34244 2005 / ­ 24 . . . - . - . ( ) .( ) . : ( ) . . . (BAAC) (GTZ) . . ) . ( (ProCredit) . (IPC) CGAP 1818 H Street, NW Washington, DC 20433 www.cgap.org : cgap@worldbank.org: 202 522 3744: 202 473 9594: CGAP European Office c/o The World Bank 66, avenue d'Iena 75116 Paris FRANCE . . . . . . 14 (CAPAF) .(www.capaf.org) . . . . : . .1 (Compartamos) . . . .2 . . . . .( ) . .3 . . . / .4 . . . . . .5 . : . . . helpdesk@cgapdirect.org : CGAP Donor Information Resource Centre (DIRECT) --www.cgap.org/direct . .6 ) . / .( . . .7 . . . . .8 . (Shorecap Exchange) . -- 25 . 50 . .9 . (MicroSave) . . - : Building Inclusive Financial Systems: Donor Guidelines on Good Practice in Microfinance : (Washington, DC: CGAP, 2004); Ruth Goodwin-Groen, ed., The 7 Cs for Improving Technical Service Delivery to Microfinance Institutions, SEEP Technical Assistance Working Group (Washington, DC: SEEP Network, 2003); ShoreCap Exchange, "Technical Assistance Delivery to Small Business Banks and Microfinance Institutions: What Works?" Exchanging Views Series No. 1(Chicago: ShoreCap Exchange, forthcoming 2005). CGAP, Pilot Capacity- building initiative in Africa: What have we learned? CGAP Focus Note, no. 14 (Washington, DC: CGAP, 1999); David Cracknell, et al, "Lessons from MicroSave's Action Research Programme" (Nairobi, Kenya: MicroSave, 2002), www.microsave.org; FACET, "Evaluation of Southern African Micro Finance Capacity Building Facility" .((AD Zeist, the Netherlands: FACET BV, 2002 " " .www.cgap.org/direct/resources/case_studies.html helpdesk@cgapdirect.org : CGAP Donor Information Resource Centre (DIRECT) --www.cgap.org/direct