The World Bank Implementation Status & Results Report Serbia - Real Estate Management Project (P147050) Serbia - Real Estate Management Project (P147050) EUROPE AND CENTRAL ASIA | Serbia | Urban, Resilience and Land Global Practice | IBRD/IDA | Investment Project Financing | FY 2015 | Seq No: 9 | ARCHIVED on 09-Dec-2019 | ISR39304 | Implementing Agencies: Republic Geodetic Authority, Republic of Serbia, Ministry of Construction Transport and Infrastructure Key Dates Key Project Dates Bank Approval Date: 16-Mar-2015 Effectiveness Date: 08-Oct-2015 Planned Mid Term Review Date: 23-Apr-2018 Actual Mid-Term Review Date: 24-Oct-2018 Original Closing Date: 31-Dec-2020 Revised Closing Date: 31-Dec-2022 pdoTable Project Development Objectives Project Development Objective (from Project Appraisal Document) To improve the efficiency, transparency, accessibility and reliability of Serbia’s real property management systems. Has the Project Development Objective been changed since Board Approval of the Project Objective? No Components Table Name A. Valuation and Property Taxation:(Cost $13.22 M) B. E-governance for Enabling Access to Real Estate Information:(Cost $34.00 M) C. Institutional Development of the Republic Geodetic Authority:(Cost $14.21 M) D. Project Management and Supporting Activities:(Cost $5.30 M) Overall Ratings Name Previous Rating Current Rating Progress towards achievement of PDO ►Moderately Satisfactory ►Moderately Satisfactory Overall Implementation Progress (IP) ►Moderately Satisfactory ►Moderately Satisfactory Overall Risk Rating ►Substantial ►Substantial Implementation Status and Key Decisions Additional Financing (AF) for in the amount of US$ 25 million had been approved by the Board of Executive Directors on November 21, 2019. The AF loan will become effective once it was approved by the Parliament of the Republic of Serbia. The progress toward the project development objective (PDO), which is to improve the 12/9/2019 Page 1 of 10 The World Bank Implementation Status & Results Report Serbia - Real Estate Management Project (P147050) efficiency, transparency, accessibility and reliability of Serbia’s real and property systems, is moderately satisfactory. The average time to register a property has improved and it now takes 7 days on average to register purchase and sales of property (also inheritances and gifts), down from 48 days in 2015. These 7 days relate only to transactions that take place through e-front Desk used by notaries. Applications for property transactions registration for those transactions that took place before the introduction of e- Front Desk (before July 1, 2018) are being submitted in paper form to local cadastre offices and processing of those applications takes much longer. As for the accessibility and transparency of the systems, the progress is solid and it includes the development of the Sales Price Registry, new Geoportal with geospatial information available, introduction of the Document Management System with tracking of the status of applications, etc. Development of an integrated software solution in RGA which should further improve the system is ongoing but with delays. Risks Systematic Operations Risk-rating Tool Risk Category Rating at Approval Previous Rating Current Rating Political and Governance -- ►Substantial ►Substantial Macroeconomic -- ►Moderate ►Moderate Sector Strategies and Policies -- ►Low ►Low Technical Design of Project or Program -- ►Substantial ►Substantial Institutional Capacity for Implementation and Sustainability -- ►Substantial ►Substantial Fiduciary -- ►Moderate ►Substantial Environment and Social -- ►Low ►Moderate Stakeholders -- ►Substantial ►Substantial Other -- -- -- Overall -- ►Substantial ►Substantial Results PDO Indicators by Objectives / Outcomes Improve efficiency of Serbia's real property management system IN00778138 ►Avg no. of days to complete recordn of purchase/sale of property in land adm systm (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 48.00 13.00 7.00 4.00 Date 01-Jan-2015 30-Sep-2018 02-Dec-2019 30-Sep-2022 IN00778187 ►Avg no. of days to complete recordn of purchase/sale of property–Urban (Number, Custom Breakdown) 12/9/2019 Page 2 of 10 The World Bank Implementation Status & Results Report Serbia - Real Estate Management Project (P147050) Baseline Actual (Previous) Actual (Current) End Target Value 48.00 13.00 7.00 4.00 Date 01-Jan-2015 30-Sep-2018 02-Dec-2019 30-Sep-2022 IN00778190 ►Avg no. of days to complete recordn of purchase/sale of property–Rural (Number, Custom Breakdown) Baseline Actual (Previous) Actual (Current) End Target Value 48.00 7.00 7.00 4.00 Date 01-Jan-2015 30-Sep-2018 02-Dec-2019 30-Sep-2022 Improve transparency of Serbia's real property management systems IN00778139 ►Rules, procedures, methodologies and information widely and easily accessible and procedures operate for public to verify their information (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Increased availability of Increased availability of updated procedures, updated procedures, methodologies and methodologies and information. Sales Price information. Sales Price Registry established and Registry established and publicly available. eKatastar publicly available. application provides eKatastar application Value Limited availability. information on real estates provides information on Data available on internet and rights (search through real estates and rights land parcel number or (search through land address; viewing only); parcel number or address; information on procedures viewing only); information available online and on procedures available elsewhere (local offices, online and elsewhere media). (local offices, media). Date 01-Jan-2015 30-Sep-2018 02-Dec-2019 30-Sep-2022 Improve accessibility of Serbia's real property management systems IN00778140 ►Open (structured) data available to municipalities for re-use (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Data available for viewing. Data available and can be Limited availability of viewed and download or Value None datasets for download and re- accessible through Available use - download function is Geoportal services (for under development. municipalities to re-use). Date 01-Jan-2015 30-Sep-2018 02-Dec-2019 30-Sep-2022 12/9/2019 Page 3 of 10 The World Bank Implementation Status & Results Report Serbia - Real Estate Management Project (P147050) Improve the reliability of Serbia's real property managemnet systems. IN00778166 ►Increased custiomer satisfaction with real property management system, including as to quality and efficiency. (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 66.00 76.00 90.00 80.00 Date 24-Mar-2014 30-Sep-2018 02-Dec-2019 30-Sep-2022 IN00778188 ►Increased customer satisfaction with real property management system, including as to quality and efficiency - female (Percentage, Custom Breakdown) Baseline Actual (Previous) Actual (Current) End Target Value 67.00 -- 94.00 82.00 Date 30-Mar-2018 -- 02-Dec-2019 30-Sep-2022 Overall Comments PDO Customer satisfaction surveys have been conducted biennially. So far, two customer satisfaction surveys were conducted under the project, in 2016 and 2018. Additional two surveys will be conducted by the end of the project, in 2020 and in 2022. Feedback collected from customers have been analysed, communicated and translated into concise corrective actions. For instance, customers report difficult access to information, unkind officers, and long queues in RGA’s offices. RGA (1) established a Help Desk (InfoCentar) which collects feedback from RGA customers, gives guidance and assistance on RGA services, and provides information on the status of applications and appeals; (2) staff was trained in customer-oriented service provision and professional approaches to engage with various customers; and (3) front office infrastructure was improved. Crowdsourcing through Geoportal: All citizens and interested stakeholders are able to provide feedback and suggestions and to advise on the quality of current property information through a crowdsourcing mechanism for the Geoportal. The RGA continues to build up and correct geospatial data based on citizens’ and Geoportal users’ input. Participatory design of the e-Front Desk for surveyors: An electronic platform for surveyors was developed and established through participatory approach. A working group (consisting of RGA staff and private sector representatives) has been set up to test the E-Front Desk and to consider and further integrate users’ needs and concerns. Definition of the PDO indicator- Increased customer satisfaction with real property management system including as to quality and efficiency – is expanded to include RGA's responsiveness to customer feedback aiming to capture experience of customers involved in working groups, using the e-Front Desk or Help Desk. Intermediate Results Indicators by Components A. Valuation and Property Taxation IN00778167 ►Property price index established (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target 12/9/2019 Page 4 of 10 The World Bank Implementation Status & Results Report Serbia - Real Estate Management Project (P147050) Initial system in place; Sales Sales Price Registry Price Registry established; established. As of July 1, Original backlog (2012-2015) 2018, databases of courts, resolved. As of July 1, 2018, notaries and cadaster Value Initial system in place. databases of courts, notaries Price index established. connected and data and cadaster connected and entered all up-to-date. data entered all up-to-date. RGA is developing a RGA works developing a periodical price index. periodical price index. Date 01-Jan-2015 30-Sep-2018 02-Dec-2019 30-Sep-2022 IN00778171 ►Valuers operating in accordance with valuation standards. (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target National valuation standards based on international Valuers operating in Valuers operating in Value Limited use of standards. valuation standards for accordance with the accordance with valuation valuers to operate adopted valuation standards. standards. and the rulebook developed. Date 01-Jan-2015 30-Sep-2018 02-Dec-2019 30-Sep-2020 Target achieved. Comments: IN00778173 ►Building register (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 72.00 72.00 100.00 Date 01-Jan-2015 30-Sep-2018 02-Dec-2019 30-Sep-2022 IN00778177 ►Mass appraisal system developed (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target No system yet. MoUs with 4 No system yet. Data (of 5) pilot municipalities source identification in Value No system In use in 5 Municipalities signed. Coordinators for the pilot municipalities pilots recruited and trained. ongoing. Date 01-Jan-2015 30-Sep-2018 02-Dec-2019 30-Sep-2022 B. E-governance for Enabling Access to Real Estate Information IN00778168 ►Integrated REC and Registration System is operational in all RGA offices (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target No integrated system. Phase No integrated system. 1 (DMS, Workflow) Phase 1 (DMS, Workflow) System fully implemented Value No integrated system developed and implemented. developed and in all LCOs Phase 2 (Address register and implemented. Phase 2 12/9/2019 Page 5 of 10 The World Bank Implementation Status & Results Report Serbia - Real Estate Management Project (P147050) Administrative Units (Address register and register) and Phase 3 Administrative Units (property and property rights register) and Phase 3 registry) contracted and (property and property under development. rights registry) contracted and under development. Date 01-Jan-2015 30-Sep-2018 02-Dec-2019 30-Sep-2022 IN00778172 ►Central archive operational (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No No No Yes Date 01-Jan-2015 30-Sep-2018 02-Dec-2019 30-Sep-2022 IN00778175 ►System for electronic issuing of building permit established. (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target Initial system established and operational. The Govt System developed, tested Value No system approved funding for system System established. and piloted upgrade to include all functionalities as per the law. Date 01-Jan-2015 30-Sep-2018 02-Dec-2019 30-Sep-2020 Target achieved. Comments: IN00778176 ►Number of institutions providing data through NSDI. (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 17.00 -- 17.00 45.00 Date 30-Sep-2019 -- 02-Dec-2019 30-Sep-2022 IN00778178 ►Number of properties with data maintained in gender disaggregated manner as share of total number of properties registered (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 58.80 -- 58.80 80.00 Date 30-Sep-2019 -- 02-Dec-2019 30-Sep-2022 C. Institutional Development of the Republic Geodetic Authority IN00778170 ►Corporate strategy and business plan submitted to government (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target 12/9/2019 Page 6 of 10 The World Bank Implementation Status & Results Report Serbia - Real Estate Management Project (P147050) Value No No Yes Yes Date 01-Jan-2015 30-Sep-2018 02-Dec-2019 30-Sep-2020 Target achieved. Comments: IN00778179 ►Clearing backlogs in accordance with defined service standards. (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 80.00 85.00 95.00 Date 01-Jan-2015 30-Sep-2018 02-Dec-2019 30-Sep-2022 IN00778181 ►Number of beneficiaries from vulnerable groups assisted through mobile services (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target One mobile service One mobile service no mobile service established No target. Just to be Value established; five beneficiaries established; five yet monitored served. beneficiaries served. Date 01-Jan-2015 30-Sep-2018 02-Dec-2019 30-Sep-2022 Mobile services have been redesigned as there was no demand from one pilot which was established. Instead of 5 pilots around the country, a centralized mobile unit will be established at HQ in Belgrade to respond to calls for service from Comments: clients with disabilities living a the greater Belgrade city area covered by 17 local cadastre offices. IN00778182 ►Number of beneficiaries from vulnerable groups assisted through mobile services - female (Text, Custom) Baseline Actual (Previous) Actual (Current) End Target One mobile service One mobile service established; five No target. Just to be Value 0.00 established; five beneficiaries beneficiaries served of monitored. served of which one female.. which one female.. Date 01-Jan-2015 30-Sep-2018 02-Dec-2019 30-Sep-2022 IN00778183 ►Digital utility lines completed under the project (Kilometers, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 29,915.00 64,170.00 34,000.00 Date 01-Jan-2015 30-Sep-2018 02-Dec-2019 30-Sep-2020 Target achieved and exceeded. Comments: IN00778184 ►Area covered by digital maps under the project. (Hectare(Ha), Custom) Baseline Actual (Previous) Actual (Current) End Target Value 4,661,004.00 6,700,000.00 6,700,000.00 6,700,000.00 12/9/2019 Page 7 of 10 The World Bank Implementation Status & Results Report Serbia - Real Estate Management Project (P147050) Date 01-Jan-2015 30-Sep-2018 02-Dec-2019 30-Sep-2020 All cadastral maps have been digitized. Through data quality improvement their quality is being enhanced. Upon the Comments: completion of the enhanced digital cadastral maps the target would be considered fully achieved. IN00778185 ►RGA's institutional development roadmap submitted to the government. (Yes/No, Custom) Baseline Actual (Previous) Actual (Current) End Target Value No -- No Yes Date 30-Sep-2019 -- 02-Dec-2019 30-Sep-2022 IN00778186 ►Area covered with leveling network established under the project as a share of total country area. (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 -- 30.00 100.00 Date 30-Sep-2015 -- 02-Dec-2019 30-Sep-2022 D. Project Management and Supporting Activities IN00778169 ►Number of persons trained (Number, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 5,362.00 6,800.00 7,300.00 Date 01-Jan-2015 30-Sep-2018 02-Dec-2019 30-Sep-2022 IN00778189 ►Number of persons trained - female (Number, Custom Breakdown) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 2,332.00 2,455.00 2,100.00 Date 01-Jan-2015 30-Sep-2018 02-Dec-2019 30-Sep-2022 IN00778174 ►Level of satisfaction of trainees with training (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 93.00 93.95 90.00 Date 01-Jan-2015 30-Sep-2018 02-Dec-2019 30-Sep-2022 IN00778191 ►Level of satisfaction of trainees with training - female (Percentage, Custom Breakdown) Baseline Actual (Previous) Actual (Current) End Target Value 0.00 97.00 96.20 90.00 12/9/2019 Page 8 of 10 The World Bank Implementation Status & Results Report Serbia - Real Estate Management Project (P147050) Date 01-Jan-2015 30-Sep-2018 02-Dec-2019 30-Sep-2022 IN00778180 ►Properties registered to women as a share of total properties registered. (Percentage, Custom) Baseline Actual (Previous) Actual (Current) End Target Value 34.20 -- 35.30 36.20 Date 30-Sep-2017 -- 02-Dec-2019 30-Sep-2022 Data on Financial Performance Disbursements (by loan) Project Loan/Credit/TF Status Currency Original Revised Cancelled Disbursed Undisbursed % Disbursed P147050 IBRD-84860 Effective USD 44.00 44.00 0.00 29.19 12.79 70% Not P147050 IBRD-90200 USD 22.90 22.90 0.00 0.00 22.90 0% Effective Key Dates (by loan) Project Loan/Credit/TF Status Approval Date Signing Date Effectiveness Date Orig. Closing Date Rev. Closing Date P147050 IBRD-84860 Effective 16-Mar-2015 17-Apr-2015 08-Oct-2015 31-Dec-2020 31-Dec-2022 Not P147050 IBRD-90200 21-Nov-2019 28-Nov-2019 -- 31-Dec-2022 31-Dec-2022 Effective Cumulative Disbursements 12/9/2019 Page 9 of 10 The World Bank Implementation Status & Results Report Serbia - Real Estate Management Project (P147050) Restructuring History There has been no restructuring to date. Related Project(s) P168640-Real Estate Management Project Additional Financing 12/9/2019 Page 10 of 10