96106 Albania The World Bank Group Country Survey FY 2014 Report of Findings August 2014 The World Bank Group Albania Country Opinion Survey 2014 Acknowledgements The Albania Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Svetlana Markova, Jessica Cameron and Jing Guo. Calita Woods and Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Albania country team and the local fielding agency IDRA Research & Consulting. In particular, PORG is grateful to Tahseen Sayed (Country Manager) and Ana Gjokutaj (Senior Communications Officer) for their ongoing support throughout the Country Opinion Survey process. 1 The World Bank Group Albania Country Opinion Survey 2014 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues Facing Albania ...................................................11 V. Overall Attitudes toward the World Bank Group .......................16 VI. Sectoral Importance and Effectiveness......................................25 VII. How the World Bank Group Operates .......................................31 VIII. World Bank Group’s Knowledge and Instruments .....................35 IX. The Future Role of the World Bank Group in Albania ................40 X. Communication and Openness..................................................44 XI. Appendices ................................................................................50 2 The World Bank Group Albania Country Opinion Survey 2014 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank Group in gaining a better understanding of how stakeholders in Albania perceive the World Bank Group;  Obtain systematic feedback from stakeholders in Albania regarding:  Their views regarding the general environment in Albania;  Their overall attitudes toward the World Bank Group in Albania;  Overall impressions of the World Bank Group’s effectiveness and results, knowledge work and activities, and communication and information sharing in Albania;  Perceptions of the World Bank Group’s future role in Albania.  Use data to help inform Albania country team’s strategy. II. Methodology In April—May 2014, 512 stakeholders of the World Bank Group in Albania were invited to provide their opinions on the World Bank Group’s assistance to the country by participating in a country survey. Participants in the survey were drawn from the office of the President; the office of the Prime Minister; office of a minister; office of a parliamentarian; ministries, ministerial departments, or implementation agencies; consultants/contractors working on World Bank Group-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community based organizations; the media; independent government institutions; trade unions; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 248 stakeholders participated in the survey (48% response rate). Respondents received the questionnaire via post, courier or email and returned it accordingly. Respondents were asked about: general issues facing Albania; their overall attitudes toward the World Bank Group (WBG); the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Albania; and the WBG’s communication and information sharing in Albania. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. A. General Issues Facing Albania: Respondents were asked to indicate whether Albania is headed in the right direction, what they thought were the top three most important development priorities in the country, which areas would contribute most to reducing poverty and generating economic growth in Albania, and how “shared prosperity� would be best achieved in Albania. 3 The World Bank Group Albania Country Opinion Survey 2014 II. Methodology (continued) B. Overall Attitudes toward the World Bank Group (WBG): Respondents were asked to rate their familiarity with the WBG, the WBG’s effectiveness in Albania, WBG staff preparedness to help Albania solve its development challenges, their agreement with various statements regarding the WBG’s work, and the extent to which the WBG is an effective development partner. Respondents were asked to indicate the WBG’s greatest values and weaknesses, the most effective instruments in helping reduce poverty in Albania, with which stakeholder groups the WBG should collaborate more, in which sectoral areas the WBG should focus most of its resources (financial and knowledge services), and to what reasons respondents attributed failed or slow reform efforts. C. World Bank Group’s Effectiveness and Results: Respondents were asked to rate the extent to which the WBG’s work helps achieve development results in Albania, the extent to which the WBG meets Albania’s needs for knowledge services and financial instruments, and the WBG’s level of effectiveness across thirty development areas, such as economic growth, governance, private sector development, education, and job creation. D. The World Bank Group’s Knowledge Work and Activities: Respondents were asked to indicate how frequently they consult WBG’s knowledge work and activities and to rate the effectiveness and quality of the WBG’s knowledge, including how significant of a contribution it makes to development results and its technical quality. E. Working with the World Bank Group: Respondents were asked to rate their level of agreement with a series of statements regarding working with the WBG, such as the WBG’s “Safeguard Policy� requirements being reasonable, the WBG imposing reasonable conditions on its lending, disbursing funds promptly, and providing effective implementation support. F. The Future Role of the World Bank Group in Albania: Respondents were asked to rate how significant a role the WBG should play in Albania in the near future, to indicate what the WBG should do to make itself of greater value in Albania, and which services the WBG should offer more of in the country. G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, and their usage and evaluation of the WBG’s websites and social media channels. Respondents were also asked about their awareness of the WBG’s Access to Information policy, past information requests from the WBG, and their level of agreement that they use more data from the WBG as a result of the WBG’s Open Data policy. H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the WBG, their exposure to the WBG in Albania, which WBG agencies they work with, and their geographic location. When possible, responses from respondents completing this year’s country survey were compared to responses from 198 respondents (58% response rate) who completed the survey in FY 2012 and 200 respondents (73% response rate) who completed the country survey in FY 2010. Notations and/or charts are included when these comparisons were possible. 4 The World Bank Group Albania Country Opinion Survey 2014 III. Demographics of the Sample Current Position  For further analyses, a small number of respondents from the office of the President, Prime Minister were combined with respondents from the office of a minister; consultants/contractors working on World Bank Group-supported projects/programs were combined with respondents from PMUs; respondents from bilateral agencies were combined with those from multilateral agencies; respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from NGOs, trade unions, and private foundations were combined into the “CSO� category; and the few respondents from the office of a parliamentarian, local government, and the judiciary branch were included in the “Other� category. There were no respondents from community based organizations.  Note that the number of respondents from academia/research institutes/think tanks (39% in the original respondent base) was weighted for all analyses in order to reduce sampling bias and make FY14 and FY12 sample frames comparable (see Appendix F for details). 5 The World Bank Group Albania Country Opinion Survey 2014 III. Demographics of the Sample (continued) Area of Primary Specialization When more than 15% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix I), analyses are done to see these respondents’ views about the development priorities in Albania, the areas of development that would contribute most to poverty reduction and economic growth, which areas the WBG should focus its attention and resources on, and importance and effectiveness of the WBG’s work in specific sectors. 6 The World Bank Group Albania Country Opinion Survey 2014 III. Demographics of the Sample (continued) Geographic Location  The majority of respondents indicated that they were located in Tirana and Durres. Because of the small number of respondents from other areas, these locations were combined under the “Other� category for all further analyses.  Responses across geographic locations for all country survey questions can be found in Appendix C (see page 92). Only significant differences between geographic locations in response to indicator questions will be discussed in the body of this report. 7 The World Bank Group Albania Country Opinion Survey 2014 III. Demographics of the Sample (continued) Collaboration with and Exposure to the World Bank Group  Differences in responses to the indicator questions, based on levels of collaboration and exposure to the World Bank Group in Albania, can be found in Appendix G (see page 133). Please note that where these two factors appear to have a significant relationship with overall views of the World Bank Group, it is highlighted in yellow in that table. 8 The World Bank Group Albania Country Opinion Survey 2014 III. Demographics of the Sample (continued) Exposure to Agencies and Collaboration within the World Bank Group 9 The World Bank Group Albania Country Opinion Survey 2014 III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Respondents who professionally collaborated/worked with the WBG had significantly higher levels of familiarity with the World Bank (IBRD) than respondents who indicated that they did not collaborate with the WBG.  Respondents from Tirana and Durres had significantly higher levels of familiarity with the World Bank (IBRD) and the IFC than respondents from other geographic locations in Albania.  Respondents in this year’s country survey had significantly higher levels of familiarity with the World Bank (IBRD) in Albania compared to respondents from the FY ’12 and FY ’10 country surveys (6.7 and 7.2 respectively).1  Respondents’ ratings of familiarity with the World Bank and the IFC were significantly, strongly correlated with their perceptions of the overall effectiveness of the World Bank and the IFC (respectively) in Albania, and significantly, moderately correlated with their perceptions of the WBG’s relevance to Albania’s development, and the WBG’s ability to help achieve development results in Albania. 1 In the FY’12 and FY’10 country surveys, this question was asked in the following way: “How familiar are you with the work of the World Bank in Albania?� 10 The World Bank Group Albania Country Opinion Survey 2014 IV. General Issues Facing Albania Headed in the Right Direction  Respondents in this year’s country survey were significantly more likely to indicate that Albania is headed in the right direction compared to respondents from the FY ’12 country survey.  A majority of respondents across all stakeholder groups indicated that Albania is headed in the right direction. 11 The World Bank Group Albania Country Opinion Survey 2014 IV. General Issues Facing Albania (continued) Development Priority  Respondents who collaborate with the WBG were significantly more likely to indicate public sector governance/reform as the most important development priority for Albania compared to those who do not collaborate with the WBG.  In the FY’12 country survey*, education (36%) and law and justice (27%) were considered the most important development priorities for Albania. * Not all of the response options provided in the FY ’14 survey were provided in the FY ’12 survey. 12 The World Bank Group Albania Country Opinion Survey 2014 IV. General Issues Facing Albania (continued) Factors Contributing to Poverty Reduction 13 The World Bank Group Albania Country Opinion Survey 2014 IV. General Issues Facing Albania (continued) Factors Contributing to Economic Growth  In the FY ’12 country survey*, respondents indicated that agriculture and rural development (33%) and foreign direct investment (27%) would contribute most to generating economic growth in Albania. * Not all of the response options provided in the FY ’14 survey were provided in the FY ’12 survey. 14 The World Bank Group Albania Country Opinion Survey 2014 IV. General Issues Facing Albania (continued) Achieving “Shared Prosperity� 15 The World Bank Group Albania Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group Focusing World Bank Group Resources  Respondents from the education sector were significantly more likely to indicate that the WBG should focus on education compared to respondents from other sectors.  In the FY’12 country survey*, respondents indicated that the WBG should focus on agriculture and rural development (30%) and education (28%). * Not all of the response options provided in the FY ’14 survey were provided in the FY ’12 survey. 16 The World Bank Group Albania Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology� section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness (Indicator Question)  Respondents across all stakeholder groups gave statistically similar ratings for the World Bank’s (IBRD) overall effectiveness and the IFC’s overall effectiveness in Albania.  Respondents from Tirana and Durres gave significantly higher ratings for the IFC’s overall effectiveness than respondents from other geographic locations in Albania.  Respondents in this year’s country survey gave significantly higher ratings for the World Bank’s (IBRD) overall effectiveness in Albania compared to respondents from the FY’12 country survey (7.1).2 2 In the FY’12 country survey, this question was asked in the following way: “Overall, please rate your impression of the World Bank’s effectiveness in Albania.� 17 The World Bank Group Albania Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Achieving Development Results (Indicator Question)  Respondents in this year’s country survey gave significantly higher ratings for the extent to which the WBG’s work helps to achieve development results in Albania compared to respondents from the FY ’12 country survey (7.1).  Respondents from PMUs/consultants/contractors on WBG-supported projects gave the highest ratings for the extent to which the WBG’s work helps to achieve development results in Albania, whereas respondents from the media gave significantly lower ratings. Staff Preparedness (Indicator Question)  Respondents in this year’s country survey gave significantly higher ratings for the extent to which the WBG’s staff is well prepared to help Albania solve its most complicated development challenges compared to respondents from the FY ’12 country survey (7.8).  Respondents across all stakeholder groups, geographic locations, and levels of collaboration with the WBG gave statistically similar ratings. 18 The World Bank Group Albania Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups*  There were significant differences across stakeholder groups in their aggregated responses to twenty seven indicator questions (responses to individual indicator questions across all stakeholder groups can be found in Appendix H, page 134).  Respondents from PMUs/consultants/contractors on WBG-supported projects gave the highest ratings across all of the country survey indicator questions whereas respondents from bilateral/multilateral agencies gave significantly lower ratings. * Responses to all twenty seven indicator questions can be found in Appendices G and H. 19 The World Bank Group Albania Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) WBG Activities: Greatest Value  Respondents in the FY’12 country survey* indicated that the WBG’s greatest values to Albania were the WBG’s financial resources (59%) and its policy and economic advice (37%). * Not all of the response options provided in the FY ’14 survey were provided in the FY ’12 survey. 20 The World Bank Group Albania Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) WBG Activities: Effectiveness  There were significant differences across stakeholder groups in their ratings of effectiveness of the WBG’s activities in Albania. For the most part, respondents from PMUs/consultants/contractors on WBG-supported projects tended to give the highest ratings, whereas respondents from bilateral/multilateral agencies and the media tended to give significantly lower ratings (see Appendix B for details).  Respondents who professionally collaborate/work with the WBG gave significantly higher ratings for the effectiveness of the WBG’s technical assistance than those respondents who do not collaborate. 21 The World Bank Group Albania Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) WBG Activities: Capacity Building  Respondents from PMUs/consultants/contractors on WBG-supported projects and CSOs gave the highest ratings for the effectiveness of the WBG’s capacity building work in citizen engagement, whereas respondents from the office of President/Prime Minister/ Minister gave significantly lower ratings.  Respondents from the office of President/Prime Minister/Minister gave the highest ratings for the importance of the WBG being involved in project implementation capacity building, whereas respondents from bilateral/multilateral agencies gave significantly lower ratings. Employees of ministries/ministerial departments/implementation agencies gave the highest ratings for the importance of the WBG being involved in citizen engagement capacity building, whereas respondents from bilateral/multilateral agencies gave significantly lower ratings. 22 The World Bank Group Albania Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Respondents from independent government institutions and the media were significantly more likely to indicate that the WBG’s greatest weakness was “not willing to honestly criticize policies and reform efforts in the country� compared to respondents from other stakeholder groups.  Respondents in the FY’12 country survey* indicated that the WBG’s greatest weaknesses were “not willing to honestly criticize policies and reform efforts in the country� (24%) and being “too bureaucratic in its operational policies and procedures� (24%). * Not all of the response options provided in the FY ’14 survey were provided in the FY ’12 survey. 23 The World Bank Group Albania Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Attributing Slow or Failed Reform Efforts  Respondents in the FY’12 country survey* attributed slow or failed reform efforts to political pressures and obstacles (42%) and to the Government working inefficiently (36%). * Not all of the response options provided in the FY ’14 survey were provided in the FY ’12 survey. 24 The World Bank Group Albania Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness Sectoral Importance 25 The World Bank Group Albania Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Sectoral Importance (continued)  There were statistically significant stakeholder group differences among eight of these thirty areas of development. For the most part, respondents from independent government institutions tended to give the highest importance ratings across these areas, whereas respondents from bilateral/multilateral agencies tended to give significantly lower importance ratings. Ratings across all areas by stakeholder groups can be found in Appendix B (see page 71). Those areas with significant stakeholder group differences were:  “Crime and violence�;  “Law and justice�;  “Urban development�;  “Environmental sustainability�;  “Trade and exports�;  “Rural development�;  “EU integration�; and  “Food security�.  Respondents who collaborate with the WBG gave significantly lower importance ratings for “Anti-corruption�, “Information and communications technology�, and “EU integration� compared to respondents who do not collaborate with the WBG. Ratings across all areas by collaboration can be found in Appendix D (see page 107).  Respondents from the education sector gave statistically similar importance ratings for “Education� compared to respondents from other sectors. 26 The World Bank Group Albania Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Specific Areas of Effectiveness 27 The World Bank Group Albania Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Specific Areas of Effectiveness (continued)  There were statistically significant differences across stakeholder groups in their ratings of the WBG’s effectiveness across eight of these thirty development areas in Albania. For the most part, respondents from CSOs tended to give the highest ratings for the WBG’s effectiveness, whereas respondents from the media tended to give significantly lower ratings. Ratings across all areas by stakeholder groups can be found in Appendix B (see page 71). Those areas with significant stakeholder group differences were:  “Anti-corruption�;  “Urban development�;  “Domestic private sector development�;  “Foreign direct investment�;  “Trade and exports�;  “Economic growth�;  “Energy�; and  “Education�.  Respondents who collaborate with the WBG gave significantly lower effectiveness ratings for “Anti-corruption� and “Information and communications technology� compared to respondents who do not collaborate with the WBG. Ratings across all areas by collaboration can be found in Appendix D (see page 107).  Respondents from the education sector gave significantly higher effectiveness ratings for “Education� compared to respondents from other sectors. Ratings across all areas by sectors can be found in Appendix E (see page 122).  Note in the Appendix on the sectoral effectiveness (Appendix A, page 63) that primarily informed stakeholders responded to this question. 28 The World Bank Group Albania Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Specific Areas of Effectiveness (continued)  Respondents in this year’s country survey gave significantly higher ratings for the WBG’s effectiveness across nearly all areas that could be compared to respondents from the FY’12 and FY’10 surveys. Statistically significant differences are noted in the chart. 29 The World Bank Group Albania Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Albania, bivariate correlational analyses were conducted using respondents’ ratings of the thirty specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the WBG’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the overall effectiveness of the World Bank (IBRD) and the IFC, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the World Bank’s and IFC’s overall effectiveness in Albania. The areas determined to be key drivers from these analyses were:  The World Bank’s effectiveness at social protection;  The World Bank’s effectiveness at food security;  The World Bank’s effectiveness at equality of opportunity; and  The World Bank’s effectiveness at anti-corruption.  The IFC’s effectiveness at urban development;  The IFC’s effectiveness at crime and violence; and  The IFC’s effectiveness at trade and exports.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Albania, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at equality of opportunity;  The WBG’s effectiveness at health;  The WBG’s effectiveness at foreign direct investment;  The WBG’s effectiveness at education; and  The WBG’s effectiveness at rural development. 30 The World Bank Group Albania Country Opinion Survey 2014 VII. How the World Bank Group Operates The World Bank Group’s Work in Albania  Respondents in this year’s country survey had significantly higher levels of agreement with all three statements about the WBG’s work in Albania compared to respondents in the FY’12 and FY’10 country surveys.  Respondents across all stakeholder groups, geographic locations, and levels of collaboration with the WBG had statistically similar levels of agreement with these statements (including the indicator questions). 31 The World Bank Group Albania Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Overall Perceptions  Respondents in this year’s country survey had significantly higher levels of agreement with nearly all statements that could be compared to respondents from the FY’12 country survey and some statements that could be compared to respondents from the FY’10 country survey. Statistically significant differences are noted in the chart.  Respondents across all stakeholder groups, geographic locations, and levels of collaboration with the WBG had statistically similar levels of agreement with the indicator questions. 32 The World Bank Group Albania Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner  Respondents in this year’s country survey gave significantly higher ratings for nearly all qualities of the WBG as an effective development partner that could be compared to respondents from the FY’12 country survey. Statistically significant differences are noted in the chart.  Respondents who professionally collaborate/work with the WBG had significantly higher ratings for the WBG’s openness and staff accessibility compared to respondents who do not collaborate.  There were significant stakeholder group differences in their ratings for a number of these qualities (see Appendix B for details). 33 The World Bank Group Albania Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Making Decisions about the WBG Program in Albania  Respondents who collaborate with the WBG were significantly more likely to indicate that the WBG’s decisions that support the program in Albania are made primarily at the Headquarters compared to respondents who do not collaborate with the WBG. The World Bank Group’s Approach to Risk in Albania 34 The World Bank Group Albania Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting World Bank Group’s Knowledge Work and Activities  Respondents who collaborate with the WBG were significantly more likely to indicate that they consulted WBG’s knowledge work and activities more often (weekly and monthly) than respondents who do not collaborate with the WBG. Meeting Albania’s Knowledge Needs (Indicator Question)  Respondents in this year’s country survey had significantly higher levels of agreement that the WBG meets Albania’s needs for knowledge services compared to respondents from the FY ’12 country survey (6.8).  Respondents from CSOs had the highest levels of agreement that the WBG meets Albania’s needs for knowledge services, whereas respondents from the private sector/ financial sector/private banks had significantly lower levels of agreement. 35 The World Bank Group Albania Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities  Respondents in this year’s country survey gave significantly higher ratings for five of these qualities of the WBG’s knowledge work and activities that could be compared to respondents from the FY’12 country survey (including the indicator question). Statistically significant differences are noted in the chart.  There were statistically significant stakeholder group differences across a number of these aspects of the WBG’s knowledge (including the indicator question). For the most part, respondents from independent government institutions tended to give the highest ratings, whereas respondents from bilateral/multilateral agencies tended to give significantly lower ratings (see Appendix B for details). 36 The World Bank Group Albania Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question)  Respondents in this year’s country survey had significantly higher ratings for the significance of the contribution that the WBG’s knowledge work and activities make to development results in Albania compared to respondents from the FY ’12 country survey (7.7).  Respondents from PMUs/consultants/contractors on WBG-supported projects and CSOs had the highest ratings for the significance of the contribution that the WBG’s knowledge work and activities make to development results in Albania, whereas respondents from the private sector/financial sector/private banks and bilateral/multilateral agencies had significantly lower ratings. Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question)  Respondents in this year’s country survey had significantly higher ratings for the technical quality of the WBG’s knowledge work and activities compared to respondents from the FY ’12 country survey (8.1).  Respondents from PMUs/consultants/contractors on WBG-supported projects and independent government institutions had the highest ratings for the technical quality of the WBG’s knowledge work and activities, whereas respondents from the private sector/financial sector/private banks had significantly lower ratings. 37 The World Bank Group Albania Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Most Effective Instruments in Reducing Poverty  While respondents across nearly all stakeholder groups tended to indicate “investment lending� as the WBG’s most effective instrument in reducing poverty in Albania, a majority of respondents from bilateral/multilateral agencies indicated “policy based lending/budget support to the Government� as the WBG’s most effective instrument. 38 The World Bank Group Albania Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Albania’s Needs for Financial Instruments (Indicator Question)  Respondents in this year’s country survey had significantly higher levels of agreement that the WBG’s financial instruments meet Albania’s needs compared to respondents from the FY ’12 country survey (6.6).  Respondents from PMUs/consultants/contractors on WBG-supported projects had the highest levels of agreement that the WBG’s financial instruments meet Albania’s needs, whereas respondents from the media had significantly lower levels of agreement. The World Bank Group’s Internal Monitoring Mechanisms 39 The World Bank Group Albania Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Albania Role Significance  Respondents in this year’s country survey had significantly higher ratings for the significance of the World Bank’s (IBRD) future role in Albania’s development compared to respondents from the FY ’12 and FY ’10 country surveys (8.4 and 8.2 respectively).  Respondents across all stakeholder groups, geographic locations, and levels of collaboration with the WBG had statistically similar ratings for the World Bank’s (IBRD) and the IFC’s future role in Albania’s development. World Bank Group’s Presence in Albania 40 The World Bank Group Albania Country Opinion Survey 2014 IX. The Future Role of the WBG in Albania (continued) Making the World Bank Group of Greater Value  Respondents who collaborate with the WBG were significantly more likely to indicate that the WBG should increase the level of capacity development in the country in order to make itself of greater value in Albania compared to respondents who do not collaborate with the WBG.  Respondents in the FY’12 country survey* indicated that the WBG should reduce the complexity of obtaining its financing (29%). * Not all of the response options provided in the FY ’14 survey were provided in the FY ’12 survey. 41 The World Bank Group Albania Country Opinion Survey 2014 IX. The Future Role of the WBG in Albania (continued) World Bank Group’s Services in Albania Capacity Building Support 42 The World Bank Group Albania Country Opinion Survey 2014 IX. The Future Role of the WBG in Albania (continued) Collaborating with Stakeholders in Albania  Respondents in the FY’12 country survey* indicated that the WBG should work more closely with the private sector (49%) and local governments (47%) to ensure better development results in Albania. * Not all of the response options provided in the FY ’14 survey were provided in the FY ’12 survey. 43 The World Bank Group Albania Country Opinion Survey 2014 X. Communication and Openness General Information Sources 44 The World Bank Group Albania Country Opinion Survey 2014 X. Communication and Openness (continued) Preferred Information Sources 45 The World Bank Group Albania Country Opinion Survey 2014 X. Communication and Openness (continued) Access to Information 46 The World Bank Group Albania Country Opinion Survey 2014 X. Communication and Openness (continued) Access to Information (continued) Internet Access 47 The World Bank Group Albania Country Opinion Survey 2014 X. Communication and Openness (continued) Website Usage Website Evaluation 48 The World Bank Group Albania Country Opinion Survey 2014 X. Communication and Openness (continued) Evaluation of WBG’s Social Media Channels Information Sharing 49 The World Bank Group Albania Country Opinion Survey 2014 XI. Appendices A. Responses to All Questions across All Respondents ..................... 51 B. Responses to All Questions by Stakeholder Groups ..................... 69 C. Responses to All Questions by Geographic Location .................... 90 D. Responses to All Questions by Levels of Collaboration ............... 105 E. Responses to Key Questions by Specializations/Sectors ............. 120 F. Responses to All Questions by Year ............................................ 126 G. Indicator Questions as a Function of Exposure to the WBG ....... 131 H. Indicator Questions by Stakeholder Groups ............................... 132 I. WBG Country Survey FY 2014 – Albania Questionnaire.............. 133 Albania 50 The World Bank Group Albania Country Opinion Survey 2014 Appendix A: Responses to All Questions across All Respondents (N=2483) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know� (DK), the mean rating across all respondents (Mean), and the stan dard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Albania Percentage of Respondents 1. In general would you say that Albania is headed in ... ? (N=199) The right direction 67.6% The wrong direction 6.0% Not sure 26.4% 2. Listed below are a number of development priorities in Albania. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Albania? (Choose no more than THREE) (Responses Combined; N=201) Anti corruption 33.4% Public sector governance/reform 31.4% Law and justice 29.7% Education 22.2% Job creation/employment 19.0% Economic growth 14.5% Agricultural development 13.2% Health 12.7% Poverty reduction 12.5% EU integration 10.7% Domestic private sector development 10.2% Social protection 9.7% Foreign direct investment 9.0% Energy 7.5% Rural development 7.0% Food security 6.0% Trade and exports 5.5% Natural resource management 5.2% Financial markets 5.0% Crime and violence 4.7% Environmental sustainability 4.2% Water and sanitation 3.7% Urban development 3.7% Transport 3.5% Regulatory framework 3.5% Gender equity 3.2% Equality of opportunity 3.2% Information and communications technology 2.7% Climate change 1.0% Disaster management 0.7% 3 Note that the number of respondents from academia/research institutes/think tanks was weighted (original N=90, Weight=0.5, Weighted N=45); therefore, the final sample N=203. 51 The World Bank Group Albania Country Opinion Survey 2014 A. General Issues Facing Albania (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Albania? (Choose no more than THREE) (Responses Combined; N=200) Economic growth 40.8% Job creation/employment 39.0% Domestic private sector development 31.0% Agricultural development 20.8% Rural development 19.8% Public sector governance/reform 18.0% Social protection 17.3% Education 15.0% Foreign direct investment 12.5% Natural resource management 12.0% Anti corruption 11.0% EU integration 9.3% Law and justice 7.5% Health 6.5% Trade and exports 5.5% Energy 4.5% Regulatory framework 4.0% Gender equity 3.5% Equality of opportunity 3.3% Environmental sustainability 2.5% Financial markets 2.3% Food security 2.3% Climate change 1.8% Urban development 1.8% Water and sanitation 1.5% Crime and violence 1.5% Transport 1.3% Information and communications technology 0.5% Disaster management 0.5% 52 The World Bank Group Albania Country Opinion Survey 2014 A. General Issues Facing Albania (continued) 4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Percentage of Respondents Albania? (Choose no more than THREE) (Responses Combined; N=203) Domestic private sector development 38.2% Foreign direct investment 36.9% Agricultural development 24.6% Public sector governance/reform 20.9% Anti corruption 20.4% Natural resource management 19.5% Rural development 16.3% Job creation/employment 16.0% Trade and exports 15.3% Law and justice 12.6% Energy 11.8% EU integration 8.6% Education 8.6% Regulatory framework 5.9% Financial markets 5.7% Urban development 5.2% Social protection 4.9% Transport 4.9% Environmental sustainability 3.9% Equality of opportunity 3.2% Food security 2.7% Health 2.7% Climate change 1.7% Information and communications technology 1.5% Crime and violence 1.5% Gender equity 1.0% Water and sanitation 1.0% Disaster management 0.7% 53 The World Bank Group Albania Country Opinion Survey 2014 A. General Issues Facing Albania (continued) 5. The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Albania? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=190) Better governance (incl. anti corruption) 27.7% Consistent economic growth 26.4% Better employment opportunities for young people 21.6% Better entrepreneurial opportunities 19.5% A growing middle class 16.6% Education and training that better ensure job opportunity 16.6% Greater access to micro-finance for the poor 11.1% More reliable social safety net 10.0% Greater voice and participation for citizens to help ensure greater accountability 9.2% Better opportunity for the poor who live in rural areas 9.0% Greater equity of fiscal policy 7.7% Greater access to health and nutrition for citizens 7.4% Better opportunity for the poor who live in urban areas 6.1% Better employment opportunities for women 5.3% Better quality public services 4.7% Other 0.0% B. Overall Attitudes toward the World Bank Group Familiarity: There are several institutions in the World Bank Group that work in developing countries around the world. How familiar are you with their work in Albania? (1-Not familiar at all, 10-Extremely familiar) N DK Mean SD 1a. The World Bank (IBRD) 200 0 7.68 2.06 1b. International Finance Corporation (IFC) 196 0 6.34 2.56 Overall Effectiveness: Overall, please rate your impression of the World Bank Group member organization’s effectiveness in Albania. * (1-Not effective at all, 10-Very effective) N DK Mean SD 2a. The World Bank (IBRD) 187 14 7.87 1.71 2b. International Finance Corporation (IFC) 145 49 7.29 1.93 Staff Preparedness* N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Albania solve its most 171 28 8.70 1.31 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 54 The World Bank Group Albania Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 4. When thinking about how the World Bank Group can have the most impact on development results in Albania, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge Percentage of Respondents services) in Albania? (Choose no more than THREE) (Responses Combined; N=201) Public sector governance/reform 25.1% Agricultural development 19.7% Domestic private sector development 18.9% Economic growth 18.4% Education 17.7% Poverty reduction 17.2% Foreign direct investment 16.2% Job creation/employment 15.2% Rural development 13.9% Energy 13.9% Health 12.7% Social protection 10.4% Transport 10.4% Anti corruption 10.4% Law and justice 9.2% Natural resource management 9.0% Regulatory framework 7.2% Environmental sustainability 7.0% EU integration 6.7% Equality of opportunity 6.7% Crime and violence 5.0% Food security 4.5% Water and sanitation 4.2% Financial markets 4.2% Gender equity 4.0% Trade and exports 3.7% Information and communications technology 2.0% Climate change 1.5% Urban development 1.2% Disaster management 0.2% 55 The World Bank Group Albania Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=195) nd activity do you believe is of greatest VALUE and which activity is Greatest 2 Greatest of second greatest value in Albania? Value Value Combined Financial resources 42.9% 13.5% 56.4% Policy and economic advice 17.7% 10.4% 28.1% Capacity development 8.5% 14.8% 23.3% Mobilizing third party financial resources 4.9% 17.1% 22.0% Technical assistance 5.4% 15.3% 20.7% Donor coordination 4.4% 12.2% 16.6% Studies/analyses 9.5% 5.2% 14.7% Data 3.3% 4.4% 7.8% Linkage to non-Bank expertise 0.5% 4.4% 4.9% Convening/facilitating 2.6% 2.3% 4.9% Other 0.3% 0.3% 0.5% How effectively do the World Bank Group’s activities below support Effectiveness Albania’s efforts to achieve development results? (1-Not effective at all, 10- Very effective) N DK Mean SD 6. Convening/facilitating 154 46 7.29 2.14 7. Data 162 34 7.82 1.72 8. Policy and economic advice 167 30 7.96 1.75 9. Studies/analyses 167 26 8.08 1.68 10. Financial resources 167 31 8.05 1.61 11. Technical assistance 173 27 7.93 1.74 12. Mobilizing third party financial resources 138 58 7.51 1.87 13. Donor coordination 150 48 7.32 2.25 14. Linkage to non-Bank expertise 128 69 7.71 1.93 The World Bank Group can provide capacity building support in a number Degree of ways in Albania. To which degree would Albania benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 15. Groups outside of government to help them more effectively engage 182 15 7.69 2.08 and participate in development efforts 16. The public sector, related to implementation of specific development 194 7 8.45 1.46 projects on the ground 17. The public sector, related to strengthening institutions 188 12 8.46 1.43 18. The private sector, related to institutional and policy change 187 12 8.21 1.61 56 The World Bank Group Albania Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness capacity building work it does in each of the following areas in Albania? (1-Not effective at all, 10-Very effective) N DK Mean SD 19. Project implementation 154 47 8.09 1.70 20. Citizen engagement 131 68 7.37 1.73 21. Policy advice/design 152 50 8.16 1.52 When thinking about how to improve capacity building in Albania to help Importance ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) N DK Mean SD 22. Project implementation 169 30 8.23 1.78 23. Citizen engagement 153 46 8.08 1.78 24. Policy advice/design 172 29 8.42 1.71 25. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Albania? (Choose no more than TWO) (Responses Combined; N=197) Not willing to honestly criticize policies and reform efforts in the country 22.6% Not enough public disclosure of its work 15.8% Too bureaucratic in its operational policies and procedures 15.5% World Bank Group’s processes too slow 14.8% World Bank Group’s processes too complex 14.2% Not collaborating enough with non-state actors (i.e., civil society) 13.5% Not adequately sensitive to political/social realities in Albania 12.7% Imposing technocratic solutions without regard to political realities 12.2% Too influenced by developed countries 10.9% Don’t know 10.9% Not exploring alternative policy options 6.9% Not aligned with country priorities 6.4% Arrogant in its approach 4.8% Not aligned with other donors’ work 4.8% The credibility of its knowledge/data 4.3% Staff too inaccessible 3.1% Not client focused 2.5% Other 1.8% 57 The World Bank Group Albania Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 26. Which World Bank Group’s instruments do you believe are the MOST Percentage of Respondents effective in reducing poverty in Albania? (Choose no more than TWO) (Responses Combined; N=202) Investment lending 55.3% Policy based lending/budget support to the Government 37.2% Technical assistance 30.8% Trust Fund management 24.6% Capacity development 20.1% Knowledge products/services 16.9% Don’t know 4.7% Other 2.7% 27. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results Percentage of Respondents there? (Choose no more than TWO) (Responses Combined; N=202) Private sector 42.1% Local Government 33.7% Academia/think tanks/research institutes 27.0% Donor community 22.8% Beneficiaries 21.3% NGOs 14.6% Media 11.1% Parliament 6.2% Community Based Organizations 6.2% Foundations 5.7% Other 1.0% Don’t know 1.0% Level of Agreement To what extent do you agree with the following statements about the World Bank Group’s work in Albania? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 28. Overall the World Bank Group currently plays a relevant role in 200 3 8.07 1.81 development in Albania* 29. The World Bank Group’s work is aligned with what I consider the 195 8 7.77 1.73 development priorities for Albania* 30. The World Bank Group supports programs and strategies that are 194 9 7.88 1.74 realistic for Albania 31. The World Bank Group treats clients and stakeholders in Albania with 183 19 8.48 1.46 respect 58 The World Bank Group Albania Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner Degree in Albania, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 32. Responsiveness* 182 17 8.40 1.47 33. Flexibility (in terms of the institution’s products and services)* 175 21 7.81 1.44 34. Flexibility (in terms of adapting to changing country circumstances)* 176 21 7.70 1.58 35. Being inclusive* 170 24 7.52 1.77 36. Openness* 182 13 8.00 1.71 37. Staff accessibility* 167 29 7.89 1.77 38. Straightforwardness and honesty* 172 22 8.15 1.74 39. Ease of access to the people at the World Bank Group who are making 156 39 7.90 1.71 decisions important to my work* 40. Collaboration with civil society* 157 40 7.57 1.88 41. Collaboration with the Government* 178 19 8.55 1.28 42. Collaboration with other donors and development partners* 168 31 7.84 1.76 43. Collaboration with the private sector* 141 52 7.32 1.84 44. The speed in which it gets things accomplished on the ground* 164 29 7.13 1.95 45. Being a long-term partner* 180 18 8.65 1.46 46. To be a more effective development partner in Albania, do you believe that Percentage of Respondents the World Bank Group should have… ? (Select only ONE response) (N=194) More local presence 46.6% The current level of local presence is adequate 34.0% Less local presence 9.8% Don't know 9.5% 47. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more Percentage of Respondents than TWO) (Responses Combined; N=199) Lack of/inadequate levels of capacity in Government 38.0% Political pressures and obstacles 38.0% There is not an adequate level of citizen/civil society participation 25.4% Reforms are not well thought out in light of country challenges 21.9% The Government works inefficiently 17.6% The World Bank Group is not sensitive enough to political/social realities on the 16.1% ground Poor donor coordination 12.1% The World Bank Group works too slowly 11.6% The World Bank Group does not do adequate follow through/follow-up 5.8% Other 1.5% 59 The World Bank Group Albania Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Albania? (1-Not important at all, 10-Very important) N DK Mean SD 1. Anti corruption 192 7 8.32 1.94 2. Information and communications technology 182 12 7.65 1.78 3. Transport 186 11 7.97 1.80 4. Crime and violence 177 17 7.09 2.40 5. Law and justice 180 15 8.14 1.98 6. Urban development 182 11 8.20 1.63 7. Environmental sustainability 185 12 8.16 1.56 8. Regulatory framework 177 16 8.01 1.64 9. Poverty reduction 190 8 8.77 1.36 10. Gender equity 182 13 7.41 2.08 11. Domestic private sector development 185 10 8.58 1.54 12. Foreign direct investment 186 9 8.54 1.64 13. Water and sanitation 183 10 7.98 1.74 14. Trade and exports 176 20 8.00 1.74 15. Economic growth 184 9 8.86 1.30 16. Energy 184 8 8.45 1.61 17. Disaster management 177 16 7.25 2.00 18. Public sector governance/reform 187 8 8.53 1.53 19. Job creation/employment 183 13 8.25 1.84 20. Financial markets 177 19 8.09 1.72 21. Equality of opportunity 180 16 7.53 1.94 22. Health 184 10 8.63 1.44 23. Rural development 189 7 8.27 1.55 24. EU integration 177 16 7.59 2.29 25. Food security 180 15 7.83 2.20 26. Education 185 13 8.53 1.65 27. Social protection 184 12 8.21 1.71 28. Climate change 178 18 7.26 2.09 29. Agricultural development 189 6 8.59 1.66 30. Natural resource management 184 14 8.31 1.69 60 The World Bank Group Albania Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness work it does in the following areas of development in Albania? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Anti corruption 118 77 7.45 2.01 2. Information and communications technology 112 82 7.68 1.71 3. Transport 130 65 7.97 1.41 4. Crime and violence 94 101 6.94 2.34 5. Law and justice 102 92 7.18 2.09 6. Urban development 126 67 7.39 1.89 7. Environmental sustainability 129 67 7.41 1.87 8. Regulatory framework 133 62 7.44 1.79 9. Poverty reduction 139 55 7.62 1.73 10. Gender equity 122 73 7.41 2.08 11. Domestic private sector development 118 75 7.51 1.92 12. Foreign direct investment 129 62 7.65 1.82 13. Water and sanitation 120 74 7.34 1.98 14. Trade and exports 110 85 7.50 1.75 15. Economic growth 137 57 7.67 1.67 16. Energy 135 56 7.46 1.94 17. Disaster management 105 86 7.30 2.06 18. Public sector governance/reform 135 58 7.77 1.64 19. Job creation/employment 124 71 7.12 2.17 20. Financial markets 107 85 7.41 2.13 21. Equality of opportunity 113 80 7.28 1.92 22. Health 129 64 7.26 1.96 23. Rural development 129 66 7.48 1.73 24. EU integration 114 79 7.36 2.16 25. Food security 105 89 7.20 2.13 26. Education 122 73 7.24 2.10 27. Social protection 127 68 7.36 1.73 28. Climate change 110 83 7.10 2.16 29. Agricultural development 128 68 7.44 1.78 30. Natural resource management 103 92 7.38 1.82 3. Where are the World Bank Group’s decisions made primarily that support Percentage of Respondents the program in Albania? (Select only ONE response) (N=202) At the Headquarters (in Washington D.C.) 50.5% In the country 21.0% Don’t know 28.5% Achieving Development Results N DK Mean SD 4. To what extent does the World Bank Group’s work help to achieve development results in Albania?* (1-To no degree at all, 10-To a very 194 8 7.84 1.71 significant degree) 61 The World Bank Group Albania Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Albania? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program 4 Results, etc.) meet 185 17 7.10 1.87 the needs of Albania* 6. The World Bank Group meets Albania’s needs for knowledge services 182 21 7.52 1.80 (e.g., research, analysis, data, technical assistance)* Measuring Results N DK Mean SD 7. To what extent do you believe the World Bank Group measures and corrects its work in real time in Albania? (1-To no degree at all, 10-To a 154 44 7.90 1.67 very significant degree) D. The World Bank Group’s Knowledge Work and Activities (i.e., Analysis, Studies, Research, Data, Reports, Conferences) 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=202) Weekly 10.4% Monthly 16.6% A few times a year 48.8% Rarely 21.3% Never 3.0% In Albania, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 186 16 7.68 1.82 3. Include appropriate level of stakeholder involvement during 173 29 7.27 1.80 preparation 4. Are relevant to Albania’s development priorities 189 13 7.90 1.53 5. Lead to practical solutions 185 18 7.53 1.75 6. Are accessible (well written and easy to understand) 184 15 8.00 1.54 7. Are source of relevant information on global good practices 181 21 8.11 1.48 8. Enhance your knowledge and/or skills 188 13 8.27 1.54 9. Are adequately disseminated 175 22 7.77 1.81 10. Are translated enough into local language 163 38 7.88 1.66 11. Are adaptable to Albania's specific development challenges and 184 18 7.83 1.64 country circumstances* 62 The World Bank Group Albania Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities (continued) Overall Evaluations N DK Mean SD 12. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in 190 11 8.23 1.45 your country?* (1-Not significant at all, 10-Very significant) 13. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10- 190 12 8.39 1.34 Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 156 46 6.95 2.45 2. The World Bank Group effectively monitors and evaluates the projects 187 16 7.85 1.66 and programs it supports 3. The World Bank Group's approvals and reviews are done in a timely 160 41 7.64 1.75 fashion 4. The World Bank Group's "Safeguard Policy" requirements are 157 44 8.09 1.48 reasonable 5. The World Bank Group's conditions on its lending are reasonable 160 41 7.71 1.75 6. The World Bank Group takes decisions quickly in Albania* 153 46 7.29 1.87 7. Working with the World Bank Group increases Albania’s institutional 186 15 8.30 1.55 capacity 8. The World Bank Group ensures consistency and continuity even when 168 33 8.23 1.54 there are staff changes 9. Where country systems are adequate, the World Bank Group makes 156 45 8.02 1.65 appropriate use of them* 10. The World Bank Group provides effective implementation support 177 25 8.06 1.71 11. The World Bank Group monitors misuse of funds/corruption in its 154 48 8.24 1.50 projects 12. Which of the following best describes the way the World Bank Group Percentage of Respondents operates in Albania? (Select only ONE response) (N=177) The World Bank Group takes too much risk in Albania 2.3% The World Bank Group does not take enough risk in Albania 23.2% The World Bank Group’s approach to risk is appropriate 49.6% Don’t know 24.9% F. The Future Role of the World Bank Group in Albania Future Collaboration N DK Mean SD 1. How significant a role do you believe the World Bank (IBRD) SHOULD play in Albania’s development in the near future? (1-Not a significant role 197 6 8.85 1.24 at all, 10-Very significant role) 2. How significant a role do you believe IFC, through its support for the private sector, SHOULD play in Albania’s development in the near 182 22 8.50 1.46 future? (1-Not a significant role at all, 10-Very significant role) 63 The World Bank Group Albania Country Opinion Survey 2014 F. The Future Role of the World Bank Group in Albania (continued) 3. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Albania? (Choose no more than TWO) (Responses Combined; N=201) Offer more innovative financial products 25.6% Collaborate more effectively with Government clients 23.6% Reach out more to groups outside of Government 23.4% Increase the level of capacity development in the country 22.4% Transform the Doing Business report into a practical instrument to help improve 19.7% business climate Reduce the complexity of obtaining World Bank Group financing 14.4% Provide more adequate data/knowledge/statistics/figures on comparable 12.2% markets/sectors and country economy Offer more innovative knowledge services 11.4% Improve the competitiveness of its financing compared to markets 10.7% Improve the quality of its experts as related to Albania’s specific challenges 10.2% Work faster 8.2% Ensure greater selectivity in its work 7.2% Ensure greater synergy within the World Bank Group 4.7% Other 1.2% 4. When considering the combination of services that the World Bank Group offers in Albania, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer Percentage of Respondents more of in Albania? (Select only ONE response) (N=192) The combination is appropriate for Albania 52.0% Financial services 21.7% Knowledge products 11.2% Convening services 6.3% None of the above 5.0% Don't know 3.9% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Albania? (Choose no more than TWO) (Responses Combined; N=202) Internet 59.8% Local television 43.9% Local newspapers 28.5% Periodicals 16.6% Social media (e.g., Facebook, Twitter, Youtube, Flickr) 9.9% International television 6.2% Mobile phones 6.2% International newspapers 5.2% Blogs 4.2% Local radio 3.7% Other 3.0% International radio 2.7% Instant messaging 1.0% 64 The World Bank Group Albania Country Opinion Survey 2014 G. Communication and Information Sharing (continued) 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=202) Direct contact with World Bank Group 39.9% World Bank Group's publications and other written materials 39.1% World Bank Group's seminars/workshops/conferences 33.7% World Bank Group’s website 28.2% e-Newsletters 13.9% Social media (e.g., Facebook, Twitter, YouTube, Flickr) 10.9% Blogs 9.4% Mobile phones 9.4% Instant messaging 5.2% Other 1.2% 3. Are you aware of the World Bank Group’s Access to Information Policy under which the WBG will now disclose any information in its possession that is not Percentage of Respondents on a list of exceptions? (N=179) Yes 33.8% No 66.2% 4. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=184) Yes 41.7% No 58.3% Percentage of Respondents 5. Were you able to obtain this information? (N=72) Yes 90.2% No 9.8% Percentage of Respondents 6. Do you have access to the Internet? (N=182) Yes 89.8% No 10.2% Percentage of Respondents 7. Do you use/have used the World Bank Group’s website? (N=186) Yes 86.8% No 13.2% Percentage of Respondents 8. Which do you primarily use? (N=198) The World Bank Group’s country website 58.0% The World Bank Group’s main website 42.0% 9. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=191) High speed 86.6% Dial-up 13.4% 65 The World Bank Group Albania Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. I use/consult World Bank Group's data more often than I did a few years 189 8 7.81 2.08 ago 11. I find the World Bank Group's websites easy to navigate 185 13 8.05 1.63 12. I find the information on the World Bank Group's websites useful 185 13 8.34 1.52 13. The World Bank Group's social media channels are valuable sources of 129 72 7.42 1.97 information about the institution 14. When I need information from the World Bank Group I know how to 191 9 8.03 2.19 find it 15. The World Bank Group is responsive to my information requests and 159 38 8.33 1.57 inquiries H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Select only ONE response) (N=199) Academia/Research Institute/Think Tank 22.6% Employee of a Ministry, Ministerial Department, Implementation Agency 17.6% Private Sector Organization 9.5% NGO 9.0% Other 7.0% PMU 6.5% Consultant/Contractor working on World Bank supported project/program 5.0% Independent Government Institution 3.5% Media 3.0% Office of Minister 2.5% Office of Parliamentarian 2.5% Bilateral Agency 2.5% Multilateral Agency 2.5% Local Government Office or Staff 2.0% Trade Union 1.5% Financial Sector/Private Bank 1.0% Office of the President, Prime Minister 0.5% Private Foundation 0.5% Judiciary Branch 0.5% 66 The World Bank Group Albania Country Opinion Survey 2014 H. Background Information (continued) 2. Please identify the primary specialization of your work. Percentage of Respondents (Select only ONE response) (N=201) Education 24.1% Public sector governance/public financial management/anti-corruption 11.7% Energy 9.7% Other 9.0% Natural resource management/environmental sustainability 6.2% Private sector development/foreign direct investment 5.2% Agriculture/rural development/food security 5.0% Financial markets/banking 4.7% Generalist 4.7% Social protection 4.2% Information and communications technology 4.0% Law and justice/regulatory framework 4.0% Transport 1.7% Water and sanitation 1.5% Gender equity/equality of opportunity 1.2% Health/communicable/non-communicable diseases 1.0% Job creation/employment 1.0% Urban development 1.0% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents (IBRD, IFC, or MIGA) in your country? (N=196) Yes 53.6% No 46.4% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Albania? (Select only ONE response) (N=149) The World Bank (IBRD) 78.5% The International Finance Corporation (IFC) 15.8% The Multilateral Investment Guarantee Agency (MIGA) 1.7% Other 4.0% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=176) Yes 32.2% No 67.8% 6. If yes, what was your view on the two institutions working together in Percentage of Respondents Albania? (Select only ONE response) (N=56) Collaborating but needs improvement 49.1% Working well together 44.6% Don’t know 5.4% In conflict 0.9% Other 0.0% 67 The World Bank Group Albania Country Opinion Survey 2014 H. Background Information (continued) 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Albania? (Choose no more than TWO) (Responses Combined; N=183) Collaborate as part of my professional duties 41.5% Engage in World Bank Group related/sponsored events/activities 32.5% Use World Bank Group reports/data 32.0% Observer (i.e., follow in media, discuss in informal conversations, etc.) 24.0% Use World Bank Group website for information, data, research, etc. 21.0% Percentage of Respondents 8. Which best represents your geographic location? (N=194) Tirana and Durres 80.7% North Albania 10.1% South Albania 6.4% Central Albania 2.8% 68 The World Bank Group Albania Country Opinion Survey 2014 Appendix B: Responses to All Questions by Stakeholder Groups A. General Issues facing Albania In general would you say that Albania is headed in...? Office of Employee PMU/ Bilateral/ Private Sector/ Independent President/Prime of Consultant on Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Ministry WBG Project Agency Private Bank CSO Media Institution Academia Other The right direction 83.3% 91.2% 54.5% 80.0% 60.0% 61.9% 50.0% 71.4% 54.3% 75.0% The wrong direction 0.0% 2.9% 4.5% 10.0% 0.0% 4.8% 0.0% 0.0% 15.2% 3.6% Not sure 16.7% 5.9% 40.9% 10.0% 40.0% 33.3% 50.0% 28.6% 30.4% 21.4% Listed below are a number of development priorities in Albania. Please identify which of the following you consider the most important development priorities in Albania? (Choose no more than THREE) Office of Employee PMU/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/Prime of Consultant on Multilateral Financial Sector/ Government (Responses Combined) Minister/Minister Ministry WBG Project Agency Private Bank CSO Media Institution Academia Other Social protection 0.0% 11.4% 8.7% 30.0% 14.3% 9.1% 16.7% 14.3% 7.9% 0.0% Transport 16.7% 2.9% 4.3% 0.0% 0.0% 0.0% 16.7% 14.3% 2.2% 3.8% Public sector governance/reform 0.0% 34.3% 30.4% 60.0% 28.6% 36.4% 50.0% 42.9% 22.5% 30.8% EU integration 16.7% 11.4% 21.7% 0.0% 9.5% 4.5% 0.0% 0.0% 7.9% 19.2% Gender equity 0.0% 5.7% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 5.6% 0.0% Domestic private sector development 0.0% 14.3% 8.7% 0.0% 14.3% 4.5% 0.0% 0.0% 12.4% 15.4% Foreign direct investment 0.0% 8.6% 8.7% 0.0% 14.3% 9.1% 0.0% 28.6% 4.5% 15.4% Water and sanitation 0.0% 2.9% 4.3% 10.0% 14.3% 4.5% 0.0% 0.0% 1.1% 0.0% Anti corruption 50.0% 22.9% 34.8% 50.0% 33.3% 45.5% 33.3% 28.6% 27.0% 38.5% Job creation/employment 16.7% 28.6% 13.0% 0.0% 9.5% 18.2% 16.7% 0.0% 24.7% 23.1% Rural development 0.0% 11.4% 4.3% 10.0% 9.5% 9.1% 16.7% 0.0% 6.7% 0.0% Financial markets 0.0% 2.9% 4.3% 0.0% 9.5% 4.5% 0.0% 0.0% 9.0% 3.8% Urban development 16.7% 2.9% 4.3% 0.0% 0.0% 0.0% 0.0% 0.0% 10.1% 0.0% Environmental sustainability 0.0% 2.9% 0.0% 20.0% 0.0% 0.0% 16.7% 14.3% 3.4% 7.7% Equality of opportunity 0.0% 2.9% 4.3% 0.0% 0.0% 4.5% 0.0% 0.0% 7.9% 0.0% Health 16.7% 14.3% 17.4% 20.0% 9.5% 9.1% 0.0% 14.3% 14.6% 7.7% Education* 83.3% 14.3% 21.7% 20.0% 19.0% 27.3% 0.0% 42.9% 25.8% 11.5% Poverty reduction 16.7% 8.6% 8.7% 0.0% 19.0% 18.2% 33.3% 14.3% 13.5% 7.7% Energy 0.0% 8.6% 4.3% 20.0% 14.3% 0.0% 16.7% 0.0% 4.5% 11.5% Food security 0.0% 8.6% 0.0% 0.0% 9.5% 13.6% 0.0% 14.3% 4.5% 3.8% Climate change 0.0% 2.9% 4.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Agricultural development 0.0% 17.1% 30.4% 0.0% 9.5% 18.2% 0.0% 14.3% 10.1% 7.7% Trade and exports 0.0% 2.9% 4.3% 0.0% 0.0% 13.6% 0.0% 14.3% 6.7% 7.7% Crime and violence 0.0% 0.0% 4.3% 0.0% 9.5% 4.5% 16.7% 0.0% 10.1% 0.0% Economic growth 50.0% 11.4% 13.0% 0.0% 4.8% 9.1% 33.3% 14.3% 13.5% 26.9% Law and justice 16.7% 37.1% 30.4% 60.0% 38.1% 13.6% 33.3% 28.6% 19.1% 34.6% Regulatory framework 0.0% 0.0% 4.3% 0.0% 4.8% 0.0% 0.0% 0.0% 6.7% 7.7% Natural resource management 0.0% 8.6% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% 10.1% 7.7% Disaster management 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% 0.0% 0.0% 1.1% 0.0% Information and communications technology 0.0% 0.0% 0.0% 0.0% 4.8% 9.1% 0.0% 0.0% 3.4% 3.8% *Significantly different between stakeholder groups 69 The World Bank Group Albania Country Opinion Survey 2014 A. General Issues facing Albania (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Albania? (Choose no more than THREE) Office of Employee PMU/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/Prime of Consultant on Multilateral Financial Sector/ Government (Responses Combined) Minister/Minister Ministry WBG Project Agency Private Bank CSO Media Institution Academia Other Water and sanitation 0.0% 2.9% 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% 2.3% 0.0% Equality of opportunity 0.0% 5.7% 0.0% 10.0% 0.0% 0.0% 0.0% 14.3% 5.7% 0.0% Economic growth 66.7% 48.6% 43.5% 10.0% 42.9% 31.8% 33.3% 57.1% 35.2% 46.2% Climate change 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% 0.0% 0.0% 5.7% 0.0% EU integration 33.3% 8.6% 13.0% 10.0% 0.0% 4.5% 33.3% 0.0% 14.8% 0.0% Gender equity 0.0% 2.9% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 6.8% 3.8% Rural development 0.0% 34.3% 26.1% 20.0% 23.8% 13.6% 33.3% 42.9% 8.0% 11.5% Urban development 0.0% 2.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.7% 0.0% Regulatory framework 0.0% 2.9% 0.0% 0.0% 4.8% 4.5% 0.0% 0.0% 11.4% 0.0% Social protection 33.3% 17.1% 13.0% 20.0% 19.0% 18.2% 0.0% 28.6% 23.9% 3.8% Law and justice 0.0% 2.9% 8.7% 20.0% 4.8% 13.6% 0.0% 14.3% 9.1% 3.8% Transport 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 1.1% 0.0% Crime and violence 0.0% 0.0% 4.3% 0.0% 0.0% 4.5% 0.0% 0.0% 2.3% 0.0% Information and communications technology* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% Anti corruption* 0.0% 2.9% 21.7% 30.0% 9.5% 0.0% 50.0% 14.3% 6.8% 15.4% Domestic private sector development 16.7% 40.0% 30.4% 20.0% 33.3% 31.8% 16.7% 14.3% 20.5% 50.0% Foreign direct investment 16.7% 11.4% 4.3% 10.0% 19.0% 13.6% 0.0% 42.9% 9.1% 15.4% Education 0.0% 17.1% 13.0% 30.0% 14.3% 13.6% 33.3% 14.3% 13.6% 11.5% Energy 0.0% 5.7% 8.7% 0.0% 0.0% 9.1% 0.0% 0.0% 4.5% 3.8% Public sector governance/reform 33.3% 11.4% 13.0% 30.0% 23.8% 18.2% 0.0% 14.3% 20.5% 19.2% Natural resource management 0.0% 8.6% 8.7% 0.0% 0.0% 18.2% 16.7% 0.0% 15.9% 26.9% Environmental sustainability 0.0% 0.0% 0.0% 10.0% 0.0% 4.5% 0.0% 0.0% 4.5% 3.8% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.3% 0.0% Health 0.0% 2.9% 8.7% 10.0% 0.0% 4.5% 0.0% 0.0% 15.9% 3.8% Agricultural development 16.7% 25.7% 26.1% 20.0% 28.6% 13.6% 16.7% 14.3% 14.8% 23.1% Job creation/employment 66.7% 34.3% 47.8% 30.0% 57.1% 50.0% 33.3% 0.0% 27.3% 42.3% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 16.7% 14.3% 3.4% 3.8% Trade and exports 0.0% 5.7% 4.3% 0.0% 9.5% 9.1% 0.0% 14.3% 4.5% 3.8% Food security 0.0% 2.9% 0.0% 0.0% 4.8% 4.5% 0.0% 0.0% 3.4% 0.0% *Significantly different between stakeholder groups 70 The World Bank Group Albania Country Opinion Survey 2014 A. General Issues facing Albania (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Albania? (Choose no more than THREE) Office of Employee PMU/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/Prime of Consultant on Multilateral Financial Sector/ Government (Responses Combined) Minister/Minister Ministry WBG Project Agency Private Bank CSO Media Institution Academia Other Energy 0.0% 17.1% 13.0% 20.0% 14.3% 0.0% 33.3% 14.3% 4.4% 17.9% Gender equity* 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.2% 0.0% Equality of opportunity 0.0% 2.9% 4.3% 0.0% 0.0% 0.0% 0.0% 0.0% 7.8% 3.6% Social protection 0.0% 0.0% 8.7% 0.0% 4.8% 9.1% 0.0% 0.0% 11.1% 0.0% EU integration 16.7% 0.0% 8.7% 10.0% 14.3% 9.1% 16.7% 0.0% 12.2% 7.1% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% 3.3% 3.6% Anti corruption 16.7% 8.6% 21.7% 40.0% 28.6% 18.2% 16.7% 14.3% 18.9% 28.6% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.3% 0.0% Rural development 0.0% 22.9% 13.0% 20.0% 14.3% 22.7% 33.3% 14.3% 17.8% 3.6% Foreign direct investment 66.7% 51.4% 21.7% 30.0% 42.9% 50.0% 33.3% 28.6% 26.7% 32.1% Urban development 0.0% 8.6% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 10.0% 3.6% Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% Education 0.0% 2.9% 13.0% 0.0% 4.8% 13.6% 33.3% 28.6% 12.2% 0.0% Information and communications technology 0.0% 2.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.2% 3.6% Regulatory framework* 0.0% 0.0% 13.0% 30.0% 0.0% 0.0% 16.7% 14.3% 4.4% 7.1% Trade and exports 0.0% 25.7% 13.0% 0.0% 9.5% 13.6% 0.0% 14.3% 20.0% 14.3% Public sector governance/reform 0.0% 28.6% 13.0% 10.0% 19.0% 18.2% 33.3% 42.9% 14.4% 32.1% Domestic private sector development 100.0% 40.0% 43.5% 30.0% 47.6% 36.4% 16.7% 28.6% 25.6% 42.9% Job creation/employment 16.7% 17.1% 21.7% 10.0% 14.3% 22.7% 0.0% 28.6% 14.4% 10.7% Agricultural development 0.0% 28.6% 26.1% 20.0% 33.3% 27.3% 33.3% 14.3% 20.0% 25.0% Food security 0.0% 0.0% 8.7% 0.0% 4.8% 0.0% 0.0% 0.0% 5.6% 0.0% Transport 16.7% 2.9% 0.0% 0.0% 4.8% 4.5% 16.7% 14.3% 6.7% 3.6% Natural resource management 33.3% 20.0% 21.7% 10.0% 14.3% 22.7% 0.0% 0.0% 21.1% 25.0% Environmental sustainability 16.7% 0.0% 8.7% 0.0% 4.8% 4.5% 0.0% 0.0% 2.2% 7.1% Health 0.0% 2.9% 0.0% 0.0% 4.8% 0.0% 16.7% 0.0% 5.6% 0.0% Law and justice* 0.0% 11.4% 8.7% 50.0% 19.0% 4.5% 0.0% 28.6% 12.2% 7.1% Crime and violence 0.0% 0.0% 8.7% 0.0% 0.0% 0.0% 0.0% 0.0% 2.2% 0.0% Financial markets 0.0% 2.9% 8.7% 10.0% 0.0% 0.0% 0.0% 14.3% 7.8% 10.7% *Significantly different between stakeholder groups 71 The World Bank Group Albania Country Opinion Survey 2014 A. General Issues facing Albania (continued) When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Albania? (Choose no more than TWO) Office of Employee PMU/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/Prime of Consultant on Multilateral Financial Sector/ Government (Responses Combined) Minister/Minister Ministry WBG Project Agency Private Bank CSO Media Institution Academia Other Better employment opportunities for young people 16.7% 21.2% 30.0% 20.0% 15.0% 13.6% 33.3% 16.7% 20.3% 29.6% Better employment opportunities for women 0.0% 15.2% 0.0% 10.0% 5.0% 4.5% 0.0% 0.0% 5.1% 0.0% Greater access to micro-finance for the poor 16.7% 15.2% 0.0% 0.0% 25.0% 18.2% 0.0% 0.0% 12.7% 3.7% Greater voice and participation for citizens to help ensure greater 0.0% 0.0% 15.0% 10.0% 10.0% 18.2% 0.0% 0.0% 13.9% 7.4% accountability Better governance (incl. anti corruption) 50.0% 15.2% 25.0% 50.0% 20.0% 27.3% 33.3% 33.3% 31.6% 29.6% Greater access to health and nutrition for citizens 16.7% 3.0% 15.0% 10.0% 15.0% 0.0% 0.0% 16.7% 7.6% 3.7% Better entrepreneurial opportunities 0.0% 27.3% 10.0% 20.0% 10.0% 18.2% 33.3% 0.0% 20.3% 29.6% A growing middle class 0.0% 15.2% 35.0% 0.0% 25.0% 13.6% 16.7% 50.0% 11.4% 11.1% Better opportunity for the poor who live in rural areas 0.0% 18.2% 5.0% 0.0% 0.0% 13.6% 16.7% 16.7% 7.6% 7.4% Better opportunity for the poor who live in urban areas 0.0% 0.0% 5.0% 0.0% 5.0% 4.5% 0.0% 0.0% 11.4% 14.8% Consistent economic growth 33.3% 24.2% 25.0% 10.0% 40.0% 18.2% 16.7% 33.3% 32.9% 22.2% More reliable social safety net 33.3% 12.1% 15.0% 10.0% 10.0% 9.1% 0.0% 0.0% 7.6% 7.4% Greater equity of fiscal policy 0.0% 12.1% 10.0% 0.0% 5.0% 18.2% 16.7% 0.0% 3.8% 3.7% Education and training that better ensure job opportunity* 33.3% 15.2% 5.0% 60.0% 15.0% 13.6% 16.7% 16.7% 13.9% 14.8% Better quality public services 0.0% 6.1% 5.0% 0.0% 0.0% 9.1% 0.0% 16.7% 0.0% 11.1% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups B. Overall Attitudes toward the World Bank Group There are several institutions in the World Bank Group that work in developing countries around the world. How familiar are you with their work in Albania? (1-Not familiar at all, 10-Extremely familiar) Office of President/ Private Sector/ Independent Prime Minister/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Government Academia/ Research Minister Employee of Ministry WBG project Agency Private Bank CSO Media Institution Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank (IBRD) 6 8.33 1.21 34 8.15 1.44 23 8.70 1.26 10 6.50 2.64 21 7.29 2.37 22 7.32 2.15 6 7.67 3.44 6 7.67 2.88 45 7.26 2.28 27 7.85 1.63 International Finance Corporation (IFC) 5 7.60 2.07 32 7.06 2.50 22 6.05 2.44 10 5.00 2.94 21 7.29 2.61 22 5.77 2.58 6 6.50 2.95 6 5.00 2.45 45 6.58 2.23 27 5.59 2.74 Overall, please rate your impression of the World Bank Group member organization’s effectiveness in Albania. (1-Not effective at all, 10-Very effective) Office of President/ Private Sector/ Independent Prime Minister/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Government Academia/ Research Minister Employee of Ministry WBG project Agency Private Bank CSO Media Institution Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank (IBRD) 6 7.83 1.17 33 8.03 1.36 22 8.09 2.29 9 6.11 1.17 19 7.47 1.65 20 7.65 2.16 5 7.40 1.67 7 8.14 1.35 41 8.01 1.57 25 8.36 1.58 International Finance Corporation (IFC) 4 7.25 2.50 28 7.54 1.77 15 7.53 1.77 6 5.67 1.63 17 6.65 2.40 12 7.58 1.24 5 6.80 1.92 5 6.00 2.45 37 7.57 1.89 16 7.63 1.93 72 The World Bank Group Albania Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Office of President/ Private Sector/ Independent Prime Minister/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Government Academia/ Research Minister Employee of Ministry WBG project Agency Private Bank CSO Media Institution Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Albania 5 8.60 1.34 29 8.45 1.38 22 8.82 1.14 9 7.89 1.62 18 8.33 1.19 16 9.00 1.21 4 8.00 0.82 6 8.83 0.75 38 8.97 1.13 24 8.92 1.69 solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank Group can have the most impact on development results in Albania, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Albania? (Choose no more than THREE) Office of Employee PMU/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/Prime of Consultant on Multilateral Financial Sector/ Government (Responses Combined) Minister/Minister Ministry WBG Project Agency Private Bank CSO Media Institution Academia Other Social protection 16.7% 11.8% 8.7% 20.0% 9.5% 13.6% 0.0% 28.6% 2.2% 14.8% Public sector governance/reform 33.3% 26.5% 21.7% 50.0% 19.0% 22.7% 16.7% 57.1% 16.7% 29.6% Transport 16.7% 0.0% 8.7% 10.0% 14.3% 18.2% 16.7% 14.3% 13.3% 7.4% Poverty reduction 16.7% 14.7% 13.0% 0.0% 14.3% 18.2% 33.3% 14.3% 25.6% 14.8% EU integration 0.0% 8.8% 13.0% 0.0% 0.0% 4.5% 0.0% 0.0% 10.0% 7.4% Gender equity 0.0% 5.9% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 8.9% 0.0% Crime and violence 0.0% 5.9% 4.3% 0.0% 0.0% 4.5% 0.0% 0.0% 11.1% 3.7% Domestic private sector development 33.3% 8.8% 13.0% 0.0% 28.6% 27.3% 33.3% 14.3% 17.8% 25.9% Rural development 0.0% 29.4% 21.7% 20.0% 9.5% 18.2% 16.7% 0.0% 8.9% 0.0% Foreign direct investment 16.7% 20.6% 17.4% 0.0% 19.0% 4.5% 16.7% 14.3% 16.7% 22.2% Water and sanitation 0.0% 0.0% 13.0% 10.0% 9.5% 4.5% 0.0% 0.0% 1.1% 3.7% Energy 16.7% 17.6% 17.4% 30.0% 23.8% 0.0% 16.7% 42.9% 4.4% 11.1% Job creation/employment 33.3% 23.5% 8.7% 10.0% 4.8% 13.6% 16.7% 14.3% 14.4% 18.5% Financial markets 0.0% 5.9% 4.3% 10.0% 0.0% 0.0% 0.0% 14.3% 7.8% 0.0% Urban development 0.0% 2.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.1% 3.7% Environmental sustainability 0.0% 11.8% 4.3% 10.0% 0.0% 13.6% 0.0% 0.0% 6.7% 7.4% Equality of opportunity 16.7% 2.9% 4.3% 0.0% 0.0% 13.6% 0.0% 14.3% 12.2% 3.7% Health 16.7% 14.7% 17.4% 20.0% 19.0% 9.1% 16.7% 0.0% 14.4% 0.0% Education 33.3% 14.7% 13.0% 20.0% 23.8% 13.6% 50.0% 14.3% 16.7% 14.8% Food security 16.7% 0.0% 8.7% 0.0% 4.8% 4.5% 0.0% 0.0% 6.7% 3.7% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% 2.2% 3.7% Agricultural development 0.0% 20.6% 26.1% 0.0% 23.8% 22.7% 16.7% 0.0% 21.1% 22.2% Trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% 13.6% 0.0% 0.0% 7.8% 3.7% Economic growth 16.7% 14.7% 17.4% 30.0% 23.8% 13.6% 33.3% 14.3% 17.8% 18.5% Law and justice 0.0% 5.9% 13.0% 20.0% 23.8% 4.5% 0.0% 14.3% 7.8% 3.7% Regulatory framework 0.0% 2.9% 0.0% 10.0% 4.8% 9.1% 0.0% 14.3% 10.0% 14.8% Natural resource management 16.7% 8.8% 21.7% 10.0% 4.8% 0.0% 0.0% 0.0% 6.7% 14.8% Anti corruption 0.0% 11.8% 8.7% 0.0% 14.3% 18.2% 16.7% 14.3% 4.4% 14.8% Information and communications technology 0.0% 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% 2.2% 7.4% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.1% 0.0% 73 The World Bank Group Albania Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Albania? Greatest Value Office of Employee PMU/ Bilateral/ Private Sector/ Independent President/Prime of Consultant on Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Ministry WBG Project Agency Private Bank CSO Media Institution Academia Other Convening/facilitating* 16.7% 0.0% 0.0% 0.0% 0.0% 9.5% 16.7% 0.0% 2.4% 0.0% Data 16.7% 0.0% 4.3% 22.2% 0.0% 4.8% 0.0% 0.0% 3.5% 0.0% Policy and economic advice 0.0% 9.1% 30.4% 11.1% 23.8% 4.8% 0.0% 42.9% 20.0% 23.1% Studies/analyses 0.0% 3.0% 8.7% 22.2% 14.3% 14.3% 16.7% 0.0% 8.2% 11.5% Financial resources* 50.0% 72.7% 47.8% 11.1% 42.9% 42.9% 16.7% 42.9% 29.4% 38.5% Capacity development 16.7% 3.0% 4.3% 11.1% 4.8% 9.5% 16.7% 14.3% 12.9% 7.7% Technical assistance 0.0% 6.1% 4.3% 22.2% 0.0% 4.8% 0.0% 0.0% 5.9% 7.7% Mobilizing third party financial resources 0.0% 6.1% 0.0% 0.0% 9.5% 0.0% 33.3% 0.0% 5.9% 3.8% Donor coordination 0.0% 0.0% 0.0% 0.0% 4.8% 4.8% 0.0% 0.0% 10.6% 7.7% Linkage to non-Bank expertise 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.2% 0.0% *Significantly different between stakeholder groups nd 2 Greatest Value Office of Employee PMU/ Bilateral/ Private Sector/ Independent President/Prime of Consultant on Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Ministry WBG Project Agency Private Bank CSO Media Institution Academia Other Convening/facilitating 0.0% 0.0% 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 3.5% 7.7% Data 0.0% 0.0% 4.3% 22.2% 9.5% 0.0% 0.0% 0.0% 5.9% 3.8% Policy and economic advice 16.7% 6.3% 8.7% 11.1% 4.8% 19.0% 20.0% 0.0% 11.8% 11.5% Studies/analyses 16.7% 9.4% 0.0% 0.0% 0.0% 9.5% 0.0% 0.0% 9.4% 0.0% Financial resources 16.7% 6.3% 13.0% 33.3% 9.5% 14.3% 20.0% 28.6% 9.4% 19.2% Capacity development 16.7% 28.1% 21.7% 11.1% 14.3% 4.8% 20.0% 14.3% 15.3% 0.0% Technical assistance 0.0% 15.6% 17.4% 11.1% 19.0% 14.3% 0.0% 14.3% 12.9% 23.1% Mobilizing third party financial resources 33.3% 12.5% 21.7% 0.0% 28.6% 23.8% 0.0% 28.6% 11.8% 15.4% Donor coordination 0.0% 18.8% 4.3% 11.1% 14.3% 4.8% 20.0% 14.3% 10.6% 19.2% Linkage to non-Bank expertise 0.0% 3.1% 8.7% 0.0% 0.0% 4.8% 20.0% 0.0% 8.2% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.2% 0.0% 74 The World Bank Group Albania Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) How effectively do the World Bank Group’s activities below support Albania’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) Office of President/ Private Sector/ Independent Prime Minister/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Government Academia/ Research Minister Employee of Ministry WBG project Agency Private Bank CSO Media Institution Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Convening/facilitating* 3 6.33 2.52 30 7.60 1.75 14 7.93 2.37 9 4.89 2.09 16 6.31 2.55 15 7.47 2.26 3 5.33 3.51 5 7.20 1.10 40 7.70 1.68 19 7.79 2.15 Data 5 7.20 1.10 29 8.00 1.77 16 8.56 1.03 9 8.22 1.09 16 7.75 1.44 18 7.50 2.53 3 8.33 0.58 6 6.67 2.16 41 7.93 1.50 19 7.32 2.08 Policy and economic advice 5 7.80 1.48 29 8.03 1.92 18 8.61 1.24 8 8.13 1.96 16 7.56 1.71 17 8.06 2.22 4 7.00 1.15 5 8.00 1.22 41 7.85 1.68 24 7.88 1.87 Studies/analyses 5 7.60 1.14 30 8.00 2.03 18 7.89 2.22 8 8.63 0.52 16 8.00 1.21 17 7.71 2.23 4 8.25 0.96 5 8.60 0.55 42 8.22 1.46 22 8.23 1.63 Financial resources* 5 8.00 1.87 30 8.13 1.76 18 9.28 0.89 9 7.33 1.22 18 7.06 1.59 15 7.60 2.20 4 6.50 1.00 7 9.14 0.90 39 8.00 1.43 22 8.36 1.18 Technical assistance* 5 7.40 1.67 31 8.29 1.47 18 8.50 2.20 9 6.78 1.48 17 6.76 1.82 20 7.75 2.17 4 6.25 0.50 6 8.33 0.82 41 8.23 1.36 22 8.23 1.66 Mobilizing third party financial resources 3 7.00 2.65 25 7.60 1.87 13 8.00 2.38 5 6.60 0.89 14 6.79 1.93 14 7.50 2.24 4 5.00 0.82 6 7.83 1.47 37 7.75 1.63 17 7.94 1.56 Donor coordination* 5 7.00 1.41 28 7.50 2.27 17 8.94 1.14 8 4.38 2.62 15 6.80 2.14 12 7.00 2.30 3 4.33 1.53 5 7.60 0.89 38 7.92 1.48 19 6.74 2.96 Linkage to non-Bank expertise* 2 8.00 1.41 23 7.35 2.40 15 8.67 1.54 5 5.00 2.35 13 7.00 1.47 13 7.54 2.37 3 6.67 0.58 4 8.50 1.29 34 7.99 1.47 16 8.25 1.77 *Significantly different between stakeholder groups The World Bank Group can provide capacity building support in a number of ways in Albania. To which degree would Albania benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) Office of President/ Private Sector/ Independent Prime Minister/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Government Academia/ Research Minister Employee of Ministry WBG project Agency Private Bank CSO Media Institution Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Groups outside of government to help them more effectively engage and participate in 6 7.33 1.63 31 6.97 1.91 19 8.58 1.57 8 5.63 2.62 17 7.53 2.55 20 8.80 1.11 6 8.33 1.03 4 7.50 1.91 45 8.22 1.45 26 6.85 2.88 development efforts* The public sector, related to implementation of specific development projects on the 6 8.00 1.41 33 8.67 1.34 23 8.78 1.35 8 7.13 2.47 21 8.29 1.38 20 8.95 1.10 5 7.40 2.70 5 8.40 0.89 45 8.39 1.25 28 8.43 1.62 ground The public sector, related to strengthening 6 8.67 1.03 33 8.67 1.02 23 8.61 1.34 9 8.22 1.92 20 7.55 2.11 18 8.78 1.17 5 7.60 1.82 5 8.80 0.45 42 8.57 1.32 27 8.52 1.45 institutions The private sector, related to institutional and 6 8.33 1.21 32 8.03 1.62 19 8.68 1.16 8 6.75 1.67 21 7.48 2.11 20 8.30 1.17 5 8.40 1.34 6 7.67 2.25 43 8.59 1.28 27 8.52 1.87 policy change* *Significantly different between stakeholder groups How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Albania? (1-Not effective at all, 10-Very effective) Office of President/ Private Sector/ Independent Prime Minister/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Government Academia/ Research Minister Employee of Ministry WBG project Agency Private Bank CSO Media Institution Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation 5 8.00 0.71 27 8.44 1.40 19 8.89 1.29 6 6.50 0.84 14 7.57 2.31 16 8.50 1.26 3 6.67 1.53 7 8.14 1.68 36 8.04 1.51 21 7.67 2.39 Citizen engagement* 3 6.00 1.00 24 7.29 1.49 12 8.25 1.54 5 6.40 2.30 12 6.92 1.44 17 8.24 1.25 4 6.50 1.29 5 6.60 1.52 35 7.74 1.55 14 6.36 2.56 Policy advice/design 5 8.00 1.41 31 8.13 1.59 17 8.41 1.33 6 8.33 1.03 14 7.71 1.27 16 8.50 1.10 3 6.33 1.53 5 7.80 1.64 35 8.51 1.37 20 7.75 2.15 *Significantly different between stakeholder groups 75 The World Bank Group Albania Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about how to improve capacity building in Albania to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Office of President/ Private Sector/ Independent Prime Minister/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Government Academia/ Research Minister Employee of Ministry WBG project Agency Private Bank CSO Media Institution Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation* 5 9.20 0.45 29 8.69 1.37 21 8.57 2.06 9 6.11 2.03 16 7.75 2.38 19 8.26 1.45 4 7.25 2.63 5 8.80 0.45 38 8.24 1.45 23 8.30 1.87 Citizen engagement* 4 7.50 1.91 26 8.62 1.36 19 8.58 1.30 9 6.11 3.18 13 8.38 1.39 19 8.47 1.22 4 7.00 1.41 4 8.00 0.82 37 8.32 1.56 18 7.06 2.26 Policy advice/design 5 9.20 0.84 30 8.40 1.92 19 8.95 0.91 9 8.89 1.62 19 7.74 2.51 19 8.58 1.43 4 6.75 1.71 4 8.00 0.82 39 8.45 1.35 24 8.42 1.98 *Significantly different between stakeholder groups Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Albania? (Choose no more than TWO) Office of Employee PMU/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/Prime of Consultant on Multilateral Financial Sector/ Government (Responses Combined) Minister/Minister Ministry WBG Project Agency Private Bank CSO Media Institution Academia Other Staff too inaccessible 0.0% 0.0% 4.8% 0.0% 0.0% 9.1% 0.0% 0.0% 6.7% 0.0% Not exploring alternative policy options 0.0% 3.0% 4.8% 0.0% 9.5% 4.5% 16.7% 14.3% 7.9% 11.5% Not adequately sensitive to political/social realities in Albania 0.0% 12.1% 23.8% 0.0% 19.0% 4.5% 16.7% 0.0% 18.0% 7.7% Not enough public disclosure of its work 33.3% 9.1% 9.5% 10.0% 19.0% 9.1% 0.0% 0.0% 22.5% 26.9% Arrogant in its approach 0.0% 3.0% 9.5% 0.0% 0.0% 4.5% 0.0% 0.0% 10.1% 3.8% Not aligned with country priorities 0.0% 6.1% 9.5% 0.0% 9.5% 9.1% 0.0% 0.0% 10.1% 0.0% The credibility of its knowledge/data 0.0% 0.0% 9.5% 0.0% 0.0% 9.1% 0.0% 14.3% 7.9% 0.0% World Bank Group’s processes too complex* 33.3% 33.3% 9.5% 10.0% 14.3% 13.6% 0.0% 14.3% 4.5% 11.5% Not willing to honestly criticize policies and reform efforts in the 16.7% 18.2% 28.6% 30.0% 38.1% 27.3% 50.0% 57.1% 12.4% 7.7% country* Too influenced by developed countries 16.7% 6.1% 14.3% 10.0% 9.5% 13.6% 0.0% 0.0% 19.1% 3.8% Imposing technocratic solutions without regard to political realities 0.0% 18.2% 9.5% 0.0% 4.8% 27.3% 16.7% 0.0% 6.7% 19.2% World Bank Group’s processes too slow* 0.0% 18.2% 9.5% 0.0% 28.6% 4.5% 50.0% 14.3% 9.0% 23.1% Too bureaucratic in its operational policies and procedures* 33.3% 33.3% 0.0% 10.0% 9.5% 0.0% 16.7% 28.6% 10.1% 26.9% Not aligned with other donors’ work* 0.0% 0.0% 0.0% 40.0% 9.5% 4.5% 0.0% 0.0% 5.6% 0.0% Not collaborating enough with non-state actors (i.e., civil society) 16.7% 6.1% 9.5% 30.0% 4.8% 31.8% 0.0% 0.0% 16.9% 11.5% Not client focused 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% 16.7% 14.3% 4.5% 0.0% Other* 0.0% 3.0% 0.0% 20.0% 0.0% 0.0% 0.0% 0.0% 1.1% 0.0% Don’t know 16.7% 6.1% 19.0% 10.0% 4.8% 9.1% 0.0% 0.0% 12.4% 19.2% *Significantly different between stakeholder groups 76 The World Bank Group Albania Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Albania? (Choose no more than TWO) Office of Employee PMU/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/Prime of Consultant on Multilateral Financial Sector/ Government (Responses Combined) Minister/Minister Ministry WBG Project Agency Private Bank CSO Media Institution Academia Other Capacity development 16.7% 17.1% 17.4% 10.0% 23.8% 19.0% 0.0% 28.6% 25.8% 21.4% Policy based lending/budget support to the Government* 50.0% 45.7% 34.8% 90.0% 23.8% 33.3% 16.7% 28.6% 27.0% 42.9% Knowledge products/services* 0.0% 11.4% 4.3% 40.0% 9.5% 19.0% 50.0% 0.0% 24.7% 17.9% Investment lending* 50.0% 57.1% 60.9% 0.0% 61.9% 47.6% 83.3% 57.1% 50.6% 71.4% Technical assistance 33.3% 37.1% 43.5% 30.0% 28.6% 28.6% 16.7% 42.9% 29.2% 17.9% Trust Fund management 33.3% 28.6% 21.7% 0.0% 19.0% 42.9% 16.7% 14.3% 25.8% 21.4% Other 16.7% 2.9% 4.3% 0.0% 4.8% 0.0% 0.0% 0.0% 1.1% 3.6% Don’t know 0.0% 0.0% 4.3% 10.0% 4.8% 4.8% 16.7% 0.0% 7.9% 3.6% *Significantly different between stakeholder groups In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Office of Employee PMU/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/Prime of Consultant on Multilateral Financial Sector/ Government (Responses Combined) Minister/Minister Ministry WBG Project Agency Private Bank CSO Media Institution Academia Other Academia/think tanks/research institutes 16.7% 41.2% 39.1% 10.0% 14.3% 22.7% 16.7% 28.6% 32.2% 14.3% Donor community* 33.3% 38.2% 13.0% 60.0% 33.3% 4.5% 16.7% 28.6% 11.1% 21.4% Media 0.0% 2.9% 4.3% 20.0% 4.8% 4.5% 33.3% 14.3% 21.1% 14.3% NGOs* 33.3% 2.9% 13.0% 10.0% 9.5% 40.9% 16.7% 14.3% 16.7% 7.1% Local Government 66.7% 44.1% 30.4% 20.0% 9.5% 45.5% 16.7% 42.9% 26.7% 42.9% Private sector* 0.0% 38.2% 34.8% 10.0% 81.0% 36.4% 50.0% 14.3% 37.8% 60.7% Parliament 16.7% 0.0% 8.7% 10.0% 4.8% 0.0% 16.7% 0.0% 12.2% 3.6% Community Based Organizations 0.0% 5.9% 4.3% 10.0% 0.0% 4.5% 16.7% 14.3% 10.0% 3.6% Beneficiaries 16.7% 23.5% 34.8% 20.0% 28.6% 27.3% 0.0% 0.0% 15.6% 17.9% Foundations 16.7% 0.0% 4.3% 0.0% 0.0% 4.5% 16.7% 14.3% 10.0% 7.1% Other 0.0% 2.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.2% 0.0% Don’t know 0.0% 0.0% 0.0% 10.0% 0.0% 4.5% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 77 The World Bank Group Albania Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Albania? (1-Strongly disagree, 10-Strongly agree) Office of President/ Private Sector/ Independent Prime Minister/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Government Academia/ Research Minister Employee of Ministry WBG project Agency Private Bank CSO Media Institution Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 6 8.50 0.84 35 7.94 1.47 23 8.91 1.41 9 7.22 2.64 21 7.95 2.38 21 7.95 1.94 6 8.33 1.63 7 8.00 1.53 44 8.07 1.80 28 7.82 1.85 relevant role in development in Albania The World Bank Group’s work is aligned with what I consider the development priorities for 6 7.83 0.75 35 8.03 1.58 22 8.41 1.59 9 7.22 1.99 21 7.05 2.13 20 7.90 1.86 6 7.17 1.60 6 7.67 1.21 43 7.99 1.43 27 7.37 2.04 Albania The World Bank Group supports programs 6 8.33 1.03 34 7.97 1.60 23 8.13 1.79 8 7.13 1.73 20 7.65 1.87 22 7.82 2.26 6 6.17 2.40 6 7.67 1.37 42 8.22 1.49 27 7.78 1.63 and strategies that are realistic for Albania The World Bank Group treats clients and 6 9.17 1.17 32 8.44 1.32 21 8.57 1.54 5 7.80 0.84 21 8.43 1.33 21 8.33 1.74 5 8.60 1.34 6 8.50 1.05 39 8.49 1.54 27 8.52 1.65 stakeholders in Albania with respect To what extent is the World Bank Group an effective development partner in Albania, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Office of President/ Private Sector/ Independent Prime Minister/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Government Academia/ Research Minister Employee of Ministry WBG project Agency Private Bank CSO Media Institution Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness 5 8.00 1.58 32 8.41 1.56 22 8.82 1.44 4 7.50 1.00 18 8.28 1.53 20 8.85 1.35 6 7.17 1.94 6 8.17 1.60 43 8.54 1.40 26 8.12 1.40 Flexibility (in terms of the institution’s products 5 7.40 1.52 31 7.87 1.31 19 8.42 1.30 5 7.00 0.71 17 7.53 1.07 19 8.00 1.60 5 7.20 1.64 5 7.40 0.55 42 8.11 1.33 27 7.33 1.90 and services) Flexibility (in terms of adapting to changing 5 8.00 0.71 31 7.52 1.36 21 8.62 1.28 6 7.67 1.03 17 7.00 1.94 19 7.95 1.58 5 6.20 1.48 5 7.60 0.89 42 8.10 1.49 25 7.04 1.77 country circumstances)* Being inclusive* 5 7.40 1.82 31 7.87 1.48 16 8.06 1.44 7 5.29 2.14 17 6.88 2.15 19 7.37 1.98 5 7.40 1.34 5 7.00 1.41 42 8.05 1.51 23 7.13 1.79 Openness 5 8.00 1.41 32 8.25 1.41 21 8.38 1.69 9 6.89 2.62 18 7.61 1.42 19 8.05 1.65 6 8.33 2.66 5 6.80 2.17 43 8.45 1.43 24 7.38 1.88 Staff accessibility 6 7.67 2.34 28 8.04 1.57 20 8.65 1.53 9 7.56 1.94 15 6.73 2.31 18 7.39 2.12 5 7.80 1.64 5 7.40 0.89 39 7.92 1.68 22 8.45 1.22 Straightforwardness and honesty* 5 8.00 1.22 32 8.63 1.13 18 7.78 2.44 7 6.29 1.98 17 7.35 2.00 18 8.89 1.28 6 7.33 1.97 6 7.67 1.51 41 8.33 1.58 22 8.45 1.74 Ease of access to the people at the World Bank Group who are making decisions 4 7.00 2.16 26 7.96 1.48 20 8.80 1.06 7 6.29 2.21 14 6.79 2.08 15 7.80 1.47 5 7.20 1.79 5 7.80 1.10 37 8.15 1.72 23 8.22 1.65 important to my work* Collaboration with civil society 6 7.50 1.52 28 7.75 1.62 16 7.56 2.19 6 6.00 2.53 17 6.94 2.01 21 7.95 2.11 5 7.00 0.71 4 8.25 0.50 39 8.13 1.42 15 6.60 2.29 Collaboration with the Government 6 8.17 2.64 32 8.84 1.14 21 9.00 0.95 8 8.75 0.89 19 8.26 1.56 14 8.43 1.22 6 8.00 1.79 5 8.60 0.89 42 8.46 1.17 25 8.40 1.26 Collaboration with other donors and 6 8.17 0.98 32 8.25 1.32 18 8.56 1.76 9 4.67 2.06 16 7.75 1.57 13 8.08 1.26 4 7.50 1.29 5 7.60 1.14 40 8.01 1.47 25 7.60 2.16 development partners* Collaboration with the private sector* 4 5.50 2.08 25 7.44 1.61 12 7.67 1.67 2 7.50 0.71 19 6.42 2.46 11 8.18 1.17 4 5.50 1.00 4 7.50 1.29 40 7.69 1.78 20 7.25 1.71 The speed in which it gets things 5 7.20 1.92 28 7.32 1.85 18 7.78 1.70 7 5.71 1.60 15 6.47 2.17 18 7.72 2.16 4 4.75 1.71 6 5.83 2.23 39 7.78 1.39 24 6.46 2.08 accomplished on the ground* Being a long-term partner 6 8.33 1.97 31 8.94 1.39 21 8.86 2.03 7 8.43 1.40 18 8.39 1.33 17 9.06 0.83 6 9.00 1.26 5 8.40 0.89 42 8.55 1.43 27 8.33 1.49 *Significantly different between stakeholder groups 78 The World Bank Group Albania Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To be a more effective development partner in Albania, do you believe that the World Bank Group should have … ? (Select only ONE response) Office of Employee PMU/ Bilateral/ Private Sector/ Independent President/Prime of Consultant on Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Ministry WBG Project Agency Private Bank CSO Media Institution Academia Other More local presence 40.0% 44.1% 47.4% 40.0% 55.0% 50.0% 50.0% 42.9% 44.4% 48.1% The current level of local presence is adequate 60.0% 41.2% 31.6% 50.0% 25.0% 22.7% 16.7% 42.9% 26.7% 44.4% Less local presence 0.0% 0.0% 15.8% 0.0% 10.0% 27.3% 0.0% 0.0% 15.6% 3.7% Don't know 0.0% 14.7% 5.3% 10.0% 10.0% 0.0% 33.3% 14.3% 13.3% 3.7% When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Office of Employee PMU/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/Prime of Consultant on Multilateral Financial Sector/ Government (Responses Combined) Minister/Minister Ministry WBG Project Agency Private Bank CSO Media Institution Academia Other The World Bank Group does not do adequate follow through/follow- 0.0% 0.0% 4.5% 0.0% 9.5% 0.0% 16.7% 14.3% 10.1% 7.4% up There is not an adequate level of citizen/civil society participation 33.3% 30.3% 13.6% 20.0% 28.6% 22.7% 0.0% 0.0% 37.1% 22.2% The World Bank Group is not sensitive enough to political/social 0.0% 15.2% 9.1% 10.0% 14.3% 27.3% 33.3% 14.3% 13.5% 22.2% realities on the ground Lack of/inadequate levels of capacity in Government 33.3% 30.3% 63.6% 50.0% 42.9% 40.9% 50.0% 28.6% 30.3% 29.6% Poor donor coordination 0.0% 21.2% 0.0% 20.0% 0.0% 13.6% 0.0% 14.3% 15.7% 14.8% The World Bank Group works too slowly 16.7% 15.2% 4.5% 10.0% 9.5% 13.6% 16.7% 28.6% 6.7% 14.8% The Government works inefficiently 16.7% 6.1% 9.1% 20.0% 33.3% 18.2% 33.3% 0.0% 22.5% 18.5% Political pressures and obstacles 66.7% 33.3% 59.1% 40.0% 23.8% 36.4% 33.3% 42.9% 39.3% 29.6% Reforms are not well thought out in light of country challenges 33.3% 21.2% 22.7% 30.0% 23.8% 22.7% 16.7% 14.3% 19.1% 22.2% Other 0.0% 6.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.7% 79 The World Bank Group Albania Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Albania? (1-Not important at all, 10-Very important) Office of President/ Private Sector/ Independent Prime Minister/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Government Academia/ Research Minister Employee of Ministry WBG project Agency Private Bank CSO Media Institution Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption 6 8.67 1.51 33 7.82 2.13 21 8.86 1.56 9 6.78 3.27 19 8.74 1.91 21 8.38 2.04 6 8.17 2.23 7 9.86 0.38 44 8.18 1.70 26 8.50 1.70 Information and communications technology 5 7.40 0.89 31 7.87 1.43 19 7.68 1.45 8 6.00 1.77 18 8.33 1.33 21 7.48 1.72 6 8.50 1.76 6 8.00 2.68 45 7.73 1.74 23 7.09 2.41 Transport 6 8.50 1.05 30 8.23 1.79 19 7.84 1.95 9 5.89 2.67 18 8.17 1.65 22 8.05 1.33 6 8.50 1.97 6 8.67 1.37 43 7.94 1.45 27 7.89 2.21 Crime and violence* 6 5.83 2.79 28 7.18 2.13 18 7.22 2.32 9 3.67 2.40 17 8.35 2.00 20 7.05 2.11 5 5.60 2.19 6 8.00 3.52 45 7.78 1.91 23 6.39 2.48 Law and justice* 6 7.83 1.94 29 8.24 1.60 19 8.53 1.93 9 7.00 3.08 17 9.18 1.13 20 7.85 2.08 5 6.00 2.65 7 9.14 1.21 44 8.36 1.75 24 7.50 2.27 Urban development* 6 7.17 2.64 31 8.48 1.46 15 8.60 1.24 9 6.44 1.13 19 8.37 2.14 21 8.14 1.24 6 7.50 2.88 6 9.50 0.84 42 8.33 1.24 27 8.04 1.72 Environmental sustainability* 6 8.50 1.22 32 8.16 1.37 18 9.28 1.07 8 7.00 2.00 17 8.29 1.83 22 8.05 1.25 6 6.83 1.83 6 8.83 0.98 44 8.14 1.46 26 7.85 1.85 Regulatory framework 6 7.33 2.16 29 7.79 1.40 17 8.00 1.94 9 7.89 1.05 15 8.47 1.51 20 7.45 1.67 6 6.83 1.94 6 9.33 0.52 43 8.24 1.58 26 8.19 1.81 Poverty reduction 6 9.67 0.52 32 9.03 1.20 20 9.00 1.26 9 7.44 1.74 19 8.95 1.31 21 8.67 1.15 6 8.17 2.79 6 9.00 1.55 44 8.64 1.17 27 8.78 1.42 Gender equity 5 6.60 2.97 32 7.69 2.04 18 7.22 2.26 9 5.56 2.35 17 7.47 2.12 21 8.00 1.73 6 6.00 2.83 6 8.00 1.26 42 7.77 1.82 26 7.12 2.07 Domestic private sector development 6 8.67 1.21 31 8.65 1.54 17 8.71 1.49 9 7.11 2.37 18 9.33 0.77 22 8.68 1.32 6 8.50 2.07 6 8.83 1.17 43 8.63 1.25 27 8.19 1.98 Foreign direct investment 5 7.60 2.70 30 9.03 1.27 19 8.26 2.40 8 7.63 1.85 18 8.50 1.76 22 8.64 1.36 6 8.17 2.71 7 8.86 1.46 44 8.68 1.24 27 8.37 1.52 Water and sanitation 6 8.00 0.89 31 8.29 1.66 17 8.18 1.85 9 6.33 2.18 19 7.89 2.13 20 8.30 1.22 6 8.00 1.26 6 9.00 0.89 43 7.88 1.62 26 7.81 2.02 Trade and exports* 5 8.00 0.71 29 8.14 1.68 15 7.47 2.17 7 5.86 2.34 16 8.50 0.89 22 7.91 1.95 6 8.00 1.79 6 8.67 1.21 45 8.36 1.29 25 7.72 2.15 Economic growth 6 9.33 0.52 31 9.10 1.08 18 8.83 1.82 8 8.00 1.77 18 8.94 1.39 20 8.75 1.29 6 8.33 1.86 6 9.50 0.84 45 8.74 1.23 26 8.92 1.06 Energy 6 8.50 1.22 31 9.00 0.97 17 8.41 2.09 9 8.33 1.73 18 7.83 2.77 21 8.19 1.21 6 9.00 1.10 5 9.00 0.71 43 8.16 1.38 28 8.68 1.59 Disaster management 5 8.00 1.87 32 7.78 1.43 15 7.47 2.00 9 6.22 2.91 16 7.50 1.86 20 6.35 2.16 6 7.83 2.79 6 7.50 2.35 42 7.50 1.77 26 6.62 2.14 Public sector governance/reform 6 8.83 1.17 35 8.43 1.40 17 9.12 1.54 9 8.78 1.09 19 8.53 1.81 21 8.38 1.32 6 7.33 3.14 6 8.17 1.94 43 8.57 1.50 25 8.52 1.29 Job creation/employment 6 8.00 1.55 31 8.10 1.89 18 8.50 1.62 9 6.89 2.80 17 8.82 1.29 21 8.10 2.21 6 7.50 3.08 6 9.33 0.52 44 8.55 1.44 25 7.96 1.93 Financial markets 6 7.67 1.75 30 8.10 1.42 16 8.38 1.31 7 6.86 3.08 17 7.76 2.36 22 8.23 1.51 6 6.83 2.64 6 8.50 1.76 42 8.38 1.26 25 8.16 1.86 Equality of opportunity 6 8.00 1.79 31 7.39 1.58 17 7.76 2.02 8 7.13 1.55 17 7.18 2.58 22 8.14 1.73 6 6.67 2.58 6 7.83 1.33 43 7.91 1.79 24 6.71 2.24 Health 6 8.67 0.82 30 8.43 1.74 18 8.72 1.53 9 8.89 1.27 19 8.74 1.28 19 8.74 1.19 6 8.17 1.83 6 9.50 0.84 45 8.58 1.53 26 8.54 1.42 Rural development* 6 6.50 2.88 34 8.71 1.09 18 8.00 1.85 9 7.44 2.35 18 8.33 1.19 22 8.50 1.14 6 9.17 1.33 6 9.33 0.82 44 8.28 1.36 26 7.88 1.75 EU integration* 5 8.60 1.67 29 7.00 2.69 17 7.65 2.57 7 3.43 1.40 16 8.44 1.86 20 8.00 1.62 6 8.00 1.41 6 9.00 0.63 45 7.98 1.89 26 7.23 2.39 Food security* 4 8.00 1.83 31 7.94 1.63 16 7.94 2.77 9 3.89 2.62 16 8.50 1.37 21 8.10 2.10 6 8.17 1.60 6 8.83 1.60 44 8.21 1.92 27 7.41 2.31 Education 6 9.67 0.52 30 8.67 1.52 19 8.95 1.31 9 8.33 1.66 17 8.47 1.42 21 8.33 1.83 6 8.67 2.16 6 9.00 1.67 44 8.36 1.92 27 8.22 1.58 Social protection 6 8.17 2.71 34 8.09 2.11 17 8.24 1.75 9 7.89 1.54 17 8.29 1.26 21 8.10 2.14 6 8.17 1.60 6 9.17 0.75 43 8.30 1.51 25 8.16 1.43 Climate change 6 7.00 1.26 31 7.32 2.29 16 6.88 2.85 9 6.11 2.67 17 7.24 1.99 17 7.53 1.37 6 7.33 1.63 6 8.17 0.98 43 7.66 2.03 27 6.85 2.07 Agricultural development 6 7.83 2.04 34 8.74 1.08 18 8.39 2.79 9 7.00 1.73 18 9.39 0.85 21 8.71 1.27 5 9.00 1.00 6 9.17 0.98 44 8.54 1.52 28 8.46 1.99 Natural resource management 6 8.00 1.67 32 8.53 1.27 19 8.32 2.31 9 7.78 2.54 17 8.24 1.60 18 8.17 2.28 6 7.33 2.07 6 8.83 1.17 43 8.20 1.45 28 8.71 1.33 *Significantly different between stakeholder groups 80 The World Bank Group Albania Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Albania? (1-Not effective at all, 10-Very effective) Office of President/ Private Sector/ Independent Prime Minister/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Government Academia/ Research Minister Employee of Ministry WBG project Agency Private Bank CSO Media Institution Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption* 3 7.33 3.06 23 7.74 2.30 8 8.88 1.36 4 6.75 0.96 9 5.67 2.55 12 8.25 1.36 3 5.33 2.52 4 6.75 1.26 37 7.47 1.74 15 7.47 1.92 Information and communications technology 1 6.00 20 7.80 1.54 11 8.36 1.63 4 6.75 0.96 8 7.13 2.17 12 8.42 1.31 4 5.50 2.52 3 8.00 1.00 36 7.58 1.40 13 7.85 2.34 Transport 4 7.75 1.50 25 8.12 1.74 12 9.00 1.28 4 7.50 0.58 11 7.45 1.13 13 8.08 1.26 5 7.20 1.10 4 8.00 0.82 36 7.90 1.44 16 7.75 1.29 Crime and violence 2 6.50 3.54 17 6.88 2.32 7 6.14 2.97 1 2.00 6 6.00 2.90 11 8.45 1.29 3 5.67 3.06 4 5.75 3.20 33 7.42 1.88 10 6.40 2.46 Law and justice 2 8.50 0.71 18 6.72 2.16 7 7.43 2.15 4 5.00 2.16 10 6.90 2.51 12 8.25 1.42 3 5.33 2.52 4 7.25 0.50 32 7.61 1.87 10 6.60 2.50 Urban development* 2 7.50 3.54 23 7.61 1.99 11 7.73 1.68 3 5.67 0.58 11 6.36 1.69 12 8.42 1.93 5 5.60 2.07 4 8.00 0.82 36 7.68 1.67 19 6.95 1.99 Environmental sustainability 3 6.33 3.21 27 7.89 1.22 13 8.23 1.96 5 6.40 3.44 10 6.80 1.48 12 7.75 1.66 5 6.20 1.64 3 7.67 0.58 33 7.65 1.95 18 6.56 1.92 Regulatory framework 2 5.50 2.12 26 7.19 1.70 12 7.50 1.73 7 6.57 2.07 11 7.36 2.20 12 8.42 1.24 4 6.25 1.71 4 8.00 0.00 36 7.72 1.67 19 7.26 2.13 Poverty reduction 5 6.60 2.30 30 7.63 1.77 11 8.18 1.89 5 7.20 1.30 11 7.36 1.43 13 8.31 1.38 5 7.40 0.89 6 7.17 1.47 35 7.74 1.59 18 7.28 2.35 Gender equity 3 7.00 2.65 23 7.35 2.08 9 7.33 2.92 4 7.00 1.83 8 7.25 1.83 15 8.60 0.91 5 6.00 2.12 3 7.00 1.00 37 7.77 1.91 15 6.27 2.55 Domestic private sector development* 2 4.00 1.41 21 7.14 1.98 12 8.33 1.83 3 6.67 1.53 10 7.40 2.17 12 8.58 1.31 5 7.20 1.48 4 7.25 1.50 33 7.76 1.88 16 6.88 2.00 Foreign direct investment* 3 8.33 0.58 26 7.65 1.41 12 8.25 1.60 3 7.00 1.73 11 6.64 2.58 12 9.08 1.00 4 7.25 1.26 4 8.00 1.15 35 7.69 1.68 19 6.89 2.38 Water and sanitation 2 4.00 1.41 23 7.43 1.56 12 7.00 3.19 4 6.50 2.38 11 7.64 1.21 12 8.83 0.83 5 6.20 1.92 3 7.67 1.53 33 7.26 2.03 15 7.20 1.86 Trade and exports* 2 7.50 0.71 19 7.32 1.77 7 8.00 1.63 4 5.25 3.10 9 6.56 2.19 11 8.64 1.03 5 5.80 1.64 4 7.50 0.58 36 7.76 1.56 13 7.85 1.41 Economic growth* 4 6.75 2.50 27 7.96 1.51 14 7.71 2.09 6 6.50 1.05 12 6.75 1.71 10 8.60 0.70 5 6.00 1.87 5 8.00 0.71 37 8.04 1.60 17 7.47 1.62 Energy* 3 6.33 2.89 25 7.72 1.51 14 7.79 2.42 6 7.00 1.90 13 7.08 1.75 12 8.50 1.09 5 4.40 3.05 4 7.00 2.16 35 7.68 1.71 18 7.28 1.96 Disaster management 2 7.00 4.24 21 7.19 2.23 8 7.88 2.17 4 5.50 1.29 11 7.36 2.06 8 8.38 1.41 5 6.40 1.82 2 6.00 1.41 31 7.47 1.89 13 7.15 2.51 Public sector governance/reform 2 8.00 0.00 27 7.96 1.48 11 8.36 1.50 6 8.17 0.41 11 7.00 1.48 13 8.69 1.03 5 6.60 2.07 4 7.75 0.96 37 7.74 1.80 19 7.16 2.01 Job creation/employment 3 8.00 2.65 22 6.50 2.26 11 7.36 3.14 5 5.20 2.05 8 7.25 1.04 13 8.31 1.38 5 6.20 2.59 5 7.40 1.14 36 7.32 1.90 16 6.94 2.54 Financial markets 2 6.50 0.71 21 6.86 2.33 9 8.22 2.86 4 6.25 3.59 7 6.43 1.90 10 8.60 0.84 5 5.60 2.61 4 7.50 1.29 33 7.69 1.90 12 7.83 1.70 Equality of opportunity 3 7.67 2.52 23 6.91 2.07 8 8.25 1.67 4 5.75 1.71 8 6.38 2.00 12 8.25 1.22 5 6.00 2.92 3 6.33 0.58 35 7.68 1.81 12 7.00 1.76 Health 4 6.75 2.22 24 7.04 2.10 13 7.85 1.41 6 6.33 2.07 11 6.09 1.97 12 8.42 1.24 5 6.60 2.51 4 7.00 0.82 36 7.50 2.06 14 7.21 2.01 Rural development 4 7.75 0.96 26 7.77 1.68 13 8.08 1.93 4 7.00 1.15 11 6.64 1.86 12 8.00 1.21 5 6.60 1.67 4 7.25 0.50 35 7.50 1.83 15 7.07 2.09 EU integration 4 6.25 2.75 22 7.50 2.22 10 7.20 2.86 3 4.33 1.15 7 7.29 1.70 11 8.18 1.40 5 6.80 2.59 4 7.25 0.50 35 7.70 1.90 13 7.00 2.71 Food security 3 7.33 2.52 19 6.79 2.07 9 7.33 2.78 2 5.50 0.71 8 6.63 2.39 11 8.73 0.90 5 6.00 2.55 3 7.33 1.15 34 7.34 2.19 11 7.00 2.00 Education* 4 5.75 2.75 22 7.18 2.17 12 7.83 2.04 4 6.25 1.26 10 5.30 2.58 10 8.90 0.88 5 6.80 1.48 4 8.00 0.82 36 7.50 2.06 15 7.00 1.77 Social protection 4 8.25 0.96 25 7.20 1.98 9 7.56 1.42 7 6.57 0.98 10 7.10 1.60 11 8.55 1.13 5 6.20 2.39 3 7.33 0.58 37 7.41 1.75 16 7.25 1.98 Climate change 3 7.00 2.00 21 7.05 2.91 10 7.80 1.99 4 7.00 1.41 9 6.56 2.24 12 8.25 1.14 5 6.40 2.51 2 6.00 1.41 32 7.33 1.97 12 5.75 1.86 Agricultural development 4 6.75 0.96 25 7.56 1.33 15 6.93 2.60 3 7.00 1.73 10 7.20 1.69 12 8.50 1.51 5 6.60 1.82 4 7.75 1.26 34 7.62 1.74 16 7.13 2.00 Natural resource management 2 7.00 2.83 20 7.50 1.64 9 7.56 2.19 4 6.00 1.41 6 8.00 0.89 9 8.00 1.41 5 6.40 2.51 4 7.50 1.29 34 7.35 1.94 10 7.20 2.15 *Significantly different between stakeholder groups 81 The World Bank Group Albania Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) Where are the World Bank Group’s decisions made primarily that support the program in Albania ? (Select only ONE response)* Office of Employee PMU/ Bilateral/ Private Sector/ Independent President/Prime of Consultant on Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Ministry WBG Project Agency Private Bank CSO Media Institution Academia Other At the Headquarters (in Washington D.C.) 83.3% 71.4% 63.6% 20.0% 57.1% 36.4% 66.7% 57.1% 23.9% 60.7% In the country 16.7% 11.4% 22.7% 50.0% 14.3% 13.6% 16.7% 0.0% 37.0% 14.3% Don’t know 0.0% 17.1% 13.6% 30.0% 28.6% 50.0% 16.7% 42.9% 39.1% 25.0% *Significantly different between stakeholder groups Office of President/ Private Sector/ Independent Prime Minister/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Government Academia/ Research Minister Employee of Ministry WBG project Agency Private Bank CSO Media Institution Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in 6 8.00 0.89 33 8.00 1.37 23 8.65 1.27 8 6.88 1.36 20 6.55 2.24 21 8.52 1.57 5 6.00 1.73 7 8.00 1.15 43 7.94 1.53 28 7.75 1.99 Albania?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group in Albania? (1-Strongly disagree, 10-Strongly agree) Office of President/ Private Sector/ Independent Prime Minister/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Government Academia/ Research Minister Employee of Ministry WBG project Agency Private Bank CSO Media Institution Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments 6 7.50 1.52 33 7.09 1.79 20 8.35 1.23 8 7.00 1.85 20 6.00 2.38 18 7.67 1.61 5 4.40 1.82 7 6.86 1.46 43 7.14 1.66 25 7.04 1.90 meet the needs of Albania* The World Bank Group meets Albania’s 6 7.00 1.10 35 7.60 1.52 19 7.74 1.33 9 8.00 1.32 18 6.11 2.52 17 8.53 1.77 5 6.40 2.51 6 7.17 1.94 43 7.79 1.67 24 7.33 1.71 needs for knowledge services* *Significantly different between stakeholder groups Office of President/ Private Sector/ Independent Prime Minister/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Government Academia/ Research Minister Employee of Ministry WBG project Agency Private Bank CSO Media Institution Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and corrects its work in real 4 8.00 1.63 29 7.97 1.76 17 8.41 1.46 7 6.57 1.99 15 7.33 1.72 15 7.93 1.79 4 7.50 1.29 6 8.00 0.63 39 8.15 1.61 18 7.72 1.81 time in Albania? (1-To no degree at all, 10-To a very significant degree) 82 The World Bank Group Albania Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Office of Employee PMU/ Bilateral/ Private Sector/ Independent President/Prime of Consultant on Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Ministry WBG Project Agency Private Bank CSO Media Institution Academia Other Weekly 50.0% 8.8% 17.4% 10.0% 9.5% 9.1% 33.3% 0.0% 2.2% 10.7% Monthly 0.0% 23.5% 30.4% 40.0% 9.5% 4.5% 0.0% 14.3% 15.2% 14.3% A few times a year 50.0% 58.8% 47.8% 20.0% 52.4% 50.0% 50.0% 71.4% 47.8% 39.3% Rarely 0.0% 8.8% 0.0% 30.0% 28.6% 27.3% 16.7% 0.0% 30.4% 35.7% Never 0.0% 0.0% 4.3% 0.0% 0.0% 9.1% 0.0% 14.3% 4.3% 0.0% *Significantly different between stakeholder groups In Albania, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Office of President/ Private Sector/ Independent Prime Minister/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Government Academia/ Research Minister Employee of Ministry WBG project Agency Private Bank CSO Media Institution Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 6 7.67 1.75 32 7.38 1.77 21 8.38 1.50 9 6.78 2.05 18 6.89 2.19 20 8.30 1.34 6 7.17 2.64 5 7.80 0.84 43 7.95 1.59 26 7.50 2.18 Include appropriate level of stakeholder 6 7.00 1.41 32 7.44 1.52 19 7.95 1.54 7 5.43 2.15 18 6.33 2.25 17 7.82 1.47 4 6.00 2.94 5 8.60 0.55 42 7.42 1.65 23 7.13 1.87 involvement during preparation* Are relevant to Albania’s development 6 8.33 1.03 34 7.79 1.57 20 8.25 1.16 9 7.11 1.36 20 7.00 1.89 19 8.21 1.36 6 7.33 2.34 7 8.43 1.13 43 8.13 1.46 25 8.00 1.50 priorities Lead to practical solutions 6 7.17 1.17 34 7.74 1.58 21 8.00 1.79 9 6.33 1.58 20 6.55 2.48 19 7.79 2.07 6 7.33 1.86 6 7.67 1.03 41 7.94 1.32 23 7.26 1.51 Are accessible (well written and easy to 6 7.50 0.55 34 7.74 1.38 21 8.19 2.18 9 7.78 2.05 18 7.83 1.89 19 8.05 1.22 5 7.40 1.14 6 8.83 0.75 42 8.25 1.49 24 8.00 1.35 understand) Are source of relevant information on global 6 7.83 1.47 35 8.17 1.32 20 8.25 1.71 9 7.44 1.74 18 7.89 1.37 18 8.44 1.62 5 7.20 1.10 6 8.50 0.55 40 8.31 1.52 24 7.88 1.57 good practices Enhance your knowledge and/or skills 6 8.33 0.52 34 8.29 1.38 22 8.77 1.07 9 8.00 1.32 20 7.55 1.67 19 8.37 1.92 5 8.80 1.10 7 8.71 0.49 42 8.54 1.52 24 7.71 1.97 Are adequately disseminated* 5 8.80 1.10 33 7.76 1.52 21 8.00 1.82 8 5.50 2.45 17 7.41 1.91 19 7.63 2.17 5 7.80 1.79 4 8.75 0.50 41 8.12 1.54 22 7.68 1.86 Are translated enough into local language 4 7.50 1.73 32 7.41 1.85 19 7.74 1.73 2 9.00 1.41 14 7.93 1.27 17 8.24 1.35 6 9.17 0.98 6 7.50 2.74 41 8.05 1.60 22 7.82 1.59 Are adaptable to Albania's specific development challenges and country 6 7.83 1.33 33 8.12 1.47 19 8.11 1.33 8 6.88 1.73 19 6.68 2.11 18 7.83 2.07 5 6.80 1.92 7 8.29 1.11 43 8.19 1.48 26 7.88 1.37 circumstances* *Significantly different between stakeholder groups Office of President/ Private Sector/ Independent Prime Minister/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Government Academia/ Research Minister Employee of Ministry WBG project Agency Private Bank CSO Media Institution Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge 6 8.00 1.41 34 8.12 1.41 22 8.95 1.25 9 7.56 1.24 19 7.32 1.70 18 8.72 0.83 6 8.00 1.67 6 8.50 0.55 44 8.45 1.21 26 7.96 1.91 work and activities make to development results in your country?* Overall, how would you rate the technical quality of the World Bank Group's knowledge 5 7.80 0.84 34 8.53 1.24 22 8.91 0.97 9 8.33 0.50 20 7.40 2.11 19 8.74 0.93 5 8.40 0.89 7 8.86 0.90 41 8.27 1.46 28 8.50 1.17 work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups 83 The World Bank Group Albania Country Opinion Survey 2014 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Office of President/ Private Sector/ Independent Prime Minister/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Government Academia/ Research Minister Employee of Ministry WBG project Agency Private Bank CSO Media Institution Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds 5 5.60 2.61 27 6.89 2.08 20 8.65 1.93 6 5.67 2.25 15 6.13 2.67 17 7.00 2.98 5 5.20 3.03 5 7.80 1.64 35 7.29 1.87 21 6.29 2.88 promptly* The World Bank Group effectively monitors and evaluates the projects and programs it 6 7.50 1.76 33 8.36 1.29 23 8.57 1.53 8 6.13 1.46 18 7.11 1.81 19 8.00 2.11 5 6.20 2.28 6 8.33 1.21 42 7.96 1.31 27 7.63 1.64 supports* The World Bank Group's approvals and 5 7.40 1.67 32 7.72 1.82 21 7.95 1.60 6 6.00 1.26 14 7.00 1.92 14 7.64 2.44 3 7.00 1.73 5 8.00 1.00 39 7.77 1.60 21 7.95 1.66 reviews are done in a timely fashion The World Bank Group's "Safeguard Policy" 5 7.20 1.48 31 8.23 1.28 16 8.63 1.20 5 7.80 0.84 15 7.87 1.13 15 7.80 2.11 5 6.80 3.11 5 8.20 0.45 38 8.30 1.34 22 8.05 1.56 requirements are reasonable The World Bank Group's conditions on its 5 7.20 1.30 29 7.90 1.54 18 8.56 1.38 6 7.17 2.48 18 6.89 2.11 14 7.07 2.70 5 7.40 0.89 5 7.20 1.79 38 7.80 1.39 22 8.14 1.55 lending are reasonable The World Bank Group takes decisions 5 7.00 2.35 27 7.52 1.74 19 7.68 2.31 7 6.43 1.90 13 6.92 1.66 14 7.00 2.29 4 6.25 1.89 6 7.33 1.37 37 7.73 1.49 21 6.86 2.03 quickly in Albania Working with the World Bank Group increases 6 8.67 1.21 33 8.39 1.39 22 8.77 1.27 8 7.25 1.28 17 7.65 2.21 18 9.00 1.24 6 7.50 1.87 6 8.83 0.98 42 8.15 1.60 28 8.25 1.48 Albania’s institutional capacity The World Bank Group ensures consistency and continuity even when there are staff 6 7.33 2.73 31 8.65 1.11 20 8.40 1.79 6 8.17 0.75 17 8.18 0.95 16 8.63 1.86 4 7.75 1.71 6 8.33 1.37 39 8.05 1.48 23 7.91 1.83 changes Where country systems are adequate, the World Bank Group makes appropriate use of 5 8.60 1.52 29 8.24 1.15 18 8.00 2.20 7 7.14 2.41 13 7.54 1.66 13 8.62 1.39 4 7.50 1.73 6 8.33 1.21 38 8.00 1.39 23 7.87 2.10 them The World Bank Group provides effective 6 7.00 3.16 31 8.45 1.41 22 8.59 1.92 7 6.57 2.07 16 8.00 1.51 17 8.24 1.20 6 7.50 1.52 6 8.67 1.03 40 8.05 1.38 26 7.69 2.15 implementation support The World Bank Group monitors misuse of 5 8.60 1.52 31 8.58 1.39 16 8.63 1.26 7 7.29 1.25 13 7.92 1.38 13 8.08 1.44 6 7.67 1.86 5 8.80 1.10 36 8.06 1.50 22 8.32 1.89 funds/corruption in its projects *Significantly different between stakeholder groups Which of the following best describes the way the World Bank Group operates in Albania? (Select only ONE response)* Office of Employee PMU/ Bilateral/ Private Sector/ Independent President/Prime of Consultant on Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Ministry WBG Project Agency Private Bank CSO Media Institution Academia Other The World Bank Group takes too much risk in Albania 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 33.3% 0.0% 2.6% 4.2% The World Bank Group does not take enough risk in Albania 16.7% 14.3% 15.0% 20.0% 37.5% 18.2% 50.0% 50.0% 23.1% 25.0% The World Bank Group’s approach to risk is appropriate 66.7% 75.0% 70.0% 50.0% 56.3% 22.7% 16.7% 33.3% 43.6% 41.7% Don’t know 16.7% 10.7% 15.0% 30.0% 6.3% 59.1% 0.0% 16.7% 30.8% 29.2% *Significantly different between stakeholder groups 84 The World Bank Group Albania Country Opinion Survey 2014 F. The Future Role of the World Bank Group in Albania Office of President/ Private Sector/ Independent Prime Minister/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Government Academia/ Research Minister Employee of Ministry WBG project Agency Private Bank CSO Media Institution Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How significant a role do you believe the World Bank (IBRD) SHOULD play in Albania’s 5 9.00 0.71 35 8.91 1.15 22 9.41 0.80 8 8.13 0.99 20 8.70 1.34 22 9.00 1.45 6 8.33 2.25 7 9.14 0.69 44 8.72 1.25 28 8.71 1.33 development in the near future? How significant a role do you believe IFC, through its support for the private sector, 5 8.60 0.89 32 8.53 1.34 19 8.79 1.03 7 6.71 2.69 20 8.50 1.36 19 9.16 1.12 6 8.33 2.73 4 8.50 1.29 44 8.47 1.40 26 8.35 1.41 SHOULD play in Albania’s development in the near future? (1-Not a significant role at all, 10-Very significant role) Which of the following SHOULD the World Bank Group do to make itself of greater value in Albania? (Choose no more than TWO) Office of Employee PMU/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/Prime of Consultant on Multilateral Financial Sector/ Government (Responses Combined) Minister/Minister Ministry WBG Project Agency Private Bank CSO Media Institution Academia Other Provide more adequate data/knowledge/statistics/figures on 16.7% 17.6% 9.1% 0.0% 19.0% 22.7% 16.7% 0.0% 10.0% 3.6% comparable markets/sectors and country economy Collaborate more effectively with Government clients 66.7% 23.5% 13.6% 10.0% 28.6% 13.6% 0.0% 28.6% 23.3% 35.7% Offer more innovative financial products 16.7% 29.4% 27.3% 20.0% 33.3% 18.2% 50.0% 28.6% 23.3% 21.4% Improve the competitiveness of its financing compared to markets 0.0% 8.8% 9.1% 10.0% 0.0% 22.7% 16.7% 0.0% 18.9% 3.6% Reach out more to groups outside of Government* 16.7% 8.8% 13.6% 50.0% 19.0% 45.5% 33.3% 42.9% 31.1% 7.1% Improve the quality of its experts as related to Albania’s specific 16.7% 2.9% 13.6% 0.0% 19.0% 13.6% 16.7% 0.0% 12.2% 7.1% challenges Offer more innovative knowledge services 33.3% 8.8% 9.1% 0.0% 19.0% 9.1% 0.0% 14.3% 15.6% 7.1% Ensure greater selectivity in its work 0.0% 8.8% 0.0% 20.0% 0.0% 4.5% 0.0% 0.0% 12.2% 10.7% Increase the level of capacity development in the country* 0.0% 26.5% 31.8% 30.0% 4.8% 13.6% 0.0% 42.9% 17.8% 39.3% Reduce the complexity of obtaining World Bank Group financing 0.0% 17.6% 27.3% 20.0% 14.3% 4.5% 16.7% 0.0% 8.9% 21.4% Work faster 0.0% 8.8% 4.5% 0.0% 9.5% 13.6% 33.3% 28.6% 3.3% 7.1% Ensure greater synergy within the World Bank Group 0.0% 8.8% 4.5% 0.0% 4.8% 4.5% 0.0% 0.0% 5.6% 3.6% Transform the Doing Business report into a practical instrument to 33.3% 23.5% 27.3% 10.0% 28.6% 9.1% 16.7% 0.0% 14.4% 25.0% help improve business climate Other 0.0% 2.9% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% 1.1% 0.0% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in Albania, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Albania? (Select only ONE response) Office of Employee PMU/ Bilateral/ Private Sector/ Independent President/Prime of Consultant on Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Ministry WBG Project Agency Private Bank CSO Media Institution Academia Other Financial services 16.7% 25.8% 19.0% 0.0% 15.0% 13.6% 66.7% 42.9% 17.4% 32.0% Knowledge products 16.7% 9.7% 4.8% 30.0% 10.0% 9.1% 16.7% 14.3% 13.0% 8.0% Convening services 0.0% 0.0% 4.8% 0.0% 5.0% 13.6% 16.7% 0.0% 10.9% 4.0% None of the above 0.0% 0.0% 4.8% 0.0% 10.0% 4.5% 0.0% 0.0% 13.0% 0.0% The combination is appropriate for Albania 66.7% 61.3% 61.9% 70.0% 60.0% 50.0% 0.0% 42.9% 39.1% 52.0% Don't know 0.0% 3.2% 4.8% 0.0% 0.0% 9.1% 0.0% 0.0% 6.5% 4.0% 85 The World Bank Group Albania Country Opinion Survey 2014 G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Albania? (Choose no more than TWO) Office of Employee PMU/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/Prime of Consultant on Multilateral Financial Sector/ Government (Responses Combined) Minister/Minister Ministry WBG Project Agency Private Bank CSO Media Institution Academia Other Local newspapers 33.3% 37.1% 26.1% 50.0% 52.4% 22.7% 16.7% 33.3% 19.1% 14.3% International newspapers 0.0% 5.7% 8.7% 0.0% 4.8% 4.5% 0.0% 0.0% 3.4% 10.7% Local radio 16.7% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 16.7% 5.6% 3.6% International radio 0.0% 0.0% 4.3% 0.0% 4.8% 0.0% 0.0% 0.0% 5.6% 3.6% Local television 16.7% 45.7% 52.2% 30.0% 42.9% 45.5% 50.0% 66.7% 39.3% 46.4% International television 0.0% 11.4% 8.7% 0.0% 0.0% 9.1% 0.0% 0.0% 10.1% 0.0% Periodicals 16.7% 22.9% 8.7% 10.0% 9.5% 13.6% 0.0% 0.0% 23.6% 21.4% Internet 66.7% 68.6% 52.2% 70.0% 66.7% 50.0% 66.7% 66.7% 48.3% 67.9% Social media (e.g., Facebook, Twitter, Youtube, Flickr) 16.7% 5.7% 8.7% 0.0% 4.8% 13.6% 0.0% 0.0% 20.2% 7.1% Blogs 16.7% 0.0% 4.3% 0.0% 0.0% 9.1% 16.7% 0.0% 7.9% 0.0% Mobile phones* 16.7% 0.0% 0.0% 0.0% 0.0% 9.1% 33.3% 0.0% 12.4% 7.1% Instant messaging 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% 3.6% Other 0.0% 0.0% 4.3% 10.0% 4.8% 0.0% 0.0% 0.0% 2.2% 7.1% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of Employee PMU/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/Prime of Consultant on Multilateral Financial Sector/ Government (Responses Combined) Minister/Minister Ministry WBG Project Agency Private Bank CSO Media Institution Academia Other Blogs* 33.3% 0.0% 8.7% 20.0% 4.8% 18.2% 16.7% 0.0% 15.6% 0.0% Direct contact with World Bank Group* 66.7% 42.9% 52.2% 30.0% 42.9% 31.8% 66.7% 66.7% 10.0% 64.3% e-Newsletters 0.0% 17.1% 21.7% 10.0% 23.8% 13.6% 16.7% 0.0% 13.3% 3.6% Instant messaging 0.0% 0.0% 0.0% 10.0% 4.8% 9.1% 0.0% 0.0% 10.0% 7.1% World Bank Group's seminars/workshops/conferences 0.0% 45.7% 39.1% 10.0% 38.1% 31.8% 16.7% 50.0% 26.7% 39.3% World Bank Group's publications and other written materials 50.0% 54.3% 30.4% 50.0% 47.6% 18.2% 0.0% 33.3% 37.8% 42.9% Mobile phones* 0.0% 2.9% 4.3% 0.0% 0.0% 22.7% 16.7% 0.0% 22.2% 3.6% Social media (e.g., Facebook, Twitter, YouTube, Flickr) 16.7% 2.9% 4.3% 20.0% 9.5% 18.2% 16.7% 16.7% 15.6% 7.1% World Bank Group’s website 33.3% 31.4% 30.4% 40.0% 28.6% 18.2% 33.3% 16.7% 28.9% 25.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 3.3% 3.6% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not a list of exceptions? Office of Employee PMU/ Bilateral/ Private Sector/ Independent President/Prime of Consultant on Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Ministry WBG Project Agency Private Bank CSO Media Institution Academia Other Yes 20.0% 27.6% 31.6% 40.0% 29.4% 30.0% 66.7% 14.3% 47.6% 24.0% No 80.0% 72.4% 68.4% 60.0% 70.6% 70.0% 33.3% 85.7% 52.4% 76.0% 86 The World Bank Group Albania Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Have you requested information from the World Bank Group on its activities in the past year? Office of Employee PMU/ Bilateral/ Private Sector/ Independent President/Prime of Consultant on Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Ministry WBG Project Agency Private Bank CSO Media Institution Academia Other Yes 60.0% 25.8% 21.1% 44.4% 42.1% 35.0% 50.0% 71.4% 46.5% 60.0% No 40.0% 74.2% 78.9% 55.6% 57.9% 65.0% 50.0% 28.6% 53.5% 40.0% Were you able to obtain this information? Office of Employee PMU/ Bilateral/ Private Sector/ Independent President/Prime of Consultant on Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Ministry WBG Project Agency Private Bank CSO Media Institution Academia Other Yes 100.0% 100.0% 100.0% 100.0% 87.5% 71.4% 100.0% 100.0% 78.9% 100.0% No 0.0% 0.0% 0.0% 0.0% 12.5% 28.6% 0.0% 0.0% 21.1% 0.0% Do you have access to the Internet? Office of Employee PMU/ Bilateral/ Private Sector/ Independent President/Prime of Consultant on Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Ministry WBG Project Agency Private Bank CSO Media Institution Academia Other Yes 75.0% 93.8% 85.7% 87.5% 89.5% 94.7% 100.0% 83.3% 81.4% 100.0% No 25.0% 6.3% 14.3% 12.5% 10.5% 5.3% 0.0% 16.7% 18.6% 0.0% Do you use/have used the World Bank Group’s website? Office of Employee PMU/ Bilateral/ Private Sector/ Independent President/Prime of Consultant on Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Ministry WBG Project Agency Private Bank CSO Media Institution Academia Other Yes 75.0% 85.3% 90.0% 87.5% 95.2% 88.9% 83.3% 85.7% 81.8% 88.0% No 25.0% 14.7% 10.0% 12.5% 4.8% 11.1% 16.7% 14.3% 18.2% 12.0% Which do you primarily use? Office of Employee PMU/ Bilateral/ Private Sector/ Independent President/Prime of Consultant on Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Ministry WBG Project Agency Private Bank CSO Media Institution Academia Other The World Bank Group’s country website 83.3% 60.0% 30.4% 80.0% 71.4% 70.0% 83.3% 50.0% 50.0% 55.6% The World Bank Group’s main website 16.7% 40.0% 69.6% 20.0% 28.6% 30.0% 16.7% 50.0% 50.0% 44.4% Which Internet connection do you use primarily when visiting a World Bank Group website? Office of Employee PMU/ Bilateral/ Private Sector/ Independent President/Prime of Consultant on Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Ministry WBG Project Agency Private Bank CSO Media Institution Academia Other High speed 100.0% 91.2% 90.9% 90.0% 95.2% 85.0% 83.3% 83.3% 75.6% 84.6% Dial-up 0.0% 8.8% 9.1% 10.0% 4.8% 15.0% 16.7% 16.7% 24.4% 15.4% 87 The World Bank Group Albania Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Office of President/ Private Sector/ Independent Prime Minister/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Government Academia/ Research Minister Employee of Ministry WBG project Agency Private Bank CSO Media Institution Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I use/consult World Bank Group's data more 6 8.17 1.94 31 7.84 1.70 20 9.50 0.69 10 6.40 2.63 19 7.63 1.95 22 7.59 2.32 5 7.80 1.10 6 8.33 1.51 45 7.82 1.92 25 7.08 2.75 often than I did a few years ago* I find the World Bank Group's websites easy 5 8.00 1.00 32 8.22 1.39 22 8.82 1.14 10 6.70 2.26 18 8.17 1.42 21 8.10 1.64 5 8.60 1.14 5 7.60 2.70 43 8.08 1.41 24 7.50 2.15 to navigate I find the information on the World Bank 5 8.60 1.14 32 8.41 1.60 21 9.33 0.97 9 7.22 2.39 19 8.05 1.22 21 7.95 1.72 5 8.20 1.48 5 8.80 1.30 44 8.45 1.26 24 8.04 1.65 Group's websites useful* The World Bank Group's social media channels are valuable sources of information 4 6.25 1.71 21 7.90 1.55 12 7.67 2.02 5 4.20 2.86 14 7.71 1.54 13 7.92 0.95 4 6.75 2.06 3 7.33 2.31 38 7.84 1.79 15 6.40 2.47 about the institution* When I need information from the World Bank 5 9.40 0.55 34 8.21 2.00 22 8.95 1.25 10 6.30 3.16 19 8.21 1.78 21 7.05 2.65 5 9.20 0.84 6 9.17 0.98 43 7.95 2.20 26 7.69 2.45 Group I know how to find it* The World Bank Group is responsive to my 4 8.50 0.58 28 8.43 1.67 20 8.70 1.22 9 6.56 2.74 17 8.00 1.58 14 8.36 0.84 5 9.20 0.84 5 9.40 0.55 37 8.28 1.53 20 8.45 1.54 information requests and inquiries* *Significantly different between stakeholder groups H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country?* Office of Employee PMU/ Bilateral/ Private Sector/ Independent President/Prime of Consultant on Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Ministry WBG Project Agency Private Bank CSO Media Institution Academia Other Yes 80.0% 81.8% 78.3% 66.7% 35.0% 31.8% 66.7% 33.3% 31.8% 57.1% No 20.0% 18.2% 21.7% 33.3% 65.0% 68.2% 33.3% 66.7% 68.2% 42.9% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you primarily engage with in Albania? (Select only ONE response) Office of Employee PMU/ Bilateral/ Private Sector/ Independent President/Prime of Consultant on Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Ministry WBG Project Agency Private Bank CSO Media Institution Academia Other The World Bank (IBRD) 75.0% 100.0% 77.8% 85.7% 47.1% 92.9% 100.0% 80.0% 74.2% 65.2% The International Finance Corporation (IFC) 25.0% 0.0% 22.2% 14.3% 41.2% 7.1% 0.0% 20.0% 12.9% 21.7% The Multilateral Investment Guarantee Agency (MIGA) 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.5% 4.3% Other 0.0% 0.0% 0.0% 0.0% 11.8% 0.0% 0.0% 0.0% 6.5% 8.7% Do your projects involve both the World Bank and the IFC? Office of Employee PMU/ Bilateral/ Private Sector/ Independent President/Prime of Consultant on Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Ministry WBG Project Agency Private Bank CSO Media Institution Academia Other Yes 60.0% 30.0% 35.0% 25.0% 38.9% 20.0% 66.7% 0.0% 33.3% 33.3% No 40.0% 70.0% 65.0% 75.0% 61.1% 80.0% 33.3% 100.0% 66.7% 66.7% 88 The World Bank Group Albania Country Opinion Survey 2014 H. Background Information (continued) If yes, what was your view on the two institutions working together in Albania? (Select only ONE response) Office of Employee PMU/ Bilateral/ Private Sector/ Independent President/Prime of Consultant on Multilateral Financial Sector/ Government Percentage of Respondents Minister/Minister Ministry WBG Project Agency Private Bank CSO Media Institution Academia Other Working well together 66.7% 77.8% 42.9% 0.0% 28.6% 50.0% 0.0% 0.0% 38.5% 50.0% Collaborating but needs improvement 33.3% 22.2% 57.1% 100.0% 57.1% 50.0% 100.0% 0.0% 46.2% 37.5% In conflict 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% 7.7% 12.5% Which of the following describes most of your exposure to the World Bank Group in Albania? (Choose no more than TWO) Office of Employee PMU/ Bilateral/ Private Sector/ Independent Percentage of Respondents President/Prime of Consultant on Multilateral Financial Sector/ Government (Responses Combined) Minister/Minister Ministry WBG Project Agency Private Bank CSO Media Institution Academia Other Observer (i.e., follow in media, discuss in informal conversations, 20.0% 6.1% 10.0% 0.0% 15.0% 40.0% 50.0% 16.7% 48.7% 19.2% etc.)* Use World Bank Group reports/data 20.0% 39.4% 20.0% 12.5% 40.0% 25.0% 50.0% 83.3% 34.6% 19.2% Engage in World Bank Group related/sponsored events/activities* 40.0% 42.4% 55.0% 37.5% 20.0% 50.0% 0.0% 33.3% 16.7% 26.9% Collaborate as part of my professional duties* 60.0% 57.6% 60.0% 75.0% 35.0% 10.0% 33.3% 50.0% 15.4% 61.5% Use World Bank Group website for information, data, research, etc.* 0.0% 9.1% 5.0% 25.0% 55.0% 20.0% 16.7% 0.0% 26.9% 23.1% *Significantly different between stakeholder groups 89 The World Bank Group Albania Country Opinion Survey 2014 Appendix C: Responses to All Questions by Geographic Location A. General Issues facing Albania In general would you say that Albania is headed in ...? Percentage of Respondents Tirana & Durres Other The right direction 70.8% 55.3% The wrong direction 5.2% 10.6% Not sure 24.0% 34.0% Listed below are a number of development priorities in Albania. Please identify which of the following you consider the most important development priorities in Albania? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Tirana & Durres Other Social protection 9.7% 9.7% Transport 2.6% 6.5% Public sector governance/reform 34.1% 22.6% EU integration 12.0% 6.5% Gender equity 2.9% 4.3% Domestic private sector development 10.4% 9.7% Foreign direct investment* 11.4% 1.1% Water and sanitation 4.9% 0.0% Anti corruption 32.1% 37.6% Job creation/employment 17.9% 22.6% Rural development 6.8% 7.5% Financial markets 5.5% 3.2% Urban development 4.9% 0.0% Environmental sustainability 4.5% 3.2% Equality of opportunity 3.6% 2.2% Health 13.0% 11.8% Education 19.5% 31.2% Poverty reduction 10.4% 19.4% Energy 7.5% 7.5% Food security 6.2% 5.4% Climate change 0.6% 2.2% Agricultural development 15.6% 5.4% Trade and exports 5.8% 4.3% Crime and violence 3.2% 9.7% Economic growth 13.0% 19.4% Law and justice 28.2% 34.4% Regulatory framework 3.9% 2.2% Natural resource management 5.8% 3.2% Disaster management 0.6% 1.1% Information and communications technology 1.6% 6.5% *Significantly different between locations 90 The World Bank Group Albania Country Opinion Survey 2014 A. General Issues facing Albania (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Albania? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Tirana & Durres Other Water and sanitation 1.6% 1.1% Equality of opportunity 3.3% 3.2% Economic growth 40.1% 43.0% Climate change* 0.7% 5.4% EU integration 8.5% 11.8% Gender equity 2.6% 6.5% Rural development* 22.8% 9.7% Urban development 2.0% 1.1% Regulatory framework 3.6% 5.4% Social protection 16.6% 19.4% Law and justice 7.2% 8.6% Transport* 0.3% 4.3% Crime and violence* 0.3% 5.4% Information and communications technology 0.7% 0.0% Anti corruption 11.1% 10.8% Domestic private sector development* 34.5% 19.4% Foreign direct investment 14.0% 7.5% Education 15.6% 12.9% Energy 5.5% 1.1% Public sector governance/reform 19.2% 14.0% Natural resource management 10.7% 16.1% Environmental sustainability 3.3% 0.0% Disaster management 0.7% 0.0% Health 6.5% 6.5% Agricultural development 20.5% 21.5% Job creation/employment 35.5% 50.5% Financial markets 2.6% 1.1% Trade and exports 4.9% 7.5% Food security 2.6% 1.1% *Significantly different between locations 91 The World Bank Group Albania Country Opinion Survey 2014 A. General Issues facing Albania (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Albania? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Tirana & Durres Other Energy* 14.4% 3.2% Gender equity 1.0% 1.1% Equality of opportunity 3.8% 1.1% Social protection 4.8% 5.4% EU integration* 6.1% 17.2% Climate change 1.9% 1.1% Anti corruption 18.5% 26.9% Disaster management 1.0% 0.0% Rural development 18.8% 7.5% Foreign direct investment 38.0% 33.3% Urban development 4.8% 6.5% Water and sanitation 0.6% 2.2% Education 8.9% 7.5% Information and communications technology 1.9% 0.0% Regulatory framework 5.8% 6.5% Trade and exports 15.0% 16.1% Public sector governance/reform 20.8% 21.5% Domestic private sector development 39.9% 32.3% Job creation/employment 15.7% 17.2% Agricultural development 24.0% 26.9% Food security 2.6% 3.2% Transport* 3.2% 10.8% Natural resource management 20.1% 17.2% Environmental sustainability 3.5% 5.4% Health 3.2% 1.1% Law and justice 12.5% 12.9% Crime and violence 1.3% 2.2% Financial markets 5.4% 6.5% *Significantly different between locations When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Albania? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Tirana & Durres Other Better employment opportunities for young people* 16.6% 38.2% Better employment opportunities for women 5.5% 4.5% Greater access to micro-finance for the poor 12.4% 6.7% Greater voice and participation for citizens to help ensure greater accountability 7.2% 15.7% Better governance (incl. anti corruption) 27.6% 28.1% Greater access to health and nutrition for citizens 7.6% 6.7% Better entrepreneurial opportunities 19.7% 19.1% A growing middle class 19.0% 9.0% Better opportunity for the poor who live in rural areas 10.0% 5.6% Better opportunity for the poor who live in urban areas 6.6% 4.5% Consistent economic growth 28.3% 20.2% More reliable social safety net 10.3% 9.0% Greater equity of fiscal policy 8.3% 5.6% Education and training that better ensure job opportunity 15.5% 20.2% Better quality public services 4.1% 6.7% Other 0.0% 0.0% *Significantly different between locations 92 The World Bank Group Albania Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group There are several institutions in the World Bank Group that work in developing countries around the world. How familiar are you with their work in Albania? (1-Not familiar at all, 10-Extremely familiar) Tirana & Durres Other N Mean SD N Mean SD The World Bank (IBRD)* 154 7.96 1.95 46 6.76 2.17 International Finance Corporation (IFC)* 150 6.73 2.44 46 5.08 2.56 *Significantly different between locations Overall, please rate your impression of the World Bank Group member organization’s effectiveness in Albania. (1-Not effective at all, 10-Very effective) Tirana & Durres Other N Mean SD N Mean SD The World Bank (IBRD) 146 8.00 1.65 41 7.41 1.86 International Finance Corporation (IFC)* 114 7.51 1.77 31 6.48 2.26 *Significantly different between locations Tirana & Durres Other N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Albania solve its most complicated 135 8.74 1.23 36 8.51 1.57 development challenges? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank Group can have the most impact on development results in Albania, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Albania? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Tirana & Durres Other Social protection 12.6% 3.2% Public sector governance/reform 24.6% 26.9% Transport 10.4% 10.8% Poverty reduction 15.2% 23.7% EU integration 6.1% 8.6% Gender equity 3.6% 5.4% Crime and violence 3.6% 9.7% Domestic private sector development 21.4% 10.8% Rural development 15.9% 7.5% Foreign direct investment 16.5% 15.1% Water and sanitation 5.5% 0.0% Energy 15.5% 8.6% Job creation/employment 13.9% 19.4% Financial markets 4.5% 3.2% Urban development 1.0% 2.2% Environmental sustainability 7.8% 4.3% Equality of opportunity 5.8% 9.7% Health 12.6% 12.9% Education 16.5% 21.5% Food security 5.2% 2.2% Climate change 1.9% 0.0% Agricultural development 18.8% 22.6% Trade and exports 3.6% 4.3% Economic growth 16.2% 25.8% Law and justice 9.1% 9.7% Regulatory framework 6.8% 8.6% Natural resource management 10.0% 5.4% Anti corruption 10.7% 9.7% Information and communications technology 2.3% 1.1% Disaster management 0.3% 0.0% 93 The World Bank Group Albania Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Albania? Greatest Value Percentage of Respondents Tirana & Durres Other Convening/facilitating 3.0% 1.1% Data 3.0% 4.5% Policy and economic advice 18.3% 15.7% Studies/analyses* 7.0% 18.0% Financial resources 46.7% 30.3% Capacity development 7.0% 13.5% Technical assistance 7.0% 0.0% Mobilizing third party financial resources 4.3% 6.7% Donor coordination 3.7% 6.7% Linkage to non-Bank expertise 0.0% 2.2% Other 0.0% 1.1% nd 2 Greatest Value Percentage of Respondents Tirana & Durres Other Convening/facilitating* 1.0% 6.9% Data 3.4% 8.0% Policy and economic advice 9.4% 13.8% Studies/analyses 4.4% 8.0% Financial resources 12.4% 17.2% Capacity development 17.4% 5.7% Technical assistance 16.8% 10.3% Mobilizing third party financial resources 17.1% 17.2% Donor coordination 13.1% 9.2% Linkage to non-Bank expertise 4.7% 3.4% Other 0.3% 0.0% *Significantly different between locations How effectively do the World Bank Group’s activities below support Albania’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) Tirana & Durres Other N Mean SD N Mean SD Convening/facilitating 118 7.41 2.14 36 6.89 2.13 Data 124 7.90 1.77 38 7.57 1.57 Policy and economic advice 131 7.99 1.76 36 7.83 1.71 Studies/analyses 129 8.10 1.72 38 8.04 1.55 Financial resources 133 8.12 1.61 34 7.76 1.60 Technical assistance 136 7.92 1.78 37 7.95 1.58 Mobilizing third party financial resources 108 7.41 1.82 30 7.88 2.00 Donor coordination 117 7.30 2.29 33 7.37 2.15 Linkage to non-Bank expertise 99 7.65 1.88 30 7.88 2.12 The World Bank Group can provide capacity building support in a number of ways in Albania. To which degree would Albania benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) Tirana & Durres Other N Mean SD N Mean SD Groups outside of government to help them more effectively 138 7.60 2.13 44 7.97 1.93 engage and participate in development efforts The public sector, related to implementation of specific 151 8.51 1.36 44 8.21 1.77 development projects on the ground The public sector, related to strengthening institutions 145 8.43 1.40 43 8.58 1.55 The private sector, related to institutional and policy change 146 8.21 1.61 41 8.25 1.67 94 The World Bank Group Albania Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Albania? (1-Not effective at all, 10-Very effective) Tirana & Durres Other N Mean SD N Mean SD Project implementation* 122 8.23 1.66 32 7.56 1.79 Citizen engagement 101 7.52 1.73 31 6.89 1.67 Policy advice/design 120 8.20 1.50 32 7.98 1.60 *Significantly different between locations When thinking about how to improve capacity building in Albania to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Tirana & Durres Other N Mean SD N Mean SD Project implementation 133 8.35 1.65 36 7.78 2.15 Citizen engagement* 120 8.32 1.50 33 7.23 2.36 Policy advice/design 137 8.48 1.74 35 8.20 1.59 *Significantly different between locations Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Albania? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Tirana & Durres Other Staff too inaccessible 3.0% 3.3% Not exploring alternative policy options 6.6% 7.8% Not adequately sensitive to political/social realities in Albania 13.5% 10.0% Not enough public disclosure of its work* 12.9% 25.6% Arrogant in its approach 3.6% 8.9% Not aligned with country priorities 6.9% 4.4% The credibility of its knowledge/data 4.6% 3.3% World Bank Group’s processes too complex 16.2% 7.8% Not willing to honestly criticize policies and reform efforts in the country 22.4% 23.3% Too influenced by developed countries 11.6% 8.9% Imposing technocratic solutions without regard to political realities 13.5% 7.8% World Bank Group’s processes too slow 15.2% 13.3% Too bureaucratic in its operational policies and procedures 16.2% 13.3% Not aligned with other donors’ work 5.6% 2.2% Not collaborating enough with non-state actors (i.e., civil society) 12.9% 15.6% Not client focused 3.0% 1.1% Other 1.7% 2.2% Don’t know 10.6% 12.2% *Significantly different between locations Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Albania? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Tirana & Durres Other Capacity development 21.2% 16.3% Policy based lending/budget support to the Government 36.3% 40.2% Knowledge products/services 17.0% 16.3% Investment lending 55.9% 53.3% Technical assistance 31.8% 27.2% Trust Fund management 22.2% 32.6% Other 3.5% 0.0% Don’t know 4.5% 5.4% 95 The World Bank Group Albania Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Tirana & Durres Other Academia/think tanks/research institutes 26.0% 30.1% Donor community 24.4% 17.2% Media 9.3% 17.2% NGOs* 11.9% 23.7% Local Government 32.8% 36.6% Private sector 45.0% 32.3% Parliament 5.8% 7.5% Community Based Organizations 6.4% 5.4% Beneficiaries 23.8% 12.9% Foundations 5.5% 6.5% Other 1.0% 1.1% Don’t know 0.6% 2.2% *Significantly different between locations To what extent do you agree with the following statements about the World Bank Group’s work in Albania? (1-Strongly disagree, 10-Strongly agree) Tirana & Durres Other N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 156 8.19 1.75 45 7.63 1.94 development in Albania The World Bank Group’s work is aligned with what I consider 151 7.80 1.77 44 7.68 1.60 the development priorities for Albania The World Bank Group supports programs and strategies that 152 7.90 1.77 42 7.80 1.64 are realistic for Albania The World Bank Group treats clients and stakeholders in 145 8.54 1.35 39 8.25 1.80 Albania with respect To what extent is the World Bank Group an effective development partner in Albania, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Tirana & Durres Other N Mean SD N Mean SD Responsiveness 141 8.45 1.46 41 8.23 1.52 Flexibility (in terms of the institution’s products and services) 136 7.88 1.38 39 7.59 1.64 Flexibility (in terms of adapting to changing country 137 7.70 1.62 39 7.71 1.47 circumstances) Being inclusive 129 7.53 1.74 42 7.48 1.87 Openness 138 8.06 1.62 44 7.82 1.99 Staff accessibility 130 7.98 1.76 38 7.56 1.77 Straightforwardness and honesty 131 8.10 1.77 41 8.33 1.67 Ease of access to the people at the World Bank Group who are 119 8.00 1.62 37 7.56 1.96 making decisions important to my work Collaboration with civil society 122 7.58 1.88 35 7.51 1.88 Collaboration with the Government 140 8.55 1.27 39 8.57 1.32 Collaboration with other donors and development partners 130 7.91 1.75 38 7.57 1.81 Collaboration with the private sector 109 7.32 1.81 32 7.30 1.96 The speed in which it gets things accomplished on the ground 128 7.10 1.93 36 7.24 2.05 Being a long-term partner 140 8.69 1.39 41 8.52 1.67 96 The World Bank Group Albania Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To be a more effective development partner in Albania, do you believe that the World Bank Group should have… ? (Select only ONE response) Percentage of Respondents Tirana & Durres Other More local presence 43.7% 54.3% The current level of local presence is adequate 37.7% 21.7% Less local presence 9.3% 13.0% Don't know 9.3% 10.9% When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Tirana & Durres Other The World Bank Group does not do adequate follow through/follow-up 5.2% 7.8% There is not an adequate level of citizen/civil society participation 25.1% 26.7% The World Bank Group is not sensitive enough to political/social realities on the ground 16.6% 14.4% Lack of/inadequate levels of capacity in Government 40.7% 28.9% Poor donor coordination 13.0% 8.9% The World Bank Group works too slowly 11.1% 13.3% The Government works inefficiently 16.6% 21.1% Political pressures and obstacles 36.5% 43.3% Reforms are not well thought out in light of country challenges 20.8% 25.6% Other 2.0% 0.0% 97 The World Bank Group Albania Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Albania? (1-Not important at all, 10-Very important) Tirana & Durres Other N Mean SD N Mean SD Anti corruption 147 8.41 1.86 45 8.03 2.17 Information and communications technology 138 7.75 1.72 44 7.33 1.93 Transport 142 8.08 1.73 44 7.58 1.99 Crime and violence 131 7.11 2.43 46 7.02 2.36 Law and justice 135 8.24 1.94 45 7.84 2.08 Urban development 138 8.21 1.70 45 8.15 1.42 Environmental sustainability* 140 8.29 1.52 45 7.74 1.63 Regulatory framework 133 7.98 1.70 44 8.09 1.45 Poverty reduction 146 8.79 1.34 44 8.69 1.43 Gender equity 138 7.54 1.98 44 7.02 2.36 Domestic private sector development 140 8.65 1.56 45 8.37 1.48 Foreign direct investment 141 8.57 1.72 45 8.44 1.35 Water and sanitation 138 8.07 1.72 45 7.73 1.80 Trade and exports 132 7.96 1.80 44 8.11 1.57 Economic growth 138 8.86 1.34 46 8.86 1.18 Energy 141 8.49 1.64 44 8.30 1.49 Disaster management 137 7.19 2.02 40 7.45 1.95 Public sector governance/reform* 144 8.66 1.43 44 8.10 1.76 Job creation/employment 138 8.20 1.91 46 8.40 1.64 Financial markets 136 8.08 1.79 42 8.13 1.50 Equality of opportunity 135 7.52 1.92 46 7.56 2.03 Health 140 8.70 1.37 44 8.43 1.66 Rural development 144 8.31 1.53 45 8.16 1.64 EU integration 132 7.52 2.35 45 7.80 2.10 Food security 136 7.84 2.20 44 7.78 2.23 Education* 141 8.67 1.51 44 8.07 1.98 Social protection 142 8.32 1.75 43 7.85 1.55 Climate change 136 7.40 2.07 42 6.80 2.10 Agricultural development 144 8.69 1.59 45 8.27 1.84 Natural resource management 141 8.41 1.68 43 8.00 1.70 *Significantly different between locations 98 The World Bank Group Albania Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Albania? (1-Not effective at all, 10-Very effective) Tirana & Durres Other N Mean SD N Mean SD Anti corruption 92 7.60 1.93 26 6.92 2.25 Information and communications technology 86 7.79 1.57 26 7.31 2.07 Transport 101 8.05 1.31 29 7.66 1.69 Crime and violence 72 7.09 2.17 22 6.44 2.82 Law and justice 79 7.24 1.86 24 7.00 2.75 Urban development* 98 7.57 1.77 28 6.75 2.17 Environmental sustainability* 100 7.72 1.57 29 6.36 2.41 Regulatory framework 103 7.58 1.67 31 6.95 2.13 Poverty reduction 108 7.75 1.62 31 7.16 2.01 Gender equity 94 7.58 1.87 29 6.82 2.61 Domestic private sector development 92 7.58 1.80 26 7.27 2.34 Foreign direct investment 100 7.69 1.71 30 7.51 2.17 Water and sanitation* 96 7.54 1.76 24 6.52 2.58 Trade and exports 82 7.60 1.58 28 7.22 2.20 Economic growth 106 7.75 1.63 31 7.38 1.80 Energy* 106 7.63 1.71 29 6.81 2.58 Disaster management 81 7.49 1.98 25 6.67 2.26 Public sector governance/reform* 108 7.92 1.45 27 7.17 2.19 Job creation/employment* 94 7.40 1.94 31 6.25 2.58 Financial markets 80 7.58 2.01 27 6.91 2.44 Equality of opportunity 89 7.38 1.82 24 6.90 2.27 Health 101 7.37 1.85 28 6.86 2.31 Rural development 100 7.62 1.64 29 7.03 2.01 EU integration 87 7.25 2.16 28 7.71 2.15 Food security 79 7.38 1.93 26 6.65 2.61 Education 93 7.23 2.06 29 7.26 2.25 Social protection 99 7.51 1.67 28 6.84 1.87 Climate change 85 7.17 2.14 25 6.84 2.26 Agricultural development 102 7.59 1.64 27 6.87 2.16 Natural resource management 80 7.56 1.71 24 6.77 2.10 *Significantly different between locations Where are the World Bank Group’s decisions made primarily that support the program in Albania? (Select only ONE response)* Percentage of Respondents Tirana & Durres Other At the Headquarters (in Washington D.C.) 57.3% 27.7% In the country 21.0% 21.3% Don’t know 21.7% 51.1% *Significantly different between locations Tirana & Durres Other N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 152 7.85 1.74 42 7.77 1.64 achieve development results in Albania? (1-To no degree at all, 10-To a very significant degree) 99 The World Bank Group Albania Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Albania? (1-Strongly disagree, 10-Strongly agree) Tirana & Durres Other N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs 146 7.21 1.88 40 6.70 1.83 of Albania The World Bank Group meets Albania’s needs for knowledge 140 7.58 1.75 42 7.30 1.95 services Tirana & Durres Other N Mean SD N Mean SD To what extent do you believe the World Bank Group measures 119 8.00 1.65 36 7.54 1.69 and corrects its work in real time in Albania? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents Tirana & Durres Other Weekly 10.9% 8.5% Monthly 17.9% 12.8% A few times a year 48.7% 48.9% Rarely 19.9% 25.5% Never 2.6% 4.3% In Albania, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Tirana & Durres Other N Mean SD N Mean SD Are timely 145 7.75 1.86 41 7.40 1.69 Include appropriate level of stakeholder involvement during 135 7.41 1.78 39 6.82 1.83 preparation Are relevant to Albania’s development priorities 148 7.94 1.48 41 7.73 1.70 Lead to practical solutions 146 7.54 1.79 39 7.47 1.57 Are accessible (well written and easy to understand) 144 8.06 1.47 41 7.79 1.77 Are source of relevant information on global good practices 143 8.19 1.44 38 7.82 1.61 Enhance your knowledge and/or skills 148 8.24 1.57 40 8.39 1.44 Are adequately disseminated 137 7.79 1.76 38 7.68 2.00 Are translated enough into local language 126 7.82 1.71 37 8.09 1.45 Are adaptable to Albania's specific development challenges and 147 7.81 1.65 38 7.92 1.63 country circumstances Tirana & Durres Other N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 148 8.26 1.49 43 8.11 1.31 development results in your country? Overall, how would you rate the technical quality of the World 151 8.47 1.35 39 8.10 1.28 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 100 The World Bank Group Albania Country Opinion Survey 2014 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Tirana & Durres Other N Mean SD N Mean SD The World Bank Group disburses funds promptly 125 7.08 2.47 31 6.43 2.35 The World Bank Group effectively monitors and evaluates the 146 7.91 1.69 42 7.65 1.56 projects and programs it supports The World Bank Group's approvals and reviews are done in a 125 7.67 1.76 35 7.55 1.75 timely fashion The World Bank Group's "Safeguard Policy" requirements are 122 8.07 1.51 35 8.19 1.38 reasonable The World Bank Group's conditions on its lending are 128 7.74 1.85 32 7.57 1.26 reasonable The World Bank Group takes decisions quickly in Albania 118 7.39 1.78 36 6.97 2.13 Working with the World Bank Group increases Albania’s 143 8.35 1.48 43 8.13 1.77 institutional capacity The World Bank Group ensures consistency and continuity even 134 8.30 1.48 34 7.97 1.76 when there are staff changes Where country systems are adequate, the World Bank Group 119 8.15 1.47 38 7.60 2.09 makes appropriate use of them The World Bank Group provides effective implementation 136 8.12 1.71 41 7.85 1.73 support The World Bank Group monitors misuse of funds/corruption in 121 8.36 1.41 33 7.80 1.72 its projects Which of the following best describes the way the World Bank Group operates in Albania? (Select only ONE response)* Percentage of Respondents Tirana & Durres Other The World Bank Group takes too much risk in Albania 2.9% 0.0% The World Bank Group does not take enough risk in Albania 22.8% 24.4% The World Bank Group’s approach to risk is appropriate 54.4% 34.1% Don’t know 19.9% 41.5% *Significantly different between locations F. The Future Role of the World Bank Group in Albania Tirana & Durres Other N Mean SD N Mean SD How significant a role do you believe the World Bank (IBRD) 153 8.92 1.23 45 8.60 1.28 SHOULD play in Albania’s development in the near future? How significant a role do you believe IFC, through its support for the private sector, SHOULD play in Albania’s development in the 141 8.54 1.41 41 8.37 1.65 near future? (1-Not a significant role at all, 10-Very significant role) 101 The World Bank Group Albania Country Opinion Survey 2014 F. The Future Role of the World Bank Group in Albania (continued) Which of the following SHOULD the World Bank Group do to make itself of greater value in Albania? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Tirana & Durres Other Provide more adequate data/knowledge/statistics/figures on comparable markets/sectors 12.6% 10.8% and country economy Collaborate more effectively with Government clients 24.9% 19.4% Offer more innovative financial products 26.9% 21.5% Improve the competitiveness of its financing compared to markets 10.7% 10.8% Reach out more to groups outside of Government 24.9% 18.3% Improve the quality of its experts as related to Albania’s specific challenges 9.7% 11.8% Offer more innovative knowledge services 9.1% 19.4% Ensure greater selectivity in its work 5.8% 11.8% Increase the level of capacity development in the country 24.6% 15.1% Reduce the complexity of obtaining World Bank Group financing 13.9% 16.1% Work faster 7.4% 10.8% Ensure greater synergy within the World Bank Group 3.6% 8.6% Transform the Doing Business report into a practical instrument to help improve business 20.4% 17.2% climate Other 1.6% 0.0% When considering the combination of services that the World Bank Group offers in Albania, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Albania? (Select only ONE response) Percentage of Respondents Tirana & Durres Other Financial services 23.0% 17.0% Knowledge products 10.1% 14.9% Convening services 7.4% 4.3% None of the above 4.7% 6.4% The combination is appropriate for Albania 51.4% 51.1% Don't know 3.4% 6.4% G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Albania? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Tirana & Durres Other Local newspapers 31.0% 20.4% International newspapers 5.5% 4.3% Local radio 3.9% 3.2% International radio 2.6% 3.2% Local television 46.1% 36.6% International television 5.5% 8.6% Periodicals 16.1% 18.3% Internet 57.1% 68.8% Social media (e.g., Facebook, Twitter, Youtube, Flickr) 9.0% 12.9% Blogs 3.2% 7.5% Mobile phones 5.5% 8.6% Instant messaging 1.3% 0.0% Other 3.5% 1.1% 102 The World Bank Group Albania Country Opinion Survey 2014 G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Tirana & Durres Other Blogs 8.4% 12.9% Direct contact with World Bank Group 41.5% 34.4% e-Newsletters 15.4% 8.6% Instant messaging 4.5% 7.5% World Bank Group's seminars/workshops/conferences 33.1% 35.5% World Bank Group's publications and other written materials 39.2% 38.7% Mobile phones 9.0% 10.8% Social media (e.g., Facebook, Twitter, YouTube, Flickr) 11.9% 7.5% World Bank Group’s website 26.0% 35.5% Other 1.3% 1.1% Are you aware of the World Bank Group’s Access to Information Policy under which the WBG will now disclose any information in its possession that is not on a list of exceptions? Percentage of Respondents Tirana & Durres Other Yes 33.1% 36.4% No 66.9% 63.6% Have you requested information from the World Bank Group on its activities in the past year? Percentage of Respondents Tirana & Durres Other Yes 42.1% 40.9% No 57.9% 59.1% Were you able to obtain this information? Percentage of Respondents Tirana & Durres Other Yes 90.7% 88.9% No 9.3% 11.1% Do you have access to the Internet? Percentage of Respondents Tirana & Durres Other Yes 90.6% 86.0% No 9.4% 14.0% Do you use/have you used the World Bank Group website?* Percentage of Respondents Tirana & Durres Other Yes 88.8% 79.5% No 11.2% 20.5% *Significantly different between locations Which do you primarily use? Percentage of Respondents Tirana & Durres Other The World Bank Group’s country website 57.2% 60.9% The World Bank Group’s main website 42.8% 39.1% Which Internet connection do you use primarily when visiting a World Bank Group website? Percentage of Respondents Tirana & Durres Other High speed 86.5% 86.0% Dial-up 13.5% 14.0% 103 The World Bank Group Albania Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Tirana & Durres Other N Mean SD N Mean SD I use/consult World Bank Group's data more often than I did a 145 7.92 2.02 44 7.45 2.25 few years ago I find the World Bank Group's websites easy to navigate 144 8.16 1.47 42 7.67 2.09 I find the information on the World Bank Group's websites 144 8.48 1.33 42 7.86 1.97 useful* The World Bank Group's social media channels are valuable 98 7.63 1.77 31 6.77 2.40 sources of information about the institution* When I need information from the World Bank Group I know how 147 8.20 2.05 44 7.44 2.56 to find it* The World Bank Group is responsive to my information requests 123 8.54 1.34 37 7.63 2.05 and inquiries* *Significantly different between locations H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country?* Percentage of Respondents Tirana & Durres Other Yes 58.7% 35.7% No 41.3% 64.3% *Significantly different between locations Which of the following agencies of the World Bank Group do you primarily engage with in Albania? (Select ONE response) Percentage of Respondents Tirana & Durres Other The World Bank (IBRD) 81.0% 65.5% The International Finance Corporation (IFC) 14.9% 20.7% The Multilateral Investment Guarantee Agency (MIGA) .8% 6.9% Other 3.3% 6.9% Do your projects involve both the World Bank and the IFC? Percentage of Respondents Tirana & Durres Other Yes 31.7% 34.2% No 68.3% 65.8% If yes, what was your view on the two institutions working together in Albania? (Select ONE response)* Percentage of Respondents Tirana & Durres Other Working well together 52.3% 15.4% Collaborating but needs improvement 38.6% 84.6% In conflict 2.3% 0.0% Other 0.0% 0.0% Don’t know 6.8% 0.0% *Significantly different between locations Which of the following describes most of your exposure to the World Bank Group in Albania? (Choose no more than TWO) Percentage of Respondents (Responses combined) Tirana & Durres Other Observer (i.e., follow in media, discuss in informal conversations, etc.) 21.6% 33.3% Use World Bank Group reports/data 32.6% 29.3% Engage in World Bank Group related/sponsored events/activities* 36.8% 16.0% Collaborate as part of my professional duties 44.0% 32.0% Use World Bank Group website for information, data, research, etc.* 15.8% 41.3% *Significantly different between locations 104 The World Bank Group Albania Country Opinion Survey 2014 Appendix D: Responses to All Questions by Levels of Collaboration A. General Issues facing Albania In general would you say that Albania is headed in ...? Percentage of Respondents Collaborators Non-collaborators The right direction 72.5% 59.8% The wrong direction 4.9% 8.7% Not sure 22.5% 31.5% Listed below are a number of development priorities in Albania. Please identify which of the following you consider the most important development priorities in Albania? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Collaborators Non-collaborators Social protection 11.1% 7.8% Transport 5.3% 1.7% Public sector governance/reform* 38.0% 24.0% EU integration 11.5% 9.5% Gender equity 4.8% 1.7% Domestic private sector development 10.6% 8.9% Foreign direct investment 7.7% 11.2% Water and sanitation 2.4% 5.6% Anti corruption 29.8% 37.4% Job creation/employment 18.8% 20.7% Rural development 5.3% 9.5% Financial markets 4.8% 4.5% Urban development 2.9% 5.0% Environmental sustainability 3.4% 5.6% Equality of opportunity 3.8% 2.8% Health 15.4% 9.5% Education 21.2% 21.2% Poverty reduction* 7.2% 18.4% Energy 9.6% 3.9% Food security 4.8% 7.8% Climate change 1.9% 0.0% Agricultural development 13.9% 12.3% Trade and exports 3.8% 7.8% Crime and violence 3.4% 6.7% Economic growth 14.9% 12.8% Law and justice 33.2% 26.3% Regulatory framework 3.4% 3.9% Natural resource management 4.3% 6.1% Disaster management 0.5% 1.1% Information and communications technology 2.4% 3.4% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 105 The World Bank Group Albania Country Opinion Survey 2014 A. General Issues facing Albania (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Albania? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Collaborators Non-collaborators Water and sanitation 1.0% 2.2% Equality of opportunity 2.9% 3.4% Economic growth 41.8% 41.6% Climate change 2.4% 1.1% EU integration 10.1% 7.9% Gender equity 3.4% 3.9% Rural development 23.6% 15.7% Urban development 1.4% 2.2% Regulatory framework* 1.4% 7.3% Social protection 16.8% 16.9% Law and justice 4.3% 11.2% Transport 0.0% 2.8% Crime and violence 1.0% 2.2% Information and communications technology 1.0% 0.0% Anti corruption 12.0% 10.1% Domestic private sector development* 38.9% 23.0% Foreign direct investment 11.5% 14.6% Education 18.3% 11.2% Energy 4.8% 3.9% Public sector governance/reform 16.3% 21.3% Natural resource management 13.0% 11.8% Environmental sustainability 1.4% 3.9% Disaster management 0.5% 0.6% Health 5.8% 7.9% Agricultural development 19.2% 19.1% Job creation/employment 38.5% 37.6% Financial markets 0.5% 4.5% Trade and exports 4.8% 5.6% Food security 1.9% 2.8% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 106 The World Bank Group Albania Country Opinion Survey 2014 A. General Issues facing Albania (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Albania? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Collaborators Non-collaborators Energy* 18.1% 4.9% Gender equity 0.5% 1.6% Equality of opportunity 3.8% 2.7% Social protection 4.8% 5.5% EU integration 10.0% 6.6% Climate change 1.0% 2.7% Anti corruption 21.9% 20.3% Disaster management 0.5% 1.1% Rural development 12.4% 22.0% Foreign direct investment 40.5% 30.2% Urban development 5.7% 4.9% Water and sanitation 0.0% 2.2% Education 8.1% 9.9% Information and communications technology 1.4% 1.6% Regulatory framework 6.7% 4.9% Trade and exports 17.1% 11.0% Public sector governance/reform 20.5% 21.4% Domestic private sector development 39.0% 37.9% Job creation/employment 12.9% 18.7% Agricultural development 20.0% 29.7% Food security 2.9% 2.7% Transport 5.2% 3.8% Natural resource management 15.7% 24.7% Environmental sustainability 4.3% 3.8% Health 1.9% 3.8% Law and justice 10.5% 14.8% Crime and violence 1.4% 1.6% Financial markets* 9.5% 1.6% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Albania? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-collaborators Better employment opportunities for young people 17.6% 26.2% Better employment opportunities for women 7.3% 3.5% Greater access to micro-finance for the poor 12.4% 10.5% Greater voice and participation for citizens to help ensure greater accountability 8.8% 10.5% Better governance (incl. anti corruption) 24.9% 30.2% Greater access to health and nutrition for citizens 5.7% 9.9% Better entrepreneurial opportunities 20.2% 16.9% A growing middle class 18.1% 14.0% Better opportunity for the poor who live in rural areas 5.7% 12.2% Better opportunity for the poor who live in urban areas 8.3% 4.1% Consistent economic growth 24.9% 29.7% More reliable social safety net 11.9% 5.8% Greater equity of fiscal policy 9.3% 6.4% Education and training that better ensure job opportunity 17.6% 15.7% Better quality public services 6.2% 3.5% Other 0.0% 0.0% 107 The World Bank Group Albania Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group There are several institutions in the World Bank Group that work in developing countries around the world. How familiar are you with their work in Albania? (1-Not familiar at all, 10-Extremely familiar) Currently, do you professionally collaborate/work with the Yes No World Bank Group in your country? N Mean SD N Mean SD The World Bank (IBRD)* 103 8.03 1.83 90 7.30 2.28 International Finance Corporation (IFC) 99 6.70 2.52 90 6.02 2.54 *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Overall, please rate your impression of the World Bank Group member organization’s effectiveness in Albania. (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with the Yes No World Bank Group in your country? N Mean SD N Mean SD The World Bank (IBRD) 100 8.03 1.61 81 7.70 1.85 International Finance Corporation (IFC) 71 7.56 1.82 69 7.25 1.90 Currently, do you professionally collaborate/work with the Yes No World Bank Group in your country? N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Albania solve its most complicated 89 8.73 1.24 78 8.71 1.33 development challenges? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank Group can have the most impact on development results in Albania, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Albania? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Collaborators Non-collaborators Social protection 12.1% 9.3% Public sector governance/reform 27.2% 24.2% Transport 9.7% 12.1% Poverty reduction 12.6% 22.5% EU integration 6.8% 7.1% Gender equity 3.9% 4.4% Crime and violence 5.3% 4.9% Domestic private sector development 15.5% 22.0% Rural development 17.0% 11.5% Foreign direct investment 18.4% 13.7% Water and sanitation 2.9% 6.0% Energy 13.6% 13.7% Job creation/employment 16.5% 11.5% Financial markets 1.9% 6.0% Urban development 1.9% 0.5% Environmental sustainability 8.3% 6.0% Equality of opportunity 8.7% 4.9% Health 13.6% 12.6% Education 17.0% 16.5% Food security 3.9% 4.4% Climate change 1.5% 1.6% Agricultural development 19.4% 19.2% Trade and exports 2.4% 5.5% Economic growth 18.9% 18.1% Law and justice 9.2% 8.8% Regulatory framework 4.9% 10.4% Natural resource management 11.2% 6.0% Anti corruption 10.7% 11.0% Information and communications technology 1.0% 3.3% Disaster management 0.5% 0.0% 108 The World Bank Group Albania Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Albania? Greatest Value Percentage of Respondents Collaborators Non-collaborators Convening/facilitating 2.0% 3.5% Data 2.9% 4.1% Policy and economic advice 19.0% 17.1% Studies/analyses 8.3% 10.6% Financial resources 44.9% 38.8% Capacity development 10.2% 5.9% Technical assistance 5.4% 5.9% Mobilizing third party financial resources 2.4% 8.2% Donor coordination 4.4% 4.7% Linkage to non-Bank expertise 0.0% 1.2% Other 0.5% 0.0% nd 2 Greatest Value Percentage of Respondents Collaborators Non-collaborators Convening/facilitating 2.0% 3.0% Data 3.9% 5.4% Policy and economic advice 8.4% 13.7% Studies/analyses 6.4% 2.4% Financial resources 10.8% 16.7% Capacity development 17.2% 13.1% Technical assistance 17.7% 12.5% Mobilizing third party financial resources 17.7% 16.1% Donor coordination 10.3% 13.1% Linkage to non-Bank expertise 5.4% 3.6% Other 0.0% 0.6% How effectively do the World Bank Group’s activities below support Albania’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with the Yes No World Bank Group in your country? N Mean SD N Mean SD Convening/facilitating 80 7.32 2.07 68 7.36 2.23 Data 85 7.94 1.70 72 7.80 1.69 Policy and economic advice 91 7.93 1.73 72 8.01 1.79 Studies/analyses 89 8.22 1.64 73 7.99 1.74 Financial resources 90 8.28 1.50 71 7.85 1.64 Technical assistance* 94 8.29 1.40 73 7.55 2.01 Mobilizing third party financial resources 73 7.54 1.88 60 7.61 1.75 Donor coordination 79 7.43 2.24 67 7.27 2.33 Linkage to non-Bank expertise 66 7.72 2.05 59 7.77 1.80 *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally The World Bank Group can provide capacity building support in a number of ways in Albania. To which degree would Albania benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the Yes No World Bank Group in your country? N Mean SD N Mean SD Groups outside of government to help them more effectively 94 7.44 2.03 83 8.03 2.11 engage and participate in development efforts The public sector, related to implementation of specific 102 8.52 1.50 86 8.36 1.44 development projects on the ground The public sector, related to strengthening institutions* 97 8.67 1.33 84 8.23 1.53 The private sector, related to institutional and policy change 96 8.23 1.55 85 8.25 1.66 *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 109 The World Bank Group Albania Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Albania? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with the Yes No World Bank Group in your country? N Mean SD N Mean SD Project implementation 82 8.05 1.74 68 8.15 1.68 Citizen engagement* 67 7.09 1.77 62 7.72 1.63 Policy advice/design 83 8.30 1.43 64 8.03 1.59 *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally When thinking about how to improve capacity building in Albania to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Currently, do you professionally collaborate/work with the Yes No World Bank Group in your country? N Mean SD N Mean SD Project implementation 91 8.37 1.57 72 8.11 1.94 Citizen engagement 80 8.10 1.70 69 8.20 1.65 Policy advice/design 91 8.64 1.62 76 8.18 1.78 Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Albania? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-collaborators Staff too inaccessible 2.0% 4.4% Not exploring alternative policy options 7.0% 7.2% Not adequately sensitive to political/social realities in Albania 16.0% 9.4% Not enough public disclosure of its work 11.5% 21.1% Arrogant in its approach 3.5% 6.7% Not aligned with country priorities 5.5% 7.8% The credibility of its knowledge/data 2.5% 6.7% World Bank Group’s processes too complex 14.5% 12.8% Not willing to honestly criticize policies and reform efforts in the country 22.5% 20.0% Too influenced by developed countries 12.0% 10.6% Imposing technocratic solutions without regard to political realities 16.0% 8.9% World Bank Group’s processes too slow 16.5% 13.9% Too bureaucratic in its operational policies and procedures* 20.0% 9.4% Not aligned with other donors’ work 3.5% 6.7% Not collaborating enough with non-state actors (i.e., civil society) 12.0% 16.1% Not client focused 1.5% 3.9% Other 2.0% 0.6% Don’t know 9.5% 13.3% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Albania? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-collaborators Capacity development 21.4% 18.9% Policy based lending/budget support to the Government 38.6% 36.1% Knowledge products/services 18.1% 16.7% Investment lending 54.3% 56.7% Technical assistance 36.7% 24.4% Trust Fund management 23.8% 22.8% Other 1.4% 4.4% Don’t know* 1.9% 8.3% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 110 The World Bank Group Albania Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-collaborators Academia/think tanks/research institutes 21.6% 31.9% Donor community 26.9% 16.5% Media 13.0% 9.9% NGOs 14.4% 15.9% Local Government 38.0% 29.1% Private sector 39.9% 46.2% Parliament 5.8% 7.1% Community Based Organizations 5.8% 7.1% Beneficiaries 25.0% 15.9% Foundations* 1.9% 10.4% Other 1.0% 1.1% Don’t know 0.0% 2.2% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally To what extent do you agree with the following statements about the World Bank Group’s work in Albania? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the Yes No World Bank Group in your country? N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 105 8.06 1.81 88 8.10 1.83 development in Albania The World Bank Group’s work is aligned with what I consider 104 7.87 1.69 84 7.67 1.78 the development priorities for Albania The World Bank Group supports programs and strategies that 100 8.10 1.59 88 7.65 1.89 are realistic for Albania The World Bank Group treats clients and stakeholders in 95 8.63 1.32 82 8.30 1.56 Albania with respect To what extent is the World Bank Group an effective development partner in Albania, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the Yes No World Bank Group in your country? N Mean SD N Mean SD Responsiveness 95 8.30 1.61 81 8.60 1.25 Flexibility (in terms of the institution’s products and services) 92 7.83 1.36 78 7.88 1.53 Flexibility (in terms of adapting to changing country 91 7.79 1.39 79 7.63 1.80 circumstances) Being inclusive 89 7.67 1.46 76 7.45 2.05 Openness* 95 8.34 1.42 80 7.67 1.86 Staff accessibility* 90 8.24 1.39 71 7.52 2.08 Straightforwardness and honesty 89 8.31 1.50 77 8.01 2.00 Ease of access to the people at the World Bank Group who are 84 8.08 1.46 65 7.78 1.94 making decisions important to my work Collaboration with civil society 79 7.57 1.60 75 7.60 2.13 Collaboration with the Government 94 8.69 1.09 79 8.43 1.44 Collaboration with other donors and development partners 88 7.91 1.76 73 7.91 1.72 Collaboration with the private sector 69 7.22 1.66 69 7.43 2.02 The speed in which it gets things accomplished on the ground 86 7.10 1.95 74 7.31 1.86 Being a long-term partner 94 8.88 1.21 80 8.48 1.63 *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 111 The World Bank Group Albania Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To be a more effective development partner in Albania, do you believe that the World Bank Group should have… ? (Select only ONE response)* Percentage of Respondents Collaborators Non-collaborators More local presence 44.7% 49.4% The current level of local presence is adequate 41.7% 25.9% Less local presence 5.8% 16.5% Don't know 7.8% 8.2% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-collaborators The World Bank Group does not do adequate follow through/follow-up 2.9% 9.5% There is not an adequate level of citizen/civil society participation 23.5% 29.1% The World Bank Group is not sensitive enough to political/social realities on the ground 14.7% 17.9% Lack of/inadequate levels of capacity in Government 42.6% 32.4% Poor donor coordination 9.3% 14.0% The World Bank Group works too slowly 12.7% 10.1% The Government works inefficiently 15.7% 20.7% Political pressures and obstacles 38.7% 36.3% Reforms are not well thought out in light of country challenges 24.5% 19.0% Other 2.0% 1.1% 112 The World Bank Group Albania Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Albania? (1-Not important at all, 10-Very important) Currently, do you professionally collaborate/work with the Yes No World Bank Group in your country? N Mean SD N Mean SD Anti corruption* 98 8.04 2.07 87 8.82 1.50 Information and communications technology* 94 7.41 1.86 81 8.02 1.55 Transport 95 7.87 1.81 85 8.18 1.65 Crime and violence 90 6.88 2.23 81 7.47 2.47 Law and justice 90 8.03 1.96 83 8.42 1.87 Urban development 93 8.11 1.82 83 8.29 1.40 Environmental sustainability 94 8.29 1.52 85 8.05 1.58 Regulatory framework 92 8.06 1.55 79 7.94 1.78 Poverty reduction 98 8.84 1.40 85 8.74 1.26 Gender equity 92 7.51 2.06 83 7.43 2.03 Domestic private sector development 94 8.43 1.78 84 8.77 1.24 Foreign direct investment 91 8.58 1.71 88 8.52 1.59 Water and sanitation 94 7.97 1.71 82 7.96 1.83 Trade and exports 87 8.02 1.74 82 8.04 1.70 Economic growth 93 8.87 1.30 84 8.86 1.29 Energy 93 8.57 1.61 84 8.30 1.63 Disaster management 91 7.30 1.93 80 7.21 2.09 Public sector governance/reform 97 8.70 1.50 84 8.40 1.52 Job creation/employment 93 8.12 1.95 83 8.48 1.61 Financial markets 89 7.96 1.82 81 8.23 1.66 Equality of opportunity 90 7.47 1.92 84 7.58 2.01 Health 94 8.59 1.52 83 8.65 1.37 Rural development 96 8.30 1.60 86 8.34 1.34 EU integration* 89 7.22 2.51 82 8.12 1.89 Food security 92 7.69 2.34 83 8.01 1.99 Education 94 8.52 1.66 85 8.52 1.69 Social protection 94 8.23 1.67 83 8.17 1.82 Climate change 91 7.08 2.17 80 7.54 1.96 Agricultural development 97 8.75 1.44 85 8.46 1.84 Natural resource management 93 8.36 1.63 84 8.31 1.76 *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 113 The World Bank Group Albania Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Albania? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with the Yes No World Bank Group in your country? N Mean SD N Mean SD Anti corruption* 61 7.02 2.19 54 7.99 1.65 Information and communications technology* 58 7.28 1.81 52 8.13 1.48 Transport 66 7.97 1.44 61 7.97 1.35 Crime and violence 43 6.81 2.43 49 7.06 2.29 Law and justice 50 7.24 2.11 50 7.20 2.06 Urban development 62 7.28 1.88 60 7.55 1.89 Environmental sustainability 68 7.68 1.64 57 7.26 1.93 Regulatory framework 67 7.41 1.74 61 7.62 1.84 Poverty reduction 75 7.79 1.59 60 7.50 1.86 Gender equity 62 7.62 1.99 58 7.29 2.14 Domestic private sector development 61 7.64 1.85 55 7.44 2.01 Foreign direct investment 69 7.67 1.69 57 7.67 2.01 Water and sanitation 60 7.52 1.83 55 7.12 2.18 Trade and exports 52 7.56 1.71 53 7.67 1.58 Economic growth 72 7.71 1.67 59 7.70 1.61 Energy 68 7.53 1.97 62 7.46 1.86 Disaster management 50 7.34 2.13 52 7.42 1.97 Public sector governance/reform 71 7.84 1.57 60 7.70 1.68 Job creation/employment 65 7.06 2.26 56 7.38 1.93 Financial markets 51 7.33 2.30 52 7.50 2.04 Equality of opportunity 55 7.15 1.94 54 7.45 1.93 Health 66 7.31 1.86 60 7.21 2.12 Rural development 66 7.49 1.64 60 7.49 1.88 EU integration 53 7.07 2.39 57 7.68 1.95 Food security 50 7.15 1.89 52 7.29 2.37 Education 60 7.17 1.95 57 7.33 2.25 Social protection 65 7.32 1.84 58 7.45 1.65 Climate change 55 7.05 2.31 52 7.19 2.07 Agricultural development 67 7.45 1.62 58 7.45 1.94 Natural resource management 50 7.24 1.84 51 7.56 1.82 *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Where are the World Bank Group’s decisions made primarily that support the program in Albania ? (Select only ONE response)* Percentage of Respondents Collaborators Non-collaborators At the Headquarters (in Washington D.C.) 57.5% 41.1% In the country 15.1% 28.9% Don’t know 27.4% 30.0% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Currently, do you professionally collaborate/work with the Yes No World Bank Group in your country? N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 102 7.97 1.58 85 7.75 1.87 achieve development results in Albania? (1-To no degree at all, 10-To a very significant degree) 114 The World Bank Group Albania Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Albania? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the Yes No World Bank Group in your country? N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs 97 7.09 1.80 81 7.13 1.98 of Albania The World Bank Group meets Albania’s needs for knowledge 95 7.68 1.58 81 7.34 2.03 services Currently, do you professionally collaborate/work with the Yes No World Bank Group in your country? N Mean SD N Mean SD To what extent do you believe the World Bank Group measures 84 8.02 1.54 67 7.85 1.77 and corrects its work in real time in Albania? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Percentage of Respondents Collaborators Non-collaborators Weekly 16.2% 2.2% Monthly 22.9% 9.8% A few times a year 43.8% 56.5% Rarely 15.2% 27.2% Never 1.9% 4.3% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally In Albania, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the Yes No World Bank Group in your country? N Mean SD N Mean SD Are timely 98 7.65 1.71 81 7.82 1.92 Include appropriate level of stakeholder involvement during 91 7.30 1.62 75 7.37 1.97 preparation Are relevant to Albania’s development priorities 100 7.88 1.40 82 8.04 1.57 Lead to practical solutions 95 7.61 1.55 83 7.47 1.99 Are accessible (well written and easy to understand) 98 8.02 1.31 81 8.02 1.74 Are source of relevant information on global good practices 99 8.07 1.46 75 8.27 1.46 Enhance your knowledge and/or skills 97 8.31 1.43 84 8.26 1.67 Are adequately disseminated 93 7.76 1.57 76 7.90 2.01 Are translated enough into local language 82 7.73 1.59 77 8.12 1.66 Are adaptable to Albania's specific development challenges and 95 7.96 1.39 83 7.73 1.86 country circumstances Currently, do you professionally collaborate/work with the Yes No World Bank Group in your country? N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 100 8.30 1.39 83 8.24 1.49 development results in your country? Overall, how would you rate the technical quality of the World 103 8.46 1.14 81 8.36 1.55 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 115 The World Bank Group Albania Country Opinion Survey 2014 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the Yes No World Bank Group in your country? N Mean SD N Mean SD The World Bank Group disburses funds promptly 88 7.02 2.30 64 6.97 2.59 The World Bank Group effectively monitors and evaluates the 100 7.97 1.50 82 7.78 1.83 projects and programs it supports The World Bank Group's approvals and reviews are done in a 89 7.66 1.54 66 7.79 1.95 timely fashion The World Bank Group's "Safeguard Policy" requirements are 83 8.21 1.35 71 8.04 1.59 reasonable The World Bank Group's conditions on its lending are 83 8.05 1.36 72 7.36 2.06 reasonable* The World Bank Group takes decisions quickly in Albania 81 7.54 1.64 67 7.06 2.13 Working with the World Bank Group increases Albania’s 99 8.45 1.35 82 8.18 1.73 institutional capacity The World Bank Group ensures consistency and continuity even 90 8.47 1.22 72 8.01 1.87 when there are staff changes Where country systems are adequate, the World Bank Group 83 8.15 1.54 67 8.06 1.64 makes appropriate use of them The World Bank Group provides effective implementation 93 8.25 1.50 80 7.89 1.92 support The World Bank Group monitors misuse of funds/corruption in 79 8.34 1.38 71 8.28 1.49 its projects *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Which of the following best describes the way the World Bank Group operates in Albania? (Select only ONE response)* Percentage of Respondents Collaborators Non-collaborators The World Bank Group takes too much risk in Albania 3.2% 1.2% The World Bank Group does not take enough risk in Albania 18.3% 29.6% The World Bank Group’s approach to risk is appropriate 59.1% 38.3% Don’t know 19.4% 30.9% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally F. The Future Role of the World Bank Group in Albania Currently, do you professionally collaborate/work with the Yes No World Bank Group in your country? N Mean SD N Mean SD How significant a role do you believe the World Bank (IBRD) 103 8.78 1.29 88 8.99 1.16 SHOULD play in Albania’s development in the near future? How significant a role do you believe IFC, through its support for the private sector, SHOULD play in Albania’s development in the 92 8.46 1.49 84 8.66 1.29 near future? (1-Not a significant role at all, 10-Very significant role) 116 The World Bank Group Albania Country Opinion Survey 2014 F. The Future Role of the World Bank Group in Albania (continued) Which of the following SHOULD the World Bank Group do to make itself of greater value in Albania? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-collaborators Provide more adequate data/knowledge/statistics/figures on comparable markets/sectors 11.7% 11.5% and country economy Collaborate more effectively with Government clients 23.8% 23.6% Offer more innovative financial products 26.7% 24.2% Improve the competitiveness of its financing compared to markets 10.2% 12.1% Reach out more to groups outside of Government 19.4% 29.7% Improve the quality of its experts as related to Albania’s specific challenges 9.2% 11.0% Offer more innovative knowledge services 10.7% 11.5% Ensure greater selectivity in its work 4.9% 9.3% Increase the level of capacity development in the country* 29.1% 16.5% Reduce the complexity of obtaining World Bank Group financing 17.5% 11.0% Work faster 7.3% 7.7% Ensure greater synergy within the World Bank Group 3.9% 6.0% Transform the Doing Business report into a practical instrument to help improve business 19.9% 20.9% climate Other 1.0% 1.6% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally When considering the combination of services that the World Bank Group offers in Albania, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Albania? (Select only ONE response) Percentage of Respondents Collaborators Non-collaborators Financial services 21.0% 21.6% Knowledge products 8.0% 14.8% Convening services 5.0% 8.0% None of the above 3.0% 8.0% The combination is appropriate for Albania 61.0% 40.9% Don't know 2.0% 6.8% G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Albania? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-collaborators Local newspapers 24.4% 32.2% International newspapers 6.7% 3.9% Local radio 1.9% 6.1% International radio 2.4% 3.3% Local television 43.1% 45.6% International television* 11.0% 1.1% Periodicals 13.4% 20.6% Internet* 66.0% 51.7% Social media (e.g., Facebook, Twitter, Youtube, Flickr) 7.7% 12.8% Blogs 2.9% 5.0% Mobile phones 3.3% 10.0% Instant messaging 1.9% 0.0% Other 3.8% 2.2% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 117 The World Bank Group Albania Country Opinion Survey 2014 G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborators Non-collaborators Blogs 6.2% 11.7% Direct contact with World Bank Group* 49.0% 29.4% e-Newsletters 13.8% 12.2% Instant messaging 4.8% 6.1% World Bank Group's seminars/workshops/conferences 35.7% 30.6% World Bank Group's publications and other written materials 38.1% 42.2% Mobile phones 6.7% 13.3% Social media (e.g., Facebook, Twitter, YouTube, Flickr) 9.0% 13.9% World Bank Group’s website 29.5% 25.6% Other 1.4% 1.1% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Are you aware of the World Bank Group’s Access to Information Policy under which the WBG will now disclose any information in its possession that is not on a list of exceptions? Percentage of Respondents Collaborators Non-collaborators Yes 37.5% 28.6% No 62.5% 71.4% Have you requested information from the World Bank Group on its activities in the past year? Percentage of Respondents Collaborators Non-collaborators Yes 40.6% 42.7% No 59.4% 57.3% Were you able to obtain this information? Percentage of Respondents Collaborators Non-collaborators Yes 89.5% 90.6% No 10.5% 9.4% Do you have access to the Internet? Percentage of Respondents Collaborators Non-collaborators Yes 90.5% 88.9% No 9.5% 11.1% Do you use/have you used the World Bank Group website? Percentage of Respondents Collaborators Non-collaborators Yes 88.8% 85.4% No 11.2% 14.6% Which do you primarily use?* Percentage of Respondents Collaborators Non-collaborators The World Bank Group’s country website 49.0% 66.3% The World Bank Group’s main website 51.0% 33.7% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Which Internet connection do you use primarily when visiting a World Bank Group website?* Percentage of Respondents Collaborators Non-collaborators High speed 92.9% 77.6% Dial-up 7.1% 22.4% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 118 The World Bank Group Albania Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the Yes No World Bank Group in your country? N Mean SD N Mean SD I use/consult World Bank Group's data more often than I did a 98 7.98 1.82 84 7.59 2.36 few years ago I find the World Bank Group's websites easy to navigate 96 8.14 1.54 83 7.98 1.74 I find the information on the World Bank Group's websites useful 95 8.54 1.37 84 8.18 1.58 The World Bank Group's social media channels are valuable 62 7.37 1.86 62 7.54 2.08 sources of information about the institution When I need information from the World Bank Group I know how 97 8.37 1.74 87 7.75 2.47 to find it* The World Bank Group is responsive to my information requests 83 8.62 1.22 71 8.11 1.75 and inquiries* *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally H. Background Information Which of the following agencies of the World Bank Group do you primarily engage with in Albania? (Select ONE response) Percentage of Respondents Collaborators Non-collaborators The World Bank (IBRD) 78.0% 77.6% The International Finance Corporation (IFC) 17.0% 14.3% The Multilateral Investment Guarantee Agency (MIGA) 3.0% 0.0% Other 2.0% 8.2% Do your projects involve both the World Bank and the IFC?* Percentage of Respondents Collaborators Non-collaborators Yes 47.5% 13.0% No 52.5% 87.0% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally If yes, what was your view on the two institutions working together in Albania? (Select ONE response) Percentage of Respondents Collaborators Non-collaborators Working well together 45.8% 30.0% Collaborating but needs improvement 45.8% 60.0% In conflict 2.1% 0.0% Other 0.0% 0.0% Don’t know 6.3% 10.0% Which of the following describes most of your exposure to the World Bank Group in Albania? (Choose no more than TWO) Percentage of Respondents (Responses combined) Collaborators Non-collaborators Observer (i.e., follow in media, discuss in informal conversations, etc.)* 9.7% 41.6% Use World Bank Group reports/data 28.2% 36.1% Engage in World Bank Group related/sponsored events/activities* 40.5% 22.3% Collaborate as part of my professional duties* 59.5% 19.3% Use World Bank Group website for information, data, research, etc.* 14.4% 29.5% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 119 The World Bank Group Albania Country Opinion Survey 2014 Appendix E: Responses to Key Questions by Specializations/Sectors In instances where more than 15% of respondents come from a specific sector, additional analyses are conducted to further examine their perceptions as opposed to those from other sectors. In the case of Albania, there were 24% of respondents from the Education sector. Education Specialists vs. Others Education N=49  All Others N=153 A. General Issues facing Albania Listed below are a number of development priorities in Albania. Please identify which of the following you consider the most important development priorities in Albania? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Education All Others Social protection 7.4% 9.9% Transport 1.1% 4.3% Public sector governance/reform* 17.0% 35.6% EU integration 8.5% 10.9% Gender equity 5.3% 2.0% Domestic private sector development 10.6% 10.2% Foreign direct investment 5.3% 10.2% Water and sanitation 2.1% 4.3% Anti corruption 22.3% 37.3% Job creation/employment 22.3% 18.2% Rural development 3.2% 8.3% Financial markets 8.5% 4.0% Urban development* 10.6% 1.7% Environmental sustainability 5.3% 4.0% Equality of opportunity* 7.4% 1.3% Health 11.7% 13.2% Education 26.6% 21.1% Poverty reduction* 21.3% 9.9% Energy 4.3% 8.6% Food security 7.4% 5.6% Climate change 0.0% 1.3% Agricultural development 16.0% 12.5% Trade and exports 8.5% 4.6% Crime and violence 7.4% 4.0% Economic growth 21.3% 12.5% Law and justice* 14.9% 34.0% Regulatory framework* 8.5% 2.0% Natural resource management 5.3% 5.3% Disaster management* 3.2% 0.0% Information and communications technology 4.3% 2.3% *Significantly different between specializations 120 The World Bank Group Albania Country Opinion Survey 2014 A. General Issues facing Albania (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Albania? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Education All Others Water and sanitation 0.0% 2.0% Equality of opportunity 3.2% 2.6% Economic growth 34.4% 42.6% Climate change* 6.5% 0.3% EU integration* 17.2% 6.9% Gender equity 6.5% 2.6% Rural development* 6.5% 23.4% Urban development* 5.4% 0.7% Regulatory framework* 12.9% 1.3% Social protection 15.1% 17.5% Law and justice 7.5% 7.6% Transport 3.2% 0.7% Crime and violence 2.2% 1.3% Information and communications technology 0.0% 0.7% Anti corruption 4.3% 13.2% Domestic private sector development* 15.1% 36.3% Foreign direct investment 8.6% 13.2% Education 17.2% 14.5% Energy 8.6% 3.3% Public sector governance/reform 15.1% 19.1% Natural resource management 19.4% 9.9% Environmental sustainability 4.3% 2.0% Disaster management 1.1% 0.3% Health* 16.1% 3.6% Agricultural development 19.4% 20.8% Job creation/employment 28.0% 42.9% Financial markets 5.4% 1.3% Trade and exports 9.7% 4.3% Food security 5.4% 1.3% *Significantly different between specializations 121 The World Bank Group Albania Country Opinion Survey 2014 A. General Issues facing Albania (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Albania? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Education All Others Energy* 1.0% 15.4% Gender equity* 4.1% 0.0% Equality of opportunity 7.2% 2.0% Social protection* 11.3% 3.0% EU integration 12.4% 7.5% Climate change* 5.2% 0.7% Anti corruption 17.5% 21.0% Disaster management 2.1% 0.3% Rural development 21.6% 14.8% Foreign direct investment 26.8% 40.0% Urban development 9.3% 3.9% Water and sanitation 2.1% 0.7% Education 12.4% 7.5% Information and communications technology 3.1% 1.0% Regulatory framework 4.1% 6.6% Trade and exports 19.6% 13.4% Public sector governance/reform 13.4% 23.6% Domestic private sector development* 19.6% 43.9% Job creation/employment 17.5% 15.7% Agricultural development 14.4% 28.2% Food security 5.2% 2.0% Transport 8.2% 3.9% Natural resource management 18.6% 19.3% Environmental sustainability 3.1% 4.3% Health* 8.2% 1.0% Law and justice 17.5% 11.1% Crime and violence 4.1% 0.7% Financial markets 5.2% 5.9% *Significantly different between specializations 122 The World Bank Group Albania Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group When thinking about how the World Bank Group can have the most impact on development results in Albania, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Albania? (Choose no more than THREE) Percentage of Respondents (Responses Combined) Education All Others Social protection* 1.0% 13.0% Public sector governance/reform 19.6% 27.2% Transport 8.2% 11.3% Poverty reduction 25.8% 14.0% EU integration* 13.4% 4.7% Gender equity 7.2% 2.3% Crime and violence 6.2% 4.0% Domestic private sector development 19.6% 18.9% Rural development 7.2% 16.3% Foreign direct investment 14.4% 16.9% Water and sanitation 4.1% 3.7% Energy* 4.1% 17.3% Job creation/employment 16.5% 15.0% Financial markets 6.2% 3.7% Urban development 1.0% 1.3% Environmental sustainability 5.2% 7.6% Equality of opportunity 9.3% 6.0% Health 12.4% 13.0% Education* 28.9% 14.3% Food security 8.2% 3.3% Climate change 3.1% 1.0% Agricultural development 18.6% 20.3% Trade and exports 5.2% 3.3% Economic growth 15.5% 19.6% Law and justice 8.2% 9.6% Regulatory framework 10.3% 5.6% Natural resource management 11.3% 8.3% Anti corruption 5.2% 12.3% Information and communications technology 1.0% 2.3% Disaster management 1.0% 0.0% *Significantly different between specializations 123 The World Bank Group Albania Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Albania? (1-Not important at all, 10-Very important) Education All Others N Mean SD N Mean SD Anti corruption 49 8.39 1.68 142 8.30 2.03 Information and communications technology 47 7.53 1.78 133 7.67 1.78 Transport 45 8.11 1.58 139 7.90 1.87 Crime and violence 49 7.53 2.16 126 6.90 2.48 Law and justice 47 8.24 1.61 131 8.10 2.10 Urban development 46 8.16 1.46 135 8.19 1.70 Environmental sustainability 48 7.96 1.50 135 8.21 1.59 Regulatory framework 47 7.96 1.87 128 8.00 1.56 Poverty reduction 48 8.62 1.23 140 8.80 1.40 Gender equity 46 7.51 2.04 134 7.36 2.11 Domestic private sector development 48 8.59 1.34 136 8.57 1.62 Foreign direct investment 48 8.52 1.67 136 8.55 1.63 Water and sanitation 48 7.98 1.42 133 7.96 1.85 Trade and exports 49 8.37 1.49 125 7.86 1.81 Economic growth 49 8.82 1.30 133 8.86 1.31 Energy 48 8.17 1.59 135 8.53 1.61 Disaster management 46 7.42 1.84 129 7.16 2.06 Public sector governance/reform 48 8.61 1.37 138 8.49 1.59 Job creation/employment* 48 8.75 1.12 134 8.08 2.03 Financial markets 47 8.42 1.20 129 7.96 1.87 Equality of opportunity 48 7.95 1.65 131 7.37 2.04 Health 49 8.76 1.24 133 8.58 1.52 Rural development 48 8.24 1.36 140 8.27 1.62 EU integration* 49 8.33 1.55 126 7.29 2.46 Food security 48 8.25 1.77 130 7.65 2.34 Education 48 8.76 1.29 135 8.43 1.76 Social protection 48 8.34 1.73 135 8.15 1.72 Climate change 46 7.67 2.07 130 7.08 2.08 Agricultural development 48 8.40 1.87 139 8.64 1.59 Natural resource management 47 8.33 1.53 135 8.29 1.76 *Significantly different between specializations 124 The World Bank Group Albania Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Albania? (1-Not effective at all, 10-Very effective) Education All Others N Mean SD N Mean SD Anti corruption 40 7.84 1.94 77 7.23 2.03 Information and communications technology 41 8.00 1.52 70 7.47 1.79 Transport 41 8.10 1.37 89 7.90 1.43 Crime and violence 38 7.44 2.09 55 6.58 2.47 Law and justice 36 7.59 1.77 66 6.95 2.24 Urban development* 40 7.91 1.73 84 7.16 1.90 Environmental sustainability 38 7.59 1.90 89 7.33 1.88 Regulatory framework 42 7.71 1.61 91 7.30 1.87 Poverty reduction 41 7.67 1.88 97 7.59 1.68 Gender equity 41 7.59 2.13 81 7.30 2.07 Domestic private sector development 39 7.66 2.18 80 7.43 1.79 Foreign direct investment 40 7.80 1.61 89 7.58 1.92 Water and sanitation 38 7.41 2.08 82 7.31 1.95 Trade and exports 41 7.85 1.50 69 7.29 1.87 Economic growth 42 7.80 1.84 94 7.61 1.60 Energy 40 7.73 1.58 94 7.34 2.08 Disaster management 38 7.70 1.94 67 7.07 2.11 Public sector governance/reform 41 7.94 1.84 92 7.71 1.54 Job creation/employment 43 7.54 2.00 81 6.88 2.24 Financial markets 39 7.92 1.80 67 7.09 2.27 Equality of opportunity* 40 7.86 1.80 72 6.97 1.94 Health 41 7.72 2.04 88 7.04 1.89 Rural development 40 7.68 1.85 89 7.40 1.68 EU integration 41 7.88 1.98 73 7.08 2.21 Food security* 40 7.76 1.99 65 6.85 2.15 Education* 42 7.99 1.90 81 6.85 2.10 Social protection 41 7.68 1.60 85 7.19 1.78 Climate change* 38 7.74 1.93 72 6.76 2.22 Agricultural development 40 7.76 1.77 89 7.29 1.77 Natural resource management* 40 7.91 1.68 64 7.05 1.85 *Significantly different between specializations 125 The World Bank Group Albania Country Opinion Survey 2014 Appendix F: Responses to All Questions by Year4 FY ’10 Response Number = 198  FY ’12 Response Number = 200  FY ’14 Response Number = 203 5 A. General Issues facing Albania In general would you say that Albania is headed in ...?* Percentage of Respondents FY 2012 FY 2014 The right direction 51.1% 65.2% The wrong direction 21.8% 7.8% Not sure 27.1% 27.0% *Significantly different between FY14 and FY12 country surveys B. Overall Attitudes toward the World Bank Group FY 2010 FY 2012 FY 2014 N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank in 197 7.17 1.73 197 6.70 2.15 200 7.68 2.06 Albania?^* (1-Not familiar at all, 10-Extremely familiar) ^Significantly different between FY14 and FY10 country surveys; *Significantly different between FY14 and FY12 country surveys FY 2010 FY 2012 FY 2014 N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World 193 7.80 1.53 189 7.08 1.87 187 7.87 1.71 Bank’s effectiveness in Albania.* (1-Not effective at all, 10-Very effective) *Significantly different between FY14 and FY12 country surveys FY 2012 FY 2014 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Albania solve its most 175 7.77 1.60 171 8.70 1.31 complicated development challenges?* (1- To no degree at all, 10-To a very significant degree) *Significantly different between FY14 and FY12 country surveys To what extent do you agree with the following statements about the World Bank Group’s work in Albania? (1-Strongly disagree, 10-Strongly agree) FY 2010 FY 2012 FY 2014 N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant 192 7.59 1.57 192 7.11 2.14 200 8.07 1.81 role in development in Albania^* The World Bank Group’s work is aligned with what I 189 7.33 1.64 181 6.80 2.07 195 7.77 1.73 consider the development priorities for Albania^* The World Bank Group supports programs and 186 7.27 1.44 179 6.82 2.05 194 7.88 1.74 strategies that are realistic for Albania^* The World Bank Group treats clients and stakeholders 182 7.87 1.91 180 7.90 1.97 183 8.48 1.46 in Albania with respect^* ^Significantly different between FY14 and FY10 country surveys; *Significantly different between FY14 and FY12 country surveys 4 Only those questions that were asked in the FY ’10, FY’12, and FY ’14 country surveys, with similar response scales/options, are presented. 5 Note that in the FY’14 country survey, the number of respondents from academia/research institutes/think tanks was weighted (original N=90, Weight=0.5, Weighted N=45); therefore, the final samp le N=203 in FY’14. 126 The World Bank Group Albania Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Albania, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY 2012 FY 2014 N Mean SD N Mean SD Responsiveness* 186 7.92 1.84 182 8.40 1.47 Flexibility (in terms of the institution’s products and 174 7.05 1.89 175 7.81 1.44 services)* Flexibility (in terms of adapting to changing country 176 6.86 1.93 176 7.70 1.58 circumstances)* Being inclusive* 174 7.04 1.98 170 7.52 1.77 Openness* 187 7.17 2.29 182 8.00 1.71 Staff accessibility 168 7.71 2.24 167 7.89 1.77 Straightforwardness and honesty* 176 7.40 2.16 172 8.15 1.74 Collaboration with civil society* 161 6.89 2.14 157 7.57 1.88 Collaboration with the Government* 174 8.03 1.74 178 8.55 1.28 Collaboration with other donors and development 152 7.42 2.16 168 7.84 1.76 partners *Significantly different between FY14 and FY12 country surveys C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Albania? (1-Not effective at all, 10-Very effective) FY 2010 FY 2012 FY 2014 N Mean SD N Mean SD N Mean SD Anti corruption^* 163 6.62 2.11 156 5.25 2.42 118 7.45 2.01 Information and communications technology* 145 6.70 1.92 112 7.68 1.71 Transport* 161 6.75 2.14 130 7.97 1.41 Law and justice^* 145 6.14 2.23 147 5.47 2.20 102 7.18 2.09 Urban development^* 158 6.53 1.92 152 6.32 1.97 126 7.39 1.89 Regulatory framework* 155 7.24 1.61 141 6.81 1.91 133 7.44 1.79 Domestic private sector development^* 157 6.81 1.75 144 6.00 2.25 118 7.51 1.92 Foreign direct investment* 142 6.85 2.01 129 7.65 1.82 Water and sanitation* 150 6.23 2.18 120 7.34 1.98 Trade and exports* 132 6.15 2.07 110 7.50 1.75 Economic growth^* 170 7.15 1.49 159 6.42 2.14 137 7.67 1.67 Energy* 149 6.54 2.06 135 7.46 1.94 Disaster management* 141 6.01 2.36 105 7.30 2.06 Job creation/employment* 151 5.34 2.16 124 7.12 2.17 Financial markets* 130 5.98 2.12 107 7.41 2.13 Health^* 151 6.54 2.11 151 6.05 2.20 129 7.26 1.96 Education* 159 6.83 1.76 155 6.01 2.21 122 7.24 2.10 Social protection^* 156 6.93 1.80 149 5.84 2.39 127 7.36 1.73 Climate change^* 137 6.23 2.10 130 5.33 2.31 110 7.10 2.16 ^Significantly different between FY14 and FY10 country surveys; *Significantly different between FY14 and FY12 country surveys 127 The World Bank Group Albania Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) FY 2012 FY 2014 N Mean SD N Mean SD To what extent does the World Bank Group’s work help 192 7.13 1.92 194 7.84 1.71 to achieve development results in Albania?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY14 and FY12 country surveys To what extent do you agree with the following statements about the World Bank Group in Albania? (1-Strongly disagree, 10-Strongly agree) FY 2012 FY 2014 N Mean SD N Mean SD The World Bank Group’s financial instruments meet 179 6.59 2.09 185 7.10 1.87 the needs of Albania* The World Bank Group meets Albania’s needs for 177 6.82 2.03 182 7.52 1.80 knowledge services* *Significantly different between FY14 and FY12 country surveys D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents FY 2012 FY 2014 Weekly 9.1% 10.3% Monthly 20.8% 16.7% A few times a year 51.8% 48.8% Rarely 16.2% 21.2% Never 2.0% 3.0% In Albania, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) FY 2012 FY 2014 N Mean SD N Mean SD Are timely 183 7.32 1.94 186 7.68 1.82 Include appropriate level of stakeholder involvement 174 6.73 2.09 173 7.27 1.80 during preparation* Are relevant to Albania’s development priorities* 180 7.16 1.91 189 7.90 1.53 Are accessible (well written and easy to understand) 183 7.79 1.67 184 8.00 1.54 Are source of relevant information on global good 177 7.82 1.74 181 8.11 1.48 practices Enhance your knowledge and/or skills* 179 6.85 2.30 188 8.27 1.54 Are adequately disseminated* 167 6.90 2.09 175 7.77 1.81 Are translated enough into local language 165 7.83 1.71 163 7.88 1.66 Are adaptable to Albania's specific development 185 7.21 1.77 184 7.83 1.64 challenges and country circumstances* *Significantly different between FY14 and FY12 country surveys FY 2012 FY 2014 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities 186 7.66 1.79 190 8.23 1.45 make to development results in your country?* Overall, how would you rate the technical quality of the 181 8.09 1.58 190 8.39 1.34 World Bank Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between FY14 and FY12 country surveys 128 The World Bank Group Albania Country Opinion Survey 2014 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2010 FY 2012 FY 2014 N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds promptly* 114 7.27 2.05 163 6.29 2.43 156 6.95 2.45 The World Bank Group effectively monitors and 127 7.98 1.75 180 7.48 1.95 187 7.85 1.66 evaluates the projects and programs it supports* The World Bank Group's approvals and reviews are 164 6.99 2.10 160 7.64 1.75 done in a timely fashion* The World Bank Group's "Safeguard Policy" 162 7.19 1.95 157 8.09 1.48 requirements are reasonable* The World Bank Group's conditions on its lending are 163 7.87 1.73 158 7.28 1.94 160 7.71 1.75 reasonable* Working with the World Bank Group increases 122 8.05 1.57 184 7.60 1.97 186 8.30 1.55 Albania’s institutional capacity* The World Bank Group ensures consistency and 140 7.55 1.76 168 8.23 1.54 continuity even when there are staff changes* Where country systems are adequate, the World Bank 161 7.53 2.00 156 8.02 1.65 Group makes appropriate use of them* The World Bank Group provides effective 176 7.72 1.82 177 8.06 1.71 implementation support *Significantly different between FY14 and FY12 country surveys F. The Future Role of the World Bank Group in Albania FY 2010 FY 2012 FY 2014 N Mean SD N Mean SD N Mean SD How significant a role do you believe the World Bank SHOULD play in Albania’s development in the near 192 8.15 1.51 191 8.38 1.72 197 8.85 1.24 future?^* (1-Not a significant role at all, 10-Very significant role) ^Significantly different between FY14 and FY10 country surveys; *Significantly different between FY14 and FY12 country surveys G. Communication and Information Sharing Are you aware of the World Bank Group’s Access to Information Policy under which the WBG will now disclose any information in its possession that is not on a list of exceptions? Percentage of Respondents FY 2012 FY 2014 Yes 39.5% 33.9% No 60.5% 66.1% Have you requested information from the World Bank Group on its activities in the past year? Percentage of Respondents FY 2012 FY 2014 Yes 34.1% 41.8% No 65.9% 58.2% Were you able to obtain this information? Percentage of Respondents FY 2012 FY 2014 Yes 86.2% 90.3% No 13.8% 9.7% 129 The World Bank Group Albania Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Do you have access to the Internet?^ Percentage of Respondents FY 2010 FY 2012 FY 2014 Yes 99.5% 94.0% 89.6% No 0.5% 6.0% 10.4% ^Significantly different between FY14 and FY10 country surveys Do you use/have you used the World Bank Group website? Percentage of Respondents FY 2010 FY 2012 FY 2014 Yes 92.2% 91.0% 86.6% No 7.8% 9.0% 13.4% Which do you primarily use? Percentage of Respondents FY 2010 FY 2012 FY 2014 The World Bank Group’s country website 60.3% 62.3% 58.1% The World Bank Group’s main website 39.7% 37.7% 41.9% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) FY 2010 FY 2012 FY 2014 N Mean SD N Mean SD N Mean SD I find the World Bank Group's websites easy to 171 8.29 1.43 175 7.75 1.90 185 8.05 1.63 navigate I find the information on the World Bank Group's 176 8.51 1.38 177 8.15 1.71 185 8.34 1.52 websites useful When I need information from the World Bank Group I 179 8.44 1.58 182 7.58 2.40 191 8.03 2.19 know how to find it^ The World Bank Group is responsive to my information 169 8.37 1.51 156 7.31 2.21 159 8.33 1.57 requests and inquiries* ^Significantly different between FY14 and FY10 country surveys; *Significantly different between FY14 and FY12 country surveys H. Background Information Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents FY 2012 FY 2014 Yes 53.4% 53.6% No 46.6% 46.4% Which of the following describes most of your exposure to the World Bank Group in Albania? (Choose no more than TWO) Percentage of Respondents (Responses combined) FY 2012 FY 2014 Observer (i.e., follow in media, discuss in informal 19.7% 24.0% conversations, etc.) Use World Bank Group reports/data 41.5% 32.0% Engage in World Bank Group related/sponsored events/ 22.3% 32.5% activities* Collaborate as part of my professional duties 37.3% 41.5% Use World Bank Group website for information, data, 40.9% 21.0% research, etc.* *Significantly different between FY14 and FY12 country surveys 130 The World Bank Group Albania Country Opinion Survey 2014 Appendix G: Indicator Questions as a Function of Exposure to the World Bank Group No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Overall, please rate your impression of the World Bank’s (IBRD) 7.70 8.03 7.84 8.40 8.03 7.86 7.95 8.04 7.96 8.00 8.11 7.43 effectiveness in Albania. Overall, please rate your impression of the IFC’s effectiveness in 7.25 7.56 7.16 7.92 7.51 7.10 7.34 7.44 7.40 7.33 7.51 6.80 Albania. To what extent do you believe the WBG’s staff is well prepared to help Albania solve its most complicated development 8.71 8.73 8.63 8.92 8.62 8.88 8.67 8.75 8.72 8.67 8.87 8.03 challenges? Overall the WBG currently plays a relevant role in development in 8.10 8.06 8.09 8.17 8.08 8.16 8.04 8.24 8.03 8.21 8.20 7.73 Albania The WBG’s work is aligned with what I consider the 7.67 7.87 7.71 8.00 7.70 7.94 7.68 7.99 7.85 7.68 7.94 7.18 development priorities for Albania Responsiveness 8.60 8.30 8.31 8.74 8.34 8.60 8.30 8.67 8.61 8.16 8.50 8.11 Flexibility (in terms of the institution’s products and services) 7.88 7.83 7.70 8.21 7.87 7.76 7.76 7.97 8.08 7.47 7.89 7.59 Flexibility (in terms of adapting to changing country 7.63 7.79 7.66 7.78 7.76 7.55 7.55 7.98 7.78 7.56 7.74 7.48 circumstances) Being inclusive 7.45 7.67 7.35 7.92 7.43 7.61 7.42 7.65 7.73 7.14 7.67 6.79 Openness 7.67 8.34 8.02 8.00 7.94 8.17 7.91 8.24 8.10 7.88 8.10 7.70 Staff accessibility 7.52 8.24 7.91 7.79 7.95 7.73 7.71 8.24 7.86 7.92 7.99 7.45 Straightforwardness and honesty 8.01 8.31 8.12 8.28 8.17 8.16 8.01 8.51 8.19 8.13 8.24 7.88 Ease of access to the people at the WBG who are making 7.78 8.08 7.89 8.01 7.93 7.91 7.89 8.01 7.90 7.97 8.08 7.36 decisions important to my work Collaboration with civil society 7.60 7.57 7.59 7.35 7.46 7.68 7.48 7.64 7.66 7.30 7.54 7.48 Collaboration with the Government 8.43 8.69 8.67 8.25 8.56 8.59 8.40 8.92 8.37 8.83 8.63 8.31 Collaboration with other donors and development partners 7.91 7.91 7.92 7.84 7.75 8.27 7.86 7.99 8.01 7.75 8.07 7.29 Collaboration with the private sector 7.43 7.22 7.24 7.51 7.36 7.25 7.31 7.33 7.39 7.20 7.42 6.98 The speed in which it gets things accomplished on the ground 7.31 7.10 7.13 7.33 7.07 7.42 7.17 7.19 7.36 6.93 7.31 6.64 Being a long-term partner 8.48 8.88 8.71 8.62 8.57 8.94 8.64 8.77 8.59 8.82 8.76 8.41 To what extent does the WBG’s work help to achieve 7.75 7.97 7.75 8.18 7.89 7.77 7.74 8.11 7.99 7.68 8.09 6.91 development results in Albania? The WBG’s financial instruments meet the needs of Albania 7.13 7.09 7.04 7.40 7.27 6.83 7.06 7.28 7.17 7.07 7.35 6.30 The WBG meets Albania’s needs for knowledge services 7.34 7.68 7.42 7.68 7.51 7.43 7.35 7.77 7.66 7.22 7.63 6.93 The WBG's knowledge work and activities are adaptable to Albania's specific development challenges and country 7.73 7.96 7.80 8.16 7.77 8.11 7.89 7.88 7.96 7.78 8.02 7.36 circumstances Overall, how significant a contribution do you believe the WBG's knowledge work and activities make to development results in 8.24 8.30 8.10 8.75 8.27 8.22 8.24 8.27 8.35 8.12 8.39 7.70 your country? Overall, how would you rate the technical quality of the WBG's 8.36 8.46 8.41 8.55 8.43 8.46 8.32 8.68 8.54 8.32 8.57 7.90 knowledge work and activities? The WBG takes decisions quickly in Albania 7.06 7.54 7.18 7.68 7.32 7.27 7.23 7.44 7.33 7.28 7.42 6.85 Where country systems are adequate, the WBG makes 8.06 8.15 8.24 7.87 8.06 8.34 8.07 8.35 8.17 8.13 8.24 7.79 appropriate use of them Yellow highlight indicates significant difference between Yes and No mean. 131 The World Bank Group Albania Country Opinion Survey 2014 Appendix H: Indicator Questions by Stakeholder Groups Office of President/ Private Sector/ Independent Prime Minister/ PMU/ Consultant on Bilateral/ Multilateral Financial Sector/ Government Academia/ Research Indicator Question Minister Employee of Ministry WBG project Agency Private Bank CSO Media Institution Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the 6 7.83 1.17 33 8.03 1.36 22 8.09 2.29 9 6.11 1.17 19 7.47 1.65 20 7.65 2.16 5 7.40 1.67 7 8.14 1.35 41 8.01 1.57 25 8.36 1.58 World Bank’s (IBRD) effectiveness in Albania Overall, please rate your impression of the 4 7.25 2.50 28 7.54 1.77 15 7.53 1.77 6 5.67 1.63 17 6.65 2.40 12 7.58 1.24 5 6.80 1.92 5 6.00 2.45 37 7.57 1.89 16 7.63 1.93 IFC’s effectiveness in Albania To what extent do you believe the WBG’s staff is well prepared to help Albania solve its most 5 8.60 1.34 29 8.45 1.38 22 8.82 1.14 9 7.89 1.62 18 8.33 1.19 16 9.00 1.21 4 8.00 0.82 6 8.83 0.75 38 8.97 1.13 24 8.92 1.69 complicated development challenges? Overall the WBG currently plays a relevant role 6 8.50 0.84 35 7.94 1.47 23 8.91 1.41 9 7.22 2.64 21 7.95 2.38 21 7.95 1.94 6 8.33 1.63 7 8.00 1.53 44 8.07 1.80 28 7.82 1.85 in development in Albania The WBG’s work is aligned with what I consider the development priorities for 6 7.83 0.75 35 8.03 1.58 22 8.41 1.59 9 7.22 1.99 21 7.05 2.13 20 7.90 1.86 6 7.17 1.60 6 7.67 1.21 43 7.99 1.43 27 7.37 2.04 Albania Responsiveness 5 8.00 1.58 32 8.41 1.56 22 8.82 1.44 4 7.50 1.00 18 8.28 1.53 20 8.85 1.35 6 7.17 1.94 6 8.17 1.60 43 8.54 1.40 26 8.12 1.40 Flexibility (in terms of the institution’s products 5 7.40 1.52 31 7.87 1.31 19 8.42 1.30 5 7.00 0.71 17 7.53 1.07 19 8.00 1.60 5 7.20 1.64 5 7.40 0.55 42 8.11 1.33 27 7.33 1.90 and services) Flexibility (in terms of adapting to changing 5 8.00 0.71 31 7.52 1.36 21 8.62 1.28 6 7.67 1.03 17 7.00 1.94 19 7.95 1.58 5 6.20 1.48 5 7.60 0.89 42 8.10 1.49 25 7.04 1.77 country circumstances)* Being inclusive* 5 7.40 1.82 31 7.87 1.48 16 8.06 1.44 7 5.29 2.14 17 6.88 2.15 19 7.37 1.98 5 7.40 1.34 5 7.00 1.41 42 8.05 1.51 23 7.13 1.79 Openness 5 8.00 1.41 32 8.25 1.41 21 8.38 1.69 9 6.89 2.62 18 7.61 1.42 19 8.05 1.65 6 8.33 2.66 5 6.80 2.17 43 8.45 1.43 24 7.38 1.88 Staff accessibility 6 7.67 2.34 28 8.04 1.57 20 8.65 1.53 9 7.56 1.94 15 6.73 2.31 18 7.39 2.12 5 7.80 1.64 5 7.40 0.89 39 7.92 1.68 22 8.45 1.22 Straightforwardness and honesty* 5 8.00 1.22 32 8.63 1.13 18 7.78 2.44 7 6.29 1.98 17 7.35 2.00 18 8.89 1.28 6 7.33 1.97 6 7.67 1.51 41 8.33 1.58 22 8.45 1.74 Ease of access to the people at the WBG who 4 7.00 2.16 26 7.96 1.48 20 8.80 1.06 7 6.29 2.21 14 6.79 2.08 15 7.80 1.47 5 7.20 1.79 5 7.80 1.10 37 8.15 1.72 23 8.22 1.65 are making decisions important to my work* Collaboration with civil society 6 7.50 1.52 28 7.75 1.62 16 7.56 2.19 6 6.00 2.53 17 6.94 2.01 21 7.95 2.11 5 7.00 0.71 4 8.25 0.50 39 8.13 1.42 15 6.60 2.29 Collaboration with the Government 6 8.17 2.64 32 8.84 1.14 21 9.00 0.95 8 8.75 0.89 19 8.26 1.56 14 8.43 1.22 6 8.00 1.79 5 8.60 0.89 42 8.46 1.17 25 8.40 1.26 Collaboration with other donors and 6 8.17 0.98 32 8.25 1.32 18 8.56 1.76 9 4.67 2.06 16 7.75 1.57 13 8.08 1.26 4 7.50 1.29 5 7.60 1.14 40 8.01 1.47 25 7.60 2.16 development partners* Collaboration with the private sector* 4 5.50 2.08 25 7.44 1.61 12 7.67 1.67 2 7.50 0.71 19 6.42 2.46 11 8.18 1.17 4 5.50 1.00 4 7.50 1.29 40 7.69 1.78 20 7.25 1.71 The speed in which it gets things 5 7.20 1.92 28 7.32 1.85 18 7.78 1.70 7 5.71 1.60 15 6.47 2.17 18 7.72 2.16 4 4.75 1.71 6 5.83 2.23 39 7.78 1.39 24 6.46 2.08 accomplished on the ground* Being a long-term partner 6 8.33 1.97 31 8.94 1.39 21 8.86 2.03 7 8.43 1.40 18 8.39 1.33 17 9.06 0.83 6 9.00 1.26 5 8.40 0.89 42 8.55 1.43 27 8.33 1.49 To what extent does the WBG’s work help to 6 8.00 0.89 33 8.00 1.37 23 8.65 1.27 8 6.88 1.36 20 6.55 2.24 21 8.52 1.57 5 6.00 1.73 7 8.00 1.15 43 7.94 1.53 28 7.75 1.99 achieve development results in Albania?* The WBG’s financial instruments meet the 6 7.50 1.52 33 7.09 1.79 20 8.35 1.23 8 7.00 1.85 20 6.00 2.38 18 7.67 1.61 5 4.40 1.82 7 6.86 1.46 43 7.14 1.66 25 7.04 1.90 needs of Albania* The WBG meets Albania’s needs for 6 7.00 1.10 35 7.60 1.52 19 7.74 1.33 9 8.00 1.32 18 6.11 2.52 17 8.53 1.77 5 6.40 2.51 6 7.17 1.94 43 7.79 1.67 24 7.33 1.71 knowledge services* The WBG's knowledge work and activities are adaptable to Albania's specific development 6 7.83 1.33 33 8.12 1.47 19 8.11 1.33 8 6.88 1.73 19 6.68 2.11 18 7.83 2.07 5 6.80 1.92 7 8.29 1.11 43 8.19 1.48 26 7.88 1.37 challenges and country circumstances* Overall, how significant a contribution do you believe the WBG's knowledge work and 6 8.00 1.41 34 8.12 1.41 22 8.95 1.25 9 7.56 1.24 19 7.32 1.70 18 8.72 0.83 6 8.00 1.67 6 8.50 0.55 44 8.45 1.21 26 7.96 1.91 activities make to development results in your country?* Overall, how would you rate the technical quality of the WBG's knowledge work and 5 7.80 0.84 34 8.53 1.24 22 8.91 0.97 9 8.33 0.50 20 7.40 2.11 19 8.74 0.93 5 8.40 0.89 7 8.86 0.90 41 8.27 1.46 28 8.50 1.17 activities?* The WBG takes decisions quickly in Albania 5 7.00 2.35 27 7.52 1.74 19 7.68 2.31 7 6.43 1.90 13 6.92 1.66 14 7.00 2.29 4 6.25 1.89 6 7.33 1.37 37 7.73 1.49 21 6.86 2.03 Where country systems are adequate, the 5 8.60 1.52 29 8.24 1.15 18 8.00 2.20 7 7.14 2.41 13 7.54 1.66 13 8.62 1.39 4 7.50 1.73 6 8.33 1.21 38 8.00 1.39 23 7.87 2.10 WBG makes appropriate use of them *Significantly different between stakeholder groups 132 The World Bank Group Albania Country Opinion Survey 2014 Appendix I: Albania FY 2014 Questionnaire World Bank Group Country Survey FY14 – ALBANIA The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Albania or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Albania, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Albania. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of the Inte rnational Bank for Reconstruction and Development (IBRD), which lends to governments of middle-income and creditworthy low-income countries; the International Development Association (IDA), which provides interest- free loans and grants to governments of the poorest countries; 3) the International Finance Corporation (IFC), which is focused exclusively on the private sector to help developing countries achieve sustainable growth by financing investment, mobilizing capital in international financial markets, and providing advisory services to businesses and governments; 4) the Multilateral Investment Guarantee Agency (MIGA), which works to promote foreign direct investment into developing countries to support economic growth, reduce poverty, and improve people’s lives and fulfills this mandate by offering political risk insurance (guarantees) to investors and lenders; and 5) the International Centre for Settlement of Investment Disputes (ICSID), which provides international facilities for conciliation and arbitration of investment disputes. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know�. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING ALBANIA A1. In general would you say that Albania is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 133 The World Bank Group Albania Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Albania. Please identify which of the following you consider the most important development priorities in Albania? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 16 Health assistance) 2 Transport (e.g., roads, bridges, transportation) 17 Education Public sector governance/reform (i.e., government 3 effectiveness, public financial management, public 18 Poverty reduction expenditure, fiscal system reform) 4 EU integration 19 Energy 5 Gender equity 20 Food security 6 Domestic private sector development 21 Climate change (e.g., mitigation, adaptation) 7 Foreign direct investment 22 Agricultural development 8 Water and sanitation 23 Trade and exports 9 Anti corruption 24 Crime and violence 10 Job creation/employment 25 Economic growth 11 Rural development 26 Law and justice (e.g., judicial system) 12 Financial markets 27 Regulatory framework 13 Urban development 28 Natural resource management (e.g., oil, gas, mining) 14 Environmental sustainability 29 Disaster management 15 Equality of opportunity (i.e., equity) 30 Information and communications technology A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Albania? (Choose no more than THREE) 1 Water and sanitation 16 Domestic private sector development 2 Equality of opportunity (i.e., equity) 17 Foreign direct investment 3 Economic growth 18 Education 4 Climate change (e.g., mitigation, adaptation) 19 Energy Public sector governance/reform (i.e., government 5 EU integration 20 effectiveness, public financial management, public expenditure, fiscal system reform) 6 Gender equity 21 Natural resource management (e.g., oil, gas, mining) 7 Rural development 22 Environmental sustainability 8 Urban development 23 Disaster management 9 Regulatory framework 24 Health Social protection (e.g., pensions, targeted social 10 25 Agricultural development assistance) 11 Law and justice (e.g., judicial system) 26 Job creation/employment 12 Transport (e.g., roads, bridges, transportation) 27 Financial markets 13 Crime and violence 28 Trade and exports 14 Information and communications technology 29 Food security 15 Anti corruption 134 The World Bank Group Albania Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Albania? (Choose no more than THREE) 1 Energy 15 Regulatory framework 2 Gender equity 16 Trade and exports Public sector governance/reform (i.e., government 3 Equality of opportunity (i.e., equity) 17 effectiveness, public financial management, public expenditure, fiscal system reform) Social protection (e.g., pensions, targeted social 4 18 Domestic private sector development assistance) 5 EU integration 19 Job creation/employment 6 Climate change (e.g., mitigation, adaptation) 20 Agricultural development 7 Anti corruption 21 Food security 8 Disaster management 22 Transport (e.g., roads, bridges, transportation) 9 Rural development 23 Natural resource management (e.g., oil, gas, mining) 10 Foreign direct investment 24 Environmental sustainability 11 Urban development 25 Health 12 Water and sanitation 26 Law and justice (e.g., judicial system) 13 Education 27 Crime and violence 14 Information and communications technology 28 Financial markets A5. The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Albania? (Choose no more than TWO) 1 Better employment opportunities for young people 2 Better employment opportunities for women 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Better governance (incl. anti corruption) 6 Greater access to health and nutrition for citizens 7 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 8 A growing middle class 9 Better opportunity for the poor who live in rural areas 10 Better opportunity for the poor who live in urban areas 11 Consistent economic growth 12 More reliable social safety net 13 Greater equity of fiscal policy 14 Education and training that better ensure job opportunity 15 Better quality public services 16 Other (please specify):_____________________________________ 135 The World Bank Group Albania Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. There are several institutions in the World Bank Group that work in developing countries around the world. How familiar are you with their work in Albania? 1 - Not familiar at all Extremely familiar - 10 1 The World Bank (IBRD) 1 2 3 4 5 6 7 8 9 10 2 International Finance Corporation (IFC) 1 2 3 4 5 6 7 8 9 10 B2. Overall, please rate your impression of the World Bank Group member organization’s effectiveness in Albania. Don't 1 - Not effective at all Very effective - 10 know 1 The World Bank (IBRD) 1 2 3 4 5 6 7 8 9 10 2 International Finance Corporation (IFC) 1 2 3 4 5 6 7 8 9 10 B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Albania solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree B4. When thinking about how the World Bank Group can have the most impact on development results in Albania, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Albania? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 16 Environmental sustainability assistance) Public sector governance/reform (i.e., government 2 effectiveness, public financial management, public 17 Equality of opportunity (i.e., equity) expenditure, fiscal system reform) 3 Transport (e.g., roads, bridges, transportation) 18 Health 4 Poverty reduction 19 Education 5 EU integration 20 Food security 6 Gender equity 21 Climate change (e.g., mitigation, adaptation) 7 Crime and violence 22 Agricultural development 8 Domestic private sector development 23 Trade and exports 9 Rural development 24 Economic growth 10 Foreign direct investment 25 Law and justice (e.g., judicial system) 11 Water and sanitation 26 Regulatory framework 12 Energy 27 Natural resource management (e.g., oil, gas, mining) 13 Job creation/employment 28 Anti corruption 14 Financial markets 29 Information and communications technology 15 Urban development 30 Disaster management 136 The World Bank Group Albania Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Albania? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Convening/facilitating 2 Data 3 Policy and economic advice 4 Studies/analyses 5 Financial resources Capacity development (e.g., institutional development, 6 training for staff at state institutions) 7 Technical assistance 8 Mobilizing third party financial resources 9 Donor coordination 10 Linkage to non-Bank expertise (knowledge exchange) 11 Other (please specify): ________________________ How effectively do the World Bank Group’s activities below support Albania’s efforts to achieve development results? Not effective Very Don't at all effective know B6 Convening/facilitating 1 2 3 4 5 6 7 8 9 10 B7 Data 1 2 3 4 5 6 7 8 9 10 B8 Policy and economic advice 1 2 3 4 5 6 7 8 9 10 B9 Studies/analyses 1 2 3 4 5 6 7 8 9 10 B10 Financial resources 1 2 3 4 5 6 7 8 9 10 B11 Technical assistance 1 2 3 4 5 6 7 8 9 10 B12 Mobilizing third party financial resources 1 2 3 4 5 6 7 8 9 10 B13 Donor coordination 1 2 3 4 5 6 7 8 9 10 Linkage to non-Bank expertise (knowledge B14 1 2 3 4 5 6 7 8 9 10 exchange) The World Bank Group can provide capacity building support in a number of ways in Albania. To which degree would Albania benefit, if capacity building were to support...? To no To a very Don't degree significant know at all degree Groups outside of government (e.g., civil society, B15 media) to help them more effectively engage and 1 2 3 4 5 6 7 8 9 10 participate in development efforts The public sector, related to implementation of B16 1 2 3 4 5 6 7 8 9 10 specific development projects on the ground The public sector, related to strengthening B17 1 2 3 4 5 6 7 8 9 10 institutions The private sector, related to institutional and B18 1 2 3 4 5 6 7 8 9 10 policy change 137 The World Bank Group Albania Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Albania? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not effective Very Don't at all effective know Project implementation (or other organizational B19 1 2 3 4 5 6 7 8 9 10 strengthening) Citizen engagement (incorporating citizens' voices B20 1 2 3 4 5 6 7 8 9 10 into development) Policy advice/design (for clarity and better B21 1 2 3 4 5 6 7 8 9 10 incentives to achieve development goals) When thinking about how to improve capacity building in Albania to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not important Very Don't at all important know Project implementation (or other organizational B22 1 2 3 4 5 6 7 8 9 10 strengthening) Citizen engagement (incorporating citizens' voices B23 1 2 3 4 5 6 7 8 9 10 into development) Policy advice/design (for clarity and better B24 1 2 3 4 5 6 7 8 9 10 incentives to achieve development goals) B25. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Albania? (Choose no more than TWO) 1 Staff too inaccessible 2 Not exploring alternative policy options 3 Not adequately sensitive to political/social realities in Albania 4 Not enough public disclosure of its work 5 Arrogant in its approach 6 Not aligned with country priorities 7 The credibility of its knowledge/data 8 World Bank Group’s processes too complex 9 Not willing to honestly criticize policies and reform efforts in the country 10 Too influenced by developed countries 11 Imposing technocratic solutions without regard to political realities 12 World Bank Group’s processes too slow 13 Too bureaucratic in its operational policies and procedures 14 Not aligned with other donors’ work 15 Not collaborating enough with non-state actors (i.e., civil society) 16 Not client focused 17 Other (please specify): __________________________________________________ 18 Don’t know 138 The World Bank Group Albania Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B26. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Albania? (Choose no more than TWO) 1 Capacity development (e.g., institutional development, training for staff at state institutions) 2 Policy based lending / budget support to the Government 3 Knowledge products/services (analytical work, studies, surveys, etc.) 4 Investment lending (financing specific projects) 5 Technical assistance (advice, best practice, international experience, etc.) 6 Trust Fund management (managing funds of development partners) 7 Other (please specify): __________________________________________________ 8 Don’t know B27. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) 1 Academia/think tanks/research institutes 2 Donor community 3 Media 4 NGOs 5 Local Government 6 Private sector 7 Parliament 8 Community Based Organizations (CBOs) 9 Beneficiaries 10 Foundations 11 Other (please specify): __________________________ 12 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Albania? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B28 1 2 3 4 5 6 7 8 9 10 relevant role in development in Albania The World Bank Group’s work is aligned with what I B29 1 2 3 4 5 6 7 8 9 10 consider the development priorities for Albania The World Bank Group supports programs and B30 1 2 3 4 5 6 7 8 9 10 strategies that are realistic for Albania The World Bank Group treats clients and B31 1 2 3 4 5 6 7 8 9 10 stakeholders in Albania with respect 139 The World Bank Group Albania Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Albania, in terms of each of the following? To no To a very Don't degree at significant know all degree B32 Responsiveness 1 2 3 4 5 6 7 8 9 10 Flexibility (in terms of the institution’s products and B33 1 2 3 4 5 6 7 8 9 10 services) Flexibility (in terms of adapting to changing country B34 1 2 3 4 5 6 7 8 9 10 circumstances) B35 Being inclusive 1 2 3 4 5 6 7 8 9 10 B36 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10 B37 Staff accessibility 1 2 3 4 5 6 7 8 9 10 B38 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10 Ease of access to the people at the World Bank B39 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10 work B40 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10 B41 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10 Collaboration with other donors and development B42 1 2 3 4 5 6 7 8 9 10 partners B43 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10 The speed in which it gets things accomplished on B44 1 2 3 4 5 6 7 8 9 10 the ground B45 Being a long-term partner 1 2 3 4 5 6 7 8 9 10 B46. To be a more effective development partner in Albania, do you believe that the World Bank Group should have… ? (Select only ONE response) The current level of local presence is More local presence Less local presence Don't know adequate B47. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank Group does not do adequate follow through/follow-up 2 There is not an adequate level of citizen/civil society participation 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 Poor donor coordination 6 The World Bank Group works too slowly 7 The Government works inefficiently 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Other (please specify): ________________________________________ 140 The World Bank Group Albania Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Albania? Not important Very Don't at all important know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10 2 Information and communications technology 1 2 3 4 5 6 7 8 9 10 3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10 4 Crime and violence 1 2 3 4 5 6 7 8 9 10 5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10 6 Urban development 1 2 3 4 5 6 7 8 9 10 7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10 8 Regulatory framework 1 2 3 4 5 6 7 8 9 10 9 Poverty reduction 1 2 3 4 5 6 7 8 9 10 10 Gender equity 1 2 3 4 5 6 7 8 9 10 11 Domestic private sector development 1 2 3 4 5 6 7 8 9 10 12 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 13 Water and sanitation 1 2 3 4 5 6 7 8 9 10 14 Trade and exports 1 2 3 4 5 6 7 8 9 10 15 Economic growth 1 2 3 4 5 6 7 8 9 10 16 Energy 1 2 3 4 5 6 7 8 9 10 17 Disaster management 1 2 3 4 5 6 7 8 9 10 Public sector governance/ reform (i.e., government 18 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) 19 Job creation/employment 1 2 3 4 5 6 7 8 9 10 20 Financial markets 1 2 3 4 5 6 7 8 9 10 21 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10 22 Health 1 2 3 4 5 6 7 8 9 10 23 Rural development 1 2 3 4 5 6 7 8 9 10 24 EU integration 1 2 3 4 5 6 7 8 9 10 25 Food security 1 2 3 4 5 6 7 8 9 10 26 Education 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social 27 1 2 3 4 5 6 7 8 9 10 assistance) 28 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10 29 Agricultural development 1 2 3 4 5 6 7 8 9 10 30 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10 141 The World Bank Group Albania Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Albania? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know�) Not effective Very Don't at all effective know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10 2 Information and communications technology 1 2 3 4 5 6 7 8 9 10 3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10 4 Crime and violence 1 2 3 4 5 6 7 8 9 10 5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10 6 Urban development 1 2 3 4 5 6 7 8 9 10 7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10 8 Regulatory framework 1 2 3 4 5 6 7 8 9 10 9 Poverty reduction 1 2 3 4 5 6 7 8 9 10 10 Gender equity 1 2 3 4 5 6 7 8 9 10 11 Domestic private sector development 1 2 3 4 5 6 7 8 9 10 12 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 13 Water and sanitation 1 2 3 4 5 6 7 8 9 10 14 Trade and exports 1 2 3 4 5 6 7 8 9 10 15 Economic growth 1 2 3 4 5 6 7 8 9 10 16 Energy 1 2 3 4 5 6 7 8 9 10 17 Disaster management 1 2 3 4 5 6 7 8 9 10 Public sector governance/ reform (i.e., government 18 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) 19 Job creation/employment 1 2 3 4 5 6 7 8 9 10 20 Financial markets 1 2 3 4 5 6 7 8 9 10 21 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10 22 Health 1 2 3 4 5 6 7 8 9 10 23 Rural development 1 2 3 4 5 6 7 8 9 10 24 EU integration 1 2 3 4 5 6 7 8 9 10 25 Food security 1 2 3 4 5 6 7 8 9 10 26 Education 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social 27 1 2 3 4 5 6 7 8 9 10 assistance) 28 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10 29 Agricultural development 1 2 3 4 5 6 7 8 9 10 30 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10 142 The World Bank Group Albania Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. Where are the World Bank Group’s decisions made primarily that support the program in Albania? (Select only ONE response) 1 At the Headquarters (in Washington D.C.) 2 In the country 3 Don’t know C4. To what extent does the World Bank Group’s work help to achieve development results in Albania? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Albania? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C5 1 2 3 4 5 6 7 8 9 10 Loan, Trust Funds, Program 4 Result, etc.) meet the needs of Albania The World Bank Group meets Albania’s needs C6 for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10 analysis, data, technical assistance) C7. To what extent do you believe the World Bank Group measures and corrects its work in real time in Albania? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 143 The World Bank Group Albania Country Opinion Survey 2014 SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Albania, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10 Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10 involvement during preparation Are relevant to Albania’s development D4 1 2 3 4 5 6 7 8 9 10 priorities D5 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10 Are accessible (well written and easy to D6 1 2 3 4 5 6 7 8 9 10 understand) Are source of relevant information on global D7 1 2 3 4 5 6 7 8 9 10 good practices D8 Enhance your knowledge and/or skills 1 2 3 4 5 6 7 8 9 10 D9 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10 D10 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10 Are adaptable to Albania’s specific D11 development challenges and country 1 2 3 4 5 6 7 8 9 10 circumstances D12. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10 Not significant at all Very significant Don't know D13. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10 Very low Very high technical Don't know technical quality quality 144 The World Bank Group Albania Country Opinion Survey 2014 SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10 promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10 supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10 reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy� E4 1 2 3 4 5 6 7 8 9 10 requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10 lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10 in Albania Working with the World Bank Group E7 1 2 3 4 5 6 7 8 9 10 increases Albania’s institutional capacity The World Bank Group ensures consistency E8 and continuity even when there are staff 1 2 3 4 5 6 7 8 9 10 changes Where country systems (e.g., procurement, financial management, etc.) are adequate, E9 1 2 3 4 5 6 7 8 9 10 the World Bank Group makes appropriate use of them The World Bank Group provides effective E10 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10 projects) The World Bank Group monitors misuse of E11 1 2 3 4 5 6 7 8 9 10 funds / corruption in its projects E12. Which of the following best describes the way the World Bank Group operates in Albania? (Select only ONE response) 1 The World Bank Group takes too much risk in Albania 2 The World Bank Group does not take enough risk in Albania 3 The World Bank Group’s approach to risk is appropriate 4 Don’t know 5 Prefer not to answer 145 The World Bank Group Albania Country Opinion Survey 2014 SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN ALBANIA F1. How significant a role do you believe the World Bank (IBRD) SHOULD play in Albania’s development in the near future? 1 2 3 4 5 6 7 8 9 10 Not a significant Very significant Don't know role at all role F2. How significant a role do you believe IFC, through its support for the private sector, SHOULD play in Albania’s development in the near future? 1 2 3 4 5 6 7 8 9 10 Not a significant Very significant Don't know role at all role F3. Which of the following SHOULD the World Bank Group do to make itself of greater value in Albania? (Choose no more than TWO) Provide more adequate data/knowledge/statistics/figures on comparable markets/sectors and country 1 economy 2 Collaborate more effectively with Government clients (e.g., national, state, local) 3 Offer more innovative financial products 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Improve the quality of its experts as related to Albania’s specific challenges 7 Offer more innovative knowledge services 8 Ensure greater selectivity in its work 9 Increase the level of capacity development in the country 10 Reduce the complexity of obtaining World Bank Group financing 11 Work faster 12 Ensure greater synergy within the World Bank Group (IBRD, IFC, and MIGA) 13 Transform the Doing Business report into a practical instrument to help improve business climate 14 Other (please specify): ______________________________________________ F4. When considering the combination of services that the World Bank Group offers in Albania, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Albania? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Albania 6 Don’t know 146 The World Bank Group Albania Country Opinion Survey 2014 SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Albania? (Choose no more than TWO) 1 Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Periodicals 8 Internet 9 Social media (e.g., Facebook, Twitter, YouTube, Flickr) 10 Blogs 11 Mobile phones 12 Instant messaging 13 Other (please specify): ______________________________________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) 1 Blogs 2 Direct contact with World Bank Group (i.e., face to face meetings/discussions) 3 e-Newsletters 4 Instant messaging 5 World Bank Group’s seminars/workshops/conferences 6 World Bank Group’s publications and other written materials 7 Mobile phones 8 Social media (e.g., Facebook, Twitter, YouTube, Flickr) 9 World Bank Group’s website 10 Other (please specify): ______________________________________________ Are you aware of the World Bank Group’s Access to Information Policy under which the WBG G3 Yes No will now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank Group on its activities in the past year? G4 Yes No (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank Group website? Yes No 147 The World Bank Group Albania Country Opinion Survey 2014 SECTION G: COMMUNICATION AND INFORMATION SHARING G8. Which do you primarily use? (Select only ONE response) 1 The World Bank Group’s country website (www.worldbank.org/albania) 2 The World Bank Group’s main website (www.worldbank.org) G9. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed 2 Dial-up Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I use/consult World Bank Group’s data more often than G10 1 2 3 4 5 6 7 8 9 10 I did a few years ago I find the World Bank Group’s websites easy to G11 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10 Group website) I find the information on the World Bank Group’s G12 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10 Bank Group website) The World Bank Group’s social media channels (e.g., G13 Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10 sources of information about the institution When I need information from the World Bank Group I G14 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10 them, etc.) The World Bank Group is responsive to my information G15 1 2 3 4 5 6 7 8 9 10 requests and inquiries PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 148 The World Bank Group Albania Country Opinion Survey 2014 SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 2 Office of Minister 3 Office of Parliamentarian 4 Employee of a Ministry, Ministerial Department or Implementation Agency 5 Consultant/Contractor working on World Bank Group supported project/program 6 Project Management Unit (PMU) overseeing implementation of project 7 Local Government Office or Staff 8 Bilateral Agency 9 Multilateral Agency 10 Private Sector Organization 11 Private Foundation 12 Financial Sector/Private Bank 13 NGO 14 Community Based Organization 15 Media (Press, Radio, TV, Web, etc.) 16 Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 17 Trade Union 18 Academia/Research Institute/Think Tank 19 Judiciary Branch 20 Other (please specify): ________________________ H2. Please identify the primary specialization of your work. (Select only ONE response) Natural resource management / environmental 1 Agriculture/ rural development / food security 11 sustainability Private sector development / foreign direct 2 Climate change / disaster management 12 investment Public sector governance / public financial 3 Education 13 management / anti corruption 4 Energy 14 Social protection 5 Financial markets / banking 15 Transport 6 Gender equity / equality of opportunity 16 Urban development Health / communicable/non-communicable 7 17 Water and sanitation diseases 8 Information and communications technology 18 Generalist 9 Job creation/employment 19 Other (please specify): _________________________ 10 Law and justice / regulatory framework 149 The World Bank Group Albania Country Opinion Survey 2014 SECTION H: BACKGROUND INFORMATION H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you primarily engage with in Albania? (Select only ONE response) 1 The World Bank (IBRD) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify): _________________________ H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view on the two institutions working together in Albania? (Select only ONE response) 1 Working well together 2 Collaborating but needs improvement 3 In conflict 4 Other (please specify): _________________________ 5 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Albania? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. Which best represents your geographic location? 1 Tirana and Durres 2 North Albania 3 Central Albania 4 South Albania Thank you for completing the survey! 150