Documents & Reports

Are you being served? : New tools for measuring services delivery (English)

Abstract

This volume provides an overview of a range of tools for measuring service delivery and offers valuable lessons on the opportunities and constraints practitioners face in measuring performance. The authors investigate country cases using data from a range...  See More +

Details

  • Amin, Samia; Das, Jishnu; Goldstein, Markus;
  • 2007/12/28
  • Publication;
  • 42482
  • 1
  • 1
  • World
  • The World Region
  • 2008/02/13
  • Disclosed
  • Are you being served? : New tools for measuring services delivery
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Complete Report in English

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Citation