World Bank Group Country Opinion Survey 2019: China FY 2019 China Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 July 2019 World Bank Group Country Opinion Survey 2019: China Acknowledgements The China Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG), led by Sharon Felzer (Senior Communications Officer, Head of PORG). Svetlana Markova, Jessica Cameron, and Antonina Redko oversaw design, reporting, and analysis. Dania Mendoza, Noreen Wambui, and Irina Popova provided data support. PORG acknowledges the significant contribution from the China country team and the independent fielding agency China Mainland Marketing Research (CMMR). In particular, PORG is grateful for the support from Li Li (Senior External Affairs Officer) and Xiaoting Li (Program Assistant) who coordinated the survey related activities from Beijing, China. 2 World Bank Group Country Opinion Survey 2019: China Table of Contents I. Objectives ...................................................................................4 II. Methodology ...............................................................................4 III. Demographics of the Sample.......................................................5 IV. General Issues Facing China ........................................................9 V. Overall Attitudes toward the World Bank Group .......................12 VI. Sectoral Effectiveness................................................................17 VII. How the World Bank Group Operates .......................................20 VIII. World Bank Group’s Knowledge and Instruments .....................24 IX. The Future Role of the World Bank Group in China ...................27 X. Communication and Outreach ..................................................30 XI. Appendices ................................................................................33 CHINA 3 World Bank Group Country Opinion Survey 2019: China I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in China perceive the WBG. The survey explored: ▪ General Issues Facing China ▪ Overall Attitudes toward the World Bank Group ▪ World Bank Group’s Effectiveness and Results ▪ The World Bank Group’s Knowledge Work and Activities ▪ Working with the World Bank Group ▪ The Future Role of the World Bank Group in China ▪ Communication and Information Sharing ▪ Background Information II. Methodology From August to November 2018, 535 stakeholders of the WBG in China were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from employees of ministries/ministerial departments of the central government; local government offices or staff; project management offices (central level); project management offices (local level); central banks; the financial sector/banks; NGOs; regulatory agencies; state-owned enterprises; bilateral or multilateral agencies; private sector organizations; consultants/contractors working on WBG-supported projects/programs; the media; and academia/research institutes/think tanks. A total of 157 stakeholders participated in the survey (29% response rate). Respondents received the questionnaire via email and completed it online. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’15 (response rate was 32%, N=184). The data were weighted to reach similar stakeholder compositions across both survey years, allowing for more statistically reliable comparisons. Note, there were insufficient numbers of respondents from bilateral or multilateral agencies, central banks, or regulatory agencies in either year to be included in these analyses. Also, stakeholders who identified themselves as “Other” in the stakeholder category options were not included in these comparisons. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY ’15 COS report and the non-weighted data presented in this report. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix E (see page 68). 4 World Bank Group Country Opinion Survey 2019: China III. Demographics of the Sample Current Position ▪ For all further analyses, the few respondents from Central Banks, Regulatory Agencies, and Bilateral or Multilateral Agencies were combined with “Other” and the few respondents from the Financial Sector/Banks were combined with those from Private Sector. 5 World Bank Group Country Opinion Survey 2019: China III. Demographics of the Sample (continued) Area of Primary Specialization 6 World Bank Group Country Opinion Survey 2019: China III. Demographics of the Sample (continued) Geographic Locations Exposure to Agencies within the World Bank Group 7 World Bank Group Country Opinion Survey 2019: China III. Demographics of the Sample (continued) Familiarity with the World Bank Group ▪ Year Comparison: Respondents in this year’s Country Survey indicated statistically similar levels of familiarity with the WBG (weighted mean rating = 6.7) compared to respondents from the FY ‘15 Country Survey (weighted mean = 6.4). ▪ Impact of Familiarity: Respondents’ ratings of familiarity with the WBG were moderately, significantly correlated with their ratings of the WBG’s overall effectiveness in China, their ratings of the WBG playing a relevant role in China’s development, and the extent to which the WBG’s work helps to achieve development results in China. 8 World Bank Group Country Opinion Survey 2019: China IV. General Issues Facing China Future of the Next Generation in China ▪ Year Comparison: Respondents in this year’s Country Survey gave statistically similar ratings for their perspective on the future of the next generation in China (weighted mean rating = 7.7) compared to respondents from the FY ‘15 Country Survey (weighted mean = 8.0). 9 World Bank Group Country Opinion Survey 2019: China IV. General Issues Facing China (continued) Development Priority ▪ Year comparison: Respondents in the FY’15 Country Survey indicated that the most important development priorities in China were government effectiveness/governance (42%) and environmental improvement and sustainability (35%). 10 World Bank Group Country Opinion Survey 2019: China IV. General Issues Facing China (continued) Gap between the Rich and Poor Views on Climate Change 11 World Bank Group Country Opinion Survey 2019: China V. Overall Attitudes toward the World Bank Group As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness (Indicator Question) ▪ Year Comparison: Respondents in this year’s Country Survey gave significantly higher ratings for the World Bank Group’s effectiveness in China (weighted mean rating = 8.0) compared to respondents from the FY ‘15 Country Survey (weighted mean = 7.4). Achieving Development Results (Indicator Question) ▪ Year comparison: Respondents in this year’s Country Survey gave statistically similar ratings for the extent to which the WBG achieves development results (weighted mean = 7.2) compared to respondents from the FY ‘15 Country Survey (weighted mean = 7.2). 12 World Bank Group Country Opinion Survey 2019: China V. Overall Attitudes toward the World Bank Group (continued) WBG Staff Preparedness ▪ Year comparison: Respondents in this year’s Country Survey gave significantly higher ratings for the WBG’s staff being well prepared (weighted mean = 7.5) compared to respondents from the FY ‘15 Country Survey (weighted mean = 6.5). ▪ Collaboration: Respondents who collaborate with the WBG gave significantly higher ratings for the WBG’s staff being well prepared (mean rating = 7.7) compared to respondents who do not collaborate with the WBG (mean rating = 6.8). 13 World Bank Group Country Opinion Survey 2019: China V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions ▪ Stakeholders: Although respondents from central-level project management offices and state-owned enterprises gave the highest mean ratings for the aggregated responses to the twenty-three COS indicator questions, and respondents from local government, ministries, NGOs, and other organizations gave the lowest ratings, this difference did not reach statistical significance. ▪ Collaboration: Respondents who collaborate with the WBG gave statistically similar ratings for the aggregated responses to the twenty-three COS indicator questions (mean rating = 7.7) as respondents who do not collaborate with the WBG (mean rating = 7.5). 14 World Bank Group Country Opinion Survey 2019: China V. Overall Attitudes toward the World Bank Group (continued) Greatest Value ▪ Year comparison: Respondents in the FY ‘15 Country Survey indicated that the WBG’s greatest value was its transfer of international best practices (42%), new concepts and innovation (39%), and pilot innovation that can be scaled up if successful (38%). 15 World Bank Group Country Opinion Survey 2019: China V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness ▪ Year comparison: Respondents in the FY ‘15 Country Survey indicated that the WBG’s greatest weaknesses were the WBG’s processes being too complex (18%), followed by WBG processes being too slow (21%), being too influenced by developed countries (20%), and not collaborating enough with stakeholders outside the Government (16%). 16 World Bank Group Country Opinion Survey 2019: China VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison 17 World Bank Group Country Opinion Survey 2019: China VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration 18 World Bank Group Country Opinion Survey 2019: China VI. Sectoral Effectiveness (continued) Helping the Poorest Helping the Poorest: Year Comparison 19 World Bank Group Country Opinion Survey 2019: China VII. How the World Bank Group Operates The World Bank Group’s Work in China: Year Comparison 20 World Bank Group Country Opinion Survey 2019: China VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison ▪ Stakeholders: Respondents from central and local-level project management offices and local government had the highest levels of agreement that the WBG disburses funds promptly whereas respondents from NGOs had significantly lower levels of agreement. Respondents from central-level project management offices had the highest levels of agreement that the WBG takes decisions quickly whereas respondents from NGOs had significantly lower levels of agreement. For a complete breakdown of all responding by stakeholder groups please see Appendix B (page 44). 21 World Bank Group Country Opinion Survey 2019: China VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison 22 World Bank Group Country Opinion Survey 2019: China VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration ▪ Location: Respondents from Tianjin et al and Henan et al gave the highest ratings for the WBG’s openness whereas respondents from Chongqing et al gave significantly lower ratings. For a complete breakdown of responding to indicator questions by geographic locations please see Appendix C (page 59). 23 World Bank Group Country Opinion Survey 2019: China VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities Frequency of Consulting WBG Knowledge Work and Activities: Year Comparison 24 World Bank Group Country Opinion Survey 2019: China VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting China’s Knowledge Needs (Indicator Question) ▪ Year comparison: Respondents in this year’s Country Survey had significantly higher levels of agreement that the WBG’s knowledge services meets China’s needs (weighted mean rating = 7.6) compared to respondents from the FY ‘15 Country Survey (weighted mean rating = 7.0). Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) ▪ Year comparison: Respondents in this year’s Country Survey gave statistically similar ratings for the contribution of the WBG’s knowledge work and activities (weighted mean rating = 7.6) as respondents from the FY ‘15 Country Survey (weighted mean rating = 7.5). 25 World Bank Group Country Opinion Survey 2019: China VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities: Year Comparison Meeting China’s Needs for Financial Instruments (Indicator Question) ▪ Year comparison: Respondents in this year’s Country Survey had statistically similar levels of agreement that the WBG’s financial instruments meet China’s needs (weighted mean rating = 7.1) as respondents from the FY ‘15 Country Survey (weighted mean rating = 6.8). 26 World Bank Group Country Opinion Survey 2019: China IX. The Future Role of the World Bank Group in China The Future Role of the WBG in China’s Development ▪ Year comparison: Respondents in this year’s Country Survey had statistically similar ratings for the significance the WBG should play in China’s development in the next five years (weighted mean rating = 7.8) as respondents from the FY ‘15 Country Survey (weighted mean rating = 7.6). Making the World Bank Group of Greater Value ▪ Year comparison: Respondents in the FY ‘15 Country Survey indicated that, to make itself of greater value, the WBG should improve the quality of its experts as related to China’s specific challenges (59%) and offer more innovative knowledge services (55%). 27 World Bank Group Country Opinion Survey 2019: China IX. The Future Role of the WBG in China (continued) The World Bank Group Should Collaborate More with… ▪ Year comparison: Respondents in the FY ‘15 Country Survey indicated that the WBG should collaborate more with local government (49%) and academia/think tanks/research institutes (47%). 28 World Bank Group Country Opinion Survey 2019: China IX. The Future Role of the WBG in China (continued) Where the World Bank Group Should Focus its Resources ▪ Year comparison: Respondents in the FY ‘15 Survey indicated that the WBG should focus its resources on poverty reduction (29%), environmental improvement and natural resource management (22%), access to quality education (22%), government effectiveness/governance (19%), and reducing inequality (17%). 29 World Bank Group Country Opinion Survey 2019: China X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 44) for all responses by stakeholder groups. General Information Sources ▪ Year comparison: Respondents in the FY ‘15 Country Survey indicated that they got most of their information from the Internet (91%). 30 World Bank Group Country Opinion Survey 2019: China X. Communication and Outreach (continued) Preferred Information Sources ▪ Year comparison: Respondents in the FY ‘15 Country Survey indicated that they preferred to get their information from direct contact with the World Bank Group (62%), the WBG’s website (49%), and the WBG’s seminars/workshops/conferences (34%). 31 World Bank Group Country Opinion Survey 2019: China X. Communication and Outreach (continued) The WBG’s Communication and Outreach: Year Comparison 32 World Bank Group Country Opinion Survey 2019: China XI. Appendices A. Responses to All Questions across All Respondents...................... 34 B. Responses to All Questions by Stakeholder Groups ...................... 44 C. Responses to Indicator Questions by Geographic Location........... 59 D. Responses to Select Questions by Collaboration with WBG ......... 62 E. Responses to Select Questions by Year......................................... 68 F. Indicator Questions as a Function of Exposure to the WBG .......... 77 G. WBG Country Opinion Survey FY’19 – China Questionnaire ......... 78 33 World Bank Group Country Opinion Survey 2019: China Appendix A: Responses to All Questions across All Respondents (N=157) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing China Future of the Next Generation N DK Mean SD 1. On a scale of 1-10, 1 meaning “extremely pessimistic”, 10 meaning “extremely optimistic”, please indicate your perspective on the future of the 144 2 7.69 1.72 next generation in China. (1-Extremely pessimistic, 10-Extremely optimistic) 2. Listed below are a number of development priorities in China. Please identify which of the following you consider the most important development priorities Percentage of Respondents in China? (Choose no more than THREE) (Responses Combined; N=155) Government effectiveness/governance 46.5% Environmental improvement and sustainability 25.2% Economic growth 17.4% Access to quality education 17.4% Quality of growth 17.4% Completing the transition to a market economy 14.2% Access to quality health services 14.2% Reducing inequality 12.3% Innovation 12.3% Basic infrastructure 9.0% Urban development 8.4% Social stability 7.7% Rural and agricultural development 7.7% Food safety 7.7% Anti-corruption 6.5% Effectiveness of law and justice system 6.5% Poverty reduction 5.8% Fiscal system reform 5.8% Employment/income generating opportunities 5.8% SOE reform 5.2% Improving the investment climate 5.2% Private sector growth/investment 4.5% Air pollution 3.9% Climate change (mitigation and adaptation) 3.9% Natural resource management 3.2% Energy efficiency 2.6% Social protection 2.6% Conservation and management of water resources 1.9% Other 1.9% Communicable and non-communicable diseases 1.3% Financial sector reform 1.3% Regulatory framework 0.6% 34 World Bank Group Country Opinion Survey 2019: China A. General Issues Facing China (continued) 3. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in China? Percentage of Respondents (Select only ONE response) (N=157) A very big problem 33.8% A moderately big problem 54.8% A small problem 8.3% Not a problem at all 1.9% Don’t know 1.3% 4. In your view, is global climate change a very serious problem, somewhat Percentage of Respondents serious, not too serious, or not a problem? (Select only ONE response) (N=157) A very serious problem 45.9% A somewhat serious problem 42.0% Not too serious problem 9.6% Not a problem 2.5% Don't know 0.0% B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in China? 154 n/a 6.64 2.05 (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s effectiveness 153 2 7.97 1.46 in China. (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help China solve its most complicated 155 2 7.50 1.56 development challenges? (1-To no degree at all, 10-To a very significant degree) 35 World Bank Group Country Opinion Survey 2019: China B. Overall Attitudes toward the World Bank Group (continued) 4. When thinking about how the World Bank Group can have the most impact on development results in China, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge Percentage of Respondents services) in China? (Choose no more than THREE) (Responses Combined; N=155) Environmental improvement and natural resource management 29.7% Poverty reduction 29.0% Reducing inequality 20.0% Access to quality education 20.0% Government effectiveness/governance 19.4% Rural development 18.1% Agriculture development and food safety 14.2% Climate change (e.g., mitigation, adaptation) 13.5% Access to quality health services 12.9% Urban development 12.3% MSE (Micro and Small enterprise) development and access to finance 11.6% Technical and vocational education 11.6% Renewable energy and improving energy efficiency 11.0% Air pollution 10.3% Economic growth 8.4% Regulatory framework 7.7% Opportunity for private sector growth/investment 6.5% Transport 6.5% Employment/income generating opportunities 5.8% Fiscal system reform 3.9% Conservation and management of water resources 3.2% Communicable and non-communicable diseases 3.2% Social protection 3.2% Financial sector reform 3.2% Conservation of cultural heritage 2.6% Other 0.6% 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=154) activity do you believe is of greatest VALUE and which activity is Greatest 2nd Greatest of second greatest value in China? Value Value Combined New concepts and innovation 26.0% 24.3% 50.3% Pilot innovations that can be scaled up if successful 21.4% 19.7% 41.2% Transfer of international best practices 20.1% 19.1% 39.2% Ability to build institutional capacity 13.0% 10.5% 23.5% Financial resources 3.2% 9.2% 12.5% Technical advice 6.5% 3.9% 10.4% Policy and economic advice 4.5% 5.3% 9.8% Ability to mobilize resources (from private sector, government, 3.2% 5.9% 9.2% etc.) Convener/facilitator 1.9% 2.0% 3.9% Other 0.0% 0.0% 0.0% 36 World Bank Group Country Opinion Survey 2019: China B. Overall Attitudes toward the World Bank Group (continued) 6. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in China? (Choose no more than TWO) (Responses Combined; N=153) World Bank Group’s processes too complex 47.1% World Bank Group’s processes too slow (e.g., too bureaucratic in its operational 20.3% policies and procedures) Not adequately sensitive to political/social realities in China 20.3% Not collaborating enough with stakeholders outside the Government 13.1% Not willing to honestly criticize policies and reform efforts in the country 10.5% Imposing technocratic solutions without regard to country conditions 10.5% Its advice and strategies do not lend themselves to practical problem solving 8.5% Don’t know 6.5% Not exploring alternative policy options 5.9% Not enough public disclosure of its work 3.9% Arrogant in its approach 3.3% Other 2.0% Not client focused 1.3% Not aligned with country priorities 1.3% Staff too inaccessible 0.7% 7. To what extent do you believe that the World Bank Group’s work and suppo rt Percentage of Respondents help the poorest in China? (Select only ONE response) (N=152) To a fully sufficient degree 6.6% To a somewhat sufficient degree 73.7% To a somewhat insufficient degree 11.2% To a very insufficient degree 4.6% Don't know 3.9% 8. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with Percentage of Respondents more in your country? (Choose no more than TWO) (Responses Combined; N=152) Local Government 53.3% Academia/think tanks/research institutes 50.0% Private sector 30.3% Beneficiaries 17.1% Youth/university groups 13.2% NGOs 12.5% Media 8.6% Other 1.3% Don’t know 0.7% 37 World Bank Group Country Opinion Survey 2019: China B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in China? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 9. Overall the World Bank Group currently plays a relevant role in development 150 1 7.33 1.88 in China* 10. The World Bank Group’s work is aligned with what I consider the 146 4 7.81 1.57 development priorities for China* 11. The World Bank Group supports programs and strategies that are realistic 147 1 8.04 1.47 for China 12. The World Bank Group treats clients and stakeholders in China with respect* 146 2 8.21 1.43 To what extent is the World Bank Group an effective development partner in Degree China, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 13. Responsiveness* 140 6 7.31 1.67 14. Being inclusive* 143 3 7.75 1.61 15. Openness (sharing data and other information)* 142 3 7.96 1.59 16. Staff accessibility* 147 1 8.22 1.53 17. Straightforwardness and honesty* 142 4 8.35 1.39 18. Ease of access to the people at the World Bank Group who are making 143 4 8.02 1.60 decisions important to my work 19. Collaboration with civil society* 121 24 7.24 1.66 20. Collaboration with the Government* 137 9 8.27 1.30 21. Collaboration with the private sector* 116 28 6.90 1.85 22. The speed in which it gets things accomplished on the ground* 140 7 7.91 1.46 23. Being a long-term partner* 141 5 8.50 1.34 38 World Bank Group Country Opinion Survey 2019: China C. World Bank Group’s Effectiveness and Results 1. How EFFECTIVE do you believe the World Bank Group is in terms of the work Effectiveness it does in the following areas of development in China? (1-Not effective at all, 10- Very effective) N DK Mean SD 1. Urban development and urban environmental services 99 48 7.93 1.30 2. Urban transport 91 52 7.97 1.52 3. Railway 72 69 7.44 1.74 4. Environmental sustainability/anti-pollution 112 34 8.15 1.28 5. Regulatory framework 93 50 7.55 1.58 6. Poverty reduction 108 37 7.94 1.42 7. Gender equity 94 49 8.16 1.50 8. Private sector development 77 65 7.05 1.93 9. Water and sanitation 95 49 8.12 1.32 10. Economic growth 93 50 7.43 1.77 11. Sustainable and renewable energy 105 40 7.86 1.48 12. Disaster management 66 76 7.55 1.57 13. Public sector governance/reform (i.e., government effectiveness, public 77 67 7.14 1.73 financial management, public expenditure, fiscal system reform) 14. Financial markets 66 79 7.02 1.63 15. Health 77 66 7.51 1.45 16. Rural development 94 48 7.84 1.38 17. Technical and vocational education and training 96 46 7.95 1.47 18. Education 87 57 7.89 1.55 19. Social protection (e.g., pensions, targeted social assistance) 63 78 7.38 1.75 20. Climate change (e.g., mitigation, adaptation) 86 57 7.77 1.51 21. Sustainable agricultural development 86 58 7.95 1.26 22. Natural resource management 80 65 7.90 1.38 Achieving Development Results* N DK Mean SD 2. To what extent does the World Bank Group’s work help to achieve development results in China? (1-To no degree at all, 10-To a very significant 129 7 7.20 1.60 degree) To what extent do you agree with the following statements about the World Bank Group in China? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 3. The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program for Result, etc.) meet the 131 15 7.18 1.69 needs of China* 4. The World Bank Group meets China’s needs for knowledge services (e.g., 137 9 7.64 1.41 research, analysis, data, technical assistance)* D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=147) Weekly 17.0% Monthly 25.2% A few times a year 45.6% Rarely 10.2% Never 2.0% 39 World Bank Group Country Opinion Survey 2019: China D. The World Bank Group’s Knowledge Work and Activities (continued) In China, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 123 17 7.68 1.68 3. Lead to practical solutions 128 16 7.61 1.57 4. Are accessible (well written and easy to understand) 137 9 7.61 1.61 5. Are source of relevant information on global good practices 132 12 8.16 1.37 6. Are adaptable to China’s specific development challenges and country 128 14 7.35 1.51 circumstances* Overall Evaluation N DK Mean SD 7. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your 138 8 7.64 1.49 country?* (1-Not significant at all, 10-Very significant) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 124 19 8.15 1.74 2. The World Bank Group effectively monitors and evaluates the projects and 135 8 8.41 1.44 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 128 16 8.12 1.72 4. The World Bank Group’s “Safeguard Policy” requirements are reasonable 120 23 7.96 1.69 5. The World Bank Group’s conditions on its lending are reasonable 117 27 8.03 1.39 6. The World Bank Group takes decisions quickly in China* 118 24 7.56 1.66 7. Working with the World Bank Group increases China’s institutional capacity 126 16 7.86 1.57 8. Where country systems (e.g., procurement, financial management, etc.) are 110 33 7.68 1.81 adequate, the World Bank Group makes appropriate use of them* 9. The World Bank Group provides effective implementation support (i.e., 129 13 8.38 1.36 supervision of projects) F. The Future Role of the World Bank Group in China Role of WBG in China N DK Mean SD 1. How significant a role do you believe the World Bank Group should play in China’s development in the next five years? (1-Not a significant role at all, 10- 132 5 7.77 1.48 Very significant role) 2. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in China? (Choose no more than TWO) (Responses Combined; N=147) Improve the quality of its experts as related to China’s specific challenges 53.1% Offer more innovative knowledge services 52.4% Improve the competitiveness of its financing (e.g., cost, timeliness and other 26.5% terms) compared to markets Focus primarily on advice and advocacy issues 21.8% Greater collaboration within the World Bank Group (IBRD and IFC) 17.0% Offer more innovative financial products 14.3% Other 1.4% 40 World Bank Group Country Opinion Survey 2019: China G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in China? (Choose no more than TWO) (Responses Combined; N=145) Internet 93.8% Social media 35.9% Periodicals 24.1% Television 20.7% Newspapers 9.7% Other 2.1% Radio 0.7% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=146) Direct contact with World Bank Group (i.e., face to face meetings/discussions) 74.0% World Bank Group’s website 41.1% World Bank Group’s seminars/workshops/conferences 32.2% Social media 11.6% World Bank Group’s publications and other written materials 9.6% Mobile phones 8.9% e-Newsletters 4.8% Other 0.0% Please rate how much you agree with the following statements. (1-Strongly Level of Agreement disagree, 10-Strongly agree) N DK Mean SD 3. I find the World Bank Group’s websites easy to navigate 116 15 7.09 1.77 4. I find the information on the World Bank Group’s website s useful 115 13 7.53 1.72 5. The World Bank Group’s social media channels (e.g., Sina Weibo, WeChat) are 99 40 7.65 1.79 valuable sources of information about the institution 6. When I need information from the World Bank Group I know how to find it 117 20 7.62 2.10 (e.g., whom to call, where to reach them, etc.) 7. The World Bank Group is responsive to my information requests and inquiries 102 36 8.01 1.69 41 World Bank Group Country Opinion Survey 2019: China H. Background Information 1. Which of the following best describes your current position? (Select ONE Percentage of Respondents response) (N=156) Project Management Office (local level) 20.5% Academia/Research Institute/Think tank 19.9% Local Government Official or Staff 13.5% Employee of a Ministry, Ministerial Department of Central government 9.0% Consultant/Contractor working on World Bank Group supported Project/Program 7.1% Project Management Office (central level) 5.8% NGO 5.1% State owned enterprise 5.1% Media (Press, Radio, TV, Web etc.) 4.5% Financial sector/bank 3.2% Private Sector Organization 2.6% Bilateral or Multilateral Agency 1.9% Central Bank 0.6% Regulatory Agency 0.6% Other 0.6% 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=154) Education 15.6% Macroeconomics and fiscal management 13.6% Finance and markets 8.4% Transport and ICT 7.8% Water 7.1% Environment and natural resources 7.1% Urban development 5.8% Agriculture 5.8% Generalist (specialized in multiple sectors) 5.8% Other 5.2% Health, nutrition, and population 3.9% Social protection and labor 3.2% Energy and extractives 2.6% Rural development 2.6% Poverty 2.6% Climate change 1.3% Gender 0.6% Jobs 0.6% Public-private partnerships 0.0% Trade and competitiveness 0.0% 42 World Bank Group Country Opinion Survey 2019: China H. Background Information (continued) 3. Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? (Select only ONE Percentage of Respondents response) (N=156) I currently collaborate with the World Bank Group 50.0% I have previously collaborated with the World Bank Group 16.0% Both of the above (I currently collaborate and previously have collaborated with 28.8% the World Bank Group) I have never collaborated with the World Bank Group 5.1% 4. How long have you been involved with (or a close observer of) the World Bank Percentage of Respondents Group’s activities? (N=156) Less than one year 5.1% One to three years 26.9% More than three years 67.9% 5. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in China? (Select only ONE response) (N=155) The World Bank (IBRD) 92.3% The International Finance Corporation (IFC) 4.5% Other 3.2% 6. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in China? (Choose no more than TWO) (Responses Combined; N=156) Collaborate as part of my professional duties 85.9% Engage in World Bank Group related/sponsored events/activities 35.9% Use World Bank Group website for information, data, research, etc. 9.6% Use World Bank Group reports/data 5.8% Observer 1.9% Percentage of Respondents 7. What’s your gender? (N=156) Female 27.6% Male 72.4% Percentage of Respondents 8. Which best represents your geographic location? (N=156) Beijing 40.4% Chongqing, Xinjiang, Xizang, Qinghai, Gansu, Inner Mongolia, Ningxia, Shaanxi, 32.1% Shanxi, Sichuan, Yunnan, Guizhou, Guangxi Tianjin, Shanghai, Guangdong, Fujian, Zhejiang, Jiangsu, Shandong, Hebei 14.1% Henan, Hunan, Hubei, Anhui, Jiangxi, Liaoning, Jilin, Heilongjiang 13.5% 43 World Bank Group Country Opinion Survey 2019: China Appendix B: Responses to All Questions by Stakeholder Groups1 Employeeof a Ministry N=14 Local Government N=21 Central-level Project Management N=9 Local-level Project Management N=32 Sector/Financial Sector/Bank N=9 NGO N=8 Private  State-Owned Enterprise N=8  Consultant on WBG-supported Project N=11 Media N=7 Academia N=31 Other N=6 A. General Issues facing China On a scale of 1-10, 1 meaning “extremely pessimistic”, 10 meaning “extremely optimistic”, please indicate your perspective on the future of t he next generation in China. Central-Level Local-Level Private/ Employee of a Local Project Project Financial State-Owned Consultant on Ministry Government Management Management Sector/ Bank NGO Enterprise WBG Project Media Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Please indicate your perspective on the future of the 11 8.55 21 7.90 8 6.88 30 8.13 8 7.13 8 6.88 8 6.63 10 7.60 6 7.67 30 7.73 4 7.25 next generation in China. B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in China? (1-Not familiar at all, 10-Extremely familiar) Central-Level Local-Level Private/ Employee of a Local Project Project Financial State-Owned Consultant on Ministry Government Management Management Sector/ Bank NGO Enterprise WBG Project Media Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean How familiar are you with the 13 6.38 19 7.00 9 7.33 32 6.53 9 6.78 8 5.50 8 6.13 11 7.91 7 6.14 31 6.58 6 6.00 work of the WBG in China? Overall, please rate your impression of the World Bank Group’s effectiveness in China. (1-Not effective at all, 10-Very effective) Central-Level Local-Level Private/ Employee of a Local Project Project Financial State-Owned Consultant on Ministry Government Management Management Sector/ Bank NGO Enterprise WBG Project Media Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean Overall, please rate your impression of the WBG’s 13 7.38 20 7.95 9 8.33 32 8.25 9 7.56 8 7.00 6 8.17 11 8.09 7 7.57 31 8.29 6 7.50 effectiveness in China. 1 156 respondents provided information about their current positions. The few respondents from Central Banks, Regulatory Agencies, and Bilateral or Multilateral Agencies were combined with “Other” and respondents from the Financial Sector/Banks were combined with those from Private Sector for the analyses presented in this Appendix. 44 World Bank Group Country Opinion Survey 2019: China B. Overall Attitudes toward the World Bank Group (continued) Central-Level Local-Level Private/ Employee of a Local Project Project Financial State-Owned Consultant on Ministry Government Management Management Sector/ Bank NGO Enterprise WBG Project Media Academia Other N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n To what extent do you believe the WBG's staff is well prepared to help China solve its most 14 6.79 21 7.14 9 7.67 31 7.87 9 6.89 8 6.88 7 7.86 11 7.91 7 7.86 31 7.81 6 6.67 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 45 World Bank Group Country Opinion Survey 2019: China B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in China, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in China? (Choose no more than THREE) *Significantly different between stakeholder groups Office of the Bilateral/ Private/ Percentage of Respondents President/ Government Multilateral Financial (Responses combined) Minister Insitutions Agency Sector/Bank Civil Society Media Academia Other Media Academia Other Poverty reduction 46.2% 47.6% 22.2% 15.6% 25.0% 12.5% 12.5% 54.5% 14.3% 29.0% 33.3% Reducing inequality* 30.8% 23.8% 11.1% 6.3% 50.0% 50.0% 0.0% 0.0% 28.6% 19.4% 50.0% Economic growth 15.4% 14.3% 11.1% 3.1% 12.5% 0.0% 12.5% 9.1% 14.3% 6.5% 0.0% Climate change* 7.7% 4.8% 55.6% 15.6% 12.5% 25.0% 0.0% 9.1% 0.0% 12.9% 0.0% MSE development and access to 15.4% 4.8% 0.0% 6.3% 50.0% 0.0% 12.5% 9.1% 14.3% 16.1% 16.7% finance Access to quality education* 7.7% 19.0% 11.1% 21.9% 12.5% 12.5% 12.5% 0.0% 14.3% 45.2% 0.0% Renewable energy and improving 7.7% 19.0% 33.3% 0.0% 12.5% 25.0% 37.5% 9.1% 14.3% 3.2% 0.0% energy efficiency* Conservation and management of 0.0% 4.8% 11.1% 3.1% 0.0% 0.0% 0.0% 9.1% 0.0% 3.2% 0.0% water resources Opportunity for private sector 15.4% 9.5% 0.0% 0.0% 25.0% 0.0% 25.0% 18.2% 0.0% 0.0% 0.0% growth/investment* Air pollution 15.4% 14.3% 11.1% 12.5% 0.0% 12.5% 12.5% 9.1% 14.3% 6.5% 0.0% Access to quality health services 7.7% 14.3% 0.0% 12.5% 0.0% 12.5% 12.5% 0.0% 14.3% 22.6% 16.7% Employment/income generating 0.0% 4.8% 0.0% 6.3% 12.5% 0.0% 0.0% 0.0% 0.0% 16.1% 0.0% opportunities Environmental improvement and 23.1% 19.0% 44.4% 40.6% 50.0% 25.0% 50.0% 45.5% 14.3% 16.1% 16.7% natural resource management Rural development 7.7% 28.6% 0.0% 25.0% 25.0% 25.0% 12.5% 0.0% 28.6% 16.1% 16.7% Regulatory framework 15.4% 0.0% 22.2% 9.4% 0.0% 0.0% 0.0% 9.1% 28.6% 3.2% 16.7% Communicable and non- 7.7% 0.0% 0.0% 9.4% 0.0% 0.0% 0.0% 0.0% 0.0% 3.2% 0.0% communicable diseases Government 30.8% 4.8% 11.1% 15.6% 0.0% 37.5% 25.0% 54.5% 28.6% 12.9% 33.3% effectiveness/governance* Social protection 0.0% 4.8% 11.1% 0.0% 0.0% 0.0% 0.0% 18.2% 0.0% 3.2% 0.0% Fiscal system reform 0.0% 4.8% 11.1% 0.0% 0.0% 0.0% 12.5% 0.0% 14.3% 6.5% 0.0% Technical and vocational 0.0% 4.8% 11.1% 15.6% 0.0% 25.0% 12.5% 0.0% 0.0% 25.8% 0.0% education Transport 0.0% 4.8% 0.0% 15.6% 0.0% 0.0% 25.0% 9.1% 0.0% 3.2% 0.0% Conservation of cultural heritage 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 6.5% 0.0% Agriculture development and food 15.4% 14.3% 0.0% 12.5% 12.5% 37.5% 12.5% 0.0% 42.9% 9.7% 16.7% safety Financial sector reform* 0.0% 0.0% 11.1% 3.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 50.0% Urban development* 7.7% 9.5% 11.1% 31.3% 46 0.0% 0.0% 0.0% 27.3% 0.0% 6.5% 0.0% Other* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 16.7% World Bank Group Country Opinion Survey 2019: China B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in China? Office of the Bilateral/ Private/ Greatest Value President/ Government Multilateral Financial Percentage of Respondents Minister Insitutions Agency Sector/Bank Civil Society Media Academia Other Media Academia Other Pi l ot i nnova tions tha t ca n be 23.1% 14.3% 44.4% 16.1% 12.5% 62.5% 12.5% 27.3% 14.3% 16.1% 16.7% s ca l ed up i f s ucces s ful Pol i cy a nd economi c a dvi ce* 30.8% 4.8% 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% Convener/fa ci l i tator 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 9.7% 0.0% Tra ns fer of i nterna tiona l bes t 7.7% 19.0% 22.2% 22.6% 12.5% 12.5% 62.5% 18.2% 28.6% 16.1% 16.7% pra ctices Techni ca l a dvi ce 0.0% 0.0% 0.0% 3.2% 0.0% 12.5% 0.0% 18.2% 0.0% 19.4% 0.0% New concepts a nd i nnova tion 30.8% 38.1% 22.2% 35.5% 0.0% 0.0% 25.0% 27.3% 0.0% 22.6% 50.0% Abi l i ty to bui l d i ns titutiona l 7.7% 9.5% 11.1% 19.4% 25.0% 12.5% 0.0% 0.0% 28.6% 12.9% 16.7% ca pa ci ty Fi na nci a l res ources 0.0% 9.5% 0.0% 3.2% 25.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Abi l i ty to mobi l i ze res ources 0.0% 4.8% 0.0% 0.0% 12.5% 0.0% 0.0% 9.1% 14.3% 3.2% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Office of the Bilateral/ Private/ 2nd Greatest Value President/ Government Multilateral Financial Percentage of Respondents Minister Insitutions Agency Sector/Bank Civil Society Media Academia Other Media Academia Other Pi l ot i nnova tions tha t ca n be 8.3% 47.6% 11.1% 16.1% 12.5% 0.0% 25.0% 40.0% 57.1% 6.5% 0.0% s ca l ed up i f s ucces s ful * Pol i cy a nd economi c a dvi ce* 16.7% 0.0% 0.0% 0.0% 25.0% 12.5% 25.0% 0.0% 0.0% 3.2% 0.0% Convener/fa ci l i tator 0.0% 0.0% 0.0% 3.2% 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 16.7% Tra ns fer of i nterna tiona l bes t 25.0% 23.8% 11.1% 16.1% 12.5% 37.5% 12.5% 10.0% 28.6% 16.1% 33.3% pra ctices Techni ca l a dvi ce 0.0% 0.0% 0.0% 6.5% 0.0% 0.0% 0.0% 10.0% 0.0% 9.7% 0.0% New concepts a nd i nnova tion 8.3% 14.3% 44.4% 25.8% 25.0% 12.5% 12.5% 20.0% 0.0% 35.5% 50.0% Abi l i ty to bui l d i ns titutiona l 25.0% 0.0% 0.0% 16.1% 0.0% 25.0% 12.5% 10.0% 0.0% 12.9% 0.0% ca pa ci ty Fi na nci a l res ources 8.3% 14.3% 22.2% 16.1% 0.0% 0.0% 0.0% 0.0% 0.0% 9.7% 0.0% Abi l i ty to mobi l i ze res ources 8.3% 0.0% 11.1% 0.0% 25.0% 12.5% 12.5% 0.0% 14.3% 6.5% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 47 World Bank Group Country Opinion Survey 2019: China B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in China? (Choose no more than TWO) Office of the Bilateral/ Private/ Percentage of Respondents President/ Government Multilateral Financial (Responses combined) Minister Insitutions Agency Sector/Bank Civil Society Media Academia Other Media Academia Other Not cl i ent focus ed 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Not expl ori ng a l terna tive pol i cy 0.0% 0.0% 11.1% 16.1% 0.0% 0.0% 0.0% 18.2% 0.0% 0.0% 0.0% options Not col l a bora ting enough wi th s takehol ders outs i de the 0.0% 20.0% 11.1% 3.2% 25.0% 50.0% 12.5% 9.1% 28.6% 9.7% 16.7% Government Its a dvi ce a nd s tra tegi es do not l end thems el ves to pra ctica l 7.7% 5.0% 0.0% 3.2% 0.0% 12.5% 12.5% 27.3% 14.3% 6.5% 33.3% probl em s ol vi ng Not enough publ i c di s cl os ure of 0.0% 0.0% 0.0% 3.2% 0.0% 0.0% 12.5% 0.0% 14.3% 9.7% 0.0% i ts work Arroga nt i n i ts a pproa ch* 0.0% 5.0% 11.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 50.0% Staff too i na cces s i bl e 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 9.1% 0.0% 0.0% 0.0% Worl d Ba nk Group’s proces s es too 61.5% 60.0% 55.6% 41.9% 50.0% 50.0% 0.0% 27.3% 28.6% 64.5% 0.0% compl ex* Not wi l l i ng to hones tly cri tici ze pol i ci es a nd reform efforts i n the 7.7% 0.0% 11.1% 3.2% 25.0% 25.0% 50.0% 18.2% 14.3% 6.5% 0.0% country* Impos i ng technocra tic s ol utions wi thout rega rd to country 15.4% 15.0% 22.2% 9.7% 12.5% 0.0% 0.0% 27.3% 0.0% 6.5% 0.0% condi tions Worl d Ba nk Group’s proces s es too 15.4% 35.0% 11.1% 29.0% 12.5% 37.5% 12.5% 9.1% 0.0% 19.4% 0.0% s l ow Not a l i gned wi th country pri ori ties 0.0% 0.0% 0.0% 6.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Not a dequa tel y s ens i tive to 30.8% 0.0% 33.3% 25.8% 12.5% 0.0% 25.0% 9.1% 28.6% 29.0% 16.7% pol i tica l /s oci a l rea l i ties i n Chi na Other 7.7% 0.0% 0.0% 6.5% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 7.7% 5.0% 11.1% 3.2% 12.5% 0.0% 12.5% 0.0% 14.3% 3.2% 33.3% *Significantly different between stakeholder groups 48 World Bank Group Country Opinion Survey 2019: China B. Overall Attitudes toward the World Bank Group (continued) To what extent do you believe that the World Bank Group’s work and support help the poorest in China? (Select only ONE response) Office of the Bilateral/ Private/ President/ Government Multilateral Financial Percentage of Respondents Minister Insitutions Agency Sector/Bank Civil Society Media Academia Other Media Academia Other To a ful l y s uffi ci ent degree 9.5% 22.2% 9.7% 10.0% 3.2% 16.7% To a s omewha t s uffi ci ent degree 91.7% 85.7% 55.6% 71.0% 75.0% 75.0% 62.5% 80.0% 71.4% 74.2% 50.0% To a s omewha t i ns uffi ci ent 8.3% 4.8% 11.1% 12.5% 12.5% 14.3% degree 9.7% 37.5% 12.9% To a very i ns uffi ci ent degree 11.1% 6.5% 10.0% 9.7% Don’t know 3.2% 12.5% 12.5% 14.3% 33.3% In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Office of the Bilateral/ Private/ Percentage of Respondents President/ Government Multilateral Financial (Responses combined) Minister Insitutions Agency Sector/Bank Civil Society Media Academia Other Media Academia Other Aca demi a /thi nk tanks /res ea rch 76.9% 45.0% 66.7% 41.9% 37.5% 50.0% 37.5% 36.4% 14.3% 67.7% 20.0% i ns titutes Medi a * 7.7% 10.0% 0.0% 6.5% 0.0% 0.0% 25.0% 9.1% 57.1% 3.2% 0.0% Loca l Government 30.8% 75.0% 22.2% 58.1% 62.5% 37.5% 37.5% 63.6% 28.6% 61.3% 40.0% Pri va te s ector* 23.1% 40.0% 33.3% 12.9% 87.5% 37.5% 37.5% 45.5% 57.1% 12.9% 40.0% NGOs * 7.7% 5.0% 22.2% 12.9% 0.0% 62.5% 25.0% 0.0% 14.3% 9.7% 0.0% Youth/uni vers i ty groups 7.7% 5.0% 22.2% 19.4% 0.0% 12.5% 12.5% 0.0% 0.0% 22.6% 20.0% Benefi ci a ri es 23.1% 5.0% 33.3% 32.3% 12.5% 0.0% 0.0% 18.2% 14.3% 12.9% 20.0% Other* 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% 20.0% Don’t know 0.0% 0.0% 0.0% 3.2% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 49 World Bank Group Country Opinion Survey 2019: China B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in China? (1-Strongly disagree, 10-Strongly agree) Central-Level Local-Level Private/ Employee of a Local Project Project Financial State-Owned Consultant on Ministry Government Management Management Sector/ Bank NGO Enterprise WBG Project Media Academia Other N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n Overall the World Bank Group currently plays a relevant role in 13 6.92 19 7.21 9 8.11 30 7.57 8 7.00 8 5.87 8 8.00 11 7.45 7 7.71 31 7.42 5 6.80 development in China The World Bank Group’s work is aligned with what I consider the 13 7.69 19 7.63 9 8.56 29 8.17 8 7.25 7 6.57 7 8.71 11 8.09 7 7.71 30 7.77 5 6.60 development priorities for China The World Bank Group supports programs and strategies that are 12 8.00 18 7.89 9 8.78 31 8.45 8 7.75 7 7.29 8 8.38 11 8.45 7 7.86 31 7.71 4 7.25 realistic for China The World Bank Group treats clients and stakeholders in 11 8.27 18 8.17 9 8.33 31 8.29 8 8.13 7 8.14 8 8.75 11 8.09 7 8.43 31 8.06 4 7.75 China with respect 50 World Bank Group Country Opinion Survey 2019: China B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in China, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Central-Level Local-Level Private/ Employee of a Local Project Project Financial State-Owned Consultant on Ministry Government Management Management Sector/ Bank NGO Enterprise WBG Project Media Academia Other N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n Responsiveness 11 6.91 19 6.95 8 8.00 30 7.47 8 7.62 7 7.71 6 7.17 11 7.09 4 8.00 30 7.20 5 7.00 Being inclusive 13 7.15 18 7.61 9 8.22 30 8.03 8 8.00 7 8.14 7 8.14 11 7.73 4 8.50 30 7.53 5 6.60 Openness (sharing data and 13 7.54 17 8.06 9 8.89 29 7.97 8 7.88 7 8.14 7 8.86 10 8.30 5 8.20 31 7.61 5 7.00 other information) Staff accessibility 13 7.62 18 8.00 9 8.22 30 8.40 8 8.63 7 7.86 8 8.38 11 7.91 6 8.83 31 8.58 5 7.00 Straightforwardness and 13 7.62 18 8.17 9 8.44 30 8.73 8 8.25 6 8.33 6 8.67 11 8.45 5 8.00 30 8.60 5 6.80 honesty Ease of access to the people at the WBG who are making 12 7.83 18 7.61 9 7.89 30 8.70 8 8.13 6 7.83 8 8.25 11 7.73 5 7.60 30 8.03 5 6.80 decisions important to my work Collaboration with civil society 11 6.82 14 6.43 6 8.33 27 7.41 8 7.63 8 7.00 6 7.67 10 6.60 4 7.50 23 7.57 3 7.00 Collaboration with the 13 8.00 19 8.32 9 8.67 29 8.31 7 8.43 5 8.20 7 8.29 10 8.20 3 6.67 29 8.52 5 7.40 Government Collaboration with the private 11 6.55 16 6.25 6 8.67 28 6.89 7 7.57 4 7.25 4 7.25 8 5.88 3 7.00 24 7.08 4 7.00 sector The speed in which it gets things accomplished on the 13 7.69 18 7.56 9 8.78 30 8.03 8 8.13 6 7.33 8 8.25 10 7.50 3 8.67 30 7.93 4 7.50 ground Being a long-term partner 13 8.08 18 8.61 9 9.00 29 8.48 7 8.57 7 7.86 7 9.00 10 8.90 5 8.00 31 8.71 4 6.50 51 World Bank Group Country Opinion Survey 2019: China C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in China? Central-Level Local-Level Private/ Employee of a Local Project Project Financial State-Owned Consultant on Ministry Government Management Management Sector/ Bank NGO Enterprise WBG Project Media Academia Other N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n Urban development and urban 9 7.44 20 8.05 3 8.33 20 8.35 3 7.67 6 6.83 5 7.80 9 8.33 3 8.67 19 7.68 1 7.00 environmental services Urban transport 8 7.75 16 7.81 3 8.67 21 8.29 2 7.00 4 6.25 6 8.17 7 8.57 4 9.00 19 7.63 Railway 9 7.67 13 7.92 1 9.00 15 7.00 2 6.50 1 7.00 4 7.75 5 7.00 4 8.50 17 7.29 1 6.00 Environmental 11 7.91 17 8.06 8 8.50 21 8.33 6 7.83 6 7.17 6 8.33 9 8.67 5 9.00 20 7.90 2 8.00 sustainability/anti-pollution Regulatory framework 10 7.20 15 6.93 5 8.80 18 7.72 4 7.50 2 5.50 4 8.50 7 7.14 2 9.00 24 7.62 2 8.50 Poverty reduction 10 7.50 15 7.40 6 8.83 25 7.96 4 8.50 4 7.00 4 9.00 8 7.75 5 9.40 24 7.79 3 8.33 Gender equity 9 7.67 13 7.92 5 9.40 24 8.71 2 8.00 4 7.00 2 8.00 7 7.43 3 8.67 24 8.08 1 7.00 Private sector development* 7 7.00 12 6.00 2 10.00 20 7.35 5 7.80 3 5.67 1 6.00 8 5.88 3 9.33 15 7.40 1 7.00 Water and sanitation 11 7.73 16 8.19 4 8.25 20 8.30 3 7.33 4 7.25 3 8.67 9 8.44 3 8.67 19 8.26 2 6.00 Economic growth 9 7.78 15 6.93 1 10.00 22 7.23 3 7.67 2 7.00 5 7.80 8 6.75 3 9.33 22 7.59 3 7.67 Sustainable and renewable 10 8.00 17 7.53 7 8.57 21 7.76 4 8.25 4 6.75 5 8.40 10 8.00 3 7.00 22 7.95 2 8.00 energy Disaster management 8 7.50 13 6.77 3 9.00 14 7.86 2 7.00 2 7.00 3 7.67 7 7.00 3 9.00 10 7.90 1 7.00 Public sector 9 7.56 14 6.86 1 8.00 19 7.11 2 7.50 3 6.33 2 7.00 7 6.00 2 7.00 15 7.80 3 7.33 governance/reform Financial markets 7 7.29 12 6.25 14 7.00 6 7.50 2 6.00 3 7.33 6 5.67 4 8.75 10 7.60 2 7.50 Health 7 7.57 14 7.57 1 9.00 19 7.79 3 7.67 1 5.00 3 7.00 8 6.75 3 8.33 15 7.60 3 6.67 Rural development 10 8.20 15 7.73 5 8.00 21 7.95 4 8.00 3 6.33 4 8.00 9 7.33 4 8.50 18 7.83 1 8.00 Technical and vocational 9 8.00 16 8.13 2 9.50 21 8.14 4 7.75 3 5.67 3 7.67 8 6.75 3 8.33 26 8.23 1 7.00 education and training Education 7 8.00 14 7.79 2 9.00 19 8.00 3 8.00 4 6.75 3 7.67 8 6.38 2 8.50 25 8.36 Social protection 6 7.67 12 6.58 2 10.00 14 7.50 2 7.50 2 6.00 3 7.33 6 6.17 3 9.33 12 7.75 1 8.00 Climate change 10 7.70 14 7.14 6 9.00 18 8.00 3 8.33 4 6.50 4 8.25 9 7.22 3 9.00 14 7.79 1 8.00 Sustainable agricultural 10 8.10 14 7.79 5 8.60 18 8.11 3 7.67 4 6.25 4 8.50 9 7.67 4 8.75 15 7.93 development Natural resource management 9 7.67 13 7.54 3 10.00 16 8.19 4 8.25 4 6.50 4 8.50 9 7.67 3 8.67 14 7.79 1 7.00 (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups 52 World Bank Group Country Opinion Survey 2019: China C. World Bank Group’s Effectiveness and Results (continued) Central-Level Local-Level Private/ Employee of a Local Project Project Financial State-Owned Consultant on Ministry Government Management Management Sector/ Bank NGO Enterprise WBG Project Media Academia Other N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean N Mean To what extent does the WBG’s work help to achieve 12 7.08 18 6.78 8 8.13 25 7.12 8 7.38 7 6.29 7 7.57 9 6.56 5 8.40 26 7.42 3 7.00 development results in China? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in China? (1-Strongly disagree, 10-Strongly agree) Central-Level Local-Level Private/ Employee of a Local Project Project Financial State-Owned Consultant on Ministry Government Management Management Sector/ Bank NGO Enterprise WBG Project Media Academia Other N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n The WBG's financial instruments 12 6.67 20 6.60 9 7.89 26 7.69 8 7.25 7 6.14 7 8.00 10 6.80 3 7.67 26 7.23 2 7.50 meet the needs of China The WBG meets China’s needs 12 6.92 19 7.00 8 8.63 27 8.07 5 7.60 8 7.13 7 8.29 11 7.36 6 7.67 29 7.69 4 8.00 for knowledge services *Significantly different between stakeholder groups D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * Office of the Bilateral/ Private/ President/ Government Multilateral Financial Percentage of Respondents Minister Insitutions Agency Sector/Bank Civil Society Media Academia Other Media Academia Other Weekl y 15.4% 30.0% 22.2% 50.0% 25.8% Monthl y 15.4% 25.0% 55.6% 22.2% 12.5% 12.5% 12.5% 45.5% 33.3% 22.6% 40.0% A few ti mes a yea r 53.8% 35.0% 33.3% 40.7% 50.0% 87.5% 62.5% 45.5% 16.7% 48.4% 20.0% Ra rel y 7.7% 10.0% 11.1% 14.8% 25.0% 25.0% 9.1% 3.2% 20.0% Never 7.7% 12.5% 20.0% *Significantly different between stakeholder groups 53 World Bank Group Country Opinion Survey 2019: China D. The World Bank Group’s Knowledge Work and Activities (continued) In China, to what extent do you believe that the World Bank Group’s knowledge work and activities : (1-To no degree at all, 10-To a very significant degree) Central-Level Local-Level Private/ Employee of a Local Project Project Financial State-Owned Consultant on Ministry Government Management Management Sector/ Bank NGO Enterprise WBG Project Media Academia Other N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n Are timely 11 6.91 18 7.44 8 8.63 25 8.20 4 7.25 6 6.33 7 7.71 9 7.00 4 7.50 29 7.93 1 9.00 Lead to practical solutions 11 7.00 17 7.59 9 8.33 26 7.85 6 7.33 6 6.33 5 7.80 11 7.27 4 8.00 30 7.70 2 8.00 Are accessible (well written and 11 6.91 18 7.28 9 8.11 28 7.75 6 7.50 7 7.14 7 8.29 11 7.27 6 8.17 30 7.63 3 8.67 easy to understand) Are source of relevant information on global good 11 8.00 18 7.78 9 8.78 27 8.41 6 8.17 7 7.86 7 8.29 11 8.18 5 8.20 28 7.96 2 9.50 practices Are adaptable to China’s specific development 11 6.91 17 7.24 8 8.88 28 7.36 5 7.40 6 6.50 6 8.00 10 7.20 5 7.60 28 7.25 3 6.67 challenges and country circumstances Central-Level Local-Level Private/ Employee of a Local Project Project Financial State-Owned Consultant on Ministry Government Management Management Sector/ Bank NGO Enterprise WBG Project Media Academia Other N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n Overall, how significant a contribution do you believe the WBG's knowledge work and 12 7.25 19 7.05 9 8.33 27 7.81 6 7.83 8 7.00 7 8.14 11 7.73 5 8.20 30 7.67 3 8.00 activities make to development results in your country? (1-Not significant at all, 10-Very significant) 54 World Bank Group Country Opinion Survey 2019: China E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Central-Level Local-Level Private/ Employee of a Local Project Project Financial State-Owned Consultant on Ministry Government Management Management Sector/ Bank NGO Enterprise WBG Project Media Academia Other N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n The World Bank Group disburses 11 7.18 18 8.61 9 8.78 28 8.75 7 8.43 4 5.75 6 8.00 11 8.00 3 7.67 26 7.77 funds promptly* The WBG effectively monitors and evaluates the projects and 13 8.62 18 8.56 9 8.78 28 8.50 7 8.29 5 6.80 7 8.29 11 8.09 4 8.50 30 8.43 2 8.00 programs it supports The World Bank Group’s approvals and reviews are done 13 7.69 19 8.32 9 8.89 28 8.61 7 8.14 3 5.00 6 7.83 11 7.91 3 7.00 27 8.07 1 7.00 in a timely fashion The WBG’s “Safeguard Policy” 12 6.92 18 7.61 9 8.67 27 8.04 5 8.00 3 6.00 6 8.00 11 8.27 2 8.50 25 8.36 1 9.00 requirements are reasonable The WBG’s conditions on its 9 7.67 19 7.58 8 8.63 27 8.26 7 7.71 4 7.00 6 7.83 11 8.00 2 10.00 23 8.22 lending are reasonable The World Bank Group takes 9 6.89 17 6.76 9 8.44 28 8.21 7 7.86 3 4.67 6 7.67 10 7.10 3 8.00 24 7.63 1 8.00 decisions quickly in China* Working with the World Bank Group increases China’s 11 7.45 18 7.56 8 8.12 28 8.00 6 7.83 5 7.00 7 7.71 11 8.00 3 9.00 25 8.00 3 7.33 institutional capacity Where country systems are adequate, the WBG makes 9 6.89 18 7.06 8 8.38 27 7.56 4 7.75 3 6.00 7 8.00 10 7.60 2 8.00 21 8.52 appropriate use of them The WBG provides effective 11 8.09 18 8.44 9 8.67 28 8.68 6 8.17 5 7.00 7 8.29 11 8.36 3 9.00 28 8.39 2 7.50 implementation support *Significantly different between stakeholder groups 55 World Bank Group Country Opinion Survey 2019: China F. The Future Role of the World Bank Group in China Central-Level Local-Level Private/ Employee of a Local Project Project Financial State-Owned Consultant on Ministry Government Management Management Sector/ Bank NGO Enterprise WBG Project Media Academia Other N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n How significant a role do you believe the WBG should play in 12 7.25 20 7.75 9 8.44 24 7.92 7 8.14 6 7.00 6 7.33 10 8.00 4 7.75 30 7.73 3 8.33 China’s development in the next five years? (1-Not significant at all, 10-Very significant) Which of the following SHOULD the World Bank Group do to make itself of greater value in China? (Choose no more than TWO) Office of the Bilateral/ Private/ Percentage of Respondents President/ Government Multilateral Financial (Responses combined) Minister Insitutions Agency Sector/Bank Civil Society Media Academia Other Media Academia Other Improve the qua l i ty of i ts experts a s rel a ted to Chi na ’s s peci fi c 69.2% 60.0% 55.6% 50.0% 25.0% 50.0% 50.0% 72.7% 33.3% 45.2% 100.0% cha l l enges Focus pri ma ri l y on a dvi ce a nd 15.4% 10.0% 33.3% 28.6% 25.0% 0.0% 25.0% 36.4% 16.7% 22.6% 25.0% a dvoca cy i s s ues Improve the competitivenes s of 23.1% 50.0% 33.3% 14.3% 25.0% 0.0% 25.0% 9.1% 50.0% 35.5% 0.0% i ts fi na nci ng compa red to ma rkets Grea ter col l a bora tion wi thi n the 30.8% 5.0% 0.0% 17.9% 37.5% 25.0% 12.5% 9.1% 16.7% 19.4% 25.0% Worl d Ba nk Group (IBRD a nd IFC) Offer more i nnova tive fi na nci a l 0.0% 25.0% 22.2% 14.3% 25.0% 37.5% 0.0% 9.1% 16.7% 6.5% 0.0% products Offer more i nnova tive knowl edge 38.5% 40.0% 55.6% 57.1% 62.5% 62.5% 87.5% 45.5% 50.0% 51.6% 25.0% s ervi ces Other 0.0% 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% 3.2% 0.0% 56 World Bank Group Country Opinion Survey 2019: China G. Communication and Information Sharing How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of the Bilateral/ Private/ Percentage of Respondents President/ Government Multilateral Financial (Responses combined) Minister Insitutions Agency Sector/Bank Civil Society Media Academia Other Media Academia Other Di rect contact wi th WBG 61.5% 84.2% 88.9% 82.1% 87.5% 50.0% 75.0% 81.8% 33.3% 71.0% 50.0% e-News l etters * 0.0% 0.0% 0.0% 0.0% 12.5% 12.5% 0.0% 0.0% 33.3% 9.7% 0.0% Worl d Ba nk Group’s s emi na rs / 38.5% 57.9% 11.1% 25.0% 25.0% 37.5% 0.0% 27.3% 33.3% 38.7% 25.0% works hops /conferences Worl d Ba nk Group’s publ i ca tions 7.7% 15.8% 0.0% 7.1% 0.0% 12.5% 0.0% 18.2% 16.7% 12.9% 0.0% a nd other wri tten ma teri a l s Worl d Ba nk Group’s webs i te 53.8% 31.6% 55.6% 25.0% 25.0% 50.0% 75.0% 54.5% 50.0% 32.3% 100.0% Soci a l medi a 23.1% 5.3% 0.0% 17.9% 25.0% 0.0% 12.5% 0.0% 16.7% 9.7% 0.0% Mobi l e phones 0.0% 0.0% 11.1% 21.4% 0.0% 25.0% 0.0% 9.1% 0.0% 9.7% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Central-Level Local-Level Private/ Employee of a Local Project Project Financial State-Owned Consultant on Ministry Government Management Management Sector/ Bank NGO Enterprise WBG Project Media Academia Other N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n N Mea n I find the World Bank Group’s 13 6.69 17 6.47 8 7.62 21 7.10 6 6.83 8 6.88 6 8.17 10 7.10 5 8.00 17 7.12 4 8.00 websites easy to navigate I find the information on the 13 7.00 15 6.93 7 8.86 22 7.50 6 7.17 8 7.25 6 8.33 10 7.80 5 8.00 18 7.44 4 8.25 WBG’s websites useful The World Bank Group’s social media channels are valuable 12 7.17 12 6.83 6 8.00 19 7.89 3 7.67 4 5.75 5 8.60 8 7.50 4 8.50 24 7.92 1 10.00 sources of information about the institution When I need information from the World Bank Group I know 11 6.55 16 6.75 6 9.33 23 7.83 5 8.00 6 6.50 6 7.50 9 7.78 5 7.40 26 8.31 3 6.67 how to find it The World Bank Group is 9 7.11 16 7.69 6 9.17 22 8.45 5 8.00 3 6.67 3 8.00 8 7.25 3 9.00 24 8.29 3 7.00 responsive to my information 57 World Bank Group Country Opinion Survey 2019: China H. Background Information Which of the following describes most of your exposure to the World Bank Group in China? (Choose no more than TWO) Office of the Bilateral/ Private/ Percentage of Respondents President/ Government Multilateral Financial (Responses combined) Minister Insitutions Agency Sector/Bank Civil Society Media Academia Other Media Academia Other Obs erver 0.0% 0.0% 0.0% 0.0% 0.0% 12.5% 0.0% 0.0% 0.0% 6.5% 0.0% Us e WBG reports /da ta 7.1% 0.0% 0.0% 3.1% 0.0% 25.0% 0.0% 9.1% 28.6% 6.5% 0.0% Enga ge i n WBG rel a ted/s pons ored 28.6% 47.6% 33.3% 43.7% 11.1% 62.5% 37.5% 18.2% 42.9% 25.8% 50.0% events /a cti vi ti es Col l a bora te a s pa rt of my 85.7% 100.0% 100.0% 90.6% 100.0% 50.0% 87.5% 90.9% 71.4% 77.4% 66.7% profes s i ona l duti es * Us e Worl d Ba nk Group webs i te for 7.1% 0.0% 0.0% 0.0% 11.1% 37.5% 0.0% 18.2% 28.6% 9.7% 50.0% i nforma ti on, da ta , res ea rch, etc.* *Significantly different between stakeholder groups 58 World Bank Group Country Opinion Survey 2019: China Appendix C: Responses to Indicator Questions by Location2 Beijing N=63  Tianjin, Shanghai, Guangdong, Fujian, Zhejiang, Jiangsu, Shandong, Hebei N=22 Henan, Hunan, Hubei, Anhui, Jiangxi, Liaoning, Jilin, Heilongjiang N=21  Chongqing, Xinjiang, Xizang, Qinghai, Gansu, Inner Mongolia, Ningxia, Shaanxi, Shanxi, Sichuan, Yunnan, Guizhou, Guangxi N=50 B. Overall Attitudes toward the World Bank Group Beijing Tianjin, et al Henan, et al Chongqing, et al N Mean N Mean N Mean N Mean How familiar are you with the work of the 63 6.71 22 6.77 20 7.05 48 6.29 World Bank Group in China? (1-Not familiar at all, 10-Extremely familiar) Beijing Tianjin, et al Henan, et al Chongqing, et al N Mean N Mean N Mean N Mean Overall, please rate your impression of the 62 7.71 22 8.09 20 8.20 48 8.15 World Bank Group’s effectiveness in China. (1-Not effective at all, 10-Very effective) Beijing Tianjin, et al Henan, et al Chongqing, et al N Mean N Mean N Mean N Mean To what extent do you believe the WBG's staff is well prepared to help China solve its 63 7.17 22 8.00 21 7.29 48 7.77 most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 2 156 respondents provided information about their geographic location. 59 World Bank Group Country Opinion Survey 2019: China B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in China? Beijing Tianjin, et al Henan, et al Chongqing, et al N Mean N Mean N Mean N Mean Overall the WBG currently plays a relevant 61 7.18 21 7.43 19 7.58 48 7.42 role in development in China The World Bank Group’s work is aligned with what I consider the development 59 7.61 21 8.05 18 7.78 47 7.98 priorities for China The WBG supports programs and strategies 58 7.93 22 8.32 19 8.00 47 8.09 that are realistic for China The WWBG treats clients and stakeholders 57 8.04 22 8.73 19 8.16 47 8.21 in China with respect (1-Strongly disagree, 10-Strongly agree) To what extent is the World Bank Group an effective development partner in China, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Beijing Tianjin, et al Henan, et al Chongqing, et al N Mean N Mean N Mean N Mean Responsiveness 54 7.15 22 7.50 18 7.39 45 7.36 Being inclusive 57 7.67 22 8.23 19 7.68 44 7.66 Openness (sharing data and other 58 8.00 21 8.48 18 8.44 44 7.48 information)* Staff accessibility 59 8.05 22 8.41 19 8.16 46 8.39 Straightforwardness and honesty 56 7.96 22 8.73 18 8.39 45 8.62 Ease of access to the people at the World Bank Group who are making decisions 55 7.73 22 8.27 19 8.05 46 8.24 important to my work Collaboration with civil society 50 7.18 19 7.84 15 7.00 36 7.11 Collaboration with the Government 54 8.13 20 8.45 19 8.32 43 8.35 Collaboration with the private sector 46 7.00 18 7.44 15 6.47 36 6.69 The speed in which it gets things 53 7.87 22 7.86 18 7.83 46 8.02 accomplished on the ground Being a long-term partner 58 8.29 20 8.95 18 8.72 44 8.48 *Significantly different between geographic locations 60 World Bank Group Country Opinion Survey 2019: China C. World Bank Group’s Effectiveness and Results Beijing Tianjin, et al Henan, et al Chongqing, et al N Mean N Mean N Mean N Mean To what extent does the WBG’s work help to 53 7.30 19 7.00 16 6.94 40 7.25 achieve development results in China? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the WBG in China? Beijing Tianjin, et al Henan, et al Chongqing, et al N Mean N Mean N Mean N Mean The WBG's financial instruments meet the 52 6.98 21 6.86 19 7.42 38 7.53 needs of China The World Bank Group meets China’s needs 56 7.48 20 7.60 18 7.89 42 7.74 for knowledge services (1-Strongly disagree, 10-Strongly agree) D. The World Bank Group’s Knowledge Work and Activities In China, to what extent do you believe that the World Bank Group’s knowledge work and activities : Beijing Tianjin, et al Henan, et al Chongqing, et al N Mean N Mean N Mean N Mean Are adaptable to China’s specific development challenges and country 50 7.10 20 7.50 18 7.50 39 7.51 circumstances (1-To no degree at all, 10-To a very significant degree) Beijing Tianjin, et al Henan, et al Chongqing, et al N Mean N Mean N Mean N Mean Overall, how significant a contribution do you believe the WBG's knowledge work and 56 7.61 20 7.70 17 7.47 44 7.73 activities make to development results in China? (1-Not significant at all, 10-Very significant) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Beijing Tianjin, et al Henan, et al Chongqing, et al N Mean N Mean N Mean N Mean The World Bank Group takes decisions 41 7.17 18 7.78 19 7.26 39 8.00 quickly in China Where country systems are adequate, the 35 7.37 18 8.33 18 6.94 38 7.97 WBG makes appropriate use of them 61 World Bank Group Country Opinion Survey 2019: China Appendix D: Responses to Select Questions by Collaboration with the WBG3 Collaborating with the WBG N=123 Not collaborating with the WBG N=33 A. General Issues facing China Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD On a scale of 1-10, 1 meaning “extremely pessimistic”, 10 meaning “extremely optimistic”, please indicate your 116 7.74 1.79 28 7.46 1.37 perspective on the future of the next generation in China. B. Overall Attitudes toward the World Bank Group Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD How familiar are you with the work of the WBG in China? 121 6.72 1.94 32 6.31 2.46 (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Overall, please rate your impression of the World Bank 121 8.07 1.49 31 7.58 1.34 Group’s effectiveness in China. (1-Not effective at all, 10-Very effective) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group's staff is well prepared to help China solve its most complicated 122 7.69 1.53 32 6.75 1.52 development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators 3156 respondents provided information about their level of collaboration with the World Bank Group (question H3 in the questionnaire). Respondents were asked “Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country?” Response options “I currently collaborate with the World Bank Group” and “Both of the above (I currently collaborate and previously have collaborated with the World Bank Group)” were combined as “Collaborating with the WBG”, and “I have previously collaborated with the World Bank Group” and “I have never collaborated with the World Bank Group” were combined as “Not Collaborating with the WBG.” 62 World Bank Group Country Opinion Survey 2019: China B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in China, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in China? (Choose no more than THREE) Percentage of Respondents Collaborating Not Collaborating (Responses combined) with the WBG with the WBG Poverty reduction 30.9% 22.6% Reduci ng i nequa l i ty 17.1% 32.3% Economi c growth 7.3% 12.9% Cl i ma te cha nge 13.8% 9.7% MSE devel opment a nd a cces s to fi na nce 10.6% 16.1% Acces s to qua l i ty educa tion 21.1% 16.1% Renewa bl e energy a nd i mprovi ng energy 10.6% 12.9% effi ci ency Cons erva tion a nd ma na gement of wa ter 4.1% 0.0% res ources Opportuni ty for pri va te s ector 5.7% 9.7% growth/i nves tment Ai r pol l ution 11.4% 6.5% Acces s to qua l i ty hea l th s ervi ces 13.0% 9.7% Empl oyment/i ncome genera ting opportuni ties 4.9% 9.7% Envi ronmental i mprovement a nd na tura l 31.7% 22.6% res ource ma na gement Rura l devel opment 18.7% 16.1% Regul a tory fra mework 8.1% 6.5% Communi ca bl e a nd non-communi ca bl e 2.4% 6.5% di s ea s es Government effectivenes s /governa nce 17.9% 25.8% Soci a l protection 4.1% 0.0% Fi s ca l s ys tem reform 4.9% 0.0% Techni ca l a nd voca tiona l educa tion 13.0% 6.5% Tra ns port 7.3% 3.2% Cons erva tion of cul tura l heri tage 3.3% 0.0% Agri cul ture devel opment a nd food s a fety 13.0% 16.1% Fi na nci a l s ector reform* 1.6% 9.7% Urba n devel opment 12.2% 12.9% Other* 0.0% 3.2% *Significantly different between collaborators and non-collaborators 63 World Bank Group Country Opinion Survey 2019: China B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’ s work in China? Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role 118 7.45 1.90 31 6.94 1.79 in development in China The World Bank Group’s work is aligned with what I consider 115 7.91 1.63 30 7.43 1.33 the development priorities for China The World Bank Group supports programs and strategies that 116 8.10 1.49 30 7.83 1.42 are realistic for China The World Bank Group treats clients and stakeholders in China 115 8.23 1.48 30 8.13 1.28 with respect (1-Strongly disagree, 10-Strongly agree) To what extent is the World Bank Group an effective development partner in China, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Responsiveness 112 7.34 1.73 27 7.15 1.43 Being inclusive 113 7.83 1.61 29 7.45 1.62 Openness (sharing data and other information) 112 8.04 1.59 29 7.69 1.58 Staff accessibility* 116 8.36 1.47 30 7.70 1.73 Straightforwardness and honesty* 113 8.47 1.28 28 7.86 1.72 Ease of access to the people at the World Bank Group who are 113 8.09 1.61 29 7.76 1.60 making decisions important to my work Collaboration with civil society 93 7.19 1.69 27 7.41 1.62 Collaboration with the Government 108 8.35 1.30 28 7.96 1.29 Collaboration with the private sector 89 6.84 1.89 26 7.12 1.77 The speed in which it gets things accomplished on the ground 110 7.95 1.53 29 7.79 1.21 Being a long-term partner* 111 8.66 1.26 29 7.90 1.50 *Significantly different between collaborators and non-collaborators 64 World Bank Group Country Opinion Survey 2019: China C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the WBG is in terms of the work it does in the following areas of development in China? (1-Not effective at all, 10-Very effective) *Significantly different between collaborators and non-collaborators Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Urban development and urban environmental services* 76 8.08 1.32 22 7.41 1.14 Urban transport 70 8.10 1.49 20 7.45 1.57 Railway 56 7.43 1.84 16 7.50 1.37 Environmental sustainability/anti-pollution 86 8.22 1.27 25 7.88 1.33 Regulatory framework 74 7.51 1.60 19 7.68 1.57 Poverty reduction 83 7.94 1.50 25 7.92 1.12 Gender equity 73 8.21 1.57 21 8.00 1.23 Private sector development 61 7.07 2.04 16 7.00 1.46 Water and sanitation 72 8.21 1.32 22 7.82 1.33 Economic growth 73 7.41 1.88 20 7.50 1.36 Sustainable and renewable energy 83 7.87 1.54 22 7.82 1.26 Disaster management 53 7.70 1.60 13 6.92 1.32 Public sector governance/reform 61 7.13 1.85 16 7.19 1.22 Financial markets 51 7.02 1.69 15 7.00 1.46 Health 59 7.51 1.52 18 7.50 1.20 Rural development 76 7.83 1.46 18 7.89 1.02 Technical and vocational education and training 78 7.99 1.48 18 7.78 1.44 Education 72 7.87 1.64 15 7.93 1.10 Social protection 48 7.21 1.89 15 7.93 1.10 Climate change 69 7.80 1.60 17 7.65 1.12 Sustainable agricultural development 71 7.99 1.29 15 7.80 1.15 Natural resource management 63 8.00 1.43 17 7.53 1.18 Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 102 7.21 1.71 26 7.15 1.16 achieve development results in China? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the WBG in China? Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD The WBG's financial instruments meet the needs of China 105 7.18 1.80 25 7.20 1.19 The WBG meets China’s needs for knowledge services 109 7.67 1.49 27 7.48 1.12 (1-Strongly disagree, 10-Strongly agree) 65 World Bank Group Country Opinion Survey 2019: China D. The World Bank Group’s Knowledge Work and Activities In China, to what extent do you believe that the World Bank Group’s knowledge work and activities : Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Are timely 98 7.69 1.80 24 7.63 1.14 Lead to practical solutions 102 7.65 1.63 25 7.40 1.32 Are accessible (well written and easy to understand) 110 7.59 1.68 26 7.65 1.29 Are source of relevant information on global good practices 107 8.19 1.44 24 8.04 1.04 Are adaptable to China’s specific development challenges and 102 7.37 1.56 25 7.24 1.33 country circumstances (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 110 7.62 1.56 27 7.74 1.23 development results in your country? (1-Not significant at all, 10-Very significant) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly 101 8.12 1.80 22 8.23 1.54 The World Bank Group effectively monitors and evaluates the 110 8.42 1.48 24 8.29 1.23 projects and programs it supports The WBG’s approvals and reviews are done in a timely fashion 106 8.10 1.78 21 8.19 1.50 The WBG’s “Safeguard Policy” requirements are reasonable 98 7.90 1.78 21 8.24 1.22 The WBG’s conditions on its lending are reasonable 94 8.03 1.44 22 8.00 1.23 The World Bank Group takes decisions quickly in China 95 7.49 1.70 22 7.82 1.50 Working with the WBG increases China’s institutional capacity 100 7.85 1.65 25 7.80 1.23 Where country systems are adequate, the World Bank Group 91 7.64 1.90 18 7.83 1.38 makes appropriate use of them The WBG provides effective implementation support 105 8.40 1.41 23 8.30 1.19 66 World Bank Group Country Opinion Survey 2019: China F. The Future Role of the World Bank Group in China Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD How significant a role do you believe the World Bank Group 106 7.83 1.52 25 7.56 1.33 should play in China’s development in the next five years? (1-Not a significant role at all, 10-Very significant role) G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Collaborating Not Collaborating with the WBG with the WBG N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate 86 7.00 1.68 29 7.38 2.03 I find the information on the WBG’s websites useful 86 7.47 1.77 28 7.71 1.63 The World Bank Group’s social media channels are valuable 79 7.59 1.80 19 7.84 1.83 sources of information about the institution When I need information from the WBG I know how to find it 92 7.68 2.09 24 7.33 2.22 The World Bank Group is responsive to my information 80 8.10 1.67 22 7.68 1.76 requests and inquiries 67 World Bank Group Country Opinion Survey 2019: China Appendix E: Responses to Selected Questions by Year4 Comparing responses across Country Surveys reflect changes in attitudes over time, but also changes in respondent samples and changes to the survey instrument itself. To reduce the influence of the latter factor, only those questions with similar response scales/options were analyzed. To reduce the influence of the former, the samples from FY15 and FY19 were weighted to have equivalent stakeholder groups. Original Distribution Percentage of Respondents FY15 FY19 Government institutions (includes employees of ministries, central-level project management offices, 34.5% 22.7% and Consultants on WBG-supported projects) Private sector (includes financial sector/banks) 4.5% 6.0% Academia 16.4% 20.7% Media 5.6% 4.7% NGO 3.4% 5.3% Local government 20.3% 14.0% Local-level project management offices 10.2% 21.3% State-owned enterprise 5.1% 5.3% Total Number of Respondents (Un-Weighted) 177 150 (Note, there were insufficient numbers of respondents from bilateral or multilateral agencies, central banks, or regulatory agencies in either year to be included in these analyses. Also, stakeholders who identified themselves as “Other” in the stakeholder category options were not included in these comparisons.) The weighted stakeholder breakdown is presented below: Weighted Distribution Percentage of Respondents FY15 FY19 Government institutions 28.9% 28.8% Private sector 5.2% 5.1% Academia 18.6% 18.5% Media 5.2% 5.1% NGO 4.1% 4.1% Local government 17.5% 17.5% Local-level project management offices 15.5% 15.4% State-owned enterprise 5.1% 5.3% Total Number of Respondents (Weighted) 176 152 All data presented in this Appendix are weighted. As a result, means of the FY19 data and the total number of respondents indicated will be slightly different than the aggregated responses in Appendix A. Similarly, responses from FY15 respondents and the total number of respondents indicated may differ from those reported in that COS report. 4Only those questions that were asked in the FY ’15 and FY ‘19 country opinion surveys, with similar response scales/options, are presented. 68 World Bank Group Country Opinion Survey 2019: China A. General Issues facing China FY15 FY19 N Mean SD N Mean SD On a scale of 1-10, 1 meaning “extremely pessimistic”, 10 meaning “extremely optimistic”, 166 7.96 1.40 141 7.70 1.71 please indicate your perspective on the future of the next generation in China. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in China? Percentage of Respondents FY15 FY19 A very big problem 35.8% 32.1% A moderately big problem 53.8% 57.3% A small problem 8.9% 8.2% Not a problem at all - 1.8% Don’t know 1.5% 0.5% In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? Percentage of Respondents FY15 FY19 A very serious problem 51.2% 44.3% A somewhat serious problem 35.9% 42.8% Not too serious problem 10.0% 10.3% Not a problem 1.4% 2.7% Don't know 1.4% - B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in China? (1-Not familiar at all, 10-Extremely familiar) FY15 FY19 N Mean SD N Mean SD How familiar are you with the work of the World 170 6.43 2.15 148 6.72 2.02 Bank Group in China? Overall, please rate your impression of the World Bank Group’s effectiveness in China. FY15 FY19 N Mean SD N Mean SD Overall, please rate your impression of the World 163 7.41 1.81 147 7.97 1.47 Bank Group’s effectiveness in China.* (1-Not effective at all, 10-Very effective) *Significantly different between FY19 and FY15 respondents. 69 World Bank Group Country Opinion Survey 2019: China B. Overall Attitudes toward the World Bank Group (continued) FY15 FY19 N Mean SD N Mean SD To what extent do you believe the WBG’s staff is well prepared to help China solve its most 151 6.93 1.76 150 7.49 1.59 complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY19 and FY15 respondents. To what extent do you believe that the World Bank Group’s work and support help the poorest in China?* Percentage of Respondents FY15 FY19 To a fully sufficient degree 4.7% 6.5% To a somewhat sufficient degree 31.3% 75.9% To a somewhat insufficient degree 40.3% 10.5% To a very insufficient degree 12.3% 4.6% Don’t know 11.5% 2.4% *Significantly different between FY19 and FY15 respondents. To what extent do you agree with the following statements about the World Bank Group’s work in China? FY15 FY19 N Mean SD N Mean SD Overall the World Bank Group currently plays a 165 7.55 1.69 145 7.37 1.93 relevant role in development in China The World Bank Group’s work is aligned with what 159 7.50 1.69 142 7.86 1.57 I consider the development priorities for China The World Bank Group supports programs and 164 7.81 1.60 143 8.08 1.48 strategies that are realistic for China The World Bank Group treats clients and 158 7.80 1.65 141 8.23 1.44 stakeholders in China with respect* (1-Strongly disagree, 10-Strongly agree) *Significantly different between FY19 and FY15 respondents. 70 World Bank Group Country Opinion Survey 2019: China B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in China, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY15 FY19 N Mean SD N Mean SD Responsiveness 146 7.15 1.61 134 7.29 1.69 Being inclusive 151 7.46 1.54 138 7.77 1.61 Openness (sharing data and other information) 157 7.97 1.52 137 8.02 1.55 Staff accessibility 157 8.24 1.51 142 8.23 1.55 Straightforwardness and honesty 155 8.23 1.54 137 8.35 1.38 Ease of access to the people at the WBG who are 160 8.50 1.43 138 8.00 1.62 making decisions important to my work* Collaboration with civil society 112 6.86 1.89 117 7.20 1.75 Collaboration with the Government 154 8.26 1.27 133 8.29 1.33 Collaboration with the private sector 109 6.79 1.70 111 6.86 1.95 The speed in which it gets things accomplished on 145 7.62 1.56 136 7.91 1.52 the ground Being a long-term partner 159 8.42 1.35 137 8.57 1.25 *Significantly different between FY19 and FY15 respondents. 71 World Bank Group Country Opinion Survey 2019: China C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in China? (1-Not effective at all, 10-Very effective) FY15 FY19 N Mean SD N Mean SD Urban development and urban environmental 110 7.44 1.74 100 7.95 1.32 services* Urban transport* 106 7.40 1.89 91 7.97 1.52 Railway 86 7.07 2.06 73 7.53 1.68 Environmental sustainability/anti-pollution* 123 7.72 1.68 112 8.17 1.29 Regulatory framework 102 7.09 1.94 93 7.50 1.63 Poverty reduction 131 7.70 1.65 106 7.92 1.47 Gender equity* 115 7.33 1.80 93 8.13 1.53 Private sector development 97 6.69 1.95 76 6.98 1.99 Water and sanitation* 117 7.56 1.55 95 8.16 1.31 Economic growth 119 7.35 1.65 91 7.42 1.81 Sustainable and renewable energy 112 7.63 1.71 106 7.87 1.50 Disaster management 98 7.13 1.87 68 7.51 1.59 Public sector governance/reform 114 7.15 1.92 75 7.10 1.76 Financial markets 98 6.72 2.03 65 6.94 1.68 Health 115 7.39 1.70 75 7.52 1.41 Rural development 122 7.59 1.67 96 7.84 1.40 Technical and vocational education and training* 106 7.30 1.74 96 7.95 1.48 Education* 116 7.24 1.87 87 7.84 1.56 Social protection 103 6.90 2.11 64 7.34 1.80 Climate change 116 7.43 1.85 89 7.75 1.50 Sustainable agricultural development* 109 7.41 1.87 89 7.97 1.25 Natural resource management* 103 7.21 1.93 82 7.91 1.39 *Significantly different between FY19 and FY15 respondents. 72 World Bank Group Country Opinion Survey 2019: China C. World Bank Group’s Effectiveness and Results (continued) FY15 FY19 N Mean SD N Mean SD To what extent does the World Bank Group’s work 149 7.21 1.59 127 7.20 1.65 help to achieve development results in China? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in China? FY15 FY19 N Mean SD N Mean SD The World Bank Group’s financial instruments 141 6.76 2.11 130 7.13 1.76 meet the needs of China The World Bank Group meets China’s needs for 153 7.00 1.90 134 7.57 1.49 knowledge services* (1-Strongly disagree, 10-Strongly agree) *Significantly different between FY19 and FY15 respondents. D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * Percentage of Respondents FY15 FY19 Weekly 8.3% 17.5% Monthly 28.0% 26.0% A few times a year 41.6% 45.2% Rarely 16.1% 9.7% Never 6.1% 1.5% *Significantly different between FY19 and FY15 respondents. In China, to what extent do you believe that the World Bank Group’s knowledge work and activities : FY15 FY19 N Mean SD N Mean SD Are timely 134 7.42 1.63 123 7.63 1.73 Lead to practical solutions 147 7.27 1.66 127 7.58 1.61 Are accessible (well written and easy to 151 7.33 1.62 135 7.55 1.63 understand) Are source of relevant information on global good 152 7.66 1.63 131 8.13 1.41 practices* Are adaptable to China’s specific development 149 6.95 1.77 125 7.38 1.56 challenges and country circumstances* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY19 and FY15 respondents. FY15 FY19 N Mean SD N Mean SD Overall, how significant a contribution do you believe the WBG’s knowledge work and activities 157 7.46 1.66 136 7.62 1.54 make to development results in your country? (1-Not significant at all, 10-Very significant) 73 World Bank Group Country Opinion Survey 2019: China E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY15 FY19 N Mean SD N Mean SD The World Bank Group disburses funds promptly 120 7.82 2.00 125 8.13 1.79 The World Bank Group effectively monitors and 146 8.04 1.68 134 8.42 1.42 evaluates the projects and programs it supports* The World Bank Group’s approvals and reviews are 128 7.50 1.91 129 8.12 1.74 done in a timely fashion* The World Bank Group’s “Safeguard Policy” 120 7.66 1.80 121 7.93 1.73 requirements are reasonable The World Bank Group’s conditions on its lending 115 7.74 1.69 118 8.01 1.43 are reasonable The WBG takes decisions quickly in China* 120 6.95 1.82 117 7.49 1.69 Working with the World Bank Group increases 149 7.91 1.82 124 7.84 1.61 China’s institutional capacity Where country systems are adequate, the World 107 7.29 1.90 111 7.64 1.90 Bank Group makes appropriate use of them The World Bank Group provides effective 140 7.96 1.52 128 8.39 1.40 implementation support* *Significantly different between FY19 and FY15 respondents. F. The Future Role of the World Bank Group in China FY15 FY19 N Mean SD N Mean SD How significant a role do you believe the World Bank Group should play in China’s development in 157 7.58 1.76 131 7.77 1.52 the next five years? (1-Not a significant role at all, 10-Very significant role) Which of the following SHOULD the World Bank Group do to make itself of greater value in China? (Choose no more than TWO) Percentage of Respondents (Responses combined) FY15 FY19 Improve the quality of its experts as related to China’s 58.9% 53.7% specific challenges Offer more innovative knowledge services 53.7% 51.5% Improve the competitiveness of its financing compared 27.7% 28.9% to markets Focus primarily on advice and advocacy issues 18.9% 21.6% Greater collaboration within the WBG (IBRD and IFC)* 6.6% 16.0% Offer more innovative financial products 20.1% 13.9% Other 1.4% 1.2% 74 World Bank Group Country Opinion Survey 2019: China G. Communication and Information Sharing How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents (Responses combined) FY15 FY19 Direct contact with World Bank Group* 62.9% 74.6% World Bank Group’s website 50.2% 41.4% World Bank Group’s seminars/workshops/conferences 34.1% 33.4% Social media 6.2% 10.7% WBG’s publications and other written materials* 18.8% 10.2% Mobile phones* 0.5% 7.9% e-Newsletters 6.9% 4.6% Other 2.4% 0.0% *Significantly different between FY19 and FY15 respondents. Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) FY15 FY19 N Mean SD N Mean SD I find the WBG’s websites easy to navigate 137 7.30 1.70 115 7.05 1.79 I find the information on the WBG’s websites useful 137 7.56 1.56 113 7.50 1.77 The WBG’s social media channels are valuable 75 6.65 2.22 99 7.58 1.85 sources of information about the institution* When I need information from the World Bank 133 7.46 2.19 115 7.59 2.15 Group I know how to find it The World Bank Group is responsive to my 115 7.56 2.08 101 7.99 1.70 information requests and inquiries *Significantly different between FY19 and FY15 respondents. H. Background Information Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? (Select only ONE response) Percentage of Respondents FY15 FY19 I currently collaborate with the World Bank Group 43.9% 50.0% I have previously collaborated with the World Bank 22.9% 15.1% Group Both of the above (I currently collaborate and previously 24.6% 30.9% have collaborated with the World Bank Group) I have never collaborated with the World Bank Group 8.7% 4.1% 75 World Bank Group Country Opinion Survey 2019: China H. Background Information (continued) How long have you been involved with (or a close observer of) the World Bank Group’s activities? Percentage of Respondents FY15 FY19 Less than one year 9.5% 3.8% One to three years 17.8% 26.0% More than three years 72.7% 70.2% Which of the following agencies of the World Bank Group do you primarily engage with in China? (Select only ONE response) Percentage of Respondents FY15 FY19 The World Bank (IBRD) 88.6% 93.5% The International Finance Corporation (IFC) 6.2% 4.2% Other 5.2% 2.4% Which of the following describes most of your exposure to the World Bank Group in China? (Choose no more than TWO) Percentage of Respondents (Responses combined) FY15 FY19 Collaborate as part of my professional duties* 70.5% 87.6% Engage in World Bank Group related/sponsored 48.1% 34.8% events/activities* Use World Bank Group website for information, data, 13.9% 7.9% research, etc. Use World Bank Group reports/data 10.7% 5.9% Observer 4.7% 1.7% *Significantly different between FY19 and FY15 respondents. What’s your gender? Percentage of Respondents FY15 FY19 Female 36.1% 29.1% Male 63.9% 70.9% Which best represents your geographic location?* Percentage of Respondents FY15 FY19 Beijing 51.8% 41.6% Chongqing, Xinjiang, Xizang, Qinghai, Gansu, Inner Mongolia, Ningxia, Shaanxi, Shanxi, Sichuan, Yunnan, 15.9% 13.3% Guizhou, Guangxi Tianjin, Shanghai, Guangdong, Fujian, Zhejiang, Jiangsu, 11.0% 14.3% Shandong, Hebei Henan, Hunan, Hubei, Anhui, Jiangxi, Liaoning, Jilin, 21.3% 30.8% Heilongjiang *Significantly different between FY19 and FY15 respondents. 76 World Bank Group Country Opinion Survey 2019: China Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Which of the following Which of the following describes your exposure to the World Bank in China? (Choose no more than TWO) describes your level of interaction with the WBG? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not Currently No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Indicator Question Collaborating Collaborating Overa l l , pl ea s e ra te your i mpres s i on of the Worl d Ba nk Group’s 7.58 8.07 7.99 7.00 8.01 7.22 8.03 7.85 7.15 8.09 8.03 7.36 effectivenes s i n Chi na . Overa l l the Worl d Ba nk Group currently pl a ys a rel eva nt rol e i n 6.94 7.45 7.36 6.33 7.39 6.67 7.38 7.28 6.71 7.45 7.41 6.71 devel opment i n Chi na The Worl d Ba nk Group’s work i s a l i gned wi th wha t I cons i der the 7.43 7.91 7.82 7.67 7.85 7.33 7.82 7.81 7.30 7.90 7.89 7.14 devel opment pri ori ties for Chi na The WBG s upports progra ms a nd s tra tegi es tha t a re rea l i s tic for Chi na 7.83 8.10 8.06 7.67 8.06 7.89 8.01 8.12 7.57 8.13 8.11 7.43 The WBG trea ts cl i ents a nd s takehol ders i n Chi na wi th res pect 8.13 8.23 8.21 8.33 8.24 7.78 8.33 8.00 7.95 8.26 8.25 7.86 Res pons i venes s 7.15 7.34 7.30 7.50 7.33 6.88 7.30 7.30 7.41 7.29 7.31 7.25 Bei ng i ncl us i ve 7.45 7.83 7.74 8.50 7.78 7.37 7.70 7.84 7.89 7.73 7.76 7.67 Opennes s (s ha ri ng da ta a nd other i nforma tion) 7.69 8.04 7.96 8.50 7.98 7.63 7.85 8.15 8.15 7.93 7.95 8.08 Staff a cces s i bi l i ty 7.70 8.36 8.22 8.50 8.28 7.44 8.41 7.88 8.05 8.25 8.20 8.46 Stra i ghtforwa rdnes s a nd hones ty 7.86 8.47 8.34 9.00 8.37 8.00 8.43 8.20 8.28 8.36 8.38 8.00 Ea s e of a cces s to the peopl e a t the Worl d Ba nk Group who a re 7.76 8.09 8.01 9.00 8.01 8.25 8.09 7.90 7.83 8.05 8.08 7.42 ma ki ng deci s i ons i mportant to my work Col l a bora tion wi th ci vi l s oci ety 7.41 7.19 7.22 8.00 7.22 7.50 7.22 7.28 7.28 7.24 7.32 6.50 Col l a bora tion wi th the Government 7.96 8.35 8.26 9.00 8.28 8.14 8.28 8.26 8.11 8.30 8.35 7.50 Col l a bora tion wi th the pri va te s ector 7.12 6.84 6.89 7.50 6.89 7.14 7.08 6.59 6.29 6.99 6.90 6.90 The s peed i n whi ch i t gets thi ngs a ccompl i s hed on the ground 7.79 7.95 7.91 8.50 7.94 7.43 7.98 7.79 7.88 7.92 7.91 8.00 Bei ng a l ong-term pa rtner 7.90 8.66 8.50 8.50 8.51 8.38 8.55 8.41 8.45 8.51 8.55 8.00 To wha t extent does the Worl d Ba nk Group’s work hel p to a chi eve 7.15 7.21 7.18 9.00 7.22 6.88 7.13 7.31 7.16 7.20 7.19 7.20 devel opment res ul ts i n Chi na ? The WBG’s fi na nci a l i ns truments meet the needs of Chi na 7.20 7.18 7.18 7.50 7.22 6.63 7.12 7.31 7.00 7.21 7.21 6.89 The Worl d Ba nk Group meets Chi na ’s needs for knowl edge s ervi ces 7.48 7.67 7.62 8.00 7.66 7.22 7.65 7.60 7.50 7.66 7.64 7.54 Are a da ptabl e to Chi na ’s s peci fi c devel opment cha l l enges a nd 7.24 7.37 7.34 8.00 7.38 6.71 7.29 7.44 7.12 7.38 7.41 6.64 country ci rcums tances Overa l l , how s i gni fi ca nt a contri bution do you bel i eve the Worl d Ba nk Group's knowl edge work a nd a ctivi ties ma ke to devel opment res ul ts 7.74 7.62 7.63 8.00 7.66 7.37 7.57 7.77 7.84 7.61 7.65 7.54 i n your country? The Worl d Ba nk Group takes deci s i ons qui ckl y i n Chi na 7.82 7.49 7.54 9.00 7.57 7.33 7.60 7.46 7.11 7.59 7.62 6.20 Where country s ys tems a re a dequa te, the Worl d Ba nk Group ma kes 7.83 7.64 7.66 9.00 7.66 7.80 7.78 7.43 8.38 7.61 7.69 7.25 a ppropri a te us e of them Yellow highlight indicates significant difference between Yes and No means. 77 World Bank Group Country Opinion Survey 2019: China Appendix G: China FY 2019 Questionnaire World Bank Group Country Survey FY19 – China 世界银行集团 2019 财年客户调查问卷—中国 The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in China or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in China, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in China. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. For the purpose of the survey, the World Bank Group consists of IBRD, IDA, and IFC. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. 世界银行希望了解参与或关注中国经济社会发展的客户和合作伙伴的意见，此次客户调查的目的是帮助 世行中国团队更好地了解有关人士对世行工作的看法。世行借助客户调查的工具，评估利益相关方的意 见，帮助世行制定更有效的战略支持中国的发展。世界银行委托第三方进行此次客户调查，调查是匿名 和保密的，希望您能坦诚地表明意见。最后，调查内容是关于 整个世界银行集团的工作的，世界银行集 团包括国际复兴开发银行（IBRD）、国际开发协会（IDA）和国际金融公司（IFC）。在填写调查问卷时， 请考虑有关世界银行集团您最熟悉的领域。 在填写调查问卷时，请选择您认为最能准确反映您的意见的答案。如果您不想回答某个问题，请留空白。 如果您觉得您对某个问题不掌握充分的信息，请选择“不知道”。 PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 注：在有些题目里，调查表会要求选择特定数量的答案，选择时请不要超过要求的数量，否则数据无法 纳入分析。 78 World Bank Group Country Opinion Survey 2019: China SECTION A: GENERAL ISSUES FACING CHINA 中国面临的一般问题 A1. On a scale of 1-10, 1 meaning “extremely pessimistic”, 10 meaning “extremely optimistic”, please indicate your perspective on the future of the next generation in China. 请说明您对中国下一代的未来前景的看法，请按照 1－10 打分，1 表示非常悲观，10 表示非常乐观 1 2 3 4 5 6 7 8 9 10  Extremely 非常 Extremely 非常 Don't know pessimistic 悲观 optimistic 乐观 不知道 A2. Listed below are a number of development priorities in China. 以下列出的是中国的一些发展优先重点. Please identify which of the following you consider the most important development priorities in China? (Choose no more than THREE) 请说明您认为中国目前最重要的发展优先重点是什么？（请选择不超过三项） Government effectiveness/governance Basic infrastructure 1 17 政府的有效性/治理 基本的基础设施 Communicable and non-communicable diseases Fiscal system reform 2 18 传染病和慢性病 财政体制改革 Economic growth Environmental improvement and sustainability 3 19 经济增长 环境改善与可持续性 Anti-corruption Energy efficiency 4 20 反腐败 能源效率 SOE reform Natural resource management 5 21 国企改革 自然资源管理 Completing the transition to a market economy Employment/income generating opportunities 6 22 完成市场经济转型 就业/增收机会 Improving the investment climate Private sector growth/investment 7 23 改善投资环境 私营部门成长/投资 Social stability Rural and agricultural development 8 24 社会稳定 农村和农业发展 Reducing inequality Regulatory framework 9 25 减少不平等 监管框架 Access to quality education Air pollution 10 26 普及优质教育 空气污染 Access to quality health services Food safety 11 27 普及优质医疗服务 食品安全 Urban development Financial sector reform 12 28 城市发展 金融部门改革 Innovation Social protection 13 29 创新 社会保护 Poverty reduction Conservation and management of water resources 14 30 减少贫困 节水与水资源管理 Effectiveness of law and justice system Climate change (mitigation and adaptation) 15 31 法律与司法体系的有效性 气候变化（减缓与适应） Quality of growth Other (please specify): ___________________ 16 32 增长的质量 其他（请具体说明） 79 World Bank Group Country Opinion Survey 2019: China SECTION A: GENERAL ISSUES 一般问题 A3. Do you think the gap between the rich and the poor is a very big problem, a moderately big problem, a small problem or not a problem at all in China? (Select only ONE response) 您认为贫富差距在中国是一个非常大的问题、较大的问题、新问题还是根本不是问题？（请选择一项） A very big problem 1 一个非常大的问题 A moderately big problem 2 一个较大的问题 A small problem 3 一个小问题 Not a problem at all 4 根本不是问题 Don’t know 5 不知道 A4. In your view, is global climate change a very serious problem, somewhat serious, not too serious, or not a problem? (Select only ONE response) 在您看来，全球气候变化是一个非常严重的问题、有些严重的问题、不太严重的问题还是不成问题？ （请选择一项） A very serious problem 1 非常严重的问题 A somewhat serious problem 2 有些严重的问题 Not too serious problem 3 不太严重的问题 Not a problem 4 不是问题 Don’t know 5 不知道 80 World Bank Group Country Opinion Survey 2019: China SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP 对世界银行集团总体态度 B1. How familiar are you with the work of the World Bank Group in China? 您对世界银行集团在中国的工作熟悉到什么程度？ 1 2 3 4 5 6 7 8 9 10 Extremely Not familiar at all familiar 完全不熟悉 非常熟悉 B2. Overall, please rate your impression of the World Bank Group’s effectiveness in China. 请您对世界银行集团在华工作成效的总体印象打分. 1 2 3 4 5 6 7 8 9 10  Not effective at all Very effective Don't know 完全无效 非常有效 不知道 B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help China solve its most complicated development challenges? 您认为世界银行集团的员工在多大程度上准备好（比如在技能和知识方面）帮助中国解决最复杂的发展挑战？ 1 2 3 4 5 6 7 8 9 10  To a very To no degree at all significant degree Don't know 完全无准备 很大程度上准备 不知道 充分 81 World Bank Group Country Opinion Survey 2019: China SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP 对世界银行集团总体态度 B4. When thinking about how the World Bank Group can have the most impact on development results in China, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in China? (Choose no more than THREE) 从世界银行集团怎样才能对中国的发展成效产生最大影响的角度考虑，您认为世行集团应当把资源（资金和知识服 务）集中到中国的哪些部门领域？（请选择不超过三项） Poverty reduction Rural development 1 14 减少贫困 农村发展 Reducing inequality Regulatory framework 2 15 减少不平等 监管框架 Economic growth Communicable and non-communicable diseases 3 16 经济增长 传染病和慢性病 Climate change (e.g., mitigation, adaptation) Government effectiveness/governance 4 17 气候变化（如减缓、适应） 政府的有效性/治理 MSE (Micro and Small enterprise) development Social protection 5 and access to finance 18 社会保护 微小企业发展与融资渠道 Access to quality education Fiscal system reform 6 19 普及优质教育 财政体制改革 Renewable energy and improving energy Technical and vocational education 7 efficiency 20 职业技术教育 发展可再生能源和提高能效 Conservation and management of water Transport (i.e., urban transport and rural roads) 8 resources 21 交通（如城市交通和农村道路建设） 节水和水资源管理 Opportunity for private sector Conservation of cultural heritage 9 growth/investment 22 文化遗产保护 私营部门的成长/投资机会 Air pollution Agriculture development and food safety 10 23 空气污染 农业发展和食品安全 Access to quality health services Financial sector reform 11 24 普及优质医疗服务 金融部门改革 Employment/income generating opportunities Urban development 12 25 就业/增收机会 城市发展 Environmental improvement and natural Other (please specify): __________________ 13 resource management 26 其他（请具体说明） 环境改善和自然资源管理 82 World Bank Group Country Opinion Survey 2019: China SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP 对世界银行集团的总体态度 B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in China? 从世界银行集团的作用来看，您认为哪项活动对中国 “最有价值”？哪项活动“第二有价值”？ Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 最有价值（请选择一项） 第二有价值（请选择一项） Pilot innovations that can be scaled up if 1 successful   进行创新试点成功后可加以推广 Policy and economic advice 2   经济和政策咨询 Convener/facilitator 3   召集/促进作用 Transfer of international best practices 4   引进国际最佳实践 Technical advice 5   技术咨询 New concepts and innovation 6   新理念和创新 Ability to build institutional capacity 7   制度能力建设 Financial resources 8   提供资金 Ability to mobilize resources (from private 9 sector, government, etc.)   能够调动资源（从私营部门、政府等渠道） Other (please specify): ___________________ 10   其他（请具体说明） 83 World Bank Group Country Opinion Survey 2019: China SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP 对世界银行集团的总体态度 B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in China? (Choose no more than TWO) 您认为世界银行集团在中国的工作中最大的弱项是什么？（请选择不超过两项） Not client focused 1 不重视客户 Not exploring alternative policy options 2 不愿意探讨不同的政策选择 Not collaborating enough with stakeholders outside the Government 3 与政府以外的利益相关方合作不够 Its advice and strategies do not lend themselves to practical problem solving 4 其咨询建议和战略不解决实际问题 Not enough public disclosure of its work 5 业务信息公开披露不够 Arrogant in its approach 6 态度傲慢 Staff too inaccessible 7 员工不平易近人 World Bank Group’s processes too complex 8 世界银行集团的程序过于复杂 Not willing to honestly criticize policies and reform efforts in the country 9 不愿意开诚布公地批评国内的政策和改革努力 Imposing technocratic solutions without regard to country conditions 10 无视实际国情而将技术专家的解决方案强加于人 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 11 世界银行集团的手续太慢（比如业务政策和程序太官僚） Not aligned with country priorities 12 与国家的优先重点不一致 Not adequately sensitive to political/social realities in China 13 对中国的政治/社会现实不够敏感 Other (please specify): __________________________________________________ 14 其他（请具体说明）: Don’t know 15 不知道 B7. To what extent do you believe that the World Bank Group’s work and support help the poorest in China? (Select only ONE response) 您认为世界银行集团的工作和支持在多大程度上帮助了中国最贫困的人口？（请选择一项） To a fully sufficient degree 1 完全能够 To a somewhat sufficient degree 2 在一定程度上能够 To a somewhat insufficient degree 3 在一定程度上不能够 To a very insufficient degree 4 很不够 Don’t know 5 不知道 84 World Bank Group Country Opinion Survey 2019: China SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP 对世界银行集团的总体态度 B8. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 除了与中央政府的常规关系外，您认为在贵国世界银行集团应当加强与以下哪两个群体的合作？ （请选择不超过两项） Academia/think tanks/research institutes Youth/university groups 1 6 学术界/智库/研究所 青年/大学生团体 Media Beneficiaries 2 7 媒体 受益人 Local Government Other (please specify): ______________ 3 8 地方政府 其他（请具体说明）: ______________ Private sector Don’t know 4 9 私营部门 不知道 NGOs 5 民间团体 To what extent do you agree with the following statements about the World Bank Group’s work in China? 您在多大程度上同意以下关于世界银行在华工作的说法？ Strongly Strongly Don't disagree agree know 非常不同 非常同意 不知道 意 Overall the World Bank Group currently plays a relevant role in development in China B9 1 2 3 4 5 6 7 8 9 10  总的来说世界银行集团目前在中国的发展中起着相 关的作用 The World Bank Group’s work is aligned with what I consider the development priorities for B10 China 1 2 3 4 5 6 7 8 9 10  世界银行集团的工作与我认为中国的发展重点是一 致的 The World Bank Group supports programs and strategies that are realistic for China B11 1 2 3 4 5 6 7 8 9 10  世界银行集团支持的项目和战略对中国是有现实意 义的 The World Bank Group treats clients and stakeholders in China with respect B12 1 2 3 4 5 6 7 8 9 10  世界银行集团对待中国的客户和利益相关方是尊重 的 85 World Bank Group Country Opinion Survey 2019: China SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP 对世界银行集团的总体态度 To what extent is the World Bank Group an effective development partner in China, in terms of each of the following? 就以下各项而言，世界银行集团在多大程度上是中国有效的发展伙伴？ To no To a very significant Don't degree at all degree know 完全不是 在很大程度上是 不知道 Responsiveness B13 1 2 3 4 5 6 7 8 9 10  反应速度 Being inclusive B14 1 2 3 4 5 6 7 8 9 10  具有包容性 Openness (sharing data and other information) B15 1 2 3 4 5 6 7 8 9 10  开放性（分享数据及其他信息） Staff accessibility B16 1 2 3 4 5 6 7 8 9 10  员工平易近人 Straightforwardness and honesty B17 1 2 3 4 5 6 7 8 9 10  诚实坦率 Ease of access to the people at the World Bank Group who are making decisions important to B18 1 2 3 4 5 6 7 8 9 10  my work 世行集团对我工作重要的决策人易于接近 Collaboration with civil society B19 1 2 3 4 5 6 7 8 9 10  与民间社团合作 Collaboration with the Government B20 1 2 3 4 5 6 7 8 9 10  与政府合作 Collaboration with the private sector B21 1 2 3 4 5 6 7 8 9 10  与私营部门合作 The speed in which it gets things accomplished B22 on the ground 1 2 3 4 5 6 7 8 9 10  实地完成工作的速度 Being a long-term partner B23 1 2 3 4 5 6 7 8 9 10  作为长期合作伙伴 86 World Bank Group Country Opinion Survey 2019: China SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS 世界银行集团的有效性和成果 C1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in China? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) 您认为世界银行集团在以下发展领域开展的工作是否有效（如果您对以下任何领域没有接触/没有工作经历，请选择 “不知道”） Not effective Very Don’t at all effective know 完全无效 非常有效 不知道 Urban development and urban environmental 1 services 1 2 3 4 5 6 7 8 9 10  城市发展和城市环境服务 2 Urban transport -- 城市交通 1 2 3 4 5 6 7 8 9 10  3 Railway -- 铁路 1 2 3 4 5 6 7 8 9 10  Environmental sustainability / anti-pollution 4 1 2 3 4 5 6 7 8 9 10  环境可持续性/污染治理 5 Regulatory framework -- 监管框架 1 2 3 4 5 6 7 8 9 10  6 Poverty reduction -- 减贫 1 2 3 4 5 6 7 8 9 10  7 Gender equity -- 性别平等 1 2 3 4 5 6 7 8 9 10  Private sector development 8 1 2 3 4 5 6 7 8 9 10  私营部门发展 Water and sanitation 9 1 2 3 4 5 6 7 8 9 10  水与环境卫生 10 Economic growth -- 经济增长 1 2 3 4 5 6 7 8 9 10  Sustainable and renewable energy 11 1 2 3 4 5 6 7 8 9 10  可持续和可再生能源 Disaster management 12 1 2 3 4 5 6 7 8 9 10  自然灾害管理 Public sector governance/ reform (i.e., government effectiveness, public financial management, public expenditure, fiscal system 13 1 2 3 4 5 6 7 8 9 10  reform) 公共部门治理/改革（比如政府有效性、公共财政 管理、公共支出、财政体制改革等） 14 Financial markets -- 金融市场 1 2 3 4 5 6 7 8 9 10  15 Health -- 医疗卫生 1 2 3 4 5 6 7 8 9 10  16 Rural development -- 农村发展 1 2 3 4 5 6 7 8 9 10  Technical and vocational education and training 17 1 2 3 4 5 6 7 8 9 10  职业技术教育培训 18 Education -- 教育 1 2 3 4 5 6 7 8 9 10  Social protection (e.g., pensions, targeted social assistance) 19 1 2 3 4 5 6 7 8 9 10  社会保护（比如养老金、有针对性的社会救助 等） Climate change (e.g., mitigation, adaptation) 20 1 2 3 4 5 6 7 8 9 10  气候变化（比如减缓、适应） Sustainable agricultural development 21 1 2 3 4 5 6 7 8 9 10  可持续农业发展 Natural resource management 22 1 2 3 4 5 6 7 8 9 10  自然资源管理 87 World Bank Group Country Opinion Survey 2019: China SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS 世界银行集团的有效性和成果 C2. To what extent does the World Bank Group’s work help to achieve development results in China? 世界银行集团的工作在多大程度上能够帮助中国实现发展成效？ 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don’t know all significant degree 不知道 完全不能 在很大程度上能 To what extent do you agree with the following statements about the World Bank Group in China? 您在多大程度上同意以下关于世界银行集团在华工作的评价？ Strongly Strongly Don’t disagree agree know 非常不同 非常同意 不知道 意 The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program for Result, etc.) C3 meet the needs of China 1 2 3 4 5 6 7 8 9 10  世界银行集团的金融工具（如投资贷款、发 展政策贷款、信托基金、结果导向贷款等） 能够满足中国的需求 The World Bank Group meets China’s needs for knowledge services (e.g., research, C4 analysis, data, technical assistance) 1 2 3 4 5 6 7 8 9 10  世界银行集团能够满足中国对知识服务的需 求（如研究、分析、数据、技术援助等） PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 88 World Bank Group Country Opinion Survey 2019: China SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) 世界银行集团的知识工作及活动（比如分析、调研、数据、报告、会议等） D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 您在工作中多长时间查阅一次世行集团的知识工作及活动的成果？ Weekly 1 每周 Monthly 2 每月 A few times a year 3 一年几次 Rarely 4 很少 Never 5 从来没有 In China, to what extent do you believe that the World Bank Group’s knowledge work and activities: 您认为在中国世界银行集团的知识工作及活动是否符合以下评价？ To no degree at To a very significant Don't all degree know 完全不符合 在很大程度上符合 不知道 Are timely D2 1 2 3 4 5 6 7 8 9 10  很及时 Lead to practical solutions D3 1 2 3 4 5 6 7 8 9 10  带来切实可行的解决方案 Are accessible (well written and easy to D4 understand) 1 2 3 4 5 6 7 8 9 10  写得清楚易懂 Are source of relevant information on D5 global good practices 1 2 3 4 5 6 7 8 9 10  是全球良好实践的相关信息来源 Are adaptable to China’s specific development challenges and country D6 1 2 3 4 5 6 7 8 9 10  circumstances 适应中国特殊的发展挑战与国情 D7. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 总体来说，您认为世界银行集团的知识工作及活动对贵国的发展成效贡献有多重要？ 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know 完全不重要 非常重要 不知道 89 World Bank Group Country Opinion Survey 2019: China SECTION E: WORKING WITH THE WORLD BANK GROUP 与世界银行集团合作 To what extent do you agree/disagree with the following statements? 您在多大程度上同意/不同意以下的说法？ Strongly Strongly Don't disagree agree know 非常不同 非常同意 不知道 意 The World Bank Group disburses funds E1 promptly 1 2 3 4 5 6 7 8 9 10  世界银行集团支付资金很及时 The World Bank Group effectively monitors and evaluates the projects and programs it E2 supports 1 2 3 4 5 6 7 8 9 10  世行集团对其支持的项目和规划进行了有效的 监测和评价 The World Bank Group’s approvals and E3 reviews are done in a timely fashion 1 2 3 4 5 6 7 8 9 10  世行集团的审批和检查很及时 The World Bank Group’s “Safeguard Policy” E4 requirements are reasonable 1 2 3 4 5 6 7 8 9 10  世行集团的“安全保障政策”要求是合理的 The World Bank Group’s conditions on its E5 lending are reasonable 1 2 3 4 5 6 7 8 9 10  世行集团的贷款条件是合理的 The World Bank Group takes decisions quickly E6 in China 1 2 3 4 5 6 7 8 9 10  世行集团在华决策速度快 Working with the World Bank Group increases E7 China’s institutional capacity 1 2 3 4 5 6 7 8 9 10  与世行集团合作促进了中国的制度能力建设 Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank Group makes appropriate use of E8 them 1 2 3 4 5 6 7 8 9 10  在借款国相关制度（比如采购、财务管理等） 完善的情况下，世行集团适当地采用了借款国 制度 The World Bank Group provides effective implementation support (i.e., supervision of E9 projects) 1 2 3 4 5 6 7 8 9 10  世行集团提供了有效的项目实施支持（比如项 目督导等） 90 World Bank Group Country Opinion Survey 2019: China SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN CHINA 世界银行集团在中国未来的作用 F1. How significant a role do you believe the World Bank Group should play in China’s development in the next five years? 您认为世界银行集团未来五年在中国应当发挥多大作用？ 1 2 3 4 5 6 7 8 9 10  Not a significant role Don't Very significant role at all know 发挥很大作用 无须发挥很大作用 不知道 F2. Which of the following SHOULD the World Bank Group do to make itself of greater value in China? (Choose no more than TWO) 您认为世界银行集团在中国须在以下哪方面提升自身价值？（请选不超过两项） Improve the quality of its experts as related to China’s specific challenges 1 提高专家素质使其符合协助中国应对具体挑战的要求 Focus primarily on advice and advocacy issues 2 把重点放在咨询建议上 Improve the competitiveness of its financing (e.g., cost, timeliness and other terms) compared to markets 3 提高其资金的市场竞争力（如成本、时效性和其他条件） Greater collaboration within the World Bank Group (IBRD and IFC) 4 加强世界银行集团不同机构之间的内部协作（IBRD 和 IFC） Offer more innovative financial products 5 提高金融产品的创新性 Offer more innovative knowledge services 6 提供更具创新性的知识服务 Other (please specify): ___________________________________ 7 其他（请具体说明）: 91 World Bank Group Country Opinion Survey 2019: China SECTION G: COMMUNICATION AND INFORMATION SHARING 传播与信息分享 G1. How do you get most of your information about economic and social development issues in China? (Choose no more than TWO) 您在中国主要通过哪些渠道获得经济社会发展信息？（请选择不超过两项） 1 Periodicals -- 期刊杂志 5 Internet -- 互联网 2 Newspapers -- 报纸 6 Social media -- 社交媒体 3 Radio -- 电台 Other (please specify): ___________________ 7 4 Television -- 电视 其他（请具体说明） G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) 您主要从哪些渠道获得世界银行集团的信息？（请选择不超过两项） Direct contact with World Bank Group (i.e., face World Bank Group’s website 1 to face meetings/discussions) 5 世界银行网站 与世界银行集团的直接接触（如开会、研讨等） e-Newsletters Social media 2 6 电子刊物 社交媒体 World Bank Group’s Mobile phones 3 seminars/workshops/conferences 7 手机 世界银行集团的会议、研讨会等 World Bank Group’s publications and other Other (please specify): ___________________ 4 written materials 8 其他（请具体说明）: ___________________ 世界银行集团出版物及其他书面资料 Please rate how much you agree with the following statements. 您在多大程度上同意以下说法？ Strongly Strongly Don't disagree agree know 非常不同意 非常同意 不知道 I find the World Bank Group’s websites easy to navigate G3 1 2 3 4 5 6 7 8 9 10  我感觉世行集团的网站容易查找信息（如未登 录过世行网站无须回答） I find the information on the World Bank Group’s websites useful G4 1 2 3 4 5 6 7 8 9 10  我感觉世行网站上的信息很有用（如未登录过 世行网站无须回答） The World Bank Group’s social media channels (e.g., Sina Weibo, WeChat) are valuable sources of information about the G5 1 2 3 4 5 6 7 8 9 10  institution 世行集团的社交媒体渠道（如微博、微信）是 有用的信息来源 When I need information from the World Bank Group I know how to find it (e.g., whom G6 to call, where to reach them, etc.) 1 2 3 4 5 6 7 8 9 10  我需要世行集团的信息时知道怎样查找（比如 给谁打电话、如何找到相关人员等） The World Bank Group is responsive to my G7 information requests and inquiries 1 2 3 4 5 6 7 8 9 10  世界银行集团对我的信息查询要求是有回应的 92 World Bank Group Country Opinion Survey 2019: China SECTION H: BACKGROUND INFORMATION 背景信息 H1. Which of the following best describes your current position? (Select ONE response) 您目前的单位/职业（请选择一项） Employee of a Ministry, Ministerial State owned enterprise 1 Department of Central government 9 国有企业 中央部委的官员/工作人员 Local Government Official or Staff Bilateral or Multilateral Agency 2 10 地方政府的官员/工作人员 双边或多边机构 Project Management Office (central level) Private Sector Organization 3 11 中央项目办 私营/民营企业 Consultant/Contractor working on World Bank Project Management Office (local level) 4 12 Group supported Project/Program 地方项目办 世行项目咨询顾问/承包商 Central Bank Media (Press, Radio, TV, Web etc.) 5 13 央行 新闻媒体（报刊杂志/广播电台/电视台/网站等） Financial sector/bank Academia/Research Institute/Think tank 6 14 金融部门/银行 学校/研究机构/智库 NGO Other (please specify): ___________________ 7 15 民间团体 其他（请具体说明）: ________ Regulatory Agency 8 监管机构 H2. Please identify the primary specialization of your work. (Select only ONE response) 请说明您的主要专业领域（请选择一项） 1 Water 水务 11 Gender 社会性别 2 Social protection and labor 社会保护和劳动 12 Transport and ICT 交通和信息通信业 Environment and natural resources 3 13 Urban development 城市发展 环境和自然资源 4 Public-private partnerships 公私合作 14 Rural development 农村发展 5 Education 教育 15 Poverty 扶贫 Health, nutrition, and population 6 16 Jobs 就业 卫生、营养与人口 7 Energy and extractives 能源和矿业 17 Agriculture 农业 Macroeconomics and fiscal management 8 18 Climate change 气候变化 宏观经济和财政管理 9 Trade and competitiveness 贸易与竞争力 19 Generalist (specialized in multiple sectors) 跨专业 Other (please specify) 10 Finance and markets 金融和市场 20 其他（请具体说明）: _______ H3. Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? (Select only ONE response) 以下哪一种说法最能准确地说明您与世界银行集团（IBRD/IDA、IFC、MIGA）打交道的情况？（请选择一项） I currently collaborate with the World Bank Group 1 我目前在与世界银行集团合作 I have previously collaborated with the World Bank Group 2 我过去曾与世界银行集团合作 Both of the above (I currently collaborate and previously have collaborated with the World Bank Group) 3 以上两条都符合 I have never collaborated with the World Bank Group 4 我从来没有与世界银行合作过 93 World Bank Group Country Opinion Survey 2019: China SECTION H: BACKGROUND INFORMATION -- 背景信息 H4. How long have you been involved with (or a close observer of) the World Bank Group’s activities? 您参与或者密切关注世行的活动有多长时间了？ Less than one year 1 不到 1 年 One to three years 2 1-3 年 More than three years 3 3 年以上 H5. Which of the following agencies of the World Bank Group do you primarily engage with in China? (Select only ONE response) 您主要与哪个世界银行集团的驻华机构联系？（请选择一项） The World Bank (IBRD) 1 世界银行（国际复兴开发银行） The International Finance Corporation (IFC) 2 国际金融公司 Other (please specify) 3 其他（请具体说明）:___________________________ H6. Which of the following describes most of your exposure to the World Bank Group in China? (Choose no more than TWO) 以下哪一项最能准确地说明您与世界银行集团在华机构的接触？（请选择不超过两项） Observer (i.e., follow in media, discuss in informal conversations, etc.) 1 观察者（比如关注有关媒体报道、私下议论等） Use World Bank Group reports/data 2 使用世界银行集团的报告/数据 Engage in World Bank Group related/sponsored events/activities 3 参与世界银行集团相关/主办的会议/活动 Collaborate as part of my professional duties 4 在本职工作中合作 Use World Bank Group website for information, data, research, etc. 5 利用世界银行网站查找信息、数据、研究报告等 H7. What’s your gender? -- 您的性别？ 1 Female -- 女 2 Male -- 男 H8. Which best represents your geographic location? 您所在的省/市/自治区: Beijing 1 北京 Tianjin, Shanghai, Guangdong, Fujian, Zhejiang, Jiangsu, Shandong, Hebei 2 天津/上海/广东/福建/浙江/江苏/山东/河北 Henan, Hunan, Hubei, Anhui, Jiangxi, Liaoning, Jilin, Heilongjiang 3 河南/湖南/湖北/安徽/江西/辽宁/吉林/黑龙江 Chongqing, Xinjiang, Xizang, Qinghai, Gansu, Inner Mongolia, Ningxia, Shaanxi, Shanxi, Sichuan, Yunnan, Guizhou, 4 Guangxi 重庆/新疆/西藏/青海/甘肃/内蒙古/宁夏/陕西/山西/四川/云南/贵州/广西 Thank you for completing the survey! 谢谢您完成调查表！ 94