urban poor;water sector;data collection and analysis;information and communication;water sector reform process;social and economic development;water service provider; ...  See More + nformal settlement;Water Resource Management;meter reading;availability of fund;water supply network;water sector stakeholder;change management process;number of complaints;performance and efficiency;urban poor water;sanitation service delivery;national ict;information management systems;flood prone area;Service Delivery Indicators;water service area;loss of revenue;meter reading system;quality control mechanism;data collection process;improved water supply;providing water supply;public transport travel;public water supply;quality of data;decision support tool;payment for water;response to complaints;improving service delivery;adoption of ict;capacity building support;basic human right;water sector performance;improvements in water;high population growth;sustainable service delivery;public water point;urban water service;investment in water;performance measurement framework;security of data;performance monitoring indicator;access to mobile;piece of legislation;Science and Technology;autonomous regulatory body;human resource development;access to ict;equity of access;urban service delivery;data entry process;local private sector;development partner;stakeholder consultation;business process;human capacity;meter reader;baseline data;financial resource;utility performance;feedback mechanism;internet connectivity;collect revenue;civil society;loan repayment;  See Less -