World Bank Group Country Opinion Survey 2019: Bangladesh FY 2019 Bangladesh Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 July 2019 World Bank Group Country Opinion Survey 2019: Bangladesh Acknowledgements The Bangladesh Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG), led by Sharon Felzer (Senior Communications Officer, Head of PORG). Svetlana Markova, Jessica Cameron, Antonina Redko, and Yulia Danilina oversaw design, reporting, and analysis. Dania Mendoza, Noreen Wambui, and Irina Popova provided data support. PORG acknowledges the significant contribution from Bangladesh country team and the independent fielding agency Org-Quest Research Ltd. In particular, PORG is grateful for the support from Mehrin Mahbub (Senior Communications Officer) who coordinated the survey related activities from Dhaka, Bangladesh. 1 World Bank Group Country Opinion Survey 2019: Bangladesh Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Bangladesh ...............................................8 V. Overall Attitudes toward the World Bank Group .......................15 VI. Sectoral Effectiveness................................................................21 VII. How the World Bank Group Operates .......................................24 VIII. World Bank Group’s Knowledge and Instruments .....................30 IX. The Future Role of the World Bank Group in Bangladesh ..........34 X. Communication and Outreach ..................................................39 XI. Appendices ................................................................................43 BANGLADESH 2 World Bank Group Country Opinion Survey 2019: Bangladesh I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Bangladesh perceive the WBG. The survey explored: ▪ General Issues Facing Bangladesh ▪ Overall Attitudes toward the World Bank Group ▪ World Bank Group’s Effectiveness and Results ▪ The World Bank Group’s Knowledge Work and Activities ▪ Working with the World Bank Group ▪ The Future Role of the World Bank Group in Bangladesh ▪ Communication and Information Sharing ▪ Background Information II. Methodology In February-April 2019, 775 stakeholders of the WBG in Bangladesh were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the Office of the President, Prime Minister; office of a Minister; office of a Parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/ contractors working on WBG-supported projects/programs; local governments; bilateral and multilateral agencies; private sector organizations; the financial sector/private banks; private foundations; NGOs and community-based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; judiciary branch; and other organizations. A total of 366 stakeholders participated in the survey (47% response rate). Respondents either received the questionnaires via the online survey platform Qualtrics, completed questionnaires with a representative from the local fielding agency or they received the questionnaire via courier, mail, or email and returned it accordingly. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’16 (response rate was 47%, N=332). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’16 COS report and the non- weighted data presented in appendices A, B, C, D and F. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix E (page 90). Note that the body of the report presents data on selected questions of the survey questionnaire. Please refer to Appendices A and B for data on all survey questions. Appendices C, D, E, and F present data on selected questions. Additional data breakdowns are available upon request. 3 World Bank Group Country Opinion Survey 2019: Bangladesh III. Demographics of the Sample Current Position ▪ For further analyses, respondents from the office of the President/Prime Minister were combined with those from the office of a minister; employees of ministries/ministerial departments/implementation agencies were combined with respondents from PMUs, and consultants working on WBG projects; respondents from bilateral agencies were combined with those from multilateral agencies; respondents from the financial sector/ private banks were combined with those from private sector organizations; respondents from private foundations, NGOs/ community-based organizations, trade unions, and youth groups were combined in the “CSO” category. There were no respondents from faith-based groups, from the judiciary branch, and from the “Other” category. 4 World Bank Group Country Opinion Survey 2019: Bangladesh III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2019: Bangladesh III. Demographics of the Sample (continued) Geographic Locations ▪ Because of the small number of respondents from Chittagong Division, Khulna Division, Rangpur Division, Sylhet Division, Barisal Division, and Mymensingh Division, these locations were combined in one category: “Other Areas”. Geographic location comparisons can be found in Appendix C (page 81). Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2019: Bangladesh III. Demographics of the Sample (continued) Familiarity with the World Bank Group ▪ Year comparison: Respondents in this year’s Country Survey and the FY’16 Country Survey had statistically similar levels of familiarity with the WBG (weighted mean in FY’19 = 6.75; weighted mean in FY’16 = 7.02)1. ▪ Impact of familiarity: Respondents’ ratings of familiarity with the WBG were strongly, significantly correlated with their ratings for the WBG’s overall effectiveness in Bangladesh, and moderately, significantly correlated with their agreement that the WBG plays a relevant role in Bangladesh’s development, and with their ratings of the extent to which the WBG’s work helps to achieve development results in Bangladesh. 1Please refer to Appendix E (page 90) for more details on weighting. The means in the chart were calculated based on un- weighted data. 7 World Bank Group Country Opinion Survey 2019: Bangladesh IV. General Issues Facing Bangladesh Optimism for the Future of Bangladesh Perceptions of Economic Opportunity 8 World Bank Group Country Opinion Survey 2019: Bangladesh IV. General Issues Facing Bangladesh (continued) Perceptions of Improvement and Decline in Specific Areas 9 World Bank Group Country Opinion Survey 2019: Bangladesh IV. General Issues Facing Bangladesh (continued) Development Priority ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that the most important development priorities in Bangladesh were “public sector governance/reform” (45%) and “poverty reduction” (27%). ▪ Specialization: Respondents who identified their primary specialization of work as “urban, rural, and social development” (13% of the sample) were significantly more likely to indicate that “urban development” was the most important development priority in Bangladesh, compared to the rest of respondents in other areas of work (urban, rural, and social development specialists = 35%; others = 10%).2 2When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix G), analyses are done to see these respondents’ views about the development priorities in the country. 10 World Bank Group Country Opinion Survey 2019: Bangladesh IV. General Issues Facing Bangladesh (continued) What Would Contribute Most to Reducing Poverty ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that the biggest contributors to poverty reduction in Bangladesh were “job creation/employment” (44%) and “education and skill development” (39%). 11 World Bank Group Country Opinion Survey 2019: Bangladesh IV. General Issues Facing Bangladesh (continued) The Impact of Global Challenges on Bangladesh 12 World Bank Group Country Opinion Survey 2019: Bangladesh IV. General Issues Facing Bangladesh (continued) Trust in Institutions 13 World Bank Group Country Opinion Survey 2019: Bangladesh IV. General Issues Facing Bangladesh (continued) Trust in the Private Sector Civil Society Engagement 14 World Bank Group Country Opinion Survey 2019: Bangladesh V. Overall Attitudes toward the World Bank Group Attributions for Slow/Failed Reform Efforts 15 World Bank Group Country Opinion Survey 2019: Bangladesh V. Overall Attitudes toward the World Bank Group (continued) The World Bank Group’s Overall Effectiveness3 (Indicator Question) Achieving Development Results (Indicator Question) 3 Means presented in the charts on this page were calculated based on weighted data. 16 World Bank Group Country Opinion Survey 2019: Bangladesh V. Overall Attitudes toward the World Bank Group (continued) Influence on Bangladesh’s Development Agenda (Indicator Question) WBG Staff Preparedness4 4 Means presented in this chart were calculated based on weighted data. 17 World Bank Group Country Opinion Survey 2019: Bangladesh V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups ▪ Collaboration: Respondents who collaborate with the WBG had significantly higher mean ratings for the aggregated responses to the twenty-eight COS indicator questions (mean rating = 6.5) compared to respondents who do not collaborate with the WBG (mean rating = 5.9). Responses for individual indicator questions by exposure to the WBG can be found in Appendix F (page 95). 18 World Bank Group Country Opinion Survey 2019: Bangladesh V. Overall Attitudes toward the World Bank Group (continued) Greatest Value ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that the WBG’s greatest values to Bangladesh were its “policy advice, studies, analyses” (36%), “financial resources: investment lending” (30%), and “capacity development” (28%). 19 World Bank Group Country Opinion Survey 2019: Bangladesh V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that the WBG’s greatest weaknesses in its work in Bangladesh was being “too influenced by developed countries” (49%). 20 World Bank Group Country Opinion Survey 2019: Bangladesh VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison5 5 Means presented in this chart were calculated based on weighted data. See Appendix E for details. 21 World Bank Group Country Opinion Survey 2019: Bangladesh VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration6 6Note in the Appendix on the sectoral effectiveness (Appendix A, page 44) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 22 World Bank Group Country Opinion Survey 2019: Bangladesh VI. Sectoral Effectiveness (continued) Helping the Poorest7 The WBG’s Human Capital Investment 7 Percentages presented in the chart were calculated based on weighted data. 23 World Bank Group Country Opinion Survey 2019: Bangladesh VII. How the World Bank Group Operates The World Bank Group’s Work in Bangladesh: Year Comparison8 The World Bank Group’s Work in Bangladesh: Collaboration 8 Means in the chart were calculated based on weighted data. 24 World Bank Group Country Opinion Survey 2019: Bangladesh VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison9 9 Means in the chart were calculated based on weighted data. 25 World Bank Group Country Opinion Survey 2019: Bangladesh VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration 26 World Bank Group Country Opinion Survey 2019: Bangladesh VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison10 10 Means in the chart were calculated based on weighted data. 27 World Bank Group Country Opinion Survey 2019: Bangladesh VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration 28 World Bank Group Country Opinion Survey 2019: Bangladesh VII. How the World Bank Group Operates (continued) Effectiveness of WBG’s Support Effectiveness of WBG’s Support for Management of Crisis Related Risks 29 World Bank Group Country Opinion Survey 2019: Bangladesh VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities 30 World Bank Group Country Opinion Survey 2019: Bangladesh VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Bangladesh’s Knowledge Needs11 (Indicator Question) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 11 Means in the charts on this page were calculated based on weighted data. 31 World Bank Group Country Opinion Survey 2019: Bangladesh VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities12 12 Means in the chart were calculated based on weighted data. 32 World Bank Group Country Opinion Survey 2019: Bangladesh VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Bangladesh’s Needs for Financial Instruments13 (Indicator Question) Familiarity with WBG’s New Financial Instruments 13 Means in the chart were calculated based on weighted data. 33 World Bank Group Country Opinion Survey 2019: Bangladesh IX. The Future Role of the WBG in Bangladesh Making the World Bank Group of Greater Value ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that, to make itself of greater value, the WBG should “increase the level of capacity development in the country” (27%), and “reach out more to groups outside of Government” (25%). 34 World Bank Group Country Opinion Survey 2019: Bangladesh IX. The Future Role of the WBG in Bangladesh (continued) The World Bank Group Should Collaborate More with … ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that the WBG should work more with “local government” (43%), “NGOs/community-based organizations” (30%), “academia/think tanks/research institutes” (28%), and “private sector” (26%), to ensure better development results in Bangladesh. 35 World Bank Group Country Opinion Survey 2019: Bangladesh IX. The Future Role of the WBG in Bangladesh (continued) Where the World Bank Group Should Focus its Resources ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that the WBG should focus its resources on “job creation/employment” (33%), “transport” (28%), “education and skill development” (27%), and “public sector governance/reform” (26%). 36 World Bank Group Country Opinion Survey 2019: Bangladesh IX. The Future Role of the WBG in Bangladesh (continued) Future Combination of the WBG Services 37 World Bank Group Country Opinion Survey 2019: Bangladesh IX. The Future Role of the WBG in Bangladesh (continued) Refugees: Donor Community’s Support Refugees: WBG’s Support 38 World Bank Group Country Opinion Survey 2019: Bangladesh X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 59) for all responses by stakeholder groups. General Information Sources ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that they got most of their information about economic and social development issues in Bangladesh from “local newspapers” (62%) and the “Internet” (44%). 39 World Bank Group Country Opinion Survey 2019: Bangladesh X. Communication and Outreach (continued) Preferred Information Sources ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that they would prefer to receive information from the WBG through the “WBG’s website” (53%), “WBG’s seminars/workshops/conferences” (39%), and through “WBG’s publications and other written materials” (35%). 40 World Bank Group Country Opinion Survey 2019: Bangladesh X. Communication and Outreach (continued) Access to the Internet WBG Interaction Frequency 41 World Bank Group Country Opinion Survey 2019: Bangladesh X. Communication and Outreach (continued) Frequency of Specific WBG Interactions 42 World Bank Group Country Opinion Survey 2019: Bangladesh XI. Appendices A. Responses to All Questions across All Respondents...................... 44 B. Responses to All Questions by Stakeholder Groups ...................... 59 C. Responses to Indicator Questions by Geographic Location .......... 81 D. Responses to Selected Questions by Levels of Collaboration with the World Bank Group .......................................................... 84 E. Responses to Select Questions by Year......................................... 90 F. Indicator Questions as a Function of Exposure to the WBG .......... 95 G. Bangladesh FY 2019 COS Questionnaire ....................................... 96 BANGLADESH 43 World Bank Group Country Opinion Survey 2019: Bangladesh Appendix A: Responses to All Questions across All Respondents (N=366) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Bangladesh Percentage of Respondents 1. When you think about the future in Bangladesh, are you … ? (N=366) Very pessimistic 2.5% Somewhat pessimistic 11.7% Somewhat optimistic 34.7% Very optimistic 48.4% Not sure 2.7% Percentage of Respondents 2. Do you think that economic opportunity for citizens in Bangladesh is … ? (N=364) Increasing 90.4% Decreasing 3.3% Staying about the same 6.3% 44 World Bank Group Country Opinion Survey 2019: Bangladesh A. General Issues Facing Bangladesh (continued) 3. Listed below are a number of development priorities in Bangladesh. Please identify which of the following you consider the most important development Percentage of Respondents priorities in Bangladesh. (Choose no more than THREE) (Responses Combined; N=366) Public sector governance/reform (i.e., government effectiveness, public financial 41.0% management, public expenditure, fiscal system reform) Anti-corruption 38.8% Job creation/employment 36.3% Education 33.3% Urban development 13.1% Agriculture and rural development 12.0% Poverty reduction 11.7% Private sector development 11.5% Equality of opportunity (i.e., social inclusion) 10.1% Transport (e.g., roads, bridges, transportation) 8.7% Health 8.2% Economic growth 7.7% Gender equity (closing the gap between women and men, and boys and girls) 7.7% Climate change (e.g., mitigation, adaptation) 7.1% Natural resource management 5.7% Energy 5.5% Pollution 5.2% Judiciary reform 4.6% Crime and violence 4.4% Social protection (e.g., pensions, targeted social assistance) 3.8% Trade and exports 3.8% Food security 3.6% Financial markets 3.6% Water and sanitation 3.3% Information and communications technology 2.5% Disaster risk management 2.5% Global/regional integration 1.1% 45 World Bank Group Country Opinion Survey 2019: Bangladesh A. General Issues Facing Bangladesh (continued) 4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Bangladesh? (Choose no more than Percentage of Respondents THREE) (Responses Combined; N=363) Job creation/employment 41.0% Education 35.5% Agriculture and rural development 32.5% Anti-corruption 32.2% Equality of opportunity (i.e., social inclusion) 24.0% Economic growth 22.9% Public sector governance/reform (i.e., government effectiveness, public financial 18.7% management, public expenditure, fiscal system reform) Private sector development 14.9% Social protection (e.g., pensions, targeted social assistance) 12.9% Trade and exports 11.6% Health 6.3% Gender equity (closing the gap between women and men, and boys and girls) 6.1% Food security 6.1% Transport (e.g., roads, bridges, transportation) 5.2% Climate change (e.g., mitigation, adaptation) 3.9% Information and communications technology 3.9% Energy 3.3% Crime and violence 2.8% Urban development 2.8% Judiciary reform 2.2% Disaster risk management 2.2% Financial markets 2.2% Natural resource management 1.9% Water and sanitation 1.7% Global/regional integration 1.1% Pollution 0.8% 5. When economic and/or social reform efforts fail or are slow to take place in Bangladesh, which of the following would you attribute this to? (Choose no Percentage of Respondents more than TWO) (Responses Combined; N=361) Corruption 57.1% Political pressures and obstacles 36.0% Inadequate level of government accountability 24.4% Reforms are not well thought out in light of country challenges 23.0% Poor coordination within the government 19.9% Inadequate level of capacity in the government 12.2% Inadequate level of private sector participation 10.2% Inadequate level of citizen/civil society participation 8.0% Inadequate level of donor coordination 4.7% Other 1.4% 46 World Bank Group Country Opinion Survey 2019: Bangladesh A. General Issues Facing Bangladesh (continued) 6. To what extent do you trust each of the following groups to do what is right? Degree (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 1. The national government 351 7 6.09 2.55 2. Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) 346 13 6.65 1.98 3. The World Bank Group* 348 11 6.44 2.13 4. The International Monetary Fund 320 36 5.95 2.26 5. UN 339 17 6.65 2.30 6. Multilateral and regional development banks 319 37 6.07 2.02 7. Central Bank 341 17 6.33 2.12 8. International private sector 330 26 6.03 2.00 9. Domestic private sector 343 12 6.24 1.87 10. International civil society (e.g., NGOs, foundations) 340 16 6.09 2.08 11. Domestic civil society (e.g., NGOs, CBOs) 346 11 5.78 2.10 12. Domestic traditional media and their web presence (e.g., newspapers, TV 345 11 5.92 2.19 stations, radio) 13. International media and their web presence 343 14 6.45 2.05 14. Web based media (i.e., blogs, social media, other web-based news and 335 22 5.51 2.12 information sources) Direction (N=359) Getting Getting Getting Getting 7. Please describe the direction Bangladesh is much somewhat Staying somewhat much moving in, when considering … ? worse worse the same better better 1. Human development (e.g., health, education, 4.5% 7.2% 11.7% 60.2% 16.4% and social protection) 2. Equal opportunity for girls and boys, men and 1.9% 4.2% 11.4% 61.3% 21.2% women 3. Growing Bangladesh’s economy in a way that 3.6% 12.8% 24.2% 47.4% 12.0% leads to jobs and employment 4. The gap between the rich and the poor 31.8% 35.8% 15.4% 15.4% 1.7% 5. Making government more effective 10.1% 17.6% 32.7% 30.4% 9.2% 6. Anti-corruption 24.2% 20.1% 29.5% 22.8% 3.3% 7. Attracting new sources of foreign investment 3.3% 12.0% 32.0% 43.2% 9.5% 8. Listed below are global challenges. Which do you think have the most serious Percentage of Respondents impact on Bangladesh? (Choose no more than TWO) (Responses Combined; N=358) Climate change 41.6% Jobs/employment 40.5% The gap between the rich and the poor 29.3% Migrants and refugees 29.1% Trade constraints 14.0% Environmental degradation 12.8% Geo political uncertainty 11.5% Terrorism 8.9% Technology based disruption 8.7% Fragility in neighboring countries 2.5% 47 World Bank Group Country Opinion Survey 2019: Bangladesh A. General Issues Facing Bangladesh (continued) 9. When thinking about development efforts in Bangladesh, do you think that Percentage of Respondents civil society (e.g., NGOs, CBOs) should … ? (N=358) Engage significantly less 7.0% Engage somewhat less 8.7% Engage somewhat more 34.1% Engage significantly more 37.7% Engage at the same level it does currently 8.7% Don't know 3.9% 10. To what extent do you trust domestic private sector to engage in public Percentage of Respondents service delivery in Bangladesh? (N=357) To a very low degree 8.4% To a somewhat low degree 33.3% To a somewhat high degree 44.8% To a very high degree 10.4% Don't know 3.1% 11. To what extent do you trust international private sector to engage in public Percentage of Respondents service delivery in Bangladesh? (N=357) To a very low degree 8.1% To a somewhat low degree 27.7% To a somewhat high degree 44.5% To a very high degree 14.6% Don't know 5.0% B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Bangladesh? 357 n/a 6.76 2.25 (1-Not familiar at all, 10-Extremely familiar) Effectiveness N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s effectiveness 337 17 6.56 2.06 in Bangladesh.* (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Bangladesh solve its most complicated 327 29 6.47 2.01 development challenges? (1-To no degree at all, 10-To a very significant degree) 48 World Bank Group Country Opinion Survey 2019: Bangladesh B. Overall Attitudes toward the World Bank Group (continued) 4. When thinking about how the World Bank Group can have the most impact on development results in Bangladesh, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge Percentage of Respondents services) in Bangladesh? (Choose no more than THREE) (Responses Combined; N=357) Education 29.4% Public sector governance/reform (i.e., government effectiveness, public financial 27.2% management, public expenditure, fiscal system reform) Poverty reduction 26.9% Job creation/employment 23.8% Private sector development 17.9% Anti-corruption 17.1% Health 15.7% Climate change (e.g., mitigation, adaptation) 14.8% Transport (e.g., roads, bridges, transportation) 14.8% Agriculture and rural development 13.2% Urban development 10.1% Global/regional integration 8.4% Pollution 7.8% Economic growth 7.8% Natural resource management 7.0% Energy 6.7% Gender equity (closing the gap between women and men, and boys and girls) 5.9% Disaster risk management 5.9% Financial markets 5.0% Information and communications technology 5.0% Social protection (e.g., pensions, targeted social assistance) 5.0% Judiciary reform 4.8% Water and sanitation 4.8% Equality of opportunity (i.e., social inclusion) 4.8% Trade and exports 4.2% Crime and violence 1.7% Food security 1.1% Percentage of Respondents (N=355) 5. When thinking about the World Bank Group’s role, which Second activity do you believe is of greatest VALUE and which Greatest Greatest activity is of second greatest value in Bangladesh? Value Value Combined Financial resources 22.3% 14.5% 36.7% Technical assistance 17.2% 17.6% 34.8% Capacity development related to World Bank Group 20.3% 8.5% 28.8% supported projects Policy advice, studies, analyses 9.0% 13.6% 22.7% Bringing together different groups of stakeholders 13.0% 7.7% 20.6% Implementation support 4.2% 14.8% 19.0% Donor coordination 4.2% 7.1% 11.3% Data and statistics 3.9% 6.5% 10.5% Promoting knowledge sharing 4.8% 5.7% 10.5% Mobilizing third party financial resources 0.3% 4.0% 4.3% Other 0.8% 0.0% 0.8% 49 World Bank Group Country Opinion Survey 2019: Bangladesh B. Overall Attitudes toward the World Bank Group (continued) 6. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Bangladesh? (Choose no more than TWO) (Responses Combined; N=354) Too influenced by developed countries 25.4% World Bank Group’s processes too slow and complex 20.1% Not sufficiently focused on sustainable results 19.5% Not enough public disclosure of its work 17.2% Not adequately sensitive to political/social realities in Bangladesh 14.4% Not willing to honestly criticize policies and reform efforts in the country 11.6% Not aligned with country priorities 11.0% Not collaborating enough with civil society (e.g., NGOs, CBOs) 10.7% Not adequately flexible 10.7% Not collaborating enough with private sector 10.2% Inadequate World Bank Group’s staffing in Bangladesh 9.9% Don’t know 7.1% Not collaborating enough with partners such as bilaterals, multilaterals, trust 6.8% funds, UN Staff too inaccessible 4.0% Arrogant in its approach 3.7% Other 2.0% 7. To what extent do you believe that the World Bank Group’s work and Percentage of Respondents support help the poorest in Bangladesh? (Select only ONE response) (N=357) To a fully sufficient degree 5.9% To a somewhat sufficient degree 44.8% To a somewhat insufficient degree 32.8% To a very insufficient degree 10.6% Don’t know 5.9% 8. From your perspective, which of the following best describes the World Bank Group’s current emphasis on investing in human capital (e.g., education, Percentage of Respondents health, social protection)? (N=356) Increased its emphasis recently 26.4% Decreased its emphasis recently 19.1% Emphasis has remained pretty consistent over time 32.0% Don’t know 22.5% 50 World Bank Group Country Opinion Survey 2019: Bangladesh B. Overall Attitudes toward the World Bank Group (continued) 9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in Percentage of Respondents your country? (Choose no more than TWO) (Responses Combined; N=356) Local government 46.3% Private sector 35.1% Beneficiaries 24.4% Academia/think tanks/research institutes 19.9% NGOs/Community Based Organizations 18.5% Youth/university groups 18.5% Media 11.5% Parliament 7.9% Donor community 7.0% Foundations 2.2% Don’t know 2.0% Other 1.4% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Bangladesh? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. Overall the World Bank Group currently plays a relevant role in development 348 8 6.41 1.96 in Bangladesh* 11. The World Bank Group’s work is aligned with what I consider the 338 14 6.08 1.94 development priorities for Bangladesh* To what extent is the World Bank Group an effective development partner in Degree Bangladesh, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 12. Responsiveness to needs* 323 33 5.92 1.79 13. Flexibility (in terms of the institution’s products and services)* 313 41 5.50 1.84 14. Flexibility (in terms of changing country circumstances)* 319 36 5.63 1.85 15. Being inclusive* 329 26 5.77 1.94 16. Openness (sharing data and other information)* 334 20 5.97 2.19 17. Collaboration with the Government* 341 12 6.64 1.90 18. The speed in which it gets things accomplished on the ground* 324 30 6.03 1.96 19. Helping to bring discipline/effective supervision to implementation of 323 31 6.26 1.89 investment projects* 20. Collaboration with civil society* 323 32 5.97 1.92 21. Staff accessibility* 305 46 5.66 2.01 22. Collaboration with other donors and development partners* 313 40 6.42 1.78 23. Collaboration with the private sector* 319 36 5.99 1.89 24. Straightforwardness and honesty* 323 32 6.50 2.09 25. Treating clients and stakeholders in Bangladesh with respect* 319 35 6.43 2.06 26. Being a long-term partner* 329 24 7.09 1.95 51 World Bank Group Country Opinion Survey 2019: Bangladesh C. World Bank Group’s Effectiveness and Results 1. How EFFECTIVE do you believe the World Bank Group is in terms of the work Effectiveness it does in the following areas of development in Bangladesh? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Social protection (e.g., pensions, targeted social assistance) 258 98 6.16 2.01 2. Gender equity (closing the gap between women and men, and boys and 286 70 6.70 1.82 girls) 3. Private sector development 289 67 6.11 1.91 4. Education 309 46 6.62 1.79 5. Public sector governance/reform (i.e., government effectiveness, public 296 58 6.26 1.87 financial management, public expenditure, fiscal system reform) 6. Global/regional integration 253 101 6.30 1.73 7. Food security 267 88 6.18 1.78 8. Urban development 279 76 6.38 1.82 9. Energy 269 86 6.21 1.87 10. Water and sanitation 282 73 6.47 1.83 11. Pollution 262 90 5.91 1.95 12. Job creation/employment 282 72 5.83 1.96 13. Health 285 70 6.44 1.84 14. Financial markets 259 94 6.11 1.94 15. Transport (e.g., roads, bridges, transportation) 298 55 6.54 1.92 16. Agriculture and rural development 293 60 6.47 1.83 17. Trade and exports 247 103 6.10 1.91 18. Natural resource management 233 122 5.72 1.90 19. Climate change (e.g., mitigation, adaptation) 281 74 6.37 1.89 20. Poverty reduction 309 43 6.54 1.88 21. Anti-corruption 254 98 5.55 2.18 22. Judiciary reform 226 124 5.18 2.06 23. Economic growth 299 52 6.44 1.79 24. Disaster risk management 273 79 6.37 1.86 25. Equality of opportunity (i.e., social inclusion) 259 92 6.24 1.81 26. Information and communications technology 258 95 6.34 1.82 27. Response to Rohingya refugee crisis 290 62 6.51 2.10 Achieving Development Results N DK Mean SD 2. To what extent does the World Bank Group’s work help to achieve development results in Bangladesh?* (1-To no degree at all, 10-To a very 339 17 6.27 1.80 significant degree) Influencing the Development Agenda N DK Mean SD 3. To what extent does the World Bank Group influence the development 338 17 6.20 1.81 agenda in Bangladesh?* (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Bangladesh? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program-for-Results, etc.) meet the 329 27 5.96 1.89 needs of Bangladesh* 5. The World Bank Group meets Bangladesh’s needs for knowledge services 328 28 6.06 1.97 (e.g., research, analysis, data, technical assistance)* 52 World Bank Group Country Opinion Survey 2019: Bangladesh C. World Bank Group’s Effectiveness and Results (continued) 6. As part of IDA18, the World Bank Group has expanded (or developed) a number of financial instruments to respond to challenges in IDA countries. These include the Crisis Response Window (CRW), Pandemic Emergency Finance Facility (PEF), Catastrophe Deferred Draw Down Option (CAT-DDO), and the Private Sector Window (PSW). In general, how familiar are you with these new or expanded financial instruments in Bangladesh? (Select only ONE Percentage of Respondents response) (N=355) Very familiar 3.9% Somewhat familiar 33.2% Somewhat unfamiliar 20.0% Very unfamiliar 20.3% Don’t know 22.5% How effectively does the World Bank Group support Bangladesh’s efforts … ? Effectiveness (1-Not effectively at all, 10-Very effectively) N DK Mean SD 7. To build stronger domestic resource mobilization systems in the Government 292 64 6.00 1.89 (e.g., tax collection) 8. To develop better and stronger data collection/analytics systems within the 307 49 6.14 1.85 Government 9. To strengthen the country’s crisis preparedness 301 55 5.87 1.86 10. To identify and monitor risks 287 69 6.14 1.79 Systematic Country Diagnosis and Country Partnership Framework Activities N DK Mean SD 11. How effectively does the World Bank Group’s SCD and CPF activities support Bangladesh’s efforts to manage crisis related risks? (1-Not effectively at all, 10- 130 212 6.34 1.82 Very effectively) D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=355) Weekly 8.7% Monthly 16.6% A few times a year 47.3% Rarely 22.0% Never 5.4% In Bangladesh, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 308 43 6.22 1.80 3. Include appropriate level of stakeholder involvement during preparation 304 49 6.16 1.85 4. Lead to practical solutions 319 34 6.15 1.86 5. Are source of relevant information on global good practices 312 41 6.81 1.83 6. Are adequately disseminated 315 37 6.24 1.81 7. Are translated enough into local language 279 73 5.49 2.02 8. Are adaptable to Bangladesh’s specific development challenges and country 315 37 6.17 1.80 circumstances* 53 World Bank Group Country Opinion Survey 2019: Bangladesh D. The World Bank Group’s Knowledge Work and Activities (continued) Overall Evaluations N DK Mean SD 9. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your 333 23 6.40 1.73 country?* (1-Not significant at all, 10-Very significant) 10. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?* (1-Very low technical quality, 10-Very high 324 32 6.89 1.69 technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 294 62 5.89 2.07 2. The World Bank Group effectively monitors and evaluates the projects and 328 28 6.82 1.85 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 309 47 6.43 1.89 4. The World Bank Group’s Environmental and Social Framework requirement s 308 47 6.56 1.86 are reasonable 5. The World Bank Group’s conditions on its lending are reasonable 307 49 5.80 2.14 6. The World Bank Group takes decisions quickly in Bangladesh* 305 51 5.81 1.96 7. Working with the World Bank Group increases Bangladesh’s institutional 335 21 6.78 1.94 capacity 8. Where country systems (e.g., procurement, financial management, etc.) are 296 60 6.48 2.00 adequate, the World Bank Group makes appropriate use of them* Donor Support to Refugees N DK Mean SD 9. To what extent do you believe that the donor community is doing enough to support the government’s efforts related to refugees in Bangladesh? (1-To no 329 2 6.15 2.13 degree at all, 10-To a very significant degree) 10. In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to the Percentage of Respondents refugee crisis in Bangladesh? (Choose no more than TWO) (Responses Combined; N=355) Supporting poor and marginalized local host communities 33.8% Health 30.7% Disaster risk preparedness 27.3% Infrastructure 26.8% Education 19.7% Jobs 16.9% Social cohesion 13.5% Public services 12.1% Other 5.4% Macro issues (fiscal accounts, balance of payments, etc.) 5.1% Don’t know 3.4% 54 World Bank Group Country Opinion Survey 2019: Bangladesh F. The Future Role of the World Bank Group in Bangladesh 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Bangladesh? (Choose no more than TWO) (Responses Combined; N=355) Engage more directly with beneficiaries 22.8% Reduce the complexity of obtaining World Bank Group financing 22.0% Increase the level of capacity development in the country 20.0% Engage more effectively with private sector 16.6% Engage more effectively with civil society (e.g., NGOs, CBOs) 14.9% Collaborate more effectively with Government clients (e.g., national, state, local) 14.9% Provide more adequate data/knowledge/statistics/figures on Bangladesh’s 14.1% economy Improve the quality of its experts as related to Bangladesh’s specific challenges 13.8% Ensure greater selectivity in its work 13.2% Offer more innovative knowledge services 10.1% Engage more effectively with partners such as bilaterals, multilaterals, trust 9.9% funds, UN Work faster 8.7% Help to bring discipline/effective supervision to implementation of World Bank 6.5% Group projects Offer more innovative financial products 5.9% Other 2.0% 2. When considering the combination of services that the World Bank Group offers in Bangladesh, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer Percentage of Respondents more of in Bangladesh? (Select only ONE response) (N=347) Financial services 45.5% Knowledge products 32.0% The combination is appropriate for Bangladesh 13.3% Don't know 5.2% Convening services 2.3% None of the above 1.7% G. Communication and Information Sharing 1. How frequently do you interact with the World Bank Group now in Percentage of Respondents Bangladesh? (N=354) Never 17.8% Less than once a year 16.1% Once a year to a few times a year 32.2% Less than once a month 10.7% At least once a month 16.4% At least once a week 6.8% 55 World Bank Group Country Opinion Survey 2019: Bangladesh G. Communication and Information Sharing (continued) 2. How do you get most of your information about economic and social Percentage of Respondents development issues in Bangladesh? (Choose no more than TWO) (Responses Combined; N=353) Local newspapers 64.9% Internet 49.0% Local television 24.9% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 19.8% International newspapers 13.6% International television 7.4% Periodicals 5.7% Other 4.8% International radio 2.0% Local radio 1.4% 3. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=353) World Bank Group’s publications and other written materials 45.0% World Bank Group’s website 39.4% World Bank Group’s seminars/workshops/conferences 35.1% e-Newsletters 30.3% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 24.4% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 16.1% 4. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=349) High speed/WiFi 99.4% Dial-up 0.6% 5. Over the past SIX MONTHS, on average how often Percentage of Respondents did you do any of the following related to the World Every few Every few Every few Bank Group (WBG)? N days weeks months Not at all Read, viewed or heard a story about the WBG in local 352 13.1% 28.4% 45.5% 13.1% media (newspaper, magazine, TV, radio) Read, viewed or heard a story about the WBG in 349 8.0% 26.9% 47.9% 17.2% global media (newspaper, magazine, TV, radio) Interacted with the WBG on Social Media, Social Network, (e.g., read a post or tweet, liked, 352 4.5% 14.8% 24.4% 56.3% commented, shared, retweeted) Visited a WBG website (e.g. read a blog, used data) 351 5.7% 20.2% 43.0% 31.1% Attended an event/conference hosted by the WBG 349 0.9% 8.6% 45.0% 45.6% Watched a webinar or online event hosted by the 347 0.6% 6.1% 24.8% 68.6% WBG Read some or all of a WBG research paper or 352 3.1% 14.8% 60.2% 21.9% publication Met professionally with WBG staff 351 5.1% 16.2% 43.3% 35.3% 56 World Bank Group Country Opinion Survey 2019: Bangladesh H. Background Information 1. Which of the following best describes your current position? (Select only ONE Percentage of Respondents response) (N=365) Academia/Research Institute/Think Tank 14.8% Media (press, radio, TV, web, etc.) 13.7% NGO/Community Based Organization 12.6% Private Sector Organization 10.1% PMU overseeing implementation of project/Consultant/Contractor working on 9.3% World Bank Group supported project/program Employee of a Ministry, Ministerial Department or Implementation Agency 9.0% Local Government Office or Staff 6.0% Financial Sector/Private Bank 4.7% Independent Government Institution (i.e., Regulatory Agency, Central 4.4% Bank/oversight institution) Bilateral Agency 3.8% Multilateral Agency 3.6% Office of Parliamentarian 3.3% Office of Minister 2.2% Private Foundation 1.1% Office of the President, Prime Minister 0.5% Youth Group 0.5% Trade Union 0.3% Faith-Based Group 0.0% Judiciary Branch 0.0% Other 0.0% 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=366) Urban, rural, and social development 12.6% Other 12.6% Generalist (specialized in multiple sectors) 9.8% Education 8.5% Macroeconomics and fiscal management 7.7% Health, nutrition, and population 7.4% Governance 7.4% Finance and markets 5.7% Poverty 3.3% Environment and natural resources 3.0% Trade and competitiveness 3.0% Agriculture 2.7% Water 2.5% Climate Change 2.2% Social protection and labor 1.9% Public-private partnerships 1.9% Energy and extractives 1.9% Transport and ICT 1.9% Gender 1.6% Fragility, conflict and violence 1.4% Jobs 1.1% 57 World Bank Group Country Opinion Survey 2019: Bangladesh H. Background Information (continued) 3. Currently, do you professionally collaborate/work with the World Bank Percentage of Respondents Group (IBRD/IDA, IFC, MIGA, ICSID) in your country? (N=366) Yes 42.6% No 57.4% 4. If yes, which of the following agencies of the World Bank Group do you Percentage of Respondents primarily collaborate/ work with in Bangladesh? (Select only ONE response) (N=155) The World Bank (IBRD/IDA) 83.2% The International Finance Corporation (IFC) 16.1% The Multilateral Investment Guarantee Agency (MIGA) 0.6% International Centre for Settlement of Investment Disputes (ICSID) 0.0% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=159) Yes 37.7% No 62.3% 6. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Bangladesh? (Choose no more than TWO) (Responses Combined; N=361) Collaborate as part of my professional duties 38.5% Use World Bank Group reports/data 33.5% Engage in World Bank Group related/sponsored events/activities 30.5% Observer (i.e., follow in media, discuss in informal conversations, etc.) 28.3% Use World Bank Group website for information, data, research, etc. 28.3% Percentage of Respondents 7. What’s your gender? (N=366) Female 13.9% Male 86.1% Percentage of Respondents 8. What’s your age? (N=366) 25 and under 0.3% 26-35 6.3% 36-45 26.5% 46-55 34.4% 56 and above 32.5% Percentage of Respondents 9. Which best represents your geographic location? (N=366) Dhaka Division 84.2% Chittagong Division 5.2% Khulna Division 4.1% Rangpur Division 2.7% Sylhet Division 1.6% Barisal Division 1.4% Mymensingh Division 0.8% Rajshahi Division 0.0% 58 World Bank Group Country Opinion Survey 2019: Bangladesh Appendix B: Responses to All Questions by Stakeholder Groups14  Office of President/Prime Minister/Minister N=10  Office of Parliamentarian N=12  Employee of a Ministry/PMU/Consultant on WBG Project N=67  Local Government N=22  Bilateral/Multilateral Agency N=27  Private Sector/Financial Sector/Private Bank N=54  CSO N=53  Media N=50  Independent Government Institution N=16  Academia N=54 A. General Issues facing Bangladesh When you think about the future in Bangladesh, are you … ?* Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Very pessimistic 0.0% 0.0% 1.5% 0.0% 3.7% 1.9% 3.8% 6.0% 0.0% 1.9% Somewhat pessimistic 0.0% 8.3% 4.5% 4.5% 11.1% 9.3% 17.0% 22.0% 12.5% 13.0% Somewhat optimistic 20.0% 8.3% 29.9% 18.2% 51.9% 29.6% 37.7% 34.0% 37.5% 50.0% Very optimistic 70.0% 66.7% 62.7% 77.3% 33.3% 57.4% 37.7% 36.0% 50.0% 31.5% Not sure 10.0% 16.7% 1.5% 0.0% 0.0% 1.9% 3.8% 2.0% 0.0% 3.7% *Significantly different between stakeholder groups Do you think that economic opportunity for citizens in Bangladesh is … ? Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Increasing 100.0% 83.3% 98.5% 100.0% 92.6% 92.6% 81.1% 84.0% 86.7% 88.9% Decreasing 0.0% 16.7% 0.0% 0.0% 0.0% 3.7% 5.7% 4.0% 0.0% 5.6% Staying about the same 0.0% 0.0% 1.5% 0.0% 7.4% 3.7% 13.2% 12.0% 13.3% 5.6% 14 Only 365 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 59 World Bank Group Country Opinion Survey 2019: Bangladesh A. General Issues facing Bangladesh (continued) Listed below are a number of development priorities in Bangladesh. Please identify which of the following you consider the most important development priorities in Bangladesh. (Choose no more than THREE) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/Prime Office of PMU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Urban development* 30.0% 0.0% 13.4% 36.4% 14.8% 11.1% 15.1% 6.0% 6.3% 11.1% Public sector governance/reform* 30.0% 41.7% 46.3% 22.7% 48.1% 48.1% 39.6% 48.0% 68.8% 20.4% Water and sanitation 0.0% 0.0% 4.5% 4.5% 0.0% 1.9% 5.7% 6.0% 0.0% 1.9% Job creation/employment* 30.0% 41.7% 35.8% 50.0% 33.3% 29.6% 30.2% 60.0% 25.0% 25.9% Gender equity* 10.0% 0.0% 4.5% 4.5% 18.5% 0.0% 18.9% 12.0% 0.0% 3.7% Private sector development* 10.0% 8.3% 11.9% 18.2% 11.1% 25.9% 3.8% 6.0% 12.5% 7.4% Social protection 0.0% 0.0% 4.5% 0.0% 11.1% 3.7% 5.7% 0.0% 0.0% 5.6% Education* 80.0% 50.0% 41.8% 18.2% 7.4% 29.6% 24.5% 38.0% 31.3% 38.9% Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 1.9% 3.8% 2.0% 0.0% 0.0% Food security 0.0% 8.3% 1.5% 4.5% 0.0% 9.3% 5.7% 0.0% 6.3% 1.9% Energy 10.0% 0.0% 3.0% 4.5% 7.4% 3.7% 1.9% 6.0% 6.3% 13.0% Pollution 0.0% 0.0% 4.5% 9.1% 7.4% 1.9% 1.9% 6.0% 18.8% 5.6% Health 10.0% 8.3% 7.5% 9.1% 3.7% 3.7% 17.0% 6.0% 6.3% 9.3% Financial markets 0.0% 0.0% 1.5% 0.0% 0.0% 5.6% 3.8% 0.0% 6.3% 11.1% Anti-corruption* 30.0% 8.3% 32.8% 45.5% 14.8% 42.6% 41.5% 54.0% 25.0% 46.3% Natural resource management 0.0% 0.0% 10.4% 9.1% 3.7% 5.6% 7.5% 6.0% 0.0% 1.9% Economic growth 10.0% 0.0% 6.0% 4.5% 3.7% 9.3% 11.3% 4.0% 12.5% 11.1% Equality of opportunity 10.0% 8.3% 3.0% 9.1% 14.8% 11.1% 13.2% 8.0% 12.5% 14.8% Agriculture and rural development 0.0% 41.7% 14.9% 18.2% 7.4% 11.1% 11.3% 8.0% 0.0% 13.0% Trade and exports 0.0% 8.3% 6.0% 4.5% 3.7% 3.7% 3.8% 2.0% 0.0% 3.7% Transport 0.0% 8.3% 13.4% 9.1% 11.1% 9.3% 7.5% 6.0% 12.5% 5.6% Crime and violence 10.0% 0.0% 3.0% 0.0% 0.0% 5.6% 1.9% 4.0% 12.5% 9.3% Climate change* 0.0% 0.0% 4.5% 4.5% 22.2% 1.9% 13.2% 4.0% 0.0% 11.1% Poverty reduction* 20.0% 50.0% 14.9% 4.5% 22.2% 11.1% 7.5% 4.0% 6.3% 9.3% Judiciary reform 0.0% 0.0% 4.5% 4.5% 7.4% 7.4% 1.9% 2.0% 12.5% 5.6% Disaster risk management* 0.0% 0.0% 1.5% 0.0% 14.8% 0.0% 1.9% 0.0% 6.3% 3.7% Information and communications technology 10.0% 8.3% 1.5% 4.5% 7.4% 0.0% 0.0% 2.0% 6.3% 1.9% *Significantly different between stakeholder groups 60 World Bank Group Country Opinion Survey 2019: Bangladesh A. General Issues facing Bangladesh (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Bangladesh? (Choose no more than THREE) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/Prime Office of PMU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Trade and exports 10.0% 9.1% 16.4% 13.6% 3.7% 20.4% 11.3% 8.0% 0.0% 7.5% Anti-corruption 30.0% 18.2% 26.9% 27.3% 25.9% 38.9% 26.4% 52.0% 31.3% 28.3% Crime and violence 0.0% 9.1% 1.5% 9.1% 0.0% 3.7% 1.9% 0.0% 0.0% 5.7% Information and communications 0.0% 9.1% 0.0% 18.2% 0.0% 1.9% 5.7% 4.0% 6.3% 3.8% technology* Economic growth 20.0% 9.1% 31.3% 18.2% 29.6% 25.9% 22.6% 12.0% 31.3% 18.9% Equality of opportunity* 30.0% 27.3% 14.9% 0.0% 29.6% 11.1% 32.1% 38.0% 43.8% 26.4% Social protection 10.0% 18.2% 13.4% 9.1% 25.9% 11.1% 11.3% 14.0% 6.3% 11.3% Agriculture and rural development 30.0% 45.5% 41.8% 50.0% 18.5% 31.5% 30.2% 28.0% 12.5% 32.1% Climate change 0.0% 0.0% 3.0% 0.0% 3.7% 1.9% 11.3% 2.0% 6.3% 3.8% Transport 0.0% 0.0% 6.0% 13.6% 0.0% 3.7% 3.8% 12.0% 6.3% 1.9% Energy 0.0% 9.1% 3.0% 0.0% 7.4% 3.7% 1.9% 0.0% 6.3% 5.7% Judiciary reform 0.0% 9.1% 0.0% 0.0% 0.0% 1.9% 3.8% 4.0% 6.3% 1.9% Disaster risk management* 0.0% 18.2% 1.5% 4.5% 0.0% 1.9% 1.9% 0.0% 6.3% 1.9% Private sector development* 10.0% 9.1% 14.9% 4.5% 18.5% 35.2% 7.5% 8.0% 12.5% 13.2% Health 10.0% 9.1% 3.0% 0.0% 11.1% 3.7% 7.5% 12.0% 0.0% 7.5% Education 60.0% 27.3% 40.3% 31.8% 33.3% 29.6% 30.2% 36.0% 25.0% 43.4% Financial markets 10.0% 9.1% 0.0% 0.0% 7.4% 0.0% 1.9% 0.0% 0.0% 5.7% Water and sanitation 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 1.9% 2.0% 0.0% 1.9% Job creation/employment 20.0% 45.5% 38.8% 59.1% 44.4% 46.3% 32.1% 42.0% 43.8% 39.6% Public sector governance/reform 20.0% 9.1% 19.4% 22.7% 18.5% 18.5% 20.8% 12.0% 31.3% 18.9% Gender equity 0.0% 9.1% 4.5% 0.0% 14.8% 1.9% 13.2% 6.0% 6.3% 3.8% Global/regional integration* 20.0% 0.0% 0.0% 4.5% 0.0% 0.0% 1.9% 0.0% 0.0% 0.0% Food security 10.0% 0.0% 6.0% 4.5% 0.0% 3.7% 9.4% 8.0% 6.3% 7.5% Urban development 10.0% 0.0% 4.5% 9.1% 3.7% 1.9% 1.9% 0.0% 6.3% 0.0% Natural resource management 0.0% 0.0% 3.0% 0.0% 0.0% 0.0% 3.8% 0.0% 0.0% 5.7% Pollution 0.0% 0.0% 0.0% 0.0% 3.7% 1.9% 1.9% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 61 World Bank Group Country Opinion Survey 2019: Bangladesh A. General Issues facing Bangladesh (continued) When economic and/or social reform efforts fail or are slow to take place in Bangladesh, which of the following would you attribute this to? (Choose no more than TWO) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/Prime Office of PMU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Corruption 77.8% 58.3% 43.9% 59.1% 55.6% 66.7% 52.9% 60.0% 50.0% 63.0% Political pressures and obstacles* 44.4% 16.7% 24.2% 45.5% 33.3% 38.9% 33.3% 58.0% 31.3% 31.5% Poor coordination within the government 33.3% 8.3% 18.2% 18.2% 18.5% 27.8% 17.6% 14.0% 31.3% 20.4% Inadequate level of government 0.0% 0.0% 21.2% 13.6% 40.7% 25.9% 31.4% 22.0% 12.5% 31.5% accountability Inadequate level of capacity in the 22.2% 25.0% 13.6% 9.1% 22.2% 5.6% 13.7% 4.0% 18.8% 13.0% government Inadequate level of private sector 0.0% 16.7% 16.7% 13.6% 11.1% 7.4% 9.8% 6.0% 25.0% 3.7% participation Inadequate level of citizen/civil society 0.0% 16.7% 12.1% 0.0% 11.1% 3.7% 15.7% 2.0% 0.0% 9.3% participation Inadequate level of donor coordination* 0.0% 25.0% 7.6% 9.1% 0.0% 0.0% 5.9% 0.0% 12.5% 3.7% Reforms are not well thought out in light of 22.2% 16.7% 37.9% 22.7% 7.4% 18.5% 13.7% 30.0% 18.8% 22.2% country challenges* Other 0.0% 0.0% 3.0% 4.5% 0.0% 1.9% 2.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 62 World Bank Group Country Opinion Survey 2019: Bangladesh A. General Issues facing Bangladesh (continued) To what extent do you trust each of the following groups to do what is right? (1-To no degree at all, 10-To a very significant degree) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PMU/ Consultant on Local Multilateral Financial Sector/ Government Minister/Minister Parliamentarian WBG Project Government Agency Private Bank CSO Media Institution Academia N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The national government* 10 8.20 1.81 12 7.58 2.68 61 6.90 2.64 22 7.59 2.32 26 5.58 2.08 54 5.87 2.51 52 5.75 2.45 49 5.61 2.61 15 6.60 2.59 50 4.82 2.04 Bilateral organizations (e.g., DFID, JICA, GIZ, 9 5.78 1.30 11 6.73 2.24 62 6.85 1.74 21 7.57 1.66 26 6.92 1.67 54 6.50 2.05 49 6.53 1.98 49 6.67 2.18 15 7.00 1.85 50 6.16 2.22 USAID) The World Bank Group 9 5.33 1.58 12 5.75 2.38 63 6.81 1.93 22 7.00 2.47 26 6.58 1.88 53 6.26 2.16 52 6.46 2.24 49 6.22 2.32 14 6.86 1.83 48 6.25 2.12 The International Monetary Fund 8 5.25 1.91 10 5.60 3.20 56 6.04 1.93 20 6.85 2.06 23 6.48 2.09 50 5.76 2.25 46 6.22 2.38 47 5.26 2.41 14 6.79 2.46 46 5.80 2.24 UN 8 5.63 2.07 11 6.91 2.95 60 6.82 1.95 22 7.68 2.38 26 7.23 1.80 53 6.49 2.42 51 6.16 2.48 46 6.59 2.43 15 7.13 1.89 47 6.38 2.36 Multilateral and regional development banks 7 6.29 1.80 11 6.55 2.16 55 6.27 1.83 20 6.65 2.11 23 6.52 1.62 52 5.85 2.02 48 5.83 2.13 43 5.74 2.22 14 6.57 1.91 46 5.87 2.15 Central Bank* 10 7.50 1.84 12 6.25 2.22 58 6.76 2.00 22 7.91 1.69 23 6.30 1.69 54 6.24 1.87 52 6.17 2.21 48 6.02 2.22 15 7.13 1.92 47 5.15 2.13 International private sector 8 5.50 1.41 11 5.91 2.17 59 6.15 1.76 19 6.37 1.38 24 6.17 1.44 54 6.31 2.00 52 5.81 2.23 46 5.59 2.22 14 6.50 1.95 43 6.02 2.33 Domestic private sector 9 6.89 1.76 11 6.27 2.01 62 5.92 1.73 22 6.68 2.19 25 6.36 1.44 54 6.63 1.69 51 5.78 2.12 46 6.50 2.15 15 6.47 1.69 48 6.02 1.70 International civil society 8 5.63 1.06 12 5.75 1.60 60 5.82 1.79 20 5.90 2.34 25 7.00 1.50 54 5.61 2.33 52 6.79 2.00 49 5.88 2.39 15 6.07 1.83 45 6.18 2.11 Domestic civil society* 9 5.33 1.12 12 5.50 2.02 63 5.38 1.92 22 5.27 2.14 25 6.52 1.98 54 5.15 2.02 52 6.37 2.25 47 5.96 2.44 15 6.13 1.81 47 6.13 1.92 Domestic traditional media and their web 8 6.25 1.17 11 6.64 2.25 63 5.56 2.11 22 6.50 2.39 23 5.91 2.30 54 5.22 2.03 52 6.23 2.11 49 6.71 2.38 15 6.20 2.21 48 5.44 2.03 presence* International media and their web presence 8 6.88 1.13 11 6.27 1.85 62 6.58 2.01 21 6.33 2.27 23 6.39 2.15 54 5.93 2.12 52 6.58 1.91 49 6.90 1.95 15 6.73 1.98 48 6.27 2.30 Web based media 8 5.63 1.51 11 6.27 1.95 61 5.41 2.12 19 5.42 2.19 23 5.22 2.34 52 5.29 2.19 51 5.41 2.18 48 5.62 2.18 15 5.40 2.23 47 5.87 1.97 *Significantly different between stakeholder groups Please describe the direction Bangladesh is moving in, when considering … ? (1-Getting much worse, 5-Getting much better) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PMU/Consultant on Local Multilateral Financial Sector/ Government Minister/Minister Parliamentarian WBG Project Government Agency Private Bank CSO Media Institution Academia N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Human development 10 4.10 12 4.08 66 3.97 22 3.86 26 3.81 54 3.70 53 3.57 50 3.70 16 4.00 50 3.58 Equal opportunity for girls and 10 4.20 12 3.92 66 4.23 22 4.05 26 3.62 54 4.04 53 3.87 50 3.82 16 4.25 50 3.74 boys, men and women* Growing Bangladesh’s economy in a way that leads to jobs and 10 4.10 12 3.92 66 3.65 22 3.50 26 3.58 54 3.52 53 3.26 50 3.48 16 3.75 50 3.30 employment The gap between the rich and the 10 2.40 12 2.67 66 2.55 22 2.59 26 2.12 54 2.02 52 1.88 50 2.14 16 2.25 50 1.98 poor* Making government more effective* 10 4.20 12 4.08 66 3.47 22 3.64 26 2.88 54 3.06 53 2.89 50 2.86 15 3.33 50 2.56 Anti-corruption* 10 2.60 12 3.33 66 3.02 22 3.23 26 2.42 54 2.35 53 2.26 50 2.50 16 3.31 50 2.26 Attracting new sources of foreign 10 4.10 12 3.67 66 3.64 22 3.77 26 3.08 54 3.52 53 3.36 50 3.38 16 3.56 50 3.02 investment* *Significantly different between stakeholder groups 63 World Bank Group Country Opinion Survey 2019: Bangladesh A. General Issues facing Bangladesh (continued) Listed below are global challenges. Which do you think have the most serious impact on Bangladesh? (Choose no more than TWO) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/Prime Office of PMU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Jobs/employment 80.0% 41.7% 42.4% 59.1% 30.8% 41.5% 26.4% 40.0% 43.8% 40.0% Trade constraints 10.0% 8.3% 15.2% 13.6% 7.7% 20.8% 11.3% 16.0% 6.3% 14.0% Climate change 20.0% 25.0% 36.4% 45.5% 46.2% 41.5% 47.2% 50.0% 43.8% 38.0% Terrorism 10.0% 33.3% 7.6% 9.1% 7.7% 7.5% 5.7% 8.0% 18.8% 8.0% Migrants and refugees 50.0% 16.7% 39.4% 36.4% 26.9% 30.2% 26.4% 28.0% 18.8% 18.0% Technology based disruption 0.0% 0.0% 4.5% 9.1% 3.8% 9.4% 9.4% 12.0% 12.5% 14.0% Geo political uncertainty 10.0% 0.0% 7.6% 0.0% 3.8% 13.2% 17.0% 12.0% 18.8% 18.0% The gap between the rich and the poor 20.0% 41.7% 24.2% 22.7% 38.5% 24.5% 35.8% 26.0% 31.3% 34.0% Environmental degradation* 0.0% 16.7% 18.2% 4.5% 30.8% 7.5% 18.9% 2.0% 12.5% 12.0% Fragility in neighboring countries 0.0% 8.3% 3.0% 0.0% 3.8% 1.9% 1.9% 4.0% 0.0% 2.0% *Significantly different between stakeholder groups When thinking about development efforts in Bangladesh, do you think that civil society (e.g., NGOs, CBOs) should … ?* Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Engage significantly less 0.0% 0.0% 4.5% 18.2% 0.0% 13.2% 3.8% 6.0% 0.0% 12.0% Engage somewhat less 10.0% 25.0% 4.5% 13.6% 11.5% 9.4% 17.0% 6.0% 0.0% 2.0% Engage somewhat more 40.0% 50.0% 42.4% 50.0% 15.4% 22.6% 26.4% 46.0% 50.0% 24.0% Engage significantly more 10.0% 16.7% 36.4% 13.6% 50.0% 34.0% 47.2% 34.0% 43.8% 50.0% Engage at the same level it does currently 20.0% 0.0% 7.6% 4.5% 19.2% 15.1% 5.7% 6.0% 0.0% 8.0% Don't know 20.0% 8.3% 4.5% 0.0% 3.8% 5.7% 0.0% 2.0% 6.3% 4.0% *Significantly different between stakeholder groups To what extent do you trust domestic private sector to engage in public service delivery in Bangladesh? Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia To a very low degree 10.0% 16.7% 4.5% 18.2% 3.8% 3.8% 15.1% 12.0% 6.3% 4.1% To a somewhat low degree 60.0% 25.0% 39.4% 27.3% 50.0% 22.6% 32.1% 24.0% 43.8% 34.7% To a somewhat high degree 30.0% 50.0% 48.5% 31.8% 26.9% 47.2% 45.3% 50.0% 43.8% 49.0% To a very high degree 0.0% 0.0% 6.1% 22.7% 11.5% 20.8% 5.7% 10.0% 6.3% 10.2% Don't know 0.0% 8.3% 1.5% 0.0% 7.7% 5.7% 1.9% 4.0% 0.0% 2.0% 64 World Bank Group Country Opinion Survey 2019: Bangladesh A. General Issues facing Bangladesh (continued) To what extent do you trust international private sector to engage in public service delivery in Bangladesh? Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia To a very low degree 0.0% 25.0% 1.5% 9.1% 3.8% 11.3% 9.6% 8.0% 12.5% 10.0% To a somewhat low degree 40.0% 50.0% 34.8% 36.4% 30.8% 18.9% 32.7% 10.0% 18.8% 30.0% To a somewhat high degree 30.0% 16.7% 47.0% 27.3% 42.3% 47.2% 40.4% 56.0% 62.5% 44.0% To a very high degree 30.0% 8.3% 9.1% 13.6% 15.4% 18.9% 17.3% 18.0% 6.3% 12.0% Don't know 0.0% 0.0% 7.6% 13.6% 7.7% 3.8% 0.0% 8.0% 0.0% 4.0% B. Overall Attitudes toward the World Bank Group Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PMU/ Consultant on Local Multilateral Financial Sector/ Government Minister/Minister Parliamentarian WBG Project Government Agency Private Bank CSO Media Institution Academia N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World 10 6.00 2.16 12 6.67 2.64 66 7.83 1.79 22 6.55 2.58 25 7.04 1.74 53 6.66 2.27 53 6.04 2.46 50 7.10 2.15 16 6.63 1.63 50 6.02 2.32 Bank Group in Bangladesh?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PMU/ Consultant on Local Multilateral Financial Sector/ Government Minister/Minister Parliamentarian WBG Project Government Agency Private Bank CSO Media Institution Academia N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in 10 6.10 2.02 11 6.82 2.93 65 7.32 1.75 22 6.77 2.20 24 6.17 1.69 51 6.14 2.11 48 6.44 2.18 47 6.77 2.10 14 5.93 2.13 45 6.18 1.93 Bangladesh. (1-Not effective at all, 10-Very effective) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PMU/ Consultant on Local Multilateral Financial Sector/ Government Minister/Minister Parliamentarian WBG Project Government Agency Private Bank CSO Media Institution Academia N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help 10 6.00 1.63 11 6.91 2.88 66 6.67 1.96 21 6.86 2.29 24 6.38 1.95 48 6.06 1.99 46 6.11 2.02 42 7.29 1.92 15 6.20 1.47 44 6.16 1.95 Bangladesh solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 65 World Bank Group Country Opinion Survey 2019: Bangladesh B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Bangladesh, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Bangladesh? (Choose no more than THREE) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/Prime Office of PMU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Global/regional integration 10.0% 8.3% 10.6% 0.0% 7.7% 9.4% 7.5% 6.0% 12.5% 10.2% Pollution 20.0% 8.3% 6.1% 9.1% 7.7% 7.5% 7.5% 10.0% 0.0% 8.2% Health 20.0% 8.3% 21.2% 9.1% 3.8% 13.2% 15.1% 22.0% 12.5% 16.3% Private sector development* 0.0% 16.7% 15.2% 4.5% 19.2% 37.7% 13.2% 20.0% 18.8% 12.2% Education* 70.0% 16.7% 25.8% 27.3% 15.4% 30.2% 20.8% 40.0% 18.8% 38.8% Public sector governance/reform 20.0% 16.7% 25.8% 22.7% 42.3% 39.6% 28.3% 20.0% 37.5% 16.3% Energy 10.0% 0.0% 6.1% 4.5% 15.4% 9.4% 7.5% 4.0% 0.0% 6.1% Water and sanitation 10.0% 0.0% 6.1% 9.1% 3.8% 5.7% 3.8% 0.0% 6.3% 6.1% Job creation/employment 10.0% 41.7% 24.2% 27.3% 11.5% 20.8% 24.5% 30.0% 43.8% 16.3% Financial markets 10.0% 16.7% 1.5% 0.0% 7.7% 7.5% 1.9% 4.0% 12.5% 6.1% Social protection* 0.0% 16.7% 3.0% 0.0% 19.2% 5.7% 1.9% 4.0% 6.3% 4.1% Gender equity 0.0% 0.0% 4.5% 4.5% 15.4% 0.0% 9.4% 12.0% 6.3% 2.0% Food security 0.0% 0.0% 1.5% 0.0% 0.0% 0.0% 1.9% 0.0% 6.3% 2.0% Urban development 0.0% 0.0% 15.2% 22.7% 3.8% 13.2% 3.8% 4.0% 6.3% 16.3% Poverty reduction 20.0% 41.7% 30.3% 27.3% 26.9% 17.0% 35.8% 26.0% 25.0% 22.4% Disaster risk management 10.0% 16.7% 4.5% 9.1% 3.8% 1.9% 9.4% 6.0% 0.0% 6.1% Information and communications technology 0.0% 0.0% 6.1% 18.2% 0.0% 3.8% 3.8% 4.0% 12.5% 4.1% Crime and violence 0.0% 8.3% 0.0% 0.0% 0.0% 1.9% 1.9% 4.0% 0.0% 2.0% Natural resource management* 0.0% 16.7% 6.1% 4.5% 3.8% 1.9% 20.8% 4.0% 0.0% 6.1% Climate change 20.0% 0.0% 15.2% 13.6% 19.2% 7.5% 18.9% 20.0% 6.3% 16.3% Judiciary reform 0.0% 8.3% 1.5% 13.6% 3.8% 11.3% 0.0% 6.0% 6.3% 2.0% Economic growth* 20.0% 8.3% 3.0% 13.6% 11.5% 3.8% 13.2% 0.0% 0.0% 16.3% Equality of opportunity 0.0% 0.0% 3.0% 0.0% 3.8% 0.0% 11.3% 8.0% 0.0% 8.2% Transport* 0.0% 25.0% 22.7% 27.3% 23.1% 11.3% 7.5% 12.0% 25.0% 6.1% Agriculture and rural development 30.0% 16.7% 18.2% 4.5% 11.5% 13.2% 9.4% 8.0% 0.0% 20.4% Trade and exports 0.0% 0.0% 6.1% 0.0% 0.0% 1.9% 5.7% 8.0% 0.0% 6.1% Anti-corruption 20.0% 0.0% 16.7% 27.3% 19.2% 20.8% 13.2% 14.0% 25.0% 16.3% *Significantly different between stakeholder groups 66 World Bank Group Country Opinion Survey 2019: Bangladesh B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which a ctivity is of second greatest value in Bangladesh? Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent Greatest Value President/Prime Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Bringing together different groups of 30.0% 16.7% 10.6% 13.6% 15.4% 18.9% 15.1% 4.1% 6.3% 12.5% stakeholders Capacity development related to World Bank 30.0% 16.7% 27.3% 31.8% 7.7% 18.9% 17.0% 20.4% 18.8% 16.7% Group supported projects Technical assistance 10.0% 0.0% 13.6% 22.7% 11.5% 13.2% 20.8% 22.4% 37.5% 16.7% Policy advice, studies, analyses 0.0% 16.7% 4.5% 4.5% 11.5% 9.4% 7.5% 8.2% 6.3% 18.8% Financial resources 0.0% 16.7% 24.2% 22.7% 30.8% 26.4% 24.5% 14.3% 31.3% 18.8% Data and statistics 0.0% 8.3% 3.0% 4.5% 15.4% 0.0% 1.9% 8.2% 0.0% 2.1% Promoting knowledge sharing 20.0% 16.7% 3.0% 0.0% 0.0% 3.8% 5.7% 4.1% 0.0% 8.3% Implementation support 0.0% 8.3% 10.6% 0.0% 3.8% 3.8% 1.9% 6.1% 0.0% 0.0% Mobilizing third party financial resources 0.0% 0.0% 0.0% 0.0% 0.0% 1.9% 0.0% 0.0% 0.0% 0.0% Donor coordination 10.0% 0.0% 1.5% 0.0% 3.8% 3.8% 5.7% 10.2% 0.0% 4.2% Other 0.0% 0.0% 1.5% 0.0% 0.0% 0.0% 0.0% 2.0% 0.0% 2.1% Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent 2nd Greatest Value President/Prime Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Bringing together different groups of 0.0% 8.3% 13.6% 4.5% 4.0% 1.9% 9.4% 6.1% 12.5% 8.7% stakeholders Capacity development related to World Bank 0.0% 16.7% 10.6% 9.1% 12.0% 9.4% 7.5% 6.1% 6.3% 6.5% Group supported projects Technical assistance 20.0% 16.7% 13.6% 18.2% 28.0% 17.0% 18.9% 14.3% 18.8% 19.6% Policy advice, studies, analyses 10.0% 8.3% 6.1% 9.1% 8.0% 20.8% 18.9% 14.3% 18.8% 15.2% Financial resources 0.0% 41.7% 13.6% 18.2% 16.0% 15.1% 13.2% 8.2% 6.3% 19.6% Data and statistics 10.0% 8.3% 3.0% 4.5% 4.0% 3.8% 3.8% 10.2% 6.3% 15.2% Promoting knowledge sharing* 30.0% 0.0% 10.6% 4.5% 0.0% 5.7% 1.9% 4.1% 0.0% 6.5% Implementation support 20.0% 0.0% 16.7% 13.6% 8.0% 18.9% 13.2% 26.5% 6.3% 6.5% Mobilizing third party financial resources 0.0% 0.0% 6.1% 4.5% 8.0% 3.8% 1.9% 4.1% 12.5% 0.0% Donor coordination 10.0% 0.0% 6.1% 13.6% 12.0% 3.8% 11.3% 6.1% 12.5% 2.2% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 67 World Bank Group Country Opinion Survey 2019: Bangladesh B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Bangladesh? (Choose no more than TWO) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/Prime Office of PMU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Not sufficiently focused on sustainable results 30.0% 25.0% 20.3% 27.3% 11.5% 15.1% 17.0% 24.0% 12.5% 20.8% Not collaborating enough with partners such 10.0% 0.0% 3.1% 9.1% 34.6% 5.7% 7.5% 2.0% 6.3% 2.1% as bilaterals, multilaterals, trust funds, UN* Not collaborating enough with civil society* 10.0% 8.3% 6.3% 4.5% 11.5% 9.4% 28.3% 2.0% 6.3% 12.5% Inadequate World Bank Group’s staffing in 10.0% 8.3% 6.3% 18.2% 11.5% 5.7% 15.1% 4.0% 6.3% 16.7% Bangladesh Not enough public disclosure of its work 30.0% 0.0% 14.1% 9.1% 7.7% 24.5% 22.6% 20.0% 31.3% 10.4% Not willing to honestly criticize policies and 0.0% 8.3% 3.1% 13.6% 11.5% 7.5% 5.7% 22.0% 25.0% 20.8% reform efforts in the country* Staff too inaccessible 10.0% 8.3% 3.1% 9.1% 3.8% 1.9% 1.9% 2.0% 0.0% 8.3% Too influenced by developed countries 10.0% 25.0% 28.1% 27.3% 11.5% 32.1% 17.0% 34.0% 43.8% 18.8% World Bank Group’s processes too slow and 20.0% 33.3% 34.4% 31.8% 3.8% 15.1% 17.0% 18.0% 12.5% 14.6% complex* Not collaborating enough with private sector* 10.0% 0.0% 6.3% 0.0% 11.5% 24.5% 15.1% 6.0% 6.3% 6.3% Not aligned with country priorities 20.0% 8.3% 10.9% 4.5% 11.5% 18.9% 5.7% 8.0% 25.0% 8.3% Not adequately sensitive to political/social 20.0% 25.0% 18.8% 4.5% 15.4% 7.5% 11.3% 16.0% 6.3% 20.8% realities in Bangladesh Not adequately flexible* 0.0% 25.0% 25.0% 4.5% 3.8% 7.5% 7.5% 8.0% 12.5% 6.3% Arrogant in its approach* 0.0% 25.0% 1.6% 4.5% 7.7% 5.7% 1.9% 2.0% 0.0% 2.1% Other 0.0% 0.0% 4.7% 0.0% 3.8% 1.9% 0.0% 2.0% 0.0% 2.1% Don’t know 10.0% 0.0% 1.6% 13.6% 11.5% 1.9% 9.4% 14.0% 0.0% 8.3% *Significantly different between stakeholder groups To what extent do you believe that the World Bank Group’s work and support help the poorest in Bangladesh? (Select only ONE response) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia To a fully sufficient degree 0.0% 0.0% 7.6% 4.5% 0.0% 7.5% 7.5% 10.0% 0.0% 4.1% To a somewhat sufficient degree 30.0% 58.3% 48.5% 63.6% 46.2% 35.8% 41.5% 48.0% 37.5% 42.9% To a somewhat insufficient degree 50.0% 25.0% 33.3% 13.6% 34.6% 39.6% 34.0% 26.0% 31.3% 36.7% To a very insufficient degree 10.0% 16.7% 7.6% 9.1% 11.5% 11.3% 9.4% 14.0% 25.0% 6.1% Don't know 10.0% 0.0% 3.0% 9.1% 7.7% 5.7% 7.5% 2.0% 6.3% 10.2% 68 World Bank Group Country Opinion Survey 2019: Bangladesh B. Overall Attitudes toward the World Bank Group (continued) From your perspective, which of the following best describes the World Bank Group’s current emphasis on investing in human ca pital (e.g., education, health, social protection)?* Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Increased its emphasis recently 30.0% 50.0% 21.2% 13.6% 19.2% 26.4% 34.0% 18.0% 12.5% 41.7% Decreased its emphasis recently 0.0% 33.3% 22.7% 31.8% 7.7% 22.6% 18.9% 22.0% 18.8% 8.3% Emphasis has remained pretty consistent over 20.0% 8.3% 34.8% 27.3% 57.7% 28.3% 28.3% 28.0% 43.8% 33.3% time Don't know 50.0% 8.3% 21.2% 27.3% 15.4% 22.6% 18.9% 32.0% 25.0% 16.7% *Significantly different between stakeholder groups In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/Prime Office of PMU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Local government* 50.0% 75.0% 60.6% 86.4% 30.8% 47.2% 32.1% 32.0% 50.0% 37.5% Private sector* 30.0% 16.7% 39.4% 18.2% 34.6% 64.2% 26.4% 40.0% 12.5% 22.9% Youth/university groups 0.0% 25.0% 13.6% 13.6% 7.7% 18.9% 13.2% 22.0% 37.5% 31.3% Beneficiaries 20.0% 25.0% 36.4% 31.8% 15.4% 18.9% 24.5% 24.0% 31.3% 14.6% Donor community* 0.0% 8.3% 7.6% 4.5% 38.5% 0.0% 13.2% 2.0% 0.0% 0.0% NGOs/Community Based Organizations* 10.0% 0.0% 10.6% 13.6% 26.9% 15.1% 43.4% 18.0% 25.0% 8.3% Media* 40.0% 8.3% 3.0% 0.0% 3.8% 5.7% 9.4% 38.0% 0.0% 12.5% Foundations 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 7.5% 0.0% 6.3% 0.0% Parliament* 0.0% 33.3% 6.1% 31.8% 11.5% 7.5% 5.7% 2.0% 0.0% 4.2% Academia/think tanks/research institutes* 10.0% 8.3% 9.1% 0.0% 15.4% 15.1% 18.9% 14.0% 37.5% 58.3% Other* 0.0% 0.0% 0.0% 0.0% 11.5% 0.0% 0.0% 2.0% 0.0% 2.1% Don’t know* 20.0% 0.0% 3.0% 0.0% 0.0% 0.0% 1.9% 2.0% 0.0% 2.1% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group’s work in Bangladesh? (1-Strongly disagree, 10-Strongly agree) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PMU/ Consultant on Local Multilateral Financial Sector/ Government Minister/Minister Parliamentarian WBG Project Government Agency Private Bank CSO Media Institution Academia N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 10 6.50 1.27 10 3.90 2.28 66 6.86 1.73 22 6.91 2.04 26 6.54 1.88 53 6.09 1.96 51 6.27 2.04 48 6.42 2.01 16 6.38 1.82 46 6.52 1.93 relevant role in development in Bangladesh* The World Bank Group’s work is aligned with what I consider the development priorities for 10 6.30 1.77 9 3.44 1.88 66 6.45 1.88 22 6.32 1.99 26 6.54 1.79 51 5.75 1.83 47 6.02 2.15 46 5.91 2.03 15 5.93 1.62 46 6.30 1.71 Bangladesh* *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2019: Bangladesh B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Bangladesh, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PMU/ Consultant on Local Multilateral Financial Sector/ Government Minister/Minister Parliamentarian WBG Project Government Agency Private Bank CSO Media Institution Academia N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs 9 6.00 1.73 10 4.30 2.06 63 6.19 1.79 19 6.32 1.67 23 6.35 1.77 50 5.64 1.76 47 6.00 2.01 47 5.60 1.65 15 5.73 1.67 40 6.15 1.63 Flexibility (in terms of the institution’s products 10 6.00 1.70 9 3.89 2.03 62 5.56 1.57 18 6.22 1.70 20 5.70 1.92 48 5.15 1.90 44 5.52 2.14 46 5.15 1.94 16 5.75 1.53 40 5.88 1.64 and services) Flexibility (in terms of changing country 10 6.30 1.34 12 4.75 1.96 63 5.89 1.74 19 6.11 1.49 21 5.71 1.59 51 5.14 2.19 45 5.78 1.91 44 5.32 1.94 15 5.80 1.70 39 5.77 1.68 circumstances) Being inclusive* 10 6.00 1.63 11 4.27 1.74 64 6.23 1.68 19 6.37 1.77 22 5.27 1.80 51 5.63 2.15 48 5.71 2.23 46 5.39 2.02 15 5.27 1.53 43 6.21 1.75 Openness (sharing data and other information)* 10 5.50 1.51 10 4.40 2.07 65 6.51 2.21 19 6.79 1.44 25 5.68 2.21 50 5.68 2.22 49 6.29 2.47 48 5.44 2.23 16 5.56 1.93 42 6.17 1.96 Collaboration with the Government 10 5.90 1.37 11 5.27 2.83 64 6.77 1.94 21 6.95 1.56 26 6.77 1.80 51 6.41 1.87 51 7.00 1.73 48 6.79 2.02 16 5.94 1.88 43 6.70 1.83 The speed in which it gets things accomplished 10 6.00 1.33 10 4.90 1.37 62 6.35 1.84 19 7.11 1.82 23 5.74 1.81 49 5.45 2.26 48 5.96 2.15 46 6.35 1.96 16 6.13 1.89 41 5.88 1.71 on the ground* Helping to bring discipline/effective supervision 10 6.00 1.56 9 5.67 1.50 63 6.70 1.96 20 6.70 1.81 23 5.65 1.92 50 6.34 1.92 47 6.21 1.99 47 6.21 1.98 16 6.19 1.83 38 5.95 1.69 to implementation of investment projects Collaboration with civil society 8 5.88 1.55 12 5.75 1.86 60 6.35 1.83 19 7.05 1.27 20 5.00 2.08 48 6.00 1.65 49 5.59 2.47 48 6.00 2.02 15 5.80 1.93 44 5.93 1.53 Staff accessibility 9 5.56 1.74 10 4.60 1.96 61 6.43 1.82 19 5.79 1.69 24 5.67 2.14 45 5.40 2.14 44 5.61 2.49 42 5.38 1.81 14 5.14 1.83 37 5.51 1.74 Collaboration with other donors and 9 5.89 1.05 10 5.50 2.12 63 6.75 1.63 21 6.81 1.72 26 5.65 1.87 47 6.62 1.88 46 6.74 1.89 41 6.37 1.80 13 5.54 1.85 37 6.30 1.49 development partners* Collaboration with the private sector 9 5.89 1.36 12 4.92 1.56 62 6.26 1.82 21 6.62 1.50 18 5.89 1.60 47 5.53 2.21 47 6.34 2.01 45 5.73 1.97 16 5.56 1.93 42 6.19 1.67 Straightforwardness and honesty* 8 6.25 1.49 11 5.09 2.02 63 7.19 2.01 20 7.05 1.76 24 6.38 2.08 49 6.18 2.32 47 6.36 2.33 45 6.27 2.11 15 5.93 1.49 41 6.66 1.78 Treating clients and stakeholders in Bangladesh 8 6.50 1.51 9 4.89 2.03 64 6.81 2.04 20 6.90 1.80 20 6.25 2.53 50 6.34 2.04 47 6.49 2.25 48 6.35 2.12 15 5.73 1.83 38 6.37 1.82 with respect Being a long-term partner 9 6.67 1.12 9 5.89 2.76 64 7.69 1.78 21 6.95 1.88 23 6.78 2.32 51 7.00 2.03 48 7.19 1.72 47 7.04 2.11 15 6.40 1.59 42 7.02 1.94 *Significantly different between stakeholder groups 70 World Bank Group Country Opinion Survey 2019: Bangladesh C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Bangladesh? (1-Not effective at all, 10- Very effective) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PMU/ Consultant on Local Multilateral Financial Sector/ Government Minister/Minister Parliamentarian WBG Project Government Agency Private Bank CSO Media Institution Academia N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Social protection 8 6.50 1.51 11 5.00 1.73 51 6.47 1.89 16 6.69 1.89 18 6.06 1.51 35 5.31 2.25 36 6.50 1.94 38 6.39 2.27 10 5.60 2.41 35 6.23 1.80 Gender equity* 8 6.38 1.69 11 4.64 1.43 57 7.33 1.68 16 7.38 1.54 22 6.59 1.56 38 6.53 1.87 41 6.68 1.86 44 6.84 1.86 12 6.50 1.68 37 6.30 1.85 Private sector development* 6 6.50 1.64 9 3.89 1.54 52 6.33 1.92 20 7.10 1.45 21 6.24 1.45 46 5.59 2.17 38 6.13 1.93 45 6.00 1.81 13 6.00 1.96 39 6.46 1.79 Education* 7 6.14 0.90 11 4.91 1.97 61 7.05 1.76 19 6.89 1.10 22 7.05 1.59 43 6.02 2.08 41 6.63 1.64 46 6.85 1.80 15 6.73 1.75 44 6.52 1.79 Public sector governance/reform* 8 6.13 1.55 10 5.10 1.85 62 6.52 1.78 19 6.95 1.58 22 6.77 1.77 43 5.86 1.89 39 6.41 1.76 44 6.36 1.98 11 6.73 1.62 38 5.58 2.10 Global/regional integration 6 7.00 1.79 6 5.17 1.72 53 6.23 1.83 17 6.76 1.60 15 6.60 1.40 42 5.93 1.85 32 6.19 1.73 37 6.59 1.89 11 6.09 1.45 34 6.41 1.48 Food security 9 6.67 1.66 12 4.92 1.83 58 6.59 1.88 15 6.33 1.54 11 6.55 1.51 41 5.56 2.10 38 6.32 1.86 38 6.08 1.50 12 6.67 1.44 33 6.18 1.45 Urban development* 6 5.33 1.51 12 4.83 1.90 60 6.68 1.86 18 7.28 1.53 17 6.41 1.28 43 6.02 1.95 36 6.39 1.84 41 6.61 1.82 13 6.15 1.68 33 6.36 1.73 Energy* 7 5.71 1.50 11 4.27 2.28 53 6.30 1.84 19 7.05 1.43 18 6.78 1.31 42 5.67 1.91 36 6.50 2.12 37 6.03 1.76 11 6.55 1.51 35 6.46 1.79 Water and sanitation 8 6.25 1.49 10 5.30 2.00 58 6.74 1.72 20 7.00 1.17 16 6.31 1.58 42 6.02 2.04 37 6.54 2.10 41 6.54 2.06 12 6.42 1.78 38 6.55 1.50 Pollution 9 5.89 0.60 10 4.40 1.35 52 6.10 2.11 18 6.33 1.68 12 5.25 2.01 41 5.71 2.19 33 5.79 2.09 39 6.21 1.81 11 6.27 1.68 37 6.00 1.92 Job creation/employment* 9 6.22 0.97 11 4.55 1.21 56 6.21 2.07 17 6.47 1.28 19 6.47 1.61 41 5.24 2.14 41 5.85 2.19 43 5.81 1.86 13 6.15 1.07 32 5.34 2.16 Health* 7 6.00 1.53 12 4.92 1.24 57 6.56 1.76 19 6.79 1.40 21 7.14 1.68 40 5.88 2.26 39 6.54 1.78 43 6.49 1.88 11 6.82 1.54 36 6.61 1.86 Financial markets 7 6.71 0.76 10 5.50 1.27 44 6.30 1.88 17 6.47 1.55 19 6.53 1.50 43 6.00 2.25 35 6.37 2.13 39 5.74 1.94 12 5.58 1.83 33 6.00 2.18 Transport 7 6.00 1.53 9 5.33 1.41 60 6.65 1.82 21 6.86 1.20 21 6.86 1.35 44 5.95 2.21 41 6.73 2.12 46 6.50 2.17 15 7.20 1.57 34 6.68 1.92 Agriculture and rural development 9 6.44 1.24 10 5.30 1.77 59 6.61 2.01 21 6.81 1.63 15 6.53 1.13 45 6.09 1.81 39 6.72 1.99 44 6.25 2.00 15 6.27 1.58 36 6.89 1.65 Trade and exports* 5 6.80 1.10 10 4.90 1.20 45 5.82 1.91 16 6.75 1.81 15 6.87 1.30 43 5.72 2.03 33 6.52 2.15 38 5.76 1.79 11 5.73 1.35 31 6.71 2.00 Natural resource management 5 7.00 1.87 7 4.14 1.95 49 5.76 1.80 13 5.92 1.89 13 6.15 1.35 38 5.53 1.83 31 6.10 2.27 35 5.29 1.98 11 5.55 2.07 31 5.94 1.65 Climate change 8 7.13 1.13 11 5.36 1.50 58 6.40 1.79 18 6.83 1.95 18 6.56 1.89 38 6.24 2.26 38 6.24 1.91 44 6.36 1.86 11 6.36 1.75 37 6.43 1.98 Poverty reduction* 9 6.44 1.42 12 4.67 1.97 62 6.98 1.67 20 7.00 1.92 20 6.95 1.32 46 5.85 1.86 41 6.46 1.80 47 6.70 2.07 14 6.43 1.51 38 6.76 2.05 Anti-corruption 8 5.88 1.36 8 4.38 2.07 49 5.90 2.26 19 6.53 2.12 13 5.46 1.94 40 4.88 2.16 34 6.15 2.45 41 5.32 1.96 10 5.90 1.60 32 5.06 2.24 Judiciary reform 8 5.88 1.25 8 4.25 1.39 43 5.53 2.11 17 6.29 2.05 10 5.00 1.83 37 4.59 1.89 28 5.43 2.20 35 4.69 2.17 10 5.70 1.57 30 5.07 2.23 Economic growth* 8 6.13 1.25 11 5.00 1.73 58 6.67 1.72 19 6.63 1.74 21 7.00 1.34 46 5.74 2.04 41 6.66 1.96 44 6.34 1.77 12 6.42 1.38 39 6.90 1.59 Disaster risk management 8 6.13 0.99 9 5.11 2.15 57 6.61 1.75 19 6.26 1.97 19 6.95 1.62 38 5.76 2.03 35 6.63 2.13 42 6.38 1.87 12 6.33 1.30 34 6.47 1.71 Equality of opportunity 8 5.25 1.04 9 5.56 1.13 50 6.48 1.88 18 6.72 1.81 16 6.50 1.59 38 5.66 1.99 36 6.42 2.02 38 6.45 1.74 12 5.83 1.59 34 6.29 1.70 Information and communications technology 7 6.29 0.76 11 5.45 1.64 50 6.46 1.98 18 6.72 1.93 15 6.60 1.60 40 5.98 2.03 36 6.75 1.81 36 6.25 1.63 12 6.58 1.56 33 6.18 1.81 Response to Rohingya refugee crisis 8 6.13 2.03 10 5.60 3.57 58 6.79 2.25 19 6.63 1.83 23 6.91 1.24 38 5.84 2.26 41 6.34 1.93 44 7.02 1.85 12 6.25 2.09 37 6.43 2.12 *Significantly different between stakeholder groups Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PMU/ Consultant on Local Multilateral Financial Sector/ Government Minister/Minister Parliamentarian WBG Project Government Agency Private Bank CSO Media Institution Academia N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in 10 6.10 1.45 11 3.82 1.78 65 6.66 1.81 21 6.52 1.72 24 6.83 1.55 51 6.12 1.77 50 6.26 1.85 46 6.39 1.75 16 6.00 1.83 45 6.09 1.65 Bangladesh?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 71 World Bank Group Country Opinion Survey 2019: Bangladesh C. World Bank Group’s Effectiveness and Results (continued) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PMU/ Consultant on Local Multilateral Financial Sector/ Government Minister/Minister Parliamentarian WBG Project Government Agency Private Bank CSO Media Institution Academia N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group influence the development agenda in 10 6.00 1.33 11 4.00 2.32 65 6.38 1.74 21 6.52 1.50 25 6.36 1.55 51 6.16 1.96 48 6.27 1.61 47 6.47 1.76 16 6.13 2.09 44 6.02 1.86 Bangladesh?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group in Bangladesh? (1- Strongly disagree, 10- Strongly agree) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PMU/ Consultant on Local Multilateral Financial Sector/ Government Minister/Minister Parliamentarian WBG Project Government Agency Private Bank CSO Media Institution Academia N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments 9 6.33 1.73 11 4.55 2.30 63 6.11 1.89 20 6.60 1.82 22 6.27 1.64 51 5.80 2.29 49 5.84 1.93 48 5.81 1.89 15 5.60 1.40 41 6.20 1.44 meet the needs of Bangladesh The World Bank Group meets Bangladesh’s 9 5.89 1.45 9 3.89 2.09 63 5.94 1.84 19 6.53 1.98 23 6.52 1.53 50 6.00 2.30 48 6.27 2.09 46 6.11 1.90 16 5.81 1.83 45 6.16 1.87 needs for knowledge services As part of IDA18, the World Bank Group has expanded (or developed) a number of financial instruments to respond to challenges in IDA countries. In general, how familiar are you with these new or expanded financial instruments in Bangladesh? Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Very familiar 0.0% 8.3% 4.5% 0.0% 7.7% 0.0% 3.8% 8.0% 0.0% 4.2% Somewhat familiar 40.0% 41.7% 40.9% 33.3% 19.2% 34.0% 22.6% 40.0% 31.3% 31.3% Somewhat unfamiliar 10.0% 25.0% 21.2% 9.5% 26.9% 17.0% 20.8% 18.0% 37.5% 18.8% Very unfamiliar 20.0% 8.3% 18.2% 19.0% 34.6% 26.4% 13.2% 18.0% 25.0% 20.8% Don’t know 30.0% 16.7% 15.2% 38.1% 11.5% 22.6% 39.6% 16.0% 6.3% 25.0% How effectively does the World Bank Group support Bangladesh’s efforts … ? (1-Not effectively at all, 10- Very effectively) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PMU/ Consultant on Local Multilateral Financial Sector/ Government Minister/Minister Parliamentarian WBG Project Government Agency Private Bank CSO Media Institution Academia N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To build stronger domestic resource 7 6.14 0.38 10 5.20 2.57 54 6.07 1.95 20 6.80 1.58 21 6.33 1.49 47 5.87 1.88 41 5.93 2.15 40 5.88 1.91 13 6.15 1.73 39 5.82 1.88 mobilization systems in the Government To develop better and stronger data collection/analytics systems within the 6 5.33 0.52 9 5.11 1.83 60 6.35 1.92 19 6.58 1.84 23 6.43 1.41 50 6.06 1.93 44 6.39 1.79 41 5.98 2.03 14 6.14 1.70 41 5.83 1.86 Government To strengthen the country’s crisis preparedness 5 6.20 1.30 9 4.67 1.80 60 6.23 1.77 19 6.63 1.67 19 6.63 1.57 47 5.51 1.93 44 5.68 2.23 45 5.60 1.59 14 5.93 1.86 39 5.72 1.81 To identify and monitor risks 5 5.40 1.14 8 5.25 1.67 57 6.39 1.72 18 6.83 1.69 19 6.42 1.74 49 5.84 1.94 41 6.51 1.94 42 5.86 1.86 13 5.77 1.69 35 5.97 1.51 72 World Bank Group Country Opinion Survey 2019: Bangladesh C. World Bank Group’s Effectiveness and Results (continued) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PMU/ Consultant on Local Multilateral Financial Sector/ Government Minister/Minister Parliamentarian WBG Project Government Agency Private Bank CSO Media Institution Academia N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How effectively does the World Bank Group’s SCD and CPF activities support Bangladesh’s 1 6.00 . 6 7.00 2.53 34 6.62 1.48 8 6.25 1.83 10 6.40 1.43 15 5.87 2.50 17 6.71 2.09 19 6.37 1.80 4 5.50 1.29 16 5.75 1.61 efforts to manage crisis related risks? (1-Not effectively at all, 10- Very effectively) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Weekly 0.0% 0.0% 13.6% 0.0% 11.5% 0.0% 7.5% 18.0% 12.5% 8.5% Monthly 20.0% 16.7% 24.2% 9.1% 19.2% 13.2% 9.4% 28.0% 12.5% 8.5% A few times a year 10.0% 33.3% 43.9% 31.8% 61.5% 58.5% 56.6% 40.0% 56.3% 44.7% Rarely 50.0% 50.0% 18.2% 50.0% 3.8% 20.8% 18.9% 14.0% 18.8% 25.5% Never 20.0% 0.0% 0.0% 9.1% 3.8% 7.5% 7.5% 0.0% 0.0% 12.8% *Significantly different between stakeholder groups In Bangladesh, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PMU/ Consultant on Local Multilateral Financial Sector/ Government Minister/Minister Parliamentarian WBG Project Government Agency Private Bank CSO Media Institution Academia N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 9 5.67 1.12 10 5.10 0.99 60 6.37 1.84 17 6.41 1.62 23 6.87 1.63 50 5.74 2.16 43 6.26 1.69 44 6.11 1.70 13 6.23 1.83 39 6.64 1.72 Include appropriate level of stakeholder 9 5.78 1.39 10 5.10 1.79 60 6.45 1.80 18 6.33 1.53 20 5.90 1.80 50 5.94 1.99 44 6.02 2.01 45 6.24 1.90 14 5.43 1.74 34 6.79 1.61 involvement during preparation Lead to practical solutions 8 5.25 1.49 11 5.27 1.79 63 6.52 1.95 20 6.30 1.38 25 6.52 1.58 50 5.60 2.09 44 6.09 1.97 45 5.98 1.88 15 6.07 1.62 38 6.71 1.54 Are source of relevant information on global 6 6.17 1.47 10 5.70 2.16 60 7.20 1.80 18 6.56 1.54 24 7.21 1.59 51 6.69 1.98 42 6.69 1.97 47 6.74 1.76 16 6.56 2.25 38 6.92 1.60 good practices Are adequately disseminated* 7 6.00 1.16 11 5.09 1.81 62 6.69 1.86 19 6.11 1.63 22 6.77 1.69 50 5.74 1.90 43 6.47 1.78 48 5.92 1.80 15 5.80 2.08 38 6.61 1.52 Are translated enough into local language 7 5.71 1.80 11 4.55 1.81 57 5.63 1.93 17 5.29 1.40 14 5.86 2.14 45 5.33 2.23 33 5.36 1.88 46 5.61 2.12 15 4.93 2.31 34 5.88 2.11 Are adaptable to Bangladesh’s specific development challenges and country 8 6.38 1.06 11 5.73 1.85 62 6.52 1.89 18 5.83 1.15 24 6.38 1.81 50 5.66 1.91 40 6.35 1.67 46 5.96 1.83 16 5.63 2.00 40 6.63 1.74 circumstances *Significantly different between stakeholder groups 73 World Bank Group Country Opinion Survey 2019: Bangladesh D. The World Bank Group’s Knowledge Work and Activities (continued) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PMU/ Consultant on Local Multilateral Financial Sector/ Government Minister/Minister Parliamentarian WBG Project Government Agency Private Bank CSO Media Institution Academia N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work 8 6.38 1.06 12 5.50 2.07 63 6.63 1.74 20 6.80 1.61 26 6.58 1.36 50 6.02 1.93 49 6.22 1.87 46 6.70 1.66 16 6.37 1.82 43 6.35 1.56 and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 8 6.50 1.07 11 6.27 1.68 64 7.06 1.83 21 6.90 1.51 25 7.12 1.36 49 6.61 2.01 46 6.93 1.60 43 6.81 1.76 14 7.07 1.44 43 6.98 1.55 activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1- Strongly disagree, 10- Strongly agree) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PMU/ Consultant on Local Multilateral Financial Sector/ Government Minister/Minister Parliamentarian WBG Project Government Agency Private Bank CSO Media Institution Academia N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds 9 5.67 2.00 12 5.17 1.90 64 6.44 2.25 17 6.41 2.29 18 5.94 1.73 40 5.85 2.17 39 5.67 2.02 44 5.16 1.99 14 5.71 1.82 37 6.19 1.82 promptly The World Bank Group effectively monitors and 10 6.50 2.17 12 5.42 2.23 66 7.24 1.64 20 7.10 1.71 23 6.22 1.73 48 6.71 1.71 46 6.78 1.99 45 6.98 1.97 16 6.25 1.77 42 7.07 1.81 evaluates the projects and programs it supports The World Bank Group’s approvals and reviews 8 5.87 1.81 10 5.10 1.85 66 6.52 2.05 21 7.14 1.59 19 6.16 1.68 47 6.17 2.06 40 6.60 1.85 43 6.49 1.82 15 5.93 1.94 40 6.75 1.71 are done in a timely fashion The World Bank Group’s Environmental and Social Framework requirements are 9 6.44 1.67 10 5.00 2.31 64 6.88 2.06 21 7.33 1.56 20 6.65 1.69 47 6.28 1.91 42 6.50 1.53 46 6.26 1.90 13 5.85 1.86 36 7.06 1.59 reasonable* The World Bank Group’s conditions on its 10 5.80 1.75 10 4.40 1.71 63 6.29 2.31 20 5.65 1.76 17 6.59 2.00 49 5.04 2.28 41 5.90 1.84 46 5.33 2.23 13 5.31 2.36 38 6.74 1.62 lending are reasonable* The World Bank Group takes decisions quickly 9 5.22 1.30 11 4.91 2.07 65 6.25 2.04 21 6.57 1.66 17 6.35 1.58 47 5.28 2.09 40 5.42 2.04 45 5.82 1.95 14 5.36 2.17 36 6.03 1.65 in Bangladesh* Working with the World Bank Group increases 9 5.67 1.12 11 6.64 2.06 65 7.29 1.86 22 6.95 1.62 23 6.74 1.48 52 6.56 2.14 47 6.57 2.00 48 6.96 2.02 16 6.25 2.49 42 6.71 1.83 Bangladesh’s institutional capacity Where country systems are adequate, the World Bank Group makes appropriate use of 8 6.75 1.49 11 4.91 2.12 65 6.83 1.95 20 7.05 1.73 16 6.88 1.96 44 6.30 2.08 41 6.29 2.14 42 6.05 2.12 14 6.50 2.38 35 6.74 1.56 them *Significantly different between stakeholder groups 74 World Bank Group Country Opinion Survey 2019: Bangladesh E. Working with the World Bank Group (continued) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PMU/ Consultant on Local Multilateral Financial Sector/ Government Minister/Minister Parliamentarian WBG Project Government Agency Private Bank CSO Media Institution Academia N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the donor community is doing enough to support the 7 6.14 1.35 11 4.91 2.39 59 6.36 2.13 22 6.27 2.10 26 7.38 1.72 47 5.68 2.40 50 6.04 1.81 48 6.27 2.08 15 5.93 2.25 44 5.93 2.26 government’s efforts related to refugees in Bangladesh? (1-To no degree at all, 10-To a very significant degree) In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to the refugee crisis in Bangladesh? (Choose no more than TWO) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/Prime Office of PMU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Macro issues* 20.0% 8.3% 3.0% 13.6% 7.7% 5.7% 1.9% 0.0% 18.8% 2.1% Disaster risk preparedness 30.0% 16.7% 16.7% 27.3% 30.8% 20.8% 32.1% 34.0% 37.5% 34.0% Supporting poor and marginalized local host 30.0% 16.7% 34.8% 22.7% 23.1% 39.6% 43.4% 40.0% 31.3% 25.5% communities Public services 0.0% 25.0% 13.6% 22.7% 19.2% 5.7% 13.2% 10.0% 18.8% 6.4% Social cohesion 10.0% 25.0% 9.1% 9.1% 7.7% 17.0% 7.5% 18.0% 6.3% 23.4% Health 10.0% 33.3% 36.4% 18.2% 23.1% 28.3% 26.4% 40.0% 18.8% 38.3% Education 20.0% 25.0% 19.7% 13.6% 34.6% 20.8% 11.3% 24.0% 18.8% 17.0% Jobs 30.0% 25.0% 10.6% 36.4% 11.5% 13.2% 24.5% 14.0% 25.0% 10.6% Infrastructure 10.0% 16.7% 37.9% 22.7% 30.8% 34.0% 30.2% 14.0% 25.0% 19.1% Other 10.0% 8.3% 4.5% 4.5% 3.8% 9.4% 1.9% 2.0% 0.0% 10.6% Don’t know 10.0% 0.0% 6.1% 4.5% 3.8% 1.9% 1.9% 2.0% 0.0% 4.3% *Significantly different between stakeholder groups 75 World Bank Group Country Opinion Survey 2019: Bangladesh F. The Future Role of the World Bank Group in Bangladesh Which of the following SHOULD the World Bank Group do to make itself of greater value in Bangladesh? (Choose no more than TWO) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/Prime Office of PMU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Ensure greater selectivity in its work 20.0% 0.0% 13.6% 31.8% 3.8% 9.4% 9.6% 20.0% 12.5% 12.5% Provide more adequate data/knowledge/statistics/figures on 20.0% 33.3% 7.6% 18.2% 7.7% 17.0% 9.6% 20.0% 6.3% 16.7% Bangladesh’s economy Engage more effectively with civil society* 10.0% 8.3% 3.0% 0.0% 23.1% 9.4% 44.2% 8.0% 6.3% 20.8% Engage more directly with beneficiaries 0.0% 8.3% 19.7% 18.2% 7.7% 24.5% 26.9% 32.0% 31.3% 27.1% Improve the quality of its experts as related 30.0% 16.7% 10.6% 9.1% 11.5% 9.4% 11.5% 14.0% 18.8% 22.9% to Bangladesh’s specific challenges Engage more effectively with private sector* 10.0% 16.7% 15.2% 13.6% 15.4% 37.7% 15.4% 6.0% 6.3% 14.6% Offer more innovative knowledge services* 0.0% 16.7% 9.1% 9.1% 0.0% 3.8% 7.7% 24.0% 12.5% 12.5% Collaborate more effectively with 20.0% 16.7% 25.8% 27.3% 3.8% 11.3% 7.7% 10.0% 31.3% 10.4% Government clients* Work faster 20.0% 25.0% 6.1% 4.5% 7.7% 7.5% 7.7% 16.0% 6.3% 4.2% Reduce the complexity of obtaining World 20.0% 8.3% 43.9% 22.7% 15.4% 22.6% 21.2% 10.0% 12.5% 14.6% Bank Group financing* Help to bring discipline/effective supervision to implementation of World Bank Group 30.0% 0.0% 4.5% 4.5% 7.7% 3.8% 7.7% 6.0% 0.0% 10.4% projects Engage more effectively with partners such as 0.0% 25.0% 3.0% 4.5% 46.2% 7.5% 11.5% 4.0% 12.5% 6.3% bilaterals, multilaterals, trust funds, UN* Offer more innovative financial products 0.0% 0.0% 4.5% 0.0% 7.7% 13.2% 5.8% 8.0% 6.3% 2.1% Increase the level of capacity development in 20.0% 25.0% 31.8% 13.6% 30.8% 18.9% 11.5% 14.0% 31.3% 12.5% the country Other 0.0% 0.0% 1.5% 4.5% 0.0% 1.9% 0.0% 2.0% 6.3% 4.2% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in Bangladesh, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Bangladesh?* (Select only ONE response) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Financial services 30.0% 66.7% 60.3% 68.2% 24.0% 47.1% 52.8% 38.8% 37.5% 23.9% Knowledge products 60.0% 25.0% 20.6% 13.6% 24.0% 29.4% 24.5% 46.9% 50.0% 45.7% Convening services 0.0% 0.0% 1.6% 0.0% 12.0% 2.0% 1.9% 0.0% 0.0% 4.3% None of the above 0.0% 8.3% 0.0% 0.0% 0.0% 2.0% 1.9% 2.0% 6.3% 2.2% The combination is appropriate for 10.0% 0.0% 12.7% 9.1% 24.0% 15.7% 13.2% 8.2% 6.3% 19.6% Bangladesh Don't know 0.0% 0.0% 4.8% 9.1% 16.0% 3.9% 5.7% 4.1% 0.0% 4.3% *Significantly different between stakeholder groups 76 World Bank Group Country Opinion Survey 2019: Bangladesh G. Communication and Information Sharing How frequently do you interact with the World Bank Group now in Bangladesh?* Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Never 30.0% 33.3% 4.5% 13.6% 3.8% 20.8% 34.0% 8.0% 12.5% 30.4% Less than once a year 0.0% 33.3% 7.6% 27.3% 3.8% 15.1% 18.9% 16.0% 31.3% 21.7% Once a year to a few times a year 50.0% 16.7% 24.2% 40.9% 30.8% 47.2% 24.5% 40.0% 37.5% 21.7% Less than once a month 10.0% 0.0% 9.1% 13.6% 15.4% 9.4% 9.4% 8.0% 12.5% 17.4% At least once a month 10.0% 16.7% 28.8% 4.5% 38.5% 7.5% 11.3% 24.0% 0.0% 6.5% At least once a week 0.0% 0.0% 25.8% 0.0% 7.7% 0.0% 1.9% 4.0% 6.3% 2.2% *Significantly different between stakeholder groups How do you get most of your information about economic and social development issues in Bangladesh? (Choose no more than TWO) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/Prime Office of PMU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Local radio 0.0% 8.3% 1.5% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% 2.2% International radio 0.0% 8.3% 3.1% 0.0% 0.0% 1.9% 0.0% 2.0% 6.3% 2.2% Social media 30.0% 16.7% 21.5% 9.1% 11.5% 17.0% 32.1% 14.0% 6.3% 26.1% International newspapers* 10.0% 16.7% 3.1% 9.1% 19.2% 20.8% 22.6% 8.0% 25.0% 10.9% Local television* 40.0% 25.0% 26.2% 45.5% 7.7% 17.0% 34.0% 30.0% 37.5% 8.7% Internet 40.0% 41.7% 53.8% 36.4% 53.8% 54.7% 41.5% 52.0% 25.0% 56.5% Periodicals* 0.0% 0.0% 4.6% 0.0% 11.5% 3.8% 3.8% 2.0% 25.0% 10.9% International television 20.0% 25.0% 3.1% 9.1% 3.8% 7.5% 9.4% 2.0% 6.3% 10.9% Local newspapers* 60.0% 41.7% 70.8% 81.8% 69.2% 67.9% 47.2% 80.0% 62.5% 54.3% Other* 0.0% 0.0% 10.8% 0.0% 15.4% 1.9% 0.0% 6.0% 0.0% 4.3% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/Prime Office of PMU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia World Bank Group’s publications and other 60.0% 25.0% 52.3% 54.5% 23.1% 50.0% 45.3% 46.0% 37.5% 40.4% written materials e-Newsletters* 50.0% 0.0% 16.9% 27.3% 30.8% 38.5% 41.5% 18.0% 43.8% 40.4% World Bank Group’s 10.0% 75.0% 53.8% 31.8% 19.2% 40.4% 18.9% 36.0% 37.5% 25.5% seminars/workshops/conferences* Direct contact with World Bank Group* 10.0% 33.3% 20.0% 50.0% 50.0% 15.4% 20.8% 30.0% 12.5% 17.0% World Bank Group’s website 50.0% 25.0% 41.5% 27.3% 38.5% 28.8% 37.7% 44.0% 62.5% 44.7% Social media 20.0% 25.0% 10.8% 4.5% 23.1% 19.2% 17.0% 20.0% 6.3% 17.0% *Significantly different between stakeholder groups 77 World Bank Group Country Opinion Survey 2019: Bangladesh G. Communication and Information Sharing (continued) Which Internet connection do you use primarily when visiting a World Bank Group website? Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PMU/Consultant Local Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia High speed/WiFi 100% 100% 100% 100% 100% 100% 100% 96.0% 100% 100% Dial-up 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.0% 0.0% 0.0% Over the past SIX MONTHS, on average how often did you do any of the following related to the World Bank Group (WBG)? Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent Read, viewed or heard a story about President/Prime Office of PMU/Consultant Local Multilateral Financial Sector/ Government the WBG in local media Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Every few days 10.0% 25.0% 21.5% 0.0% 8.0% 9.4% 7.5% 22.0% 6.3% 10.9% Every few weeks 10.0% 8.3% 26.2% 36.4% 32.0% 30.2% 15.1% 44.0% 37.5% 28.3% Every few months 70.0% 50.0% 40.0% 54.5% 52.0% 47.2% 56.6% 30.0% 37.5% 43.5% Not at all 10.0% 16.7% 12.3% 9.1% 8.0% 13.2% 20.8% 4.0% 18.8% 17.4% Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent Read, viewed or heard a story about President/Prime Office of PMU/Consultant Local Multilateral Financial Sector/ Government the WBG in global media Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Every few days 10.0% 16.7% 9.2% 0.0% 4.0% 9.4% 7.7% 14.0% 6.3% 2.3% Every few weeks 30.0% 25.0% 30.8% 18.2% 44.0% 22.6% 13.5% 42.0% 6.3% 27.3% Every few months 50.0% 33.3% 44.6% 59.1% 44.0% 52.8% 55.8% 32.0% 75.0% 45.5% Not at all 10.0% 25.0% 15.4% 22.7% 8.0% 15.1% 23.1% 12.0% 12.5% 25.0% Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PMU/Consultant Local Multilateral Financial Sector/ Government Interacted with the WBG on Social Media Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Every few days 0.0% 8.3% 7.8% 0.0% 7.7% 1.9% 3.8% 6.0% 6.3% 2.2% Every few weeks 10.0% 0.0% 9.4% 0.0% 15.4% 13.2% 17.0% 22.0% 12.5% 26.1% Every few months 30.0% 33.3% 25.0% 27.3% 26.9% 26.4% 26.4% 22.0% 18.8% 17.4% Not at all 60.0% 58.3% 57.8% 72.7% 50.0% 58.5% 52.8% 50.0% 62.5% 54.3% Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PMU/Consultant Local Multilateral Financial Sector/ Government Visited a WBG website* Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Every few days 0.0% 0.0% 7.7% 0.0% 8.0% 3.8% 5.8% 4.0% 6.3% 10.9% Every few weeks 20.0% 0.0% 26.2% 4.5% 32.0% 13.2% 11.5% 34.0% 31.3% 17.4% Every few months 70.0% 41.7% 43.1% 27.3% 52.0% 56.6% 40.4% 36.0% 37.5% 37.0% Not at all 10.0% 58.3% 23.1% 68.2% 8.0% 26.4% 42.3% 26.0% 25.0% 34.8% *Significantly different between stakeholder groups 78 World Bank Group Country Opinion Survey 2019: Bangladesh G. Communication and Information Sharing (continued) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent Attended an event/conference hosted President/Prime Office of PMU/Consultant Local Multilateral Financial Sector/ Government by the WBG* Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Every few days 0.0% 0.0% 3.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.2% Every few weeks 20.0% 0.0% 12.3% 4.8% 12.0% 1.9% 9.4% 4.1% 0.0% 17.4% Every few months 30.0% 41.7% 63.1% 33.3% 56.0% 46.2% 26.4% 57.1% 43.8% 30.4% Not at all 50.0% 58.3% 21.5% 61.9% 32.0% 51.9% 64.2% 38.8% 56.3% 50.0% *Significantly different between stakeholder groups Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent Watched a webinar or online event President/Prime Office of PMU/Consultant Local Multilateral Financial Sector/ Government hosted by the WBG Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Every few days 0.0% 0.0% 1.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.2% Every few weeks 0.0% 16.7% 9.7% 0.0% 8.0% 1.9% 5.7% 2.0% 6.3% 11.1% Every few months 30.0% 16.7% 40.3% 22.7% 16.0% 22.6% 15.1% 30.6% 18.8% 20.0% Not at all 70.0% 66.7% 48.4% 77.3% 76.0% 75.5% 79.2% 67.3% 75.0% 66.7% Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent Read some or all of a WBG research President/Prime Office of PMU/Consultant Local Multilateral Financial Sector/ Government paper or publication* Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Every few days 0.0% 8.3% 1.5% 0.0% 0.0% 0.0% 1.9% 4.0% 0.0% 13.0% Every few weeks 10.0% 0.0% 18.5% 0.0% 12.0% 15.1% 7.5% 24.0% 31.3% 15.2% Every few months 50.0% 58.3% 63.1% 63.6% 64.0% 60.4% 69.8% 52.0% 68.8% 50.0% Not at all 40.0% 33.3% 16.9% 36.4% 24.0% 24.5% 20.8% 20.0% 0.0% 21.7% *Significantly different between stakeholder groups Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent President/Prime Office of PMU/Consultant Local Multilateral Financial Sector/ Government Met professionally with WBG staff* Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Every few days 0.0% 0.0% 17.2% 0.0% 8.0% 1.9% 1.9% 2.0% 0.0% 4.3% Every few weeks 10.0% 0.0% 35.9% 0.0% 28.0% 7.5% 11.3% 16.0% 12.5% 13.0% Every few months 20.0% 33.3% 35.9% 72.7% 52.0% 49.1% 34.0% 54.0% 56.3% 30.4% Not at all 70.0% 66.7% 10.9% 27.3% 12.0% 41.5% 52.8% 28.0% 31.3% 52.2% *Significantly different between stakeholder groups 79 World Bank Group Country Opinion Survey 2019: Bangladesh H. Background Information Which of the following describes most of your exposure to the World Bank Group in Bangladesh? (Choose no more than TWO) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/Prime Office of PMU/Consultant Local Multilateral Financial Sector/ Government (Responses combined) Minister/Minister Parliamentarian on WBG Project Government Agency Private Bank CSO Media Institution Academia Observer* 30.0% 50.0% 9.0% 22.7% 7.4% 34.6% 41.5% 40.8% 6.3% 34.6% Use World Bank Group reports/data* 10.0% 41.7% 14.9% 22.7% 44.4% 42.3% 32.1% 46.9% 43.8% 34.6% Engage in World Bank Group 30.0% 8.3% 44.8% 50.0% 25.9% 36.5% 17.0% 20.4% 31.3% 28.8% related/sponsored events/activities* Collaborate as part of my professional duties* 20.0% 16.7% 73.1% 50.0% 70.4% 23.1% 24.5% 24.5% 50.0% 21.2% Use World Bank Group website for 30.0% 25.0% 14.9% 18.2% 11.1% 38.5% 37.7% 30.6% 31.3% 36.5% information, data, research, etc.* *Significantly different between stakeholder groups 80 World Bank Group Country Opinion Survey 2019: Bangladesh Appendix C: Responses to Indicator Questions by Geographic Location  Dhaka Division N=308  Other Areas N=58 A. General Issues Facing Bangladesh Dhaka Division Other Areas N Mean SD N Mean SD To what extent do you trust the World Bank Group to do what is right? 291 6.37 2.13 57 6.77 2.15 (1-To no degree at all, 10-To a very significant degree) B. Overall Attitudes toward the World Bank Group Dhaka Division Other Areas N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in Bangladesh.* 284 6.45 2.05 53 7.11 2.07 (1-Not effective at all, 10-Very effective) *Significantly different between geographic locations To what extent do you agree with the following statements about the World Bank Group’s w ork in Bangladesh? (1-Strongly disagree, 10-Strongly agree) Dhaka Division Other Areas N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role 292 6.35 1.97 56 6.77 1.90 in development in Bangladesh The World Bank Group’s work is aligned with what I consider 283 6.03 1.91 55 6.35 2.10 the development priorities for Bangladesh 81 World Bank Group Country Opinion Survey 2019: Bangladesh B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Bangladesh, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Dhaka Division Other Areas N Mean SD N Mean SD Responsiveness to needs* 273 5.83 1.77 50 6.42 1.83 Flexibility (in terms of the institution’s products and services) 263 5.44 1.83 50 5.80 1.88 Flexibility (in terms of changing country circumstances) 269 5.56 1.84 50 5.98 1.86 Being inclusive 277 5.72 1.90 52 6.04 2.16 Openness (sharing data and other information) 281 5.92 2.18 53 6.25 2.24 Collaboration with the Government 287 6.57 1.88 54 7.00 1.94 The speed in which it gets things accomplished on the ground* 272 5.90 1.91 52 6.71 2.12 Helping to bring discipline/effective supervision to implementation of investment projects* 271 6.14 1.88 52 6.88 1.85 Collaboration with civil society 273 5.91 1.82 50 6.32 2.41 Staff accessibility 257 5.62 1.96 48 5.85 2.27 Collaboration with other donors and development partners* 261 6.32 1.74 52 6.94 1.90 Collaboration with the private sector* 268 5.90 1.84 51 6.47 2.09 Straightforwardness and honesty 271 6.41 2.06 52 6.96 2.17 Treating clients and stakeholders in Bangladesh with 267 6.32 2.03 52 6.98 2.16 respect* Being a long-term partner 277 7.00 1.99 52 7.56 1.67 *Significantly different between geographic locations C. World Bank Group’s Effectiveness and Results Dhaka Division Other Areas N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in Bangladesh? 285 6.20 1.80 54 6.65 1.77 (1-To no degree at all, 10-To a very significant degree) Dhaka Division Other Areas N Mean SD N Mean SD To what extent does the World Bank Group influence the development agenda in Bangladesh? 286 6.17 1.81 52 6.38 1.78 (1-To no degree at all, 10-To a very significant degree) 82 World Bank Group Country Opinion Survey 2019: Bangladesh C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Bangladesh? (1-Strongly disagree, 10-Strongly agree) Dhaka Division Other Areas N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 276 5.93 1.89 53 6.09 1.93 needs of Bangladesh The World Bank Group meets Bangladesh’s needs for 277 6.00 1.96 51 6.37 2.05 knowledge services D. The World Bank Group’s Knowledge Work and Activities In Bangladesh, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Dhaka Division Other Areas N Mean SD N Mean SD Are adaptable to Bangladesh’s specific development challenges and country circumstances 268 6.16 1.82 47 6.19 1.70 Dhaka Division Other Areas N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 281 6.36 1.68 52 6.62 1.98 development results in your country? Overall, how would you rate the technical quality of the World 272 6.86 1.70 52 7.00 1.62 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Dhaka Division Other Areas N Mean SD N Mean SD The World Bank Group takes decisions quickly in 253 5.73 1.90 52 6.21 2.22 Bangladesh Where country systems are adequate, the World Bank 246 6.44 1.96 50 6.68 2.22 Group makes appropriate use of them 83 World Bank Group Country Opinion Survey 2019: Bangladesh Appendix D: Responses to Selected Questions by Level of Collaboration with the World Bank Group Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY19 Bangladesh COS questionnaire: All 10-point scale questions and question B4 “When thinking about how the World Bank Group can have the most impact on development results in Bangladesh, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Bangladesh?” Collaborating with the WBG N=156 Not collaborating with the WBG N=210 A. General Issues Facing Bangladesh To what extent do you trust each of the following groups to do what is right? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The national government 151 6.21 2.61 200 6.00 2.51 Bilateral organizations (e.g., DFID, JICA, GIZ, USAID)* 150 6.93 1.90 196 6.44 2.01 The World Bank Group* 152 6.74 2.03 196 6.20 2.19 The International Monetary Fund 140 6.14 2.20 180 5.81 2.31 UN 148 6.89 2.18 191 6.47 2.37 Multilateral and regional development banks 138 6.31 1.98 181 5.89 2.05 Central Bank 145 6.53 2.04 196 6.17 2.17 International private sector 143 6.03 1.92 187 6.04 2.06 Domestic private sector 150 6.15 1.88 193 6.32 1.86 International civil society 146 6.21 2.00 194 5.99 2.13 Domestic civil society 150 5.89 2.12 196 5.70 2.08 Domestic traditional media and their web presence 149 5.94 2.19 196 5.90 2.19 International media and their web presence 147 6.63 2.01 196 6.33 2.07 Web based media 143 5.60 2.08 192 5.44 2.16 *Significantly different between collaborators and non-collaborators B. Overall Attitudes toward the World Bank Group Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in Bangladesh?* 153 7.44 1.85 204 6.24 2.38 (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in Bangladesh.* 150 6.97 1.84 187 6.22 2.17 (1-Not effective at all, 10-Very effective) *Significantly different between collaborators and non-collaborators 84 World Bank Group Country Opinion Survey 2019: Bangladesh B. Overall Attitudes toward the World Bank Group (continued) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Bangladesh solve its most complicated 148 6.80 1.92 179 6.20 2.06 development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators When thinking about how the World Bank Group can have the most impact on development results in Bangladesh, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Bangladesh? (Choose no more than THREE) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Global/regional integration 9.2% 7.8% Pollution* 4.6% 10.3% Health 16.3% 15.2% Private sector development 18.3% 17.6% Education 26.1% 31.9% Public sector governance/reform* 36.6% 20.1% Energy 9.2% 4.9% Water and sanitation 7.2% 2.9% Job creation/employment 20.9% 26.0% Financial markets 3.3% 6.4% Social protection 5.2% 4.9% Gender equity 5.9% 5.9% Food security 0.7% 1.5% Urban development* 15.0% 6.4% Poverty reduction 25.5% 27.9% Disaster risk management 3.9% 7.4% Information and communications technology 5.9% 4.4% Crime and violence 1.3% 2.0% Natural resource management 6.5% 7.4% Climate change 13.1% 16.2% Judiciary reform 3.9% 5.4% Economic growth 7.2% 8.3% Equality of opportunity 5.9% 3.9% Transport 19.0% 11.8% Agriculture and rural development 9.2% 16.2% Trade and exports 6.5% 2.5% Anti-corruption* 11.8% 21.1% *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group’s work in Bangladesh? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 153 6.85 1.93 195 6.07 1.93 development in Bangladesh* The World Bank Group’s work is aligned with what I consider the development priorities for Bangladesh* 149 6.60 1.85 189 5.68 1.93 *Significantly different between collaborators and non-collaborators 85 World Bank Group Country Opinion Survey 2019: Bangladesh B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Bangladesh, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs* 145 6.22 1.69 178 5.67 1.84 Flexibility (in terms of the institution’s products and services)* 143 5.74 1.77 170 5.29 1.88 Flexibility (in terms of changing country circumstances)* 140 5.95 1.76 179 5.37 1.88 Being inclusive* 145 6.09 1.82 184 5.52 2.01 Openness (sharing data and other information)* 148 6.32 2.17 186 5.69 2.16 Collaboration with the Government* 150 6.94 1.90 191 6.41 1.87 The speed in which it gets things accomplished on the ground 147 6.14 2.06 177 5.94 1.88 Helping to bring discipline/effective supervision to implementation of investment projects 143 6.47 1.96 180 6.10 1.83 Collaboration with civil society 139 6.06 1.96 184 5.91 1.90 Staff accessibility* 144 5.98 2.01 161 5.37 1.97 Collaboration with other donors and development partners 140 6.54 1.72 173 6.33 1.82 Collaboration with the private sector* 137 6.23 1.84 182 5.80 1.91 Straightforwardness and honesty* 143 6.80 2.06 180 6.26 2.08 Treating clients and stakeholders in Bangladesh with respect* 142 6.85 2.12 177 6.09 1.96 Being a long-term partner* 143 7.41 1.94 186 6.84 1.92 *Significantly different between collaborators and non-collaborators 86 World Bank Group Country Opinion Survey 2019: Bangladesh C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Bangladesh? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Social protection 116 6.31 2.13 142 6.04 1.90 Gender equity* 128 7.15 1.78 158 6.34 1.78 Private sector development* 127 6.61 1.80 162 5.72 1.90 Education* 132 7.02 1.67 177 6.33 1.82 Public sector governance/reform* 132 6.62 1.79 164 5.97 1.89 Global/regional integration 115 6.50 1.79 138 6.13 1.67 Food security 117 6.38 1.81 150 6.03 1.75 Urban development* 122 6.73 1.79 157 6.11 1.80 Energy* 120 6.59 1.77 149 5.90 1.90 Water and sanitation* 125 6.81 1.64 157 6.20 1.92 Pollution* 113 6.27 2.01 149 5.64 1.87 Job creation/employment* 123 6.27 1.84 159 5.48 1.98 Health* 122 6.76 1.75 163 6.20 1.88 Financial markets 114 6.30 2.01 145 5.97 1.88 Transport* 127 6.82 1.75 171 6.33 2.01 Agriculture and rural development 128 6.67 1.86 165 6.31 1.80 Trade and exports 110 6.27 1.94 137 5.96 1.87 Natural resource management 102 5.89 2.02 131 5.58 1.79 Climate change 123 6.51 1.86 158 6.26 1.92 Poverty reduction* 137 6.87 1.89 172 6.28 1.83 Anti-corruption 109 5.82 2.34 145 5.34 2.04 Judiciary reform 97 5.44 2.24 129 4.98 1.91 Economic growth* 129 6.81 1.72 170 6.16 1.80 Disaster risk management* 121 6.70 1.77 152 6.10 1.89 Equality of opportunity 113 6.38 1.81 146 6.13 1.81 Information and communications technology 114 6.57 1.83 144 6.17 1.79 Response to Rohingya refugee crisis* 128 6.90 2.02 162 6.20 2.11 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 149 6.58 1.72 190 6.03 1.83 achieve development results in Bangladesh?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group influence the 149 6.52 1.62 189 5.96 1.91 development agenda in Bangladesh?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators 87 World Bank Group Country Opinion Survey 2019: Bangladesh C. World Bank Group’s Effectiveness and Results (continued) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of 142 6.33 1.86 187 5.68 1.88 Bangladesh* The World Bank Group meets Bangladesh’s needs for knowledge services* 146 6.32 1.85 182 5.86 2.05 (1- Strongly disagree, 10- Strongly agree) *Significantly different between collaborators and non-collaborators How effectively does the World Bank Group support Bangladesh’s efforts … ? (1-Not effectively at all, 10-Very effectively) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To build stronger domestic resource mobilization systems in the Government 128 6.16 1.82 164 5.88 1.94 To develop better and stronger data collection/analytics systems 137 6.52 1.84 170 5.84 1.80 within the Government* To strengthen the country’s crisis preparedness* 133 6.26 1.77 168 5.56 1.87 To identify and monitor risks* 128 6.40 1.79 159 5.92 1.77 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD How effectively does the World Bank Group’s SCD and CPF activities support Bangladesh’s efforts to manage crisis related 74 6.55 1.58 56 6.05 2.07 risks? (1-Not effectively at all, 10-Very effectively) D. The World Bank Group’s Knowledge Work and Activities In Bangladesh, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1- To no degree at all, 10- To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely* 140 6.71 1.62 168 5.82 1.84 Include appropriate level of stakeholder involvement during preparation* 137 6.57 1.71 167 5.82 1.89 Lead to practical solutions* 145 6.59 1.82 174 5.79 1.81 Are source of relevant information on global good practices* 143 7.23 1.68 169 6.45 1.88 Are adequately disseminated* 144 6.60 1.83 171 5.94 1.74 Are translated enough into local language 124 5.58 1.95 155 5.42 2.08 Are adaptable to Bangladesh’s specific development challenges and country circumstances* 144 6.39 1.74 171 5.98 1.83 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 146 6.77 1.61 187 6.11 1.77 development results in your country?* (1- Not significant at all, 10- Very significant) *Significantly different between collaborators and non-collaborators 88 World Bank Group Country Opinion Survey 2019: Bangladesh D. The World Bank Group’s Knowledge Work and Activities (continued) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?* 145 7.23 1.67 179 6.60 1.65 (1- Very low technical quality, 10- Very high technical quality) *Significantly different between collaborators and non-collaborators E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly* 132 6.34 2.11 162 5.52 1.97 The World Bank Group effectively monitors and evaluates the projects and programs it supports* 143 7.16 1.79 185 6.56 1.85 The World Bank Group’s approvals and reviews are done in a timely fashion* 138 6.75 1.83 171 6.17 1.91 The World Bank Group’s Environmental and Social Framework requirements are reasonable* 138 7.14 1.76 170 6.09 1.82 The World Bank Group’s conditions on its lending are 134 6.35 2.09 173 5.38 2.09 reasonable* The World Bank Group takes decisions quickly in Bangladesh* 137 6.23 1.97 168 5.46 1.89 Working with the World Bank Group increases Bangladesh’s institutional capacity* 149 7.12 1.90 186 6.51 1.93 Where country systems are adequate, the World Bank Group makes appropriate use of them 134 6.92 2.05 162 6.12 1.90 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the donor community is doing enough to support the government’s efforts related to refugees in 142 6.45 2.20 187 5.91 2.05 Bangladesh?* *Significantly different between collaborators and non-collaborators 89 World Bank Group Country Opinion Survey 2019: Bangladesh Appendix E: Responses to Selected Questions by Year15 All data presented in this appendix are weighted. As a result, means of the FY 2019 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2016 respondents and the total number of respondents indicated may differ from those reported in the FY 2016 COS report. FY 2016 Number of comparable respondents = 310 FY 2019 Number of comparable respondents = 365 By weighting, the FY 2016 and FY 2019 samples have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2016 FY 2019 Office of the President/Prime Minister/Minister 4% 4% Office of Parliamentarian 2% 2% Government Institutions 25% 25% Local Government 5% 5% Bilateral/Multilateral Agencies 3% 3% Civil Society 17% 17% Private Sector 12% 12% Academia 15% 15% Media 17% 17% B. Overall Attitudes toward the World Bank Group FY 2016 FY 2019 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in Bangladesh? 308 7.02 2.14 358 6.75 2.63 (1-Not familiar at all, 10-Extremely familiar) FY 2016 FY 2019 N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in Bangladesh. 297 6.58 2.04 338 6.59 2.06 (1-Not effective at all, 10-Very effective) FY 2016 FY 2019 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Bangladesh solve its most complicated 283 6.30 2.08 327 6.49 2.00 development challenges? (1-To no degree at all, 10-To a very significant degree) 15Only those questions that were asked in the FY 2016 and FY 2019 country opinion surveys, with similar response scales/options, are presented in this appendix. 90 World Bank Group Country Opinion Survey 2019: Bangladesh B. Overall Attitudes toward the World Bank Group (continued) To what extent do you believe that the World Bank Group’s work and support help the poorest in Bangladesh?* (Select only ONE response) Percentage of Respondents FY 2016 FY 2019 To a fully sufficient degree 13.0% 6.2% To a somewhat sufficient degree 51.6% 44.5% To a somewhat insufficient degree 23.7% 32.8% To a very insufficient degree 6.2% 10.6% Don’t know 5.5% 5.9% *Significantly different between FY2016 and FY2019 To what extent do you agree with the following statements about the World Bank Group’s work in Bangladesh? (1-Strongly disagree, 10-Strongly agree) FY 2016 FY 2019 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 298 6.06 2.13 349 6.45 1.94 development in Bangladesh* The World Bank Group’s work is aligned with what I consider the 296 6.04 2.03 338 6.10 1.94 development priorities for Bangladesh *Significantly different between FY2016 and FY2019 To what extent is the World Bank Group an effective development partner in Bangladesh, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY 2016 FY 2019 N Mean SD N Mean SD Responsiveness to needs* 286 5.51 1.85 325 5.92 1.78 Flexibility (in terms of the institution’s products and services) 274 5.30 1.98 317 5.51 1.83 Flexibility (in terms of changing country circumstances)* 283 5.35 1.98 320 5.66 1.84 Being inclusive* 294 5.46 2.23 331 5.80 1.94 Openness (sharing data and other information) 283 5.91 2.18 336 5.99 2.19 Collaboration with the Government 295 6.74 1.95 341 6.66 1.88 The speed in which it gets things accomplished on the ground 290 5.94 2.06 326 6.08 1.95 Helping to bring discipline/effective supervision to implementation of investment projects ' 325 6.29 1.89 Collaboration with civil society* 286 5.50 2.21 326 6.00 1.93 Staff accessibility 282 5.42 2.19 305 5.68 2.00 Collaboration with other donors and development partners 274 6.19 2.05 311 6.46 1.75 Collaboration with the private sector 269 5.77 2.09 322 6.01 1.89 Straightforwardness and honesty 266 6.35 2.32 323 6.52 2.08 Treating clients and stakeholders in Bangladesh with respect 286 6.12 2.20 322 6.45 2.05 Being a long-term partner 290 7.02 2.19 331 7.12 1.91 *Significantly different between FY2016 and FY2019 ' Only FY 2019 questionnaire had this response option . 91 World Bank Group Country Opinion Survey 2019: Bangladesh C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Bangladesh? (1-Not effective at all, 10-Very effective) FY 2016 FY 2019 N Mean SD N Mean SD Social protection 233 5.92 2.31 259 6.23 2.01 Gender equity* 234 6.12 2.19 287 6.75 1.82 Private sector development 236 6.20 2.16 288 6.14 1.90 Education' 251 6.61 2.16 310 6.66 1.77 Public sector governance/reform 239 6.15 2.34 296 6.27 1.87 Global/regional integration 219 6.24 2.04 255 6.32 1.74 Food security 240 6.02 2.20 273 6.23 1.76 Urban development 256 6.30 2.04 279 6.41 1.82 Energy" 239 6.17 2.16 268 6.22 1.86 Water and sanitation 251 6.54 1.99 285 6.50 1.83 Pollution'" 266 5.97 1.93 Job creation/employment 233 6.01 2.20 285 5.84 1.96 Health"" 248 6.68 1.91 285 6.45 1.83 Financial markets 207 5.82 2.16 257 6.10 1.95 Transport 264 6.74 2.16 299 6.56 1.94 Agriculture and rural development 269 6.26 1.85 297 6.49 1.85 Trade and exports 216 6.10 2.00 246 6.10 1.92 Natural resource management'" 236 5.73 1.92 Climate change 246 6.37 2.24 284 6.38 1.88 Poverty reduction 261 6.80 2.08 311 6.58 1.87 Anti-corruption 224 5.50 2.60 258 5.59 2.17 Judiciary reform '" 230 5.21 2.07 Economic growth 241 6.58 2.06 299 6.46 1.78 Disaster risk management""' 249 6.64 2.04 275 6.38 1.84 Equality of opportunity* 219 5.79 2.26 261 6.25 1.81 Information and communications technology 234 6.25 2.10 259 6.37 1.80 Response to Rohingya refugee crisis '" 291 6.53 2.09 *Significantly different between FY2016 and FY2019 ' In FY 2016, the category was “Education and skill development” " In FY 2016, the category was “Energy/Power” "' Only FY 2019 questionnaire had this response option. "" In FY 2016, the category was “Health and nutrition” ""' In FY 2016, the category was “Disaster preparedness and management” FY 2016 FY 2019 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 288 6.27 2.05 340 6.29 1.78 development results in Bangladesh? (1-To no degree at all, 10-To a very significant degree) 92 World Bank Group Country Opinion Survey 2019: Bangladesh C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Bangladesh? (1-Strongly disagree, 10-Strongly agree) FY 2016 FY 2019 N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of 290 5.56 1.99 331 5.96 1.87 Bangladesh* The World Bank Group meets Bangladesh’s needs for knowledge services 285 5.91 2.10 330 6.06 1.96 *Significantly different between FY2016 and FY2019 D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents FY 2016 FY 2019 Weekly 11.5% 9.3% Monthly 18.4% 17.2% A few times a year 46.1% 46.2% Rarely 22.0% 22.0% Never 2.0% 5.4% In Bangladesh, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) FY 2016 FY 2019 N Mean SD N Mean SD Are timely* 269 5.77 2.05 308 6.21 1.78 Include appropriate level of stakeholder involvement during preparation* 282 5.51 1.98 306 6.18 1.84 Lead to practical solutions* 287 5.69 1.97 317 6.15 1.86 Are source of relevant information on global good practices 255 6.51 2.04 310 6.81 1.83 Are adequately disseminated* 281 5.81 2.17 315 6.25 1.80 Are translated enough into local language 256 5.45 2.39 283 5.51 2.02 Are adaptable to Bangladesh’s specific development challenges and country circumstances 283 5.95 1.93 314 6.18 1.79 *Significantly different between FY2016 and FY2019 FY 2016 FY 2019 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development 293 6.39 2.00 332 6.42 1.73 results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 291 6.76 1.99 322 6.89 1.69 (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 93 World Bank Group Country Opinion Survey 2019: Bangladesh E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2016 FY 2019 N Mean SD N Mean SD The World Bank Group disburses funds promptly* 264 4.95 2.46 298 5.87 2.08 The World Bank Group effectively monitors and evaluates the 284 6.30 2.24 329 6.87 1.85 projects and programs it supports* The World Bank Group’s approvals and reviews are done in a 268 5.93 2.04 311 6.46 1.89 timely fashion* The World Bank Group’s Environmental and Social Framework 310 6.57 1.85 requirements are reasonable' The World Bank Group’s conditions on its lending are reasonable 250 5.56 2.38 311 5.82 2.13 The World Bank Group takes decisions quickly in Bangladesh 257 5.48 2.27 308 5.80 1.96 Working with the World Bank Group increases Bangladesh’s institutional capacity 281 6.55 2.11 336 6.78 1.95 Where country systems are adequate, the World Bank Group makes appropriate use of them 241 6.26 2.02 300 6.48 2.00 *Significantly different between FY2016 and FY2019 ' Only FY 2019 questionnaire had this response option. F. The Future Role of the World Bank Group in Bangladesh When considering the combination of services that the World Bank Group offers in Bangladesh, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Bangladesh? (Select only ONE response) Percentage of Respondents FY 2016 FY 2019 Financial services 52.5% 45.8% Knowledge products 27.5% 33.4% Convening services 3.6% 1.7% None of the above 2.3% 1.7% The combination is appropriate for Bangladesh 8.9% 12.7% Don't know 5.2% 4.6% 94 World Bank Group Country Opinion Survey 2019: Bangladesh Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in Bangladesh? collaborate/work with the World Bank (Choose no more than TWO) Indicator Question Group in your country? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not collaborating Collaborating No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG with the WBG To what extent do you trust The World Bank Group to do what is 6.20 6.74 6.65 5.95 6.36 6.62 6.31 6.77 6.35 6.61 6.38 6.62 right? Overall, please rate your impression of the World Bank Group’s 6.22 6.97 6.73 6.17 6.49 6.77 6.36 7.08 6.47 6.74 6.64 6.41 effectiveness in Bangladesh. Overall the World Bank Group currently plays a relevant role in 6.07 6.85 6.65 5.82 6.31 6.66 6.23 6.88 6.31 6.60 6.47 6.32 development in Bangladesh The World Bank Group’s work is aligned with what I consider the 5.68 6.60 6.30 5.52 6.04 6.22 5.93 6.46 5.92 6.36 6.19 5.85 development priorities for Bangladesh Responsiveness to needs 5.67 6.22 6.03 5.66 5.88 6.06 5.82 6.19 5.87 6.02 5.98 5.82 Flexibility (in terms of the institution’s products and services) 5.29 5.74 5.62 5.23 5.50 5.54 5.33 5.91 5.39 5.69 5.61 5.24 Flexibility (in terms of changing country circumstances) 5.37 5.95 5.71 5.47 5.60 5.75 5.51 5.95 5.56 5.77 5.71 5.48 Being inclusive 5.52 6.09 5.87 5.56 5.79 5.78 5.59 6.19 5.72 5.88 5.81 5.71 Openness (sharing data and other information) 5.69 6.32 6.05 5.77 5.93 6.06 5.83 6.29 5.87 6.13 6.11 5.65 Collaboration with the Government 6.41 6.94 6.64 6.67 6.59 6.78 6.49 7.01 6.66 6.64 6.71 6.51 The speed in which it gets things accomplished on the ground 5.94 6.14 6.10 5.88 5.97 6.19 6.00 6.14 6.13 5.92 5.93 6.34 Helping to bring discipline/effective supervision to implementation 6.10 6.47 6.35 6.05 6.22 6.38 6.19 6.46 6.28 6.27 6.21 6.43 of investment projects Collaboration with civil society 5.91 6.06 6.05 5.84 5.88 6.22 5.97 6.03 6.06 5.89 6.01 5.94 Staff accessibility 5.37 5.98 5.78 5.38 5.67 5.69 5.57 5.91 5.52 5.90 5.76 5.44 Collaboration with other donors and development partners 6.33 6.54 6.40 6.53 6.37 6.55 6.41 6.47 6.45 6.41 6.47 6.35 Collaboration with the private sector 5.80 6.23 6.03 5.93 5.92 6.17 6.00 6.00 5.93 6.10 6.07 5.83 Straightforwardness and honesty 6.26 6.80 6.57 6.40 6.47 6.63 6.41 6.77 6.51 6.54 6.50 6.58 Treating clients and stakeholders in Bangladesh with respect 6.09 6.85 6.54 6.15 6.32 6.69 6.36 6.61 6.38 6.52 6.45 6.40 Being a long-term partner 6.84 7.41 7.19 6.85 6.99 7.31 6.93 7.46 7.14 7.02 7.11 7.06 To what extent does the World Bank Group’s work help to 6.03 6.58 6.37 5.99 6.24 6.33 6.10 6.64 6.19 6.39 6.30 6.18 achieve development results in Bangladesh? To what extent does the World Bank Group influence the 5.96 6.52 6.28 6.04 6.13 6.40 6.10 6.48 6.20 6.23 6.31 5.98 development agenda in Bangladesh? The World Bank Group’s financial instruments meet the needs of 5.68 6.33 6.04 5.77 5.87 6.16 5.86 6.21 5.93 6.02 6.06 5.73 Bangladesh The World Bank Group meets Bangladesh’s needs for knowledge 5.86 6.32 6.05 6.10 5.92 6.37 5.97 6.27 6.09 6.04 6.18 5.80 services The World Bank Group’s knowledge work and activities are adaptable to Bangladesh’s specific development challenges and 5.98 6.39 6.21 6.12 6.12 6.31 6.12 6.33 6.17 6.20 6.26 5.99 country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 6.11 6.77 6.54 6.10 6.34 6.57 6.27 6.75 6.37 6.48 6.48 6.25 development results in your country? Overall, how would you rate the technical quality of the World 6.60 7.23 6.94 6.76 6.80 7.09 6.76 7.19 6.85 6.95 6.97 6.71 Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in Bangladesh 5.46 6.23 5.95 5.47 5.87 5.70 5.66 6.14 5.67 6.04 5.82 5.82 Where country systems are adequate, the World Bank Group 6.12 6.92 6.62 6.11 6.43 6.66 6.32 6.89 6.35 6.72 6.58 6.30 makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 95 World Bank Group Country Opinion Survey 2019: Bangladesh Appendix G: Bangladesh FY19 COS Questionnaire World Bank Group Country Survey FY 2019 – Bangladesh The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Bangladesh or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Bangladesh, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Bangladesh. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 96 World Bank Group Country Opinion Survey 2019: Bangladesh SECTION A: GENERAL ISSUES FACING BANGLADESH A1. When you think about the future in Bangladesh, are you … ? 1 Very pessimistic 2 Somewhat pessimistic 3 Somewhat optimistic 4 Very optimistic 5 Not sure A2. Do you think that economic opportunity for citizens in Bangladesh is … ? 1 Increasing 2 Decreasing 3 Staying about the same A3. Listed below are a number of development priorities in Bangladesh. Please identify which of the following you consider the most important development priorities in Bangladesh. (Choose no more than THREE) 1 Urban development 15 Anti-corruption Public sector governance/reform (i.e., government 2 effectiveness, public financial management, public 16 Natural resource management expenditure, fiscal system reform) 3 Water and sanitation 17 Economic growth 4 Job creation/employment 18 Equality of opportunity (i.e., social inclusion) Gender equity (closing the gap between women 5 19 Agriculture and rural development and men, and boys and girls) 6 Private sector development 20 Trade and exports Social protection (e.g., pensions, targeted social 7 21 Transport (e.g., roads, bridges, transportation) assistance) 8 Education 22 Crime and violence 9 Global/regional integration 23 Climate change (e.g., mitigation, adaptation) 10 Food security 24 Poverty reduction 11 Energy 25 Judiciary reform 12 Pollution 26 Disaster risk management 13 Health 27 Information and communications technology 14 Financial markets 97 World Bank Group Country Opinion Survey 2019: Bangladesh SECTION A: GENERAL ISSUES A4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Bangladesh? (Choose no more than THREE) 1 Trade and exports 14 Private sector development 2 Anti-corruption 15 Health 3 Crime and violence 16 Education 4 Information and communications technology 17 Financial markets 5 Economic growth 18 Water and sanitation 6 Equality of opportunity (i.e., social inclusion) 19 Job creation/employment Public sector governance/reform (i.e., government Social protection (e.g., pensions, targeted social 7 20 effectiveness, public financial management, public assistance) expenditure, fiscal system reform) Gender equity (closing the gap between women 8 Agriculture and rural development 21 and men, and boys and girls) 9 Climate change (e.g., mitigation, adaptation) 22 Global/regional integration 10 Transport (e.g., roads, bridges, transportation) 23 Food security 11 Energy 24 Urban development 12 Judiciary reform 25 Natural resource management 13 Disaster risk management 26 Pollution A5. When economic and/or social reform efforts fail or are slow to take place in Bangladesh, which of the following would you attribute this to? (Choose no more than TWO) 1 Corruption 2 Political pressures and obstacles 3 Poor coordination within the government 4 Inadequate level of government accountability 5 Inadequate level of capacity in the government 6 Inadequate level of private sector participation 7 Inadequate level of citizen/civil society participation 8 Inadequate level of donor coordination 9 Reforms are not well thought out in light of country challenges 10 Other (please specify): ________________________________________ 98 World Bank Group Country Opinion Survey 2019: Bangladesh SECTION A: GENERAL ISSUES A6. To what extent do you trust each of the following groups to do what is right? To no degree To a very significant Don't at all degree know 1 The national government 1 2 3 4 5 6 7 8 9 7  2 Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) 1 2 3 4 5 6 7 8 9 13  3 The World Bank Group 1 2 3 4 5 6 7 8 9 11  4 The International Monetary Fund 1 2 3 4 5 6 7 8 9 36  5 UN 1 2 3 4 5 6 7 8 9 17  6 Multilateral and regional development banks 1 2 3 4 5 6 7 8 9 37  7 Central Bank 1 2 3 4 5 6 7 8 9 17  8 International private sector 1 2 3 4 5 6 7 8 9 26  9 Domestic private sector 1 2 3 4 5 6 7 8 9 12  10 International civil society (e.g., NGOs, foundations) 1 2 3 4 5 6 7 8 9 16  11 Domestic civil society (e.g., NGOs, CBOs) 1 2 3 4 5 6 7 8 9 11  Domestic traditional media and their web presence 12 1 2 3 4 5 6 7 8 9 11  (e.g., newspapers, TV stations, radio) 13 International media and their web presence 1 2 3 4 5 6 7 8 9 14  Web based media (i.e., blogs, social media, other 14 1 2 3 4 5 6 7 8 9 22  web-based news and information sources) A7. Please describe the direction Bangladesh is moving in, when considering … ? Getting Getting Staying Getting Getting much somewhat the somewhat much worse worse same better better Human development (e.g., health, education, and 1      social protection) 2 Equal opportunity for girls and boys, men and women      Growing Bangladesh’s economy in a way that leads to 3      jobs and employment 4 The gap between the rich and the poor      5 Making government more effective      6 Anti-corruption      7 Attracting new sources of foreign investment      99 World Bank Group Country Opinion Survey 2019: Bangladesh SECTION A: GENERAL ISSUES A8. Listed below are global challenges. Which do you think have the most serious impact on Bangladesh? (Choose no more than TWO) 1 Jobs/employment 6 Technology based disruption 2 Trade constraints 7 Geo political uncertainty 3 Climate change 8 The gap between the rich and the poor 4 Terrorism 9 Environmental degradation 5 Migrants and refugees 10 Fragility in neighboring countries A9. When thinking about development efforts in Bangladesh, do you think that civil society (e.g., NGOs, CBOs) should … ? 1 Engage significantly less 2 Engage somewhat less 3 Engage somewhat more 4 Engage significantly more 5 Engage at the same level it does currently 6 Don't know A10. To what extent do you trust domestic private sector to engage in public service delivery in Bangladesh? 1 To a very low degree 2 To a somewhat low degree 3 To a somewhat high degree 4 To a very high degree 5 Don't know A11. To what extent do you trust international private sector to engage in public service delivery in Bangladesh? 1 To a very low degree 2 To a somewhat low degree 3 To a somewhat high degree 4 To a very high degree 5 Don't know 100 World Bank Group Country Opinion Survey 2019: Bangladesh SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Bangladesh? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Bangladesh. 1 2 3 4 5 6 7 8 9 17  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Bangladesh solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 29  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in Bangladesh, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Bangladesh? (Choose no more than THREE) 1 Global/regional integration 15 Poverty reduction 2 Pollution 16 Disaster risk management 3 Health 17 Information and communications technology 4 Private sector development 18 Crime and violence 5 Education 19 Natural resource management Public sector governance/reform (i.e., government 6 effectiveness, public financial management, public 20 Climate change (e.g., mitigation, adaptation) expenditure, fiscal system reform) 7 Energy 21 Judiciary reform 8 Water and sanitation 22 Economic growth 9 Job creation/employment 23 Equality of opportunity (i.e., social inclusion) 10 Financial markets 24 Transport (e.g., roads, bridges, transportation) Social protection (e.g., pensions, targeted social 11 25 Agriculture and rural development assistance) Gender equity (closing the gap between women 12 26 Trade and exports and men, and boys and girls) 13 Food security 27 Anti-corruption 14 Urban development 101 World Bank Group Country Opinion Survey 2019: Bangladesh SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Bangladesh? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Bringing together different groups of stakeholders   Capacity development related to World Bank Group 2   supported projects 3 Technical assistance   4 Policy advice, studies, analyses   5 Financial resources   6 Data and statistics   7 Promoting knowledge sharing   8 Implementation support   9 Mobilizing third party financial resources   10 Donor coordination   11 Other (please specify): ________________________   B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Bangladesh? (Choose no more than TWO) 1 Not sufficiently focused on sustainable results 2 Not collaborating enough with partners such as bilaterals, multilaterals, trust funds, UN 3 Not collaborating enough with civil society (e.g., NGOs, CBOs) 4 Inadequate World Bank Group’s staffing in Bangladesh 5 Not enough public disclosure of its work 6 Not willing to honestly criticize policies and reform efforts in the country 7 Staff too inaccessible 8 Too influenced by developed countries 9 World Bank Group’s processes too slow and complex 10 Not collaborating enough with private sector 11 Not aligned with country priorities 12 Not adequately sensitive to political/social realities in Bangladesh 13 Not adequately flexible 14 Arrogant in its approach 15 Other (please specify): __________________________________________________ 16 Don’t know 102 World Bank Group Country Opinion Survey 2019: Bangladesh SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B7. To what extent do you believe that the World Bank Group’s work and support help the poorest in Bangladesh? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B8. From your perspective, which of the following best describes the World Bank Group’s current emphasis on investing in human capital (e.g., education, health, social protection)? 1 Increased its emphasis recently 2 Decreased its emphasis recently 3 Emphasis has remained pretty consistent over time 4 Don’t know B9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Local government 7 Media 2 Private sector 8 Foundations 3 Youth/university groups 9 Parliament 4 Beneficiaries 10 Academia/think tanks/research institutes 5 Donor community 11 Other (please specify): _____________________ 6 NGOs/Community Based Organizations 12 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Bangladesh? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B10 1 2 3 4 5 6 7 8 9 8  relevant role in development in Bangladesh The World Bank Group’s work is aligned with what I B11 1 2 3 4 5 6 7 8 9 14  consider the development priorities for Bangladesh 103 World Bank Group Country Opinion Survey 2019: Bangladesh SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Bangladesh, in terms of each of the following? To no degree To a very significant Don't at all degree know B12 Responsiveness to needs 1 2 3 4 5 6 7 8 9 33  Flexibility (in terms of the institution’s products and B13 1 2 3 4 5 6 7 8 9 41  services) Flexibility (in terms of changing country B14 1 2 3 4 5 6 7 8 9 36  circumstances) B15 Being inclusive 1 2 3 4 5 6 7 8 9 26  B16 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 20  B17 Collaboration with the Government 1 2 3 4 5 6 7 8 9 12  The speed in which it gets things accomplished on B18 1 2 3 4 5 6 7 8 9 30  the ground Helping to bring discipline/effective supervision to B19 1 2 3 4 5 6 7 8 9 31  implementation of investment projects B20 Collaboration with civil society 1 2 3 4 5 6 7 8 9 32  B21 Staff accessibility 1 2 3 4 5 6 7 8 9 46  Collaboration with other donors and development B22 1 2 3 4 5 6 7 8 9 40  partners B23 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 36  B24 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 32  Treating clients and stakeholders in Bangladesh with B25 1 2 3 4 5 6 7 8 9 35  respect B26 Being a long-term partner 1 2 3 4 5 6 7 8 9 24  104 World Bank Group Country Opinion Survey 2019: Bangladesh SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Bangladesh? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 98  assistance) Gender equity (closing the gap between women and 2 1 2 3 4 5 6 7 8 9 70  men, and boys and girls) 3 Private sector development 1 2 3 4 5 6 7 8 9 67  4 Education 1 2 3 4 5 6 7 8 9 46  Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 58  expenditure, fiscal system reform) 6 Global/regional integration 1 2 3 4 5 6 7 8 9 101  7 Food security 1 2 3 4 5 6 7 8 9 88  8 Urban development 1 2 3 4 5 6 7 8 9 76  9 Energy 1 2 3 4 5 6 7 8 9 86  10 Water and sanitation 1 2 3 4 5 6 7 8 9 73  11 Pollution 1 2 3 4 5 6 7 8 9 90  12 Job creation/employment 1 2 3 4 5 6 7 8 9 72  13 Health 1 2 3 4 5 6 7 8 9 70  14 Financial markets 1 2 3 4 5 6 7 8 9 94  15 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 55  16 Agriculture and rural development 1 2 3 4 5 6 7 8 9 60  17 Trade and exports 1 2 3 4 5 6 7 8 9 103  18 Natural resource management 1 2 3 4 5 6 7 8 9 122  19 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 74  20 Poverty reduction 1 2 3 4 5 6 7 8 9 43  21 Anti-corruption 1 2 3 4 5 6 7 8 9 98  22 Judiciary reform 1 2 3 4 5 6 7 8 9 124  23 Economic growth 1 2 3 4 5 6 7 8 9 52  24 Disaster risk management 1 2 3 4 5 6 7 8 9 79  25 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 92  26 Information and communications technology 1 2 3 4 5 6 7 8 9 95  27 Response to Rohingya refugee crisis 1 2 3 4 5 6 7 8 9 62  C2. To what extent does the World Bank Group’s work help to achieve development results in Bangladesh? 1 2 3 4 5 6 7 8 9 17  To no degree at To a very Don't know all significant degree 105 World Bank Group Country Opinion Survey 2019: Bangladesh SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group influence the development agenda in Bangladesh? 1 2 3 4 5 6 7 8 9 17  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Bangladesh? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C4 1 2 3 4 5 6 7 8 9 27  Loan, Trust Funds, Program-for-Results, etc.) meet the needs of Bangladesh The World Bank Group meets Bangladesh’s C5 needs for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 28  analysis, data, technical assistance) C6. As part of IDA18, the World Bank Group has expanded (or developed) a number of financial instruments to respond to challenges in IDA countries. These include the Crisis Response Window (CRW), Pandemic Emergency Finance Facility (PEF), Catastrophe Deferred Draw Down Option (CAT- DDO), and the Private Sector Window (PSW). In general, how familiar are you with these new or expanded financial instruments in Bangladesh? (Select only ONE response) 1 Very familiar 2 Somewhat familiar 3 Somewhat unfamiliar 4 Very unfamiliar 5 Don’t know How effectively does the World Bank Group support Bangladesh’s efforts … ? Not effectively Very Don't at all effectively know To build stronger domestic resource C7 mobilization systems in the Government 1 2 3 4 5 6 7 8 9 64  (e.g., tax collection) To develop better and stronger data C8 collection/analytics systems within the 1 2 3 4 5 6 7 8 9 49  Government C9 To strengthen the country’s crisis preparedness 1 2 3 4 5 6 7 8 9 55  C10 To identify and monitor risks 1 2 3 4 5 6 7 8 9 69  C11. How effectively does the World Bank Group’s SCD and CPF activities support Bangladesh’s efforts to manage crisis related risks? [Please only respond if you are familiar with the WBG’s Systematic Country Diagnosis (SCD) and Country Partnership Framework (CPF)] 1 2 3 4 5 6 7 8 9 212  Not effectively at Very effectively Don't know all 106 World Bank Group Country Opinion Survey 2019: Bangladesh SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Bangladesh, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know D2 Are timely 1 2 3 4 5 6 7 8 9 43  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 49  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 34  Are source of relevant information on global D5 1 2 3 4 5 6 7 8 9 41  good practices D6 Are adequately disseminated 1 2 3 4 5 6 7 8 9 37  D7 Are translated enough into local language 1 2 3 4 5 6 7 8 9 73  Are adaptable to Bangladesh’s specific D8 development challenges and country 1 2 3 4 5 6 7 8 9 37  circumstances D9. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 23  Not significant at all Very significant Don't know D10. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 32  Very low technical Very high technical Don't know quality quality 107 World Bank Group Country Opinion Survey 2019: Bangladesh SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 62  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 28  supports The World Bank Group’s approvals and reviews E3 1 2 3 4 5 6 7 8 9 47  are done in a timely fashion The World Bank Group’s Environmental and E4 1 2 3 4 5 6 7 8 9 47  Social Framework requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 49  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 51  in Bangladesh Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 21  Bangladesh’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 60  World Bank Group makes appropriate use of them E9. To what extent do you believe that the donor community is doing enough to support the government’s efforts related to refugees in Bangladesh? 1 2 3 4 5 6 7 8 9 25  To no degree at To a very Don't know all significant degree E10. In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to the refugee crisis in Bangladesh? (Choose no more than TWO) 1 Macro issues (fiscal accounts, balance of payments, etc.) 2 Disaster risk preparedness 3 Supporting poor and marginalized local host communities 4 Public services 5 Social cohesion 6 Health 7 Education 8 Jobs 9 Infrastructure 10 Other (please specify): ______________________________________________ 11 Don’t know 108 World Bank Group Country Opinion Survey 2019: Bangladesh SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN BANGLADESH F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Bangladesh? (Choose no more than TWO) 1 Ensure greater selectivity in its work 2 Provide more adequate data/knowledge/statistics/figures on Bangladesh’s economy 3 Engage more effectively with civil society (e.g., NGOs, CBOs) 4 Engage more directly with beneficiaries 5 Improve the quality of its experts as related to Bangladesh’s specific challenges 6 Engage more effectively with private sector 7 Offer more innovative knowledge services 8 Collaborate more effectively with Government clients (e.g., national, state, local) 9 Work faster 10 Reduce the complexity of obtaining World Bank Group financing 11 Help to bring discipline/effective supervision to implementation of World Bank Group projects 12 Engage more effectively with partners such as bilaterals, multilaterals, trust funds, UN 13 Offer more innovative financial products 14 Increase the level of capacity development in the country 15 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Bangladesh, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Bangladesh? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Bangladesh 6 Don’t know 109 World Bank Group Country Opinion Survey 2019: Bangladesh SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How frequently do you interact with the World Bank Group now in Bangladesh? 1 Never 2 Less than once a year 3 Once a year to a few times a year 4 Less than once a month 5 At least once a month 6 At least once a week G2. How do you get most of your information about economic and social development issues in Bangladesh? (Choose no more than TWO) 1 Local radio 6 Internet 2 International radio 7 Periodicals Social media (e.g., blogs, Facebook, Twitter, 3 8 International television YouTube, Flickr) 4 International newspapers 9 Local newspapers 5 Local television 10 Other (please specify): ____________________ G3. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) World Bank Group’s publications and other written Direct contact with World Bank Group (i.e., face to 1 4 materials face meetings/discussions) 2 e-Newsletters 5 World Bank Group’s website World Bank Group’s Social media (e.g., blogs, Facebook, Twitter, 3 6 seminars/workshops/conferences YouTube, Flickr) G4. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up G5. Over the past SIX MONTHS, on average how often did you do any of the following related to the World Bank Group (WBG)? Every few Every few Every few Not days weeks months at all Read, viewed or heard a story about the WBG in local media 1     (newspaper, magazine, TV, radio) Read, viewed or heard a story about the WBG in global media 2     (newspaper, magazine, TV, radio) Interacted with the WBG on Social Media (e.g. read a post or 3     tweet, liked, commented, shared, retweeted) 4 Visited a WBG website (e.g. read a blog, used data)     5 Attended an event/conference hosted by the WBG     6 Watched a webinar or online event hosted by the WBG     7 Read some or all of a WBG research paper or publication     8 Met professionally with WBG staff     110 World Bank Group Country Opinion Survey 2019: Bangladesh SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current affiliation? (Select only ONE response) 1 Office of the President, Prime Minister 11 Private Foundation 2 Office of Minister 12 NGO/Community Based Organization 3 Office of Parliamentarian 13 Media (press, radio, TV, web, etc.) Employee of a Ministry, Ministerial Department Independent Government Institution (i.e., Regulatory 4 14 or Implementation Agency Agency, Central Bank/oversight institution) Project Management Unit (PMU) overseeing implementation of project/ 5 15 Trade Union Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Faith-Based Group 7 Bilateral Agency 17 Youth Group 8 Multilateral Agency 18 Academia/Research Institute/Think Tank 9 Private Sector Organization 19 Judiciary Branch 10 Financial Sector/Private Bank 20 Other (please specify): ________________________ H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD/IDA, IFC, MIGA, ICSID) in your country? 1 Yes 2 No H4. If yes, which of the following agencies of the World Bank Group do you primarily collaborate/ work with in Bangladesh? (Select only ONE response) 1 The World Bank (IBRD/IDA) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) 4 International Centre for Settlement of Investment Disputes (ICSID) 111 World Bank Group Country Opinion Survey 2019: Bangladesh SECTION H: BACKGROUND INFORMATION H5. Do your projects involve both the World Bank and the IFC? 1 Yes 2 No H6. Which of the following describes most of your exposure to the World Bank Group in Bangladesh? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H7. What’s your gender? 1 Female 2 Male H8. What’s your age? 1 25 and under 2 26-35 3 36-45 4 46-55 5 56 and above H9. Which best represents your geographic location? 1 Dhaka Division 2 Chittagong Division 3 Sylhet Division 4 Khulna Division 5 Mymensingh Division 6 Rangpur Division 7 Barisal Division 8 Rajshahi Division Thank you for completing the survey! 112