Public Disclosure Copy The World Bank Implementation Status & Results Report IN: CITIZEN ACCESS TO RESPONSIVE SERVICES PROJECT (P149182) IN: CITIZEN ACCESS TO RESPONSIVE SERVICES PROJECT (P149182) SOUTH ASIA | India | Governance Global Practice | IBRD/IDA | Investment Project Financing | FY 2016 | Seq No: 1 | ARCHIVED on 06-May-2016 | ISR23129 | Implementing Agencies: Department of Public Service Management of Madhya Pradesh, State Agency for Public Services Key Dates Key Project Dates Bank Approval Date:29-Jan-2016 Effectiveness Date:-- Planned Mid Term Review Date:03-Dec-2018 Actual Mid-Term Review Date:-- Original Closing Date:31-Mar-2021 Revised Closing Date:31-Mar-2021 Project Development Objectives Project Development Objective (from Project Appraisal Document) The development objective of the project is to improve access to PSGA services by citizens of Madhya Pradesh, and in particular by under- represented groups. Has the Project Development Objective been changed since Board Approval of the Project Objective? No PHRPDODEL Components Name Component 1. Results-based financing.:(Cost $25.00 M) Component 2. Technical Assistance.:(Cost $10.00 M) Overall Ratings Name Previous Rating Current Rating Progress towards achievement of PDO  --  Moderately Satisfactory Overall Implementation Progress (IP)  --  Moderately Satisfactory Overall Risk Rating  --  Substantial Implementation Status and Key Decisions 5/6/2016 Page 1 of 8 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report IN: CITIZEN ACCESS TO RESPONSIVE SERVICES PROJECT (P149182) The project was approved by the World Bank Board on January, 29 2016 and will be declared effective as soon as legal opinion from the Government of India is received. the legal opinion from the Government of Madhya Pradesh (MP) has already been received. The Government of Madhya Pradesh has made progress in the implementation of the Public Services Guarantee Act. So far, 101 services have been notified and conducted government process reengineering, 96 per cent of the services are delivered within the legal timeframe and 36 million of applications for government services have been processed. The process to hire the project management consulting firm and the external verification agency is ongoing. 5/6/2016 Page 2 of 8 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report IN: CITIZEN ACCESS TO RESPONSIVE SERVICES PROJECT (P149182) Risks Systematic Operations Risk-rating Tool Risk Category Rating at Approval Previous Rating Current Rating Political and Governance  Moderate  --  Moderate Macroeconomic  Low  --  Low Sector Strategies and Policies  Moderate  --  Moderate Technical Design of Project or Program  Low  --  Low Institutional Capacity for Implementation and Sustainability  Substantial  --  Substantial Fiduciary  Substantial  --  Substantial Environment and Social  Low  --  Low Stakeholders  Substantial  --  Substantial Other  Low  --  Low Overall  Substantial  --  Substantial Results Project Development Objective Indicators PHINDPDOTBL  Citizens accessing PSGA services (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 5.40 -- 5.40 26.30 Date 01-Dec-2014 -- 01-Apr-2016 31-Mar-2020 PHINDPDOTBL  Women accessing PSGA services (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 12.00 -- 12.00 15.00 Date 01-Dec-2014 -- 01-Apr-2016 31-Mar-2020 Comments The Department of Public Service Management is working on the changes to be made in the software to be able to capture female applicants. Once the PMC is hired, the outreach strategy to target women will be designed. 5/6/2016 Page 3 of 8 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report IN: CITIZEN ACCESS TO RESPONSIVE SERVICES PROJECT (P149182) PHINDPDOTBL  ST and SC citizens accessing PSGA services (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 20.00 -- 20.00 24.30 Date 01-Dec-2014 -- 01-Apr-2016 31-Mar-2020 Comments The Department of Public Service Management is working on the changes to be made in the software to be able to capture female applicants. Once the PMC is hired, the outreach strategy to target ST and SC citizens will be designed PHINDPDOTBL  Direct project beneficiaries (Number, Core) Baseline Actual (Previous) Actual (Current) End Target Value 11832599.00 -- 36000000.00 20000000.00 Date 01-Dec-2014 -- 01-Apr-2016 31-Mar-2020 Comments This is an annual target. 36 million have applied for PSGA services so far (aggregate). PHINDPDOTBL  Female beneficiaries (Percentage, Core Supplement) Baseline Actual (Previous) Actual (Current) End Target Value 12.00 -- 12.00 14.60 Overall Comments 5/6/2016 Page 4 of 8 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report IN: CITIZEN ACCESS TO RESPONSIVE SERVICES PROJECT (P149182) Intermediate Results Indicators PHINDIRITBL  Analytical reports generated by SAPS on PSGA services (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Annual PSGA services report No PSGA reports are No PSGA reports are Value -- presented to produced. produced. the High Power Committee. Date 01-Dec-2014 -- 01-Apr-2016 31-Mar-2020 Comments Once the PMC is in place, the data analysis cell will be established and a methodology for producing PSGA reports prepared. PHINDIRITBL  Public services where government processes reengineering has been conducted (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 80.00 -- 101.00 130.00 Date 01-Dec-2014 -- 01-Apr-2016 31-Mar-2020 PHINDIRITBL  PSGA points of presence fully operational (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 336.00 -- 336.00 386.00 Date 01-Dec-2014 -- 01-Apr-2016 31-Mar-2020 Comments Cabinet has approved the integration strategy with MP online kiosks and it is being rolled out. 5/6/2016 Page 5 of 8 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report IN: CITIZEN ACCESS TO RESPONSIVE SERVICES PROJECT (P149182) PHINDIRITBL  LSK centers with information /facilitation services (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 0.00 100.00 Date 01-Dec-2014 -- 01-Apr-2016 31-Mar-2020 Comments Once the PMC is hired, a proposal for providing information/facilitation services at LSKs will be prepared. PHINDIRITBL  PSGA services (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 47.00 -- 75.00 97.00 Date 01-Dec-2014 -- 01-Apr-2016 31-Mar-2020 Comments 160 government services have been notified under the Public Services Guarantee Act and 75 are available online at Lok Sewa Kendras. PHINDIRITBL  PSGA services provided within the legal timeframe (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 87.00 -- 96.00 95.00 Date 01-Dec-2014 -- 01-Apr-2016 31-Mar-2020 PHINDIRITBL  Service delivery channels (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 1.00 -- 2.00 4.00 Date 01-Dec-2014 -- 01-Apr-2016 31-Mar-2020 5/6/2016 Page 6 of 8 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report IN: CITIZEN ACCESS TO RESPONSIVE SERVICES PROJECT (P149182) Comments Two channels are available so far for accesing PSGA services: kiosks and website. PHINDIRITBL  PSGA notified services issuing digital certificates (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 1.00 -- 1.00 5.00 Date 01-Dec-2014 -- 01-Apr-2016 31-Mar-2020 PHINDIRITBL  Beneficiary feedback for decision making (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Annual feedback report Feedback collected Feedback collected available online Value -- through annual surveys. through annual surveys. following approved methodology. Date 01-Dec-2014 -- 01-Apr-2016 31-Mar-2020 Overall Comments Data on Financial Performance Disbursements (by loan) Project Loan/Credit/TF Status Currency Original Revised Cancelled Disbursed Undisbursed Disbursed Not P149182 IDA-57050 USD 35.00 35.00 0.00 0.00 35.00 0% Effective Key Dates (by loan) 5/6/2016 Page 7 of 8 Public Disclosure Copy Public Disclosure Copy The World Bank Implementation Status & Results Report IN: CITIZEN ACCESS TO RESPONSIVE SERVICES PROJECT (P149182) Project Loan/Credit/TF Status Approval Date Signing Date Effectiveness Date Orig. Closing Date Rev. Closing Date Not P149182 IDA-57050 29-Jan-2016 17-Mar-2016 -- 31-Mar-2021 31-Mar-2021 Effective Cumulative Disbursements Restructuring History There has been no restructuring to date. Related Project(s) There are no related projects. 5/6/2016 Page 8 of 8 Public Disclosure Copy