96125 Mongolia The World Bank Group Country Survey FY 2014 Report of Findings September 2014 The World Bank Group Mongolia Country Opinion Survey 2014 Acknowledgements The Mongolia Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Jing Guo, Jessica Cameron, and Svetlana Markova. Calita Woods and Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Mongolia country team and the local fielding agency Maxima LLC. In particular, PORG is grateful to Coralie Gevers (Courtry Manager) and Tina Puntsag (Sr. Communications Officer) for their ongoing support throughout the Country Opinion Survey process. 1 The World Bank Group Mongolia Country Opinion Survey 2014 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues Facing Mongolia ................................................10 V. Overall Attitudes toward the World Bank Group .......................18 VI. Sectoral Importance and Effectiveness......................................30 VII. How the World Bank Group Operates .......................................38 VIII. World Bank Group’s Knowledge and Instruments .....................47 IX. The Future Role of the World Bank Group in Mongolia .............53 X. Communication and Openness..................................................59 XI. Appendices ................................................................................67 2 The World Bank Group Mongolia Country Opinion Survey 2014 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank Group in gaining a better understanding of how stakeholders in Mongolia perceive the Bank Group;  Obtain systematic feedback from stakeholders in Mongolia regarding:  Their views regarding the general environment in Mongolia;  Their overall attitudes toward the World Bank Group in Mongolia;  Overall impressions of the World Bank Group’s effectiveness and results, knowledge work and activities, and communication and information sharing in Mongolia;  Perceptions of the World Bank Group’s future role in Mongolia.  Use data to help inform Mongolia country team’s strategy. II. Methodology In May-July 2014, 520 stakeholders of the World Bank Group in Mongolia were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the office of the President, Prime Minster; office of a minister; office of a parliamentarian; ministries/ministerial departments; consultants/contractors working on WBG-supported projects/programs; PMUs overseeing implementation of a project; local government officials; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs; community based organizations; the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; judiciary branch; and other organizations. A total of 357 stakeholders participated in the survey (69% response rate). Some respondents completed questionnaires through mail or with a representative of the fielding agency face to face. Others received a link to an online version of the questionnaire in the Qualtrics platform and filled out the questionnaire electronically. Respondents were asked about: general issues facing Mongolia; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Mongolia; and the WBG’s communication and information sharing. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Surveys conducted in FY’07 and FY’11. Data were weighted to reach the same stakeholder composition in all three years, which allows for cross-year comparisons. Stakeholder groups which were not present in all three fiscal years were not included in the comparison. Respondents who belonged to the “other� stakeholder category were not included either. As a result, means of the FY’ 14 data and the total number of respondents each year are slightly different from those of the original data. For the weighted stakeholder breakdown, please see appendix E (page 136). A. General Issues Facing Mongolia: Respondents were asked to indicate whether Mongolia is headed in the right direction, what they thought were the top three most important development priorities, which areas would contribute most to reducing poverty and generating economic growth in Mongolia, and how “shared prosperity� would be best achieved. 3 The World Bank Group Mongolia Country Opinion Survey 2014 II. Methodology (continued) B. Overall Attitudes toward the World Bank Group (WBG): Respondents were asked to rate their familiarity with the WBG, its effectiveness in Mongolia, WBG staff preparedness to help Mongolia solve its development challenges, WBG’s local presence, WBG’s capacity building in Mongolia, their agreement with various statements regarding the WBG’s work, and the extent to which the WBG is an effective development partner. Respondents were asked to indicate the WBG’s greatest values and weaknesses, the most effective instruments in helping reduce poverty in Mongolia, and in which sectoral areas the WBG should focus most of its resources (financial and knowledge services). C. World Bank Group’s Effectiveness and Results: Respondents were asked to rate the extent to which the WBG’s work helps achieve development results in Mongolia, the extent to which the WBG meets Mongolia’s needs for knowledge services and financial instruments, the importance for the WBG to be involved in thirty one development areas, and the WBG’s level of effectiveness across these areas, such as public sector governance/reform, education, mineral resource management, and job creation/employment. D. The World Bank Group’s Knowledge Work and Activities: Respondents were asked to indicate how frequently they consult WBG’s knowledge work and activities and to rate the effectiveness and quality of the WBG’s knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality. E. Working with the World Bank Group: Respondents were asked to rate WBG’s technical assistance/advisory work’s contribution to solving development challenges and their level of agreement with a series of statements regarding working with the WBG, such as the WBG’s “Safeguard Policy� requirements being reasonable, and disbursing funds promptly. The respondents were also asked whether they think the organization is risk-averse. F. The Future Role of the World Bank Group in Mongolia: Respondents were asked to indicate what the WBG should do to make itself of greater value in Mongolia, and which services the Bank should offer more of in the country. They were asked what actions would most improve the impact of the WBG-supported programs and activities in Mongolia. G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, and their usage and evaluation of the WBG’s websites. Respondents were also asked about their awareness of the WBG’s Access to Information policy, were asked to rate WBG’s responsiveness to information requests, value of its social media channels, levels of easiness to find information they needed, the levels of easiness to navigate the WBG websites, and whether they use WBG data more often than before. H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the WBG, their exposure to the WBG in Mongolia, which WBG agencies they work with, whether they think that IFC and WB work well together, and their geographic location. 4 The World Bank Group Mongolia Country Opinion Survey 2014 III. Demographics of the Sample Current Position  For further analyses, respondents from the Office of the President, Prime Minister were combined with respondents from Office of a Minister, respondents from consultants/contractors working on WBG projects were combined with those from PMUs, respondents from the financial sector/private banks were combined with those from private sector organizations; Respondents from CBOs, faith-based groups, and NGOs were combined into “CSO.� Few respondents from bilateral agencies, independent government institutions, academia/research institutes/think tanks, and other organizations were included in the “Other� category. There were no respondents from multilateral agencies, private foundations, trade unions, or the judiciary branch. Percentage of Respondents (N=334) NGO 26% Employee of a Ministry, Ministerial Department or 24% Implementation Agency Media 9% Office of Parliamentarian 8% Local Government Office or Staff 6% Project Management Unit overseeing implementation of 5% project Private Sector Organization 5% Other 4% Consultant/Contractor working on World Bank supported 3% project/program Office of the President, Prime Minister 2% Office of Minister 2% Community Based Organization 2% Academia/Research Institute/Think Tank 2% Financial Sector/Private Bank 1% Faith-Based Group 1% Bilateral Agency <1% Independent Government Institution <1% “Which of the following best describes your current position?� (Respondents chose from a list.) 5 The World Bank Group Mongolia Country Opinion Survey 2014 III. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=333) Public sector governance/public financial management/anti corruption 14% Other 14% Law and justice/regulatory framework 9% Mineral resource management/environmental sustainability 8% Education 8% Information and communications technology 8% Agriculture/rural development/food security 6% Social protection 6% Job creation/employment 4% Private sector development/foreign direct investment 4% Generalist 4% Energy 3% Financial markets/banking 3% Health/communicable/non-communicable diseases 3% Gender equity/equality of opportunity 3% Urban development 2% Transport 2% Climate change/disaster management 1% Water and sanitation <1% “Please identify the primary specialization of your work.� (Respondents chose from a list.) 6 The World Bank Group Mongolia Country Opinion Survey 2014 III. Demographics of the Sample (continued) Geographic Location  Responses across all geographic locations for all survey questions can be found in Appendix C (see page 106). Since most respondents are from Ulaanbaatar, geographic comparisons are not described in the body of the report. Percentage of Respondents (N=342) Ulaanbaatar 93% Aimags and provinces 7% The secondary cities <1% “Which best represents your geographic location?� (Respondents chose from a list.) (Note: Percentages may not total 100 due to rounding) Collaboration with and Exposure to the World Bank Group  Differences in responses to the indicator questions, based on levels of collaboration and exposure to the World Bank Group in Mongolia, can be found in Appendix D (see page 121) and Appendix G (see page 142). Please note that where these two factors appear to have a significant relationship with overall views of the World Bank Group, it is highlighted in yellow in Appendix G. Percentage of Respondents (N=337) Yes 31% No 69% "Currently, do you professionally collaborate/work with the World Bank Group in your country?� 7 The World Bank Group Mongolia Country Opinion Survey 2014 III. Demographics of the Sample (continued) Collaboration with and Exposure to the World Bank Group (continued) Percentage of Respondents (N=294) Observer (i.e., follow in media, discuss in informal conversations, etc.) 37% Use World Bank Group reports/data 36% Engage in World Bank Group 28% related/sponsored events/activities Use World Bank Group website for 22% information, data, research, etc. Collaborate as part of my professional duties 20% "Which of the following describes most of your exposure to the World Bank Group in Mongolia? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) Exposure to Agencies within the World Bank Group Percentage of Respondents (N=214) The World Bank (IBRD/IDA) 58% Other 23% The International Finance Corporation (IFC) 16% The Multilateral Investment Guarantee 3% Agency (MIGA) "Which of the following agencies of the World Bank Group do you primarily engage with in Mongolia?" (Respondents chose from a list.) 8 The World Bank Group Mongolia Country Opinion Survey 2014 III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Respondents in this year’s country survey had significantly lower levels of familiarity with the WBG (weighted mean=5.7) in Mongolia compared to respondents from FY’11 (weighted mean=6.9) and FY’07 (weighted mean=6.5). Due to this year’s respondents’ low levels of familiarity with the WBG, responses to this question were recoded1 as “familiar� and “unfamiliar� to see whether stakeholders who are familiar with the organization gave significantly different ratings for several questions across three years. (Please see appendix F on page 139 for details). Results are also noted in the body of the report when appropriate.  Respondents from the office of parliamentarians, PMUs, and consultants/contractors working on WBG projects had the highest levels of familiarity with the WBG, whereas respondents from local governments and CSOs had significantly lower levels of familiarity.  Respondents’ ratings of familiarity with the WBG were significantly, strongly correlated with their perceptions of the WBG’s overall effectiveness in Mongolia, and significantly, moderately correlated with their perceptions of the WBG’s relevance to Mongolia’s development, and its ability to help achieve development results in Mongolia. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 5.5 "How familiar are you with the work of the World Bank Group in Mongolia?" (1 - "Not familiar at all", 10 - "Extremely familiar") Note: all means/percentages in charts are unweighted. 1 Familiar=ratings no lower than 6; not familiar=ratings lower than 6. 9 The World Bank Group Mongolia Country Opinion Survey 2014 IV. General Issues Facing Mongolia Headed in the Right Direction  Respondents from the Office of President/Prime Minister/Minister are most likely to indicate that Mongolia is headed in the right direction, whereas respondents from the media and CSOs were significantly less likely to think so (almost half of them indicate that the country is headed in the wrong direction). Percentage of Respondents (N=322) The right direction 41% The wrong direction 34% Not sure 26% "In general, would you say that Mongolia is headed in ...?" (Respondents chose from a list.) (Note: Percentages may not total 100 due to rounding ) 10 The World Bank Group Mongolia Country Opinion Survey 2014 IV. General Issues Facing Mongolia (continued) Development Priority Percentage of Respondents (N=342) Public sector governance/ reform 36% Education 33% Mineral Resource Management 28% Job creation/employment 19% Anti corruption 17% Domestic private sector development 16% Environmental sustainability 13% Law and justice 13% Poverty reduction 12% Foreign direct investment 11% Health 11% Food security 11% Economic growth 10% Agricultural development 9% Transport 9% Energy 8% Rural development 8% Social protection 6% Financial markets 5% Water and sanitation 5% Trade and exports 4% Urban development 4% Gender equity 2% Information and communications technology 2% Global/regional integration 2% Equality of opportunity 2% Climate change 1% Crime and violence 1% Regulatory framework 1% Disaster management <1% Communicable/non-communicable diseases 0% "Listed below are a number of development priorities in Mongolia. Please identify which of the following you consider the most important development priorities in Mongolia. (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix I), analyses are done to see these respondents’ views about the top development priorities. 11 The World Bank Group Mongolia Country Opinion Survey 2014 IV. General Issues Facing Mongolia (continued) Development Priority (continued)  Respondents in the FY’11 Country Survey indicated that government effectiveness (44%) was the most important development priority in Mongolia. In the FY’07 Country Survey, government effectiveness and policy (55%) were considered as the most important development priority.  Respondents across stakeholder groups all agree that “public sector governance/reform,� “education,� “mineral resource management,� and “job creation/employment� are Mongolia’s top development priorities.  Respondents who specialize in “public sector governance/public financial management/anti corruption� (14% of the sample) were significantly more likely to indicate that “public sector governance/reform� is the most important development priority, compared to respondents in other areas of work.  Among these top development priorities, respondents who professionally collaborate/work with the WBG are significantly more likely to indicate that “mineral resource management� is the most important development priority than respondents who do not professionally collaborate/work with the institution. 12 The World Bank Group Mongolia Country Opinion Survey 2014 IV. General Issues Facing Mongolia (continued) What Would Contribute Most to Reducing Poverty Percentage of Respondents (N=344) Job creation/employment 43% Domestic private sector development 33% Education 33% Rural development 30% Economic growth 20% Public sector governance/ reform 17% Mineral Resource Management 17% Agricultural development 15% Anti corruption 14% Law and justice 10% Foreign direct investment 10% Social protection 10% Health 8% Environmental sustainability 5% Equality of opportunity 4% Trade and exports 4% Water and sanitation 4% Financial markets 3% Food security 3% Energy 3% Transport 3% Gender equity 3% Crime and violence 2% Information and communications technology 1% Urban development 1% Climate change 1% Communicable/non-communicable diseases 1% Regulatory framework 1% Disaster management <1% Global/regional integration 0% "Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Mongolia?" (Respondents chose from a list. Responses combined.) When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix I), analyses are done to see these respondents’ views about the areas of development that would contribute most to reducing poverty. 13 The World Bank Group Mongolia Country Opinion Survey 2014 IV. General Issues Facing Mongolia (continued) What Would Contribute Most to Reducing Poverty (continued)  Respondents in the FY’11 Country Survey indicated that increasing income generating activities/employment (40%) and enhancing the opportunity for private sector growth/investment (34%) would contribute most to poverty reduction in Mongolia. In the FY ’07 Country Survey, respondents identified increasing employment (55%) as the key contributor to poverty reduction in Mongolia.  Respondents across stakeholder groups and levels of collaboration all agree that “job creation/employment,� “domestic private sector development,� and “education� are the greatest contributors to reducing poverty in Mongolia.  It is worth noting that respondents who specialize in “public sector governance/public financial management/anti corruption� (14% of the sample) were significantly more likely to indicate that “job creation/employment� would contribute most to reducing poverty in Mongolia, compared to respondents in other areas of work.  However, when it comes to “education,� respondents who specialize in “public sector governance/public financial management/anti corruption� (14% of the sample) were significantly less likely to indicate that “education� would contribute most to reducing poverty in Mongolia, compared to respondents in other areas of work. 14 The World Bank Group Mongolia Country Opinion Survey 2014 IV. General Issues Facing Mongolia (continued) What Would Contribute Most to Generating Economic Growth Percentage of Respondents (N=351) Mineral Resource Management 46% Domestic private sector development 34% Foreign direct investment 33% Job creation/employment 23% Public sector governance/ reform 20% Trade and exports 19% Agricultural development 17% Education 16% Energy 15% Financial markets 15% Anti corruption 14% Rural development 12% Transport 6% Law and justice 6% Environmental sustainability 5% Global/regional integration 3% Equality of opportunity 2% Information and communications technology 2% Health 2% Food security 2% Urban development 1% Water and sanitation 1% Gender equity 1% Social protection 1% Climate change 1% Communicable/non-communicable diseases 2% Crime and violence 1% Disaster management <1% Regulatory framework 0% "Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Mongolia? (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix I), analyses are done to see these respondents’ views about the areas of development that would contribute most to economic growth.. 15 The World Bank Group Mongolia Country Opinion Survey 2014 IV. General Issues Facing Mongolia (continued) What Would Contribute Most to Generating Economic Growth (continued)  Respondents of the FY’11 Country Survey indicated that “mining for sustainable development (48%)� would contribute most to generating faster economic growth in Mongolia.  Respondents across stakeholder groups and levels of collaboration all agree that “mineral resource management,� “domestic private sector development,� “foreign direct investment,� and “job creation/employment� are the greatest contributors to generating economic growth in Mongolia.  Respondents who specialize in “public sector governance/public financial management/anti corruption� (14% of the sample) were significantly more likely to indicate that “public sector governance/reform� would contribute most to economic growth in Mongolia, compared to respondents in other areas of work. 16 The World Bank Group Mongolia Country Opinion Survey 2014 IV. General Issues Facing Mongolia (continued) Factors Contributing to “Shared Prosperity� Percentage of Respondents (N=325) Consistent economic growth 30% Better entrepreneurial opportunities 28% Better employment opportunities for young 26% people A growing middle class 24% Education and training that better ensure job 23% opportunity Greater voice and participation for citizens to 15% help ensure greater accountability Greater access to micro-finance for the poor 15% Greater equity of fiscal policy 9% Better quality public services 7% More reliable social safety net 6% Better opportunity for the poor who live in 6% rural areas Better employment opportunities for women 4% Greater access to health and nutrition for 3% citizens Better opportunity for the poor who live in 3% urban areas Other 1% "The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “Shared Prosperity� in Mongolia, which of the following TWO best illustrate how this would be achieved in Mongolia? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 17 The World Bank Group Mongolia Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group Where the World Bank Group Should Focus its Resources Percentage of Respondents (N=350) Education 32% Domestic private sector development 28% Job creation/employment 24% Public sector governance/ reform 23% Poverty reduction 20% Health 14% Economic growth 14% Rural development 14% Mineral Resource Management 14% Environmental sustainability 13% Agricultural development 13% Foreign direct investment 11% Financial markets 10% Anti corruption 9% Transport 8% Law and justice 7% Trade and exports 5% Energy 5% Social protection 5% Water and sanitation 4% Food security 4% Global/regional integration 3% Information and communications technology 3% Equality of opportunity 3% Urban development 3% Gender equity 2% Climate change 1% Crime and violence 1% Regulatory framework 1% Disaster management 1% Communicable/non-communicable diseases 0% “When thinking about how the World Bank Group can have the most impact on development results in Mongolia, in which sectoral areas do you believe the World Bank Group should focus most of its attention and resources in Mongolia? (Choose no more than THREE)� (Respondents chose from a list. Responses combined.) When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix I), analyses are done to see these respondents’ views about which areas the World Bank Group should focus its attention and resources on. 18 The World Bank Group Mongolia Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group Where the World Bank Group Should Focus its Resources (continued)  Respondents in the FY’11 Country Survey indicated that it would be most productive for the WBG to focus most of its resources on government effectiveness (23%). In FY ’07, respondents indicated that the WBG should focus on increasing employment (29%).  Respondents across stakeholder groups all agree that “education,� “domestic private sector development� and “job creation/employment� are the three top areas where the WBG should focus its attention and resources.  Respondents who specialize in “public sector governance/public financial management/anti corruption� (14% of the sample) are significantly more likely to indicate that the WBG should focus its attention and resources on “domestic private sector development� compared to respondents who specialize in other areas of work.  Respondents who do not professionally collaborate/work with the WBG are significantly more likely to indicate that the WBG should focus most of its attention and resources in Mongolia on “education� compared to respondents who collaborate/work with the WBG. 19 The World Bank Group Mongolia Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology� section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness (Indicator Question)  The perceived effectiveness of the WBG in this year’s survey is significantly lower than that in the FY’11 (weighted mean=7.1) Country Survey and in the FY’07 (weighted mean=6.7) Country Survey.  Respondents from PMUs and consultants/contractors working on WBG projects gave the highest ratings for the Bank Group’s overall effectiveness in Mongolia, whereas respondents from the private sector/financial sector/private banks had significantly lower ratings.  Respondents who professionally collaborate/work with the WBG had significantly higher ratings for the organization’s effectiveness compared to respondents who do not professionally collaborate/work with the WBG. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 All respondents 6.0 "Overall, please rate your impression of the World Bank Group's effectiveness in Mongolia?" (1 - "Not effective at all", 10 - "Very effective") Note: all means/percentages in charts are unweighted. Note: When comparing responses from stakeholders who are familiar with the WBG across three years, their ratings for the institution’s overall effectiveness in Mongolia are in fact statistically similar across three fiscal years. 20 The World Bank Group Mongolia Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Effectiveness of the WBG Activities  Respondents across stakeholder groups had statistically similar ratings for the effectiveness of the following WBG activities in supporting Mongolia’s efforts to achieve development results. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Policy advice, studies, analyses 7.8 Technical assistance 7.5 Financial resources 7.3 Data 7.0 Donor coordination 6.8 Mobilizing third party financial resources 6.8 Linkage to non-Bank expertise 5.8 Convening/Facilitating 5.7 "How effective do the World Bank Group's activities below support Mongolia's efforts to achieve development results?" (1 - "Not effective at all", 10 - "Very effective") 21 The World Bank Group Mongolia Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Achieving Development Results (Indicator Question)  Respondents from PMUs and consultants/contractors working on WBG projects gave the highest ratings for the extent to which the WBG’s work helped to achieve development results in Mongolia, whereas respondents from the private sector/financial sector/private banks had significantly lower ratings.  Respondents who professionally collaborate/work with the World Bank Group had significantly higher ratings for the WBG helping achieve development results in Mongolia, compared to respondents who do not professionally collaborate/work with the WBG. Mean Rating 1 2 3 4 5 6 7 8 9 10 All respondents 6.0 "To what extent does the World Bank Group's work help to achieve development results in Mongolia?" (1 - "To no degree at all", 10 - "To a very significant degree") 22 The World Bank Group Mongolia Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Staff Preparedness (Indicator Question)  Respondents from the media, PMUs, and consultants/contractors working on WBG projects had significantly higher ratings for the extent to which the WBG’s staff is well prepared to help Mongolia solve its most complicated development challenges, whereas respondents from the private sector/financial sector/private banks had significantly lower ratings.  Respondents who professionally collaborate/work with the World Bank Group had significantly higher ratings for the extent to which the WBG’s staff is well prepared to help Mongolia solve its most complicated development challenges, compared to respondents who do not professionally collaborate/work with the WBG. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.1 "To what extent do you beieve the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Mongolia solve its most complicated development challenges?" (1-"To no degree at all", 10-"To a very significant degree") 23 The World Bank Group Mongolia Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups*  There were significant stakeholder group differences in their responses to twenty six indicator questions. Respondents from PMUs and consultants/contractors working on WBG projects tend to give the highest ratings, whereas respondents from the private sector/financial sector/private banks tend to give significantly lower ratings.  Respondents who professionally collaborate/work with the WBG tended to give significantly higher ratings (7.0) for the twenty six indicator questions than respondents who do not professionally collaborate/work with the WBG (6.1).  Responses to individual indicator questions by stakeholder groups can be found in Appendix H (page 143). Mean Ratings 1 2 3 4 5 6 7 8 9 10 All Stakeholder Groups 6.4 PMU/ Consultant/ Contractor on WBG project 7.4 Media 6.9 Office of Parliamentarian 6.5 Other 6.5 Local government 6.4 Employee of a Ministry/ Ministerial 6.2 Department/ Implementation Agency CSO 6.2 Office of the President/ Prime Minister/ 6.0 Minister Private Sector/ Financial Sector/ Private Bank 5.9 Mean Ratings for All Indicator Questions by Stakeholder Groups on a Scale from 1 to 10 * Responses to all twenty six indicator questions can be found in Appendices F and G. 24 The World Bank Group Mongolia Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Greatest Value Percentage of Respondents (N=317) Policy advice, studies, analyses 35% 19% 54% Capacity development 19% 22% 41% Technical assistance 10% 16% 26% Donor coordination 11% 13% 24% Financial resources 13% 10% 23% Mobilizing third party financial resources 6% 10% 16% Data 3% 6% Convening/Facilitating 4% Linkage to non-Bank expertise 3% Greatest value Other 2% Second greatest value "When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Mongolia?" (Respondents chose from a list.) 25 The World Bank Group Mongolia Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Ways of Capacity Building Support  Respondents from CSOs gave the highest ratings for the extent to which Mongolia would benefit, if capacity building were to support “groups outside of government to help them more effectively engage and participate in development efforts,� whereas employees of ministries/ministerial departments gave significantly lower ratings. Mean Rating 1 2 3 4 5 6 7 8 9 10 The private sector, related to institutional and 8.0 policy change Groups outside of government to help them more effectively engage and participate in 7.6 development efforts The public sector, related to implementation of specific development projects on the 7.2 ground The public sector, related to changing institutions (organizations or sociopolitical 6.8 conditions) "The World Bank Group can provide capacity building support in a number of ways in Mongolia. To which degree would Mongolia benefit, if capacity building were to support..." (1 - "To no degree at all", 10 - "To a very significant degree") 26 The World Bank Group Mongolia Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Effectiveness of WBG’s Capacity Building Work  Respondents across stakeholder groups had statistically similar ratings for the WBG’s effectiveness in all three areas of capacity building work. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Policy design (for clarity and better incentives 7.2 to achieve development goals) Project implementation (or other 7.2 organizational strengthening) Citizen engagement (incorporating citizens' 6.5 voices into development) "How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Mongolia?" (1 - "Not effective at all", 10 - "Very effective") Importance of WBG’s Capacity Building Work  Respondents from CSOs gave the highest ratings for the importance of the WBG being involved in “citizen engagement,� whereas employees of ministries/ministerial departments gave significantly lower ratings. Mean Importance Rating 1 2 3 4 5 6 7 8 9 10 Policy design (for clarity and better incentives 7.9 to achieve development goals) Project implementation (or other 7.8 organizational strengthening) Citizen engagement (incorporating citizens' 7.6 voices into development) "When thinking about how to improve capacity building in Mongolia to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building?" (1 - "Not important at all", 10 - "Very important") 27 The World Bank Group Mongolia Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness  Respondents in the FY’11 Country Survey indicated that the WBG’s greatest weaknesses in its work in Mongolia were “not enough public disclosure of its work (41%)� and “not exploring alternative policy options (32%)�. Respondents from FY’07 indicated that the greatest weakness was “not exploring alternative policy options (30%).�  Respondents who professionally work/collaborate with the WBG were significantly more likely to consider “the WBG’s process being too slow� and “WBG not being aligned with other donors’ work� as the organization’s greatest weaknesses, compared to those who do not collaborate with the WBG. Percentage of Respondents (N=337) Not enough public disclosure of its work 33% Don’t know 22% Too influenced by developed countries 19% World Bank Group’s processes too complex 17% Not adequately sensitive to political/social realities in Mongolia 16% Not willing to honestly criticize policies and reform efforts in the country 12% Not client focused 11% Not exploring alternative policy options 9% World Bank Group’s processes too slow 8% Not aligned with country priorities 6% Not aligned with other donors’ work 5% Imposing technocratic solutions without regard to political realities 5% Arrogant in its approach 3% Staff too inaccessible 3% Other 2% Too bureaucratic in its operational policies and procedures 2% Not collaborating enough with non-state actors 2% The credibility of its knowledge/data 1% "Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Mongolia? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 28 The World Bank Group Mongolia Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Attributing Failed/Slow Reform Efforts  Respondents from CSOs and local governments are significantly more likely to indicate that the WBG-supported reforms fail or are slow to take place because “there is not an adequate level of citizen/civil society participation� compared to respondents from other stakeholder groups.  Respondents who professionally work/collaborate with the WBG were significantly less likely to consider “an adequate level of citizen/civil society participation� as the reason for slow or failed reforms, compared to those who do not collaborate with the WBG. Percentage of Respondents (N=328) There is not an adequate level of citizen/civil 37% society participation Lack of/inadequate levels of capacity in 25% Government The Government works inefficiently 23% Reforms are not well thought out in light of 22% country challenges Political pressures and obstacles 20% The World Bank Group is not sensitive enough 19% to political/social realities on the ground The World Bank Group does not do adequate 11% follow through/follow-up The World Bank Group works too slowly 9% Other 8% Poor donor coordination 8% "When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 29 The World Bank Group Mongolia Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness Importance of Sectoral Areas Mean Importance Rating 1 2 3 4 5 6 7 8 9 10 Foreign direct investment 7.9 Poverty reduction 7.8 Education 7.8 Economic growth 7.8 Mineral Resource Management 7.7 Domestic private sector development 7.7 Energy 7.6 Financial markets 7.6 Rural development 7.6 Environmental sustainability 7.5 Job creation/employment 7.5 Agricultural development 7.4 Health 7.3 Public sector governance/ reform 7.2 Water and sanitation 7.1 Urban development 7.1 Global/regional integration 7.1 Trade and exports 7.0 Transport 7.0 Food security 6.9 Equality of opportunity 6.7 Information and communications technology 6.7 Law and justice 6.7 Social protection 6.6 Climate change 6.6 Anti corruption 6.5 Communicable/non-communicable diseases 6.3 Gender equity 6.3 Regulatory framework 6.2 Disaster management 6.1 Crime and violence 5.6 "In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Mongolia?" (1-"Not important at all", 10-"important") 30 The World Bank Group Mongolia Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Poverty reduction 6.7 Education 6.5 Environmental sustainability 6.5 Economic growth 6.5 Foreign direct investment 6.4 Energy 6.3 Health 6.3 Global/regional integration 6.3 Rural development 6.2 Urban development 6.2 Financial markets 6.2 Mineral Resource Management 6.1 Agricultural development 6.1 Domestic private sector development 6.0 Public sector governance/ reform 6.0 Trade and exports 6.0 Gender equity 6.0 Transport 6.0 Social protection 5.9 Job creation/employment 5.9 Communicable/non-communicable diseases 5.9 Water and sanitation 5.9 Information and communications technology 5.8 Law and justice 5.7 Equality of opportunity 5.6 Regulatory framework 5.6 Disaster management 5.5 Food security 5.5 Climate change 5.3 Anti corruption 4.9 Crime and violence 4.9 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Mongolia?" (1-"Not effective at all", 10-"Very effective") 31 The World Bank Group Mongolia Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas (continued)  Respondents across stakeholder groups gave statistically similar ratings for the WBG’s effectiveness in all thirty one development areas except its effectiveness in work in “health.� Respondents from PMUs and consultants/contractors working on WBG projects had the highest ratings for the WBG’s effectiveness in “health,� whereas respondents from the media had significantly lower ratings.  Respondents who specialize in “public sector governance/public financial management/anti corruption� (14% of the sample) gave significantly higher ratings for the WBG’s effectiveness in “public sector governance/reform� “education� and “mineral resource management� than respondents from other areas of specialization.  Note in the Appendix on the sectoral effectiveness (Appendix A, page 70) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know� if they did not have exposure to the WBG’s work in certain development areas.  Responses across all stakeholder groups and geographic locations can be found in the Appendix. 32 The World Bank Group Mongolia Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas: Cross-Year Differences  Only sectoral areas explored in at least two fiscal years were included in the cross-year comparison and the following chart. Those differences that reached statistical significance are noted below with “*� and “^.� Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 6.8 Poverty reduction^ 6.6 6.3 6.7 Education 7.0 7.0 6.2 Domestic private sector development* 6.9 6.3 6.1 Social protection 6.5 5.9 6.0 Health*^ 6.9 6.6 6.0 Mineral Resource Management 6.7 6.2 6.0 Public sector governance/ reform 5.9 5.9 Gender equity^ 5.6 5.2 5.6 Regulatory framework 5.9 6.1 5.4 Law and justice 5.9 5.0 5.0 Climate change* 6.2 4.9 Anti corruption* 6.1 5.3 FY 2014 FY 2011 FY 2007 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Mongolia?"(1-"Not effective at all", 10-"Very effective") (*Significantly different between FY14 and FY11; ^Significantly different between FY14 and FY07) Note: means in this chart are weighted 33 The World Bank Group Mongolia Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas: Cross-Year Differences (continued)  Ratings for the effectiveness of the WBG’s work in the following areas were significantly higher in FY’11 than FY’14.  Domestic private sector development;  Health;  Anti corruption, and  Climate change.  Ratings for the effectiveness of the WBG’s work in the following areas were significantly different between FY’14 and FY’07.  The WBG’s effectiveness in “poverty reduction� and “gender equality� were rated significantly higher in FY’14 than in FY’07.  However, ratings for the WBG’s effectiveness in “health� were significantly lower in FY’14 than those in FY’07. Note: When comparing responses across three years from stakeholders who are familiar with the WBG, their ratings for the WBG’s effectiveness only differ significantly in three development areas: poverty reduction, gender equity, and climate change.  Respondents who are familiar with the WBG gave significantly higher ratings (7.3) for the WBG’s effectiveness in “poverty reduction� in FY’14 than in FY’07 (6.5) and FY’11 (6.4).  Respondents who are familiar with the WBG also had significantly higher ratings for the organization’s effectiveness in “gender equity� in FY’14 (6.1) than in FY’07 (5.4).  Respondents who are familiar with the WBG had significantly lower ratings for the WBG’s effectiveness in “climate change� in FY’14 (5.4) than in FY’11 (6.3) 34 The World Bank Group Mongolia Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas: Collaborators vs. Non-Collaborators Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Poverty reduction 7.1 6.4 Economic growth� 6.1 7.0 Rural development� 5.9 6.8 Environmental sustainability 6.7 6.3 Foreign direct investment 6.7 6.2 Education 6.7 6.4 Health 6.6 6.2 Job creation/employment� 6.4 5.6 Public sector governance/ reform 5.8 6.4 Trade and exports 5.7 6.4 Mineral Resource Management 6.4 5.8 Urban development 6.4 6.1 Energy 6.4 6.2 Domestic private sector development 6.3 5.8 Water and sanitation 6.3 5.5 Food security� 5.0 6.3 Financial markets 6.3 6.1 Transport 6.3 5.7 Global/regional integration 6.3 6.2 Social protection 5.86.2 Agricultural development 6.1 6.0 Gender equity 6.1 5.8 Communicable/non-communicable diseases 6.1 5.8 Information and communications technology 5.56.0 Equality of opportunity 5.8 5.5 I professionally Law and justice 5.8 collaborate/work 5.6 with WBG Regulatory framework 5.7 5.5 Disaster management 5.5 5.5 I do not Climate change 5.3 professionally 5.3 collaborate/work Anti corruption 4.9 4.9 with WBG Crime and violence 4.55.1 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Mongolia?"(1-"Not effective at all", 10-"Very effective") (�Significantly different between respondents who do and do not collaborate with the WBG) Note: means in this chart are unweighted 35 The World Bank Group Mongolia Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas: Collaborators vs. Non-Collaborators (continued)  Respondents who professionally collaborate/work with the WBG had significantly higher ratings for the WBG’s effectiveness than respondents who do not collaborate in the following development areas.  Economic growth  Rural development  Job creation/employment  Food security 36 The World Bank Group Mongolia Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Mongolia, bivariate correlational analyses were conducted using respondents’ ratings of the thirty-one specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the Bank Group’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the Bank Group’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the Bank Group’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank Group’s overall effectiveness in Mongolia. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at equality of opportunity;  The WBG’s effectiveness at anti-corruption;  The WBG’s effectiveness at job creation/employment;  The WBG’s effectiveness at regulatory framework;  The WBG’s effectiveness at trade and exports; and  The WBG’s effectiveness at mineral resource management.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Mongolia, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at equality of opportunity;  The WBG’s effectiveness at anti-corruption;  The WBG’s effectiveness at environmental sustainability;  The WBG’s effectiveness at job creation/employment; and  The WBG’s effectiveness at transport. 37 The World Bank Group Mongolia Country Opinion Survey 2014 VII. How the World Bank Group Operates The World Bank Group’s Work in Mongolia  Respondents in this year’s Country Survey tended to have significantly lower levels of agreement with almost all three statements (except “the WBG support programs and strategies that are realistic for Mongolia�) compared to respondents in FY’07.  Respondents in this year’s Country Survey also had significantly lower levels of agreement with the statement that “the WBG currently plays a relevant role in development in Mongolia� compared respondents in the FY’11 Country Survey.  Respondents from PMUs and consultants/contractors tended to have the highest levels of agreement that “the WBG’s work is aligned with what I consider the development priorities for Mongolia,� whereas respondents from the Office of President/Prime Minister/Ministers and the media had significantly lower levels of agreement.  Respondents who professionally collaborate/work with WBG tended to have significantly higher levels of agreement with all three statements compared to respondents who do not professionally collaborate/work with WBG. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group supports programs and 6.8 6.9 strategies that are realistic for Mongolia 6.9 Overall the World Bank Group currently plays a 6.3 6.9 relevant role in development in Mongolia*^¹ 7.0 The World Bank Group’s work is aligned with what 6.2 FY 2014 I consider the development priorities for 6.3 FY 2011 Mongolia^¹ 7.0 FY 2007 "To what extent do you agree with the following statements about the World Bank Group’s work in Mongolia?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between FY14 and FY11; ^Significantly different between FY14 and FY07) Note: means in this chart are weighted. ¹Indicator Question Note: When comparing responses across three years from stakeholders who are familiar with the WBG, their levels of agreement with the statements “overall the WBG plays a relevant role in development in Mongolia� and “the WBG supports programs and strategies that are realistic for Mongolia� are statistically similar across three years. These respondents’ levels of agreement with that “the WBG work is aligned with what I consider the development priorities for Mongolia� in FY’14 (7.2) are significantly higher than those in FY’11 (6.4). 38 The World Bank Group Mongolia Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Overall Perceptions Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Working with the World Bank Group 7.5 increases Mongolia’s institutional capacity The World Bank Group effectively monitors and evaluates the projects and 7.3 programs it supports The World Bank Group treats clients and 7.3 stakeholders in Mongolia with respect The World Bank Group’s approvals and 7.0 reviews are done in a timely fashion The World Bank Group provides effective 6.9 implementation support The World Bank Group’s “Safeguard 6.9 Policy� requirements are reasonable The World Bank Group’s conditions on its 6.7 lending are reasonable Where country systems are adequate, the World Bank Group makes appropriate use 6.5 of them¹ The World Bank Group ensures consistency 6.4 and continuity through staff changes The World Bank Group disburses funds 6.0 promptly The World Bank Group takes decisions 5.5 quickly in Mongolia¹ "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator Question 39 The World Bank Group Mongolia Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Overall Perceptions (continued)  Respondents of this year’s Survey had significantly higher levels of agreement with statements that “the WBG’s conditions on its lending are reasonable� and “working with the WBG increases Mongolia’s institutional capacity� than respondents in FY’11 (weighted means in FY’11 are 6.4 and 6.7 respectively.)  Respondents of this year’s Survey had significantly lower levels of agreement with statement that “the WBG disburses funds promptly� than respondents in FY’07 (weighted mean in FY’07 is 7.5)  Respondents of this year’s Survey had significantly higher levels of agreement with statement that “working with the WBG increases Mongolia’s institutional capacity� than respondents in FY’07 (weighted mean in FY’07 is 7.1)  Respondents across stakeholder groups had statistically similar levels of agreement with all of the following statements except that “the WBG’s approvals and reviews are done in a timely fashion.� As for this statement, respondents from the media had the highest levels of agreement with it, whereas respondents from the Office of President/Prime Minister/Minister had significantly lower levels of agreement. Note: When comparing responses from stakeholders who are familiar with the WBG across three years:  Respondents who are familiar with the WBG had significantly higher levels of agreement with that “the WBG’s conditions on its lending are reasonable� and “working with the WBG increases Mongolia’s institutional capacity� in FY’14 (7.3 and 7.8 respectively) compared to their levels of agreement with these two statements in FY’11 (6.6 and 6.7 respectively).  Respondents who are familiar with the WBG had significantly lower levels of agreement with that “the WBG disburses funds promptly� and “the WBG effectively monitors and evaluates the projects and programs it supports� in FY’14 (6.3 and 7.1 respectively) compared to their levels of agreement with these two statements in FY’07 (7.8 and 7.6 respectively). 40 The World Bank Group Mongolia Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Overall Perceptions (continued)  Respondents who professionally collaborate/work with WBG had significantly higher levels of agreement with several statements below compared to respondents who do not collaborate/work with WBG (indicated with an “��below). Those statement include:  Working with the WBG increases Mongolia’s institutional capacity  The WBG treats clients and stakeholders in Mongolia with respect  The WBG’s conditions on its lending are reasonable  Where country systems are adequate, the WBG makes appropriate use of them  The WBG disburses funds promptly. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Working with the World Bank Group increases 7.9 Mongolia’s institutional capacity� 7.3 The World Bank Group treats clients and 7.7 stakeholders in Mongolia with respect� 6.9 The World Bank Group effectively monitors and 7.6 evaluates the projects and programs it supports 7.1 The World Bank Group’s conditions on its lending 7.3 are reasonable� 6.3 The World Bank Group’s approvals and reviews are 7.2 done in a timely fashion 6.8 The World Bank Group provides effective 7.1 implementation support 6.7 The World Bank Group’s “Safeguard Policy� 7.1 requirements are reasonable 6.7 Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank 7.0 6.2 Group makes appropriate use of them�¹ The World Bank Group disburses funds promptly� 6.7 5.6 I professionally collaborate/work The World Bank Group ensures consistency and with WBG 6.6 continuity through staff changes 6.3 I do not professionally The World Bank Group takes decisions quickly in 5.6 collaborate/work Mongolia¹ 5.3 with WBG "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") �Significantly different between respondents who do and do not collaborate/work with WBG ¹Indicator Question 41 The World Bank Group Mongolia Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Contribution of the WBG’s Delivery Work  Respondents across stakeholder groups had statistically similar ratings for all four aspects of the WBG’s technical assistance/advisory work’s contribution to solving Mongolia’s development challenges.  Respondents who do and do not collaborate/work with the WBG had statistically similar ratings for all four aspects of the WBG’s technical assistance/advisory work’s contribution to solving Mongolia’s development challenges. Mean Rating 1 2 3 4 5 6 7 8 9 10 Design (appraising and planning the 6.8 solutions) Evaluation (assessing the impact and 6.8 results) Conceptualization (understanding and 6.7 framing the problem) Implementation (Executing, carrying out, monitoring and making appropriate 6.4 adjustments) "To what extent does each of the following aspects of the World Bank Group's technical assistance/advisory work contribute to solving Mongolia's development challenges?" (1-"To no degree at all", 10-"To a significant degree") 42 The World Bank Group Mongolia Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner Mean Rating 1 2 3 4 5 6 7 8 9 10 Being a long-term partner¹ 7.5 Collaboration with the Government¹ 7.3 Collaboration with other donors and development 6.9 partners¹ Straightforwardness and honesty¹ 6.9 Openness (sharing data and other information)¹ 6.6 Being inclusive¹ 6.2 Ease of access to the people at the World Bank Group 6.1 who are making decisions important to my work¹ The speed in which it gets things accomplished on the 6.1 ground¹ Flexibility (in terms of the institution’s products and 6.0 services)¹ Staff accessibility¹ 6.0 Responsiveness¹ 5.9 Flexibility (in terms of changing country 5.6 circumstances)¹ Collaboration with civil society¹ 5.6 Collaboration with the private sector¹ 5.4 "To what extent is the World Bank Group an effective development partner in Mongolia, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") ¹Indicator Question 43 The World Bank Group Mongolia Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner (continued)  Respondents in this year’s Country Survey had significantly lower ratings for the WBG’s “flexibility in terms of changing country circumstances� and “staff accessibility� compared to respondents in the FY’11 Survey (weighted means in FY’11 for these two qualities are 6.4 and 6.8 respectively.)  Respondents in this year’s Country Survey had significantly lower ratings for the WBG’s “flexibility in terms of changing country circumstances,� “staff accessibility� and “collaboration with other donors and development partners� compared to respondents in FY’07 (weighted means in FY’07 for these three qualities are 6.5, 7.0, and 7.8 respectively.)  Respondents across stakeholder groups had statistically similar ratings for almost all qualities of the WBG being an effective development partner except “ease of access to the people at the WBG who are making decisions important to my work.� Respondents from PMUs and consultants/contractors working on WBG projects tended to give the highest ratings for the “ease of access to the people at the WBG who are making decisions important to my work.�, whereas respondents from the private sector/financial sector/private banks tended to give significantly lower ratings.  There were significant differences between respondents who do and do not collaborate with the WBG in their ratings for six of these indicator qualities of the WBG as an effective development partner. Respondents who professionally collaborate/work with the WBG had significantly higher ratings than those who do not. These six qualities include:  Responsiveness;  Flexibility in terms of changing country circumstances;  Being inclusive;  Openness;  Collaboration with civil society; and  Being a long-term partner. Note: When comparing responses from stakeholders who are familiar with the WBG across three years:  Respondents who are familiar with the WBG had significantly higher ratings for the WBG’s “collaboration with the Government� in FY’14 (7.8) than in FY’11 (7.3).  Respondents who are familiar with the WBG had significantly lower ratings for the WBG’s “collaboration with other donors and development partners� in FY’14 (7.3) than in FY’07 (8.1).  Respondents who are familiar with the WBG had significantly lower ratings for the WBG’s “flexibility in terms of changing country circumstances� in FY’14 (5.9) than in FY’11 (6.5) and FY’07 (7.1). 44 The World Bank Group Mongolia Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group’s Approach to Risk in Mongolia Percentage of Respondents (N=336) Don't know 52% The World Bank Group’s approach to risk is 20% appropriate Prefer not to answer 13% The World Bank Group does not take enough 12% risk in Mongolia The World Bank Group takes too much risk in 2% Mongolia “Which of the following best describes the way the World Bank Group operates in Mongolia?� (Respondents chose from a list.) (Note: Percentages may not total 100 due to rounding) The World Bank Group’s Internal Monitoring Mechanism Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.0 "To what extent do you believe the World Bank Group measures and corrects its work in real time in Mongolia?" (1-"To no degree at all", 10-"To a very significant degree") Making Decisions about the WBG Program in Mongolia Percentage of Respondents (N=344) Don’t know 48% At the Headquarters (in Washington D.C.) 42% In the country 10% “Where are the World Bank Group's decisions made primarily that support the program in Mongolia? � (Respondents chose from a list.) 45 The World Bank Group Mongolia Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group’s Local Presence in Mongolia Percentage of Respondents (N=316) More local presence 74% Don't know 15% The current level of local presence is 10% adequate Less local presence 1% “When thinking about the presence of the World Bank Group in Mongolia and its decision - taking capacity, do you think the World Bank Group should have...? � (Respondents chose from a list.) IFC and IBRD Working Together Percentage of Respondents (N=294) Yes 20% No 80% “Do your projects involve both the World Bank and IFC?�  Respondents from local governments are significantly more likely to indicate that the two institutions are working well together than other respondents from other groups. Percentage of Respondents (N=65) Collaborating but needs 49% improvement Working well together 46% Don’t know 3% In conflict 2% “If yes, what was your view on the two institutions working together in Mongolia?� (Respondents chose from a list.) 46 The World Bank Group Mongolia Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting World Bank Group’s Knowledge Work and Activities  Among all stakeholder groups, respondents from PMUs and consultants/contractors working on WBG projects consult WBG’s knowledge work and activities significantly more often than other stakeholder groups.  Respondents from CSOs consult WBG’s knowledge work and activities significantly less often than other stakeholder groups. Percentage of Respondents (N=343) Weekly 2% Monthly 11% A few times a year 32% Rarely 43% Never 11% "How frequently do you consult World Bank Group knowledge work and activities in the work you do?" (Respondents chose from a list.) (Note: percentages may not total 100 due to rounding) 47 The World Bank Group Mongolia Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Mongolia’s Knowledge Needs (Indicator Question)  Respondents from the media had the highest levels of agreement that the World Bank Group meets Mongolia’s needs for knowledge services, whereas respondents from the private sector/financial sector/private banks had significantly lower levels of agreement.  Respondents who professionally collaborate/work with the WBG had significantly higher levels of agreement that the WBG meets Mongolia’s needs for knowledge services compared to respondents who do not collaborate/work with the WBG. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 6.8 "The World Bank Group meets Mongolia's needs for knowledge services" (1-"Strongly disagree", 10-"Strongly agree") 48 The World Bank Group Mongolia Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities  Respondents in this year’s Country Survey gave significantly lower ratings for the WBG’s knowledge work and activities as “source of relevant information on global good practice� compared to respondents in the FY’11 Survey (weighted mean=7.7).  Respondents in this year’s Country Survey gave significantly lower ratings for the WBG’s knowledge work and activities as “being adaptable to Mongolia’s specific development challenges and country circumstances� compared to respondents in the FY’07 Survey (weighted mean=6.8). *Note: When comparing responses only from stakeholders who are familiar with the WBG across three years, their ratings for these two qualities of the WBG are in fact statistically similar.  Respondents across stakeholder groups had statistically similar ratings for all of the following qualities of the WBG’s knowledge work and activities (including the indicator question).  Respondents who professionally collaborate/work with the WBG had significantly higher ratings for two the following qualities of the WBG’s knowledge work and activities compared to respondents who do not professionally collaborate/work with the organization. These two qualities are “being relevant to Mongolia’s development priorities� and “being accessible (well written and easy to understand).� Mean Rating 1 2 3 4 5 6 7 8 9 10 Are source of relevant information on global good practices 7.0 Enhance your knowledge and/or skills 6.7 Are relevant to Mongolia’s development priorities 6.6 Lead to practical solutions 6.5 Are timely 6.4 Are accessible (well written and easy to understand) 6.4 Are adaptable to Mongolia’s specific development challenges and country circumstances¹ 6.3 Are adequately disseminated 6.3 Are translated enough into local language 6.2 Include appropriate level of stakeholder involvement during preparation 6.1 "In Mongolia, to what extent do you believe that the World Bank Group’s knowledge work and activities:" (1-"To no degree at all", 10-"To a very significant degree") ¹Indicator Question 49 The World Bank Group Mongolia Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question)  Respondents across stakeholder groups had statistically similar ratings for the significance of the contribution that the WBG’s knowledge work and activities make to development results in Mongolia.  Respondents who do and do not professionally collaborate/work with the WBG had statistically similar ratings for the significance of the contribution that the WBG’s knowledge work and activities make to development results in Mongolia. Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.5 "Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country?" (1-"Not significant at all", 10-"Very significant") Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question)  Respondents across stakeholder groups gave statistically similar ratings for the technical quality of the WBG’s knowledge work and activities.  Respondents who do and do not professionally collaborate/work with the WBG had statistically similar ratings for the technical quality of the WBG’s knowledge work and activities. Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.2 "Overall, how would you rate the technical quality of the World Bank Group's knowlege work and activities?" (1-"Very low technical quality", 10-"Very high technical quality") 50 The World Bank Group Mongolia Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Most Effective Instruments in Reducing Poverty  It is worth mentioning that although “investment lending� and “capacity development� overall are considered the most effective WBG instruments in reducing poverty in Mongolia, more than half of the respondents from the Office of President/Prime Minister/Ministers think that “policy based lending/budget support to the Government� is the most effective WBG instrument. Percentage of Respondents (N=352) Investment lending (financing specific projects) 47% Capacity development 42% Technical assistance (advice, best practice, 32% international experience, etc.) Knowledge products/services (analytical work, 24% studies, surveys, etc.) Policy based lending / budget support to the 21% Government Trust Fund management 8% Don’t know 6% Other 4% “Which World Bank Group instruments do you believe are the MOST effective in reducing poverty in Mongolia? (Choose no more than TWO)� (Respondents chose from a list. Responses combined.) 51 The World Bank Group Mongolia Country Opinion Survey 2014 VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Mongolia’s Needs for Financial Instruments (Indicator Question)  Respondents across stakeholder groups had statistically similar levels of agreement that the World Bank Group’s financial instruments meet Mongolia’s needs.  Respondents who professionally collaborate/work with the WBG had significantly higher levels of agreement that the World Bank Group’s financial instruments meet Mongolia’s needs than respondents who do not collaborate with the institution. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 6.3 "The World Bank Group's financial instruments meet the needs of Mongolia." (1-"Strongly disagree", 10-"Strongly agree") Value of Fee-based Products/Services  Respondents across stakeholder groups had statistically similar ratings for the extent to which they believe Mongolia received value for money from the WBG’s fee-based products/services. Mean Ratings 1 2 3 4 5 6 7 8 9 10 All Respondents 5.9 "To what extent do you believe that Mongolia received value for money from the World Bank Group’s fee-based products/services?" (1 - "To no degree at all", 10 - "To a very significant degree") 52 The World Bank Group Mongolia Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Mongolia Making the World Bank Group of Greater Value  Respondents from the media were significantly more likely to indicate that the WBG should “provide more adequate data/knowledge/statistics/figures on Mongolia’s economy� than respondents from other stakeholder groups.  Respondents from CSOs were significantly more likely to indicate that the WBG should “reach out to more groups outside the Government� than respondents from other stakeholder groups.  Respondents who professionally collaborate/work with the WBG were significantly more likely to indicate that the WBG should “collaborate more effectively with the Government clients� than those who do not collaborate with the organization. Percentage of Respondents (N=338) Improve the quality of its experts as related to Mongolia’s specific challenges 33% Reach out more to groups outside of Government 30% Provide more adequate data/knowledge/statistics/figures on Mongolia’s economy 23% Increase the level of capacity development in the country 21% Collaborate more effectively with Government clients 17% Offer more innovative financial products 16% Offer more innovative knowledge services 15% Reduce the complexity of obtaining World Bank Group financing 15% Improve the competitiveness of its financing compared to markets 9% Increase availability of Fee-Based services 7% Ensure greater selectivity in its work 4% Work faster 3% Other 2% "Which of the following SHOULD the World Bank Group do to make itself of greater value in Mongolia? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 53 The World Bank Group Mongolia Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Mongolia (continued) World Bank Group’s Services in Mongolia  Respondents from the private sector/financial sector/private banks (59%) were significantly more likely to indicate that the WBG should offer more “financial services� in Mongolia than respondents from other stakeholder groups.  Respondents from PMUs and consultants/contractors working on WBG projects (62%) were significantly more likely to indicate that the WBG should offer more “knowledge services� in Mongolia than respondents from other stakeholder groups. Percentage of Respondents (N=324) Knowledge products 34% The combination is appropriate for Mongolia 28% Financial services 26% Don't know 9% None of the above 2% Convening services 1% "When considering the combination of services that the World Bank Group offers in Mongolia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Mongolia?" (Respondents chose from a list.) 54 The World Bank Group Mongolia Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Mongolia (continued) Development Challenges in the Near Future  Although “climate change adaption� is not seen as a top priority in the near future by most stakeholders in Mongolia, respondents from the media are significantly more likely than other stakeholders to perceive it as a top priority in the near future. Mean Rating 1 2 3 4 5 6 7 8 9 10 Improving governance 8.5 Improving basic infrastructure 8.4 Urban and rural development 7.9 Economic diversification 7.8 Mining for sustainable development 7.6 Equity (reaching poor and vulnerable people) 7.6 Climate change adaption 5.5 "Below are a number of development challenges that Mongolia faces. To what extent do you think each should be a priority for the country in the near future?" (1-"Not a priority", 10-"Top priority") 55 The World Bank Group Mongolia Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Mongolia (continued) Improving the Impact of WBG Programs  In the FY’11 Country Survey, respondents indicated that to improve the impact of the World Bank Group-supported programs and activities, it should improve the quality of its experts as related to Mongolia's specific challenges (45%). Percentage of Respondents (N=334) Improving the quality of its experts as related to Mongolia’s specific challenges 37% Increasing dissemination and discussion on findings of analytical work 29% Offering more innovative knowledge products 25% Improving timeliness of analytical work and technical assistance 25% Improving quality of analytical work 23% Providing world class experts 19% Offering more innovative financial products 19% Ensuring project beneficiaries have information on project objectives and activities 17% Other 2% "What actions would most improve the impact of the World Bank Group-supported programs and activities? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 56 The World Bank Group Mongolia Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Mongolia (continued) Collaborate More with…  Respondents in the FY’11 Country Survey indicated that the WBG should collaborate more with NGOs (42%) and the private sector (37%).  Respondents from ministries/ministerial departments/implementation agencies, PMUs, and consultants/contractors working on WBG projects are significantly more likely to indicate that the WBG should collaborate more with academia/think tanks/research institutes than other stakeholder groups.  Respondents from CSOs are significantly more likely to indicate that the WBG should collaborate more with NGOs than other stakeholder groups.  Compared to respondents who do not professionally collaborate/work with the WBG, respondents who do are significantly more likely to indicate that the WBG should collaborate more with academia/think tanks/research institutes, and significantly less likely to say that WBG should collaborate more with NGOs. Percentage of Respondents (N=350) Academia/think tanks/research institutes 40% Private sector 31% NGOs 29% Community Based Organizations (CBOs) 26% Local Government 19% Parliament 13% Media 12% Beneficiaries 9% Donor community 6% Don’t know 3% Foundations 2% Other 2% Faith based organizations 0% "In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there?" (Respondents chose from a list. Responses combined.) 57 The World Bank Group Mongolia Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Mongolia (continued) Value of Increasing the Voice and Influence of Civil Society  Respondents from the CSOs gave the highest ratings for the extent to which increasing the voice and influence of civil society in Mongolia would improve development efforts, whereas respondents from the Office of President/Prime Minister/Minister had significantly lower ratings. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 8.1 “In your opinion, to what extent would increasing the voice and influence of civil society in Mongolia help to improve development efforts?" (1 - "To no degree at all", 10 - "To a very significant degree") 58 The World Bank Group Mongolia Country Opinion Survey 2014 X. Communication and Openness General Information Sources  Respondents in the FY’11 Country Survey indicated that they got most of their information about economic and social development issues in Mongolia from the Internet (63%). In the FY ’07 Survey, respondents indicated that they were most likely to utilize local newspapers (77%), local television (68%), and the Internet (46%) for information about economic and social development issues in Mongolia. Percentage of Respondents (N=341) Internet 63% Local television 43% Local newspapers 40% Social media 16% Periodicals 15% International newspapers 8% Other 3% International television 2% Local radio 1% International radio 1% Blogs <1% Instant messaging <1% Mobile phones <1% "How do you get most of your information about economic and social development issues in Mongolia? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 59 The World Bank Group Mongolia Country Opinion Survey 2014 X. Communication and Openness (continued) Preferred Information Sources  Respondents across stakeholder groups had statistically similar responses to how they would prefer to receive information from the WBG.  Since social media are the second more preferable source of receiving information from the WBG, it is worth mentioning that respondents who do not professionally work/collaborate with the WBG are more likely to prefer to receive information through social media compared to those who work with the institution. Percentage of Respondents (N=339) World Bank Group’s website 42% Social media 28% Direct contact with World Bank Group 27% World Bank Group’s publications and other 25% written materials World Bank Group’s 21% seminars/workshops/conferences e-Newsletters 19% Other 4% Blogs 4% Mobile phones 3% Instant messaging 3% "How would you prefer to receive information from the World Bank Group? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 60 The World Bank Group Mongolia Country Opinion Survey 2014 X. Communication and Openness (continued) Access to Information Percentage of Respondents (FY2014 N=263; FY2011=245) 34% FY2014 Yes 38% FY2011 66% No 62% "Are you aware of the World Bank Group's Access to Information Policy under which the Bank Group will now disclose any information in its possession that is not on a list of exceptions?" (Note: percentages in this chart are caculated based on weighted data)  Respondents who professionally collaborate/work with the WBG are significantly more likely to indicate that they use/consult the WBG’s data more often than before compared to respondents who do not work with the institution. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I use/consult World Bank Group data more 4.9 often than I did a few years ago "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) 61 The World Bank Group Mongolia Country Opinion Survey 2014 X. Communication and Openness (continued) Internet Access Percentage of Respondents (FY 2014 N=251; FY 2011 N=258) 96% Yes 99% 4% No FY 2014 1% "Do you have access to the Internet?" FY 2011 (Note: percentages in this chart are caculated based on weighted data) Website Usage  Respondents in this year’s Country Survey were significantly less likely to have used the WBG website compared to respondents in the FY’11 Country Survey.  Among this year’s respondents, those from the private sector/financial sector/private banks and the Office of President/Prime Minister/Minster are least likely to have used the WBG website.  Respondents who professionally collaborate/work with the WBG are significantly more likely to have used the WBG website compared to respondents who do not work with the institution. Percentage of Respondents (FY2014 N=255; FY2011 N=253; FY2007 N=227) 53% Yes 78% 59% FY 2014 47% FY 2011 No 22% 41% FY 2007 " Do you use/have you used the World Bank Group website?" (Note: percentages in this chart are caculated based on weighted data ) 62 The World Bank Group Mongolia Country Opinion Survey 2014 X. Communication and Openness (continued) Website Usage (continued)  Respondents in this year’s Country Survey were significantly less likely to have requested information from the WBG on its activities compared to respondents in the FY’11 Country Survey. Percentage of Respondents (FY 2014 N=244; FY2011 N=229) FY 2014 15% Yes 24% FY 2011 85% No 76% "Have you requested information from the World Bank Group on its activities in the past year?" (Note: percentages in this chart are caculated based on weighted data)  Respondents in this year’s Country Survey were significantly less likely to have obtained information requested from the WBG on its activities compared to respondents in the FY’11 Country Survey. Percentage of Respondents (FY 2014 N=35; FY 2011 N=57) 74% Yes 95% 26% FY 2014 No 5% FY 2011 "Were you able to obtain this information?" (Note: percentages in this chart are caculated based on weighted data) 63 The World Bank Group Mongolia Country Opinion Survey 2014 X. Communication and Openness (continued) Website Usage (continued)  Respondents in this year’s Country Survey were significantly less likely to primarily use the WBG’s country website compared to respondents in the FY’11 and FY’07 Country Surveys.  Respondents from PMUs and consultants/contractors working on WBG projects are least likely to use the WBG’s country website over the WBG main website compared to other stakeholder groups in this year’s Country Survey.  Respondents who do not collaborate with the WBG are significantly more likely to use the country website than respondents who do collaborate/work with the organization. Percentage of Respondents (FY 2014 N=226; FY 2011 N=185; FY 2007 N=161) 52% The World Bank Group’s country 65% website 76% 48% The World Bank Group’s main FY 2014 35% website FY 2011 24% FY 2007 "Which do you primarily use?" (Note: percentages in this chart are caculated based on weighted data ) Percentage of Respondents (N=282) High speed 84% Dial-up 16% “Which Internet connection do you use primarily when visiting a World Bank Group website? � (Respondents chose from a list.) 64 The World Bank Group Mongolia Country Opinion Survey 2014 X. Communication and Openness (continued) Evaluation of WBG’s Social Media Channels Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group’s social media channels are valuable sources of 5.8 information about the institution "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) Website Evaluation  Respondents in this year’s Country Survey had significantly lower levels of agreement that “I find the WBG’ websites easy to navigate� and “I find the information on the WBG’s websites useful� than respondents in the FY’11 Country Survey.  Respondents who professionally collaborate with the WBG had significantly higher levels of agreement that “I find the WBG’ websites easy to navigate� and “I find the information on the WBG’s websites useful� than respondents who do not professionally collaborate/work with the organization. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 I find the World Bank Group’s websites easy 6.3 to navigate* 7.7 I find the information on the World Bank 6.2 FY 2014 Group’s websites useful* 7.5 FY 2011 "Please rate how much you agree with the following" (1-"Strongly disagree", 10-"Strongly agree�) (*Significantly different between FY 2011 and FY 2014) (Note: means in this chart are caculated based on weighted data) 65 The World Bank Group Mongolia Country Opinion Survey 2014 X. Communication and Openness (continued) Information Sharing  Respondents in this year’s Country Survey had significantly lower levels of agreement that “when I need information from the WBG, I know how to find it� and “the WBG is responsive to my information requests and inquiries� compared to respondents in the FY’11 Survey.  Respondents from PMUs and consultants/contractors working on WBG projects had the highest levels of agreement that “the World Bank Group is responsive to my information requests and inquiries,� whereas respondents from local governments had significantly lower levels of agreement. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 When I need information from the World Bank 6.9 Group I know how to find it* 7.6 FY 2014 The World Bank Group is responsive to my 5.9 FY 2011 information requests and inquiries* 6.8 "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) (*Significantly different between FY 2011 and FY 2014) (Note: means in this chart are caculated based on weighted data) 66 The World Bank Group Mongolia Country Opinion Survey 2014 XI. Appendices A. Responses to All Questions across All Respondents ..................... 68 B. Responses to All Questions by Stakeholder Groups ..................... 84 C. Responses to All Questions by Geographic Location .................. 104 D. Responses to All Questions by Levels of Collaboration............... 119 E. Responses to All Questions by Year............................................ 134 F. Responses to All Questions by Year (Stakeholder Familiar w/ WBG) 137 G. Indicator Questions as a Function of Exposure to the WBG ....... 140 H. Indicator Questions by Stakeholder Groups .............................. 141 I. WBG Country Opinion Survey FY 14 – Mongolia Questionnaire 142 Mongolia 67 The World Bank Group Mongolia Country Opinion Survey 2014 Appendix A: Responses to All Questions across All Respondents (N=357) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know� (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Mongolia Percentage of Respondents 1. In general would you say that Mongolia is headed in ... ? (N=322) The right direction 40.7% The wrong direction 33.5% Not sure 25.8% 2. Listed below are a number of development priorities in Mongolia. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Mongolia? (Choose no more than THREE) (Responses Combined; N=342) Public sector governance/ reform 36.0% Education 33.3% Mineral Resource Management 27.8% Job creation/employment 19.3% Anti corruption 17.3% Domestic private sector development 15.8% Environmental sustainability 12.9% Law and justice 12.9% Poverty reduction 12.0% Foreign direct investment 11.1% Health 10.8% Food security 10.8% Economic growth 9.9% Agricultural development 9.1% Transport 8.8% Energy 8.2% Rural development 7.9% Social protection 5.8% Financial markets 5.3% Water and sanitation 5.0% Trade and exports 3.8% Urban development 3.5% Gender equity 2.3% Information and communications technology 2.3% Global/regional integration 1.8% Equality of opportunity 1.8% Climate change 1.5% Crime and violence 1.2% Regulatory framework 0.6% Disaster management 0.3% Communicable/non-communicable diseases 0.0% 68 The World Bank Group Mongolia Country Opinion Survey 2014 A. General Issues Facing Mongolia (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Mongolia? (Choose no more than THREE) (Responses Combined; N=344) Job creation/employment 43.0% Domestic private sector development 32.8% Education 32.6% Rural development 29.7% Economic growth 19.5% Public sector governance/ reform 17.2% Mineral Resource Management 16.6% Agricultural development 14.5% Anti corruption 14.0% Law and justice 10.2% Foreign direct investment 10.2% Social protection 9.6% Health 8.1% Environmental sustainability 4.7% Equality of opportunity 4.4% Trade and exports 4.4% Water and sanitation 3.8% Financial markets 3.2% Food security 3.2% Energy 3.2% Transport 2.9% Gender equity 2.9% Crime and violence 1.5% Information and communications technology 1.2% Urban development 1.2% Climate change 0.9% Communicable/non-communicable diseases 0.6% Regulatory framework 0.6% Disaster management 0.3% Global/regional integration 0.0% 69 The World Bank Group Mongolia Country Opinion Survey 2014 A. General Issues Facing Mongolia (continued) 4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Percentage of Respondents Mongolia? (Choose no more than THREE) (Responses Combined; N=351) Mineral Resource Management 45.7% Domestic private sector development 33.6% Foreign direct investment 32.5% Job creation/employment 23.4% Public sector governance/ reform 19.9% Trade and exports 18.6% Agricultural development 16.5% Education 16.0% Energy 14.8% Financial markets 14.5% Anti corruption 14.0% Rural development 11.7% Transport 6.0% Law and justice 6.0% Environmental sustainability 5.4% Global/regional integration 3.4% Equality of opportunity 2.3% Information and communications technology 2.0% Health 1.7% Food security 1.7% Urban development 1.4% Water and sanitation 1.4% Gender equity 1.4% Social protection 0.9% Climate change 0.9% Communicable/non-communicable diseases 0.9% Crime and violence 0.6% Disaster management 0.3% Regulatory framework 0.0% 70 The World Bank Group Mongolia Country Opinion Survey 2014 A. General Issues Facing Mongolia (continued) 5. The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “Shared Prosperity� in Mongolia, which of the following TWO best illustrate how this Percentage of Respondents would be achieved in Mongolia? (Choose no more than TWO) (Responses Combined; N=325) Consistent economic growth 29.8% Better entrepreneurial opportunities 28.3% Better employment opportunities for young people 26.2% A growing middle class 24.0% Education and training that better ensure job opportunity 22.5% Greater voice and participation for citizens to help ensure greater accountability 15.1% Greater access to micro-finance for the poor 15.1% Greater equity of fiscal policy 8.6% Better quality public services 6.5% More reliable social safety net 5.8% Better opportunity for the poor who live in rural areas 5.8% Better employment opportunities for women 3.7% Greater access to health and nutrition for citizens 3.4% Better opportunity for the poor who live in urban areas 3.4% Other 1.2% B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in 352 0 5.51 2.30 Mongolia? (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s 302 49 6.01 2.28 effectiveness in Mongolia? (1-Not effective at all, 10-Very effective) Staff Preparedness* N DK Mean SD 3. To what extent do you believe the World Bank Group's staff is well prepared (e.g., skills and knowledge) to help solve Mongolia’s most 267 81 7.10 2.40 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 71 The World Bank Group Mongolia Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 4. When thinking about how the World Bank Group can have the most impact on development results in Mongolia, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge Percentage of Respondents services) in Mongolia? (Choose no more than THREE) (Responses Combined; N=350) Education 31.7% Domestic private sector development 28.0% Job creation/employment 23.7% Public sector governance/ reform 22.6% Poverty reduction 20.3% Health 14.0% Economic growth 14.0% Rural development 14.0% Mineral Resource Management 14.0% Environmental sustainability 13.4% Agricultural development 12.9% Foreign direct investment 10.9% Financial markets 10.0% Anti corruption 9.1% Transport 8.0% Law and justice 6.9% Trade and exports 5.1% Energy 5.1% Social protection 4.9% Water and sanitation 4.3% Food security 4.3% Global/regional integration 2.9% Information and communications technology 2.9% Equality of opportunity 2.9% Urban development 2.6% Gender equity 1.7% Climate change 1.1% Crime and violence 0.9% Regulatory framework 0.6% Disaster management 0.6% Communicable/non-communicable diseases 0.0% Below are a number of development challenges that Mongolia Level of Priority faces. To what extent do you think each should be a priority for the country in the near future? (1-Not a priority; 10-Top priority) N DK Mean SD 5. Improving governance 320 9 8.52 2.15 6. Climate change adaption 265 16 5.47 2.53 7. Mining for sustainable development 304 7 7.64 2.37 8. Equity (reaching poor and vulnerable people) 299 9 7.60 2.03 9. Economic diversification 289 15 7.77 2.12 10. Urban and rural development 296 7 7.85 2.01 11. Improving basic infrastructure 309 8 8.40 1.91 72 The World Bank Group Mongolia Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 12. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=317) nd activity do you believe is of greatest VALUE and which activity is Greatest 2 Greatest of second greatest value in Mongolia? Value Value Combined Policy advice, studies, analyses 35.0% 19.3% 54.3% Capacity development 18.6% 21.9% 40.5% Technical assistance 10.4% 16.4% 26.8% Donor coordination 11.4% 12.9% 24.2% Financial resources 12.9% 10.0% 22.9% Mobilizing third party financial resources 6.0% 10.3% 16.3% Data 3.2% 3.2% 6.4% Convening/Facilitating 1.3% 2.9% 4.2% Linkage to non-Bank expertise 0.6% 1.9% 2.6% Other 0.6% 1.3% 1.9% Effectiveness How effectively do the World Bank Group’s activities below support Mongolia’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) N DK Mean SD 13. Convening/Facilitating 220 73 5.71 2.23 14. Data 256 49 6.95 2.03 15. Policy advice, studies, analyses 275 49 7.77 2.10 16. Financial resources 235 72 7.30 2.13 17. Technical assistance 258 57 7.50 2.07 18. Mobilizing third party financial resources 210 95 6.75 2.20 19. Donor coordination 234 78 6.83 2.19 20. Linkage to non-Bank expertise 189 106 5.84 2.39 The World Bank Group can provide capacity building support in a number of Degree ways in Mongolia. To which degree would Mongolia benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 21. Groups outside of government to help them more effectively engage and 295 36 7.64 2.30 participate in development efforts 22. The public sector, related to implementation of specific development projects 281 35 7.18 2.24 on the ground 23. The public sector, related to changing institutions (organizations or 264 48 6.80 2.41 sociopolitical conditions) 24. The private sector, related to institutional and policy change 287 37 8.01 2.00 How EFFECTIVE do you believe the World Bank Group is in terms of the capacity Effectiveness building work it does in each of the following areas in Mongolia? (1-Not effective at all, 10-Very effective) N DK Mean SD 25. Project implementation (or other organizational strengthening) 222 114 7.22 2.16 26. Citizen engagement (incorporating citizens' voices into development) 211 125 6.45 2.58 27. Policy design (for clarity and better incentives to achieve development goals) 204 127 7.22 2.11 When thinking about how to improve capacity building in Mongolia to help Importance ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) N DK Mean SD 28. Project implementation (or other organizational strengthening) 234 95 7.76 2.17 29. Citizen engagement (incorporating citizens' voices into development) 232 104 7.55 2.37 30. Policy design (for clarity and better incentives to achieve development goals) 225 104 7.88 2.09 73 The World Bank Group Mongolia Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 31. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Mongolia? (Choose no more than TWO) (Responses Combined; N=337) Not enough public disclosure of its work 33.2% Don’t know 21.7% Too influenced by developed countries 19.0% World Bank Group’s processes too complex 16.9% Not adequately sensitive to political/social realities in Mongolia 15.7% Not willing to honestly criticize policies and reform efforts in the country 11.6% Not client focused 11.0% Not exploring alternative policy options 8.6% World Bank Group’s processes too slow 7.7% Not aligned with country priorities 6.2% Not aligned with other donors’ work 4.7% Imposing technocratic solutions without regard to political realities 4.5% Arrogant in its approach 3.3% Staff too inaccessible 3.3% Other 2.4% Too bureaucratic in its operational policies and procedures 2.1% Not collaborating enough with non-state actors 1.5% The credibility of its knowledge/data 0.6% 32. Which World Bank Group’s instruments do you believe are the MOST Percentage of Respondents effective in reducing poverty in Mongolia? (Choose no more than TWO) (Responses Combined; N=352) Investment lending (financing specific projects) 46.6% Capacity development 42.3% Technical assistance (advice, best practice, international experience, etc.) 32.1% Knowledge products/services (analytical work, studies, surveys, etc.) 24.1% Policy based lending / budget support to the Government 20.7% Trust Fund management 8.2% Don’t know 6.0% Other 4.0% 33. In addition to the regular relations with the national government as its interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results Percentage of Respondents there? (Choose no more than TWO) (Responses Combined; N=350) Academia/think tanks/research institutes 40.3% Private sector 31.4% NGOs 29.1% Community Based Organizations (CBOs) 25.7% Local Government 18.9% Parliament 12.9% Media 11.7% Beneficiaries 8.6% Donor community 6.3% Don’t know 3.1% Foundations 2.3% Other 1.7% Faith based organizations 0.0% 74 The World Bank Group Mongolia Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Civil Society In Mongolia N DK Mean SD 34. In your opinion, to what extent would increasing the voice and influence of civil society in Mongolia help to improve development efforts? (1-To no degree at all, 10-To 315 25 8.08 2.30 a very significant degree) To what extent do you agree with the following statements about the World Bank Level of Agreement Group’s work in Mongolia? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 35. Overall the World Bank Group currently plays a relevant role in development in 279 56 6.32 2.45 Mongolia* 36. The World Bank Group’s work is aligned with what I consider the development 256 66 6.01 2.47 priorities for Mongolia* 37. The World Bank Group supports programs and strategies that are realistic for 271 63 6.92 2.28 Mongolia 38. The World Bank Group treats clients and stakeholders in Mongolia with respect 243 81 7.25 2.30 To what extent is the World Bank Group an effective development partner in Degree Mongolia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 39. Responsiveness* 191 112 5.85 2.25 40. Flexibility (in terms of the institution’s products and services)* 187 115 5.98 2.19 41. Flexibility (in terms of changing country circumstances)* 184 116 5.63 2.19 42. Being inclusive* 186 111 6.19 2.12 43. Openness (sharing data and other information)* 227 79 6.57 2.42 44. Staff accessibility* 186 114 5.95 2.29 45. Straightforwardness and honesty* 194 102 6.87 2.34 46. Ease of access to the people at the World Bank Group who are making decisions 167 132 6.08 2.46 important to my work* 47. Collaboration with civil society* 211 93 5.60 2.42 48. Collaboration with the Government* 226 84 7.31 1.93 49. Collaboration with other donors and development partners* 190 113 6.87 2.10 50. Collaboration with the private sector* 185 120 5.38 2.38 51. The speed in which it gets things accomplished on the ground* 195 106 6.08 2.44 52. Being a long-term partner* 205 105 7.46 2.25 53. To be a more effective development partner in Mongolia, do you believe that Percentage of Respondents the World Bank Group should have…? (Select only ONE response) (N=316) More local presence 73.7% Don't know 14.9% The current level of local presence is adequate 10.4% Less local presence .9% 54. When World Bank Group assisted reform efforts fail or are slow to take place, Percentage of Respondents which of the following would you attribute to? (Choose no more than TWO) (Responses Combined; N=328) There is not an adequate level of citizen/civil society participation 37.2% Lack of/inadequate levels of capacity in Government 25.0% The Government works inefficiently 23.2% Reforms are not well thought out in light of country challenges 22.0% Political pressures and obstacles 19.5% The World Bank Group is not sensitive enough to political/social realities on the ground 18.9% The World Bank Group does not do adequate follow through/follow-up 11.3% The World Bank Group works too slowly 9.5% Other 7.9% Poor donor coordination 7.9% 75 The World Bank Group Mongolia Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Mongolia? (1-Not important at all, 10-Very important) N DK Mean SD 1. Anti corruption 267 46 6.45 2.80 2. Information and communications technology 258 45 6.69 2.22 3. Transport 254 48 6.95 2.32 4. Crime and violence 250 51 5.60 2.62 5. Law and justice 265 40 6.65 2.63 6. Urban development 261 41 7.11 2.26 7. Environmental sustainability 277 33 7.54 2.27 8. Regulatory framework 198 98 6.19 2.30 9. Communicable/non-communicable diseases 227 69 6.32 2.59 10. Poverty reduction 294 24 7.82 2.18 11. Gender equity 255 43 6.31 2.61 12. Domestic private sector development 272 38 7.68 2.31 13. Foreign direct investment 270 40 7.87 2.21 14. Water and sanitation 263 45 7.13 2.31 15. Trade and exports 260 46 7.04 2.26 16. Economic growth 273 35 7.79 2.14 17. Energy 257 48 7.63 2.19 18. Disaster management 233 69 6.07 2.52 19. Public sector governance/ reform 257 44 7.21 2.51 20. Job creation/employment 280 30 7.47 2.40 21. Financial markets 263 42 7.63 2.18 22. Equality of opportunity 236 62 6.71 2.34 23. Health 261 43 7.31 2.35 24. Rural development 272 38 7.62 2.24 25. Global/regional integration 244 63 7.09 2.45 26. Food security 255 49 6.87 2.60 27. Education 287 27 7.80 2.28 28. Social protection 260 43 6.60 2.61 29. Climate change 250 56 6.56 2.52 30. Agricultural development 263 45 7.35 2.35 31. Mineral Resource Management 266 47 7.68 2.24 76 The World Bank Group Mongolia Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness work it does in the following areas of development in Mongolia? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Anti corruption 122 191 4.91 2.69 2. Information and communications technology 111 191 5.76 2.35 3. Transport 119 178 5.96 2.32 4. Crime and violence 109 192 4.88 2.43 5. Law and justice 131 170 5.72 2.55 6. Urban development 141 157 6.20 2.21 7. Environmental sustainability 170 133 6.48 2.34 8. Regulatory framework 100 196 5.61 2.36 9. Communicable/non-communicable diseases 109 190 5.90 2.53 10. Poverty reduction 196 115 6.66 2.37 11. Gender equity 145 156 5.97 2.41 12. Domestic private sector development 145 159 6.00 2.47 13. Foreign direct investment 152 152 6.44 2.41 14. Water and sanitation 129 175 5.85 2.37 15. Trade and exports 116 178 5.97 2.42 16. Economic growth 161 140 6.47 2.19 17. Energy 131 163 6.28 2.37 18. Disaster management 103 186 5.50 2.49 19. Public sector governance/ reform 162 133 5.99 2.43 20. Job creation/employment 156 142 5.93 2.49 21. Financial markets 149 149 6.17 2.56 22. Equality of opportunity 113 184 5.62 2.28 23. Health 143 152 6.27 2.35 24. Rural development 164 133 6.23 2.38 25. Global/regional integration 116 177 6.26 2.32 26. Food security 121 174 5.49 2.44 27. Education 166 131 6.52 2.30 28. Social protection 132 164 5.95 2.41 29. Climate change 128 172 5.33 2.54 30. Agricultural development 143 157 6.06 2.42 31. Mineral Resource Management 150 153 6.10 2.55 3. Where are the World Bank Group’s decisions made primarily that support the Percentage of Respondents program in Mongolia? (Select only ONE response) (N=344) Don’t know 48.3% At the Headquarters (in Washington D.C.) 42.2% In the country 9.6% Achieving Development Results* N DK Mean SD 4. To what extent does the World Bank Group’s work help to achieve development 272 68 5.96 1.96 results in Mongolia?* (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Mongolia? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group’s financial instruments meet the needs of Mongolia * 240 93 6.32 2.24 6. The World Bank Group meets Mongolia’s needs for knowledge services* 250 85 6.75 2.20 77 The World Bank Group Mongolia Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) Internal Evaluation Mechanisms N DK Mean SD 7. To what extent do you believe that Mongolia received value for money from the World Bank Group’s fee-based products/services? (1-To no degree at all, 10-To a 168 171 5.89 1.93 very significant degree) Internal Evaluation Mechanisms N DK Mean SD 8. To what extent do you believe the World Bank Group measures and corrects its 191 150 5.96 2.17 work in real time in Mongolia? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=343) Weekly 2.0% Monthly 11.4% A few times a year 32.4% Rarely 42.9% Never 11.4% In Mongolia, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 166 142 6.42 2.12 3. Include appropriate level of stakeholder involvement during preparation 171 137 6.06 2.11 4. Are relevant to Mongolia’s development priorities 200 109 6.63 2.13 5. Lead to practical solutions 196 114 6.49 2.17 6. Are accessible (well written and easy to understand) 201 104 6.40 2.28 7. Are source of relevant information on global good practices 206 109 7.04 2.08 8. Enhance your knowledge and/or skills 179 122 6.68 2.10 9. Are adequately disseminated 152 150 6.26 2.21 10. Are translated enough into local language 188 116 6.16 2.42 11. Are adaptable to Mongolia’s specific development challenges and country 195 122 6.29 2.06 circumstances* Overall Evaluations N DK Mean SD 12. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country?* 284 62 7.54 2.10 (1-Not significant at all, 10-Very significant) 13. Overall, how would you rate the technical quality of the World Bank Group’s knowledge work and activities?* (1-Very low technical quality, 10-Very high technical 227 116 7.19 1.91 quality) E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s Level of Agreement technical assistance/advisory work contribute to solving Mongolia’s development challenges? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 1. Conceptualization (understanding and framing the problem) 222 105 6.71 2.00 2. Design (appraising and planning the solutions) 228 93 6.79 2.00 3. Implementation (Executing, carrying out, monitoring and making appropriate 229 94 6.41 2.07 adjustments) 4. Evaluation (assessing the impact and results) 237 88 6.77 2.15 78 The World Bank Group Mongolia Country Opinion Survey 2014 E. Working with the World Bank Group (continued) To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group disburses funds promptly 162 159 6.00 2.25 6. The World Bank Group effectively monitors and evaluates the projects and 232 95 7.26 2.07 programs it supports 7. The World Bank Group’s approvals and reviews are done in a timely fashion 201 119 6.99 2.29 8. The World Bank Group’s “Safeguard Policy� requirements are reasonable 145 171 6.87 2.00 9. The World Bank Group’s conditions on its lending are reasonable 173 150 6.71 2.17 10. The World Bank Group takes decisions quickly in Mongolia* 179 136 5.49 2.38 11. Working with the World Bank Group increases Mongolia’s institutional 225 100 7.50 1.99 capacity 12. The World Bank Group ensures consistency and continuity through staff 139 153 6.35 2.32 changes 13. Where country systems are adequate, the World Bank Group makes 163 153 6.53 2.09 appropriate use of them* 14. The World Bank Group provides effective implementation support 194 125 6.87 2.13 15. Which of the following best describes the way the World Bank Group Percentage of Respondents operates in Mongolia? (Select only one response) (N=336) Don't know 52.1% The World Bank Group’s approach to risk is appropriate 20.2% Prefer not to answer 13.1% The World Bank Group does not take enough risk in Mongolia 12.2% The World Bank Group takes too much risk in Mongolia 2.4% F. Recent Trends and the Future Role of the World Bank Group in Mongolia 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Mongolia? (Choose no more than TWO) (Responses Combined; N=338) Improve the quality of its experts as related to Mongolia’s specific challenges 32.8% Reach out more to groups outside of Government 30.2% Provide more adequate data/knowledge/statistics/figures on Mongolia’s economy 23.1% Increase the level of capacity development in the country 20.7% Collaborate more effectively with Government clients 16.6% Offer more innovative financial products 16.0% Offer more innovative knowledge services 15.4% Reduce the complexity of obtaining World Bank Group financing 15.1% Improve the competitiveness of its financing compared to markets 9.2% Increase availability of Fee-Based services 7.4% Ensure greater selectivity in its work 3.8% Work faster 2.7% Other 2.1% 79 The World Bank Group Mongolia Country Opinion Survey 2014 F. Recent Trends and the Future Role of the World Bank Group in Mongolia (continued) 2. What actions would most improve the impact of World Bank Group- Percentage of Respondents supported programs and activities? (Choose no more than TWO) (Responses Combined; N=334) Improving the quality of its experts as related to Mongolia’s specific challenges 36.8% Increasing dissemination and discussion on findings of analytical work 29.0% Offering more innovative knowledge products 25.1% Improving timeliness of analytical work and technical assistance 24.6% Improving quality of analytical work 23.1% Providing world class experts 18.6% Offering more innovative financial products 18.6% Ensuring project beneficiaries have information on project objectives and activities 16.8% Other 2.1% 3. When considering the combination of services that the World Bank Group offers in Mongolia and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of Percentage of Respondents in Mongolia? (Select only ONE response) (N=324) Knowledge products 34.3% The combination is appropriate for Mongolia 28.1% Financial services 25.9% Don't know 9.3% None of the above 1.9% Convening services .6% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Mongolia? (Choose no more than TWO) (Responses Combined; N=341) Internet 63.3% Local television 43.4% Local newspapers 39.9% Social media 16.4% Periodicals 15.2% International newspapers 7.6% Other 3.2% International television 2.1% Local radio 0.6% International radio 0.6% Blogs 0.3% Instant messaging 0.3% Mobile phones 0.3% 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=339) World Bank Group’s website 41.6% Social media 28.3% Direct contact with World Bank Group 27.1% World Bank Group’s publications and other written materials 25.4% World Bank Group’s seminars/workshops/conferences 20.9% e-Newsletters 19.2% Other 4.4% Blogs 3.8% Mobile phones 3.2% Instant messaging 3.2% 80 The World Bank Group Mongolia Country Opinion Survey 2014 G. Communication and Information Sharing (continued) 3. Are you aware of the World Bank Group’s Access to Information Policy under which the Bank Group will now disclose any information in its possession that is Percentage of Respondents not on a list of exceptions? (N=305) Yes 26.9% No 73.1% 4. Have you requested information from the World Bank Group on its activities Percentage of Respondents in the past year? (N=284) Yes 10.6% No 89.4% Percentage of Respondents 5. Were you able to obtain this information? (N=29) Yes 62.1% No 37.9% Percentage of Respondents 6. Do you have access to the Internet? (N=293) Yes 94.2% No 5.8% Percentage of Respondents 7. Do you use/have used the World Bank Group’s website? (N=298) Yes 50.0% No 50.0% Percentage of Respondents 8. Which do you primarily use? (Select only ONE response) (N=263) The World Bank Group’s country website 59.3% (http://www.worldbank.org/en/country/mongolia) The World Bank Group’s main website (www.worldbank.org) 40.7% 9. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=282) High speed 84.4% Dial-up 15.6% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. I use/consult World Bank Group’s data more often than I did a few years 241 70 4.85 2.73 ago 11. I find the World Bank Group’s websites easy to navigate 212 88 6.13 2.62 12. I find the information on the World Bank Group’s websites useful 210 84 6.13 2.60 13. The World Bank Group’s social media channels are valuable sources of 180 116 5.77 2.76 information about the institution 14. When I need information from the World Bank Group I know how to 228 79 6.57 2.92 find it 15. The World Bank Group is responsive to my information requests and 167 132 5.63 2.73 inquiries 81 The World Bank Group Mongolia Country Opinion Survey 2014 H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=334) NGO 26.0% Employee of a Ministry, Ministerial Department or Implementation Agency 23.7% Media 8.7% Office of Parliamentarian 7.8% Local Government Office or Staff 5.7% Project Management Unit overseeing implementation of project 5.4% Private Sector Organization 4.8% Other 4.2% Consultant/Contractor working on World Bank supported project/program 3.0% Office of the President, Prime Minister 2.4% Office of Minister 2.1% Community Based Organization 2.1% Academia/Research Institute/Think Tank 2.1% Financial Sector/Private Bank .9% Faith-Based Group .6% Bilateral Agency .3% Independent Government Institution .3% 2. Please identify the primary specialization of your work. Percentage of Respondents (Please mark only ONE response) (N=333) Public sector governance/public financial management/anti corruption 13.8% Other 13.5% Law and justice/regulatory framework 8.7% Mineral resource management/environmental sustainability 8.1% Education 7.5% Information and communications technology 7.5% Agriculture/rural development/food security 6.3% Social protection 6.0% Job creation/employment 3.6% Private sector development/foreign direct investment 3.6% Generalist 3.6% Energy 3.3% Financial markets/banking 3.3% Health/communicable/non-communicable diseases 3.0% Gender equity/equality of opportunity 2.7% Urban development 2.4% Transport 1.8% Climate change/disaster management .9% Water and sanitation .3% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents in your country? (N=337) Yes 30.6% No 69.4% 82 The World Bank Group Mongolia Country Opinion Survey 2014 H. Background Information (continued) 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Mongolia? (Select only ONE response) (N=214) The World Bank (IBRD/IDA) 57.9% Other 22.9% The International Finance Corporation (IFC) 15.9% The Multilateral Investment Guarantee Agency (MIGA) 3.3% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=294) Yes 20.4% No 79.6% 6. If yes, what was your view on the two institutions working together in Percentage of Respondents Mongolia? (Select only ONE response) (N=65) Collaborating but needs improvement 49.2% Working well together 46.2% Don’t know 3.1% In conflict 1.5% 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Mongolia? (Choose no more than TWO) (Responses Combined; N=294) Observer (i.e., follow in media, discuss in informal conversations, etc.) 36.7% Use World Bank Group reports/data 35.7% Engage in World Bank Group related/sponsored events/activities 27.6% Use World Bank Group website for information, data, research, etc. 21.8% Collaborate as part of my professional duties 19.7% Percentage of Respondents 8. Which best represents your geographic location? (N=342) Ulaanbaatar 92.7% Aimags and provinces 7.0% The secondary cities .3% 83 The World Bank Group Mongolia Country Opinion Survey 2014 Appendix B: Responses to All Questions by Stakeholder Groups A. General Issues facing Mongolia In general, would you say that Mongolia is headed in...?* Office of Employee of a Ministry/ PMU/ Consultant/ Private Sector/ President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ Percentage of Respondents Minister/ Minister Parliamentarian Implementation Agency project Government Private Bank CSO Media Other The right direction 85.7% 50.0% 45.7% 19.2% 78.9% 41.2% 27.0% 32.1% 42.1% The wrong direction 14.3% 31.8% 24.3% 38.5% 10.5% 41.2% 41.6% 42.9% 47.4% Not sure 0.0% 18.2% 30.0% 42.3% 10.5% 17.6% 31.5% 25.0% 10.5% *Significantly different between stakeholder groups Listed below are a number of development priorities in Mongolia. Please identify which of the following you consider the most important development priorities in Mongolia? Office of Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Percentage of Respondents President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ (Responses combined) Minister/ Minister Parliamentarian Implementation Agency project Government Private Bank CSO Media Other Social protection 7.1% 4.0% 3.9% 7.4% 0.0% 15.8% 6.7% 3.4% 9.1% Transport 7.1% 0.0% 10.5% 11.1% 5.3% 15.8% 6.7% 24.1% 4.5% Public sector governance/ reform 14.3% 36.0% 35.5% 33.3% 47.4% 21.1% 40.0% 31.0% 54.5% Global/regional integration* 14.3% 0.0% 0.0% 0.0% 5.3% 0.0% 2.2% 0.0% 4.5% Mineral Resource Management 28.6% 36.0% 23.7% 37.0% 31.6% 26.3% 24.4% 34.5% 40.9% Domestic private sector development 7.1% 16.0% 13.2% 18.5% 21.1% 21.1% 11.1% 31.0% 9.1% Foreign direct investment 21.4% 12.0% 9.2% 11.1% 10.5% 26.3% 5.6% 10.3% 13.6% Water and sanitation 7.1% 8.0% 7.9% 3.7% 5.3% 0.0% 2.2% 6.9% 4.5% Anti corruption* 50.0% 12.0% 13.2% 7.4% 0.0% 15.8% 27.8% 10.3% 22.7% Job creation/employment 0.0% 32.0% 22.4% 18.5% 15.8% 26.3% 22.2% 17.2% 9.1% Rural development* 7.1% 8.0% 2.6% 3.7% 36.8% 0.0% 8.9% 3.4% 4.5% Financial markets* 0.0% 0.0% 9.2% 0.0% 0.0% 10.5% 3.3% 17.2% 0.0% Urban development 7.1% 8.0% 5.3% 3.7% 5.3% 5.3% 1.1% 0.0% 0.0% Environmental sustainability 14.3% 12.0% 13.2% 11.1% 21.1% 21.1% 13.3% 6.9% 9.1% Equality of opportunity 0.0% 4.0% 0.0% 3.7% 0.0% 0.0% 2.2% 0.0% 0.0% Health 21.4% 12.0% 17.1% 7.4% 5.3% 5.3% 7.8% 13.8% 9.1% Education 50.0% 36.0% 39.5% 40.7% 21.1% 31.6% 28.9% 20.7% 18.2% Poverty reduction 0.0% 12.0% 7.9% 7.4% 15.8% 0.0% 14.4% 17.2% 27.3% Energy* 14.3% 4.0% 14.5% 18.5% 0.0% 15.8% 2.2% 6.9% 4.5% Food security 7.1% 12.0% 10.5% 3.7% 0.0% 0.0% 15.6% 10.3% 4.5% Climate change 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 1.1% 0.0% 4.5% Agricultural development 7.1% 0.0% 13.2% 11.1% 15.8% 0.0% 8.9% 10.3% 4.5% Trade and exports 0.0% 0.0% 3.9% 0.0% 10.5% 10.5% 4.4% 6.9% 0.0% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 4.4% 0.0% 0.0% Economic growth 7.1% 16.0% 9.2% 18.5% 5.3% 26.3% 6.7% 3.4% 13.6% Law and justice 7.1% 20.0% 9.2% 11.1% 10.5% 0.0% 18.9% 13.8% 13.6% Regulatory framework 0.0% 0.0% 0.0% 3.7% 0.0% 0.0% 1.1% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Gender equity 0.0% 0.0% 1.3% 3.7% 0.0% 0.0% 3.3% 0.0% 4.5% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 0.0% 0.0% 2.6% 0.0% 0.0% 0.0% 4.4% 0.0% 9.1% *Significantly different between stakeholder groups 84 The World Bank Group Mongolia Country Opinion Survey 2014 A. General Issues facing Mongolia (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Mongolia? (Choose no more than THREE) Office of Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Percentage of Respondents President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ (Responses combined) Minister/ Minister Parliamentarian Implementation Agency project Government Private Bank CSO Media Other Water and sanitation 0.0% 3.8% 5.2% 3.6% 5.3% 5.3% 3.3% 3.4% 0.0% Equality of opportunity 0.0% 3.8% 5.2% 7.1% 0.0% 5.3% 4.4% 0.0% 4.5% Mineral Resource Management* 26.7% 19.2% 18.2% 14.3% 31.6% 21.1% 7.7% 13.8% 36.4% Climate change 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.2% 0.0% 4.5% Global/regional integration 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Gender equity 0.0% 7.7% 1.3% 3.6% 0.0% 0.0% 3.3% 0.0% 4.5% Rural development 13.3% 34.6% 32.5% 35.7% 36.8% 26.3% 27.5% 27.6% 13.6% Urban development 0.0% 0.0% 1.3% 0.0% 0.0% 5.3% 2.2% 0.0% 0.0% Regulatory framework 0.0% 0.0% 1.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social protection 0.0% 7.7% 5.2% 3.6% 10.5% 10.5% 13.2% 17.2% 18.2% Law and justice 0.0% 11.5% 13.0% 10.7% 0.0% 10.5% 12.1% 6.9% 4.5% Transport 6.7% 3.8% 2.6% 7.1% 0.0% 0.0% 2.2% 3.6% 4.5% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 5.3% 4.4% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 1.3% 0.0% 0.0% 0.0% 1.1% 0.0% 0.0% Information and communications technology* 0.0% 0.0% 0.0% 0.0% 0.0% 10.5% 2.2% 0.0% 0.0% Anti corruption* 46.7% 7.7% 14.3% 10.7% 5.3% 5.3% 15.4% 0.0% 27.3% Domestic private sector development 40.0% 38.5% 33.8% 25.0% 52.6% 26.3% 31.9% 24.1% 36.4% Foreign direct investment 13.3% 15.4% 10.4% 10.7% 0.0% 15.8% 8.8% 17.2% 4.5% Education 26.7% 23.1% 32.5% 35.7% 26.3% 36.8% 34.1% 41.4% 27.3% Energy* 20.0% 3.8% 1.3% 7.1% 5.3% 5.3% 1.1% 3.4% 0.0% Public sector governance/ reform 13.3% 19.2% 11.7% 17.9% 21.1% 10.5% 23.1% 10.3% 31.8% Economic growth 26.7% 26.9% 18.2% 32.1% 26.3% 31.6% 11.0% 13.8% 9.1% Environmental sustainability 0.0% 0.0% 3.9% 7.1% 0.0% 5.3% 7.7% 6.9% 4.5% Disaster management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.1% 0.0% 0.0% Health 6.7% 7.7% 10.4% 0.0% 0.0% 10.5% 4.4% 17.2% 18.2% Agricultural development 13.3% 11.5% 16.9% 10.7% 10.5% 5.3% 14.3% 27.6% 13.6% Job creation/employment 26.7% 46.2% 46.8% 42.9% 63.2% 21.1% 42.9% 51.7% 27.3% Financial markets 6.7% 0.0% 6.5% 0.0% 0.0% 5.3% 3.3% 3.4% 0.0% Trade and exports 6.7% 3.8% 3.9% 3.6% 0.0% 10.5% 4.4% 3.4% 9.1% Food security 0.0% 3.8% 1.3% 3.6% 0.0% 0.0% 6.6% 3.4% 0.0% *Significantly different between stakeholder groups 85 The World Bank Group Mongolia Country Opinion Survey 2014 A. General Issues facing Mongolia (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Mongolia? (Choose no more than THREE) Office of Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Percentage of Respondents President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ (Responses combined) Minister/ Minister Parliamentarian Implementation Agency project Government Private Bank CSO Media Other Energy 6.7% 15.4% 19.0% 17.9% 5.6% 10.5% 10.8% 17.9% 17.4% Gender equity 0.0% 0.0% 1.3% 0.0% 0.0% 0.0% 2.2% 0.0% 0.0% Equality of opportunity 0.0% 0.0% 1.3% 3.6% 5.6% 0.0% 2.2% 3.6% 4.3% Social protection 0.0% 0.0% 1.3% 3.6% 0.0% 0.0% 0.0% 0.0% 0.0% Global/regional integration 0.0% 0.0% 5.1% 7.1% 5.6% 5.3% 1.1% 0.0% 8.7% Climate change 0.0% 0.0% 1.3% 0.0% 0.0% 0.0% 1.1% 0.0% 4.3% Anti corruption 13.3% 19.2% 10.1% 7.1% 0.0% 10.5% 19.4% 17.9% 17.4% Disaster management 0.0% 0.0% 0.0% 3.6% 0.0% 0.0% 0.0% 0.0% 0.0% Rural development* 0.0% 7.7% 11.4% 0.0% 33.3% 10.5% 15.1% 14.8% 4.3% Foreign direct investment 33.3% 50.0% 35.4% 32.1% 38.9% 47.4% 22.6% 39.3% 30.4% Urban development 0.0% 0.0% 1.3% 3.6% 0.0% 5.3% 2.2% 0.0% 0.0% Water and sanitation 0.0% 7.7% 2.5% 0.0% 0.0% 0.0% 0.0% 3.6% 0.0% Education 13.3% 15.4% 12.7% 3.6% 0.0% 31.6% 19.4% 21.4% 13.0% Information and communications technology 0.0% 0.0% 1.3% 3.6% 5.6% 0.0% 1.1% 3.6% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Mineral Resource Management 53.3% 53.8% 53.2% 64.3% 55.6% 26.3% 38.7% 40.7% 47.8% Trade and exports* 60.0% 11.5% 21.5% 14.3% 33.3% 26.3% 9.7% 18.5% 17.4% Public sector governance/ reform 26.7% 26.9% 15.2% 14.3% 16.7% 15.8% 24.7% 7.1% 26.1% Domestic private sector development 40.0% 38.5% 20.3% 39.3% 16.7% 42.1% 41.9% 25.0% 34.8% Job creation/employment 13.3% 30.8% 22.8% 25.0% 22.2% 10.5% 28.0% 25.0% 21.7% Agricultural development 13.3% 3.8% 17.7% 28.6% 11.1% 5.3% 19.4% 21.4% 13.0% Food security 0.0% 0.0% 2.5% 0.0% 5.6% 10.5% 1.1% 0.0% 0.0% Transport 6.7% 0.0% 8.9% 0.0% 11.1% 0.0% 5.4% 11.1% 8.7% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.2% 0.0% 4.3% Environmental sustainability 0.0% 0.0% 7.6% 3.6% 0.0% 5.3% 10.8% 0.0% 4.3% Health 6.7% 0.0% 0.0% 0.0% 0.0% 5.3% 4.3% 0.0% 0.0% Law and justice 0.0% 3.8% 3.8% 3.6% 5.6% 10.5% 8.6% 3.6% 4.3% Crime and violence 0.0% 3.8% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Financial markets 13.3% 11.5% 16.5% 21.4% 22.2% 15.8% 7.5% 21.4% 17.4% *Significantly different between stakeholder groups 86 The World Bank Group Mongolia Country Opinion Survey 2014 A. General Issues facing Mongolia (continued) The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “Shared Prosperity� in Mongolia, which of the following TWO best illustrate how this would be achieved in Mongolia? (Choose no more than TWO) Office of Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Percentage of Respondents President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ (Responses combined) Minister/ Minister Parliamentarian Implementation Agency project Government Private Bank CSO Media Other Better employment opportunities for young people 20.0% 25.0% 39.7% 33.3% 27.8% 23.5% 21.1% 11.5% 14.3% Better employment opportunities for women 6.7% 0.0% 4.1% 0.0% 0.0% 0.0% 6.7% 0.0% 9.5% Greater access to micro-finance for the poor 13.3% 25.0% 11.0% 11.1% 22.2% 17.6% 12.2% 26.9% 19.0% Greater voice and participation for citizens to help ensure greater 20.0% 4.2% 4.1% 7.4% 11.1% 0.0% 28.9% 23.1% 14.3% accountability* Greater access to health and nutrition for citizens* 20.0% 4.2% 1.4% 0.0% 0.0% 0.0% 5.6% 0.0% 4.8% Better entrepreneurial opportunities 33.3% 33.3% 19.2% 33.3% 33.3% 41.2% 27.8% 46.2% 14.3% A growing middle class 20.0% 25.0% 31.5% 29.6% 11.1% 5.9% 21.1% 3.8% 33.3% Better opportunity for the poor who live in rural areas 0.0% 8.3% 6.8% 7.4% 5.6% 5.9% 5.6% 7.7% 0.0% Better opportunity for the poor who live in urban areas 0.0% 4.2% 2.7% 3.7% 11.1% 11.8% 0.0% 3.8% 9.5% Consistent economic growth 26.7% 29.2% 35.6% 25.9% 50.0% 29.4% 24.4% 34.6% 23.8% More reliable social safety net 6.7% 0.0% 6.8% 3.7% 0.0% 11.8% 7.8% 0.0% 14.3% Greater equity of fiscal policy 0.0% 4.2% 6.8% 11.1% 16.7% 11.8% 6.7% 11.5% 19.0% Education and training that better ensure job opportunity 26.7% 33.3% 21.9% 29.6% 11.1% 41.2% 17.8% 23.1% 14.3% Better quality public services 0.0% 0.0% 4.1% 3.7% 0.0% 0.0% 14.4% 7.7% 9.5% Other 6.7% 0.0% 2.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups B. Overall Attitudes toward the World Bank Group Which of the following best describes your current position? Office of the Employee of a Ministry/ PMU/ Consultant/ Private Sector/ President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ Minister/ Minister Parliamentarian Implementation Agency project government Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World 15 5.47 2.10 26 6.50 2.06 79 5.68 2.13 27 6.74 2.28 18 5.17 2.55 19 5.58 1.92 96 4.84 2.22 28 5.61 2.45 23 5.96 2.31 Bank Group in Mongolia?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Which of the following bes t des cribes your current pos ition? Office of the Em ployee of a Minis try/ PMU/ Cons ultant/ Private Sector/ Pres ident/ Prim e Office of Minis terial Dep/ Contractor on WBG Local Financial Sector/ Minis ter/ Minis ter Parliam entarian Im plem entation Agency project governm ent Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, pleas e rate your im pres s ion of the 14 6.07 2.20 26 6.58 2.27 68 6.24 2.16 26 7.88 1.68 16 6.25 2.29 15 5.07 2.05 76 5.41 2.34 21 6.24 2.26 23 6.00 2.09 World Bank Group’s effectivenes s in Mongolia.* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups Which of the following bes t des cribes your current pos ition? Office of the Em ployee of a Minis try/ PMU/ Cons ultant/ Private Sector/ Pres ident/ Prim e Office of Minis terial Dep/ Contractor on WBG Local Financial Sector/ Minis ter/ Minis ter Parliam entarian Im plem entation Agency project governm ent Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s s taff is well prepared to help Mongolia 15 7.00 2.27 20 7.40 2.19 61 6.92 2.39 24 8.17 1.81 13 6.69 1.84 14 6.50 3.01 64 6.73 2.58 23 8.57 1.83 21 7.14 2.46 s olve its m os t com plicated developm ent challenges ?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 87 The World Bank Group Mongolia Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Mongolia, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Mongolia? (Choose no more than THREE) Office of Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Percentage of Respondents President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ (Responses combined) Minister/ Minister Parliamentarian Implementation Agency project Government Private Bank CSO Media Other Social protection 0.0% 3.8% 5.2% 7.1% 5.6% 15.8% 4.2% 3.6% 4.3% Public sector governance/ reform 20.0% 19.2% 19.5% 14.3% 16.7% 21.1% 27.4% 25.0% 39.1% Transport 6.7% 0.0% 10.4% 17.9% 0.0% 21.1% 4.2% 7.1% 13.0% Poverty reduction 6.7% 26.9% 16.9% 14.3% 38.9% 0.0% 23.2% 25.0% 26.1% Global/regional integration 6.7% 0.0% 1.3% 7.1% 0.0% 0.0% 2.1% 10.7% 4.3% Gender equity 0.0% 0.0% 2.6% 3.6% 0.0% 0.0% 1.1% 0.0% 4.3% Crime and violence 0.0% 0.0% 1.3% 0.0% 0.0% 0.0% 1.1% 0.0% 0.0% Domestic private sector development 33.3% 23.1% 20.8% 39.3% 61.1% 21.1% 25.3% 28.6% 26.1% Rural development 13.3% 26.9% 11.7% 7.1% 27.8% 5.3% 16.8% 3.6% 8.7% Foreign direct investment 20.0% 19.2% 10.4% 17.9% 5.6% 21.1% 7.4% 14.3% 4.3% Water and sanitation 0.0% 11.5% 3.9% 3.6% 11.1% 0.0% 4.2% 7.1% 0.0% Mineral Resource Management 20.0% 19.2% 16.9% 14.3% 11.1% 21.1% 11.6% 10.7% 13.0% Job creation/employment 13.3% 23.1% 23.4% 32.1% 11.1% 26.3% 23.2% 32.1% 13.0% Financial markets* 33.3% 0.0% 11.7% 14.3% 0.0% 0.0% 7.4% 21.4% 8.7% Urban development 6.7% 11.5% 0.0% 0.0% 5.6% 0.0% 2.1% 3.6% 0.0% Environmental sustainability 6.7% 15.4% 9.1% 7.1% 5.6% 26.3% 20.0% 3.6% 13.0% Equality of opportunity 0.0% 0.0% 0.0% 3.6% 11.1% 5.3% 5.3% 0.0% 4.3% Health 33.3% 15.4% 22.1% 3.6% 0.0% 10.5% 12.6% 17.9% 8.7% Education 40.0% 30.8% 39.0% 14.3% 38.9% 36.8% 28.4% 32.1% 30.4% Food security 0.0% 11.5% 2.6% 3.6% 5.6% 0.0% 5.3% 3.6% 4.3% Climate change 0.0% 0.0% 3.9% 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% Agricultural development 0.0% 7.7% 16.9% 25.0% 11.1% 5.3% 10.5% 17.9% 8.7% Trade and exports 13.3% 7.7% 3.9% 3.6% 5.6% 15.8% 2.1% 7.1% 4.3% Economic growth 6.7% 7.7% 14.3% 17.9% 16.7% 21.1% 15.8% 7.1% 8.7% Law and justice 13.3% 7.7% 6.5% 10.7% 5.6% 0.0% 9.5% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 2.1% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Energy 6.7% 0.0% 9.1% 3.6% 0.0% 5.3% 3.2% 3.6% 13.0% Anti corruption* 0.0% 7.7% 3.9% 7.1% 0.0% 0.0% 16.8% 3.6% 21.7% Information and communications technology 0.0% 0.0% 2.6% 0.0% 0.0% 10.5% 1.1% 7.1% 4.3% Disaster management 0.0% 0.0% 0.0% 3.6% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 88 The World Bank Group Mongolia Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Below are a number of development challenges that Mongolia faces. To what extent do you think each should be a priority for the country in the near future? (1-Not a priority, 10-Top priority) Which of the following best describes your current position? Office of the Employee of a Ministry/ PMU/ Consultant/ Private Sector/ President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ Minister/ Minister Parliamentarian Implementation Agency project government Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Improving governance 15 7.73 2.19 21 8.86 1.77 75 8.43 2.16 26 7.35 2.98 16 8.50 1.86 16 9.06 1.48 92 8.89 1.90 25 8.36 2.80 21 8.67 1.80 Climate change adaption* 14 4.57 2.59 14 4.00 1.04 69 5.46 2.71 21 5.19 1.81 14 4.29 2.46 11 5.27 1.68 73 5.99 2.60 21 6.24 2.49 17 6.00 2.78 Mining for sustainable development 15 7.53 2.45 21 8.43 1.69 74 7.77 2.20 28 7.93 2.28 15 7.07 2.87 13 6.85 2.61 82 7.37 2.60 25 8.32 2.15 20 7.85 1.90 Equity (reaching poor and vulnerable people) 15 7.67 1.84 20 7.40 2.48 70 7.36 1.96 24 7.79 1.89 15 6.93 1.87 12 6.67 2.27 88 8.02 1.84 22 7.86 1.98 19 7.89 1.70 Economic diversification 15 7.60 1.99 16 8.25 1.69 71 7.76 2.10 23 7.65 2.39 13 6.92 1.66 15 7.80 2.57 80 7.60 2.06 23 8.30 2.58 19 8.26 1.73 Urban and rural development 15 8.07 1.87 21 8.19 1.75 73 7.86 1.92 25 7.68 2.29 14 8.71 1.33 13 7.23 2.68 83 7.82 2.09 23 8.00 2.20 17 7.12 1.90 Improving basic infrastructure 15 8.47 1.55 18 8.83 1.50 74 8.72 1.43 26 8.04 2.55 16 8.81 1.33 15 8.80 1.47 86 8.14 2.14 23 8.52 2.33 21 7.57 1.83 *Significantly different between stakeholder groups When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Mongolia? Greatest Value Office of Employee of a Ministry/ PMU/ Consultant/ Private Sector/ President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ Percentage of Respondents Minister/ Minister Parliamentarian Implementation Agency project Government Private Bank CSO Media Other Convening/Facilitating 0.0% 3.8% 0.0% 0.0% 5.9% 6.7% 0.0% 0.0% 0.0% Data 0.0% 0.0% 1.4% 7.7% 5.9% 0.0% 4.8% 8.3% 0.0% Policy advice, studies, analyses 28.6% 46.2% 38.4% 23.1% 35.3% 20.0% 31.0% 45.8% 45.5% Financial resources 14.3% 19.2% 15.1% 23.1% 5.9% 6.7% 13.1% 8.3% 4.5% Capacity development 7.1% 11.5% 19.2% 11.5% 23.5% 13.3% 25.0% 8.3% 18.2% Technical assistance 7.1% 3.8% 9.6% 26.9% 11.8% 20.0% 8.3% 4.2% 18.2% Mobilizing third party financial resources 21.4% 3.8% 6.8% 3.8% 0.0% 6.7% 2.4% 8.3% 9.1% Donor coordination 14.3% 11.5% 6.8% 3.8% 11.8% 26.7% 15.5% 16.7% 0.0% Linkage to non-Bank expertise 7.1% 0.0% 1.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 1.4% 0.0% 0.0% 0.0% 0.0% 0.0% 4.5% nd Office of Employee of a Ministry/ PMU/ Consultant/ Private Sector/ 2 Greatest Value President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ Percentage of Respondents Minister/ Minister Parliamentarian Implementation Agency project Government Private Bank CSO Media Other Convening/Facilitating 7.1% 7.7% 4.2% 0.0% 0.0% 0.0% 0.0% 4.3% 9.1% Data 0.0% 7.7% 4.2% 0.0% 0.0% 6.3% 2.4% 8.7% 0.0% Policy advice, studies, analyses 28.6% 23.1% 15.5% 26.9% 11.8% 31.3% 19.5% 17.4% 18.2% Financial resources 7.1% 3.8% 11.3% 15.4% 17.6% 12.5% 11.0% 8.7% 0.0% Capacity development 14.3% 30.8% 21.1% 23.1% 29.4% 0.0% 25.6% 21.7% 22.7% Technical assistance 7.1% 7.7% 16.9% 11.5% 11.8% 25.0% 13.4% 26.1% 27.3% Mobilizing third party financial resources 21.4% 11.5% 11.3% 7.7% 11.8% 18.8% 8.5% 4.3% 9.1% Donor coordination 14.3% 7.7% 8.5% 15.4% 11.8% 6.3% 18.3% 8.7% 9.1% Linkage to non-Bank expertise 0.0% 0.0% 5.6% 0.0% 5.9% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 1.4% 0.0% 0.0% 0.0% 1.2% 0.0% 4.5% 89 The World Bank Group Mongolia Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) How effectively do the World Bank Group’s activities below support Mongolia’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Office of the Employee of a Ministry/ PMU/ Consultant/ Private Sector/ President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ Minister/ Minister Parliamentarian Implementation Agency project government Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Convening/Facilitating 10 5.20 1.55 14 5.07 1.90 56 5.96 2.17 21 6.24 2.30 15 5.53 2.03 9 5.22 2.22 58 5.79 2.43 14 5.57 2.24 14 5.36 2.56 Data 11 6.36 2.25 14 6.50 1.99 64 6.86 2.02 25 7.36 1.89 16 6.81 2.10 11 6.18 1.47 68 7.03 2.07 23 7.87 1.96 15 7.20 1.90 Policy advice, studies, analyses 11 7.09 2.12 19 7.74 1.97 68 7.87 2.04 26 8.19 1.67 19 8.21 1.65 13 6.92 2.10 66 7.59 2.40 25 8.28 2.21 17 7.71 1.76 Financial resources 10 7.20 1.62 17 7.35 1.58 54 7.00 2.19 24 7.58 2.34 17 7.53 2.10 9 6.78 2.22 64 7.48 2.21 16 7.44 2.16 15 7.67 1.35 Technical assistance 11 7.36 2.11 16 6.75 1.57 59 7.61 2.01 27 8.22 2.19 17 7.35 1.66 11 6.45 2.42 68 7.32 2.15 20 7.85 1.73 19 7.84 2.14 Mobilizing third party financial resources 9 6.67 1.80 14 7.07 1.33 50 6.92 1.93 18 7.17 2.43 14 7.14 1.88 10 6.80 2.97 54 6.56 2.33 17 6.65 1.93 11 6.82 2.96 Donor coordination 10 7.10 1.66 15 7.07 1.22 55 6.51 2.00 22 6.82 2.40 17 7.29 2.14 11 6.91 1.81 62 6.94 2.28 20 7.30 2.39 14 5.93 3.10 Linkage to non-Bank expertise 10 5.60 1.35 12 5.75 1.76 45 5.47 2.36 23 6.70 2.32 13 6.23 1.96 10 6.70 2.54 46 5.61 2.56 10 6.30 2.95 12 6.33 2.15 The World Bank Group can provide capacity building support in a number of ways in Mongolia. To what degree would Mongolia benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of the Employee of a Ministry/ PMU/ Consultant/ Private Sector/ President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ Minister/ Minister Parliamentarian Implementation Agency project government Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Groups outside of government to help them more effectively engage and participate in 12 6.92 2.02 22 7.45 1.90 62 6.48 2.41 27 7.41 2.21 19 7.47 1.93 14 6.86 2.25 84 9.02 1.64 22 7.91 2.43 19 6.89 2.58 development efforts* The public sector, related to implementation of 12 6.83 2.52 21 8.05 1.75 64 7.56 2.23 26 7.23 2.30 17 7.41 2.09 13 7.15 2.15 75 6.68 2.19 22 7.36 2.54 18 7.28 2.24 specific development projects on the ground The public sector, related to changing institutions (organizations or sociopolitical 12 5.92 3.00 20 6.80 1.88 63 6.92 2.44 22 6.64 2.42 18 6.89 2.03 11 6.00 2.05 70 6.84 2.44 17 6.71 2.87 19 7.26 2.75 conditions) The private sector, related to institutional and 12 8.08 1.98 20 7.85 1.53 67 7.63 1.96 23 7.91 1.62 19 8.05 1.93 13 8.46 1.85 79 8.28 2.04 21 8.38 2.54 21 8.19 1.63 policy change *Significantly different between stakeholder groups How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Mongolia? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Office of the Employee of a Ministry/ PMU/ Consultant/ Private Sector/ President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ Minister/ Minister Parliamentarian Implementation Agency project government Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation (or other organizational 7 7.14 2.97 15 7.20 2.04 52 7.40 1.88 27 7.81 1.80 15 8.07 1.49 11 6.64 1.63 56 7.04 2.26 14 6.57 2.90 16 7.13 2.55 strengthening) Citizen engagement (incorporating citizens' 8 6.25 3.24 17 7.00 2.40 43 5.98 2.20 16 6.81 2.34 13 6.46 1.90 8 6.38 2.72 65 6.86 2.82 14 6.00 2.88 16 6.00 2.99 voices into development) Policy design (for clarity and better incentives to 7 6.57 1.90 15 7.47 1.81 49 7.22 1.84 21 7.90 1.81 13 6.77 1.83 8 6.75 1.28 51 7.22 2.30 15 7.93 2.46 15 7.47 2.72 achieve development goals) 90 The World Bank Group Mongolia Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about how to improve capacity building in Mongolia to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Which of the following best describes your current position? Office of the Employee of a Ministry/ PMU/ Consultant/ Private Sector/ President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ Minister/ Minister Parliamentarian Implementation Agency project government Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation (or other organizational 9 7.44 1.81 15 7.87 1.85 51 7.37 2.38 26 8.27 1.87 15 8.73 1.22 11 7.73 1.68 65 7.89 2.09 13 7.38 2.99 18 8.28 2.32 strengthening) Citizen engagement (incorporating citizens' 8 7.13 1.89 15 7.07 2.28 45 6.76 2.37 21 8.14 1.68 16 7.50 1.83 9 7.11 1.69 72 8.56 2.21 17 6.76 2.80 18 7.06 2.94 voices into development)* Policy design (for clarity and better incentives to 8 6.63 2.20 13 8.08 1.71 53 7.75 2.13 21 8.52 1.33 16 8.19 1.68 10 7.00 2.21 60 8.20 1.82 15 7.47 3.11 17 7.94 2.90 achieve development goals) *Significantly different between stakeholder groups Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Mongolia? (Choose no more than TWO) Office of Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Percentage of Respondents President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ (Responses combined) Minister/ Minister Parliamentarian Implementation Agency project Government Private Bank CSO Media Other Staff too inaccessible 0.0% 3.8% 2.6% 0.0% 5.6% 5.3% 2.2% 6.9% 9.1% Not exploring alternative policy options 0.0% 11.5% 10.3% 11.1% 11.1% 10.5% 7.9% 6.9% 4.5% Not adequately sensitive to political/social realities in Mongolia 7.7% 19.2% 21.8% 14.8% 11.1% 15.8% 9.0% 20.7% 18.2% Not enough public disclosure of its work 30.8% 50.0% 24.4% 48.1% 38.9% 15.8% 37.1% 41.4% 18.2% Arrogant in its approach 0.0% 0.0% 3.8% 0.0% 5.6% 0.0% 3.4% 6.9% 9.1% Not aligned with country priorities 15.4% 0.0% 9.0% 7.4% 5.6% 5.3% 4.5% 10.3% 0.0% The credibility of its knowledge/data 0.0% 0.0% 0.0% 3.7% 0.0% 0.0% 0.0% 3.4% 0.0% World Bank Group’s processes too complex 15.4% 7.7% 28.2% 11.1% 11.1% 10.5% 15.7% 13.8% 18.2% Not willing to honestly criticize policies and reform efforts in the 15.4% 19.2% 7.7% 22.2% 0.0% 0.0% 13.5% 3.4% 22.7% country* Too influenced by developed countries 7.7% 23.1% 23.1% 22.2% 16.7% 31.6% 13.5% 13.8% 18.2% Imposing technocratic solutions without regard to political 0.0% 3.8% 9.0% 3.7% 0.0% 0.0% 3.4% 10.3% 0.0% realities World Bank Group’s processes too slow* 7.7% 0.0% 3.8% 22.2% 11.1% 15.8% 6.7% 0.0% 13.6% Too bureaucratic in its operational policies and procedures 0.0% 0.0% 0.0% 0.0% 11.1% 5.3% 4.5% 0.0% 0.0% Not aligned with other donors’ work 0.0% 0.0% 7.7% 11.1% 0.0% 0.0% 5.6% 3.4% 4.5% Not collaborating enough with non-state actors 0.0% 0.0% 1.3% 0.0% 0.0% 0.0% 2.2% 0.0% 9.1% Not client focused 0.0% 11.5% 9.0% 3.7% 11.1% 15.8% 18.0% 17.2% 0.0% Other 7.7% 0.0% 2.6% 0.0% 0.0% 0.0% 2.2% 3.4% 4.5% Don’t know 38.5% 23.1% 14.1% 7.4% 27.8% 31.6% 27.0% 10.3% 22.7% *Significantly different between stakeholder groups 91 The World Bank Group Mongolia Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Mongolia? (Choose no more than TWO) Office of Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Percentage of Respondents President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ (Responses combined) Minister/ Minister Parliamentarian Implementation Agency project Government Private Bank CSO Media Other Capacity development 26.7% 53.8% 36.7% 46.4% 57.9% 31.6% 46.8% 31.0% 47.8% Policy based lending / budget support to the Government* 53.3% 26.9% 27.8% 10.7% 21.1% 26.3% 16.0% 10.3% 8.7% Knowledge products/services 13.3% 19.2% 26.6% 17.9% 26.3% 10.5% 26.6% 41.4% 30.4% Investment lending (financing specific projects) 33.3% 50.0% 50.6% 53.6% 36.8% 63.2% 42.6% 44.8% 47.8% Technical assistance 33.3% 15.4% 36.7% 39.3% 36.8% 26.3% 29.8% 41.4% 30.4% Trust Fund management 6.7% 19.2% 8.9% 17.9% 5.3% 10.5% 4.3% 6.9% 0.0% Other 6.7% 0.0% 1.3% 0.0% 0.0% 5.3% 6.4% 0.0% 0.0% Don’t know 0.0% 7.7% 2.5% 3.6% 5.3% 0.0% 10.6% 3.4% 8.7% *Significantly different between stakeholder groups In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Office of Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Percentage of Respondents President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ (Responses combined) Minister/ Minister Parliamentarian Implementation Agency project Government Private Bank CSO Media Other Academia/think tanks/research institutes* 33.3% 38.5% 53.2% 57.1% 26.3% 31.6% 23.7% 50.0% 52.2% Donor community 6.7% 3.8% 8.9% 7.1% 5.3% 5.3% 2.2% 14.3% 13.0% Media* 6.7% 7.7% 7.6% 7.1% 5.3% 10.5% 8.6% 50.0% 8.7% NGOs* 13.3% 15.4% 10.1% 10.7% 10.5% 15.8% 73.1% 17.9% 13.0% Local Government* 20.0% 23.1% 21.5% 17.9% 57.9% 10.5% 14.0% 10.7% 13.0% Private sector 40.0% 38.5% 36.7% 39.3% 42.1% 47.4% 18.3% 28.6% 26.1% Parliament 13.3% 23.1% 17.7% 17.9% 15.8% 15.8% 6.5% 3.6% 21.7% Community Based Organizations (CBOs) 6.7% 34.6% 21.5% 21.4% 21.1% 21.1% 34.4% 17.9% 21.7% Beneficiaries 6.7% 3.8% 6.3% 21.4% 15.8% 10.5% 8.6% 3.6% 4.3% Foundations* 13.3% 0.0% 7.6% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Faith based organizations 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Other 6.7% 0.0% 1.3% 0.0% 0.0% 0.0% 1.1% 0.0% 8.7% Don’t know* 0.0% 0.0% 2.5% 0.0% 0.0% 15.8% 3.2% 0.0% 4.3% *Significantly different between stakeholder groups Which of the following best describes your current position? Office of the Employee of a Ministry/ PMU/ Consultant/ Private Sector/ President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ Minister/ Minister Parliamentarian Implementation Agency project government Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD In your opinion, to what extent would increasing the voice and influence of civil society in 13 6.54 2.79 25 7.88 2.22 74 7.01 2.41 26 8.27 1.76 18 7.89 2.17 15 7.53 3.04 86 9.41 1.20 24 8.29 2.22 21 7.14 2.89 Mongolia help to improve development efforts?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 92 The World Bank Group Mongolia Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Mongolia? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of the Employee of a Ministry/ PMU/ Consultant/ Private Sector/ President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ Minister/ Minister Parliamentarian Implementation Agency project government Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 13 5.54 2.70 24 6.71 2.20 67 6.03 2.27 25 7.80 2.10 17 6.18 2.32 14 5.79 2.01 67 6.49 2.69 18 5.72 2.54 20 6.70 2.30 relevant role in development in Mongolia The World Bank Group’s work is aligned with what I consider the development priorities for 13 4.85 2.73 22 6.55 2.30 60 5.77 2.28 26 7.65 2.17 15 5.60 2.16 12 5.58 2.31 62 6.05 2.50 17 5.00 3.14 16 6.81 1.91 Mongolia* The World Bank Group supports programs and 13 6.38 2.18 20 7.65 1.69 66 6.53 2.25 26 8.04 1.97 16 6.44 1.82 13 6.54 2.11 63 7.03 2.36 22 7.64 2.72 18 6.72 2.02 strategies that are realistic for Mongolia The World Bank Group treats clients and 12 7.25 2.49 18 7.39 1.91 60 7.00 2.25 25 8.48 1.73 14 7.07 1.44 13 7.08 1.55 58 7.03 2.78 14 8.14 1.96 15 7.20 2.01 stakeholders in Mongolia with respect *Significantly different between stakeholder groups To what extent is the World Bank Group an effective development partner in Mongolia in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of the Employee of a Ministry/ PMU/ Consultant/ Private Sector/ President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ Minister/ Minister Parliamentarian Implementation Agency project government Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness 7 5.29 2.36 15 6.07 1.75 49 5.86 1.93 27 6.67 2.22 10 4.90 1.66 7 6.14 2.12 51 5.86 2.58 6 4.67 3.27 11 5.55 2.38 Flexibility (in terms of the institution’s products 7 5.71 1.98 13 5.85 1.68 50 5.66 1.94 24 6.83 2.18 10 5.00 1.33 7 6.43 2.70 49 6.27 2.52 9 5.78 2.44 12 5.67 2.35 and services) Flexibility (in terms of changing country 7 5.29 2.29 14 5.79 1.42 49 5.49 2.07 22 6.41 1.79 12 4.33 1.56 8 5.25 2.66 45 5.76 2.60 10 6.10 2.85 10 5.70 2.06 circumstances) Being inclusive 7 5.71 1.60 13 6.38 1.61 49 5.90 1.90 19 7.16 1.57 12 5.92 2.39 6 6.17 3.19 52 6.37 2.50 10 5.50 1.58 12 6.67 1.97 Openness (sharing data and other information) 8 6.38 2.92 17 5.41 2.27 55 6.38 2.18 25 7.64 2.33 11 6.09 2.59 8 6.13 1.81 64 6.81 2.57 14 6.79 2.67 15 6.53 2.36 Staff accessibility 7 5.14 1.95 16 5.25 2.18 50 5.98 2.15 22 6.32 2.28 10 5.90 2.18 6 6.67 2.80 46 6.15 2.57 10 5.70 1.89 12 6.42 2.39 Straightforwardness and honesty 7 6.71 2.50 14 6.00 1.88 49 6.98 2.27 26 7.88 2.21 10 6.90 1.79 7 6.86 1.86 50 6.92 2.59 10 5.70 2.58 13 6.92 1.75 Ease of access to the people at the World Bank Group who are making decisions important to 7 4.71 1.38 14 5.21 2.22 44 6.14 2.11 25 7.40 2.12 9 5.78 2.28 5 4.20 3.11 39 6.05 2.97 7 7.00 1.63 10 6.30 2.54 my work* Collaboration with civil society 8 4.63 2.00 15 4.87 1.41 52 5.94 2.11 18 6.39 2.83 11 5.00 2.61 6 5.83 3.06 70 5.61 2.65 10 5.70 2.95 12 5.25 2.01 Collaboration with the Government 9 6.44 2.01 17 6.76 2.02 58 7.07 1.85 24 7.88 1.75 14 6.93 1.77 10 8.10 1.29 59 7.58 2.13 13 7.62 2.14 14 7.36 1.65 Collaboration with other donors and 9 6.33 2.00 15 6.07 1.87 50 6.74 2.11 22 7.27 2.35 11 7.09 1.87 7 6.14 1.86 48 7.21 2.18 9 7.11 2.47 11 6.82 2.27 development partners Collaboration with the private sector 8 4.25 2.66 15 5.00 1.36 48 5.46 2.42 18 5.28 2.78 11 5.00 2.76 9 5.11 2.89 46 6.00 2.53 8 4.88 1.46 13 5.46 1.56 The speed in which it gets things accomplished 7 5.00 2.71 13 6.38 2.14 51 5.51 2.36 27 6.93 2.43 11 6.73 1.62 7 5.57 2.88 48 6.31 2.66 10 6.10 2.73 12 6.33 1.83 on the ground Being a long-term partner 8 6.88 2.03 14 6.86 1.96 51 7.63 2.13 24 8.46 1.44 12 7.08 2.11 8 7.25 1.98 52 7.21 2.85 13 8.31 1.70 14 7.29 1.86 *Significantly different between stakeholder groups 93 The World Bank Group Mongolia Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To be more effective development partner in Mongolia, do you believe that the World Bank Group should have? (Select only ONE response) Office of Employee of a Ministry/ PMU/ Consultant/ Private Sector/ President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ Percentage of Respondents Minister/ Minister Parliamentarian Implementation Agency project Government Private Bank CSO Media Other More local presence 60.0% 81.8% 74.7% 82.1% 82.4% 73.3% 71.9% 75.0% 63.2% The current level of local presence is adequate 6.7% 4.5% 8.0% 14.3% 5.9% 6.7% 10.1% 20.8% 15.8% Less local presence 6.7% 0.0% 0.0% 0.0% 0.0% 0.0% 1.1% 0.0% 5.3% Don't know 26.7% 13.6% 17.3% 3.6% 11.8% 20.0% 16.9% 4.2% 15.8% When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Office of Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Percentage of Respondents President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ (Responses combined) Minister/ Minister Parliamentarian Implementation Agency project Government Private Bank CSO Media Other The World Bank Group does not do adequate follow 0.0% 20.0% 16.0% 10.7% 0.0% 17.6% 7.8% 15.4% 10.0% through/follow-up There is not an adequate level of citizen/civil society 20.0% 48.0% 20.0% 28.6% 50.0% 17.6% 58.9% 26.9% 20.0% participation* The World Bank Group is not sensitive enough to political/social 13.3% 12.0% 24.0% 17.9% 16.7% 5.9% 12.2% 30.8% 40.0% realities on the ground Lack of/inadequate levels of capacity in Government 20.0% 24.0% 16.0% 21.4% 33.3% 47.1% 27.8% 26.9% 30.0% Poor donor coordination 13.3% 8.0% 10.7% 10.7% 0.0% 5.9% 6.7% 7.7% 5.0% The World Bank Group works too slowly 20.0% 8.0% 10.7% 14.3% 11.1% 11.8% 6.7% 7.7% 10.0% The Government works inefficiently 26.7% 16.0% 18.7% 28.6% 22.2% 29.4% 30.0% 26.9% 15.0% Political pressures and obstacles 13.3% 16.0% 26.7% 32.1% 27.8% 23.5% 12.2% 7.7% 15.0% Reforms are not well thought out in light of country challenges 6.7% 16.0% 32.0% 25.0% 27.8% 5.9% 16.7% 19.2% 25.0% Other 26.7% 12.0% 6.7% 0.0% 5.6% 11.8% 5.6% 3.8% 10.0% *Significantly different between stakeholder groups 94 The World Bank Group Mongolia Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Mongolia? (1-Not important at all, 10-Very important) Which of the following best describes your current position? Office of the Employee of a Ministry/ PMU/ Consultant/ Private Sector/ President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ Minister/ Minister Parliamentarian Implementation Agency project government Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption* 15 6.00 2.67 20 6.45 2.78 63 5.81 2.69 23 5.83 2.90 14 5.00 3.31 13 7.15 2.94 76 7.30 2.59 14 6.86 2.91 20 6.70 2.66 Information and communications technology* 15 6.40 2.26 16 6.06 1.91 67 6.39 2.16 24 7.29 2.51 16 6.19 1.97 15 6.67 2.69 66 7.18 2.20 14 8.07 1.49 17 5.53 1.87 Transport 15 5.87 2.07 17 6.76 1.95 61 6.66 2.52 22 7.64 2.26 17 7.24 1.75 13 6.54 2.96 69 7.33 2.26 15 7.80 1.93 18 6.44 2.33 Crime and violence 15 5.00 1.65 16 6.06 2.24 60 5.70 2.56 23 4.74 2.56 16 4.94 2.54 12 5.42 3.63 70 6.16 2.74 14 6.00 2.72 16 5.13 2.50 Law and justice 15 5.60 2.44 17 6.47 2.24 64 6.58 2.65 23 6.61 2.59 16 5.88 2.60 13 7.62 2.18 75 7.04 2.72 17 6.41 3.43 17 6.82 2.07 Urban development 15 6.47 1.85 17 7.35 1.93 65 7.17 2.40 24 7.29 1.81 15 7.87 2.10 12 7.75 2.22 73 7.15 2.40 15 7.07 2.55 17 6.00 2.03 Environmental sustainability 14 6.64 2.06 19 7.68 2.03 67 7.49 2.39 24 8.04 1.78 16 7.25 2.05 15 7.67 2.29 77 7.94 2.14 18 7.33 3.01 18 6.83 2.04 Regulatory framework 14 5.57 1.91 14 6.50 1.70 46 6.07 2.59 17 6.18 2.10 13 5.54 1.71 9 5.78 2.91 50 6.98 2.19 14 5.36 2.84 14 5.79 2.26 Communicable/non-communicable diseases 15 5.80 2.68 17 6.65 2.32 51 6.49 2.73 21 6.24 2.77 14 5.71 3.07 13 5.85 2.85 60 6.78 2.36 14 7.36 2.41 14 4.93 1.82 Poverty reduction 15 7.47 2.17 18 8.11 1.57 69 7.65 2.28 27 8.19 1.80 17 7.65 2.00 14 7.57 1.83 84 7.90 2.39 22 8.64 1.59 19 7.58 1.98 Gender equity 15 6.40 1.84 17 6.76 2.22 63 6.33 2.56 23 6.35 2.77 16 5.00 2.31 12 5.58 3.18 70 6.83 2.66 13 6.62 2.36 17 5.06 2.36 Domestic private sector development 15 7.47 1.85 18 8.28 1.84 64 7.38 2.50 22 7.23 2.25 17 8.06 1.68 13 6.92 2.75 77 8.09 2.24 18 8.39 2.35 19 6.74 2.21 Foreign direct investment 15 7.33 2.47 19 8.26 1.88 62 7.84 2.36 25 8.16 2.12 15 7.47 2.50 15 8.07 2.31 72 7.83 2.19 18 9.00 1.46 20 7.20 1.74 Water and sanitation 15 7.07 2.25 18 7.33 1.88 63 7.38 2.18 24 7.25 2.51 16 6.56 2.13 14 6.57 3.27 73 7.33 2.36 16 7.19 1.83 17 6.47 1.97 Trade and exports 15 6.87 2.23 17 7.00 2.21 62 6.87 2.32 21 6.81 2.58 15 6.87 2.20 15 7.87 2.39 73 7.18 2.22 16 8.13 1.89 19 6.74 1.85 Economic growth 15 7.07 1.87 16 7.75 2.65 68 7.35 2.37 24 8.04 1.78 17 8.35 1.73 16 7.94 2.24 75 8.20 2.05 16 8.69 1.66 18 6.94 1.63 Energy 15 7.13 2.64 15 7.27 1.94 60 7.53 2.52 26 8.08 1.90 17 7.53 1.87 15 7.67 2.69 70 7.97 1.97 15 8.53 1.64 15 6.47 1.60 Disaster management 14 5.00 2.25 17 6.47 2.50 55 6.25 2.74 19 6.00 2.52 15 5.40 1.99 13 5.69 3.04 61 6.59 2.42 14 5.93 2.46 17 5.76 2.31 Public sector governance/ reform 15 5.93 2.28 18 7.61 1.94 63 7.05 2.33 22 7.73 1.98 16 7.25 2.27 13 7.23 2.92 71 7.61 2.70 14 6.07 3.27 17 7.71 2.34 Job creation/employment 15 6.40 2.16 19 7.95 1.54 68 7.50 2.25 24 7.92 2.30 16 7.81 1.76 15 6.53 2.85 78 7.81 2.50 16 7.94 2.54 19 6.26 2.38 Financial markets 15 7.07 1.94 18 7.72 2.02 62 7.81 2.09 24 8.21 2.06 16 7.56 1.86 14 6.93 2.40 72 7.71 2.32 17 8.24 2.14 17 6.59 2.00 Equality of opportunity 14 6.21 2.12 18 7.50 1.72 54 6.63 2.24 21 6.52 2.71 13 6.38 1.80 11 6.36 2.54 67 7.27 2.43 16 7.13 1.71 14 5.14 2.51 Health 15 6.33 2.32 19 7.32 2.24 62 7.42 2.21 23 7.57 2.21 15 7.80 2.01 14 6.57 2.79 68 7.66 2.43 16 8.13 1.71 19 6.26 2.42 Rural development 15 6.73 2.09 20 7.80 2.38 64 7.45 2.44 24 8.04 1.60 16 7.94 2.11 13 7.46 2.73 79 7.95 2.22 16 8.38 1.26 17 6.29 1.69 Global/regional integration 15 7.07 1.98 20 7.30 2.27 55 6.80 2.81 21 7.00 2.76 15 6.80 2.01 13 6.62 2.40 64 7.23 2.47 17 8.53 1.94 17 7.00 1.90 Food security 14 6.29 2.52 18 6.89 2.00 59 6.92 2.84 21 6.95 2.36 14 6.71 2.23 11 6.73 3.38 75 7.16 2.65 15 8.00 1.60 20 5.90 2.36 Education 15 6.67 2.53 22 8.09 2.00 68 7.94 2.28 25 8.24 2.03 16 7.56 2.06 14 7.79 2.26 81 7.94 2.45 18 8.22 1.48 19 6.84 2.06 Social protection 15 5.73 2.49 19 7.11 2.13 63 6.78 2.41 22 6.68 3.06 15 6.33 2.23 13 6.00 3.32 69 6.59 2.77 16 6.88 2.47 20 6.75 2.47 Climate change 15 5.73 2.40 19 6.89 1.97 58 6.40 2.52 19 6.16 2.59 16 5.94 1.95 13 6.54 3.20 67 7.15 2.38 16 6.25 2.91 18 6.67 2.66 Agricultural development 15 6.33 2.50 22 7.82 1.84 61 7.57 2.40 20 7.95 1.82 16 6.88 2.39 14 7.00 2.72 73 7.78 2.24 15 7.13 2.42 18 6.28 2.05 Mineral Resource Management 14 7.07 1.69 20 7.70 2.00 60 7.67 2.29 22 8.36 1.68 17 8.06 2.01 14 7.79 2.26 73 7.56 2.50 17 8.12 2.20 20 7.60 2.19 *Significantly different between stakeholder groups 95 The World Bank Group Mongolia Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Mongolia? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Office of the Employee of a Ministry/ PMU/ Consultant/ Private Sector/ President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ Minister/ Minister Parliamentarian Implementation Agency project government Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption 6 5.33 1.86 6 5.83 3.54 26 4.92 3.10 6 4.67 1.97 11 4.91 2.55 8 4.00 2.51 33 5.33 2.82 7 4.71 2.50 11 4.64 2.20 Information and communications technology 6 5.67 1.51 5 3.60 2.70 27 5.70 2.60 9 7.00 2.18 11 5.82 2.14 8 5.25 1.98 18 6.50 2.77 8 5.63 2.07 11 5.00 2.10 Transport 6 5.00 1.67 7 5.57 2.76 27 5.59 2.44 10 6.90 1.97 12 6.33 2.61 8 5.63 2.26 25 6.48 2.60 10 6.10 2.33 9 5.33 1.50 Crime and violence 6 5.33 1.03 5 4.20 2.17 24 4.67 2.55 7 4.57 1.62 11 4.36 2.66 7 3.86 2.04 29 5.83 2.89 7 5.14 2.12 8 3.88 1.64 Law and justice 7 6.43 1.99 9 6.89 2.71 29 5.72 2.85 4 6.00 1.83 12 4.92 2.43 9 5.00 2.35 33 5.79 2.81 9 5.67 2.69 13 5.85 1.72 Urban development 6 5.83 1.72 10 5.90 2.42 30 6.10 2.47 11 6.91 1.92 14 6.29 2.67 9 6.22 1.99 32 6.59 2.49 12 5.50 1.78 10 5.80 1.55 Environmental sustainability 9 6.11 2.47 14 7.29 2.23 35 6.37 2.37 16 7.19 2.14 13 6.69 2.43 10 6.00 1.41 41 6.51 2.64 12 6.92 1.83 13 5.92 2.10 Regulatory framework 6 5.17 .98 7 6.71 2.75 21 5.57 2.62 8 6.38 2.45 10 4.80 1.62 6 4.33 1.97 18 6.11 2.89 8 5.13 2.53 10 5.50 2.07 Communicable/non-communicable diseases 7 5.86 1.95 8 6.13 2.36 25 6.00 2.60 6 6.50 2.81 11 6.64 2.73 7 4.86 2.67 23 6.35 2.87 7 5.71 2.69 8 4.25 1.67 Poverty reduction 8 5.88 2.64 12 6.75 2.34 39 6.77 2.19 19 7.32 2.24 17 6.71 2.49 10 5.60 1.65 52 6.81 2.60 13 7.31 1.70 17 6.82 1.94 Gender equity 6 5.83 1.72 8 5.75 1.75 30 6.27 2.50 12 7.08 2.43 13 5.31 2.59 10 5.00 2.54 37 6.32 2.43 9 5.56 2.01 12 5.25 2.30 Domestic private sector development 8 5.38 2.00 11 6.45 2.02 32 6.22 2.49 10 6.60 2.27 12 5.92 2.50 9 6.11 2.42 33 6.24 2.66 10 5.50 3.10 11 5.73 2.15 Foreign direct investment 7 5.43 2.15 11 7.09 2.21 34 6.71 2.59 14 7.29 2.55 13 6.38 1.89 10 4.90 1.52 29 6.55 2.77 14 6.36 2.59 13 6.38 1.94 Water and sanitation 6 5.67 1.75 11 6.55 2.30 25 6.16 2.36 13 6.62 2.47 12 5.50 2.24 8 4.88 2.80 27 5.93 2.72 10 5.40 2.12 10 5.50 1.84 Trade and exports 5 6.20 1.30 11 6.55 2.42 24 6.33 2.48 11 6.45 2.46 12 6.00 2.13 8 4.50 1.93 22 6.23 3.07 9 5.56 2.46 8 5.25 1.67 Economic growth 6 5.67 2.50 14 7.50 1.95 34 6.56 2.26 15 6.80 1.66 14 6.14 2.11 11 5.36 1.43 36 6.83 2.54 10 6.30 2.11 14 6.07 2.02 Energy 6 6.00 2.19 10 6.30 2.26 27 6.56 2.59 16 6.69 1.85 11 6.73 1.90 9 5.78 2.68 26 6.54 2.86 10 5.90 1.85 10 4.90 1.91 Disaster management 6 5.00 1.10 9 6.56 2.55 22 5.82 2.65 9 5.44 2.13 11 5.45 2.81 7 4.57 2.15 19 6.32 2.79 7 4.29 2.14 8 4.38 2.13 Public sector governance/ reform 7 5.71 1.98 14 7.21 2.26 34 6.00 2.26 17 5.94 2.14 15 6.33 2.29 9 4.56 1.67 37 6.14 2.86 7 5.14 2.73 15 6.00 2.36 Job creation/employment 7 5.71 2.06 13 7.23 1.88 37 5.84 2.05 15 6.53 2.39 13 6.85 2.08 10 5.70 2.11 35 5.86 3.14 9 4.67 2.24 10 5.20 2.30 Financial markets 7 6.43 2.51 13 6.69 1.89 31 6.29 2.37 15 6.73 2.28 13 6.31 2.69 9 5.78 2.33 33 6.36 3.07 10 4.50 2.95 10 5.40 2.27 Equality of opportunity 6 5.67 1.51 8 6.38 2.07 21 5.67 2.15 9 6.00 2.55 10 6.60 1.71 8 4.63 1.06 28 5.71 2.87 8 4.25 2.12 9 5.00 1.80 Health* 8 5.38 1.41 12 6.83 2.44 29 6.55 2.37 15 7.07 2.05 15 6.60 2.44 9 5.33 2.29 32 6.81 2.56 10 4.50 1.78 8 4.63 1.41 Rural development 6 5.50 1.22 13 6.85 1.82 38 6.29 2.55 17 7.41 1.84 15 5.53 3.29 10 5.30 1.89 40 6.48 2.49 11 5.55 1.75 9 5.44 1.81 Global/regional integration 6 6.17 1.47 12 6.83 1.85 28 5.93 2.61 10 6.00 2.58 12 6.50 2.15 7 5.29 1.70 17 7.47 2.79 9 5.67 2.18 10 5.90 1.37 Food security 7 6.29 1.50 10 6.50 1.96 27 5.37 2.32 9 5.78 2.11 12 5.67 2.67 7 3.57 1.51 25 5.60 3.19 10 5.30 2.63 8 4.75 1.98 Education 7 6.71 2.06 12 7.00 2.17 38 6.50 2.31 16 7.38 2.36 13 6.92 2.25 10 5.80 2.15 40 6.68 2.57 10 4.70 1.64 15 6.33 1.59 Social protection 6 5.83 1.83 9 6.22 2.44 27 5.89 2.41 12 6.67 2.57 11 6.36 2.42 8 5.00 2.93 33 6.03 2.69 10 4.90 1.37 11 6.27 2.10 Climate change 8 6.00 2.27 12 6.83 2.44 25 5.08 2.74 8 6.25 1.91 14 5.07 2.73 7 3.86 1.57 27 5.22 2.78 11 5.45 2.38 9 4.67 2.35 Agricultural development 8 6.88 2.42 11 7.00 2.19 32 5.69 2.56 11 6.36 2.06 13 6.15 2.85 8 4.88 1.89 34 6.38 2.61 9 5.67 1.58 10 6.10 2.13 Mineral Resource Management 7 5.71 1.80 13 7.23 2.13 30 5.63 2.66 15 6.87 1.81 15 6.87 2.36 10 4.70 2.45 30 6.10 3.09 12 5.75 2.42 12 6.08 2.61 *Significantly different between stakeholder groups 96 The World Bank Group Mongolia Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) Where are the World Bank Group’s decisions made primarily that support the program in Mongolia?* (Select only ONE response) Office of Employee of a Ministry/ PMU/ Consultant/ Private Sector/ President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ Percentage of Respondents Minister/ Minister Parliamentarian Implementation Agency project Government Private Bank CSO Media Other At the Headquarters (in Washington D.C.) 35.7% 37.5% 48.1% 66.7% 36.8% 42.1% 33.3% 41.4% 60.9% In the country 28.6% 8.3% 7.6% 14.8% 5.3% 5.3% 8.6% 6.9% 17.4% Don’t know 35.7% 54.2% 44.3% 18.5% 57.9% 52.6% 58.1% 51.7% 21.7% *Significantly different between stakeholder groups Which of the following best describes your current position? Office of the Employee of a Ministry/ PMU/ Consultant/ Private Sector/ President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ Minister/ Minister Parliamentarian Implementation Agency project government Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in 13 6.15 2.12 24 6.21 2.00 65 5.92 1.79 25 6.96 1.62 14 6.36 2.17 14 4.64 2.02 63 6.05 2.11 21 5.19 1.72 21 5.95 1.75 Mongolia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group in Mongolia? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of the Employee of a Ministry/ PMU/ Consultant/ Private Sector/ President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ Minister/ Minister Parliamentarian Implementation Agency project government Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments 11 6.91 1.70 19 6.68 2.11 55 5.98 2.03 24 7.21 2.25 16 6.44 2.19 13 5.46 2.73 53 6.45 2.45 19 6.58 1.89 18 5.94 2.21 meet the needs of Mongolia The World Bank Group meets Mongolia’s 11 6.91 1.97 19 7.11 1.85 59 6.75 2.06 25 7.88 1.83 16 7.00 1.67 11 5.91 2.39 61 6.30 2.56 20 8.05 1.50 17 6.35 1.93 needs for knowledge services* *Significantly different between stakeholder groups Which of the following best describes your current position? Office of the Employee of a Ministry/ PMU/ Consultant/ Private Sector/ President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ Minister/ Minister Parliamentarian Implementation Agency project government Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that Mongolia received value for money from the World Bank 9 6.78 2.33 15 6.67 1.54 39 5.72 1.92 16 6.44 1.79 10 6.50 1.43 6 6.33 1.21 39 5.38 2.03 14 5.86 1.61 13 5.85 1.82 Group’s fee-based products/services? To what extent do you believe the World Bank Group measures and corrects its work in real 10 6.30 1.95 15 6.47 2.03 43 5.77 2.03 22 6.68 2.17 12 6.25 1.66 8 5.38 2.39 41 5.68 2.35 14 6.43 2.47 18 5.72 1.90 time in Mongolia? (1-To no degree at all, 10-To a very significant degree) 97 The World Bank Group Mongolia Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* Office of Employee of a Ministry/ PMU/ Consultant/ Private Sector/ President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ Percentage of Respondents Minister/ Minister Parliamentarian Implementation Agency project Government Private Bank CSO Media Other Weekly 6.7% 0.0% 1.3% 14.3% 0.0% 0.0% 1.1% 0.0% 0.0% Monthly 13.3% 16.0% 14.1% 17.9% 10.5% 0.0% 5.3% 13.8% 21.7% A few times a year 13.3% 24.0% 38.5% 35.7% 36.8% 11.1% 27.7% 55.2% 39.1% Rarely 60.0% 56.0% 39.7% 28.6% 47.4% 72.2% 43.6% 27.6% 26.1% Never 6.7% 4.0% 6.4% 3.6% 5.3% 16.7% 22.3% 3.4% 13.0% *Significantly different between stakeholder groups In Mongolia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of the Employee of a Ministry/ PMU/ Consultant/ Private Sector/ President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ Minister/ Minister Parliamentarian Implementation Agency project government Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 5 5.60 2.41 12 5.58 1.73 36 6.83 1.84 21 6.57 2.25 8 6.50 1.41 8 5.25 1.91 42 6.40 2.50 13 7.46 1.61 14 6.21 1.93 Include appropriate level of stakeholder 4 5.00 2.16 11 6.45 2.07 39 6.33 1.95 19 6.47 2.48 11 6.64 1.29 8 6.13 1.36 47 5.85 2.32 10 5.90 1.45 15 5.80 2.65 involvement during preparation Are relevant to Mongolia’s development 5 6.20 2.28 13 6.15 2.15 42 6.57 2.15 19 7.11 2.05 17 7.29 1.36 9 6.11 2.20 57 6.65 2.18 14 7.07 2.16 16 6.69 2.12 priorities Lead to practical solutions 4 7.00 1.83 14 6.50 2.03 47 6.62 1.88 23 7.00 2.02 16 7.25 1.39 7 5.43 2.07 46 6.46 2.37 18 6.89 2.65 13 5.85 2.08 Are accessible (well written and easy to 4 5.00 2.16 14 6.14 1.99 46 7.00 2.02 23 7.26 2.03 13 6.62 2.26 9 5.56 1.74 57 6.25 2.57 13 6.08 2.50 15 6.00 2.10 understand) Are source of relevant information on global 6 6.00 2.19 15 6.53 1.81 46 7.26 1.96 21 7.67 1.85 16 7.94 1.34 9 6.67 2.00 53 6.77 2.41 16 7.81 1.94 16 6.63 2.13 good practices Enhance your knowledge and/or skills 5 5.60 1.52 11 6.18 1.83 40 6.78 1.83 20 6.90 2.47 14 7.00 1.47 7 5.86 2.54 50 6.80 2.41 12 6.83 1.99 13 7.00 2.00 Are adequately disseminated 4 5.25 2.75 11 5.91 1.81 34 6.44 1.83 19 6.68 2.50 11 6.73 1.35 6 5.83 2.48 36 6.14 2.60 9 7.22 2.28 14 6.14 2.11 Are translated enough into local language 4 5.00 2.45 13 5.85 1.95 46 6.28 2.22 20 6.40 2.87 13 6.92 1.98 10 6.40 2.84 49 6.31 2.58 13 6.62 1.94 13 4.77 2.09 Are adaptable to Mongolia’s specific development challenges and country 5 6.40 2.07 15 7.13 1.88 44 5.89 1.92 21 6.62 2.16 15 7.27 1.10 11 5.73 1.68 48 6.42 2.29 14 6.71 2.13 14 5.79 1.76 circumstances Which of the following best describes your current position? Office of the Employee of a Ministry/ PMU/ Consultant/ Private Sector/ President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ Minister/ Minister Parliamentarian Implementation Agency project government Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge 11 7.27 2.33 20 7.85 1.66 65 7.28 2.13 26 8.27 1.69 18 7.89 1.45 16 7.31 1.85 70 7.44 2.38 26 8.15 1.89 20 7.65 1.87 work and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 10 6.50 2.72 16 7.38 1.78 54 7.11 1.72 23 7.78 1.78 14 7.64 1.45 8 7.13 1.81 57 7.16 2.15 20 7.65 1.63 16 6.56 1.82 activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 98 The World Bank Group Mongolia Country Opinion Survey 2014 E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving Mongolia’s development challenges? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of the Employee of a Ministry/ PMU/ Consultant/ Private Sector/ President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ Minister/ Minister Parliamentarian Implementation Agency project government Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Conceptualization (understanding and framing 6 5.50 1.22 18 7.17 1.76 54 6.74 1.99 21 7.19 1.83 15 7.40 1.68 14 6.79 2.26 54 6.54 2.13 16 6.75 2.24 15 6.60 1.68 the problem) Design (appraising and planning the solutions) 7 6.86 2.04 16 6.50 1.71 53 6.94 1.79 22 7.32 1.64 15 7.27 1.62 12 7.17 2.08 58 6.64 2.29 18 7.00 2.06 16 6.44 2.13 Implementation (Executing, carrying out, monitoring and making appropriate 8 6.50 2.33 17 6.41 1.87 53 6.34 2.13 22 7.00 1.72 17 6.71 1.57 14 6.29 2.49 56 6.50 2.07 15 6.33 2.53 17 5.88 2.15 adjustments) Evaluation (assessing the impact and results) 8 6.50 1.77 17 7.00 1.70 56 6.71 2.11 21 7.19 1.63 17 7.35 1.93 15 6.87 2.61 61 6.57 2.45 17 7.41 1.73 15 6.20 2.43 To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which of the following bes t des cribes your current pos ition? Office of the Employee of a Minis try/ PMU/ Cons ultant/ Private Sector/ Pres ident/ Prime Office of Minis terial Dep/ Contractor on WBG Local Financial Sector/ Minis ter/ Minis ter Parliamentarian Implementation Agency project government Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group dis burses funds 11 5.91 2.51 13 6.08 1.66 36 5.94 2.10 17 7.41 1.54 14 6.79 2.19 8 5.00 2.00 36 5.83 2.65 7 5.86 2.12 13 5.38 2.02 promptly The World Bank Group effectively monitors and 11 6.27 2.76 18 7.11 1.81 50 7.14 2.06 24 7.79 1.53 19 7.74 2.05 10 7.70 1.16 55 7.36 2.12 22 8.09 1.93 15 6.40 2.06 evaluates the projects and programs it s upports The World Bank Group’s approvals and reviews 11 6.18 2.52 14 7.00 1.92 43 7.05 2.34 25 7.16 2.29 16 8.13 1.20 9 6.22 2.39 45 6.71 2.39 17 8.59 1.87 13 6.08 2.25 are done in a timely fas hion* The World Bank Group’s “Safeguard Policy� 9 6.44 1.33 12 7.17 1.80 33 6.79 1.93 20 7.70 1.69 12 7.17 1.34 7 7.00 2.00 28 6.54 2.65 9 6.44 2.13 8 6.00 2.51 requirements are reas onable The World Bank Group’s conditions on its 11 6.09 2.02 15 7.40 1.84 38 6.63 1.96 19 7.68 1.57 14 7.29 1.68 7 7.00 2.52 37 6.05 2.66 15 7.07 2.37 10 5.90 2.42 lending are reas onable The World Bank Group takes decis ions quickly 11 4.91 1.64 11 6.27 1.79 39 4.87 2.31 25 6.04 2.44 13 5.85 1.91 7 4.43 2.76 45 5.56 2.62 11 7.18 2.44 11 5.18 2.18 in Mongolia Working with the World Bank Group increas es 11 6.73 2.10 17 7.82 1.74 49 7.35 2.19 24 7.92 1.72 17 8.00 1.50 12 7.83 1.99 56 7.54 2.07 15 7.60 2.23 16 6.94 1.91 Mongolia’s ins titutional capacity The World Bank Group ens ures cons is tency 10 6.70 2.31 11 6.73 1.95 27 6.44 2.58 16 6.56 2.28 12 6.92 1.68 8 7.38 2.00 30 6.27 2.38 7 4.57 2.94 10 6.00 1.94 and continuity through s taff changes Where country s ys tems (e.g., procurement, financial management, etc.) are adequate, the 8 5.88 1.81 14 6.86 1.83 33 6.67 2.13 22 7.05 1.96 14 6.79 1.25 8 5.75 1.67 35 6.74 2.34 9 6.44 2.92 13 5.85 2.12 World Bank Group makes appropriate us e of them The World Bank Group provides effective 10 6.00 2.54 15 7.20 1.57 42 6.64 2.07 24 7.58 1.59 16 7.25 2.29 8 6.88 1.96 45 7.04 2.28 10 7.10 2.60 16 6.44 2.03 implementation s upport *Significantly different between stakeholder groups Which of the following best describes the way the World Bank Group operates in Mongolia?* (Select only ONE response) Office of Employee of a Ministry/ PMU/ Consultant/ Private Sector/ President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ Percentage of Respondents Minister/ Minister Parliamentarian Implementation Agency project Government Private Bank CSO Media Other The World Bank Group takes too much risk in Mongolia 0.0% 0.0% 7.8% 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% The World Bank Group does not take enough risk in Mongolia 13.3% 0.0% 13.0% 7.4% 15.8% 23.5% 8.6% 13.8% 34.8% The World Bank Group’s approach to risk is appropriate 26.7% 28.0% 16.9% 37.0% 31.6% 11.8% 14.0% 24.1% 21.7% Don't know 40.0% 52.0% 50.6% 44.4% 42.1% 64.7% 63.4% 37.9% 34.8% Prefer not to answer 20.0% 20.0% 11.7% 11.1% 10.5% 0.0% 14.0% 24.1% 4.3% *Significantly different between stakeholder groups 99 The World Bank Group Mongolia Country Opinion Survey 2014 F. Recent Trends and the Future Role of the World Bank Group in Mongolia Which of the following SHOULD the World Bank Group do to make itself of greater value in Mongolia? (Choose no more than TWO) Office of Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Percentage of Respondents President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ (Responses combined) Minister/ Minister Parliamentarian Implementation Agency project Government Private Bank CSO Media Other Provide more adequate data/knowledge/statistics/figures on Mongolia’s 0.0% 20.0% 27.8% 22.2% 31.6% 33.3% 17.4% 46.4% 13.0% economy* Collaborate more effectively with Government clients 26.7% 16.0% 20.3% 14.8% 21.1% 5.6% 10.9% 25.0% 21.7% Offer more innovative financial products 6.7% 24.0% 17.7% 18.5% 21.1% 22.2% 10.9% 14.3% 8.7% Improve the competitiveness of its financing compared to markets 6.7% 4.0% 8.9% 14.8% 10.5% 11.1% 10.9% 7.1% 8.7% Reach out more to groups outside of Government* 20.0% 32.0% 16.5% 29.6% 10.5% 22.2% 51.1% 25.0% 26.1% Improve the quality of its experts as related to Mongolia’s specific 20.0% 44.0% 34.2% 44.4% 42.1% 16.7% 34.8% 17.9% 30.4% challenges Offer more innovative knowledge services 40.0% 16.0% 13.9% 14.8% 10.5% 27.8% 10.9% 14.3% 17.4% Ensure greater selectivity in its work* 20.0% 0.0% 1.3% 0.0% 0.0% 11.1% 5.4% 0.0% 4.3% Increase the level of capacity development in the country 20.0% 28.0% 29.1% 11.1% 26.3% 22.2% 15.2% 25.0% 17.4% Reduce the complexity of obtaining World Bank Group financing 13.3% 16.0% 15.2% 29.6% 15.8% 16.7% 9.8% 21.4% 8.7% Increase availability of Fee-Based services 6.7% 0.0% 8.9% 0.0% 5.3% 5.6% 12.0% 3.6% 8.7% Work faster* 0.0% 0.0% 1.3% 0.0% 0.0% 0.0% 4.3% 0.0% 13.0% Other 6.7% 0.0% 1.3% 0.0% 0.0% 0.0% 2.2% 0.0% 4.3% *Significantly different between stakeholder groups What actions would most improve the impact of World Bank Group-supported programs and activities? (Choose no more than TWO) Office of Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Percentage of Respondents President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ (Responses combined) Minister/ Minister Parliamentarian Implementation Agency project Government Private Bank CSO Media Other Improving quality of analytical work 20.0% 24.0% 30.4% 18.5% 15.8% 29.4% 18.7% 21.4% 19.0% Providing world class experts* 20.0% 28.0% 15.2% 18.5% 26.3% 0.0% 14.3% 39.3% 14.3% Increasing dissemination and discussion on findings of analytical work 0.0% 32.0% 25.3% 37.0% 15.8% 23.5% 38.5% 28.6% 38.1% Ensuring project beneficiaries have information on project objectives 20.0% 16.0% 10.1% 18.5% 21.1% 23.5% 18.7% 25.0% 4.8% and activities Improving timeliness of analytical work and technical assistance 20.0% 32.0% 25.3% 37.0% 21.1% 11.8% 25.3% 21.4% 19.0% Improving the quality of its experts as related to Mongolia’s specific 60.0% 32.0% 43.0% 33.3% 57.9% 52.9% 31.9% 25.0% 23.8% challenges Offering more innovative financial products 13.3% 24.0% 19.0% 18.5% 10.5% 35.3% 19.8% 17.9% 9.5% Offering more innovative knowledge products 40.0% 8.0% 24.1% 18.5% 26.3% 23.5% 27.5% 17.9% 42.9% Other 0.0% 0.0% 2.5% 0.0% 0.0% 0.0% 2.2% 0.0% 4.8% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in Mongolia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Mongolia?* (Select only ONE response) Office of Employee of a Ministry/ PMU/ Consultant/ Private Sector/ President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ Percentage of Respondents Minister/ Minister Parliamentarian Implementation Agency project Government Private Bank CSO Media Other Financial services 28.6% 18.2% 26.3% 19.2% 18.8% 58.8% 22.2% 40.7% 21.7% Knowledge products 35.7% 45.5% 34.2% 61.5% 25.0% 23.5% 32.2% 29.6% 26.1% Convening services 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.1% 0.0% 4.3% None of the above 0.0% 0.0% 1.3% 0.0% 12.5% 0.0% 1.1% 0.0% 0.0% The combination is appropriate for Mongolia 28.6% 31.8% 27.6% 19.2% 43.8% 11.8% 32.2% 11.1% 43.5% Don't know 7.1% 4.5% 10.5% 0.0% 0.0% 5.9% 11.1% 18.5% 4.3% *Significantly different between stakeholder groups 100 The World Bank Group Mongolia Country Opinion Survey 2014 G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Mongolia? (Choose no more than TWO) Office of Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Percentage of Respondents President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ (Responses combined) Minister/ Minister Parliamentarian Implementation Agency project Government Private Bank CSO Media Other Local newspapers 40.0% 53.8% 37.2% 46.4% 31.6% 44.4% 31.5% 55.2% 43.5% International newspapers 6.7% 7.7% 5.1% 10.7% 0.0% 11.1% 6.5% 10.3% 13.0% Local radio 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.1% 3.4% 0.0% International radio 6.7% 0.0% 1.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local television* 40.0% 23.1% 37.2% 50.0% 63.2% 50.0% 54.3% 27.6% 43.5% International television 6.7% 0.0% 2.6% 0.0% 0.0% 5.6% 2.2% 0.0% 4.3% Periodicals* 13.3% 30.8% 12.8% 7.1% 26.3% 5.6% 10.9% 13.8% 30.4% Internet 60.0% 65.4% 73.1% 57.1% 52.6% 50.0% 68.5% 62.1% 34.8% Social media 26.7% 11.5% 17.9% 25.0% 5.3% 33.3% 16.3% 13.8% 4.3% Blogs 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 1.1% 0.0% 0.0% Mobile phones 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Instant messaging* 0.0% 0.0% 0.0% 0.0% 5.3% 0.0% 0.0% 0.0% 0.0% Other 0.0% 3.8% 1.3% 3.6% 5.3% 0.0% 2.2% 10.3% 8.7% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Percentage of Respondents President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ (Responses combined) Minister/ Minister Parliamentarian Implementation Agency project Government Private Bank CSO Media Other Blogs 6.7% 0.0% 9.0% 10.7% 0.0% 5.6% 1.1% 0.0% 0.0% Direct contact with World Bank Group 20.0% 26.9% 15.4% 28.6% 11.1% 27.8% 34.7% 40.7% 31.8% e-Newsletters 13.3% 23.1% 17.9% 25.0% 16.7% 27.8% 13.7% 14.8% 31.8% Instant messaging 0.0% 0.0% 1.3% 0.0% 11.1% 5.6% 3.2% 3.7% 4.5% World Bank Group’s seminars/workshops/conferences 20.0% 11.5% 24.4% 25.0% 16.7% 22.2% 21.1% 25.9% 18.2% World Bank Group’s publications and other written materials 6.7% 42.3% 25.6% 35.7% 27.8% 16.7% 18.9% 40.7% 18.2% Mobile phones 6.7% 0.0% 3.8% 3.6% 0.0% 16.7% 2.1% 0.0% 4.5% Social media 20.0% 26.9% 32.1% 14.3% 27.8% 44.4% 34.7% 25.9% 9.1% World Bank Group’s website 66.7% 42.3% 42.3% 46.4% 55.6% 27.8% 37.9% 33.3% 50.0% Other 0.0% 3.8% 5.1% 0.0% 5.6% 0.0% 7.4% 3.7% 0.0% Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Office of Employee of a Ministry/ PMU/ Consultant/ Private Sector/ President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ Percentage of Respondents Minister/ Minister Parliamentarian Implementation Agency project Government Private Bank CSO Media Other Yes 20.0% 21.1% 30.6% 40.0% 20.0% 17.6% 21.3% 36.0% 42.1% No 80.0% 78.9% 69.4% 60.0% 80.0% 82.4% 78.7% 64.0% 57.9% Have you requested information from the World Bank Group on its activities in the past year? Office of Employee of a Ministry/ PMU/ Consultant/ Private Sector/ President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ Percentage of Respondents Minister/ Minister Parliamentarian Implementation Agency project Government Private Bank CSO Media Other Yes 6.7% 5.9% 4.4% 0.0% 7.1% 11.8% 11.9% 25.0% 18.8% No 93.3% 94.1% 95.6% 100.0% 92.9% 88.2% 88.1% 75.0% 81.3% 101 The World Bank Group Mongolia Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Were you able to obtain this information? Office of Employee of a Ministry/ PMU/ Consultant/ Private Sector/ President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ Percentage of Respondents Minister/ Minister Parliamentarian Implementation Agency project Government Private Bank CSO Media Other Yes 0.0% 100.0% 100.0% - 100.0% 0.0% 77.8% 50.0% 100.0% No 100.0% 0.0% 0.0% - 0.0% 100.0% 22.2% 50.0% 0.0% Do you have access to the Internet? Office of Employee of a Ministry/ PMU/ Consultant/ Private Sector/ President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ Percentage of Respondents Minister/ Minister Parliamentarian Implementation Agency project Government Private Bank CSO Media Other Yes 93.3% 90.0% 98.6% 100.0% 93.8% 100.0% 90.1% 95.7% 94.1% No 6.7% 10.0% 1.4% 0.0% 6.3% 0.0% 9.9% 4.3% 5.9% Do you use/have used the World Bank Group website?* Office of Employee of a Ministry/ PMU/ Consultant/ Private Sector/ President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ Percentage of Respondents Minister/ Minister Parliamentarian Implementation Agency project Government Private Bank CSO Media Other Yes 33.3% 50.0% 46.4% 88.0% 43.8% 31.3% 48.8% 56.0% 57.9% No 66.7% 50.0% 53.6% 12.0% 56.3% 68.8% 51.2% 44.0% 42.1% *Significantly different between stakeholder groups Which do you primarily use?* (Select only ONE response) Office of Employee of a Ministry/ PMU/ Consultant/ Private Sector/ President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ Percentage of Respondents Minister/ Minister Parliamentarian Implementation Agency project Government Private Bank CSO Media Other The World Bank Group’s country website 45.5% 69.6% 54.1% 34.6% 84.6% 58.3% 63.9% 85.7% 37.5% The World Bank Group’s main website 54.5% 30.4% 45.9% 65.4% 15.4% 41.7% 36.1% 14.3% 62.5% *Significantly different between stakeholder groups Which Internet connection do you use primarily when visiting a World Bank Group website? Office of Employee of a Ministry/ PMU/ Consultant/ Private Sector/ President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ Percentage of Respondents Minister/ Minister Parliamentarian Implementation Agency project Government Private Bank CSO Media Other High speed 84.6% 100.0% 87.9% 77.8% 80.0% 93.8% 83.6% 68.2% 88.2% Dial-up 15.4% 0.0% 12.1% 22.2% 20.0% 6.3% 16.4% 31.8% 11.8% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which of the following bes t des cribes your current pos ition? Office of the Em ployee of a Minis try/ PMU/ Cons ultant/ Private Sector/ Pres ident/ Prim e Office of Minis terial Dep/ Contractor on WBG Local Financial Sector/ Minis ter/ Minis ter Parliam entarian Im plem entation Agency project governm ent Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I us e/cons ult World Bank Group’s data m ore 13 4.77 2.28 17 5.06 2.75 47 5.19 2.72 25 6.48 2.80 15 4.33 2.55 13 3.85 2.79 70 4.39 2.70 17 4.65 3.02 18 5.17 2.62 often than I did a few years ago I find the World Bank Group’s webs ites eas y to 13 6.00 2.58 16 6.44 2.19 46 6.76 2.33 26 6.77 2.35 11 5.82 2.64 9 5.33 3.54 57 5.98 2.88 14 4.43 2.74 15 6.27 2.28 navigate I find the inform ation on the World Bank Group’s 12 5.67 2.50 15 6.20 1.97 47 6.98 2.50 25 7.00 1.73 10 5.40 2.59 11 6.18 3.16 56 5.64 2.74 15 5.40 3.33 15 5.67 2.47 webs ites us eful The World Bank Group’s s ocial m edia channels are valuable s ources of inform ation about the 11 6.00 2.57 16 6.56 2.13 42 5.02 2.80 17 6.82 2.30 10 5.10 2.02 7 5.43 3.15 48 6.33 3.04 14 5.43 3.32 9 4.11 2.03 ins titution When I need inform ation from the World Bank 12 5.75 2.53 18 6.17 2.96 48 6.27 2.85 25 7.52 2.52 11 4.91 2.51 11 6.55 3.05 60 6.38 2.99 21 8.00 3.05 17 7.18 3.07 Group I know how to find it The World Bank Group is res pons ive to m y 10 4.40 1.65 11 6.55 2.16 30 5.30 2.58 21 7.86 1.74 12 4.25 2.56 7 5.00 2.71 41 5.41 2.87 16 5.94 3.09 14 6.00 2.77 inform ation reques ts and inquiries * *Significantly different between stakeholder groups 102 The World Bank Group Mongolia Country Opinion Survey 2014 H. Background Information Currently, do you professionally collaborate/work with the World Bank Group in your country?* Office of Employee of a Ministry/ PMU/ Consultant/ Private Sector/ President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ Percentage of Respondents Minister/ Minister Parliamentarian Implementation Agency project Government Private Bank CSO Media Other Yes 26.7% 20.8% 34.6% 85.2% 16.7% 10.5% 13.7% 50.0% 43.5% No 73.3% 79.2% 65.4% 14.8% 83.3% 89.5% 86.3% 50.0% 56.5% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you primarily engage with in Mongolia?* (Select only ONE response) Office of Employee of a Ministry/ PMU/ Consultant/ Private Sector/ President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ Percentage of Respondents Minister/ Minister Parliamentarian Implementation Agency project Government Private Bank CSO Media Other The World Bank (IBRD/IDA) 80.0% 66.7% 62.0% 85.7% 44.4% 9.1% 45.8% 76.5% 56.3% The International Finance Corporation (IFC) 0.0% 6.7% 18.0% 7.1% 22.2% 63.6% 8.5% 23.5% 25.0% The Multilateral Investment Guarantee Agency (MIGA) 0.0% 0.0% 6.0% 0.0% 11.1% 0.0% 1.7% 0.0% 6.3% Other 20.0% 26.7% 14.0% 7.1% 22.2% 27.3% 44.1% 0.0% 12.5% *Significantly different between stakeholder groups Do you projects involve both the World Bank and IFC?* Office of Employee of a Ministry/ PMU/ Consultant/ Private Sector/ President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ Percentage of Respondents Minister/ Minister Parliamentarian Implementation Agency project Government Private Bank CSO Media Other Yes 23.1% 9.5% 22.5% 75.0% 30.8% 10.5% 9.1% 0.0% 26.3% No 76.9% 90.5% 77.5% 25.0% 69.2% 89.5% 90.9% 100.0% 73.7% *Significantly different between stakeholder groups If yes, what was your view on the two institutions working together in Mongolia?* (Select only ONE response) Office of Employee of a Ministry/ PMU/ Consultant/ Private Sector/ President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ Percentage of Respondents Minister/ Minister Parliamentarian Implementation Agency project Government Private Bank CSO Media Other Working well together 25.0% 50.0% 33.3% 60.0% 75.0% 0.0% 50.0% 0.0% 50.0% Collaborating but needs improvement 75.0% 0.0% 66.7% 30.0% 25.0% 100.0% 50.0% 100.0% 50.0% In conflict 0.0% 50.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 0.0% 10.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups Which of the following describes most of your exposure to the World Bank Group in Mongolia? (Choose no more than TWO) Office of Employee of a Ministry/ PMU/ Consultant/ Private Sector/ Percentage of Respondents President/ Prime Office of Ministerial Dep/ Contractor on WBG Local Financial Sector/ (Responses Combined) Minister/ Minister Parliamentarian Implementation Agency project Government Private Bank CSO Media Other Observer* 41.7% 36.4% 31.9% 0.0% 52.9% 50.0% 46.8% 48.1% 9.5% Use World Bank Group reports/data 33.3% 50.0% 38.9% 16.7% 29.4% 31.3% 29.9% 55.6% 28.6% Engage in World Bank Group related/sponsored events/activities 8.3% 22.7% 27.8% 37.5% 29.4% 6.3% 35.1% 18.5% 38.1% Collaborate as part of my professional duties* 0.0% 0.0% 23.6% 66.7% 11.8% 0.0% 10.4% 11.1% 52.4% Use World Bank Group website for information, data, research, 41.7% 27.3% 13.9% 16.7% 17.6% 31.3% 28.6% 14.8% 23.8% etc. *Significantly different between stakeholder groups 103 The World Bank Group Mongolia Country Opinion Survey 2014 Appendix C: Responses to All Questions by Geographic Locations2 A. General Issues facing Mongolia In general, would you say that Mongolia is headed in...?* Percentage of Respondents Ulaanbaatar Aimags and provinces The right direction 38.8% 68.2% The wrong direction 35.0% 22.7% Not sure 26.2% 9.1% *Significantly different between geographic locations Listed below are a number of development priorities in Mongolia. Please identify which of the following you consider the most important development priorities in Mongolia? Percentage of Respondents (Responses combined) Ulaanbaatar Aimags and provinces Social protection 5.3% 12.5% Transport 9.2% 8.3% Public sector governance/ reform 36.2% 37.5% Global/regional integration 2.0% 0.0% Mineral Resource Management 28.6% 20.8% Domestic private sector development 15.8% 16.7% Foreign direct investment 11.2% 8.3% Water and sanitation 5.3% 4.2% Anti corruption 18.1% 8.3% Job creation/employment 20.1% 16.7% Rural development* 5.6% 29.2% Financial markets 5.9% 0.0% Urban development 3.6% 0.0% Environmental sustainability* 11.5% 33.3% Equality of opportunity 1.3% 0.0% Health 10.9% 12.5% Education 33.6% 20.8% Poverty reduction* 11.5% 16.7% Energy 8.6% 4.2% Food security 10.5% 4.2% Climate change 1.0% 4.2% Agricultural development 8.6% 16.7% Trade and exports 3.9% 4.2% Crime and violence 1.3% 0.0% Economic growth 10.5% 4.2% Law and justice 13.2% 12.5% Regulatory framework 0.7% 0.0% Communicable/non-communicable diseases 0.0% 0.0% Gender equity 2.3% 0.0% Disaster management 0.3% 0.0% Information and communications technology 2.6% 0.0% *Significantly different between geographic locations 2 There was only one respondent from secondary cities; therefore he/she was not included in the analysis of differences between geographic locations. 104 The World Bank Group Mongolia Country Opinion Survey 2014 A. General Issues facing Mongolia (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Mongolia? (Choose no more than THREE) Percentage of Respondents (Responses combined) Ulaanbaatar Aimags and provinces Water and sanitation 3.6% 8.3% Equality of opportunity 4.5% 0.0% Mineral Resource Management 15.9% 29.2% Climate change 1.0% 0.0% Global/regional integration 0.0% 0.0% Gender equity 2.3% 4.2% Rural development 29.2% 29.2% Urban development 1.3% 0.0% Regulatory framework 0.3% 0.0% Social protection 9.1% 16.7% Law and justice 11.0% 0.0% Transport 3.3% 0.0% Crime and violence 1.6% 0.0% Communicable/non-communicable diseases 0.6% 0.0% Information and communications technology 1.3% 0.0% Anti corruption 14.7% 8.3% Domestic private sector development 32.1% 45.8% Foreign direct investment 11.0% 0.0% Education 33.8% 16.7% Energy 2.9% 8.3% Public sector governance/ reform 16.9% 20.8% Economic growth 18.8% 16.7% Environmental sustainability 4.9% 4.2% Disaster management 0.3% 0.0% Health 8.4% 0.0% Agricultural development 14.6% 16.7% Job creation/employment 41.9% 58.3% Financial markets 3.2% 4.2% Trade and exports 4.9% 0.0% Food security 2.9% 8.3% 105 The World Bank Group Mongolia Country Opinion Survey 2014 A. General Issues facing Mongolia (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Mongolia? (Choose no more than THREE) Percentage of Respondents (Responses combined) Ulaanbaatar Aimags and provinces Energy 16.0% 4.3% Gender equity 1.3% 0.0% Equality of opportunity 2.2% 0.0% Social protection 0.6% 0.0% Global/regional integration 3.5% 4.3% Climate change 1.0% 0.0% Anti corruption 14.4% 4.3% Disaster management 0.3% 0.0% Rural development* 9.6% 30.4% Foreign direct investment 33.7% 30.4% Urban development 1.6% 0.0% Water and sanitation 1.6% 0.0% Education 15.7% 4.3% Information and communications technology* 1.0% 8.7% Regulatory framework 0.0% 0.0% Mineral Resource Management 46.9% 39.1% Trade and exports 18.6% 21.7% Public sector governance/ reform 19.6% 21.7% Domestic private sector development 34.6% 21.7% Job creation/employment 23.7% 21.7% Agricultural development 17.0% 13.0% Food security* 1.3% 8.7% Transport 6.1% 8.7% Communicable/non-communicable diseases 1.0% 0.0% Environmental sustainability* 4.8% 13.0% Health 1.3% 4.3% Law and justice 5.1% 13.0% Crime and violence 0.6% 0.0% Financial markets 14.1% 21.7% *Significantly different between geographic locations The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “Shared Prosperity� in Mongolia, which of the following TWO best illustrate how this would be achieved in Mongolia? (Choose no more than TWO) Percentage of Respondents (Responses combined) Ulaanbaatar Aimags and provinces Better employment opportunities for young people 25.4% 26.3% Better employment opportunities for women 3.4% 5.3% Greater access to micro-finance for the poor 14.9% 21.1% Greater voice and participation for citizens to help ensure greater accountability 14.6% 21.1% Greater access to health and nutrition for citizens 3.4% 5.3% Better entrepreneurial opportunities 28.1% 36.8% A growing middle class 24.1% 10.5% Better opportunity for the poor who live in rural areas 6.1% 5.3% Better opportunity for the poor who live in urban areas 3.4% 5.3% Consistent economic growth 29.8% 31.6% More reliable social safety net 6.4% 0.0% Greater equity of fiscal policy 8.5% 15.8% Education and training that better ensure job opportunity 23.4% 10.5% Better quality public services 6.8% 5.3% Other 1.0% 0.0% 106 The World Bank Group Mongolia Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group Which best represents your geographic location? Ulaanbaatar Aimags and provinces N Mean SD N Mean SD How familiar are you with the work of the 315 5.53 2.26 23 5.78 2.54 World Bank Group in Mongolia? (1-Not familiar at all, 10-Extremely familiar) Which bes t repres ents your geographic location? Ulaanbaatar Aim ags and provinces N Mean SD N Mean SD Overall, pleas e rate your im pres s ion of the World Bank Group’s effectivenes s in 271 5.97 2.26 20 6.85 2.39 Mongolia. (1-Not effective at all, 10-Very effective) Which bes t repres ents your geographic location? Ulaanbaatar Aim ags and provinces N Mean SD N Mean SD To what extent do you believe the World Bank Group’s s taff is well prepared to help 242 7.11 2.42 18 7.33 2.06 Mongolia s olve its m os t com plicated developm ent challenges ? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank Group can have the most impact on development results in Mongolia, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Mongolia? (Choose no more than THREE) Percentage of Respondents (Responses combined) Ulaanbaatar Aimags and provinces Social protection 5.1% 4.3% Public sector governance/ reform 23.6% 13.0% Transport 8.6% 4.3% Poverty reduction 19.2% 34.8% Global/regional integration 3.2% 0.0% Gender equity 1.9% 0.0% Crime and violence 0.6% 0.0% Domestic private sector development* 26.5% 52.2% Rural development 13.1% 26.1% Foreign direct investment 11.8% 4.3% Water and sanitation 3.8% 8.7% Mineral Resource Management 14.7% 8.7% Job creation/employment 24.3% 13.0% Financial markets 10.5% 0.0% Urban development 2.6% 0.0% Environmental sustainability 13.1% 21.7% Equality of opportunity 2.9% 4.3% Health 15.0% 4.3% Education 31.9% 34.8% Food security* 3.5% 8.7% Climate change 1.0% 4.3% Agricultural development* 12.5% 17.4% Trade and exports 5.1% 4.3% Economic growth 13.4% 17.4% Law and justice 6.7% 4.3% Regulatory framework 0.6% 0.0% Communicable/non-communicable diseases 0.0% 0.0% Energy 5.4% 0.0% Anti corruption 8.6% 4.3% Information and communications technology 2.6% 0.0% Disaster management 0.6% 0.0% *Significantly different between geographic locations 107 The World Bank Group Mongolia Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Below are a number of development challenges that Mongolia faces. To what extent do you think each should be a priority for the country in the near future? (1-Not a priority, 10-Top priority) Which best represents your geographic location? Ulaanbaatar Aimags and provinces N Mean SD N Mean SD Improving governance 291 8.46 2.20 20 9.05 1.28 Climate change adaption 242 5.50 2.52 16 5.44 2.73 Mining for sustainable development 276 7.74 2.28 20 6.70 3.31 Equity (reaching poor and vulnerable people) 272 7.60 2.01 18 7.83 1.65 Economic diversification 263 7.84 2.13 17 7.00 1.66 Urban and rural development 272 7.83 2.02 16 8.19 2.17 Improving basic infrastructure 281 8.40 1.90 18 8.39 2.20 When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Mongolia? Greatest Value Percentage of Respondents Ulaanbaatar Aimags and provinces Convening/Facilitating 1.0% 5.0% Data 3.5% 0.0% Policy advice, studies, analyses 34.5% 40.0% Financial resources 13.6% 5.0% Capacity development 18.1% 20.0% Technical assistance 10.8% 10.0% Mobilizing third party financial resources 6.3% 0.0% Donor coordination 10.8% 20.0% Linkage to non-Bank expertise 0.7% 0.0% Other 0.7% 0.0% nd 2 Greatest Value Percentage of Respondents Ulaanbaatar Aimags and provinces Convening/Facilitating 3.2% 0.0% Data 3.5% 0.0% Policy advice, studies, analyses 19.4% 14.3% Financial resources 10.2% 9.5% Capacity development 21.2% 33.3% Technical assistance 16.6% 9.5% Mobilizing third party financial resources 10.2% 14.3% Donor coordination 13.1% 9.5% Linkage to non-Bank expertise 1.4% 4.8% Other 1.1% 4.8% How effectively do the World Bank Group’s activities below support Mongolia’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) Which best represents your geographic location? Ulaanbaatar Aimags and provinces N Mean SD N Mean SD Convening/Facilitating 199 5.71 2.22 16 5.69 1.99 Data 233 6.94 2.04 18 7.06 1.89 Policy advice, studies, analyses 246 7.72 2.12 22 8.27 1.83 Financial resources 211 7.22 2.15 19 7.74 2.02 Technical assistance 234 7.47 2.11 19 7.47 1.58 Mobilizing third party financial resources 187 6.76 2.21 17 6.88 2.06 Donor coordination 211 6.76 2.22 19 7.37 1.92 Linkage to non-Bank expertise 170 5.81 2.37 15 6.47 2.13 108 The World Bank Group Mongolia Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) The World Bank Group can provide capacity building support in a number of ways in Mongolia. To what degree would Mongolia benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Ulaanbaatar Aimags and provinces N Mean SD N Mean SD Groups outside of government to help them more effectively engage 264 7.57 2.34 23 8.30 1.74 and participate in development efforts The public sector, related to implementation of specific development 255 7.23 2.20 20 6.70 2.75 projects on the ground The public sector, related to changing institutions (organizations or 239 6.86 2.35 19 6.11 2.81 sociopolitical conditions)* The private sector, related to institutional and policy change 261 8.00 2.00 20 8.10 1.86 *Significantly different between geographic locations How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Mongolia? (1-Not effective at all, 10-Very effective) Which best represents your geographic location? Ulaanbaatar Aimags and provinces N Mean SD N Mean SD Project implementation (or other organizational strengthening) 203 7.16 2.19 16 8.00 1.51 Citizen engagement (incorporating citizens' voices into development) 190 6.36 2.61 16 7.31 2.21 Policy design (for clarity and better incentives to achieve development 184 7.22 2.13 16 7.25 1.98 goals) When thinking about how to improve capacity building in Mongolia to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Which best represents your geographic location? Ulaanbaatar Aimags and provinces N Mean SD N Mean SD Project implementation (or other organizational strengthening)* 214 7.70 2.22 15 8.87 .99 Citizen engagement (incorporating citizens' voices into development) 208 7.50 2.43 19 8.16 1.83 Policy design (for clarity and better incentives to achieve development 201 7.84 2.16 18 8.28 1.56 goals) *Significantly different between geographic locations Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Mongolia? (Choose no more than TWO) Percentage of Respondents (Responses combined) Ulaanbaatar Aimags and provinces Staff too inaccessible 3.6% 0.0% Not exploring alternative policy options 8.3% 13.6% Not adequately sensitive to political/social realities in Mongolia* 16.2% 4.5% Not enough public disclosure of its work 34.0% 27.3% Arrogant in its approach 3.3% 4.5% Not aligned with country priorities 6.6% 4.5% The credibility of its knowledge/data 0.7% 0.0% World Bank Group’s processes too complex 17.2% 13.6% Not willing to honestly criticize policies and reform efforts in the country 12.5% 0.0% Too influenced by developed countries 19.1% 22.7% Imposing technocratic solutions without regard to political realities 5.0% 0.0% World Bank Group’s processes too slow 7.6% 13.6% Too bureaucratic in its operational policies and procedures* 1.3% 13.6% Not aligned with other donors’ work 4.3% 13.6% Not collaborating enough with non-state actors 1.7% 0.0% Not client focused 10.6% 18.2% Other 2.3% 0.0% Don’t know 20.8% 22.7% *Significantly different between geographic locations 109 The World Bank Group Mongolia Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Mongolia? (Choose no more than TWO) Percentage of Respondents (Responses combined) Ulaanbaatar Aimags and provinces Capacity development 41.6% 54.2% Policy based lending / budget support to the Government 19.7% 29.2% Knowledge products/services (analytical work, studies, surveys, etc.) 25.4% 20.8% Investment lending (financing specific projects) 47.3% 41.7% Technical assistance (advice, best practice, international experience, etc.) 31.7% 33.3% Trust Fund management 8.6% 4.2% Other 4.1% 0.0% Don’t know 6.0% 4.2% In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents (Responses combined) Ulaanbaatar Aimags and provinces Academia/think tanks/research institutes 41.2% 25.0% Donor community 6.7% 4.2% Media 11.5% 4.2% NGOs 29.7% 25.0% Local Government* 15.7% 66.7% Private sector 31.6% 37.5% Parliament 13.7% 8.3% Community Based Organizations (CBOs) 26.2% 20.8% Beneficiaries 8.6% 8.3% Foundations 2.6% 0.0% Faith based organizations 0.0% 0.0% Other 1.9% 0.0% Don’t know 2.9% 0.0% *Significantly different between geographic locations Which best represents your geographic location? Ulaanbaatar Aimags and provinces N Mean SD N Mean SD In your opinion, to what extent would increasing the voice and influence 282 8.00 2.35 23 8.48 1.88 of civil society in Mongolia help to improve development efforts? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group’s work in Mongolia? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Ulaanbaatar Aimags and provinces N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 251 6.27 2.44 19 6.58 2.57 development in Mongolia The World Bank Group’s work is aligned with what I consider the 230 5.97 2.46 19 6.16 2.75 development priorities for Mongolia The World Bank Group supports programs and strategies that are 245 6.88 2.31 18 7.00 2.03 realistic for Mongolia The World Bank Group treats clients and stakeholders in Mongolia with 219 7.22 2.35 16 7.06 1.65 respect 110 The World Bank Group Mongolia Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Mongolia in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Ulaanbaatar Aimags and provinces N Mean SD N Mean SD Responsiveness 175 5.89 2.26 12 4.92 1.88 Flexibility (in terms of the institution’s products and services)* 172 6.01 2.20 11 4.73 1.35 Flexibility (in terms of changing country circumstances)* 167 5.66 2.19 13 4.38 1.50 Being inclusive 166 6.20 2.13 16 5.81 2.14 Openness (sharing data and other information) 206 6.58 2.41 14 5.79 2.58 Staff accessibility 171 5.95 2.30 11 5.55 2.25 Straightforwardness and honesty 181 6.85 2.35 10 6.80 2.20 Ease of access to the people at the World Bank Group who are making 153 6.08 2.46 10 5.70 2.58 decisions important to my work Collaboration with civil society 192 5.61 2.40 14 4.71 2.43 Collaboration with the Government 205 7.29 1.96 16 7.19 1.60 Collaboration with other donors and development partners 171 6.83 2.12 14 7.00 1.96 Collaboration with the private sector 168 5.39 2.34 13 4.85 2.91 The speed in which it gets things accomplished on the ground 179 6.02 2.46 12 6.33 2.19 Being a long-term partner 187 7.44 2.26 12 7.33 2.27 *Significantly different between geographic locations To be more effective development partner in Mongolia, do you believe that the World Bank Group should have?* (Select only ONE response) Percentage of Respondents Ulaanbaatar Aimags and provinces More local presence 73.2% 95.0% The current level of local presence is adequate 10.5% 0.0% Less local presence 1.0% 0.0% Don't know 15.3% 5.0% *Significantly different between geographic locations When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents (Responses combined) Ulaanbaatar Aimags and provinces The World Bank Group does not do adequate follow through/follow-up 12.1% 0.0% There is not an adequate level of citizen/civil society participation 36.6% 47.6% The World Bank Group is not sensitive enough to political/social realities on the ground 19.5% 9.5% Lack of/inadequate levels of capacity in Government 24.8% 33.3% Poor donor coordination 8.1% 0.0% The World Bank Group works too slowly 8.7% 19.0% The Government works inefficiently 23.2% 33.3% Political pressures and obstacles 18.1% 23.8% Reforms are not well thought out in light of country challenges 22.5% 19.0% Other 8.1% 4.8% 111 The World Bank Group Mongolia Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Mongolia? (1-Not important at all, 10-Very important) Which best represents your geographic location? Ulaanbaatar Aimags and provinces N Mean SD N Mean SD Anti corruption 244 6.51 2.72 16 5.31 3.70 Information and communications technology 235 6.67 2.20 18 6.61 2.48 Transport 230 6.95 2.31 19 6.84 2.57 Crime and violence 227 5.63 2.59 18 4.94 2.88 Law and justice 241 6.65 2.61 18 6.22 3.06 Urban development 238 7.08 2.25 18 7.33 2.61 Environmental sustainability 252 7.50 2.28 19 8.11 1.82 Regulatory framework 178 6.20 2.32 15 5.80 2.04 Communicable/non-communicable diseases 205 6.27 2.57 16 6.44 2.99 Poverty reduction 269 7.80 2.17 19 7.95 2.39 Gender equity* 232 6.43 2.54 18 4.67 2.72 Domestic private sector development 247 7.63 2.35 19 8.05 1.65 Foreign direct investment 247 7.84 2.21 17 8.00 2.32 Water and sanitation 239 7.11 2.32 18 7.17 2.18 Trade and exports 237 7.06 2.22 17 6.47 2.74 Economic growth 247 7.78 2.12 20 7.80 2.53 Energy 232 7.62 2.19 19 7.74 2.28 Disaster management 210 6.07 2.49 18 5.94 2.80 Public sector governance/ reform 234 7.23 2.51 17 6.82 2.72 Job creation/employment 256 7.39 2.43 18 8.17 1.76 Financial markets 239 7.63 2.17 18 7.39 2.40 Equality of opportunity 214 6.77 2.29 16 5.75 2.54 Health 237 7.22 2.37 17 8.12 2.12 Rural development 248 7.55 2.26 18 8.22 1.90 Global/regional integration 220 7.15 2.45 19 6.42 2.46 Food security 233 6.83 2.62 16 7.38 2.13 Education 263 7.78 2.30 18 8.22 1.73 Social protection 237 6.59 2.61 17 6.47 2.45 Climate change 226 6.52 2.52 18 6.89 2.14 Agricultural development 239 7.30 2.35 18 7.83 2.38 Mineral Resource Management 241 7.65 2.22 19 8.11 2.42 *Significantly different between geographic locations 112 The World Bank Group Mongolia Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Mongolia? (1-Not effective at all, 10-Very effective) Which best represents your geographic location? Ulaanbaatar Aimags and provinces N Mean SD N Mean SD Anti corruption 106 4.83 2.65 12 4.50 2.61 Information and communications technology 96 5.71 2.33 11 5.27 2.15 Transport 102 5.84 2.24 13 6.15 2.76 Crime and violence 94 4.81 2.33 11 4.27 2.57 Law and justice 115 5.70 2.51 12 5.08 2.68 Urban development 123 6.14 2.15 14 6.14 2.57 Environmental sustainability 153 6.42 2.33 13 6.69 2.43 Regulatory framework* 85 5.74 2.33 11 4.45 1.75 Communicable/non-communicable diseases 93 5.75 2.43 12 6.25 3.05 Poverty reduction 175 6.61 2.34 17 6.82 2.67 Gender equity 128 5.98 2.34 14 5.50 3.01 Domestic private sector development 127 5.94 2.48 13 5.92 2.40 Foreign direct investment 135 6.37 2.46 13 6.62 1.80 Water and sanitation 112 5.77 2.35 13 5.85 2.34 Trade and exports 100 5.85 2.43 12 6.25 2.18 Economic growth 143 6.45 2.19 13 6.15 2.15 Energy 116 6.16 2.39 11 6.91 1.81 Disaster management 89 5.45 2.44 11 5.27 2.90 Public sector governance/ reform 144 5.93 2.40 14 6.00 2.63 Job creation/employment* 138 5.75 2.47 14 7.00 2.25 Financial markets 133 6.11 2.55 12 6.25 2.67 Equality of opportunity 100 5.45 2.28 10 6.70 1.64 Health 124 6.17 2.33 15 6.60 2.38 Rural development 146 6.19 2.25 14 6.00 3.40 Global/regional integration 101 6.18 2.35 12 6.58 2.11 Food security 105 5.34 2.37 12 5.83 2.69 Education 148 6.43 2.30 14 7.00 2.11 Social protection 117 5.82 2.38 12 6.75 2.49 Climate change 111 5.25 2.54 14 5.43 2.47 Agricultural development 126 5.96 2.36 13 6.38 2.87 Mineral Resource Management 131 5.95 2.54 15 6.87 2.47 *Significantly different between geographic locations Where are the World Bank Group’s decisions made primarily that support the program in Mongolia? (Select only ONE response) Percentage of Respondents Ulaanbaatar Aimags and provinces At the Headquarters (in Washington D.C.) 43.1% 40.9% In the country 10.0% 4.5% Don’t know 46.9% 54.5% Which best represents your geographic location? Ulaanbaatar Aimags and provinces N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 247 5.91 1.95 17 6.53 2.03 development results in Mongolia? (1-To no degree at all, 10-To a very significant degree) 113 The World Bank Group Mongolia Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Mongolia? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Ulaanbaatar Aimags and provinces N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of 215 6.28 2.26 17 6.71 1.90 Mongolia The World Bank Group meets Mongolia’s needs for knowledge 223 6.72 2.24 19 7.42 1.54 services Which best represents your geographic location? Ulaanbaatar Aimags and provinces N Mean SD N Mean SD To what extent do you believe that Mongolia received value for money 152 5.83 1.96 13 6.54 1.51 from the World Bank Group’s fee-based products/services? To what extent do you believe the World Bank Group measures and 173 5.91 2.19 14 6.43 2.03 corrects its work in real time in Mongolia? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents Ulaanbaatar Aimags and provinces Weekly 2.3% 0.0% Monthly 12.2% 4.3% A few times a year 32.2% 39.1% Rarely 42.4% 47.8% Never 10.9% 8.7% In Mongolia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Ulaanbaatar Aimags and provinces N Mean SD N Mean SD Are timely 151 6.36 2.15 11 6.55 1.29 Include appropriate level of stakeholder involvement during preparation 154 6.05 2.17 13 6.00 1.15 Are relevant to Mongolia’s development priorities 176 6.52 2.18 20 7.40 1.35 Lead to practical solutions 175 6.42 2.21 17 7.35 1.32 Are accessible (well written and easy to understand) 182 6.40 2.31 15 6.33 1.95 Are source of relevant information on global good practices 182 6.96 2.12 19 7.84 1.34 Enhance your knowledge and/or skills 157 6.65 2.17 18 6.83 1.42 Are adequately disseminated 136 6.21 2.27 13 6.62 1.50 Are translated enough into local language 170 6.10 2.43 14 6.29 2.23 Are adaptable to Mongolia’s specific development challenges and 174 6.17 2.07 18 7.33 1.61 country circumstances* *Significantly different between geographic locations Which best represents your geographic location? Ulaanbaatar Aimags and provinces N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in 254 7.50 2.14 23 8.13 1.63 your country? Overall, how would you rate the technical quality of the World Bank 205 7.14 1.94 17 8.00 1.46 Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 114 The World Bank Group Mongolia Country Opinion Survey 2014 E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving Mongolia’s development challenges? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Ulaanbaatar Aimags and provinces N Mean SD N Mean SD Conceptualization (understanding and framing the problem) 201 6.68 2.02 18 7.28 1.74 Design (appraising and planning the solutions) 207 6.77 2.04 16 7.13 1.59 Implementation (Executing, carrying out, monitoring and making 207 6.37 2.11 18 6.94 1.70 appropriate adjustments) Evaluation (assessing the impact and results) 214 6.75 2.19 19 7.05 1.87 To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Ulaanbaatar Aimags and provinces N Mean SD N Mean SD The World Bank Group disburses funds promptly 142 5.92 2.22 17 6.65 2.57 The World Bank Group effectively monitors and evaluates the projects 207 7.25 2.05 20 7.55 2.24 and programs it supports The World Bank Group’s approvals and reviews are done in a timely 179 6.89 2.34 17 7.94 1.64 fashion The World Bank Group’s “Safeguard Policy� requirements are 126 6.82 2.06 15 7.27 1.39 reasonable The World Bank Group’s conditions on its lending are reasonable 154 6.69 2.19 15 7.00 1.93 The World Bank Group takes decisions quickly in Mongolia 160 5.45 2.39 16 5.56 2.37 Working with the World Bank Group increases Mongolia’s institutional 201 7.44 2.02 19 8.16 1.50 capacity The World Bank Group ensures consistency and continuity through staff 120 6.27 2.39 15 7.07 1.62 changes Where country systems (e.g., procurement, financial management, etc.) 142 6.46 2.18 17 6.94 1.20 are adequate, the World Bank Group makes appropriate use of them The World Bank Group provides effective implementation support 171 6.81 2.12 18 7.39 2.23 Which of the following best describes the way the World Bank Group operates in Mongolia? (Select only ONE response) Percentage of Respondents Ulaanbaatar Aimags and provinces The World Bank Group takes too much risk in Mongolia 2.6% 0.0% The World Bank Group does not take enough risk in Mongolia 12.4% 13.0% The World Bank Group’s approach to risk is appropriate 19.9% 30.4% Don't know 52.0% 43.5% Prefer not to answer 13.1% 13.0% F. Recent Trends and the Future Role of the World Bank Group in Mongolia Which of the following SHOULD the World Bank Group do to make itself of greater value in Mongolia? (Choose no more than TWO) Percentage of Respondents (Responses combined) Ulaanbaatar Aimags and provinces Provide more adequate data/knowledge/statistics/figures on Mongolia’s economy 23.1% 21.7% Collaborate more effectively with Government clients* 15.3% 30.4% Offer more innovative financial products 15.9% 13.0% Improve the competitiveness of its financing compared to markets 9.1% 13.0% Reach out more to groups outside of Government 30.8% 26.1% Improve the quality of its experts as related to Mongolia’s specific challenges 32.5% 39.1% Offer more innovative knowledge services 15.6% 8.7% Ensure greater selectivity in its work 3.9% 0.0% Increase the level of capacity development in the country 21.4% 17.4% Reduce the complexity of obtaining World Bank Group financing 14.6% 21.7% Increase availability of Fee-Based services 7.8% 4.3% Work faster 2.9% 0.0% Other 2.3% 0.0% *Significantly different between geographic locations 115 The World Bank Group Mongolia Country Opinion Survey 2014 F. Recent Trends and the Future Role of the World Bank Group in Mongolia (continued) What actions would most improve the impact of World Bank Group-supported programs and activities? (Choose no more than TWO) Percentage of Respondents (Responses combined) Ulaanbaatar Aimags and provinces Improving quality of analytical work 23.0% 13.6% Providing world class experts 17.7% 27.3% Increasing dissemination and discussion on findings of analytical work 30.2% 18.2% Ensuring project beneficiaries have information on project objectives and activities 17.0% 9.1% Improving timeliness of analytical work and technical assistance 24.9% 22.7% Improving the quality of its experts as related to Mongolia’s specific challenges 36.7% 50.0% Offering more innovative financial products 18.0% 31.8% Offering more innovative knowledge products 24.9% 22.7% Other 2.3% 0.0% When considering the combination of services that the World Bank Group offers in Mongolia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Mongolia? (Select only ONE response) Percentage of Respondents Ulaanbaatar Aimags and provinces Financial services 26.8% 20.0% Knowledge products 35.9% 20.0% Convening services .7% 0.0% None of the above 1.4% 5.0% The combination is appropriate for Mongolia 26.1% 50.0% Don't know 9.2% 5.0% G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Mongolia? (Choose no more than TWO) Percentage of Respondents (Responses combined) Ulaanbaatar Aimags and provinces Local newspapers 40.5% 34.8% International newspapers 7.8% 4.3% Local radio 0.3% 4.3% International radio 0.6% 0.0% Local television 42.4% 60.9% International television 2.3% 0.0% Periodicals 14.6% 17.4% Internet 63.4% 60.9% Social media 17.2% 8.7% Blogs 0.3% 0.0% Mobile phones 0.3% 0.0% Instant messaging 0.3% 0.0% Other 3.2% 4.3% How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents (Responses combined) Ulaanbaatar Aimags and provinces Blogs 3.5% 9.1% Direct contact with World Bank Group 27.4% 22.7% e-Newsletters 19.4% 18.2% Instant messaging 2.3% 9.1% World Bank Group’s seminars/workshops/conferences 21.9% 13.6% World Bank Group’s publications and other written materials 25.8% 22.7% Mobile phones 2.9% 4.5% Social media 28.4% 22.7% World Bank Group’s website 41.3% 54.5% Other 4.5% 4.5% 116 The World Bank Group Mongolia Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Percentage of Respondents Ulaanbaatar Aimags and provinces Yes 27.6% 22.2% No 72.4% 77.8% Have you requested information from the World Bank Group on its activities in the past year? Percentage of Respondents Ulaanbaatar Aimags and provinces Yes 11.0% 0.0% No 89.0% 100.0% Were you able to obtain this information? Percentage of Respondents Ulaanbaatar Aimags and provinces Yes 64.3% - No 35.7% - Do you have access to the Internet? Percentage of Respondents Ulaanbaatar Aimags and provinces Yes 94.4% 89.5% No 5.6% 10.5% Do you use/have used the World Bank Group website? Percentage of Respondents Ulaanbaatar Aimags and provinces Yes 51.3% 42.1% No 48.7% 57.9% Which do you primarily use? (Select only ONE response) Percentage of Respondents Ulaanbaatar Aimags and provinces The World Bank Group’s country website (http://www.worldbank.org/en/country/mongolia) 58.6% 73.3% The World Bank Group’s main website (www.worldbank.org) 41.4% 26.7% Which Internet connection do you use primarily when visiting a World Bank Group website? Percentage of Respondents Ulaanbaatar Aimags and provinces High speed 84.9% 72.2% Dial-up 15.1% 27.8% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Ulaanbaatar Aimags and provinces N Mean SD N Mean SD I use/consult World Bank Group’s data more often than I did a few years 216 4.90 2.72 20 4.35 2.78 ago I find the World Bank Group’s websites easy to navigate 193 6.18 2.56 16 5.63 3.05 I find the information on the World Bank Group’s websites useful 191 6.21 2.55 16 5.31 2.82 The World Bank Group’s social media channels are valuable sources 160 5.79 2.72 15 5.20 2.91 of information about the institution When I need information from the World Bank Group I know how to find 211 6.72 2.85 14 4.50 2.95 it* The World Bank Group is responsive to my information requests and 147 5.77 2.65 17 4.47 2.96 inquiries* *Significantly different between geographic locations 117 The World Bank Group Mongolia Country Opinion Survey 2014 H. Background Information Currently, do you professionally collaborate/work with the World Bank Group in your country? Percentage of Respondents Ulaanbaatar Aimags and provinces Yes 31.7% 13.6% No 68.3% 86.4% Which of the following agencies of the World Bank Group do you primarily engage with in Mongolia?* (Select only ONE response) Percentage of Respondents Ulaanbaatar Aimags and provinces The World Bank (IBRD/IDA) 59.0% 46.2% The International Finance Corporation (IFC) 15.5% 23.1% The Multilateral Investment Guarantee Agency (MIGA) 2.5% 7.7% Other 23.0% 23.1% *Significantly different between geographic locations Do you projects involve both the World Bank and IFC? Percentage of Respondents Ulaanbaatar Aimags and provinces Yes 20.6% 15.8% No 79.4% 84.2% If yes, what was your view on the two institutions working together in Mongolia? (Select only ONE response) Percentage of Respondents Ulaanbaatar Aimags and provinces Working well together 45.9% 33.3% Collaborating but needs improvement 49.2% 66.7% In conflict 1.6% 0.0% Don’t know 3.3% 0.0% Which of the following describes most of your exposure to the World Bank Group in Mongolia? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Ulaanbaatar Aimags and provinces Observer (i.e., follow in media, discuss in informal conversations, etc.) 36.0% 47.6% Use World Bank Group reports/data 36.4% 28.6% Engage in World Bank Group related/sponsored events/activities 26.8% 33.3% Collaborate as part of my professional duties 20.2% 9.5% Use World Bank Group website for information, data, research, etc. 22.1% 19.0% 118 The World Bank Group Mongolia Country Opinion Survey 2014 Appendix D: Responses to All Questions by Levels of Collaboration A. General Issues facing Mongolia In general, would you say that Mongolia is headed in...? Percentage of Respondents Collaborator Non-collaborator The right direction 41.5% 40.1% The wrong direction 31.9% 34.4% Not sure 26.6% 25.5% Listed below are a number of development priorities in Mongolia. Please identify which of the following you consider the most important development priorities in Mongolia? Percentage of Respondents (Responses combined) Collaborator Non-collaborator Social protection 5.1% 6.2% Transport 9.2% 9.3% Public sector governance/ reform 43.9% 32.9% Global/regional integration 1.0% 2.2% Mineral Resource Management* 35.7% 24.4% Domestic private sector development 19.4% 14.2% Foreign direct investment 12.2% 10.2% Water and sanitation 6.1% 4.0% Anti corruption 11.2% 20.0% Job creation/employment 17.3% 20.4% Rural development 6.1% 7.6% Financial markets 5.1% 5.8% Urban development 3.1% 3.6% Environmental sustainability 12.2% 13.8% Equality of opportunity 1.0% 1.3% Health 9.2% 11.6% Education 27.6% 34.7% Poverty reduction 11.2% 12.4% Energy 9.2% 8.0% Food security 10.2% 10.2% Climate change 0.0% 1.8% Agricultural development 12.2% 8.0% Trade and exports 4.1% 4.0% Crime and violence 0.0% 1.8% Economic growth 10.2% 10.2% Law and justice 10.2% 14.7% Regulatory framework 1.0% 0.4% Communicable/non-communicable diseases 0.0% 0.0% Gender equity 2.0% 2.2% Disaster management 0.0% 0.4% Information and communications technology 3.1% 2.2% *Significantly different between respondents who do and do not collaborate with the WBG 119 The World Bank Group Mongolia Country Opinion Survey 2014 A. General Issues facing Mongolia (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Mongolia? (Choose no more than THREE) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Water and sanitation 2.9% 3.6% Equality of opportunity 4.9% 4.0% Mineral Resource Management 18.6% 15.6% Climate change 0.0% 1.3% Global/regional integration 0.0% 0.0% Gender equity 1.0% 2.7% Rural development 31.4% 28.9% Urban development 0.0% 1.8% Regulatory framework 0.0% 0.4% Social protection 10.8% 9.3% Law and justice 11.8% 9.3% Transport* 5.9% 1.8% Crime and violence 0.0% 2.2% Communicable/non-communicable diseases 1.0% 0.4% Information and communications technology 1.0% 1.3% Anti corruption 9.9% 16.4% Domestic private sector development 33.3% 33.3% Foreign direct investment 13.7% 8.4% Education 30.4% 33.3% Energy 2.0% 3.6% Public sector governance/ reform 21.6% 15.6% Economic growth 18.6% 19.1% Environmental sustainability 3.9% 4.9% Disaster management 0.0% 0.4% Health 6.9% 8.4% Agricultural development 19.6% 12.9% Job creation/employment 42.2% 43.1% Financial markets 2.9% 3.6% Trade and exports 2.0% 5.8% Food security 1.0% 4.4% *Significantly different between respondents who do and do not collaborate with the WBG 120 The World Bank Group Mongolia Country Opinion Survey 2014 A. General Issues facing Mongolia (continued) Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Mongolia? (Choose no more than THREE) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Energy 15.5% 14.9% Gender equity 0.0% 1.8% Equality of opportunity 2.9% 1.8% Social protection 1.0% 0.4% Global/regional integration 3.9% 3.1% Climate change 0.0% 1.3% Anti corruption 13.6% 14.0% Disaster management 1.0% 0.0% Rural development 7.8% 12.7% Foreign direct investment 36.9% 31.1% Urban development 1.0% 1.8% Water and sanitation 1.0% 0.9% Education* 7.8% 18.0% Information and communications technology 1.0% 1.3% Regulatory framework 0.0% 0.0% Mineral Resource Management 49.0% 45.2% Trade and exports 21.6% 18.0% Public sector governance/ reform 24.3% 18.0% Domestic private sector development 32.0% 35.5% Job creation/employment 19.4% 25.0% Agricultural development* 24.3% 13.6% Food security 1.0% 2.2% Transport 4.9% 7.0% Communicable/non-communicable diseases 1.9% 0.4% Environmental sustainability 4.9% 5.7% Health 1.0% 2.2% Law and justice 2.9% 7.0% Crime and violence 0.0% 0.9% Financial markets 15.5% 14.0% *Significantly different between respondents who do and do not collaborate with the WBG The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “Shared Prosperity� in Mongolia, which of the following TWO best illustrate how this would be achieved in Mongolia? (Choose no more than TWO) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Better employment opportunities for young people 24.2% 26.1% Better employment opportunities for women 1.1% 5.0% Greater access to micro-finance for the poor 12.6% 17.0% Greater voice and participation for citizens to help ensure greater accountability 12.6% 15.6% Greater access to health and nutrition for citizens 1.1% 4.6% Better entrepreneurial opportunities 30.5% 28.0% A growing middle class 26.3% 22.0% Better opportunity for the poor who live in rural areas 7.4% 5.5% Better opportunity for the poor who live in urban areas 6.3% 2.3% Consistent economic growth 28.4% 30.3% More reliable social safety net 3.2% 7.3% Greater equity of fiscal policy 12.6% 6.9% Education and training that better ensure job opportunity 25.3% 21.1% Better quality public services 6.3% 6.9% Other 2.1% 0.5% 121 The World Bank Group Mongolia Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD How familiar are you with the work of the World Bank Group 101 6.65 2.09 233 5.06 2.22 in Mongolia?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between respondents who do and do not collaborate with the WBG Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Overall, pleas e rate your impres s ion of the World Bank 97 7.03 2.05 189 5.55 2.24 Group’s effectivenes s in Mongolia.* (1-Not effective at all, 10-Very effective) *Significantly different between respondents who do and do not collaborate with the WBG Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD To what extent do you believe the World Bank Group’s s taff is well prepared to help Mongolia s olve its m os t com plicated 95 7.58 2.11 161 6.88 2.52 developm ent challenges ?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between respondents who do and do not collaborate with the WBG When thinking about how the World Bank Group can have the most impact on development results in Mongolia, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Mongolia? (Choose no more than THREE) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Social protection 5.9% 4.8% Public sector governance/ reform 25.5% 22.2% Transport 9.8% 7.8% Poverty reduction 16.7% 21.7% Global/regional integration 3.9% 2.6% Gender equity 2.0% 1.7% Crime and violence 0.0% 0.9% Domestic private sector development 35.3% 25.7% Rural development 10.8% 15.7% Foreign direct investment 15.7% 8.7% Water and sanitation 4.9% 3.5% Mineral Resource Management 15.7% 13.5% Job creation/employment 19.6% 25.2% Financial markets 12.7% 8.7% Urban development 2.0% 2.2% Environmental sustainability 11.8% 14.3% Equality of opportunity 2.9% 3.0% Health 12.7% 14.8% Education* 22.5% 36.1% Food security 4.9% 3.9% Climate change 2.0% 0.9% Agricultural development 14.7% 12.2% Trade and exports 4.9% 5.2% Economic growth 15.7% 12.6% Law and justice 5.9% 7.0% Regulatory framework 1.0% 0.4% Communicable/non-communicable diseases 0.0% 0.0% Energy 3.9% 6.1% Anti corruption 7.8% 8.7% Information and communications technology 2.0% 2.2% Disaster management* 2.0% 0.0% *Significantly different between respondents who do and do not collaborate with the WBG 122 The World Bank Group Mongolia Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Below are a number of development challenges that Mongolia faces. To what extent do you think each should be a priority for the country in the near future? (1-Not a priority, 10-Top priority) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Improving governance 96 8.28 2.43 214 8.59 2.03 Climate change adaption 78 5.49 2.42 179 5.47 2.58 Mining for sustainable development 94 7.81 2.26 201 7.61 2.38 Equity (reaching poor and vulnerable people) 87 7.34 1.96 202 7.70 2.02 Economic diversification 86 7.94 2.09 194 7.69 2.14 Urban and rural development 84 7.87 2.06 204 7.83 2.02 Improving basic infrastructure 93 8.47 2.21 206 8.36 1.79 When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Mongolia? Greatest Value Percentage of Respondents Collaborator Non-collaborator Convening/Facilitating 1.1% 1.0% Data 4.2% 2.9% Policy advice, studies, analyses 35.8% 34.9% Financial resources 12.6% 12.9% Capacity development 18.9% 18.2% Technical assistance 12.6% 10.0% Mobilizing third party financial resources 5.3% 5.7% Donor coordination 8.4% 12.9% Linkage to non-Bank expertise 0.0% 1.0% Other 1.1% 0.5% nd 2 Greatest Value Percentage of Respondents Collaborator Non-collaborator Convening/Facilitating 1.1% 3.4% Data 2.1% 3.9% Policy advice, studies, analyses 15.8% 21.5% Financial resources* 15.8% 7.3% Capacity development 21.1% 22.9% Technical assistance 16.8% 15.6% Mobilizing third party financial resources 12.6% 9.8% Donor coordination 9.5% 13.7% Linkage to non-Bank expertise 2.1% 1.5% Other 3.2% 0.5% *Significantly different between respondents who do and do not collaborate with the WBG How effectively do the World Bank Group’s activities below support Mongolia’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Convening/Facilitating 75 6.01 2.15 139 5.56 2.27 Data 88 6.86 2.12 162 7.05 1.98 Policy advice, studies, analyses 93 7.95 2.02 173 7.70 2.17 Financial resources 79 7.54 2.03 148 7.18 2.20 Technical assistance* 91 7.88 1.88 160 7.26 2.16 Mobilizing third party financial resources 68 6.93 2.00 134 6.69 2.32 Donor coordination 78 6.77 2.17 150 6.86 2.23 Linkage to non-Bank expertise 67 5.97 2.24 118 5.83 2.43 *Significantly different between respondents who do and do not collaborate with the WBG 123 The World Bank Group Mongolia Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) The World Bank Group can provide capacity building support in a number of ways in Mongolia. To what degree would Mongolia benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Groups outs ide of governm ent to help them m ore effectively 93 7.17 2.41 191 7.86 2.21 engage and participate in developm ent efforts * The public s ector, related to im plem entation of s pecific 89 7.56 2.23 183 7.04 2.22 developm ent projects on the ground The public s ector, related to changing ins titutions 80 6.75 2.46 178 6.80 2.40 (organizations or s ociopolitical conditions ) The private s ector, related to ins titutional and policy change 88 7.95 1.96 192 8.06 2.00 *Significantly different between respondents who do and do not collaborate with the WBG How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Mongolia? (1-Not effective at all, 10-Very effective) Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Project im plem entation (or other organizational 87 7.26 2.15 129 7.20 2.16 s trengthening) Citizen engagem ent (incorporating citizens ' voices into 69 6.33 2.49 135 6.53 2.67 developm ent) Policy des ign (for clarity and better incentives to achieve 78 7.35 2.18 119 7.17 2.11 developm ent goals ) When thinking about how to improve capacity building in Mongolia to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Project im plem entation (or other organizational 86 7.81 2.21 141 7.77 2.16 s trengthening) Citizen engagem ent (incorporating citizens ' voices into 77 7.05 2.51 147 7.82 2.28 developm ent)* Policy des ign (for clarity and better incentives to achieve 80 7.84 2.13 136 7.93 2.13 developm ent goals ) *Significantly different between respondents who do and do not collaborate with the WBG Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Mongolia? (Choose no more than TWO) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Staff too inaccessible 3.0% 3.2% Not exploring alternative policy options 11.1% 7.2% Not adequately sensitive to political/social realities in Mongolia 19.2% 14.0% Not enough public disclosure of its work 34.3% 33.3% Arrogant in its approach 2.0% 3.6% Not aligned with country priorities 7.1% 6.3% The credibility of its knowledge/data* 2.0% 0.0% World Bank Group’s processes too complex 20.2% 15.8% Not willing to honestly criticize policies and reform efforts in the country 15.2% 9.9% Too influenced by developed countries 13.1% 21.2% Imposing technocratic solutions without regard to political realities 2.0% 5.4% World Bank Group’s processes too slow* 13.1% 5.9% Too bureaucratic in its operational policies and procedures 1.0% 2.7% Not aligned with other donors’ work* 9.1% 2.7% Not collaborating enough with non-state actors 2.0% 1.4% Not client focused 7.1% 13.1% Other 4.0% 1.4% Don’t know 15.2% 24.3% *Significantly different between respondents who do and do not collaborate with the WBG 124 The World Bank Group Mongolia Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Mongolia? (Choose no more than TWO) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Capacity development 45.6% 40.9% Policy based lending / budget support to the Government 17.5% 21.6% Knowledge products/services (analytical work, studies, surveys, etc.) 23.3% 25.4% Investment lending (financing specific projects) 48.5% 46.1% Technical assistance (advice, best practice, international experience, etc.) 33.0% 31.9% Trust Fund management 11.7% 5.6% Other 2.9% 4.3% Don’t know 4.9% 6.9% In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Academia/think tanks/research institutes* 49.0% 36.4% Donor community 7.8% 5.6% Media 10.8% 11.3% NGOs* 17.6% 35.5% Local Government 17.6% 19.0% Private sector* 43.1% 26.8% Parliament 18.6% 10.8% Community Based Organizations (CBOs)* 14.7% 30.3% Beneficiaries 11.8% 7.4% Foundations 2.9% 1.7% Faith based organizations 0.0% 0.0% Other 2.0% 1.7% Don’t know 1.0% 3.9% *Significantly different between respondents who do and do not collaborate with the WBG Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD In your opinion, to what extent would increasing the voice and influence of civil society in Mongolia help to improve 94 7.69 2.41 207 8.21 2.24 development efforts? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group’s work in Mongolia? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role 90 6.98 2.26 177 5.99 2.49 in development in Mongolia* The World Bank Group’s work is aligned with what I 85 6.69 2.42 159 5.60 2.43 consider the development priorities for Mongolia* The World Bank Group supports programs and strategies 95 7.42 2.23 165 6.64 2.27 that are realistic for Mongolia* The World Bank Group treats clients and stakeholders in 88 7.73 2.13 145 6.92 2.38 Mongolia with respect* *Significantly different between respondents who do and do not collaborate with the WBG 125 The World Bank Group Mongolia Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Mongolia in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Responsiveness* 78 6.28 2.21 107 5.56 2.22 Flexibility (in terms of the institution’s products and services) 77 6.34 2.16 104 5.73 2.22 Flexibility (in terms of changing country circumstances)* 72 6.11 2.18 106 5.31 2.18 Being inclusive* 68 6.74 1.93 112 5.88 2.20 Openness (sharing data and other information)* 80 7.08 2.35 138 6.30 2.42 Staff accessibility 74 6.15 2.16 105 5.84 2.40 Straightforwardness and honesty 74 7.20 2.18 114 6.74 2.39 Ease of access to the people at the World Bank Group who 73 6.81 2.18 88 5.43 2.54 are making decisions important to my work* Collaboration with civil society* 69 6.10 2.47 135 5.36 2.37 Collaboration with the Government 82 7.49 1.82 138 7.22 2.01 Collaboration with other donors and development partners 75 6.99 2.17 110 6.83 2.09 Collaboration with the private sector 65 5.38 2.23 114 5.43 2.48 The speed in which it gets things accomplished on the 78 6.17 2.50 110 6.03 2.42 ground Being a long-term partner* 82 8.09 1.83 116 7.03 2.44 *Significantly different between respondents who do and do not collaborate with the WBG To be more effective development partner in Mongolia, do you believe that the World Bank Group should have?* (Select only ONE response) Percentage of Respondents Collaborator Non-collaborator More local presence 76.3% 73.0% The current level of local presence is adequate 17.2% 7.1% Less local presence 2.2% .5% Don't know 4.3% 19.4% *Significantly different between respondents who do and do not collaborate with the WBG When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents (Responses combined) Collaborator Non-collaborator The World Bank Group does not do adequate follow through/follow-up 13.7% 10.5% There is not an adequate level of citizen/civil society participation* 22.1% 42.9% The World Bank Group is not sensitive enough to political/social realities on the ground 23.2% 17.4% Lack of/inadequate levels of capacity in Government 29.5% 23.7% Poor donor coordination 7.4% 7.8% The World Bank Group works too slowly 14.7% 7.8% The Government works inefficiently 24.2% 23.7% Political pressures and obstacles 23.2% 16.4% Reforms are not well thought out in light of country challenges 25.3% 21.0% Other 5.3% 8.7% *Significantly different between respondents who do and do not collaborate with the WBG 126 The World Bank Group Mongolia Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Mongolia? (1-Not important at all, 10-Very important) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Anti corruption* 84 5.88 3.03 175 6.73 2.64 Information and communications technology 80 6.60 2.37 170 6.67 2.14 Transport 78 6.90 2.59 168 6.99 2.20 Crime and violence* 77 4.95 2.63 166 5.85 2.55 Law and justice 86 6.57 2.74 172 6.70 2.57 Urban development 81 7.01 2.36 173 7.14 2.22 Environmental sustainability 82 7.59 2.40 187 7.56 2.15 Regulatory framework 65 6.34 2.33 126 6.13 2.28 Communicable/non-communicable diseases 68 6.38 2.88 152 6.25 2.47 Poverty reduction 94 7.90 2.24 193 7.75 2.17 Gender equity 79 6.29 2.67 169 6.27 2.55 Domestic private sector development 84 7.58 2.56 181 7.71 2.21 Foreign direct investment 85 7.92 2.40 178 7.79 2.14 Water and sanitation 78 6.91 2.49 177 7.23 2.24 Trade and exports 75 6.93 2.55 178 7.11 2.13 Economic growth 83 7.66 2.30 183 7.87 2.07 Energy 82 7.73 2.34 168 7.61 2.13 Disaster management 69 5.91 2.68 157 6.14 2.44 Public sector governance/ reform 79 7.62 2.30 171 7.06 2.57 Job creation/employment 88 7.65 2.28 185 7.38 2.43 Financial markets 82 7.80 2.13 174 7.56 2.18 Equality of opportunity 73 6.75 2.41 156 6.69 2.28 Health 78 7.46 2.44 176 7.20 2.33 Rural development 81 7.69 2.32 184 7.57 2.22 Global/regional integration 74 7.28 2.71 163 7.00 2.33 Food security 74 6.84 2.69 174 6.89 2.57 Education 87 7.82 2.24 192 7.78 2.31 Social protection 79 6.59 2.80 174 6.63 2.51 Climate change 75 6.33 2.67 166 6.61 2.42 Agricultural development 76 7.46 2.49 180 7.31 2.29 Mineral Resource Management 80 8.11 2.15 179 7.54 2.23 *Significantly different between respondents who do and do not collaborate with the WBG 127 The World Bank Group Mongolia Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Mongolia? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Anti corruption 44 4.89 2.84 74 4.91 2.65 Information and communications technology 49 5.98 2.57 58 5.52 2.18 Transport 43 6.30 2.43 71 5.72 2.28 Crime and violence 39 4.51 2.34 66 5.06 2.51 Law and justice 45 5.82 2.77 83 5.64 2.46 Urban development 53 6.40 2.21 83 6.11 2.24 Environmental sustainability 61 6.72 2.37 104 6.33 2.33 Regulatory framework 39 5.72 2.45 57 5.53 2.35 Communicable/non-communicable diseases 35 6.09 2.68 70 5.76 2.48 Poverty reduction 70 7.06 2.00 120 6.42 2.56 Gender equity 51 6.10 2.30 90 5.83 2.47 Domestic private sector development 59 6.34 2.48 82 5.76 2.49 Foreign direct investment 60 6.72 2.62 88 6.24 2.30 Water and sanitation 49 6.33 2.47 75 5.49 2.30 Trade and exports 44 6.41 2.45 69 5.70 2.41 Economic growth* 65 7.00 2.11 91 6.13 2.21 Energy 53 6.40 2.35 74 6.19 2.43 Disaster management 36 5.53 2.47 64 5.47 2.56 Public sector governance/ reform 61 6.41 2.45 96 5.79 2.39 Job creation/employment* 59 6.42 2.39 94 5.59 2.52 Financial markets 55 6.31 2.58 90 6.11 2.57 Equality of opportunity 40 5.83 2.26 69 5.48 2.30 Health 52 6.58 2.34 86 6.15 2.36 Rural development* 59 6.78 2.10 100 5.93 2.47 Global/regional integration 48 6.27 2.22 63 6.19 2.47 Food security* 42 6.31 2.24 75 4.97 2.48 Education 60 6.70 2.25 101 6.41 2.35 Social protection 50 6.20 2.28 78 5.76 2.53 Climate change 45 5.33 2.47 78 5.27 2.61 Agricultural development 49 6.14 2.44 90 6.04 2.43 Mineral Resource Management 59 6.41 2.44 86 5.79 2.60 *Significantly different between respondents who do and do not collaborate with the WBG Where are the World Bank Group’s decisions made primarily that support the program in Mongolia? * (Select only ONE response) Percentage of Respondents Collaborator Non-collaborator At the Headquarters (in Washington D.C.) 61.0% 34.5% In the country 15.0% 7.4% Don’t know 24.0% 58.1% *Significantly different between respondents who do and do not collaborate with the WBG Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 91 6.51 1.85 169 5.65 2.01 achieve development results in Mongolia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between respondents who do and do not collaborate with the WBG 128 The World Bank Group Mongolia Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Mongolia? (1-Strongly disagree, 10-Strongly agree) Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD The World Bank Group’s financial ins truments meet the 86 6.81 2.11 145 6.06 2.28 needs of Mongolia* The World Bank Group meets Mongolia’s needs for 88 7.33 1.95 152 6.47 2.29 knowledge s ervices * *Significantly different between respondents who do and do not collaborate with the WBG Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD To what extent do you believe that Mongolia received value for m oney from the World Bank Group’s fee-bas ed 66 6.42 1.95 95 5.54 1.87 products /s ervices ?* To what extent do you believe the World Bank Group 77 6.16 2.12 106 5.74 2.21 m eas ures and corrects its work in real tim e in Mongolia? (1-To no degree at all, 10-To a very significant degree) *Significantly different between respondents who do and do not collaborate with the WBG D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? * Percentage of Respondents Collaborator Non-collaborator Weekly 5.8% .4% Monthly 23.3% 6.2% A few times a year 47.6% 25.7% Rarely 22.3% 51.8% Never 1.0% 15.9% *Significantly different between respondents who do and do not collaborate with the WBG In Mongolia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Are tim ely 69 6.70 1.91 94 6.19 2.22 Include appropriate level of s takeholder involvem ent during 73 6.38 2.16 95 5.85 2.07 preparation Are relevant to Mongolia’s developm ent priorities * 78 7.26 1.84 118 6.20 2.21 Lead to practical s olutions 85 6.82 2.00 107 6.26 2.28 Are acces s ible (well written and eas y to unders tand)* 78 6.83 2.26 119 6.17 2.27 Are s ource of relevant inform ation on global good practices 85 7.34 2.19 115 6.85 1.97 Enhance your knowledge and/or s kills 77 7.04 2.15 98 6.43 2.05 Are adequately dis s em inated 65 6.60 2.21 84 6.02 2.22 Are trans lated enough into local language 78 6.03 2.53 106 6.25 2.35 Are adaptable to Mongolia’s s pecific developm ent 80 6.46 2.15 110 6.18 2.02 challenges and country circum s tances *Significantly different between respondents who do and do not collaborate with the WBG Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 97 7.77 1.86 177 7.41 2.21 development results in your country? Overall, how would you rate the technical quality of the World 89 7.47 1.80 130 7.04 1.96 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 129 The World Bank Group Mongolia Country Opinion Survey 2014 E. Working with the World Bank Group To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving Mongolia’s development challenges? (1-To no degree at all, 10-To a very significant degree) Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Conceptualization (understanding and framing the problem) 83 6.81 1.90 133 6.67 2.01 Des ign (apprais ing and planning the s olutions ) 82 7.11 1.87 139 6.67 2.02 Implementation (Executing, carrying out, monitoring and 84 6.75 2.05 139 6.24 2.04 making appropriate adjus tments ) Evaluation (as s es s ing the impact and res ults ) 84 7.01 2.00 147 6.66 2.24 To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Currently, do you profes s ionally collaborate/work with the World Bank Group (IBRD, IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD The World Bank Group dis burs es funds prom ptly* 62 6.66 2.10 95 5.61 2.26 The World Bank Group effectively m onitors and evaluates 89 7.58 1.95 137 7.11 2.14 the projects and program s it s upports The World Bank Group’s approvals and reviews are done in 83 7.20 2.35 112 6.83 2.30 a tim ely fas hion The World Bank Group’s “Safeguard Policy� requirem ents 62 7.06 1.97 79 6.71 2.06 are reas onable The World Bank Group’s conditions on its lending are 72 7.28 1.98 97 6.30 2.23 reas onable* The World Bank Group takes decis ions quickly in Mongolia 77 5.61 2.58 98 5.31 2.17 Working with the World Bank Group increas es Mongolia’s 89 7.87 1.96 130 7.25 2.00 ins titutional capacity* The World Bank Group ens ures cons is tency and continuity 55 6.56 2.52 79 6.27 2.12 through s taff changes Where country s ys tem s (e.g., procurem ent, financial m anagem ent, etc.) are adequate, the World Bank Group 70 7.03 2.10 87 6.16 2.01 m akes appropriate us e of them * The World Bank Group provides effective im plem entation 77 7.14 2.08 110 6.67 2.13 s upport *Significantly different between respondents who do and do not collaborate with the WBG Which of the following best describes the way the World Bank Group operates in Mongolia?* (Select only ONE response) Percentage of Respondents Collaborator Non-collaborator The World Bank Group takes too much risk in Mongolia 2.9% 2.2% The World Bank Group does not take enough risk in Mongolia 11.8% 12.9% The World Bank Group’s approach to risk is appropriate 35.3% 13.4% Don't know 40.2% 56.7% Prefer not to answer 9.8% 14.7% *Significantly different between respondents who do and do not collaborate with the WBG 130 The World Bank Group Mongolia Country Opinion Survey 2014 F. Recent Trends and the Future Role of the World Bank Group in Mongolia Which of the following SHOULD the WBG do to make itself of greater value in Mongolia? (Choose no more than TWO) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Provide more adequate data/knowledge/statistics/figures on Mongolia’s economy 21.8% 23.5% Collaborate more effectively with Government clients* 23.8% 13.3% Offer more innovative financial products 18.8% 14.6% Improve the competitiveness of its financing compared to markets 6.9% 9.7% Reach out more to groups outside of Government 26.7% 31.9% Improve the quality of its experts as related to Mongolia’s specific challenges 34.7% 32.7% Offer more innovative knowledge services 9.9% 18.1% Ensure greater selectivity in its work 4.0% 3.5% Increase the level of capacity development in the country 23.8% 19.0% Reduce the complexity of obtaining World Bank Group financing 18.8% 13.3% Increase availability of Fee-Based services 4.0% 9.3% Work faster 1.0% 3.5% Other 3.0% 1.8% *Significantly different between respondents who do and do not collaborate with the WBG What actions would most improve the impact of WBG-supported programs and activities? (Choose no more than TWO) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Improving quality of analytical work 19.8% 24.3% Providing world class experts 19.8% 17.6% Increasing dissemination and discussion on findings of analytical work 31.7% 28.4% Ensuring project beneficiaries have information on project objectives and activities 16.8% 16.2% Improving timeliness of analytical work and technical assistance 26.7% 23.0% Improving the quality of its experts as related to Mongolia’s specific challenges 40.6% 36.9% Offering more innovative financial products 17.8% 19.4% Offering more innovative knowledge products 20.8% 26.1% Other 1.0% 2.7% When considering the combination of services that the WBG offers in Mongolia, and taking into account its limited level of resources, which ONE of the following do you believe the WBG should offer more of in Mongolia? (Select only ONE response) Percentage of Respondents Collaborator Non-collaborator Financial services 26.1% 25.5% Knowledge products 35.9% 34.1% Convening services 1.1% .5% None of the above 2.2% 1.4% The combination is appropriate for Mongolia 27.2% 28.6% Don't know 7.6% 10.0% G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Mongolia? (Choose no more than TWO) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Local newspapers 41.7% 37.6% International newspapers 10.7% 5.8% Local radio 0.0% 0.9% International radio 1.0% 0.4% Local television 42.7% 44.2% International television 1.0% 2.7% Periodicals 17.5% 14.2% Internet 62.1% 64.2% Social media* 9.7% 19.9% Blogs 0.0% 0.4% Mobile phones 0.0% 0.4% Instant messaging 1.0% 0.0% Other 5.8% 2.2% *Significantly different between respondents who do and do not collaborate with the WBG 131 The World Bank Group Mongolia Country Opinion Survey 2014 G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents (Responses combined) Collaborator Non-collaborator Blogs 3.9% 3.6% Direct contact with World Bank Group 31.1% 25.8% e-Newsletters 14.6% 20.9% Instant messaging 2.9% 2.7% World Bank Group’s seminars/workshops/conferences* 28.2% 17.8% World Bank Group’s publications and other written materials 30.1% 22.7% Mobile phones 2.9% 3.6% Social media* 17.5% 33.3% World Bank Group’s website 44.7% 41.3% Other 3.9% 4.9% *Significantly different between respondents who do and do not collaborate with the WBG Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions?* Percentage of Respondents Collaborator Non-collaborator Yes 50.6% 16.7% No 49.4% 83.3% *Significantly different between respondents who do and do not collaborate with the WBG Have you requested information from the World Bank Group on its activities in the past year?* Percentage of Respondents Collaborator Non-collaborator Yes 20.7% 6.2% No 79.3% 93.8% *Significantly different between respondents who do and do not collaborate with the WBG Were you able to obtain this information?* Percentage of Respondents Collaborator Non-collaborator Yes 81.3% 41.7% No 18.8% 58.3% *Significantly different between respondents who do and do not collaborate with the WBG Do you have access to the Internet? Percentage of Respondents Collaborator Non-collaborator Yes 96.5% 93.0% No 3.5% 7.0% Do you use/have used the World Bank Group website?* Percentage of Respondents Collaborator Non-collaborator Yes 80.7% 37.6% No 19.3% 62.4% *Significantly different between respondents who do and do not collaborate with the WBG Which do you primarily use?* (Select only ONE response) Percentage of Respondents Collaborator Non-collaborator The World Bank Group’s country website (http://www.worldbank.org/en/country/mongolia) 49.5% 65.6% The World Bank Group’s main website (www.worldbank.org) 50.5% 34.4% *Significantly different between respondents who do and do not collaborate with the WBG Which Internet connection do you use primarily when visiting a World Bank Group website? Percentage of Respondents Collaborator Non-collaborator High speed 84.5% 84.3% Dial-up 15.5% 15.7% 132 The World Bank Group Mongolia Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IDA, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD I use/consult World Bank Group’s data more often than I did 84 6.51 2.63 150 4.00 2.37 a few years ago* I find the World Bank Group’s websites easy to navigate* 82 6.66 2.49 126 5.88 2.62 I find the information on the World Bank Group’s websites 79 6.76 2.39 127 5.84 2.62 useful* The World Bank Group’s social media channels are 63 5.78 2.82 111 5.82 2.75 valuable sources of information about the institution When I need information from the World Bank Group I know 88 7.48 2.57 135 6.03 2.95 how to find it* The World Bank Group is responsive to my information 75 6.85 2.53 88 4.72 2.46 requests and inquiries* *Significantly different between respondents who do and do not collaborate with the WBG H. Background Information Which of the following agencies of the World Bank Group do you primarily engage with in Mongolia?* (Select only ONE response) Percentage of Respondents Collaborator Non-collaborator The World Bank (IBRD/IDA) 82.1% 38.5% The International Finance Corporation (IFC) 11.6% 18.8% The Multilateral Investment Guarantee Agency (MIGA) 1.1% 5.1% Other 5.3% 37.6% *Significantly different between respondents who do and do not collaborate with the WBG Do you projects involve both the World Bank and IFC?* Percentage of Respondents Collaborator Non-collaborator Yes 53.1% 4.6% No 46.9% 95.4% *Significantly different between respondents who do and do not collaborate with the WBG If yes, what was your view on the two institutions working together in Mongolia?* (Select only ONE response) Percentage of Respondents Collaborator Non-collaborator Working well together 50.0% 22.2% Collaborating but needs improvement 48.2% 55.6% In conflict 0.0% 11.1% Don’t know 1.8% 11.1% *Significantly different between respondents who do and do not collaborate with the WBG Which of the following describes most of your exposure to the World Bank Group in Mongolia? (Choose no more than TWO) Percentage of Respondents (Responses Combined) Collaborator Non-collaborator Observer (i.e., follow in media, discuss in informal conversations, etc.)* 10.3% 50.8% Use World Bank Group reports/data 34.0% 35.2% Engage in World Bank Group related/sponsored events/activities* 44.3% 18.7% Collaborate as part of my professional duties* 40.2% 9.8% Use World Bank Group website for information, data, research, etc. 17.5% 24.4% *Significantly different between respondents who do and do not collaborate with the WBG 133 The World Bank Group Mongolia Country Opinion Survey 2014 Appendix E: Responses to All Questions by Year3 *All data presented in this appendix are weighted. As a result, means of the FY14 data and the total number of respondents each year will be slightly different from those in other appendices.. FY ’07 Number of comparable respondents = 255  FY ’11 Number of comparable respondents = 274  FY ’14 Number of comparable respondents = 295 By weighting, all three years have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY2014 FY2011 FY2007 Office of President/Prime Minister/Minister 10.0% 10.1% 10.1% Government Institutions 24.9% 25.0% 24.9% Local government 9.9% 10.0% 10.0% Bilateral/Multilateral Agency 5.6% 5.0% 5.0% Civil society 19.8% 19.9% 20.0% Private sector 14.9% 15.0% 15.0% Academia 9.9% 10.0% 10.0% Media 5.0% 5.1% 5.0% B. Overall Attitudes toward the World Bank Group year FY 2014 FY 2011 FY 2007 N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World 292 5.74 2.17 267 6.91 2.13 244 6.49 2.02 Bank Group in Mongolia?* ^ (1-Not familiar at all, 10-Extremely familiar) *Significantly different between FY14 and FY11 country surveys ^ Significantly different between FY14 and FY07 country surveys year FY 2014 FY 2011 FY 2007 N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s effectiveness in 254 6.01 2.17 240 7.06 2.16 212 6.73 1.75 Mongolia.*^ (1-Not effective at all, 10-Very effective) *Significantly different between FY14 and FY11 country surveys ^ Significantly different between FY14 and FY07 country surveys To what extent do you agree with the following statements about the World Bank Group’s work in Mongolia? (1-Strongly disagree, 10-Strongly agree) year FY 2014 FY 2011 FY 2007 N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 239 6.30 2.30 256 6.89 2.35 239 6.97 1.95 relevant role in development in Mongolia*^ The World Bank Group’s work is aligned with what I consider the development priorities for 219 6.19 2.44 240 6.34 2.06 236 6.96 2.07 Mongolia^ The World Bank Group supports programs and 231 6.82 2.09 248 6.87 2.16 231 6.87 2.05 strategies that are realistic for Mongolia The World Bank Group treats clients and 218 7.29 2.05 227 7.35 2.24 225 7.86 1.75 stakeholders in Mongolia with respect^ *Significantly different between FY14 and FY11 country surveys ^Significantly different between FY14 and FY07 country surveys 3 Only those questions that were asked in the FY ’07, FY’11 and FY ’14 country surveys, with similar response scales/options, are presented. 134 The World Bank Group Mongolia Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Mongolia in terms of each of the following? (1- To no degree at all, 10-To a very significant degree) year FY 2014 FY 2011 FY 2007 N Mean SD N Mean SD N Mean SD Flexibility (in terms of changing country 161 5.50 2.18 167 6.44 2.29 166 6.49 2.38 circumstances)*^ Staff accessibility*^ 159 6.25 2.25 203 6.79 2.32 208 7.02 2.13 Straightforwardness and honesty 162 6.73 2.14 202 6.92 2.31 200 7.01 1.96 Collaboration with the Government 195 7.46 1.89 173 7.24 2.14 149 7.73 1.89 Collaboration with other donors and 168 6.91 2.07 208 7.06 2.21 214 7.81 1.74 development partners^ *Significantly different between FY14 and FY11 country surveys ^Significantly different between FY14 and FY07 country surveys C. World Bank Group’s Effectiveness and Results How effective do you believe the World Bank Group is in terms of the work it does in the following areas of development in Mongolia? (1-Not effective at all, 10-Very effective) year FY 2014 FY 2011 FY 2007 N Mean SD N Mean SD N Mean SD Poverty reduction^ 181 6.78 2.17 239 6.55 2.60 209 6.31 2.19 Domestic private sector development* 139 6.19 2.31 217 6.93 2.59 198 6.26 2.40 Law and justice 126 5.40 2.28 212 5.94 2.72 174 5.02 2.53 Regulatory framework 106 5.64 1.97 216 5.95 2.70 174 6.09 2.12 Public sector governance/ reform 152 5.95 2.16 217 5.93 2.62 Gender equity^ 140 5.95 2.42 198 5.60 2.79 181 5.17 2.13 Health*^ 123 6.02 2.34 214 6.90 2.62 192 6.64 2.26 Education 157 6.68 2.10 218 6.96 2.62 197 6.97 2.38 Anti corruption* 123 4.95 2.55 214 6.11 2.93 189 5.27 2.51 Social protection 129 6.07 2.35 197 6.46 2.70 188 5.92 2.31 Climate change* 107 5.03 2.45 201 6.21 2.76 Mineral Resource Management 145 6.02 2.44 213 6.70 2.54 187 6.22 2.53 *Significantly different between FY14 and FY11 country surveys ^Significantly different between FY14 and FY07 country surveys D. The World Bank Group’s Knowledge Work and Activities In Mongolia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) year FY 2014 FY 2011 FY 2007 N Mean SD N Mean SD N Mean SD Are source of relevant information on global 181 7.25 2.00 234 7.67 2.03 227 7.32 1.81 good practices* Are adaptable to Mongolia’s specific development challenges and country 177 6.30 1.96 221 6.54 2.25 211 6.84 2.02 circumstances^ *Significantly different between FY14 and FY11 country surveys ^Significantly different between FY14 and FY07 country surveys 135 The World Bank Group Mongolia Country Opinion Survey 2014 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) year FY 2014 FY 2011 FY 2007 N Mean SD N Mean SD N Mean SD The World Bank Group’s conditions on its 158 6.85 2.10 194 6.36 2.36 200 6.94 1.93 lending are reas onable* The World Bank Group dis burs es funds 157 6.02 2.20 148 6.32 2.56 149 7.49 2.15 prom ptly^ The World Bank Group effectively m onitors and evaluates the projects and program s it 207 7.04 2.11 166 7.38 2.06 159 7.46 2.01 s upports Working with the World Bank Group increas es 209 7.62 1.90 168 6.66 2.33 152 7.12 1.95 Mongolia’s ins titutional capacity*^ *Significantly different between FY14 and FY11 country surveys ^Significantly different between FY14 and FY07 country surveys G. Communication and Information Sharing (continued) Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Percentage of Respondents FY2014 FY2011 FY2007 Yes 33.8% 38.0% - No 66.2% 62.0% - Have you requested information from the World Bank Group on its activities in the past year?* Percentage of Respondents FY2014 FY2011 FY2007 Yes 14.8% 24.5% - No 85.2% 75.5% - *Significantly different between FY14 and FY11 country surveys Were you able to obtain information?* Percentage of Respondents FY2014 FY2011 FY2007 Yes 74.3% 94.7% - No 25.7% 5.3% - *Significantly different between FY14 and FY11 country surveys Do you have access to the Internet?* Percentage of Respondents FY2014 FY2011 FY2007 Yes 96.0% 99.2% No 4.0% .8% *Significantly different between FY14 and FY11 country surveys Do you use/have used the World Bank Group website?* Percentage of Respondents FY2014 FY2011 FY2007 Yes 53.3% 77.9% 58.6% No 46.7% 22.1% 41.4% *Significantly different between FY14 and FY11 country surveys Which do you primarily use?*^ Percentage of Respondents FY2014 FY2011 FY2007 The World Bank Group’s country website 52.2% 64.9% 75.8% The World Bank Group’s main website 47.8% 35.1% 24.2% *Significantly different between FY14 and FY11 country surveys ^Significantly different between FY14 and FY07 country surveys Please rate how much you agree with the following statements on a 1-10 scale, 1 meaning “strongly disagree�, 10 meaning you “strongly agree�. (1-Strongly disagree, 10-Strongly agree) year FY 2014 FY 2011 N Mean SD N Mean SD I find the World Bank Group’s webs ites eas y to 188 6.29 2.55 178 7.73 1.89 navigate* I find the inform ation on the World Bank 189 6.21 2.60 179 7.54 1.96 Group’s webs ites us eful* When I need inform ation from the World Bank 197 6.87 2.84 207 7.60 2.18 Group I know how to find it* The World Bank Group is res pons ive to m y 156 5.90 2.67 135 6.79 2.62 inform ation reques ts and inquiries * *Significantly different between FY14 and FY11 country surveys 136 The World Bank Group Mongolia Country Opinion Survey 2014 Appendix F: Responses to All Questions by Year (Respondents Who Are Familiar with the World Bank Group Only)4 *On a ten point scale, responses of 6 and above are recoded as “familiar,� whereas responses below 6 are recoded as “unfamiliar.� year FY 2014 FY 2007 FY 2011 How fam iliar are you with the work of the World Not familiar Count 152 83 73 Bank Group in Mongolia? % within 51.9% 34.0% 27.2% year Familiar Count 141 161 195 % within 48.1% 66.0% 72.8% year Total Count 293 244 268 Respondents in the FY’14 Country Survey are significantly less familiar with the WBG compared to respondents in the FY’07 and FY’11 Country Surveys. B. Overall Attitudes toward the World Bank Group year FY 2014 FY 2011 FY 2007 N Mean SD N Mean SD N Mean SD Overall, pleas e rate your im pres s ion of the 134 6.88 1.97 180 7.20 2.11 132 7.12 1.61 World Bank Group’s effectivenes s in Mongolia. (1-Not effective at all, 10-Very effective) To what extent do you agree with the following statements about the World Bank Group’s work in Mongolia? (1-Strongly disagree, 10-Strongly agree) year FY 2014 FY 2011 FY 2007 N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 123 6.94 1.93 189 7.05 2.28 153 7.16 1.92 relevant role in developm ent in Mongolia The World Bank Group’s work is aligned with what I cons ider the developm ent priorities for 119 7.23 2.11 177 6.44 1.93 153 7.12 1.93 Mongolia* The World Bank Group s upports program s and 120 7.35 1.90 179 6.88 2.14 151 7.19 1.93 s trategies that are realis tic for Mongolia The World Bank Group treats clients and 119 7.61 1.81 169 7.33 2.17 151 8.03 1.69 s takeholders in Mongolia with res pect *Significantly different between FY14 and FY11 country surveys To what extent is the World Bank Group an effective development partner in Mongolia in terms of each of the following? (1- To no degree at all, 10-To a very significant degree) year FY 2014 FY 2011 FY 2007 N Mean SD N Mean SD N Mean SD Flexibility (in term s of changing country 89 5.85 2.16 135 6.47 2.30 110 7.07 2.10 circum s tances )*^ Staff acces s ibility 86 6.78 2.24 158 6.87 2.30 138 7.32 1.92 Straightforwardnes s and hones ty 89 6.88 2.08 152 6.98 2.33 131 7.20 1.91 Collaboration with the Governm ent* 110 7.82 1.74 144 7.28 2.08 104 7.86 1.76 Collaboration with other donors and 92 7.30 2.02 156 7.13 2.06 140 8.07 1.65 developm ent partners ^ *Significantly different between FY14 and FY11 country surveys ^Significantly different between FY14 and FY07 country surveys 4 All numbers presented in this appendix are based on weighted data. Only those questions that were asked in the FY ’07, FY’11 and FY ’14 country surveys, with similar response scales/options, are presented. 137 The World Bank Group Mongolia Country Opinion Survey 2014 C. World Bank Group’s Effectiveness and Results How effective do you believe the World Bank Group is in terms of the work it does in the following areas of development in Mongolia? (1-Not effective at all, 10-Very effective) year FY 2014 FY 2011 FY 2007 N Mean SD N Mean SD N Mean SD Law and jus tice 68 5.64 2.17 155 5.83 2.68 111 5.17 2.42 Regulatory fram ework 68 6.02 1.88 157 5.90 2.56 117 6.35 2.13 Poverty reduction*^ 100 7.27 2.04 173 6.38 2.54 133 6.50 2.15 Gender equity^ 82 6.12 2.53 150 5.73 2.76 120 5.40 2.09 Dom es tic private s ector developm ent 81 6.68 2.32 160 6.77 2.55 128 6.79 2.21 Public s ector governance/ reform 89 6.49 2.03 162 5.90 2.61 Health 57 6.33 2.53 158 6.97 2.56 125 6.58 2.20 Anti corruption 70 5.35 2.65 157 5.98 2.87 120 5.54 2.39 Education 91 7.10 1.93 158 6.88 2.56 129 7.10 2.35 Social protection 74 6.51 2.37 142 6.38 2.74 122 5.90 2.21 Clim ate change* 52 5.44 2.59 149 6.26 2.60 Mineral Res ource Managem ent 79 6.66 2.27 159 6.68 2.50 120 6.51 2.43 *Significantly different between FY14 and FY11 country surveys ^Significantly different between FY14 and FY07 country surveys D. The World Bank Group’s Knowledge Work and Activities In Mongolia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) year FY 2014 FY 2011 FY 2007 N Mean SD N Mean SD N Mean SD Are s ource of relevant information on global 100 7.54 1.96 174 7.63 1.98 146 7.64 1.67 good practices Are adaptable to Mongolia’s s pecific developm ent challenges and country 104 6.44 2.13 171 6.45 2.26 139 6.90 1.91 circum s tances E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) year FY 2014 FY 2011 FY 2007 N Mean SD N Mean SD N Mean SD The World Bank Group dis burses funds 93 6.33 2.02 123 6.34 2.41 105 7.78 1.86 prom ptly^ The World Bank Group effectively m onitors and evaluates the projects and program s it 118 7.07 2.05 130 7.27 2.05 109 7.64 1.86 s upports ^ The World Bank Group’s conditions on its 90 7.26 2.00 144 6.62 2.23 131 7.17 1.84 lending are reas onable* Working with the World Bank Group increas es 120 7.82 1.75 133 6.65 2.26 103 7.35 1.95 Mongolia’s ins titutional capacity* *Significantly different between FY14 and FY11 country surveys ^Significantly different between FY14 and FY07 country surveys G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Percentage of Respondents FY2014 FY2011 FY2007 Yes 49.2% 43.3% - No 50.8% 56.7% - Have you requested information from the World Bank Group on its activities in the past year? Percentage of Respondents FY2014 FY2011 FY2007 Yes 21.8% 27.4% - No 78.2% 72.6% - 138 The World Bank Group Mongolia Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Were you able to obtain information? Percentage of Respondents FY2014 FY2011 FY2007 Yes 95.7% 95.7% - No 4.3% 4.3% - Do you have access to the Internet?* Percentage of Respondents FY2014 FY2011 FY2007 Yes 93.6% 99.5% No 6.4% .5% *Significantly different between FY14 and FY11 country surveys Do you use/have used the World Bank Group website?* Percentage of Respondents FY2014 FY2011 FY2007 Yes 75.9% 88.3% 69.4% No 24.1% 11.7% 30.6% *Significantly different between FY14 and FY11 country surveys Which do you primarily use?*^ Percentage of Respondents FY2014 FY2011 FY2007 The World Bank Group’s country website 44.3% 63.3% 73.9% The World Bank Group’s main website 55.7% 36.7% 26.1% *Significantly different between FY14 and FY11 country surveys ^Significantly different between FY14 and FY07 country surveys Please rate how much you agree with the following statements on a 1-10 scale, 1 meaning “strongly disagree�, 10 meaning you “strongly agree�. (1-Strongly disagree, 10-Strongly agree) year FY 2014 FY 2011 N Mean SD N Mean SD I find the World Bank Group’s websites easy to 107 6.78 2.38 147 7.81 1.82 navigate* I find the information on the World Bank 107 6.62 2.30 145 7.84 1.69 Group’s websites useful* When I need information from the World Bank 100 7.77 2.66 162 7.68 2.06 Group I know how to find it The World Bank Group is responsive to my 91 6.71 2.62 114 6.92 2.61 information requests and inquiries *Significantly different between FY14 and FY11 country surveys 139 The World Bank Group Mongolia Country Opinion Survey 2014 Appendix G: Indicator Questions as a Function of Exposure to the World Bank Group No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean Overall, please rate your impression of the World 5.55 7.03 6.47 5.54 6.27 5.98 5.91 6.76 6.02 6.69 6.11 6.36 Bank Group’s effectiveness in Mongolia. To what extent do you believe the World Bank Group’s staff is well prepared to help Mongolia 6.88 7.58 7.16 7.25 7.37 6.88 7.02 7.57 7.20 7.15 7.23 7.02 solve its most complicated development challenges? Overall the World Bank Group currently plays a 5.99 6.98 6.75 5.93 6.48 6.37 6.20 7.01 6.36 6.79 6.33 6.93 relevant role in development in Mongolia The World Bank Group’s work is aligned with what I 5.60 6.69 6.54 5.35 6.22 5.87 5.83 6.73 5.98 6.51 5.93 6.75 consider the development priorities for Mongolia Responsiveness 5.56 6.28 6.00 5.82 6.01 5.82 5.72 6.36 5.99 5.83 5.93 6.00 Flexibility (in terms of the institution’s products and 5.73 6.34 6.03 5.94 6.11 5.82 5.84 6.30 6.12 5.70 6.00 6.04 services) Flexibility (in terms of changing country 5.31 6.11 5.75 5.55 5.72 5.62 5.56 5.91 5.74 5.52 5.70 5.55 circumstances) Being inclusive 5.88 6.74 6.40 5.80 6.27 6.08 5.95 6.69 6.16 6.34 6.19 6.25 Openness (sharing data and other information) 6.30 7.08 6.89 6.19 6.57 6.77 6.42 7.12 6.58 6.84 6.61 6.82 Staff accessibility 5.84 6.15 6.15 5.80 6.03 6.07 5.80 6.56 6.07 5.98 5.99 6.41 Straightforwardness and honesty 6.74 7.20 7.10 6.55 7.09 6.64 6.61 7.58 6.94 6.89 6.90 7.07 Ease of access to the people at the World Bank Group who are making decisions important to my 5.43 6.81 6.59 5.20 6.11 6.26 5.80 6.81 6.03 6.47 6.11 6.47 work Collaboration with civil society 5.36 6.10 6.03 4.95 5.50 5.92 5.39 6.20 5.66 5.64 5.62 5.83 Collaboration with the Government 7.22 7.49 7.56 7.05 7.27 7.58 7.28 7.61 7.27 7.75 7.30 7.79 Collaboration with other donors and development 6.83 6.99 7.04 6.75 6.74 7.36 6.87 7.11 6.92 7.04 6.95 6.96 partners Collaboration with the private sector 5.43 5.38 5.38 5.42 5.29 5.60 5.31 5.60 5.40 5.38 5.40 5.37 The speed in which it gets things accomplished on 6.03 6.17 6.07 6.02 6.07 6.03 5.95 6.29 6.02 6.14 6.07 6.00 the ground Being a long-term partner 7.03 8.09 7.69 7.05 7.39 7.67 7.26 7.98 7.41 7.71 7.55 7.20 To what extent does the World Bank Group’s work 5.65 6.51 6.24 5.70 6.09 5.98 5.80 6.66 6.01 6.18 5.97 6.36 help to achieve development results in Mongolia? The World Bank Group’s financial instruments 6.06 6.81 6.57 6.14 6.52 6.27 6.23 6.85 6.41 6.47 6.32 6.84 meet the needs of Mongolia The World Bank Group meets Mongolia’s needs for 6.47 7.33 7.11 6.39 6.78 7.05 6.56 7.57 6.88 6.89 6.86 6.96 knowledge services The World Bank Group's knowledge work and activities are adaptable to Mongolia’s specific 6.18 6.46 6.40 6.11 6.16 6.56 6.15 6.68 6.42 6.02 6.28 6.45 development challenges and country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work 7.41 7.77 7.85 7.20 7.60 7.67 7.47 7.99 7.62 7.67 7.51 8.06 and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 7.04 7.47 7.38 7.09 7.17 7.50 7.19 7.48 7.33 7.16 7.13 7.93 activities? The World Bank Group takes decisions quickly in 5.31 5.61 5.56 5.39 5.39 5.70 5.28 5.93 5.63 5.15 5.52 5.45 Mongolia Where country systems (e.g., procurement, financial management, etc.) are adequate, the 6.16 7.03 6.92 5.87 6.61 6.55 6.37 7.04 6.60 6.57 6.50 7.04 World Bank Group makes appropriate use of them Yellow highlight indicates significant difference between Yes and No mean. 140 The World Bank Group Mongolia Country Opinion Survey 2014 Appendix H: Indicator Questions by Stakeholder Groups Which of the following best describes your current position? Office of the Employee of a Ministry/ PMU/ Consultant/ Private Sector/ President/ Prime Office of Ministerial Dep/ Contractor on Local Financial Sector/ Minister/ Minister Parliamentarian Implementation Agency WBG project government Private Bank CSO Media Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World 14 6.07 2.20 26 6.58 2.27 68 6.24 2.16 26 7.88 1.68 16 6.25 2.29 15 5.07 2.05 76 5.41 2.34 21 6.24 2.26 23 6.00 2.09 Bank Group’s effectiveness in Mongolia.* To what extent do you believe the World Bank Group’s staff is well prepared to help Mongolia solve its most 15 7.00 2.27 20 7.40 2.19 61 6.92 2.39 24 8.17 1.81 13 6.69 1.84 14 6.50 3.01 64 6.73 2.58 23 8.57 1.83 21 7.14 2.46 complicated development challenges?* Overall the World Bank Group currently plays a 13 5.54 2.70 24 6.71 2.20 67 6.03 2.27 25 7.80 2.10 17 6.18 2.32 14 5.79 2.01 67 6.49 2.69 18 5.72 2.54 20 6.70 2.30 relevant role in development in Mongolia The World Bank Group’s work is aligned with what I 13 4.85 2.73 22 6.55 2.30 60 5.77 2.28 26 7.65 2.17 15 5.60 2.16 12 5.58 2.31 62 6.05 2.50 17 5.00 3.14 16 6.81 1.91 consider the development priorities for Mongolia* Responsiveness 7 5.29 2.36 15 6.07 1.75 49 5.86 1.93 27 6.67 2.22 10 4.90 1.66 7 6.14 2.12 51 5.86 2.58 6 4.67 3.27 11 5.55 2.38 Flexibility (in terms of the institution’s products and 7 5.71 1.98 13 5.85 1.68 50 5.66 1.94 24 6.83 2.18 10 5.00 1.33 7 6.43 2.70 49 6.27 2.52 9 5.78 2.44 12 5.67 2.35 services) Flexibility (in terms of changing country 7 5.29 2.29 14 5.79 1.42 49 5.49 2.07 22 6.41 1.79 12 4.33 1.56 8 5.25 2.66 45 5.76 2.60 10 6.10 2.85 10 5.70 2.06 circumstances) Being inclusive 7 5.71 1.60 13 6.38 1.61 49 5.90 1.90 19 7.16 1.57 12 5.92 2.39 6 6.17 3.19 52 6.37 2.50 10 5.50 1.58 12 6.67 1.97 Openness (sharing data and other information) 8 6.38 2.92 17 5.41 2.27 55 6.38 2.18 25 7.64 2.33 11 6.09 2.59 8 6.13 1.81 64 6.81 2.57 14 6.79 2.67 15 6.53 2.36 Staff accessibility 7 5.14 1.95 16 5.25 2.18 50 5.98 2.15 22 6.32 2.28 10 5.90 2.18 6 6.67 2.80 46 6.15 2.57 10 5.70 1.89 12 6.42 2.39 Straightforwardness and honesty 7 6.71 2.50 14 6.00 1.88 49 6.98 2.27 26 7.88 2.21 10 6.90 1.79 7 6.86 1.86 50 6.92 2.59 10 5.70 2.58 13 6.92 1.75 Ease of access to the people at the World Bank Group 7 4.71 1.38 14 5.21 2.22 44 6.14 2.11 25 7.40 2.12 9 5.78 2.28 5 4.20 3.11 39 6.05 2.97 7 7.00 1.63 10 6.30 2.54 who are making decisions important to my work* Collaboration with civil society 8 4.63 2.00 15 4.87 1.41 52 5.94 2.11 18 6.39 2.83 11 5.00 2.61 6 5.83 3.06 70 5.61 2.65 10 5.70 2.95 12 5.25 2.01 Collaboration with the Government 9 6.44 2.01 17 6.76 2.02 58 7.07 1.85 24 7.88 1.75 14 6.93 1.77 10 8.10 1.29 59 7.58 2.13 13 7.62 2.14 14 7.36 1.65 Collaboration with other donors and development 9 6.33 2.00 15 6.07 1.87 50 6.74 2.11 22 7.27 2.35 11 7.09 1.87 7 6.14 1.86 48 7.21 2.18 9 7.11 2.47 11 6.82 2.27 partners Collaboration with the private sector 8 4.25 2.66 15 5.00 1.36 48 5.46 2.42 18 5.28 2.78 11 5.00 2.76 9 5.11 2.89 46 6.00 2.53 8 4.88 1.46 13 5.46 1.56 The speed in which it gets things accomplished on 7 5.00 2.71 13 6.38 2.14 51 5.51 2.36 27 6.93 2.43 11 6.73 1.62 7 5.57 2.88 48 6.31 2.66 10 6.10 2.73 12 6.33 1.83 the ground Being a long-term partner 8 6.88 2.03 14 6.86 1.96 51 7.63 2.13 24 8.46 1.44 12 7.08 2.11 8 7.25 1.98 52 7.21 2.85 13 8.31 1.70 14 7.29 1.86 To what extent does the World Bank Group’s work 13 6.15 2.12 24 6.21 2.00 65 5.92 1.79 25 6.96 1.62 14 6.36 2.17 14 4.64 2.02 63 6.05 2.11 21 5.19 1.72 21 5.95 1.75 help to achieve development results in Mongolia?* The World Bank Group’s financial instruments meet 11 6.91 1.70 19 6.68 2.11 55 5.98 2.03 24 7.21 2.25 16 6.44 2.19 13 5.46 2.73 53 6.45 2.45 19 6.58 1.89 18 5.94 2.21 the needs of Mongolia The World Bank Group meets Mongolia’s needs for 11 6.91 1.97 19 7.11 1.85 59 6.75 2.06 25 7.88 1.83 16 7.00 1.67 11 5.91 2.39 61 6.30 2.56 20 8.05 1.50 17 6.35 1.93 knowledge services* The World Bank Group's knowledge work and activities are adaptable to Mongolia’s specific 5 6.40 2.07 15 7.13 1.88 44 5.89 1.92 21 6.62 2.16 15 7.27 1.10 11 5.73 1.68 48 6.42 2.29 14 6.71 2.13 14 5.79 1.76 development challenges and country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities 11 7.27 2.33 20 7.85 1.66 65 7.28 2.13 26 8.27 1.69 18 7.89 1.45 16 7.31 1.85 70 7.44 2.38 26 8.15 1.89 20 7.65 1.87 make to development results in your country? Overall, how would you rate the technical quality of the 10 6.50 2.72 16 7.38 1.78 54 7.11 1.72 23 7.78 1.78 14 7.64 1.45 8 7.13 1.81 57 7.16 2.15 20 7.65 1.63 16 6.56 1.82 World Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in 11 4.91 1.64 11 6.27 1.79 39 4.87 2.31 25 6.04 2.44 13 5.85 1.91 7 4.43 2.76 45 5.56 2.62 11 7.18 2.44 11 5.18 2.18 Mongolia Where country systems (e.g., procurement, financial management, etc.) are adequate, the World Bank 8 5.88 1.81 14 6.86 1.83 33 6.67 2.13 22 7.05 1.96 14 6.79 1.25 8 5.75 1.67 35 6.74 2.34 9 6.44 2.92 13 5.85 2.12 Group makes appropriate use of them *Significantly different between stakeholder groups 141 The World Bank Group Mongolia Country Opinion Survey 2014 Appendix I: Mongolia FY 2014 Questionnaire World Bank Group Country Survey FY14 – Mongolia The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Mongolia or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Mongolia, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Mongolia. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know�. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING MONGOLIA A1. In general would you say that Mongolia is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 142 The World Bank Group Mongolia Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Mongolia. Please identify which of the following you consider the most important development priorities in Mongolia? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 17 Education assistance) 2 Transport (e.g., roads, bridges, transportation) 18 Poverty reduction Public sector governance/ reform (i.e., government 3 effectiveness, public financial management, public 19 Energy expenditure, fiscal system reform) 4 Global/regional integration 20 Food security 5 Mineral Resource Management 21 Climate change (e.g., mitigation, adaptation) 6 Domestic private sector development 22 Agricultural development 7 Foreign direct investment 23 Trade and exports 8 Water and sanitation 24 Crime and violence 9 Anti corruption 25 Economic growth 10 Job creation/employment 26 Law and justice (e.g., judicial system) 11 Rural development 27 Regulatory framework 12 Financial markets 28 Communicable/non-communicable diseases 13 Urban development 29 Gender equity 14 Environmental sustainability 30 Disaster management 15 Equality of opportunity (i.e., equity) 31 Information and communications technology 16 Health 143 The World Bank Group Mongolia Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Mongolia? (Choose no more than THREE) 1 Water and sanitation 16 Anti corruption 2 Equality of opportunity (i.e., equity) 17 Domestic private sector development 3 Mineral Resource Management 18 Foreign direct investment 4 Climate change (e.g., mitigation, adaptation) 19 Education 5 Global/regional integration 20 Energy Public sector governance/ reform (i.e., government 6 Gender equity 21 effectiveness, public financial management, public expenditure, fiscal system reform) 7 Rural development 22 Economic growth 8 Urban development 23 Environmental sustainability 9 Regulatory framework 24 Disaster management Social protection (e.g., pensions, targeted 10 25 Health social assistance) 11 Law and justice (e.g., judicial system) 26 Agricultural development 12 Transport (e.g., roads, bridges, transportation) 27 Job creation/employment 13 Crime and violence 28 Financial markets 14 Communicable/non-communicable diseases 29 Trade and exports 15 Information and communications technology 30 Food security PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 144 The World Bank Group Mongolia Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A4. Economic growth can be driven by a number of factors. Which THREE areas below do you believe would contribute most to generating economic growth in Mongolia? (Choose no more than THREE) 1 Energy 16 Mineral Resource Management 2 Gender equity 17 Trade and exports Public sector governance/ reform (i.e., government 3 Equality of opportunity (i.e., equity) 18 effectiveness, public financial management, public expenditure, fiscal system reform) Social protection (e.g., pensions, targeted 4 19 Domestic private sector development social assistance) 5 Global/regional integration 20 Job creation/employment 6 Climate change (e.g., mitigation, adaptation) 21 Agricultural development 7 Anti corruption 22 Food security 8 Disaster management 23 Transport (e.g., roads, bridges, transportation) 9 Rural development 24 Communicable/non-communicable diseases 10 Foreign direct investment 25 Environmental sustainability 11 Urban development 26 Health 12 Water and sanitation 27 Law and justice (e.g., judicial system) 13 Education 28 Crime and violence 14 Information and communications technology 29 Financial markets 15 Regulatory framework A5. The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Mongolia? (Choose no more than TWO) 1 Better employment opportunities for young people 2 Better employment opportunities for women 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Consistent economic growth 11 More reliable social safety net 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Other (please specify):_____________________________________ 145 The World Bank Group Mongolia Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Mongolia? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Mongolia. 1 2 3 4 5 6 7 8 9 10 Not effective at all Very effective Don't know B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Mongolia solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree B4. When thinking about how the World Bank Group can have the most impact on development results in Mongolia, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Mongolia? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 17 Equality of opportunity (i.e., equity) assistance) Public sector governance/ reform (i.e., government 2 effectiveness, public financial management, public 18 Health expenditure, fiscal system reform) 3 Transport (e.g., roads, bridges, transportation) 19 Education 4 Poverty reduction 20 Food security 5 Global/regional integration 21 Climate change (e.g., mitigation, adaptation) 6 Gender equity 22 Agricultural development 7 Crime and violence 23 Trade and exports 8 Domestic private sector development 24 Economic growth 9 Rural development 25 Law and justice (e.g., judicial system) 10 Foreign direct investment 26 Regulatory framework 11 Water and sanitation 27 Communicable/non-communicable diseases 12 Mineral Resource Management 28 Energy 13 Job creation/employment 29 Anti corruption 14 Financial markets 30 Information and communications technology 15 Urban development 31 Disaster management 16 Environmental sustainability Below are a number of development challenges that Mongolia faces. To what extent do you think each should be a priority for the country in the near future? Don't Not a priority Top priority know B5 Improving governance 1 2 3 4 5 6 7 8 9 10 B6 Climate change adaption 1 2 3 4 5 6 7 8 9 10 B7 Mining for sustainable development 1 2 3 4 5 6 7 8 9 10 B8 Equity (reaching poor and vulnerable people) 1 2 3 4 5 6 7 8 9 10 B9 Economic diversification 1 2 3 4 5 6 7 8 9 10 B10 Urban and rural development 1 2 3 4 5 6 7 8 9 10 B11 Improving basic infrastructure 1 2 3 4 5 6 7 8 9 10 146 The World Bank Group Mongolia Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B12. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Mongolia? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Convening/Facilitating 2 Data 3 Policy advice, studies, analyses 4 Financial resources 5 Capacity development 6 Technical assistance 7 Mobilizing third party financial resources 8 Donor coordination Linkage to non-Bank expertise (i.e., South-South 9 knowledge sharing) 10 Other (please specify): ________________________ How effectively do the World Bank Group’s activities below support Mongolia’s efforts to achieve development results? Not effective Very Don't at all effective know B13 Convening/Facilitating 1 2 3 4 5 6 7 8 9 10 B14 Data 1 2 3 4 5 6 7 8 9 10 B15 Policy advice, studies, analyses 1 2 3 4 5 6 7 8 9 10 B16 Financial resources 1 2 3 4 5 6 7 8 9 10 B17 Technical assistance 1 2 3 4 5 6 7 8 9 10 B18 Mobilizing third party financial resources 1 2 3 4 5 6 7 8 9 10 B19 Donor coordination 1 2 3 4 5 6 7 8 9 10 Linkage to non-Bank expertise (i.e., South-South B20 1 2 3 4 5 6 7 8 9 10 knowledge sharing) The World Bank Group can provide capacity building support in a number of ways in Mongolia. To which degree would Mongolia benefit, if capacity building were to support...? To no To a very Don't degree significant know at all degree Groups outside of government (e.g., civil society, B21 media) to help them more effectively engage and 1 2 3 4 5 6 7 8 9 10 participate in development efforts The public sector, related to implementation of B22 1 2 3 4 5 6 7 8 9 10 specific development projects on the ground The public sector, related to changing institutions B23 1 2 3 4 5 6 7 8 9 10 (organizations or sociopolitical conditions) The private sector, related to institutional and B24 1 2 3 4 5 6 7 8 9 10 policy change 147 The World Bank Group Mongolia Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Mongolia? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not effective Very Don't at all effective know Project implementation (or other organizational B25 1 2 3 4 5 6 7 8 9 10 strengthening) Citizen engagement (incorporating citizens' voices B26 1 2 3 4 5 6 7 8 9 10 into development) Policy design (for clarity and better incentives to B27 1 2 3 4 5 6 7 8 9 10 achieve development goals) When thinking about how to improve capacity building in Mongolia to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not important Very Don't at all important know Project implementation (or other organizational B28 1 2 3 4 5 6 7 8 9 10 strengthening) Citizen engagement (incorporating citizens' voices B29 1 2 3 4 5 6 7 8 9 10 into development) Policy design (for clarity and better incentives to B30 1 2 3 4 5 6 7 8 9 10 achieve development goals) B31. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Mongolia? (Choose no more than TWO) 1 Staff too inaccessible 2 Not exploring alternative policy options 3 Not adequately sensitive to political/social realities in Mongolia 4 Not enough public disclosure of its work 5 Arrogant in its approach 6 Not aligned with country priorities 7 The credibility of its knowledge/data 8 World Bank Group’s processes too complex 9 Not willing to honestly criticize policies and reform efforts in the country 10 Too influenced by developed countries 11 Imposing technocratic solutions without regard to political realities 12 World Bank Group’s processes too slow 13 Too bureaucratic in its operational policies and procedures 14 Not aligned with other donors’ work 15 Not collaborating enough with non-state actors 16 Not client focused 17 Other (please specify): __________________________________________________ 18 Don’t know 148 The World Bank Group Mongolia Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B32. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Mongolia? (Choose no more than TWO) 1 Capacity development 2 Policy based lending / budget support to the Government 3 Knowledge products/services (analytical work, studies, surveys, etc.) 4 Investment lending (financing specific projects) 5 Technical assistance (advice, best practice, international experience, etc.) 6 Trust Fund management 7 Other (please specify): __________________________________________________ 8 Don’t know B33. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) 1 Academia/think tanks/research institutes 2 Donor community 3 Media 4 NGOs 5 Local Government 6 Private sector 7 Parliament 8 Community Based Organizations (CBOs) 9 Beneficiaries 10 Foundations 11 Faith based organizations 12 Other (please specify): __________________________ 13 Don’t know B34. In your opinion, to what extent would increasing the voice and influence of civil society in Mongolia help to improve development efforts? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group’s work in Mongolia? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B35 1 2 3 4 5 6 7 8 9 10 relevant role in development in Mongolia The World Bank Group’s work is aligned with what I B36 1 2 3 4 5 6 7 8 9 10 consider the development priorities for Mongolia The World Bank Group supports programs and B37 1 2 3 4 5 6 7 8 9 10 strategies that are realistic for Mongolia The World Bank Group treats clients and B38 1 2 3 4 5 6 7 8 9 10 stakeholders in Mongolia with respect 149 The World Bank Group Mongolia Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Mongolia, in terms of each of the following? To no To a very Don't degree at significant know all degree B39 Responsiveness 1 2 3 4 5 6 7 8 9 10 Flexibility (in terms of the institution’s products and B40 1 2 3 4 5 6 7 8 9 10 services) Flexibility (in terms of changing country B41 1 2 3 4 5 6 7 8 9 10 circumstances) B42 Being inclusive 1 2 3 4 5 6 7 8 9 10 B43 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10 B44 Staff accessibility 1 2 3 4 5 6 7 8 9 10 B45 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10 Ease of access to the people at the World Bank B46 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10 work B47 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10 B48 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10 Collaboration with other donors and development B49 1 2 3 4 5 6 7 8 9 10 partners B50 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10 The speed in which it gets things accomplished on B51 1 2 3 4 5 6 7 8 9 10 the ground B52 Being a long-term partner 1 2 3 4 5 6 7 8 9 10 B53. To be a more effective development partner in Mongolia, do you believe that the World Bank Group should have… ? (Select only ONE response) The current level of local presence More local presence Less local presence Don't know is adequate B54. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank Group does not do adequate follow through/follow-up 2 There is not an adequate level of citizen/civil society participation 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 Poor donor coordination 6 The World Bank Group works too slowly 7 The Government works inefficiently 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Other (please specify): ________________________________________ 150 The World Bank Group Mongolia Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Mongolia? Not important Very Don't at all important know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10 2 Information and communications technology 1 2 3 4 5 6 7 8 9 10 3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10 4 Crime and violence 1 2 3 4 5 6 7 8 9 10 5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10 6 Urban development 1 2 3 4 5 6 7 8 9 10 7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10 8 Regulatory framework 1 2 3 4 5 6 7 8 9 10 9 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10 10 Poverty reduction 1 2 3 4 5 6 7 8 9 10 11 Gender equity 1 2 3 4 5 6 7 8 9 10 12 Domestic private sector development 1 2 3 4 5 6 7 8 9 10 13 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 14 Water and sanitation 1 2 3 4 5 6 7 8 9 10 15 Trade and exports 1 2 3 4 5 6 7 8 9 10 16 Economic growth 1 2 3 4 5 6 7 8 9 10 17 Energy 1 2 3 4 5 6 7 8 9 10 18 Disaster management 1 2 3 4 5 6 7 8 9 10 Public sector governance/ reform (i.e., government 19 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) 20 Job creation/employment 1 2 3 4 5 6 7 8 9 10 21 Financial markets 1 2 3 4 5 6 7 8 9 10 22 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10 23 Health 1 2 3 4 5 6 7 8 9 10 24 Rural development 1 2 3 4 5 6 7 8 9 10 25 Global/regional integration 1 2 3 4 5 6 7 8 9 10 26 Food security 1 2 3 4 5 6 7 8 9 10 27 Education 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social 28 1 2 3 4 5 6 7 8 9 10 assistance) 29 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10 30 Agricultural development 1 2 3 4 5 6 7 8 9 10 31 Mineral Resource Management 1 2 3 4 5 6 7 8 9 10 151 The World Bank Group Mongolia Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Mongolia? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know�) Not effective Very Don't at all effective know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10 2 Information and communications technology 1 2 3 4 5 6 7 8 9 10 3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10 4 Crime and violence 1 2 3 4 5 6 7 8 9 10 5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10 6 Urban development 1 2 3 4 5 6 7 8 9 10 7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10 8 Regulatory framework 1 2 3 4 5 6 7 8 9 10 9 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10 10 Poverty reduction 1 2 3 4 5 6 7 8 9 10 11 Gender equity 1 2 3 4 5 6 7 8 9 10 12 Domestic private sector development 1 2 3 4 5 6 7 8 9 10 13 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 14 Water and sanitation 1 2 3 4 5 6 7 8 9 10 15 Trade and exports 1 2 3 4 5 6 7 8 9 10 16 Economic growth 1 2 3 4 5 6 7 8 9 10 17 Energy 1 2 3 4 5 6 7 8 9 10 18 Disaster management 1 2 3 4 5 6 7 8 9 10 Public sector governance/ reform (i.e., government 19 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) 20 Job creation/employment 1 2 3 4 5 6 7 8 9 10 21 Financial markets 1 2 3 4 5 6 7 8 9 10 22 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10 23 Health 1 2 3 4 5 6 7 8 9 10 24 Rural development 1 2 3 4 5 6 7 8 9 10 25 Global/regional integration 1 2 3 4 5 6 7 8 9 10 26 Food security 1 2 3 4 5 6 7 8 9 10 27 Education 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social 28 1 2 3 4 5 6 7 8 9 10 assistance) 29 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10 30 Agricultural development 1 2 3 4 5 6 7 8 9 10 31 Mineral Resource Management 1 2 3 4 5 6 7 8 9 10 152 The World Bank Group Mongolia Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. Where are the World Bank Group’s decisions made primarily that support the program in Mongolia? (Select only ONE response) 1 At the Headquarters (in Washington D.C.) 2 In the country 3 Don’t know C4. To what extent does the World Bank Group’s work help to achieve development results in Mongolia? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Mongolia? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, C5 Development Policy Loan, Trust Funds, 1 2 3 4 5 6 7 8 9 10 Program 4 Result, etc.) meet the needs of Mongolia The World Bank Group meets Mongolia’s C6 needs for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10 analysis, data, technical assistance) C7. To what extent do you believe that Mongolia received value for money from the World Bank Group’s fee-based products/services? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree C8. To what extent do you believe the World Bank Group measures and corrects its work in real time in Mongolia? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 153 The World Bank Group Mongolia Country Opinion Survey 2014 SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Mongolia, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no To a very Don't degree at significant know all degree D2 Are timely 1 2 3 4 5 6 7 8 9 10 Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10 involvement during preparation Are relevant to Mongolia’s development D4 1 2 3 4 5 6 7 8 9 10 priorities D5 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10 Are accessible (well written and easy to D6 1 2 3 4 5 6 7 8 9 10 understand) Are source of relevant information on global D7 1 2 3 4 5 6 7 8 9 10 good practices D8 Enhance your knowledge and/or skills 1 2 3 4 5 6 7 8 9 10 D9 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10 D10 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10 Are adaptable to Mongolia’s specific D11 development challenges and country 1 2 3 4 5 6 7 8 9 10 circumstances D12. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10 Not significant at all Very significant Don't know D13. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10 Very low Very high technical Don't know technical quality quality 154 The World Bank Group Mongolia Country Opinion Survey 2014 SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent does each of the following aspects of the World Bank Group’s technical assistance/advisory work contribute to solving Mongolia’s development challenges? To no To a very Don't degree at significant know all degree Conceptualization (understanding and E1 1 2 3 4 5 6 7 8 9 10 framing the problem) Design (appraising and planning the E2 1 2 3 4 5 6 7 8 9 10 solutions) Implementation (Executing, carrying out, E3 monitoring and making appropriate 1 2 3 4 5 6 7 8 9 10 adjustments) E4 Evaluation (assessing the impact and results) 1 2 3 4 5 6 7 8 9 10 To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E5 1 2 3 4 5 6 7 8 9 10 promptly The World Bank Group effectively monitors E6 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10 supports The World Bank Group’s approvals and E7 1 2 3 4 5 6 7 8 9 10 reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy� E8 1 2 3 4 5 6 7 8 9 10 requirements are reasonable The World Bank Group’s conditions on its E9 1 2 3 4 5 6 7 8 9 10 lending are reasonable The World Bank Group takes decisions quickly E10 1 2 3 4 5 6 7 8 9 10 in Mongolia Working with the World Bank Group E11 1 2 3 4 5 6 7 8 9 10 increases Mongolia’s institutional capacity The World Bank Group ensures consistency E12 1 2 3 4 5 6 7 8 9 10 and continuity through staff changes Where country systems (e.g., procurement, financial management, etc.) are adequate, E13 1 2 3 4 5 6 7 8 9 10 the World Bank Group makes appropriate use of them The World Bank Group provides effective E14 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10 projects) E15. Which of the following best describes the way the World Bank Group operates in Mongolia? (Select only one response) 1 The World Bank Group takes too much risk in Mongolia 2 The World Bank Group does not take enough risk in Mongolia 3 The World Bank Group’s approach to risk is appropriate 4 Don’t know 5 Prefer not to answer 155 The World Bank Group Mongolia Country Opinion Survey 2014 SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN MONGOLIA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Mongolia? (Choose no more than TWO) 1 Provide more adequate data/knowledge/statistics/figures on Mongolia’s economy 2 Collaborate more effectively with Government clients (e.g., national, state, local) 3 Offer more innovative financial products 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Improve the quality of its experts as related to Mongolia’s specific challenges 7 Offer more innovative knowledge services 8 Ensure greater selectivity in its work 9 Increase the level of capacity development in the country 10 Reduce the complexity of obtaining World Bank Group financing 11 Increase availability of Fee-Based services 12 Work faster 13 Other (please specify): ______________________________________________ F2. What actions would most improve the impact of World Bank Group-supported programs and activities? (Choose no more than TWO) 1 Improving quality of analytical work 2 Providing world class experts 3 Increasing dissemination and discussion on findings of analytical work 4 Ensuring project beneficiaries have information on project objectives and activities 5 Improving timeliness of analytical work and technical assistance 6 Improving the quality of its experts as related to Mongolia’s specific challenges 7 Offering more innovative financial products 8 Offering more innovative knowledge products 9 Other (please specify_____________________) F3. When considering the combination of services that the World Bank Group offers in Mongolia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Mongolia? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Mongolia 6 Don’t know 156 The World Bank Group Mongolia Country Opinion Survey 2014 SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Mongolia? (Choose no more than TWO) 1 Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Periodicals 8 Internet 9 Social media (e.g., Facebook, Twitter, YouTube, Flickr) 10 Blogs 11 Mobile phones 12 Instant messaging 13 Other (please specify): ______________________________________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) 1 Blogs 2 Direct contact with World Bank Group (i.e., face to face meetings/discussions) 3 e-Newsletters 4 Instant messaging 5 World Bank Group’s seminars/workshops/conferences 6 World Bank Group’s publications and other written materials 7 Mobile phones 8 Social media (e.g., Facebook, Twitter, YouTube, Flickr) 9 World Bank Group’s website 10 Other (please specify): ______________________________________________ Are you aware of the World Bank Group’s Access to Information Policy under which the G3 Yes No Bank will now disclose any information in its possession that is not on a list of exceptions? Have you requested information from the World Bank Group on its activities in the past G4 Yes No year? (If YES please go to Question G5; if NO please go to G6) G5 Were you able to obtain this information? Yes No G6 Do you have access to the Internet? Yes No G7 Do you use/have you used the World Bank Group website? Yes No 157 The World Bank Group Mongolia Country Opinion Survey 2014 SECTION G: COMMUNICATION AND INFORMATION SHARING G8. Which do you primarily use? (Select only ONE response) 1 The World Bank Group’s country website (http://www.worldbank.org/en/country/mongolia) 2 The World Bank Group’s main website (www.worldbank.org) G9. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed 2 Dial-up Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I use/consult World Bank Group’s data more often than G10 1 2 3 4 5 6 7 8 9 10 I did a few years ago I find the World Bank Group’s websites easy to G11 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10 Group website) I find the information on the World Bank Group’s G12 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10 Bank Group website) The World Bank Group’s social media channels (e.g., G13 Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10 sources of information about the institution When I need information from the World Bank Group I G14 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10 them, etc.) The World Bank Group is responsive to my information G15 1 2 3 4 5 6 7 8 9 10 requests and inquiries PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 158 The World Bank Group Mongolia Country Opinion Survey 2014 SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 2 Office of Minister 3 Office of Parliamentarian 4 Employee of a Ministry, Ministerial Department or Implementation Agency 5 Consultant/Contractor working on World Bank Group supported project/program 6 Project Management Unit (PMU) overseeing implementation of project 7 Local Government Office or Staff 8 Bilateral Agency 9 Multilateral Agency 10 Private Sector Organization 11 Private Foundation 12 Financial Sector/Private Bank 13 NGO 14 Community Based Organization 15 Media (Press, Radio, TV, Web, etc.) 16 Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 17 Trade Union 18 Faith-Based Group 19 Academia/Research Institute/Think Tank 20 Judiciary Branch 21 Other (please specify): ________________________ H2. Please identify the primary specialization of your work. (Select only ONE response) Mineral Resource Management / environmental 1 Agriculture/ rural development / food security 11 sustainability Private sector development / foreign direct 2 Climate change / disaster management 12 investment Public sector governance / public financial 3 Education 13 management / anti corruption 4 Energy 14 Social protection 5 Financial markets / banking 15 Transport 6 Gender equity / equality of opportunity 16 Urban development Health / communicable/non-communicable 7 17 Water and sanitation diseases 8 Information and communications technology 18 Generalist 9 Job creation/employment 19 Other (please specify): _________________________ 10 Law and justice / regulatory framework 159 The World Bank Group Mongolia Country Opinion Survey 2014 SECTION H: BACKGROUND INFORMATION H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IDA, IFC, or MIGA) in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you primarily engage with in Mongolia? (Select only ONE response) 1 The World Bank (IBRD/IDA) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (Please specify___________________________) H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view on the two institutions working together in Mongolia? (Select only ONE response) 1 Working well together 2 Collaborating but needs improvement 3 In conflict 4 Other 5 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Mongolia? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. Which best represents your geographic location? 1 Ulaanbaatar 2 Aimags and provinces 3 The secondary cities 4 Other Thank you for completing the survey! 160