96137 Timor-Leste The World Bank Group Country Survey FY 2014 Report of Findings October 2014 The World Bank Group Timor-Leste Country Opinion Survey 2014 Acknowledgements The Timor-Leste Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Jing Guo, Jessica Cameron, and Svetlana Markova. Calita Woods and Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Timor-Leste country team and the local fielding agency INSIGHT Ltd. In particular, PORG is grateful to Luis Constantino (Country Manager) and Kym Smithies (Communications Officer) for their ongoing support throughout the Country Opinion Survey process. 1 The World Bank Group Timor-Leste Country Opinion Survey 2014 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues Facing Timor-Leste ............................................10 V. Overall Attitudes toward the World Bank Group .......................18 VI. Sectoral Importance and Effectiveness......................................30 VII. How the World Bank Group Operates .......................................37 VIII. World Bank Group’s Knowledge and Instruments .....................46 IX. The Future Role of the World Bank Group in Timor-Leste .........51 X. Communication and Openness..................................................58 XI. Appendices ................................................................................64 2 The World Bank Group Timor-Leste Country Opinion Survey 2014 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank Group in gaining a better understanding of how stakeholders in Timor-Leste perceive the Bank Group;  Obtain systematic feedback from stakeholders in Timor-Leste regarding:  Their views regarding the general environment in Timor-Leste;  Their overall attitudes toward the World Bank Group in Timor-Leste;  Overall impressions of the World Bank Group’s effectiveness and results, knowledge work and activities, and communication and information sharing in Timor-Leste;  Perceptions of the World Bank Group’s future role in Timor-Leste.  Use data to help inform Timor-Leste country team’s strategy. II. Methodology In July 2014, 220 stakeholders of the World Bank Group in Timor-Leste were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the office of the President, Prime Minster; office of a minister; office of a parliamentarian; ministries/ministerial departments; consultants/contractors working on WBG-supported projects/programs; PMUs overseeing implementation of a project; local government officials; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community based organizations; the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; judiciary branch; and other organizations. A total of 163 stakeholders participated in the survey (74% response rate). Respondents completed questionnaires with a representative of the fielding agency face to face. Respondents were asked about: general issues facing Timor-Leste; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Timor-Leste; and the WBG’s communication and information sharing. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Surveys conducted in FY’06. Data were weighted to reach the same stakeholder composition in two years, which allows for between-year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other� stakeholder category were not included either. As a result, means of the FY’ 14 data and the total number of respondents in two years are slightly different from those of the original data reported in appendices A, B, C, D, F, G. For the weighted stakeholder breakdown, please see appendix E (page 131). A. General Issues Facing Timor-Leste: Respondents were asked to indicate whether Timor- Leste is headed in the right direction, what they thought were the top three most important development priorities, which areas would contribute most to reducing poverty and generating economic growth in Timor-Leste, and how “shared prosperity� would be best achieved. 3 The World Bank Group Timor-Leste Country Opinion Survey 2014 II. Methodology (continued) B. Overall Attitudes toward the World Bank Group (WBG): Respondents were asked to rate their familiarity with the WBG, its effectiveness in Timor-Leste, WBG staff preparedness to help Timor-Leste solve its development challenges, WBG’s local presence, WBG’s capacity building in Timor-Leste, their agreement with various statements regarding the WBG’s work, and the extent to which the WBG is an effective development partner. Respondents were asked to indicate the WBG’s greatest values and weaknesses, the most effective instruments in helping reduce poverty in Timor-Leste, in which sectoral areas the WBG should focus most of its resources (financial and knowledge services), and whether they have seen more collaboration between the WBG and UN. C. World Bank Group’s Effectiveness and Results: Respondents were asked to rate the extent to which the WBG’s work helps achieve development results in Timor-Leste, the extent to which the WBG meets Timor-Leste’s needs for knowledge services and financial instruments, the importance for the WBG to be involved in twenty five development areas, and the WBG’s level of effectiveness across these areas, such as education, health, rural and agricultural development, transport, public sector governance/reform, and job creation/employment. D. The World Bank Group’s Knowledge Work and Activities: Respondents were asked to rate the effectiveness and quality of the WBG’s knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality. E. Working with the World Bank Group: Respondents were asked to rate their level of agreement with a series of statements regarding working with the WBG, such as the WBG’s “Safeguard Policy� requirements being reasonable, and disbursing funds promptly. The respondents were also asked whether they think the organization is risk-averse and to rate the extent to which the WBG is adequately staffed locally. F. The Future Role of the World Bank Group in Timor-Leste: Respondents were asked to indicate what the WBG should do to make itself of greater value in Timor-Leste, which services the Bank Group should offer more of in the country, and what the WBG should do to improve collaboration with the UN in the field. They were asked what areas the country would benefit most from the WBG playing a leading role and what areas it would benefit most from other donors. G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, and their usage and evaluation of the WBG’s websites. Respondents were also asked about their awareness of the WBG’s Access to Information policy, were asked to rate WBG’s responsiveness to information requests, value of its social media channels, levels of easiness to find information they needed, the levels of easiness to navigate the WBG websites, and whether they use WBG data more often than before. H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the WBG, their exposure to the WBG in Timor-Leste, which WBG agencies they work with, whether they think that IFC and WB work well together, and their geographic locations. 4 The World Bank Group Timor-Leste Country Opinion Survey 2014 III. Demographics of the Sample Current Position  For further analyses, respondents from the Office of the President, Prime Minister were combined with respondents from Office of a Minister, respondents from consultants/contractors working on WBG projects were combined with those from PMUs and ministries/ministerial departments, respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from bilateral agencies were combined with those from multilateral agencies. Respondents from private foundations and NGO/CBOs were combined into “CSO.� Few respondents from independent government institutions, academia/research institutes/think tanks, the judiciary branch and other organizations were included in the “Other� category. There were no respondents from the office of parliament, trade unions, or faith-based groups. Percentage of Respondents (N=159) NGO/Community Based Organization 23% Employee of a Ministry, Ministerial Department or Implementation Agency 11% Media 9% Other 8% Local Government Office or Staff 7% Bilateral Agency 6% Office of the President, Prime Minster 6% Office of Minister 6% Private Sector Organization 6% Multilateral Agency 4% Private Foundation 3% Independent Government Institution 3% Project Management Unit (PMU) overseeing implementation of project 3% Consultant/Contractor working on World Bank Group supported project/program 2% Financial Sector/Private Bank 2% Academia/Research Institute/Think Tank 2% Judiciary Branch 1% “Which of the following best describes your current position?� (Respondents chose from a list.) 5 The World Bank Group Timor-Leste Country Opinion Survey 2014 III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=161) Other 23% Agriculture/rural development/food security 12% Generalist 11% Education 11% Public sector governance/public financial 8% management/anti corruption Information and communications technology 7% Law and justice/regulatory framework 5% Health/Communicable/non-communicable 4% diseases Private sector development/foreign direct 4% investment Water and sanitation 3% Financial markets/banking 2% Natural resource management/environmental 2% sustainability Social protection 2% Climate change/disaster management 1% Energy 1% Job creation/employment 1% Gender equity/equality of opportunity 1% Transport 1% Urban development 1% “Please identify the primary specialization of your work.� (Respondents chose from a list.) 6 The World Bank Group Timor-Leste Country Opinion Survey 2014 III. Demographics of the Sample (continued) Geographic Location  Responses across all geographic locations for all survey questions can be found in Appendix C (see page 103). For further analysis, few respondents from sub-district level and suco (village) are combined into one group. Only significant differences between geographic locations in response to indicator questions were discussed in the body of this report. Percentage of Respondents (N=155) Dili 64% District capitals 25% Sub-district level 7% Suco 5% “Which best represents your geographic location?� (Respondents chose from a list.) (Note: Percentages may not total 100 due to rounding ) Collaboration with and Exposure to the World Bank Group  Differences in responses to the indicator questions, based on levels of collaboration and exposure to the World Bank Group in Timor-Leste, can be found in Appendix D (see page 118) and Appendix F (see page 134). Please note that where these two factors appear to have a significant relationship with overall views of the World Bank Group, it is highlighted in yellow in Appendix F. Percentage of Respondents (N=162) Yes 46% No 54% "Currently, do you professionally collaborate/work with the World Bank Group in your country?� 7 The World Bank Group Timor-Leste Country Opinion Survey 2014 III. Demographics of the Sample (continued) Collaboration with and Exposure to the World Bank Group (continued) Percentage of Respondents (N=158) Observer 39% Collaborate as part of my professional duties 37% Use World Bank Group reports/data 34% Engage in World Bank Group related/sponsored 31% events/activities Use World Bank Group website for information, 21% data, research, etc. "Which of the following describes most of your exposure to the World Bank Group in Timor-Leste? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) Exposure to Agencies within the World Bank Group Percentage of Respondents (N=143) The World Bank (IDA) 53% Other 27% The International Finance Corporation (IFC) 20% "Which of the following agencies of the World Bank Group do you primarily engage with in Timor-Leste?" (Respondents chose from a list.) 8 The World Bank Group Timor-Leste Country Opinion Survey 2014 III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Respondents across stakeholder groups and geographic locations had statistically similar levels of familiarity with the WBG.  Respondents’ ratings of familiarity with the WBG were significantly, strongly correlated with their perceptions of the WBG’s overall effectiveness in Timor-Leste and its ability to help achieve development results in Timor-Leste, and significantly, moderately correlated with their perceptions of the WBG’s relevance to Timor-Leste’s development. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.0 "How familiar are you with the work of the World Bank Group in Timor-Leste?" (1 - "Not familiar at all", 10 - "Extremely familiar") 9 The World Bank Group Timor-Leste Country Opinion Survey 2014 IV. General Issues Facing Timor-Leste Headed in the Right Direction  Employees of ministries/PMUs and consultants working on WBG projects are most likely to indicate that Timor-Leste is headed in the right direction, whereas respondents from the CSOs were significantly less likely to think so (a quarter of them indicate that the country is headed in the wrong direction). Percentage of Respondents (N=160) The right direction 81% The wrong direction 11% Not sure 9% "In general, would you say that Timor-Leste is headed in ...?" (Respondents chose from a list.) (Note: Percentages may not total 100 due to rounding ) 10 The World Bank Group Timor-Leste Country Opinion Survey 2014 IV. General Issues Facing Timor-Leste (continued) Development Priority Percentage of Respondents (N=161) Education 65% Health 45% Rural and agricultural development 27% Transport 26% Public sector governance/ reform 21% Job creation/employment 19% Security/stabilization/reconstruction 19% Social protection 9% Poverty reduction 9% Anti corruption 8% Domestic private sector development 7% Water and sanitation 6% Law and justice 6% Food security and nutrition 6% Gender equity 4% Economic growth 3% Sustainable/adequate management of petroleum resources 3% Crime and violence 3% Equality of opportunity 2% Energy 2% Social cohesion 2% Foreign direct investment 2% Global/regional integration 1% Urban development 1% Environmental sustainability/ Climate change 1% Natural resource management 1% Financial markets 1% Regional conflict and tensions 1% Local governance and institutions 1% Information and communications technology 1% Trade and exports 0% Regulatory framework 0% Communicable/non-communicable diseases 0% Disaster management 0% "Listed below are a number of development priorities in Timor-Leste. Please identify which of the following you consider the most important development priorities in Timor-Leste. (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix H), analyses are done to see these respondents’ views about the top development priorities. 11 The World Bank Group Timor-Leste Country Opinion Survey 2014 IV. General Issues Facing Timor-Leste (continued) Development Priority (continued)  Respondents across stakeholder groups, geographic locations, and levels of collaboration all agree that “education,� “health,� “rural and agricultural development,� and “transport� are Timor-Leste’s top development priorities.  Respondents whose primary area of specialization is in “agriculture/rural development/food security� (12% of the sample) and “education� (11% of the sample) both agree with respondents in other sectors that “education,� “health,� “rural and agricultural development,� and “transport� are Timor-Leste’s top development priorities. 12 The World Bank Group Timor-Leste Country Opinion Survey 2014 IV. General Issues Facing Timor-Leste (continued) What Would Contribute Most to Reducing Poverty Percentage of Respondents (N=163) Rural and agricultural development 48% Education 37% Job creation/employment 35% Economic growth 30% Anti corruption 22% Public sector governance/ reform 14% Water and sanitation 11% Health 10% Domestic private sector development 10% Equality of opportunity 10% Food security and nutrition 9% Transport 9% Sustainable/adequate management of petroleum resources 7% Gender equity 7% Social protection 7% Law and justice 6% Security/stabilization/reconstruction 5% Natural resource management 4% Urban development 4% Local governance and institutions 3% Foreign direct investment 3% Trade and exports 3% Financial markets 2% Regional conflict and tensions 1% Crime and violence 1% Social cohesion 1% Environmental sustainability/ Climate change 1% Regulatory framework 1% Information and communications technology 1% Communicable/non-communicable diseases 1% Global/regional integration 0% Energy 0% Disaster management 0% "Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Timor-Leste?" (Respondents chose from a list. Responses combined.) When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix H), analyses are done to see these respondents’ views about the areas of development that would contribute most to reducing poverty. 13 The World Bank Group Timor-Leste Country Opinion Survey 2014 IV. General Issues Facing Timor-Leste (continued) What Would Contribute Most to Reducing Poverty (continued)  Respondents across geographic locations and levels of collaboration all agree that “rural and agricultural development,� “education,� and “job creation/employment� are the greatest contributors to reducing poverty in Timor-Leste.  Respondents from local governments and the media are significantly more likely to indicate that “job creation/employment� is the greatest contributor to reducing poverty in Timor-Leste compared to respondents from other stakeholder groups.  Respondents whose primary area of specialization is in “agriculture/rural development/food security� (12% of the sample) and “education� (11% of the sample) both agree with respondents in other sectors that “rural and agricultural development,� “education,� and “job creation/employment� are the greatest contributors to reducing poverty in Timor-Leste. 14 The World Bank Group Timor-Leste Country Opinion Survey 2014 IV. General Issues Facing Timor-Leste (continued) What Would Contribute Most to Generating Economic Growth Percentage of Respondents (N=163) Rural and agricultural development 44% Trade and exports 27% Domestic private sector development 25% Education 23% Public sector governance/ reform 22% Job creation/employment 21% Anti corruption 17% Foreign direct investment 14% Natural resource management 14% Transport 10% Sustainable/ adequate management of petroleum resources 9% Urban development 8% Energy 6% Equality of opportunity 6% Financial markets 6% Water and sanitation 6% Gender equity 6% Health 6% Law and justice 4% Disaster management 3% Information and communications technology 3% Social cohesion 3% Global/regional integration 3% Social protection 3% Local governance and institutions 2% Regulatory framework 2% Security/stabilization/reconstruction 2% Food security and nutrition 2% Crime and violence 2% Regional conflict and tensions 1% Communicable/non-communicable diseases 1% Environmental sustainability/ Climate change 1% "Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Timor-Leste? (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix H), analyses are done to see these respondents’ views about the areas of development that would contribute most to economic growth.. 15 The World Bank Group Timor-Leste Country Opinion Survey 2014 IV. General Issues Facing Timor-Leste (continued) What Would Contribute Most to Generating Economic Growth (continued)  Among the perceived top contributors to economic growth, respondents from the Office of President/Prime Minister/Minister are most likely to indicate that “public sector governance/reform� would contribute most to generating economic growth in Timor- Leste, whereas respondents from local governments are least likely to say so.  Respondents from Dili and sub-district level & suco (village) are significantly more likely to indicate that “education� would contribute most to generating economic growth in Timor-Leste than respondents from district capitals.  Respondents across sectoral areas and levels of collaboration agree on the top five contributors to economic growth in Timor-Leste. 16 The World Bank Group Timor-Leste Country Opinion Survey 2014 IV. General Issues Facing Timor-Leste (continued) Factors Contributing to “Shared Prosperity� Percentage of Respondents (N=155) Better employment opportunities for young 39% people Consistent economic growth 27% Better opportunity for the poor who live in 25% rural areas Education and training that better ensure job 23% opportunity Greater access to micro-finance for the poor 19% Greater access to health and nutrition for 15% citizens Better quality public services 14% Greater voice and participation for citizens to 14% help ensure greater accountability Better entrepreneurial opportunities 10% Better employment opportunities for women 4% More reliable social safety net 3% A growing middle class 2% Better opportunity for the poor who live in 2% urban areas Other 1% Greater equity of fiscal policy 1% "The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Timor- Leste? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 17 The World Bank Group Timor-Leste Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group Where the World Bank Group Should Focus its Resources Percentage of Respondents (N=162) Rural and agricultural development 52% Education 40% Public sector governance/ reform 31% Health 28% Transport 22% Poverty reduction 22% Economic growth 17% Equality of opportunity 11% Security/stabilization/reconstruction 10% Social protection 9% Environmental sustainability/ Climate change 8% Gender equity 6% Anti corruption 6% Sustainable/adequate management of petroleum resources 5% Trade and exports 5% Domestic private sector development 4% Job creation/employment 4% Food security and nutrition 4% Local governance and institutions 3% Law and justice 2% Regulatory framework 2% Financial markets 2% Crime and violence 1% Water and sanitation 1% Global/regional integration 1% Foreign direct investment 1% Regional conflict and tensions 1% Natural resource management 1% Energy 0% Social cohesion 0% Urban development 0% Communicable/non-communicable diseases 0% Information and communications technology 0% Disaster management 0% “When thinking about how the World Bank Group can have the most impact on development results in Timor-Leste, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Timor-Leste? (Choose no more than THREE)� When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix H), analyses are done to see these respondents’ views about which areas the World Bank Group should focus its attention and resources on. 18 The World Bank Group Timor-Leste Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Where the World Bank Group Should Focus its Resources (continued)  Among the top areas in which stakeholders believe the WBG should focus its resources, respondents from the media and the private sector/financial sector/private banks are mostly likely to think that the WBG should focus its resources on “transport,� whereas respondents from the Office of President/Prime Minister/Minister are significantly less likely to think so.  Respondent from sub-district level & suco are significantly more likely to indicate that the WBG should focus its resources on “rural and agricultural development� than respondents from other locations of the country.  Respondents whose primary specialization of work is in “agriculture/rural development/food security� (12% of the sample) and “education� (11% of the sample) both agree with respondents in other sectors on the top areas in which stakeholders believe the WBG should focus its resources.  Among the top areas in which stakeholders believe the WBG should focus its resources, respondent who professionally collaborate with the WBG are significantly more likely to indicate that the WBG should focus its resources on “rural and agricultural development� and “health� compared to respondents who do not work with the institution. 19 The World Bank Group Timor-Leste Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology� section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness (Indicator Question)  Respondents across stakeholder groups and geographic locations had statistically similar ratings for the Bank Group’s overall effectiveness in Timor-Leste.  Respondents who do and do not professionally collaborate/work with the WBG had statistically similar ratings for the Bank Group’s overall effectiveness in Timor-Leste as well. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 All respondents 6.3 "Overall, please rate your impression of the World Bank Group’s effectiveness in Timor -Leste." (1 - "Not effective at all", 10 - "Very effective") 20 The World Bank Group Timor-Leste Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Effectiveness of the WBG Activities  Respondents across stakeholder groups, geographic locations, and levels of collaboration had statistically similar ratings for the effectiveness of the following WBG activities in supporting Timor-Leste’s efforts to achieve development results. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Financial resources 7.2 Data and statistics 7.2 Technical assistance 7.2 Linkage to non-Bank expertise 7.2 Policy advice, studies, analyses 7.1 Convening/Facilitating/Donor coordination 7.0 Mobilizing third party financial resources 7.0 Strategy formulation 6.9 "How effectively do the World Bank Group’s activities below support Timor -Leste’s efforts to achieve development results? " (1 - "Not effective at all", 10 - "Very effective") 21 The World Bank Group Timor-Leste Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Achieving Development Results (Indicator Question)  Respondents across stakeholder groups and geographic locations had statistically similar ratings for the extent to which the WBG’s work helped to achieve development results in Timor-Leste.  Respondents who professionally collaborate/work with the World Bank Group had significantly higher ratings (6.6) for the WBG helping achieve development results in Timor-Leste, compared to respondents who do not professionally collaborate/work with the WBG (5.5). Mean Rating 1 2 3 4 5 6 7 8 9 10 All respondents 6.0 "To what extent does the World Bank Group’s work help to achieve development results in Timor-Leste?" (1 - "To no degree at all", 10 - "To a very significant degree") Staff Preparedness (Indicator Question)  Respondents across stakeholder groups and geographic locations had statistically similar ratings for the extent to which the WBG’s staff is well prepared to help Timor-Leste solve its most complicated development challenges.  Respondents who do and do not professionally collaborate/work with the World Bank Group had statistically similar ratings for the extent to which the WBG’s staff is well prepared to help Timor-Leste solve its most complicated development challenges as well. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.1 "To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Timor-Leste solve its most complicated development challenges?" (1-"To no degree at all", 10-"To a very significant degree") Adequate staffing Mean Ratings 1 2 3 4 5 6 7 8 9 10 All respondents 5.5 "To what extent do you believe the World Bank Group is adequately staffed in Timor-Leste?" (1-"to no degree at all", 10-"To a very significant degree") 22 The World Bank Group Timor-Leste Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups*  Respondents across stakeholder groups overall had statistically similar responses to twenty eight indicator questions.  Respondents who professionally collaborate/work with the WBG tended to give significantly higher ratings (7.3) for twenty eight indicator questions than respondents who do not professionally collaborate/work with the WBG (6.6).  Responses to individual indicator questions by stakeholder groups can be found in Appendix G (page 135). Mean Ratings 1 2 3 4 5 6 7 8 9 10 All Stakeholder Groups 6.9 Media 7.7 Bilateral/ Multilateral Agency 7.5 Local government 7.2 Employee of Ministry/ PMU/ Consultant on 7.1 WBG Projects Other 6.4 Office of the President/ Prime Minister/ 6.7 Minister CSO 6.5 Private Sector/ Financial Sector/ Private Bank 6.0 Mean Ratings for All Indicator Questions by Stakeholder Groups on a Scale from 1 to 10 * Responses to all twenty eight indicator questions can be found in Appendices F and G. 23 The World Bank Group Timor-Leste Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Greatest Value Percentage of Respondents (N=158) Capacity development 18% 18% 36% Strategy formulation 18% 17% 35% Linkage to non-Bank expertise 6% 16% 22% Policy advice, studies, analyses 9% 11% 20% Technical assistance 11% 8% 19% Data and statistics 11% 6% 17% Mobilizing third party financial resources 8% 9% 17% Financial resources 10% 7% 17% Convening/Facilitating/Donor 8% 8% 16% coordination Greatest value Other 1% Second greatest value "When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Timor-Leste?" (Respondents chose from a list.) 24 The World Bank Group Timor-Leste Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Ways of Capacity Building Support  Respondents across stakeholder groups gave statistically similar ratings for the extent to which Timor-Leste would benefit, if capacity building were to support all four areas below.  However, respondents in different geographic locations responded to this set of questions differently. Respondents from sub-district level & suco tended to give the highest ratings for the extent to which Timor-Leste would benefit, if capacity building were to support “groups outside of government to help them more effectively engage and participate in development efforts,� “the public sector related to implementation of specific development projects on the ground,� and “the private sector related to institutional and policy change.�  Respondents who collaborate/work with the WBG gave significantly higher ratings for the extent to which Timor-Leste would benefit, if capacity building were to support all four areas below, compared to respondents who do not collaborate with the WBG. Mean Rating 1 2 3 4 5 6 7 8 9 10 The public sector, related to implementation of specific development projects on the 7.2 ground The public sector, related to changing 7.0 institutions The private sector, related to institutional and 7.0 policy change Groups outside of government to help them more effectively engage and participate in 6.9 development efforts "The World Bank Group can provide capacity building support in a number of ways in Timor- Leste. To which degree would Timor-Leste benefit, if capacity building were to support...? " (1 - "To no degree at all", 10 - "To a very significant degree") 25 The World Bank Group Timor-Leste Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Effectiveness of WBG’s Capacity Building Work  Respondents across stakeholder groups and geographic locations had statistically similar ratings for the WBG’s effectiveness in all three areas of capacity building work. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Policy design (for clarity and better incentives 6.7 to achieve development goals) Project implementation (or other 6.7 organizational strengthening) Citizen engagement (incorporating citizens' 6.5 voices into development) "How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Timor-Leste?" (1 - "Not effective at all", 10 - "Very effective") Importance of WBG’s Capacity Building Work  Respondents from ministries/PMUs and consultants working on WBG projects gave the highest ratings for the importance of the WBG being involved in “policy design,� whereas respondents from the Office of President/Prime Minister/Minister gave significantly lower ratings.  Respondents from sub-district level & suco had significantly higher ratings for the importance of the WBG being involved in “policy design� compared to respondents from other regions. Mean Rating 1 2 3 4 5 6 7 8 9 10 Policy design (for clarity and better incentives 7.9 to achieve development goals) Project implementation (or other 7.6 organizational strengthening) Citizen engagement (incorporating citizens' 7.4 voices into development) "When thinking about how to improve capacity building in Timor-Leste to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? " (1 - "Not important at all", 10 - "Very important") 26 The World Bank Group Timor-Leste Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Respondents from sub-district level & suco (village) and district capitals were significantly more likely to consider “not enough public disclosure of its work� as the WBG’s greatest weaknesses, compared to those located in Dili.  Respondents across stakeholder groups agreed that “not enough public disclosure of its work� “being too influenced by development countries� and “not adequately sensitive to political/social realities in Timor-Leste� the institution’s greatest weaknesses in its work. Percentage of Respondents (N=159) Not enough public disclosure of its work 35% Too influenced by developed countries 17% Not adequately sensitive to political/social realities in Timor-Leste 16% Staff too inaccessible 13% Don’t know 13% Not exploring alternative policy options 12% World Bank Group’s processes too complex 11% Not collaborating enough with Civil Society Organizations 10% Inadequate number of World Bank Group staff members located in the country 9% Not willing to honestly criticize policies and reform efforts in the country 8% Its advice and strategies do not lend themselves to practical problem solving 7% Not focused enough on issues that are unique to post-conflict countries 6% World Bank Group’s processes too slow 6% Imposing technocratic solutions without regard to political realities 5% Not aligned with other donors’ work 4% Not aligned with country priorities 4% Other 3% Too bureaucratic in its operational policies and procedures 3% Arrogant in its approach 2% The credibility of its knowledge/data 1% "Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Timor-Leste? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 27 The World Bank Group Timor-Leste Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Attributing Failed/Slow Reform Efforts Percentage of Respondents (N=162) There is not an adequate level of 48% citizen/civil society participation The World Bank Group is not sensitive enough to political/social realities on the 44% ground The World Bank Group does not do 39% adequate follow through/follow-up Lack of/inadequate levels of capacity in 27% Government Reforms are not well thought out in light 25% of country challenges Political pressures and obstacles 19% The World Bank Group works too slowly 19% Poor donor coordination 18% The Government works inefficiently 15% Inadequate funding 14% Ongoing conflict and instability 4% Other 3% "When World Bank Group assisted reform efforts fail or are slow to take place, which THREE of the following would you attribute this to? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 28 The World Bank Group Timor-Leste Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Attributing Failed/Slow Reform Efforts (continued)  Respondents from CSOs and local governments are significantly more likely to indicate that the WBG-supported reforms fail or are slow to take place because “there is not an adequate level of citizen/civil society participation� compared to respondents from other stakeholder groups.  Respondents from bilateral/multilateral agencies are significantly more likely to indicate that the reforms fail or are slow to take place because “lack of/inadequate levels of capacity in Government� and “political pressure and obstacles� compared to other stakeholder groups.  Respondents from district capitals are significantly more likely to indicate that the WBG- supported reforms fail or are slow to take place because “there is not an adequate level of citizen/civil society participation� compared to respondents from locations.  Respondents who do and do not professionally work/collaborate with the WBG agreed that “an adequate level of citizen/civil society participation� and “not being sensitive enough to political/social realities on the ground� are two major reasons for slow or failed reforms. 29 The World Bank Group Timor-Leste Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness Importance of Sectoral Areas Mean Importance Rating 1 2 3 4 5 6 7 8 9 10 Economic growth 8.7 Education 8.6 Poverty reduction 8.6 Rural and agricultural development 8.5 Job creation/employment 8.4 Anti corruption 8.3 Transport 8.3 Domestic private sector development 8.3 Health 8.2 Food security and nutrition 8.1 Water and sanitation 8.1 Local governance and institutions 8.0 Public sector governance/ reform 8.0 Equality of opportunity 7.9 Sustainable/adequate management of petroleum resources 7.9 Environmental sustainability/ Climate change 7.8 Information and communications technology 7.8 Foreign direct investment 7.8 Natural resource management 7.8 Financial markets 7.8 Trade and exports 7.7 Urban development 7.7 Disaster management 7.6 Energy 7.5 Law and justice 7.4 Global/regional integration 7.4 Gender equity 7.3 Regulatory framework 7.2 Communicable/non-communicable diseases 7.2 Security/stabilization/reconstruction 7.1 Social cohesion 7.1 Social protection 7.0 Crime and violence 6.7 Regional conflict and tensions 6.5 "In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Timor-Leste?" (1-"Not important at all", 10-"important") 30 The World Bank Group Timor-Leste Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Importance of Sectoral Areas (continued)  Respondents from the private sector/financial sector/private banks gave significantly higher ratings for the level of importance of “trade and exports� compared to respondents from other stakeholder groups.  Respondents from sub-district level & suco gave significantly higher ratings than respondents from other locations for the level of importance of the following sectoral areas:  Crime and violence;  Regional conflict and tensions;  Domestic private sector development;  Economic growth; and  Disaster management.  Respondents who professionally collaborate with the WBG gave significantly higher ratings than respondents do not for the level of importance of the following sectoral areas:  Urban development;  Regulatory framework;  Communicable/non-communicable diseases;  Poverty reduction;  Domestic private sector development;  Local governance and institutions;  Water and sanitation;  Information and communications technology;  Economic growth;  Equality of opportunity;  Public sector governance/reform;  Job creation/employment;  Financial markets;  Health;  Rural and agricultural development;  Transport; and  Education. 31 The World Bank Group Timor-Leste Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Transport 7.3 Information and communications technology 7.3 Education 7.2 Health 7.1 Rural and agricultural development 7.1 Economic growth 7.1 Gender equity 7.1 Poverty reduction 7.0 Public sector governance/ reform 6.9 Law and justice 6.9 Food security and nutrition 6.9 Social protection 6.9 Domestic private sector development 6.9 Global/regional integration 6.8 Regulatory framework 6.7 Equality of opportunity 6.7 Sustainable/adequate management of petroleum resources 6.7 Trade and exports 6.6 Foreign direct investment 6.6 Financial markets 6.5 Natural resource management 6.5 Energy 6.5 Job creation/employment 6.3 Social cohesion 6.3 Anti corruption 6.1 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Timor-Leste?" (1-"Not effective at all", 10-"Very effective") 32 The World Bank Group Timor-Leste Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas (continued)  Respondents across stakeholder groups gave statistically similar ratings for the WBG’s effectiveness in all twenty five development areas.  Respondents from sub-district level & suco gave significantly higher ratings for the WBG’s effectiveness than respondents from other locations in the following sectoral areas:  Transport;  Law and justice;  Regulatory framework;  Poverty reduction;  Gender equity;  Social cohesion;  Financial markets;  Equality of opportunity;  Health; and  Social protection.  Respondents whose primary area of specialization is in “agriculture/rural development/food security� (12% of the sample) and “education� (11% of the sample) gave statistically similar ratings for the WBG’s effectiveness in the twenty five sectoral areas as respondents specialized in other areas.  Note in the Appendix on the sectoral effectiveness (Appendix A, page 65) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know� if they did not have exposure to the WBG’s work in certain development areas.  Responses across all stakeholder groups and geographic locations can be found in the Appendix. 33 The World Bank Group Timor-Leste Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas: Collaborators vs. Non-Collaborators Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Education* 7.7 6.8 Transport 7.4 7.2 Public sector governance/ reform* 7.4 6.6 Health 7.4 7.0 Domestic private sector development* 7.3 6.5 Poverty reduction 7.3 6.8 Information and communications technology 7.2 7.3 Regulatory framework* 7.2 6.3 Economic growth 7.2 7.1 Rural and agricultural development 7.2 7.1 Law and justice 7.2 6.8 Food security and nutrition 7.1 6.8 Gender equity 7.1 7.1 Social protection 7.0 6.9 Sustainable/adequate management of petroleum 6.9 resources 6.5 Equality of opportunity 6.9 6.6 Natural resource management 6.9 6.2 Trade and exports 6.8 6.6 Global/regional integration 6.7 6.9 Foreign direct investment 6.7 6.6 I professionally Financial markets 6.6 collaborate/work 6.5 with WBG Energy 6.6 6.4 6.3 I do not Job creation/employment 6.3 professionally collaborate/work Anti corruption 6.2 6.0 with WBG Social cohesion 6.1 6.5 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Timor-Leste?"(1-"Not effective at all", 10-"Very effective") (*Significantly different between respondents who do and do not collaborate with the WBG) 34 The World Bank Group Timor-Leste Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas: Collaborators vs. Non-Collaborators (continued)  Respondents who professionally collaborate/work with the WBG had significantly higher ratings for the WBG’s effectiveness than respondents who do not collaborate in the following development areas.  Regulatory framework;  Domestic private sector development;  Public sector governance/reform;  Education 35 The World Bank Group Timor-Leste Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Timor-Leste, bivariate correlational analyses were conducted using respondents’ ratings of the thirty-one specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the Bank Group’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the Bank Group’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the Bank Group’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank Group’s overall effectiveness in Timor-Leste. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at poverty reduction;  The WBG’s effectiveness at education;  The WBG’s effectiveness at global/regional integration;  The WBG’s effectiveness at rural and agricultural development; and  The WBG’s effectiveness at food security and nutrition.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Timor-Leste, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at domestic private sector development;  The WBG’s effectiveness at public sector governance/reform;  The WBG’s effectiveness at regulatory framework;  The WBG’s effectiveness at law and justice; and  The WBG’s effectiveness at poverty reduction. 36 The World Bank Group Timor-Leste Country Opinion Survey 2014 VII. How the World Bank Group Operates The World Bank Group’s Work in Timor-Leste  Respondents from the media and bilateral/multilateral agencies tended to have the highest levels of agreement that “the WBG’s work is aligned with what I consider the development priorities for Timor-Leste,� whereas respondents from the Office of President/Prime Minister/Ministers had the lowest levels of agreement.  Respondents from the media and local governments tended to have the highest levels of agreement that “the WBG supports programs and strategies that are realistic for Timor- Leste,� whereas respondents from the private sector/financial sector/private banks had the lowest levels of agreement.  Respondents from sub-district level & suco tended to have the highest levels of agreement that “the WBG’s work is aligned with what I consider the development priorities for Timor-Leste,� whereas respondents from Dili had the lowest levels of agreement.  Respondents who professionally collaborate/work with WBG tended to have significantly higher levels of agreement with all three statements compared to respondents who do not professionally collaborate/work with WBG. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Overall the World Bank Group currently plays a 7.3 relevant role in development in Timor-Leste^ The World Bank Group’s work is aligned with what I consider the development priorities for Timor- 7.3 Leste^ The World Bank Group supports programs and 7.1 strategies that are realistic for Timor-Leste "To what extent do you agree with the following statements about the World Bank Group’s work in Timor-Leste?" (1-"Strongly disagree", 10-"Strongly agree") ^Indicator Question 37 The World Bank Group Timor-Leste Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Overall Perceptions  Respondents from ministries/PMUs and consultants working on WBG projects had the highest levels of agreement with the statement that “the World Bank Group disburses funds promptly� whereas respondents from CSOs had significantly lower levels of agreement.  Respondents from sub-district level & suco had the highest levels of agreement with the statements that “the WBG’s approvals and reviews are done in a timely fashion� and “the World Bank Group disburses funds promptly,� whereas respondents from district capitals had significantly lower levels of agreement. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group effectively monitors and evaluates the projects and programs it supports 7.3 Working with the World Bank Group increases Timor-Leste’s institutional capacity 7.2 The World Bank Group treats clients and stakeholders in Timor-Leste with respect 7.2 Where country systems are adequate, the World Bank Group makes appropriate use of 7.1 them^ The World Bank Group provides effective implementation support 7.0 The World Bank Group’s “Safeguard Policy� requirements are reasonable 7.0 The World Bank Group’s approvals and reviews are done in a timely fashion 7.0 The World Bank Group ensures consistency and continuity through staff changes 6.6 The World Bank Group takes decisions quickly in Timor-Leste^ 6.5 The World Bank Group disburses funds promptly 6.3 The World Bank Group’s conditions on its lending are reasonable 6.2 "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") ^Indicator Question 38 The World Bank Group Timor-Leste Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Overall Perceptions (continued)  Respondents who professionally collaborate/work with WBG had significantly higher levels of agreement with two statements below compared to respondents who do not collaborate/work with WBG (indicated with an * below). Those statement are:  The WBG treats clients and stakeholders in Timor-Leste with respect  The WBG effectively monitors and evaluates the projects and programs it support Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group effectively monitors and 7.8 evaluates the projects and programs it supports* 7.0 The World Bank Group treats clients and 7.8 stakeholders in Timor-Leste with respect* 6.7 Working with the World Bank Group increases 7.6 Timor-Leste’s institutional capacity 6.9 Where country systems are adequate, the World 7.4 Bank Group makes appropriate use of them^ 6.9 The World Bank Group provides effective 7.3 implementation support 6.8 The World Bank Group’s approvals and reviews are 7.2 done in a timely fashion 6.7 The World Bank Group’s “Safeguard Policy� 7.1 requirements are reasonable 6.9 The World Bank Group ensures consistency and 6.9 continuity through staff changes 6.4 6.7 I professionally The World Bank Group disburses funds promptly collaborate/work 5.9 with WBG The World Bank Group takes decisions quickly in 6.7 Timor-Leste^ 6.2 I do not professionally The World Bank Group’s conditions on its lending 6.3 collaborate/work are reasonable 6.2 with WBG "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") *Significantly different between respondents who do and do not collaborate/work with WBG ^Indicator Question 39 The World Bank Group Timor-Leste Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Strengthening Existing Country Systems  Respondents from bilateral/multilateral agencies and the media gave the highest ratings for the extent to which the WBG helps build/strengthen existing country systems in Timor-Leste, whereas respondents from the private sector/financial sector/private banks gave significantly lower ratings.  Respondents across geographic locations gave statistically similar ratings for the extent to which the WBG helps build/strengthen existing country systems in Timor-Leste.  Respondents who professionally collaborate/work with the WBG gave significantly higher ratings for the extent to which the WBG helps build/strengthen existing country systems in Timor-Leste, compared to respondents who do not work with the organization. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.2 "To what extent does the World Bank Group help to build/strengthen existing country systems in Timor-Leste?" (1-"To no degree at all", 10-"To a very significant degree") 40 The World Bank Group Timor-Leste Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner Mean Rating 1 2 3 4 5 6 7 8 9 10 Collaboration with other donors and development partners^ 8.0 Collaboration with the Government^ 7.9 Collaboration with the UN^ 7.8 Straightforwardness and honesty^ 7.6 Being a long-term partner^ 7.6 Collaboration with civil society^ 7.4 Responsiveness to needs and demands^ 7.3 Openness^ 7.3 Staff accessibility^ 7.3 Ease of access to the people at the World Bank Group who are making decisions important to my work^ 7.2 Flexibility (in terms of changing country circumstances)^ 7.1 Being inclusive^ 6.9 Collaboration with the private sector^ 6.8 The speed in which it gets things accomplished on the ground^ 6.8 Flexibility (in terms of the institution’s products and services)^ 6.6 "To what extent is the World Bank Group an effective development partner in Timor-Leste, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") ^Indicator Question 41 The World Bank Group Timor-Leste Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner (continued)  Respondents from CSOs tended to give the highest ratings for the “responsiveness to needs and demands�, whereas respondents from the private sector/financial sector/private banks tended to give significantly lower ratings.  Respondents from sub-district level & suco tended to give the highest ratings for the “collaboration with the Government�, whereas respondents from district capitals tended to give significantly lower ratings.  Respondents who professionally collaborate/work with the World Bank Group gave significantly higher ratings for the “ease of access to the people at the World Bank Group who are making decisions important to my work� than respondent who do not collaborate with the institution. 42 The World Bank Group Timor-Leste Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group’s Approach to Risk in Timor-Leste Percentage of Respondents (N=156) Don't know 33% The World Bank Group’s approach to risk is 24% appropriate The World Bank Group does not take enough 22% risk in Timor Leste Prefer not to answer 17% The World Bank Group takes too much risk in 5% Timor Leste “Which of the following best describes the way the World Bank Group operates in Timor - Leste?� (Respondents chose from a list.) (Note: Percentages may not total 100 due to rounding) The World Bank Group’s Internal Monitoring Mechanism Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.2 "To what extent do you believe the World Bank Group measures and corrects its work in real time in Timor-Leste?" (1-"To no degree at all", 10-"To a very significant degree") Making Decisions about the WBG Program in Timor-Leste Percentage of Respondents (N=153) Don't know 52% At the Headquarters (in Washington D.C.) 32% In the country 16% “Where are the World Bank Group's decisions made primarily that support the program in Timor-Leste? � (Respondents chose from a list.) 43 The World Bank Group Timor-Leste Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group’s Local Presence in Timor-Leste  Respondents from Dili are significantly more likely to indicate that the WBG should have more local presence than respondents from other district capitals and sub-district level & suco. Percentage of Respondents (N=163) More local presence 51% The current level of local presence is adequate 19% Less local presence 15% Don't know 15% “When thinking about the presence of the World Bank Group in Timor -Leste and its decision- taking capacity, do you think the World Bank Group should have...? � (Respondents chose from a list.) The World Bank Group’s Collaboration with the UN  Respondents who collaborate with the WBG are significantly more likely to have seen “more effective collaboration� between the WBG and the UN compared to respondents who do not professionally collaborate with the WBG. Percentage of Respondents (N=163) Don't know 37% The same level of effective collaboration 29% Less effective collaboration 21% More effective collaboration 21% "If In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your country?" (Respondents chose from a list.) 44 The World Bank Group Timor-Leste Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) IFC and IBRD Working Together Percentage of Respondents (N=162) Yes 31% No 69% “Do your projects involve both the World Bank and IFC?�  Respondents across stakeholder groups, geographic locations, and levels of collaboration did not differ significantly in their views on the WB and IFC working together in Timor- Leste. Percentage of Respondents (N=51) Collaborating but needs 67% improvement Working well together 23% Don't know 10% “If yes, what was your view on the two institutions working together in Timor -Leste?� (Respondents chose from a list.) 45 The World Bank Group Timor-Leste Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments Meeting Timor-Leste’s Knowledge Needs (Indicator Question)  Respondents from the media had the highest levels of agreement that the World Bank Group meets Timor-Leste’s needs for knowledge services, whereas respondents from the private sector/financial sector/private banks had significantly lower levels of agreement.  Respondents across geographic locations had statistically similar levels of agreement that World Bank Group meets Timor-Leste’s needs for knowledge services.  Respondents who do and do not professionally collaborate/work with the WBG had statistically similar levels of agreement that World Bank Group meets Timor-Leste’s needs for knowledge services. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 7.4 "The World Bank Group meets Timor-Leste's needs for knowledge services" (1-"Strongly disagree", 10-"Strongly agree") 46 The World Bank Group Timor-Leste Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities  Respondents from ministries/PMUs and contractors working on WBG projects and the media have the highest ratings for the extent to which the WBG knowledge work and activities are “translated enough into local langue,� whereas respondents from bilateral/multilateral agencies and CSOs had significantly lower ratings.  Respondents from sub-district & suco with the WBG had significantly higher ratings for all of the following qualities of the WBG’s knowledge work and activities (except “being translated enough into local language�) compared to respondents from other locations.  Respondents who collaborate with the WBG gave significantly higher ratings for four qualities of the WBG knowledge work and activities than respondents who do not collaborate with the WBG. These four qualities are “accessibility� “being a source of relevant information on global good practices� “enhancing your knowledge and/or skills� and “being adaptable to Timor-Leste’s specific development challenges and country circumstances.� Mean Rating 1 2 3 4 5 6 7 8 9 10 Are source of relevant information on global good practices 7.1 Enhance your knowledge and/or skills 6.9 Are relevant to Timor-Leste's development priorities 6.9 Are adaptable to Timor-Leste’s specific development challenges and country circumstances^ 6.9 Include appropriate level of stakeholder involvement during preparation 6.7 Are adequately disseminated 6.7 Are translated enough into local language 6.6 Are timely 6.6 Are accessible 6.6 Lead to practical solutions 6.5 "In Timor-Leste, to what extent do you believe that the World Bank Group’s knowledge work and activities:" (1-"To no degree at all", 10-"To a very significant degree") ^Indicator Question 47 The World Bank Group Timor-Leste Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question)  Respondents across stakeholder groups and geographic locations had statistically similar ratings for the significance of the contribution that the WBG’s knowledge work and activities make to development results in Timor-Leste.  Respondents who professionally collaborate/work with the WBG had significantly higher ratings for the significance of the contribution that the WBG’s knowledge work and activities make to development results in Timor-Leste, compared to respondents who do not collaborate with the institution. Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 8.0 "Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country?" (1-"Not significant at all", 10-"Very significant") Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question)  Respondents across stakeholder groups gave statistically similar ratings for the technical quality of the WBG’s knowledge work and activities.  Respondents from sub-district level & suco gave the highest ratings for the technical quality of the WBG’s knowledge work and activities, whereas respondents from district capitals gave significantly lower ratings.  Respondents who professionally collaborate/work with the WBG had significantly higher ratings for the technical quality of the WBG’s knowledge work and activities, compared to respondents who do not collaborate with the institution. Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.0 "Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?" (1-"Very low technical quality", 10-"Very high technical quality") 48 The World Bank Group Timor-Leste Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Most Effective Instruments in Reducing Poverty  Respondents from the private sector/financial sector/private banks are significantly more likely to indicate that the most effective instrument in reducing poverty in Timor-Leste is “investment lending� compared to respondents in other stakeholder groups.  Respondents across geographic locations and levels of collaboration agreed that “capacity development� is the most effective instrument in Timor-Leste to reduce poverty. Percentage of Respondents (N=161) Capacity development 60% Technical assistance 27% Knowledge products/services 25% Investment lending 24% Co-financing arrangements 24% Trust Fund management 13% Don’t know 7% Other 3% "Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Timor-Leste?" (Respondents chose from a list. Responses combined.) 49 The World Bank Group Timor-Leste Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Timor-Leste’s Needs for Financial Instruments (Indicator Question)  Respondents across stakeholder groups, geographic locations, and levels of collaboration had statistically similar levels of agreement that the World Bank Group’s financial instruments meet Timor-Leste’s needs. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 6.9 "The World Bank Group’s financial instruments meet the needs of Timor -Leste." (1-"Strongly disagree", 10-"Strongly agree") 50 The World Bank Group Timor-Leste Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Timor-Leste Making the World Bank Group of Greater Value Percentage of Respondents (N=161) Provide more adequate data/knowledge/statistics/figures on Timor-Leste’s 41% economy Collaborate more effectively with Government clients 34% Increase the level of capacity development in the country 33% Improve the competitiveness of its financing compared to markets 17% Increase availability of Fee-Based services 14% Reach out more to groups outside of Government 12% Improve the quality of its experts as related to Timor- Leste’s specific challenges 12% Reduce the complexity of obtaining World Bank Group financing 11% Offer more innovative knowledge services 6% Offer more innovative financial products 5% Ensure greater selectivity in its work 4% Increase the level of World Bank Group staffing in Timor-Leste’s office 2% Other 1% Work faster 0% "Which of the following SHOULD the World Bank Group do to make itself of greater value in Timor- Leste? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 51 The World Bank Group Timor-Leste Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Timor-Leste (continued) Making the World Bank Group of Greater Value (continued)  Respondents from the CSOs were significantly more likely to indicate that the WBG should “reach out to more groups outside the Government� than respondents from other stakeholder groups.  Respondents from the private sector/financial sector/private banks and employees of ministries/PMUs and consultants working on WBG projects were significantly more likely to indicate that the WBG should “increase the level of capacity development in the country� than respondents from other stakeholder groups.  Respondents across geographic locations did not differ significantly in their responses to this question.  Respondents who professionally collaborate/work with the WBG were significantly more likely to indicate that the WBG should “ensure greater selectivity in its work� than those who do not collaborate with the organization. 52 The World Bank Group Timor-Leste Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Timor-Leste (continued) World Bank Group’s Services in Timor-Leste  A plurality of respondents across stakeholder groups, geographic locations, and levels of collaboration agreed that the WBG should offer more financial services in Timor-Leste. Percentage of Respondents (N=157) Financial services 30% Knowledge products 25% The combination is appropriate for Timor-Leste 24% Don't know 13% Convening services 4% None of the above 3% "When considering the combination of services that the World Bank Group offers in Timor-Leste, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Timor-Leste?" (Respondents chose from a list.) 53 The World Bank Group Timor-Leste Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Timor-Leste (continued) Improving Collaboration with the UN in the Field  Respondents from local governments were significantly more likely to indicate that the WBG should “develop guidelines, framework and tools to facilitate operational cooperation and cross-financing� than respondents from other stakeholder groups  Respondents from district capitals were significantly more likely to indicate that the WBG should “develop guidelines, framework and tools to facilitate operational cooperation and cross-financing� than respondents located in Dili and sub-district level & suco. Percentage of Respondents (N=162) Share more information about the World Bank 68% Group’s activities, products, and knowledge. Collaborate on analysis, assessments and planning, including on rapid assessments on 63% emerging crisis and changing circumstances when both institutions are engaged? Develop guidelines, framework and tools to facilitate operational cooperation and cross- 46% financing Develop joint or complementary projects with the UN, leveraging each organization’s 46% comparative advantages. Organize more joint meetings and missions 24% with the UN Involve UN experts to a greater degree in 20% World Bank Group activities Other 6% "What should the World Bank Group do to improve collaboration with the UN in the field?" (Respondents chose from a list. Responses combined.) 54 The World Bank Group Timor-Leste Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Timor-Leste (continued) World Bank Group Playing a Leading Role  Respondents from bilateral/multilateral agencies were significantly more likely to indicate that the Timor-Leste would benefit most from the WBG playing a leading role in “jobs� compared to respondents from other stakeholder groups.  Respondents who professionally collaborate with the WBG were significantly less likely to indicate that the Timor-Leste would benefit most from the WBG playing a leading role in “conflict resolution mechanism� compared to respondents who do not work with the WBG.  Respondents from district capitals were significantly more likely to indicate that the Timor-Leste would benefit most from the WBG playing a leading role in “access to justice systems� compared to respondents from other locations. Percentage of Respondents (N=160) Public financial management 61% Capacity of state institutions 46% Social safety nets 28% Access to justice systems 26% Access to basic services 25% Improving livelihoods 24% Jobs 24% Social cohesion 21% Conflict resolution mechanisms 17% Stimulating dialogue to promote peace and 16% stability "Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Timor-Leste?" (Respondents chose from a list. Responses combined.) 55 The World Bank Group Timor-Leste Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Timor-Leste (continued) Other Donors Playing a Leading Role  Respondents from local government and the private sector/financial sector/private banks were significantly more likely to indicate that the Timor-Leste would benefit most from the other donors playing a leading role in “public financial management� compared to respondents from other stakeholder groups.  Respondents from ministries/PMUs and consultants working on WBG projects were significantly more likely to indicate that the Timor-Leste would benefit most from the other donors playing a leading role in “stimulating dialogue to promote peace and stability� compared to respondents from other stakeholder groups.  Respondents from sub-district level & suco were significantly more likely to indicate that the Timor-Leste would benefit most from the other donors playing a leading role in “access to basic services� compared to respondents from other locations. Percentage of Respondents (N=160) Access to justice systems 34% Stimulating dialogue to promote peace and 33% stability Access to basic services 32% Public financial management 32% Social safety nets 31% Capacity of state institutions 29% Improving livelihoods 28% Jobs 26% Conflict resolution mechanisms 21% Social cohesion 19% "Which THREE areas below would benefit most from other donors playing a leading role among interntional partners in Timor-Leste?" (Respondents chose from a list. Responses combined.) 56 The World Bank Group Timor-Leste Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Timor-Leste (continued) Collaborate More with…  Respondents from the private sector/financial sector/private banks were significantly more likely to indicate that the WBG should collaborate more with the private sector than other stakeholder groups.  Respondents from CSOs were significantly more likely to indicate that the WBG should collaborate more with CBOs/NGOs than other stakeholder groups.  Respondents from district capitals were significantly more likely to indicate that the WBG should collaborate more with local governments compared to respondents in other locations.  Respondents from sub-district level & suco were significantly more likely to indicate that the WBG should collaborate more with the parliament compared to respondents in other locations.  Compared to respondents who do not professionally collaborate/work with the WBG, respondents who do were significantly less likely to say that WBG should collaborate more with CBOs/NGOs. Percentage of Respondents (N=162) Local Government (districts, sub-districts, sucos) 36% Academia/think tanks/research institutes 35% Development partner community 27% Community Based Organizations (CBOs)/NGOs 24% Private sector 22% Media 13% Regional organizations 9% Beneficiaries 6% UN agencies 6% Don’t know 4% Foundations 3% Parliament 3% Emerging donors 2% Other 1% Faith based organizations 0% "In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there?" (Respondents chose from a list. Responses combined.) 57 The World Bank Group Timor-Leste Country Opinion Survey 2014 X. Communication and Openness General Information Sources  Respondents from bilateral/multilateral agencies are significantly more likely to get most of their information about economic and social development issues in Timor-Leste through local newspapers and the internet than respondents from other stakeholder groups.  Respondents from the media are significantly more likely to get most of their information about economic and social development issues in Timor-Leste through local radio than respondents from other stakeholder groups.  Respondents from the district capitals, sub-district level and suco are significantly more likely to get most of their information about economic and social development issues in Timor-Leste through local radio than respondents from Dili. Percentage of Respondents (N=156) Local newspapers 53% Local television 47% Internet 37% Local radio 19% Other 8% Blogs 6% Social media 6% International newspapers 4% International television 4% Periodicals 4% Mobile phones 2% Instant messaging 1% International radio 0% "How do you get most of your information about economic and social development issues in Timor-Leste? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 58 The World Bank Group Timor-Leste Country Opinion Survey 2014 X. Communication and Openness (continued) Preferred Information Sources  Respondents from local governments and the Office of President/Prime Minister/Ministers were significantly more likely to indicate that they would prefer to receive information from the WBG at WBG’s seminars/workshops/conferences compared to respondents from other stakeholder groups.  Respondents from bilateral/multilateral agencies were significantly more likely to indicate that they would prefer to receive information from the WBG through the WBG’s website compared to respondents from other stakeholder groups.  Although most respondents would prefer to receive information through e-Newsletters, respondents from sub-district level & suco were significantly less likely to indicate that they prefer e-Newsletters compared to respondents located in other areas of the country. Percentage of Respondents (N=159) e-Newsletters 42% World Bank Group’s 40% seminars/workshops/conferences Direct contact with World Bank Group 27% World Bank Group’s publications and other 26% written materials Social media (e.g., Facebook, Twitter, Youtube, 14% Flickr) World Bank Group’s website 11% Other 9% Instant messaging 8% Mobile phones 6% Blogs 4% "How would you prefer to receive information from the World Bank Group? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 59 The World Bank Group Timor-Leste Country Opinion Survey 2014 X. Communication and Openness (continued) Access to Information Percentage of Respondents (N=161) Yes 34% No 66% "Are you aware of the World Bank Group's Access to Information Policy under which the Bank Group will now disclose any information in its possession that is not on a list of exceptions?" Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I use/consult World Bank Group’s data more 5.8 often than I did a few years ago "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) Internet Access  Although a majority of respondents have access to the Internet, respondents from district capitals are significantly less likely to have access to the Internet compared to respondents in other locations. Percentage of Respondents (N=158) Yes 82% No 18% "Do you have access to the Internet?" 60 The World Bank Group Timor-Leste Country Opinion Survey 2014 X. Communication and Openness (continued) Website Usage  Respondents from bilateral/multilateral agencies are significantly more likely to have used the WBG website than any other stakeholder groups. Percentage of Respondents (N=161) Yes 52% No 48% " Do you use/have you used the World Bank Group website?" Percentage of Respondents (N=159) Yes 23% No 77% "Have you requested information from the World Bank Group on its activities in the past year?" Percentage of Respondents (N=37) Yes 84% No 16% "Were you able to obtain this information?" 61 The World Bank Group Timor-Leste Country Opinion Survey 2014 X. Communication and Openness (continued) Website Usage (continued) Percentage of Respondents (N=126) The World Bank Group’s country 66% website The World Bank Group’s main 34% website "Which do you primarily use?" Evaluation of WBG’s Social Media Channels  Respondents from sub-district level & suco had significantly higher levels of agreement that the WBG’s social media channels are valuable than respondents from Dili and district capitals. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group’s social media channels are valuable sources of 6.5 information about the institution "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) Website Evaluation  Respondents from sub-district level & suco had significantly higher levels of agreement with the statement that “I find the WBG’s website useful� than respondents from Dili and district capitals. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I find the information on the World Bank 6.6 Group’s websites useful I find the World Bank Group’s websites easy 6.4 to navigate "Please rate how much you agree with the following" (1-"Strongly disagree", 10-"Strongly agree�) 62 The World Bank Group Timor-Leste Country Opinion Survey 2014 X. Communication and Openness (continued) Information Sharing  Respondents from bilateral/multilateral agencies had the highest levels of agreement that “the World Bank Group is responsive to my information requests and inquiries,� whereas respondents from local governments and CSOs had significantly lower levels of agreement.  Respondents who professionally work/collaborate with the WBG had the significantly higher levels of agreement that “the World Bank Group is responsive to my information requests and inquiries� than respondents who do not professionally work with the institution. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 When I need information from the World Bank 6.7 Group I know how to find it The World Bank Group is responsive to my 6.6 information requests and inquiries "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) 63 The World Bank Group Timor-Leste Country Opinion Survey 2014 XI. Appendices A. Responses to All Questions across All Respondents ..................... 65 B. Responses to All Questions by Stakeholder Groups ..................... 82 C. Responses to All Questions by Geographic Location .................. 103 D. Responses to All Questions by Levels of Collaboration............... 118 E. Responses to All Questions by Year............................................ 131 F. Indicator Questions as a Function of Exposure to the WBG ....... 134 G. Indicator Questions by Stakeholder Groups .............................. 135 H. WBG Country Opinion Survey FY 14 – Timor-Leste Questionnaire 136 Timor-Leste 64 The World Bank Group Timor-Leste Country Opinion Survey 2014 Appendix A: Responses to All Questions across All Respondents (N=163) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know� (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Timor-Leste Percentage of Respondents 1. In general would you say that Timor-Leste is headed in ... ? (N=160) The right direction 80.6% The wrong direction 10.6% Not sure 8.8% 2. Listed below are a number of development priorities in Timor-Leste. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Timor-Leste? (Choose no more than THREE) (Responses Combined; N=161) Education 65.2% Health 44.7% Rural and agricultural development 26.7% Transport 25.5% Public sector governance/ reform 20.5% Job creation/employment 19.3% Security/stabilization/reconstruction 18.6% Social protection 8.7% Poverty reduction 8.7% Anti corruption 8.1% Domestic private sector development 7.5% Water and sanitation 6.2% Law and justice 6.2% Food security and nutrition 5.6% Gender equity 4.3% Economic growth 2.5% Sustainable/adequate management of petroleum resources 2.5% Crime and violence 2.5% Equality of opportunity 1.9% Energy 1.9% Social cohesion 1.9% Foreign direct investment 1.9% Global/regional integration 1.2% Urban development 1.2% Environmental sustainability/ Climate change 1.2% Natural resource management 1.2% Financial markets 0.6% Regional conflict and tensions 0.6% Local governance and institutions 0.6% Information and communications technology 0.6% Trade and exports 0.0% Regulatory framework 0.0% Communicable/non-communicable diseases 0.0% Disaster management 0.0% 65 The World Bank Group Timor-Leste Country Opinion Survey 2014 A. General Issues Facing Timor-Leste (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Timor-Leste? (Choose no more than THREE) (Responses Combined; N=163) Rural and agricultural development 47.9% Education 37.4% Job creation/employment 35.0% Economic growth 30.1% Anti corruption 22.1% Public sector governance/ reform 13.5% Water and sanitation 11.0% Health 10.4% Domestic private sector development 9.8% Equality of opportunity 9.8% Food security and nutrition 8.6% Transport 8.6% Sustainable/adequate management of petroleum resources 7.4% Gender equity 6.7% Social protection 6.7% Law and justice 6.1% Security/stabilization/reconstruction 4.9% Natural resource management 4.3% Urban development 3.7% Local governance and institutions 3.1% Foreign direct investment 2.5% Trade and exports 2.5% Financial markets 1.8% Regional conflict and tensions 1.2% Crime and violence 1.2% Social cohesion 1.2% Environmental sustainability/ Climate change 1.2% Regulatory framework 0.6% Information and communications technology 0.6% Communicable/non-communicable diseases 0.6% Global/regional integration 0.0% Energy 0.0% Disaster management 0.0% 66 The World Bank Group Timor-Leste Country Opinion Survey 2014 A. General Issues Facing Timor-Leste (continued) 4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Percentage of Respondents Timor-Leste? (Choose no more than THREE) (Responses Combined; N=163) Rural and agricultural development 43.6% Trade and exports 27.0% Domestic private sector development 24.5% Education 23.3% Public sector governance/ reform 22.1% Job creation/employment 20.9% Anti corruption 16.6% Foreign direct investment 14.1% Natural resource management 14.1% Transport 9.8% Sustainable/adequate management of petroleum resources 8.6% Urban development 8.0% Energy 6.1% Equality of opportunity 6.1% Financial markets 6.1% Water and sanitation 6.1% Gender equity 6.1% Health 5.5% Law and justice 4.3% Disaster management 3.1% Information and communications technology 3.1% Social cohesion 2.5% Global/regional integration 2.5% Social protection 2.5% Local governance and institutions 1.8% Regulatory framework 1.8% Security/stabilization/reconstruction 1.8% Food security and nutrition 1.8% Crime and violence 1.8% Regional conflict and tensions 1.2% Communicable/non-communicable diseases 0.6% Environmental sustainability/ Climate change 0.6% 67 The World Bank Group Timor-Leste Country Opinion Survey 2014 A. General Issues Facing Timor-Leste (continued) 5. The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “Shared Prosperity� in Timor-Leste, which of the following TWO best illustrate how this Percentage of Respondents would be achieved in Timor-Leste? (Choose no more than TWO) (Responses Combined; N=155) Better employment opportunities for young people 38.7% Consistent economic growth 27.1% Better opportunity for the poor who live in rural areas 25.2% Education and training that better ensure job opportunity 23.2% Greater access to micro-finance for the poor 19.4% Greater access to health and nutrition for citizens 14.8% Better quality public services 14.2% Greater voice and participation for citizens to help ensure greater accountability 13.5% Better entrepreneurial opportunities 10.3% Better employment opportunities for women 3.9% More reliable social safety net 2.6% A growing middle class 1.9% Better opportunity for the poor who live in urban areas 1.9% Other 1.3% Greater equity of fiscal policy 0.6% B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Timor- 161 0 5.95 2.72 Leste? (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s 138 23 6.26 2.49 effectiveness in Timor-Leste? (1-Not effective at all, 10-Very effective) Staff Preparedness* N DK Mean SD 3. To what extent do you believe the World Bank Group's staff is well prepared (e.g., skills and knowledge) to help solve Timor-Leste’s most 135 27 6.11 2.64 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 68 The World Bank Group Timor-Leste Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 4. When thinking about how the World Bank Group can have the most impact on development results in Timor-Leste, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and Percentage of Respondents knowledge services) in Timor-Leste? (Choose no more than THREE) (Responses Combined; N=162) Rural and agricultural development 51.9% Education 39.5% Public sector governance/ reform 30.9% Health 28.4% Transport 22.2% Poverty reduction 21.6% Economic growth 16.7% Equality of opportunity 10.5% Security/stabilization/reconstruction 9.9% Social protection 9.3% Environmental sustainability/ Climate change 8.0% Gender equity 6.2% Anti corruption 5.6% Sustainable/adequate management of petroleum resources 4.9% Trade and exports 4.9% Domestic private sector development 4.3% Job creation/employment 3.7% Food security and nutrition 3.7% Local governance and institutions 2.5% Law and justice 1.9% Regulatory framework 1.9% Financial markets 1.9% Crime and violence 1.2% Water and sanitation 0.6% Global/regional integration 0.6% Foreign direct investment 0.6% Regional conflict and tensions 0.6% Natural resource management 0.6% Energy 0.0% Social cohesion 0.0% Urban development 0.0% Communicable/non-communicable diseases 0.0% Information and communications technology 0.0% Disaster management 0.0% 69 The World Bank Group Timor-Leste Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=158) nd activity do you believe is of greatest VALUE and which activity is Greatest 2 Greatest of second greatest value in Timor-Leste? Value Value Combined Capacity development 17.7% 18.5% 36.2% Strategy formulation 18.4% 17.2% 35.6% Linkage to non-Bank expertise 6.3% 15.9% 22.3% Policy advice, studies, analyses 9.5% 10.8% 20.3% Technical assistance 10.8% 7.6% 18.4% Data and statistics 11.4% 5.7% 17.1% Mobilizing third party financial resources 7.6% 8.9% 16.5% Financial resources 9.5% 7.0% 16.5% Convening/Facilitating/Donor coordination 8.2% 7.6% 15.9% Other 0.6% 0.6% 1.3% How effectively do the World Bank Group’s activities below support Timor- Effectiveness Leste’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) N DK Mean SD 6. Convening/Facilitating/Donor coordination 127 33 6.98 1.99 7. Data and statistics 134 24 7.19 1.77 8. Policy advice, studies, analyses 134 27 7.09 1.96 9. Financial resources 129 30 7.23 1.89 10. Technical assistance 126 31 7.17 1.82 11. Mobilizing third party financial resources 113 44 6.96 2.16 12. Linkage to non-Bank expertise 118 44 7.16 1.98 13. Strategy formulation 126 35 6.93 2.13 The World Bank Group can provide capacity building support in a number of Degree ways in Timor-Leste. To which degree would Timor-Leste benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 14. Groups outside of government to help them more effectively engage and 130 33 6.92 2.18 participate in development efforts 15. The public sector, related to implementation of specific development projects 139 24 7.20 2.02 on the ground 16. The public sector, related to changing institutions 128 35 7.03 2.14 17. The private sector, related to institutional and policy change 126 37 6.98 2.31 How EFFECTIVE do you believe the World Bank Group is in terms of the capacity Effectiveness building work it does in each of the following areas in Timor-Leste? (1-Not effective at all, 10-Very effective) N DK Mean SD 18. Project implementation (or other organizational strengthening) 97 66 6.69 1.97 19. Citizen engagement (incorporating citizens' voices into development) 90 73 6.50 2.39 20. Policy design (for clarity and better incentives to achieve development goals) 97 66 6.69 2.15 When thinking about how to improve capacity building in Timor-Leste to help Importance ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) N DK Mean SD 21. Project implementation (or other organizational strengthening) 124 39 7.65 2.01 22. Citizen engagement (incorporating citizens' voices into development) 118 44 7.43 2.09 23. Policy design (for clarity and better incentives to achieve development goals) 123 38 7.91 1.92 70 The World Bank Group Timor-Leste Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 24. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Timor-Leste? (Choose no more than TWO) (Responses Combined; N=159) Not enough public disclosure of its work 34.6% Too influenced by developed countries 17.0% Not adequately sensitive to political/social realities in Timor-Leste 15.7% Staff too inaccessible 12.6% Don’t know 12.6% Not exploring alternative policy options 11.9% World Bank Group’s processes too complex 11.3% Not collaborating enough with Civil Society Organizations 10.1% Inadequate number of World Bank Group staff members located in the country 9.4% Not willing to honestly criticize policies and reform efforts in the country 8.2% Its advice and strategies do not lend themselves to practical problem solving 6.9% Not focused enough on issues that are unique to post-conflict countries 6.3% World Bank Group’s processes too slow 6.3% Imposing technocratic solutions without regard to political realities 5.0% Not aligned with other donors’ work 4.4% Not aligned with country priorities 3.8% Other 3.1% Too bureaucratic in its operational policies and procedures 2.5% Arrogant in its approach 1.9% The credibility of its knowledge/data 1.3% 25. Which World Bank Group’s instruments do you believe are the MOST Percentage of Respondents effective in reducing poverty in Timor-Leste? (Choose no more than TWO) (Responses Combined; N=161) Capacity development 60.2% Technical assistance 26.7% Knowledge products/services 24.8% Investment lending 24.2% Co-financing arrangements 24.2% Trust Fund management 13.0% Don’t know 7.5% Other 3.1% 71 The World Bank Group Timor-Leste Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 26. In addition to the regular relations with the national government as its interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results Percentage of Respondents there? (Choose no more than TWO) (Responses Combined; N=162) Local Government (districts, sub-districts, sucos) 35.8% Academia/think tanks/research institutes 35.2% Development partner community 27.2% Community Based Organizations (CBOs)/NGOs 24.7% Private sector 22.2% Media 13.0% Regional organizations 9.3% Beneficiaries 5.6% UN agencies 5.6% Don’t know 4.3% Foundations 3.1% Parliament 3.1% Emerging donors 2.5% Other 1.2% Faith based organizations 0.0% To what extent do you agree with the following statements about the World Bank Level of Agreement Group’s work in Timor-Leste? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 27. Overall the World Bank Group currently plays a relevant role in development in 143 18 7.26 2.00 Timor-Leste* 28. The World Bank Group’s work is aligned with what I consider the development 144 19 7.25 2.06 priorities for Timor-Leste* 29. The World Bank Group supports programs and strategies that are realistic for 137 25 7.13 2.01 Timor-Leste 30. The World Bank Group treats clients and stakeholders in Timor-Leste with 129 31 7.18 2.06 respect To what extent is the World Bank Group an effective development partner in Timor- Degree Leste, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 31. Responsiveness to needs and demands* 79 29 7.34 2.03 32. Flexibility (in terms of the institution’s products and services)* 47 22 6.55 1.99 33. Flexibility (in terms of changing country circumstances)* 44 24 7.11 2.05 34. Being inclusive* 43 21 6.86 2.21 35. Openness* 51 19 7.29 1.95 36. Collaboration with civil society* 60 26 7.43 2.06 37. Straightforwardness and honesty* 41 23 7.56 1.87 38. Collaboration with the UN* 40 24 7.80 1.77 39. Ease of access to the people at the World Bank Group who are making decisions 47 19 7.17 2.25 important to my work* 40. Collaboration with other donors and development partners* 59 17 8.00 1.72 41. Collaboration with the Government* 78 19 7.91 1.74 42. Staff accessibility* 38 23 7.29 2.20 43. Collaboration with the private sector* 36 31 6.83 2.22 44. The speed in which it gets things accomplished on the ground* 41 21 6.80 2.08 45. Being a long-term partner* 54 21 7.56 1.95 72 The World Bank Group Timor-Leste Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 46. To be a more effective development partner in Timor-Leste, do you believe Percentage of Respondents that the World Bank Group should have…? (Select only ONE response) (N=163) More local presence 51.5% The current level of local presence is adequate 19.0% Less local presence 14.7% Don't know 14.7% 47. In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your Percentage of Respondents country? (Select only ONE response) (N=163) Don't know 37.4% The same level of effective collaboration 28.8% Less effective collaboration 21.5% More effective collaboration 12.3% 48. When World Bank Group assisted reform efforts fail or are slow to take place, Percentage of Respondents which of the following would you attribute to? (Choose no more than THREE) (Responses Combined; N=162) There is not an adequate level of citizen/civil society participation 48.1% The World Bank Group is not sensitive enough to political/social realities on the 44.4% ground The World Bank Group does not do adequate follow through/follow-up 38.9% Lack of/inadequate levels of capacity in Government 27.2% Reforms are not well thought out in light of country challenges 24.7% Political pressures and obstacles 19.1% The World Bank Group works too slowly 18.5% Poor donor coordination 17.9% The Government works inefficiently 14.8% Inadequate funding 14.2% Ongoing conflict and instability 4.3% Other 3.1% 73 The World Bank Group Timor-Leste Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Timor-Leste? (1-Not important at all, 10-Very important) N DK Mean SD 1. Gender equity 149 12 7.33 2.30 2. Trade and exports 144 16 7.66 2.16 3. Food security and nutrition 148 10 8.10 1.88 4. Crime and violence 146 10 6.71 2.64 5. Regional conflict and tensions 147 13 6.54 2.59 6. Law and justice 149 12 7.41 2.34 7. Urban development 152 8 7.65 2.06 8. Environmental sustainability/ Climate change 151 10 7.82 1.84 9. Regulatory framework 146 13 7.22 2.19 10. Communicable/non-communicable diseases 144 14 7.18 2.41 11. Poverty reduction 152 9 8.63 1.74 12. Anti corruption 150 12 8.35 2.00 13. Domestic private sector development 147 13 8.29 1.81 14. Foreign direct investment 142 18 7.77 2.15 15. Local governance and institutions 147 14 7.99 1.91 16. Water and sanitation 151 11 8.05 2.20 17. Information and communications technology 148 11 7.80 2.06 18. Economic growth 151 8 8.69 1.55 19. Equality of opportunity 151 10 7.94 1.91 20. Disaster management 148 12 7.61 2.10 21. Public sector governance/ reform 142 20 7.96 1.91 22. Job creation/employment 148 14 8.38 1.80 23. Social cohesion 140 21 7.14 2.19 24. Financial markets 142 18 7.76 2.02 25. Energy 142 16 7.47 2.10 26. Health 146 15 8.16 2.11 27. Rural and agricultural development 149 13 8.52 1.87 28. Global/regional integration 144 18 7.40 1.95 29. Transport 151 11 8.30 1.76 30. Natural resource management 146 16 7.77 1.97 31. Security/stabilization/reconstruction 141 20 7.14 2.37 32. Social protection 141 20 7.01 2.28 33. Sustainable/adequate management of petroleum resources 144 18 7.85 1.93 34. Education 148 14 8.64 1.84 74 The World Bank Group Timor-Leste Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness work it does in the following areas of development in Timor-Leste? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Anti corruption 88 74 6.08 2.57 2. Information and communications technology 83 78 7.27 2.27 3. Transport 106 55 7.27 1.90 4. Law and justice 88 74 6.94 1.93 5. Regulatory framework 95 65 6.75 1.91 6. Poverty reduction 119 43 6.99 2.11 7. Gender equity 101 61 7.06 1.90 8. Domestic private sector development 108 54 6.87 1.92 9. Foreign direct investment 94 69 6.60 2.08 10. Trade and exports 95 68 6.62 1.99 11. Economic growth 114 47 7.10 2.05 12. Energy 92 68 6.46 2.29 13. Public sector governance/ reform 108 55 6.94 1.97 14. Job creation/employment 106 55 6.30 2.17 15. Social cohesion 87 76 6.28 2.12 16. Financial markets 97 66 6.54 2.17 17. Equality of opportunity 93 67 6.71 1.98 18. Health 110 51 7.13 2.05 19. Rural and agricultural development 114 49 7.11 1.93 20. Global/regional integration 95 68 6.76 2.09 21. Food security and nutrition 103 58 6.88 2.09 22. Education 116 45 7.23 2.22 23. Social protection 100 61 6.88 2.18 24. Sustainable/adequate management of petroleum resources 94 69 6.70 2.06 25. Natural resource management 88 75 6.53 2.13 3. Where are the World Bank Group’s decisions made primarily that support the Percentage of Respondents program in Timor-Leste? (Select only ONE response) (N=153) Don't know 51.6% At the Headquarters (in Washington D.C.) 32.0% In the country 16.3% Achieving Development Results* N DK Mean SD 4. To what extent does the World Bank Group’s work help to achieve development 124 39 6.03 1.95 results in Timor-Leste? (1-To no degree at all, 10-To a very significant degree) Building Existing Country Systems* N DK Mean SD 5. To what extent does the WBG help to build/strengthen existing country systems 122 41 6.23 2.03 in Timor-Leste? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Timor-Leste? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 6. The World Bank Group’s financial instruments meet the needs of Timor -Leste* 117 45 6.90 2.19 7. The World Bank Group meets Timor-Leste’s needs for knowledge services* 127 34 7.43 1.71 Internal Evaluation Mechanisms N DK Mean SD 8. To what extent do you believe the World Bank Group measures and corrects its work in real time in Timor-Leste? (1-To no degree at all, 10-To a very significant 102 60 6.24 1.86 degree) 75 The World Bank Group Timor-Leste Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities In Timor-Leste, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 1. Are timely 114 48 6.58 2.05 2. Include appropriate level of stakeholder involvement during preparation 118 45 6.70 1.92 3. Are relevant to Timor-Leste's development priorities 125 38 6.93 1.90 4. Lead to practical solutions 111 49 6.46 1.92 5. Are accessible 118 45 6.57 1.97 6. Are source of relevant information on global good practices 121 41 7.15 1.96 7. Enhance your knowledge and/or skills 120 43 6.94 1.96 8. Are adequately disseminated 116 46 6.66 2.04 9. Are translated enough into local language 118 45 6.64 2.11 10. Are adaptable to Timor-Leste’s specific development challenges and country 124 38 6.89 2.00 circumstances* Overall Evaluations N DK Mean SD 11. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country?* 137 24 7.99 1.98 (1-Not significant at all, 10-Very significant) 12. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?* (1-Very low technical quality, 10-Very high technical 126 35 7.01 1.93 quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 100 62 6.28 2.33 2. The World Bank Group effectively monitors and evaluates the projects and 121 42 7.34 2.10 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 110 52 6.97 1.99 4. The World Bank Group’s “Safeguard Policy� requirements are reasonable 116 47 6.98 1.95 5. The World Bank Group’s conditions on its lending are reasonable 112 51 6.21 2.33 6. The World Bank Group takes decisions quickly in Timor-Leste* 118 44 6.47 2.29 7. Working with the World Bank Group increases Timor-Leste’s institutional 129 34 7.22 2.06 capacity 8. The World Bank Group ensures consistency and continuity through staff 121 41 6.64 2.16 changes 9. Where country systems are adequate, the World Bank Group makes appropriate 116 47 7.13 2.03 use of them* 10. The World Bank Group provides effective implementation support 122 41 7.05 2.02 11. Which of the following best describes the way the World Bank Group Percentage of Respondents operates in Timor-Leste? (Select only one response) (N=156) Don't know 32.7% The World Bank Group’s approach to risk is appropriate 23.7% The World Bank Group does not take enough risk in Timor-Leste 21.8% Prefer not to answer 16.7% The World Bank Group takes too much risk in Timor-Leste 5.1% WBG Staffing N DK Mean SD 12. To what extent do you believe the WBG is adequately staffed in Timor-Leste? 103 60 5.53 2.26 (1-To no degree at all, 10-To a very significant degree) 76 The World Bank Group Timor-Leste Country Opinion Survey 2014 F. Recent Trends and the Future Role of the World Bank Group in Timor-Leste 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Timor-Leste? (Choose no more than TWO) (Responses Combined; N=161) Provide more adequate data/knowledge/statistics/figures on Timor-Leste’s economy 41.0% Collaborate more effectively with Government clients 33.5% Increase the level of capacity development in the country 32.9% Improve the competitiveness of its financing compared to markets 17.4% Increase availability of Fee-Based services 13.7% Reach out more to groups outside of Government 12.4% Improve the quality of its experts as related to Timor-Leste’s specific challenges 11.8% Reduce the complexity of obtaining World Bank Group financing 11.2% Offer more innovative knowledge services 6.2% Offer more innovative financial products 5.0% Ensure greater selectivity in its work 4.3% Increase the level of World Bank Group staffing in Timor-Leste’s office 2.5% Other 0.6% Work faster 0.0% 2. When considering the combination of services that the World Bank Group offers in Timor-Leste and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of Percentage of Respondents in Timor-Leste? (Select only ONE response) (N=157) Financial services 29.9% Knowledge products 25.5% The combination is appropriate for Timor-Leste 24.2% Don't know 12.7% Convening services 4.5% None of the above 3.2% 3a. Which THREE areas below would benefit most from the WBG playing a Percentage of Respondents leading role among international partners in Timor-Leste? (Responses Combined; N=160) Public financial management 60.6% Capacity of state institutions 46.3% Social safety nets 28.1% Access to justice systems 25.6% Access to basic services 25.0% Improving livelihoods 25.0% Jobs 24.4% Social cohesion 21.3% Conflict resolution mechanisms 16.9% Stimulating dialogue to promote peace and stability 15.6% 3b. Which THREE areas below would benefit most from other donors in Timor- Percentage of Respondents Leste? (Responses Combined; N=160) Access to justice systems 34.4% Stimulating dialogue to promote peace and stability 33.1% Access to basic services 31.9% Public financial management 31.9% Social safety nets 31.3% Capacity of state institutions 28.8% Improving livelihoods 28.1% Jobs 26.3% Conflict resolution mechanisms 21.3% Social cohesion 19.4% 77 The World Bank Group Timor-Leste Country Opinion Survey 2014 F. Recent Trends and the Future Role of the World Bank Group in Timor-Leste (continued) 4. What should the World Bank Group do to improve collaboration with the UN Percentage of Respondents in the field? (Choose no more than THREE) (Responses Combined; N=162) Share more information about the World Bank Group’s activities, products, and 67.9% knowledge Collaborate on analysis, assessments and planning, including on rapid assessments on emerging crisis and changing circumstances when both institutions are 63.0% engaged? Develop guidelines, framework and tools to facilitate operational cooperation and 46.3% cross-financing Develop joint or complementary projects with the UN, leveraging each 46.3% organization’s comparative advantages. Organize more joint meetings and missions with the UN 24.1% Involve UN experts to a greater degree in World Bank Group activities 20.4% Other 5.6% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Timor-Leste? (Choose no more than TWO) (Responses Combined; N=156) Local newspapers 53.2% Local television 47.4% Internet 37.2% Local radio 18.6% Other 7.7% Blogs 6.4% Social media 6.4% International newspapers 4.5% International television 3.8% Periodicals 3.8% Mobile phones 1.9% Instant messaging 0.6% International radio 0.0% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=159) e-Newsletters 41.5% World Bank Group’s seminars/workshops/conferences 40.3% Direct contact with World Bank Group 27.0% World Bank Group’s publications and other written materials 26.4% Social media (e.g., Facebook, Twitter, Youtube, Flickr) 14.5% World Bank Group’s website 10.7% Other 8.8% Instant messaging 8.2% Mobile phones 5.7% Blogs 3.8% 78 The World Bank Group Timor-Leste Country Opinion Survey 2014 G. Communication and Information Sharing (continued) 3. Are you aware of the World Bank Group’s Access to Information Policy under which the Bank Group will now disclose any information in its possession that is Percentage of Respondents not on a list of exceptions? (N=161) Yes 34.2% No 65.8% 4. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=159) Yes 23.3% No 76.7% Percentage of Respondents 5. Were you able to obtain this information? (N=37) Yes 83.8% No 16.2% Percentage of Respondents 6. Do you have access to the Internet? (N=158) Yes 81.6% No 18.4% Percentage of Respondents 7. Do you use/have used the World Bank Group’s website? (N=161) Yes 51.6% No 48.4% Percentage of Respondents 8. Which do you primarily use? (Select only ONE response) (N=126) The World Bank Group’s country website 65.9% The World Bank Group’s main website 34.1% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 9. I use/consult World Bank Group’s data more often than I did a few years 119 44 5.76 2.33 ago 10. I find the World Bank Group’s websites easy to navigate 118 41 6.37 2.19 11. I find the information on the World Bank Group’s websites useful 120 40 6.64 2.23 12. The World Bank Group’s social media channels are valuable sources of 95 67 6.54 2.07 information about the institution 13. When I need information from the World Bank Group I know how to 119 43 6.69 2.23 find it 14. The World Bank Group is responsive to my information requests and 103 59 6.55 2.16 inquiries 79 The World Bank Group Timor-Leste Country Opinion Survey 2014 H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=159) NGO/Community Based Organization 22.6% Employee of a Ministry, Ministerial Department or Implementation Agency 10.7% Media 9.4% Other 8.2% Local Government Office or Staff 6.9% Bilateral Agency 6.3% Office of the President, Prime Minster 5.7% Office of Minister 5.7% Private Sector Organization 5.7% Multilateral Agency 3.8% Private Foundation 3.1% Independent Government Institution 3.1% Project Management Unit (PMU) overseeing implementation of project 2.5% Consultant/Contractor working on World Bank Group supported project/program 1.9% Financial Sector/Private Bank 1.9% Academia/Research Institute/Think Tank 1.9% Judiciary Branch .6% 2. Please identify the primary specialization of your work. Percentage of Respondents (Please mark only ONE response) (N=161) Other 23.0% Agriculture/rural development/food security 12.4% Generalist 11.2% Education 10.6% Public sector governance/public financial management/anti corruption 8.1% Information and communications technology 6.8% Law and justice/regulatory framework 5.0% Health/Communicable/non-communicable diseases 3.7% Private sector development/foreign direct investment 3.7% Water and sanitation 3.1% Financial markets/banking 2.5% Natural resource management/environmental sustainability 2.5% Social protection 1.9% Climate change/disaster management 1.2% Energy 1.2% Job creation/employment 1.2% Gender equity/equality of opportunity .6% Transport .6% Urban development .6% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents in your country? (N=162) Yes 45.7% No 54.3% 80 The World Bank Group Timor-Leste Country Opinion Survey 2014 H. Background Information (continued) 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Timor-Leste? (Select only ONE response) (N=143) The World Bank (IDA) 53.1% Other 26.6% The International Finance Corporation (IFC) 20.3% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=162) Yes 30.9% No 69.1% 6. If yes, what was your view on the two institutions working together in Timor- Percentage of Respondents Leste? (Select only ONE response) (N=51) Collaborating but needs improvement 66.7% Working well together 23.5% Don't know 9.8% 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Timor-Leste? (Choose no more than TWO) (Responses Combined; N=158) Observer 39.2% Collaborate as part of my professional duties 37.3% Use World Bank Group reports/data 34.2% Engage in World Bank Group related/sponsored events/activities 31.0% Use World Bank Group website for information, data, research, etc. 20.9% Percentage of Respondents 8. Which best represents your geographic location? (N=155) Dili 63.9% District capitals 25.2% Sub-district level 6.5% Suco 4.5% 81 The World Bank Group Timor-Leste Country Opinion Survey 2014 Appendix B: Responses to All Questions by Stakeholder Groups A. General Issues facing Timor-Leste In general, would you say that Timor-Leste is headed in...?* Office of President/ Employee of a Ministry/ Bilateral/ Private Sector/ Prime Minister/ PMU/ Consultant on WBG Local Multilateral Financial Sector/ Percentage of Respondents Minister project Government Agency Private Bank CSO Media Other The right direction 88.9% 95.7% 90.9% 75.0% 83.3% 67.5% 80.0% 77.3% The wrong direction 5.6% 0.0% 0.0% 12.5% 8.3% 25.0% 13.3% 4.5% Not sure 5.6% 4.3% 9.1% 12.5% 8.3% 7.5% 6.7% 18.2% *Significantly different between stakeholder groups Listed below are a number of development priorities in Timor-Leste. Please identify which of the following you consider the most important development priorities in Timor-Leste? Office of President/ Employee of a Ministry/ Bilateral/ Private Sector/ Percentage of Respondents Prime Minister/ PMU/ Consultant on WBG Local Multilateral Financial Sector/ (Responses combined) Minister project Government Agency Private Bank CSO Media Other Social protection 22.2% 4.5% 9.1% 12.5% 0.0% 2.4% 6.7% 13.6% Transport 11.1% 27.3% 18.2% 37.5% 41.7% 26.8% 26.7% 18.2% Security/stabilization/reconstruction 5.6% 13.6% 36.4% 18.8% 16.7% 12.2% 20.0% 40.9% Public sector governance/ reform 22.2% 18.2% 27.3% 12.5% 8.3% 24.4% 26.7% 18.2% Global/regional integration 0.0% 4.5% 0.0% 0.0% 0.0% 2.4% 0.0% 0.0% Gender equity* 5.6% 0.0% 0.0% 0.0% 0.0% 14.6% 0.0% 0.0% Domestic private sector development 5.6% 13.6% 0.0% 6.3% 8.3% 9.8% 6.7% 4.5% Foreign direct investment 0.0% 4.5% 9.1% 0.0% 0.0% 2.4% 0.0% 0.0% Water and sanitation 0.0% 4.5% 18.2% 0.0% 16.7% 7.3% 6.7% 4.5% Energy 0.0% 0.0% 0.0% 0.0% 8.3% 2.4% 6.7% 0.0% Regional conflict and tensions 0.0% 0.0% 0.0% 0.0% 0.0% 2.4% 0.0% 0.0% Job creation/employment 16.7% 18.2% 36.4% 37.5% 25.0% 9.8% 13.3% 18.2% Rural and agricultural development 27.8% 31.8% 18.2% 25.0% 16.7% 31.7% 26.7% 22.7% Financial markets 5.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 9.1% 0.0% 0.0% 2.4% 0.0% 0.0% Environmental sustainability/ Climate change 5.6% 0.0% 0.0% 0.0% 0.0% 2.4% 0.0% 0.0% Equality of opportunity 0.0% 0.0% 0.0% 6.3% 0.0% 4.9% 0.0% 0.0% Health 61.1% 54.5% 36.4% 31.3% 58.3% 36.6% 33.3% 50.0% Education 83.3% 68.2% 54.5% 62.5% 41.7% 65.9% 60.0% 68.2% Poverty reduction 5.6% 13.6% 0.0% 12.5% 16.7% 2.4% 13.3% 9.1% Food security and nutrition 5.6% 4.5% 0.0% 18.8% 0.0% 4.9% 13.3% 0.0% Social cohesion 0.0% 0.0% 0.0% 0.0% 0.0% 4.9% 0.0% 4.5% Sustainable/adequate management of petroleum resources 0.0% 4.5% 18.2% 0.0% 0.0% 2.4% 0.0% 0.0% Trade and exports 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Crime and violence 0.0% 0.0% 0.0% 6.3% 0.0% 2.4% 6.7% 4.5% Economic growth 0.0% 4.5% 0.0% 0.0% 0.0% 4.9% 6.7% 0.0% Law and justice 5.6% 4.5% 0.0% 0.0% 16.7% 7.3% 13.3% 4.5% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local governance and institutions 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% Natural resource management 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% 4.5% Anti corruption 0.0% 4.5% 0.0% 6.3% 25.0% 9.8% 6.7% 9.1% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% *Significantly different between stakeholder groups 82 The World Bank Group Timor-Leste Country Opinion Survey 2014 A. General Issues facing Timor-Leste (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Timor-Leste? (Choose no more than THREE) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Percentage of Respondents President/ Prime PMU/ Consultant on Local Multilateral Financial Sector/ (Responses combined) Minister/ Minister WBG project Government Agency Private Bank CSO Media Other Water and sanitation 22.2% 12.5% 0.0% 6.3% 16.7% 7.3% 6.7% 18.2% Equality of opportunity 5.6% 12.5% 0.0% 12.5% 0.0% 12.2% 13.3% 13.6% Economic growth 50.0% 37.5% 45.5% 25.0% 50.0% 19.5% 13.3% 22.7% Regional conflict and tensions 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 6.7% 0.0% Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Gender equity 0.0% 8.3% 0.0% 0.0% 0.0% 12.2% 6.7% 13.6% Rural and agricultural development 33.3% 50.0% 54.5% 56.3% 41.7% 53.7% 46.7% 45.5% Urban development 5.6% 12.5% 0.0% 0.0% 8.3% 0.0% 6.7% 0.0% Regulatory framework 0.0% 4.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local governance and institutions 0.0% 4.2% 0.0% 6.3% 0.0% 7.3% 0.0% 0.0% Social protection 11.1% 0.0% 18.2% 0.0% 8.3% 7.3% 13.3% 0.0% Law and justice 16.7% 8.3% 9.1% 0.0% 0.0% 7.3% 0.0% 4.5% Transport 11.1% 4.2% 0.0% 6.3% 8.3% 14.6% 6.7% 9.1% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 2.4% 0.0% 4.5% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 2.4% 0.0% 0.0% Information and communications technology 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% 0.0% 0.0% Security/stabilization/reconstruction 0.0% 8.3% 9.1% 0.0% 0.0% 4.9% 6.7% 9.1% Anti corruption 11.1% 16.7% 27.3% 6.3% 41.7% 29.3% 26.7% 22.7% Domestic private sector development 5.6% 0.0% 9.1% 31.3% 16.7% 7.3% 6.7% 13.6% Foreign direct investment 0.0% 8.3% 0.0% 6.3% 0.0% 0.0% 6.7% 0.0% Energy 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Public sector governance/ reform 22.2% 0.0% 9.1% 25.0% 8.3% 14.6% 6.7% 18.2% Social cohesion 0.0% 0.0% 0.0% 0.0% 0.0% 2.4% 0.0% 4.5% Education 55.6% 45.8% 18.2% 31.3% 16.7% 34.1% 26.7% 45.5% Natural resource management 5.6% 4.2% 0.0% 0.0% 0.0% 7.3% 6.7% 4.5% Environmental sustainability/ Climate change 0.0% 0.0% 9.1% 0.0% 0.0% 2.4% 0.0% 0.0% Health 11.1% 12.5% 9.1% 0.0% 16.7% 9.8% 0.0% 18.2% Sustainable/adequate management of petroleum resources 11.1% 0.0% 0.0% 18.8% 8.3% 4.9% 20.0% 4.5% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment* 16.7% 33.3% 63.6% 56.3% 41.7% 24.4% 66.7% 18.2% Financial markets 0.0% 4.2% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% Trade and exports 0.0% 0.0% 0.0% 6.3% 8.3% 2.4% 6.7% 0.0% Food security and nutrition 11.1% 12.5% 9.1% 6.3% 0.0% 9.8% 0.0% 4.5% *Significantly different between stakeholder groups 83 The World Bank Group Timor-Leste Country Opinion Survey 2014 A. General Issues facing Timor-Leste (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Timor-Leste? (Choose no more than THREE) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Percentage of Respondents President/ Prime PMU/ Consultant on Local Multilateral Financial Sector/ (Responses combined) Minister/ Minister WBG project Government Agency Private Bank CSO Media Other Energy 5.6% 8.3% 9.1% 6.3% 8.3% 2.4% 6.7% 9.1% Gender equity* 0.0% 4.2% 9.1% 0.0% 0.0% 17.1% 0.0% 0.0% Equality of opportunity 5.6% 8.3% 0.0% 6.3% 0.0% 4.9% 6.7% 13.6% Global/regional integration 5.6% 0.0% 0.0% 6.3% 0.0% 2.4% 0.0% 4.5% Social protection 0.0% 4.2% 9.1% 0.0% 0.0% 0.0% 6.7% 4.5% Anti corruption 5.6% 16.7% 18.2% 6.3% 25.0% 17.1% 6.7% 36.4% Disaster management 0.0% 0.0% 0.0% 0.0% 8.3% 2.4% 6.7% 9.1% Regional conflict and tensions 0.0% 4.2% 0.0% 0.0% 0.0% 2.4% 0.0% 0.0% Rural and agricultural development 50.0% 41.7% 45.5% 75.0% 33.3% 39.0% 33.3% 40.9% Foreign direct investment 11.1% 16.7% 18.2% 18.8% 8.3% 12.2% 20.0% 9.1% Urban development 5.6% 12.5% 9.1% 6.3% 0.0% 0.0% 13.3% 9.1% Water and sanitation 5.6% 4.2% 0.0% 6.3% 0.0% 17.1% 0.0% 0.0% Trade and exports 22.2% 29.2% 36.4% 25.0% 16.7% 22.0% 40.0% 31.8% Information and communications technology 0.0% 12.5% 0.0% 0.0% 8.3% 2.4% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% 6.3% 0.0% 4.9% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 2.4% 0.0% 0.0% Social cohesion 5.6% 0.0% 9.1% 0.0% 0.0% 2.4% 0.0% 4.5% Public sector governance/ reform* 50.0% 12.5% 9.1% 12.5% 33.3% 29.3% 20.0% 9.1% Domestic private sector development 27.8% 20.8% 36.4% 25.0% 33.3% 19.5% 26.7% 22.7% Job creation/employment 27.8% 12.5% 0.0% 25.0% 8.3% 26.8% 20.0% 27.3% Sustainable/adequate management of petroleum resources 5.6% 12.5% 9.1% 12.5% 16.7% 2.4% 13.3% 9.1% Food security and nutrition 5.6% 0.0% 0.0% 0.0% 8.3% 0.0% 6.7% 0.0% Transport 5.6% 12.5% 9.1% 12.5% 16.7% 9.8% 20.0% 0.0% Security/stabilization/reconstruction 5.6% 0.0% 0.0% 0.0% 8.3% 2.4% 0.0% 0.0% Education 16.7% 25.0% 27.3% 25.0% 33.3% 24.4% 0.0% 31.8% Natural resource management 11.1% 16.7% 18.2% 18.8% 8.3% 9.8% 26.7% 13.6% Environmental sustainability/ Climate change 5.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Health 5.6% 12.5% 9.1% 0.0% 8.3% 7.3% 0.0% 0.0% Law and justice 5.6% 0.0% 9.1% 0.0% 0.0% 9.8% 0.0% 4.5% Local governance and institutions 5.6% 4.2% 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 8.3% 2.4% 0.0% 4.5% Financial markets 0.0% 8.3% 9.1% 0.0% 8.3% 4.9% 13.3% 4.5% *Significantly different between stakeholder groups 84 The World Bank Group Timor-Leste Country Opinion Survey 2014 A. General Issues facing Timor-Leste (continued) The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “Shared Prosperity� in Timor-Leste, which of the following TWO best illustrate how this would be achieved in Timor-Leste? (Choose no more than TWO) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Percentage of Respondents President/ Prime PMU/ Consultant on Local Multilateral Financial Sector/ (Responses combined) Minister/ Minister WBG project Government Agency Private Bank CSO Media Other Better employment opportunities for young people 33.3% 43.5% 20.0% 12.5% 25.0% 41.0% 60.0% 55.0% Better employment opportunities for women 0.0% 0.0% 10.0% 0.0% 0.0% 12.8% 0.0% 0.0% Greater access to micro-finance for the poor 11.1% 21.7% 0.0% 25.0% 25.0% 25.6% 20.0% 15.0% Greater voice and participation for citizens to help ensure greater accountability 16.7% 8.7% 20.0% 6.3% 0.0% 23.1% 13.3% 5.0% Greater access to health and nutrition for citizens 11.1% 21.7% 30.0% 18.8% 33.3% 7.7% 0.0% 15.0% Better entrepreneurial opportunities 5.6% 0.0% 0.0% 6.3% 16.7% 10.3% 13.3% 30.0% A growing middle class 0.0% 0.0% 10.0% 6.3% 8.3% 0.0% 0.0% 0.0% Better opportunity for the poor who live in rural areas 27.8% 30.4% 10.0% 43.8% 16.7% 17.9% 33.3% 15.0% Better opportunity for the poor who live in urban areas 0.0% 4.3% 10.0% 0.0% 0.0% 2.6% 0.0% 0.0% Consistent economic growth 27.8% 26.1% 40.0% 6.3% 41.7% 28.2% 20.0% 35.0% More reliable social safety net 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% 10.0% Greater equity of fiscal policy 0.0% 0.0% 0.0% 0.0% 0.0% 2.6% 0.0% 0.0% Education and training that better ensure job opportunity* 50.0% 21.7% 50.0% 31.3% 8.3% 12.8% 13.3% 20.0% Better quality public services 11.1% 13.0% 0.0% 31.3% 25.0% 15.4% 20.0% 0.0% Other 5.6% 4.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups B. Overall Attitudes toward the World Bank Group Which of the following bes t des cribes your current pos ition? Office of the Em ployee of Minis try/ Bilateral/ Private Sector/ Pres ident/ Prim e PMU/ Cons ultant on Local Multilateral Financial Sector/ Minis ter/ Minis ter WBG Projects governm ent Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How fam iliar are you with the work of the 17 6.41 3.06 23 6.65 2.74 11 4.91 2.47 16 6.13 2.16 12 5.25 3.17 41 5.63 2.52 15 6.60 2.44 22 5.86 3.36 World Bank Group in Tim or-Les te? (1-Not familiar at all, 10-Extremely familiar) Which of the following bes t des cribes your current pos ition? Office of the Em ployee of Minis try/ Bilateral/ Private Sector/ Pres ident/ Prim e PMU/ Cons ultant on Local Multilateral Financial Sector/ Minis ter/ Minis ter WBG Projects governm ent Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, pleas e rate your im pres s ion of the World Bank Group’s effectivenes s in 17 6.41 2.67 20 6.65 2.76 10 6.20 2.62 12 6.25 1.86 11 5.45 3.01 36 6.11 2.19 14 6.50 2.98 14 6.36 2.71 Tim or-Les te. (1-Not effective at all, 10-Very effective) Which of the following bes t des cribes your current pos ition? Office of the Em ployee of Minis try/ Bilateral/ Private Sector/ Pres ident/ Prim e PMU/ Cons ultant on Local Multilateral Financial Sector/ Minis ter/ Minis ter WBG Projects governm ent Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s s taff is well prepared to 16 4.75 2.98 20 6.45 3.20 10 5.90 2.96 13 6.69 1.49 8 6.00 2.07 36 5.64 2.31 13 7.62 2.36 15 6.47 3.02 help Tim or-Les te s olve its m os t com plicated developm ent challenges ? (1-To no degree at all, 10-To a very significant degree) 85 The World Bank Group Timor-Leste Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Timor-Leste, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Timor-Leste? (Choose no more than THREE) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Percentage of Respondents President/ Prime PMU/ Consultant on Local Multilateral Financial Sector/ (Responses combined) Minister/ Minister WBG project Government Agency Private Bank CSO Media Other Social protection 16.7% 8.7% 9.1% 0.0% 0.0% 12.2% 0.0% 13.6% Security/stabilization/reconstruction 16.7% 13.0% 0.0% 12.5% 16.7% 2.4% 0.0% 18.2% Public sector governance/ reform 38.9% 17.4% 36.4% 56.3% 33.3% 31.7% 20.0% 13.6% Transport* 0.0% 17.4% 18.2% 31.3% 41.7% 22.0% 46.7% 18.2% Poverty reduction 11.1% 30.4% 36.4% 18.8% 16.7% 14.6% 6.7% 31.8% Global/regional integration 5.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Gender equity 0.0% 4.3% 9.1% 6.3% 0.0% 14.6% 6.7% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 4.9% 0.0% 0.0% Rural and agricultural development 44.4% 60.9% 81.8% 37.5% 50.0% 43.9% 73.3% 50.0% Domestic private sector development 0.0% 0.0% 0.0% 12.5% 16.7% 4.9% 6.7% 0.0% Foreign direct investment 0.0% 0.0% 0.0% 0.0% 8.3% 0.0% 0.0% 0.0% Water and sanitation 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% Energy 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social cohesion 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Job creation/employment 0.0% 4.3% 0.0% 12.5% 8.3% 4.9% 0.0% 0.0% Financial markets 0.0% 0.0% 0.0% 6.3% 0.0% 2.4% 0.0% 4.5% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability/ Climate change 11.1% 8.7% 9.1% 0.0% 0.0% 12.2% 6.7% 9.1% Equality of opportunity 5.6% 0.0% 9.1% 6.3% 0.0% 19.5% 6.7% 22.7% Regional conflict and tensions 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% Health 50.0% 30.4% 27.3% 18.8% 16.7% 26.8% 33.3% 22.7% Education 66.7% 34.8% 36.4% 25.0% 41.7% 39.0% 40.0% 36.4% Food security and nutrition 5.6% 13.0% 0.0% 6.3% 0.0% 2.4% 0.0% 0.0% Sustainable/adequate management of petroleum resources 0.0% 4.3% 9.1% 6.3% 0.0% 9.8% 0.0% 4.5% Trade and exports 0.0% 4.3% 9.1% 12.5% 8.3% 2.4% 13.3% 0.0% Economic growth 27.8% 34.8% 9.1% 12.5% 16.7% 4.9% 26.7% 13.6% Law and justice 0.0% 4.3% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% Local governance and institutions 0.0% 8.7% 0.0% 0.0% 0.0% 2.4% 0.0% 4.5% Regulatory framework 0.0% 0.0% 0.0% 6.3% 8.3% 0.0% 0.0% 4.5% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 0.0% 0.0% 0.0% 0.0% 0.0% 2.4% 0.0% 0.0% Information and communications technology 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti corruption 0.0% 0.0% 0.0% 0.0% 8.3% 9.8% 0.0% 18.2% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 86 The World Bank Group Timor-Leste Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Timor-Leste? Greatest Value Office of Employee of a Ministry/ Bilateral/ Private Sector/ President/ Prime PMU/ Consultant on Local Multilateral Financial Sector/ Percentage of Respondents Minister/ Minister WBG project Government Agency Private Bank CSO Media Other Convening/Facilitating/Donor coordination* 25.0% 0.0% 0.0% 0.0% 33.3% 7.3% 13.3% 0.0% Data and statistics 12.5% 8.7% 9.1% 31.3% 8.3% 7.3% 0.0% 20.0% Policy advice, studies, analyses 12.5% 8.7% 18.2% 25.0% 0.0% 7.3% 6.7% 0.0% Financial resources 6.3% 4.3% 0.0% 6.3% 0.0% 14.6% 13.3% 20.0% Capacity development 6.3% 17.4% 36.4% 18.8% 8.3% 22.0% 13.3% 15.0% Technical assistance 18.8% 8.7% 9.1% 6.3% 16.7% 12.2% 0.0% 5.0% Mobilizing third party financial resources 0.0% 8.7% 18.2% 0.0% 8.3% 7.3% 13.3% 10.0% Linkage to non-Bank expertise 0.0% 17.4% 0.0% 6.3% 0.0% 7.3% 13.3% 0.0% Strategy formulation 18.8% 26.1% 9.1% 6.3% 25.0% 14.6% 26.7% 25.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% *Significantly different between stakeholder groups nd Office of Employee of a Ministry/ Bilateral/ Private Sector/ 2 Greatest Value President/ Prime PMU/ Consultant on Local Multilateral Financial Sector/ Percentage of Respondents Minister/ Minister WBG project Government Agency Private Bank CSO Media Other Convening/Facilitating/Donor coordination 6.3% 13.0% 0.0% 18.8% 0.0% 9.8% 0.0% 0.0% Data and statistics 12.5% 8.7% 9.1% 0.0% 0.0% 2.4% 6.7% 5.3% Policy advice, studies, analyses 12.5% 4.3% 27.3% 31.3% 8.3% 9.8% 6.7% 0.0% Financial resources 6.3% 8.7% 0.0% 6.3% 16.7% 4.9% 6.7% 5.3% Capacity development 12.5% 17.4% 27.3% 0.0% 8.3% 26.8% 6.7% 36.8% Technical assistance 12.5% 13.0% 18.2% 6.3% 8.3% 4.9% 0.0% 5.3% Mobilizing third party financial resources 6.3% 4.3% 0.0% 18.8% 8.3% 2.4% 13.3% 26.3% Linkage to non-Bank expertise 18.8% 4.3% 9.1% 12.5% 33.3% 26.8% 6.7% 10.5% Strategy formulation* 12.5% 26.1% 9.1% 6.3% 16.7% 12.2% 46.7% 10.5% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% *Significantly different between stakeholder groups How effectively do the World Bank Group’s activities below support Timor-Leste’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Office of the Employee of Ministry/ Bilateral/ Private Sector/ President/ Prime PMU/ Consultant on Local Multilateral Financial Sector/ Minister/ Minister WBG Projects government Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Convening/Facilitating/Donor coordination 14 7.14 1.88 21 6.95 2.22 9 7.11 1.54 14 6.86 2.11 8 7.00 1.77 29 6.93 1.91 14 6.93 2.67 16 6.94 1.95 Data and statistics 16 7.25 1.81 22 7.32 2.15 10 7.30 1.34 15 6.93 1.83 9 7.11 1.36 30 6.73 1.87 14 7.79 1.48 15 7.33 1.68 Policy advice, studies, analyses 15 7.07 1.94 23 6.91 2.27 10 7.20 1.40 15 7.33 1.50 9 7.22 1.56 31 7.00 2.03 13 7.08 2.75 15 7.07 1.91 Financial resources 14 7.21 1.89 21 7.19 1.97 10 7.10 1.79 11 7.55 1.51 9 7.78 1.30 34 6.68 2.08 14 7.79 2.04 14 7.57 1.91 Technical assistance 14 6.93 2.02 21 7.48 1.40 9 7.33 1.73 11 6.82 1.33 9 7.89 1.27 32 6.72 1.85 12 7.00 2.95 15 7.53 1.73 Mobilizing third party financial resources 10 6.90 2.56 22 7.00 1.80 7 6.71 1.70 9 6.33 1.94 8 6.63 2.45 29 6.83 2.33 12 7.00 2.95 14 7.64 1.65 Linkage to non-Bank expertise 13 6.92 2.18 22 7.27 1.96 10 6.30 2.00 9 6.56 1.59 8 6.88 2.30 28 7.18 2.18 13 8.15 1.63 13 7.23 1.69 Strategy formulation 13 6.77 2.52 23 6.26 2.32 9 6.89 1.69 11 6.64 1.50 8 6.88 2.36 31 6.84 1.98 13 7.54 2.73 15 7.73 1.79 87 The World Bank Group Timor-Leste Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) The World Bank Group can provide capacity building support in a number of ways in Timor-Leste. To what degree would Timor-Leste benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) Which of the following bes t des cribes your current pos ition? Office of the Employee of Minis try/ Bilateral/ Private Sector/ Pres ident/ Prim e PMU/ Cons ultant on Local Multilateral Financial Sector/ Minis ter/ Minis ter WBG Projects governm ent Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Groups outs ide of governm ent to help them m ore effectively engage and 13 7.62 2.02 19 7.53 1.87 8 6.75 1.98 14 6.57 2.06 9 6.22 2.17 34 6.38 2.30 15 6.47 2.90 15 7.73 1.58 participate in developm ent efforts The public s ector, related to im plem entation of s pecific developm ent 15 7.73 1.75 23 7.57 2.09 9 7.56 1.67 15 7.53 1.88 9 6.67 1.80 35 6.66 2.14 13 7.15 2.44 17 6.82 1.94 projects on the ground The public s ector, related to changing ins titutions 14 6.43 2.28 19 7.11 2.18 7 6.86 1.95 15 7.60 1.99 9 6.67 2.00 35 6.57 2.37 12 7.25 1.76 14 7.64 1.91 The private s ector, related to ins titutional and policy change 14 6.43 2.41 19 7.16 2.27 8 6.75 2.38 14 7.50 2.28 9 7.00 2.00 33 6.42 2.40 13 6.77 2.71 13 8.00 1.87 How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Timor-Leste? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Office of the Employee of Ministry/ Bilateral/ Private Sector/ President/ Prime PMU/ Consultant on Local Multilateral Financial Sector/ Minister/ Minister WBG Projects government Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation (or other 13 6.38 1.98 14 7.14 1.79 8 6.88 1.36 6 5.17 2.40 6 6.83 2.48 28 6.64 1.95 7 6.14 1.86 12 7.25 2.22 organizational strengthening) Citizen engagement (incorporating 13 6.00 2.20 13 7.69 2.06 6 6.67 2.50 3 5.00 2.00 6 7.00 2.83 25 6.24 2.54 9 6.11 2.26 12 6.50 2.81 citizens' voices into development) Policy design (for clarity and better 14 5.79 2.15 14 7.43 1.99 5 7.20 1.92 7 6.57 1.72 6 7.17 2.14 27 6.56 2.10 9 8.00 2.24 12 5.58 2.35 incentives to achieve development goals) When thinking about how to improve capacity building in Timor-Leste to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Which of the following best describes your current position? Office of the Employee of Ministry/ Bilateral/ Private Sector/ President/ Prime PMU/ Consultant on Local Multilateral Financial Sector/ Minister/ Minister WBG Projects government Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation (or other 15 7.27 1.79 21 8.57 1.40 8 7.00 1.60 12 7.50 1.98 9 7.78 1.99 34 7.09 2.27 8 8.13 1.73 14 7.64 2.44 organizational strengthening) Citizen engagement (incorporating 13 7.15 1.86 15 8.07 1.98 7 6.57 1.90 12 7.00 1.81 9 6.78 2.33 34 7.47 2.25 11 7.00 2.68 14 8.14 1.61 citizens' voices into development) Policy design (for clarity and better 15 6.80 2.24 19 9.05 1.27 8 7.38 1.06 13 8.15 1.34 9 7.44 1.94 33 7.73 2.20 10 8.90 1.45 13 7.54 1.98 incentives to achieve development goals)* *Significantly different between stakeholder groups 88 The World Bank Group Timor-Leste Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Timor-Leste? (Choose no more than TWO) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Percentage of Respondents President/ Prime PMU/ Consultant on Local Multilateral Financial Sector/ (Responses combined) Minister/ Minister WBG project Government Agency Private Bank CSO Media Other Staff too inaccessible 33.3% 8.3% 0.0% 6.7% 8.3% 19.5% 6.7% 4.5% Not exploring alternative policy options 16.7% 8.3% 10.0% 13.3% 8.3% 12.2% 13.3% 13.6% Not adequately sensitive to political/social realities in Timor-Leste 27.8% 20.8% 10.0% 0.0% 25.0% 4.9% 26.7% 22.7% Not enough public disclosure of its work 16.7% 29.2% 50.0% 26.7% 50.0% 41.5% 46.7% 27.3% Arrogant in its approach 0.0% 0.0% 0.0% 0.0% 0.0% 2.4% 6.7% 4.5% Not aligned with country priorities 5.6% 8.3% 0.0% 6.7% 8.3% 2.4% 0.0% 0.0% The credibility of its knowledge/data 5.6% 0.0% 0.0% 6.7% 0.0% 0.0% 0.0% 0.0% World Bank Group’s processes too complex* 33.3% 8.3% 20.0% 6.7% 25.0% 2.4% 13.3% 4.5% Not willing to honestly criticize policies and reform efforts in the country 0.0% 12.5% 20.0% 6.7% 0.0% 7.3% 0.0% 18.2% Too influenced by developed countries 22.2% 16.7% 20.0% 26.7% 8.3% 7.3% 6.7% 31.8% Imposing technocratic solutions without regard to political realities* 0.0% 16.7% 0.0% 6.7% 0.0% 0.0% 0.0% 13.6% World Bank Group’s processes too slow 11.1% 8.3% 10.0% 6.7% 16.7% 4.9% 0.0% 0.0% Too bureaucratic in its operational policies and procedures 5.6% 4.2% 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% Not aligned with other donors’ work 5.6% 0.0% 0.0% 13.3% 0.0% 7.3% 6.7% 0.0% Not collaborating enough with Civil Society Organizations 0.0% 0.0% 10.0% 6.7% 8.3% 19.5% 13.3% 9.1% Its advice and strategies do not lend themselves to practical problem solving 0.0% 8.3% 10.0% 0.0% 8.3% 17.1% 0.0% 0.0% Not focused enough on issues that are unique to post-conflict countries 5.6% 0.0% 20.0% 6.7% 0.0% 9.8% 13.3% 0.0% Inadequate number of World Bank Group staff members located in the country 5.6% 4.2% 10.0% 13.3% 8.3% 7.3% 33.3% 4.5% Other 5.6% 4.2% 10.0% 6.7% 0.0% 2.4% 0.0% 0.0% Don’t know 5.6% 25.0% 0.0% 6.7% 8.3% 12.2% 6.7% 18.2% *Significantly different between stakeholder groups Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Timor -Leste? (Choose no more than TWO) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Percentage of Respondents President/ Prime PMU/ Consultant on Local Multilateral Financial Sector/ (Responses combined) Minister/ Minister WBG project Government Agency Private Bank CSO Media Other Capacity development 61.1% 62.5% 63.6% 56.3% 66.7% 53.7% 60.0% 68.2% Knowledge products/services 38.9% 20.8% 18.2% 31.3% 16.7% 26.8% 26.7% 18.2% Investment lending* 22.2% 16.7% 0.0% 18.8% 66.7% 22.0% 33.3% 22.7% Technical assistance 33.3% 37.5% 45.5% 25.0% 8.3% 17.1% 33.3% 27.3% Trust Fund management 11.1% 20.8% 18.2% 12.5% 8.3% 14.6% 13.3% 4.5% Co-financing arrangements 11.1% 29.2% 27.3% 31.3% 8.3% 26.8% 13.3% 36.4% Other 5.6% 0.0% 0.0% 6.3% 8.3% 4.9% 0.0% 0.0% Don’t know 5.6% 4.2% 9.1% 0.0% 0.0% 12.2% 6.7% 9.1% *Significantly different between stakeholder groups 89 The World Bank Group Timor-Leste Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Percentage of Respondents President/ Prime PMU/ Consultant on Local Multilateral Financial Sector/ (Responses combined) Minister/ Minister WBG project Government Agency Private Bank CSO Media Other Academia/think tanks/research institutes 55.6% 37.5% 18.2% 12.5% 41.7% 35.0% 40.0% 36.4% Development partner community 22.2% 37.5% 45.5% 31.3% 16.7% 25.0% 20.0% 27.3% Media 16.7% 12.5% 9.1% 12.5% 8.3% 7.5% 40.0% 9.1% Community Based Organizations (CBOs)/NGOs* 16.7% 12.5% 9.1% 25.0% 8.3% 50.0% 26.7% 18.2% Local Government (districts, sub-districts, sucos) 33.3% 41.7% 27.3% 43.8% 25.0% 35.0% 33.3% 36.4% Private sector* 22.2% 12.5% 36.4% 31.3% 58.3% 7.5% 20.0% 22.7% Parliament 0.0% 4.2% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% Beneficiaries 5.6% 8.3% 0.0% 12.5% 0.0% 0.0% 13.3% 9.1% Foundations 0.0% 0.0% 0.0% 0.0% 16.7% 2.5% 0.0% 9.1% Faith based organizations 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Emerging donors 0.0% 8.3% 0.0% 6.3% 0.0% 2.5% 0.0% 0.0% UN agencies 5.6% 12.5% 18.2% 12.5% 0.0% 0.0% 0.0% 0.0% Regional organizations 5.6% 12.5% 36.4% 6.3% 16.7% 5.0% 0.0% 9.1% Other 5.6% 0.0% 0.0% 0.0% 0.0% 2.5% 0.0% 0.0% Don’t know 5.6% 0.0% 0.0% 0.0% 0.0% 7.5% 0.0% 9.1% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group’s work in Timor-Leste? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of the Employee of Ministry/ Bilateral/ Private Sector/ President/ Prime PMU/ Consultant on Local Multilateral Financial Sector/ Minister/ Minister WBG Projects government Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in development in 17 6.94 2.41 24 7.92 1.91 10 6.90 2.02 14 7.79 1.53 8 6.75 1.83 36 6.81 1.97 15 7.80 2.18 16 6.94 1.95 Timor-Leste The World Bank Group’s work is aligned with what I consider the development 16 5.88 2.16 22 8.05 1.81 11 7.09 1.51 15 8.00 1.13 8 6.13 2.03 37 6.81 2.08 15 8.07 2.22 17 7.47 2.27 priorities for Timor-Leste* The World Bank Group supports programs and strategies that are realistic 16 6.56 2.31 21 7.76 2.26 11 8.00 1.34 13 7.46 .78 8 6.13 2.10 37 6.78 1.93 14 8.07 1.90 15 6.13 2.03 for Timor-Leste* The World Bank Group treats clients and 15 6.53 2.20 20 7.70 2.18 10 7.00 2.26 14 8.21 1.19 8 6.63 2.26 33 6.91 1.86 13 7.23 2.68 13 6.85 1.68 stakeholders in Timor-Leste with respect *Significantly different between stakeholder groups 90 The World Bank Group Timor-Leste Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Timor-Leste in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following bes t des cribes your current pos ition? Office of the Em ployee of Minis try/ Bilateral/ Private Sector/ Pres ident/ Prim e PMU/ Cons ultant on Local Multilateral Financial Sector/ Minis ter/ Minis ter WBG Projects governm ent Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Res pons ivenes s to needs and dem ands * 8 5.50 1.51 14 7.50 1.87 3 6.33 2.08 13 7.46 1.51 4 5.00 2.94 16 7.94 1.91 8 7.63 2.33 10 8.10 1.91 Flexibility (in term s of the ins titution’s 8 6.25 1.58 5 7.00 2.24 3 5.67 2.52 11 7.27 1.01 3 4.00 2.00 9 6.33 2.40 3 6.67 2.08 5 7.40 2.51 products and s ervices ) Flexibility (in term s of changing country 6 6.33 1.86 7 8.14 1.57 3 7.00 2.00 8 7.63 1.19 3 4.00 3.00 8 7.00 2.27 4 7.00 1.63 5 8.00 2.35 circum s tances ) Being inclus ive 6 6.83 2.40 4 6.75 2.75 3 6.67 2.52 12 7.08 1.16 3 4.00 2.65 7 7.43 2.44 3 6.00 3.00 4 7.75 2.63 Opennes s 6 6.33 1.51 4 6.75 3.95 5 7.00 .71 13 8.00 1.35 4 4.75 2.06 10 7.50 1.51 5 8.60 1.14 4 7.75 2.63 Collaboration with civil s ociety 4 6.25 2.63 10 6.40 1.96 4 6.75 1.50 8 8.00 1.41 4 7.00 1.83 13 7.46 2.26 8 7.75 2.38 9 8.78 1.79 Straightforwardnes s and hones ty 4 5.50 1.29 3 6.67 2.31 3 7.33 .58 12 7.58 1.08 3 8.00 1.73 7 8.29 2.21 3 6.33 3.21 5 8.80 1.79 Collaboration with the UN 7 7.71 2.36 5 8.20 1.79 4 7.50 1.73 10 7.40 1.43 1 7.00 5 8.00 1.58 4 8.25 2.36 4 8.25 2.36 Eas e of acces s to the people at the World Bank Group who are m aking decis ions 3 6.67 3.06 6 8.33 1.03 4 7.25 2.22 13 7.62 1.61 4 5.25 3.30 9 6.11 2.37 3 6.33 3.21 4 8.50 1.91 im portant to m y work Collaboration with other donors and 6 7.33 2.34 10 8.30 1.34 5 8.20 1.30 13 8.23 1.36 4 8.25 1.50 7 7.00 2.16 6 8.17 2.23 7 8.00 2.00 developm ent partners Collaboration with the Governm ent 7 7.29 1.98 12 7.67 1.87 8 8.25 1.04 12 8.25 .97 4 8.25 1.71 15 7.13 2.10 9 8.33 1.94 9 8.22 1.86 Staff acces s ibility 3 5.67 4.04 4 7.75 2.06 3 7.00 1.00 11 7.73 1.27 3 4.67 3.06 6 8.17 1.72 3 5.67 3.06 4 8.50 1.91 Collaboration with the private s ector 3 5.67 2.52 5 7.00 2.12 6 7.33 2.16 5 7.40 .55 4 5.00 3.16 5 6.80 2.77 3 6.33 2.31 5 8.00 2.12 The s peed in which it gets things 3 5.00 2.00 6 8.17 1.47 4 6.75 1.50 9 7.00 1.66 4 5.75 3.40 7 6.00 2.16 3 6.67 2.08 4 8.00 2.31 accom plis hed on the ground Being a long-term partner 6 7.50 2.07 7 8.57 1.40 5 8.00 .71 9 7.00 1.80 3 6.67 2.52 14 7.29 2.33 4 7.75 2.06 5 7.60 2.61 *Significantly different between stakeholder groups To be more effective development partner in Timor-Leste, do you believe that the World Bank Group should have? (Select only ONE response) Office of Employee of a Ministry/ Bilateral/ Private Sector/ President/ Prime PMU/ Consultant on Local Multilateral Financial Sector/ Percentage of Respondents Minister/ Minister WBG project Government Agency Private Bank CSO Media Other More local presence 44.4% 58.3% 90.9% 56.3% 58.3% 41.5% 53.3% 40.9% The current level of local presence is adequate 27.8% 8.3% 0.0% 37.5% 16.7% 17.1% 13.3% 27.3% Less local presence 16.7% 16.7% 9.1% 6.3% 8.3% 19.5% 20.0% 9.1% Don't know 11.1% 16.7% 0.0% 0.0% 16.7% 22.0% 13.3% 22.7% In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the WBG in your country? (Select only ONE response) Office of Employee of a Ministry/ Bilateral/ Private Sector/ President/ Prime PMU/ Consultant on Local Multilateral Financial Sector/ Percentage of Respondents Minister/ Minister WBG project Government Agency Private Bank CSO Media Other More effective collaboration 11.1% 16.7% 18.2% 25.0% 8.3% 4.9% 20.0% 9.1% The same level of effective collaboration 38.9% 20.8% 45.5% 12.5% 25.0% 29.3% 20.0% 36.4% Less effective collaboration 38.9% 25.0% 9.1% 6.3% 8.3% 24.4% 33.3% 18.2% Don't know 11.1% 37.5% 27.3% 56.3% 58.3% 41.5% 26.7% 36.4% 91 The World Bank Group Timor-Leste Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than THREE) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Percentage of Respondents President/ Prime PMU/ Consultant on Local Multilateral Financial Sector/ (Responses combined) Minister/ Minister WBG project Government Agency Private Bank CSO Media Other The World Bank Group does not do adequate follow through/follow-up 33.3% 37.5% 27.3% 12.5% 41.7% 43.9% 50.0% 45.5% There is not an adequate level of citizen/civil society participation* 50.0% 37.5% 72.7% 18.8% 33.3% 65.9% 35.7% 50.0% The World Bank Group is not sensitive enough to political/social realities on the ground 44.4% 45.8% 54.5% 18.8% 41.7% 51.2% 57.1% 36.4% Lack of/inadequate levels of capacity in Government* 44.4% 16.7% 9.1% 68.8% 41.7% 14.6% 28.6% 13.6% Poor donor coordination 16.7% 25.0% 27.3% 12.5% 25.0% 17.1% 14.3% 9.1% The World Bank Group works too slowly 22.2% 20.8% 27.3% 0.0% 25.0% 17.1% 14.3% 22.7% The Government works inefficiently 22.2% 12.5% 0.0% 31.3% 8.3% 9.8% 28.6% 13.6% Political pressures and obstacles* 16.7% 29.2% 9.1% 56.3% 25.0% 14.6% 7.1% 4.5% Reforms are not well thought out in light of country challenges 16.7% 20.8% 27.3% 12.5% 8.3% 26.8% 28.6% 45.5% Ongoing conflict and instability 0.0% 12.5% 0.0% 0.0% 8.3% 4.9% 0.0% 4.5% Inadequate funding 11.1% 25.0% 9.1% 6.3% 16.7% 12.2% 21.4% 13.6% Other 0.0% 0.0% 0.0% 12.5% 0.0% 2.4% 0.0% 9.1% *Significantly different between stakeholder groups 92 The World Bank Group Timor-Leste Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Timor-Leste? (1-Not important at all, 10-Very important) Which of the following bes t des cribes your current pos ition? Office of the Em ployee of Minis try/ Bilateral/ Private Sector/ Pres ident/ Prim e PMU/ Cons ultant on Local Multilateral Financial Sector/ Minis ter/ Minis ter WBG Projects governm ent Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Gender equity 18 7.28 2.08 23 7.17 2.67 10 7.00 1.89 14 6.71 2.20 10 8.20 1.93 37 7.73 2.48 14 6.86 2.74 20 7.35 1.90 Trade and exports * 18 6.22 2.34 22 7.77 2.52 10 6.80 2.15 13 7.77 1.69 11 8.91 1.14 35 7.77 2.03 14 7.86 2.54 18 8.22 1.63 Food s ecurity and nutrition 18 7.78 1.96 22 8.45 1.95 9 7.78 1.09 14 7.57 2.21 11 8.27 1.68 36 8.06 2.22 15 8.53 1.41 20 8.20 1.58 Crim e and violence 18 6.89 2.35 23 6.43 3.09 9 6.67 2.60 14 4.93 2.64 11 7.09 3.36 35 7.14 2.40 14 6.43 2.71 19 7.53 2.14 Regional conflict and tens ions 18 6.83 2.28 22 6.41 3.00 10 6.90 2.23 14 4.79 2.36 9 6.11 3.79 37 6.81 2.49 14 5.93 2.70 20 7.65 1.90 Law and jus tice 18 7.67 1.91 23 7.57 2.27 10 7.50 1.78 14 5.36 2.21 10 8.10 2.69 38 7.50 2.36 14 7.64 2.44 19 7.58 2.48 Urban developm ent 17 8.12 1.76 23 7.83 2.35 10 7.80 2.04 14 7.36 1.98 11 7.91 1.92 39 7.31 2.36 15 7.73 1.91 20 7.85 1.73 Environm ental s us tainability/ Clim ate 18 7.28 1.93 22 7.50 2.11 10 8.20 .92 14 7.36 1.91 10 7.90 2.69 39 8.31 1.73 15 7.60 1.50 20 8.00 1.72 change Regulatory fram ework 17 7.12 1.87 23 6.74 2.88 9 6.00 3.00 14 7.86 1.35 10 8.20 2.10 37 7.27 1.82 14 6.29 2.52 19 7.95 1.65 Com m unicable/non-com m unicable 18 7.39 1.88 21 7.14 2.85 7 7.86 1.77 14 6.00 2.86 11 7.36 2.98 36 7.25 2.22 14 7.00 2.72 20 7.30 2.20 dis eas es Poverty reduction 18 8.61 1.46 24 8.79 2.00 8 9.00 1.07 15 8.73 1.33 11 8.45 1.63 39 8.38 2.15 15 8.67 1.80 19 8.58 1.54 Anti corruption 18 7.78 1.40 22 8.41 1.99 9 8.33 1.66 14 7.07 2.27 11 9.09 .94 38 8.68 2.27 15 8.00 2.62 20 8.70 1.59 Dom es tic private s ector developm ent 17 8.18 2.21 22 8.14 1.64 9 7.67 1.66 14 8.79 1.19 11 8.91 1.04 37 8.08 2.20 14 8.07 2.16 20 8.45 1.36 Foreign direct inves tm ent 16 8.00 1.59 22 7.91 2.47 9 8.11 1.17 13 7.77 2.28 11 8.73 1.27 35 7.43 2.27 14 6.79 3.19 19 8.16 1.57 Local governance and ins titutions 18 7.83 1.54 21 8.48 2.11 9 6.56 2.07 14 7.07 2.16 11 8.82 1.17 36 8.19 1.85 15 7.80 2.14 20 8.25 1.65 Water and s anitation 18 8.67 1.41 23 8.13 2.30 9 7.56 1.42 14 6.50 3.08 11 7.91 2.43 38 8.13 2.33 15 8.67 1.54 20 8.15 2.11 Inform ation and com m unications 17 7.88 1.54 22 8.14 2.01 10 7.90 1.52 13 6.69 2.14 11 8.36 1.80 37 7.70 2.16 15 7.73 2.52 20 7.85 2.30 technology Econom ic growth 17 8.76 1.44 24 8.63 2.10 10 8.70 1.06 15 8.80 1.26 11 9.00 1.18 37 8.59 1.61 14 8.43 1.91 20 8.60 1.31 Equality of opportunity 18 7.56 1.65 22 8.09 2.02 10 7.90 1.20 14 7.93 1.90 11 7.55 2.70 38 8.39 1.72 15 7.27 2.49 20 7.95 1.73 Dis as ter m anagem ent 18 7.39 1.85 22 8.05 2.06 10 7.60 1.71 14 6.71 2.67 11 7.00 2.90 36 7.69 1.92 14 8.07 1.77 20 7.70 2.23 Public s ector governance/ reform 16 7.88 1.86 19 7.89 1.88 9 7.67 1.87 14 8.50 1.56 11 9.00 1.26 37 7.86 2.02 14 7.07 2.46 19 7.89 1.88 Job creation/em ploym ent 16 8.25 1.91 23 8.35 2.21 9 8.33 1.94 14 8.21 1.53 11 8.91 1.22 38 8.29 2.00 15 8.67 1.40 19 8.11 1.73 Social cohes ion 16 6.94 1.73 20 7.35 2.52 9 7.00 2.00 13 6.69 2.59 10 7.70 2.83 36 7.19 2.05 13 6.08 2.66 20 7.70 1.66 Financial m arkets 15 7.47 1.88 20 7.30 2.92 9 7.11 2.09 13 8.23 1.36 11 8.91 1.30 37 7.70 2.03 15 7.80 1.90 19 7.84 1.83 Energy 15 6.73 1.67 20 7.30 2.54 9 6.89 2.52 14 7.71 1.64 11 8.27 1.95 37 7.51 1.95 15 7.33 2.47 18 7.89 2.22 Health 15 8.07 1.67 22 8.50 2.26 9 8.11 1.69 14 7.07 2.46 11 8.55 1.69 38 8.05 2.32 15 8.87 1.51 19 7.89 2.38 Rural and agricultural developm ent 16 8.00 1.79 22 8.32 2.40 9 8.89 .93 15 8.73 1.53 11 8.73 1.19 38 8.45 2.04 15 9.27 1.16 20 8.25 2.22 Global/regional integration 16 6.94 2.05 20 7.05 2.21 10 7.60 1.26 14 6.93 2.73 10 8.60 1.17 36 7.19 1.72 15 7.27 2.55 20 8.20 1.24 Trans port 16 8.19 1.68 23 8.39 2.04 10 7.60 1.51 15 8.07 1.44 11 8.91 1.14 38 8.42 1.76 15 8.73 1.58 20 7.85 2.18 Natural res ource m anagem ent 16 7.13 1.86 20 8.05 2.42 10 7.10 2.77 14 7.71 1.38 11 8.91 1.04 38 7.45 1.84 15 8.13 1.68 19 8.05 2.25 Security/s tabilization/recons truction 16 7.06 2.11 19 7.47 2.74 10 6.90 2.64 14 5.43 2.95 10 8.40 1.26 36 7.22 2.00 14 6.64 2.53 19 7.79 2.25 Social protection 16 7.06 1.77 20 7.00 2.87 10 6.50 2.51 13 6.77 2.71 10 7.70 2.54 37 7.08 2.10 14 6.14 2.38 19 7.47 1.84 Sus tainable/adequate m anagem ent of 16 7.63 1.54 19 8.37 2.01 10 7.00 2.87 14 8.00 2.11 11 9.00 1.26 37 7.35 1.99 15 7.87 1.55 19 8.16 1.77 petroleum res ources Education 16 8.88 1.67 22 9.00 1.85 10 8.30 1.42 14 8.14 2.21 11 8.91 1.30 37 8.51 2.02 15 9.07 1.28 20 8.25 2.24 *Significantly different between stakeholder groups 93 The World Bank Group Timor-Leste Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Timor-Leste? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Office of the Employee of Ministry/ Bilateral/ Private Sector/ President/ Prime PMU/ Consultant on Local Multilateral Financial Sector/ Minister/ Minister WBG Projects government Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption 13 5.62 2.02 15 6.13 3.14 5 6.20 1.79 4 7.25 2.22 7 6.00 2.52 24 6.38 3.08 10 5.90 2.42 8 5.88 1.25 Information and communications 11 6.36 2.46 15 6.53 2.67 6 7.50 1.38 4 7.25 1.71 5 7.60 1.14 23 7.74 2.30 10 7.00 2.58 7 8.43 2.07 technology Transport 14 6.36 1.65 16 7.00 2.56 7 7.29 1.11 10 7.50 .97 7 6.71 1.98 29 7.38 2.06 12 8.17 1.70 10 7.50 1.51 Law and justice 11 6.45 2.07 13 7.15 2.27 7 7.14 2.04 6 7.00 1.41 7 6.57 2.23 26 6.77 1.88 9 7.56 2.30 7 6.71 1.11 Regulatory framework 11 6.55 2.02 15 6.73 2.12 9 6.78 1.64 9 7.56 1.42 7 6.14 2.27 24 6.63 1.81 9 7.00 1.94 8 6.13 2.42 Poverty reduction 14 6.21 1.93 20 6.80 2.80 9 8.22 .97 11 6.91 1.92 7 6.57 1.81 32 6.97 2.12 12 7.75 1.66 11 6.73 2.41 Gender equity 14 6.07 2.27 15 7.53 2.07 9 8.00 .87 6 6.67 1.86 6 6.33 1.03 27 7.26 1.79 11 7.45 1.92 11 6.55 2.25 Domestic private sector development 14 6.07 2.20 15 6.73 2.02 9 7.33 1.58 9 7.44 1.33 7 5.71 3.04 28 6.89 1.89 12 7.50 1.62 11 6.82 1.33 Foreign direct investment 13 6.46 2.03 16 6.94 2.35 8 6.88 1.36 6 6.83 .75 6 6.50 2.88 24 6.92 1.98 11 6.73 2.24 9 5.44 1.67 Trade and exports 14 5.86 1.79 14 6.64 2.41 9 7.22 1.72 5 6.80 .84 6 6.00 2.76 23 6.91 2.02 12 7.50 1.57 10 5.60 2.01 Economic growth 15 6.87 2.07 19 7.37 2.45 9 7.89 1.36 11 6.55 1.81 7 6.14 2.54 29 6.83 2.24 12 7.83 1.40 10 7.30 1.70 Energy 12 6.17 2.62 15 6.40 2.72 9 6.56 2.70 6 5.33 1.75 6 5.50 2.74 25 6.72 2.15 11 6.91 1.81 6 6.50 1.76 Public sector governance/ reform 14 6.71 2.02 16 6.94 2.52 8 7.63 1.19 8 7.75 1.28 7 6.57 2.15 28 6.75 2.15 13 7.38 1.94 11 6.09 1.45 Job creation/employment 14 5.50 2.31 18 5.89 2.63 8 7.00 2.27 7 6.71 1.60 7 5.86 2.73 27 6.56 2.10 13 7.23 2.09 11 5.82 1.08 Social cohesion 12 5.42 1.83 15 6.27 2.66 7 6.14 2.12 6 7.33 2.34 5 6.60 1.52 21 6.67 2.08 11 5.36 1.86 9 6.67 2.06 Financial markets 12 5.33 1.72 17 6.12 2.91 7 6.29 1.89 8 7.38 1.30 6 6.00 2.68 23 6.83 2.31 13 7.38 1.19 9 6.44 2.07 Equality of opportunity 11 6.55 2.07 15 6.87 2.26 7 7.29 1.11 7 6.86 1.86 7 6.29 1.38 24 6.58 2.52 12 6.92 1.73 8 6.25 1.58 Health 11 7.00 2.10 18 7.33 2.17 8 7.75 1.16 9 6.33 2.50 7 7.00 1.91 29 7.03 2.32 13 7.46 1.51 12 6.67 2.23 Rural and agricultural development 14 6.29 1.82 19 7.26 2.26 9 7.78 .83 7 6.71 1.38 7 6.43 2.23 30 7.47 2.03 14 7.57 1.70 12 6.25 1.96 Global/regional integration 12 6.92 2.35 16 6.19 2.48 8 7.13 2.03 7 6.71 1.60 6 5.83 2.23 22 6.91 2.02 11 7.82 1.89 12 6.25 1.82 Food security and nutrition 13 6.62 1.98 17 6.71 2.59 9 8.00 1.22 5 6.80 1.64 6 6.17 1.72 28 6.86 1.99 12 7.42 2.02 12 6.50 2.71 Education 14 7.29 2.09 19 7.26 2.68 8 8.00 1.20 8 7.13 1.89 7 7.43 .98 30 7.00 2.36 14 7.50 2.41 13 6.62 2.57 Social protection 12 6.92 2.31 16 7.06 2.59 9 7.00 1.87 7 6.29 1.80 6 6.33 1.86 28 7.11 2.06 11 6.82 3.16 9 6.11 1.17 Sustainable/adequate management of 11 6.55 1.97 14 6.50 2.56 9 7.00 2.12 6 6.67 1.86 7 5.86 2.34 25 6.68 1.70 12 6.92 2.47 8 6.75 1.83 petroleum resources Natural resource management 11 6.64 1.91 13 6.08 2.56 9 7.00 2.50 5 6.20 1.64 7 5.86 2.48 22 6.32 1.76 12 7.33 2.42 8 6.38 1.85 94 The World Bank Group Timor-Leste Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) Where are the World Bank Group’s decisions made primarily that support the program in Timor-Leste? (Select only ONE response) Office of Employee of a Ministry/ Bilateral/ Private Sector/ President/ Prime PMU/ Consultant on Local Multilateral Financial Sector/ Percentage of Respondents Minister/ Minister WBG project Government Agency Private Bank CSO Media Other At the Headquarters (in Washington D.C.) 52.9% 34.8% 44.4% 18.8% 30.0% 29.3% 42.9% 10.5% In the country 5.9% 17.4% 22.2% 18.8% 20.0% 14.6% 14.3% 26.3% Don't know 41.2% 47.8% 33.3% 62.5% 50.0% 56.1% 42.9% 63.2% Which of the following bes t des cribes your current pos ition? Office of the Em ployee of Minis try/ Bilateral/ Private Sector/ Pres ident/ Prim e PMU/ Cons ultant on Local Multilateral Financial Sector/ Minis ter/ Minis ter WBG Projects governm ent Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 15 6.13 2.00 21 5.90 2.43 8 6.38 1.41 13 7.23 1.09 7 6.00 1.83 35 5.31 1.84 11 6.55 1.86 10 6.10 1.66 developm ent res ults in Tim or-Les te? (1-To no degree at all, 10-To a very significant degree) Which of the following bes t des cribes your current pos ition? Office of the Em ployee of Minis try/ Bilateral/ Private Sector/ Pres ident/ Prim e PMU/ Cons ultant on Local Multilateral Financial Sector/ Minis ter/ Minis ter WBG Projects governm ent Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group help to build/s trengthen exis ting 15 5.93 2.09 21 6.90 1.89 9 5.78 2.33 13 7.15 1.14 8 5.25 2.31 32 5.53 1.81 11 7.18 2.09 10 5.60 2.07 country s ys tem s in Tim or-Les te?* (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Timor-Leste? (1-Strongly disagree, 10-Strongly agree) Which of the following bes t des cribes your current pos ition? Office of the Em ployee of Minis try/ Bilateral/ Private Sector/ Pres ident/ Prim e PMU/ Cons ultant on Local Multilateral Financial Sector/ Minis ter/ Minis ter WBG Projects governm ent Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial ins trum ents m eet the needs of Tim or- 13 6.23 1.83 19 7.26 2.13 9 7.00 2.00 9 7.22 1.48 7 5.57 1.40 29 6.62 2.24 13 8.15 2.23 14 7.29 2.49 Les te The World Bank Group m eets Tim or- 15 7.47 2.07 20 7.40 1.60 9 7.22 1.20 12 6.67 1.07 8 6.25 1.39 32 7.31 1.45 13 8.77 1.96 15 7.47 2.03 Les te’s needs for knowledge s ervices * *Significantly different between stakeholder groups Which of the following bes t des cribes your current pos ition? Office of the Em ployee of Minis try/ Bilateral/ Private Sector/ Pres ident/ Prim e PMU/ Cons ultant on Local Multilateral Financial Sector/ Minis ter/ Minis ter WBG Projects governm ent Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group m eas ures and corrects its 13 6.54 1.90 20 6.85 2.32 7 6.43 .98 8 6.63 1.30 8 5.75 1.91 27 5.56 1.37 8 6.63 2.56 8 5.38 1.60 work in real tim e in Tim or-Les te? (1-To no degree at all, 10-To a very significant degree) 95 The World Bank Group Timor-Leste Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities In Timor-Leste, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of the Employee of Ministry/ Bilateral/ Private Sector/ President/ Prime PMU/ Consultant on Local Multilateral Financial Sector/ Minister/ Minister WBG Projects government Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 14 6.93 1.94 18 7.33 1.94 8 6.38 1.85 10 6.00 2.00 8 5.75 2.25 30 6.00 2.00 13 7.15 2.23 10 6.70 2.31 Include appropriate level of stakeholder 15 6.80 1.93 20 7.40 1.88 8 6.88 1.46 11 5.73 1.56 8 5.63 1.77 28 6.43 1.89 13 6.92 2.29 12 7.17 2.17 involvement during preparation Are relevant to Timor-Leste's development 15 6.87 2.13 23 7.17 2.10 8 7.00 1.31 12 7.58 1.24 8 6.00 1.31 32 6.50 1.88 13 7.31 2.29 12 7.00 2.04 priorities Lead to practical solutions 15 5.80 1.93 20 6.95 1.85 8 6.75 1.58 9 7.00 1.58 8 5.25 1.83 27 5.85 1.66 11 7.36 2.50 12 7.08 1.98 Are accessible 15 6.33 1.88 20 6.65 1.84 8 6.38 1.69 12 6.83 1.99 8 5.13 1.73 29 6.14 1.81 12 7.92 2.47 11 6.82 2.04 Are source of relevant information on 15 7.13 2.20 20 7.05 1.99 8 7.38 1.06 13 7.15 1.63 8 6.00 1.60 30 7.00 1.80 12 8.17 2.59 12 6.83 2.25 global good practices Enhance your knowledge and/or skills 15 6.87 1.88 21 7.33 1.93 8 6.75 1.98 14 7.29 1.82 8 5.88 2.30 28 6.64 1.87 12 7.08 2.35 11 6.82 2.04 Are adequately disseminated 14 6.64 2.50 19 7.58 1.92 8 7.13 .99 13 6.15 1.99 8 5.75 2.19 28 6.32 1.83 13 6.46 2.11 11 6.91 2.47 Are translated enough into local 15 6.27 2.31 22 7.55 1.92 8 6.38 1.77 8 5.50 1.93 8 5.88 1.46 29 5.97 1.97 13 7.46 2.47 12 7.33 1.97 language* Are adaptable to Timor-Leste’s specific development challenges and country 15 7.40 1.92 22 7.27 1.98 8 6.88 1.81 13 6.85 1.34 8 6.25 1.28 32 6.13 1.98 13 7.92 2.47 11 6.73 2.41 circumstances *Significantly different between stakeholder groups Which of the following bes t des cribes your current pos ition? Office of the Em ployee of Minis try/ Bilateral/ Private Sector/ Pres ident/ Prim e PMU/ Cons ultant on Local Multilateral Financial Sector/ Minis ter/ Minis ter WBG Projects governm ent Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how s ignificant a contribution do you believe the World Bank Group’s 16 7.94 1.84 23 7.83 1.99 10 9.10 1.29 13 7.46 1.45 10 7.90 2.51 34 7.53 2.35 14 8.64 1.78 14 8.36 1.69 knowledge work and activities m ake to developm ent res ults in your country? Overall, how would you rate the technical quality of the World Bank Group's 16 7.38 1.75 21 7.71 1.71 9 7.22 1.48 13 7.15 1.41 9 5.67 2.65 31 6.55 2.17 13 7.15 1.77 11 6.73 1.95 knowledge work and activities ? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 96 The World Bank Group Timor-Leste Country Opinion Survey 2014 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which of the following bes t des cribes your current pos ition? Office of the Em ployee of Minis try/ Bilateral/ Private Sector/ Pres ident/ Prim e PMU/ Cons ultant on Local Multilateral Financial Sector/ Minis ter/ Minis ter WBG Projects governm ent Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group dis burs es funds 13 5.54 2.93 18 7.67 2.20 8 7.38 2.26 6 5.83 1.94 8 5.75 2.19 22 5.23 1.97 11 6.45 2.30 11 6.64 2.06 prom ptly* The World Bank Group effectively m onitors and evaluates the projects and program s 15 7.27 2.34 20 8.35 1.66 9 7.78 2.05 10 7.00 1.63 8 6.75 1.83 29 6.76 2.52 13 7.62 1.98 14 7.29 2.05 it s upports The World Bank Group’s approvals and 15 7.33 2.23 16 7.44 1.97 10 7.20 1.75 7 5.86 1.95 9 6.11 2.37 26 6.77 1.92 13 7.23 1.69 11 7.18 2.27 reviews are done in a tim ely fas hion The World Bank Group’s “Safeguard 15 6.47 2.42 20 7.75 1.89 10 7.30 1.70 8 5.75 2.19 9 6.89 1.17 27 6.70 1.86 13 7.38 1.76 12 7.08 2.27 Policy� requirem ents are reas onable The World Bank Group’s conditions on its 15 5.93 2.60 18 6.72 2.49 10 7.00 2.11 8 6.63 1.19 9 6.00 1.66 27 5.37 2.54 12 6.83 2.92 11 6.00 1.61 lending are reas onable The World Bank Group takes decis ions 15 5.93 2.79 23 6.70 2.27 10 7.40 2.32 10 6.90 1.37 9 5.67 2.18 26 5.73 2.18 13 6.92 2.36 9 7.11 2.52 quickly in Tim or-Les te Working with the World Bank Group increas es Tim or-Les te’s ins titutional 15 7.40 1.92 22 7.32 2.32 10 8.00 1.89 12 7.17 1.64 10 7.00 2.21 31 6.84 2.34 14 7.79 1.72 12 6.33 1.72 capacity The World Bank Group ens ures cons is tency and continuity through s taff 15 6.93 1.87 22 6.86 2.38 9 7.78 1.86 10 7.00 1.63 9 6.44 2.07 27 6.22 2.41 14 6.64 2.44 13 5.69 1.93 changes Where country s ys tem s are adequate, the World Bank Group m akes appropriate us e 13 7.31 2.25 21 7.43 2.04 11 7.91 1.97 9 7.11 1.54 8 7.13 1.36 26 6.88 2.08 15 7.13 2.10 11 5.91 2.43 of them The World Bank Group provides effective 15 6.87 2.13 20 7.55 1.70 9 7.67 1.87 9 6.44 1.59 10 6.60 2.27 29 6.41 2.21 14 8.00 1.47 13 7.00 2.45 im plem entation s upport *Significantly different between stakeholder groups Which of the following best describes the way the World Bank Group operates in Timor-Leste?* (Select only ONE response) Office of Employee of a Ministry/ Bilateral/ Private Sector/ President/ Prime PMU/ Consultant on Local Multilateral Financial Sector/ Percentage of Respondents Minister/ Minister WBG project Government Agency Private Bank CSO Media Other The World Bank Group takes too much risk in Timor-Leste 11.8% 8.7% 18.2% 0.0% 0.0% 2.6% 6.7% 0.0% The World Bank Group does not take enough risk in Timor-Leste 11.8% 13.0% 0.0% 31.3% 63.6% 25.6% 13.3% 14.3% The World Bank Group’s approach to risk is appropriate 35.3% 30.4% 36.4% 18.8% 9.1% 12.8% 40.0% 19.0% Don't know 29.4% 34.8% 36.4% 43.8% 27.3% 38.5% 20.0% 28.6% Prefer not to answer 11.8% 13.0% 9.1% 6.3% 0.0% 20.5% 20.0% 38.1% *Significantly different between stakeholder groups Which of the following bes t des cribes your current pos ition? Office of the Employee of Minis try/ Bilateral/ Private Sector/ Pres ident/ Prime PMU/ Cons ultant on Local Multilateral Financial Sector/ Minis ter/ Minis ter WBG Projects government Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group is adequately s taffed in Timor- 11 5.82 1.89 15 6.27 1.94 7 4.71 2.81 11 5.73 1.85 10 5.60 2.72 29 5.31 2.39 10 5.70 2.91 8 5.50 1.07 Les te? (1-To no degree at all, 10-To a very significant degree) 97 The World Bank Group Timor-Leste Country Opinion Survey 2014 F. Recent Trends and the Future Role of the World Bank Group in Timor-Leste Which of the following SHOULD the World Bank Group do to make itself of greater value in Timor-Leste? (Choose no more than TWO) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Percentage of Respondents President/ Prime PMU/ Consultant on Local Multilateral Financial Sector/ (Responses combined) Minister/ Minister WBG project Government Agency Private Bank CSO Media Other Provide more adequate data/knowledge/statistics/figures on Timor-Leste’s economy 38.9% 37.5% 36.4% 56.3% 16.7% 41.5% 66.7% 36.4% Collaborate more effectively with Government clients 27.8% 29.2% 63.6% 25.0% 25.0% 26.8% 26.7% 50.0% Offer more innovative financial products 0.0% 4.2% 9.1% 6.3% 16.7% 4.9% 0.0% 4.5% Improve the competitiveness of its financing compared to markets 22.2% 8.3% 9.1% 12.5% 41.7% 17.1% 26.7% 13.6% Reach out more to groups outside of Government* 0.0% 4.2% 0.0% 12.5% 0.0% 26.8% 6.7% 22.7% Improve the quality of its experts as related to Timor-Leste’s specific challenges 11.1% 12.5% 0.0% 31.3% 8.3% 7.3% 6.7% 13.6% Offer more innovative knowledge services 11.1% 8.3% 0.0% 12.5% 0.0% 2.4% 6.7% 9.1% Ensure greater selectivity in its work 16.7% 4.2% 0.0% 6.3% 8.3% 0.0% 6.7% 0.0% Increase the level of capacity development in the country* 16.7% 58.3% 45.5% 18.8% 50.0% 29.3% 20.0% 27.3% Reduce the complexity of obtaining World Bank Group financing 16.7% 8.3% 18.2% 0.0% 8.3% 19.5% 13.3% 0.0% Increase availability of Fee-Based services 11.1% 16.7% 18.2% 0.0% 8.3% 19.5% 20.0% 9.1% Work faster 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Increase the level of World Bank Group staffing in Timor-Leste’s office 5.6% 4.2% 0.0% 0.0% 16.7% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in Timor-Leste, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Timor-Leste? (Select only ONE response) Office of Employee of a Ministry/ Bilateral/ Private Sector/ President/ Prime PMU/ Consultant on Local Multilateral Financial Sector/ Percentage of Respondents Minister/ Minister WBG project Government Agency Private Bank CSO Media Other Financial services 38.9% 40.9% 11.1% 6.3% 54.5% 19.5% 66.7% 18.2% Knowledge products 16.7% 13.6% 55.6% 50.0% 9.1% 24.4% 13.3% 27.3% Convening services 11.1% 4.5% 0.0% 0.0% 0.0% 7.3% 0.0% 4.5% None of the above 5.6% 0.0% 0.0% 0.0% 0.0% 2.4% 13.3% 4.5% The combination is appropriate for Timor-Leste 16.7% 31.8% 22.2% 31.3% 9.1% 31.7% 6.7% 27.3% Don't know 11.1% 9.1% 11.1% 12.5% 27.3% 14.6% 0.0% 18.2% Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Timor-Leste? (Choose no more than THREE) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Percentage of Respondents President/ Prime PMU/ Consultant on Local Multilateral Financial Sector/ (Responses combined) Minister/ Minister WBG project Government Agency Private Bank CSO Media Other Social safety nets 27.8% 16.7% 36.4% 26.7% 36.4% 31.7% 26.7% 27.3% Public financial management 72.2% 62.5% 63.6% 73.3% 54.5% 56.1% 60.0% 59.1% Access to justice systems 38.9% 33.3% 18.2% 6.7% 36.4% 31.7% 20.0% 9.1% Conflict resolution mechanisms 22.2% 12.5% 27.3% 0.0% 9.1% 22.0% 13.3% 22.7% Access to basic services 22.2% 20.8% 18.2% 26.7% 18.2% 26.8% 33.3% 22.7% Capacity of state institutions 44.4% 58.3% 45.5% 46.7% 54.5% 41.5% 40.0% 45.5% Jobs* 11.1% 16.7% 27.3% 60.0% 0.0% 29.3% 20.0% 22.7% Improving livelihoods 16.7% 37.5% 18.2% 26.7% 9.1% 19.5% 26.7% 36.4% Social cohesion 11.1% 16.7% 9.1% 6.7% 45.5% 29.3% 6.7% 31.8% Stimulating dialogue to promote peace and stability 22.2% 16.7% 27.3% 13.3% 18.2% 4.9% 26.7% 13.6% *Significantly different between stakeholder groups 98 The World Bank Group Timor-Leste Country Opinion Survey 2014 F. Recent Trends and the Future Role of the World Bank Group in Timor-Leste (continued) Which THREE areas below would benefit most from other donors in Timor-Leste? (Choose no more than THREE) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Percentage of Respondents President/ Prime PMU/ Consultant on Local Multilateral Financial Sector/ (Responses combined) Minister/ Minister WBG project Government Agency Private Bank CSO Media Other Social safety nets 44.4% 43.5% 18.2% 33.3% 18.2% 19.5% 33.3% 40.9% Public financial management* 22.2% 52.2% 54.5% 6.7% 54.5% 34.1% 20.0% 18.2% Access to justice systems 33.3% 30.4% 27.3% 40.0% 18.2% 36.6% 40.0% 40.9% Conflict resolution mechanisms 22.2% 17.4% 18.2% 26.7% 27.3% 14.6% 33.3% 18.2% Access to basic services 27.8% 21.7% 45.5% 46.7% 36.4% 34.1% 13.3% 36.4% Capacity of state institutions 44.4% 30.4% 27.3% 46.7% 27.3% 24.4% 26.7% 18.2% Jobs 27.8% 21.7% 36.4% 33.3% 45.5% 19.5% 6.7% 40.9% Improving livelihoods 16.7% 26.1% 27.3% 20.0% 27.3% 39.0% 46.7% 4.5% Social cohesion 16.7% 8.7% 18.2% 26.7% 18.2% 26.8% 13.3% 13.6% Stimulating dialogue to promote peace and stability* 33.3% 39.1% 18.2% 13.3% 9.1% 36.6% 26.7% 59.1% *Significantly different between stakeholder groups What should the World Bank Group do to improve collaboration with the UN in the field? (Choose no more than THREE) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Percentage of Respondents President/ Prime PMU/ Consultant on Local Multilateral Financial Sector/ (Responses combined) Minister/ Minister WBG project Government Agency Private Bank CSO Media Other Share more information about the World Bank Group’s activities, products, and knowledge. 72.2% 70.8% 54.5% 80.0% 75.0% 61.0% 86.7% 54.5% Collaborate on analysis, assessments and planning, including on rapid assessments on 55.6% 66.7% 54.5% 66.7% 50.0% 75.6% 53.3% 54.5% emerging crisis and changing circumstances when both institutions are engaged? Develop joint or complementary projects with the UN, leveraging each organization’s 50.0% 45.8% 36.4% 60.0% 41.7% 51.2% 66.7% 18.2% comparative advantages. Develop guidelines, framework and tools to facilitate operational cooperation and cross- 38.9% 50.0% 72.7% 40.0% 41.7% 41.5% 20.0% 77.3% financing* Organize more joint meetings and missions with the UN 16.7% 20.8% 27.3% 6.7% 25.0% 31.7% 33.3% 22.7% Involve UN experts to a greater degree in World Bank Group activities 16.7% 20.8% 36.4% 13.3% 33.3% 14.6% 20.0% 18.2% Other* 0.0% 0.0% 0.0% 0.0% 8.3% 7.3% 0.0% 22.7% *Significantly different between stakeholder groups G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Timor-Leste? (Choose no more than TWO) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Percentage of Respondents President/ Prime PMU/ Consultant on Local Multilateral Financial Sector/ (Responses combined) Minister/ Minister WBG project Government Agency Private Bank CSO Media Other Local newspapers* 55.6% 69.6% 72.7% 75.0% 45.5% 23.1% 50.0% 63.6% International newspapers 5.6% 0.0% 0.0% 12.5% 9.1% 5.1% 7.1% 0.0% Local radio* 27.8% 21.7% 9.1% 0.0% 9.1% 20.5% 50.0% 9.1% International radio 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local television 66.7% 39.1% 45.5% 12.5% 54.5% 46.2% 57.1% 54.5% International television 0.0% 4.3% 0.0% 0.0% 0.0% 10.3% 7.1% 0.0% Periodicals 5.6% 8.7% 0.0% 6.3% 0.0% 2.6% 0.0% 4.5% Internet* 27.8% 34.8% 27.3% 68.8% 36.4% 51.3% 7.1% 27.3% Social media 0.0% 4.3% 18.2% 0.0% 18.2% 5.1% 7.1% 9.1% Blogs 5.6% 17.4% 9.1% 0.0% 0.0% 10.3% 0.0% 0.0% Mobile phones 0.0% 0.0% 9.1% 0.0% 0.0% 2.6% 7.1% 0.0% Instant messaging 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% Other 0.0% 0.0% 9.1% 12.5% 9.1% 12.8% 0.0% 13.6% *Significantly different between stakeholder groups 99 The World Bank Group Timor-Leste Country Opinion Survey 2014 G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Percentage of Respondents President/ Prime PMU/ Consultant on Local Multilateral Financial Sector/ (Responses combined) Minister/ Minister WBG project Government Agency Private Bank CSO Media Other Blogs 0.0% 4.3% 0.0% 0.0% 0.0% 10.3% 0.0% 4.5% Direct contact with World Bank Group 38.9% 13.0% 27.3% 25.0% 41.7% 30.8% 33.3% 9.1% e-Newsletters 38.9% 43.5% 45.5% 50.0% 33.3% 33.3% 60.0% 45.5% Instant messaging 5.6% 4.3% 9.1% 0.0% 25.0% 10.3% 13.3% 4.5% World Bank Group’s seminars/workshops/conferences* 61.1% 56.5% 63.6% 18.8% 8.3% 33.3% 20.0% 50.0% World Bank Group’s publications and other written materials 27.8% 30.4% 27.3% 18.8% 25.0% 28.2% 26.7% 27.3% Mobile phones 5.6% 4.3% 0.0% 0.0% 8.3% 7.7% 6.7% 9.1% Social media (e.g., Facebook, Twitter, Youtube, Flickr) 0.0% 13.0% 9.1% 12.5% 25.0% 17.9% 33.3% 4.5% World Bank Group’s website* 0.0% 13.0% 0.0% 50.0% 8.3% 5.1% 0.0% 9.1% Other 0.0% 8.7% 9.1% 6.3% 8.3% 10.3% 0.0% 22.7% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Office of Employee of a Ministry/ Bilateral/ Private Sector/ President/ Prime PMU/ Consultant on Local Multilateral Financial Sector/ Percentage of Respondents Minister/ Minister WBG project Government Agency Private Bank CSO Media Other Yes 50.0% 29.2% 36.4% 20.0% 41.7% 31.7% 46.7% 33.3% No 50.0% 70.8% 63.6% 80.0% 58.3% 68.3% 53.3% 66.7% Have you requested information from the World Bank Group on its activities in the past year? Office of Employee of a Ministry/ Bilateral/ Private Sector/ President/ Prime PMU/ Consultant on Local Multilateral Financial Sector/ Percentage of Respondents Minister/ Minister WBG project Government Agency Private Bank CSO Media Other Yes 38.9% 16.7% 18.2% 20.0% 8.3% 24.4% 42.9% 20.0% No 61.1% 83.3% 81.8% 80.0% 91.7% 75.6% 57.1% 80.0% Were you able to obtain this information? Office of Employee of a Ministry/ Bilateral/ Private Sector/ President/ Prime PMU/ Consultant on Local Multilateral Financial Sector/ Percentage of Respondents Minister/ Minister WBG project Government Agency Private Bank CSO Media Other Yes 85.7% 75.0% 100.0% 66.7% 100.0% 77.8% 85.7% 100.0% No 14.3% 25.0% 0.0% 33.3% 0.0% 22.2% 14.3% 0.0% Do you have access to the Internet? Office of Employee of a Ministry/ Bilateral/ Private Sector/ President/ Prime PMU/ Consultant on Local Multilateral Financial Sector/ Percentage of Respondents Minister/ Minister WBG project Government Agency Private Bank CSO Media Other Yes 83.3% 69.6% 63.6% 100.0% 81.8% 82.5% 93.3% 81.8% No 16.7% 30.4% 36.4% 0.0% 18.2% 17.5% 6.7% 18.2% Do you use/have used the World Bank Group website?* Office of Employee of a Ministry/ Bilateral/ Private Sector/ President/ Prime PMU/ Consultant on Local Multilateral Financial Sector/ Percentage of Respondents Minister/ Minister WBG project Government Agency Private Bank CSO Media Other Yes 50.0% 37.5% 45.5% 93.3% 58.3% 58.5% 46.7% 28.6% No 50.0% 62.5% 54.5% 6.7% 41.7% 41.5% 53.3% 71.4% *Significantly different between stakeholder groups 100 The World Bank Group Timor-Leste Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Which do you primarily use? Office of Employee of a Ministry/ Bilateral/ Private Sector/ President/ Prime PMU/ Consultant on Local Multilateral Financial Sector/ Percentage of Respondents Minister/ Minister WBG project Government Agency Private Bank CSO Media Other The World Bank Group’s country website 80.0% 70.6% 66.7% 57.1% 70.0% 62.9% 61.5% 64.3% The World Bank Group’s main website 20.0% 29.4% 33.3% 42.9% 30.0% 37.1% 38.5% 35.7% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of the Employee of Ministry/ Bilateral/ Private Sector/ President/ Prime PMU/ Consultant on Local Multilateral Financial Sector/ Minister/ Minister WBG Projects government Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I use/consult World Bank Group’s data 15 6.20 2.21 17 5.88 2.64 9 5.67 2.24 14 5.79 2.58 7 4.86 2.27 32 5.59 1.95 11 5.18 2.68 11 6.36 2.84 more often than I did a few years ago I find the World Bank Group’s websites 15 5.93 2.55 15 7.33 1.95 10 5.80 2.10 14 6.36 1.78 7 5.57 2.51 33 6.15 2.05 13 6.31 2.72 9 7.44 1.94 easy to navigate I find the information on the World Bank 15 6.53 2.07 15 6.87 1.92 9 6.11 2.15 14 7.36 1.15 7 5.43 2.76 34 6.35 2.23 12 6.92 3.12 11 7.00 2.32 Group’s websites useful The World Bank Group’s social media channels are valuable sources of 11 6.55 1.81 16 7.00 2.10 8 5.88 1.89 3 8.00 0.00 7 6.29 1.70 25 6.00 2.16 12 6.25 2.45 10 7.20 2.20 information about the institution When I need information from the World 15 6.87 2.20 20 7.45 2.01 8 5.50 1.85 13 6.92 2.10 9 6.67 2.69 30 5.80 2.27 11 6.82 2.36 10 7.40 1.78 Bank Group I know how to find it The World Bank Group is responsive to 14 7.21 2.52 18 6.89 2.25 8 5.88 1.89 7 8.29 1.25 7 5.29 2.63 26 5.58 1.42 11 6.55 2.54 10 7.40 1.84 my information requests and inquiries* *Significantly different between stakeholder groups H. Background Information Currently, do you professionally collaborate/work with the World Bank Group in your country?* Office of Employee of a Ministry/ Bilateral/ Private Sector/ President/ Prime PMU/ Consultant on Local Multilateral Financial Sector/ Percentage of Respondents Minister/ Minister WBG project Government Agency Private Bank CSO Media Other Yes 72.2% 66.7% 45.5% 62.5% 50.0% 22.5% 46.7% 22.7% No 27.8% 33.3% 54.5% 37.5% 50.0% 77.5% 53.3% 77.3% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you primarily engage with in Timor-Leste?* (Select only ONE response) Office of Employee of a Ministry/ Bilateral/ Private Sector/ President/ Prime PMU/ Consultant on Local Multilateral Financial Sector/ Percentage of Respondents Minister/ Minister WBG project Government Agency Private Bank CSO Media Other The World Bank (IDA) 58.8% 65.2% 88.9% 86.7% 25.0% 31.4% 58.3% 43.8% The International Finance Corporation (IFC) 23.5% 13.0% 0.0% 6.7% 50.0% 28.6% 25.0% 6.3% Other 17.6% 21.7% 11.1% 6.7% 25.0% 40.0% 16.7% 50.0% *Significantly different between stakeholder groups 101 The World Bank Group Timor-Leste Country Opinion Survey 2014 H. Background Information (continued) Do you projects involve both the World Bank and IFC?* Office of Employee of a Ministry/ Bilateral/ Private Sector/ President/ Prime PMU/ Consultant on Local Multilateral Financial Sector/ Percentage of Respondents Minister/ Minister WBG project Government Agency Private Bank CSO Media Other Yes 61.1% 37.5% 54.5% 31.3% 33.3% 17.1% 33.3% 9.5% No 38.9% 62.5% 45.5% 68.8% 66.7% 82.9% 66.7% 90.5% *Significantly different between stakeholder groups If yes, what was your view on the two institutions working together in Timor-Leste? (Select only ONE response) Office of Employee of a Ministry/ Bilateral/ Private Sector/ President/ Prime PMU/ Consultant on Local Multilateral Financial Sector/ Percentage of Respondents Minister/ Minister WBG project Government Agency Private Bank CSO Media Other Working well together 9.1% 22.2% 33.3% 60.0% 25.0% 14.3% 20.0% 33.3% Collaborating but needs improvement 81.8% 77.8% 50.0% 20.0% 75.0% 71.4% 80.0% 33.3% Don't know 9.1% 0.0% 16.7% 20.0% 0.0% 14.3% 0.0% 33.3% Which of the following describes most of your exposure to the World Bank Group in Timor-Leste? (Choose no more than TWO) Office of Employee of a Ministry/ Bilateral/ Private Sector/ Percentage of Respondents President/ Prime PMU/ Consultant on Local Multilateral Financial Sector/ (Responses combined) Minister/ Minister WBG project Government Agency Private Bank CSO Media Other Observer 27.8% 25.0% 45.5% 18.8% 54.5% 53.7% 53.3% 36.8% Use World Bank Group reports/data* 72.2% 29.2% 27.3% 25.0% 27.3% 26.8% 40.0% 31.6% Engage in World Bank Group related/sponsored events/activities 38.9% 54.2% 27.3% 12.5% 18.2% 34.1% 13.3% 26.3% Collaborate as part of my professional duties* 27.8% 54.2% 45.5% 68.8% 45.5% 22.0% 33.3% 15.8% Use World Bank Group website for information, data, research, etc. 5.6% 8.3% 18.2% 25.0% 18.2% 22.0% 46.7% 31.6% *Significantly different between stakeholder groups 102 The World Bank Group Timor-Leste Country Opinion Survey 2014 Appendix C: Responses to All Questions by Geographic Locations A. General Issues facing Timor-Leste In general, would you say that Timor-Leste is headed in...? Sub-district level Percentage of Respondents Dili District capitals & Suco The right direction 79.4% 76.9% 94.1% The wrong direction 11.3% 15.4% 0.0% Not sure 9.3% 7.7% 5.9% Listed below are a number of development priorities in Timor-Leste. Please identify which of the following you consider the most important development priorities in Timor-Leste? Percentage of Respondents Sub-district level (Responses combined) Dili District capitals & Suco Social protection 10.2% 7.9% 5.9% Transport 22.4% 34.2% 17.6% Security/stabilization/reconstruction 18.4% 13.2% 29.4% Public sector governance/ reform 22.4% 18.4% 11.8% Global/regional integration 1.0% 0.0% 5.9% Gender equity 3.1% 7.9% 5.9% Domestic private sector development 6.1% 10.5% 11.8% Foreign direct investment 3.1% 0.0% 0.0% Water and sanitation 5.1% 7.9% 5.9% Energy* 0.0% 5.3% 0.0% Regional conflict and tensions 0.0% 2.6% 0.0% Job creation/employment 17.3% 31.6% 5.9% Rural and agricultural development 24.5% 26.3% 41.2% Financial markets 1.0% 0.0% 0.0% Urban development 1.0% 2.6% 0.0% Environmental sustainability/ Climate change 2.0% 0.0% 0.0% Equality of opportunity 3.1% 0.0% 0.0% Health 46.9% 36.8% 47.1% Education 61.2% 65.8% 88.2% Poverty reduction 8.2% 7.9% 11.8% Food security and nutrition 7.1% 2.6% 5.9% Social cohesion 3.1% 0.0% 0.0% Sustainable/adequate management of petroleum resources 3.1% 0.0% 0.0% Trade and exports 0.0% 0.0% 0.0% Crime and violence 3.1% 2.6% 0.0% Economic growth 3.1% 2.6% 0.0% Law and justice 6.1% 7.9% 5.9% Regulatory framework 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% Local governance and institutions 0.0% 2.6% 0.0% Natural resource management 1.0% 0.0% 0.0% Anti corruption* 13.3% 0.0% 0.0% Disaster management 0.0% 0.0% 0.0% Information and communications technology 1.0% 0.0% 0.0% *Significantly different between geographic locations 103 The World Bank Group Timor-Leste Country Opinion Survey 2014 A. General Issues facing Timor-Leste (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Timor-Leste? (Choose no more than THREE) Percentage of Respondents Sub-district level (Responses combined) Dili District capitals & Suco Water and sanitation 9.1% 15.4% 17.6% Equality of opportunity 8.1% 5.1% 23.5% Economic growth 35.4% 17.9% 29.4% Regional conflict and tensions 1.0% 2.6% 0.0% Global/regional integration 0.0% 0.0% 0.0% Gender equity 4.0% 10.3% 17.6% Rural and agricultural development 48.5% 53.8% 41.2% Urban development 3.0% 5.1% 5.9% Regulatory framework 1.0% 0.0% 0.0% Local governance and institutions 2.0% 5.1% 5.9% Social protection 6.1% 7.7% 0.0% Law and justice 4.0% 12.8% 5.9% Transport 6.1% 12.8% 17.6% Crime and violence 2.0% 0.0% 0.0% Communicable/non-communicable diseases 1.0% 0.0% 0.0% Information and communications technology 1.0% 0.0% 0.0% Security/stabilization/reconstruction 2.0% 10.3% 5.9% Anti corruption 18.2% 33.3% 17.6% Domestic private sector development* 15.2% 2.6% 0.0% Foreign direct investment 4.0% 0.0% 0.0% Energy 0.0% 0.0% 0.0% Public sector governance/ reform 14.1% 15.4% 5.9% Social cohesion 2.0% 0.0% 0.0% Education 41.4% 20.5% 35.3% Natural resource management 6.1% 2.6% 0.0% Environmental sustainability/ Climate change 0.0% 2.6% 0.0% Health 10.1% 5.1% 17.6% Sustainable/adequate management of petroleum resources 8.1% 7.7% 5.9% Disaster management 0.0% 0.0% 0.0% Job creation/employment 33.3% 41.0% 35.3% Financial markets 3.0% 0.0% 0.0% Trade and exports 2.0% 5.1% 0.0% Food security and nutrition 8.1% 7.7% 11.8% *Significantly different between geographic locations 104 The World Bank Group Timor-Leste Country Opinion Survey 2014 A. General Issues facing Timor-Leste (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Timor-Leste? (Choose no more than THREE) Percentage of Respondents Sub-district level (Responses combined) Dili District capitals & Suco Energy 5.1% 7.7% 0.0% Gender equity 3.0% 10.3% 11.8% Equality of opportunity 7.1% 2.6% 11.8% Global/regional integration 2.0% 5.1% 0.0% Social protection 2.0% 5.1% 0.0% Anti corruption 19.2% 7.7% 17.6% Disaster management* 1.0% 5.1% 11.8% Regional conflict and tensions 1.0% 0.0% 5.9% Rural and agricultural development 41.4% 46.2% 35.3% Foreign direct investment 16.2% 12.8% 5.9% Urban development 7.1% 5.1% 17.6% Water and sanitation* 2.0% 15.4% 5.9% Trade and exports 29.3% 25.6% 23.5% Information and communications technology 2.0% 2.6% 5.9% Regulatory framework 3.0% 0.0% 0.0% Communicable/non-communicable diseases* 0.0% 0.0% 5.9% Social cohesion 2.0% 2.6% 5.9% Public sector governance/ reform 25.3% 17.9% 17.6% Domestic private sector development 24.2% 30.8% 17.6% Job creation/employment 22.2% 20.5% 11.8% Sustainable/adequate management of petroleum resources 11.1% 2.6% 11.8% Food security and nutrition 1.0% 2.6% 0.0% Transport 9.1% 15.4% 5.9% Security/stabilization/reconstruction 3.0% 0.0% 0.0% Education* 29.3% 7.7% 29.4% Natural resource management 15.2% 15.4% 11.8% Environmental sustainability/ Climate change 0.0% 2.6% 0.0% Health 4.0% 5.1% 11.8% Law and justice 3.0% 7.7% 5.9% Local governance and institutions 1.0% 5.1% 0.0% Crime and violence 3.0% 0.0% 0.0% Financial markets 4.0% 10.3% 11.8% *Significantly different between geographic locations The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “Shared Prosperity� in Timor- Leste, which of the following TWO best illustrate how this would be achieved in Timor-Leste? (Choose no more than TWO) Percentage of Respondents Sub-district level (Responses combined) Dili District capitals & Suco Better employment opportunities for young people 34.7% 47.4% 50.0% Better employment opportunities for women* 1.1% 13.2% 0.0% Greater access to micro-finance for the poor 20.0% 23.7% 12.5% Greater voice and participation for citizens to help ensure greater accountability 10.5% 13.2% 31.3% Greater access to health and nutrition for citizens 15.8% 7.9% 6.3% Better entrepreneurial opportunities 12.6% 10.5% 0.0% A growing middle class 3.2% 0.0% 0.0% Better opportunity for the poor who live in rural areas 24.2% 23.7% 37.5% Better opportunity for the poor who live in urban areas 1.1% 2.6% 0.0% Consistent economic growth 27.4% 28.9% 12.5% More reliable social safety net* 2.1% 0.0% 12.5% Greater equity of fiscal policy 1.1% 0.0% 0.0% Education and training that better ensure job opportunity 25.3% 18.4% 25.0% Better quality public services* 20.0% 7.9% 0.0% Other 0.0% 2.6% 6.3% *Significantly different between geographic locations 105 The World Bank Group Timor-Leste Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group Which bes t repres ents your geographic location? Sub-dis trict level & Dili Dis trict capitals Suco N Mean SD N Mean SD N Mean SD How fam iliar are you with the work of the World Bank Group in Tim or- 98 5.85 2.82 38 6.00 2.47 17 6.00 2.87 Les te? (1-Not familiar at all, 10-Extremely familiar) Which best represents your geographic location? Sub-district level & Dili District capitals Suco N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 82 5.85 2.58 36 6.89 2.16 15 6.60 2.50 effectiveness in Timor-Leste. (1-Not effective at all, 10-Very effective) Which bes t repres ents your geographic location? Sub-dis trict level & Dili Dis trict capitals Suco N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s s taff is well prepared (e.g., s kills and knowledge) to help Tim or-Les te s olve its 81 5.77 2.62 34 6.41 2.49 15 6.87 3.09 m os t com plicated developm ent challenges ? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank Group can have the most impact on development results in Timor-Leste, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Timor-Leste? (Choose no more than THREE) Percentage of Respondents Sub-district level (Responses combined) Dili District capitals & Suco Social protection 5.1% 10.3% 17.6% Security/stabilization/reconstruction 8.2% 7.7% 17.6% Public sector governance/ reform 34.7% 23.1% 29.4% Transport 18.4% 28.2% 35.3% Poverty reduction 19.4% 25.6% 11.8% Global/regional integration 1.0% 0.0% 0.0% Gender equity 5.1% 12.8% 0.0% Crime and violence* 0.0% 5.1% 0.0% Rural and agricultural development* 43.9% 61.5% 76.5% Domestic private sector development 4.1% 7.7% 0.0% Foreign direct investment 1.0% 0.0% 0.0% Water and sanitation 0.0% 2.6% 0.0% Energy 0.0% 0.0% 0.0% Social cohesion 0.0% 0.0% 0.0% Job creation/employment 5.1% 2.6% 0.0% Financial markets 2.0% 2.6% 0.0% Urban development 0.0% 0.0% 0.0% Environmental sustainability/ Climate change 5.1% 15.4% 11.8% Equality of opportunity 10.2% 10.3% 5.9% Regional conflict and tensions 1.0% 0.0% 0.0% Health 30.6% 23.1% 29.4% Education 45.9% 30.8% 29.4% Food security and nutrition 4.1% 5.1% 0.0% Sustainable/adequate management of petroleum resources* 5.1% 0.0% 17.6% Trade and exports 5.1% 7.7% 0.0% Economic growth 20.4% 12.8% 11.8% Law and justice 1.0% 2.6% 0.0% Local governance and institutions 3.1% 0.0% 0.0% Regulatory framework 3.1% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% Natural resource management 1.0% 0.0% 0.0% Information and communications technology 0.0% 0.0% 0.0% Anti corruption 9.2% 0.0% 0.0% Disaster management 0.0% 0.0% 0.0% *Significantly different between geographic locations 106 The World Bank Group Timor-Leste Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Timor-Leste? Greatest Value Sub-district level Percentage of Respondents Dili District capitals & Suco Convening/Facilitating/Donor coordination 12.5% 2.6% 0.0% Data and statistics 12.5% 5.1% 18.8% Policy advice, studies, analyses 7.3% 12.8% 18.8% Financial resources 5.2% 12.8% 18.8% Capacity development 19.8% 15.4% 12.5% Technical assistance 11.5% 7.7% 6.3% Mobilizing third party financial resources 8.3% 7.7% 6.3% Linkage to non-Bank expertise 4.2% 7.7% 18.8% Strategy formulation* 17.7% 28.2% 0.0% Other 1.0% 0.0% 0.0% *Significantly different between geographic locations nd 2 Greatest Value Sub-district level Percentage of Respondents Dili District capitals & Suco Convening/Facilitating/Donor coordination 6.3% 7.7% 12.5% Data and statistics 5.3% 5.1% 0.0% Policy advice, studies, analyses 15.8% 5.1% 0.0% Financial resources 9.5% 2.6% 6.3% Capacity development 16.8% 23.1% 25.0% Technical assistance 9.5% 5.1% 6.3% Mobilizing third party financial resources 8.4% 5.1% 12.5% Linkage to non-Bank expertise 13.7% 23.1% 12.5% Strategy formulation 13.7% 23.1% 25.0% Other 1.1% 0.0% 0.0% How effectively do the World Bank Group’s activities below support Timor-Leste’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) Which bes t repres ents your geographic location? Sub-dis trict level & Dili Dis trict capitals Suco N Mean SD N Mean SD N Mean SD Convening/Facilitating/Donor coordination 73 6.81 2.00 36 6.92 2.02 14 7.71 1.94 Data and s tatis tics 81 7.04 1.73 34 7.03 1.78 14 7.93 1.86 Policy advice, s tudies , analys es 80 6.98 1.94 34 6.76 2.02 15 8.13 1.88 Financial res ources 74 7.11 1.82 36 7.17 2.04 15 7.67 1.91 Technical as s is tance 76 7.11 1.66 30 7.07 2.13 15 7.33 2.16 Mobilizing third party financial res ources 63 6.83 1.91 32 6.81 2.33 14 7.57 2.90 Linkage to non-Bank expertis e 66 7.11 1.91 34 6.91 1.98 14 7.93 2.43 Strategy formulation 73 6.79 2.12 34 7.03 2.10 15 7.07 2.55 The World Bank Group can provide capacity building support in a number of ways in Timor-Leste. To what degree would Timor-Leste benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Sub-district level & Dili District capitals Suco N Mean SD N Mean SD N Mean SD Groups outside of government to help them more effectively engage 77 6.94 2.07 35 6.14 2.06 15 8.20 2.40 and participate in development efforts* The public sector, related to implementation of specific development 81 7.43 1.72 38 6.34 2.30 15 7.67 2.29 projects on the ground* The public sector, related to changing institutions 75 7.08 2.06 32 6.31 1.94 16 7.81 2.66 The private sector, related to institutional and policy change* 75 7.17 2.18 33 5.85 2.20 15 8.07 2.49 *Significantly different between geographic locations 107 The World Bank Group Timor-Leste Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Timor-Leste? (1-Not effective at all, 10-Very effective) Which bes t repres ents your geographic location? Sub-dis trict level & Dili Dis trict capitals Suco N Mean SD N Mean SD N Mean SD Project im plem entation (or other organizational s trengthening) 51 6.59 1.85 27 6.30 2.03 15 7.40 2.26 Citizen engagem ent (incorporating citizens ' voices into developm ent) 42 6.38 2.22 30 5.93 2.42 15 7.53 2.50 Policy des ign (for clarity and better incentives to achieve developm ent 49 6.57 2.10 31 6.29 2.08 14 7.50 2.28 goals ) When thinking about how to improve capacity building in Timor-Leste to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Which bes t repres ents your geographic location? Sub-dis trict level & Dili Dis trict capitals Suco N Mean SD N Mean SD N Mean SD Project im plem entation (or other organizational s trengthening) 72 7.76 1.90 32 6.91 2.07 15 8.20 2.27 Citizen engagem ent (incorporating citizens ' voices into developm ent)* 68 7.59 1.81 31 6.42 2.28 15 8.40 2.32 Policy des ign (for clarity and better incentives to achieve developm ent 73 8.14 1.79 33 7.09 1.96 14 8.50 2.18 goals )* *Significantly different between geographic locations Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Timor -Leste? (Choose no more than TWO) Percentage of Respondents Sub-district level (Responses combined) Dili District capitals & Suco Staff too inaccessible 10.3% 20.5% 11.8% Not exploring alternative policy options 12.4% 10.3% 17.6% Not adequately sensitive to political/social realities in Timor-Leste 14.4% 20.5% 11.8% Not enough public disclosure of its work* 23.7% 51.3% 64.7% Arrogant in its approach 2.1% 2.6% 0.0% Not aligned with country priorities 3.1% 7.7% 0.0% The credibility of its knowledge/data 2.1% 0.0% 0.0% World Bank Group’s processes too complex 13.4% 12.8% 0.0% Not willing to honestly criticize policies and reform efforts in the country 11.3% 2.6% 0.0% Too influenced by developed countries 16.5% 10.3% 23.5% Imposing technocratic solutions without regard to political realities 3.1% 5.1% 0.0% World Bank Group’s processes too slow 6.2% 2.6% 17.6% Too bureaucratic in its operational policies and procedures 4.1% 0.0% 0.0% Not aligned with other donors’ work 4.1% 7.7% 0.0% Not collaborating enough with Civil Society Organizations 10.3% 7.7% 11.8% Its advice and strategies do not lend themselves to practical problem solving 7.2% 7.7% 5.9% Not focused enough on issues that are unique to post-conflict countries 7.2% 2.6% 11.8% Inadequate number of World Bank Group staff members located in the country 8.2% 12.8% 5.9% Other 2.1% 5.1% 5.9% Don’t know 15.5% 7.7% 5.9% *Significantly different between geographic locations Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Timor -Leste? (Choose no more than TWO) Percentage of Respondents Sub-district level (Responses combined) Dili District capitals & Suco Capacity development 54.5% 66.7% 70.6% Knowledge products/services 23.2% 28.2% 29.4% Investment lending 26.3% 23.1% 17.6% Technical assistance 31.3% 23.1% 11.8% Trust Fund management 15.2% 10.3% 5.9% Co-financing arrangements 21.2% 20.5% 41.2% Other 4.0% 2.6% 0.0% Don’t know 7.1% 10.3% 5.9% 108 The World Bank Group Timor-Leste Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents Sub-district level (Responses combined) Dili District capitals & Suco Academia/think tanks/research institutes 32.3% 30.8% 50.0% Development partner community 24.2% 35.9% 18.8% Media 14.1% 7.7% 25.0% Community Based Organizations (CBOs)/NGOs 22.2% 30.8% 31.3% Local Government (districts, sub-districts, sucos)* 33.3% 53.8% 12.5% Private sector 27.3% 15.4% 12.5% Parliament* 1.0% 5.1% 12.5% Beneficiaries 6.1% 5.1% 6.3% Foundations 2.0% 2.6% 12.5% Faith based organizations 0.0% 0.0% 0.0% Emerging donors 3.0% 0.0% 6.3% UN agencies 7.1% 2.6% 6.3% Regional organizations 10.1% 5.1% 6.3% Other 1.0% 2.6% 0.0% Don’t know 6.1% 0.0% 0.0% *Significantly different between geographic locations To what extent do you agree with the following statements about the World Bank Group’s work in Timor -Leste? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Sub-district level & Dili District capitals Suco N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 83 7.06 1.98 39 7.26 1.94 15 7.87 2.33 development in Timor-Leste The World Bank Group’s work is aligned with what I consider the 83 6.92 2.12 38 7.24 1.85 16 8.44 1.97 development priorities for Timor-Leste* The World Bank Group supports programs and strategies that are 81 6.90 2.11 36 7.19 1.86 16 7.75 1.77 realistic for Timor-Leste The World Bank Group treats clients and stakeholders in Timor-Leste 76 7.08 2.02 35 6.91 2.11 13 7.85 2.15 with respect *Significantly different between geographic locations To what extent is the World Bank Group an effective development partner in Timor-Leste in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Sub-district level & Dili District capitals Suco N Mean SD N Mean SD N Mean SD Responsiveness to needs and demands 45 7.31 1.70 19 6.74 2.31 11 8.18 2.52 Flexibility (in terms of the institution’s products and services) 28 6.75 1.62 12 6.00 2.41 4 5.50 1.91 Flexibility (in terms of changing country circumstances) 24 6.96 1.85 11 6.64 2.46 5 8.20 1.64 Being inclusive 26 6.62 1.79 6 6.33 3.01 7 7.29 2.81 Openness 34 7.26 1.62 8 7.38 2.00 6 6.83 3.31 Collaboration with civil society 30 7.47 1.59 16 6.69 2.60 10 7.80 2.35 Straightforwardness and honesty 27 7.52 1.60 5 7.00 1.87 5 6.80 3.03 Collaboration with the UN 25 7.52 1.61 7 7.57 2.37 5 8.60 1.67 Ease of access to the people at the World Bank Group who are making 30 7.17 1.86 9 5.89 2.98 3 7.33 3.06 decisions important to my work Collaboration with other donors and development partners 36 7.86 1.51 12 7.58 2.19 5 8.00 2.12 Collaboration with the Government* 51 8.00 1.54 16 6.94 1.95 7 8.71 2.21 Staff accessibility 25 6.96 1.90 5 7.20 1.92 4 7.50 4.36 Collaboration with the private sector 21 6.90 1.89 7 5.86 2.67 5 6.40 2.70 The speed in which it gets things accomplished on the ground 26 6.54 1.92 7 7.00 2.24 4 6.50 2.89 Being a long-term partner 35 7.31 1.84 11 7.55 2.16 4 8.50 2.38 *Significantly different between geographic locations 109 The World Bank Group Timor-Leste Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To be more effective development partner in Timor-Leste, do you believe that the World Bank Group should have?* (Select only ONE response) Sub-district level Percentage of Respondents Dili District capitals & Suco More local presence 52.5% 48.7% 41.2% The current level of local presence is adequate 22.2% 12.8% 23.5% Less local presence 6.1% 30.8% 29.4% Don't know 19.2% 7.7% 5.9% *Significantly different between geographic locations In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the WBG in your country? (Select only ONE response) Sub-district level Percentage of Respondents Dili District capitals & Suco More effective collaboration 12.1% 7.7% 17.6% The same level of effective collaboration 26.3% 33.3% 41.2% Less effective collaboration 19.2% 30.8% 17.6% Don't know 42.4% 28.2% 23.5% When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than THREE) Percentage of Respondents Sub-district level (Responses combined) Dili District capitals & Suco The World Bank Group does not do adequate follow through/follow-up 33.3% 44.7% 58.8% There is not an adequate level of citizen/civil society participation* 43.4% 65.8% 29.4% The World Bank Group is not sensitive enough to political/social realities on the ground 44.4% 39.5% 52.9% Lack of/inadequate levels of capacity in Government 33.3% 18.4% 11.8% Poor donor coordination 19.2% 15.8% 11.8% The World Bank Group works too slowly 17.2% 21.1% 29.4% The Government works inefficiently 17.2% 7.9% 17.6% Political pressures and obstacles 20.2% 18.4% 17.6% Reforms are not well thought out in light of country challenges 26.3% 15.8% 17.6% Ongoing conflict and instability 3.0% 7.9% 0.0% Inadequate funding 11.1% 21.1% 23.5% Other 5.1% 0.0% 0.0% *Significantly different between geographic locations 110 The World Bank Group Timor-Leste Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Timor-Leste? (1-Not important at all, 10-Very important) Which best represents your geographic location? Sub-district level & Dili District capitals Suco N Mean SD N Mean SD N Mean SD Gender equity 90 7.23 2.31 37 7.08 2.31 15 8.20 2.27 Trade and exports 87 7.45 2.09 37 7.76 2.14 13 8.62 2.69 Food security and nutrition 89 7.99 1.82 38 8.11 1.83 15 8.87 2.17 Crime and violence* 89 6.37 2.59 35 6.63 2.65 15 8.27 2.66 Regional conflict and tensions* 87 6.21 2.62 38 6.42 2.56 15 8.20 2.08 Law and justice 88 7.09 2.41 38 7.34 2.34 16 8.63 1.75 Urban development 90 7.53 1.99 39 7.62 2.14 16 8.31 2.21 Environmental sustainability/ Climate change 89 7.67 1.94 39 7.69 1.64 16 8.75 1.53 Regulatory framework 86 7.12 2.08 38 7.16 2.37 15 7.93 1.79 Communicable/non-communicable diseases 86 7.00 2.50 37 6.84 2.40 14 8.57 1.70 Poverty reduction 91 8.71 1.61 38 8.08 2.07 16 9.25 1.61 Anti corruption 91 8.30 1.88 37 7.95 2.46 15 9.33 1.35 Domestic private sector development* 88 8.32 1.68 38 7.74 2.24 14 9.36 .74 Foreign direct investment 86 7.97 1.96 37 7.11 2.50 12 8.33 2.15 Local governance and institutions 88 7.98 1.88 38 7.79 1.97 14 8.93 1.21 Water and sanitation 91 7.78 2.41 38 8.39 1.62 15 9.07 1.98 Information and communications technology 88 7.61 2.09 38 7.71 1.87 15 8.93 2.12 Economic growth* 91 8.64 1.60 39 8.36 1.56 14 9.79 .43 Equality of opportunity 91 7.91 1.88 38 7.71 1.99 15 8.67 1.95 Disaster management* 90 7.29 2.25 37 7.89 1.74 14 8.71 1.59 Public sector governance/ reform 85 7.94 1.80 36 7.83 2.20 14 7.93 2.16 Job creation/employment 89 8.25 1.83 38 8.32 1.79 14 8.93 1.94 Social cohesion 84 6.92 2.17 36 7.25 2.06 14 7.79 2.64 Financial markets 86 7.73 2.11 37 7.43 1.92 13 8.77 1.54 Energy 86 7.47 2.11 38 7.05 2.18 13 8.23 1.54 Health 87 7.94 2.26 38 8.37 1.78 14 8.57 2.31 Rural and agricultural development 90 8.42 1.84 38 8.58 1.83 14 9.07 2.16 Global/regional integration 88 7.23 2.03 37 7.49 1.91 12 7.83 1.70 Transport 92 8.16 1.76 38 8.39 1.75 14 9.00 1.75 Natural resource management 88 7.58 2.06 37 8.08 1.74 14 7.79 2.08 Security/stabilization/reconstruction 85 6.82 2.47 36 7.28 2.25 13 8.31 1.65 Social protection 84 6.85 2.15 37 6.86 2.56 14 7.79 2.19 Sustainable/adequate management of petroleum resources 86 7.74 1.97 37 7.86 1.93 14 8.07 1.82 Education 89 8.56 1.94 38 8.55 1.90 14 9.21 1.25 *Significantly different between geographic locations 111 The World Bank Group Timor-Leste Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Timor-Leste? (1-Not effective at all, 10-Very effective) Which bes t repres ents your geographic location? Sub-dis trict level & Dili Dis trict capitals Suco N Mean SD N Mean SD N Mean SD Anti corruption 45 5.93 2.45 27 5.89 2.28 14 6.64 3.52 Inform ation and com m unications technology 43 6.93 2.10 25 7.48 2.10 13 7.77 3.14 Trans port* 58 7.17 1.77 31 6.87 2.01 15 8.33 1.91 Law and jus tice* 49 6.49 1.94 24 7.13 1.98 12 7.92 1.24 Regulatory fram ework* 54 6.74 1.91 28 6.04 1.71 10 8.30 1.64 Poverty reduction* 66 6.67 2.16 35 6.94 1.88 15 8.13 2.10 Gender equity* 54 6.70 2.04 30 7.00 1.60 15 8.27 1.53 Dom es tic private s ector developm ent 58 6.88 1.83 35 6.43 1.88 12 7.67 2.35 Foreign direct inves tm ent 52 6.44 2.17 30 6.67 1.65 10 6.80 2.82 Trade and exports 53 6.32 2.09 28 6.75 1.76 12 7.25 1.86 Econom ic growth 64 6.72 2.05 33 7.30 1.61 15 8.00 2.59 Energy 51 6.29 2.33 26 6.42 1.84 13 6.85 3.02 Public s ector governance/ reform 57 6.68 2.08 34 7.09 1.76 14 7.36 2.10 Job creation/em ploym ent 57 6.19 2.17 34 6.15 2.05 13 6.85 2.54 Social cohes ion* 48 5.96 1.84 26 5.88 2.08 11 8.18 2.44 Financial m arkets * 51 6.27 2.24 32 6.25 1.92 12 8.08 1.98 Equality of opportunity* 50 6.54 1.98 29 6.34 1.84 12 8.00 1.91 Health* 59 6.80 2.13 33 6.94 1.71 15 8.53 2.00 Rural and agricultural developm ent* 62 6.74 2.00 35 7.11 1.78 15 8.40 1.55 Global/regional integration 54 6.37 2.01 26 6.92 2.08 13 7.69 2.14 Food s ecurity and nutrition 56 6.52 2.17 31 7.06 1.97 14 7.64 1.82 Education 63 6.98 2.18 34 7.03 2.22 15 8.40 2.26 Social protection* 56 6.39 2.25 29 7.07 1.94 13 8.31 1.89 Sus tainable/adequate m anagem ent of petroleum res ources 49 6.27 2.16 30 6.87 1.76 12 7.58 2.11 Natural res ource m anagem ent 45 6.33 2.21 30 6.33 2.06 11 7.45 1.81 *Significantly different between geographic locations Where are the WBG’s decisions made primarily that support the program in Timor-Leste? (Select only ONE response) Sub-district level Percentage of Respondents Dili District capitals & Suco At the Headquarters (in Washington D.C.) 31.5% 28.9% 53.3% In the country 12.0% 21.1% 20.0% Don't know 56.5% 50.0% 26.7% Which best represents your geographic location? Sub-district level & Dili District capitals Suco N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 70 6.10 1.99 34 5.65 1.63 16 6.38 2.31 development results in Timor-Leste? (1-To no degree at all, 10-To a very significant degree) Which bes t repres ents your geographic location? Sub-dis trict level & Dili Dis trict capitals Suco N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group help to build/s trengthen 70 6.16 2.05 32 6.16 1.87 16 6.13 2.28 exis ting country s ys tem s in Tim or-Les te? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Timor-Leste? (1-Strongly disagree, 10-Strongly agree) Which bes t repres ents your geographic location? Sub-dis trict level & Dili Dis trict capitals Suco N Mean SD N Mean SD N Mean SD The World Bank Group’s financial ins trum ents m eet the needs of Tim or- 61 6.74 2.10 36 6.86 2.26 13 7.15 2.44 Les te The World Bank Group m eets Tim or-Les te’s needs for knowledge 71 7.25 1.63 36 7.31 1.92 14 8.07 1.44 s ervices 112 The World Bank Group Timor-Leste Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) Which best represents your geographic location? Sub-district level & Dili District capitals Suco N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and 58 6.19 1.91 30 6.00 1.95 11 6.73 1.49 corrects its work in real time in Timor-Leste? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities In Timor-Leste, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which bes t repres ents your geographic location? Sub-dis trict level & Dili Dis trict capitals Suco N Mean SD N Mean SD N Mean SD Are timely* 63 6.51 1.95 34 6.00 2.03 13 8.15 2.15 Include appropriate level of s takeholder involvement during 67 6.69 1.81 34 6.18 2.10 13 8.00 1.73 preparation* Are relevant to Timor-Les te's development priorities * 70 7.09 1.64 37 6.16 2.11 15 7.87 2.03 Lead to practical s olutions * 62 6.53 1.91 33 5.70 1.86 13 7.77 1.54 Are acces s ible* 67 6.67 1.83 33 5.70 2.04 14 7.86 1.83 Are s ource of relevant information on global good practices * 69 7.13 1.75 35 6.54 2.21 13 8.77 1.54 Enhance your knowledge and/or s kills * 70 6.93 1.83 33 6.27 2.17 13 8.38 1.45 Are adequately dis s eminated* 68 6.53 2.03 31 6.23 2.03 13 8.23 1.74 Are trans lated enough into local language 65 6.74 2.06 35 6.11 2.19 14 7.57 2.14 Are adaptable to Timor-Les te’s s pecific development challenges and 69 6.81 1.85 37 6.30 2.16 15 8.53 1.25 country circums tances * *Significantly different between geographic locations Which bes t repres ents your geographic location? Sub-dis trict level & Dili Dis trict capitals Suco N Mean SD N Mean SD N Mean SD Overall, how s ignificant a contribution do you believe the World Bank Group’s knowledge work and activities m ake to developm ent res ults in 76 7.78 1.95 39 7.92 2.19 15 8.73 1.58 your country? Overall, how would you rate the technical quality of the World Bank 72 6.99 1.91 36 6.47 1.75 14 8.00 2.18 Group's knowledge work and activities ?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between geographic locations E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Sub-district level & Dili District capitals Suco N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds promptly* 55 6.18 2.47 29 5.55 1.76 12 8.17 2.04 The World Bank Group effectively monitors and evaluates the projects 67 7.19 2.15 35 7.09 2.03 14 8.14 2.03 and programs it supports The World Bank Group’s approvals and reviews are done in a timely 58 6.90 2.04 33 6.48 2.05 14 8.07 1.33 fashion* The World Bank Group’s “Safeguard Policy� requirements are 63 6.94 1.89 36 6.69 2.00 14 7.57 2.14 reasonable The World Bank Group’s conditions on its lending are reasonable 62 6.21 2.47 34 5.82 2.04 14 6.86 2.38 The World Bank Group takes decisions quickly in Timor-Leste 66 6.30 2.30 34 6.29 2.17 15 7.13 2.45 Working with the World Bank Group increases Timor-Leste’s 72 7.26 1.93 37 6.73 2.24 15 7.80 2.11 institutional capacity The World Bank Group ensures consistency and continuity through staff 68 6.85 2.11 35 5.97 2.35 14 7.07 1.90 changes Where country systems are adequate, the World Bank Group makes 64 7.20 2.03 34 6.82 2.11 15 7.33 1.99 appropriate use of them The World Bank Group provides effective implementation support 67 6.99 2.10 36 6.83 1.87 14 7.50 2.24 *Significantly different between geographic locations 113 The World Bank Group Timor-Leste Country Opinion Survey 2014 E. Working with the World Bank Group (continued) Which of the following best describes the way the World Bank Group operates in Timor-Leste?* (Select only ONE response) Sub-district level Percentage of Respondents Dili District capitals & Suco The World Bank Group takes too much risk in Timor-Leste 4.2% 2.7% 11.8% The World Bank Group does not take enough risk in Timor-Leste 21.1% 21.6% 23.5% The World Bank Group’s approach to risk is appropriate 21.1% 29.7% 29.4% Don't know 43.2% 16.2% 17.6% Prefer not to answer 10.5% 29.7% 17.6% *Significantly different between geographic locations Which best represents your geographic location? Sub-district level & Dili District capitals Suco N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group is adequately 56 5.54 2.23 31 5.39 2.09 14 5.50 2.79 staffed in Timor-Leste? (1-To no degree at all, 10-To a very significant degree) F. Recent Trends and the Future Role of the World Bank Group in Timor-Leste Which of the following SHOULD the WBG do to make itself of greater value in Timor-Leste? (Choose no more than TWO) Percentage of Respondents Sub-district level (Responses combined) Dili District capitals & Suco Provide more adequate data/knowledge/statistics/figures on Timor-Leste’s economy 36.4% 48.7% 41.2% Collaborate more effectively with Government clients 30.3% 35.9% 35.3% Offer more innovative financial products 7.1% 2.6% 0.0% Improve the competitiveness of its financing compared to markets 14.1% 17.9% 35.3% Reach out more to groups outside of Government 16.2% 7.7% 5.9% Improve the quality of its experts as related to Timor-Leste’s specific challenges 13.1% 7.7% 11.8% Offer more innovative knowledge services 8.1% 5.1% 0.0% Ensure greater selectivity in its work 4.0% 7.7% 0.0% Increase the level of capacity development in the country 32.3% 35.9% 29.4% Reduce the complexity of obtaining World Bank Group financing 12.1% 10.3% 11.8% Increase availability of Fee-Based services 12.1% 17.9% 17.6% Work faster 0.0% 0.0% 0.0% Increase the level of World Bank Group staffing in Timor-Leste’s office 4.0% 0.0% 0.0% Other 1.0% 0.0% 0.0% When considering the combination of services that the WBG offers in Timor-Leste, and taking into account its limited level of resources, which ONE of the following do you believe the WBG should offer more of in Timor-Leste? Sub-district level Percentage of Respondents Dili District capitals & Suco Financial services 27.1% 31.6% 35.3% Knowledge products 29.2% 15.8% 29.4% Convening services 4.2% 2.6% 11.8% None of the above 2.1% 7.9% 0.0% The combination is appropriate for Timor-Leste 21.9% 31.6% 17.6% Don't know 15.6% 10.5% 5.9% Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Timor-Leste? (Choose no more than THREE) Percentage of Respondents Sub-district level (Responses combined) Dili District capitals & Suco Social safety nets 30.3% 25.6% 25.0% Public financial management 62.6% 56.4% 56.3% Access to justice systems* 21.2% 41.0% 18.8% Conflict resolution mechanisms 15.2% 20.5% 25.0% Access to basic services 23.2% 25.6% 37.5% Capacity of state institutions 48.5% 41.0% 25.0% Jobs 28.3% 20.5% 18.8% Improving livelihoods 25.3% 23.1% 25.0% Social cohesion 17.2% 25.6% 37.5% Stimulating dialogue to promote peace and stability 14.1% 17.9% 12.5% *Significantly different between geographic locations 114 The World Bank Group Timor-Leste Country Opinion Survey 2014 F. Recent Trends and the Future Role of the World Bank Group in Timor-Leste (continued) Which THREE areas below would benefit most from other donors in Timor-Leste? (Choose no more than THREE) Percentage of Respondents Sub-district level (Responses combined) Dili District capitals & Suco Social safety nets 34.7% 28.2% 25.0% Public financial management 28.6% 43.6% 25.0% Access to justice systems 33.7% 35.9% 31.3% Conflict resolution mechanisms 21.4% 23.1% 6.3% Access to basic services* 36.7% 12.8% 43.8% Capacity of state institutions 30.6% 25.6% 31.3% Jobs 27.6% 30.8% 12.5% Improving livelihoods 26.5% 28.2% 43.8% Social cohesion 17.3% 20.5% 25.0% Stimulating dialogue to promote peace and stability 26.5% 43.6% 37.5% *Significantly different between geographic locations What should the World Bank Group do to improve collaboration with the UN in the field? (Choose no more than THREE) Percentage of Respondents Sub-district level (Responses combined) Dili District capitals & Suco Share more information about the World Bank Group’s activities, products, and 64.3% 74.4% 82.4% knowledge Collaborate on analysis, assessments and planning, including on rapid assessments on 62.2% 61.5% 58.8% emerging crisis and changing circumstances when both institutions are engaged Develop joint or complementary projects with the UN, leveraging each organization’s 42.9% 64.1% 29.4% comparative advantages* Develop guidelines, framework and tools to facilitate operational cooperation and cross- 48.0% 41.0% 47.1% financing Organize more joint meetings and missions with the UN 21.4% 25.6% 41.2% Involve UN experts to a greater degree in World Bank Group activities 21.4% 17.9% 11.8% Other 7.1% 0.0% 0.0% *Significantly different between geographic locations G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Timor-Leste? (Choose no more than TWO) Percentage of Respondents Sub-district level (Responses combined) Dili District capitals & Suco Local newspapers 60.0% 42.1% 41.2% International newspapers 5.3% 5.3% 0.0% Local radio* 12.6% 28.9% 35.3% International radio 0.0% 0.0% 0.0% Local television 42.1% 63.2% 47.1% International television 2.1% 7.9% 5.9% Periodicals 5.3% 2.6% 0.0% Internet 43.2% 23.7% 35.3% Social media 4.2% 7.9% 11.8% Blogs 6.3% 7.9% 0.0% Mobile phones 2.1% 0.0% 5.9% Instant messaging 0.0% 2.6% 0.0% Other 7.4% 2.6% 11.8% *Significantly different between geographic locations 115 The World Bank Group Timor-Leste Country Opinion Survey 2014 G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents Sub-district level (Responses combined) Dili District capitals & Suco Blogs 6.2% 0.0% 0.0% Direct contact with World Bank Group 24.7% 33.3% 37.5% e-Newsletters* 45.4% 48.7% 6.3% Instant messaging 5.2% 17.9% 6.3% World Bank Group’s seminars/workshops/conferences 44.3% 28.2% 37.5% World Bank Group’s publications and other written materials 25.8% 23.1% 31.3% Mobile phones 4.1% 5.1% 18.8% Social media (e.g., Facebook, Twitter, Youtube, Flickr) 9.3% 20.5% 18.8% World Bank Group’s website 13.4% 7.7% 0.0% Other* 7.2% 5.1% 25.0% *Significantly different between geographic locations Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Sub-district level Percentage of Respondents Dili District capitals & Suco Yes 28.6% 46.2% 37.5% No 71.4% 53.8% 62.5% Have you requested information from the World Bank Group on its activities in the past year? Sub-district level Percentage of Respondents Dili District capitals & Suco Yes 20.4% 31.6% 25.0% No 79.6% 68.4% 75.0% Were you able to obtain this information? Sub-district level Percentage of Respondents Dili District capitals & Suco Yes 73.7% 92.3% 100.0% No 26.3% 7.7% 0.0% Do you have access to the Internet?* Sub-district level Percentage of Respondents Dili District capitals & Suco Yes 86.7% 67.6% 86.7% No 13.3% 32.4% 13.3% *Significantly different between geographic locations Do you use/have used the World Bank Group website? Sub-district level Percentage of Respondents Dili District capitals & Suco Yes 58.2% 46.2% 37.5% No 41.8% 53.8% 62.5% Which do you primarily use? Sub-district level Percentage of Respondents Dili District capitals & Suco The World Bank Group’s country website 65.8% 60.0% 72.7% The World Bank Group’s main website 34.2% 40.0% 27.3% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which bes t repres ents your geographic location? Sub-dis trict level & Dili Dis trict capitals Suco N Mean SD N Mean SD N Mean SD I us e/cons ult World Bank Group’s data m ore often than I did a few years 73 5.66 2.40 29 5.34 1.97 11 6.82 2.75 ago I find the World Bank Group’s webs ites eas y to navigate 69 6.33 2.22 32 5.91 2.02 12 7.42 2.47 I find the inform ation on the World Bank Group’s webs ites us eful* 70 6.63 2.05 32 5.94 2.44 13 8.38 2.06 The World Bank Group’s s ocial m edia channels are valuable s ources 49 6.41 2.02 30 6.03 1.94 11 8.00 2.41 of inform ation about the ins titution* When I need inform ation from the World Bank Group I know how to find 69 6.61 2.28 35 6.49 2.01 10 7.50 3.03 it The World Bank Group is res pons ive to m y inform ation reques ts and 56 6.55 2.19 33 6.24 2.05 9 7.11 2.85 inquiries *Significantly different between geographic locations 116 The World Bank Group Timor-Leste Country Opinion Survey 2014 H. Background Information Currently, do you professionally collaborate/work with the World Bank Group in your country? Sub-district level Percentage of Respondents Dili District capitals & Suco Yes 46.9% 43.6% 47.1% No 53.1% 56.4% 52.9% Which of the following agencies of the World Bank Group do you primarily engage with in Timor-Leste? (Select only ONE response) Sub-district level Percentage of Respondents Dili District capitals & Suco The World Bank (IDA) 60.9% 44.1% 40.0% The International Finance Corporation (IFC) 20.7% 14.7% 33.3% Other 18.4% 41.2% 26.7% Do you projects involve both the World Bank and IFC? Sub-district level Percentage of Respondents Dili District capitals & Suco Yes 29.6% 33.3% 41.2% No 70.4% 66.7% 58.8% If yes, what was your view on the two institutions working together in Timor-Leste? (Select only ONE response) Sub-district level Percentage of Respondents Dili District capitals & Suco Working well together 36.7% 7.7% 0.0% Collaborating but needs improvement 46.7% 92.3% 100.0% Don't know 16.7% 0.0% 0.0% Which of the following describes most of your exposure to the World Bank Group in Timor-Leste? (Choose no more than TWO) Percentage of Respondents Sub-district level (Responses combined) Dili District capitals & Suco Observer 37.5% 47.4% 47.1% Use World Bank Group reports/data 33.3% 39.5% 11.8% Engage in World Bank Group related/sponsored events/activities 29.2% 34.2% 41.2% Collaborate as part of my professional duties 41.7% 26.3% 29.4% Use World Bank Group website for information, data, research, etc. 21.9% 21.1% 11.8% 117 The World Bank Group Timor-Leste Country Opinion Survey 2014 Appendix D: Responses to All Questions by Levels of Collaboration A. General Issues facing Timor-Leste In general, would you say that Timor-Leste is headed in...? Percentage of Respondents Collaborator Non-collaborator The right direction 83.3% 79.3% The wrong direction 11.1% 9.2% Not sure 5.6% 11.5% Listed below are a number of development priorities in Timor-Leste. Please identify which of the following you consider the most important development priorities in Timor-Leste? Percentage of Respondents (Responses combined) Collaborator Non-collaborator Social protection 8.2% 9.2% Transport 27.4% 24.1% Security/stabilization/reconstruction 15.1% 20.7% Public sector governance/ reform 19.2% 21.8% Global/regional integration 2.7% 0.0% Gender equity 2.7% 5.7% Domestic private sector development 9.6% 5.7% Foreign direct investment 4.1% 0.0% Water and sanitation 8.2% 4.6% Energy 4.1% 0.0% Regional conflict and tensions 0.0% 1.1% Job creation/employment 24.7% 14.9% Rural and agricultural development 28.8% 25.3% Financial markets 1.4% 0.0% Urban development 2.7% 0.0% Environmental sustainability/ Climate change 1.4% 1.1% Equality of opportunity 1.4% 1.1% Health 45.2% 44.8% Education 58.9% 71.3% Poverty reduction 6.8% 10.3% Food security and nutrition 5.5% 5.7% Social cohesion 0.0% 3.4% Sustainable/adequate management of petroleum resources 1.4% 2.3% Trade and exports 0.0% 0.0% Crime and violence 2.7% 2.3% Economic growth 4.1% 1.1% Law and justice 4.1% 8.0% Regulatory framework 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% Local governance and institutions 0.0% 1.1% Natural resource management 1.4% 1.1% Anti corruption 5.5% 10.3% Disaster management 0.0% 0.0% Information and communications technology 0.0% 1.1% 118 The World Bank Group Timor-Leste Country Opinion Survey 2014 A. General Issues facing Timor-Leste (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Timor-Leste? (Choose no more than THREE) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Water and sanitation 10.8% 11.4% Equality of opportunity 10.8% 8.0% Economic growth 35.1% 26.1% Regional conflict and tensions 2.7% 0.0% Global/regional integration 0.0% 0.0% Gender equity 6.8% 6.8% Rural and agricultural development 47.3% 47.7% Urban development 2.7% 4.5% Regulatory framework 1.4% 0.0% Local governance and institutions 5.4% 1.1% Social protection 6.8% 6.8% Law and justice 6.8% 5.7% Transport 6.8% 10.2% Crime and violence 0.0% 2.3% Communicable/non-communicable diseases 0.0% 1.1% Information and communications technology 0.0% 1.1% Security/stabilization/reconstruction 4.1% 5.7% Anti corruption 17.6% 26.1% Domestic private sector development 10.8% 9.1% Foreign direct investment* 5.4% 0.0% Energy 0.0% 0.0% Public sector governance/ reform 13.5% 13.6% Social cohesion 0.0% 2.3% Education 36.5% 37.5% Natural resource management 1.4% 6.8% Environmental sustainability/ Climate change 1.4% 1.1% Health 5.4% 14.8% Sustainable/adequate management of petroleum resources 5.4% 9.1% Disaster management 0.0% 0.0% Job creation/employment 37.8% 33.0% Financial markets 4.1% 0.0% Trade and exports 2.7% 2.3% Food security and nutrition 12.2% 5.7% *Significantly different between collaborators and non-collaborators 119 The World Bank Group Timor-Leste Country Opinion Survey 2014 A. General Issues facing Timor-Leste (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Timor-Leste? (Choose no more than THREE) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Energy 6.8% 5.7% Gender equity 2.7% 9.1% Equality of opportunity 6.8% 5.7% Global/regional integration 2.7% 2.3% Social protection 2.7% 2.3% Anti corruption* 9.5% 22.7% Disaster management* 6.8% 0.0% Regional conflict and tensions 2.7% 0.0% Rural and agricultural development 44.6% 43.2% Foreign direct investment 12.2% 15.9% Urban development 10.8% 5.7% Water and sanitation 4.1% 6.8% Trade and exports 27.0% 27.3% Information and communications technology 5.4% 1.1% Regulatory framework 1.4% 2.3% Communicable/non-communicable diseases 0.0% 1.1% Social cohesion 1.4% 3.4% Public sector governance/ reform 24.3% 20.5% Domestic private sector development 28.4% 21.6% Job creation/employment 23.0% 19.3% Sustainable/adequate management of petroleum resources 8.1% 9.1% Food security and nutrition 2.7% 1.1% Transport 12.2% 8.0% Security/stabilization/reconstruction 1.4% 2.3% Education 23.0% 22.7% Natural resource management 13.5% 14.8% Environmental sustainability/ Climate change 0.0% 1.1% Health 5.4% 4.5% Law and justice 1.4% 6.8% Local governance and institutions 2.7% 1.1% Crime and violence 0.0% 3.4% Financial markets 5.4% 6.8% *Significantly different between collaborators and non-collaborators The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “Shared Prosperity� in Timor- Leste, which of the following TWO best illustrate how this would be achieved in Timor-Leste? (Choose no more than TWO) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Better employment opportunities for young people 40.3% 37.8% Better employment opportunities for women 1.4% 6.1% Greater access to micro-finance for the poor 25.0% 14.6% Greater voice and participation for citizens to help ensure greater accountability 8.3% 18.3% Greater access to health and nutrition for citizens 12.5% 15.9% Better entrepreneurial opportunities 8.3% 12.2% A growing middle class 0.0% 3.7% Better opportunity for the poor who live in rural areas 26.4% 23.2% Better opportunity for the poor who live in urban areas 1.4% 2.4% Consistent economic growth 26.4% 28.0% More reliable social safety net 4.2% 1.2% Greater equity of fiscal policy 1.4% 0.0% Education and training that better ensure job opportunity 25.0% 22.0% Better quality public services 15.3% 13.4% Other 2.8% 0.0% 120 The World Bank Group Timor-Leste Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, or IFC) in your country? Yes No N Mean SD N Mean SD How fam iliar are you with the work of the World Bank 72 6.60 2.48 88 5.39 2.79 Group in Tim or-Les te?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, or IFC) in your country? Yes No N Mean SD N Mean SD Overall, pleas e rate your im pres s ion of the World 66 6.56 2.52 71 6.03 2.43 Bank Group’s effectivenes s in Tim or-Les te. (1-Not effective at all, 10-Very effective) Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, or IFC) in your country? Yes No N Mean SD N Mean SD To what extent do you believe the World Bank Group’s s taff is well prepared to help Tim or-Les te 64 6.50 2.63 70 5.79 2.62 s olve its m os t com plicated developm ent challenges ? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank Group can have the most impact on development results in Timor-Leste, in which sectoral areas do you believe the WBG should focus most of its resources in Timor-Leste? (Choose no more than THREE) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Social protection 8.2% 10.2% Security/stabilization/reconstruction 12.3% 8.0% Public sector governance/ reform 27.4% 34.1% Transport 27.4% 18.2% Poverty reduction 21.9% 21.6% Global/regional integration 1.4% 0.0% Gender equity 4.1% 8.0% Crime and violence 0.0% 2.3% Rural and agricultural development* 60.3% 44.3% Domestic private sector development 4.1% 4.5% Foreign direct investment 0.0% 1.1% Water and sanitation 1.4% 0.0% Energy 0.0% 0.0% Social cohesion 0.0% 0.0% Job creation/employment 4.1% 3.4% Financial markets 1.4% 2.3% Urban development 0.0% 0.0% Environmental sustainability/ Climate change* 2.7% 12.5% Equality of opportunity* 4.1% 15.9% Regional conflict and tensions 0.0% 1.1% Health* 35.6% 21.6% Education 43.8% 36.4% Food security and nutrition 4.1% 3.4% Sustainable/adequate management of petroleum resources 4.1% 4.5% Trade and exports 4.1% 5.7% Economic growth 17.8% 15.9% Law and justice 1.4% 2.3% Local governance and institutions 2.7% 2.3% Regulatory framework 1.4% 2.3% Communicable/non-communicable diseases 0.0% 0.0% Natural resource management 0.0% 1.1% Information and communications technology 0.0% 0.0% Anti corruption* 0.0% 10.2% Disaster management 0.0% 0.0% *Significantly different between collaborators and non-collaborators 121 The World Bank Group Timor-Leste Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Timor-Leste? Greatest Value Percentage of Respondents Collaborator Non-collaborator Convening/Facilitating/Donor coordination 8.5% 8.1% Data and statistics 15.5% 7.0% Policy advice, studies, analyses 9.9% 9.3% Financial resources* 4.2% 14.0% Capacity development 19.7% 16.3% Technical assistance 14.1% 8.1% Mobilizing third party financial resources* 2.8% 11.6% Linkage to non-Bank expertise 7.0% 5.8% Strategy formulation 18.3% 18.6% Other 0.0% 1.2% *Significantly different between collaborators and non-collaborators nd 2 Greatest Value Percentage of Respondents Collaborator Non-collaborator Convening/Facilitating/Donor coordination 7.0% 8.2% Data and statistics 8.5% 3.5% Policy advice, studies, analyses 9.9% 10.6% Financial resources 8.5% 5.9% Capacity development* 9.9% 25.9% Technical assistance 9.9% 5.9% Mobilizing third party financial resources 8.5% 9.4% Linkage to non-Bank expertise 11.3% 20.0% Strategy formulation* 26.8% 9.4% Other 0.0% 1.2% *Significantly different between collaborators and non-collaborators How effectively do the World Bank Group’s activities below support Timor-Leste’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IDA, or IFC) in your country? Yes No N Mean SD N Mean SD Convening/Facilitating/Donor coordination 64 7.14 2.09 62 6.84 1.89 Data and statistics 68 7.15 1.89 65 7.23 1.66 Policy advice, studies, analyses 66 7.09 1.94 67 7.15 1.93 Financial resources 62 7.42 1.85 66 7.12 1.86 Technical assistance 63 7.25 1.81 62 7.13 1.81 Mobilizing third party financial resources 54 7.06 2.05 59 6.86 2.26 Linkage to non-Bank expertise 61 7.33 2.01 57 6.98 1.94 Strategy formulation 63 7.00 2.12 62 6.90 2.15 The World Bank Group can provide capacity building support in a number of ways in Timor-Leste. To what degree would Timor-Leste benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IDA, or IFC) in your country? Yes No N Mean SD N Mean SD Groups outside of government to help them more effectively 64 7.34 2.09 65 6.48 2.21 engage and participate in development efforts* The public sector, related to implementation of specific 66 7.70 1.86 72 6.75 2.09 development projects on the ground* The public sector, related to changing institutions* 60 7.47 2.00 67 6.67 2.21 The private sector, related to institutional and policy change* 60 7.42 2.29 65 6.57 2.29 *Significantly different between collaborators and non-collaborators 122 The World Bank Group Timor-Leste Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Timor-Leste? (1-Not effective at all, 10-Very effective) Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, or IFC) in your country? Yes No N Mean SD N Mean SD Project im plem entation (or other organizational 48 7.02 2.01 48 6.42 1.88 s trengthening) Citizen engagem ent (incorporating citizens ' voices into 43 6.91 2.31 46 6.22 2.38 developm ent) Policy des ign (for clarity and better incentives to achieve 50 7.00 2.08 46 6.46 2.12 developm ent goals ) When thinking about how to improve capacity building in Timor-Leste to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, or IFC) in your country? Yes No N Mean SD N Mean SD Project im plem entation (or other organizational s trengthening) 60 7.93 1.82 63 7.38 2.17 Citizen engagem ent (incorporating citizens ' voices into 57 7.44 2.01 60 7.43 2.20 developm ent) Policy des ign (for clarity and better incentives to achieve 60 8.10 1.93 62 7.77 1.89 developm ent goals ) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Timor -Leste? (Choose no more than TWO) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Staff too inaccessible 15.5% 10.3% Not exploring alternative policy options 14.1% 10.3% Not adequately sensitive to political/social realities in Timor-Leste 19.7% 12.6% Not enough public disclosure of its work 32.4% 36.8% Arrogant in its approach 0.0% 3.4% Not aligned with country priorities 5.6% 2.3% The credibility of its knowledge/data 0.0% 2.3% World Bank Group’s processes too complex* 16.9% 6.9% Not willing to honestly criticize policies and reform efforts in the country 8.5% 6.9% Too influenced by developed countries 12.7% 20.7% Imposing technocratic solutions without regard to political realities 4.2% 5.7% World Bank Group’s processes too slow 8.5% 4.6% Too bureaucratic in its operational policies and procedures 4.2% 1.1% Not aligned with other donors’ work 2.8% 5.7% Not collaborating enough with Civil Society Organizations 8.5% 11.5% Its advice and strategies do not lend themselves to practical problem solving* 1.4% 11.5% Not focused enough on issues that are unique to post-conflict countries 5.6% 6.9% Inadequate number of World Bank Group staff members located in the country 11.3% 8.0% Other 4.2% 1.1% Don’t know 11.3% 13.8% *Significantly different between collaborators and non-collaborators Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Timor -Leste? (Choose no more than TWO) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Capacity development 63.0% 58.6% Knowledge products/services 24.7% 25.3% Investment lending 24.7% 24.1% Technical assistance 31.5% 23.0% Trust Fund management 13.7% 12.6% Co-financing arrangements 23.3% 25.3% Other 1.4% 3.4% Don’t know 5.5% 9.2% 123 The World Bank Group Timor-Leste Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the WBG collaborate with more to ensure better development results there? (Choose no more than TWO) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Academia/think tanks/research institutes 37.8% 33.3% Development partner community 28.4% 26.4% Media 14.9% 11.5% Community Based Organizations (CBOs)/NGOs* 16.2% 31.0% Local Government (districts, sub-districts, sucos) 35.1% 36.8% Private sector 28.4% 17.2% Parliament 2.7% 3.4% Beneficiaries 6.8% 4.6% Foundations 5.4% 1.1% Faith based organizations 0.0% 0.0% Emerging donors 2.7% 2.3% UN agencies 8.1% 3.4% Regional organizations 12.2% 6.9% Other 0.0% 1.1% Don’t know* 0.0% 8.0% *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the World Bank Group’s work in Timor -Leste? (1-Strongly disagree, 10-Strongly agree) Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, or IFC) in your country? Yes No N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 71 7.65 1.77 71 6.90 2.15 developm ent in Tim or-Les te* The World Bank Group’s work is aligned with what I cons ider the 70 7.69 1.89 73 6.90 2.07 developm ent priorities for Tim or-Les te* The World Bank Group s upports program s and s trategies that are 66 7.55 1.75 70 6.83 2.08 realis tic for Tim or-Les te* The World Bank Group treats clients and s takeholders in Tim or- 63 7.75 1.90 65 6.65 2.09 Les te with res pect* *Significantly different between collaborators and non-collaborators To what extent is the World Bank Group an effective development partner in Timor-Leste in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, or IFC) in your country? Yes No N Mean SD N Mean SD Res pons ivenes s to needs and dem ands 42 7.60 1.94 37 7.05 2.12 Flexibility (in term s of the ins titution’s products and s ervices ) 23 6.65 1.47 23 6.61 2.35 Flexibility (in term s of changing country circum s tances ) 19 7.32 1.73 24 7.04 2.29 Being inclus ive 20 7.10 2.05 22 6.73 2.39 Opennes s 19 7.26 2.10 31 7.35 1.91 Collaboration with civil s ociety 26 7.69 1.72 33 7.27 2.32 Straightforwardnes s and hones ty 18 7.56 1.89 22 7.68 1.86 Collaboration with the UN 17 7.82 1.85 23 7.78 1.76 Eas e of acces s to the people at the World Bank Group who are 21 7.90 1.64 25 6.56 2.57 m aking decis ions im portant to m y work* Collaboration with other donors and developm ent partners 28 8.36 1.64 31 7.68 1.76 Collaboration with the Governm ent 39 8.03 1.77 39 7.79 1.73 Staff acces s ibility 18 7.28 2.24 19 7.26 2.28 Collaboration with the private s ector 17 7.06 1.95 19 6.63 2.48 The s peed in which it gets things accom plis hed on the ground 19 7.11 1.82 21 6.62 2.31 Being a long-term partner 24 7.75 1.98 29 7.41 1.97 *Significantly different between collaborators and non-collaborators To be more effective development partner in Timor-Leste, do you believe that the WBG should have? (Select only ONE response) Percentage of Respondents Collaborator Non-collaborator More local presence 50.0% 53.4% The current level of local presence is adequate 21.6% 15.9% Less local presence 16.2% 13.6% Don't know 12.2% 17.0% 124 The World Bank Group Timor-Leste Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the WBG in your country?* (Select only ONE response) Percentage of Respondents Collaborator Non-collaborator More effective collaboration 20.3% 5.7% The same level of effective collaboration 33.8% 23.9% Less effective collaboration 17.6% 25.0% Don't know 28.4% 45.5% *Significantly different between collaborators and non-collaborators When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than THREE) Percentage of Respondents (Responses combined) Collaborator Non-collaborator The World Bank Group does not do adequate follow through/follow-up 31.1% 46.0% There is not an adequate level of citizen/civil society participation 40.5% 55.2% The World Bank Group is not sensitive enough to political/social realities on the ground 43.2% 46.0% Lack of/inadequate levels of capacity in Government 31.1% 24.1% Poor donor coordination 23.0% 13.8% The World Bank Group works too slowly 20.3% 17.2% The Government works inefficiently 14.9% 14.9% Political pressures and obstacles 25.7% 13.8% Reforms are not well thought out in light of country challenges 23.0% 25.3% Ongoing conflict and instability 5.4% 3.4% Inadequate funding 14.9% 13.8% Other 2.7% 2.3% C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Timor-Leste? (1-Not important at all, 10-Very important) Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, or IFC) in your country? Yes No N Mean SD N Mean SD Gender equity 71 7.69 2.16 78 7.00 2.40 Trade and exports 69 7.80 2.37 75 7.53 1.95 Food s ecurity and nutrition 69 8.41 1.67 79 7.84 2.02 Crim e and violence 67 6.94 2.82 79 6.52 2.49 Regional conflict and tens ions 68 6.81 2.77 79 6.32 2.43 Law and jus tice 69 7.81 2.42 80 7.06 2.23 Urban developm ent* 70 8.11 1.83 82 7.26 2.16 Environm ental s us tainability/ Clim ate change 71 8.01 1.71 80 7.65 1.95 Regulatory fram ework* 68 7.66 2.22 78 6.83 2.11 Com m unicable/non-com m unicable dis eas es * 65 7.74 2.39 79 6.72 2.34 Poverty reduction* 71 9.03 1.31 81 8.27 1.99 Anti corruption 69 8.41 1.96 81 8.30 2.05 Dom es tic private s ector developm ent* 68 8.63 1.71 79 7.99 1.85 Foreign direct inves tm ent 66 8.06 2.11 76 7.53 2.16 Local governance and ins titutions * 67 8.46 1.73 80 7.59 1.97 Water and s anitation* 70 8.53 2.01 81 7.64 2.28 Inform ation and com m unications technology* 67 8.19 1.88 81 7.48 2.16 Econom ic growth* 71 9.18 1.10 80 8.25 1.76 Equality of opportunity* 70 8.27 1.86 81 7.65 1.91 Dis as ter m anagem ent 69 7.84 2.05 79 7.41 2.14 Public s ector governance/ reform * 63 8.41 1.74 79 7.61 1.98 Job creation/em ploym ent* 68 8.84 1.47 80 7.99 1.97 Social cohes ion 60 7.45 2.26 80 6.90 2.13 Financial m arkets * 62 8.26 1.82 80 7.38 2.10 Energy 63 7.65 2.09 79 7.33 2.10 Health* 66 8.70 1.77 80 7.71 2.27 Rural and agricultural developm ent* 68 8.93 1.41 81 8.17 2.13 Global/regional integration 66 7.70 2.08 78 7.14 1.81 Trans port* 69 8.81 1.48 82 7.87 1.87 Natural res ource m anagem ent 65 8.09 1.79 81 7.52 2.08 Security/s tabilization/recons truction 63 7.44 2.61 78 6.90 2.14 Social protection 61 7.26 2.46 80 6.83 2.12 Sus tainable/adequate m anagem ent of petroleum res ources 63 8.19 1.84 81 7.58 1.97 Education* 66 9.06 1.41 82 8.30 2.07 *Significantly different between collaborators and non-collaborators 125 The World Bank Group Timor-Leste Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Timor-Leste? (1-Not effective at all, 10-Very effective) Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, or IFC) in your country? Yes No N Mean SD N Mean SD Anti corruption 45 6.22 2.46 42 6.02 2.66 Inform ation and com m unications technology 46 7.24 2.33 37 7.30 2.22 Trans port 51 7.43 1.78 54 7.15 2.01 Law and jus tice 43 7.19 1.67 44 6.80 2.10 Regulatory fram ework* 48 7.23 1.65 46 6.33 2.00 Poverty reduction 61 7.25 2.04 57 6.81 2.09 Gender equity 51 7.08 1.86 49 7.14 1.84 Dom es tic private s ector developm ent* 56 7.27 1.66 51 6.53 2.03 Foreign direct inves tm ent 47 6.72 2.04 46 6.59 1.98 Trade and exports 49 6.80 1.63 45 6.56 2.19 Econom ic growth 59 7.22 1.93 54 7.07 2.04 Energy 47 6.57 2.29 44 6.43 2.24 Public s ector governance/ reform * 51 7.39 1.81 56 6.57 2.04 Job creation/em ploym ent 53 6.32 2.16 53 6.28 2.21 Social cohes ion 43 6.09 2.21 44 6.45 2.04 Financial m arkets 48 6.58 2.17 49 6.49 2.18 Equality of opportunity 46 6.91 1.76 46 6.61 2.08 Health 56 7.36 1.91 53 6.98 2.10 Rural and agricultural developm ent 56 7.21 1.63 57 7.05 2.18 Global/regional integration 46 6.74 1.98 48 6.85 2.15 Food s ecurity and nutrition 49 7.10 1.96 53 6.75 2.17 Education* 58 7.74 1.86 57 6.81 2.37 Social protection 48 6.96 2.07 51 6.92 2.17 Sus tainable/adequate m anagem ent of petroleum res ources 47 6.91 2.01 46 6.50 2.13 Natural res ource m anagem ent 43 6.91 1.97 44 6.23 2.24 *Significantly different between collaborators and non-collaborators Where are the WBG’s decisions made primarily that support the program in Timor-Leste? (Select only ONE response) Percentage of Respondents Collaborator Non-collaborator At the Headquarters (in Washington D.C.) 33.8% 29.6% In the country 16.9% 16.0% Don't know 49.3% 54.3% Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, or IFC) in your country? Yes No N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 64 6.58 1.73 59 5.51 1.99 developm ent res ults in Tim or-Les te?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, or IFC) in your country? Yes No N Mean SD N Mean SD To what extent does the World Bank Group help to 65 6.60 1.86 56 5.84 2.16 build/s trengthen exis ting country s ys tem s in Tim or-Les te?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators To what extent do you agree with the following statements about the WBG?(1-Strongly disagree, 10-Strongly agree) Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, or IFC) in your country? Yes No N Mean SD N Mean SD The World Bank Group’s financial ins trum ents m eet the needs of 58 7.09 2.03 58 6.81 2.24 Tim or-Les te The World Bank Group m eets Tim or-Les te’s needs for knowledge 64 7.64 1.68 62 7.27 1.65 s ervices Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, or IFC) in your country? Yes No N Mean SD N Mean SD To what extent do you believe the World Bank Group m eas ures 56 6.50 1.81 45 5.96 1.89 and corrects its work in real tim e in Tim or-Les te? (1-To no degree at all, 10-To a very significant degree) 126 The World Bank Group Timor-Leste Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities In Timor-Leste, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, or IFC) in your country? Yes No N Mean SD N Mean SD Are tim ely 61 6.92 1.69 52 6.23 2.36 Include appropriate level of s takeholder involvem ent during 61 6.98 1.72 56 6.48 2.03 preparation Are relevant to Tim or-Les te's developm ent priorities 63 7.25 1.56 61 6.64 2.15 Lead to practical s olutions 55 6.82 1.62 55 6.16 2.11 Are acces s ible* 61 6.93 1.68 56 6.20 2.20 Are s ource of relevant inform ation on global good practices * 62 7.52 1.63 58 6.79 2.21 Enhance your knowledge and/or s kills * 63 7.41 1.63 56 6.41 2.19 Are adequately dis s em inated 60 6.92 1.84 55 6.38 2.23 Are trans lated enough into local language 59 6.98 1.95 58 6.36 2.21 Are adaptable to Tim or-Les te’s s pecific developm ent challenges 63 7.35 1.56 60 6.50 2.19 and country circum s tances * *Significantly different between collaborators and non-collaborators Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, or IFC) in your country? Yes No N Mean SD N Mean SD Overall, how s ignificant a contribution do you believe the World Bank Group’s knowledge work and activities m ake to 69 8.45 1.63 67 7.60 2.14 developm ent res ults in your country?* Overall, how would you rate the technical quality of the World Bank 66 7.39 1.91 59 6.66 1.80 Group's knowledge work and activities ?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between collaborators and non-collaborators E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, or IFC) in your country? Yes No N Mean SD N Mean SD The World Bank Group dis burs es funds prom ptly 51 6.67 2.59 49 5.88 1.96 The World Bank Group effectively m onitors and evaluates the 61 7.75 1.69 59 7.00 2.32 projects and program s it s upports * The World Bank Group’s approvals and reviews are done in a 56 7.21 1.80 54 6.72 2.16 tim ely fas hion The World Bank Group’s “Safeguard Policy� requirem ents are 59 7.10 1.91 57 6.86 2.00 reas onable The World Bank Group’s conditions on its lending are reas onable 56 6.30 2.49 55 6.20 2.08 The World Bank Group takes decis ions quickly in Tim or-Les te 63 6.67 2.30 55 6.24 2.27 Working with the World Bank Group increas es Tim or-Les te’s 66 7.55 1.77 62 6.90 2.29 ins titutional capacity The World Bank Group ens ures cons is tency and continuity 61 6.92 1.87 59 6.42 2.39 through s taff changes Where country s ys tem s are adequate, the World Bank Group 61 7.39 1.84 54 6.87 2.22 m akes appropriate us e of them The World Bank Group provides effective im plem entation s upport 61 7.30 1.82 60 6.83 2.20 *Significantly different between collaborators and non-collaborators Which of the following best describes the way the World Bank Group operates in Timor-Leste?* (Select only ONE response) Percentage of Respondents Collaborator Non-collaborator The World Bank Group takes too much risk in Timor Leste 6.8% 3.7% The World Bank Group does not take enough risk in Timor Leste 29.7% 13.6% The World Bank Group’s approach to risk is appropriate 28.4% 19.8% Don't know 27.0% 38.3% Prefer not to answer 8.1% 24.7% *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IDA, or IFC) in your country? Yes No N Mean SD N Mean SD To what extent do you believe the World Bank Group is adequately 52 5.65 2.09 50 5.44 2.44 staffed in Timor-Leste? (1-To no degree at all, 10-To a very significant degree) 127 The World Bank Group Timor-Leste Country Opinion Survey 2014 F. Recent Trends and the Future Role of the World Bank Group in Timor-Leste Which of the following SHOULD the WBG do to make itself of greater value in Timor-Leste? (Choose no more than TWO) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Provide more adequate data/knowledge/statistics/figures on Timor-Leste’s economy 41.1% 41.4% Collaborate more effectively with Government clients 37.0% 31.0% Offer more innovative financial products 4.1% 5.7% Improve the competitiveness of its financing compared to markets 16.4% 18.4% Reach out more to groups outside of Government 6.8% 16.1% Improve the quality of its experts as related to Timor-Leste’s specific challenges 16.4% 6.9% Offer more innovative knowledge services 2.7% 9.2% Ensure greater selectivity in its work* 8.2% 1.1% Increase the level of capacity development in the country 30.1% 35.6% Reduce the complexity of obtaining World Bank Group financing 9.6% 12.6% Increase availability of Fee-Based services 12.3% 14.9% Work faster 0.0% 0.0% Increase the level of World Bank Group staffing in Timor-Leste’s office 2.7% 2.3% Other 0.0% 1.1% *Significantly different between collaborators and non-collaborators When considering the combination of services that the WBG offers in Timor-Leste, and taking into account its limited level of resources, which ONE of the following do you believe the WBG should offer more of in Timor-Leste? Percentage of Respondents Collaborator Non-collaborator Financial services 37.1% 24.4% Knowledge products 27.1% 23.3% Convening services 4.3% 4.7% None of the above 1.4% 4.7% The combination is appropriate for Timor-Leste 18.6% 29.1% Don't know 11.4% 14.0% Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Timor-Leste? (Choose no more than THREE) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Social safety nets 29.2% 27.6% Public financial management 62.5% 58.6% Access to justice systems 27.8% 24.1% Conflict resolution mechanisms* 9.7% 23.0% Access to basic services 31.9% 19.5% Capacity of state institutions 50.0% 43.7% Jobs 20.8% 26.4% Improving livelihoods 19.4% 28.7% Social cohesion 20.8% 21.8% Stimulating dialogue to promote peace and stability 13.9% 17.2% *Significantly different between collaborators and non-collaborators Which THREE areas below would benefit most from other donors in Timor-Leste? (Choose no more than THREE) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Social safety nets 29.6% 33.0% Public financial management 33.8% 29.5% Access to justice systems 31.0% 37.5% Conflict resolution mechanisms 21.1% 21.6% Access to basic services 25.4% 36.4% Capacity of state institutions 33.8% 25.0% Jobs 31.0% 22.7% Improving livelihoods 25.4% 30.7% Social cohesion 18.3% 19.3% Stimulating dialogue to promote peace and stability 36.6% 30.7% 128 The World Bank Group Timor-Leste Country Opinion Survey 2014 F. Recent Trends and the Future Role of the World Bank Group in Timor-Leste (continued) What should the World Bank Group do to improve collaboration with the UN in the field? (Choose no more than THREE) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Share more information about the World Bank Group’s activities, products, and 67.1% 69.3% knowledge. Collaborate on analysis, assessments and planning, including on rapid assessments on 63.0% 63.6% emerging crisis and changing circumstances when both institutions are engaged? Develop joint or complementary projects with the UN, leveraging each organization’s 43.8% 48.9% comparative advantages. Develop guidelines, framework and tools to facilitate operational cooperation and cross- 45.2% 47.7% financing Organize more joint meetings and missions with the UN 24.7% 23.9% Involve UN experts to a greater degree in World Bank Group activities 24.7% 17.0% Other* 0.0% 9.1% *Significantly different between collaborators and non-collaborators G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Timor-Leste? (Choose no more than TWO) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Local newspapers 58.6% 49.4% International newspapers 5.7% 3.5% Local radio 17.1% 20.0% International radio 0.0% 0.0% Local television 52.9% 43.5% International television 4.3% 3.5% Periodicals 7.1% 1.2% Internet 30.0% 42.4% Social media 7.1% 5.9% Blogs 7.1% 5.9% Mobile phones 0.0% 3.5% Instant messaging 0.0% 1.2% Other 4.3% 9.4% How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Blogs 4.1% 3.5% Direct contact with World Bank Group 30.1% 23.5% e-Newsletters 38.4% 44.7% Instant messaging 9.6% 7.1% World Bank Group’s seminars/workshops/conferences 45.2% 36.5% World Bank Group’s publications and other written materials 23.3% 29.4% Mobile phones 4.1% 7.1% Social media (e.g., Facebook, Twitter, Youtube, Flickr) 13.7% 15.3% World Bank Group’s website 11.0% 10.6% Other 6.8% 9.4% Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Percentage of Respondents Collaborator Non-collaborator Yes 37.5% 31.8% No 62.5% 68.2% Have you requested information from the World Bank Group on its activities in the past year?* Percentage of Respondents Collaborator Non-collaborator Yes 31.9% 15.1% No 68.1% 84.9% *Significantly different between collaborators and non-collaborators 129 The World Bank Group Timor-Leste Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Were you able to obtain this information? Percentage of Respondents Collaborator Non-collaborator Yes 87.0% 78.6% No 13.0% 21.4% Do you have access to the Internet? Percentage of Respondents Collaborator Non-collaborator Yes 85.9% 77.9% No 14.1% 22.1% Do you use/have used the World Bank Group website? Percentage of Respondents Collaborator Non-collaborator Yes 56.9% 46.6% No 43.1% 53.4% Which do you primarily use? Percentage of Respondents Collaborator Non-collaborator The World Bank Group’s country website 70.2% 61.8% The World Bank Group’s main website 29.8% 38.2% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IDA, or IFC) in your country? Yes No N Mean SD N Mean SD I use/consult World Bank Group’s data more often than I did a few 59 5.68 2.44 59 5.80 2.23 years ago I find the World Bank Group’s websites easy to navigate 58 6.45 2.43 59 6.37 1.87 I find the information on the World Bank Group’s websites useful 57 7.00 2.23 62 6.34 2.21 The World Bank Group’s social media channels are valuable 47 6.83 1.98 48 6.25 2.14 sources of information about the institution When I need information from the World Bank Group I know how 61 7.05 2.18 57 6.26 2.23 to find it The World Bank Group is responsive to my information requests 55 7.20 2.04 47 5.83 2.10 and inquiries* *Significantly different between collaborators and non-collaborators H. Background Information Which of the following agencies of the World Bank Group do you primarily engage with in Timor-Leste?* (Select only ONE response) Percentage of Respondents Collaborator Non-collaborator The World Bank (IDA) 67.6% 39.4% The International Finance Corporation (IFC) 26.8% 14.1% Other 5.6% 46.5% *Significantly different between collaborators and non-collaborators Do you projects involve both the World Bank and IFC?* Percentage of Respondents Collaborator Non-collaborator Yes 58.1% 6.9% No 41.9% 93.1% *Significantly different between collaborators and non-collaborators If yes, what was your view on the two institutions working together in Timor-Leste? (Select only ONE response) Percentage of Respondents Collaborator Non-collaborator Working well together 23.3% 28.6% Collaborating but needs improvement 67.4% 71.4% Don't know 9.3% 0.0% 130 The World Bank Group Timor-Leste Country Opinion Survey 2014 Appendix E: Responses to All Questions by Year1 *All data presented in this appendix are weighted. As a result, means of the FY14 data and the total number of respondents each year will be slightly different from those in other appendices. FY ’06 Number of comparable respondents = 180  FY ’14 Number of comparable respondents = 146 By weighting, FY06 and FY14 have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY2014 FY2006 Office of the President/Prime Minister 10.0% 10.0% Government institutions 20.0% 20.0% Local government 10.0% 10.0% Bilateral/multilateral agencies 10.0% 10.0% Civil society 20.0% 20.0% Private sector 10.0% 10.0% Academia 10.0% 10.0% Media 10.0% 10.0% B. Overall Attitudes toward the World Bank Group year FY 2006 FY 2014 N Mean SD N Mean SD How familiar are you with the work of the World 177 6.60 2.83 144 5.72 2.72 Bank Group in Timor-Leste?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between FY14 and FY06 country surveys year FY 2006 FY 2014 N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in Timor- 147 7.49 2.57 124 6.30 2.45 Leste.* (1-Not effective at all, 10-Very effective) *Significantly different between FY14 and FY06 country surveys (NOTE: the ratings for the WBG’s effectiveness are significantly correlated with the stakeholders’ familiarity with the WBG. r=.49, p<.01) To what extent do you agree with the following statements about the World Bank Group’s work in Timor-Leste? (1-Strongly disagree, 10-Strongly agree) year FY 2006 FY 2014 N Mean SD N Mean SD Overall the World Bank Group currently plays a 151 7.38 2.81 128 7.19 1.98 relevant role in development in Timor-Leste The World Bank Group’s work is aligned with what I consider the development priorities for 140 6.91 2.73 128 7.10 1.97 Timor-Leste The World Bank Group supports programs and 139 6.90 2.78 123 7.09 1.99 strategies that are realistic for Timor-Leste The World Bank Group treats clients and 130 7.32 2.44 117 7.02 2.09 stakeholders in Timor-Leste with respect 1 Only those questions that were asked in the FY ’06 and FY ’14 country surveys, with similar response scales/options, are presented. 131 The World Bank Group Timor-Leste Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Timor-Leste in terms of each of the following? (1- To no degree at all, 10-To a very significant degree) year FY 2006 FY 2014 N Mean SD N Mean SD Flexibility (in terms of changing country 107 6.85 2.66 43 6.75 2.02 circumstances) Straightforwardness and honesty 145 7.21 2.77 38 7.36 1.64 Collaboration with the Government 114 8.24 2.21 71 7.89 1.65 Staff accessibility 135 7.31 2.50 37 7.09 2.08 C. World Bank Group’s Effectiveness and Results How effective do you believe the World Bank Group is in terms of the work it does in the following areas of development in Timor-Leste? (1-Not effective at all, 10-Very effective) year FY 2006 FY 2014 N Mean SD N Mean SD Law and jus tice 133 7.32 2.50 75 6.89 1.98 Regulatory fram ework 131 7.19 2.48 82 6.66 1.88 Poverty reduction 144 7.07 2.87 100 7.00 2.07 Dom es tic private s ector developm ent 139 7.04 2.65 91 6.78 1.96 Econom ic growth 141 7.31 2.50 97 7.07 2.06 Public s ector governance/ reform 143 7.51 2.37 91 6.96 1.99 Health* 137 7.79 2.64 92 7.10 1.98 Education 139 7.71 2.53 101 7.26 2.14 Anti corruption* 140 7.21 3.00 76 6.07 2.52 Trans port 133 7.11 2.55 90 7.17 1.88 Gender equity 135 6.88 2.44 85 7.04 1.84 Energy 135 7.01 2.95 79 6.36 2.34 Rural and agricultural developm ent 142 7.70 2.61 96 7.11 1.88 Social protection 132 6.83 2.70 85 6.85 2.21 Natural res ource m anagem ent* 134 7.50 2.51 79 6.46 2.18 *Significantly different between FY14 and FY06 country surveys D. The World Bank Group’s Knowledge Work and Activities In Timor-Leste, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) year FY 2006 FY 2014 N Mean SD N Mean SD Are source of relevant information on global 143 7.44 2.77 110 6.99 1.93 good practices Are adaptable to Timor-Leste’s specific development challenges and country 146 7.36 2.78 115 6.81 1.96 circumstances 132 The World Bank Group Timor-Leste Country Opinion Survey 2014 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) year FY 2006 FY 2014 N Mean SD N Mean SD The World Bank Group dis burs es funds 96 6.60 2.68 88 6.30 2.30 prom ptly The World Bank Group effectively m onitors and evaluates the projects and program s it 120 7.86 2.53 110 7.41 2.02 s upports Working with the World Bank Group increas es 112 8.24 2.22 119 7.18 2.02 Tim or-Les te’s ins titutional capacity* *Significantly different between FY14 and FY06 country surveys G. Communication and Information Sharing (continued) Do you use/have used the World Bank Group website?* Percentage of Respondents FY2014 FY2006 Yes 52.4% 24.4% No 47.6% 75.6% *Significantly different between FY14 and FY06 country surveys Which do you primarily use?* Percentage of Respondents FY2014 FY2006 The World Bank Group’s country website 63.3% 40.0% The World Bank Group’s main website 36.7% 60% *Significantly different between FY14 and FY06 country surveys 133 The World Bank Group Timor-Leste Country Opinion Survey 2014 Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Overall, pleas e rate your im pres s ion of the World 6.03 6.56 6.57 5.81 6.17 6.49 6.27 6.30 6.44 6.02 6.12 6.89 Bank Group’s effectivenes s in Tim or-Les te. To what extent do you believe the World Bank Group’s s taff is well prepared to help Tim or-Les te 5.79 6.50 6.38 5.67 6.14 6.08 5.95 6.50 6.11 6.14 5.93 6.79 s olve its m os t com plicated developm ent challenges ? Overall the World Bank Group currently plays a 6.90 7.65 7.50 6.85 7.40 7.00 7.29 7.20 7.08 7.54 7.21 7.46 relevant role in developm ent in Tim or-Les te The World Bank Group’s work is aligned with what I 6.90 7.69 7.41 6.96 7.42 6.94 7.30 7.11 7.02 7.60 7.22 7.33 cons ider the developm ent priorities for Tim or-Les te Res pons ivenes s to needs and dem ands 7.05 7.60 7.58 6.85 7.53 6.92 7.36 7.21 7.12 7.59 7.15 8.00 Flexibility (in term s of the ins titution’s products and 6.61 6.65 6.91 5.62 6.68 6.41 6.58 6.50 6.48 6.67 6.24 7.70 s ervices ) Flexibility (in term s of changing country 7.04 7.32 7.39 6.27 7.33 6.76 7.19 6.92 7.18 7.00 6.74 8.00 circum s tances ) Being inclus ive 6.73 7.10 7.04 6.53 7.09 6.60 7.16 6.00 6.48 7.50 6.58 7.80 Opennes s 7.35 7.26 7.71 6.38 7.32 7.26 7.46 6.75 7.32 7.25 6.95 8.55 Collaboration with civil s ociety 7.27 7.69 7.76 6.74 7.22 7.75 7.85 6.67 7.49 7.32 7.14 8.18 Straightforwardnes s and hones ty 7.68 7.56 7.77 7.20 7.73 7.37 7.74 6.71 7.74 7.21 7.24 8.33 Collaboration with the UN 7.78 7.82 8.07 7.09 7.76 7.84 7.97 7.36 7.96 7.56 7.72 8.00 Eas e of acces s to the people at the World Bank Group who are m aking decis ions im portant to m y 6.56 7.90 7.84 5.73 7.21 7.11 7.52 6.50 6.63 7.90 6.92 8.00 work Collaboration with other donors and developm ent 7.68 8.36 8.10 7.69 7.91 8.08 8.38 7.11 7.71 8.39 8.05 7.80 partners Collaboration with the Governm ent 7.79 8.03 8.08 7.65 7.91 8.00 8.28 7.14 7.98 7.91 7.86 8.22 Staff acces s ibility 7.26 7.28 7.50 6.70 7.30 7.28 7.82 5.80 7.05 7.63 7.00 8.10 Collaboration with the private s ector 6.63 7.06 7.13 6.31 6.58 7.12 7.19 5.78 6.91 6.69 6.46 7.80 The s peed in which it gets things accom plis hed on 6.62 7.11 7.00 6.38 6.76 6.88 7.26 5.93 6.92 6.60 6.33 8.09 the ground Being a long-term partner 7.41 7.75 7.76 7.12 7.41 7.77 8.00 6.59 7.53 7.60 7.39 8.08 To what extent does the World Bank Group’s work help to achieve developm ent res ults in Tim or- 5.51 6.58 6.29 5.70 6.19 5.84 6.03 6.14 5.79 6.51 6.02 6.26 Les te? To what extent does the World Bank Group help to build/s trengthen exis ting country s ys tem s in Tim or- 5.84 6.60 6.57 5.62 6.29 6.07 6.10 6.45 5.97 6.60 6.15 6.50 Les te? The World Bank Group’s financial ins trum ents 6.81 7.09 7.08 6.72 7.20 6.58 7.13 6.58 6.92 7.02 6.83 7.36 m eet the needs of Tim or-Les te The World Bank Group m eets Tim or-Les te’s needs 7.27 7.64 7.52 7.29 7.57 7.24 7.51 7.29 7.37 7.55 7.35 7.72 for knowledge s ervices The World Bank Group's knowledge work and activities are adaptable to Tim or-Les te’s s pecific 6.50 7.35 7.06 6.64 7.05 6.67 6.99 6.76 6.73 7.22 6.93 6.83 developm ent challenges and country circum s tances Overall, how s ignificant a contribution do you believe the World Bank Group’s knowledge work 7.60 8.45 8.36 7.39 8.15 7.76 8.08 7.83 7.89 8.20 7.81 8.72 and activities m ake to developm ent res ults in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 6.66 7.39 7.19 6.74 7.19 6.74 6.99 7.11 6.81 7.38 7.11 6.69 activities ? The World Bank Group takes decis ions quickly in 6.24 6.67 6.55 6.31 6.66 6.16 6.63 6.15 6.35 6.64 6.49 6.36 Tim or-Les te Where country s ys tem s are adequate, the World 6.87 7.39 7.24 6.96 7.53 6.44 7.18 7.00 6.94 7.43 7.10 7.27 Bank Group m akes appropriate us e of them Yellow highlight indicates significant difference between Yes and No mean. 134 The World Bank Group Timor-Leste Country Opinion Survey 2014 Appendix G: Indicator Questions by Stakeholder Groups Which of the following bes t des cribes your current pos ition? Office of the Em ployee of Minis try/ Bilateral/ Private Sector/ Pres ident/ Prim e PMU/ Cons ultant on Local Multilateral Financial Sector/ Minis ter/ Minis ter WBG Projects governm ent Agency Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, pleas e rate your im pres s ion of the World 17 6.41 2.67 20 6.65 2.76 10 6.20 2.62 12 6.25 1.86 11 5.45 3.01 36 6.11 2.19 14 6.50 2.98 14 6.36 2.71 Bank Group’s effectivenes s in Tim or-Les te. To what extent do you believe the World Bank Group’s s taff is well prepared to help Tim or-Les te s olve its 16 4.75 2.98 20 6.45 3.20 10 5.90 2.96 13 6.69 1.49 8 6.00 2.07 36 5.64 2.31 13 7.62 2.36 15 6.47 3.02 m os t com plicated developm ent challenges ? Overall the World Bank Group currently plays a 17 6.94 2.41 24 7.92 1.91 10 6.90 2.02 14 7.79 1.53 8 6.75 1.83 36 6.81 1.97 15 7.80 2.18 16 6.94 1.95 relevant role in developm ent in Tim or-Les te The World Bank Group’s work is aligned with what I 16 5.88 2.16 22 8.05 1.81 11 7.09 1.51 15 8.00 1.13 8 6.13 2.03 37 6.81 2.08 15 8.07 2.22 17 7.47 2.27 cons ider the developm ent priorities for Tim or-Les te* Res pons ivenes s to needs and dem ands * 8 5.50 1.51 14 7.50 1.87 3 6.33 2.08 13 7.46 1.51 4 5.00 2.94 16 7.94 1.91 8 7.63 2.33 10 8.10 1.91 Flexibility (in term s of the ins titution’s products and 8 6.25 1.58 5 7.00 2.24 3 5.67 2.52 11 7.27 1.01 3 4.00 2.00 9 6.33 2.40 3 6.67 2.08 5 7.40 2.51 s ervices ) Flexibility (in term s of changing country 6 6.33 1.86 7 8.14 1.57 3 7.00 2.00 8 7.63 1.19 3 4.00 3.00 8 7.00 2.27 4 7.00 1.63 5 8.00 2.35 circum s tances ) Being inclus ive 6 6.83 2.40 4 6.75 2.75 3 6.67 2.52 12 7.08 1.16 3 4.00 2.65 7 7.43 2.44 3 6.00 3.00 4 7.75 2.63 Opennes s 6 6.33 1.51 4 6.75 3.95 5 7.00 .71 13 8.00 1.35 4 4.75 2.06 10 7.50 1.51 5 8.60 1.14 4 7.75 2.63 Collaboration with civil s ociety 4 6.25 2.63 10 6.40 1.96 4 6.75 1.50 8 8.00 1.41 4 7.00 1.83 13 7.46 2.26 8 7.75 2.38 9 8.78 1.79 Straightforwardnes s and hones ty 4 5.50 1.29 3 6.67 2.31 3 7.33 .58 12 7.58 1.08 3 8.00 1.73 7 8.29 2.21 3 6.33 3.21 5 8.80 1.79 Collaboration with the UN 7 7.71 2.36 5 8.20 1.79 4 7.50 1.73 10 7.40 1.43 1 7.00 5 8.00 1.58 4 8.25 2.36 4 8.25 2.36 Eas e of acces s to the people at the World Bank Group 3 6.67 3.06 6 8.33 1.03 4 7.25 2.22 13 7.62 1.61 4 5.25 3.30 9 6.11 2.37 3 6.33 3.21 4 8.50 1.91 who are m aking decis ions im portant to m y work Collaboration with other donors and developm ent 6 7.33 2.34 10 8.30 1.34 5 8.20 1.30 13 8.23 1.36 4 8.25 1.50 7 7.00 2.16 6 8.17 2.23 7 8.00 2.00 partners Collaboration with the Governm ent 7 7.29 1.98 12 7.67 1.87 8 8.25 1.04 12 8.25 .97 4 8.25 1.71 15 7.13 2.10 9 8.33 1.94 9 8.22 1.86 Staff acces s ibility 3 5.67 4.04 4 7.75 2.06 3 7.00 1.00 11 7.73 1.27 3 4.67 3.06 6 8.17 1.72 3 5.67 3.06 4 8.50 1.91 Collaboration with the private s ector 3 5.67 2.52 5 7.00 2.12 6 7.33 2.16 5 7.40 .55 4 5.00 3.16 5 6.80 2.77 3 6.33 2.31 5 8.00 2.12 The s peed in which it gets things accom plis hed on 3 5.00 2.00 6 8.17 1.47 4 6.75 1.50 9 7.00 1.66 4 5.75 3.40 7 6.00 2.16 3 6.67 2.08 4 8.00 2.31 the ground Being a long-term partner 6 7.50 2.07 7 8.57 1.40 5 8.00 .71 9 7.00 1.80 3 6.67 2.52 14 7.29 2.33 4 7.75 2.06 5 7.60 2.61 To what extent does the World Bank Group’s work 15 6.13 2.00 21 5.90 2.43 8 6.38 1.41 13 7.23 1.09 7 6.00 1.83 35 5.31 1.84 11 6.55 1.86 10 6.10 1.66 help to achieve developm ent res ults in Tim or-Les te? To what extent does the World Bank Group help to build/s trengthen exis ting country s ys tem s in Tim or- 15 5.93 2.09 21 6.90 1.89 9 5.78 2.33 13 7.15 1.14 8 5.25 2.31 32 5.53 1.81 11 7.18 2.09 10 5.60 2.07 Les te?* The World Bank Group’s financial ins trum ents m eet 13 6.23 1.83 19 7.26 2.13 9 7.00 2.00 9 7.22 1.48 7 5.57 1.40 29 6.62 2.24 13 8.15 2.23 14 7.29 2.49 the needs of Tim or-Les te The World Bank Group m eets Tim or-Les te’s needs 15 7.47 2.07 20 7.40 1.60 9 7.22 1.20 12 6.67 1.07 8 6.25 1.39 32 7.31 1.45 13 8.77 1.96 15 7.47 2.03 for knowledge s ervices * The World Bank Group's knowledge work and activities are adaptable to Tim or-Les te’s s pecific 15 7.40 1.92 22 7.27 1.98 8 6.88 1.81 13 6.85 1.34 8 6.25 1.28 32 6.13 1.98 13 7.92 2.47 11 6.73 2.41 developm ent challenges and country circum s tances Overall, how s ignificant a contribution do you believe the World Bank Group’s knowledge work and 16 7.94 1.84 23 7.83 1.99 10 9.10 1.29 13 7.46 1.45 10 7.90 2.51 34 7.53 2.35 14 8.64 1.78 14 8.36 1.69 activities m ake to developm ent res ults in your country? Overall, how would you rate the technical quality of the 16 7.38 1.75 21 7.71 1.71 9 7.22 1.48 13 7.15 1.41 9 5.67 2.65 31 6.55 2.17 13 7.15 1.77 11 6.73 1.95 World Bank Group's knowledge work and activities ? The World Bank Group takes decis ions quickly in 15 5.93 2.79 23 6.70 2.27 10 7.40 2.32 10 6.90 1.37 9 5.67 2.18 26 5.73 2.18 13 6.92 2.36 9 7.11 2.52 Tim or-Les te Where country s ys tem s are adequate, the World Bank 13 7.31 2.25 21 7.43 2.04 11 7.91 1.97 9 7.11 1.54 8 7.13 1.36 26 6.88 2.08 15 7.13 2.10 11 5.91 2.43 Group m akes appropriate us e of them *Significantly different between stakeholder groups 135 The World Bank Group Timor-Leste Country Opinion Survey 2014 Appendix H: Timor-Leste FY 2014 Questionnaire World Bank Group Country Survey FY14 – Timor-Leste The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Timor-Leste or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Timor-Leste, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Timor-Leste. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA , and IFC in Timor-Leste. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know�. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING TIMOR-LESTE A1. In general would you say that Timor-Leste is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 136 The World Bank Group Timor-Leste Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Timor-Leste. Please identify which of the following you consider the most important development priorities in Timor-Leste? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 18 Health assistance, veterans) 2 Transport (e.g., roads, bridges, transportation) 19 Education 3 Security/stabilization/reconstruction 20 Poverty reduction Public sector governance/ reform (i.e., government 4 effectiveness, public financial management, public 21 Food security and nutrition expenditure, fiscal system reform) 5 Global/regional integration 22 Social cohesion Sustainable/adequate management of 6 Gender equity 23 petroleum resources 7 Domestic private sector development 24 Trade and exports 8 Foreign direct investment 25 Crime and violence 9 Water and sanitation 26 Economic growth 10 Energy 27 Law and justice (e.g., judicial system) 11 Regional conflict and tensions 28 Regulatory framework Job creation/employment (e.g., youth 12 29 Communicable/non-communicable diseases employment) Rural and agricultural development (e.g., rural 13 30 Local governance and institutions roads, irrigation, and extension services) Natural resource management (e.g., oil, gas, 14 Financial markets 31 mining) 15 Urban development 32 Anti corruption Environmental sustainability/ Climate change (e.g., 16 33 Disaster management mitigation, adaptation) 17 Equality of opportunity (i.e., equity) 34 Information and communications technology 137 The World Bank Group Timor-Leste Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Timor-Leste? (Choose no more than THREE) 1 Water and sanitation 18 Anti corruption 2 Equality of opportunity (i.e., equity) 19 Domestic private sector development 3 Economic growth 20 Foreign direct investment 4 Regional conflict and tensions 21 Energy Public sector governance/ reform (i.e., government 5 Global/regional integration 22 effectiveness, public financial management, public expenditure, fiscal system reform) 6 Gender equity 23 Social cohesion Rural and agricultural development (e.g., rural 7 24 Education roads, irrigation, and extension services) 8 Urban development 25 Natural resource management (e.g., oil, gas, mining) Environmental sustainability/ Climate change (e.g., 9 Regulatory framework 26 mitigation, adaptation) 10 Local governance and institutions 27 Health Social protection (e.g., pensions, targeted Sustainable/adequate management of petroleum 11 28 social assistance, veterans) resources 12 Law and justice (e.g., judicial system) 29 Disaster management 13 Transport (e.g., roads, bridges, transportation) 30 Job creation/employment (e.g., youth employment) 14 Crime and violence 31 Financial markets 15 Communicable/non-communicable diseases 32 Trade and exports 16 Information and communications technology 33 Food security and nutrition 17 Security/stabilization/reconstruction PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 138 The World Bank Group Timor-Leste Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Timor-Leste? (Choose no more than THREE) 1 Energy 17 Social cohesion Public sector governance/ reform (i.e., government 2 Gender equity 18 effectiveness, public financial management, public expenditure, fiscal system reform) 3 Equality of opportunity (i.e., equity) 19 Domestic private sector development 4 Global/regional integration 20 Job creation/employment (e.g., youth employment) Social protection (e.g., pensions, targeted social Sustainable/adequate management of petroleum 5 21 assistance, veterans) resources 6 Anti corruption 22 Food security and nutrition 7 Disaster management 23 Transport (e.g., roads, bridges, transportation) 8 Regional conflict and tensions 24 Security/stabilization/reconstruction Rural and agricultural development (e.g., rural 9 25 Education roads, irrigation, and extension services) 10 Foreign direct investment 26 Natural resource management (e.g., oil, gas, mining) Environmental sustainability/ Climate change (e.g., 11 Urban development 27 mitigation, adaptation) 12 Water and sanitation 28 Health 13 Trade and exports 29 Law and justice (e.g., judicial system) 14 Information and communications technology 30 Local governance and institutions 15 Regulatory framework 31 Crime and violence 16 Communicable/non-communicable diseases 32 Financial markets A5. The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Timor-Leste? (Choose no more than TWO) 1 Better employment opportunities for young people 2 Better employment opportunities for women 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Consistent economic growth 11 More reliable social safety net 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services (e.g., utilities, schools, health care, roads, etc.) 15 Other (please specify):_____________________________________ 139 The World Bank Group Timor-Leste Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Timor-Leste? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Timor -Leste. 1 2 3 4 5 6 7 8 9 10 Not effective at all Very effective Don't know B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Timor-Leste solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree B4. When thinking about how the World Bank Group can have the most impact on development results in Timor-Leste, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Timor-Leste? (Choose no more than THREE) Social protection (e.g., pensions, targeted social Environmental sustainability/ Climate change (e.g., 1 18 assistance, veterans) mitigation, adaptation) 2 Security/stabilization/reconstruction 19 Equality of opportunity (i.e., equity) Public sector governance/ reform (i.e., government 3 effectiveness, public financial management, public 20 Regional conflict and tensions expenditure, fiscal system reform) 4 Transport (e.g., roads, bridges, transportation) 21 Health 5 Poverty reduction 22 Education 6 Global/regional integration 23 Food security and nutrition Sustainable/adequate management of petroleum 7 Gender equity 24 resources 8 Crime and violence 25 Trade and exports Rural and agricultural development (e.g., rural 9 26 Economic growth roads, irrigation, and extension services) 10 Domestic private sector development 27 Law and justice (e.g., judicial system) 11 Foreign direct investment 28 Local governance and institutions 12 Water and sanitation 29 Regulatory framework 13 Energy 30 Communicable/non-communicable diseases 14 Social cohesion 31 Natural resource management (e.g., oil, gas, mining) Job creation/employment (e.g., youth 15 32 Information and communications technology employment) 16 Financial markets 33 Anti corruption 17 Urban development 34 Disaster management 140 The World Bank Group Timor-Leste Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Timor-Leste? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Convening/Facilitating/Donor coordination 2 Data and statistics 3 Policy advice, studies, analyses 4 Financial resources Capacity development (skills training, knowledge 5 building and organizational help) 6 Technical assistance 7 Mobilizing third party financial resources Linkage to non-Bank expertise (e.g., South-South 8 knowledge sharing) Strategy formulation (e.g., assistance with SDP or 9 sectoral strategies) 10 Other (please specify): ________________________ How effectively do the World Bank Group’s activities below support Timor-Leste’s efforts to achieve development results? Not effective Very Don't at all effective know B6 Convening/Facilitating/Donor coordination 1 2 3 4 5 6 7 8 9 10 B7 Data and statistics 1 2 3 4 5 6 7 8 9 10 B8 Policy advice, studies, analyses 1 2 3 4 5 6 7 8 9 10 B9 Financial resources 1 2 3 4 5 6 7 8 9 10 B10 Technical assistance 1 2 3 4 5 6 7 8 9 10 B11 Mobilizing third party financial resources 1 2 3 4 5 6 7 8 9 10 Linkage to non-Bank expertise (i.e., South-South B12 1 2 3 4 5 6 7 8 9 10 knowledge sharing) Strategy formulation (e.g., assistance with SDP or B13 1 2 3 4 5 6 7 8 9 10 sectoral strategies) The World Bank Group can provide capacity building support in a number of ways in Timor-Leste. To which degree would Timor-Leste benefit, if capacity building were to support...? To no To a very Don't degree significant know at all degree Groups outside of government (e.g., civil society, B14 media) to help them more effectively engage and 1 2 3 4 5 6 7 8 9 10 participate in development efforts The public sector, related to implementation of B15 1 2 3 4 5 6 7 8 9 10 specific development projects on the ground The public sector, related to changing institutions B16 1 2 3 4 5 6 7 8 9 10 (organizations or sociopolitical conditions) The private sector, related to institutional and B17 1 2 3 4 5 6 7 8 9 10 policy change 141 The World Bank Group Timor-Leste Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Timor-Leste? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not effective Very Don't at all effective know Project implementation (or other organizational B18 1 2 3 4 5 6 7 8 9 10 strengthening) Citizen engagement (incorporating citizens' voices B19 1 2 3 4 5 6 7 8 9 10 into development) Policy design (for clarity and better incentives to B20 1 2 3 4 5 6 7 8 9 10 achieve development goals) When thinking about how to improve capacity building in Timor-Leste to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not important Very Don't at all important know Project implementation (or other organizational B21 1 2 3 4 5 6 7 8 9 10 strengthening) Citizen engagement (incorporating citizens' voices B22 1 2 3 4 5 6 7 8 9 10 into development) Policy design (for clarity and better incentives to B23 1 2 3 4 5 6 7 8 9 10 achieve development goals) B24. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Timor-Leste? (Choose no more than TWO) 1 Staff too inaccessible 2 Not exploring alternative policy options 3 Not adequately sensitive to political/social realities in Timor-Leste 4 Not enough public disclosure of its work 5 Arrogant in its approach 6 Not aligned with country priorities 7 The credibility of its knowledge/data 8 World Bank Group’s processes too complex 9 Not willing to honestly criticize policies and reform efforts in the country 10 Too influenced by developed countries 11 Imposing technocratic solutions without regard to political realities 12 World Bank Group’s processes too slow 13 Too bureaucratic in its operational policies and procedures 14 Not aligned with other donors’ work 15 Not collaborating enough with Civil Society Organizations 16 Its advice and strategies do not lend themselves to practical problem solving 17 Not focused enough on issues that are unique to post-conflict countries 18 Inadequate number of World Bank Group staff members located in the country 19 Other (please specify): __________________________________________________ 20 Don’t know 142 The World Bank Group Timor-Leste Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B25. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Timor-Leste? (Choose no more than TWO) 1 Capacity development (skills training, knowledge building and organizational help) 2 Knowledge products/services (analytical work, studies, surveys, etc.) 3 Investment lending (financing specific projects) 4 Technical assistance (advice, best practice, international experience, etc.) 5 Trust Fund management 6 Co-financing arrangements (i.e., with other donors) 7 Other (please specify): __________________________________________________ 8 Don’t know B26. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) 1 Academia/think tanks/research institutes 2 Development partner community 3 Media 4 Community Based Organizations (CBOs)/NGOs 5 Local Government (districts, sub-districts, sucos) 6 Private sector 7 Parliament 8 Beneficiaries 9 Foundations 10 Faith based organizations 11 Emerging donors 12 UN agencies 13 Regional organizations (e.g., ASEAN, CPLP, Pacific Islands Forum, APEC, etc.) 14 Other (please specify): __________________________ 15 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Timor- Leste? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B27 1 2 3 4 5 6 7 8 9 10 relevant role in development in Timor-Leste The World Bank Group’s work is aligned with what I B28 1 2 3 4 5 6 7 8 9 10 consider the development priorities for Timor-Leste The World Bank Group supports programs and B29 1 2 3 4 5 6 7 8 9 10 strategies that are realistic for Timor-Leste The World Bank Group treats clients and B30 1 2 3 4 5 6 7 8 9 10 stakeholders in Timor-Leste with respect 143 The World Bank Group Timor-Leste Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Timor-Leste, in terms of each of the following? To no To a very Don't degree at significant know all degree B31 Responsiveness to needs and demands 1 2 3 4 5 6 7 8 9 10 Flexibility (in terms of the institution’s products and B32 1 2 3 4 5 6 7 8 9 10 services) Flexibility (in terms of changing country B33 1 2 3 4 5 6 7 8 9 10 circumstances) B34 Being inclusive 1 2 3 4 5 6 7 8 9 10 B35 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10 B36 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10 B37 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10 B38 Collaboration with the UN 1 2 3 4 5 6 7 8 9 10 Ease of access to the people at the World Bank B39 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10 work Collaboration with other donors and development B40 1 2 3 4 5 6 7 8 9 10 partners B41 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10 B42 Staff accessibility 1 2 3 4 5 6 7 8 9 10 B43 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10 The speed in which it gets things accomplished on B44 1 2 3 4 5 6 7 8 9 10 the ground B45 Being a long-term partner 1 2 3 4 5 6 7 8 9 10 B46. To be a more effective development partner in Timor-Leste, do you believe that the World Bank Group should have… ? (Select only ONE response) The current level of local presence More local presence Less local presence Don't know is adequate B47. In the past year, have you seen more, less, or just about the same level of effective collaboration between the UN and the World Bank Group in your country? (Select only ONE response) More effective The same level of effective Less effective Don't know collaboration collaboration collaboration B48. When World Bank Group assisted reform efforts fail or are slow to take place, which THREE of the following would you attribute this to? (Choose no more than THREE) 1 The World Bank Group does not do adequate follow through/follow-up 2 There is not an adequate level of citizen/civil society participation 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 Poor donor coordination 6 The World Bank Group works too slowly 7 The Government works inefficiently 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Ongoing conflict and instability 11 Inadequate funding 12 Other (please specify): ________________________________________ 144 The World Bank Group Timor-Leste Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Timor-Leste? Not important Very Don't at all important know 1 Gender equity 1 2 3 4 5 6 7 8 9 10 2 Trade and exports 1 2 3 4 5 6 7 8 9 10 3 Food security and nutrition 1 2 3 4 5 6 7 8 9 10 4 Crime and violence 1 2 3 4 5 6 7 8 9 10 5 Regional conflict and tensions 1 2 3 4 5 6 7 8 9 10 6 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10 7 Urban development 1 2 3 4 5 6 7 8 9 10 Environmental sustainability/ Climate change (e.g., 8 1 2 3 4 5 6 7 8 9 10 mitigation, adaptation) 9 Regulatory framework 1 2 3 4 5 6 7 8 9 10 10 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10 11 Poverty reduction 1 2 3 4 5 6 7 8 9 10 12 Anti corruption 1 2 3 4 5 6 7 8 9 10 13 Domestic private sector development 1 2 3 4 5 6 7 8 9 10 14 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 15 Local governance and institutions 1 2 3 4 5 6 7 8 9 10 16 Water and sanitation 1 2 3 4 5 6 7 8 9 10 17 Information and communications technology 1 2 3 4 5 6 7 8 9 10 18 Economic growth 1 2 3 4 5 6 7 8 9 10 19 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10 20 Disaster management 1 2 3 4 5 6 7 8 9 10 Public sector governance/ reform (i.e., government 21 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) 22 Job creation/employment (e.g., youth employment) 1 2 3 4 5 6 7 8 9 10 23 Social cohesion 1 2 3 4 5 6 7 8 9 10 24 Financial markets 1 2 3 4 5 6 7 8 9 10 25 Energy 1 2 3 4 5 6 7 8 9 10 26 Health 1 2 3 4 5 6 7 8 9 10 Rural and agricultural development (e.g., rural 27 1 2 3 4 5 6 7 8 9 10 roads, irrigation, and extension services) 28 Global/regional integration 1 2 3 4 5 6 7 8 9 10 29 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10 30 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10 31 Security/stabilization/reconstruction 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social 32 1 2 3 4 5 6 7 8 9 10 assistance, veterans) Sustainable/adequate management of petroleum 33 1 2 3 4 5 6 7 8 9 10 resources 34 Education 1 2 3 4 5 6 7 8 9 10 145 The World Bank Group Timor-Leste Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Timor-Leste? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know�) Not effective Very Don't at all effective know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10 2 Information and communications technology 1 2 3 4 5 6 7 8 9 10 3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10 4 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10 5 Regulatory framework 1 2 3 4 5 6 7 8 9 10 6 Poverty reduction 1 2 3 4 5 6 7 8 9 10 7 Gender equity 1 2 3 4 5 6 7 8 9 10 8 Domestic private sector development 1 2 3 4 5 6 7 8 9 10 9 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 10 Trade and exports 1 2 3 4 5 6 7 8 9 10 11 Economic growth 1 2 3 4 5 6 7 8 9 10 12 Energy 1 2 3 4 5 6 7 8 9 10 Public sector governance/ reform (i.e., government 13 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) 14 Job creation/employment (e.g., youth employment) 1 2 3 4 5 6 7 8 9 10 15 Social cohesion 1 2 3 4 5 6 7 8 9 10 16 Financial markets 1 2 3 4 5 6 7 8 9 10 17 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10 18 Health 1 2 3 4 5 6 7 8 9 10 Rural and agricultural development (e.g., rural 19 1 2 3 4 5 6 7 8 9 10 roads, irrigation, and extension services) 20 Global/regional integration 1 2 3 4 5 6 7 8 9 10 21 Food security and nutrition 1 2 3 4 5 6 7 8 9 10 22 Education 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social 23 1 2 3 4 5 6 7 8 9 10 assistance, veterans) Sustainable/adequate management of petroleum 24 1 2 3 4 5 6 7 8 9 10 resources 25 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10 146 The World Bank Group Timor-Leste Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. Where are the World Bank Group’s decisions made primarily that support the program in Timor- Leste? (Select only ONE response) 1 At the Headquarters (in Washington D.C.) 2 In the country 3 Don’t know C4. To what extent does the World Bank Group’s work help to achieve development results in Timor-Leste? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree C5. To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in Timor-Leste? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Timor- Leste? Strongly Strongly Don't disagree agree know The World Bank Group’s financial C6 instruments (i.e., investment lending, Trust 1 2 3 4 5 6 7 8 9 10 Funds, etc.) meet the needs of Timor-Leste The World Bank Group meets Timor-Leste’s C7 needs for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10 analysis, data, technical assistance) C8. To what extent do you believe the World Bank Group measures and corrects its work in real time in Timor-Leste? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 147 The World Bank Group Timor-Leste Country Opinion Survey 2014 SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) In Timor-Leste, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D1 Are timely 1 2 3 4 5 6 7 8 9 10 Include appropriate level of stakeholder D2 1 2 3 4 5 6 7 8 9 10 involvement during preparation Are relevant to Timor-Leste's development D3 1 2 3 4 5 6 7 8 9 10 priorities D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10 Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10 understand) Are source of relevant information on D6 1 2 3 4 5 6 7 8 9 10 global good practices D7 Enhance your knowledge and/or skills 1 2 3 4 5 6 7 8 9 10 D8 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10 D9 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10 Are adaptable to Timor-Leste’s specific D10 development challenges and country 1 2 3 4 5 6 7 8 9 10 circumstances D11. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10 Not significant at all Very significant Don't know D12. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10 Very low Very high technical Don't know technical quality quality 148 The World Bank Group Timor-Leste Country Opinion Survey 2014 SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10 promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10 supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10 reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy� E4 1 2 3 4 5 6 7 8 9 10 requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10 lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10 in Timor-Leste Working with the World Bank Group E7 1 2 3 4 5 6 7 8 9 10 increases Timor-Leste’s institutional capacity The World Bank Group ensures consistency E8 1 2 3 4 5 6 7 8 9 10 and continuity through staff changes Where country systems (e.g., procurement, financial management, etc.) are adequate, E9 1 2 3 4 5 6 7 8 9 10 the World Bank Group makes appropriate use of them The World Bank Group provides effective E10 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10 projects) E11. Which of the following best describes the way the World Bank Group operates in Timor-Leste? (Select only one response) 1 The World Bank Group takes too much risk in Timor-Leste 2 The World Bank Group does not take enough risk in Timor-Leste 3 The World Bank Group’s approach to risk is appropriate 4 Don’t know 5 Prefer not to answer E12. To what extent do you believe the World Bank Group is adequately staffed in Timor-Leste? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very significant Don't know all degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 149 The World Bank Group Timor-Leste Country Opinion Survey 2014 SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN TIMOR-LESTE F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Timor-Leste? (Choose no more than TWO) 1 Provide more adequate data/knowledge/statistics/figures on Timor-Leste’s economy 2 Collaborate more effectively with Government clients (e.g., national, district, local) 3 Offer more innovative financial products 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Improve the quality of its experts as related to Timor-Leste’s specific challenges 7 Offer more innovative knowledge services 8 Ensure greater selectivity in its work Increase the level of capacity development in the country (skills training, knowledge building and 9 organizational help) 10 Reduce the complexity of obtaining World Bank Group financing 11 Increase availability of Fee-Based services 12 Work faster 13 Increase the level of World Bank Group staffing in Timor-Leste’s office 14 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Timor- Leste, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Timor-Leste? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Timor-Leste 6 Don’t know F3. Please answer the following questions: (Choose no more than THREE for each column) A. Which THREE areas below would B. Which THREE areas benefit most from the World Bank below would benefit most Group playing a leading role among from other donors in international partners in Timor-Leste? Timor-Leste? 1 Social safety nets 2 Public financial management 3 Access to justice systems 4 Conflict resolution mechanisms 5 Access to basic services 6 Capacity of state institutions 7 Jobs 8 Improving livelihoods 9 Social cohesion Stimulating dialogue to promote 10 peace and stability 150 The World Bank Group Timor-Leste Country Opinion Survey 2014 SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN TIMOR-LESTE F4. What should the World Bank Group do to improve collaboration with the UN in the field? (Choose no more than THREE) 1 Share more information about the World Bank Group’s activities, products, and knowledge. Collaborate on analysis, assessments and planning, including on rapid assessments on emerging crisis and 2 changing circumstances when both institutions are engaged? Develop joint or complementary projects with the UN, leveraging each organization’s comparative 3 advantages. 4 Develop guidelines, framework and tools to facilitate operational cooperation and cross-financing 5 Organize more joint meetings and missions with the UN 6 Involve UN experts to a greater degree in World Bank Group activities 7 Other (please specify): ______________________________________________ 151 The World Bank Group Timor-Leste Country Opinion Survey 2014 SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Timor- Leste? (Choose no more than TWO) 1 Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Periodicals 8 Internet 9 Social media (e.g., Facebook, Twitter, Youtube, Flickr) 10 Blogs 11 Mobile phones 12 Instant messaging 13 Other (please specify): ______________________________________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) 1 Blogs 2 Direct contact with World Bank Group (i.e., face to face meetings/discussions) 3 e-Newsletters 4 Instant messaging 5 World Bank Group’s seminars/workshops/conferences 6 World Bank Group’s publications and other written materials 7 Mobile phones 8 Social media (e.g., Facebook, Twitter, Youtube, Flickr) 9 World Bank Group’s website 10 Other (please specify): ______________________________________________ Are you aware of the World Bank Group’s Access to Information Policy under which the G3 Yes No Bank will now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank Group on its activities in the past G4 Yes No year? (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank Group website? Yes No 152 The World Bank Group Timor-Leste Country Opinion Survey 2014 SECTION G: COMMUNICATION AND INFORMATION SHARING G8. Which do you primarily use? (Select only ONE response) 1 The World Bank Group’s country website (http://www.worldbank.org/en/country/timor-leste) 2 The World Bank Group’s main website (www.worldbank.org) Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I use/consult World Bank Group’s data more often than G9 1 2 3 4 5 6 7 8 9 10 I did a few years ago I find the World Bank Group’s websites easy to G10 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10 Group website) I find the information on the World Bank Group’s G11 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10 Bank Group website) The World Bank Group’s social media channels (e.g., G12 Facebook, Twitter, Youtube, Flickr) are valuable sources 1 2 3 4 5 6 7 8 9 10 of information about the institution When I need information from the World Bank Group I G13 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10 them, etc.) The World Bank Group is responsive to my information G14 1 2 3 4 5 6 7 8 9 10 requests and inquiries PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 153 The World Bank Group Timor-Leste Country Opinion Survey 2014 SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 2 Office of Minister 3 Office of Parliamentarian 4 Employee of a Ministry, Ministerial Department or Implementation Agency 5 Consultant/Contractor working on World Bank Group supported project/program 6 Project Management Unit (PMU) overseeing implementation of project 7 Local Government Office or Staff 8 Bilateral Agency 9 Multilateral Agency 10 Private Sector Organization 11 Private Foundation 12 Financial Sector/Private Bank 13 NGO/Community Based Organization 14 Media (Press, Radio, TV, Web, etc.) 15 Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 16 Trade Union 17 Faith-Based Group 18 Academia/Research Institute/Think Tank 19 Judiciary Branch 20 Other (please specify): ________________________ H2. Please identify the primary specialization of your work. (Select only ONE response) Natural resource management / environmental 1 Agriculture/ rural development / food security 11 sustainability Private sector development / foreign direct 2 Climate change / disaster management 12 investment Public sector governance / public financial 3 Education 13 management / anti corruption 4 Energy 14 Social protection 5 Financial markets / banking 15 Transport 6 Gender equity / equality of opportunity 16 Urban development Health / communicable/non-communicable 7 17 Water and sanitation diseases 8 Information and communications technology 18 Generalist 9 Job creation/employment 19 Other (please specify): _________________________ 10 Law and justice / regulatory framework 154 The World Bank Group Timor-Leste Country Opinion Survey 2014 SECTION H: BACKGROUND INFORMATION H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IDA, or IFC) in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you primarily engage with in Timor-Leste? (Select only ONE response) 1 The World Bank (IBRD/IDA) 2 The International Finance Corporation (IFC) 3 Other (Please specify___________________________) H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view on the two institutions working together in Timor-Leste? (Select only ONE response) 1 Working well together 2 Collaborating but needs improvement 3 In conflict 4 Other 5 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Timor- Leste? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. Which best represents your geographic location? 1 Dili 2 District capitals 3 Sub-district level 4 Suco Thank you for completing the survey! 155