World Bank Group Country Opinion Survey 2019: Guatemala FY 2019 Guatemala Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 September 2019 World Bank Group Country Opinion Survey 2019: Guatemala Acknowledgements The Guatemala Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG), led by Sharon Felzer (Senior Communications Officer, Head of PORG). Svetlana Markova, Jessica Cameron, Antonina Redko, and Yulia Danilina oversaw design, reporting, and analysis. Dania Mendoza, Noreen Wambui, and Irina Popova provided data support. PORG acknowledges the significant contribution from the Guatemala country team and the independent fielding agency Asociación de Investigación y Estudios Sociales (ASIES). In particular, PORG is grateful for the support from Carlos Humberto Rivera Garcia (Resource Management Analyst) who coordinated the survey related activities from Guatemala City, Guatemala. 1 World Bank Group Country Opinion Survey 2019: Guatemala Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Guatemala ................................................9 V. Overall Attitudes toward the World Bank Group .......................17 VI. Sectoral Effectiveness................................................................22 VII. How the World Bank Group Operates .......................................25 VIII. World Bank Group’s Knowledge and Instruments .....................30 IX. The Future Role of the World Bank Group in Guatemala ..........34 X. Communication and Outreach ..................................................39 XI. Appendices ................................................................................43 GUATEMALA 2 World Bank Group Country Opinion Survey 2019: Guatemala I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Guatemala perceive the WBG. The survey explored: ▪ General Issues Facing Guatemala ▪ Overall Attitudes toward the World Bank Group ▪ World Bank Group’s Effectiveness and Results ▪ The World Bank Group’s Knowledge Work and Activities ▪ Working with the World Bank Group ▪ The Future Role of the World Bank Group in Guatemala ▪ Communication and Information Sharing ▪ Background Information II. Methodology From April to July 2019, 354 stakeholders of the WBG in Guatemala were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the Office of the President; office of a minister; Congress; ministries/secretarial departments; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/contractors working on WBG-supported projects/programs; local governments; bilateral and multilateral agencies; private sector organizations; the financial sector/private banks; private foundations; NGOs and community- based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 160 stakeholders participated in the survey (45% response rate). Respondents received the questionnaires via online survey platform Qualtrics. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’16 (response rate was 76%, N=279). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’16 COS report and the non- weighted data presented in appendices A, B, C and E. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix D (page 80). Note that the body of the report presents data on selected questions of the survey questionnaire. Please refer to Appendix A for data on all survey questions. Appendices B, C, D, and E present data on selected questions. Additional data breakdowns are available upon request. 3 World Bank Group Country Opinion Survey 2019: Guatemala III. Demographics of the Sample Current Position ▪ For further analyses, some respondent groups were combined1. 1 Respondents from the Office of the President were combined with respondents from the office of a minister; respondents from bilateral agencies were combined with those from multilateral agencies; respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from private foundations, NGOs/community- based organizations, and faith-based groups were combined in the “CSO” category; and the small number of respondents from the media and independent government institutions were included in the “Other” category. There were no respon dents from PMUs and consultants working on WBG projects, trade unions, youth groups, and the judiciary branch. 4 World Bank Group Country Opinion Survey 2019: Guatemala III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2019: Guatemala III. Demographics of the Sample (continued) Geographic Locations ▪ Because of the small number of respondents from outside of Guatemala City, comparisons of geographic locations were not conducted. Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2019: Guatemala III. Demographics of the Sample (continued) Familiarity with the World Bank Group ▪ Impact of familiarity: Respondents’ ratings of familiarity with the WBG were significantly correlated with their ratings of the WBG’s overall effectiveness in Guatemala, with their agreement that the WBG plays a relevant role in development in Guatemala, and with their ratings of the extent to which the WBG’s work helps to achieve development results in Guatemala. 7 World Bank Group Country Opinion Survey 2019: Guatemala III. Demographics of the Sample (continued) Familiarity with the WBG vs. Other Development Banks2 ▪ Year comparison: Respondents in this year’s Country Survey and respondents in the FY’16 Country Survey had statistically similar levels of familiarity with the World Bank Group (WBG), the Inter-American Development Bank (IDB/BID), and the Central American Bank for Economic Integration (CABEI/BCiE). 2 Means presented in the chart were calculated based on weighted data. See Appendix D (page 80) for details. 8 World Bank Group Country Opinion Survey 2019: Guatemala IV. General Issues Facing Guatemala Optimism for the Future of Guatemala Perceptions of Economic Opportunity 9 World Bank Group Country Opinion Survey 2019: Guatemala IV. General Issues Facing Guatemala (continued) Perceptions of Improvement and Decline in Specific Areas 10 World Bank Group Country Opinion Survey 2019: Guatemala IV. General Issues Facing Guatemala (continued) Development Priority ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that the most important development priorities in Guatemala were “public sector governance/reform” (41%), “education” (39%), and “food security” (33%). 11 World Bank Group Country Opinion Survey 2019: Guatemala IV. General Issues Facing Guatemala (continued) What Would Contribute Most to Reducing Poverty ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that the biggest contributors to poverty reduction in Guatemala were “education” (47%) and “rural development” (44%). 12 World Bank Group Country Opinion Survey 2019: Guatemala IV. General Issues Facing Guatemala (continued) The Impact of Global Challenges on Guatemala 13 World Bank Group Country Opinion Survey 2019: Guatemala IV. General Issues Facing Guatemala (continued) Trust in Institutions 14 World Bank Group Country Opinion Survey 2019: Guatemala IV. General Issues Facing Guatemala (continued) Trust in the Private Sector Civil Society Engagement 15 World Bank Group Country Opinion Survey 2019: Guatemala IV. General Issues Facing Guatemala (continued) Attributions for Slow/Failed Reform Efforts 16 World Bank Group Country Opinion Survey 2019: Guatemala V. Overall Attitudes toward the World Bank Group Overall Effectiveness of the World Bank Group vs. Other Development Banks3 (Indicator Question) Achieving Development Results (Indicator Question) 3 Means in the charts on this page were calculated based on weighted data. 17 World Bank Group Country Opinion Survey 2019: Guatemala V. Overall Attitudes toward the World Bank Group (continued) Influence on Guatemala’s Development Agenda (Indicator Question) WBG Staff Preparedness4 4 Means in the chart were calculated based on weighted data. 18 World Bank Group Country Opinion Survey 2019: Guatemala V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups ▪ Collaboration: Respondents who collaborate with the WBG had significantly higher mean ratings for the aggregated responses to the twenty-eight COS indicator questions (mean rating = 7.0) compared to respondents who do not collaborate with the WBG (mean rating = 6.2). Responses for individual indicator questions by exposure to the WBG can be found in Appendix E (page 85). 19 World Bank Group Country Opinion Survey 2019: Guatemala V. Overall Attitudes toward the World Bank Group (continued) Greatest Value ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that the WBG’s greatest values to Guatemala were its “financial resources” (56%), “policy advice, studies, analyses” (45%), and “technical assistance” (30%). 20 World Bank Group Country Opinion Survey 2019: Guatemala V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that the WBG’s greatest weaknesses in its work in Guatemala were being “too influenced by developed countries” (22%) and “not enough public disclosure of its work” (19%). 21 World Bank Group Country Opinion Survey 2019: Guatemala VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison5 5 Means in the chart were calculated based on weighted data. 22 World Bank Group Country Opinion Survey 2019: Guatemala VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration6 6Note in the Appendix on the sectoral effectiveness (Appendix A, page 44) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 23 World Bank Group Country Opinion Survey 2019: Guatemala VI. Sectoral Effectiveness (continued) Helping the Poorest7 The WBG’s Human Capital Investment 7 Percentages in the chart were calculated based on weighted data. 24 World Bank Group Country Opinion Survey 2019: Guatemala VII. How the World Bank Group Operates The World Bank Group’s Work in Guatemala: Year Comparison8 The World Bank Group’s Work in Guatemala: Collaboration 8 Means in the chart were calculated based on weighted data. 25 World Bank Group Country Opinion Survey 2019: Guatemala VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison9 9 Means in the chart were calculated based on weighted data. 26 World Bank Group Country Opinion Survey 2019: Guatemala VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration 27 World Bank Group Country Opinion Survey 2019: Guatemala VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison10 10 Means in the chart were calculated based on weighted data. 28 World Bank Group Country Opinion Survey 2019: Guatemala VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration 29 World Bank Group Country Opinion Survey 2019: Guatemala VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities 30 World Bank Group Country Opinion Survey 2019: Guatemala VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Guatemala’s Knowledge Needs11 (Indicator Question) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 11 Means in the charts on this page were calculated based on weighted data. 31 World Bank Group Country Opinion Survey 2019: Guatemala VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities12 12 Means in the chart were calculated based on weighted data. 32 World Bank Group Country Opinion Survey 2019: Guatemala VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Guatemala’s Needs for Financial Instruments13 (Indicator Question) 13 Means in the chart were calculated based on weighted data. 33 World Bank Group Country Opinion Survey 2019: Guatemala IX. The Future Role of the WBG in Guatemala Making the World Bank Group of Greater Value ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that the WBG should “increase the level of capacity development in the country” (35%) and “reach out more to groups outside of Government” (34%). 34 World Bank Group Country Opinion Survey 2019: Guatemala IX. The Future Role of the WBG in Guatemala (continued) The World Bank Group Should Collaborate More with … 35 World Bank Group Country Opinion Survey 2019: Guatemala IX. The Future Role of the WBG in Guatemala (continued) Where the World Bank Group Should Focus its Resources ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that the WBG should focus its resources on “education” (37%), “rural development” (33%), “health” (29%), and “public sector governance/reform” (26%). 36 World Bank Group Country Opinion Survey 2019: Guatemala IX. The Future Role of the WBG in Guatemala (continued) Future Combination of the WBG Services 37 World Bank Group Country Opinion Survey 2019: Guatemala IX. The Future Role of the WBG in Guatemala (continued) Refugees: Donor Community’s Support Refugees: WBG’s Support 38 World Bank Group Country Opinion Survey 2019: Guatemala X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 60) for responses by stakeholder groups. General Information Sources ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that they got most of their information about economic and social development issues in Guatemala from “Internet” (49%) and “periodicals” (42%). 39 World Bank Group Country Opinion Survey 2019: Guatemala X. Communication and Outreach (continued) Preferred Information Sources ▪ Year comparison: Respondents in the previous FY’16 Country Survey indicated that they would prefer to receive information from the WBG through the “World Bank Group’s seminars/workshops/conferences” (43%) and “direct contact with the World Bank Group” (39%). 40 World Bank Group Country Opinion Survey 2019: Guatemala X. Communication and Outreach (continued) WBG Interaction Frequency 41 World Bank Group Country Opinion Survey 2019: Guatemala X. Communication and Outreach (continued) Frequency of Specific WBG Interactions 42 World Bank Group Country Opinion Survey 2019: Guatemala XII. Appendices A. Responses to All Questions across All Respondents ..................... 44 B. Responses to Selected Questions by Stakeholder Groups ............ 60 C. Responses to Selected Questions by Levels of Collaboration with the World Bank Group .......................................................... 73 D. Responses to Selected Questions by Year..................................... 80 E. Indicator Questions as a Function of Exposure to the WBG .......... 85 F. Guatemala FY 2019 COS Questionnaire ........................................ 86 GUATEMALA 43 World Bank Group Country Opinion Survey 2019: Guatemala Appendix A: Responses to All Questions across All Respondents (N=160) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Guatemala Percentage of Respondents 1. When you think about the future in Guatemala, are you … ? (N=160) Very pessimistic 6.9% Somewhat pessimistic 24.4% Somewhat optimistic 40.6% Very optimistic 25.0% Not sure 3.1% Percentage of Respondents 2. Do you think that economic opportunity for citizens in Guatemala is … ? (N=160) Increasing 19.4% Decreasing 41.9% Staying about the same 38.8% 44 World Bank Group Country Opinion Survey 2019: Guatemala A. General Issues Facing Guatemala (continued) 3. Listed below are a number of development priorities in Guatemala. Please identify which of the following you consider the most important development Percentage of Respondents priorities in Guatemala. (Choose no more than THREE) (Responses Combined; N=159) Education 39.0% Poverty reduction 27.7% Job creation/employment 24.5% Public sector governance/reform (i.e., government effectiveness, public financial 23.9% management, public expenditure, fiscal system reform) Economic growth 20.8% Nutrition 20.1% Health 19.5% Anti-corruption 15.1% Judiciary reform 11.9% Equality of opportunity (i.e., social inclusion) 10.7% Transport (e.g., roads, bridges, transportation) 9.4% Urban development 7.5% Water and sanitation 6.9% Crime and violence 6.9% Agriculture and rural development 6.9% Trade and exports 6.9% Natural resource management (renewable) 5.0% Climate change (e.g., mitigation, adaptation) 5.0% Private sector development 4.4% Disaster risk management 4.4% Gender equity (closing the gap between women and men, and boys and girls) 3.8% Information and communications technology 3.8% Social protection (e.g., pensions, targeted social assistance) 2.5% Global/regional integration 1.9% Energy 1.9% Pollution 1.3% Financial markets 1.3% 45 World Bank Group Country Opinion Survey 2019: Guatemala A. General Issues Facing Guatemala (continued) 4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Guatemala? (Choose no more than Percentage of Respondents THREE) (Responses Combined; N=156) Education 46.2% Job creation/employment 37.2% Economic growth 30.1% Public sector governance/reform (i.e., government effectiveness, public financial 28.8% management, public expenditure, fiscal system reform) Equality of opportunity (i.e., social inclusion) 19.9% Anti-corruption 19.2% Nutrition 17.9% Agriculture and rural development 14.1% Health 12.2% Trade and exports 9.6% Urban development 7.7% Transport (e.g., roads, bridges, transportation) 7.1% Private sector development 5.8% Water and sanitation 5.8% Judiciary reform 5.8% Social protection (e.g., pensions, targeted social assistance) 5.1% Gender equity (closing the gap between women and men, and boys and girls) 4.5% Climate change (e.g., mitigation, adaptation) 3.8% Disaster risk management 3.2% Natural resource management (renewable) 3.2% Financial markets 1.9% Information and communications technology 1.3% Crime and violence 0.6% Global/regional integration 0.6% Pollution 0.6% Energy 0.0% 46 World Bank Group Country Opinion Survey 2019: Guatemala A. General Issues Facing Guatemala (continued) 5. When economic and/or social reform efforts fail or are slow to take place in Guatemala, which of the following would you attribute this to? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=155) Corruption 49.7% Insufficient level of capacity in the government 33.5% Political pressures and obstacles 26.5% Reforms are not well thought out in light of country challenges 21.9% Insufficient level of citizen/civil society participation 19.4% Private sector involvement and/or influence 11.0% Poor coordination within the government 11.0% Insufficient level of private sector participation 7.7% Insufficient level of government accountability 7.1% Other 3.9% Insufficient level of donor coordination 3.2% 6. To what extent do you trust each of the following groups to do what is right? Degree (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 1. The national government 142 2 4.29 2.26 2. Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) 139 9 6.71 2.04 3. The World Bank Group* 139 10 6.94 2.25 4. The International Monetary Fund 129 19 6.42 2.28 5. UN 139 10 6.23 2.49 6. Regional development banks 128 19 6.27 1.98 7. Guatemala’s Central Bank 140 6 6.81 2.11 8. International private sector 126 19 6.09 2.22 9. Domestic private sector 141 5 5.69 2.37 10. International civil society (e.g., NGOs, CBOs) 136 11 5.67 2.23 11. Domestic civil society (e.g., NGOs, CBOs) 139 9 5.55 2.16 12. Faith-based institutions 132 13 5.73 2.31 13. Domestic traditional media and their web presence (e.g., newspapers, TV 141 6 4.99 2.28 stations, radio) 14. International media and their web presence 135 11 5.44 2.19 15. Web based media (i.e., blogs, social media, other web-based news and 139 9 5.09 2.27 information sources) 47 World Bank Group Country Opinion Survey 2019: Guatemala A. General Issues Facing Guatemala (continued) Direction Getting Getting Getting Getting 7. Please describe the direction Guatemala is much somewhat Staying somewhat much moving in, when considering … ? worse worse the same better better Human development (e.g., health, education, and 20.4% 33.3% 23.8% 20.4% 2.0% social protection) (N=147) Equal opportunity for girls and boys, men and 11.6% 27.9% 24.5% 33.3% 2.7% women (N=147) Growing Guatemala’s economy in a way that 12.9% 29.3% 36.1% 19.7% 2.0% leads to jobs and employment (N=147) The gap between the rich and the poor (N=148) 35.1% 30.4% 23.0% 8.8% 2.7% Making government more effective (N=146) 40.4% 24.0% 19.9% 15.1% 0.7% Anti-corruption (N=147) 32.7% 20.4% 21.8% 23.8% 1.4% Attracting new sources of foreign investment 23.6% 35.1% 25.7% 14.2% 1.4% (N=148) 8. Listed below are global challenges. Which do you think have the most serious Percentage of Respondents impact on Guatemala? (Choose no more than TWO) (Responses Combined; N=146) Migrants and refugees 42.5% Jobs/employment 36.3% The gap between the rich and the poor 28.8% Environmental degradation 21.2% Geo political uncertainty 21.2% Climate change 19.2% Fragility in Guatemala or neighboring countries 18.5% Trade constraints 5.5% Technology based disruption 2.7% Terrorism 0.0% 9. When thinking about development efforts in Guatemala, do you think that Percentage of Respondents civil society (e.g., NGOs, CBOs) should … ? (N=145) Engage significantly less 10.3% Engage somewhat less 6.2% Engage somewhat more 17.9% Engage significantly more 57.9% Engage at the same level it does currently 5.5% Don't know 2.1% 10. To what extent do you trust domestic private sector to engage in public Percentage of Respondents service delivery in Guatemala? (N=145) To a very low degree 17.9% To a somewhat low degree 37.9% To a somewhat high degree 31.0% To a very high degree 9.7% Don't know 3.4% 48 World Bank Group Country Opinion Survey 2019: Guatemala A. General Issues Facing Guatemala (continued) 11. To what extent do you trust international private sector to engage in public Percentage of Respondents service delivery in Guatemala? (N=147) To a very low degree 12.9% To a somewhat low degree 32.7% To a somewhat high degree 35.4% To a very high degree 10.2% Don't know 8.8% B. Overall Attitudes toward the World Bank Group 1. How familiar are you with the work of these organizations in Guatemala? Familiarity (1-Not familiar at all, 10-Extremely familiar) N Mean SD 1. World Bank Group (WBG) 145 6.32 2.46 2. Inter-American Development Bank (IDB/BID) 143 6.50 2.23 3. Central American Bank for Economic Integration (CABEI/BCiE) 144 5.71 2.44 2. Overall, please rate your impression of the effectiveness of these Effectiveness organizations in Guatemala. (1-Not effective at all, 10-Very effective) N DK Mean SD 1. World Bank Group (WBG)* 127 17 6.54 2.19 2. Inter-American Development Bank (IDB/BID) 129 16 6.42 2.11 3. Central American Bank for Economic Integration (CABEI/BCiE) 119 26 5.80 2.15 Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Guatemala solve its most complicated 114 31 7.15 2.19 development challenges? (1-To no degree at all, 10-To a very significant degree) 49 World Bank Group Country Opinion Survey 2019: Guatemala B. Overall Attitudes toward the World Bank Group (continued) 4. When thinking about how the World Bank Group can have the most impact on development results in Guatemala, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge Percentage of Respondents services) in Guatemala? (Choose no more than THREE) (Responses Combined; N=145) Education 34.5% Poverty reduction 31.0% Economic growth 29.7% Public sector governance/reform (i.e., government effectiveness, public financial 23.4% management, public expenditure, fiscal system reform) Anti-corruption 16.6% Job creation/employment 15.9% Nutrition 15.9% Health 12.4% Transport (e.g., roads, bridges, transportation) 11.7% Urban development 9.7% Agriculture and rural development 9.0% Water and sanitation 8.3% Climate change (e.g., mitigation, adaptation) 8.3% Disaster risk management 8.3% Trade and exports 8.3% Equality of opportunity (i.e., social inclusion) 8.3% Judiciary reform 6.9% Information and communications technology 6.2% Global/regional integration 5.5% Crime and violence 4.8% Financial markets 4.1% Gender equity (closing the gap between women and men, and boys and girls) 4.1% Natural resource management (renewable) 4.1% Private sector development 3.4% Energy 2.8% Pollution 2.1% Social protection (e.g., pensions, targeted social assistance) 1.4% 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=144) activity do you believe is of greatest VALUE and which Greatest Second Greatest activity is of second greatest value in Guatemala? Value Value Combined Financial resources 27.1% 16.0% 43.1% Technical assistance 16.0% 16.0% 31.9% Policy advice, studies, analyses 15.3% 14.6% 29.9% Capacity development related to World Bank Group 16.0% 13.2% 29.2% supported projects Data and statistics 6.3% 10.4% 16.7% Implementation support 6.3% 9.7% 16.0% Mobilizing third party financial resources 2.8% 6.9% 9.7% Bringing together different groups of stakeholders 2.8% 6.3% 9.0% Promoting knowledge sharing 4.2% 4.9% 9.0% Donor coordination 1.4% 1.4% 2.8% Other 2.1% 0.7% 2.8% 50 World Bank Group Country Opinion Survey 2019: Guatemala B. Overall Attitudes toward the World Bank Group (continued) 6. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Guatemala? (Choose no more than TWO) (Responses Combined; N=144) Not enough public disclosure of its work 26.4% Not adequately sensitive to political/social realities in Guatemala 20.8% Not willing to honestly criticize policies and reform efforts in the country 15.3% Don’t know 15.3% Not aligned with country priorities 13.9% World Bank Group’s processes too slow and complex 13.9% Not collaborating enough with civil society (e.g., NGOs, CBOs) 9.7% Inadequate World Bank Group’s staffing in Guatemala 9.0% Too influenced by developed countries 8.3% Not collaborating enough with partners such as bilaterals, multilaterals, trust 6.9% funds, UN Not adequately flexible 6.3% Not sufficiently focused on sustainable results 6.3% Staff too inaccessible 5.6% Not collaborating enough with private sector 4.9% Arrogant in its approach 3.5% Other 2.8% 7. To what extent do you believe that the World Bank Group’s work and support Percentage of Respondents help the poorest in Guatemala? (Select only ONE response) (N=141) To a fully sufficient degree 5.7% To a somewhat sufficient degree 24.1% To a somewhat insufficient degree 31.2% To a very insufficient degree 16.3% Don’t know 22.7% 8. From your perspective, which of the following best describes the World Bank Group’s current emphasis on investing in human capital (e.g., education, Percentage of Respondents health, social protection)? (N=142) Increased its emphasis recently 16.9% Decreased its emphasis recently 13.4% Emphasis has remained pretty consistent over time 33.1% Don’t know 36.6% 51 World Bank Group Country Opinion Survey 2019: Guatemala B. Overall Attitudes toward the World Bank Group (continued) 9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in Percentage of Respondents your country? (Choose no more than TWO) (Responses Combined; N=142) Local government 47.2% Academia/think tanks/research institutes 28.9% NGOs/Community Based Organizations 23.2% Private sector 21.8% Youth/university groups 16.9% Beneficiaries 15.5% Parliament 11.3% Donor community 7.0% Foundations 6.3% Media 6.3% Other 4.2% Don’t know 2.8% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Guatemala? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. Overall the World Bank Group currently plays a relevant role in development 132 10 6.12 2.43 in Guatemala* 11. The World Bank Group’s work is aligned with what I consider the 128 13 5.91 2.38 development priorities for Guatemala* To what extent is the World Bank Group an effective development partner in Degree Guatemala, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 12. Responsiveness to needs* 112 19 6.17 2.20 13. Flexibility (in terms of the institution’s products and services)* 105 31 5.59 2.14 14. Flexibility (in terms of changing country circumstances)* 112 24 5.72 2.08 15. Being inclusive* 110 28 6.21 2.15 16. Openness (sharing data and other information)* 115 21 6.92 2.17 17. Collaboration with the Government* 116 20 7.06 2.06 18. The speed in which it gets things accomplished on the ground* 103 32 5.56 2.26 19. Helping to bring discipline/effective supervision to implementation of 104 32 6.31 2.22 investment projects* 20. Collaboration with civil society* 101 35 5.76 2.36 21. Staff accessibility* 113 19 6.45 2.55 22. Collaboration with other donors and development partners* 100 35 6.34 2.12 23. Collaboration with the private sector* 87 47 6.30 2.07 24. Straightforwardness and honesty* 115 18 7.05 2.48 25. Treating clients and stakeholders in Guatemala with respect* 118 18 7.54 2.33 26. Being a long-term partner* 112 24 7.50 2.16 52 World Bank Group Country Opinion Survey 2019: Guatemala C. World Bank Group’s Effectiveness and Results 1. How EFFECTIVE do you believe the World Bank Group is in terms of the work Effectiveness it does in the following areas of development in Guatemala? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Social protection (e.g., pensions, targeted social assistance) 41 95 5.39 2.83 2. Gender equity (closing the gap between women and men, and boys and 64 69 6.41 2.41 girls) 3. Private sector development 60 72 6.38 2.42 4. Education 84 49 6.51 2.14 5. Public sector governance/reform (i.e., government effectiveness, public 90 45 6.21 2.44 financial management, public expenditure, fiscal system reform) 6. Global/regional integration 71 64 6.45 2.51 7. Urban development 69 66 6.13 2.45 8. Energy 53 81 5.34 2.42 9. Water and sanitation 63 71 6.14 2.55 10. Pollution 49 85 5.55 2.69 11. Job creation/employment 50 85 5.10 2.61 12. Health 72 62 6.49 2.47 13. Financial markets 51 81 6.22 2.44 14. Transport (e.g., roads, bridges, transportation) 57 77 5.86 2.28 15. Agriculture and rural development 71 64 6.17 2.31 16. Trade and exports 53 80 5.92 2.34 17. Crime and violence 48 85 5.60 2.66 18. Natural resource management (renewable) 58 77 5.71 2.48 19. Climate change (e.g., mitigation, adaptation) 68 65 6.41 2.50 20. Poverty reduction 82 51 6.22 2.45 21. Anti-corruption 66 66 5.98 2.53 22. Judiciary reform 54 78 5.83 2.55 23. Economic growth 79 55 6.46 2.45 24. Disaster risk management 72 62 6.90 2.42 25. Equality of opportunity (i.e., social inclusion) 59 76 6.12 2.58 26. Nutrition 70 65 6.80 2.63 27. Information and communications technology 45 90 6.22 2.39 Achieving Development Results N DK Mean SD 2. To what extent does the World Bank Group’s work help to achieve development results in Guatemala?* (1-To no degree at all, 10-To a very 116 18 6.47 2.27 significant degree) Influencing the Development Agenda N DK Mean SD 3. To what extent does the World Bank Group influence the development 113 21 5.98 2.13 agenda in Guatemala?* (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Guatemala? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group’s financial instruments (i.e., investment lending, 120 16 5.82 2.35 Development Policy Loan, Trust Funds, etc.) meet the needs of Guatemala* 5. The World Bank Group meets Guatemala’s needs for knowledge services 117 18 6.12 2.22 (e.g., research, analysis, data, technical assistance)* 53 World Bank Group Country Opinion Survey 2019: Guatemala D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=137) Weekly 8.0% Monthly 19.0% A few times a year 49.6% Rarely 14.6% Never 8.8% In Guatemala, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 109 19 6.71 2.15 3. Include appropriate level of stakeholder involvement during preparation 99 32 6.47 2.09 4. Lead to practical solutions 110 21 6.36 2.20 5. Are source of relevant information on global good practices 114 19 7.37 2.08 6. Are adequately disseminated 110 22 5.89 2.45 7. Are translated enough into local language 106 25 6.69 2.66 8. Are adaptable to Guatemala’s specific development challenges and country 115 18 6.65 2.11 circumstances* Overall Evaluations N DK Mean SD 9. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your 125 11 6.42 2.16 country?* (1-Not significant at all, 10-Very significant) 10. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?* (1-Very low technical quality, 10-Very high 115 20 7.72 1.85 technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 87 45 6.37 2.32 2. The World Bank Group effectively monitors and evaluates the projects and 98 32 6.81 2.34 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 79 52 6.63 2.01 4. The World Bank Group’s Environmental and Social Framework requirements 76 53 6.87 2.04 are reasonable 5. The World Bank Group’s conditions on its lending are reasonable 88 41 6.66 2.36 6. The World Bank Group takes decisions quickly in Guatemala* 91 38 6.13 2.43 7. Working with the World Bank Group increases Guatemala’s institutional 106 25 6.75 2.19 capacity 8. Where country systems (e.g., procurement, financial management, etc.) are 77 54 7.17 2.20 adequate, the World Bank Group makes appropriate use of them* 54 World Bank Group Country Opinion Survey 2019: Guatemala E. Working with the World Bank Group (continued) Donor Support to Refugees N DK Mean SD 9. To what extent do you believe that the donor community is doing enough to support the government’s efforts related to refugees in Guatemala? 90 42 5.23 2.42 (1-To no degree at all, 10-To a very significant degree) 10. In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to the Percentage of Respondents refugee crisis in Guatemala? (Choose no more than TWO) (Responses Combined; N=134) Jobs 41.0% Supporting poor and marginalized local communities 35.8% Education 29.1% Infrastructure 19.4% Health 17.9% Public services 14.9% Business development 14.9% Social cohesion 9.7% Other 3.0% Don’t know 3.0% Macro issues (fiscal accounts, balance of payments, etc.) 2.2% F. The Future Role of the World Bank Group in Guatemala 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Guatemala? (Choose no more than TWO) (Responses Combined; N=133) Increase the level of capacity development in the country 48.9% Engage more effectively with civil society (e.g., NGOs, CBOs) 15.8% Engage more directly with beneficiaries 15.8% Offer more innovative knowledge services 15.8% Collaborate more effectively with Government clients (e.g., national, state, local) 13.5% Help to bring discipline/effective supervision to implementation of World Bank 12.8% Group projects Reduce the complexity of obtaining World Bank Group financing 11.3% Engage more effectively with private sector 11.3% Engage more effectively with partners such as bilaterals, multilaterals, trust 9.8% funds, UN Offer more innovative financial products 9.8% Provide more adequate data/knowledge/statistics/figures on Guatemala’s 9.8% economy Improve the quality of its experts as related to Guatemala’s specific challenges 6.8% Work faster 6.0% Ensure greater selectivity in its work 3.0% Other 3.0% 55 World Bank Group Country Opinion Survey 2019: Guatemala F. The Future Role of the World Bank Group in Guatemala (continued) 2. When considering the combination of services that the World Bank Group offers in Guatemala, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer Percentage of Respondents more of in Guatemala? (Select only ONE response) (N=132) Financial services 22.7% Knowledge products (e.g. research, analysis, data, technical assistance) 36.4% Convening services 6.1% None of the above 2.3% The combination is appropriate for Guatemala 27.3% Don’t know 5.3% G. Communication and Information Sharing 1. How frequently do you interact with the World Bank Group now in Percentage of Respondents Guatemala? (N=133) Never 19.5% Less than once a year 17.3% Once a year to a few times a year 39.8% Less than once a month 7.5% At least once a month 10.5% At least once a week 5.3% 2. How do you get most of your information about economic and social Percentage of Respondents development issues in Guatemala? (Choose no more than TWO) (Responses Combined; N=132) Internet 57.6% Periodicals 35.6% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 22.7% Local newspapers 22.7% Other 17.4% Open television (national channels) 6.1% International television 6.1% International newspapers 4.5% Local radio 3.0% International radio 1.5% Cable television 0.8% 3. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=131) World Bank Group’s seminars/workshops/conferences 45.8% e-Newsletters 43.5% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 29.8% World Bank Group’s publications and other written materials 24.4% Direct contact with World Bank Group 23.7% World Bank Group’s website 16.8% 4. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=120) High speed/WiFi 91.7% Dial-up 8.3% 56 World Bank Group Country Opinion Survey 2019: Guatemala G. Communication and Information Sharing (continued) 5. Over the past SIX MONTHS, on average how often did Percentage of Respondents you do any of the following related to the World Bank Every few Every few Every few Group (WBG)? days weeks months Not at all Read, viewed or heard a story about the WBG in local media 7.6% 22.7% 47.7% 22.0% (newspaper, magazine, TV, radio) (N=132) Read, viewed or heard a story about the WBG in global 6.8% 24.2% 47.0% 22.0% media (newspaper, magazine, TV, radio) (N=132) Interacted with the WBG on Social Media (e.g. read a post 11.4% 12.1% 27.3% 49.2% or tweet, liked, commented, shared, retweeted) (N=132) Visited a WBG website (e.g. read a blog, used data) (N=131) 8.4% 22.9% 44.3% 24.4% Attended an event/conference hosted by the WBG (N=132) 5.3% 9.8% 45.5% 39.4% Watched a webinar or online event hosted by the WBG 1.5% 11.5% 22.9% 64.1% (N=131) Read some or all of a WBG research paper or publication 7.6% 16.8% 57.3% 18.3% (N=131) Met professionally with WBG staff (N=133) 3.8% 16.5% 37.6% 42.1% H. Background Information 1. Which of the following best describes your current affiliation? Percentage of Respondents (Select only ONE response) (N=160) Employee of a Ministry, Secretarial Department 19.4% Private Sector Organization 10.6% Academia/Research Institute/Think Tank 10.0% Private Foundation 8.8% NGO/Community Based Organization 8.8% Bilateral Agency 6.9% Congress 6.3% Local Government Office or Staff 5.6% Office of the President 4.4% Multilateral Agency 4.4% Financial Sector/Private Bank 3.8% Media (press, radio, TV, web, etc.) 3.8% Independent Government Institution (i.e., Regulatory Agency, Central Bank/ 3.1% oversight institution) Other 1.9% Office of Minister 1.3% Faith-Based Group 1.3% Project Management Unit (PMU) overseeing implementation of project/ Consultant/Contractor working on World Bank Group supported project/ 0.0% program Trade Union 0.0% Youth Group 0.0% Judiciary Branch 0.0% 57 World Bank Group Country Opinion Survey 2019: Guatemala H. Background Information (continued) 2. Please identify the primary specialization of your work. Percentage of Respondents (Select only ONE response) (N=157) Urban, rural, and social development 12.7% Other 10.2% Finance and markets 9.6% Governance 9.6% Education 8.3% Macroeconomics and fiscal management 8.3% Generalist (specialized in multiple sectors) 8.3% Trade and competitiveness 7.0% Environment and natural resources 6.4% Health, nutrition, and population 6.4% Social protection and labor 2.5% Gender 1.9% Transport and ICT 1.9% Fragility, conflict and violence 1.3% Poverty 1.3% Agriculture 1.3% Climate change 1.3% Water 0.6% Energy and extractives 0.6% Jobs 0.6% Public-private partnerships 0.0% 3. Currently, do you professionally collaborate/work with the World Bank Percentage of Respondents Group (IBRD, IFC, MIGA, ICSID) in your country? (N=157) Yes 26.8% No 73.2% 4. If yes, which of the following agencies of the World Bank Group do you Percentage of Respondents primarily collaborate/work with in Guatemala? (Select only ONE response) (N=42) The World Bank (IBRD) 78.6% The International Finance Corporation (IFC) 14.3% The Multilateral Investment Guarantee Agency (MIGA) 4.8% International Centre for Settlement of Investment Disputes (ICSID) 2.4% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=42) Yes 31.0% No 69.0% 6. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Guatemala? (Choose no more than TWO) (Responses Combined; N=154) Engage in World Bank Group related/sponsored events/activities 45.5% Use World Bank Group reports/data 42.9% Collaborate as part of my professional duties 35.7% Use World Bank Group website for information, data, research, etc. 25.3% Observer (i.e., follow in media, discuss in informal conversations, etc.) 14.9% 58 World Bank Group Country Opinion Survey 2019: Guatemala H. Background Information (continued) Percentage of Respondents 7. What’s your gender? (N=160) Female 36.3% Male 63.8% Percentage of Respondents 8. What’s your age? (N=160) 25 and under 1.9% 26-35 9.4% 36-45 30.0% 46-55 35.0% 56 and above 23.8% Percentage of Respondents 9. Which best represents your geographic location? (N=159) Guatemala City 90.6% Outside of Guatemala City 9.4% 59 World Bank Group Country Opinion Survey 2019: Guatemala Appendix B: Responses to Selected Questions by Stakeholder Groups14  Office of the President/Office of Minister N=9  Congress N=10  Employee of a Ministry/Secretarial Department N=31  Local Government N=9  Bilateral/Multilateral Agency N=18  Private Sector/Financial Sector/Private Bank N=23  CSO N=30  Academia N=16  Other15 N=14 A. General Issues facing Guatemala When you think about the future in Guatemala, are you … ?* Bilateral/ Private Sector/ Office of the President/ Employee of a Ministry/ Local Multilateral Financial Sector/ Percentage of Respondents Office of Minister Congress Secretarial Department Government Agency Private Bank CSO Academia Other Very pessimistic 11.1% 0.0% 0.0% 11.1% 11.1% 4.3% 3.3% 25.0% 7.1% Somewhat pessimistic 0.0% 10.0% 6.5% 11.1% 44.4% 26.1% 26.7% 56.3% 28.6% Somewhat optimistic 22.2% 40.0% 51.6% 11.1% 33.3% 56.5% 50.0% 12.5% 42.9% Very optimistic 66.7% 40.0% 41.9% 44.4% 11.1% 13.0% 16.7% 0.0% 21.4% Not sure 0.0% 10.0% 0.0% 22.2% 0.0% 0.0% 3.3% 6.3% 0.0% *Significantly different between stakeholder groups 14 All 160 respondents provided information about their current affiliation (question H1 in the questionnaire). 15 Includes the following categories: Media (N=6), Independent Government Institution (N=5), and Other (N=3). 60 World Bank Group Country Opinion Survey 2019: Guatemala A. General Issues facing Guatemala (continued) Listed below are a number of development priorities in Guatemala. Please identify which of the following you consider the most important development priorities in Guatemala. (Choose no more than THREE) Bilateral/ Private Sector/ Percentage of Respondents Office of the President/ Employee of a Ministry/ Local Multilateral Financial Sector/ (Responses combined) Office of Minister Congress Secretarial Department Government Agency Private Bank CSO Academia Other Global/regional integration 0.0% 0.0% 0.0% 0.0% 5.6% 0.0% 3.3% 0.0% 7.1% Urban development 0.0% 0.0% 9.7% 11.1% 11.1% 4.3% 13.3% 0.0% 7.1% Energy 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% 6.7% 0.0% 0.0% Private sector development 0.0% 10.0% 3.2% 0.0% 0.0% 13.0% 3.3% 0.0% 7.1% Education 50.0% 30.0% 45.2% 55.6% 33.3% 30.4% 36.7% 31.3% 50.0% Public sector governance/reform 25.0% 30.0% 16.1% 0.0% 33.3% 17.4% 23.3% 50.0% 21.4% Water and sanitation 12.5% 0.0% 6.5% 0.0% 11.1% 13.0% 6.7% 0.0% 7.1% Social protection 0.0% 10.0% 6.5% 0.0% 5.6% 0.0% 0.0% 0.0% 0.0% Gender equity (closing the gap between women 0.0% 0.0% 0.0% 11.1% 11.1% 4.3% 6.7% 0.0% 0.0% and men, and boys and girls) Pollution 0.0% 0.0% 3.2% 0.0% 0.0% 4.3% 0.0% 0.0% 0.0% Job creation/employment 12.5% 30.0% 32.3% 33.3% 5.6% 30.4% 23.3% 31.3% 14.3% Health 62.5% 20.0% 22.6% 33.3% 11.1% 13.0% 16.7% 18.8% 7.1% Financial markets 0.0% 0.0% 0.0% 0.0% 0.0% 4.3% 0.0% 0.0% 7.1% Transport 25.0% 20.0% 3.2% 11.1% 11.1% 13.0% 6.7% 6.3% 7.1% Poverty reduction 37.5% 0.0% 35.5% 22.2% 22.2% 26.1% 36.7% 18.8% 28.6% Anti-corruption 0.0% 10.0% 19.4% 22.2% 16.7% 21.7% 10.0% 18.8% 7.1% Judiciary reform* 12.5% 0.0% 3.2% 0.0% 5.6% 13.0% 13.3% 25.0% 35.7% Crime and violence 0.0% 10.0% 6.5% 11.1% 11.1% 4.3% 6.7% 6.3% 7.1% Natural resource management (renewable) 0.0% 0.0% 9.7% 0.0% 11.1% 0.0% 3.3% 0.0% 14.3% Climate change 12.5% 10.0% 3.2% 0.0% 11.1% 0.0% 10.0% 0.0% 0.0% Economic growth 12.5% 20.0% 29.0% 44.4% 5.6% 30.4% 13.3% 12.5% 21.4% Agriculture and rural development 0.0% 20.0% 3.2% 0.0% 0.0% 13.0% 10.0% 12.5% 0.0% Trade and exports 0.0% 30.0% 9.7% 0.0% 5.6% 4.3% 6.7% 6.3% 0.0% Disaster risk management 0.0% 0.0% 12.9% 0.0% 0.0% 0.0% 6.7% 0.0% 7.1% Equality of opportunity* 0.0% 0.0% 3.2% 22.2% 33.3% 0.0% 10.0% 25.0% 7.1% Nutrition 25.0% 40.0% 3.2% 0.0% 27.8% 21.7% 23.3% 37.5% 14.3% Information and communications technology 12.5% 0.0% 6.5% 0.0% 5.6% 4.3% 3.3% 0.0% 0.0% *Significantly different between stakeholder groups 61 World Bank Group Country Opinion Survey 2019: Guatemala A. General Issues facing Guatemala (continued) When economic and/or social reform efforts fail or are slow to take place in Guatemala, which of the following would you attribute this to? (Choose no more than TWO) Bilateral/ Private Sector/ Percentage of Respondents Office of the President/ Employee of a Ministry/ Local Multilateral Financial Sector/ (Responses combined) Office of Minister Congress Secretarial Department Government Agency Private Bank CSO Academia Other Insufficient level of citizen/civil society 12.5% 20.0% 19.4% 0.0% 17.6% 31.8% 21.4% 18.8% 14.3% participation Corruption 25.0% 30.0% 45.2% 33.3% 64.7% 50.0% 57.1% 50.0% 64.3% Private sector involvement and/or influence 0.0% 20.0% 3.2% 11.1% 17.6% 4.5% 14.3% 31.3% 0.0% Insufficient level of private sector participation 0.0% 20.0% 12.9% 22.2% 5.9% 0.0% 7.1% 6.3% 0.0% Insufficient level of donor coordination 0.0% 10.0% 3.2% 0.0% 0.0% 4.5% 3.6% 6.3% 0.0% Reforms are not well thought out in light of 50.0% 20.0% 22.6% 11.1% 11.8% 18.2% 32.1% 6.3% 28.6% country challenges Poor coordination within the government 12.5% 10.0% 22.6% 0.0% 11.8% 9.1% 10.7% 0.0% 7.1% Insufficient level of government accountability 0.0% 10.0% 12.9% 22.2% 0.0% 0.0% 7.1% 6.3% 7.1% Political pressures and obstacles 62.5% 30.0% 35.5% 22.2% 35.3% 22.7% 14.3% 18.8% 14.3% Insufficient level of capacity in the government 25.0% 20.0% 16.1% 55.6% 35.3% 50.0% 25.0% 43.8% 50.0% Other 0.0% 10.0% 3.2% 0.0% 0.0% 0.0% 3.6% 6.3% 14.3% Bilateral/ Private Sector/ Office of the President/ Employee of a Ministry/ Local Multilateral Financial Sector/ Office of Minister Congress Secretarial Department Government Agency Private Bank CSO Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you trust the World Bank 6 8.83 0.98 7 7.00 3.21 31 7.35 1.92 9 7.33 3.24 16 7.25 1.57 18 6.83 2.48 25 6.40 2.08 13 6.23 2.42 14 6.36 2.31 Group to do what is right? (1-To no degree at all, 10-To a very significant degree) B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Guatemala? (1-Not familiar at all, 10-Extremely familiar) Bilateral/ Private Sector/ Office of the President/ Employee of a Ministry/ Local Multilateral Financial Sector/ Office of Minister Congress Secretarial Department Government Agency Private Bank CSO Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD World Bank Group (WBG)* 7 8.86 1.21 9 6.22 2.91 30 6.33 2.25 9 7.67 2.24 15 7.53 2.13 21 5.48 2.40 25 5.08 2.52 15 5.80 1.97 14 7.00 2.45 Inter-American Development Bank (IDB/BID)* 6 9.00 1.26 9 6.44 2.40 30 6.43 1.81 8 6.00 2.83 15 8.07 1.49 21 5.90 2.10 25 5.68 2.38 15 6.00 2.10 14 7.07 2.40 Central American Bank for Economic 6 9.00 1.26 9 5.00 3.00 30 5.87 2.49 9 5.89 3.10 15 5.87 1.88 21 5.38 2.27 25 5.16 2.13 15 5.93 2.05 14 5.36 2.90 Integration (CABEI/BCiE) *Significantly different between stakeholder groups 62 World Bank Group Country Opinion Survey 2019: Guatemala B. Overall Attitudes toward the World Bank Group (continued) Overall, please rate your impression of the effectiveness of these organizations in Guatemala. (1-Not effective at all, 10-Very effective) Bilateral/ Private Sector/ Office of the President/ Employee of a Ministry/ Local Multilateral Financial Sector/ Office of Minister Congress Secretarial Department Government Agency Private Bank CSO Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD World Bank Group (WBG) 6 7.50 1.38 9 7.22 2.44 27 7.00 1.98 8 6.75 2.76 14 7.36 1.39 15 5.87 2.29 22 5.59 2.20 12 5.83 2.21 14 6.64 2.44 Inter-American Development Bank (IDB/BID)* 6 7.50 1.22 9 7.33 2.00 26 6.88 1.75 8 4.88 2.64 14 7.71 1.27 17 6.18 2.38 23 5.78 2.00 12 5.50 1.88 14 6.21 2.49 Central American Bank for Economic 6 6.83 1.47 8 6.13 2.70 24 6.83 1.69 7 3.86 1.68 11 6.64 1.43 16 6.13 2.33 21 5.00 2.00 13 4.69 1.93 13 5.54 2.47 Integration (CABEI/BCiE)* *Significantly different between stakeholder groups 63 World Bank Group Country Opinion Survey 2019: Guatemala B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Guatemala, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Guatemala? (Choose no more than THREE) Bilateral/ Private Sector/ Percentage of Respondents Office of the President/ Employee of a Ministry/ Local Multilateral Financial Sector/ (Responses combined) Office of Minister Congress Secretarial Department Government Agency Private Bank CSO Academia Other Financial markets 0.0% 11.1% 3.3% 0.0% 0.0% 9.5% 3.8% 0.0% 7.1% Education 50.0% 33.3% 36.7% 44.4% 13.3% 42.9% 26.9% 13.3% 64.3% Public sector governance/reform* 0.0% 33.3% 10.0% 11.1% 46.7% 9.5% 34.6% 46.7% 14.3% Job creation/employment 0.0% 11.1% 23.3% 11.1% 6.7% 33.3% 7.7% 20.0% 7.1% Health* 50.0% 33.3% 16.7% 22.2% 6.7% 0.0% 3.8% 13.3% 7.1% Social protection 0.0% 0.0% 0.0% 0.0% 6.7% 0.0% 0.0% 6.7% 0.0% Anti-corruption 16.7% 11.1% 16.7% 11.1% 13.3% 28.6% 11.5% 26.7% 7.1% Water and sanitation 16.7% 22.2% 6.7% 22.2% 13.3% 4.8% 3.8% 6.7% 0.0% Gender equity (closing the gap between women 16.7% 0.0% 3.3% 11.1% 13.3% 0.0% 3.8% 0.0% 0.0% and men, and boys and girls) Private sector development 0.0% 0.0% 0.0% 0.0% 0.0% 9.5% 11.5% 0.0% 0.0% Global/regional integration 0.0% 11.1% 6.7% 11.1% 6.7% 0.0% 11.5% 0.0% 0.0% Pollution 0.0% 0.0% 3.3% 0.0% 6.7% 0.0% 0.0% 0.0% 7.1% Urban development 0.0% 0.0% 3.3% 33.3% 13.3% 4.8% 15.4% 6.7% 14.3% Judiciary reform 0.0% 0.0% 6.7% 0.0% 0.0% 9.5% 7.7% 13.3% 14.3% Transport* 0.0% 11.1% 0.0% 0.0% 0.0% 23.8% 11.5% 46.7% 7.1% Natural resource management (renewable) 0.0% 0.0% 3.3% 0.0% 6.7% 0.0% 7.7% 0.0% 14.3% Climate change 0.0% 11.1% 3.3% 0.0% 20.0% 4.8% 7.7% 6.7% 21.4% Nutrition 33.3% 11.1% 16.7% 0.0% 26.7% 4.8% 15.4% 13.3% 28.6% Information and communications technology 16.7% 11.1% 13.3% 0.0% 0.0% 14.3% 0.0% 0.0% 0.0% Agriculture and rural development 33.3% 22.2% 10.0% 11.1% 0.0% 4.8% 3.8% 20.0% 0.0% Economic growth 16.7% 22.2% 33.3% 33.3% 20.0% 42.9% 42.3% 6.7% 21.4% Disaster risk management 0.0% 0.0% 20.0% 0.0% 6.7% 0.0% 11.5% 6.7% 7.1% Trade and exports 16.7% 11.1% 3.3% 22.2% 13.3% 19.0% 0.0% 6.7% 0.0% Crime and violence 0.0% 11.1% 0.0% 11.1% 6.7% 4.8% 7.7% 0.0% 7.1% Poverty reduction 16.7% 22.2% 46.7% 33.3% 20.0% 23.8% 34.6% 26.7% 28.6% Equality of opportunity 0.0% 0.0% 13.3% 11.1% 20.0% 0.0% 3.8% 13.3% 7.1% Energy 16.7% 0.0% 0.0% 0.0% 0.0% 0.0% 11.5% 0.0% 0.0% *Significantly different between stakeholder groups 64 World Bank Group Country Opinion Survey 2019: Guatemala B. Overall Attitudes toward the World Bank Group (continued) From your perspective, which of the following best describes the World Bank Group’s current emphasis on investing in human capital (e.g., education, health, social protection)? Bilateral/ Private Sector/ Office of the President/ Employee of a Ministry/ Local Multilateral Financial Sector/ Percentage of Respondents Office of Minister Congress Secretarial Department Government Agency Private Bank CSO Academia Other Increased its emphasis recently 14.3% 11.1% 23.3% 22.2% 21.4% 5.0% 15.4% 7.1% 30.8% Decreased its emphasis recently 0.0% 0.0% 6.7% 33.3% 7.1% 10.0% 19.2% 21.4% 23.1% Emphasis has remained pretty consistent over 28.6% 66.7% 30.0% 33.3% 50.0% 30.0% 23.1% 28.6% 30.8% time Don’t know 57.1% 22.2% 40.0% 11.1% 21.4% 55.0% 42.3% 42.9% 15.4% In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Bilateral/ Private Sector/ Percentage of Respondents Office of the President/ Employee of a Ministry/ Local Multilateral Financial Sector/ (Responses combined) Office of Minister Congress Secretarial Department Government Agency Private Bank CSO Academia Other Parliament 0.0% 33.3% 6.7% 11.1% 28.6% 5.0% 7.7% 7.1% 15.4% Donor community 0.0% 0.0% 0.0% 11.1% 21.4% 5.0% 3.8% 7.1% 23.1% NGOs/Community Based Organizations 0.0% 11.1% 23.3% 22.2% 35.7% 20.0% 38.5% 21.4% 7.7% Beneficiaries 28.6% 22.2% 20.0% 0.0% 14.3% 20.0% 11.5% 7.1% 15.4% Youth/university groups 28.6% 33.3% 23.3% 22.2% 14.3% 15.0% 3.8% 0.0% 30.8% Academia/think tanks/research institutes* 14.3% 22.2% 33.3% 33.3% 14.3% 15.0% 30.8% 85.7% 0.0% Private sector* 14.3% 33.3% 6.7% 11.1% 7.1% 55.0% 30.8% 7.1% 23.1% Local government 42.9% 33.3% 66.7% 66.7% 42.9% 40.0% 34.6% 64.3% 23.1% Foundations* 0.0% 0.0% 0.0% 0.0% 0.0% 5.0% 23.1% 0.0% 15.4% Media 0.0% 11.1% 6.7% 11.1% 14.3% 5.0% 0.0% 0.0% 15.4% Other 14.3% 0.0% 3.3% 11.1% 0.0% 0.0% 3.8% 0.0% 15.4% Don’t know* 28.6% 0.0% 3.3% 0.0% 0.0% 0.0% 3.8% 0.0% 0.0% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group’s work in Guatemala? (1-Strongly disagree, 10-Strongly agree) Bilateral/ Private Sector/ Office of the President/ Employee of a Ministry/ Local Multilateral Financial Sector/ Office of Minister Congress Secretarial Department Government Agency Private Bank CSO Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays 6 7.50 1.22 8 6.50 2.45 28 6.79 2.02 9 6.44 3.54 14 6.36 2.31 17 6.00 2.15 24 5.04 2.91 13 5.69 2.25 13 5.92 2.14 a relevant role in development in Guatemala The World Bank Group’s work is aligned with what I consider the development priorities for 6 7.67 1.37 9 5.67 2.35 28 6.57 2.36 9 5.67 3.24 13 7.38 1.71 16 5.63 1.78 22 4.82 2.58 12 4.75 2.05 13 5.85 2.27 Guatemala* *Significantly different between stakeholder groups 65 World Bank Group Country Opinion Survey 2019: Guatemala B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Guatemala, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Bilateral/ Private Sector/ Office of the President/ Employee of a Ministry/ Local Multilateral Financial Sector/ Office of Minister Congress Secretarial Department Government Agency Private Bank CSO Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs* 3 8.33 0.58 9 5.78 1.99 25 7.12 1.96 7 6.14 2.12 11 7.00 2.00 13 6.00 1.58 23 5.35 2.50 8 5.00 2.39 13 5.77 2.31 Flexibility (in terms of the institution’s products 3 8.00 0.00 9 5.56 2.07 25 6.72 1.84 6 5.00 3.29 9 5.89 1.69 13 5.54 1.71 19 4.79 2.25 9 4.67 1.58 12 4.75 2.26 and services)* Flexibility (in terms of changing country 4 7.75 0.96 9 5.56 1.94 25 6.64 1.73 8 5.38 3.46 11 6.55 1.75 13 5.38 1.50 19 5.05 2.20 10 4.60 1.58 13 5.15 2.12 circumstances)* Being inclusive 2 8.00 1.41 6 6.67 2.73 25 6.88 1.51 8 5.88 3.52 12 6.75 1.42 13 6.08 1.85 20 5.55 2.52 11 5.36 1.80 13 6.00 2.35 Openness (sharing data and other 3 8.33 1.53 8 6.88 2.03 25 7.56 1.92 7 6.29 3.20 11 7.36 1.80 15 6.80 2.18 22 6.55 2.06 11 6.45 1.63 13 6.54 3.04 information) Collaboration with the Government 4 7.25 0.96 7 6.71 2.43 27 7.81 1.59 8 7.00 3.07 12 7.00 1.86 13 7.46 1.33 22 6.68 2.38 10 6.50 1.72 13 6.38 2.63 The speed in which it gets things 3 5.67 2.31 6 5.33 3.27 25 6.96 1.59 6 5.33 3.44 10 5.90 1.79 11 5.36 1.75 18 4.22 2.24 11 5.18 2.32 13 5.15 2.03 accomplished on the ground* Helping to bring discipline/effective supervision to implementation of investment 3 7.67 0.58 8 5.63 2.62 23 7.04 2.06 5 6.00 3.39 11 6.73 1.56 12 6.25 2.09 19 5.68 2.31 10 5.70 2.11 13 6.31 2.53 projects Collaboration with civil society* 3 7.00 1.00 6 6.83 2.93 21 7.00 1.55 5 4.40 4.28 11 6.36 1.63 11 5.55 1.57 21 5.00 2.43 11 4.36 2.20 12 5.58 2.71 Staff accessibility* 4 7.50 2.08 9 6.11 2.57 25 7.64 1.85 7 5.57 3.60 12 8.08 1.78 13 5.85 2.41 22 5.73 2.43 9 5.33 3.00 12 5.58 2.81 Collaboration with other donors and 3 7.67 1.15 6 5.33 2.34 23 7.13 1.91 7 6.43 2.51 13 7.46 1.45 9 4.89 2.32 18 5.72 2.14 8 6.75 1.91 13 5.54 1.98 development partners* Collaboration with the private sector 2 8.00 0.00 7 6.57 2.57 16 6.81 1.68 4 5.75 2.06 8 7.13 1.36 14 6.79 1.89 18 5.78 2.34 6 5.83 1.47 12 5.25 2.53 Straightforwardness and honesty 3 8.67 1.53 9 6.00 3.16 25 7.96 2.01 8 6.63 3.38 12 7.92 1.73 14 7.50 2.28 22 6.55 2.61 10 6.50 1.72 12 5.83 2.86 Treating clients and stakeholders in 4 7.50 2.08 9 6.78 2.99 28 8.07 1.92 7 7.29 2.63 12 8.00 2.22 14 7.93 1.86 20 6.75 2.77 11 8.09 1.92 13 7.00 2.77 Guatemala with respect Being a long-term partner 3 8.33 0.58 8 7.25 2.19 26 8.15 1.80 8 7.00 2.93 12 8.08 1.98 12 8.42 1.24 20 6.80 2.28 10 7.10 2.38 13 6.46 2.50 *Significantly different between stakeholder groups 66 World Bank Group Country Opinion Survey 2019: Guatemala C. World Bank Group’s Effectiveness and Results Bilateral/ Private Sector/ Office of the President/ Employee of a Ministry/ Local Multilateral Financial Sector/ Office of Minister Congress Secretarial Department Government Agency Private Bank CSO Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in 5 6.80 2.95 9 6.00 2.69 24 7.63 1.56 8 7.00 3.02 14 6.57 1.55 13 6.77 2.09 21 6.00 2.63 10 4.90 1.73 12 5.67 2.31 Guatemala? (1-To no degree at all, 10-To a very significant degree) Bilateral/ Private Sector/ Office of the President/ Employee of a Ministry/ Local Multilateral Financial Sector/ Office of Minister Congress Secretarial Department Government Agency Private Bank CSO Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group influence the development agenda in 4 6.25 2.99 6 4.83 1.83 22 6.86 1.81 8 4.75 3.37 14 6.14 1.99 14 6.29 1.33 21 6.00 2.37 12 5.25 1.14 12 5.83 2.52 Guatemala? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Guatemala? (1- Strongly disagree, 10- Strongly agree) Bilateral/ Private Sector/ Office of the President/ Employee of a Ministry/ Local Multilateral Financial Sector/ Office of Minister Congress Secretarial Department Government Agency Private Bank CSO Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments 4 5.00 3.16 9 5.67 2.78 24 6.79 1.74 8 5.38 3.16 13 6.46 1.76 16 6.50 1.83 24 4.96 2.39 10 5.00 2.26 12 5.33 2.90 meet the needs of Guatemala The World Bank Group meets Guatemala’s 5 6.20 3.27 8 5.75 2.49 26 7.15 1.85 8 4.75 3.41 9 6.11 1.69 15 6.53 1.96 22 5.91 2.18 12 5.58 1.44 12 5.42 2.39 needs for knowledge services D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Bilateral/ Private Sector/ Office of the President/ Employee of a Ministry/ Local Multilateral Financial Sector/ Percentage of Respondents Office of Minister Congress Secretarial Department Government Agency Private Bank CSO Academia Other Weekly 0.0% 11.1% 7.4% 22.2% 0.0% 0.0% 15.4% 7.1% 8.3% Monthly 50.0% 22.2% 14.8% 11.1% 28.6% 5.0% 11.5% 28.6% 33.3% A few times a year 16.7% 33.3% 48.1% 33.3% 57.1% 60.0% 50.0% 57.1% 58.3% Rarely 0.0% 11.1% 22.2% 11.1% 14.3% 25.0% 15.4% 7.1% 0.0% Never 33.3% 22.2% 7.4% 22.2% 0.0% 10.0% 7.7% 0.0% 0.0% 67 World Bank Group Country Opinion Survey 2019: Guatemala D. The World Bank Group’s Knowledge Work and Activities (continued) In Guatemala, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Bilateral/ Private Sector/ Office of the President/ Employee of a Ministry/ Local Multilateral Financial Sector/ Office of Minister Congress Secretarial Department Government Agency Private Bank CSO Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are adaptable to Guatemala’s specific development challenges and country 5 6.40 3.13 9 6.44 2.24 24 7.25 1.82 7 7.86 2.61 11 6.91 1.92 15 6.73 1.28 21 6.38 2.40 11 6.18 2.09 12 5.58 2.19 circumstances Bilateral/ Private Sector/ Office of the President/ Employee of a Ministry/ Local Multilateral Financial Sector/ Office of Minister Congress Secretarial Department Government Agency Private Bank CSO Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge 4 5.75 2.63 9 6.00 2.29 25 7.36 1.38 8 7.25 2.49 14 6.07 1.94 19 6.58 2.39 23 6.04 2.40 11 5.73 1.79 12 6.00 2.52 work and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge 4 6.75 3.20 7 7.29 1.60 24 8.29 1.33 6 8.67 1.21 14 7.93 2.06 15 7.67 1.91 22 7.27 2.10 11 7.64 1.43 12 7.42 2.15 work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1- Strongly disagree, 10- Strongly agree) Bilateral/ Private Sector/ Office of the President/ Employee of a Ministry/ Local Multilateral Financial Sector/ Office of Minister Congress Secretarial Department Government Agency Private Bank CSO Academia Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group takes decisions 3 5.67 2.52 8 6.25 2.96 16 7.38 2.28 6 5.83 3.06 10 7.30 1.89 12 6.08 1.88 18 5.39 2.57 7 5.86 1.95 11 4.91 2.47 quickly in Guatemala Where country systems are adequate, the World Bank Group makes appropriate use of 3 8.00 1.73 6 6.50 2.43 17 7.94 1.34 6 7.17 3.49 11 8.18 1.83 8 7.63 1.41 10 5.70 1.89 5 4.80 2.17 11 7.18 2.60 them* *Significantly different between stakeholder groups 68 World Bank Group Country Opinion Survey 2019: Guatemala E. Working with the World Bank Group (continued) In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to the refugee crisis in Guatemala? (Choose no more than TWO) Bilateral/ Private Sector/ Percentage of Respondents Office of the President/ Employee of a Ministry/ Local Multilateral Financial Sector/ (Responses combined) Office of Minister Congress Secretarial Department Government Agency Private Bank CSO Academia Other Jobs 33.3% 22.2% 48.1% 50.0% 38.5% 31.6% 38.5% 42.9% 58.3% Social cohesion 0.0% 0.0% 14.8% 0.0% 23.1% 5.3% 7.7% 21.4% 0.0% Public services 16.7% 11.1% 25.9% 12.5% 15.4% 5.3% 11.5% 21.4% 8.3% Supporting poor and marginalized local 16.7% 22.2% 40.7% 62.5% 53.8% 36.8% 34.6% 21.4% 25.0% communities Business development 0.0% 11.1% 25.9% 0.0% 0.0% 26.3% 19.2% 7.1% 8.3% Macro issues (fiscal accounts, balance of 0.0% 0.0% 3.7% 0.0% 15.4% 0.0% 0.0% 0.0% 0.0% payments, etc.) Education 16.7% 44.4% 22.2% 37.5% 7.7% 36.8% 34.6% 35.7% 25.0% Health* 50.0% 33.3% 3.7% 0.0% 7.7% 15.8% 26.9% 7.1% 41.7% Infrastructure 16.7% 22.2% 11.1% 37.5% 15.4% 36.8% 7.7% 28.6% 16.7% Other* 33.3% 0.0% 0.0% 0.0% 0.0% 0.0% 3.8% 7.1% 0.0% Don’t know 0.0% 11.1% 0.0% 0.0% 7.7% 0.0% 3.8% 0.0% 8.3% *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2019: Guatemala F. The Future Role of the World Bank Group in Guatemala Which of the following SHOULD the World Bank Group do to make itself of greater value in Guatemala? (Choose no more than TWO) Bilateral/ Private Sector/ Percentage of Respondents Office of the President/ Employee of a Ministry/ Local Multilateral Financial Sector/ (Responses combined) Office of Minister Congress Secretarial Department Government Agency Private Bank CSO Academia Other Ensure greater selectivity in its work 0.0% 0.0% 3.7% 12.5% 0.0% 0.0% 8.0% 0.0% 0.0% Increase the level of capacity development in 33.3% 77.8% 59.3% 75.0% 69.2% 36.8% 32.0% 35.7% 41.7% the country Reduce the complexity of obtaining World Bank 16.7% 22.2% 22.2% 0.0% 7.7% 10.5% 8.0% 0.0% 8.3% Group financing Work faster 16.7% 0.0% 7.4% 12.5% 0.0% 0.0% 8.0% 0.0% 16.7% Help to bring discipline/effective supervision to 0.0% 22.2% 11.1% 0.0% 15.4% 26.3% 8.0% 14.3% 8.3% implementation of World Bank Group projects Engage more effectively with partners such as 16.7% 0.0% 3.7% 0.0% 46.2% 15.8% 0.0% 7.1% 8.3% bilaterals, multilaterals, trust funds, UN* Offer more innovative financial products 16.7% 11.1% 0.0% 12.5% 7.7% 10.5% 20.0% 7.1% 8.3% Provide more adequate data/knowledge/ 0.0% 33.3% 7.4% 0.0% 7.7% 5.3% 0.0% 28.6% 16.7% statistics/figures on Guatemala’s economy* Engage more effectively with civil society* 16.7% 0.0% 11.1% 12.5% 0.0% 10.5% 40.0% 28.6% 0.0% Engage more directly with beneficiaries 33.3% 22.2% 11.1% 12.5% 7.7% 15.8% 20.0% 14.3% 16.7% Improve the quality of its experts as related to 0.0% 0.0% 3.7% 0.0% 0.0% 5.3% 12.0% 14.3% 16.7% Guatemala’s specific challenges Offer more innovative knowledge services 16.7% 0.0% 18.5% 25.0% 7.7% 10.5% 20.0% 21.4% 16.7% Collaborate more effectively with Government 16.7% 0.0% 14.8% 37.5% 23.1% 10.5% 8.0% 7.1% 16.7% clients Engage more effectively with private sector* 0.0% 11.1% 0.0% 0.0% 0.0% 42.1% 16.0% 0.0% 16.7% Other 16.7% 0.0% 7.4% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% *Significantly different between stakeholder groups 70 World Bank Group Country Opinion Survey 2019: Guatemala G. Communication and Information Sharing How frequently do you interact with the World Bank Group now in Guatemala? Bilateral/ Private Sector/ Office of the President/ Employee of a Ministry/ Local Multilateral Financial Sector/ Percentage of Respondents Office of Minister Congress Secretarial Department Government Agency Private Bank CSO Academia Other Never 33.3% 22.2% 7.4% 22.2% 7.7% 27.8% 24.0% 21.4% 25.0% Less than once a year 16.7% 0.0% 18.5% 22.2% 15.4% 11.1% 28.0% 14.3% 16.7% Once a year to a few times a year 16.7% 33.3% 59.3% 33.3% 23.1% 44.4% 24.0% 57.1% 41.7% Less than once a month 0.0% 22.2% 0.0% 0.0% 23.1% 16.7% 8.0% 0.0% 0.0% At least once a month 16.7% 11.1% 3.7% 22.2% 30.8% 0.0% 8.0% 7.1% 16.7% At least once a week 16.7% 11.1% 11.1% 0.0% 0.0% 0.0% 8.0% 0.0% 0.0% How do you get most of your information about economic and social development issues in Guatemala? (Choose no more than TWO) Bilateral/ Private Sector/ Percentage of Respondents Office of the President/ Employee of a Ministry/ Local Multilateral Financial Sector/ (Responses combined) Office of Minister Congress Secretarial Department Government Agency Private Bank CSO Academia Other Social media 0.0% 22.2% 25.9% 25.0% 23.1% 11.1% 28.0% 21.4% 33.3% Internet 50.0% 44.4% 63.0% 62.5% 69.2% 44.4% 68.0% 57.1% 41.7% Periodicals 33.3% 11.1% 48.1% 12.5% 23.1% 38.9% 44.0% 50.0% 16.7% International newspapers 0.0% 11.1% 3.7% 0.0% 15.4% 11.1% 0.0% 0.0% 0.0% Local radio 0.0% 0.0% 3.7% 0.0% 0.0% 5.6% 8.0% 0.0% 0.0% International radio 0.0% 0.0% 0.0% 0.0% 7.7% 0.0% 4.0% 0.0% 0.0% Local newspapers 16.7% 22.2% 18.5% 37.5% 38.5% 44.4% 16.0% 14.3% 0.0% Cable television 0.0% 11.1% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Open television (national channels) 16.7% 0.0% 11.1% 12.5% 7.7% 5.6% 4.0% 0.0% 0.0% International television 16.7% 11.1% 7.4% 12.5% 0.0% 5.6% 0.0% 0.0% 16.7% Other* 33.3% 22.2% 3.7% 12.5% 0.0% 16.7% 12.0% 35.7% 50.0% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Bilateral/ Private Sector/ Percentage of Respondents Office of the President/ Employee of a Ministry/ Local Multilateral Financial Sector/ (Responses combined) Office of Minister Congress Secretarial Department Government Agency Private Bank CSO Academia Other Social media 16.7% 22.2% 38.5% 25.0% 33.3% 26.3% 40.0% 14.3% 25.0% World Bank Group’s seminars/workshops/ 50.0% 44.4% 57.7% 62.5% 33.3% 5.3% 48.0% 64.3% 58.3% conferences* Direct contact with World Bank Group 16.7% 33.3% 23.1% 25.0% 33.3% 15.8% 12.0% 21.4% 50.0% e-Newsletters 33.3% 44.4% 34.6% 37.5% 58.3% 68.4% 40.0% 35.7% 33.3% World Bank Group’s website 16.7% 11.1% 15.4% 0.0% 16.7% 36.8% 24.0% 7.1% 0.0% World Bank Group’s publications and other 50.0% 22.2% 15.4% 37.5% 8.3% 31.6% 20.0% 35.7% 25.0% written materials *Significantly different between stakeholder groups 71 World Bank Group Country Opinion Survey 2019: Guatemala G. Communication and Information Sharing (continued) Which Internet connection do you use primarily when visiting a World Bank Group website? Bilateral/ Private Sector/ Office of the President/ Employee of a Ministry/ Local Multilateral Financial Sector/ Percentage of Respondents Office of Minister Congress Secretarial Department Government Agency Private Bank CSO Academia Other High speed/WiFi 100.0% 100.0% 91.7% 85.7% 76.9% 93.3% 100.0% 92.9% 81.8% Dial-up 0.0% 0.0% 8.3% 14.3% 23.1% 6.7% 0.0% 7.1% 18.2% H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, MIGA, ICSID) in your country?* Bilateral/ Private Sector/ Office of the President/ Employee of a Ministry/ Local Multilateral Financial Sector/ Percentage of Respondents Office of Minister Congress Secretarial Department Government Agency Private Bank CSO Academia Other Yes 33.3% 20.0% 41.9% 44.4% 41.2% 30.4% 13.3% 0.0% 15.4% No 66.7% 80.0% 58.1% 55.6% 58.8% 69.6% 86.7% 100.0% 84.6% *Significantly different between stakeholder groups If yes, which of the following agencies of the World Bank Group do you primarily collaborate/work with in Guatemala?* (Select only ONE response) Bilateral/ Private Sector/ Office of the President/ Employee of a Ministry/ Local Multilateral Financial Sector/ Percentage of Respondents Office of Minister Congress Secretarial Department Government Agency Private Bank CSO Academia Other The World Bank (IBRD) 50.0% 100.0% 84.6% 100.0% 100.0% 42.9% 100.0% 0.0% 50.0% The International Finance Corporation (IFC) 0.0% 0.0% 7.7% 0.0% 0.0% 57.1% 0.0% 0.0% 50.0% The Multilateral Investment Guarantee Agency 50.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 100.0% 0.0% (MIGA) International Centre for Settlement of 0.0% 0.0% 7.7% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Investment Disputes (ICSID) *Significantly different between stakeholder groups Which of the following describes most of your exposure to the World Bank Group in Guatemala? (Choose no more than TWO) Bilateral/ Private Sector/ Percentage of Respondents Office of the President/ Employee of a Ministry/ Local Multilateral Financial Sector/ (Responses combined) Office of Minister Congress Secretarial Department Government Agency Private Bank CSO Academia Other Observer 22.2% 0.0% 10.3% 12.5% 11.1% 18.2% 25.0% 6.3% 21.4% Use World Bank Group reports/data* 33.3% 30.0% 27.6% 37.5% 50.0% 31.8% 53.6% 81.3% 35.7% Engage in World Bank Group related/sponsored 44.4% 80.0% 37.9% 62.5% 50.0% 27.3% 50.0% 37.5% 50.0% events/activities Collaborate as part of my professional duties* 33.3% 40.0% 65.5% 25.0% 33.3% 27.3% 28.6% 31.3% 14.3% Use World Bank Group website for information, 33.3% 20.0% 13.8% 25.0% 27.8% 50.0% 14.3% 25.0% 28.6% data, research, etc. *Significantly different between stakeholder groups 72 World Bank Group Country Opinion Survey 2019: Guatemala Appendix C: Responses to Selected Questions by Level of Collaboration with the World Bank Group16 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY19 Guatemala COS questionnaire: All 10-point scale questions and questions B4, B6, B7 and F1 from the questionnaire. Collaborating with the WBG N=42 Not collaborating with the WBG N=115 A. General Issues Facing Guatemala To what extent do you trust each of the following groups to do what is right? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The national government 38 4.68 2.30 102 4.14 2.26 Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) 36 6.97 2.14 100 6.57 2.02 The World Bank Group 36 7.47 2.18 101 6.72 2.25 The International Monetary Fund 31 6.81 2.09 96 6.25 2.33 UN 34 6.56 2.67 102 6.11 2.47 Regional development banks 32 6.69 1.94 94 6.13 2.01 Guatemala’s Central Bank 36 6.94 2.43 101 6.74 2.02 International private sector 30 6.00 2.53 94 6.14 2.13 Domestic private sector 37 5.65 2.58 101 5.73 2.31 International civil society 33 5.73 2.27 100 5.61 2.24 Domestic civil society 35 5.51 2.19 101 5.54 2.19 Faith-based institutions 33 5.58 2.46 96 5.79 2.27 Domestic traditional media and their web presence 36 4.75 2.20 102 5.06 2.30 International media and their web presence 34 5.50 2.14 98 5.40 2.20 Web based media 36 5.22 2.10 100 5.07 2.32 B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Guatemala? (1-Not familiar at all, 10-Extremely familiar) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD World Bank Group (WBG)* 37 7.59 1.86 105 5.88 2.52 Inter-American Development Bank (IDB/BID)* 37 7.30 2.17 103 6.23 2.19 Central American Bank for Economic Integration 37 6.11 2.60 104 5.56 2.38 (CABEI/BCiE) *Significantly different between collaborators and non-collaborators 16 Only 157 respondents provided information about their level of collaboration with the World Bank Group (question H3 in the questionnaire). Therefore, only these respondents were included in the analysis presented in this appendix. 73 World Bank Group Country Opinion Survey 2019: Guatemala B. Overall Attitudes toward the World Bank Group (continued) Overall, please rate your impression of the effectiveness of these organizations in Guatemala. (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD World Bank Group (WBG) 33 7.06 1.58 91 6.30 2.35 Inter-American Development Bank (IDB/BID) 33 7.00 1.52 94 6.17 2.24 Central American Bank for Economic Integration 31 6.26 1.90 86 5.57 2.19 (CABEI/BCiE) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help 34 7.85 1.58 78 6.81 2.36 Guatemala solve its most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators When thinking about how the World Bank Group can have the most impact on development results in Guatemala, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Guatemala? (Choose no more than THREE) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Financial markets 5.6% 3.8% Education 30.6% 35.8% Public sector governance/reform 22.2% 22.6% Job creation/employment 16.7% 16.0% Health 11.1% 13.2% Social protection 0.0% 1.9% Anti-corruption 13.9% 17.9% Water and sanitation 8.3% 7.5% Gender equity (closing the gap between women and men, and boys and girls) 5.6% 3.8% Private sector development 0.0% 4.7% Global/regional integration 5.6% 5.7% Pollution 2.8% 1.9% Urban development 8.3% 10.4% Judiciary reform 5.6% 7.5% Transport 13.9% 10.4% Natural resource management (renewable) 2.8% 3.8% Climate change 8.3% 6.6% Nutrition 13.9% 17.0% Information and communications technology 5.6% 6.6% Agriculture and rural development 13.9% 7.5% Economic growth 27.8% 31.1% Disaster risk management* 16.7% 5.7% Trade and exports 8.3% 8.5% Crime and violence 2.8% 5.7% Poverty reduction 33.3% 30.2% Equality of opportunity 11.1% 7.5% Energy 2.8% 2.8% *Significantly different between collaborators and non-collaborators 74 World Bank Group Country Opinion Survey 2019: Guatemala B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Guatemala? (Choose no more than TWO) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Not aligned with country priorities 10.8% 15.4% Not enough public disclosure of its work 18.9% 27.9% Arrogant in its approach 2.7% 3.8% Not collaborating enough with partners such as bilaterals, multilaterals, trust 10.8% 4.8% funds, UN Not adequately sensitive to political/social realities in Guatemala 16.2% 23.1% Staff too inaccessible 2.7% 6.7% Not collaborating enough with private sector 8.1% 3.8% Too influenced by developed countries 10.8% 7.7% World Bank Group’s processes too slow and complex 21.6% 11.5% Not collaborating enough with civil society 5.4% 11.5% Not adequately flexible 10.8% 3.8% Not sufficiently focused on sustainable results 5.4% 6.7% Not willing to honestly criticize policies and reform efforts in the country 18.9% 14.4% Inadequate World Bank Group’s staffing in Guatemala 13.5% 7.7% Other 2.7% 2.9% Don’t know 13.5% 16.3% To what extent do you believe that the World Bank Group’s work and support help the poorest in Guatemala? (Select only ONE response) Collaborating with Not collaborating Percentage of Respondents the WBG with the WBG To a fully sufficient degree 2.7% 6.9% To a somewhat sufficient degree 29.7% 22.8% To a somewhat insufficient degree 40.5% 27.7% To a very insufficient degree 10.8% 18.8% Don’t know 16.2% 23.8% To what extent do you agree with the following statements about the World Bank Group’s work in Guatemala? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant 36 6.89 2.08 93 5.76 2.50 role in development in Guatemala* The World Bank Group’s work is aligned with what I 36 6.89 2.03 89 5.47 2.43 consider the development priorities for Guatemala* *Significantly different between collaborators and non-collaborators 75 World Bank Group Country Opinion Survey 2019: Guatemala B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Guatemala, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Responsiveness to needs 32 6.69 1.80 77 5.88 2.32 Flexibility (in terms of the institution’s products and 31 6.10 2.17 73 5.36 2.11 services) Flexibility (in terms of changing country circumstances) 30 6.13 1.96 80 5.54 2.13 Being inclusive 31 6.68 2.02 77 5.97 2.19 Openness (sharing data and other information) 31 7.29 2.10 81 6.74 2.22 Collaboration with the Government* 31 7.87 1.98 83 6.72 2.03 The speed in which it gets things accomplished on the 27 6.07 2.13 74 5.32 2.29 ground Helping to bring discipline/effective supervision to 28 7.00 1.92 75 6.01 2.27 implementation of investment projects* Collaboration with civil society 23 6.13 2.10 76 5.62 2.45 Staff accessibility* 33 7.45 2.09 77 5.92 2.59 Collaboration with other donors and development partners 30 6.83 1.98 67 6.03 2.14 Collaboration with the private sector 24 6.88 1.54 62 6.03 2.20 Straightforwardness and honesty 32 7.50 2.27 82 6.87 2.56 Treating clients and stakeholders in Guatemala with 32 8.16 2.07 83 7.23 2.40 respect Being a long-term partner 30 7.97 2.13 79 7.24 2.14 *Significantly different between collaborators and non-collaborators 76 World Bank Group Country Opinion Survey 2019: Guatemala C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Guatemala? (1-Not effective at all, 10-Very effective) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Social protection 13 6.15 2.41 28 5.04 2.97 Gender equity (closing the gap between women and men, 19 6.84 1.92 44 6.18 2.60 and boys and girls) Private sector development 18 7.00 2.03 41 6.05 2.54 Education 21 6.81 2.25 62 6.39 2.12 Public sector governance/reform* 27 6.96 2.34 61 5.82 2.44 Global/regional integration 22 6.82 2.32 48 6.25 2.61 Urban development 22 6.55 2.30 45 5.84 2.53 Energy 16 5.63 2.31 36 5.17 2.50 Water and sanitation 18 6.67 2.47 44 5.91 2.60 Pollution 17 5.94 2.38 32 5.34 2.85 Job creation/employment 15 5.67 2.44 35 4.86 2.68 Health 19 7.00 2.54 52 6.27 2.45 Financial markets 15 5.93 2.66 35 6.29 2.40 Transport 17 5.65 2.52 39 5.90 2.20 Agriculture and rural development 19 5.84 2.46 51 6.25 2.28 Trade and exports 14 5.93 2.56 38 5.87 2.30 Crime and violence 14 5.71 2.84 33 5.48 2.62 Natural resource management (renewable) 18 6.00 2.50 40 5.58 2.49 Climate change 22 6.50 2.46 44 6.32 2.59 Poverty reduction 21 6.81 2.29 58 5.91 2.51 Anti-corruption 17 6.53 2.65 48 5.75 2.49 Judiciary reform 15 5.93 2.89 38 5.76 2.47 Economic growth 19 6.79 2.53 58 6.31 2.47 Disaster risk management 24 7.13 2.42 46 6.67 2.42 Equality of opportunity 18 6.56 2.45 39 5.82 2.66 Nutrition 18 7.61 2.79 50 6.42 2.53 Information and communications technology 16 6.63 2.55 29 6.00 2.31 *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 30 6.90 2.11 84 6.29 2.34 achieve development results in Guatemala? (1-To no degree at all, 10-To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent does the World Bank Group influence the 30 6.63 1.97 80 5.70 2.15 development agenda in Guatemala?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between collaborators and non-collaborators 77 World Bank Group Country Opinion Survey 2019: Guatemala C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Guatemala? (1- Strongly disagree, 10- Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 29 6.00 2.49 89 5.71 2.31 needs of Guatemala The World Bank Group meets Guatemala’s needs for 31 6.94 2.28 84 5.77 2.14 knowledge services* *Significantly different between collaborators and non-collaborators D. The World Bank Group’s Knowledge Work and Activities In Guatemala, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1- To no degree at all, 10- To a very significant degree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Are timely 30 7.13 2.33 76 6.51 2.11 Include appropriate level of stakeholder involvement during 29 7.03 1.86 68 6.21 2.16 preparation Lead to practical solutions 30 6.90 2.06 78 6.14 2.25 Are source of relevant information on global good practices 30 7.70 2.31 81 7.21 2.02 Are adequately disseminated 28 6.64 2.13 79 5.66 2.54 Are translated enough into local language 28 6.39 2.77 75 6.71 2.64 Are adaptable to Guatemala’s specific development 31 6.94 1.81 82 6.52 2.23 challenges and country circumstances Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make 33 6.85 1.99 89 6.22 2.22 to development results in your country? Overall, how would you rate the technical quality of the 33 7.79 1.83 79 7.65 1.87 World Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 78 World Bank Group Country Opinion Survey 2019: Guatemala E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD The World Bank Group disburses funds promptly* 26 7.12 2.14 60 6.00 2.33 The World Bank Group effectively monitors and evaluates 27 7.63 1.84 69 6.46 2.46 the projects and programs it supports* The World Bank Group’s approvals and reviews are done 24 7.33 1.58 54 6.28 2.10 in a timely fashion* The World Bank Group’s Environmental and Social 25 7.52 1.73 49 6.51 2.12 Framework requirements are reasonable* The World Bank Group’s conditions on its lending are 26 7.46 2.14 60 6.25 2.39 reasonable* The World Bank Group takes decisions quickly in 27 6.85 2.58 62 5.76 2.32 Guatemala Working with the World Bank Group increases 30 7.60 2.14 74 6.38 2.14 Guatemala’s institutional capacity* Where country systems are adequate, the World Bank 25 7.96 1.67 50 6.70 2.34 Group makes appropriate use of them* *Significantly different between collaborators and non-collaborators Collaborating with the WBG Not collaborating with the WBG N Mean SD N Mean SD To what extent do you believe that the donor community is doing enough to support the government’s efforts related to 22 5.68 1.94 66 5.12 2.58 refugees in Guatemala? (1- To no degree at all, 10- To a very significant degree) F. The Future Role of the World Bank Group in Guatemala Which of the following SHOULD the World Bank Group do to make itself of greater value in Guatemala? (Choose no more than TWO) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Ensure greater selectivity in its work 3.0% 3.1% Increase the level of capacity development in the country 60.6% 45.4% Reduce the complexity of obtaining World Bank Group financing 12.1% 10.3% Work faster 12.1% 4.1% Help to bring discipline/effective supervision to implementation of World Bank 6.1% 13.4% Group projects Engage more effectively with partners such as bilaterals, multilaterals, trust 21.2% 5.2% funds, UN* Offer more innovative financial products 12.1% 9.3% Provide more adequate data/knowledge/statistics/figures on Guatemala’s 6.1% 11.3% economy Engage more effectively with civil society 9.1% 18.6% Engage more directly with beneficiaries 18.2% 15.5% Improve the quality of its experts as related to Guatemala’s specific challenges 0.0% 9.3% Offer more innovative knowledge services 9.1% 18.6% Collaborate more effectively with Government clients 15.2% 13.4% Engage more effectively with private sector 9.1% 12.4% Other 3.0% 3.1% *Significantly different between collaborators and non-collaborators 79 World Bank Group Country Opinion Survey 2019: Guatemala Appendix D: Responses to Selected Questions by Year17 All data presented in this appendix are weighted. As a result, means of the FY 2019 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2016 respondents and the total number of respondents indicated may differ from those reported in the FY 2016 COS report. FY 2016 Number of comparable respondents = 245 FY 2019 Number of comparable respondents = 157 By weighting, the FY 2016 and FY 2019 samples have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2016 FY 2019 Office of the President/Office of Minister 7.5% 7.5% Congress 6.5% 6.5% Government Institutions 22.5% 22.5% Local Government 6.5% 6.5% Bilateral/Multilateral Agency 8.5% 8.5% Civil Society 18.0% 18.0% Private Sector 12.5% 12.5% Academia 12.5% 12.5% Media 5.5% 5.5% B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Guatemala? (1-Not familiar at all, 10-Extremely familiar) FY 2016 FY 2019 N Mean SD N Mean SD World Bank Group (WBG) 240 6.24 2.41 143 6.29 2.46 Inter-American Development Bank (IDB/BID) 239 6.51 2.37 140 6.43 2.24 Central American Bank for Economic Integration (CABEI/BCiE) 239 5.50 2.74 141 5.68 2.47 Overall, please rate your impression of the effectiveness of these organizations in Guatemala. (1-Not effective at all, 10-Very effective) FY 2016 FY 2019 N Mean SD N Mean SD World Bank Group (WBG) 212 6.43 2.15 125 6.46 2.21 Inter-American Development Bank (IDB/BID) 217 6.53 2.19 126 6.31 2.13 Central American Bank for Economic Integration (CABEI/BCiE) 185 5.97 2.44 117 5.65 2.15 FY 2016 FY 2019 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Guatemala solve its 196 7.28 2.16 111 7.05 2.24 most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 17Only those questions that were asked in the FY 2016 and FY 2019 country opinion surveys, with similar response scales/options, are presented in this appendix. 80 World Bank Group Country Opinion Survey 2019: Guatemala B. Overall Attitudes toward the World Bank Group (continued) To what extent do you believe that the World Bank Group’s work and support help the poorest in Guatemala? * (Select only ONE response) Percentage of Respondents FY 2016 FY 2019 To a fully sufficient degree 6.4% 5.1% To a somewhat sufficient degree 17.1% 23.9% To a somewhat insufficient degree 40.6% 31.2% To a very insufficient degree 25.2% 16.7% Don’t know 10.7% 23.2% *Significantly different between FY 2016 and FY 2019 To what extent do you agree with the following statements about the World Bank Group’s work in Guatemala? (1-Strongly disagree, 10-Strongly agree) FY 2016 FY 2019 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 222 5.65 2.23 129 6.08 2.45 development in Guatemala The World Bank Group’s work is aligned with what I consider the 215 5.66 2.23 126 5.84 2.41 development priorities for Guatemala To what extent is the World Bank Group an effective development partner in Guatemala, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) FY 2016 FY 2019 N Mean SD N Mean SD Responsiveness to needs 214 5.71 2.33 108 6.07 2.23 Flexibility (in terms of the institution’s products and services) 189 5.37 2.25 102 5.53 2.19 Flexibility (in terms of changing country circumstances) 199 5.51 2.23 110 5.66 2.13 Being inclusive 191 5.80 2.28 107 6.14 2.22 Openness (sharing data and other information) 198 6.59 2.08 112 6.87 2.23 Collaboration with the Government 203 7.09 1.99 113 7.00 2.11 The speed in which it gets things accomplished on the ground 174 5.47 2.09 101 5.50 2.30 Helping to bring discipline/effective supervision to implementation 101 6.24 2.25 of investment projects ' Collaboration with civil society 182 5.78 2.47 98 5.65 2.42 Staff accessibility 179 5.88 2.49 110 6.35 2.63 Collaboration with other donors and development partners 175 6.29 2.22 97 6.30 2.16 Collaboration with the private sector* 167 6.85 2.30 83 6.20 2.11 Straightforwardness and honesty 187 6.87 2.42 113 6.98 2.52 Treating clients and stakeholders in Guatemala with respect 177 7.31 2.26 115 7.49 2.36 Being a long-term partner 185 7.69 2.20 109 7.43 2.21 *Significantly different between FY 2016 and FY 2019 ' Only FY 2019 questionnaire had this response option 81 World Bank Group Country Opinion Survey 2019: Guatemala C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Guatemala? (1-Not effective at all, 10-Very effective) FY 2016 FY 2019 N Mean SD N Mean SD Social protection 113 5.57 2.41 40 5.39 2.88 Gender equity (closing the gap between women and men, and 97 6.16 2.48 62 6.35 2.49 boys and girls) Private sector development 126 6.55 2.48 57 6.31 2.52 Education 141 6.48 2.41 83 6.46 2.20 Public sector governance/reform 150 6.74 2.30 89 6.11 2.50 Global/regional integration 111 6.64 2.06 69 6.41 2.55 Urban development 115 6.15 2.30 68 6.08 2.51 Energy* 118 6.47 2.14 52 5.26 2.45 Water and sanitation 118 6.51 2.13 61 6.10 2.58 Pollution' 49 5.52 2.74 Job creation/employment 122 5.70 2.48 50 5.04 2.67 Health 123 6.42 2.33 71 6.48 2.51 Financial markets 119 6.84 2.17 49 6.15 2.53 Transport* 113 6.63 2.05 55 5.82 2.33 Agriculture and rural development'' 146 6.36 2.26 70 6.15 2.35 Trade and exports* 122 6.86 2.14 52 5.85 2.40 Crime and violence 101 5.68 2.43 47 5.49 2.74 Natural resource management (renewable)' 58 5.66 2.54 Climate change 116 6.27 2.37 66 6.38 2.57 Poverty reduction 149 6.51 2.53 81 6.15 2.48 Anti-corruption 125 6.29 2.58 66 5.97 2.55 Judiciary reform ' 52 5.78 2.60 Economic growth* 144 7.10 2.17 77 6.36 2.53 Disaster risk management''' 114 6.19 2.47 73 6.90 2.48 Equality of opportunity 117 6.24 2.43 58 6.03 2.67 Nutrition' 68 6.72 2.71 Information and communications technology 101 6.50 2.13 44 6.16 2.43 *Significantly different between FY 2016 and FY 2019 ' Only FY 2019 questionnaire had these response options. '' In FY 2016, there were two categories related to agriculture and rural development: “Rural development” and “Agricultural development.” A mean score of responses to these two categories was calculated and included in a separate variable that then was compared to FY 2019 “Agriculture and rural development” category. ''' In FY 2016, the category was “Disaster management.” FY 2016 FY 2019 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 219 6.18 2.16 114 6.41 2.33 development results in Guatemala? (1-To no degree at all, 10-To a very significant degree) 82 World Bank Group Country Opinion Survey 2019: Guatemala C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Guatemala? (1-Strongly disagree, 10-Strongly agree) FY 2016 FY 2019 N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs of 209 5.91 2.22 117 5.76 2.40 Guatemala The World Bank Group meets Guatemala’s needs for knowledge 212 6.26 2.18 116 6.06 2.27 services D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents FY 2016 FY 2019 Weekly 5.7% 8.2% Monthly 20.1% 20.1% A few times a year 43.2% 48.5% Rarely 25.8% 14.2% Never 5.2% 9.0% In Guatemala, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) FY 2016 FY 2019 N Mean SD N Mean SD Are timely 202 6.50 2.00 108 6.67 2.17 Include appropriate level of stakeholder involvement during 96 6.41 2.18 preparation' Lead to practical solutions 194 6.11 2.09 109 6.25 2.27 Are source of relevant information on global good practices ' 112 7.32 2.11 Are adequately disseminated' 109 5.84 2.49 Are translated enough into local language 188 6.63 2.51 105 6.67 2.69 Are adaptable to Guatemala’s specific development challenges 204 6.35 2.09 114 6.61 2.17 and country circumstances ' Only FY 2019 questionnaire had these response options. FY 2016 FY 2019 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 213 6.76 2.14 122 6.40 2.18 development results in your country? Overall, how would you rate the technical quality of the World 208 7.58 1.71 112 7.76 1.84 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 83 World Bank Group Country Opinion Survey 2019: Guatemala E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) FY 2016 FY 2019 N Mean SD N Mean SD The World Bank Group disburses funds promptly 125 5.93 2.20 85 6.33 2.34 The World Bank Group effectively monitors and evaluates the 162 6.73 2.29 96 6.76 2.36 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 141 6.41 2.22 77 6.54 2.05 timely fashion The World Bank Group’s Environmental and Social Framework 116 6.78 2.17 73 6.78 2.09 requirements are reasonable' The World Bank Group’s conditions on its lending are reasonable 153 6.38 2.17 86 6.57 2.41 The World Bank Group takes decisions quickly in Guatemala 147 5.85 2.25 89 6.05 2.47 Working with the World Bank Group increases Guatemala’s 179 6.87 2.11 104 6.71 2.21 institutional capacity Where country systems are adequate, the World Bank Group 135 6.82 2.17 75 7.07 2.27 makes appropriate use of them ' In FY 2016, the category was “The World Bank Group’s “Safeguard Policy” requirements are reasonable.” F. The Future Role of The World Bank Group in Guatemala When considering the combination of services that the World Bank Group offers in Guatemala, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Guatemala? (Select only ONE response) Percentage of Respondents FY 2016 FY 2019 Financial services 27.4% 21.8% Knowledge products 32.4% 37.6% Convening services 2.7% 6.0% None of the above 2.7% 2.3% The combination is appropriate for Guatemala 27.9% 26.3% Don’t know 6.8% 6.0% 84 World Bank Group Country Opinion Survey 2019: Guatemala Appendix E: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in Guatemala? collaborate/work with the World Bank (Choose no more than TWO) Indicator Question Group in your country? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not collaborating Collaborating No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG with the WBG To what extent do you trust the World Bank Group to do what is 6.72 7.47 7.16 6.38 7.57 6.41 6.57 7.69 6.84 7.43 6.98 7.32 right? Overall, please rate your impression of the World Bank Group’s 6.30 7.06 6.63 5.94 7.10 5.80 5.98 7.15 6.10 7.22 6.61 6.30 effectiveness in Guatemala Overall the World Bank Group currently plays a relevant role in 5.76 6.89 6.26 5.53 6.74 5.42 5.58 6.87 5.85 6.70 6.22 6.03 development in Guatemala The World Bank Group’s work is aligned with what I consider the 5.47 6.89 6.07 5.53 6.33 5.57 5.50 6.58 5.71 6.46 6.17 5.48 development priorities for Guatemala Responsiveness to needs 5.88 6.69 6.33 5.82 6.62 5.85 5.81 6.74 6.05 6.63 6.35 6.00 Flexibility (in terms of the institution’s products and services) 5.36 6.10 5.74 5.20 6.05 5.17 5.25 6.12 5.51 5.93 5.76 5.41 Flexibility (in terms of changing country circumstances) 5.54 6.13 5.85 5.50 6.10 5.45 5.38 6.26 5.73 5.95 5.83 5.76 Being inclusive 5.97 6.68 6.34 6.17 6.71 5.88 5.93 6.76 6.15 6.59 6.43 5.91 Openness (sharing data and other information) 6.74 7.29 7.05 6.62 7.20 6.76 6.66 7.38 6.82 7.27 7.01 6.96 Collaboration with the Government 6.72 7.87 7.22 6.50 7.32 6.92 6.77 7.53 6.87 7.57 7.25 6.74 The speed in which it gets things accomplished on the ground 5.32 6.07 5.69 5.30 5.95 5.22 5.27 6.02 5.34 6.05 5.89 4.70 Helping to bring discipline/effective supervision to implementation 6.01 7.00 6.51 5.89 6.68 6.16 6.06 6.86 6.25 6.73 6.59 5.90 of investment projects Collaboration with civil society 5.62 6.13 6.01 4.50 6.32 5.23 5.39 6.27 5.36 6.61 5.92 5.52 Staff accessibility 5.92 7.45 6.54 6.25 6.95 5.98 6.05 7.00 6.10 7.11 6.71 5.88 Collaboration with other donors and development partners 6.03 6.83 6.51 5.91 6.73 6.05 5.92 6.98 5.80 7.29 6.64 5.63 Collaboration with the private sector 6.03 6.87 6.47 6.11 6.83 5.89 6.02 6.83 6.17 6.87 6.35 6.70 Straightforwardness and honesty 6.87 7.50 7.14 7.31 7.54 6.70 6.98 7.36 6.91 7.55 7.11 7.35 Treating clients and stakeholders in Guatemala with respect 7.23 8.16 7.65 7.62 7.69 7.59 7.36 7.96 7.40 8.00 7.76 7.24 Being a long-term partner 7.24 7.97 7.60 7.92 7.94 7.22 7.47 7.81 7.49 7.84 7.66 7.55 To what extent does the World Bank Group’s work help to 6.29 6.90 6.61 5.54 6.91 5.96 6.26 6.73 6.03 7.13 6.42 6.75 achieve development results in Guatemala? To what extent does the World Bank Group influence the 5.70 6.63 6.13 5.08 6.32 5.65 5.58 6.50 5.69 6.50 6.10 5.68 development agenda in Guatemala? The World Bank Group’s financial instruments meet the needs of 5.71 6.00 6.03 4.93 6.03 5.72 5.70 6.09 5.85 5.96 5.79 6.23 Guatemala The World Bank Group meets Guatemala’s needs for knowledge 5.77 6.94 6.34 4.86 6.40 5.86 5.93 6.42 5.80 6.73 6.20 6.00 services The World Bank Group’s knowledge work and activities are adaptable to Guatemala’s specific development challenges and 6.52 6.94 6.78 6.54 6.95 6.50 6.66 6.85 6.51 7.12 6.72 6.85 country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 6.22 6.85 6.54 5.87 6.66 6.19 6.30 6.63 6.15 6.92 6.45 6.46 development results in your country? Overall, how would you rate the technical quality of the World 7.65 7.79 7.81 7.14 7.80 7.64 7.74 7.71 7.55 7.98 7.52 8.42 Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in Guatemala 5.76 6.85 6.15 6.00 6.31 5.93 5.84 6.43 5.88 6.47 6.07 6.35 Where country systems are adequate, the World Bank Group 6.70 7.96 7.19 6.71 7.61 6.50 6.82 7.47 6.77 7.64 7.19 7.00 makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 85 World Bank Group Country Opinion Survey 2019: Guatemala Appendix F: Guatemala FY 2019 COS Questionnaire World Bank Group Country Survey FY 2019 – Guatemala The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Guatemala or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Guatemala, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Guatemala. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 86 World Bank Group Country Opinion Survey 2019: Guatemala SECTION A: GENERAL ISSUES FACING GUATEMALA A1. When you think about the future in Guatemala, are you … ? 1 Very pessimistic 2 Somewhat pessimistic 3 Somewhat optimistic 4 Very optimistic 5 Not sure A2. Do you think that economic opportunity for citizens in Guatemala is … ? 1 Increasing 2 Decreasing 3 Staying about the same A3. Listed below are a number of development priorities in Guatemala. Please identify which of the following you consider the most important development priorities in Guatemala. (Choose no more than THREE) 1 Global/regional integration 15 Poverty reduction 2 Urban development 16 Anti-corruption 3 Energy 17 Judiciary reform 4 Private sector development 18 Crime and violence 5 Education 19 Natural resource management (renewable) Public sector governance/reform (i.e., government 6 effectiveness, public financial management, public 20 Climate change (e.g., mitigation, adaptation) expenditure, fiscal system reform) 7 Water and sanitation 21 Economic growth Social protection (e.g., pensions, targeted social 8 22 Agriculture and rural development assistance) Gender equity (closing the gap between women 9 23 Trade and exports and men, and boys and girls) 10 Pollution 24 Disaster risk management 11 Job creation/employment 25 Equality of opportunity (i.e., social inclusion) 12 Health 26 Nutrition 13 Financial markets 27 Information and communications technology 14 Transport (e.g., roads, bridges, transportation) 87 World Bank Group Country Opinion Survey 2019: Guatemala SECTION A: GENERAL ISSUES A4. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Guatemala? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 14 Financial markets assistance) Gender equity (closing the gap between women 2 Trade and exports 15 and men, and boys and girls) 3 Crime and violence 16 Private sector development 4 Climate change (e.g., mitigation, adaptation) 17 Education 5 Transport (e.g., roads, bridges, transportation) 18 Global/regional integration Public sector governance/reform (i.e., government 6 Agriculture and rural development 19 effectiveness, public financial management, public expenditure, fiscal system reform) 7 Energy 20 Urban development 8 Disaster risk management 21 Water and sanitation 9 Equality of opportunity (i.e., social inclusion) 22 Pollution 10 Nutrition 23 Job creation/employment 11 Economic growth 24 Judiciary reform 12 Information and communications technology 25 Health 13 Anti-corruption 26 Natural resource management (renewable) A5. When economic and/or social reform efforts fail or are slow to take place in Guatemala, which of the following would you attribute this to? (Choose no more than TWO) 1 Insufficient level of citizen/civil society participation 2 Corruption 3 Private sector involvement and/or influence 4 Insufficient level of private sector participation 5 Insufficient level of donor coordination 6 Reforms are not well thought out in light of country challenges 7 Poor coordination within the government 8 Insufficient level of government accountability 9 Political pressures and obstacles 10 Insufficient level of capacity in the government 11 Other (please specify): ________________________________________ 88 World Bank Group Country Opinion Survey 2019: Guatemala SECTION A: GENERAL ISSUES A6. To what extent do you trust each of the following groups to do what is right? To no degree To a very significant Don't at all degree know 1 The national government 1 2 3 4 5 6 7 8 9 10  2 Bilateral organizations (e.g., DFID, JICA, GIZ, USAID) 1 2 3 4 5 6 7 8 9 10  3 The World Bank Group 1 2 3 4 5 6 7 8 9 10  4 The International Monetary Fund 1 2 3 4 5 6 7 8 9 10  5 UN 1 2 3 4 5 6 7 8 9 10  6 Regional development banks 1 2 3 4 5 6 7 8 9 10  7 Guatemala’s Central Bank 1 2 3 4 5 6 7 8 9 10  8 International private sector 1 2 3 4 5 6 7 8 9 10  9 Domestic private sector 1 2 3 4 5 6 7 8 9 10  10 International civil society (e.g., NGOs, CBOs) 1 2 3 4 5 6 7 8 9 10  11 Domestic civil society (e.g., NGOs, CBOs) 1 2 3 4 5 6 7 8 9 10  12 Faith-based institutions 1 2 3 4 5 6 7 8 9 10  Domestic traditional media and their web presence 13 1 2 3 4 5 6 7 8 9 10  (e.g., newspapers, TV stations, radio) 14 International media and their web presence 1 2 3 4 5 6 7 8 9 10  Web based media (i.e., blogs, social media, other 15 1 2 3 4 5 6 7 8 9 10  web-based news and information sources) A7. Please describe the direction Guatemala is moving in, when considering … ? Getting Getting Staying Getting Getting much somewhat the somewhat much worse worse same better better Human development (e.g., health, education, and 1      social protection) 2 Equal opportunity for girls and boys, men and women      Growing Guatemala’s economy in a way that leads to 3      jobs and employment 4 The gap between the rich and the poor      5 Making government more effective      6 Anti-corruption      7 Attracting new sources of foreign investment      89 World Bank Group Country Opinion Survey 2019: Guatemala SECTION A: GENERAL ISSUES A8. Listed below are global challenges. Which do you think have the most serious impact on Guatemala? (Choose no more than TWO) 1 Jobs/employment 6 Technology based disruption 2 Terrorism 7 Environmental degradation 3 Migrants and refugees 8 Fragility in Guatemala or neighboring countries 4 Climate change 9 The gap between the rich and the poor 5 Trade constraints 10 Geo political uncertainty A9. When thinking about development efforts in Guatemala, do you think that civil society (e.g., NGOs, CBOs) should … ? 1 Engage significantly less 2 Engage somewhat less 3 Engage somewhat more 4 Engage significantly more 5 Engage at the same level it does currently 6 Don't know A10. To what extent do you trust domestic private sector to engage in public service delivery in Guatemala? 1 To a very low degree 2 To a somewhat low degree 3 To a somewhat high degree 4 To a very high degree 5 Don't know A11. To what extent do you trust international private sector to engage in public service delivery in Guatemala? 1 To a very low degree 2 To a somewhat low degree 3 To a somewhat high degree 4 To a very high degree 5 Don't know 90 World Bank Group Country Opinion Survey 2019: Guatemala SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of these organizations in Guatemala? Not familiar Extremely at all familiar 1 World Bank Group (WBG) 1 2 3 4 5 6 7 8 9 10 2 Inter-American Development Bank (IDB/BID) 1 2 3 4 5 6 7 8 9 10 Central American Bank for Economic Integration 3 1 2 3 4 5 6 7 8 9 10 (CABEI/BCiE) B2. Overall, please rate your impression of the effectiveness of these organizations in Guatemala. Not effective Very Don't at all effective know 1 World Bank Group (WBG) 1 2 3 4 5 6 7 8 9 10 2 Inter-American Development Bank (IDB/BID) 1 2 3 4 5 6 7 8 9 10 Central American Bank for Economic Integration 3 1 2 3 4 5 6 7 8 9 10 (CABEI/BCiE) B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Guatemala solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in Guatemala, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Guatemala? (Choose no more than THREE) 1 Financial markets 15 Transport (e.g., roads, bridges, transportation) 2 Education 16 Natural resource management (renewable) Public sector governance/reform (i.e., government 3 effectiveness, public financial management, public 17 Climate change (e.g., mitigation, adaptation) expenditure, fiscal system reform) 4 Job creation/employment 18 Nutrition 5 Health 19 Information and communications technology Social protection (e.g., pensions, targeted social 6 20 Agriculture and rural development assistance) 7 Anti-corruption 21 Economic growth 8 Water and sanitation 22 Disaster risk management Gender equity (closing the gap between women 9 23 Trade and exports and men, and boys and girls) 10 Private sector development 24 Crime and violence 11 Global/regional integration 25 Poverty reduction 12 Pollution 26 Equality of opportunity (i.e., social inclusion) 13 Urban development 27 Energy 14 Judiciary reform 91 World Bank Group Country Opinion Survey 2019: Guatemala SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Guatemala? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Bringing together different groups of stakeholders   Capacity development related to World Bank Group 2   supported projects 3 Technical assistance   4 Policy advice, studies, analyses   5 Financial resources   6 Data and statistics   7 Promoting knowledge sharing   8 Implementation support   9 Mobilizing third party financial resources   10 Donor coordination   11 Other (please specify): ________________________   B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Guatemala? (Choose no more than TWO) 1 Not aligned with country priorities 2 Not enough public disclosure of its work 3 Arrogant in its approach 4 Not collaborating enough with partners such as bilaterals, multilaterals, trust funds, UN 5 Not adequately sensitive to political/social realities in Guatemala 6 Staff too inaccessible 7 Not collaborating enough with private sector 8 Too influenced by developed countries 9 World Bank Group’s processes too slow and complex 10 Not collaborating enough with civil society (e.g., NGOs, CBOs) 11 Not adequately flexible 12 Not sufficiently focused on sustainable results 13 Not willing to honestly criticize policies and reform efforts in the country 14 Inadequate World Bank Group’s staffing in Guatemala 15 Other (please specify): __________________________________________________ 16 Don’t know 92 World Bank Group Country Opinion Survey 2019: Guatemala SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B7. To what extent do you believe that the World Bank Group’s work and support help the poorest in Guatemala? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B8. From your perspective, which of the following best describes the World Bank Group’s current emphasis on investing in human capital (e.g., education, health, social protection)? 1 Increased its emphasis recently 2 Decreased its emphasis recently 3 Emphasis has remained pretty consistent over time 4 Don’t know B9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Parliament 7 Private sector 2 Donor community 8 Local government 3 NGOs/Community Based Organizations 9 Foundations 4 Beneficiaries 10 Media 5 Youth/university groups 11 Other (please specify): _____________________ 6 Academia/think tanks/research institutes 12 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Guatemala? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B10 1 2 3 4 5 6 7 8 9 10  relevant role in development in Guatemala The World Bank Group’s work is aligned with what I B11 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Guatemala 93 World Bank Group Country Opinion Survey 2019: Guatemala SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Guatemala, in terms of each of the following? To no degree To a very significant Don't at all degree know B12 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B13 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B14 1 2 3 4 5 6 7 8 9 10  circumstances) B15 Being inclusive 1 2 3 4 5 6 7 8 9 10  B16 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B17 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B18 1 2 3 4 5 6 7 8 9 10  the ground Helping to bring discipline/effective supervision to B19 1 2 3 4 5 6 7 8 9 10  implementation of investment projects B20 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B21 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B22 1 2 3 4 5 6 7 8 9 10  partners B23 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B24 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Guatemala with B25 1 2 3 4 5 6 7 8 9 10  respect B26 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  94 World Bank Group Country Opinion Survey 2019: Guatemala SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Guatemala? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) Gender equity (closing the gap between women and 2 1 2 3 4 5 6 7 8 9 10  men, and boys and girls) 3 Private sector development 1 2 3 4 5 6 7 8 9 10  4 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 6 Global/regional integration 1 2 3 4 5 6 7 8 9 10  7 Urban development 1 2 3 4 5 6 7 8 9 10  8 Energy 1 2 3 4 5 6 7 8 9 10  9 Water and sanitation 1 2 3 4 5 6 7 8 9 10  10 Pollution 1 2 3 4 5 6 7 8 9 10  11 Job creation/employment 1 2 3 4 5 6 7 8 9 10  12 Health 1 2 3 4 5 6 7 8 9 10  13 Financial markets 1 2 3 4 5 6 7 8 9 10  14 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  15 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  16 Trade and exports 1 2 3 4 5 6 7 8 9 10  17 Crime and violence 1 2 3 4 5 6 7 8 9 10  18 Natural resource management (renewable) 1 2 3 4 5 6 7 8 9 10  19 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  20 Poverty reduction 1 2 3 4 5 6 7 8 9 10  21 Anti-corruption 1 2 3 4 5 6 7 8 9 10  22 Judiciary reform 1 2 3 4 5 6 7 8 9 10  23 Economic growth 1 2 3 4 5 6 7 8 9 10  24 Disaster risk management 1 2 3 4 5 6 7 8 9 10  25 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  26 Nutrition 1 2 3 4 5 6 7 8 9 10  27 Information and communications technology 1 2 3 4 5 6 7 8 9 10  95 World Bank Group Country Opinion Survey 2019: Guatemala SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. To what extent does the World Bank Group’s work help to achieve development results in Guatemala? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree C3. To what extent does the World Bank Group influence the development agenda in Guatemala? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Guatemala? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C4 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, etc.) meet the needs of Guatemala The World Bank Group meets Guatemala’s needs C5 for knowledge services (e.g., research, analysis, 1 2 3 4 5 6 7 8 9 10  data, technical assistance) 96 World Bank Group Country Opinion Survey 2019: Guatemala SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Guatemala, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are source of relevant information on global D5 1 2 3 4 5 6 7 8 9 10  good practices D6 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D7 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Guatemala’s specific D8 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D9. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D10. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 97 World Bank Group Country Opinion Survey 2019: Guatemala SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and reviews E3 1 2 3 4 5 6 7 8 9 10  are done in a timely fashion The World Bank Group’s Environmental and E4 1 2 3 4 5 6 7 8 9 10  Social Framework requirements are reasonable The World Bank Group’s cond itions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in Guatemala Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10  Guatemala’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them 98 World Bank Group Country Opinion Survey 2019: Guatemala SECTION E: WORKING WITH THE WORLD BANK GROUP E9. To what extent do you believe that the donor community is doing enough to support the government’s efforts related to refugees in Guatemala? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree E10. In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to the refugee crisis in Guatemala? (Choose no more than TWO) 1 Jobs 2 Social cohesion 3 Public services 4 Supporting poor and marginalized local communities 5 Business development 6 Macro issues (fiscal accounts, balance of payments, etc.) 7 Education 8 Health 9 Infrastructure 10 Other (please specify): ______________________________________________ 11 Don’t know 99 World Bank Group Country Opinion Survey 2019: Guatemala SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN GUATEMALA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Guatemala? (Choose no more than TWO) 1 Ensure greater selectivity in its work 2 Increase the level of capacity development in the country 3 Reduce the complexity of obtaining World Bank Group financing 4 Work faster 5 Help to bring discipline/effective supervision to implementation of World Bank Group projects 6 Engage more effectively with partners such as bilaterals, multilaterals, trust funds, UN 7 Offer more innovative financial products 8 Provide more adequate data/knowledge/statistics/figures on Guatemala’s economy 9 Engage more effectively with civil society (e.g., NGOs, CBOs) 10 Engage more directly with beneficiaries 11 Improve the quality of its experts as related to Guatemala’s specific challenges 12 Offer more innovative knowledge services 13 Collaborate more effectively with Government clients (e.g., national, state, local) 14 Engage more effectively with private sector 15 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Guatemala, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Guatemala? (Select only ONE response) 1 Financial services 2 Knowledge products (e.g. research, analysis, data, technical assistance) 3 Convening services 4 None of the above 5 The combination is appropriate for Guatemala 6 Don’t know 100 World Bank Group Country Opinion Survey 2019: Guatemala SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How frequently do you interact with the World Bank Group now in Guatemala? 1 Never 2 Less than once a year 3 Once a year to a few times a year 4 Less than once a month 5 At least once a month 6 At least once a week G2. How do you get most of your information about economic and social development issues in Guatemala? (Choose no more than TWO) Social media (e.g., blogs, Facebook, Twitter, 1 7 Local newspapers YouTube, Flickr) 2 Internet 8 Cable television 3 Periodicals 9 Open television (national channels) 4 International newspapers 10 International television 5 Local radio 11 Other (please specify): ____________________ 6 International radio G3. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Social media (e.g., blogs, Facebook, Twitter, 1 4 e-Newsletters YouTube, Flickr) World Bank Group’s 2 5 World Bank Group’s website seminars/workshops/conferences Direct contact with World Bank Group (i.e., face to World Bank Group’s publications and other written 3 6 face meetings/discussions) materials G4. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up 101 World Bank Group Country Opinion Survey 2019: Guatemala SECTION G: COMMUNICATION AND INFORMATION SHARING G5. Over the past SIX MONTHS, on average how often did you do any of the following related to the World Bank Group (WBG)? Every few Every few Every few Not days weeks months at all Read, viewed or heard a story about the WBG in local media 1     (newspaper, magazine, TV, radio) Read, viewed or heard a story about the WBG in global media 2     (newspaper, magazine, TV, radio) Interacted with the WBG on Social Media (e.g. read a post or 3     tweet, liked, commented, shared, retweeted) 4 Visited a WBG website (e.g. read a blog, used data)     5 Attended an event/conference hosted by the WBG     6 Watched a webinar or online event hosted by the WBG     7 Read some or all of a WBG research paper or publication     8 Met professionally with WBG staff     102 World Bank Group Country Opinion Survey 2019: Guatemala SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current affiliation? (Select only ONE response) 1 Office of the President 11 Private Foundation 2 Office of Minister 12 NGO/Community Based Organization 3 Congress 13 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 4 Employee of a Ministry, Secretarial Department 14 Agency, Central Bank/oversight institution) Project Management Unit (PMU) overseeing implementation of project/ 5 15 Trade Union Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Faith-Based Group 7 Bilateral Agency 17 Youth Group 8 Multilateral Agency 18 Academia/Research Institute/Think Tank 9 Private Sector Organization 19 Judiciary Branch 10 Financial Sector/Private Bank 20 Other (please specify): ________________________ H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, MIGA, ICSID) in your country? 1 Yes 2 No H4. If yes, which of the following agencies of the World Bank Group do you primarily collaborate/work with in Guatemala? (Select only ONE response) 1 The World Bank (IBRD) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) 4 International Centre for Settlement of Investment Disputes (ICSID) 103 World Bank Group Country Opinion Survey 2019: Guatemala SECTION H: BACKGROUND INFORMATION H5. Do your projects involve both the World Bank and the IFC? 1 Yes 2 No H6. Which of the following describes most of your exposure to the World Bank Group in Guatemala? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H7. What’s your gender? 1 Female 2 Male H8. What’s your age? 1 25 and under 2 26-35 3 36-45 4 46-55 5 56 and above H9. Which best represents your geographic location? 1 Guatemala City 2 Outside of Guatemala City Thank you for completing the survey! 104