATIO 12 ACCOUNTS RECEIVABLE 12 COLLECTION EFFICIENCY 12 AVERAGE TARIFF 12 NEW CONNECTION FEE 12 vi AVERAGE CAPITAL EXPENDITURE OVER LAST 5 YEARS/CONNECTION 12 STAFF/1,000 CONNECTIONS RATIO 13 V. COMMENTARY 14 BUSINESS MODEL OF SMALL WATER ENTERPRISES 14 TARIFFS AND CAPITAL FINANCING 14 OPERATIONAL MANAGEMENT AND CAPACITY 14 OVERALL PERFORMANCE BY MANAGEMENT MODELS 15 VI. WAY FORWARD 16 GENERATING AND USING UTILITY PERFORMANCE INFORMATION 16 PERFORMANCE IMPROVEMENT AND BENCHMARKING PROJECT PHASE 2 16 SUPPORT FOR SMALL WATER UTILITIES AS A STRATEGY FOR MARKET INTEGRATION 17 PART II UTILITY COMPARISONS UTILITIES TABLE 2.1 : NAMES, LOCATIONS AND TYPES OF UTILITIES 20 TABLE 2.2 : SIZE OF UTILITY 20 FIGURE 2.1 : TYPES OF WATER UTILITY 21 FIGURE 2.2 : CAPITAL EXPENDITURE PER CONNECTION 21 PRODUCTION FIGURE 2.3 : PRODUCTION VOLUME 22 FIGURE 2.4 : STORAGE CAPACITY 22 FIGURE 2.5 : PRODUCTION METERING 23 SERVICE FIGURE 2.6 : WATER COVERAGE 24 FIGURE 2.7 : WATER AVAILABILITY 24 FIGURE 2.8 : WATER USE 25 FIGURE 2.9 : PER CAPITA CONSUMPTION 25 FIGURE 2.10 : MONTHLY HOUSEHOLD CONSUMPTION 26 FIGURE 2.11 : MONTHLY HOUSEHOLD BILL 26 Philippines Small Towns Water Utilities Data Book vii MANAGEMENT FIGURE 2.12 : UNACCOUNTED-FOR WATER 27 FIGURE 2.13 : CONSUMER METERING 27 FIGURE 2.14 : STAFF PER 1000 CONNECTIONS 28 FIGURE 2.15 : AVERAGE TARIFF 28 FIGURE 2.16 : UNIT PRODUCTION COST 29 FIGURE 2.17 : MANAGEMENT SALARIES 29 FIGURE 2.18 : CONNECTION FEE FOR HOUSE CONNECTION 30 TABLE 2.3 : PRIORITY NEEDS OF UTILITY 30 FINANCIAL FIGURE 2.19 : DOMESTIC TARIFF STRUCTURES ­ GROUP 1 (TANDAG, MUÑOZ, GUIMBA, METRO CARIGARA) 31 FIGURE 2.20 : DOMESTIC TARIFF STRUCTURES ­ GROUP 2 (SAN FRANCISCO, STA. ROSA, CALAPAN, VICTORIAS) 31 FIGURE 2.21 : DOMESTIC TARIFF STRUCTURES ­ GROUP 3 (BUHI, TIBAL-OG, JAGNA, NUEVA VIZCAYA) 32 FIGURE 2.22 : DOMESTIC TARIFF STRUCTURES ­ GROUP 4 (ARGAO, PADADA, DARASA, TAGBILARAN) 32 FIGURE 2.23 : DOMESTIC TARIFF STRUCTURES ­ GROUP 5 (SILAY, BANSALAN, SAN PEDRO RACI, SAN PEDRO MPC) 33 FIGURE 2.24 : ACCOUNTS RECEIVABLE 33 TABLE 2.4 : COST OF WATER FOR DOMESTIC USE (HOUSE CONNECTIONS) 34 FIGURE 2.25 : OPERATING RATIO 34 FIGURE 2.26 : REVENUE COLLECTION EFFICIENCY 35 OPERATION AND MAINTENANCE FIGURE 2.27 : ANNUAL OPERATION AND MAINTENANCE COSTS 36 FIGURE 2.28 : O&M COST COMPONENTS 36 FIGURE 2.29 : LEAKS REPAIRED 37 FIGURE 2.30 : METERS REPLACED 37 FIGURE 2.31 : WATER QUALITY SAMPLING 38 FIGURE 2.32 : COMPLAINTS RECEIVED 38 FIGURE 2.33 : NEW CONNECTIONS 39 viii PART III WATER UTILITY AND AREA PROFILES ARGAO 42 BANSALAN 44 BUHI 46 CALAPAN 48 DARASA 50 GUIMBA 52 JAGNA 54 METRO CARIGARA 56 MUÑOZ 58 NUEVA VIZCAYA 60 PADADA 62 SAN FRANCISCO 64 SAN PEDRO MPC 66 SAN PEDRO RACI 68 SILAY 70 STA. ROSA 72 TAGBILARAN 74 TANDAG 76 TIBAL-OG 78 VICTORIAS 80 Philippines Small Towns Water Utilities Data Book ix x PART I EXECUTIVE SUMMARY Philippines Small Towns Water Utilities Data Book 1 I. Overview of the Sector Increasing Demand for Urban Water Supply While public data show fairly high formal water The Philippines is one of the most rapidly urbanizing supply access rates, only some 34 million Filipinos countries in Asia1. By 2015, it is estimated that or less than half the current population (44%) has about 90 million Filipinos ­ almost triple the present piped water connections in their homes. The rest population ­ will be living in towns and cities. rely on communal faucet systems, improved point Urban growth is occurring mostly in lower-density, sources, and alternative providers, such as water peri-urban towns with less than 100,000 people. truckers and resellers. The concentration of people brings potential for economies of scale in the provision of services, Urban Water Supply Market Segmentation but may require more complicated service delivery In the Philippines, the urban water supply market systems and management. One of these services is characterized by the presence of many types is water supply. of management models. These models were formed through successive government programs Service for formal water supply has not kept up that promoted specific provider models as a with the increase in demand. Recent access levels precondition for obtaining public or donor funding. have slipped. The rate of access in 2002 (80%) The water supply system management models is actually lower than 1999 levels. In the 12-year may be categorized into two groups: a) those that period between 1990 and 2002, the average are managed by institutions, and b) those that are annual increase in water access was less than one managed by users and the community. These percent. models are as follows: Managed by Institutions Water District quasi-public corporation formed under the Local Water Districts Law for the operation and maintenance of a water supply and wastewater management system Local Government-operated water supply system owned and operated by the provincial, city or municipal government Private corporation or other private entities, such as sole proprietorships, formed under the general business and corporation laws of the country for the operation and maintenance of a water supply system Managed by Users or Community Cooperative membership organization formed under the Cooperative Code of the Philippines to operate and maintain a water supply system and registered with the Cooperative Development Authority Barangay Waterworks and barangay2-based water users' association formed to manage a Sanitation Association (BWSA) community water supply system, usually point sources Rural Waterworks and community-based water users' association formed to manage a Sanitation Association (RWSA) piped water supply system either with house connections or a network of public taps 1 Rate of urbanization in the Philippines is 3.1% compared to Asian regional average of 2.5%. 2 "Barangay" is the smallest political unit in the Philippines. The barangay is usually composed of some 500-1,000 households. 2 The last two models, BWSA and RWSA, the blurring of accountability for the expansion were introduced through Executive Order (EO) and improvement of services. It has also made it #577 issued in 1980. The EO mandated the difficult to put comprehensive performance systems establishment of the now defunct Rural Waterworks in place that could underpin both business and Development Corporation, a government entity that sector planning. was tasked to develop water supply systems in the rural areas. EO #123 issued in 2003 and EO #279 issued in 2004 have begun to address the regulatory The charts below show the estimated market fragmentation by transferring authority for local shares for the different provider models. water district tariff reviews from the Local Water Utilities Administration (LWUA) to the National Graph 1.1 Water Resources Board (NWRB). This consolidates Philippine Water Supply authority in NWRB to review the performance Market Distribution of most types of utilities. The staffing capacity of NWRB is currently unable to fully meet this Distribution of Access to Water responsibility. Nevertheless, it has been working Supply by Level of Service over the last two years to develop more rational tariff models and, through this Project, improve Communal system utility supervision systems. It also has a plan in place to improve its staffing and resources over the Piped connections 35% to households medium-term. This, however, will need the support 44% of the Department of Budget and Management (DBM) and Congress. No formal access 21% Although these initiatives are slowly addressing sector fragmentation, supervision of utilities that are directly operated and managed by local government Distribution of Piped Connections units (LGUs) conspicuously falls through the cracks. by Management Models There is no clear policy on the accountability of local government-run utilities, except to the local Community- governments themselves. LGUs, however, often managed 18% have a very different set of incentives for improving service levels. They are also reluctant to increase Water tariffs. They are, therefore, reliant on limited public Private district 11% funds to support any improvements. 44% Proliferation of Small Utilities Local An overwhelming majority of water supply providers government 27% are small. Of the 1,600 known network systems in urban areas, over 90% have less than 5,000 connections. These small utilities serve over 11 million of the 34 million Filipinos who have house connections. Fragmentation in the Regulation of Utility Performance Induced by successive public programs, the The various providers identified above co-exist and proliferation of small utilities is due in part to the operate under different regulatory and financing ad hoc nature of assigning areas of responsibility, regimes. This fragmentation has contributed to which is mainly driven by concerns in filling Philippines Small Towns Water Utilities Data Book 3 immediate coverage gaps. Among water districts Urbanization is quickly bringing closer together what and local government-managed systems, areas once might have been independent markets. The of responsibility will correspond to the political proliferation of small utilities will have an impact on demarcations of the entire city or town, almost their business and pricing strategies as they may by default, without necessarily any hydrological, not be able to take full advantage of the security business and medium-term investment basis. As normally provided by monopoly rights. Further, it is a result, most utilities will almost never cover their rare that fair exit strategies were agreed between nominal areas of responsibility and yet, such areas parallel providers under these ad hoc arrangements. effectively become `perpetual' exclusive franchises Thus, when service area integration becomes for service under them. inevitable, strong resistance from each side can be expected, leading to potential conflict -- often at the expense of consumers. Table 1.1 Utilities with Greater Than 5,000 Connections Management Models No. of Known No. of Systems Systems Operating in with > 5,000 Urban Areas Connections Water districts 430 86 Local Government 700 0 Private 9 4 Managed by users 500 0 or community TOTAL 1,639 90 Percentage 100% 5% Source: (2004) Local Water Utilities Administration and Department of the Interior and Local Government On the other hand, many independent systems are designed to fill a gap in peripheral areas not reached by the main utility. Usually, community- managed systems are formed among a group of neighboring households because they are not reached by the main water supplier, or they receive unsatisfactory service. In their case, the service area is demarcated by consensus among the project participants and expansion into unserved adjacent areas is an afterthought. The ad hoc demarcation of areas of responsibility discourages clear accountabilities for expanding coverage and other service targets. This is because any shortcoming is addressed by an alternative provider without consequence to the main franchise holder. 4 II. Performance Improvement and Benchmarking of Small Towns Utilities in the Philippines ­ the Project In 2003, the Water Supply and Sanitation team of institutional partners from the Philippine Performance Enhancement Project (WPEP) government in using these tools and methodology. completed a study of management models for water supply in Philippines small towns. The A project team composed of representatives study assessed the five types of management from the Water Supply and Sanitation Project models and parameters that underlie successful Management Office (WSSPMO) of DILG, NWRB, or unsuccessful performance of these models. LWUA, and PAWD implemented the project. An The result of the study showed that successful Adviser guided and supported the team and management models for small towns water provided them with introductory training on metric supply exhibited the following closely inter-related and process benchmarking and performance characteristics: (i) cost-efficient management, (ii) improvement planning. The WSP Country Team active planning and expansion, (iii) good relations Leader coordinated inputs from the involved with local government, (iv) professional support, and government agencies and organizations and, in (v) community involvement. coordination with the Project Manager, managed the activities to ensure on-time delivery of quality In order to disseminate the study findings and outputs. provide basis for supporting improved performance among small water utilities, a performance Major outputs of the project were submitted for benchmarking system was introduced. In 2004, the review to a technical peer review panel composed Water and Sanitation Program, with support from of senior officers in DILG, NWRB, LWUA and the Australian Agency for International Development, National Economic and Development Authority assisted the Government of the Philippines to (NEDA) and international experts from, WSP, World implement this project on Performance Improvement Bank, Asian Development Bank, and the Water and Benchmarking of Small Towns Water Utilities in Resources Centre in UK. the Philippines. The primary aim of this Project is to support small water utilities measure their performance and hence, have a solid foundation on which to prepare performance improvement initiatives. This is achieved by (i) supporting utilities in assessing their own progress through benchmarking, (ii) increasing sector accountability by making information available to policy-makers, regulators and the public, and (iii) improving the capacity of institutional partners in monitoring the performance of water providers. The specific objectives of the project are to: (i) develop a practical methodology for the selection and elaboration of performance indicators to be used by water utilities, (ii) promote the use of benchmarking as a management tool to regularly measure operational efficiency of water utilities, (iii) compile performance profiles of participating small towns water utilities, (iv) train water utilities in the use of benchmarking data to evaluate operational processes leading towards improvement, and (v) provide practical training and mentoring to a core Philippines Small Towns Water Utilities Data Book 5 III. Methodology Participating Utilities and their Selection Participating utilities were purposively selected The information contained in this Data Book is based based on a long list of proposed utilities comprising on a data collection exercise conducted in 2003. different provider models that were registered with The exercise examined the performance of 20 water any of the three government institutions in the utilities with systems covering one or more barangays Project Team. The participating utilities were chosen in a town or several towns in a province. on the basis of a number of criteria, including the existence of some form of recording system to Specifically targeted in this exercise were small ensure credibility and ease of data collection that utilities with fewer than 5,000 connections. The was necessary under the project. An assessment utilities featured here, therefore, have connections of data availability was made using a preliminary ranging from 645 to 4,291. Together, they serve questionnaire distributed to small utilities and follow- over 300,000 people through some 55,000 up phone verification conducted by the Project connections and cover about 60% of the combined Team. Final selection was based on an expression population within their service areas. of interest by the utility to participate in the Project, which was accompanied by a demonstration of the The 20 water utilities that participated in the project following: included two rural water and sanitation associations · Understanding of, and support for, the objectives (RWSAs), three LGUs, five cooperatives, one private and benefits of performance improvement operator, and nine water districts. through benchmarking · Willingness to shoulder reasonable counterpart Table 1.2 below provides a list and description of costs, such as those related to communication the participating utilities. and coordination, or, in certain cases, investment Table 1.2 Participating Utilities Area Province Population within Number of Name of Utility Type of Service Area Connections Utility Argao Cebu 20,462 2,711 Community Water and Sanitation Service Cooperative Coop Bansalan Davao del Sur 28,422 3,551 Bansalan Water District WD Buhi Camarines Sur 19,577 1,752 Buhi Rural Waterworks and Sanitation Multi-Purpose Cooperative Coop Calapan Oriental Mindoro 44,119 4,291 Calapan Waterworks System and Development Corporation Private Darasa Batangas 14,964 1,354 Darasa Rural Waterworks and Sanitation Association RWSA Guimba Nueva Ecija 35,009 1,655 Guimba Water District WD Jagna Bohol 9,629 1,511 Jagna Waterworks System LGU Metro Carigara Leyte 24,258 3,500 Metro Carigara Water District WD Muñoz Nueva Ecija 19,307 2560 Muñoz Water District WD Nueva Vizcaya Nueva Vizcaya 61,594 2,078 Provincial Waterworks System LGU Padada Davao del Sur 16,828 2,049 Padada Water System Cooperative Coop San Francisco Agusan del Sur 40,325 2,878 San Francisco Water District WD San Pedro MPC Batangas 2,836 645 San Pedro Multi-Purpose Cooperative, Inc. Coop San Pedro RACI Laguna 51,212 3,944 San Pedro Resettlement Area Cooperative, Inc. Coop Silay Negros Occidental 26,195 3,872 Silay City Water District WD Sta. Rosa Nueva Ecija 14,729 2,305 Santa Rosa (NE) Water District WD Tagbilaran Bohol 20,568 3,476 Tagbilaran City Waterworks System LGU Tandag Surigao del Sur 32,441 4,120 Tandag Water District WD Tibal-og Davao del Norte 18,900 3,133 Tibal-og Rural Waterworks and Sanitation Association RWSA Victorias Negros Occidental 25,340 3,695 Victorias Water District WD 6 in measuring devices and systems, such as 7. Operating Ratio production meters, computing facilities = [annual O&M cost (Php)] / [annual revenue · Readiness to share information and allow (Php)] independent verification of data provided, including those related to WSS production and distribution, 8. Revenue collection efficiency (%) operation and maintenance and financing = [total annual collections (Php) / total annual billings (Php)] x 100 Indicators of Performance A consultation workshop was held in June 2004 9. Cost of water for domestic use (10, 20, 30, and to orient representatives of the interested utilities 50 m3 per month) - use the corresponding tariff and members of the project team on benchmarking structure provided for each water utility. and to agree on the implementation arrangements for the project. Performance indicators from the 10. Staff/1,000 connections ratio World Bank International Benchmarking Network = [number of utility staff] / [number of utility (IB-NET) Toolkit, the ADB Water Utilities Data Book connections/1,000] and the LWUA Industry Averages were discussed during these consultations and a priority list of 11. Accounts Receivable performance indicators were agreed upon. = [total accounts receivable (Php) / total annual biling (Php)] x12 Performance profiles of utilities appearing in this Data Book were derived from basic data provided by the Some utilities provided information on non- utilities and computations using the following formulas: revenue water (NRW). This was defined as total annual production volume minus the total annual 1. Water supply coverage (%) consumption volume which produces revenue = [(number of HC x persons per HC) + (number divided by the total annual production volume of PT x persons per PT)] x 100/ [total population calculated as a percentage. in service area] The Data Book also features an indicator for 2. Per capita consumption (l/c/d) average capital expenditure per connection. Since = [total annual domestic consumption (m3) x capital spending of utilities can change significantly 1,000/365] / [number of people served] from year to year, the indicator here was based on the total capital expenditure of the utility between 3. Production/population (m3/d/c) 1999-2003 divided by five to get the annual = [annual production volume (m3) /365] / [number average capital expenditure and then divided by the of people served] number of connections in the current year (2003). 4. Unaccounted-for water (%) Data verification and clarification were necessary = [total annual production (m3) - total annual to ensure consistency of results between different consumption (m3)] x 100/[total annual production indicators. There were instances where estimates (m3)] had been provided in the absence of available measures, such as where water production was 5. Average tariff (Php/m3) not metered or where there was no comprehensive = [total annual revenue from tariff (Php)] / [total metering of consumption. This makes unaccounted- annual consumption (m3)] for water data estimates at best. Information on the number of people served are based on average 6. Unit production cost (Php/m3) number of people per household connected, which = [annual O&M cost (Php)] / [total annual are figures used in water systems design, rather production (m3)] than actual numbers. Philippines Small Towns Water Utilities Data Book 7 What Constitutes Good Performance? Other Tools to Assess Performance Benchmarking constitutes the search for best For each indicator, the Data Book also provides practice within a class, and therefore, employs for the mean of the 20 participating utilities. a relative, rather than an objective, assessment The mean, or average value, is usually helpful in technique. This means that the performance of a gauging median performance. Since the Project did utility is compared with those of other participating not use a statistical sampling method, no inference utilities and not to any objective norm, such as can be made about the performance of non- national or international standards. If the batch of participating utilities based on this average value. utilities all performed exceptionally, then even the Individual participating utilities can compare their lowest in the group cannot be said to be poorly performance against the batch average. However, performing. However, the opposite is also true ­ if as earlier suggested, a better target for improving the batch of utilities all performed poorly, then even performance would be to move up within the top the top in the class could not be said to be a quartile of the batch. `good' performer. In theory, performance of utilities can also be Instead, for this Data Book, it is suggested that the assessed based on their progress over time. reasonable target for improving utility performance Since the data collected for this pilot constitutes be established at the level of the lowest value only a single year (2003), assessment based on within the top quartile (i.e., the top 25% of the comparison over time was not possible under the batch). This is premised on the notion that utilities current project. in a similar situation are able to achieve this level of efficiency. Performance can also be compared with the industry average published by LWUA for water Accordingly, the graphs in Part II rank utilities districts, which in 2002 comprised over 80 local under each indicator from the best to the worst water districts, ranging from small to very large. performing. In this ranking, the set of 20 utilities A selected list of indicators from LWUA's Industry can be divided into quartiles (groups of 5). A few Averages (Table 1.3) is presented in the next page. quartiles may not have exactly five utilities as some utilities have equal scores. In these cases, all Other tools are available to assist utility performance utilities with the same score as that of the lowest analysis, for example, the ADB Evaluation Criteria in a particular higher quartile will be classified within using a scoring framework rather than a ranking that higher level. and comparison of utilities. 8 Table 1.3 Water Districts Industry Averages in 2002 Water District / Size Category Small Average Medium Big Large V. Large Overall Number of Sample WDs in Category 30 12 17 17 4 2 82 PROFITABILITY Net Income/Operating Revenues % 8 10 20 18 22 26 14 Debt Service Ratio % 177 192 397 354 306 578 277 Debt Service Php 1,589,193 2,063,263 4,588,365 7,264,949 18,264,204 106,574,537 6,824,844 Return on Fixed Assets % 14 15 39 36 26 36 25 Net Income/Month Php 66,655 124,180 483,986 734.787 5,846,359 12,015,054 873,470 COST CONTROL Operating Ratio % 77 64 74 76 73 72 74 Operating Expense/Month Php 346,553 744,319 2,184,643 4,030,736 9,148,439 38,366,159 2,906,292 Operating Exp/Conn/Month Php 220 230 284 293 238 369 254 Operating Exp/m3 Billed Php 12 11 15 12 8 9 12 MARKETING EFFORT Ave. Active Service Connections No. 1,737 3,705 6,616 13,067 63,784 111,169 11,081 Operating Rev/Month Php 451,162 1,158,923 2,542,833 5,086,746 18,596,686 53,737,776 4,134,233 Operating Rev/Conn/Month Php 278 278 360 349 419 492 322 Operating Rev/m3 Billed Php 15 14 19 16 13 17 16 m3 Billed/Conn/Month m3 19 18 21 24 30 28 21 m3 Billed/Month m3 34,935 65,701 143,094 300,746 1,530,685 1,857,630 234,397 Monthly Billing per Connection Php 276 284 347 351 328 496 315 Monthly Billing per cu. m. Php 13 12 13 11 11 16 13 COLLECTION EFFORT Average Collection Period Day 32 34 42 66 64 52 43 Collection Ratio % 97 98 98 99 98 99 98 PRODUCTION EFFICIENCY Metered Service Connection No. 1,814 3,694 6,654 13,244 42,504 111,305 10,118 Non-Revenue Water % 29 28 25 28 32 27 28 Production Capacity Utilized % 74 64 70 74 77 75 72 Pumping Expense/m3 Produced Php 0.85 1 0.95 0.95 0.9 0.95 0.95 Treatment Exp/m3 Produced Php 0.15 0.15 0.2 0.1 0.05 0.1 0.14 Fuel Exp for Pumping/ Php 1.25 1.5 2 1.35 1.8 1.7 1.5 m3 Produced Total Prdn Exp/m3 Produced Php 1.55 3.1 2.15 2.2 2.55 3.55 2.12 Total Prdn Exp/Conn/Month Php 80 78 72 84 104 131 81 Total Prdn Exp/Operating Expense % 34 61 30 30 107 103 42 m3 Produced m3 739,127 946,351 2,192,996 5,552,736 22,453,810 44,828,373 4,203,408 PERSONNEL MANAGEMENT Average No. of Employees No. 13 27 44 83 316 861 72 Active Serv. Conn./Employee No. 119 130 161 162 133 136 140 Philippines Small Towns Water Utilities Data Book 9 IV. Summary of Performance by Indicators The following table (Table 1.4) presents the summary levels may indicate wasteful use of resources (if of results for the 20 water utilities with the average consumption is too high) or insufficient availability of and top quartile (top 25%) values for each of the water for basic hygiene uses (if consumption is too indicators. While the top quartile values for most low). Users of these data should be discerning in the indicators represent the suggested target for use of the target values for performance improvement. improvement, this target may not be appropriate The key is to differentiate between those indicators for all indicators. For example, the top quartile may that are under management operational control, i.e., not be a relevant target for average tariffs. Similarly, those where the actions of managers can affect the in relation to consumption per capita, the utilization result, and those that cannot. Table 1.4 Summary of Results Indicators (Units) Argao Bansalan Buhi Calapan Darasa Guimba Jagna Metro Muñoz Nueva Average Top Carigara Vizcaya 25% Water Coverage (%) 76.4 71.2 44.3 42.9 59.1 26.8 77.9 81.5 75.9 18.7 62.5 83.2 Water Availability (hours) 22 18 18 16 18 24 18 24 24 17 20.1 24 Consumption/Capita (l/c/d) 123 86 146 107 121 94 132 86 117 114 113.7 131 Production/Population (l/d/c) 161 116 230 245 173 150 167 155 147 357 179 191 Unaccounted-for Water (%) 16.6 20.8 29.3 40.6 16.4 24.4 20.3 37.9 6.7 59.7 24.3 11.5 Connections Metered (%) 99 100 99 100 98 100 92 83 100 100 97.5 100 Operating Ratio 1.03 0.72 0.97 1.39 0.88 0.95 0.59 0.81 0.81 1.18 0.92 0.81 Accounts Receivable (months) 1.7 1.6 0.5 1.6 1.6 1 4.7 2.1 1 0.4 1.6 1 Revenue Collection Efficiency (%) 99 98 96 95 91 107 61 106 99 96 98.5 104.6 Average Tariff (Php/m3) 6.04 21.9 3.73 8.25 8.38 21.09 3.49 17.99 14.84 3.23 11.35 15.77 New Connection Fee (Php) 3,350 2,100 1,535 5,200 3,032 2,200 200 3004 2300 3,250 2,648 2,100 Capital Expenditure/ Connection (Php) 1,462 969 112 932 180 724 553 301 536 115 684.2 932.18 Staff/1,000 Connections (ratio) 5.2 9.6 8.6 9.3 6.6 13.9 6 8.9 7.8 6.3 7.6 6 Indicators (Units) Padada San San San Silay Sta. Tagbilaran Tandag Tibal-og Victorias Average Top Francisco Pedro Pedro Rosa 25% MPC RACI Water Coverage (%) 46.6 40.2 90 46.6 83.6 85.7 39.6 76.7 83.2 83.7 62.5 83.2 Water Availability (hours) 21 21 24 3 24 24 20 22 24 20 20.1 24 Consumption/Capita (l/c/d) 159 98 154 87 117 121 114 61 106 131 113.7 131 Production/Population (l/d/c) 191 155 187 101 176 145 286 109 150 188 179 191 Unaccounted-for Water (%) 10.7 14.7 15 11 29.8 9.2 58.1 31.3 11.5 22.8 24.3 11.5 Connections Metered (%) 95 100 90 97 100 100 99 100 98 100 97.5 100 Operating Ratio 1.06 0.75 0.88 1.13 1.11 0.68 0.98 0.91 0.82 0.83 0.92 0.81 Accounts Receivable (months) 3.2 1.1 2.2 1.1 1.3 0.3 n.a. 1 2.1 1.5 1.6 1 Revenue Collection Efficiency (%) 102 99 94 96 97 102 122 106 105 98 98.5 104.6 Average Tariff (Php/m3) 7.31 15.77 7.26 11.04 12.53 14.86 6.66 20.43 8.46 13.81 11.35 15.77 New Connection Fee (Php) 2,400 1,630 500 3,600 2,850 2,622 470 2500 1,400 2,050 2,648 2,100 Capital Expenditure/ Connection (Php) 308 3,550 n.a. 324 229 954 588 925 87 149 684.2 932.18 Staff/1,000 Connections (ratio) 6.3 7.3 9.3 4.3 6.7 6.9 10.6 4.6 5.4 7.8 7.6 6 * Connection fees for Jagna, San Pedro MPC and Tagbilaran do not include materials and installation costs. 10 Water Supply Coverage where consumption is low because of their limited The computation of coverage here relates only production capacity. to utilities' current service areas and not to their franchise areas nor the total area considered in Production per Person official census and surveys. This was done because This indicator measures total annual water supplied of the lack of comparability between how areas for distribution and provides an indication of overall of responsibility are assigned among the different efficiency of water resource use. The low figures of utility management models, as discussed in the San Pedro RACI (0.101), Tandag (0.109), Bansalan introduction. Although only the service areas were (0.116) and Sta. Rosa (0.145) reflect a shortage considered, none of the 20 utilities has 100% of water resources available for distribution. High coverage. The average coverage is only 62.5%. levels of production per person coupled with high Only six utilities covered between 81.5% (Carigara) levels of unaccounted-for water are noted in Nueva and 90.0% (San Pedro MPC) of their service Vizcaya (0.357), Tagbilaran (0.286) and Calapan areas. Nueva Vizcaya (18.7%), Guimba (26.8%), (0.245). On the other hand, the high production per Tagbilaran (39.6%), and San Francisco (40.2%) person values in Buhi (0.230) and Padada (0.191) have the lowest coverage either due to high UFW seem to be meeting the levels of high consumption or shortage of water resources for development. among their customers. Access to financing prevents small utilities from expanding coverage, particularly among the Unaccounted-for Water community-managed systems. The best performers in relation to low UFW are Muñoz (6.7%), Sta. Rosa (9.2%), Padada (10.7%), Water Availability and San Pedro RACI (11.0%). San Pedro RACI's Only seven of the utilities, five of which are water low UFW, however, needs to be considered in districts, provide 24-hour water supply with the rest relation to its acutely limited water supply, which providing 16 to 22 hours of supply, except for San is provided only 2.5 hours everyday. The worst Pedro RACI (2.5 hours). Water availability that is performers are Nueva Vizcaya (59.7%), Tagbilaran less than 24-hours not only poses a risk to health, (58.1%), Calapan (40.6%), and Metro Carigara but also affects meter efficiency. Full metering (37.9%). Given the generally low coverage and combined with higher tariffs to cover operation and low water availability by a number of utilities, more maintenance (O&M) and expansion costs can help effort must be exerted to reduce UFW levels. achieve higher coverage and 24-hour water supply This includes 100% metering of production and as observed by most of the water districts in this consumption, repair of visible leaks, elimination of study. illegal connections, and identification and repair of invisible leaks. It must also be noted that while Consumption metering of consumption is generally high among The areas where consumption is highest include the utilities, about 40% of them have no production Padada (159 lcd), San Pedro MPC (154 lcd), meters. Hence, some of the UFW figures are, at Buhi (146 lcd) and Jagna (132 lcd). By contrast, best, only estimates. there are a number of low consumption areas, such as Tandag (61 lcd), Metro Carigara (86 lcd), Connections Metered Bansalan (86 lcd) and San Pedro RACI (87 lcd). Metering is important to fully account for water High consumption demonstrates that the system production and consumption and in reducing UFW. allows for this level of consumption and that Half the number of utilities has 100% metering consumers are willing to pay for such consumption of consumption, nine with 90-99% metering, and at the given price. In areas where consumption is the last utility with 83%. While the average rate of low, customers are paying higher average tariffs metering is high, it is equally important that meters than those in the high consumption areas. This are calibrated regularly, repaired or replaced if is true for all areas except for San Pedro RACI, needed. For example, Muñoz and Sta. Rosa, both Philippines Small Towns Water Utilities Data Book 11 with low UFW, replace meters every 5-7 years and Bansalan (Php21.90/m3), Guimba (Php21.09/ recalibrate them regularly. m3), Tandag (Php20.43/m3) and Metro Carigara (Php17.99/m3). Community-managed utilities have Operating Ratio lesser average tariffs: Buhi (Php3.73/m3) and A low operating ratio means revenues from tariffs Argao (Php6.04/m3), while LGU-ran utilities have cover the O&M costs comfortably. A ratio above the lowest average tariffs: Nueva Vizcaya (Php3.23/ one indicates that utilities are not able to cover m3) and Jagna (Php3.49/m3). Low consumption in their O&M costs. It is encouraging that 14 of the areas with high tariffs in this study demonstrates 20 utilities meet O&M costs. The worst performers how tariffs can be used as a tool for water demand requiring improvement are Calapan (1.39), Nueva management. Vizcaya (1.18), San Pedro RACI (1.13) and Silay (1.11), while the best performers are Jagna New Connection Fee (0.59), Sta. Rosa (0.68), Bansalan (0.72), and San During the workshop presenting the results of this Francisco (0.75). study, utility participants suggested that at current prices, Php2,500 was a reasonable average Accounts Receivable connection fee. Apart from a reasonable fee rate, This indicator is employed to assess the allowing payments by installment can assist low- effectiveness of a utility in financial management. income households to gain access to service in In this case, the receivables are expressed their homes, with significant benefits to their in equivalents of the utility's average monthly welfare. However, only five utilities allowed payment billing. For small utilities, accounts receivable that by installment over 3-12 months; the rest required represent less than two months of its average payment prior to connection. Utilities with high billing is manageable. Five utilities have accounts house connection fees are Calapan (Php5,200), receivable of more than two months, Jagna (4.7 San Pedro RACI (Php3,600), Argao (Php3,350) and months), Padada (3.2 months), San Pedro MPC Nueva Vizcaya (Php3,250) while those with low (2.2 months), Metro Carigara (2.1 months) and fees are Tibal-og (Php1,400), Buhi (Php1,535), San Tibal-og (2.1 months). The good performers include Francisco (Php1,630) and Victorias (Php2,050). Sta. Rosa (0.3 month), Nueva Vizcaya (0.4 month), Buhi (0.5 month) and Guimba, Muñoz, and Tandag Average Capital Expenditure over with 1.0 month for each. Last 5 Years/Connection The overall average capital expenditure, Collection Efficiency which amounts to just higher than U$10 per This indicator, along with average tariff, operating connection, shows that utilities generally spent ratio and accounts receivable, impacts on the modestly on capital expenditure over the last five financial health of a utility. All utilities have collection years. The utilities that are spending more per efficiencies of 95% or higher except for Jagna connection per year on capital improvements are (61%), Darasa (91%) and San Pedro MPC (94%). water districts. This is not surprising given their These utilities need to improve their collection effort access to financing, while RWSAs, cooperatives, and encourage consumers to pay their bills on and LGU-run utilities have the lowest capital time. expenditures. This study revealed that access to financing is a major constraint to performance Average Tariff improvement of non-water district utilities. Those Average tariff here is expressed as the ratio of a with the lowest capital expenditure per connection utility's total annual revenue and total annual water per year are Nueva Vizcaya (Php115.50), Buhi consumption (water sold). Average tariff measures (Php112.41), Tibal-og (Php87.03) and San Pedro the financial discipline of a utility and its ability to MPC with nil. Those with the highest are San cover operational costs with revenues from tariffs. Francisco (Php3,550.42), Argao (Php1,461.82) Water districts demonstrated higher average tariffs: and Bansalan (Php968.60). 12 Staff/1,000 Connections Ratio This indicator is generally used to measure the efficient use of human resources in a utility as manifested by low staff/1000 connection ratio. However, low staff/1000 connection ratio among the RWSAs and cooperatives needs to be considered in relation to their inability to hire given that low average tariffs leave little room to cover O&M costs, which includes personnel salaries. Utilities with low staff/1,000 connection ratios are San Pedro RACI (4.3), Tandag (4.6), Argao (5.2) and Tibal-og (5.4). Those with high ratios are Guimba (13.9), Tagbilaran (10.6) and Bansalan (9.6). Philippines Small Towns Water Utilities Data Book 13 V. Commentary Business Model of Small Water Enterprises Average monthly bills, although they may only Small water utilities operate like many other small present a break even point for utilities, already businesses. Those featured in this Data Book typically comprise a significant threshold of expenditure to have an annual collection of 7-8 million pesos, most the lowest income decile groups. of which go to covering O&M expenses. In general, the utilities are able to achieve positive operating ratios From this it can be concluded that small utilities will and manage collections, but are only breaking even not be able to finance big ticket expansion, such for the most part. as pipe laying and source development, at the rate necessary to meet market demand, through The business strategy employed by small utilities internally generated surplus alone. is focused on keeping costs low, as opposed to increasing revenues. This is achieved by employing On the other hand, the market in which small water a limited number of staff, relying on internal human utilities operate is growing rapidly. But because resources for most of the technical operations, they are unable to expand at a rate sufficient to and funding expansion using internally generated keep up with demand, residents are resorting to surplus rather than tapping into external financing. alternative sources of water, or independent water Accordingly, system coverage, rate of network supply systems are being created. While the data expansion and capital expenditures are modest. provided here is not independently sufficient, there is evidence that the prevalence of alternative water Tariffs and Capital Financing sources pushes the price of water downwards in The areas where small utility performance are areas where the utilities operate. They also keep weakest (coverage, expansion and capital tariffs low. expenditure) are very much tied to the issue of tariffs and financing. Despite positive operating ratios, small water utilities have great difficulty accessing financing from the The overall average monthly household bill is present available sources. This remains a key Php 204.40 and among the 20 utilities, average reason for the disintegrated nature of the water monthly household bills range from Php 64.62 market among many small suppliers and needs to to Php 347.07. Table 1.5 below compares these be addressed urgently. average monthly household water bills with the average monthly income of the 5 lowest household Operational Management and Capacity income decile groups in urban areas. The overall The performance data indicates that the small average (median), lowest and highest average water utilities are doing well in water resources monthly household water bills are expressed as a management as they are able to provide sufficient percentage of this monthly household income. quantities of safe water. Moreover, given their small Table 1.5 Average Household Water Bill as a Percentage of Household Income among the Poorest in Urban Areas Lowest 5 Income Deciles Average Monthly Average Monthly Bill as % of HH Income in Urban Areas (2000) Household Income* Lowest Php 64.62 Median Php 204.40 Highest Php 347.07 1st Php 2,116 3.40% 9.70% 16.40% 2nd Php 2,939 2.20% 7.00% 11.80% 3rd Php 3,770 1.70% 5.40% 9.20% 4th Php 4,590 1.40% 4.40% 7.60% 5th Php 5,820 1.10% 3.50% 6.00% *Based on national census 2000 14 systems, they are able to keep unaccounted-for water in check. There is a general need to improve on customer satisfaction indicators, especially on coverage and water availability. Performance of small utilities on technical issues, such as the ability to quickly address leakages, systems breakdown and network problems, has been mixed. This largely relates to the level of skills utilities are able to maintain on their staff. Overall Performance by Management Models The overall performance of water districts are generally better than that of non-water districts, except on staff per 1,000 connections, connection fees and water production. Given the nature of the small water utility business strategy, it becomes apparent that the advantage of water districts over the others is access to technical, financial and institutional assistance through LWUA. Philippines Small Towns Water Utilities Data Book 15 VI. Way Forward Generating and Using Utility Performance of Public Convenience (franchises), mostly private Information providers of water within real estate developments The pilot Performance Improvement and and housing complexes. Again, notably, the Benchmarking project demonstrates that with participation of LGU-managed utilities is critical as little inputs, a practical system of performance they serve a significant portion of the population, monitoring as a starting point for improvement, often as the `provider of last resort.' They generally can be achieved through benchmarking. The fall outside the existing regulatory or monitoring performance data collection and processing does systems. not require a lot of additional resources from both the institutional partners and utilities, but yields Towards the future, data for multiple years would useful information to many users. be expected to yield even more useful information about capital formation, long-term viability and Among water utilities, it is hoped that benchmarking profitability of utilities, and general health of the can be a management tool for improving sector. performance by allowing comparison with peers on performance parameters. The information Performance data can therefore be used as a tool is intended to be shared among the growing to target support, particularly limited public funds, network of water utilities in the world and in the to better performing utilities. Asian region that are exchanging information and experiences in setting up performance improvement Performance Improvement and Benchmarking programs, most notably the International Project Phase 2 Benchmarking Network (IB-NET) and the Southeast The pilot Performance Improvement and Asian Water Utilities Network (SEAWUN). Benchmarking Project yielded important insights on how a program for performance improvement in Consumers and the general public will benefit small towns' water provision might proceed. These from better awareness about the level of service were presented and discussed in a workshop and the relative performance and water pricing by among representatives of the participating water their utilities to be able to demand for improved utilities and national oversight agencies in May services and accountability, either from utilities or 2005. government. Phase 1 has demonstrated that data can Systematic collection of performance data will be be collected and compared. Clearly, sharing useful to sector planners, local governments and performance data needs to be encouraged and regulators as it highlights key performance constraints sustained throughout the years. However, to and provides information on realistic operational develop this into an improvement program requires targets for improvement. This understanding will much more work in terms of how to encourage hopefully lead to more systematic and transparent comparison of practices rather than just numbers. mechanisms for investment planning, franchise Within the current pilot, the experience has been delineation, and performance reviews. that when utilities understand how to use the performance indicators to diagnose their own To be useful in informing local and national sector systems and processes and when they are able policy and strategies, however, the data sharing to learn from other utility practices about ways to effort must have expanded participation from utilities improve, they value the performance data collection across provider models. There is data available that and sharing. The experience exchange among peers could be usefully integrated into a more expansive during data analysis workshops brought immediate performance management information system. practical benefits to the participating water utilities These data are from LWUA's Industry Averages and under the pilot. There was a consensus that these annual reports to NWRB by holders of Certificates activities need to be further facilitated. 16 Participating utilities recommended the following on water prices due to the presence of numerous steps to continue the benchmarking activities alternative providers as well as the tariff setting started under the project: systems currently in place are factors that prevent the majority of small utilities from generating · formalize practical support network/organization adequate internal surplus to directly fund investment of water utilities or to gain access to, and service, capital financing. · make available information/resources on utility techniques/technologies, management practices, Due in part to their size, many aspects of financing and operational best practices and the business of small water utilities are highly policies susceptible to political interventions such as a) · regularly collate, analyze and disseminate utility whether certain customers can be billed; b) the performance data level and structure of tariffs; c) implementation of · implement practical exchange programs among disconnection or other policies related to collection; utilities and training activities and most persistently, d) whether utilities will be able to keep their franchise as well as the manner The pilot batch of utilities was eager to support and basis of performance review. At present, a continuation of the performance improvement systems are not in place for effecting rule-based project. They see their roles as implementers of performance reviews and satisfactory arbitration best practices and high performance standards, of interests between consumers and utilities and big brothers to other water utilities, educators and between utilities and local governments. sharers of knowledge, and promoters of public- private partnerships. Concentration of demand exists in the present rapidly urbanizing environment. And it is the inability Along with support to stimulate peer-to-peer learning, of present providers to expand services, which the second phase of the project is also aimed at predominantly leads to the disintegration of the institutionalizing the performance monitoring system water markets. Significantly, the findings from the and exploring how to share results on an institutional data collection and pilot benchmarking exercise basis. Thus, the second phase of the project aims demonstrate that small utilities can operate viably to institutionalize the benchmarking system within the and improve on their technical and management NWRB based on its mandate to intermediate between systems. However, expansion of network service to the interests of service providers and consumers as the vast majority of Filipinos who remain excluded economic regulator. will only come from sector interventions addressing external factors that constrain the integration of the Data integration or at least, data sharing, will water supply markets. also be encouraged between NWRB and LWUA and internationally, the Philippines benchmarking Recognizing the dominance of small water utilities in information system would be linked to the IB-NET the present water market, sector support programs and SEAWUN initiatives. need to focus on addressing the constraints that are beyond their control and pose the most significant Support for Small Water Utilities as a Strategy stumbling blocks to service improvement and for Market Integration expansion. These programs should be aimed at -- Small water utilities are at the frontline of providing formal network services to a significant number of · supporting continuing improvement and efficiency Filipinos. They are able to meet their routine costs of utilities and their technical and management and provide relatively affordable and satisfactory operations services. However, small water utilities operate in · systematizing performance reviews a challenging market and institutional environment. · rationalizing tariffs and establishing mechanisms Their limited scale and the downward pressure for fair tariff reviews Philippines Small Towns Water Utilities Data Book 17 · finding solutions to address the financing bottlenecks for utility expansion projects and, in particular, increasing coverage among low- income households · improving and rationalizing sector planning and delineation of service areas · instituting rule-based sector oversight and redress In the long run, the key to increasing access for all Filipinos to water supply relies on the increasing viability, performance and expansion of these small utilities. This means helping small utilities break the barriers that constrain them from becoming bigger and better. 18 PART II UTILITY COMPARISONS Philippines Small Towns Water Utilities Data Book 19 Utilities Table 2.1 Names, Locations and Types of Utilities Area Province Area Population Year of Data Name of Utility Argao Cebu 20,462 2003 Community Water and Sanitation Service Cooperative Bansalan Davao del Sur 28,422 2003 Bansalan Water District Buhi Camarines Sur 19,577 2003 Buhi Rural Waterworks and Sanitation Multi-Purpose Cooperative Calapan Oriental Mindoro 44,119 2003 Calapan Waterworks System and Development Corporation Darasa Batangas 14,964 2003 Darasa Rural Waterworks and Sanitation Association Guimba Nueva Ecija 35,009 2003 Guimba Water District Jagna Bohol 9,629 2003 Jagna Waterworks System Metro Carigara Leyte 24,258 2003 Metro Carigara Water District Muñoz Nueva Ecija 19,307 2003 Muñoz Water District Nueva Vizcaya Nueva Vizcaya 61,594 2003 Provincial Waterworks System Padada Davao del Sur 16,828 2003 Padada Water System Cooperative San Francisco Agusan del Sur 40,325 2003 San Francisco Water District San Pedro MPC Batangas 2,836 2003 San Pedro Multi-Purpose Cooperative, Inc. San Pedro RACI Laguna 51,212 2003 San Pedro Resettlement Area Cooperative, Inc. Silay Negros Occidental 26,195 2003 Silay City Water District Sta. Rosa Nueva Ecija 14,729 2003 Santa Rosa (NE) Water District Tagbilaran Bohol 20,568 2003 Tagbilaran City Waterworks System Tandag Surigao del Sur 32,441 2003 Tandag Water District Tibal-og Davao del Norte 18,900 2003 Tibal-og Rural Waterworks and Sanitation Association Victorias Negros Occidental 25,340 2003 Victorias Water District Table 2.2 Size of Utilities Utilities People Served No. of Connections Production (m3/day) No. of Staff Argao 15,624 2,711 2,522 14 Bansalan 20,232 3,551 2,354 34 Buhi 8,671 1,752 1,994 15 Calapan 18,916 4,291 4,632 40 Darasa 8,838 1,354 1,527 9 Guimba 9,399 1,655 1,408 23 Jagna 7,505 1,511 1,252 13 Metro Carigara 19,776 3,500 3,070 31 Muñoz 14,658 2,560 2,152 20 Nueva Vizcaya 11,508 2,078 4,105 13 Padada 7,840 2,049 1,500 9 San Francisco 16,226 2,878 2,517 21 San Pedro MPC 2,560 645 477 6 San Pedro RACI 23,890 3,944 2,420 17 Silay 21,912 3,872 3,859 36 Sta. Rosa 12,618 2,305 1,835 16 Tagbilaran 20,568 3,476 5,874 37 Tandag 24,878 4,120 2,708 19 Tibal-og 15,720 3,133 2,356 17 Victorias 21,216 3,695 3,981 29 20 Figure 2.1 Types of Water Utilities 10 8 Bansalan Guimba seitilitU Metro Carigara 6 Muñoz fo San Francisco reb Argao 4 Silay muN Buhi Sta. Rosa Padada Tandag Jagna 2 San Pedro MPC Victorias Nueva Vizcaya Darasa San Pedro RACI Tagbilaran Tibal-og Calapan 0 RWSA COOPERATIVE LOCAL GOVERNMENT UNIT PRIVATE WATER DISTRICT Figure 2.2 Capital Expenditure per Connection Tibal-og RW Buhi CO Nueva Vizcaya LGU Victorias WD Darasa RW Silay WD Metro Carigara WD seitilitU Padada CO San Pedro RACI CO Muñoz WD Jagna LGU Tagbilaran LGU Guimba WD Tandag WD Calapan PS Sta. Rosa WD Bansalan WD Argao CO San Francisco WD 3,550 0 300 600 900 1,200 1,500 Capital Expenditure (Php per Connection) *No data for San Pedro MPC was available Philippines Small Towns Water Utilities Data Book 21 Production Figure 2.3 Production Volume San Pedro MPC CO Jagna LG Guimba WD Padada CO Darasa RW Sta. Rosa WD Buhi CO Muñoz WD seitilitU Bansalan WD Tibal-og RW San Pedro RACI CO San Francisco WD Argao CO Tandag WD Metro Carigara WD Silay WD Victorias WD Nueva Vizcaya LG Calapan PS Tagbilaran LG 0 1,000 2,000 3,000 4,000 5,000 6,000 Production (Cubic Meters Per Day) Figure 2.4 Storage Capacity Calapan PS Darasa RW Tibal-og RW Metro Carigara WD Jagna LG Bansalan WD Tandag WD seitilitU Sta. Rosa WD Padada CO Buhi CO Guimba WD Muñoz WD Victorias WD Silay WD Argao CO San Pedro RACI CO San Francisco WD Tagbilaran LG Nueva Vizcaya LG 0 200 400 600 800 1,000 1,200 1,400 1,600 1,800 2,000 Storage Capacity (Cubic Meters) *No data for San Pedro MPC was available 22 Figure 2.5 Production Metering 12 10 Argao Buhi Guimba 8 Jagna seitilitU Muñoz San Francisco fo 6 reb Bansalan Silay muN Calapan Sta. Rosa 4 Darasa Tagbilaran Nueva Vizcaya Tandag Padada Tibal-og 2 San Pedro MPC Victorias San Pedro RACI Metro Carigara 0 NO METERING 70% METERED 100% METERED Percentage of Production Metered Philippines Small Towns Water Utilities Data Book 23 Service Figure 2.6 Water Coverage Nueva Vizcaya LG Guimba WD Tagbilaran LG San Francisco WD Calapan PS Buhi CO San Pedro RACI CO Padada CO seitilitU Darasa RW Bansalan WD Muñoz WD Argao CO Tandag WD Jagna LG Carigara WD Tibal-og RW Silay WD Victorias WD Sta. Rosa WD San Pedro MPC CO 0 20 40 60 80 100 Percent of Service Area Population Figure 2.7 Water Availability San Pedro RACI CO Calapan PS Nueva Vizcaya LG Bansalan WD Buhi CO Jagna LG Darasa RW Victorias WD seitilitU Tagbilaran LG San Francisco WD Padada CO Tandag WD Argao CO Silay WD Sta. Rosa WD Muñoz WD Guimba WD Metro Carigara WD San Pedro MPC CO Tibal-og RW 0 4 8 12 16 20 24 Average Number Of Hours Per Day 24 Figure 2.8 Water Use Domestic Other UfW Argao CO Bansalan WD Buhi CO Calapan PS Darasa RW Guimba WD Jagna LG Metro Carigara WD seitilitU Muñoz WD Nueva Vizcaya LG Padada CO San Francisco WD San Pedro MPC CO San Pedro RACI CO Silay WD Tagbilaran LG Tandag WD Tibal-og RW Victorias WD 0 10 20 30 40 50 60 70 80 90 100 *Other use includes industrial, commercial and institutional Percent * No breakdown according to water use provided by Sta. Rosa. Figure 2.9 Per Capita Consumption Tandag WD Carigara WD Bansalan WD San Pedro RACI CO Guimba WD San Francisco WD Tibal-og RW Calapan PS seitilitU Tagbilaran LG Nueva Vizcaya LG Silay WD Muñoz WD Sta. Rosa WD Darasa RW Argao CO Victorias WD Jagna LG Buhi CO San Pedro MPC CO Padada CO 50 75 100 125 150 175 200 Liters Per Capita Per Day Philippines Small Towns Water Utilities Data Book 25 Figure 2.10 Monthly Household Consumption Tandag WD Metro Carigara WD Bansalan WD San Pedro RACI CO Calapan PS Guimba WD San Pedro MPC CO Padada CO seitilitU Tibal-og RW Jagna LG Tagbilaran LG San Francisco WD Nueva Vizcaya LG Silay WD Sta. Rosa WD Argao CO Buhi CO Muñoz WD Victorias WD Darasa RW 0 15 20 25 30 Cubic Meters per Month Figure 2.11 Monthly Household Bill Nueva Vizcaya LG Jagna LG Buhi CO Calapan PS Tagbilaran LG San Pedro MPC CO Argao CO Tibal-og RW seitilitU Padada CO San Pedro RACI CO Tandag WD Darasa RW Metro Carigara WD San Francisco WD Silay WD Victorias WD Muñoz WD Sta. Rosa WD Bansalan WD Guimba WD 50 100 150 200 250 300 350 Average Monthly Household Bill (PhP) 26 Management Figure 2.12 Unaccounted-for Water Muñoz WD Sta Rosa WD Padada CO San Pedro RACI CO Tibal-og RW San Francisco WD San Pedro MPC CO Darasa RW seitilitU Argao CO Jagna LG Bansalan WD Victorias WD Guimba WD Buhi CO Silay WD Tandag WD Carigara WD Calapan PS Tagbilaran LG Nueva Vizcaya LG 0 10 20 30 40 50 60 Percentage Unaccounted-for Water Figure 2.13 Consumer Metering 10 8 Calapan Bansalan Guimba seitilitU 6 Muñoz Nueva Vizcaya fo Argao reb San Francisco 4 muN Buhi Silay Darasa Sta. Rosa San Pedro RACI 2 Jagna Tandag Tagbilaran Padada Victorias Tibal-og San Pedro MPC Metro Carigara 0 <90% 90-95% 96-99% 100% % of Connections Metered Philippines Small Towns Water Utilities Data Book 27 Figure 2.14 Staff Per 1000 Connections San Pedro RACI CO Tandag WD Argao CO Tibal-og RW Jagna LG Nueva Vizcaya LG Padada CO Darasa RW seitilitU Silay WD Sta. Rosa WD San Francisco WD Muñoz WD Victorias WD Buhi CO Metro Carigara WD San Pedro MPC CO Calapan PS Bansalan WD Tagbilaran LG Guimba WD 0 3 6 9 12 15 Staff per 1000 Connections Figure 2.15 Average Tariff Nueva Vizcaya LG Jagna LG Buhi CO Argao CO Tagbilaran LG San Pedro MPC CO Padada CO Calapan PS seitilitU Darasa RW Tibal-og RW San Pedro RACI CO Silay WD Victorias WD Muñoz WD Sta. Rosa WD San Francisco WD Metro Carigara WD Tandag WD Guimba WD Bansalan WD 0.00 4.00 8.00 12.00 16.00 20.00 24.00 Average Tariff (Php per Cubic Meter) 28 Figure 2.16 Unit Production Cost Nueva Vizcaya LG Jagna LG Buhi CO Tagbilaran LG Argao CO San Pedro MPC CO Tibal-og RW Darasa RW seitilitU Calapan PS Padada CO Victorias WD Metro Carigara WD Sta. Rosa WD Silay WD San Francisco WD San Pedro RACI CO Muñoz WD Bansalan WD Tandag WD Guimba WD 0.00 4.00 8.00 12.00 16.00 Production Cost (Php per Cubic Meter) Figure 2.17 Management Salaries Victorias WD Silay WD Bansalan WD Metro Carigara WD San Francisco WD Muñoz WD Tandag WD San Pedro MPC CO seitilitU Sta. Rosa WD Nueva Vizcaya LG Guimba WD Tagbilaran LG Tibal-og RW Argao CO Padada CO Darasa RW San Pedro RACI CO Buhi CO Jagna LG 0 5 10 15 20 25 Average Salaries of Top Three Management Positions (Php 1,000 per Month) *No data for Calapan was available Philippines Small Towns Water Utilities Data Book 29 Figure 2.18 Connection Fee for House Connection Jagna LG* Tagbilaran LG* San Pedro MPC CO* Tibal-og RW Buhi CO San Francisco WD Victorias WD Bansalan WD seitilitU Guimba WD Muñoz WD Padada CO Tandag WD Sta. Rosa WD Silay WD Metro Carigara WD Darasa RW Nueva Vizcaya LG Argao CO San Pedro RACI CO Calapan PS 5200 0 500 1000 1500 2000 2500 3000 3500 4000 Connection Fee (Php) Table 2.3 Priority Needs of Utilities Utilities Priority Needs of Utilities Argao Prevention of contamination of water sources during floods Increase of production capacity from spring sources Bansalan Development of new sources Computerization and construction of administration building Buhi Improvement of transmission mains Expansion of service area Calapan Sufficient volume of water for distribution Quality of water distributed Darasa Financial assistance Technical assistance Guimba Independent water systems for Barangays Consuelo, Cabarua, Triala and Culong Additional pumps and motors for Sta. Veronica, Bantug and San Roque pumping stations Jagna Rehabilitation of the waterworks system Increase in water rates Metro Carigara NRW reduction program Collection efficiency Muñoz Expansion to other barangays Upgrading to a hydraulically efficient water distribution system Nueva Vizcaya Rehabilitation of the existing system Design and development of a fully computerized collection system Padada Funding for expansion Technical training such as plumbing San Francisco Watershed protection and source development Expansion programs to other barangays San Pedro MPC Additional submersible pump and water tank Rehabilitation of pipelines San Pedro RACI Replacement of main pipes Rehabilitation of 8 deep wells Silay Computerization of system Iron removal facility Sta. Rosa Additional sources of water Extension of distribution pipelines Tagbilaran Financial support Technical seminars on operation and maintenance Tandag Additional water source Expansion of distribution lines, putting up reservoir and filtration plant Tibal-og Non-revenue water reduction Additional pumping station Victorias Elevated storage tank Full computerization 30 Financial Figure 2.19 Domestic Tariff Structures ­ Group 1 (Tandag, Muñoz, Guimba, Metro Carigara) 30.0 Tandag rete Muñoz Guimba M 25.0 Metro Carigara cibuC rep 20.0 phP ni etaR 15.0 ffiraT 10.0 0 10 20 30 40 50 60 Monthly Household Consumption (Cubic Meters) Figure 2.20 Domestic Tariff Structures ­ Group 2 (San Francisco, Sta. Rosa, Calapan, Victorias) 22.5 San Francisco Santa Rosa Calapan rete 20.0 Victorias M cibuC 17.5 rep phP ni 15.0 etaR ffiraT 12.5 10.0 0 10 20 30 40 50 60 Monthly Household Consumption (Cubic Meters) Philippines Small Towns Water Utilities Data Book 31 Figure 2.21 Domestic Tariff Structures ­ Group 3 (Buhi, Tibal-og, Jagna, Nueva Vizcaya) 12.0 Buhi Tibal-og Jagna rete 10.0 Nueva Vizcaya M cibuC 8.0 rep phP ni 6.0 etaR ffiraT 4.0 2.0 0 10 20 30 40 50 60 Monthly Household Consumption (Cubic Meters) Figure 2.22 Domestic Tariff Structures ­ Group 4 (Argao, Padada, Darasa, Tagbilaran) 12.0 Argao Padada Darasa rete 10.0 Tagbilaran M cibuC 8.0 rep phP ni 6.0 etaR ffiraT 4.0 2.0 0 10 20 30 40 50 60 Monthly Household Consumption (Cubic Meters) 32 Figure 2.23 Domestic Tariff Structures ­ Group 5 (Silay, Bansalan, San Pedro RACI, San Pedro MPC) 40.0 Silay Bansalan San Pedro RACI rete 32.0 San Pedro MPC M cibuC 24.0 rep phP ni 16.0 etaR ffiraT 8.0 0.0 0 10 20 30 40 50 60 Monthly Household Consumption (Cubic Meters) Figure 2.24 Accounts Receivable Sta. Rosa WD Nueva Vizcaya LG Buhi CO Tandag WD Muñoz WD Guimba WD San Francisco WD San Pedro RACI CO seitilitU Silay WD Victorias WD Bansalan WD Calapan PS Darasa RW Argao CO Metro Carigara WD Tibal-og RW San Pedro MPC CO Padada CO Jagna LG 0 1 2 3 4 5 Accounts Receivable (Months) *No data for Tagbilaran was available Philippines Small Towns Water Utilities Data Book 33 Table 2.4 Cost of Water for Domestic Use (House Connections) Utility Cost of 10 m3 Utility Cost of 20 m3 Utility Cost of 30 m3 Utility Cost of 50 m3 (Php) (Php) (Php) (Php) Silay WD 200 Silay WD 420 Silay WD 680 Silay WD 1,390 Bansalan WD 170 Bansalan WD 370 Bansalan WD 600 Bansalan WD 1,150 Carigara WD 151 Tandag WD 317 Tandag WD 521 Tandag WD 1,032 Tandag WD 144 Carigara WD 310 Carigara WD 484 Carigara WD 925 Guimba WD 140 Guimba WD 292 Guimba WD 458 Guimba WD 846 Sta. Rosa WD 138 Muñoz WD 277 Sta. Rosa WD 426 Sta. Rosa WD 766 Muñoz WD 136 Sta. Rosa WD 276 Muñoz WD 426 Muñoz WD 763 Calapan PS 130 Calapan PS 268 Calapan PS 415 Calapan PS 758 Victorias WD 108 Victorias WD 224 Victorias WD 362 Victorias WD 727 San Francisco WD 105 San Francisco WD 222 San Francisco WD 353 San Francisco WD 666 Darasa RW 82 San Pedro MPC CO 175 San Pedro MPC CO 290 San Pedro MPC CO 550 San Pedro MPC CO 80 Darasa RW 169 Darasa RW 262 Darasa RW 447 San Pedro RACI CO 80 San Pedro RACI CO 162 San Pedro RACI CO 246 San Pedro RACI CO 420 Argao CO 65 Argao CO 135 Tibal-og RW 210 Tibal-og RW 390 Padada CO 65 Tibal-og RW 129 Argao CO 210 Argao CO 370 Tibal-og RW 60 Padada CO 128 Padada CO 203 Padada CO 368 Tagbilaran LG 56 Tagbilaran LG 118 Tagbilaran LG 188 Tagbilaran LG 358 Nueva Vizcaya LG 40 Jagna LG 55 Buhi CO 90 Buhi CO 175 Jagna LG 25 Nueva Vizcaya LG 55 Jagna LG 88 Jagna LG 158 Nueva Vizcaya LG 85 Nueva Vizcaya LG 155 Figure 2.25 Operating Ratio Jagna LG Sta. Rosa WD Bansalan WD San Francisco WD Metro Carigara WD Muñoz WD Tibal-og RW Victorias WD seitilitU Darasa RW San Pedro MPC CO Tandag WD Guimba WD Buhi CO Tagbilaran LG Argao CO Padada CO Silay WD San Pedro RACI CO Nueva Vizcaya LG Calapan PS 0.5 0.7 0.9 1.1 1.3 1.5 Operating Ratio (Expenses / Revenues) 34 Figure 2.26 Revenue Collection Efficiency Jagna LG Darasa RW San Pedro MPC CO Calapan PS Buhi CO Nueva Vizcaya LG San Pedro RACI CO Silay WD seitilitU Victorias WD Bansalan WD Argao CO Muñoz WD San Francisco WD Padada CO Sta. Rosa WD Tibal-og RW Metro Carigara WD Tandag WD Guimba WD Tagbilaran LG 0 25 50 75 100 125 Percentage Collection over Billings Philippines Small Towns Water Utilities Data Book 35 Operation and Maintenance Figure 2.27 Annual Operation and Maintenance Costs Jagna LG San Pedro MPC CO Buhi CO Nueva Vizcaya LG Darasa RW Padada CO Argao CO Tibal-og RW seitilitU Tagbilaran LG Sta. Rosa WD Guimba WD Muñoz WD San Francisco WD San Pedro RACI CO Metro Carigara WD Bansalan WD Calapan PS Tandag WD Victorias WD Silay WD 0 3 6 9 12 15 Annual O&M Costs (Php Million) Figure 2.28 O&M Cost Components Personnel Power/Fuel Others Argao CO Bansalan WD Buhi CO Calapan PS Darasa RW Guimba WD Jagna LG Metro Carigara WD seitilitU Muñoz WD Nueva Vizcaya LG Padada CO San Fancisco WD San Pedro MPC CO San Pedro RACI CO Silay WD St. Rosa WD Tagbilaran LG Tandag WD Tibal-og RW Victorias WD 0 10 20 30 40 50 60 70 80 90 100 Percent 36 Figure 2.29 Leaks Repaired San Pedro MPC CO Guimba WD Nueva Vizcaya LG Darasa RW San Francisco WD Muñoz WD Tibal-og RW Buhi CO seitilitU Victorias WD Silay WD Tagbilaran LG Jagna LG Padada CO Sta. Rosa WD San Pedro RACI CO Metro Carigara WD Argao CO Tandag WD Calapan PS Bansalan WD 0 250 500 750 1,000 1,250 1,500 1,750 No. of Leaks Repaired Annually Figure 2.30 Meters Replaced Tagbilaran LG Jagna LG Guimba WD San Pedro MPC CO San Pedro RACI CO Argao CO Nueva Vizcaya LG Buhi CO seitilitU Darasa RW Padada CO Victorias WD Sta. Rosa WD Tandag WD Bansalan WD Tibal-og RW Muñoz WD Silay WD Metro Carigara WD San Francisco WD Calapan PS 1,125 0 100 200 300 400 500 No. of Meters Replaced Philippines Small Towns Water Utilities Data Book 37 Figure 2.31 Water Quality Sampling Passed Failed Jagna LG San Pedro MPC CO Silay WD Padada CO Calapan PS Nueva Vizcaya LG Darasa RW Muñoz WD seitilitU Sta. Rosa WD San Pedro RACI CO Guimba WD Metro Carigara WD Buhi CO Tibal-og RW Tandag WD Bansalan WD Argao CO Victorias WD Tagbilaran LG San Francisco WD 526 - 16 0 25 50 75 100 125 No. of Samples Passed/Failed Figure 2.32 Complaints Received San Pedro MPC CO Tagbilaran LG Nueva Vizcaya LG Buhi CO Victorias WD Tibal-og RW Darasa RW Sta. Rosa WD seitilitU Padada CO Muñoz WD Jagna LG Silay WD Metro Carigara WD Argao CO Tandag WD San Francisco WD Bansalan WD San Pedro RACI CO Calapan PS 5,341 0 500 1000 1500 2000 2500 3000 3500 4000 No. of Complaints Received Annually *No data for Guimba was available 38 Figure 2.33 New Connections Nueva Vizcaya LG San Pedro MPC CO Buhi CO Jagna LG Calapan PS Darasa RW Muñoz WD Padada CO seitilitU San Pedro RACI CO Metro Carigara WD Argao CO Tibal-og RW Victorias WD Bansalan WD Silay WD Tagbilaran LG Guimba WD Tandag WD San Francisco WD Sta. Rosa WD 0 50 100 150 200 250 300 No. of New Connections Per Year Philippines Small Towns Water Utilities Data Book 39 Supplying water to urbanizing Philippines is one of the country's biggest challenges in the new millennium. Water suppy utilities need to be able to expand to meet demand in their growing markets. Aearial photograph of Sta. Rosa, Laguna care of Google Earth (2005) 40 PART III WATER UTILITY AND AREA PROFILES Philippines Small Towns Water Utilities Data Book 41 ARGAO Utility Profile Water Utility COMMUNITY WATER AND SANITATION SERVICE COOPERATIVE Address : Nicolas Ortega Street, Poblacion, Argao, Cebu Telephone : (63 32) 367 7222 Fax : (63 32) 367 7222 E-mail : none Head : Mr. Eliezer E. Sarmago, Chairman, Board of Directors Community Water and Sanitation Service Cooperative (COWASSCO) was established in 1994. The water supply system was constructed under an AusAID funding grant. COWASSCO is responsible for water supply in 8 out of 45 barangays of the municipality of Argao, which has a total population of 61,010. Its present service area has a population density of 1,159 persons/km2. The utility draws water from 3 deep wells and a spring source. Tariffs are approved by members of the cooperative during its regular general assembly meetings. The utility has a well developed management information system. Its development plan for 2004-2005 is aimed at increasing production capacity to serve the other barangays. COWASSCO submits an annual report to the NWRB. Mission Statement "COWASSCO commits to effectively serve its members, consumers and the people of the community with continuous supply of water for the improvement of their quality of life through the protection of its water sources and by implementing relevant programs and projects in harmony with the ecology and environment." General Data Connections : 2,711 About Water Utility Staff : 14 Annual O&M Costs : Php4,783,820 Annual Collections : Php4,572,354 Annual Billings : Php4,637,208 Total Capital Expenditure : Php15,085,949 Average capital expenditure/connection/year: Php1,461.82 (Over the last 5 years) Source of Investment Funds: 80% government grant, 11% coop members' deposit, and 9% internally generated reserves Tariff Structure (Effective 1 April 2004) Category Residential* Commercial* Institutional MINIMUM CHARGE (Php) (Php) (Php) (First 10 m3 or less) 65.00 75.00 45.00 COMMODITY CHARGE Consumption (m3) (Php/m3) (Php/m3) (Php/m3) 11 - 20 7.00 8.00 5.00 21 - 30 7.50 8.50 5.50 31 - 40 8.00 9.50 6.00 41 - 50 8.00 10.50 6.50 51 - 60 8.00 11.50 7.00 61 - 70 8.00 12.50 7.50 71 - 100 8.00 14.50 8.00 101 - up 8.00 17.50 8.50 *Rates apply to regular members of the cooperative. Non-regular members pay Php10.00 more for the minimum charge and Php1.00/m3 more for the commodity charge. Notes: 1. All consumers pay on metered use. They are billed monthly and pay through bill collectors. 2. Tariffs are approved by the members during the regular general assembly meeting and are regulated by NWRB. 3. A total of 143 new connections were made in 2003. The cost of a new connection is Php3,350, payable within 12 months. 4. There is no sewerage charge on the water bill. Priority Need of Utility 1. Prevent contamination of water sources during floods. 2. Increase production capacity from spring sources. Consumer Service Average monthly consumption is about 22.4 m3 per household of 6 persons. The water bill averages Php135.27 per month per household. Water is available 22 hours a day to most users. Applicants have to wait for about 10-14 days for a new connection. The connection fee is payable in 12 months. Water quality is good with all 72 water samples taken passing the bacteriological tests. A total of 1,305 consumer complaints were recorded and 978 leaks repaired in 2003. The utility has no specific policy for providing water for the poor. Performance Highlights COWASSCO provides water at 123 lpcd to its consumers at an average of 22 hours per day, but only 76.4% of the population in its service area is served due to limited source capacity. UFW of 16.6% is much better than the average. Both production and consumption (99%) are almost fully metered. Financial management needs to be improved with operating ratio at 1.03 and accounts receivable equivalent of 1.7 months, which is just above average. Average tariff is in the lowest quartile and will not be sufficient to develop new sources and expand coverage. The system was constructed using mostly foreign-sourced grant financing. It does not have enough internally generated reserves for capital development. Staff/1000 connections ratio at 5.2 is the third lowest. 42 ARGAO Area Profile ARGAO WATER SUPPLY Population: 20,462 1 UFW 17% Production/Distribution Others7 4% Average Daily Production 2,522 m3 Commercial Groundwater 100% Industrial Surface Water Nil 3% Domestic Treatment Type 2 Chlorination 76% Storage 770 m3 Service Area 3 17.7 sq km Distribution pipes 36.0 km Annual Water Use Service Connections 920,678 m3 House (6 persons/HC) 2,604 Public Tap Nil Commercial 75 Others7 Industrial Nil Commercial 4% Institutional 32 Industrial Others Nil 5% TOTAL 2,711 Service Indicators Service Coverage 4 76.4% Domestic Water Availability 5 22 hours/day 91% Per Capita Consumption 123 l/c/d Average Tariff Php6.04/m3 Annual Water Billings Efficiency Indicators Php4,637,207 Unaccounted-for Water 6 16.6% Non-Revenue Water 16.6% Unit Production Cost Php5.20/m3 Operating Ratio 1.03 Others8 Accounts Receivable 1.7 months 14% Staff/1,000 Connections 5.2 Personnel Parts/ 31% Notes: Materials 1 Population refers to the present area served by the utility. 28% 2 All 72 water samples taken in 2003 passed the bacteriological tests. 3 The total area of responsibility is 20.7 sq km. 4 The population not served by the water utility draws water from 4 other service providers. 5 Only 90% of consumers have 24-hour water supply; about Power 1,305 consumer complaints were registered in 2003. 27% 6 About 978 leaks were repaired and 30 meters were either replaced or repaired. 7 'Others' refer to institutional connections. Annual O&M Costs 8 'Others' include administrative expenses and depreciation. Php4,783,820 Data as of 2003 Philippines Small Towns Water Utilities Data Book 43 BANSALAN Utility Profile Water Utility BANSALAN WATER DISTRICT Address : 1535 Ramon delos Cientos St., Bansalan, Davao del Sur, Philippines Telephone : (63 82) 553 9228 Fax : (63 82) 553 9229 Head : Mr. Paul J. Arches, General Manager Bansalan Water District (BWD) is a government corporation set up in 1977. Its original waterworks system started operating in 1964 as part of the now defunct National Waterworks and Sewerage Authority (NAWASA). BWD is responsible for water supply in the town of Bansalan, which has a total population of 52,326. Its present service area, however, covers only 16 out of 25 barangays of Bansalan and has a population density of 738 persons/km2. The utility draws water from 2 deep wells and 3 spring sources. Staff salaries, appointments and tariffs are under government influence. BWD submits to LWUA an annual report and monthly data sheets containing financial, consumer and operational data. Mission Statement "To provide efficient, safe and potable drinking water to all Bansaleños at affordable cost." General Data Connections : 3,551 About Water Utility Staff : 34 Annual O&M Costs : Php10,768,704 Annual Collections : Php14,667,835 Annual Billings : Php14,905,140 Total Capital Expenditure : Php17,197,539 Average capital expenditure/connection/year: Php968.60 (Over the last 5 years) Source of Investment Funds : 73% internally generated reserves 27% employees cooperative fund Tariff Structure (Effective 1 October 2001) Category Domestic Commercial MINIMUM CHARGE (Php) (Php) (First 10 m3 or less) 170.00 340.00 COMMODITY CHARGE Consumption (m3) (Php/m3) (Php/m3) 11 - 20 20.00 40.00 21 - 30 23.00 46.00 31 - 40 26.00 52.00 41 - up 29.00 58.00 Notes: 1. All consumers pay on metered use. They are billed monthly and pay through banks or at the water utility office. 2. Tariffs are regulated by the LWUA. 3. There were 181 new connections in 2003. The cost of a new connection is Php2,100, payable within 12 months. 4. There is no sewerage charge on the water bill. Priority Need of Utility 1. Development of new water sources. 2. Computerization and construction of administration building. Consumer Service Average monthly consumption is about 15.7 m3 per household of 6 persons. The water bill averages Php329.35 per month per household. Water is available 18 hours a day to most users. Applicants have to wait for 2 days for a new connection. The connection fee is paid within 12 months. Water quality is good with all 72 samples taken passing the bacteriological tests. A total of 2,672 complaints were recorded and 1,650 leaks repaired in 2003. The utility has no specific policy for providing water for the poor. Performance Highlights BWD has an operating ratio of 0.72 (the third lowest) although accounts receivable equivalent of 1.6 months is just average. It funded capital development using internally generated funds including the employees' cooperative fund. The utility needs to improve customer satisfaction by increasing coverage (71.2%), water availability (18 hours/day), and per capita consumption (86 lpcd). Low consumption may be due to the average tariff of Php21.90/m3, which is the highest. Consumption is fully metered; production is not -- a circular orifice is used to estimate values. UFW at 20.8% can still be improved, although it is lower than the average. Staff/1000 connections ratio of 9.6 is third highest and needs to be reduced. 44 BANSALAN Area Profile BANSALAN WATER SUPPLY Population: 28,422 1 UFW Others7 21% 2% Production/Distribution Commercial Industrial Average Daily Production 2,354 m3/d 3% Groundwater 100% Surface Water Nil Treatment Type 2 Chlorination Storage 167 m3 Domestic Service Area 3 38.5 sq km 74% Distribution pipes 60.7 km Annual Water Use Service Connections 859,261 m3 House (6 persons/HC) 3,372 Public Tap Nil Commercial 127 Others7 Industrial Nil Commercial 3% Institutional 52 Industrial Others Nil 8% TOTAL 3,551 Service Indicators Service Coverage 4 71.2% Domestic Water Availability 5 18 hours/day 89% Per Capita Consumption 86 l/c/d Average Tariff Php21.90/m3 Annual Water Billings Efficiency Indicators Php14,905,140 Unaccounted-for Water 6 20.8% Non-Revenue Water 20.8% Unit Production Cost Php12.53/m3 Operating Ratio 0.72 Others8 Accounts Receivable 1.6 months 42% Staff/1,000 Connections 9.6 Parts/ Notes: Materials 1 Population refers to the present area served by the utility. 13% 2 All 72 water samples taken in 2003 passed bacteriological tests 3 Total area of responsibility is 48.6 sq. km. Power 4 The population not served by the water district draws water from other 9% Personnel service providers, dug wells and rain collectors 36% 5 Only 85% of consumers have 24-hour water supply; about 2,672 consumer complaints were registered in 2003. 6 About 1,650 leaks were repaired and 208 meters were either replaced or repaired. Annual O&M Costs 7 'Others' refer to institutional connections. Php10,768,704 8 'Others' include transportation, depreciation and other personnel benefits. Data as of 2003 Philippines Small Towns Water Utilities Data Book 45 BUHI Utility Profile Water Utility BUHI RURAL WATERWORKS AND SANITATION MULTI-PURPOSE COOPERATIVE Address : Zone V, Nobleza Street, San Buena, Buhi, Camarines Sur Telephone : (63 54) 621 1506 Fax : (63 54) 621 1506 E-mail : brwsampc@yahoo.com Head : Mr. Homer C. Agudera, General Manager Buhi Rural Waterworks and Sanitation Multi-Purpose Cooperative (BRWSAMPC) was established as an RWSA and started operating in 1987. It was converted into a multi-purpose cooperative in 2002. The utility is responsible for water supply in 8 of 38 barangays of the municipality of Buhi which has a total population of 73,149. Its present service area has a population density of 5,125 persons/km2. It draws water from the Bigajo Spring. None of its operations is influenced by the government. Tariff is regulated by the NWRB. BRWSAMPC follows a development plan for 2004-2008 aimed at improving its service and expanding its coverage to 5 other barangays. The utility has a partly developed management information system. Billing is computerized. Mission Statement "To undertake the programs/projects that will improve the water supply system and expand the water services to achieve the avowed vision." General Data Connections : 1,752 About Water Utility Staff : 15 Annual O&M Costs : Php1,869,425 Annual Collections : Php1,837,881 Annual Billings : Php1,917,449 Total Capital Expenditure : Php984,745 Average capital expenditure connection/year : Php112.41 (Over the last 5 years) Source of Investment Funds : 98% internally generated reserves, 2% government grant Tariff Structure (Effective 1 April 2004) Category Residential Government Commercial Semi- Semi- Semi- Bulk/ Institutions Industrial Comm'l A Comm'l B Comm'l C Wholesale MINIMUM CHARGE (Php) (Php) (Php) (Php) (Php) (Php) (Php) (First 10 m3 or less) 25.00 30.00 50.00 43.75 37.50 31.25 75.00 COMMODITY CHARGE Consumption (m3) (Php/m3) (Php/m3) (Php/m3) (Php/m3) (Php/m3) (Php/m3) (Php/m3) 11 - 20 3.00 3.60 6.00 5.25 4.50 3.75 9.00 21 - 30 3.50 4.20 7.00 6.00 5.25 4.40 10.50 31 - 40 4.00 4.80 8.00 7.00 6.00 5.00 12.00 41 - up 4.50 5.40 9.00 7.85 6.75 5.60 13.50 *Minimum charges are for ½" connection and increase with size of connection from ¾" to 4". Commodity charges remain the same regardless of connection size. Notes: 1. All consumers pay on metered use. They are billed monthly and pay through bill collectors or at the water utility office. 2. The NWRB allows tariffs that give utilities a rate of return of investment of up to 12% maximum. 3. There were 55 new connections in 2003. The cost of a new connection is Php1,535, payable prior to connection. 4. There is no sewerage charge on the water bill. Priority Need of Utility 1. Improvement of transmission mains. 2. Expansion of service area. Consumer Service Average monthly consumption is about 23.1 m3 per household of 5-6 persons. The water bill averages Php81.40 per month per household. Water is available 18 hours a day to most users. Applicants have to wait 3 days for a new connection. The connection fee is paid prior to connection. Water quality is good with all 48 water samples taken passing the bacteriological tests. A total of 36 consumer complaints were recorded and 150 leaks repaired during the year. The utility has no specific policy for providing water to the poor. Performance Highlights BRWASMPC provides 146 lpcd of water supply to its consumers at an average of 18 hours per day, but only 44.3% of the population in its service area is served. UFW of 29.8% is higher than the average and can be reduced further. Production is fully metered; 99% of connections are also metered. Operating ratio of 0.97 is higher than average and accounts receivable equivalent of 0.5 month is the third lowest. Lack of low-cost financing and low tariffs have prevented the utility from expanding its coverage and limiting capital expenditures (second to the lowest) to its available earnings. While staff/1000 connections ratio is not so high at 8.6, this can still be reduced as it is higher than the average. 46 BUHI Area Profile BUHI WATER SUPPLY Population: 19,577 1 UFW Production/Distribution 29% Average Daily Production 1,994 m3 Groundwater 100% Others7 Surface Water Nil 2% Domestic Treatment Type 2 Chlorination Commercial 64% Storage 226 m3 Industrial Service Area 3 3.8 sq km 5% Distribution pipes 12.5 km Annual Water Use Service Connections 727,920 m3 House (6 persons/HC) 1,619 Public Tap 6 Commercial 102 Others7 Industrial Nil Commercial 5% Institutional 25 Industrial Others Nil 13% TOTAL 1,752 Service Indicators Service Coverage 4 44.3% Domestic Water Availability 5 18 hours/day 82% Per Capita Consumption 146 l/c/d Average Tariff Php3.73/m3 Annual Water Billings Efficiency Indicators Php1,917,449 Unaccounted-for Water 6 29.3% Non-Revenue Water 31.2% Unit Production Cost Php2.57/m3 Operating Ratio 0.97 Others8 Accounts Receivable 0.5 month 29.4% Staff/1,000 Connections 8.6 Parts/ Notes: Materials Personnel 1 Population refers to the present area served by the utility. 2.5% 67.8% 2 All 48 water samples taken in 2003 passed the bacteriological tests. Power 3 The total area of responsibility is 125.9 sq km. 0.3% 4 The population not served by the water utility draws water from other service providers, tube wells, ponds and undeveloped springs. 5 Only 68% of consumers have 24-hour water supply; about 36 consumer complaints were registered in 2003. 6 Water from public taps are free. About 150 leaks were repaired and 45 meters were either replaced or repaired. Annual O&M Costs 7 'Others' refer to institutional connections. Php1,869,425 8 'Others' include miscellaneous expenses. Data as of 2003 Philippines Small Towns Water Utilities Data Book 47 CALAPAN Utility Profile Water Utility CALAPAN WATERWORKS SYSTEM AND DEVELOPMENT CORPORATION Address : F. Samaco Street, Barangay Calero, Calapan City, Oriental Mindoro Telephone : (63 43) 288 3318; 441 0986 Fax : (63 43) 288 1317 E-mail : cwsdc_waterworks@yahoo.com Head : Mr. Jolly L. Ting, Chairman, Board of Directors Calapan Waterworks System and Development Corporation (CWSDC) is a private water utility established in 1952. It is responsible for water supply in the city of Calapan, which has a total population of 105,910. Its present service area covers 24 of the city's 62 barangays and has a population density of 3,739 persons/km2. CWSDC draws water from 4 deep wells.Tariff setting is regulated by the NWRB. The utility follows a development plan covering the period 2004-2009. The plan includes decommissioning of saline and inefficient wells, construction of reservoirs, upgrading of transmission and distribution lines, and rehabilitation of service lines. As a private corporation, CWSDC does not produce an annual report for the general public. It has a partly developed management information system. Its billing and customer services are computerized. Mission Statement "CWSDC commits to provide sufficient and good quality water and be able to distribute it efficiently to every household in Calapan City. CWSDC shall be a partner of the community in assuring the health and economic well- being of Calapan City." General Data Connections : 4,291 About Water Utility Staff : 40 Annual O&M Costs : Php11,528,999 Annual Collections : Php7,907,150 Annual Billings : Php8,281,384 Total Capital Expenditure : Php20,000,000 Average capital expenditure/connection/year: Php932.18 (Over the last 5 years) Source of Investment Funds : 100% advances from parent company Tariff Structure (Effective 1 July 2004*) Category Domestic/ Commercial/ Government Industrial MINIMUM CHARGE (Php) (Php) (First 10 m3 or less) 130.00 160.00 COMMODITY CHARGE Consumption (m3) (Php/m3) (Php/m3) 11 - 20 13.75 17.00 21 - 30 14.75 18.25 31 - 40 16.25 20.00 41 - up 18.00 22.75 *This rates adjustment is the second of a two-stage increase sincethe approval of a rate adjustment in December 2002, the first adjustment was made in September 2003. The previous rates adjustment was in 1992. Notes: 1. All consumers pay on metered use. They are billed monthly and pay at the water utility office. 2. The NWRB allows tariffs that give utilities a rate of return of investment of up to 12% maximum. 3. There were 91 new connections in 2003. The cost of a new connection is Php5,200, payable prior to connection. 4. There is no sewerage charge on the water bill. Priority Need of Utility 1. Sufficient volume of water for distribution. 2. Quality of water distributed. Consumer Service Average monthly consumption is about 17.6 m3 per household of 5-6 persons. The water bill averages Php129.81 per month per household. Water is available 16 hours a day to most users. Applicants have to wait for about 15 days for a new connection. The connection fee is paid prior to connection. Water quality looks good with all 12 water samples taken passing the bacteriological test, although the number of samples taken seem to be too few. Some of the wells are also known to be drawing saline water. There were 5,341 consumer complaints recorded while all but 3 of 1,496 leaks reported were repaired during the year. While the utility connects the poor, there is no defined policy for providing water for them. Performance Highlights CWSDC rates low in customer satisfaction with only 42.9% coverage in its present service area and average water availability of only 16 hours per day. Per capita consumption of 107 lcpd is sufficient for proper hygiene and low enough for water conservation. UFW of 40.6% is third highest and should be reduced. While consumption is 100% metered, production is not. Financial management needs improvement. The utility has the highest operating ratio of 1.39. Accounts receivable equivalent is an average 1.6 months. Staff/1000 connections ratio of 9.3 is fourth highest and should be reduced further. 48 CALAPAN Area Profile CALAPAN WATER SUPPLY Commercial Population: 44,119 1 Industrial 16% Production/Distribution Average Daily Production 4,632 m3/d Groundwater 100% Surface Water Nil Domestic UFW 40% Treatment Type 2 Chlorination 44% Storage 52 m3 Service Area 3 11.8 sq km Distribution pipes 32.1 km Annual Water Use Service Connections 1,690,636 m3 House (6 persons/HC) 3,503 Public Tap 2 Commercial 786 Industrial Nil Institutional Nil Domestic Others Nil 66% TOTAL 4,291 Service Indicators Service Coverage 4 742.9% Commercial Water Availability 5 16 hours/day Industrial 34% Per Capita Consumption 107 l/c/d Average Tariff Php8.25/m3 Annual Water Billings Efficiency Indicators Php8,281,384 Unaccounted-for Water 6 40.6% Non-Revenue Water 40.6% Unit Production Cost Php6.82/m3 Power Operating Ratio 1.39 8% Parts/ Accounts Receivable 1.6 months Materials Staff/1,000 Connections 9.3 Personnel 5% 34% Notes: 1 Population refers to the present area served. 2 All of 12 water samples taken in 2003 passed the bacteriological tests. 3 Total area of responsibility is 186 sq. km. 4 The population not served by the water utility draw water from tube wells, Others7 dug wells and water vendors. 53% 5 Only 80% of consumers have 24-hour water supply; about 5,341 consumer complaints were registered in 2003. 6 About 1,493 leaks were repaired and 1,125 meters were either replaced or repaired. Annual O&M Costs 7 Other costs include debt service and depreciation Php11,528,999 Data as of 2003 . Philippines Small Towns Water Utilities Data Book 49 DARASA Utility Profile Water Utility DARASA RURAL WATERWORKS AND SANITATION ASSOCIATION Address : Barangay Darasa, Tanauan City, Batangas Telephone : (63 43) 778 5864 Fax : none E-mail : none Head : Mr. Felix M. Opeña, Chairman, Board of Directors Darasa Rural Waterworks and Sanitation Association (DRWSA) is a community-based water utility established in 1982. It is responsible for water supply in Barangay Darasa, which has a total population of 14,964 and a population density of 2,993 persons/km2. The barangay is one of 48 in Tanauan City. DRWSA draws water from 5 deep wells. Tariff setting is regulated by the NWRB to which the utility submits an annual report containing financial, customer and operational data. Except for tariff setting, the local government has no influence over the policies and operations of DRWSA. The utility has a partly developed management information system. Mission Statement "To provide adequate and potable water supply to Darasa residents in a responsible and sensible manner." General Data Connections : 1,354 About Water Utility Staff : 9 Annual O&M Costs : Php3,427,813 Annual Collections : Php3,544,046 Annual Billings : Php3,906,192 Total Capital Expenditure : Php1,219,010 Average capital expenditure/connection/year: Php180.06 (Over the last 5 years) Source of Investment Funds : 79% internally generated reserves 15% government loan 6% commercial loan. Tariff Structure (Effective 1 November 2001) Category Residential Commercial MINIMUM CHARGE (Php) (Php) (First 10 m3 or less) 82.00 100.00 COMMODITY CHARGE Consumption (m3) (Php/m3) (Php/m3) 11 - 20 8.70 10.50 21 - up 9.25 11.05 Notes: 1. All consumers pay on metered use. They are billed monthly and pay through bill collectors or at the water utility office. 2. The NWRB allows tariffs that give utilities a rate of return of investment of up to 12% maximum. 3. There were 99 new connections in 2003. The cost of a new connection is Php3,032, payable prior to connection. 4. There is no sewerage charge on the water bill. Priority Need of Utility 1. Financial assistance. 2. Technical assistance. Consumer Service Average monthly consumption is about 27.6 m3 per household of 6 persons. The water bill averages Php241.41 per month per household. Water is available 18 hours a day to most users. Applicants have to wait for about 2-3 days for a new connection. The connection fee is paid prior to connection. Water quality looks good with all 28 samples passing the bacteriological tests. There were 96 consumer complaints recorded and 40 leaks repaired during the year. While the utility connects the poor residents living along the railroad alley, there is no defined policy on providing water for the poor. Performance Highlights DRWSA provides water at 121 lpcd to its consumers for only 18 hours a day on the average. Coverage is below average at 59.1% of the population in its service area. Consumer use is almost fully metered (98%), but production is not. While UFW of 16.4% is above average, this is at best an estimate. Operating ratio at 0.88 is better than average and accounts receivable equivalent of 1.6 months is just average. Tariffs are able to cover O&M costs and debt service for a government loan. Staff/1000 connections ratio (6.6) is better than average but can still be reduced. The utility needs funding to increase its coverage and develop additional water sources. It cannot, however. afford commercial loans. Moreover, low-interest government loans are not available to RWSAs. 50 DARASA Area Profile DARASA WATER SUPPLY Population: 14,964 1 Domestic Production/Distribution 70% Commercial Average Daily Production 1,527 m3/d Industrial Groundwater 100% 9% Surface Water Nil Others8 Treatment Type 2 None 5% Storage 125 m3 UFW Service Area 3 5.0 sq km 16% Distribution pipes 5.0 km Annual Water Use Service Connections 557,654 m3 House (6 persons/HC) 1,173 Public Tap Nil Commercial 171 Commercial Industrial Nil Industrial Institutional 4 10 13% Others Nil TOTAL 1,354 Service Indicators Service Coverage 5 59.1% Domestic Water Availability 6 18 hours/day 87% Per Capita Consumption 121 l/c/d Average Tariff Php8.38/m3 Annual Water Billings Efficiency Indicators Php3,906,192 Unaccounted-for Water 7 16.4% Non-Revenue Water 21.6% Unit Production Cost Php6.15/m3 Parts/ Operating Ratio 0.88 Materials Accounts Receivable 1.6 months 11% Others9 18% Staff/1,000 Connections 6.6 Notes 1 Population refers to the whole barangay of Darasa. 2 All 28 water samples taken in 2003 passed the bacteriological tests. Power 3 About 300 households share water from those with house connections. 43% Personnel 4 Institutional connections refer to churches and barangay halls. 28% 5 The population not served by the water utility draws water from water systems of 3 subdivisions. 6 Only 85% of consumers have 24-hour water supply; about 96 consumer complaints were registered in 2003. 7 About 40 leaks were repaired and 54 meters were either replaced or Annual O&M Costs repaired. Php3,427,813 8 Institutional connections are not billed, including 5 well site owners. 9 Other costs include representation, supplies, transportation and communication expenses. Data as of 2003 Philippines Small Towns Water Utilities Data Book 51 GUIMBA Utility Profile Water Utility GUIMBA WATER DISTRICT Address : Corner Faigal & Danzalan Streets, Guimba, Nueva Ecija Telephone : (63 44) 611 1207; 611 0141 Fax : (63 44) 611 0141 Head : Engr. Felixberto C. Legarda, General Manager Guimba Water District (GWD) is a government corporation set up in 1987. It started operating in 1988. It is responsible for water supply in the town of Guimba, which has a total population of 93,787. Its present service area covers only 14 of the town's 64 barangays and has a population density of 650 persons/km2. GWD draws groundwater from 2 deep wells at the Sta. Veronica and Bantug pumping stations. Number of staff and salaries, appointment of top management, and tariffs are under government influence. The utility has a partly developed management information system with a computerized billing system. GWD submits to LWUA an annual report and monthly data sheets containing financial, consumer and operational data. Mission Statement No mission statement. General Data Connections : 1,655 About Water Utility Staff : 23 Annual O&M Costs : Php7,819,390 Annual Collections : Php8,797,565 Annual Billings : Php8,191,860 Total Capital Expenditure : Php5,988,282 Average capital expenditure/connection/year: Php723.66 (Over the last 5 years) Source of Investment Funds : n.a. Tariff Structure (Effective 1 July 2001) Category Domestic/ Commercial/ Commercial Commercial Commercial Bulk/ Government Industrial A B C Wholesale MINIMUM CHARGE (Php) (Php) (Php) (Php) (Php) (Php) (First 10 m3 or less) 140.00 280.00 245.00 210.00 175.00 420.00 COMMODITY CHARGE Consumption (m3) (Php/m3) (Php/m3) (Php/m3) (Php/m3) (Php/m3) (Php/m3) 11 - 20 15.15 30.30 26.50 22.70 18.50 45.45 21 - 30 16.65 33.30 29.10 24.95 20.80 49.95 31 - 40 18.40 36.80 32.20 27.60 23.00 55.20 41 - 50 20.35 40.70 35.60 30.50 25.40 61.05 51 - up 22.50 45.00 39.35 33.75 28.10 67.50 Notes: 1. All consumers pay on metered use. They are billed monthly and pay at the water utility office. 2. Tariffs are regulated by the LWUA. 3. There were 249 new connections in 2003. The cost of a new connection is Php2,200, payable prior to connection. 4. There is no sewerage charge on the water bill. Priority Need of Utility 1. Independent water systems for Barangays Consuelo, Cabarua, Triala and Culong 2. Additional pumps and motors for Sta. Veronica, Bantug and San Roque pumping stations. Consumer Service Average monthly consumption is about 18.6 m3 per household of 6-7 persons. The water bill averages Php347.07 per month per household. Water is available 24 hours a day to users. Applicants wait only for one day for a new connection. The connection fee is paid prior to connection. Water quality is good with all 48 samples taken passing the bacteriological tests. Consumer complaints were acted upon within a day and were not recorded. All 30 leaks reported were repaired. The utility has no specific policy for providing water for the poor. Performance Highlights GWD provides 24-hour water supply, but it has the second lowest coverage (26.8%) and relatively low consumption (94 lpcd), which is within the lowest quartile. It has the second highest average tariff (Php21.09/m3) and the highest production cost (Php15.21/m3). Tariffs are able to cover operating expenses with an operating ratio of 0.95. Accounts receivable equivalent is 1.0 month, the fifth lowest. UFW of 24.4% is just below average. Both production and consumption are fully metered. The utility has the highest staff/1000 connections ratio at 13.9 with personnel expenses representing about one-third of total O&M cost. 52 GUIMBA Area Profile GUIMBA WATER SUPPLY Population: 35,009 UFW 1 24% Others6 Production/Distribution 4% Average Daily Production 1,408 m3/d Commercial Groundwater 100% Industrial Surface Water Nil 9% Domestic Treatment Type 2 Chlorination 63% Storage 230 m3 Service Area 3 53.9 sq km Distribution pipes 41.8 km Annual Water Use Service Connections 514,082 m3 House (6 persons/HC) 1,446 Public Tap Nil Commercial 186 Others7 Industrial Nil 6% Institutional 23 Commercial Others Nil Industrial TOTAL 1,655 21% Service Indicators Service Coverage 4 26.8% Domestic Water Availability 24 hours/day 73% Per Capita Consumption 94 l/c/d Average Tariff Php21.09/m3 Annual Water Billings Efficiency Indicators Php8,191,860 Unaccounted-for Water 5 24.4% Non-Revenue Water 24.4% Unit Production Cost Php15.21/m3 Operating Ratio 1.95 Others8 Accounts Receivable 1.0 months 40% Staff/1,000 Connections 13.9 Personnel 32% Notes: 1 Population refers to the present area served by the utility. 2 2 out of 38 water samples taken in 2003 failed the bacteriological tests. 3 Total area of responsibility is 258.5 sq. km. Parts/ 4 The population not served by the water district draws water from Materials Power shallow wells. 13% 15% 5 In 2003, about 30 leaks were repaired and 23 meters were replaced or repaired. 6 & 7 'Others' refer to institutional connections. Annual O&M Costs 8 'Others' include miscellaneous, administrative, finance and depreciation Php7,819,390 costs. Data as of 2003 Philippines Small Towns Water Utilities Data Book 53 JAGNA Utility Profile Water Utility JAGNA WATERWORKS SYSTEM Address : Poblacion, Jagna, Bohol Telephone : (63 38) 238 2916 Fax : (63 38) 532 0018 E-mail : none Head : Hon. Exuperio C. Lloren, Municipal Mayor Jagna Waterworks System (JWS) is a local government-run utility established in 1925. It is responsible for water supply in the municipality of Jagna, which has a total population of 12,658. Its present service area covering 11 of the municipality's 33 barangays has a population density of 3,067 persons/km2. The utility draws water from a spring which is then distributed by gravity to consumers. Tariff is set through municipal ordinance. The number and appointment of staff and top management as well as staff salaries, tariffs and budgets are all under local government influence. JWS has a partly developed management information system with a computerized accounting system. It follows a master development plan for 1999­2014 aimed at expanding coverage in the urban areas. The utility submits financial statements as part of the Municipal Government of Jagna's financial report. Mission Statement No mission statement. General Data Connections : 1,511 About Water Utility Staff : 9 Annual O&M Costs : Php754,631 Annual Collections : Php775,404 Annual Billings : Php1,269,191 Total Capital Expenditure : Php4,181,749 Average capital expenditure/connection/year: Php553.51 (Over the last 5 years) Source of Investment Funds : 80% internally generated reserves 20% government grant. Tariff Structure (Effective 1 July 1996) Category All Users* MINIMUM CHARGE (Php) (First 10 m3 or less) 25.00 COMMODITY CHARGE Consumption (m3) (Php/m3) 11 - 25 3.00 26 - 50 3.50 51 - 75 4.00 75 - 100 4.50 101 - up 5.00 *A surcharge of 10% of the corresponding charge is imposed for failure to pay the water bill within the prescribed period. Notes: 1. All consumers pay on metered use. They are billed monthly and pay at the water utility office. 2. Tariffs are set by municipal ordinance and are not regulated by NWRB. 3. There were 75 new connections in 2003. The connection fee is Php200, payable prior to connection. Labor and materials costs are borne by the user. 4. There is no sewerage charge on the water bill. Priority Need of Utility 1. Rehabilitation of the waterworks system. 2. Increase in water rates. Consumer Service Average monthly consumption is about 20.1 m3 per household of 5 persons. The water bill averages Php70.46 per month per household. Water is available 18 hours a day to most users. Applicants have to wait for about 3 days for a new connection. The connection fee is paid prior to connection. Water quality monitoring is insufficient and 1 out of 4 water samples taken failed the bacteriological tests. There were 450 consumer complaints recorded and 209 leaks repaired during the year. The utility has no specific policy for providing water for the poor. Performance Highlights JWS provides 132 lpcd of water to its consumers, but only for an average of 18 hours a day. Coverage is 77.9% of its service area population and can be further improved. At 20.3%, UFW is just a little better than the average. Production is fully metered; 92% of all connections have working meters. While operating ratio (0.59) is lowest and looks excellent, accounts receivable equivalent is the worst at 4.7 months. In reality, annual collections barely cover O&M costs. Average tariff is second to the lowest (Php3.49/m3) and there is no debt service. Personnel cost is 79% of O&M cost leaving less for repair, maintenance and improved operations. Staff/1000 connections ratio is 6.0, the fifth lowest within the top quartile. 54 JAGNA Area Profile JAGNA WATER SUPPLY Population: 9,629 1 UFW Others7 20.3% 0.3% Production/Distribution Average Daily Production 1,252 m3/d Groundwater 100% Surface Water Nil Treatment Type 2 Chlorination Storage 158 m3 Service Area 3 3.1 sq km Domestic Distribution pipes 9.4 km 79.4% Annual Water Use Service Connections 456,896 m3 House (6 persons/HC) 1,501 Public Tap Nil Commercial Nil Domestic Industrial Nil 100% Institutional 10 Others Nil TOTAL 1,511 Service Indicators Service Coverage 4 77.9% Water Availability 5 18 hours/day Per Capita Consumption 132 l/c/d Average Tariff Php3.49/m3 Annual Water Billings Efficiency Indicators Php1,269,191 Unaccounted-for Water 6 20.3% Non-Revenue Water 20.6% Unit Production Cost Php1.65/m3 Others8 Operating Ratio 0.59 Parts/ Materials 3% Accounts Receivable 4.7 months 13% Staff/1,000 Connections 6.0 Power 5% Notes: 1 Population refers to the present area served by the utility. 2 One of 4 water samples taken in 2003 failed the bacteriological tests. 3 Total area of responsibility is 6.1 sq. km. Personnel 4 The population not served by the water utility draws water from other 79% service providers, and shallow and deep wells. 5 Only 74% of consumers have 24-hour water supply; about 450 consumer complaints were registered in 2003. 6 About 209 leaks were repaired and 15 meters were either replaced or repaired. Annual O&M Costs 7 'Others' include institutional connections which are not billed. Php754,631 8 'Others' include transportation, communication and miscellaneous expenses. Data as of 2003 Philippines Small Towns Water Utilities Data Book 55 METRO CARIGARA Utility Profile Water Utility METRO CARIGARA WATER DISTRICT Address : 520 Real Street, Baybay, Carigara, Leyte Telephone : (63 53) 331 2431; 331 2528 Fax : (63 53) 331 2431 E-mail : metrocarigara_wd@yahoo.com Head : Engr. Regidor V. Caballes, General Manager Metro Carigara Water District (MCWD) is a government corporation set up in 1983. Its original waterworks system started operating in 1963 as part of the now defunct National Waterworks and Sewerage Authority (NAWASA). It is responsible for water supply in the towns of Carigara, Capoocan, Tunga and Barugo, which have a total population of 112,782 spread out in 115 barangays. Its present service area covers only part of these towns and has a population density of 1,516 persons/km2. The utility draws water from surface water and spring sources. Staff salaries, staff and management appointments, tariffs, O&M and development budgets are under government influence. The utility has a partly developed management information system with a computerized billing system. MCWD submits to LWUA an annual report and monthly data sheets containing financial, consumer and operational data. Mission Statement "Efficiency in management, excellence in service, abundance in clean and safe water. This is our mission, our commitment". General Data Connections : 3,500 About Water Utility Staff : 31 Annual O&M Costs : Php 10,201,263 Annual Collections : Php 13,255,320 Annual Billings : Php 12,522,613 Total Capital Expenditure : Php 5,235,422 Average capital expenditure/connection/year: Php300.63 (Over the last 5 years) Source of Investment Funds : n.a. Tariff Structure (Effective 1 April 2004) Category Residential Commercial Commercial Commercial Commercial A B C MINIMUM CHARGE (Php) (Php) (Php) (Php) (Php) (First 10 m3 or less) 151.20 302.40 264.60 226.80 189.00 COMMODITY CHARGE Consumption (m3) (Php/m3) (Php/m3) (Php/m3) (Php/m3) (Php/m3) 11 - 20 15.85 31.70 27.70 23.75 19.80 21 - 30 17.45 34.90 30.50 26.15 21.80 31 - 40 20.00 40.00 35.00 30.00 25.00 41 - up 24.05 48.10 42.05 36.05 30.05 Bulk Supply = 3 times the residential rate *Minimum charges for residential and commercial connections are for ½" connections. This increases to Php483.80 and Php967.60, respectively, for 1" connections with commodity charges remaining unchanged. Notes: 1. Consumers pay on metered use. They are billed monthly and pay at the water utility office. 2. Tariffs are regulated by LWUA. 3. There were 129 new connections in 2003 with 50 pending applications at the end of the year. The cost of a new connection is Php3,004 with 50% payable prior to connection and, the balance, over the succeeding 3 months. 4. There is no sewerage charge on the water bill. Priority Need of Utility 1. NRW reduction program. 2. Collection efficiency. Consumer Service Average monthly consumption is about 15.7 m3 per household of 6 persons. The water bill averages Php265.37 per month per household. Water is available 24 hours a day to users. Applicants have to wait for about 3 days for a new connection. Half of the connection fee is paid prior to connection and the balance, over 3 months. Water quality is good with all 48 samples taken passing the bacteriological tests. In 2003, 923 consumer complaints were recorded and all 625 leaks were repaired. The utility has no specific policy for providing water for the poor. Performance Highlights MCWD provides 24-hour water supply with a respectable 81.5% coverage, although average consumption (86 lpcd) is the second lowest. Tariffs are able to cover O&M and capital expenses with an operating ratio of 0.81 although accounts receivable equivalent of 2.1 months needs to be improved. The utility also needs to improve water resources management by reducing UFW (37.9%) and improving production metering (70% metered). All connections are metered. Low per capita consumption may be due to the relatively high tariff (Php17.99/m3). Staff/1000 connections ratio of 8.9 should be reduced as it is higher than the average. 56 METRO CARIGARA Area Profile METRO CARIGARA WATER SUPPLY Population: 24,258 1 UFW 38% Production/Distribution Average Daily Production 3,070 m3/d Groundwater Nil Surface Water 100% Commercial Domestic Treatment Type Industrial 2 Chlorination 7% 55% Storage 133 m3 Service Area 3 16.0 sq km Distribution pipes 28.0 km Annual Water Use Service Connections 1,120,400 m3 House (6 persons/HC) 3,296 Public Tap Nil Commercial 97 Industrial 107 Commercial Institutional Nil Industrial Others Nil 16% TOTAL 3,500 Service Indicators Service Coverage 4 81.5% Domestic Water Availability 5 24 hours/day 84% Per Capita Consumption 86 l/c/d Average Tariff Php17.99/m3 Annual Water Billings Efficiency Indicators Php12,522,613 Unaccounted-for Water 6 37.9% Non-Revenue Water 38.0% Unit Production Cost Php9.11/m3 Others8 Operating Ratio 0.81 47% Accounts Receivable 2.1 months Staff/1,000 Connections 8.9 Notes: Parts/ 1 Population refers to the present area served by the utility. Materials 2 All 48 water samples taken in 2003 passed bacteriological tests. 15% 3 Total area of responsibility is 30 sq. km. Personnel 4 The population not served by the water district draws water from other Power 37% service providers, dug and tube wells and developed springs. 1% 5 About 973 consumer complaints were registered in 2003. 6 About 825 leaks were repaired and 410 meters were either replaced or repaired. 7 Institutional use and billing are included under commercial connections. Annual O&M Costs 8 `Others' include miscellaneous and O&M expenses. Php10,201,263 Data as of 2003 Philippines Small Towns Water Utilities Data Book 57 MUÑOZ Utility Profile Water Utility MUÑOZ WATER DISTRICT Address : E. Bayuga Street, Muñoz City, Nueva Ecija Telephone : (63 44) 456 0599 Fax : (63 44) 456 0599 Head : Engr. Rogelio L. Miguel, General Manager Muñoz Water District (MWD) is a government corporation established in 1987. It started full operations in 1992. It is responsible for water supply in the city of Muñoz, which has a total population of 53,000. Its present service area covers only 8 of the city's 37 barangays and has a population density of 1,430 persons/km2. MWD draws groundwater from 2 deep wells. The number of staff and salaries, appointment of staff and top management, and tariffs are under government influence. The utility follows a development plan for 1994-2004. Billing is computerized. MWD submits to LWUA an annual report and monthly data sheets containing financial, consumer and operational data. Mission Statement "To uplift the quality of life through continuous delivery of safe, adequate and viable water to the public with a well defined system of operation to assure an efficient and responsive customer service." General Data Connections : 2,560 About Water Utility Staff : 20 Annual O&M Costs : Php 8,783,895 Annual Collections : Php 10,735,055 Annual Billings : Php 10,882,739 Total Capital Expenditure : Php 6,858,834 Average capital expenditure/connection/year: Php535.85 (Over the last 5 years) Source of Investment Funds : 100% internally generated reserves. Tariff Structure (Effective 1 July 2003) Category Domestic/ Commercial Commercial Commercial Commercial Bulk/ Government Industrial A B C Wholesale MINIMUM CHARGE* (Php) (Php) (Php) (Php) (Php) (Php) (First 10 m3 or less) 136.00 272.00 238.00 204.00 170.00 408.00 COMMODITY CHARGE Consumption (m3) (Php/m3) (Php/m3) (Php/m3) (Php/m3) (Php/m3) (Php/m3) 11 - 20 14.10 28.20 24.65 21.15 17.60 42.30 21 - 30 14.85 29.70 25.95 22.25 18.55 44.55 31 - 40 16.10 32.20 28.15 24.15 20.10 48.30 41 - 50 17.60 35.20 30.80 26.40 22.00 52.80 51 - up 19.35 38.70 33.85 29.00 24.15 58.05 *Minimum charges are for ½" connection and increase with size of connection from ¾" to 4". Commodity charges remain the same regardless of connection size. Notes: 1. All consumers pay on metered use. They are billed monthly and pay at the water utility office. 2. Tariffs are regulated by the LWUA. 3. There were 113 new connections in 2003. The cost of a new 1/2" connection is Php2,300. This increases with size and distance from water mains. 4. There is no sewerage charge on the water bill. Priority Need of Utility 1. Expansion to other barangays. 2. Upgrading to a hydraulically efficient water distribution system. Consumer Service Average monthly consumption is about 23.2 m3 per household of 6-7 persons. The water bill averages Php 318.31 per month per household. Water is available 24 hours a day. Applicants have to wait for about a week for a new connection. The connection fee is paid prior to connection. Water quality is good with all 36 water samples taken passing the bacteriological tests. There were 238 consumers complaints recorded and 119 minor leaks repaired during the year. The utility has no specific policy for providing water for the poor. Performance Highlights MWD has the lowest UFW at 6.7% with full metering for both production and consumer use. Per capita consumption of 117 lcpd is sufficient for proper hygiene and low enough for water conservation. Water is available 24 hours a day, although it can still improve on its present coverage of 75.9% of the population in its service area. MWD is managing its finances well with an operating ratio of 0.81 and accounts receivable equivalent of 1.0 month. It is not dependent on grants for capital investment and is funding expansion through internally generated reserves. Tariffs are able to cover O&M as well as expansion costs. While staff/1000 connections ratio is not so high at 7.8, this should be reduced as it is higher than the average. 58 MUÑOZ Area Profile MUÑOZ WATER SUPPLY Population: 19,307 1 Commercial Others7 Industrial 3% UFW 10% 7% Production/Distribution Average Daily Production 2,152 m3/d Groundwater 100% Surface Water Nil Treatment Type 2 Chlorination Storage 273 m3 Service Area 3 13.5 sq km Domestic Distribution pipes 23.4 km 80% Annual Water Use Service Connections 733,201 m3 House (6 persons/HC) 2,255 Public Tap Nil Commercial 271 Industrial Nil Others8 4% Institutional 34 Others Nil Commercial Industrial TOTAL 2,560 17% Service Indicators Service Coverage 4 75.9% Domestic 79% Water Availability 5 24 hours/day Per Capita Consumption 117 l/c/d Average Tariff Php14.84/m3 Annual Water Billings Efficiency Indicators Php10,882,739 Unaccounted-for Water 6 6.7% Non-Revenue Water 7.0% Unit Production Cost Php11.18/m3 Others9 Operating Ratio 0.81 43% Accounts Receivable 1.0 month Staff/1,000 Connections 7.8 Parts/ Notes: Materials 1 Population refers to the present area served by the utility. 9% 2 All 36 water samples taken in 2003 passed bacteriological tests. 3 Total area of responsibility is 20.5 sq. km. Power Personnel 4 The population not served by the water district draws water from 13% 35% other service providers and shallow wells. 5 About 238 consumer complaints were registered in 2003. 6 About 119 leaks were reported in 2003 while 333 meters were either replaced or repaired. 7 & 8 `Others' refer to institutional connections. Annual O&M Costs 9 `Others' include transporation, depreciation, debt service and other Php8,783,895 personnel benefits. Data as of 2003 Philippines Small Towns Water Utilities Data Book 59 NUEVA VIZCAYA Utility Profile Water Utility PROVINCIAL WATERWORKS SYSTEM Address : Provincial Capitol, Bayombong, Nueva Vizcaya Telephone : (63 78) 805 3911 Fax : (63 78) 321 2752 E-mail : none Head : Engr. Arthur P. Ragasa, Waterworks Superintendent II The Provincial Waterworks System (PWS) of Nueva Vizcaya is a provincial government-run utility established in 1960. It is responsible for water supply in the town centers of the municipalities of Bayombong and Solano which have a combined population of 110,090. The present service area has a population density of 1,185 persons/km2. The utility draws water from spring sources. Tariff is set by the provincial legislative body as a tax ordinance. Number and appointment of staff and top management as well as staff salaries, tariffs and budgets are all under local government influence. Billing and accounting are computerized. PWS follows a master development plan for 2003­2012 aimed at rehabilitating and expanding the present system. The utility submits an annual report to the Nueva Vizcaya Provincial Government. Mission Statement "To be of true value to our customers. We always strive for the best in giving quality service, providing safe and affordable water to improve the quality of life and generate revenue for the province." General Data Connections : 2,078 About Water Utility Staff : 13 Annual O&M Costs : Php2,303,877 Annual Collections : Php1,879,705 Annual Billings : Php1,950,205 Total Capital Expenditure : Php1,200,000 Average capital expenditure/connection/year: Php115.50 (Over the last 5 years) Source of Investment Funds : 100% government grant (from 20% of internal revenue allotment) Tariff Structure (Effective 1 January 2004) Category Residential Institutional Commercial MINIMUM CHARGE (Php) (Php) (Php) (First 10 m3 or less) 40.00 40.00 50.00 COMMODITY CHARGE Consumption (m3) (Php/m3) (Php/m3) (Php/m3) 16 - 40 3.00 3.00 4.00 41 - up 4.00 4.00 5.00 Notes: 1. All consumers pay on metered use. They are billed monthly and pay through bill collectors or at the water utility office. 2. Tariffs are set as a tax ordinance by the Sangguniang Panlalawigan (provincial legislature) and are not regulated by NWRB. 3. There were 36 new connections in 2003. The cost of a new connection is Php3,250, payable prior to connection. 4. There is no sewerage charge on the water bill. Priority Need of Utility 1. Rehabilitation of the existing system. 2. Design and development of a fully computerized collection system. Consumer Service Average monthly consumption is about 20.9 m3 per household of 6 persons. The water bill averages Php64.62 per month per household. Water is available 17 hours a day to most users. Applicants have to wait for only one day for a new connection. The connection fee is paid prior to connection. Water quality is good with all 24 water samples taken passing the bacteriological tests, although sampling points and frequency should be increased. During the year, only 20 consumer complaints were recorded while 39 leaks were repaired. The utility has no specific policy for providing water to the poor. Performance Highlights The Nueva Vizcaya PWS provides only 17 hours of water supply per day, the third lowest among the utilities, and to only 18.7% of the population in its service area, the lowest coverage. Consumption of 114 lcpd is sufficient for proper hygiene and low enough for water conservation. UFW is highest at 59.7% which is reflected in its repair and maintenance data with only 39 leaks repaired and 40 meters replaced in 2003. While all connections are metered, production is not. Financial performance is mixed with the second highest operating ratio at 1.18 and one of the lowest accounts receivable equivalent of 0.4 month. Average tariff is the lowest at Php3.23/m3. Staff/1000 connections ratio of 6.3 is just below the top quartile among the utilities. Personnel expenses represent 81% of O&M costs, leaving less for repair and maintenance. 60 NUEVA VIZCAYA Area Profile NUEVA VIZCAYA WATER SUPPLY Commercial Population: 61,594 1 Domestic Industrial 32% 5% Production/Distribution Others7 3% Average Daily Production 4,105 m3/d Groundwater 100% Surface Water Nil Treatment Type 2 Chlorination Storage 1,900 m3 UFW Service Area 3 52.0 sq km 60% Distribution pipes 21.0 km Annual Water Use Service Connections 1,498,320 m3 House (6 persons/HC) 1,918 Public Tap Nil Commercial 126 Others8 Industrial Nil 10% Institutional 34 Others Nil Commercial Industrial TOTAL 2,078 14% Service Indicators Service Coverage 4 18.7% Domestic 76% Water Availability 5 17 hours/day Per Capita Consumption 114 l/c/d Average Tariff Php3.23/m3 Annual Water Billings Efficiency Indicators Php1,950,205 Unaccounted-for Water 6 59.7% Non-Revenue Water 61.7% Unit Production Cost Php1.54/m3 Power Operating Ratio 1.18 5% Parts/ Accounts Receivable 0.4 month Materials Staff/1,000 Connections 6.3 14% Notes: 1 Population refers to the present service area in the municipalities of Bayombong and Solano. 2 All 24 water samples taken in 2003 passed the bacteriological tests. 3 Total area of responsibility is 276 sq. km. Personnel 4 The population not served by the water utility draws water from 81% shallow and deep wells. 5 Only 18% of consumers have 24-hour water supply; about 20 consumer complaints were registered in 2003. 6 About 39 leaks were repaired and 40 meters were either replaced or Annual O&M Costs repaired. Php2,303,877 7 & 8 'Others' refer to institutional connections. Data as of 2003 Philippines Small Towns Water Utilities Data Book 61 PADADA Utility Profile Water Utility PADADA WATER SYSTEM COOPERATIVE Address : Roxas Street, Almendras District, Padada, Davao del Sur Telephone : (63 82) 442 1811 Fax : none E-mail : none Head : Mr. Nicomedes R. Paqueo, Manager Padada Water System Cooperative (PAWASCO) started operating in September 1987 as a waterworks and sanitation association. It was converted into a cooperative in 1992. It is responsible for water supply in 10 out of 17 barangays of the municipality of Padada, which has a total population of 24,112. Its present service area has a population density of 641 persons/km2. The utility draws water from groundwater sources. Tariff is regulated by NWRB to whom PAWASCO also submits an annual report. PAWASCO has a partly developed management information system with computerized billing. It follows a development plan for 2003­2005 aimed at extending its services to the entire municipality. Mission Statement "Quality and meaningful service ­ effective, efficient and responsive." General Data Connections : 2,049 About Water Utility Staff : 13 Annual O&M Costs : Php3,800,167 Annual Collections : Php3,633,456 Annual Billings : Php3,575,182 Total Capital Expenditure : Php3,141,805 Average capital expenditure/connection/year: Php308.17 (Over the last 5 years) Source of Investment Funds : 100% internally generated reserves. Tariff Structure (Effective 1 January 2000) Category All Users MINIMUM CHARGE (Php) (First 10 m3 or less) 65.00 COMMODITY CHARGE Consumption (m3) (Php/m3) 11 - 15 6.05 16 - 20 6.60 21 - 25 7.15 26 - 30 7.70 31 - up 8.25 Notes: 1. All consumers pay on metered use. They are billed monthly and pay through bill collectors or at the water utility office. 2. The NWRB allows tariffs that give utilities a rate of return of investment of up to 12% maximum. 3. There were 122 new connections in 2003. The cost of a new connection is Php2,400, payable prior to connection. 4. There is no sewerage charge on the water bill. Priority Need of Utility 1. Funding for expansion. 2. Technical training such as plumbing. Consumer Service Average monthly consumption is about 19.3 m3 per household of 4 persons. The water bill averages Php139.05 per month per household. Water is available 21 hours a day to users. Applicants have to wait for about 2 days for a new connection. The connection fee is paid prior to connection. While all 12 water samples taken passed the bacteriological tests, water quality monitoring is too limited in number of samples and frequency. There were 129 consumer complaints recorded and 242 leaks repaired during the year. The utility has no specific policy for providing water for the poor. Performance Highlights PAWASCO provides 159 lcpd of water supply to its consumers at an average of 21 hours per day but covers only 46.6% of the population in its service area. It has UFW of 10.7% which is the third lowest. However, production is not metered and not all connections (95%) are effectively metered. The utility needs to improve its financial performance with its operating ratio of 1.06, the fifth highest, and accounts receivable equivalent of 3.2 months, the second highest. It can still increase tariff considering that its current average tariff is only 64% of the average among the utilities. Staff/1000 connections ratio is 6.3, just below the top quartile. 62 PADADA Area Profile PADADA WATER SUPPLY Population: 16,828 1 Others7 UFW 3% 11% Commercial Production/Distribution Industrial 3% Average Daily Production 1,500 m3 Groundwater 100% Surface Water Nil Treatment Type 2 Chlorination Storage 208 m3 Service Area 3 26.2 sq km Domestic Distribution pipes no data 83% Annual Water Use Service Connections 547,482 m3 House (6 persons/HC) 1,960 Public Tap Nil Commercial 53 Others8 Industrial 1 Commercial Industrial 4% Institutional 35 5% Others Nil TOTAL 2,049 Service Indicators Service Coverage 4 46.6% Water Availability 5 21 hours/day Domestic Per Capita Consumption 159 l/c/d 91% Average Tariff Php7.31/m3 Annual Water Billings Efficiency Indicators Php3,575,182 Unaccounted-for Water 6 10.7% Non-Revenue Water 11.5% Unit Production Cost Php6.94/m3 Power Operating Ratio 1.06 19% Accounts Receivable 3.2 months Parts/ Materials Staff/1,000 Connections 6.3 Personnel 2% 27% Notes: 1 Population refers to the present area served by the utility. 2 All 12 water samples taken in 2003 passed the bacteriological tests. 3 The total area of responsibility is 47.5 sq km. 4 The population not served by the water utility draws water from tube Others9 wells and rain collectors. 52% 5 Only 88% of consumers have 24-hour water supply; about 129 consumer complaints were registered in 2003. 6 About 242 leaks were repaired and 102 meters were either replaced or repaired. Annual O&M Costs 7 & 8 `Others' refer to institutional connections. Php3,800,167 9 `Others' include repair and maintenance expenses. Data as of 2003 Philippines Small Towns Water Utilities Data Book 63 SAN FRANCISCO Utility Profile Water Utility SAN FRANCISCO WATER DISTRICT Address : Osmenia Street, Barangay 2, San Francisco, Agusan del Sur Telephone : (63 85) 343 8623; 839 0457 Fax : (63 85) 363 1330 Head : Mr. Elmer T. Luzon, General Manager San Francisco Water District (SFWD) is a government corporation established in 1988. Its original waterworks system started operations in 1976 and was run by the local government. SFWD is responsible for water supply in the town of San Francisco, which has a total population of 61,676. Its present service area covers only 13 of the town's 27 barangays and has a population density of 2,459 persons/km2. SFWD draws water from Tinggangawan Creek and other spring sources. The number of staff and salaries, appointment of staff and top management, and tariffs are under government influence. The utility has a partly developed management information system. Billing and accounting are computerized. SFWD submits to LWUA an annual report and monthly data sheets containing financial, consumer and operational data. Mission Statement "The SFWD is committed to provide potable water supply at a cost reasonable for the consumers, using technologically-advanced facilities, manned and maintained by highly-trained and effective manpower working for the stakeholders' satisfaction." General Data Connections : 2,878 About Water Utility Staff : 21 Annual O&M Costs : Php 9,313,480 Annual Collections : Php12,255,992 Annual Billings : Php12,364,291 Total Capital Expenditure : Php51,090,546 Average capital expenditure/connection/year: Php3,550.42 (Over the last 5 years) Source of Investment Funds : 100% government loan. Tariff Structure (Effective 1 January 2003) Category Domestic/ Commercial/ Commercial Commercial Commercial Bulk/ Government Industrial A B C Wholesale MINIMUM CHARGE (Php) (Php) (Php) (Php) (Php) (Php) (First 10 m3 or less) 105.00 210.00 183.75 157.50 131.25 315.00 COMMODITY CHARGE Consumption (m3) (Php/m3) (Php/m3) (Php/m3) (Php/m3) (Php/m3) (Php/m3) 11 - 20 11.65 23.30 20.40 17.50 14.60 34.95 21 - 30 13.15 26.30 23.00 19.70 16.45 39.45 31 - 40 14.80 29.60 25.90 22.20 18.50 44.40 41 - 50 16.50 33.00 28.90 24.75 20.60 49.50 51 - up 18.40 36.80 32.20 27.60 23.00 55.20 Notes: 1. All consumers pay on metered use. They are billed monthly and pay at the water utility office. 2. Tariffs are regulated by LWUA. 3. There were 281 new connections in 2003 with 98 pending applications at the end of the year. The cost of a new connection is Php1,630, payable prior to connection. 4. There is no sewerage charge on the water bill. Priority Need of Utility 1. Watershed protection and source development. 2. Expansion programs to other barangays. Consumer Service Average monthly consumption is about 20.9 m3 per household of 7 persons. The water bill averages Php265.85 per month per household. Water is available 21 hours a day to most users. Applicants have to wait for about 5 days for new a connection. The connection fee is paid prior to connection. Water quality needs closer monitoring as 16 out of 578 samples taken failed the bacteriological tests. There were 1,736 consumer complaints recorded and 50 leaks repaired during the year. The utility has no specific policy for providing water to the poor. Performance Highlights SFWD has the fourth lowest operating ratio at 0.75. Accounts receivable equivalent of 1.1 months is the seventh lowest. Tariffs are able to cover both O&M costs and debt service. Both production and consumption are fully metered. UFW is 14.7%, better than 2/3 of the other utilities. However, coverage is only 40.2%, the fourth lowest. Average water availability is 21 hours per day and consumption is 98 lpcd. The utility needs to improve its performance on these customer-related parameters. While staff/1000 connections ratio is just about average at 7.3, this can still be reduced. 64 SAN FRANCISCO Area Profile SAN FRANCISCO WATER SUPPLY Population: 40,325 1 UFW 15% Commercial Industrial Production/Distribution 22% Average Daily Production 2,517 m3/d Groundwater 68% Surface Water 32% Treatment Type 2 Chlorination Storage 1,100 m3 Service Area 3 16.4 sq km Domestic Distribution pipes 50.0 km 80% Annual Water Use Service Connections 918,722 m3 House (6 persons/HC) 2,318 Public Tap Nil Commercial 560 Industrial Nil Institutional Nil Others Nil TOTAL 2,878 Commercial Industrial Domestic 60% Service Indicators 40% Service Coverage 4 40.2% Water Availability 5 21 hours/day Per Capita Consumption 98 l/c/d Average Tariff Php15.77/m3 Annual Water Billings Efficiency Indicators Php12,364,291 Unaccounted-for Water 6 14.7% Non-Revenue Water 14.7% Unit Production Cost Php10.14/m3 Parts/ Materials Operating Ratio 0.75 26% Accounts Receivable 1.1 months Power Staff/1,000 Connections 7.3 2% Notes: 1 Population refers to the present area served by the utility. 2 16 out of 578 water samples taken in 2003 failed the bacteriological tests. Others7 3 Total area of responsibility is 39.25 sq. km. Personnel 46% 4 The population not served by the water district draws water from other 26% service providers, tube wells and rain collectors. 5 Only 87% of consumers have 24-hour water supply; about 1,736 consumer complaints were registered in 2003. 6 Only 50 leaks were repaired and 436 meters were either replaced or repaired. Annual O&M Costs 7 'Others' include O&M expenses and depreciation. Php9,313,480 Data as of 2003 Philippines Small Towns Water Utilities Data Book 65 SAN PEDRO MPC Utility Profile Water Utility SAN PEDRO MULTI-PURPOSE COOPERATIVE, INC. Address : 32 San Pedro, Sto. Tomas, Batangas Telephone : (63 43) 405 9923 Fax : none E-mail : none Head : Mrs. Peñafrancia Gonzaga, Manager San Pedro Multi-Purpose Cooperative (SPMPC) was established by a local NGO in 1994. It is responsible for water supply in only one barangay in the municipality of Sto. Tomas. Barangay San Pedro has a total population of 2,836. The utility draws water from 3 deep wells. Tariff is set by its own board of directors and is not regulated by NWRB. SPMPC has a well-developed management information system. It follows a development plan for 2003­ 2005 aimed at extending its coverage to unserved households outside its present service area within the barangay and rehabilitating its existing system. It submits an annual report to the Cooperative Development Authority of the Philippines. Mission Statement No mission statement. General Data Connections : 645 About Water Utility Staff : 6 Annual O&M Costs : Php 946,078 Annual Collections : Php1,015,617 Annual Billings : Php1,074,968 Total Capital Expenditure : none Average capital expenditure/connection/year: Nil (Over the last 5 years) Source of Investment Funds : n.a. Tariff Structure (Effective 15 July 2004) Category All Users MINIMUM CHARGE (Php) (First 10 m3 or less) 80.00 COMMODITY CHARGE* Consumption (m3) (Php/m3) 11 - 15 9.00 16 - 20 10.00 21 - 25 11.00 26 - 30 12.00 31 - up 13.00 *Commodity charge increases by Php1.00/m3 for every block of 5 m3 beyond the minimum of 10 m3, Php2.00/m3 for every block of 5 m3 beyond 40 m3, Php4.00/m3 for every block of 5 m3 beyond 100 m3. Notes: 1. All consumers pay on metered use. They are billed monthly and pay through bill collectors. 2. Tariffs are not regulated by NWRB. 3. There were 40 new connections in 2003. The cost of a new connection is Php500, payable prior to connection. This does not include materials and installation costs. 4. There is no sewerage charge on the water bill. Priority Need of Utility 1. Additional submersible pump and water tank. 2. Rehabilitation of pipelines. Consumer Service Average monthly consumption is about 18.7 m3 per household of 4 persons. The water bill averages Php132.94 per month per household. Water is available 24 hours a day to most users. Applicants have to wait for about 2 weeks for a new connection. The connection fee is paid prior to connection. While all 6 water samples taken passed the bacteriological tests, water quality monitoring is too limited in number of samples and frequency. There were only 5 consumer complaints recorded and only 20 leaks repaired during the year. The utility has no specific policy for providing water to the poor. Performance Highlights SPMPC provides 154 lpcd water supply to all its consumers 24 hours a day. Coverage is 90% of the population within its service area. UFW is 15.0%, just below the top quartile and better than average. However, production is not metered at all and only 90% of connections are effectively metered. Operating ratio is better than average at 0.88. although collection efficiency can be improved further by reducing the utility's accounts receivable equivalent of 2.2 months which is the third highest. Tariffs are able to cover O&M costs and the utility has no debt. Staff/1000 connections ratio at 9.3 is fifth highest and can still be reduced. 66 SAN PEDRO MPC Area Profile SAN PEDRO MPC WATER SUPPLY Population: 2,836 1 UFW Others6 15% 2% Commercial Production/Distribution Industrial Average Daily Production 477 m3 1% Groundwater 100% Surface Water Nil Treatment Type 2 None Storage Nil Service Area no data Domestic Distribution pipes 9.0 km 82% Annual Water Use Service Connections 174,286 m3 House (6 persons/HC) 640 Public Tap Nil Commercial 1 Industrial Nil Commercial Institutional 4 Industrial 5% Others Nil TOTAL 645 Service Indicators Service Coverage 3 90.0% Water Availability 4 24 hours/day Domestic Per Capita Consumption 154 l/c/d 95% Average Tariff Php7.26/m3 Annual Water Billings Efficiency Indicators Php1,074,968 Unaccounted-for Water 5 15.0% Non-Revenue Water 16.6% Unit Production Cost Php5.43/m3 Parts/ Others7 Operating Ratio 0.88 Materials 2% Accounts Receivable 2.2 months 10% Staff/1,000 Connections 9.3 Personnel 35% Notes: 1 Population refers to the whole barangay served by the utility. 2 All 6 water samples taken in 2003 passed the bacteriological tests. 3 The barangay population not served by the water utility draws water from tube wells. Power 4 About 5 consumer complaints were registered in 2003. 53% 5 About 20 leaks were repaired and 25 meters were either replaced or repaired. 6 'Others' refer to institutional connections which are not billed. 7 'Others' refer to office supplies and administrative expenses. Annual O&M Costs Data as of 2003 Php946,078 Philippines Small Towns Water Utilities Data Book 67 SAN PEDRO RACI Utility Profile Water Utility SAN PEDRO RESETTLEMENT AREA COOPERATIVE, INC. Address : Block 5, Lot 3, Barangay United Bayanihan, San Pedro, Laguna Telephone : (63 2) 868 1682, 420 2093 Fax : (63 2) 420 2093 E-mail : spraci2004@yahoo.com Head : Mr. Jose P. Rafanan, Chairman, Board of Directors San Pedro Resettlement Area Cooperative, Inc. (SPRACI) was established as a water service association and started operating in November 1974. It was converted into a cooperative in 1976. The utility is responsible for water supply in 9 out of 20 barangays in the municipality of San Pedro. The resettlement area has a total population of 51,212 and a population density of 2,048 persons/km2. The utility draws water from 8 deep wells. Tariff is regulated by NWRB while SPRACI depends on the government for its capital development budget. The utility has a partly developed management information system with a computerized billing system. It follows a development plan for 2003­2007 aimed particularly at rehabilitating distribution lines and increasing production capacity. Mission Statement "To engage in potable water supply and distribution in 9 barangays of the resettlement area; engage or undertake any or all lawful business undertaking to increase the income and purchasing power of the members". General Data Connections : 3,944 About Water Utility Staff : 17 Annual O&M Costs : Php9,772,962 Annual Collections : Php8,371,097 Annual Billings : Php8,684,008 Total Capital Expenditure : Php6,400,000 Average capital expenditure/connection/year: Php324.54 (Over the last 5 years) Source of Investment Funds : 50.0% internally generated reserves, 37.5% government grant, 12.5% no-interest loan Tariff Structure (Effective 1 October 2003) Category Regular Associate Members Members MINIMUM CHARGE (Php) (Php) (First 10 m3 or less) 80.00 100.00 COMMODITY CHARGE Consumption (m3) (Php/m3) (Php/m3) 11 - 20 8.20 10.20 21 - 30 8.40 10.40 31 - 40 8.60 10.60 41 - 50 8.80 10.80 51 - 60 9.00 11.00 61 - up 9.20 11.20 Notes: 1. All consumers pay on metered use. They are billed monthly and pay through bill collectors or at the water utility office. 2. NWRB allows tariffs that give utilities a rate of return of investment of up to 12% maximum. 3. There were 124 new connections in 2003. The cost of a new connection is Php3,600, payable prior to connection. 4. There is no sewerage charge on the water bill. Priority Need of Utility 1. Replacement of main pipes. 2. Rehabilitation of 8 deep wells. Consumer Service Average monthly consumption is about 16.1 m3 per household of 6 persons. The water bill averages Php174.67 per month per household. Water is available for only 2-3 hours per day to users. Applicants have to wait for about 3 days for a new connection. A connection fee is paid prior to connection. Water quality needs close monitoring as 8 of 48 water samples taken failed the bacteriological test. There were 3,600 consumer complaints recorded and 350 leaks repaired during the year. Because it covers an urban poor community, the utility has public taps where residents can fetch water at cost. Performance Highlights SPRACI rates low in consumer satisfaction as it provides only 87 lpcd water supply (the fourth lowest) at an average of only 2-3 hours per day, the shortest duration. Coverage is only 46.6% of the population in its service area. UFW is 11.0% but production is not metered 97% of all connections are effectively metered. Financial performance is mixed with operating ratio of 1.13 and accounts receivable equivalent of 1.1 months. Tariffs are not enough to cover O&M costs as well as debt service. There might be a need to review its present tariff rates. Unit production cost per m3 is higher than average tariff, mainly due to high pumping cost. Rehabilitation and expansion of the present system will also require tariff adjustments. Staff/1000 connections ratio is the lowest at 4.3. 68 SAN PEDRO RACI Area Profile SAN PEDRO RACI WATER SUPPLY UFW Population: 51,212 1 Others711% 1% Production/Distribution Commercial Industrial Average Daily Production 2,420 m3 2% Groundwater 100% Surface Water Nil Treatment Type 2 Chlorination Storage 975 m3 Service Area 3 25.0 sq km Domestic 86% Distribution pipes 5.0 km Annual Water Use Service Connections 883,300 m3 House (6 persons/HC) 3,915 Public Tap 4 Commercial 14 Others8 Industrial Nil 2% Institutional 11 Commercial Industrial Others Nil 2% TOTAL 3,944 Service Indicators Service Coverage 4 46.6% Domestic 96% Water Availability 5 2-3 hours/day Per Capita Consumption 87 l/c/d Average Tariff Php11.04/m3 Annual Water Billings Efficiency Indicators Php8,684,008 Unaccounted-for Water 6 11.0% Non-Revenue Water 11.0% Unit Production Cost Php11.06/m3 Others9 Operating Ratio 1.13 Parts/ 16% Accounts Receivable 1.1 months Materials 5% Personnel Staff/1,000 Connections 4.3 24% Notes: 1 Population refers to the entire San Pedro Resettlement Area composed of 9 barangays. 2 8 of 48 water samples taken in 2003 failed the bacteriological tests. Power 3 This is the total area of responsibility. 55% 4 The population not served by the water utility draws water from other service providers, water vendors, ponds and tubewells. 5 Only 40% of consumers have 24-hour water supply; about 3,600 consumer complaints were registered in 2003. 6 About 350 leaks were repaired and 30 meters were either replaced or Annual O&M Costs repaired. Php9,772,962 7 & 8 'Others' refer to institutional connections. 9 'Others' include repair and maintenance expenses. Data as of 2003 Philippines Small Towns Water Utilities Data Book 69 SILAY Utility Profile Water Utility SILAY CITY WATER DISTRICT Address : Public Market Building I, Burgos Street, Silay City, Negros Occidental Telephone : (63 34) 495,5011 Fax : (63 34) 495 0163 Head : Mr. Glenn C. Antiporda, General Manager Silay City Water District (SICIWA) is a government corporation established in 1976. It took over from the LGU-run Silay Waterworks System which dates back to the 1930s. It is responsible for water supply in the city of Silay, which has a total population of 62,435. Its present service area covers 7 of the city's 15 barangays and has a population density of 5,239 persons/km2. SICIWA draws water from 2 deep wells with 2 other wells kept in reserve. The appointment of the members of the board of directors is subject to government influence. The utility has a master development plan for up to year 2010. SICIWA submits to LWUA an annual report and monthly data sheets containing financial, consumer and operational data. Mission Statement "The Silay City Water District is committed to contribute to the improvement of the quality of life of the people of Silay City by providing safe, potable, adequate and sustainable water supply. As a public utility office, concessionaires' satisfaction is our index of success." General Data Connections : 3,872 About Water Utility Staff : 36 Annual O&M Costs : Php13,726,036 Annual Collections : Php12,043,606 Annual Billings : Php12,393,510 Total Capital Expenditure : Php4,428,222 Average capital expenditure/connection/year: Php229.32 (Over the last 5 years) Source of Investment Funds : 60% government loan, 40% self-generated funds. Tariff Structure (Effective 1 June 2004) Category Residential/ Commercial/ Commercial Commercial Commercial Bulk/ Government Industrial A B C Wholesale MINIMUM CHARGE (Php) (Php) (Php) (Php) (Php) (Php) (First 10 m3 or less) 200.00 400.00 350.00 300.00 250.00 600.00 COMMODITY CHARGE* Consumption (m3) (Php/m3) (Php/m3) (Php/m3) (Php/m3) (Php/m3) (Php/m3) 11 - 20 22.00 44.00 38.50 33.00 27.50 66.00 21 - 30 26.00 52.00 45.00 39.00 32.50 78.00 31 - 40 32.00 64.00 56.00 48.00 40.00 96.00 41 - up 39.00 78.00 68.25 58.50 48.75 117.00 *Minimum charges are for ½" connections. which increase with size of connection from ¾" to 2". Commodity charges remain the same regardless of connection size. Notes: 1. All consumers pay on metered use. They are billed monthly and pay through banks or at the water utility office. 2. Tariffs are regulated by LWUA. 3. There were 186 new connections in 2003. The cost of a new connection is Php2,850, payable prior to connection. 4. There is no sewerage charge on the water bill. Priority Need of Utility 1. Computerization system. 2. Iron removal facility. Consumer Service Average monthly consumption is about 21.3 m3 per connection. (No breakdown of consumption and billing according to type of user was available. Number of house connections is 94% of total connections.) The water bill averages Php266.73 per month per connection. Water is available 24 hours a day to users. Applicants have to wait for about 3 days for a new connection. A connection fee is paid prior to connection. Water quality is good with all 8 samples taken passing the bacteriological tests, although the sampling done seems limited. There were 820 consumer complaints recorded and 181 leaks repaired during the year. The utility has no specific policy for providing water for the poor. Performance Highlights SICIWA provides 24-hour water supply to its consumers at an average consumption of 117 lpcd. Coverage of 83.6% is fourth highest among the utilities. Both production and consumption are fully metered. The utility needs to reduce its UFW of 29.8% which is almost 3 times the top quartile. It also needs to improve its financial management by reducing both operating ratio of 1.11 and accounts receivable equivalent of 1.3 months. Staff/1000 connections ratio is better than average at 6.7 but can still be improved. 70 SILAY Area Profile SILAY WATER SUPPLY Population: 26,195 1 UFW Production/Distribution 30% Average Daily Production 3,859 m3/d Groundwater 100% Surface Water Nil Treatment Type 2 Chlorination Total Use7 Storage 380 m3 70% Service Area 3 5.0 sq km Distribution pipes 50.0 km Annual Water Use Service Connections 1,408,693 m3 House (6 persons/HC) 3,652 Public Tap Nil Commercial 173 Industrial Nil Total Billing8 Institutional 37 Others 10 TOTAL 3,872 Service Indicators Service Coverage 4 83.6% Water Availability 5 24 hours/day Per Capita Consumption 117 l/c/d Average Tariff Php12.53/m3 Annual Water Billings Efficiency Indicators Php12,393,510 Unaccounted-for Water 6 29.8% Non-Revenue Water 38.2% Unit Production Cost Php9.74/m3 Parts/ Power Materials Operating Ratio 1.11 13% 9% Accounts Receivable 1.3 months Staff/1,000 Connections 6.7 Others9 Notes: 26% 1 Population refers to the present area served by the utility. 2 All 8 water samples taken in 2003 passed the bacteriological tests. 3 Total area of responsibility is 185 sq. km. Personnel 4 The population not served by the water district draws water from 52% other service providers, dug wells and water vendors 5 About 820 consumer complaints were registered in 2003. 6 About 181 leaks were repaired and 350 meters were either replaced or repaired; there is a large amount of unbilled use under other connections. Annual O&M Costs 7 & 8 No breakdown according to users for Annual Water Use and Annual Php13,726,036 Water Billings was available. 9 'Others' include debt service and depreciation. Data as of 2003 Philippines Small Towns Water Utilities Data Book 71 SANTA ROSA Utility Profile Water Utility SANTA ROSA (NE) WATER DISTRICT Address : Municipal Hall, Poblacion, Santa Rosa, Nueva Ecija Telephone : (63 44) 311 1323 Fax : (63 44) 311 0226 Head : Engr. Joel Felix H. Bernardo, General Manager Santa Rosa (NE) Water District (SRWD) is a government corporation established in 1982 but started operating only in 1995. It is responsible for water supply in the town of Santa Rosa, which has a total population of 52,080. Its present service area covers 21 of the town's 33 barangays. SRWD draws water from 2 deep wells. Number of staff and salaries, appointment of top management, and tariffs are under government influence. The utility has a partly developed management information system with a computerized billing system. SRWD submits to LWUA an annual report and monthly data sheets containing financial, consumer and operational data. Mission Statement "Maghatid ng malinis at dalisay na tubig sa bawat tahanan sa bayan ng Santa Rosa." ("To deliver clean and potable water to each household in Santa Rosa") General Data Connections : 2,305 About Water Utility Staff : 16 Annual O&M Costs : Php6,129,886 Annual Collections : Php9,228,084 Annual Billings : Php9,043,176 Total Capital Expenditure : Php11,000,000 Average capital expenditure/connection/year: Php954.45 (Over the last 5 years) Source of Investment Funds : 100% internally generated reserves Tariff Structure (Effective 1 May 2003) Category Residential/ Commercial/ Commercial Commercial Commercial Wholesale Government Industrial A B C MINIMUM CHARGE (Php) (Php) (Php) (Php) (Php) (Php) (First 10 m3 or less) 138.00 276.00 241.50 207.00 172.50 414.00 COMMODITY CHARGE* Consumption (m3) (Php/m3) (Php/m3) (Php/m3) (Php/m3) (Php/m3) (Php/m3) 11 - 20 13.80 27.60 24.15 20.70 17.25 41.40 21 - 30 15.00 30.00 26.25 22.50 18.75 45.00 31 - 40 17.00 34.00 29.75 25.50 21.25 51.00 41 - 50 17.00 34.00 29.75 25.50 21.25 51.00 51 - up 17.00 34.00 29.75 25.50 21.25 51.00 *Minimum charges are for ½" connection and increase with size of connection from ¾" to 4". Commodity charges remain the same regardless of connection size. Notes: 1. All consumers pay on metered use. They are billed monthly and pay at the water utility office. 2. Tariffs are regulated by LWUA. 3. There were 297 new connections in 2003. The cost of a new connection is Php2,622 payable prior to connection (with 5% discount) or within 3 months. 4. There is no sewerage charge on the water bill. Priority Need of Utility 1. Additional sources of water. 2. Extension of distribution pipelines. Consumer Service Average monthly consumption is about 22.0 m3 per connection. (No consumption and billings breakdown according to type of user was available. Number of house connections is 91% of total connections.) The water bill averages Php326.94 per month per connection. Water is available 24 hours a day to users. Applicants have to wait for about 1-1/2 days for a new connection. A connection fee is payable within 3 months. Water quality needs closer monitoring as 2 out of 38 water samples taken failed the bacteriological tests. There were 115 consumer complaints recorded and 300 leaks repaired during the year. The utility has no specific policy for providing water for the poor. Performance Highlights SRWD provides 24-hour water supply to 85.7% of the population in its service area at an average consumption of 121 lcpd. UFW is second lowest at 9.2%. Both production and consumption are fully metered with consumption meters replaced every 5 years. The utility has the second best operating ratio at 0.68 and the lowest accounts receivable equivalent at 0.3 month. Tariffs are able to cover O&M as well as expansion costs. Staff/1000 connections ratio is a respectable 6.9, which is lower than the average. 72 SANTA ROSA Area Profile SANTA ROSA WATER SUPPLY Population: 14,729 1 UFW 9% Production/Distribution Average Daily Production 1,835 m3/d Groundwater 100% Surface Water Nil Treatment Type 2 Chlorination Storage 200 m3 Total Use7 Service Area 3 n.d. 91% Distribution pipes 28.8 km Annual Water Use Service Connections 669,906 m3 House (6 persons/HC) 2,103 Public Tap Nil Commercial 188 Industrial 2 Total Billing7 Institutional 12 Others Nil TOTAL 2,305 Service Indicators Service Coverage 4 85.7% Water Availability 5 24 hours/day Per Capita Consumption 121 l/c/d Average Tariff Php14.86/m3 Annual Water Billings Efficiency Indicators Php9,043,176 Unaccounted-for Water 6 9.2% Non-Revenue Water 9.2% Unit Production Cost Php9.15/m3 Parts/ Operating Ratio 0.68 Materials Accounts Receivable 0.3 month 1% Staff/1,000 Connections 6.9 Others8 Power 52% 17% Notes: 1 Population refers to the present area served by the utility. 2 2 out of 38 water samples taken in 2003 failed the bacteriological tests. 3 Total area of responsibility is 215.2 sq. km. Present service covers 21 of 33 barangays. 4 The population not served by the water district draws water from tube Personnel and dug wells. 30% 5 About 115 consumer complaints were registered in 2003. 6 About 300 leaks were repaired and 150 meters were either replaced or repaired. Annual O&M Costs 7 No breakdown according to users for Annual Water Use and Annual Water Php6,129,886 Billings was available. 8 `Others' include depreciation and other O&M costs. Data as of 2003 Philippines Small Towns Water Utilities Data Book 73 TAGBILARAN Utility Profile Water Utility TAGBILARAN CITY WATERWORKS SYSTEM Address : Cogon District (Upper/East), Tagbilaran City, Bohol Telephone : (63 38) 235 4321 Fax : (63 38) 235 3478 E-mail : none Head : Engr. Domingo P. Pasa, Engineer IV, Officer-in-Charge Tagbilaran City Waterworks System (TCWS) started in 1962 as a barangay waterworks system run by the local government. It became an autonomous operating unit under the Office of the Mayor in 1988. It is responsible for water supply in 10 out of 15 barangays of the city of Tagbilaran. A private utility serves the other 5 barangays. Its present service area has a population of 51,954 with a population density of 2,032 persons/km2. The utility draws water from groundwater sources. Tariff is set following the City Government Ordinance creating the office and it is regulated by the NWRB. Number and appointment of staff and top management as well as staff salaries, tariffs and budgets are all under local government influence. TCWS has a partly developed management information system. Mission Statement "To identify, tap, and develop water resources to supply the city barangays; to sustain the system's operations and enhance its revenue collection; and to supervise implementation of basic policies in waterworks development." General Data Connections : 3,476 About Water Utility Staff : 37 Annual O&M Costs : Php5,863,527 Annual Collections : Php7,304,917 (Includes long due accounts from previous years.) Annual Billings : Php5,978,756 Total Capital Expenditure : Php10,219,991 Average capital expenditure/connection/year: Php588.03 (Over the last 5 years) Source of Investment Funds : 100% government grant. Tariff Structure (Effective 1 November 1999*) Category Residential Commercial & Industrial MINIMUM CHARGE (Php) No Minimum Charge Php20.00/m3 (First 10 m3 or less) 56.00 For all consumption blocks COMMODITY CHARGE Consumption (m3) (Php/m3) (Php/m3) 11 - 20 6.20 20.00 21 - 30 7.00 20.00 31 - 40 8.00 20.00 41 - 50 9.00 20.00 51 - 60 10.00 20.00 61 - 70 12.00 20.00 71 - 100 14.00 20.00 101 - up 20.00 20.00 *There is a pending proposal to increase tariffs by 10% to 50%. Notes: 1. All consumers pay on metered use. They are billed monthly and pay through bill collectors. 2. Tariffs are set following policies laid under City Ordinance No. 88-145 creating the Tagbilaran City Waterworks System but regulated by NWRB. 3. There were 193 new connections in 2003. The cost of a new connection is Php470 payable upon application. Labor and materials costs are borne by the user. 4. There is no sewerage charge on the water bill. Priority Need of Utility 1. Financial support. 2. Technical seminars on operation and maintenance. Consumer Service Average monthly consumption is about 20.8 m3 per household of 6 persons. The water bill averages Php129.94 per month per household. Water is available 20 hours a day to most users. Applicants have to wait for about 2 months for a new connection. The connection fee is paid prior to connection. Water quality needs close monitoring with 55 out of 123 water samples taken failing the bacteriological tests. There were only 15 complaints recorded while 189 leaks were repaired during the year. The utility has no specific policy for providing water for the poor as all users are treated the same. Performance Highlights TCWS provides water at 114 lpcd to its consumers for an average of only 20 hours per day. Coverage is the third lowest with only 39.6% of the population in its area served. Billings barely cover O&M cost with an operating ratio of 0.98 which is reflective of its low average tariff (Php6.66/m3). It is fully dependent on city government grant for capital development expenses. Collections in 2003 included long past due accounts. UFW is second to the highest at 58.1% and needs to be reduced. Both production and consumption are almost fully metered except for 3 connections. Staff/1000 connections ratio is second to the highest at 10.6, which also needs to be reduced. 74 TAGBILARAN Area Profile TAGBILARAN WATER SUPPLY Population: 51,954 1 Others7 0.5% Commercial Production/Distribution Industrial UFW Average Daily Production 5,874 m3/d 1.6% 58.0% Groundwater 100% Surface Water Nil Treatment Type 2 Chlorination Domestic Storage 1,800 m3 39.9% Service Area 3 25.6 sq km Distribution pipes 54.9 km Annual Water Use Service Connections 2,144,167 m3 House (6 persons/HC) 3,428 Public Tap Nil Commercial 26 Others8 Industrial Nil Commercial 2% Institutional 22 Industrial 9% Others Nil TOTAL 3,476 Service Indicators Service Coverage 4 39.6% Water Availability 5 20 hours/day Domestic Per Capita Consumption 114 l/c/d 89% Average Tariff Php6.66/m3 Annual Water Billings Efficiency Indicators Php5,978,756 Unaccounted-for Water 6 58.1% Non-Revenue Water 58.1% Unit Production Cost Php2.73/m3 Operating Ratio 0.98 Accounts Receivable no data Personnel Staff/1,000 Connections 10.6 31% Notes: 1 Population refers to the present area served by the utility. Others9 Power 2 55 of 123 water samples taken in 2003 failed the bacteriological tests. 65% 3% 3 This is the total area of responsibility. 4 Includes 8 public taps in public markets and government offices. Parts/ 5 Another service provider serves 5 other city barangays. Materials 6 Only 70% of consumers have 24-hour water supply; about 15 1% consumer complaints were registered in 2003. About 189 leaks were repaired and 3 meters were either replaced or repaired. Annual O&M Costs 7 & 8 'Others' refer to institutional connections. Php5,863,527 9 'Others' include other O&M and miscellaneous expenses. Data as of 2003 Philippines Small Towns Water Utilities Data Book 75 TANDAG Utility Profile Water Utility TANDAG WATER DISTRICT Address : Ang's Building, National Highway, Mabua, Tandag, Surigao del Sur Telephone : (63 86) 211 3258; 211 4600 Fax : (63 86) 211 3258 Head : Engr. Ruben C. Elpa, General Manager Tandag Water District (TWD) is a government corporation established in 1986. It is responsible for water supply in the town of Tandag, which has a total population of 51,008. Its present service area covers only 9 of the town's 21 barangays and has a population density of 1,154 persons/km2. TWD draws groundwater from an infiltration gallery. Appointment of top management and tariffs are under government influence. The utility has a well developed management information system. Billing is computerized. TWD submits an annual report and monthly data sheets containing financial, consumer and operational data to the LWUA. Mission Statement "TWD stands to deliver safe, potable, affordable and sustainable water supply and to protect and develop our watersheds and the environment for the preservation of Tandag's ecological balance." General Data Connections : 4,120 About Water Utility Staff : 19 Annual O&M Costs : Php12,497,921 Annual Collections : Php14,628,432 Annual Billings : Php13,776,795 Total Capital Expenditure : Php19,046,405 Average capital expenditure/connection/year: Php924.58 (Over the last 5 years) Source of Investment Funds : 100% internally generated reserves Tariff Structure (Effective 1 January 2003) Category Domestic/ Commercial/ Semi- Semi- Bulk/ Government Industrial Commercial Commercial Wholesale A B MINIMUM CHARGE (Php) (Php) (Php) (Php) (Php) (First 10 m3 or less) 144.00 288.00 252.00 216.00 432.00 COMMODITY CHARGE Consumption (m3) (Php/m3) (Php/m3) (Php/m3) (Php/m3) (Php/m3) 11 - 20 17.30 34.60 30.25 25.95 51.90 21 - 30 20.40 40.80 35.70 30.60 61.20 31 - 40 23.75 47.50 41.55 35.60 71.25 41 - up 27.35 54.70 47.85 41.00 82.05 *Minimum charges are for ½" connection and increase with size of connection from ¾" to 4". Commodity charges remain the same regardless of connection size. Notes: 1. All consumers pay on metered use. They are billed monthly and pay through banks or at the water utility office. 2. Tariffs are regulated by LWUA. 3. There were 274 new connections in 2003. The cost of a new connection is Php2,500, payable within 12 months. 4. There is no sewerage charge on the water bill. Priority Need of Utility 1. Additional water source. 2. Expansion of distribution lines, putting up reservoir and filtration plant. Consumer Service Average monthly consumption is about 13.0 m3 per household of 7 persons. The water bill averages Php219.76 per month per household. Water is available 22 hours a day to most users. Applicants have to wait for about 3 days for a new connection. The connection fee is payable within 12 months. Water quality has to be monitored more closely as 3 out of 72 water samples taken failed the bacteriological tests. There were 1,320 consumer complaints recorded and 1,080 leaks repaired during the year. The utility has no specific policy for providing water for the poor. Performance Highlights TWD is quite low in customer satisfaction with the lowest consumption of 61 lpcd, average water availability of 22 hours per day and coverage of only 76.7% of the population in its service area. While production and consumption are fully metered, UFW is fifth highest at 31.3%. Operating ratio is 0.91 and accounts receivable equivalent is 1.0 month. While average tariff is the third highest at Php20.43/m3, it enables the utility to cover O&M costs as well as debt service. The low consumption is common among utilities with high average tariff and availability of alternate sources like dug or tube wells. Management of human resources is efficient with staff/1000 connections ratio at 4.6, the second lowest. 76 TANDAG Area Profile TANDAG WATER SUPPLY Population: 32,4411 UFW 31% Production/Distribution Average Daily Production 2,708 m3/d Others7 5% Groundwater Nil Surface Water 100% Commercial Domestic Treatment Type 2 Chlorination Industrial 9% 55% Storage 200 m3 Service Area 3 28.1 sq km Distribution pipes 28.8 km Annual Water Use Service Connections 988,391 m3 House (6 persons/HC) 3,454 Public Tap 10 Commercial 625 Industrial Nil Institutional 31 Others8 14% Others Nil TOTAL 4,120 Service Indicators Commercial Service Coverage 4 76.7% Industrial 20% Domestic Water Availability 5 22 hours/day 66% Per Capita Consumption 61 l/c/d Average Tariff Php20.43/m3 Annual Water Billings Efficiency Indicators Php13,776,795 Unaccounted-for Water 6 31.3% Non-Revenue Water 31.8% Unit Production Cost Php12.64/m3 Operating Ratio 0.91 Parts/ Accounts Receivable 1.0 month Materials Power 42% Staff/1,000 Connections 4.6 16% Notes: 1 Population refers to the present area served by the utility. 2 3 out of 72 water samples taken in 2003 failed the bacteriological tests. Personnel 3 Total area of responsibility is 312.5 sq. km. 20% 4 The population not served by the water district draws water from Others9 other service providers, dug and tube wells and ponds. 22% 5 About 90% of consumers have 24-hour water supply; 1,320 consumer complaints were registered in 2003. 6 About 1,080 leaks were repaired and 200 meters were either replaced Annual O&M Costs or repaired. Php12,497,921 7 & 8 `Others' refer to institutional connections and unbilled use. 9 `Others' include interest payments and depreciation. Data as of 2003 Philippines Small Towns Water Utilities Data Book 77 TIBAL-OG Utility Profile Water Utility TIBAL-OG RURAL WATERWORKS AND SANITATION ASSOCIATION Address : Municipal Compound, Feeder Road#3, Sto. Tomas, Davao del Norte Telephone : (63 84) 829 0171 Fax : (63 84) 829 0171 E-mail : ruwasarag@yahoo.com Head : Engr. Rey Sagot, Chairman, Board of Directors Tibal-og Rural Waterworks and Sanitation Association (RUWASA) is a community-based water utility established in 1985. It is responsible for water supply in Barangay Tibal-og, which has a total population of 18,900 and a population density of 1,181 persons/km2. The barangay is one of 19 in the municipality of Sto. Tomas. RUWASA draws water from deep wells. Tariff setting is regulated by NWRB. The utility follows a development plan for 2002- 2007. It has a partly developed management information system and a computerized billing system. RUWASA submits to NWRB an annual report containing financial, customer and operational data. Mission Statement "RUWASA is committed to provide its consumers abundant, safe drinking water in a manner that passes through state-of-the-art treatment facilities, believing that human resources are its most valuable assets in sustaining its growth, and financial soundness that contributes to the social and economic strength in an environment-friendly municipality." General Data Connections : 3,133 About Water Utility Staff : 17 Annual O&M Costs : Php5,264,798 Annual Collections : Php6,734,882 Annual Billings : Php6,437,291 Total Capital Expenditure : Php1,363,374 Average capital expenditure/connection/year: Php87.03 (Over the last 5 years) Source of Investment Funds : 100% internally generated reserves. Tariff Structure (Effective 24 August 1998) Category Residential Commercial Semi- Semi- Semi- Commercial A Commercial B Commercial C MINIMUM CHARGE (Php) (Php) (Php) (Php) (Php) (First 10 m3 or less) 60.00 120.00 105.00 90.00 75.00 COMMODITY CHARGE Consumption (m3) (Php/m3) (Php/m3) (Php/m3) (Php/m3) (Php/m3) 11 - 15 6.60 13.20 11.55 9.90 8.25 16 - 20 7.20 14.40 12.60 10.80 9.00 21 - 25 7.80 15.60 13.65 11.70 9.75 26 - 30 8.40 16.80 14.70 12.60 10.50 31 - up 9.00 18.00 15.75 13.50 11.25 *Minimum charges are for ½" connection and increase with size of connection from ¾" to 4". Commodity charges remain the same regardless of connection size. Notes: 1. All consumers pay on metered use. They are billed monthly and pay at the water utility office. 2. NWRB allows tariffs that give utilities a rate of return of investment of up to 12% maximum. 3. There were 145 new connections in 2003 with 250 pending applications at the end of the year. The cost of a new connection is Php1,400, payable prior to connection. 4. There is no sewerage charge on the water bill. Priority Need of Utility 1. Non-revenue water reduction. 2. Additional pumping station. Consumer Service Average monthly consumption is about 19.3 m3 per household of 6 persons. The water bill averages Php137.97 per month per household. Water is available 24 hours a day to users. Applicants have to wait for about a week for a new connection. The connection fee is paid prior to connection. Water quality needs closer monitoring as 12 out of 72 water samples taken failed the bacteriological tests. There were 62 consumer complaints recorded while 144 leaks were repaired during the year. The utility has no specific policy for providing water for the poor. Performance Highlights Tibal-og RUWASA provides 24-hour water supply to its consumers at 106 lpcd. Coverage is 83.2% of the service area population. UFW of 11.5% is the fifth lowest. Production is fully metered; consumer use is 98% metered. Operating ratio at 0.82 is just below the top quartile, although the utility can improve its collection by reducing the accounts receivable equivalent of 2.1 months. The utility is not dependent on grants for capital investment and is funding expansion through internally generated reserves. Tariffs are able to cover O&M as well as expansion costs. Staff/1000 connections ratio is 5.4, the fourth lowest among the utilities. 78 TIBAL-OG Area Profile TIBAL-OG WATER SUPPLY Population: 18,900 1 Domestic Production/Distribution 71% Average Daily Production 2,356 m3/d Groundwater 100% Surface Water Nil Commercial Industrial Treatment Type 2 Chlorination 18% Storage 132 m3 Service Area 3 16.0 sq km UFW 11% Distribution pipes 32.1 km Annual Water Use Service Connections 859,840 m3 House (6 persons/HC) 2,620 Public Tap Nil Commercial 513 Industrial Nil Commercial Institutional Nil Industrial Others Nil 33% TOTAL 3,133 Service Indicators Service Coverage 4 83.2% Water Availability 5 24 hours/day Domestic Per Capita Consumption 106 l/c/d 67% Average Tariff Php8.46/m3 Annual Water Billings Efficiency Indicators Php6,437,291 Unaccounted-for Water 6 11.5% Non-Revenue Water 12.2% Unit Production Cost Php6.12/m3 Others7 Operating Ratio 0.82 14% Accounts Receivable 2.1 months Parts/ Staff/1,000 Connections 5.4 Materials 8% Notes: 1 Population refers to the entire barangay of Tibal-og served by the utility. 2 12 of 72 water samples taken in 2003 failed the bacteriological tests. Power Personnel 3 Total area of responsibility is 35.0 sq. km. 58% 4 The population not served by the water utility draws water from tube and 20% dug wells. 5 About 62 consumer complaints were registered in 2003. 6 About 144 leaks were repaired and 268 meters were either replaced or repaired. 7 `Others' include training, supplies, transportation, communication and miscellaneous expenses. Annual O&M Costs Data as of 2003 Php5,264,798 Philippines Small Towns Water Utilities Data Book 79 VICTORIAS Utility Profile Water Utility VICTORIAS WATER DISTRICT Address : Quirino Street, Victorias City, Negros Occidental Telephone : (63 34) 399 3554 Fax : (63 34) 399 3554 Head : Engr. Paulino M. Cruz, General Manager Victorias Water District (VWD) is a government corporation established in 1978. It took over from an LGU-run waterworks system set up in 1935. It is responsible for water supply in the city of Victorias, which has a total population of 45,340. Its present service area covers 12 of the city's 22 barangays and has a population density of 8,447 persons/km2. VWD draws water from 3 deep wells. The number, salaries, and appointment of staff, and tariffs are subject to government influence. The utility has a partly developed management information system with a computerized billing system. VWD submits to LWUA an annual report and monthly data sheets containing financial, consumer and operational data. Mission Statement "We commit ourselves to deliver quality and sufficient water service to our consumers who have entrusted their need with us. We shall nurture a team of dedicated, well-trained and service-oriented individuals who will adhere to the highest standards of competence and work ethics. We shall continue to improve our service, facilities and equipment to satisfy our role as the prime provider of this basic need in life in abundance and in the most affordable way." General Data Connections : 3,695 About Water Utility Staff : 29 Annual O&M Costs : Php12,855,976 Annual Collections : Php15,246,674 Annual Billings : Php15,499,358 Total Capital Expenditure : Php2,753,050 Average capital expenditure/connection/year: Php149.01 (Over the last 5 years) Source of Investment Funds : 100% internally generated reserves. Tariff Structure (Effective 1 January 2003) Category Residential/ Commercial/ Bulk Sales Government Industrial MINIMUM CHARGE (Php) (Php) (Php) (First 10 m3 or less) 108.00 175.00 300.00 COMMODITY CHARGE Consumption (m3) (Php/m3) (Php/m3) (Php/m3) 11 - 20 11.60 23.20 11.60 21 - 30 13.75 27.50 13.75 31 - 40 16.70 33.40 16.70 41 - up 19.85 39.70 19.85 Notes: 1. All consumers pay on metered use. They are billed monthly and pay through bill collectors or at the water utility office. 2. Tariffs are regulated by LWUA. 3. There were 173 new connections in 2003. The cost of a new connection is Php2,050, payable prior to connection. 4. There is no sewerage charge on the water bill. Priority Need of Utility 1. Elevated storage tank. 2. Full computerization. Consumer Service Average monthly consumption is about 23.9 m3 per household of 6 persons. The water bill averages Php311.13 per month per household. Water is available 20 hours a day to most users. Applicants have to wait for about 2 days for a new connection. The connection fee is paid prior to connection. Water quality is good with all 75 samples taken passing the bacteriological tests. There were 60 consumer complaints recorded and 154 leaks repaired during the year. The utility has no specific policy for providing water for the poor. Performance Highlights VWD provides water at 131 lpcd to its consumers at an average of 20 hours a day. Coverage of 83.7% of the population in its service area is third highest among the utilities. UFW of 22.8% is just below the average and can be reduced further. Both production and consumer use are fully metered. Operating ratio is 0.83 and accounts receivable equivalent is 1.5 months. Tariffs are able to cover O&M as well as expansion costs. While staff/1000 connections ratio is not so high at 7.8, this can still be reduced. 80 VICTORIAS Area Profile VICTORIAS WATER SUPPLY Population: 25,340 1 UFW 23% Others7 Production/Distribution 5% Average Daily Production 3,981 m3/d Commercial Groundwater 100% Industrial 2% Surface Water Nil Domestic Treatment Type 2 Chlorination 70% Storage 380 m3 Service Area 3 3.0 sq km Distribution pipes 25.0 km Annual Water Use Service Connections 1,453,167 m3 House (6 persons/HC) 3,536 Public Tap Nil Commercial 111 Others8 Industrial 1 10% Institutional 47 Commercial Industrial Others Nil 5% TOTAL 3,695 Service Indicators Service Coverage 4 83.7% Domestic Water Availability 5 20 hours/day 85% Per Capita Consumption 131 l/c/d Average Tariff Php13.81/m3 Annual Water Billings Efficiency Indicators Php15,499,358 Unaccounted-for Water 6 22.8% Non-Revenue Water 23.8% Unit Production Cost Php8.85/m3 Parts/ Power Operating Ratio 0.83 Materials 19% 5% Accounts Receivable 1.5 months Staff/1,000 Connections 7.8 Notes: 1 Population refers to the present area served by the utility. Personnel 2 All 75 water samples taken in 2003 passed the bacteriological tests. 32% Others9 3 Total area of responsibility is 8.0 sq. km. 44% 4 The population not served by the water district draws water from tube wells. 5 Only 50% of consumers have 24-hour water supply; about 60 consumer complaints were registered in 2003. 6 About 154 leaks were repaired and 128 meters were either replaced or repaired. 7 & 8 'Others' refer to institutional connections. Annual O&M Costs 9 'Others' include other O&M and depreciation costs. Php12,855,976 Data as of 2003 Philippines Small Towns Water Utilities Data Book 81 82