World Bank Group Country Opinion Survey 2015: Nicaragua FY15 Nicaragua Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 April 2015 World Bank Group Country Opinion Survey 2015: Nicaragua Acknowledgements The Nicaragua Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Jing Guo, Jessica Cameron, and Svetlana Markova. Calita Woods and Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Nicaragua country team and the local fielding agency Arquitectura & Construccion Ediciones S.A. In particular, PORG is grateful for the support from Cynthia Flores Mora (Communications Associate) in Managua, Nicaragua. 1 World Bank Group Country Opinion Survey 2015: Nicaragua Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................6 IV. General Issues Facing Nicaragua ...............................................13 V. Overall Attitudes toward the World Bank Group .......................19 VI. Sectoral Importance and Effectiveness......................................33 VII. How the World Bank Group Operates .......................................39 VIII. World Bank Group’s Knowledge and Instruments .....................54 IX. The Future Role of the World Bank Group in Nicaragua ............61 X. Communication and Openness..................................................64 XI. Appendices ................................................................................69 2 World Bank Group Country Opinion Survey 2015: Nicaragua I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank Group in gaining a better understanding of how stakeholders in Nicaragua perceive the Bank Group;  Obtain systematic feedback from stakeholders in Nicaragua regarding:  Their views regarding the general environment in Nicaragua;  Their overall attitudes toward the World Bank Group in Nicaragua;  Overall impressions of the World Bank Group’s effectiveness and results, knowledge work and activities, and communication and information sharing in Nicaragua;  Perceptions of the World Bank Group’s future role in Nicaragua.  Use data to help inform Nicaragua country team’s strategy. II. Methodology From November to December 2014, 298 stakeholders of the WBG in Nicaragua were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the office of the President, office of a minister; office of a parliamentarian; ministries/ministerial departments; consultants/contractors working on WBG- supported projects/programs; PMUs; local governments; bilateral/multilateral agencies; private sector organizations; private foundations; the financial sector/private banks; NGOs/community based organizations (CBO); the media; independent government institutions; trade unions; faith- based groups, youth groups; academia/research institutes/think tanks; judiciary branch; and other organizations. A total of 131 stakeholders participated in the survey (44% response rate). Some respondents completed questionnaires with a representative of the fielding agency face to face. Others received and returned the questionnaires via courier, mail or email. Respondents were asked about: general issues facing Nicaragua; their overall attitudes toward the WBG; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Nicaragua; and the WBG’s communication and information sharing. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Surveys conducted in FY’12 (response rate is 73%, N=240). Data were weighted to reach the same stakeholder composition in two years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other� stakeholder category were not included either. As a result, means of the FY’ 15 data and the total number of respondents in both years are slightly different from those of the original data reported in appendices A, B, C, D, E, G, H, and I. For the weighted stakeholder breakdown and year comparison results, please see appendix F (page 142). 3 World Bank Group Country Opinion Survey 2015: Nicaragua II. Methodology (continued) A. General Issues Facing Nicaragua: Respondents were asked to indicate whether Nicaragua is headed in the right direction, what they thought were the most important development priorities, which areas would contribute most to reducing poverty, and how “shared prosperity� would be best achieved. B. Overall Attitudes toward the World Bank Group (WBG): their familiarity with the WBG and other organizations, their effectiveness in Nicaragua, WBG staff preparedness to help Nicaragua solve its development challenges, the WBG’s local presence, the WBG’s capacity building in Nicaragua, their agreement with various statements regarding the WBG’s work, and the extent to which the WBG is an effective development partner. Respondents were asked to indicate the WBG’s greatest values and weaknesses, the most effective instruments in helping reduce poverty, the extent to which the WBG’s work helps the poorest in Nicaragua, and in which sectoral areas the WBG should focus most of its resources. C. World Bank Group’s Effectiveness and Results: Respondents were asked to rate the extent to which the WBG’s work helps achieve development results in Nicaragua, the extent to which the WBG meets Nicaragua’s needs for knowledge services and financial instruments, the importance for the WBG to be involved in thirty one development areas, and the WBG’s level of effectiveness in these areas, such as education, poverty reduction, economic growth and public sector governance. D. The World Bank Group’s Knowledge Work and Activities: Respondents were asked how often they use the WBG’s knowledge work, and were asked to rate the effectiveness and quality of the WBG’s knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality. Respondents were also asked to rate the quality of the most recent LAC Flagship Report. E. Working with the World Bank Group: Respondents were asked to rate their levels of agreement with a series of statements regarding working with the WBG, such as the WBG’s “Safeguard Policy� requirements being reasonable, and disbursing funds promptly. The respondents were also asked whether they think the organization is risk-averse and to rate the extent to which the WBG is selective, and the extent to which the WBG promotes private public partnerships in Nicaragua. F. The Future Role of the World Bank Group in Nicaragua: Respondents were asked to indicate what the WBG should do to make itself of greater value in Nicaragua and which services the WBG should offer more of in the country. They were asked to rate the extent to which they believe the WBG has moved in the right direction in the last three years, and the significance of the role international development cooperation plays in Nicaragua’s development in the near future. . 4 World Bank Group Country Opinion Survey 2015: Nicaragua II. Methodology (continued) G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, and their usage and evaluation of the WBG’s websites. Respondents were also asked about their awareness of the WBG’s Access to Information policy, and were asked to rate WBG’s responsiveness to information requests, value of its social media channels, the easiness to find information and to navigate the WBG websites. H. Background Information: Respondents were asked to indicate their current position, specialization, gender, whether they currently collaborate or previously collaborated with the WBG, their exposure to the WBG in Nicaragua, which WBG agencies they work with, their geographic locations, gender, and whether they think that the IFC and the World Bank work well together. 5 World Bank Group Country Opinion Survey 2015: Nicaragua III. Demographics of the Sample Current Position  For further analyses, respondents from ministries/ministerial departments, PMUs, and consultants working WBG projects were combined, respondents from the financial sector/private banks were combined with those from private sector organizations; Respondents from private foundations, NGOs/CBOs, and youth groups were combined into “CSO.� Few respondents from the office of the president, office of a minister, office of parliamentarian, independent government institutions, and other organizations were included in the “Other� category. There were no respondents from trade unions, faith- based groups, or judiciary groups. Percentage of Respondents (N=119) NGO/Community Based Organization 19% Media 14% Academia/Research Institute/Think Tank 12% Private Sector Organization 10% Bilateral/Multilateral Agency 8% Employee of a Ministry, Ministerial Department or 7% Implementation Agency PMU /Consultant/Contractor working on WBG 7% supported project/program Other 6% Local Government Office or Staff 4% Private Foundation 4% Office of the President 2% Office of Minister 2% Financial Sector/Private Bank 2% Independent Government Institution 2% Office of Parliamentarian 1% Youth group 1% “Which of the following best describes your current position?� (Respondents chose from a list.) 6 World Bank Group Country Opinion Survey 2015: Nicaragua III. Demographics of the Sample (continued) Area of Primary Specialization1 Percentage of Respondents (N=116) Other 17% Education 14% Generalist (specialized in multiple sectors) 13% Urban, rural, and social development 10% Finance and markets 9% Macroeconomics and fiscal management 5% Water 4% Environment and natural resources 4% Agriculture 4% Social protection and labor 3% Health, nutrition, and population 3% Transport and ICT 3% Governance 3% Public-private partnerships 2% Trade and competitiveness 2% Poverty 2% Fragility, conflict and violence 1% Energy and extractives 1% Gender 1% Climate Change 1% “Please identify the primary specialization of your work.� (Respondents chose from a list.) 1 Given the large number of respondents specializing in education, cross-sectoral analyses were conducted to examine if respondents from this sector dominated the overall responses to the multiple choice questions about Nicaragua’s development priorities and sectoral areas that can contribute to poverty reduction in the country. For details, please see Appendix G. 7 World Bank Group Country Opinion Survey 2015: Nicaragua III. Demographics of the Sample (continued) Gender of Respondents2 Male and female respondents in this year’s country survey had similar levels of interaction with the WBG. Approximately three quarters of male and female respondents engage primarily with the World Bank in Nicaragua. Approximately a quarter of both male and female stakeholders have projects involving both the IFC and the Bank. They also hold similar views of how well these two institutions of the WBG work together. Please go to page 130 of Appendix E for more background information of the female and male respondents in this survey. Percentage of Respondents (N=118) Female 40% Male 60% “Please indicate your gender.� (Respondents chose from a list.) Geographic Location  Responses across all geographic locations for all survey questions can be found in Appendix C (see page 104). Percentage of Respondents (N=120) Managua 85% Pacific 4% Central 5% Atlantic 6% “Which best represents your geographic location?� (Respondents chose from a list.) 2 Please note when women and men have significantly different responses to a question, their differences will be described in a bullet point in the report. When their responses do not differ significantly, it is will not be mentioned in the report. 8 World Bank Group Country Opinion Survey 2015: Nicaragua III. Demographics of the Sample (continued) Collaboration with and Exposure to the World Bank Group3  Differences in responses to the indicator questions, based on levels of collaboration and exposure to the World Bank Group in Nicaragua, can be found in Appendix D (see page 117) and Appendix H (see page 152). Please note that in Appendix D and H, “I currently collaborate with the WBG� and “Both of the above� were grouped into “Currently collaborating.� Where levels of collaboration appear to have a significant impact on overall views of the World Bank Group, it is highlighted in yellow in Appendix H. Percentage of Respondents (N=115) I currently collaborate with the World Bank 10% Group I have previously collaborate with the 30% World Bank Group Both of the above 24% I have never collaborated with the 37% World Bank Group "Which one of the following best describes your level of interaction with the World Bank Group in your country?� (Respondents chose from a list.) (Percentages may not total 100 due to rounding) 3 Please note when stakeholders across different levels of collaboration have significantly different responses to a question, their differences will be described in a bullet point in the report. When their responses do not differ significantly, it is will not be mentioned in the report. 9 World Bank Group Country Opinion Survey 2015: Nicaragua III. Demographics of the Sample (continued) Collaboration with and Exposure to the World Bank Group (continued) Percentage of Respondents (N=115) Use World Bank Group reports/data 50% Observer 37% Use World Bank Group website for information, 35% data, research, etc. Engage in World Bank Group related/sponsored 33% events/activities Collaborate as part of my professional duties 21% "Which of the following describes most of your exposure to the World Bank Group in Nicaragua? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) Exposure to Agencies within the World Bank Group Percentage of Respondents (N=108) The World Bank 73% Other 16% The International Finance Corporation 11% The Multilateral Investment Guarantee 0% Agency (MIGA) "Which of the following agencies of the World Bank Group do you primarily engage with in Nicaragua?" (Respondents chose from a list.) Percentage of Respondents (N=104) Yes 27% No 73% “Do your projects involve both the World Bank and IFC?� 10 World Bank Group Country Opinion Survey 2015: Nicaragua III. Demographics of the Sample (continued) Familiarity with the World Bank Group  Year comparison: Respondents of this year’s Country Survey and those in the FY’12 Country Survey had statistically similar levels of familiarity with the WBG (weighted mean in FY’15= 6.9; weighted mean in FY’12 = 6.5)4.  Stakeholder groups: Respondents from CSOs and media were significantly less likely to be familiar with the WBG than respondents from other stakeholder groups.  Geographic locations: Respondents across geographic locations in Nicaragua had statistically similar levels of familiarity with the WBG.  Collaboration: Respondents who currently collaborate with the WBG are significantly more familiar (mean levels of familiarity = 8.2) with the institution than those who previously collaborated with it (mean levels of familiarity = 6.3) and those who never collaborated with the WBG (mean levels of familiarity = 6.1).  Respondents’ levels of familiarity with the WBG were significantly, strongly correlated with their perceptions of the WBG’s overall effectiveness in Nicaragua, the WBG’s relevance to Nicaragua’s development and the institution’s ability to help achieve development results in the country. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.8 "How familiar are you with the work of the World Bank Group in Nicaragua?" (1 - "Not familiar at all", 10 - "Extremely familiar") 4 All means in the description of year comparisons are calculated based on weighted data. Go to Appendix F for more details. The mean in the chart was calculated based on unweighted data. 11 World Bank Group Country Opinion Survey 2015: Nicaragua III. Demographics of the Sample (continued) Familiarity with Other Organizations  Respondents had statistically similar levels of familiarity with the Inter-American Development Bank and the WBG.  Respondents were significantly less familiar with the Central American Bank for Economic Integration and Latin American Development Bank than the WBG. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 Inter-American Development Bank (IDB/BID) 6.9 World Bank Group (WBG) 6.8 Central American Bank for Economic 6.3 Integration (CABEI/BCiE) Latin American Development Bank (CAF) 2.9 "How familiar are you with the work of these organizations in Nicaragua?" (1 - "Not familiar at all", 10 - "Extremely familiar") 12 World Bank Group Country Opinion Survey 2015: Nicaragua IV. General Issues Facing Nicaragua Headed in the Right Direction  Year comparison: Respondents of this year’s and the FY’12 Country Surveys shared similar views of the direction Nicaragua is headed in.  Stakeholder groups: Respondents from the private sector/financial sector/private banks were most positive about the prospect of Nicaragua, whereas respondents from CSOs, media, and academia/research institutes/think tanks were least likely to indicate that the country is headed in the right direction.  Geographic locations: Respondents across geographic locations had statistically similar views of the country’s direction.  Collaboration: Respondents who collaborate with the WBG professionally tended to be significantly more likely to indicate that the country is headed in the right direction than those who previously or never worked with the institution. Percentage of Respondents (N=122) The right direction 52% The wrong direction 29% Not sure 20% "In general, would you say that Nicaragua is headed in ...?" (Respondents chose from a list.)(Percentages may not total 100 due to rounding) 13 World Bank Group Country Opinion Survey 2015: Nicaragua IV. General Issues Facing Nicaragua (continued) Development Priority5 Percentage of Respondents (N=128) Education 62% Poverty reduction 37% Economic growth 23% Public sector governance/ reform 16% Job creation/employment 16% Energy 13% Food security 12% Foreign direct investment 11% Anti-corruption 10% Health 10% Law and justice 9% Environmental sustainability 9% Climate change 9% Agricultural development 8% Social protection 8% Water and sanitation 7% Rural development 6% Equality of opportunity 6% Trade and exports 5% Private sector development 5% Transport 4% Gender equity 3% Financial markets 2% Disaster management 2% Information and communications technology 2% Global/regional integration 2% Regulatory framework 1% Natural resource management 1% Urban development 0% Crime and violence 0% Communicable/non-communicable diseases 0% "Listed below are a number of development priorities in Nicaragua. Please identify which of the following you consider the most important development priorities in Nicaragua. (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) 5 When more than 10% of the sample are respondents from a particular sector (see the full list of sectors in question H2 in Appendix J), analyses are done to see these respondents’ views abo ut the top development priorities in the country. 14 World Bank Group Country Opinion Survey 2015: Nicaragua IV. General Issues Facing Nicaragua (continued) Development Priority (continued)  Year comparison: Respondents in the FY’12 Country Survey indicated that the most important development priorities in Nicaragua were “basic education� (49%) and “poverty reduction� (43%). This year’s respondents indicated that the most important development priorities in Nicaragua remain to be “education� (62%) and “poverty reduction� (37%).  Stakeholder groups: Respondents from academia/research institutes/think tanks and local governments were mostly likely to believe that “education� is the top development priority in Nicaragua. However, respondents from ministries/PMUs, and consultants working on WBG projects were significantly less likely to think this way.  Geographic locations: Respondents across geographic locations all agreed that “education� and “poverty reduction� are Nicaragua’s top two development priorities.  Areas of specialization: Respondents who primarily specialized in “education� (14% of the sample) were significantly more likely than other respondents to indicate that “education� is Nicaragua’s most important development priority.  Gender: it is worth pointing out that less than 5% of women and men considered “gender equity� as a top development priority for Nicaragua. 15 World Bank Group Country Opinion Survey 2015: Nicaragua IV. General Issues Facing Nicaragua (continued) What Would Contribute Most to Reducing Poverty 6 Percentage of Respondents (N=128) Education 59% Job creation/employment 38% Economic growth 34% Rural development 19% Equality of opportunity 17% Water and sanitation 13% Anti corruption 13% Health 11% Foreign direct investment 10% Public sector governance/ reform 10% Agricultural development 9% Private sector development 9% Food security 9% Transport 6% Social protection 6% Law and justice 6% Climate change 6% Energy 4% Environmental sustainability 4% Global/regional integration 4% Gender equity 3% Trade and exports 3% Disaster management 2% Information and communications technology 1% Natural resource management 1% Financial markets 1% Crime and violence 1% Urban development 1% Regulatory framework 0% Communicable/non-communicable diseases 0% "Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Nicaragua?" (Respondents chose from a list. Responses combined.) 6 When more than 10% of the sample are respondents from a particular sector (see the full list of sectors in question H2 in Appendix J), analyses are done to see these respondents’ views about the areas of development that would contribute most to reducing poverty in the country. 16 World Bank Group Country Opinion Survey 2015: Nicaragua IV. General Issues Facing Nicaragua (continued) What Would Contribute Most to Reducing Poverty (continued)  Year comparison: In the FY’12 Country Survey, respondents indicated that the greatest contributors to poverty reduction in Nicaragua were “basic education� (47%) and “economic growth� (39%). In this year’s Survey, “education� continued to be seen as the top contributor to reducing poverty in Nicaragua.  Stakeholder groups: While overall “education� is perceived as the greatest contributor to poverty reduction in Nicaragua, respondents from ministries/PMUs, local governments, and consultants working on WBG projects were significantly less likely to see the unparalleled contribution to poverty reduction compared to respondents from other stakeholders groups.  Geographic locations: Respondents across geographic locations all tended to agree that “education� and “job creation/employment� would contribute most to reducing poverty in Nicaragua. 17 World Bank Group Country Opinion Survey 2015: Nicaragua IV. General Issues Facing Nicaragua (continued) Factors Contributing to “Shared Prosperity�  Stakeholder groups: Respondents from local governments were most likely to believe that “consistent economic growth� would contribute most to achieving shared prosperity in Nicaragua, whereas respondents from CSOs were significantly less likely to think so.  Gender differences: it is worth mentioning that female respondents were significantly more likely than male respondents to indicate that “better opportunity for the poor who live in rural areas� would contribute most to achieving shared prosperity in Nicaragua. Yet, men were significantly more likely to indicate than women that “better entrepreneurial opportunities� would contribute most to achieving shared prosperity. Percentage of Respondents (N=115) Education and training that better ensure job 43% opportunity Consistent economic growth 34% Better employment opportunities for young 22% people Better opportunity for the poor who live in 21% rural areas Better entrepreneurial opportunities 19% Greater equity of fiscal policy 15% Greater access to micro-finance for the poor 10% Greater voice and participation for citizens to 6% help ensure greater accountability Other 6% A growing middle class 5% Better employment opportunities for women 5% Better agricultural programs 4% Greater access to health and nutrition for 3% citizens Better quality public services 2% Better opportunity for the poor who live in 2% urban areas More reliable social safety net 2% "The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “Shared Prosperity� in Nicaragua, which of the following TWO best illustrate how this would be achieved in Nicaragua? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 18 World Bank Group Country Opinion Survey 2015: Nicaragua V. Overall Attitudes toward the World Bank Group Where the World Bank Group Should Focus its Resources7 7 When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix J), analyses are done to see these respondents’ views about which areas the World Bank Group should focus its attention and resources on. 19 World Bank Group Country Opinion Survey 2015: Nicaragua Percentage of Respondents (N=125) Education 50% Poverty reduction 34% Public sector governance/ reform 24% Transport 17% Economic growth 15% Rural development 14% Equality of opportunity 14% Agricultural development 13% Job creation/employment 12% Climate change 11% Water and sanitation 11% Anti corruption 10% Health 9% Food security 8% Environmental sustainability 8% Social protection 7% Trade and exports 6% Foreign direct investment 6% Information and communications technology 6% Law and justice 3% Disaster management 3% Energy 3% Private sector development 3% Global/regional integration 2% Crime and violence 2% Regulatory framework 2% Urban development 2% Financial markets 1% Gender equity 1% Communicable/non-communicable diseases 0% Natural resource management 0% “When thinking about how the World Bank Group can have the most impact on development results in Nicaragua, in which sectoral areas do you believe the World Bank Group should focus most of its attention and resources in Nicaragua? (Choose no more than THREE)� (Respondents chose from a list. Responses combined.) 20 World Bank Group Country Opinion Survey 2015: Nicaragua V. Overall Attitudes toward the World Bank Group (continued) Where the World Bank Group Should Focus its Resources (continued)  Year comparison: Respondents in the FY’12 Country Survey indicated that the WBG should focus its resources on “basic education� (37%). This year’s respondents again believed that the WBG should focus mostly on “education.�  Stakeholder groups and geographic locations: Respondents across stakeholder groups and geographic locations all tended to agree that the WBG should focus its resources on “education� in Nicaragua.  Areas of specialization: Respondents who specialize in “education� (14% of this year’s sample) were significantly more likely than other respondents to indicate that the WBG should focus mostly on “education.�  Gender differences: Compared to male respondents, female respondents were significantly more likely to indicate that the WBG should focus primarily on “equality of opportunity.� 21 World Bank Group Country Opinion Survey 2015: Nicaragua V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology� section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness (Indicator Question)  Year comparison: This year’s respondents gave significantly higher ratings for the WBG’s effectiveness in Nicaragua (weighted mean = 7.28) than respondents in the FY’12 Country Survey (weighted mean = 6.5).  Stakeholder groups: Respondents from local governments gave the WBG the highest ratings for its effectiveness in Nicaragua, whereas respondents from CSOs had significantly lower ratings for the institution’s effectiveness in the country.  Geographic locations: Respondents across geographic locations had statistically similar ratings for the WBG’s overall effectiveness in Nicaragua.  Collaboration: Respondents who currently collaborate with the WBG had significantly higher ratings for the WBG’s effectiveness than respondents who previously or never collaborated with the institution. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 All respondents 7.1 "Overall, please rate your impression of the World Bank Group's effectiveness in Nicaragua?" (1 - "Not effective at all", 10 - "Very effective") 8 The mean (7.1) presented in the chart was calculated based on un-weighted data. 22 World Bank Group Country Opinion Survey 2015: Nicaragua V. Overall Attitudes toward the World Bank Group (continued) Effectiveness of Other Organizations  Respondents gave statistically similar ratings for the WBG and Inter-American Development Bank’s effectiveness. Yet, they rated the effectiveness of the Central American Bank for Economic Integration and Latin American Development Bank significantly lower than that of the WBG and IDB. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Inter-American Development Bank (IDB/BID) 7.3 World Bank Group (WBG) 7.1 Central American Bank for Economic 6.8 Integration (CABEI/BCiE) Latin American Development Bank (CAF) 3.8 "Overall, please rate your impression of the effectiveness of these organizations?" (1 - "Not effective at all", 10 - "Very effective") 23 World Bank Group Country Opinion Survey 2015: Nicaragua V. Overall Attitudes toward the World Bank Group (continued) Achieving Development Results (Indicator Question)  Year comparison: Respondents in the FY’12 and this year’s Country Surveys gave statistically similar ratings for the extent the WBG’s work helped to achieve development results in Nicaragua.  Stakeholder groups: Respondents from the local governments had the highest ratings for the extent to which the WBG’s work helped to achieve development results in Nicaragua, whereas respondents from CSOs had significantly lower ratings.  Geographic locations: Respondents across geographic locations had statistically similar ratings for the WBG helping achieve development results in Nicaragua.  Gender: Female respondents had significantly higher ratings for the extent to which the WBG’s work helps to achieve development results in Nicaragua than male respondents. Mean Rating 1 2 3 4 5 6 7 8 9 10 All respondents 7.0 "To what extent does the World Bank Group's work help to achieve development results in Nicaragua?" (1 - "To no degree at all", 10 - "To a very significant degree") 24 World Bank Group Country Opinion Survey 2015: Nicaragua V. Overall Attitudes toward the World Bank Group (continued) Staff Preparedness  Year comparison: Respondents in the FY’12 and this year’s Country Surveys gave statistically similar ratings for the extent to which the WBG’s staff is well-prepared to help Nicaragua solve its most complicated development challenges.  Stakeholder groups and geographic locations: Respondents across stakeholder groups and geographic locations had statistically similar ratings for the extent to which the WBG’s staff is well prepared to help Nicaragua solve its most complicated development challenges.  Collaboration: Respondents who currently work with the WBG had the highest ratings for the extent to which the WBG’s staff is well-prepared to help the country solve its most complicated development challenges, whereas respondents who previously worked with the institution had significantly lower ratings. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.7 "To what extent do you beieve the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Nicaragua solve its most complicated development challenges?" (1-"To no degree at all", 10-"To a very significant degree") 25 World Bank Group Country Opinion Survey 2015: Nicaragua V. Overall Attitudes toward the World Bank Group (continued) World Bank and IFC Working Together  Stakeholder groups and geographic locations: Respondents across stakeholder groups and geographic locations had statistically similar views of the working relationship between the World Bank and IFC of the World Bank Group. Percentage of Respondents (N=31) The two institutions work well together 39% The way the two institutions work 32% together needs improvement The two institutions do not work well 6% together Don't know 23% "If your projects involve both the World Bank and IFC, what was your view on the two institutions working together in Nicaragua?" (Respondents chose from a list.) 26 World Bank Group Country Opinion Survey 2015: Nicaragua V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups*  Stakeholder groups: Respondents from local governments had the highest ratings for the twenty five indicator questions, whereas respondents from CSOs had significantly lower ratings.  Gender: Female respondents overall had significantly higher ratings (7.4) for the twenty five indicator questions than their male counterpart (6.8)  Collaboration: Respondents who are currently collaborating with the WBG had the highest ratings (7.6) for the twenty five indicator questions, whereas respondents who previously collaborated with the institution had significantly lower ratings (6.5).  Responses to individual indicator questions by stakeholder groups can be found in Appendix I (page 153). Mean Ratings 1 2 3 4 5 6 7 8 9 10 All Stakeholder Groups 7.0 Local Government 8.8 Employee of a Ministry/ PMU/ Consultant 8.0 Bilateral/ Multilateral Agency 7.4 Media 7.2 Private Sector/ Financial Sector/ Private Bank 6.9 Academia/ Research Institute/ Think Tank 6.6 Other 6.5 CSO 6.3 Mean Ratings for All Indicator Questions by Stakeholder Groups on a Scale from 1 to 10 * Responses to all twenty five indicator questions can be found in Appendices H and I. 27 World Bank Group Country Opinion Survey 2015: Nicaragua V. Overall Attitudes toward the World Bank Group (continued) Greatest Value  Year comparison: Respondents in the FY’12 Country Survey indicated that the WBG’s greatest value in Nicaragua is its “financial resources� (82%). This year’s respondents again believed that the WBG’s greatest value in the country is its “financial resources.� Percentage of Respondents (N=118) Financial resources 41% 19% 60% Policy advice, studies, analyses 23% 9% 32% Technical assistance 7% 21% 28% Capacity development 10% 15% 25% Mobilizing third party financial resources 5% 15% 20% Data 5% 7% 12% Donor coordination 8% 9% Linkage to non-Bank expertise 6% Convening/Facilitating 6% Greatest value Second greatest value Other 4% "When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Nicaragua?" (Respondents chose from a list.) 28 World Bank Group Country Opinion Survey 2015: Nicaragua V. Overall Attitudes toward the World Bank Group (continued) Effectiveness of WBG’s Capacity Building Work  Stakeholder groups: Respondents from local governments gave the highest ratings for the WBG’s effectiveness in “citizen engagement,� whereas respondents from academia/research institutes/think tanks gave significantly lower ratings. In the meantime, respondents from local governments gave the highest ratings for the WBG’s effectiveness in “project implementation,� whereas respondents from CSOs gave significantly lower ratings.  Geographic locations: Respondents across geographic locations gave statistically similar ratings for the WBG’s effectiveness in all three areas of capacity building work.  Collaboration: Respondents who currently collaborate with the institution had the highest ratings for the WBG’s effectiveness in “project implementation,� whereas respondents who previously collaborated with the institution had significantly lower ratings.  Gender: Female respondents tended to give significantly higher ratings for the WBG’s effectiveness in “project implementation� and “citizen engagement� than male respondents. Mean Rating 1 2 3 4 5 6 7 8 9 10 Project implementation (or other 7.5 organizational strengthening) Policy design (for clarity and better incentives 6.7 to achieve development goals) Citizen engagement (incorporating citizens' 5.4 voices into development) "How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Nicaragua?" (1 - "Not effective at all", 10 - "Very effective") 29 World Bank Group Country Opinion Survey 2015: Nicaragua V. Overall Attitudes toward the World Bank Group (continued) Importance of WBG’s Capacity Building Work  Stakeholder groups: Respondents across stakeholder groups had statistically similar ratings for the importance of the WBG being involved in all three aspects of capacity building.  Geographic locations: Respondents across geographic locations had statistically similar ratings for the importance of the WBG being involved in all three aspects of capacity building.  Gender: Female respondents gave significantly higher ratings for the importance of the WBG being involved in “citizen engagement� aspect of capacity building work in Nicaragua than male respondents. Mean Rating 1 2 3 4 5 6 7 8 9 10 Project implementation (or other 8.4 organizational strengthening) Policy design (for clarity and better incentives 8.4 to achieve development goals) Citizen engagement (incorporating citizens' 8.2 voices into development) "When thinking about how to improve capacity building in Nicaragua to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building?" (1 - "Not important at all", 10 - "Very important") 30 World Bank Group Country Opinion Survey 2015: Nicaragua V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness Percentage of Respondents (N=125) Not collaborating enough with stakeholders 23% outside the Government World Bank Group’s processes too complex 18% Not willing to honestly criticize policies and 17% reform efforts in the country Not enough public disclosure of its work 17% Not adequately sensitive to political/social 16% realities in Nicaragua Staff too inaccessible 15% World Bank Group’s processes too slow 14% Imposing technocratic solutions without regard to 14% political realities Not aligned with other donors’ work 8% Too influenced by developed countries 8% Don’t know 7% Not exploring alternative policy options 7% Not aligned with country priorities 6% Other 5% Its advice and strategies do not lend themselves 5% to practical problem solving Arrogant in its approach 2% The credibility of its knowledge/data 2% Not client focused 2% "Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Nicaragua? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 31 World Bank Group Country Opinion Survey 2015: Nicaragua V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness (continued)  Year comparison: Respondents in the FY’12 Country Survey indicated that the WBG’s greatest weakness in its work in Nicaragua was being “too bureaucratic in its operational policies and procedures� (29%), whereas a plurality of this year’s respondents indicated that the WBG’s greatest weakness in its work in Nicaragua was “not collaborating enough with stakeholders outside the Government� (23%).  Stakeholder groups: Respondents from CSOs were significantly more likely to indicate than respondents from other stakeholder groups that the WBG’s greatest weakness in its work in Nicaragua was “not collaborating enough with stakeholders outside the Government� (23%). 32 World Bank Group Country Opinion Survey 2015: Nicaragua V. Overall Attitudes toward the World Bank Group (continued) Attributing Failed/Slow Reform Efforts  Year comparison: Respondents in the FY’12 Country Survey indicated that they most often attributed failed or slow World Bank-assisted reform efforts to “the World Bank working too slowly� (27%).  Stakeholder groups: Among this year’s respondents, respondents from academia/research institutes/think tanks were significantly more likely to indicate that slow WBG-assisted reforms should be attributed to “political pressures and obstacles,� compared to respondents from other stakeholder groups. Percentage of Respondents (N=120) The World Bank Group is not sensitive enough 35% to political/social realities on the ground There is not an adequate level of citizen/civil 28% society participation Political pressures and obstacles 28% Lack of/inadequate levels of capacity in 27% Government Reforms are not well thought out in light of 18% country challenges Poor donor coordination 14% The World Bank Group does not do adequate 13% follow through/follow-up The World Bank Group works too slowly 12% The Government works inefficiently 12% Other 2% "When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 33 World Bank Group Country Opinion Survey 2015: Nicaragua VI. Sectoral Importance and Effectiveness Importance of Sectoral Areas Mean Importance Rating 1 2 3 4 5 6 7 8 9 10 Poverty reduction 8.8 Education 8.6 Economic growth 8.5 Water and sanitation 8.4 Agricultural development 8.2 Energy 8.1 Rural development 8.1 Equality of opportunity 8.0 Transport 7.9 Public sector governance/ reform 7.9 Job creation/employment 7.8 Health 7.8 Food security 7.8 Climate change 7.7 Foreign direct investment 7.7 Environmental sustainability 7.6 Information and communications technology 7.6 Gender equity 7.5 Trade and exports 7.5 Financial markets 7.4 Anti corruption 7.4 Private sector development 7.4 Global/regional integration 7.4 Disaster management 7.4 Social protection 7.3 Law and justice 7.2 Regulatory framework 7.2 Urban development 7.0 Natural resource management 7.0 Communicable/non-communicable diseases 6.7 Crime and violence 6.5 "In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Nicaragua?" (1-"Not important at all", 10-"important") 34 World Bank Group Country Opinion Survey 2015: Nicaragua VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Water and sanitation 7.8 Transport 7.7 Energy 7.5 Economic growth 7.5 Education 7.3 Health 7.2 Trade and exports 7.2 Poverty reduction 7.2 Foreign direct investment 7.1 Private sector development 7.0 Rural development 6.9 Global/regional integration 6.8 Public sector governance/ reform 6.8 Climate change 6.8 Disaster management 6.8 Food security 6.8 Financial markets 6.8 Information and communications technology 6.7 Regulatory framework 6.7 Social protection 6.7 Natural resource management 6.6 Agricultural development 6.6 Environmental sustainability 6.6 Urban development 6.6 Gender equity 6.6 Equality of opportunity 6.5 Communicable/non-communicable diseases 6.5 Crime and violence 6.2 Job creation/employment 6.1 Law and justice 5.9 Anti corruption 5.1 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Nicaragua?" (1-"Not effective at all", 10-"Very effective") 35 World Bank Group Country Opinion Survey 2015: Nicaragua VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas (continued)  Stakeholder groups: There were significant stakeholder differences in respondents’ ratings for the WBG’s effectiveness in eighteen of the thirty one sectoral areas. In most cases, respondents from local governments gave the highest ratings for the WBG’s effectiveness, whereas respondents from academia/research institutes/think tanks tended to give significantly lower ratings. Please see appendix B (page 87) for more details.  Geographic locations: There were no significant geographic differences in respondents’ ratings for the WBG’s effectiveness any of the thirty one sectoral areas.  Gender differences: There were significant gender differences in respondents’ ratings for the WBG’s effectiveness in seventeen of the thirty one sectoral areas. Female respondents always gave significantly higher ratings for the WBG’s effectiveness than male respondents. Please see appendix E (page 130) for more details.  Areas of specialization: It is worth pointing out that respondents who specialize in “education� (14% of the sample) gave significantly lower ratings for the WBG’s effectiveness in “public sector governance/reform,� “anti corruption,� and “health� than respondents who specialize in other areas.  Note in the Appendix on the sectoral effectiveness (Appendix A, page 72) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know� if they did not have exposure to the WBG’s work in certain development areas. 36 World Bank Group Country Opinion Survey 2015: Nicaragua VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas: Year Comparison9 Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Water and sanitation* 8.0 7.4 Transport* 7.7 7.0 Economic growth* 7.6 6.9 Energy* 7.5 6.8 Poverty reduction* 7.5 6.8 Education* 7.5 6.4 Trade and exports* 7.5 6.5 Foreign direct investment* 7.5 6.3 Climate change* 7.4 6.1 Private sector development* 7.4 6.3 Health 7.3 7.0 Social protection* 7.3 5.5 Food security* 7.2 6.6 Natural resource management* 7.2 6.1 Rural development 7.2 6.7 Gender equity* 7.2 5.9 Urban development* 7.1 6.0 Agricultural development* 7.1 6.2 Environmental sustainability* 7.1 6.3 Disaster management 6.9 6.3 Public sector governance/ reform 6.9 6.4 Financial markets 6.8 6.3 Equality of opportunity* 6.8 5.7 Information and communications technology 6.7 6.4 Law and justice* 6.5 5.4 FY 2015 Crime and violence* 6.5 5.3 6.3 FY 2012 Job creation/employment 5.7 Anti corruption 5.4 5.4 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Nicaragua?"(1-"Not effective at all", 10-"Very effective") (*Significantly different between FY 2015 and FY 2012) 9 Only those sectoral areas that were asked in both the FY’12 and FY’15 Country Surveys are explored in this chart. All means presented in this chart are calculated based on weighted data. See Appendix F for details. 37 World Bank Group Country Opinion Survey 2015: Nicaragua VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas: Collaboration Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Transport^ 8.3 7.0 8.0 Health 8.1 6.5 7.0 Water and sanitation 8.0 7.4 8.0 Education 8.0 6.6 7.2 Poverty reduction 7.8 6.6 7.3 Economic growth 7.6 7.3 7.6 Rural development 7.5 6.5 6.5 Energy 7.5 7.2 7.9 Food security 7.3 6.0 7.0 Public sector governance/ reform 7.3 6.2 7.1 Climate change 7.2 6.4 6.7 Natural resource management 7.2 5.7 6.9 Environmental sustainability 7.1 6.1 6.6 Information and communications technology 7.1 6.0 7.4 Equality of opportunity 7.1 5.9 6.9 Agricultural development 7.0 6.2 6.9 Trade and exports 6.9 7.3 7.5 Social protection 6.9 5.8 7.2 Regulatory framework 6.8 6.2 6.9 Disaster management 6.8 6.3 7.3 Gender equity 6.8 5.9 6.9 Private sector development 6.8 6.8 7.4 Job creation/employment 6.7 5.4 6.9 Urban development 6.5 6.2 6.9 Foreign direct investment 6.5 6.7 7.8 Global/regional integration 6.5 6.8 Currently 6.9 6.4 collaborating Communicable/non-communicable diseases 6.0 6.9 Financial markets 6.3 Previously 6.7 7.5 collaborated Law and justice 6.0 5.1 7.0 Anti corruption 5.8 Never collaborated 4.4 5.8 Crime and violence^ 5.7 5.1 7.2 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Nicaragua?"(1-"Not effective at all", 10-"Very effective") (^Significantly different between levels of collaboration with the WBG) 38 World Bank Group Country Opinion Survey 2015: Nicaragua VI. Sectoral Importance and Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Nicaragua, bivariate correlational analyses were conducted using respondents’ ratings of the thirty one specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the Bank Group’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the Bank Group’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the Bank Group’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank Group’s overall effectiveness in Nicaragua. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at education;  The WBG’s effectiveness at poverty reduction;  The WBG’s effectiveness at social protection;  The WBG’s effectiveness at transport; and,  The WBG’s effectiveness at public sector governance/ reform.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Nicaragua, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at equality of opportunity;  The WBG’s effectiveness food security;  The WBG’s effectiveness at job creation/employment;  The WBG’s effectiveness at information and communications technology; and  The WBG’s effectiveness at poverty reduction. 39 World Bank Group Country Opinion Survey 2015: Nicaragua VII. How the World Bank Group Operates The World Bank Group’s Work in Nicaragua  Stakeholder groups: There were significant differences in stakeholders’ views on four of the following statements about the WBG’s work in Nicaragua. In most cases, respondents from local governments had the highest levels of agreement with the four statements, whereas respondents from CSOs had significantly lower levels of agreement. These statements include:  Overall the WBG currently plays a relevant role in development in Nicaragua;  The WBG’s work is aligned with what I consider the development priorities for Nicaragua;  The WBG supports programs and strategies that are realistic for Nicaragua;  The WBG listens and takes into account your views. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group respects the positions, views and demands of the government of 7.9 Nicaragua The World Bank Group is an organization that does not represent a particular ideological 7.5 perspective in Nicaragua Overall the World Bank Group currently plays 7.2 a relevant role in development in Nicaragua¹ The World Bank Group’s work is aligned with what I consider the development priorities for 6.9 Nicaragua¹ The World Bank Group supports programs 6.9 and strategies that are realistic for Nicaragua The World Bank Group listens and takes into 6.8 account your views The World Bank Group supports Nicaragua’s 6.8 efforts to reduce social exclusion The World Bank Group is an organization that is not overly influenced by any particular 5.7 country "To what extent do you agree with the following statements about the World Bank Group’s work in Nicaragua?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator Question 40 World Bank Group Country Opinion Survey 2015: Nicaragua VII. How the World Bank Group Operates (continued) The World Bank Group’s Work in Nicaragua: Year Comparison10  Year comparison: Respondents in the FY’12 and this year’s Country Surveys did not differ in their views on the following statements about the WBG’s work in Nicaragua. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Overall the World Bank Group currently plays 7.3 a relevant role in development in Nicaragua¹ 7.3 The World Bank Group’s work is aligned with 7.1 what I consider the development priorities for Nicaragua¹ 7.0 The World Bank Group supports programs 7.2 FY 2015 and strategies that are realistic for Nicaragua 7.1 FY 2012 "To what extent do you agree with the following statements about the World Bank Group’s work in Nicaragua?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator Question 10 Only statements that were present in both FY’12 and FY’15 were included in this chart. All means presented in this chart are calculated based on weighted data. This is why the means in FY’15 in this chart are slightly different from those in the previous page. For more information about weighting, please see Appendix F. 41 World Bank Group Country Opinion Survey 2015: Nicaragua VII. How the World Bank Group Operates (continued) The World Bank Group’s Work in Nicaragua: Collaboration  Collaboration: Respondents currently collaborating with the WBG had significantly higher levels of agreement with four of the following statements than respondents who previously or never collaborate with the institution. There four statements are:  Overall the WBG currently plays a relevant role in development in Nicaragua  The WBG’s work is aligned with what I consider the development priorities for Nicaragua  The WBG supports Nicaragua’s efforts to reduce social exclusion, and  The WBG supports programs and strategies that are realistic for Nicaragua Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group respects the positions, views 8.2 7.9 and demands of the government of Nicaragua 7.6 The World Bank Group is an organization that does 7.9 not represent a particular ideological perspective in 7.2 Nicaragua 7.0 Overall the World Bank Group currently plays a 7.8 6.4 relevant role in development in Nicaragua^¹ 7.1 The World Bank Group supports Nicaragua’s efforts 7.7 6.1 to reduce social exclusion^ 6.2 The World Bank Group’s work is aligned with what I 7.6 6.2 consider the development priorities for Nicaragua^¹ 6.6 The World Bank Group supports programs and 7.6 6.0 strategies that are realistic for Nicaragua^ 6.8 Currently The World Bank Group listens and takes into account 7.5 6.2 collaborating your views 6.2 Previously collaborated The World Bank Group is an organization that is not 6.6 Never 5.7 overly influenced by any particular country collaborated 4.9 "To what extent do you agree with the following statements about the World Bank Group’s work in Nicaragua?" (1-"Strongly disagree", 10-"Strongly agree") (^Significanlty different across levels of collaboration with the WBG) ¹Indicator Question 42 World Bank Group Country Opinion Survey 2015: Nicaragua VII. How the World Bank Group Operates (continued) Overall Perceptions Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group treats clients and 7.9 stakeholders in Nicaragua with respect The World Bank Group effectively monitors and evaluates the projects and 7.4 programs it supports The World Bank Group provides effective 7.4 implementation support The World Bank Group’s “Safeguard 7.3 Policy� requirements are reasonable Where country systems are adequate, the World Bank Group makes appropriate use 7.2 of them¹ Working with the World Bank Group 7.2 increases Nicaragua's institutional capacity The World Bank Group’s conditions on its 7.1 lending are reasonable The World Bank Group’s approvals and 7.1 reviews are done in a timely fashion The World Bank Group takes decisions 6.7 quickly in Nicaragua¹ The World Bank Group disburses funds 6.6 promptly "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") ¹Indicator Question 43 World Bank Group Country Opinion Survey 2015: Nicaragua VII. How the World Bank Group Operates (continued) Overall Perceptions (continued)  Stakeholder groups: There were significant differences in respondents’ levels of agreement with three statements about the WBG (listed below). In most cases, respondents from CSOs had significantly lower levels of agreement than respondents from other stakeholder groups:  The WBG takes decisions quickly in Nicaragua  The WBG disburses funds promptly  Working with the WBG increases Nicaragua’s institutional capacity *It is worth pointing out that when it comes how promptly the WBG disburses funds, respondents from local governments had the lowest levels of agreement among all respondents.  Geographic locations: Respondents across geographic locations had statistically similar levels of agreement with all the following statements.  Gender differences: Female respondents had significantly higher levels of agreement with two statements below than male respondents.  The WBG’s approvals and reviews are done in a timely fashion  The WBG takes decisions quickly in Nicaragua 44 World Bank Group Country Opinion Survey 2015: Nicaragua VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison11  Year comparison: Respondents of this year’s Country Survey had significantly higher levels of agreement with the statement that “the WBG’s conditions on its lending are reasonable� than respondents in the FY’12 Country Survey. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group treats clients and 7.9 stakeholders in Nicaragua with respect 7.8 6.3 The World Bank Group disburses funds promptly 6.3 The World Bank Group effectively monitors and 7.3 evaluates the projects and programs it supports 7.5 The World Bank Group’s approvals and reviews are 6.9 done in a timely fashion 6.7 The World Bank Group’s “Safeguard Policy� 7.2 requirements are reasonable 7.0 The World Bank Group’s conditions on its lending 7.2 are reasonable* 6.6 Working with the World Bank Group increases 7.4 Nicaragua's institutional capacity 7.1 Where country systems are adequate, the World 7.4 Bank Group makes appropriate use of them¹ 7.6 FY 2015 The World Bank Group provides effective 7.6 FY 2012 implementation support 7.5 "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") (*Significantly different between FY 2015 and FY 2012) ¹Indicator Question 11 Only statements that are included in both the FY’12 and FY’15 Country Surveys are presented in this chart. All means in this chart are calculated based on weighted data. This is why the means in FY’15 in this chart are slightly different from those in page 44. For more information about weighting, please see Appendix F. 45 World Bank Group Country Opinion Survey 2015: Nicaragua VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration  Collaboration: Respondents who currently collaborate with the WBG had significantly higher levels of agreement with the statements that “the WBG treats clients and stakeholders in Nicaragua with respect,� “the WBG provides effective implementation support,� “the WBG’s ‘Safeguard Policy’ requirements are reasonable,� “the WBG disburses funds promptly,� “the WBG takes decisions quickly in Nicaragua,� and “working with the WBG increase Nicaragua’s institutional capacity,� compared to respondents who previously or never collaborated with the institution. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group treats clients and 8.6 7.1 stakeholders in Nicaragua with respect^ 7.7 The World Bank Group provides effective 8.1 6.7 implementation support^ 7.1 The World Bank Group effectively monitors and 8.0 6.9 evaluates the projects and programs it supports 7.4 Where country systems are adequate, the World 7.9 6.6 Bank Group makes appropriate use of them¹ 7.1 The World Bank Group’s “Safeguard Policy� 7.9 6.6 requirements are reasonable^ 7.5 The World Bank Group’s conditions on its lending 7.7 6.7 are reasonable 7.0 Working with the World Bank Group increases 7.7 6.5 Nicaragua's institutional capacity^ 7.0 The World Bank Group’s approvals and reviews are 7.6 6.6 done in a timely fashion 6.9 Currently collaborating The World Bank Group takes decisions quickly in 7.6 6.1 Previously Nicaragua^¹ 6.2 collaborated 7.5 Never The World Bank Group disburses funds promptly^ 6.3 collaborated 5.8 "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") (^Significantly different across levels of collaboration with the WBG) ¹Indicator Question 46 World Bank Group Country Opinion Survey 2015: Nicaragua VII. How the World Bank Group Operates (continued) WBG Promoting Private Public Partnerships  Stakeholder groups: Respondents from local governments had the highest ratings for the extent the WBG’s work helps to find solutions that promote PPP in Nicaragua, whereas respondents from CSOs had significantly lower ratings for it.  Geographic locations: respondents across geographic locations had statistically similar ratings for the extent the WBG’s work helps to find solutions that promote PPP. Mean Ratings 1 2 3 4 5 6 7 8 9 10 All respondents 6.6 "To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Nicaragua?" (1-"to no degree at all", 10-"To a very significant degree") Helping the Poorest Percentage of Respondents (N=125) To a fully sufficient degree 9% To a somewhat sufficient degree 32% To a somewhat insufficient degree 42% To a very insufficient degree 10% Don't know 6% “To what extent do you believe that the World Bank Group's work and support help the poorest in Nicaragua?� (Respondents chose from a list.) (Percentages may not total 100 due to rounding) 47 World Bank Group Country Opinion Survey 2015: Nicaragua VII. How the World Bank Group Operates (continued) Internal Measuring and Monitoring  Stakeholder groups: Respondents from local governments had the highest ratings for the extent the WBG measures and corrects its work in real time in Nicaragua, whereas respondents from CSOs had significantly lower ratings for it.  Geographic locations: respondents across geographic locations had statistically similar ratings for the extent the WBG measures and corrects its work in real time.  Collaboration: Respondents who currently collaborate with the WBG had significantly higher ratings for the extent the WBG measures and corrects its work in real time than respondents who previously or never collaborated with the institution.  Gender differences: Female respondents gave significantly higher ratings for the extent the WBG measures and corrects its work in real time than male respondents. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 6.7 "To what extent do you believe the World Bank Group measures and corrects its work in real time in Nicaragua?" (1-"To no degree at all", 10-"To a very significant degree") The World Bank Group’s Local Presence in Nicaragua Percentage of Respondents (N=118) More local presence 71% The current level of local presence is 23% adequate Less local presence 1% Don't know 5% “To be a more effective development partner in Nicaragua, do you think the World Bank Group should have...? � (Respondents chose from a list.) 48 World Bank Group Country Opinion Survey 2015: Nicaragua VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner Mean Rating 1 2 3 4 5 6 7 8 9 10 Collaboration with the Government¹ 8.5 Being a long-term partner¹ 7.8 Collaboration with the private sector¹ 7.6 Collaboration with other donors and development 7.5 partners¹ Straightforwardness and honesty¹ 7.3 Openness¹ 7.3 Responsiveness¹ 7.2 Being inclusive¹ 6.8 Flexibility (in terms of changing country 6.8 circumstances)¹ Flexibility (in terms of the institution’s products and 6.7 services)¹ Staff accessibility¹ 6.7 The speed in which it gets things accomplished on the 6.7 ground¹ Ease of access to the people at the World Bank Group 6.5 who are making decisions important to my work¹ Collaboration with civil society¹ 5.9 "To what extent is the World Bank Group an effective development partner in Nicaragua, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") ¹Indicator Question 49 World Bank Group Country Opinion Survey 2015: Nicaragua VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner (continued)  Stakeholder groups: There were significant stakeholder differences in the respondents’ ratings for five of the qualities as an effective development partner. Respondents from local governments had the highest ratings, whereas respondents from CSOs and academia/research institutes/think tanks had significantly lower ratings. These qualities are:  Responsiveness;  Staff accessibility;  Ease of access to the people at the World Bank Group who are making decisions important to my work;  Collaboration with civil society;  The speed in which its gets things accomplished on the ground.  Geographic locations: Respondents across geographic locations had statistically similar ratings for all of the fourteen qualities of the WBG as an effective development partner in Nicaragua.  Gender differences: Female respondents gave significantly higher ratings for the WBG’s “inclusiveness,� “speed in which it gets things accomplished on the ground,� and “being a long-term partner� than male respondents. 50 World Bank Group Country Opinion Survey 2015: Nicaragua VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner: Year Comparison12  Year comparison: As indicated in the chart below, respondents of this year’s Country Survey gave significantly higher ratings for several qualities of the WBG as an effective development partner, compared to respondents in the FY’12 Country Survey. Mean Rating 1 2 3 4 5 6 7 8 9 10 8.3 Collaboration with the Government¹ 8.1 7.7 Straightforwardness and honesty¹ 7.6 7.4 Openness¹ 6.9 Collaboration with other donors and development 7.3 partners¹ 7.4 7.3 Responsiveness*¹ 6.5 Flexibility (in terms of the institution’s products and 7.2 services)*¹ 6.0 7.1 Being inclusive*¹ 6.5 Flexibility (in terms of changing country 7.1 circumstances)*¹ 6.3 FY 2015 FY 2012 6.9 Staff accessibility¹ 6.7 "To what extent is the World Bank Group an effective development partner in Nicaragua, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") (*Significantly different between FY2015 and FY2012) ¹Indicator Question 12 Only qualities that are included in both the FY’12 and FY’15 Country Surveys are presented in this chart. All means in this chart are calculated based on weighted data. 51 World Bank Group Country Opinion Survey 2015: Nicaragua VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner: Collaboration  Collaboration: Respondents who currently collaborate with the WBG gave significantly higher ratings than other respondents for the WBG’s “straightforwardness and honesty,� “openness,� “staff accessibility,� “ease of access to the people at the WBG who are making decisions important to my work,� and “responsiveness.� Mean Rating 1 2 3 4 5 6 7 8 9 10 8.5 Collaboration with the Government¹ 8.5 8.3 8.2 Being a long-term partner¹ 7.2 7.7 8.1 Straightforwardness and honesty^¹ 6.5 7.2 7.9 Openness^ 6.6 7.0 7.8 Staff accessibility^¹ 6.0 5.8 Ease of access to the people at the World Bank Group 7.7 5.8 who are making decisions important to my work^¹ 5.7 Collaboration with other donors and development 7.6 7.6 partners¹ 7.2 7.4 Responsiveness^¹ 6.3 7.5 7.2 Being inclusive¹ 6.3 6.7 The speed in which it gets things accomplished on the 7.2 6.1 ground¹ 6.6 Flexibility (in terms of changing country 7.1 6.6 circumstances)¹ 6.4 7.0 Collaboration with the private sector¹ 8.0 7.9 Currently 6.8 collaborating Flexibility (in terms of the institution’s products and 6.2 services)¹ 6.8 Previously collaborated 6.3 Collaboration with civil society¹ 5.7 Never 5.8 collaborated "To what extent is the World Bank Group an effective development partner in Nicaragua, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") (^Significantly different across levels of collaboration with the WBG) ¹Indicator Question 52 World Bank Group Country Opinion Survey 2015: Nicaragua VII. How the World Bank Group Operates (continued) The World Bank Group’s Approach to Risk in Nicaragua Percentage of Respondents (N=119) The World Bank Group takes too much risk in 2% Nicaragua The World Bank Group does not take enough 35% risk in Nicaragua The World Bank Group's approach to risk is 43% appropriate Don't know 20% “Which of the following best describes the way the World Bank Group operates in Nicaragua? � (Respondents chose from a list.) Making Decisions about the WBG Program in Nicaragua Percentage of Respondents (N=120) At the Headquarters (in Washington D.C.) 61% In the country 13% Don't know 26% “Where are the World Bank Group's decisions made primarily that support the program in Nicaragua? � (Respondents chose from a list.) 53 World Bank Group Country Opinion Survey 2015: Nicaragua VII. How the World Bank Group Operates (continued) Selectivity of the World Bank Group’s Support Percentage of Respondents (N=120) The World Bank Group is sufficiently selective and focuses on the most important 50% development challenges in Nicaragua The World Bank Group is not sufficiently selective in Nicaragua, and it is involved in too 27% many areas of development Don't know 23% “Which of the following best describes the WBG’s support in Nicaragua?� (Respondents chose from a list.) Current combination of WBG services Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.0 "When considering the national development needs in Nicaragua, to what extent does the combination of financial, knowledge and convening services that the World Bank Group currently provides in Nicaragua meet the national development needs of Nicaragua?" (1-"To no degree at all", 10-"To a very significant degree") 54 World Bank Group Country Opinion Survey 2015: Nicaragua VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work  Year comparison: Respondents in FY’12 and this year’s Surveys did not differ in how frequently they consulted WBG knowledge work and activities in the work they do.  Stakeholder groups: Respondents from media consulted the WBG knowledge work and activities most frequently among all stakeholders, whereas respondents from CSOs and private sector/financial sector/private banks used them significantly less frequently.  Geographic locations: Respondents across geographic locations did not differ in how frequently they consulted WBG knowledge work and activities in the work they do. Percentage of Respondents (N=120) Weekly 10% Monthly 18% A few times a year 43% Rarely 25% Never 4% "How frequently do you consult World Bank Group knowledge work and activities in the work you do?" (Respondents chose from a list.) 55 World Bank Group Country Opinion Survey 2015: Nicaragua VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Nicaragua’s Knowledge Needs (Indicator Question)  Year comparison: Respondents of this year’s Country Survey had significantly higher levels of agreement (weighted mean = 6.8) that the World Bank Group meets Nicaragua’s needs for knowledge services than respondents in the FY’12 Survey (weighted mean = 6.1).  Stakeholder groups and geographic locations: Respondents across stakeholder groups and geographic locations had statistically similar levels of agreement that the World Bank Group meets Nicaragua’s needs for knowledge services.  Gender differences: Female respondents had significantly higher levels of agreement that the World Bank Group meets Nicaragua’s needs for knowledge services than male respondents. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 6.8 "The World Bank Group meets Nicaragua's needs for knowledge services" (1-"Strongly disagree", 10-"Strongly agree") 56 World Bank Group Country Opinion Survey 2015: Nicaragua VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities  Year comparison: Respondents in FY’12 and FY’15 all gave statistically similar ratings for the qualities of the WBG’s knowledge work and activities.  Stakeholder groups: Respondents from local governments had the highest ratings for the WBG’s knowledge work and activities “leading to practical solutions� and being “timely,� whereas respondents from CSOs and academia/research institutes/think tanks had significantly lower ratings for it.  Geographic locations: Respondents across geographic locations gave statistically similar ratings for all the qualities of the WBG knowledge work and activities.  Gender differences: Female respondents gave significantly higher ratings than male respondents for the WBG’s knowledge work and activities “being timely,� “leading to practical solutions,� and “being adaptable to Nicaragua’s specific development challenges and country circumstances.� Mean Rating 1 2 3 4 5 6 7 8 9 10 Are translated enough into local language 6.8 Are adaptable to Nicaragua’s specific development challenges and country 6.8 circumstances¹ Are timely 6.8 Are accessible (well written and easy to 6.8 understand) Lead to practical solutions 6.6 "In Nicaragua, to what extent do you believe that the World Bank Group’s knowledge work and activities:" (1-"To no degree at all", 10-"To a very significant degree") ¹Indicator Question 57 World Bank Group Country Opinion Survey 2015: Nicaragua VIII. World Bank Group’s Knowledge and Instruments (continued) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question)  Year comparison: This year’s respondents gave significantly higher ratings for the significance of the contribution that the WBG’s knowledge work and activities make to development results in Nicaragua than respondents in the FY’12 Country Survey.  Stakeholder groups: Although overall respondents all gave highly positive ratings for the significance of the contribution that the WBG’s knowledge work and activities make to development results in Nicaragua, respondents from CSOs tended to give significantly lower ratings for it.  Geographic locations: Respondents across geographic locations had statistically similar ratings for the significance of the contribution that the WBG’s knowledge work and activities make to development results in Nicaragua.  Gender differences: Female respondents gave significantly higher ratings for the significance of the contribution that the WBG’s knowledge work and activities make to development results in Nicaragua than their male counterparts. Mean Significance Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.5 "Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country?" (1-"Not significant at all", 10-"Very significant") Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question)  Year comparison: Respondents in FY’12 and this year’s Surveys gave statistically similar ratings for the technical quality of the WBG’s knowledge work and activities.  Stakeholder groups and geographic locations: Respondents across stakeholder groups and geographic locations gave statistically similar ratings for the technical quality of the WBG’s knowledge work and activities.  Gender differences: Female respondents gave significantly higher ratings for the technical quality of the WBG’s knowledge work and activities than male respondents. Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.6 "Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?" (1-"Very low technical quality", 10-"Very high technical quality") 58 World Bank Group Country Opinion Survey 2015: Nicaragua VIII. World Bank Group’s Knowledge and Instruments (continued) LAC Flagship Report Percentage of Respondents (N=115) Yes 36% No 64% "Have you read/consulted the most recent LAC Flagship Report: [ Inequality of a Lower Growth Latin America]?]" Learning New Information and Insights from the LAC Flagship Report  Stakeholder groups and geographic locations: Respondents across stakeholder groups and geographic locations gave statistically similar ratings for the extent to which the Flagship Report raised substantive new information and insight. Mean Rating 1 2 3 4 5 6 7 8 9 10 All respondents 7.3 "To what extent do you believe this Flagship Report raised substantive new information and insight that you were not aware of prior to reading?" (1-"To no degree at all", 10-"To a very significant degree") Usefulness of the LAC Flagship Report  Stakeholder groups and geographic locations: Respondents across stakeholder groups and geographic locations gave statistically similar ratings for the extent to which the Flagship Report provided them useful information in terms of the work they do. Mean Rating 1 2 3 4 5 6 7 8 9 10 All respondents 7.5 "To what extent do you believe this Flagship Report provided you with useful information in terms of the work you do?" (1-"To no degree at all", 10-"To a very significant degree") 59 World Bank Group Country Opinion Survey 2015: Nicaragua VIII. World Bank Group’s Knowledge and Instruments (continued) Most Effective Instruments in Reducing Poverty  Year comparison: Respondents from the FY’12 Country Survey also indicated that the most effective WBG instrument in reducing poverty in Nicaragua was “investment lending� (54%). Percentage of Respondents (N=125) Investment lending 66% Capacity development 34% Technical assistance 31% Multi-sectoral approaches 22% Policy based lending / budget support to the 17% Government Knowledge products/services 13% Trust Fund management 6% Don’t know 3% Other 2% “Which World Bank Group instruments do you believe are the MOST effective in reducing poverty in Nicaragua? (Choose no more than TWO)� (Respondents chose from a list. Responses combined.) 60 World Bank Group Country Opinion Survey 2015: Nicaragua VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Nicaragua’s Needs for Financial Instruments (Indicator Question)  Year comparison: Respondents in FY’12 and this year’s Country Survey had statistically similar levels of agreement that the World Bank Group’s financial instruments meet Nicaragua’s needs.  Stakeholder groups: Respondents from CSOs had the highest levels of agreement that the World Bank Group’s financial instruments meet Nicaragua’s needs, whereas respondents from CSOs had significantly lower levels of agreement.  Geographic locations: Respondents across geographic locations had statistically similar levels of agreement that the World Bank Group’s financial instruments meet Nicaragua’s needs.  Gender differences: Female respondents had significantly higher levels of agreement that the World Bank Group’s financial instruments meet Nicaragua’s needs than male respondents. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents 6.9 "The World Bank Group's financial instruments meet the needs of Nicaragua." (1-"Strongly disagree", 10-"Strongly agree") 61 World Bank Group Country Opinion Survey 2015: Nicaragua IX. The Future Role of the World Bank Group in Nicaragua Making the World Bank Group of Greater Value  Year comparison: Respondents in the FY’12 Country Survey indicated that the World Bank should “reduce the complexity of obtaining World Bank financing (49%)� to make itself of greater value in Nicaragua.  Stakeholder groups: Among all respondents, those who are from academia/research institutes/think tanks were most likely to indicate that the WBG should “increase the level of capacity development in the country.� And respondents who work for CSOs were most likely to indicate that the WBG should “reach out more to groups outside of Government.�  Geographic locations: Respondents across geographic locations agreed that the WBG should “increase the level of capacity development in the country� and “reach out more to groups outside of Government� to make itself of greater value in the country. Percentage of Respondents (N=118) Increase the level of capacity development in the country 39% Reach out more to groups outside of Government 37% Provide more adequate data/knowledge/statistics/figures on Nicaragua’s economy 23% Offer more innovative financial products 23% Reduce the complexity of obtaining World Bank Group financing 16% Collaborate more effectively with Government clients 10% Improve the quality of its experts as related to Nicaragua’s specific challenges 8% Ensure greater selectivity in its work 8% Improve the competitiveness of its financing compared to markets 8% Offer more innovative knowledge services 8% Work faster 8% Other 3% Increase availability of Fee-Based services 2% "Which of the following SHOULD the World Bank Group do to make itself of greater value in Nicaragua? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 62 World Bank Group Country Opinion Survey 2015: Nicaragua IX. The Future Role of the World Bank Group in Nicaragua (continued) World Bank Group’s Services in Nicaragua  Stakeholder groups and geographic locations: Respondents across stakeholder groups and geographic locations had statistically similar views on the combination of WBG services. Percentage of Respondents (N=114) Financial services 35% The combination is appropriate for Nicaragua 25% Knowledge products 23% Convening services 10% Don't know 6% None of the above 1% "When considering the combination of services that the World Bank Group offers in Nicaragua, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Nicaragua?" (Respondents chose from a list.) 63 World Bank Group Country Opinion Survey 2015: Nicaragua IX. The Future Role of the World Bank Group in Nicaragua (continued) Has the World Bank Group Moved in the Right Direction?  Stakeholder groups: Respondents local governments were significantly more likely to indicate that the WBG moved in the right direction in the last three years in terms of the focus of its work in Nicaragua compared to respondents from other stakeholder groups.  Geographic locations: Respondents across geographic locations had statistically similar ratings for the extent to which they believed that the institution moved in the right direction in the last three years in terms of the focus of its work in Nicaragua.  Collaboration: Respondents who currently collaborate with the WBG were significantly more likely to indicate that the WBG moved in the right direction in the last three years in terms of the focus of its work in Nicaragua compared to respondents who previously or never worked with the institution. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 7.0 "In the last three years, to what extent do you believe that the World Bank Group has moved in the right direction in terms of the focus of its work in Nicaragua?" (1-"To no degree at all", 10-"To a very significant degree") Role of International Development Cooperation  Stakeholder groups and geographic locations: Respondents across stakeholder groups and geographic locations had statistically similar ratings for the significance of the role international development cooperation plays in Nicaragua in the near future. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents 8.4 "How significant a role do you believe that international development cooperation SHOULD play in Nicaragua’s development in the near future?" (1-"Not a significant role at all", 10-"Very significant role") 64 World Bank Group Country Opinion Survey 2015: Nicaragua X. Communication and Openness General Information Sources  Year comparison: In FY’12, respondents got most of their information about economic and social development issues in Nicaragua from the Internet (56%) and local newspapers (53%).  Stakeholder groups: Respondents from local governments were most likely to get information about economic and social development issues from “local television� and respondents from bilateral/multilateral agencies were mostly likely to get the information from “local newspapers.�  Gender differences: it is important to mention that women were significantly more likely to get most of their information about economic and social development issues from “social media� than men. Percentage of Respondents (N=119) Internet 64% Periodicals 54% Local newspapers 30% Local television 14% Other 12% International newspapers 7% Social media 5% International television 3% Local radio 3% International radio 0% "How do you get most of your information about economic and social development issues in Nicaragua? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 65 World Bank Group Country Opinion Survey 2015: Nicaragua X. Communication and Openness (continued) Preferred Information Sources  Year comparison: A plurality of respondents of the FY’12 Country Survey indicated they would prefer to receive information from the WBG through “e-Newsletters� (48%).  Stakeholder groups: Respondents from the local governments and private sector/financial sector/private banks and CSOs were significantly more likely to indicate that they would prefer to receive information from the WBG through “e-Newsletters� than respondents from other stakeholder groups. Percentage of Respondents (N=120) Direct contact with World Bank Group 47% e-Newsletters 44% World Bank Group’s 41% seminars/workshops/conferences World Bank Group’s publications and other 30% written materials World Bank Group’s website 19% Social media 8% Mobile phones 3% Other 2% "How would you prefer to receive information from the World Bank Group? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 66 World Bank Group Country Opinion Survey 2015: Nicaragua X. Communication and Openness (continued) Access to Information  Year comparison13: Respondents in this year’s Country Survey were not significantly more aware of the AI Policy than respondents in FY’12.  Collaboration: Respondents who currently collaborate with the WBG were significantly more likely to be aware of the AI Policy of the WBG than respondents who previously or never collaborated with the WBG.  Gender: Female respondents were significantly more likely to be aware of the AI Policy of the WBG than male respondents. Percentage of Respondents (FY 2015 N=107; FY 2012 N=216) 35% Yes 28% FY 2015 FY 2012 65% No 72% "Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions?" Website Usage  Year comparison: Similar percentages of respondents in FY’12 and this year’s Surveys have used the WBG website.  Stakeholder groups: Respondents from bilateral/multilateral agencies and academia/research institutes/think tanks were most likely to have used the WBG website, whereas respondents from local governments were least likely to have done so. Percentage of Respondents (FY 2015 N=108; FY 2012 N=216) 80% Yes 80% 20% FY 2015 No 20% FY 2012 " Do you use/have you used the World Bank Group website?" 13 Percentages in the charts on this page were all calculated based on weighted data. Please go to Appendix F for more details on weighting. 67 World Bank Group Country Opinion Survey 2015: Nicaragua X. Communication and Openness (continued) Use of WBG’s Social Media Channels  Stakeholder groups: Respondents from academia/research institutes/think tanks were most likely to indicate that they consulted the WBG social media sites, whereas respondents from the private sectora/financial sector/private banks were significantly less likely to consult the WBG social media channels.  Geographic locations: Respondents from Managua were significantly more likely to indicate that they consulted the WBG social media sites than respondents from other locations of the country.  Gender: It is worth mentioning that statistically similar percentages of female and male respondents have used the WBG social media sites. Percentage of Respondents (N=114) Yes 23% No 77% "Do you currently consult the World Bank Group social media sites?" Evaluation of WBG’s Social Media Channels Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group’s social media channels are valuable sources of 6.5 information about the institution "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) 68 World Bank Group Country Opinion Survey 2015: Nicaragua X. Communication and Openness (continued) Information Sharing14  Year comparison: Respondents in FY’12 and this year’s Surveys had statistically similar levels of agreement with the two statements below.  Stakeholder groups: Respondents from local governments had significantly higher levels of agreement with the statement that “when I need information from the WBG I know how to find it� than respondents from other stakeholder groups. However, respondents from local governments and CSOs had significantly lower levels of agreement with the statement that “the WBG is responsive to my information requests and inquiries� compared to other respondents.  Collaboration: Respondents who currently collaborate with the WBG had significantly higher levels of agreement with both of the statements than respondents who previously or never collaborated with the institution. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 6.7 When I need information from the World Bank Group I know how to find it 6.2 FY 2015 6.5 FY 2012 The World Bank Group is responsive to my information requests and inquiries 6.9 "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree�) 14 Means in the chart below were calculated based on weighted data. Please go to Appendix F for more details about weighting. 69 World Bank Group Country Opinion Survey 2015: Nicaragua XI. Appendices A. Responses to All Questions across All Respondents ..................... 70 B. Responses to All Questions by Stakeholder Groups ...................... 85 C. Responses to All Questions by Geographic Location................... 102 D. Responses to All Questions by Levels of Collaboration ............... 115 E. Responses to All Questions by Gender ....................................... 128 F. Responses to All Questions by Year ............................................ 140 G. Responses to Key Questions by Areas of Specialization .............. 145 H. Indicator Questions as a Function of Exposure to the WBG ........ 150 I. Indicator Questions by Stakeholder Groups .............................. 151 J. WBG Country Opinion Survey FY 15 – Nicaragua Questionnaire 152 Nicaragua 70 World Bank Group Country Opinion Survey 2015: Nicaragua Appendix A: Responses to All Questions across All Respondents (N=131) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know� (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Nicaragua Percentage of Respondents 1. In general would you say that Nicaragua is headed in ...? (N=122) The right direction 51.6% The wrong direction 28.7% Not sure 19.7% 2. Listed below are a number of development priorities in Nicaragua. Please identify which of the following you consider the most important Percentage of Respondents development priorities in Nicaragua? (Choose no more than THREE) (Responses Combined; N=128) Education 60.9% Poverty reduction 36.7% Economic growth 22.7% Public sector governance/ reform 16.4% Job creation/employment 16.4% Energy 12.5% Food security 11.7% Foreign direct investment 10.9% Anti-corruption 10.2% Health 10.2% Law and justice 9.4% Environmental sustainability 8.6% Climate change 8.6% Agricultural development 7.8% Social protection 7.8% Water and sanitation 7.0% Rural development 6.3% Equality of opportunity 6.3% Trade and exports 5.5% Private sector development 4.7% Transport 3.9% Gender equity 3.1% Financial markets 2.3% Disaster management 2.3% Information and communications technology 2.3% Global/regional integration 1.6% Regulatory framework 0.8% Natural resource management 0.8% Urban development 0.0% Crime and violence 0.0% Communicable/non-communicable diseases 0.0% 71 World Bank Group Country Opinion Survey 2015: Nicaragua A. General Issues Facing Nicaragua (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would Percentage of Respondents contribute most to reducing poverty in Nicaragua? (Choose no more than THREE) (Responses Combined; N=128) Education 58.6% Job creation/employment 38.3% Economic growth 33.6% Rural development 18.8% Equality of opportunity 17.2% Water and sanitation 13.3% Anti corruption 12.5% Health 10.9% Foreign direct investment 10.2% Public sector governance/ reform 10.2% Agricultural development 8.6% Private sector development 8.6% Food security 8.6% Transport 6.3% Social protection 6.3% Law and justice 6.3% Climate change 5.5% Energy 3.9% Environmental sustainability 3.9% Global/regional integration 3.9% Gender equity 3.1% Trade and exports 3.1% Disaster management 1.6% Information and communications technology 0.8% Natural resource management 0.8% Financial markets 0.8% Crime and violence 0.8% Urban development 0.8% Regulatory framework 0.0% Communicable/non-communicable diseases 0.0% 72 World Bank Group Country Opinion Survey 2015: Nicaragua A. General Issues Facing Nicaragua (continued) 4. The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this Percentage of Respondents would be achieved in Nicaragua? (Choose no more than TWO) (Responses Combined; N=115) Education and training that better ensure job opportunity 43.5% Consistent economic growth 33.9% Better employment opportunities for young people 21.7% Better opportunity for the poor who live in rural areas 20.9% Better entrepreneurial opportunities 19.1% Greater equity of fiscal policy 14.8% Greater access to micro-finance for the poor 9.6% Greater voice and participation for citizens to help ensure greater accountability 6.1% Other 6.1% A growing middle class 5.2% Better employment opportunities for women 5.2% Better agricultural programs 4.3% Greater access to health and nutrition for citizens 2.6% Better quality public services 1.7% Better opportunity for the poor who live in urban areas 1.7% More reliable social safety net 1.7% B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Nicaragua? Familiarity (1-Not familiar at all, 10-Very familiar) N DK Mean SD 1. World Bank Group (WBG) 126 0 6.84 2.37 2. Inter-American Development Bank (IDB/BID) 123 0 6.92 2.27 3. Latin American Development Bank (CAF) 119 0 2.89 2.11 4. Central American Bank for Economic Integration (CABEI/BCiE) 123 0 6.27 2.49 Overall, please rate your impression of the effectiveness of these organizations Effectiveness in Nicaragua? (1-Not effective at all, 10-Very effective) N DK Mean SD 5. World Bank Group (WBG)* 116 9 7.11 2.06 6. Inter-American Development Bank (IDB/BID) 113 11 7.30 1.94 7. Latin American Development Bank (CAF) 51 67 3.80 2.33 8. Central American Bank for Economic Integration (CABEI/BCiE) 102 21 6.79 2.15 Staff Preparedness N DK Mean SD 9. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Nicaragua solve its most 110 16 7.66 1.91 complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 73 World Bank Group Country Opinion Survey 2015: Nicaragua B. Overall Attitudes toward the World Bank Group (continued) 10. When thinking about how the World Bank Group can have the most impact on development results in Nicaragua, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge Percentage of Respondents services) in Nicaragua? (Choose no more than THREE) (Responses Combined; N=125) Education 49.6% Poverty reduction 33.6% Public sector governance/ reform 24.0% Transport 16.8% Economic growth 15.2% Rural development 14.4% Equality of opportunity 13.6% Agricultural development 12.8% Job creation/employment 12.0% Climate change 11.2% Water and sanitation 11.2% Anti corruption 10.4% Health 8.8% Food security 8.0% Environmental sustainability 8.0% Social protection 7.2% Trade and exports 6.4% Foreign direct investment 5.6% Information and communications technology 5.6% Law and justice 3.2% Disaster management 3.2% Energy 3.2% Private sector development 3.2% Global/regional integration 2.4% Crime and violence 2.4% Regulatory framework 2.4% Urban development 1.6% Financial markets 0.8% Gender equity 0.8% Communicable/non-communicable diseases 0.0% Natural resource management 0.0% 74 World Bank Group Country Opinion Survey 2015: Nicaragua B. Overall Attitudes toward the World Bank Group (continued) 11. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=118) nd activity do you believe is of greatest VALUE and which activity is Greatest 2 Greatest of second greatest value in Nicaragua? Value Value Combined Financial resources 40.7% 19.0% 59.6% Policy advice, studies, analyses 22.9% 8.6% 31.5% Technical assistance 6.8% 20.7% 27.5% Capacity development 10.2% 14.7% 24.8% Mobilizing third party financial resources 5.1% 14.7% 19.7% Data 5.1% 6.9% 12.0% Donor coordination 0.8% 7.8% 8.6% Linkage to non-Bank expertise 1.7% 4.3% 6.0% Convening/Facilitating 2.5% 3.4% 6.0% Other 3.4% 0.9% 4.3% How EFFECTIVE do you believe the WBG is in terms of the capacity building work Effectiveness it does in each of the following areas in Nicaragua? (1-Not effective at all, 10-Very effective) N DK Mean SD 12. Project implementation (or other organizational strengthening) 84 39 7.52 2.03 13. Citizen engagement (incorporating citizens' voices into development) 67 55 5.42 2.83 14. Policy design (for clarity and better incentives to achieve development goals) 76 48 6.68 2.11 When thinking about how to improve capacity building in Nicaragua to help Importance ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) N DK Mean SD 15. Project implementation (or other organizational strengthening) 103 17 8.41 1.89 16. Citizen engagement (incorporating citizens' voices into development) 93 28 8.17 2.05 17. Policy design (for clarity and better incentives to achieve development goals) 94 25 8.39 1.74 18. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Nicaragua? (Choose no more than TWO) (Responses Combined; N=125) Not collaborating enough with stakeholders outside the Government 23.2% World Bank Group’s processes too complex 17.6% Not willing to honestly criticize policies and reform efforts in the country 16.8% Not enough public disclosure of its work 16.8% Not adequately sensitive to political/social realities in Nicaragua 16.0% Staff too inaccessible 15.2% World Bank Group’s processes too slow 14.4% Imposing technocratic solutions without regard to political realities 13.6% Not aligned with other donors’ work 8.0% Too influenced by developed countries 8.0% Don’t know 7.2% Not exploring alternative policy options 7.2% Not aligned with country priorities 5.6% Other 4.8% Its advice and strategies do not lend themselves to practical problem solving 4.8% Arrogant in its approach 2.4% The credibility of its knowledge/data 2.4% Not client focused 1.6% 75 World Bank Group Country Opinion Survey 2015: Nicaragua B. Overall Attitudes toward the World Bank Group (continued) 19. Which World Bank Group’s instruments do you believe are the MOST Percentage of Respondents effective in reducing poverty in Nicaragua? (Choose no more than TWO) (Responses Combined; N=125) Investment lending 65.6% Capacity development 34.4% Technical assistance 31.2% Multi-sectoral approaches 21.6% Policy based lending / budget support to the Government 16.8% Knowledge products/services 12.8% Trust Fund management 6.4% Don’t know 3.2% Other 2.4% 20. To what extent do you believe that the World Bank Group’s work and support Percentage of Respondents help the poorest in Nicaragua? (Choose only ONE response) (N=125) To a fully sufficient degree 8.8% To a somewhat sufficient degree 32.0% To a somewhat insufficient degree 42.4% To a very insufficient degree 10.4% Don't know 6.4% To what extent do you agree with the following statements about the World Bank Level of Agreement Group’s work in Nicaragua? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 21. Overall the World Bank Group currently plays a relevant role in development in 116 6 7.19 2.26 Nicaragua* 22. The World Bank Group’s work is aligned with what I consider the development 115 7 6.92 2.07 priorities for Nicaragua* 23. The World Bank Group supports Nicaragua’s efforts to reduce social exclusion 104 16 6.76 2.20 24. The World Bank Group supports programs and strategies that are realistic for 115 7 6.91 2.15 Nicaragua 25. The World Bank Group treats clients and stakeholders in Nicaragua with respect 104 14 7.90 2.03 26. The World Bank Group is an organization that does not represent a particular 104 17 7.45 2.63 ideological perspective in Nicaragua 27. The World Bank Group is an organization that is not overly influenced by any 100 20 5.71 2.74 particular country 28. The World Bank Group respects the positions, views and demands of the 106 15 7.92 1.86 government of Nicaragua 29. The World Bank Group listens and takes into account your views 102 18 6.84 2.60 Current combination of WBG services meeting national development needs N DK Mean SD 30. When considering the national development needs in Nicaragua, to what extent does the combination of financial, knowledge and convening services that the World Bank Group currently provides in Nicaragua meet the national 113 10 6.97 1.98 development needs of Nicaragua?? (1-To no degree at all, 10-To a very significant degree) 76 World Bank Group Country Opinion Survey 2015: Nicaragua B. Overall Attitudes toward the World Bank Group (continued) To what extent is the WBG an effective development partner in Nicaragua, in Degree terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 31. Responsiveness* 102 16 7.19 1.93 32. Flexibility (in terms of the institution’s products and services)* 96 20 6.72 2.06 33. Flexibility (in terms of changing country circumstances)* 102 14 6.77 1.96 34. Being inclusive* 98 17 6.81 2.19 35. Openness* 100 13 7.26 2.08 36. Staff accessibility* 101 13 6.66 2.36 37. Straightforwardness and honesty* 92 18 7.35 2.26 38. Ease of access to the people at the World Bank Group who are making decisions 94 21 6.49 2.57 important to my work* 39. Collaboration with civil society* 90 27 5.94 2.56 40. Collaboration with the Government* 102 12 8.46 1.40 41. Collaboration with other donors and development partners* 88 27 7.47 2.11 42. Collaboration with the private sector* 89 27 7.56 2.02 43. The speed in which it gets things accomplished on the ground* 89 28 6.66 1.97 44. Being a long-term partner* 100 17 7.77 2.19 45. To be a more effective development partner in Nicaragua, do you believe that Percentage of Respondents the World Bank Group should have…? (Select only ONE response) (N=118) More local presence 71.2% The current level of local presence is adequate 22.9% Less local presence .8% Don't know 5.1% 46. When World Bank Group assisted reform efforts fail or are slow to take place, Percentage of Respondents which of the following would you attribute to? (Choose no more than THREE) (Responses Combined; N=120) The World Bank Group is not sensitive enough to political/social realities on the 35.0% ground There is not an adequate level of citizen/civil society participation 28.3% Political pressures and obstacles 27.5% Lack of/inadequate levels of capacity in Government 26.7% Reforms are not well thought out in light of country challenges 17.5% Poor donor coordination 14.2% The World Bank Group does not do adequate follow through/follow-up 12.5% The World Bank Group works too slowly 11.7% The Government works inefficiently 11.7% Other 1.7% 77 World Bank Group Country Opinion Survey 2015: Nicaragua C. World Bank Group’s Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be Importance involved in the following areas of development in Nicaragua? (1-Not important at all, 10-Very important) N DK Mean SD 1. Anti corruption 108 10 7.42 2.61 2. Information and communications technology 109 8 7.63 2.34 3. Transport 111 5 7.95 2.11 4. Crime and violence 104 7 6.49 2.65 5. Law and justice 109 7 7.18 2.48 6. Urban development 106 7 7.00 2.26 7. Environmental sustainability 107 5 7.64 2.30 8. Regulatory framework 99 11 7.17 2.30 9. Communicable/non-communicable diseases 102 10 6.73 2.32 10. Poverty reduction 113 5 8.82 1.69 11. Gender equity 104 8 7.54 2.22 12. Private sector development 108 7 7.41 2.21 13. Foreign direct investment 110 4 7.66 2.17 14. Water and sanitation 105 7 8.38 1.79 15. Trade and exports 107 6 7.52 2.02 16. Economic growth 109 6 8.52 1.90 17. Energy 106 7 8.08 1.93 18. Disaster management 106 8 7.40 2.13 19. Public sector governance/ reform 108 5 7.94 2.25 20. Job creation/employment 109 5 7.81 2.44 21. Financial markets 101 7 7.44 1.87 22. Equality of opportunity 105 8 7.96 2.07 23. Health 108 6 7.81 2.29 24. Rural development 108 5 8.06 2.07 25. Global/regional integration 103 10 7.40 2.25 26. Food security 108 6 7.75 2.06 27. Education 109 7 8.61 1.99 28. Social protection 101 10 7.30 2.38 29. Climate change 109 7 7.72 2.22 30. Agricultural development 103 8 8.17 2.03 31. Natural resource management 102 10 6.99 2.53 78 World Bank Group Country Opinion Survey 2015: Nicaragua C. World Bank Group’s Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the Effectiveness work it does in the following areas of development in Nicaragua? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Anti corruption 56 62 5.11 2.85 2. Information and communications technology 57 58 6.72 2.35 3. Transport 83 33 7.75 1.90 4. Crime and violence 50 63 6.16 2.51 5. Law and justice 55 58 5.85 2.66 6. Urban development 55 58 6.56 2.07 7. Environmental sustainability 73 44 6.58 2.46 8. Regulatory framework 63 49 6.67 2.21 9. Communicable/non-communicable diseases 61 53 6.49 2.34 10. Poverty reduction 86 31 7.17 2.35 11. Gender equity 69 46 6.55 2.48 12. Private sector development 69 45 6.99 1.89 13. Foreign direct investment 63 51 7.06 1.92 14. Water and sanitation 79 36 7.85 1.83 15. Trade and exports 65 50 7.22 1.83 16. Economic growth 79 36 7.46 1.91 17. Energy 81 33 7.46 1.85 18. Disaster management 64 47 6.83 2.41 19. Public sector governance/ reform 80 33 6.84 2.61 20. Job creation/employment 66 48 6.12 2.67 21. Financial markets 60 55 6.80 2.19 22. Equality of opportunity 74 40 6.54 2.51 23. Health 82 34 7.24 2.35 24. Rural development 78 37 6.90 2.31 25. Global/regional integration 53 58 6.85 2.24 26. Food security 75 40 6.81 2.24 27. Education 85 28 7.29 2.37 28. Social protection 66 48 6.67 2.49 29. Climate change 71 43 6.83 2.42 30. Agricultural development 75 40 6.63 2.27 31. Natural resource management 62 52 6.65 2.45 3. Where are the World Bank Group’s decisions made primarily that support the Percentage of Respondents program in Nicaragua? (Select only ONE response) (N=120) At the Headquarters (in Washington D.C.) 60.8% In the country 13.3% Don't know 25.8% Achieving Development Results* N DK Mean SD 4. To what extent does the World Bank Group’s work help to achieve development 112 8 7.04 2.19 results in Nicaragua? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Nicaragua? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 5. The World Bank Group’s financial instruments meet the needs of Nicaragua* 107 13 6.90 2.05 6. The World Bank Group meets Nicaragua’s needs for knowledge services* 104 13 6.82 2.16 79 World Bank Group Country Opinion Survey 2015: Nicaragua C. World Bank Group’s Effectiveness and Results (continued) Measuring and Correcting Work N DK Mean SD 7. To what extent do you believe the World Bank Group measures and corrects its work in real time in Nicaragua? (1-To no degree at all, 10-To a very significant 82 35 6.72 2.18 degree) D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=120) Weekly 10.0% Monthly 18.3% A few times a year 42.5% Rarely 25.0% Never 4.2% In Nicaragua, to what extent do you believe that the World Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 103 13 6.79 2.14 3. Lead to practical solutions 100 13 6.56 2.11 4. Are accessible (well written and easy to understand) 103 10 6.76 2.08 5. Are translated enough into local language 99 12 6.82 2.08 6. Are adaptable to Nicaragua’s specific development challenges and country 104 13 6.80 2.08 circumstances* Overall Evaluations N DK Mean SD 7. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country?* 112 8 7.50 2.04 (1-Not significant at all, 10-Very significant) 8. Overall, how would you rate the technical quality of the WBG’s knowledge 111 9 7.61 1.89 work and activities?* (1-Very low technical quality, 10-Very high technical quality) 9. Have you read/consulted the most LAC Flagship Report: [Inequality of a Percentage of Respondents Lower Growth Latin America]? (N=115) Yes 35.7% No 64.3% Flagship Reports N DK Mean SD 10. To what extent do you believe this Flagship Report raised substantive new information and insight that you were not aware of prior to reading? (1-To no 50 67 7.26 1.72 degree at all, 10-To a very significant degree) 11. To what extent do you believe this Flagship Report provided you with useful information in terms of the work you do? (1-To no degree at all, 10-To a very 50 66 7.52 2.01 significant degree) 80 World Bank Group Country Opinion Survey 2015: Nicaragua E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 82 36 6.61 2.41 2. The World Bank Group effectively monitors and evaluates the projects and 97 20 7.38 2.24 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 89 28 7.06 2.16 4. The World Bank Group’s “Safeguard Policy� requirements are reasonable 76 39 7.30 1.95 5. The World Bank Group’s conditions on its lending are reasonable 95 22 7.15 1.91 6. The World Bank Group takes decisions quickly in Nicaragua* 84 33 6.68 2.01 7. Working with the World Bank Group increases Nicaragua's institutional capacity 98 18 7.16 2.01 8. Where country systems are adequate, the World Bank Group makes appropriate 74 42 7.19 2.06 use of them* 9. The World Bank Group provides effective implementation support 87 29 7.38 2.18 WBG Promoting PPP in Nicaragua N DK Mean SD 10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Nicaragua? (1-To no 86 34 6.64 2.22 degree at all, 10-To a very significant degree) 11. Which of the following best describes the way the World Bank Group operates Percentage of Respondents in Nicaragua? (Select only one response) (N=119) The World Bank Group takes too much risk in Nicaragua 1.7% The World Bank Group does not take enough risk in Nicaragua 35.3% The World Bank Group's approach to risk is appropriate 42.9% Don't know 20.2% 12. Which of the following best describes the World Bank Group’s support in Percentage of Respondents Nicaragua? (Select only one response) (N=120) The World Bank Group is sufficiently selective and focuses on the most important 50.0% development challenges in Nicaragua The World Bank Group is not sufficiently selective in Nicaragua, and it is involved in 26.7% too many areas of development Don't know 23.3% 81 World Bank Group Country Opinion Survey 2015: Nicaragua F. The Future Role of the World Bank Group in Nicaragua WBG moving in the right direction in the last three years N DK Mean SD 1. In the last three years, to what extent do you believe that the World Bank Group has moved in the right direction in terms of the focus of its work in 100 19 7.01 2.10 Nicaragua? (1-To no degree at all, 10-To a very significant degree) Role of International Development Cooperation N DK Mean SD 2. How significant a role do you believe that international development cooperation SHOULD play in Nicaragua’s development in the near future? (1- 119 1 8.45 1.73 To no degree at all, 10-To a very significant degree) 3. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Nicaragua? (Choose no more than TWO) (Responses Combined; N=118) Increase the level of capacity development in the country 39.0% Reach out more to groups outside of Government 37.3% Provide more adequate data/knowledge/statistics/figures on Nicaragua’s 22.9% economy Offer more innovative financial products 22.9% Reduce the complexity of obtaining World Bank Group financing 16.1% Collaborate more effectively with Government clients 10.2% Improve the quality of its experts as related to Nicaragua’s specific challenges 8.5% Ensure greater selectivity in its work 8.5% Improve the competitiveness of its financing compared to markets 8.5% Offer more innovative knowledge services 7.6% Work faster 7.6% Other 2.5% Increase availability of Fee-Based services 1.7% 4. When considering the combination of services that the WBG offers in Nicaragua and taking into account its limited level of resources, which ONE of the following do you believe the WBG should offer more of in Nicaragua? (Select Percentage of Respondents only ONE response) (N=114) Financial services 35.1% Knowledge products 22.8% Convening services 9.6% None of the above .9% The combination is appropriate for Nicaragua 25.4% Don't know 6.1% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Nicaragua? (Choose no more than TWO) (Responses Combined; N=119) Internet 63.9% Periodicals 53.8% Local newspapers 30.3% Local television 14.3% Other 11.8% International newspapers 6.7% Social media 5.0% International television 2.5% Local radio 2.5% International radio 0.0% 82 World Bank Group Country Opinion Survey 2015: Nicaragua G. Communication and Information Sharing (continued) 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=120) Direct contact with World Bank Group 46.7% e-Newsletters 44.2% World Bank Group’s seminars/workshops/conferences 40.8% World Bank Group’s publications and other written materials 30.0% World Bank Group’s website 19.2% Social media 7.5% Mobile phones 2.5% Other 1.7% 3. Are you aware of the World Bank Group’s Access to Information Policy under which the Bank Group will now disclose any information in its possession that is Percentage of Respondents not on a list of exceptions? (N=114) Yes 28.9% No 71.1% Percentage of Respondents 4. Do you use/have used the World Bank Group’s website? (N=115) Yes 83.5% No 16.5% 5. Do you currently consult the World Bank Group social media sites (e.g., Percentage of Respondents Facebook, blogs, Twitter, YouTube, Flickr)? (N=114) Yes 22.8% No 77.2% Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 6. When I need information from the World Bank Group I know how to 98 11 6.81 2.58 find it 7. The World Bank Group’s social media channels are valuable sources of 59 30 6.49 2.79 information about the institution 8. The World Bank Group is responsive to my information requests and 88 29 6.64 2.62 inquiries 83 World Bank Group Country Opinion Survey 2015: Nicaragua H. Background Information 1. Which of the following best describes your current position? Percentage of Respondents (Please mark only ONE response) (N=119) NGO/Community Based Organization 19.3% Media 14.3% Academia/Research Institute/Think Tank 11.8% Private Sector Organization 10.1% Bilateral/Multilateral Agency 8.4% Employee of a Ministry, Ministerial Department or Implementation Agency 6.7% PMU overseeing implementation of project/Consultant/Contractor working on 6.7% World Bank Group supported project/program Other 5.9% Local Government Office or Staff 4.2% Private Foundation 4.2% Office of the President 1.7% Office of Minister 1.7% Financial Sector/Private Bank 1.7% Independent Government Institution 1.7% Office of Parliamentarian .8% Youth group .8% 2. Please identify the primary specialization of your work. Percentage of Respondents (Please mark only ONE response) (N=116) Other 17.2% Education 13.8% Generalist (specialized in multiple sectors) 12.9% Urban, rural, and social development 10.3% Finance and markets 8.6% Macroeconomics and fiscal management 5.2% Water 4.3% Environment and natural resources 4.3% Agriculture 4.3% Social protection and labor 2.6% Health, nutrition, and population 2.6% Transport and ICT 2.6% Governance 2.6% Public-private partnerships 1.7% Trade and competitiveness 1.7% Poverty 1.7% Fragility, conflict and violence .9% Energy and extractives .9% Gender .9% Climate Change .9% 3. Which one of the following best describes your level of interaction with the Percentage of Respondents World Bank Group in your country? (Select only ONE response) (N=115) I currently collaborate with the World Bank Group 9.6% I have previously collaborate with the World Bank Group 29.6% Both of the above 24.3% I have never collaborated with the World Bank Group 36.5% 84 World Bank Group Country Opinion Survey 2015: Nicaragua H. Background Information (continued) 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Nicaragua? (Select only ONE response) (N=108) The World Bank (IDA) 73.1% The International Finance Corporation (IFC) 11.1% Other 15.7% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=104) Yes 26.9% No 73.1% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Nicaragua? (Select only ONE response) (N=31) The two institutions work well together 38.7% The way the two institutions work together needs improvement 32.3% The two institutions do not work well together 6.5% Don't know 22.6% 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Nicaragua? (Choose no more than TWO) (Responses Combined; N=115) Use World Bank Group reports/data 50.4% Observer 36.5% Use World Bank Group website for information, data, research, etc. 34.8% Engage in World Bank Group related/sponsored events/activities 33.0% Collaborate as part of my professional duties 20.9% Percentage of Respondents 8. What’s your gender? (N=118) Female 39.8% Male 60.2% Percentage of Respondents 9. Which best represents your geographic location? (N=120) Managua 85.0% Pacific 4.2% Central 5.0% Atlantic 5.8% 85 World Bank Group Country Opinion Survey 2015: Nicaragua Appendix B: Responses to All Questions by Stakeholder Groups 15 A. General Issues facing Nicaragua In general, would you say that Nicaragua is headed in...?* Employee of a Ministry/ Bilateral/ Private Sector/ Financial Academia/Research Percentage of Respondents PMU/ Consultant Local Gov. Multilateral Agency Sector/ Private Bank CSO Media Institute/Think Tank Other The right direction 87.5% 80.0% 50.0% 92.3% 33.3% 31.3% 33.3% 41.7% The wrong direction 12.5% 20.0% 0.0% 0.0% 40.7% 50.0% 50.0% 33.3% Not sure 0.0% 0.0% 50.0% 7.7% 25.9% 18.8% 16.7% 25.0% *Significantly different between stakeholder groups Listed below are a number of development priorities in Nicaragua. Please identify which of the following you consider the most important development priorities in Nicaragua? Percentage of Respondents Employee of a Ministry/ Bilateral/ Private Sector/ Financial Academia/Research (Responses combined) PMU/ Consultant Local Gov. Multilateral Agency Sector/ Private Bank CSO Media Institute/Think Tank Other Social protection 25.0% 20.0% 22.2% 0.0% 7.4% 0.0% 7.1% 0.0% Food security 12.5% 0.0% 0.0% 21.4% 14.8% 23.5% 0.0% 7.1% Public sector governance/ reform 18.8% 20.0% 22.2% 0.0% 25.9% 11.8% 0.0% 14.3% Education* 37.5% 80.0% 66.7% 50.0% 66.7% 52.9% 100.0% 64.3% Gender equity 0.0% 0.0% 0.0% 0.0% 7.4% 5.9% 0.0% 7.1% Private sector development 0.0% 0.0% 0.0% 7.1% 3.7% 11.8% 0.0% 7.1% Foreign direct investment 6.3% 0.0% 11.1% 28.6% 0.0% 23.5% 7.1% 7.1% Water and sanitation 18.8% 0.0% 0.0% 7.1% 0.0% 0.0% 7.1% 14.3% Anti-corruption 6.3% 40.0% 11.1% 7.1% 7.4% 17.6% 0.0% 7.1% Job creation/employment 6.3% 0.0% 11.1% 7.1% 25.9% 29.4% 21.4% 14.3% Rural development 12.5% 0.0% 11.1% 7.1% 3.7% 0.0% 7.1% 14.3% Financial markets 0.0% 0.0% 0.0% 14.3% 3.7% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Environmental sustainability 6.3% 0.0% 0.0% 7.1% 14.8% 0.0% 7.1% 7.1% Equality of opportunity 0.0% 0.0% 11.1% 0.0% 14.8% 5.9% 7.1% 0.0% Health 12.5% 20.0% 11.1% 14.3% 7.4% 11.8% 7.1% 7.1% Global/regional integration 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% Poverty reduction 56.3% 60.0% 33.3% 21.4% 33.3% 23.5% 64.3% 28.6% Energy* 0.0% 0.0% 22.2% 42.9% 3.7% 29.4% 0.0% 14.3% Transport 12.5% 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% 7.1% Climate change 0.0% 20.0% 0.0% 7.1% 14.8% 0.0% 0.0% 14.3% Agricultural development 0.0% 0.0% 22.2% 0.0% 14.8% 0.0% 7.1% 21.4% Trade and exports* 6.3% 0.0% 0.0% 35.7% 0.0% 0.0% 0.0% 7.1% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Economic growth* 43.8% 20.0% 44.4% 0.0% 7.4% 35.3% 42.9% 14.3% Law and justice 0.0% 0.0% 0.0% 7.1% 14.8% 11.8% 7.1% 14.3% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% Disaster management 6.3% 0.0% 0.0% 0.0% 3.7% 0.0% 0.0% 7.1% Information and communications technology* 12.5% 20.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 15 Only 119 respondents provided the information about their current positions. Thus only these respondents were included in the across-stakeholder analysis presented in this appendix. 86 World Bank Group Country Opinion Survey 2015: Nicaragua A. General Issues facing Nicaragua (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Nicaragua? (Choose no more than THREE) Percentage of Respondents Employee of a Ministry/ Bilateral/ Private Sector/ Financial Academia/Research (Responses combined) PMU/ Consultant Local Gov. Multilateral Agency Sector/ Private Bank CSO Media Institute/Think Tank Other Water and sanitation 18.8% 0.0% 0.0% 14.3% 10.7% 17.6% 7.1% 21.4% Equality of opportunity 12.5% 40.0% 40.0% 7.1% 14.3% 23.5% 21.4% 7.1% Economic growth* 43.8% 0.0% 60.0% 50.0% 25.0% 29.4% 42.9% 7.1% Climate change 6.3% 20.0% 0.0% 0.0% 7.1% 5.9% 0.0% 14.3% Global/regional integration 18.8% 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% Gender equity 0.0% 0.0% 0.0% 7.1% 7.1% 0.0% 0.0% 7.1% Health 12.5% 20.0% 10.0% 7.1% 14.3% 17.6% 7.1% 7.1% Urban development 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Social protection 12.5% 0.0% 0.0% 0.0% 0.0% 11.8% 7.1% 7.1% Law and justice 0.0% 0.0% 0.0% 7.1% 14.3% 0.0% 0.0% 14.3% Transport 12.5% 0.0% 0.0% 14.3% 0.0% 11.8% 7.1% 7.1% Crime and violence 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Information and communications technology 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Anti corruption* 0.0% 60.0% 10.0% 0.0% 14.3% 5.9% 7.1% 14.3% Private sector development 0.0% 0.0% 20.0% 21.4% 3.6% 5.9% 14.3% 7.1% Foreign direct investment 25.0% 0.0% 0.0% 28.6% 3.6% 11.8% 0.0% 7.1% Education* 37.5% 40.0% 70.0% 35.7% 71.4% 58.8% 85.7% 71.4% Energy 0.0% 20.0% 10.0% 0.0% 0.0% 5.9% 0.0% 7.1% Public sector governance/ reform 12.5% 0.0% 10.0% 7.1% 7.1% 11.8% 7.1% 14.3% Natural resource management 0.0% 0.0% 0.0% 0.0% 3.6% 0.0% 0.0% 0.0% Environmental sustainability 0.0% 0.0% 10.0% 0.0% 7.1% 0.0% 0.0% 7.1% Disaster management 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Rural development 12.5% 20.0% 20.0% 28.6% 21.4% 5.9% 21.4% 21.4% Agricultural development 6.3% 0.0% 10.0% 14.3% 7.1% 11.8% 14.3% 7.1% Job creation/employment 25.0% 60.0% 30.0% 21.4% 46.4% 64.7% 50.0% 21.4% Financial markets 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% Trade and exports 12.5% 0.0% 0.0% 0.0% 3.6% 0.0% 0.0% 7.1% Food security 6.3% 20.0% 0.0% 21.4% 7.1% 0.0% 7.1% 14.3% *Significantly different between stakeholder groups 87 World Bank Group Country Opinion Survey 2015: Nicaragua A. General Issues facing Nicaragua (continued) The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Nicaragua? (Choose no more than TWO) Percentage of Respondents Employee of a Ministry/ Bilateral/ Private Sector/ Financial Academia/Research (Responses combined) PMU/ Consultant Local Gov. Multilateral Agency Sector/ Private Bank CSO Media Institute/Think Tank Other Better employment opportunities for young people 12.5% 20.0% 11.1% 7.1% 28.6% 25.0% 27.3% 30.8% Better employment opportunities for women 18.8% 0.0% 0.0% 7.1% 0.0% 0.0% 9.1% 0.0% Greater access to micro-finance for the poor 18.8% 0.0% 0.0% 28.6% 9.5% 6.3% 0.0% 7.7% Greater voice and participation for citizens to help ensure greater accountability 12.5% 0.0% 0.0% 0.0% 4.8% 12.5% 0.0% 7.7% Greater access to health and nutrition for citizens 6.3% 0.0% 11.1% 0.0% 4.8% 0.0% 0.0% 0.0% Better entrepreneurial opportunities 31.3% 0.0% 0.0% 35.7% 14.3% 12.5% 9.1% 7.7% A growing middle class 0.0% 0.0% 0.0% 7.1% 14.3% 12.5% 0.0% 0.0% Better opportunity for the poor who live in rural areas 12.5% 20.0% 44.4% 21.4% 23.8% 6.3% 27.3% 38.5% Better opportunity for the poor who live in urban areas 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% 7.7% Consistent economic growth* 37.5% 100.0% 55.6% 42.9% 14.3% 18.8% 36.4% 30.8% More reliable social safety net 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.7% Greater equity of fiscal policy 6.3% 20.0% 11.1% 0.0% 33.3% 18.8% 0.0% 23.1% Education and training that better ensure job opportunity 31.3% 40.0% 44.4% 28.6% 38.1% 68.8% 72.7% 38.5% Better quality public services 0.0% 0.0% 0.0% 0.0% 4.8% 0.0% 0.0% 0.0% Better agricultural programs 0.0% 0.0% 11.1% 14.3% 0.0% 6.3% 0.0% 0.0% Other 6.3% 0.0% 11.1% 7.1% 9.5% 0.0% 18.2% 0.0% *Significantly different between stakeholder groups B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Nicaragua? Which of the following best describes your current position? Employee of a Bilateral/ Private Sector/ Academia/ Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD World Bank Group (WBG)* 16 8.31 1.92 5 8.20 1.92 10 8.30 1.64 14 6.71 2.13 26 5.50 2.32 17 6.71 2.17 14 7.43 1.79 14 5.86 2.85 Inter-American Development Bank (IDB/BID)* 16 7.50 2.19 5 6.20 3.27 10 9.10 .99 14 7.57 2.10 25 5.20 2.14 17 6.71 1.49 14 7.93 1.49 13 6.54 2.07 Latin American Development Bank (CAF)* 15 3.20 2.11 5 3.20 2.77 9 3.67 2.24 13 4.69 2.39 25 2.24 1.36 17 3.41 2.37 14 1.86 1.56 13 2.31 2.25 Central American Bank for Economic Integration (CABEI/BCiE)* 16 7.19 1.91 5 7.60 1.67 9 7.22 1.86 14 7.14 2.21 26 4.62 2.70 17 6.76 2.19 14 6.57 2.53 14 5.93 2.50 (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Overall, please rate your impression of the effectiveness of these organizations in Nicaragua. Which of the following best describes your current position? Employee of a Bilateral/ Private Sector/ Academia/ Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD World Bank Group (WBG)* 16 7.81 2.14 5 9.00 1.41 10 7.20 2.20 13 6.85 1.63 24 5.92 2.04 14 8.07 1.44 14 7.00 2.04 11 6.73 2.05 Inter-American Development Bank (IDB/BID)* 15 7.80 2.08 5 8.40 .89 10 8.00 1.15 14 7.43 1.79 21 5.95 2.09 14 8.00 1.41 14 7.29 1.54 12 6.75 2.38 Latin American Development Bank (CAF) 5 4.20 1.92 5 3.80 3.35 2 5.50 2.12 10 4.10 1.85 9 3.00 1.58 7 5.29 3.30 4 1.75 .96 6 3.83 2.79 Central American Bank for Economic Integration (CABEI/BCiE) 15 7.00 2.07 5 8.60 1.14 10 7.20 2.15 13 6.77 2.09 18 6.00 2.30 12 7.58 1.98 12 6.08 2.11 11 6.55 2.30 (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups 88 World Bank Group Country Opinion Survey 2015: Nicaragua B. Overall Attitudes toward the World Bank Group (continued) Which of the following best describes your current position? Employee of a Bilateral/ Private Sector/ Academia/ Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Nicaragua solve its most complicated 13 8.46 1.27 5 8.20 1.64 10 7.80 1.75 14 7.86 1.79 23 6.87 2.01 12 8.33 1.92 12 7.58 2.50 12 6.92 2.19 development challenges? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank Group can have the most impact on development results in Nicaragua, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Nicaragua? (Choose no more than THREE) Percentage of Respondents Employee of a Ministry/ Bilateral/ Private Sector/ Financial Academia/Research (Responses combined) PMU/ Consultant Local Gov. Multilateral Agency Sector/ Private Bank CSO Media Institute/Think Tank Other Social protection 18.8% 0.0% 0.0% 0.0% 0.0% 5.9% 7.1% 14.3% Crime and violence 6.3% 0.0% 0.0% 0.0% 0.0% 5.9% 0.0% 7.1% Transport 18.8% 40.0% 0.0% 35.7% 11.1% 17.6% 14.3% 14.3% Agricultural development 6.3% 0.0% 10.0% 7.1% 7.4% 23.5% 28.6% 21.4% Global/regional integration 6.3% 0.0% 10.0% 0.0% 3.7% 0.0% 0.0% 0.0% Anti corruption 6.3% 40.0% 0.0% 7.1% 7.4% 5.9% 14.3% 14.3% Public sector governance/ reform 12.5% 0.0% 40.0% 21.4% 33.3% 11.8% 21.4% 28.6% Health 12.5% 0.0% 10.0% 7.1% 3.7% 23.5% 7.1% 7.1% Rural development 12.5% 20.0% 20.0% 21.4% 7.4% 17.6% 0.0% 28.6% Foreign direct investment* 25.0% 0.0% 0.0% 0.0% 3.7% 5.9% 0.0% 0.0% Education 25.0% 0.0% 60.0% 50.0% 55.6% 58.8% 71.4% 50.0% Energy 0.0% 0.0% 0.0% 14.3% 0.0% 0.0% 14.3% 0.0% Job creation/employment 12.5% 0.0% 10.0% 14.3% 14.8% 17.6% 14.3% 0.0% Financial markets 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% 0.0% Urban development 0.0% 0.0% 10.0% 0.0% 3.7% 0.0% 0.0% 0.0% Environmental sustainability 6.3% 0.0% 0.0% 14.3% 11.1% 0.0% 14.3% 7.1% Equality of opportunity 0.0% 20.0% 30.0% 0.0% 18.5% 29.4% 14.3% 7.1% Private sector development* 0.0% 0.0% 0.0% 21.4% 0.0% 0.0% 0.0% 7.1% Water and sanitation 12.5% 20.0% 0.0% 7.1% 7.4% 11.8% 14.3% 7.1% Food security 12.5% 20.0% 10.0% 7.1% 11.1% 5.9% 0.0% 0.0% Climate change* 0.0% 40.0% 10.0% 0.0% 22.2% 0.0% 7.1% 21.4% Poverty reduction 37.5% 60.0% 20.0% 21.4% 40.7% 35.3% 14.3% 35.7% Trade and exports 18.8% 0.0% 0.0% 0.0% 3.7% 5.9% 14.3% 7.1% Economic growth 12.5% 20.0% 50.0% 21.4% 11.1% 0.0% 21.4% 14.3% Law and justice 0.0% 0.0% 0.0% 7.1% 3.7% 5.9% 0.0% 7.1% Regulatory framework 6.3% 0.0% 10.0% 7.1% 0.0% 0.0% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Natural resource management 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Gender equity 0.0% 0.0% 0.0% 0.0% 3.7% 0.0% 0.0% 0.0% Information and communications technology* 25.0% 0.0% 0.0% 7.1% 7.4% 0.0% 0.0% 0.0% Disaster management 6.3% 20.0% 0.0% 0.0% 3.7% 5.9% 0.0% 0.0% *Significantly different between stakeholder groups 89 World Bank Group Country Opinion Survey 2015: Nicaragua B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Nicaragua? Greatest Value Employee of a Ministry/ Bilateral/ Private Sector/ Financial Academia/Research Percentage of Respondents PMU/ Consultant Local Gov. Multilateral Agency Sector/ Private Bank CSO Media Institute/Think Tank Other Convening/Facilitating 0.0% 0.0% 0.0% 7.7% 8.0% 0.0% 0.0% 0.0% Data 6.7% 0.0% 11.1% 0.0% 4.0% 0.0% 0.0% 14.3% Policy advice, studies, analyses 6.7% 0.0% 22.2% 46.2% 28.0% 18.8% 38.5% 7.1% Financial resources 53.3% 80.0% 44.4% 15.4% 36.0% 50.0% 38.5% 50.0% Capacity development 20.0% 0.0% 0.0% 7.7% 8.0% 0.0% 15.4% 7.1% Technical assistance 6.7% 20.0% 22.2% 7.7% 4.0% 6.3% 7.7% 0.0% Mobilizing third party financial resources 6.7% 0.0% 0.0% 7.7% 4.0% 6.3% 0.0% 14.3% Donor coordination 0.0% 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% Linkage to non-Bank expertise 0.0% 0.0% 0.0% 0.0% 8.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 7.7% 0.0% 12.5% 0.0% 0.0% nd 2 Greatest Value Employee of a Ministry/ Bilateral/ Private Sector/ Financial Academia/Research Percentage of Respondents PMU/ Consultant Local Gov. Multilateral Agency Sector/ Private Bank CSO Media Institute/Think Tank Other Convening/Facilitating 0.0% 0.0% 0.0% 0.0% 8.0% 0.0% 15.4% 0.0% Data* 0.0% 0.0% 44.4% 0.0% 4.0% 13.3% 0.0% 0.0% Policy advice, studies, analyses 6.7% 0.0% 11.1% 0.0% 0.0% 6.7% 15.4% 21.4% Financial resources 26.7% 0.0% 22.2% 30.8% 24.0% 6.7% 7.7% 7.1% Capacity development 20.0% 20.0% 0.0% 15.4% 24.0% 13.3% 7.7% 14.3% Technical assistance 0.0% 60.0% 11.1% 30.8% 16.0% 33.3% 15.4% 35.7% Mobilizing third party financial resources 26.7% 0.0% 11.1% 23.1% 8.0% 13.3% 30.8% 7.1% Donor coordination 13.3% 20.0% 0.0% 0.0% 4.0% 13.3% 7.7% 7.1% Linkage to non-Bank expertise 6.7% 0.0% 0.0% 0.0% 8.0% 0.0% 0.0% 14.3% Other 0.0% 0.0% 0.0% 0.0% 4.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Nicaragua? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of a Bilateral/ Private Sector/ Academia/ Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation (or other organizational strengthening)* 15 8.60 1.68 4 9.00 1.41 7 7.71 1.70 8 7.50 1.41 18 6.17 2.26 8 8.13 1.64 9 7.00 2.06 9 7.11 2.57 Citizen engagement (incorporating citizens' voices into 9 7.33 3.16 4 8.50 1.29 4 4.25 2.22 4 4.75 3.30 18 4.33 2.63 8 6.13 2.53 7 3.00 2.16 9 5.89 2.42 development)* Policy design (for clarity and better incentives to achieve 12 7.42 2.19 3 8.67 1.53 7 7.57 1.40 7 6.00 2.24 20 5.80 2.09 7 7.57 2.23 7 5.71 2.56 8 6.50 1.41 development goals) *Significantly different between stakeholder groups 90 World Bank Group Country Opinion Survey 2015: Nicaragua B. Overall Attitudes toward the World Bank Group (continued) When thinking about how to improve capacity building in Nicaragua to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) Which of the following best describes your current position? Employee of a Bilateral/ Private Sector/ Academia/ Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Project implementation (or other organizational strengthening) 15 8.93 1.75 5 9.60 .89 9 8.11 2.03 9 8.33 1.32 23 7.78 1.93 10 9.10 1.29 12 8.67 1.15 13 7.69 3.12 Citizen engagement (incorporating citizens' voices into 12 8.75 2.01 4 8.75 1.50 8 6.75 2.55 7 7.43 1.51 23 7.83 2.29 11 9.27 .90 11 8.64 1.43 12 7.92 2.54 development) Policy design (for clarity and better incentives to achieve 13 9.00 1.87 4 9.25 1.50 9 8.67 1.22 9 7.67 1.12 22 7.59 1.99 9 8.89 1.05 12 9.00 1.35 11 8.09 2.39 development goals) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Nicaragua? (Choose no more than TWO) Percentage of Respondents Employee of a Ministry/ Bilateral/ Private Sector/ Financial Academia/Research (Responses combined) PMU/ Consultant Local Gov. Multilateral Agency Sector/ Private Bank CSO Media Institute/Think Tank Other Staff too inaccessible 12.5% 20.0% 10.0% 23.1% 10.7% 17.6% 21.4% 7.1% Not exploring alternative policy options 12.5% 0.0% 10.0% 0.0% 0.0% 0.0% 21.4% 21.4% Not collaborating enough with stakeholders outside the Government* 0.0% 0.0% 10.0% 30.8% 60.7% 5.9% 28.6% 14.3% Its advice and strategies do not lend themselves to practical problem solving 12.5% 0.0% 0.0% 0.0% 3.6% 5.9% 7.1% 7.1% Not enough public disclosure of its work 31.3% 20.0% 10.0% 0.0% 14.3% 11.8% 21.4% 28.6% Arrogant in its approach 0.0% 0.0% 0.0% 7.7% 0.0% 0.0% 7.1% 7.1% Not client focused 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 7.1% 7.1% The credibility of its knowledge/data 0.0% 0.0% 0.0% 0.0% 3.6% 0.0% 0.0% 14.3% World Bank Group’s processes too complex* 37.5% 60.0% 20.0% 23.1% 10.7% 5.9% 0.0% 14.3% Not willing to honestly criticize policies and reform efforts in the country 0.0% 0.0% 30.0% 7.7% 14.3% 29.4% 21.4% 21.4% Too influenced by developed countries 12.5% 20.0% 0.0% 7.7% 10.7% 0.0% 7.1% 14.3% Imposing technocratic solutions without regard to political realities 25.0% 0.0% 0.0% 23.1% 10.7% 11.8% 14.3% 14.3% World Bank Group’s processes too slow 18.8% 20.0% 20.0% 23.1% 14.3% 17.6% 7.1% 7.1% Not aligned with other donors’ work* 12.5% 0.0% 40.0% 23.1% 3.6% 0.0% 0.0% 0.0% Not aligned with country priorities 6.3% 40.0% 10.0% 0.0% 7.1% 0.0% 0.0% 7.1% Not adequately sensitive to political/social realities in Nicaragua 0.0% 20.0% 10.0% 15.4% 17.9% 35.3% 7.1% 7.1% Other 0.0% 0.0% 10.0% 0.0% 7.1% 5.9% 0.0% 7.1% Don’t know 0.0% 0.0% 10.0% 7.7% 3.6% 23.5% 7.1% 0.0% *Significantly different between stakeholder groups Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Nicaragua? (Choose no more than TWO) Percentage of Respondents Employee of a Ministry/ Bilateral/ Private Sector/ Financial Academia/Research (Responses combined) PMU/ Consultant Local Gov. Multilateral Agency Sector/ Private Bank CSO Media Institute/Think Tank Other Trust Fund management 0.0% 20.0% 0.0% 0.0% 14.3% 5.9% 0.0% 7.1% Knowledge products/services 0.0% 0.0% 20.0% 14.3% 10.7% 17.6% 7.1% 21.4% Investment lending 87.5% 80.0% 60.0% 57.1% 53.6% 82.4% 57.1% 57.1% Technical assistance 18.8% 40.0% 30.0% 21.4% 32.1% 41.2% 35.7% 35.7% Capacity development* 56.3% 0.0% 20.0% 42.9% 25.0% 11.8% 57.1% 42.9% Policy based lending / budget support to the Government 12.5% 20.0% 50.0% 21.4% 14.3% 11.8% 14.3% 14.3% Multi-sectoral approaches 12.5% 40.0% 20.0% 28.6% 32.1% 17.6% 21.4% 7.1% Other 6.3% 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 0.0% 7.1% 3.6% 5.9% 0.0% 7.1% *Significantly different between stakeholder groups 91 World Bank Group Country Opinion Survey 2015: Nicaragua B. Overall Attitudes toward the World Bank Group (continued) To what extent do you believe that the World Bank Group’s work and support help the poorest in Nicaragua? (Select only ONE response) Employee of a Ministry/ Bilateral/ Private Sector/ Financial Academia/Research Percentage of Respondents PMU/ Consultant Local Gov. Multilateral Agency Sector/ Private Bank CSO Media Institute/Think Tank Other To a fully sufficient degree 18.8% 60.0% 10.0% 7.1% 3.6% 5.9% 0.0% 7.1% To a somewhat sufficient degree 50.0% 0.0% 40.0% 28.6% 28.6% 29.4% 21.4% 28.6% To a somewhat insufficient degree 25.0% 40.0% 40.0% 50.0% 39.3% 41.2% 64.3% 42.9% To a very insufficient degree 0.0% 0.0% 0.0% 7.1% 21.4% 11.8% 7.1% 21.4% Don't know 6.3% 0.0% 10.0% 7.1% 7.1% 11.8% 7.1% 0.0% To what extent do you agree with the following statements about the World Bank Group’s work in Nicaragua? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Bilateral/ Private Sector/ Academia/ Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 16 8.31 1.82 4 9.00 2.00 10 7.50 2.59 11 7.27 1.79 25 6.12 2.30 15 7.80 2.08 14 6.64 2.44 14 6.50 2.50 development in Nicaragua* The World Bank Group’s work is aligned with what I consider 15 8.07 1.87 4 8.25 1.71 10 7.50 2.01 12 7.08 1.56 25 5.72 1.99 16 7.25 2.02 14 6.93 2.09 13 6.08 2.33 the development priorities for Nicaragua* The World Bank Group supports Nicaragua’s efforts to reduce 13 8.00 1.87 2 8.00 2.83 8 7.25 2.25 11 6.73 1.42 24 6.17 2.28 14 6.50 2.24 14 6.71 2.20 12 5.83 2.76 social exclusion The World Bank Group supports programs and strategies that 15 8.07 1.98 5 9.20 1.79 10 7.30 1.95 12 6.25 1.36 25 5.64 1.96 15 7.13 2.00 14 6.86 2.28 12 6.67 2.53 are realistic for Nicaragua* The World Bank Group treats clients and stakeholders in 15 8.67 1.80 3 8.00 1.73 9 8.22 2.11 12 8.25 1.36 22 7.23 2.31 11 8.18 1.78 14 6.86 2.35 11 7.91 2.26 Nicaragua with respect The World Bank Group is an organization that does not 14 8.07 2.81 5 9.00 1.73 9 7.44 2.19 11 7.18 3.03 20 6.85 2.91 14 6.57 2.93 14 7.64 2.50 12 8.08 2.02 represent a particular ideological perspective in Nicaragua The World Bank Group is an organization that is not overly 12 7.50 2.84 2 7.00 1.41 9 5.78 2.64 9 6.89 2.26 23 4.91 2.75 13 4.85 2.88 14 5.86 2.60 13 5.38 2.79 influenced by any particular country The World Bank Group respects the positions, views and 15 8.47 1.73 4 9.00 2.00 9 7.11 2.26 11 7.45 2.02 23 7.65 2.06 13 8.23 1.36 14 8.50 1.40 11 7.45 2.11 demands of the government of Nicaragua The World Bank Group listens and takes into account your 15 8.60 1.80 3 8.33 2.08 8 6.88 2.30 12 6.58 2.39 24 5.67 2.73 9 7.00 2.74 11 5.91 2.39 13 6.46 2.90 views* *Significantly different between stakeholder groups Which of the following best describes your current position? Employee of a Bilateral/ Private Sector/ Academia/ Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD When considering the national development needs in Nicaragua, to what extent does the combination of financial, knowledge and convening services that the World Bank Group 15 8.07 1.67 5 8.80 1.64 10 6.80 1.99 11 7.64 1.21 24 5.96 1.90 14 7.29 1.90 14 6.86 1.83 13 5.92 2.53 currently provides in Nicaragua meet the national development needs of Nicaragua?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 92 World Bank Group Country Opinion Survey 2015: Nicaragua B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Nicaragua in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of a Bilateral/ Private Sector/ Academia/ Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness* 16 8.00 1.71 3 8.67 1.15 9 7.33 1.87 11 7.00 1.18 23 6.35 2.21 13 8.00 1.47 12 6.67 1.78 11 6.45 2.34 Flexibility (in terms of the institution’s products and services) 14 7.64 1.65 4 9.25 .96 8 6.88 1.81 10 6.30 1.57 22 5.95 2.52 11 7.00 1.26 13 6.23 1.96 11 6.36 2.42 Flexibility (in terms of changing country circumstances) 15 7.67 1.63 3 9.00 1.00 9 6.78 1.99 11 6.45 1.63 22 6.23 2.05 12 7.25 1.66 14 5.93 1.64 12 6.67 2.64 Being inclusive 13 7.92 1.93 4 8.75 .96 8 7.13 1.81 11 6.73 1.85 23 5.91 2.43 9 7.11 2.42 14 6.07 1.94 12 6.67 2.35 Openness 15 8.07 1.98 3 8.33 .58 10 8.20 1.75 10 6.80 1.40 23 6.74 2.34 10 7.20 2.35 13 6.31 2.63 12 7.42 1.62 Staff accessibility* 15 8.20 1.74 3 8.33 1.53 10 7.50 2.07 10 6.30 1.70 22 6.41 2.36 11 5.09 2.88 14 5.71 2.27 12 6.42 2.47 Straightforwardness and honesty 15 8.33 1.80 4 9.50 1.00 8 7.38 1.41 8 7.75 1.16 22 6.73 2.91 8 7.50 2.07 13 6.08 2.29 10 7.30 2.36 Ease of access to the people at the World Bank Group who are 14 7.71 2.33 3 8.67 .58 8 7.75 2.19 10 6.20 2.35 20 5.45 2.70 12 5.50 2.68 11 5.45 2.21 12 6.92 2.61 making decisions important to my work* Collaboration with civil society* 10 7.60 2.22 3 9.00 1.00 5 6.20 2.49 8 6.25 2.38 25 5.20 2.77 11 6.27 2.15 13 5.31 2.29 11 4.82 2.48 Collaboration with the Government 15 8.40 1.80 4 9.50 1.00 8 8.13 1.73 10 8.50 1.08 23 8.61 1.03 13 8.54 .78 13 8.62 1.12 12 7.58 2.19 Collaboration with other donors and development partners 10 7.80 2.04 3 9.00 1.00 10 7.40 2.46 8 7.75 1.04 21 7.00 2.53 10 8.10 .88 12 7.50 1.78 11 6.45 2.81 Collaboration with the private sector 9 8.22 2.33 3 9.33 1.15 6 7.00 1.67 11 6.82 1.99 22 8.00 1.31 12 8.08 1.51 10 7.40 1.84 12 6.67 2.93 The speed in which it gets things accomplished on the ground* 14 7.79 1.81 3 9.00 1.00 7 7.00 2.16 10 6.60 1.07 20 6.05 1.82 9 6.89 2.57 11 5.55 1.57 11 6.36 2.11 Being a long-term partner 15 8.40 1.99 5 9.40 .89 10 7.50 2.17 11 7.27 2.49 20 7.50 2.09 11 8.09 2.21 11 7.36 2.58 13 7.08 2.36 *Significantly different between stakeholder groups To be more effective development partner in Nicaragua, do you believe that the World Bank Group should have? (Select only ONE response) Employee of a Ministry/ Bilateral/ Private Sector/ Financial Academia/Research Percentage of Respondents PMU/ Consultant Local Gov. Multilateral Agency Sector/ Private Bank CSO Media Institute/Think Tank Other More local presence 60.0% 60.0% 50.0% 76.9% 70.4% 94.1% 71.4% 69.2% The current level of local presence is adequate 40.0% 20.0% 40.0% 15.4% 22.2% 5.9% 14.3% 30.8% Less local presence 0.0% 0.0% 0.0% 0.0% 3.7% 0.0% 0.0% 0.0% Don't know 0.0% 20.0% 10.0% 7.7% 3.7% 0.0% 14.3% 0.0% When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents Employee of a Ministry/ Bilateral/ Private Sector/ Financial Academia/Research (Responses combined) PMU/ Consultant Local Gov. Multilateral Agency Sector/ Private Bank CSO Media Institute/Think Tank Other The World Bank Group does not do adequate follow through/follow-up 18.8% 0.0% 10.0% 15.4% 7.1% 6.3% 7.1% 28.6% Poor donor coordination 18.8% 40.0% 30.0% 23.1% 3.6% 0.0% 21.4% 7.1% The World Bank Group is not sensitive enough to political/social realities on the ground 56.3% 40.0% 20.0% 46.2% 35.7% 12.5% 42.9% 28.6% Lack of/inadequate levels of capacity in Government 6.3% 20.0% 30.0% 15.4% 39.3% 25.0% 28.6% 35.7% There is not an adequate level of citizen/civil society participation 25.0% 0.0% 10.0% 30.8% 46.4% 31.3% 14.3% 21.4% The World Bank Group works too slowly 6.3% 20.0% 10.0% 15.4% 7.1% 12.5% 14.3% 21.4% The Government works inefficiently 6.3% 0.0% 20.0% 23.1% 7.1% 18.8% 0.0% 7.1% Political pressures and obstacles* 6.3% 20.0% 30.0% 23.1% 35.7% 31.3% 64.3% 7.1% Reforms are not well thought out in light of country challenges 18.8% 20.0% 40.0% 0.0% 14.3% 25.0% 7.1% 28.6% Other 6.3% 0.0% 0.0% 0.0% 0.0% 6.3% 0.0% 0.0% *Significantly different between stakeholder groups 93 World Bank Group Country Opinion Survey 2015: Nicaragua C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Nicaragua? (1-Not important at all, 10-Very important) Which of the following best describes your current position? Employee of a Bilateral/ Private Sector/ Academia/ Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption 16 7.38 2.47 3 10.00 0.00 8 7.13 1.73 11 7.55 2.77 24 6.79 2.65 15 7.80 2.65 14 7.43 2.87 13 7.31 3.01 Information and communications technology 16 7.81 2.54 5 9.80 .45 7 7.14 2.61 11 7.27 2.53 24 7.38 2.14 15 8.13 1.77 14 7.43 2.98 14 7.00 2.45 Transport* 14 8.29 2.23 5 9.20 1.30 10 7.10 2.42 11 8.73 1.19 25 6.80 2.45 15 8.87 1.25 14 8.14 1.96 14 7.93 2.16 Crime and violence 14 7.21 2.78 3 8.67 1.53 9 5.11 2.15 10 6.80 2.86 23 6.13 2.49 15 7.40 2.26 13 5.38 3.23 14 6.50 2.47 Law and justice 14 7.29 2.81 4 9.00 1.41 9 6.00 1.80 10 7.60 2.63 24 6.29 2.60 16 7.69 2.36 14 7.50 2.28 14 6.93 2.53 Urban development* 14 7.36 2.50 4 9.50 1.00 9 7.00 2.18 10 7.50 2.59 23 5.74 2.28 15 8.00 1.36 14 6.57 2.21 14 6.86 1.96 Environmental sustainability 15 8.00 2.04 3 8.67 1.53 10 7.10 2.28 12 8.08 2.50 22 6.73 2.78 15 7.87 1.55 14 7.57 2.82 13 8.08 1.89 Regulatory framework 14 7.36 1.69 2 10.00 0.00 9 7.33 1.80 10 8.00 1.63 22 6.05 2.85 13 7.23 2.55 14 7.00 2.66 12 7.67 1.67 Communicable/non-communicable diseases* 12 8.33 2.06 3 9.33 .58 9 6.56 1.94 9 7.00 1.58 23 5.48 2.56 15 6.80 2.34 14 6.29 2.33 14 6.93 2.13 Poverty reduction* 15 9.07 1.79 5 9.80 .45 10 8.80 1.55 11 8.64 2.01 26 7.81 2.21 15 9.20 .94 14 9.14 1.35 13 9.38 .87 Gender equity 15 8.47 1.88 4 9.25 1.50 9 7.56 1.42 9 7.67 1.58 23 7.13 2.22 14 7.50 3.11 14 6.43 2.79 13 7.77 1.30 Private sector development 15 7.53 2.23 3 8.00 1.00 9 6.33 2.40 12 8.42 2.47 24 6.67 2.55 15 7.67 1.95 13 6.92 2.14 13 8.23 1.42 Foreign direct investment 15 7.60 2.59 4 9.75 .50 10 6.60 2.22 11 8.36 2.38 26 6.96 2.47 16 8.25 1.69 13 7.62 1.85 12 8.00 1.48 Water and sanitation 14 8.50 2.07 3 9.67 .58 9 7.78 2.28 9 8.89 1.05 24 7.46 2.04 15 8.73 1.44 14 8.71 1.64 14 8.79 1.48 Trade and exports 15 7.40 2.77 4 9.25 .96 9 6.78 2.11 10 8.10 1.73 25 6.92 2.33 15 7.93 1.49 14 7.29 1.64 13 8.08 1.50 Economic growth 15 8.80 1.78 4 9.75 .50 10 8.10 2.56 11 8.73 1.90 24 7.75 2.25 16 8.75 1.61 14 8.79 1.81 12 8.92 1.38 Energy 13 8.46 1.90 3 9.67 .58 10 8.10 1.52 11 8.55 1.86 23 7.48 2.19 15 8.27 1.79 14 7.71 2.46 14 8.14 1.70 Disaster management 15 8.13 1.85 3 9.33 1.15 10 7.10 1.73 10 7.10 1.85 24 6.50 2.55 14 8.00 1.84 14 7.07 2.09 13 7.77 2.20 Public sector governance/ reform 14 8.21 1.93 3 10.00 0.00 10 8.30 1.64 10 7.80 2.57 25 7.32 2.67 16 7.81 2.59 14 7.86 1.88 13 8.15 2.15 Job creation/employment 15 8.27 2.19 4 10.00 0.00 10 7.40 2.07 11 7.09 2.43 23 6.65 2.71 15 8.93 2.02 14 7.79 2.49 14 8.21 2.58 Financial markets 15 7.73 1.91 3 10.00 0.00 9 6.56 1.74 11 7.73 1.68 24 7.38 1.81 12 7.33 1.44 12 7.00 1.81 13 7.46 2.40 Equality of opportunity 15 8.13 1.81 3 10.00 0.00 9 7.89 1.76 11 7.91 1.64 21 7.19 2.68 15 8.27 2.02 14 7.79 2.01 14 8.36 2.21 Health* 15 8.67 1.88 4 9.75 .50 9 7.11 1.96 10 8.60 1.07 25 6.76 2.52 15 8.67 1.29 14 7.07 2.79 13 7.69 2.95 Rural development 15 8.33 2.58 3 9.67 .58 10 7.90 1.97 11 8.91 1.22 25 7.00 2.52 15 8.40 1.40 12 8.42 1.38 14 8.21 2.12 Global/regional integration 13 8.69 2.10 3 9.67 .58 8 6.38 2.00 12 8.00 1.86 23 7.26 2.43 15 6.93 1.87 12 6.50 3.03 14 7.14 1.88 Food security 15 8.27 2.19 3 9.67 .58 9 6.89 2.26 11 8.27 1.10 25 7.00 2.52 15 8.13 1.51 13 7.54 2.18 14 8.07 1.82 Education 15 8.87 1.85 4 9.75 .50 10 8.70 2.11 10 8.90 1.45 25 7.48 2.66 16 9.25 1.06 13 8.77 1.64 12 8.83 2.17 Social protection 13 7.92 2.53 4 9.75 .50 9 6.44 2.24 10 7.30 2.36 23 6.65 2.69 14 7.86 2.03 12 6.75 2.30 14 7.43 2.34 Climate change 15 7.80 2.57 4 10.00 0.00 10 7.20 1.75 11 7.91 1.70 24 7.08 2.41 15 7.87 1.81 13 7.23 2.86 14 8.50 1.95 Agricultural development* 13 8.85 2.15 4 10.00 0.00 10 7.90 1.66 9 8.33 1.73 23 6.78 2.56 15 8.47 1.60 13 8.31 1.70 13 8.85 1.28 Natural resource management 13 7.38 2.75 3 10.00 0.00 9 7.00 1.32 10 7.40 1.90 24 5.88 2.77 15 7.33 2.41 13 6.31 2.87 12 7.75 2.45 *Significantly different between stakeholder groups 94 World Bank Group Country Opinion Survey 2015: Nicaragua C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Nicaragua? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of a Bilateral/ Private Sector/ Academia/ Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Anti corruption* 6 7.00 2.10 3 9.33 1.15 3 4.33 2.52 4 5.50 3.32 15 5.27 2.74 7 5.86 3.08 7 3.14 1.68 8 3.50 2.73 Information and communications technology 9 8.00 2.12 3 9.33 1.15 2 7.00 0.00 4 5.50 3.70 16 6.31 2.24 5 7.20 2.49 7 5.71 1.98 9 6.22 2.54 Transport* 10 8.30 1.95 4 9.50 1.00 6 8.67 1.03 9 8.00 1.41 18 7.33 2.11 12 8.33 1.44 8 7.00 1.07 13 6.54 2.47 Crime and violence 6 7.00 2.00 3 9.33 1.15 3 6.33 1.53 4 5.25 2.99 14 5.57 2.65 7 7.57 2.30 4 4.25 1.50 7 5.14 2.73 Law and justice* 8 7.25 1.67 3 9.33 1.15 2 6.00 1.41 4 5.00 2.94 15 5.87 2.53 5 7.40 3.05 7 4.00 2.31 8 5.00 2.67 Urban development* 8 6.88 1.46 4 9.50 1.00 3 7.33 .58 3 7.33 1.53 14 6.00 1.71 5 8.20 1.92 6 4.83 1.60 9 5.78 2.73 Environmental sustainability* 11 7.18 2.64 4 9.50 1.00 5 7.60 .89 6 6.83 3.13 19 5.89 2.49 7 8.14 1.86 9 4.89 2.20 9 6.11 2.03 Regulatory framework* 10 7.60 1.78 3 9.33 1.15 3 6.33 2.08 8 8.38 1.19 15 5.93 2.25 6 7.33 1.86 8 5.00 2.14 8 5.63 2.26 Communicable/non-communicable diseases* 6 7.33 1.97 3 9.33 1.15 2 6.50 .71 5 7.20 1.10 18 6.00 2.45 9 8.00 2.00 6 4.33 1.03 9 5.44 2.79 Poverty reduction 11 7.55 2.84 4 9.25 1.50 6 7.67 1.75 7 8.14 1.21 21 6.48 2.29 12 7.92 2.50 11 6.55 2.46 11 6.45 2.50 Gender equity 9 7.67 1.94 4 8.50 1.29 4 6.00 2.16 6 7.83 1.60 18 6.17 2.75 8 6.75 3.20 9 4.89 2.20 9 6.00 2.45 Private sector development 6 7.33 1.86 3 8.00 1.00 2 7.50 .71 7 7.86 1.57 18 7.00 1.41 11 7.36 2.01 9 6.56 1.74 11 6.36 2.38 Foreign direct investment* 6 6.83 2.32 4 9.50 .58 3 7.67 .58 6 7.83 1.60 17 6.71 1.61 9 8.00 1.80 6 6.17 1.60 10 6.00 2.26 Water and sanitation 9 8.11 1.96 4 9.25 .50 5 8.80 .84 8 8.50 1.20 18 7.06 2.24 11 8.55 1.37 8 6.75 1.67 13 7.62 1.89 Trade and exports 7 7.29 2.21 4 9.50 .58 3 7.33 .58 7 7.57 1.40 16 7.06 1.88 9 7.56 1.13 7 7.29 1.11 10 6.00 2.54 Economic growth 9 7.89 2.09 4 9.50 .58 4 8.00 1.41 7 8.00 1.53 20 7.20 2.04 10 8.00 1.56 11 7.27 1.56 11 6.27 2.33 Energy 8 7.75 2.19 3 9.67 .58 6 7.50 1.87 7 8.29 1.70 20 7.15 1.90 10 8.00 1.25 11 7.18 1.60 13 6.85 2.27 Disaster management 9 7.78 1.99 3 9.67 .58 4 6.75 1.71 5 7.80 2.28 14 6.36 2.90 11 7.27 2.24 7 5.43 1.99 8 5.63 2.62 Public sector governance/ reform* 11 8.00 1.90 3 9.67 .58 6 6.17 2.14 8 8.25 1.49 20 6.35 2.78 10 7.70 1.34 8 4.88 3.36 11 5.82 3.16 Job creation/employment* 10 7.80 1.99 3 9.67 .58 3 8.00 1.00 5 6.20 2.86 16 5.13 2.39 10 7.50 1.72 7 4.29 1.70 9 4.67 3.28 Financial markets* 6 7.17 1.94 4 9.75 .50 2 6.00 1.41 7 7.00 2.16 16 6.31 1.78 7 8.00 1.41 7 7.00 2.16 8 4.88 2.80 Equality of opportunity* 10 7.80 1.87 4 9.75 .50 4 8.00 1.15 6 7.50 1.87 19 6.11 2.62 11 7.27 2.20 9 4.89 2.26 9 4.22 2.11 Health* 11 8.45 1.69 4 9.75 .50 5 8.40 1.14 7 8.43 .79 20 6.10 2.36 12 7.92 2.23 8 4.88 1.64 12 6.83 2.89 Rural development* 10 8.30 1.95 4 9.75 .50 6 8.00 1.41 6 8.17 1.17 20 5.95 2.33 12 7.17 2.44 9 5.44 2.19 8 5.38 1.77 Global/regional integration* 6 7.67 2.50 3 9.67 .58 2 6.50 .71 4 7.50 1.29 15 7.07 2.05 6 7.67 1.86 7 5.43 2.37 8 5.13 2.36 Food security* 11 8.18 1.78 4 9.75 .50 3 6.67 .58 5 7.00 1.58 22 5.64 2.44 11 7.73 1.74 6 5.00 1.90 11 6.73 2.00 Education 11 8.09 2.74 3 9.33 .58 9 7.67 2.24 6 8.00 1.26 21 6.19 2.44 12 7.58 2.43 11 6.09 2.39 9 8.22 1.79 Social protection* 10 7.90 1.91 3 9.33 .58 5 7.60 1.14 5 6.80 2.05 19 5.63 2.48 7 8.14 1.95 7 5.71 2.69 8 5.38 3.25 Climate change 10 7.90 1.85 3 9.33 .58 5 7.80 1.64 6 7.50 1.76 19 6.11 2.79 10 7.30 1.89 7 4.86 1.86 9 6.33 3.16 Agricultural development* 10 8.00 2.00 3 9.33 .58 6 7.33 1.97 5 7.60 .55 22 5.82 2.26 10 7.50 1.90 8 5.38 1.41 8 5.88 2.59 Natural resource management* 8 7.63 2.00 3 9.67 .58 3 8.33 1.53 5 6.80 1.64 20 5.65 2.68 8 8.00 1.77 7 4.71 1.70 6 6.83 2.79 *Significantly different between stakeholder groups 95 World Bank Group Country Opinion Survey 2015: Nicaragua C. World Bank Group’s Effectiveness and Results (continued) Where are the World Bank Group’s decisions made primarily that support the program in Nicaragua? (Select only ONE response) Employee of a Ministry/ Bilateral/ Private Sector/ Financial Academia/Research Percentage of Respondents PMU/ Consultant Local Gov. Multilateral Agency Sector/ Private Bank CSO Media Institute/Think Tank Other At the Headquarters (in Washington D.C.) 81.3% 40.0% 40.0% 71.4% 57.1% 47.1% 50.0% 78.6% In the country 12.5% 0.0% 20.0% 7.1% 14.3% 11.8% 28.6% 7.1% Don't know 6.3% 60.0% 40.0% 21.4% 28.6% 41.2% 21.4% 14.3% Which of the following best describes your current position? Employee of a Bilateral/ Private Sector/ Academia/ Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 16 8.06 1.95 5 9.80 .45 10 7.40 2.46 12 7.33 1.87 25 6.12 2.19 15 7.20 2.21 14 6.64 2.02 13 6.08 2.10 achieve development results in Nicaragua?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group in Nicaragua? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Bilateral/ Private Sector/ Academia/ Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group's financial instruments meet the needs 15 7.93 1.58 5 10.00 0.00 10 7.20 1.62 12 7.00 1.41 23 5.87 2.01 13 6.77 2.35 14 6.93 1.86 13 6.00 2.27 of Nicaragua* The World Bank Group meets Nicaragua’s needs for 15 7.73 1.39 4 7.75 4.50 9 7.44 1.51 13 6.77 1.96 23 6.26 1.89 12 6.42 2.68 14 6.50 2.38 12 6.58 2.43 knowledge services *Significantly different between stakeholder groups Which of the following best describes your current position? Employee of a Bilateral/ Private Sector/ Academia/ Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group measures 13 7.46 1.76 3 10.00 0.00 6 7.17 1.33 9 6.67 1.73 20 5.50 2.40 11 7.18 2.04 9 6.00 1.94 9 6.78 2.49 and corrects its work in real time in Nicaragua?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* (Select only ONE response) Employee of a Ministry/ Bilateral/ Private Sector/ Financial Academia/Research Percentage of Respondents PMU/ Consultant Local Gov. Multilateral Agency Sector/ Private Bank CSO Media Institute/Think Tank Other Weekly 12.5% 0.0% 0.0% 0.0% 0.0% 23.5% 21.4% 14.3% Monthly 31.3% 0.0% 20.0% 7.1% 17.9% 35.3% 21.4% 0.0% A few times a year 18.8% 40.0% 80.0% 35.7% 57.1% 17.6% 28.6% 64.3% Rarely 37.5% 20.0% 0.0% 50.0% 21.4% 23.5% 28.6% 14.3% Never 0.0% 40.0% 0.0% 7.1% 3.6% 0.0% 0.0% 7.1% *Significantly different between stakeholder groups 96 World Bank Group Country Opinion Survey 2015: Nicaragua D. The World Bank Group’s Knowledge Work and Activities (continued) In Nicaragua, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of a Bilateral/ Private Sector/ Academia/ Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely* 15 7.53 1.51 4 9.25 1.50 9 7.56 1.33 10 6.80 1.93 26 5.92 2.17 14 7.43 1.79 11 6.09 2.34 12 5.92 2.64 Lead to practical solutions* 15 7.53 1.55 3 10.00 0.00 9 7.00 1.58 11 7.00 1.26 26 5.58 2.18 11 7.00 2.00 12 5.92 2.11 12 6.08 2.61 Are accessible (well written and easy to understand) 15 7.53 1.51 4 7.25 4.27 9 8.00 1.41 10 7.00 1.05 26 5.88 1.93 14 6.36 2.34 11 6.64 2.38 12 6.75 2.18 Are translated enough into local language 15 7.13 1.92 3 10.00 0.00 8 7.00 2.45 10 7.40 .70 26 6.46 1.94 12 6.08 2.19 12 6.83 2.37 11 6.27 2.41 Are adaptable to Nicaragua’s specific development challenges 15 7.60 1.76 5 7.60 3.78 9 7.22 1.48 11 7.45 1.21 26 5.69 2.15 11 7.18 1.66 13 6.69 2.32 12 6.50 1.93 and country circumstances *Significantly different between stakeholder groups Which of the following best describes your current position? Employee of a Bilateral/ Private Sector/ Academia/ Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 16 8.31 1.66 5 9.40 1.34 10 7.70 1.64 12 8.08 1.38 28 6.57 2.15 14 8.00 1.30 13 6.77 2.55 12 7.00 2.41 development results in your country?* Overall, how would you rate the technical quality of the World 16 7.75 2.11 5 9.60 .89 10 7.90 1.60 12 7.83 .94 27 7.15 1.79 14 8.14 1.70 14 7.14 2.32 12 7.08 2.39 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between stakeholder groups Have you read/consulted the most recent LAC Flagship Report: [Inequality of a Lower Growth Latin America]? (Select only ONE response) Employee of a Ministry/ Bilateral/ Private Sector/ Financial Academia/Research Percentage of Respondents PMU/ Consultant Local Gov. Multilateral Agency Sector/ Private Bank CSO Media Institute/Think Tank Other Yes 6.7% 20.0% 40.0% 35.7% 35.7% 50.0% 50.0% 38.5% No 93.3% 80.0% 60.0% 64.3% 64.3% 50.0% 50.0% 61.5% Which of the following best describes your current position? Employee of a Bilateral/ Private Sector/ Academia/ Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe this Flagship Report raised substantive new information and insight that you were not 2 6.00 2.83 2 7.50 2.12 4 7.25 .96 6 8.33 1.03 12 7.58 1.62 8 7.63 1.77 7 7.57 1.62 8 5.50 1.69 aware of prior to reading? To what extent do you believe this Flagship Report provided you 2 5.50 3.54 2 5.50 .71 4 6.75 1.71 6 8.00 1.26 12 8.00 1.86 8 8.63 1.77 7 7.57 1.62 8 6.50 2.67 with useful information in terms of the work you do? (1-To no degree at all, 10-To a very significant degree) 97 World Bank Group Country Opinion Survey 2015: Nicaragua E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Bilateral/ Private Sector/ Academia/ Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds promptly* 15 8.27 1.79 4 5.50 4.12 4 6.00 2.94 13 7.08 1.75 17 5.65 2.52 9 7.44 2.30 8 6.00 2.07 11 5.64 2.25 The World Bank Group effectively monitors and evaluates the 15 8.53 1.55 4 8.50 2.38 6 7.33 2.42 13 8.08 1.50 21 6.57 2.62 10 7.90 1.60 14 6.50 2.62 13 6.85 2.30 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 15 7.87 1.85 3 8.00 2.65 6 6.83 2.14 13 7.54 1.27 19 6.00 2.71 9 8.00 1.41 11 6.55 2.25 12 6.75 2.26 timely fashion The World Bank Group’s “Safeguard Policy� requirements are 13 7.69 2.02 3 9.33 .58 7 8.00 2.31 10 7.30 1.06 17 6.35 2.37 9 7.67 1.22 8 6.75 1.98 8 7.38 2.00 reasonable The World Bank Group’s conditions on its lending are 15 8.00 1.65 4 9.00 .82 8 6.63 1.51 14 7.00 1.84 18 6.39 1.94 11 7.45 1.37 12 7.08 2.23 12 6.83 2.41 reasonable The World Bank Group takes decisions quickly in Nicaragua* 15 8.07 1.53 4 7.75 1.89 6 7.17 1.94 13 6.31 1.84 19 5.74 2.23 8 7.13 1.81 9 6.44 1.94 9 5.89 1.90 Working with the World Bank Group increases Nicaragua's 15 8.07 1.58 4 9.25 .96 7 7.43 2.07 13 7.00 1.73 22 6.18 2.34 11 8.09 1.70 14 7.14 1.56 11 6.27 2.15 institutional capacity* Where country systems are adequate, the World Bank Group 15 7.73 2.22 3 8.33 2.08 7 7.86 2.27 12 7.00 1.41 17 6.24 2.33 6 8.50 1.05 6 6.83 1.72 8 6.75 2.12 makes appropriate use of them The World Bank Group provides effective implementation 15 8.20 1.61 4 8.75 1.89 6 7.33 2.94 11 7.36 1.03 18 6.72 2.89 10 7.90 2.08 11 6.45 2.11 11 7.27 2.15 support *Significantly different between stakeholder groups Which of the following best describes your current position? Employee of a Bilateral/ Private Sector/ Academia/ Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships 10 7.60 1.71 4 9.75 .50 6 7.00 2.10 10 7.40 1.96 25 5.60 2.18 10 7.10 1.37 10 6.10 2.73 10 6.00 2.21 in Nicaragua?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups Which of the following best describes the way the World Bank Group operates in Nicaragua?* (Select only ONE response) Employee of a Ministry/ Bilateral/ Private Sector/ Financial Academia/Research Percentage of Respondents PMU/ Consultant Local Gov. Multilateral Agency Sector/ Private Bank CSO Media Institute/Think Tank Other The World Bank Group takes too much risk in Nicaragua 0.0% 0.0% 0.0% 0.0% 3.4% 0.0% 7.1% 0.0% The World Bank Group does not take enough risk in Nicaragua 13.3% 20.0% 30.0% 42.9% 44.8% 29.4% 35.7% 42.9% The World Bank Group's approach to risk is appropriate 66.7% 80.0% 50.0% 42.9% 31.0% 41.2% 42.9% 28.6% Don't know 20.0% 0.0% 20.0% 14.3% 20.7% 29.4% 14.3% 28.6% *Significantly different between stakeholder groups Which of the following best describes the World Bank Group’s support in Nicaragua? (Select only ONE response) Employee of a Ministry/ Bilateral/ Private Sector/ Financial Academia/Research Percentage of Respondents PMU/ Consultant Local Gov. Multilateral Agency Sector/ Private Bank CSO Media Institute/Think Tank Other The World Bank Group is sufficiently selective and focuses on the most important 62.5% 100.0% 50.0% 35.7% 41.4% 47.1% 64.3% 35.7% development challenges in Nicaragua The World Bank Group is not sufficiently selective in Nicaragua, and it is involved in too 18.8% 0.0% 30.0% 35.7% 37.9% 11.8% 21.4% 35.7% many areas of development Don't know 18.8% 0.0% 0.0% 28.6% 20.7% 41.2% 14.3% 28.6% 98 World Bank Group Country Opinion Survey 2015: Nicaragua F. Recent Trends and the Future Role of the World Bank Group in Nicaragua Which of the following best describes your current position? Employee of a Bilateral/ Private Sector/ Academia/ Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD In the last three years, to what extent do you believe that the World Bank Group has moved in the right direction in terms of 15 8.27 1.71 5 8.60 2.19 8 7.25 2.38 12 7.67 1.37 22 5.77 2.07 13 7.38 1.39 13 6.62 2.29 11 6.18 2.27 the focus of its work in Nicaragua?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups Which of the following best describes your current position? Employee of a Bilateral/ Private Sector/ Academia/ Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How significant a role do you believe that international development cooperation SHOULD play in Nicaragua’s 16 8.81 1.87 5 9.20 1.79 10 7.90 1.91 14 9.00 1.18 29 7.86 1.87 16 8.63 1.71 14 8.50 1.56 14 8.50 1.79 development in the near future? (1-Not a significant role at all, 10-Very significant role) Which of the following SHOULD the World Bank Group do to make itself of greater value in Nicaragua? (Choose no more than TWO) Percentage of Respondents Employee of a Ministry/ Bilateral/ Private Sector/ Financial Academia/Research (Responses combined) PMU/ Consultant Local Gov. Multilateral Agency Sector/ Private Bank CSO Media Institute/Think Tank Other Provide more adequate data/knowledge/statistics/figures on Nicaragua’s economy 12.5% 40.0% 44.4% 14.3% 21.4% 35.3% 28.6% 7.1% Ensure greater selectivity in its work 12.5% 0.0% 11.1% 21.4% 3.6% 0.0% 7.1% 14.3% Offer more innovative financial products 18.8% 0.0% 33.3% 35.7% 21.4% 17.6% 14.3% 35.7% Improve the competitiveness of its financing compared to markets 12.5% 20.0% 11.1% 0.0% 3.6% 11.8% 7.1% 14.3% Reach out more to groups outside of Government* 6.3% 0.0% 0.0% 50.0% 60.7% 47.1% 35.7% 35.7% Work faster 6.3% 20.0% 11.1% 14.3% 7.1% 5.9% 0.0% 7.1% Improve the quality of its experts as related to Nicaragua’s specific challenges 12.5% 0.0% 0.0% 7.1% 3.6% 0.0% 21.4% 14.3% Offer more innovative knowledge services 12.5% 0.0% 0.0% 0.0% 3.6% 17.6% 7.1% 14.3% Collaborate more effectively with Government clients* 18.8% 40.0% 33.3% 0.0% 0.0% 11.8% 7.1% 7.1% Increase the level of capacity development in the country* 50.0% 60.0% 44.4% 21.4% 50.0% 11.8% 64.3% 21.4% Reduce the complexity of obtaining World Bank Group financing 18.8% 20.0% 0.0% 28.6% 14.3% 29.4% 7.1% 7.1% Increase availability of Fee-Based services 6.3% 0.0% 0.0% 0.0% 3.6% 0.0% 0.0% 0.0% Other 0.0% 0.0% 11.1% 7.1% 0.0% 0.0% 0.0% 7.1% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in Nicaragua, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Nicaragua? (Select only ONE response) Employee of a Ministry/ Bilateral/ Private Sector/ Financial Academia/Research Percentage of Respondents PMU/ Consultant Local Gov. Multilateral Agency Sector/ Private Bank CSO Media Institute/Think Tank Other Financial services 46.7% 60.0% 30.0% 46.2% 28.6% 29.4% 35.7% 18.2% Knowledge products 6.7% 0.0% 30.0% 23.1% 25.0% 29.4% 35.7% 18.2% Convening services 0.0% 0.0% 0.0% 7.7% 25.0% 0.0% 7.1% 18.2% None of the above 0.0% 0.0% 0.0% 7.7% 0.0% 0.0% 0.0% 0.0% The combination is appropriate for Nicaragua 40.0% 40.0% 20.0% 15.4% 17.9% 29.4% 21.4% 36.4% Don't know 6.7% 0.0% 20.0% 0.0% 3.6% 11.8% 0.0% 9.1% 99 World Bank Group Country Opinion Survey 2015: Nicaragua G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Nicaragua? (Choose no more than TWO) Percentage of Respondents Employee of a Ministry/ Bilateral/ Private Sector/ Financial Academia/Research (Responses combined) PMU/ Consultant Local Gov. Multilateral Agency Sector/ Private Bank CSO Media Institute/Think Tank Other Periodicals 31.3% 40.0% 60.0% 64.3% 60.7% 64.7% 57.1% 42.9% International newspapers 12.5% 20.0% 10.0% 7.1% 0.0% 0.0% 14.3% 0.0% Local radio 0.0% 0.0% 0.0% 7.1% 3.6% 0.0% 0.0% 7.1% International radio 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% Local television* 18.8% 80.0% 0.0% 7.1% 14.3% 5.9% 0.0% 28.6% International television 6.3% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 14.3% Local newspapers* 37.5% 20.0% 70.0% 0.0% 25.0% 29.4% 35.7% 35.7% Internet 68.8% 20.0% 50.0% 71.4% 67.9% 58.8% 78.6% 57.1% Social media* 0.0% 20.0% 0.0% 0.0% 17.9% 0.0% 0.0% 0.0% Other 0.0% 0.0% 10.0% 35.7% 7.1% 17.6% 14.3% 7.1% *Significantly different between stakeholder groups How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents Employee of a Ministry/ Bilateral/ Private Sector/ Financial Academia/Research (Responses combined) PMU/ Consultant Local Gov. Multilateral Agency Sector/ Private Bank CSO Media Institute/Think Tank Other Direct contact with World Bank Group 31.3% 40.0% 70.0% 50.0% 51.7% 41.2% 42.9% 50.0% e-Newsletters* 56.3% 80.0% 40.0% 71.4% 20.7% 58.8% 35.7% 35.7% World Bank Group’s seminars/workshops/conferences 37.5% 20.0% 20.0% 28.6% 51.7% 47.1% 50.0% 42.9% World Bank Group’s publications and other written materials 25.0% 20.0% 40.0% 28.6% 20.7% 29.4% 42.9% 35.7% World Bank Group’s website 12.5% 20.0% 30.0% 7.1% 34.5% 5.9% 21.4% 7.1% Social media 12.5% 20.0% 0.0% 0.0% 6.9% 11.8% 7.1% 7.1% Mobile phones 6.3% 0.0% 0.0% 0.0% 3.4% 0.0% 0.0% 7.1% Other 0.0% 0.0% 0.0% 7.1% 0.0% 0.0% 0.0% 7.1% *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Employee of a Ministry/ Bilateral/ Private Sector/ Financial Academia/Research Percentage of Respondents PMU/ Consultant Local Gov. Multilateral Agency Sector/ Private Bank CSO Media Institute/Think Tank Other Yes 37.5% 40.0% 60.0% 21.4% 15.4% 26.7% 23.1% 35.7% No 62.5% 60.0% 40.0% 78.6% 84.6% 73.3% 76.9% 64.3% Do you use/have used the World Bank Group website?* Employee of a Ministry/ Bilateral/ Private Sector/ Financial Academia/Research Percentage of Respondents PMU/ Consultant Local Gov. Multilateral Agency Sector/ Private Bank CSO Media Institute/Think Tank Other Yes 68.8% 40.0% 100.0% 92.9% 69.2% 93.8% 100.0% 92.9% No 31.3% 60.0% 0.0% 7.1% 30.8% 6.3% 0.0% 7.1% *Significantly different between stakeholder groups Do you currently consult the World Bank Group social media sites?* Employee of a Ministry/ Bilateral/ Private Sector/ Financial Academia/Research Percentage of Respondents PMU/ Consultant Local Gov. Multilateral Agency Sector/ Private Bank CSO Media Institute/Think Tank Other Yes 12.5% 20.0% 20.0% 7.1% 26.9% 20.0% 46.2% 28.6% No 87.5% 80.0% 80.0% 92.9% 73.1% 80.0% 53.8% 71.4% *Significantly different between stakeholder groups 100 World Bank Group Country Opinion Survey 2015: Nicaragua G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Bilateral/ Private Sector/ Academia/ Ministry/ PMU/ Local Multilateral Financial Sector/ Research Institute/ Consultant Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD When I need information from the World Bank Group I know 12 8.25 2.22 2 8.50 2.12 10 8.30 2.11 12 7.50 1.73 20 5.90 1.94 16 6.31 2.85 12 7.08 2.71 13 5.08 3.12 how to find it* The World Bank Group’s social media channels are valuable 4 6.75 3.30 2 9.50 .71 7 5.14 3.08 5 6.80 2.77 12 6.17 2.62 9 6.89 3.33 10 7.90 1.20 9 4.89 3.06 sources of information about the institution The World Bank Group is responsive to my information 13 8.08 1.80 3 5.33 4.04 9 7.78 2.17 11 7.73 1.27 16 5.00 2.61 15 6.93 2.71 9 5.78 2.99 11 5.82 2.82 requests and inquiries* *Significantly different between stakeholder groups H. Background Information Which one of the following best describes your level of interaction with the World Bank Group in your country?* (Select only ONE response) Employee of a Ministry/ Bilateral/ Private Sector/ Financial Academia/Research Percentage of Respondents PMU/ Consultant Local Gov. Multilateral Agency Sector/ Private Bank CSO Media Institute/Think Tank Other I currently collaborate with the World Bank Group 37.5% 0.0% 0.0% 7.1% 6.9% 6.7% 0.0% 7.7% I have previously collaborate with the World Bank Group 0.0% 0.0% 0.0% 57.1% 48.3% 13.3% 46.2% 30.8% Both of the above 50.0% 20.0% 80.0% 21.4% 10.3% 0.0% 7.7% 30.8% I have never collaborated with the World Bank Group 12.5% 80.0% 20.0% 14.3% 34.5% 80.0% 46.2% 30.8% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you primarily engage with in Nicaragua? (Select only ONE response) Employee of a Ministry/ Bilateral/ Private Sector/ Financial Academia/Research Percentage of Respondents PMU/ Consultant Local Gov. Multilateral Agency Sector/ Private Bank CSO Media Institute/Think Tank Other The World Bank 80.0% 50.0% 80.0% 84.6% 66.7% 85.7% 50.0% 76.9% The International Finance Corporation 13.3% 0.0% 20.0% 7.7% 12.5% 0.0% 21.4% 7.7% Other 6.7% 50.0% 0.0% 7.7% 20.8% 14.3% 28.6% 15.4% Do your projects involve both the World Bank and IFC? Employee of a Ministry/ Bilateral/ Private Sector/ Financial Academia/Research Percentage of Respondents PMU/ Consultant Local Gov. Multilateral Agency Sector/ Private Bank CSO Media Institute/Think Tank Other Yes 42.9% 80.0% 22.2% 33.3% 12.0% 15.4% 30.8% 25.0% No 57.1% 20.0% 77.8% 66.7% 88.0% 84.6% 69.2% 75.0% 101 World Bank Group Country Opinion Survey 2015: Nicaragua H. Background Information If yes, what was your view on the two institutions working together in Nicaragua? (Select only ONE response) Employee of a Ministry/ Bilateral/ Private Sector/ Financial Academia/Research Percentage of Respondents PMU/ Consultant Local Gov. Multilateral Agency Sector/ Private Bank CSO Media Institute/Think Tank Other The two institutions work well together 50.0% 25.0% 0.0% 20.0% 25.0% 50.0% 50.0% 100.0% The way the two institutions work together needs improvement 0.0% 25.0% 33.3% 60.0% 75.0% 0.0% 50.0% 0.0% The two institutions do not work well together 16.7% 0.0% 0.0% 20.0% 0.0% 0.0% 0.0% 0.0% Don't know 33.3% 50.0% 66.7% 0.0% 0.0% 50.0% 0.0% 0.0% Which of the following describes most of your exposure to the World Bank Group in Nicaragua? (Choose no more than TWO) Percentage of Respondents Employee of a Ministry/ Bilateral/ Private Sector/ Financial Academia/Research (Responses combined) PMU/ Consultant Local Gov. Multilateral Agency Sector/ Private Bank CSO Media Institute/Think Tank Other Observer* 18.8% 100.0% 10.0% 50.0% 40.0% 43.8% 28.6% 35.7% Use World Bank Group reports/data* 12.5% 40.0% 60.0% 42.9% 68.0% 68.8% 57.1% 35.7% Engage in World Bank Group related/sponsored events/activities* 68.8% 0.0% 30.0% 42.9% 12.0% 43.8% 28.6% 28.6% Collaborate as part of my professional duties* 68.8% 20.0% 40.0% 0.0% 4.0% 0.0% 28.6% 21.4% Use World Bank Group website for information, data, research, etc. 18.8% 0.0% 30.0% 28.6% 52.0% 31.3% 35.7% 50.0% *Significantly different between stakeholder groups What’s your gender? Employee of a Ministry/ Bilateral/ Private Sector/ Financial Academia/Research Percentage of Respondents PMU/ Consultant Local Gov. Multilateral Agency Sector/ Private Bank CSO Media Institute/Think Tank Other Female 40.0% 60.0% 70.0% 14.3% 37.9% 58.8% 21.4% 38.5% Male 60.0% 40.0% 30.0% 85.7% 62.1% 41.2% 78.6% 61.5% 102 World Bank Group Country Opinion Survey 2015: Nicaragua Appendix C: Responses to All Questions by Geographical Locations 16 A. General Issues facing Nicaragua In general, would you say that Nicaragua is headed in...? Percentage of Respondents Managua Other The right direction 52.6% 47.1% The wrong direction 29.5% 29.4% Not sure 17.9% 23.5% Listed below are a number of development priorities in Nicaragua. Please identify which of the following you consider the most important development priorities in Nicaragua? Percentage of Respondents (Responses combined) Managua Other Social protection 8.0% 11.8% Food security 12.0% 11.8% Public sector governance/ reform 15.0% 17.6% Education 63.0% 58.8% Gender equity 4.0% 0.0% Private sector development 5.0% 0.0% Foreign direct investment 12.0% 0.0% Water and sanitation 7.0% 0.0% Anti-corruption 10.0% 11.8% Job creation/employment 17.0% 17.6% Rural development 6.0% 11.8% Financial markets 3.0% 0.0% Urban development 0.0% 0.0% Environmental sustainability 7.0% 5.9% Equality of opportunity 7.0% 5.9% Health 11.0% 5.9% Global/regional integration 1.0% 0.0% Poverty reduction 38.0% 35.3% Energy 13.0% 17.6% Transport 4.0% 0.0% Climate change* 3.0% 29.4% Agricultural development 8.0% 11.8% Trade and exports 6.0% 5.9% Crime and violence 0.0% 0.0% Economic growth 25.0% 17.6% Law and justice 10.0% 0.0% Regulatory framework 1.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% Natural resource management 1.0% 0.0% Disaster management* 0.0% 17.6% Information and communications technology 2.0% 5.9% *Significantly different between geographic locations 16 Only 120 respondents provided the information about their current locations. Thus only these respondents were included in the geographical comparisons presented in this appendix. 103 World Bank Group Country Opinion Survey 2015: Nicaragua A. General Issues facing Nicaragua (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Nicaragua? (Choose no more than THREE) Percentage of Respondents (Responses combined) Managua Other Water and sanitation 13.7% 5.9% Equality of opportunity 15.7% 29.4% Economic growth 36.3% 17.6% Climate change 4.9% 11.8% Global/regional integration 4.9% 0.0% Gender equity 3.9% 0.0% Health 11.8% 11.8% Urban development 0.0% 0.0% Regulatory framework 0.0% 0.0% Social protection 5.9% 0.0% Law and justice 6.9% 5.9% Transport 7.8% 0.0% Crime and violence* 0.0% 5.9% Communicable/non-communicable diseases 0.0% 0.0% Information and communications technology 1.0% 0.0% Anti corruption 8.8% 23.5% Private sector development 8.8% 5.9% Foreign direct investment 10.8% 5.9% Education 59.8% 64.7% Energy 2.9% 5.9% Public sector governance/ reform 9.8% 5.9% Natural resource management 1.0% 0.0% Environmental sustainability 3.9% 0.0% Disaster management 1.0% 0.0% Rural development 18.6% 17.6% Agricultural development 9.8% 5.9% Job creation/employment 36.3% 58.8% Financial markets 1.0% 0.0% Trade and exports 3.9% 0.0% Food security 7.8% 11.8% *Significantly different between geographic locations The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Nicaragua? (Choose no more than TWO) Percentage of Respondents (Responses combined) Managua Other Better employment opportunities for young people 18.9% 31.3% Better employment opportunities for women 5.6% 0.0% Greater access to micro-finance for the poor 10.0% 12.5% Greater voice and participation for citizens to help ensure greater accountability 6.7% 6.3% Greater access to health and nutrition for citizens 2.2% 6.3% Better entrepreneurial opportunities 15.6% 18.8% A growing middle class 5.6% 6.3% Better opportunity for the poor who live in rural areas 23.3% 18.8% Better opportunity for the poor who live in urban areas 2.2% 0.0% Consistent economic growth 32.2% 43.8% More reliable social safety net 1.1% 6.3% Greater equity of fiscal policy 17.8% 6.3% Education and training that better ensure job opportunity 44.4% 43.8% Better quality public services 1.1% 0.0% Better agricultural programs 4.4% 0.0% Other 7.8% 0.0% 104 World Bank Group Country Opinion Survey 2015: Nicaragua B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Nicaragua? Which bes t repres ents your geographic location? Managua Other N Mean SD N Mean SD World Bank Group (WBG) 100 6.84 2.35 17 6.94 2.44 Inter-Am erican Developm ent Bank (IDB/BID) 99 6.93 2.25 16 6.88 2.09 Latin Am erican Developm ent Bank (CAF) 95 2.86 2.06 17 3.41 2.65 Central Am erican Bank for Econom ic Integration (CABEI/BCiE) 99 6.22 2.54 17 7.06 1.95 (1-Not familiar at all, 10-Extremely familiar) Overall, please rate your impression of the effectiveness of these organizations in Nicaragua. Which bes t repres ents your geographic location? Managua Other N Mean SD N Mean SD World Bank Group (WBG) 92 7.12 2.13 16 6.88 1.45 Inter-Am erican Developm ent Bank (IDB/BID) 90 7.32 1.92 16 7.00 1.97 Latin Am erican Developm ent Bank (CAF) 39 3.62 2.22 10 4.80 2.78 Central Am erican Bank for Econom ic Integration (CABEI/BCiE) 81 6.79 2.19 16 6.88 1.93 (1-Not effective at all, 10-Very effective) Which bes t repres ents your geographic location? Managua Other N Mean SD N Mean SD To what extent do you believe the World Bank Group’s s taff is well prepared to help Nicaragua s olve its m os t com plicated 86 7.67 2.00 16 7.38 1.75 developm ent challenges ? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank Group can have the most impact on development results in Nicaragua, in which sectoral areas do you believe the WBG should focus most of its resources in Nicaragua? (Choose no more than THREE) Percentage of Respondents (Responses combined) Managua Other Social protection 5.9% 5.9% Crime and violence 2.0% 5.9% Transport 15.8% 23.5% Agricultural development 11.9% 23.5% Global/regional integration 3.0% 0.0% Anti corruption 9.9% 11.8% Public sector governance/ reform 24.8% 17.6% Health 10.9% 0.0% Rural development 13.9% 17.6% Foreign direct investment 5.9% 0.0% Education 49.5% 52.9% Energy 4.0% 0.0% Job creation/employment 12.9% 11.8% Financial markets 1.0% 0.0% Urban development 2.0% 0.0% Environmental sustainability 7.9% 5.9% Equality of opportunity 15.8% 5.9% Private sector development 3.0% 5.9% Water and sanitation 9.9% 5.9% Food security 5.9% 17.6% Climate change 9.9% 17.6% Poverty reduction 29.7% 47.1% Trade and exports 7.9% 0.0% Economic growth 15.8% 17.6% Law and justice 4.0% 0.0% Regulatory framework 3.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% Natural resource management 0.0% 0.0% Gender equity 1.0% 0.0% Information and communications technology 6.9% 0.0% Disaster management 4.0% 0.0% 105 World Bank Group Country Opinion Survey 2015: Nicaragua B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Nicaragua? Greatest Value Percentage of Respondents Managua Other Convening/Facilitating* 1.1% 11.8% Data 4.3% 5.9% Policy advice, studies, analyses 23.7% 17.6% Financial resources 40.9% 52.9% Capacity development 9.7% 0.0% Technical assistance 7.5% 5.9% Mobilizing third party financial resources 5.4% 5.9% Donor coordination 1.1% 0.0% Linkage to non-Bank expertise 2.2% 0.0% Other 3.2% 0.0% *Significantly different between geographic locations nd 2 Greatest Value Percentage of Respondents Managua Other Convening/Facilitating 3.3% 5.9% Data 6.5% 5.9% Policy advice, studies, analyses 7.6% 5.9% Financial resources 19.6% 5.9% Capacity development 15.2% 17.6% Technical assistance* 18.5% 41.2% Mobilizing third party financial resources 18.5% 0.0% Donor coordination 6.5% 11.8% Linkage to non-Bank expertise 4.3% 5.9% Other 1.1% 0.0% *Significantly different between geographic locations How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Nicaragua? (1-Not effective at all, 10-Very effective) Which bes t repres ents your geographic location? Managua Other N Mean SD N Mean SD Project im plem entation (or other organizational s trengthening) 68 7.49 2.03 11 7.36 2.42 Citizen engagem ent (incorporating citizens ' voices into 52 5.35 2.93 12 5.42 2.68 developm ent) Policy des ign (for clarity and better incentives to achieve 61 6.74 2.17 11 6.00 1.79 developm ent goals ) When thinking about how to improve capacity building in Nicaragua to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) Which best represents your geographic location? Managua Other N Mean SD N Mean SD Project implementation (or other organizational strengthening) 84 8.42 1.81 13 8.08 2.63 Citizen engagement (incorporating citizens' voices into 77 8.21 2.08 12 7.92 1.93 development) Policy design (for clarity and better incentives to achieve 76 8.38 1.74 13 8.31 2.02 development goals) 106 World Bank Group Country Opinion Survey 2015: Nicaragua B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Nicaragua? (Choose no more than TWO) Percentage of Respondents (Responses combined) Managua Other Staff too inaccessible 14.9% 17.6% Not exploring alternative policy options 7.9% 5.9% Not collaborating enough with stakeholders outside the Government 24.8% 23.5% Its advice and strategies do not lend themselves to practical problem solving 5.0% 5.9% Not enough public disclosure of its work 17.8% 11.8% Arrogant in its approach 2.0% 5.9% Not client focused 2.0% 0.0% The credibility of its knowledge/data 2.0% 5.9% World Bank Group’s processes too complex 14.9% 29.4% Not willing to honestly criticize policies and reform efforts in the country 17.8% 5.9% Too influenced by developed countries 8.9% 5.9% Imposing technocratic solutions without regard to political realities 13.9% 11.8% World Bank Group’s processes too slow 14.9% 17.6% Not aligned with other donors’ work 8.9% 5.9% Not aligned with country priorities* 4.0% 17.6% Not adequately sensitive to political/social realities in Nicaragua 13.9% 23.5% Other 4.0% 5.9% Don’t know 7.9% 0.0% *Significantly different between geographic locations Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Nicaragua? (Choose no more than TWO) Percentage of Respondents (Responses combined) Managua Other Trust Fund management* 3.9% 17.6% Knowledge products/services 13.7% 5.9% Investment lending 66.7% 58.8% Technical assistance 32.4% 23.5% Capacity development 34.3% 29.4% Policy based lending / budget support to the Government 18.6% 11.8% Multi-sectoral approaches* 18.6% 41.2% Other* 1.0% 11.8% Don’t know 3.9% 0.0% *Significantly different between geographic locations To what extent do you believe that the World Bank Group’s work and support help the poorest in Nicaragua? (Select only ONE response) Percentage of Respondents Managua Other To a fully sufficient degree 6.9% 23.5% To a somewhat sufficient degree 31.4% 23.5% To a somewhat insufficient degree 41.2% 52.9% To a very insufficient degree 12.7% 0.0% Don't know 7.8% 0.0% 107 World Bank Group Country Opinion Survey 2015: Nicaragua B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Nicaragua? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Managua Other N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 94 7.14 2.37 16 7.19 1.94 development in Nicaragua The World Bank Group’s work is aligned with what I consider the 95 6.91 2.17 15 6.67 1.50 development priorities for Nicaragua The World Bank Group supports Nicaragua’s efforts to reduce 86 6.67 2.33 13 6.85 1.28 social exclusion The World Bank Group supports programs and strategies that are 93 6.77 2.21 16 7.25 1.81 realistic for Nicaragua The World Bank Group treats clients and stakeholders in Nicaragua 83 7.88 2.11 15 7.53 1.77 with respect The World Bank Group is an organization that does not represent a 84 7.44 2.58 16 7.50 2.99 particular ideological perspective in Nicaragua The World Bank Group is an organization that is not overly 82 5.61 2.67 14 6.64 3.08 influenced by any particular country The World Bank Group respects the positions, views and demands 86 7.85 1.87 15 8.40 1.84 of the government of Nicaragua The World Bank Group listens and takes into account your views 82 6.65 2.66 14 7.00 2.25 Which bes t repres ents your geographic location? Managua Other N Mean SD N Mean SD When cons idering the national developm ent needs in Nicaragua, to what extent does the com bination of financial, knowledge and 91 6.99 1.99 16 6.69 2.24 convening s ervices that the World Bank Group currently provides in Nicaragua m eet the national developm ent needs of Nicaragua? (1-To no degree at all, 10-To a very significant degree) To what extent is the World Bank Group an effective development partner in Nicaragua in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which bes t repres ents your geographic location? Managua Other N Mean SD N Mean SD Res pons ivenes s 84 7.07 1.99 15 7.47 1.51 Flexibility (in term s of the ins titution’s products and s ervices ) 79 6.58 2.04 15 7.27 2.19 Flexibility (in term s of changing country circum s tances ) 84 6.73 1.98 15 6.87 1.85 Being inclus ive 79 6.68 2.27 16 7.06 1.77 Opennes s 82 7.26 2.16 15 7.07 1.79 Staff acces s ibility 83 6.52 2.44 15 7.07 1.87 Straightforwardnes s and hones ty 75 7.15 2.35 14 8.21 1.63 Eas e of acces s to the people at the World Bank Group who are 76 6.32 2.64 15 6.87 2.17 m aking decis ions im portant to m y work Collaboration with civil s ociety 73 5.77 2.61 14 6.43 2.17 Collaboration with the Governm ent 84 8.48 1.33 15 8.13 1.81 Collaboration with other donors and developm ent partners 71 7.44 2.03 15 7.33 2.53 Collaboration with the private s ector 71 7.65 1.90 15 7.40 2.26 The s peed in which it gets things accom plis hed on the ground 71 6.68 1.92 15 6.53 2.20 Being a long-term partner 81 7.85 2.11 16 7.00 2.53 108 World Bank Group Country Opinion Survey 2015: Nicaragua B. Overall Attitudes toward the World Bank Group (continued) To be more effective development partner in Nicaragua, do you believe that the World Bank Group should have? (Select only ONE response) Percentage of Respondents Managua Other More local presence 71.7% 68.8% The current level of local presence is adequate 22.2% 25.0% Less local presence 1.0% 0.0% Don't know 5.1% 6.3% When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents (Responses combined) Managua Other The World Bank Group does not do adequate follow through/follow-up 12.0% 11.8% Poor donor coordination 13.0% 17.6% The World Bank Group is not sensitive enough to political/social realities on the 37.0% 29.4% ground Lack of/inadequate levels of capacity in Government 26.0% 29.4% There is not an adequate level of citizen/civil society participation 27.0% 35.3% The World Bank Group works too slowly 13.0% 5.9% The Government works inefficiently 9.0% 17.6% Political pressures and obstacles 29.0% 23.5% Reforms are not well thought out in light of country challenges 19.0% 11.8% Other 2.0% 0.0% C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Nicaragua? (1-Not important at all, 10-Very important) Which bes t repres ents your geographic location? Managua Other N Mean SD N Mean SD Anti corruption 91 7.37 2.54 14 7.57 3.11 Inform ation and com m unications technology 90 7.49 2.33 17 8.24 2.44 Trans port 94 7.96 2.13 15 7.87 2.10 Crim e and violence 87 6.55 2.64 15 6.13 2.64 Law and jus tice 91 7.13 2.57 15 7.00 1.89 Urban developm ent 89 6.88 2.32 15 7.67 1.68 Environm ental s us tainability 90 7.64 2.33 15 7.47 2.26 Regulatory fram ework 83 7.10 2.35 14 7.50 2.18 Com m unicable/non-com m unicable dis eas es 85 6.60 2.31 15 7.27 2.46 Poverty reduction 94 8.74 1.78 16 9.13 1.15 Gender equity 88 7.44 2.16 14 8.14 2.51 Private s ector developm ent 90 7.23 2.30 15 8.27 1.49 Foreign direct inves tm ent 93 7.63 2.24 15 7.87 1.88 Water and s anitation 88 8.35 1.86 15 8.40 1.45 Trade and exports 91 7.43 2.10 15 8.07 1.44 Econom ic growth 92 8.43 1.99 15 9.13 1.19 Energy 89 8.01 1.99 15 8.53 1.68 Dis as ter m anagem ent 88 7.36 2.10 16 7.50 2.34 Public s ector governance/ reform 91 7.89 2.25 15 8.13 2.39 Job creation/em ploym ent 92 7.82 2.42 15 7.80 2.65 Financial m arkets 84 7.43 1.70 15 7.47 2.64 Equality of opportunity 89 7.90 2.07 14 8.36 2.21 Health 91 7.82 2.28 15 7.53 2.47 Rural developm ent 91 8.04 2.09 15 8.27 2.02 Global/regional integration 87 7.31 2.21 14 7.93 2.59 Food s ecurity 91 7.71 2.08 15 8.00 2.04 Education 90 8.50 2.13 16 9.13 1.09 Social protection 86 7.20 2.40 14 7.86 2.28 Clim ate change 92 7.63 2.17 15 8.20 2.54 Agricultural developm ent 85 8.06 2.07 15 8.67 1.80 Natural res ource m anagem ent 86 6.92 2.49 14 7.21 2.86 109 World Bank Group Country Opinion Survey 2015: Nicaragua C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Nicaragua? (1-Not effective at all, 10-Very effective) Which bes t repres ents your geographic location? Managua Other N Mean SD N Mean SD Anti corruption 45 5.04 2.87 9 5.89 2.80 Inform ation and com m unications technology 46 6.70 2.29 10 6.80 2.86 Trans port 69 7.74 1.84 12 7.58 2.31 Crim e and violence 38 5.95 2.51 11 6.82 2.60 Law and jus tice 44 5.75 2.59 9 7.00 2.65 Urban developm ent 43 6.40 2.04 10 7.40 2.27 Environm ental s us tainability 60 6.55 2.42 11 7.09 2.81 Regulatory fram ework 53 6.58 2.18 9 7.33 2.50 Com m unicable/non-com m unicable dis eas es 48 6.29 2.35 11 7.36 2.29 Poverty reduction 72 7.19 2.35 12 7.25 2.56 Gender equity 58 6.36 2.59 10 7.50 1.65 Private s ector developm ent 55 7.04 1.83 12 7.25 1.54 Foreign direct inves tm ent 52 7.04 1.96 10 7.40 1.71 Water and s anitation 64 7.73 1.95 13 8.31 .95 Trade and exports 53 7.13 1.91 11 7.82 1.25 Econom ic growth 66 7.42 1.97 11 8.00 1.48 Energy 67 7.42 1.88 12 7.92 1.78 Dis as ter m anagem ent 50 6.70 2.41 12 7.42 2.54 Public s ector governance/ reform 67 6.84 2.60 11 6.82 2.86 Job creation/em ploym ent 53 6.09 2.56 11 6.82 3.09 Financial m arkets 48 6.79 2.11 10 7.00 2.67 Equality of opportunity 63 6.52 2.51 10 6.80 2.70 Health 68 7.22 2.42 12 7.25 2.18 Rural developm ent 65 6.91 2.32 11 6.82 2.48 Global/regional integration 43 6.74 2.14 9 7.44 2.83 Food s ecurity 62 6.71 2.26 12 7.33 2.27 Education 72 7.24 2.38 11 7.45 2.46 Social protection 56 6.46 2.55 9 7.89 1.90 Clim ate change 59 6.64 2.38 11 7.82 2.60 Agricultural developm ent 62 6.65 2.23 11 7.18 2.04 Natural res ource m anagem ent 51 6.51 2.40 10 7.50 2.72 Where are the World Bank Group’s decisions made primarily that support the program in Nicaragua? (Select only ONE response) Percentage of Respondents Managua Other At the Headquarters (in Washington D.C.) 61.8% 52.9% In the country 13.7% 11.8% Don't know 24.5% 35.3% Which best represents your geographic location? Managua Other N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve 94 6.98 2.20 17 7.35 2.23 development results in Nicaragua? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Nicaragua? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Managua Other N Mean SD N Mean SD The World Bank Group's financial instruments meet the needs of 90 6.87 2.00 16 7.06 2.43 Nicaragua The World Bank Group meets Nicaragua’s needs for knowledge 88 6.75 2.14 15 7.13 2.39 services 110 World Bank Group Country Opinion Survey 2015: Nicaragua C. World Bank Group’s Effectiveness and Results (continued) Which best represents your geographic location? Managua Other N Mean SD N Mean SD To what extent do you believe the World Bank Group measures and 68 6.59 2.15 13 7.23 2.31 corrects its work in real time in Nicaragua? (1-To no degree at all, 10-To a very significant degree) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? (Select only ONE response) Percentage of Respondents Managua Other Weekly 9.9% 5.6% Monthly 17.8% 22.2% A few times a year 43.6% 38.9% Rarely 25.7% 22.2% Never 3.0% 11.1% In Nicaragua, to what extent do you believe that the World Bank Group’s knowledge work and activities : (1-To no degree at all, 10-To a very significant degree) Which bes t repres ents your geographic location? Managua Other N Mean SD N Mean SD Are tim ely 85 6.80 2.11 17 6.53 2.21 Lead to practical s olutions 84 6.49 2.11 16 6.94 2.11 Are acces s ible (well written and eas y to unders tand) 86 6.78 2.09 16 6.44 1.97 Are trans lated enough into local language 82 6.73 2.06 16 7.06 2.14 Are adaptable to Nicaragua’s s pecific developm ent challenges and 86 6.71 2.16 17 7.06 1.52 country circum s tances Which bes t repres ents your geographic location? Managua Other N Mean SD N Mean SD Overall, how s ignificant a contribution do you believe the World Bank Group's knowledge work and activities m ake to developm ent 93 7.46 2.06 18 7.56 1.92 res ults in your country? Overall, how would you rate the technical quality of the World Bank 93 7.61 1.88 18 7.61 2.03 Group's knowledge work and activities ? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) Have you read/consulted the most recent LAC Flagship Report: [Inequality of a Lower Growth Latin America]? (Select only ONE response) Percentage of Respondents Managua Other Yes 37.1% 27.8% No 62.9% 72.2% Which best represents your geographic location? Managua Other N Mean SD N Mean SD To what extent do you believe this Flagship Report raised substantive new information and insight that you were not aware of 42 7.33 1.59 8 6.88 2.42 prior to reading? To what extent do you believe this Flagship Report provided you 42 7.57 2.06 8 7.25 1.83 with useful information in terms of the work you do? (1-To no degree at all, 10-To a very significant degree) 111 World Bank Group Country Opinion Survey 2015: Nicaragua E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which bes t repres ents your geographic location? Managua Other N Mean SD N Mean SD The World Bank Group dis burs es funds prom ptly 71 6.65 2.37 11 6.36 2.73 The World Bank Group effectively m onitors and evaluates the 82 7.41 2.24 15 7.20 2.31 projects and program s it s upports The World Bank Group’s approvals and reviews are done in a 75 7.08 2.19 14 6.93 2.02 tim ely fas hion The World Bank Group’s “Safeguard Policy� requirem ents are 62 7.18 1.96 14 7.86 1.88 reas onable The World Bank Group’s conditions on its lending are reas onable 79 7.10 1.93 16 7.38 1.82 The World Bank Group takes decis ions quickly in Nicaragua 69 6.65 2.07 15 6.80 1.78 Working with the World Bank Group increas es Nicaragua's 83 7.14 2.07 15 7.27 1.67 ins titutional capacity Where country s ys tem s are adequate, the World Bank Group 61 7.16 2.16 13 7.31 1.55 m akes appropriate us e of them The World Bank Group provides effective im plem entation s upport 74 7.35 2.21 13 7.54 2.11 Which best represents your geographic location? Managua Other N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in 69 6.49 2.27 17 7.24 1.92 Nicaragua? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes the way the World Bank Group operates in Nicaragua? (Select only ONE response) Percentage of Respondents Managua Other The World Bank Group takes too much risk in Nicaragua 2.0% 0.0% The World Bank Group does not take enough risk in Nicaragua 34.7% 38.9% The World Bank Group's approach to risk is appropriate 41.6% 50.0% Don't know 21.8% 11.1% Which of the following best describes the World Bank Group’s support in Nicaragua? (Select only ONE response) Percentage of Respondents Managua Other The World Bank Group is sufficiently selective and focuses on the most important 47.1% 66.7% development challenges in Nicaragua The World Bank Group is not sufficiently selective in Nicaragua, and it is involved in 27.5% 22.2% too many areas of development Don't know 25.5% 11.1% F. Recent Trends and the Future Role of the World Bank Group in Nicaragua Which bes t repres ents your geographic location? Managua Other N Mean SD N Mean SD In the las t three years, to what extent do you believe that the World Bank Group has m oved in the right direction in terms of the focus of 83 7.04 2.14 17 6.88 1.90 its work in Nicaragua? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Managua Other N Mean SD N Mean SD How significant a role do you believe that international development cooperation SHOULD play in Nicaragua’s development in the near 101 8.42 1.72 18 8.61 1.85 future? (1-Not a significant role at all, 10-Very significant role) 112 World Bank Group Country Opinion Survey 2015: Nicaragua F. Recent Trends and the Future Role of the World Bank Group in Nicaragua (continued) Which of the following SHOULD the World Bank Group do to make itself of greater value in Nicaragua? (Choose no more than TWO) Percentage of Respondents (Responses combined) Managua Other Provide more adequate data/knowledge/statistics/figures on Nicaragua’s economy 23.8% 17.6% Ensure greater selectivity in its work 9.9% 0.0% Offer more innovative financial products 22.8% 23.5% Improve the competitiveness of its financing compared to markets 8.9% 5.9% Reach out more to groups outside of Government 38.6% 29.4% Work faster 6.9% 11.8% Improve the quality of its experts as related to Nicaragua’s specific challenges 9.9% 0.0% Offer more innovative knowledge services 7.9% 5.9% Collaborate more effectively with Government clients 9.9% 11.8% Increase the level of capacity development in the country 35.6% 58.8% Reduce the complexity of obtaining World Bank Group financing 13.9% 29.4% Increase availability of Fee-Based services 2.0% 0.0% Other 3.0% 0.0% When considering the combination of services that the World Bank Group offers in Nicaragua, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Nicaragua? (Select only ONE response) Percentage of Respondents Managua Other Financial services 36.5% 27.8% Knowledge products 21.9% 27.8% Convening services 5.2% 33.3% None of the above 1.0% 0.0% The combination is appropriate for Nicaragua 28.1% 11.1% Don't know 7.3% 0.0% G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Nicaragua? (Choose no more than TWO) Percentage of Respondents (Responses combined) Managua Other Periodicals 55.4% 44.4% International newspapers 5.0% 16.7% Local radio 2.0% 5.6% International radio 0.0% 0.0% Local television* 10.9% 33.3% International television 3.0% 0.0% Local newspapers 32.7% 16.7% Internet 66.3% 50.0% Social media 4.0% 11.1% Other 12.9% 5.6% *Significantly different between geographic locations How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents (Responses combined) Managua Other Direct contact with World Bank Group 45.1% 55.6% e-Newsletters 45.1% 38.9% World Bank Group’s seminars/workshops/conferences 41.2% 38.9% World Bank Group’s publications and other written materials 32.4% 16.7% World Bank Group’s website 18.6% 22.2% Social media 5.9% 16.7% Mobile phones 2.9% 0.0% Other 1.0% 5.6% 113 World Bank Group Country Opinion Survey 2015: Nicaragua G. Communication and Information Sharing (continued) Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Percentage of Respondents Managua Other Yes 30.2% 22.2% No 69.8% 77.8% Do you use/have used the World Bank Group website? Percentage of Respondents Managua Other Yes 84.5% 77.8% No 15.5% 22.2% Do you currently consult the World Bank Group social media sites? Percentage of Respondents Managua Other Yes 24.0% 16.7% No 76.0% 83.3% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Managua Other N Mean SD N Mean SD When I need information from the World Bank Group I know how to 85 6.85 2.62 13 6.54 2.33 find it The World Bank Group’s social media channels are valuable 52 6.56 2.74 7 6.00 3.37 sources of information about the institution The World Bank Group is responsive to my information requests 74 6.82 2.64 14 5.64 2.37 and inquiries H. Background Information Which one of the following best describes your level of interaction with the World Bank Group in your country? (Select only ONE response) Percentage of Respondents Managua Other I currently collaborate with the World Bank Group 9.2% 11.8% I have previously collaborate with the World Bank Group 28.6% 35.3% Both of the above 28.6% 0.0% I have never collaborated with the World Bank Group 33.7% 52.9% *Significantly different between geographic locations Which of the following agencies of the World Bank Group do you primarily engage with in Nicaragua? (Select only ONE response) Percentage of Respondents Managua Other The World Bank 74.5% 64.3% The International Finance Corporation 9.6% 21.4% Other 16.0% 14.3% Do your projects involve both the World Bank and IFC? Percentage of Respondents Managua Other Yes 23.9% 43.8% No 76.1% 56.3% 114 World Bank Group Country Opinion Survey 2015: Nicaragua H. Background Information If yes, what was your view on the two institutions working together in Nicaragua? (Select only ONE response) Percentage of Respondents Managua Other The two institutions work well together 41.7% 28.6% The way the two institutions work together needs improvement 37.5% 14.3% The two institutions do not work well together 4.2% 14.3% Don't know 16.7% 42.9% Which of the following describes most of your exposure to the World Bank Group in Nicaragua? (Choose no more than TWO) Percentage of Respondents (Responses combined) Managua Other Observer 35.7% 41.2% Use World Bank Group reports/data 49.0% 58.8% Engage in World Bank Group related/sponsored events/activities* 36.7% 11.8% Collaborate as part of my professional duties 22.4% 11.8% Use World Bank Group website for information, data, research, etc. 32.7% 47.1% *Significantly different between geographic locations What’s your gender? Percentage of Respondents Managua Other Female 40.2% 37.5% Male 59.8% 62.5% 115 World Bank Group Country Opinion Survey 2015: Nicaragua Appendix D: Responses to All Questions by Levels of Collaboration17 A. General Issues facing Nicaragua In general, would you say that Nicaragua is headed in...?* Currently Previously Never Percentage of Respondents collaborating collaborated collaborated The right direction 66.7% 50.0% 38.5% The wrong direction 12.8% 26.7% 46.2% Not sure 20.5% 23.3% 15.4% *Significantly different between levels of collaboration Listed below are a number of development priorities in Nicaragua. Please identify which of the following you consider the most important development priorities in Nicaragua? Percentage of Respondents Currently Previously Never (Responses combined) collaborating collaborated collaborated Social protection 10.8% 3.0% 11.9% Food security 13.5% 12.1% 7.1% Public sector governance/ reform 13.5% 9.1% 21.4% Education 56.8% 66.7% 66.7% Gender equity 0.0% 3.0% 7.1% Private sector development 2.7% 3.0% 4.8% Foreign direct investment 10.8% 9.1% 11.9% Water and sanitation 13.5% 3.0% 2.4% Anti-corruption 8.1% 3.0% 16.7% Job creation/employment 13.5% 18.2% 19.0% Rural development 5.4% 6.1% 9.5% Financial markets 2.7% 6.1% 0.0% Urban development 0.0% 0.0% 0.0% Environmental sustainability 8.1% 3.0% 9.5% Equality of opportunity 2.7% 9.1% 7.1% Health 8.1% 18.2% 4.8% Global/regional integration 2.7% 0.0% 0.0% Poverty reduction 43.2% 45.5% 31.0% Energy 2.7% 15.2% 19.0% Transport 8.1% 0.0% 2.4% Climate change 2.7% 9.1% 9.5% Agricultural development 10.8% 12.1% 2.4% Trade and exports 10.8% 9.1% 0.0% Crime and violence 0.0% 0.0% 0.0% Economic growth 32.4% 15.2% 23.8% Law and justice 8.1% 15.2% 4.8% Regulatory framework 0.0% 3.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% Natural resource management 2.7% 0.0% 0.0% Disaster management 0.0% 0.0% 4.8% Information and communications technology 5.4% 0.0% 2.4% 17 Only 115 respondents provided the information about their levels of collaboration with the World Bank Group (question H3 in the questionnaire). Thus only these respondents were included in the analysis presented in this appendix. Response options “I currently collaborate with the WBG� and “both of the above� were combined as “currently collaborating� for the comparisons in this appendix. 116 World Bank Group Country Opinion Survey 2015: Nicaragua A. General Issues facing Nicaragua (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Nicaragua? (Choose no more than THREE) Percentage of Respondents Currently Previously Never (Responses combined) collaborating collaborated collaborated Water and sanitation 12.8% 15.2% 7.1% Equality of opportunity 23.1% 9.1% 19.0% Economic growth* 48.7% 36.4% 19.0% Climate change 5.1% 6.1% 7.1% Global/regional integration 10.3% 3.0% 0.0% Gender equity 0.0% 9.1% 2.4% Health 10.3% 6.1% 14.3% Urban development 0.0% 0.0% 0.0% Regulatory framework 0.0% 0.0% 0.0% Social protection 5.1% 9.1% 2.4% Law and justice 0.0% 9.1% 9.5% Transport 10.3% 6.1% 2.4% Crime and violence 0.0% 3.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% Information and communications technology 2.6% 0.0% 0.0% Anti corruption 10.3% 9.1% 11.9% Private sector development 5.1% 6.1% 14.3% Foreign direct investment 12.8% 12.1% 7.1% Education 53.8% 54.5% 71.4% Energy 5.1% 0.0% 2.4% Public sector governance/ reform 2.6% 9.1% 16.7% Natural resource management 0.0% 0.0% 2.4% Environmental sustainability 2.6% 3.0% 4.8% Disaster management 2.6% 0.0% 0.0% Rural development 20.5% 18.2% 19.0% Agricultural development 2.6% 12.1% 11.9% Job creation/employment 28.2% 45.5% 47.6% Financial markets 0.0% 3.0% 0.0% Trade and exports 7.7% 3.0% 0.0% Food security 10.3% 9.1% 7.1% *Significantly different between levels of collaboration The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Nicaragua? (Choose no more than TWO) Percentage of Respondents Currently Previously Never (Responses combined) collaborating collaborated collaborated Better employment opportunities for young people 16.2% 32.1% 13.5% Better employment opportunities for women 8.1% 3.6% 0.0% Greater access to micro-finance for the poor 13.5% 17.9% 2.7% Greater voice and participation for citizens to help ensure greater accountability 5.4% 3.6% 8.1% Greater access to health and nutrition for citizens 2.7% 3.6% 2.7% Better entrepreneurial opportunities 27.0% 7.1% 13.5% A growing middle class 0.0% 10.7% 8.1% Better opportunity for the poor who live in rural areas 24.3% 25.0% 21.6% Better opportunity for the poor who live in urban areas 0.0% 3.6% 2.7% Consistent economic growth 48.6% 21.4% 32.4% More reliable social safety net 0.0% 0.0% 2.7% Greater equity of fiscal policy 5.4% 14.3% 24.3% Education and training that better ensure job opportunity* 35.1% 35.7% 62.2% Better quality public services 2.7% 0.0% 0.0% Better agricultural programs 5.4% 7.1% 0.0% Other 5.4% 14.3% 2.7% *Significantly different between levels of collaboration 117 World Bank Group Country Opinion Survey 2015: Nicaragua B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Nicaragua? Which one of the following bes t des cribes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? I currently collaborate with I have previous ly collaborate I have never collaborated with the World Bank Group with the World Bank Group the World Bank Group N Mean SD N Mean SD N Mean SD World Bank Group (WBG)* 39 8.18 1.79 32 6.31 2.10 41 6.07 2.46 Inter-Am erican Developm ent Bank (IDB/BID) 39 7.46 2.32 32 6.94 1.90 40 6.30 2.34 Latin Am erican Developm ent Bank (CAF) 36 3.08 2.09 31 2.71 2.22 40 2.90 2.22 Central Am erican Bank for Econom ic 38 6.71 2.19 32 6.00 2.59 41 6.15 2.73 Integration (CABEI/BCiE) (1-Not familiar at all, 10-Extremely familiar) *Significantly different between levels of collaboration Overall, please rate your impression of the effectiveness of these organizations in Nicaragua. Which one of the following bes t des cribes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? I currently collaborate with I have previous ly collaborate I have never collaborated with the World Bank Group with the World Bank Group the World Bank Group N Mean SD N Mean SD N Mean SD World Bank Group (WBG)* 39 7.67 1.98 28 6.43 2.10 37 6.95 1.99 Inter-Am erican Developm ent Bank (IDB/BID) 37 7.73 1.69 30 6.97 2.08 35 7.11 1.88 Latin Am erican Developm ent Bank (CAF) 11 3.91 2.12 15 3.47 2.88 20 4.00 2.22 Central Am erican Bank for Econom ic 34 7.03 2.17 28 6.07 2.26 31 7.16 1.92 Integration (CABEI/BCiE) (1-Not effective at all, 10-Very effective) *Significantly different between levels of collaboration Which one of the following bes t des cribes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? I currently collaborate with I have previous ly collaborate I have never collaborated with the World Bank Group with the World Bank Group the World Bank Group N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s s taff is well prepared to help 36 8.33 1.37 28 6.89 2.25 34 7.56 1.94 Nicaragua s olve its m os t com plicated developm ent challenges ?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between levels of collaboration When thinking about how the World Bank Group can have the most impact on development results in Nicaragua, in which sectoral areas do you believe the WBG should focus most of its resources in Nicaragua? (Choose no more than THREE) Percentage of Respondents Currently Previously Never (Responses combined) collaborating collaborated collaborated Social protection 5.1% 6.3% 4.8% Crime and violence 0.0% 3.1% 4.8% Transport 20.5% 6.3% 21.4% Agricultural development 2.6% 15.6% 19.0% Global/regional integration 7.7% 0.0% 0.0% Anti corruption 7.7% 9.4% 11.9% Public sector governance/ reform 15.4% 31.3% 23.8% Health 7.7% 9.4% 11.9% Rural development 15.4% 15.6% 11.9% Foreign direct investment 10.3% 3.1% 2.4% Education 41.0% 59.4% 54.8% Energy 0.0% 3.1% 4.8% Job creation/employment 10.3% 9.4% 14.3% Financial markets 0.0% 3.1% 0.0% Urban development 2.6% 0.0% 2.4% Environmental sustainability 7.7% 9.4% 7.1% Equality of opportunity 12.8% 6.3% 23.8% Private sector development 2.6% 6.3% 2.4% Water and sanitation 12.8% 3.1% 9.5% Food security 7.7% 12.5% 4.8% Climate change 12.8% 9.4% 11.9% Poverty reduction 33.3% 34.4% 33.3% Trade and exports 10.3% 9.4% 0.0% Economic growth 23.1% 21.9% 7.1% Law and justice 2.6% 3.1% 4.8% Regulatory framework 7.7% 0.0% 0.0% Communicable/non-communicable diseases 0.0% 0.0% 0.0% Natural resource management 0.0% 0.0% 0.0% Gender equity 0.0% 3.1% 0.0% Information and communications technology 12.8% 3.1% 2.4% Disaster management 5.1% 0.0% 2.4% 118 World Bank Group Country Opinion Survey 2015: Nicaragua B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Nicaragua? Greatest Value Currently Previously Never Percentage of Respondents collaborating collaborated collaborated Convening/Facilitating 0.0% 3.0% 5.4% Data 5.4% 6.1% 0.0% Policy advice, studies, analyses* 13.5% 39.4% 16.2% Financial resources 43.2% 42.4% 45.9% Capacity development 13.5% 3.0% 8.1% Technical assistance 13.5% 0.0% 8.1% Mobilizing third party financial resources 8.1% 3.0% 5.4% Donor coordination 0.0% 0.0% 0.0% Linkage to non-Bank expertise 0.0% 0.0% 5.4% Other 2.7% 0.0% 5.4% *Significantly different between levels of collaboration nd 2 Greatest Value Currently Previously Never Percentage of Respondents collaborating collaborated collaborated Convening/Facilitating 2.7% 6.1% 2.8% Data 8.1% 3.0% 8.3% Policy advice, studies, analyses 8.1% 6.1% 5.6% Financial resources 24.3% 18.2% 11.1% Capacity development 16.2% 15.2% 13.9% Technical assistance 16.2% 24.2% 25.0% Mobilizing third party financial resources 13.5% 24.2% 11.1% Donor coordination 8.1% 0.0% 13.9% Linkage to non-Bank expertise 2.7% 3.0% 8.3% Other 0.0% 3.0% 0.0% How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Nicaragua? (1-Not effective at all, 10-Very effective) Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? I currently collaborate with I have previously collaborate I have never collaborated with the World Bank Group with the World Bank Group the World Bank Group N Mean SD N Mean SD N Mean SD Project implementation (or other 35 8.20 1.69 22 6.41 2.34 18 7.50 1.72 organizational strengthening)* Citizen engagement (incorporating citizens' 23 6.13 3.03 17 4.35 2.91 20 5.35 2.52 voices into development) Policy design (for clarity and better incentives 33 7.03 2.07 19 5.74 2.35 16 6.69 1.78 to achieve development goals) *Significantly different between levels of collaboration When thinking about how to improve capacity building in Nicaragua to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? I currently collaborate with I have previously collaborate I have never collaborated with the World Bank Group with the World Bank Group the World Bank Group N Mean SD N Mean SD N Mean SD Project implementation (or other 39 8.67 1.61 24 8.00 1.98 30 8.47 1.87 organizational strengthening) Citizen engagement (incorporating citizens' 33 8.09 1.99 25 8.16 2.12 27 8.33 2.00 voices into development) Policy design (for clarity and better incentives 36 8.72 1.47 23 8.17 1.59 27 8.19 2.02 to achieve development goals) 119 World Bank Group Country Opinion Survey 2015: Nicaragua B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Nicaragua? (Choose no more than TWO) Percentage of Respondents Currently Previously Never (Responses combined) collaborating collaborated collaborated Staff too inaccessible 7.7% 18.2% 14.6% Not exploring alternative policy options 12.8% 9.1% 0.0% Not collaborating enough with stakeholders outside the Government 17.9% 33.3% 26.8% Its advice and strategies do not lend themselves to practical problem solving 7.7% 9.1% 0.0% Not enough public disclosure of its work 15.4% 12.1% 24.4% Arrogant in its approach* 0.0% 9.1% 0.0% Not client focused 2.6% 3.0% 0.0% The credibility of its knowledge/data 2.6% 0.0% 2.4% World Bank Group’s processes too complex 17.9% 12.1% 22.0% Not willing to honestly criticize policies and reform efforts in the country 15.4% 12.1% 19.5% Too influenced by developed countries 10.3% 12.1% 4.9% Imposing technocratic solutions without regard to political realities 12.8% 18.2% 4.9% World Bank Group’s processes too slow 20.5% 18.2% 9.8% Not aligned with other donors’ work* 17.9% 9.1% 0.0% Not aligned with country priorities 5.1% 9.1% 4.9% Not adequately sensitive to political/social realities in Nicaragua* 5.1% 9.1% 29.3% Other 7.7% 0.0% 4.9% Don’t know 5.1% 3.0% 12.2% *Significantly different between levels of collaboration Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Nicaragua? (Choose no more than TWO) Percentage of Respondents Currently Previously Never (Responses combined) collaborating collaborated collaborated Trust Fund management 0.0% 6.1% 9.5% Knowledge products/services 10.3% 15.2% 9.5% Investment lending 69.2% 60.6% 66.7% Technical assistance 33.3% 30.3% 31.0% Capacity development 38.5% 39.4% 23.8% Policy based lending / budget support to the Government 17.9% 12.1% 21.4% Multi-sectoral approaches 15.4% 27.3% 26.2% Other 5.1% 0.0% 2.4% Don’t know 2.6% 3.0% 4.8% To what extent do you believe that the World Bank Group’s work and support help the poorest in Nicaragua? (Select only ONE response) Currently Previously Never Percentage of Respondents collaborating collaborated collaborated To a fully sufficient degree 10.3% 3.0% 11.9% To a somewhat sufficient degree 46.2% 33.3% 14.3% To a somewhat insufficient degree 33.3% 48.5% 47.6% To a very insufficient degree 5.1% 12.1% 16.7% Don't know 5.1% 3.0% 9.5% 120 World Bank Group Country Opinion Survey 2015: Nicaragua B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Nicaragua? (1-Strongly disagree, 10-Strongly agree) Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? I currently collaborate with I have previously collaborate I have never collaborated with the World Bank Group with the World Bank Group the World Bank Group N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 37 7.84 2.05 32 6.41 2.42 37 7.14 2.29 relevant role in development in Nicaragua* The World Bank Group’s work is aligned with what I consider the development priorities for 38 7.61 1.99 32 6.16 2.45 35 6.63 1.54 Nicaragua* The World Bank Group supports Nicaragua’s 32 7.69 1.97 31 6.10 2.34 32 6.19 2.07 efforts to reduce social exclusion* The World Bank Group supports programs 37 7.59 2.02 32 6.00 2.21 36 6.75 2.06 and strategies that are realistic for Nicaragua* The World Bank Group treats clients and 34 8.62 1.72 28 7.07 2.54 33 7.70 1.74 stakeholders in Nicaragua with respect* The World Bank Group is an organization that does not represent a particular ideological 35 7.94 2.52 27 7.19 2.83 33 6.97 2.65 perspective in Nicaragua The World Bank Group is an organization that is not overly influenced by any particular 32 6.56 2.66 29 5.69 2.97 31 4.94 2.41 country The World Bank Group respects the positions, views and demands of the government of 34 8.24 1.81 30 7.90 1.79 34 7.59 2.05 Nicaragua The World Bank Group listens and takes into 34 7.53 2.39 31 6.23 2.58 28 6.18 2.70 account your views *Significantly different between levels of collaboration Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? I currently collaborate with I have previously collaborate I have never collaborated with the World Bank Group with the World Bank Group the World Bank Group N Mean SD N Mean SD N Mean SD When considering the national development needs in Nicaragua, to what extent does the combination of financial, knowledge and 38 7.39 1.78 31 6.45 1.96 34 6.97 2.04 convening services that the World Bank Group currently provides in Nicaragua meet the national development needs of Nicaragua? (1-To no degree at all, 10-To a very significant degree) To what extent is the World Bank Group an effective development partner in Nicaragua in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? I currently collaborate with I have previously collaborate I have never collaborated with the World Bank Group with the World Bank Group the World Bank Group N Mean SD N Mean SD N Mean SD Responsiveness* 36 7.36 1.81 29 6.34 2.09 32 7.47 1.74 Flexibility (in terms of the institution’s products 33 6.82 2.04 28 6.18 2.00 30 6.83 2.13 and services) Flexibility (in terms of changing country 36 7.11 1.91 29 6.55 2.05 30 6.40 1.92 circumstances) Being inclusive 32 7.22 2.01 30 6.27 2.35 29 6.66 2.24 Openness* 36 7.92 1.78 28 6.57 2.41 29 7.03 2.06 Staff accessibility* 36 7.83 1.84 28 5.96 2.27 30 5.77 2.57 Straightforwardness and honesty* 34 8.06 1.72 25 6.48 2.77 27 7.19 2.24 Ease of access to the people at the World Bank Group who are making decisions 32 7.72 2.19 27 5.78 2.62 28 5.68 2.54 important to my work* Collaboration with civil society 26 6.27 2.54 29 5.72 2.64 28 5.79 2.59 Collaboration with the Government 35 8.54 1.52 27 8.48 1.09 32 8.31 1.26 Collaboration with other donors and 27 7.63 1.98 27 7.59 1.99 29 7.17 2.22 development partners Collaboration with the private sector 27 7.00 2.45 27 8.04 1.22 29 7.93 1.53 The speed in which it gets things 33 7.15 1.87 27 6.15 1.88 22 6.59 2.04 accomplished on the ground Being a long-term partner 37 8.19 1.85 28 7.21 2.69 29 7.66 2.00 *Significantly different between levels of collaboration 121 World Bank Group Country Opinion Survey 2015: Nicaragua B. Overall Attitudes toward the World Bank Group (continued) To be more effective development partner in Nicaragua, do you believe that the World Bank Group should have? (Select only ONE response) Currently Previously Never Percentage of Respondents collaborating collaborated collaborated More local presence 62.2% 72.7% 77.5% The current level of local presence is adequate 35.1% 18.2% 15.0% Less local presence 0.0% 3.0% 0.0% Don't know 2.7% 6.1% 7.5% When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents Currently Previously Never (Responses combined) collaborating collaborated collaborated The World Bank Group does not do adequate follow through/follow-up 10.5% 9.1% 14.6% Poor donor coordination 21.1% 15.2% 7.3% The World Bank Group is not sensitive enough to political/social realities on the ground 34.2% 48.5% 26.8% Lack of/inadequate levels of capacity in Government 23.7% 33.3% 26.8% There is not an adequate level of citizen/civil society participation 18.4% 33.3% 29.3% The World Bank Group works too slowly 7.9% 15.2% 14.6% The Government works inefficiently 7.9% 12.1% 12.2% Political pressures and obstacles 26.3% 21.2% 34.1% Reforms are not well thought out in light of country challenges 26.3% 6.1% 22.0% Other 2.6% 0.0% 2.4% C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Nicaragua? (1-Not important at all, 10-Very important) Which one of the following bes t des cribes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? I currently collaborate with I have previous ly collaborate I have never collaborated with the World Bank Group with the World Bank Group the World Bank Group N Mean SD N Mean SD N Mean SD Anti corruption 35 7.00 2.425 31 7.48 2.59 34 8.06 2.41 Inform ation and com m unications technology 35 7.17 2.83 31 7.45 2.11 36 8.36 1.74 Trans port 36 8.14 2.06 32 7.44 2.27 36 8.22 1.97 Crim e and violence 34 5.94 2.98 29 6.48 2.44 35 6.91 2.44 Law and jus tice 35 6.69 2.58 30 7.20 2.25 36 7.33 2.65 Urban developm ent 34 6.62 2.61 31 7.10 1.97 34 7.09 2.19 Environm ental s us tainability 35 7.37 2.38 31 7.68 2.45 34 7.71 2.26 Regulatory fram ework 32 7.25 1.85 29 7.07 2.37 32 7.03 2.81 Com m unicable/non-com m unicable dis eas es 31 6.87 2.29 30 6.23 2.19 34 6.79 2.56 Poverty reduction 36 8.86 1.79 33 8.52 2.00 36 8.94 1.39 Gender equity 35 7.63 1.88 30 7.30 2.37 33 7.55 2.51 Private s ector developm ent 35 7.43 2.33 31 7.29 2.58 35 7.34 1.85 Foreign direct inves tm ent 36 7.56 2.38 32 7.69 2.40 36 7.58 1.87 Water and s anitation 32 8.22 2.00 31 8.29 1.94 35 8.51 1.63 Trade and exports 35 7.46 2.31 32 7.25 2.21 34 7.71 1.64 Econom ic growth 34 8.50 2.08 32 8.34 2.16 36 8.72 1.58 Energy 33 7.94 1.98 31 8.13 2.14 35 8.14 1.80 Dis as ter m anagem ent 33 7.24 1.95 31 7.03 2.39 35 7.74 2.03 Public s ector governance/ reform 33 7.79 2.06 31 7.68 2.33 37 8.41 2.09 Job creation/em ploym ent 37 7.78 2.50 30 7.60 2.24 35 8.23 2.30 Financial m arkets 33 7.39 1.89 31 7.55 1.77 32 7.47 1.65 Equality of opportunity 35 7.97 1.69 29 7.66 2.11 34 8.38 2.17 Health 34 7.74 2.34 32 7.59 2.35 35 8.03 2.24 Rural developm ent 36 8.14 2.17 32 8.06 2.14 33 8.09 1.96 Global/regional integration 32 7.75 2.17 32 7.19 2.58 33 7.36 2.10 Food s ecurity 34 7.76 2.06 33 7.64 2.33 34 7.79 1.95 Education 34 8.62 2.05 30 8.23 2.45 37 8.92 1.66 Social protection 33 7.15 2.41 31 7.35 2.29 32 7.38 2.50 Clim ate change 36 7.47 2.32 32 7.66 2.29 34 7.94 2.13 Agricultural developm ent 34 8.38 1.89 29 7.93 2.15 33 8.03 2.14 Natural res ource m anagem ent 32 7.13 2.20 31 6.77 2.78 33 6.76 2.70 122 World Bank Group Country Opinion Survey 2015: Nicaragua C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Nicaragua? (1-Not effective at all, 10-Very effective) Which one of the following bes t des cribes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? I currently collaborate with I have previous ly collaborate I have never collaborated with the World Bank Group with the World Bank Group the World Bank Group N Mean SD N Mean SD N Mean SD Anti corruption 14 5.79 2.75 18 4.39 2.57 19 5.84 3.10 Inform ation and com m unications technology 16 7.13 2.03 20 5.95 2.52 18 7.44 2.18 Trans port* 27 8.30 1.44 22 7.00 2.14 28 7.96 1.86 Crim e and violence* 12 5.67 1.78 15 5.13 2.33 20 7.20 2.86 Law and jus tice 15 6.00 1.77 17 5.06 2.70 18 7.00 2.99 Urban developm ent 17 6.53 1.81 17 6.18 1.94 16 6.88 2.58 Environm ental s us tainability 23 7.13 1.96 23 6.09 2.52 21 6.62 2.85 Regulatory fram ework 21 6.81 1.81 18 6.22 2.62 19 6.89 2.45 Com m unicable/non-com m unicable dis eas es 14 6.36 2.13 21 5.95 2.01 22 6.91 2.76 Poverty reduction 26 7.85 1.64 27 6.56 2.52 28 7.29 2.64 Gender equity 21 6.76 2.05 21 5.90 2.68 23 6.87 2.63 Private s ector developm ent 16 6.75 2.02 21 6.81 1.83 28 7.36 1.59 Foreign direct inves tm ent 17 6.53 2.27 22 6.73 1.78 20 7.80 1.64 Water and s anitation 25 8.04 1.74 21 7.38 1.96 28 7.96 1.86 Trade and exports 19 6.95 2.20 22 7.27 1.61 21 7.52 1.78 Econom ic growth 21 7.57 1.94 25 7.32 1.86 28 7.61 1.97 Energy 22 7.45 1.84 26 7.23 1.97 29 7.90 1.72 Dis as ter m anagem ent 17 6.76 2.11 17 6.29 2.44 25 7.28 2.57 Public s ector governance/ reform 24 7.33 2.30 24 6.21 3.05 27 7.15 2.41 Job creation/em ploym ent 19 6.68 2.26 20 5.40 2.44 22 6.91 2.84 Financial m arkets 15 6.33 2.44 21 6.67 2.03 19 7.47 1.93 Equality of opportunity 22 7.09 2.24 23 5.87 2.65 24 6.88 2.56 Health 26 8.12 1.93 24 6.54 2.19 26 7.04 2.76 Rural developm ent 24 7.54 2.08 23 6.52 2.25 26 6.54 2.56 Global/regional integration 12 6.50 2.58 19 6.84 2.34 18 6.94 2.10 Food s ecurity 23 7.35 1.92 23 6.00 2.45 25 6.96 2.34 Education 28 8.00 1.94 25 6.60 2.43 26 7.15 2.68 Social protection 20 6.90 2.34 23 5.78 2.49 19 7.21 2.66 Clim ate change 19 7.21 2.42 25 6.44 2.62 23 6.70 2.32 Agricultural developm ent 21 7.05 2.40 25 6.24 2.05 24 6.88 2.11 Natural res ource m anagem ent 16 7.19 2.04 20 5.65 2.68 22 6.91 2.35 *Significantly different between levels of collaboration Where are the World Bank Group’s decisions made primarily that support the program in Nicaragua? * (Select only ONE response) Currently Previously Never Percentage of Respondents collaborating collaborated collaborated At the Headquarters (in Washington D.C.) 64.1% 69.7% 47.6% In the country 12.8% 18.2% 9.5% Don't know 23.1% 12.1% 42.9% *Significantly different between levels of collaboration Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? I currently collaborate with I have previously collaborate I have never collaborated with the World Bank Group with the World Bank Group the World Bank Group N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work help to achieve development results in 38 7.42 2.05 32 6.41 2.30 36 7.25 2.12 Nicaragua? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the WBG in Nicaragua? (1-Strongly disagree, 10-Strongly agree) Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? I currently collaborate with I have previously collaborate I have never collaborated with the World Bank Group with the World Bank Group the World Bank Group N Mean SD N Mean SD N Mean SD The World Bank Group's financial instruments 38 7.45 1.57 29 6.31 2.02 34 6.94 2.23 meet the needs of Nicaragua The World Bank Group meets Nicaragua’s 39 7.31 1.94 29 6.21 2.14 31 7.00 2.16 needs for knowledge services 123 World Bank Group Country Opinion Survey 2015: Nicaragua C. World Bank Group’s Effectiveness and Results (continued) Which one of the following bes t des cribes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? I currently collaborate with I have previous ly collaborate I have never collaborated with the World Bank Group with the World Bank Group the World Bank Group N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group meas ures and corrects its work in real 30 7.37 1.75 23 5.48 2.13 23 6.74 2.30 time in Nicaragua?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between levels of collaboration D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? (Select only ONE response) Currently Previously Never Percentage of Respondents collaborating collaborated collaborated Weekly 10.3% 6.1% 7.1% Monthly 23.1% 15.2% 16.7% A few times a year 48.7% 54.5% 31.0% Rarely 17.9% 21.2% 35.7% Never 0.0% 3.0% 9.5% In Nicaragua, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which one of the following bes t des cribes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? I currently collaborate with I have previous ly collaborate I have never collaborated with the World Bank Group with the World Bank Group the World Bank Group N Mean SD N Mean SD N Mean SD Are timely 35 7.20 1.75 29 6.14 2.23 33 7.06 2.16 Lead to practical s olutions 36 6.92 1.90 29 6.21 2.16 30 6.67 2.28 Are acces s ible (well written and eas y to 37 7.27 1.94 29 6.31 1.91 31 6.58 2.16 understand) Are trans lated enough into local language 32 7.28 1.90 30 6.43 2.19 31 6.74 2.11 Are adaptable to Nicaragua’s s pecific development challenges and country 37 7.00 2.20 30 6.17 2.13 31 7.13 1.86 circums tances Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? I currently collaborate with I have previously collaborate I have never collaborated with the World Bank Group with the World Bank Group the World Bank Group N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge 38 7.92 1.78 31 6.97 2.27 38 7.61 1.91 work and activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge 37 7.95 1.72 33 7.36 1.87 36 7.69 2.01 work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality Have you read/consulted the most recent LAC Flagship Report: [Inequality of a Lower Growth Latin America]? (Select only ONE response) Currently Previously Never Percentage of Respondents collaborating collaborated collaborated Yes 29.7% 42.4% 31.0% No 70.3% 57.6% 69.0% Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? I currently collaborate with I have previously collaborate I have never collaborated with the World Bank Group with the World Bank Group the World Bank Group N Mean SD N Mean SD N Mean SD To what extent do you believe this Flagship Report raised substantive new information 15 7.13 1.41 17 7.41 1.77 14 7.29 1.90 and insight that you were not aware of prior to reading? To what extent do you believe this Flagship Report provided you with useful information in 15 6.93 2.37 17 8.18 1.63 14 7.36 1.91 terms of the work you do? (1-To no degree at all, 10-To a very significant degree) 124 World Bank Group Country Opinion Survey 2015: Nicaragua E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which one of the following bes t des cribes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? I currently collaborate with I have previous ly collaborate I have never collaborated with the World Bank Group with the World Bank Group the World Bank Group N Mean SD N Mean SD N Mean SD The World Bank Group dis burs es funds 33 7.45 2.22 27 6.30 2.15 19 5.84 2.61 prom ptly* The World Bank Group effectively m onitors and evaluates the projects and program s it 35 7.97 1.82 30 6.90 2.55 28 7.36 2.20 s upports The World Bank Group’s approvals and 33 7.64 1.80 30 6.60 2.30 23 6.91 2.29 reviews are done in a tim ely fas hion The World Bank Group’s “Safeguard Policy� 30 7.87 1.91 26 6.62 2.17 17 7.53 1.33 requirem ents are reas onable* The World Bank Group’s conditions on its 36 7.69 1.72 28 6.68 2.14 26 7.00 1.77 lending are reas onable The World Bank Group takes decis ions quickly 32 7.56 1.70 27 6.07 2.04 22 6.18 2.15 in Nicaragua* Working with the World Bank Group increas es 36 7.69 1.72 30 6.47 2.24 27 7.04 1.97 Nicaragua's ins titutional capacity* Where country s ys tem s are adequate, the World Bank Group m akes appropriate us e of 30 7.87 1.91 27 6.56 2.03 14 7.07 2.16 them The World Bank Group provides effective 31 8.13 1.75 28 6.71 2.29 24 7.13 2.33 im plem entation s upport* *Significantly different between levels of collaboration Which one of the following bes t des cribes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? I currently collaborate with I have previous ly collaborate I have never collaborated with the World Bank Group with the World Bank Group the World Bank Group N Mean SD N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find s olutions that 28 7.07 2.24 29 6.10 2.16 26 6.69 2.31 prom ote private public partners hips in Nicaragua? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes the way the World Bank Group operates in Nicaragua? (Select only ONE response) Currently Previously Never Percentage of Respondents collaborating collaborated collaborated The World Bank Group takes too much risk in Nicaragua 2.6% 0.0% 2.4% The World Bank Group does not take enough risk in Nicaragua 28.9% 47.1% 28.6% The World Bank Group's approach to risk is appropriate 52.6% 41.2% 38.1% Don't know 15.8% 11.8% 31.0% Which of the following best describes the World Bank Group’s support in Nicaragua?* (Select only ONE response) Currently Previously Never Percentage of Respondents collaborating collaborated collaborated The World Bank Group is sufficiently selective and focuses on the most important development 64.1% 41.2% 42.9% challenges in Nicaragua The World Bank Group is not sufficiently selective in Nicaragua, and it is involved in too many 23.1% 44.1% 19.0% areas of development Don't know 12.8% 14.7% 38.1% *Significantly different between levels of collaboration F. Recent Trends and the Future Role of the World Bank Group in Nicaragua Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? I currently collaborate with I have previously collaborate I have never collaborated with the World Bank Group with the World Bank Group the World Bank Group N Mean SD N Mean SD N Mean SD In the last three years, to what extent do you believe that the World Bank Group has moved 34 7.88 1.85 30 6.33 2.26 31 6.90 1.78 in the right direction in terms of the focus of its work in Nicaragua?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between levels of collaboration 125 World Bank Group Country Opinion Survey 2015: Nicaragua F. Recent Trends and the Future Role of the World Bank Group in Nicaragua Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? I currently collaborate with I have previously collaborate I have never collaborated with the World Bank Group with the World Bank Group the World Bank Group N Mean SD N Mean SD N Mean SD How significant a role do you believe that international development cooperation 39 8.46 1.67 34 8.53 1.81 41 8.51 1.61 SHOULD play in Nicaragua’s development in the near future? (1-Not a significant role at all, 10-Very significant role) Which of the following SHOULD the World Bank Group do to make itself of greater value in Nicaragua? (Choose no more than TWO) Percentage of Respondents Currently Previously Never (Responses combined) collaborating collaborated collaborated Provide more adequate data/knowledge/statistics/figures on Nicaragua’s economy 18.4% 17.6% 29.3% Ensure greater selectivity in its work 10.5% 8.8% 7.3% Offer more innovative financial products 23.7% 23.5% 19.5% Improve the competitiveness of its financing compared to markets 10.5% 8.8% 7.3% Reach out more to groups outside of Government 34.2% 44.1% 34.1% Work faster 5.3% 11.8% 7.3% Improve the quality of its experts as related to Nicaragua’s specific challenges* 10.5% 14.7% 0.0% Offer more innovative knowledge services 10.5% 8.8% 4.9% Collaborate more effectively with Government clients 15.8% 0.0% 12.2% Increase the level of capacity development in the country 36.8% 35.3% 46.3% Reduce the complexity of obtaining World Bank Group financing 5.3% 20.6% 24.4% Increase availability of Fee-Based services 2.6% 0.0% 2.4% Other 2.6% 2.9% 2.4% *Significantly different between levels of collaboration When considering the combination of services that the World Bank Group offers in Nicaragua, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Nicaragua? (Select only ONE response) Currently Previously Never Percentage of Respondents collaborating collaborated collaborated Financial services 36.1% 42.4% 30.0% Knowledge products 22.2% 24.2% 17.5% Convening services 5.6% 18.2% 7.5% None of the above 2.8% 0.0% 0.0% The combination is appropriate for Nicaragua 27.8% 15.2% 32.5% Don't know 5.6% 0.0% 12.5% G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Nicaragua? (Choose no more than TWO) Percentage of Respondents Currently Previously Never (Responses combined) collaborating collaborated collaborated Periodicals 50.0% 55.9% 54.8% International newspapers 2.6% 5.9% 9.5% Local radio 2.6% 5.9% 0.0% International radio 0.0% 0.0% 0.0% Local television 10.5% 11.8% 19.0% International television 2.6% 2.9% 2.4% Local newspapers 39.5% 29.4% 26.2% Internet 73.7% 64.7% 54.8% Social media 2.6% 2.9% 9.5% Other 5.3% 14.7% 16.7% 126 World Bank Group Country Opinion Survey 2015: Nicaragua G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents Currently Previously Never (Responses combined) collaborating collaborated collaborated Direct contact with World Bank Group 43.6% 50.0% 45.2% e-Newsletters 43.6% 44.1% 47.6% World Bank Group’s seminars/workshops/conferences 46.2% 47.1% 33.3% World Bank Group’s publications and other written materials 25.6% 29.4% 31.0% World Bank Group’s website 15.4% 11.8% 28.6% Social media 7.7% 5.9% 9.5% Mobile phones 5.1% 0.0% 2.4% Other 0.0% 2.9% 0.0% Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions?* Currently Previously Never Percentage of Respondents collaborating collaborated collaborated Yes 48.7% 18.8% 15.8% No 51.3% 81.3% 84.2% *Significantly different between levels of collaboration Do you use/have used the World Bank Group website? Currently Previously Never Percentage of Respondents collaborating collaborated collaborated Yes 84.6% 87.5% 76.9% No 15.4% 12.5% 23.1% Do you currently consult the World Bank Group social media sites? Currently Previously Never Percentage of Respondents collaborating collaborated collaborated Yes 25.6% 18.8% 21.1% No 74.4% 81.3% 78.9% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? I currently collaborate with I have previously collaborate I have never collaborated with the World Bank Group with the World Bank Group the World Bank Group N Mean SD N Mean SD N Mean SD When I need information from the World Bank 34 7.94 2.28 28 6.50 2.19 32 6.00 2.68 Group I know how to find it* The World Bank Group’s social media channels are valuable sources of information 17 6.76 3.21 13 7.15 1.95 25 6.00 2.89 about the institution The World Bank Group is responsive to my 34 7.65 2.31 25 6.12 2.49 24 5.92 2.80 information requests and inquiries* *Significantly different between levels of collaboration H. Background Information Which of the following agencies of the World Bank Group do you primarily engage with in Nicaragua? (Select only ONE response) Currently Previously Never Percentage of Respondents collaborating collaborated collaborated The World Bank 82.1% 71.9% 63.6% The International Finance Corporation 10.3% 15.6% 9.1% Other 7.7% 12.5% 27.3% Do your projects involve both the World Bank and IFC? Currently Previously Never Percentage of Respondents collaborating collaborated collaborated Yes 38.2% 18.8% 22.2% No 61.8% 81.3% 77.8% 127 World Bank Group Country Opinion Survey 2015: Nicaragua H. Background Information (continued) If yes, what was your view on the two institutions working together in Nicaragua? (Select only ONE response) Currently Previously Never Percentage of Respondents collaborating collaborated collaborated The two institutions work well together 35.7% 28.6% 44.4% The way the two institutions work together needs improvement 28.6% 71.4% 11.1% The two institutions do not work well together 14.3% 0.0% 0.0% Don't know 21.4% 0.0% 44.4% What’s your gender? Currently Previously Never Percentage of Respondents collaborating collaborated collaborated Female 44.7% 29.4% 45.2% Male 55.3% 70.6% 54.8% 128 World Bank Group Country Opinion Survey 2015: Nicaragua Appendix E: Responses to All Questions by Gender18 Sample composition by gender: Which of the following best describes your current position? Percentage of Respondents Female Male Office of the President 0.0% 2.9% Office of Minister 2.1% 1.4% Employee of a Ministry, Ministerial Department or Implementation Agency 10.6% 2.9% PMU overseeing implementation of project/Consultant/Contractor working on WBG supported project/program 2.1% 10.0% Local Government Office or Staff 6.4% 2.9% Bilateral/Multilateral Agency 14.9% 4.3% Private Sector Organization 2.1% 15.7% Private Foundation 4.3% 4.3% Financial Sector/Private Bank 2.1% 1.4% NGO/Community Based Organization 17.0% 21.4% Media 21.3% 10.0% Independent Government Institution 2.1% 1.4% Youth group 2.1% 0.0% Academia/Research Institute/Think Tank 6.4% 15.7% Other 6.4% 5.7% A. General Issues facing Nicaragua In general, would you say that Nicaragua is headed in...? Percentage of Respondents Female Male The right direction 47.8% 53.1% The wrong direction 28.3% 31.3% Not sure 23.9% 15.6% Listed below are a number of development priorities in Nicaragua. Please identify which of the following you consider the most important development priorities in Nicaragua? Percentage of Respondents (Responses combined) Female Male Social protection 13.6% 5.6% Food security 11.4% 9.9% Public sector governance/ reform 18.2% 14.1% Education 56.8% 66.2% Gender equity 4.5% 2.8% Private sector development 2.3% 5.6% Foreign direct investment 9.1% 11.3% Water and sanitation 6.8% 5.6% Anti-corruption 15.9% 7.0% Job creation/employment 13.6% 19.7% Rural development 9.1% 5.6% Financial markets 2.3% 2.8% Urban development 0.0% 0.0% Environmental sustainability 6.8% 7.0% Equality of opportunity 11.4% 4.2% Health 6.8% 12.7% Global/regional integration 2.3% 0.0% Poverty reduction 31.8% 40.8% Energy 15.9% 11.3% Transport 6.8% 1.4% Climate change 9.1% 5.6% Agricultural development 9.1% 8.5% Trade and exports* 0.0% 9.9% Crime and violence 0.0% 0.0% Economic growth 27.3% 22.5% Law and justice 2.3% 12.7% Regulatory framework 2.3% 0.0% Communicable/non-communicable diseases 0.0% 0.0% Natural resource management 0.0% 1.4% Disaster management 2.3% 1.4% Information and communications technology 2.3% 2.8% *Significantly different between female and male respondents 18 Only 118 respondents provided their demographic information about gender. Thus only these respondents were included in the comparisons presented in this appendix. 129 World Bank Group Country Opinion Survey 2015: Nicaragua A. General Issues facing Nicaragua (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Nicaragua? (Choose no more than THREE) Percentage of Respondents (Responses combined) Female Male Water and sanitation 6.5% 15.5% Equality of opportunity* 28.3% 11.3% Economic growth 28.3% 38.0% Climate change 4.3% 7.0% Global/regional integration 0.0% 7.0% Gender equity 6.5% 1.4% Health 17.4% 7.0% Urban development 0.0% 0.0% Regulatory framework 0.0% 0.0% Social protection 6.5% 4.2% Law and justice 6.5% 7.0% Transport 8.7% 5.6% Crime and violence 0.0% 1.4% Communicable/non-communicable diseases 0.0% 0.0% Information and communications technology 0.0% 1.4% Anti corruption 15.2% 8.5% Private sector development 8.7% 8.5% Foreign direct investment 4.3% 14.1% Education 69.6% 53.5% Energy 2.2% 2.8% Public sector governance/ reform 6.5% 11.3% Natural resource management 0.0% 1.4% Environmental sustainability 6.5% 1.4% Disaster management 0.0% 1.4% Rural development 21.7% 16.9% Agricultural development 4.3% 12.7% Job creation/employment 39.1% 40.8% Financial markets 0.0% 1.4% Trade and exports 2.2% 4.2% Food security 6.5% 8.5% *Significantly different between female and male respondents The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Nicaragua? (Choose no more than TWO) Percentage of Respondents (Responses combined) Female Male Better employment opportunities for young people 17.1% 22.2% Better employment opportunities for women 2.4% 6.3% Greater access to micro-finance for the poor 4.9% 14.3% Greater voice and participation for citizens to help ensure greater accountability 4.9% 6.3% Greater access to health and nutrition for citizens 2.4% 3.2% Better entrepreneurial opportunities* 7.3% 22.2% A growing middle class 4.9% 6.3% Better opportunity for the poor who live in rural areas* 34.1% 15.9% Better opportunity for the poor who live in urban areas 4.9% 0.0% Consistent economic growth 36.6% 33.3% More reliable social safety net 2.4% 0.0% Greater equity of fiscal policy 19.5% 14.3% Education and training that better ensure job opportunity 46.3% 42.9% Better quality public services 0.0% 1.6% Better agricultural programs 0.0% 6.3% Other 9.8% 4.8% *Significantly different between female and male respondents 130 World Bank Group Country Opinion Survey 2015: Nicaragua B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Nicaragua? What’s your gender? Fem ale Male N Mean SD N Mean SD World Bank Group (WBG) 45 7.11 2.58 70 6.73 2.09 Inter-Am erican Developm ent Bank (IDB/BID) 44 7.27 2.36 70 6.74 2.10 Latin Am erican Developm ent Bank (CAF) 41 2.83 1.94 69 3.04 2.30 Central Am erican Bank for Econom ic Integration (CABEI/BCiE) 43 6.35 2.76 71 6.34 2.34 (1-Not familiar at all, 10-Extremely familiar) Overall, please rate your impression of the effectiveness of these organizations in Nicaragua. What’s your gender? Fem ale Male N Mean SD N Mean SD World Bank Group (WBG) 43 7.47 2.18 63 6.86 1.95 Inter-Am erican Developm ent Bank (IDB/BID) 41 7.63 1.87 64 7.11 1.88 Latin Am erican Developm ent Bank (CAF) 16 3.69 2.63 32 3.94 2.30 Central Am erican Bank for Econom ic Integration (CABEI/BCiE) 37 7.38 2.15 58 6.53 2.05 (1-Not effective at all, 10-Very effective) What’s your gender? Fem ale Male N Mean SD N Mean SD To what extent do you believe the World Bank Group’s s taff is well prepared to help Nicaragua s olve its m os t com plicated 39 8.03 1.78 61 7.49 1.96 developm ent challenges ? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank Group can have the most impact on development results in Nicaragua, in which sectoral areas do you believe the WBG should focus most of its resources in Nicaragua? (Choose no more than THREE) Percentage of Respondents (Responses combined) Female Male Social protection 6.7% 4.2% Crime and violence 4.4% 1.4% Transport 20.0% 15.5% Agricultural development 11.1% 14.1% Global/regional integration 2.2% 2.8% Anti corruption 11.1% 9.9% Public sector governance/ reform 24.4% 22.5% Health 11.1% 8.5% Rural development 15.6% 14.1% Foreign direct investment 2.2% 7.0% Education 48.9% 50.7% Energy 2.2% 4.2% Job creation/employment 11.1% 14.1% Financial markets 0.0% 1.4% Urban development 4.4% 0.0% Environmental sustainability 6.7% 8.5% Equality of opportunity* 24.4% 8.5% Private sector development 0.0% 5.6% Water and sanitation 13.3% 7.0% Food security 6.7% 7.0% Climate change 11.1% 11.3% Poverty reduction 37.8% 28.2% Trade and exports 2.2% 9.9% Economic growth 13.3% 18.3% Law and justice 0.0% 5.6% Regulatory framework 2.2% 2.8% Communicable/non-communicable diseases 0.0% 0.0% Natural resource management 0.0% 0.0% Gender equity 2.2% 0.0% Information and communications technology* 0.0% 9.9% Disaster management 4.4% 2.8% *Significantly different between female and male respondents 131 World Bank Group Country Opinion Survey 2015: Nicaragua B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Nicaragua? Greatest Value Percentage of Respondents Female Male Convening/Facilitating 2.3% 3.1% Data 2.3% 4.6% Policy advice, studies, analyses 14.0% 29.2% Financial resources* 55.8% 33.8% Capacity development 11.6% 6.2% Technical assistance 4.7% 9.2% Mobilizing third party financial resources 2.3% 7.7% Donor coordination 2.3% 0.0% Linkage to non-Bank expertise 2.3% 1.5% Other 2.3% 3.1% *Significantly different between female and male respondents nd 2 Greatest Value Percentage of Respondents Female Male Convening/Facilitating 2.4% 4.6% Data* 14.3% 1.5% Policy advice, studies, analyses 4.8% 7.7% Financial resources 14.3% 20.0% Capacity development 11.9% 16.9% Technical assistance 19.0% 24.6% Mobilizing third party financial resources 14.3% 16.9% Donor coordination* 14.3% 3.1% Linkage to non-Bank expertise 2.4% 6.2% Other 2.4% 0.0% *Significantly different between female and male respondents How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Nicaragua? (1-Not effective at all, 10-Very effective) What’s your gender? Female Male N Mean SD N Mean SD Project implementation (or other organizational strengthening)* 30 8.33 1.63 47 6.98 2.10 Citizen engagement (incorporating citizens' voices into 24 6.71 2.73 38 4.66 2.66 development)* Policy design (for clarity and better incentives to achieve 26 7.27 2.07 44 6.36 2.07 development goals) *Significantly different between female and male respondents When thinking about how to improve capacity building in Nicaragua to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important all, 10-Very important) What’s your gender? Female Male N Mean SD N Mean SD Project implementation (or other organizational strengthening) 37 8.86 1.38 58 8.16 1.95 Citizen engagement (incorporating citizens' voices into 35 8.77 1.55 52 7.83 2.17 development)* Policy design (for clarity and better incentives to achieve 33 8.85 1.15 54 8.15 1.90 development goals) *Significantly different between female and male respondents 132 World Bank Group Country Opinion Survey 2015: Nicaragua B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Nicaragua? (Choose no more than TWO) Percentage of Respondents (Responses combined) Female Male Staff too inaccessible 13.0% 15.7% Not exploring alternative policy options 4.3% 10.0% Not collaborating enough with stakeholders outside the Government 17.4% 30.0% Its advice and strategies do not lend themselves to practical problem solving 2.2% 5.7% Not enough public disclosure of its work 17.4% 17.1% Arrogant in its approach 0.0% 4.3% Not client focused 0.0% 2.9% The credibility of its knowledge/data 2.2% 1.4% World Bank Group’s processes too complex 19.6% 15.7% Not willing to honestly criticize policies and reform efforts in the country 13.0% 18.6% Too influenced by developed countries 6.5% 10.0% Imposing technocratic solutions without regard to political realities 15.2% 11.4% World Bank Group’s processes too slow 19.6% 12.9% Not aligned with other donors’ work 10.9% 7.1% Not aligned with country priorities 2.2% 8.6% Not adequately sensitive to political/social realities in Nicaragua 21.7% 11.4% Other 6.5% 2.9% Don’t know 10.9% 4.3% Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Nicaragua? (Choose no more than TWO) Percentage of Respondents (Responses combined) Female Male Trust Fund management 4.3% 5.6% Knowledge products/services 13.0% 12.7% Investment lending 76.1% 59.2% Technical assistance 26.1% 35.2% Capacity development 32.6% 33.8% Policy based lending / budget support to the Government 15.2% 18.3% Multi-sectoral approaches 26.1% 19.7% Other 0.0% 4.2% Don’t know 2.2% 4.2% To what extent do you believe that the World Bank Group’s work and support help the poorest in Nicaragua? * (Select only ONE response) Percentage of Respondents Female Male To a fully sufficient degree 19.6% 2.8% To a somewhat sufficient degree 30.4% 29.6% To a somewhat insufficient degree 37.0% 46.5% To a very insufficient degree 6.5% 14.1% Don't know 6.5% 7.0% *Significantly different between female and male respondents 133 World Bank Group Country Opinion Survey 2015: Nicaragua B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Nicaragua? (1-Strongly disagree, 10-Strongly agree) What’s your gender? Fem ale Male N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 41 7.93 2.35 67 6.73 2.17 developm ent in Nicaragua* The World Bank Group’s work is aligned with what I cons ider 41 7.22 2.31 67 6.72 1.94 the developm ent priorities for Nicaragua The World Bank Group s upports Nicaragua’s efforts to reduce 36 7.17 2.56 61 6.41 1.99 s ocial exclus ion The World Bank Group s upports program s and s trategies that 42 7.29 2.44 65 6.57 1.95 are realis tic for Nicaragua The World Bank Group treats clients and s takeholders in 37 7.97 2.34 59 7.71 1.90 Nicaragua with res pect The World Bank Group is an organization that does not 36 7.72 2.34 62 7.37 2.71 repres ent a particular ideological pers pective in Nicaragua The World Bank Group is an organization that is not overly 33 6.00 2.51 61 5.64 2.80 influenced by any particular country The World Bank Group res pects the pos itions , views and 37 8.05 1.82 63 7.84 1.91 dem ands of the governm ent of Nicaragua The World Bank Group lis tens and takes into account your 36 7.50 2.57 58 6.10 2.48 views * *Significantly different between female and male respondents What’s your gender? Fem ale Male N Mean SD N Mean SD When cons idering the national developm ent needs in Nicaragua, to what extent does the com bination of financial, knowledge and convening s ervices that the World Bank Group 42 7.29 2.03 63 6.81 1.89 currently provides in Nicaragua m eet the national developm ent needs of Nicaragua? (1-To no degree at all, 10-To a very significant degree) To what extent is the World Bank Group an effective development partner in Nicaragua in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) What’s your gender? Fem ale Male N Mean SD N Mean SD Res pons ivenes s 40 7.60 2.02 58 6.84 1.80 Flexibility (in term s of the ins titution’s products and s ervices )* 38 7.18 1.84 55 6.29 2.11 Flexibility (in term s of changing country circum s tances )* 40 7.20 2.08 57 6.40 1.82 Being inclus ive* 36 7.44 2.14 57 6.32 2.14 Opennes s 38 7.68 2.14 57 6.95 2.07 Staff acces s ibility 39 6.85 2.60 57 6.44 2.23 Straightforwardnes s and hones ty 33 7.82 2.27 55 7.02 2.27 Eas e of acces s to the people at the World Bank Group who are 35 6.77 2.57 54 6.26 2.56 m aking decis ions im portant to m y work Collaboration with civil s ociety 33 6.52 2.68 52 5.50 2.43 Collaboration with the Governm ent 39 8.54 1.14 58 8.48 1.38 Collaboration with other donors and developm ent partners 35 7.94 1.76 49 7.18 2.19 Collaboration with the private s ector 33 8.09 1.88 51 7.45 1.77 The s peed in which it gets things accom plis hed on the ground* 33 7.24 2.05 51 6.37 1.79 Being a long-term partner* 40 8.38 1.69 55 7.35 2.37 *Significantly different between female and male respondents To be more effective development partner in Nicaragua, do you believe that the World Bank Group should have? (Select only ONE response) Percentage of Respondents Female Male More local presence 65.9% 75.7% The current level of local presence is adequate 27.3% 18.6% Less local presence 0.0% 1.4% Don't know 6.8% 4.3% 134 World Bank Group Country Opinion Survey 2015: Nicaragua B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents (Responses combined) Female Male The World Bank Group does not do adequate follow through/follow-up 11.4% 11.3% Poor donor coordination 11.4% 15.5% The World Bank Group is not sensitive enough to political/social realities on the 34.1% 36.6% ground Lack of/inadequate levels of capacity in Government 31.8% 22.5% There is not an adequate level of citizen/civil society participation 29.5% 26.8% The World Bank Group works too slowly* 2.3% 18.3% The Government works inefficiently 4.5% 14.1% Political pressures and obstacles 29.5% 28.2% Reforms are not well thought out in light of country challenges 22.7% 15.5% Other 2.3% 1.4% *Significantly different between female and male respondents C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Nicaragua? (1-Not important at all, 10-Very important) What’s your gender? Fem ale Male N Mean SD N Mean SD Anti corruption 35 7.91 2.11 68 7.21 2.73 Inform ation and com m unications technology 38 7.87 2.12 67 7.61 2.35 Trans port 42 8.40 1.96 65 7.78 2.08 Crim e and violence* 40 7.38 2.53 60 5.98 2.58 Law and jus tice 39 7.26 2.36 65 7.09 2.58 Urban developm ent 39 7.23 1.97 63 6.84 2.44 Environm ental s us tainability* 40 8.23 1.94 63 7.24 2.49 Regulatory fram ework 33 7.39 2.49 62 7.03 2.26 Com m unicable/non-com m unicable dis eas es 38 7.13 2.46 60 6.33 2.19 Poverty reduction* 43 9.30 1.17 65 8.43 1.92 Gender equity* 38 8.34 2.16 63 7.02 2.11 Private s ector developm ent 40 7.00 2.25 63 7.62 2.19 Foreign direct inves tm ent 41 7.39 2.18 65 7.83 2.22 Water and s anitation 39 8.64 1.60 62 8.16 1.93 Trade and exports 39 7.62 1.95 65 7.51 2.09 Econom ic growth 41 8.39 2.10 64 8.64 1.79 Energy 40 8.33 2.03 62 8.00 1.88 Dis as ter m anagem ent* 39 7.97 1.88 63 7.05 2.19 Public s ector governance/ reform * 38 8.63 1.70 66 7.58 2.41 Job creation/em ploym ent* 39 8.72 1.70 66 7.33 2.59 Financial m arkets * 37 8.00 1.63 60 7.18 1.77 Equality of opportunity* 39 8.82 1.45 62 7.52 2.17 Health 38 8.29 1.92 66 7.53 2.41 Rural developm ent* 41 8.73 1.50 63 7.68 2.25 Global/regional integration 38 7.61 2.46 61 7.26 2.14 Food s ecurity 40 8.13 1.90 64 7.52 2.15 Education* 38 9.16 1.52 66 8.27 2.21 Social protection* 37 7.95 2.01 61 6.84 2.52 Clim ate change* 41 8.24 1.74 64 7.33 2.44 Agricultural developm ent* 40 8.78 1.46 58 7.66 2.26 Natural res ource m anagem ent 37 7.30 2.54 62 6.77 2.55 *Significantly different between female and male respondents 135 World Bank Group Country Opinion Survey 2015: Nicaragua C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Nicaragua? (1-Not effective at all, 10-Very effective) What’s your gender? Fem ale Male N Mean SD N Mean SD Anti corruption 16 6.25 3.07 37 4.84 2.63 Inform ation and com m unications technology* 16 8.25 1.61 39 6.21 2.30 Trans port* 29 8.55 1.70 51 7.33 1.79 Crim e and violence* 15 7.87 2.13 33 5.39 2.37 Law and jus tice* 15 7.33 2.66 37 5.41 2.45 Urban developm ent* 16 7.63 2.03 36 6.11 2.01 Environm ental s us tainability* 23 7.61 2.35 47 6.13 2.42 Regulatory fram ework 17 7.18 2.53 44 6.45 2.08 Com m unicable/non-com m unicable dis eas es * 20 7.75 2.17 38 5.74 2.13 Poverty reduction* 32 8.03 2.26 52 6.69 2.30 Gender equity 24 7.04 2.76 43 6.16 2.28 Private s ector developm ent 21 7.10 2.17 45 7.02 1.57 Foreign direct inves tm ent 21 7.24 2.34 40 7.00 1.69 Water and s anitation* 25 8.88 1.27 51 7.33 1.87 Trade and exports 21 7.43 2.11 42 7.19 1.70 Econom ic growth 26 7.77 2.14 50 7.42 1.77 Energy 26 8.04 1.97 52 7.29 1.72 Dis as ter m anagem ent* 21 7.86 2.35 40 6.40 2.30 Public s ector governance/ reform 28 7.00 2.75 49 6.84 2.50 Job creation/em ploym ent 20 7.10 2.71 43 5.93 2.46 Financial m arkets 16 7.75 2.24 41 6.59 2.00 Equality of opportunity* 25 7.48 2.90 47 6.15 2.15 Health* 28 8.46 2.01 51 6.61 2.30 Rural developm ent* 28 7.86 2.24 47 6.36 2.23 Global/regional integration* 16 7.88 2.39 35 6.43 2.10 Food s ecurity* 26 7.62 2.23 47 6.36 2.19 Education* 34 7.94 2.49 48 6.77 2.22 Social protection 23 7.43 2.78 41 6.17 2.26 Clim ate change 26 7.31 2.78 43 6.47 2.15 Agricultural developm ent* 27 7.48 2.59 46 6.28 1.81 Natural res ource m anagem ent 19 7.42 2.76 41 6.24 2.22 *Significantly different between female and male respondents Where are the World Bank Group’s decisions made primarily that support the program in Nicaragua?* (Select only ONE response) Percentage of Respondents Female Male At the Headquarters (in Washington D.C.) 45.7% 69.0% In the country 10.9% 15.5% Don't know 43.5% 15.5% *Significantly different between female and male respondents What’s your gender? Fem ale Male N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 42 7.62 2.20 67 6.76 2.10 achieve developm ent res ults in Nicaragua?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between female and male respondents To what extent do you agree with the following statements about the World Bank Group in Nicaragua? (1-Strongly disagree, 10-Strongly agree) What’s your gender? Female Male N Mean SD N Mean SD The World Bank Group's financial instruments meet the needs of 41 7.54 1.87 63 6.56 1.98 Nicaragua* The World Bank Group meets Nicaragua’s needs for knowledge 40 7.38 2.02 61 6.49 2.15 services* *Significantly different between female and male respondents 136 World Bank Group Country Opinion Survey 2015: Nicaragua C. World Bank Group’s Effectiveness and Results (continued) What’s your gender? Female Male N Mean SD N Mean SD To what extent do you believe the World Bank Group measures 32 7.59 2.05 47 6.00 2.03 and corrects its work in real time in Nicaragua?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between female and male respondents D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? (Select only ONE response) Percentage of Respondents Female Male Weekly 10.6% 7.1% Monthly 17.0% 18.6% A few times a year 42.6% 44.3% Rarely 23.4% 27.1% Never 6.4% 2.9% In Nicaragua, to what extent do you believe that the World Bank Group’s knowledge work and activities : (1-To no degree at all, 10-To a very significant degree) What’s your gender? Female Male N Mean SD N Mean SD Are timely* 42 7.43 2.10 58 6.36 1.93 Lead to practical solutions* 43 7.12 2.13 55 6.22 1.97 Are accessible (well written and easy to understand) 44 7.14 2.02 56 6.48 2.05 Are translated enough into local language 40 6.85 2.14 56 6.84 2.00 Are adaptable to Nicaragua’s specific development challenges 44 7.30 2.00 57 6.37 2.07 and country circumstances* *Significantly different between female and male respondents What’s your gender? Fem ale Male N Mean SD N Mean SD Overall, how s ignificant a contribution do you believe the World Bank Group's knowledge work and activities m ake to 46 8.04 1.93 63 7.16 1.94 developm ent res ults in your country?* Overall, how would you rate the technical quality of the World 44 8.23 1.54 65 7.28 1.96 Bank Group's knowledge work and activities ?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between female and male respondents Have you read/consulted the most recent LAC Flagship Report: [Inequality of a Lower Growth Latin America]? (Select only ONE response) Percentage of Respondents Female Male Yes 35.6% 33.8% No 64.4% 66.2% What’s your gender? Female Male N Mean SD N Mean SD To what extent do you believe this Flagship Report raised substantive new information and insight that you were not aware 18 7.50 1.42 30 7.20 1.85 of prior to reading? To what extent do you believe this Flagship Report provided you 18 7.83 2.20 30 7.40 1.92 with useful information in terms of the work you do? (1-To no degree at all, 10-To a very significant degree) 137 World Bank Group Country Opinion Survey 2015: Nicaragua E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) What’s your gender? Fem ale Male N Mean SD N Mean SD The World Bank Group dis burs es funds prom ptly 32 7.16 2.34 48 6.29 2.27 The World Bank Group effectively m onitors and evaluates the 38 7.84 2.14 57 7.16 2.21 projects and program s it s upports The World Bank Group’s approvals and reviews are done in a 38 7.63 2.01 49 6.65 2.14 tim ely fas hion* The World Bank Group’s “Safeguard Policy� requirem ents are 33 7.58 2.14 41 7.10 1.71 reas onable The World Bank Group’s conditions on its lending are 39 7.44 1.86 54 6.94 1.93 reas onable The World Bank Group takes decis ions quickly in Nicaragua* 34 7.24 1.99 48 6.25 1.96 Working with the World Bank Group increas es Nicaragua's 39 7.59 1.97 57 6.86 2.03 ins titutional capacity Where country s ys tem s are adequate, the World Bank Group 31 7.71 1.83 41 6.76 2.19 m akes appropriate us e of them The World Bank Group provides effective im plem entation 36 7.86 2.15 49 6.96 2.17 s upport *Significantly different between female and male respondents What’s your gender? Fem ale Male N Mean SD N Mean SD To what extent do you believe that the World Bank Group’s work helps to find s olutions that prom ote private public partnerships in 37 7.00 2.19 47 6.32 2.26 Nicaragua? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes the way the World Bank Group operates in Nicaragua? (Select only ONE response) Percentage of Respondents Female Male The World Bank Group takes too much risk in Nicaragua 0.0% 2.9% The World Bank Group does not take enough risk in Nicaragua 23.4% 42.9% The World Bank Group's approach to risk is appropriate 55.3% 34.3% Don't know 21.3% 20.0% Which of the following best describes the World Bank Group’s support in Nicaragua? (Select only ONE response) Percentage of Respondents Female Male The World Bank Group is sufficiently selective and focuses on the most important 55.3% 46.5% development challenges in Nicaragua The World Bank Group is not sufficiently selective in Nicaragua, and it is involved in 21.3% 29.6% too many areas of development Don't know 23.4% 23.9% F. Recent Trends and the Future Role of the World Bank Group in Nicaragua What’s your gender? Female Male N Mean SD N Mean SD In the last three years, to what extent do you believe that the World Bank Group has moved in the right direction in terms of 38 7.55 2.24 60 6.75 1.88 the focus of its work in Nicaragua? (1-To no degree at all, 10-To a very significant degree) What’s your gender? Female Male N Mean SD N Mean SD How significant a role do you believe that international development cooperation SHOULD play in Nicaragua’s 46 8.85 1.70 71 8.24 1.66 development in the near future? (1-Not a significant role at all, 10-Very significant role) 138 World Bank Group Country Opinion Survey 2015: Nicaragua F. Recent Trends and the Future Role of the World Bank Group in Nicaragua (continued) Which of the following SHOULD the World Bank Group do to make itself of greater value in Nicaragua? (Choose no more than TWO) Percentage of Respondents (Responses combined) Female Male Provide more adequate data/knowledge/statistics/figures on Nicaragua’s economy* 33.3% 16.9% Ensure greater selectivity in its work* 0.0% 14.1% Offer more innovative financial products 22.2% 22.5% Improve the competitiveness of its financing compared to markets 11.1% 7.0% Reach out more to groups outside of Government 26.7% 43.7% Work faster 2.2% 11.3% Improve the quality of its experts as related to Nicaragua’s specific challenges 11.1% 7.0% Offer more innovative knowledge services 13.3% 4.2% Collaborate more effectively with Government clients 8.9% 11.3% Increase the level of capacity development in the country 33.3% 42.3% Reduce the complexity of obtaining World Bank Group financing 20.0% 14.1% Increase availability of Fee-Based services 4.4% 0.0% Other 2.2% 2.8% *Significantly different between female and male respondents When considering the combination of services that the World Bank Group offers in Nicaragua, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Nicaragua?* (Select only ONE response) Percentage of Respondents Female Male Financial services 26.7% 40.3% Knowledge products 15.6% 26.9% Convening services 6.7% 11.9% None of the above 0.0% 1.5% The combination is appropriate for Nicaragua 44.4% 13.4% Don't know 6.7% 6.0% *Significantly different between female and male respondents G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Nicaragua? (Choose no more than TWO) Percentage of Respondents (Responses combined) Female Male Periodicals 55.3% 52.9% International newspapers 8.5% 5.7% Local radio 0.0% 4.3% International radio 0.0% 0.0% Local television 14.9% 12.9% International television 2.1% 2.9% Local newspapers 21.3% 37.1% Internet 59.6% 67.1% Social media* 10.6% 1.4% Other 14.9% 10.0% *Significantly different between female and male respondents How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents (Responses combined) Female Male Direct contact with World Bank Group 48.9% 43.7% e-Newsletters 44.7% 43.7% World Bank Group’s seminars/workshops/conferences 40.4% 42.3% World Bank Group’s publications and other written materials 29.8% 31.0% World Bank Group’s website 17.0% 21.1% Social media 8.5% 7.0% Mobile phones 2.1% 2.8% Other 0.0% 1.4% 139 World Bank Group Country Opinion Survey 2015: Nicaragua G. Communication and Information Sharing (continued) Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions?* Percentage of Respondents Female Male Yes 41.9% 18.8% No 58.1% 81.2% *Significantly different between female and male respondents Do you use/have used the World Bank Group website? Percentage of Respondents Female Male Yes 84.1% 84.1% No 15.9% 15.9% Do you currently consult the World Bank Group social media sites? Percentage of Respondents Female Male Yes 25.0% 20.6% No 75.0% 79.4% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) What’s your gender? Fem ale Male N Mean SD N Mean SD When I need inform ation from the World Bank Group I know how 40 6.78 2.94 57 6.93 2.20 to find it The World Bank Group’s s ocial m edia channels are valuable 24 6.83 2.81 34 6.38 2.74 s ources of inform ation about the ins titution The World Bank Group is res pons ive to m y inform ation reques ts 33 7.21 2.71 53 6.36 2.54 and inquiries H. Background Information Which one of the following best describes your level of interaction with the World Bank Group in your country? (Select only ONE response) Percentage of Respondents Female Male I currently collaborate with the World Bank Group 6.5% 10.3% I have previously collaborate with the World Bank Group 21.7% 35.3% Both of the above 30.4% 20.6% I have never collaborated with the World Bank Group 41.3% 33.8% Which of the following agencies of the World Bank Group do you primarily engage with in Nicaragua? (Select only ONE response) Percentage of Respondents Female Male The World Bank 77.8% 68.9% The International Finance Corporation 11.1% 11.5% Other 11.1% 19.7% Do your projects involve both the World Bank and IFC? Percentage of Respondents Female Male Yes 22.0% 27.9% No 78.0% 72.1% If yes, what was your view on the two institutions working together in Nicaragua? (Select only ONE response) Percentage of Respondents Female Male The two institutions work well together 44.4% 35.0% The way the two institutions work together needs improvement 11.1% 45.0% The two institutions do not work well together 0.0% 5.0% Don't know 44.4% 15.0% Which of the following describes most of your exposure to the World Bank Group in Nicaragua? (Choose no more than TWO) Percentage of Respondents (Responses combined) Female Male Observer 35.6% 36.8% Use World Bank Group reports/data 42.2% 57.4% Engage in World Bank Group related/sponsored events/activities 42.2% 26.5% Collaborate as part of my professional duties 24.4% 17.6% Use World Bank Group website for information, data, research, etc. 33.3% 35.3% 140 World Bank Group Country Opinion Survey 2015: Nicaragua Appendix F: Responses to All Questions by Year19 *All data presented in this appendix are weighted. As a result, means of the FY15 data and the total number of respondents each year will be slightly different from those in FY 2012 appendices. FY ’12 Number of comparable respondents = 226  FY ’15 Number of comparable respondents = 112 By weighting, FY12 and FY15 have the same stakeholder composition and thus are comparable. The weighted percentage of a stakeholder group is determined by the extent to which the World Bank Group interacts with them in the country and the percentage this group usually makes up in the past aggregated annual global data. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY2012 FY2015 Office of the President/Prime Minister 5% 5% Office of parliamentarian 5% 5% Government institutions 20% 20% Local government 10% 10% Bilateral/multilateral agencies 10% 10% Civil society 20% 20% Private sector 10% 10% Academia 10% 10% Media 10% 10% A. General Issues facing Nicaragua In general, would you say that Nicaragua is headed in...? Percentage of Respondents FY 2015 FY 2012 The right direction 62.3% 65.6% The wrong direction 21.7% 21.6% Not sure 16.0% 12.8% B. Overall Attitudes toward the World Bank Group year FY 2015 FY 2012 N Mean SD N Mean SD How familiar are you with the work of the World Bank 109 6.91 2.57 226 6.46 1.96 Group (WBG)? (1-Not familiar at all, 10-Extremely familiar) year FY 2015 FY 2012 N Mean SD N Mean SD Overall, please rate your impression of the 104 7.23 2.02 210 6.64 1.83 effectiveness of the World Bank Group (WBG)* (1-Not effective at all, 10-Very effective) *Significantly different between FY2015 and FY2012 year FY 2015 FY 2012 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s s taff is well prepared to help Nicaragua s olve its m os t 99 7.55 2.10 196 7.35 1.85 com plicated developm ent challenges ? (1-To no degree at all, 10-To a very significant degree) 19 Only those questions that were asked in the FY ’12 and FY ’15 country surveys, with similar response scales/options, are presented. 141 World Bank Group Country Opinion Survey 2015: Nicaragua B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Nicaragua? (1-Strongly disagree, 10-Strongly agree) year FY 2015 FY 2012 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant 103 7.26 2.33 221 7.29 2.10 role in development in Nicaragua The World Bank Group’s work is aligned with what I 103 7.06 2.09 212 7.00 2.01 consider the development priorities for Nicaragua The World Bank Group supports programs and 103 7.15 2.17 213 7.05 2.00 strategies that are realistic for Nicaragua The World Bank Group treats clients and stakeholders 94 7.92 2.01 201 7.83 2.12 in Nicaragua with respect To what extent is the World Bank Group an effective development partner in Nicaragua in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) year FY 2015 FY 2012 N Mean SD N Mean SD Responsiveness* 88 7.32 1.89 182 6.54 1.84 Flexibility (in terms of the institution’s products and 90 7.18 2.11 186 6.00 1.95 services)* Flexibility (in terms of changing country 92 7.09 1.91 184 6.32 2.04 circumstances)* Being inclusive* 90 7.11 2.07 173 6.54 2.12 Openness 91 7.39 2.01 191 6.86 2.33 Staff accessibility 92 6.94 2.21 184 6.67 2.31 Straightforwardness and honesty 82 7.65 2.18 185 7.59 2.06 Collaboration with the Government 93 8.26 1.84 207 8.14 1.60 Collaboration with other donors and development 80 7.35 2.40 156 7.40 1.84 partners *Significantly different between FY2015 and FY2012 142 World Bank Group Country Opinion Survey 2015: Nicaragua C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Nicaragua? (1-Not effective at all, 10-Very effective) year FY 2015 FY 2012 N Mean SD N Mean SD Anti corruption 52 5.36 3.11 148 5.37 2.60 Inform ation and com m unications technology 54 6.72 2.70 148 6.37 2.29 Transport* 77 7.72 2.19 164 7.03 2.02 Crim e and violence* 48 6.47 2.47 121 5.31 2.16 Law and justice* 51 6.49 2.52 135 5.40 2.38 Urban developm ent* 53 7.14 1.90 141 5.97 2.25 Environm ental sustainability* 69 7.08 2.42 168 6.30 2.18 Poverty reduction* 74 7.48 2.33 186 6.83 2.08 Gender equity* 64 7.16 2.44 148 5.89 2.31 Private sector developm ent* 61 7.37 1.56 145 6.31 1.76 Foreign direct investm ent* 58 7.46 1.79 128 6.26 2.00 Water and sanitation* 73 7.98 1.69 181 7.42 1.71 Trade and exports* 60 7.46 1.66 124 6.48 1.81 Econom ic growth* 72 7.60 1.86 164 6.93 1.98 Energy* 73 7.49 2.02 151 6.80 1.86 Disaster m anagem ent 60 6.92 2.56 131 6.35 1.94 Public sector governance/ reform 73 6.86 2.76 151 6.40 2.10 Job creation/em ploym ent 61 6.33 2.94 131 5.65 2.22 Financial m arkets 55 6.83 2.49 121 6.33 1.93 Equality of opportunity* 69 6.80 2.56 139 5.74 2.28 Health 76 7.35 2.36 165 7.01 1.97 Rural developm ent 72 7.20 2.29 159 6.73 1.95 Food security* 70 7.23 2.22 148 6.58 2.13 Education* 79 7.48 2.31 168 6.36 2.18 Social protection* 62 7.25 2.34 123 5.48 2.24 Clim ate change* 66 7.45 2.37 142 6.14 2.08 Agricultural developm ent* 63 7.11 2.15 148 6.17 2.06 Natural resource m anagem ent* 57 7.21 2.54 136 6.07 2.02 *Significantly different between FY2015 and FY2012 year FY 2015 FY 2012 N Mean SD N Mean SD To what extent does the World Bank Group’s work help 106 7.14 2.43 215 6.77 1.80 to achieve development results in Nicaragua? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Nicaragua? (1-Strongly disagree, 10-Strongly agree) year FY 2015 FY 2012 N Mean SD N Mean SD The World Bank Group's financial ins trum ents m eet 102 7.00 2.41 206 6.57 2.02 the needs of Nicaragua The World Bank Group m eets Nicaragua’s needs for 97 6.78 2.47 202 6.12 1.79 knowledge s ervices * *Significantly different between FY2015 and FY2012 143 World Bank Group Country Opinion Survey 2015: Nicaragua D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? (Select only ONE response) Percentage of Respondents FY 2015 FY 2012 Weekly 11.8% 7.2% Monthly 17.3% 15.2% A few times a year 40.9% 52.9% Rarely 24.5% 21.1% Never 5.5% 3.6% In Nicaragua, to what extent do you believe that the World Bank Group’s knowledge work and activities : (1-To no degree at all, 10-To a very significant degree) year FY 2015 FY 2012 N Mean SD N Mean SD Are timely 96 6.67 2.42 199 6.90 2.00 Are accessible (well written and easy to understand) 96 6.64 2.25 201 6.59 2.10 Are adaptable to Nicaragua’s specific development 99 6.79 2.16 198 6.55 2.10 challenges and country circumstances year FY 2015 FY 2012 N Mean SD N Mean SD Overall, how s ignificant a contribution do you believe the World Bank Group's knowledge work and activities 105 7.45 2.31 207 6.81 1.77 m ake to developm ent res ults in your country?* Overall, how would you rate the technical quality of the 105 7.56 2.11 212 7.96 1.47 World Bank Group's knowledge work and activities ? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between FY2015 and FY2012 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) year FY 2015 FY 2012 N Mean SD N Mean SD The World Bank Group disburses funds prom ptly 80 6.33 2.80 180 6.26 2.29 The World Bank Group effectively m onitors and 92 7.26 2.46 198 7.53 1.89 evaluates the projects and program s it supports The World Bank Group’s approvals and reviews are 84 6.89 2.26 183 6.75 2.06 done in a tim ely fashion The World Bank Group’s “Safeguard Policy� 74 7.23 2.10 143 7.01 2.06 requirem ents are reasonable The World Bank Group’s conditions on its lending are 92 7.21 1.87 180 6.64 2.14 reasonable* Working with the World Bank Group increases 93 7.44 1.87 205 7.14 2.20 Nicaragua's institutional capacity Where country system s are adequate, the World Bank 73 7.39 1.99 142 7.64 1.79 Group m akes appropriate use of them The World Bank Group provides effective 83 7.64 2.14 191 7.54 1.81 im plem entation support *Significantly different between FY2015 and FY2012 144 World Bank Group Country Opinion Survey 2015: Nicaragua G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Percentage of Respondents FY 2015 FY 2012 Yes 34.6% 28.2% No 65.4% 71.8% Do you use/have used the World Bank Group website? Percentage of Respondents FY 2015 FY 2012 Yes 79.6% 79.6% No 20.4% 20.4% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) year FY 2015 FY 2012 N Mean SD N Mean SD When I need information from the World Bank Group I 89 6.75 2.79 177 6.19 2.74 know how to find it The World Bank Group is res pons ive to m y information 84 6.48 2.72 135 6.88 2.36 reques ts and inquiries 145 World Bank Group Country Opinion Survey 2015: Nicaragua Appendix G: Responses to Key Questions by Areas of Specialization A. General Issues facing Nicaragua Listed below are a number of development priorities in Nicaragua. Please identify which of the following you consider the most important development priorities in Nicaragua? Percentage of Respondents Education (Responses combined) specialists Other Social protection 12.5% 8.2% Food security 12.5% 12.4% Public sector governance/ reform 6.3% 16.5% Education* 87.5% 58.8% Gender equity 0.0% 4.1% Private sector development 0.0% 5.2% Foreign direct investment 12.5% 9.3% Water and sanitation 6.3% 5.2% Anti-corruption 0.0% 9.3% Job creation/employment 12.5% 18.6% Rural development 6.3% 7.2% Financial markets 0.0% 3.1% Urban development 0.0% 0.0% Environmental sustainability 6.3% 7.2% Equality of opportunity 6.3% 6.2% Health 12.5% 10.3% Global/regional integration 0.0% 1.0% Poverty reduction 43.8% 38.1% Energy 12.5% 12.4% Transport 6.3% 3.1% Climate change 6.3% 7.2% Agricultural development 6.3% 9.3% Trade and exports 0.0% 7.2% Crime and violence 0.0% 0.0% Economic growth 31.3% 22.7% Law and justice 0.0% 10.3% Regulatory framework* 6.3% 0.0% Communicable/non-communicable diseases 0.0% 0.0% Natural resource management 0.0% 1.0% Disaster management 6.3% 2.1% Information and communications technology 0.0% 3.1% *Significantly different between respondents who specialize in education and other sectoral areas 146 World Bank Group Country Opinion Survey 2015: Nicaragua A. General Issues facing Nicaragua (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Nicaragua? (Choose no more than THREE) Percentage of Respondents Education (Responses combined) specialists Other Water and sanitation 12.5% 12.1% Equality of opportunity 18.8% 16.2% Economic growth 25.0% 34.3% Climate change 0.0% 7.1% Global/regional integration 0.0% 4.0% Gender equity 0.0% 4.0% Health 18.8% 10.1% Urban development 0.0% 0.0% Regulatory framework 0.0% 0.0% Social protection 12.5% 4.0% Law and justice 0.0% 7.1% Transport 6.3% 7.1% Crime and violence 0.0% 1.0% Communicable/non-communicable diseases 0.0% 0.0% Information and communications technology 0.0% 1.0% Anti corruption 6.3% 11.1% Private sector development 12.5% 8.1% Foreign direct investment 6.3% 11.1% Education* 87.5% 56.6% Energy 6.3% 3.0% Public sector governance/ reform 6.3% 10.1% Natural resource management* 6.3% 0.0% Environmental sustainability 0.0% 4.0% Disaster management 0.0% 1.0% Rural development 18.8% 19.2% Agricultural development 12.5% 9.1% Job creation/employment 37.5% 40.4% Financial markets 0.0% 1.0% Trade and exports 0.0% 4.0% Food security 6.3% 9.1% *Significantly different between respondents who specialize in education and other sectoral areas 147 World Bank Group Country Opinion Survey 2015: Nicaragua B. Overall Attitudes toward the World Bank Group When thinking about how the World Bank Group can have the most impact on development results in Nicaragua, in which sectoral areas do you believe the WBG should focus most of its resources in Nicaragua? (Choose no more than THREE) Percentage of Respondents Education (Responses combined) specialists Other Social protection 12.5% 5.1% Crime and violence 0.0% 2.0% Transport 6.3% 18.4% Agricultural development 25.0% 12.2% Global/regional integration 0.0% 2.0% Anti corruption 18.8% 8.2% Public sector governance/ reform 31.3% 22.4% Health 12.5% 9.2% Rural development 0.0% 16.3% Foreign direct investment 6.3% 4.1% Education* 75.0% 46.9% Energy 6.3% 2.0% Job creation/employment 12.5% 11.2% Financial markets 0.0% 1.0% Urban development 0.0% 2.0% Environmental sustainability 12.5% 7.1% Equality of opportunity 12.5% 15.3% Private sector development 0.0% 4.1% Water and sanitation 12.5% 9.2% Food security 0.0% 9.2% Climate change 6.3% 12.2% Poverty reduction 18.8% 34.7% Trade and exports 12.5% 6.1% Economic growth 12.5% 17.3% Law and justice 0.0% 4.1% Regulatory framework 0.0% 3.1% Communicable/non-communicable diseases 0.0% 0.0% Natural resource management 0.0% 0.0% Gender equity 0.0% 1.0% Information and communications technology 0.0% 7.1% Disaster management 6.3% 3.1% *Significantly different between respondents who specialize in education and other sectoral areas 148 World Bank Group Country Opinion Survey 2015: Nicaragua C. World Bank Group’s Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Nicaragua? (1-Not important at all, 10-Very important) Please identify the primary specialization of your work. Education specialists Other N Mean SD N Mean SD Anti corruption 14 7.71 2.89 88 7.27 2.58 Information and communications technology 14 7.36 2.76 90 7.61 2.33 Transport 15 7.20 2.34 91 8.03 2.09 Crime and violence 15 6.33 2.35 84 6.43 2.69 Law and justice 15 7.33 2.35 88 7.00 2.51 Urban development 15 6.73 1.75 86 7.00 2.36 Environmental sustainability 15 7.73 2.19 87 7.57 2.38 Regulatory framework 14 7.36 2.24 80 7.09 2.38 Communicable/non-communicable diseases 14 6.57 2.10 83 6.66 2.40 Poverty reduction 15 8.87 1.51 92 8.77 1.76 Gender equity 13 7.46 2.11 86 7.50 2.26 Private sector development 15 6.67 1.95 87 7.46 2.28 Foreign direct investment 15 7.47 1.55 90 7.67 2.31 Water and sanitation 15 8.67 1.35 85 8.29 1.90 Trade and exports 15 7.00 1.56 88 7.59 2.13 Economic growth 15 7.87 1.81 89 8.64 1.94 Energy 15 7.27 1.94 86 8.20 1.95 Disaster management 15 7.33 1.91 86 7.35 2.19 Public sector governance/ reform 15 7.67 2.02 88 7.94 2.33 Job creation/employment 14 7.79 2.26 90 7.79 2.51 Financial markets 13 6.54 1.90 84 7.56 1.85 Equality of opportunity 14 7.29 2.40 86 8.02 2.05 Health 15 7.47 2.26 88 7.80 2.34 Rural development 13 7.92 2.02 90 8.09 2.12 Global/regional integration 14 6.36 2.13 84 7.51 2.27 Food security 14 7.71 1.94 89 7.74 2.12 Education 13 8.23 1.74 90 8.64 2.08 Social protection 13 7.00 2.31 84 7.27 2.43 Climate change 14 7.86 2.11 90 7.67 2.28 Agricultural development 14 8.14 1.83 84 8.13 2.10 Natural resource management 13 7.00 2.38 84 6.90 2.59 149 World Bank Group Country Opinion Survey 2015: Nicaragua C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Nicaragua? (1-Not effective at all, 10-Very effective) Please identify the primary specialization of your work. Education specialists Other N Mean SD N Mean SD Anti corruption* 6 2.83 2.04 45 5.36 2.83 Information and communications technology 6 5.50 2.17 47 6.79 2.42 Transport 8 6.50 2.20 70 7.86 1.87 Crime and violence 6 5.17 1.17 40 6.13 2.66 Law and justice 7 4.86 2.61 43 6.02 2.61 Urban development 8 5.38 1.19 42 6.76 2.21 Environmental sustainability 9 5.56 1.81 59 6.75 2.57 Regulatory framework 8 6.13 2.17 51 6.73 2.28 Communicable/non-communicable diseases 8 5.63 1.85 48 6.52 2.43 Poverty reduction 10 6.30 2.31 71 7.27 2.38 Gender equity 10 6.20 2.25 55 6.49 2.57 Private sector development 10 7.20 1.40 55 7.00 1.85 Foreign direct investment 8 6.75 1.28 51 7.06 2.01 Water and sanitation 10 6.90 1.60 64 7.94 1.85 Trade and exports 7 6.57 .98 54 7.31 1.94 Economic growth 11 6.91 1.30 63 7.59 2.03 Energy 12 6.92 1.51 64 7.58 1.94 Disaster management 9 6.00 1.73 50 6.90 2.56 Public sector governance/ reform* 10 5.00 2.98 65 7.09 2.52 Job creation/employment 8 4.50 1.85 53 6.38 2.69 Financial markets 7 6.00 2.52 48 6.90 2.20 Equality of opportunity 11 5.27 2.53 59 6.71 2.48 Health* 9 5.44 1.94 68 7.41 2.37 Rural development 10 5.60 1.78 63 7.03 2.39 Global/regional integration 7 5.86 .69 42 6.93 2.43 Food security 9 6.56 1.33 62 6.77 2.38 Education 14 6.93 2.27 66 7.29 2.44 Social protection 10 6.60 2.72 52 6.62 2.55 Climate change 9 6.22 1.72 58 6.90 2.59 Agricultural development 8 6.00 .93 62 6.76 2.33 Natural resource management 8 6.50 1.77 50 6.58 2.57 *Significantly different between respondents who specialize in education and other sectoral areas 150 World Bank Group Country Opinion Survey 2015: Nicaragua Appendix H: Indicator Questions as a Function of Exposure to the World Bank Group Currently Previously Never No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean collaborating collaborated collaborated Overall, please rate your impression of the effectiveness 7.67 6.43 6.95 7.29 6.74 7.20 6.96 6.73 7.71 6.85 7.88 7.42 6.38 of the World Bank Group Overall the World Bank Group currently plays a relevant 7.84 6.41 7.14 7.37 6.87 7.25 7.13 6.76 8.03 7.07 7.58 7.42 6.76 role in development in Nicaragua The World Bank Group’s work is aligned with what I 7.61 6.16 6.63 7.24 6.34 6.94 6.89 6.54 7.64 6.65 7.83 7.17 6.43 consider the development priorities for Nicaragua Responsiveness 7.36 6.34 7.47 7.32 6.89 7.09 7.23 6.93 7.54 7.05 7.52 7.34 6.77 Flexibility (in terms of the institution’s products and 6.82 6.18 6.83 6.69 6.65 6.84 6.51 6.58 6.85 6.58 7.00 6.72 6.58 services) Flexibility (in terms of changing country circumstances) 7.11 6.55 6.40 7.00 6.26 6.82 6.67 6.44 7.25 6.59 7.27 6.87 6.50 Being inclusive 7.22 6.27 6.66 6.95 6.35 6.78 6.68 6.47 7.26 6.60 7.20 6.92 6.39 Openness 7.92 6.57 7.03 7.47 6.78 7.15 7.33 7.03 7.59 7.10 7.65 7.40 6.94 Staff accessibility 7.83 5.96 5.77 6.95 5.97 6.65 6.59 6.35 7.09 6.28 7.70 6.92 6.06 Straightforwardness and honesty 8.06 6.48 7.19 7.69 6.54 7.39 7.24 7.00 7.87 7.10 7.91 7.54 6.90 Ease of access to the people at the World Bank Group 7.72 5.78 5.68 6.69 5.87 6.69 6.15 6.09 6.94 6.04 7.65 6.69 5.83 who are making decisions important to my work Collaboration with civil society 6.27 5.72 5.79 5.87 6.00 6.05 5.80 5.63 6.45 5.79 6.47 6.23 5.39 Collaboration with the Government 8.54 8.48 8.31 8.65 8.00 8.27 8.56 8.24 8.74 8.35 8.64 8.52 8.23 Collaboration with other donors and development 7.63 7.59 7.17 7.74 6.87 7.27 7.54 7.23 7.85 7.32 7.78 7.77 6.84 partners Collaboration with the private sector 7.00 8.04 7.93 7.61 7.63 7.20 8.02 7.54 7.76 7.67 7.31 7.87 7.19 The speed in which it gets things accomplished on the 7.15 6.15 6.59 6.96 6.11 6.73 6.65 6.15 7.58 6.56 7.11 7.05 5.96 ground Being a long-term partner 8.19 7.21 7.66 7.87 7.41 7.76 7.64 7.23 8.56 7.59 8.04 8.10 6.94 To what extent does the World Bank Group’s work help to 7.42 6.41 7.25 7.28 6.74 7.04 7.13 6.80 7.64 6.87 7.83 7.40 6.49 achieve development results in Nicaragua? The World Bank Group's financial instruments meet the 7.45 6.31 6.94 7.08 6.62 6.96 6.86 6.61 7.47 6.65 7.79 7.37 6.03 needs of Nicaragua The World Bank Group meets Nicaragua’s needs for 7.31 6.21 7.00 6.95 6.46 6.65 6.92 6.48 7.31 6.66 7.17 7.14 6.11 knowledge services The World Bank Group's knowledgw work and activities are adaptable to Nicaragua’s specific development 7.00 6.17 7.13 6.92 6.37 6.67 6.80 6.37 7.40 6.70 6.83 6.90 6.43 challenges and country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make 7.92 6.97 7.61 7.55 7.40 7.70 7.28 7.22 8.06 7.33 8.08 7.76 7.00 to development results in your country? Overall, how would you rate the technical quality of the 7.95 7.36 7.69 7.74 7.33 7.48 7.69 7.40 7.97 7.47 8.00 7.72 7.34 World Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in 7.56 6.07 6.18 6.69 6.63 7.17 6.17 6.49 6.94 6.32 7.79 6.84 6.31 Nicaragua Where country systems are adequate, the World Bank 7.87 6.56 7.07 7.29 6.92 7.32 7.00 6.93 7.52 7.00 7.71 7.48 6.63 Group makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 151 World Bank Group Country Opinion Survey 2015: Nicaragua Appendix I: Indicator Questions by Stakeholder Groups Which of the following best describes your current position? Employee of a Private Sector/ Academia/ Ministry/ PMU/ Bilateral/ Multilateral Financial Sector/ Research Institute/ Consultant Local Government Agency Private Bank CSO Media Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the effectiveness 16 7.81 2.14 5 9.00 1.41 10 7.20 2.20 13 6.85 1.63 24 5.92 2.04 14 8.07 1.44 14 7.00 2.04 11 6.73 2.05 of the World Bank Group* Overall the World Bank Group currently plays a relevant 16 8.31 1.82 4 9.00 2.00 10 7.50 2.59 11 7.27 1.79 25 6.12 2.30 15 7.80 2.08 14 6.64 2.44 14 6.50 2.50 role in development in Nicaragua* The World Bank Group’s work is aligned with what I 15 8.07 1.87 4 8.25 1.71 10 7.50 2.01 12 7.08 1.56 25 5.72 1.99 16 7.25 2.02 14 6.93 2.09 13 6.08 2.33 consider the development priorities for Nicaragua* Responsiveness* 16 8.00 1.71 3 8.67 1.15 9 7.33 1.87 11 7.00 1.18 23 6.35 2.21 13 8.00 1.47 12 6.67 1.78 11 6.45 2.34 Flexibility (in terms of the institution’s products and 14 7.64 1.65 4 9.25 .96 8 6.88 1.81 10 6.30 1.57 22 5.95 2.52 11 7.00 1.26 13 6.23 1.96 11 6.36 2.42 services) Flexibility (in terms of changing country circumstances) 15 7.67 1.63 3 9.00 1.00 9 6.78 1.99 11 6.45 1.63 22 6.23 2.05 12 7.25 1.66 14 5.93 1.64 12 6.67 2.64 Being inclusive 13 7.92 1.93 4 8.75 .96 8 7.13 1.81 11 6.73 1.85 23 5.91 2.43 9 7.11 2.42 14 6.07 1.94 12 6.67 2.35 Openness 15 8.07 1.98 3 8.33 .58 10 8.20 1.75 10 6.80 1.40 23 6.74 2.34 10 7.20 2.35 13 6.31 2.63 12 7.42 1.62 Staff accessibility* 15 8.20 1.74 3 8.33 1.53 10 7.50 2.07 10 6.30 1.70 22 6.41 2.36 11 5.09 2.88 14 5.71 2.27 12 6.42 2.47 Straightforwardness and honesty 15 8.33 1.80 4 9.50 1.00 8 7.38 1.41 8 7.75 1.16 22 6.73 2.91 8 7.50 2.07 13 6.08 2.29 10 7.30 2.36 Ease of access to the people at the World Bank Group 14 7.71 2.33 3 8.67 .58 8 7.75 2.19 10 6.20 2.35 20 5.45 2.70 12 5.50 2.68 11 5.45 2.21 12 6.92 2.61 who are making decisions important to my work* Collaboration with civil society* 10 7.60 2.22 3 9.00 1.00 5 6.20 2.49 8 6.25 2.38 25 5.20 2.77 11 6.27 2.15 13 5.31 2.29 11 4.82 2.48 Collaboration with the Government 15 8.40 1.80 4 9.50 1.00 8 8.13 1.73 10 8.50 1.08 23 8.61 1.03 13 8.54 .78 13 8.62 1.12 12 7.58 2.19 Collaboration with other donors and development 10 7.80 2.04 3 9.00 1.00 10 7.40 2.46 8 7.75 1.04 21 7.00 2.53 10 8.10 .88 12 7.50 1.78 11 6.45 2.81 partners Collaboration with the private sector 9 8.22 2.33 3 9.33 1.15 6 7.00 1.67 11 6.82 1.99 22 8.00 1.31 12 8.08 1.51 10 7.40 1.84 12 6.67 2.93 The speed in which it gets things accomplished on the 14 7.79 1.81 3 9.00 1.00 7 7.00 2.16 10 6.60 1.07 20 6.05 1.82 9 6.89 2.57 11 5.55 1.57 11 6.36 2.11 ground* Being a long-term partner 15 8.40 1.99 5 9.40 .89 10 7.50 2.17 11 7.27 2.49 20 7.50 2.09 11 8.09 2.21 11 7.36 2.58 13 7.08 2.36 To what extent does the World Bank Group’s work help to 16 8.06 1.95 5 9.80 .45 10 7.40 2.46 12 7.33 1.87 25 6.12 2.19 15 7.20 2.21 14 6.64 2.02 13 6.08 2.10 achieve development results in Nicaragua?* The World Bank Group's financial instruments meet the 15 7.93 1.58 5 10.00 0.00 10 7.20 1.62 12 7.00 1.41 23 5.87 2.01 13 6.77 2.35 14 6.93 1.86 13 6.00 2.27 needs of Nicaragua* The World Bank Group meets Nicaragua’s needs for 15 7.73 1.39 4 7.75 4.50 9 7.44 1.51 13 6.77 1.96 23 6.26 1.89 12 6.42 2.68 14 6.50 2.38 12 6.58 2.43 knowledge services The World Bank Group's knowledge work and activities are adaptable to Nicaragua’s specific development 15 7.60 1.76 5 7.60 3.78 9 7.22 1.48 11 7.45 1.21 26 5.69 2.15 11 7.18 1.66 13 6.69 2.32 12 6.50 1.93 challenges and country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make 16 8.31 1.66 5 9.40 1.34 10 7.70 1.64 12 8.08 1.38 28 6.57 2.15 14 8.00 1.30 13 6.77 2.55 12 7.00 2.41 to development results in your country?* Overall, how would you rate the technical quality of the 16 7.75 2.11 5 9.60 .89 10 7.90 1.60 12 7.83 .94 27 7.15 1.79 14 8.14 1.70 14 7.14 2.32 12 7.08 2.39 World Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in 15 8.07 1.53 4 7.75 1.89 6 7.17 1.94 13 6.31 1.84 19 5.74 2.23 8 7.13 1.81 9 6.44 1.94 9 5.89 1.90 Nicaragua* Where country systems are adequate, the World Bank 15 7.73 2.22 3 8.33 2.08 7 7.86 2.27 12 7.00 1.41 17 6.24 2.33 6 8.50 1.05 6 6.83 1.72 8 6.75 2.12 Group makes appropriate use of them *Significantly different between stakeholder groups 152 World Bank Group Country Opinion Survey 2015: Nicaragua Appendix J: Nicaragua FY 2015 Questionnaire World Bank Group Country Survey FY15 – Nicaragua The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Nicaragua or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Nicaragua, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Nicaragua. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know�. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING NICARAGUA A1. In general would you say that Nicaragua is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure 153 World Bank Group Country Opinion Survey 2015: Nicaragua SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Nicaragua. Please identify which of the following you consider the most important development priorities in Nicaragua? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 17 Global/regional integration assistance, child labor prevention) 2 Food security 18 Poverty reduction Public sector governance/ reform (i.e., government 3 effectiveness, public financial management, public 19 Energy expenditure, fiscal system reform) 4 Education 20 Transport (e.g., roads, bridges, transportation) 5 Gender equity 21 Climate change (e.g., mitigation, adaptation) 6 Private sector development 22 Agricultural development 7 Foreign direct investment 23 Trade and exports 8 Water and sanitation 24 Crime and violence 9 Anti-corruption 25 Economic growth 10 Job creation/employment 26 Law and justice (e.g., judicial system) 11 Rural development 27 Regulatory framework 12 Financial markets 28 Communicable/non-communicable diseases 13 Urban development 29 Natural resource management (e.g., oil, gas, mining) 14 Environmental sustainability 30 Disaster management 15 Equality of opportunity (i.e., equity) 31 Information and communications technology 16 Health A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Nicaragua? (Choose no more than THREE) 1 Water and sanitation 16 Anti corruption 2 Equality of opportunity (i.e., equity) 17 Private sector development 3 Economic growth 18 Foreign direct investment 4 Climate change (e.g., mitigation, adaptation) 19 Education 5 Global/regional integration 20 Energy Public sector governance/ reform (i.e., government 6 Gender equity 21 effectiveness, public financial management, public expenditure, fiscal system reform) 7 Health 22 Natural resource management (e.g., oil, gas, mining) 8 Urban development 23 Environmental sustainability 9 Regulatory framework 24 Disaster management Social protection (e.g., pensions, targeted social 10 25 Rural development assistance, child labor prevention) 11 Law and justice (e.g., judicial system) 26 Agricultural development 12 Transport (e.g., roads, bridges, transportation) 27 Job creation/employment 13 Crime and violence 28 Financial markets 14 Communicable/non-communicable diseases 29 Trade and exports 15 Information and communications technology 30 Food security 154 World Bank Group Country Opinion Survey 2015: Nicaragua SECTION A: GENERAL ISSUES A4. The World Bank Group’s “Shared Prosperity� goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity� in your country, which of the following TWO best illustrate how this would be achieved in Nicaragua? (Choose no more than TWO) 1 Better employment opportunities for young people 2 Better employment opportunities for women 3 Greater access to micro-finance for the poor 4 Greater voice and participation for citizens to help ensure greater accountability 5 Greater access to health and nutrition for citizens 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 A growing middle class 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Consistent economic growth 11 More reliable social safety net 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Better agricultural programs 16 Other (please specify):_____________________________________ 155 World Bank Group Country Opinion Survey 2015: Nicaragua SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP How familiar are you with the work of these organizations in Nicaragua? Not familiar Extremely familiar at all B1 World Bank Group (WBG) 1 2 3 4 5 6 7 8 9 10 B2 Inter-American Development Bank (IDB/BID) 1 2 3 4 5 6 7 8 9 10 B3 Latin American Development Bank (CAF) 1 2 3 4 5 6 7 8 9 10 Central American Bank for Economic B4 1 2 3 4 5 6 7 8 9 10 Integration (CABEI/BCiE) Overall, please rate your impression of the effectiveness of these organizations in Nicaragua. Not effective Extremely Don't at all effective know B5 World Bank Group (WBG) 1 2 3 4 5 6 7 8 9 10 B6 Inter-American Development Bank (IDB/BID) 1 2 3 4 5 6 7 8 9 10 B7 Latin American Development Bank (CAF) 1 2 3 4 5 6 7 8 9 10 Central American Bank for Economic B8 1 2 3 4 5 6 7 8 9 10 Integration (CABEI/BCiE) B9. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Nicaragua solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree B10. When thinking about how the World Bank Group can have the most impact on development results in Nicaragua, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Nicaragua? (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 17 Equality of opportunity (i.e., equity) assistance, child labor prevention) 2 Crime and violence 18 Private sector development 3 Transport (e.g., roads, bridges, transportation) 19 Water and sanitation 4 Agricultural development 20 Food security 5 Global/regional integration 21 Climate change (e.g., mitigation, adaptation) 6 Anti corruption 22 Poverty reduction Public sector governance/ reform (i.e., government 7 effectiveness, public financial management, public 23 Trade and exports expenditure, fiscal system reform) 8 Health 24 Economic growth 9 Rural development 25 Law and justice (e.g., judicial system) 10 Foreign direct investment 26 Regulatory framework 11 Education 27 Communicable/non-communicable diseases Natural resource management (e.g., oil, gas, 12 Energy 28 mining) 13 Job creation/employment 29 Gender equity 14 Financial markets 30 Information and communications technology 15 Urban development 31 Disaster management 16 Environmental sustainability 156 World Bank Group Country Opinion Survey 2015: Nicaragua SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B11. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Nicaragua? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Convening/Facilitating 2 Data 3 Policy advice, studies, analyses 4 Financial resources 5 Capacity development 6 Technical assistance 7 Mobilizing third party financial resources 8 Donor coordination Linkage to non-Bank expertise (i.e., South-South 9 knowledge sharing) 10 Other (please specify): ________________________ How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Nicaragua? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not effective Very Don't at all effective know Project implementation (or other organizational B12 1 2 3 4 5 6 7 8 9 10 strengthening) Citizen engagement (incorporating citizens' voices B13 1 2 3 4 5 6 7 8 9 10 into development) Policy design (for clarity and better incentives to B14 1 2 3 4 5 6 7 8 9 10 achieve development goals) When thinking about how to improve capacity building in Nicaragua to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know�) Not important Very Don't at all important know Project implementation (or other organizational B15 1 2 3 4 5 6 7 8 9 10 strengthening) Citizen engagement (incorporating citizens' voices B16 1 2 3 4 5 6 7 8 9 10 into development) Policy design (for clarity and better incentives to B17 1 2 3 4 5 6 7 8 9 10 achieve development goals) 157 World Bank Group Country Opinion Survey 2015: Nicaragua SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B18. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Nicaragua? (Choose no more than TWO) 1 Staff too inaccessible 2 Not exploring alternative policy options 3 Not collaborating enough with stakeholders outside the Government 4 Its advice and strategies do not lend themselves to practical problem solving 5 Not enough public disclosure of its work 6 Arrogant in its approach 7 Not client focused 8 The credibility of its knowledge/data 9 World Bank Group’s processes too complex 10 Not willing to honestly criticize policies and reform efforts in the country 11 Too influenced by developed countries 12 Imposing technocratic solutions without regard to political realities 13 World Bank Group’s processes too slow (e.g., too bureaucratic in its operational policies and procedures) 14 Not aligned with other donors’ work 15 Not aligned with country priorities 16 Not adequately sensitive to political/social realities in Nicaragua 17 Other (please specify): __________________________________________________ 18 Don’t know B19. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Nicaragua? (Choose no more than TWO) 1 Trust Fund management 2 Knowledge products/services (analytical work, studies, surveys, etc.) 3 Investment lending (financing specific projects) 4 Technical assistance (advice, best practice, international experience, etc.) 5 Capacity development 6 Policy based lending / budget support to the Government 7 Multi-sectoral approaches 8 Other (please specify): __________________________________________________ 9 Don’t know B20. To what extent do you believe that the World Bank Group’s work and support help the poorest in Nicaragua? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know 158 World Bank Group Country Opinion Survey 2015: Nicaragua SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent do you agree with the following statements about the World Bank Group’s work in Nicaragua? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B21 1 2 3 4 5 6 7 8 9 10 relevant role in development in Nicaragua The World Bank Group’s work is aligned with what I B22 1 2 3 4 5 6 7 8 9 10 consider the development priorities for Nicaragua The World Bank Group supports Nicaragua’s efforts B23 1 2 3 4 5 6 7 8 9 10 to reduce social exclusion The World Bank Group supports programs and B24 1 2 3 4 5 6 7 8 9 10 strategies that are realistic for Nicaragua The World Bank Group treats clients and B25 1 2 3 4 5 6 7 8 9 10 stakeholders in Nicaragua with respect The World Bank Group is an organization that does B26 not represent a particular ideological perspective in 1 2 3 4 5 6 7 8 9 10 Nicaragua The World Bank Group is an organization that is not B27 1 2 3 4 5 6 7 8 9 10 overly influenced by any particular country The World Bank Group respects the positions, views B28 1 2 3 4 5 6 7 8 9 10 and demands of the government of Nicaragua The World Bank Group listens and takes into B29 1 2 3 4 5 6 7 8 9 10 account your views B30. When considering the national development needs in Nicaragua, to what extent does the combination of financial, knowledge and convening services that the World Bank Group currently provides in Nicaragua meet the national development needs of Nicaragua? 1 2 3 4 5 6 7 8 9 10 To no degree at all To a very significant degree Don't know 159 World Bank Group Country Opinion Survey 2015: Nicaragua SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Nicaragua, in terms of each of the following? To no To a very significant Don't degree at all degree know B31 Responsiveness 1 2 3 4 5 6 7 8 9 10 Flexibility (in terms of the institution’s products and B32 1 2 3 4 5 6 7 8 9 10 services) Flexibility (in terms of changing country B33 1 2 3 4 5 6 7 8 9 10 circumstances) B34 Being inclusive 1 2 3 4 5 6 7 8 9 10 B35 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10 B36 Staff accessibility 1 2 3 4 5 6 7 8 9 10 B37 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10 Ease of access to the people at the World Bank B38 Group who are making decisions important to my 1 2 3 4 5 6 7 8 9 10 work B39 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10 B40 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10 Collaboration with other donors and development B41 1 2 3 4 5 6 7 8 9 10 partners B42 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10 The speed in which it gets things accomplished on B43 1 2 3 4 5 6 7 8 9 10 the ground B44 Being a long-term partner 1 2 3 4 5 6 7 8 9 10 B45. To be a more effective development partner in Nicaragua, do you believe that the World Bank Group should have… ? (Select only ONE response) The current level of local presence More local presence Less local presence Don't know is adequate B46. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank Group does not do adequate follow through/follow-up 2 Poor donor coordination 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Lack of/inadequate levels of capacity in Government 5 There is not an adequate level of citizen/civil society participation 6 The World Bank Group works too slowly 7 The Government works inefficiently 8 Political pressures and obstacles 9 Reforms are not well thought out in light of country challenges 10 Other (please specify): ________________________________________ 160 World Bank Group Country Opinion Survey 2015: Nicaragua SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Nicaragua? Not important Very Don't at all important know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10 2 Information and communications technology 1 2 3 4 5 6 7 8 9 10 3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10 4 Crime and violence 1 2 3 4 5 6 7 8 9 10 5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10 6 Urban development 1 2 3 4 5 6 7 8 9 10 7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10 8 Regulatory framework 1 2 3 4 5 6 7 8 9 10 9 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10 10 Poverty reduction 1 2 3 4 5 6 7 8 9 10 11 Gender equity 1 2 3 4 5 6 7 8 9 10 12 Private sector development 1 2 3 4 5 6 7 8 9 10 13 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 14 Water and sanitation 1 2 3 4 5 6 7 8 9 10 15 Trade and exports 1 2 3 4 5 6 7 8 9 10 16 Economic growth 1 2 3 4 5 6 7 8 9 10 17 Energy 1 2 3 4 5 6 7 8 9 10 18 Disaster management 1 2 3 4 5 6 7 8 9 10 Public sector governance/ reform (i.e., government 19 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) 20 Job creation/employment 1 2 3 4 5 6 7 8 9 10 21 Financial markets 1 2 3 4 5 6 7 8 9 10 22 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10 23 Health 1 2 3 4 5 6 7 8 9 10 24 Rural development 1 2 3 4 5 6 7 8 9 10 25 Global/regional integration 1 2 3 4 5 6 7 8 9 10 26 Food security 1 2 3 4 5 6 7 8 9 10 27 Education 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social 28 1 2 3 4 5 6 7 8 9 10 assistance, child labor prevention) 29 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10 30 Agricultural development 1 2 3 4 5 6 7 8 9 10 31 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10 161 World Bank Group Country Opinion Survey 2015: Nicaragua SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Nicaragua? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know�) Not effective Very Don't at all effective know 1 Anti corruption 1 2 3 4 5 6 7 8 9 10 2 Information and communications technology 1 2 3 4 5 6 7 8 9 10 3 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10 4 Crime and violence 1 2 3 4 5 6 7 8 9 10 5 Law and justice (e.g., judicial system) 1 2 3 4 5 6 7 8 9 10 6 Urban development 1 2 3 4 5 6 7 8 9 10 7 Environmental sustainability 1 2 3 4 5 6 7 8 9 10 8 Regulatory framework 1 2 3 4 5 6 7 8 9 10 9 Communicable/non-communicable diseases 1 2 3 4 5 6 7 8 9 10 10 Poverty reduction 1 2 3 4 5 6 7 8 9 10 11 Gender equity 1 2 3 4 5 6 7 8 9 10 12 Private sector development 1 2 3 4 5 6 7 8 9 10 13 Foreign direct investment 1 2 3 4 5 6 7 8 9 10 14 Water and sanitation 1 2 3 4 5 6 7 8 9 10 15 Trade and exports 1 2 3 4 5 6 7 8 9 10 16 Economic growth 1 2 3 4 5 6 7 8 9 10 17 Energy 1 2 3 4 5 6 7 8 9 10 18 Disaster management 1 2 3 4 5 6 7 8 9 10 Public sector governance/ reform (i.e., government 19 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10 expenditure, fiscal system reform) 20 Job creation/employment 1 2 3 4 5 6 7 8 9 10 21 Financial markets 1 2 3 4 5 6 7 8 9 10 22 Equality of opportunity (i.e., equity) 1 2 3 4 5 6 7 8 9 10 23 Health 1 2 3 4 5 6 7 8 9 10 24 Rural development 1 2 3 4 5 6 7 8 9 10 25 Global/regional integration 1 2 3 4 5 6 7 8 9 10 26 Food security 1 2 3 4 5 6 7 8 9 10 27 Education 1 2 3 4 5 6 7 8 9 10 Social protection (e.g., pensions, targeted social 28 1 2 3 4 5 6 7 8 9 10 assistance, child labor prevention) 29 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10 30 Agricultural development 1 2 3 4 5 6 7 8 9 10 31 Natural resource management (e.g., oil, gas, mining) 1 2 3 4 5 6 7 8 9 10 162 World Bank Group Country Opinion Survey 2015: Nicaragua SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. Where are the World Bank Group’s decisions made primarily that support the program in Nicaragua? (Select only ONE response) 1 At the Headquarters (in Washington D.C.) 2 In the country 3 Don’t know C4. To what extent does the World Bank Group’s work help to achieve development results in Nicaragua? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very significant Don't know all degree To what extent do you agree with the following statements about the World Bank Group in Nicaragua? Strongly Strongly Don't disagree agree know The World Bank Group's financial instruments (i.e., investment lending, C5 Development Policy Loan, Trust Funds, 1 2 3 4 5 6 7 8 9 10 Program 4 Result, etc.) meet the needs of Nicaragua The World Bank Group meets Nicaragua’s C6 needs for knowledge services (e.g., research, 1 2 3 4 5 6 7 8 9 10 analysis, data, technical assistance) C7. To what extent do you believe the World Bank Group measures and corrects its work in real time in Nicaragua? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very significant Don't know all degree PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 163 World Bank Group Country Opinion Survey 2015: Nicaragua SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Nicaragua, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree at To a very Don't all significant degree know D2 Are timely 1 2 3 4 5 6 7 8 9 10 D3 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10 Are accessible (well written and easy to D4 1 2 3 4 5 6 7 8 9 10 understand) D5 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10 Are adaptable to Nicaragua’s specific D6 development challenges and country 1 2 3 4 5 6 7 8 9 10 circumstances D7.Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10 Not significant at Very significant Don't know all D8.Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10 Very low Very high technical Don't know technical quality quality D9. Have you read/consulted the most recent LAC Flagship Report: [Inequality of a Lower Growth Latin America]? (LAC Flagship Reports are annual reports prepared by the LAC Chief Economist Office.) 1 Yes 2 No D10. To what extent do you believe this Flagship Report raised substantive new information and insight that you were not aware of prior to reading? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very significant Don't know all degree D11. To what extent do you believe this Flagship Report provided you with useful information in terms of the work you do? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very significant Don't know all degree 164 World Bank Group Country Opinion Survey 2015: Nicaragua SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10 promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10 supports The World Bank Group’s approvals and E3 1 2 3 4 5 6 7 8 9 10 reviews are done in a timely fashion The World Bank Group’s “Safeguard Policy� E4 1 2 3 4 5 6 7 8 9 10 requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10 lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10 in Nicaragua Working with the World Bank Group E7 1 2 3 4 5 6 7 8 9 10 increases Nicaragua's institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, E8 1 2 3 4 5 6 7 8 9 10 the World Bank Group makes appropriate use of them The World Bank Group provides effective E9 implementation support (i.e., supervision of 1 2 3 4 5 6 7 8 9 10 projects) E10. To what extent do you believe that the World Bank Group’s work helps to find solutions that promote private public partnerships in Nicaragua? 1 2 3 4 5 6 7 8 9 10 To a very significant To no degree at all Don't know degree E11. Which of the following best describes the way the World Bank Group operates in Nicaragua? (Select only one response) 1 The World Bank Group takes too much risk in Nicaragua 2 The World Bank Group does not take enough risk in Nicaragua 3 The World Bank Group’s approach to risk is appropriate 4 Don’t know E12. Which of the following best describes the WBG’s support in Nicaragua? (Select only one response) The World Bank Group is sufficiently selective and focuses on the most important development challenges in 1 Nicaragua The World Bank Group is not sufficiently selective in Nicaragua, and it is involved in too many areas of 2 development. 3 Don’t know 165 World Bank Group Country Opinion Survey 2015: Nicaragua SECTION F: RECENT TRENDS AND THE FUTURE ROLE OF THE WORLD BANK GROUP IN Nicaragua F1. In the last three years, to what extent do you believe that the World Bank Group has moved in the right direction in terms of the focus of its work in Nicaragua? 1 2 3 4 5 6 7 8 9 10 To no degree at To a very significant Don't know all degree F2. How significant a role do you believe that international development cooperation (e.g., range of donors and partners) SHOULD play in Nicaragua’s development in the near future? 1 2 3 4 5 6 7 8 9 10 Not a significant Very significant role Don't know role at all F3. Which of the following SHOULD the World Bank Group do to make itself of greater value in Nicaragua? (Choose no more than TWO) 1 Provide more adequate data/knowledge/statistics/figures on Nicaragua’s economy 2 Ensure greater selectivity in its work 3 Offer more innovative financial products 4 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 5 Reach out more to groups outside of Government 6 Work faster 7 Improve the quality of its experts as related to Nicaragua’s specific challenges 8 Offer more innovative knowledge services 9 Collaborate more effectively with Government clients (e.g., national, state, local) 10 Increase the level of capacity development in the country 11 Reduce the complexity of obtaining World Bank Group financing 12 Increase availability of Fee-Based services 13 Other (please specify): ______________________________________________ F4. When considering the combination of services that the World Bank Group offers in Nicaragua, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Nicaragua? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Nicaragua 6 Don’t know 166 World Bank Group Country Opinion Survey 2015: Nicaragua SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Nicaragua? (Choose no more than TWO) 1 Periodicals 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Local newspapers 8 Internet 9 Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 10 Other (please specify): ______________________________________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) 1 Direct contact with World Bank Group (i.e., face to face meetings/discussions) 2 e-Newsletters 3 World Bank Group’s seminars/workshops/conferences 4 World Bank Group’s publications and other written materials 5 World Bank Group’s website 6 Social media (e.g., Facebook, blogs, Twitter, YouTube, Flickr) 7 Mobile phones 8 Other (please specify): ______________________________________________ Are you aware of the World Bank Group’s Access to Information Policy under which the G3 Yes No Bank will now disclose any information in its possession that is not on a list of exceptions? G4 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., facebook, blogs, G5 Yes No Twitter, YouTube, Flickr)? Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know When I need information from the World Bank Group I G6 know how to find it (e.g., whom to call, where to reach 1 2 3 4 5 6 7 8 9 10 them, etc.) The World Bank Group’s social media channels (e.g., G7 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10 sources of information about the institution The World Bank Group is responsive to my information G8 1 2 3 4 5 6 7 8 9 10 requests and inquiries PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 167 World Bank Group Country Opinion Survey 2015: Nicaragua SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., 3 Office of Parliamentarian 13 Regulatory Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial Department 4 14 Trade Union or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate Change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Which one of the following best describes your level of interaction with the World Bank Group (IBRD/IDA, IFC, or MIGA) in your country? (Select only ONE response) 1 I currently collaborate with the World Bank Group 2 I have previously collaborated with the World Bank Group 3 Both of the above (I currently collaborate and previously have collaborated with the World Bank Group) 4 I have never collaborated with the World Bank Group 168 World Bank Group Country Opinion Survey 2015: Nicaragua SECTION H: BACKGROUND INFORMATION H4. Which of the following agencies of the World Bank Group do you primarily engage with in Nicaragua? (Select only ONE response) 1 The World Bank (IDA) 2 The International Finance Corporation (IFC) 3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in Nicaragua? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Nicaragua? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. Which best represents your geographic location? 1 Managua 2 Pacific 3 Central 4 Atlantic Thank you for completing the survey! 169