World Bank Group Country Opinion Survey 2018: Indonesia FY 2018 Indonesia Country Opinion Survey Report THE WORLD BANK GROUP Public Opinion Research Group 1 August 2018 World Bank Group Country Opinion Survey 2018: Indonesia Acknowledgements The Indonesia Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG), led by Sharon Felzer (Senior Communications Officer, Head of PORG). Svetlana Markova, Jessica Cameron, Antonina Redko, and Calita Woods oversaw design, reporting, and analysis. Dania Mendoza, Noreen Wambui, and Irina Popova provided data support. PORG acknowledges the significant contribution from the Indonesia country team and the independent fielding agency PT.Nusaresearch. In particular, PORG is grateful for the support from Lestari Boediono Qureshi (Senior Communications Officer) and Nugroho Nurdikiawan Sunjoyo (Communications Officer) who coordinated the survey related activities from Jakarta, Indonesia. 1 World Bank Group Country Opinion Survey 2018: Indonesia Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................4 IV. General Issues Facing Indonesia ..................................................8 V. Overall Attitudes toward the World Bank Group .......................12 VI. Sectoral Effectiveness................................................................18 VII. How the World Bank Group Operates .......................................22 VIII. World Bank Group’s Knowledge and Instruments .....................28 IX. The Future Role of the World Bank Group in Indonesia ............32 X. Communication and Outreach ..................................................38 XI. Appendices ................................................................................43 INDONESIA 2 World Bank Group Country Opinion Survey 2018: Indonesia I. Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Indonesia perceive the WBG. The survey explored: ▪ General Issues Facing Indonesia ▪ Overall Attitudes toward the World Bank Group ▪ World Bank Group’s Effectiveness and Results ▪ The World Bank Group’s Knowledge Work and Activities ▪ Working with the World Bank Group ▪ The Future Role of the World Bank Group in Indonesia ▪ Communication and Information Sharing ▪ Background Information II. Methodology From April to June 2018, 472 stakeholders of the WBG in Indonesia were invited to provide their opinions on the WBG’s work in the country by participating in a Country Opinion Survey. Participants were drawn from the Office of the President, Prime Minister; office of a Minister; office of a Parliamentarian; ministries/ministerial departments/implementation agencies; Project Management Units (PMUs) overseeing implementation of WBG projects; consultants/ contractors working on WBG-supported projects/programs; local governments; bilateral and multilateral agencies; private sector organizations; private foundations; the financial sector/ private banks; NGOs and community-based organizations; the media; independent government institutions; trade unions; faith-based groups; youth groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 103 stakeholders participated in the survey (22% response rate). Respondents received the questionnaires via courier, completed the questionnaires with a representative from the local fielding agency, or received the questionnaires via the online survey platform Qualtrics. Every country that engages in the Country Opinion Survey (COS) must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. The results in this year’s Country Survey were compared to those in the Country Survey conducted in FY’15 (response rate was 29%, N=316). Data were weighted to reach the same stakeholder composition in both years, which allows for year comparisons. Stakeholder groups which were not present in both fiscal years were not included in the comparison. Respondents who belonged to the “other” stakeholder category were not included either. As a result, mean ratings, percentages of respondents, and the total number of respondents in both years are slightly different from those of the original data reported in the FY’15 COS report and the non- weighted data presented in appendices A, B, C, D and F. For the weighted stakeholder breakdown and year comparison results, please refer to Appendix E (page 89). 3 World Bank Group Country Opinion Survey 2018: Indonesia III. Demographics of the Sample Current Position ▪ For further analyses, employees of ministries/ministerial departments/implementation agencies, respondents from PMUs, and consultants working on WBG projects were combined; respondents from the financial sector/private banks were combined with those from private sector organizations; respondents from NGOs/community-based organizations and private foundations were combined in the “CSO” category; and the small number of respondents from the office of a minister, local government, bilateral/multilateral agencies, and media were included in the “Other” category. There were no respondents from the Office of the President/Prime Minister, the office of a parliamentarian, independent government institutions, trade unions, faith-based groups, youth groups, and judiciary branch. 4 World Bank Group Country Opinion Survey 2018: Indonesia III. Demographics of the Sample (continued) Area of Primary Specialization 5 World Bank Group Country Opinion Survey 2018: Indonesia III. Demographics of the Sample (continued) Geographic Locations ▪ For further analyses, the small number of respondents from Java, Sumatera, Bali, Kalimantan, Sulawesi, and Indonesia Timur were combined in the “Other” category. Geographic location comparisons can be found in Appendix C (page 81). Exposure to Agencies within the World Bank Group 6 World Bank Group Country Opinion Survey 2018: Indonesia III. Demographics of the Sample (continued) Familiarity with the World Bank Group ▪ Year comparison: Respondents in this year’s Country Survey had significantly higher levels of familiarity with the WBG than respondents in the FY’15 Country Survey (weighted mean in FY’18 = 7.2; weighted mean in FY’15 = 6.7)1. ▪ Respondents’ levels of familiarity with the WBG were significantly, strongly correlated with their ratings of the WBG’s overall effectiveness in Indonesia, and significantly, moderately correlated with their ratings of the extent to which the WBG plays a relevant role in development in Indonesia, and the extent to which the WBG contributes to the country’s development results. 1 Please refer to Appendix E (page 89) for more details on weighting. The means in the chart were calculated based on un-weighted data. 7 World Bank Group Country Opinion Survey 2018: Indonesia IV. General Issues Facing Indonesia Headed in the Right Direction2 2 Percentages presented in the chart were calculated based on weighted data. 8 World Bank Group Country Opinion Survey 2018: Indonesia IV. General Issues Facing Indonesia (continued) Development Priority ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the most important development priorities in Indonesia were “public sector governance/ reform” (44%), “education” (30%), “transport and logistics” (29%), and “anti- corruption” (27%). ▪ Specialization: Respondents who identified their primary specialization of work as “finance and markets” (24% of the sample) were more likely to indicate that “economic growth” was the most important development priority in Indonesia, compared to the rest of respondents in other areas of work (finance & markets specialists=40%; others=22%). * When more than 10% of the sample are respondents from a particular sector (see the full list of specialized areas in question H2 in Appendix G), analyses are done to see these respondents’ views abou t the development priorities in a country. 9 World Bank Group Country Opinion Survey 2018: Indonesia IV. General Issues Facing Indonesia (continued) What Would Contribute Most to Reducing Poverty ▪ Year comparison: In the previous FY’15 Country Survey, respondents indicated that the greatest contributors to poverty reduction in Indonesia were “education” (39%), “rural development” (33%), and “job creation/employment” (30%). 10 World Bank Group Country Opinion Survey 2018: Indonesia IV. General Issues Facing Indonesia (continued) Factors Contributing to “Shared Prosperity” ▪ Year comparison: In the previous FY’15 Country Survey, respondents indicated that shared prosperity in Indonesia can be best achieved through “education and training that better ensure job opportunity” (29%) and “greater access to micro-finance for the poor” (25%). 11 World Bank Group Country Opinion Survey 2018: Indonesia V. Overall Attitudes toward the World Bank Group Attributing Failed/Slow Reform Efforts ▪ Year comparison: Respondents in the previous FY’15 Country Survey most often attributed failed or slow WBG assisted reform efforts to that “the World Bank Group is not sensitive enough to political/social realities on the ground” (44%) and “political pressures and obstacles” (26%). 12 World Bank Group Country Opinion Survey 2018: Indonesia V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank Group’s Overall Effectiveness3 (Indicator Question) Achieving Development Results (Indicator Question) 3 Means presented in the charts on this page were calculated based on weighted data. 13 World Bank Group Country Opinion Survey 2018: Indonesia V. Overall Attitudes toward the World Bank Group (continued) WBG Staff Preparedness4 The World Bank and the IFC Working Together ▪ Only those stakeholders who responded “Yes” to the question “Do your projects involve both the World Bank and the IFC?” provided their views on the working relationship between the World Bank and the IFC. 4 Means presented in the chart were calculated based on weighted data. 14 World Bank Group Country Opinion Survey 2018: Indonesia V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups ▪ Collaboration: Respondents who collaborate with the WBG had significantly higher mean ratings for the aggregated responses to the twenty-six COS indicator questions (mean rating = 7.2) compared to respondents who do not collaborate with the WBG (mean rating = 6.4). Responses for individual indicator questions by exposure to the WBG can be found in Appendix F (page 95). 15 World Bank Group Country Opinion Survey 2018: Indonesia V. Overall Attitudes toward the World Bank Group (continued) Greatest Value ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the WBG’s greatest values to Indonesia were its “policy advice, studies, analyses” (48%) and “capacity development” (40%). 16 World Bank Group Country Opinion Survey 2018: Indonesia V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the WBG’s greatest weaknesses in its work in Indonesia were “not enough public disclosure of its work” (20%), “imposing technocratic solutions without regard to political realities” (19%), and “World Bank Group’s processes too slow” (19%). 17 World Bank Group Country Opinion Survey 2018: Indonesia VI. Sectoral Effectiveness Effectiveness of WBG’s Support in Sectoral Areas: Year Comparison5 5 Means presented in this chart were calculated based on weighted data. See Appendix E for details. 18 World Bank Group Country Opinion Survey 2018: Indonesia VI. Sectoral Effectiveness (continued) Effectiveness of WBG’s Support in Sectoral Areas: Collaboration6 6 Note in the Appendix on the sectoral effectiveness (Appendix A, page 53) that primarily informed stakeholders responded to this question. Respondents were given the option of “don’t know” if they did not have exposure to the WBG’s work in certain development areas. 19 World Bank Group Country Opinion Survey 2018: Indonesia VI. Sectoral Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Indonesia, bivariate correlational analyses were conducted using respondents’ ratings of the twenty-nine specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank Group’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the WBG’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the WBG’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results. ▪ Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the WBG’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s overall effectiveness in Indonesia. The areas determined to be key drivers from these analyses were: ➢ The WBG’s effectiveness at social protection; and ➢ The WBG’s effectiveness at economic growth. ▪ Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help achieve development results in Indonesia, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The area determined to be key driver from these analyses was: ➢ The WBG’s effectiveness at social protection; ➢ The WBG’s effectiveness at information and communications technology; and ➢ The WBG’s effectiveness at equality of opportunity. 20 World Bank Group Country Opinion Survey 2018: Indonesia VI. Sectoral Effectiveness (continued) WBG’s Impact on Gender and Climate Change Helping the Poorest 21 World Bank Group Country Opinion Survey 2018: Indonesia VII. How the World Bank Group Operates The World Bank Group’s Work in Indonesia: Year Comparison7 The World Bank Group’s Work in Indonesia: Collaboration 7 Means in the chart were calculated based on weighted data. 22 World Bank Group Country Opinion Survey 2018: Indonesia VII. How the World Bank Group Operates (continued) Overall Perceptions: Year Comparison8 8 Means in the chart were calculated based on weighted data. 23 World Bank Group Country Opinion Survey 2018: Indonesia VII. How the World Bank Group Operates (continued) Overall Perceptions: Collaboration 24 World Bank Group Country Opinion Survey 2018: Indonesia VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Year Comparison9 9 Means in the chart were calculated based on weighted data. 25 World Bank Group Country Opinion Survey 2018: Indonesia VII. How the World Bank Group Operates (continued) The WBG as an Effective Development Partner: Collaboration 26 World Bank Group Country Opinion Survey 2018: Indonesia VII. How the World Bank Group Operates (continued) Mobilizing Finance for Development from Private Sector Sources 27 World Bank Group Country Opinion Survey 2018: Indonesia VIII. World Bank Group’s Knowledge and Instruments Frequency of Consulting WBG Knowledge Work and Activities10 ▪ Stakeholder groups: This year, respondents from CSO and employees of ministries/ PMUs/consultants on WBG projects indicated more frequent usage of the WBG’s knowledge work and activities (“monthly”) compared to respondents from other stakeholder groups. 10 Percentages in the chart were calculated based on weighted data. 28 World Bank Group Country Opinion Survey 2018: Indonesia VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Indonesia’s Knowledge Needs11 (Indicator Question) Contribution of the WBG’s Knowledge Work and Activities (Indicator Question) Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) 11 Means in the charts on this page were calculated based on weighted data. 29 World Bank Group Country Opinion Survey 2018: Indonesia VIII. World Bank Group’s Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities12 12 Means in the chart were calculated based on weighted data. 30 World Bank Group Country Opinion Survey 2018: Indonesia VIII. World Bank Group’s Knowledge and Instruments (continued) Meeting Indonesia’s Needs for Financial Instruments13 (Indicator Question) Effectiveness of WBG’s Instruments 31 World Bank Group Country Opinion Survey 2018: Indonesia IX. The Future Role of the World Bank Group in Indonesia Making the World Bank Group of Greater Value ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the World Bank Group should “provide more adequate data/knowledge/statistics/figures on Indonesia’s economy” (33%) to make itself of greater value in Indonesia. 13 Means in the chart were calculated based on weighted data. 32 World Bank Group Country Opinion Survey 2018: Indonesia IX. The Future Role of the WBG in Indonesia (continued) The World Bank Group Should Collaborate More with … ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the World Bank Group should work more with “academia/think tanks/research institutes” (35%), “NGOs/Community Based Organizations” (34%), “beneficiaries” (31%), and “local government” (30%) to ensure better development results in Indonesia. 33 World Bank Group Country Opinion Survey 2018: Indonesia IX. The Future Role of the WBG in Indonesia (continued) Where the World Bank Group Should Focus its Resources ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that the WBG should focus most of its resources on “education” (28%), “public sector governance/reform” (27%), and “transport and logistics” (25%). ▪ Stakeholders: In this year’s Country Survey respondents from CSO were significantl y more likely than representatives from other groups to believe that the WBG should focus most its resources on “public sector governance/reform.” 34 World Bank Group Country Opinion Survey 2018: Indonesia IX. The Future Role of the WBG in Indonesia (continued) Future Combination of the WBG Services14 14 Percentages presented in this chart were calculated based on weighted data. 35 World Bank Group Country Opinion Survey 2018: Indonesia IX. The Future Role of the WBG in Indonesia (continued) The Impact of Refugees in Indonesia 36 World Bank Group Country Opinion Survey 2018: Indonesia IX. The Future Role of the WBG in Indonesia (continued) Refugees: Donor Community’s Support Refugees: WBG’s Support 37 World Bank Group Country Opinion Survey 2018: Indonesia X. Communication and Outreach Note: When considering the World Bank Group’s future outreach with key constituencies, please see Appendix B (page 59) for all responses by stakeholder groups. General Information Sources ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that they got most of their information about economic and social development issues in Indonesia from “Internet” (62%) and “local newspapers” (37%). 38 World Bank Group Country Opinion Survey 2018: Indonesia X. Communication and Outreach (continued) Preferred Information Sources ▪ Year comparison: Respondents in the previous FY’15 Country Survey indicated that they would prefer to receive information from the WBG through “World Bank Group’s seminars/workshops/conferences” (38%), “World Bank Group’s publications and other written materials” (35%), and “World Bank Group’s website” (34%). 39 World Bank Group Country Opinion Survey 2018: Indonesia X. Communication and Outreach (continued) Access to Information15 Access to the Internet ▪ 93 percent of respondents in this year’s Country Survey indicated that they had reliable access to the Internet. 15 Percentages presented in the charts on this page were calculated based on weighted data. 40 World Bank Group Country Opinion Survey 2018: Indonesia X. Communication and Outreach (continued) The WBG Website Usage16 Use of the WBG’s Social Media Channels 16 Percentages presented in the charts on this page were calculated based on weighted data. 41 World Bank Group Country Opinion Survey 2018: Indonesia X. Communication and Outreach (continued) Frequency Visiting WBG Websites and Social Media 42 World Bank Group Country Opinion Survey 2018: Indonesia XI. Appendices A. Responses to All Questions across All Respondents...................... 44 B. Responses to All Questions by Stakeholder Groups ...................... 59 C. Responses to Indicator Questions by Geographic Location........... 81 D. Responses to Selected Questions by Level of Collaboration with the World Bank Group ........................................................................ 83 E. Responses to Selected Questions by Year..................................... 89 F. Indicator Questions as a Function of Exposure to the WBG .......... 95 G. WBG Country Opinion Survey FY’18 – Indonesia Questionnaire . 96 INDONESIA 43 World Bank Group Country Opinion Survey 2018: Indonesia Appendix A: Responses to All Questions across All Respondents (N=103) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don’t know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Indonesia Percentage of Respondents 1. In general, would you say that Indonesia is headed in ... ? (N=99) The right direction 82.8% The wrong direction 4.0% Not sure 13.1% 2. Listed below are a number of development priorities in Indonesia. Please identify which of the following you consider the most important development Percentage of Respondents priorities in Indonesia. (Choose no more than THREE) (Responses Combined; N=103) Education 28.2% Anti corruption 28.2% Economic growth 26.2% Job creation/employment 22.3% Public sector governance/reform (i.e., government effectiveness, public financial 21.4% management, public expenditure, fiscal system reform) Transport (e.g., roads, bridges, transportation) 19.4% Poverty reduction 19.4% Agriculture and rural development 14.6% Social protection (e.g., pensions, targeted social assistance) 11.7% Trade and exports 11.7% Natural resource management 11.7% Equality of opportunity (i.e., social inclusion) 9.7% Private sector development 7.8% Energy 7.8% Information and communications technology 7.8% Food security 6.8% Health 5.8% Judiciary reform 5.8% Urban development 4.9% Water and sanitation 4.9% Financial markets 4.9% Global/regional integration 3.9% Climate change (e.g., mitigation, adaptation) 3.9% Forestry and landscape 2.9% Gender equity (closing the gap between women and men, and boys and girls) 1.9% Crime and violence 1.9% Pollution 1.0% Disaster risk management 1.0% Marine debris 0.0% 44 World Bank Group Country Opinion Survey 2018: Indonesia A. General Issues Facing Indonesia (continued) 3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Indonesia? (Choose no more than Percentage of Respondents THREE) (Responses Combined; N=102) Job creation/employment 51.0% Education 31.4% Agriculture and rural development 28.4% Social protection (e.g., pensions, targeted social assistance) 21.6% Economic growth 18.6% Equality of opportunity (i.e., social inclusion) 18.6% Anti corruption 16.7% Public sector governance/reform (i.e., government effectiveness, public financial 15.7% management, public expenditure, fiscal system reform) Natural resource management 14.7% Transport (e.g., roads, bridges, transportation) 11.8% Trade and exports 8.8% Water and sanitation 7.8% Financial markets 6.9% Private sector development 6.9% Judiciary reform 4.9% Food security 4.9% Information and communications technology 3.9% Crime and violence 3.9% Global/regional integration 3.9% Forestry and landscape 2.9% Energy 2.9% Gender equity (closing the gap between women and men, and boys and girls) 2.9% Health 2.0% Urban development 2.0% Climate change (e.g., mitigation, adaptation) 1.0% Pollution 1.0% Marine debris 1.0% Disaster risk management 0.0% 45 World Bank Group Country Opinion Survey 2018: Indonesia A. General Issues Facing Indonesia (continued) 4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Percentage of Respondents Indonesia? (Choose no more than TWO) (Responses Combined; N=102) Better entrepreneurial opportunities (i.e., to start small and medium sized 28.4% businesses) Education and training that better ensure job opportunity 28.4% Better quality public services 25.5% Consistent economic growth 19.6% Better opportunity for the poor who live in rural areas 15.7% Better employment opportunities for young people 14.7% Greater access to micro-finance for the poor 13.7% More reliable social safety net 11.8% Greater access to health and nutrition for citizens 9.8% A growing middle class 8.8% Greater voice and participation for citizens to help ensure greater accountability 7.8% Financial inclusion 5.9% Land ownership 3.9% Better opportunity for the poor who live in urban areas 2.0% Better employment opportunities for women 2.0% Other 1.0% B. Overall Attitudes toward the World Bank Group Familiarity N DK Mean SD 1. How familiar are you with the work of the World Bank Group in Indonesia? 100 n/a 7.16 1.86 (1-Not familiar at all, 10-Extremely familiar) Effectiveness* N DK Mean SD 2. Overall, please rate your impression of the World Bank Group’s effectiveness 94 5 7.00 1.68 in Indonesia. (1-Not effective at all, 10-Very effective) Staff Preparedness N DK Mean SD 3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Indonesia solve its most complicated 90 10 7.04 1.57 development challenges? (1-To no degree at all, 10-To a very significant degree) 46 World Bank Group Country Opinion Survey 2018: Indonesia B. Overall Attitudes toward the World Bank Group (continued) 4. When thinking about how the World Bank Group can have the most impact on development results in Indonesia, in which sectors do you believe the World Bank Group should focus most of its resources (financial and Percentage of Respondents knowledge services) in Indonesia? (Choose no more than THREE) (Responses Combined; N=100) Job creation/employment 26.0% Economic growth 25.0% Public sector governance/reform (i.e., government effectiveness, public financial 23.0% management, public expenditure, fiscal system reform) Education 22.0% Poverty reduction 20.0% Agriculture and rural development 16.0% Transport (e.g., roads, bridges, transportation) 14.0% Energy 13.0% Trade and exports 13.0% Natural resource management 13.0% Financial markets 11.0% Social protection (e.g., pensions, targeted social assistance) 9.0% Private sector development 9.0% Anti corruption 9.0% Health 7.0% Information and communications technology 7.0% Water and sanitation 6.0% Urban development 6.0% Equality of opportunity (i.e., social inclusion) 6.0% Climate change (e.g., mitigation, adaptation) 6.0% Global/regional integration 5.0% Judiciary reform 5.0% Forestry and landscape 4.0% Food security 3.0% Gender equity (closing the gap between women and men, and boys and girls) 2.0% Disaster risk management 2.0% Crime and violence 2.0% Pollution 1.0% Marine debris 0.0% 47 World Bank Group Country Opinion Survey 2018: Indonesia B. Overall Attitudes toward the World Bank Group (continued) 5. When thinking about the World Bank Group’s role, which Percentage of Respondents (N=95) activity do you believe is of greatest VALUE and which activity Greatest 2nd Greatest is of second greatest value in Indonesia? Value Value Combined Capacity development related to World Bank Group supported 27.4% 12.6% 40.0% projects Policy advice, studies, analyses 12.6% 23.2% 35.8% Financial resources 14.7% 13.7% 28.4% Bringing together different groups of stakeholders 8.4% 10.5% 18.9% Promoting knowledge sharing 11.6% 6.3% 17.9% Mobilizing third party financial resources 6.3% 9.5% 15.8% Technical assistance 4.2% 9.5% 13.7% Implementation support 7.4% 6.3% 13.7% Data and statistics 5.3% 3.2% 8.5% Donor coordination 2.1% 5.3% 7.4% Other 0.0% 0.0% 0.0% 6. Which of the following do you identify as the World Bank Group’s greatest Percentage of Respondents WEAKNESSES in its work in Indonesia? (Choose no more than TWO) (Responses Combined; N=99) Not adequately sensitive to political/social realities in Indonesia 22.2% Not sufficiently focused on results 16.2% Not willing to honestly criticize policies and reform efforts in the country 14.1% Too influenced by developed countries 14.1% World Bank Group’s processes too complex 13.1% Not exploring alternative policy options 13.1% Not aligned with country priorities 11.1% Not enough public disclosure of its work 11.1% Not collaborating enough with private sector 10.1% World Bank Group’s processes too slow 10.1% Not in it for the long term 9.1% Not collaborating enough with civil society (including NGOs, CBOs, beneficiary 9.1% representatives) Its advice and strategies do not lend themselves to practical problem solving 8.1% Inadequate World Bank Group’s staffing in Indonesia 6.1% Not adequately collaborating with organizations such as bilaterals, multilaterals, 4.0% trust funds, UN agencies Arrogant in its approach 3.0% The credibility of its knowledge/data 3.0% Other 3.0% Don’t know 3.0% Staff too inaccessible 1.0% 7. To what extent do you believe that the World Bank Group’s work and support Percentage of Respondents help the poorest in Indonesia? (Select only ONE response) (N=98) To a fully sufficient degree 4.1% To a somewhat sufficient degree 36.7% To a somewhat insufficient degree 29.6% To a very insufficient degree 10.2% Don’t know 19.4% 48 World Bank Group Country Opinion Survey 2018: Indonesia B. Overall Attitudes toward the World Bank Group (continued) 8. How EFFECTIVE do you believe the following World Bank Group’s Effectiveness instruments are in supporting the Indonesia Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) N N/A Mean SD 1. Investment Project Financing (IPF) 50 47 6.72 1.84 2. Development Policy Financing (DPF) 54 44 6.72 1.58 3. Program-for-Results Financing (PforR) 49 48 6.63 1.50 4. Trust funds and grants 68 31 6.68 1.67 5. MIGA Guarantees 43 53 6.23 1.52 6. IFC Investment Services 52 45 6.65 1.69 7. IFC Advisory Services 54 43 6.59 1.83 9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more Percentage of Respondents in your country? (Choose no more than TWO) (Responses Combined; N=99) Local government 44.4% Beneficiaries 28.3% Private sector 27.3% NGOs/Community Based Organizations 25.3% Youth/university groups 15.2% Academia/think tanks/research institutes 13.1% Media 11.1% Foundations 9.1% Donor community 8.1% Faith-based organizations 7.1% Parliament 5.1% Other 1.0% Don’t know 0.0% To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Indonesia? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 10. Overall the World Bank Group currently plays a relevant role in development 97 1 6.97 1.70 in Indonesia* 11. The World Bank Group’s work is aligned with what I consider the 94 4 6.88 1.88 development priorities for Indonesia* 49 World Bank Group Country Opinion Survey 2018: Indonesia B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Degree Indonesia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 12. Responsiveness to needs* 86 12 6.79 1.67 13. Flexibility (in terms of the institution’s products and services)* 87 11 6.28 1.70 14. Flexibility (in terms of changing country circumstances)* 87 11 6.40 1.72 15. Being inclusive* 88 9 6.73 1.53 16. Openness (sharing data and other information)* 92 6 7.20 1.54 17. Collaboration with the Government* 92 6 7.61 1.35 18. The speed in which it gets things accomplished on the ground* 83 15 6.43 1.68 19. Helping to bring discipline/effective supervision to implementation of 82 16 6.76 1.52 investment projects* 20. Collaboration with civil society* 87 11 6.37 1.77 21. Staff accessibility* 88 10 6.91 1.70 22. Collaboration with other donors and development partners* 86 12 6.98 1.56 23. Collaboration with the private sector* 76 22 6.47 1.75 24. Straightforwardness and honesty* 89 9 6.63 1.69 25. Treating clients and stakeholders in Indonesia with respect* 93 5 7.00 1.56 26. Being a long-term partner* 90 8 7.17 1.52 27. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no Percentage of Respondents more than TWO) (Responses Combined; N=98) Political pressures and obstacles 29.6% Reforms are not well thought out in light of country challenges 27.6% The World Bank Group is not sensitive enough to political/social realities on the 25.5% ground Lack of/inadequate levels of capacity in Government 19.4% Poor coordination within the Government 18.4% There is not an adequate level of citizen/civil society participation 17.3% The World Bank Group does not provide the government with consistent support 15.3% throughout the reform effort Corruption 15.3% There is an inadequate level of private sector participation and support 11.2% Poor coordination within the World Bank Group 9.2% Poor donor coordination 4.1% Other 2.0% 50 World Bank Group Country Opinion Survey 2018: Indonesia C. World Bank Group’s Effectiveness and Results 1. In Indonesia, to what extent do the World Bank Group’s financial resources, Degree advice, and knowledge influence policy related to … ? (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 1. Gender (i.e., closing the gap between women and men, and boys and girls) 64 33 6.17 1.96 2. The impact of climate change 65 31 6.15 1.80 2. How EFFECTIVE do you believe the World Bank Group is in terms of the work Effectiveness it does in the following areas of development in Indonesia? (1-Not effective at all, 10-Very effective) N DK Mean SD 1. Social protection (e.g., pensions, targeted social assistance) 72 24 6.82 1.92 2. Gender equity (closing the gap between women and men, and boys and 56 40 6.34 1.75 girls) 3. Private sector development 72 24 6.71 1.87 4. Education 78 18 6.77 1.72 5. Public sector governance/reform (i.e., government effectiveness, public 81 15 6.99 1.65 financial management, public expenditure, fiscal system reform) 6. Global/regional integration 69 25 7.07 1.54 7. Food security 62 31 6.37 1.62 8. Urban development 77 17 6.88 1.56 9. Energy 68 27 6.66 1.47 10. Water and sanitation 73 22 6.66 1.57 11. Pollution 65 30 6.15 1.75 12. Job creation/employment 74 22 5.68 1.53 13. Health 78 17 6.71 1.68 14. Financial markets 65 28 7.35 1.98 15. Transport (e.g., roads, bridges, transportation) 72 22 6.86 1.48 16. Agriculture and rural development 70 25 6.34 1.59 17. Trade and exports 62 33 6.92 1.62 18. Crime and violence 52 43 5.44 1.69 19. Natural resource management 70 25 6.36 1.71 20. Climate change (e.g., mitigation, adaptation) 65 30 6.42 1.70 21. Poverty reduction 82 13 6.27 1.70 22. Anti corruption 66 30 5.53 1.84 23. Judiciary reform 58 38 5.69 1.58 24. Economic growth 79 17 7.13 1.69 25. Disaster risk management 60 35 6.38 1.64 26. Equality of opportunity (i.e., social inclusion) 70 26 6.59 1.83 27. Forestry and landscape 47 49 5.83 1.71 28. Marine debris 39 56 5.28 2.00 29. Information and communications technology 70 26 6.96 2.12 Achieving Development Results* N DK Mean SD 3. To what extent does the World Bank Group’s work help to achieve development results in Indonesia? (1-To no degree at all, 10-To a very significant 88 9 6.93 1.71 degree) 51 World Bank Group Country Opinion Survey 2018: Indonesia C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Indonesia? (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 4. The World Bank Group’s financial instruments (i.e., investment lending, Development Policy Loan, Trust Funds, Program-for-Results, etc.) meet the 88 9 6.98 1.58 needs of Indonesia* 5. The World Bank Group meets Indonesia’s needs for knowledge services (e.g., 87 8 6.84 1.68 research, analysis, data, technical assistance)* Mobilizing Finance for Development N DK Mean SD 6. How effectively does the World Bank Group help Indonesia to mobilize finance for development from private sector sources? (1-Not effectively at all, 75 22 7.01 1.82 10-Very effectively) D. The World Bank Group’s Knowledge Work and Activities 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=91) Weekly 1.1% Monthly 11.0% A few times a year 39.6% Rarely 40.7% Never 7.7% In Indonesia, to what extent do you believe that the Wor ld Bank Group’s Degree knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) N DK Mean SD 2. Are timely 85 8 6.89 1.54 3. Include appropriate level of stakeholder involvement during preparation 90 6 6.91 1.47 4. Lead to practical solutions 88 8 6.76 1.59 5. Are accessible (well written and easy to understand) 90 6 7.41 1.36 6. Are source of relevant information on global good practices 89 7 7.56 1.36 7. Are adequately disseminated 89 6 7.19 1.72 8. Are translated enough into local language 88 8 7.11 1.90 9. Are adaptable to Indonesia’s specific development challenges and country 86 10 7.20 1.59 circumstances* Overall Evaluations N DK Mean SD 10. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your 90 5 7.11 1.62 country?* (1-Not significant at all, 10-Very significant) 11. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?* (1-Very low technical quality, 10-Very high 92 3 7.38 1.39 technical quality) 52 World Bank Group Country Opinion Survey 2018: Indonesia E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 1. The World Bank Group disburses funds promptly 71 26 6.79 1.78 2. The World Bank Group effectively monitors and evaluates the projects and 83 14 7.23 1.53 programs it supports 3. The World Bank Group’s approvals and reviews are done in a timely fashion 79 18 6.81 1.66 4. The World Bank Group’s “Safeguard Policy” requirements are reasonable 78 19 7.03 1.78 5. The World Bank Group’s conditions on its lending are reasonable 74 23 6.66 1.85 6. The World Bank Group takes decisions quickly in Indonesia* 81 16 6.58 1.80 7. Working with the World Bank Group increases Indonesia’s institutional 83 14 6.93 1.63 capacity 8. Where country systems (e.g., procurement, financial management, etc.) are 75 22 6.85 1.90 adequate, the World Bank Group makes appropriate use of them* Donor Support to Refugees N DK Mean SD 9. To what extent do you believe that the donor community is doing enough to support the government’s efforts related to refugees in Indonesia? (1-To no 66 30 6.88 2.12 degree at all, 10-To a very significant degree) 10. In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to the Percentage of Respondents refugee crisis in Indonesia? (Choose no more than TWO) (Responses Combined; N=97) Health 36.1% Jobs 30.9% Education 23.7% Supporting poor and marginalized local communities 23.7% Infrastructure 17.5% Social cohesion 17.5% Business development 15.5% Public services 12.4% Don’t know 6.2% Macro issues (fiscal accounts, balance of payments, etc.) 5.2% Other 1.0% 11. Please rate how you feel when you think A very A somewhat A somewhat A very No about the impact of the refugees in negative negative positive positive impact regards to…. impact impact impact impact at all Indonesia’s economy (N=93) 7.5% 38.7% 25.8% 16.1% 11.8% Social cohesion (N=93) 7.5% 48.4% 21.5% 16.1% 6.5% National security (N=93) 7.5% 43.0% 24.7% 10.8% 14.0% Public service delivery (N=93) 4.3% 38.7% 29.0% 16.1% 11.8% Indonesia’s poor and marginalized (N=93) 9.7% 54.8% 19.4% 11.8% 4.3% 53 World Bank Group Country Opinion Survey 2018: Indonesia F. The Future Role of the World Bank Group in Indonesia 1. Which of the following SHOULD the World Bank Group do to make itself of Percentage of Respondents greater value in Indonesia? (Choose no more than TWO) (Responses Combined; N=97) Collaborate more effectively with Government clients (e.g., national, state, local) 27.8% Reduce the complexity of obtaining World Bank Group financing 22.7% Offer more innovative knowledge services 18.6% Work more with civil society and beneficiary representatives 18.6% Increase the level of capacity development in the country 15.5% Leverage the private sector more (i.e., mobilize private sector development) 15.5% Offer more innovative financial products 10.3% Provide more adequate data/knowledge/statistics/figures on Indonesia’s economy 10.3% Work more with private sector 9.3% Work faster 8.2% Help to bring discipline/effective supervision to implementation of World Bank 8.2% Group projects Ensure greater selectivity in its work 8.2% Improve the quality of its experts as related to Indonesia’s specific challenges 7.2% Improve the competitiveness of its financing compared to markets (e.g., cost, 5.2% timeliness, other terms) Collaborate more effectively with organizations such as bilaterals, multilaterals, 4.1% trust funds, UN agencies Other 3.1% Increase availability of Reimbursable Advisory Services (RAS) 1.0% 2. When considering the combination of services that the World Bank Group offers in Indonesia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer Percentage of Respondents more of in Indonesia? (Select only ONE response) (N=95) The combination is appropriate for Indonesia 31.6% Financial services 28.4% Knowledge products 28.4% Convening services 7.4% Don't know 3.2% None of the above 1.1% G. Communication and Information Sharing 1. How do you get most of your information about economic and social Percentage of Respondents development issues in Indonesia? (Choose no more than TWO) (Responses Combined; N=97) Internet 71.1% Local television 26.8% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 21.6% Local newspapers 21.6% Periodicals 19.6% International newspapers 15.5% International television 8.2% International radio 3.1% Local radio 2.1% Other 2.1% 54 World Bank Group Country Opinion Survey 2018: Indonesia G. Communication and Information Sharing (continued) 2. How would you prefer to receive information from the World Bank Group? Percentage of Respondents (Choose no more than TWO) (Responses Combined; N=97) World Bank Group’s publications and other written materials 42.3% World Bank Group’s seminars/workshops/conferences 37.1% Direct contact with World Bank Group (i.e., face to face meetings/discussions) 32.0% World Bank Group’s website 29.9% e-Newsletters 18.6% Social media (e.g., blogs, Facebook, Twitter, YouTube, Flickr) 18.6% Mobile phones 3.1% Other 2.1% 3. Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its Percentage of Respondents possession that is not on a list of exceptions? (N=95) Yes 69.5% No 30.5% Percentage of Respondents 4. Do you have reliable access to the Internet? (N=96) Yes 92.7% No 7.3% Percentage of Respondents 5. Do you use/have you used the World Bank Group website? (N=96) Yes 87.5% No 12.5% 6. Do you currently consult the World Bank Group social media sites (e.g., blogs, Percentage of Respondents Facebook, Twitter, YouTube, and Flickr)? (N=96) Yes 45.8% No 54.2% 7. Which Internet connection do you use primarily when visiting a World Bank Percentage of Respondents Group website? (N=94) High speed/WiFi 92.6% Dial-up 7.4% 8. How frequently do you consult the World Bank Group’s website and/ or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for Percentage of Respondents information/knowledge that you can use in your work? (N=96) Weekly 5.2% Monthly 13.5% A few times a year 36.5% Rarely 36.5% Never 8.3% 55 World Bank Group Country Opinion Survey 2018: Indonesia G. Communication and Information Sharing (continued) Please rate how much you agree with the following statements. Level of Agreement (1-Strongly disagree, 10-Strongly agree) N DK Mean SD 9. I find the World Bank Group’s websites easy to navigate. 83 4 7.61 1.51 10. I find the information on the World Bank Group’s websites useful . 83 4 7.75 1.47 11. The World Bank Group’s social media channels (e.g., blogs, Facebook, Twitter, 75 6 7.31 1.79 YouTube, Flickr) are valuable sources of information about the institution H. Background Information 1. Which of the following best describes your current position? (Select only ONE Percentage of Respondents response) (N=103) Employee of a Ministry, Ministerial Department or Implementation Agency 26.2% Financial Sector/Private Bank 16.5% NGO/Community Based Organization 16.5% Private Sector Organization 9.7% Academia/Research Institute/Think Tank 8.7% Media 5.8% Office of Minister 3.9% PMU overseeing implementation of project/Consultant/Contractor working on 2.9% World Bank Group supported project/program Bilateral/Multilateral Agency 2.9% Other 2.9% Local Government Office or Staff 1.9% Private Foundation 1.9% Office of the President, Prime Minister 0.0% Office of Parliamentarian 0.0% Independent Government Institution (i.e., Regulatory Agency, Central 0.0% Bank/oversight institution) Trade Union 0.0% Faith-Based Group 0.0% Youth Group 0.0% Judiciary Branch 0.0% 56 World Bank Group Country Opinion Survey 2018: Indonesia H. Background Information (continued) 2. Please identify the primary specialization of your work. (Select only ONE Percentage of Respondents response) (N=103) Finance and markets 24.3% Macroeconomics and fiscal management 10.7% Other 8.7% Education 6.8% Transport and ICT 6.8% Governance 6.8% Generalist (specialized in multiple sectors) 6.8% Urban, rural, and social development 5.8% Social protection and labor 3.9% Environment and natural resources 2.9% Public-private partnerships 2.9% Gender 2.9% Poverty 2.9% Energy and extractives 1.9% Climate Change 1.9% Fragility, conflict and violence 1.0% Health, nutrition, and population 1.0% Jobs 1.0% Agriculture 1.0% Water 0.0% Trade and competitiveness 0.0% 3. Currently, do you professionally collaborate/work with the World Bank Group Percentage of Respondents (IBRD, IFC, or MIGA) in your country? (N=100) Yes 49.0% No 51.0% 4. Which of the following agencies of the World Bank Group do you primarily Percentage of Respondents engage with in Indonesia? (Select only ONE response) (N=94) The World Bank (IDA) 89.3% The International Finance Corporation (IFC)  9.6% The Multilateral Investment Guarantee Agency (MIGA) 0.0% Other 1.1% Percentage of Respondents 5. Do your projects involve both the World Bank and the IFC? (N=101) Yes 42.6% No 57.4% 6. If yes, what was your view of how the two institutions work together in Percentage of Respondents Indonesia? (Select only ONE response) (N=44) The two institutions work well together 61.4% The way the two institutions work together needs improvement 29.5% The two institutions do not work well together 0.0% Don't know 9.1% 57 World Bank Group Country Opinion Survey 2018: Indonesia H. Background Information (continued) 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Indonesia? (Choose no more than TWO) (Responses Combined; N=100) Use World Bank Group reports/data 39.0% Collaborate as part of my professional duties 38.0% Engage in World Bank Group related/sponsored events/activities 34.0% Use World Bank Group website for information, data, research, etc. 31.0% Observer 20.0% Percentage of Respondents 8. What’s your gender? (N=103) Female 35.0% Male 65.0% Percentage of Respondents 9. What’s your age? (N=103) 25 and under 1.9% 26-35 16.5% 36-45 41.7% 46-55 27.2% 56 and above 12.6% Percentage of Respondents 10. Which best represents your geographic location? (N=102) Jakarta 73.5% Java, Sumatera, Bali 23.5% Indonesia timur 2.0% Kalimantan, Sulawesi 1.0% 58 World Bank Group Country Opinion Survey 2018: Indonesia Appendix B: Responses to All Questions by Stakeholder Groups17 Employee of a Ministry/ PMU/ Consultant on WBG Project N=30  Private Sector/ Financial Sector/ Private Bank N=27  CSO N=19  Academia/ Research Institute/ Think Tank N=9  Other N=18 A. General Issues facing Indonesia In general, would you say that Indonesia is headed in ... ? Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research Percentage of Respondents Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other The right direction 92.9% 74.1% 83.3% 88.9% 76.5% The wrong direction 0.0% 7.4% 5.6% 11.1% 0.0% Not sure 7.1% 18.5% 11.1% 0.0% 23.5% 17 All 103 respondents provided their current position. 59 World Bank Group Country Opinion Survey 2018: Indonesia A. General Issues facing Indonesia (continued) Listed below are a number of development priorities in Indonesia. Please identify which of the following you consider the most important development priorities in Indonesia. (Choose no more than THREE) Percentage of Respondents Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research (Responses combined) Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other Social protection 16.7% 7.4% 10.5% 0.0% 16.7% Gender equity 0.0% 0.0% 10.5% 0.0% 0.0% Private sector development 6.7% 18.5% 5.3% 0.0% 0.0% Education 23.3% 33.3% 21.1% 11.1% 44.4% Public sector governance/reform 16.7% 22.2% 36.8% 11.1% 16.7% Global/regional integration 6.7% 0.0% 5.3% 11.1% 0.0% Food security* 6.7% 0.0% 5.3% 0.0% 22.2% Urban development 3.3% 3.7% 5.3% 0.0% 11.1% Energy 3.3% 3.7% 10.5% 22.2% 11.1% Water and sanitation 10.0% 0.0% 0.0% 0.0% 11.1% Pollution 0.0% 3.7% 0.0% 0.0% 0.0% Job creation/employment* 43.3% 7.4% 5.3% 22.2% 27.8% Health 3.3% 7.4% 15.8% 0.0% 0.0% Financial markets 0.0% 11.1% 5.3% 0.0% 5.6% Transport 23.3% 18.5% 0.0% 22.2% 33.3% Agriculture and rural development 6.7% 14.8% 21.1% 22.2% 16.7% Trade and exports* 20.0% 22.2% 0.0% 0.0% 0.0% Crime and violence 3.3% 0.0% 5.3% 0.0% 0.0% Natural resource management 20.0% 3.7% 10.5% 22.2% 5.6% Climate change 0.0% 7.4% 10.5% 0.0% 0.0% Poverty reduction 20.0% 11.1% 26.3% 33.3% 16.7% Anti corruption* 10.0% 37.0% 31.6% 55.6% 27.8% Judiciary reform 0.0% 7.4% 10.5% 11.1% 5.6% Economic growth 33.3% 33.3% 15.8% 22.2% 16.7% Disaster risk management 3.3% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 6.7% 7.4% 21.1% 22.2% 0.0% Forestry and landscape 0.0% 0.0% 5.3% 0.0% 11.1% Information and communications technology 10.0% 14.8% 0.0% 11.1% 0.0% Marine debris 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 60 World Bank Group Country Opinion Survey 2018: Indonesia A. General Issues facing Indonesia (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Indonesia? (Choose no more than THREE) Percentage of Respondents Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research (Responses combined) Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other Economic growth 30.0% 14.8% 5.3% 11.1% 23.5% Disaster risk management 0.0% 0.0% 0.0% 0.0% 0.0% Equality of opportunity 13.3% 7.4% 21.1% 44.4% 29.4% Forestry and landscape 0.0% 3.7% 5.3% 0.0% 5.9% Information and communications technology* 13.3% 0.0% 0.0% 0.0% 0.0% Social protection 30.0% 22.2% 10.5% 0.0% 29.4% Agriculture and rural development 20.0% 29.6% 47.4% 33.3% 17.6% Trade and exports 16.7% 11.1% 0.0% 11.1% 0.0% Crime and violence 0.0% 3.7% 10.5% 11.1% 0.0% Climate change 3.3% 0.0% 0.0% 0.0% 0.0% Transport 16.7% 22.2% 0.0% 0.0% 5.9% Energy 3.3% 7.4% 0.0% 0.0% 0.0% Anti corruption 6.7% 11.1% 21.1% 33.3% 29.4% Judiciary reform 3.3% 7.4% 10.5% 0.0% 0.0% Water and sanitation 3.3% 3.7% 15.8% 11.1% 11.8% Pollution 3.3% 0.0% 0.0% 0.0% 0.0% Job creation/employment 53.3% 48.1% 42.1% 77.8% 47.1% Health 3.3% 0.0% 5.3% 0.0% 0.0% Financial markets 13.3% 7.4% 0.0% 0.0% 5.9% Public sector governance/reform 6.7% 22.2% 21.1% 22.2% 11.8% Gender equity* 0.0% 0.0% 15.8% 0.0% 0.0% Private sector development 13.3% 7.4% 5.3% 0.0% 0.0% Education 20.0% 37.0% 36.8% 33.3% 35.3% Global/regional integration 6.7% 3.7% 0.0% 0.0% 5.9% Food security 3.3% 3.7% 5.3% 0.0% 11.8% Urban development 3.3% 3.7% 0.0% 0.0% 0.0% Natural resource management 10.0% 14.8% 15.8% 11.1% 23.5% Marine debris 0.0% 0.0% 5.3% 0.0% 0.0% *Significantly different between stakeholder groups 61 World Bank Group Country Opinion Survey 2018: Indonesia A. General Issues facing Indonesia (continued) The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Indonesia? (Choose no more than TWO) Percentage of Respondents Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research (Responses combined) Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other Greater access to health and nutrition for citizens 3.3% 14.8% 5.3% 11.1% 17.6% Better entrepreneurial opportunities 23.3% 37.0% 21.1% 11.1% 41.2% A growing middle class 13.3% 3.7% 5.3% 22.2% 5.9% Better opportunity for the poor who live in rural areas 10.0% 14.8% 26.3% 22.2% 11.8% Better opportunity for the poor who live in urban areas 0.0% 3.7% 0.0% 0.0% 5.9% Consistent economic growth 33.3% 14.8% 10.5% 11.1% 17.6% More reliable social safety net 20.0% 7.4% 5.3% 11.1% 11.8% Greater access to micro-finance for the poor 16.7% 11.1% 5.3% 22.2% 17.6% Greater voice and participation for citizens to help ensure 0.0% 7.4% 31.6% 0.0% 0.0% greater accountability* Education and training that better ensure job opportunity 13.3% 33.3% 36.8% 33.3% 35.3% Better quality public services 36.7% 29.6% 26.3% 11.1% 5.9% Better employment opportunities for young people 23.3% 11.1% 10.5% 11.1% 11.8% Better employment opportunities for women 0.0% 3.7% 0.0% 0.0% 5.9% Land ownership 3.3% 0.0% 10.5% 11.1% 0.0% Financial inclusion 3.3% 7.4% 5.3% 22.2% 0.0% Other 0.0% 0.0% 0.0% 0.0% 5.9% *Significantly different between stakeholder groups B. Overall Attitudes toward the World Bank Group Which of the following best describes your current position? Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How familiar are you with the work of the World Bank 30 8.07 1.20 26 6.62 2.16 19 6.68 1.63 8 6.63 2.45 17 7.18 1.88 Group in Indonesia?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups 62 World Bank Group Country Opinion Survey 2018: Indonesia B. Overall Attitudes toward the World Bank Group (continued) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, please rate your impression of the World 30 7.80 1.37 23 6.48 2.00 18 6.28 1.56 7 6.71 1.80 16 7.19 1.22 Bank Group’s effectiveness in Indonesia.* (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups Which of the following best describes your current position? Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Indonesia solve 30 7.37 1.27 22 6.95 2.08 16 6.00 1.59 7 7.29 1.38 15 7.53 .74 its most complicated development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups 63 World Bank Group Country Opinion Survey 2018: Indonesia B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Indonesia, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Indonesia? (Choose no more than THREE) Percentage of Respondents Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research (Responses combined) Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other Energy 13.3% 23.1% 0.0% 12.5% 11.8% Water and sanitation 6.7% 0.0% 5.3% 0.0% 17.6% Pollution 0.0% 0.0% 5.3% 0.0% 0.0% Job creation/employment 26.7% 34.6% 15.8% 12.5% 29.4% Health 6.7% 7.7% 10.5% 0.0% 5.9% Financial markets 16.7% 15.4% 5.3% 12.5% 0.0% Social protection 16.7% 3.8% 10.5% 0.0% 5.9% Gender equity 0.0% 0.0% 10.5% 0.0% 0.0% Private sector development 6.7% 19.2% 0.0% 12.5% 5.9% Education 10.0% 30.8% 26.3% 25.0% 23.5% Public sector governance/reform* 10.0% 26.9% 47.4% 0.0% 23.5% Global/regional integration 6.7% 7.7% 0.0% 0.0% 5.9% Food security 0.0% 3.8% 5.3% 0.0% 5.9% Urban development 6.7% 7.7% 0.0% 0.0% 11.8% Judiciary reform 0.0% 7.7% 10.5% 0.0% 5.9% Economic growth 36.7% 19.2% 15.8% 37.5% 17.6% Disaster risk management 3.3% 0.0% 0.0% 0.0% 5.9% Equality of opportunity 3.3% 3.8% 15.8% 12.5% 0.0% Forestry and landscape 0.0% 0.0% 10.5% 0.0% 11.8% Information and communications technology 10.0% 3.8% 5.3% 0.0% 11.8% Transport 20.0% 11.5% 5.3% 12.5% 17.6% Agriculture and rural development 20.0% 15.4% 5.3% 37.5% 11.8% Trade and exports* 16.7% 7.7% 0.0% 50.0% 11.8% Crime and violence 0.0% 3.8% 5.3% 0.0% 0.0% Natural resource management 20.0% 3.8% 21.1% 12.5% 5.9% Climate change 0.0% 0.0% 10.5% 12.5% 17.6% Poverty reduction 26.7% 11.5% 21.1% 25.0% 17.6% Anti corruption 0.0% 15.4% 15.8% 12.5% 5.9% Marine debris 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 64 World Bank Group Country Opinion Survey 2018: Indonesia B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Indonesia? Greatest Value Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research Percentage of Respondents Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other Bringing together different groups of stakeholders 13.8% 0.0% 10.5% 12.5% 5.9% Capacity development related to World Bank Group 34.5% 18.2% 10.5% 25.0% 47.1% supported projects Technical assistance 0.0% 4.5% 5.3% 12.5% 5.9% Policy advice, studies, analyses 13.8% 13.6% 10.5% 0.0% 17.6% Financial resources 13.8% 22.7% 10.5% 25.0% 5.9% Data and statistics 3.4% 9.1% 5.3% 12.5% 0.0% Promoting knowledge sharing 3.4% 9.1% 21.1% 12.5% 17.6% Implementation support 13.8% 9.1% 5.3% 0.0% 0.0% Mobilizing third party financial resources 3.4% 4.5% 21.1% 0.0% 0.0% Donor coordination 0.0% 9.1% 0.0% 0.0% 0.0% Other 0.0% 0.0% 0.0% 0.0% 0.0% 2nd Greatest Value Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research Percentage of Respondents Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other Bringing together different groups of stakeholders 10.3% 4.5% 10.5% 0.0% 23.5% Capacity development related to World Bank Group 6.9% 18.2% 21.1% 12.5% 5.9% supported projects Technical assistance 10.3% 13.6% 5.3% 0.0% 11.8% Policy advice, studies, analyses 27.6% 22.7% 26.3% 37.5% 5.9% Financial resources 10.3% 13.6% 0.0% 25.0% 29.4% Data and statistics 0.0% 4.5% 5.3% 0.0% 5.9% Promoting knowledge sharing 3.4% 9.1% 5.3% 12.5% 5.9% Implementation support 10.3% 0.0% 10.5% 12.5% 0.0% Mobilizing third party financial resources 10.3% 13.6% 15.8% 0.0% 0.0% Donor coordination 10.3% 0.0% 0.0% 0.0% 11.8% Other 0.0% 0.0% 0.0% 0.0% 0.0% 65 World Bank Group Country Opinion Survey 2018: Indonesia B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Indonesia? (Choose no more than TWO) Percentage of Respondents Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research (Responses combined) Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other Not willing to honestly criticize policies and reform efforts in 6.9% 11.5% 26.3% 12.5% 17.6% the country Staff too inaccessible 0.0% 3.8% 0.0% 0.0% 0.0% Not collaborating enough with private sector 13.8% 11.5% 5.3% 0.0% 11.8% Not adequately collaborating with organizations such as 10.3% 0.0% 0.0% 0.0% 5.9% bilaterals, multilaterals, trust funds, UN agencies Not aligned with country priorities 10.3% 19.2% 5.3% 25.0% 0.0% Not adequately sensitive to political/social realities in 24.1% 30.8% 26.3% 0.0% 11.8% Indonesia Too influenced by developed countries 10.3% 11.5% 15.8% 25.0% 17.6% World Bank Group’s processes too slow 0.0% 7.7% 21.1% 25.0% 11.8% World Bank Group’s processes too complex 13.8% 11.5% 21.1% 25.0% 0.0% Not exploring alternative policy options 20.7% 7.7% 10.5% 0.0% 17.6% Not sufficiently focused on results 31.0% 15.4% 5.3% 12.5% 5.9% Not in it for the long term 10.3% 7.7% 10.5% 0.0% 11.8% Its advice and strategies do not lend themselves to practical 0.0% 7.7% 10.5% 0.0% 23.5% problem solving Not collaborating enough with civil society* 3.4% 11.5% 26.3% 0.0% 0.0% Not enough public disclosure of its work 6.9% 11.5% 5.3% 25.0% 17.6% Arrogant in its approach 10.3% 0.0% 0.0% 0.0% 0.0% Inadequate World Bank Group’s staffing in Indonesia 6.9% 3.8% 0.0% 12.5% 11.8% The credibility of its knowledge/data 0.0% 7.7% 0.0% 12.5% 0.0% Other 3.4% 0.0% 0.0% 12.5% 5.9% Don’t know 3.4% 3.8% 0.0% 0.0% 5.9% *Significantly different between stakeholder groups To what extent do you believe that the World Bank Group’s work and support help the poorest in Indonesia? (Select only ONE response) Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research Percentage of Respondents Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other To a fully sufficient degree 14.3% 0.0% 0.0% 0.0% 0.0% To a somewhat sufficient degree 35.7% 30.8% 42.1% 12.5% 52.9% To a somewhat insufficient degree 28.6% 30.8% 31.6% 37.5% 23.5% To a very insufficient degree 14.3% 7.7% 10.5% 12.5% 5.9% Don't know 7.1% 30.8% 15.8% 37.5% 17.6% 66 World Bank Group Country Opinion Survey 2018: Indonesia B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Indonesia Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Investment Project Financing (IPF)* 15 7.20 1.78 13 6.46 1.90 9 5.22 1.92 4 7.75 1.26 9 7.33 1.22 Development Policy Financing (DPF)* 14 7.57 1.40 13 6.38 1.66 13 5.69 1.55 4 8.00 0.82 10 6.80 1.14 Program-for-Results Financing (PforR)* 15 7.33 1.63 11 5.82 1.66 9 5.89 1.05 4 7.25 0.96 10 6.90 0.99 Trust funds and grants* 21 7.67 1.11 16 6.00 1.67 14 5.79 1.93 5 6.60 1.14 12 6.92 1.56 MIGA Guarantees* 13 7.08 0.95 12 5.25 1.71 7 6.00 1.53 4 6.50 1.73 7 6.43 1.27 IFC Investment Services* 17 7.65 1.22 16 6.13 1.89 7 5.57 1.99 4 7.50 0.58 8 6.13 1.13 IFC Advisory Services* 18 7.61 1.50 16 6.00 1.90 8 5.88 1.96 4 7.25 0.96 8 5.88 1.73 *Significantly different between stakeholder groups In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) Percentage of Respondents Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research (Responses combined) Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other Beneficiaries 20.7% 26.9% 26.3% 37.5% 41.2% Youth/university groups 24.1% 19.2% 0.0% 25.0% 5.9% Private sector* 27.6% 50.0% 0.0% 12.5% 29.4% Local government 44.8% 42.3% 52.6% 25.0% 47.1% Donor community 13.8% 7.7% 5.3% 0.0% 5.9% NGOs/Community Based Organizations* 6.9% 23.1% 68.4% 25.0% 11.8% Academia/think tanks/research institutes* 24.1% 3.8% 10.5% 37.5% 0.0% Parliament 3.4% 0.0% 10.5% 12.5% 5.9% Foundations 17.2% 7.7% 5.3% 0.0% 5.9% Media 13.8% 0.0% 10.5% 25.0% 17.6% Faith-based organizations 0.0% 11.5% 10.5% 0.0% 11.8% Other 0.0% 3.8% 0.0% 0.0% 0.0% Don’t know 0.0% 0.0% 0.0% 0.0% 0.0% *Significantly different between stakeholder groups 67 World Bank Group Country Opinion Survey 2018: Indonesia B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Indonesia? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall the World Bank Group currently plays a 28 7.89 1.37 26 6.58 1.65 19 6.42 2.04 8 6.63 1.85 16 6.81 1.33 relevant role in development in Indonesia* The World Bank Group’s work is aligned with what I 28 7.89 1.45 25 6.40 1.94 17 5.88 2.03 8 6.38 1.69 16 7.19 1.64 consider the development priorities for Indonesia* *Significantly different between stakeholder groups To what extent is the World Bank Group an effective development partner in Indonesia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Responsiveness to needs* 29 7.55 1.18 18 6.94 1.21 17 5.59 2.32 6 5.83 1.60 16 6.88 1.36 Flexibility (in terms of the institution’s products and 29 6.83 1.75 21 6.43 1.12 15 4.73 1.83 6 6.17 1.83 16 6.56 1.36 services)* Flexibility (in terms of changing country 29 7.14 1.68 22 6.36 1.43 14 4.86 1.92 6 6.17 1.72 16 6.56 1.15 circumstances)* Being inclusive 29 7.17 1.47 21 6.90 0.94 17 5.82 1.55 6 6.50 2.51 15 6.73 1.58 Openness (sharing data and other information) 29 7.83 1.10 24 6.71 1.33 17 7.00 1.70 6 7.33 2.25 16 6.94 1.84 Collaboration with the Government* 29 8.17 1.26 23 7.61 1.12 16 7.06 1.53 8 7.00 1.77 16 7.44 1.15 The speed in which it gets things accomplished on 29 7.34 1.40 20 6.20 1.24 15 5.27 2.25 6 6.50 1.52 13 6.08 1.26 the ground* Helping to bring discipline/effective supervision to 26 7.15 1.78 20 7.05 0.94 15 6.40 1.72 6 6.50 1.64 15 6.13 1.25 implementation of investment projects Collaboration with civil society 27 6.96 1.76 21 6.19 1.75 18 6.33 2.11 8 5.88 1.46 13 5.77 1.30 Staff accessibility 29 7.55 1.35 19 6.42 1.74 17 6.59 1.87 7 6.29 1.80 16 6.94 1.81 Collaboration with other donors and development 29 7.48 1.40 21 6.76 0.89 16 6.56 2.10 6 6.83 1.94 14 6.79 1.72 partners Collaboration with the private sector 27 7.00 1.64 20 6.55 1.57 10 5.40 2.27 6 6.00 2.00 13 6.31 1.44 Straightforwardness and honesty 29 7.10 1.59 22 6.50 1.71 17 6.06 1.98 6 6.67 1.97 15 6.53 1.36 Treating clients and stakeholders in Indonesia with 29 7.41 1.62 23 6.57 1.16 18 6.56 1.92 7 6.71 1.80 16 7.50 1.21 respect Being a long-term partner* 29 7.69 1.26 22 7.05 0.90 16 6.63 2.25 7 5.71 1.70 16 7.56 1.15 *Significantly different between stakeholder groups 68 World Bank Group Country Opinion Survey 2018: Indonesia B. Overall Attitudes toward the World Bank Group (continued) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research (Responses combined) Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other The World Bank Group does not provide the government 20.7% 11.5% 16.7% 12.5% 11.8% with consistent support throughout the reform effort Political pressures and obstacles 27.6% 42.3% 16.7% 12.5% 35.3% Reforms are not well thought out in light of country 17.2% 26.9% 33.3% 12.5% 47.1% challenges Poor coordination within the Government 17.2% 19.2% 11.1% 37.5% 17.6% There is an inadequate level of private sector participation 13.8% 15.4% 5.6% 12.5% 5.9% and support Poor donor coordination 6.9% 3.8% 0.0% 12.5% 0.0% The World Bank Group is not sensitive enough to 31.0% 23.1% 33.3% 25.0% 11.8% political/social realities on the ground Lack of/inadequate levels of capacity in Government 20.7% 15.4% 11.1% 0.0% 41.2% There is not an adequate level of citizen/civil society 17.2% 11.5% 38.9% 12.5% 5.9% participation Corruption 10.3% 23.1% 5.6% 37.5% 11.8% Poor coordination within the World Bank Group 10.3% 3.8% 22.2% 0.0% 5.9% Other 0.0% 3.8% 0.0% 12.5% 0.0% C. World Bank Group’s Effectiveness and Results In Indonesia, to what extent do the World Bank Group’s financial resources, advice, and knowledge influence policy related to … ? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Gender 17 7.12 1.54 14 6.00 2.00 17 6.00 1.80 6 5.17 2.40 10 5.70 2.26 The impact of climate change* 17 7.24 1.35 15 5.87 1.25 14 5.43 2.10 6 5.67 2.34 13 6.08 1.89 *Significantly different between stakeholder groups 69 World Bank Group Country Opinion Survey 2018: Indonesia C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Indonesia? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Social protection 26 7.54 1.73 19 6.32 1.57 12 6.00 2.04 4 6.75 1.89 11 6.91 2.43 Gender equity 15 7.20 1.57 13 6.31 1.44 15 6.33 1.68 2 4.50 2.12 11 5.55 2.02 Private sector development 22 7.55 1.30 22 6.55 2.13 11 6.45 1.81 5 7.00 2.35 12 5.58 1.68 Education* 25 7.80 1.58 21 6.38 1.28 12 5.83 1.70 8 6.50 1.77 12 6.42 1.88 Public sector governance/reform* 28 7.68 1.28 23 6.96 1.55 13 6.08 1.80 5 6.60 2.30 12 6.58 1.73 Global/regional integration 23 7.61 1.20 21 6.90 1.26 9 6.44 2.30 6 6.67 2.25 10 7.00 1.41 Food security 21 7.00 1.58 17 6.41 1.42 7 5.57 1.90 5 6.40 1.14 12 5.67 1.72 Urban development 28 7.25 1.53 22 6.77 1.34 8 5.88 1.73 5 6.60 1.82 14 7.00 1.66 Energy* 23 7.13 1.18 20 6.55 1.19 9 5.44 2.01 5 7.20 1.64 11 6.64 1.57 Water and sanitation 25 7.28 1.49 17 6.65 0.79 10 5.60 1.78 6 6.17 1.17 15 6.53 2.00 Pollution 23 6.70 1.77 17 5.76 1.56 9 5.67 2.06 5 6.60 0.89 11 5.82 1.94 Job creation/employment 25 5.80 1.44 22 5.77 1.38 9 4.89 2.15 6 5.50 1.38 12 5.92 1.56 Health 26 7.27 1.59 23 6.61 1.16 11 6.45 1.75 6 6.00 2.00 12 6.25 2.34 Financial markets* 22 8.23 1.77 21 7.38 1.47 9 6.11 2.37 4 7.75 2.63 9 6.22 2.05 Transport 24 7.21 1.53 21 7.10 1.18 9 5.89 1.76 6 6.83 1.17 12 6.50 1.57 Agriculture and rural development 23 6.87 1.77 17 6.35 1.50 11 5.73 1.56 7 6.14 1.35 12 6.00 1.41 Trade and exports* 20 7.70 1.38 18 7.22 1.26 10 5.70 1.57 6 6.83 1.33 8 5.88 2.03 Crime and violence 18 5.44 1.76 15 5.80 1.78 7 5.29 2.06 4 5.25 0.50 8 5.00 1.60 Natural resource management 20 6.65 1.90 18 6.61 1.24 12 6.42 1.56 6 6.33 1.51 14 5.57 2.10 Climate change 21 6.67 1.80 16 7.00 1.03 11 6.00 2.05 4 5.25 0.96 13 6.00 1.91 Poverty reduction 27 6.56 1.63 21 5.86 1.49 13 6.54 1.61 7 6.00 1.63 14 6.21 2.26 Anti corruption 22 5.59 1.74 19 5.37 1.80 10 6.10 1.73 5 5.80 1.79 10 5.00 2.40 Judiciary reform 20 5.90 1.59 15 5.40 1.30 10 5.50 1.58 5 6.60 1.34 8 5.38 2.20 Economic growth* 26 8.12 1.24 21 7.05 1.43 13 6.23 1.74 7 6.29 1.89 12 6.58 1.93 Disaster risk management 23 6.48 1.73 16 6.56 1.03 8 6.00 2.20 4 7.25 1.26 9 5.78 1.92 Equality of opportunity 23 7.13 1.89 20 6.75 1.12 11 5.36 2.06 6 6.50 0.55 10 6.40 2.59 Forestry and landscape 9 5.78 2.22 13 6.15 1.21 11 5.64 1.69 6 6.00 1.41 8 5.50 2.27 Marine debris 9 5.22 2.05 12 5.92 2.02 6 4.67 2.42 3 5.33 1.15 9 4.89 2.03 Information and communications technology 25 7.68 2.01 19 6.95 1.68 9 6.00 2.35 6 7.17 1.83 11 6.00 2.61 *Significantly different between stakeholder groups 70 World Bank Group Country Opinion Survey 2018: Indonesia C. World Bank Group’s Effectiveness and Results (continued) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent does the World Bank Group’s work 28 7.68 1.36 24 6.83 1.52 14 5.79 1.93 7 6.86 1.86 15 6.80 1.86 help to achieve development results in Indonesia?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group in Indonesia? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group’s financial instruments meet 28 7.61 1.26 22 7.00 1.54 17 6.18 2.01 7 6.57 1.40 14 6.86 1.41 the needs of Indonesia* The World Bank Group meets Indonesia’s needs for 27 7.41 1.37 22 6.86 1.21 17 6.12 2.18 6 6.33 1.51 15 6.80 2.01 knowledge services *Significantly different between stakeholder groups Which of the following best describes your current position? Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD How effectively does the World Bank Group help Indonesia to mobilize finance for development from 24 7.71 1.78 22 6.95 1.40 12 6.42 2.23 7 6.71 1.60 10 6.40 2.12 private sector sources? (1-Not effectively at all, 10-Very effectively) D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research Percentage of Respondents Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other Weekly 0.0% 0.0% 0.0% 0.0% 6.3% Monthly 14.8% 4.5% 22.2% 0.0% 6.3% A few times a year 33.3% 36.4% 50.0% 12.5% 56.3% Rarely 48.1% 50.0% 22.2% 62.5% 25.0% Never 3.7% 9.1% 5.6% 25.0% 6.3% 71 World Bank Group Country Opinion Survey 2018: Indonesia D. The World Bank Group’s Knowledge Work and Activities (continued) In Indonesia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Are timely 27 6.93 1.49 23 7.22 1.28 15 6.33 1.80 5 7.00 0.71 15 6.87 1.92 Include appropriate level of stakeholder involvement 27 7.41 1.22 25 6.84 1.43 17 6.41 1.77 7 6.43 1.62 14 6.93 1.38 during preparation Lead to practical solutions 27 7.33 1.66 22 6.64 1.47 17 6.18 1.59 7 6.57 1.51 15 6.67 1.54 Are accessible (well written and easy to understand) 27 7.78 1.34 24 7.29 1.30 17 7.24 1.39 7 7.00 1.63 15 7.33 1.40 Are source of relevant information on global good 26 8.19 1.13 24 7.29 1.33 18 7.33 1.50 7 7.00 .82 14 7.43 1.60 practices Are adequately disseminated 26 7.77 1.37 24 7.13 1.83 18 6.72 1.67 7 6.43 1.81 14 7.21 2.01 Are translated enough into local language* 26 7.88 1.51 23 7.09 1.50 18 5.94 2.29 7 6.86 1.46 14 7.36 2.21 Are adaptable to Indonesia’s specific development 26 7.69 1.62 23 7.13 1.58 16 6.38 1.67 6 7.17 0.75 15 7.33 1.54 challenges and country circumstances *Significantly different between stakeholder groups Which of the following best describes your current position? Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and 27 7.67 1.36 23 6.87 1.79 17 6.41 1.91 8 6.88 1.13 15 7.40 1.45 activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 27 7.78 1.01 24 7.46 1.28 18 7.00 1.64 8 6.63 1.85 15 7.40 1.45 activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 72 World Bank Group Country Opinion Survey 2018: Indonesia E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD The World Bank Group disburses funds promptly 25 7.16 1.31 20 6.75 1.33 11 6.27 2.37 7 5.71 2.06 8 7.38 2.62 The World Bank Group effectively monitors and 27 7.78 1.34 23 6.91 1.38 15 7.13 1.51 7 6.43 1.13 11 7.18 2.23 evaluates the projects and programs it supports The World Bank Group’s approvals and reviews are 27 7.30 1.35 20 6.90 1.29 14 5.93 2.02 7 6.14 1.21 11 7.00 2.28 done in a timely fashion The World Bank Group’s “Safeguard Policy” 26 7.50 1.77 21 7.10 1.22 14 6.21 2.22 6 6.17 0.75 11 7.27 2.20 requirements are reasonable The World Bank Group’s conditions on its lending are 26 7.19 1.92 22 6.68 1.43 8 5.38 2.26 6 6.33 1.63 12 6.50 2.02 reasonable The World Bank Group takes decisions quickly in 28 7.32 1.61 22 6.32 1.21 13 5.08 2.18 7 6.29 0.95 11 7.18 2.14 Indonesia* Working with the World Bank Group increases 28 7.46 1.48 21 6.81 1.33 15 6.07 1.75 7 6.57 1.51 12 7.17 2.04 Indonesia’s institutional capacity Where country systems are adequate, the World 26 7.38 1.68 20 6.80 1.79 12 5.83 2.17 7 6.43 1.27 10 7.10 2.42 Bank Group makes appropriate use of them *Significantly different between stakeholder groups Which of the following best describes your current position? Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD To what extent do you believe that the donor community is doing enough to support the 22 7.55 2.13 20 6.60 1.98 11 6.00 2.00 5 7.40 0.89 8 6.63 2.83 government’s efforts related to refugees in Indonesia? (1-To no degree at all, 10-To a very significant degree) 73 World Bank Group Country Opinion Survey 2018: Indonesia E. Working with the World Bank Group (continued) In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to the refugee crisis in Indonesia? (Choose no more than TWO) Percentage of Respondents Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research (Responses combined) Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other Education* 3.6% 46.2% 15.8% 37.5% 25.0% Health 32.1% 34.6% 26.3% 50.0% 50.0% Supporting poor and marginalized local communities 25.0% 19.2% 21.1% 0.0% 43.8% Jobs 46.4% 11.5% 42.1% 25.0% 25.0% Business development 10.7% 23.1% 15.8% 12.5% 12.5% Infrastructure 28.6% 15.4% 10.5% 25.0% 6.3% Social cohesion 21.4% 19.2% 10.5% 25.0% 12.5% Public services 10.7% 11.5% 26.3% 0.0% 6.3% Macro issues (fiscal accounts, balance of payments, etc.) 7.1% 11.5% 0.0% 0.0% 0.0% Don’t know 7.1% 0.0% 10.5% 0.0% 12.5% Other* 0.0% 0.0% 0.0% 12.5% 0.0% *Significantly different between stakeholder groups Please rate how you feel when you think about the impact of the refugees in regards to…. Indonesia’s economy Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research Percentage of Respondents Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other A very negative impact 0.0% 11.5% 5.9% 0.0% 20.0% A somewhat negative impact 40.7% 26.9% 58.8% 25.0% 40.0% A somewhat positive impact 22.2% 30.8% 23.5% 37.5% 20.0% A very positive impact 33.3% 11.5% 5.9% 12.5% 6.7% No impact at all 3.7% 19.2% 5.9% 25.0% 13.3% Social cohesion Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research Percentage of Respondents Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other A very negative impact 11.1% 3.8% 5.9% 0.0% 13.3% A somewhat negative impact 48.1% 42.3% 58.8% 37.5% 53.3% A somewhat positive impact 18.5% 23.1% 11.8% 50.0% 20.0% A very positive impact 18.5% 15.4% 17.6% 12.5% 13.3% No impact at all 3.7% 15.4% 5.9% 0.0% 0.0% National security Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research Percentage of Respondents Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other A very negative impact 11.1% 7.7% 0.0% 12.5% 6.7% A somewhat negative impact 40.7% 38.5% 58.8% 50.0% 33.3% A somewhat positive impact 22.2% 23.1% 23.5% 37.5% 26.7% A very positive impact 14.8% 7.7% 11.8% 0.0% 13.3% No impact at all 11.1% 23.1% 5.9% 0.0% 20.0% 74 World Bank Group Country Opinion Survey 2018: Indonesia E. Working with the World Bank Group (continued) Please rate how you feel when you think about the impact of the refugees in regards to…. Public service delivery* Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research Percentage of Respondents Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other A very negative impact 0.0% 3.8% 0.0% 0.0% 20.0% A somewhat negative impact 55.6% 26.9% 41.2% 37.5% 26.7% A somewhat positive impact 22.2% 23.1% 41.2% 62.5% 20.0% A very positive impact 18.5% 19.2% 11.8% 0.0% 20.0% No impact at all 3.7% 26.9% 5.9% 0.0% 13.3% *Significantly different between stakeholder groups Indonesia’s poor and marginalized Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research Percentage of Respondents Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other A very negative impact 7.4% 7.7% 0.0% 12.5% 26.7% A somewhat negative impact 63.0% 50.0% 52.9% 50.0% 53.3% A somewhat positive impact 18.5% 15.4% 29.4% 37.5% 6.7% A very positive impact 11.1% 11.5% 17.6% 0.0% 13.3% No impact at all 0.0% 15.4% 0.0% 0.0% 0.0% 75 World Bank Group Country Opinion Survey 2018: Indonesia F. The Future Role of the World Bank Group in Indonesia Which of the following SHOULD the World Bank Group do to make itself of greater value in Indonesia? (Choose no more than TWO) Percentage of Respondents Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research (Responses combined) Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other Offer more innovative knowledge services 25.0% 15.4% 15.8% 12.5% 18.8% Collaborate more effectively with Government clients 25.0% 26.9% 26.3% 25.0% 37.5% Work faster 10.7% 11.5% 5.3% 12.5% 0.0% Reduce the complexity of obtaining World Bank Group 21.4% 19.2% 26.3% 37.5% 18.8% financing Increase availability of Reimbursable Advisory Services 3.6% 0.0% 0.0% 0.0% 0.0% (RAS) Help to bring discipline/effective supervision to 10.7% 3.8% 10.5% 12.5% 6.3% implementation of World Bank Group projects Collaborate more effectively with organizations such as 0.0% 0.0% 10.5% 0.0% 12.5% bilaterals, multilaterals, trust funds, UN agencies Offer more innovative financial products 14.3% 7.7% 5.3% 12.5% 12.5% Ensure greater selectivity in its work 7.1% 19.2% 5.3% 0.0% 0.0% Provide more adequate data/knowledge/statistics/figures 0.0% 15.4% 15.8% 0.0% 18.8% on Indonesia’s economy Improve the competitiveness of its financing compared to 3.6% 3.8% 5.3% 12.5% 6.3% markets Work more with civil society and beneficiary 14.3% 11.5% 42.1% 25.0% 6.3% representatives* Increase the level of capacity development in the country* 28.6% 0.0% 10.5% 12.5% 25.0% Leverage the private sector more 14.3% 23.1% 5.3% 25.0% 12.5% Improve the quality of its experts as related to Indonesia’s 10.7% 7.7% 10.5% 0.0% 0.0% specific challenges Work more with private sector 3.6% 23.1% 0.0% 12.5% 6.3% Other 0.0% 3.8% 0.0% 0.0% 12.5% *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in Indonesia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Indonesia? (Select only ONE response) Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research Percentage of Respondents Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other Financial services 37.0% 38.5% 22.2% 37.5% 0.0% Knowledge products 25.9% 26.9% 33.3% 12.5% 37.5% Convening services 7.4% 3.8% 11.1% 12.5% 6.3% None of the above 0.0% 0.0% 0.0% 0.0% 6.3% The combination is appropriate for Indonesia 25.9% 30.8% 33.3% 25.0% 43.8% 76 World Bank Group Country Opinion Survey 2018: Indonesia G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Indonesia? (Choose no more than TWO) Percentage of Respondents Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research (Responses combined) Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other Local radio 0.0% 3.8% 5.3% 0.0% 0.0% International radio 3.6% 3.8% 0.0% 0.0% 6.3% Social media 14.3% 38.5% 21.1% 0.0% 18.8% International newspapers 25.0% 15.4% 10.5% 12.5% 6.3% Local television 28.6% 23.1% 26.3% 50.0% 18.8% Internet 64.3% 69.2% 84.2% 75.0% 68.8% Periodicals 17.9% 11.5% 21.1% 12.5% 37.5% International television 7.1% 7.7% 5.3% 12.5% 12.5% Local newspapers 28.6% 15.4% 21.1% 25.0% 18.8% Other 0.0% 0.0% 5.3% 0.0% 6.3% How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research (Responses combined) Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other World Bank Group’s publications and other written 42.9% 30.8% 52.6% 50.0% 43.8% materials e-Newsletters 17.9% 26.9% 10.5% 12.5% 18.8% World Bank Group’s seminars/workshops/conferences 46.4% 34.6% 21.1% 50.0% 37.5% Mobile phones 3.6% 3.8% 5.3% 0.0% 0.0% Direct contact with World Bank Group 35.7% 23.1% 26.3% 25.0% 50.0% World Bank Group’s website 21.4% 38.5% 42.1% 25.0% 18.8% Social media 10.7% 34.6% 21.1% 12.5% 6.3% Other 0.0% 0.0% 0.0% 12.5% 6.3% Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions?* Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research Percentage of Respondents Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other Yes 89.3% 60.0% 73.7% 62.5% 46.7% No 10.7% 40.0% 26.3% 37.5% 53.3% *Significantly different between stakeholder groups Do you have reliable access to the Internet? Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research Percentage of Respondents Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other Yes 100.0% 84.0% 94.7% 87.5% 93.8% No 0.0% 16.0% 5.3% 12.5% 6.3% 77 World Bank Group Country Opinion Survey 2018: Indonesia G. Communication and Information Sharing (continued) Do you use/have you used the World Bank Group website? Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research Percentage of Respondents Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other Yes 92.9% 84.0% 89.5% 75.0% 87.5% No 7.1% 16.0% 10.5% 25.0% 12.5% Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, Twitter, YouTube, and Flickr)? Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research Percentage of Respondents Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other Yes 39.3% 36.0% 63.2% 50.0% 50.0% No 60.7% 64.0% 36.8% 50.0% 50.0% Which Internet connection do you use primarily when visiting a World Bank Group website? Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research Percentage of Respondents Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other High speed/WiFi 85.7% 96.0% 94.7% 100.0% 93.8% Dial-up 14.3% 4.0% 5.3% 0.0% 6.3% How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for information/knowledge that you can use in your work? Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research Percentage of Respondents Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other Weekly 3.6% 4.0% 10.5% 0.0% 6.3% Monthly 21.4% 8.0% 15.8% 0.0% 12.5% A few times a year 32.1% 32.0% 47.4% 12.5% 50.0% Rarely 32.1% 48.0% 21.1% 75.0% 25.0% Never 10.7% 8.0% 5.3% 12.5% 6.3% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other N Mean SD N Mean SD N Mean SD N Mean SD N Mean SD I find the World Bank Group’s websites easy to 25 8.00 1.47 21 7.57 1.43 17 7.24 1.56 6 7.83 .75 14 7.36 1.86 navigate. I find the information on the World Bank Group’s 24 8.29 1.00 21 7.52 1.63 17 7.53 1.42 7 7.71 .95 14 7.43 2.03 websites useful. The World Bank Group’s social media channels are 22 7.77 1.19 19 7.63 1.67 19 6.74 1.94 6 6.83 2.40 9 7.00 2.40 valuable sources of information about the institution 78 World Bank Group Country Opinion Survey 2018: Indonesia H. Background Information Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country?* (Select only ONE response) Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research Percentage of Respondents Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other Yes 86.7% 32.0% 21.1% 11.1% 58.8% No 13.3% 68.0% 78.9% 88.9% 41.2% *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you primarily engage with in Indonesia? (Select only ONE response) Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research Percentage of Respondents Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other The World Bank (IDA) 86.2% 88.0% 93.3% 85.7% 94.4% The International Finance Corporation (IFC) 13.8% 12.0% 0.0% 14.3% 5.6% The Multilateral Investment Guarantee Agency (MIGA) 0.0% 0.0% 0.0% 0.0% 0.0% Other 0.0% 0.0% 6.7% 0.0% 0.0% Do your projects involve both the World Bank and the IFC?* Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research Percentage of Respondents Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other Yes 73.3% 11.5% 36.8% 37.5% 44.4% No 26.7% 88.5% 63.2% 62.5% 55.6% *Significantly different between stakeholder groups If yes, what was your view of how the two institutions work together in Indonesia? (Select only ONE response) Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research Percentage of Respondents Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other The two institutions work well together 63.6% 100.0% 42.9% 25.0% 75.0% The way the two institutions work together needs 31.8% 0.0% 42.9% 50.0% 12.5% improvement The two institutions do not work well together 0.0% 0.0% 0.0% 0.0% 0.0% Don't know 4.5% 0.0% 14.3% 25.0% 12.5% Which of the following describes most of your exposure to the World Bank Group in Indonesia? (Choose no more than TWO) Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research Percentage of Respondents Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other Observer* 10.3% 25.9% 36.8% 37.5% 0.0% Use World Bank Group reports/data 48.3% 40.7% 36.8% 0.0% 41.2% Engage in World Bank Group related/sponsored 34.5% 11.1% 47.4% 37.5% 52.9% events/activities* Collaborate as part of my professional duties 41.4% 33.3% 26.3% 50.0% 47.1% Use World Bank Group website for information, data, 27.6% 33.3% 21.1% 50.0% 35.3% research, etc. *Significantly different between stakeholder groups 79 World Bank Group Country Opinion Survey 2018: Indonesia H. Background Information (continued) What’s your gender?* Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research Percentage of Respondents Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other Female 13.3% 44.4% 47.4% 22.2% 50.0% Male 86.7% 55.6% 52.6% 77.8% 50.0% *Significantly different between stakeholder groups What’s your age?* Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research Percentage of Respondents Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other 25 and under 0.0% 0.0% 5.3% 0.0% 5.6% 26-35 10.0% 18.5% 15.8% 22.2% 22.2% 36-45 56.7% 59.3% 36.8% 11.1% 11.1% 46-55 26.7% 14.8% 36.8% 44.4% 27.8% 56 and above 6.7% 7.4% 5.3% 22.2% 33.3% *Significantly different between stakeholder groups Which best represents your geographic location?* Employee of a Ministry/ PMU/ Private Sector/ Financial Academia/ Research Percentage of Respondents Consultant on WBG Project Sector/ Private Bank CSO Institute/ Think Tank Other Jakarta 90.0% 80.8% 57.9% 33.3% 72.2% Java, Sumatera, Bali 10.0% 19.2% 36.8% 66.7% 16.7% Kalimantan, Sulawesi 0.0% 0.0% 0.0% 0.0% 5.6% Indonesia timur 0.0% 0.0% 5.3% 0.0% 5.6% *Significantly different between stakeholder groups 80 World Bank Group Country Opinion Survey 2018: Indonesia Appendix C: Responses to Indicator Questions by Geographic Location18  Jakarta N=75  Other N=27 B. Overall Attitudes toward the World Bank Group Which best represents your geographic location? Jakarta Other N Mean SD N Mean SD Overall, please rate your impression of the World Bank 68 7.12 1.71 25 6.64 1.60 Group’s effectiveness in Indonesia. (1-Not effective at all, 10-Very effective) To what extent do you agree with the following statements about the World Bank Group’s work in Indonesia? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Jakarta Other N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant 71 7.04 1.73 25 6.64 1.55 role in development in Indonesia The World Bank Group’s work is aligned with what I 68 6.99 1.97 25 6.48 1.48 consider the development priorities for Indonesia To what extent is the World Bank Group an effective development partner in Indonesia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Jakarta Other N Mean SD N Mean SD Responsiveness to needs 61 6.97 1.66 24 6.29 1.65 Flexibility (in terms of the institution’s products and 62 6.37 1.73 24 5.96 1.63 services) Flexibility (in terms of changing country circumstances) 63 6.52 1.76 23 6.00 1.60 Being inclusive 63 6.81 1.42 24 6.46 1.79 Openness (sharing data and other information) 66 7.20 1.66 25 7.16 1.25 Collaboration with the Government* 66 7.79 1.34 25 7.12 1.30 The speed in which it gets things accomplished on the 59 6.63 1.62 23 5.87 1.77 ground Helping to bring discipline/effective supervision to 58 6.91 1.58 23 6.30 1.29 implementation of investment projects Collaboration with civil society 61 6.43 1.84 25 6.16 1.62 Staff accessibility 62 6.95 1.69 25 6.68 1.65 Collaboration with other donors and development 61 7.23 1.36 24 6.29 1.85 partners* Collaboration with the private sector 54 6.65 1.74 21 5.95 1.72 Straightforwardness and honesty 64 6.73 1.72 24 6.29 1.63 Treating clients and stakeholders in Indonesia with 67 7.19 1.50 25 6.44 1.64 respect* Being a long-term partner* 65 7.38 1.45 24 6.54 1.56 *Significantly different between geographic locations 18102 respondents provided information about their geographic location. Only these respondents were included in the analysis presented in this appendix. 81 World Bank Group Country Opinion Survey 2018: Indonesia C. World Bank Group’s Effectiveness and Results Which best represents your geographic location? Jakarta Other N Mean SD N Mean SD To what extent does the World Bank Group’s work help 65 7.02 1.62 22 6.59 1.94 to achieve development results in Indonesia? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Indonesia? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Jakarta Other N Mean SD N Mean SD The World Bank Group’s financial instruments meet the 65 7.08 1.60 23 6.70 1.52 needs of Indonesia The World Bank Group meets Indonesia’s needs for 64 7.08 1.54 22 6.09 1.90 knowledge services* *Significantly different between geographic locations D. The World Bank Group’s Knowledge Work and Activities In Indonesia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? Jakarta Other N Mean SD N Mean SD Are adaptable to Indonesia’s specific development 62 7.45 1.52 23 6.39 1.47 challenges and country circumstances* *Significantly different between geographic locations Which best represents your geographic location? Jakarta Other N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make 66 7.15 1.63 23 6.87 1.55 to development results in your country? Overall, how would you rate the technical quality of the 67 7.49 1.27 24 6.96 1.57 World Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Jakarta Other N Mean SD N Mean SD The World Bank Group takes decisions quickly in 58 6.95 1.55 23 5.65 2.08 Indonesia* Where country systems are adequate, the World Bank 53 7.26 1.69 22 5.86 2.05 Group makes appropriate use of them* *Significantly different between geographic locations 82 World Bank Group Country Opinion Survey 2018: Indonesia Appendix D: Responses to Selected Questions by Level of Collaboration with the World Bank Group19 Note that this appendix presents comparative analysis of the data from those respondents who collaborate with the WBG vs. those respondents who do not collaborate with the WBG and covers the following selected questions from the FY 2018 Indonesia COS questionnaire: All 10-point scale questions and question B4 “When thinking about how the World Bank Group can have the most impact on development results in Indonesia, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge s ervices) in Indonesia?” Collaborating with the WBG N=49 Not collaborating with the WBG N=51 B. Overall Attitudes toward the World Bank Group Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 47 7.70 1.25 50 6.66 2.24 Indonesia?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 47 7.43 1.41 44 6.48 1.84 effectiveness in Indonesia.* (1-Not effective at all, 10-Very effective) *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Indonesia solve its most complicated 45 7.33 1.30 42 6.71 1.83 development challenges? (1-To no degree at all, 10-To a very significant degree) 19Only 100 respondents provided information about whether they collaborated with the WBG, therefore, only responses from these individuals were analyzed. 83 World Bank Group Country Opinion Survey 2018: Indonesia B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Indonesia, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Indonesia? (Choose no more than THREE) Percentage of Respondents Collaborating with Not collaborating (Responses combined) the WBG with the WBG Energy 17.0% 8.0% Water and sanitation 8.5% 4.0% Pollution 0.0% 2.0% Job creation/employment 23.4% 28.0% Health 6.4% 8.0% Financial markets 17.0% 6.0% Social protection 10.6% 8.0% Gender equity 0.0% 4.0% Private sector development 10.6% 8.0% Education* 10.6% 28.0% Public sector governance/reform 19.1% 26.0% Global/regional integration 8.5% 2.0% Food security 0.0% 6.0% Urban development 10.6% 2.0% Judiciary reform 6.4% 4.0% Economic growth 29.8% 22.0% Disaster risk management 4.3% 0.0% Equality of opportunity 6.4% 6.0% Forestry and landscape 2.1% 6.0% Information and communications technology 6.4% 6.0% Transport 17.0% 12.0% Agriculture and rural development 10.6% 22.0% Trade and exports 14.9% 12.0% Crime and violence 2.1% 2.0% Natural resource management 10.6% 14.0% Climate change 6.4% 6.0% Poverty reduction 25.5% 16.0% Anti corruption 4.3% 12.0% Marine debris 0.0% 0.0% *Significantly different between collaborators and non-collaborators How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Indonesia Government’s efforts to reduce poverty? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Investment Project Financing (IPF) 24 7.13 1.65 24 6.21 1.98 Development Policy Financing (DPF) 26 7.04 1.43 26 6.35 1.72 Program-for-Results Financing (PforR) 26 6.96 1.51 22 6.23 1.45 Trust funds and grants* 38 7.13 1.49 27 5.96 1.74 MIGA Guarantees 19 6.63 1.42 23 5.87 1.58 IFC Investment Services* 27 7.19 1.33 23 5.96 1.85 IFC Advisory Services* 29 7.10 1.65 23 5.83 1.83 *Significantly different between collaborators and non-collaborators 84 World Bank Group Country Opinion Survey 2018: Indonesia B. Overall Attitudes toward the World Bank Group (continued) To what extent do you agree with the following statements about the World Bank Group’s work in Indonesia? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 45 7.62 1.45 49 6.35 1.75 development in Indonesia* The World Bank Group’s work is aligned with what I consider 44 7.52 1.58 47 6.23 1.98 the development priorities for Indonesia* *Significantly different between collaborators and non-collaborators To what extent is the World Bank Group an effective development partner in Indonesia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Responsiveness to needs* 46 7.41 1.24 37 6.03 1.89 Flexibility (in terms of the institution’s products and services) 45 6.56 1.67 39 5.97 1.77 Flexibility (in terms of changing country circumstances)* 44 6.77 1.65 40 6.03 1.79 Being inclusive 45 6.98 1.54 40 6.43 1.53 Openness (sharing data and other information) 45 7.47 1.18 44 6.95 1.84 Collaboration with the Government* 45 7.98 1.16 44 7.27 1.47 The speed in which it gets things accomplished on the ground* 44 6.86 1.49 36 5.97 1.84 Helping to bring discipline/effective supervision to 42 6.93 1.66 37 6.57 1.37 implementation of investment projects Collaboration with civil society 41 6.71 1.74 43 6.05 1.83 Staff accessibility* 45 7.60 1.39 40 6.23 1.76 Collaboration with other donors and development partners* 46 7.33 1.45 37 6.62 1.64 Collaboration with the private sector* 39 6.90 1.64 34 6.06 1.82 Straightforwardness and honesty* 46 7.13 1.47 40 6.10 1.84 Treating clients and stakeholders in Indonesia with respect 46 7.33 1.51 44 6.70 1.61 Being a long-term partner* 46 7.63 1.25 41 6.71 1.68 *Significantly different between collaborators and non-collaborators C. World Bank Group’s Effectiveness and Results In Indonesia, to what extent do the World Bank Group’s financial resources, advice, and knowledge influence policy related to … ? (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Gender 29 6.34 2.00 32 5.91 1.96 The impact of climate change 32 6.56 1.88 30 5.67 1.71 85 World Bank Group Country Opinion Survey 2018: Indonesia C. World Bank Group’s Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Indonesia? (1-Not effective at all, 10-Very effective) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Social protection 35 7.20 1.98 34 6.38 1.84 Gender equity 25 6.48 1.96 28 6.14 1.63 Private sector development 31 7.03 1.76 38 6.45 2.01 Education* 35 7.23 1.66 40 6.38 1.75 Public sector governance/reform 40 7.33 1.53 38 6.63 1.76 Global/regional integration* 32 7.47 1.39 34 6.71 1.64 Food security* 29 6.83 1.65 30 5.90 1.56 Urban development 39 7.03 1.63 35 6.71 1.49 Energy 33 6.76 1.37 32 6.59 1.64 Water and sanitation* 37 7.08 1.61 33 6.21 1.47 Pollution 31 6.26 1.55 31 6.10 2.02 Job creation/employment 32 5.94 1.48 39 5.41 1.58 Health 36 6.97 1.86 39 6.51 1.54 Financial markets 28 7.57 2.04 34 7.24 1.95 Transport 33 7.03 1.57 36 6.69 1.39 Agriculture and rural development 31 6.48 1.73 36 6.25 1.54 Trade and exports 25 7.32 1.77 34 6.68 1.49 Crime and violence 20 5.60 1.82 29 5.24 1.55 Natural resource management 30 6.33 1.97 37 6.35 1.49 Climate change 30 6.30 2.04 32 6.50 1.34 Poverty reduction* 38 6.68 1.71 41 5.83 1.61 Anti corruption 30 5.50 1.83 33 5.42 1.85 Judiciary reform 24 5.58 1.74 31 5.74 1.53 Economic growth* 35 7.71 1.47 41 6.66 1.77 Disaster risk management 28 6.32 1.79 29 6.45 1.55 Equality of opportunity 31 6.77 2.03 36 6.50 1.68 Forestry and landscape 16 5.69 2.15 28 5.93 1.49 Marine debris 14 4.57 1.79 22 5.59 2.02 Information and communications technology 32 6.91 2.32 35 7.09 2.01 *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 43 7.26 1.63 42 6.57 1.80 achieve development results in Indonesia? (1-To no degree at all, 10-To a very significant degree) 86 World Bank Group Country Opinion Survey 2018: Indonesia C. World Bank Group’s Effectiveness and Results (continued) To what extent do you agree with the following statements about the World Bank Group in Indonesia? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs 42 7.38 1.48 43 6.56 1.64 of Indonesia* The World Bank Group meets Indonesia’s needs for knowledge 44 7.18 1.73 40 6.50 1.62 services *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD How effectively does the World Bank Group help Indonesia to 34 7.41 1.91 38 6.61 1.73 mobilize finance for development from private sector sources? (1-Not effectively at all, 10-Very effectively) D. The World Bank Group’s Knowledge Work and Activities In Indonesia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Are timely 43 6.84 1.68 39 6.95 1.45 Include appropriate level of stakeholder involvement during 44 7.20 1.36 43 6.60 1.58 preparation Lead to practical solutions* 44 7.11 1.54 41 6.41 1.63 Are accessible (well written and easy to understand)* 44 7.73 1.23 43 7.14 1.47 Are source of relevant information on global good practices* 42 7.90 1.38 44 7.27 1.32 Are adequately disseminated 43 7.56 1.64 43 6.88 1.79 Are translated enough into local language 42 7.45 1.80 43 6.81 2.00 Are adaptable to Indonesia’s specific development challenges 42 7.40 1.67 41 7.02 1.56 and country circumstances *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 42 7.55 1.48 45 6.69 1.70 development results in your country?* Overall, how would you rate the technical quality of the World 43 7.72 1.30 46 7.07 1.45 Bank Group's knowledge work and activities?* (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) *Significantly different between collaborators and non-collaborators 87 World Bank Group Country Opinion Survey 2018: Indonesia E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD The World Bank Group disburses funds promptly 34 7.12 1.68 34 6.41 1.89 The World Bank Group effectively monitors and evaluates the 41 7.63 1.65 39 6.79 1.30 projects and programs it supports* The World Bank Group’s approvals and reviews are done in a 41 7.05 1.69 35 6.51 1.65 timely fashion The World Bank Group’s “Safeguard Policy” requirements are 40 7.35 1.99 35 6.66 1.51 reasonable The World Bank Group’s conditions on its lending are 37 6.78 1.95 34 6.44 1.80 reasonable The World Bank Group takes decisions quickly in Indonesia 41 6.88 1.89 37 6.19 1.70 Working with the World Bank Group increases Indonesia’s 43 7.44 1.65 37 6.30 1.45 institutional capacity* Where country systems are adequate, the World Bank Group 38 7.26 1.90 34 6.38 1.89 makes appropriate use of them *Significantly different between collaborators and non-collaborators Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD To what extent do you believe that the donor community is doing enough to support the government’s efforts related to refugees 30 6.93 2.45 33 6.76 1.87 in Indonesia? (1-To no degree at all, 10-To a very significant degree) G. Communication and Information Sharing Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? Yes No N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate. 41 7.80 1.62 40 7.43 1.43 I find the information on the World Bank Group’s websites 40 8.08 1.54 41 7.46 1.38 useful. The World Bank Group’s social media channels are valuable 33 7.61 1.73 39 7.03 1.87 sources of information about the institution 88 World Bank Group Country Opinion Survey 2018: Indonesia Appendix E: Responses to Selected Questions by Year20 All data presented in this appendix are weighted. As a result, means of the FY 2018 data and the total number of respondents indicated will be slightly different from the aggregated responses in Appendix A. Similarly, responses from FY 2015 respondents and the total number of respondents indicated may differ from those reported in the FY 2015 COS report. • FY 2015 Number of comparable respondents N=148 • FY 2018 Number of comparable respondents N=100 By weighting, the FY 2018 and FY 2015 samples have the same stakeholder composition and thus are comparable. The stakeholder groups which do not have respondents in both years are not included in the comparison. The weighted stakeholder breakdown is presented below: Percentage of Respondents FY 2015 FY 2018 Office of the President/Prime Minister/Minister and State/Local 39% 39% Government Institutions Bilateral/Multilateral Agencies 3% 3% Civil Society 22% 22% Private Sector 19% 19% Academia 11% 11% Media 6% 6% A. General Issues facing Indonesia In general would you say that Indonesia is headed in ... ? Percentage of Respondents FY 2015 FY 2018 The right direction 74.3% 83.5% The wrong direction 2.0% 4.1% Not sure 23.6% 12.4% B. Overall Attitudes toward the World Bank Group Year FY 2015 FY 2018 N Mean SD N Mean SD How familiar are you with the work of the World Bank Group in 148 6.67 2.12 97 7.20 1.73 Indonesia?* (1-Not familiar at all, 10-Extremely familiar) *Significantly different between FY 2015 and FY 2018 Year FY 2015 FY 2018 N Mean SD N Mean SD Overall, please rate your impression of the World Bank Group’s 135 6.37 1.66 93 7.01 1.65 effectiveness in Indonesia.* (1-Not effective at all, 10-Very effective) *Significantly different between FY 2015 and FY 2018 Year FY 2015 FY 2018 N Mean SD N Mean SD To what extent do you believe the World Bank Group’s staff is well prepared to help Indonesia solve its most complicated 141 6.48 1.85 88 7.02 1.53 development challenges?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between FY 2015 and FY 2018 20Only those questions that were asked in the FY 2015 and FY 2018 country opinion surveys, with similar response scales/options, are presented. 89 World Bank Group Country Opinion Survey 2018: Indonesia B. Overall Attitudes toward the World Bank Group (continued) To what extent do you believe that the World Bank Group’s work and support help the poorest in Indonesia? * (Select only ONE response) Percentage of Respondents FY 2015 FY 2018 To a fully sufficient degree 6.1% 4.3% To a somewhat sufficient degree 45.9% 37.2% To a somewhat insufficient degree 38.5% 29.8% To a very insufficient degree 4.7% 10.6% Don’t know 4.7% 18.1% *Significantly different between FY 2015 and FY 2018 To what extent do you agree with the following statements about the World Bank Group’s work in Indonesia? (1-Strongly disagree, 10-Strongly agree) Year FY 2015 FY 2018 N Mean SD N Mean SD Overall the World Bank Group currently plays a relevant role in 141 6.66 1.63 95 7.01 1.72 development in Indonesia The World Bank Group’s work is aligned with what I consider 143 6.39 1.64 92 6.92 1.85 the development priorities for Indonesia* *Significantly different between FY 2015 and FY 2018 To what extent is the World Bank Group an effective development partner in Indonesia, in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Year FY 2015 FY 2018 N Mean SD N Mean SD Responsiveness to needs 133 6.52 1.58 86 6.77 1.71 Flexibility (in terms of the institution’s products and services) 135 6.20 1.55 85 6.22 1.75 Flexibility (in terms of changing country circumstances) 130 6.30 1.52 85 6.36 1.77 Being inclusive 131 6.46 1.51 88 6.69 1.58 Openness (sharing data and other information)* 137 6.64 1.67 90 7.31 1.47 Collaboration with the Government* 137 7.13 1.46 90 7.56 1.37 The speed in which it gets things accomplished on the ground 129 6.23 1.78 82 6.44 1.74 Helping to bring discipline/effective supervision to 80 6.72 1.57 implementation of investment projects ' Collaboration with civil society 134 6.23 1.69 86 6.44 1.76 Staff accessibility 130 6.57 1.65 88 7.01 1.63 Collaboration with other donors and development partners 132 6.86 1.67 85 7.03 1.61 Collaboration with the private sector 120 6.32 1.56 74 6.45 1.75 Straightforwardness and honesty 132 6.38 1.69 87 6.65 1.71 Treating clients and stakeholders in Indonesia with respect'' 139 6.68 1.67 91 7.02 1.61 Being a long-term partner 130 6.73 1.66 88 7.12 1.59 *Significantly different between FY 2015 and FY 2018 'Only FY 2018 COS questionnaire had this response option. ''In FY 2015, the response option was “The World Bank Group treats clients and stakeholders in Indonesia with respect ” with the 10- point scale “1-Strongly disagree, 10-Strongly agree.” 90 World Bank Group Country Opinion Survey 2018: Indonesia C. World Bank Group’s Effectiveness and Results How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Indonesia?21 (1-Not effective at all, 10-Very effective) Year FY 2015 FY 2018 N Mean SD N Mean SD Social protection 100 6.64 1.78 70 6.83 1.95 Gender equity 102 6.72 1.79 56 6.37 1.78 Private sector development 89 6.47 1.66 68 6.80 1.80 Education 111 6.66 1.85 76 6.79 1.77 Public sector governance/reform 112 6.54 1.65 78 6.99 1.64 Global/regional integration* 85 6.33 1.89 66 7.05 1.60 Food security 94 6.33 1.94 59 6.42 1.63 Urban development* 88 6.05 1.85 73 6.88 1.59 Energy 87 6.24 1.90 65 6.66 1.53 Water and sanitation 98 6.87 1.96 70 6.71 1.57 Pollution 62 6.19 1.67 Job creation/employment* 105 6.34 1.75 70 5.65 1.57 Health 107 6.56 1.79 74 6.73 1.73 Financial markets* 92 6.55 1.76 61 7.33 2.04 Transport' 89 6.44 1.67 69 6.83 1.51 Agriculture and rural development'' 105 6.55 1.78 69 6.35 1.61 Trade and exports 90 6.56 1.70 60 6.86 1.66 Crime and violence 49 5.48 1.63 Natural resource management 84 6.54 1.88 67 6.40 1.69 Climate change 89 6.42 1.86 63 6.38 1.76 Poverty reduction* 118 6.93 1.69 79 6.39 1.67 Anti corruption* 99 6.24 2.06 62 5.61 1.79 Judiciary reform 56 5.70 1.59 Economic growth 111 6.86 1.73 76 7.14 1.70 Disaster risk management''' 95 6.35 1.92 59 6.40 1.69 Equality of opportunity 97 6.40 1.74 67 6.54 1.87 Forestry and landscape 46 5.77 1.75 Marine debris 37 5.13 1.95 Information and communications technology* 77 6.26 1.73 67 6.97 2.15 *Significantly different between FY 2015 and FY 2018 ' In FY 2015, the category was “Transport (e.g., roads, bridges, transportation) and Logistics (e.g. ports operations) .” '' In FY 2015, there were two categories related to agriculture and rural development: “Rural development” and “Agricultural development.” A mean score of responses to these two categories was calculated and included in a separate variable that then was compared to FY 2018 “Agriculture and rural development” category. ''' In FY 2015, the category was “Disaster management.” 21 The categories that were compared had the same wording or slightly different wording, but the same meaning. The categories “Pollution,” “Crime and violence,” “Forestry and landscape,” and “Marine debris” were absent in FY 2015; FY 2018 “Judiciary reform” category could not be compared to FY 2015 “Law and justice (e.g., judicial system)” category. 91 World Bank Group Country Opinion Survey 2018: Indonesia C. World Bank Group’s Effectiveness and Results (continued) Year FY 2015 FY 2018 N Mean SD N Mean SD To what extent does the World Bank Group’s work help to 134 6.52 1.64 85 6.92 1.74 achieve development results in Indonesia? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Indonesia? (1-Strongly disagree, 10-Strongly agree) Year FY 2015 FY 2018 N Mean SD N Mean SD The World Bank Group’s financial instruments meet the needs 127 6.25 1.78 86 6.95 1.61 of Indonesia* The World Bank Group meets Indonesia’s needs for knowledge 137 7.11 1.54 85 6.81 1.73 services *Significantly different between FY2015 and FY2018 D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents FY 2015 FY 2018 Weekly 4.1% 1.1% Monthly 20.3% 12.4% A few times a year 41.9% 40.4% Rarely 25.0% 39.3% Never 8.8% 6.7% In Indonesia, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Year FY 2015 FY 2018 N Mean SD N Mean SD Are timely 131 6.49 1.59 82 6.87 1.56 Include appropriate level of stakeholder involvement during 134 6.48 1.68 88 6.90 1.49 preparation Lead to practical solutions 139 6.48 1.72 86 6.78 1.61 Are accessible (well written and easy to understand)* 140 6.84 1.66 88 7.40 1.38 Are source of relevant information on global good practices* 138 7.03 1.63 87 7.55 1.36 Are adequately disseminated* 135 6.67 1.67 87 7.18 1.71 Are translated enough into local language* 120 6.02 2.17 86 7.04 1.92 Are adaptable to Indonesia’s specific development challenges 135 6.47 1.69 84 7.16 1.60 and country circumstances* *Significantly different between FY2015 and FY2018 92 World Bank Group Country Opinion Survey 2018: Indonesia D. The World Bank Group’s Knowledge Work and Activities (continued) Year FY 2015 FY 2018 N Mean SD N Mean SD Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 132 6.64 1.72 88 7.09 1.61 development results in your country? Overall, how would you rate the technical quality of the World 137 7.13 1.45 90 7.34 1.42 Bank Group's knowledge work and activities? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Year FY 2015 FY 2018 N Mean SD N Mean SD The World Bank Group disburses funds promptly 100 6.59 1.69 69 6.72 1.83 The World Bank Group effectively monitors and evaluates the 124 7.05 1.52 81 7.21 1.53 projects and programs it supports The World Bank Group’s approvals and reviews are done in a 116 6.42 1.66 78 6.79 1.69 timely fashion The World Bank Group’s “Safeguard Policy” requirements are 95 6.57 1.66 76 6.97 1.84 reasonable The World Bank Group’s conditions on its lending are 96 6.35 1.82 70 6.63 1.90 reasonable The World Bank Group takes decisions quickly in Indonesia 118 6.06 1.76 79 6.56 1.87 Working with the World Bank Group increases Indonesia’s 129 6.61 1.87 81 6.95 1.66 institutional capacity Where country systems are adequate, the World Bank Group 105 6.75 1.72 73 6.84 1.90 makes appropriate use of them F. The Future Role of the World Bank Group in Indonesia How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents FY 2015 FY 2018 Financial services 16.9% 28.6% Knowledge products 35.8% 27.5% Convening services 10.1% 7.7% None of the above 0.7% 1.1% The combination is appropriate for Indonesia 31.8% 33.0% Don't know 4.7% 2.2% 93 World Bank Group Country Opinion Survey 2018: Indonesia G. Communication and Information Sharing Are you aware of the World Bank Group's Access to Information Policies under which the World Bank Group discloses any information in its possession that is not on a list of exceptions?* Percentage of Respondents FY 2015 FY 2018 Yes 51.4% 70.7% No 48.6% 29.3% *Significantly different between FY2015 and FY2018 Do you use/have you used the World Bank Group website? Percentage of Respondents FY 2015 FY 2018 Yes 87.8% 89.2% No 12.2% 10.8% Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, Twitter, YouTube, and Flickr)? Percentage of Respondents FY 2015 FY 2018 Yes 40.5% 46.2% No 59.5% 53.8% Which Internet connection do you use primarily when visiting a World Bank Group website? Percentage of Respondents FY 2015 FY 2018 High speed/WiFi 96.6% 92.2% Dial-up 3.4% 7.8% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Year FY 2015 FY 2018 N Mean SD N Mean SD I find the World Bank Group’s websites easy to navigate. 127 7.29 1.50 82 7.61 1.51 I find the information on the World Bank Group’s websites 128 7.57 1.35 83 7.77 1.45 useful. The World Bank Group’s social media channels are valuable 86 7.03 1.81 74 7.23 1.82 sources of information about the institution 94 World Bank Group Country Opinion Survey 2018: Indonesia Appendix F: Indicator Questions as a Function of Exposure to the World Bank Group Currently, do you professionally Which of the following describes most of your exposure to the World Bank Group in Indonesia? (Choose no more than TWO) collaborate/work with the World Bank Indicator Question Group in your country? Observer Use WBG reports/data Engage in WBG activities Collaborate Use WBG website Not collaborating Collaborating with No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean No Mean Yes Mean with the WBG the WBG Overall, please rate your impression of the World Bank 6.48 7.43 7.08 6.70 6.66 7.46 6.94 7.14 7.00 7.00 7.05 6.88 Group’s effectiveness in Indonesia. Overall the World Bank Group currently plays a relevant role 6.35 7.62 7.03 6.60 6.59 7.44 6.71 7.43 6.87 7.06 7.09 6.61 in development in Indonesia The World Bank Group’s work is aligned with what I consider 6.23 7.52 7.00 6.32 6.30 7.62 6.59 7.46 6.74 7.06 7.10 6.34 the development priorities for Indonesia Responsiveness to needs 6.03 7.41 6.81 6.71 6.44 7.24 6.67 7.04 6.69 6.94 6.95 6.38 Flexibility (in terms of the institution’s products and services) 5.97 6.56 6.29 6.44 5.96 6.81 6.27 6.41 6.35 6.26 6.30 6.35 Flexibility (in terms of changing country circumstances) 6.02 6.77 6.46 6.24 6.14 6.81 6.35 6.58 6.48 6.32 6.32 6.65 Being inclusive 6.43 6.98 6.84 6.35 6.48 7.11 6.53 7.21 6.70 6.82 6.90 6.38 Openness (sharing data and other information) 6.95 7.47 7.27 6.82 6.91 7.59 6.90 7.79 7.11 7.32 7.22 7.13 Collaboration with the Government 7.27 7.98 7.81 7.00 7.48 7.89 7.51 7.93 7.52 7.85 7.77 7.38 The speed in which it gets things accomplished on the 5.97 6.86 6.30 6.94 6.17 6.75 6.40 6.48 6.32 6.59 6.59 6.04 ground Helping to bring discipline/effective supervision to 6.57 6.93 6.77 6.80 6.47 7.21 6.66 7.04 6.84 6.67 6.87 6.58 implementation of investment projects Collaboration with civil society 6.05 6.71 6.21 7.11 5.90 7.08 6.29 6.63 6.52 6.17 6.61 6.00 Staff accessibility 6.23 7.60 7.00 6.41 6.71 7.14 6.55 7.55 6.61 7.33 7.12 6.39 Collaboration with other donors and development partners 6.62 7.33 6.94 7.06 6.84 7.14 6.73 7.41 6.92 7.03 7.12 6.62 Collaboration with the private sector 6.06 6.90 6.48 6.44 6.02 7.06 6.44 6.57 6.46 6.50 6.54 6.33 Straightforwardness and honesty 6.10 7.13 6.68 6.37 6.31 7.03 6.44 7.00 6.40 6.97 6.79 6.22 Treating clients and stakeholders in Indonesia with respect 6.70 7.33 7.11 6.63 6.75 7.41 6.73 7.60 6.97 7.09 7.08 6.87 Being a long-term partner 6.71 7.63 7.31 6.61 6.81 7.69 7.02 7.47 7.15 7.21 7.21 7.07 To what extent does the World Bank Group’s work help to 6.57 7.26 7.01 6.88 6.66 7.44 6.97 7.04 6.96 7.03 7.04 6.90 achieve development results in Indonesia? The World Bank Group’s financial instruments meet the 6.56 7.38 6.94 7.16 6.76 7.31 7.02 6.93 7.02 6.93 6.98 7.00 needs of Indonesia The World Bank Group meets Indonesia’s needs for 6.50 7.18 6.81 7.06 6.63 7.16 6.86 6.85 6.96 6.68 6.83 6.92 knowledge services World Bank Group’s knowledge work and activities are adaptable to Indonesia’s specific development challenges 7.02 7.40 7.28 6.88 6.90 7.59 7.19 7.21 7.31 7.00 7.25 7.10 and country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to 6.69 7.55 7.15 6.94 6.88 7.42 6.97 7.43 7.14 7.06 7.13 7.07 development results in your country? Overall, how would you rate the technical quality of the World 7.07 7.72 7.45 7.33 7.11 7.87 7.42 7.45 7.53 7.26 7.39 7.50 Bank Group's knowledge work and activities? The World Bank Group takes decisions quickly in Indonesia 6.19 6.88 6.59 6.59 6.21 7.12 6.64 6.45 6.71 6.39 6.57 6.62 Where country systems are adequate, the World Bank 6.38 7.26 6.91 6.69 6.39 7.57 6.85 6.91 7.00 6.64 6.92 6.74 Group makes appropriate use of them Yellow highlight indicates significant difference between Yes and No means. 95 World Bank Group Country Opinion Survey 2018: Indonesia Appendix G: Indonesia FY 2018 Questionnaire World Bank Group Country Survey FY 2018 – Indonesia The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Indonesia or who observe activities related to social and economic development. The following survey will give the World Bank Group’s team that works in Indonesia, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Indonesia. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group’s work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 96 World Bank Group Country Opinion Survey 2018: Indonesia SECTION A: GENERAL ISSUES FACING INDONESIA A1. In general, would you say that Indonesia is headed in ... ? 1 The right direction 2 The wrong direction 3 Not sure A2. Listed below are a number of development priorities in Indonesia. Please identify which of the following you consider the most important development priorities in Indonesia. (Choose no more than THREE) Social protection (e.g., pensions, targeted social 1 16 Agriculture and rural development assistance) Gender equity (closing the gap between women 2 17 Trade and exports and men, and boys and girls) 3 Private sector development 18 Crime and violence 4 Education 19 Natural resource management Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 20 Climate change (e.g., mitigation, adaptation) expenditure, fiscal system reform) 6 Global/regional integration 21 Poverty reduction 7 Food security 22 Anti corruption 8 Urban development 23 Judiciary reform 9 Energy 24 Economic growth 10 Water and sanitation 25 Disaster risk management 11 Pollution 26 Equality of opportunity (i.e., social inclusion) 12 Job creation/employment 27 Forestry and landscape 13 Health 28 Information and communications technology 14 Financial markets 29 Marine debris 15 Transport (e.g., roads, bridges, transportation) 97 World Bank Group Country Opinion Survey 2018: Indonesia SECTION A: GENERAL ISSUES A3. Poverty reduction is a broad term that encompasses work in many different areas. Which THREE areas of development listed below do you believe would contribute most to reducing poverty in Indonesia? (Choose no more than THREE) 1 Economic growth 15 Water and sanitation 2 Disaster risk management 16 Pollution 3 Equality of opportunity (i.e., social inclusion) 17 Job creation/employment 4 Forestry and landscape 18 Health 5 Information and communications technology 19 Financial markets Public sector governance/reform (i.e., government Social protection (e.g., pensions, targeted social 6 20 effectiveness, public financial management, public assistance) expenditure, fiscal system reform) Gender equity (closing the gap between women 7 Agriculture and rural development 21 and men, and boys and girls) 8 Trade and exports 22 Private sector development 9 Crime and violence 23 Education 10 Climate change (e.g., mitigation, adaptation) 24 Global/regional integration 11 Transport (e.g., roads, bridges, transportation) 25 Food security 12 Energy 26 Urban development 13 Anti corruption 27 Natural resource management 14 Judiciary reform 28 Marine debris A4. The World Bank Group’s “Shared Prosperity” goal captures two key elements, economic growth and equity. It will seek to foster income growth among the bottom 40 percent of a country’s population. Improvement in the Shared Prosperity Indicator requires growth and well-being of the less well-off. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Indonesia? (Choose no more than TWO) 1 Greater access to health and nutrition for citizens 2 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 3 A growing middle class 4 Better opportunity for the poor who live in rural areas 5 Better opportunity for the poor who live in urban areas 6 Consistent economic growth 7 More reliable social safety net 8 Greater access to micro-finance for the poor 9 Greater voice and participation for citizens to help ensure greater accountability 10 Education and training that better ensure job opportunity 11 Better quality public services 12 Better employment opportunities for young people 13 Better employment opportunities for women 14 Land ownership 15 Financial inclusion 16 Other (please specify):_____________________________________ 98 World Bank Group Country Opinion Survey 2018: Indonesia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B1. How familiar are you with the work of the World Bank Group in Indonesia? 1 2 3 4 5 6 7 8 9 10 Not familiar at all Extremely familiar B2. Overall, please rate your impression of the World Bank Group’s effectiveness in Indonesia. 1 2 3 4 5 6 7 8 9 10  Not effective at Very effective Don't know all B3. To what extent do you believe the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Indonesia solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree B4. When thinking about how the World Bank Group can have the most impact on development results in Indonesia, in which sectors do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Indonesia? (Choose no more than THREE) 1 Energy 16 Economic growth 2 Water and sanitation 17 Disaster risk management 3 Pollution 18 Equality of opportunity (i.e., social inclusion) 4 Job creation/employment 19 Forestry and landscape 5 Health 20 Information and communications technology 6 Financial markets 21 Transport (e.g., roads, bridges, transportation) Social protection (e.g., pensions, targeted social 7 22 Agriculture and rural development assistance) Gender equity (closing the gap between women 8 23 Trade and exports and men, and boys and girls) 9 Private sector development 24 Crime and violence 10 Education 25 Natural resource management Public sector governance/reform (i.e., government 11 effectiveness, public financial management, public 26 Climate change (e.g., mitigation, adaptation) expenditure, fiscal system reform) 12 Global/regional integration 27 Poverty reduction 13 Food security 28 Anti corruption 14 Urban development 29 Marine debris 15 Judiciary reform 99 World Bank Group Country Opinion Survey 2018: Indonesia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B5. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Indonesia? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Bringing together different groups of stakeholders   Capacity development related to World Bank Group 2   supported projects 3 Technical assistance   4 Policy advice, studies, analyses   5 Financial resources   6 Data and statistics   7 Promoting knowledge sharing   8 Implementation support   9 Mobilizing third party financial resources   10 Donor coordination   11 Other (please specify): ________________________   B6. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Indonesia? (Choose no more than TWO) 1 Not willing to honestly criticize policies and reform efforts in the country 2 Staff too inaccessible 3 Not collaborating enough with private sector 4 Not adequately collaborating with organizations such as bilaterals, multilaterals, trust funds, UN agencies 5 Not aligned with country priorities 6 Not adequately sensitive to political/social realities in Indonesia 7 Too influenced by developed countries 8 World Bank Group’s processes too slow 9 World Bank Group’s processes too complex 10 Not exploring alternative policy options 11 Not sufficiently focused on results 12 Not in it for the long term 13 Its advice and strategies do not lend themselves to practical problem solving 14 Not collaborating enough with civil society (including NGOs, CBOs, beneficiary representatives) 15 Not enough public disclosure of its work 16 Arrogant in its approach 17 Inadequate World Bank Group’s staffing in Indonesia 18 The credibility of its knowledge/data 19 Other (please specify): __________________________________________________ 20 Don’t know 100 World Bank Group Country Opinion Survey 2018: Indonesia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B7. To what extent do you believe that the World Bank Group’s work and support help the poorest in Indonesia? (Select only ONE response) 1 To a fully sufficient degree 2 To a somewhat sufficient degree 3 To a somewhat insufficient degree 4 To a very insufficient degree 5 Don’t know B8. How EFFECTIVE do you believe the following World Bank Group’s instruments are in supporting the Indonesia Government’s efforts to reduce poverty? (If you have NO exposure to/experience with the instruments listed below, please select “N/A”) Not effective Very N/A at all effective 1 Investment Project Financing (IPF) 1 2 3 4 5 6 7 8 9 10  2 Development Policy Financing (DPF) 1 2 3 4 5 6 7 8 9 10  3 Program-for-Results Financing (PforR) 1 2 3 4 5 6 7 8 9 10  4 Trust funds and grants 1 2 3 4 5 6 7 8 9 10  5 MIGA Guarantees 1 2 3 4 5 6 7 8 9 10  6 IFC Investment Services 1 2 3 4 5 6 7 8 9 10  7 IFC Advisory Services 1 2 3 4 5 6 7 8 9 10  B9. In addition to the regular relations with the national government, which TWO of the following groups should the World Bank Group collaborate with more in your country? (Choose no more than TWO) 1 Beneficiaries 8 Parliament 2 Youth/university groups 9 Foundations 3 Private sector 10 Media 4 Local government 11 Faith-based organizations 5 Donor community 12 Other (please specify): _____________________ 6 NGOs/Community Based Organizations 7 Academia/think tanks/research institutes 13 Don’t know To what extent do you agree with the following statements about the World Bank Group’s work in Indonesia? Strongly Strongly Don't disagree agree know Overall the World Bank Group currently plays a B10 1 2 3 4 5 6 7 8 9 10  relevant role in development in Indonesia The World Bank Group’s work is aligned with what I B11 1 2 3 4 5 6 7 8 9 10  consider the development priorities for Indonesia 101 World Bank Group Country Opinion Survey 2018: Indonesia SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Indonesia, in terms of each of the following? To no degree To a very significant Don't at all degree know B12 Responsiveness to needs 1 2 3 4 5 6 7 8 9 10  Flexibility (in terms of the institution’s products and B13 1 2 3 4 5 6 7 8 9 10  services) Flexibility (in terms of changing country B14 1 2 3 4 5 6 7 8 9 10  circumstances) B15 Being inclusive 1 2 3 4 5 6 7 8 9 10  B16 Openness (sharing data and other information) 1 2 3 4 5 6 7 8 9 10  B17 Collaboration with the Government 1 2 3 4 5 6 7 8 9 10  The speed in which it gets things accomplished on B18 1 2 3 4 5 6 7 8 9 10  the ground Helping to bring discipline/effective supervision to B19 1 2 3 4 5 6 7 8 9 10  implementation of investment projects B20 Collaboration with civil society 1 2 3 4 5 6 7 8 9 10  B21 Staff accessibility 1 2 3 4 5 6 7 8 9 10  Collaboration with other donors and development B22 1 2 3 4 5 6 7 8 9 10  partners B23 Collaboration with the private sector 1 2 3 4 5 6 7 8 9 10  B24 Straightforwardness and honesty 1 2 3 4 5 6 7 8 9 10  Treating clients and stakeholders in Indonesia with B25 1 2 3 4 5 6 7 8 9 10  respect B26 Being a long-term partner 1 2 3 4 5 6 7 8 9 10  B27. When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) 1 The World Bank Group does not provide the government with consistent support throughout the reform effort 2 Political pressures and obstacles 3 Reforms are not well thought out in light of country challenges 4 Poor coordination within the Government 5 There is an inadequate level of private sector participation and support 6 Poor donor coordination 7 The World Bank Group is not sensitive enough to political/social realities on the ground 8 Lack of/inadequate levels of capacity in Government 9 There is not an adequate level of citizen/civil society participation 10 Corruption 11 Poor coordination within the World Bank Group 12 Other (please specify): ________________________________________ 102 World Bank Group Country Opinion Survey 2018: Indonesia SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C1. In Indonesia, to what extent do the World Bank Group’s financial resources, advice, and knowledge influence policy related to … ? To no degree To a very significant Don't at all degree know Gender (i.e., closing the gap between women and 1 1 2 3 4 5 6 7 8 9 10  men, and boys and girls) 2 The impact of climate change 1 2 3 4 5 6 7 8 9 10  103 World Bank Group Country Opinion Survey 2018: Indonesia SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Indonesia? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't at all effective know Social protection (e.g., pensions, targeted social 1 1 2 3 4 5 6 7 8 9 10  assistance) Gender equity (closing the gap between women and 2 1 2 3 4 5 6 7 8 9 10  men, and boys and girls) 3 Private sector development 1 2 3 4 5 6 7 8 9 10  4 Education 1 2 3 4 5 6 7 8 9 10  Public sector governance/reform (i.e., government 5 effectiveness, public financial management, public 1 2 3 4 5 6 7 8 9 10  expenditure, fiscal system reform) 6 Global/regional integration 1 2 3 4 5 6 7 8 9 10  7 Food security 1 2 3 4 5 6 7 8 9 10  8 Urban development 1 2 3 4 5 6 7 8 9 10  9 Energy 1 2 3 4 5 6 7 8 9 10  10 Water and sanitation 1 2 3 4 5 6 7 8 9 10  11 Pollution 1 2 3 4 5 6 7 8 9 10  12 Job creation/employment 1 2 3 4 5 6 7 8 9 10  13 Health 1 2 3 4 5 6 7 8 9 10  14 Financial markets 1 2 3 4 5 6 7 8 9 10  15 Transport (e.g., roads, bridges, transportation) 1 2 3 4 5 6 7 8 9 10  16 Agriculture and rural development 1 2 3 4 5 6 7 8 9 10  17 Trade and exports 1 2 3 4 5 6 7 8 9 10  18 Crime and violence 1 2 3 4 5 6 7 8 9 10  19 Natural resource management 1 2 3 4 5 6 7 8 9 10  20 Climate change (e.g., mitigation, adaptation) 1 2 3 4 5 6 7 8 9 10  21 Poverty reduction 1 2 3 4 5 6 7 8 9 10  22 Anti corruption 1 2 3 4 5 6 7 8 9 10  23 Judiciary reform 1 2 3 4 5 6 7 8 9 10  24 Economic growth 1 2 3 4 5 6 7 8 9 10  25 Disaster risk management 1 2 3 4 5 6 7 8 9 10  26 Equality of opportunity (i.e., social inclusion) 1 2 3 4 5 6 7 8 9 10  27 Forestry and landscape 1 2 3 4 5 6 7 8 9 10  28 Marine debris 1 2 3 4 5 6 7 8 9 10  29 Information and communications technology 1 2 3 4 5 6 7 8 9 10  104 World Bank Group Country Opinion Survey 2018: Indonesia SECTION C: WORLD BANK GROUP’S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in Indonesia? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree To what extent do you agree with the following statements about the World Bank Group in Indonesia? Strongly Strongly Don't disagree agree know The World Bank Group’s financial instruments (i.e., investment lending, Development Policy C4 1 2 3 4 5 6 7 8 9 10  Loan, Trust Funds, Program-for-Results, etc.) meet the needs of Indonesia The World Bank Group meets Indonesia’s needs C5 for knowledge services (e.g., research, analysis, 1 2 3 4 5 6 7 8 9 10  data, technical assistance) C6. How effectively does the World Bank Group help Indonesia to mobilize finance for development from private sector sources? 1 2 3 4 5 6 7 8 9 10  Not effectively at Very effectively Don't know all 105 World Bank Group Country Opinion Survey 2018: Indonesia SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never In Indonesia, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't at all degree know D2 Are timely 1 2 3 4 5 6 7 8 9 10  Include appropriate level of stakeholder D3 1 2 3 4 5 6 7 8 9 10  involvement during preparation D4 Lead to practical solutions 1 2 3 4 5 6 7 8 9 10  Are accessible (well written and easy to D5 1 2 3 4 5 6 7 8 9 10  understand) Are source of relevant information on global D6 1 2 3 4 5 6 7 8 9 10  good practices D7 Are adequately disseminated 1 2 3 4 5 6 7 8 9 10  D8 Are translated enough into local language 1 2 3 4 5 6 7 8 9 10  Are adaptable to Indonesia’s specific D9 development challenges and country 1 2 3 4 5 6 7 8 9 10  circumstances D10. Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10  Not significant at all Very significant Don't know D11. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10  Very low technical Very high technical Don't know quality quality 106 World Bank Group Country Opinion Survey 2018: Indonesia SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't disagree agree know The World Bank Group disburses funds E1 1 2 3 4 5 6 7 8 9 10  promptly The World Bank Group effectively monitors E2 and evaluates the projects and programs it 1 2 3 4 5 6 7 8 9 10  supports The World Bank Group’s approvals and reviews E3 1 2 3 4 5 6 7 8 9 10  are done in a timely fashion The World Bank Group’s “Safeguard Policy” E4 1 2 3 4 5 6 7 8 9 10  requirements are reasonable The World Bank Group’s conditions on its E5 1 2 3 4 5 6 7 8 9 10  lending are reasonable The World Bank Group takes decisions quickly E6 1 2 3 4 5 6 7 8 9 10  in Indonesia Working with the World Bank Group increases E7 1 2 3 4 5 6 7 8 9 10  Indonesia’s institutional capacity Where country systems (e.g., procurement, financial management, etc.) are adequate, the E8 1 2 3 4 5 6 7 8 9 10  World Bank Group makes appropriate use of them 107 World Bank Group Country Opinion Survey 2018: Indonesia SECTION E: WORKING WITH THE WORLD BANK GROUP E9. To what extent do you believe that the donor community is doing enough to support the government’s efforts related to refugees in Indonesia? 1 2 3 4 5 6 7 8 9 10  To no degree at To a very Don't know all significant degree E10. In which of the following areas do you believe the World Bank Group should provide most of its resources when it comes to providing support to the refugee crisis in Indonesia? (Choose no more than TWO) 1 Education 2 Health 3 Supporting poor and marginalized local communities 4 Jobs 5 Business development 6 Infrastructure 7 Social cohesion 8 Public services 9 Macro issues (fiscal accounts, balance of payments, etc.) 10 Don’t know 11 Other (please specify): ______________________________________________ E11. Please rate how you feel when you think about the impact of the refugees in regards to…. A very negative A somewhat A somewhat A very positive No impact impact negative impact positive impact impact at all 1 Indonesia’s economy      2 Social cohesion      3 National security      4 Public service delivery      Indonesia’s poor and 5      marginalized 108 World Bank Group Country Opinion Survey 2018: Indonesia SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN INDONESIA F1. Which of the following SHOULD the World Bank Group do to make itself of greater value in Indonesia? (Choose no more than TWO) 1 Offer more innovative knowledge services 2 Collaborate more effectively with Government clients (e.g., national, state, local) 3 Work faster 4 Reduce the complexity of obtaining World Bank Group financing 5 Increase availability of Reimbursable Advisory Services (RAS) 6 Help to bring discipline/effective supervision to implementation of World Bank Group projects 7 Collaborate more effectively with organizations such as bilaterals, multilaterals, trust funds, UN agencies 8 Offer more innovative financial products 9 Ensure greater selectivity in its work 10 Provide more adequate data/knowledge/statistics/figures o n Indonesia’s economy 11 Improve the competitiveness of its financing compared to markets (e.g., cost, timeliness, other terms) 12 Work more with civil society and beneficiary representatives 13 Increase the level of capacity development in the country 14 Leverage the private sector more (i.e., mobilize private sector development) 15 Improve the quality of its experts as related to Indonesia’s specific challenges 16 Work more with private sector 17 Other (please specify): ______________________________________________ F2. When considering the combination of services that the World Bank Group offers in Indonesia, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Indonesia? (Select only ONE response) 1 Financial services 2 Knowledge products 3 Convening services 4 None of the above 5 The combination is appropriate for Indonesia 6 Don’t know 109 World Bank Group Country Opinion Survey 2018: Indonesia SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Indonesia? (Choose no more than TWO) 1 Local radio 6 Internet 2 International radio 7 Periodicals Social media (e.g., blogs, Facebook, Twitter, 3 8 International television YouTube, Flickr) 4 International newspapers 9 Local newspapers 5 Local television 10 Other (please specify): ____________________ G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) World Bank Group’s publications and other written Direct contact with World Bank Group (i.e., face to 1 5 materials face meetings/discussions) 2 e-Newsletters 6 World Bank Group’s website World Bank Group’s Social media (e.g., blogs, Facebook, Twitter, 3 7 seminars/workshops/conferences YouTube, Flickr) 4 Mobile phones 8 Other (please specify): ____________________ Are you aware of the World Bank Group's Access to Information Policies under which the World G3 Yes No Bank Group discloses any information in its possession that is not on a list of exceptions? G4 Do you have reliable access to the Internet? Yes No G5 Do you use/have you used the World Bank Group website? Yes No Do you currently consult the World Bank Group social media sites (e.g., blogs, Facebook, G6 Yes No Twitter, YouTube, and Flickr)? G7. Which Internet connection do you use primarily when visiting a World Bank Group website? 1 High speed/WiFi 2 Dial-up G8. How frequently do you consult the World Bank Group’s website and/or social media channels (e.g., blogs, Facebook, Twitter, YouTube, Flickr) for information/knowledge that you can use in your work? 1 Weekly 2 Monthly 3 A few times a year 4 Rarely 5 Never 110 World Bank Group Country Opinion Survey 2018: Indonesia SECTION G: COMMUNICATION AND INFORMATION SHARING Please rate how much you agree with the following statements. Strongly Strongly Don't disagree agree know I find the World Bank Group’s websites easy to G9 navigate. (Only answer if you have used a World Bank 1 2 3 4 5 6 7 8 9 10  Group website) I find the information on the World Bank Group’s G10 websites useful. (Only answer if you have used a World 1 2 3 4 5 6 7 8 9 10  Bank Group website) The World Bank Group’s social media channels (e.g., G11 blogs, Facebook, Twitter, YouTube, Flickr) are valuable 1 2 3 4 5 6 7 8 9 10  sources of information about the institution 111 World Bank Group Country Opinion Survey 2018: Indonesia SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 11 NGO/Community Based Organization 2 Office of Minister 12 Media (press, radio, TV, web, etc.) Independent Government Institution (i.e., Regulatory 3 Office of Parliamentarian 13 Agency, Central Bank/oversight institution) Employee of a Ministry, Ministerial Department 4 14 Trade Union or Implementation Agency Project Management Unit (PMU) overseeing implementation of project/ 5 15 Faith-Based Group Consultant/Contractor working on World Bank Group supported project/program 6 Local Government Office or Staff 16 Youth Group 7 Bilateral/Multilateral Agency 17 Academia/Research Institute/Think Tank 8 Private Sector Organization 18 Judiciary Branch 9 Private Foundation 19 Other (please specify): ________________________ 10 Financial Sector/Private Bank H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Water 12 Gender 2 Social protection and labor 13 Transport and ICT 3 Fragility, conflict and violence 14 Urban, rural, and social development 4 Environment and natural resources 15 Governance 5 Public-private partnerships 16 Poverty 6 Education 17 Jobs 7 Health, nutrition, and population 18 Agriculture 8 Energy and extractives 19 Climate change 9 Macroeconomics and fiscal management 20 Generalist (specialized in multiple sectors) 10 Trade and competitiveness 21 Other (please specify): ____________________ 11 Finance and markets H3. Currently, do you professionally collaborate/work with the World Bank Group (IBRD, IFC, or MIGA) in your country? 1 Yes 2 No H4. Which of the following agencies of the World Bank Group do you primarily engage with in Indonesia? (Select only ONE response) 1 The World Bank (IBRD) 2 The International Finance Corporation (IFC)  3 The Multilateral Investment Guarantee Agency (MIGA) 4 Other (please specify):___________________________ 112 World Bank Group Country Opinion Survey 2018: Indonesia SECTION H: BACKGROUND INFORMATION H5. Do your projects involve both the World Bank and the IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 No H6. If yes, what was your view of how the two institutions work together in Indonesia? (Select only ONE response) 1 The two institutions work well together 2 The way the two institutions work together needs improvement 3 The two institutions do not work well together 4 Don’t know H7. Which of the following describes most of your exposure to the World Bank Group in Indonesia? (Choose no more than TWO) 1 Observer (i.e., follow in media, discuss in informal conversations, etc.) 2 Use World Bank Group reports/data 3 Engage in World Bank Group related/sponsored events/activities 4 Collaborate as part of my professional duties 5 Use World Bank Group website for information, data, research, etc. H8. What’s your gender? 1 Female 2 Male H9. What’s your age? 1 25 and under 2 26-35 3 36-45 4 46-55 5 56 and above H10. Which best represents your geographic location? 1 Jakarta 2 Java, Sumatera, Bali 3 Kalimantan, Sulawesi 4 Indonesia timur Thank you for completing the survey! 113