World Bank Group Country Opinion Survey 2017: Burundi FY2017 Burundi Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 August 2017 World Bank Group Country Opinion Survey 2017: Burundi Acknowledgements The Burundi Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG), led by Sharon Felzer (Senior Communications Officer, Head of PORG). Jing Guo, Svetlana Markova, and Jessica Cameron oversaw design, reporting, and analysis. Calita Woods, Dania Mendoza, and Noreen Wambui provided data support. PORG acknowledges the significant contribution from Burundi country team and Institut de Développement Economique "IDEC", a local independent fielding agency. In particular, PORG is grateful for the support from Nestor Coffi (Country Manager) and Innocent Nsabimana (Communications Consultant) who provided guidance on the survey related activities from Bujumbura, Burundi. 1 World Bank Group Country Opinion Survey 2017: Burundi Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 V. General Issues Facing Burundi .....................................................8 VI. Overall Attitudes toward the World Bank Group .......................14 VII. Sectoral Effectiveness................................................................22 VIII. How the World Bank Group Operates .......................................25 IX. World Bank Group’s Knowledge and Instruments .....................32 X. The Future Role of the World Bank Group in Burundi ...............36 XI. Communication and Outreach ..................................................42 XII. Appendices ................................................................................47 2 World Bank Group Country Opinion Survey 2017: Burundi I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Burundi perceive the WBG. The survey explored: ▪ General Issues Facing Burundi ▪ Overall Attitudes toward the World Bank Group ▪ World Bank Group’s Effectiveness and Results ▪ The World Bank Group’s Knowledge Work and Activities ▪ Working with the World Bank Group ▪ The Future Role of the World Bank Group in Burundi ▪ Communication and Information Sharing ▪ Background Information II. Methodology From May to June 2017, 374 stakeholders of the WBG in Burundi were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the Office of the President, Prime Minister; office of a minister; office of a parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/ contractors working on WBG-supported projects/programs; local governments; bilateral/ multilateral agencies; private sector organizations; private foundations; the financial sector/ private banks; NGOs/community based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 218 stakeholders participated in the survey (58% response rate). Respondents either received the questionnaires via courier and returned it accordingly, or completed the questionnaire with an independent fielding consultant. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’15 (response rate was 67%, N=209). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’15 COS report and the non- weighted data presented in appendices A, B, C, D, and F. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix E (page 102). 3 World Bank Group Country Opinion Survey 2017: Burundi III. Demographics of the Sample Current Position ▪ For further analyses, respondents from the Office of the President/Prime Minister and the office of a minister were combined. Respondents from NGOs/community based organizations, trade unions, and faith-based groups were combined in the “CSO” category; and the small number of respondents from the office of parliamentarian, independent government institutions, and respondents from other organizations were included in the “Other” category. There were no respondents from private foundations, financial sector/private banks, youth groups, and the judiciary branch. Percentage of Respondents (N=201) Employee of a Ministry, Ministerial Department or Implementation Agency 21% Media 10% PMU/Consultant/Contractor working on World Bank Group supported project 9% NGO/Community Based Organization 9% Office of Minister 8% Private Sector Organization 8% Local Government Office or Staff 7% Bilateral/Multilateral Agency 6% Academia/Research Institute/Think Tank 5% Other 5% Office of the President, Prime Minister 4% Independent Government Institution 2% Office of Parliamentarian 1% Trade Union 1% Faith-Based Group <1% “Which of the following best describes your current position?” (Respondents chose from a list.) 4 World Bank Group Country Opinion Survey 2017: Burundi III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=199) Governance 15% Education 14% Agriculture 14% Other 13% Health, nutrition, and population 11% Generalist (specialized in multiple sectors) 8% Finance and markets 7% Macroeconomics and fiscal management 4% Trade and competitiveness 3% Transport and ICT 3% Urban, rural, and social development 3% Gender 2% Environment and natural resources 2% Poverty 2% Social protection and labor 1% Energy and extractives 1% Water 1% “Please identify the primary specialization of your work.” (Respondents chose from a list.) 5 World Bank Group Country Opinion Survey 2017: Burundi III. Demographics of the Sample (continued) Geographic Locations ▪ Geographic location comparisons can be found in Appendix C (page 92). Percentage of Respondents (N=194) Center, 17% East, 10% South, 14% West, 43% North, 15% "Which best represents your geographic location?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) Exposure to Agencies within the World Bank Group Percentage of Respondents (N=151) Other, 27% The International Finance Corporation (IFC), 3% The World Bank (IDA), 70% "Which of the following agencies of the World Bank Group do you primarily engage with in Burundi?" (Respondents chose from a list.) 6 World Bank Group Country Opinion Survey 2017: Burundi III. Demographics of the Sample (continued) Familiarity with the World Bank Group ▪ Year comparison: Respondents in this year’s Country Survey had significantly lower levels of familiarity with the WBG than respondents in the FY’15 Country Survey (weighted mean in FY’17 = 5.7; weighted mean in FY’15 = 6.3)1. ▪ Stakeholder groups: Respondents from the PMU and consultants working on WBG projects were significantly more familiar with the WBG than other stakeholder groups. ▪ Respondents’ levels of familiarity with the WBG were significantly, strongly correlated with their ratings of the WBG’s overall effectiveness in Burundi, and significantly, moderately correlated with the extent to which the WBG plays a relevant role in development in Burundi, and the extent to which the WBG contributes to the country’s development results. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.9 PMU/ Consultant/ Contractor 7.6 Office of the President/ Prime Minister/ 6.7 Minister Other 6.5 Employee of a Ministry 6.1 Academia/ Research Institute/ Think Tank 5.5 Local Government 5.2 CSO 5.1 Media 5.0 Bilateral/ Multilateral Agency 4.8 Private Sector/ Financial Sector/ Private Bank 4.5 "How familiar are you with the work of the World Bank Group in Burundi?" (1 - "Not familiar at all", 10 - "Extremely familiar") 1 Please refer to Appendix E (page 98) for more details on weighting. The means in the chart were calculated based on un-weighted data. 7 World Bank Group Country Opinion Survey 2017: Burundi IV. General Issues Facing Burundi Headed in the Right Direction2 ▪ Year comparison: This year’s respondents and the respondents in the FY’15 had statistically similar views about the direction in which Burundi is headed. ▪ Stakeholder groups: In this year’s Country Survey, respondents from the Office of the President/Prime Minister/Minister and local governments were significantly more likely to indicate that Burundi is headed in the right direction, while respondents from CSOs and bilateral/multilateral agencies were significantly less positive about the prospect of Burundi. Percentage of Respondents (FY 2017 N=168; FY 2015 N=173) 63% The right direction 57% 24% The wrong direction 22% 13% FY 2017 Not sure 21% FY 2015 "In general, would you say that Burundi is headed in ...?" (Respondents chose from a list.) 2 Percentages presented in the chart were calculated based on weighted data from FY’17 and FY’15. 8 World Bank Group Country Opinion Survey 2017: Burundi IV. General Issues Facing Burundi (continued) Development Priority ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the most important development priorities in Burundi were “governance” (31%), “food security” (31%), and “energy” (30%). Percentage of Respondents (N=212) Agriculture and rural development 43% Education (including vocational training) 38% Energy 33% Public sector governance/reform 27% Security/stabilization/reconstruction 21% Food security 18% Health 16% Poverty reduction 16% Job creation/employment 16% Economic growth 11% Private sector development 10% Anti corruption 9% Social protection (e.g., pensions, targeted social assistance) 8% Social cohesion 5% Demographic transition 5% Climate change (e.g., mitigation, adaptation) 4% Crime and violence 3% Disaster risk management 3% Global/regional integration 3% Information and communications technology 2% "Listed below are a number of development priorities in Burundi. Please identify which of the following you consider the most important development priorities in Burundi. (Choose no more than THREE)" (Respondents chose from a list. Responses combined. Top 20 of 34 response options shown.) 9 World Bank Group Country Opinion Survey 2017: Burundi IV. General Issues Facing Burundi (continued) What Would Contribute Most to Reducing Poverty ▪ Year comparison: In the previous FY’15 Country Survey, respondents indicated that the greatest contributors to poverty reduction in Burundi were “economic growth” (38%), “rural development” (26%), “agricultural development” (26%) and “private sector development” (25%). Percentage of Respondents (N=217) Agriculture and rural development 53% Economic growth 40% Job creation/employment 39% Energy 32% Private sector development 18% Education (including vocational training) 16% Public sector governance/reform 15% Anti corruption 14% Security/stabilization/reconstruction 13% Food security 11% Local governance and institutions 8% Health 7% Trade and exports 6% Social protection 6% Natural resource management 4% Equality of opportunity (i.e., social inclusion) 4% Climate change (e.g., mitigation, adaptation) 2% Transport (e.g., roads, bridges, transportation) 2% Information and communications technology 2% Demographic transition 2% "Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Burundi? (Choose no more than THREE)" (Respondents chose from a list. Responses combined. Top 20 of 33 response options shown.) 10 World Bank Group Country Opinion Survey 2017: Burundi IV. General Issues Facing Burundi (continued) Factors Contributing to “Shared Prosperity” ▪ Year comparison: In the previous FY’15 Country Survey, respondents indicated that shared prosperity can be best achieved through “consistent economic growth” (35%), “better employment opportunities for young people” (32%), and “greater access to micro-finance for the poor” (25%). Percentage of Respondents (N=207) Education and training that better ensure job 31% opportunity Better entrepreneurial opportunities (i.e., to start 30% small and medium sized businesses) Consistent economic growth 29% Greater access to micro-finance for the poor 24% Greater access to health and nutrition for citizens 22% Better employment opportunities for young people 16% Better opportunity for the poor who live in rural areas 15% A growing middle class 12% Better quality public services 7% More reliable social safety net 5% Better employment opportunities for women 3% Greater voice and participation for citizens to help 2% ensure greater accountability Better opportunity for the poor who live in urban 2% areas Other 2% Less gender based violence 1% "The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Burundi? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 11 World Bank Group Country Opinion Survey 2017: Burundi IV. General Issues Facing Burundi (continued) Gap between the Rich and the Poor Percentage of Respondents (N=216) Not a problem at all, 4% Don't know, 1% A small problem, 14% A moderately big A very big problem, problem, 26% 56% "Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Burundi?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) Global Climate Change Percentage of Respondents (N=218) Not too serious Not a problem, 1% problem, 1% A somewhat serious problem, 8% A very serious problem, 90% "In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem?" (Respondents chose from a list. ) 12 World Bank Group Country Opinion Survey 2017: Burundi IV. General Issues Facing Burundi (continued) Early Childhood Development Percentage of Respondents (N=218) Not an important development priority, 1% A moderately important development priority, 9% A very important development priority, 90% "In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in Burundi?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 13 World Bank Group Country Opinion Survey 2017: Burundi V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts ▪ Year comparison: Respondents in the previous FY’15 Country Survey most often attributed failed or slow World Bank Group assisted reform efforts to “inadequate funding” (38%), “political pressures and obstacles” (35%), and “inadequate level of citizen/civil society participation” (34%). Percentage of Respondents (N=205) Political pressures and obstacles 51% Reforms are not well thought out in light of 47% country challenges Ongoing conflict and instability 28% Inadequate funding 24% The World Bank Group is not sensitive enough to 23% political/social realities on the ground There is not an adequate level of citizen/civil 21% society participation Poor coordination within the Government 18% The World Bank Group works too slowly 13% Poor donor coordination 10% The Government works inefficiently 10% The World Bank Group does not do adequate 8% follow through/follow-up Lack of/inadequate levels of capacity in 8% Government Other 5% Poor coordination within the World Bank Group 1% "When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 14 World Bank Group Country Opinion Survey 2017: Burundi V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness3 (Indicator Question) Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 FY 2017 7.0 All respondents FY 2015 6.9 "Overall, please rate your impression of the World Bank Group's effectiveness in Burundi." (1 - "Not effective at all", 10 - "Very effective") Achieving Development Results (Indicator Question) Mean Rating 1 2 3 4 5 6 7 8 9 10 6.8 FY 2017 All respondents FY 2015 7.0 "To what extent does the World Bank Group’s work help to achieve development results in Burundi?" (1-"To no degree at all", 10-"To a very significant degree") Building/Strengthening Existing Country Systems (Indicator Question) Mean Rating 1 2 3 4 5 6 7 8 9 10 6.7 FY 2017 All respondents 7.1 FY 2015 "To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in Burundi?" (1-"To no degree at all", 10-"To a very significant degree") 3 Means presented in the charts on this page were calculated based on weighted data. 15 World Bank Group Country Opinion Survey 2017: Burundi V. Overall Attitudes toward the World Bank Group (continued) WBG Staff Preparedness4 Mean Rating 1 2 3 4 5 6 7 8 9 10 7.2 FY 2017 All Respondents 7.5 FY 2015 "To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Burundi solve its most complicated development challenges?" (1-"To no degree at all", 10-"To a very significant degree") WBG Staffing in Burundi Mean Rating 1 2 3 4 5 6 7 8 9 10 5.3 FY 2017 All Respondents FY 2015 5.4 "To what extent do you believe the World Bank Group is adequately staffed in Burundi?" (1-"To no degree at all", 10-"To a very significant degree") 4 Means presented in the two charts were calculated based on weighted data. 16 World Bank Group Country Opinion Survey 2017: Burundi V. Overall Attitudes toward the World Bank Group (continued) The World Bank Group Partnering with the Right People on the Ground Percentage of Respondents (N=213) Rarely, 5% Prefer not to answer, 9% Sometimes, 26% Don't know, 29% Nearly always, 31% “To what extent does the World Bank Group partner with the right people to support work on the ground in Burundi?” (Respondents chose from a list.) The World Bank Group Staff’s Skills Mix to Tackle Fragility Percentage of Respondents (N=212) Don’t know 31% Almost always has the right skills mix to tackle 30% the challenges of fragility Sometimes has the right skills mix to tackle the 23% challenges of fragility Prefer not to answer 11% Rarely has the right skills mix to tackle the 5% challenges of fragility Almost never has the right skills mix to tackle <1% the challenges of fragility “When working with the World Bank Group on programs, projects and other activities, do you believe that the team …?" (Respondents chose from a list. Responses combined.) 17 World Bank Group Country Opinion Survey 2017: Burundi V. Overall Attitudes toward the World Bank Group (continued) The World Bank and the IFC Working Together ▪ Only those stakeholders who responded “Yes” to the question “Do your projects involve both the World Bank and the IFC?” provided their views on the working relationship between the World Bank and the IFC. Percentage of Respondents (N=40) The two Don't know, 38% institutions work well together, 40% The way the two institutions work together needs The two institutions do improvement, not work well together, 20% 3% “If your projects involved both the World Bank and the IFC, what was your view on the two institutions working together in Burundi?” (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 18 World Bank Group Country Opinion Survey 2017: Burundi V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups ▪ Stakeholder groups: Respondents from PMUs/consultants/contractors on WBG- supported projects had the highest mean ratings for the aggregated responses to the twenty-eight COS indicator questions, whereas respondents from private sector and academia had significantly lower mean ratings. Responses for individual indicator questions by stakeholder groups can be found in Appendix B (see page 67). ▪ Collaboration: Respondents who collaborate with the WBG had significantly higher mean ratings for the aggregated responses to the twenty-eight COS indicator questions (mean rating = 7.1) compared to respondents who do not collaborate with the WBG (mean rating = 6.5). Responses for individual indicator questions by exposure to the WBG can be found in Appendix F (page 109). Mean Ratings 1 2 3 4 5 6 7 8 9 10 All Stakeholder Groups 6.8 PMU/ Consultant/ Contractor 7.5 Other 7.3 Office of the President/ Prime Minister/ 7.1 Minister Employee of a Ministry 7.0 Local Government 6.9 Bilateral/ Multilateral Agency 6.7 Media 6.5 CSO 6.2 Academia/ Research Institute/ Think Tank 6.0 Private Sector/ Financial Sector/ Private Bank 5.7 Mean Ratings for All Indicator Questions by Stakeholder Groups on a Scale from 1 to 10 19 World Bank Group Country Opinion Survey 2017: Burundi V. Overall Attitudes toward the World Bank Group (continued) Greatest Value ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the World Bank Group’s greatest value to Burundi was its “financial services” (43%) and “policy advice, studies, analyses” (37%). Percentage of Respondents (N=196) Financial resources 38% 15% 53% Capacity development related to World Bank 15% 13% 28% Group supported projects Mobilizing third party financial resources 13% 13% 26% Implementation support 5% 16% 21% Policy advice, studies, analyses 10% 10% 20% Strategy formulation (e.g., PRSP assistance) 13% 14% Bringing together different groups of 9% 10% stakeholders Donor coordination 6% 8% Stand-alone technical assistance (system 7% oriented) Promoting knowledge sharing 5% Fighting against gender based violence 4% Data and statistics 3% Greatest value Second greatest value Other 2% "When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Burundi?" (Respondents chose from a list.) 20 World Bank Group Country Opinion Survey 2017: Burundi V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the World Bank Group’s greatest weaknesses in its work in Burundi were being “its process being too complex” (23%) and “not enough public disclosure of its work” (20%). Percentage of Respondents (N=210) World Bank Group’s processes too complex 23% Too influenced by developed countries 20% Not enough public disclosure of its work 20% World Bank Group’s processes too slow (e.g., too 19% bureaucratic in its operational policies and procedures) Not adequately sensitive to political/social realities in 19% Burundi Not collaborating enough with stakeholders outside the 15% Government Don’t know 15% Not aligned with country priorities 12% Not willing to honestly criticize policies and reform efforts 12% in the country Not focused enough on issues that are unique to post- 8% conflict countries Its advice and strategies do not lend themselves to 3% practical problem solving Inadequate number of World Bank Group staff members 3% located in the country Staff too inaccessible 3% Not client focused 2% Other 2% Arrogant in its approach 1% The credibility of its knowledge/data 1% Not focused enough on fighting against gender based 1% violence Not aligned with other donors’ work 1% Not exploring alternative policy options 0% "Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Burundi? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 21 World Bank Group Country Opinion Survey 2017: Burundi VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison5 Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Health 7.2 7.4 Agriculture and rural development 7.0 Food security 6.6 6.7 Public sector governance/reform 6.6 Transport (e.g., roads, bridges, transportation) 6.6 7.1 Poverty reduction* 6.5 7.3 Private sector development 6.4 6.5 Disease (e.g., malaria) 6.4 Global/regional integration 6.4 6.5 Economic growth* 6.3 7.0 Energy* 6.3 7.0 Security/stabilization/reconstruction 6.2 6.6 Water and sanitation* 6.0 7.0 Financial markets 6.0 6.1 Urban development* 6.0 6.9 Job creation/employment* 5.9 6.6 Climate change (e.g., mitigation, adaptation) 5.9 5.8 Gender equity 5.9 6.2 Gender based violence 5.8 Information and communications technology* 5.8 6.8 Equality of opportunity (i.e., social inclusion) 5.7 5.7 Local governance and institutions* 5.7 6.7 Education (including vocational training)* 5.6 7.0 Anti corruption* 5.4 6.3 Disaster risk management 5.4 5.8 Natural resource management 5.4 6.0 Judiciary reform 5.3 Trade and exports* 5.1 5.9 Social cohesion* 5.1 5.9 Pollution 4.9 Demographic transition 4.9 FY 2017 Social protection 4.8 FY 2015 4.9 Regional conflict and tensions* 4.5 5.5 Crime and violence 3.6 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Burundi?" (1-"Not effective at all", 10-"Very effective") (*Significantly different between FY 2017 and FY 2015) 5 Means presented in this chart were calculated based on weighted data. See Appendix E for details. 22 World Bank Group Country Opinion Survey 2017: Burundi VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration6 Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Health 7.5 7.0 Agriculture and rural development 7.1 6.9 Public sector governance/reform 6.9 6.6 Food security 6.8 6.4 Transport (e.g., roads, bridges, transportation) 6.7 6.5 Private sector development 6.7 6.0 Financial markets* 6.7 5.6 Economic growth 6.5 5.9 Poverty reduction 6.5 6.1 Energy 6.4 6.1 Global/regional integration 6.4 6.4 Urban development 6.4 5.6 Job creation/employment 6.4 5.6 Disease (e.g., malaria) 6.3 6.7 Security/stabilization/reconstruction 6.3 5.8 Gender based violence 6.2 5.9 Climate change (e.g., mitigation, adaptation) 6.1 5.9 Information and communications technology 6.1 5.7 Water and sanitation 6.0 6.1 Gender equity 5.9 6.0 Disaster risk management 5.9 5.3 Equality of opportunity (i.e., social inclusion) 5.9 5.8 Natural resource management 5.8 4.9 Education (including vocational training) 5.7 5.7 Trade and exports 5.6 4.8 Local governance and institutions 5.6 6.0 Anti corruption 5.5 5.6 Social protection 5.2 4.5 Pollution 5.1 4.7 Collaborating Judiciary reform 5.0 with the WBG 5.8 Demographic transition 4.9 5.2 Not collaborating Social cohesion 4.7 with the WBG 5.3 Regional conflict and tensions 4.7 4.4 Crime and violence 3.9 3.6 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Burundi?" (1-"Not effective at all", 10-"Very effective") (*Significantly different between collaborators and non-collaborators with the WBG) 6 Note in the Appendix on the sectoral effectiveness (Appendix A, page 48) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 23 World Bank Group Country Opinion Survey 2017: Burundi VI. Sectoral Effectiveness (continued) The WBG Promoting Private Public Partnerships Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.4 “To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Burundi?" (1 - "To no degree at all", 10 - "To a very significant degree") Helping the Poorest Percentage of Respondents (N=215) To a fully sufficient degree, 2% Don't know, 8% To a very insufficient degree, 17% To a somewhat To a sufficient somewhat degree, 47% insufficient degree, 26% “To what extent do you believe that the World Bank Group's work and support help the poorest in Burundi?” (Respondents chose from a list.) 24 World Bank Group Country Opinion Survey 2017: Burundi VII. How the World Bank Group Operates The World Bank Group’s Work in Burundi: Year Comparison7 Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Overall the World Bank Group currently plays a 7.3 relevant role in development in Burundi¹ 7.6 The World Bank Group’s work is aligned with 6.6 FY 2017 what I consider the development priorities for Burundi¹ 6.7 FY 2015 "To what extent do you agree with the following statements about the World Bank Group’s work in Burundi?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator Question The World Bank Group’s Work in Burundi: Collaboration Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 7.9 Overall the World Bank Group currently plays a relevant role in development in Burundi*¹ 7.0 The World Bank Group’s work is aligned with 7.4 what I consider the development priorities for Burundi*¹ 5.9 Collaborating with the WBG Not collaborating with the WBG "To what extent do you agree with the following statements about the World Bank Group’s work in Burundi?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 7 Means in the chart were calculated based on weighted data. 25 World Bank Group Country Opinion Survey 2017: Burundi VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison8 Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Where country systems (e.g., procurement, financial 7.4 management, etc.) are adequate, the World Bank 7.6 Group makes appropriate use of them¹ The World Bank Group effectively monitors and 7.4 evaluates the projects and programs it supports* 7.8 The World Bank Group provides effective 7.0 implementation support (i.e., supervision of projects) 7.3 Working with the World Bank Group increases 6.9 Burundi’s institutional capacity* 7.5 The World Bank Group’s conditions on its lending are 6.2 reasonable 6.8 The World Bank Group’s “Safeguard Policy” 6.2 requirements are reasonable* 6.9 The World Bank Group’s approvals and reviews are 5.6 done in a timely fashion 6.2 The World Bank Group takes decisions quickly in 5.5 Burundi¹ 6.1 FY 2017 4.4 FY 2015 The World Bank Group disburses funds promptly* 5.3 "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between FY 2017 and FY 2015) ¹Indicator Question 8 Means in the chart were calculated based on weighted data. 26 World Bank Group Country Opinion Survey 2017: Burundi VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group effectively monitors and 7.9 evaluates the projects and programs it supports* 7.1 The World Bank Group provides effective 7.5 implementation support (i.e., supervision of projects)* 6.6 Where country systems (e.g., procurement, financial 7.4 management, etc.) are adequate, the World Bank Group makes appropriate use of them¹ 7.5 The World Bank Group’s conditions on its lending are 7.1 reasonable* 5.5 Working with the World Bank Group increases 7.0 Burundi’s institutional capacity 6.8 The World Bank Group’s “Safeguard Policy” 6.8 requirements are reasonable* 5.7 The World Bank Group’s approvals and reviews are 6.3 done in a timely fashion* 5.1 The World Bank Group takes decisions quickly in 6.0 Burundi*¹ 4.8 5.3 The World Bank Group disburses funds promptly* 3.5 Collaborating with the WBG Not collaborating with the WBG "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 27 World Bank Group Country Opinion Survey 2017: Burundi VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison9 Mean Rating 1 2 3 4 5 6 7 8 9 10 Being a long-term partner¹ 8.3 8.5 Collaboration with the UN¹ 8.3 8.6 Collaboration with the Government*¹ 7.7 8.2 Straightforwardness and honesty¹ 7.2 7.6 Treating clients and stakeholders in Burundi with 7.2 respect¹ 7.7 Helping to bring discipline/effective supervision to 7.1 implementation of investment projects¹ Collaboration with other donors and development 7.0 partners*¹ 8.2 Being inclusive¹ 6.6 7.2 The speed in which it gets things accomplished on the 6.5 ground¹ 7.0 Collaboration with the private sector¹ 6.4 6.8 Flexibility (in terms of changing country 6.1 circumstances)¹ 6.4 Openness (sharing data and other information)*¹ 6.1 7.1 Responsiveness to needs*¹ 5.5 6.3 Collaboration with civil society*¹ 5.5 6.8 5.4 FY 2017 Staff accessibility¹ 5.9 Flexibility (in terms of the institution’s products and FY 2015 5.2 services)*¹ 6.0 "To what extent is the World Bank Group an effective development partner in Burundi, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") ¹Indicator Question 9 Means in the chart were calculated based on weighted data. 28 World Bank Group Country Opinion Survey 2017: Burundi VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration Mean Rating 1 2 3 4 5 6 7 8 9 10 Being a long-term partner¹ 8.5 8.2 Collaboration with the Government*¹ 8.1 7.4 Collaboration with the UN¹ 8.0 8.3 Treating clients and stakeholders in Burundi with 7.7 respect*¹ 6.8 Straightforwardness and honesty¹ 7.6 6.9 Collaboration with the private sector*¹ 7.4 5.7 Helping to bring discipline/effective supervision to 7.4 implementation of investment projects¹ 6.9 Collaboration with other donors and development 7.2 partners¹ 6.8 The speed in which it gets things accomplished on the 7.0 ground*¹ 6.2 Being inclusive¹ 6.6 6.8 Openness (sharing data and other information)¹ 6.5 6.2 Collaboration with civil society*¹ 6.4 5.2 Staff accessibility*¹ 6.4 4.9 Flexibility (in terms of changing country 6.3 circumstances)¹ 5.8 Responsiveness to needs*¹ 6.2 5.1 Flexibility (in terms of the institution’s products and 5.6 services)¹ 5.2 Collaborating with the WBG Non-collaborating with the WBG "To what extent is the World Bank Group an effective development partner in Burundi, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between collaborators and non-collaborators with the WBG) ¹Indicator Question 29 World Bank Group Country Opinion Survey 2017: Burundi VII. How the World Bank Group Operates (continued) Collaboration between the UN and the WBG10 Percentage of Respondents (FY 2017 N=188; FY 2015 N=182) 13% More effective collaboration 14% 12% The same level of effective collaboration 18% FY 2017 9% Less effective collaboration FY 2015 5% 66% Don't know 63% “In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your country? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) Partnering with UN Organizations Percentage of Respondents (N=210) United Nations Development Program (UNDP) 55% World Health Organization (WHO) 33% The United Nations International Children's 20% Emergency Fund (UNICEF) United Nations Population Fund (UNFPA) 18% World Food Program (WFP) 18% None. I don’t believe the World Bank Group needs 12% to partner with the UN organizations. Don’t know 8% United Nations Peacekeeping 6% Prefer not to answer 5% "Which TWO UN organizations do you think it is most important for the World Bank Group to partner with, to tackle the challenges of fragility in Burundi? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 10 Percentages in the chart were calculated based on weighted data. 30 World Bank Group Country Opinion Survey 2017: Burundi VII. How the World Bank Group Operates (continued) Internal Measuring and Monitoring11 Mean Rating 1 2 3 4 5 6 7 8 9 10 6.1 FY 2017 All Respondents FY 2015 6.3 "To what extent do you believe the World Bank Group measures and corrects its work in real time in Burundi?" (1-"To no degree at all", 10-"To a very significant degree") 11 Means in the chart were calculated based on weighted data. 31 World Bank Group Country Opinion Survey 2017: Burundi VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities12 Percentage of Respondents (FY 2017 N=188; FY 2015 N=180) 6% Weekly 9% 13% Monthly 14% 38% A few times a year 39% 31% Rarely 31% FY 2017 12% FY 2015 Never 7% "How frequently do you consult World Bank Group's knowledge work and activities in the work you do?" (Respondents chose from a list.) 12 Means in the charts on this page were calculated based on weighted data. 32 World Bank Group Country Opinion Survey 2017: Burundi VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Burundi’ Knowledge Needs13 (Indicator Question) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 5.8 All Respondents* FY 2017 6.5 FY 2015 "The World Bank Group meets Burundi's needs for knowledge services (e.g., research, analysis, data, technical assistance)" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between FY 2017 and FY 2015) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 7.1 FY 2017 All Respondents FY 2015 7.3 "Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country?" (1-"Not significant at all", 10-"Very significant") Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 7.4 All Respondents FY 2017 7.7 FY 2015 "Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?" (1-"Very low technical quality", 10-"Very high technical quality") 13 Means in the charts on this page were calculated based on weighted data. 33 World Bank Group Country Opinion Survey 2017: Burundi VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities14 Mean Rating 1 2 3 4 5 6 7 8 9 10 7.2 Are timely 7.6 Are source of relevant information on global 7.1 good practices* 7.7 Include appropriate level of stakeholder 6.4 involvement during preparation 6.7 6.3 Lead to practical solutions 6.5 6.2 Are relevant to country challenges Are adaptable to Burundi’s specific development 6.1 challenges and country circumstances¹ 6.3 Are accessible (well written and easy to 6.0 understand) 6.6 4.7 Are adequately disseminated* FY 2017 5.3 FY 2015 2.3 Are translated enough into local language* 3.5 "In Burundi, to what extent do you believe that the World Bank Group’s knowledge work and activities:" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly dfferent between FY 2017 and FY 2015) ¹Indicator Question 14 Means in the chart were calculated based on weighted data. 34 World Bank Group Country Opinion Survey 2017: Burundi VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Burundi’s Needs for Financial Instruments15 (Indicator Question) Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 6.3 FY 2017 All Respondents 6.7 FY 2015 "The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, etc.) meet the needs of Burundi." (1-"Strongly disagree", 10-"Strongly agree") Effectiveness of WBG’s Instruments Mean Rating 1 2 3 4 5 6 7 8 9 10 Trust funds and grants 6.5 Investment Project Financing (IPF) 6.5 Development Policy Financing (DPF) 6.1 IFC Advisory Services 5.2 IFC Investment Services 5.2 Guarantees 4.1 “How EFFECTIVE do you believe the following World Bank Group's instruments are in supporting the Burundi Government's efforts to reduce poverty?" (1 - "Not effective at all", 10 - "Very effective") 15 Means in the chart were calculated based on weighted data. 35 World Bank Group Country Opinion Survey 2017: Burundi IX. The Future Role of the World Bank Group in Burundi Making the World Bank Group of Greater Value ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the World Bank should “reach out more to groups outside of Government” (25%), “increate the level of capacity development in the country” (25%), “reduce the complexity of obtaining Bank financing” (20%), and “offer more innovative financial products” (20%) to make itself of greater value in Burundi. Percentage of Respondents (N=207) Collaborate more effectively with Government clients 32% (e.g., national, state, local) Offer more innovative financial products 30% Reduce the complexity of obtaining World Bank Group 25% financing Increase the level of capacity development in the country 24% Reach out more to groups outside of Government 23% Improve the quality of i ts experts as related to Burundi’s 10% s pecific challenges Provi de more adequate data/knowledge/statistics/figures 10% on Burundi’s economy Help to bring discipline/effective supervision to 8% implementation of investment projects Offer more innovative knowledge services 8% Improve the competitiveness of its financing compared to 6% markets (e.g., cost, timeliness, other terms) Work faster 6% Other 4% Increase the level of World Bank Group s taffing in 4% Burundi’s office Ensure greater selectivity in its work 2% Increase the availability of reimbursable consulting 1% services (RAS) knowledge work and activities "Which of the following SHOULD the World Bank Group do to make itself of greater value in Burundi? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 36 World Bank Group Country Opinion Survey 2017: Burundi IX. The Future Role of the World Bank Group in Burundi (continued) The World Bank Group Should Collaborate More with … ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the World Bank Group should work more with “private sector” (37%), “beneficiaries” (33%), and “NGOs/CBOs” (27%) to ensure better development results in Burundi. Percentage of Respondents (N=215) Beneficiaries 51% Local government 36% Private sector 35% NGOs/Community Based Organizations 25% Academia/think tanks/research institutes 10% Media 7% Donor community 7% Parliament 6% Other 5% Regional organizations 4% Youth/university groups 3% UN agencies 3% Don’t know 3% Emerging donors 1% Foundations 0% UN and regional peace keeping forces 0% "In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country?" (Respondents chose from a list. Responses combined.) 37 World Bank Group Country Opinion Survey 2017: Burundi IX. The Future Role of the World Bank Group in Burundi (continued) Where the World Bank Group Should Focus its Resources ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the World Bank Group should focus its resources on “agricultural development” (43%), “energy” (38%), and “job creation/employment” (28%). Percentage of Respondents (N=213) Energy 65% Agriculture and rural development 42% Job creation/employment 27% Economic growth 24% Education (including vocational training) 23% Health 17% Private sector development 15% Public sector governance/reform 14% Food security 12% Poverty reduction 10% Security/stabilization/reconstruction 8% Transport (e.g., roads, bridges, transportation) 6% Anti corruption 4% Water and sanitation 3% Information and communications technology 3% Local governance and institutions 3% Financial markets 3% Natural resource management 2% Crime and violence 2% Climate change (e.g., mitigation, adaptation) 2% “When thinking about how the World Bank Group can have the most impact on development results in Burundi, in which sectoral areas do you believe the WBG should focus most of its resources in Burundi? (Choose no more than THREE)” (Respondents chose from a list. Responses combined. Top 20 of 34 response options shown.) 38 World Bank Group Country Opinion Survey 2017: Burundi IX. The Future Role of the World Bank Group in Burundi (continued) Future Combination of the WBG Services16 ▪ Year comparison: This year’s respondents were significantly more likely to indicate that the WBG should offer more financial services compared to respondents in the FY’15 Country Survey. Percentage of Respondents (FY 2017 N=180; FY 2015 N=174) 47% The combination is appropriate for Burundi 51% 38% Financial services 20% 6% Knowledge products 7% 4% Don't know 9% 3% Convening services 9% FY 2017 1% None of the above FY 2015 4% "When considering the combination of services that the World Bank Group offers in Burundi, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Burundi?" (Respondents chose from a list. Responses combined.) (Percentages may not total 100 due to rounding) 16 Percentages in the chart were calculated based on weighted data. 39 World Bank Group Country Opinion Survey 2017: Burundi IX. The Future Role of the World Bank Group in Burundi (continued) The WBG Playing a Leading Role vs. Other Donors Percentage of Respondents (N=201; N=199) Infrastructure 48% 23% Jobs 45% 21% Access to basic services 35% 21% Public financial management 34% 13% Improving livelihoods 27% 17% Capacity of state institutions 21% 14% Reduction of malnutrition 19% 30% Local governance 15% 25% Stimulating dialogue to promote peace and stability 14% 26% Social cohesion 10% 21% Promoting demographic transition 7% 18% Social safety nets 5% 13% Conflict resolution mechanisms 5% 13% Access to justice systems 4% 18% Security mechanisms 3% 15% Reducing violence 2% 11% WBG playing a leading role Benefit more from other donors "Please answer the following questions: A. Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Burundi? B. Which THREE areas below would benefit most from other donors in Burundi after the 2015 crisis?" (Respondents chose from a list. Responses combined.) 40 World Bank Group Country Opinion Survey 2017: Burundi IX. The Future Role of the World Bank Group in Burundi (continued) World Bank Group Support Mean Rating 1 2 3 4 5 6 7 8 9 10 Infrastructure 6.9 Public financial management 6.8 Access to basic services 6.6 Capacity of state institutions 6.5 Improving livelihoods 6.2 Social safety nets 6.2 Local governance 5.9 Jobs 5.8 Reduction of malnutrition 5.7 Access to justice systems 5.3 Promoting demographic transition 5.2 Stimulating dialogue to promote peace and 5.1 stability Reducing violence 5.0 Security mechanisms 4.9 Social cohesion 4.8 Conflict resolution mechanisms 4.3 "To what degree does the World Bank Group support with its resources (financial, technical, knowledge and convening power)?" (1-"To no degree at all", 10-"To a very significant degree") 41 World Bank Group Country Opinion Survey 2017: Burundi X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 67) for all responses by stakeholder groups. General Information Sources ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that they got most of their information about economic and social development issues in Burundi from “the Internet” (58%) and “local radio” (45%). Percentage of Respondents (N=205) Internet 62% Local radio 35% Local newspapers 23% Social media (e.g., blogs, Facebook, Twitter, 15% YouTube, Flickr) Other 14% Local television 12% International radio 10% Periodicals 8% International newspapers 6% International television 6% "How do you get most of your information about economic and social development issues in Burundi? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 42 World Bank Group Country Opinion Survey 2017: Burundi X. Communication and Outreach (continued) Preferred Information Sources ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that they would prefer to receive information from the World Bank Group through its “seminars/ workshops/conferences” (44%) and “direct contact” (39%). Percentage of Respondents (N=208) World Bank Group’s 49% seminars/workshops/conferences World Bank Group’s publications and other 45% written materials e-Newsletters 37% Direct contact with World Bank Group (i.e., 32% face to face meetings/discussions) World Bank Group’s website 27% Social media (e.g., blogs, Facebook, Twitter, 2% YouTube, Flickr) Mobile phones 1% Other <1% "How would you prefer to receive information from the World Bank Group? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 43 World Bank Group Country Opinion Survey 2017: Burundi X. Communication and Outreach (continued) Frequency of Interacting with the WBG Percentage of Respondents (N=202) Once a year to a few times a year 38% Never 30% At least once a month 10% Less than once a year 8% At least once a week 7% Less than once a month 5% "How frequently do you interact with the World Bank Group now in Burundi?" (Respondents chose from a list.) Face to Face Interaction with the WBG Percentage of Respondents (N=210) I prefer more frequent interactions with the 86% World Bank Group I prefer the frequency of my interactions with the World Bank Group to be just about the 9% same as they are currently I prefer less frequent interactions with the 0% World Bank Group Prefer not to answer 5% How much face to face access would you like to have with the World Bank Group in Burundi (i.e., discussions, meetings, conferences, workshops, training, etc.)?" (Respondents chose from a list.) 44 World Bank Group Country Opinion Survey 2017: Burundi X. Communication and Outreach (continued) Access to Information17 ▪ Year comparison: This year’s respondents were significantly less likely to be aware of the AI policy than the respondents in the FY’15 Country Survey. Percentage of Respondents (FY 2017 N=183; FY 2015 N=179) 10% Yes FY 2017 21% FY 2015 90% No 79% "Are you aware of the World Bank Group's Access to Information Policy under which the WBG will now disclose any information in its possession that is not on a list of exceptions?" Access to the Internet Percentage of Respondents (FY 2017 N=184; FY 2015 N=171) 90% Yes 91% FY 2017 10% FY 2015 No 9% "Do you have access to the Internet?" Percentage of Respondents (N=141) High speed/WiFi 84% Dial-up 16% "Which Internet connection do you use primarily when visiting a World Bank Group website?” (Respondents chose from a list.) 17 Percentages presented in the first two charts were calculated based on weighted data. 45 World Bank Group Country Opinion Survey 2017: Burundi X. Communication and Outreach (continued) The WBG Website Usage18 Percentage of Respondents (FY 2017 N=175; FY 2015 N=170 ) 45% Yes 49% FY 2017 FY 2015 55% No 51% "Do you use/have you used the World Bank Group website??" Use of the WBG’s Social Media Channels Percentage of Respondents (FY 2017 N=204) Yes 19% No 81% "Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, Twitter, YouTube, and Flickr)?" Percentage of Respondents (N=199) Weekly 17% Monthly 15% A few times a year 21% Rarely 18% Never 31% "How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for information/knowledge that you can use in your work?" (Respondents chose from a list. ) 18 Percentages presented in the chart were calculated based on weighted data. 46 World Bank Group Country Opinion Survey 2017: Burundi XI. Appendices A. Responses to All Questions across All Respondents...................... 48 B. Responses to All Questions by Stakeholder Groups ...................... 67 C. Responses to Indicator Questions by Geographic Location........... 92 D. Responses to Selected Questions by Level of Collaboration with the World Bank Group ........................................................................ 94 E. Responses to Selected Questions by Year................................... 102 F. Indicator Questions as a Function of Exposure to the WBG ........ 109 G. WBG Country Opinion Survey FY 2017 – Burundi Questionnaire 110 Burundi 47 World Bank Group Country Opinion Survey 2017: Burundi Appendix A: Responses to All Questions across All Respondents (N=218) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Burundi Percentage of Respondents 1. In general would you say that Burundi is headed in ... ? (N=194) The right direction 65.5% The wrong direction 20.1% Not sure 14.4% 2. Listed below are a number of development priorities in Burundi. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Burundi? (Choose no more than THREE) (Responses Combined; N=212) Agriculture and rural development 43.4% Education (including vocational training) 37.7% Energy 32.5% Public sector governance/reform 26.9% Security/stabilization/reconstruction 21.2% Food security 18.4% Health 15.6% Poverty reduction 15.6% Job creation/employment 15.6% Economic growth 11.3% Private sector development 10.4% Anti corruption 9.4% Social protection (e.g., pensions, targeted social assistance) 7.5% Social cohesion 4.7% Demographic transition 4.7% Climate change (e.g., mitigation, adaptation) 3.8% Crime and violence 2.8% Disaster risk management 2.8% Global/regional integration 2.8% Information and communications technology 1.9% Local governance and institutions 1.4% Water and sanitation 1.4% Regional conflict and tensions 1.4% Transport (e.g., roads, bridges, transportation) 1.4% Trade and exports 0.9% Disease (e.g., malaria) 0.9% Judiciary reform 0.9% Natural resource management 0.5% Gender based violence 0.5% Gender equity 0.5% Equality of opportunity (i.e., social inclusion) 0.5% Urban development 0.0% Pollution 0.0% Financial markets 0.0% 48 World Bank Group Country Opinion Survey 2017: Burundi A. General Issues Facing Burundi (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Burundi? (Choose no more than Percentage of Respondents THREE) (Responses Combined; N=217) Agriculture and rural development 53.0% Economic growth 40.1% Job creation/employment 38.7% Energy 31.8% Private sector development 18.0% Education (including vocational training) 16.1% Public sector governance/reform (i.e., government effectiveness, public financial 14.7% management, public expenditure, fiscal system reform) Anti corruption 14.3% Security/stabilization/reconstruction 13.4% Food security 11.1% Local governance and institutions 7.8% Health 6.9% Trade and exports 5.5% Social protection (e.g., pensions, targeted social assistance) 5.5% Natural resource management 4.1% Equality of opportunity (i.e., social inclusion) 4.1% Climate change (e.g., mitigation, adaptation) 2.3% Transport (e.g., roads, bridges, transportation) 2.3% Information and communications technology 1.8% Demographic transition 1.8% Crime and violence 1.4% Disease (e.g., malaria) 0.9% Judiciary reform 0.9% Disaster risk management 0.9% Financial markets 0.9% Gender equity 0.5% Social cohesion 0.0% Water and sanitation 0.0% Pollution 0.0% Global/regional integration 0.0% Regional conflict and tensions 0.0% Urban development 0.0% Gender based violence 0.0% 49 World Bank Group Country Opinion Survey 2017: Burundi A. General Issues Facing Burundi (continued) 4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Burundi? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=207) Education and training that better ensure job opportunity 30.9% Better entrepreneurial opportunities 30.0% Consistent economic growth 28.5% Greater access to micro-finance for the poor 23.7% Greater access to health and nutrition for citizens 21.7% Better employment opportunities for young people 15.9% Better opportunity for the poor who live in rural areas 15.0% A growing middle class 11.6% Better quality public services 6.8% More reliable social safety net 4.8% Better employment opportunities for women 2.9% Greater voice and participation for citizens to help ensure greater accountability 2.4% Better opportunity for the poor who live in urban areas 2.4% Other 1.9% Less gender based violence 1.0% 5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Burundi? Percentage of Respondents (Select only ONE response) (N=216) A very big problem 55.6% A moderately big problem 25.9% A small problem 13.9% Not a problem at all 3.7% Don't know .9% 6. In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in your country? (Select only ONE Percentage of Respondents response) (N=218) A very serious problem 90.4% A somewhat serious problem 8.3% Not too serious problem .9% Not a problem .5% 7. In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not Percentage of Respondents an important development priority in Burundi? (Select only ONE response) (N=218) A very important development priority 89.8% A moderately important development priority 9.3% Not an important development priority .9% 50 World Bank Group Country Opinion Survey 2017: Burundi B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Burundi? 190 0 5.88 2.49 (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s effectiveness 177 32 7.09 2.15 in Burundi. (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Burundi solve its most complicated 156 53 7.20 1.97 development challenges? (1-To no degree at all, 10-To a very significant degree) 4. When thinking about how the World Bank Group can have the most impact on development results in Burundi, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and Percentage of Respondents knowledge services) in Burundi? (Choose no more than THREE) (Responses Combined; N=213) Energy 64.8% Agriculture and rural development 42.3% Job creation/employment 26.8% Economic growth 23.9% Education (including vocational training) 22.5% Health 16.9% Private sector development 15.0% Public sector governance/reform 13.6% Food security 12.2% Poverty reduction 10.3% Security/stabilization/reconstruction 8.0% Transport (e.g., roads, bridges, transportation) 5.6% Anti corruption 3.8% Water and sanitation 3.3% Information and communications technology 3.3% Local governance and institutions 3.3% Financial markets 2.8% Natural resource management 2.3% Crime and violence 2.3% Climate change (e.g., mitigation, adaptation) 2.3% Equality of opportunity (i.e., social inclusion) 1.9% Demographic transition 1.9% Social protection (e.g., pensions, targeted social assistance) 1.9% Global/regional integration 1.4% Pollution 1.4% Disease (e.g., malaria) 1.4% Judiciary reform 0.9% Trade and exports 0.9% Gender based violence 0.9% Gender equity 0.9% Regional conflict and tensions 0.0% Urban development 0.0% Disaster risk management 0.0% Social cohesion 0.0% 51 World Bank Group Country Opinion Survey 2017: Burundi B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=196) activity do you believe is of greatest VALUE and which activity Greatest 2nd Greatest is of second greatest value in Burundi? Value Value Combined Financial resources 38.3% 14.6% 52.8% Capacity development related to WBG supported projects 15.3% 13.0% 28.3% Mobilizing third party financial resources 12.8% 12.5% 25.3% Implementation support 5.1% 15.6% 20.7% Policy advice, studies, analyses 10.2% 9.9% 20.1% Strategy formulation (e.g., PRSP assistance) 1.5% 12.5% 14.0% Bringing together different groups of stakeholders 8.7% 1.6% 10.2% Donor coordination 2.0% 6.3% 8.3% Stand-alone technical assistance (system oriented) 3.1% 3.6% 6.7% Promoting knowledge sharing 0.0% 4.7% 4.7% Fighting against gender based violence 0.0% 4.2% 4.2% Data and statistics 1.0% 1.6% 2.6% Other 2.0% 0.0% 2.0% 6. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Burundi? (Choose no more than TWO) (Responses Combined; N=210) World Bank Group’s processes too complex 22.9% Too influenced by developed countries 19.5% Not enough public disclosure of its work 19.5% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational 19.0% policies and procedures) Not adequately sensitive to political/social realities in Burundi 18.6% Not collaborating enough with stakeholders outside the Government 14.8% Don’t know 14.8% Not aligned with country priorities 11.9% Not willing to honestly criticize policies and reform efforts in the country 11.9% Not focused enough on issues that are unique to post-conflict countries 7.6% Its advice and strategies do not lend themselves to practical problem solving 3.3% Inadequate number of World Bank Group staff members located in the country 3.3% Staff too inaccessible 2.9% Not client focused 2.4% Other 2.4% Arrogant in its approach 1.0% The credibility of its knowledge/data 1.0% Not focused enough on fighting against gender based violence 1.0% Not aligned with other donors’ work 1.0% Not exploring alternative policy options 0.0% 7. To what extent do you believe that the World Bank Group’s work and Percentage of Respondents support help the poorest in Burundi? (Select only ONE response) (N=215) To a fully sufficient degree 2.3% To a somewhat sufficient degree 46.5% To a somewhat insufficient degree 26.0% To a very insufficient degree 16.7% Don't know 8.4% 52 World Bank Group Country Opinion Survey 2017: Burundi B. Overall Attitudes toward the World Bank Group (continued) 8. How EFFECTIVE do you believe the following World Bank Group’s Effectiveness instruments are in supporting Burundi Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) N N/A Mean SD 1. Investment Project Financing (IPF) 120 87 6.48 2.17 2. Development Policy Financing (DPF) 114 89 6.12 2.22 3. Trust funds and grants 91 110 6.51 2.36 4. Guarantees 52 142 4.06 2.37 5. IFC Investment Services 60 132 5.18 2.30 6. IFC Advisory Services 59 135 5.22 2.08 9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more Percentage of Respondents in your country? (Choose no more than TWO) (Responses Combined; N=215) Beneficiaries 50.7% Local government 35.8% Private sector 34.9% NGOs/Community Based Organizations 24.7% Academia/think tanks/research institutes 10.2% Media 7.4% Donor community 7.0% Parliament 6.0% Other 4.7% Regional organizations (e.g., EAC, COMESA, ICGLR, Lake Tanganyika Authority, 3.7% etc) Youth/university groups 2.8% UN agencies 2.8% Don’t know 2.8% Emerging donors 0.9% Foundations 0.0% UN and regional peace keeping forces 0.0% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Burundi? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. Overall the World Bank Group currently plays a relevant role in 185 19 7.40 2.10 development in Burundi* 11. The World Bank Group’s work is aligned with what I consider the 159 33 6.56 2.37 development priorities for Burundi* 53 World Bank Group Country Opinion Survey 2017: Burundi B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Degree Burundi, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 12. Responsiveness to needs* 132 70 5.67 2.07 13. Flexibility (in terms of the institution’s products and services)* 117 82 5.40 2.02 14. Flexibility (in terms of changing country circumstances)* 132 66 6.01 2.35 15. Being inclusive* 122 72 6.65 2.37 16. Openness (sharing data and other information)* 137 61 6.37 2.21 17. Collaboration with the Government* 165 36 7.73 1.85 18. The speed in which it gets things accomplished on the ground* 135 63 6.65 2.11 19. Helping to bring discipline/effective supervision to implementation of 131 67 7.17 2.05 investment projects* 20. Collaboration with civil society* 125 74 5.74 2.44 21. Staff accessibility* 136 61 5.52 2.31 22. Collaboration with other donors and development partners** 121 78 6.99 2.02 23. Collaboration with the private sector* 121 71 6.43 2.16 24. Collaboration with the UN* 96 97 8.23 1.99 25. Straightforwardness and honesty* 117 84 7.26 2.30 26. Treating clients and stakeholders in Burundi with respect* 135 68 7.24 2.19 27. Being a long-term partner* 156 46 8.36 1.87 28. To what extent does the World Bank Group partner with the right people to Percentage of Respondents support work on the ground in Burundi? (Select only ONE response) (N=213) Rarely 5.2% Sometimes 26.3% Nearly always 30.5% Don't know 28.6% Prefer not to answer 9.4% 29. Which TWO UN organizations do you think it is most important for the WBG to partner with, to tackle the challenges of fragility in Burundi? (Choose no Percentage of Respondents more than TWO) (Responses Combined; N=210) United Nations Development Program (UNDP) 54.8% World Health Organization (WHO) 32.9% The United Nations International Children's Emergency Fund (UNICEF) 19.5% United Nations Population Fund (UNFPA) 18.1% World Food Program (WFP) 18.1% None. I don’t believe the World Bank Group needs to partner with the UN 12.4% organizations. Don’t know 7.6% United Nations Peacekeeping 5.7% Prefer not to answer 4.8% 54 World Bank Group Country Opinion Survey 2017: Burundi B. Overall Attitudes toward the World Bank Group (continued) 30. In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your Percentage of Respondents country? (Select only ONE response) (Responses Combined; N=215) More effective collaboration 12.6% The same level of effective collaboration 12.6% Less effective collaboration 10.2% Don't know 64.7% 31. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more Percentage of Respondents than THREE) (Responses Combined; N=205) Political pressures and obstacles 50.7% Reforms are not well thought out in light of country challenges 46.8% Ongoing conflict and instability 27.8% Inadequate funding 24.4% The World Bank Group is not sensitive enough to political/social realities on the 22.9% ground There is not an adequate level of citizen/civil society participation 21.5% Poor coordination within the Government 18.0% The World Bank Group works too slowly 12.7% Poor donor coordination 10.2% The Government works inefficiently 9.8% The World Bank Group does not do adequate follow through/follow-up 7.8% Lack of/inadequate levels of capacity in Government 7.8% Other 5.4% Poor coordination within the World Bank Group 1.5% 55 World Bank Group Country Opinion Survey 2017: Burundi C. World Bank Group’s Effectiveness and Results 1. How EFFECTIVE do you believe the World Bank Group is in terms of the work Effectiveness it does in the following areas of development in Burundi? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Social protection (e.g., pensions, targeted social assistance) 80 107 4.85 2.43 2. Gender equity 85 104 5.92 1.82 3. Demographic transition 72 118 5.03 2.48 4. Private sector development 122 73 6.34 2.09 5. Education (including vocational training) 113 80 5.72 2.30 6. Public sector governance/reform (i.e., government effectiveness, public 126 66 6.71 2.25 financial management, public expenditure, fiscal system reform) 7. Global/regional integration 74 112 6.38 2.09 8. Food security 125 73 6.56 2.10 9. Urban development 107 87 5.93 2.41 10. Energy 128 68 6.17 2.48 11. Water and sanitation 104 87 6.08 2.24 12. Pollution 70 117 4.86 2.25 13. Job creation/employment 121 75 5.94 2.15 14. Health 137 62 7.19 1.83 15. Financial markets 80 107 6.00 2.37 16. Transport (e.g., roads, bridges, transportation) 113 76 6.58 2.40 17. Agriculture and rural development 141 56 6.93 1.98 18. Trade and exports 76 114 5.16 2.38 19. Crime and violence 53 142 3.68 2.56 20. Natural resource management 84 108 5.29 2.20 21. Climate change (e.g., mitigation, adaptation) 110 87 5.92 2.26 22. Poverty reduction 146 54 6.19 2.30 23. Anti corruption 95 98 5.60 2.36 24. Judiciary reform 77 117 5.48 2.36 25. Economic growth 134 64 6.13 2.30 26. Disaster risk management 95 97 5.48 2.41 27. Equality of opportunity (i.e., social inclusion) 95 103 5.79 2.20 28. Disease (e.g., malaria) 109 88 6.50 2.16 29. Information and communications technology 88 112 5.92 2.09 30. Security/stabilization/reconstruction 78 119 6.01 2.13 31. Regional conflict and tensions 63 136 4.49 2.25 32. Local governance and institutions 95 99 5.83 2.24 33. Social cohesion 79 120 5.06 2.26 34. Gender based violence 88 111 5.90 2.22 56 World Bank Group Country Opinion Survey 2017: Burundi C. World Bank Group’s Effectiveness and Results (continued) Achieving Development Results* N DK Mean SD 2. To what extent does the World Bank Group’s work help to achieve development results in Burundi? (1-To no degree at all, 10-To a very significant 165 41 6.82 2.08 degree) Building and Strengthening Country Systems* N DK Mean SD 3. To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in Burundi? 144 59 6.79 2.09 (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Burundi? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group’s financial instruments (i.e., investment lending, 142 62 6.41 2.09 Development Policy Loan, Trust Funds, etc.) meet the needs of Burundi 5. The World Bank Group meets Burundi’s needs for knowledge services (e.g., 139 67 5.68 2.44 research, analysis, data, technical assistance) 57 World Bank Group Country Opinion Survey 2017: Burundi D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=211) Weekly 5.2% Monthly 12.8% A few times a year 39.3% Rarely 28.4% Never 14.2% In Burundi, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 138 58 7.17 2.10 3. Include appropriate level of stakeholder involvement during preparation 122 75 6.21 2.17 4. Lead to practical solutions 129 69 6.17 2.17 5. Are accessible (well written and easy to understand) 137 63 5.99 2.16 6. Are source of relevant information on global good practices 135 67 7.01 2.09 7. Are relevant to country challenges 87 31 6.34 2.19 8. Are adequately disseminated 141 57 4.59 2.31 9. Are translated enough into local language 121 80 2.36 1.88 10. Are adaptable to Burundi’s specific development challenges and country 143 57 6.17 2.19 circumstances* Overall Evaluations N DK Mean SD 11. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your 160 49 7.23 2.07 country?* (1-Not significant at all, 10-Very significant) 12. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high 152 57 7.43 1.79 technical quality) E. Working with the World Bank Group 1. When working with the World Bank Group on programs, projects and other Percentage of Respondents activities, do you believe that the team …? (N=212) Almost never has the right skills mix to tackle the challenges of fragility .5% Rarely has the right skills mix to tackle the challenges of fragility 4.7% Sometimes has the right skills mix to tackle the challenges of fragility 23.1% Almost always has the right skills mix to tackle the challenges of fragility 29.7% Don’t know 31.1% Prefer not to answer 10.8% 58 World Bank Group Country Opinion Survey 2017: Burundi E. Working with the World Bank Group (continued) To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 2. The World Bank Group disburses funds promptly 128 73 4.41 2.53 3. The World Bank Group effectively monitors and evaluates the projects and 156 46 7.43 1.96 programs it supports 4. The World Bank Group’s approvals and reviews are done in a timely fashion 140 61 5.56 2.30 5. The World Bank Group’s “Safeguard Policy” requirements are reasonable 101 102 6.16 2.19 6. The World Bank Group’s conditions on its lending are reasonable 95 106 6.16 2.46 7. The World Bank Group takes decisions quickly in Burundi* 118 83 5.36 2.22 8. Working with the World Bank Group increases Burundi’s institutional 152 53 6.89 2.04 capacity 9. Where country systems (e.g., procurement, financial management, etc.) are 135 72 7.41 2.11 adequate, the World Bank Group makes appropriate use of them* 10. The World Bank Group provides effective implementation support (i.e., 143 62 6.97 2.33 supervision of projects) WBG Promoting PPP in Burundi N DK Mean SD 11. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Burundi? (1-To no 150 60 6.36 2.21 degree at all, 10-To a very significant degree) WBG Staffing in Burundi N DK Mean SD 12. To what extent do you believe the World Bank Group is adequately staffed in 111 99 5.15 2.48 Burundi? (1-To no degree at all, 10-To a very significant degree) Measuring and Correcting the World Bank Group’s Work N DK Mean SD 13. To what extent do you believe the World Bank Group measures and corrects its work in real time in Burundi? (1-To no degree at all, 10-To a very significant 115 95 6.02 2.22 degree) 59 World Bank Group Country Opinion Survey 2017: Burundi F. The Future Role of the World Bank Group in Burundi 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Burundi? (Choose no more than TWO) (Responses Combined; N=207) Collaborate more effectively with Government clients (e.g., national, state, local) 32.4% Offer more innovative financial products 30.0% Reduce the complexity of obtaining World Bank Group financing 25.1% Increase the level of capacity development in the country 24.2% Reach out more to groups outside of Government 22.7% Improve the quality of its experts as related to Burundi’s specific challenges 9.7% Provide more adequate data/knowledge/statistics/figures on Burundi’s economy 9.7% Help to bring discipline/effective supervision to implementation of investment 7.7% projects Offer more innovative knowledge services 7.7% Improve the competitiveness of its financing compared to markets (e.g., cost, 6.3% timeliness, other terms) Work faster 5.8% Other 4.3% Increase the level of World Bank Group staffing in Burundi’s office 4.3% Ensure greater selectivity in its work 2.4% Increase the availability of reimbursable consulting services (RAS) knowledge work 1.0% and activities 2. When considering the combination of services that the World Bank Group offers in Burundi, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more Percentage of Respondents of in Burundi? (Select only ONE response) (N=199) The combination is appropriate for Burundi 42.2% Financial services 40.2% Knowledge products 7.5% Convening services 4.5% Don't know 4.5% None of the above 1.0% 60 World Bank Group Country Opinion Survey 2017: Burundi F. The Future Role of the World Bank Group in Burundi (continued) 3A. Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Burundi? Percentage of Respondents (Choose no more than THREE) (Responses Combined; N=201) Infrastructure 47.8% Jobs 45.3% Access to basic services 35.3% Public financial management 33.8% Improving livelihoods 26.9% Capacity of state institutions 20.9% Reduction of malnutrition 19.4% Local governance 15.4% Stimulating dialogue to promote peace and stability 13.9% Social cohesion 10.4% Promoting demographic transition 7.5% Social safety nets 5.5% Conflict resolution mechanisms 5.5% Access to justice systems 4.5% Security mechanisms 3.5% Reducing violence 2.5% 3B. Which THREE areas below would benefit most from other donors in Burundi Percentage of Respondents after the 2015 crisis? (Choose no more than THREE) (Responses Combined; N=199) Reduction of malnutrition 29.6% Stimulating dialogue to promote peace and stability 25.6% Local governance 24.6% Infrastructure 22.6% Access to basic services 21.1% Social cohesion 20.6% Jobs 20.6% Promoting demographic transition 17.6% Access to justice systems 17.6% Improving livelihoods 17.1% Security mechanisms 15.1% Capacity of state institutions 14.1% Conflict resolution mechanisms 13.1% Social safety nets 13.1% Public financial management 12.6% Reducing violence 11.1% 61 World Bank Group Country Opinion Survey 2017: Burundi F. The Future Role of the World Bank Group in Burundi (continued) 4. To what degree does the World Bank Group support its Level of Agreement resources (financial, technical, knowledge, and convening Prefer not power? (1-Strongly disagree, 10-Strongly agree) N DK to answer Mean SD 1. Social cohesion 71 86 27 4.80 2.00 2. Public financial management 115 63 18 6.83 2.25 3. Reducing violence 70 91 25 4.99 2.27 4. Access to justice systems 73 96 23 5.26 2.40 5. Security mechanisms 69 103 20 4.94 2.31 6. Conflict resolution mechanisms 77 93 22 4.34 2.19 7. Access to basic services 102 69 14 6.57 2.08 8. Capacity of state institutions 109 64 17 6.49 2.22 9. Jobs 106 65 14 5.85 2.26 10. Improving livelihoods 103 76 14 6.24 2.19 11. Reduction of malnutrition 122 60 11 5.69 2.09 12. Social safety nets 86 79 21 6.19 2.37 13. Stimulating dialogue to promote peace and stability 68 99 24 5.06 2.42 14. Promoting demographic transition 79 93 18 5.22 2.30 15. Infrastructure 134 50 10 6.92 2.06 16. Local governance 105 70 21 5.90 2.26 62 World Bank Group Country Opinion Survey 2017: Burundi G. Communication and Information Sharing Percentage of Respondents 1. How frequently do you interact with the World Bank Group now in Burundi? (N=202) Never 30.2% Less than once a year 8.4% Once a year to a few times a year 38.1% Less than once a month 5.4% At least once a month 10.4% At least once a week 7.4% 2. How much face to face access would you like to have with the World Bank Group in Burundi (i.e., discussions, meetings, conferences, workshops, Percentage of Respondents training, etc.)? (N=210) I prefer more frequent interactions with the World Bank Group 85.7% I prefer the frequency of my interactions with the World Bank Group to be just 9.0% about the same as they are currently I prefer less frequent interactions with the World Bank Group .5% Prefer not to answer 4.8% 3. How do you get most of your information about economic and social Percentage of Respondents development issues in Burundi? (Choose no more than TWO) (Responses Combined; N=205) Internet 62.0% Local radio 35.1% Local newspapers 23.4% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 15.1% Other 14.1% Local television 12.2% International radio 9.8% Periodicals 8.3% International newspapers 6.3% International television 6.3% 4. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=208) World Bank Group’s seminars/workshops/conferences 48.6% World Bank Group’s publications and other written materials 45.2% e-Newsletters 36.5% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 31.7% World Bank Group’s website 27.4% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 2.4% Mobile phones 1.4% Other 0.5% 5. Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its Percentage of Respondents possession that is not on a list of exceptions? (N=201) Yes 10.9% No 89.1% 63 World Bank Group Country Opinion Survey 2017: Burundi G. Communication and Information Sharing (continued) Percentage of Respondents 6. Do you have reliable access to the Internet? (N=204) Yes 87.7% No 12.3% Percentage of Respondents 7. Do you use/have you used the World Bank Group website? (N=196) Yes 44.9% No 55.1% 8. Do you currently consult the World Bank Group social media sites (e.g., blogs, Percentage of Respondents Facebook, Twitter, YouTube, and Flickr)? (N=204) Yes 18.6% No 81.4% 9. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=141) High speed/WiFi 84.4% Dial-up 15.6% 10. How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for Percentage of Respondents information/knowledge that you can use in your work? (N=199) Weekly 16.6% Monthly 14.6% A few times a year 20.6% Rarely 17.6% Never 30.7% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 11. I find the World Bank Group’s websites easy to navigate. (Only answer if you 90 97 6.87 2.39 have used a World Bank Group website) 12. I find the information on the World Bank Group’s websites useful. (Only 93 86 7.56 2.00 answer if you have used a World Bank Group website) 13. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, 60 125 6.72 2.82 YouTube, Flickr) are valuable sources of information about the institution 14. When I need information from the World Bank Group I know how to find it 115 78 6.08 2.90 (e.g., whom to call, where to reach them, etc.) 15. The World Bank Group is responsive to my information requests and inquiries 82 108 6.28 2.80 64 World Bank Group Country Opinion Survey 2017: Burundi H. Background Information 1. Which of the following best describes your current position? (Select only ONE Percentage of Respondents response) (N=201) Employee of a Ministry, Ministerial Department or Implementation Agency 20.9% Media 10.0% PMU/Consultant/Contractor working on World Bank Group supported project 9.5% NGO/Community Based Organization 9.0% Office of Minister 8.5% Private Sector Organization 8.5% Local Government Office or Staff 7.5% Bilateral/Multilateral Agency 6.0% Academia/Research Institute/Think Tank 5.5% Other 5.5% Office of the President, Prime Minister 4.0% Independent Government Institution 2.0% Office of Parliamentarian 1.5% Trade Union 1.5% Faith-Based Group .5% 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=199) Governance 14.6% Education 13.6% Agriculture 13.6% Other 12.6% Health, nutrition, and population 10.6% Generalist (specialized in multiple sectors) 8.0% Finance and markets 6.5% Macroeconomics and fiscal management 4.0% Trade and competitiveness 3.0% Transport and ICT 3.0% Urban, rural, and social development 3.0% Gender 2.0% Environment and natural resources 1.5% Poverty 1.5% Social protection and labor 1.0% Energy and extractives 1.0% Water .5% 65 World Bank Group Country Opinion Survey 2017: Burundi H. Background Information (continued) 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents (IDA, IFC, or MIGA) in your country? (N=204) Yes 40.2% No 59.8% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Burundi? (Select only ONE response) (N=151) The World Bank (IDA) 69.5% The International Finance Corporation (IFC) 3.3% Other 27.2% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=177) Yes 22.0% No 78.0% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Burundi? (Select only ONE response) (N=40) The two institutions work well together 40.0% The way the two institutions work together needs improvement 20.0% The two institutions do not work well together 2.5% Don't know 37.5% 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Burundi? (Choose no more than TWO) (Responses Combined; N=170) Collaborate as part of my professional duties 45.3% Use World Bank Group reports/data 30.6% Engage in World Bank Group related/sponsored events/activities 30.0% Observer (i.e., follow in media, discuss in informal conversations, etc.) 25.9% Use World Bank Group website for information, data, research, etc. 21.2% Percentage of Respondents 8. What’s your gender? (N=208) Female 14.4% Male 85.6% Percentage of Respondents 9. Which best represents your geographic location? (N=262) East 10.3% West 43.3% North 14.9% South 14.4% Center 17.0% 66 World Bank Group Country Opinion Survey 2017: Burundi Appendix B: Responses to All Questions by Stakeholder Groups19  Office of the President/Prime Minister/Minister N=25  Employee of a Ministry N=42  PMU/Consultant on a WBG-supported Project N=19  Local Government N=15  Bilateral/Multilateral Agency N=12  Private Sector/Financial Sector/Private Bank N=17  CSO N=22  Media N=20  Academia/Research Institute/Think Tank N=11  Other N=18 A. General Issues facing Burundi In general, would you say that Burundi is headed in ... ?* Office of the President/ Employee Bilateral/ Private Sector/ Academia/ Prime Minister/ of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Gov. Agency Private Bank CSO Media Think Tank Other The right direction 96.0% 97.4% 44.4% 100.0% 14.3% 30.8% 26.3% 27.8% 45.5% 62.5% The wrong direction 4.0% 0.0% 38.9% 0.0% 57.1% 53.8% 47.4% 27.8% 36.4% 12.5% Not sure 0.0% 2.6% 16.7% 0.0% 28.6% 15.4% 26.3% 44.4% 18.2% 25.0% *Significantly different between stakeholder groups 19 Only 201 respondents provided information about their current positions. Therefore, only these respondents were included in the across-stakeholder analysis presented in this appendix. 67 World Bank Group Country Opinion Survey 2017: Burundi A. General Issues facing Burundi (continued) Listed below are a number of development priorities in Burundi. Please identify which of the following you consider the most important development priorities in Burundi? (Choose no more than THREE) Office of the President/ Employee Bilateral/ Private Sector/ Academia/ Percentage of Respondents Prime Minister/ of PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses Combined) Minister a Ministry Consultant Gov. Agency Private Bank CSO Media Think Tank Other Social protection (e.g., pensions, targeted social 8.3% 7.1% 0.0% 20.0% 8.3% 5.9% 9.5% 10.5% 0.0% 5.9% assistance) Gender equity 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% Private sector development* 16.7% 2.4% 22.2% 26.7% 0.0% 29.4% 9.5% 5.3% 0.0% 5.9% Education (including vocational training) 45.8% 45.2% 27.8% 46.7% 33.3% 11.8% 42.9% 15.8% 45.5% 41.2% Security/stabilization/reconstruction* 20.8% 16.7% 27.8% 6.7% 8.3% 41.2% 14.3% 47.4% 18.2% 11.8% Public sector governance/reform (i.e., government effectiveness, public financial management, public 16.7% 7.1% 33.3% 20.0% 50.0% 29.4% 42.9% 63.2% 36.4% 29.4% expenditure, fiscal system reform)* Global/regional integration 12.5% 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 10.5% 0.0% 0.0% Food security* 12.5% 23.8% 5.6% 33.3% 25.0% 11.8% 38.1% 0.0% 9.1% 5.9% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Energy* 4.2% 38.1% 44.4% 26.7% 16.7% 41.2% 14.3% 42.1% 63.6% 41.2% Water and sanitation 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regional conflict and tensions 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% 5.9% Pollution 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 8.3% 23.8% 27.8% 0.0% 25.0% 11.8% 28.6% 5.3% 18.2% 0.0% Health* 41.7% 23.8% 0.0% 26.7% 0.0% 0.0% 9.5% 0.0% 0.0% 5.9% Demographic transition* 0.0% 0.0% 11.1% 0.0% 16.7% 23.5% 0.0% 5.3% 0.0% 5.9% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Transport (e.g., roads, bridges, transportation) 0.0% 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 5.9% Agriculture and rural development 58.3% 50.0% 44.4% 33.3% 25.0% 23.5% 38.1% 42.1% 63.6% 41.2% Trade and exports 4.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% Crime and violence 0.0% 0.0% 11.1% 0.0% 0.0% 11.8% 4.8% 0.0% 0.0% 0.0% Social cohesion 8.3% 2.4% 5.6% 13.3% 16.7% 0.0% 0.0% 0.0% 9.1% 5.9% Natural resource management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Climate change (e.g., mitigation, adaptation) 4.2% 4.8% 0.0% 6.7% 0.0% 11.8% 4.8% 0.0% 0.0% 5.9% Poverty reduction 20.8% 21.4% 5.6% 0.0% 8.3% 17.6% 14.3% 5.3% 18.2% 29.4% Anti corruption 0.0% 7.1% 11.1% 26.7% 16.7% 11.8% 4.8% 21.1% 0.0% 11.8% Judiciary reform* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 10.5% 0.0% 0.0% Economic growth 4.2% 14.3% 16.7% 6.7% 33.3% 11.8% 14.3% 10.5% 0.0% 5.9% Local governance and institutions* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 11.8% Disaster risk management 8.3% 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% Equality of opportunity (i.e., social inclusion) 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% Disease (e.g., malaria) 4.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 0.0% 0.0% 5.6% 0.0% 0.0% 0.0% 9.5% 0.0% 0.0% 5.9% Gender based violence 0.0% 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 68 World Bank Group Country Opinion Survey 2017: Burundi A. General Issues facing Burundi (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Burundi? (Choose no more than THREE) Office of the President/ Employee Bilateral/ Private Sector/ Academia/ Percentage of Respondents Prime Minister/ of PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses Combined) Minister a Ministry Consultant Gov. Agency Private Bank CSO Media Think Tank Other Economic growth 45.8% 35.7% 36.8% 46.7% 75.0% 52.9% 36.4% 40.0% 18.2% 38.9% Disaster risk management 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 5.0% 0.0% 0.0% Equality of opportunity (i.e., social inclusion) 0.0% 7.1% 0.0% 6.7% 0.0% 0.0% 9.1% 0.0% 0.0% 16.7% Disease (e.g., malaria) 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% Local governance and institutions 0.0% 0.0% 10.5% 20.0% 16.7% 11.8% 9.1% 10.0% 9.1% 16.7% Information and communications technology 4.2% 2.4% 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% 5.6% Social protection (e.g., pensions, targeted social 4.2% 9.5% 0.0% 13.3% 8.3% 5.9% 4.5% 0.0% 0.0% 5.6% assistance) Agriculture and rural development 66.7% 50.0% 68.4% 46.7% 16.7% 41.2% 40.9% 60.0% 72.7% 55.6% Trade and exports 8.3% 9.5% 10.5% 6.7% 0.0% 5.9% 0.0% 0.0% 9.1% 5.6% Crime and violence 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% Climate change (e.g., mitigation, adaptation) 0.0% 4.8% 0.0% 6.7% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% Transport (e.g., roads, bridges, transportation) 0.0% 4.8% 5.3% 0.0% 0.0% 0.0% 4.5% 5.0% 0.0% 0.0% Social cohesion 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Energy 41.7% 38.1% 21.1% 26.7% 25.0% 29.4% 13.6% 25.0% 54.5% 27.8% Anti corruption 0.0% 14.3% 21.1% 6.7% 16.7% 17.6% 18.2% 35.0% 0.0% 5.6% Judiciary reform* 0.0% 0.0% 10.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Pollution 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 45.8% 28.6% 26.3% 33.3% 58.3% 47.1% 31.8% 35.0% 36.4% 38.9% Health* 0.0% 16.7% 5.3% 6.7% 0.0% 0.0% 18.2% 0.0% 9.1% 0.0% Security/stabilization/reconstruction 16.7% 9.5% 26.3% 0.0% 0.0% 11.8% 22.7% 20.0% 9.1% 16.7% Financial markets 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Public sector governance/reform (i.e., government effectiveness, public financial management, public 4.2% 7.1% 15.8% 13.3% 33.3% 5.9% 22.7% 25.0% 18.2% 16.7% expenditure, fiscal system reform) Gender equity 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% 0.0% Private sector development 16.7% 19.0% 21.1% 20.0% 25.0% 41.2% 22.7% 0.0% 18.2% 5.6% Education (including vocational training) 33.3% 19.0% 5.3% 13.3% 0.0% 17.6% 4.5% 10.0% 36.4% 22.2% Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Food security 8.3% 11.9% 5.3% 20.0% 8.3% 0.0% 18.2% 5.0% 9.1% 16.7% Regional conflict and tensions 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 4.2% 7.1% 0.0% 6.7% 0.0% 0.0% 4.5% 5.0% 0.0% 5.6% Demographic transition* 0.0% 0.0% 0.0% 0.0% 16.7% 5.9% 0.0% 0.0% 0.0% 0.0% Gender based violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2017: Burundi A. General Issues facing Burundi (continued) The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Burundi? (Choose no more than TWO) Office of the President/ Employee Bilateral/ Private Sector/ Academia/ Percentage of Respondents Prime Minister/ of PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses Combined) Minister a Ministry Consultant Gov. Agency Private Bank CSO Media Think Tank Other Greater access to health and nutrition for citizens 21.7% 23.1% 31.6% 6.7% 33.3% 6.7% 28.6% 10.0% 36.4% 18.8% Better entrepreneurial opportunities (i.e., to start 17.4% 23.1% 21.1% 53.3% 0.0% 26.7% 38.1% 50.0% 27.3% 25.0% small and medium sized businesses)* A growing middle class 21.7% 10.3% 5.3% 13.3% 16.7% 13.3% 4.8% 10.0% 9.1% 25.0% Better opportunity for the poor who live in rural 8.7% 15.4% 10.5% 0.0% 16.7% 6.7% 28.6% 20.0% 9.1% 12.5% areas Better opportunity for the poor who live in urban 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% 9.5% 0.0% 0.0% 6.3% areas Consistent economic growth 43.5% 30.8% 21.1% 26.7% 50.0% 40.0% 19.0% 10.0% 27.3% 18.8% More reliable social safety net 8.7% 7.7% 0.0% 13.3% 16.7% 6.7% 0.0% 0.0% 0.0% 0.0% Greater access to micro-finance for the poor 17.4% 25.6% 31.6% 26.7% 25.0% 20.0% 23.8% 45.0% 9.1% 12.5% Greater voice and participation for citizens to help 0.0% 0.0% 0.0% 0.0% 0.0% 13.3% 0.0% 0.0% 0.0% 12.5% ensure greater accountability* Education and training that better ensure job 34.8% 35.9% 36.8% 33.3% 16.7% 40.0% 14.3% 25.0% 54.5% 37.5% opportunity Better quality public services 8.7% 7.7% 5.3% 0.0% 0.0% 13.3% 14.3% 10.0% 0.0% 0.0% Better employment opportunities for young people 13.0% 17.9% 26.3% 20.0% 25.0% 0.0% 23.8% 5.0% 9.1% 12.5% Better employment opportunities for women 4.3% 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 15.0% 0.0% 6.3% Less gender based violence 0.0% 5.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 5.3% 0.0% 0.0% 6.7% 0.0% 0.0% 9.1% 6.3% *Significantly different between stakeholder groups Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem, or not a problem at all in Burundi? (Select only ONE response) Office of the President/ Employee Bilateral/ Private Sector/ Academia/ Prime Minister/ of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Gov. Agency Private Bank CSO Media Think Tank Other A very big problem 40.0% 47.6% 47.4% 60.0% 75.0% 64.7% 63.6% 65.0% 63.6% 55.6% A moderately big problem 40.0% 31.0% 36.8% 26.7% 8.3% 17.6% 18.2% 25.0% 9.1% 27.8% A small problem 20.0% 16.7% 15.8% 0.0% 0.0% 17.6% 9.1% 10.0% 27.3% 16.7% Not a problem at all 0.0% 4.8% 0.0% 13.3% 16.7% 0.0% 9.1% 0.0% 0.0% 0.0% 70 World Bank Group Country Opinion Survey 2017: Burundi A. General Issues facing Burundi (continued) In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in your country? (Select only ONE response) Office of the President/ Employee Bilateral/ Private Sector/ Academia/ Prime Minister/ of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Gov. Agency Private Bank CSO Media Think Tank Other A very serious problem 100.0% 88.1% 84.2% 93.3% 75.0% 100.0% 95.5% 85.0% 90.9% 88.9% A somewhat serious problem 0.0% 7.1% 10.5% 6.7% 25.0% 0.0% 4.5% 15.0% 9.1% 11.1% Not too serious problem 0.0% 4.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Not a problem 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% In your view, is early childhood development (i.e. nutrition, growth, Burundie, and education) a very important, moderately important, slightly important, or not an important development priority in Burundi? (Select only ONE response) Office of the President/ Employee Bilateral/ Private Sector/ Academia/ Prime Minister/ of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Gov. Agency Private Bank CSO Media Think Tank Other A very important development priority 100.0% 100.0% 73.7% 86.7% 100.0% 76.5% 86.4% 80.0% 90.9% 94.4% A moderately important development priority 0.0% 0.0% 21.1% 13.3% 0.0% 17.6% 13.6% 20.0% 9.1% 5.6% Not an important development priority 0.0% 0.0% 5.3% 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% 0.0% B. Overall Attitudes toward the World Bank Group Which of the following best describes your current position? Office of the PMU/ Bilateral/ Private Sector/ Academia/ President/ Prime Employee of a Consultant/ Local Multilateral Financial Sector/ Research Institute/ Minister/ Minister Ministry Contractor Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World 20 6.65 1.87 37 6.14 2.49 19 7.58 1.84 11 5.18 2.86 12 4.83 3.01 17 4.53 2.10 18 5.11 1.97 18 5.00 3.27 11 5.45 2.30 17 6.47 2.12 Bank Group in Burundi?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Which of the following best describes your current position? Office of the PMU/ Bilateral/ Private Sector/ Academia/ President/ Prime Employee of a Consultant/ Local Multilateral Financial Sector/ Research Institute/ Minister/ Minister Ministry Contractor Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the 22 7.14 2.19 38 7.68 2.05 18 7.56 1.72 10 8.10 2.13 10 7.50 .85 14 5.86 2.41 16 6.25 2.84 15 6.60 2.44 10 5.60 2.01 15 7.73 1.58 World Bank Group’s effectiveness in Burundi.* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups Which of the following best describes your current position? Office of the PMU/ Bilateral/ Private Sector/ Academia/ President/ Prime Employee of a Consultant/ Local Multilateral Financial Sector/ Research Institute/ Minister/ Minister Ministry Contractor Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and 21 6.86 2.22 30 7.47 1.96 16 7.88 1.96 9 7.33 1.66 10 7.30 .95 15 6.53 2.17 16 7.69 2.18 11 7.55 1.63 8 6.00 2.45 13 7.38 1.76 knowledge) to help Burundi solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 71 World Bank Group Country Opinion Survey 2017: Burundi B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Burundi, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Burundi? (Choose no more than THREE) Office of the President/ Employee Bilateral/ Private Sector/ Academia/ Percentage of Respondents Prime Minister/ of PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses Combined) Minister a Ministry Consultant Gov. Agency Private Bank CSO Media Think Tank Other Energy 70.8% 68.3% 78.9% 53.8% 50.0% 58.8% 50.0% 63.2% 81.8% 72.2% Water and sanitation 0.0% 4.9% 5.3% 0.0% 0.0% 0.0% 4.5% 10.5% 0.0% 5.6% Pollution 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% Demographic transition* 0.0% 0.0% 0.0% 0.0% 0.0% 17.6% 0.0% 5.3% 0.0% 0.0% Job creation/employment 20.8% 34.1% 10.5% 30.8% 25.0% 23.5% 18.2% 21.1% 36.4% 33.3% Health* 4.2% 29.3% 26.3% 38.5% 0.0% 5.9% 22.7% 10.5% 9.1% 5.6% Regional conflict and tensions 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Financial markets 0.0% 2.4% 10.5% 0.0% 0.0% 0.0% 4.5% 10.5% 0.0% 0.0% Social protection (e.g., pensions, targeted social 4.2% 2.4% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% assistance) Gender equity* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 10.5% 0.0% 0.0% Private sector development 16.7% 12.2% 26.3% 7.7% 0.0% 41.2% 13.6% 10.5% 9.1% 22.2% Education (including vocational training) 25.0% 19.5% 15.8% 38.5% 41.7% 11.8% 13.6% 31.6% 45.5% 11.1% Public sector governance/reform (i.e., government effectiveness, public financial management, public 8.3% 7.3% 10.5% 0.0% 41.7% 23.5% 13.6% 10.5% 9.1% 11.1% expenditure, fiscal system reform) Security/stabilization/reconstruction 8.3% 9.8% 10.5% 0.0% 0.0% 5.9% 13.6% 5.3% 9.1% 11.1% Global/regional integration* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 13.6% 0.0% 0.0% 0.0% Food security 16.7% 14.6% 5.3% 23.1% 0.0% 11.8% 18.2% 0.0% 9.1% 11.1% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Judiciary reform* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 10.5% 0.0% 0.0% Economic growth* 33.3% 19.5% 10.5% 30.8% 58.3% 41.2% 13.6% 31.6% 9.1% 11.1% Disaster risk management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity (i.e., social inclusion) 0.0% 4.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.1% Disease (e.g., malaria) 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% 0.0% Local governance and institutions 8.3% 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% 0.0% 9.1% 16.7% Information and communications technology 4.2% 2.4% 5.3% 0.0% 0.0% 0.0% 13.6% 0.0% 0.0% 5.6% Transport (e.g., roads, bridges, transportation) 16.7% 2.4% 15.8% 7.7% 16.7% 0.0% 0.0% 5.3% 0.0% 0.0% Agriculture and rural development 45.8% 43.9% 42.1% 46.2% 33.3% 23.5% 40.9% 31.6% 63.6% 50.0% Trade and exports 0.0% 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.6% Crime and violence 0.0% 0.0% 5.3% 0.0% 0.0% 11.8% 0.0% 10.5% 0.0% 0.0% Natural resource management 0.0% 4.9% 0.0% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 5.6% Social cohesion 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Climate change (e.g., mitigation, adaptation) 4.2% 2.4% 5.3% 0.0% 0.0% 11.8% 0.0% 0.0% 0.0% 0.0% Poverty reduction 12.5% 2.4% 5.3% 7.7% 8.3% 0.0% 22.7% 15.8% 9.1% 11.1% Anti corruption 0.0% 4.9% 0.0% 7.7% 16.7% 5.9% 0.0% 5.3% 0.0% 0.0% Gender based violence 0.0% 4.9% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 72 World Bank Group Country Opinion Survey 2017: Burundi B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Burundi? Office of the President/ Employee Bilateral/ Private Sector/ Academia/ Greatest Value Prime Minister/ of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Gov. Agency Private Bank CSO Media Think Tank Other Bringing together different groups of stakeholders 4.2% 13.5% 10.5% 0.0% 0.0% 11.8% 0.0% 10.0% 10.0% 18.8% Capacity development related to World Bank Group 20.8% 10.8% 5.3% 23.1% 11.1% 17.6% 25.0% 5.0% 10.0% 18.8% supported projects Stand-alone technical assistance (system oriented) 0.0% 0.0% 0.0% 7.7% 11.1% 5.9% 5.0% 0.0% 0.0% 6.3% Policy advice, studies, analyses 8.3% 0.0% 5.3% 23.1% 33.3% 23.5% 15.0% 10.0% 10.0% 6.3% Financial resources 41.7% 48.6% 52.6% 23.1% 44.4% 23.5% 25.0% 25.0% 60.0% 31.3% Data and statistics 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 5.0% 0.0% 0.0% Promoting knowledge sharing 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Implementation support 0.0% 8.1% 10.5% 7.7% 0.0% 0.0% 5.0% 10.0% 0.0% 6.3% Mobilizing third party financial resources 20.8% 16.2% 15.8% 0.0% 0.0% 11.8% 10.0% 15.0% 10.0% 12.5% Donor coordination* 0.0% 0.0% 0.0% 15.4% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% Strategy formulation (e.g., PRSP assistance) 0.0% 2.7% 0.0% 0.0% 0.0% 5.9% 0.0% 5.0% 0.0% 0.0% Fighting against gender based violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 4.2% 0.0% 0.0% 0.0% 0.0% 0.0% 10.0% 5.0% 0.0% 0.0% *Significantly different between stakeholder groups Office of the President/ Employee Bilateral/ Private Sector/ Academia/ Greatest Value Prime Minister/ of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Gov. Agency Private Bank CSO Media Think Tank Other Bringing together different groups of stakeholders 0.0% 0.0% 0.0% 7.7% 0.0% 0.0% 5.3% 5.3% 0.0% 0.0% Capacity development related to World Bank Group 30.4% 13.5% 0.0% 7.7% 0.0% 11.8% 0.0% 15.8% 33.3% 25.0% supported projects* Stand-alone technical assistance (system oriented) 0.0% 5.4% 10.5% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% Policy advice, studies, analyses 0.0% 10.8% 5.3% 0.0% 22.2% 23.5% 10.5% 15.8% 11.1% 12.5% Financial resources* 4.3% 16.2% 0.0% 46.2% 11.1% 17.6% 21.1% 15.8% 0.0% 12.5% Data and statistics 0.0% 2.7% 0.0% 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% 6.3% Promoting knowledge sharing 8.7% 0.0% 10.5% 0.0% 0.0% 5.9% 5.3% 10.5% 11.1% 0.0% Implementation support 30.4% 21.6% 21.1% 0.0% 0.0% 5.9% 10.5% 15.8% 0.0% 6.3% Mobilizing third party financial resources* 4.3% 13.5% 10.5% 0.0% 66.7% 5.9% 15.8% 0.0% 33.3% 0.0% Donor coordination* 0.0% 0.0% 26.3% 15.4% 0.0% 0.0% 10.5% 0.0% 11.1% 12.5% Strategy formulation (e.g., PRSP assistance) 21.7% 10.8% 5.3% 7.7% 0.0% 23.5% 10.5% 21.1% 0.0% 12.5% Fighting against gender based violence 0.0% 5.4% 10.5% 7.7% 0.0% 0.0% 10.5% 0.0% 0.0% 6.3% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 73 World Bank Group Country Opinion Survey 2017: Burundi B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Burundi? (Choose no more than TWO) Office of the President/ Employee Bilateral/ Private Sector/ Academia/ Percentage of Respondents Prime Minister/ of PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses Combined) Minister a Ministry Consultant Gov. Agency Private Bank CSO Media Think Tank Other World Bank Group’s processes too complex 16.0% 17.1% 31.6% 30.8% 33.3% 23.5% 27.3% 23.5% 9.1% 23.5% Not willing to honestly criticize policies and reform 0.0% 7.3% 15.8% 7.7% 16.7% 41.2% 9.1% 17.6% 0.0% 11.8% efforts in the country* Staff too inaccessible 0.0% 9.8% 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% 9.1% 0.0% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and 36.0% 31.7% 0.0% 46.2% 8.3% 11.8% 13.6% 5.9% 18.2% 17.6% procedures)* Not aligned with other donors’ work 0.0% 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% Not aligned with country priorities* 16.0% 4.9% 15.8% 23.1% 0.0% 11.8% 22.7% 5.9% 18.2% 5.9% Not adequately sensitive to political/social realities 32.0% 19.5% 5.3% 0.0% 16.7% 23.5% 9.1% 23.5% 27.3% 41.2% in Burundi Too influenced by developed countries 32.0% 24.4% 15.8% 23.1% 0.0% 5.9% 18.2% 5.9% 36.4% 17.6% Not exploring alternative policy options 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Not collaborating enough with stakeholders outside 0.0% 7.3% 31.6% 7.7% 0.0% 35.3% 36.4% 11.8% 9.1% 17.6% the Government* Its advice and strategies do not lend themselves to 12.0% 7.3% 0.0% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% practical problem solving Not enough public disclosure of its work 24.0% 14.6% 26.3% 7.7% 41.7% 17.6% 13.6% 29.4% 27.3% 23.5% Arrogant in its approach* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.8% 0.0% 0.0% Not client focused 0.0% 4.9% 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% 9.1% 0.0% The credibility of its knowledge/data* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 11.8% 0.0% 0.0% Not focused enough on issues that are unique to 8.0% 2.4% 10.5% 0.0% 0.0% 5.9% 4.5% 17.6% 0.0% 11.8% post-conflict countries Inadequate number of World Bank Group staff 4.0% 0.0% 5.3% 15.4% 8.3% 0.0% 0.0% 0.0% 0.0% 0.0% members located in the country Not focused enough on fighting against gender 0.0% 0.0% 0.0% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 5.9% based violence Other* 0.0% 0.0% 15.8% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% 5.9% Don’t know 8.0% 19.5% 10.5% 15.4% 16.7% 11.8% 13.6% 17.6% 18.2% 5.9% *Significantly different between stakeholder groups To what extent do you believe that the World Bank Group’s work and support help the poorest in Burundi? (Select only ONE response) Office of the President/ Employee Bilateral/ Private Sector/ Academia/ Prime Minister/ of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Gov. Agency Private Bank CSO Media Think Tank Other To a fully sufficient degree 0.0% 0.0% 0.0% 7.7% 16.7% 0.0% 0.0% 0.0% 0.0% 5.6% To a somewhat sufficient degree 44.0% 54.8% 57.9% 61.5% 41.7% 29.4% 40.9% 40.0% 18.2% 50.0% To a somewhat insufficient degree 20.0% 31.0% 21.1% 7.7% 16.7% 29.4% 31.8% 30.0% 63.6% 27.8% To a very insufficient degree 20.0% 9.5% 15.8% 23.1% 8.3% 35.3% 13.6% 30.0% 18.2% 11.1% Don't know 16.0% 4.8% 5.3% 0.0% 16.7% 5.9% 13.6% 0.0% 0.0% 5.6% 74 World Bank Group Country Opinion Survey 2017: Burundi B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting Burundi Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Office of the PMU/ Bilateral/ Private Sector/ Academia/ President/ Prime Employee of a Consultant/ Local Multilateral Financial Sector/ Research Institute/ Minister/ Minister Ministry Contractor Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Investment Project Financing (IPF) 13 6.46 1.61 26 6.65 2.30 12 7.58 1.62 9 7.22 1.30 5 7.80 1.79 12 5.67 1.92 7 5.71 2.87 12 5.08 2.81 7 5.86 2.27 13 7.31 1.97 Development Policy Financing (DPF)* 14 6.86 2.07 26 6.96 1.87 9 6.89 2.20 8 6.13 .99 5 6.80 2.17 11 4.45 1.69 7 5.57 1.99 13 4.08 2.90 7 5.71 1.70 12 6.67 2.10 Trust funds and grants* 9 7.56 1.42 19 7.11 2.11 11 7.91 1.22 7 4.71 1.70 5 8.00 1.41 8 5.38 2.20 9 6.67 2.78 7 5.86 4.38 5 4.80 .84 9 6.22 1.56 Guarantees* 8 5.75 2.12 9 5.00 2.55 6 2.50 2.35 5 3.40 2.41 3 6.00 2.65 4 2.00 1.41 4 3.25 2.22 3 2.33 2.31 2 3.50 .71 6 5.00 1.26 IFC Investment Services* 7 5.71 .76 11 6.09 1.87 7 5.29 3.15 6 6.67 .82 2 8.00 1.41 7 3.00 2.65 4 5.00 1.41 4 2.25 1.89 3 5.33 3.21 7 5.57 1.27 IFC Advisory Services 7 5.86 .90 11 5.36 2.29 5 4.00 2.00 6 6.17 .98 2 7.50 .71 8 4.50 2.73 4 5.25 1.26 3 2.67 2.89 3 6.00 2.65 8 6.00 1.41 *Significantly different between stakeholder groups In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more to successfully deliver new projects in Burundi after the 2015 crisis? (Choose no more than TWO) Office of the President/ Employee Bilateral/ Private Sector/ Academia/ Percentage of Respondents Prime Minister/ of PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses Combined) Minister a Ministry Consultant Gov. Agency Private Bank CSO Media Think Tank Other Beneficiaries* 64.0% 63.4% 36.8% 46.7% 16.7% 41.2% 31.8% 55.0% 36.4% 66.7% Youth/university groups 0.0% 2.4% 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% 18.2% 5.6% Private sector* 28.0% 24.4% 63.2% 13.3% 50.0% 58.8% 22.7% 35.0% 36.4% 50.0% Local government* 76.0% 41.5% 31.6% 80.0% 0.0% 29.4% 13.6% 15.0% 27.3% 16.7% Donor community* 12.0% 2.4% 0.0% 6.7% 41.7% 11.8% 0.0% 5.0% 0.0% 11.1% NGOs/Community Based Organizations* 0.0% 34.1% 26.3% 13.3% 16.7% 11.8% 72.7% 45.0% 0.0% 16.7% Academia/think tanks/research institutes 8.0% 2.4% 10.5% 13.3% 0.0% 23.5% 13.6% 15.0% 27.3% 11.1% Parliament* 0.0% 12.2% 5.3% 0.0% 0.0% 0.0% 0.0% 0.0% 27.3% 11.1% Foundations 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Media* 4.0% 0.0% 21.1% 0.0% 0.0% 11.8% 0.0% 25.0% 0.0% 0.0% UN and regional peace keeping forces* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Emerging donors 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% 0.0% 9.1% 0.0% UN agencies 0.0% 2.4% 0.0% 0.0% 25.0% 0.0% 0.0% 5.0% 9.1% 0.0% Regional organizations (e.g., EAC, COMESA, ICGLR, 0.0% 4.9% 5.3% 0.0% 0.0% 5.9% 13.6% 0.0% 0.0% 0.0% Lake Tanganyika Authority, etc) Other 8.0% 9.8% 0.0% 0.0% 0.0% 5.9% 9.1% 0.0% 0.0% 5.6% Don’t know* 0.0% 0.0% 0.0% 13.3% 16.7% 0.0% 4.5% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 75 World Bank Group Country Opinion Survey 2017: Burundi B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Burundi? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of the PMU/ Bilateral/ Private Sector/ Academia/ President/ Prime Employee of a Consultant/ Local Multilateral Financial Sector/ Research Institute/ Minister/ Minister Ministry Contractor Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 21 7.29 1.65 38 7.92 1.96 18 8.44 1.72 12 7.83 2.29 9 8.00 .87 15 6.40 2.38 17 6.88 1.96 16 6.69 3.00 11 6.45 1.97 14 7.07 1.82 relevant role in development in Burundi* The World Bank Group’s work is aligned with what I consider the development priorities for 18 6.72 1.78 33 7.58 1.85 17 7.59 1.77 11 6.64 3.17 9 6.78 2.33 14 5.50 2.50 14 5.71 3.00 13 6.08 3.09 9 5.33 2.29 12 6.83 1.85 Burundi* *Significantly different between stakeholder groups To what extent is the World Bank Group an effective development partner in Burundi, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of the PMU/ Bilateral/ Private Sector/ Academia/ President/ Prime Employee of a Consultant/ Local Multilateral Financial Sector/ Research Institute/ Minister/ Minister Ministry Contractor Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs* 18 6.22 1.44 25 6.12 1.48 12 6.67 2.23 7 3.71 2.14 8 7.13 .83 12 5.25 1.76 11 5.27 2.24 13 4.69 2.95 8 4.75 1.98 12 5.17 2.08 Flexibility (in terms of the institution’s products 16 6.31 1.66 19 5.53 1.58 11 7.09 2.17 9 4.33 2.12 4 5.75 1.26 11 4.09 1.14 8 4.88 2.70 11 4.00 2.32 8 5.13 1.46 14 5.57 1.95 and services)* Flexibility (in terms of changing country 15 7.20 1.21 29 6.86 2.07 10 7.50 2.72 8 4.88 2.42 10 5.50 2.46 13 5.62 1.76 9 6.89 2.32 12 3.42 2.68 8 5.50 2.14 12 5.25 2.05 circumstances)* Being inclusive 14 7.00 1.84 25 6.92 1.91 10 7.90 2.64 6 7.67 2.16 8 6.38 1.77 8 6.13 2.53 11 5.82 2.44 13 6.31 3.47 8 6.00 2.78 12 6.58 1.68 Openness (sharing data and other information) 16 7.25 1.88 24 6.17 1.66 14 7.21 2.12 8 6.38 2.45 6 5.67 2.07 12 5.67 1.78 15 5.07 2.15 11 6.64 2.69 8 5.75 1.49 15 7.33 3.02 Collaboration with the Government 20 7.85 1.60 34 8.09 1.42 17 8.06 1.71 10 6.40 2.63 10 7.80 1.14 12 7.08 2.23 16 7.88 1.41 13 6.77 3.09 8 7.75 1.39 15 7.87 1.36 The speed in which it gets things accomplished 16 6.63 1.67 25 6.76 2.01 17 7.82 1.88 7 5.29 2.43 6 7.50 1.05 12 5.17 1.99 11 7.00 1.61 13 6.15 3.08 8 5.63 1.69 14 6.71 1.59 on the ground* Helping to bring discipline/effective supervision 15 7.80 1.08 26 7.65 1.83 16 7.94 1.29 8 5.88 2.90 7 6.86 1.35 11 6.09 2.12 11 7.09 1.87 12 6.75 3.55 7 6.00 1.91 12 7.42 1.68 to implementation of investment projects Collaboration with civil society* 16 7.06 1.39 22 6.50 2.24 12 6.67 2.31 5 7.20 1.30 7 6.00 1.41 10 4.10 2.23 16 4.38 2.45 13 4.15 3.36 7 4.57 2.44 9 5.89 1.45 Staff accessibility* 19 6.26 1.82 28 5.46 2.15 13 7.38 2.26 6 3.50 2.43 8 6.25 2.31 12 4.25 2.22 12 5.00 2.04 10 4.30 2.11 9 5.44 2.60 14 5.93 2.30 Collaboration with other donors and 15 7.80 1.74 23 7.70 1.26 10 8.70 1.06 8 5.13 2.80 10 5.70 2.45 6 6.33 2.50 12 6.83 1.40 13 6.85 2.51 7 5.86 1.35 11 6.73 1.62 development partners* Collaboration with the private sector* 17 7.35 1.58 21 7.00 2.00 11 7.91 1.81 7 4.57 1.51 6 7.33 1.97 12 5.42 1.83 10 5.20 2.66 10 6.20 2.57 7 5.29 1.89 14 6.79 2.04 Collaboration with the UN 12 8.50 1.88 17 8.18 1.91 7 9.29 .76 5 8.20 2.05 8 6.00 2.20 6 8.17 1.17 8 8.88 1.13 11 7.73 3.07 7 9.00 1.41 8 8.25 1.49 Straightforwardness and honesty 17 6.94 2.01 22 7.45 2.18 12 8.08 1.73 5 6.20 3.83 9 7.33 1.50 8 6.13 2.85 13 7.38 1.56 9 6.22 3.56 6 7.00 2.10 12 8.42 1.93 Treating clients and stakeholders in Burundi 20 6.95 1.99 25 7.44 1.76 15 8.33 1.18 8 5.38 3.62 7 7.57 1.27 12 6.50 2.68 13 7.62 1.39 8 5.38 3.81 8 7.13 1.96 13 7.92 1.71 with respect* Being a long-term partner 20 8.50 1.79 32 9.00 1.32 16 8.50 1.51 10 7.40 2.91 8 7.50 1.31 15 7.87 2.17 14 7.93 1.59 10 7.70 3.20 9 8.00 1.94 15 8.93 1.39 *Significantly different between stakeholder groups 76 World Bank Group Country Opinion Survey 2017: Burundi B. Overall Attitudes toward the World Bank Group (continued) In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your country?* (Select only ONE response) Office of the President/ Employee Bilateral/ Private Sector/ Academia/ Prime Minister/ of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Gov. Agency Private Bank CSO Media Think Tank Other Rarely 0.0% 0.0% 5.3% 15.4% 0.0% 17.6% 0.0% 21.1% 0.0% 5.6% Sometimes 36.0% 39.0% 21.1% 15.4% 0.0% 35.3% 13.6% 21.1% 54.5% 16.7% Nearly always 36.0% 26.8% 47.4% 46.2% 0.0% 11.8% 40.9% 26.3% 27.3% 38.9% Don't know 28.0% 29.3% 5.3% 23.1% 75.0% 29.4% 36.4% 5.3% 0.0% 33.3% Prefer not to answer 0.0% 4.9% 21.1% 0.0% 8.3% 5.9% 9.1% 26.3% 18.2% 5.6% *Significantly different between stakeholder groups Which TWO UN organizations do you think it is most important for the World Bank Group to partner with, to tackle the challenges of fragility in Burundi? (Select no more than TWO) Office of the President/ Employee Bilateral/ Private Sector/ Academia/ Percentage of Respondents Prime Minister/ of PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses Combined) Minister a Ministry Consultant Gov. Agency Private Bank CSO Media Think Tank Other World Food Program (WFP) 13.6% 22.0% 10.5% 20.0% 25.0% 23.5% 13.6% 22.2% 18.2% 11.8% World Health Organization (WHO) 63.6% 29.3% 31.6% 40.0% 33.3% 23.5% 18.2% 33.3% 36.4% 23.5% United Nations Development Program (UNDP) 54.5% 65.9% 52.6% 46.7% 50.0% 76.5% 36.4% 55.6% 63.6% 52.9% United Nations Peacekeeping* 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 27.8% 9.1% 5.9% United Nations Population Fund (UNFPA) 9.1% 12.2% 21.1% 6.7% 0.0% 35.3% 18.2% 22.2% 9.1% 17.6% The United Nations International Children's 31.8% 17.1% 31.6% 20.0% 8.3% 17.6% 13.6% 27.8% 18.2% 17.6% Emergency Fund (UNICEF) None. I don’t believe the World Bank Group needs 4.5% 9.8% 15.8% 13.3% 16.7% 5.9% 40.9% 5.6% 9.1% 11.8% to partner with the UN organizations.* Don’t know 4.5% 9.8% 10.5% 6.7% 0.0% 5.9% 4.5% 0.0% 9.1% 11.8% Prefer not to answer 0.0% 4.9% 0.0% 13.3% 8.3% 0.0% 0.0% 0.0% 9.1% 17.6% *Significantly different between stakeholder groups In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your country? (Select only ONE response) Office of the President/ Employee Bilateral/ Private Sector/ Academia/ Prime Minister/ of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Gov. Agency Private Bank CSO Media Think Tank Other More effective collaboration 20.0% 15.0% 31.6% 0.0% 25.0% 11.8% 9.1% 5.0% 9.1% 5.6% The same level of effective collaboration 16.0% 12.5% 10.5% 20.0% 25.0% 11.8% 9.1% 20.0% 0.0% 5.6% Less effective collaboration 24.0% 2.5% 10.5% 6.7% 0.0% 5.9% 9.1% 15.0% 27.3% 5.6% Don't know 40.0% 70.0% 47.4% 73.3% 50.0% 70.6% 72.7% 60.0% 63.6% 83.3% 77 World Bank Group Country Opinion Survey 2017: Burundi B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than THREE) Office of the President/ Employee Bilateral/ Private Sector/ Academia/ Percentage of Respondents Prime Minister/ of PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses Combined) Minister a Ministry Consultant Gov. Agency Private Bank CSO Media Think Tank Other The World Bank Group does not do adequate 12.0% 7.5% 5.6% 7.7% 0.0% 0.0% 0.0% 25.0% 9.1% 5.6% follow through/follow-up Political pressures and obstacles* 16.0% 35.0% 72.2% 53.8% 70.0% 75.0% 59.1% 80.0% 54.5% 50.0% Reforms are not well thought out in light of country 68.0% 52.5% 33.3% 46.2% 10.0% 37.5% 36.4% 50.0% 45.5% 44.4% challenges Poor coordination within the Government* 8.0% 10.0% 33.3% 0.0% 40.0% 6.3% 18.2% 40.0% 27.3% 27.8% The Government works inefficiently* 0.0% 0.0% 27.8% 0.0% 20.0% 12.5% 4.5% 35.0% 27.3% 0.0% Poor donor coordination 20.0% 7.5% 0.0% 23.1% 20.0% 6.3% 0.0% 0.0% 9.1% 11.1% The World Bank Group is not sensitive enough to 40.0% 37.5% 22.2% 30.8% 0.0% 25.0% 9.1% 10.0% 27.3% 11.1% political/social realities on the ground* Lack of/inadequate levels of capacity in 8.0% 5.0% 5.6% 15.4% 50.0% 12.5% 4.5% 5.0% 0.0% 0.0% Government* There is not an adequate level of citizen/civil 24.0% 25.0% 27.8% 15.4% 0.0% 37.5% 31.8% 5.0% 9.1% 27.8% society participation The World Bank Group works too slowly 4.0% 25.0% 5.6% 15.4% 0.0% 6.3% 13.6% 5.0% 9.1% 5.6% Poor coordination within the World Bank Group 0.0% 5.0% 0.0% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Ongoing conflict and instability* 16.0% 17.5% 33.3% 15.4% 70.0% 25.0% 36.4% 20.0% 27.3% 55.6% Inadequate funding* 72.0% 22.5% 5.6% 38.5% 0.0% 12.5% 0.0% 5.0% 36.4% 22.2% Other 0.0% 7.5% 0.0% 0.0% 0.0% 6.3% 18.2% 0.0% 9.1% 11.1% *Significantly different between stakeholder groups 78 World Bank Group Country Opinion Survey 2017: Burundi C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Burundi? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Office of the PMU/ Bilateral/ Private Sector/ Academia/ President/ Prime Employee of a Consultant/ Local Multilateral Financial Sector/ Research Institute/ Minister/ Minister Ministry Contractor Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Social protection (e.g., pensions, targeted social 11 4.82 1.83 20 5.20 2.26 5 6.00 4.64 4 6.75 3.30 7 6.14 2.48 5 3.40 1.34 6 5.00 2.37 8 2.88 2.23 5 4.20 1.30 6 4.33 2.16 assistance) Gender equity* 11 6.64 2.06 16 5.69 1.66 7 8.00 2.08 7 6.86 1.21 5 5.00 1.41 11 5.55 1.44 4 4.50 1.29 10 5.60 2.41 4 5.00 .82 7 5.43 .98 Demographic transition* 9 6.22 1.79 13 4.92 2.36 7 7.57 2.76 8 6.13 2.23 7 4.14 1.86 6 4.50 .84 4 3.75 2.63 7 3.00 3.46 4 3.75 .96 5 4.60 2.19 Private sector development 17 6.47 1.97 22 6.91 2.04 13 7.46 2.44 8 5.88 2.30 8 7.38 1.51 13 6.00 1.22 7 6.14 .90 12 5.58 2.78 6 4.33 2.42 14 5.93 1.86 Education (including vocational training) 18 6.44 2.01 28 5.61 2.31 10 6.50 2.99 7 6.43 1.27 7 6.43 1.51 7 3.86 1.57 11 5.09 1.87 8 4.88 3.48 7 4.86 2.41 8 6.38 1.92 Public sector governance/reform (i.e., government effectiveness, public financial 21 7.43 1.80 22 6.64 2.68 12 7.83 2.41 11 6.82 1.94 9 6.78 1.20 10 5.20 1.55 10 6.60 2.17 11 6.27 3.58 6 5.83 2.14 11 6.73 1.68 management, public expenditure, fiscal system reform) Global/regional integration 16 6.31 1.89 15 6.80 2.31 7 7.86 1.77 4 6.50 2.08 5 6.20 1.30 6 5.17 1.94 3 5.67 1.15 5 5.20 4.02 4 6.25 1.71 7 6.71 1.80 Food security 19 6.79 2.02 30 6.83 2.13 9 7.33 2.74 9 7.44 1.59 6 7.00 .63 11 5.55 2.21 11 6.91 1.92 10 5.40 3.10 7 5.71 1.70 9 6.00 1.41 Urban development* 18 6.39 2.35 23 6.48 2.31 12 7.42 2.02 5 6.40 2.19 7 6.57 1.51 8 4.63 1.51 9 5.44 1.51 7 3.86 3.93 5 3.80 2.59 10 5.60 2.17 Energy* 17 6.59 2.58 27 6.52 2.19 14 7.14 2.41 10 6.00 2.31 9 6.44 1.24 10 3.70 1.77 11 7.09 2.02 10 5.80 3.74 6 4.50 2.07 9 6.89 1.90 Water and sanitation 15 6.60 2.10 22 6.41 2.32 10 7.00 2.49 6 5.50 2.26 7 6.43 1.40 9 4.11 1.83 9 6.00 1.80 10 6.10 3.25 5 5.40 1.67 8 5.88 1.73 Pollution* 11 5.36 1.57 15 4.93 2.02 7 6.29 3.59 6 6.67 1.97 4 6.00 .82 4 3.25 2.63 5 3.40 1.52 7 2.14 1.21 4 5.50 1.73 6 4.50 .84 Job creation/employment* 19 5.63 1.86 26 6.12 2.10 10 7.80 1.55 8 6.63 1.85 7 7.14 .69 11 4.64 2.11 8 5.88 1.96 11 4.64 2.91 6 4.33 1.75 11 6.45 1.37 Health 17 7.24 1.60 33 7.94 1.71 14 7.64 1.95 8 7.50 .93 7 7.00 .82 8 6.00 1.41 15 7.00 1.93 11 6.73 2.69 7 5.71 2.50 10 7.10 1.52 Financial markets 14 5.64 2.71 16 6.38 2.33 10 7.60 2.59 4 5.25 .50 4 6.75 1.89 7 5.00 1.41 4 5.50 1.00 7 4.71 3.45 4 5.25 1.89 9 6.11 1.96 Transport (e.g., roads, bridges, transportation)* 19 6.47 2.82 21 7.33 1.88 10 7.90 2.02 7 5.43 2.37 8 7.25 1.58 9 3.56 2.30 9 6.89 1.27 9 7.33 3.08 7 5.29 2.56 10 6.90 1.60 Agriculture and rural development 18 6.67 2.28 32 7.44 1.88 12 7.42 2.23 9 7.67 1.41 8 7.50 .53 14 6.21 1.76 13 7.00 1.47 12 6.67 2.99 6 5.67 2.80 12 6.58 1.56 Trade and exports 13 5.31 2.75 13 4.92 1.93 7 7.43 2.94 4 3.25 1.50 4 6.50 1.00 8 3.25 1.58 6 5.50 1.38 7 5.43 3.15 3 5.00 2.65 9 5.11 1.96 Crime and violence* 8 5.13 2.59 10 5.20 2.66 4 6.25 4.35 2 3.50 3.54 1 3.00 7 2.14 .90 5 2.40 2.07 7 1.57 .98 3 3.33 .58 5 3.40 1.14 Natural resource management 10 5.90 1.73 16 5.38 2.03 8 6.13 3.64 6 6.17 1.33 3 5.00 1.73 8 4.25 2.05 10 5.70 2.06 7 3.71 3.09 4 3.75 .50 10 5.50 1.65 Climate change (e.g., mitigation, adaptation) 16 6.19 1.91 27 6.52 2.17 8 6.25 3.37 7 7.43 1.13 2 7.50 .71 8 3.75 2.55 10 5.30 1.77 10 5.70 3.27 5 4.60 .55 10 5.90 1.52 Poverty reduction* 20 6.15 1.90 30 6.80 2.48 11 7.00 2.72 11 6.64 2.01 8 7.25 .71 14 5.29 2.23 13 7.08 1.98 12 4.42 2.94 8 5.00 1.85 13 6.31 1.75 Anti corruption* 17 6.82 1.51 16 6.00 2.48 8 6.63 3.02 9 6.33 1.73 3 5.33 .58 9 3.11 1.96 8 4.63 2.45 7 4.86 3.18 5 3.80 1.92 11 5.91 1.76 Judiciary reform* 15 6.73 1.49 18 5.72 2.52 6 5.50 3.51 7 6.71 1.98 3 4.67 .58 4 2.75 .50 9 5.22 2.49 4 4.00 2.45 3 3.00 1.73 7 4.86 2.04 Economic growth* 20 6.10 2.15 29 5.97 2.54 10 7.90 1.60 10 6.60 1.84 8 7.63 .92 11 5.45 2.21 12 6.58 1.44 11 4.64 3.17 7 5.00 2.77 14 6.14 1.88 Disaster risk management 15 5.33 1.95 21 5.67 2.46 9 6.89 2.67 6 7.67 1.37 2 6.00 1.41 5 2.80 1.64 9 5.33 2.06 11 5.36 3.35 4 3.75 2.22 8 5.38 2.07 Equality of opportunity (i.e., social inclusion)* 17 6.82 1.91 14 5.64 2.44 8 8.50 1.51 7 5.00 1.91 3 5.33 1.53 11 4.18 2.23 9 5.33 1.66 8 5.38 3.07 4 4.75 .96 11 5.73 1.35 Disease (e.g., malaria) 15 7.07 1.94 28 6.82 2.11 9 7.33 2.96 9 6.78 1.72 4 6.75 .50 8 5.00 2.51 11 6.00 2.14 7 6.71 2.21 5 5.00 2.92 7 6.71 1.70 Information and communications technology* 12 5.25 1.91 16 5.69 1.99 9 8.11 1.54 3 6.33 2.31 4 6.50 1.00 8 4.38 1.69 8 5.75 1.98 10 6.20 2.82 5 5.60 1.52 10 5.80 1.93 Security/stabilization/reconstruction* 12 7.25 1.29 15 6.87 1.88 7 7.71 2.21 5 5.60 1.34 3 7.00 1.00 6 4.00 2.00 8 6.13 1.55 7 4.14 3.18 4 5.00 2.00 8 4.75 .71 Regional conflict and tensions* 10 5.90 1.73 13 6.08 2.40 3 3.67 1.15 6 4.83 2.48 1 4.00 6 3.17 2.32 7 4.14 1.77 7 1.86 1.57 3 4.33 .58 6 3.83 .98 Local governance and institutions 14 6.79 1.25 15 6.40 2.23 8 7.00 2.98 9 6.11 2.26 2 4.50 .71 10 4.40 2.27 10 5.60 1.51 9 5.44 3.13 7 3.86 1.57 8 5.88 2.23 Social cohesion* 14 5.93 2.09 15 5.80 1.97 6 5.67 3.67 7 6.29 1.89 2 4.50 .71 7 2.57 1.13 10 5.60 1.51 5 2.00 1.41 6 4.00 1.55 6 5.17 1.72 Gender based violence 12 7.00 1.86 17 6.41 1.80 7 7.14 3.02 9 6.56 2.65 1 4.00 7 4.57 2.57 10 5.40 2.07 7 5.14 3.24 5 5.00 .71 7 5.14 1.21 *Significantly different between stakeholder groups 79 World Bank Group Country Opinion Survey 2017: Burundi C. World Bank Group’s Effectiveness and Results (continued) Which of the following best describes your current position? Office of the PMU/ Bilateral/ Private Sector/ Academia/ President/ Prime Employee of a Consultant/ Local Multilateral Financial Sector/ Research Institute/ Minister/ Minister Ministry Contractor Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in 21 7.24 1.95 30 7.27 1.98 18 7.28 2.14 12 6.92 2.23 8 7.13 .83 15 5.67 1.63 17 6.76 1.64 16 7.13 3.20 9 5.56 1.81 15 6.80 1.70 Burundi? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of the PMU/ Bilateral/ Private Sector/ Academia/ President/ Prime Employee of a Consultant/ Local Multilateral Financial Sector/ Research Institute/ Minister/ Minister Ministry Contractor Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group help to build/strengthen existing country systems 16 7.31 2.12 27 6.85 1.92 16 7.88 1.89 10 6.40 1.58 7 7.14 .38 15 4.80 1.78 13 6.69 1.75 17 7.47 2.94 8 5.88 1.89 13 7.08 1.66 (e.g., procurement, financial management, etc.) in Burundi?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group in Burundi? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of the PMU/ Bilateral/ Private Sector/ Academia/ President/ Prime Employee of a Consultant/ Local Multilateral Financial Sector/ Research Institute/ Minister/ Minister Ministry Contractor Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments (i.e., investment lending, Development Policy 18 6.67 1.91 24 6.46 2.04 17 7.24 1.75 8 6.38 2.39 8 7.50 .53 11 5.27 1.74 14 5.64 2.47 17 6.47 3.08 8 5.63 1.30 14 6.64 1.69 Loan, Trust Funds, etc.) meet the needs of Burundi The World Bank Group meets Burundi’s needs for knowledge services (e.g., research, analysis, 18 6.11 2.47 29 6.38 2.13 13 5.77 2.45 6 4.67 1.63 6 7.33 1.63 13 4.69 2.10 14 6.00 2.96 15 4.40 3.20 9 4.11 2.15 13 6.38 1.66 data, technical assistance)* *Significantly different between stakeholder groups D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Office of the President/ Employee Bilateral/ Private Sector/ Academia/ Prime Minister/ of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Gov. Agency Private Bank CSO Media Think Tank Other Weekly 0.0% 7.3% 21.1% 0.0% 0.0% 0.0% 4.5% 0.0% 0.0% 16.7% Monthly 20.0% 4.9% 15.8% 13.3% 8.3% 17.6% 13.6% 10.0% 27.3% 11.1% A few times a year 32.0% 36.6% 26.3% 46.7% 58.3% 35.3% 45.5% 50.0% 27.3% 44.4% Rarely 24.0% 39.0% 31.6% 13.3% 16.7% 41.2% 22.7% 15.0% 45.5% 22.2% Never 24.0% 12.2% 5.3% 26.7% 16.7% 5.9% 13.6% 25.0% 0.0% 5.6% 80 World Bank Group Country Opinion Survey 2017: Burundi D. The World Bank Group’s Knowledge Work and Activities (continued) In Burundi, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of the PMU/ Bilateral/ Private Sector/ Academia/ President/ Prime Employee of a Consultant/ Local Multilateral Financial Sector/ Research Institute/ Minister/ Minister Ministry Contractor Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely* 16 6.81 1.56 28 8.14 1.65 9 8.11 1.83 9 5.11 2.15 6 7.00 1.55 14 6.00 2.25 13 7.15 1.91 16 7.63 2.66 8 7.38 2.00 13 7.77 1.83 Include appropriate level of stakeholder 15 7.07 1.79 27 6.48 2.36 8 7.75 1.91 10 4.80 1.55 7 5.57 1.51 14 5.64 2.02 10 6.90 2.38 9 4.33 2.87 7 5.86 1.77 13 6.69 1.60 involvement during preparation* Lead to practical solutions* 16 6.69 1.66 25 6.32 2.15 10 7.90 1.73 8 5.25 1.49 6 6.33 1.97 14 5.29 1.94 13 7.00 1.83 12 5.17 3.59 5 5.40 1.34 14 6.57 1.79 Are accessible (well written and easy to 16 6.56 1.41 30 6.33 2.41 10 7.70 1.83 10 4.40 1.78 6 5.83 1.72 14 5.57 2.24 14 6.14 1.88 11 4.55 3.17 8 6.13 1.55 13 6.08 1.71 understand)* Are source of relevant information on global 13 7.38 1.39 27 7.22 2.04 11 8.18 1.54 10 6.40 2.22 5 6.60 1.52 13 6.23 2.17 14 7.57 1.87 14 6.79 2.94 8 8.13 1.96 13 6.69 2.10 good practices Are relevant to country challenges 10 7.20 1.14 12 7.08 2.19 3 5.67 1.15 7 6.57 1.13 4 6.25 .96 12 5.67 1.44 8 5.63 3.29 11 5.36 3.38 7 7.57 2.15 10 6.70 2.00 Are adequately disseminated* 14 6.29 1.77 27 5.04 2.07 10 4.70 3.09 9 4.11 2.52 7 4.86 2.27 15 4.67 1.84 14 4.50 1.91 17 2.12 1.76 8 5.13 2.59 13 5.00 2.27 Are translated enough into local language* 10 2.80 1.93 24 2.71 2.24 11 2.27 2.05 10 1.80 1.23 4 5.50 1.73 14 2.21 1.25 14 2.00 1.36 11 1.45 .69 6 2.83 2.40 12 1.75 1.76 Are adaptable to Burundi’s specific development 16 7.06 .93 28 6.39 2.39 10 5.50 2.95 10 5.20 1.81 7 6.71 1.80 14 5.79 1.67 14 5.71 2.73 16 6.56 3.01 7 6.14 1.21 14 6.71 1.77 challenges and country circumstances *Significantly different between stakeholder groups Which of the following best describes your current position? Office of the PMU/ Bilateral/ Private Sector/ Academia/ President/ Prime Employee of a Consultant/ Local Multilateral Financial Sector/ Research Institute/ Minister/ Minister Ministry Contractor Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work 19 7.58 2.06 32 7.59 2.01 14 7.50 1.83 11 7.00 2.49 8 6.63 1.19 16 6.44 1.82 17 7.06 1.92 17 7.59 2.67 9 6.56 2.79 14 7.07 1.86 and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 16 7.50 1.03 27 7.70 2.03 14 7.86 .95 10 6.90 2.77 8 7.50 .53 16 7.31 1.35 15 7.27 1.58 16 7.94 2.32 10 7.00 2.87 14 7.36 1.69 activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 81 World Bank Group Country Opinion Survey 2017: Burundi E. Working with the World Bank Group When working with the World Bank Group on programs, projects, and other activities, do you believe that the team…? * (Select only ONE response) Office of the President/ Employee Bilateral/ Private Sector/ Academia/ Prime Minister/ of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Gov. Agency Private Bank CSO Media Think Tank Other Almost never has the right skills mix to tackle the 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 0.0% 0.0% challenges of fragility Rarely has the right skills mix to tackle the 0.0% 4.8% 0.0% 0.0% 0.0% 17.6% 0.0% 15.0% 0.0% 11.1% challenges of fragility Sometimes has the right skills mix to tackle the 32.0% 26.2% 21.1% 46.7% 0.0% 29.4% 13.6% 15.0% 27.3% 22.2% challenges of fragility Almost always has the right skills mix to tackle the 28.0% 26.2% 42.1% 20.0% 33.3% 23.5% 45.5% 20.0% 36.4% 27.8% challenges of fragility Don’t know 40.0% 38.1% 10.5% 13.3% 58.3% 11.8% 27.3% 40.0% 18.2% 22.2% Prefer not to answer 4.8% 26.3% 20.0% 8.3% 17.6% 13.6% 5.0% 18.2% 16.7% *Significantly different between stakeholder groups To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of the PMU/ Bilateral/ Private Sector/ Academia/ Employee of a Local President/ Prime Consultant/ Multilateral Financial Sector/ CSO Media Research Institute/ Other Ministry Government Minister/ Minister Contractor Agency Private Bank Think Tank N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds 13 6.15 1.77 28 3.96 2.25 16 5.19 3.35 10 2.50 1.43 3 7.00 0.00 8 3.13 1.81 12 4.75 2.38 9 2.44 1.51 7 3.43 .98 15 6.40 2.61 promptly* The World Bank Group effectively monitors and evaluates the projects and programs it 17 7.59 1.58 31 7.65 2.07 18 8.67 1.33 11 6.73 2.61 5 7.80 .45 13 6.38 1.94 15 7.20 1.97 16 7.50 1.75 7 5.86 2.04 16 7.69 1.74 supports* The World Bank Group’s approvals and reviews 17 6.06 1.89 30 5.97 2.27 17 6.71 2.52 10 4.40 1.26 2 7.50 .71 12 5.17 2.04 14 5.14 2.60 10 4.10 2.88 7 3.86 2.04 16 6.38 1.63 are done in a timely fashion* The World Bank Group’s “Safeguard Policy” 14 6.71 1.38 18 6.72 2.16 10 6.00 2.83 8 5.50 2.00 2 6.50 .71 6 5.67 2.07 12 6.25 2.26 10 5.90 3.07 5 5.00 2.92 13 6.46 1.71 requirements are reasonable The World Bank Group’s conditions on its 15 7.27 1.94 17 6.82 1.81 10 7.00 3.23 7 5.14 2.04 7 5.86 3.02 9 5.89 2.52 10 5.40 2.88 5 4.40 2.61 11 6.27 2.10 lending are reasonable The World Bank Group takes decisions quickly 17 6.53 2.00 26 5.50 1.92 11 5.82 2.89 9 3.33 1.32 2 6.50 .71 9 5.44 1.81 13 5.85 1.82 11 3.73 2.76 5 3.80 1.92 13 6.08 1.80 in Burundi* Working with the World Bank Group increases 18 7.61 1.97 30 7.10 1.77 15 7.87 1.60 10 6.00 1.89 8 5.88 2.36 12 6.00 1.60 16 6.81 1.97 13 7.00 3.14 9 6.00 2.12 16 7.13 2.00 Burundi’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the 16 7.19 2.10 27 7.85 1.66 12 8.75 1.54 9 7.00 2.24 6 6.50 2.35 11 7.00 2.19 14 7.50 1.95 14 7.79 2.78 7 6.14 2.67 16 6.94 2.05 World Bank Group makes appropriate use of them The World Bank Group provides effective implementation support (i.e., supervision of 16 7.06 2.14 28 7.64 1.66 15 7.33 2.89 11 6.18 2.56 5 5.00 2.55 10 6.70 1.77 15 7.20 2.34 14 6.50 3.44 8 6.50 2.51 17 7.24 1.92 projects) *Significantly different between stakeholder groups 82 World Bank Group Country Opinion Survey 2017: Burundi E. Working with the World Bank Group (continued) Which of the following best describes your current position? Office of the PMU/ Bilateral/ Private Sector/ Academia/ President/ Prime Employee of a Consultant/ Local Multilateral Financial Sector/ Research Institute/ Minister/ Minister Ministry Contractor Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that 18 6.72 2.08 27 6.41 2.06 15 7.33 2.23 9 7.11 2.62 6 7.33 1.03 13 5.62 1.56 16 5.81 1.97 18 5.94 3.24 7 5.14 2.41 15 6.73 1.22 promote private public partnerships in Burundi? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of the PMU/ Bilateral/ Private Sector/ Academia/ President/ Prime Employee of a Consultant/ Local Multilateral Financial Sector/ Research Institute/ Minister/ Minister Ministry Contractor Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank 17 5.88 2.74 16 5.25 2.65 12 5.67 2.87 7 2.86 1.21 3 4.67 2.08 9 5.11 1.76 13 5.92 2.43 7 4.29 2.36 8 3.75 2.19 12 6.42 1.73 Group is adequately staffed in Burundi? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of the PMU/ Bilateral/ Private Sector/ Academia/ President/ Prime Employee of a Consultant/ Local Multilateral Financial Sector/ Research Institute/ Minister/ Minister Ministry Contractor Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and corrects its work in real 18 6.67 2.25 21 6.29 1.85 12 7.50 2.07 6 5.50 2.81 2 4.50 .71 10 5.90 2.13 12 6.25 1.54 10 4.80 2.10 6 4.33 2.42 12 6.58 1.93 time in Burundi?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 83 World Bank Group Country Opinion Survey 2017: Burundi F. The Future Role of the World Bank Group in Burundi Which of the following SHOULD the World Bank Group do to make itself of greater value in Burundi? (Choose no more than TWO) Office of the President/ Employee Bilateral/ Private Sector/ Academia/ Percentage of Respondents Prime Minister/ of PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses Combined) Minister a Ministry Consultant Gov. Agency Private Bank CSO Media Think Tank Other Offer more innovative knowledge services 0.0% 7.1% 15.8% 0.0% 0.0% 0.0% 18.2% 15.0% 10.0% 5.6% Collaborate more effectively with Government 41.7% 52.4% 15.8% 40.0% 30.0% 6.7% 9.1% 25.0% 30.0% 27.8% clients (e.g., national, state, local)* Work faster 0.0% 7.1% 5.3% 6.7% 0.0% 13.3% 0.0% 10.0% 10.0% 5.6% Reduce the complexity of obtaining World Bank 25.0% 23.8% 26.3% 46.7% 0.0% 33.3% 13.6% 15.0% 30.0% 27.8% Group financing Increase the availability of reimbursable consulting 0.0% 2.4% 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% services (RAS) knowledge work and activities Help to bring discipline/effective supervision to 8.3% 4.8% 0.0% 6.7% 0.0% 26.7% 4.5% 15.0% 0.0% 16.7% implementation of investment projects Offer more innovative financial products 33.3% 38.1% 36.8% 26.7% 30.0% 33.3% 18.2% 30.0% 30.0% 22.2% Ensure greater selectivity in its work 0.0% 2.4% 5.3% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 5.6% Provide more adequate data/knowledge/statistics/figures on Burundi’s 8.3% 2.4% 10.5% 0.0% 40.0% 13.3% 18.2% 20.0% 0.0% 5.6% economy* Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other 0.0% 4.8% 0.0% 13.3% 0.0% 0.0% 4.5% 5.0% 20.0% 22.2% terms)* Reach out more to groups outside of Government 4.2% 14.3% 26.3% 20.0% 30.0% 26.7% 45.5% 40.0% 30.0% 22.2% Increase the level of capacity development in the 50.0% 19.0% 26.3% 20.0% 20.0% 20.0% 22.7% 20.0% 30.0% 16.7% country Improve the quality of its experts as related to 16.7% 7.1% 15.8% 6.7% 0.0% 13.3% 13.6% 5.0% 0.0% 16.7% Burundi’s specific challenges Increase the level of World Bank Group staffing in 4.2% 2.4% 5.3% 0.0% 30.0% 0.0% 4.5% 0.0% 0.0% 0.0% Burundi’s office* Other 4.2% 7.1% 5.3% 0.0% 20.0% 0.0% 0.0% 0.0% 10.0% 5.6% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in Burundi, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Burundi? (Select only ONE response)* Office of the President/ Employee Bilateral/ Private Sector/ Academia/ Prime Minister/ of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Gov. Agency Private Bank CSO Media Think Tank Other Financial services 52.2% 42.5% 55.6% 53.3% 10.0% 26.7% 28.6% 25.0% 27.3% 47.1% Knowledge products 0.0% 5.0% 11.1% 6.7% 0.0% 6.7% 4.8% 30.0% 9.1% 5.9% Convening services 0.0% 2.5% 5.6% 6.7% 0.0% 0.0% 4.8% 10.0% 0.0% 11.8% None of the above 4.3% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% The combination is appropriate for Burundi 39.1% 50.0% 27.8% 33.3% 60.0% 66.7% 52.4% 25.0% 54.5% 29.4% Don't know 4.3% 0.0% 0.0% 0.0% 20.0% 0.0% 9.5% 10.0% 9.1% 5.9% *Significantly different between stakeholder groups 84 World Bank Group Country Opinion Survey 2017: Burundi F. The Future Role of the World Bank Group in Burundi (continued) Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Burundi? (Choose no more than THREE) Office of the President/ Employee Bilateral/ Private Sector/ Academia/ Percentage of Respondents Prime Minister/ of PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses Combined) Minister a Ministry Consultant Gov. Agency Private Bank CSO Media Think Tank Other Social cohesion 4.3% 7.1% 16.7% 6.7% 0.0% 5.9% 19.0% 10.0% 9.1% 11.1% Public financial management* 43.5% 23.8% 33.3% 6.7% 62.5% 58.8% 52.4% 10.0% 27.3% 55.6% Reducing violence 0.0% 2.4% 0.0% 6.7% 0.0% 5.9% 0.0% 5.0% 0.0% 0.0% Access to justice systems* 0.0% 2.4% 22.2% 0.0% 0.0% 5.9% 4.8% 10.0% 0.0% 0.0% Security mechanisms 8.7% 2.4% 5.6% 0.0% 0.0% 5.9% 0.0% 10.0% 0.0% 0.0% Conflict resolution mechanisms 0.0% 7.1% 11.1% 0.0% 12.5% 5.9% 4.8% 5.0% 0.0% 11.1% Access to basic services 30.4% 42.9% 38.9% 60.0% 12.5% 35.3% 33.3% 25.0% 45.5% 22.2% Capacity of state institutions 17.4% 11.9% 22.2% 26.7% 50.0% 29.4% 23.8% 25.0% 27.3% 11.1% Jobs* 43.5% 59.5% 33.3% 60.0% 25.0% 52.9% 9.5% 35.0% 54.5% 44.4% Improving livelihoods 39.1% 28.6% 22.2% 20.0% 25.0% 17.6% 33.3% 25.0% 18.2% 27.8% Reduction of malnutrition 17.4% 26.2% 22.2% 26.7% 12.5% 11.8% 9.5% 20.0% 9.1% 16.7% Social safety nets 4.3% 14.3% 0.0% 0.0% 12.5% 0.0% 4.8% 0.0% 9.1% 5.6% Stimulating dialogue to promote peace and 8.7% 9.5% 5.6% 6.7% 25.0% 0.0% 23.8% 40.0% 9.1% 16.7% stability* Promoting demographic transition* 0.0% 2.4% 0.0% 13.3% 0.0% 0.0% 14.3% 10.0% 9.1% 33.3% Infrastructure 73.9% 50.0% 50.0% 26.7% 50.0% 52.9% 47.6% 35.0% 63.6% 22.2% Local governance* 8.7% 7.1% 16.7% 40.0% 12.5% 5.9% 9.5% 35.0% 18.2% 22.2% *Significantly different between stakeholder groups Which THREE areas below would benefit most from other donors in Burundi? (Choose no more than THREE) Office of the President/ Employee Bilateral/ Private Sector/ Academia/ Percentage of Respondents Prime Minister/ of PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses Combined) Minister a Ministry Consultant Gov. Agency Private Bank CSO Media Think Tank Other Social cohesion 8.0% 22.0% 27.8% 35.7% 33.3% 11.8% 13.6% 20.0% 36.4% 22.2% Public financial management 16.0% 19.5% 11.1% 0.0% 0.0% 0.0% 4.5% 30.0% 18.2% 5.6% Reducing violence 4.0% 17.1% 22.2% 0.0% 0.0% 5.9% 22.7% 5.0% 9.1% 11.1% Access to justice systems 16.0% 22.0% 11.1% 21.4% 16.7% 5.9% 18.2% 30.0% 9.1% 22.2% Security mechanisms 0.0% 22.0% 11.1% 7.1% 0.0% 17.6% 27.3% 20.0% 18.2% 16.7% Conflict resolution mechanisms* 8.0% 7.3% 5.6% 14.3% 0.0% 41.2% 18.2% 0.0% 18.2% 27.8% Access to basic services 20.0% 29.3% 22.2% 28.6% 33.3% 23.5% 9.1% 20.0% 9.1% 11.1% Capacity of state institutions* 32.0% 4.9% 16.7% 7.1% 0.0% 11.8% 0.0% 30.0% 9.1% 11.1% Jobs 44.0% 17.1% 22.2% 14.3% 0.0% 5.9% 22.7% 30.0% 0.0% 22.2% Improving livelihoods 20.0% 17.1% 11.1% 7.1% 50.0% 23.5% 22.7% 5.0% 9.1% 11.1% Reduction of malnutrition 36.0% 36.6% 22.2% 35.7% 50.0% 17.6% 18.2% 30.0% 45.5% 11.1% Social safety nets 8.0% 4.9% 22.2% 28.6% 0.0% 23.5% 9.1% 0.0% 27.3% 22.2% Stimulating dialogue to promote peace and stability 20.0% 12.2% 33.3% 28.6% 50.0% 11.8% 40.9% 25.0% 27.3% 44.4% Promoting demographic transition 36.0% 19.5% 5.6% 7.1% 0.0% 29.4% 13.6% 20.0% 18.2% 11.1% Infrastructure 8.0% 17.1% 27.8% 50.0% 16.7% 23.5% 22.7% 20.0% 27.3% 27.8% Local governance 24.0% 24.4% 27.8% 14.3% 50.0% 41.2% 27.3% 5.0% 18.2% 22.2% *Significantly different between stakeholder groups 85 World Bank Group Country Opinion Survey 2017: Burundi F. The Future Role of the World Bank Group in Burundi (continued) To what degree does the World Bank Group support with its resources (financial, technical, knowledge and convening power)? Which of the following best describes your current position? Office of the PMU/ Bilateral/ Private Sector/ Academia/ President/ Prime Employee of a Consultant/ Local Multilateral Financial Sector/ Research Institute/ Minister/ Minister Ministry Contractor Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Social cohesion 8 6.50 1.20 15 5.00 1.93 6 4.67 2.42 5 4.00 .71 3 5.67 .58 5 5.80 2.17 8 3.50 2.45 7 4.00 2.08 4 3.25 1.71 7 4.86 1.95 Public financial management* 16 7.69 1.25 17 6.65 2.45 12 8.50 1.24 9 5.44 1.81 6 8.50 .84 7 6.14 1.21 12 6.75 2.30 16 5.88 3.38 6 5.50 2.26 11 6.91 1.97 Reducing violence* 9 6.11 1.62 14 4.64 2.44 9 6.67 2.45 7 6.00 .58 1 3.00 4 5.25 2.50 11 3.91 2.47 7 3.57 1.90 3 3.67 .58 3 3.67 2.52 Access to justice systems 8 6.50 2.27 18 4.44 2.55 7 6.43 3.05 6 7.00 1.41 1 2.00 3 4.33 2.52 9 4.67 1.87 10 5.30 2.95 3 4.33 1.53 5 5.20 1.10 Security mechanisms 7 5.71 1.60 17 5.24 2.73 7 6.57 2.82 6 6.33 1.51 1 3.00 3 4.00 2.00 10 4.10 2.02 7 3.14 1.68 3 4.00 1.00 5 4.20 1.92 Conflict resolution mechanisms 9 4.56 1.88 19 4.11 2.18 7 5.71 3.50 6 6.17 1.83 4 3.75 2.22 11 4.27 2.10 10 2.90 1.37 3 4.00 1.00 5 4.40 2.19 Access to basic services* 11 6.18 1.40 23 7.22 1.78 11 7.91 1.64 9 6.44 1.42 5 7.00 .71 9 5.89 1.36 10 7.30 2.11 10 5.40 3.63 5 4.20 2.28 6 6.00 2.10 Capacity of state institutions* 16 6.94 1.57 18 7.17 2.23 14 7.36 2.21 7 4.43 1.99 3 6.33 2.08 8 5.38 1.06 10 7.00 1.70 12 5.67 3.28 7 4.86 2.41 11 7.09 1.58 Jobs* 12 6.25 2.56 23 5.78 2.13 13 7.54 2.15 6 5.00 1.41 6 7.67 .52 7 6.71 1.11 11 5.64 1.96 9 4.33 3.00 5 4.00 2.24 9 5.67 1.32 Improving livelihoods 13 6.15 1.82 19 6.74 2.21 12 7.00 2.86 7 5.14 2.41 4 7.25 .50 7 7.14 1.57 13 6.77 2.35 9 5.22 2.68 5 4.40 1.14 11 6.00 1.34 Reduction of malnutrition* 14 5.79 1.48 27 5.78 1.95 12 6.92 2.50 11 6.18 2.52 6 5.33 1.75 9 6.67 1.50 11 6.00 2.14 11 3.82 2.52 7 4.29 1.98 9 5.67 1.22 Social safety nets 12 6.33 .89 17 6.76 2.22 10 6.90 2.73 4 6.75 2.50 4 7.25 1.26 6 5.67 1.97 10 5.70 2.91 7 3.43 2.82 5 5.60 1.95 8 6.75 2.96 Stimulating dialogue to promote peace and 7 6.57 1.13 14 4.64 2.59 7 5.71 3.45 6 6.33 1.63 1 7.00 3 6.00 2.65 11 4.36 2.29 7 3.14 2.34 4 4.75 1.71 5 4.20 1.92 stability Promoting demographic transition 11 5.64 1.36 14 4.79 2.58 9 6.67 3.00 7 5.71 .76 1 3.00 5 6.40 2.19 12 4.92 2.31 7 3.14 2.34 4 4.00 .82 6 5.00 2.45 Infrastructure 14 7.14 1.83 29 6.97 1.88 14 7.86 1.99 10 6.00 2.49 8 8.00 .76 9 6.33 1.87 14 7.00 1.84 12 6.00 3.05 7 5.86 2.27 14 7.00 1.80 Local governance 11 6.91 1.76 19 5.16 2.32 12 6.92 2.54 9 6.22 1.92 3 6.33 2.52 8 5.63 2.20 12 5.67 1.97 13 5.38 3.23 6 4.83 2.14 9 6.22 1.48 *Significantly different between stakeholder groups 86 World Bank Group Country Opinion Survey 2017: Burundi G. Communication and Information Sharing How frequently do you interact with the World Bank Group now in Burundi?* Office of the President/ Employee Bilateral/ Private Sector/ Academia/ Prime Minister/ of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Gov. Agency Private Bank CSO Media Think Tank Other Never 24.0% 40.0% 10.5% 33.3% 16.7% 11.8% 36.4% 60.0% 33.3% 6.3% Less than once a year 4.0% 7.5% 5.3% 6.7% 23.5% 9.1% 15.0% 22.2% 0.0% Once a year to a few times a year 32.0% 32.5% 26.3% 60.0% 25.0% 52.9% 45.5% 25.0% 33.3% 56.3% Less than once a month 12.0% 0.0% 0.0% 0.0% 41.7% 11.8% 0.0% 0.0% 0.0% 6.3% At least once a month 20.0% 12.5% 26.3% 0.0% 16.7% 0.0% 0.0% 0.0% 11.1% 18.8% At least once a week 8.0% 7.5% 31.6% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 12.5% *Significantly different between stakeholder groups How much face to face access would you like to have with the World Bank Group in Burundi? Office of the President/ Employee Bilateral/ Private Sector/ Academia/ Prime Minister/ of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Gov. Agency Private Bank CSO Media Think Tank Other I prefer more frequent interactions with the World 100.0 84.0% 78.6% 63.2% 100.0% 87.5% 90.9% 90.0% 100.0% 88.9% Bank Group % I prefer the frequency of my interactions with the World Bank Group to be just about the same as 16.0% 11.9% 36.8% 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 11.1% they are currently I prefer less frequent interactions with the World 0.0% 2.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Bank Group Prefer not to answer 0.0% 7.1% 0.0% 0.0% 0.0% 6.3% 9.1% 10.0% 0.0% 0.0% How do you get most of your information about economic and social development issues in Burundi? (Choose no more than TWO) Office of the President/ Employee Bilateral/ Private Sector/ Academia/ Percentage of Respondents Prime Minister/ of PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses Combined) Minister a Ministry Consultant Gov. Agency Private Bank CSO Media Think Tank Other Local radio* 37.5% 42.9% 21.1% 60.0% 0.0% 11.8% 40.9% 61.1% 10.0% 11.1% International radio 25.0% 4.8% 15.8% 0.0% 0.0% 0.0% 13.6% 16.7% 0.0% 5.6% Social media (e.g., blogs, Facebook, Twitter, 0.0% 26.2% 21.1% 26.7% 0.0% 29.4% 9.1% 16.7% 10.0% 5.6% YouTube, Flickr) International newspapers 12.5% 4.8% 0.0% 6.7% 10.0% 0.0% 9.1% 0.0% 10.0% 16.7% Local television 25.0% 16.7% 10.5% 13.3% 0.0% 17.6% 0.0% 16.7% 0.0% 11.1% Internet* 25.0% 59.5% 78.9% 53.3% 40.0% 76.5% 72.7% 72.2% 80.0% 88.9% Periodicals* 16.7% 9.5% 0.0% 0.0% 30.0% 5.9% 0.0% 0.0% 30.0% 5.6% International television 0.0% 9.5% 15.8% 0.0% 10.0% 5.9% 4.5% 0.0% 10.0% 11.1% Local newspapers 12.5% 16.7% 21.1% 6.7% 30.0% 35.3% 27.3% 16.7% 30.0% 38.9% Other* 45.8% 7.1% 0.0% 26.7% 50.0% 5.9% 9.1% 0.0% 10.0% 11.1% *Significantly different between stakeholder groups 87 World Bank Group Country Opinion Survey 2017: Burundi G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of the President/ Employee Bilateral/ Private Sector/ Academia/ Percentage of Respondents Prime Minister/ of PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses Combined) Minister a Ministry Consultant Gov. Agency Private Bank CSO Media Think Tank Other World Bank Group’s publications and other written 80.0% 45.2% 22.2% 26.7% 50.0% 47.1% 31.8% 27.8% 45.5% 50.0% materials* e-Newsletters 20.0% 28.6% 44.4% 20.0% 33.3% 58.8% 54.5% 44.4% 36.4% 50.0% World Bank Group’s 48.0% 54.8% 55.6% 80.0% 25.0% 35.3% 45.5% 50.0% 45.5% 22.2% seminars/workshops/conferences Mobile phones 0.0% 2.4% 0.0% 0.0% 0.0% 5.9% 0.0% 0.0% 0.0% 5.6% Direct contact with World Bank Group (i.e., face to 28.0% 31.0% 22.2% 40.0% 66.7% 11.8% 31.8% 27.8% 45.5% 33.3% face meetings/discussions) World Bank Group’s website 16.0% 33.3% 50.0% 26.7% 8.3% 41.2% 22.7% 16.7% 27.3% 38.9% Social media (e.g., blogs, Facebook, Twitter, 4.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 16.7% 0.0% 0.0% YouTube, Flickr)* Other 4.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions? Office of the President/ Employee Bilateral/ Private Sector/ Academia/ Prime Minister/ of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Gov. Agency Private Bank CSO Media Think Tank Other Yes 8.3% 12.5% 21.1% 7.1% 0.0% 6.3% 4.8% 20.0% 20.0% 6.3% No 91.7% 87.5% 78.9% 92.9% 100.0% 93.8% 95.2% 80.0% 80.0% 93.8% Do you have reliable access to the Internet?* Office of the President/ Employee Bilateral/ Private Sector/ Academia/ Prime Minister/ of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Gov. Agency Private Bank CSO Media Think Tank Other Yes 84.0% 70.0% 100.0% 92.3% 100.0% 93.8% 100.0% 95.0% 90.9% 100.0% No 16.0% 30.0% 0.0% 7.7% 0.0% 6.3% 0.0% 5.0% 9.1% 0.0% *Significantly different between stakeholder groups 88 World Bank Group Country Opinion Survey 2017: Burundi G. Communication and Information Sharing (continued) Do you use/have you used the World Bank Group website? Office of the President/ Employee Bilateral/ Private Sector/ Academia/ Prime Minister/ of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Gov. Agency Private Bank CSO Media Think Tank Other Yes 45.8% 44.7% 52.9% 23.1% 45.5% 50.0% 35.0% 55.0% 54.5% 52.9% No 54.2% 55.3% 47.1% 76.9% 54.5% 50.0% 65.0% 45.0% 45.5% 47.1% Do you currently consult the World Bank Group social media sites? Office of the President/ Employee Bilateral/ Private Sector/ Academia/ Prime Minister/ of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Gov. Agency Private Bank CSO Media Think Tank Other Yes 8.0% 22.5% 15.8% 38.5% 16.7% 31.3% 0.0% 15.0% 27.3% 17.6% No 92.0% 77.5% 84.2% 61.5% 83.3% 68.8% 100.0% 85.0% 72.7% 82.4% Which Internet connection do you use primarily when visiting a World Bank Group website? Office of the President/ Employee Bilateral/ Private Sector/ Academia/ Prime Minister/ of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Gov. Agency Private Bank CSO Media Think Tank Other High speed/WiFi 71.4% 76.0% 93.8% 90.0% 66.7% 100.0% 92.9% 78.6% 88.9% 85.7% Dial-up 28.6% 24.0% 6.3% 10.0% 33.3% 0.0% 7.1% 21.4% 11.1% 14.3% How frequently do you consult the World Bank Group’s website and/or social media channels for information/knowledge that you can use in your work?* Office of the President/ Employee Bilateral/ Private Sector/ Academia/ Prime Minister/ of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Gov. Agency Private Bank CSO Media Think Tank Other Weekly 4.0% 17.9% 33.3% 13.3% 0.0% 18.8% 0.0% 30.0% 9.1% 43.8% Monthly 16.0% 7.7% 44.4% 13.3% 14.3% 18.8% 27.3% 5.0% 9.1% 0.0% A few times a year 20.0% 15.4% 11.1% 26.7% 28.6% 31.3% 18.2% 25.0% 36.4% 18.8% Rarely 20.0% 17.9% 0.0% 13.3% 0.0% 18.8% 18.2% 15.0% 27.3% 31.3% Never 40.0% 41.0% 11.1% 33.3% 57.1% 12.5% 36.4% 25.0% 18.2% 6.3% *Significantly different between stakeholder groups 89 World Bank Group Country Opinion Survey 2017: Burundi G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of the PMU/ Bilateral/ Private Sector/ Academia/ President/ Prime Employee of a Consultant/ Local Multilateral Financial Sector/ Research Institute/ Minister/ Minister Ministry Contractor Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate. (Only answer if you have used a World 6 7.67 1.21 11 8.55 2.02 11 6.36 2.25 5 7.40 2.19 4 5.50 .58 12 6.33 1.56 9 7.33 2.00 12 6.08 3.45 7 6.86 2.91 10 7.20 1.93 Bank Group website) I find the information on the World Bank Group’s websites useful. (Only answer if you have used 6 8.33 .82 11 9.00 1.79 11 7.55 1.29 6 7.33 2.07 4 6.00 2.83 12 7.08 1.44 10 7.90 1.45 12 7.25 2.63 8 6.88 2.85 10 8.10 1.52 a World Bank Group website) The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 6 6.33 1.51 9 8.00 3.04 5 7.80 3.90 8 5.13 3.23 1 9.00 6 6.17 1.94 4 6.50 .58 10 6.60 3.78 2 7.00 4.24 6 7.17 1.17 are valuable sources of information about the institution When I need information from the World Bank Group I know how to find it (e.g., whom to call, 10 8.00 .94 17 5.35 3.89 18 7.33 2.17 8 3.50 2.45 8 5.38 1.06 10 5.90 2.73 11 5.36 2.46 13 6.08 3.52 7 6.57 2.07 10 7.40 3.03 where to reach them, etc.)* The World Bank Group is responsive to my 12 6.42 2.68 12 7.50 3.18 12 7.67 2.27 5 2.80 2.68 8 5.63 .92 7 5.43 2.44 9 5.11 2.62 5 6.40 3.51 5 7.40 2.70 6 7.00 2.68 information requests and inquiries* *Significantly different between stakeholder groups H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country?* Office of the President/ Employee Bilateral/ Private Sector/ Academia/ Prime Minister/ of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Gov. Agency Private Bank CSO Media Think Tank Other Yes 29.2% 31.0% 89.5% 28.6% 83.3% 41.2% 31.8% 10.0% 36.4% 64.7% No 70.8% 69.0% 10.5% 71.4% 16.7% 58.8% 68.2% 90.0% 63.6% 35.3% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you primarily engage with in Burundi? (Select only ONE response)* Office of the President/ Employee Bilateral/ Private Sector/ Academia/ Prime Minister/ of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Gov. Agency Private Bank CSO Media Think Tank Other The World Bank (IDA) 52.6% 73.3% 94.7% 60.0% 100.0% 75.0% 37.5% 53.3% 71.4% 84.6% The International Finance Corporation (IFC) 5.3% 3.3% 5.3% 10.0% 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% Other 42.1% 23.3% 0.0% 30.0% 0.0% 25.0% 56.3% 46.7% 28.6% 15.4% *Significantly different between stakeholder groups Do your projects involve both the World Bank and the IFC?* Office of the President/ Employee Bilateral/ Private Sector/ Academia/ Prime Minister/ of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Gov. Agency Private Bank CSO Media Think Tank Other Yes 23.8% 23.5% 15.8% 54.5% 30.0% 26.7% 9.5% 0.0% 0.0% 53.3% No 76.2% 76.5% 84.2% 45.5% 70.0% 73.3% 90.5% 100.0% 100.0% 46.7% *Significantly different between stakeholder groups 90 World Bank Group Country Opinion Survey 2017: Burundi H. Background Information (continued) If yes, what was your view of how the two institutions work together in Burundi? (Select only ONE response) Office of the President/ Employee Bilateral/ Private Sector/ Academia/ Prime Minister/ of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Gov. Agency Private Bank CSO Media Think Tank Other The two institutions work well together 20.0% 37.5% 66.7% 50.0% 0.0% 50.0% 50.0% 0.0% 0.0% 50.0% The way the two institutions work together needs 20.0% 12.5% 0.0% 33.3% 0.0% 50.0% 0.0% 0.0% 0.0% 25.0% improvement The two institutions do not work well together 0.0% 0.0% 33.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don't know 60.0% 50.0% 0.0% 16.7% 100.0% 0.0% 50.0% 0.0% 0.0% 25.0% Which of the following describes most of your exposure to the World Bank Group in Burundi? (Choose no more than TWO) Office of the President/ Employee Bilateral/ Private Sector/ Academia/ Percentage of Respondents Prime Minister/ of PMU/ Local Multilateral Financial Sector/ Research Institute/ (Responses combined) Minister a Ministry Consultant Gov. Agency Private Bank CSO Media Think Tank Other Observer (i.e., follow in media, discuss in informal 21.1% 29.4% 11.8% 27.3% 0.0% 18.8% 35.0% 50.0% 20.0% 33.3% conversations, etc.) Use World Bank Group reports/data 57.9% 20.6% 23.5% 9.1% 30.0% 37.5% 35.0% 27.8% 40.0% 33.3% Engage in World Bank Group related/sponsored 42.1% 38.2% 11.8% 63.6% 30.0% 12.5% 30.0% 16.7% 40.0% 25.0% events/activities Collaborate as part of my professional duties* 57.9% 44.1% 82.4% 72.7% 80.0% 31.3% 20.0% 5.6% 20.0% 50.0% Use World Bank Group website for information, 0.0% 8.8% 11.8% 0.0% 20.0% 43.8% 35.0% 38.9% 40.0% 25.0% data, research, etc.* *Significantly different between stakeholder groups What’s your gender? Office of the President/ Employee Bilateral/ Private Sector/ Academia/ Prime Minister/ of PMU/ Local Multilateral Financial Sector/ Research Institute/ Percentage of Respondents Minister a Ministry Consultant Gov. Agency Private Bank CSO Media Think Tank Other Female 20.0% 7.1% 0.0% 6.7% 11.1% 17.6% 22.7% 25.0% 0.0% 22.2% Male 80.0% 92.9% 100.0% 93.3% 88.9% 82.4% 77.3% 75.0% 100.0% 77.8% 91 World Bank Group Country Opinion Survey 2017: Burundi Appendix C: Responses to Indicator Questions by Geographic Location20  East N=20  West N=84  North N=29  South N=28  Center N=33 B. Overall Attitudes toward the World Bank Group Which best represents your geographic location? East West North South Center N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 14 7.50 1.51 67 6.91 2.18 25 7.16 2.36 22 6.95 2.42 28 7.43 2.08 effectiveness in Burundi. (1-Not effective at all, 10-Very effective) To what extent do you agree with the following statements about the World Bank Group’s work in Burundi? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? East West North South Center N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 18 7.94 1.70 73 7.19 1.90 27 7.22 2.38 22 7.64 2.26 27 7.33 2.47 development in Burundi The World Bank Group’s work is aligned with what I consider 11 7.18 2.23 64 6.20 2.35 24 6.33 2.50 16 6.81 2.40 26 7.15 2.20 the development priorities for Burundi To what extent is the World Bank Group an effective development partner in Burundi, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? East West North South Center N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs 8 5.75 1.58 56 5.54 2.01 22 5.55 1.77 15 5.60 2.85 16 5.81 1.64 Flexibility (in terms of the institution’s products and services) 7 5.29 1.38 48 5.13 1.93 19 5.00 1.63 15 6.20 2.51 15 5.47 2.13 Flexibility (in terms of changing country circumstances) 11 6.91 1.87 48 5.38 2.26 22 5.64 2.36 17 7.00 2.26 18 6.17 2.43 Being inclusive 11 6.91 1.76 49 6.69 2.34 16 6.19 2.34 16 7.88 1.78 15 6.00 2.51 Openness (sharing data and other information) 11 6.55 1.63 57 6.32 2.35 19 5.68 1.77 16 7.19 1.72 17 6.53 2.74 Collaboration with the Government 13 8.00 1.53 68 7.56 1.65 23 7.91 1.88 18 8.06 1.86 25 7.40 2.52 The speed in which it gets things accomplished on the ground 11 6.55 1.51 61 6.70 2.02 16 6.19 2.61 15 6.53 2.59 19 6.68 1.95 Helping to bring discipline/effective supervision to 10 7.30 .67 59 7.34 1.98 18 6.50 2.43 16 7.31 2.06 17 6.88 2.69 implementation of investment projects Collaboration with civil society 11 5.36 2.20 59 5.31 2.62 16 5.56 1.97 14 7.43 1.09 14 5.21 2.83 Staff accessibility 11 5.73 1.19 56 5.14 2.28 21 5.57 2.46 15 6.73 2.84 17 4.82 2.38 Collaboration with other donors and development partners 10 7.20 .79 51 7.04 1.85 15 5.67 2.72 14 7.50 2.44 17 7.41 1.94 Collaboration with the private sector 9 6.00 1.22 57 6.16 2.37 14 6.29 1.59 13 7.54 1.98 15 6.27 2.31 Collaboration with the UN 7 7.00 1.63 43 8.35 2.00 9 8.78 .83 13 8.23 2.28 15 8.73 1.94 Straightforwardness and honesty 11 5.91 1.58 49 7.22 2.27 18 7.22 2.34 15 7.87 2.29 15 7.00 2.78 Treating clients and stakeholders in Burundi with respect 12 7.00 1.13 59 7.20 1.91 16 7.00 2.66 14 7.79 2.36 19 6.42 3.19 Being a long-term partner 12 8.50 1.73 65 8.32 1.94 23 8.00 2.07 18 8.78 1.52 21 8.19 2.06 20194 respondents provided information about their geographic location. Only these respondents were included in the analysis presented in this appendix. 92 World Bank Group Country Opinion Survey 2017: Burundi C. World Bank Group’s Effectiveness and Results Which best represents your geographic location? East West North South Center N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 15 6.13 1.73 68 6.82 1.96 26 6.58 2.00 19 7.21 2.10 24 6.83 2.43 achieve development results in Burundi? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? East West North South Center N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, 13 6.54 1.33 59 7.03 2.11 22 5.95 2.15 15 7.13 1.88 23 6.48 2.19 financial management, etc.) in Burundi? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Burundi? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? East West North South Center N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, etc.) meet the 11 5.82 1.25 63 6.49 2.12 23 6.09 2.09 15 6.40 1.30 19 6.21 2.82 needs of Burundi The World Bank Group meets Burundi’s needs for knowledge 12 5.33 1.50 57 5.67 2.59 24 5.79 2.48 15 5.53 1.85 19 5.32 2.47 services (e.g., research, analysis, data, technical assistance) D. The World Bank Group’s Knowledge Work and Activities In Burundi, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? East West North South Center N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are adaptable to Burundi’s specific development challenges 11 4.64 1.91 60 6.63 2.00 22 6.64 1.71 14 4.86 2.54 23 6.09 2.31 and country circumstances* *Significantly different between geographic locations Which best represents your geographic location? East West North South Center N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 13 7.15 1.72 66 7.33 2.00 20 6.80 2.26 23 7.52 1.95 24 7.25 2.45 development results in your country? Overall, how would you rate the technical quality of the World 11 7.18 1.08 64 7.67 1.67 20 7.45 2.06 18 7.44 1.76 23 7.00 2.41 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? East West North South Center N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group takes decisions quickly in Burundi 13 5.23 2.05 48 5.73 1.90 16 5.44 2.03 14 4.64 2.41 18 4.22 2.44 Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group 12 7.33 1.97 61 7.48 2.05 14 7.57 1.87 14 7.79 2.33 22 6.86 2.36 makes appropriate use of them 93 World Bank Group Country Opinion Survey 2017: Burundi Appendix D: Responses to Selected Questions by Level of Collaboration with the World Bank Group21 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY17 Burundi COS questionnaire: All 10-point scale questions and question B4 “When thinking about how the World Bank Group can have the most impact on development results in Burundi, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Burundi?” Collaborating with the WBG N=82 Not collaborating with the WBG N=122 B. Overall Attitudes toward the World Bank Group Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD How familiar are you with the work of 79 6.62 2.16 103 5.25 2.60 the World Bank Group in Burundi?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 78 7.74 1.73 92 6.55 2.37 effectiveness in Burundi.* (1-Not effective at all, 10-Very effective) *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) 73 7.51 1.87 78 7.04 2.00 to help Burundi solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators 21Only 204 respondents provided information about their level of collaboration with the World Bank Group (question H3 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 94 World Bank Group Country Opinion Survey 2017: Burundi B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Burundi, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Burundi? (Choose no more than THREE) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Energy 70.4% 61.0% Water and sanitation 1.2% 5.1% Pollution 1.2% 1.7% Demographic transition 0.0% 3.4% Job creation/employment 22.2% 27.1% Health 21.0% 15.3% Regional conflict and tensions 0.0% 0.0% Financial markets 2.5% 3.4% Social protection (e.g., pensions, targeted social assistance) 2.5% 0.8% Gender equity 0.0% 1.7% Private sector development 18.5% 14.4% Education (including vocational training) 22.2% 22.9% Public sector governance/reform (i.e., government effectiveness, public financial 13.6% 12.7% management, public expenditure, fiscal system reform) Security/stabilization/reconstruction 8.6% 8.5% Global/regional integration 1.2% 1.7% Food security 11.1% 11.0% Urban development 0.0% 0.0% Judiciary reform 0.0% 1.7% Economic growth 21.0% 27.1% Disaster risk management 0.0% 0.0% Equality of opportunity (i.e., social inclusion) 1.2% 2.5% Disease (e.g., malaria) 1.2% 0.8% Local governance and institutions 3.7% 3.4% Information and communications technology 4.9% 2.5% Transport (e.g., roads, bridges, transportation) 3.7% 7.6% Agriculture and rural development 45.7% 39.0% Trade and exports 2.5% 0.0% Crime and violence 1.2% 3.4% Natural resource management 1.2% 1.7% Social cohesion 0.0% 0.0% Climate change (e.g., mitigation, adaptation) 3.7% 1.7% Poverty reduction 9.9% 11.0% Anti corruption 3.7% 3.4% Gender based violence 0.0% 1.7% How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting Burundi Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Investment Project Financing (IPF)* 53 7.09 2.17 65 6.00 2.09 Development Policy Financing (DPF)* 50 6.78 2.01 62 5.61 2.29 Trust funds and grants* 45 7.24 2.05 44 5.75 2.50 Guarantees 23 3.87 2.47 28 4.25 2.35 IFC Investment Services 27 5.33 2.50 32 5.00 2.17 IFC Advisory Services 25 5.08 2.29 32 5.25 1.98 *Significantly different between collaborators and non-collaborators 95 World Bank Group Country Opinion Survey 2017: Burundi B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Burundi? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in development in 76 7.86 1.85 97 6.97 2.19 Burundi* The World Bank Group’s work is aligned with what I consider the development 73 7.40 2.09 79 5.94 2.42 priorities for Burundi* *Significantly different between collaborators and non-collaborators To what extent is the World Bank Group an effective development partner in Burundi, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Responsiveness to needs* 58 6.21 1.64 68 5.13 2.23 Flexibility (in terms of the institution’s 50 5.60 1.73 61 5.16 2.23 products and services) Flexibility (in terms of changing country 62 6.26 2.36 64 5.80 2.42 circumstances) Being inclusive 54 6.57 2.20 61 6.79 2.43 Openness (sharing data and other 62 6.55 1.95 67 6.24 2.44 information) Collaboration with the Government* 73 8.07 1.65 83 7.39 1.92 The speed in which it gets things 65 6.97 1.94 64 6.16 2.15 accomplished on the ground* Helping to bring discipline/effective supervision to implementation of 59 7.41 1.70 67 6.90 2.32 investment projects Collaboration with civil society* 51 6.39 2.25 68 5.19 2.48 Staff accessibility* 60 6.38 2.15 71 4.86 2.26 Collaboration with other donors and 50 7.24 2.01 66 6.83 2.04 development partners Collaboration with the private sector* 49 7.45 1.84 67 5.73 2.14 Collaboration with the UN 34 8.03 2.07 56 8.34 1.95 Straightforwardness and honesty 56 7.59 2.06 58 6.88 2.46 Treating clients and stakeholders in 62 7.66 1.71 68 6.78 2.52 Burundi with respect* Being a long-term partner 73 8.47 1.52 76 8.20 2.20 *Significantly different between collaborators and non-collaborators 96 World Bank Group Country Opinion Survey 2017: Burundi C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Burundi? (1-Not effective at all, 10-Very effective) Currently, do you profes s ionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Social protection (e.g., pens ions , targeted 35 5.23 2.39 42 4.55 2.54 s ocial as s is tance) Gender equity 33 5.91 1.65 48 6.02 1.96 Dem ographic trans ition 31 4.87 2.28 40 5.18 2.68 Private s ector developm ent 55 6.71 2.09 65 6.02 2.08 Education (including vocational training) 52 5.67 2.19 60 5.73 2.41 Public s ector governance/reform (i.e., governm ent effectivenes s , public financial 57 6.88 2.17 67 6.60 2.34 m anagem ent, public expenditure, fis cal s ys tem reform ) Global/regional integration 28 6.43 1.87 45 6.40 2.23 Food s ecurity 53 6.77 1.87 69 6.42 2.30 Urban developm ent 50 6.40 2.20 55 5.56 2.57 Energy 55 6.44 2.14 69 6.09 2.65 Water and s anitation 41 6.02 2.13 61 6.13 2.36 Pollution 25 5.12 1.90 44 4.70 2.45 Job creation/em ploym ent 48 6.35 1.91 69 5.58 2.25 Health 58 7.48 1.78 74 7.01 1.87 Financial m arkets * 32 6.69 2.25 46 5.57 2.39 Trans port (e.g., roads , bridges , 47 6.72 2.29 62 6.52 2.55 trans portation) Agriculture and rural developm ent 58 7.05 1.89 79 6.89 2.09 Trade and exports 32 5.63 2.38 43 4.81 2.38 Crim e and violence 20 3.90 2.13 32 3.56 2.85 Natural res ource m anagem ent 33 5.79 2.37 49 4.92 2.07 Clim ate change (e.g., m itigation, 36 6.08 2.16 69 5.90 2.35 adaptation) Poverty reduction 64 6.45 2.27 76 6.05 2.33 Anti corruption 36 5.53 2.41 57 5.63 2.39 Judiciary reform 28 5.04 2.46 48 5.77 2.30 Econom ic growth 58 6.47 2.23 74 5.85 2.36 Dis as ter ris k m anagem ent 36 5.86 2.39 56 5.30 2.47 Equality of opportunity (i.e., s ocial 40 5.85 2.19 51 5.76 2.31 inclus ion) Dis eas e (e.g., m alaria) 43 6.35 2.22 61 6.69 2.20 Inform ation and com m unications 37 6.08 2.02 47 5.74 2.18 technology Security/s tabilization/recons truction 27 6.33 2.00 49 5.84 2.24 Regional conflict and tens ions 23 4.65 1.97 39 4.41 2.45 Local governance and ins titutions 37 5.59 2.34 56 6.02 2.22 Social cohes ion 32 4.69 1.84 46 5.35 2.51 Gender bas ed violence 33 6.18 2.19 50 5.86 2.30 *Significantly different between collaborators and non-collaborators 97 World Bank Group Country Opinion Survey 2017: Burundi C. World Bank Group’s Effectiveness and Results (continued) Currently, do you profes s ionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 75 7.07 1.95 86 6.69 2.18 developm ent res ults in Burundi? (1-To no degree at all, 10-To a very significant degree) Currently, do you profes s ionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD To what extent does the World Bank Group help to build/s trengthen exis ting 68 6.97 2.00 75 6.65 2.17 country s ys tem s (e.g., procurem ent, financial m anagem ent, etc.) in Burundi? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Burundi? (1-Strongly disagree, 10-Strongly agree) Currently, do you profes s ionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD The World Bank Group’s financial ins trum ents (i.e., inves tm ent lending, Developm ent Policy Loan, Trus t Funds , 66 6.91 1.87 74 5.96 2.22 etc.) m eet the needs of Burundi* The World Bank Group m eets Burundi’s needs for knowledge s ervices (e.g., 63 6.13 2.24 74 5.28 2.56 res earch, analys is , data, technical as s is tance)* *Significantly different between collaborators and non-collaborators 98 World Bank Group Country Opinion Survey 2017: Burundi D. The World Bank Group’s Knowledge Work and Activities In Burundi, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Are timely 56 7.64 1.80 76 7.00 2.22 Include appropriate level of stakeholder 55 6.85 1.82 65 5.71 2.33 involvement during preparation* Lead to practical solutions* 55 7.04 1.77 68 5.68 2.24 Are accessible (well written and easy to 57 6.75 1.83 76 5.49 2.27 understand)* Are source of relevant information on 55 7.25 2.05 74 7.03 2.09 global good practices Are relevant to country challenges 36 6.83 1.80 48 6.10 2.43 Are adequately disseminated* 59 5.15 2.38 77 4.26 2.23 Are translated enough into local language 51 2.49 2.05 67 2.31 1.78 Are adaptable to Burundi’s specific development challenges and country 61 6.87 1.89 77 5.75 2.31 circumstances* *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's 68 7.09 1.95 89 7.30 2.18 knowledge work and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's 69 7.64 1.62 79 7.29 1.96 knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 99 World Bank Group Country Opinion Survey 2017: Burundi E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Currently, do you profes s ionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD The World Bank Group dis burs es funds 62 5.32 2.80 61 3.52 1.90 prom ptly* The World Bank Group effectively m onitors and evaluates the projects and 69 7.86 1.75 81 7.11 2.02 program s it s upports * The World Bank Group’s approvals and 62 6.29 2.11 74 5.05 2.29 reviews are done in a tim ely fas hion* The World Bank Group’s “Safeguard 44 6.77 1.99 55 5.67 2.28 Policy” requirem ents are reas onable* The World Bank Group’s conditions on its 41 7.10 2.40 52 5.54 2.27 lending are reas onable* The World Bank Group takes decis ions 52 6.02 1.98 64 4.81 2.30 quickly in Burundi* Working with the World Bank Group 71 7.04 1.92 77 6.77 2.19 increas es Burundi’s ins titutional capacity Where country s ys tem s (e.g., procurem ent, financial m anagem ent, etc.) 61 7.36 2.24 72 7.51 1.96 are adequate, the World Bank Group m akes appropriate us e of them The World Bank Group provides effective im plem entation s upport (i.e., s upervis ion 67 7.49 2.09 72 6.58 2.48 of projects )* *Significantly different between collaborators and non-collaborators Currently, do you profes s ionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find 66 6.59 1.95 79 6.20 2.38 s olutions that prom ote private public partners hips in Burundi? (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD To what extent do you believe the World Bank Group is adequately staffed in 47 5.57 2.70 60 4.95 2.30 Burundi? (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and corrects its 49 6.43 1.98 62 5.81 2.39 work in real time in Burundi? (1-To no degree at all, 10-To a very significant degree) 100 World Bank Group Country Opinion Survey 2017: Burundi F. The Future Role of the World Bank Group in Burundi To what degree does the World Bank Group support with its resources (financial, technical, knowledge and convening power? (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Social cohesion 28 4.39 2.10 43 5.07 1.91 Public financial management 50 7.20 2.24 63 6.52 2.27 Reducing violence* 28 4.25 2.22 41 5.54 2.18 Access to justice systems* 30 4.50 2.40 42 5.88 2.22 Security mechanisms* 28 4.04 2.06 40 5.63 2.28 Conflict resolution mechanisms 31 3.77 2.01 46 4.72 2.24 Access to basic services 48 7.00 2.15 53 6.21 1.97 Capacity of state institutions 51 6.86 2.11 56 6.18 2.30 Jobs* 47 6.43 2.11 55 5.47 2.26 Improving livelihoods* 51 6.76 2.26 52 5.73 2.02 Reduction of malnutrition 55 5.96 2.09 64 5.55 2.08 Social safety nets* 42 6.71 2.37 44 5.68 2.29 Stimulating dialogue to promote peace 26 4.08 2.08 42 5.67 2.44 and stability* Promoting demographic transition 36 5.08 2.36 42 5.38 2.27 Infrastructure* 65 7.34 1.95 67 6.48 2.11 Local governance 43 5.53 2.44 60 6.18 2.13 *Significantly different between collaborators and non-collaborators G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate. (Only answer if you have 51 7.27 2.11 37 6.57 2.52 used a World Bank Group website) I find the information on the World Bank Group’s websites useful. (Only answer if 52 7.94 1.89 38 7.24 1.99 you have used a World Bank Group website) The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, 24 7.29 2.27 32 6.50 3.07 YouTube, Flickr) are valuable sources of information about the institution When I need information from the World Bank Group I know how to find it (e.g., 68 6.97 2.45 45 4.87 3.07 whom to call, where to reach them, etc.)* The World Bank Group is responsive to 52 7.10 2.41 30 4.87 2.91 my information requests and inquiries* *Significantly different between collaborators and non-collaborators 101 World Bank Group Country Opinion Survey 2017: Burundi Appendix E: Responses to Selected Questions by Year22 All data presented in this appendix are weighted. As a result, means of the FY 2017 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2015 respondents and the total number of respondents indicated may differ from those reported in the FY 2015 COS report. FY 2017 Number of comparable respondents = 190 FY 2015 Number of comparable respondents = 184 By weighting, the FY 2017 and FY 2015 samples have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2015 FY 2017 Office of the President/ Prime Minister/ Minister 10% 10% Office of Parliamentarian 5% 5% Government Institutions 35% 35% Local Government 5% 5% Bilateral/Multilateral Agency 5% 5% CSO 20% 20% Private Sector 10% 10% Academia/ Research Institute/ Think Tank 5% 5% Media 5% 5% A. General Issues facing Burundi In general would you say that Burundi is headed in...? Percentage of Respondents FY 2015 FY 2017 The right direction 56.6% 63.1% The wrong direction 22.5% 23.8% Not sure 20.8% 13.1% B. Overall Attitudes toward the World Bank Group year FY 2015 FY 2017 N Mean SD N Mean SD How fam iliar are you with the work of the World 152 6.25 2.45 171 5.69 2.41 Bank Group in Burundi?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between FY2017 and FY2015 year FY 2015 FY 2017 N Mean SD N Mean SD Overall, please rate your impression of the World 149 6.91 2.30 160 6.96 2.25 Bank Group’s effectiveness in Burundi. (1-Not effective at all, 10-Very effective) year FY 2015 FY 2017 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and 132 7.49 2.24 146 7.20 2.04 knowledge) to help Burundi solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 22Only those questions that were asked in the FY 2015 and FY 2017 country opinion surveys, with similar response scales/options, are presented in this appendix. 102 World Bank Group Country Opinion Survey 2017: Burundi B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Burundi? (1-Strongly disagree, 10-Strongly agree) year FY 2015 FY 2017 N Mean SD N Mean SD Overall the World Bank Group currently plays a 160 7.63 2.42 164 7.31 2.07 relevant role in developm ent in Burundi The World Bank Group’s work is aligned with what I cons ider the developm ent priorities for 146 6.72 2.48 144 6.58 2.40 Burundi To what extent is the World Bank Group an effective development partner in Burundi, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) year FY 2015 FY 2017 N Mean SD N Mean SD Responsiveness to needs* 117 6.29 2.63 119 5.53 2.06 Flexibility (in terms of the institution’s products 109 6.01 2.38 103 5.20 2.03 and services)* Flexibility (in terms of changing country 118 6.38 2.42 119 6.12 2.35 circumstances) Being inclusive 98 7.19 2.47 109 6.56 2.30 Openness (sharing data and other information)* 126 7.11 2.40 125 6.05 2.08 Collaboration with the Government* 147 8.17 2.16 149 7.72 1.70 The speed in which it gets things accomplished 110 6.99 2.17 121 6.53 1.97 on the ground Helping to bring discipline/effective supervision 116 7.08 1.95 to implementation of investment projects Collaboration with civil society* 109 6.83 2.78 111 5.48 2.46 Staff accessibility 127 5.86 2.78 126 5.42 2.27 Collaboration with other donors and 113 8.17 1.92 106 7.01 1.90 development partners* Collaboration with the private sector 120 6.75 2.53 110 6.38 2.18 Collaboration with the UN 90 8.56 2.08 79 8.30 1.82 Straightforwardness and honesty 100 7.56 2.21 108 7.23 2.10 Treating clients and stakeholders in Burundi with 136 7.65 2.32 123 7.23 2.04 respect Being a long-term partner 126 8.52 2.06 144 8.31 1.77 *Significantly different between FY2017 and FY2015 In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your country? (Select only ONE response) Percentage of Respondents FY 2015 FY 2017 More effective collaboration 13.7% 13.3% The same level of effective collaboration 18.1% 11.7% Less effective collaboration 4.9% 9.0% Don't know 63.2% 66.0% 103 World Bank Group Country Opinion Survey 2017: Burundi C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Burundi? (1-Not effective at all, 10-Very effective) year FY 2015 FY 2017 N Mean SD N Mean SD Social protection (e.g., pens ions , targeted s ocial 75 4.94 2.78 69 4.83 2.49 as s is tance) Gender equity 92 6.22 2.19 77 5.87 1.81 Dem ographic trans ition 61 4.85 2.57 Private s ector developm ent 105 6.51 2.61 110 6.43 1.97 Education (including vocational training)* 113 7.02 2.53 103 5.60 2.25 Public s ector governance/reform (i.e., governm ent effectivenes s , public financial 114 6.62 2.26 m anagem ent, public expenditure, fis cal s ys tem reform ) Global/regional integration 86 6.53 2.35 63 6.36 2.05 Food s ecurity 121 6.65 2.65 114 6.64 2.09 Urban developm ent* 110 6.90 2.44 99 5.95 2.25 Energy* 119 6.99 2.66 116 6.27 2.37 Water and s anitation* 107 6.96 2.38 96 6.02 2.18 Pollution 61 4.86 2.28 Job creation/em ploym ent* 114 6.59 2.69 110 5.93 2.10 Health 116 7.40 2.34 124 7.18 1.85 Financial m arkets 80 6.14 2.56 75 6.00 2.20 Trans port (e.g., roads , bridges , trans portation) 123 7.14 2.58 101 6.58 2.34 Agriculture and rural developm ent 131 7.00 1.90 Trade and exports * 85 5.93 2.52 69 5.12 2.29 Crim e and violence 48 3.63 2.63 Natural res ource m anagem ent 92 6.05 2.87 82 5.36 2.16 Clim ate change (e.g., m itigation, adaptation) 83 5.76 2.76 97 5.93 2.26 Poverty reduction* 141 7.32 2.32 134 6.46 2.28 Anti corruption* 97 6.33 2.97 85 5.44 2.42 Judiciary reform 71 5.32 2.49 Econom ic growth* 128 7.03 2.50 125 6.29 2.17 Dis as ter ris k m anagem ent 83 5.80 2.49 81 5.44 2.46 Equality of opportunity (i.e., s ocial inclus ion) 77 5.66 2.51 88 5.74 2.17 Dis eas e (e.g., m alaria) 97 6.39 2.26 Inform ation and com m unications technology* 89 6.79 2.57 80 5.83 2.05 Security/s tabilization/recons truction 103 6.55 2.54 71 6.19 2.02 Regional conflict and tens ions * 78 5.48 2.72 56 4.49 2.29 Local governance and ins titutions * 100 6.68 2.37 91 5.72 2.19 Social cohes ion* 72 5.95 2.41 74 5.05 2.22 Gender bas ed violence 76 5.84 2.30 *Significantly different between FY2017 and FY2015 104 World Bank Group Country Opinion Survey 2017: Burundi C. World Bank Group’s Effectiveness and Results (continued) year FY 2015 FY 2017 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in 148 6.99 2.17 153 6.82 1.97 Burundi? (1-To no degree at all, 10-To a very significant degree) year FY 2015 FY 2017 N Mean SD N Mean SD To what extent does the World Bank Group help to build/strengthen existing country systems 131 7.06 2.29 134 6.68 2.04 (e.g., procurement, financial management, etc.) in Burundi? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Burundi? (1-Strongly disagree, 10-Strongly agree) year FY 2015 FY 2017 N Mean SD N Mean SD The World Bank Group’s financial instruments (i.e., investment lending, Development Policy 131 6.71 2.69 131 6.34 2.07 Loan, Trust Funds, etc.) meet the needs of Burundi The World Bank Group meets Burundi’s needs for knowledge services (e.g., research, analysis, 130 6.52 2.55 131 5.77 2.44 data, technical assistance)* *Significantly different between FY2017 and FY2015 105 World Bank Group Country Opinion Survey 2017: Burundi D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents FY 2015 FY 2017 Weekly 8.9% 5.9% Monthly 14.4% 12.8% A few times a year 38.9% 37.8% Rarely 31.1% 31.4% Never 6.7% 12.2% In Burundi, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) year FY 2015 FY 2017 N Mean SD N Mean SD Are timely 119 7.64 2.09 122 7.25 2.02 Include appropriate level of stakeholder 116 6.67 2.09 115 6.39 2.15 involvement during preparation Lead to practical solutions 124 6.55 2.38 118 6.30 2.10 Are accessible (well written and easy to 126 6.60 2.62 128 6.05 2.11 understand) Are source of relevant information on global good 130 7.66 2.14 123 7.08 2.09 practices* Are relevant to country challenges 77 6.23 2.25 Are adequately disseminated* 134 5.34 2.77 128 4.71 2.20 Are translated enough into local language* 125 3.46 2.85 116 2.27 1.76 Are adaptable to Burundi’s specific development 129 6.34 2.46 129 6.12 2.22 challenges and country circumstances *Significantly different between FY2017 and FY2015 year FY 2015 FY 2017 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work 148 7.32 2.30 150 7.14 2.01 and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 141 7.70 1.90 138 7.43 1.72 activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 106 World Bank Group Country Opinion Survey 2017: Burundi E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) year FY 2015 FY 2017 N Mean SD N Mean SD The World Bank Group disburses funds 101 5.32 2.71 113 4.36 2.50 promptly* The World Bank Group effectively monitors and 137 7.84 2.10 141 7.36 1.95 evaluates the projects and programs it supports* The World Bank Group’s approvals and reviews 107 6.16 2.37 130 5.59 2.30 are done in a timely fashion The World Bank Group’s “Safeguard Policy” 79 6.88 2.00 95 6.19 2.12 requirements are reasonable* The World Bank Group’s conditions on its 98 6.77 2.38 84 6.23 2.46 lending are reasonable The World Bank Group takes decisions quickly in 102 6.06 2.81 112 5.50 2.12 Burundi Working with the World Bank Group increases 132 7.49 2.31 141 6.88 1.98 Burundi’s institutional capacity* Where country systems (e.g., procurement, financial management, etc.) are adequate, the 103 7.60 2.07 125 7.39 2.03 World Bank Group makes appropriate use of them The World Bank Group provides effective implementation support (i.e., supervision of 132 7.35 2.51 131 7.04 2.24 projects) *Significantly different between FY2017 and FY2015 year FY 2015 FY 2017 N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that 123 6.37 2.49 137 6.34 2.09 promote private public partnerships in Burundi? (1-To no degree at all, 10-To a very significant degree) year FY 2015 FY 2017 N Mean SD N Mean SD To what extent do you believe the World Bank 97 5.41 2.69 103 5.33 2.43 Group is adequately staffed in Burundi? (1-To no degree at all, 10-To a very significant degree) year FY 2015 FY 2017 N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and corrects its work in real 99 6.26 2.17 106 6.14 2.04 time in Burundi? (1-To no degree at all, 10-To a very significant degree) 107 World Bank Group Country Opinion Survey 2017: Burundi F. The Future Role of the World Bank Group in Burundi When considering the combination of services that the World Bank Group offers in Burundi, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Burundi?* Percentage of Respondents FY 2015 FY 2017 Financial services 20.1% 37.8% Knowledge products 7.5% 6.1% Convening services 8.6% 3.3% None of the above 4.0% 1.1% The combination is appropriate for Burundi 50.6% 47.2% Don't know 9.2% 4.4% *Significantly different between FY2017 and FY2015 G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions?* Percentage of Respondents FY 2015 FY 2017 Yes 21.2% 10.4% No 78.8% 89.6% *Significantly different between FY2017 and FY2015 Do you have reliable access to the Internet? Percentage of Respondents FY 2015 FY 2017 Yes 90.6% 90.2% No 9.4% 9.8% Do you use/have you used the World Bank Group website? Percentage of Respondents FY 2015 FY 2017 Yes 49.4% 44.6% No 50.6% 55.4% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) year FY 2015 FY 2017 N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate. (Only answer if you have used a World 87 6.85 2.62 77 7.05 2.19 Bank Group website) I find the information on the World Bank Group’s websites useful. (Only answer if you have used 81 8.00 1.68 80 7.71 1.88 a World Bank Group website) The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 79 7.51 2.65 49 6.72 2.68 are valuable sources of information about the institution When I need information from the World Bank Group I know how to find it (e.g., whom to call, 108 6.89 2.96 101 6.02 2.83 where to reach them, etc.)* The World Bank Group is responsive to my 78 7.09 3.06 75 6.28 2.78 information requests and inquiries *Significantly different between FY2017 and FY2015 108 World Bank Group Country Opinion Survey 2017: Burundi Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in Burundi? (Choose no more than TWO) collaborate/work with the World Bank Indicator Question Group in your country? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not collaborating Collaborating with No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG the WBG Overall, pleas e rate your im pres s ion of the World Bank 6.55 7.74 7.29 6.67 7.01 7.45 6.98 7.47 6.76 7.57 7.29 6.44 Group’s effectivenes s in Burundi. Overall the World Bank Group currently plays a relevant 6.97 7.86 7.54 6.74 7.32 7.43 7.38 7.30 6.94 7.84 7.39 7.21 role in developm ent in Burundi The World Bank Group’s work is aligned with what I 5.94 7.40 6.95 5.59 6.31 7.36 6.55 6.84 6.21 7.11 6.81 5.87 cons ider the developm ent priorities for Burundi Res pons ivenes s to needs 5.13 6.21 5.81 5.08 5.43 6.11 5.51 5.90 5.31 5.98 5.74 5.33 Flexibility (in term s of the ins titution’s products and 5.16 5.60 5.63 4.40 5.12 5.88 5.45 5.22 5.00 5.73 5.49 5.00 s ervices ) Flexibility (in term s of changing country circum s tances ) 5.80 6.26 6.32 5.14 5.88 6.53 6.05 6.15 5.87 6.29 6.13 5.92 Being inclus ive 6.79 6.57 6.80 6.32 6.63 6.80 6.70 6.69 6.39 7.04 6.61 7.00 Opennes s (s haring data and other inform ation) 6.24 6.55 6.62 5.52 5.96 7.18 6.24 6.60 6.18 6.55 6.45 6.04 Collaboration with the Governm ent 7.39 8.07 7.90 7.11 7.41 8.40 7.60 8.00 7.61 7.89 7.93 7.00 The s peed in which it gets things accom plis hed on the 6.16 6.97 7.02 5.32 6.51 7.05 6.72 6.62 6.40 7.00 6.73 6.56 ground Helping to bring dis cipline/effective s upervis ion to 6.90 7.41 7.51 5.71 6.81 7.75 7.16 7.03 7.00 7.25 7.07 7.32 im plem entation of inves tm ent projects Collaboration with civil s ociety 5.19 6.39 5.84 5.04 5.43 6.00 5.65 5.61 5.05 6.43 5.87 4.77 Staff acces s ibility 4.86 6.38 5.83 4.96 5.41 6.11 6.03 4.85 5.05 6.21 5.68 5.39 Collaboration with other donors and development 6.83 7.24 7.25 6.46 6.68 7.85 7.12 6.94 7.00 7.13 7.23 6.35 partners Collaboration with the private s ector 5.73 7.45 6.63 5.88 6.12 7.12 6.41 6.53 6.00 6.94 6.80 5.22 Collaboration with the UN 8.34 8.03 8.20 7.67 7.84 8.45 7.97 8.32 8.15 7.94 8.27 7.29 Straightforwardnes s and hones ty 6.88 7.59 7.28 6.95 7.00 7.58 7.17 7.33 7.00 7.42 7.37 6.38 Treating clients and s takeholders in Burundi with 6.78 7.66 7.35 6.52 6.96 7.58 7.28 6.88 7.00 7.32 7.20 7.00 res pect Being a long-term partner 8.20 8.47 8.36 8.07 8.07 8.80 8.43 8.02 8.33 8.26 8.42 7.81 To what extent does the World Bank Group’s work help 6.69 7.07 6.85 6.74 6.60 7.27 6.93 6.60 6.74 6.93 6.88 6.62 to achieve developm ent res ults in Burundi? To what extent does the World Bank Group help to build/s trengthen exis ting country s ys tem s (e.g., 6.65 6.97 6.82 6.41 6.39 7.37 6.87 6.39 6.52 6.95 6.84 6.30 procurem ent, financial m anagem ent, etc.) in Burundi? The World Bank Group’s financial ins trum ents (i.e., inves tm ent lending, Developm ent Policy Loan, Trus t 5.96 6.91 6.47 6.00 6.35 6.37 6.37 6.32 5.99 6.79 6.43 6.08 Funds , etc.) m eet the needs of Burundi The World Bank Group m eets Burundi’s needs for knowledge s ervices (e.g., res earch, analys is , data, 5.28 6.13 6.03 4.37 5.35 6.26 5.60 5.81 5.39 6.02 5.72 5.50 technical as s is tance) The World Bank Group knowledge work and activities are adaptable to Burundi’s s pecific developm ent 5.75 6.87 6.52 5.40 6.03 6.60 6.13 6.51 6.07 6.46 6.29 6.08 challenges and country circum s tances Overall, how s ignificant a contribution do you believe the World Bank Group's knowledge work and activities 7.30 7.09 7.08 7.19 6.74 7.76 7.36 6.46 7.22 6.97 7.09 7.17 m ake to developm ent res ults in your country? Overall, how would you rate the technical quality of the 7.29 7.64 7.53 7.00 7.29 7.65 7.62 6.95 7.40 7.44 7.27 7.93 World Bank Group's knowledge work and activities ? The World Bank Group takes decis ions quickly in 4.81 6.02 5.75 4.56 5.50 5.35 5.52 5.32 4.81 6.19 5.46 5.44 Burundi Where country s ys tem s (e.g., procurem ent, financial m anagem ent, etc.) are adequate, the World Bank Group 7.51 7.36 7.44 7.46 7.41 7.51 7.65 6.97 7.56 7.31 7.31 7.96 m akes appropriate us e of them Yellow highlight indicates significant difference between Yes and No means. 109 World Bank Group Country Opinion Survey 2017: Burundi Appendix G: Burundi FY 2017 Questionnaire World Bank Group Country Survey FY 2017 – Burundi The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Burundi or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Burundi, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Burundi. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 110 World Bank Group Country Opinion Survey 2017: Burundi SECTION A: GENERAL ISSUES FACING BURUNDI A1. In general would you say that Burundi is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure A2. Listed below are a number of development priorities in Burundi. Please identify which of the following you consider the most important development priorities in Burundi. (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 18 Transport (e.g., roads, bridges, transportation) assistance) 2 Gender equity 19 Agriculture and rural development 3 Private sector development 20 Trade and exports 4 Education (including vocational training) 21 Crime and violence 5 Security/stabilization/reconstruction 22 Social cohesion Public sector governance/reform (i.e., government 6 effectiveness, public financial management, public 23 Natural resource management expenditure, fiscal system reform) 7 Global/regional integration 24 Climate change (e.g., mitigation, adaptation) 8 Food security 25 Poverty reduction 9 Urban development 26 Anti corruption 10 Energy 27 Judiciary reform 11 Water and sanitation 28 Economic growth 12 Regional conflict and tensions 29 Local governance and institutions 13 Pollution 30 Disaster risk management 14 Job creation/employment 31 Equality of opportunity (i.e., social inclusion) 15 Health 32 Disease (e.g., malaria) 16 Demographic transition 33 Information and communications technology 17 Financial markets 34 Gender based violence 111 World Bank Group Country Opinion Survey 2017: Burundi SECTION A: GENERAL ISSUES A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Burundi? (Choose no more than THREE) 1 Economic growth 18 Pollution 2 Disaster risk management 19 Job creation/employment 3 Equality of opportunity (i.e., social inclusion) 20 Health 4 Disease (e.g., malaria) 21 Security/stabilization/reconstruction 5 Local governance and institutions 22 Financial markets Public sector governance/reform (i.e., government 6 Information and communications technology 23 effectiveness, public financial management, public expenditure, fiscal system reform) Social protection (e.g., pensions, targeted social 7 24 Gender equity assistance) 8 Agriculture and rural development 25 Private sector development 9 Trade and exports 26 Education (including vocational training) 10 Crime and violence 27 Global/regional integration 11 Climate change (e.g., mitigation, adaptation) 28 Food security 12 Transport (e.g., roads, bridges, transportation) 29 Regional conflict and tensions 13 Social cohesion 30 Urban development 14 Energy 31 Natural resource management 15 Anti corruption 32 Demographic transition 16 Judiciary reform 33 Gender based violence 17 Water and sanitation A4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Burundi? (Choose no more than TWO) 1 Greater access to health and nutrition for citizens 2 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 3 A growing middle class 4 Better opportunity for the poor who live in rural areas 5 Better opportunity for the poor who live in urban areas 6 Consistent economic growth 7 More reliable social safety net 8 Greater access to micro-finance for the poor 9 Greater voice and participation for citizens to help ensure greater accountability 10 Education and training that better ensure job opportunity 11 Better quality public services 12 Better employment opportunities for young people 13 Better employment opportunities for women 14 Less gender based violence 15 Other (please specify):_____________________________________ 112 World Bank Group Country Opinion Survey 2017: Burundi SECTION A: GENERAL ISSUES A5. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in Burundi? (Select only ONE response) 1 A very big problem 2 A moderately big problem 3 A small problem 4 Not a problem at all 5 Don’t know A6. In your view, is climate change a very serious problem, somewhat serious, not too serious, or not a problem in your country? (Select only ONE response) 1 A very serious problem 2 A somewhat serious problem 3 Not too serious problem 4 Not a problem 5 Don’t know A7. In your view, is early childhood development (i.e. nutrition, growth, care, and education) a very important, moderately important, slightly important, or not an important development priority in Burundi? (Select only ONE response) 1 A very important development priority 2 A moderately important development priority 3 A slightly important development priority 4 Not an important development priority 5 Don’t know 113 World Bank Group Country Opinion Survey 2017: Burundi SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Burundi? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Burundi. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Burundi solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about the World Bank Group’s impact on development results in Burundi, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) to reduce the drivers of fragility in Burundi? (Choose no more than THREE) 1 Energy 18 Judiciary reform 2 Water and sanitation 19 Economic growth 3 Pollution 20 Disaster risk management 4 Demographic transition 21 Equality of opportunity (i.e., social inclusion) 5 Job creation/employment 22 Disease (e.g., malaria) 6 Health 23 Local governance and institutions 7 Regional conflict and tensions 24 Information and communications technology 8 Financial markets 25 Transport (e.g., roads, bridges, transportation) Social protection (e.g., pensions, targeted social 9 26 Agriculture and rural development assistance) 10 Gender equity 27 Trade and exports 11 Private sector development 28 Crime and violence 12 Education (including vocational training) 29 Natural resource management Public sector governance/reform (i.e., government 13 effectiveness, public financial management, public 30 Social cohesion expenditure, fiscal system reform) 14 Security/stabilization/reconstruction 31 Climate change (e.g., mitigation, adaptation) 15 Global/regional integration 32 Poverty reduction 16 Food security 33 Anti corruption 17 Urban development 34 Gender based violence 114 World Bank Group Country Opinion Survey 2017: Burundi SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Burundi? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Bringing together different groups of stakeholders   Capacity development related to World Bank Group 2   supported projects 3 Stand-alone technical assistance (system oriented)   4 Policy advice, studies, analyses   5 Financial resources   6 Data and statistics   7 Promoting knowledge sharing   8 Implementation support   9 Mobilizing third party financial resources   10 Donor coordination   11 Strategy formulation (e.g., PRSP assistance)   12 Fighting against gender based violence   13 Other (please specify): ________________________   B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Burundi? (Choose no more than TWO) 1 World Bank Group’s processes too complex 2 Not willing to honestly criticize policies and reform efforts in the country 3 Staff too inaccessible 4 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 5 Not aligned with other donors’ work 6 Not aligned with country priorities 7 Not adequately sensitive to political/social realities in Burundi 8 Too influenced by developed countries 9 Not exploring alternative policy options 10 Not collaborating enough with stakeholders outside the Government 11 Its advice and strategies do not lend themselves to practical problem solving 12 Not enough public disclosure of its work 13 Arrogant in its approach 14 Not client focused 15 The credibility of its knowledge/data 16 Not focused enough on issues that are unique to post-conflict countries 17 Inadequate number of World Bank Group staff members located in the country 18 Not focused enough on fighting against gender based violence 19 Other (please specify): __________________________________________________ 20 Don’t know 115 World Bank Group Country Opinion Survey 2017: Burundi SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B7. To what extent do you believe that the World Bank Group’s work and support help the poorest in Burundi? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B8. How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Burundi Government’s efforts to reduce poverty? (If you have NO exposure to/experience with the instruments listed below, please select “N/A”) Not effective Very N/A at all effective 1 Investment Project Financing (IPF) 1 2 3 4 5 6 7 8 9 10  2 Development Policy Financing (DPF) 1 2 3 4 5 6 7 8 9 10  3 Trust funds and grants 1 2 3 4 5 6 7 8 9 10  4 Guarantees 1 2 3 4 5 6 7 8 9 10  5 IFC Investment Services 1 2 3 4 5 6 7 8 9 10  6 IFC Advisory Services 1 2 3 4 5 6 7 8 9 10  B9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more to successfully deliver new projects in Burundi after the 2015 crisis? (Choose no more than TWO) 1 Beneficiaries 9 Foundations 2 Youth/university groups 10 Media 3 Private sector 11 UN and regional peace keeping forces 4 Local government 12 Emerging donors 5 Donor community 13 UN agencies Regional organizations (e.g., EAC, COMESA, ICGLR, 6 NGOs/Community Based Organizations 14 Lake Tanganyika Authority, etc) 7 Academia/think tanks/research institutes 15 Other (please specify): _____________________ 8 Parliament 16 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Burundi? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B10 1 2 3 4 5 6 7 8 9 10  relevant role in development in Burundi The World Bank Group’s work is aligned with what I B11 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Burundi 116 World Bank Group Country Opinion Survey 2017: Burundi SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Burundi, in terms of each of the following? To no degree To a very significant Don't at all degree know B12 117 World Bank Group Country Opinion Survey 2017: Burundi SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B30. In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your country? (Select only ONE response) More effective The same level of effective Less effective Don't know collaboration collaboration collaboration B31. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than THREE) 1 The World Bank Group does not do adequate follow through/follow-up 2 Political pressures and obstacles 3 Reforms are not well thought out in light of country challenges 4 Poor coordination within the Government 5 The Government works inefficiently 6 Poor donor coordination 7 The World Bank Group is not sensitive enough to political/social realities on the ground 8 Lack of/inadequate levels of capacity in Government 9 There is not an adequate level of citizen/civil society participation 10 The World Bank Group works too slowly 11 Poor coordination within the World Bank Group 12 Ongoing conflict and instability 13 Inadequate funding 14 Other (please specify): ________________________________________ 118 World Bank Group Country Opinion Survey 2017: Burundi SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Burundi? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) 2 Gender equity 1 2 3 4 5 6 7 8 9 10  3 Demographic transition 1 2 3 4 5 6 7 8 9 10  4 Private sector development 1 2 3 4 5 6 7 8 9 10  5 Education (including vocational training) 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 6 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 7 Global/regional integration 1 2 3 4 5 6 7 8 9 10  8 Food security 1 2 3 4 5 6 7 8 9 10  9 Urban development 1 2 3 4 5 6 7 8 9 10  10 Energy 1 2 3 4 5 6 7 8 9 10  11 Water and sanitation 1 2 3 4 5 6 7 8 9 10  12 Pollution 1 2 3 4 5 6 7 8 9 10  13 Job creation/employment 1 2 3 4 5 6 7 8 9 10  14 Health 1 2 3 4 5 6 7 8 9 10  15 Financial markets 1 2 3 4 5 6 7 8 9 10  16 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  17 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  18 Trade and exports 1 2 3 4 5 6 7 8 9 10  19 Crime and violence 1 2 3 4 5 6 7 8 9 10  20 Natural resource management 1 2 3 4 5 6 7 8 9 10  21 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  22 Poverty reduction 1 2 3 4 5 6 7 8 9 10  23 Anti corruption 1 2 3 4 5 6 7 8 9 10  24 Judiciary reform 1 2 3 4 5 6 7 8 9 10  25 Economic growth 1 2 3 4 5 6 7 8 9 10  26 Disaster risk management 1 2 3 4 5 6 7 8 9 10  27 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  28 Disease (e.g., malaria) 1 2 3 4 5 6 7 8 9 10  29 Information and communications technology 1 2 3 4 5 6 7 8 9 10  30 Security/stabilization/reconstruction 1 2 3 4 5 6 7 8 9 10  31 Regional conflict and tensions 1 2 3 4 5 6 7 8 9 10  32 Local governance and institutions 1 2 3 4 5 6 7 8 9 10  33 Social cohesion 1 2 3 4 5 6 7 8 9 10  34 Gender based violence 1 2 3 4 5 6 7 8 9 10  119 World Bank Group Country Opinion Survey 2017: Burundi SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. To what extent does the World Bank Group’s work help to achieve development results in Burundi? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree C3. To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in Burundi? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Burundi? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C4 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, etc.) meet the needs of Burundi The World Bank Group meets Burundi’s needs for C5 knowledge services (e.g., research, analysis, data, 1 2 3 4 5 6 7 8 9 10  technical assistance) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 120 World Bank Group Country Opinion Survey 2017: Burundi SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Burundi, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D6 1 2 3 4 5 6 7 8 9 10  good practices D7 Are relevant to country challenges 1 2 3 4 5 6 7 8 9 10  D8 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D9 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Burundi’s specific D10 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D11. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D12. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 121 World Bank Group Country Opinion Survey 2017: Burundi SECTION E: WORKING WITH THE WORLD BANK GROUP E1. When working with the World Bank Group on programs, projects and other activities, do you believe that the team …? (Select only ONE response) 1 Almost never has the right skills mix to tackle the challenges of fragility 2 Rarely has the right skills mix to tackle the challenges of fragility 3 Sometimes has the right skills mix to tackle the challenges of fragility 4 Almost always has the right skills mix to tackle the challenges of fragility 5 Don’t know 6 Prefer not to answer To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E2 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E3 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and E4 1 2 3 4 5 6 7 8 9 10  reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy” E5 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E6 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions E7 1 2 3 4 5 6 7 8 9 10  quickly in Burundi Working with the World Bank Group E8 1 2 3 4 5 6 7 8 9 10  increases Burundi’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, E9 1 2 3 4 5 6 7 8 9 10  the World Bank Group makes appropriate use of them The World Bank Group provides effective E10 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10  projects) 122 World Bank Group Country Opinion Survey 2017: Burundi SECTION E: WORKING WITH THE WORLD BANK GROUP E11. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Burundi? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E12. To what extent do you believe the World Bank Group is adequately staffed in Burundi? 1 2 3 4 5 6 7 8 9 10  To a very significant To no degree at all Don't know degree E13. To what extent do you believe the World Bank Group measures and corrects its work in real time in Burundi? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree 123 World Bank Group Country Opinion Survey 2017: Burundi SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN BURUNDI F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Burundi? (Choose no more than TWO) 1 Offer more innovative knowledge services 2 Collaborate more effectively with Government clients (e.g., national, state, local) 3 Work faster 4 Reduce the complexity of obtaining World Bank Group financing 5 Increase the availability of reimbursable consulting services (RAS) knowledge work and activities 6 Help to bring discipline/effective supervision to implementation of investment projects 7 Offer more innovative financial products 8 Ensure greater selectivity in its work 9 Provide more adequate data/knowledge/statistics/figures on Burundi’s economy 10 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 11 Reach out more to groups outside of Government 12 Increase the level of capacity development in the country 13 Improve the quality of its experts as related to Burundi’s specific challenges 14 Increase the level of World Bank Group staffing in Burundi’s office 15 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Burundi, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Burundi? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Burundi 6 Don’t know 124 World Bank Group Country Opinion Survey 2017: Burundi SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN BURUNDI F3. Please answer the following questions: (Choose no more than THREE for each column) A. Which THREE areas below would B. Which THREE areas benefit most from the World Bank below would benefit Group playing a leading role among most from other donors international partners in Burundi in Burundi after the 2015 after the 2015 crisis? crisis? 1 Social cohesion   2 Public financial management   3 Reducing violence   4 Access to justice systems   5 Security mechanisms   6 Conflict resolution mechanisms   7 Access to basic services   8 Capacity of state institutions   9 Jobs   10 Improving livelihoods   11 Reduction of malnutrition   12 Social safety nets   Stimulating dialogue to promote peace 13   and stability 14 Promoting demographic transition   15 Infrastructure   16 Local governance   125 World Bank Group Country Opinion Survey 2017: Burundi SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN BURUNDI F4. To what degree does the World Bank Group support with its resources (financial, technical, knowledge and convening power)? To no degree To a very significant Don't Prefer not at all degree know to answer 1 Social cohesion 1 2 3 4 5 6 7 8 9 10   2 Public financial management 1 2 3 4 5 6 7 8 9 10   3 Reducing violence 1 2 3 4 5 6 7 8 9 10   4 Access to justice systems 1 2 3 4 5 6 7 8 9 10   5 Security mechanisms 1 2 3 4 5 6 7 8 9 10   6 Conflict resolution mechanisms 1 2 3 4 5 6 7 8 9 10   7 Access to basic services 1 2 3 4 5 6 7 8 9 10   8 Capacity of state institutions 1 2 3 4 5 6 7 8 9 10   9 Jobs 1 2 3 4 5 6 7 8 9 10   10 Improving livelihoods 1 2 3 4 5 6 7 8 9 10   11 Reduction of malnutrition 1 2 3 4 5 6 7 8 9 10   12 Social safety nets 1 2 3 4 5 6 7 8 9 10   Stimulating dialogue to promote 13 1 2 3 4 5 6 7 8 9 10   peace and stability 14 Promoting demographic transition 1 2 3 4 5 6 7 8 9 10   15 Infrastructure 1 2 3 4 5 6 7 8 9 10   16 Local governance 1 2 3 4 5 6 7 8 9 10   126 World Bank Group Country Opinion Survey 2017: Burundi SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How frequently do you interact with the World Bank Group now in Burundi? 1 Never 2 Less than once a year 3 Once a year to a few times a year 4 Less than once a month 5 At least once a month 6 At least once a week G2. How much face to face access would you like to have with the World Bank Group in Burundi (i.e., discussions, meetings, conferences, workshops, training, etc.)? (Select only ONE response) 1 I prefer more frequent interactions with the World Bank Group I prefer the frequency of my interactions with the World Bank Group to be just about the same as they are 2 currently 3 I prefer less frequent interactions with the World Bank Group 4 I prefer to have no face to face interactions with the World Bank Group 5 Prefer not to answer G3. How do you get most of your information about economic and social development issues in Burundi? (Choose no more than TWO) 1 Local radio 6 Internet 2 International radio 7 Periodicals Social media (e.g., blogs, Facebook, Twitter, 3 8 International television YouTube, Flickr) 4 International newspapers 9 Local newspapers 5 Local television 10 Other (please specify): ____________________ G4. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) World Bank Group’s publications and other written Direct contact with World Bank Group (i.e., face to 1 5 materials face meetings/discussions) 2 e-Newsletters 6 World Bank Group’s website World Bank Group’s Social media (e.g., blogs, Facebook, Twitter, 3 7 seminars/workshops/conferences YouTube, Flickr) 4 Mobile phones 8 Other (please specify): ____________________ Are you aware of the World Bank Group's Access to Information Policies under which the World G5 Yes No Bank Group discloses any information in its possession that is not on a list of exceptions? G6 Do you have reliable access to the Internet? Yes No G7 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, G8 Yes No Twitter, YouTube, and Flickr)? 127 World Bank Group Country Opinion Survey 2017: Burundi SECTION G: COMMUNICATION AND INFORMATION SHARING G9. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up G10. How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for information/knowledge that you can use in your work? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G11 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G12 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G13 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution When I need information from the World Bank Group I G14 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10  them, etc.) The World Bank Group is responsive to my information G15 1 2 3 4 5 6 7 8 9 10  requests and inquiries 128 World Bank Group Country Opinion Survey 2017: Burundi SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial Department 4 14 Trade Union or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate Change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank Group (IDA, IFC, or MIGA) in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you primarily engage with in Burundi? (Select only ONE response) 1 The World Bank (IDA) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ 129 World Bank Group Country Opinion Survey 2017: Burundi SECTION H: BACKGROUND INFORMATION H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in Burundi? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Burundi? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. Which best represents your geographic location? 1 East 2 West 3 North 4 South 5 Center Thank you for completing the survey! 130